<div class='ca'><div class='info_box'><i>Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714658733557--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714658733_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Sophia</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714658733557--><><!--begin:1714658757044--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714658757_cv>:&nbsp;</b></span>I great thanks!</div><!--end:1714658757044--><><!--begin:1714658777741--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714658777_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714658777741--><><!--begin:1714658860291--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714658860_cv>:&nbsp;</b></span>How do I unlock a module quiz if my browser did close during the exam?</div><!--end:1714658860291--><><!--begin:1714658881006--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714658881_cv>:&nbsp;</b></span>That might be what happened and I cannot move forward regardless of what I tried</div><!--end:1714658881006--><><!--begin:1714658903294--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714658903_co>:&nbsp;</b></span>We have to do it on our end in the office.  I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714658903294--><><!--begin:1714658972891--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714658973_cv>:&nbsp;</b></span>So you will be sending this to my email and it will allow me to continue?</div><!--end:1714658972891--><><!--begin:1714659006154--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714659005_co>:&nbsp;</b></span>All you need to do is log out and back in and you will be able to proceed to the lesson assessment</div><!--end:1714659006154--><><!--begin:1714659019857--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714659019_cv>:&nbsp;</b></span>Oh ok! Thank you </div><!--end:1714659019857--><><!--begin:1714659050873--><div class='cv'><span class='notranslate'><b>Sophia<timestamp_1714659050_cv>:&nbsp;</b></span>That is very helpful, that should be all I need thank you very much</div><!--end:1714659050873--><><!--begin:1714659061729--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714659061_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714659061729--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>