INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3357553274Z', 1711116797, 1711117114, 1, 23, 5, 2, 0, 0, 5, 0, 3269, 0, 0, 0, 0, 'Gregory Yeager', 'greg.yeager@syensqo.com', '150.251.3.1', 'ce185bdc3bd00a90f6ed02096749afcf', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Syensqo-cus-Online Course-_-8 hour Hazwoper-cus-', 'Can you help me with the login screen? A firmwater login pops up after I am in the course and it is saying that it does not recognize my email', '<div class=\'ca\'><div class=\'info_box\'><i>Can you help me with the login screen? A firmwater login pops up after I am in the course and it is saying that it does not recognize my email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711116799947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711116799_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gregory Yeager</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711116799947--><><!--begin:1711116821898--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711116821_cv>:&nbsp;</b></span>Hi Tiffany can you help me with my login issues?</div><!--end:1711116821898--><><!--begin:1711116856058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711116855_co>:&nbsp;</b></span>Are you logging into <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711116856058--><><!--begin:1711116862022--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711116862_cv>:&nbsp;</b></span>Yes</div><!--end:1711116862022--><><!--begin:1711116897242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711116897_co>:&nbsp;</b></span>So you log in successfully and then it bumps you out when you try and enter the course?</div><!--end:1711116897242--><><!--begin:1711116950585--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711116950_cv>:&nbsp;</b></span>Actually, I think it&#39;s working now</div><!--end:1711116950585--><><!--begin:1711116968147--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711116968_cv>:&nbsp;</b></span>I was clicking on the support link instead of the course link. That&#39;s my mistake</div><!--end:1711116968147--><><!--begin:1711116973218--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711116973_cv>:&nbsp;</b></span>Thank you for your help!</div><!--end:1711116973218--><><!--begin:1711116980202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711116980_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711116980202--><><!--begin:1711116992674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711116992_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711116992674--><><!--begin:1711117074050--><div class=\'cv\'><span class=\'notranslate\'><b>Gregory Yeager<timestamp_1711117074_cv>:&nbsp;</b></span>That is all. Thank you</div><!--end:1711117074050--><><!--begin:1711117102813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711117102_co>:&nbsp;</b></span>You are welcome! If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711117102813--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you help me with the login screen? A firmwater login pops up after I am in the course and it is saying that it does not recognize my email\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gregory Yeager!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGregory Yeager: Hi Tiffany can you help me with my login issues?\r\nTiffany: Are you logging into https://csregsonline.com/\r\nGregory Yeager: Yes\r\nTiffany: So you log in successfully and then it bumps you out when you try and enter the course?\r\nGregory Yeager: Actually, I think it&#39;s working now\r\nGregory Yeager: I was clicking on the support link instead of the course link. That&#39;s my mistake\r\nGregory Yeager: Thank you for your help!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nGregory Yeager: That is all. Thank you\r\nTiffany: You are welcome! If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335763683MX', 1711125180, 1711125861, 2, 23, 32, 10, 0, 0, 0, 0, 3624, 0, 0, 0, 0, 'Sharon Sharp', 'fiscalpurchasing@mewuk.com', '209.142.126.93', '33952a40e8022e8a452ea37ff6226c8b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Tuolumne Mewuk Tribal Council-cus-', 'It\'s time for our Environmental Specialist to take the 8 hour hazwoper refresher course. Every year between him and I there is an issue with logins and passwords. My password from lat year purchasing the course is not longer recognized. I assume it\'s been replaced by Erik\'s.', '<div class=\'ca\'><div class=\'info_box\'><i>It\'s time for our Environmental Specialist to take the 8 hour hazwoper refresher course. Every year between him and I there is an issue with logins and passwords. My password from lat year purchasing the course is not longer recognized. I assume it\'s been replaced by Erik\'s.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711125183538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125183_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sharon Sharp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711125183538--><><!--begin:1711125201902--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125201_cv>:&nbsp;</b></span>I&#39;m well, thank you.</div><!--end:1711125201902--><><!--begin:1711125220601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125220_co>:&nbsp;</b></span>One moment please</div><!--end:1711125220601--><><!--begin:1711125288900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125288_co>:&nbsp;</b></span>I see your email in our system as <a href=\'mailto:SSharpe@mewuk.com\' target=\'_blank\' rel=\'noopener noreferrer\'>SSharpe@mewuk.com</a> is this correct?</div><!--end:1711125288900--><><!--begin:1711125331051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125330_co>:&nbsp;</b></span>Or should I use <a href=\'mailto:fiscalpurchasing@mewuk.com\' target=\'_blank\' rel=\'noopener noreferrer\'>fiscalpurchasing@mewuk.com</a> </div><!--end:1711125331051--><><!--begin:1711125361818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125361_co>:&nbsp;</b></span>We recently updated our website so I will need to send you an email to set up your password as the purchaser</div><!--end:1711125361818--><><!--begin:1711125372753--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125372_cv>:&nbsp;</b></span>My notes for login information was <a href=\'mailto:fiscalpurchasing@mewuk.com\' target=\'_blank\' rel=\'noopener noreferrer\'>fiscalpurchasing@mewuk.com</a></div><!--end:1711125372753--><><!--begin:1711125393049--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125393_cv>:&nbsp;</b></span>Oh....that makes sense.</div><!--end:1711125393049--><><!--begin:1711125447156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125447_co>:&nbsp;</b></span>Which email would you like to use?</div><!--end:1711125447156--><><!--begin:1711125503819--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125503_cv>:&nbsp;</b></span>fiscalpurchasing, please.</div><!--end:1711125503819--><><!--begin:1711125533563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125533_co>:&nbsp;</b></span>I just sent you the email now</div><!--end:1711125533563--><><!--begin:1711125607355--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125607_cv>:&nbsp;</b></span>Thank you Tiffany. I will make the changes.</div><!--end:1711125607355--><><!--begin:1711125628484--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711125628_co>:&nbsp;</b></span>Sounds good is there anything else I can assist you with today?</div><!--end:1711125628484--><><!--begin:1711125828646--><div class=\'cv\'><span class=\'notranslate\'><b>Sharon Sharp<timestamp_1711125828_cv>:&nbsp;</b></span>No thank you.</div><!--end:1711125828646--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'It\'s time for our Environmental Specialist to take the 8 hour hazwoper refresher course. Every year between him and I there is an issue with logins and passwords. My password from lat year purchasing the course is not longer recognized. I assume it\'s been replaced by Erik\'s.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sharon Sharp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSharon Sharp: I&#39;m well, thank you.\r\nTiffany: One moment please\r\nTiffany: I see your email in our system as mailto:SSharpe@mewuk.com is this correct?\r\nTiffany: Or should I use mailto:fiscalpurchasing@mewuk.com \r\nTiffany: We recently updated our website so I will need to send you an email to set up your password as the purchaser\r\nSharon Sharp: My notes for login information was mailto:fiscalpurchasing@mewuk.com\r\nSharon Sharp: Oh....that makes sense.\r\nTiffany: Which email would you like to use?\r\nSharon Sharp: fiscalpurchasing, please.\r\nTiffany: I just sent you the email now\r\nSharon Sharp: Thank you Tiffany. I will make the changes.\r\nTiffany: Sounds good is there anything else I can assist you with today?\r\nSharon Sharp: No thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3357806609E', 1711142150, 1711142323, 2, 23, 25, 2, 0, 0, 0, 0, 2186, 0, 0, 0, 0, 'dianne', 'dianne.burnia@stantec.com', '96.78.227.253', 'a2c6de752097f23b45cda3a13c7f13f1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'your website down?', '<div class=\'ca\'><div class=\'info_box\'><i>your website down?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711142152853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711142152_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dianne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711142152853--><><!--begin:1711142170274--><div class=\'cv\'><span class=\'notranslate\'><b>dianne<timestamp_1711142170_cv>:&nbsp;</b></span>ok</div><!--end:1711142170274--><><!--begin:1711142179247--><div class=\'cv\'><span class=\'notranslate\'><b>dianne<timestamp_1711142179_cv>:&nbsp;</b></span>your website down</div><!--end:1711142179247--><><!--begin:1711142183345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711142183_co>:&nbsp;</b></span>Not that I am aware of</div><!--end:1711142183345--><><!--begin:1711142188380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711142188_co>:&nbsp;</b></span>What issue are you having</div><!--end:1711142188380--><><!--begin:1711142197856--><div class=\'cv\'><span class=\'notranslate\'><b>dianne<timestamp_1711142197_cv>:&nbsp;</b></span>it&#39;s not loading</div><!--end:1711142197856--><><!--begin:1711142206233--><div class=\'cv\'><span class=\'notranslate\'><b>dianne<timestamp_1711142206_cv>:&nbsp;</b></span><a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1711142206233--><><!--begin:1711142210649--><div class=\'cv\'><span class=\'notranslate\'><b>dianne<timestamp_1711142210_cv>:&nbsp;</b></span>is that wrong?</div><!--end:1711142210649--><><!--begin:1711142223884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711142223_co>:&nbsp;</b></span>That is correct but it is loading on my side</div><!--end:1711142223884--><><!--begin:1711142241586--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711142241_co>:&nbsp;</b></span>Maybe it is your internet connection or firewall</div><!--end:1711142241586--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'your website down?\r\nTiffany has joined the chat.\r\nTiffany: Hi, dianne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndianne: ok\r\ndianne: your website down\r\nTiffany: Not that I am aware of\r\nTiffany: What issue are you having\r\ndianne: it&#39;s not loading\r\ndianne: http://www.csregs.com\r\ndianne: is that wrong?\r\nTiffany: That is correct but it is loading on my side\r\nTiffany: Maybe it is your internet connection or firewall\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3360089553E', 1711370430, 1711370645, 2, 23, 9, 5, 0, 0, 5, 1, 2133, 0, 0, 0, 0, 'George Wheeler', 'buddy.wheeler@aclaritywater.com', '73.31.143.78', 'f2e679f49eac905d6c83df69b14a54b2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Aclarity Water-cus-', 'I completed the 24 hour online Hazwoper training. I would like to schedule the remaining 16 hours to get 40 hour certified.', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the 24 hour online Hazwoper training. I would like to schedule the remaining 16 hours to get 40 hour certified.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711370432913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370432_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>George Wheeler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711370432913--><><!--begin:1711370481554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370481_co>:&nbsp;</b></span>To purchase the 16-Hour HAZWOPER upgrade please go to our website using the following link: <a href=\'https://www.csregs.com/16-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/16-Hour-HAZWOPER</a></div><!--end:1711370481554--><><!--begin:1711370545226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370545_co>:&nbsp;</b></span>I see we cancelled your original 40-Hour HAZWOPER class.</div><!--end:1711370545226--><><!--begin:1711370568528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370568_co>:&nbsp;</b></span>I can get you rescheduled at no fee without you placing a new order for the 16-Hour HAZWOPER</div><!--end:1711370568528--><><!--begin:1711370581264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370581_co>:&nbsp;</b></span>We do have a Hartford, CT class this week.</div><!--end:1711370581264--><><!--begin:1711370622545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370622_co>:&nbsp;</b></span>The 16-Hour HAZWOPER students would attend the last two days of class on Wednesday-03/27 and Thursday-03/28</div><!--end:1711370622545--><><!--begin:1711370645898--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711370645_co>:&nbsp;</b></span>Do you want me to reschedule you into this weeks class?</div><!--end:1711370645898--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed the 24 hour online Hazwoper training. I would like to schedule the remaining 16 hours to get 40 hour certified.\r\nTiffany has joined the chat.\r\nTiffany: Hi, George Wheeler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: To purchase the 16-Hour HAZWOPER upgrade please go to our website using the following link: https://www.csregs.com/16-Hour-HAZWOPER\r\nTiffany: I see we cancelled your original 40-Hour HAZWOPER class.\r\nTiffany: I can get you rescheduled at no fee without you placing a new order for the 16-Hour HAZWOPER\r\nTiffany: We do have a Hartford, CT class this week.\r\nTiffany: The 16-Hour HAZWOPER students would attend the last two days of class on Wednesday-03/27 and Thursday-03/28\r\nTiffany: Do you want me to reschedule you into this weeks class?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('33601420697', 1711375691, 1711376161, 2, 23, 20, 2, 0, 0, 5, 0, 4843, 0, 0, 0, 0, 'Frank', 'Frank.Trigilio@va.gov', '152.131.10.79', 'c07e1c7fdf047cce96ea9f0659d1b4f6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Veterans Affairs-cus-', '        Frank Trigilio is approved to attend HAZWOPER training on\r\n        4/8/2024, this is an virtual training.  Regsitration Cost:\r\n        $675 \r\n\r\n        V.A. TRANSACTION NUMBERS: \r\n              653-24-2-337-0033\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>        Frank Trigilio is approved to attend HAZWOPER training on\r\n        4/8/2024, this is an virtual training.  Regsitration Cost:\r\n        $675 \r\n\r\n        V.A. TRANSACTION NUMBERS: \r\n              653-24-2-337-0033\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711375694082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375693_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Frank</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711375694082--><><!--begin:1711375712412--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711375712_cv>:&nbsp;</b></span>Good, You?</div><!--end:1711375712412--><><!--begin:1711375724144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375724_co>:&nbsp;</b></span>Good thanks</div><!--end:1711375724144--><><!--begin:1711375771545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375771_co>:&nbsp;</b></span>You were sent a course invite to start training on 03/18/2024</div><!--end:1711375771545--><><!--begin:1711375774109--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711375774_cv>:&nbsp;</b></span>I am having an issue with the 40 HAzmat online course</div><!--end:1711375774109--><><!--begin:1711375781966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375781_co>:&nbsp;</b></span>Did you get that email?</div><!--end:1711375781966--><><!--begin:1711375800772--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711375800_cv>:&nbsp;</b></span>I was told it was april 8th</div><!--end:1711375800772--><><!--begin:1711375857968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375857_co>:&nbsp;</b></span>This is a 40-hour course.  You have to complete the online 32-hour portion before you can attend the 8-Hour hands-on dressout portion.</div><!--end:1711375857968--><><!--begin:1711375874033--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711375874_cv>:&nbsp;</b></span>I do have an email to accept the invitation </div><!--end:1711375874033--><><!--begin:1711375889079--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375888_co>:&nbsp;</b></span>We cannot even register you for the hands-on dressout portion until the online portion is complete.  </div><!--end:1711375889079--><><!--begin:1711375910393--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711375910_cv>:&nbsp;</b></span>I was told by my chain of command this was a full online course.</div><!--end:1711375910393--><><!--begin:1711375965337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375965_co>:&nbsp;</b></span>The 40-Hour HAZWOPER cannot be completed fully online per OSHA regulations there is a hands-on dress-out portion requirement.  </div><!--end:1711375965337--><><!--begin:1711375989200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711375989_co>:&nbsp;</b></span>The course that was purchased for you is the 40 Hour OSHA HAZWOPER - Online Training - Standard w/Hands On Training</div><!--end:1711375989200--><><!--begin:1711376016898--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711376016_cv>:&nbsp;</b></span>Okay. I understand. </div><!--end:1711376016898--><><!--begin:1711376027065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711376026_co>:&nbsp;</b></span>This course includes a 32-hour online portion and then an 8-Hour hands-on dressout in person portion.</div><!--end:1711376027065--><><!--begin:1711376078055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711376077_co>:&nbsp;</b></span>Once you accept the online course invite you have 90 days to complete the FULL course, online portion, hands-on in person portion and then back online to complete the final assessment/exam.  </div><!--end:1711376078055--><><!--begin:1711376105888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711376105_co>:&nbsp;</b></span>Do you have any other questions I can assist with?</div><!--end:1711376105888--><><!--begin:1711376131843--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711376131_cv>:&nbsp;</b></span>Okay. Thank you for your time. </div><!--end:1711376131843--><><!--begin:1711376141112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711376140_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711376141112--><><!--begin:1711376149395--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1711376149_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1711376149395--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '        Frank Trigilio is approved to attend HAZWOPER training on\r\n        4/8/2024, this is an virtual training.  Regsitration Cost:\r\n        $675 \r\n\r\n        V.A. TRANSACTION NUMBERS: \r\n              653-24-2-337-0033\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Frank!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFrank: Good, You?\r\nTiffany: Good thanks\r\nTiffany: You were sent a course invite to start training on 03/18/2024\r\nFrank: I am having an issue with the 40 HAzmat online course\r\nTiffany: Did you get that email?\r\nFrank: I was told it was april 8th\r\nTiffany: This is a 40-hour course.  You have to complete the online 32-hour portion before you can attend the 8-Hour hands-on dressout portion.\r\nFrank: I do have an email to accept the invitation \r\nTiffany: We cannot even register you for the hands-on dressout portion until the online portion is complete.  \r\nFrank: I was told by my chain of command this was a full online course.\r\nTiffany: The 40-Hour HAZWOPER cannot be completed fully online per OSHA regulations there is a hands-on dress-out portion requirement.  \r\nTiffany: The course that was purchased for you is the 40 Hour OSHA HAZWOPER - Online Training - Standard w/Hands On Training\r\nFrank: Okay. I understand. \r\nTiffany: This course includes a 32-hour online portion and then an 8-Hour hands-on dressout in person portion.\r\nTiffany: Once you accept the online course invite you have 90 days to complete the FULL course, online portion, hands-on in person portion and then back online to complete the final assessment/exam.  \r\nTiffany: Do you have any other questions I can assist with?\r\nFrank: Okay. Thank you for your time. \r\nTiffany: You are welcome!\r\nFrank: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336101157ZA', 1711462641, 1711462920, 2, 19, 19, 16, 0, 0, 0, 0, 1881, 0, 0, 0, 0, 'Justin Olson', 'justinolson@106group.com', '174.141.201.104', 'fa8926ce6d3a46ae17b3fa471ca40c96', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-106 Group-cus-', 'Hello, \r\n\r\nI need to buy two online 8-hour annual refresher courses for a couple of employees. If I were to buy to of those trainings, is there a way for me to share it with the two employees? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\n\r\nI need to buy two online 8-hour annual refresher courses for a couple of employees. If I were to buy to of those trainings, is there a way for me to share it with the two employees? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1711462623608--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711462669_co>:&nbsp;</b></span>Good Morning Justin</div><!--end:1711462623608--><><!--begin:1711462746808--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Olson<timestamp_1711462741_cv>:&nbsp;</b></span>Good morning </div><!--end:1711462746808--><><!--begin:1711462754632--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711462800_co>:&nbsp;</b></span>You can purchase both of the classes at the same time and then assign them to them after the purchase.  I would be happy to email you the instructions for that.</div><!--end:1711462754632--><><!--begin:1711462831143--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Olson<timestamp_1711462825_cv>:&nbsp;</b></span>Yes, please email me the instructions. It would be greatly appreciated!</div><!--end:1711462831143--><><!--begin:1711462825970--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711462871_co>:&nbsp;</b></span>I will send those. Is there anything else I can do for you?</div><!--end:1711462825970--><><!--begin:1711462891381--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Olson<timestamp_1711462886_cv>:&nbsp;</b></span>Nope, that&#39;s all the help I will need. Thank you!</div><!--end:1711462891381--><><!--begin:1711462871303--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711462917_co>:&nbsp;</b></span>Your welcome.  Have a great day!</div><!--end:1711462871303--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, \r\n\r\nI need to buy two online 8-hour annual refresher courses for a couple of employees. If I were to buy to of those trainings, is there a way for me to share it with the two employees? \r\nTracy has joined the chat.\r\nTracy: Good Morning Justin\r\nJustin Olson: Good morning \r\nTracy: You can purchase both of the classes at the same time and then assign them to them after the purchase.  I would be happy to email you the instructions for that.\r\nJustin Olson: Yes, please email me the instructions. It would be greatly appreciated!\r\nTracy: I will send those. Is there anything else I can do for you?\r\nJustin Olson: Nope, that&#39;s all the help I will need. Thank you!\r\nTracy: Your welcome.  Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336104524GK', 1711465996, 1711466563, 2, 23, 7, 3, 0, 0, 0, 0, 6437, 0, 0, 0, 0, 'Teodor', 'tgrujoski@stantinc.com', '184.17.130.210', 'dd3bbdadf5ac7909629656fc55c4e05f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stant-cus-', 'When I will receive certificate?', '<div class=\'ca\'><div class=\'info_box\'><i>When I will receive certificate?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711465998055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711465997_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teodor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711465998055--><><!--begin:1711466007728--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466007_cv>:&nbsp;</b></span>Good, thank you.</div><!--end:1711466007728--><><!--begin:1711466029720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466029_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1711466029720--><><!--begin:1711466042086--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466042_cv>:&nbsp;</b></span>OK, thanks.</div><!--end:1711466042086--><><!--begin:1711466060887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466060_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1711466060887--><><!--begin:1711466093041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466092_co>:&nbsp;</b></span>Your certificate will be sent via US Mail to: 	  <br>Joseph Ruddy<br>Stant Corp<br>437 Grove Ct<br>Batavia IL 60510</div><!--end:1711466093041--><><!--begin:1711466101589--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466101_cv>:&nbsp;</b></span>I completed it on 3/12</div><!--end:1711466101589--><><!--begin:1711466120551--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466120_cv>:&nbsp;</b></span>do you know if it was already sent?</div><!--end:1711466120551--><><!--begin:1711466128903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466128_co>:&nbsp;</b></span>I see there has been a slight delay with getting it in the mail  on our end so I can get you a PDF copy at no fee today if you would like.  </div><!--end:1711466128903--><><!--begin:1711466143006--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466143_cv>:&nbsp;</b></span>yes, please.</div><!--end:1711466143006--><><!--begin:1711466155096--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466155_cv>:&nbsp;</b></span>my email is <a href=\'mailto:tgrujoski@stantinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tgrujoski@stantinc.com</a></div><!--end:1711466155096--><><!--begin:1711466155791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466155_co>:&nbsp;</b></span>I will get that sent over shortly.</div><!--end:1711466155791--><><!--begin:1711466171673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466171_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711466171673--><><!--begin:1711466175167--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466175_cv>:&nbsp;</b></span>thank you. Also, can you change mailing address too?</div><!--end:1711466175167--><><!--begin:1711466205024--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466205_cv>:&nbsp;</b></span>Because that is not the person who is certified, just company credit card address.</div><!--end:1711466205024--><><!--begin:1711466264360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466264_co>:&nbsp;</b></span>As the certificate was already printed and most likely put in the mail I cannot change it for this particular certificate but I can update it for future certificates that are sent.  </div><!--end:1711466264360--><><!--begin:1711466330345--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466330_cv>:&nbsp;</b></span>you don&#39;t have too, we can do it in 3 years when the next one is due.</div><!--end:1711466330345--><><!--begin:1711466339275--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466339_cv>:&nbsp;</b></span>Thanks.</div><!--end:1711466339275--><><!--begin:1711466367051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466366_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711466367051--><><!--begin:1711466380434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466380_co>:&nbsp;</b></span>Is there anything else I can do for  you today?</div><!--end:1711466380434--><><!--begin:1711466400299--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466400_cv>:&nbsp;</b></span>All set, just waiting for you email with the cert.</div><!--end:1711466400299--><><!--begin:1711466413756--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466413_cv>:&nbsp;</b></span>*your</div><!--end:1711466413756--><><!--begin:1711466489929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466489_co>:&nbsp;</b></span>Just sent!</div><!--end:1711466489929--><><!--begin:1711466514999--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466515_cv>:&nbsp;</b></span>got it!</div><!--end:1711466514999--><><!--begin:1711466520874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466520_co>:&nbsp;</b></span>If you need anything else you can reach me at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313 or simply by replying to my email.  Have a great day!</div><!--end:1711466520874--><><!--begin:1711466521614--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466521_cv>:&nbsp;</b></span>thank you very much!</div><!--end:1711466521614--><><!--begin:1711466529880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711466529_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711466529880--><><!--begin:1711466557118--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1711466557_cv>:&nbsp;</b></span>you too! Bye now.</div><!--end:1711466557118--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When I will receive certificate?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teodor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeodor: Good, thank you.\r\nTiffany: One moment while I look you up please\r\nTeodor: OK, thanks.\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nTiffany: Your certificate will be sent via US Mail to: 	  Joseph RuddyStant Corp437 Grove CtBatavia IL 60510\r\nTeodor: I completed it on 3/12\r\nTeodor: do you know if it was already sent?\r\nTiffany: I see there has been a slight delay with getting it in the mail  on our end so I can get you a PDF copy at no fee today if you would like.  \r\nTeodor: yes, please.\r\nTeodor: my email is mailto:tgrujoski@stantinc.com\r\nTiffany: I will get that sent over shortly.\r\nTiffany: Is there anything else I can assist you with today?\r\nTeodor: thank you. Also, can you change mailing address too?\r\nTeodor: Because that is not the person who is certified, just company credit card address.\r\nTiffany: As the certificate was already printed and most likely put in the mail I cannot change it for this particular certificate but I can update it for future certificates that are sent.  \r\nTeodor: you don&#39;t have too, we can do it in 3 years when the next one is due.\r\nTeodor: Thanks.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can do for  you today?\r\nTeodor: All set, just waiting for you email with the cert.\r\nTeodor: *your\r\nTiffany: Just sent!\r\nTeodor: got it!\r\nTiffany: If you need anything else you can reach me at tel:8007112706 ext 313 or simply by replying to my email.  Have a great day!\r\nTeodor: thank you very much!\r\nTiffany: You are most welcome!\r\nTeodor: you too! Bye now.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336112416AA', 1711473910, 1711474397, 2, 23, 28, 10, 0, 0, 5, 0, 3638, 0, 0, 0, 0, 'Hannah', 'hannah.medsker@duke.edu', '96.10.238.194', 'a7f42efe086ff0ea872ebffcf6e49907', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-CSS-cus-', 'I am currently doing the online portion of the 40-hour HAZWOPER, and my supervisor wants me to attend the last portion in person. Do you have upcoming training dates in North Carolina? My course is due May 31st. I could attend a session in Raleigh/Durham or Charlotte. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am currently doing the online portion of the 40-hour HAZWOPER, and my supervisor wants me to attend the last portion in person. Do you have upcoming training dates in North Carolina? My course is due May 31st. I could attend a session in Raleigh/Durham or Charlotte. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711473913768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711473913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hannah</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711473913768--><><!--begin:1711473935733--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711473935_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1711473935733--><><!--begin:1711473971438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711473971_co>:&nbsp;</b></span>I am good thank you</div><!--end:1711473971438--><><!--begin:1711474009388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711474009_co>:&nbsp;</b></span>I just sent you an email with information and directions on how to register for the hands-on dress out class once the online portion is completed</div><!--end:1711474009388--><><!--begin:1711474049353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711474049_co>:&nbsp;</b></span>The next Charotte, NC class scheduled is 04/26/2024 and the next Raleigh, NC class is scheduled for 04/12/2024</div><!--end:1711474049353--><><!--begin:1711474095934--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474096_cv>:&nbsp;</b></span>Perfect! Those dates both work for me.</div><!--end:1711474095934--><><!--begin:1711474139151--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474139_cv>:&nbsp;</b></span>Once I finish the online portion, I can sign up for one of those dates?</div><!--end:1711474139151--><><!--begin:1711474191333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711474191_co>:&nbsp;</b></span>You can just email me back and I will get you registered on my end at $0 sa the cost is included with your online course purchase.  </div><!--end:1711474191333--><><!--begin:1711474233285--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474233_cv>:&nbsp;</b></span>Okay great! Thank you. I will email you once I pass the online exam.</div><!--end:1711474233285--><><!--begin:1711474282622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711474282_co>:&nbsp;</b></span>You will actually not be able to take the final exam until after the hands-on class as a password is required but you can email me once you get to the password module.</div><!--end:1711474282622--><><!--begin:1711474320630--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474320_cv>:&nbsp;</b></span>Ok, understood! </div><!--end:1711474320630--><><!--begin:1711474340220--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474340_cv>:&nbsp;</b></span>I will let my supervisor know. Thanks again. </div><!--end:1711474340220--><><!--begin:1711474350892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711474350_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711474350892--><><!--begin:1711474389113--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah<timestamp_1711474389_cv>:&nbsp;</b></span>Have a great day!</div><!--end:1711474389113--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am currently doing the online portion of the 40-hour HAZWOPER, and my supervisor wants me to attend the last portion in person. Do you have upcoming training dates in North Carolina? My course is due May 31st. I could attend a session in Raleigh/Durham or Charlotte. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Hannah!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHannah: I&#39;m good, how are you?\r\nTiffany: I am good thank you\r\nTiffany: I just sent you an email with information and directions on how to register for the hands-on dress out class once the online portion is completed\r\nTiffany: The next Charotte, NC class scheduled is 04/26/2024 and the next Raleigh, NC class is scheduled for 04/12/2024\r\nHannah: Perfect! Those dates both work for me.\r\nHannah: Once I finish the online portion, I can sign up for one of those dates?\r\nTiffany: You can just email me back and I will get you registered on my end at $0 sa the cost is included with your online course purchase.  \r\nHannah: Okay great! Thank you. I will email you once I pass the online exam.\r\nTiffany: You will actually not be able to take the final exam until after the hands-on class as a password is required but you can email me once you get to the password module.\r\nHannah: Ok, understood! \r\nHannah: I will let my supervisor know. Thanks again. \r\nTiffany: You are most welcome!\r\nHannah: Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336115406JK', 1711476903, 1711477534, 2, 23, 32, 9, 0, 0, 0, 0, 4684, 0, 0, 0, 0, 'Jerry Ngo', 'jhngo@gsi-net.com', '104.10.26.99', '1c86b82fad72de48f4654649fadccdab', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-GSI Environmental-cus-', 'Please send over certificate of HAZWOPER 8hr Refresher completion ', '<div class=\'ca\'><div class=\'info_box\'><i>Please send over certificate of HAZWOPER 8hr Refresher completion </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711476907959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711476907_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jerry Ngo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711476907959--><><!--begin:1711476981932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711476981_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1711476981932--><><!--begin:1711477010359--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477010_cv>:&nbsp;</b></span>yes the course was completed march 12 by Jerry Ngo</div><!--end:1711477010359--><><!--begin:1711477032899--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477032_cv>:&nbsp;</b></span>can you confirm the mailing address that it was sent to?</div><!--end:1711477032899--><><!--begin:1711477045139--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477045_cv>:&nbsp;</b></span>all registration fees have been paid</div><!--end:1711477045139--><><!--begin:1711477051157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477051_co>:&nbsp;</b></span>Jerry Ngo<br>GSI Environmental<br>17219 Millikan Ave<br>Irvine CA 92612</div><!--end:1711477051157--><><!--begin:1711477092773--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477092_cv>:&nbsp;</b></span>Yes correct</div><!--end:1711477092773--><><!--begin:1711477098430--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477098_cv>:&nbsp;</b></span>i have not received a certificate though?</div><!--end:1711477098430--><><!--begin:1711477119858--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477119_cv>:&nbsp;</b></span>is it possible to email the certificate in that case?</div><!--end:1711477119858--><><!--begin:1711477224613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477224_co>:&nbsp;</b></span>I do show there was a delay with sending the certificate via US Mail.  I will get you a PDF copy at no fee this one time due to our delay</div><!--end:1711477224613--><><!--begin:1711477246905--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477246_cv>:&nbsp;</b></span>thanks, please send over to <a href=\'mailto:jerryngojhn@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jerryngojhn@gmail.com</a> or <a href=\'mailto:jhngo@gsi-net.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jhngo@gsi-net.com</a></div><!--end:1711477246905--><><!--begin:1711477251885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477251_co>:&nbsp;</b></span>Normally there is a $10 fee</div><!--end:1711477251885--><><!--begin:1711477312588--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477312_cv>:&nbsp;</b></span>please send to one of the emails thank you</div><!--end:1711477312588--><><!--begin:1711477316198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477316_co>:&nbsp;</b></span>I will get the PDF generated and sent today</div><!--end:1711477316198--><><!--begin:1711477324102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477323_co>:&nbsp;</b></span>You are welcome</div><!--end:1711477324102--><><!--begin:1711477333878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477333_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711477333878--><><!--begin:1711477394917--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477394_cv>:&nbsp;</b></span>no that&#39;s all thank you</div><!--end:1711477394917--><><!--begin:1711477400125--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1711477400_cv>:&nbsp;</b></span>have a good day</div><!--end:1711477400125--><><!--begin:1711477425946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711477425_co>:&nbsp;</b></span>You as well!!</div><!--end:1711477425946--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Please send over certificate of HAZWOPER 8hr Refresher completion \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jerry Ngo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nJerry Ngo: yes the course was completed march 12 by Jerry Ngo\r\nJerry Ngo: can you confirm the mailing address that it was sent to?\r\nJerry Ngo: all registration fees have been paid\r\nTiffany: Jerry NgoGSI Environmental17219 Millikan AveIrvine CA 92612\r\nJerry Ngo: Yes correct\r\nJerry Ngo: i have not received a certificate though?\r\nJerry Ngo: is it possible to email the certificate in that case?\r\nTiffany: I do show there was a delay with sending the certificate via US Mail.  I will get you a PDF copy at no fee this one time due to our delay\r\nJerry Ngo: thanks, please send over to mailto:jerryngojhn@gmail.com or mailto:jhngo@gsi-net.com\r\nTiffany: Normally there is a $10 fee\r\nJerry Ngo: please send to one of the emails thank you\r\nTiffany: I will get the PDF generated and sent today\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nJerry Ngo: no that&#39;s all thank you\r\nJerry Ngo: have a good day\r\nTiffany: You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3361195719M', 1711481059, 1711482571, 2, 23, 22, 4, 0, 0, 0, 0, 2539, 0, 0, 0, 0, 'Patrick', 'pwmoffitt@gsi-net.com', '72.174.129.52', '8214c42c98bd54a4500fc5fb868fa3e8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'The site will not let me register for some reason. Error code says, \"An error occurred during registration. Please try again.\" However it does not show what the error might be. ', '<div class=\'ca\'><div class=\'info_box\'><i>The site will not let me register for some reason. Error code says, \"An error occurred during registration. Please try again.\" However it does not show what the error might be. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711481063304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711481063_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Patrick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711481063304--><><!--begin:1711481072696--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1711481072_cv>:&nbsp;</b></span>Good thanks</div><!--end:1711481072696--><><!--begin:1711481191563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711481191_co>:&nbsp;</b></span>One moment while i look you up</div><!--end:1711481191563--><><!--begin:1711481335362--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1711481335_cv>:&nbsp;</b></span>I dont even have an account yet. The website wont let submit the initial registration with the website</div><!--end:1711481335362--><><!--begin:1711481441709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711481441_co>:&nbsp;</b></span>You are at the main site attempting to purchase training correct</div><!--end:1711481441709--><><!--begin:1711481497649--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1711481497_cv>:&nbsp;</b></span>Yes trying to purchase, but need to register first</div><!--end:1711481497649--><><!--begin:1711481536863--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1711481537_cv>:&nbsp;</b></span>maybe I dont need to register - it atuomatically sent me to this page after I added the course to my basket. Can I just checkout without registering?</div><!--end:1711481536863--><><!--begin:1711481621520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711481621_co>:&nbsp;</b></span>You do need to set up an account</div><!--end:1711481621520--><><!--begin:1711481874350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711481874_co>:&nbsp;</b></span>I did just get an order from <a href=\'mailto:dcbranscum@gsi-net.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dcbranscum@gsi-net.com</a> were you able to move forward with the purchase?</div><!--end:1711481874350--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The site will not let me register for some reason. Error code says, \"An error occurred during registration. Please try again.\" However it does not show what the error might be. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Patrick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPatrick: Good thanks\r\nTiffany: One moment while i look you up\r\nPatrick: I dont even have an account yet. The website wont let submit the initial registration with the website\r\nTiffany: You are at the main site attempting to purchase training correct\r\nPatrick: Yes trying to purchase, but need to register first\r\nPatrick: maybe I dont need to register - it atuomatically sent me to this page after I added the course to my basket. Can I just checkout without registering?\r\nTiffany: You do need to set up an account\r\nTiffany: I did just get an order from mailto:dcbranscum@gsi-net.com were you able to move forward with the purchase?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336187559HM', 1711549048, 1711549687, 2, 23, 24, 3, 0, 0, 0, 0, 2999, 0, 0, 0, 0, 'Tymber', 'tymber.minnick@loudoun.gov', '142.202.200.1', 'e639162ef32d6109ffc180563b3e30c2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Loudoun County Landfill-cus-', 'I purchased the training for me and a coworker. I cannot log into the student portal to share access with her, or view myself. I can log into main site but the portal says my email doesnt exist.', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased the training for me and a coworker. I cannot log into the student portal to share access with her, or view myself. I can log into main site but the portal says my email doesnt exist.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711549052715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549052_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tymber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711549052715--><><!--begin:1711549136681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549136_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1711549136681--><><!--begin:1711549245349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549245_co>:&nbsp;</b></span>Please refresh your account I have upgrade you to the group manager</div><!--end:1711549245349--><><!--begin:1711549311277--><div class=\'cv\'><span class=\'notranslate\'><b>Tymber<timestamp_1711549311_cv>:&nbsp;</b></span>Okay!</div><!--end:1711549311277--><><!--begin:1711549357119--><div class=\'cv\'><span class=\'notranslate\'><b>Tymber<timestamp_1711549357_cv>:&nbsp;</b></span>I am still unable to log in </div><!--end:1711549357119--><><!--begin:1711549375600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549375_co>:&nbsp;</b></span>Are you trying to log into <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711549375600--><><!--begin:1711549444236--><div class=\'cv\'><span class=\'notranslate\'><b>Tymber<timestamp_1711549444_cv>:&nbsp;</b></span>I was but for some reason the link you sent worked</div><!--end:1711549444236--><><!--begin:1711549455319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549455_co>:&nbsp;</b></span>Great!</div><!--end:1711549455319--><><!--begin:1711549458466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549458_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711549458466--><><!--begin:1711549504604--><div class=\'cv\'><span class=\'notranslate\'><b>Tymber<timestamp_1711549504_cv>:&nbsp;</b></span>No thank you! That is all</div><!--end:1711549504604--><><!--begin:1711549527257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549527_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711549527257--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased the training for me and a coworker. I cannot log into the student portal to share access with her, or view myself. I can log into main site but the portal says my email doesnt exist.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tymber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nTiffany: Please refresh your account I have upgrade you to the group manager\r\nTymber: Okay!\r\nTymber: I am still unable to log in \r\nTiffany: Are you trying to log into https://csregsonline.com/\r\nTymber: I was but for some reason the link you sent worked\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nTymber: No thank you! That is all\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336188506ZH', 1711549992, 1711551249, 2, 23, 21, 2, 0, 0, 0, 0, 3103, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', 'a7846595d5c7526fca0891975dafe98f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'I am trying to register one of our techs for the H2S course and it says an error occurred during registration. I provided my information, but I won\'t be completing the course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register one of our techs for the H2S course and it says an error occurred during registration. I provided my information, but I won\'t be completing the course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711549995244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711549995_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711549995244--><><!--begin:1711550031059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711550030_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1711550031059--><><!--begin:1711550107953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711550107_co>:&nbsp;</b></span>Did the message cone up when trying to set up your purcashing account?</div><!--end:1711550107953--><><!--begin:1711550305283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711550305_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1711550305283--><><!--begin:1711550327432--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1711550326_cv>:&nbsp;</b></span>just trying to get in</div><!--end:1711550327432--><><!--begin:1711550726163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711550726_co>:&nbsp;</b></span>I sent you a password set email from our NetSuite system</div><!--end:1711550726163--><><!--begin:1711550836703--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1711550835_cv>:&nbsp;</b></span>got in</div><!--end:1711550836703--><><!--begin:1711550838320--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1711550837_cv>:&nbsp;</b></span>thank you</div><!--end:1711550838320--><><!--begin:1711550867315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711550867_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711550867315--><><!--begin:1711550947771--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1711550946_cv>:&nbsp;</b></span>now I have purchased the course but need to place it in our field techs name</div><!--end:1711550947771--><><!--begin:1711551029831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711551029_co>:&nbsp;</b></span>You should get an email from our other online training system to log in and do that</div><!--end:1711551029831--><><!--begin:1711551043650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711551043_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711551043650--><><!--begin:1711551250106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711551249_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711551250106--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am trying to register one of our techs for the H2S course and it says an error occurred during registration. I provided my information, but I won\'t be completing the course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nTiffany: Did the message cone up when trying to set up your purcashing account?\r\nTiffany: Do you still need assistance?\r\nSarah Munday: just trying to get in\r\nTiffany: I sent you a password set email from our NetSuite system\r\nSarah Munday: got in\r\nSarah Munday: thank you\r\nTiffany: You are welcome!\r\nSarah Munday: now I have purchased the course but need to place it in our field techs name\r\nTiffany: You should get an email from our other online training system to log in and do that\r\nTiffany: https://csregsonline.com/\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('336196004HB', 1711557493, 1711557901, 2, 23, 23, 5, 0, 0, 5, 0, 2751, 0, 0, 0, 0, 'Paulna', 'pwells@gsi-net.com', '163.235.193.10', 'e53087f9ea8f9623e2135e29419305e3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'I\'m trying to register a new account. However, when I click \"Create Account\", a pop up keeps coming up that \"An error occured during registration. Please try again.\" Is there another way to create a new account?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to register a new account. However, when I click \"Create Account\", a pop up keeps coming up that \"An error occured during registration. Please try again.\" Is there another way to create a new account?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711557495884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557495_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paulna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711557495884--><><!--begin:1711557508621--><div class=\'cv\'><span class=\'notranslate\'><b>Paulna<timestamp_1711557508_cv>:&nbsp;</b></span>I&#39;m good. How are you?</div><!--end:1711557508621--><><!--begin:1711557545661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557545_co>:&nbsp;</b></span>Good thanks</div><!--end:1711557545661--><><!--begin:1711557568137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557567_co>:&nbsp;</b></span>I just sent you an email to set up a password for our NetSuite system</div><!--end:1711557568137--><><!--begin:1711557644795--><div class=\'cv\'><span class=\'notranslate\'><b>Paulna<timestamp_1711557644_cv>:&nbsp;</b></span>I haven&#39;t received the email yet</div><!--end:1711557644795--><><!--begin:1711557660859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557660_co>:&nbsp;</b></span>Please check junk or spam if it does not come into you inbox</div><!--end:1711557660859--><><!--begin:1711557768100--><div class=\'cv\'><span class=\'notranslate\'><b>Paulna<timestamp_1711557768_cv>:&nbsp;</b></span>Got it! Was able to log in and everything! </div><!--end:1711557768100--><><!--begin:1711557770317--><div class=\'cv\'><span class=\'notranslate\'><b>Paulna<timestamp_1711557770_cv>:&nbsp;</b></span>Thank you!</div><!--end:1711557770317--><><!--begin:1711557791673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557791_co>:&nbsp;</b></span>Great! </div><!--end:1711557791673--><><!--begin:1711557809050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557808_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1711557809050--><><!--begin:1711557827287--><div class=\'cv\'><span class=\'notranslate\'><b>Paulna<timestamp_1711557827_cv>:&nbsp;</b></span>Nope! Thanks! Have a great day!</div><!--end:1711557827287--><><!--begin:1711557836850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711557836_co>:&nbsp;</b></span>You as well!</div><!--end:1711557836850--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to register a new account. However, when I click \"Create Account\", a pop up keeps coming up that \"An error occured during registration. Please try again.\" Is there another way to create a new account?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paulna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaulna: I&#39;m good. How are you?\r\nTiffany: Good thanks\r\nTiffany: I just sent you an email to set up a password for our NetSuite system\r\nPaulna: I haven&#39;t received the email yet\r\nTiffany: Please check junk or spam if it does not come into you inbox\r\nPaulna: Got it! Was able to log in and everything! \r\nPaulna: Thank you!\r\nTiffany: Great! \r\nTiffany: Is there anything else I can assist you with?\r\nPaulna: Nope! Thanks! Have a great day!\r\nTiffany: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336288378KM', 1711649851, 1711650234, 2, 23, 8, 4, 0, 0, 5, 0, 4720, 0, 0, 0, 0, 'Amanda ', 'amanda.baeza54@gmail.com', '67.8.76.249', '9bc7bffbadde5499ef62d765449e154a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Brown and Caldwell-cus-', 'Good Afternoon, I\'m looking to register for the hybrid course offered. The company Brown and Caldwell said the contract between companies has ended, but that you still could provide a discount from mentioning Brown and Caldwell? I\'m curious how much it is, because this would be paid out of my own pocket (and later reimbursed) and would just like to know just how much the course would cost in the end with discount? Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Good Afternoon, I\'m looking to register for the hybrid course offered. The company Brown and Caldwell said the contract between companies has ended, but that you still could provide a discount from mentioning Brown and Caldwell? I\'m curious how much it is, because this would be paid out of my own pocket (and later reimbursed) and would just like to know just how much the course would cost in the end with discount? Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711649854821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711649854_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711649854821--><><!--begin:1711649872786--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda <timestamp_1711649872_cv>:&nbsp;</b></span>I&#39;m great how are you?</div><!--end:1711649872786--><><!--begin:1711649903491--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711649903_co>:&nbsp;</b></span>I am good thanks</div><!--end:1711649903491--><><!--begin:1711649994659--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711649994_co>:&nbsp;</b></span>No there is no existing discount for Brown & Caldwell. <br>Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.<br><br>At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:<br><br>Are employed by a company that provides hands-on training for their employees or;<br>Have job descriptions that EXCLUDE exposure to IDLH environments.<br><br>Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.</div><!--end:1711649994659--><><!--begin:1711650052718--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda <timestamp_1711650052_cv>:&nbsp;</b></span>okay, thankyou! </div><!--end:1711650052718--><><!--begin:1711650088859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650088_co>:&nbsp;</b></span>The standard version that includes that hands0on dress-out requirement is $975 and the hybrid option which does not include the hands-on dress-out class is $775, the hands-on dress-out price when sold separately is $295</div><!--end:1711650088859--><><!--begin:1711650130522--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda <timestamp_1711650130_cv>:&nbsp;</b></span>perfect, thankyou for letting me know!</div><!--end:1711650130522--><><!--begin:1711650157675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650157_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711650157675--><><!--begin:1711650168732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650168_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1711650168732--><><!--begin:1711650182885--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda <timestamp_1711650182_cv>:&nbsp;</b></span>nope, thats all I needed :)</div><!--end:1711650182885--><><!--begin:1711650197404--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650197_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711650197404--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good Afternoon, I\'m looking to register for the hybrid course offered. The company Brown and Caldwell said the contract between companies has ended, but that you still could provide a discount from mentioning Brown and Caldwell? I\'m curious how much it is, because this would be paid out of my own pocket (and later reimbursed) and would just like to know just how much the course would cost in the end with discount? Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amanda !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda : I&#39;m great how are you?\r\nTiffany: I am good thanks\r\nTiffany: No there is no existing discount for Brown & Caldwell. Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:Are employed by a company that provides hands-on training for their employees or;Have job descriptions that EXCLUDE exposure to IDLH environments.Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.\r\nAmanda : okay, thankyou! \r\nTiffany: The standard version that includes that hands0on dress-out requirement is $975 and the hybrid option which does not include the hands-on dress-out class is $775, the hands-on dress-out price when sold separately is $295\r\nAmanda : perfect, thankyou for letting me know!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nAmanda : nope, thats all I needed :)\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336288773WH', 1711650245, 1711650513, 2, 23, 7, 4, 0, 0, 5, 0, 2266, 0, 0, 0, 0, 'Kimberly', 'kimberly.dudeck@aptim.com', '24.0.73.78', '2b018121691ae5ea17b365f30703ab76', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Aptim-cus-', 'Once I purchase the 40 hours HAZWOPER Online Standard course, is there a time limit on how quickly I need to complete the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Once I purchase the 40 hours HAZWOPER Online Standard course, is there a time limit on how quickly I need to complete the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711650249235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650249_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kimberly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711650249235--><><!--begin:1711650275849--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly<timestamp_1711650275_cv>:&nbsp;</b></span>Hi, I&#39;m great! How are you?</div><!--end:1711650275849--><><!--begin:1711650288125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650287_co>:&nbsp;</b></span>I am good thanks! Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.</div><!--end:1711650288125--><><!--begin:1711650347950--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly<timestamp_1711650347_cv>:&nbsp;</b></span>Perfect. So I don&#39;t need to complete the course and the in person training all in the same week.</div><!--end:1711650347950--><><!--begin:1711650372124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650371_co>:&nbsp;</b></span>Correct!</div><!--end:1711650372124--><><!--begin:1711650430948--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly<timestamp_1711650430_cv>:&nbsp;</b></span>Great! Well that answers my question. Thank you!</div><!--end:1711650430948--><><!--begin:1711650506933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711650506_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711650506933--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Once I purchase the 40 hours HAZWOPER Online Standard course, is there a time limit on how quickly I need to complete the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kimberly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKimberly: Hi, I&#39;m great! How are you?\r\nTiffany: I am good thanks! Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.\r\nKimberly: Perfect. So I don&#39;t need to complete the course and the in person training all in the same week.\r\nTiffany: Correct!\r\nKimberly: Great! Well that answers my question. Thank you!\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3362934649C', 1711654935, 1711655213, 1, 23, 6, 2, 0, 0, 0, 0, 1937, 0, 0, 0, 0, 'Kevin', 'kkelly@dhojv.com', '76.173.99.174', 'd08eb56e9b55122dc71cee1530919719', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-DHOJV-cus-Online Course-_-DOT Hazmat-cus-', 'I can\'t find the button to open the course', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t find the button to open the course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711654937969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711654937_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711654937969--><><!--begin:1711654950392--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1711654949_cv>:&nbsp;</b></span>OK</div><!--end:1711654950392--><><!--begin:1711655008000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711655007_co>:&nbsp;</b></span>One moment please while I am looking you up</div><!--end:1711655008000--><><!--begin:1711655044512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711655044_co>:&nbsp;</b></span>I see you are registered for the DOT online course.  To log in please use the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711655044512--><><!--begin:1711655078792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711655078_co>:&nbsp;</b></span>Is there anything else I can assist you with toay?</div><!--end:1711655078792--><><!--begin:1711655213673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711655213_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711655213673--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I can\'t find the button to open the course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin: OK\r\nTiffany: One moment please while I am looking you up\r\nTiffany: I see you are registered for the DOT online course.  To log in please use the following link: https://csregsonline.com/\r\nTiffany: Is there anything else I can assist you with toay?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('336294786R8', 1711656257, 1711656572, 2, 23, 6, 3, 0, 0, 5, 0, 2157, 0, 0, 0, 0, 'jerry garcia', 'jerry.garcia@roadguardinterlock.com', '65.240.68.34', '9199ea3908b3112bd786435fe8b494c7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Road Guard Interlock-cus-', 'I\'m needing to reset my PW. I\'ve clicked on Reset PW and send an email....and yet I don\'t receive instructions on resetting my PW.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m needing to reset my PW. I\'ve clicked on Reset PW and send an email....and yet I don\'t receive instructions on resetting my PW.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711656258910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656258_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>jerry garcia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711656258910--><><!--begin:1711656279928--><div class=\'cv\'><span class=\'notranslate\'><b>jerry garcia<timestamp_1711656280_cv>:&nbsp;</b></span>Great, how about you ?</div><!--end:1711656279928--><><!--begin:1711656315637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656315_co>:&nbsp;</b></span>I am good thanks</div><!--end:1711656315637--><><!--begin:1711656338787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656338_co>:&nbsp;</b></span>I just sent you an email from out NetSuite to set your password</div><!--end:1711656338787--><><!--begin:1711656385659--><div class=\'cv\'><span class=\'notranslate\'><b>jerry garcia<timestamp_1711656385_cv>:&nbsp;</b></span>Yes, I just received it. I see my email is my old one. </div><!--end:1711656385659--><><!--begin:1711656402947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656402_co>:&nbsp;</b></span>I can update that for you now</div><!--end:1711656402947--><><!--begin:1711656421468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656421_co>:&nbsp;</b></span>Or you can update it after youo set your password</div><!--end:1711656421468--><><!--begin:1711656486938--><div class=\'cv\'><span class=\'notranslate\'><b>jerry garcia<timestamp_1711656487_cv>:&nbsp;</b></span>I&#39;ll reset it.</div><!--end:1711656486938--><><!--begin:1711656550103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711656549_co>:&nbsp;</b></span>Sounds ike a plan!</div><!--end:1711656550103--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m needing to reset my PW. I\'ve clicked on Reset PW and send an email....and yet I don\'t receive instructions on resetting my PW.\r\nTiffany has joined the chat.\r\nTiffany: Hi, jerry garcia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njerry garcia: Great, how about you ?\r\nTiffany: I am good thanks\r\nTiffany: I just sent you an email from out NetSuite to set your password\r\njerry garcia: Yes, I just received it. I see my email is my old one. \r\nTiffany: I can update that for you now\r\nTiffany: Or you can update it after youo set your password\r\njerry garcia: I&#39;ll reset it.\r\nTiffany: Sounds ike a plan!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3362988725H', 1711660348, 1711660839, 2, 23, 11, 9, 0, 0, 5, 0, 3285, 0, 0, 0, 0, 'Heather', 'heather.fawcett@aecom.com', '208.127.90.94', 'a56eb9e5c103143eb16c2bc6d3cfc81f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Where is the May 28th class in Detroit being held?', '<div class=\'ca\'><div class=\'info_box\'><i>Where is the May 28th class in Detroit being held?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711660353070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660352_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711660353070--><><!--begin:1711660372383--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1711660372_cv>:&nbsp;</b></span>Good.  How are you?</div><!--end:1711660372383--><><!--begin:1711660400967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660400_co>:&nbsp;</b></span>I am good thanks</div><!--end:1711660400967--><><!--begin:1711660407215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660407_co>:&nbsp;</b></span>It is scheduled to be held at: Embassy Suites by Hilton<br>2300 Featherstone Dr.<br>Auburn Hills MI 48326</div><!--end:1711660407215--><><!--begin:1711660442042--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1711660442_cv>:&nbsp;</b></span>OK.  Thank you.</div><!--end:1711660442042--><><!--begin:1711660474508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660474_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711660474508--><><!--begin:1711660482133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660482_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711660482133--><><!--begin:1711660518299--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1711660518_cv>:&nbsp;</b></span>Will the early bird price come up once I add to cart?</div><!--end:1711660518299--><><!--begin:1711660598059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660597_co>:&nbsp;</b></span>Yes after you select the payment option as credit card</div><!--end:1711660598059--><><!--begin:1711660709409--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1711660709_cv>:&nbsp;</b></span>We are purchasing for a new employee.  If something happens and the new employee dose not start can we cancel the registration?</div><!--end:1711660709409--><><!--begin:1711660762927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660762_co>:&nbsp;</b></span>To read over the full policy please follow this link: <a href=\'https://www.csregs.com/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/seminar-reschedule-registration-policy</a></div><!--end:1711660762927--><><!--begin:1711660804454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711660804_co>:&nbsp;</b></span>You can substitute someone in the new employees place at no fee. But after 24-hours from when the order is placed no refunds are granted unless we cancel a class due to low enrollment.</div><!--end:1711660804454--><><!--begin:1711660829124--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1711660829_cv>:&nbsp;</b></span>OK thank you!</div><!--end:1711660829124--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where is the May 28th class in Detroit being held?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heather!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeather: Good.  How are you?\r\nTiffany: I am good thanks\r\nTiffany: It is scheduled to be held at: Embassy Suites by Hilton2300 Featherstone Dr.Auburn Hills MI 48326\r\nHeather: OK.  Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nHeather: Will the early bird price come up once I add to cart?\r\nTiffany: Yes after you select the payment option as credit card\r\nHeather: We are purchasing for a new employee.  If something happens and the new employee dose not start can we cancel the registration?\r\nTiffany: To read over the full policy please follow this link: https://www.csregs.com/seminar-reschedule-registration-policy\r\nTiffany: You can substitute someone in the new employees place at no fee. But after 24-hours from when the order is placed no refunds are granted unless we cancel a class due to low enrollment.\r\nHeather: OK thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336360219WA', 1711721709, 1711722082, 2, 23, 24, 6, 0, 0, 0, 0, 2543, 0, 0, 0, 0, 'Roberto Calderon', 'robertcalderon72@hotmail.com', '155.150.184.200', '4a7b870e58072b9f54736b72b2c8db53', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Weston Solutions-cus-', 'How to get a copy of my certificate (40 Hr HAZWOPER)', '<div class=\'ca\'><div class=\'info_box\'><i>How to get a copy of my certificate (40 Hr HAZWOPER)</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711721713974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711721713_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Roberto Calderon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711721713974--><><!--begin:1711721750693--><div class=\'cv\'><span class=\'notranslate\'><b>Roberto Calderon<timestamp_1711721750_cv>:&nbsp;</b></span>I&#39;m fine, thanks for asking</div><!--end:1711721750693--><><!--begin:1711721773847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711721773_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1711721773847--><><!--begin:1711721800722--><div class=\'cv\'><span class=\'notranslate\'><b>Roberto Calderon<timestamp_1711721800_cv>:&nbsp;</b></span>where do i send the $10 to?</div><!--end:1711721800722--><><!--begin:1711721834455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711721834_co>:&nbsp;</b></span>You click the above link and submit the order through the website</div><!--end:1711721834455--><><!--begin:1711722082855--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711722082_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711722082855--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How to get a copy of my certificate (40 Hr HAZWOPER)\r\nTiffany has joined the chat.\r\nTiffany: Hi, Roberto Calderon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRoberto Calderon: I&#39;m fine, thanks for asking\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nRoberto Calderon: where do i send the $10 to?\r\nTiffany: You click the above link and submit the order through the website\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('336362996RR', 1711724486, 1711725065, 2, 23, 25, 3, 0, 0, 5, 0, 2155, 0, 0, 0, 0, 'david crigger', 'david_crigger@fws.gov', '158.68.216.231', 'f5027ae5619e1e076ac1a14cc52d3cd4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-US FWS-cus-', 'I just purchased a 40 hour hazwopr training in indianapolis. I need training\r\n location so I can book travel', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased a 40 hour hazwopr training in indianapolis. I need training\r\n location so I can book travel</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711724488109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711724487_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>david crigger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711724488109--><><!--begin:1711724524975--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1711724524_cv>:&nbsp;</b></span>Okay, how are you?</div><!--end:1711724524975--><><!--begin:1711724549068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711724548_co>:&nbsp;</b></span>Good thanks.  I just sent out the class details to the student and I cc:ed you.  </div><!--end:1711724549068--><><!--begin:1711724571635--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1711724571_cv>:&nbsp;</b></span>Thank you</div><!--end:1711724571635--><><!--begin:1711724599202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711724599_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711724599202--><><!--begin:1711724607107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711724606_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1711724607107--><><!--begin:1711724613911--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1711724613_cv>:&nbsp;</b></span>I&#39;ll check it now</div><!--end:1711724613911--><><!--begin:1711724673023--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1711724672_cv>:&nbsp;</b></span>Thanks for your help <span class=\'emoji_chat\'>&#128077;</span></div><!--end:1711724673023--><><!--begin:1711724691086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711724690_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711724691086--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just purchased a 40 hour hazwopr training in indianapolis. I need training\r\n location so I can book travel\r\nTiffany has joined the chat.\r\nTiffany: Hi, david crigger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndavid crigger: Okay, how are you?\r\nTiffany: Good thanks.  I just sent out the class details to the student and I cc:ed you.  \r\ndavid crigger: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with today?\r\ndavid crigger: I&#39;ll check it now\r\ndavid crigger: Thanks for your help &#128077;\r\nTiffany: You are most welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3363691365J', 1711730621, 1711731152, 2, 23, 19, 17, 0, 0, 0, 0, 3657, 0, 0, 0, 0, 'Oscar ', 'oscarprado@freyinc.com', '76.80.14.26', 'efd17906403bee24f8dd3c49638f84ab', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-FREY-cus-', 'Do you still offer 40 hr hazwoper class online with the additional 8-hour in person training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you still offer 40 hr hazwoper class online with the additional 8-hour in person training?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1711730647182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730647_co>:&nbsp;</b></span>Yes</div><!--end:1711730647182--><><!--begin:1711730658932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730658_co>:&nbsp;</b></span>That is our 40-Hour HAZWOPER Standard online course</div><!--end:1711730658932--><><!--begin:1711730674841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730674_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1711730674841--><><!--begin:1711730744482--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar <timestamp_1711730745_cv>:&nbsp;</b></span>Where can the hands on training be completed?</div><!--end:1711730744482--><><!--begin:1711730826773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730826_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  This will be changing around June 2024. </div><!--end:1711730826773--><><!--begin:1711730841133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730841_co>:&nbsp;</b></span>Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. </div><!--end:1711730841133--><><!--begin:1711730849598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711730849_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1711730849598--><><!--begin:1711730996906--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar <timestamp_1711730997_cv>:&nbsp;</b></span>Just to make sure, nothing in Southern California in this year? </div><!--end:1711730996906--><><!--begin:1711731039877--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711731039_co>:&nbsp;</b></span>Yes there is you would use the seminar CAL-OSHA training option to see California locations</div><!--end:1711731039877--><><!--begin:1711731067765--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar <timestamp_1711731068_cv>:&nbsp;</b></span>I see now, thank you!</div><!--end:1711731067765--><><!--begin:1711731080159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711731080_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711731080159--><><!--begin:1711731090471--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711731090_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1711731090471--><><!--begin:1711731107909--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar <timestamp_1711731108_cv>:&nbsp;</b></span>Nothing else. Thank you again.</div><!--end:1711731107909--><><!--begin:1711731147598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711731147_co>:&nbsp;</b></span>You are welcome again :)</div><!--end:1711731147598--><><!--begin:1711731152537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711731152_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1711731152537--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Do you still offer 40 hr hazwoper class online with the additional 8-hour in person training?\r\nTracy has joined the chat.\r\nTiffany: Yes\r\nTiffany: That is our 40-Hour HAZWOPER Standard online course\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nOscar : Where can the hands on training be completed?\r\nTiffany: The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  This will be changing around June 2024. \r\nTiffany: Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. \r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nOscar : Just to make sure, nothing in Southern California in this year? \r\nTiffany: Yes there is you would use the seminar CAL-OSHA training option to see California locations\r\nOscar : I see now, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nOscar : Nothing else. Thank you again.\r\nTiffany: You are welcome again :)\r\nTiffany: Have a safe day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3366142829M', 1711975751, 1711976117, 1, 23, 4, 2, 0, 0, 5, 0, 3179, 0, 0, 0, 0, 'Arthur', 'awhenderson@usgs.gov', '130.11.34.247', '946cac46d5a59cd7685cf07a437e6c89', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-USGS-cus-Online Course-_-RCRA-cus-', 'Have not been able to log in.', '<div class=\'ca\'><div class=\'info_box\'><i>Have not been able to log in.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711975753686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711975753_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arthur</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711975753686--><><!--begin:1711975773011--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711975773_cv>:&nbsp;</b></span>I&#39;m good and you?</div><!--end:1711975773011--><><!--begin:1711975792292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711975792_co>:&nbsp;</b></span>Good thanks.  Is the site you are trying to log into: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711975792292--><><!--begin:1711975823463--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711975823_cv>:&nbsp;</b></span>Yes</div><!--end:1711975823463--><><!--begin:1711975857396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711975857_co>:&nbsp;</b></span>Can you click the link above and try to log in now?</div><!--end:1711975857396--><><!--begin:1711975873369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711975873_co>:&nbsp;</b></span>Then if you get an error message tell me what it says</div><!--end:1711975873369--><><!--begin:1711975884679--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711975884_cv>:&nbsp;</b></span>Alright</div><!--end:1711975884679--><><!--begin:1711975991002--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711975991_cv>:&nbsp;</b></span>It worked. I am now logged in.Was I on the wrong site?</div><!--end:1711975991002--><><!--begin:1711976017956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711976017_co>:&nbsp;</b></span>I cannot confirm what the error was initially. </div><!--end:1711976017956--><><!--begin:1711976026884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711976026_co>:&nbsp;</b></span>But glad you were able to log in</div><!--end:1711976026884--><><!--begin:1711976039486--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711976039_cv>:&nbsp;</b></span>Me too</div><!--end:1711976039486--><><!--begin:1711976055426--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711976055_cv>:&nbsp;</b></span>Thanks for you help!</div><!--end:1711976055426--><><!--begin:1711976063500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711976063_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711976063500--><><!--begin:1711976093992--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur<timestamp_1711976093_cv>:&nbsp;</b></span>Have a good day</div><!--end:1711976093992--><><!--begin:1711976105635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711976105_co>:&nbsp;</b></span>You as well!!</div><!--end:1711976105635--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Have not been able to log in.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Arthur!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArthur: I&#39;m good and you?\r\nTiffany: Good thanks.  Is the site you are trying to log into: https://csregsonline.com/\r\nArthur: Yes\r\nTiffany: Can you click the link above and try to log in now?\r\nTiffany: Then if you get an error message tell me what it says\r\nArthur: Alright\r\nArthur: It worked. I am now logged in.Was I on the wrong site?\r\nTiffany: I cannot confirm what the error was initially. \r\nTiffany: But glad you were able to log in\r\nArthur: Me too\r\nArthur: Thanks for you help!\r\nTiffany: You are most welcome!\r\nArthur: Have a good day\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336624375JH', 1711985871, 1711987363, 2, 23, 31, 8, 0, 0, 5, 0, 6995, 0, 0, 0, 0, 'Matt', 'mmutch@mutchassociates.com', '74.102.198.202', 'c86c831a13ff7f2decb2c4b451ed5d95', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Mutch Associates, LLC-cus-', 'Unable to complete a purchase - getting a generic sort of Payment information incomplete error at Place Order', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to complete a purchase - getting a generic sort of Payment information incomplete error at Place Order</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711985874167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711985874_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711985874167--><><!--begin:1711985896441--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711985891_cv>:&nbsp;</b></span>I&#39;m fine thanks, hopefully you are too.</div><!--end:1711985896441--><><!--begin:1711985909741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711985909_co>:&nbsp;</b></span>Yes thank you</div><!--end:1711985909741--><><!--begin:1711986011123--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986006_cv>:&nbsp;</b></span>I&#39;m having trouble completing an order. It says Payment Information is incomplete. I&#39;m trying to use PayPal and I&#39;ve filled out all of the fields on the billing address too.</div><!--end:1711986011123--><><!--begin:1711986041052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986040_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1711986041052--><><!--begin:1711986090220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986090_co>:&nbsp;</b></span>Can you send me a screen shot?  The paypal option may be down and I would have to have my website team look into the error.</div><!--end:1711986090220--><><!--begin:1711986127854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986127_co>:&nbsp;</b></span><a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> is my email</div><!--end:1711986127854--><><!--begin:1711986140971--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986135_cv>:&nbsp;</b></span>sure one sec</div><!--end:1711986140971--><><!--begin:1711986246245--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986241_cv>:&nbsp;</b></span>sent</div><!--end:1711986246245--><><!--begin:1711986342565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986342_co>:&nbsp;</b></span>Received thank you</div><!--end:1711986342565--><><!--begin:1711986360709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986360_co>:&nbsp;</b></span>I will need to bring this error to my team to look into why paypal is not working as an option.  </div><!--end:1711986360709--><><!--begin:1711986381389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986381_co>:&nbsp;</b></span>If you are able to use a credit card there should not be an error when submitted</div><!--end:1711986381389--><><!--begin:1711986395083--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986390_cv>:&nbsp;</b></span>all right, i&#39;ll try that. thanks</div><!--end:1711986395083--><><!--begin:1711986408582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986408_co>:&nbsp;</b></span>Thank you and I apologize for the error.  </div><!--end:1711986408582--><><!--begin:1711986432941--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986427_cv>:&nbsp;</b></span>It&#39;s okay, it happens.</div><!--end:1711986432941--><><!--begin:1711986485690--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986480_cv>:&nbsp;</b></span>The credit card check out says That record does not exist.</div><!--end:1711986485690--><><!--begin:1711986520670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986520_co>:&nbsp;</b></span>Please verify all information is correct</div><!--end:1711986520670--><><!--begin:1711986527182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986527_co>:&nbsp;</b></span>When is the cards expiration date</div><!--end:1711986527182--><><!--begin:1711986632739--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711986627_cv>:&nbsp;</b></span>I have verified all of the information as correct. the date is plenty in the future (1/26)</div><!--end:1711986632739--><><!--begin:1711986841750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711986841_co>:&nbsp;</b></span>That is strange</div><!--end:1711986841750--><><!--begin:1711987073502--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711987068_cv>:&nbsp;</b></span>Ok. Strange progress. I managed to complete the purchase in the Chrome browser, but was unable to in the Microsoft Edge browser.</div><!--end:1711987073502--><><!--begin:1711987092872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711987092_co>:&nbsp;</b></span>Thank you for that information!!</div><!--end:1711987092872--><><!--begin:1711987120348--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711987115_cv>:&nbsp;</b></span>It is the &#39;latest&#39; Edge browser, which supposedly works just like Chrome but - apparently not.</div><!--end:1711987120348--><><!--begin:1711987125752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711987125_co>:&nbsp;</b></span>I will bring this info as well to my team.  We just swicthe dout websites in February and are still woring out the kinks on somethings.</div><!--end:1711987125752--><><!--begin:1711987171904--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711987171_co>:&nbsp;</b></span>So I will have them lok to see if there is anything on our side causing the error or if it is Edge.  </div><!--end:1711987171904--><><!--begin:1711987217991--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711987212_cv>:&nbsp;</b></span>Thanks. I&#39;m all set for now, the purchase is available in the csregsonline interface. Can I offer any other information for diagnosing?</div><!--end:1711987217991--><><!--begin:1711987253105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711987252_co>:&nbsp;</b></span>I do not believe so at this time.  Unless you feel anything else was a bit off in the process</div><!--end:1711987253105--><><!--begin:1711987299533--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711987294_cv>:&nbsp;</b></span>No, this was the only issue. Thanks for your time and help.</div><!--end:1711987299533--><><!--begin:1711987335197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711987335_co>:&nbsp;</b></span>Thank you for all the info you have provided hopefully we can get things running smoother. </div><!--end:1711987335197--><><!--begin:1711987355279--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1711987350_cv>:&nbsp;</b></span>Oh I don&#39;t doubt it. Take care</div><!--end:1711987355279--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Unable to complete a purchase - getting a generic sort of Payment information incomplete error at Place Order\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: I&#39;m fine thanks, hopefully you are too.\r\nTiffany: Yes thank you\r\nMatt: I&#39;m having trouble completing an order. It says Payment Information is incomplete. I&#39;m trying to use PayPal and I&#39;ve filled out all of the fields on the billing address too.\r\nTiffany: One moment please while I look you up\r\nTiffany: Can you send me a screen shot?  The paypal option may be down and I would have to have my website team look into the error.\r\nTiffany: mailto:tiffany@csregs.com is my email\r\nMatt: sure one sec\r\nMatt: sent\r\nTiffany: Received thank you\r\nTiffany: I will need to bring this error to my team to look into why paypal is not working as an option.  \r\nTiffany: If you are able to use a credit card there should not be an error when submitted\r\nMatt: all right, i&#39;ll try that. thanks\r\nTiffany: Thank you and I apologize for the error.  \r\nMatt: It&#39;s okay, it happens.\r\nMatt: The credit card check out says That record does not exist.\r\nTiffany: Please verify all information is correct\r\nTiffany: When is the cards expiration date\r\nMatt: I have verified all of the information as correct. the date is plenty in the future (1/26)\r\nTiffany: That is strange\r\nMatt: Ok. Strange progress. I managed to complete the purchase in the Chrome browser, but was unable to in the Microsoft Edge browser.\r\nTiffany: Thank you for that information!!\r\nMatt: It is the &#39;latest&#39; Edge browser, which supposedly works just like Chrome but - apparently not.\r\nTiffany: I will bring this info as well to my team.  We just swicthe dout websites in February and are still woring out the kinks on somethings.\r\nTiffany: So I will have them lok to see if there is anything on our side causing the error or if it is Edge.  \r\nMatt: Thanks. I&#39;m all set for now, the purchase is available in the csregsonline interface. Can I offer any other information for diagnosing?\r\nTiffany: I do not believe so at this time.  Unless you feel anything else was a bit off in the process\r\nMatt: No, this was the only issue. Thanks for your time and help.\r\nTiffany: Thank you for all the info you have provided hopefully we can get things running smoother. \r\nMatt: Oh I don&#39;t doubt it. Take care\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336706758KG', 1712068246, 1712068441, 2, 23, 23, 4, 0, 0, 0, 0, 1987, 0, 0, 0, 0, 'Kelly', 'BoyajianK@Michigan.gov', '136.181.197.252', '9d5127d6454e31b8b3b79c223969b701', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-EGLE-cus-', 'This website is not accepting my employees email address', '<div class=\'ca\'><div class=\'info_box\'><i>This website is not accepting my employees email address</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712068249623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712068249_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kelly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712068249623--><><!--begin:1712068267084--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly<timestamp_1712068267_cv>:&nbsp;</b></span>Hi Tiffany, I am fine, how are you?</div><!--end:1712068267084--><><!--begin:1712068288937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712068288_co>:&nbsp;</b></span>GOod thanks! Who is purchasing the training?</div><!--end:1712068288937--><><!--begin:1712068332602--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly<timestamp_1712068332_cv>:&nbsp;</b></span>I am purchasing the training for a new employee</div><!--end:1712068332602--><><!--begin:1712068385889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712068385_co>:&nbsp;</b></span>So you would need to set up your account as the purchaser.  When you type in your email please do not use capital letters and it should work.</div><!--end:1712068385889--><><!--begin:1712068416450--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly<timestamp_1712068416_cv>:&nbsp;</b></span>Thank you, I&#39;ll try that</div><!--end:1712068416450--><><!--begin:1712068432216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712068432_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712068432216--><><!--begin:1712068442021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712068441_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712068442021--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'This website is not accepting my employees email address\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kelly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKelly: Hi Tiffany, I am fine, how are you?\r\nTiffany: GOod thanks! Who is purchasing the training?\r\nKelly: I am purchasing the training for a new employee\r\nTiffany: So you would need to set up your account as the purchaser.  When you type in your email please do not use capital letters and it should work.\r\nKelly: Thank you, I&#39;ll try that\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('336717449EC', 1712078940, 1712079082, 2, 23, 26, 8, 0, 0, 0, 0, 1775, 0, 0, 0, 0, 'Jeff Barker', 'jeff.barker@sysco.com', '50.237.163.134', 'a9c1cf1cefc0227298e1fd0fae130486', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SYSCO-cus-', 'I want to enroll two Techs in 8hr Hazwopper Refresher. Can the course be taken at anytime once fees are paid?', '<div class=\'ca\'><div class=\'info_box\'><i>I want to enroll two Techs in 8hr Hazwopper Refresher. Can the course be taken at anytime once fees are paid?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712078943193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712078943_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Barker</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712078943193--><><!--begin:1712078964832--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Barker<timestamp_1712078964_cv>:&nbsp;</b></span>Doing fine thank you.</div><!--end:1712078964832--><><!--begin:1712078979248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712078979_co>:&nbsp;</b></span>With online training once you place the order you have 1 year to assign the seats to students</div><!--end:1712078979248--><><!--begin:1712079000681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079000_co>:&nbsp;</b></span>Once students are assigned they have 90 days to complete the course before it expires</div><!--end:1712079000681--><><!--begin:1712079039702--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Barker<timestamp_1712079039_cv>:&nbsp;</b></span>OK, That will work great. Once I purchase two courses I can forward to each student, Yes?</div><!--end:1712079039702--><><!--begin:1712079079540--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Barker<timestamp_1712079079_cv>:&nbsp;</b></span>I need to roll off to a meeting I think the questions have been answered, thank you.</div><!--end:1712079079540--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I want to enroll two Techs in 8hr Hazwopper Refresher. Can the course be taken at anytime once fees are paid?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jeff Barker!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Barker: Doing fine thank you.\r\nTiffany: With online training once you place the order you have 1 year to assign the seats to students\r\nTiffany: Once students are assigned they have 90 days to complete the course before it expires\r\nJeff Barker: OK, That will work great. Once I purchase two courses I can forward to each student, Yes?\r\nJeff Barker: I need to roll off to a meeting I think the questions have been answered, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336717936NM', 1712079425, 1712079595, 2, 23, 25, 4, 0, 0, 5, 0, 2388, 0, 0, 0, 0, 'Jason', 'jason.sass@aecom.com', '73.188.210.116', '43416e17da18ad3c264cd03279177bf1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'How do I start taking the course that I already bought?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I start taking the course that I already bought?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712079428750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079428_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712079428750--><><!--begin:1712079437021--><div class=\'cv\'><span class=\'notranslate\'><b>Jason<timestamp_1712079437_cv>:&nbsp;</b></span>good how are you</div><!--end:1712079437021--><><!--begin:1712079447534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079447_co>:&nbsp;</b></span>Good thanks</div><!--end:1712079447534--><><!--begin:1712079452339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079452_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1712079452339--><><!--begin:1712079478542--><div class=\'cv\'><span class=\'notranslate\'><b>Jason<timestamp_1712079478_cv>:&nbsp;</b></span>SO12965</div><!--end:1712079478542--><><!--begin:1712079509439--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079509_co>:&nbsp;</b></span>I have resent you the course invite email now</div><!--end:1712079509439--><><!--begin:1712079525382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079525_co>:&nbsp;</b></span>You will need to click the accept invite link and set up your online training account</div><!--end:1712079525382--><><!--begin:1712079533628--><div class=\'cv\'><span class=\'notranslate\'><b>Jason<timestamp_1712079533_cv>:&nbsp;</b></span>got it, thank you very much</div><!--end:1712079533628--><><!--begin:1712079541674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079541_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712079541674--><><!--begin:1712079549180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712079549_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712079549180--><><!--begin:1712079562391--><div class=\'cv\'><span class=\'notranslate\'><b>Jason<timestamp_1712079562_cv>:&nbsp;</b></span>nope thats all</div><!--end:1712079562391--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I start taking the course that I already bought?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason: good how are you\r\nTiffany: Good thanks\r\nTiffany: Do you have an order number?\r\nJason: SO12965\r\nTiffany: I have resent you the course invite email now\r\nTiffany: You will need to click the accept invite link and set up your online training account\r\nJason: got it, thank you very much\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJason: nope thats all\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336722552GX', 1712084041, 1712084239, 2, 23, 24, 2, 0, 0, 5, 0, 2831, 0, 0, 0, 0, 'Marvin', 'marvin.sasser@us.belfor.com', '24.128.110.8', 'b1770bf0d019b7ac8ff61aace40b93e8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Belfor-cus-', 'How long after purchase until online class is available, still showing pending?', '<div class=\'ca\'><div class=\'info_box\'><i>How long after purchase until online class is available, still showing pending?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712084044069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084043_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marvin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? Judy Shojinaga<br><br>Judy Shojinaga<br></div><!--end:1712084044069--><><!--begin:1712084049524--><div class=\'cv\'><span class=\'notranslate\'><b>Marvin<timestamp_1712084051_cv>:&nbsp;</b></span>good</div><!--end:1712084049524--><><!--begin:1712084069829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084069_co>:&nbsp;</b></span>Should be immediately </div><!--end:1712084069829--><><!--begin:1712084079124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084078_co>:&nbsp;</b></span>Do you have an order number I can look up for you?</div><!--end:1712084079124--><><!--begin:1712084086254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084086_co>:&nbsp;</b></span>And is the course for yourself?</div><!--end:1712084086254--><><!--begin:1712084107935--><div class=\'cv\'><span class=\'notranslate\'><b>Marvin<timestamp_1712084109_cv>:&nbsp;</b></span>SO13304 class is for ee</div><!--end:1712084107935--><><!--begin:1712084161829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084161_co>:&nbsp;</b></span>You should have received a seperate email from our online training site to set up your account there and log in to start training.</div><!--end:1712084161829--><><!--begin:1712084165288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084165_co>:&nbsp;</b></span>Did you get that?</div><!--end:1712084165288--><><!--begin:1712084176009--><div class=\'cv\'><span class=\'notranslate\'><b>Marvin<timestamp_1712084178_cv>:&nbsp;</b></span>no</div><!--end:1712084176009--><><!--begin:1712084206750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084206_co>:&nbsp;</b></span>I have resent the email</div><!--end:1712084206750--><><!--begin:1712084221637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712084221_co>:&nbsp;</b></span>Please check your junk or spam folder as well if needed</div><!--end:1712084221637--><><!--begin:1712084225341--><div class=\'cv\'><span class=\'notranslate\'><b>Marvin<timestamp_1712084227_cv>:&nbsp;</b></span>got it</div><!--end:1712084225341--><><!--begin:1712084233365--><div class=\'cv\'><span class=\'notranslate\'><b>Marvin<timestamp_1712084235_cv>:&nbsp;</b></span>thanks</div><!--end:1712084233365--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How long after purchase until online class is available, still showing pending?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marvin!My name is Tiffany. Welcome to ComplyChat!How are you today? Judy ShojinagaJudy Shojinaga\r\nMarvin: good\r\nTiffany: Should be immediately \r\nTiffany: Do you have an order number I can look up for you?\r\nTiffany: And is the course for yourself?\r\nMarvin: SO13304 class is for ee\r\nTiffany: You should have received a seperate email from our online training site to set up your account there and log in to start training.\r\nTiffany: Did you get that?\r\nMarvin: no\r\nTiffany: I have resent the email\r\nTiffany: Please check your junk or spam folder as well if needed\r\nMarvin: got it\r\nMarvin: thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336792114GC', 1712153598, 1712153647, 2, 23, 19, 2, 0, 0, 0, 0, 922, 0, 0, 0, 0, 'Ruth Fort', 'rfort@mp-mail.com', '96.88.71.141', 'dd20e263d6801d7694cb452ff56b0f2b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Mostardi Platt-cus-', 'I need to order two courses and its saying its a duplicate', '<div class=\'ca\'><div class=\'info_box\'><i>I need to order two courses and its saying its a duplicate</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712153600919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712153600_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ruth Fort</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712153600919--><><!--begin:1712153608318--><div class=\'cv\'><span class=\'notranslate\'><b>Ruth Fort<timestamp_1712153608_cv>:&nbsp;</b></span>Good</div><!--end:1712153608318--><><!--begin:1712153646878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712153646_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1712153646878--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need to order two courses and its saying its a duplicate\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ruth Fort!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRuth Fort: Good\r\nTiffany: One moment while I look you up please\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336794929XY', 1712156404, 1712156967, 1, 23, 9, 5, 0, 0, 0, 0, 2259, 0, 0, 0, 0, 'Jon Adam', 'adamj@washtenaw.org', '67.143.160.123', '4d1fcf4c02153ac09132cf64526e87fb', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Washtenaw County-cus-Online Course-_-40 HR Hazwoper-cus-', 'I noticed a number of incorrect answers to questions and poorly worded questions throughout the training.  I just came across the most glaring mistake, Struck-By Hazards Knowledge check.  The question\' \"A flying object is an example of a Struck-by object.\" I selected \"True,\" but your correct answer is \"False.\"  The explanation afterward even states that a flying object is a Struck-by hazard.\r\n\r\nIt would be a good idea to review all of the questions for accuracy and how well they make sense\r\n\r\nThank you\r\nJon Adam', '<div class=\'ca\'><div class=\'info_box\'><i>I noticed a number of incorrect answers to questions and poorly worded questions throughout the training.  I just came across the most glaring mistake, Struck-By Hazards Knowledge check.  The question\' \"A flying object is an example of a Struck-by object.\" I selected \"True,\" but your correct answer is \"False.\"  The explanation afterward even states that a flying object is a Struck-by hazard.\r\n\r\nIt would be a good idea to review all of the questions for accuracy and how well they make sense\r\n\r\nThank you\r\nJon Adam</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712156411001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712156410_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jon Adam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712156411001--><><!--begin:1712156505126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712156504_co>:&nbsp;</b></span>Thank you Jon I will bring this to my management and development teams attention </div><!--end:1712156505126--><><!--begin:1712156587811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712156587_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712156587811--><><!--begin:1712156783184--><div class=\'cv\'><span class=\'notranslate\'><b>Jon Adam<timestamp_1712156782_cv>:&nbsp;</b></span>I just looked back and realize that False and True were switched in this question. I was used to Ture being on top.  So you are all good</div><!--end:1712156783184--><><!--begin:1712156870130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712156869_co>:&nbsp;</b></span>Sounds good!</div><!--end:1712156870130--><><!--begin:1712156887034--><div class=\'cv\'><span class=\'notranslate\'><b>Jon Adam<timestamp_1712156886_cv>:&nbsp;</b></span>Have a nice day</div><!--end:1712156887034--><><!--begin:1712156893266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712156893_co>:&nbsp;</b></span>You as well!</div><!--end:1712156893266--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I noticed a number of incorrect answers to questions and poorly worded questions throughout the training.  I just came across the most glaring mistake, Struck-By Hazards Knowledge check.  The question\' \"A flying object is an example of a Struck-by object.\" I selected \"True,\" but your correct answer is \"False.\"  The explanation afterward even states that a flying object is a Struck-by hazard.\r\n\r\nIt would be a good idea to review all of the questions for accuracy and how well they make sense\r\n\r\nThank you\r\nJon Adam\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jon Adam!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Thank you Jon I will bring this to my management and development teams attention \r\nTiffany: Is there anything else I can assist you with today?\r\nJon Adam: I just looked back and realize that False and True were switched in this question. I was used to Ture being on top.  So you are all good\r\nTiffany: Sounds good!\r\nJon Adam: Have a nice day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336795628RE', 1712157117, 1712157548, 2, 23, 25, 2, 0, 0, 0, 0, 1830, 0, 0, 0, 0, 'Charles Foster', 'cfoster@artesianwater.com', '50.207.185.118', 'de01238c0be92ccedbd6c0a3bc39443e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Artesian Water-cus-', 'What is the duration of the online lab safety training', '<div class=\'ca\'><div class=\'info_box\'><i>What is the duration of the online lab safety training</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712157119773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712157119_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Foster</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712157119773--><><!--begin:1712157129034--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Foster<timestamp_1712157129_cv>:&nbsp;</b></span>Good</div><!--end:1712157129034--><><!--begin:1712157135082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712157134_co>:&nbsp;</b></span>1 to 2 hours</div><!--end:1712157135082--><><!--begin:1712157243197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712157243_co>:&nbsp;</b></span>It is a minimum of 1 hour that needs to be spent before the assessment is available</div><!--end:1712157243197--><><!--begin:1712157386742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712157386_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712157386742--><><!--begin:1712157545730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712157545_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712157545730--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the duration of the online lab safety training\r\nTiffany has joined the chat.\r\nTiffany: Hi, Charles Foster!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Foster: Good\r\nTiffany: 1 to 2 hours\r\nTiffany: It is a minimum of 1 hour that needs to be spent before the assessment is available\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336804674Z7', 1712166162, 1712166499, 1, 23, 23, 7, 0, 0, 0, 0, 1708, 0, 0, 0, 0, 'Susan DeSantis', 'sdesantis@rkrhess.com', '24.229.64.115', '519b2694c25251e5f4f311125dd0d359', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-RKR Hess, a division of UTRS, Inc.-cus-Online Course-_-Hazwoper-cus-', 'waiting for password reset, is system down?', '<div class=\'ca\'><div class=\'info_box\'><i>waiting for password reset, is system down?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712166165839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712166165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Susan DeSantis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712166165839--><><!--begin:1712166237483--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712166237_cv>:&nbsp;</b></span>good, can&#39;t log in</div><!--end:1712166237483--><><!--begin:1712166267185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712166266_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1712166267185--><><!--begin:1712166428297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712166427_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to create a password</div><!--end:1712166428297--><><!--begin:1712166464280--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712166464_cv>:&nbsp;</b></span>Thanks, I rec&#39;d trying to log back in now.</div><!--end:1712166464280--><><!--begin:1712166472704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712166472_co>:&nbsp;</b></span>Great!</div><!--end:1712166472704--><><!--begin:1712166486857--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712166486_cv>:&nbsp;</b></span>Thanks again, I&#39;m in!</div><!--end:1712166486857--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'waiting for password reset, is system down?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Susan DeSantis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSusan DeSantis: good, can&#39;t log in\r\nTiffany: One moment please while I look you up\r\nTiffany: I just sent you an email from our NetSuite system to create a password\r\nSusan DeSantis: Thanks, I rec&#39;d trying to log back in now.\r\nTiffany: Great!\r\nSusan DeSantis: Thanks again, I&#39;m in!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3368055459V', 1712167025, 1712167260, 2, 19, 15, 10, 0, 0, 0, 0, 814, 0, 0, 0, 0, 'Troy ', 'troy.staples@denvergov.org', '169.133.141.1', '04a1b34879cd3e3876749e41c37f1821', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-DDPHE-cus-', 'Where in Denver is the in person HAZWOPER training located?', '<div class=\'ca\'><div class=\'info_box\'><i>Where in Denver is the in person HAZWOPER training located?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712167028088--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712167078_co>:&nbsp;</b></span>Troy  The classes are held at our corporate office at 3980 Quebec St.</div><!--end:1712167028088--><><!--begin:1712167223662--><div class=\'cv\'><span class=\'notranslate\'><b>Troy <timestamp_1712167223_cv>:&nbsp;</b></span>Great, thanks. </div><!--end:1712167223662--><><!--begin:1712167237658--><div class=\'cv\'><span class=\'notranslate\'><b>Troy <timestamp_1712167237_cv>:&nbsp;</b></span>Have a good day</div><!--end:1712167237658--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where in Denver is the in person HAZWOPER training located?\r\nTracy has joined the chat.\r\nTracy: Troy  The classes are held at our corporate office at 3980 Quebec St.\r\nTroy : Great, thanks. \r\nTroy : Have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3368061367N', 1712167609, 1712168112, 2, 23, 8, 4, 0, 0, 5, 1, 3693, 0, 0, 0, 0, 'Susan DeSantis', 'sdesantis@rkrhess.com', '24.229.64.115', '519b2694c25251e5f4f311125dd0d359', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-RKR Hess, a division of UTRS, Inc.-cus-', 'I just paid for 2 seats of Hazwoper Refresher Online course. Where do I input the trainees information so they can take the test?', '<div class=\'ca\'><div class=\'info_box\'><i>I just paid for 2 seats of Hazwoper Refresher Online course. Where do I input the trainees information so they can take the test?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712167612889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167612_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Susan DeSantis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712167612889--><><!--begin:1712167630604--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712167630_cv>:&nbsp;</b></span>Hi again Tiffany.</div><!--end:1712167630604--><><!--begin:1712167660126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167659_co>:&nbsp;</b></span>You should have received an email from out online training system to log in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> to assign the seats</div><!--end:1712167660126--><><!--begin:1712167719423--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712167719_cv>:&nbsp;</b></span>I have not. I did receive a confirmation from NetSuite about changing my pw.</div><!--end:1712167719423--><><!--begin:1712167759518--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712167759_cv>:&nbsp;</b></span>Perhaps, I am having issues receiving csreg emails?</div><!--end:1712167759518--><><!--begin:1712167771716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167771_co>:&nbsp;</b></span><a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> is the site you changed your password in the NetSuite system to purchase the training</div><!--end:1712167771716--><><!--begin:1712167808270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167808_co>:&nbsp;</b></span>Now you would log into <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> to assign the seats</div><!--end:1712167808270--><><!--begin:1712167851990--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712167852_cv>:&nbsp;</b></span>yes, now this looks familiar. Thanks again.</div><!--end:1712167851990--><><!--begin:1712167870179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167870_co>:&nbsp;</b></span>Were you able to log in?</div><!--end:1712167870179--><><!--begin:1712167894330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712167894_co>:&nbsp;</b></span>Can I help you with anything else today?</div><!--end:1712167894330--><><!--begin:1712168008104--><div class=\'cv\'><span class=\'notranslate\'><b>Susan DeSantis<timestamp_1712168008_cv>:&nbsp;</b></span>Nope, we&#39;re good, thanks again for your help. You are awesome!</div><!--end:1712168008104--><><!--begin:1712168086344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712168086_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1712168086344--><><!--begin:1712168102767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712168102_co>:&nbsp;</b></span>If you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712168102767--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just paid for 2 seats of Hazwoper Refresher Online course. Where do I input the trainees information so they can take the test?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Susan DeSantis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSusan DeSantis: Hi again Tiffany.\r\nTiffany: You should have received an email from out online training system to log in at https://csregsonline.com/ to assign the seats\r\nSusan DeSantis: I have not. I did receive a confirmation from NetSuite about changing my pw.\r\nSusan DeSantis: Perhaps, I am having issues receiving csreg emails?\r\nTiffany: http://www.csregs.com is the site you changed your password in the NetSuite system to purchase the training\r\nTiffany: Now you would log into https://csregsonline.com/ to assign the seats\r\nSusan DeSantis: yes, now this looks familiar. Thanks again.\r\nTiffany: Were you able to log in?\r\nTiffany: Can I help you with anything else today?\r\nSusan DeSantis: Nope, we&#39;re good, thanks again for your help. You are awesome!\r\nTiffany: You are most welcome!\r\nTiffany: If you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33680849182', 1712169980, 1712170271, 2, 23, 24, 6, 0, 0, 5, 0, 2159, 584, 0, 0, 0, 'Brendan Mullen', 'bmullen@racertrust.org', '69.124.244.227', 'eed3ed1114945f91f2396c042f850d77', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-RACER Trust-cus-', 'Can I please get a receipt for Order no. S012805.\r\nI have a Sales Order in the amount of $245, however, that is an order not a receipt. Thanks ', '<div class=\'ca\'><div class=\'info_box\'><i>Can I please get a receipt for Order no. S012805.\r\nI have a Sales Order in the amount of $245, however, that is an order not a receipt. Thanks </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712169981604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712169981_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brendan Mullen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712169981604--><><!--begin:1712170010512--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan Mullen<timestamp_1712170017_cv>:&nbsp;</b></span>Fine, Tiffany, thanks. </div><!--end:1712170010512--><><!--begin:1712170065479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712170065_co>:&nbsp;</b></span>I will get you an email now</div><!--end:1712170065479--><><!--begin:1712170082816--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan Mullen<timestamp_1712170089_cv>:&nbsp;</b></span>Thank you; I appreciate that,</div><!--end:1712170082816--><><!--begin:1712170187876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712170187_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1712170187876--><><!--begin:1712170196991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712170196_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712170196991--><><!--begin:1712170244775--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan Mullen<timestamp_1712170251_cv>:&nbsp;</b></span>Thanks, again, Tiffany; confirming that I received your email.</div><!--end:1712170244775--><><!--begin:1712170261496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712170261_co>:&nbsp;</b></span>Great!!</div><!--end:1712170261496--><><!--begin:1712170261895--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan Mullen<timestamp_1712170268_cv>:&nbsp;</b></span>I&#39;m all set. Thanks,</div><!--end:1712170261895--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can I please get a receipt for Order no. S012805.\r\nI have a Sales Order in the amount of $245, however, that is an order not a receipt. Thanks \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brendan Mullen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrendan Mullen: Fine, Tiffany, thanks. \r\nTiffany: I will get you an email now\r\nBrendan Mullen: Thank you; I appreciate that,\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nBrendan Mullen: Thanks, again, Tiffany; confirming that I received your email.\r\nTiffany: Great!!\r\nBrendan Mullen: I&#39;m all set. Thanks,\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('336871997AK', 1712233470, 1712233811, 2, 23, 8, 4, 0, 0, 5, 0, 3181, 0, 0, 0, 0, 'Ryan', 'rmickelson@haleyaldrich.com', '65.192.49.194', 'dae82cd30b13a21cbb65cb781d51547a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Haley & Aldrich-cus-', 'Good morning. I just purchased a few courses and the order says pending approval. I am wondering how long it will take to get this order approved so I can assign the online training to my staff members?', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning. I just purchased a few courses and the order says pending approval. I am wondering how long it will take to get this order approved so I can assign the online training to my staff members?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712233473818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233473_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712233473818--><><!--begin:1712233490957--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1712233490_cv>:&nbsp;</b></span>I am well. How are you?</div><!--end:1712233490957--><><!--begin:1712233494651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233494_co>:&nbsp;</b></span>Good thanks</div><!--end:1712233494651--><><!--begin:1712233552252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233552_co>:&nbsp;</b></span>The order should be available immediately to assign to users</div><!--end:1712233552252--><><!--begin:1712233567124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233566_co>:&nbsp;</b></span>But I see your order did not get imported into the training system</div><!--end:1712233567124--><><!--begin:1712233597869--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1712233597_cv>:&nbsp;</b></span>Is this something that I can fix?</div><!--end:1712233597869--><><!--begin:1712233601035--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233600_co>:&nbsp;</b></span>I will have to look into this issue to get it resolved for you.  I will reach out once it has been corrected.</div><!--end:1712233601035--><><!--begin:1712233614329--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1712233614_cv>:&nbsp;</b></span>Fantastic, I appreciate your help!</div><!--end:1712233614329--><><!--begin:1712233638691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233638_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712233638691--><><!--begin:1712233667210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233667_co>:&nbsp;</b></span>I will have the system send you an email once it is ready</div><!--end:1712233667210--><><!--begin:1712233678522--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1712233678_cv>:&nbsp;</b></span>Perfect, I appreciate your assistance!</div><!--end:1712233678522--><><!--begin:1712233683261--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1712233683_cv>:&nbsp;</b></span>Thank you!</div><!--end:1712233683261--><><!--begin:1712233692875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233692_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1712233692875--><><!--begin:1712233697243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712233697_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1712233697243--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning. I just purchased a few courses and the order says pending approval. I am wondering how long it will take to get this order approved so I can assign the online training to my staff members?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan: I am well. How are you?\r\nTiffany: Good thanks\r\nTiffany: The order should be available immediately to assign to users\r\nTiffany: But I see your order did not get imported into the training system\r\nRyan: Is this something that I can fix?\r\nTiffany: I will have to look into this issue to get it resolved for you.  I will reach out once it has been corrected.\r\nRyan: Fantastic, I appreciate your help!\r\nTiffany: You are welcome!\r\nTiffany: I will have the system send you an email once it is ready\r\nRyan: Perfect, I appreciate your assistance!\r\nRyan: Thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336880355G2', 1712241840, 1712242918, 2, 23, 20, 2, 0, 0, 5, 0, 2173, 0, 0, 0, 0, 'Beth', 'beth.burkard@ocfl.net', '192.234.90.48', '2ed21f2c4d4cb8d15e9887ff7399e15e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Orange County EPD-cus-', 'Can we get more details about the in-person training in Orlando the week of May 21?  Specifically which part of town, and will there be a parking fee?', '<div class=\'ca\'><div class=\'info_box\'><i>Can we get more details about the in-person training in Orlando the week of May 21?  Specifically which part of town, and will there be a parking fee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712241842706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712241842_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beth</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712241842706--><><!--begin:1712241867317--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1712241867_cv>:&nbsp;</b></span>Very well.  Excited to get my teammate signed up for 40hr hazwoper!</div><!--end:1712241867317--><><!--begin:1712241929510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712241929_co>:&nbsp;</b></span>One moment while I get the information</div><!--end:1712241929510--><><!--begin:1712241955252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712241955_co>:&nbsp;</b></span>Fairfield Inn Orlando Airport<br>7100 Augusta National Dr<br>Orlando FL 32822</div><!--end:1712241955252--><><!--begin:1712242103111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712242102_co>:&nbsp;</b></span>No parking fees from what I see</div><!--end:1712242103111--><><!--begin:1712242421939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712242421_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712242421939--><><!--begin:1712242868608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712242868_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712242868608--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can we get more details about the in-person training in Orlando the week of May 21?  Specifically which part of town, and will there be a parking fee?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beth!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeth: Very well.  Excited to get my teammate signed up for 40hr hazwoper!\r\nTiffany: One moment while I get the information\r\nTiffany: Fairfield Inn Orlando Airport7100 Augusta National DrOrlando FL 32822\r\nTiffany: No parking fees from what I see\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336902838TX', 1712264332, 1712265167, 2, 23, 29, 9, 0, 0, 0, 0, 8803, 0, 0, 0, 0, 'Teresa', 'tboyle@partneresi.com', '12.199.152.122', '77c4a3f7b4946f2a749f5d0a9bfeae31', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Partneresi.-cus-', 'Received confirmation email, unable to log in  now to assign students\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Received confirmation email, unable to log in  now to assign students\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712264333699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264333_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712264333699--><><!--begin:1712264372041--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264371_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1712264372041--><><!--begin:1712264400307--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264400_cv>:&nbsp;</b></span>frustrated righ</div><!--end:1712264400307--><><!--begin:1712264402606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264402_co>:&nbsp;</b></span>Did you receive the email to log in after placing the order?</div><!--end:1712264402606--><><!--begin:1712264403431--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264403_cv>:&nbsp;</b></span>right now</div><!--end:1712264403431--><><!--begin:1712264409386--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264409_cv>:&nbsp;</b></span>YES</div><!--end:1712264409386--><><!--begin:1712264422030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264421_co>:&nbsp;</b></span>Log in Page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1712264422030--><><!--begin:1712264440517--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264440_cv>:&nbsp;</b></span>yes</div><!--end:1712264440517--><><!--begin:1712264446701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264446_co>:&nbsp;</b></span>Are you receiving an error message?</div><!--end:1712264446701--><><!--begin:1712264465542--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264465_cv>:&nbsp;</b></span>maybe my password is incorrect now</div><!--end:1712264465542--><><!--begin:1712264476823--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264476_cv>:&nbsp;</b></span>yes unable to log in</div><!--end:1712264476823--><><!--begin:1712264512582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264512_co>:&nbsp;</b></span>Please close the page you are on and then use the link above to try to log in</div><!--end:1712264512582--><><!--begin:1712264520798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264520_co>:&nbsp;</b></span>Or do you want me to send you a password reset email?</div><!--end:1712264520798--><><!--begin:1712264543264--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264543_cv>:&nbsp;</b></span>i just received the password reset email</div><!--end:1712264543264--><><!--begin:1712264546927--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264546_cv>:&nbsp;</b></span>I will try that</div><!--end:1712264546927--><><!--begin:1712264572654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264572_co>:&nbsp;</b></span>Okay great</div><!--end:1712264572654--><><!--begin:1712264575677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264575_co>:&nbsp;</b></span>I will wait</div><!--end:1712264575677--><><!--begin:1712264667152--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264667_cv>:&nbsp;</b></span>so I</div><!--end:1712264667152--><><!--begin:1712264686664--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264686_cv>:&nbsp;</b></span>was able to get in but don&#39;t know that I see what I purchased</div><!--end:1712264686664--><><!--begin:1712264698158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264698_co>:&nbsp;</b></span>Are you on the home tab?</div><!--end:1712264698158--><><!--begin:1712264743779--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264743_cv>:&nbsp;</b></span>who knows</div><!--end:1712264743779--><><!--begin:1712264755185--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264755_cv>:&nbsp;</b></span>Yes home tab</div><!--end:1712264755185--><><!--begin:1712264775309--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264775_cv>:&nbsp;</b></span>I don&#39;t see the (standard)</div><!--end:1712264775309--><><!--begin:1712264792719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264792_co>:&nbsp;</b></span>It is the second course listed</div><!--end:1712264792719--><><!--begin:1712264806095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264805_co>:&nbsp;</b></span>40 Hour OSHA HAZWOPER - Online Training - Standard w/Hands On Training — Partner Engineering and Science Inc.-220929164905</div><!--end:1712264806095--><><!--begin:1712264836595--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264836_cv>:&nbsp;</b></span>I don&#39;t want hands on</div><!--end:1712264836595--><><!--begin:1712264845032--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264844_cv>:&nbsp;</b></span>INT40NV2 40-Hour HAZWOPER Online (Standard) </div><!--end:1712264845032--><><!--begin:1712264854497--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264854_cv>:&nbsp;</b></span>or is this the same</div><!--end:1712264854497--><><!--begin:1712264865743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264865_co>:&nbsp;</b></span>Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.<br><br>At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:<br><br>Are employed by a company that provides hands-on training for their employees or;<br>Have job descriptions that EXCLUDE exposure to IDLH environments.<br><br>Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.</div><!--end:1712264865743--><><!--begin:1712264952350--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264952_cv>:&nbsp;</b></span>Can you cancel this order so I can start over - not happy with this </div><!--end:1712264952350--><><!--begin:1712264969759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712264969_co>:&nbsp;</b></span>I can cancel this order yes</div><!--end:1712264969759--><><!--begin:1712264979714--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712264979_cv>:&nbsp;</b></span>will there be a charge</div><!--end:1712264979714--><><!--begin:1712265014159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712265014_co>:&nbsp;</b></span>No charge or fee since we are canceling same day order was placed</div><!--end:1712265014159--><><!--begin:1712265029296--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712265029_cv>:&nbsp;</b></span>ok</div><!--end:1712265029296--><><!--begin:1712265070257--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712265070_cv>:&nbsp;</b></span>I will start over - your website was not user friendly before but now it seems worse, just venting since you are trying to help</div><!--end:1712265070257--><><!--begin:1712265146812--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1712265146_cv>:&nbsp;</b></span>Thanks for canceling the order - I will try again </div><!--end:1712265146812--><><!--begin:1712265160232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712265160_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712265160232--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Received confirmation email, unable to log in  now to assign students\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa: Hi Tiffany\r\nTeresa: frustrated righ\r\nTiffany: Did you receive the email to log in after placing the order?\r\nTeresa: right now\r\nTeresa: YES\r\nTiffany: Log in Page: https://csregsonline.com/\r\nTeresa: yes\r\nTiffany: Are you receiving an error message?\r\nTeresa: maybe my password is incorrect now\r\nTeresa: yes unable to log in\r\nTiffany: Please close the page you are on and then use the link above to try to log in\r\nTiffany: Or do you want me to send you a password reset email?\r\nTeresa: i just received the password reset email\r\nTeresa: I will try that\r\nTiffany: Okay great\r\nTiffany: I will wait\r\nTeresa: so I\r\nTeresa: was able to get in but don&#39;t know that I see what I purchased\r\nTiffany: Are you on the home tab?\r\nTeresa: who knows\r\nTeresa: Yes home tab\r\nTeresa: I don&#39;t see the (standard)\r\nTiffany: It is the second course listed\r\nTiffany: 40 Hour OSHA HAZWOPER - Online Training - Standard w/Hands On Training — Partner Engineering and Science Inc.-220929164905\r\nTeresa: I don&#39;t want hands on\r\nTeresa: INT40NV2 40-Hour HAZWOPER Online (Standard) \r\nTeresa: or is this the same\r\nTiffany: Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:Are employed by a company that provides hands-on training for their employees or;Have job descriptions that EXCLUDE exposure to IDLH environments.Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.\r\nTeresa: Can you cancel this order so I can start over - not happy with this \r\nTiffany: I can cancel this order yes\r\nTeresa: will there be a charge\r\nTiffany: No charge or fee since we are canceling same day order was placed\r\nTeresa: ok\r\nTeresa: I will start over - your website was not user friendly before but now it seems worse, just venting since you are trying to help\r\nTeresa: Thanks for canceling the order - I will try again \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3369641482C', 1712325627, 1712326696, 2, 19, 13, 11, 0, 0, 0, 0, 2260, 0, 0, 0, 0, 'Leslie Smith', 'lsmith@sanbornhead.com', '50.224.17.78', '7dc212f9a5197669019e3aa8b0714f0c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Sanborn, Head & Associates, Inc.-cus-', 'What are the classroom hours for the Denver 40-hour HAZWOPER initial training.', '<div class=\'ca\'><div class=\'info_box\'><i>What are the classroom hours for the Denver 40-hour HAZWOPER initial training.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712325633321--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712325684_co>:&nbsp;</b></span>Leslie  The class is held from 8 am to 6 pm Tuesday - Friday.</div><!--end:1712325633321--><><!--begin:1712325693099--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1712325694_cv>:&nbsp;</b></span>Looking at the May 28-31 class.  What are the daily hours.</div><!--end:1712325693099--><><!--begin:1712325667298--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712325718_co>:&nbsp;</b></span>8 am to 6 pm</div><!--end:1712325667298--><><!--begin:1712325718230--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712325769_co>:&nbsp;</b></span>How many employees do you need to register?</div><!--end:1712325718230--><><!--begin:1712326010764--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712326062_co>:&nbsp;</b></span>Hello?</div><!--end:1712326010764--><><!--begin:1712326560541--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1712326562_cv>:&nbsp;</b></span>Sorry, was in a meeting.  Looking at registering one employee.</div><!--end:1712326560541--><><!--begin:1712326593288--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1712326594_cv>:&nbsp;</b></span>We will confirm with the employee that she is free to attend this class, then I will register her.</div><!--end:1712326593288--><><!--begin:1712326572212--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712326623_co>:&nbsp;</b></span>Can I answer any more questions for you today?</div><!--end:1712326572212--><><!--begin:1712326640729--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1712326642_cv>:&nbsp;</b></span>No, thanks for the info.</div><!--end:1712326640729--><><!--begin:1712326644891--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712326696_co>:&nbsp;</b></span>My pleasure  Have a wonderful weekend!</div><!--end:1712326644891--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'What are the classroom hours for the Denver 40-hour HAZWOPER initial training.\r\nTracy has joined the chat.\r\nTracy: Leslie  The class is held from 8 am to 6 pm Tuesday - Friday.\r\nLeslie Smith: Looking at the May 28-31 class.  What are the daily hours.\r\nTracy: 8 am to 6 pm\r\nTracy: How many employees do you need to register?\r\nTracy: Hello?\r\nLeslie Smith: Sorry, was in a meeting.  Looking at registering one employee.\r\nLeslie Smith: We will confirm with the employee that she is free to attend this class, then I will register her.\r\nTracy: Can I answer any more questions for you today?\r\nLeslie Smith: No, thanks for the info.\r\nTracy: My pleasure  Have a wonderful weekend!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('336982480VT', 1712343951, 1712344341, 2, 23, 6, 2, 0, 0, 5, 0, 4745, 587, 0, 0, 0, 'Kurt', 'kprice@autec-carwash.com', '70.63.104.114', 'f1df43f301d4c70ffcde66fcca9ca9af', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-AUTEC-cus-', 'I cannot get into my account to continue my course.  I have tried to reset my password but the email never comes through.', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot get into my account to continue my course.  I have tried to reset my password but the email never comes through.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712343954329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712343954_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kurt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712343954329--><><!--begin:1712343968036--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712343968_cv>:&nbsp;</b></span>I am good, hope you are as well.</div><!--end:1712343968036--><><!--begin:1712343976438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712343976_co>:&nbsp;</b></span>Yes thanks</div><!--end:1712343976438--><><!--begin:1712343979482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712343979_co>:&nbsp;</b></span>Log in Page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1712343979482--><><!--begin:1712343999864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712343999_co>:&nbsp;</b></span>Are you trying to log into the above site?</div><!--end:1712343999864--><><!--begin:1712344058907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344058_co>:&nbsp;</b></span>I just sent the password reset email for you please let me know if you get it.</div><!--end:1712344058907--><><!--begin:1712344060361--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344060_cv>:&nbsp;</b></span>It had me on a different login screen from website... and kept getting incorrect password.  The link you sent me actually had my password saved, so I was able to get in.  Thank you.</div><!--end:1712344060361--><><!--begin:1712344069039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344068_co>:&nbsp;</b></span>Op looks like you ar ein</div><!--end:1712344069039--><><!--begin:1712344079605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344079_co>:&nbsp;</b></span>Great!</div><!--end:1712344079605--><><!--begin:1712344091337--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344091_cv>:&nbsp;</b></span>Yep.  Thank you so much! </div><!--end:1712344091337--><><!--begin:1712344092029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344091_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1712344092029--><><!--begin:1712344101821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344101_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1712344101821--><><!--begin:1712344150779--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344151_cv>:&nbsp;</b></span>Can you tell me how long I have to complete my course before I would have to start over.  I started back in February, and have been so busy I haven&#39;t had time to work on it.  I know I am likely to need to complete very soon.</div><!--end:1712344150779--><><!--begin:1712344187552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344187_co>:&nbsp;</b></span>Your course will expire on May 8, 2024.</div><!--end:1712344187552--><><!--begin:1712344204462--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344204_cv>:&nbsp;</b></span>Ok so as long as I complete before then, I am good?</div><!--end:1712344204462--><><!--begin:1712344233651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344233_co>:&nbsp;</b></span>Yes otherwise you will need to pay a 25% course reactivation fee to extend it further. </div><!--end:1712344233651--><><!--begin:1712344290401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344290_co>:&nbsp;</b></span>DO you have any other questions or is there anything else I can assist you with?</div><!--end:1712344290401--><><!--begin:1712344311518--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344311_cv>:&nbsp;</b></span>Ok thank you so much.  I will get this knocked out.  I have carried this certificate for quite awhile</div><!--end:1712344311518--><><!--begin:1712344321666--><div class=\'cv\'><span class=\'notranslate\'><b>Kurt<timestamp_1712344321_cv>:&nbsp;</b></span>That will do it.  You have a great day.</div><!--end:1712344321666--><><!--begin:1712344336527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712344336_co>:&nbsp;</b></span>Thanks and you too!</div><!--end:1712344336527--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot get into my account to continue my course.  I have tried to reset my password but the email never comes through.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kurt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKurt: I am good, hope you are as well.\r\nTiffany: Yes thanks\r\nTiffany: Log in Page: https://csregsonline.com/\r\nTiffany: Are you trying to log into the above site?\r\nTiffany: I just sent the password reset email for you please let me know if you get it.\r\nKurt: It had me on a different login screen from website... and kept getting incorrect password.  The link you sent me actually had my password saved, so I was able to get in.  Thank you.\r\nTiffany: Op looks like you ar ein\r\nTiffany: Great!\r\nKurt: Yep.  Thank you so much! \r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: You are most welcome!\r\nKurt: Can you tell me how long I have to complete my course before I would have to start over.  I started back in February, and have been so busy I haven&#39;t had time to work on it.  I know I am likely to need to complete very soon.\r\nTiffany: Your course will expire on May 8, 2024.\r\nKurt: Ok so as long as I complete before then, I am good?\r\nTiffany: Yes otherwise you will need to pay a 25% course reactivation fee to extend it further. \r\nTiffany: DO you have any other questions or is there anything else I can assist you with?\r\nKurt: Ok thank you so much.  I will get this knocked out.  I have carried this certificate for quite awhile\r\nKurt: That will do it.  You have a great day.\r\nTiffany: Thanks and you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('336984900BM', 1712346370, 1712347179, 1, 23, 5, 4, 0, 0, 0, 0, 1126, 0, 0, 0, 0, 'Lauren Allred', 'lauren.allred@hidglobal.com', '174.46.30.194', '996ef49d83eb45968a404d3a0c45135d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-HID Global-cus-Online Course-_-Hazwoper refresher 8-hr-cus-', 'Purchased HAZWOPER 8-hr refresher course is not displaying in queue when logging in. All that is showing is DOT course that I previously took. Did have to create a new account to buy course', '<div class=\'ca\'><div class=\'info_box\'><i>Purchased HAZWOPER 8-hr refresher course is not displaying in queue when logging in. All that is showing is DOT course that I previously took. Did have to create a new account to buy course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712346374336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712346374_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lauren Allred</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712346374336--><><!--begin:1712346457051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712346456_co>:&nbsp;</b></span>Is this course for  yourself?</div><!--end:1712346457051--><><!--begin:1712346493606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712346493_co>:&nbsp;</b></span>I have linked it to your account so please refresh your page and you should see it</div><!--end:1712346493606--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Purchased HAZWOPER 8-hr refresher course is not displaying in queue when logging in. All that is showing is DOT course that I previously took. Did have to create a new account to buy course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lauren Allred!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Is this course for  yourself?\r\nTiffany: I have linked it to your account so please refresh your page and you should see it\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3369855368K', 1712347027, 1712347163, 2, 23, 26, 7, 0, 0, 0, 0, 1401, 0, 0, 0, 0, 'Heather', 'heather.fawcett@aecom.com', '208.127.90.93', '7cd2863f88ee0397e25f6e14c26d7fa7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'I am trying to register a new employee but it wants me to logn and it is not accepting mu password so I clicked forgot password but I have not received an email yet to reset my password.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register a new employee but it wants me to logn and it is not accepting mu password so I clicked forgot password but I have not received an email yet to reset my password.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712347046052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712347045_co>:&nbsp;</b></span>One moment please</div><!--end:1712347046052--><><!--begin:1712347140481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712347140_co>:&nbsp;</b></span>We updated our website in February so yes you would need to create a new purchasing account on the main website <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1712347140481--><><!--begin:1712347160533--><div class=\'cv\'><span class=\'notranslate\'><b>Heather<timestamp_1712347160_cv>:&nbsp;</b></span>OK Will do.  Thanks!</div><!--end:1712347160533--><><!--begin:1712347162606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712347162_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712347162606--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register a new employee but it wants me to logn and it is not accepting mu password so I clicked forgot password but I have not received an email yet to reset my password.  \r\nTiffany has joined the chat.\r\nTiffany: One moment please\r\nTiffany: We updated our website in February so yes you would need to create a new purchasing account on the main website http://www.csregs.com\r\nHeather: OK Will do.  Thanks!\r\nTiffany: Hi, Heather!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('337219235B4', 1712580705, 1712583611, 2, 23, 5, 3, 0, 0, 0, 0, 7007, 0, 0, 0, 0, 'Robert', 'rlkowalczyk@verizon.net', '108.52.170.6', '3782e8a7a056caeeb4e993bcea791139', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Indeendent-cus-', 'Can I receive the completion certificate via email?  I need the certificate by Wednesday April 10 and cannot wait for the certificate by mail.', '<div class=\'ca\'><div class=\'info_box\'><i>Can I receive the completion certificate via email?  I need the certificate by Wednesday April 10 and cannot wait for the certificate by mail.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712580710070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712580709_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712580710070--><><!--begin:1712580748291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712580748_co>:&nbsp;</b></span>Yes you can request an expedited certificate at a small fee</div><!--end:1712580748291--><><!--begin:1712580760549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712580760_co>:&nbsp;</b></span>To place an order use the following link: <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1712580760549--><><!--begin:1712580770590--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712580770_cv>:&nbsp;</b></span>What is the fee?</div><!--end:1712580770590--><><!--begin:1712580777618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712580777_co>:&nbsp;</b></span>$10</div><!--end:1712580777618--><><!--begin:1712580852400--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712580852_cv>:&nbsp;</b></span>When do I request that, there is no option for that in the checkout.</div><!--end:1712580852400--><><!--begin:1712580964947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712580964_co>:&nbsp;</b></span>Did you complete the course? You can place the certificate request now and we will get you the PDF within 24 hours.  Usually it is completed the same day if the order is place early enough. </div><!--end:1712580964947--><><!--begin:1712581004703--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581004_cv>:&nbsp;</b></span>I have not completed the course yet.</div><!--end:1712581004703--><><!--begin:1712581037154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581037_co>:&nbsp;</b></span>Okay once you complete the course then place the certificate request order.  </div><!--end:1712581037154--><><!--begin:1712581121952--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581121_cv>:&nbsp;</b></span>I added the fee to the cart and going through check out.</div><!--end:1712581121952--><><!--begin:1712581158140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581158_co>:&nbsp;</b></span>Okay that is fine.  Do you plan to complete the course today?</div><!--end:1712581158140--><><!--begin:1712581173652--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581173_cv>:&nbsp;</b></span>Hopefully tomorrow</div><!--end:1712581173652--><><!--begin:1712581259773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581259_co>:&nbsp;</b></span>Okay I will keep an eye on it.  If you place the cert request order I will process it after you have completed the course.   </div><!--end:1712581259773--><><!--begin:1712581340493--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581340_cv>:&nbsp;</b></span>Ok, thanks.</div><!--end:1712581340493--><><!--begin:1712581434078--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581434_cv>:&nbsp;</b></span>Where do I access the course after submitting payment?</div><!--end:1712581434078--><><!--begin:1712581466608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581466_co>:&nbsp;</b></span>You will get an email to set up an account and log into the training site at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1712581466608--><><!--begin:1712581490967--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581490_cv>:&nbsp;</b></span>I already have an account.</div><!--end:1712581490967--><><!--begin:1712581686582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581686_co>:&nbsp;</b></span>You set up an account on the main website for purchasing (<a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a>) but you will also need to set up a new account on the training site at <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> for completing the training</div><!--end:1712581686582--><><!--begin:1712581849762--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712581849_cv>:&nbsp;</b></span>There is no option to setup an account, only login.  I tried my username and password and they will not work.</div><!--end:1712581849762--><><!--begin:1712581884046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712581883_co>:&nbsp;</b></span>Did you set an email from the system?  You need to use the first link in that email to set up your account</div><!--end:1712581884046--><><!--begin:1712582609373--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712582609_cv>:&nbsp;</b></span>I started the course, completed the course overview, but cannot proceed to lesson 1.</div><!--end:1712582609373--><><!--begin:1712582636507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712582636_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1712582636507--><><!--begin:1712582771198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712582771_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712582771198--><><!--begin:1712583605154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712583605_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712583605154--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I receive the completion certificate via email?  I need the certificate by Wednesday April 10 and cannot wait for the certificate by mail.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes you can request an expedited certificate at a small fee\r\nTiffany: To place an order use the following link: https://www.csregs.com/Replacement-Certificate?whence=\r\nRobert: What is the fee?\r\nTiffany: $10\r\nRobert: When do I request that, there is no option for that in the checkout.\r\nTiffany: Did you complete the course? You can place the certificate request now and we will get you the PDF within 24 hours.  Usually it is completed the same day if the order is place early enough. \r\nRobert: I have not completed the course yet.\r\nTiffany: Okay once you complete the course then place the certificate request order.  \r\nRobert: I added the fee to the cart and going through check out.\r\nTiffany: Okay that is fine.  Do you plan to complete the course today?\r\nRobert: Hopefully tomorrow\r\nTiffany: Okay I will keep an eye on it.  If you place the cert request order I will process it after you have completed the course.   \r\nRobert: Ok, thanks.\r\nRobert: Where do I access the course after submitting payment?\r\nTiffany: You will get an email to set up an account and log into the training site at https://csregsonline.com/\r\nRobert: I already have an account.\r\nTiffany: You set up an account on the main website for purchasing (http://www.csregs.com) but you will also need to set up a new account on the training site at https://csregsonline.com for completing the training\r\nRobert: There is no option to setup an account, only login.  I tried my username and password and they will not work.\r\nTiffany: Did you set an email from the system?  You need to use the first link in that email to set up your account\r\nRobert: I started the course, completed the course overview, but cannot proceed to lesson 1.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33722470253', 1712586189, 1712586469, 2, 23, 22, 4, 0, 0, 5, 0, 3229, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', 'd6d941ab2726b5f26fcc8c7322fe12ac', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-IWS-cus-', 'Morning! I purchased an H2S Oil and gas course on April 5. The purchase info is SO13364. I think it might accidentally be in my name when I was purchasing the course for an employee. Can you please switch it to his name? ', '<div class=\'ca\'><div class=\'info_box\'><i>Morning! I purchased an H2S Oil and gas course on April 5. The purchase info is SO13364. I think it might accidentally be in my name when I was purchasing the course for an employee. Can you please switch it to his name? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712586193309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586193_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712586193309--><><!--begin:1712586204473--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586202_cv>:&nbsp;</b></span>Greta, thanks</div><!--end:1712586204473--><><!--begin:1712586208720--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586206_cv>:&nbsp;</b></span>great*</div><!--end:1712586208720--><><!--begin:1712586267496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586267_co>:&nbsp;</b></span>Can I get the correct students email address and name please?</div><!--end:1712586267496--><><!--begin:1712586282269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586282_co>:&nbsp;</b></span>I do not see it is currently assigned to anyone</div><!--end:1712586282269--><><!--begin:1712586352263--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586349_cv>:&nbsp;</b></span>Jared Mitchell</div><!--end:1712586352263--><><!--begin:1712586357294--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586355_cv>:&nbsp;</b></span><a href=\'mailto:j.mitchell@iwscorp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>j.mitchell@iwscorp.com</a></div><!--end:1712586357294--><><!--begin:1712586383174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586383_co>:&nbsp;</b></span>I have sent him a course invite to set up his account and start training</div><!--end:1712586383174--><><!--begin:1712586397117--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586394_cv>:&nbsp;</b></span>Wonderful! I will let him know</div><!--end:1712586397117--><><!--begin:1712586407963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586407_co>:&nbsp;</b></span>Is there anything else I can assist you with today&gt;?</div><!--end:1712586407963--><><!--begin:1712586433182--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586430_cv>:&nbsp;</b></span>That should be it!</div><!--end:1712586433182--><><!--begin:1712586436214--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1712586433_cv>:&nbsp;</b></span>Thank you</div><!--end:1712586436214--><><!--begin:1712586438694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586438_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712586438694--><><!--begin:1712586442417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712586442_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1712586442417--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Morning! I purchased an H2S Oil and gas course on April 5. The purchase info is SO13364. I think it might accidentally be in my name when I was purchasing the course for an employee. Can you please switch it to his name? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Munday: Greta, thanks\r\nSarah Munday: great*\r\nTiffany: Can I get the correct students email address and name please?\r\nTiffany: I do not see it is currently assigned to anyone\r\nSarah Munday: Jared Mitchell\r\nSarah Munday: mailto:j.mitchell@iwscorp.com\r\nTiffany: I have sent him a course invite to set up his account and start training\r\nSarah Munday: Wonderful! I will let him know\r\nTiffany: Is there anything else I can assist you with today&gt;?\r\nSarah Munday: That should be it!\r\nSarah Munday: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337234361QY', 1712595858, 1712597174, 2, 23, 33, 9, 0, 0, 5, 0, 6640, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '915426cc1d5b1b3e124585137ac53488', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-FSM Group-cus-', 'Where can I find information on the 8 hour in person training for HAZWOPER certification?', '<div class=\'ca\'><div class=\'info_box\'><i>Where can I find information on the 8 hour in person training for HAZWOPER certification?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712595859635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712595859_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712595859635--><><!--begin:1712595895835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712595895_co>:&nbsp;</b></span>If you select the below link it will bring you to the 8-Hour HAZWOPER Refresher schedule which you can use as a reference for when the dress-out classes are scheduled.</div><!--end:1712595895835--><><!--begin:1712595886237--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712595899_cv>:&nbsp;</b></span>Great, you?</div><!--end:1712595886237--><><!--begin:1712595901602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712595901_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1712595901602--><><!--begin:1712595919178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712595919_co>:&nbsp;</b></span>You would need to choose the Training Preference as: 8 Hour HAZWOPER Annual Refresher Seminar  or Seminar CAL-OSHA to see the California dates.</div><!--end:1712595919178--><><!--begin:1712595927187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712595927_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1712595927187--><><!--begin:1712596002395--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596016_cv>:&nbsp;</b></span>I just completed my 40 hour and received my certificate, now i need the 8 hour hands on course, does the refresher complete those requirements?</div><!--end:1712596002395--><><!--begin:1712596117699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596117_co>:&nbsp;</b></span>The dressout classes are held the  same time as our 8-Hour HAZWOPER classes you would just use the schedule as a reference for when the dress-out classes are scheduled</div><!--end:1712596117699--><><!--begin:1712596124646--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596138_cv>:&nbsp;</b></span>thank you!</div><!--end:1712596124646--><><!--begin:1712596167928--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596181_cv>:&nbsp;</b></span>How long after the 40 hour on line class is complete do you to complete the dressout class?</div><!--end:1712596167928--><><!--begin:1712596313927--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596327_cv>:&nbsp;</b></span>Tiffany, are you still there?</div><!--end:1712596313927--><><!--begin:1712596339371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596339_co>:&nbsp;</b></span>Ray you have 90 days to complete the entire course for the 40-Hour HAZWOPER standard version</div><!--end:1712596339371--><><!--begin:1712596336797--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596350_cv>:&nbsp;</b></span>thank you</div><!--end:1712596336797--><><!--begin:1712596378500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596378_co>:&nbsp;</b></span>So if you started your course in March you have until June to complete hands-on training and then go back online to complete the final exam.</div><!--end:1712596378500--><><!--begin:1712596400932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596400_co>:&nbsp;</b></span>I do not see you have completed online training with us though.</div><!--end:1712596400932--><><!--begin:1712596406332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596406_co>:&nbsp;</b></span>Are you the student?</div><!--end:1712596406332--><><!--begin:1712596410658--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596424_cv>:&nbsp;</b></span>That is correct, it was completed elsewhere.</div><!--end:1712596410658--><><!--begin:1712596455430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596455_co>:&nbsp;</b></span>Oh we cannot complete your hands-on dress-out training if you did not do our online 40-Hour HAZWOPER course.</div><!--end:1712596455430--><><!--begin:1712596483068--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596496_cv>:&nbsp;</b></span>So i can not take a standalone 8 hour refresher??</div><!--end:1712596483068--><><!--begin:1712596646181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596646_co>:&nbsp;</b></span>You can take the 8-Hour HAZWOPER Refresher with us but that will be the certification you receive.  We will not issue a dress-out practical portion certificate.    </div><!--end:1712596646181--><><!--begin:1712596902253--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712596915_cv>:&nbsp;</b></span>Can you explain why I cannot receive the dress out particle portion if I take the course from you?</div><!--end:1712596902253--><><!--begin:1712596916210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596916_co>:&nbsp;</b></span>Do you understand?  We will issue you an 8-Hour HAZWOPER Refresher certificate if you complete that class with us but since you have not completed the online 40-Hour HAZWOPER course with us we cannot issue a dress-out practical portion certificate.  </div><!--end:1712596916210--><><!--begin:1712596971037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596970_co>:&nbsp;</b></span>We cannot complete the certification for another company&#39;s 40-Hour HAZWOPER course</div><!--end:1712596971037--><><!--begin:1712596993445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596993_co>:&nbsp;</b></span>It is our policy.</div><!--end:1712596993445--><><!--begin:1712597008118--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1712597021_cv>:&nbsp;</b></span>I am not asking for anything other than an 8 hour dressout certification.</div><!--end:1712597008118--><><!--begin:1712597096525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712597096_co>:&nbsp;</b></span>As our dressout is an add on to our online training course it cannot be taken as a stand alone course. </div><!--end:1712597096525--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where can I find information on the 8 hour in person training for HAZWOPER certification?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: If you select the below link it will bring you to the 8-Hour HAZWOPER Refresher schedule which you can use as a reference for when the dress-out classes are scheduled.\r\nRay: Great, you?\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You would need to choose the Training Preference as: 8 Hour HAZWOPER Annual Refresher Seminar  or Seminar CAL-OSHA to see the California dates.\r\nTiffany: I am good thanks!\r\nRay: I just completed my 40 hour and received my certificate, now i need the 8 hour hands on course, does the refresher complete those requirements?\r\nTiffany: The dressout classes are held the  same time as our 8-Hour HAZWOPER classes you would just use the schedule as a reference for when the dress-out classes are scheduled\r\nRay: thank you!\r\nRay: How long after the 40 hour on line class is complete do you to complete the dressout class?\r\nRay: Tiffany, are you still there?\r\nTiffany: Ray you have 90 days to complete the entire course for the 40-Hour HAZWOPER standard version\r\nRay: thank you\r\nTiffany: So if you started your course in March you have until June to complete hands-on training and then go back online to complete the final exam.\r\nTiffany: I do not see you have completed online training with us though.\r\nTiffany: Are you the student?\r\nRay: That is correct, it was completed elsewhere.\r\nTiffany: Oh we cannot complete your hands-on dress-out training if you did not do our online 40-Hour HAZWOPER course.\r\nRay: So i can not take a standalone 8 hour refresher??\r\nTiffany: You can take the 8-Hour HAZWOPER Refresher with us but that will be the certification you receive.  We will not issue a dress-out practical portion certificate.    \r\nRay: Can you explain why I cannot receive the dress out particle portion if I take the course from you?\r\nTiffany: Do you understand?  We will issue you an 8-Hour HAZWOPER Refresher certificate if you complete that class with us but since you have not completed the online 40-Hour HAZWOPER course with us we cannot issue a dress-out practical portion certificate.  \r\nTiffany: We cannot complete the certification for another company&#39;s 40-Hour HAZWOPER course\r\nTiffany: It is our policy.\r\nRay: I am not asking for anything other than an 8 hour dressout certification.\r\nTiffany: As our dressout is an add on to our online training course it cannot be taken as a stand alone course. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3372346569M', 1712596144, 1712597116, 2, 23, 23, 4, 0, 0, 5, 0, 3810, 0, 0, 0, 0, 'Andrew Volz', 'Andrew_volz@woodbridgegroup.com', '12.13.120.194', '6f572dc2e0d427fc590db8db7f9bf38f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Woodbridge-cus-', 'I am scheduling some employees for the 24hr hazwoper course in KC missouri. The discount section says early bird for registering 21+ days in advance. Today is 22 days out but it is not showing the discount? ', '<div class=\'ca\'><div class=\'info_box\'><i>I am scheduling some employees for the 24hr hazwoper course in KC missouri. The discount section says early bird for registering 21+ days in advance. Today is 22 days out but it is not showing the discount? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712596147461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596147_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Volz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712596147461--><><!--begin:1712596156511--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712596156_cv>:&nbsp;</b></span>Good how are you</div><!--end:1712596156511--><><!--begin:1712596169467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596169_co>:&nbsp;</b></span>Good thanks</div><!--end:1712596169467--><><!--begin:1712596189465--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712596189_cv>:&nbsp;</b></span>MY question is about the early bird discounts for 24hr hazwoper class registration</div><!--end:1712596189465--><><!--begin:1712596217556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596217_co>:&nbsp;</b></span>One moment and I will take a look&#39;</div><!--end:1712596217556--><><!--begin:1712596525428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596525_co>:&nbsp;</b></span>I do see that.</div><!--end:1712596525428--><><!--begin:1712596565436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596565_co>:&nbsp;</b></span>If you place an order today for that class I will manually correct the price from the $775 to the $625.</div><!--end:1712596565436--><><!--begin:1712596596379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596596_co>:&nbsp;</b></span>Since the website is incorrect.  Or I can send you a quote and a payment form to submit the order.</div><!--end:1712596596379--><><!--begin:1712596636361--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712596636_cv>:&nbsp;</b></span>With the quote and payment form am i still able to pay with card? </div><!--end:1712596636361--><><!--begin:1712596654438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596654_co>:&nbsp;</b></span>Yes</div><!--end:1712596654438--><><!--begin:1712596710674--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712596710_cv>:&nbsp;</b></span>Okay thank you. Could i get a quote for 4 attendees?</div><!--end:1712596710674--><><!--begin:1712596734310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596734_co>:&nbsp;</b></span>Yes I will send you that today</div><!--end:1712596734310--><><!--begin:1712596741927--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712596741_cv>:&nbsp;</b></span>Thank you</div><!--end:1712596741927--><><!--begin:1712596750081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712596749_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712596750081--><><!--begin:1712597019202--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712597018_cv>:&nbsp;</b></span>Am I able to close this chat now?</div><!--end:1712597019202--><><!--begin:1712597077509--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Volz<timestamp_1712597077_cv>:&nbsp;</b></span>Thanks have a nice day!</div><!--end:1712597077509--><><!--begin:1712597111189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712597111_co>:&nbsp;</b></span>Yes you as well!</div><!--end:1712597111189--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am scheduling some employees for the 24hr hazwoper course in KC missouri. The discount section says early bird for registering 21+ days in advance. Today is 22 days out but it is not showing the discount? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Volz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Volz: Good how are you\r\nTiffany: Good thanks\r\nAndrew Volz: MY question is about the early bird discounts for 24hr hazwoper class registration\r\nTiffany: One moment and I will take a look&#39;\r\nTiffany: I do see that.\r\nTiffany: If you place an order today for that class I will manually correct the price from the $775 to the $625.\r\nTiffany: Since the website is incorrect.  Or I can send you a quote and a payment form to submit the order.\r\nAndrew Volz: With the quote and payment form am i still able to pay with card? \r\nTiffany: Yes\r\nAndrew Volz: Okay thank you. Could i get a quote for 4 attendees?\r\nTiffany: Yes I will send you that today\r\nAndrew Volz: Thank you\r\nTiffany: You are welcome!\r\nAndrew Volz: Am I able to close this chat now?\r\nAndrew Volz: Thanks have a nice day!\r\nTiffany: Yes you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337240224Q9', 1712601712, 1712601812, 2, 23, 22, 4, 0, 0, 0, 0, 1694, 0, 0, 0, 0, 'jackie', 'jacqueline.bode@arcadis.com', '98.197.150.91', 'c9ddf719a7dd79945d045763d03bd073', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Arcadis-cus-', 'can you foward link to class schedule and availability for the hands-on training portion of the 40-hr hazwoper training ?', '<div class=\'ca\'><div class=\'info_box\'><i>can you foward link to class schedule and availability for the hands-on training portion of the 40-hr hazwoper training ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712601715601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712601715_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>jackie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712601715601--><><!--begin:1712601731825--><div class=\'cv\'><span class=\'notranslate\'><b>jackie<timestamp_1712601732_cv>:&nbsp;</b></span>great</div><!--end:1712601731825--><><!--begin:1712601737715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712601737_co>:&nbsp;</b></span>If you select the below link it will bring you to the 8-Hour HAZWOPER Refresher schedule which you can use as a reference for when the dress-out classes are scheduled.<br><br><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a><br></div><!--end:1712601737715--><><!--begin:1712601799282--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712601799_co>:&nbsp;</b></span>We currently hold the dressout classes at the same time as the 8-Hour HAZWOPER classes</div><!--end:1712601799282--><><!--begin:1712601809151--><div class=\'cv\'><span class=\'notranslate\'><b>jackie<timestamp_1712601809_cv>:&nbsp;</b></span>gotcha - thank you</div><!--end:1712601809151--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'can you foward link to class schedule and availability for the hands-on training portion of the 40-hr hazwoper training ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, jackie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njackie: great\r\nTiffany: If you select the below link it will bring you to the 8-Hour HAZWOPER Refresher schedule which you can use as a reference for when the dress-out classes are scheduled.https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: We currently hold the dressout classes at the same time as the 8-Hour HAZWOPER classes\r\njackie: gotcha - thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337303234NB', 1712664709, 1712665060, 2, 23, 10, 5, 0, 0, 5, 0, 1654, 0, 0, 0, 0, 'Rhonda', 'rmarston@shamrockconstruct.com', '70.62.71.165', 'bb2a08271ab12e7c235fc0caf14470a4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Shamrock Construction & Remediation -cus-', 'I was trying to purchase an online class and cannot remember my password. ', '<div class=\'ca\'><div class=\'info_box\'><i>I was trying to purchase an online class and cannot remember my password. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712664712233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712664712_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rhonda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712664712233--><><!--begin:1712664728017--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712664724_cv>:&nbsp;</b></span>i am good hope you are </div><!--end:1712664728017--><><!--begin:1712664756426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712664756_co>:&nbsp;</b></span>I will send you a password reset email</div><!--end:1712664756426--><><!--begin:1712664778834--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712664774_cv>:&nbsp;</b></span>Thank you for your help</div><!--end:1712664778834--><><!--begin:1712664807495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712664807_co>:&nbsp;</b></span>It was sent from our NetSuite system</div><!--end:1712664807495--><><!--begin:1712664848401--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712664844_cv>:&nbsp;</b></span>got it thank you </div><!--end:1712664848401--><><!--begin:1712664855103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712664854_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712664855103--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was trying to purchase an online class and cannot remember my password. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rhonda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRhonda: i am good hope you are \r\nTiffany: I will send you a password reset email\r\nRhonda: Thank you for your help\r\nTiffany: It was sent from our NetSuite system\r\nRhonda: got it thank you \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337305470N9', 1712666944, 1712668111, 2, 23, 9, 6, 0, 0, 0, 1, 2825, 0, 0, 0, 0, 'Rhonda', 'rmarston@shamrockconstruct.com', '70.62.71.165', 'bb2a08271ab12e7c235fc0caf14470a4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Shamrock Construction & Remediation -cus-', 'I am purchasing an online class for my VP but when I go to checkout it is saying mailing address. What do I need to do?', '<div class=\'ca\'><div class=\'info_box\'><i>I am purchasing an online class for my VP but when I go to checkout it is saying mailing address. What do I need to do?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712666948589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712666948_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rhonda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712666948589--><><!--begin:1712667006763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667006_co>:&nbsp;</b></span>Enter the company address that we will send certificate via US Mail to for online courses.  </div><!--end:1712667006763--><><!--begin:1712667069663--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712667065_cv>:&nbsp;</b></span>ok so thats just for the certificate to be mailed to</div><!--end:1712667069663--><><!--begin:1712667099962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667099_co>:&nbsp;</b></span>Yes that is correct.</div><!--end:1712667099962--><><!--begin:1712667122301--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712667118_cv>:&nbsp;</b></span>where do i put in the information for the person taking the class</div><!--end:1712667122301--><><!--begin:1712667195597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667195_co>:&nbsp;</b></span>You will get an email after purchasing the training to set up or log into your group manager account in the training site at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> once you are logged in there you will assign the course to a user</div><!--end:1712667195597--><><!--begin:1712667249202--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712667245_cv>:&nbsp;</b></span>ok thank you - sorry i am still new to all this </div><!--end:1712667249202--><><!--begin:1712667281281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667281_co>:&nbsp;</b></span>No apologies neccessary </div><!--end:1712667281281--><><!--begin:1712667286546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667286_co>:&nbsp;</b></span>That is what I am here for</div><!--end:1712667286546--><><!--begin:1712667316128--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712667312_cv>:&nbsp;</b></span>Thank you for your help</div><!--end:1712667316128--><><!--begin:1712667369592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712667369_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1712667369592--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am purchasing an online class for my VP but when I go to checkout it is saying mailing address. What do I need to do?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rhonda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Enter the company address that we will send certificate via US Mail to for online courses.  \r\nRhonda: ok so thats just for the certificate to be mailed to\r\nTiffany: Yes that is correct.\r\nRhonda: where do i put in the information for the person taking the class\r\nTiffany: You will get an email after purchasing the training to set up or log into your group manager account in the training site at https://csregsonline.com/ once you are logged in there you will assign the course to a user\r\nRhonda: ok thank you - sorry i am still new to all this \r\nTiffany: No apologies neccessary \r\nTiffany: That is what I am here for\r\nRhonda: Thank you for your help\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3373067723T', 1712668252, 1712668801, 2, 23, 10, 7, 0, 0, 5, 0, 6470, 592, 0, 0, 0, 'Michael Patman', 'mpatman@xpoilfield.com', '209.58.144.55', '558bdbdb31b3a512c1beda72f85aeb0e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-XP Oilfield Consultants, LLC-cus-', 'I am interested in migrating my profession to HAZMAT Certified Services to the Crime Scene Cleanup, Materials Transfer, etc', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in migrating my profession to HAZMAT Certified Services to the Crime Scene Cleanup, Materials Transfer, etc</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712668255468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668255_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Patman</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712668255468--><><!--begin:1712668283918--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668282_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1712668283918--><><!--begin:1712668288547--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668286_cv>:&nbsp;</b></span>I am good thank you</div><!--end:1712668288547--><><!--begin:1712668297689--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668295_cv>:&nbsp;</b></span>I am looking at changing professions</div><!--end:1712668297689--><><!--begin:1712668321250--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668318_cv>:&nbsp;</b></span>I got interested in HAZMAT a while ago</div><!--end:1712668321250--><><!--begin:1712668373757--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668371_cv>:&nbsp;</b></span>Currently I am a Professional Petroleum Engineer</div><!--end:1712668373757--><><!--begin:1712668374535--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668374_co>:&nbsp;</b></span>Here is a link to our DOT HAZMAT certification course.  <a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a> <br>How can I assist you?  </div><!--end:1712668374535--><><!--begin:1712668402618--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668400_cv>:&nbsp;</b></span>I am interested in finding out course time and cost</div><!--end:1712668402618--><><!--begin:1712668433147--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668430_cv>:&nbsp;</b></span>Online; vs private; vs classroom</div><!--end:1712668433147--><><!--begin:1712668469093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668468_co>:&nbsp;</b></span>Private is for an group of students and we would have to prepare a quote of that.  </div><!--end:1712668469093--><><!--begin:1712668486095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668485_co>:&nbsp;</b></span>Online is $325 pre-paid at the time the order is placed</div><!--end:1712668486095--><><!--begin:1712668513852--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668511_cv>:&nbsp;</b></span>Oh okay; this would only be for my future wife; we want to start a business together here in Texas</div><!--end:1712668513852--><><!--begin:1712668559866--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668557_cv>:&nbsp;</b></span>Future wife and me</div><!--end:1712668559866--><><!--begin:1712668559132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668558_co>:&nbsp;</b></span>Seminar in person is $395 per person if you pre-pay and register more then 21 days in advance of the class start date.  It increases to $445 if you register 21 days and closer to the class start date.  </div><!--end:1712668559132--><><!--begin:1712668563201--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668561_cv>:&nbsp;</b></span>I should have said</div><!--end:1712668563201--><><!--begin:1712668582706--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668580_cv>:&nbsp;</b></span>I would prefer the discount</div><!--end:1712668582706--><><!--begin:1712668589344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668589_co>:&nbsp;</b></span>VILT (virtual instructor led training is $325 pre-paid per person</div><!--end:1712668589344--><><!--begin:1712668596418--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668593_cv>:&nbsp;</b></span>I am not restricted financially</div><!--end:1712668596418--><><!--begin:1712668626871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668626_co>:&nbsp;</b></span>If you click the following link you can view all these options on our website</div><!--end:1712668626871--><><!--begin:1712668627859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668627_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1712668627859--><><!--begin:1712668643574--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668641_cv>:&nbsp;</b></span>Do you have a course that discusses the type of industry and opportunities for certain traaining ?</div><!--end:1712668643574--><><!--begin:1712668709408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668709_co>:&nbsp;</b></span>No I do not believe so</div><!--end:1712668709408--><><!--begin:1712668739660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668739_co>:&nbsp;</b></span>I can have one of our account executives reach out to you to discuss your needs and interests more in detail</div><!--end:1712668739660--><><!--begin:1712668745612--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668742_cv>:&nbsp;</b></span>Okay well thank you Tiffany for your link; I will look into it and sign up for the appropriate training</div><!--end:1712668745612--><><!--begin:1712668762898--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668760_cv>:&nbsp;</b></span>Yes please do have someone call me at 8178882736</div><!--end:1712668762898--><><!--begin:1712668788241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712668788_co>:&nbsp;</b></span>Will do!</div><!--end:1712668788241--><><!--begin:1712668799140--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Patman<timestamp_1712668796_cv>:&nbsp;</b></span>Thanks again</div><!--end:1712668799140--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am interested in migrating my profession to HAZMAT Certified Services to the Crime Scene Cleanup, Materials Transfer, etc\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Patman!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Patman: Hi Tiffany\r\nMichael Patman: I am good thank you\r\nMichael Patman: I am looking at changing professions\r\nMichael Patman: I got interested in HAZMAT a while ago\r\nMichael Patman: Currently I am a Professional Petroleum Engineer\r\nTiffany: Here is a link to our DOT HAZMAT certification course.  https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173 How can I assist you?  \r\nMichael Patman: I am interested in finding out course time and cost\r\nMichael Patman: Online; vs private; vs classroom\r\nTiffany: Private is for an group of students and we would have to prepare a quote of that.  \r\nTiffany: Online is $325 pre-paid at the time the order is placed\r\nMichael Patman: Oh okay; this would only be for my future wife; we want to start a business together here in Texas\r\nMichael Patman: Future wife and me\r\nTiffany: Seminar in person is $395 per person if you pre-pay and register more then 21 days in advance of the class start date.  It increases to $445 if you register 21 days and closer to the class start date.  \r\nMichael Patman: I should have said\r\nMichael Patman: I would prefer the discount\r\nTiffany: VILT (virtual instructor led training is $325 pre-paid per person\r\nMichael Patman: I am not restricted financially\r\nTiffany: If you click the following link you can view all these options on our website\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nMichael Patman: Do you have a course that discusses the type of industry and opportunities for certain traaining ?\r\nTiffany: No I do not believe so\r\nTiffany: I can have one of our account executives reach out to you to discuss your needs and interests more in detail\r\nMichael Patman: Okay well thank you Tiffany for your link; I will look into it and sign up for the appropriate training\r\nMichael Patman: Yes please do have someone call me at 8178882736\r\nTiffany: Will do!\r\nMichael Patman: Thanks again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3373149934Z', 1712676464, 1712676703, 1, 23, 6, 2, 0, 0, 0, 1, 1995, 0, 0, 0, 0, 'Robert', 'rlkowalczyk@verizon.net', '108.52.170.6', '3782e8a7a056caeeb4e993bcea791139', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Independent-cus-Online Course-_-8 HR-cus-', 'Cannot login with student user name and password.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Cannot login with student user name and password.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712676466615--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712676466_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712676466615--><><!--begin:1712676511651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712676511_co>:&nbsp;</b></span>Are you trying to log in to complete the training at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1712676511651--><><!--begin:1712676556170--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712676555_cv>:&nbsp;</b></span>Cannot login using student user name and password, had this same issue last night, and after numerous attempts was able to login.  The system would not recognize my email address.</div><!--end:1712676556170--><><!--begin:1712676570660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712676570_co>:&nbsp;</b></span>Please close the current page you have open and then click the link above and try again.   </div><!--end:1712676570660--><><!--begin:1712676605658--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712676605_cv>:&nbsp;</b></span>Will I lose the live chat?</div><!--end:1712676605658--><><!--begin:1712676621786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712676621_co>:&nbsp;</b></span>No you should not</div><!--end:1712676621786--><><!--begin:1712676703549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712676703_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712676703549--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Cannot login with student user name and password.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are you trying to log in to complete the training at https://csregsonline.com/\r\nRobert: Cannot login using student user name and password, had this same issue last night, and after numerous attempts was able to login.  The system would not recognize my email address.\r\nTiffany: Please close the current page you have open and then click the link above and try again.   \r\nRobert: Will I lose the live chat?\r\nTiffany: No you should not\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3373194657T', 1712680955, 1712681805, 2, 23, 25, 6, 0, 0, 0, 0, 3175, 0, 0, 0, 0, 'Parya', 'psaneipoor@mecaenviro.com', '12.215.236.59', '3bc076d2428000ee5c7d3a6cbaa0512c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Millennium Consulting-cus-', 'Hello, Last year, I paid $140 for an 8-Hour HAZWOPER refresher. this year it is $245. Have you increased the fee, or am I looking at a different course?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, Last year, I paid $140 for an 8-Hour HAZWOPER refresher. this year it is $245. Have you increased the fee, or am I looking at a different course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712680957002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712680956_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Parya</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712680957002--><><!--begin:1712680975069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712680974_co>:&nbsp;</b></span>The cost has increased as of 2024</div><!--end:1712680975069--><><!--begin:1712680975596--><div class=\'cv\'><span class=\'notranslate\'><b>Parya<timestamp_1712680975_cv>:&nbsp;</b></span>Thank you, and you?</div><!--end:1712680975596--><><!--begin:1712680981540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712680981_co>:&nbsp;</b></span>I am good thanks</div><!--end:1712680981540--><><!--begin:1712680990574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712680990_co>:&nbsp;</b></span>The course cost has increased as of 2024</div><!--end:1712680990574--><><!--begin:1712681104193--><div class=\'cv\'><span class=\'notranslate\'><b>Parya<timestamp_1712681104_cv>:&nbsp;</b></span>Ok so 8-Hour HAZWOPER is $245 refresher, this is a sudden 70% increase!</div><!--end:1712681104193--><><!--begin:1712681189953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712681189_co>:&nbsp;</b></span>We have not increased prices in several years so management did increase prices this year to make up for cost increases we have incurred.  </div><!--end:1712681189953--><><!--begin:1712681475103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712681474_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1712681475103--><><!--begin:1712681559444--><div class=\'cv\'><span class=\'notranslate\'><b>Parya<timestamp_1712681559_cv>:&nbsp;</b></span>No Thanks, I am thinking to start getting training from CLICKSAFETY they have it for $70 online training</div><!--end:1712681559444--><><!--begin:1712681711054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712681710_co>:&nbsp;</b></span>It is your choice on training vendor please just be sure all regulations are followed and met by the vendor you choose.</div><!--end:1712681711054--><><!--begin:1712681725302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712681725_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1712681725302--><><!--begin:1712681780619--><div class=\'cv\'><span class=\'notranslate\'><b>Parya<timestamp_1712681780_cv>:&nbsp;</b></span>No Thanks! have a great day.</div><!--end:1712681780619--><><!--begin:1712681802641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712681802_co>:&nbsp;</b></span>You as well!</div><!--end:1712681802641--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, Last year, I paid $140 for an 8-Hour HAZWOPER refresher. this year it is $245. Have you increased the fee, or am I looking at a different course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Parya!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The cost has increased as of 2024\r\nParya: Thank you, and you?\r\nTiffany: I am good thanks\r\nTiffany: The course cost has increased as of 2024\r\nParya: Ok so 8-Hour HAZWOPER is $245 refresher, this is a sudden 70% increase!\r\nTiffany: We have not increased prices in several years so management did increase prices this year to make up for cost increases we have incurred.  \r\nTiffany: Is there anything else I can assis tyou with today?\r\nParya: No Thanks, I am thinking to start getting training from CLICKSAFETY they have it for $70 online training\r\nTiffany: It is your choice on training vendor please just be sure all regulations are followed and met by the vendor you choose.\r\nTiffany: Is there anything else I can assis tyou with today?\r\nParya: No Thanks! have a great day.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337320920VB', 1712682395, 1712682625, 1, 23, 10, 7, 0, 0, 0, 0, 1624, 0, 0, 0, 0, 'Sheena', 'sheena.rahman@flex.com', '158.116.178.21', '9a46ffe7143cc686af1d8d7dac368fb9', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-flextronics-cus-Online Course-_-DOT hazmat transportation-cus-', 'I cannot starat my course but i have the receipt for payment', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot starat my course but i have the receipt for payment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712682398468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712682398_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sheena</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712682398468--><><!--begin:1712682407842--><div class=\'cv\'><span class=\'notranslate\'><b>Sheena<timestamp_1712682408_cv>:&nbsp;</b></span>good!</div><!--end:1712682407842--><><!--begin:1712682437033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712682436_co>:&nbsp;</b></span>I have added the course to your account you can start now</div><!--end:1712682437033--><><!--begin:1712682447057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712682446_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1712682447057--><><!--begin:1712682624081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712682623_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712682624081--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot starat my course but i have the receipt for payment\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sheena!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSheena: good!\r\nTiffany: I have added the course to your account you can start now\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337331102QC', 1712692577, 1712693202, 2, 23, 11, 7, 0, 0, 0, 0, 3610, 0, 0, 0, 0, 'Robert', 'rlkowalczyk@verizon.net', '108.52.170.6', '4e3e1bb45a526da3dec224d638f1c27b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Independent-cus-', 'I completed the course requirements for the 8-hour refresher training, and paid extra to receive the certificate via email.  Please provide the completion certificate because I need the certificate for a license renewal application submittal tomorrow.  Thanks. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the course requirements for the 8-hour refresher training, and paid extra to receive the certificate via email.  Please provide the completion certificate because I need the certificate for a license renewal application submittal tomorrow.  Thanks. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712692581028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692580_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712692581028--><><!--begin:1712692634080--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712692634_cv>:&nbsp;</b></span>Are you a bot or human?  </div><!--end:1712692634080--><><!--begin:1712692650067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692649_co>:&nbsp;</b></span>Human lol I believe we have chatted before</div><!--end:1712692650067--><><!--begin:1712692686591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692686_co>:&nbsp;</b></span>I do see the order and I see you have completed the course today.  I will get the certificate request processed soon and send you an email with the PDF cert.</div><!--end:1712692686591--><><!--begin:1712692772077--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712692772_cv>:&nbsp;</b></span>I need the certificate for a license renewal application submittal tomorrow.  Would like to have the certificate today.</div><!--end:1712692772077--><><!--begin:1712692784147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692784_co>:&nbsp;</b></span>I understand.</div><!--end:1712692784147--><><!--begin:1712692808367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692808_co>:&nbsp;</b></span>I will do my best to get the certificate created and sent today.</div><!--end:1712692808367--><><!--begin:1712692887779--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712692888_cv>:&nbsp;</b></span>I will be very upset if I do not get the certificate, because I paid extra to get the certificate quicker.</div><!--end:1712692887779--><><!--begin:1712692928765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712692928_co>:&nbsp;</b></span>I understand.   I will do my best to get the certificate created and sent today. I will send it via email to <a href=\'mailto:rlkowalczyk@verizon.net\' target=\'_blank\' rel=\'noopener noreferrer\'>rlkowalczyk@verizon.net</a> </div><!--end:1712692928765--><><!--begin:1712692959107--><div class=\'cv\'><span class=\'notranslate\'><b>Robert<timestamp_1712692959_cv>:&nbsp;</b></span>That is my email address. </div><!--end:1712692959107--><><!--begin:1712693020127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712693020_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with?</div><!--end:1712693020127--><><!--begin:1712693143256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712693143_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712693143256--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I completed the course requirements for the 8-hour refresher training, and paid extra to receive the certificate via email.  Please provide the completion certificate because I need the certificate for a license renewal application submittal tomorrow.  Thanks. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert: Are you a bot or human?  \r\nTiffany: Human lol I believe we have chatted before\r\nTiffany: I do see the order and I see you have completed the course today.  I will get the certificate request processed soon and send you an email with the PDF cert.\r\nRobert: I need the certificate for a license renewal application submittal tomorrow.  Would like to have the certificate today.\r\nTiffany: I understand.\r\nTiffany: I will do my best to get the certificate created and sent today.\r\nRobert: I will be very upset if I do not get the certificate, because I paid extra to get the certificate quicker.\r\nTiffany: I understand.   I will do my best to get the certificate created and sent today. I will send it via email to mailto:rlkowalczyk@verizon.net \r\nRobert: That is my email address. \r\nTiffany: Great! Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337390110Y3', 1712751582, 1712752032, 1, 23, 8, 3, 0, 0, 5, 0, 3929, 593, 0, 0, 0, 'Andres Hernandez', 'hernandez.andres.cdl@gmail.com', '130.132.173.113', '71c416fb1b9c878dd43344e16bc4b35e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Yale University-cus-Online Course-_-Hazwoper 24-hr-cus-', 'Training session is frozen in one module (hand and power tools) and will not allow me to advance or go back to previous slides.', '<div class=\'ca\'><div class=\'info_box\'><i>Training session is frozen in one module (hand and power tools) and will not allow me to advance or go back to previous slides.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712751583449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712751583_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andres Hernandez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712751583449--><><!--begin:1712751596566--><div class=\'cv\'><span class=\'notranslate\'><b>Andres Hernandez<timestamp_1712751596_cv>:&nbsp;</b></span>OK but my training is not working</div><!--end:1712751596566--><><!--begin:1712751627504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712751627_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1712751627504--><><!--begin:1712751711324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712751711_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1712751711324--><><!--begin:1712751749008--><div class=\'cv\'><span class=\'notranslate\'><b>Andres Hernandez<timestamp_1712751749_cv>:&nbsp;</b></span>No, but that does not resolve my issue</div><!--end:1712751749008--><><!--begin:1712751756180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712751756_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1712751756180--><><!--begin:1712752022276--><div class=\'cv\'><span class=\'notranslate\'><b>Andres Hernandez<timestamp_1712752022_cv>:&nbsp;</b></span>Looks like that worked!  I&#39;m all set for now, thank you very much!</div><!--end:1712752022276--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Training session is frozen in one module (hand and power tools) and will not allow me to advance or go back to previous slides.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andres Hernandez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndres Hernandez: OK but my training is not working\r\nTiffany: One moment while I look you up please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nAndres Hernandez: No, but that does not resolve my issue\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nAndres Hernandez: Looks like that worked!  I&#39;m all set for now, thank you very much!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337393428EE', 1712754907, 1712755061, 2, 23, 14, 4, 0, 0, 5, 0, 2051, 0, 0, 0, 0, 'Matt', 'matthew.hawrylak@aecom.com', '208.127.187.134', 'b5f426642579b99cfe354f8ab2374bbd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Interested in 40 hr hazwoper course. I spoke to someone on the phone who told me individual courses are subject to head count, and there will be a full refund if the course is canceled. Can you please direct me to the policy in writing? Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Interested in 40 hr hazwoper course. I spoke to someone on the phone who told me individual courses are subject to head count, and there will be a full refund if the course is canceled. Can you please direct me to the policy in writing? Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712754911019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712754910_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712754911019--><><!--begin:1712754925327--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1712754925_cv>:&nbsp;</b></span>hello. good, you?</div><!--end:1712754925327--><><!--begin:1712754941054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712754940_co>:&nbsp;</b></span>I am good thanks</div><!--end:1712754941054--><><!--begin:1712754941825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712754941_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/seminar-reschedule-registration-policy</a></div><!--end:1712754941825--><><!--begin:1712754998252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712754998_co>:&nbsp;</b></span>The above is the link for the Seminar Reschedule and Substitution Policy</div><!--end:1712754998252--><><!--begin:1712755008243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712755008_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712755008243--><><!--begin:1712755053378--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1712755053_cv>:&nbsp;</b></span>thank you, that answers my question. that&#39;s all</div><!--end:1712755053378--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Interested in 40 hr hazwoper course. I spoke to someone on the phone who told me individual courses are subject to head count, and there will be a full refund if the course is canceled. Can you please direct me to the policy in writing? Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: hello. good, you?\r\nTiffany: I am good thanks\r\nTiffany: https://www.csregs.com/seminar-reschedule-registration-policy\r\nTiffany: The above is the link for the Seminar Reschedule and Substitution Policy\r\nTiffany: Is there anything else I can assist you with today?\r\nMatt: thank you, that answers my question. that&#39;s all\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337399180WE', 1712760651, 1712763241, 2, 23, 6, 3, 0, 0, 0, 0, 1859, 0, 0, 0, 0, 'Jacqueline', 'jvarano@georgiasouthern.edu', '141.165.84.194', '6a949042e625f2f0c14dbee6a8950b03', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Georgia Southern University-cus-', 'Do you offer any discounts for purchasing multiple classes.  I have a group of 4 and we need 3 online courses.  ', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer any discounts for purchasing multiple classes.  I have a group of 4 and we need 3 online courses.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712760655399--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712760655_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacqueline</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712760655399--><><!--begin:1712760677110--><div class=\'cv\'><span class=\'notranslate\'><b>Jacqueline<timestamp_1712760677_cv>:&nbsp;</b></span>I am good. Thank You. </div><!--end:1712760677110--><><!--begin:1712760725110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712760724_co>:&nbsp;</b></span>Multiple seat discounts start out at 5 seats for online courses</div><!--end:1712760725110--><><!--begin:1712760859309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712760859_co>:&nbsp;</b></span>I can have an account executive reach out and they may be able to get you a deal depending on your needs.  But standard policy is 5 seats of the same course then you get the multiple seat discount.</div><!--end:1712760859309--><><!--begin:1712763239657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712763239_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712763239657--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you offer any discounts for purchasing multiple classes.  I have a group of 4 and we need 3 online courses.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacqueline!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacqueline: I am good. Thank You. \r\nTiffany: Multiple seat discounts start out at 5 seats for online courses\r\nTiffany: I can have an account executive reach out and they may be able to get you a deal depending on your needs.  But standard policy is 5 seats of the same course then you get the multiple seat discount.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337404075BB', 1712765555, 1712765910, 1, 23, 15, 11, 0, 0, 0, 0, 3386, 0, 0, 0, 0, 'Mike Manion', 'mmanion@chemiacorp.com', '97.87.82.22', '3f84fe4a9c836f4572678a6ce76ff104', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Chemia Corporation-cus-Online Course-_-HazMat-cus-', 'I\"m messaging on behalf of Mike.  I\'m HR at Chemia Corporation.  I tried signing Mike up to complete the HazMat Transportation course but it won\'t let him log in.  Says his email address is not valid.  I guess because he isn\'t registered as a student. \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I\"m messaging on behalf of Mike.  I\'m HR at Chemia Corporation.  I tried signing Mike up to complete the HazMat Transportation course but it won\'t let him log in.  Says his email address is not valid.  I guess because he isn\'t registered as a student. \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712765558207--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765558_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike Manion</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712765558207--><><!--begin:1712765569026--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Manion<timestamp_1712765569_cv>:&nbsp;</b></span>I&#39;m good thank you.</div><!--end:1712765569026--><><!--begin:1712765613064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765612_co>:&nbsp;</b></span>Should he be the student?</div><!--end:1712765613064--><><!--begin:1712765623127--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Manion<timestamp_1712765623_cv>:&nbsp;</b></span>Yes he should be the student.</div><!--end:1712765623127--><><!--begin:1712765658642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765658_co>:&nbsp;</b></span>I will send him a course invite to set up his account to start training</div><!--end:1712765658642--><><!--begin:1712765671265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765671_co>:&nbsp;</b></span>he should now have received an email from us</div><!--end:1712765671265--><><!--begin:1712765697117--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Manion<timestamp_1712765697_cv>:&nbsp;</b></span>checking now</div><!--end:1712765697117--><><!--begin:1712765752907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765752_co>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1712765752907--><><!--begin:1712765766098--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Manion<timestamp_1712765766_cv>:&nbsp;</b></span>It worked!  Thank you so much for your help!</div><!--end:1712765766098--><><!--begin:1712765806434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765806_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712765806434--><><!--begin:1712765812918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765812_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1712765812918--><><!--begin:1712765841289--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Manion<timestamp_1712765841_cv>:&nbsp;</b></span>No, that is it.  I very much appreciate it.</div><!--end:1712765841289--><><!--begin:1712765893804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712765893_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712765893804--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\"m messaging on behalf of Mike.  I\'m HR at Chemia Corporation.  I tried signing Mike up to complete the HazMat Transportation course but it won\'t let him log in.  Says his email address is not valid.  I guess because he isn\'t registered as a student. \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike Manion!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike Manion: I&#39;m good thank you.\r\nTiffany: Should he be the student?\r\nMike Manion: Yes he should be the student.\r\nTiffany: I will send him a course invite to set up his account to start training\r\nTiffany: he should now have received an email from us\r\nMike Manion: checking now\r\nTiffany: &#128578;\r\nMike Manion: It worked!  Thank you so much for your help!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with today?\r\nMike Manion: No, that is it.  I very much appreciate it.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337407475J4', 1712768964, 1712769563, 2, 23, 24, 4, 0, 0, 0, 0, 3075, 0, 0, 0, 0, 'Rachelle', 'rachelle.noble@stantec.com', '12.11.178.234', 'd1ce1634f9f54eac8225890824d20d01', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-stantec-cus-', 'good afternoon,  i am trying to sign lance williams up for the hands on portion of the hazwoper 40 training.  i think i select 8 Hour HAZWOPER Refresher Seminar Instructor led for the city i want.  i selected 042924-CHI-8-HAZ-Chicago IL.  is this correct', '<div class=\'ca\'><div class=\'info_box\'><i>good afternoon,  i am trying to sign lance williams up for the hands on portion of the hazwoper 40 training.  i think i select 8 Hour HAZWOPER Refresher Seminar Instructor led for the city i want.  i selected 042924-CHI-8-HAZ-Chicago IL.  is this correct</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712768968293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712768968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rachelle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712768968293--><><!--begin:1712768989919--><div class=\'cv\'><span class=\'notranslate\'><b>Rachelle<timestamp_1712768989_cv>:&nbsp;</b></span>great, thanks for asking.  and you?</div><!--end:1712768989919--><><!--begin:1712769037133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712769036_co>:&nbsp;</b></span>I am good thanks</div><!--end:1712769037133--><><!--begin:1712769073547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712769073_co>:&nbsp;</b></span>Yes you use the 8 HAZ scheduled as a reference for when the dress-out classes are scheduled</div><!--end:1712769073547--><><!--begin:1712769106075--><div class=\'cv\'><span class=\'notranslate\'><b>Rachelle<timestamp_1712769106_cv>:&nbsp;</b></span>is that class i referenced correct?</div><!--end:1712769106075--><><!--begin:1712769143764--><div class=\'cv\'><span class=\'notranslate\'><b>Rachelle<timestamp_1712769143_cv>:&nbsp;</b></span>042924-CHI-8-HAZ-Chicago IL</div><!--end:1712769143764--><><!--begin:1712769168820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712769168_co>:&nbsp;</b></span>Yes, that is the IL location and the dress-out hands-on class is scheduled on Friday 05/03/2024 that week</div><!--end:1712769168820--><><!--begin:1712769183661--><div class=\'cv\'><span class=\'notranslate\'><b>Rachelle<timestamp_1712769183_cv>:&nbsp;</b></span>perfect thanks!</div><!--end:1712769183661--><><!--begin:1712769200428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712769200_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1712769200428--><><!--begin:1712769210682--><div class=\'cv\'><span class=\'notranslate\'><b>Rachelle<timestamp_1712769210_cv>:&nbsp;</b></span>i dont think so</div><!--end:1712769210682--><><!--begin:1712769240839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712769240_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712769240839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'good afternoon,  i am trying to sign lance williams up for the hands on portion of the hazwoper 40 training.  i think i select 8 Hour HAZWOPER Refresher Seminar Instructor led for the city i want.  i selected 042924-CHI-8-HAZ-Chicago IL.  is this correct\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rachelle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRachelle: great, thanks for asking.  and you?\r\nTiffany: I am good thanks\r\nTiffany: Yes you use the 8 HAZ scheduled as a reference for when the dress-out classes are scheduled\r\nRachelle: is that class i referenced correct?\r\nRachelle: 042924-CHI-8-HAZ-Chicago IL\r\nTiffany: Yes, that is the IL location and the dress-out hands-on class is scheduled on Friday 05/03/2024 that week\r\nRachelle: perfect thanks!\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nRachelle: i dont think so\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('337413609MX', 1712775090, 1712775275, 2, 19, 16, 13, 0, 0, 0, 0, 944, 0, 0, 0, 0, 'Bob Ireson', 'bob.ireson@wsp.com', '50.201.98.98', '1e09d6ec3e2d0e5f9fd37d05c999815d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP Inc-cus-', 'Hi - about to have a new hire register for 40-hr in Detroit next week.  Is it possible to confirm that class is confirmed in advance?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi - about to have a new hire register for 40-hr in Detroit next week.  Is it possible to confirm that class is confirmed in advance?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712775105295--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712775163_co>:&nbsp;</b></span>Bob yes that class has been confirmed.  Do you have any other questions?</div><!--end:1712775105295--><><!--begin:1712775184635--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Ireson<timestamp_1712775184_cv>:&nbsp;</b></span>Nope - that&#39;s it.  She&#39;ll register shortly.  Thanks.</div><!--end:1712775184635--><><!--begin:1712775183963--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712775241_co>:&nbsp;</b></span>Have a great day!!</div><!--end:1712775183963--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi - about to have a new hire register for 40-hr in Detroit next week.  Is it possible to confirm that class is confirmed in advance?\r\nTracy has joined the chat.\r\nTracy: Bob yes that class has been confirmed.  Do you have any other questions?\r\nBob Ireson: Nope - that&#39;s it.  She&#39;ll register shortly.  Thanks.\r\nTracy: Have a great day!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337413855X4', 1712775324, 1712775581, 2, 23, 4, 2, 0, 0, 0, 0, 2688, 0, 0, 0, 0, 'Nicholas', 'nicholas.beyrle@arcadis.com', '172.76.5.26', 'e2379eb220a9c3d5326d46db73851a72', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Arcadis-cus-', 'I recently completed my 8hr Hazwoper refresher course. Can I get a certificate that shows the number of professional development/continuing education credits for the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I recently completed my 8hr Hazwoper refresher course. Can I get a certificate that shows the number of professional development/continuing education credits for the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712775327248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775327_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712775327248--><><!--begin:1712775342455--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas<timestamp_1712775342_cv>:&nbsp;</b></span>I am well, Tiffany. How are you?</div><!--end:1712775342455--><><!--begin:1712775354304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775354_co>:&nbsp;</b></span>Good thanks</div><!--end:1712775354304--><><!--begin:1712775453575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775453_co>:&nbsp;</b></span>We do not have any certificate that shows that information.  You would have to bring the 8-Hour HAZWOPER certficate to the organization you need credits for and submit that for approval there.   </div><!--end:1712775453575--><><!--begin:1712775502521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775502_co>:&nbsp;</b></span>The 8-Hour HAZWOPER completion cert is available in your account under the Arcadis portal</div><!--end:1712775502521--><><!--begin:1712775529372--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas<timestamp_1712775529_cv>:&nbsp;</b></span>ok. I have a copy of the certificate.  I am all set.  Thank you.</div><!--end:1712775529372--><><!--begin:1712775542792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775542_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712775542792--><><!--begin:1712775557647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712775557_co>:&nbsp;</b></span>If you need anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712775557647--><><!--begin:1712775579156--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas<timestamp_1712775579_cv>:&nbsp;</b></span>You too!</div><!--end:1712775579156--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I recently completed my 8hr Hazwoper refresher course. Can I get a certificate that shows the number of professional development/continuing education credits for the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nicholas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas: I am well, Tiffany. How are you?\r\nTiffany: Good thanks\r\nTiffany: We do not have any certificate that shows that information.  You would have to bring the 8-Hour HAZWOPER certficate to the organization you need credits for and submit that for approval there.   \r\nTiffany: The 8-Hour HAZWOPER completion cert is available in your account under the Arcadis portal\r\nNicholas: ok. I have a copy of the certificate.  I am all set.  Thank you.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nNicholas: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3374164315V', 1712777900, 1712778182, 2, 23, 5, 2, 0, 0, 0, 0, 1933, 0, 0, 0, 0, 'Jimmy', 'jimmy.yann@sqm.com', '162.226.221.84', '09424936644763528f52bf9a51837cba', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-SQM North America-cus-', 'Hi, we have had DOT hazmat training peformed in our office in the past from your company. Please reach out ot me to discuss the pricing of having an in-person training at our office in the upcoming months. We could have ~20 people attend. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, we have had DOT hazmat training peformed in our office in the past from your company. Please reach out ot me to discuss the pricing of having an in-person training at our office in the upcoming months. We could have ~20 people attend. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712777902834--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712777902_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jimmy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712777902834--><><!--begin:1712777976386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712777976_co>:&nbsp;</b></span>I will have an account executive reach out soon.  Is there a good direct line or cell phone number for you?</div><!--end:1712777976386--><><!--begin:1712778016034--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1712778016_cv>:&nbsp;</b></span>Yes, thank you. They can call my cell at <a href=\'tel:4708095020\' target=\'_blank\' rel=\'noopener noreferrer\'>470-809-5020</a> or my office <a href=\'tel:7709169427\' target=\'_blank\' rel=\'noopener noreferrer\'>770-916-9427</a></div><!--end:1712778016034--><><!--begin:1712778073864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712778073_co>:&nbsp;</b></span>Got it! I will pass on the information.</div><!--end:1712778073864--><><!--begin:1712778177546--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1712778177_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1712778177546--><><!--begin:1712778180909--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1712778181_cv>:&nbsp;</b></span>Have a great day</div><!--end:1712778180909--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, we have had DOT hazmat training peformed in our office in the past from your company. Please reach out ot me to discuss the pricing of having an in-person training at our office in the upcoming months. We could have ~20 people attend. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jimmy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will have an account executive reach out soon.  Is there a good direct line or cell phone number for you?\r\nJimmy: Yes, thank you. They can call my cell at tel:4708095020 or my office tel:7709169427\r\nTiffany: Got it! I will pass on the information.\r\nJimmy: &#128077;\r\nJimmy: Have a great day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337477260T8', 1712838732, 1712839095, 1, 23, 6, 3, 0, 0, 1, 0, 4072, 0, 0, 0, 0, 'Andrew Haselhoff', 'andrew.haselhoff@arcadis.com', '152.208.108.72', '0e3a4ecb39e00e2b24f24b7e4694727b', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-OSHA 8 hr refresher-cus-', 'I cannot get past the online support section.  I completed the course overview which shows completed but I cannot start lesson 1', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot get past the online support section.  I completed the course overview which shows completed but I cannot start lesson 1</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712838734083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712838733_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Haselhoff</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712838734083--><><!--begin:1712838742803--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Haselhoff<timestamp_1712838742_cv>:&nbsp;</b></span>ok</div><!--end:1712838742803--><><!--begin:1712838772380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712838772_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1712838772380--><><!--begin:1712838813472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712838813_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1712838813472--><><!--begin:1712838890138--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Haselhoff<timestamp_1712838889_cv>:&nbsp;</b></span>in the online course support section - it seems like its trying to launch but its not</div><!--end:1712838890138--><><!--begin:1712838931880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712838931_co>:&nbsp;</b></span>You just need to log an additional 40 seconds in the course overview section and then lesson 1 will unlock to start</div><!--end:1712838931880--><><!--begin:1712838932555--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Haselhoff<timestamp_1712838932_cv>:&nbsp;</b></span>I believe its the online support section that is holding me up from starting with lesson 1</div><!--end:1712838932555--><><!--begin:1712838984459--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Haselhoff<timestamp_1712838983_cv>:&nbsp;</b></span>course overview section shows completed</div><!--end:1712838984459--><><!--begin:1712838985257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712838985_co>:&nbsp;</b></span>You need to log an additional 40 seconds in the course overview section as the minimum time requirement is not met. <br> The course overview does not count towards time requirements</div><!--end:1712838985257--><><!--begin:1712839004632--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712839004_co>:&nbsp;</b></span>Even if you have completed and passed all previous modules the time requirement must be met.</div><!--end:1712839004632--><><!--begin:1712839022832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712839022_co>:&nbsp;</b></span>You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.</div><!--end:1712839022832--><><!--begin:1712839042433--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Haselhoff<timestamp_1712839042_cv>:&nbsp;</b></span>question?  the online course support section - should it show/state that it is completed?</div><!--end:1712839042433--><><!--begin:1712839065472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712839065_co>:&nbsp;</b></span>No that does not need to show completed</div><!--end:1712839065472--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot get past the online support section.  I completed the course overview which shows completed but I cannot start lesson 1\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Haselhoff!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Haselhoff: ok\r\nTiffany: One moment while I look you up\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nAndrew Haselhoff: in the online course support section - it seems like its trying to launch but its not\r\nTiffany: You just need to log an additional 40 seconds in the course overview section and then lesson 1 will unlock to start\r\nAndrew Haselhoff: I believe its the online support section that is holding me up from starting with lesson 1\r\nAndrew Haselhoff: course overview section shows completed\r\nTiffany: You need to log an additional 40 seconds in the course overview section as the minimum time requirement is not met.  The course overview does not count towards time requirements\r\nTiffany: Even if you have completed and passed all previous modules the time requirement must be met.\r\nTiffany: You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.\r\nAndrew Haselhoff: question?  the online course support section - should it show/state that it is completed?\r\nTiffany: No that does not need to show completed\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337486755XT', 1712848249, 1712848645, 2, 23, 29, 10, 0, 0, 5, 0, 3278, 596, 0, 0, 0, 'Dominic', 'Dominic.tanzi@nvenergy.com', '198.180.160.252', '0849c59e4c08038cac9edcccea27ab70', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-NV Energy-cus-', 'I have people taking a class soon and your company may have sent them emails but our company may have blocked them. Can you help? ', '<div class=\'ca\'><div class=\'info_box\'><i>I have people taking a class soon and your company may have sent them emails but our company may have blocked them. Can you help? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712848253449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848253_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dominic</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712848253449--><><!--begin:1712848297880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848297_co>:&nbsp;</b></span>Who are the students?</div><!--end:1712848297880--><><!--begin:1712848341799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848341_co>:&nbsp;</b></span>I show 3 NV Energy people are registered for 04/19/2024 Las Vegas class</div><!--end:1712848341799--><><!--begin:1712848354253--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848354_cv>:&nbsp;</b></span>Derek Koon, Doug Mann, and Nick Willams </div><!--end:1712848354253--><><!--begin:1712848428943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848428_co>:&nbsp;</b></span>I forwarded one of the confirmation emails to you.  Did you get it?</div><!--end:1712848428943--><><!--begin:1712848512769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848512_co>:&nbsp;</b></span>I just resent it out of my Outlook email as they are originally sent from our NetSuite system</div><!--end:1712848512769--><><!--begin:1712848513853--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848513_cv>:&nbsp;</b></span>Yes, I have access to outside email. Can you send me the other two to me and I will forward them to them</div><!--end:1712848513853--><><!--begin:1712848574621--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848574_cv>:&nbsp;</b></span>Got that too. </div><!--end:1712848574621--><><!--begin:1712848600942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848600_co>:&nbsp;</b></span>I just forwarded the two others please let me know if you get them</div><!--end:1712848600942--><><!--begin:1712848604541--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848604_cv>:&nbsp;</b></span>Perfect thank you. Got all three. </div><!--end:1712848604541--><><!--begin:1712848618693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848618_co>:&nbsp;</b></span>Great is there anything else I can assist you with today?</div><!--end:1712848618693--><><!--begin:1712848632182--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848632_cv>:&nbsp;</b></span>Thank you for your help. Have a good day. </div><!--end:1712848632182--><><!--begin:1712848640878--><div class=\'cv\'><span class=\'notranslate\'><b>Dominic<timestamp_1712848640_cv>:&nbsp;</b></span>Nope!</div><!--end:1712848640878--><><!--begin:1712848642101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712848641_co>:&nbsp;</b></span>You are welcome and you as well!</div><!--end:1712848642101--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have people taking a class soon and your company may have sent them emails but our company may have blocked them. Can you help? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Dominic!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Who are the students?\r\nTiffany: I show 3 NV Energy people are registered for 04/19/2024 Las Vegas class\r\nDominic: Derek Koon, Doug Mann, and Nick Willams \r\nTiffany: I forwarded one of the confirmation emails to you.  Did you get it?\r\nTiffany: I just resent it out of my Outlook email as they are originally sent from our NetSuite system\r\nDominic: Yes, I have access to outside email. Can you send me the other two to me and I will forward them to them\r\nDominic: Got that too. \r\nTiffany: I just forwarded the two others please let me know if you get them\r\nDominic: Perfect thank you. Got all three. \r\nTiffany: Great is there anything else I can assist you with today?\r\nDominic: Thank you for your help. Have a good day. \r\nDominic: Nope!\r\nTiffany: You are welcome and you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337491188TX', 1712852678, 1712852965, 2, 23, 26, 5, 0, 0, 0, 0, 2075, 0, 0, 0, 0, 'armando', 'armando.lopez@iontra.com', '150.252.244.6', '506745004d62714a031deb2446d679a7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Iontra-cus-', 'Do I need any information about my Hazwoper 40 to schedule the 8 hour? Am looking to schedule two people that got our HW40 from compliance solutions last year', '<div class=\'ca\'><div class=\'info_box\'><i>Do I need any information about my Hazwoper 40 to schedule the 8 hour? Am looking to schedule two people that got our HW40 from compliance solutions last year</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712852681247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712852681_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>armando</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712852681247--><><!--begin:1712852687638--><div class=\'cv\'><span class=\'notranslate\'><b>armando<timestamp_1712852694_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1712852687638--><><!--begin:1712852728877--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712852728_co>:&nbsp;</b></span>We do not need any information to register students for the 8-Hour HAZWOPER annual refresher.</div><!--end:1712852728877--><><!--begin:1712852809000--><div class=\'cv\'><span class=\'notranslate\'><b>armando<timestamp_1712852815_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1712852809000--><><!--begin:1712852827613--><div class=\'cv\'><span class=\'notranslate\'><b>armando<timestamp_1712852834_cv>:&nbsp;</b></span>Anything to consider about online vs seminar?</div><!--end:1712852827613--><><!--begin:1712852891919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712852891_co>:&nbsp;</b></span>It just depends on your training preference.  You receive the same overall certification no matter which (online or seminar) you take.  </div><!--end:1712852891919--><><!--begin:1712852950997--><div class=\'cv\'><span class=\'notranslate\'><b>armando<timestamp_1712852957_cv>:&nbsp;</b></span>Sounds good.Thanks for the indo!</div><!--end:1712852950997--><><!--begin:1712852955473--><div class=\'cv\'><span class=\'notranslate\'><b>armando<timestamp_1712852961_cv>:&nbsp;</b></span>*info</div><!--end:1712852955473--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do I need any information about my Hazwoper 40 to schedule the 8 hour? Am looking to schedule two people that got our HW40 from compliance solutions last year\r\nTiffany has joined the chat.\r\nTiffany: Hi, armando!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\narmando: Hi Tiffany\r\nTiffany: We do not need any information to register students for the 8-Hour HAZWOPER annual refresher.\r\narmando: Ok thank you\r\narmando: Anything to consider about online vs seminar?\r\nTiffany: It just depends on your training preference.  You receive the same overall certification no matter which (online or seminar) you take.  \r\narmando: Sounds good.Thanks for the indo!\r\narmando: *info\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3374918878V', 1712853370, 1712853666, 2, 19, 19, 17, 0, 0, 0, 0, 2130, 0, 0, 0, 0, 'Jacob Schwendeman', 'jschwendeman@oliverhcp.com', '208.200.82.170', '6d749153e16b37a897b5549e126d9111', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Oliver Healthcare Packaging-cus-', 'Hello, I wanted to check the status of a registration for an upcoming HAZWOPER class on April 19th for several people. The class number is 014524-SNJ-8-HAZ. The students names are Jacob Schwendeman, Joe Browning, and Mike Shellenbarger. Our HR rep said she had scheduled the class for us but we did not receive a confirmation email. Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I wanted to check the status of a registration for an upcoming HAZWOPER class on April 19th for several people. The class number is 014524-SNJ-8-HAZ. The students names are Jacob Schwendeman, Joe Browning, and Mike Shellenbarger. Our HR rep said she had scheduled the class for us but we did not receive a confirmation email. Thanks.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712853477381--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Schwendeman<timestamp_1712853477_cv>:&nbsp;</b></span>Hello, I wanted to check the status of a registration for an upcoming HAZWOPER class on April 19th for several people. The class number is 014524-SNJ-8-HAZ. The students names are Jacob Schwendeman, Joe Browning, and Mike Shellenbarger. Our HR rep said she had scheduled the class for us but we did not receive a confirmation email. Thanks.</div><!--end:1712853477381--><><!--begin:1712853430353--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712853488_co>:&nbsp;</b></span>Hi Jason!  The decision on that class has not been made yet.  The final decision will be made this coming Monday</div><!--end:1712853430353--><><!--begin:1712853538598--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Schwendeman<timestamp_1712853538_cv>:&nbsp;</b></span>Is the decision regarding whether or not the class is happening or whether or not we made the roster?</div><!--end:1712853538598--><><!--begin:1712853551069--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712853609_co>:&nbsp;</b></span>It is regarding whether or not the class is happening</div><!--end:1712853551069--><><!--begin:1712853632837--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Schwendeman<timestamp_1712853632_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1712853632837--><><!--begin:1712853608233--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712853666_co>:&nbsp;</b></span>My pleasure!  Have a great day!!</div><!--end:1712853608233--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I wanted to check the status of a registration for an upcoming HAZWOPER class on April 19th for several people. The class number is 014524-SNJ-8-HAZ. The students names are Jacob Schwendeman, Joe Browning, and Mike Shellenbarger. Our HR rep said she had scheduled the class for us but we did not receive a confirmation email. Thanks.\r\nTracy has joined the chat.\r\nJacob Schwendeman: Hello, I wanted to check the status of a registration for an upcoming HAZWOPER class on April 19th for several people. The class number is 014524-SNJ-8-HAZ. The students names are Jacob Schwendeman, Joe Browning, and Mike Shellenbarger. Our HR rep said she had scheduled the class for us but we did not receive a confirmation email. Thanks.\r\nTracy: Hi Jason!  The decision on that class has not been made yet.  The final decision will be made this coming Monday\r\nJacob Schwendeman: Is the decision regarding whether or not the class is happening or whether or not we made the roster?\r\nTracy: It is regarding whether or not the class is happening\r\nJacob Schwendeman: Ok, thank you.\r\nTracy: My pleasure!  Have a great day!!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('337494685QE', 1712856157, 1712858308, 2, 23, 7, 3, 0, 0, 5, 0, 7275, 0, 0, 0, 0, 'John ', 'john.p.douglas@saint-gobain.com', '165.225.37.20', 'a6d714a35c63000a5b33f5af1aa0b28b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Saint-Gobain -cus-', 'Is the following class delivered online or classroom. ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the following class delivered online or classroom. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712856161479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856161_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712856161479--><><!--begin:1712856188674--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856188_cv>:&nbsp;</b></span>This class DOT HAZMAT Transportation</div><!--end:1712856188674--><><!--begin:1712856274798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856274_co>:&nbsp;</b></span>We have that course available in multiple platforms.   Fully online, or in a seminar instructor led classroom setting, as well as a virtual Instructor led setting over a Teams Webinar</div><!--end:1712856274798--><><!--begin:1712856365366--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856365_cv>:&nbsp;</b></span>Do you have the classroom version in tennessee?</div><!--end:1712856365366--><><!--begin:1712856484940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856484_co>:&nbsp;</b></span>I do not believe we have any other DOT classes scheduled in TN the rest of the year.  If we do it will most likely be October and later.  </div><!--end:1712856484940--><><!--begin:1712856514133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856514_co>:&nbsp;</b></span>We can come onsite to your location if you have a group of students needing the training.  </div><!--end:1712856514133--><><!--begin:1712856597985--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856598_cv>:&nbsp;</b></span>I&#39;m seeking individual <a href=\'http://training.How\' target=\'_blank\' rel=\'noopener noreferrer\'>training.How</a> long is the webinar training? </div><!--end:1712856597985--><><!--begin:1712856654975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856654_co>:&nbsp;</b></span>Approximately 8-Hours</div><!--end:1712856654975--><><!--begin:1712856677094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856676_co>:&nbsp;</b></span>Our next one scheduled for 04/15/2024 is confirmed to be held</div><!--end:1712856677094--><><!--begin:1712856734248--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856734_cv>:&nbsp;</b></span>Do you have the following also Hazardous waste training ?</div><!--end:1712856734248--><><!--begin:1712856786683--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856786_cv>:&nbsp;</b></span>I seeking to receive both?</div><!--end:1712856786683--><><!--begin:1712856821678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856821_co>:&nbsp;</b></span>We do have the RCRA Hazardous Waste Management as an online course </div><!--end:1712856821678--><><!--begin:1712856825206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856825_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training</a></div><!--end:1712856825206--><><!--begin:1712856884843--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856884_cv>:&nbsp;</b></span>Method of delivery? Duration?</div><!--end:1712856884843--><><!--begin:1712856920757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856920_co>:&nbsp;</b></span>That is a fully online course and is a minimum of 11 hours</div><!--end:1712856920757--><><!--begin:1712856954808--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712856954_cv>:&nbsp;</b></span>Is it self pace?</div><!--end:1712856954808--><><!--begin:1712857057854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857057_co>:&nbsp;</b></span>Yes once registered students have 90 days to complete the training before it expires.  You can log in and out and complete it over those 90 days as needed or complete it in one sitting if you want.</div><!--end:1712857057854--><><!--begin:1712857169126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857168_co>:&nbsp;</b></span>Is there any other questions I can answer?</div><!--end:1712857169126--><><!--begin:1712857242131--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712857242_cv>:&nbsp;</b></span>Do you have the DOT class via classroom in Mississippi or Arkansa? </div><!--end:1712857242131--><><!--begin:1712857258541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857258_co>:&nbsp;</b></span>No we do not have a locaiton in those states</div><!--end:1712857258541--><><!--begin:1712857292820--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712857292_cv>:&nbsp;</b></span>What&#39;s the nearest location you have to this zip code 38655?</div><!--end:1712857292820--><><!--begin:1712857397478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857397_co>:&nbsp;</b></span>We have multiple locations I can not say which is the closest but we have Atlanta, GA, St Louis, MO, Dallas, TX to view all scheduled classes please click the following link</div><!--end:1712857397478--><><!--begin:1712857411070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857410_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1712857411070--><><!--begin:1712857436231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857436_co>:&nbsp;</b></span>Select the Seminar (Instructor Led) Training Option and the schedule will be available. </div><!--end:1712857436231--><><!--begin:1712857774018--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712857774_cv>:&nbsp;</b></span>Thanks</div><!--end:1712857774018--><><!--begin:1712857935573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857935_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712857935573--><><!--begin:1712857953310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857953_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712857953310--><><!--begin:1712858001171--><div class=\'cv\'><span class=\'notranslate\'><b>John <timestamp_1712858001_cv>:&nbsp;</b></span>No </div><!--end:1712858001171--><><!--begin:1712858028726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712858028_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712858028726--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the following class delivered online or classroom. \r\nTiffany has joined the chat.\r\nTiffany: Hi, John !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn : This class DOT HAZMAT Transportation\r\nTiffany: We have that course available in multiple platforms.   Fully online, or in a seminar instructor led classroom setting, as well as a virtual Instructor led setting over a Teams Webinar\r\nJohn : Do you have the classroom version in tennessee?\r\nTiffany: I do not believe we have any other DOT classes scheduled in TN the rest of the year.  If we do it will most likely be October and later.  \r\nTiffany: We can come onsite to your location if you have a group of students needing the training.  \r\nJohn : I&#39;m seeking individual http://training.How long is the webinar training? \r\nTiffany: Approximately 8-Hours\r\nTiffany: Our next one scheduled for 04/15/2024 is confirmed to be held\r\nJohn : Do you have the following also Hazardous waste training ?\r\nJohn : I seeking to receive both?\r\nTiffany: We do have the RCRA Hazardous Waste Management as an online course \r\nTiffany: https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training\r\nJohn : Method of delivery? Duration?\r\nTiffany: That is a fully online course and is a minimum of 11 hours\r\nJohn : Is it self pace?\r\nTiffany: Yes once registered students have 90 days to complete the training before it expires.  You can log in and out and complete it over those 90 days as needed or complete it in one sitting if you want.\r\nTiffany: Is there any other questions I can answer?\r\nJohn : Do you have the DOT class via classroom in Mississippi or Arkansa? \r\nTiffany: No we do not have a locaiton in those states\r\nJohn : What&#39;s the nearest location you have to this zip code 38655?\r\nTiffany: We have multiple locations I can not say which is the closest but we have Atlanta, GA, St Louis, MO, Dallas, TX to view all scheduled classes please click the following link\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nTiffany: Select the Seminar (Instructor Led) Training Option and the schedule will be available. \r\nJohn : Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJohn : No \r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3374950639Z', 1712856537, 1712857154, 2, 23, 9, 6, 0, 0, 5, 0, 5304, 0, 0, 0, 0, 'James', 'jdavis@env-mgt.com', '24.117.74.16', '961e00c8fc9d0798befdec0a5b25a54f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Environmental Management Services-cus-', 'How do I take the class I paid for??', '<div class=\'ca\'><div class=\'info_box\'><i>How do I take the class I paid for??</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712856538730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856538_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712856538730--><><!--begin:1712856552465--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856552_cv>:&nbsp;</b></span>Good and you?</div><!--end:1712856552465--><><!--begin:1712856559421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856559_co>:&nbsp;</b></span>Good thanks</div><!--end:1712856559421--><><!--begin:1712856563789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856563_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1712856563789--><><!--begin:1712856572107--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856571_cv>:&nbsp;</b></span>SO13409</div><!--end:1712856572107--><><!--begin:1712856625310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856625_co>:&nbsp;</b></span>I just resent the course invite email to set up your account and start training</div><!--end:1712856625310--><><!--begin:1712856675511--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856675_cv>:&nbsp;</b></span>It was caught in spam. Thanks</div><!--end:1712856675511--><><!--begin:1712856684430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856684_co>:&nbsp;</b></span>You are welcome!</div><!--end:1712856684430--><><!--begin:1712856699933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856699_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1712856699933--><><!--begin:1712856728690--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856728_cv>:&nbsp;</b></span>I&#39;m having trouble logging in now</div><!--end:1712856728690--><><!--begin:1712856747029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856746_co>:&nbsp;</b></span>Did you click the accept invite link?</div><!--end:1712856747029--><><!--begin:1712856749615--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856749_cv>:&nbsp;</b></span>is the password the same for <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a>?</div><!--end:1712856749615--><><!--begin:1712856775221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856775_co>:&nbsp;</b></span>You will have to create the password, you can use the same one if you would like</div><!--end:1712856775221--><><!--begin:1712856806690--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856806_cv>:&nbsp;</b></span>i clicked on the link in the email that said login to get started </div><!--end:1712856806690--><><!--begin:1712856855321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856855_co>:&nbsp;</b></span>I believe there is another link in that email to click if you are a new user</div><!--end:1712856855321--><><!--begin:1712856954656--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856954_cv>:&nbsp;</b></span>I got it I think</div><!--end:1712856954656--><><!--begin:1712856957542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856957_co>:&nbsp;</b></span>I see you do already have an account but I can not see your password</div><!--end:1712856957542--><><!--begin:1712856976962--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856976_cv>:&nbsp;</b></span>Im in </div><!--end:1712856976962--><><!--begin:1712856979030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856978_co>:&nbsp;</b></span>Oh okay good.  Do you need any other assistance?</div><!--end:1712856979030--><><!--begin:1712856991664--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712856991_cv>:&nbsp;</b></span>I think Im ok</div><!--end:1712856991664--><><!--begin:1712856994629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712856994_co>:&nbsp;</b></span>Great news!</div><!--end:1712856994629--><><!--begin:1712857020685--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857020_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1712857020685--><><!--begin:1712857109916--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1712857109_cv>:&nbsp;</b></span>no thank you. have a good day </div><!--end:1712857109916--><><!--begin:1712857146903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1712857146_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1712857146903--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I take the class I paid for??\r\nTiffany has joined the chat.\r\nTiffany: Hi, James!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames: Good and you?\r\nTiffany: Good thanks\r\nTiffany: Do you have an order number?\r\nJames: SO13409\r\nTiffany: I just resent the course invite email to set up your account and start training\r\nJames: It was caught in spam. Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJames: I&#39;m having trouble logging in now\r\nTiffany: Did you click the accept invite link?\r\nJames: is the password the same for http://csregsonline.com?\r\nTiffany: You will have to create the password, you can use the same one if you would like\r\nJames: i clicked on the link in the email that said login to get started \r\nTiffany: I believe there is another link in that email to click if you are a new user\r\nJames: I got it I think\r\nTiffany: I see you do already have an account but I can not see your password\r\nJames: Im in \r\nTiffany: Oh okay good.  Do you need any other assistance?\r\nJames: I think Im ok\r\nTiffany: Great news!\r\nTiffany: Is there anything else I can assist you with?\r\nJames: no thank you. have a good day \r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337567760CC', 1712929240, 1712929702, 2, 19, 15, 13, 0, 0, 4, 1, 1798, 599, 0, 0, 0, 'Suzanne', 'SMANLY@undergroundsvcs.com', '174.198.147.220', 'c23fea6390af1b29511d3e1cf4fa9dc0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Underground Services-cus-', 'How do I add another employee to the user list for our company to assign him the 10 osha class?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I add another employee to the user list for our company to assign him the 10 osha class?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712929270427--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712929329_co>:&nbsp;</b></span>Good morning  Just one moment and I will pull up thise instructions,</div><!--end:1712929270427--><><!--begin:1712929345773--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne<timestamp_1712929345_cv>:&nbsp;</b></span>good morning.   Thank you</div><!--end:1712929345773--><><!--begin:1712929487468--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712929546_co>:&nbsp;</b></span>Suzanne I will email you a PDF copy of those instructions if that is all right?</div><!--end:1712929487468--><><!--begin:1712929568533--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne<timestamp_1712929568_cv>:&nbsp;</b></span>That would be great. </div><!--end:1712929568533--><><!--begin:1712929535720--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712929594_co>:&nbsp;</b></span>I will send them out right away</div><!--end:1712929535720--><><!--begin:1712929607729--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne<timestamp_1712929607_cv>:&nbsp;</b></span>Thank you.</div><!--end:1712929607729--><><!--begin:1712929575684--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712929634_co>:&nbsp;</b></span>My pleasure  Have a wonderful weekend!!</div><!--end:1712929575684--><><!--begin:1712929646101--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne<timestamp_1712929646_cv>:&nbsp;</b></span>You also. </div><!--end:1712929646101--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I add another employee to the user list for our company to assign him the 10 osha class?\r\nTracy has joined the chat.\r\nTracy: Good morning  Just one moment and I will pull up thise instructions,\r\nSuzanne: good morning.   Thank you\r\nTracy: Suzanne I will email you a PDF copy of those instructions if that is all right?\r\nSuzanne: That would be great. \r\nTracy: I will send them out right away\r\nSuzanne: Thank you.\r\nTracy: My pleasure  Have a wonderful weekend!!\r\nSuzanne: You also. \r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('337569659N4', 1712931142, 1712931369, 2, 19, 18, 13, 0, 0, 0, 1, 826, 0, 0, 0, 0, 'Rhonda', 'rmarston@shamrockconstruct.com', '70.62.71.165', 'bb2a08271ab12e7c235fc0caf14470a4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Shamrock Construction & Remediation -cus-', 'I am trying to get a digital copy of a certificate and I am on the page now and its showing $10.00 but the charge is a $1000.00', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to get a digital copy of a certificate and I am on the page now and its showing $10.00 but the charge is a $1000.00</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712931223075--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712931282_co>:&nbsp;</b></span>That is odd!  I would suggest removing it from your cart and then closing and reopening the website,  If this does not fix the issue I will need to refer you to our IT department.</div><!--end:1712931223075--><><!--begin:1712931308539--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712931306_cv>:&nbsp;</b></span>ok thank you </div><!--end:1712931308539--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to get a digital copy of a certificate and I am on the page now and its showing $10.00 but the charge is a $1000.00\r\nTracy has joined the chat.\r\nTracy: That is odd!  I would suggest removing it from your cart and then closing and reopening the website,  If this does not fix the issue I will need to refer you to our IT department.\r\nRhonda: ok thank you \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337577633XW', 1712939112, 1712940105, 2, 19, 15, 12, 0, 0, 0, 1, 1445, 0, 0, 0, 0, 'Rhonda', 'rmarston@shamrockconstruct.com', '70.62.71.165', 'bb2a08271ab12e7c235fc0caf14470a4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Shamrock Construction -cus-', 'There is an issue with checkout for the certificate inquiry still ', '<div class=\'ca\'><div class=\'info_box\'><i>There is an issue with checkout for the certificate inquiry still </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1712939095643--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712939154_co>:&nbsp;</b></span>I have contacted our IT department and am waiting for a response from them</div><!--end:1712939095643--><><!--begin:1712939270986--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712939269_cv>:&nbsp;</b></span>Great - thank you</div><!--end:1712939270986--><><!--begin:1712939251305--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712939310_co>:&nbsp;</b></span>Sorry for the delay - I did not see your email until a couple of seconds ago!</div><!--end:1712939251305--><><!--begin:1712939389577--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712939387_cv>:&nbsp;</b></span>you are fine </div><!--end:1712939389577--><><!--begin:1712939390705--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1712939450_co>:&nbsp;</b></span>I will let you know when I hear back from them.  Have a great day!</div><!--end:1712939390705--><><!--begin:1712939959841--><div class=\'cv\'><span class=\'notranslate\'><b>Rhonda<timestamp_1712939958_cv>:&nbsp;</b></span>thank you - you too</div><!--end:1712939959841--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'There is an issue with checkout for the certificate inquiry still \r\nTracy has joined the chat.\r\nTracy: I have contacted our IT department and am waiting for a response from them\r\nRhonda: Great - thank you\r\nTracy: Sorry for the delay - I did not see your email until a couple of seconds ago!\r\nRhonda: you are fine \r\nTracy: I will let you know when I hear back from them.  Have a great day!\r\nRhonda: thank you - you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3378327552E', 1713194230, 1713194568, 2, 23, 9, 6, 0, 0, 0, 0, 2434, 0, 0, 0, 0, 'Nicolette Raleigh', 'nicolette.raleigh@arcadis.com', '98.249.29.131', '5c6345f30a7935c8721a84cf6f1988c6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Arcadis-cus-', 'I cant log into my account, been checking email since Friday for instructions on resetting but not showing up in inbox or junk. Please help\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I cant log into my account, been checking email since Friday for instructions on resetting but not showing up in inbox or junk. Please help\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713194235328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194235_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicolette Raleigh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713194235328--><><!--begin:1713194251452--><div class=\'cv\'><span class=\'notranslate\'><b>Nicolette Raleigh<timestamp_1713194250_cv>:&nbsp;</b></span>good thanks</div><!--end:1713194251452--><><!--begin:1713194298525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194298_co>:&nbsp;</b></span>I show you completed your 40 HAZ in March 2024 is this the account you are trying to log into?</div><!--end:1713194298525--><><!--begin:1713194344564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194344_co>:&nbsp;</b></span>I just sent the password reset email for that site.  Please let me know if  you receive it now.  It could have went to the junk or spam folder as well</div><!--end:1713194344564--><><!--begin:1713194367657--><div class=\'cv\'><span class=\'notranslate\'><b>Nicolette Raleigh<timestamp_1713194367_cv>:&nbsp;</b></span>i just got it, thank you!</div><!--end:1713194367657--><><!--begin:1713194376331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194376_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713194376331--><><!--begin:1713194384721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194384_co>:&nbsp;</b></span>Is there anything else I can assist you with today</div><!--end:1713194384721--><><!--begin:1713194552531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713194552_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713194552531--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cant log into my account, been checking email since Friday for instructions on resetting but not showing up in inbox or junk. Please help\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nicolette Raleigh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicolette Raleigh: good thanks\r\nTiffany: I show you completed your 40 HAZ in March 2024 is this the account you are trying to log into?\r\nTiffany: I just sent the password reset email for that site.  Please let me know if  you receive it now.  It could have went to the junk or spam folder as well\r\nNicolette Raleigh: i just got it, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('337835161CY', 1713196638, 1713198837, 2, 23, 12, 7, 0, 0, 0, 0, 3246, 0, 0, 0, 0, 'Adelisa', 'arobles93@pasadena.edu', '198.188.4.4', 'ba7e661a1b83b2b73a71dc979ed93728', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Pasadena City College-cus-', 'Hi, is there a virtual Cal OSHA 8hr HAZWOPER REFRESHER? I only see a seminar. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, is there a virtual Cal OSHA 8hr HAZWOPER REFRESHER? I only see a seminar. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713196641452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adelisa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713196641452--><><!--begin:1713196655144--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1713196655_cv>:&nbsp;</b></span>Im good thank you.</div><!--end:1713196655144--><><!--begin:1713196680021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196679_co>:&nbsp;</b></span>The main VILT courses all state regulations</div><!--end:1713196680021--><><!--begin:1713196748466--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1713196748_cv>:&nbsp;</b></span>So it will cover California?</div><!--end:1713196748466--><><!--begin:1713196761382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196761_co>:&nbsp;</b></span>Yes</div><!--end:1713196761382--><><!--begin:1713196787449--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1713196787_cv>:&nbsp;</b></span>Ok, thank you</div><!--end:1713196787449--><><!--begin:1713196788119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196787_co>:&nbsp;</b></span>The cerificate regulation number will be:</div><!--end:1713196788119--><><!--begin:1713196827904--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196827_co>:&nbsp;</b></span>as per 29 CFR 1910.120(e) & Title 8CCR 5192(e)(3)(A)<br></div><!--end:1713196827904--><><!--begin:1713196850803--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1713196850_cv>:&nbsp;</b></span>Ok, thats what I was looking for.</div><!--end:1713196850803--><><!--begin:1713196862287--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196862_co>:&nbsp;</b></span>Great!</div><!--end:1713196862287--><><!--begin:1713196879511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713196879_co>:&nbsp;</b></span>Is there anything else I can help you with today?</div><!--end:1713196879511--><><!--begin:1713197039229--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1713197039_cv>:&nbsp;</b></span>No that was it. Thank you.</div><!--end:1713197039229--><><!--begin:1713197054463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713197054_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713197054463--><><!--begin:1713197064584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713197064_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713197064584--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, is there a virtual Cal OSHA 8hr HAZWOPER REFRESHER? I only see a seminar. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Adelisa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAdelisa: Im good thank you.\r\nTiffany: The main VILT courses all state regulations\r\nAdelisa: So it will cover California?\r\nTiffany: Yes\r\nAdelisa: Ok, thank you\r\nTiffany: The cerificate regulation number will be:\r\nTiffany: as per 29 CFR 1910.120(e) & Title 8CCR 5192(e)(3)(A)\r\nAdelisa: Ok, thats what I was looking for.\r\nTiffany: Great!\r\nTiffany: Is there anything else I can help you with today?\r\nAdelisa: No that was it. Thank you.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337851175CH', 1713212647, 1713213019, 2, 23, 7, 4, 0, 0, 0, 0, 1376, 0, 0, 0, 0, 'Emily Smith', 'eesmith@gsienv.com', '184.166.91.244', 'b40161bf52428b9699af2c67a9861eb6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'I am trying to create an account and I keep getting a message \"An error occurred during registration. Please try again.\"', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to create an account and I keep getting a message \"An error occurred during registration. Please try again.\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713212651022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713212650_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713212651022--><><!--begin:1713212714271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713212714_co>:&nbsp;</b></span>One moment please</div><!--end:1713212714271--><><!--begin:1713212785983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713212785_co>:&nbsp;</b></span>Just sent you an email to set up a password</div><!--end:1713212785983--><><!--begin:1713212827876--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Smith<timestamp_1713212827_cv>:&nbsp;</b></span>Great, I received it and it worked. Thank you!</div><!--end:1713212827876--><><!--begin:1713212838691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713212838_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713212838691--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to create an account and I keep getting a message \"An error occurred during registration. Please try again.\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please\r\nTiffany: Just sent you an email to set up a password\r\nEmily Smith: Great, I received it and it worked. Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337854604MX', 1713216077, 1713217062, 2, 23, 8, 4, 0, 0, 0, 0, 4359, 0, 0, 0, 0, 'JORGE', 'jnavarro@quala.us.com', '136.22.18.52', 'd627f5b2079fff89e0d83bf3064e4300', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-QUALA-cus-', 'Eearly Bird', '<div class=\'ca\'><div class=\'info_box\'><i>Eearly Bird</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713216081105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216080_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>JORGE</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713216081105--><><!--begin:1713216082615--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216081_cv>:&nbsp;</b></span>Class Schedule: 050624-DEN-40 HAZ</div><!--end:1713216082615--><><!--begin:1713216107249--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216106_cv>:&nbsp;</b></span>I want to enroll but missed the early bird, can you honor the price, I can&#39;t afford the full price</div><!--end:1713216107249--><><!--begin:1713216158452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216158_co>:&nbsp;</b></span>Yes if you place the order now I will adjust the price giving you the early bird rate for the class starting on 05/07/2024 in Denver</div><!--end:1713216158452--><><!--begin:1713216195842--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216194_cv>:&nbsp;</b></span>so just go ahead and pay? I have it in the card ready to go</div><!--end:1713216195842--><><!--begin:1713216238811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216238_co>:&nbsp;</b></span>Yes I will adjust the price before we charge you</div><!--end:1713216238811--><><!--begin:1713216320305--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216319_cv>:&nbsp;</b></span>I pressed place order, it states - Do not honor. Do Not Honor</div><!--end:1713216320305--><><!--begin:1713216376532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216376_co>:&nbsp;</b></span>One moment please</div><!--end:1713216376532--><><!--begin:1713216479031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216478_co>:&nbsp;</b></span>Are yu logged in on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1713216479031--><><!--begin:1713216492150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216492_co>:&nbsp;</b></span>Can you go to you account overview page please</div><!--end:1713216492150--><><!--begin:1713216499183--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216498_cv>:&nbsp;</b></span>Yes</div><!--end:1713216499183--><><!--begin:1713216508359--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216507_cv>:&nbsp;</b></span>can u call me and I can pay over phone</div><!--end:1713216508359--><><!--begin:1713216513865--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216512_cv>:&nbsp;</b></span>8134048639</div><!--end:1713216513865--><><!--begin:1713216530070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216529_co>:&nbsp;</b></span>I can not verify your identity over the phone so I can not take payment over the phone&#39;</div><!--end:1713216530070--><><!--begin:1713216575325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216575_co>:&nbsp;</b></span>If you go to your account overview I have created an estimate at the $975 cost.  </div><!--end:1713216575325--><><!--begin:1713216590615--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216590_co>:&nbsp;</b></span>You can submit the payment there which will create the SO</div><!--end:1713216590615--><><!--begin:1713216596025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216595_co>:&nbsp;</b></span>sales order</div><!--end:1713216596025--><><!--begin:1713216634032--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216632_cv>:&nbsp;</b></span>dont see it</div><!--end:1713216634032--><><!--begin:1713216638977--><div class=\'cv\'><span class=\'notranslate\'><b>JORGE<timestamp_1713216637_cv>:&nbsp;</b></span>can I just call you?</div><!--end:1713216638977--><><!--begin:1713216646879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713216646_co>:&nbsp;</b></span>I will call you</div><!--end:1713216646879--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Eearly Bird\r\nTiffany has joined the chat.\r\nTiffany: Hi, JORGE!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJORGE: Class Schedule: 050624-DEN-40 HAZ\r\nJORGE: I want to enroll but missed the early bird, can you honor the price, I can&#39;t afford the full price\r\nTiffany: Yes if you place the order now I will adjust the price giving you the early bird rate for the class starting on 05/07/2024 in Denver\r\nJORGE: so just go ahead and pay? I have it in the card ready to go\r\nTiffany: Yes I will adjust the price before we charge you\r\nJORGE: I pressed place order, it states - Do not honor. Do Not Honor\r\nTiffany: One moment please\r\nTiffany: Are yu logged in on http://www.csregs.com\r\nTiffany: Can you go to you account overview page please\r\nJORGE: Yes\r\nJORGE: can u call me and I can pay over phone\r\nJORGE: 8134048639\r\nTiffany: I can not verify your identity over the phone so I can not take payment over the phone&#39;\r\nTiffany: If you go to your account overview I have created an estimate at the $975 cost.  \r\nTiffany: You can submit the payment there which will create the SO\r\nTiffany: sales order\r\nJORGE: dont see it\r\nJORGE: can I just call you?\r\nTiffany: I will call you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337909757YR', 1713271230, 1713272615, 2, 23, 9, 4, 0, 0, 0, 0, 4106, 0, 0, 0, 0, 'jim', 'Steve@yahoo.com', '72.250.238.2', 'e19c270d31937818e9a8caeaeeb5fab0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Steveland-cus-', 'Is the 24 hour Hazwoper course in person?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 24 hour Hazwoper course in person?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713271233883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271233_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>jim</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713271233883--><><!--begin:1713271241611--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271240_cv>:&nbsp;</b></span>good</div><!--end:1713271241611--><><!--begin:1713271252384--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271252_co>:&nbsp;</b></span>We do have an in person seminar class option but it can also be taken online as well.</div><!--end:1713271252384--><><!--begin:1713271327681--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271326_cv>:&nbsp;</b></span>How do you tell if its in person? I prefer in person. </div><!--end:1713271327681--><><!--begin:1713271339204--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271338_cv>:&nbsp;</b></span>Is teh Charlotte class on Jne 4 in person?</div><!--end:1713271339204--><><!--begin:1713271410040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271409_co>:&nbsp;</b></span>Yes that is in person the seminar class options are the in person intructor led.  We also have a Charlotte class scheduled next week</div><!--end:1713271410040--><><!--begin:1713271466191--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271465_cv>:&nbsp;</b></span>Ok, thank you for the explanation. What are the class dates? 4-7?</div><!--end:1713271466191--><><!--begin:1713271534049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271533_co>:&nbsp;</b></span>The class is 06/04-06/06</div><!--end:1713271534049--><><!--begin:1713271537379--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271536_cv>:&nbsp;</b></span>So it Tuesday end on Thursday?</div><!--end:1713271537379--><><!--begin:1713271599272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271599_co>:&nbsp;</b></span>Yes the first two days are 8am-6pm and then the final day is 8am to approxiamtely 12pm</div><!--end:1713271599272--><><!--begin:1713271722026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271721_co>:&nbsp;</b></span>Is there anything else I can answer for you?</div><!--end:1713271722026--><><!--begin:1713271741439--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713271740_cv>:&nbsp;</b></span>Thank you. I wish the website had the course times on it. </div><!--end:1713271741439--><><!--begin:1713271795457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271795_co>:&nbsp;</b></span>I understand and can pass along in the feedback to management.</div><!--end:1713271795457--><><!--begin:1713271800841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271800_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1713271800841--><><!--begin:1713271819495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713271819_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713271819495--><><!--begin:1713272004658--><div class=\'cv\'><span class=\'notranslate\'><b>jim<timestamp_1713272004_cv>:&nbsp;</b></span>No, thank you</div><!--end:1713272004658--><><!--begin:1713272022450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713272022_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713272022450--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the 24 hour Hazwoper course in person?\r\nTiffany has joined the chat.\r\nTiffany: Hi, jim!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njim: good\r\nTiffany: We do have an in person seminar class option but it can also be taken online as well.\r\njim: How do you tell if its in person? I prefer in person. \r\njim: Is teh Charlotte class on Jne 4 in person?\r\nTiffany: Yes that is in person the seminar class options are the in person intructor led.  We also have a Charlotte class scheduled next week\r\njim: Ok, thank you for the explanation. What are the class dates? 4-7?\r\nTiffany: The class is 06/04-06/06\r\njim: So it Tuesday end on Thursday?\r\nTiffany: Yes the first two days are 8am-6pm and then the final day is 8am to approxiamtely 12pm\r\nTiffany: Is there anything else I can answer for you?\r\njim: Thank you. I wish the website had the course times on it. \r\nTiffany: I understand and can pass along in the feedback to management.\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\njim: No, thank you\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('337921149XC', 1713282624, 1713283089, 2, 23, 10, 6, 0, 0, 0, 0, 4565, 0, 0, 0, 0, 'Crystal', 'crystal.weaver@va.gov', '152.131.10.79', '3b71de551fd3a210ec776ea0128fa31e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-VA-cus-', 'On the new website it doesnt seem to say how long those that registered for the Standard 40hr HAZWOPER have to sign up and complete the in person hands on portion by. What is the duration of time allowed on that? ', '<div class=\'ca\'><div class=\'info_box\'><i>On the new website it doesnt seem to say how long those that registered for the Standard 40hr HAZWOPER have to sign up and complete the in person hands on portion by. What is the duration of time allowed on that? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713282626163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282626_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Crystal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713282626163--><><!--begin:1713282650810--><div class=\'cv\'><span class=\'notranslate\'><b>Crystal<timestamp_1713282650_cv>:&nbsp;</b></span>I am good. Thanks Tiffany. I hope you are doing well. </div><!--end:1713282650810--><><!--begin:1713282666832--><div class=\'cv\'><span class=\'notranslate\'><b>Crystal<timestamp_1713282666_cv>:&nbsp;</b></span>I felt like going this route instead of calling again today. </div><!--end:1713282666832--><><!--begin:1713282667611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282667_co>:&nbsp;</b></span>I am good thanks!  Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.<br><br>At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:<br><br>Are employed by a company that provides hands-on training for their employees or;<br>Have job descriptions that EXCLUDE exposure to IDLH environments.<br><br>Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.</div><!--end:1713282667611--><><!--begin:1713282699513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282699_co>:&nbsp;</b></span>I understand.  Please read the above and it should answer most questions.  </div><!--end:1713282699513--><><!--begin:1713282740169--><div class=\'cv\'><span class=\'notranslate\'><b>Crystal<timestamp_1713282740_cv>:&nbsp;</b></span>It doesnt say that on the website though. And Hybrid says 365 days. Hard to follow but thanks for the personalized feedback. </div><!--end:1713282740169--><><!--begin:1713282824433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282824_co>:&nbsp;</b></span>I will advise my management and website team about that and it would be up to them to add the information or not.  Thank you for your feedback.  Is there anything else I can assist you with?</div><!--end:1713282824433--><><!--begin:1713282852522--><div class=\'cv\'><span class=\'notranslate\'><b>Crystal<timestamp_1713282852_cv>:&nbsp;</b></span>Sounds good. Thanks I am all set. </div><!--end:1713282852522--><><!--begin:1713282872169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282872_co>:&nbsp;</b></span>If you need anything else you know where to reach me :)</div><!--end:1713282872169--><><!--begin:1713282896220--><div class=\'cv\'><span class=\'notranslate\'><b>Crystal<timestamp_1713282896_cv>:&nbsp;</b></span>Yes I do. I  appreciate your help. Thanks again. </div><!--end:1713282896220--><><!--begin:1713282914697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282914_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1713282914697--><><!--begin:1713282917841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713282917_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1713282917841--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'On the new website it doesnt seem to say how long those that registered for the Standard 40hr HAZWOPER have to sign up and complete the in person hands on portion by. What is the duration of time allowed on that? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Crystal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCrystal: I am good. Thanks Tiffany. I hope you are doing well. \r\nCrystal: I felt like going this route instead of calling again today. \r\nTiffany: I am good thanks!  Once registered for any online training course with Compliance Solutions students have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. The students certificate of completion will then be issued via USPS (as long as they have passed the exam with a 70% or better and the course is paid).  The hands-on dressout portion is not included in this course.At the request of students and clients, Compliance Solutions created this Hybrid, 100% online version of our 40-Hour HAZWOPER course that is specially designed for workers/employees who:Are employed by a company that provides hands-on training for their employees or;Have job descriptions that EXCLUDE exposure to IDLH environments.Compliance Solutions offers the hands-On training at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training (per OSHA regulations), simply register for and pay the additional cost.\r\nTiffany: I understand.  Please read the above and it should answer most questions.  \r\nCrystal: It doesnt say that on the website though. And Hybrid says 365 days. Hard to follow but thanks for the personalized feedback. \r\nTiffany: I will advise my management and website team about that and it would be up to them to add the information or not.  Thank you for your feedback.  Is there anything else I can assist you with?\r\nCrystal: Sounds good. Thanks I am all set. \r\nTiffany: If you need anything else you know where to reach me :)\r\nCrystal: Yes I do. I  appreciate your help. Thanks again. \r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338001083GA', 1713362569, 1713362598, 2, 23, 21, 4, 0, 0, 0, 0, 581, 0, 0, 0, 0, 'Katie Lombardo', 'katie.lombardo@aecom.com', '34.103.72.190', '23fc3f8399b32ad17c24f8eacfee3b20', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'I am having trouble creating an account to purchase a course.', '<div class=\'ca\'><div class=\'info_box\'><i>I am having trouble creating an account to purchase a course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713362572603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713362572_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katie Lombardo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713362572603--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am having trouble creating an account to purchase a course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katie Lombardo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338001657MT', 1713363143, 1713363486, 2, 23, 20, 2, 0, 0, 5, 0, 2983, 0, 0, 0, 0, 'Katie Lombardo', 'katie.lombardo@aecom.com', '34.103.72.190', '31f223980e7bb172322839917d7fad55', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Error when registering for a new account.', '<div class=\'ca\'><div class=\'info_box\'><i>Error when registering for a new account.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713363145424--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363145_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katie Lombardo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713363145424--><><!--begin:1713363157234--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Lombardo<timestamp_1713363157_cv>:&nbsp;</b></span>Hello, I am well, thank you.</div><!--end:1713363157234--><><!--begin:1713363186825--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Lombardo<timestamp_1713363186_cv>:&nbsp;</b></span>I am having trouble creating an account so I can purchase a course, I keep getting an error.</div><!--end:1713363186825--><><!--begin:1713363203818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363203_co>:&nbsp;</b></span>I will create you an account on my end and send you a password set email from our NetSuite system</div><!--end:1713363203818--><><!--begin:1713363213658--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Lombardo<timestamp_1713363213_cv>:&nbsp;</b></span>Thank you.</div><!--end:1713363213658--><><!--begin:1713363258371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363258_co>:&nbsp;</b></span>It has been sent</div><!--end:1713363258371--><><!--begin:1713363318352--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Lombardo<timestamp_1713363318_cv>:&nbsp;</b></span>I&#39;m in, thanks!</div><!--end:1713363318352--><><!--begin:1713363323346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363323_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713363323346--><><!--begin:1713363331577--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363331_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713363331577--><><!--begin:1713363443987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363443_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713363443987--><><!--begin:1713363456207--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Lombardo<timestamp_1713363456_cv>:&nbsp;</b></span>That was all, thanks</div><!--end:1713363456207--><><!--begin:1713363483270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363483_co>:&nbsp;</b></span>Have a great day!<br></div><!--end:1713363483270--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Error when registering for a new account.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katie Lombardo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatie Lombardo: Hello, I am well, thank you.\r\nKatie Lombardo: I am having trouble creating an account so I can purchase a course, I keep getting an error.\r\nTiffany: I will create you an account on my end and send you a password set email from our NetSuite system\r\nKatie Lombardo: Thank you.\r\nTiffany: It has been sent\r\nKatie Lombardo: I&#39;m in, thanks!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKatie Lombardo: That was all, thanks\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338001797CX', 1713363288, 1713363430, 2, 23, 26, 3, 0, 0, 0, 0, 2007, 0, 0, 0, 0, 'Andrew Swingler', 'andrew.swingler@erg.com', '73.134.24.22', 'a34858b8478fb80d075d7493fcfcf8af', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-ERG-cus-', 'Are the instructor lead 40 hour HAZWOPER Trainings 4 10 hour days? Or 5 8 hour days? Was curious for planning purposes', '<div class=\'ca\'><div class=\'info_box\'><i>Are the instructor lead 40 hour HAZWOPER Trainings 4 10 hour days? Or 5 8 hour days? Was curious for planning purposes</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713363289371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363289_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Swingler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713363289371--><><!--begin:1713363304747--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1713363304_cv>:&nbsp;</b></span>Hey, I&#39;m doing well. How are you?</div><!--end:1713363304747--><><!--begin:1713363305772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363305_co>:&nbsp;</b></span>4/10-Hour days normally Tuesday through Friday.</div><!--end:1713363305772--><><!--begin:1713363311626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363311_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1713363311626--><><!--begin:1713363316506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363316_co>:&nbsp;</b></span> 4/10-Hour days normally Tuesday through Friday.</div><!--end:1713363316506--><><!--begin:1713363417949--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1713363417_cv>:&nbsp;</b></span>Okay perfect, that&#39;s all I needed to know</div><!--end:1713363417949--><><!--begin:1713363423277--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1713363423_cv>:&nbsp;</b></span>Thank you!</div><!--end:1713363423277--><><!--begin:1713363430811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713363430_co>:&nbsp;</b></span>You are welcome!  Is there anything else I can assist you with today?</div><!--end:1713363430811--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are the instructor lead 40 hour HAZWOPER Trainings 4 10 hour days? Or 5 8 hour days? Was curious for planning purposes\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Swingler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Swingler: Hey, I&#39;m doing well. How are you?\r\nTiffany: 4/10-Hour days normally Tuesday through Friday.\r\nTiffany: I am good thanks!\r\nTiffany:  4/10-Hour days normally Tuesday through Friday.\r\nAndrew Swingler: Okay perfect, that&#39;s all I needed to know\r\nAndrew Swingler: Thank you!\r\nTiffany: You are welcome!  Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33800724142', 1713368719, 1713369260, 2, 19, 13, 11, 0, 0, 5, 0, 1556, 0, 0, 0, 0, 'Eddie ', 'ESalcido@BigPalmLogistics.com', '172.13.224.17', '8c2b74d517efb3e21d04cb9f5c49eb63', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-BPL, LLC-cus-', 'I have a client asking for my drivers to go through an 8 hour HAZWOPER course prior to being allowed on a location. We are a crude oil transportation hauling company. I do not see the 8 hour as an option without first taking either the 24hr or 40hr course. Am I missing something?', '<div class=\'ca\'><div class=\'info_box\'><i>I have a client asking for my drivers to go through an 8 hour HAZWOPER course prior to being allowed on a location. We are a crude oil transportation hauling company. I do not see the 8 hour as an option without first taking either the 24hr or 40hr course. Am I missing something?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1713368743018--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713368805_co>:&nbsp;</b></span>You are correct.  The 8 hour OAHA class is a refresher.  It may be a different class you need?</div><!--end:1713368743018--><><!--begin:1713368809407--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713368872_co>:&nbsp;</b></span>If you send me a good number to reach you at I can help you research the class type.</div><!--end:1713368809407--><><!--begin:1713368929635--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie <timestamp_1713368929_cv>:&nbsp;</b></span><a href=\'tel:4326613835\' target=\'_blank\' rel=\'noopener noreferrer\'>432-661-3835</a></div><!--end:1713368929635--><><!--begin:1713368902953--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713368965_co>:&nbsp;</b></span>Great  I will call you in just a few moments.</div><!--end:1713368902953--><><!--begin:1713369078661--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie <timestamp_1713369078_cv>:&nbsp;</b></span>Thank you</div><!--end:1713369078661--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have a client asking for my drivers to go through an 8 hour HAZWOPER course prior to being allowed on a location. We are a crude oil transportation hauling company. I do not see the 8 hour as an option without first taking either the 24hr or 40hr course. Am I missing something?\r\nTracy has joined the chat.\r\nTracy: You are correct.  The 8 hour OAHA class is a refresher.  It may be a different class you need?\r\nTracy: If you send me a good number to reach you at I can help you research the class type.\r\nEddie : tel:4326613835\r\nTracy: Great  I will call you in just a few moments.\r\nEddie : Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3380126337R', 1713374105, 1713375109, 2, 23, 7, 2, 0, 0, 5, 0, 4685, 0, 0, 0, 0, 'Maeve', 'maeve.tucker@arcadis.com', '69.122.43.242', '264e26c6dd0cd22a2e44dc636a78daeb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Arcadis-cus-', 'Does the OSHA HAZWOPER Site Supervisor course fulfill the requirement for the annual 8 hr HAZWOPER refresher? Or do I still need to take a separate 8 hr refresher for my annual HAZWOPER renewal? ', '<div class=\'ca\'><div class=\'info_box\'><i>Does the OSHA HAZWOPER Site Supervisor course fulfill the requirement for the annual 8 hr HAZWOPER refresher? Or do I still need to take a separate 8 hr refresher for my annual HAZWOPER renewal? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713374107630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374107_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maeve</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713374107630--><><!--begin:1713374119205--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374119_cv>:&nbsp;</b></span>I&#39;m good. How are you?</div><!--end:1713374119205--><><!--begin:1713374128175--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374128_co>:&nbsp;</b></span>I am good thank you</div><!--end:1713374128175--><><!--begin:1713374181852--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374181_cv>:&nbsp;</b></span>Are you the correct department for my question?</div><!--end:1713374181852--><><!--begin:1713374203390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374203_co>:&nbsp;</b></span>One moment please</div><!--end:1713374203390--><><!--begin:1713374402263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374402_co>:&nbsp;</b></span>I am lookng for OSHAs Interpretation letter that answers your question</div><!--end:1713374402263--><><!--begin:1713374502500--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374502_cv>:&nbsp;</b></span>I believe it does but then I got confused by something in the course that made it sound like I needed an additional 8 hour training course (outside of the field training)</div><!--end:1713374502500--><><!--begin:1713374563729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374563_co>:&nbsp;</b></span><a href=\'https://www.osha.gov/laws-regs/standardinterpretations/1992-05-13-0#:~:text=In%20general%2C%20OSHA%20would%20expect,hours%20of%20employee%20refresher%20training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.osha.gov/laws-regs/standardinterpretations/1992-05-13-0#:~:text=In%20general%2C%20OSHA%20would%20expect,hours%20of%20employee%20refresher%20training</a>.</div><!--end:1713374563729--><><!--begin:1713374587664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374587_co>:&nbsp;</b></span>In general, OSHA would expect a general hazardous waste site worker who is becoming a supervisor or manager to receive at least 16 hours of training the year they become a supervisor: 8 hours of supervisory training in addition to 8 hours of employee refresher training.<br><br></div><!--end:1713374587664--><><!--begin:1713374664089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374663_co>:&nbsp;</b></span>I believe it does as well but OSHA is not 100% clear.  We actually submitted a letter for clarification ourselves and are awaiting a response.  </div><!--end:1713374664089--><><!--begin:1713374678879--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374678_cv>:&nbsp;</b></span>Okay, and based on the following paragraph, looks like it&#39;s up to my employer </div><!--end:1713374678879--><><!--begin:1713374723450--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374723_cv>:&nbsp;</b></span>Alright, thanks. Glad I&#39;m not the only one confused! :) </div><!--end:1713374723450--><><!--begin:1713374768329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374768_co>:&nbsp;</b></span>:)</div><!--end:1713374768329--><><!--begin:1713374780113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713374779_co>:&nbsp;</b></span>Is there anything else I can assist you with right now?</div><!--end:1713374780113--><><!--begin:1713374888210--><div class=\'cv\'><span class=\'notranslate\'><b>Maeve<timestamp_1713374888_cv>:&nbsp;</b></span>That&#39;s it!</div><!--end:1713374888210--><><!--begin:1713375011203--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713375011_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713375011203--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the OSHA HAZWOPER Site Supervisor course fulfill the requirement for the annual 8 hr HAZWOPER refresher? Or do I still need to take a separate 8 hr refresher for my annual HAZWOPER renewal? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Maeve!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaeve: I&#39;m good. How are you?\r\nTiffany: I am good thank you\r\nMaeve: Are you the correct department for my question?\r\nTiffany: One moment please\r\nTiffany: I am lookng for OSHAs Interpretation letter that answers your question\r\nMaeve: I believe it does but then I got confused by something in the course that made it sound like I needed an additional 8 hour training course (outside of the field training)\r\nTiffany: https://www.osha.gov/laws-regs/standardinterpretations/1992-05-13-0#:~:text=In%20general%2C%20OSHA%20would%20expect,hours%20of%20employee%20refresher%20training.\r\nTiffany: In general, OSHA would expect a general hazardous waste site worker who is becoming a supervisor or manager to receive at least 16 hours of training the year they become a supervisor: 8 hours of supervisory training in addition to 8 hours of employee refresher training.\r\nTiffany: I believe it does as well but OSHA is not 100% clear.  We actually submitted a letter for clarification ourselves and are awaiting a response.  \r\nMaeve: Okay, and based on the following paragraph, looks like it&#39;s up to my employer \r\nMaeve: Alright, thanks. Glad I&#39;m not the only one confused! :) \r\nTiffany: :)\r\nTiffany: Is there anything else I can assist you with right now?\r\nMaeve: That&#39;s it!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338023250YR', 1713384738, 1713385694, 2, 23, 23, 6, 0, 0, 5, 0, 5348, 0, 0, 0, 0, 'Nayyir', 'nayyir.sunderji@cannsell.ca', '142.112.91.107', 'ba1e669b9b42e8ddbfce5586fa9495f7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-cannsell-cus-', 'Hello, is it possible to train several of my workers through this lms? I am unsure how to access. Would there be an option to demo?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, is it possible to train several of my workers through this lms? I am unsure how to access. Would there be an option to demo?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713384739721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384739_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nayyir</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713384739721--><><!--begin:1713384749219--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713384749_cv>:&nbsp;</b></span>good how are you?</div><!--end:1713384749219--><><!--begin:1713384770150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384770_co>:&nbsp;</b></span>I am good thank you</div><!--end:1713384770150--><><!--begin:1713384809189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384809_co>:&nbsp;</b></span>I can have an account executive reach out to you regarding your training needs and setting up a demo</div><!--end:1713384809189--><><!--begin:1713384824683--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713384825_cv>:&nbsp;</b></span>okay!</div><!--end:1713384824683--><><!--begin:1713384845398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384845_co>:&nbsp;</b></span>What is a good contact number to reach out to?</div><!--end:1713384845398--><><!--begin:1713384853054--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713384853_cv>:&nbsp;</b></span>2262360193</div><!--end:1713384853054--><><!--begin:1713384877517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384877_co>:&nbsp;</b></span>Okay thank you I will pass this information on to have someone reach out.</div><!--end:1713384877517--><><!--begin:1713384894629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384894_co>:&nbsp;</b></span>Can I get your company name and the main course you need?</div><!--end:1713384894629--><><!--begin:1713384933071--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713384933_cv>:&nbsp;</b></span>Cannsell is my company and we are looking at the HAZCOM course</div><!--end:1713384933071--><><!--begin:1713384953358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384953_co>:&nbsp;</b></span>Thank you!</div><!--end:1713384953358--><><!--begin:1713384988125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713384987_co>:&nbsp;</b></span>Is there a good time to reach out?</div><!--end:1713384988125--><><!--begin:1713384999640--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713385000_cv>:&nbsp;</b></span><br>ASAP would be great</div><!--end:1713384999640--><><!--begin:1713385009285--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385009_co>:&nbsp;</b></span>Got it!</div><!--end:1713385009285--><><!--begin:1713385009123--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713385009_cv>:&nbsp;</b></span>could someone reach out now?</div><!--end:1713385009123--><><!--begin:1713385032800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385032_co>:&nbsp;</b></span>I am passing your info on so someone should reach out shortly</div><!--end:1713385032800--><><!--begin:1713385041114--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713385041_cv>:&nbsp;</b></span>perfect thank you!</div><!--end:1713385041114--><><!--begin:1713385099870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385099_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1713385099870--><><!--begin:1713385155114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385154_co>:&nbsp;</b></span>Michell will be calling momentarily  </div><!--end:1713385155114--><><!--begin:1713385248591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385248_co>:&nbsp;</b></span>Is this the best number <a href=\'tel:2262360193\' target=\'_blank\' rel=\'noopener noreferrer\'>226-236-0193</a> I was advised it is ringing busy</div><!--end:1713385248591--><><!--begin:1713385265513--><div class=\'cv\'><span class=\'notranslate\'><b>Nayyir<timestamp_1713385266_cv>:&nbsp;</b></span>should be open!</div><!--end:1713385265513--><><!--begin:1713385325382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385325_co>:&nbsp;</b></span>I advised her to try again</div><!--end:1713385325382--><><!--begin:1713385432601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385432_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713385432601--><><!--begin:1713385678759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713385678_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713385678759--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, is it possible to train several of my workers through this lms? I am unsure how to access. Would there be an option to demo?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nayyir!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNayyir: good how are you?\r\nTiffany: I am good thank you\r\nTiffany: I can have an account executive reach out to you regarding your training needs and setting up a demo\r\nNayyir: okay!\r\nTiffany: What is a good contact number to reach out to?\r\nNayyir: 2262360193\r\nTiffany: Okay thank you I will pass this information on to have someone reach out.\r\nTiffany: Can I get your company name and the main course you need?\r\nNayyir: Cannsell is my company and we are looking at the HAZCOM course\r\nTiffany: Thank you!\r\nTiffany: Is there a good time to reach out?\r\nNayyir: ASAP would be great\r\nTiffany: Got it!\r\nNayyir: could someone reach out now?\r\nTiffany: I am passing your info on so someone should reach out shortly\r\nNayyir: perfect thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Michell will be calling momentarily  \r\nTiffany: Is this the best number tel:2262360193 I was advised it is ringing busy\r\nNayyir: should be open!\r\nTiffany: I advised her to try again\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33810354459', 1713465035, 1713465634, 2, 23, 26, 5, 0, 0, 0, 0, 2154, 0, 0, 0, 0, 'Lina', 'lrobert@yvwd.us', '108.178.187.42', 'a2bc06fe04e97fe0029a72efcfa8d083', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-YVWD-cus-', 'I was looking for a 40 hour training in colton and am not getting anything?', '<div class=\'ca\'><div class=\'info_box\'><i>I was looking for a 40 hour training in colton and am not getting anything?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713465038090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465037_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713465038090--><><!--begin:1713465071339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465071_co>:&nbsp;</b></span>What State is Colton in?</div><!--end:1713465071339--><><!--begin:1713465082430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465082_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1713465082430--><><!--begin:1713465101787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465101_co>:&nbsp;</b></span>Training Preference should be Seminar (Instructor-Led)</div><!--end:1713465101787--><><!--begin:1713465124811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465124_co>:&nbsp;</b></span>Seminar CAL-OSHA is for Calfornia locations</div><!--end:1713465124811--><><!--begin:1713465346188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465346_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713465346188--><><!--begin:1713465632748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713465632_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713465632748--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was looking for a 40 hour training in colton and am not getting anything?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: What State is Colton in?\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: Training Preference should be Seminar (Instructor-Led)\r\nTiffany: Seminar CAL-OSHA is for Calfornia locations\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338168338E5', 1713529810, 1713530289, 2, 23, 7, 2, 0, 0, 5, 1, 4535, 0, 0, 0, 0, 'david crigger', 'david_crigger@fws.gov', '158.68.216.231', 'f5027ae5619e1e076ac1a14cc52d3cd4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-US FIsh & Wildlife Service-cus-', 'Salvatore Vicari is attending the 40 hour next week in Noblesville. Is there any new student information for him? Should he login to CS as a student? ', '<div class=\'ca\'><div class=\'info_box\'><i>Salvatore Vicari is attending the 40 hour next week in Noblesville. Is there any new student information for him? Should he login to CS as a student? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713529812530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529812_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>david crigger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713529812530--><><!--begin:1713529867208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529867_co>:&nbsp;</b></span>I should he is registered for the 40-Hour HAZWOPER in our Indianapolis, IN location.  </div><!--end:1713529867208--><><!--begin:1713529882278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529882_co>:&nbsp;</b></span>I show he is registered for the 40-Hour HAZWOPER in our Indianapolis, IN location.</div><!--end:1713529882278--><><!--begin:1713529909382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529909_co>:&nbsp;</b></span>He would not log in to complete training online as he is registered for the full in person class</div><!--end:1713529909382--><><!--begin:1713529920105--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713529920_cv>:&nbsp;</b></span>Oh good. </div><!--end:1713529920105--><><!--begin:1713529939906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529939_co>:&nbsp;</b></span>I see it still says pending</div><!--end:1713529939906--><><!--begin:1713529943207--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713529943_cv>:&nbsp;</b></span>Is there any pre-class work?</div><!--end:1713529943207--><><!--begin:1713529981251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713529981_co>:&nbsp;</b></span>I will ask my logistics team if the class is confirmed or cancelled and send an email update today once I have an answer.</div><!--end:1713529981251--><><!--begin:1713530001719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530001_co>:&nbsp;</b></span>There is no pre-class work or paperwork to be done</div><!--end:1713530001719--><><!--begin:1713530007860--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713530007_cv>:&nbsp;</b></span>Okay. Thank you</div><!--end:1713530007860--><><!--begin:1713530016365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530016_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713530016365--><><!--begin:1713530030627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530030_co>:&nbsp;</b></span>Is there anything else I can assist you with today&gt;</div><!--end:1713530030627--><><!--begin:1713530045926--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713530045_cv>:&nbsp;</b></span>Possibility that not enough people enrolled in the session?</div><!--end:1713530045926--><><!--begin:1713530080139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530079_co>:&nbsp;</b></span>Yes that is a possibility</div><!--end:1713530080139--><><!--begin:1713530115206--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713530115_cv>:&nbsp;</b></span>Thank you Tiffany</div><!--end:1713530115206--><><!--begin:1713530133667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530133_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1713530133667--><><!--begin:1713530149179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530149_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713530149179--><><!--begin:1713530202456--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713530202_cv>:&nbsp;</b></span>That is all</div><!--end:1713530202456--><><!--begin:1713530221086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530220_co>:&nbsp;</b></span>If you think of anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713530221086--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Salvatore Vicari is attending the 40 hour next week in Noblesville. Is there any new student information for him? Should he login to CS as a student? \r\nTiffany has joined the chat.\r\nTiffany: Hi, david crigger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I should he is registered for the 40-Hour HAZWOPER in our Indianapolis, IN location.  \r\nTiffany: I show he is registered for the 40-Hour HAZWOPER in our Indianapolis, IN location.\r\nTiffany: He would not log in to complete training online as he is registered for the full in person class\r\ndavid crigger: Oh good. \r\nTiffany: I see it still says pending\r\ndavid crigger: Is there any pre-class work?\r\nTiffany: I will ask my logistics team if the class is confirmed or cancelled and send an email update today once I have an answer.\r\nTiffany: There is no pre-class work or paperwork to be done\r\ndavid crigger: Okay. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today&gt;\r\ndavid crigger: Possibility that not enough people enrolled in the session?\r\nTiffany: Yes that is a possibility\r\ndavid crigger: Thank you Tiffany\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\ndavid crigger: That is all\r\nTiffany: If you think of anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338168782R8', 1713530254, 1713531017, 2, 23, 7, 5, 0, 0, 5, 0, 4948, 0, 0, 0, 0, 'Brianna Duggal', 'brianna.duggal@eabminc.com', '172.59.16.140', 'dd54810aefcf0db09dc04c625d06d06d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-EABM, Inc. -cus-', 'Hi. Is there a way to see the certificates of completion on the website after the students complete the course? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. Is there a way to see the certificates of completion on the website after the students complete the course? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713530256653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530256_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brianna Duggal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713530256653--><><!--begin:1713530302772--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530302_cv>:&nbsp;</b></span>Hi. I&#39;m good and yo?</div><!--end:1713530302772--><><!--begin:1713530306216--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530306_cv>:&nbsp;</b></span>you*?</div><!--end:1713530306216--><><!--begin:1713530318540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530318_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released.</div><!--end:1713530318540--><><!--begin:1713530327612--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530327_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1713530327612--><><!--begin:1713530353025--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530353_cv>:&nbsp;</b></span>How do I know if there are any course fees for my company?</div><!--end:1713530353025--><><!--begin:1713530410259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530410_co>:&nbsp;</b></span>Was the training paid at the time the order was placed or was it invoiced?</div><!--end:1713530410259--><><!--begin:1713530415962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530415_co>:&nbsp;</b></span>I can check for you.</div><!--end:1713530415962--><><!--begin:1713530430071--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530430_cv>:&nbsp;</b></span>I believe so.</div><!--end:1713530430071--><><!--begin:1713530435195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530435_co>:&nbsp;</b></span>I can look up a specfic student to see if their training was paid</div><!--end:1713530435195--><><!--begin:1713530442833--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530442_cv>:&nbsp;</b></span>But if you can check that would be great!</div><!--end:1713530442833--><><!--begin:1713530480331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530480_co>:&nbsp;</b></span>All training is paid on the account you are attached to</div><!--end:1713530480331--><><!--begin:1713530502140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530501_co>:&nbsp;</b></span>We have sent certificates for Brent and yourself already via US Mail </div><!--end:1713530502140--><><!--begin:1713530525028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530524_co>:&nbsp;</b></span>Jaime just completed so we will send that certificate out soon</div><!--end:1713530525028--><><!--begin:1713530544579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530544_co>:&nbsp;</b></span>All certificates for your company are sent to: Suzanne Figueroa<br>EABM Inc.<br>2114 North Flamingo Road<br>U-173<br>Pembroke Pines FL 33028</div><!--end:1713530544579--><><!--begin:1713530578907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530578_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713530578907--><><!--begin:1713530963888--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530964_cv>:&nbsp;</b></span>That is all!</div><!--end:1713530963888--><><!--begin:1713530968403--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1713530968_cv>:&nbsp;</b></span>thank you</div><!--end:1713530968403--><><!--begin:1713530976493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530976_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713530976493--><><!--begin:1713530981573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713530981_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713530981573--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi. Is there a way to see the certificates of completion on the website after the students complete the course? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brianna Duggal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrianna Duggal: Hi. I&#39;m good and yo?\r\nBrianna Duggal: you*?\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released.\r\nTiffany: I am good thank you!\r\nBrianna Duggal: How do I know if there are any course fees for my company?\r\nTiffany: Was the training paid at the time the order was placed or was it invoiced?\r\nTiffany: I can check for you.\r\nBrianna Duggal: I believe so.\r\nTiffany: I can look up a specfic student to see if their training was paid\r\nBrianna Duggal: But if you can check that would be great!\r\nTiffany: All training is paid on the account you are attached to\r\nTiffany: We have sent certificates for Brent and yourself already via US Mail \r\nTiffany: Jaime just completed so we will send that certificate out soon\r\nTiffany: All certificates for your company are sent to: Suzanne FigueroaEABM Inc.2114 North Flamingo RoadU-173Pembroke Pines FL 33028\r\nTiffany: Is there anything else I can assist you with today?\r\nBrianna Duggal: That is all!\r\nBrianna Duggal: thank you\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338175350T3', 1713536835, 1713537030, 2, 19, 20, 15, 0, 0, 0, 0, 1051, 0, 0, 0, 0, 'Steve Tooley', 'steve.tooley@stantec.com', '159.21.3.10', '98cc43965b8a6bdd0e772a7919d2ef0e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'I was given a link to register for a DOT/HAZ class and told to select my training preference. But I can\'t find anything to select, the screen is blank. ', '<div class=\'ca\'><div class=\'info_box\'><i>I was given a link to register for a DOT/HAZ class and told to select my training preference. But I can\'t find anything to select, the screen is blank. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1713536815720--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713536879_co>:&nbsp;</b></span>Steve can I call you really quick?</div><!--end:1713536815720--><><!--begin:1713536890088--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Tooley<timestamp_1713536890_cv>:&nbsp;</b></span>Yes</div><!--end:1713536890088--><><!--begin:1713536869879--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713536934_co>:&nbsp;</b></span>I will call you in a minute</div><!--end:1713536869879--><><!--begin:1713536947346--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Tooley<timestamp_1713536947_cv>:&nbsp;</b></span>Ok. Thank you</div><!--end:1713536947346--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was given a link to register for a DOT/HAZ class and told to select my training preference. But I can\'t find anything to select, the screen is blank. \r\nTracy has joined the chat.\r\nTracy: Steve can I call you really quick?\r\nSteve Tooley: Yes\r\nTracy: I will call you in a minute\r\nSteve Tooley: Ok. Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3381763392K', 1713537812, 1713538415, 2, 23, 8, 4, 0, 0, 5, 1, 2505, 0, 0, 0, 0, 'david crigger', 'david_crigger@fws.gov', '158.68.216.231', 'f5027ae5619e1e076ac1a14cc52d3cd4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-US Fish & Wildlife Service-cus-', 'Salvatore Vicari was enrolled for next week. I\'m informed the 40 hour Indianapolis is cancelled. Is the Chicago session April 30 showing promise. Is it full? Will we have to pay additional fees for enrolling late?', '<div class=\'ca\'><div class=\'info_box\'><i>Salvatore Vicari was enrolled for next week. I\'m informed the 40 hour Indianapolis is cancelled. Is the Chicago session April 30 showing promise. Is it full? Will we have to pay additional fees for enrolling late?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713537815737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713537815_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>david crigger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713537815737--><><!--begin:1713537956782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713537956_co>:&nbsp;</b></span>The Chicago, IL class is still pending at thie time but it looking okay.  It is not full.  If you would like, I can get your student rescheduled at no fee and the funds paid will follow him into the new class no additional fees will be due.  </div><!--end:1713537956782--><><!--begin:1713538183569--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713538183_cv>:&nbsp;</b></span>Let me verify with him that it will be allright.</div><!--end:1713538183569--><><!--begin:1713538192774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713538192_co>:&nbsp;</b></span>Understood</div><!--end:1713538192774--><><!--begin:1713538217289--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713538217_cv>:&nbsp;</b></span>Thanks. I&#39;ll chat you up later?</div><!--end:1713538217289--><><!--begin:1713538260048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713538259_co>:&nbsp;</b></span>Sure :) or you can just email the cancellation email back when you are ready to reschedule and we will get that taken care of for you.</div><!--end:1713538260048--><><!--begin:1713538280897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713538280_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713538280897--><><!--begin:1713538404899--><div class=\'cv\'><span class=\'notranslate\'><b>david crigger<timestamp_1713538404_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128562;</span><span class=\'emoji_chat\'>&#128528;</span><span class=\'emoji_chat\'>&#128077;</span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1713538404899--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Salvatore Vicari was enrolled for next week. I\'m informed the 40 hour Indianapolis is cancelled. Is the Chicago session April 30 showing promise. Is it full? Will we have to pay additional fees for enrolling late?\r\nTiffany has joined the chat.\r\nTiffany: Hi, david crigger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The Chicago, IL class is still pending at thie time but it looking okay.  It is not full.  If you would like, I can get your student rescheduled at no fee and the funds paid will follow him into the new class no additional fees will be due.  \r\ndavid crigger: Let me verify with him that it will be allright.\r\nTiffany: Understood\r\ndavid crigger: Thanks. I&#39;ll chat you up later?\r\nTiffany: Sure :) or you can just email the cancellation email back when you are ready to reschedule and we will get that taken care of for you.\r\nTiffany: Is there anything else I can assist you with today?\r\ndavid crigger: &#128562;&#128528;&#128077;&#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338181159H2', 1713542658, 1713543278, 2, 23, 31, 10, 0, 0, 5, 0, 5134, 607, 0, 0, 0, 'Brandon Garrett', 'brandon.garrett@lgcgroup.com', '65.215.197.82', 'b4a11d7396441a764fee30082f690f47', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Biosearch Technologies-cus-', 'Hello, I am having problems signing in to my account to purchase a training that is needed for work. Can someone help?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am having problems signing in to my account to purchase a training that is needed for work. Can someone help?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713542661717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542661_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brandon Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713542661717--><><!--begin:1713542673689--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542674_cv>:&nbsp;</b></span>Hey Tiffany!</div><!--end:1713542673689--><><!--begin:1713542677989--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542678_cv>:&nbsp;</b></span>Happy Friday</div><!--end:1713542677989--><><!--begin:1713542686370--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542686_cv>:&nbsp;</b></span>I am doing well how are you doing?</div><!--end:1713542686370--><><!--begin:1713542728325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542728_co>:&nbsp;</b></span>Good thanks!</div><!--end:1713542728325--><><!--begin:1713542743438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542743_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to set your password</div><!--end:1713542743438--><><!--begin:1713542818559--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542818_cv>:&nbsp;</b></span>ahhh and that might be the problem. For some reason I am not getting the emails. Our firewall might be forwarding the emails somewhere else</div><!--end:1713542818559--><><!--begin:1713542830461--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542830_cv>:&nbsp;</b></span>is there a way to use another email to reset the password?</div><!--end:1713542830461--><><!--begin:1713542844774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542844_co>:&nbsp;</b></span>I can set the password for you on my end</div><!--end:1713542844774--><><!--begin:1713542861984--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542863_cv>:&nbsp;</b></span>That would be awesome if you could do that</div><!--end:1713542861984--><><!--begin:1713542923644--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542924_cv>:&nbsp;</b></span>Would you also be able to let me know what the Company ID is for me to sign in? I noticed when I was trying to pay for the class that the page asked for Username, password and then another type of username?</div><!--end:1713542923644--><><!--begin:1713542954154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542954_co>:&nbsp;</b></span>Your username/email is <a href=\'mailto:brandon.garrett@lgcgroup.com\' target=\'_blank\' rel=\'noopener noreferrer\'>brandon.garrett@lgcgroup.com</a> and new password is safety123</div><!--end:1713542954154--><><!--begin:1713542969210--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713542969_cv>:&nbsp;</b></span>Awesome thank you</div><!--end:1713542969210--><><!--begin:1713542983791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542983_co>:&nbsp;</b></span>Please let me know if that works</div><!--end:1713542983791--><><!--begin:1713542996560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713542996_co>:&nbsp;</b></span>This info is for our main website at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1713542996560--><><!--begin:1713543049830--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713543050_cv>:&nbsp;</b></span>Yep I am in thank you so much Tiffany</div><!--end:1713543049830--><><!--begin:1713543060435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713543060_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1713543060435--><><!--begin:1713543073418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713543073_co>:&nbsp;</b></span>Is there anything else I can do for you today?</div><!--end:1713543073418--><><!--begin:1713543102763--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1713543103_cv>:&nbsp;</b></span>Other than sending me some extra money.... I do not think so haha thank you so much Tiffany</div><!--end:1713543102763--><><!--begin:1713543164816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713543164_co>:&nbsp;</b></span>:) If only.  You are welcome! If you think of anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713543164816--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am having problems signing in to my account to purchase a training that is needed for work. Can someone help?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brandon Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrandon Garrett: Hey Tiffany!\r\nBrandon Garrett: Happy Friday\r\nBrandon Garrett: I am doing well how are you doing?\r\nTiffany: Good thanks!\r\nTiffany: I just sent you an email from our NetSuite system to set your password\r\nBrandon Garrett: ahhh and that might be the problem. For some reason I am not getting the emails. Our firewall might be forwarding the emails somewhere else\r\nBrandon Garrett: is there a way to use another email to reset the password?\r\nTiffany: I can set the password for you on my end\r\nBrandon Garrett: That would be awesome if you could do that\r\nBrandon Garrett: Would you also be able to let me know what the Company ID is for me to sign in? I noticed when I was trying to pay for the class that the page asked for Username, password and then another type of username?\r\nTiffany: Your username/email is mailto:brandon.garrett@lgcgroup.com and new password is safety123\r\nBrandon Garrett: Awesome thank you\r\nTiffany: Please let me know if that works\r\nTiffany: This info is for our main website at http://www.csregs.com\r\nBrandon Garrett: Yep I am in thank you so much Tiffany\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can do for you today?\r\nBrandon Garrett: Other than sending me some extra money.... I do not think so haha thank you so much Tiffany\r\nTiffany: :) If only.  You are welcome! If you think of anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338184640G4', 1713546121, 1713546800, 2, 19, 16, 12, 0, 0, 0, 0, 2576, 0, 0, 0, 0, 'Piyush Bansal', 'piyush.bansal@jacobs.com', '38.142.216.35', 'f7e32ffcb49aee47147137e0a392827e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Jacobs Engineering-cus-', 'Hi, \r\n\r\nI am looking for in-person OSHA 40 hr HAZWOPER training course and found that you are providing it on May 21st 2024 in Northern Virginia. \r\n\r\nCan you please confirm the address at which this class will be taken? \r\n\r\nThanks, \r\nPiyush', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, \r\n\r\nI am looking for in-person OSHA 40 hr HAZWOPER training course and found that you are providing it on May 21st 2024 in Northern Virginia. \r\n\r\nCan you please confirm the address at which this class will be taken? \r\n\r\nThanks, \r\nPiyush</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1713546162444--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713546226_co>:&nbsp;</b></span>Piyush I can verify the address that it is currently scheduled for, but it coukld change between now & then.</div><!--end:1713546162444--><><!--begin:1713546273300--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546273_cv>:&nbsp;</b></span>I see</div><!--end:1713546273300--><><!--begin:1713546311896--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546311_cv>:&nbsp;</b></span>Where is it scheduled for now ?</div><!--end:1713546311896--><><!--begin:1713546375420--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713546439_co>:&nbsp;</b></span>At this time the address is 6560 Loisdale Ct, Springfield, VA 22150</div><!--end:1713546375420--><><!--begin:1713546567726--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546567_cv>:&nbsp;</b></span>Thanks</div><!--end:1713546567726--><><!--begin:1713546537025--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713546601_co>:&nbsp;</b></span>My pleasure!  Is there anything else I can do for you?</div><!--end:1713546537025--><><!--begin:1713546605859--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546605_cv>:&nbsp;</b></span>Even if it does get changed, it will end up in Northern Virginia area, right?</div><!--end:1713546605859--><><!--begin:1713546557145--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713546621_co>:&nbsp;</b></span>Correct</div><!--end:1713546557145--><><!--begin:1713546728917--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546728_cv>:&nbsp;</b></span>Okay, thanks</div><!--end:1713546728917--><><!--begin:1713546739453--><div class=\'cv\'><span class=\'notranslate\'><b>Piyush Bansal<timestamp_1713546739_cv>:&nbsp;</b></span>That&#39;s all I wanted to know. </div><!--end:1713546739453--><><!--begin:1713546697177--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1713546761_co>:&nbsp;</b></span>Have a wonderful day!!!</div><!--end:1713546697177--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, \r\n\r\nI am looking for in-person OSHA 40 hr HAZWOPER training course and found that you are providing it on May 21st 2024 in Northern Virginia. \r\n\r\nCan you please confirm the address at which this class will be taken? \r\n\r\nThanks, \r\nPiyush\r\nTracy has joined the chat.\r\nTracy: Piyush I can verify the address that it is currently scheduled for, but it coukld change between now & then.\r\nPiyush Bansal: I see\r\nPiyush Bansal: Where is it scheduled for now ?\r\nTracy: At this time the address is 6560 Loisdale Ct, Springfield, VA 22150\r\nPiyush Bansal: Thanks\r\nTracy: My pleasure!  Is there anything else I can do for you?\r\nPiyush Bansal: Even if it does get changed, it will end up in Northern Virginia area, right?\r\nTracy: Correct\r\nPiyush Bansal: Okay, thanks\r\nPiyush Bansal: That&#39;s all I wanted to know. \r\nTracy: Have a wonderful day!!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
