<div class='ca'><div class='info_box'><i>I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721654806824--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721654806_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Rafe Thomas</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721654806824--><><!--begin:1721654833630--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721654833_cv>:&nbsp;</b></span>is this a question for you or another department </div><!--end:1721654833630--><><!--begin:1721654853162--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721654853_cv>:&nbsp;</b></span>i could not find where to ask </div><!--end:1721654853162--><><!--begin:1721654853676--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721654853_co>:&nbsp;</b></span>I can assist</div><!--end:1721654853676--><><!--begin:1721654865964--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721654865_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1721654865964--><><!--begin:1721654912538--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721654912_cv>:&nbsp;</b></span>my computer shut off mid module quiz so i believ it is stuck on the lock function </div><!--end:1721654912538--><><!--begin:1721654932235--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721654932_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1721654932235--><><!--begin:1721654992782--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721654992_cv>:&nbsp;</b></span>no maam thank you very much </div><!--end:1721654992782--><><!--begin:1721655003095--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721655003_cv>:&nbsp;</b></span>when should i expect to go back to my learning </div><!--end:1721655003095--><><!--begin:1721655029105--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721655028_co>:&nbsp;</b></span>You are welcome</div><!--end:1721655029105--><><!--begin:1721655051534--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1721655051_co>:&nbsp;</b></span>You can log out and back in and you should be able to proceed</div><!--end:1721655051534--><><!--begin:1721655062114--><div class='cv'><span class='notranslate'><b>Rafe Thomas<timestamp_1721655062_cv>:&nbsp;</b></span>okay ill give it a shot </div><!--end:1721655062114--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>