PHP LIVE! MANUAL PRE INSTALL STEPS NEEDED
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At times a manual pre installation step is needed due to the server configuration. These steps are generally not required UNLESS you were directed here from the installer.

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Step 1.
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Remove ALL the files and folders located within the phplive/web/ directory.
It is important that the phplive/web/ directory is completely empty.


Step 2.
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Inside the phplive/web/ directory, create the following sub directories:

chat_initiate
chat_sessions
file_attach
exported_files
patches


Step 3.
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Set the permissions on all of the folders you've just created to be fully read and writeable by
the web server.

[ METHODS TO SET PERMISSIONS ]

* FTP METHOD

Right click on each of the folders created and choose the "File Permissions" or "Permissions".
Check ALL the boxes and submit.  Double check the parent folder phplive/web/ has all permissions checked as well.

* WINDOWS SERVER METHOD

On a Windows IIS system, set the NTFS permissions for the phplive/web/ directory and its contents to "Full Control" for the Web User account.  Double check that the folders created (chat_initiate, chat_sessions, patches) are set to full contol as well.


Step 4.
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Access the web installer again and it should begin the installation process.



For assistance, please contact:

Tech support - tech@phplivesupport.com



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PHP Live! Support

www.phplivesupport.com