What browser? Any suggestions? 
Tiffany has joined the chat.
Tiffany: Hi, Alex Cook!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Alex Cook: Hi Tiffany - I am fine and yourself?
Tiffany: Good thanks
Alex Cook: I am looking for some general info
Tiffany: With our online training the best browser to use is Google Chrome 
Alex Cook: I am IT at this company - one of my users seems to be having an issue - I was just trying to get some information from you guys as to what is recommended.
Tiffany: But Edge, Safrai, and Firefox should work as well
Tiffany: Which student is having issues so I can look him/her up please
Alex Cook: OK - her issue was that it was sort of crashing throughout the training
Alex Cook: said she didn&#39;t complete certain parts - but eventually let her through
Alex Cook: I guess i can have her try chrome going forward and see if the issues remains
Alex Cook: her name is Brit Elm - mailto:belm@netechnical.com
Tiffany: I am having my Teir support level 3 look into the issues she is experiencing as we did speak before
Alex Cook: it was showing she didn&#39;t complete the things on the left - but she did - but she was halfway through - and her like audit trail showed she had like an hour and a half into the lesson? i dont know it&#39;s hard for me to explain
Alex Cook: i had her log into a differnet browser, adn that said she hadn&#39;t started it :)
Alex Cook: ok - awesome! 
Alex Cook: i think she WAS able to complete that course - but as long as you guys are aware of it - i just wanted to see what i could do on my end to help
Tiffany: If I do hear back from Teir support 3 Me or someone from tht team will reach out to her as well.  
Alex Cook: i looked on the microsoft content filtering and didn&#39;t see any blocking as far as that goes and i also did create a ticket w/ our ISP to see if their firewall was blocking anything
Alex Cook: do you happen to know if any of the content is hosted in any foreign countries?
Tiffany: No it should not be
Alex Cook: i&#39;ve seen that w/ our ISP in the past where if something was in russia/china - traffic is blocked, but i dont think it would have even started to begin with
Tiffany: I understand.  That should not be the case with our training
Alex Cook: if you need me for anything as far as troubleshooting - or need me to try anything (aside from having her/anybody else using chrome in the future) - or if you need your tier 3 people to reach out - mailto:acook@netechnical.com is my email
Alex Cook: appreciate it^
Tiffany: Thank you I wil pass your information on and we will be in touch if needed.
Alex Cook: ok sounds good - have a great rest of the day! 
Tiffany: You as well!
Tiffany: If you want to follow up or if you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Alex Cook: ok thanks!
Chat closed by the visitor. Chat has ended.

