Hello, i'm trying to order the $10 PDF certificate online, but am not able to sign into my account. I've tried the 'reset password' option but not getting an email to do so and am now locked out of my account. 

Tiffany has joined the chat.
Tiffany: Hi, Alex Ward!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Alex Ward: Hi Tiffany, I think I was emailing with you earlier. For some reason i&#39;m not able to sign into my account or reset my password. I&#39;m just trying to buy the PDF certificate.
Tiffany: Yes we were emailing.  One moment please and I will look you up
Alex Ward: thanks
Tiffany: Since we updated our website in February I will need you to create a new account or register for an account
Alex Ward: oh gotcha. Okay i&#39;ll register for an account.
Alex Ward: thanks that must be the issue then
Tiffany: You are most welcome!
Alex Ward: if I submit the request today, do you think we will have the certificate by monday?
Tiffany: Yes
Tiffany: Who do you need the certificate for?
Alex Ward: Perfect thanks!
Tiffany: Sure thing!
Tiffany: Is there anything else I can assist you with?
The party has left.  Chat has ended.

