INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('255324690AX', 1630686197, 1630687030, 2, 23, 42, 4, 0, 0, 5, 0, 3876, 0, 0, 0, 0, 'wyatt renner', 'wyatt.renner@terracon.com', '24.6.185.39', '713e72680909eaf785bdfb72b1264d83', 'Select Area of Inquiry:-_-Other-cus-Company-_-terracon-cus-', 'is there an 8 hour dress out for the 40 hour hazwopper?\r\nwhere do I acquire my password for the final exam?', '<div class=\'ca\'><div class=\'info_box\'><i>is there an 8 hour dress out for the 40 hour hazwopper?\r\nwhere do I acquire my password for the final exam?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1630686200976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686200_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wyatt renner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1630686200976--><><!--begin:1630686218898--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1630686219_cv>:&nbsp;</b></span>good thank you</div><!--end:1630686218898--><><!--begin:1630686237008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686236_co>:&nbsp;</b></span>You would get the password at the hands-on class</div><!--end:1630686237008--><><!--begin:1630686256755--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1630686256_cv>:&nbsp;</b></span>so the whole class is not online?</div><!--end:1630686256755--><><!--begin:1630686313820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686313_co>:&nbsp;</b></span>Yes that is correct.  Per OSHA Regulations there is a required hands-on portion.  Please use the following page on the website as reference for when the hands-on classes are held. <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1630686313820--><><!--begin:1630686342238--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1630686342_cv>:&nbsp;</b></span>for covid safety is this video streamed?</div><!--end:1630686342238--><><!--begin:1630686349123--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1630686349_cv>:&nbsp;</b></span>or does it have to be in person?</div><!--end:1630686349123--><><!--begin:1630686404730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686404_co>:&nbsp;</b></span>It has to be in person.  We do have a COVID safety policy in place </div><!--end:1630686404730--><><!--begin:1630686469711--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1630686469_cv>:&nbsp;</b></span>thank you. I have access to my online course until september 11. does this mean I need to take the hands on and the exam before september 11?</div><!--end:1630686469711--><><!--begin:1630686710876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686710_co>:&nbsp;</b></span>Yes.    </div><!--end:1630686710876--><><!--begin:1630686830703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686830_co>:&nbsp;</b></span>I can give you a courteous 30 day extension on your online course but if it expires again after 10/11/2021 there is a 25% course reactivation fee that will needed to be paid to get another extension.  </div><!--end:1630686830703--><><!--begin:1630686962031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630686961_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1630686962031--><><!--begin:1630687028800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1630687028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1630687028800--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'is there an 8 hour dress out for the 40 hour hazwopper?\r\nwhere do I acquire my password for the final exam?\r\nTiffany has joined the chat.\r\nTiffany: Hi, wyatt renner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwyatt renner: good thank you\r\nTiffany: You would get the password at the hands-on class\r\nwyatt renner: so the whole class is not online?\r\nTiffany: Yes that is correct.  Per OSHA Regulations there is a required hands-on portion.  Please use the following page on the website as reference for when the hands-on classes are held. https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nwyatt renner: for covid safety is this video streamed?\r\nwyatt renner: or does it have to be in person?\r\nTiffany: It has to be in person.  We do have a COVID safety policy in place \r\nwyatt renner: thank you. I have access to my online course until september 11. does this mean I need to take the hands on and the exam before september 11?\r\nTiffany: Yes.    \r\nTiffany: I can give you a courteous 30 day extension on your online course but if it expires again after 10/11/2021 there is a 25% course reactivation fee that will needed to be paid to get another extension.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('255328081T5', 1630689564, 1630691494, 2, 19, 17, 12, 0, 0, 0, 0, 2270, 0, 0, 0, 0, 'Jennifer', 'jennifer.rovezzi@dallascityhall.com', '66.97.145.65', '118a93ef9c2208e7e776a7f36618d5cd', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-City of Dallas-cus-', 'Hello - I need a copy of my HAZWOPER refresher certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - I need a copy of my HAZWOPER refresher certificate.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1630689602671--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630689603_co>:&nbsp;</b></span>When did you complete the course?</div><!--end:1630689602671--><><!--begin:1630689628779--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer<timestamp_1630689628_cv>:&nbsp;</b></span>06/23/2020</div><!--end:1630689628779--><><!--begin:1630689713973--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630689714_co>:&nbsp;</b></span>Jennifer  What company are you with? Also, what is your last name</div><!--end:1630689713973--><><!--begin:1630689728488--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer<timestamp_1630689728_cv>:&nbsp;</b></span>Rovezzi - City of Dallas</div><!--end:1630689728488--><><!--begin:1630689784889--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630689784_co>:&nbsp;</b></span>One moment please</div><!--end:1630689784889--><><!--begin:1630689819636--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer<timestamp_1630689819_cv>:&nbsp;</b></span>No problem.</div><!--end:1630689819636--><><!--begin:1630690021354--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630690021_co>:&nbsp;</b></span>Jennufer I am having the certificate and wallet card mailed out.</div><!--end:1630690021354--><><!--begin:1630690126604--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630690126_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1630690126604--><><!--begin:1630690324046--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1630690324_co>:&nbsp;</b></span>Are you still there?</div><!--end:1630690324046--><><!--begin:1630691471290--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer<timestamp_1630691471_cv>:&nbsp;</b></span>Yes - computer frozew</div><!--end:1630691471290--><><!--begin:1630691486265--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer<timestamp_1630691486_cv>:&nbsp;</b></span>Thank you for your help.</div><!--end:1630691486265--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello - I need a copy of my HAZWOPER refresher certificate.\r\nTracy has joined the chat.\r\nTracy: When did you complete the course?\r\nJennifer: 06/23/2020\r\nTracy: Jennifer  What company are you with? Also, what is your last name\r\nJennifer: Rovezzi - City of Dallas\r\nTracy: One moment please\r\nJennifer: No problem.\r\nTracy: Jennufer I am having the certificate and wallet card mailed out.\r\nTracy: Is there anything else I can help you with?\r\nTracy: Are you still there?\r\nJennifer: Yes - computer frozew\r\nJennifer: Thank you for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('255843187G7', 1631204669, 1631204983, 2, 23, 10, 4, 0, 0, 0, 0, 1943, 0, 0, 0, 0, 'John', 'jdizinno@craworld.com', '47.48.193.238', '7b46a4963de706b516a86ccb52ef43bc', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-GDH-cus-', 'Hello, Can you tell me if the 40-hour HAZWOPER Course in Atlanta scheduled for Sep 14-17 has been confirmed?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, Can you tell me if the 40-hour HAZWOPER Course in Atlanta scheduled for Sep 14-17 has been confirmed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1631204673541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631204673_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1631204673541--><><!--begin:1631204691379--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1631204692_cv>:&nbsp;</b></span>good</div><!--end:1631204691379--><><!--begin:1631204742847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631204742_co>:&nbsp;</b></span>One moment please</div><!--end:1631204742847--><><!--begin:1631204790249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631204790_co>:&nbsp;</b></span>The Atlanta, GA class for next week is still pending at the moment.  The decision will be made tomorrow.  </div><!--end:1631204790249--><><!--begin:1631204868701--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1631204869_cv>:&nbsp;</b></span>ok, at about what time so I can follow-up? We have someone to enroll if it is a go.</div><!--end:1631204868701--><><!--begin:1631204947052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631204946_co>:&nbsp;</b></span>It will be made between 10-12 MST.  If I had to guess at this point the class will be cancelled, you may want to consider putting your student into the online class or a future date if possible.  </div><!--end:1631204947052--><><!--begin:1631204977563--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1631204978_cv>:&nbsp;</b></span>ok, thanks</div><!--end:1631204977563--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, Can you tell me if the 40-hour HAZWOPER Course in Atlanta scheduled for Sep 14-17 has been confirmed?\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: good\r\nTiffany: One moment please\r\nTiffany: The Atlanta, GA class for next week is still pending at the moment.  The decision will be made tomorrow.  \r\nJohn: ok, at about what time so I can follow-up? We have someone to enroll if it is a go.\r\nTiffany: It will be made between 10-12 MST.  If I had to guess at this point the class will be cancelled, you may want to consider putting your student into the online class or a future date if possible.  \r\nJohn: ok, thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('256265891TH', 1631627364, 1631627722, 2, 23, 8, 3, 0, 0, 5, 0, 3586, 0, 0, 0, 0, 'Yvonne Alexander', 'yvonne.krimmel@gmail.com', '136.181.198.24', '5b4c6ebf9fe03371b4ac3535ab5b6332', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Environment, Great Lakes, and Energy (EGLE)-cus-', 'I recently signed up for the 40 hour HAZWOPER training in Lansing MI in November, but was wondering if there is any chance I could switch sessions to the one taking place in October? ', '<div class=\'ca\'><div class=\'info_box\'><i>I recently signed up for the 40 hour HAZWOPER training in Lansing MI in November, but was wondering if there is any chance I could switch sessions to the one taking place in October? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1631627369154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627369_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yvonne Alexander</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1631627369154--><><!--begin:1631627385635--><div class=\'cv\'><span class=\'notranslate\'><b>Yvonne Alexander<timestamp_1631627385_cv>:&nbsp;</b></span>Doing well thank you</div><!--end:1631627385635--><><!--begin:1631627421994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627421_co>:&nbsp;</b></span>Yes we can reschedule your registration at no fee since we are 15 days plus before the class start date you are currently registered for.</div><!--end:1631627421994--><><!--begin:1631627449296--><div class=\'cv\'><span class=\'notranslate\'><b>Yvonne Alexander<timestamp_1631627449_cv>:&nbsp;</b></span>That&#39;s great, thank you!</div><!--end:1631627449296--><><!--begin:1631627449655--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627449_co>:&nbsp;</b></span>To view the complete policy: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1631627449655--><><!--begin:1631627548255--><div class=\'cv\'><span class=\'notranslate\'><b>Yvonne Alexander<timestamp_1631627548_cv>:&nbsp;</b></span>Oh, I see, I can just reschedule on my own then?</div><!--end:1631627548255--><><!--begin:1631627583843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627583_co>:&nbsp;</b></span>I will have to manually reschedule you on our end.  To confirm you would like to reschedule your 40-Hour HAZWOPER out of the Lansing, MI 11/09/2021 through 11/12/2021 and then be rescheduled into the 40-Hour HAZWOPER Landing, MI 10/12/2021 through 10/15/2021 class. </div><!--end:1631627583843--><><!--begin:1631627627688--><div class=\'cv\'><span class=\'notranslate\'><b>Yvonne Alexander<timestamp_1631627627_cv>:&nbsp;</b></span>Yes, perfect</div><!--end:1631627627688--><><!--begin:1631627629609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627629_co>:&nbsp;</b></span>Lansing, MI for 10/12/2021 through 10/15/2021</div><!--end:1631627629609--><><!--begin:1631627667633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627667_co>:&nbsp;</b></span>I will get this reschedule taken care of for you and send you out an updated class email with details.  </div><!--end:1631627667633--><><!--begin:1631627676470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627676_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1631627676470--><><!--begin:1631627693113--><div class=\'cv\'><span class=\'notranslate\'><b>Yvonne Alexander<timestamp_1631627693_cv>:&nbsp;</b></span>No that will do it, thank you for your help</div><!--end:1631627693113--><><!--begin:1631627708412--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1631627708_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1631627708412--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I recently signed up for the 40 hour HAZWOPER training in Lansing MI in November, but was wondering if there is any chance I could switch sessions to the one taking place in October? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Yvonne Alexander!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYvonne Alexander: Doing well thank you\r\nTiffany: Yes we can reschedule your registration at no fee since we are 15 days plus before the class start date you are currently registered for.\r\nYvonne Alexander: That&#39;s great, thank you!\r\nTiffany: To view the complete policy: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nYvonne Alexander: Oh, I see, I can just reschedule on my own then?\r\nTiffany: I will have to manually reschedule you on our end.  To confirm you would like to reschedule your 40-Hour HAZWOPER out of the Lansing, MI 11/09/2021 through 11/12/2021 and then be rescheduled into the 40-Hour HAZWOPER Landing, MI 10/12/2021 through 10/15/2021 class. \r\nYvonne Alexander: Yes, perfect\r\nTiffany: Lansing, MI for 10/12/2021 through 10/15/2021\r\nTiffany: I will get this reschedule taken care of for you and send you out an updated class email with details.  \r\nTiffany: Is there anything else I can assist you with today?\r\nYvonne Alexander: No that will do it, thank you for your help\r\nTiffany: My pleasure! Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('256285717NT', 1631647197, 1631647773, 2, 19, 15, 11, 0, 0, 0, 1, 3428, 0, 0, 0, 0, 'Joseph Cardenas', 'joey@allphaseenvironmental.com', '173.8.253.30', '91fb46a2adb17d05fb80853e6bc12683', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-All-Phase Environmental Consultants-cus-', 'I Have not received the certificate for my HAZWOPER refresher which was completed on August 13, 2021', '<div class=\'ca\'><div class=\'info_box\'><i>I Have not received the certificate for my HAZWOPER refresher which was completed on August 13, 2021</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1631647234400--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647234_co>:&nbsp;</b></span>Hi This is Tracy  Give me a minute to look this up</div><!--end:1631647234400--><><!--begin:1631647095111--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647324_cv>:&nbsp;</b></span>Thank you</div><!--end:1631647095111--><><!--begin:1631647384428--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647384_co>:&nbsp;</b></span>Joseph are you with All-Phase Environmental Consultants, Inc.?</div><!--end:1631647384428--><><!--begin:1631647162438--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647392_cv>:&nbsp;</b></span>Yes</div><!--end:1631647162438--><><!--begin:1631647191559--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647421_cv>:&nbsp;</b></span>My Boss is having the same issue with her certificate</div><!--end:1631647191559--><><!--begin:1631647471817--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647471_co>:&nbsp;</b></span>Our records show your certificate was mailed on 9/8/2021   to the following address:</div><!--end:1631647471817--><><!--begin:1631647548287--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647548_co>:&nbsp;</b></span>All-Phase Environmental Consultants, Inc.   721 W 9th St   Pueblo CO  81003  Attention Brandice Elsinger</div><!--end:1631647548287--><><!--begin:1631647384394--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647614_cv>:&nbsp;</b></span>That is correct but we have not received either mine or the one for Brandice. is there a way we can have them emailed to me. we need these for an upcoming project</div><!--end:1631647384394--><><!--begin:1631647615226--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647615_co>:&nbsp;</b></span>Brandice&#39;s certificate was mailed on 9/8/21 as well</div><!--end:1631647615226--><><!--begin:1631647449344--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647679_cv>:&nbsp;</b></span>We will keep an eye out in the mail.</div><!--end:1631647449344--><><!--begin:1631647697905--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647697_co>:&nbsp;</b></span>You can order an email copy on our website   The link is   <a href=\'https://csregs.com/products/certificate-replacement?_pos=1&_sid=a77d0341e&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=1&_sid=a77d0341e&_ss=r</a></div><!--end:1631647697905--><><!--begin:1631647493055--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647722_cv>:&nbsp;</b></span>thank you</div><!--end:1631647493055--><><!--begin:1631647747895--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1631647747_co>:&nbsp;</b></span>My pleasure - have a wonderful day!!</div><!--end:1631647747895--><><!--begin:1631647543983--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Cardenas<timestamp_1631647773_cv>:&nbsp;</b></span>You as well</div><!--end:1631647543983--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I Have not received the certificate for my HAZWOPER refresher which was completed on August 13, 2021\r\nTracy has joined the chat.\r\nTracy: Hi This is Tracy  Give me a minute to look this up\r\nJoseph Cardenas: Thank you\r\nTracy: Joseph are you with All-Phase Environmental Consultants, Inc.?\r\nJoseph Cardenas: Yes\r\nJoseph Cardenas: My Boss is having the same issue with her certificate\r\nTracy: Our records show your certificate was mailed on 9/8/2021   to the following address:\r\nTracy: All-Phase Environmental Consultants, Inc.   721 W 9th St   Pueblo CO  81003  Attention Brandice Elsinger\r\nJoseph Cardenas: That is correct but we have not received either mine or the one for Brandice. is there a way we can have them emailed to me. we need these for an upcoming project\r\nTracy: Brandice&#39;s certificate was mailed on 9/8/21 as well\r\nJoseph Cardenas: We will keep an eye out in the mail.\r\nTracy: You can order an email copy on our website   The link is   https://csregs.com/products/certificate-replacement?_pos=1&_sid=a77d0341e&_ss=r\r\nJoseph Cardenas: thank you\r\nTracy: My pleasure - have a wonderful day!!\r\nJoseph Cardenas: You as well\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('256871586JQ', 1632233062, 1632233155, 2, 23, 11, 9, 0, 0, 0, 0, 1663, 0, 0, 0, 0, 'Stephanie GArcia', 'stephanie.garcia2@veolia.com', '104.186.160.107', 'cd8e9dfc3359cb73fc7f3da3b4f1ae90', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Veolia-cus-', 'Did your company do away with the on-line RCRA Hazardous Waste Management Refresher course?  I can\'t find it on your webpage anymore.  \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Did your company do away with the on-line RCRA Hazardous Waste Management Refresher course?  I can\'t find it on your webpage anymore.  \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632233064549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632233064_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stephanie GArcia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632233064549--><><!--begin:1632232882209--><div class=\'cv\'><span class=\'notranslate\'><b>Stephanie GArcia<timestamp_1632233075_cv>:&nbsp;</b></span>Fine</div><!--end:1632232882209--><><!--begin:1632233090003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632233089_co>:&nbsp;</b></span>We are in the process of updating it so yes as of right now we no longer have that course available for purchase.  </div><!--end:1632233090003--><><!--begin:1632232908566--><div class=\'cv\'><span class=\'notranslate\'><b>Stephanie GArcia<timestamp_1632233102_cv>:&nbsp;</b></span>Do you know when it will be available?</div><!--end:1632232908566--><><!--begin:1632233144409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632233144_co>:&nbsp;</b></span>No we do not have a timeframe available. </div><!--end:1632233144409--><><!--begin:1632232959055--><div class=\'cv\'><span class=\'notranslate\'><b>Stephanie GArcia<timestamp_1632233152_cv>:&nbsp;</b></span>OK, thank you.</div><!--end:1632232959055--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Did your company do away with the on-line RCRA Hazardous Waste Management Refresher course?  I can\'t find it on your webpage anymore.  \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stephanie GArcia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStephanie GArcia: Fine\r\nTiffany: We are in the process of updating it so yes as of right now we no longer have that course available for purchase.  \r\nStephanie GArcia: Do you know when it will be available?\r\nTiffany: No we do not have a timeframe available. \r\nStephanie GArcia: OK, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('256881076EY', 1632242592, 1632243041, 2, 23, 51, 13, 0, 0, 5, 0, 2996, 0, 0, 0, 0, 'Cynthia Reyes', 'creyes@trccompanies.com', '165.225.32.252', '2ee423b318753354d5c559166c093311', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TRC Environmental -cus-', 'Hello, I was wondering how I could access my HAZWOPER certificate of completion. Thank you! ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I was wondering how I could access my HAZWOPER certificate of completion. Thank you! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632242595959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632242595_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cynthia Reyes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632242595959--><><!--begin:1632242613488--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Reyes<timestamp_1632242613_cv>:&nbsp;</b></span>I am doing good how are you!</div><!--end:1632242613488--><><!--begin:1632242677074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632242677_co>:&nbsp;</b></span>I am good thank you! All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Certificates are not downloaded into online accounts because of this.  </div><!--end:1632242677074--><><!--begin:1632242730726--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Reyes<timestamp_1632242730_cv>:&nbsp;</b></span>Is there any way to check if my certificate was already mailed to my EH&S contact?</div><!--end:1632242730726--><><!--begin:1632242757228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632242757_co>:&nbsp;</b></span>Yes I will take a look.  One moment please.  </div><!--end:1632242757228--><><!--begin:1632242863910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632242863_co>:&nbsp;</b></span>Cynthia I see you are with TRC.  TRC has their our training portal and issues the certificates internally on the TRC end. Can you please follow up with the person who assigned you to complete the 40-Hour HAZWOPER course regarding the certificate.  </div><!--end:1632242863910--><><!--begin:1632242934590--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Reyes<timestamp_1632242934_cv>:&nbsp;</b></span>Okay Thank you so much! I will reach out to them for my certificate ! Thank you!</div><!--end:1632242934590--><><!--begin:1632242981852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632242981_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today? </div><!--end:1632242981852--><><!--begin:1632243008237--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Reyes<timestamp_1632243008_cv>:&nbsp;</b></span>That would be all, thank you!</div><!--end:1632243008237--><><!--begin:1632243017772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632243017_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1632243017772--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I was wondering how I could access my HAZWOPER certificate of completion. Thank you! \r\nTiffany has joined the chat.\r\nTiffany: Hi, Cynthia Reyes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCynthia Reyes: I am doing good how are you!\r\nTiffany: I am good thank you! All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Certificates are not downloaded into online accounts because of this.  \r\nCynthia Reyes: Is there any way to check if my certificate was already mailed to my EH&S contact?\r\nTiffany: Yes I will take a look.  One moment please.  \r\nTiffany: Cynthia I see you are with TRC.  TRC has their our training portal and issues the certificates internally on the TRC end. Can you please follow up with the person who assigned you to complete the 40-Hour HAZWOPER course regarding the certificate.  \r\nCynthia Reyes: Okay Thank you so much! I will reach out to them for my certificate ! Thank you!\r\nTiffany: My pleasure! Is there anything else I can assist you with today? \r\nCynthia Reyes: That would be all, thank you!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2570486705C', 1632410161, 1632410832, 2, 23, 26, 6, 0, 0, 5, 0, 3987, 0, 0, 0, 0, 'Jessica ', 'jmanderson@golder.com', '209.120.138.10', 'a539d35df75ba3f400ac9f5cf6a25fb4', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Golder-cus-', 'I have two employees who completed the online portion of the 40 hour HAZWOPER. I need to get them scheduled for the in person class portion and wasn\'t sure of dates and when they could take this.', '<div class=\'ca\'><div class=\'info_box\'><i>I have two employees who completed the online portion of the 40 hour HAZWOPER. I need to get them scheduled for the in person class portion and wasn\'t sure of dates and when they could take this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632410163707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410163_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632410163707--><><!--begin:1632410182140--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica <timestamp_1632410182_cv>:&nbsp;</b></span>Hi Tiffany, I am doing well. I hope you&#39;re the same.</div><!--end:1632410182140--><><!--begin:1632410197123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410197_co>:&nbsp;</b></span>Yes thank you</div><!--end:1632410197123--><><!--begin:1632410223073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410223_co>:&nbsp;</b></span>Please use the 8-Hour Refresher page on our website as reference for the days we hold the hands-on classes as well. <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> </div><!--end:1632410223073--><><!--begin:1632410271056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410271_co>:&nbsp;</b></span>We usually start taking registrations for hands-on students the Monday the week of the class the student is interested in attending.</div><!--end:1632410271056--><><!--begin:1632410286160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410286_co>:&nbsp;</b></span>You can call or email into our office to register the student(s)</div><!--end:1632410286160--><><!--begin:1632410298744--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica <timestamp_1632410298_cv>:&nbsp;</b></span>Okay, thank you. That was my next question.</div><!--end:1632410298744--><><!--begin:1632410340414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410340_co>:&nbsp;</b></span>Please note all classes are scheduled pending confirmation.  We do need to have enough registrations before we can confirm a class.  </div><!--end:1632410340414--><><!--begin:1632410479576--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica <timestamp_1632410479_cv>:&nbsp;</b></span>Thank you. I&#39;ll contact my staff and let them know. Thanks again for your help. </div><!--end:1632410479576--><><!--begin:1632410493366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410493_co>:&nbsp;</b></span>My Pleasure!</div><!--end:1632410493366--><><!--begin:1632410502441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410502_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1632410502441--><><!--begin:1632410629208--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica <timestamp_1632410629_cv>:&nbsp;</b></span>That was everything <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1632410629208--><><!--begin:1632410698403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632410698_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1632410698403--><><!--begin:1632410779395--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica <timestamp_1632410779_cv>:&nbsp;</b></span>You too.</div><!--end:1632410779395--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have two employees who completed the online portion of the 40 hour HAZWOPER. I need to get them scheduled for the in person class portion and wasn\'t sure of dates and when they could take this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jessica !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica : Hi Tiffany, I am doing well. I hope you&#39;re the same.\r\nTiffany: Yes thank you\r\nTiffany: Please use the 8-Hour Refresher page on our website as reference for the days we hold the hands-on classes as well. https://csregs.com/collections/8-hour-hazwoper-annual-refresher \r\nTiffany: We usually start taking registrations for hands-on students the Monday the week of the class the student is interested in attending.\r\nTiffany: You can call or email into our office to register the student(s)\r\nJessica : Okay, thank you. That was my next question.\r\nTiffany: Please note all classes are scheduled pending confirmation.  We do need to have enough registrations before we can confirm a class.  \r\nJessica : Thank you. I&#39;ll contact my staff and let them know. Thanks again for your help. \r\nTiffany: My Pleasure!\r\nTiffany: Is there anything else I can assist you with?\r\nJessica : That was everything &#128578;\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJessica : You too.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('257069270N7', 1632430777, 1632431823, 2, 23, 41, 6, 0, 0, 5, 0, 6122, 188, 0, 0, 0, 'Daniel Mascitello', 'daniel.mascitello@woodplc.com', '184.178.199.250', '12396582584920ef44d2664a3cab105b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Wood PLC-cus-', 'I am attempting to request an expedited certificate, and but navigating to https://csregs.com/pages/certificate-request-for-sponsoring-employer only shows me a blank page with no way to request the certificate. \r\n\r\nI have tried opening it on Edge, Chrome, and on my phone (chrome). ', '<div class=\'ca\'><div class=\'info_box\'><i>I am attempting to request an expedited certificate, and but navigating to https://csregs.com/pages/certificate-request-for-sponsoring-employer only shows me a blank page with no way to request the certificate. \r\n\r\nI have tried opening it on Edge, Chrome, and on my phone (chrome). </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632430778845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632430778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Daniel Mascitello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632430778845--><><!--begin:1632430797302--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632430797_cv>:&nbsp;</b></span>Doing well, thank you for asking.</div><!--end:1632430797302--><><!--begin:1632430806732--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632430807_cv>:&nbsp;</b></span>Just looking to get this certification as soon as I can! </div><!--end:1632430806732--><><!--begin:1632430839177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632430839_co>:&nbsp;</b></span>One moment please</div><!--end:1632430839177--><><!--begin:1632430883540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632430883_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a></div><!--end:1632430883540--><><!--begin:1632430907336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632430907_co>:&nbsp;</b></span>Please try again but once the page comes up give it a moment to load as it does take a bit longer then other pages</div><!--end:1632430907336--><><!--begin:1632430962428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632430962_co>:&nbsp;</b></span>There should be an info required page for you to enter details of the certificate you need and then once submitted you should be redirected to the payment page</div><!--end:1632430962428--><><!--begin:1632430981846--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632430981_cv>:&nbsp;</b></span>It always gets stuck here, doesnt seem to matter which browser</div><!--end:1632430981846--><><!--begin:1632430992581--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632430992_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=request_not_working.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/request_not_working.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>request_not_working.png</a></div> </div><!--end:1632430992581--><><!--begin:1632431099139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431099_co>:&nbsp;</b></span>Okay.  I can create an draft order for you and send it to you via email there will be a link inside the email to complete the order and submit payment. </div><!--end:1632431099139--><><!--begin:1632431108460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431108_co>:&nbsp;</b></span>Which certificate do you need expedited?</div><!--end:1632431108460--><><!--begin:1632431115594--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431115_cv>:&nbsp;</b></span>that would be fantastic</div><!--end:1632431115594--><><!--begin:1632431121925--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431121_cv>:&nbsp;</b></span>its the 40 hour HAZWOPER</div><!--end:1632431121925--><><!--begin:1632431174789--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431174_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=email_from_compliance_solutions.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/email_from_compliance_solutions.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>email_from_compliance_solutions.png</a></div> </div><!--end:1632431174789--><><!--begin:1632431462931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431462_co>:&nbsp;</b></span>I have you the order email.</div><!--end:1632431462931--><><!--begin:1632431619764--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431619_cv>:&nbsp;</b></span>Looks good! thank you, I should be able to complete it now</div><!--end:1632431619764--><><!--begin:1632431641855--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431641_co>:&nbsp;</b></span>Sure thing!</div><!--end:1632431641855--><><!--begin:1632431649740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431649_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1632431649740--><><!--begin:1632431666610--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431666_cv>:&nbsp;</b></span>I dont think so! I appreciate your help</div><!--end:1632431666610--><><!--begin:1632431669486--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Mascitello<timestamp_1632431669_cv>:&nbsp;</b></span>have a good one!</div><!--end:1632431669486--><><!--begin:1632431692249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632431692_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1632431692249--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am attempting to request an expedited certificate, and but navigating to https://csregs.com/pages/certificate-request-for-sponsoring-employer only shows me a blank page with no way to request the certificate. \r\n\r\nI have tried opening it on Edge, Chrome, and on my phone (chrome). \r\nTiffany has joined the chat.\r\nTiffany: Hi, Daniel Mascitello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDaniel Mascitello: Doing well, thank you for asking.\r\nDaniel Mascitello: Just looking to get this certification as soon as I can! \r\nTiffany: One moment please\r\nTiffany: https://csregs.com/pages/certificate-request-for-sponsoring-employer\r\nTiffany: Please try again but once the page comes up give it a moment to load as it does take a bit longer then other pages\r\nTiffany: There should be an info required page for you to enter details of the certificate you need and then once submitted you should be redirected to the payment page\r\nDaniel Mascitello: It always gets stuck here, doesnt seem to matter which browser\r\nDaniel Mascitello: request_not_working.png \r\nTiffany: Okay.  I can create an draft order for you and send it to you via email there will be a link inside the email to complete the order and submit payment. \r\nTiffany: Which certificate do you need expedited?\r\nDaniel Mascitello: that would be fantastic\r\nDaniel Mascitello: its the 40 hour HAZWOPER\r\nDaniel Mascitello: email_from_compliance_solutions.png \r\nTiffany: I have you the order email.\r\nDaniel Mascitello: Looks good! thank you, I should be able to complete it now\r\nTiffany: Sure thing!\r\nTiffany: Is there anything else I can assist you with today?\r\nDaniel Mascitello: I dont think so! I appreciate your help\r\nDaniel Mascitello: have a good one!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('257403067B2', 1632764541, 1632764918, 2, 23, 8, 5, 0, 0, 5, 0, 3240, 189, 0, 0, 0, 'Alicia Chamberlain', 'acchamberlain@tva.gov', '152.87.3.5', '3fafab3aca01891ec432d5f97dcd5a6c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TVA-cus-', 'Hello,  What are the differences in the \"DOT Hazmat Transportation Complete - Online Training\" and the Refresher versions of this course?  They appear to be the same content and length.  ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,  What are the differences in the \"DOT Hazmat Transportation Complete - Online Training\" and the Refresher versions of this course?  They appear to be the same content and length.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632764544085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632764544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alicia Chamberlain</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632764544085--><><!--begin:1632764599606--><div class=\'cv\'><span class=\'notranslate\'><b>Alicia Chamberlain<timestamp_1632764599_cv>:&nbsp;</b></span>Hi Tiffany.  I have someone that needs to take DOT Hazmat Training.  What are the differences in the &quot;DOT Hazmat Transportation Complete - Online Training&quot; and the Refresher versions of this course? They appear to be the same content and length.</div><!--end:1632764599606--><><!--begin:1632764753671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632764753_co>:&nbsp;</b></span>DOT regulations require every 3 years for individuals to be recertified after their first initial DOT HAZMAT certification.  Some individuals like their certificates to read refresher since they have completed the course before but the overall course content is the same and students receive the same over all certification. </div><!--end:1632764753671--><><!--begin:1632764791147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632764791_co>:&nbsp;</b></span>If the student has not completed the course before they should do the initial course to ensure their certificate does not read &quot;refresher&quot;.  </div><!--end:1632764791147--><><!--begin:1632764831182--><div class=\'cv\'><span class=\'notranslate\'><b>Alicia Chamberlain<timestamp_1632764831_cv>:&nbsp;</b></span>Thank you.  Appreciate it.  I will direct them to the Initial training and let them know to do the refresher next time.  </div><!--end:1632764831182--><><!--begin:1632764849766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632764849_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1632764849766--><><!--begin:1632764863992--><div class=\'cv\'><span class=\'notranslate\'><b>Alicia Chamberlain<timestamp_1632764864_cv>:&nbsp;</b></span>No, that was it.  thanks</div><!--end:1632764863992--><><!--begin:1632764892924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632764892_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1632764892924--><><!--begin:1632764913353--><div class=\'cv\'><span class=\'notranslate\'><b>Alicia Chamberlain<timestamp_1632764913_cv>:&nbsp;</b></span>You to!</div><!--end:1632764913353--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,  What are the differences in the \"DOT Hazmat Transportation Complete - Online Training\" and the Refresher versions of this course?  They appear to be the same content and length.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alicia Chamberlain!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlicia Chamberlain: Hi Tiffany.  I have someone that needs to take DOT Hazmat Training.  What are the differences in the &quot;DOT Hazmat Transportation Complete - Online Training&quot; and the Refresher versions of this course? They appear to be the same content and length.\r\nTiffany: DOT regulations require every 3 years for individuals to be recertified after their first initial DOT HAZMAT certification.  Some individuals like their certificates to read refresher since they have completed the course before but the overall course content is the same and students receive the same over all certification. \r\nTiffany: If the student has not completed the course before they should do the initial course to ensure their certificate does not read &quot;refresher&quot;.  \r\nAlicia Chamberlain: Thank you.  Appreciate it.  I will direct them to the Initial training and let them know to do the refresher next time.  \r\nTiffany: Is there anything else I can assist you with?\r\nAlicia Chamberlain: No, that was it.  thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAlicia Chamberlain: You to!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('25749591339', 1632857385, 1632857586, 1, 23, 7, 5, 0, 0, 0, 0, 2616, 0, 0, 0, 0, 'Michael Lloyd', 'michael.lloyd@oneatlas.com', '208.92.189.2', 'eeda9c03a6459e7cf218223214a054f4', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ATC Group Services LLC dba Atlas Technical-cus-Online Course-_-8-Hr HAZWOPER Refresher-cus-', 'Unable to start modules because it wants me to go to initial technical support course and will not complete.', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to start modules because it wants me to go to initial technical support course and will not complete.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1632857388414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632857388_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Lloyd</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1632857388414--><><!--begin:1632857396576--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Lloyd<timestamp_1632857396_cv>:&nbsp;</b></span>Fine</div><!--end:1632857396576--><><!--begin:1632857400179--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Lloyd<timestamp_1632857400_cv>:&nbsp;</b></span>Fine</div><!--end:1632857400179--><><!--begin:1632857455948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632857458_co>:&nbsp;</b></span>You should be able to launch Lesson 1: Introduction to HAZWOPER</div><!--end:1632857455948--><><!--begin:1632857480285--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Lloyd<timestamp_1632857480_cv>:&nbsp;</b></span>I think I got it resolved. I had to use Chrome instead of Explorer</div><!--end:1632857480285--><><!--begin:1632857512518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632857512_co>:&nbsp;</b></span>Yes IE will not run the training properly.  </div><!--end:1632857512518--><><!--begin:1632857519562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632857519_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1632857519562--><><!--begin:1632857520781--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Lloyd<timestamp_1632857520_cv>:&nbsp;</b></span>Thanks</div><!--end:1632857520781--><><!--begin:1632857525415--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Lloyd<timestamp_1632857525_cv>:&nbsp;</b></span>No, thanks</div><!--end:1632857525415--><><!--begin:1632857540642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1632857540_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1632857540642--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Unable to start modules because it wants me to go to initial technical support course and will not complete.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Lloyd!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Lloyd: Fine\r\nMichael Lloyd: Fine\r\nTiffany: You should be able to launch Lesson 1: Introduction to HAZWOPER\r\nMichael Lloyd: I think I got it resolved. I had to use Chrome instead of Explorer\r\nTiffany: Yes IE will not run the training properly.  \r\nTiffany: Is there anything else I can assist you with today?\r\nMichael Lloyd: Thanks\r\nMichael Lloyd: No, thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2576479339N', 1633009411, 1633009914, 2, 19, 12, 10, 0, 0, 5, 0, 1508, 190, 0, 0, 0, 'Isaac Marrero', 'warehouse@channelcomp.com', '67.78.205.4', '9a9a64fa8976aa50bdb40c532bc587c4', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Channel Comp-cus-', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification', '<div class=\'ca\'><div class=\'info_box\'><i>I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1633009444551--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633009444_co>:&nbsp;</b></span>Just a momebt and I will check on this</div><!--end:1633009444551--><><!--begin:1633009464172--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1633009460_cv>:&nbsp;</b></span>Thanks</div><!--end:1633009464172--><><!--begin:1633009733464--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633009733_co>:&nbsp;</b></span>Isaac I am not sure why that was not mailed to you -but I will have it mailed out right away!  I am so sorry!!</div><!--end:1633009733464--><><!--begin:1633009826716--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1633009823_cv>:&nbsp;</b></span>No problem, I was actually worried it might have gotten lost in the mail.</div><!--end:1633009826716--><><!--begin:1633009854962--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1633009851_cv>:&nbsp;</b></span>But thanks for the update</div><!--end:1633009854962--><><!--begin:1633009881493--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633009881_co>:&nbsp;</b></span>Absolutely have a great day!!</div><!--end:1633009881493--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification\r\nTracy has joined the chat.\r\nTracy: Just a momebt and I will check on this\r\nIsaac Marrero: Thanks\r\nTracy: Isaac I am not sure why that was not mailed to you -but I will have it mailed out right away!  I am so sorry!!\r\nIsaac Marrero: No problem, I was actually worried it might have gotten lost in the mail.\r\nIsaac Marrero: But thanks for the update\r\nTracy: Absolutely have a great day!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('257660266AA', 1633021741, 1633022188, 2, 23, 10, 8, 0, 0, 0, 0, 5849, 0, 0, 0, 0, 'Amie ', 'amiehinds@gmail.com', '99.45.117.91', 'ebac562a73b1c0c156fa77cf8d96637d', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Ramboll Environ-cus-', 'I am trying to order a replacement certificate and the website doesn\'t seem to be working.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to order a replacement certificate and the website doesn\'t seem to be working.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633021744229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021744_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amie </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633021744229--><><!--begin:1633021759646--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021758_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1633021759646--><><!--begin:1633021810584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021810_co>:&nbsp;</b></span>What is the error you are running into? Are you on Internet Explorer?</div><!--end:1633021810584--><><!--begin:1633021821927--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021820_cv>:&nbsp;</b></span>using chrome</div><!--end:1633021821927--><><!--begin:1633021836870--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021835_cv>:&nbsp;</b></span>it doesn&#39;t give an error, just does not respond</div><!--end:1633021836870--><><!--begin:1633021839964--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021838_cv>:&nbsp;</b></span>page looks incomplete</div><!--end:1633021839964--><><!--begin:1633021845327--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021843_cv>:&nbsp;</b></span>can I just request the record here?</div><!--end:1633021845327--><><!--begin:1633021869329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021869_co>:&nbsp;</b></span>There is a $10 fee for replacement certificates which I can not take over chat</div><!--end:1633021869329--><><!--begin:1633021877273--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021875_cv>:&nbsp;</b></span>there&#39;s an option to select a delivery option, and a button that says Register, and an area that says Product Description which is empty</div><!--end:1633021877273--><><!--begin:1633021886958--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021885_cv>:&nbsp;</b></span>when I click register nothing happens</div><!--end:1633021886958--><><!--begin:1633021896566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021896_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/certificate-requests\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-requests</a></div><!--end:1633021896566--><><!--begin:1633021907981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021907_co>:&nbsp;</b></span>Then select the link that says</div><!--end:1633021907981--><><!--begin:1633021908734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633021908_co>:&nbsp;</b></span>I am a Sponsor Employer/Employee Order Your Copy Now!</div><!--end:1633021908734--><><!--begin:1633021980799--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021979_cv>:&nbsp;</b></span>okay, I will try that</div><!--end:1633021980799--><><!--begin:1633021984145--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633021982_cv>:&nbsp;</b></span>I can order it myself?</div><!--end:1633021984145--><><!--begin:1633022019629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022019_co>:&nbsp;</b></span>Yes you will fill in an information page and then be re-directed to the payment page.  </div><!--end:1633022019629--><><!--begin:1633022032844--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633022031_cv>:&nbsp;</b></span>okay, thanks</div><!--end:1633022032844--><><!--begin:1633022054040--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633022052_cv>:&nbsp;</b></span>it will send it to the original employer?</div><!--end:1633022054040--><><!--begin:1633022055508--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633022053_cv>:&nbsp;</b></span>not to me?</div><!--end:1633022055508--><><!--begin:1633022125272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022125_co>:&nbsp;</b></span>If you are no longer with the company that registered and paid for your training we do need an authorization release to send the certificate to you directly</div><!--end:1633022125272--><><!--begin:1633022134052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022134_co>:&nbsp;</b></span> Please download and complete a certificate release form.</div><!--end:1633022134052--><><!--begin:1633022139532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022139_co>:&nbsp;</b></span><a href=\'https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf</a></div><!--end:1633022139532--><><!--begin:1633022168022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022167_co>:&nbsp;</b></span>The you would use this page to order the certificate once you have the auth completed.</div><!--end:1633022168022--><><!--begin:1633022168775--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633022168_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a></div><!--end:1633022168775--><><!--begin:1633022178200--><div class=\'cv\'><span class=\'notranslate\'><b>Amie <timestamp_1633022176_cv>:&nbsp;</b></span>okay, thank you</div><!--end:1633022178200--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to order a replacement certificate and the website doesn\'t seem to be working.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amie !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmie : Hi Tiffany\r\nTiffany: What is the error you are running into? Are you on Internet Explorer?\r\nAmie : using chrome\r\nAmie : it doesn&#39;t give an error, just does not respond\r\nAmie : page looks incomplete\r\nAmie : can I just request the record here?\r\nTiffany: There is a $10 fee for replacement certificates which I can not take over chat\r\nAmie : there&#39;s an option to select a delivery option, and a button that says Register, and an area that says Product Description which is empty\r\nAmie : when I click register nothing happens\r\nTiffany: https://csregs.com/pages/certificate-requests\r\nTiffany: Then select the link that says\r\nTiffany: I am a Sponsor Employer/Employee Order Your Copy Now!\r\nAmie : okay, I will try that\r\nAmie : I can order it myself?\r\nTiffany: Yes you will fill in an information page and then be re-directed to the payment page.  \r\nAmie : okay, thanks\r\nAmie : it will send it to the original employer?\r\nAmie : not to me?\r\nTiffany: If you are no longer with the company that registered and paid for your training we do need an authorization release to send the certificate to you directly\r\nTiffany:  Please download and complete a certificate release form.\r\nTiffany: https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\r\nTiffany: The you would use this page to order the certificate once you have the auth completed.\r\nTiffany: https://csregs.com/pages/certificate-request-for-employees-and-new-employers\r\nAmie : okay, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('257669903QZ', 1633031385, 1633032762, 2, 19, 17, 11, 0, 0, 0, 0, 1402, 0, 0, 0, 0, 'Kayla Rebbeck', 'krebbeck@trccompanies.com', '136.226.67.35', '0981c2bfe8d5270bb24bcb60d9f2d8ed', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TRC-cus-', 'Hello, I completed the online assessment and passed. Will my HAZWOPER certificate be mailed to our companies office?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I completed the online assessment and passed. Will my HAZWOPER certificate be mailed to our companies office?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1633031424923--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633031424_co>:&nbsp;</b></span>Just a minute while I look up the information</div><!--end:1633031424923--><><!--begin:1633031608131--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633031608_co>:&nbsp;</b></span>Kayla   TRC has it&#39;s own training portal that handles registrations and certificates.  I would speak with your Supervisor about how to get a copy of the 40 hour HAZWOPER certificate.</div><!--end:1633031608131--><><!--begin:1633031937692--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633031937_co>:&nbsp;</b></span>Hello?</div><!--end:1633031937692--><><!--begin:1633032143214--><div class=\'cv\'><span class=\'notranslate\'><b>Kayla Rebbeck<timestamp_1633032143_cv>:&nbsp;</b></span>Ok I&#39;ll check with my supervisor, thank you</div><!--end:1633032143214--><><!--begin:1633032164908--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1633032164_co>:&nbsp;</b></span>My pleasure.  Have a wonderful day!!</div><!--end:1633032164908--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I completed the online assessment and passed. Will my HAZWOPER certificate be mailed to our companies office?\r\nTracy has joined the chat.\r\nTracy: Just a minute while I look up the information\r\nTracy: Kayla   TRC has it&#39;s own training portal that handles registrations and certificates.  I would speak with your Supervisor about how to get a copy of the 40 hour HAZWOPER certificate.\r\nTracy: Hello?\r\nKayla Rebbeck: Ok I&#39;ll check with my supervisor, thank you\r\nTracy: My pleasure.  Have a wonderful day!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('257758140B7', 1633119631, 1633119953, 2, 23, 26, 5, 0, 0, 0, 0, 3480, 0, 0, 0, 0, 'Sarah', 'qdc@certol.com', '23.31.95.97', '328f3d3844ff7aaa3e2b1829207d3094', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Certol International, LLC-cus-', 'How long is the online course available to start after purchase?', '<div class=\'ca\'><div class=\'info_box\'><i>How long is the online course available to start after purchase?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633119633977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119633_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633119633977--><><!--begin:1633119641435--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119641_cv>:&nbsp;</b></span>Good thank you</div><!--end:1633119641435--><><!--begin:1633119664086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119664_co>:&nbsp;</b></span>You can start the course almost immediately after purchase and then you have 100 days to complete before the online courses expire.  </div><!--end:1633119664086--><><!--begin:1633119670391--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119670_cv>:&nbsp;</b></span>Thank you</div><!--end:1633119670391--><><!--begin:1633119680732--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119680_cv>:&nbsp;</b></span>I have another question</div><!--end:1633119680732--><><!--begin:1633119694180--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119694_cv>:&nbsp;</b></span>Our company was purchased recently and I need to change the company name</div><!--end:1633119694180--><><!--begin:1633119782746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119782_co>:&nbsp;</b></span>What is the old company&#39;s name?</div><!--end:1633119782746--><><!--begin:1633119790942--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119791_cv>:&nbsp;</b></span>Certol International</div><!--end:1633119790942--><><!--begin:1633119802402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119802_co>:&nbsp;</b></span>What is the new company name?</div><!--end:1633119802402--><><!--begin:1633119824193--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119824_cv>:&nbsp;</b></span>Microcare</div><!--end:1633119824193--><><!--begin:1633119867040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119866_co>:&nbsp;</b></span>I have updated the account</div><!--end:1633119867040--><><!--begin:1633119879108--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119879_cv>:&nbsp;</b></span>Thank you very much!</div><!--end:1633119879108--><><!--begin:1633119921845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119921_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1633119921845--><><!--begin:1633119944343--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1633119944_cv>:&nbsp;</b></span>no thank you</div><!--end:1633119944343--><><!--begin:1633119953653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633119953_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633119953653--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How long is the online course available to start after purchase?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah: Good thank you\r\nTiffany: You can start the course almost immediately after purchase and then you have 100 days to complete before the online courses expire.  \r\nSarah: Thank you\r\nSarah: I have another question\r\nSarah: Our company was purchased recently and I need to change the company name\r\nTiffany: What is the old company&#39;s name?\r\nSarah: Certol International\r\nTiffany: What is the new company name?\r\nSarah: Microcare\r\nTiffany: I have updated the account\r\nSarah: Thank you very much!\r\nTiffany: Is there anything else I can assist you with today?\r\nSarah: no thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('258081443CW', 1633442937, 1633443903, 2, 23, 29, 10, 0, 0, 0, 0, 3567, 0, 0, 0, 0, 'Mary', 'Mary_Kerins@golder.com', '96.11.96.178', 'c2be0e244fb12a133d47d97b747e84ba', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Golder Associates Inc-cus-', 'I had just ordered an online training of the 10 Hour OSHA construction training coarse. I am unable to access the coarse and do not know where to locate it. Is there a reason that I am unable to access it? Or where can I find it?', '<div class=\'ca\'><div class=\'info_box\'><i>I had just ordered an online training of the 10 Hour OSHA construction training coarse. I am unable to access the coarse and do not know where to locate it. Is there a reason that I am unable to access it? Or where can I find it?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633442941590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633442941_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mary</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633442941590--><><!--begin:1633443084630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443084_co>:&nbsp;</b></span>We have received your registration for (1) 10-Hour OSHA Construction Training Courses.<br><br>We have to manually process these registrations and assign the course to each individual student in house.  </div><!--end:1633443084630--><><!--begin:1633443106783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443106_co>:&nbsp;</b></span>I did send you an email just a moment ago asking for the student information to set up the course.</div><!--end:1633443106783--><><!--begin:1633443137298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443137_co>:&nbsp;</b></span>If the course is for yourself I can finish processing the registration and send you the log in details to start your training.  </div><!--end:1633443137298--><><!--begin:1633443177701--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1633443177_cv>:&nbsp;</b></span>Yes the coarse is for myself</div><!--end:1633443177701--><><!--begin:1633443244629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443244_co>:&nbsp;</b></span>I will get you the information via email in a few minutes after I finish setting up the course.  </div><!--end:1633443244629--><><!--begin:1633443578287--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443578_co>:&nbsp;</b></span>The course authorization email has been sent to you.</div><!--end:1633443578287--><><!--begin:1633443713332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443713_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1633443713332--><><!--begin:1633443758585--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1633443758_cv>:&nbsp;</b></span>I was wondering with this coarse do I only have two days to complete it?</div><!--end:1633443758585--><><!--begin:1633443779423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443779_co>:&nbsp;</b></span>No you have 90 days</div><!--end:1633443779423--><><!--begin:1633443788170--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1633443788_cv>:&nbsp;</b></span>Okay thank you!</div><!--end:1633443788170--><><!--begin:1633443797925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633443797_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633443797925--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I had just ordered an online training of the 10 Hour OSHA construction training coarse. I am unable to access the coarse and do not know where to locate it. Is there a reason that I am unable to access it? Or where can I find it?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mary!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We have received your registration for (1) 10-Hour OSHA Construction Training Courses.We have to manually process these registrations and assign the course to each individual student in house.  \r\nTiffany: I did send you an email just a moment ago asking for the student information to set up the course.\r\nTiffany: If the course is for yourself I can finish processing the registration and send you the log in details to start your training.  \r\nMary: Yes the coarse is for myself\r\nTiffany: I will get you the information via email in a few minutes after I finish setting up the course.  \r\nTiffany: The course authorization email has been sent to you.\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMary: I was wondering with this coarse do I only have two days to complete it?\r\nTiffany: No you have 90 days\r\nMary: Okay thank you!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258102038GG', 1633463544, 1633466843, 2, 23, 41, 5, 0, 0, 0, 0, 5309, 0, 0, 0, 0, 'craig', 'cfollis@armorworks.com', '70.175.26.232', 'de4fc356fe691aed9bf74090162fe189', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Armorworks-cus-', 'Does the Hazmat Transportation Complete Certification training qualify the trainee to sign to have hazmat transported ', '<div class=\'ca\'><div class=\'info_box\'><i>Does the Hazmat Transportation Complete Certification training qualify the trainee to sign to have hazmat transported </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633463547227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463547_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>craig</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633463547227--><><!--begin:1633463596454--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633463596_cv>:&nbsp;</b></span>good, you</div><!--end:1633463596454--><><!--begin:1633463613580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463613_co>:&nbsp;</b></span>I am good.  Thank you.  Yes if you are signing paperwork to transport or receive HAZMAT you would need this certification.  </div><!--end:1633463613580--><><!--begin:1633463721391--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633463721_cv>:&nbsp;</b></span>yes i need to be able to sign to release hazmat to our disposal company</div><!--end:1633463721391--><><!--begin:1633463845520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463845_co>:&nbsp;</b></span>This would be the certification you need.  In addition you also need job (function) specific training documented which should be done by your employer.</div><!--end:1633463845520--><><!--begin:1633463888310--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633463888_cv>:&nbsp;</b></span>yes, i am the ehs person developing our in house training but i need the 3rd party certification</div><!--end:1633463888310--><><!--begin:1633463945033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463944_co>:&nbsp;</b></span>You can complete the training online, seminar, or in a virtual instructor led setting</div><!--end:1633463945033--><><!--begin:1633463971204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463971_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1633463971204--><><!--begin:1633463972574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463972_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/dot-hazmat-transportation-complete-certification\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/dot-hazmat-transportation-complete-certification</a></div><!--end:1633463972574--><><!--begin:1633463978466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633463978_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt</a></div><!--end:1633463978466--><><!--begin:1633464005479--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633464011_cv>:&nbsp;</b></span>what is the class time and how long does the online/remote take</div><!--end:1633464005479--><><!--begin:1633464083003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633464082_co>:&nbsp;</b></span>The course is approximately 6 hours in any of the methods, online, seminar, VILT</div><!--end:1633464083003--><><!--begin:1633464264448--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633464264_cv>:&nbsp;</b></span>for the phoenix location what is the start and end time</div><!--end:1633464264448--><><!--begin:1633466069870--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633466070_cv>:&nbsp;</b></span>?</div><!--end:1633466069870--><><!--begin:1633466087776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633466087_co>:&nbsp;</b></span>Sorry about that one moment please</div><!--end:1633466087776--><><!--begin:1633466120503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633466120_co>:&nbsp;</b></span>8:00 AM is the start time so approx. end time is 2:00pm</div><!--end:1633466120503--><><!--begin:1633466140255--><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1633466140_cv>:&nbsp;</b></span>ok thank you</div><!--end:1633466140255--><><!--begin:1633466207350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633466207_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1633466207350--><><!--begin:1633466837746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633466837_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633466837746--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the Hazmat Transportation Complete Certification training qualify the trainee to sign to have hazmat transported \r\nTiffany has joined the chat.\r\nTiffany: Hi, craig!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ncraig: good, you\r\nTiffany: I am good.  Thank you.  Yes if you are signing paperwork to transport or receive HAZMAT you would need this certification.  \r\ncraig: yes i need to be able to sign to release hazmat to our disposal company\r\nTiffany: This would be the certification you need.  In addition you also need job (function) specific training documented which should be done by your employer.\r\ncraig: yes, i am the ehs person developing our in house training but i need the 3rd party certification\r\nTiffany: You can complete the training online, seminar, or in a virtual instructor led setting\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTiffany: https://csregs.com/collections/dot-hazmat-transportation-complete-certification\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt\r\ncraig: what is the class time and how long does the online/remote take\r\nTiffany: The course is approximately 6 hours in any of the methods, online, seminar, VILT\r\ncraig: for the phoenix location what is the start and end time\r\ncraig: ?\r\nTiffany: Sorry about that one moment please\r\nTiffany: 8:00 AM is the start time so approx. end time is 2:00pm\r\ncraig: ok thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2581738577H', 1633535347, 1633535536, 2, 23, 25, 4, 0, 0, 5, 0, 2914, 0, 0, 0, 0, 'Johnathan Hall', 'tbenitez@gleassociates.com', '47.206.207.125', '2c8042efb618d728b205688447c0d7bb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-GLE Associates-cus-', 'Hello, I had signed up Johnathan Hall for the Hazwoper 8hour refresher in Orlando on October 22nd. I would like to confirm what time the class starts and if Johnathan needs to bring anything with him to the class. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I had signed up Johnathan Hall for the Hazwoper 8hour refresher in Orlando on October 22nd. I would like to confirm what time the class starts and if Johnathan needs to bring anything with him to the class. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633535351259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535351_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Johnathan Hall</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633535351259--><><!--begin:1633535367857--><div class=\'cv\'><span class=\'notranslate\'><b>Johnathan Hall<timestamp_1633535368_cv>:&nbsp;</b></span>Good thank you, hope you are well! :)</div><!--end:1633535367857--><><!--begin:1633535385014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535384_co>:&nbsp;</b></span>Yes thank you!</div><!--end:1633535385014--><><!--begin:1633535393190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535393_co>:&nbsp;</b></span>The class starts at 8:00am</div><!--end:1633535393190--><><!--begin:1633535417701--><div class=\'cv\'><span class=\'notranslate\'><b>Johnathan Hall<timestamp_1633535418_cv>:&nbsp;</b></span>Okay thanks! Does Johnthan need to bring anything with him?</div><!--end:1633535417701--><><!--begin:1633535420152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535420_co>:&nbsp;</b></span>We will break for lunch so he can either bring lunch or plan to go to a near by location. </div><!--end:1633535420152--><><!--begin:1633535435108--><div class=\'cv\'><span class=\'notranslate\'><b>Johnathan Hall<timestamp_1633535435_cv>:&nbsp;</b></span>Sounds good, I will let him know that you!</div><!--end:1633535435108--><><!--begin:1633535440523--><div class=\'cv\'><span class=\'notranslate\'><b>Johnathan Hall<timestamp_1633535440_cv>:&nbsp;</b></span>*thank</div><!--end:1633535440523--><><!--begin:1633535460201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535460_co>:&nbsp;</b></span>Once we finish processing the order an email will be sent with the class location.  He can dress comfortably and bring a photo ID. </div><!--end:1633535460201--><><!--begin:1633535483083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535483_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1633535483083--><><!--begin:1633535503472--><div class=\'cv\'><span class=\'notranslate\'><b>Johnathan Hall<timestamp_1633535503_cv>:&nbsp;</b></span>Great, I look forward to receiving that. That&#39;s all for now, thank you again for the information.</div><!--end:1633535503472--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I had signed up Johnathan Hall for the Hazwoper 8hour refresher in Orlando on October 22nd. I would like to confirm what time the class starts and if Johnathan needs to bring anything with him to the class. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Johnathan Hall!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohnathan Hall: Good thank you, hope you are well! :)\r\nTiffany: Yes thank you!\r\nTiffany: The class starts at 8:00am\r\nJohnathan Hall: Okay thanks! Does Johnthan need to bring anything with him?\r\nTiffany: We will break for lunch so he can either bring lunch or plan to go to a near by location. \r\nJohnathan Hall: Sounds good, I will let him know that you!\r\nJohnathan Hall: *thank\r\nTiffany: Once we finish processing the order an email will be sent with the class location.  He can dress comfortably and bring a photo ID. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJohnathan Hall: Great, I look forward to receiving that. That&#39;s all for now, thank you again for the information.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('25817410139', 1633535597, 1633536004, 2, 23, 31, 8, 0, 0, 5, 0, 2017, 0, 0, 0, 0, 'Donna', 'djkliewer@gmail.com', '72.48.190.69', '48f083e837e461f98d68c2d7df65d1f7', 'Select Area of Inquiry:-_-Other-cus-Company-_-City of Allen-cus-', 'I recently registered Donna Giles for online 8 hour site supervisor HAZWOPER training.  I would like to have a receipt for payment for the class. Could you please send one to dkliewer@cityofallen.org? ', '<div class=\'ca\'><div class=\'info_box\'><i>I recently registered Donna Giles for online 8 hour site supervisor HAZWOPER training.  I would like to have a receipt for payment for the class. Could you please send one to dkliewer@cityofallen.org? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633535599914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535599_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Donna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633535599914--><><!--begin:1633535625605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535625_co>:&nbsp;</b></span>I will request my accounting department send the receipt to you as requested.</div><!--end:1633535625605--><><!--begin:1633535670792--><div class=\'cv\'><span class=\'notranslate\'><b>Donna<timestamp_1633535671_cv>:&nbsp;</b></span>Great day to be here! Thank you for your help.</div><!--end:1633535670792--><><!--begin:1633535693189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535693_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1633535693189--><><!--begin:1633535865053--><div class=\'cv\'><span class=\'notranslate\'><b>Donna<timestamp_1633535865_cv>:&nbsp;</b></span>That was all. Have a good day</div><!--end:1633535865053--><><!--begin:1633535893539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633535893_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633535893539--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I recently registered Donna Giles for online 8 hour site supervisor HAZWOPER training.  I would like to have a receipt for payment for the class. Could you please send one to dkliewer@cityofallen.org? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Donna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will request my accounting department send the receipt to you as requested.\r\nDonna: Great day to be here! Thank you for your help.\r\nTiffany: My pleasure! Is there anything else I can assist you with?\r\nDonna: That was all. Have a good day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('258177645Y4', 1633539137, 1633539755, 2, 23, 27, 7, 0, 0, 0, 0, 2335, 0, 0, 0, 0, 'Gianna Diaz', 'gianna.diaz@aptim.com', '23.246.82.234', '5936b59a2730fd9986ebe6b1ebab6358', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-APTIM-cus-', 'I am register for an in person course this Friday, I want to know how much it will cost for me to reschedule/drop out of this course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am register for an in person course this Friday, I want to know how much it will cost for me to reschedule/drop out of this course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633539141261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633539141_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gianna Diaz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633539141261--><><!--begin:1633539178661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633539178_co>:&nbsp;</b></span>$125 since we have confirmed the class</div><!--end:1633539178661--><><!--begin:1633539190194--><div class=\'cv\'><span class=\'notranslate\'><b>Gianna Diaz<timestamp_1633539190_cv>:&nbsp;</b></span>I am registered for an in person training this Friday and would like to know if it&#39;s possible for me to re-schedule. If so, will I have to pay a fee? </div><!--end:1633539190194--><><!--begin:1633539215966--><div class=\'cv\'><span class=\'notranslate\'><b>Gianna Diaz<timestamp_1633539215_cv>:&nbsp;</b></span>Is that $125 to cancel or to reschedule </div><!--end:1633539215966--><><!--begin:1633539316505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633539318_co>:&nbsp;</b></span>Yes the fee is $125 to reschedule .  If you cancel and need to reschedule in the future the $125 fee would need to be paid prior to your rescheduling or re-registering.   </div><!--end:1633539316505--><><!--begin:1633539512206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633539512_co>:&nbsp;</b></span>Is there anything else I can assist you with? Did you want to proceed to be removed from the class this Friday in Thorofare, NJ?<br></div><!--end:1633539512206--><><!--begin:1633539750866--><div class=\'cv\'><span class=\'notranslate\'><b>Gianna Diaz<timestamp_1633539750_cv>:&nbsp;</b></span>No that&#39;s alright I will be attending the class </div><!--end:1633539750866--><><!--begin:1633539752233--><div class=\'cv\'><span class=\'notranslate\'><b>Gianna Diaz<timestamp_1633539752_cv>:&nbsp;</b></span>thank you </div><!--end:1633539752233--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am register for an in person course this Friday, I want to know how much it will cost for me to reschedule/drop out of this course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Gianna Diaz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: $125 since we have confirmed the class\r\nGianna Diaz: I am registered for an in person training this Friday and would like to know if it&#39;s possible for me to re-schedule. If so, will I have to pay a fee? \r\nGianna Diaz: Is that $125 to cancel or to reschedule \r\nTiffany: Yes the fee is $125 to reschedule .  If you cancel and need to reschedule in the future the $125 fee would need to be paid prior to your rescheduling or re-registering.   \r\nTiffany: Is there anything else I can assist you with? Did you want to proceed to be removed from the class this Friday in Thorofare, NJ?\r\nGianna Diaz: No that&#39;s alright I will be attending the class \r\nGianna Diaz: thank you \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258178828WA', 1633540328, 1633540967, 2, 23, 34, 15, 0, 0, 5, 0, 5655, 0, 0, 0, 0, 'Sarah Kell ', 'kellse@g.cofc.edu', '24.255.229.229', '7abb7bb98e08b86a0a03b51e40b4422d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CSS-cus-', 'Hi, I completed the 40hr HAZWOPER training online, voucher #2JRWPNX and would like to schedule the in-person training session. I\'ve tried calling but the number does not seem to be working. \r\nThanks ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I completed the 40hr HAZWOPER training online, voucher #2JRWPNX and would like to schedule the in-person training session. I\'ve tried calling but the number does not seem to be working. \r\nThanks </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633540330580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540330_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Kell </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633540330580--><><!--begin:1633540346652--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540346_co>:&nbsp;</b></span>Yes the phones are down currently.</div><!--end:1633540346652--><><!--begin:1633540348381--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540348_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1633540348381--><><!--begin:1633540391128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540391_co>:&nbsp;</b></span>Please use this website page as a reference for when the hands-on days are scheduled <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> </div><!--end:1633540391128--><><!--begin:1633540531442--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540531_cv>:&nbsp;</b></span>So I need to complete an 8-hr refresher course? I thought I needed to attend the last day of a 40 HR in-person session? </div><!--end:1633540531442--><><!--begin:1633540532492--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540532_cv>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1633540532492--><><!--begin:1633540587537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540587_co>:&nbsp;</b></span>The refresher and last day of the in person HAZWOPER 40-hours class are scheduled at the same time.</div><!--end:1633540587537--><><!--begin:1633540603919--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540603_cv>:&nbsp;</b></span>Gotcha, I see that now, thanks! </div><!--end:1633540603919--><><!--begin:1633540642444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540642_co>:&nbsp;</b></span>In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br> <br><br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1633540642444--><><!--begin:1633540735455--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540735_cv>:&nbsp;</b></span>I&#39;d like to schedule the one in Kansas City (grandview) MO on Oct.22nd. Just to confirm, I need to call that Monday Oct. 18th or the Monday the week before, 10.11? </div><!--end:1633540735455--><><!--begin:1633540817026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540816_co>:&nbsp;</b></span>Monday the 18th.  This way we have a better idea if we can confirm the class as the majority of the registrations need to be full seminar students.  </div><!--end:1633540817026--><><!--begin:1633540867766--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540867_cv>:&nbsp;</b></span>Ok, thanks. Appreciate all of your help!</div><!--end:1633540867766--><><!--begin:1633540897476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540897_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1633540897476--><><!--begin:1633540903253--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540903_cv>:&nbsp;</b></span>No that is all</div><!--end:1633540903253--><><!--begin:1633540921251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633540921_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633540921251--><><!--begin:1633540938670--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Kell <timestamp_1633540938_cv>:&nbsp;</b></span>Thanks you too! </div><!--end:1633540938670--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I completed the 40hr HAZWOPER training online, voucher #2JRWPNX and would like to schedule the in-person training session. I\'ve tried calling but the number does not seem to be working. \r\nThanks \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Kell !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes the phones are down currently.\r\nSarah Kell : I&#39;m good thanks\r\nTiffany: Please use this website page as a reference for when the hands-on days are scheduled https://csregs.com/collections/8-hour-hazwoper-annual-refresher \r\nSarah Kell : So I need to complete an 8-hr refresher course? I thought I needed to attend the last day of a 40 HR in-person session? \r\nSarah Kell : https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany: The refresher and last day of the in person HAZWOPER 40-hours class are scheduled at the same time.\r\nSarah Kell : Gotcha, I see that now, thanks! \r\nTiffany: In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.   Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nSarah Kell : I&#39;d like to schedule the one in Kansas City (grandview) MO on Oct.22nd. Just to confirm, I need to call that Monday Oct. 18th or the Monday the week before, 10.11? \r\nTiffany: Monday the 18th.  This way we have a better idea if we can confirm the class as the majority of the registrations need to be full seminar students.  \r\nSarah Kell : Ok, thanks. Appreciate all of your help!\r\nTiffany: My pleasure! Is there anything else I can assist you with?\r\nSarah Kell : No that is all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nSarah Kell : Thanks you too! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258180495BM', 1633541986, 1633542288, 2, 23, 26, 4, 0, 0, 0, 1, 1343, 0, 0, 0, 0, 'Gianna Diaz', 'gianna.diaz@aptim.com', '23.246.82.234', '5936b59a2730fd9986ebe6b1ebab6358', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I am signed up for an 8 hour in person training to complete my certification. I received a confirmation email stating the course begins at 8 am, but I was wondering when it ends? I was also wondering if I will have to take an exam at the end of the course or if that is something I do on my own time. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am signed up for an 8 hour in person training to complete my certification. I received a confirmation email stating the course begins at 8 am, but I was wondering when it ends? I was also wondering if I will have to take an exam at the end of the course or if that is something I do on my own time. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633541990132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633541990_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gianna Diaz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633541990132--><><!--begin:1633542058265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633542058_co>:&nbsp;</b></span>The class is approximately 8-hours but there is no set end time.  Since you have already completed the exam online on 08/09/21 you do not have to do another exam.  </div><!--end:1633542058265--><><!--begin:1633542089132--><div class=\'cv\'><span class=\'notranslate\'><b>Gianna Diaz<timestamp_1633542089_cv>:&nbsp;</b></span>Oaky and do I need to bring anything besides my ID?</div><!--end:1633542089132--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am signed up for an 8 hour in person training to complete my certification. I received a confirmation email stating the course begins at 8 am, but I was wondering when it ends? I was also wondering if I will have to take an exam at the end of the course or if that is something I do on my own time. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Gianna Diaz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The class is approximately 8-hours but there is no set end time.  Since you have already completed the exam online on 08/09/21 you do not have to do another exam.  \r\nGianna Diaz: Oaky and do I need to bring anything besides my ID?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2581939389W', 1633555429, 1633555567, 2, 23, 26, 4, 0, 0, 5, 0, 2357, 0, 0, 0, 0, 'Mallory Kienitz', 'mallorykienitz@gmail.com', '12.231.149.253', '9645707fb3623ade5aa128eda0ca66d7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Geo-Logic Associates-cus-', 'Hello,\r\nI just completed the 40 Hour HAZWOPER Training online, and I now have a hands on training voucher. I\'m looking for information about how to sign up for a hands on training. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI just completed the 40 Hour HAZWOPER Training online, and I now have a hands on training voucher. I\'m looking for information about how to sign up for a hands on training. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633555433428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555433_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mallory Kienitz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633555433428--><><!--begin:1633555443815--><div class=\'cv\'><span class=\'notranslate\'><b>Mallory Kienitz<timestamp_1633555443_cv>:&nbsp;</b></span>I&#39;m good thank you!</div><!--end:1633555443815--><><!--begin:1633555461058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555460_co>:&nbsp;</b></span>I will send you an email with a link to the schedule and details on how to register.</div><!--end:1633555461058--><><!--begin:1633555468597--><div class=\'cv\'><span class=\'notranslate\'><b>Mallory Kienitz<timestamp_1633555468_cv>:&nbsp;</b></span>Thank you!</div><!--end:1633555468597--><><!--begin:1633555516714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555517_co>:&nbsp;</b></span>Just sent.  IS there anything else I can assist you with today?</div><!--end:1633555516714--><><!--begin:1633555534809--><div class=\'cv\'><span class=\'notranslate\'><b>Mallory Kienitz<timestamp_1633555534_cv>:&nbsp;</b></span>Nope, thanks a bunch!</div><!--end:1633555534809--><><!--begin:1633555542906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555542_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633555542906--><><!--begin:1633555555277--><div class=\'cv\'><span class=\'notranslate\'><b>Mallory Kienitz<timestamp_1633555555_cv>:&nbsp;</b></span>You too!</div><!--end:1633555555277--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nI just completed the 40 Hour HAZWOPER Training online, and I now have a hands on training voucher. I\'m looking for information about how to sign up for a hands on training. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mallory Kienitz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMallory Kienitz: I&#39;m good thank you!\r\nTiffany: I will send you an email with a link to the schedule and details on how to register.\r\nMallory Kienitz: Thank you!\r\nTiffany: Just sent.  IS there anything else I can assist you with today?\r\nMallory Kienitz: Nope, thanks a bunch!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMallory Kienitz: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258194308Q5', 1633555801, 1633556228, 2, 23, 28, 7, 0, 0, 5, 0, 2673, 0, 0, 0, 0, 'Kyle Kercher', 'kyle.kercher@tetratech.com', '165.225.222.216', '3ddef8c8e29087be3adda5b0f5e838c6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech-cus-', 'I would like to receive an electronic copy of my 40 Hr HAZWOPER certificate and check on the status of my paper certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to receive an electronic copy of my 40 Hr HAZWOPER certificate and check on the status of my paper certificate.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633555805295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555805_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kyle Kercher</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633555805295--><><!--begin:1633555829130--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Kercher<timestamp_1633555828_cv>:&nbsp;</b></span>Good, thank you. I would like to check on the status of my OSHA 40 Hr HAZWOPER certificate.</div><!--end:1633555829130--><><!--begin:1633555857700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633555857_co>:&nbsp;</b></span>One moment please</div><!--end:1633555857700--><><!--begin:1633556059780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633556059_co>:&nbsp;</b></span>Usually there is a $10 fee to expedite and send certificates via PDF but we are between systems currently so we are behind on sending the hard copies.  </div><!--end:1633556059780--><><!--begin:1633556084011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633556083_co>:&nbsp;</b></span>I will send you the PDF at no fee and the hard copy will be sent out via US Mail with our next batch as I see it has not been sent at this time. </div><!--end:1633556084011--><><!--begin:1633556111320--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Kercher<timestamp_1633556111_cv>:&nbsp;</b></span>Okay, great thank you. I appreciate it. When can I expect to receive the pdf?</div><!--end:1633556111320--><><!--begin:1633556161692--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633556161_co>:&nbsp;</b></span>Just sent</div><!--end:1633556161692--><><!--begin:1633556172547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633556172_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1633556172547--><><!--begin:1633556199042--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Kercher<timestamp_1633556199_cv>:&nbsp;</b></span>Okay, great thank you very much! No, I think that&#39;s everything. have great night!</div><!--end:1633556199042--><><!--begin:1633556220770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633556220_co>:&nbsp;</b></span>You as well!</div><!--end:1633556220770--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like to receive an electronic copy of my 40 Hr HAZWOPER certificate and check on the status of my paper certificate.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kyle Kercher!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKyle Kercher: Good, thank you. I would like to check on the status of my OSHA 40 Hr HAZWOPER certificate.\r\nTiffany: One moment please\r\nTiffany: Usually there is a $10 fee to expedite and send certificates via PDF but we are between systems currently so we are behind on sending the hard copies.  \r\nTiffany: I will send you the PDF at no fee and the hard copy will be sent out via US Mail with our next batch as I see it has not been sent at this time. \r\nKyle Kercher: Okay, great thank you. I appreciate it. When can I expect to receive the pdf?\r\nTiffany: Just sent\r\nTiffany: Is there anything else I can assist you with today?\r\nKyle Kercher: Okay, great thank you very much! No, I think that&#39;s everything. have great night!\r\nTiffany: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258272194BC', 1633633686, 1633634179, 2, 23, 26, 6, 0, 0, 5, 0, 4871, 0, 0, 0, 0, 'Tim Nelson', 'tnelson@integral-corp.com', '173.171.76.226', '6cd12045fb3de0a31b3024d499032b0d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Integral Consulting Inc.-cus-', '1) after completion of the 8hour hands on training as part of the 40-Hour HAZWOPER-Online Hybrid Option, do that meet OSHA requirements for certification. I am confused by the disclaimer on the page.\r\n2) How long is the 40-hour online training active once started, can I complete the training over a few weeks? Also, since an in person spot is not guaranteed the week I might want it, will the online training remain active so I can refresh on the content if I have to wait 2 months for the training to be back in my area?', '<div class=\'ca\'><div class=\'info_box\'><i>1) after completion of the 8hour hands on training as part of the 40-Hour HAZWOPER-Online Hybrid Option, do that meet OSHA requirements for certification. I am confused by the disclaimer on the page.\r\n2) How long is the 40-hour online training active once started, can I complete the training over a few weeks? Also, since an in person spot is not guaranteed the week I might want it, will the online training remain active so I can refresh on the content if I have to wait 2 months for the training to be back in my area?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633633689694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633633689_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tim Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633633689694--><><!--begin:1633633702572--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Nelson<timestamp_1633633702_cv>:&nbsp;</b></span>doing well. </div><!--end:1633633702572--><><!--begin:1633633770288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633633770_co>:&nbsp;</b></span>Tim are you registered for the standard or hybrid course?</div><!--end:1633633770288--><><!--begin:1633633795516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633633795_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1633633795516--><><!--begin:1633633800253--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Nelson<timestamp_1633633800_cv>:&nbsp;</b></span>I am not registered yet but plan to register for the hybrid. </div><!--end:1633633800253--><><!--begin:1633633858208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633633858_co>:&nbsp;</b></span>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1633633858208--><><!--begin:1633633885095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633633889_co>:&nbsp;</b></span>Online courses stay active for 90 days. </div><!--end:1633633885095--><><!--begin:1633634012756--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Nelson<timestamp_1633634012_cv>:&nbsp;</b></span>Thanks for the clarification. I didn&#39;t realize the standard had an online component as well. </div><!--end:1633634012756--><><!--begin:1633634091052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633634091_co>:&nbsp;</b></span>Those are the two options for the online 40-Hour HAZWOPER.  We also have a full classroom course which is would receive the same certification if completing any of the 40-Hour course options we have.  </div><!--end:1633634091052--><><!--begin:1633634103932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633634113_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1633634103932--><><!--begin:1633634128396--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Nelson<timestamp_1633634128_cv>:&nbsp;</b></span>No that is all. Thanks</div><!--end:1633634128396--><><!--begin:1633634143443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633634143_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633634143443--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '1) after completion of the 8hour hands on training as part of the 40-Hour HAZWOPER-Online Hybrid Option, do that meet OSHA requirements for certification. I am confused by the disclaimer on the page.\r\n2) How long is the 40-hour online training active once started, can I complete the training over a few weeks? Also, since an in person spot is not guaranteed the week I might want it, will the online training remain active so I can refresh on the content if I have to wait 2 months for the training to be back in my area?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tim Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTim Nelson: doing well. \r\nTiffany: Tim are you registered for the standard or hybrid course?\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTim Nelson: I am not registered yet but plan to register for the hybrid. \r\nTiffany: With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany: Online courses stay active for 90 days. \r\nTim Nelson: Thanks for the clarification. I didn&#39;t realize the standard had an online component as well. \r\nTiffany: Those are the two options for the online 40-Hour HAZWOPER.  We also have a full classroom course which is would receive the same certification if completing any of the 40-Hour course options we have.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTim Nelson: No that is all. Thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258275444EK', 1633636933, 1633637602, 2, 23, 24, 3, 0, 0, 5, 0, 4296, 0, 0, 0, 0, 'James R York', 'james.york@taylor.com', '198.12.16.4', '387c0eec071063d09d34672439890059', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Taylor-cus-', 'Why am I not seeing all the folks I invited to the HAZCOM training class? I purchased 11 seats. I have several listed that are from the NY Harbor school and are missing a most of the folks that should be listed in my group. Thanks Jim', '<div class=\'ca\'><div class=\'info_box\'><i>Why am I not seeing all the folks I invited to the HAZCOM training class? I purchased 11 seats. I have several listed that are from the NY Harbor school and are missing a most of the folks that should be listed in my group. Thanks Jim</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633636938158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633636938_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James R York</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633636938158--><><!--begin:1633636959521--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633636959_cv>:&nbsp;</b></span>I am great how about you? </div><!--end:1633636959521--><><!--begin:1633636969368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633636969_co>:&nbsp;</b></span>Good thanks.</div><!--end:1633636969368--><><!--begin:1633636979040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633636978_co>:&nbsp;</b></span>Do you have an order number I can reference?</div><!--end:1633636979040--><><!--begin:1633637092074--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633637092_cv>:&nbsp;</b></span>Order 14282</div><!--end:1633637092074--><><!--begin:1633637106836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637116_co>:&nbsp;</b></span>One moment please</div><!--end:1633637106836--><><!--begin:1633637187611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637187_co>:&nbsp;</b></span>I see 11 seats 2 participants and 9 invited students who we are still awaiting response from the person who was invited.  </div><!--end:1633637187611--><><!--begin:1633637227723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637227_co>:&nbsp;</b></span>The IATA courses I see 11 seats, 3 participants, and 8 invited awaiting response.</div><!--end:1633637227723--><><!--begin:1633637288420--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633637293_cv>:&nbsp;</b></span>When I look at the Hazmat Transportation class I see three folks that were invited by me.</div><!--end:1633637288420--><><!--begin:1633637289827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637293_co>:&nbsp;</b></span>When students are invited and have not yet accepted the invite they can still be seen under the show details tab but then in the invitations tab</div><!--end:1633637289827--><><!--begin:1633637330732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637330_co>:&nbsp;</b></span>Are you looking under the participants tab? there is also an invitations tab </div><!--end:1633637330732--><><!--begin:1633637336787--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633637337_cv>:&nbsp;</b></span>How about the students from the NY Harbor school</div><!--end:1633637336787--><><!--begin:1633637381267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637381_co>:&nbsp;</b></span>Is that a different order number? </div><!--end:1633637381267--><><!--begin:1633637438572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637438_co>:&nbsp;</b></span>All students that were invited have @taylor.com email addresses</div><!--end:1633637438572--><><!--begin:1633637444110--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633637447_cv>:&nbsp;</b></span>No they are my students. I just looked a gain and they are no longer on my list. I think I am good</div><!--end:1633637444110--><><!--begin:1633637469559--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633637499_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1633637469559--><><!--begin:1633637584297--><div class=\'cv\'><span class=\'notranslate\'><b>James R York<timestamp_1633637584_cv>:&nbsp;</b></span>I hope you don&#39;t think I am crazy! I wrote down the names of three folks from NY Harbor, but the good news it fixed itself! I am fine, Sorry, Jim</div><!--end:1633637584297--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Why am I not seeing all the folks I invited to the HAZCOM training class? I purchased 11 seats. I have several listed that are from the NY Harbor school and are missing a most of the folks that should be listed in my group. Thanks Jim\r\nTiffany has joined the chat.\r\nTiffany: Hi, James R York!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames R York: I am great how about you? \r\nTiffany: Good thanks.\r\nTiffany: Do you have an order number I can reference?\r\nJames R York: Order 14282\r\nTiffany: One moment please\r\nTiffany: I see 11 seats 2 participants and 9 invited students who we are still awaiting response from the person who was invited.  \r\nTiffany: The IATA courses I see 11 seats, 3 participants, and 8 invited awaiting response.\r\nJames R York: When I look at the Hazmat Transportation class I see three folks that were invited by me.\r\nTiffany: When students are invited and have not yet accepted the invite they can still be seen under the show details tab but then in the invitations tab\r\nTiffany: Are you looking under the participants tab? there is also an invitations tab \r\nJames R York: How about the students from the NY Harbor school\r\nTiffany: Is that a different order number? \r\nTiffany: All students that were invited have @taylor.com email addresses\r\nJames R York: No they are my students. I just looked a gain and they are no longer on my list. I think I am good\r\nTiffany: Is there anything else I can assist you with today?\r\nJames R York: I hope you don&#39;t think I am crazy! I wrote down the names of three folks from NY Harbor, but the good news it fixed itself! I am fine, Sorry, Jim\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258354350VV', 1633715853, 1633715854, 2, 23, 38, 18, 0, 0, 0, 0, 538, 0, 0, 0, 0, 'Jessica Hinton', 'jessicanhinton@gmail.com', '209.145.78.164', '26a91ea20913d2957e45683ede2a0b54', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-N/A-cus-', 'Hello! I am currently unemployed and am in the process of signing up for a 40-Hr Hazwoper class near me, but when filling out the form it stated \"no home addresses\". I\'m sorry if this is a silly question, but before paying for the class I wanted to be sure it is ok for individuals who aren\'t affiliated with a company to take your courses?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I am currently unemployed and am in the process of signing up for a 40-Hr Hazwoper class near me, but when filling out the form it stated \"no home addresses\". I\'m sorry if this is a silly question, but before paying for the class I wanted to be sure it is ok for individuals who aren\'t affiliated with a company to take your courses?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello! I am currently unemployed and am in the process of signing up for a 40-Hr Hazwoper class near me, but when filling out the form it stated \"no home addresses\". I\'m sorry if this is a silly question, but before paying for the class I wanted to be sure it is ok for individuals who aren\'t affiliated with a company to take your courses?\r\nTiffany has joined the chat.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('258622679YY', 1633984157, 1633984860, 2, 23, 12, 10, 0, 0, 5, 0, 3183, 0, 0, 0, 0, 'Sherri', 'slkeefer@allianceconstruction.com', '162.210.176.126', '728101552ecd2c7adce7b03777e543cb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ACS-cus-', 'Hello,\r\nI just registered Todd Konigsfeld for the 24-Hour HAZWOPER Occasional Site Worker — October 26-28, 2021 (Denver CO).  Is the training held at your location on Quebec Street and what are the hours of the training?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI just registered Todd Konigsfeld for the 24-Hour HAZWOPER Occasional Site Worker — October 26-28, 2021 (Denver CO).  Is the training held at your location on Quebec Street and what are the hours of the training?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1633984161105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984161_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sherri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1633984161105--><><!--begin:1633984175424--><div class=\'cv\'><span class=\'notranslate\'><b>Sherri<timestamp_1633984175_cv>:&nbsp;</b></span>Hi Tiffany - I&#39;m good thanks.</div><!--end:1633984175424--><><!--begin:1633984212645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984212_co>:&nbsp;</b></span>Yes.  </div><!--end:1633984212645--><><!--begin:1633984240240--><div class=\'cv\'><span class=\'notranslate\'><b>Sherri<timestamp_1633984240_cv>:&nbsp;</b></span>Do you have the question I inquired about?</div><!--end:1633984240240--><><!--begin:1633984272695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984272_co>:&nbsp;</b></span>The hours are, 8 am start time. The first two days will be 10 hours long with the final day at approximately 4 hours in length.</div><!--end:1633984272695--><><!--begin:1633984328550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984328_co>:&nbsp;</b></span>The class is at Quebec street we will be sending the address information soon once we finish processing the registration.  </div><!--end:1633984328550--><><!--begin:1633984346991--><div class=\'cv\'><span class=\'notranslate\'><b>Sherri<timestamp_1633984347_cv>:&nbsp;</b></span>Great, thank you.  Should we be expecting materials to be sent or will they provided at the training?</div><!--end:1633984346991--><><!--begin:1633984360233--><div class=\'cv\'><span class=\'notranslate\'><b>Sherri<timestamp_1633984360_cv>:&nbsp;</b></span>Sounds good on the address information - Thanks.</div><!--end:1633984360233--><><!--begin:1633984381813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984381_co>:&nbsp;</b></span>We will provide the booklet to follow along with the instructor at class.  </div><!--end:1633984381813--><><!--begin:1633984444584--><div class=\'cv\'><span class=\'notranslate\'><b>Sherri<timestamp_1633984444_cv>:&nbsp;</b></span>Thanks - That&#39;s all I needed.</div><!--end:1633984444584--><><!--begin:1633984458598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1633984458_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1633984458598--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\nI just registered Todd Konigsfeld for the 24-Hour HAZWOPER Occasional Site Worker — October 26-28, 2021 (Denver CO).  Is the training held at your location on Quebec Street and what are the hours of the training?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sherri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSherri: Hi Tiffany - I&#39;m good thanks.\r\nTiffany: Yes.  \r\nSherri: Do you have the question I inquired about?\r\nTiffany: The hours are, 8 am start time. The first two days will be 10 hours long with the final day at approximately 4 hours in length.\r\nTiffany: The class is at Quebec street we will be sending the address information soon once we finish processing the registration.  \r\nSherri: Great, thank you.  Should we be expecting materials to be sent or will they provided at the training?\r\nSherri: Sounds good on the address information - Thanks.\r\nTiffany: We will provide the booklet to follow along with the instructor at class.  \r\nSherri: Thanks - That&#39;s all I needed.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258690631CK', 1634052106, 1634052321, 2, 23, 10, 7, 0, 0, 0, 0, 2070, 0, 0, 0, 0, 'Graeme Durovich', 'gdurovich@nantucket-ma.gov', '208.87.236.201', '1eb9fe2f6a0c3471c13446279eb8e65d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Town of Nantucket-cus-', 'I am interested in the HazWhoper 40 course in Malden, MA in November. What are the class hours? I am trying to see if I can schedule my travel to be able to make the course. \r\nThanks, \r\nGraeme', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in the HazWhoper 40 course in Malden, MA in November. What are the class hours? I am trying to see if I can schedule my travel to be able to make the course. \r\nThanks, \r\nGraeme</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634052108827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052109_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Graeme Durovich</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634052108827--><><!--begin:1634052116697--><div class=\'cv\'><span class=\'notranslate\'><b>Graeme Durovich<timestamp_1634052132_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1634052116697--><><!--begin:1634052158562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052159_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1634052158562--><><!--begin:1634052209206--><div class=\'cv\'><span class=\'notranslate\'><b>Graeme Durovich<timestamp_1634052224_cv>:&nbsp;</b></span>I  am interested in the HazWhoper 40 course in Malden, MA in November. What are the class hours? I am trying to see if I can schedule my travel to be able to make the course.</div><!--end:1634052209206--><><!--begin:1634052253042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052254_co>:&nbsp;</b></span>The class is 4/10 hours days Tuesday through Friday and the start time is 8:00am approximate end time 6:00pm</div><!--end:1634052253042--><><!--begin:1634052280324--><div class=\'cv\'><span class=\'notranslate\'><b>Graeme Durovich<timestamp_1634052295_cv>:&nbsp;</b></span>Great, thank you very much! That answers my question. Have a great day</div><!--end:1634052280324--><><!--begin:1634052314836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052315_co>:&nbsp;</b></span>My pleasure! You as well!</div><!--end:1634052314836--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am interested in the HazWhoper 40 course in Malden, MA in November. What are the class hours? I am trying to see if I can schedule my travel to be able to make the course. \r\nThanks, \r\nGraeme\r\nTiffany has joined the chat.\r\nTiffany: Hi, Graeme Durovich!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGraeme Durovich: Good, how are you?\r\nTiffany: I am good thank you!\r\nGraeme Durovich: I  am interested in the HazWhoper 40 course in Malden, MA in November. What are the class hours? I am trying to see if I can schedule my travel to be able to make the course.\r\nTiffany: The class is 4/10 hours days Tuesday through Friday and the start time is 8:00am approximate end time 6:00pm\r\nGraeme Durovich: Great, thank you very much! That answers my question. Have a great day\r\nTiffany: My pleasure! You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('258690902NY', 1634052377, 1634053149, 2, 23, 10, 4, 0, 0, 0, 0, 4086, 0, 0, 0, 0, 'Jacob ', 'Jacob@mciclay.com', '99.122.244.109', '4b8150055089b716f0040db13cdcec2b', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Meitler Consulting Inc.-cus-', 'We recently signed a employee up for a hazwoper class and he has found other employment a week after signing him up.', '<div class=\'ca\'><div class=\'info_box\'><i>We recently signed a employee up for a hazwoper class and he has found other employment a week after signing him up.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634052379597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052380_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634052379597--><><!--begin:1634052438884--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob <timestamp_1634052438_cv>:&nbsp;</b></span>good thank you. Kenny Paterson was signed up for the hazwoper in oct and has quit not sure what to do.</div><!--end:1634052438884--><><!--begin:1634052452656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052453_co>:&nbsp;</b></span>One moment please</div><!--end:1634052452656--><><!--begin:1634052489985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052492_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1634052489985--><><!--begin:1634052547506--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob <timestamp_1634052547_cv>:&nbsp;</b></span>Order #14173</div><!--end:1634052547506--><><!--begin:1634052631152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052632_co>:&nbsp;</b></span>One moment please</div><!--end:1634052631152--><><!--begin:1634052845740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634052846_co>:&nbsp;</b></span>It looks like the class he is registered for is the November Kansas City, MO 40-HAZ.  Since we are 15 days plus before the class start date I can remove him from class at no fee and put the registration on hold/pending.  You are able to reschedule/substitute another student into the same or a different future 40-Hour HAZWOPER class within 365 days of the registration date of 09/07/21.  </div><!--end:1634052845740--><><!--begin:1634052940446--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob <timestamp_1634052940_cv>:&nbsp;</b></span>There are 3 of us here that need to do the 8 hour refresher online is there anyway you can set us up for that?</div><!--end:1634052940446--><><!--begin:1634053020971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053022_co>:&nbsp;</b></span>I would have to talk to management about doing the change you are requesting.  I would have to get back with you with an answer.  </div><!--end:1634053020971--><><!--begin:1634053037524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053038_co>:&nbsp;</b></span>I can email you once I have the information back from management. </div><!--end:1634053037524--><><!--begin:1634053072091--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob <timestamp_1634053072_cv>:&nbsp;</b></span>Yes please do email me back thank you. <a href=\'mailto:Jacob@mciclay.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Jacob@mciclay.com</a></div><!--end:1634053072091--><><!--begin:1634053105250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053106_co>:&nbsp;</b></span>I will get back to you as soon as I have an answer.  Is there anything else I can assist you with today?</div><!--end:1634053105250--><><!--begin:1634053136545--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob <timestamp_1634053136_cv>:&nbsp;</b></span>Nope thank you for your time.</div><!--end:1634053136545--><><!--begin:1634053143298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053144_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634053143298--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'We recently signed a employee up for a hazwoper class and he has found other employment a week after signing him up.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob : good thank you. Kenny Paterson was signed up for the hazwoper in oct and has quit not sure what to do.\r\nTiffany: One moment please\r\nTiffany: Do you have an order number?\r\nJacob : Order #14173\r\nTiffany: One moment please\r\nTiffany: It looks like the class he is registered for is the November Kansas City, MO 40-HAZ.  Since we are 15 days plus before the class start date I can remove him from class at no fee and put the registration on hold/pending.  You are able to reschedule/substitute another student into the same or a different future 40-Hour HAZWOPER class within 365 days of the registration date of 09/07/21.  \r\nJacob : There are 3 of us here that need to do the 8 hour refresher online is there anyway you can set us up for that?\r\nTiffany: I would have to talk to management about doing the change you are requesting.  I would have to get back with you with an answer.  \r\nTiffany: I can email you once I have the information back from management. \r\nJacob : Yes please do email me back thank you. mailto:Jacob@mciclay.com\r\nTiffany: I will get back to you as soon as I have an answer.  Is there anything else I can assist you with today?\r\nJacob : Nope thank you for your time.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258691677BW', 1634053148, 1634053698, 2, 23, 6, 4, 0, 0, 5, 0, 3109, 0, 0, 0, 0, 'Ian Lisle', 'lislei6@live.com', '208.127.155.4', '2b8091eb460ed55b2f0434b219e63184', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Brown and Caldwell-cus-', 'I signed up for a 40 hour HAZWOPER course in Tampa through this company which was cancelled last Friday. I need to switch over my course selection to the Hybrid online course. This is very time sensitive as I must have it done by next week to work in the field. Please contact me ASAP at 7273662023 or lislei6@live.com ', '<div class=\'ca\'><div class=\'info_box\'><i>I signed up for a 40 hour HAZWOPER course in Tampa through this company which was cancelled last Friday. I need to switch over my course selection to the Hybrid online course. This is very time sensitive as I must have it done by next week to work in the field. Please contact me ASAP at 7273662023 or lislei6@live.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634053179649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053180_co>:&nbsp;</b></span>Good afternoon Ian.  I never received your email yesterday.  </div><!--end:1634053179649--><><!--begin:1634053255048--><div class=\'cv\'><span class=\'notranslate\'><b>Ian Lisle<timestamp_1634053255_cv>:&nbsp;</b></span>Yes, it sent back an error message this morning saying it couldn&#39;t be delivered to your email address for some reason.</div><!--end:1634053255048--><><!--begin:1634053255323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053256_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ian Lisle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634053255323--><><!--begin:1634053339948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053341_co>:&nbsp;</b></span>I can use this chat as your written request so I will get you rescheduled right now.  You will receive a couple emails from the system with information on how to start the online course.  </div><!--end:1634053339948--><><!--begin:1634053366801--><div class=\'cv\'><span class=\'notranslate\'><b>Ian Lisle<timestamp_1634053366_cv>:&nbsp;</b></span>Okay, perfect. Thank you so much.</div><!--end:1634053366801--><><!--begin:1634053396130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053397_co>:&nbsp;</b></span>Of course. My pleasure! Is there anything else I can assist you with today?</div><!--end:1634053396130--><><!--begin:1634053436025--><div class=\'cv\'><span class=\'notranslate\'><b>Ian Lisle<timestamp_1634053436_cv>:&nbsp;</b></span>Nope, that is all!</div><!--end:1634053436025--><><!--begin:1634053486700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053487_co>:&nbsp;</b></span>I will get that change done now.  Please let me know if you need anything else.  Keep a look out for the emails to come momentarily.  </div><!--end:1634053486700--><><!--begin:1634053516151--><div class=\'cv\'><span class=\'notranslate\'><b>Ian Lisle<timestamp_1634053516_cv>:&nbsp;</b></span>Okay will do, and thank you again</div><!--end:1634053516151--><><!--begin:1634053525132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634053526_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1634053525132--><><!--begin:1634053697432--><div class=\'cv\'><span class=\'notranslate\'><b>Ian Lisle<timestamp_1634053697_cv>:&nbsp;</b></span>I got the email and am logged in. Hace a good day!</div><!--end:1634053697432--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I signed up for a 40 hour HAZWOPER course in Tampa through this company which was cancelled last Friday. I need to switch over my course selection to the Hybrid online course. This is very time sensitive as I must have it done by next week to work in the field. Please contact me ASAP at 7273662023 or lislei6@live.com \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Ian.  I never received your email yesterday.  \r\nIan Lisle: Yes, it sent back an error message this morning saying it couldn&#39;t be delivered to your email address for some reason.\r\nTiffany: Hi, Ian Lisle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I can use this chat as your written request so I will get you rescheduled right now.  You will receive a couple emails from the system with information on how to start the online course.  \r\nIan Lisle: Okay, perfect. Thank you so much.\r\nTiffany: Of course. My pleasure! Is there anything else I can assist you with today?\r\nIan Lisle: Nope, that is all!\r\nTiffany: I will get that change done now.  Please let me know if you need anything else.  Keep a look out for the emails to come momentarily.  \r\nIan Lisle: Okay will do, and thank you again\r\nTiffany: You are most welcome!\r\nIan Lisle: I got the email and am logged in. Hace a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258696265Z7', 1634057742, 1634058293, 1, 23, 12, 6, 0, 0, 5, 0, 4128, 0, 0, 0, 0, 'Edie Scala-Hampson', 'ESCALA-HAMPSON@HGL.COM', '71.57.48.52', '24f1c41bcf04a15306f6b52be784f6d9', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-HgL-cus-Online Course-_-40 hour-cus-', 'your customer service number is not working', '<div class=\'ca\'><div class=\'info_box\'><i>your customer service number is not working</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634057742803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634057743_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edie Scala-Hampson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634057742803--><><!--begin:1634057765055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634057766_co>:&nbsp;</b></span>Yes our phones are currently down and we are working to resolve the problem. </div><!--end:1634057765055--><><!--begin:1634057903181--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634057846_cv>:&nbsp;</b></span>Your customer service number is not working.  We are trying to find a hand-on course for one of our employees in Ballston Lake, NY 12019.  Can you assist in locating a course for the remainder of her 40 hour training.  She completed the 32 hour on-line training.</div><!--end:1634057903181--><><!--begin:1634057915597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634057916_co>:&nbsp;</b></span>I will send you an email with a link to the schedule and instructions on how to register.  </div><!--end:1634057915597--><><!--begin:1634057997858--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634057941_cv>:&nbsp;</b></span><a href=\'mailto:escala-hampson@hgl.com\' target=\'_blank\' rel=\'noopener noreferrer\'>escala-hampson@hgl.com</a></div><!--end:1634057997858--><><!--begin:1634057962822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634057963_co>:&nbsp;</b></span>Just sent!</div><!--end:1634057962822--><><!--begin:1634057970837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634057971_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1634057970837--><><!--begin:1634058078418--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058021_cv>:&nbsp;</b></span>Please also send to Rebecca</div><!--end:1634058078418--><><!--begin:1634058104023--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058061_cv>:&nbsp;</b></span><a href=\'mailto:rebecca.lynch@hgl.com\' target=\'_blank\' rel=\'noopener noreferrer\'>rebecca.lynch@hgl.com</a></div><!--end:1634058104023--><><!--begin:1634058131992--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058075_cv>:&nbsp;</b></span>I have not received your email</div><!--end:1634058131992--><><!--begin:1634058208360--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058151_cv>:&nbsp;</b></span>Can you also send to <a href=\'mailto:ESHampson@comcast.net\' target=\'_blank\' rel=\'noopener noreferrer\'>ESHampson@comcast.net</a> just in case the Compliance Solutions emails are going to spam</div><!--end:1634058208360--><><!--begin:1634058246338--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058189_cv>:&nbsp;</b></span>Tiffany,  Are you still there?</div><!--end:1634058246338--><><!--begin:1634058206105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634058207_co>:&nbsp;</b></span>Yes I sent it to all the email addresses you requested. </div><!--end:1634058206105--><><!--begin:1634058313464--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058256_cv>:&nbsp;</b></span>Thank you.  I just received it at the Comcast address. Great!</div><!--end:1634058313464--><><!--begin:1634058272077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634058273_co>:&nbsp;</b></span>Is there anything else I can assist you with toay?</div><!--end:1634058272077--><><!--begin:1634058345077--><div class=\'cv\'><span class=\'notranslate\'><b>Edie Scala-Hampson<timestamp_1634058288_cv>:&nbsp;</b></span>This should do it.</div><!--end:1634058345077--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'your customer service number is not working\r\nTiffany has joined the chat.\r\nTiffany: Hi, Edie Scala-Hampson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes our phones are currently down and we are working to resolve the problem. \r\nEdie Scala-Hampson: Your customer service number is not working.  We are trying to find a hand-on course for one of our employees in Ballston Lake, NY 12019.  Can you assist in locating a course for the remainder of her 40 hour training.  She completed the 32 hour on-line training.\r\nTiffany: I will send you an email with a link to the schedule and instructions on how to register.  \r\nEdie Scala-Hampson: mailto:escala-hampson@hgl.com\r\nTiffany: Just sent!\r\nTiffany: Is there anything else I can assist you with today?\r\nEdie Scala-Hampson: Please also send to Rebecca\r\nEdie Scala-Hampson: mailto:rebecca.lynch@hgl.com\r\nEdie Scala-Hampson: I have not received your email\r\nEdie Scala-Hampson: Can you also send to mailto:ESHampson@comcast.net just in case the Compliance Solutions emails are going to spam\r\nEdie Scala-Hampson: Tiffany,  Are you still there?\r\nTiffany: Yes I sent it to all the email addresses you requested. \r\nEdie Scala-Hampson: Thank you.  I just received it at the Comcast address. Great!\r\nTiffany: Is there anything else I can assist you with toay?\r\nEdie Scala-Hampson: This should do it.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258698290BM', 1634059765, 1634060769, 2, 23, 10, 7, 0, 0, 5, 0, 2883, 0, 0, 0, 0, 'Tim Carlock', 'ticarlock@seagen.com', '4.16.2.130', '6e712bacb29703707afce1716caff550', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Arcadis-cus-', 'I need to schedule my in-person training portion of the 40 Hour HAZWOPER course.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to schedule my in-person training portion of the 40 Hour HAZWOPER course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634059767884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634059768_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tim Carlock</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634059767884--><><!--begin:1634059793738--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Carlock<timestamp_1634059793_cv>:&nbsp;</b></span>Im great thank you</div><!--end:1634059793738--><><!--begin:1634059807381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634059808_co>:&nbsp;</b></span>Have you had a chance to review the schedule? </div><!--end:1634059807381--><><!--begin:1634059977269--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Carlock<timestamp_1634059977_cv>:&nbsp;</b></span>No.  Where is the schedule?</div><!--end:1634059977269--><><!--begin:1634060015966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060017_co>:&nbsp;</b></span>I will send you an email with the link and instructions on how to register. </div><!--end:1634060015966--><><!--begin:1634060038141--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Carlock<timestamp_1634060044_cv>:&nbsp;</b></span>I have completed the onlione course work already</div><!--end:1634060038141--><><!--begin:1634060061916--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Carlock<timestamp_1634060062_cv>:&nbsp;</b></span>its just the in-person part</div><!--end:1634060061916--><><!--begin:1634060070606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060071_co>:&nbsp;</b></span>A link to the schedule and how to register for the hands-on class.  </div><!--end:1634060070606--><><!--begin:1634060083726--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Carlock<timestamp_1634060083_cv>:&nbsp;</b></span>Yes,  Thank you.</div><!--end:1634060083726--><><!--begin:1634060138343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060139_co>:&nbsp;</b></span>Is there anything else I can assist you with today?  I just sent that email.</div><!--end:1634060138343--><><!--begin:1634060766478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060767_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634060766478--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to schedule my in-person training portion of the 40 Hour HAZWOPER course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tim Carlock!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTim Carlock: Im great thank you\r\nTiffany: Have you had a chance to review the schedule? \r\nTim Carlock: No.  Where is the schedule?\r\nTiffany: I will send you an email with the link and instructions on how to register. \r\nTim Carlock: I have completed the onlione course work already\r\nTim Carlock: its just the in-person part\r\nTiffany: A link to the schedule and how to register for the hands-on class.  \r\nTim Carlock: Yes,  Thank you.\r\nTiffany: Is there anything else I can assist you with today?  I just sent that email.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258698398QR', 1634059873, 1634060219, 2, 23, 9, 4, 0, 0, 0, 0, 2678, 0, 0, 0, 0, 'Steve King', 'sking@firstcity.org', '74.87.107.194', '2998fc58d1bc9c4d939a6ce374c42775', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-City of Leavenworth-cus-', 'I see that the class my employee took says \"fulfilled,\" But I cannot access his progress or view his certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>I see that the class my employee took says \"fulfilled,\" But I cannot access his progress or view his certificate.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634059875619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634059876_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steve King</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634059875619--><><!--begin:1634059886481--><div class=\'cv\'><span class=\'notranslate\'><b>Steve King<timestamp_1634059886_cv>:&nbsp;</b></span>good</div><!--end:1634059886481--><><!--begin:1634059927270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634059928_co>:&nbsp;</b></span>What is the employees name.  Is the course online?</div><!--end:1634059927270--><><!--begin:1634059937355--><div class=\'cv\'><span class=\'notranslate\'><b>Steve King<timestamp_1634059937_cv>:&nbsp;</b></span>Clay Seber, yes</div><!--end:1634059937355--><><!--begin:1634059999688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060000_co>:&nbsp;</b></span>One moment please</div><!--end:1634059999688--><><!--begin:1634060121613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060122_co>:&nbsp;</b></span>He has completed the training on 10/04/2021.  We will send the certificate out via US Mail to the company address and information on file. We do not have the certificates in the online system to download.  </div><!--end:1634060121613--><><!--begin:1634060138402--><div class=\'cv\'><span class=\'notranslate\'><b>Steve King<timestamp_1634060138_cv>:&nbsp;</b></span>10-4 ty</div><!--end:1634060138402--><><!--begin:1634060144479--><div class=\'cv\'><span class=\'notranslate\'><b>Steve King<timestamp_1634060144_cv>:&nbsp;</b></span>have a good day</div><!--end:1634060144479--><><!--begin:1634060151368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060152_co>:&nbsp;</b></span>You as well!</div><!--end:1634060151368--><><!--begin:1634060212342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634060213_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634060212342--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I see that the class my employee took says \"fulfilled,\" But I cannot access his progress or view his certificate.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Steve King!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteve King: good\r\nTiffany: What is the employees name.  Is the course online?\r\nSteve King: Clay Seber, yes\r\nTiffany: One moment please\r\nTiffany: He has completed the training on 10/04/2021.  We will send the certificate out via US Mail to the company address and information on file. We do not have the certificates in the online system to download.  \r\nSteve King: 10-4 ty\r\nSteve King: have a good day\r\nTiffany: You as well!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258701109XZ', 1634062586, 1634063146, 2, 23, 11, 7, 0, 0, 0, 0, 2010, 0, 0, 0, 0, 'Matt', 'almquist.matthew@cleanharbors.com', '155.203.3.35', 'efbe052614c5c8faba5bf65169780b2f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Clean Harbors-cus-', 'How do I gift an OSHA 10 registration to another individual? ', '<div class=\'ca\'><div class=\'info_box\'><i>How do I gift an OSHA 10 registration to another individual? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634062588587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634062589_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634062588587--><><!--begin:1634062609925--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1634062614_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1634062609925--><><!--begin:1634062690943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634062692_co>:&nbsp;</b></span>I see you just order the course.  To assign it to another employee/student, please reply the to confirmation email you received and state: Students first and last name and email address.  The order will go onto whatever shipping address you used on the order.  </div><!--end:1634062690943--><><!--begin:1634062968202--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1634062972_cv>:&nbsp;</b></span>Will do. thank you</div><!--end:1634062968202--><><!--begin:1634062992606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634062993_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1634062992606--><><!--begin:1634063143358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634063144_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634063143358--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I gift an OSHA 10 registration to another individual? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: Great, thank you\r\nTiffany: I see you just order the course.  To assign it to another employee/student, please reply the to confirmation email you received and state: Students first and last name and email address.  The order will go onto whatever shipping address you used on the order.  \r\nMatt: Will do. thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258704223HK', 1634065699, 1634065940, 2, 23, 10, 7, 0, 0, 0, 0, 1916, 0, 0, 0, 0, 'clark scott', 'cscott@gammatech.us', '216.68.154.228', '5520776c788a0c3fe769d26fc405f228', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gamma-Tech-cus-', 'I just registered a new employee for a course but paid with my credit card.  The name on the training is listed as me, not the employee. How can I edit the name?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered a new employee for a course but paid with my credit card.  The name on the training is listed as me, not the employee. How can I edit the name?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634065702262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634065703_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>clark scott</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634065702262--><><!--begin:1634065716012--><div class=\'cv\'><span class=\'notranslate\'><b>clark scott<timestamp_1634065716_cv>:&nbsp;</b></span>Well.</div><!--end:1634065716012--><><!--begin:1634065775560--><div class=\'cv\'><span class=\'notranslate\'><b>clark scott<timestamp_1634065775_cv>:&nbsp;</b></span>Hello?</div><!--end:1634065775560--><><!--begin:1634065775677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634065776_co>:&nbsp;</b></span>I will have to edit it on this end.  What is the students name?</div><!--end:1634065775677--><><!--begin:1634065785620--><div class=\'cv\'><span class=\'notranslate\'><b>clark scott<timestamp_1634065785_cv>:&nbsp;</b></span>William Lynch</div><!--end:1634065785620--><><!--begin:1634065798513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634065799_co>:&nbsp;</b></span>IT has been corrected</div><!--end:1634065798513--><><!--begin:1634065814261--><div class=\'cv\'><span class=\'notranslate\'><b>clark scott<timestamp_1634065814_cv>:&nbsp;</b></span>Thank you.  Have a nice day.</div><!--end:1634065814261--><><!--begin:1634065832744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634065833_co>:&nbsp;</b></span>You as well!</div><!--end:1634065832744--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just registered a new employee for a course but paid with my credit card.  The name on the training is listed as me, not the employee. How can I edit the name?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, clark scott!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nclark scott: Well.\r\nclark scott: Hello?\r\nTiffany: I will have to edit it on this end.  What is the students name?\r\nclark scott: William Lynch\r\nTiffany: IT has been corrected\r\nclark scott: Thank you.  Have a nice day.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258778589TW', 1634140062, 1634140541, 2, 23, 8, 5, 0, 0, 0, 0, 4438, 0, 0, 0, 0, 'Kaitie', 'wilmskc@gmail.com', '104.129.206.190', '6563b8c6afc848ed5b0f912676114f1d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech-cus-', 'I just registered for a course, but I need an invoice and I didn\'t get any type of receipt. Could you send me some for of receipt? ', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered for a course, but I need an invoice and I didn\'t get any type of receipt. Could you send me some for of receipt? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634140064266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140065_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaitie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634140064266--><><!--begin:1634140076630--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140076_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1634140076630--><><!--begin:1634140095240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140096_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1634140095240--><><!--begin:1634140177826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140179_co>:&nbsp;</b></span>You should have received a confirmation email, confirming the order which usually works as a receipt.  As well as an email to log in and start the training.  </div><!--end:1634140177826--><><!--begin:1634140190836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140191_co>:&nbsp;</b></span>Did you receive either of the emails?</div><!--end:1634140190836--><><!--begin:1634140206389--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140212_cv>:&nbsp;</b></span>I did not get a confirmation email, but I got the email about the log in for training </div><!--end:1634140206389--><><!--begin:1634140242198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140243_co>:&nbsp;</b></span>I will send you an email with a receipt now</div><!--end:1634140242198--><><!--begin:1634140264596--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140264_cv>:&nbsp;</b></span>Thank you!</div><!--end:1634140264596--><><!--begin:1634140282796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140283_co>:&nbsp;</b></span>YOu r most welcome! I just sent it.</div><!--end:1634140282796--><><!--begin:1634140293323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140294_co>:&nbsp;</b></span>You are most welcome :)</div><!--end:1634140293323--><><!--begin:1634140307773--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140307_cv>:&nbsp;</b></span>I appreciate it. I have one more question if that&#39;s ok!</div><!--end:1634140307773--><><!--begin:1634140343869--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140343_cv>:&nbsp;</b></span>I sent an email to customer support about this. I signed up for an online course and I wanted to know if I had a timeline to take the class?</div><!--end:1634140343869--><><!--begin:1634140348645--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140348_cv>:&nbsp;</b></span>Or is it a work at my own pace?</div><!--end:1634140348645--><><!--begin:1634140388150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140389_co>:&nbsp;</b></span>At your own pace but the course does need to be completed within 90 days.</div><!--end:1634140388150--><><!--begin:1634140405262--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140405_cv>:&nbsp;</b></span>Okay, thank you so much!</div><!--end:1634140405262--><><!--begin:1634140427961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140429_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1634140427961--><><!--begin:1634140445422--><div class=\'cv\'><span class=\'notranslate\'><b>Kaitie<timestamp_1634140445_cv>:&nbsp;</b></span>That&#39;s it, I really appreciate your help!</div><!--end:1634140445422--><><!--begin:1634140460876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634140462_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634140460876--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just registered for a course, but I need an invoice and I didn\'t get any type of receipt. Could you send me some for of receipt? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaitie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaitie: I&#39;m good, how are you?\r\nTiffany: I am good thank you!\r\nTiffany: You should have received a confirmation email, confirming the order which usually works as a receipt.  As well as an email to log in and start the training.  \r\nTiffany: Did you receive either of the emails?\r\nKaitie: I did not get a confirmation email, but I got the email about the log in for training \r\nTiffany: I will send you an email with a receipt now\r\nKaitie: Thank you!\r\nTiffany: YOu r most welcome! I just sent it.\r\nTiffany: You are most welcome :)\r\nKaitie: I appreciate it. I have one more question if that&#39;s ok!\r\nKaitie: I sent an email to customer support about this. I signed up for an online course and I wanted to know if I had a timeline to take the class?\r\nKaitie: Or is it a work at my own pace?\r\nTiffany: At your own pace but the course does need to be completed within 90 days.\r\nKaitie: Okay, thank you so much!\r\nTiffany: My pleasure! Is there anything else I can assist you with?\r\nKaitie: That&#39;s it, I really appreciate your help!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2587811295R', 1634142606, 1634142861, 2, 23, 12, 6, 0, 0, 0, 0, 2804, 0, 0, 0, 0, 'Madison Jones', 'mjones@all4inc.com', '104.180.214.129', '379e26a6ffb423ee6478b87ad81efaa3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-ALL4 LLC-cus-', 'I am trying to track down my certificate / ID from the 40 HR HAZWOPER I completed in June 2016. I worked for Oasis Consulting Services at the time', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to track down my certificate / ID from the 40 HR HAZWOPER I completed in June 2016. I worked for Oasis Consulting Services at the time</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634142609835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634142610_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Madison Jones</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634142609835--><><!--begin:1634142624968--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Jones<timestamp_1634142625_cv>:&nbsp;</b></span>Doing alright, how are you?</div><!--end:1634142624968--><><!--begin:1634142638005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634142639_co>:&nbsp;</b></span>Our system is down at the moment so I can not verify that information at this time.</div><!--end:1634142638005--><><!--begin:1634142676984--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Jones<timestamp_1634142677_cv>:&nbsp;</b></span>Okay, could you search for it once your system is up and then email what you find to me?</div><!--end:1634142676984--><><!--begin:1634142679165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634142680_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1634142679165--><><!--begin:1634142722479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634142723_co>:&nbsp;</b></span>I can check once our system is back up but I am not sure when that will be as it has been down as of yesterday due to an internet issue.  </div><!--end:1634142722479--><><!--begin:1634142777689--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634142778_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1634142777689--><><!--begin:1634142857921--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Jones<timestamp_1634142858_cv>:&nbsp;</b></span>okay, no that&#39;s it. I will look into the form. thank you for your help</div><!--end:1634142857921--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to track down my certificate / ID from the 40 HR HAZWOPER I completed in June 2016. I worked for Oasis Consulting Services at the time\r\nTiffany has joined the chat.\r\nTiffany: Hi, Madison Jones!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMadison Jones: Doing alright, how are you?\r\nTiffany: Our system is down at the moment so I can not verify that information at this time.\r\nMadison Jones: Okay, could you search for it once your system is up and then email what you find to me?\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: I can check once our system is back up but I am not sure when that will be as it has been down as of yesterday due to an internet issue.  \r\nTiffany: Is there anything else I can assist you with at this time?\r\nMadison Jones: okay, no that&#39;s it. I will look into the form. thank you for your help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258783621GH', 1634145097, 1634145763, 2, 23, 10, 7, 0, 0, 4, 0, 2990, 0, 0, 0, 0, 'Doug Hulmes', 'doug.hulmes@aptim.com', '72.201.60.220', '8b5171b4962c7e0b305ba5aae9c5193f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Aptim-cus-', '8 hour OSHA Refresher registration', '<div class=\'ca\'><div class=\'info_box\'><i>8 hour OSHA Refresher registration</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634145099893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145101_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Doug Hulmes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634145099893--><><!--begin:1634145130151--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1634145130_cv>:&nbsp;</b></span>Good, I would like to register for 8 hour refresher. My company is Aptim</div><!--end:1634145130151--><><!--begin:1634145158181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145159_co>:&nbsp;</b></span>You can follow this link to register online <a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1634145158181--><><!--begin:1634145258020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145259_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634145258020--><><!--begin:1634145286332--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1634145286_cv>:&nbsp;</b></span>I believe my company has a discount, can you check on that?</div><!--end:1634145286332--><><!--begin:1634145303349--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1634145303_cv>:&nbsp;</b></span>Last year the fee was $56.</div><!--end:1634145303349--><><!--begin:1634145326990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145328_co>:&nbsp;</b></span>The codes to use is 2013004589 </div><!--end:1634145326990--><><!--begin:1634145600444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145601_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634145600444--><><!--begin:1634145635690--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1634145635_cv>:&nbsp;</b></span>I think I&#39;m set</div><!--end:1634145635690--><><!--begin:1634145663308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145664_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634145663308--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '8 hour OSHA Refresher registration\r\nTiffany has joined the chat.\r\nTiffany: Hi, Doug Hulmes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDoug Hulmes: Good, I would like to register for 8 hour refresher. My company is Aptim\r\nTiffany: You can follow this link to register online https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDoug Hulmes: I believe my company has a discount, can you check on that?\r\nDoug Hulmes: Last year the fee was $56.\r\nTiffany: The codes to use is 2013004589 \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDoug Hulmes: I think I&#39;m set\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('25878368492', 1634145161, 1634145981, 2, 23, 12, 8, 0, 0, 0, 0, 1968, 0, 0, 0, 0, 'Michael Horan', 'mhoran@chacompanies.com', '64.132.221.203', '35796de11f35c0b00336dda2b7f6ba2c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-CHA Consulting-cus-', 'Hello, \r\n\r\nI tried to call a couple times today, but the line is not connecting. My question is: will the 8-hr hands-on training for the OSHA HAZWOPER 40 hr -Hybrid class be held this Friday 10/15 in Somerset, NJ as planned? If it is not scheduled please let me know as well.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\n\r\nI tried to call a couple times today, but the line is not connecting. My question is: will the 8-hr hands-on training for the OSHA HAZWOPER 40 hr -Hybrid class be held this Friday 10/15 in Somerset, NJ as planned? If it is not scheduled please let me know as well.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634145162801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145163_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Horan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634145162801--><><!--begin:1634145190888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145192_co>:&nbsp;</b></span>I apologize as our phones are currently down.  Yes that class is confirmed.</div><!--end:1634145190888--><><!--begin:1634145229728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145230_co>:&nbsp;</b></span>Do you want to be scheduled into this class?</div><!--end:1634145229728--><><!--begin:1634145612972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145614_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634145612972--><><!--begin:1634145949324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634145950_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634145949324--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, \r\n\r\nI tried to call a couple times today, but the line is not connecting. My question is: will the 8-hr hands-on training for the OSHA HAZWOPER 40 hr -Hybrid class be held this Friday 10/15 in Somerset, NJ as planned? If it is not scheduled please let me know as well.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Horan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I apologize as our phones are currently down.  Yes that class is confirmed.\r\nTiffany: Do you want to be scheduled into this class?\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258785507Z2', 1634146981, 1634147659, 2, 23, 9, 5, 0, 0, 0, 0, 4225, 0, 0, 0, 0, 'Sharon Gomez', 'sgome1@citgo.com', '152.193.7.22', '100e59c3ac54468af32474a29d6dbf46', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Citgo-cus-', 'I was told on that my certificate was mailed out on September 27th, I still have not received it. ', '<div class=\'ca\'><div class=\'info_box\'><i>I was told on that my certificate was mailed out on September 27th, I still have not received it. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634146983634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634146984_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sharon Gomez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634146983634--><><!--begin:1634146995830--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634146997_cv>:&nbsp;</b></span>ok </div><!--end:1634146995830--><><!--begin:1634147000789--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147001_cv>:&nbsp;</b></span>can you please assist</div><!--end:1634147000789--><><!--begin:1634147009698--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147009_cv>:&nbsp;</b></span>I tried calling and phones are not working</div><!--end:1634147009698--><><!--begin:1634147054993--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147055_cv>:&nbsp;</b></span>are you there<br>&#39;</div><!--end:1634147054993--><><!--begin:1634147059435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147060_co>:&nbsp;</b></span>Certificates are sent via US Mail so sometimes it does take 10 business days or so.  Currently our Internet is out as well as our phones, so I cannot check the system to verify where the certificate was sent.  </div><!--end:1634147059435--><><!--begin:1634147084202--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147084_cv>:&nbsp;</b></span>this is for employment </div><!--end:1634147084202--><><!--begin:1634147153880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147155_co>:&nbsp;</b></span>Currently our Internet is out so our system is down, so I cannot check the system to verify where/ to whom or when  the certificate was sent.</div><!--end:1634147153880--><><!--begin:1634147187650--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147187_cv>:&nbsp;</b></span>ok so what do I do now? or can you reach me once your systems are up </div><!--end:1634147187650--><><!--begin:1634147239069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147240_co>:&nbsp;</b></span>The systems have been down since yesterday.  But I can look into it once they are back up and email you back when I have more info.  </div><!--end:1634147239069--><><!--begin:1634147360448--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147360_cv>:&nbsp;</b></span>please do this is preventing me from doing certain job duties</div><!--end:1634147360448--><><!--begin:1634147390248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147391_co>:&nbsp;</b></span>I will email you at <a href=\'mailto:sgome1@citgo.com\' target=\'_blank\' rel=\'noopener noreferrer\'>sgome1@citgo.com</a> once I have more information. </div><!--end:1634147390248--><><!--begin:1634147406953--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147407_cv>:&nbsp;</b></span>thank you </div><!--end:1634147406953--><><!--begin:1634147428772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147429_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1634147428772--><><!--begin:1634147446666--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Gomez<timestamp_1634147446_cv>:&nbsp;</b></span>no</div><!--end:1634147446666--><><!--begin:1634147484724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147485_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634147484724--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was told on that my certificate was mailed out on September 27th, I still have not received it. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sharon Gomez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSharon Gomez: ok \r\nSharon Gomez: can you please assist\r\nSharon Gomez: I tried calling and phones are not working\r\nSharon Gomez: are you there&#39;\r\nTiffany: Certificates are sent via US Mail so sometimes it does take 10 business days or so.  Currently our Internet is out as well as our phones, so I cannot check the system to verify where the certificate was sent.  \r\nSharon Gomez: this is for employment \r\nTiffany: Currently our Internet is out so our system is down, so I cannot check the system to verify where/ to whom or when  the certificate was sent.\r\nSharon Gomez: ok so what do I do now? or can you reach me once your systems are up \r\nTiffany: The systems have been down since yesterday.  But I can look into it once they are back up and email you back when I have more info.  \r\nSharon Gomez: please do this is preventing me from doing certain job duties\r\nTiffany: I will email you at mailto:sgome1@citgo.com once I have more information. \r\nSharon Gomez: thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nSharon Gomez: no\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2587857134E', 1634147187, 1634148070, 2, 23, 8, 5, 0, 0, 5, 0, 3195, 0, 0, 0, 0, 'Madison Smith', 'madison.smith@arcadis.com', '104.177.93.184', '7e80f46d29449c73c713158550d3f7ab', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis U.S., Inc.-cus-', 'I am registered for the 8hr in-person HAZWOPER Training this Friday, October 15th, in Atlanta, GA. I have not received confirmation for the training. Please let me know if this training course is confirmed. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am registered for the 8hr in-person HAZWOPER Training this Friday, October 15th, in Atlanta, GA. I have not received confirmation for the training. Please let me know if this training course is confirmed. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634147189163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147190_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Madison Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634147189163--><><!--begin:1634147205605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147206_co>:&nbsp;</b></span>One moment please so I can confirm you are registered</div><!--end:1634147205605--><><!--begin:1634147223677--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634147223_cv>:&nbsp;</b></span>I completed the 40hr online portion already, and I have the certificate for the 8hr in-person component. </div><!--end:1634147223677--><><!--begin:1634147406057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147407_co>:&nbsp;</b></span>I do not show you were registered in that class.  Did you call or email our office to registered?</div><!--end:1634147406057--><><!--begin:1634147480195--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634147480_cv>:&nbsp;</b></span>I called</div><!--end:1634147480195--><><!--begin:1634147492340--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634147492_cv>:&nbsp;</b></span>Is it too late to register?</div><!--end:1634147492340--><><!--begin:1634147511415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147512_co>:&nbsp;</b></span>One moment please while I verify class seating</div><!--end:1634147511415--><><!--begin:1634147651110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147652_co>:&nbsp;</b></span>There is room.  I will get you registered now and send you out the class confirmation and details.  </div><!--end:1634147651110--><><!--begin:1634147670274--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634147670_cv>:&nbsp;</b></span>Ok great, thank you!</div><!--end:1634147670274--><><!--begin:1634147746196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147747_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1634147746196--><><!--begin:1634147872429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634147873_co>:&nbsp;</b></span>The email has been sent </div><!--end:1634147872429--><><!--begin:1634148040235--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634148040_cv>:&nbsp;</b></span>Looks good, thank you</div><!--end:1634148040235--><><!--begin:1634148058662--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1634148070_cv>:&nbsp;</b></span>That&#39;s all! Have a good day!</div><!--end:1634148058662--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am registered for the 8hr in-person HAZWOPER Training this Friday, October 15th, in Atlanta, GA. I have not received confirmation for the training. Please let me know if this training course is confirmed. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Madison Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please so I can confirm you are registered\r\nMadison Smith: I completed the 40hr online portion already, and I have the certificate for the 8hr in-person component. \r\nTiffany: I do not show you were registered in that class.  Did you call or email our office to registered?\r\nMadison Smith: I called\r\nMadison Smith: Is it too late to register?\r\nTiffany: One moment please while I verify class seating\r\nTiffany: There is room.  I will get you registered now and send you out the class confirmation and details.  \r\nMadison Smith: Ok great, thank you!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nTiffany: The email has been sent \r\nMadison Smith: Looks good, thank you\r\nMadison Smith: That&#39;s all! Have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258790307GE', 1634151781, 1634152704, 2, 23, 8, 4, 0, 0, 5, 0, 4198, 204, 0, 0, 0, 'crizmon', 'crizmon@hlworegon.com', '216.228.184.217', 'a270c0cd43f83370eb021806d9cadd20', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Hudspeth Land+Water-cus-', 'Hi. I have a question regarding the confirmation sent to Emily Wells- Class ID: 101521-POR-8 HAZ, Start Date:10/15/2021. She was signed up for the 40 hour Hazwoper online and the 8 hour in person class which says \"annual refresher\". When it was printed out the course name was flagged in the office and I was asked to reconfirm that it was the correct class that was needed for her initial certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. I have a question regarding the confirmation sent to Emily Wells- Class ID: 101521-POR-8 HAZ, Start Date:10/15/2021. She was signed up for the 40 hour Hazwoper online and the 8 hour in person class which says \"annual refresher\". When it was printed out the course name was flagged in the office and I was asked to reconfirm that it was the correct class that was needed for her initial certificate.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634151783884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634151785_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>crizmon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634151783884--><><!--begin:1634151805359--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634151804_cv>:&nbsp;</b></span>Good, thanks. You?</div><!--end:1634151805359--><><!--begin:1634151817199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634151818_co>:&nbsp;</b></span>Good thank you! One moment please while I look her up</div><!--end:1634151817199--><><!--begin:1634152052324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152053_co>:&nbsp;</b></span>She should have called our office or emailed in to registered for the Dressout portion of the online training course.  The 8-Hour refresher is the wrong course code but it is the held at the same time as our dressout students. </div><!--end:1634152052324--><><!--begin:1634152141078--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634152140_cv>:&nbsp;</b></span>Was she sent and email? </div><!--end:1634152141078--><><!--begin:1634152154099--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634152153_cv>:&nbsp;</b></span>an email, sorry</div><!--end:1634152154099--><><!--begin:1634152250861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152252_co>:&nbsp;</b></span>I do not know. An email on how to register or the confirmation for the class?</div><!--end:1634152250861--><><!--begin:1634152279501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152280_co>:&nbsp;</b></span>The registration information is in the online course content I believe.</div><!--end:1634152279501--><><!--begin:1634152376511--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634152375_cv>:&nbsp;</b></span>Can you change the course code to the correct code so she can still take the same class and get the correct credit for it?</div><!--end:1634152376511--><><!--begin:1634152399566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152402_co>:&nbsp;</b></span>Yes.  I have made the change on our end and resent the class confirmation email</div><!--end:1634152399566--><><!--begin:1634152555809--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634152554_cv>:&nbsp;</b></span>I signed her up online for the class and forwarded her the information so I haven&#39;t seen anything since the printout I was given yesterday. I spoke to someone and did a couple chats asking questions so I thought I got the right class, but I was wrong. Thank you for making the changes. Does she still need to call into your office to register? Your phone lines have been down for a while.</div><!--end:1634152555809--><><!--begin:1634152626331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152627_co>:&nbsp;</b></span>No she is all set.  Yes our phones/internet went out yesterday and have not been restored yet.  I apologize for the inconvenience.  </div><!--end:1634152626331--><><!--begin:1634152682802--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1634152681_cv>:&nbsp;</b></span>Thank you! I appreciate your assistance!! Have a great day!</div><!--end:1634152682802--><><!--begin:1634152693519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634152694_co>:&nbsp;</b></span>My pleasure! You as well!</div><!--end:1634152693519--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi. I have a question regarding the confirmation sent to Emily Wells- Class ID: 101521-POR-8 HAZ, Start Date:10/15/2021. She was signed up for the 40 hour Hazwoper online and the 8 hour in person class which says \"annual refresher\". When it was printed out the course name was flagged in the office and I was asked to reconfirm that it was the correct class that was needed for her initial certificate.\r\nTiffany has joined the chat.\r\nTiffany: Hi, crizmon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ncrizmon: Good, thanks. You?\r\nTiffany: Good thank you! One moment please while I look her up\r\nTiffany: She should have called our office or emailed in to registered for the Dressout portion of the online training course.  The 8-Hour refresher is the wrong course code but it is the held at the same time as our dressout students. \r\ncrizmon: Was she sent and email? \r\ncrizmon: an email, sorry\r\nTiffany: I do not know. An email on how to register or the confirmation for the class?\r\nTiffany: The registration information is in the online course content I believe.\r\ncrizmon: Can you change the course code to the correct code so she can still take the same class and get the correct credit for it?\r\nTiffany: Yes.  I have made the change on our end and resent the class confirmation email\r\ncrizmon: I signed her up online for the class and forwarded her the information so I haven&#39;t seen anything since the printout I was given yesterday. I spoke to someone and did a couple chats asking questions so I thought I got the right class, but I was wrong. Thank you for making the changes. Does she still need to call into your office to register? Your phone lines have been down for a while.\r\nTiffany: No she is all set.  Yes our phones/internet went out yesterday and have not been restored yet.  I apologize for the inconvenience.  \r\ncrizmon: Thank you! I appreciate your assistance!! Have a great day!\r\nTiffany: My pleasure! You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258793990M4', 1634155466, 1634156029, 2, 23, 10, 6, 0, 0, 5, 0, 4192, 0, 0, 0, 0, 'Sarah Smaltz', 'sarah.smaltz@arcadis.com', '174.245.16.124', 'abd30529a68d7cf61e0ae4d4845a6c7b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'I have staff signed up for a 8 hour class to fulfill their 40 hour hybrid class requirement. They are signed up for a class in Lansing, MI on 10/15.  Compliance Solutions was supposed to call by Wednesday morning to let us know if the class is still on or has been cancelled (previous class in Detroit MI on 10/1 was cancelled).  We have not heard and I have not been able to get through to your number.  Can you please confirm if this class is still on? ', '<div class=\'ca\'><div class=\'info_box\'><i>I have staff signed up for a 8 hour class to fulfill their 40 hour hybrid class requirement. They are signed up for a class in Lansing, MI on 10/15.  Compliance Solutions was supposed to call by Wednesday morning to let us know if the class is still on or has been cancelled (previous class in Detroit MI on 10/1 was cancelled).  We have not heard and I have not been able to get through to your number.  Can you please confirm if this class is still on? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634155467002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155468_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Smaltz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634155467002--><><!--begin:1634155480956--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155481_cv>:&nbsp;</b></span>Doing well - you?</div><!--end:1634155480956--><><!--begin:1634155540651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155541_co>:&nbsp;</b></span>I am good thank you.  I apologize as our phones and internet has been out since yesterday.  </div><!--end:1634155540651--><><!--begin:1634155563591--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155563_cv>:&nbsp;</b></span>I figured that was the case! That sounds like a lot of fun :)</div><!--end:1634155563591--><><!--begin:1634155570597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155571_co>:&nbsp;</b></span>Do you have students names I can confirm if they are registered as that class is confirmed and we did send the class confirmation emails out yesterday.  </div><!--end:1634155570597--><><!--begin:1634155580081--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155580_cv>:&nbsp;</b></span>Scott Beckner</div><!--end:1634155580081--><><!--begin:1634155626030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155627_co>:&nbsp;</b></span>Looks like he was not rescheduled.  I will get him switched into Lansing for Friday now and send the confirmation email out.</div><!--end:1634155626030--><><!--begin:1634155663435--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155663_cv>:&nbsp;</b></span>thank you!</div><!--end:1634155663435--><><!--begin:1634155685384--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155686_co>:&nbsp;</b></span>I cc:ed you as well.  :)</div><!--end:1634155685384--><><!--begin:1634155697330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155698_co>:&nbsp;</b></span>Good thing I work remotely :)</div><!--end:1634155697330--><><!--begin:1634155756938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155758_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634155756938--><><!--begin:1634155779918--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155780_cv>:&nbsp;</b></span>Yes, Thank you! </div><!--end:1634155779918--><><!--begin:1634155789878--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155790_cv>:&nbsp;</b></span>No I&#39;m all set.  Thank you for your assistance.  </div><!--end:1634155789878--><><!--begin:1634155804587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634155817_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634155804587--><><!--begin:1634155840479--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Smaltz<timestamp_1634155840_cv>:&nbsp;</b></span>you too</div><!--end:1634155840479--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have staff signed up for a 8 hour class to fulfill their 40 hour hybrid class requirement. They are signed up for a class in Lansing, MI on 10/15.  Compliance Solutions was supposed to call by Wednesday morning to let us know if the class is still on or has been cancelled (previous class in Detroit MI on 10/1 was cancelled).  We have not heard and I have not been able to get through to your number.  Can you please confirm if this class is still on? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Smaltz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Smaltz: Doing well - you?\r\nTiffany: I am good thank you.  I apologize as our phones and internet has been out since yesterday.  \r\nSarah Smaltz: I figured that was the case! That sounds like a lot of fun :)\r\nTiffany: Do you have students names I can confirm if they are registered as that class is confirmed and we did send the class confirmation emails out yesterday.  \r\nSarah Smaltz: Scott Beckner\r\nTiffany: Looks like he was not rescheduled.  I will get him switched into Lansing for Friday now and send the confirmation email out.\r\nSarah Smaltz: thank you!\r\nTiffany: I cc:ed you as well.  :)\r\nTiffany: Good thing I work remotely :)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSarah Smaltz: Yes, Thank you! \r\nSarah Smaltz: No I&#39;m all set.  Thank you for your assistance.  \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nSarah Smaltz: you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258855958JR', 1634217432, 1634217993, 2, 23, 8, 3, 0, 0, 0, 0, 3295, 0, 0, 0, 0, 'Haley', 'hbeste@harcros.com', '108.219.188.174', '79c81eba456aa24faa8dff599dd249f9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Harcros-cus-', 'For the St. Louis 24 hour hazwoper training where is that located? ', '<div class=\'ca\'><div class=\'info_box\'><i>For the St. Louis 24 hour hazwoper training where is that located? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634217436649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217436_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Haley</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634217436649--><><!--begin:1634217458938--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1634217459_cv>:&nbsp;</b></span>Hi Tiffany. I am well. How are you? For the St. Louis 24 hazwoper class where is the training located? </div><!--end:1634217458938--><><!--begin:1634217535910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217535_co>:&nbsp;</b></span>I am good thank you! </div><!--end:1634217535910--><><!--begin:1634217578752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217578_co>:&nbsp;</b></span>Currently we are scheduled to hold class at the Days Inn & Suites, 1970 Craig Rd. St. Louis, MO 63146</div><!--end:1634217578752--><><!--begin:1634217605267--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1634217605_cv>:&nbsp;</b></span>Thank you. So when we register for that class it will take place their for the 3 days? </div><!--end:1634217605267--><><!--begin:1634217668817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217668_co>:&nbsp;</b></span>Yes unless something changes and we have to find a different location which is rare but does happen.  </div><!--end:1634217668817--><><!--begin:1634217693865--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1634217694_cv>:&nbsp;</b></span>okay, thank you so much and then where does the KC training take place? </div><!--end:1634217693865--><><!--begin:1634217763381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217763_co>:&nbsp;</b></span>Holiday Inn Express & Suites Grandview, 12801 S. U.S. 71 Highway Grandview, MO 64030</div><!--end:1634217763381--><><!--begin:1634217775044--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1634217775_cv>:&nbsp;</b></span>excellent thank you so much</div><!--end:1634217775044--><><!--begin:1634217806420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217806_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1634217806420--><><!--begin:1634217831527--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1634217832_cv>:&nbsp;</b></span>not at this moment. Thanks and have a great day! </div><!--end:1634217831527--><><!--begin:1634217850691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634217850_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634217850691--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'For the St. Louis 24 hour hazwoper training where is that located? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Haley!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHaley: Hi Tiffany. I am well. How are you? For the St. Louis 24 hazwoper class where is the training located? \r\nTiffany: I am good thank you! \r\nTiffany: Currently we are scheduled to hold class at the Days Inn & Suites, 1970 Craig Rd. St. Louis, MO 63146\r\nHaley: Thank you. So when we register for that class it will take place their for the 3 days? \r\nTiffany: Yes unless something changes and we have to find a different location which is rare but does happen.  \r\nHaley: okay, thank you so much and then where does the KC training take place? \r\nTiffany: Holiday Inn Express & Suites Grandview, 12801 S. U.S. 71 Highway Grandview, MO 64030\r\nHaley: excellent thank you so much\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nHaley: not at this moment. Thanks and have a great day! \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258866202RB', 1634227691, 1634227908, 2, 23, 24, 4, 0, 0, 5, 0, 2201, 0, 0, 0, 0, 'Eric Patton', 'epatton@harcros.com', '208.188.194.249', 'f8743217fe49671dbf4c46e512f73c80', 'Select Area of Inquiry:-_-Other-cus-Company-_-Harcros-cus-', 'Does the 24hr online course topics meet the training requirements for 1910.120(q) or just (e)?', '<div class=\'ca\'><div class=\'info_box\'><i>Does the 24hr online course topics meet the training requirements for 1910.120(q) or just (e)?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634227694594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634227694_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Patton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634227694594--><><!--begin:1634227712141--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Patton<timestamp_1634227712_cv>:&nbsp;</b></span>good - thanks</div><!--end:1634227712141--><><!--begin:1634227758275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634227758_co>:&nbsp;</b></span>per 29 CFR 1910.120(e) & Title 8CCR 5192(e)(3)(A)</div><!--end:1634227758275--><><!--begin:1634227798499--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Patton<timestamp_1634227799_cv>:&nbsp;</b></span>okay.  so no course offering for 120(q)?</div><!--end:1634227798499--><><!--begin:1634227839348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634227839_co>:&nbsp;</b></span>Not online</div><!--end:1634227839348--><><!--begin:1634227865588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634227865_co>:&nbsp;</b></span>Emergency Response Technician Initial Training -as per 29 CFR 1910.120(q)</div><!--end:1634227865588--><><!--begin:1634227865739--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Patton<timestamp_1634227866_cv>:&nbsp;</b></span>got it - thank you</div><!--end:1634227865739--><><!--begin:1634227875476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634227875_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634227875476--><><!--begin:1634227904624--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Patton<timestamp_1634227905_cv>:&nbsp;</b></span>that is what I needed to know.  Thanks</div><!--end:1634227904624--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Does the 24hr online course topics meet the training requirements for 1910.120(q) or just (e)?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Patton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Patton: good - thanks\r\nTiffany: per 29 CFR 1910.120(e) & Title 8CCR 5192(e)(3)(A)\r\nEric Patton: okay.  so no course offering for 120(q)?\r\nTiffany: Not online\r\nTiffany: Emergency Response Technician Initial Training -as per 29 CFR 1910.120(q)\r\nEric Patton: got it - thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nEric Patton: that is what I needed to know.  Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('258873240YW', 1634234722, 1634235601, 1, 23, 13, 9, 0, 0, 5, 0, 5077, 0, 0, 0, 0, 'Tyson Weiler', 'tyson.weiler@fhr.com', '146.209.159.31', '9f64f4eae8a98d43223e03e125962c93', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Flint Hills Resources-cus-Online Course-_-hazwapor-cus-', 'the course is stuck on 1 page and wont let me advance in the lesson', '<div class=\'ca\'><div class=\'info_box\'><i>the course is stuck on 1 page and wont let me advance in the lesson</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634234727270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634234727_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tyson Weiler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634234727270--><><!--begin:1634234743996--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634234744_cv>:&nbsp;</b></span>good and urself</div><!--end:1634234743996--><><!--begin:1634234751901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634234751_co>:&nbsp;</b></span>Good thank you.</div><!--end:1634234751901--><><!--begin:1634234757621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634234757_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1634234757621--><><!--begin:1634234768021--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634234768_cv>:&nbsp;</b></span>yup</div><!--end:1634234768021--><><!--begin:1634234800350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634234800_co>:&nbsp;</b></span>I see you are on Fire Protection Requirements Part 1</div><!--end:1634234800350--><><!--begin:1634234816084--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634234816_cv>:&nbsp;</b></span>yes</div><!--end:1634234816084--><><!--begin:1634234917684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634234917_co>:&nbsp;</b></span>Which browser are you using while training?</div><!--end:1634234917684--><><!--begin:1634234996125--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634234996_cv>:&nbsp;</b></span>umm whatever they sent my link to in the email i recieced</div><!--end:1634234996125--><><!--begin:1634235036683--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235036_cv>:&nbsp;</b></span>outlook is the email </div><!--end:1634235036683--><><!--begin:1634235123517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235123_co>:&nbsp;</b></span>Looks like you are using Microsoft Edge which is good.  But I do see your training sessions have timed out a couple times due to inactivity longer then 10 minutes which can cause training errors </div><!--end:1634235123517--><><!--begin:1634235167410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235167_co>:&nbsp;</b></span>Please exit the module and log out using the proper links and I will reset the module lesson</div><!--end:1634235167410--><><!--begin:1634235180638--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235180_cv>:&nbsp;</b></span>sounds good</div><!--end:1634235180638--><><!--begin:1634235210613--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235210_cv>:&nbsp;</b></span>alright im logged out</div><!--end:1634235210613--><><!--begin:1634235306573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235306_co>:&nbsp;</b></span>You can log back in and either start the module over or proceed to the next module but you may need information from the first module to pass the quiz at the end.</div><!--end:1634235306573--><><!--begin:1634235373441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235373_co>:&nbsp;</b></span>I also sent you an email with reasons these errors can occur.  </div><!--end:1634235373441--><><!--begin:1634235384319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235384_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1634235384319--><><!--begin:1634235434979--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235435_cv>:&nbsp;</b></span>cant u just say i passed this class so i can stop staring at the screen<span class=\'emoji_chat\'>&#128512;</span></div><!--end:1634235434979--><><!--begin:1634235503154--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235503_cv>:&nbsp;</b></span>jk ill keep working thanks </div><!--end:1634235503154--><><!--begin:1634235543309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235543_co>:&nbsp;</b></span>If only :) but then you may not be safe doing your job and we wouldn&#39;t want that.  We want you going home safe every night or day depending on your shift :)</div><!--end:1634235543309--><><!--begin:1634235558824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634235558_co>:&nbsp;</b></span>Have a wonderful day! Good luck with training!</div><!--end:1634235558824--><><!--begin:1634235581907--><div class=\'cv\'><span class=\'notranslate\'><b>Tyson Weiler<timestamp_1634235582_cv>:&nbsp;</b></span>lol i no and thanks again have a good day tiffany</div><!--end:1634235581907--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'the course is stuck on 1 page and wont let me advance in the lesson\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tyson Weiler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTyson Weiler: good and urself\r\nTiffany: Good thank you.\r\nTiffany: One moment while I look you up\r\nTyson Weiler: yup\r\nTiffany: I see you are on Fire Protection Requirements Part 1\r\nTyson Weiler: yes\r\nTiffany: Which browser are you using while training?\r\nTyson Weiler: umm whatever they sent my link to in the email i recieced\r\nTyson Weiler: outlook is the email \r\nTiffany: Looks like you are using Microsoft Edge which is good.  But I do see your training sessions have timed out a couple times due to inactivity longer then 10 minutes which can cause training errors \r\nTiffany: Please exit the module and log out using the proper links and I will reset the module lesson\r\nTyson Weiler: sounds good\r\nTyson Weiler: alright im logged out\r\nTiffany: You can log back in and either start the module over or proceed to the next module but you may need information from the first module to pass the quiz at the end.\r\nTiffany: I also sent you an email with reasons these errors can occur.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTyson Weiler: cant u just say i passed this class so i can stop staring at the screen&#128512;\r\nTyson Weiler: jk ill keep working thanks \r\nTiffany: If only :) but then you may not be safe doing your job and we wouldn&#39;t want that.  We want you going home safe every night or day depending on your shift :)\r\nTiffany: Have a wonderful day! Good luck with training!\r\nTyson Weiler: lol i no and thanks again have a good day tiffany\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258881887A2', 1634243378, 1634244834, 2, 23, 24, 5, 0, 0, 0, 0, 2012, 0, 0, 0, 0, 'terri', 'terri.wyels@erm.com', '108.245.208.6', '547ea569201f1c28d3ba806b06809f59', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-erm-cus-', 'If i have an employee sign up for the hybrid 40 hour class how soon can he do the 8 hour in person?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>If i have an employee sign up for the hybrid 40 hour class how soon can he do the 8 hour in person?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634243381076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634243381_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>terri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634243381076--><><!--begin:1634243391287--><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1634243391_cv>:&nbsp;</b></span>Hi</div><!--end:1634243391287--><><!--begin:1634243440338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634243440_co>:&nbsp;</b></span>Once the person completes the online portion he or she can be registered for the hands-on portion.</div><!--end:1634243440338--><><!--begin:1634243462398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634243462_co>:&nbsp;</b></span>The hands-on portion is held at the same time as our 8-Hour HAZWOPER Refresher seminar classes</div><!--end:1634243462398--><><!--begin:1634244592837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634244592_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1634244592837--><><!--begin:1634244834022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634244833_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634244834022--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If i have an employee sign up for the hybrid 40 hour class how soon can he do the 8 hour in person?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, terri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nterri: Hi\r\nTiffany: Once the person completes the online portion he or she can be registered for the hands-on portion.\r\nTiffany: The hands-on portion is held at the same time as our 8-Hour HAZWOPER Refresher seminar classes\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('258883509VM', 1634244991, 1634245111, 2, 19, 16, 15, 0, 0, 0, 1, 852, 0, 0, 0, 0, 'terri', 'terri.wyels@erm.com', '108.245.208.6', '547ea569201f1c28d3ba806b06809f59', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-erm-cus-', 'how soon can an employee take the hands on training if they sign up for a 40 hour hazwoper hybrid class?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>how soon can an employee take the hands on training if they sign up for a 40 hour hazwoper hybrid class?\r\n</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1634245054234--><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1634245054_cv>:&nbsp;</b></span>sorry about that.  my computer froze</div><!--end:1634245054234--><><!--begin:1634245102567--><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1634245103_cv>:&nbsp;</b></span>nevermind i see your response.  thanks</div><!--end:1634245102567--><><!--begin:1634245108462--><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1634245108_cv>:&nbsp;</b></span>thanks very much</div><!--end:1634245108462--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'how soon can an employee take the hands on training if they sign up for a 40 hour hazwoper hybrid class?\r\n\r\nTracy has joined the chat.\r\nterri: sorry about that.  my computer froze\r\nterri: nevermind i see your response.  thanks\r\nterri: thanks very much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('259222987N7', 1634584459, 1634584816, 2, 23, 6, 4, 0, 0, 0, 0, 3278, 0, 0, 0, 0, 'Tim Sattler', 'tsattler@uwsp.edu', '143.236.89.87', 'eeed428a1e44fd7edfd8abe88f57d4c3', 'Select Area of Inquiry:-_-Other-cus-Company-_-University of Wisconsin-Stevens Point-cus-', 'I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634584463116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584463_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tim Sattler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634584463116--><><!--begin:1634584474377--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584474_cv>:&nbsp;</b></span>Not to bad, yourself?</div><!--end:1634584474377--><><!--begin:1634584490719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584490_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1634584490719--><><!--begin:1634584518579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584518_co>:&nbsp;</b></span>Specifically what are your job duties?</div><!--end:1634584518579--><><!--begin:1634584613077--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584612_cv>:&nbsp;</b></span>I am the stockroom manager, so i help catalogue new chemicals when they come in, collect waste from labs or classrooms and put in a room for EHS to collect, also help with cleanup or if anyone has questions about what they should do with certain chemicals they have. </div><!--end:1634584613077--><><!--begin:1634584669975--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584669_cv>:&nbsp;</b></span>In the CNR we house some biology classses/labs, fisheries/waters, soils, wildlife, forestry, and waste management disciplines, labs, and classes</div><!--end:1634584669975--><><!--begin:1634584704899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584704_co>:&nbsp;</b></span>I would say the 40-Hour HAZWOPER and DOT HAZMAT would be good for you, possible the RCRA training</div><!--end:1634584704899--><><!--begin:1634584746326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584746_co>:&nbsp;</b></span>I can transfer you to Tracy and she may be able to be a bit more specific on your needs.  </div><!--end:1634584746326--><><!--begin:1634584769336--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584769_cv>:&nbsp;</b></span>That would be great, thank you very much for your help.</div><!--end:1634584769336--><><!--begin:1634584786459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584786_co>:&nbsp;</b></span>Let me see if she is available.  </div><!--end:1634584786459--><><div class=\'ca\'>Transferring chat to <top><b>Tracy</b>  (Registration & Customer Service)</top><!--opid:19--><!--mapp:0--><!--name:Tracy--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:2--><!--department:Registration & Customer Service-->.</div><><x-nod><restart_router><div class=\'cl\'>Operator was not available to accept the chat transfer.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tim Sattler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTim Sattler: Not to bad, yourself?\r\nTiffany: I am good thank you!\r\nTiffany: Specifically what are your job duties?\r\nTim Sattler: I am the stockroom manager, so i help catalogue new chemicals when they come in, collect waste from labs or classrooms and put in a room for EHS to collect, also help with cleanup or if anyone has questions about what they should do with certain chemicals they have. \r\nTim Sattler: In the CNR we house some biology classses/labs, fisheries/waters, soils, wildlife, forestry, and waste management disciplines, labs, and classes\r\nTiffany: I would say the 40-Hour HAZWOPER and DOT HAZMAT would be good for you, possible the RCRA training\r\nTiffany: I can transfer you to Tracy and she may be able to be a bit more specific on your needs.  \r\nTim Sattler: That would be great, thank you very much for your help.\r\nTiffany: Let me see if she is available.  \r\nTransferring chat to Tracy  (Registration & Customer Service).\r\nOperator was not available to accept the chat transfer.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2593038895V', 1634665377, 1634665832, 2, 23, 22, 3, 0, 0, 0, 0, 3566, 0, 0, 0, 0, 'Sommer Guy', 'sommer.guy@arcadis.com', '68.43.175.141', 'ce639c9f932422b04c1925656090be83', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634665381659--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665381_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sommer Guy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634665381659--><><!--begin:1634665396954--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665397_cv>:&nbsp;</b></span>Good. How are you</div><!--end:1634665396954--><><!--begin:1634665433663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665433_co>:&nbsp;</b></span>Good thank you!</div><!--end:1634665433663--><><!--begin:1634665453902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665453_co>:&nbsp;</b></span>Let me check on seating and make sure there is room to add another student</div><!--end:1634665453902--><><!--begin:1634665522681--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665522_cv>:&nbsp;</b></span>Ok thanks. Can you see if there&#39;s two seats? I have a colleague that wanted to join as well</div><!--end:1634665522681--><><!--begin:1634665566146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665566_co>:&nbsp;</b></span>What is your colleague name I also have to check that the online class is completed</div><!--end:1634665566146--><><!--begin:1634665591476--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665591_cv>:&nbsp;</b></span>We both have not completed the online class but will have it completed by Thusday</div><!--end:1634665591476--><><!--begin:1634665618887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665618_co>:&nbsp;</b></span>I cannot register you for the hands-on class until you have completed the online portion unfortunately.  </div><!--end:1634665618887--><><!--begin:1634665619352--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665619_cv>:&nbsp;</b></span>I was still hoping we could reserve a seat even though its not done yet</div><!--end:1634665619352--><><!--begin:1634665638486--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665638_cv>:&nbsp;</b></span>Okay. is the class pretty full/</div><!--end:1634665638486--><><!--begin:1634665693583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665693_co>:&nbsp;</b></span>We still have 5 spots left so I do not think there will be an issue if we get you two registered before noon on Thursday</div><!--end:1634665693583--><><!--begin:1634665717684--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665717_cv>:&nbsp;</b></span>Ok thank you.</div><!--end:1634665717684--><><!--begin:1634665729257--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665729_cv>:&nbsp;</b></span>Have a good day</div><!--end:1634665729257--><><!--begin:1634665758210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665758_co>:&nbsp;</b></span>You as well!</div><!--end:1634665758210--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sommer Guy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSommer Guy: Good. How are you\r\nTiffany: Good thank you!\r\nTiffany: Let me check on seating and make sure there is room to add another student\r\nSommer Guy: Ok thanks. Can you see if there&#39;s two seats? I have a colleague that wanted to join as well\r\nTiffany: What is your colleague name I also have to check that the online class is completed\r\nSommer Guy: We both have not completed the online class but will have it completed by Thusday\r\nTiffany: I cannot register you for the hands-on class until you have completed the online portion unfortunately.  \r\nSommer Guy: I was still hoping we could reserve a seat even though its not done yet\r\nSommer Guy: Okay. is the class pretty full/\r\nTiffany: We still have 5 spots left so I do not think there will be an issue if we get you two registered before noon on Thursday\r\nSommer Guy: Ok thank you.\r\nSommer Guy: Have a good day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2594724425V', 1634833937, 1634834250, 2, 23, 28, 8, 0, 0, 5, 0, 2356, 0, 0, 0, 0, 'Nancy', 'nancym@berkeley.edu', '172.117.180.186', '47cf22e819fb93699ae8f2f2f2c22088', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634833940378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634833940_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nancy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634833940378--><><!--begin:1634833961235--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634833959_cv>:&nbsp;</b></span>I&#39;m doing well, how about you??</div><!--end:1634833961235--><><!--begin:1634833970954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634833970_co>:&nbsp;</b></span>I am good thank you! I will send you an email with a link to the schedule and information</div><!--end:1634833970954--><><!--begin:1634834011889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834011_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1634834011889--><><!--begin:1634834152477--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834150_cv>:&nbsp;</b></span>Thank you so much. So would I technically be in the same class as those in the 8hr refresher, just learning something different? </div><!--end:1634834152477--><><!--begin:1634834172408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834172_co>:&nbsp;</b></span>Yes</div><!--end:1634834172408--><><!--begin:1634834219696--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834218_cv>:&nbsp;</b></span>Ahhh that makes sense. That is all for me. Thank you so much! </div><!--end:1634834219696--><><!--begin:1634834228585--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834226_cv>:&nbsp;</b></span>Have a great day! </div><!--end:1634834228585--><><!--begin:1634834234218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834234_co>:&nbsp;</b></span>My pleasure! You as well!</div><!--end:1634834234218--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Nancy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNancy: I&#39;m doing well, how about you??\r\nTiffany: I am good thank you! I will send you an email with a link to the schedule and information\r\nTiffany: The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nNancy: Thank you so much. So would I technically be in the same class as those in the 8hr refresher, just learning something different? \r\nTiffany: Yes\r\nNancy: Ahhh that makes sense. That is all for me. Thank you so much! \r\nNancy: Have a great day! \r\nTiffany: My pleasure! You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259558124VE', 1634919612, 1634919956, 2, 23, 23, 2, 0, 0, 5, 0, 3363, 0, 0, 0, 0, 'Jason Nykorczuk', 'jnyk73@gmail.com', '72.66.90.171', '64d91937c80bed5c2028d3519bd5a722', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Booz Allen Hamilton-cus-', 'I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.', '<div class=\'ca\'><div class=\'info_box\'><i>I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634919615132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919615_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason Nykorczuk</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634919615132--><><!--begin:1634919767868--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919658_cv>:&nbsp;</b></span>I am doing well Tiffany, thank you for asking. Apologies if this is not the right topic for this chat, I selected as best as I could</div><!--end:1634919767868--><><!--begin:1634919767193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919767_co>:&nbsp;</b></span>We are currently switching systems right now and your certificate was printed from the old system which is locked for editing at the moment.  We hope to go back in next week and fix anything needed at that time.  Once I have it corrected I will reissue your cert via PDF and another hard copy as well at no fee due to our error with entering the incorrect grad date.  </div><!--end:1634919767193--><><!--begin:1634919915113--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919806_cv>:&nbsp;</b></span>Thank you, I appreciate your help!  I need a pdf of the certificate no later than November 9 - do you believe that will be possible?</div><!--end:1634919915113--><><!--begin:1634919879160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919879_co>:&nbsp;</b></span>I do not think that will be an issue at all.  Like I said hopefully next week (by the end at the latest but hopefully sooner) we will have it all resolved.  </div><!--end:1634919879160--><><!--begin:1634920010504--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919901_cv>:&nbsp;</b></span>Wonderful, thank you very much for your help today</div><!--end:1634920010504--><><!--begin:1634919929976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919929_co>:&nbsp;</b></span>I do have your email saved that you sent over to customerservice on 10/13 so I will reply to that once it has been taken care of.  </div><!--end:1634919929976--><><!--begin:1634920055857--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919946_cv>:&nbsp;</b></span>Thank you.</div><!--end:1634920055857--><><!--begin:1634919947935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919947_co>:&nbsp;</b></span>My pleasure! I hope you have a fantastic day!</div><!--end:1634919947935--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason Nykorczuk!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason Nykorczuk: I am doing well Tiffany, thank you for asking. Apologies if this is not the right topic for this chat, I selected as best as I could\r\nTiffany: We are currently switching systems right now and your certificate was printed from the old system which is locked for editing at the moment.  We hope to go back in next week and fix anything needed at that time.  Once I have it corrected I will reissue your cert via PDF and another hard copy as well at no fee due to our error with entering the incorrect grad date.  \r\nJason Nykorczuk: Thank you, I appreciate your help!  I need a pdf of the certificate no later than November 9 - do you believe that will be possible?\r\nTiffany: I do not think that will be an issue at all.  Like I said hopefully next week (by the end at the latest but hopefully sooner) we will have it all resolved.  \r\nJason Nykorczuk: Wonderful, thank you very much for your help today\r\nTiffany: I do have your email saved that you sent over to customerservice on 10/13 so I will reply to that once it has been taken care of.  \r\nJason Nykorczuk: Thank you.\r\nTiffany: My pleasure! I hope you have a fantastic day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259571823Z8', 1634933296, 1634933644, 1, 23, 6, 2, 0, 0, 0, 0, 4080, 0, 0, 0, 0, 'Jill Windsor', 'jwindsor@trccompanies.com', '24.17.207.84', '8ef2498359edb507f0f25039b9684a42', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-40 Hour HAZWOPR-cus-', 'Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634933299016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933298_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jill Windsor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634933299016--><><!--begin:1634933309355--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933309_cv>:&nbsp;</b></span>I&#39;m doing well, how are you?</div><!--end:1634933309355--><><!--begin:1634933332646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933332_co>:&nbsp;</b></span>I am good thank you! Please give me one moment to look you up</div><!--end:1634933332646--><><!--begin:1634933372798--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933373_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1634933372798--><><!--begin:1634933421538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933421_co>:&nbsp;</b></span>Just for your knowlegde there should be a activity report to the right of the page when logged in and in the My Training Tab</div><!--end:1634933421538--><><!--begin:1634933447027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933446_co>:&nbsp;</b></span>But you do have 33 hours plus and have completed all the modules so I can get you the information to register for a hands-on class.  </div><!--end:1634933447027--><><!--begin:1634933484186--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933484_cv>:&nbsp;</b></span>Oh okay. I guess because I&#39;m doing it through the company website, the tabs are different because I don&#39;t have that tab</div><!--end:1634933484186--><><!--begin:1634933495892--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933496_cv>:&nbsp;</b></span>That would be great thank you!</div><!--end:1634933495892--><><!--begin:1634933501142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933501_co>:&nbsp;</b></span>Yes that does make since</div><!--end:1634933501142--><><!--begin:1634933510788--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933510_co>:&nbsp;</b></span>I will email you over the information now.  </div><!--end:1634933510788--><><!--begin:1634933521307--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933521_cv>:&nbsp;</b></span>Great, thank you very much</div><!--end:1634933521307--><><!--begin:1634933581391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933581_co>:&nbsp;</b></span>Just sent now.  Is there anything else I can assist you with today?</div><!--end:1634933581391--><><!--begin:1634933599618--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933599_cv>:&nbsp;</b></span>Nope, that&#39;s everything!</div><!--end:1634933599618--><><!--begin:1634933619450--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933619_cv>:&nbsp;</b></span>Thanks for your help, have a great weekend</div><!--end:1634933619450--><><!--begin:1634933628366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933628_co>:&nbsp;</b></span>Have a wonderful day!  Feel free to email me back if you think of anything.</div><!--end:1634933628366--><><!--begin:1634933641323--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933641_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1634933641323--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jill Windsor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJill Windsor: I&#39;m doing well, how are you?\r\nTiffany: I am good thank you! Please give me one moment to look you up\r\nJill Windsor: &#128077;\r\nTiffany: Just for your knowlegde there should be a activity report to the right of the page when logged in and in the My Training Tab\r\nTiffany: But you do have 33 hours plus and have completed all the modules so I can get you the information to register for a hands-on class.  \r\nJill Windsor: Oh okay. I guess because I&#39;m doing it through the company website, the tabs are different because I don&#39;t have that tab\r\nJill Windsor: That would be great thank you!\r\nTiffany: Yes that does make since\r\nTiffany: I will email you over the information now.  \r\nJill Windsor: Great, thank you very much\r\nTiffany: Just sent now.  Is there anything else I can assist you with today?\r\nJill Windsor: Nope, that&#39;s everything!\r\nJill Windsor: Thanks for your help, have a great weekend\r\nTiffany: Have a wonderful day!  Feel free to email me back if you think of anything.\r\nJill Windsor: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259814607B5', 1635176103, 1635176521, 2, 23, 30, 9, 0, 0, 5, 0, 3100, 0, 0, 0, 0, 'Sommer Guy', 'sommer.guy@arcadis.com', '68.43.175.141', 'b20287c8612bc3c7161408042f5634b7', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635176105650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176105_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sommer Guy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635176105650--><><!--begin:1635176158048--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176158_cv>:&nbsp;</b></span>Good thanks</div><!--end:1635176158048--><><!--begin:1635176191111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176191_co>:&nbsp;</b></span>I can get you on the list for the Detroit (Southfield) MI class for this Friday yes.</div><!--end:1635176191111--><><!--begin:1635176201945--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176202_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1635176201945--><><!--begin:1635176222804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176222_co>:&nbsp;</b></span>Is<a href=\'tel:7345367269\' target=\'_blank\' rel=\'noopener noreferrer\'>(734) 536-7269</a> the best number to call you tomorrow on when we are do the confirmation calls?</div><!--end:1635176222804--><><!--begin:1635176249310--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176249_cv>:&nbsp;</b></span>Yes. Will you be also sending an email with details?</div><!--end:1635176249310--><><!--begin:1635176289359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176289_co>:&nbsp;</b></span>Yes all class details will be emailed tomorrow afternoon for dress-out students.  </div><!--end:1635176289359--><><!--begin:1635176300447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176300_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635176300447--><><!--begin:1635176483700--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176483_cv>:&nbsp;</b></span>That&#39;s it. Thank you</div><!--end:1635176483700--><><!--begin:1635176497767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176497_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635176497767--><><!--begin:1635176514845--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176514_cv>:&nbsp;</b></span>You too</div><!--end:1635176514845--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sommer Guy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSommer Guy: Good thanks\r\nTiffany: I can get you on the list for the Detroit (Southfield) MI class for this Friday yes.\r\nSommer Guy: Ok thank you\r\nTiffany: Istel:7345367269 the best number to call you tomorrow on when we are do the confirmation calls?\r\nSommer Guy: Yes. Will you be also sending an email with details?\r\nTiffany: Yes all class details will be emailed tomorrow afternoon for dress-out students.  \r\nTiffany: Is there anything else I can assist you with today?\r\nSommer Guy: That&#39;s it. Thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nSommer Guy: You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2598158569Q', 1635177354, 1635177594, 2, 23, 30, 11, 0, 0, 0, 0, 2582, 0, 0, 0, 0, 'Josh Martin', 'josh.martin@pitkincounty.com', '174.198.132.241', '674de19fd00c6b9660a26e993c83fd26', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Pitkin county-cus-', 'Can I get a 30 day extension on my 24hr hazwopper?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get a 30 day extension on my 24hr hazwopper?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635177357673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177357_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Josh Martin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635177357673--><><!--begin:1635177366455--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177367_cv>:&nbsp;</b></span>I’m good</div><!--end:1635177366455--><><!--begin:1635177371866--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177372_cv>:&nbsp;</b></span>How are you?</div><!--end:1635177371866--><><!--begin:1635177395225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177395_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1635177395225--><><!--begin:1635177404593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177404_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1635177404593--><><!--begin:1635177520221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177520_co>:&nbsp;</b></span>I have given you a 30-day extension at no fee.  You will need to complete your online training before 11/27/2021.  If you do end up needing another extension there will be a 25% course reactivation fee due prior to another extension being given.</div><!--end:1635177520221--><><!--begin:1635177532697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177532_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635177532697--><><!--begin:1635177573209--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177573_cv>:&nbsp;</b></span>Awesome! Thank you. <br>That will be all. Have a great day.</div><!--end:1635177573209--><><!--begin:1635177588724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177588_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1635177588724--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get a 30 day extension on my 24hr hazwopper?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Josh Martin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJosh Martin: I’m good\r\nJosh Martin: How are you?\r\nTiffany: I am good thank you!\r\nTiffany: Please give me one moment to look you up\r\nTiffany: I have given you a 30-day extension at no fee.  You will need to complete your online training before 11/27/2021.  If you do end up needing another extension there will be a 25% course reactivation fee due prior to another extension being given.\r\nTiffany: Is there anything else I can assist you with today?\r\nJosh Martin: Awesome! Thank you. That will be all. Have a great day.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('259821091CA', 1635182581, 1635185330, 2, 23, 25, 5, 0, 0, 0, 0, 11628, 0, 0, 0, 0, 'Lorryn', 'Lorrynandrade@gmail.com', '172.58.129.27', 'da5019317ecd2ae7d32b53b5f03cf42b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Independent student-cus-', ' \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending', '<div class=\'ca\'><div class=\'info_box\'><i> \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635182584493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182584_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lorryn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635182584493--><><!--begin:1635182598766--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182600_cv>:&nbsp;</b></span>Tiffany, <br>Im concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don&#39;t have an employer yet, I had to take that training to be able to work and they require the hands on training.<br>On the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I&#39;m located at miami dade county. I don&#39;t recall the name of the person that I spoke with but it was last Monday during morning hours.<br>On the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.<br>I wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?<br>Thanks for your comprehending</div><!--end:1635182598766--><><!--begin:1635182733268--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182734_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_2021-10-25-12-57-42.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_2021-10-25-12-57-42.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_2021-10-25-12-57-42.png</a></div> </div><!--end:1635182733268--><><!--begin:1635182753517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182753_co>:&nbsp;</b></span>The website schedule is up to date so the next Ft Lauderdale, FL class scheduled is 12/03/2021</div><!--end:1635182753517--><><!--begin:1635182787821--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182790_cv>:&nbsp;</b></span>There is any other class close to miami?</div><!--end:1635182787821--><><!--begin:1635182789966--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182791_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_2021-10-25-12-51-20.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_2021-10-25-12-51-20.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_2021-10-25-12-51-20.png</a></div> </div><!--end:1635182789966--><><!--begin:1635182846217--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182848_cv>:&nbsp;</b></span>And the 12/3/21 is for sure? </div><!--end:1635182846217--><><!--begin:1635182858436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182858_co>:&nbsp;</b></span>The other FL locations we have are Tampa and Orlando</div><!--end:1635182858436--><><!--begin:1635182905303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182905_co>:&nbsp;</b></span>No.  All hands-on classes are scheduled pending confirmation.  We confirm classes closer to the start date and based on the interest in the class location/date.   </div><!--end:1635182905303--><><!--begin:1635182932459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182932_co>:&nbsp;</b></span>The only class we have confirmed are for this Friday in the following locations: Denver, CO, Detroit, MI, Modesto, CA and Nyack, NY</div><!--end:1635182932459--><><!--begin:1635183051719--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183053_cv>:&nbsp;</b></span>There is any company that you know that could provide me that training since it already payed?</div><!--end:1635183051719--><><!--begin:1635183085704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183085_co>:&nbsp;</b></span>We do not partner with any other company as we can not validate another company&#39;s training</div><!--end:1635183085704--><><!--begin:1635183142594--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183144_cv>:&nbsp;</b></span>Or could I have a reimbursement for the difference between the online class and the hybrid class? Because I payed 595 and the online class was 395 and I&#39;m not receiving the hands on training</div><!--end:1635183142594--><><!--begin:1635183188718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183188_co>:&nbsp;</b></span>As I stated in the email I sent you, we will be issuing the certificate for the training you completed.  As you already have the voucher you can complete the hands-on training at a later date if you can not travel to one of the confirmed classes.</div><!--end:1635183188718--><><!--begin:1635183237924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183237_co>:&nbsp;</b></span>We cannot issue any particle refunds as the $595 is the price of our online training and the hands-on portion is provided at no additional cost.</div><!--end:1635183237924--><><!--begin:1635183287001--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183288_cv>:&nbsp;</b></span>Until when I have to use the voucher?</div><!--end:1635183287001--><><!--begin:1635183329845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183329_co>:&nbsp;</b></span>I did not say you have used the voucher I just said you have received it.  </div><!--end:1635183329845--><><!--begin:1635183406652--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183408_cv>:&nbsp;</b></span>No, my question is when the voucher expires</div><!--end:1635183406652--><><!--begin:1635183410454--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183412_cv>:&nbsp;</b></span>?</div><!--end:1635183410454--><><!--begin:1635183487110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183487_co>:&nbsp;</b></span>6 month after the date of issue is when it expires but we have been giving more time for students as COVID delays have come and gone a few times.</div><!--end:1635183487110--><><!--begin:1635183487495--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183489_cv>:&nbsp;</b></span>And the certificate of completion implies that I complete the hands on training?</div><!--end:1635183487495--><><!--begin:1635183584909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183584_co>:&nbsp;</b></span>After the hands-on training you would keep that hands-on certificate with your 40 Hour Certificate to show the hands-on was completed.  But it is the same certificate we issue for 40-Hour students who complete the all in person class.  </div><!--end:1635183584909--><><!--begin:1635183586487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183586_co>:&nbsp;</b></span>I apologize for the miscommunication you received on the day you called in prior to registering.  I am not sure which day you called.  A possibly is that there was a Ft Lauderdale, FL class scheduled and confirmed for September 3.</div><!--end:1635183586487--><><!--begin:1635183704492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183704_co>:&nbsp;</b></span>But I now see you did not register until October so I do not believe this to be the cause for miscommunication </div><!--end:1635183704492--><><!--begin:1635183987299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183987_co>:&nbsp;</b></span>Is there anything else I can answer for you today?</div><!--end:1635183987299--><><!--begin:1635184348442--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184350_cv>:&nbsp;</b></span>That cerficate is recignized by OSHA?</div><!--end:1635184348442--><><!--begin:1635184359129--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184361_cv>:&nbsp;</b></span>or I need the hands on?</div><!--end:1635184359129--><><!--begin:1635184565414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184565_co>:&nbsp;</b></span>I will have my National Training Manager give you a call once he is done with training today.  I think after speaking with him you will feel better about the certification you are receiving and the the OSHA Regulations regarding the 40-Hour HAZWOPER. </div><!--end:1635184565414--><><!--begin:1635184583388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184583_co>:&nbsp;</b></span>Do you want me to have him call you at <a href=\'tel:7864911386\' target=\'_blank\' rel=\'noopener noreferrer\'>786-491-1386</a>?</div><!--end:1635184583388--><><!--begin:1635184681222--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184682_cv>:&nbsp;</b></span>Yes please</div><!--end:1635184681222--><><!--begin:1635184711270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184711_co>:&nbsp;</b></span>I will send him a message now and then follow up after class dismisses to be sure he calls.</div><!--end:1635184711270--><><!--begin:1635184746795--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184748_cv>:&nbsp;</b></span>Thank you</div><!--end:1635184746795--><><!--begin:1635184791165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184791_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with in the meantime? </div><!--end:1635184791165--><><!--begin:1635185329210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635185329_co>:&nbsp;</b></span>If you have any other questions please feel free to chat again or call into our office.  Have a wonderful day!</div><!--end:1635185329210--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', ' \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lorryn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLorryn: Tiffany, Im concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don&#39;t have an employer yet, I had to take that training to be able to work and they require the hands on training.On the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I&#39;m located at miami dade county. I don&#39;t recall the name of the person that I spoke with but it was last Monday during morning hours.On the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.I wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?Thanks for your comprehending\r\nLorryn: Capture_2021-10-25-12-57-42.png \r\nTiffany: The website schedule is up to date so the next Ft Lauderdale, FL class scheduled is 12/03/2021\r\nLorryn: There is any other class close to miami?\r\nLorryn: Capture_2021-10-25-12-51-20.png \r\nLorryn: And the 12/3/21 is for sure? \r\nTiffany: The other FL locations we have are Tampa and Orlando\r\nTiffany: No.  All hands-on classes are scheduled pending confirmation.  We confirm classes closer to the start date and based on the interest in the class location/date.   \r\nTiffany: The only class we have confirmed are for this Friday in the following locations: Denver, CO, Detroit, MI, Modesto, CA and Nyack, NY\r\nLorryn: There is any company that you know that could provide me that training since it already payed?\r\nTiffany: We do not partner with any other company as we can not validate another company&#39;s training\r\nLorryn: Or could I have a reimbursement for the difference between the online class and the hybrid class? Because I payed 595 and the online class was 395 and I&#39;m not receiving the hands on training\r\nTiffany: As I stated in the email I sent you, we will be issuing the certificate for the training you completed.  As you already have the voucher you can complete the hands-on training at a later date if you can not travel to one of the confirmed classes.\r\nTiffany: We cannot issue any particle refunds as the $595 is the price of our online training and the hands-on portion is provided at no additional cost.\r\nLorryn: Until when I have to use the voucher?\r\nTiffany: I did not say you have used the voucher I just said you have received it.  \r\nLorryn: No, my question is when the voucher expires\r\nLorryn: ?\r\nTiffany: 6 month after the date of issue is when it expires but we have been giving more time for students as COVID delays have come and gone a few times.\r\nLorryn: And the certificate of completion implies that I complete the hands on training?\r\nTiffany: After the hands-on training you would keep that hands-on certificate with your 40 Hour Certificate to show the hands-on was completed.  But it is the same certificate we issue for 40-Hour students who complete the all in person class.  \r\nTiffany: I apologize for the miscommunication you received on the day you called in prior to registering.  I am not sure which day you called.  A possibly is that there was a Ft Lauderdale, FL class scheduled and confirmed for September 3.\r\nTiffany: But I now see you did not register until October so I do not believe this to be the cause for miscommunication \r\nTiffany: Is there anything else I can answer for you today?\r\nLorryn: That cerficate is recignized by OSHA?\r\nLorryn: or I need the hands on?\r\nTiffany: I will have my National Training Manager give you a call once he is done with training today.  I think after speaking with him you will feel better about the certification you are receiving and the the OSHA Regulations regarding the 40-Hour HAZWOPER. \r\nTiffany: Do you want me to have him call you at tel:7864911386?\r\nLorryn: Yes please\r\nTiffany: I will send him a message now and then follow up after class dismisses to be sure he calls.\r\nLorryn: Thank you\r\nTiffany: Of course.  Is there anything else I can assist you with in the meantime? \r\nTiffany: If you have any other questions please feel free to chat again or call into our office.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('259827238N8', 1635188719, 1635189237, 2, 19, 16, 13, 0, 0, 0, 0, 3105, 0, 0, 0, 0, 'Isaac Marrero', 'warehouse@channelcomp.com', '67.78.205.4', '910eb8a1a9f664fcb601accef64656f8', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Channel Comp-cus-', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification', '<div class=\'ca\'><div class=\'info_box\'><i>I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1635188811123--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188811_co>:&nbsp;</b></span>Isaac  I apologize,  we have been having a problem with the certificates,  I was told that everything should be resolved and on there way by the end of this week.</div><!--end:1635188811123--><><!--begin:1635188828421--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188828_co>:&nbsp;</b></span><br>Tracy</div><!--end:1635188828421--><><!--begin:1635188870046--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188869_cv>:&nbsp;</b></span>Ok then, </div><!--end:1635188870046--><><!--begin:1635188904427--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188904_co>:&nbsp;</b></span>Once again - very sorry!!</div><!--end:1635188904427--><><!--begin:1635188905384--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188905_cv>:&nbsp;</b></span>Also I am having problem with my account</div><!--end:1635188905384--><><!--begin:1635188923879--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188923_cv>:&nbsp;</b></span>it say that no account found  with that email</div><!--end:1635188923879--><><!--begin:1635188973270--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188973_co>:&nbsp;</b></span>What account are you referring to?</div><!--end:1635188973270--><><!--begin:1635188993287--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188992_cv>:&nbsp;</b></span>I try to login to the website</div><!--end:1635188993287--><><!--begin:1635189020873--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189020_cv>:&nbsp;</b></span>but don&#39;t remember the password, then I click to reset password, and I put the email and that message pop up</div><!--end:1635189020873--><><!--begin:1635189035093--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189035_co>:&nbsp;</b></span>Are you trying to access the completed class?</div><!--end:1635189035093--><><!--begin:1635189045544--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189045_cv>:&nbsp;</b></span>Yes</div><!--end:1635189045544--><><!--begin:1635189130870--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189130_co>:&nbsp;</b></span>Once a course is completed you can not access it again.</div><!--end:1635189130870--><><!--begin:1635189205351--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189204_cv>:&nbsp;</b></span>ok that&#39;s why then, Thanks for the info</div><!--end:1635189205351--><><!--begin:1635189237110--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189237_co>:&nbsp;</b></span>Absolutely!  Have a wonderful day!</div><!--end:1635189237110--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification\r\nTracy has joined the chat.\r\nTracy: Isaac  I apologize,  we have been having a problem with the certificates,  I was told that everything should be resolved and on there way by the end of this week.\r\nTracy: Tracy\r\nIsaac Marrero: Ok then, \r\nTracy: Once again - very sorry!!\r\nIsaac Marrero: Also I am having problem with my account\r\nIsaac Marrero: it say that no account found  with that email\r\nTracy: What account are you referring to?\r\nIsaac Marrero: I try to login to the website\r\nIsaac Marrero: but don&#39;t remember the password, then I click to reset password, and I put the email and that message pop up\r\nTracy: Are you trying to access the completed class?\r\nIsaac Marrero: Yes\r\nTracy: Once a course is completed you can not access it again.\r\nIsaac Marrero: ok that&#39;s why then, Thanks for the info\r\nTracy: Absolutely!  Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('259833175QJ', 1635194649, 1635194895, 2, 23, 8, 5, 0, 0, 0, 0, 1655, 0, 0, 0, 0, 'Christy Nathan', 'christy.nathan@honolulu.gov', '206.195.190.253', '2993f0b11f9277b5393ba3f6813bd0d1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Dept. of Env. Services EQ-cus-', 'Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635194652381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194652_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christy Nathan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635194652381--><><!--begin:1635194731522--><div class=\'cv\'><span class=\'notranslate\'><b>Christy Nathan<timestamp_1635194732_cv>:&nbsp;</b></span>good, thank you.  Hope you are well too</div><!--end:1635194731522--><><!--begin:1635194736503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194736_co>:&nbsp;</b></span>We have recently switched databases so we are behind on mailing the certificates due to system errors.  Hopefully we will get the errors resolved and the certificates printed this week and sent out via US Mail.  </div><!--end:1635194736503--><><!--begin:1635194798920--><div class=\'cv\'><span class=\'notranslate\'><b>Christy Nathan<timestamp_1635194800_cv>:&nbsp;</b></span>alright then, I&#39;ll be on the lookout for it in the next week or so.  Thanks.</div><!--end:1635194798920--><><!--begin:1635194895512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194895_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1635194895512--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christy Nathan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristy Nathan: good, thank you.  Hope you are well too\r\nTiffany: We have recently switched databases so we are behind on mailing the certificates due to system errors.  Hopefully we will get the errors resolved and the certificates printed this week and sent out via US Mail.  \r\nChristy Nathan: alright then, I&#39;ll be on the lookout for it in the next week or so.  Thanks.\r\nTiffany: Is there anything else I can assist you with for today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('260095820BJ', 1635457319, 1635457548, 2, 23, 34, 15, 0, 0, 0, 1, 2472, 0, 0, 0, 0, 'Doug Hulmes', 'doug.hulmes@aptim.com', '72.201.60.220', '8b5171b4962c7e0b305ba5aae9c5193f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-aptim-cus-', 'Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635457322651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Doug Hulmes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635457322651--><><!--begin:1635457332822--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457332_cv>:&nbsp;</b></span>fine</div><!--end:1635457332822--><><!--begin:1635457338612--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457338_cv>:&nbsp;</b></span>just would like cert emailed ot me</div><!--end:1635457338612--><><!--begin:1635457382609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457382_co>:&nbsp;</b></span>I can do that at no fee this time as we have been delayed with sending the hard copies due to switching to a new system.  </div><!--end:1635457382609--><><!--begin:1635457387387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457387_co>:&nbsp;</b></span>I will get you an email shortly</div><!--end:1635457387387--><><!--begin:1635457398990--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457399_cv>:&nbsp;</b></span>ok thx</div><!--end:1635457398990--><><!--begin:1635457434360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457434_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1635457434360--><><!--begin:1635457444559--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457444_cv>:&nbsp;</b></span>no thx</div><!--end:1635457444559--><><!--begin:1635457476938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457476_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635457476938--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com \r\nTiffany has joined the chat.\r\nTiffany: Hi, Doug Hulmes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDoug Hulmes: fine\r\nDoug Hulmes: just would like cert emailed ot me\r\nTiffany: I can do that at no fee this time as we have been delayed with sending the hard copies due to switching to a new system.  \r\nTiffany: I will get you an email shortly\r\nDoug Hulmes: ok thx\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDoug Hulmes: no thx\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260169397W5', 1635530888, 1635531728, 2, 23, 26, 6, 0, 0, 0, 0, 2484, 0, 0, 0, 0, 'Monika', 'monika@secondsourcemed.com', '96.82.100.59', '6b09e445ad91f5a6d1b62902873bee2a', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Second Source Medical-cus-', 'I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.', '<div class=\'ca\'><div class=\'info_box\'><i>I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635530890460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530890_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monika</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635530890460--><><!--begin:1635530919788--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530919_co>:&nbsp;</b></span>I have not received an new order from you today.</div><!--end:1635530919788--><><!--begin:1635530935347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530935_co>:&nbsp;</b></span>Did you submit the order today? Where you on Internet Explorer?</div><!--end:1635530935347--><><!--begin:1635530976734--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635530954_cv>:&nbsp;</b></span>Okay maybe it didnt go through.  I&#39;ll try again.  Just didn&#39;t want to pay twice.</div><!--end:1635530976734--><><!--begin:1635530991739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530991_co>:&nbsp;</b></span>I understand.  Please do not use Internet Explorer as sometimes there are errors when trying to purchase courses using this browser.  </div><!--end:1635530991739--><><!--begin:1635531000740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635531000_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1635531000740--><><!--begin:1635531068212--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635531045_cv>:&nbsp;</b></span>no thanks</div><!--end:1635531068212--><><!--begin:1635531057181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635531057_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635531057181--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monika!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I have not received an new order from you today.\r\nTiffany: Did you submit the order today? Where you on Internet Explorer?\r\nMonika: Okay maybe it didnt go through.  I&#39;ll try again.  Just didn&#39;t want to pay twice.\r\nTiffany: I understand.  Please do not use Internet Explorer as sometimes there are errors when trying to purchase courses using this browser.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMonika: no thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2604222143A', 1635783693, 1635785197, 2, 23, 13, 10, 0, 0, 0, 0, 4259, 0, 0, 0, 0, 'Marcus Siefert', 'marcus.siefert@technipfmc.com', '73.6.214.155', '798187b74be17b5b22788180b173bdf1', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TechnipFMC-cus-', 'I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635783697582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783697_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcus Siefert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635783697582--><><!--begin:1635783727782--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635783727_cv>:&nbsp;</b></span>Happy and you?</div><!--end:1635783727782--><><!--begin:1635783768639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783768_co>:&nbsp;</b></span>I am good thank you</div><!--end:1635783768639--><><!--begin:1635783780325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783780_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1635783780325--><><!--begin:1635783823096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783823_co>:&nbsp;</b></span>I see the class you are scheduled for in is Houston, TX on 11/19/2021</div><!--end:1635783823096--><><!--begin:1635783852310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783852_co>:&nbsp;</b></span>Since it is outside of 24 hours from the time of registration we do not offer a refund unless we cancel the class</div><!--end:1635783852310--><><!--begin:1635783864986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783864_co>:&nbsp;</b></span>Please see the full policy on the website here: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1635783864986--><><!--begin:1635783904918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783904_co>:&nbsp;</b></span>Since we are more then 15 days out from the class start date we can reschedule you into another class at no fee</div><!--end:1635783904918--><><!--begin:1635784055767--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635784055_cv>:&nbsp;</b></span>ok is the class likely to happen?</div><!--end:1635784055767--><><!--begin:1635784112476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784112_co>:&nbsp;</b></span>There are currently a couple others registered for this class but I can not say either way at this time.  </div><!--end:1635784112476--><><!--begin:1635784148430--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635784148_cv>:&nbsp;</b></span>how many do you need for the class to occur?</div><!--end:1635784148430--><><!--begin:1635784238596--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784238_co>:&nbsp;</b></span>That varies class by class.  The decision is made by the President and our logistics department and class registration count is a part of the decision but not all of it as there are more factors.   </div><!--end:1635784238596--><><!--begin:1635784510688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784510_co>:&nbsp;</b></span>Is there any other questions I can assist you with today? Would you like to remain in the class as scheduled? </div><!--end:1635784510688--><><!--begin:1635784857915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784857_co>:&nbsp;</b></span>Are you still there?</div><!--end:1635784857915--><><!--begin:1635785194138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635785194_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635785194138--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcus Siefert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarcus Siefert: Happy and you?\r\nTiffany: I am good thank you\r\nTiffany: Please give me one moment to look you up\r\nTiffany: I see the class you are scheduled for in is Houston, TX on 11/19/2021\r\nTiffany: Since it is outside of 24 hours from the time of registration we do not offer a refund unless we cancel the class\r\nTiffany: Please see the full policy on the website here: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany: Since we are more then 15 days out from the class start date we can reschedule you into another class at no fee\r\nMarcus Siefert: ok is the class likely to happen?\r\nTiffany: There are currently a couple others registered for this class but I can not say either way at this time.  \r\nMarcus Siefert: how many do you need for the class to occur?\r\nTiffany: That varies class by class.  The decision is made by the President and our logistics department and class registration count is a part of the decision but not all of it as there are more factors.   \r\nTiffany: Is there any other questions I can assist you with today? Would you like to remain in the class as scheduled? \r\nTiffany: Are you still there?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260422941YX', 1635784415, 1635784562, 2, 23, 9, 5, 0, 0, 5, 0, 2227, 211, 0, 0, 0, 'Aaron Haskin', 'ahaskin@tesla.com', '209.133.79.119', '43aa943f9617cb05b37bb66fa46efb00', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tesla Motors-cus-', 'I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.', '<div class=\'ca\'><div class=\'info_box\'><i>I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635784479923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784479_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br></div><!--end:1635784479923--><><!--begin:1635784506530--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Haskin<timestamp_1635784506_cv>:&nbsp;</b></span>All right thanks</div><!--end:1635784506530--><><!--begin:1635784525447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784525_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today? </div><!--end:1635784525447--><><!--begin:1635784544965--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Haskin<timestamp_1635784545_cv>:&nbsp;</b></span>No, that&#39;s all</div><!--end:1635784544965--><><!--begin:1635784555942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784555_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635784555942--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.\r\nTiffany has joined the chat.\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nAaron Haskin: All right thanks\r\nTiffany: My pleasure! Is there anything else I can assist you with today? \r\nAaron Haskin: No, that&#39;s all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('26042706827', 1635788551, 1635788749, 2, 23, 18, 14, 0, 0, 5, 0, 3729, 0, 0, 0, 0, 'John Khamis', 'john.khamis@erm.com', '73.188.242.230', '969c5907d8af05902c47334497f94dc4', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I want to know when I can sign up for my 8 hour in person portion', '<div class=\'ca\'><div class=\'info_box\'><i>I want to know when I can sign up for my 8 hour in person portion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635788554677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788554_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Khamis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635788554677--><><!--begin:1635788565231--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788565_cv>:&nbsp;</b></span>Hi Tiffany! I am good</div><!--end:1635788565231--><><!--begin:1635788595253--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788595_cv>:&nbsp;</b></span>I am trying to figure out possible times to schedule my 8 hour in person portion of the HAZWOPER 40 hr</div><!--end:1635788595253--><><!--begin:1635788603387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788603_co>:&nbsp;</b></span>Are you completed with the online portion?</div><!--end:1635788603387--><><!--begin:1635788612843--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788613_cv>:&nbsp;</b></span>I have not completed the online section</div><!--end:1635788612843--><><!--begin:1635788633981--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788634_cv>:&nbsp;</b></span>But am just trying to gauge when the in person portions are so I can pace the rest of the online material</div><!--end:1635788633981--><><!--begin:1635788652403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788652_co>:&nbsp;</b></span>You must be completed with the online portion of training before we can register you for the hands-on class</div><!--end:1635788652403--><><!--begin:1635788673738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788673_co>:&nbsp;</b></span>We usually start registering hands-on students for classes that are scheduled for Friday on the Monday the same week.</div><!--end:1635788673738--><><!--begin:1635788694594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788694_co>:&nbsp;</b></span>I can send you a link to the schedule with details so when you are done with the online you will be ready</div><!--end:1635788694594--><><!--begin:1635788695143--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788695_cv>:&nbsp;</b></span>Okay, how often do the classes run, though?</div><!--end:1635788695143--><><!--begin:1635788702029--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788702_cv>:&nbsp;</b></span>Sure!</div><!--end:1635788702029--><><!--begin:1635788711497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788711_co>:&nbsp;</b></span>Weekly in different locations</div><!--end:1635788711497--><><!--begin:1635788720474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788720_co>:&nbsp;</b></span>I will send the email momentarily </div><!--end:1635788720474--><><!--begin:1635788720342--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788720_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1635788720342--><><!--begin:1635788726776--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788726_cv>:&nbsp;</b></span>Thank you!</div><!--end:1635788726776--><><!--begin:1635788734822--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788734_cv>:&nbsp;</b></span>Have a nice day!</div><!--end:1635788734822--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I want to know when I can sign up for my 8 hour in person portion\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Khamis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Khamis: Hi Tiffany! I am good\r\nJohn Khamis: I am trying to figure out possible times to schedule my 8 hour in person portion of the HAZWOPER 40 hr\r\nTiffany: Are you completed with the online portion?\r\nJohn Khamis: I have not completed the online section\r\nJohn Khamis: But am just trying to gauge when the in person portions are so I can pace the rest of the online material\r\nTiffany: You must be completed with the online portion of training before we can register you for the hands-on class\r\nTiffany: We usually start registering hands-on students for classes that are scheduled for Friday on the Monday the same week.\r\nTiffany: I can send you a link to the schedule with details so when you are done with the online you will be ready\r\nJohn Khamis: Okay, how often do the classes run, though?\r\nJohn Khamis: Sure!\r\nTiffany: Weekly in different locations\r\nTiffany: I will send the email momentarily \r\nJohn Khamis: &#128077;\r\nJohn Khamis: Thank you!\r\nJohn Khamis: Have a nice day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('260527651CH', 1635889145, 1635889483, 2, 23, 28, 5, 0, 0, 0, 0, 3393, 0, 0, 0, 0, 'Monika', 'monika@secondsourcemed.com', '96.82.100.59', 'aeed0201b5d2823ff856a5c030228189', 'Select Area of Inquiry:-_-Other-cus-Company-_-Second Source Medical-cus-', 'It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?', '<div class=\'ca\'><div class=\'info_box\'><i>It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635889148510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889148_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monika</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635889148510--><><!--begin:1635889176843--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889160_cv>:&nbsp;</b></span>ok</div><!--end:1635889176843--><><!--begin:1635889169851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889169_co>:&nbsp;</b></span>Please can I have your last name to look you up</div><!--end:1635889169851--><><!--begin:1635889192732--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889175_cv>:&nbsp;</b></span>Lee</div><!--end:1635889192732--><><!--begin:1635889201730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889201_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1635889201730--><><!--begin:1635889240684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889240_co>:&nbsp;</b></span>You still need to log 15 minutes and 54 seconds in the previous module or course overview before this next module becomes unlocked to complete</div><!--end:1635889240684--><><!--begin:1635889260412--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889243_cv>:&nbsp;</b></span>ok thanks.  It&#39;s confusing that it states completed when it is not</div><!--end:1635889260412--><><!--begin:1635889282238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889282_co>:&nbsp;</b></span>It is very time sensitive per OSHA regulations you must meet the certain time of training before accessing the exam</div><!--end:1635889282238--><><!--begin:1635889287514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889287_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1635889287514--><><!--begin:1635889440397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889440_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635889440397--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monika!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMonika: ok\r\nTiffany: Please can I have your last name to look you up\r\nMonika: Lee\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: You still need to log 15 minutes and 54 seconds in the previous module or course overview before this next module becomes unlocked to complete\r\nMonika: ok thanks.  It&#39;s confusing that it states completed when it is not\r\nTiffany: It is very time sensitive per OSHA regulations you must meet the certain time of training before accessing the exam\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260595569JK', 1635957064, 1635957980, 2, 23, 30, 9, 0, 0, 0, 0, 4700, 0, 0, 0, 0, 'Allison Campbell', 'allison.campbell@woodplc.com', '207.11.241.4', '60876cb786edffbfc290b197d5bbe938', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Wood PLC-cus-', 'I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. ', '<div class=\'ca\'><div class=\'info_box\'><i>I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635957066118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957066_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Allison Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635957066118--><><!--begin:1635957076188--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957076_cv>:&nbsp;</b></span>I am good Tiffany, how are you?</div><!--end:1635957076188--><><!--begin:1635957111255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957111_co>:&nbsp;</b></span>I am good as well thank you.</div><!--end:1635957111255--><><!--begin:1635957118319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957118_co>:&nbsp;</b></span><br>Please give me one moment to look you up</div><!--end:1635957118319--><><!--begin:1635957131317--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957131_cv>:&nbsp;</b></span>Okay, thank you.</div><!--end:1635957131317--><><!--begin:1635957209415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957209_co>:&nbsp;</b></span>Looks like you are registered for the 40-Hour HAZWOPER Hybrid online training course.  ONce you complete the 40-Hours of training and pass the final exam with a 70% or better you will receive your certification via US Mail and a voucher to complete the hands-on training requirement within 6 months</div><!--end:1635957209415--><><!--begin:1635957308779--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957308_cv>:&nbsp;</b></span>Is there a course that&#39;s 32 hours online and 8 hours hands-on?</div><!--end:1635957308779--><><!--begin:1635957342307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957342_co>:&nbsp;</b></span>We also have a standard version of the online 40-Hour HAZWOPER which is 32 hours online, then you would have to attend the hands-on class before completing the final exam completing all this within 90 days.  </div><!--end:1635957342307--><><!--begin:1635957393177--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957393_cv>:&nbsp;</b></span>Is there any way to switch to that? Or is it too late?</div><!--end:1635957393177--><><!--begin:1635957452193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957452_co>:&nbsp;</b></span>Unfortunately I cannot switch you unless you do not have time in the online course and the request is received within 24 hours of placing the order.   </div><!--end:1635957452193--><><!--begin:1635957657769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957657_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635957657769--><><!--begin:1635957689937--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957690_cv>:&nbsp;</b></span>I am trying to talk to my supervisor right now to figure out how to proceed. I don&#39;t think there is anything I can do at this point, though. So I think I am all set. </div><!--end:1635957689937--><><!--begin:1635957844468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957844_co>:&nbsp;</b></span>Yes if I were even to try to get approval to move you, you would have to start the Standard course from the beginning meaning you would have to complete the full 32-hours of online training, then the 8 hour hands-on and then online exam. </div><!--end:1635957844468--><><!--begin:1635957849641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957849_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635957849641--><><!--begin:1635957898705--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957898_cv>:&nbsp;</b></span>You too.</div><!--end:1635957898705--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Allison Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAllison Campbell: I am good Tiffany, how are you?\r\nTiffany: I am good as well thank you.\r\nTiffany: Please give me one moment to look you up\r\nAllison Campbell: Okay, thank you.\r\nTiffany: Looks like you are registered for the 40-Hour HAZWOPER Hybrid online training course.  ONce you complete the 40-Hours of training and pass the final exam with a 70% or better you will receive your certification via US Mail and a voucher to complete the hands-on training requirement within 6 months\r\nAllison Campbell: Is there a course that&#39;s 32 hours online and 8 hours hands-on?\r\nTiffany: We also have a standard version of the online 40-Hour HAZWOPER which is 32 hours online, then you would have to attend the hands-on class before completing the final exam completing all this within 90 days.  \r\nAllison Campbell: Is there any way to switch to that? Or is it too late?\r\nTiffany: Unfortunately I cannot switch you unless you do not have time in the online course and the request is received within 24 hours of placing the order.   \r\nTiffany: Is there anything else I can assist you with today?\r\nAllison Campbell: I am trying to talk to my supervisor right now to figure out how to proceed. I don&#39;t think there is anything I can do at this point, though. So I think I am all set. \r\nTiffany: Yes if I were even to try to get approval to move you, you would have to start the Standard course from the beginning meaning you would have to complete the full 32-hours of online training, then the 8 hour hands-on and then online exam. \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAllison Campbell: You too.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2610284692A', 1636389957, 1636390301, 2, 23, 23, 5, 0, 0, 3, 0, 3270, 213, 0, 0, 0, 'Duane Gobin', 'donnchaidh@tutanota.com', '45.128.36.178', 'c24db62edf4c503db74c1709afdf13a3', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-University of Tennessee-cus-', 'Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?', '<div class=\'ca\'><div class=\'info_box\'><i>Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636389960190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636389960_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Duane Gobin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636389960190--><><!--begin:1636389967731--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636389967_cv>:&nbsp;</b></span>ok</div><!--end:1636389967731--><><!--begin:1636390002381--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390002_cv>:&nbsp;</b></span>Have you read the question?</div><!--end:1636390002381--><><!--begin:1636390025577--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390025_co>:&nbsp;</b></span>I can send you an email with a link to the scheduled locations and dates.  Please note all classes are scheduled pending confirmation based on having enough interest in the class.  </div><!--end:1636390025577--><><!--begin:1636390101929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390101_co>:&nbsp;</b></span>I do not see you in our system.  Did you complete the online portion with Compliance Solutions? </div><!--end:1636390101929--><><!--begin:1636390106006--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390106_cv>:&nbsp;</b></span>I&#39;m not quite sure what that means. I was considering maybe signing up fort the ONLINE course, and purchasing a voucher for the practical session</div><!--end:1636390106006--><><!--begin:1636390131851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390131_co>:&nbsp;</b></span>Aww I see.  </div><!--end:1636390131851--><><!--begin:1636390171729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390171_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER refresher schedule as a reference for when and where we are holding our hands-on classes for the online students</div><!--end:1636390171729--><><!--begin:1636390176797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390176_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1636390176797--><><!--begin:1636390284117--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390284_cv>:&nbsp;</b></span>WoW1 That&#39;s just too far. I won&#39;t be able to make that. Oh well, I&#39;ll just do the online version alone with another company. Thanks</div><!--end:1636390284117--><><!--begin:1636390300672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390300_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636390300672--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Duane Gobin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDuane Gobin: ok\r\nDuane Gobin: Have you read the question?\r\nTiffany: I can send you an email with a link to the scheduled locations and dates.  Please note all classes are scheduled pending confirmation based on having enough interest in the class.  \r\nTiffany: I do not see you in our system.  Did you complete the online portion with Compliance Solutions? \r\nDuane Gobin: I&#39;m not quite sure what that means. I was considering maybe signing up fort the ONLINE course, and purchasing a voucher for the practical session\r\nTiffany: Aww I see.  \r\nTiffany: You can use the 8-Hour HAZWOPER refresher schedule as a reference for when and where we are holding our hands-on classes for the online students\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nDuane Gobin: WoW1 That&#39;s just too far. I won&#39;t be able to make that. Oh well, I&#39;ll just do the online version alone with another company. Thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2610369164X', 1636398407, 1636399248, 2, 23, 25, 5, 0, 0, 0, 0, 2866, 0, 0, 0, 0, 'Sandra McCann', 'Sandra.McCann@tetratech.com', '165.225.10.237', '77dae6f31b4cec3ddeed00f1ae4c93f7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech Inc-cus-', 'I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?', '<div class=\'ca\'><div class=\'info_box\'><i>I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636398409813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398409_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sandra McCann</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636398409813--><><!--begin:1636398442626--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398442_cv>:&nbsp;</b></span>I am good</div><!--end:1636398442626--><><!--begin:1636398558556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398558_co>:&nbsp;</b></span>One moment while I look up the order please</div><!--end:1636398558556--><><!--begin:1636398606656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398606_co>:&nbsp;</b></span>I have not heard of that error before.  Did you log into your group manager account prior to trying to invite the student?</div><!--end:1636398606656--><><!--begin:1636398661772--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398661_cv>:&nbsp;</b></span>I just clicked the link in the e-mail with the subject line Your purchase has been processed</div><!--end:1636398661772--><><!--begin:1636398726591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398726_co>:&nbsp;</b></span>Would you like me to invite the student for you rather then keeping you waiting while trying to figure out the error?</div><!--end:1636398726591--><><!--begin:1636398832361--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398832_cv>:&nbsp;</b></span>I think I figured it out, the link does not work, but digging around on the site I found it.  Thank you</div><!--end:1636398832361--><><!--begin:1636398875960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398875_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today? </div><!--end:1636398875960--><><!--begin:1636399245765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636399245_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636399245765--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sandra McCann!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSandra McCann: I am good\r\nTiffany: One moment while I look up the order please\r\nTiffany: I have not heard of that error before.  Did you log into your group manager account prior to trying to invite the student?\r\nSandra McCann: I just clicked the link in the e-mail with the subject line Your purchase has been processed\r\nTiffany: Would you like me to invite the student for you rather then keeping you waiting while trying to figure out the error?\r\nSandra McCann: I think I figured it out, the link does not work, but digging around on the site I found it.  Thank you\r\nTiffany: Of course! Is there anything else I can assist you with today? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('261118611GV', 1636480098, 1636481179, 2, 23, 22, 3, 0, 0, 5, 0, 3701, 0, 0, 0, 0, 'Paul Pham', 'paul.pham@gorillacircuits.com', '50.238.55.26', '29e8b009ee9fbbb115c27ad420d790a2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gorilla Circuits-cus-', 'Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636480100104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480100_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paul Pham</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636480100104--><><!--begin:1636480124747--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480120_cv>:&nbsp;</b></span>question about the hybrid 40hrs hazwoper</div><!--end:1636480124747--><><!--begin:1636480168298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480168_co>:&nbsp;</b></span>We have two online courses.</div><!--end:1636480168298--><><!--begin:1636480174857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480174_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1636480174857--><><!--begin:1636480227321--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480223_cv>:&nbsp;</b></span>so the hybrid have no 8hrs hands-on?</div><!--end:1636480227321--><><!--begin:1636480243500--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480239_cv>:&nbsp;</b></span>because the course listed it as 8hrs </div><!--end:1636480243500--><><!--begin:1636480336785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480336_co>:&nbsp;</b></span>the hybrid does have an 8-hour hands on class it just is after you complete the online portion you receive the voucher to attend the hands-on class within 6 months </div><!--end:1636480336785--><><!--begin:1636480402526--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480398_cv>:&nbsp;</b></span>ok thanks</div><!--end:1636480402526--><><!--begin:1636480508922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480508_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636480508922--><><!--begin:1636481177520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636481177_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636481177520--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paul Pham!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaul Pham: question about the hybrid 40hrs hazwoper\r\nTiffany: We have two online courses.\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nPaul Pham: so the hybrid have no 8hrs hands-on?\r\nPaul Pham: because the course listed it as 8hrs \r\nTiffany: the hybrid does have an 8-hour hands on class it just is after you complete the online portion you receive the voucher to attend the hands-on class within 6 months \r\nPaul Pham: ok thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2611299714M', 1636491464, 1636492468, 2, 23, 27, 7, 0, 0, 5, 0, 1861, 0, 0, 0, 0, 'Alisa Gee', 'alisa.gee@cepheid.com', '75.25.121.13', '742cc71a5a6e58f94c4fdd6120c6296d', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cepheid-cus-', 'Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636491468533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491468_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alisa Gee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636491468533--><><!--begin:1636491502641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491502_co>:&nbsp;</b></span>The OSHA 10 hour course we offer is for construction <a href=\'https://csregs.com/products/osha-10-hour-construction-safety\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/osha-10-hour-construction-safety</a></div><!--end:1636491502641--><><!--begin:1636491648270--><div class=\'cv\'><span class=\'notranslate\'><b>Alisa Gee<timestamp_1636491648_cv>:&nbsp;</b></span>Hi Tiffany-  yes I see the construction course but need one for general industry</div><!--end:1636491648270--><><!--begin:1636491787911--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491787_co>:&nbsp;</b></span>Unfortunately we offer the Construction only not the General Industry </div><!--end:1636491787911--><><!--begin:1636492396620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492396_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636492396620--><><!--begin:1636492461792--><div class=\'cv\'><span class=\'notranslate\'><b>Alisa Gee<timestamp_1636492462_cv>:&nbsp;</b></span>thank you</div><!--end:1636492461792--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alisa Gee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The OSHA 10 hour course we offer is for construction https://csregs.com/products/osha-10-hour-construction-safety\r\nAlisa Gee: Hi Tiffany-  yes I see the construction course but need one for general industry\r\nTiffany: Unfortunately we offer the Construction only not the General Industry \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAlisa Gee: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261130338E5', 1636491830, 1636492388, 2, 23, 26, 8, 0, 0, 5, 0, 3272, 215, 0, 0, 0, 'crizmon', 'crizmon@hlworegon.com', '68.67.105.121', '6581d74d5134e3ea500bbd53153562e5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Hudspeth Land and Water-cus-', 'Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636491832869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491832_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>crizmon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636491832869--><><!--begin:1636491844889--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636491844_cv>:&nbsp;</b></span>Doing well, you?</div><!--end:1636491844889--><><!--begin:1636491926861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491926_co>:&nbsp;</b></span>I am good thank you! We are still having the issues printing the certificates from our new system.  </div><!--end:1636491926861--><><!--begin:1636491991558--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636491991_cv>:&nbsp;</b></span>How long will that be? I called in a week or so ago and they sent me Amber&#39;s certificate because ODOT needed it. Can  you email me Emily&#39;s? </div><!--end:1636491991558--><><!--begin:1636492125733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492125_co>:&nbsp;</b></span>I can send you a PDF copy of Emily&#39;s 40 HAZ Cert from when she completed the online course yes.  I am not sure on a time frame for the system to be corrected.  We are working on it everyday and hope to be printing certificates through next week if it all goes well.  </div><!--end:1636492125733--><><!--begin:1636492185945--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636492185_cv>:&nbsp;</b></span>I would appreciate the emailed copy now. Will you still be sending them both through the mail when the issue is corrected?</div><!--end:1636492185945--><><!--begin:1636492268475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492268_co>:&nbsp;</b></span>Yes when the issue is corrected we will be sending all certificates we have not sent a hard copy for via US Mail regardless if we issued a PDF copy.</div><!--end:1636492268475--><><!--begin:1636492313750--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636492313_cv>:&nbsp;</b></span>Please send it to <a href=\'mailto:crizmon@hlworegon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>crizmon@hlworegon.com</a>.            Thank you so much!! Have a great day!</div><!--end:1636492313750--><><!--begin:1636492357198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492357_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636492357198--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. \r\nTiffany has joined the chat.\r\nTiffany: Hi, crizmon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ncrizmon: Doing well, you?\r\nTiffany: I am good thank you! We are still having the issues printing the certificates from our new system.  \r\ncrizmon: How long will that be? I called in a week or so ago and they sent me Amber&#39;s certificate because ODOT needed it. Can  you email me Emily&#39;s? \r\nTiffany: I can send you a PDF copy of Emily&#39;s 40 HAZ Cert from when she completed the online course yes.  I am not sure on a time frame for the system to be corrected.  We are working on it everyday and hope to be printing certificates through next week if it all goes well.  \r\ncrizmon: I would appreciate the emailed copy now. Will you still be sending them both through the mail when the issue is corrected?\r\nTiffany: Yes when the issue is corrected we will be sending all certificates we have not sent a hard copy for via US Mail regardless if we issued a PDF copy.\r\ncrizmon: Please send it to mailto:crizmon@hlworegon.com.            Thank you so much!! Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261388577WQ', 1636750066, 1636750547, 2, 23, 23, 4, 0, 0, 0, 0, 2359, 0, 0, 0, 0, 'Eric', 'eric.santos@aptim.com', '107.77.214.77', '174f824787b6730769a01684d6edacbb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.', '<div class=\'ca\'><div class=\'info_box\'><i>Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636750069781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750069_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636750069781--><><!--begin:1636750084958--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1636750085_cv>:&nbsp;</b></span>Doing well, thank you</div><!--end:1636750084958--><><!--begin:1636750161359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750161_co>:&nbsp;</b></span>We advise if the certification is not renewed within 3 months of the annual requirement you complete the initial training again.  But we cannot make that decision for you.  </div><!--end:1636750161359--><><!--begin:1636750193182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750193_co>:&nbsp;</b></span>OSHA is not 100% clear when they state the requirements for the annual refresher</div><!--end:1636750193182--><><!--begin:1636750228381--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1636750228_cv>:&nbsp;</b></span>I&#39;ve noticed, I couldn&#39;t find anything specific.  Thank you for your advice!</div><!--end:1636750228381--><><!--begin:1636750253075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750253_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1636750253075--><><!--begin:1636750545613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750545_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636750545613--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric: Doing well, thank you\r\nTiffany: We advise if the certification is not renewed within 3 months of the annual requirement you complete the initial training again.  But we cannot make that decision for you.  \r\nTiffany: OSHA is not 100% clear when they state the requirements for the annual refresher\r\nEric: I&#39;ve noticed, I couldn&#39;t find anything specific.  Thank you for your advice!\r\nTiffany: Is there anything else I can assist you with today? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('26163564387', 1636997139, 1636997251, 2, 23, 30, 8, 0, 0, 0, 0, 1101, 0, 0, 0, 0, 'Marcus', 'marcus.siefert@technipfmc.com', '73.6.214.155', 'f90a6e6ca27f8fd4b6f29f95b43127a0', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TechnipFMC-cus-', 'I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636997142489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636997142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcus</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636997142489--><><!--begin:1636997173391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636997173_co>:&nbsp;</b></span>The class final determination will be made tomorrow by management.  The class is still pending at this time.  </div><!--end:1636997173391--><><!--begin:1636997230665--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus<timestamp_1636997230_cv>:&nbsp;</b></span>Ok thanks!</div><!--end:1636997230665--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcus!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The class final determination will be made tomorrow by management.  The class is still pending at this time.  \r\nMarcus: Ok thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('261652028EB', 1637013525, 1637013814, 2, 23, 32, 13, 0, 0, 0, 0, 3177, 0, 0, 0, 0, 'john', 'john.cazares@cepheid.com', '12.197.245.138', 'd0b0008363b2fd92b19cbb2ebe61608f', 'Select Area of Inquiry:-_-Other-cus-Company-_-cepheid-cus-', 'Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1637013529018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013528_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1637013529018--><><!--begin:1637013544252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013544_co>:&nbsp;</b></span>Do you have an order number I can look up?</div><!--end:1637013544252--><><!--begin:1637013546088--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013546_cv>:&nbsp;</b></span>Hi Tiffany, I am well. thank you</div><!--end:1637013546088--><><!--begin:1637013548166--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013548_cv>:&nbsp;</b></span>how are you?</div><!--end:1637013548166--><><!--begin:1637013554964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013554_co>:&nbsp;</b></span>I am good thank you</div><!--end:1637013554964--><><!--begin:1637013576360--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013576_cv>:&nbsp;</b></span>I do not, I believe someone from my company used my credit card and did not send me a receipt</div><!--end:1637013576360--><><!--begin:1637013653189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013653_co>:&nbsp;</b></span>Okay that is fine I believe it is #14479 ordered by Shakti Sampath</div><!--end:1637013653189--><><!--begin:1637013667360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013667_co>:&nbsp;</b></span>Can I please have your email address to send the receipt to?</div><!--end:1637013667360--><><!--begin:1637013686265--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013686_cv>:&nbsp;</b></span><a href=\'mailto:john.cazares@cepheid.com\' target=\'_blank\' rel=\'noopener noreferrer\'>john.cazares@cepheid.com</a></div><!--end:1637013686265--><><!--begin:1637013693705--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013693_cv>:&nbsp;</b></span>okay, thank you!</div><!--end:1637013693705--><><!--begin:1637013746118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013746_co>:&nbsp;</b></span>My pleasure! I have sent the email a moment ago</div><!--end:1637013746118--><><!--begin:1637013762894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013762_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1637013762894--><><!--begin:1637013785851--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013785_cv>:&nbsp;</b></span>that is all</div><!--end:1637013785851--><><!--begin:1637013788223--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013788_cv>:&nbsp;</b></span>thanks again</div><!--end:1637013788223--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.\r\nTiffany has joined the chat.\r\nTiffany: Hi, john!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number I can look up?\r\njohn: Hi Tiffany, I am well. thank you\r\njohn: how are you?\r\nTiffany: I am good thank you\r\njohn: I do not, I believe someone from my company used my credit card and did not send me a receipt\r\nTiffany: Okay that is fine I believe it is #14479 ordered by Shakti Sampath\r\nTiffany: Can I please have your email address to send the receipt to?\r\njohn: mailto:john.cazares@cepheid.com\r\njohn: okay, thank you!\r\nTiffany: My pleasure! I have sent the email a moment ago\r\nTiffany: Is there anything else I can assist you with today?\r\njohn: that is all\r\njohn: thanks again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261715936EZ', 1637077412, 1637077643, 2, 23, 10, 6, 0, 0, 0, 0, 3887, 0, 0, 0, 0, 'Agatha', 'amkim@trccompanies.com', '73.158.214.243', 'f5c9eb323d30bf15d6a5bf2d4bd42424', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TRC-cus-', 'Why was my order cancelled?', '<div class=\'ca\'><div class=\'info_box\'><i>Why was my order cancelled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1637077413897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077413_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Agatha</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1637077413897--><><!--begin:1637077425078--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077425_cv>:&nbsp;</b></span>i&#39;m good, hi tiffany</div><!--end:1637077425078--><><!--begin:1637077435055--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077435_cv>:&nbsp;</b></span>just wondering why my order was cancelled right after i made it</div><!--end:1637077435055--><><!--begin:1637077496523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077496_co>:&nbsp;</b></span>Can you provide me an order number?</div><!--end:1637077496523--><><!--begin:1637077503385--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077503_cv>:&nbsp;</b></span>14938</div><!--end:1637077503385--><><!--begin:1637077545454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077545_co>:&nbsp;</b></span>I see you are with TRC </div><!--end:1637077545454--><><!--begin:1637077550653--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077550_cv>:&nbsp;</b></span>yes</div><!--end:1637077550653--><><!--begin:1637077565878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077565_co>:&nbsp;</b></span>TRC has their own online portal they want the employees to use</div><!--end:1637077565878--><><!--begin:1637077580803--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077580_cv>:&nbsp;</b></span>oh</div><!--end:1637077580803--><><!--begin:1637077590150--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077590_cv>:&nbsp;</b></span>ok, i will go through there instead</div><!--end:1637077590150--><><!--begin:1637077591847--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077591_cv>:&nbsp;</b></span>thank you</div><!--end:1637077591847--><><!--begin:1637077594144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077594_co>:&nbsp;</b></span>I believe I left you a voice message and sent you an email regarding this order per my notes</div><!--end:1637077594144--><><!--begin:1637077609236--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077609_cv>:&nbsp;</b></span>the email just said it was cancelled</div><!--end:1637077609236--><><!--begin:1637077614927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077614_co>:&nbsp;</b></span>Chloe Hudson or Tim Johnson are the TRC contacts for the training portal</div><!--end:1637077614927--><><!--begin:1637077615131--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077615_cv>:&nbsp;</b></span>thank you for taking care of that for me</div><!--end:1637077615131--><><!--begin:1637077623574--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077623_cv>:&nbsp;</b></span>i&#39;m still a little new to this</div><!--end:1637077623574--><><!--begin:1637077628676--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077628_cv>:&nbsp;</b></span>i will go through our system instead</div><!--end:1637077628676--><><!--begin:1637077634411--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077634_cv>:&nbsp;</b></span>thank you and have a great day</div><!--end:1637077634411--><><!--begin:1637077643634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077643_co>:&nbsp;</b></span>You as well!</div><!--end:1637077643634--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Why was my order cancelled?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Agatha!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAgatha: i&#39;m good, hi tiffany\r\nAgatha: just wondering why my order was cancelled right after i made it\r\nTiffany: Can you provide me an order number?\r\nAgatha: 14938\r\nTiffany: I see you are with TRC \r\nAgatha: yes\r\nTiffany: TRC has their own online portal they want the employees to use\r\nAgatha: oh\r\nAgatha: ok, i will go through there instead\r\nAgatha: thank you\r\nTiffany: I believe I left you a voice message and sent you an email regarding this order per my notes\r\nAgatha: the email just said it was cancelled\r\nTiffany: Chloe Hudson or Tim Johnson are the TRC contacts for the training portal\r\nAgatha: thank you for taking care of that for me\r\nAgatha: i&#39;m still a little new to this\r\nAgatha: i will go through our system instead\r\nAgatha: thank you and have a great day\r\nTiffany: You as well!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('262856333H3', 1638217822, 1638218083, 2, 23, 24, 4, 0, 0, 0, 0, 2492, 0, 0, 0, 0, 'Shawn Harrison', 'SHarrison@forrestpaint.com', '50.228.24.114', 'a678175f7300e0512cfc18f01654e656', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Forrest paint -cus-', 'i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.', '<div class=\'ca\'><div class=\'info_box\'><i>i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638217826267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638217826_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shawn Harrison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638217826267--><><!--begin:1638217841578--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638217841_cv>:&nbsp;</b></span>good ty</div><!--end:1638217841578--><><!--begin:1638217972416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638217972_co>:&nbsp;</b></span>The refresher course is the same days we hold the hands-on training so you can use the same schedule as reference but to register you would need to call our office the Monday the week of the class you are interested in and we will get you set up at no additional cost.  </div><!--end:1638217972416--><><!--begin:1638218019171--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218019_cv>:&nbsp;</b></span>ok thank you </div><!--end:1638218019171--><><!--begin:1638218037373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638218037_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1638218037373--><><!--begin:1638218057616--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218057_cv>:&nbsp;</b></span>i dont thank so </div><!--end:1638218057616--><><!--begin:1638218064816--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218064_cv>:&nbsp;</b></span>have a good day </div><!--end:1638218064816--><><!--begin:1638218077134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638218077_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638218077134--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shawn Harrison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShawn Harrison: good ty\r\nTiffany: The refresher course is the same days we hold the hands-on training so you can use the same schedule as reference but to register you would need to call our office the Monday the week of the class you are interested in and we will get you set up at no additional cost.  \r\nShawn Harrison: ok thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nShawn Harrison: i dont thank so \r\nShawn Harrison: have a good day \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2629351208K', 1638296597, 1638297308, 1, 23, 12, 10, 0, 0, 0, 0, 4983, 0, 0, 0, 0, 'Kerry Treacy', 'kerry.treacy@aptim.com', '108.35.156.247', '66352d3511342b60c6bc76b0d1d84306', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-8 HR HAZWOPER REFRESHER-cus-', 'Won\'t allow me to start second module when it says I completed the first. ', '<div class=\'ca\'><div class=\'info_box\'><i>Won\'t allow me to start second module when it says I completed the first. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638296601582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296601_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kerry Treacy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638296601582--><><!--begin:1638296631929--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296632_cv>:&nbsp;</b></span>I&#39;m fine. Why does it say I completed Lesson 1 but will not allow me to start Lesson 2?</div><!--end:1638296631929--><><!--begin:1638296660563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296660_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638296660563--><><!--begin:1638296718168--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296718_cv>:&nbsp;</b></span>so I just need to reread it for a few minute to reach the limit?</div><!--end:1638296718168--><><!--begin:1638296765578--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296765_cv>:&nbsp;</b></span>is there a way to see how much time is left?</div><!--end:1638296765578--><><!--begin:1638296781870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296781_co>:&nbsp;</b></span>Yes you need to spend at least 6 minutes and 8 seconds more in the previous module(s)</div><!--end:1638296781870--><><!--begin:1638296790300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296790_co>:&nbsp;</b></span>If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1638296790300--><><!--begin:1638296798513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296798_co>:&nbsp;</b></span>With the time needed </div><!--end:1638296798513--><><!--begin:1638296798770--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296798_cv>:&nbsp;</b></span>thank you </div><!--end:1638296798770--><><!--begin:1638296812565--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296812_cv>:&nbsp;</b></span>I didn&#39;t want to leave the module to check the question mark </div><!--end:1638296812565--><><!--begin:1638296865592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296865_co>:&nbsp;</b></span>While in the module it does not have a time tracker to view unfortunately </div><!--end:1638296865592--><><!--begin:1638296902148--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296902_cv>:&nbsp;</b></span>I&#39;m curious where the 55 minute time frame comes from? Is it an average of how long it takes people to review? I feel like each module I have to wait around for 10 minutes when I already pass the quizzes </div><!--end:1638296902148--><><!--begin:1638296953938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296953_co>:&nbsp;</b></span>Yes it is the average the developers set in place</div><!--end:1638296953938--><><!--begin:1638296972871--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296972_cv>:&nbsp;</b></span>Got it. Well thank you. </div><!--end:1638296972871--><><!--begin:1638296999805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296999_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638296999805--><><!--begin:1638297013327--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638297013_cv>:&nbsp;</b></span>Nope that was it, thanks!</div><!--end:1638297013327--><><!--begin:1638297050991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638297050_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638297050991--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Won\'t allow me to start second module when it says I completed the first. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kerry Treacy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKerry Treacy: I&#39;m fine. Why does it say I completed Lesson 1 but will not allow me to start Lesson 2?\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nKerry Treacy: so I just need to reread it for a few minute to reach the limit?\r\nKerry Treacy: is there a way to see how much time is left?\r\nTiffany: Yes you need to spend at least 6 minutes and 8 seconds more in the previous module(s)\r\nTiffany: If you hover your curser/arrow over the question mark it will give you an explanation.\r\nTiffany: With the time needed \r\nKerry Treacy: thank you \r\nKerry Treacy: I didn&#39;t want to leave the module to check the question mark \r\nTiffany: While in the module it does not have a time tracker to view unfortunately \r\nKerry Treacy: I&#39;m curious where the 55 minute time frame comes from? Is it an average of how long it takes people to review? I feel like each module I have to wait around for 10 minutes when I already pass the quizzes \r\nTiffany: Yes it is the average the developers set in place\r\nKerry Treacy: Got it. Well thank you. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKerry Treacy: Nope that was it, thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2630123335V', 1638373817, 1638374631, 2, 23, 17, 13, 0, 0, 0, 0, 1554, 0, 0, 0, 0, 'cody phillips', 'phillipscody49@gmail.com', '216.106.78.101', 'd22f7201b62b2bd80f3195f3c24b1ba9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EDI-cus-', 'The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop', '<div class=\'ca\'><div class=\'info_box\'><i>The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638373821222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638373821_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>cody phillips</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638373821222--><><!--begin:1638373944590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638373944_co>:&nbsp;</b></span>Which browser are you using on your laptop and what is the site address you are having issues with?</div><!--end:1638373944590--><><!--begin:1638374180248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638374180_co>:&nbsp;</b></span>Cody are you still there?</div><!--end:1638374180248--><><!--begin:1638374626454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638374626_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638374626454--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop\r\nTiffany has joined the chat.\r\nTiffany: Hi, cody phillips!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Which browser are you using on your laptop and what is the site address you are having issues with?\r\nTiffany: Cody are you still there?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2630159399C', 1638377427, 1638377949, 2, 23, 23, 4, 0, 0, 5, 0, 3818, 0, 0, 0, 0, 'Brenda', 'brenda.herrington@dsm.com', '71.14.231.66', '8c72fd04c08cb44fb617cfab5c65acff', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Romer Labs Inc-cus-', 'My email address has changed but an account was created under this new email address but it will not let me log in using this new email', '<div class=\'ca\'><div class=\'info_box\'><i>My email address has changed but an account was created under this new email address but it will not let me log in using this new email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638377431351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377431_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brenda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638377431351--><><!--begin:1638377439232--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377439_cv>:&nbsp;</b></span>good</div><!--end:1638377439232--><><!--begin:1638377467437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377467_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1638377467437--><><!--begin:1638377729712--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377729_cv>:&nbsp;</b></span>my previous email was <a href=\'mailto:brenda.herrington@romerlabs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>brenda.herrington@romerlabs.com</a></div><!--end:1638377729712--><><!--begin:1638377785045--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377785_cv>:&nbsp;</b></span>are you still there?</div><!--end:1638377785045--><><!--begin:1638377791327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377791_co>:&nbsp;</b></span>I see your new account is all set and should be working.  There may be an issues with to much cookies and cache stored in the background of your computer </div><!--end:1638377791327--><><!--begin:1638377810046--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377810_cv>:&nbsp;</b></span>I cleared the cache</div><!--end:1638377810046--><><!--begin:1638377811554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377811_co>:&nbsp;</b></span>Could you try using the follow link and then loggin in to see if it helps</div><!--end:1638377811554--><><!--begin:1638377817216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377817_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1638377817216--><><!--begin:1638377821898--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377822_cv>:&nbsp;</b></span>sure</div><!--end:1638377821898--><><!--begin:1638377867406--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377867_co>:&nbsp;</b></span>My side shows the account is currently active.  Are you possibly logged in on another browser or device?</div><!--end:1638377867406--><><!--begin:1638377869022--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377869_cv>:&nbsp;</b></span>did not work</div><!--end:1638377869022--><><!--begin:1638377907891--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377909_cv>:&nbsp;</b></span>I don&#39;t think so but I will close everything down and restart my computer</div><!--end:1638377907891--><><!--begin:1638377924680--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377924_cv>:&nbsp;</b></span>if that doesn&#39;t work  I will contact you again</div><!--end:1638377924680--><><!--begin:1638377935451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377935_co>:&nbsp;</b></span>Okay if you still need assistance after that I will be here for you :)</div><!--end:1638377935451--><><!--begin:1638377946424--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377946_cv>:&nbsp;</b></span>Thanks Tiffany</div><!--end:1638377946424--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My email address has changed but an account was created under this new email address but it will not let me log in using this new email\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brenda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrenda: good\r\nTiffany: One moment while I look you up\r\nBrenda: my previous email was mailto:brenda.herrington@romerlabs.com\r\nBrenda: are you still there?\r\nTiffany: I see your new account is all set and should be working.  There may be an issues with to much cookies and cache stored in the background of your computer \r\nBrenda: I cleared the cache\r\nTiffany: Could you try using the follow link and then loggin in to see if it helps\r\nTiffany: https://csregsonline.com/\r\nBrenda: sure\r\nTiffany: My side shows the account is currently active.  Are you possibly logged in on another browser or device?\r\nBrenda: did not work\r\nBrenda: I don&#39;t think so but I will close everything down and restart my computer\r\nBrenda: if that doesn&#39;t work  I will contact you again\r\nTiffany: Okay if you still need assistance after that I will be here for you :)\r\nBrenda: Thanks Tiffany\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263023325Y7', 1638384826, 1638387124, 2, 23, 36, 17, 0, 0, 0, 0, 2997, 0, 0, 0, 0, 'Alison Adams', 'a.adams@trileaf.com', '71.46.237.210', 'fdfb9b36172425d9cb87f3af9bc350ed', 'Select Area of Inquiry:-_-Other-cus-Company-_-Trileaf-cus-', 'I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638384829836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384829_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alison Adams</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638384829836--><><!--begin:1638384848167--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384848_cv>:&nbsp;</b></span>I&#39;m doing well! and you?</div><!--end:1638384848167--><><!--begin:1638384879972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384879_co>:&nbsp;</b></span>I am good thank you! OSHA is not specific on the annual date requirement</div><!--end:1638384879972--><><!--begin:1638384906292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384906_co>:&nbsp;</b></span>We advise completing the refresher within 3 months of the previous date</div><!--end:1638384906292--><><!--begin:1638384919749--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384919_cv>:&nbsp;</b></span>Ok, so as long as i still take the refresher course by the end of 2020, my HAZWOPER cert is still valid?</div><!--end:1638384919749--><><!--begin:1638384927907--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384927_cv>:&nbsp;</b></span>*by the end of 2021</div><!--end:1638384927907--><><!--begin:1638385116021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638385115_co>:&nbsp;</b></span>As I stated OSHA is not specific on the annual date requirement in the regulations and I can only offer our option/advise on the wiggle room we suggest.  The ultimate decision is up to you.  I am sorry I can not give you a more yes or no answer</div><!--end:1638385116021--><><!--begin:1638385363820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638385363_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1638385363820--><><!--begin:1638387123712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638387123_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638387123712--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alison Adams!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlison Adams: I&#39;m doing well! and you?\r\nTiffany: I am good thank you! OSHA is not specific on the annual date requirement\r\nTiffany: We advise completing the refresher within 3 months of the previous date\r\nAlison Adams: Ok, so as long as i still take the refresher course by the end of 2020, my HAZWOPER cert is still valid?\r\nAlison Adams: *by the end of 2021\r\nTiffany: As I stated OSHA is not specific on the annual date requirement in the regulations and I can only offer our option/advise on the wiggle room we suggest.  The ultimate decision is up to you.  I am sorry I can not give you a more yes or no answer\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263031843RG', 1638393341, 1638394004, 2, 23, 33, 12, 0, 0, 0, 0, 4208, 0, 0, 0, 0, 'Chris Gardner', 'c.gardner@danbury-ct.gov', '71.234.203.34', '664393fc1e1e9734249bbf4a08cfbebe', 'Select Area of Inquiry:-_-Other-cus-Company-_-City of Danbury Public Utilities-cus-', 'I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27', '<div class=\'ca\'><div class=\'info_box\'><i>I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638393343440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393343_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638393343440--><><!--begin:1638393356416--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393356_cv>:&nbsp;</b></span>I am doing well, thank you</div><!--end:1638393356416--><><!--begin:1638393415436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393415_co>:&nbsp;</b></span>I can send you an email with the class schedule link as well as directions on how to register for the hands-on class if you would like</div><!--end:1638393415436--><><!--begin:1638393451438--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393451_cv>:&nbsp;</b></span>I am just worried the class will get canceled again and I wont get it done before it expires </div><!--end:1638393451438--><><!--begin:1638393481477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393481_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1638393481477--><><!--begin:1638393527299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393527_co>:&nbsp;</b></span>The link above is for the scheduled classes </div><!--end:1638393527299--><><!--begin:1638393563770--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393563_cv>:&nbsp;</b></span>What happens if that one gets canceled like the last ones I tried to sign up for?</div><!--end:1638393563770--><><!--begin:1638393576195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393576_co>:&nbsp;</b></span>Confirmed classes for this Friday are Detroit, MI, Nyack, NY Portland, OR San Jose, CA and St Louis, MO</div><!--end:1638393576195--><><!--begin:1638393592443--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393592_cv>:&nbsp;</b></span>Can I sign up for nyack?</div><!--end:1638393592443--><><!--begin:1638393610410--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393610_cv>:&nbsp;</b></span>That&#39;s not far from me!</div><!--end:1638393610410--><><!--begin:1638393636283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393636_co>:&nbsp;</b></span>Yes I can get you into Nyack for this Friday 12/03/2021</div><!--end:1638393636283--><><!--begin:1638393647021--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393646_cv>:&nbsp;</b></span>That would be perfect!</div><!--end:1638393647021--><><!--begin:1638393653011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393652_co>:&nbsp;</b></span>I will get you set up and send you the details shortly.</div><!--end:1638393653011--><><!--begin:1638393684043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393683_co>:&nbsp;</b></span>There are fees to reschedule so are you sure you want to be registered into that class</div><!--end:1638393684043--><><!--begin:1638393929701--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393929_cv>:&nbsp;</b></span>Yes please</div><!--end:1638393929701--><><!--begin:1638393963620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393963_co>:&nbsp;</b></span>I will get you set up and send you the details in about 15 minutes.  Is there anything else I can assist you with?</div><!--end:1638393963620--><><!--begin:1638394005065--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638394004_cv>:&nbsp;</b></span>Awesome thank you!</div><!--end:1638394005065--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Gardner: I am doing well, thank you\r\nTiffany: I can send you an email with the class schedule link as well as directions on how to register for the hands-on class if you would like\r\nChris Gardner: I am just worried the class will get canceled again and I wont get it done before it expires \r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: The link above is for the scheduled classes \r\nChris Gardner: What happens if that one gets canceled like the last ones I tried to sign up for?\r\nTiffany: Confirmed classes for this Friday are Detroit, MI, Nyack, NY Portland, OR San Jose, CA and St Louis, MO\r\nChris Gardner: Can I sign up for nyack?\r\nChris Gardner: That&#39;s not far from me!\r\nTiffany: Yes I can get you into Nyack for this Friday 12/03/2021\r\nChris Gardner: That would be perfect!\r\nTiffany: I will get you set up and send you the details shortly.\r\nTiffany: There are fees to reschedule so are you sure you want to be registered into that class\r\nChris Gardner: Yes please\r\nTiffany: I will get you set up and send you the details in about 15 minutes.  Is there anything else I can assist you with?\r\nChris Gardner: Awesome thank you!\r\nThe party has left.  Chat has ended.\r\n\r\n');
