<div class='ca'><div class='info_box'><i>Course will not allow me to move on to next module once complete with module.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624902800921--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624902800_co>:&nbsp;</b></span>Hi, <span class='notranslate'>John Ruff</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624902800921--><><!--begin:1624902819924--><div class='cv'><span class='notranslate'><b>John Ruff<timestamp_1624902820_cv>:&nbsp;</b></span>I cannot move on to the next course module</div><!--end:1624902819924--><><!--begin:1624902851350--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624902851_co>:&nbsp;</b></span>one moment please let me look you up</div><!--end:1624902851350--><><!--begin:1624902886369--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624902886_co>:&nbsp;</b></span>Which browser are you using to complete your training on?</div><!--end:1624902886369--><><!--begin:1624902907327--><div class='cv'><span class='notranslate'><b>John Ruff<timestamp_1624902907_cv>:&nbsp;</b></span>Microsoft edge</div><!--end:1624902907327--><><!--begin:1624902926945--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624902926_co>:&nbsp;</b></span>I see the issue is the minimum time requirement has not been met to move on.  After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br><br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1624902926945--><><!--begin:1624903057485--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624903057_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624903057485--><><!--begin:1624903270178--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1624903270_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624903270178--><><div class='cl'><disconnected><d6>The party has left.  Chat has ended.</div><><>