-- Table structure for table `p_rstats_ops`
--

CREATE TABLE `p_rstats_ops` (
  `sdate` int UNSIGNED NOT NULL,
  `opID` int UNSIGNED NOT NULL,
  `requests` int NOT NULL,
  `taken` smallint UNSIGNED NOT NULL,
  `declined` smallint UNSIGNED NOT NULL,
  `transfer` int UNSIGNED NOT NULL,
  `transfer_a` int UNSIGNED NOT NULL,
  `message` smallint UNSIGNED NOT NULL,
  `initiated` smallint UNSIGNED NOT NULL,
  `rateit` smallint UNSIGNED NOT NULL,
  `ratings` smallint UNSIGNED NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

--
-- Dumping data for table `p_rstats_ops`
--

INSERT INTO `p_rstats_ops` (`sdate`, `opID`, `requests`, `taken`, `declined`, `transfer`, `transfer_a`, `message`, `initiated`, `rateit`, `ratings`) VALUES
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-- --------------------------------------------------------

--
-- Table structure for table `p_transcripts`
--

CREATE TABLE `p_transcripts` (
  `ces` varchar(32) NOT NULL,
  `created` int UNSIGNED NOT NULL,
  `ended` int UNSIGNED NOT NULL,
  `deptID` int UNSIGNED NOT NULL,
  `opID` int UNSIGNED NOT NULL,
  `accepted` int UNSIGNED NOT NULL,
  `accepted_op` int UNSIGNED NOT NULL,
  `initiated` tinyint(1) NOT NULL,
  `op2op` int UNSIGNED NOT NULL,
  `rating` tinyint(1) NOT NULL,
  `encr` tinyint(1) NOT NULL,
  `fsize` mediumint NOT NULL,
  `noteID` int UNSIGNED NOT NULL,
  `hasnote` tinyint UNSIGNED NOT NULL,
  `marketID` tinyint UNSIGNED NOT NULL,
  `tag` tinyint UNSIGNED NOT NULL,
  `vname` varchar(80) CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NOT NULL,
  `vemail` varchar(160) NOT NULL,
  `ip` varchar(45) NOT NULL,
  `md5_vis` varchar(32) NOT NULL,
  `custom` text CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NOT NULL,
  `question` mediumtext CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NOT NULL,
  `formatted` mediumtext CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NOT NULL,
  `plain` mediumtext CHARACTER SET utf8mb3 COLLATE utf8mb3_general_ci NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=latin1;

--
-- Dumping data for table `p_transcripts`
--

INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2103101229x', 1585671588, 1585671711, 4, 22, 0, 23, 0, 0, 0, 0, 404, 0, 0, 0, 0, 'Paula Callahan', 'pacallahan@pa.gov', '8.20.65.4', '0e6dd0cec96062b0a0068a7cb665e476', 'Name-_-Paula-cus-Email-_-pacallahan@pa.gov-cus-Please provide a brief description of how we can help:-_-class in Phila-cus-', 'Are you still taking registrations for the May Hazwoper class in Philadelphia?', '<div class=\'ca\'><i>Are you still taking registrations for the May Hazwoper class in Philadelphia?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Paula Callahan<timestamp_1585671711_cv>:</b></span> Are you still taking registrations for the May Hazwoper </div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Are you still taking registrations for the May Hazwoper class in Philadelphia?\r\nDrew has joined the chat.\r\nPaula Callahan: Are you still taking registrations for the May Hazwoper \r\nThe party has left.  Chat has ended.\r\n'),
('2103210373h', 1585682503, 1585683342, 4, 22, 0, 27, 0, 0, 0, 0, 1551, 0, 0, 0, 0, 'Morgan Hull', 'hullmj@cdmsmith.com', '208.116.164.237', 'bcf488551794e0fcec7570f45a577ef5', 'Name-_-Morgan Hull-cus-Email-_-hullmj@cdmsmith.com-cus-Please provide a brief description of how we can help:-_-Require access to online course for final examination-cus-', 'How to access final examination?', '<div class=\'ca\'><i>How to access final examination?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1585682622_co>:</b></span> For what class?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Morgan Hull<timestamp_1585682656_cv>:</b></span> 40 HAZWOPER</div><><div class=\'cv\'><span class=\'notranslate\'><b>Morgan Hull<timestamp_1585682680_cv>:</b></span> I took the in person session about two weeks ago. They provided me with a code, but I cannot find the exam?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1585682718_co>:</b></span> What part of the country are you in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Morgan Hull<timestamp_1585682733_cv>:</b></span> Florida</div><><div class=\'cv\'><span class=\'notranslate\'><b>Morgan Hull<timestamp_1585682932_cv>:</b></span> I\'m currently logged into Compliance Solutions and it says I have no training? </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1585683054_co>:</b></span> Morgan, i manage the Private/Onsite classes I\'m going to send an email to you and the Florida education consultant named Aaron Redding, so that you two will have a line of communication to answer any online questions you may have.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Morgan Hull<timestamp_1585683342_cv>:</b></span> Thanks! I called and the reopened the course for me. Appreciate it though!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'How to access final examination?\r\nDrew has joined the chat.\r\nDrew: For what class?\r\nMorgan Hull: 40 HAZWOPER\r\nMorgan Hull: I took the in person session about two weeks ago. They provided me with a code, but I cannot find the exam?\r\nDrew: What part of the country are you in?\r\nMorgan Hull: Florida\r\nMorgan Hull: I\'m currently logged into Compliance Solutions and it says I have no training? \r\nDrew: Morgan, i manage the Private/Onsite classes I\'m going to send an email to you and the Florida education consultant named Aaron Redding, so that you two will have a line of communication to answer any online questions you may have.\r\nMorgan Hull: Thanks! I called and the reopened the course for me. Appreciate it though!\r\nThe party has left.  Chat has ended.\r\n'),
('216975894hw', 1592337359, 1592338583, 4, 22, 0, 14, 0, 0, 0, 0, 3412, 0, 0, 0, 0, 'James B. Daugherty', 'shipping@hpingredients.com', '174.135.176.198', 'fbd8518189c8314aa2b854f51324043c', 'Name-_-Tom Jones-cus-Email-_-tom@@hpingredients.com-cus-Please provide a brief description of how we can help:-_-forklift-cus-', 'how much?\r\n', '<div class=\'ca\'><i>how much?\r\n</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337422_cv>:</b></span> hello Drew</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592337466_co>:</b></span> Hello James. I\'m sorry, how much for what?</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337469_cv>:</b></span> I need to renew my Cert and get a quote to add two individuals to an onsite training forum</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592337527_co>:</b></span> Which training are you trying to get renewed and which training do you need for an onsite?</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337596_cv>:</b></span> My cert number 99072162</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337608_cv>:</b></span> propane forklift</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592337663_co>:</b></span> Understood. James, what city are you located out of?</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337679_cv>:</b></span> Bradenton, Florida 34205</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592337830_co>:</b></span> Ha. That\'s funny I lived there as a kid. I went to Bayshore Elementary. Are the two individuals that you need onsite training for also located in Bradenton?</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337853_cv>:</b></span> nearby, yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592337872_cv>:</b></span> from, warren, ohio</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592337999_co>:</b></span> James, I see you work for Bausch & Lomb...is that correct?</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592338021_cv>:</b></span> Negative, I am with HP Ingredients now.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592338084_co>:</b></span> James, do you have a direct phone number so that your education consultant and myself can give you a quick call and figure this out for you? It should take about 5 minutes.</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592338122_cv>:</b></span> Okay <a href=\'tel:18774372234\' target=\'_blank\' rel=\'noopener noreferrer\'>1-877-437-2234</a> Ext 302</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592338335_co>:</b></span> Just left you a voicemail.</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592338354_cv>:</b></span> hmm sry, distarcted by the boss</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592338393_cv>:</b></span> ext?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1592338432_co>:</b></span> <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>303-307-9220</a> ext 305</div><><div class=\'cv\'><span class=\'notranslate\'><b>James B. Daugherty<timestamp_1592338583_cv>:</b></span> <a href=\'mailto:shipping@hpingredients.com\' target=\'_blank\' rel=\'noopener noreferrer\'>shipping@hpingredients.com</a></div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'how much?\r\n\r\nDrew has joined the chat.\r\nJames B. Daugherty: hello Drew\r\nDrew: Hello James. I\'m sorry, how much for what?\r\nJames B. Daugherty: I need to renew my Cert and get a quote to add two individuals to an onsite training forum\r\nDrew: Which training are you trying to get renewed and which training do you need for an onsite?\r\nJames B. Daugherty: My cert number 99072162\r\nJames B. Daugherty: propane forklift\r\nDrew: Understood. James, what city are you located out of?\r\nJames B. Daugherty: Bradenton, Florida 34205\r\nDrew: Ha. That\'s funny I lived there as a kid. I went to Bayshore Elementary. Are the two individuals that you need onsite training for also located in Bradenton?\r\nJames B. Daugherty: nearby, yes\r\nJames B. Daugherty: from, warren, ohio\r\nDrew: James, I see you work for Bausch & Lomb...is that correct?\r\nJames B. Daugherty: Negative, I am with HP Ingredients now.\r\nDrew: James, do you have a direct phone number so that your education consultant and myself can give you a quick call and figure this out for you? It should take about 5 minutes.\r\nJames B. Daugherty: Okay tel:18774372234 Ext 302\r\nDrew: Just left you a voicemail.\r\nJames B. Daugherty: hmm sry, distarcted by the boss\r\nJames B. Daugherty: ext?\r\nDrew: tel:3033079220 ext 305\r\nJames B. Daugherty: mailto:shipping@hpingredients.com\r\nThe party has left.  Chat has ended.\r\n'),
('218086026z5', 1593447537, 1593448374, 4, 22, 0, 6, 0, 0, 0, 0, 1474, 0, 0, 0, 0, 'Chuang', 'clin@langan.com', '96.242.177.73', '0e266631332c5fd0bc692404642860be', 'Name-_-Lin-cus-Email-_-clin@langan.com-cus-Please provide a brief description of how we can help:-_-register onsite training for OSHA-40 HAZEWOPER-cus-', 'I have completed the 32 hrs online training and the 8 hrs supplemental training. Now I would like to register for the 8 hrs onsite training. My Voucher ID:  TEGKZMQ', '<div class=\'ca\'><i>I have completed the 32 hrs online training and the 8 hrs supplemental training. Now I would like to register for the 8 hrs onsite training. My Voucher ID:  TEGKZMQ</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1593447555_co>:</b></span> What city are you located in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chuang<timestamp_1593447685_cv>:</b></span> parsippany</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chuang<timestamp_1593447687_cv>:</b></span> NJ</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1593447793_co>:</b></span> Is <a href=\'mailto:clin@langan.com\' target=\'_blank\' rel=\'noopener noreferrer\'>clin@langan.com</a> the correct email address for you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chuang<timestamp_1593447977_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1593448024_co>:</b></span> Thanks. Can I get a proper phone number, so that I can have someone reach out to you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chuang<timestamp_1593448050_cv>:</b></span> <a href=\'tel:9077999203\' target=\'_blank\' rel=\'noopener noreferrer\'>907-799-9203</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Chuang<timestamp_1593448060_cv>:</b></span> thank you for your help!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I have completed the 32 hrs online training and the 8 hrs supplemental training. Now I would like to register for the 8 hrs onsite training. My Voucher ID:  TEGKZMQ\r\nDrew has joined the chat.\r\nDrew: What city are you located in?\r\nChuang: parsippany\r\nChuang: NJ\r\nDrew: Is mailto:clin@langan.com the correct email address for you?\r\nChuang: yes\r\nDrew: Thanks. Can I get a proper phone number, so that I can have someone reach out to you?\r\nChuang: tel:9077999203\r\nChuang: thank you for your help!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('218255440v2', 1593616917, 1593618229, 2, 16, 0, 8, 0, 0, 0, 0, 3663, 0, 0, 0, 0, 'Janette ', 'janette.seto@L3Harris.com', '159.62.120.55', '105b32d1451f9ee6fcd1593c57f4eb81', 'Name-_-Seto-cus-Email-_-janette.seto@L3Harris.com-cus-Please provide a brief description of how we can help:-_-Payment Term-cus-', 'Could you please advise if you accept PO? Can we pay you with check or wire transfer? Thanks!', '<div class=\'ca\'><i>Could you please advise if you accept PO? Can we pay you with check or wire transfer? Thanks!</i></div><><div class=\'ca\'><b>Sam</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593616922_co>:</b></span> Hello</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593616945_cv>:</b></span> Good morning Sam!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593616989_cv>:</b></span> I was wondering if you accept PO. I am a buyer from L3Harris Applied Technologies in San Leandro, CA.</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617051_co>:</b></span> We accept Purchase orders & invoices which come with an additional charge as well as check and wire transfer.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593617250_cv>:</b></span> The last PO we released to you was in 2017. Is LaGINA Taylor still working there?</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617272_co>:</b></span> No she is not.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593617330_cv>:</b></span> If I place order on your website, can I pay with check?</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617371_co>:</b></span> Janette what state are you located in?</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617409_co>:</b></span> And what is a good contact phone number for you so I can have an education consultant give you a call to help you get registered.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593617445_cv>:</b></span> california</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593617493_cv>:</b></span> Please email me <a href=\'mailto:janette.seto@L3Harris.com\' target=\'_blank\' rel=\'noopener noreferrer\'>janette.seto@L3Harris.com</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617503_co>:</b></span> ok.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Janette <timestamp_1593617554_cv>:</b></span> We need the online training ASAP so please have someone contact me soon. Thanks!</div><><div class=\'co\'><span class=\'notranslate\'><b>Sam<timestamp_1593617652_co>:</b></span> Will do.</div><><idle_pause><div class=\'ca\'>Transferring chat to <b><top>Scott  (Onsite Training)</top><!--opid:16--><!--mapp:0--><!--name:Scott--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:4--><!--department:Onsite Training--></b>. <div style=\'margin-top: 10px;\'><div class=\'ctitle\'> Connecting...</div></div></div></idle_pause><><c615><restart_router><d4><div class=\'ca\'>Transfer chat not available at this time.  Connecting to the previous operator... Transferring chat to <b>Sam (Onsite Training)</b>.</div></c615><top><!--opid:15--><!--mapp:0--><!--name:Sam--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--department:Onsite Training--></top><><idle_restart><div class=\'ca\'><b>Scott</b> has joined the chat.</div></idle_restart><><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1593618062_co>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1593618093_co>:</b></span> jannette, I am going to call you now</div><><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1593618139_co>:</b></span> can you provide your phone number</div><><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1593618221_co>:</b></span> hello????</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Could you please advise if you accept PO? Can we pay you with check or wire transfer? Thanks!\r\nSam has joined the chat.\r\nSam: Hello\r\nJanette : Good morning Sam!\r\nJanette : I was wondering if you accept PO. I am a buyer from L3Harris Applied Technologies in San Leandro, CA.\r\nSam: We accept Purchase orders & invoices which come with an additional charge as well as check and wire transfer.\r\nJanette : The last PO we released to you was in 2017. Is LaGINA Taylor still working there?\r\nSam: No she is not.\r\nJanette : If I place order on your website, can I pay with check?\r\nSam: Janette what state are you located in?\r\nSam: And what is a good contact phone number for you so I can have an education consultant give you a call to help you get registered.\r\nJanette : california\r\nJanette : Please email me mailto:janette.seto@L3Harris.com\r\nSam: ok.\r\nJanette : We need the online training ASAP so please have someone contact me soon. Thanks!\r\nSam: Will do.\r\nTransferring chat to Scott  (Onsite Training).  Connecting...\r\nTransfer chat not available at this time.  Connecting to the previous operator... Transferring chat to Sam (Onsite Training).\r\nScott has joined the chat.\r\nScott: hello\r\nScott: jannette, I am going to call you now\r\nScott: can you provide your phone number\r\nScott: hello????\r\nChat closed by the operator. Chat has ended.\r\n'),
('221276527h8', 1596638006, 1596638034, 4, 22, 0, 13, 0, 0, 0, 0, 176, 0, 0, 0, 0, 'drew', 'drew.howell@csregs.com', '50.222.123.98', '21f5e2f298827e82d4888aa2603d6e71', 'Name-_-drew-cus-Email-_-drew.howell@csregs.com-cus-Please provide a brief description of how we can help:-_-test-cus-', 'test', '<div class=\'ca\'><i>test</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'test\r\nDrew has joined the chat.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('222417987gn', 1597779489, 1597780359, 2, 23, 0, 10, 0, 0, 0, 0, 2420, 0, 0, 0, 0, 'Robert Pino', 'robert.pino@bkrenewablefuels.com', '70.241.134.249', 'd4f98c7ea34ee27a0fff8340e8b2fc1d', 'Name-_-Robert Pino-cus-Email-_-robert.pino@bkrenewablefuels.com-cus-Please provide a brief description of how we can help:-_-Registration Issue-cus-', 'I\'ve been calling 800 711-2706 to try and speak with someone but my call won\'t go through. Can someone call me at 661 201-2580 or 661 742-7021', '<div class=\'ca\'><i>I\'ve been calling 800 711-2706 to try and speak with someone but my call won\'t go through. Can someone call me at 661 201-2580 or 661 742-7021</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597779511_co>:</b></span> Hello Robert</div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597779528_cv>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597779541_co>:</b></span> My name is Tiffany.  I am having issues with my phone connection at the moment but I can help through chat</div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597779649_cv>:</b></span> our company name has changed from Delek Us to Bakersfield Renewable Fuels and I need to get to of my employees Hazwoper extended</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597779691_co>:</b></span> Can I get that employees name?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597779786_cv>:</b></span> Johnny Blackwell and Dan Negre</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597779868_co>:</b></span> Have you registered the above students for online training?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597779945_cv>:</b></span> Yes earlier this year but their time ran out with us changing email addresses and all.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597780199_co>:</b></span> I am not showing any training currently in those names.  One of our systems is down but once it is fixed I will be able to look at more details and update your company name as requested.      </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597780246_co>:</b></span> I can give you a call once I have an answer for you after the system has been restored.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597780311_cv>:</b></span> That would be great... Thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597780338_co>:</b></span> Sure thing! Have a great day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pino<timestamp_1597780352_cv>:</b></span> You too...</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I\'ve been calling 800 711-2706 to try and speak with someone but my call won\'t go through. Can someone call me at 661 201-2580 or 661 742-7021\r\nTiffany has joined the chat.\r\nTiffany: Hello Robert\r\nRobert Pino: hello\r\nTiffany: My name is Tiffany.  I am having issues with my phone connection at the moment but I can help through chat\r\nRobert Pino: our company name has changed from Delek Us to Bakersfield Renewable Fuels and I need to get to of my employees Hazwoper extended\r\nTiffany: Can I get that employees name?\r\nRobert Pino: Johnny Blackwell and Dan Negre\r\nTiffany: Have you registered the above students for online training?\r\nRobert Pino: Yes earlier this year but their time ran out with us changing email addresses and all.\r\nTiffany: I am not showing any training currently in those names.  One of our systems is down but once it is fixed I will be able to look at more details and update your company name as requested.      \r\nTiffany: I can give you a call once I have an answer for you after the system has been restored.  \r\nRobert Pino: That would be great... Thanks\r\nTiffany: Sure thing! Have a great day!\r\nRobert Pino: You too...\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2224223479a', 1597783822, 1597785433, 2, 23, 0, 7, 0, 0, 0, 0, 4082, 0, 0, 0, 0, 'Jennie Andryski', 'jennie.andryski@state.mn.us', '156.98.51.15', '79f9278f1497bc1c06fdbc7f51132f67', 'Name-_-Jennie Andryski-cus-Email-_-jennie.andryski@state.mn.us-cus-Please provide a brief description of how we can help:-_-I registered for the wrong course-cus-', 'Can I please cancel my registration so I can sign up for the in person course? Thank you', '<div class=\'ca\'><i>Can I please cancel my registration so I can sign up for the in person course? Thank you</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597783843_co>:</b></span> One moment please while I look you up</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597783969_co>:</b></span> I see your recent registration.  But our other system is down at the moment.  To confirm you are wanting to change your registration from our online 24-hour HAZWOPER to a seminar class?If this is correct which seminar class are you wanting to be registered for?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784014_cv>:</b></span> Yes, the course in Minneapolis on Oct 20-22</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784052_co>:</b></span> One moment please</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784064_cv>:</b></span> The registration would be for another person that I assigned to the online course</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784072_cv>:</b></span> I can give you that information if needed</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784096_co>:</b></span> So this registration is for a different student-not yourself</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784101_co>:</b></span> Yes please do</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784162_cv>:</b></span> I signed up for the online registration then forwarded it to someone else. That is my understanding on how you have to do the online registration. His name is David Harris</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784185_cv>:</b></span> email address is <a href=\'mailto:david.j.harris@state.mn.us\' target=\'_blank\' rel=\'noopener noreferrer\'>david.j.harris@state.mn.us</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784213_co>:</b></span> Thank you.  Please HOLD while I check on this.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784840_co>:</b></span> I will update the order on my end there is a price difference of $30 more for the seminar training</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784854_cv>:</b></span> Sounds good</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784872_cv>:</b></span> Should I give you the credit card information here?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597784924_cv>:</b></span> Will I get an email confirmation when the switch is completed? </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597784946_co>:</b></span> One moment please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597785274_co>:</b></span> Once we update the information to a seminar course you should receive an email to pay the increase in cost and possibly add the student information there as well.  Once it has been paid we will register your student for the seminar course and send you an updated email confirmation manually regarding the seminar course.  The manually email may not be sent until tomorrow as one of our systems is down at the moment.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597785311_cv>:</b></span> ok, sounds good. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597785330_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jennie Andryski<timestamp_1597785344_cv>:</b></span> No, that is it. Thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1597785362_co>:</b></span> Sure thing! Have a fantastic day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Can I please cancel my registration so I can sign up for the in person course? Thank you\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up\r\nTiffany: I see your recent registration.  But our other system is down at the moment.  To confirm you are wanting to change your registration from our online 24-hour HAZWOPER to a seminar class?If this is correct which seminar class are you wanting to be registered for?\r\nJennie Andryski: Yes, the course in Minneapolis on Oct 20-22\r\nTiffany: One moment please\r\nJennie Andryski: The registration would be for another person that I assigned to the online course\r\nJennie Andryski: I can give you that information if needed\r\nTiffany: So this registration is for a different student-not yourself\r\nTiffany: Yes please do\r\nJennie Andryski: I signed up for the online registration then forwarded it to someone else. That is my understanding on how you have to do the online registration. His name is David Harris\r\nJennie Andryski: email address is mailto:david.j.harris@state.mn.us\r\nTiffany: Thank you.  Please HOLD while I check on this.\r\nTiffany: I will update the order on my end there is a price difference of $30 more for the seminar training\r\nJennie Andryski: Sounds good\r\nJennie Andryski: Should I give you the credit card information here?\r\nJennie Andryski: Will I get an email confirmation when the switch is completed? \r\nTiffany: One moment please\r\nTiffany: Once we update the information to a seminar course you should receive an email to pay the increase in cost and possibly add the student information there as well.  Once it has been paid we will register your student for the seminar course and send you an updated email confirmation manually regarding the seminar course.  The manually email may not be sent until tomorrow as one of our systems is down at the moment.  \r\nJennie Andryski: ok, sounds good. \r\nTiffany: Is there anything else I can assist you with?\r\nJennie Andryski: No, that is it. Thank you\r\nTiffany: Sure thing! Have a fantastic day!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('222515292ew', 1597876758, 1597877035, 4, 22, 0, 26, 0, 0, 0, 0, 1319, 0, 0, 0, 0, 'Dean Schmidt', 'dean.schmidt@mxns.com', '137.27.82.166', '6d88898ac2d5a3cd056bf5cb9d262370', 'Name-_-Dean Schmidt-cus-Email-_-dean.schmidt@mxns.com-cus-Please provide a brief description of how we can help:-_-How do I sign up for 40hr OSHA hazwoper online training hybrid option?-cus-', 'How do I sign up for 40hr OSHA hazwoper online training hybrid option?', '<div class=\'ca\'><i>How do I sign up for 40hr OSHA hazwoper online training hybrid option?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597876802_co>:</b></span> Hi Dean</div><><div class=\'cv\'><span class=\'notranslate\'><b>Dean Schmidt<timestamp_1597876860_cv>:</b></span> Hello!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597876899_co>:</b></span> <a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597876915_co>:</b></span> That link should take you directly there.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597876998_co>:</b></span> Is there anything else I can help with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Dean Schmidt<timestamp_1597877014_cv>:</b></span> No, thank you for the help!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597877035_co>:</b></span> Of course. Take care, sir!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'How do I sign up for 40hr OSHA hazwoper online training hybrid option?\r\nDrew has joined the chat.\r\nDrew: Hi Dean\r\nDean Schmidt: Hello!\r\nDrew: https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nDrew: That link should take you directly there.\r\nDrew: Is there anything else I can help with?\r\nDean Schmidt: No, thank you for the help!\r\nDrew: Of course. Take care, sir!\r\nThe party has left.  Chat has ended.\r\n'),
('222515329ux', 1597876807, 1597876899, 4, 22, 0, 0, 0, 18, 0, 0, 503, 0, 0, 0, 0, 'Aaron', '4eccs@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'co\'><span class=\'notranslate\'><b>Aaron<timestamp_1597876807_co>:</b></span> I need help</div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Drew<timestamp_1597876822_cv>:</b></span> What can I help you with?</div><><div class=\'co\'><span class=\'notranslate\'><b>Aaron<timestamp_1597876836_co>:</b></span> man, you are taking forever to respond</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Aaron: I need help\r\nDrew has joined the chat.\r\nDrew: What can I help you with?\r\nAaron: man, you are taking forever to respond\r\nChat closed by the operator. Chat has ended.\r\n'),
('222593566cg', 1597955080, 1597957210, 4, 22, 0, 8, 0, 0, 0, 0, 3384, 0, 0, 0, 0, 'LeAnn Mallette', 'leann.mallette@tetratech.com', '104.129.199.63', 'ad1e285935b75874a7b548b995bae2ca', 'Name-_-LeAnn Mallette-cus-Email-_-leann.mallette@tetratech.com-cus-Please provide a brief description of how we can help:-_-8 Hour Live Session -cus-', 'How do I get/do my 8 Hour Live Session ?\r\n', '<div class=\'ca\'><i>How do I get/do my 8 Hour Live Session ?\r\n</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597955112_co>:</b></span> Hello LeAnn. Have you completed 32 Hours online?</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955120_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597955140_co>:</b></span> <br>What city are you located in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955150_cv>:</b></span> San Clemente, CA.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597955208_co>:</b></span> Nice, I used to live in Newport Beach.</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955240_cv>:</b></span> love the peninsula! </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597955420_co>:</b></span> We have an open enrollment in Long Beach on October 16th and a Pasadena class on September 18th. Currently there is no one enrolled in the Long beach course, but the Pasadena course looks like it might confirm.</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955479_cv>:</b></span> I\'d prefer to shoot for Long Beach, It\'s much closer.</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955507_cv>:</b></span> Nothing in Irvine?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597955720_co>:</b></span> Unfortunately, we are not holding anything in Irvine for the remainder of this year. However, with the current state of things we are offering another option. I can get you signed up for a supplemental 8 Hours online. With this option you would receive a temporary certificate upon completion, and could make up the 8 hour \"dress out\" portion at a later date as things open up more. Or you could wait now and see if Costa Mesa confirms as we get closer to that date.</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597955867_cv>:</b></span> I can do the supplemental 8-hr. I received an email notice stating I only have 2 weeks left for the 40 hr HAZWOPER. Does this mean I will not be able to complete my 8-hr live session (when things begin to open up)?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597956146_co>:</b></span> I just extended your 40 Hour cutoff an extra month (September 26). This gives you the option of shooting for the September, Costa Mesa course or doing the supplemental 8 hours online and seeing what opens up?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597956229_co>:</b></span> I misspoke. That Costa Mesa course is in October.</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597956277_cv>:</b></span> Then my extension would need to be for 2.5 months? </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1597956329_co>:</b></span> Is there a phone number that I can currently reach you on?</div><><div class=\'cv\'><span class=\'notranslate\'><b>LeAnn Mallette<timestamp_1597956370_cv>:</b></span> <a href=\'tel:9493101581\' target=\'_blank\' rel=\'noopener noreferrer\'>949-310-1581</a></div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'How do I get/do my 8 Hour Live Session ?\r\n\r\nDrew has joined the chat.\r\nDrew: Hello LeAnn. Have you completed 32 Hours online?\r\nLeAnn Mallette: yes\r\nDrew: What city are you located in?\r\nLeAnn Mallette: San Clemente, CA.\r\nDrew: Nice, I used to live in Newport Beach.\r\nLeAnn Mallette: love the peninsula! \r\nDrew: We have an open enrollment in Long Beach on October 16th and a Pasadena class on September 18th. Currently there is no one enrolled in the Long beach course, but the Pasadena course looks like it might confirm.\r\nLeAnn Mallette: I\'d prefer to shoot for Long Beach, It\'s much closer.\r\nLeAnn Mallette: Nothing in Irvine?\r\nDrew: Unfortunately, we are not holding anything in Irvine for the remainder of this year. However, with the current state of things we are offering another option. I can get you signed up for a supplemental 8 Hours online. With this option you would receive a temporary certificate upon completion, and could make up the 8 hour \"dress out\" portion at a later date as things open up more. Or you could wait now and see if Costa Mesa confirms as we get closer to that date.\r\nLeAnn Mallette: I can do the supplemental 8-hr. I received an email notice stating I only have 2 weeks left for the 40 hr HAZWOPER. Does this mean I will not be able to complete my 8-hr live session (when things begin to open up)?\r\nDrew: I just extended your 40 Hour cutoff an extra month (September 26). This gives you the option of shooting for the September, Costa Mesa course or doing the supplemental 8 hours online and seeing what opens up?\r\nDrew: I misspoke. That Costa Mesa course is in October.\r\nLeAnn Mallette: Then my extension would need to be for 2.5 months? \r\nDrew: Is there a phone number that I can currently reach you on?\r\nLeAnn Mallette: tel:9493101581\r\nChat closed by the operator. Chat has ended.\r\n'),
('2229169694k', 1598278468, 1598279178, 2, 23, 0, 5, 0, 0, 0, 0, 2139, 0, 0, 0, 0, 'jonah Brooks', 'marquisbrooks510@gmail.com', '12.15.160.6', '66de9e579b7e2b05d1fc0104ed4be9fc', 'Name-_-Jonah Brooks-cus-Email-_-marquisbrooks510@gmail.com-cus-Please provide a brief description of how we can help:-_-frozen assessment-cus-', 'While doing the assessment for the hand and power tool section the final assessment froze. I needed a reset to the assessment for restart reset to the entire section. However it would be easier on your end.', '<div class=\'ca\'><i>While doing the assessment for the hand and power tool section the final assessment froze. I needed a reset to the assessment for restart reset to the entire section. However it would be easier on your end.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598278489_co>:</b></span> Good morning.  One moment please while I look you up.</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598278501_cv>:</b></span> no problem</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598278764_co>:</b></span> I do show you attempted the quiz in the Hand and Power tool section.  I show this section should still be accessible for another attempt.  What is the error you are receiving on your end?</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598278899_cv>:</b></span> the section for me to restart the test will not show up. it continues to show 1 of the test questions and it is froze right there. I have tried exiting out, I have tried closing the whole site and opening it again and nothing is happening. it is stuck on 1 question and will not move for me to say I want to restart the quiz.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598279080_co>:</b></span> I have marked this quiz as completed.  If this did not take effect on your end log out and back in and see if you can proceed to the next section please.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598279088_co>:</b></span> I can wait while you do this.</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598279157_cv>:</b></span> yes it worked thank you for your time.</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598279167_cv>:</b></span> and have a nice rest of your day.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598279171_co>:</b></span> of course! Have a great day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'While doing the assessment for the hand and power tool section the final assessment froze. I needed a reset to the assessment for restart reset to the entire section. However it would be easier on your end.\r\nTiffany has joined the chat.\r\nTiffany: Good morning.  One moment please while I look you up.\r\njonah Brooks: no problem\r\nTiffany: I do show you attempted the quiz in the Hand and Power tool section.  I show this section should still be accessible for another attempt.  What is the error you are receiving on your end?\r\njonah Brooks: the section for me to restart the test will not show up. it continues to show 1 of the test questions and it is froze right there. I have tried exiting out, I have tried closing the whole site and opening it again and nothing is happening. it is stuck on 1 question and will not move for me to say I want to restart the quiz.\r\nTiffany: I have marked this quiz as completed.  If this did not take effect on your end log out and back in and see if you can proceed to the next section please.\r\nTiffany: I can wait while you do this.\r\njonah Brooks: yes it worked thank you for your time.\r\njonah Brooks: and have a nice rest of your day.\r\nTiffany: of course! Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('222929382jb', 1598290848, 1598291298, 2, 23, 0, 14, 0, 0, 0, 0, 1501, 0, 0, 0, 0, 'craig', 'craigvaught4@yahoo.com', '67.189.65.91', '23d3f74c76053197af306a8ef588aa30', 'Name-_-craig-cus-Email-_-craigvaught4@yahoo.com-cus-Please provide a brief description of how we can help:-_-how do i start the course-cus-', 'i did the over view  and it says completede but the support page has nothing to complete... so i cant start module 1\r\n', '<div class=\'ca\'><i>i did the over view  and it says completede but the support page has nothing to complete... so i cant start module 1\r\n</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598290948_co>:</b></span> Craig can I please get your last name to look you up?</div><><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1598290959_cv>:</b></span> vaught</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598290988_co>:</b></span> One moment please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598291209_co>:</b></span> The course overview and all other modules have a time tracker.  You will need to complete a minimum of 5 minutes in the course overview before the module 1 is accessible.  You still need to log 2 min and 47 seconds.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598291245_co>:</b></span> If you do this and there is still issues please let us know.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598291253_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>craig<timestamp_1598291284_cv>:</b></span> nope we are good</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598291298_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'i did the over view  and it says completede but the support page has nothing to complete... so i cant start module 1\r\n\r\nTiffany has joined the chat.\r\nTiffany: Craig can I please get your last name to look you up?\r\ncraig: vaught\r\nTiffany: One moment please\r\nTiffany: The course overview and all other modules have a time tracker.  You will need to complete a minimum of 5 minutes in the course overview before the module 1 is accessible.  You still need to log 2 min and 47 seconds.  \r\nTiffany: If you do this and there is still issues please let us know.\r\nTiffany: Is there anything else I can assist you with?\r\ncraig: nope we are good\r\nTiffany: Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n'),
('223003933ad', 1598365403, 1598365861, 2, 23, 0, 4, 0, 0, 0, 0, 1234, 0, 0, 0, 0, 'Jeff Tarr', 'jeffrey.tarr@aptim.com', '65.35.179.97', 'be8c9cda280e6d3d62955c223fc56aec', 'Name-_-Jett Tarr-cus-Email-_-jeffrey.tarr@aptim.com-cus-Please provide a brief description of how we can help:-_-Cant log in-cus-', 'Unable to log into 8-HR HAZWOPER Course.  This is just one class for me .  Why are they asking me twice for information?', '<div class=\'ca\'><i>Unable to log into 8-HR HAZWOPER Course.  This is just one class for me .  Why are they asking me twice for information?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365434_co>:</b></span> One moment please while I look you up</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365601_co>:</b></span> I see you ordered a course moments ago. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365753_co>:</b></span> I only show one course on the order.  After ordering a course you receive the confirmation email and then you have the option of taking the course yourself or inviting another to take it (usually for safety managers ordering for a others).</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tarr<timestamp_1598365795_cv>:</b></span> I know that</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365850_co>:</b></span> I apologize for misunderstanding.  What do you mean by it is asking you twice for the informaiton when trying to log in?</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Unable to log into 8-HR HAZWOPER Course.  This is just one class for me .  Why are they asking me twice for information?\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up\r\nTiffany: I see you ordered a course moments ago. \r\nTiffany: I only show one course on the order.  After ordering a course you receive the confirmation email and then you have the option of taking the course yourself or inviting another to take it (usually for safety managers ordering for a others).\r\nJeff Tarr: I know that\r\nTiffany: I apologize for misunderstanding.  What do you mean by it is asking you twice for the informaiton when trying to log in?\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2230043662c', 1598365832, 1598366167, 2, 23, 0, 46, 0, 0, 0, 0, 1611, 0, 0, 0, 0, 'Jacob Valenti', 'jayandmel123@yahoo.com', '173.233.120.216', '8beb86d51451d63fe38d7d5168827d55', 'Name-_-Jacob Valenti-cus-Email-_-jayandmel123@yahoo.com-cus-Please provide a brief description of how we can help:-_-Need a copy of my 8 hr refresher hazwoper-cus-', 'need copy of my 8 hr refresher hazwoper certificate ', '<div class=\'ca\'><i>need copy of my 8 hr refresher hazwoper certificate </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365884_co>:</b></span> One moment please while I look you up</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598365933_co>:</b></span> Are you still employed through Sysco Foods?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Valenti<timestamp_1598365948_cv>:</b></span> No longer due to covid</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598366021_co>:</b></span> To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Valenti<timestamp_1598366054_cv>:</b></span> Understood</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Valenti<timestamp_1598366067_cv>:</b></span> Thank you for your time</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598366113_co>:</b></span> I have sent you an email with information on requesting a copy of a certificate.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598366167_co>:</b></span> Is there anything else I can help you with?</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'need copy of my 8 hr refresher hazwoper certificate \r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up\r\nTiffany: Are you still employed through Sysco Foods?\r\nJacob Valenti: No longer due to covid\r\nTiffany: To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.\r\nJacob Valenti: Understood\r\nJacob Valenti: Thank you for your time\r\nTiffany: I have sent you an email with information on requesting a copy of a certificate.\r\nTiffany: Is there anything else I can help you with?\r\nThe party has left.  Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('223004800rw', 1598366315, 1598367074, 2, 23, 0, 47, 0, 0, 1, 0, 1414, 0, 0, 0, 0, 'Jeff Tarr', 'jeffrey.tarr@aptim.com', '65.35.179.97', 'be8c9cda280e6d3d62955c223fc56aec', 'Name-_-Jeff Tarr-cus-Email-_-jeffrey.tarr@aptim.com-cus-Please provide a brief description of how we can help:-_-Cant log into course-cus-', 'I logged into the course but when it asks for yourself or invite someone, after I click just me it (your system) does nothing.  ', '<div class=\'ca\'><i>I logged into the course but when it asks for yourself or invite someone, after I click just me it (your system) does nothing.  </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598366431_co>:</b></span> Good morning Jeff.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tarr<timestamp_1598366451_cv>:</b></span> hello</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tarr<timestamp_1598366570_cv>:</b></span> I guess the question is why doesn\'t the course begin - it doesn\'t do anything.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tarr<timestamp_1598366631_cv>:</b></span> FYI - this online course (I\'ve done it in the past and it takes days to get through - that is why I do the live classroom training with my company but due to COVID we have to do online.  This is just an FYI for what it\'s worth.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598366807_co>:</b></span> So you clicked the link in the email saying this training is for yourself and nothing has happened after that point</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598367003_co>:</b></span> Can you check your email and see if you received an updated invitation?</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I logged into the course but when it asks for yourself or invite someone, after I click just me it (your system) does nothing.  \r\nTiffany has joined the chat.\r\nTiffany: Good morning Jeff.  \r\nJeff Tarr: hello\r\nJeff Tarr: I guess the question is why doesn\'t the course begin - it doesn\'t do anything.\r\nJeff Tarr: FYI - this online course (I\'ve done it in the past and it takes days to get through - that is why I do the live classroom training with my company but due to COVID we have to do online.  This is just an FYI for what it\'s worth.\r\nTiffany: So you clicked the link in the email saying this training is for yourself and nothing has happened after that point\r\nTiffany: Can you check your email and see if you received an updated invitation?\r\nChat closed by the operator. Chat has ended.\r\n'),
('2230272235e', 1598388690, 1598388968, 2, 23, 0, 7, 0, 0, 0, 0, 1687, 0, 0, 0, 0, 'jonah Brooks', 'marquisbrooks510@gmail.com', '12.15.160.6', '66de9e579b7e2b05d1fc0104ed4be9fc', 'Name-_-Jonah Brooks-cus-Email-_-marquisbrooks510@gmail.com-cus-Please provide a brief description of how we can help:-_-help with module -cus-', 'After I finished my site controls module part 2 with 100% completion I was unable to move on to the next module. I have tried exiting re-entering. I have tried going to another module from before redoing that than going back, and nothing. I don\'t know what else to do.', '<div class=\'ca\'><i>After I finished my site controls module part 2 with 100% completion I was unable to move on to the next module. I have tried exiting re-entering. I have tried going to another module from before redoing that than going back, and nothing. I don\'t know what else to do.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598388712_co>:</b></span> One moment please while I look you up</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598388721_cv>:</b></span> no problem</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598388838_co>:</b></span> You still need to log 3 minutes and 16 seconds in order to unlock the next module.  You can do this anywhere in the previous modules.</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598388920_cv>:</b></span> Oh okay I thought I could just blow through it all and just get it all done but I see I have to literally do it all for exactly 40 hours.</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598388934_cv>:</b></span> thank you for your time again</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598388941_co>:</b></span> Yes it is timed.  Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>jonah Brooks<timestamp_1598388955_cv>:</b></span> no ma\'am</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598388968_co>:</b></span> I hope you have a fantastic day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'After I finished my site controls module part 2 with 100% completion I was unable to move on to the next module. I have tried exiting re-entering. I have tried going to another module from before redoing that than going back, and nothing. I don\'t know what else to do.\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up\r\njonah Brooks: no problem\r\nTiffany: You still need to log 3 minutes and 16 seconds in order to unlock the next module.  You can do this anywhere in the previous modules.\r\njonah Brooks: Oh okay I thought I could just blow through it all and just get it all done but I see I have to literally do it all for exactly 40 hours.\r\njonah Brooks: thank you for your time again\r\nTiffany: Yes it is timed.  Is there anything else I can help you with?\r\njonah Brooks: no ma\'am\r\nTiffany: I hope you have a fantastic day!\r\nThe party has left.  Chat has ended.\r\n'),
('223113385bk', 1598474850, 1598476131, 2, 23, 0, 15, 0, 0, 0, 0, 4079, 0, 0, 0, 0, 'Shabeena Perera', 'Shabeena@activatedcarbon.com', '198.101.96.190', 'fd61ef370eb545061710ad606f2190cc', 'Name-_-Shabeena Perera-cus-Email-_-Shabeena Perera-cus-Please provide a brief description of how we can help:-_-how to invite people for online training-cus-', 'i just purchased a 8-hour hazwoper online training. How to add that to our account? and how to send that information to our service tech?', '<div class=\'ca\'><i>i just purchased a 8-hour hazwoper online training. How to add that to our account? and how to send that information to our service tech?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598474877_co>:</b></span> Good afternoon.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598474903_cv>:</b></span> good afternoon. My order # is 9408</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598474917_co>:</b></span> You should receive 2 email confirmations of your purchase one will be a receipt then next you will need to create your account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598474943_co>:</b></span> After you create your account you can either accept the training for yourself or invite an employee to complete the training</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598474944_cv>:</b></span> we already have an account. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598474965_cv>:</b></span> account email is <a href=\'mailto:dharshanj@activatedcarbon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dharshanj@activatedcarbon.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475009_cv>:</b></span> i am already in our account. how should i invite an employee?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475034_co>:</b></span> One moment please while I look you up</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475097_cv>:</b></span> thank you. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475348_co>:</b></span> I am still looking into this.  I am not sure if there was an issue with the website connecting.  I will keep looking and make sure you are good.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475517_co>:</b></span> Do you show an add participants link?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475617_co>:</b></span> Once you click on that link, on the next screen you should be able to search for existing users to invite or invite by email or invite with a code.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475726_cv>:</b></span> Hi Tiffany, I think i found the problem. Since i put my email address <a href=\'mailto:shabeena@activatedcarbon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>shabeena@activatedcarbon.com</a>, while i was placing the order. i had to create a new account</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475811_cv>:</b></span> After i open account, i see add participants.then invite by email. Is that correct? </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475825_co>:</b></span> That is correct</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475862_cv>:</b></span> now the employee should open the email and register right?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598475918_co>:</b></span> Yes, the employee with open the email and accept the invitation and then set up their account and they should be directed straight to the training sight after that.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598475974_cv>:</b></span> that\'s great. Thanks for your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598476027_co>:</b></span> Of course! Thank you! Is there anything else I canc assist you with<br>;</div><><div class=\'cv\'><span class=\'notranslate\'><b>Shabeena Perera<timestamp_1598476118_cv>:</b></span> that\'s all about. Thank you. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598476131_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'i just purchased a 8-hour hazwoper online training. How to add that to our account? and how to send that information to our service tech?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.\r\nShabeena Perera: good afternoon. My order # is 9408\r\nTiffany: You should receive 2 email confirmations of your purchase one will be a receipt then next you will need to create your account.  \r\nTiffany: After you create your account you can either accept the training for yourself or invite an employee to complete the training\r\nShabeena Perera: we already have an account. \r\nShabeena Perera: account email is mailto:dharshanj@activatedcarbon.com\r\nShabeena Perera: i am already in our account. how should i invite an employee?\r\nTiffany: One moment please while I look you up\r\nShabeena Perera: thank you. \r\nTiffany: I am still looking into this.  I am not sure if there was an issue with the website connecting.  I will keep looking and make sure you are good.\r\nTiffany: Do you show an add participants link?\r\nTiffany: Once you click on that link, on the next screen you should be able to search for existing users to invite or invite by email or invite with a code.\r\nShabeena Perera: Hi Tiffany, I think i found the problem. Since i put my email address mailto:shabeena@activatedcarbon.com, while i was placing the order. i had to create a new account\r\nShabeena Perera: After i open account, i see add participants.then invite by email. Is that correct? \r\nTiffany: That is correct\r\nShabeena Perera: now the employee should open the email and register right?\r\nTiffany: Yes, the employee with open the email and accept the invitation and then set up their account and they should be directed straight to the training sight after that.\r\nShabeena Perera: that\'s great. Thanks for your help.\r\nTiffany: Of course! Thank you! Is there anything else I canc assist you with;\r\nShabeena Perera: that\'s all about. Thank you. \r\nTiffany: Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n'),
('223187772y2', 1598549264, 1598549688, 2, 23, 0, 7, 0, 0, 5, 0, 2131, 0, 0, 0, 0, 'Sarah Fockler', 'sfockler@actransit.org', '73.170.196.25', '9631f26d0ce82f01c5df4e343b226544', 'Name-_-Sarah Fockler-cus-Email-_-sfockler@actransit.org-cus-Please provide a brief description of how we can help:-_-Missing Certificate-cus-', 'I completed my 8-hour HAZWOPER refresher in June, but I have not received the completion certificate.', '<div class=\'ca\'><i>I completed my 8-hour HAZWOPER refresher in June, but I have not received the completion certificate.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549284_co>:</b></span> Good afternoon Sarah.  One moment please while I look you up</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Fockler<timestamp_1598549436_cv>:</b></span> Thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549535_co>:</b></span> Sarah I see there was an error with the grading system.  I have set up your certificate to be mailed tomorrow.  I will also send you a PDF copy at no fee to your email since this was an error on our end.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549544_co>:</b></span> Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Fockler<timestamp_1598549566_cv>:</b></span> Nothing else, but what is the address that it will be sent to?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549609_co>:</b></span> To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer)</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549643_co>:</b></span> The address I have on file is: 10626 International Blvd Oakland CA 94603 attention Dan Ruslen</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Fockler<timestamp_1598549656_cv>:</b></span> Ok, that is correct.  I just wanted to double check</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Fockler<timestamp_1598549659_cv>:</b></span> Thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598549678_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Fockler<timestamp_1598549685_cv>:</b></span> You too</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I completed my 8-hour HAZWOPER refresher in June, but I have not received the completion certificate.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Sarah.  One moment please while I look you up\r\nSarah Fockler: Thanks\r\nTiffany: Sarah I see there was an error with the grading system.  I have set up your certificate to be mailed tomorrow.  I will also send you a PDF copy at no fee to your email since this was an error on our end.  \r\nTiffany: Is there anything else I can help you with?\r\nSarah Fockler: Nothing else, but what is the address that it will be sent to?\r\nTiffany: To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer)\r\nTiffany: The address I have on file is: 10626 International Blvd Oakland CA 94603 attention Dan Ruslen\r\nSarah Fockler: Ok, that is correct.  I just wanted to double check\r\nSarah Fockler: Thank you\r\nTiffany: Of course! Have a wonderful day!\r\nSarah Fockler: You too\r\nChat closed by the visitor. Chat has ended.\r\n'),
('22352326127', 1598884736, 1598885462, 2, 23, 0, 8, 0, 0, 0, 0, 1300, 0, 0, 0, 0, 'Calvin Wiggs', 'calvin.wiggs@aptim.com', '72.207.226.150', '8dab8fe3be3a80e76638c3aa1d049c33', 'Name-_-calvin Wiggs-cus-Email-_-calvin.wiggs@aptim.com-cus-Please provide a brief description of how we can help:-_-Need certificate for online 8-hour HAZWOPER refresher training-cus-', 'I completed the online 8-hour HAZWOPER refresher training well over 30 days ago and Have not received my training certificate yet. Can you email me a copy of my certificate?', '<div class=\'ca\'><i>I completed the online 8-hour HAZWOPER refresher training well over 30 days ago and Have not received my training certificate yet. Can you email me a copy of my certificate?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598884753_co>:</b></span> Good morning.  One moment please while I look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598884910_co>:</b></span> Calvin I do see you completed the training on 07-15-20.  All certificates registered with APTIM using the code 2013004589 are sent to Scott Poche in the Sulphur LA location. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Calvin Wiggs<timestamp_1598885011_cv>:</b></span> Okay, I will check with him.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598885044_co>:</b></span> Great! Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Calvin Wiggs<timestamp_1598885066_cv>:</b></span> No - thanks for your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1598885076_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I completed the online 8-hour HAZWOPER refresher training well over 30 days ago and Have not received my training certificate yet. Can you email me a copy of my certificate?\r\nTiffany has joined the chat.\r\nTiffany: Good morning.  One moment please while I look you up.\r\nTiffany: Calvin I do see you completed the training on 07-15-20.  All certificates registered with APTIM using the code 2013004589 are sent to Scott Poche in the Sulphur LA location. \r\nCalvin Wiggs: Okay, I will check with him.\r\nTiffany: Great! Is there anything else I can assist you with?\r\nCalvin Wiggs: No - thanks for your help.\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('223701136pt', 1599062603, 1599063549, 2, 23, 0, 7, 0, 0, 0, 0, 4781, 0, 0, 0, 0, 'terri', 'terri.wyels@erm.com', '108.245.208.6', '661e37ec364d84cdef21465ce2de2c82', 'Name-_-terri-cus-Email-_-terri.wyels@erm.com-cus-Please provide a brief description of how we can help:-_-class this friday?-cus-', '8 hour in person class in sacramento this friday', '<div class=\'ca\'><i>8 hour in person class in sacramento this friday</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062619_co>:</b></span> Good morning Terri.</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062623_cv>:</b></span> Hi</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062643_cv>:</b></span> I have an employee signed up for the 8 hour class this Friday in Sacramento.  do you know if it is a go yet?</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062662_cv>:</b></span> she had signed up for the 40 hour hybrid and did the online part but needs to 8 hour in person part.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062705_co>:</b></span> Unfortunately the Sacramento class for this Friday has been cancelled. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062718_co>:</b></span> Is this for Gayle Dumm?</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062727_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062733_cv>:</b></span> what is the next option?</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062737_cv>:</b></span> in sacramento</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062750_co>:</b></span> One moment please while I check the schedule</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062773_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062795_co>:</b></span> October 16</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062825_cv>:</b></span> what is the next one that is closest but not in sacrament</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062923_co>:</b></span> Current date/location options Pasadena September 18, 2020<br>Costa Mesa October 2, 2020<br>San Jose October 9, 2020<br>Long Beach October 16, 2020<br>Sacramento October 16, 2020<br>Oakland October 23, 2020<br>Sherman Oaks October 30, 2020<br>Riverside November 13, 2020<br>San Jose November 13, 2020<br>Costa Mesa November 20, 2020<br>San Francisco (South)November 20, 2020<br>Anaheim December 4, 2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062943_cv>:</b></span> nothing else in September?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599062957_co>:</b></span> Pasadena September 18, 2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062970_cv>:</b></span> that is 8 hours away</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062978_cv>:</b></span> how about san fran, san jose Oakland</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599062980_cv>:</b></span> san jose</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599063009_co>:</b></span> San Jose October 9, 2020 is the next closest one in those areas</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063025_cv>:</b></span> so nothing in September??</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063080_cv>:</b></span> and what is the change sacrament class is cancelled?</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063242_cv>:</b></span> hi?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599063291_co>:</b></span> Upper management makes the decisions based on registrations received as well as the now with the different COVID regulations in place and continual changes</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063356_cv>:</b></span> totally understood.  are there any other classes in September?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599063440_co>:</b></span> The only one in California is in Pasadena, CA on 09-18-20.</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063464_cv>:</b></span> ok.  sign Gayle up for 10/16 in Sacramento.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063466_cv>:</b></span> thanks.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599063506_co>:</b></span> Got it! Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>terri<timestamp_1599063528_cv>:</b></span> no.  thanks for your help</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599063549_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', '8 hour in person class in sacramento this friday\r\nTiffany has joined the chat.\r\nTiffany: Good morning Terri.\r\nterri: Hi\r\nterri: I have an employee signed up for the 8 hour class this Friday in Sacramento.  do you know if it is a go yet?\r\nterri: she had signed up for the 40 hour hybrid and did the online part but needs to 8 hour in person part.\r\nTiffany: Unfortunately the Sacramento class for this Friday has been cancelled. \r\nTiffany: Is this for Gayle Dumm?\r\nterri: yes\r\nterri: what is the next option?\r\nterri: in sacramento\r\nTiffany: One moment please while I check the schedule\r\nterri: thanks\r\nTiffany: October 16\r\nterri: what is the next one that is closest but not in sacrament\r\nTiffany: Current date/location options Pasadena September 18, 2020Costa Mesa October 2, 2020San Jose October 9, 2020Long Beach October 16, 2020Sacramento October 16, 2020Oakland October 23, 2020Sherman Oaks October 30, 2020Riverside November 13, 2020San Jose November 13, 2020Costa Mesa November 20, 2020San Francisco (South)November 20, 2020Anaheim December 4, 2020\r\nterri: nothing else in September?\r\nTiffany: Pasadena September 18, 2020\r\nterri: that is 8 hours away\r\nterri: how about san fran, san jose Oakland\r\nterri: san jose\r\nTiffany: San Jose October 9, 2020 is the next closest one in those areas\r\nterri: so nothing in September??\r\nterri: and what is the change sacrament class is cancelled?\r\nterri: hi?\r\nTiffany: Upper management makes the decisions based on registrations received as well as the now with the different COVID regulations in place and continual changes\r\nterri: totally understood.  are there any other classes in September?\r\nTiffany: The only one in California is in Pasadena, CA on 09-18-20.\r\nterri: ok.  sign Gayle up for 10/16 in Sacramento.  \r\nterri: thanks.\r\nTiffany: Got it! Is there anything else I can help you with?\r\nterri: no.  thanks for your help\r\nTiffany: Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n'),
('223874153xq', 1599235628, 1599236707, 2, 23, 0, 8, 0, 0, 0, 0, 1176, 0, 0, 0, 0, 'Carlos Reyes', 'CAReyes@kleinfelder.com', '104.180.90.17', 'b68cb2e80d109deb2f0ed4a9fcc68e81', 'Name-_-Carlos A Reyes-cus-Email-_-Carlos A Reyes-cus-Please provide a brief description of how we can help:-_-Certificate-cus-', 'Can I get a digital copy of my certificate sent to me?\r\n', '<div class=\'ca\'><i>Can I get a digital copy of my certificate sent to me?\r\n</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235641_co>:</b></span> Good afternoon.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235669_co>:</b></span> There is a $10 fee to reissue or expedite a certificate via PDF.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235694_co>:</b></span> What course did you complete?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235777_co>:</b></span> I see you completed the 40-Hour HAZWOPER course.  You still need the hands-on class once available in your area.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235834_co>:</b></span> We did mail the original certificate out on Tuesday 09-01-2020 to Kleinfelder, Inc attention Julie Ster.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599235933_co>:</b></span> Hello are you still there?</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Can I get a digital copy of my certificate sent to me?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  \r\nTiffany: There is a $10 fee to reissue or expedite a certificate via PDF.\r\nTiffany: What course did you complete?\r\nTiffany: I see you completed the 40-Hour HAZWOPER course.  You still need the hands-on class once available in your area.  \r\nTiffany: We did mail the original certificate out on Tuesday 09-01-2020 to Kleinfelder, Inc attention Julie Ster.  \r\nTiffany: Hello are you still there?\r\nChat closed by the operator. Chat has ended.\r\n'),
('223881468r6', 1599242935, 1599243203, 2, 23, 0, 10, 0, 0, 0, 0, 644, 0, 0, 0, 0, 'Heather Habinyak', 'habinyak.heather@gmail.com', '75.132.129.131', '197939b2c7e7eb20ea7c196e9438d592', 'Name-_-Heather -cus-Email-_-habinyak.heather@gmail.com-cus-Please provide a brief description of how we can help:-_-Tech difficulties-cus-', 'I am taking the assessment for \"Concentrations and Toxic Levels\" in the OSHA 40 hr Hazwoper Training and the application won\'t allow me to move on to the next question. ', '<div class=\'ca\'><i>I am taking the assessment for \"Concentrations and Toxic Levels\" in the OSHA 40 hr Hazwoper Training and the application won\'t allow me to move on to the next question. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599242970_co>:</b></span> One moment please while I look you up.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243203_co>:</b></span> Heather can you log off and back on and see if that resolves the issue.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I am taking the assessment for \"Concentrations and Toxic Levels\" in the OSHA 40 hr Hazwoper Training and the application won\'t allow me to move on to the next question. \r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up.  \r\nTiffany: Heather can you log off and back on and see if that resolves the issue.\r\nThe party has left.  Chat has ended.\r\n'),
('223881541uy', 1599243007, 1599243940, 2, 23, 0, 12, 0, 0, 0, 0, 2255, 0, 0, 0, 0, 'Heather Habinyak', 'habinyak.heather@gmail.com', '75.132.129.131', '64414023b111cc0febc25d51c1826c94', 'Name-_-Heather Habinyak-cus-Email-_-Heather Habinyak-cus-Please provide a brief description of how we can help:-_-Tech problems-cus-', 'Im taking an assessment and it wont allow me to move to the next question', '<div class=\'ca\'><i>Im taking an assessment and it wont allow me to move to the next question</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243049_co>:</b></span> One moment please.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243052_cv>:</b></span> Hi </div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243055_cv>:</b></span> okay </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243177_co>:</b></span> Heather can you log off and back on and see if that resolves the issue.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243222_cv>:</b></span> I just tried </div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243228_cv>:</b></span> it didnt get resolved :/</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243279_co>:</b></span> What web browser are you using?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243306_cv>:</b></span> Chrome</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243368_co>:</b></span> That is good.  One moment please while I trouble shoot to see if I can find a problem.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243375_cv>:</b></span> okay</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243582_co>:</b></span> I am trying to see if we can just skip you ahead.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243592_cv>:</b></span> okay </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243890_co>:</b></span> You should be good to go.  If it is not showing on your end please log out and log back in.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Heather Habinyak<timestamp_1599243930_cv>:</b></span> great, it\'s showing. Thanks Tiffany! have a good day</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599243940_co>:</b></span> You too!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Im taking an assessment and it wont allow me to move to the next question\r\nTiffany has joined the chat.\r\nTiffany: One moment please.  \r\nHeather Habinyak: Hi \r\nHeather Habinyak: okay \r\nTiffany: Heather can you log off and back on and see if that resolves the issue.\r\nHeather Habinyak: I just tried \r\nHeather Habinyak: it didnt get resolved :/\r\nTiffany: What web browser are you using?\r\nHeather Habinyak: Chrome\r\nTiffany: That is good.  One moment please while I trouble shoot to see if I can find a problem.  \r\nHeather Habinyak: okay\r\nTiffany: I am trying to see if we can just skip you ahead.\r\nHeather Habinyak: okay \r\nTiffany: You should be good to go.  If it is not showing on your end please log out and log back in.  \r\nHeather Habinyak: great, it\'s showing. Thanks Tiffany! have a good day\r\nTiffany: You too!\r\nThe party has left.  Chat has ended.\r\n'),
('2238852892h', 1599246762, 1599246954, 2, 23, 0, 0, 0, 12, 0, 0, 1415, 0, 0, 0, 0, 'Tony-Instructor', 'tcamper@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tony-Instructor<timestamp_1599246767_co>:</b></span> I owe you an apology</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599246772_cv>:</b></span> Hello TOny.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tony-Instructor<timestamp_1599246785_co>:</b></span> I blind transferred a chat to your.  I am so sorry</div><><div class=\'co\'><span class=\'notranslate\'><b>Tony-Instructor<timestamp_1599246808_co>:</b></span> I had 3 things going on and I was rude by not asking first</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599246890_cv>:</b></span> No worries.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tony-Instructor<timestamp_1599246904_co>:</b></span> *bows*   thank you</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599246920_cv>:</b></span> I understand.  I believe I might have already been talking with the client as well.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599246944_cv>:</b></span> Have a wonderful labor day weekend!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tony-Instructor<timestamp_1599246951_co>:</b></span> LOL  ok. I guess as long as they are seen to.  you as well</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Tiffany has joined the chat.\r\nTony-Instructor: I owe you an apology\r\nTiffany: Hello TOny.\r\nTony-Instructor: I blind transferred a chat to your.  I am so sorry\r\nTony-Instructor: I had 3 things going on and I was rude by not asking first\r\nTiffany: No worries.  \r\nTony-Instructor: *bows*   thank you\r\nTiffany: I understand.  I believe I might have already been talking with the client as well.  \r\nTiffany: Have a wonderful labor day weekend!\r\nTony-Instructor: LOL  ok. I guess as long as they are seen to.  you as well\r\nChat closed by the operator. Chat has ended.\r\n'),
('224303227ma', 1599664718, 1599665076, 2, 23, 0, 7, 0, 0, 0, 0, 2840, 0, 0, 0, 0, 'Margaret Callahan', 'mcallahan@brightfieldsinc.com', '50.226.142.246', '1a064aac5120ec46e32eadf7e69ca16f', 'Name-_-Margaret Callahan-cus-Email-_-mcallahan@brightfieldsinc.com-cus-Please provide a brief description of how we can help:-_-40 Hr HAZWOPER Supplemental-cus-', 'I\'m following up for George Spock, who just completed his 40 Hr (including Supplemental) online and received his Training Voucher for Hands-on training (to be used sometime in the next 6 mo).    Is there a place on your website, where I can view those training options?  Or does it need to be via phone...', '<div class=\'ca\'><i>I\'m following up for George Spock, who just completed his 40 Hr (including Supplemental) online and received his Training Voucher for Hands-on training (to be used sometime in the next 6 mo).    Is there a place on your website, where I can view those training options?  Or does it need to be via phone...</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664728_co>:</b></span> Good morning!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664760_cv>:</b></span> good morning. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664769_co>:</b></span> Yes the dates we have the hands-on training is the same as the 8-Hour Refresher.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664794_co>:</b></span> Here is a link to the page to view the dates: 8-HOUR HAZWOPER ANNUAL REFRESHER</div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664832_cv>:</b></span> can you resend that link?  (it didn\'t come thru as a link). </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664837_co>:</b></span> oh I am sorry it did not come over as a link here is the webpages address: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664868_cv>:</b></span> got it.     thanks!   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664920_cv>:</b></span> So the Hands On Supplemental Day - is the same thing as 8 Hour HAZWOPER Annual Refresher, correct?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664942_co>:</b></span> Yes that is correct. When you find a date and location to register for the hands-on class DO NOT register for the 8-Hour HAZWOPER Refresher on the website.  Call our office the Monday before the class and we will ensure he has completed the online portion and set him up manually for the class.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664958_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599664976_co>:</b></span> Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Callahan<timestamp_1599664992_cv>:</b></span> that\'s all for now, thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599665004_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I\'m following up for George Spock, who just completed his 40 Hr (including Supplemental) online and received his Training Voucher for Hands-on training (to be used sometime in the next 6 mo).    Is there a place on your website, where I can view those training options?  Or does it need to be via phone...\r\nTiffany has joined the chat.\r\nTiffany: Good morning!\r\nMargaret Callahan: good morning. \r\nTiffany: Yes the dates we have the hands-on training is the same as the 8-Hour Refresher.\r\nTiffany: Here is a link to the page to view the dates: 8-HOUR HAZWOPER ANNUAL REFRESHER\r\nMargaret Callahan: can you resend that link?  (it didn\'t come thru as a link). \r\nTiffany: oh I am sorry it did not come over as a link here is the webpages address: https://csregs.com/collections/8-hour-hazwoper-annual-refresher \r\nMargaret Callahan: got it.     thanks!   \r\nMargaret Callahan: So the Hands On Supplemental Day - is the same thing as 8 Hour HAZWOPER Annual Refresher, correct?\r\nTiffany: Yes that is correct. When you find a date and location to register for the hands-on class DO NOT register for the 8-Hour HAZWOPER Refresher on the website.  Call our office the Monday before the class and we will ensure he has completed the online portion and set him up manually for the class.\r\nMargaret Callahan: ok\r\nTiffany: Is there anything else I can help you with?\r\nMargaret Callahan: that\'s all for now, thank you.\r\nTiffany: Of course! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('2243131867r', 1599674674, 1599675822, 4, 22, 0, 21, 0, 0, 5, 0, 3224, 0, 0, 0, 0, 'Beth Hadder', 'beth.hadder@ghd.com', '104.129.196.49', 'aa87c7babd3c236468c7d7d1ad4c26e7', 'Name-_-Beth-cus-Email-_-beth.hadder@ghd.com-cus-Please provide a brief description of how we can help:-_-in person portion of hybrid course-cus-', 'We recently had two employees complete the online portion of the hybrid course. Do you have a course schedule available for the 8-hour in-person part of this?', '<div class=\'ca\'><i>We recently had two employees complete the online portion of the hybrid course. Do you have a course schedule available for the 8-hour in-person part of this?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599674705_co>:</b></span> Yes, give me one second to pull that link up for you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599674740_co>:</b></span> Where are you located?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599674768_cv>:</b></span> Southwest Michigan</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599674805_co>:</b></span> Really, I graduated High School in Battle Creek.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599674833_cv>:</b></span> Our office is in Plainwell - just north of Kalamazoo</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599674946_co>:</b></span> I am very familiar with Plainwell. So, we have an 8 hour course scheduled in Chicago on the 9th of October and one in Detroit on the 18 of September.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599675086_co>:</b></span> These classes are scheduled, but have not yet received a large enough enrollment to confirm them. However, between the two, the Detroit class is closer to confirming.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599675150_cv>:</b></span> That one might work for us - where exactly is the \"Detroit\" class? Being from Michigan, you understand that everything east of Ann Arbor is considered Detroit!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599675283_co>:</b></span> Ha! I definitely understand that. It\'s Southfield. 24977 Northwestern Highway Southfield, MI 48076 to be exact.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599675359_cv>:</b></span> What time would the course begin? Wondering if we would need to put our guys in a hotel or if they could commute for the course</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599675381_co>:</b></span> 8 a.m.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599675453_cv>:</b></span> Ok, thanks for the info. I will ask their supervisors to see if that works. How would I register if we decide to go ahead? What is the deadline for the decision to actually confirm the class?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599675633_co>:</b></span> We might confirm that class as early as this Friday, but would not cancel it until a week from today.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1599675695_co>:</b></span> If you want to get these two into that class if it goes you can call my direct line <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>303-307-9220</a> ext. 305 and I can get that set up for you.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beth Hadder<timestamp_1599675805_cv>:</b></span> Thanks, Drew!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'We recently had two employees complete the online portion of the hybrid course. Do you have a course schedule available for the 8-hour in-person part of this?\r\nDrew has joined the chat.\r\nDrew: Yes, give me one second to pull that link up for you.\r\nDrew: Where are you located?\r\nBeth Hadder: Southwest Michigan\r\nDrew: Really, I graduated High School in Battle Creek.\r\nBeth Hadder: Our office is in Plainwell - just north of Kalamazoo\r\nDrew: I am very familiar with Plainwell. So, we have an 8 hour course scheduled in Chicago on the 9th of October and one in Detroit on the 18 of September.\r\nDrew: These classes are scheduled, but have not yet received a large enough enrollment to confirm them. However, between the two, the Detroit class is closer to confirming.\r\nBeth Hadder: That one might work for us - where exactly is the \"Detroit\" class? Being from Michigan, you understand that everything east of Ann Arbor is considered Detroit!\r\nDrew: Ha! I definitely understand that. It\'s Southfield. 24977 Northwestern Highway Southfield, MI 48076 to be exact.\r\nBeth Hadder: What time would the course begin? Wondering if we would need to put our guys in a hotel or if they could commute for the course\r\nDrew: 8 a.m.\r\nBeth Hadder: Ok, thanks for the info. I will ask their supervisors to see if that works. How would I register if we decide to go ahead? What is the deadline for the decision to actually confirm the class?\r\nDrew: We might confirm that class as early as this Friday, but would not cancel it until a week from today.\r\nDrew: If you want to get these two into that class if it goes you can call my direct line tel:3033079220 ext. 305 and I can get that set up for you.\r\nBeth Hadder: Thanks, Drew!\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('224322079y9', 1599683566, 1599684071, 2, 23, 0, 4, 0, 0, 5, 0, 2227, 0, 0, 0, 0, 'Scott Wojcicki', 'scott.wojcicki@aptim.com', '12.219.57.141', 'c0c9e79a48131bd94bbf21e3c58b5ec2', 'Name-_-Scott Wojcicki-cus-Email-_-scott.wojcicki@aptim.com-cus-Please provide a brief description of how we can help:-_-I need to get a copy of the payment receipt for my training.-cus-', 'Hello, can someone please email to me a payment receipt for the 8 hour OSHA Refresher training I took last Friday (9/4/20)?', '<div class=\'ca\'><i>Hello, can someone please email to me a payment receipt for the 8 hour OSHA Refresher training I took last Friday (9/4/20)?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599683578_co>:</b></span> Good afternoon.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599683585_cv>:</b></span> Hello.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599683586_co>:</b></span> One moment while I look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599683790_co>:</b></span> I will email you a receipt shortly.  Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599683835_cv>:</b></span> Thank you.  Do I get a copy of the certificate too or does that only go to our HSSE officer?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599683883_co>:</b></span> The certificate is sent to 4809 E. Napoleon St. Sulphur LA 70663 to Scott Poche</div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599683921_cv>:</b></span> Is it possible to get a copy?  If no, that\'s okay.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599683979_co>:</b></span> You would have to get the copy from Scott Poche.  Otherwise there is a $10 reissue fee.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599684007_cv>:</b></span> Ok, thanks.  I\'ll keep an eye out for the email with the payment receipt.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599684024_co>:</b></span> IS there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599684036_cv>:</b></span> That\'s it.  Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599684063_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Scott Wojcicki<timestamp_1599684070_cv>:</b></span> You too.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Hello, can someone please email to me a payment receipt for the 8 hour OSHA Refresher training I took last Friday (9/4/20)?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  \r\nScott Wojcicki: Hello.\r\nTiffany: One moment while I look you up.\r\nTiffany: I will email you a receipt shortly.  Is there anything else I can help you with?\r\nScott Wojcicki: Thank you.  Do I get a copy of the certificate too or does that only go to our HSSE officer?\r\nTiffany: The certificate is sent to 4809 E. Napoleon St. Sulphur LA 70663 to Scott Poche\r\nScott Wojcicki: Is it possible to get a copy?  If no, that\'s okay.\r\nTiffany: You would have to get the copy from Scott Poche.  Otherwise there is a $10 reissue fee.  \r\nScott Wojcicki: Ok, thanks.  I\'ll keep an eye out for the email with the payment receipt.\r\nTiffany: IS there anything else I can assist you with?\r\nScott Wojcicki: That\'s it.  Thank you.\r\nTiffany: Have a wonderful day!\r\nScott Wojcicki: You too.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('224393190ry', 1599754656, 1599754910, 2, 23, 0, 5, 0, 0, 0, 0, 652, 0, 0, 0, 0, 'Rory Wilson', 'rory.wilson@fhr.com', '72.21.227.18', '38a0fd43d3ba7b1f1483e2a23d93a3f2', 'Name-_-Rory Wilson-cus-Email-_-rory.wilson@fhr.com-cus-Please provide a brief description of how we can help:-_-Mailed Certificate-cus-', 'I haven\'t received my certificate yet and was wondering where and to whom it was mailed.  Thanks!', '<div class=\'ca\'><i>I haven\'t received my certificate yet and was wondering where and to whom it was mailed.  Thanks!</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599754715_co>:</b></span> Good afternoon.  One moment please while I look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599754910_co>:</b></span> Your certificate was mailed on 9/1/2020 to Flint Hills Resources Attention Rory Wilson 12555 Clark Road PO Box 64596 Rosemount, MN 55068</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I haven\'t received my certificate yet and was wondering where and to whom it was mailed.  Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  One moment please while I look you up.\r\nTiffany: Your certificate was mailed on 9/1/2020 to Flint Hills Resources Attention Rory Wilson 12555 Clark Road PO Box 64596 Rosemount, MN 55068\r\nThe party has left.  Chat has ended.\r\n'),
('224411474wm', 1599772969, 1599773717, 2, 23, 0, 11, 0, 0, 5, 0, 4401, 0, 0, 0, 0, 'Kimberly Light', 'kimberly.light@anteagroup.com', '107.131.194.230', '5ecdef74e5243f5f04020ef6c963845e', 'Name-_-Kimberly Light-cus-Email-_-kimberly.light@anteagroup.com-cus-Please provide a brief description of how we can help:-_-In person training confirmation-cus-', 'Is the Detroit 40-hour HAZWOPER class a sure bet and what are the safety protocols for attending class', '<div class=\'ca\'><i>Is the Detroit 40-hour HAZWOPER class a sure bet and what are the safety protocols for attending class</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599772984_co>:</b></span> Good afternoon Kimberly.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773009_cv>:</b></span> Hello, looking to understand if the 40 hour course schedule for Detroit next week is happening</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773036_cv>:</b></span> I don\'t want to sign an employee up if the course is going to be cancelled for attendance </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773074_co>:</b></span> The class for net week has not been confirmed at this time but we are close to confirming it.  I an ask upper management if the class will confirm with one more 40 hour student if you would like</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773095_co>:</b></span> I will send you an email as well with the safety policy</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773111_cv>:</b></span> excellent on the safety policy, thank you there</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773141_cv>:</b></span> if we decide to go the hybrid route next week, would it be likely the Friday in-person sessions would be active?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773146_cv>:</b></span> (Plan B)</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773222_co>:</b></span> It would more likely confirm if your employee went to the full seminar class.  But I can ask if you would like to hold for a moment.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773241_cv>:</b></span> I can do that, thank you</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773257_cv>:</b></span> Michigan is tricky, so looking at our options for in-person or hybrid for next week</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773457_co>:</b></span> I was told if you register your 40-Hour HAZWOPER into the FULL seminar class it will be confirmed.  But if you do the online 40 Hour and shoot for the last day -09-18-2020 for the hands-on portion that class may end up being cancelled unless we get a few more 8-Hour HAZWOPER registrations.  But the final decision will be made tomorrow around 10am MST    </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773514_cv>:</b></span> Okay, so we are waiting on another person for the in-person...but the hybrid in-person for next week is not looking great</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773539_cv>:</b></span> that\'s exactly what I need Tiffany, thanks very much for your help and the safety information!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773559_co>:</b></span> Of course! Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773569_cv>:</b></span> I\'m all set, thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773589_co>:</b></span> Do you know when you will know how you will proceed with your registration?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773628_cv>:</b></span> I\'m talking with my safety department right now - we have to review seminar policies and will go from there</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773645_co>:</b></span> Thank you for that information!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773676_cv>:</b></span> very welcome, if we are a go, you\'ll have another registration before 10AM MST tomorrow</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599773702_co>:</b></span> Great news! I hope you have a wonderful evening!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Light<timestamp_1599773716_cv>:</b></span> Thanks, you too!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Is the Detroit 40-hour HAZWOPER class a sure bet and what are the safety protocols for attending class\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Kimberly.\r\nKimberly Light: Hello, looking to understand if the 40 hour course schedule for Detroit next week is happening\r\nKimberly Light: I don\'t want to sign an employee up if the course is going to be cancelled for attendance \r\nTiffany: The class for net week has not been confirmed at this time but we are close to confirming it.  I an ask upper management if the class will confirm with one more 40 hour student if you would like\r\nTiffany: I will send you an email as well with the safety policy\r\nKimberly Light: excellent on the safety policy, thank you there\r\nKimberly Light: if we decide to go the hybrid route next week, would it be likely the Friday in-person sessions would be active?\r\nKimberly Light: (Plan B)\r\nTiffany: It would more likely confirm if your employee went to the full seminar class.  But I can ask if you would like to hold for a moment.\r\nKimberly Light: I can do that, thank you\r\nKimberly Light: Michigan is tricky, so looking at our options for in-person or hybrid for next week\r\nTiffany: I was told if you register your 40-Hour HAZWOPER into the FULL seminar class it will be confirmed.  But if you do the online 40 Hour and shoot for the last day -09-18-2020 for the hands-on portion that class may end up being cancelled unless we get a few more 8-Hour HAZWOPER registrations.  But the final decision will be made tomorrow around 10am MST    \r\nKimberly Light: Okay, so we are waiting on another person for the in-person...but the hybrid in-person for next week is not looking great\r\nKimberly Light: that\'s exactly what I need Tiffany, thanks very much for your help and the safety information!\r\nTiffany: Of course! Is there anything else I can assist you with?\r\nKimberly Light: I\'m all set, thank you!\r\nTiffany: Do you know when you will know how you will proceed with your registration?\r\nKimberly Light: I\'m talking with my safety department right now - we have to review seminar policies and will go from there\r\nTiffany: Thank you for that information!\r\nKimberly Light: very welcome, if we are a go, you\'ll have another registration before 10AM MST tomorrow\r\nTiffany: Great news! I hope you have a wonderful evening!\r\nKimberly Light: Thanks, you too!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('224492983mw', 1599854482, 1599854813, 2, 23, 0, 13, 0, 0, 0, 0, 986, 0, 0, 0, 0, 'Beau Beaube', 'beau@flprotech.com', '97.106.178.216', '88398befd9a1d9335793b12a0cb90331', 'Name-_-Beau Beaube-cus-Email-_-beau@flprotech.com-cus-Please provide a brief description of how we can help:-_-looking for certs-cus-', 'I believe I took an 8 hr refresher with CS in 2017 or 2018 but don\'t remember the email I used.  Is it possible to look it up by name?', '<div class=\'ca\'><i>I believe I took an 8 hr refresher with CS in 2017 or 2018 but don\'t remember the email I used.  Is it possible to look it up by name?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599854502_co>:</b></span> Good afternoon.  One moment please while I look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599854630_co>:</b></span> The last time you trained with Compliance Solutions was in 2014.  We have a new training website.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1599854779_co>:</b></span> Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Beau Beaube<timestamp_1599854810_cv>:</b></span> no thankyou, now I have to find which website I did the refesher, Thanks for your help</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I believe I took an 8 hr refresher with CS in 2017 or 2018 but don\'t remember the email I used.  Is it possible to look it up by name?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  One moment please while I look you up.\r\nTiffany: The last time you trained with Compliance Solutions was in 2014.  We have a new training website.\r\nTiffany: Is there anything else I can help you with?\r\nBeau Beaube: no thankyou, now I have to find which website I did the refesher, Thanks for your help\r\nChat closed by the visitor. Chat has ended.\r\n'),
('22493147943', 1600292962, 1600294231, 4, 22, 0, 17, 0, 0, 0, 0, 4822, 0, 0, 0, 0, 'Emilie ', 'emilieb85@yahoo.com', '99.102.117.163', '90ded89acfcbbe95148ebb2c22b1a9d9', 'Name-_-Emilie -cus-Email-_-Emilie -cus-Please provide a brief description of how we can help:-_-Seeking a Hazwoper 40 online training -cus-', 'I currently just completed my OSHA 1O: General Industry and the OSHA 30: General Industry Health and safety. I\'m currently seeking an online hazwoper 40 class that will work with my work schedule. Since I\'m currently working part time. I wanted to know how much the course is and what days will the course take place? And will I receive an OSHA hazwoper 40 card and certification?', '<div class=\'ca\'><i>I currently just completed my OSHA 1O: General Industry and the OSHA 30: General Industry Health and safety. I\'m currently seeking an online hazwoper 40 class that will work with my work schedule. Since I\'m currently working part time. I wanted to know how much the course is and what days will the course take place? And will I receive an OSHA hazwoper 40 card and certification?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600292999_co>:</b></span> Hello Emilie</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600293020_cv>:</b></span> Hello Drew</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293102_co>:</b></span> Our current online course for the OSHA 40 Hour costs $565.00 </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293168_co>:</b></span> There are two different ways to approach the online course. There is a traditional online which would consist of 32 hours online with the last 8 hours to be completed at one of our open enrollment seminars.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293177_co>:</b></span> What city do you live in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600293219_cv>:</b></span> I live in St. Louis, Missouri</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293364_co>:</b></span> We only have one open enrollment 8 hour sessions in St. Louis for the remainder of the year on November 13th.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293486_co>:</b></span> We also have what we call a Hybrid 40 Hour online that we have created do to COVID. In this course, you would complete all 40 Hours online and would receive a certificate upon completion of the 40 Hours, but would still have to attend an 8 hour \"dress out\" once things fully open back up.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600293639_cv>:</b></span> So I could take the 40 hour online hybrid class and would get certified. Could I start the hybrid like this month or next month? And how much would the course be?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293697_co>:</b></span> You could start the Hybrid course as soon as you purchase it. It is an online course. It is $565.00.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600293753_cv>:</b></span> Oh wonderful. But I would have to take the 8 hour class after the hybrid? </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293819_co>:</b></span> Eventually yes. Unless you have a qualified person at your company to administer the \"dress out\".</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600293890_co>:</b></span> The only real difference between the traditional and the Hybrid course is that with the Hybrid you would complete an extra 8 hours online, but would get your certificate before completing the \"dress out\".</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600293994_cv>:</b></span> Ok. Well I currently work at a local grocery store due to covid. So I don\'t have a qualified person to take the \"dress out\" with. I\'m currently looking for a geology/environmental science position since my bachelors is in Geology. So that\'s why I\'m taking the OSHA classes to get the certification</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600294035_co>:</b></span> Very well. Would you like the link to the Hybrid course?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600294087_cv>:</b></span> Yes that would be great if you could send me the hybrid course link </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600294092_co>:</b></span> <a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600294120_co>:</b></span> Anything else I can help you with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emilie <timestamp_1600294154_cv>:</b></span> No not that I can think of. But thank you very much for your assistance </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600294204_co>:</b></span> Of course. Have a great day Emilie. If anything else pops up you can call me directly at <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>303-307-9220</a> ext. 305</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I currently just completed my OSHA 1O: General Industry and the OSHA 30: General Industry Health and safety. I\'m currently seeking an online hazwoper 40 class that will work with my work schedule. Since I\'m currently working part time. I wanted to know how much the course is and what days will the course take place? And will I receive an OSHA hazwoper 40 card and certification?\r\nDrew has joined the chat.\r\nDrew: Hello Emilie\r\nEmilie : Hello Drew\r\nDrew: Our current online course for the OSHA 40 Hour costs $565.00 \r\nDrew: There are two different ways to approach the online course. There is a traditional online which would consist of 32 hours online with the last 8 hours to be completed at one of our open enrollment seminars.\r\nDrew: What city do you live in?\r\nEmilie : I live in St. Louis, Missouri\r\nDrew: We only have one open enrollment 8 hour sessions in St. Louis for the remainder of the year on November 13th.\r\nDrew: We also have what we call a Hybrid 40 Hour online that we have created do to COVID. In this course, you would complete all 40 Hours online and would receive a certificate upon completion of the 40 Hours, but would still have to attend an 8 hour \"dress out\" once things fully open back up.\r\nEmilie : So I could take the 40 hour online hybrid class and would get certified. Could I start the hybrid like this month or next month? And how much would the course be?\r\nDrew: You could start the Hybrid course as soon as you purchase it. It is an online course. It is $565.00.\r\nEmilie : Oh wonderful. But I would have to take the 8 hour class after the hybrid? \r\nDrew: Eventually yes. Unless you have a qualified person at your company to administer the \"dress out\".\r\nDrew: The only real difference between the traditional and the Hybrid course is that with the Hybrid you would complete an extra 8 hours online, but would get your certificate before completing the \"dress out\".\r\nEmilie : Ok. Well I currently work at a local grocery store due to covid. So I don\'t have a qualified person to take the \"dress out\" with. I\'m currently looking for a geology/environmental science position since my bachelors is in Geology. So that\'s why I\'m taking the OSHA classes to get the certification\r\nDrew: Very well. Would you like the link to the Hybrid course?\r\nEmilie : Yes that would be great if you could send me the hybrid course link \r\nDrew: https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nDrew: Anything else I can help you with today?\r\nEmilie : No not that I can think of. But thank you very much for your assistance \r\nDrew: Of course. Have a great day Emilie. If anything else pops up you can call me directly at tel:3033079220 ext. 305\r\nChat closed by the operator. Chat has ended.\r\n'),
('2250135838p', 1600375076, 1600376396, 2, 23, 0, 6, 0, 0, 0, 0, 2688, 0, 0, 0, 0, 'Karen', 'karen@drillingengineers.com', '24.9.29.235', '18272d660c51c6280abae3d172184097', 'Name-_-Karen DiFrancesco-cus-Email-_-Karen DiFrancesco-cus-Please provide a brief description of how we can help:-_-Karen DiFrancesco-cus-', 'I am trying to register 10 employees for 8 hour refresher and it shows there is a 15% discount for 10 or more but that discount isn\'t being applied.', '<div class=\'ca\'><i>I am trying to register 10 employees for 8 hour refresher and it shows there is a 15% discount for 10 or more but that discount isn\'t being applied.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600375175_co>:</b></span> Good afternoon Karen.  There is an issue with the system at this time.  If you add the students and check out we will have to manually edit the order to give you the discount.  As long as it is the same class the 10 students are going to you will get the 15% discount</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600375216_cv>:</b></span> Okay.  So if I check out with a credit card, the charge will be changed before it hits the card?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600375265_co>:</b></span> Let me double check to confirm how it is edited.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600375273_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600375606_co>:</b></span> Okay so we will charge the full amount but right after we will edit the order and refund the amount that should have been discounted.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600375633_cv>:</b></span> That sounds great.  I will go ahead and finish checking out.  Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600375645_co>:</b></span> Have a wonderful day!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600375992_co>:</b></span> Karen I have Rick as the main contact on the account.  Should that be you and Rick as an alternate?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600376020_cv>:</b></span> Either way is fine</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600376093_co>:</b></span> The main contact is cc:ed on all seminar emails and if we have to mail any certificates they will be sent to their attention.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600376122_cv>:</b></span> You can leave Rick as the main contact</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600376211_co>:</b></span> Sounds good! </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600376239_cv>:</b></span> Thank you again for your help! Have a great afternoon.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600376264_co>:</b></span> You as well!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I am trying to register 10 employees for 8 hour refresher and it shows there is a 15% discount for 10 or more but that discount isn\'t being applied.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Karen.  There is an issue with the system at this time.  If you add the students and check out we will have to manually edit the order to give you the discount.  As long as it is the same class the 10 students are going to you will get the 15% discount\r\nKaren: Okay.  So if I check out with a credit card, the charge will be changed before it hits the card?\r\nTiffany: Let me double check to confirm how it is edited.\r\nKaren: thanks\r\nTiffany: Okay so we will charge the full amount but right after we will edit the order and refund the amount that should have been discounted.\r\nKaren: That sounds great.  I will go ahead and finish checking out.  Thank you.\r\nTiffany: Have a wonderful day!\r\nTiffany: Karen I have Rick as the main contact on the account.  Should that be you and Rick as an alternate?\r\nKaren: Either way is fine\r\nTiffany: The main contact is cc:ed on all seminar emails and if we have to mail any certificates they will be sent to their attention.  \r\nKaren: You can leave Rick as the main contact\r\nTiffany: Sounds good! \r\nKaren: Thank you again for your help! Have a great afternoon.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n'),
('225440813hm', 1600802279, 1600802476, 2, 23, 0, 5, 0, 0, 0, 0, 1435, 0, 0, 0, 0, 'Katie Benz', 'katie.benz@aptim.cin', '74.98.190.103', 'b3768e2916c74c82e88b991c9ddeff42', 'Name-_-Katie Benz -cus-Email-_-katie.benz@aptim.com-cus-Please provide a brief description of how we can help:-_-Online registration-cus-', 'Can you tell me the name of the employee who completed order #9559?', '<div class=\'ca\'><i>Can you tell me the name of the employee who completed order #9559?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600802303_co>:</b></span> Good afternoon.  One moment please while I look up that order.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Katie Benz<timestamp_1600802379_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600802403_co>:</b></span> I show you submitted the order on 09-11-2020 and then invited  Michael Biffel via email <a href=\'mailto:michael.biffel@aptim.com\' target=\'_blank\' rel=\'noopener noreferrer\'>michael.biffel@aptim.com</a> but we are still awaiting his response.  He has not accepted the invitation or declined it.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Katie Benz<timestamp_1600802431_cv>:</b></span> ok, I will nudge him. Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600802449_co>:</b></span> Of course! Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Katie Benz<timestamp_1600802468_cv>:</b></span> that\'s everything. Have a great afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600802476_co>:</b></span> You as well!!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Can you tell me the name of the employee who completed order #9559?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  One moment please while I look up that order.\r\nKatie Benz: thank you\r\nTiffany: I show you submitted the order on 09-11-2020 and then invited  Michael Biffel via email mailto:michael.biffel@aptim.com but we are still awaiting his response.  He has not accepted the invitation or declined it.  \r\nKatie Benz: ok, I will nudge him. Thank you!\r\nTiffany: Of course! Is there anything else I can help you with?\r\nKatie Benz: that\'s everything. Have a great afternoon\r\nTiffany: You as well!!\r\nThe party has left.  Chat has ended.\r\n'),
('225526886wj', 1600888411, 1600888825, 4, 22, 0, 19, 0, 0, 5, 0, 2309, 0, 0, 0, 0, 'Nathan ', 'nsarapas@trccompanies.com', '73.249.195.62', 'f2cbf2c831fd1a4f34f89f8cb9b1ee05', 'Name-_-Sarapas-cus-Email-_-nsarapas@trccompanies.com-cus-Please provide a brief description of how we can help:-_-Information out of date-cus-', 'This module says that the worst spill in US history occurred in 1989 (Exxon Valdez).  Deepwater Horizon released 210 million gallons versus the 11 million gallons in Valdez.', '<div class=\'ca\'><i>This module says that the worst spill in US history occurred in 1989 (Exxon Valdez).  Deepwater Horizon released 210 million gallons versus the 11 million gallons in Valdez.</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888431_cv>:</b></span> Salutations!  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888442_cv>:</b></span> Mostly, I\'m wondering if we can add newer spills to that module.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888495_co>:</b></span> Hello Nathan. I will pass this information on to my national training manager to be cross referenced and updated.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888527_co>:</b></span> Which course are you taking?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888538_cv>:</b></span> HAZWOPER 8 Hour Refresher.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888554_cv>:</b></span> This is the Spill Control and Containment module.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888569_co>:</b></span> Thank you for the update.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888584_cv>:</b></span> It does say \"Site Supervisor\" at the top.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888682_co>:</b></span> Other than that. How are you enjoying the course?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888699_cv>:</b></span> I think it\'s pretty good.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888740_co>:</b></span> I appreciate the feedback. Is there anything else I can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888765_cv>:</b></span> Nope, that\'s about it.  Just updating details would be appreciated!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nathan <timestamp_1600888767_cv>:</b></span> Be well!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1600888785_co>:</b></span> You as well, Nathan. Take care.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'This module says that the worst spill in US history occurred in 1989 (Exxon Valdez).  Deepwater Horizon released 210 million gallons versus the 11 million gallons in Valdez.\r\nDrew has joined the chat.\r\nNathan : Salutations!  \r\nNathan : Mostly, I\'m wondering if we can add newer spills to that module.\r\nDrew: Hello Nathan. I will pass this information on to my national training manager to be cross referenced and updated.\r\nDrew: Which course are you taking?\r\nNathan : HAZWOPER 8 Hour Refresher.\r\nNathan : This is the Spill Control and Containment module.\r\nDrew: Thank you for the update.\r\nNathan : It does say \"Site Supervisor\" at the top.\r\nDrew: Other than that. How are you enjoying the course?\r\nNathan : I think it\'s pretty good.\r\nDrew: I appreciate the feedback. Is there anything else I can help you with?\r\nNathan : Nope, that\'s about it.  Just updating details would be appreciated!\r\nNathan : Be well!\r\nDrew: You as well, Nathan. Take care.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2255998722g', 1600961367, 1600962831, 2, 23, 0, 10, 0, 0, 0, 0, 2308, 0, 0, 0, 0, 'Karen', 'karen@drillingengineers.com', '24.9.29.235', '18272d660c51c6280abae3d172184097', 'Name-_-Karen-cus-Email-_-karen@drillingengineers.com-cus-Please provide a brief description of how we can help:-_-change order-cus-', 'How do I go about changing my order no 9622A?  I have an employee who just quit so I need to take him off of this training.', '<div class=\'ca\'><i>How do I go about changing my order no 9622A?  I have an employee who just quit so I need to take him off of this training.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600961405_co>:</b></span> Good afternoon Karen.  One moment please while I look up this order and registration.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600961556_co>:</b></span> Are you able to substitute someone in place of the person in question?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600961669_cv>:</b></span> I don\'t</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600961845_co>:</b></span> I can remove the student from the class at no fee but no refunds are permitted and then you can reschedule/substitute someone into another 8-Hour Course (future date/location or into the online class) within 12 months.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600962032_co>:</b></span> Karen are you still there?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600962061_cv>:</b></span> oh yes I\'m sorry.  Okay, I need to remove Jeremy Phillips.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600962299_co>:</b></span> Karen, I have removed Jeremy from the class and made notes on the account.  When you are ready to have someone take his place and rescheduled you can email our office or give us a call.  You just need to reference a substitution at no fee in place of Jeremy Phillips and the order number.  We should be able to look everything up with just that information.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600962349_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600962412_cv>:</b></span> I think that\'s it.  Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1600962436_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1600962460_cv>:</b></span> you too</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'How do I go about changing my order no 9622A?  I have an employee who just quit so I need to take him off of this training.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Karen.  One moment please while I look up this order and registration.\r\nTiffany: Are you able to substitute someone in place of the person in question?\r\nKaren: I don\'t\r\nTiffany: I can remove the student from the class at no fee but no refunds are permitted and then you can reschedule/substitute someone into another 8-Hour Course (future date/location or into the online class) within 12 months.  \r\nTiffany: Karen are you still there?\r\nKaren: oh yes I\'m sorry.  Okay, I need to remove Jeremy Phillips.\r\nTiffany: Karen, I have removed Jeremy from the class and made notes on the account.  When you are ready to have someone take his place and rescheduled you can email our office or give us a call.  You just need to reference a substitution at no fee in place of Jeremy Phillips and the order number.  We should be able to look everything up with just that information.  \r\nTiffany: Is there anything else I can assist you with?\r\nKaren: I think that\'s it.  Thank you.\r\nTiffany: Of course! Have a wonderful day!\r\nKaren: you too\r\nChat closed by the operator. Chat has ended.\r\n'),
('226040364x8', 1601401846, 1601402799, 4, 22, 0, 15, 0, 0, 0, 0, 2341, 0, 0, 0, 0, 'Manuel salazar', 'jesus.salazar@cardinalhealth.com', '198.89.160.146', '1bcfe35048bce33f709f45aa4f86fb5c', 'Name-_-manuel-cus-Email-_-cc-cus-Please provide a brief description of how we can help:-_-how the online training works?-cus-', 'How the online training works?', '<div class=\'ca\'><i>How the online training works?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Manuel salazar<timestamp_1601401896_cv>:</b></span> anybody there?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601401906_co>:</b></span> Hello Manuel. Which online class are you referencing?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Manuel salazar<timestamp_1601401924_cv>:</b></span> DOT 49</div><><div class=\'cv\'><span class=\'notranslate\'><b>Manuel salazar<timestamp_1601401961_cv>:</b></span> DOT HAZmat Transportation</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601402104_co>:</b></span> Understood. You would purchase the course through our website then work through several modules. At the end you will be given an exam. You will be given 3 chances to get a 70% or better on this exam. Once you do that you will be given a certificate.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Manuel salazar<timestamp_1601402195_cv>:</b></span> Ok Thank you! what about the live instructor training are you guys on hold for the Pandemic in San Jose Ca.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601402375_co>:</b></span> No. We are still holding classes. We currently have a DOT class scheduled in San Jose, CA on November 9th. However, we would need to have a certain number of people register before we would confirm it.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601402529_co>:</b></span> We have however created a Virtual Instructor Led Training (VILT) as a substitute because of the pandemic. This course would be with a live instructor but from your computer (Zoom Meeting Style) instead of in person. We do the DOT version of these every Tuesday.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601402695_co>:</b></span> Is there anything else I can help you with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Manuel salazar<timestamp_1601402777_cv>:</b></span> Thank you we are done ! I will look for the online class</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601402798_co>:</b></span> Sounds good. Have fun.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'How the online training works?\r\nDrew has joined the chat.\r\nManuel salazar: anybody there?\r\nDrew: Hello Manuel. Which online class are you referencing?\r\nManuel salazar: DOT 49\r\nManuel salazar: DOT HAZmat Transportation\r\nDrew: Understood. You would purchase the course through our website then work through several modules. At the end you will be given an exam. You will be given 3 chances to get a 70% or better on this exam. Once you do that you will be given a certificate.\r\nManuel salazar: Ok Thank you! what about the live instructor training are you guys on hold for the Pandemic in San Jose Ca.\r\nDrew: No. We are still holding classes. We currently have a DOT class scheduled in San Jose, CA on November 9th. However, we would need to have a certain number of people register before we would confirm it.\r\nDrew: We have however created a Virtual Instructor Led Training (VILT) as a substitute because of the pandemic. This course would be with a live instructor but from your computer (Zoom Meeting Style) instead of in person. We do the DOT version of these every Tuesday.\r\nDrew: Is there anything else I can help you with today?\r\nManuel salazar: Thank you we are done ! I will look for the online class\r\nDrew: Sounds good. Have fun.\r\nChat closed by the operator. Chat has ended.\r\n'),
('2261141322w', 1601475607, 1601476065, 2, 23, 0, 8, 0, 0, 0, 0, 1644, 0, 0, 0, 0, 'Erin', 'emorgan@manniksmithgroup.com', '72.240.44.210', 'd274e4ce92dc4b3e599d9623a0a782ad', 'Name-_-Erin Morgan-cus-Email-_-emorgan@manniksmithgroup.com-cus-Please provide a brief description of how we can help:-_-New certificate needed-cus-', 'We need to have mailed to us a new copy of the 40 hr Hazwoper certificate for our employee Amber Kauppila', '<div class=\'ca\'><i>We need to have mailed to us a new copy of the 40 hr Hazwoper certificate for our employee Amber Kauppila</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601475629_co>:</b></span> Good morning Erin.  One moment while I look your company up please.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601475725_co>:</b></span> I see Amber completed her training in 2019.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601475771_co>:</b></span> I can email you a link to our website to where to would fill out a request form to have the certificate reissued.  There is a $10 fee.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1601475792_cv>:</b></span> That would be great thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601475833_co>:</b></span> I will send you the link in one moment.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601475967_co>:</b></span> I just sent the information to you.  Your company would be the sponsoring employer.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1601475990_cv>:</b></span> Thank you I have received it</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601476009_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1601476063_cv>:</b></span> No that is all thanks</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'We need to have mailed to us a new copy of the 40 hr Hazwoper certificate for our employee Amber Kauppila\r\nTiffany has joined the chat.\r\nTiffany: Good morning Erin.  One moment while I look your company up please.\r\nTiffany: I see Amber completed her training in 2019.  \r\nTiffany: I can email you a link to our website to where to would fill out a request form to have the certificate reissued.  There is a $10 fee.\r\nErin: That would be great thank you\r\nTiffany: I will send you the link in one moment.\r\nTiffany: I just sent the information to you.  Your company would be the sponsoring employer.\r\nErin: Thank you I have received it\r\nTiffany: Is there anything else I can assist you with?\r\nErin: No that is all thanks\r\nChat closed by the visitor. Chat has ended.\r\n'),
('226126351pt', 1601487872, 1601488129, 4, 22, 0, 15, 0, 0, 5, 0, 1470, 0, 0, 0, 0, 'Madison Wernke', 'mwernke@slrconsulting.com', '64.58.142.34', 'b6d96bca5cef7a95e192a96bd44c0c7a', 'Name-_-Madison Wernke-cus-Email-_-mwernke@slrconsulting.com-cus-Please provide a brief description of how we can help:-_-How long do I have to complete my course-cus-', 'I am currently working my way through the OSHA 40 Hour HAZWOPER. I have been working on it whenever I have time over the past few weeks. I am wondering if there is a cutoff date for when I need to have the course completed by.  ', '<div class=\'ca\'><i>I am currently working my way through the OSHA 40 Hour HAZWOPER. I have been working on it whenever I have time over the past few weeks. I am wondering if there is a cutoff date for when I need to have the course completed by.  </i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601487895_co>:</b></span> Hello Madison, Let me look at your file.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Madison Wernke<timestamp_1601487928_cv>:</b></span> At the very bottom of the training page, it says \"You have access to this course until November 29,2020\". Is that the cutoff date?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601488045_co>:</b></span> Yes, it is. If you need a little extra time once you get to November. Let us know and we can extend it an extra 30 days. However, it looks like you\'ve made some good progress.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Madison Wernke<timestamp_1601488075_cv>:</b></span> Okay great, I just wanted to confirm that. Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1601488108_co>:</b></span> Of course. Can I help you with anything else?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Madison Wernke<timestamp_1601488124_cv>:</b></span> Nope, that is it. Thank you</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I am currently working my way through the OSHA 40 Hour HAZWOPER. I have been working on it whenever I have time over the past few weeks. I am wondering if there is a cutoff date for when I need to have the course completed by.  \r\nDrew has joined the chat.\r\nDrew: Hello Madison, Let me look at your file.\r\nMadison Wernke: At the very bottom of the training page, it says \"You have access to this course until November 29,2020\". Is that the cutoff date?\r\nDrew: Yes, it is. If you need a little extra time once you get to November. Let us know and we can extend it an extra 30 days. However, it looks like you\'ve made some good progress.\r\nMadison Wernke: Okay great, I just wanted to confirm that. Thank you!\r\nDrew: Of course. Can I help you with anything else?\r\nMadison Wernke: Nope, that is it. Thank you\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('226134820yh', 1601496313, 1601498966, 2, 23, 0, 9, 0, 0, 0, 0, 4346, 0, 0, 0, 0, 'Steve Airhart', 'steveairhart@gofreestone.com', '66.119.214.125', '10bd277f3ac670cd6c913d17f9065ecb', 'Name-_-Steve-cus-Email-_-steveairhart@gofreestone.com-cus-Please provide a brief description of how we can help:-_-Steve P Airhart-cus-', 'Is your 40 hr HAZWOPER training in Oakland Oct 20-23 going to happen?  \r\n', '<div class=\'ca\'><i>Is your 40 hr HAZWOPER training in Oakland Oct 20-23 going to happen?  \r\n</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601496328_co>:</b></span> Good afternoon Steve.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601496368_co>:</b></span> That class is currently scheduled and the class status is pending.  If you give me one moment I will check if there has been an update.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496383_cv>:</b></span> ok</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496396_cv>:</b></span> also check on the Seattle course for the same date.  Thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601496558_co>:</b></span> Both those classes are still pending.  Are you looking to register a 40-Hour HAZWOPER Seminar course?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496592_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496638_cv>:</b></span> which of your 40-hr courses in October are a for sure go, on the west coast?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601496709_co>:</b></span> If you register for any location and that class cancels you do have the option of transferring to another location same dates.  One moment while I check to see what has been confirmed.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496746_cv>:</b></span> yeah my issue is arranging flights and lodging.  Hard to do on the spur of the moment.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601496852_co>:</b></span> The only class about to be confirmed on the west coast at this time is our San Jose, CA location for next week.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601496977_cv>:</b></span> can you tell me how many need to register for the seattle or oakland courses to happen?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601497014_co>:</b></span> I will ask to see if there is a number I can give you.  One moment please.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601497033_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601497274_co>:</b></span> I was told we would need about 4 or 5 more 40-Hour HAZWOPERs for Oakland, CA and about 3 more 40 Hours for our Seattle, WA location.  I understand you are trying to make travel arrangements and last minute would make it harder but the best option now would be the San Jose, CA class. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601497584_co>:</b></span> We have Charlotte, NC class that may be confirmed for next week as well.  I don\'t know if that is out of the questions for you or not but just thought I would give you the information.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601498502_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601498527_co>:</b></span> Is there anything else I can assist you with or do you have any more questions?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steve Airhart<timestamp_1601498631_cv>:</b></span> If I register for a class and it\'s cancelled, would you refund me the money?  My best option is to sign up for the Seattle class and if it cancels I will need to look for another training option.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601498808_co>:</b></span> At this time during the COVID pandemic the only registrations that are eligible for refund are registrations that are cancelled within 24 hours of placing the order.    View our seminar reschedule policy</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601498829_co>:</b></span> <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Is your 40 hr HAZWOPER training in Oakland Oct 20-23 going to happen?  \r\n\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Steve.\r\nTiffany: That class is currently scheduled and the class status is pending.  If you give me one moment I will check if there has been an update.  \r\nSteve Airhart: ok\r\nSteve Airhart: also check on the Seattle course for the same date.  Thanks\r\nTiffany: Both those classes are still pending.  Are you looking to register a 40-Hour HAZWOPER Seminar course?\r\nSteve Airhart: yes\r\nSteve Airhart: which of your 40-hr courses in October are a for sure go, on the west coast?\r\nTiffany: If you register for any location and that class cancels you do have the option of transferring to another location same dates.  One moment while I check to see what has been confirmed.  \r\nSteve Airhart: yeah my issue is arranging flights and lodging.  Hard to do on the spur of the moment.\r\nTiffany: The only class about to be confirmed on the west coast at this time is our San Jose, CA location for next week.\r\nSteve Airhart: can you tell me how many need to register for the seattle or oakland courses to happen?\r\nTiffany: I will ask to see if there is a number I can give you.  One moment please.  \r\nSteve Airhart: ok\r\nTiffany: I was told we would need about 4 or 5 more 40-Hour HAZWOPERs for Oakland, CA and about 3 more 40 Hours for our Seattle, WA location.  I understand you are trying to make travel arrangements and last minute would make it harder but the best option now would be the San Jose, CA class. \r\nTiffany: We have Charlotte, NC class that may be confirmed for next week as well.  I don\'t know if that is out of the questions for you or not but just thought I would give you the information.   \r\nSteve Airhart: thanks\r\nTiffany: Is there anything else I can assist you with or do you have any more questions?\r\nSteve Airhart: If I register for a class and it\'s cancelled, would you refund me the money?  My best option is to sign up for the Seattle class and if it cancels I will need to look for another training option.\r\nTiffany: At this time during the COVID pandemic the only registrations that are eligible for refund are registrations that are cancelled within 24 hours of placing the order.    View our seminar reschedule policy\r\nTiffany: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nChat closed by the visitor. Chat has ended.\r\n'),
('226216551z6', 1601578031, 1601578616, 2, 23, 0, 11, 0, 0, 0, 0, 3415, 0, 0, 0, 0, 'Jeff Tweeddale', 'jeffrey.tweeddale@woodplc.com', '12.129.64.198', '2fc70131417a590f1b0c57454432a002', 'Name-_-Jeff Tweeddale-cus-Email-_-Jeffrey.tweeddale@woodplc.com-cus-Please provide a brief description of how we can help:-_-Student Cert-cus-', 'I\'m was looking for the status of employee\'s HAZWOPER certificate. It was for Aaron Ricardi from Wood in Portland Maine.  ', '<div class=\'ca\'><i>I\'m was looking for the status of employee\'s HAZWOPER certificate. It was for Aaron Ricardi from Wood in Portland Maine.  </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578041_co>:</b></span> Good afternoon</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578045_cv>:</b></span> Hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578053_co>:</b></span> One moment while I look this employee up please.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578064_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578201_co>:</b></span> The certificate was mailed on 8/11/2020 to the following address and information: 511 Congress Street Suite 200 Portland, ME 04101-3428 to the attention of Glen Gordon.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578245_cv>:</b></span> It was not received, we are still closed with limited services. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578271_cv>:</b></span> Would it be possible to get an email copy sent? </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578305_cv>:</b></span> Also Glen Gordon is no long with Wood. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578307_co>:</b></span> I did try to call your office the other day when Eric Thompson registered to verify that Glen is still that contact to receive certificates.  Is he the right person or should it be you now on?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578340_cv>:</b></span> I would be the contact for that office</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578343_co>:</b></span> I will update the account to you and email you a PDF at no fee since the contact needed to be updated.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578355_cv>:</b></span> great, thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578357_co>:</b></span> Are you the EHS Coordinator?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578377_cv>:</b></span> I\'m actually the EHS Regional Manager</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578392_cv>:</b></span> I cover multiple offices but I sit in CT</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578434_co>:</b></span> Thank you for that information.  All certificates for this location will be sent to your attention via US Mail.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578447_cv>:</b></span> Great, thank you </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578507_co>:</b></span> Is there anything else I can assist you with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Tweeddale<timestamp_1601578528_cv>:</b></span> No, not right now. Have a great day</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1601578540_co>:</b></span> You as well!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I\'m was looking for the status of employee\'s HAZWOPER certificate. It was for Aaron Ricardi from Wood in Portland Maine.  \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon\r\nJeff Tweeddale: Hello\r\nTiffany: One moment while I look this employee up please.\r\nJeff Tweeddale: thank you\r\nTiffany: The certificate was mailed on 8/11/2020 to the following address and information: 511 Congress Street Suite 200 Portland, ME 04101-3428 to the attention of Glen Gordon.  \r\nJeff Tweeddale: It was not received, we are still closed with limited services. \r\nJeff Tweeddale: Would it be possible to get an email copy sent? \r\nJeff Tweeddale: Also Glen Gordon is no long with Wood. \r\nTiffany: I did try to call your office the other day when Eric Thompson registered to verify that Glen is still that contact to receive certificates.  Is he the right person or should it be you now on?\r\nJeff Tweeddale: I would be the contact for that office\r\nTiffany: I will update the account to you and email you a PDF at no fee since the contact needed to be updated.  \r\nJeff Tweeddale: great, thank you\r\nTiffany: Are you the EHS Coordinator?\r\nJeff Tweeddale: I\'m actually the EHS Regional Manager\r\nJeff Tweeddale: I cover multiple offices but I sit in CT\r\nTiffany: Thank you for that information.  All certificates for this location will be sent to your attention via US Mail.  \r\nJeff Tweeddale: Great, thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nJeff Tweeddale: No, not right now. Have a great day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n'),
('226814362sn', 1602175845, 1602179550, 2, 23, 0, 11, 0, 0, 0, 0, 3849, 0, 0, 0, 0, 'Karen', 'karen@drillingengineers.com', '24.9.29.235', '18272d660c51c6280abae3d172184097', 'Name-_-Karen-cus-Email-_-karen@drillingengineers.com-cus-Please provide a brief description of how we can help:-_-Student change-cus-', 'I just found out that our class for Nov 20th in Denver has been rescheduled to Nov 23rd.  In that case, I need to add Shawn Flanagan back on the roster.  Also, I need to check and see if I originally had Rick Rogers on the list.  If I did, I need to take him off and get credit for him.', '<div class=\'ca\'><i>I just found out that our class for Nov 20th in Denver has been rescheduled to Nov 23rd.  In that case, I need to add Shawn Flanagan back on the roster.  Also, I need to check and see if I originally had Rick Rogers on the list.  If I did, I need to take him off and get credit for him.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602175856_co>:</b></span> Good afternoon Karen.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602175885_co>:</b></span> One moment while I look your company up, please.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602175892_cv>:</b></span> Thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602176307_co>:</b></span> Let me talk to my manager and ask about this change of dates on the class.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602176338_cv>:</b></span> Okay.  I understand that Scott told my boss, Rick.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602176822_co>:</b></span> Can I send you an email back once I get an answer regarding the change in class date?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602176853_cv>:</b></span> Yes, that will work fine.  Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602176962_co>:</b></span> Of course!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602176975_co>:</b></span> Is there anything else i can help you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602177207_cv>:</b></span> I think that is it for now.  Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602177216_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602177228_cv>:</b></span> you too</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602178017_co>:</b></span> Karen I have moved Shawn to the Monday class of November 23rd. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602178147_co>:</b></span> We are still hosting a class on Friday November 20th that was Closed due to reaching max capacity but there is a spot for Rick to stay in that class since he is unable to attend the Monday class on the 23rd. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602178160_co>:</b></span> Does this work for you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602178230_cv>:</b></span> Thanks for that offer but I need to take Rick out of the class altogether.  He does his online and will schedule that himself.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602178484_cv>:</b></span> Can I confirm that all 9 of our guys are in the Monday 23rd class?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602178531_co>:</b></span> Since he has already been registered and paid.  I can send Rick a link to register himself online and use a code to where he will not have to pay again.  He will be a reschedule at no fee into an online class.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602178575_cv>:</b></span> I think that will work okay. thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602178577_co>:</b></span> Yes the only employee of your company that has been removed is Rick all other 9 students are scheduled for Monday 11/23/2020.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karen<timestamp_1602178602_cv>:</b></span> That is perfect!  I appreciate your help!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I just found out that our class for Nov 20th in Denver has been rescheduled to Nov 23rd.  In that case, I need to add Shawn Flanagan back on the roster.  Also, I need to check and see if I originally had Rick Rogers on the list.  If I did, I need to take him off and get credit for him.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Karen.\r\nTiffany: One moment while I look your company up, please.\r\nKaren: Thank you\r\nTiffany: Let me talk to my manager and ask about this change of dates on the class.  \r\nKaren: Okay.  I understand that Scott told my boss, Rick.\r\nTiffany: Can I send you an email back once I get an answer regarding the change in class date?\r\nKaren: Yes, that will work fine.  Thank you.\r\nTiffany: Of course!\r\nTiffany: Is there anything else i can help you with?\r\nKaren: I think that is it for now.  Thank you.\r\nTiffany: Have a wonderful day!\r\nKaren: you too\r\nTiffany: Karen I have moved Shawn to the Monday class of November 23rd. \r\nTiffany: We are still hosting a class on Friday November 20th that was Closed due to reaching max capacity but there is a spot for Rick to stay in that class since he is unable to attend the Monday class on the 23rd. \r\nTiffany: Does this work for you?\r\nKaren: Thanks for that offer but I need to take Rick out of the class altogether.  He does his online and will schedule that himself.\r\nKaren: Can I confirm that all 9 of our guys are in the Monday 23rd class?\r\nTiffany: Since he has already been registered and paid.  I can send Rick a link to register himself online and use a code to where he will not have to pay again.  He will be a reschedule at no fee into an online class.   \r\nKaren: I think that will work okay. thank you\r\nTiffany: Yes the only employee of your company that has been removed is Rick all other 9 students are scheduled for Monday 11/23/2020.\r\nKaren: That is perfect!  I appreciate your help!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('227421842nx', 1602783318, 1602784394, 2, 23, 0, 9, 0, 0, 0, 0, 3212, 0, 0, 0, 0, 'Rosemarie', 'rosemarie.tuccillo@dep.nj.gov', '69.248.35.196', '974aff39a8a2eb916f12668e6d2b59d1', 'Name-_-Tuccillo-cus-Email-_-rosemarie.tuccillo@dep.nj.gov-cus-Please provide a brief description of how we can help:-_-purchase order-cus-', '40 hour hazwoper training purchase order', '<div class=\'ca\'><i>40 hour hazwoper training purchase order</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783329_co>:</b></span> Good afternoon.  How can I assist you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602783337_cv>:</b></span> I need the sales department</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783379_co>:</b></span> I am part of the sales team.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783419_co>:</b></span> Is there something I can assist you with? Or would you rather chat with someone else?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602783542_cv>:</b></span> i need to be able to use a purchase order to pay for training and i need someone at the company to activate the business registration certificate</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783638_co>:</b></span> You are able to register and use a Purchase order.  We do require a hard copy to be emailed into our office to complete the registration.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783664_co>:</b></span> I am not sure what you mean by activate the business registration certificate?  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783712_co>:</b></span> I believe I was the person who spoke with you the other day and emailed you the information on some courses.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602783796_cv>:</b></span> the business registration certificate is required on our NJ START system so i can issue the purchase order.   we did not speak the other day about any courses.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783853_co>:</b></span> Do you need us to complete a form?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602783925_cv>:</b></span> yes but online at NJ start</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602783976_co>:</b></span> If you can email me the information, I will review it and if I am unable to complete it I will pass it along to the appropriate person.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602784019_co>:</b></span> My email address is <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602784067_cv>:</b></span> thank you i\'ll email you today email is better than the chat</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602784094_co>:</b></span> Wonderful! Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rosemarie<timestamp_1602784148_cv>:</b></span> not at this time,  thanks for your help</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602784172_co>:</b></span> My pleasure. Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', '40 hour hazwoper training purchase order\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  How can I assist you?\r\nRosemarie: I need the sales department\r\nTiffany: I am part of the sales team.\r\nTiffany: Is there something I can assist you with? Or would you rather chat with someone else?\r\nRosemarie: i need to be able to use a purchase order to pay for training and i need someone at the company to activate the business registration certificate\r\nTiffany: You are able to register and use a Purchase order.  We do require a hard copy to be emailed into our office to complete the registration.  \r\nTiffany: I am not sure what you mean by activate the business registration certificate?  \r\nTiffany: I believe I was the person who spoke with you the other day and emailed you the information on some courses.  \r\nRosemarie: the business registration certificate is required on our NJ START system so i can issue the purchase order.   we did not speak the other day about any courses.\r\nTiffany: Do you need us to complete a form?\r\nRosemarie: yes but online at NJ start\r\nTiffany: If you can email me the information, I will review it and if I am unable to complete it I will pass it along to the appropriate person.  \r\nTiffany: My email address is mailto:tiffany@csregs.com \r\nRosemarie: thank you i\'ll email you today email is better than the chat\r\nTiffany: Wonderful! Is there anything else I can assist you with?\r\nRosemarie: not at this time,  thanks for your help\r\nTiffany: My pleasure. Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('227502816y5', 1602864315, 1602864695, 2, 23, 0, 12, 0, 0, 0, 0, 1201, 0, 0, 0, 0, 'Kevin', 'keuser@scottcontracting.com', '207.173.249.124', 'aaa6f7b42852e5b27d89c7f193b4be97', 'Name-_-Kevin Euser-cus-Email-_-keuser@scottcontracting.com-cus-Please provide a brief description of how we can help:-_-Hazmat Class-cus-', 'Hi, I just registered for the Hazmat class on October 26.  I don\'t see anywhere of what time it starts?', '<div class=\'ca\'><i>Hi, I just registered for the Hazmat class on October 26.  I don\'t see anywhere of what time it starts?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602864333_co>:</b></span> One moment please while I look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602864438_co>:</b></span> Yes I do see the order came through.  We are processing it and once we are done we will be sending an email confirmation with the address and start time listed in an attachment of the confirmation.  Once you receive that email if you have any further questions you can call, email or chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602864448_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1602864464_cv>:</b></span> Ok, that is all I had.  Thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1602864528_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I just registered for the Hazmat class on October 26.  I don\'t see anywhere of what time it starts?\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up.\r\nTiffany: Yes I do see the order came through.  We are processing it and once we are done we will be sending an email confirmation with the address and start time listed in an attachment of the confirmation.  Once you receive that email if you have any further questions you can call, email or chat.\r\nTiffany: Is there anything else I can assist you with?\r\nKevin: Ok, that is all I had.  Thanks\r\nTiffany: Of course! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('2275160918v', 1602877582, 1602878171, 4, 22, 0, 23, 0, 0, 0, 0, 2207, 0, 0, 0, 0, 'tommy', 'xayavong.tommy@cleanharbros.com', '12.15.160.6', '3acb739655b8899f95b02d3e902b36bc', 'Name-_-tommy-cus-Email-_-xayavong.tommy@cleanharbros.com-cus-Please provide a brief description of how we can help:-_-finnished with fall proteching summary and wont let me go to part 2 -cus-', 'cant proceed', '<div class=\'ca\'><i>cant proceed</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877597_cv>:</b></span> hello drew</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602877599_co>:</b></span> Hello Tommy.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602877639_co>:</b></span> Do you need a private/on-site class quote?</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877667_cv>:</b></span>  no finished with summery   and wont let me proceeed</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877678_cv>:</b></span> maybe there a test not sure</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602877715_co>:</b></span> I\'m sorry, what training are you doing with us?</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877720_cv>:</b></span> fall protection</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602877757_co>:</b></span> What\'s your last name, Tommy?</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877764_cv>:</b></span> xayavong</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602877771_cv>:</b></span> nerw hire</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602877967_co>:</b></span> Give me one minute. I am looking at your profile right now.</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602878008_cv>:</b></span> okay</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602878071_co>:</b></span> I marked you as passed on that. Refresh your browser and you should be able to move on.</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602878090_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1602878116_co>:</b></span> No problem. Let me know if you have any other issues.</div><><div class=\'cv\'><span class=\'notranslate\'><b>tommy<timestamp_1602878169_cv>:</b></span> sure thing thanks again have a day</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'cant proceed\r\nDrew has joined the chat.\r\ntommy: hello drew\r\nDrew: Hello Tommy.\r\nDrew: Do you need a private/on-site class quote?\r\ntommy:  no finished with summery   and wont let me proceeed\r\ntommy: maybe there a test not sure\r\nDrew: I\'m sorry, what training are you doing with us?\r\ntommy: fall protection\r\nDrew: What\'s your last name, Tommy?\r\ntommy: xayavong\r\ntommy: nerw hire\r\nDrew: Give me one minute. I am looking at your profile right now.\r\ntommy: okay\r\nDrew: I marked you as passed on that. Refresh your browser and you should be able to move on.\r\ntommy: thanks\r\nDrew: No problem. Let me know if you have any other issues.\r\ntommy: sure thing thanks again have a day\r\nChat closed by the visitor. Chat has ended.\r\n'),
('227769216w7', 1603130696, 1603130970, 2, 23, 0, 9, 0, 0, 0, 0, 1697, 0, 0, 0, 0, 'Jason Hollingsworth', 'jason.hollingsworth@lgcgroup.com', '63.76.13.68', '5ebd44c6fe3aac20fa8adcea9f45957e', 'Name-_-Jason Hollingsworth-cus-Email-_-jason.hollingsworth@lgcgroup.com-cus-Please provide a brief description of how we can help:-_-Jason Hollingsworth-cus-', 'Need to register for the 8hr live training session in order to complete 40 Hazwoper training', '<div class=\'ca\'><i>Need to register for the 8hr live training session in order to complete 40 Hazwoper training</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130706_co>:</b></span> Good afternoon.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jason Hollingsworth<timestamp_1603130713_cv>:</b></span> Hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130717_co>:</b></span> Do you know the date and lociton you are interested in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jason Hollingsworth<timestamp_1603130752_cv>:</b></span> Anywhere in the San Francisco Bay area and as soon as is available</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130788_co>:</b></span> I will send you an email with the scheduled and some information.  After you review it you can respond to my email an I can get you set up.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Jason Hollingsworth<timestamp_1603130806_cv>:</b></span> Awesome Thanks!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130823_co>:</b></span> Just sent it over!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130831_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Jason Hollingsworth<timestamp_1603130859_cv>:</b></span> That\'s it, thanks!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603130917_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Need to register for the 8hr live training session in order to complete 40 Hazwoper training\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  \r\nJason Hollingsworth: Hello\r\nTiffany: Do you know the date and lociton you are interested in?\r\nJason Hollingsworth: Anywhere in the San Francisco Bay area and as soon as is available\r\nTiffany: I will send you an email with the scheduled and some information.  After you review it you can respond to my email an I can get you set up.  \r\nJason Hollingsworth: Awesome Thanks!\r\nTiffany: Just sent it over!\r\nTiffany: Is there anything else I can assist you with?\r\nJason Hollingsworth: That\'s it, thanks!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('227845916ww', 1603207424, 1603207782, 4, 22, 0, 4, 0, 0, 0, 0, 1960, 0, 0, 0, 0, 'mark torres', 'mtorres@forensicanalytical.com', '67.180.253.51', 'e0ee2b06f4f7b5c0cbb34988dbf84676', 'Name-_-Mark Torres-cus-Email-_-mark.e.torres@gmail.com-cus-Please provide a brief description of how we can help:-_-Log in to online hazwoper refresher-cus-', 'Hi, I can\'t log in to my online hazwoper refresher that I purchased yesterday. ', '<div class=\'ca\'><i>Hi, I can\'t log in to my online hazwoper refresher that I purchased yesterday. </i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207451_co>:</b></span> Hello Mr. Torres. Give me a second while I open your account.</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207459_cv>:</b></span> Thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207485_co>:</b></span> Are you using Google Chrome?</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207492_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207535_co>:</b></span> You work for Forensic Analytical Consulting Services?</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207540_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207620_co>:</b></span> What is it telling you when you try to log in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207671_cv>:</b></span> I tried using forgot password, but it says my email is not recognized </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207719_co>:</b></span> Are you going to <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a>?</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207739_cv>:</b></span> No, but I just did that and it worked. Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1603207770_co>:</b></span> Happy to hear it. Is there anything else I can help with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>mark torres<timestamp_1603207781_cv>:</b></span> That\'s it. Have a nice day. </div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Hi, I can\'t log in to my online hazwoper refresher that I purchased yesterday. \r\nDrew has joined the chat.\r\nDrew: Hello Mr. Torres. Give me a second while I open your account.\r\nmark torres: Thank you\r\nDrew: Are you using Google Chrome?\r\nmark torres: yes\r\nDrew: You work for Forensic Analytical Consulting Services?\r\nmark torres: yes\r\nDrew: What is it telling you when you try to log in?\r\nmark torres: I tried using forgot password, but it says my email is not recognized \r\nDrew: Are you going to http://csregsonline.com?\r\nmark torres: No, but I just did that and it worked. Thank you!\r\nDrew: Happy to hear it. Is there anything else I can help with today?\r\nmark torres: That\'s it. Have a nice day. \r\nChat closed by the visitor. Chat has ended.\r\n'),
('228029780d7', 1603391275, 1603392613, 2, 23, 0, 9, 0, 0, 0, 0, 4564, 0, 0, 0, 0, 'Nicole Fitzgerald', 'nicole.j.m.fitzgerald@jacobs.com', '107.77.197.194', '09780a08837697f5eea921da0f12e002', 'Name-_-Nicole Fitzgerald-cus-Email-_-nicole.j.m.fitzgerald@jacobs.com-cus-Please provide a brief description of how we can help:-_-certification-cus-', 'Hi, I received my HAZWOPER 40 hour certification from you in January. I need a copy of the certification. How can I get this? ', '<div class=\'ca\'><i>Hi, I received my HAZWOPER 40 hour certification from you in January. I need a copy of the certification. How can I get this? </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391285_co>:</b></span> Good afternoon Nicole allow me to look you up</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391410_co>:</b></span> We did send your certificate via US Mail back on 02/11/2020-to:ERM Inc 555 17th Street	Suite 1700 Denver CO 80202 Attention Todd Hall</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603391447_cv>:</b></span> Yes. I am now at a different company and ERM has told me they lost the certificate that you mailed them </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391466_co>:</b></span> To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391514_co>:</b></span> I will send you an email with the steps to take to complete a certificate request and get authorization from your prior employer for us to re-issue the certificate directly to you.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603391551_cv>:</b></span> Ok, thanks. I did pay for the certification with my personal credit card. If I gave you the CC number could you release the certification directly to me?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391584_co>:</b></span> Since OSHA requires employers to pay for or reimburse employees for all work-related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603391638_cv>:</b></span> OK, that is ridiculous because by law my previous employer is required to give the certification to me when I leave</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391704_co>:</b></span> That is true as well.  Which is why they should have no issue in releasing the authorization which approves us to release a copy to you.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603391735_cv>:</b></span> ok. This is just becoming a way longer process than it needs to be</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391875_co>:</b></span> I understand how you feel but this is company policy to protect everyone involved.  I have emailed you the information a links needed to complete the request.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391899_co>:</b></span> Is there anything else I can assist you with today?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603391960_co>:</b></span> Your email bounced back to me.  Is there another email address to send this information to other then: <a href=\'mailto:nicole.j.m.fitzgerald@jacobs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>nicole.j.m.fitzgerald@jacobs.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603392131_cv>:</b></span> <a href=\'mailto:nicole.j.m.fitzgerald@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>nicole.j.m.fitzgerald@gmail.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603392135_cv>:</b></span> sorry</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603392184_co>:</b></span> No worries. I just resent the information.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603392198_co>:</b></span> Is there anything else I can assist you with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Nicole Fitzgerald<timestamp_1603392208_cv>:</b></span> no that is it</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603392230_co>:</b></span> I hope you have a wonderful rest of your day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I received my HAZWOPER 40 hour certification from you in January. I need a copy of the certification. How can I get this? \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Nicole allow me to look you up\r\nTiffany: We did send your certificate via US Mail back on 02/11/2020-to:ERM Inc 555 17th Street	Suite 1700 Denver CO 80202 Attention Todd Hall\r\nNicole Fitzgerald: Yes. I am now at a different company and ERM has told me they lost the certificate that you mailed them \r\nTiffany: To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.\r\nTiffany: I will send you an email with the steps to take to complete a certificate request and get authorization from your prior employer for us to re-issue the certificate directly to you.  \r\nNicole Fitzgerald: Ok, thanks. I did pay for the certification with my personal credit card. If I gave you the CC number could you release the certification directly to me?\r\nTiffany: Since OSHA requires employers to pay for or reimburse employees for all work-related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.\r\nNicole Fitzgerald: OK, that is ridiculous because by law my previous employer is required to give the certification to me when I leave\r\nTiffany: That is true as well.  Which is why they should have no issue in releasing the authorization which approves us to release a copy to you.\r\nNicole Fitzgerald: ok. This is just becoming a way longer process than it needs to be\r\nTiffany: I understand how you feel but this is company policy to protect everyone involved.  I have emailed you the information a links needed to complete the request.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Your email bounced back to me.  Is there another email address to send this information to other then: mailto:nicole.j.m.fitzgerald@jacobs.com \r\nNicole Fitzgerald: mailto:nicole.j.m.fitzgerald@gmail.com\r\nNicole Fitzgerald: sorry\r\nTiffany: No worries. I just resent the information.\r\nTiffany: Is there anything else I can assist you with today?\r\nNicole Fitzgerald: no that is it\r\nTiffany: I hope you have a wonderful rest of your day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('2284496732w', 1603811168, 1603811514, 2, 23, 0, 10, 0, 0, 0, 0, 1687, 0, 0, 0, 0, 'Sean Pierce', 'sean.pierce@stantec.com', '107.0.73.82', 'a669c692138c6c41bd01ff434c500a1d', 'Name-_-Sean Pierce-cus-Email-_-sean.pierce@stantec.com-cus-Please provide a brief description of how we can help:-_-Question about 40 Hour training-cus-', 'I had an employee take the online 40 Hour HAZWOPER training, and received a voucher to complete the hands on portion after that.  A few weeks after completing the remaining 8 hours online to make the full 40 hours, we received a certificate stating he passed the test and completed the requirements for the 40-Hour HAZWOPER Initial Training.  Does he need to do anything else or is this his full 40 Hour certificate?', '<div class=\'ca\'><i>I had an employee take the online 40 Hour HAZWOPER training, and received a voucher to complete the hands on portion after that.  A few weeks after completing the remaining 8 hours online to make the full 40 hours, we received a certificate stating he passed the test and completed the requirements for the 40-Hour HAZWOPER Initial Training.  Does he need to do anything else or is this his full 40 Hour certificate?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603811235_co>:</b></span> Good morning Sean, Can I get the students name to look him/her up please?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sean Pierce<timestamp_1603811246_cv>:</b></span> Alex Haberern</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603811444_co>:</b></span> I show Alex does still need to complete his hands on portion requirement.  The voucher issued is for this required portion.  Without the hands-on portion the 40-Hour HAZWOPER certificate he received is not valid.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Sean Pierce<timestamp_1603811463_cv>:</b></span> ok thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603811481_co>:</b></span> Is there anything else I Can assist you with today?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Sean Pierce<timestamp_1603811488_cv>:</b></span> no that is all</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603811499_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I had an employee take the online 40 Hour HAZWOPER training, and received a voucher to complete the hands on portion after that.  A few weeks after completing the remaining 8 hours online to make the full 40 hours, we received a certificate stating he passed the test and completed the requirements for the 40-Hour HAZWOPER Initial Training.  Does he need to do anything else or is this his full 40 Hour certificate?\r\nTiffany has joined the chat.\r\nTiffany: Good morning Sean, Can I get the students name to look him/her up please?\r\nSean Pierce: Alex Haberern\r\nTiffany: I show Alex does still need to complete his hands on portion requirement.  The voucher issued is for this required portion.  Without the hands-on portion the 40-Hour HAZWOPER certificate he received is not valid.  \r\nSean Pierce: ok thank you\r\nTiffany: Is there anything else I Can assist you with today?\r\nSean Pierce: no that is all\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('228557904da', 1603919414, 1603919705, 2, 23, 0, 9, 0, 0, 0, 0, 2167, 0, 0, 0, 0, 'Woody Frossard', 'woody.frossard@trwd.com', '75.142.185.18', '8a073afdb5fd37e8c0e4e9860e550dc5', 'Name-_-Woody Frossard-cus-Email-_-Woody Frossard-cus-Please provide a brief description of how we can help:-_-Woody Frossard-cus-', 'need a copy of my Hazwoper Certification', '<div class=\'ca\'><i>need a copy of my Hazwoper Certification</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919421_co>:</b></span> Good afternoon Woody!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919439_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919448_co>:</b></span> One moment while I look you up please.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919478_cv>:</b></span> Ok, thanks. I am with Tarrant Regional Water District.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919533_co>:</b></span> I show we did send your most recent certificate via US Mail on 09/21/2020.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919567_cv>:</b></span> can you send me a copy electronically?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919595_co>:</b></span> It was send to the following information: Tarrant Regional Water District	Attention Sean Datema 800 E. Northside Drive Fort Worth TX 76102</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919610_co>:</b></span> To reissue the certificate there is a $10 fee.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919635_co>:</b></span> You would need to request a copy through our website at: <a href=\'https://csregs.com/pages/certificate-requests\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-requests</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919653_cv>:</b></span> I will check with Sean first. thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919675_co>:</b></span> My pleasure, is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919703_cv>:</b></span> No, thank you.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'need a copy of my Hazwoper Certification\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Woody!\r\nWoody Frossard: Good afternoon\r\nTiffany: One moment while I look you up please.\r\nWoody Frossard: Ok, thanks. I am with Tarrant Regional Water District.\r\nTiffany: I show we did send your most recent certificate via US Mail on 09/21/2020.\r\nWoody Frossard: can you send me a copy electronically?\r\nTiffany: It was send to the following information: Tarrant Regional Water District	Attention Sean Datema 800 E. Northside Drive Fort Worth TX 76102\r\nTiffany: To reissue the certificate there is a $10 fee.  \r\nTiffany: You would need to request a copy through our website at: https://csregs.com/pages/certificate-requests\r\nWoody Frossard: I will check with Sean first. thank you.\r\nTiffany: My pleasure, is there anything else I can assist you with?\r\nWoody Frossard: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2286301433y', 1603991678, 1603992519, 2, 23, 0, 2, 0, 0, 5, 0, 3176, 0, 0, 0, 0, 'Rebecca Haring, CSP', 'rharing@omegasafetytraining.com', '172.58.103.15', '6118a055656892e728afd5eb2389fd0a', 'Name-_-Rebecca Haring-cus-Email-_-rharing@omegasafetytraining.com-cus-Please provide a brief description of how we can help:-_-Houston schedule-cus-', 'I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?', '<div class=\'ca\'><i>I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603991690_cv>:</b></span> Hello Tiffany.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603991703_co>:</b></span> Good afternoon.  One moment while I take a look at the schedule.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603991713_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603991875_co>:</b></span> We have a Dallas, TX class scheduled for 11/20/20 and then another Dallas, TX class scheduled for 12/18/2020.  But it looks like the Houston, TX class scheduled for 11/06/2020 is the last of the year.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992024_cv>:</b></span> what about early next year?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992044_co>:</b></span> The 2021 schedule has not been released at this time.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992093_cv>:</b></span> ok.  i have a voucher for the class that\'s only good for 6 months.  will csregs give me a bit of leeway because of the surgery?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992261_co>:</b></span> You do have through March 2021 with your voucher.  There should be another Houston, TX class scheduled before then.  But we will work with you if we see you are doing your best to get into a hands-on class.    </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992294_co>:</b></span> I will remove you from the wait list for the class in Houston on the 6th.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992324_cv>:</b></span> thank you.  i don\'t want to hold off on the surgery because of the class.  thank you for marking the record that i will not attend on the 6th.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992353_co>:</b></span> Of course is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992353_cv>:</b></span> I appreciate your help.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992377_cv>:</b></span> no.  thank you.  i\'ll look for the 2021 schedule.  how soon will it be made public?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992431_co>:</b></span> We usually release three months at a time on the website so I believe January will be available coming soon.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992471_cv>:</b></span> I\'ll keep my eyes out for it.  Thank you Tiffany.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?\r\nTiffany has joined the chat.\r\nRebecca Haring, CSP: Hello Tiffany.\r\nTiffany: Good afternoon.  One moment while I take a look at the schedule.\r\nRebecca Haring, CSP: thank you\r\nTiffany: We have a Dallas, TX class scheduled for 11/20/20 and then another Dallas, TX class scheduled for 12/18/2020.  But it looks like the Houston, TX class scheduled for 11/06/2020 is the last of the year.  \r\nRebecca Haring, CSP: what about early next year?\r\nTiffany: The 2021 schedule has not been released at this time.\r\nRebecca Haring, CSP: ok.  i have a voucher for the class that\'s only good for 6 months.  will csregs give me a bit of leeway because of the surgery?\r\nTiffany: You do have through March 2021 with your voucher.  There should be another Houston, TX class scheduled before then.  But we will work with you if we see you are doing your best to get into a hands-on class.    \r\nTiffany: I will remove you from the wait list for the class in Houston on the 6th.  \r\nRebecca Haring, CSP: thank you.  i don\'t want to hold off on the surgery because of the class.  thank you for marking the record that i will not attend on the 6th.\r\nTiffany: Of course is there anything else I can assist you with?\r\nRebecca Haring, CSP: I appreciate your help.\r\nRebecca Haring, CSP: no.  thank you.  i\'ll look for the 2021 schedule.  how soon will it be made public?\r\nTiffany: We usually release three months at a time on the website so I believe January will be available coming soon.  \r\nRebecca Haring, CSP: I\'ll keep my eyes out for it.  Thank you Tiffany.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('228633710ze', 1603995186, 1603995497, 2, 23, 0, 9, 0, 0, 0, 0, 988, 0, 0, 0, 0, 'Erika Thompson', 'erika.thompson@aptim.com', '73.228.210.216', 'ca47722d4af70579572701ad415ab4ea', 'Name-_-Erika Thompson-cus-Email-_-erika.thompson@aptim.com-cus-Please provide a brief description of how we can help:-_-Need New Invite-cus-', 'I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.', '<div class=\'ca\'><i>I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603995212_co>:</b></span> Good afternoon Erika.  One moment please while I look him up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603995375_co>:</b></span> I see.  All you would need to do is log into the group manager account and re-send the invite email to him since it expires after 30 days, I see he never accepted it to start training.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Erika Thompson<timestamp_1603995426_cv>:</b></span> Ok, thank you.  Let me try that.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Erika.  One moment please while I look him up.\r\nTiffany: I see.  All you would need to do is log into the group manager account and re-send the invite email to him since it expires after 30 days, I see he never accepted it to start training.  \r\nErika Thompson: Ok, thank you.  Let me try that.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2286421503q', 1604003625, 1604004443, 2, 23, 0, 7, 0, 0, 0, 0, 3063, 0, 0, 0, 0, 'Karly Summerlin', 'ksummerlin@langan.com', '160.39.42.197', '3a66eb308419a4744915c80e64e24ff6', 'Name-_-Karly Summerlin-cus-Email-_-ksummerlin@langan.com-cus-Please provide a brief description of how we can help:-_-I never received my HAZWOPER certificate-cus-', 'Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?', '<div class=\'ca\'><i>Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003632_co>:</b></span> Good afternoon Karly.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003645_co>:</b></span> Please give me one moment to look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003766_co>:</b></span> It is going to take me a bit longer to look your registration up.  Please hold a bit longer.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604003778_cv>:</b></span> ok no worries</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004098_co>:</b></span> I am going to have to look into to this with another person\'s assistance.  Can I send you an email once I am completed regarding what I find out, so that you do not have to hold while on the chat system.  It may take away since your training was in our old learning online system.  I might not be able to get back with you until tomorrow.    </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004152_co>:</b></span> I apologize for the extensiveness required to find the answer to your question regarding the certificate.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004168_cv>:</b></span> by tomorrow is ok! I do need some sort of proof for saturday though</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004187_cv>:</b></span> no worries! should i wait for an email or is there a direct number i should check in with tomorrow?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004194_co>:</b></span> I will get on it and do my best!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004232_co>:</b></span> If you would like to call and check if you have not received the email you call reach me at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 136.  But I will be emailing you!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004268_cv>:</b></span> ok perf thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004319_co>:</b></span> Is there anything else I can assist you with in the meantime?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004336_cv>:</b></span> no that\'s all</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004406_co>:</b></span> Have a wonderful evening!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004415_cv>:</b></span> thank you, you too!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Karly.\r\nTiffany: Please give me one moment to look you up.\r\nTiffany: It is going to take me a bit longer to look your registration up.  Please hold a bit longer.  \r\nKarly Summerlin: ok no worries\r\nTiffany: I am going to have to look into to this with another person\'s assistance.  Can I send you an email once I am completed regarding what I find out, so that you do not have to hold while on the chat system.  It may take away since your training was in our old learning online system.  I might not be able to get back with you until tomorrow.    \r\nTiffany: I apologize for the extensiveness required to find the answer to your question regarding the certificate.  \r\nKarly Summerlin: by tomorrow is ok! I do need some sort of proof for saturday though\r\nKarly Summerlin: no worries! should i wait for an email or is there a direct number i should check in with tomorrow?\r\nTiffany: I will get on it and do my best!\r\nTiffany: If you would like to call and check if you have not received the email you call reach me at tel:8007112706 ext 136.  But I will be emailing you!\r\nKarly Summerlin: ok perf thank you!\r\nTiffany: Is there anything else I can assist you with in the meantime?\r\nKarly Summerlin: no that\'s all\r\nTiffany: Have a wonderful evening!\r\nKarly Summerlin: thank you, you too!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2289689528k', 1604330443, 1604331687, 2, 23, 0, 5, 0, 0, 0, 0, 3741, 0, 0, 0, 0, 'Emily Jones', 'emily.jones@erm.com', '99.125.130.39', 'fe02b03055568b26ffbb391cd97cefdd', 'Name-_-Emily Jones-cus-Email-_-emily.jones@erm.com-cus-Please provide a brief description of how we can help:-_-Trying to sign up-cus-', 'Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?', '<div class=\'ca\'><i>Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330466_co>:</b></span> Good morning Emily.  Which browser are you using?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330490_cv>:</b></span> Internet Explorer</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330571_co>:</b></span> Internet Explorer does cause issues with the registration and training site. Pretty much any other browser should work.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330598_cv>:</b></span> great, I will try one of the others</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330631_cv>:</b></span> How is the in person part of the training going to work?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330659_co>:</b></span> Are you registering for the 40-Hour HAZWOPER?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330667_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330698_co>:</b></span> We are hosting in person classes.  Limited seating, social distancing, masks required. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330711_co>:</b></span> We do have a seminar safety policy in place.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330712_cv>:</b></span> oh good! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330731_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330758_cv>:</b></span> I chose the 40 hr osha hazwoper online traing standard w/hands on training, this is the correct one right</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330775_cv>:</b></span> I know it is a dumb question but it is a lot of money </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330791_cv>:</b></span> and I don\'t want to select the wrong one</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330990_co>:</b></span> We have that one as well as the Hybrid option.  They will both give you the same certification but the Hybrid you do an additional 8-hour online and receive a certificate prior to complete the hands-on portion and then you get a voucher for the hands-on training. With the standard course you would need to complete 32-hours online minimally then the hands-on and then back online for the exam.   Both courses you have 100 days to complete the online portion with the standard course that is the entire course that would need to be completed since you have to go back online and complete the exam, after the hands-on class.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604331007_co>:</b></span> This is much easier to explain over the phone if you would like me to give you a call.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604331038_cv>:</b></span> please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604331065_co>:</b></span> What is a good number to call you at?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604331081_cv>:</b></span> <a href=\'tel:3162083518\' target=\'_blank\' rel=\'noopener noreferrer\'>316-208-3518</a></div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?\r\nTiffany has joined the chat.\r\nTiffany: Good morning Emily.  Which browser are you using?\r\nEmily Jones: Internet Explorer\r\nTiffany: Internet Explorer does cause issues with the registration and training site. Pretty much any other browser should work.   \r\nEmily Jones: great, I will try one of the others\r\nEmily Jones: How is the in person part of the training going to work?\r\nTiffany: Are you registering for the 40-Hour HAZWOPER?\r\nEmily Jones: yes\r\nTiffany: We are hosting in person classes.  Limited seating, social distancing, masks required. \r\nTiffany: We do have a seminar safety policy in place.\r\nEmily Jones: oh good! \r\nTiffany: Is there anything else I can assist you with?\r\nEmily Jones: I chose the 40 hr osha hazwoper online traing standard w/hands on training, this is the correct one right\r\nEmily Jones: I know it is a dumb question but it is a lot of money \r\nEmily Jones: and I don\'t want to select the wrong one\r\nTiffany: We have that one as well as the Hybrid option.  They will both give you the same certification but the Hybrid you do an additional 8-hour online and receive a certificate prior to complete the hands-on portion and then you get a voucher for the hands-on training. With the standard course you would need to complete 32-hours online minimally then the hands-on and then back online for the exam.   Both courses you have 100 days to complete the online portion with the standard course that is the entire course that would need to be completed since you have to go back online and complete the exam, after the hands-on class.\r\nTiffany: This is much easier to explain over the phone if you would like me to give you a call.\r\nEmily Jones: please\r\nTiffany: What is a good number to call you at?\r\nEmily Jones: tel:3162083518\r\nChat closed by the operator. Chat has ended.\r\n'),
('228991969p4', 1604353499, 1604353533, 2, 23, 0, 5, 0, 0, 0, 0, 348, 0, 0, 0, 0, 'Eric', 'EBECKMAN@YECI.US', '74.93.53.26', '62e4af435a79f7ee693765e2ab819b0a', 'Name-_-ERIC J BECKMAN-cus-Email-_-ERIC J BECKMAN-cus-Please provide a brief description of how we can help:-_-upcoming class information-cus-', 'is the class for next week in lansing a forsure class?\r\n', '<div class=\'ca\'><i>is the class for next week in lansing a forsure class?\r\n</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604353510_co>:</b></span> Good afternoon Eric</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'is the class for next week in lansing a forsure class?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Eric\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229066598n6', 1604428092, 1604428558, 2, 23, 0, 5, 0, 0, 0, 0, 2154, 0, 0, 0, 0, 'michael hoover', 'michael.hoover@aptim.com', '207.155.193.195', '39d86bc93745614dbe8afec4695c42ae', 'Name-_-michael-cus-Email-_-michael.hoover@aptim.com-cus-Please provide a brief description of how we can help:-_-training-cus-', 'I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me', '<div class=\'ca\'><i>I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428104_co>:</b></span> Good afternoon Michael.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428110_co>:</b></span> One moment please while I look you up</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428114_cv>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428159_co>:</b></span> Do you know your order number?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428223_cv>:</b></span> 10166</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428292_co>:</b></span> DO you know Sara Foxwell?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428301_cv>:</b></span> no</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428405_co>:</b></span> I am going to look into this error but it may take a few minutes to do this.  Once I am completed and have your training set to go I will send you an email.  Does that sound acceptable?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428439_cv>:</b></span> thats great</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428493_co>:</b></span> Is there anything else I can assist you with before I let you go?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428510_cv>:</b></span> no thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428519_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428530_cv>:</b></span> yiu also!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428556_co>:</b></span> Thank you!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Michael.  \r\nTiffany: One moment please while I look you up\r\nmichael hoover: hello\r\nTiffany: Do you know your order number?\r\nmichael hoover: 10166\r\nTiffany: DO you know Sara Foxwell?\r\nmichael hoover: no\r\nTiffany: I am going to look into this error but it may take a few minutes to do this.  Once I am completed and have your training set to go I will send you an email.  Does that sound acceptable?\r\nmichael hoover: thats great\r\nTiffany: Is there anything else I can assist you with before I let you go?\r\nmichael hoover: no thanks\r\nTiffany: Have a wonderful day!\r\nmichael hoover: yiu also!\r\nTiffany: Thank you!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229075160yr', 1604436642, 1604437179, 2, 23, 0, 13, 0, 0, 0, 0, 2998, 0, 0, 0, 0, 'Brandon Garrett', 'brandon.garrett@lgcgroup.com', '208.87.233.180', '51c3f31559d10787baec6a70ba9f4618', 'Name-_-brandon garrett-cus-Email-_-brandon garrett-cus-Please provide a brief description of how we can help:-_-brandon garrett-cus-', 'I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?', '<div class=\'ca\'><i>I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436660_cv>:</b></span> Hi Tiffany</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436677_co>:</b></span> Good afternoon Brandon.  Give me one moment please to look up the order.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436693_cv>:</b></span> Okay thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436792_co>:</b></span> Okay so you accepted the order through the email and then logged into you previously set up account.  Is this correct?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436807_cv>:</b></span> Correct</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436820_cv>:</b></span> then it shows all the courses that we have ordered in the past</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436828_co>:</b></span> Then when you are logged in you do not see the HAZWST training to accept as your own or invite someone else to train</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436860_cv>:</b></span> I do see the Hazrd waste management initial certification</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436868_cv>:</b></span> is that the RCRA/EPA?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436907_co>:</b></span> Yes the tital shows as Hazardous Waste Management Initial Certification</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437021_co>:</b></span> The course you ordered today and one library pass is all I am showing available on your group account at this time.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604437075_cv>:</b></span> Okay thank you so much Tiffany</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437092_co>:</b></span> Hazardous Waste Management Initial Certification is the same as the RCRA/EPA Hazardous Waste Management Initial Certification - Online Training just different wording.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437099_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604437150_cv>:</b></span> Nope that is all thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437167_co>:</b></span> My pleasure, have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?\r\nTiffany has joined the chat.\r\nBrandon Garrett: Hi Tiffany\r\nTiffany: Good afternoon Brandon.  Give me one moment please to look up the order.\r\nBrandon Garrett: Okay thank you\r\nTiffany: Okay so you accepted the order through the email and then logged into you previously set up account.  Is this correct?\r\nBrandon Garrett: Correct\r\nBrandon Garrett: then it shows all the courses that we have ordered in the past\r\nTiffany: Then when you are logged in you do not see the HAZWST training to accept as your own or invite someone else to train\r\nBrandon Garrett: I do see the Hazrd waste management initial certification\r\nBrandon Garrett: is that the RCRA/EPA?\r\nTiffany: Yes the tital shows as Hazardous Waste Management Initial Certification\r\nTiffany: The course you ordered today and one library pass is all I am showing available on your group account at this time.  \r\nBrandon Garrett: Okay thank you so much Tiffany\r\nTiffany: Hazardous Waste Management Initial Certification is the same as the RCRA/EPA Hazardous Waste Management Initial Certification - Online Training just different wording.  \r\nTiffany: Is there anything else I can assist you with?\r\nBrandon Garrett: Nope that is all thank you.\r\nTiffany: My pleasure, have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229143976ws', 1604505442, 1604506987, 4, 22, 0, 20, 0, 0, 0, 0, 3875, 0, 0, 0, 0, 'Lacy Hutchison', 'lacy@bondedinspections.com', '97.77.26.242', '3d28c5c7163dd1eebbddbb0228f73178', 'Name-_-Lacy Hutchison-cus-Email-_-lacy@bondedinspections.com-cus-Please provide a brief description of how we can help:-_-email address-cus-', 'I need to change the email address I set up the online training with', '<div class=\'ca\'><i>I need to change the email address I set up the online training with</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505514_co>:</b></span> Give me one minute while I pull up your account.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505699_co>:</b></span> I have <a href=\'mailto:greeneyes5822@yahoo.com\' target=\'_blank\' rel=\'noopener noreferrer\'>greeneyes5822@yahoo.com</a>. What would you like me to change it to?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505769_cv>:</b></span> Well I meant I registered someone here to take the DOT online course and put my <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a> email in but it should be the techs email that not mine I should have put in there.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505790_co>:</b></span> On second look, I also have <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a>.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505796_cv>:</b></span> It was for Michael Smith for the online DOT course</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505808_co>:</b></span> This is the one you would like to change then?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505840_cv>:</b></span> Yes I need to have his that I just registered him for changed off my email to his email</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505848_cv>:</b></span> <a href=\'mailto:m.csmith11@yahoo.com\' target=\'_blank\' rel=\'noopener noreferrer\'>m.csmith11@yahoo.com</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506031_co>:</b></span> How recently did you do this?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506058_cv>:</b></span> Literally like 10 min ago</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506219_co>:</b></span> I am going to send you an email on how to fix this...should I send it to <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a>.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506230_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506360_co>:</b></span> I just sent that to you. Let me know if you have any questions.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506419_cv>:</b></span> ok thank you</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506715_cv>:</b></span> I cant log in with my email anymore. Does that mean my email doesnt exist in the compliance solutions systme anymore</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506889_co>:</b></span> Do you have a moment for a quick phone call with one of my Customer Service Reps?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506898_cv>:</b></span> Yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506925_co>:</b></span> Swell, what is a good number for him to reach you at?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506933_cv>:</b></span> <a href=\'tel:9722760846\' target=\'_blank\' rel=\'noopener noreferrer\'>972-276-0846</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506987_co>:</b></span> Very well. I will have someone call you within the next 5 minutes.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I need to change the email address I set up the online training with\r\nDrew has joined the chat.\r\nDrew: Give me one minute while I pull up your account.\r\nDrew: I have mailto:greeneyes5822@yahoo.com. What would you like me to change it to?\r\nLacy Hutchison: Well I meant I registered someone here to take the DOT online course and put my mailto:lacy@bondedinspections.com email in but it should be the techs email that not mine I should have put in there.\r\nDrew: On second look, I also have mailto:lacy@bondedinspections.com.\r\nLacy Hutchison: It was for Michael Smith for the online DOT course\r\nDrew: This is the one you would like to change then?\r\nLacy Hutchison: Yes I need to have his that I just registered him for changed off my email to his email\r\nLacy Hutchison: mailto:m.csmith11@yahoo.com\r\nDrew: How recently did you do this?\r\nLacy Hutchison: Literally like 10 min ago\r\nDrew: I am going to send you an email on how to fix this...should I send it to mailto:lacy@bondedinspections.com.\r\nLacy Hutchison: yes\r\nDrew: I just sent that to you. Let me know if you have any questions.\r\nLacy Hutchison: ok thank you\r\nLacy Hutchison: I cant log in with my email anymore. Does that mean my email doesnt exist in the compliance solutions systme anymore\r\nDrew: Do you have a moment for a quick phone call with one of my Customer Service Reps?\r\nLacy Hutchison: Yes\r\nDrew: Swell, what is a good number for him to reach you at?\r\nLacy Hutchison: tel:9722760846\r\nDrew: Very well. I will have someone call you within the next 5 minutes.\r\nThe party has left.  Chat has ended.\r\n'),
('229228871pj', 1604590345, 1604591251, 2, 23, 0, 7, 0, 0, 5, 0, 3092, 139, 0, 0, 0, 'Chelsea Alsdorf', 'calsdorf@hveapc.com', '72.89.144.162', '7e196af7973cdbfa34deac320a04457d', 'Name-_-Chelsea Alsdorf-cus-Email-_-calsdorf@hveapc.com-cus-Please provide a brief description of how we can help:-_-Need copy of certification for employee-cus-', 'Can we get a copy of the OSHA certification done for employee names Richard Dillman?', '<div class=\'ca\'><i>Can we get a copy of the OSHA certification done for employee names Richard Dillman?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590370_co>:</b></span> Hello.  One moment please while I look this student up.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590419_co>:</b></span> I do not see a Richard Dillman in our system. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590432_co>:</b></span> What company is he with when he completed the training?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590451_cv>:</b></span> Hudson Valley Engineering, or HVEA</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590479_cv>:</b></span> Sorry his last name has two n\'s. So it\'s Dillmann</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590490_co>:</b></span> I will check again</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590495_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590652_co>:</b></span> Okay I see he has completed the OSHA 10 Hr training.  He should be able to print the certificate from the training site with red vector and the official certificate would have been sent between 6-8 weeks after completion by OSHA.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590730_cv>:</b></span> The technician is on a site right now and is unable to print the certificate. The safety manager on site needs a copy. Is there any way we can have it emailed over to us so we can forward it to the client?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590925_co>:</b></span> I do not have access to his account with red vector.  I can send you his log in information and the link to the site he should be able to download or print a copy there.  If there is issues then Red Vector is the company that would need to assist you with that certification since they are the host of the training.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590966_co>:</b></span> I will send you and Richard an email now with his Red Vector log in credentials.  I will include Red Vectors number as well if there are issues.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590991_cv>:</b></span> Thank you, I appreciate your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604591155_co>:</b></span> Of course.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604591232_cv>:</b></span> Nope, that was it. Thank you again!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604591244_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Can we get a copy of the OSHA certification done for employee names Richard Dillman?\r\nTiffany has joined the chat.\r\nTiffany: Hello.  One moment please while I look this student up.  \r\nTiffany: I do not see a Richard Dillman in our system. \r\nTiffany: What company is he with when he completed the training?\r\nChelsea Alsdorf: Hudson Valley Engineering, or HVEA\r\nChelsea Alsdorf: Sorry his last name has two n\'s. So it\'s Dillmann\r\nTiffany: I will check again\r\nChelsea Alsdorf: thank you\r\nTiffany: Okay I see he has completed the OSHA 10 Hr training.  He should be able to print the certificate from the training site with red vector and the official certificate would have been sent between 6-8 weeks after completion by OSHA.  \r\nChelsea Alsdorf: The technician is on a site right now and is unable to print the certificate. The safety manager on site needs a copy. Is there any way we can have it emailed over to us so we can forward it to the client?\r\nTiffany: I do not have access to his account with red vector.  I can send you his log in information and the link to the site he should be able to download or print a copy there.  If there is issues then Red Vector is the company that would need to assist you with that certification since they are the host of the training.  \r\nTiffany: I will send you and Richard an email now with his Red Vector log in credentials.  I will include Red Vectors number as well if there are issues.   \r\nChelsea Alsdorf: Thank you, I appreciate your help.\r\nTiffany: Of course.  Is there anything else I can assist you with?\r\nChelsea Alsdorf: Nope, that was it. Thank you again!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('229251178bm', 1604612702, 1604614182, 2, 23, 0, 3, 0, 0, 5, 0, 6298, 0, 0, 0, 0, 'Michael Keen', 'mkeen@cecinc.com', '12.235.212.66', '379cbb6bf3e35640baea4a9688acf0ce', 'Name-_-Mike Keen-cus-Email-_-mkeen@cecinc.com-cus-Please provide a brief description of how we can help:-_-online access-cus-', 'How do I login for online class?', '<div class=\'ca\'><i>How do I login for online class?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612727_co>:</b></span> One moment please while I look you up.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612767_cv>:</b></span> Order #10147</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612877_co>:</b></span> I see you were invited to do the training.  You will need to click a link in the email you received which says accept the invitation </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612897_cv>:</b></span> I did then it asks me to login and I don\'t have login info</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612900_co>:</b></span> Once you do this you can see up a password and your email address is your user name</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612921_co>:</b></span> It should prompt you to set a password</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612938_cv>:</b></span> it doesn\'t</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612970_cv>:</b></span> The email address and password combination is invalid. Please try again. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613019_co>:</b></span> There may be two links in the email that was sent to you.  What does the link say that you clicked on?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613050_cv>:</b></span> Log in to get started</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613074_cv>:</b></span> You purchased:<br>8-Hour OSHA HAZWOPER Annual Refresher - Online Training (1 seat)<br>Log in to get started<br>After logging in, you\'ll be able to invite users to participate.<br>If you have questions, please contact us at <a href=\'mailto:registration@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>registration@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a> Ext. 1.<br>Chat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613117_co>:</b></span> I will resend the course invite which should work.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613127_cv>:</b></span> Thanks.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613135_co>:</b></span> Just sent it.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613185_co>:</b></span> Please let me know what the link option are since this email goes out through the system.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613217_cv>:</b></span> just a minute I think it got caught in my spam filter</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613233_co>:</b></span> Alrighty</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613380_co>:</b></span> Let me know if you are able to get logged in.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613393_cv>:</b></span> I don\'t see it in my inbox or spam filter</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613462_co>:</b></span> I am not sure why it has not come through yet.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613517_co>:</b></span> Can I send it to your personal email address maybe that will work better.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613539_cv>:</b></span> <a href=\'mailto:mkeen@mail.usf.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@mail.usf.edu</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613627_co>:</b></span> Okay I just had it resent to that email address.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613701_co>:</b></span> Please let me know if you receive it.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613787_cv>:</b></span> still checking</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613829_cv>:</b></span> I got it. It seems to have taken me to a login page I can add a password. Thanks.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613880_co>:</b></span> Of course.  After you set your password would you like me to change the email on your account back to the company email address?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613915_cv>:</b></span> Yes. I am logged in and password is set. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613944_co>:</b></span> Please log out for a moment and I will update the email to <a href=\'mailto:mkeen@cecinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@cecinc.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613976_cv>:</b></span> i\'m out</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613990_co>:</b></span> Now try and log back in using <a href=\'mailto:mkeen@cecinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@cecinc.com</a>  as the email (username) and the password you created.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604614107_cv>:</b></span> it worked, thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614109_co>:</b></span> Were you able to log back in successfully?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614133_co>:</b></span> My pleasure.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604614157_cv>:</b></span> No, have a good day.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614175_co>:</b></span> You have a wonderful day as well!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'How do I login for online class?\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up.\r\nMichael Keen: Order #10147\r\nTiffany: I see you were invited to do the training.  You will need to click a link in the email you received which says accept the invitation \r\nMichael Keen: I did then it asks me to login and I don\'t have login info\r\nTiffany: Once you do this you can see up a password and your email address is your user name\r\nTiffany: It should prompt you to set a password\r\nMichael Keen: it doesn\'t\r\nMichael Keen: The email address and password combination is invalid. Please try again. \r\nTiffany: There may be two links in the email that was sent to you.  What does the link say that you clicked on?\r\nMichael Keen: Log in to get started\r\nMichael Keen: You purchased:8-Hour OSHA HAZWOPER Annual Refresher - Online Training (1 seat)Log in to get startedAfter logging in, you\'ll be able to invite users to participate.If you have questions, please contact us at mailto:registration@csregs.com or call tel:3033079220 Ext. 1.Chat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nTiffany: I will resend the course invite which should work.\r\nMichael Keen: Thanks.\r\nTiffany: Just sent it.  \r\nTiffany: Please let me know what the link option are since this email goes out through the system.  \r\nMichael Keen: just a minute I think it got caught in my spam filter\r\nTiffany: Alrighty\r\nTiffany: Let me know if you are able to get logged in.\r\nMichael Keen: I don\'t see it in my inbox or spam filter\r\nTiffany: I am not sure why it has not come through yet.\r\nTiffany: Can I send it to your personal email address maybe that will work better.\r\nMichael Keen: mailto:mkeen@mail.usf.edu\r\nTiffany: Okay I just had it resent to that email address.\r\nTiffany: Please let me know if you receive it.\r\nMichael Keen: still checking\r\nMichael Keen: I got it. It seems to have taken me to a login page I can add a password. Thanks.\r\nTiffany: Of course.  After you set your password would you like me to change the email on your account back to the company email address?\r\nMichael Keen: Yes. I am logged in and password is set. \r\nTiffany: Please log out for a moment and I will update the email to mailto:mkeen@cecinc.com \r\nMichael Keen: i\'m out\r\nTiffany: Now try and log back in using mailto:mkeen@cecinc.com  as the email (username) and the password you created.  \r\nMichael Keen: it worked, thank you.\r\nTiffany: Were you able to log back in successfully?\r\nTiffany: My pleasure.  Is there anything else I can assist you with?\r\nMichael Keen: No, have a good day.\r\nTiffany: You have a wonderful day as well!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229766791yv', 1605128285, 1605129145, 2, 23, 0, 9, 0, 0, 0, 0, 3463, 0, 0, 0, 0, 'Joe Burdick', 'joseph.burdick@aptim.com', '67.43.105.215', '031e7c4d803932df3461a759de7c0fa6', 'Name-_-Joe Burdick-cus-Email-_-joseph.burdick@aptim.com-cus-Please provide a brief description of how we can help:-_-scheduling live portion of OSHA 40 Hyrbird Option-cus-', 'Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?', '<div class=\'ca\'><i>Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128301_co>:</b></span> Good afternoon!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128359_co>:</b></span> After completing the online portion of the 40-Hour HAZWOPER Hybrid training a student receives a voucher to complete the hands-on portion within 6 months.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128477_co>:</b></span> We host the hands on training classes at the same time as our 8-Hour HAZWOPER Refresher courses.  If you follow this web address: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a>  ...these are the currently scheduled classes.  We are coming to the end of the year so someof our locations are no longer scheduled for a class.  Our 2021 schedule is yet to be released.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128535_co>:</b></span> The closest locations to UT will probably be our Las Vegas, NV location or the Denver, CO location</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128575_cv>:</b></span> Ok, thank you for the prompt follow-up!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128592_co>:</b></span> My pleasure! Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128609_cv>:</b></span> Not at the moment. Thx.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128651_co>:</b></span> We do have an agreement with APTIM that offers APTIM employees a 25% discount on most of our training courses.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128723_co>:</b></span> The discount code if you choose to register with Compliance Solutions is: 2013004589-25</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128796_cv>:</b></span> Yes, I was aware of that and we appreciate it.  I have a number of folks that do their 8 hour annual refreshers via Compliance Solutions.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128821_co>:</b></span> Wonderful! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128836_co>:</b></span> SOme folks are no aware due to less of a training need.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128861_co>:</b></span> Well, if you need anything else please let us know!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128899_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128949_cv>:</b></span> thanks, and you as well</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: After completing the online portion of the 40-Hour HAZWOPER Hybrid training a student receives a voucher to complete the hands-on portion within 6 months.  \r\nTiffany: We host the hands on training classes at the same time as our 8-Hour HAZWOPER Refresher courses.  If you follow this web address: https://csregs.com/collections/8-hour-hazwoper-annual-refresher  ...these are the currently scheduled classes.  We are coming to the end of the year so someof our locations are no longer scheduled for a class.  Our 2021 schedule is yet to be released.  \r\nTiffany: The closest locations to UT will probably be our Las Vegas, NV location or the Denver, CO location\r\nJoe Burdick: Ok, thank you for the prompt follow-up!\r\nTiffany: My pleasure! Is there anything else I can assist you with?\r\nJoe Burdick: Not at the moment. Thx.\r\nTiffany: We do have an agreement with APTIM that offers APTIM employees a 25% discount on most of our training courses.\r\nTiffany: The discount code if you choose to register with Compliance Solutions is: 2013004589-25\r\nJoe Burdick: Yes, I was aware of that and we appreciate it.  I have a number of folks that do their 8 hour annual refreshers via Compliance Solutions.\r\nTiffany: Wonderful! \r\nTiffany: SOme folks are no aware due to less of a training need.  \r\nTiffany: Well, if you need anything else please let us know!\r\nTiffany: Have a wonderful day!\r\nJoe Burdick: thanks, and you as well\r\nChat closed by the operator. Chat has ended.\r\n'),
('229771258pg', 1605132753, 1605133211, 2, 23, 0, 11, 0, 0, 5, 0, 1962, 140, 0, 0, 0, 'Joe Burdick', 'joseph.burdick@aptim.com', '67.43.105.215', '031e7c4d803932df3461a759de7c0fa6', 'Name-_-Joe Burdick-cus-Email-_-joseph.burdick@aptim.com-cus-Please provide a brief description of how we can help:-_-Discount Code for APTIM-cus-', 'I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.', '<div class=\'ca\'><i>I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132762_co>:</b></span> Hello Joe! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132768_co>:</b></span> I can do that!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132779_cv>:</b></span> great, thanks.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132794_co>:</b></span> 2013004589-25</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132815_cv>:</b></span> Thank you. I just had another one of my folks ask me for it.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132851_co>:</b></span> The first code works for most training courses and will give you a 25% discount. <br>If you are register 8-Hour refreshers it is 2013004589 since the discount is a bit higher.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132866_co>:</b></span> Sounds like perfect timing I suppose.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132879_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132977_cv>:</b></span> Perfect timing indeed!  Nothing else right now; thanks again for your prompt support.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605133004_co>:</b></span> Of course! Have a wonderful rest of your day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605133202_cv>:</b></span> you too!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.\r\nTiffany has joined the chat.\r\nTiffany: Hello Joe! \r\nTiffany: I can do that!\r\nJoe Burdick: great, thanks.  \r\nTiffany: 2013004589-25\r\nJoe Burdick: Thank you. I just had another one of my folks ask me for it.\r\nTiffany: The first code works for most training courses and will give you a 25% discount. If you are register 8-Hour refreshers it is 2013004589 since the discount is a bit higher.\r\nTiffany: Sounds like perfect timing I suppose.\r\nTiffany: Is there anything else I can assist you with?\r\nJoe Burdick: Perfect timing indeed!  Nothing else right now; thanks again for your prompt support.\r\nTiffany: Of course! Have a wonderful rest of your day!\r\nJoe Burdick: you too!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229836830c6', 1605198321, 1605198842, 2, 23, 0, 6, 0, 0, 0, 0, 1690, 0, 0, 0, 0, 'Colleen', 'Colleen.moss@stantec.com', '107.77.196.159', 'c4f41fb0168654175570d38bff51fcd9', 'Name-_-Colleen-cus-Email-_-Colleen.moss@stantec.com-cus-Please provide a brief description of how we can help:-_-8 hour live session texas-cus-', 'Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? ', '<div class=\'ca\'><i>Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198327_co>:</b></span> Good morning Colleen.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Colleen<timestamp_1605198334_cv>:</b></span> Good morning </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198401_co>:</b></span> I will send you an email with a link to the schedule.  Once you look it over it there is any date you are interested in you can email me back or give our office a call.  The number number will be listed on the email I send.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Colleen<timestamp_1605198419_cv>:</b></span> Perfect! Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198461_co>:</b></span> Of course!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198513_co>:</b></span> I just sent the email.  Is there anything else I can assist you with?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198836_co>:</b></span> If there is anything else I can assist you with please respond to my email.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198840_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? \r\nTiffany has joined the chat.\r\nTiffany: Good morning Colleen.\r\nColleen: Good morning \r\nTiffany: I will send you an email with a link to the schedule.  Once you look it over it there is any date you are interested in you can email me back or give our office a call.  The number number will be listed on the email I send.  \r\nColleen: Perfect! Thank you!\r\nTiffany: Of course!\r\nTiffany: I just sent the email.  Is there anything else I can assist you with?\r\nTiffany: If there is anything else I can assist you with please respond to my email.  \r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229933210sb', 1605294696, 1605296114, 2, 23, 0, 5, 0, 0, 4, 0, 3044, 141, 0, 0, 0, 'Debbi', 'Deborah.j.dauth@nasa.gov', '156.68.162.168', 'ed191da2cf5c84b2fed56ef539b3a579', 'Name-_-Dauth-cus-Email-_-Deborah.j.dauth@nasa.gov-cus-Please provide a brief description of how we can help:-_-having problems logging in.-cus-', 'doesn\'t recognize either the password or email', '<div class=\'ca\'><i>doesn\'t recognize either the password or email</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294706_co>:</b></span> Good afternoon Debbi.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294721_co>:</b></span> Where are you trying to log into?  Which website.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294774_cv>:</b></span> I just ended a call with Aaron.  I\'m having difficulties logging into the admin portion so  I can check the status of the training </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294841_co>:</b></span>  Are you attempting to log in on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294892_cv>:</b></span> No:  <a href=\'http://csregs.com/account/login\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com/account/login</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294897_co>:</b></span> I will send you an email to reset your password as I can not see what that is but I do show your username/email is listed as: <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a> on your account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294930_co>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294940_co>:</b></span> I do not know why its pasting the email like that.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294953_co>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294955_cv>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a>  Your message is missing the d</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294986_co>:</b></span> i do show the correct email on your account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605295015_co>:</b></span> Would you like me to send a password reset or do you want to try and log in at:  <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605295073_cv>:</b></span> Looks like I\'m there.   Thanks a lot!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605295086_co>:</b></span> Of course!  Is there anything else I can assist you with?</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'doesn\'t recognize either the password or email\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Debbi.\r\nTiffany: Where are you trying to log into?  Which website.\r\nDebbi: I just ended a call with Aaron.  I\'m having difficulties logging into the admin portion so  I can check the status of the training \r\nTiffany:  Are you attempting to log in on https://csregsonline.com/\r\nDebbi: No:  http://csregs.com/account/login\r\nTiffany: I will send you an email to reset your password as I can not see what that is but I do show your username/email is listed as: mailto:Deborah.j.dauth@nasa.gov on your account.  \r\nTiffany: mailto:Deborah.j.dauth@nasa.gov\r\nTiffany: I do not know why its pasting the email like that.\r\nTiffany: mailto:Deborah.j.dauth@nasa.gov \r\nDebbi: mailto:Deborah.j.dauth@nasa.gov  Your message is missing the d\r\nTiffany: i do show the correct email on your account.  \r\nTiffany: Would you like me to send a password reset or do you want to try and log in at:  https://csregsonline.com \r\nDebbi: Looks like I\'m there.   Thanks a lot!\r\nTiffany: Of course!  Is there anything else I can assist you with?\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230199417j6', 1605560883, 1605561487, 2, 23, 0, 16, 0, 0, 0, 0, 2753, 0, 0, 0, 0, 'Denis', 'dgarcia1@dekalbcountyga.gov', '50.237.148.4', 'ca9d7bf928278ac68d79bacbf507e2e3', 'Name-_-Denis-cus-Email-_-dgarcia1@dekalbcountyga.gov-cus-Please provide a brief description of how we can help:-_-Extend class time-cus-', 'Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?', '<div class=\'ca\'><i>Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605560906_co>:</b></span> Good afternoon Denis</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605560938_co>:</b></span> Let me look into your account. One moment please.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561004_co>:</b></span> I see you account will expire on 11/27/2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561073_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561095_cv>:</b></span> I work for the government and due to covid and personal matter I haven\'t done much</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561107_cv>:</b></span> I am over half way so I just need more time</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561113_co>:</b></span> I can offer a one time 30 day extension from the date of expiration bringing your course to 12/27/2020 at no fee.  After this date if the training does expire there would be a 25% reactivation fee to complete your training. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561167_cv>:</b></span> Can you do two months? </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561287_co>:</b></span> Yes.  New course expiration date is 01/27/2021.  This is all I have been approved to extend without charging the reactivation fee.  Your online portion needs to be completed by this time.  After completing the online course you will receive a voucher to complete the hands-on within 6 months.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561296_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561431_cv>:</b></span> ok</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561450_cv>:</b></span> Thank you so much!!!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561459_cv>:</b></span> this is all I needed! you are awesome!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561465_cv>:</b></span> :)</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561487_co>:</b></span> My pleasure! I hope you have a fantastic day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Denis\r\nTiffany: Let me look into your account. One moment please.\r\nTiffany: I see you account will expire on 11/27/2020\r\nDenis: yes\r\nDenis: I work for the government and due to covid and personal matter I haven\'t done much\r\nDenis: I am over half way so I just need more time\r\nTiffany: I can offer a one time 30 day extension from the date of expiration bringing your course to 12/27/2020 at no fee.  After this date if the training does expire there would be a 25% reactivation fee to complete your training. \r\nDenis: Can you do two months? \r\nTiffany: Yes.  New course expiration date is 01/27/2021.  This is all I have been approved to extend without charging the reactivation fee.  Your online portion needs to be completed by this time.  After completing the online course you will receive a voucher to complete the hands-on within 6 months.  \r\nTiffany: Is there anything else I can assist you with?\r\nDenis: ok\r\nDenis: Thank you so much!!!\r\nDenis: this is all I needed! you are awesome!\r\nDenis: :)\r\nTiffany: My pleasure! I hope you have a fantastic day!\r\nThe party has left.  Chat has ended.\r\n'),
('2304399608d', 1605801437, 1605802057, 2, 23, 0, 10, 0, 0, 5, 0, 2271, 0, 0, 0, 0, 'karl howell', 'kthowell@co.shasta.ca.us', '192.159.8.111', 'a61969fb66b3095eab080baf07640df5', 'Name-_-karl howell-cus-Email-_-kthowell@co.shasta.ca.us-cus-Please provide a brief description of how we can help:-_-just purchased 8-Hour OSHA HAZWOPER clicked on get started no password-cus-', 'I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. ', '<div class=\'ca\'><i>I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801472_co>:</b></span> Hello.  You would click the link inside that email to accept the training and it will prompt you to set a password.</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801495_cv>:</b></span> click on the log in to get started?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801554_co>:</b></span> In the email there should another link option to click on somewhere above the log in to get started link I believe.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801705_cv>:</b></span> I got two emails one is an invoice and the other is course authorization: Your purchase has been processed and the first link going down the page is \"Log in to get started\" then there is the Begin a Chat session.</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801797_cv>:</b></span> i figured it out. it is using my old password from last year when I did the training. it just let me in.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801824_co>:</b></span> Wonderful news!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801849_co>:</b></span> Is there any other question or concern I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801945_cv>:</b></span> what internet are you should use \"internet explore\" \"chrome\" \"firefox\"</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801986_co>:</b></span> Any browser should work EXCEPT Internet Explorer.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605802000_cv>:</b></span> ok. thank you. hope you have a great day.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605802044_co>:</b></span> Have a wonderful day and amazing holiday next week!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. \r\nTiffany has joined the chat.\r\nTiffany: Hello.  You would click the link inside that email to accept the training and it will prompt you to set a password.\r\nkarl howell: click on the log in to get started?\r\nTiffany: In the email there should another link option to click on somewhere above the log in to get started link I believe.  \r\nkarl howell: I got two emails one is an invoice and the other is course authorization: Your purchase has been processed and the first link going down the page is \"Log in to get started\" then there is the Begin a Chat session.\r\nkarl howell: i figured it out. it is using my old password from last year when I did the training. it just let me in.\r\nTiffany: Wonderful news!\r\nTiffany: Is there any other question or concern I can assist you with?\r\nkarl howell: what internet are you should use \"internet explore\" \"chrome\" \"firefox\"\r\nTiffany: Any browser should work EXCEPT Internet Explorer.  \r\nkarl howell: ok. thank you. hope you have a great day.\r\nTiffany: Have a wonderful day and amazing holiday next week!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230540112za', 1605901605, 1605902313, 2, 23, 0, 8, 0, 0, 5, 0, 2978, 144, 0, 0, 0, 'Kathleen', 'kmccormac@geosyntec.com', '4.17.78.42', '6f1832ca27d1d2f5e9d6a8b83cd119d9', 'Name-_-McCormac-Miller-cus-Email-_-kmccormac@geosyntec.com-cus-Please provide a brief description of how we can help:-_-May have signed up for the wrong course-cus-', 'I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.', '<div class=\'ca\'><i>I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901618_co>:</b></span> Good afternoon Kathleen.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901625_cv>:</b></span> Good afternoon.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901635_co>:</b></span> One moment please while I look you up.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901640_cv>:</b></span> Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901910_co>:</b></span> Yes I see you registered for the regular online 40 HAZ.  I can add the 40 Hour Hybrid \"Supplemental\" to your account and you will only have to finish the remaining portion which is not included in your current account and the exam.  Then you will get the voucher to complete the hands-on training within 6 months.    </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901953_cv>:</b></span> So if I completed all the lessons I would just need to take the exam correct?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901994_cv>:</b></span> Or are there more lessons in the hybrid model?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902009_cv>:</b></span> Either way that would be great.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902045_co>:</b></span> With the hybrid/supplemental training you need to complete additional training modules and have a total training time of approximately 40 hours.  So 8 additional hours.  If you refresh your training account you will see the new link to the supplemental training.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902070_cv>:</b></span> Thank you so so much! I really appreciate it!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902092_co>:</b></span> By completing the supplemental training you will not have to go back into your other link and do the exam since you will complete it in the new training link after complete the required modules.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902108_co>:</b></span> My pleasure.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902132_cv>:</b></span> Nope that is it! Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902157_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902167_cv>:</b></span> You too!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Kathleen.  \r\nKathleen: Good afternoon.\r\nTiffany: One moment please while I look you up.  \r\nKathleen: Thank you.\r\nTiffany: Yes I see you registered for the regular online 40 HAZ.  I can add the 40 Hour Hybrid \"Supplemental\" to your account and you will only have to finish the remaining portion which is not included in your current account and the exam.  Then you will get the voucher to complete the hands-on training within 6 months.    \r\nKathleen: So if I completed all the lessons I would just need to take the exam correct?\r\nKathleen: Or are there more lessons in the hybrid model?\r\nKathleen: Either way that would be great.\r\nTiffany: With the hybrid/supplemental training you need to complete additional training modules and have a total training time of approximately 40 hours.  So 8 additional hours.  If you refresh your training account you will see the new link to the supplemental training.  \r\nKathleen: Thank you so so much! I really appreciate it!\r\nTiffany: By completing the supplemental training you will not have to go back into your other link and do the exam since you will complete it in the new training link after complete the required modules.  \r\nTiffany: My pleasure.  Is there anything else I can assist you with?\r\nKathleen: Nope that is it! Thank you!\r\nTiffany: Of course! Have a wonderful day!\r\nKathleen: You too!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230549962mb', 1605911428, 1605911428, 4, 22, 0, 0, 0, 0, 0, 0, 243, 0, 0, 0, 0, 'Megan Duncan', 'megand@a-bconstruction.net', '107.1.1.6', 'be58c67c11c56c4e4d9e6b57d81763c6', 'Name-_-Megan Duncan-cus-Email-_-megand@a-bconstruction.net-cus-Please provide a brief description of how we can help:-_-HAZWOPER Training-cus-', 'Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.', '<div class=\'ca\'><i>Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.</i></div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.\r\nThe party has left.  Chat has ended.\r\n'),
('2307918586q', 1606153353, 1606153575, 2, 23, 0, 12, 0, 0, 0, 0, 1728, 0, 0, 0, 0, 'Krista Jackson', 'krista.jackson@kuraray.com', '209.166.156.34', '065bbe5ce0e5faebf170ebd99981aef1', 'Name-_-Krista Jackson-cus-Email-_-Krista Jackson-cus-Please provide a brief description of how we can help:-_-Copy of receipt-cus-', 'I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. ', '<div class=\'ca\'><i>I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153364_co>:</b></span> Good afternoon Krista</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153375_cv>:</b></span> Hi Tiffany </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153378_co>:</b></span> Do you have an order number as well?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153392_cv>:</b></span> Let me see...</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153484_cv>:</b></span> No... I don\'t have the order number.  I don\'t think I received an email</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153508_co>:</b></span> What is the company name you listed on the registration?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153531_cv>:</b></span> You know what.... Nevermind. I did not order it with you all.  I\'m sorry</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153556_cv>:</b></span> Thank you and sorry to have bothered you.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153556_co>:</b></span> No worries!  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153572_cv>:</b></span> No Malm.  Happy Holidays &  Be Safe</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Krista\r\nKrista Jackson: Hi Tiffany \r\nTiffany: Do you have an order number as well?\r\nKrista Jackson: Let me see...\r\nKrista Jackson: No... I don\'t have the order number.  I don\'t think I received an email\r\nTiffany: What is the company name you listed on the registration?\r\nKrista Jackson: You know what.... Nevermind. I did not order it with you all.  I\'m sorry\r\nKrista Jackson: Thank you and sorry to have bothered you.  \r\nTiffany: No worries!  Is there anything else I can assist you with?\r\nKrista Jackson: No Malm.  Happy Holidays &  Be Safe\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230796737pv', 1606158232, 1606158518, 2, 23, 0, 10, 0, 0, 5, 0, 1880, 0, 0, 0, 0, 'Garrett Beels', 'gbeels@aemgroup.biz', '96.85.125.21', '7ce4778cfb742a1240792ed5b1ac391c', 'Name-_-Garrett Beels-cus-Email-_-gbeels@aemgroup.biz-cus-Please provide a brief description of how we can help:-_-40 Hazwoper Final-cus-', 'I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?', '<div class=\'ca\'><i>I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158257_cv>:</b></span> I live near Detroit</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158264_co>:</b></span> Hello Garrett.  I can send you an email with a link to review the scheduled classes for hands-on days if you would like.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158306_cv>:</b></span> Yes, please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158335_co>:</b></span> Just sent it!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158383_cv>:</b></span> So they are still running even though cover shut downs started up again?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158457_co>:</b></span> As of right now we are still holding classes with a COVID Safety Policy in place yes.  We will notify you of any changes to that.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158458_co>:</b></span> You can email me back when you find a date and location you are interested in.  Before you request to be placed on the hands-on list please be sure you can attend that date since there are reschedule fee and no show fees. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158510_cv>:</b></span> Okay I will email you back the time I would like to attend</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158513_cv>:</b></span> thank you</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?\r\nTiffany has joined the chat.\r\nGarrett Beels: I live near Detroit\r\nTiffany: Hello Garrett.  I can send you an email with a link to review the scheduled classes for hands-on days if you would like.  \r\nGarrett Beels: Yes, please\r\nTiffany: Just sent it!\r\nGarrett Beels: So they are still running even though cover shut downs started up again?\r\nTiffany: As of right now we are still holding classes with a COVID Safety Policy in place yes.  We will notify you of any changes to that.\r\nTiffany: You can email me back when you find a date and location you are interested in.  Before you request to be placed on the hands-on list please be sure you can attend that date since there are reschedule fee and no show fees. \r\nGarrett Beels: Okay I will email you back the time I would like to attend\r\nGarrett Beels: thank you\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('230888853jw', 1606250319, 1606252125, 2, 23, 0, 9, 0, 0, 0, 0, 3823, 0, 0, 0, 0, 'Elliot Burggraf', 'elliot.burggraf@ii-vi.com', '108.60.96.44', '4482a2d15e0270ed59bd072a472ffbf9', 'Name-_-Han Kim-cus-Email-_-Han.kim@finisar.com-cus-Please provide a brief description of how we can help:-_-HazWoper Certificate-cus-', 'Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.', '<div class=\'ca\'><i>Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250354_co>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250442_co>:</b></span> One moment please while I look it up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250564_co>:</b></span> I do see we mailed the certificate to the company back in July.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250611_co>:</b></span> We sent it via US Mail to 41762 Christy Street Fremont CA 94538 Attention: Andrew Sherman</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250678_co>:</b></span> Do you need to receive a re-issued copy?  I can send you an email with the details on how to request one.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250766_co>:</b></span> I just sent over the email with the information on how to request the certificate.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606250864_cv>:</b></span> Thank you so much for your help. I believe Andrew Sherman had left the company and the current EHS Engineer does not have any record of receipt. To order the re-issue copy we would pay the $10?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250922_co>:</b></span> Yes and if you are not with Flint Hills we will need the authorization form completed allowing us to release the certificate to you.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251028_cv>:</b></span> Are you certain Flint Hills is the correct company on record for Han Kim. Company should have been Finisar Corp. And training should have been given around february the 18th?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251077_co>:</b></span> Oh excuse me you are correct it is Finisar Corporation</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251136_co>:</b></span> Han did complete the training on 2/20/2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251213_cv>:</b></span> Would Finisar Corporation being acquired by II-VI Inc. require an authorization form?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251312_co>:</b></span> No it should not.  I will have to look into the acquisition and update the record with notes  Will the company name be changed to II-VI Inc?  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251446_cv>:</b></span> Yes the company name has changed from Finisar Corporation to II-VI Incorporated. Thank you so much for all your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251540_co>:</b></span> Of course.  We have two accounts for Finisar one in CA and one in TX are both locations changed?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606252050_cv>:</b></span> The Allen Texas Facility has closed but we do have a facility in Sherman, TX. I am unsure if they area using legacy company name for trainings but it is also a II-VI Inc. Facility now.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252125_co>:</b></span> Alrighty.  Thank you so much. I will have the accounts updated.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon\r\nTiffany: One moment please while I look it up.\r\nTiffany: I do see we mailed the certificate to the company back in July.  \r\nTiffany: We sent it via US Mail to 41762 Christy Street Fremont CA 94538 Attention: Andrew Sherman\r\nTiffany: Do you need to receive a re-issued copy?  I can send you an email with the details on how to request one.\r\nTiffany: I just sent over the email with the information on how to request the certificate.  \r\nElliot Burggraf: Thank you so much for your help. I believe Andrew Sherman had left the company and the current EHS Engineer does not have any record of receipt. To order the re-issue copy we would pay the $10?\r\nTiffany: Yes and if you are not with Flint Hills we will need the authorization form completed allowing us to release the certificate to you.  \r\nElliot Burggraf: Are you certain Flint Hills is the correct company on record for Han Kim. Company should have been Finisar Corp. And training should have been given around february the 18th?\r\nTiffany: Oh excuse me you are correct it is Finisar Corporation\r\nTiffany: Han did complete the training on 2/20/2020\r\nElliot Burggraf: Would Finisar Corporation being acquired by II-VI Inc. require an authorization form?\r\nTiffany: No it should not.  I will have to look into the acquisition and update the record with notes  Will the company name be changed to II-VI Inc?  \r\nElliot Burggraf: Yes the company name has changed from Finisar Corporation to II-VI Incorporated. Thank you so much for all your help.\r\nTiffany: Of course.  We have two accounts for Finisar one in CA and one in TX are both locations changed?\r\nElliot Burggraf: The Allen Texas Facility has closed but we do have a facility in Sherman, TX. I am unsure if they area using legacy company name for trainings but it is also a II-VI Inc. Facility now.\r\nTiffany: Alrighty.  Thank you so much. I will have the accounts updated.\r\nThe party has left.  Chat has ended.\r\n'),
('2308904038s', 1606251883, 1606252589, 2, 23, 0, 11, 0, 0, 0, 0, 3273, 0, 0, 0, 0, 'Ashley', 'ashley.koehler@gwplc.com', '12.9.73.68', 'f22b1cef31ad2cbb30ea5b91a64991ce', 'Name-_-Ashley Koehler-cus-Email-_-ashley.koehler@gwplc.com-cus-Please provide a brief description of how we can help:-_-Registration Confirmation-cus-', 'I just placed an order but only the payer received a confirmation and not me (the person taking the training)', '<div class=\'ca\'><i>I just placed an order but only the payer received a confirmation and not me (the person taking the training)</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251893_co>:</b></span> Good afternoon!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606251899_cv>:</b></span> hi</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251912_co>:</b></span> One moment please while I look the order up</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606251920_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251992_co>:</b></span> I see you have registered for a VILT training course.  We will manually process this order and you will get an email from us.  The other email that was sent out was an automatic email from the system.  But I do see you listed as the student.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252029_cv>:</b></span> ok, well I am the student</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252057_cv>:</b></span> there was a bit of time between the first page and the payment page, so maybe it cleared my info</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252079_cv>:</b></span> what do i need to do to make sure that I am listed as the student and am receiving the class details?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252186_co>:</b></span> I do show you as the student.  So once we finish manually processing the order we will send the confirmation information to your email address of <a href=\'mailto:ashley.koehler@gwplc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>ashley.koehler@gwplc.com</a>.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252251_cv>:</b></span> OHHHH ok, my bad. I misread your response. Is there an approximate timeline of when I should receive the confirmation info?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252280_co>:</b></span> I do not should be today sometime though.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252290_cv>:</b></span> Ok. Thank you.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252301_cv>:</b></span> and Sorry again for my misunderstanding</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252301_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252305_cv>:</b></span> :)</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252309_cv>:</b></span> no thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252341_co>:</b></span> No worries! Have a wonderful day and a fabulous Thanksgiving!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252351_cv>:</b></span> you as well</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252368_co>:</b></span> :)</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I just placed an order but only the payer received a confirmation and not me (the person taking the training)\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nAshley: hi\r\nTiffany: One moment please while I look the order up\r\nAshley: ok\r\nTiffany: I see you have registered for a VILT training course.  We will manually process this order and you will get an email from us.  The other email that was sent out was an automatic email from the system.  But I do see you listed as the student.  \r\nAshley: ok, well I am the student\r\nAshley: there was a bit of time between the first page and the payment page, so maybe it cleared my info\r\nAshley: what do i need to do to make sure that I am listed as the student and am receiving the class details?\r\nTiffany: I do show you as the student.  So once we finish manually processing the order we will send the confirmation information to your email address of mailto:ashley.koehler@gwplc.com.  \r\nAshley: OHHHH ok, my bad. I misread your response. Is there an approximate timeline of when I should receive the confirmation info?\r\nTiffany: I do not should be today sometime though.  \r\nAshley: Ok. Thank you.\r\nAshley: and Sorry again for my misunderstanding\r\nTiffany: Is there anything else I can assist you with?\r\nAshley: :)\r\nAshley: no thanks\r\nTiffany: No worries! Have a wonderful day and a fabulous Thanksgiving!\r\nAshley: you as well\r\nTiffany: :)\r\nChat closed by the operator. Chat has ended.\r\n'),
('231397449g8', 1606758931, 1606760833, 2, 23, 0, 13, 0, 0, 0, 0, 7926, 0, 0, 0, 0, 'Emmy', 'emmy_tsang@wreco.com', '96.95.214.89', '84fcd9b389bda1f23f52d3de37d081c0', 'Name-_-emmy-cus-Email-_-emmy_Tsang@wreco.com-cus-Please provide a brief description of how we can help:-_-I am having trouble logging into the account-cus-', 'I am having trouble logging into the account', '<div class=\'ca\'><i>I am having trouble logging into the account</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758956_cv>:</b></span> Hi Tiffany - I am unable to log into my account</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758968_cv>:</b></span> I hold the account for WRECO and assign licenses normally </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606758983_co>:</b></span> One moment please while I look you up.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758984_cv>:</b></span> I wanted to check to see if one of our staff completed their hazwoper refresher for 2020</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759068_co>:</b></span> Alrighty.  I can do that for you at this time as well if you provide me with the students name.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759083_cv>:</b></span> Cuyler Stapelmann</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759100_cv>:</b></span> I would like to also be able to access the account as some point in case I need to assign licenses again</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759134_co>:</b></span> What is the error you are getting when trying to log in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759190_cv>:</b></span> when I tried to login - it says incorrect pw or username</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759197_cv>:</b></span> when I tried to reset the pw it says: </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759198_cv>:</b></span> Sorry, looks like something went wrong. Please correct the following and submit again:<br><br>No account found with that email.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759225_co>:</b></span>  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759262_cv>:</b></span> I see...</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759278_cv>:</b></span> I can invite him again</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759286_cv>:</b></span> once I have access to the account</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759289_co>:</b></span> I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759297_co>:</b></span> Yes you can!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759306_co>:</b></span> Let me look into this one moment please</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759313_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759525_co>:</b></span> Are you using the following email: <a href=\'mailto:emmy_tsang@wreco.com\' target=\'_blank\' rel=\'noopener noreferrer\'>emmy_tsang@wreco.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759541_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759601_cv>:</b></span> <div style=\'padding: 5px; margin-bottom: 5px;\' class=\'info_neutral\'><a href=\'https://cs-chatsupport.com/support/view.php?file=VCu2tW.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/VCu2tW.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>VCu2tW.png</a></div> </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759673_co>:</b></span> It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759839_cv>:</b></span> it still doesn\'t work when I try another browser</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759870_cv>:</b></span> I tried resetting the pw with my email and it says my account doesnt exist</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759892_co>:</b></span> Which browser(s) are you using? Did you try to clear your cache and cookies?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759917_cv>:</b></span> i tried chrome and internet explorer</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759934_cv>:</b></span> i am not sure how to clear </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759967_co>:</b></span> Internet Explorer will always have issue but all other browsers should work.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759987_co>:</b></span> I can walk you through clearing your cookies and cache with Chrome. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760061_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760070_cv>:</b></span> will this remove all my passwords</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760076_cv>:</b></span> saved for other sites?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760084_cv>:</b></span> I would prefer if we didn\'t</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760182_co>:</b></span> If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760192_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760207_co>:</b></span> I will double check to ensure it wont before we do it.  Give me one moment please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760347_co>:</b></span> Okay.  Are you on Google Chrome?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760354_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760452_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760463_cv>:</b></span> yes i am there</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760535_co>:</b></span> Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760578_co>:</b></span> After you open this section it says Basic or advanced you want to be under the advance option </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760632_co>:</b></span> At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760633_cv>:</b></span> ok I am there</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760831_cv>:</b></span> ok thanks for your help!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I am having trouble logging into the account\r\nTiffany has joined the chat.\r\nEmmy: Hi Tiffany - I am unable to log into my account\r\nEmmy: I hold the account for WRECO and assign licenses normally \r\nTiffany: One moment please while I look you up.  \r\nEmmy: I wanted to check to see if one of our staff completed their hazwoper refresher for 2020\r\nTiffany: Alrighty.  I can do that for you at this time as well if you provide me with the students name.  \r\nEmmy: Cuyler Stapelmann\r\nEmmy: I would like to also be able to access the account as some point in case I need to assign licenses again\r\nTiffany: What is the error you are getting when trying to log in?\r\nEmmy: when I tried to login - it says incorrect pw or username\r\nEmmy: when I tried to reset the pw it says: \r\nEmmy: Sorry, looks like something went wrong. Please correct the following and submit again:No account found with that email.\r\nTiffany:  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. \r\nEmmy: I see...\r\nEmmy: I can invite him again\r\nEmmy: once I have access to the account\r\nTiffany: I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  \r\nTiffany: Yes you can!\r\nTiffany: Let me look into this one moment please\r\nEmmy: thanks\r\nTiffany: Are you using the following email: mailto:emmy_tsang@wreco.com\r\nEmmy: yes\r\nEmmy: https://cs-chatsupport.com/support/view.php?file=VCu2tW.png \r\nTiffany: It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  \r\nEmmy: it still doesn\'t work when I try another browser\r\nEmmy: I tried resetting the pw with my email and it says my account doesnt exist\r\nTiffany: Which browser(s) are you using? Did you try to clear your cache and cookies?\r\nEmmy: i tried chrome and internet explorer\r\nEmmy: i am not sure how to clear \r\nTiffany: Internet Explorer will always have issue but all other browsers should work.  \r\nTiffany: I can walk you through clearing your cookies and cache with Chrome. \r\nTiffany: In the upper right hand corner of the screen there are 3 horizontal dots \r\nEmmy: will this remove all my passwords\r\nEmmy: saved for other sites?\r\nEmmy: I would prefer if we didn\'t\r\nTiffany: If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  \r\nEmmy: ok\r\nTiffany: I will double check to ensure it wont before we do it.  Give me one moment please\r\nTiffany: Okay.  Are you on Google Chrome?\r\nEmmy: yes\r\nTiffany: In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.\r\nEmmy: yes i am there\r\nTiffany: Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data\r\nTiffany: After you open this section it says Basic or advanced you want to be under the advance option \r\nTiffany: At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  \r\nEmmy: ok I am there\r\nEmmy: ok thanks for your help!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('231397705pu', 1606759216, 1606761558, 2, 23, 0, 11, 0, 0, 0, 0, 2930, 0, 0, 0, 0, 'Julio Lopez', 'jlopez@aerotek.com', '216.152.106.25', '6f72504586c9d40c2aaa554571c5513c', 'Name-_-Julio Lopez-cus-Email-_-Julio Lopez-cus-Please provide a brief description of how we can help:-_-Setting up someone for training-cus-', 'Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. ', '<div class=\'ca\'><i>Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759240_co>:</b></span> Welcome!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759250_co>:</b></span> Are you ordering an online course?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Julio Lopez<timestamp_1606759300_cv>:</b></span> Hello and yes it is the hybrid online course</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759376_co>:</b></span> So once you order an online course.  You will get an email to confirm your order and set up yourself a group admin password.  After you set up your password you can either accept the training for yourself or invite an employee to complete it.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759497_co>:</b></span> Then the student will receive an invitation email which they will need to accept and create a password for their account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759727_co>:</b></span> After the student sets up the online account and accepts the training they have 100 days to complete the online training.  After the online portion is completed they can call our office or send an email in if they prefer to set up their hands-on class.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Julio Lopez<timestamp_1606760287_cv>:</b></span> Thank you Tiffany. I did receive a confirmation that my order is complete. I am assuming the group admin email will bes eperate?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760408_co>:</b></span> You will receive two emails.  One confirming the order and one to set up your account basically.  I will look into your order.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760800_co>:</b></span> Alrighty you should received the other email now.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761094_co>:</b></span> Julio since we are setting up a new account for your location can you tell me if you are the EHS contact or the main contact who we should get in touch with for all training needs?  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761267_co>:</b></span> Julio are you still there?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761462_co>:</b></span> If there is anything else I can assist you with please let me know.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761470_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. \r\nTiffany has joined the chat.\r\nTiffany: Welcome!\r\nTiffany: Are you ordering an online course?\r\nJulio Lopez: Hello and yes it is the hybrid online course\r\nTiffany: So once you order an online course.  You will get an email to confirm your order and set up yourself a group admin password.  After you set up your password you can either accept the training for yourself or invite an employee to complete it.  \r\nTiffany: Then the student will receive an invitation email which they will need to accept and create a password for their account.  \r\nTiffany: After the student sets up the online account and accepts the training they have 100 days to complete the online training.  After the online portion is completed they can call our office or send an email in if they prefer to set up their hands-on class.  \r\nJulio Lopez: Thank you Tiffany. I did receive a confirmation that my order is complete. I am assuming the group admin email will bes eperate?\r\nTiffany: You will receive two emails.  One confirming the order and one to set up your account basically.  I will look into your order.\r\nTiffany: Alrighty you should received the other email now.  \r\nTiffany: Julio since we are setting up a new account for your location can you tell me if you are the EHS contact or the main contact who we should get in touch with for all training needs?  \r\nTiffany: Julio are you still there?\r\nTiffany: If there is anything else I can assist you with please let me know.\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('231404615ta', 1606766104, 1606766418, 2, 23, 0, 6, 0, 0, 0, 0, 3035, 0, 0, 0, 0, 'Tammy Lutz-Rechtin', 'tlutzrec@uark.edu', '76.220.100.31', '98a91b828318dd2902bee7e846720693', 'Name-_-Tammy Lutz-Rechtin-cus-Email-_-tlutzrec@uark.edu-cus-Please provide a brief description of how we can help:-_-I can no longer access my account with my library passwith my -cus-', 'need access to my account', '<div class=\'ca\'><i>need access to my account</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766113_co>:</b></span> Good afternoon!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766132_co>:</b></span> What seems to be the issues?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766160_cv>:</b></span> I can no longer login. It says my email: <a href=\'mailto:tlutzrec@uark.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>tlutzrec@uark.edu</a> no longer is valid</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766173_cv>:</b></span> <div style=\'padding: 5px; margin-bottom: 5px;\' class=\'info_neutral\'><a href=\'https://cs-chatsupport.com/support/view.php?file=NiAG5M.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/NiAG5M.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>NiAG5M.png</a></div> </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766186_co>:</b></span> Which browser are you using to log in with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766193_cv>:</b></span> chrome</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766221_co>:</b></span> This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766222_cv>:</b></span> I took a lot of courses in April </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766246_co>:</b></span> Would you like me to walk you through clearing your cookies and cache?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766273_co>:</b></span> I am not sure if you saw my previous message which states: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766287_cv>:</b></span> no I do that regularly. I use edge and it worked.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766331_co>:</b></span> Alrighty.  Would you still like assistance logging in with Chrome, or are you all set?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766346_cv>:</b></span> all set</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766370_co>:</b></span> Wonderful!  Have an amazing day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'need access to my account\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: What seems to be the issues?\r\nTammy Lutz-Rechtin: I can no longer login. It says my email: mailto:tlutzrec@uark.edu no longer is valid\r\nTammy Lutz-Rechtin: https://cs-chatsupport.com/support/view.php?file=NiAG5M.png \r\nTiffany: Which browser are you using to log in with?\r\nTammy Lutz-Rechtin: chrome\r\nTiffany: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nTammy Lutz-Rechtin: I took a lot of courses in April \r\nTiffany: Would you like me to walk you through clearing your cookies and cache?\r\nTiffany: I am not sure if you saw my previous message which states: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nTammy Lutz-Rechtin: no I do that regularly. I use edge and it worked.\r\nTiffany: Alrighty.  Would you still like assistance logging in with Chrome, or are you all set?\r\nTammy Lutz-Rechtin: all set\r\nTiffany: Wonderful!  Have an amazing day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('231409935s3', 1606771401, 1606772302, 2, 23, 0, 9, 0, 0, 0, 0, 2838, 0, 0, 0, 0, 'Steven', 'valenzuelasteven68@gmail.com', '96.85.142.246', '1ea8357410c7ffb57904e7082346b8c0', 'Name-_-Valenzuela -cus-Email-_-valenzuelasteven68@gmail.com-cus-Please provide a brief description of how we can help:-_-I didn’t know about not going into the second try -cus-', 'I got a email says before I try do it again I need to talked to you guys ', '<div class=\'ca\'><i>I got a email says before I try do it again I need to talked to you guys </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771452_co>:</b></span> Good afternoon.  How can I assist you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771525_cv>:</b></span> Good afternoon I tried passed my hazwoper 40 last test but I didn’t know you guys send me an email until today I’m on my last try </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771541_co>:</b></span> With the online training you have 3 attempts to pass the course at a 70% or better.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771589_co>:</b></span> It does state on the exam page before you enter the exam that you have 3 attempts to pass the exam with a 70% or better.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771642_cv>:</b></span> I fail twice but I didn’t know I needed to contact you guys until today when I saw the email saying before I try again to talked to customer services </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771771_co>:</b></span> You only need to talk to customer service if there is a technical issue or you have questions prior to taking the exam again. If you receive a failing score you should go back through the course and study and review the module quizzes to ensure you know the materials.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771870_cv>:</b></span> Oh okay what about if i do not pass at all do I have to pay and take the course again </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772072_co>:</b></span> The policy is students have 3 chances to complete and pass the online course exam with a 70% or better. If a student fails all three times the student would need to re-register/pay/complete the course again in it\'s entirety before they have another attempt to pass the exam with a 70% or better.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772092_co>:</b></span> Are you able to log into the exam at this time?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772230_co>:</b></span> I show two failed scores recorded and I am unsure of the third score when you started the exam on 11/27/2020 at 3:34pm so I want to be sure whether you can access the exam or not.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772302_co>:</b></span> Usually once you start the exam you are unable to leave or you will be recorded with a failing/incomplete score.  </div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I got a email says before I try do it again I need to talked to you guys \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  How can I assist you?\r\nSteven: Good afternoon I tried passed my hazwoper 40 last test but I didn’t know you guys send me an email until today I’m on my last try \r\nTiffany: With the online training you have 3 attempts to pass the course at a 70% or better.\r\nTiffany: It does state on the exam page before you enter the exam that you have 3 attempts to pass the exam with a 70% or better.  \r\nSteven: I fail twice but I didn’t know I needed to contact you guys until today when I saw the email saying before I try again to talked to customer services \r\nTiffany: You only need to talk to customer service if there is a technical issue or you have questions prior to taking the exam again. If you receive a failing score you should go back through the course and study and review the module quizzes to ensure you know the materials.  \r\nSteven: Oh okay what about if i do not pass at all do I have to pay and take the course again \r\nTiffany: The policy is students have 3 chances to complete and pass the online course exam with a 70% or better. If a student fails all three times the student would need to re-register/pay/complete the course again in it\'s entirety before they have another attempt to pass the exam with a 70% or better.  \r\nTiffany: Are you able to log into the exam at this time?\r\nTiffany: I show two failed scores recorded and I am unsure of the third score when you started the exam on 11/27/2020 at 3:34pm so I want to be sure whether you can access the exam or not.\r\nTiffany: Usually once you start the exam you are unable to leave or you will be recorded with a failing/incomplete score.  \r\nThe party has left.  Chat has ended.\r\n'),
('2315638109q', 1606925276, 1606925993, 4, 22, 0, 22, 0, 0, 0, 0, 1379, 0, 0, 0, 0, 'Brenda Herrington', 'brenda.herrington@romerlabs.com', '71.86.24.54', 'b5508a6a33d39cbbe02a9177d49d2700', 'Name-_-Brenda Herrington-cus-Email-_-Brenda Herrington-cus-Please provide a brief description of how we can help:-_-Brenda Herrington-cus-', 'I have finished the IATA course but cannot find the final exam\r\n', '<div class=\'ca\'><i>I have finished the IATA course but cannot find the final exam\r\n</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925331_co>:</b></span> Hello Brenda, give me one moment while I pull you up in my system.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925487_co>:</b></span> I just looked at your progress, and while you have passed the previous section...an hour is required on that section. You still need to complete 22 minutes and 52 seconds.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925725_cv>:</b></span> I didn\'t see that listed anywhere!  Thanks</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925796_cv>:</b></span> How will I know when I have enough time?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925923_cv>:</b></span> does it show somewhere?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925993_co>:</b></span> Good question. I would just get back into that section and go through some modules while keeping an eye on your time in there. Don\'t let it become idle as it will log you off. I hope this is helpful.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I have finished the IATA course but cannot find the final exam\r\n\r\nDrew has joined the chat.\r\nDrew: Hello Brenda, give me one moment while I pull you up in my system.\r\nDrew: I just looked at your progress, and while you have passed the previous section...an hour is required on that section. You still need to complete 22 minutes and 52 seconds.\r\nBrenda Herrington: I didn\'t see that listed anywhere!  Thanks\r\nBrenda Herrington: How will I know when I have enough time?\r\nBrenda Herrington: does it show somewhere?\r\nDrew: Good question. I would just get back into that section and go through some modules while keeping an eye on your time in there. Don\'t let it become idle as it will log you off. I hope this is helpful.\r\nThe party has left.  Chat has ended.\r\n'),
('231580333ym', 1606941837, 1606942247, 2, 23, 0, 19, 0, 0, 0, 0, 1241, 0, 0, 0, 0, 'Liz', 'liz.mauro@pitkincounty.com', '65.38.144.66', 'f5406291033ee45242e3a0ad7928905a', 'Name-_-Liz Mauro-cus-Email-_-Liz Mauro-cus-Please provide a brief description of how we can help:-_-Liz Mauro-cus-', 'Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?', '<div class=\'ca\'><i>Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606941847_co>:</b></span> Good afternoon Liz.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606941865_co>:</b></span> I can email you a receipt</div><><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1606941919_cv>:</b></span> Ok, great, thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942086_co>:</b></span> I sent it over to you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942095_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1606942140_cv>:</b></span> Got it, thank you!  Nope that\'s it for today, you\'ve been very helpful.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942164_co>:</b></span> My pleasure! Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Liz.\r\nTiffany: I can email you a receipt\r\nLiz: Ok, great, thank you\r\nTiffany: I sent it over to you.\r\nTiffany: Is there anything else I can assist you with?\r\nLiz: Got it, thank you!  Nope that\'s it for today, you\'ve been very helpful.\r\nTiffany: My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('2316652242e', 1607026706, 1607026809, 2, 23, 0, 15, 0, 0, 0, 0, 1234, 0, 0, 0, 0, 'Gabriel Relich', 'gabriel.relich@aecom.com', '108.251.0.254', '674ab1c93146434213daac5cf839672f', 'Name-_-Gabriel Relich-cus-Email-_-gabriel.relich@aecom.com-cus-Please provide a brief description of how we can help:-_-New Restrictions / availability-cus-', 'With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)', '<div class=\'ca\'><i>With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026714_co>:</b></span> Good afternoon Gavriel.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026724_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026725_co>:</b></span> All our classes are still scheduled as planned.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026743_cv>:</b></span> Good to know, thank you.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026785_co>:</b></span> We have seminar safety policy in place and we are following all guidelines for the training.    Is there anything else I can assist you with at this time?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026806_cv>:</b></span> No, thank you</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Gavriel.  \r\nGabriel Relich: Good afternoon\r\nTiffany: All our classes are still scheduled as planned.\r\nGabriel Relich: Good to know, thank you.  \r\nTiffany: We have seminar safety policy in place and we are following all guidelines for the training.    Is there anything else I can assist you with at this time?\r\nGabriel Relich: No, thank you\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2316742169x', 1607035682, 1607035802, 4, 22, 0, 14, 0, 0, 0, 0, 1013, 0, 0, 0, 0, 'Ernesto ', 'ernesto.prendez@stocktonca.gov', '66.124.44.254', '2ee907f39635be0941eadd653766280e', 'Name-_-Prendez-cus-Email-_-ernesto.prendez@stocktonca.gov-cus-Please provide a brief description of how we can help:-_-Quote for On-site Training -cus-', 'Please provide me with a email address to send you the training information.  And you can return me a quote.', '<div class=\'ca\'><i>Please provide me with a email address to send you the training information.  And you can return me a quote.</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ernesto <timestamp_1607035719_cv>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607035732_co>:</b></span> Hello Ernesto, you can email me directly at <a href=\'mailto:drew.howell@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>drew.howell@csregs.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Ernesto <timestamp_1607035746_cv>:</b></span> Yes.  I sure will</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607035802_co>:</b></span> Sounds great. Looking forward to hearing from you and we will get you set up with a quote. Please include a return phone number, as I will probably have a couple extra questions.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Please provide me with a email address to send you the training information.  And you can return me a quote.\r\nDrew has joined the chat.\r\nErnesto : hello\r\nDrew: Hello Ernesto, you can email me directly at mailto:drew.howell@csregs.com\r\nErnesto : Yes.  I sure will\r\nDrew: Sounds great. Looking forward to hearing from you and we will get you set up with a quote. Please include a return phone number, as I will probably have a couple extra questions.\r\nThe party has left.  Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('231999125sm', 1607360596, 1607361318, 4, 22, 0, 8, 0, 0, 0, 0, 2468, 0, 0, 0, 0, 'Allyson', 'allyson.osborn@arcadis.com', '174.222.8.63', '96f3ca60cdbdcbc28beafcdc25a5dba4', 'Name-_-Allyson-cus-Email-_-allyson.osborn@arcadis.com-cus-Please provide a brief description of how we can help:-_-In Person Question-cus-', 'Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?', '<div class=\'ca\'><i>Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607360751_co>:</b></span> Hello Allyson, we are considered essential personnel. So, those courses are still being held and dates are accurate. With that being said, we won\'t officially confirm those classes until enough students sign up for them.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607360780_cv>:</b></span> Got it! One more question</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607360808_cv>:</b></span> Is there a time limit between when I finish the 32 hour inline course and when I take the 8 hour in person course?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361011_co>:</b></span> As long as your are actively attempting to get your 8 hours in person than you should be safe. We aren\'t going to penalize anyone for classes not being confirmed due to a lack of students most likely due to the pandemic and the stay at home orders that you previously mentioned.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361163_co>:</b></span> Also, just so you know, we do offer a supplemental 8 hour online course that would produce a temporary certificate at no extra charge. You would still need to get your 8 hour hands on training done at some point, but If you need to get certified soon, this route would get you there for the time being.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361205_cv>:</b></span> Okay! Thank you for your help </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361253_co>:</b></span> My pleasure. Let me know if you would like me to sign you up for the supplemental online 8 hour.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361284_cv>:</b></span> I think I will do the 32 hour online and 8 hour in person </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361302_co>:</b></span> Understood. Have a great day.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361318_cv>:</b></span> You as well </div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?\r\nDrew has joined the chat.\r\nDrew: Hello Allyson, we are considered essential personnel. So, those courses are still being held and dates are accurate. With that being said, we won\'t officially confirm those classes until enough students sign up for them.\r\nAllyson: Got it! One more question\r\nAllyson: Is there a time limit between when I finish the 32 hour inline course and when I take the 8 hour in person course?\r\nDrew: As long as your are actively attempting to get your 8 hours in person than you should be safe. We aren\'t going to penalize anyone for classes not being confirmed due to a lack of students most likely due to the pandemic and the stay at home orders that you previously mentioned.\r\nDrew: Also, just so you know, we do offer a supplemental 8 hour online course that would produce a temporary certificate at no extra charge. You would still need to get your 8 hour hands on training done at some point, but If you need to get certified soon, this route would get you there for the time being.\r\nAllyson: Okay! Thank you for your help \r\nDrew: My pleasure. Let me know if you would like me to sign you up for the supplemental online 8 hour.\r\nAllyson: I think I will do the 32 hour online and 8 hour in person \r\nDrew: Understood. Have a great day.\r\nAllyson: You as well \r\nThe party has left.  Chat has ended.\r\n'),
('232187575xc', 1607549051, 1607549463, 2, 23, 0, 8, 0, 0, 5, 0, 1835, 0, 0, 0, 0, 'Kristina Caldwell', 'kristina.caldwell@wsp.com', '152.44.16.66', 'affbf83f33bc2a4b7e9433b360e16e76', 'Name-_-Kristina Caldwell-cus-Email-_-Kristina Caldwell-cus-Please provide a brief description of how we can help:-_-Access of class-cus-', 'Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?', '<div class=\'ca\'><i>Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549075_co>:</b></span> Good afternoon </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549083_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549152_co>:</b></span> Let me look you up one moment please</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549160_cv>:</b></span> okay great</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549331_co>:</b></span> I believe it means 12/09/2020 by 11:59pm.  So the course is actually expired on 12/10/2020 at midnight.  I can give you a couple more days so you do not have to stress.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549344_cv>:</b></span> That would be amazing</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549348_co>:</b></span> New date listed is now 12/13/2020 so by Saturday.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549357_cv>:</b></span> okay perfect thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549379_co>:</b></span> Sure thing is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549398_cv>:</b></span> no thank you very much.  Happy Holidays</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549420_co>:</b></span> To you as well!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon \r\nKristina Caldwell: Good afternoon\r\nTiffany: Let me look you up one moment please\r\nKristina Caldwell: okay great\r\nTiffany: I believe it means 12/09/2020 by 11:59pm.  So the course is actually expired on 12/10/2020 at midnight.  I can give you a couple more days so you do not have to stress.  \r\nKristina Caldwell: That would be amazing\r\nTiffany: New date listed is now 12/13/2020 so by Saturday.\r\nKristina Caldwell: okay perfect thank you\r\nTiffany: Sure thing is there anything else I can assist you with?\r\nKristina Caldwell: no thank you very much.  Happy Holidays\r\nTiffany: To you as well!\r\nChat closed by the operator. Chat has ended.\r\n'),
('232265223c2', 1607626712, 1607627962, 2, 23, 0, 6, 0, 0, 0, 0, 2391, 0, 0, 0, 0, 'Rohan Shah', 'rshah@jsr-nahq.com', '63.145.233.189', 'fe9efffa61b04c7a30e68bc0d3db258e', 'Name-_-Rohan Shah-cus-Email-_-Rohan Shah-cus-Please provide a brief description of how we can help:-_-Certification Status -cus-', 'Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan', '<div class=\'ca\'><i>Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626853_cv>:</b></span> Hi Tiffany, I was looking to find an additional copy of my certification as well as the exact dates of when I completed them.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626863_cv>:</b></span> Is that possible?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607626885_co>:</b></span> I can send you an email with how to obtain a copy of the certificate we will need an authorization form completed by clean harbors to release the certificate to you directly.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607626934_co>:</b></span> The 40 Hour HAZWOPER was completed on 10/18/2019</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626953_cv>:</b></span> Great, thank you so much. Would it still be possible for me to simply take a refresher at this point?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627133_co>:</b></span> You are a couple months past the annual due date.  We advise getting the refreshers completed as close the the original certification date as possible.  OSHA is not 100% clear on what they mean when they say annual so it is up to you on whether you do the refresher or the initial training again.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627776_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607627932_cv>:</b></span> That\'s about it, thanks for your help. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627950_co>:</b></span> My pleasure have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan\r\nTiffany has joined the chat.\r\nRohan Shah: Hi Tiffany, I was looking to find an additional copy of my certification as well as the exact dates of when I completed them.\r\nRohan Shah: Is that possible?\r\nTiffany: I can send you an email with how to obtain a copy of the certificate we will need an authorization form completed by clean harbors to release the certificate to you directly.  \r\nTiffany: The 40 Hour HAZWOPER was completed on 10/18/2019\r\nRohan Shah: Great, thank you so much. Would it still be possible for me to simply take a refresher at this point?\r\nTiffany: You are a couple months past the annual due date.  We advise getting the refreshers completed as close the the original certification date as possible.  OSHA is not 100% clear on what they mean when they say annual so it is up to you on whether you do the refresher or the initial training again.\r\nTiffany: Is there anything else I can assist you with?\r\nRohan Shah: That\'s about it, thanks for your help. \r\nTiffany: My pleasure have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('232597991mw', 1607959472, 1607959808, 2, 23, 0, 13, 0, 0, 0, 0, 2332, 0, 0, 0, 0, 'William Bailor', 'william.bailor@aptim.com', '174.45.105.185', '19b5b72c99ba61905579345f1a788d74', 'Name-_-William Bailor-cus-Email-_-william.bailor@aptim.com-cus-Please provide a brief description of how we can help:-_- course not showing up-cus-', 'I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.', '<div class=\'ca\'><div class=\'info_box\'><i>I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1607959518011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959477_co>:&nbsp;</b></span>Good morning</div><!--end:1607959518011--><><!--begin:1607959482583--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959489_cv>:&nbsp;</b></span>Hello</div><!--end:1607959482583--><><!--begin:1607959529903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959489_co>:&nbsp;</b></span>Please let me look you up one moment please</div><!--end:1607959529903--><><!--begin:1607959649975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959609_co>:&nbsp;</b></span>I just sent you an invitation email to accept the training which will add it into your account.  Please click the click in the email that you receive.  </div><!--end:1607959649975--><><!--begin:1607959683850--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959690_cv>:&nbsp;</b></span>I did, got an error about my email, says that user already exisits.</div><!--end:1607959683850--><><!--begin:1607959787086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959746_co>:&nbsp;</b></span>After you click the link there is an area to the right which says to log in if previous user or current user ro you already have an account.  I am not sure of the exact wording but something along those lines.</div><!--end:1607959787086--><><!--begin:1607959741476--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959748_cv>:&nbsp;</b></span>the course appears to be there now when I log onto my account</div><!--end:1607959741476--><><!--begin:1607959752732--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959759_cv>:&nbsp;</b></span>that should work</div><!--end:1607959752732--><><!--begin:1607959753978--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959760_cv>:&nbsp;</b></span>thanks!</div><!--end:1607959753978--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning\r\nWilliam Bailor:&nbsp;Hello\r\nTiffany:&nbsp;Please let me look you up one moment please\r\nTiffany:&nbsp;I just sent you an invitation email to accept the training which will add it into your account.  Please click the click in the email that you receive.  \r\nWilliam Bailor:&nbsp;I did, got an error about my email, says that user already exisits.\r\nTiffany:&nbsp;After you click the link there is an area to the right which says to log in if previous user or current user ro you already have an account.  I am not sure of the exact wording but something along those lines.\r\nWilliam Bailor:&nbsp;the course appears to be there now when I log onto my account\r\nWilliam Bailor:&nbsp;that should work\r\nWilliam Bailor:&nbsp;thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('232620315mk', 1607981780, 1607982329, 4, 22, 0, 20, 0, 0, 0, 0, 1281, 0, 0, 0, 0, 'Robert keller hopkins ', 'keller@hopkins-inc.com', '98.233.155.102', 'd4ce85e51d4c235930db9ef786704db8', 'Name-_-Robert keller hopkins -cus-Email-_-keller@hopkins-inc.com-cus-Please provide a brief description of how we can help:-_-Course difference -cus-', 'I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1607981897953--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607981857_co>:&nbsp;</b></span>Hello Robert. Yes, that is the same course.</div><!--end:1607981897953--><><!--begin:1607982035615--><div class=\'cv\'><span class=\'notranslate\'><b>Robert keller hopkins <timestamp_1607982035_cv>:&nbsp;</b></span>Just verifying  , given annual renewal course is listed separately yet when I opened to take the course the description “ annual renewal’ was not how it was described. </div><!--end:1607982035615--><><!--begin:1607982193671--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607982153_co>:&nbsp;</b></span>It will be listed on our website as follows: 8-Hour OSHA HAZWOPER Annual Refresher - Online Training</div><!--end:1607982193671--><><!--begin:1607982369666--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607982329_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1607982369666--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Robert. Yes, that is the same course.\r\nRobert keller hopkins :&nbsp;Just verifying  , given annual renewal course is listed separately yet when I opened to take the course the description “ annual renewal’ was not how it was described. \r\nDrew:&nbsp;It will be listed on our website as follows: 8-Hour OSHA HAZWOPER Annual Refresher - Online Training\r\nDrew:&nbsp;Is there anything else I can help you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('232690492c4', 1608051958, 1608052857, 4, 22, 0, 23, 0, 0, 0, 0, 5329, 0, 0, 0, 0, 'Huda ', 'hudaaslam@hotmail.com', '94.204.155.90', 'd776c44e3355cd6feb72eff8a54599f6', 'Name-_-Huda -cus-Email-_-hudaaslam@hotmail.com-cus-Please provide a brief description of how we can help:-_-Location of on-site 40-Hour HAZWOPER training -cus-', 'Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?', '<div class=\'ca\'><div class=\'info_box\'><i>Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1608052035664--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608051995_co>:&nbsp;</b></span>Hello Huda.</div><!--end:1608052035664--><><!--begin:1608052007466--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052010_cv>:&nbsp;</b></span>Hi Drew!</div><!--end:1608052007466--><><!--begin:1608052106059--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052065_co>:&nbsp;</b></span>We currently have trainings scheduled in Charlotte and Raleigh.</div><!--end:1608052106059--><><!--begin:1608052123927--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052083_co>:&nbsp;</b></span>Unfortunately, we do not offer student discounts.</div><!--end:1608052123927--><><!--begin:1608052100648--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052103_cv>:&nbsp;</b></span>So we do most of the training online and then take the 8-hours in raleigh ?</div><!--end:1608052100648--><><!--begin:1608052207287--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052209_cv>:&nbsp;</b></span>Do u have any discounts or promotions for individuals signing up for the course this December? </div><!--end:1608052207287--><><!--begin:1608052391988--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052394_cv>:&nbsp;</b></span>Hi, are you still here ?</div><!--end:1608052391988--><><!--begin:1608052462365--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052421_co>:&nbsp;</b></span>There is a couple of ways to do this...you can sign up for the traditional online training, which would be 32 hours online with a 8 hour dress out. Or you can do all 40 hours in person. Also, due to all that has happened this year we are also offering what we call a 40 hour online hybrid course, which would entail completing 40 hours online...this would generate a temporary certificate but you would still need to do the 8 hours in person once things get &quot;back to normal&quot;.</div><!--end:1608052462365--><><!--begin:1608052474378--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052433_co>:&nbsp;</b></span>What company are you with?</div><!--end:1608052474378--><><!--begin:1608052487178--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052490_cv>:&nbsp;</b></span>im an environmental engineering student looking for jobs. Many jobs prefer having having this draining. Hence, I am interested to take the course</div><!--end:1608052487178--><><!--begin:1608052582039--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052541_co>:&nbsp;</b></span>Understood. I don&#39;t have any discounts currently.</div><!--end:1608052582039--><><!--begin:1608052618191--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052620_cv>:&nbsp;</b></span>thank you for your help! I hope you have a wonderful day. </div><!--end:1608052618191--><><!--begin:1608052721220--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052680_co>:&nbsp;</b></span>No problem. Also, just so you know. If you end up signing up for the traditional online the dress out we have scheduled in Raleigh is on February 5th.</div><!--end:1608052721220--><><!--begin:1608052768930--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052728_co>:&nbsp;</b></span>Have an amazing day!</div><!--end:1608052768930--><><!--begin:1608052726809--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052729_cv>:&nbsp;</b></span>so I am interested in the 40 hour online hybrid course</div><!--end:1608052726809--><><!--begin:1608052749195--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052751_cv>:&nbsp;</b></span>can I finish the online portion, get the certificate and then do the 8 hours in Feb?</div><!--end:1608052749195--><><!--begin:1608052828262--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052787_co>:&nbsp;</b></span>Yes. I have copied the link to that course here for your convenience.</div><!--end:1608052828262--><><!--begin:1608052830877--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052790_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1608052830877--><><!--begin:1608052804770--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052807_cv>:&nbsp;</b></span>Thanks!</div><!--end:1608052804770--><><!--begin:1608052876708--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052836_co>:&nbsp;</b></span>Of course. Have a great day.</div><!--end:1608052876708--><><!--begin:1608052854903--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052857_cv>:&nbsp;</b></span>you too!</div><!--end:1608052854903--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Huda.\r\nHuda :&nbsp;Hi Drew!\r\nDrew:&nbsp;We currently have trainings scheduled in Charlotte and Raleigh.\r\nDrew:&nbsp;Unfortunately, we do not offer student discounts.\r\nHuda :&nbsp;So we do most of the training online and then take the 8-hours in raleigh ?\r\nHuda :&nbsp;Do u have any discounts or promotions for individuals signing up for the course this December? \r\nHuda :&nbsp;Hi, are you still here ?\r\nDrew:&nbsp;There is a couple of ways to do this...you can sign up for the traditional online training, which would be 32 hours online with a 8 hour dress out. Or you can do all 40 hours in person. Also, due to all that has happened this year we are also offering what we call a 40 hour online hybrid course, which would entail completing 40 hours online...this would generate a temporary certificate but you would still need to do the 8 hours in person once things get &quot;back to normal&quot;.\r\nDrew:&nbsp;What company are you with?\r\nHuda :&nbsp;im an environmental engineering student looking for jobs. Many jobs prefer having having this draining. Hence, I am interested to take the course\r\nDrew:&nbsp;Understood. I don&#39;t have any discounts currently.\r\nHuda :&nbsp;thank you for your help! I hope you have a wonderful day. \r\nDrew:&nbsp;No problem. Also, just so you know. If you end up signing up for the traditional online the dress out we have scheduled in Raleigh is on February 5th.\r\nDrew:&nbsp;Have an amazing day!\r\nHuda :&nbsp;so I am interested in the 40 hour online hybrid course\r\nHuda :&nbsp;can I finish the online portion, get the certificate and then do the 8 hours in Feb?\r\nDrew:&nbsp;Yes. I have copied the link to that course here for your convenience.\r\nDrew:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nHuda :&nbsp;Thanks!\r\nDrew:&nbsp;Of course. Have a great day.\r\nHuda :&nbsp;you too!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('232772191dg', 1608133656, 1608133920, 4, 22, 0, 25, 0, 0, 0, 0, 1924, 0, 0, 0, 0, 'Angelo Algeri', 'aalgeri@langan.com', '173.49.88.233', 'c3bce476445389ebee4ce1e61bf45c7e', 'Name-_-Angelo Algeri-cus-Email-_-aalgeri@langan.com-cus-Please provide a brief description of how we can help:-_-page 28 of atmospheric hazards does not show the chart.-cus-', 'page 28 of atmospheric hazards does not show the chart.', '<div class=\'ca\'><div class=\'info_box\'><i>page 28 of atmospheric hazards does not show the chart.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1608133749534--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133708_co>:&nbsp;</b></span>Hello Angelo, what course are you taking?</div><!--end:1608133749534--><><!--begin:1608133734562--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133735_cv>:&nbsp;</b></span>Hi, Atmospheric Hazards and Confined Spaces</div><!--end:1608133734562--><><!--begin:1608133818577--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133777_co>:&nbsp;</b></span>Is that the name of the full course or the section of a course?</div><!--end:1608133818577--><><!--begin:1608133806547--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133807_cv>:&nbsp;</b></span>40 Hr Hazwopper Supplemental is the course</div><!--end:1608133806547--><><!--begin:1608133815301--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133815_cv>:&nbsp;</b></span>previous name was the section</div><!--end:1608133815301--><><!--begin:1608133918497--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133877_co>:&nbsp;</b></span>Understood. Thank you for bringing this to my attention. I will pass this along to our National Training Manager as well as our content developer.</div><!--end:1608133918497--><><!--begin:1608133890774--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133891_cv>:&nbsp;</b></span>thanks!</div><!--end:1608133890774--><><!--begin:1608133961674--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133920_co>:&nbsp;</b></span>Thank you! Sorry that I don&#39;t have more to offer at the moment.</div><!--end:1608133961674--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'page 28 of atmospheric hazards does not show the chart.\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Angelo, what course are you taking?\r\nAngelo Algeri:&nbsp;Hi, Atmospheric Hazards and Confined Spaces\r\nDrew:&nbsp;Is that the name of the full course or the section of a course?\r\nAngelo Algeri:&nbsp;40 Hr Hazwopper Supplemental is the course\r\nAngelo Algeri:&nbsp;previous name was the section\r\nDrew:&nbsp;Understood. Thank you for bringing this to my attention. I will pass this along to our National Training Manager as well as our content developer.\r\nAngelo Algeri:&nbsp;thanks!\r\nDrew:&nbsp;Thank you! Sorry that I don&#39;t have more to offer at the moment.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('233396691xd', 1608758166, 1608758756, 2, 23, 0, 7, 0, 0, 0, 0, 3315, 0, 0, 0, 0, 'Tricia Romano', 'tlr@lockatong.com', '50.198.236.157', 'c9da2bda23158bae481aa63bdcd2ed05', 'Name-_-Tricia Romano-cus-Email-_-tlr@lockatong.com-cus-Please provide a brief description of how we can help:-_-never received certificate-cus-', 'never received certificate from 8 hr hazwopper', '<div class=\'ca\'><div class=\'info_box\'><i>never received certificate from 8 hr hazwopper</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1608758234377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758189_co>:&nbsp;</b></span>Good afternoon Tricia.  One moment please while I look you up.</div><!--end:1608758234377--><><!--begin:1608758364590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758320_co>:&nbsp;</b></span>I do show we sent the certificate out via US Mail on 07/21/2020 to Lockatong Engineering	PO Box 146 Rosemont, NJ	08556-0146 attention Cathy Canterino</div><!--end:1608758364590--><><!--begin:1608758419444--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758350_cv>:&nbsp;</b></span>It was never received. Can it be sent electronically?</div><!--end:1608758419444--><><!--begin:1608758517706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758473_co>:&nbsp;</b></span>Have you checked with Cathy regarding her receiving the certificate? It may have came late due to delay in the mail from COVID backing things up.</div><!--end:1608758517706--><><!--begin:1608758540554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758496_co>:&nbsp;</b></span>Usually there is a $10 fee to reissue certificates whether we resend them via US Mail or electronically.  </div><!--end:1608758540554--><><!--begin:1608758600049--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758530_cv>:&nbsp;</b></span>Cathy is my admin assistant. It was never received. I figured it was delayed due to covid. It is not our fault that the USPS has been loosing tons of mail. There shouldn&#39;t be a fee for an electronic version of the certificate</div><!--end:1608758600049--><><!--begin:1608758630694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758586_co>:&nbsp;</b></span>One moment please while I see if I can get the fee waived due to you never receiving the hard copy.  </div><!--end:1608758630694--><><!--begin:1608758681632--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758612_cv>:&nbsp;</b></span>thank you</div><!--end:1608758681632--><><!--begin:1608758743718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758699_co>:&nbsp;</b></span>It was approved.  I will go ahead and send you the PDF at no fee to the email address we have on file:  <a href=\'mailto:tlr@lockatong.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tlr@lockatong.com</a></div><!--end:1608758743718--><><!--begin:1608758752575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758708_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1608758752575--><><!--begin:1608758802644--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758733_cv>:&nbsp;</b></span>Thank you, appreciate it. No, that is all for today. Happy Holidays</div><!--end:1608758802644--><><!--begin:1608758794852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758750_co>:&nbsp;</b></span>Happy Holidays to you as well!</div><!--end:1608758794852--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'never received certificate from 8 hr hazwopper\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Tricia.  One moment please while I look you up.\r\nTiffany:&nbsp;I do show we sent the certificate out via US Mail on 07/21/2020 to Lockatong Engineering	PO Box 146 Rosemont, NJ	08556-0146 attention Cathy Canterino\r\nTricia Romano:&nbsp;It was never received. Can it be sent electronically?\r\nTiffany:&nbsp;Have you checked with Cathy regarding her receiving the certificate? It may have came late due to delay in the mail from COVID backing things up.\r\nTiffany:&nbsp;Usually there is a $10 fee to reissue certificates whether we resend them via US Mail or electronically.  \r\nTricia Romano:&nbsp;Cathy is my admin assistant. It was never received. I figured it was delayed due to covid. It is not our fault that the USPS has been loosing tons of mail. There shouldn&#39;t be a fee for an electronic version of the certificate\r\nTiffany:&nbsp;One moment please while I see if I can get the fee waived due to you never receiving the hard copy.  \r\nTricia Romano:&nbsp;thank you\r\nTiffany:&nbsp;It was approved.  I will go ahead and send you the PDF at no fee to the email address we have on file:  mailto:tlr@lockatong.com\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nTricia Romano:&nbsp;Thank you, appreciate it. No, that is all for today. Happy Holidays\r\nTiffany:&nbsp;Happy Holidays to you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('234600842z9', 1609962327, 1609964312, 4, 22, 0, 14, 0, 0, 0, 0, 4809, 0, 0, 0, 0, 'Bill Plamondon', 'bill@asapfire.com', '50.78.4.62', 'ce586a89766d34cc21d3350ac9423bf5', 'Name-_-Bill Plamondon-cus-Email-_-bill@asapfire.com-cus-Please provide a brief description of how we can help:-_-HAZMAT TRAINING-cus-', 'I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1609962429761--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962378_co>:&nbsp;</b></span>Hello Bill, what city and state would you need this training in?</div><!--end:1609962429761--><><!--begin:1609962393342--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962395_cv>:&nbsp;</b></span>Tyngsboro, Ma.</div><!--end:1609962393342--><><!--begin:1609962438745--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962441_cv>:&nbsp;</b></span>Approximately 20 people in May </div><!--end:1609962438745--><><!--begin:1609962505657--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962454_co>:&nbsp;</b></span>and what is the name of the company?</div><!--end:1609962505657--><><!--begin:1609962478257--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962480_cv>:&nbsp;</b></span>A.S.A.P. Fire & Safety Corporation</div><!--end:1609962478257--><><!--begin:1609962650690--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962599_co>:&nbsp;</b></span>do you have a space large enough to host this event with the proper social distancing and safety protocols under your states current COVID mandates?</div><!--end:1609962650690--><><!--begin:1609962646665--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962649_cv>:&nbsp;</b></span>We do, we have some large shop space that we know we&#39;ll need to convert</div><!--end:1609962646665--><><!--begin:1609962801617--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962750_co>:&nbsp;</b></span>Give me one second, I&#39;m just pulling up some information on the training we did for you last time.</div><!--end:1609962801617--><><!--begin:1609962856721--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962805_co>:&nbsp;</b></span>So we are looking at the DOT HAZMAT training, correct?</div><!--end:1609962856721--><><!--begin:1609962818082--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962820_cv>:&nbsp;</b></span>Drew, when you price this quote just to be save give me a two class option as well.  Currently Ma will not allow gatherings of more than 10 people, we&#39;ll have to look at how to set it up when we get closer.</div><!--end:1609962818082--><><!--begin:1609962828347--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962830_cv>:&nbsp;</b></span><br>Yes DOT HAZMAT</div><!--end:1609962828347--><><!--begin:1609962961138--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962910_co>:&nbsp;</b></span>That sounds like a smart idea. Hopefully, by May we won&#39;t have those restrictions, but it&#39;s good to be cautious at the moment.</div><!--end:1609962961138--><><!--begin:1609962920307--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962922_cv>:&nbsp;</b></span>Agreed</div><!--end:1609962920307--><><!--begin:1609963002162--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962951_co>:&nbsp;</b></span>Do you have specific dates you are looking for in May, or is the whole month open?</div><!--end:1609963002162--><><!--begin:1609963075520--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963077_cv>:&nbsp;</b></span>The month is open but towards the end is probably best</div><!--end:1609963075520--><><!--begin:1609963270692--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609963219_co>:&nbsp;</b></span>Very well. I think I have enough information to get you a proper quote. Do you have a phone number and email address I can reach you at after I do a cost analysis?</div><!--end:1609963270692--><><!--begin:1609963249569--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963251_cv>:&nbsp;</b></span><a href=\'mailto:bill@asapfire.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bill@asapfire.com</a>   <a href=\'tel:9786494945\' target=\'_blank\' rel=\'noopener noreferrer\'>978-649-4945</a></div><!--end:1609963249569--><><!--begin:1609963253909--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963256_cv>:&nbsp;</b></span>Thanks</div><!--end:1609963253909--><><!--begin:1609963337068--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609963286_co>:&nbsp;</b></span>Thanks Bill, I will get back to you with some numbers by the end of the day. </div><!--end:1609963337068--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Bill, what city and state would you need this training in?\r\nBill Plamondon:&nbsp;Tyngsboro, Ma.\r\nBill Plamondon:&nbsp;Approximately 20 people in May \r\nDrew:&nbsp;and what is the name of the company?\r\nBill Plamondon:&nbsp;A.S.A.P. Fire & Safety Corporation\r\nDrew:&nbsp;do you have a space large enough to host this event with the proper social distancing and safety protocols under your states current COVID mandates?\r\nBill Plamondon:&nbsp;We do, we have some large shop space that we know we&#39;ll need to convert\r\nDrew:&nbsp;Give me one second, I&#39;m just pulling up some information on the training we did for you last time.\r\nDrew:&nbsp;So we are looking at the DOT HAZMAT training, correct?\r\nBill Plamondon:&nbsp;Drew, when you price this quote just to be save give me a two class option as well.  Currently Ma will not allow gatherings of more than 10 people, we&#39;ll have to look at how to set it up when we get closer.\r\nBill Plamondon:&nbsp;Yes DOT HAZMAT\r\nDrew:&nbsp;That sounds like a smart idea. Hopefully, by May we won&#39;t have those restrictions, but it&#39;s good to be cautious at the moment.\r\nBill Plamondon:&nbsp;Agreed\r\nDrew:&nbsp;Do you have specific dates you are looking for in May, or is the whole month open?\r\nBill Plamondon:&nbsp;The month is open but towards the end is probably best\r\nDrew:&nbsp;Very well. I think I have enough information to get you a proper quote. Do you have a phone number and email address I can reach you at after I do a cost analysis?\r\nBill Plamondon:&nbsp;mailto:bill@asapfire.com   tel:9786494945\r\nBill Plamondon:&nbsp;Thanks\r\nDrew:&nbsp;Thanks Bill, I will get back to you with some numbers by the end of the day. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('234691322g7', 1610052797, 1610053622, 2, 23, 0, 8, 0, 0, 0, 0, 3489, 0, 0, 0, 0, 'Patrick Moore', 'pmoore@slrconsulting.com', '73.53.116.164', '995597dfc3ee0d6ee2781b3f23bf672a', 'Name-_-Patrick Moore-cus-Email-_-pmoore@slrconsulting.com-cus-Please provide a brief description of how we can help:-_-Looking for the 40-hour Hazwoper training cert for one of my employees-cus-', 'Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610052855296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052803_co>:&nbsp;</b></span>Good afternoon Patrick</div><!--end:1610052855296--><><!--begin:1610052870161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052818_co>:&nbsp;</b></span>Please give me one moment to look up your employee</div><!--end:1610052870161--><><!--begin:1610052818991--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610052819_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1610052818991--><><!--begin:1610053029274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052977_co>:&nbsp;</b></span>I see we did send out her certificate via US Mail on 11/05/2020 to:SLR International Corporation  17701 Cowan Suite 210 Irvine CA	92614 Attention: Darrik	Burns</div><!--end:1610053029274--><><!--begin:1610053034570--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053034_cv>:&nbsp;</b></span>ok, I&#39;ll pass that information on as she hadn&#39;t seen it as of yet.  Appreciate it.</div><!--end:1610053034570--><><!--begin:1610053147092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053095_co>:&nbsp;</b></span>Sure thing! Should Darrick Burns still be listed as the main point of contact for us to reach out to regarding training needs and as far as mailing certificates to his attention goes?</div><!--end:1610053147092--><><!--begin:1610053310076--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053310_cv>:&nbsp;</b></span>For the Irvine office it should be Chris Ingalls as opposed to Darrik.  Or if multiple mailing addresses is a problem they could all be sent to me and I could distribute.  Patrick Moore, HSE Manager, SLR International Corporation, 22188 20th Ave SE, Suite G202, Bothell, WA. 98021.</div><!--end:1610053310076--><><!--begin:1610053457582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053406_co>:&nbsp;</b></span>I will update the Irvine account to Chris and be sure the Bothell, WA account has you listed as the main point of contact.  </div><!--end:1610053457582--><><!--begin:1610053468777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053417_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1610053468777--><><!--begin:1610053469653--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053469_cv>:&nbsp;</b></span>No, that should do it.  If we can&#39;t find the original certificate should I call customer service for a replacement.</div><!--end:1610053469653--><><!--begin:1610053573944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053522_co>:&nbsp;</b></span>Yes you can call our office at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 or reach out again via chat or email if you&#39;d like.  </div><!--end:1610053573944--><><!--begin:1610053618587--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053618_cv>:&nbsp;</b></span>ok, thanks</div><!--end:1610053618587--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Patrick\r\nTiffany:&nbsp;Please give me one moment to look up your employee\r\nPatrick Moore:&nbsp;Hi Tiffany\r\nTiffany:&nbsp;I see we did send out her certificate via US Mail on 11/05/2020 to:SLR International Corporation  17701 Cowan Suite 210 Irvine CA	92614 Attention: Darrik	Burns\r\nPatrick Moore:&nbsp;ok, I&#39;ll pass that information on as she hadn&#39;t seen it as of yet.  Appreciate it.\r\nTiffany:&nbsp;Sure thing! Should Darrick Burns still be listed as the main point of contact for us to reach out to regarding training needs and as far as mailing certificates to his attention goes?\r\nPatrick Moore:&nbsp;For the Irvine office it should be Chris Ingalls as opposed to Darrik.  Or if multiple mailing addresses is a problem they could all be sent to me and I could distribute.  Patrick Moore, HSE Manager, SLR International Corporation, 22188 20th Ave SE, Suite G202, Bothell, WA. 98021.\r\nTiffany:&nbsp;I will update the Irvine account to Chris and be sure the Bothell, WA account has you listed as the main point of contact.  \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nPatrick Moore:&nbsp;No, that should do it.  If we can&#39;t find the original certificate should I call customer service for a replacement.\r\nTiffany:&nbsp;Yes you can call our office at tel:8007112706 ext 1 or reach out again via chat or email if you&#39;d like.  \r\nPatrick Moore:&nbsp;ok, thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
