<div class='ca'><div class='info_box'><i>Won't allow me to start second module when it says I completed the first. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638296601582--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296601_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Kerry Treacy</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638296601582--><><!--begin:1638296631929--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296632_cv>:&nbsp;</b></span>I&#39;m fine. Why does it say I completed Lesson 1 but will not allow me to start Lesson 2?</div><!--end:1638296631929--><><!--begin:1638296660563--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296660_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638296660563--><><!--begin:1638296718168--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296718_cv>:&nbsp;</b></span>so I just need to reread it for a few minute to reach the limit?</div><!--end:1638296718168--><><!--begin:1638296765578--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296765_cv>:&nbsp;</b></span>is there a way to see how much time is left?</div><!--end:1638296765578--><><!--begin:1638296781870--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296781_co>:&nbsp;</b></span>Yes you need to spend at least 6 minutes and 8 seconds more in the previous module(s)</div><!--end:1638296781870--><><!--begin:1638296790300--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296790_co>:&nbsp;</b></span>If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1638296790300--><><!--begin:1638296798513--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296798_co>:&nbsp;</b></span>With the time needed </div><!--end:1638296798513--><><!--begin:1638296798770--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296798_cv>:&nbsp;</b></span>thank you </div><!--end:1638296798770--><><!--begin:1638296812565--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296812_cv>:&nbsp;</b></span>I didn&#39;t want to leave the module to check the question mark </div><!--end:1638296812565--><><!--begin:1638296865592--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296865_co>:&nbsp;</b></span>While in the module it does not have a time tracker to view unfortunately </div><!--end:1638296865592--><><!--begin:1638296902148--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296902_cv>:&nbsp;</b></span>I&#39;m curious where the 55 minute time frame comes from? Is it an average of how long it takes people to review? I feel like each module I have to wait around for 10 minutes when I already pass the quizzes </div><!--end:1638296902148--><><!--begin:1638296953938--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296953_co>:&nbsp;</b></span>Yes it is the average the developers set in place</div><!--end:1638296953938--><><!--begin:1638296972871--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638296972_cv>:&nbsp;</b></span>Got it. Well thank you. </div><!--end:1638296972871--><><!--begin:1638296999805--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638296999_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638296999805--><><!--begin:1638297013327--><div class='cv'><span class='notranslate'><b>Kerry Treacy<timestamp_1638297013_cv>:&nbsp;</b></span>Nope that was it, thanks!</div><!--end:1638297013327--><><!--begin:1638297050991--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1638297050_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638297050991--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>