<div class='ca'><div class='info_box'><i>The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720797817174--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1720797817_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Ciana Winston</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720797817174--><><!--begin:1720797834260--><div class='cv'><span class='notranslate'><b>Ciana Winston<timestamp_1720797834_cv>:&nbsp;</b></span>Hello, doing good thank you.</div><!--end:1720797834260--><><!--begin:1720797891039--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1720797890_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1720797891039--><><!--begin:1720797930866--><div class='cv'><span class='notranslate'><b>Ciana Winston<timestamp_1720797930_cv>:&nbsp;</b></span>No, I already passed the required time and was able to answer the first few assessment questions before it froze.</div><!--end:1720797930866--><><!--begin:1720798000394--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1720798000_co>:&nbsp;</b></span>I see your account has timed out due to inactivity 4 times yesterday and today you closed your browser without logging out properly causing a terminated by log in error.  </div><!--end:1720798000394--><><!--begin:1720798008396--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1720798008_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1720798008396--><><!--begin:1720798074542--><div class='cv'><span class='notranslate'><b>Ciana Winston<timestamp_1720798074_cv>:&nbsp;</b></span>Nope, thank you!</div><!--end:1720798074542--><><!--begin:1720798093995--><div class='cv'><span class='notranslate'><b>Ciana Winston<timestamp_1720798094_cv>:&nbsp;</b></span>How should I proceed though?</div><!--end:1720798093995--><><!--begin:1720798161507--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1720798161_co>:&nbsp;</b></span>You can log out and back in and the next module will be available to start</div><!--end:1720798161507--><><!--begin:1720798176639--><div class='cv'><span class='notranslate'><b>Ciana Winston<timestamp_1720798176_cv>:&nbsp;</b></span>Great, I appreciate it. </div><!--end:1720798176639--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>