<div class='ca'><div class='info_box'><i>I am stuck in a lesson, I cant move forward.
</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680019748295--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019748_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Edgar</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680019748295--><><!--begin:1680019775025--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019774_co>:&nbsp;</b></span>Can I get your last name please?</div><!--end:1680019775025--><><!--begin:1680019776591--><div class='cv'><span class='notranslate'><b>Edgar<timestamp_1680019776_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1680019776591--><><!--begin:1680019791771--><div class='cv'><span class='notranslate'><b>Edgar<timestamp_1680019791_cv>:&nbsp;</b></span>Martinez-Vazquez</div><!--end:1680019791771--><><!--begin:1680019792114--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019791_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680019792114--><><!--begin:1680019835003--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019834_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1680019835003--><><!--begin:1680019852462--><div class='cv'><span class='notranslate'><b>Edgar<timestamp_1680019852_cv>:&nbsp;</b></span>Okay thank you.</div><!--end:1680019852462--><><!--begin:1680019912562--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019912_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a “time required” and “content required” course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will “time out” if you are inactive  for 10 minutes<br>Module quizzes “lock” if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br><br>Do you have ANY questions on the above?</div><!--end:1680019912562--><><!--begin:1680019976016--><div class='cv'><span class='notranslate'><b>Edgar<timestamp_1680019975_cv>:&nbsp;</b></span>No, I would just like to move forward in the course.</div><!--end:1680019976016--><><!--begin:1680019978813--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680019978_co>:&nbsp;</b></span>I’m going to issue a “one-time” pass for the module you are “stuck” on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br><br>· Engaging in “non-training” activities (writing/answering emails, viewing other windows or browser pages)<br><br>·  Remain fully engaged in the course while training.<br><br>o   Refrain from:<br><br>o   Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br><br>·  “Rushing thru” content and activities. Please, take your time training! We’ve allowed for review and load time<br><br>·      Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br> <br><br>Finally, log out properly: Click the “Exit Lesson” button or the “Exit Module” link at the top right of your screen and;<br><br> <br><br>NEVER use the “X” in the top left corner of the browser window. This closes the page (not the course) and may “lock” your course or even lose accumulated course time. This cannot be recovered.<br><br> <br><br>Can I help with anything else today?</div><!--end:1680019978813--><><!--begin:1680020066129--><div class='cv'><span class='notranslate'><b>Edgar<timestamp_1680020066_cv>:&nbsp;</b></span>No thats it thank you for your help i gratefully appreciate it!</div><!--end:1680020066129--><><!--begin:1680020135244--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680020135_co>:&nbsp;</b></span>Sure thing! You are welcome!</div><!--end:1680020135244--><><!--begin:1680020139779--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680020139_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680020139779--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>