PHP LIVE! MANUAL PRE INSTALL STEPS NEEDED =========================================== At times a manual pre installation step is needed due to the server configuration. These steps are generally not required UNLESS you were directed here from the installer. ------------------------------------------- Step 1. ---------------- Remove ALL the files and folders located within the phplive/web/ directory. It is important that the phplive/web/ directory is completely empty. Step 2. ---------------- Inside the phplive/web/ directory, create the following sub directories: chat_initiate chat_sessions file_attach exported_files patches Step 3. ---------------- Set the permissions on all of the folders you've just created to be fully read and writeable by the web server. [ METHODS TO SET PERMISSIONS ] * FTP METHOD Right click on each of the folders created and choose the "File Permissions" or "Permissions". Check ALL the boxes and submit. Double check the parent folder phplive/web/ has all permissions checked as well. * WINDOWS SERVER METHOD On a Windows IIS system, set the NTFS permissions for the phplive/web/ directory and its contents to "Full Control" for the Web User account. Double check that the folders created (chat_initiate, chat_sessions, patches) are set to full contol as well. Step 4. ---------------- Access the web installer again and it should begin the installation process. For assistance, please contact: Tech support - tech@phplivesupport.com =========================================== PHP Live! Support www.phplivesupport.com