<div class='ca'><div class='info_box'><i>The module froze it won't let me move forward in the module. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650041424753--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1650041424_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Gerardo Hernandez</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650041424753--><><!--begin:1650041445979--><div class='cv'><span class='notranslate'><b>Gerardo Hernandez<timestamp_1650041446_cv>:&nbsp;</b></span>Pretty good and yourself </div><!--end:1650041445979--><><!--begin:1650041468005--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1650041467_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650041468005--><><!--begin:1650041584082--><div class='cv'><span class='notranslate'><b>Gerardo Hernandez<timestamp_1650041584_cv>:&nbsp;</b></span>I&#39;m stuck in one of the modules it seems like it froze because after I was done answering the pre-assessment check it didn&#39;t let me advance in the course. </div><!--end:1650041584082--><><!--begin:1650041618289--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1650041618_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1650041618289--><><!--begin:1650041662965--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1650041663_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1650041662965--><><!--begin:1650041680750--><div class='cv'><span class='notranslate'><b>Gerardo Hernandez<timestamp_1650041680_cv>:&nbsp;</b></span>Thank you, Tiffany!</div><!--end:1650041680750--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>