Unable to complete a purchase - getting a generic sort of Payment information incomplete error at Place Order
Tiffany has joined the chat.
Tiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Matt: I&#39;m fine thanks, hopefully you are too.
Tiffany: Yes thank you
Matt: I&#39;m having trouble completing an order. It says Payment Information is incomplete. I&#39;m trying to use PayPal and I&#39;ve filled out all of the fields on the billing address too.
Tiffany: One moment please while I look you up
Tiffany: Can you send me a screen shot?  The paypal option may be down and I would have to have my website team look into the error.
Tiffany: mailto:tiffany@csregs.com is my email
Matt: sure one sec
Matt: sent
Tiffany: Received thank you
Tiffany: I will need to bring this error to my team to look into why paypal is not working as an option.  
Tiffany: If you are able to use a credit card there should not be an error when submitted
Matt: all right, i&#39;ll try that. thanks
Tiffany: Thank you and I apologize for the error.  
Matt: It&#39;s okay, it happens.
Matt: The credit card check out says That record does not exist.
Tiffany: Please verify all information is correct
Tiffany: When is the cards expiration date
Matt: I have verified all of the information as correct. the date is plenty in the future (1/26)
Tiffany: That is strange
Matt: Ok. Strange progress. I managed to complete the purchase in the Chrome browser, but was unable to in the Microsoft Edge browser.
Tiffany: Thank you for that information!!
Matt: It is the &#39;latest&#39; Edge browser, which supposedly works just like Chrome but - apparently not.
Tiffany: I will bring this info as well to my team.  We just swicthe dout websites in February and are still woring out the kinks on somethings.
Tiffany: So I will have them lok to see if there is anything on our side causing the error or if it is Edge.  
Matt: Thanks. I&#39;m all set for now, the purchase is available in the csregsonline interface. Can I offer any other information for diagnosing?
Tiffany: I do not believe so at this time.  Unless you feel anything else was a bit off in the process
Matt: No, this was the only issue. Thanks for your time and help.
Tiffany: Thank you for all the info you have provided hopefully we can get things running smoother. 
Matt: Oh I don&#39;t doubt it. Take care
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