<div class='ca'><div class='info_box'><i>Why is my training status still Pending Approval?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710175655511--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175655_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Ken Clark</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710175655511--><><!--begin:1710175697924--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175697_co>:&nbsp;</b></span>One moment while I look at your order</div><!--end:1710175697924--><><!--begin:1710175716472--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710175720_cv>:&nbsp;</b></span>I am doing well, thank you Tiffany.  I chatted with you last week about my new registration and the fact that I can&#39;t access the modules because my status is pending approval. That is still the case.</div><!--end:1710175716472--><><!--begin:1710175802933--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175802_co>:&nbsp;</b></span>Aww yes I remember I have have been working on your order and my team had an issue importing it into our online system.  </div><!--end:1710175802933--><><!--begin:1710175841768--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175841_co>:&nbsp;</b></span>I have corrected the error and ask my team to resumbit the order</div><!--end:1710175841768--><><!--begin:1710175869905--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175869_co>:&nbsp;</b></span>So it should be imported today sometime</div><!--end:1710175869905--><><!--begin:1710175902835--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710175907_cv>:&nbsp;</b></span>Thank you.  Last week when we chatted, I attempted to send the chat record to my work email.  That didn&#39;t work either.  Is there a reason for that ?  Is my email possibly entered incorrectly?</div><!--end:1710175902835--><><!--begin:1710175911670--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710175916_cv>:&nbsp;</b></span><a href='mailto:kclark@vanirtg.com' target='_blank' rel='noopener noreferrer'>kclark@vanirtg.com</a></div><!--end:1710175911670--><><!--begin:1710175976759--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710175976_co>:&nbsp;</b></span>That is what I show for this chat </div><!--end:1710175976759--><><!--begin:1710176034737--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176034_co>:&nbsp;</b></span>I can send you both transcripts if needed to your email.  But they should be send automatically so maybe your work email is blocking the sites email from coming through.  </div><!--end:1710176034737--><><!--begin:1710176074294--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710176078_cv>:&nbsp;</b></span>Okay, that is the correct email then.  I checked the &quot;junk&quot; folder and it isn&#39;t there.</div><!--end:1710176074294--><><!--begin:1710176107480--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176107_co>:&nbsp;</b></span>Okay I will email you both transcrpits once we conclude of chat today.  </div><!--end:1710176107480--><><!--begin:1710176128168--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176128_co>:&nbsp;</b></span>Once the order issue has been resolved I can email or call you so you know right away.</div><!--end:1710176128168--><><!--begin:1710176134822--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710176139_cv>:&nbsp;</b></span>I just tried sending it to my personal email and it did work.  <a href='mailto:fan4de3@comcast.net' target='_blank' rel='noopener noreferrer'>fan4de3@comcast.net</a></div><!--end:1710176134822--><><!--begin:1710176162384--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176162_co>:&nbsp;</b></span>Okay great news! So it must be a firewall situation.  </div><!--end:1710176162384--><><!--begin:1710176199750--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710176204_cv>:&nbsp;</b></span>The phone listed on my registration is the business office.  My work phone is <a href='tel:3604725338' target='_blank' rel='noopener noreferrer'>360-472-5338</a></div><!--end:1710176199750--><><!--begin:1710176227440--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176227_co>:&nbsp;</b></span>Do you want me to send you our previous chat transcript to your personal email address as well?  Thank you for the information</div><!--end:1710176227440--><><!--begin:1710176247110--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710176251_cv>:&nbsp;</b></span>If you could, that would be great.Thank you Tiffany for you assistance and I hope that you have a great day.</div><!--end:1710176247110--><><!--begin:1710176298401--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176298_co>:&nbsp;</b></span>Of course! You are most welcome and I apologize again for the error.  We have recently changed systems so we are still working out some bugs.  </div><!--end:1710176298401--><><!--begin:1710176318932--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176318_co>:&nbsp;</b></span>I hope you have a great rest of your day as well!!</div><!--end:1710176318932--><><!--begin:1710176316325--><div class='cv'><span class='notranslate'><b>Ken Clark<timestamp_1710176320_cv>:&nbsp;</b></span>Understood.  Thank you.</div><!--end:1710176316325--><><!--begin:1710176361907--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1710176361_co>:&nbsp;</b></span>You are welcome! I will reach out once I hear back from my team.  Talk to you soon!</div><!--end:1710176361907--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>