<div class='ca'><div class='info_box'><i>I can't get Lesson 01 to start after I did the online course support and course overview shows as complete.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705082722056--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705082721_co>:&nbsp;</b></span>Hi, <span class='notranslate'>garett ferguson</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705082722056--><><!--begin:1705082763803--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705082763_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1705082763803--><><!--begin:1705082814147--><div class='cv'><span class='notranslate'><b>garett ferguson<timestamp_1705082814_cv>:&nbsp;</b></span>ok I understand. thank you</div><!--end:1705082814147--><><!--begin:1705082832525--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705082832_co>:&nbsp;</b></span>You are welcome</div><!--end:1705082832525--><><!--begin:1705082842566--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705082842_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705082842566--><><!--begin:1705082977158--><div class='cv'><span class='notranslate'><b>garett ferguson<timestamp_1705082977_cv>:&nbsp;</b></span>I think that is it.  First time doing this course under this format.</div><!--end:1705082977158--><><!--begin:1705083007946--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705083007_co>:&nbsp;</b></span>I understand</div><!--end:1705083007946--><><!--begin:1705083018026--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705083017_co>:&nbsp;</b></span>If you need anything else just let us know.</div><!--end:1705083018026--><><!--begin:1705083023592--><div class='cv'><span class='notranslate'><b>garett ferguson<timestamp_1705083023_cv>:&nbsp;</b></span>thank you</div><!--end:1705083023592--><><!--begin:1705083028771--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1705083028_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705083028771--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>