<div class='ca'><div class='info_box'><i>The course won't let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718376795896--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718376795_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Katrina</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718376795896--><><!--begin:1718376807198--><div class='cv'><span class='notranslate'><b>Katrina<timestamp_1718376806_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1718376807198--><><!--begin:1718376839186--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718376839_co>:&nbsp;</b></span>I am good thank you</div><!--end:1718376839186--><><!--begin:1718376854997--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718376854_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1718376854997--><><!--begin:1718376865735--><div class='cv'><span class='notranslate'><b>Katrina<timestamp_1718376865_cv>:&nbsp;</b></span>Ok! Take your time</div><!--end:1718376865735--><><!--begin:1718376926076--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718376925_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718376926076--><><!--begin:1718377088746--><div class='cv'><span class='notranslate'><b>Katrina<timestamp_1718377088_cv>:&nbsp;</b></span>I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!</div><!--end:1718377088746--><><!--begin:1718377181392--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718377181_co>:&nbsp;</b></span>Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718377181392--><><!--begin:1718377235443--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718377235_co>:&nbsp;</b></span>You can now proceed forward.</div><!--end:1718377235443--><><!--begin:1718377254368--><div class='cv'><span class='notranslate'><b>Katrina<timestamp_1718377254_cv>:&nbsp;</b></span>Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget</div><!--end:1718377254368--><><!--begin:1718377260816--><div class='cv'><span class='notranslate'><b>Katrina<timestamp_1718377260_cv>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1718377260816--><><!--begin:1718377266059--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718377265_co>:&nbsp;</b></span>You as well!!</div><!--end:1718377266059--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>