Need to obtain a 40 hour certificate for one of my employees for record keeping. 
Tiffany has joined the chat.
Tiffany:&nbsp;Hi, Andrew Ramirez!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;.All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?
Tiffany:&nbsp;I would need the order number or student name to look into this particular certificate.  
Andrew Ramirez:&nbsp;OK I do not know who the EH&S contact that is listed with our account.  Can you tell me who that might be for Cleanharbors Environmental? 
Tiffany:&nbsp;We have several accounts for Clean Harbors.  Could I get the address of the location you are with? As well as the students name please?  
Andrew Ramirez:&nbsp;Location is 2500 West Lokern Road Buttonwillow Ca 93206,  Name of student is Flabio De La Rosa 
Tiffany:&nbsp;We have Eric Almberg as the main point of contact on that account.
Tiffany:&nbsp;But I do not see any recent orders under that account.  Please give me one moment to look the student up.
Andrew Ramirez:&nbsp;OK so he would need to be the one requesting the 40 hour cert? or if I order one it will be sent to him 
Andrew Ramirez:&nbsp;It was not recent it was from 2018
Tiffany:&nbsp;What is your title with the company? 
Andrew Ramirez:&nbsp;Facility Operations Manager
Tiffany:&nbsp;You can request the certificate and pay a $10 reissue fee since you are also a point of contact for Clean Harbors. 
Andrew Ramirez:&nbsp;OK I tried to on your website but nothing comes up when I click reorder I am a sponsor tab.
Tiffany:&nbsp;I do not see a completed date in my system for Flabio and since his course was in 2018 I will need to ask to have records pulled since we have a new system since then.  
Andrew Ramirez:&nbsp;OK can I get that certificate emailed over to me when you find it.   And someone can call me for payment ? 
Tiffany:&nbsp;I can send you an email with the information I found out.  I will also check on the web page that you are having trouble with and let you now once the error has been resolved.  
Tiffany:&nbsp;Once i verify the student has completed the course I can send you a payment request so all you will need to do is click a link and submit the payment and then we can email you the certificate.  
Andrew Ramirez:&nbsp;OK that works 
Andrew Ramirez:&nbsp;my email is mailto:Ramirez.Andrew@cleanharbors.com
Tiffany:&nbsp;Got it! Thanks.  
Tiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
Andrew Ramirez:&nbsp;Thank you for your help 
Tiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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