I am having trouble logging into the account
Tiffany has joined the chat.
Emmy: Hi Tiffany - I am unable to log into my account
Emmy: I hold the account for WRECO and assign licenses normally 
Tiffany: One moment please while I look you up.  
Emmy: I wanted to check to see if one of our staff completed their hazwoper refresher for 2020
Tiffany: Alrighty.  I can do that for you at this time as well if you provide me with the students name.  
Emmy: Cuyler Stapelmann
Emmy: I would like to also be able to access the account as some point in case I need to assign licenses again
Tiffany: What is the error you are getting when trying to log in?
Emmy: when I tried to login - it says incorrect pw or username
Emmy: when I tried to reset the pw it says: 
Emmy: Sorry, looks like something went wrong. Please correct the following and submit again:No account found with that email.
Tiffany:  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. 
Emmy: I see...
Emmy: I can invite him again
Emmy: once I have access to the account
Tiffany: I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  
Tiffany: Yes you can!
Tiffany: Let me look into this one moment please
Emmy: thanks
Tiffany: Are you using the following email: mailto:emmy_tsang@wreco.com
Emmy: yes
Emmy: https://cs-chatsupport.com/support/view.php?file=VCu2tW.png 
Tiffany: It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  
Emmy: it still doesn't work when I try another browser
Emmy: I tried resetting the pw with my email and it says my account doesnt exist
Tiffany: Which browser(s) are you using? Did you try to clear your cache and cookies?
Emmy: i tried chrome and internet explorer
Emmy: i am not sure how to clear 
Tiffany: Internet Explorer will always have issue but all other browsers should work.  
Tiffany: I can walk you through clearing your cookies and cache with Chrome. 
Tiffany: In the upper right hand corner of the screen there are 3 horizontal dots 
Emmy: will this remove all my passwords
Emmy: saved for other sites?
Emmy: I would prefer if we didn't
Tiffany: If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  
Emmy: ok
Tiffany: I will double check to ensure it wont before we do it.  Give me one moment please
Tiffany: Okay.  Are you on Google Chrome?
Emmy: yes
Tiffany: In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.
Emmy: yes i am there
Tiffany: Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data
Tiffany: After you open this section it says Basic or advanced you want to be under the advance option 
Tiffany: At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  
Emmy: ok I am there
Emmy: ok thanks for your help!
Chat closed by the visitor. Chat has ended.
