<div class='ca'><div class='info_box'><i>I am in the "Excavations" section of the HAZWOPER 40 training. In this section, there is a "Soil Types Knowledge Check". When I start this knowledge check, there is a blank screen with a "submit" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723226384705--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226384_co>:&nbsp;</b></span>Hi, <span class='notranslate'>James Cochran</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723226384705--><><!--begin:1723226403245--><div class='cv'><span class='notranslate'><b>James Cochran<timestamp_1723226404_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1723226403245--><><!--begin:1723226410115--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226410_co>:&nbsp;</b></span>Good thanks</div><!--end:1723226410115--><><!--begin:1723226425209--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226425_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723226425209--><><!--begin:1723226480459--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226480_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723226480459--><><!--begin:1723226563635--><div class='cv'><span class='notranslate'><b>James Cochran<timestamp_1723226564_cv>:&nbsp;</b></span>Okay, that sounds good. I may switch over to Google Chrome moving forward. Thank you!</div><!--end:1723226563635--><><!--begin:1723226585539--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226585_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723226585539--><><!--begin:1723226594186--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226594_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723226594186--><><!--begin:1723226618592--><div class='cv'><span class='notranslate'><b>James Cochran<timestamp_1723226620_cv>:&nbsp;</b></span>I don&#39;t think so, thank you for your help!</div><!--end:1723226618592--><><!--begin:1723226634928--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226634_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1723226634928--><><!--begin:1723226641395--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723226641_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723226641395--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>