I got a email says before I try do it again I need to talked to you guys 
Tiffany has joined the chat.
Tiffany: Good afternoon.  How can I assist you?
Steven: Good afternoon I tried passed my hazwoper 40 last test but I didn’t know you guys send me an email until today I’m on my last try 
Tiffany: With the online training you have 3 attempts to pass the course at a 70% or better.
Tiffany: It does state on the exam page before you enter the exam that you have 3 attempts to pass the exam with a 70% or better.  
Steven: I fail twice but I didn’t know I needed to contact you guys until today when I saw the email saying before I try again to talked to customer services 
Tiffany: You only need to talk to customer service if there is a technical issue or you have questions prior to taking the exam again. If you receive a failing score you should go back through the course and study and review the module quizzes to ensure you know the materials.  
Steven: Oh okay what about if i do not pass at all do I have to pay and take the course again 
Tiffany: The policy is students have 3 chances to complete and pass the online course exam with a 70% or better. If a student fails all three times the student would need to re-register/pay/complete the course again in it's entirety before they have another attempt to pass the exam with a 70% or better.  
Tiffany: Are you able to log into the exam at this time?
Tiffany: I show two failed scores recorded and I am unsure of the third score when you started the exam on 11/27/2020 at 3:34pm so I want to be sure whether you can access the exam or not.
Tiffany: Usually once you start the exam you are unable to leave or you will be recorded with a failing/incomplete score.  
The party has left.  Chat has ended.
