I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven't been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?
Tiffany has joined the chat.
Tiffany: Hi, Ava Ricciardi!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Ava Ricciardi: I&#39;m well Tiffany how are you?
Ava Ricciardi: I am having similar issues as yesterday
Ava Ricciardi: &#128577;
Tiffany: I am pulling you up now
Tiffany: Are you stuck in Respiratory Protection module?
Ava Ricciardi: i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question 
Tiffany: I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing
Ava Ricciardi: When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after
Tiffany: When the module is stuck are you able to use the exit module link?
Ava Ricciardi: Mo 
Ava Ricciardi: No
Tiffany: You can email me directly or call me when you experience the issues.  mailto:tiffany@csregs.com and tel:8007112706 ext 313
Tiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.
Ava Ricciardi: Okay thank you
Tiffany: Is there anything else I can assist you with at this time?
Ava Ricciardi: well actually yes 
Ava Ricciardi: my page is now unresponsive
Ava Ricciardi: just kidding it got fixed this time
Tiffany: okay good
Ava Ricciardi: Thank you for your help again. Have a great rest of your day!
Chat closed by the visitor. Chat has ended.

