<div class='ca'><div class='info_box'><i>Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? 
</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644431568914--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431568_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Brooke</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644431568914--><><!--begin:1644430912510--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644431579_cv>:&nbsp;</b></span>Hi, I&#39;m well. How are you?</div><!--end:1644430912510--><><!--begin:1644431591609--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431591_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644431591609--><><!--begin:1644431674178--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431674_co>:&nbsp;</b></span>The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  </div><!--end:1644431674178--><><!--begin:1644431692933--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431692_co>:&nbsp;</b></span>Do you have an order number I can assist with this if needed?</div><!--end:1644431692933--><><!--begin:1644431062467--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644431729_cv>:&nbsp;</b></span>Let me find the order number! </div><!--end:1644431062467--><><!--begin:1644431175961--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644431842_cv>:&nbsp;</b></span>Order number is 15447</div><!--end:1644431175961--><><!--begin:1644431918564--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431918_co>:&nbsp;</b></span>I have added the seat into his account.  He should be able to log in and see it to start training.  </div><!--end:1644431918564--><><!--begin:1644431266265--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644431933_cv>:&nbsp;</b></span>Thank you so much! </div><!--end:1644431266265--><><!--begin:1644431958956--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431958_co>:&nbsp;</b></span>His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  </div><!--end:1644431958956--><><!--begin:1644431965038--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431965_co>:&nbsp;</b></span><a href='mailto:randall.babbitt@avmax.com' target='_blank' rel='noopener noreferrer'>randall.babbitt@avmax.com</a></div><!--end:1644431965038--><><!--begin:1644431981765--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644431981_co>:&nbsp;</b></span>Log in page: <a href='https://csregsonline.com/' target='_blank' rel='noopener noreferrer'>https://csregsonline.com</a></div><!--end:1644431981765--><><!--begin:1644431322586--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644431989_cv>:&nbsp;</b></span>it should be <a href='mailto:Edward.Ramirez@avmax.com' target='_blank' rel='noopener noreferrer'>Edward.Ramirez@avmax.com</a></div><!--end:1644431322586--><><!--begin:1644432020389--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644432020_co>:&nbsp;</b></span>Oh looks like is was first sent to another student with the email <a href='mailto:randall.babbitt@avmax.com' target='_blank' rel='noopener noreferrer'>randall.babbitt@avmax.com</a></div><!--end:1644432020389--><><!--begin:1644431432670--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644432099_cv>:&nbsp;</b></span>I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice </div><!--end:1644431432670--><><!--begin:1644432115718--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644432115_co>:&nbsp;</b></span>I have added the IATA in Edwards account</div><!--end:1644432115718--><><!--begin:1644432116295--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644432116_co>:&nbsp;</b></span><a href='mailto:edward.ramirez@avmax.com' target='_blank' rel='noopener noreferrer'>edward.ramirez@avmax.com</a></div><!--end:1644432116295--><><!--begin:1644431471871--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644432138_cv>:&nbsp;</b></span>Thank you! I will have him check soon </div><!--end:1644431471871--><><!--begin:1644432169751--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644432169_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644432169751--><><!--begin:1644431519967--><div class='cv'><span class='notranslate'><b>Brooke<timestamp_1644432186_cv>:&nbsp;</b></span>No ma&#39;am, that is all for now! </div><!--end:1644431519967--><><!--begin:1644432209311--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1644432209_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644432209311--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>