
Tiffany has joined the chat.
Tiffany:&nbsp;Good afternoon!
Tiffany:&nbsp;How can I help you today?
Visitor:&nbsp;Hello.
Visitor:&nbsp;I&#39;m trying to locate a student&#39;s training certificate.
Visitor:&nbsp;I didn&#39;t receive it over email.
Tiffany:&nbsp;We normally send all certificate via US Mail once a students complete the online training courses.  
Tiffany:&nbsp;May I have the students name to look him or her up please?
Visitor:&nbsp;OK, my registration said it would be electronic.  
Visitor:&nbsp;His name is Ahmad Philips
Visitor:&nbsp;He completed a 40 Hour HAZWOPER.  I believe the confirmation number is 9497
Tiffany:&nbsp;We did send his certificate out via US Mail on 12/16/2020 to the company information as follows: US Ecology 17440 College Parkway Ste 300 Livonia MI 48152 Attention Ginger	Eichler
Tiffany:&nbsp;Is there anything else I can assist you with?
Visitor:&nbsp;Is it possible to get an electronic copy?  Our office is closed due to the pandemic.
Tiffany:&nbsp;To reissue a copy of a certificate whether via PDF or US Mail there is a $10 fee.  
Visitor:&nbsp;That is ridiculous
Tiffany:&nbsp;I can speak with management and see if we can waive the fee for me to PDF you a copy of the certificate.  Can I please have your name and email address?
Visitor:&nbsp;Thanks, I appreciate that.  Kelly McInnis, mailto:Kelly.mcinnis@usecology.com
Tiffany:&nbsp;Kelly is Ginger Eichler still with US Ecology I see you both have the same title in our system.  I have her as the main point of contact and you as an alternate.  Just want to confirm our records are correct.
Visitor:&nbsp;She is with US Ecology but we are with different divisions of the company.  She&#39;s not a contact for my accounts.
Visitor:&nbsp;Also, we have different titles.
Visitor:&nbsp;Is there a way to set the online courses for electronic certificates?  In addition to office closures, my folks are in the field across the US.  
Tiffany:&nbsp;I understand.  I can update the titles in our system if you would like I have you both listed as EHS Managers
Visitor:&nbsp;Don&#39;t worry about the titles, it&#39;s not a big deal. 
Tiffany:&nbsp;I was able to get the $10 reissue fee waived for Ahmad&#39;s certificate. I will email you an PDF Copy shortly.  
Tiffany:&nbsp;We send all certificates out via US Mail at this time.  Sometimes with companies that purchase multiple courses (at one time) or sign a training agreement with Compliance Solutions, management works with clients to accommodate their training needs.  I could have my Sales Manager reach out to you and see if there is anything we can do for you.  
Tiffany:&nbsp;Are you still there?
Tiffany:&nbsp;Have a wonderful rest of your day and let us know if we can assist you with anything else. Good bye.
Chat closed by the operator. Chat has ended.

