<div class='ca'><div class='info_box'><i>Course will not proceed.
Didn't pass first try on a module assessment and it is not allowing me to try again. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717164216501--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164216_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Nobuyo</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717164216501--><><!--begin:1717164225411--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164225_cv>:&nbsp;</b></span>Good</div><!--end:1717164225411--><><!--begin:1717164235117--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164235_cv>:&nbsp;</b></span>I was running into an issue with my course not proceeding </div><!--end:1717164235117--><><!--begin:1717164241385--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164241_cv>:&nbsp;</b></span>Will you be able to help?</div><!--end:1717164241385--><><!--begin:1717164290217--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164290_co>:&nbsp;</b></span>Will the module quizzes you should be able to take them as many times as needed</div><!--end:1717164290217--><><!--begin:1717164301662--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164302_co>:&nbsp;</b></span>Have you tried to exit the module and then go back in?</div><!--end:1717164301662--><><!--begin:1717164320845--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164320_cv>:&nbsp;</b></span>Yes, I tried exiting and logging in and out </div><!--end:1717164320845--><><!--begin:1717164332364--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164332_cv>:&nbsp;</b></span>But it seems to still be frozen and won&#39;t proceed to the screen for retake. </div><!--end:1717164332364--><><!--begin:1717164405824--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164406_co>:&nbsp;</b></span>I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur</div><!--end:1717164405824--><><!--begin:1717164425269--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164425_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1717164425269--><><!--begin:1717164437727--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164437_cv>:&nbsp;</b></span>I see but I was using the account today and I did not have any issues </div><!--end:1717164437727--><><!--begin:1717164450817--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164450_cv>:&nbsp;</b></span>Thank you </div><!--end:1717164450817--><><!--begin:1717164463470--><div class='cv'><span class='notranslate'><b>Nobuyo<timestamp_1717164463_cv>:&nbsp;</b></span>Thats all </div><!--end:1717164463470--><><!--begin:1717164490425--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1717164490_co>:&nbsp;</b></span>If you need anything else, my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1717164490425--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>