I am trying to register 10 employees for 8 hour refresher and it shows there is a 15% discount for 10 or more but that discount isn't being applied.
Tiffany has joined the chat.
Tiffany: Good afternoon Karen.  There is an issue with the system at this time.  If you add the students and check out we will have to manually edit the order to give you the discount.  As long as it is the same class the 10 students are going to you will get the 15% discount
Karen: Okay.  So if I check out with a credit card, the charge will be changed before it hits the card?
Tiffany: Let me double check to confirm how it is edited.
Karen: thanks
Tiffany: Okay so we will charge the full amount but right after we will edit the order and refund the amount that should have been discounted.
Karen: That sounds great.  I will go ahead and finish checking out.  Thank you.
Tiffany: Have a wonderful day!
Tiffany: Karen I have Rick as the main contact on the account.  Should that be you and Rick as an alternate?
Karen: Either way is fine
Tiffany: The main contact is cc:ed on all seminar emails and if we have to mail any certificates they will be sent to their attention.  
Karen: You can leave Rick as the main contact
Tiffany: Sounds good! 
Karen: Thank you again for your help! Have a great afternoon.
Tiffany: You as well!
Chat closed by the operator. Chat has ended.
