My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there's nothing shown to select thus I can't progress on. Thanks
Tiffany has joined the chat.
Tiffany: Hi, Shane Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Shane Nelson: Fine thanks
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Tiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Shane Nelson: No question on those. 
Tiffany: You can refresh your page and you should be able to continue through the course
Tiffany: Can I help with anything else today?
Shane Nelson: Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.
Tiffany: That is correct.  I cannot clear the error any other way.  
Shane Nelson: I see, thank you. 
Tiffany: You are welcome!
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Shane Nelson: You as well
Tiffany: &#128578;
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