<div class='ca'><div class='info_box'><i>Hello, I am going through the Competent Person module but the software seems to be confused. Under the OSHA Inspection section is the Competent Person Assessment. I completed it, passed with a 90%, then when clicking next, directed back to the Menu screen. Here I was unable to go the next module because I had not yet completed the Competent Person module. Now it seems like I need to retake the whole Competent Person module.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1691780900216--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691780900_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Jake Zaragoza</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1691780900216--><><!--begin:1691780923453--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691780921_cv>:&nbsp;</b></span>I am doing well.</div><!--end:1691780923453--><><!--begin:1691780925830--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691780925_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1691780925830--><><!--begin:1691781007165--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781007_co>:&nbsp;</b></span>I do show the module itself as completed and passed but the outside quiz is not.</div><!--end:1691781007165--><><!--begin:1691781048266--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781046_cv>:&nbsp;</b></span>So I need to retake the assessment?</div><!--end:1691781048266--><><!--begin:1691781053000--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781052_co>:&nbsp;</b></span>If you are on the content page please click into the competent person section (module 1, assessment 1)</div><!--end:1691781053000--><><!--begin:1691781100877--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781100_co>:&nbsp;</b></span>Yes the assessment needs to be completed.  Once you complete the assessment the next module will unlock for you.</div><!--end:1691781100877--><><!--begin:1691781134421--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781132_cv>:&nbsp;</b></span>FYI the assessment is in the middle of the module and asks question about other sections that aren&#39;t covered yet</div><!--end:1691781134421--><><!--begin:1691781230475--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781228_cv>:&nbsp;</b></span>The menu shows 7 main sections from Overview and Objectives to Summary. The second to last one is OSHA Inspection and the assessment is there. So I was never able to cover half the mini modules in OSHA Inspection</div><!--end:1691781230475--><><!--begin:1691781293103--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781291_cv>:&nbsp;</b></span>Hence why I am saying that I already took the assessment</div><!--end:1691781293103--><><!--begin:1691781330160--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781328_cv>:&nbsp;</b></span>So I never covered Citations and OSHA Inspection Knowledge Check under OSHA Inspection</div><!--end:1691781330160--><><!--begin:1691781377543--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781377_co>:&nbsp;</b></span>Which is located inside the Compentent Person Module, correct?</div><!--end:1691781377543--><><!--begin:1691781407556--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781405_cv>:&nbsp;</b></span>Yes, the assessment is within the module</div><!--end:1691781407556--><><!--begin:1691781457404--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781455_cv>:&nbsp;</b></span>Because of this I don&#39;t get to see certain sections covered</div><!--end:1691781457404--><><!--begin:1691781508373--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781508_co>:&nbsp;</b></span>All modules have a pre-quiz inside of it and outside of it is the last assessment.   </div><!--end:1691781508373--><><!--begin:1691781527204--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781527_co>:&nbsp;</b></span>It may be easier talking over the  phone if you would like.</div><!--end:1691781527204--><><!--begin:1691781542889--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781541_cv>:&nbsp;</b></span>Yes</div><!--end:1691781542889--><><!--begin:1691781612238--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781612_co>:&nbsp;</b></span>If I understand correctly, you took the mini quiz inside the module and then got stuck.  I passed you through the module in order for you to be unstuck but you were unable to complete the remaining content when I did so.  </div><!--end:1691781612238--><><!--begin:1691781710887--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781709_cv>:&nbsp;</b></span>It wasn&#39;t a mini quiz, it was the full assessment (and had more questions than the actual assessment outside of the module). It had questions about uncovered material. When I finished it, then it took me back to the module contents page</div><!--end:1691781710887--><><!--begin:1691781758995--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781757_cv>:&nbsp;</b></span>So I never covered a portion of the material</div><!--end:1691781758995--><><!--begin:1691781758150--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781757_co>:&nbsp;</b></span>I will have to look into what you are saying.  </div><!--end:1691781758150--><><!--begin:1691781792681--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781791_cv>:&nbsp;</b></span>Ok sounds good. I&#39;ll continue for now, but just wanted to let you know I was encountering a bug in the software</div><!--end:1691781792681--><><!--begin:1691781813466--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781813_co>:&nbsp;</b></span>Yes it sounds like maybe two quizzes merged but I will see what I can find out.  </div><!--end:1691781813466--><><!--begin:1691781830223--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781830_co>:&nbsp;</b></span>Is there anything else I can assist you with in the meantime?</div><!--end:1691781830223--><><!--begin:1691781925524--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781923_cv>:&nbsp;</b></span>Nope I&#39;m set, thank you!</div><!--end:1691781925524--><><!--begin:1691781932634--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781932_co>:&nbsp;</b></span>You are welcome!</div><!--end:1691781932634--><><!--begin:1691781938249--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1691781938_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1691781938249--><><!--begin:1691781952708--><div class='cv'><span class='notranslate'><b>Jake Zaragoza<timestamp_1691781951_cv>:&nbsp;</b></span>You as well!</div><!--end:1691781952708--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>