<div class='ca'><div class='info_box'><i>Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states "you may only view slides you have already viewed."  Please offer a fix or advise how to avoid this.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715288088956--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288088_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Evan Stockley</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715288088956--><><!--begin:1715288123257--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288123_cv>:&nbsp;</b></span>Hi, I&#39;m well<br>As stated in the issue submission I&#39;m having some issues with the course</div><!--end:1715288123257--><><!--begin:1715288138744--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288138_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715288138744--><><!--begin:1715288148473--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288148_cv>:&nbsp;</b></span>no problem</div><!--end:1715288148473--><><!--begin:1715288184049--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288183_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715288184049--><><!--begin:1715288227518--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288227_cv>:&nbsp;</b></span>My issue is not related to any of those</div><!--end:1715288227518--><><!--begin:1715288259670--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288259_cv>:&nbsp;</b></span>My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior</div><!--end:1715288259670--><><!--begin:1715288299569--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288299_co>:&nbsp;</b></span>I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur</div><!--end:1715288299569--><><!--begin:1715288342260--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288342_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715288342260--><><!--begin:1715288356553--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288356_cv>:&nbsp;</b></span>Nope, I understand</div><!--end:1715288356553--><><!--begin:1715288363290--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288363_cv>:&nbsp;</b></span>Will be more careful about terminating sessions</div><!--end:1715288363290--><><!--begin:1715288369556--><div class='cv'><span class='notranslate'><b>Evan Stockley<timestamp_1715288369_cv>:&nbsp;</b></span>Many thanks</div><!--end:1715288369556--><><!--begin:1715288383009--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288382_co>:&nbsp;</b></span>Hopefully that resolves all problems</div><!--end:1715288383009--><><!--begin:1715288386065--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288385_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715288386065--><><!--begin:1715288408352--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715288408_co>:&nbsp;</b></span>If you think of anything else,my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715288408352--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>