How do I go about changing my order no 9622A?  I have an employee who just quit so I need to take him off of this training.
Tiffany has joined the chat.
Tiffany: Good afternoon Karen.  One moment please while I look up this order and registration.
Tiffany: Are you able to substitute someone in place of the person in question?
Karen: I don't
Tiffany: I can remove the student from the class at no fee but no refunds are permitted and then you can reschedule/substitute someone into another 8-Hour Course (future date/location or into the online class) within 12 months.  
Tiffany: Karen are you still there?
Karen: oh yes I'm sorry.  Okay, I need to remove Jeremy Phillips.
Tiffany: Karen, I have removed Jeremy from the class and made notes on the account.  When you are ready to have someone take his place and rescheduled you can email our office or give us a call.  You just need to reference a substitution at no fee in place of Jeremy Phillips and the order number.  We should be able to look everything up with just that information.  
Tiffany: Is there anything else I can assist you with?
Karen: I think that's it.  Thank you.
Tiffany: Of course! Have a wonderful day!
Karen: you too
Chat closed by the operator. Chat has ended.
