<div class='ca'><div class='info_box'><i>I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven't been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716493869621--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716493869_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Ava Ricciardi</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716493869621--><><!--begin:1716493898179--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716493898_cv>:&nbsp;</b></span>I&#39;m well Tiffany how are you?</div><!--end:1716493898179--><><!--begin:1716493912730--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716493912_cv>:&nbsp;</b></span>I am having similar issues as yesterday</div><!--end:1716493912730--><><!--begin:1716493939630--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716493940_cv>:&nbsp;</b></span><span class='emoji_chat'>&#128577;</span></div><!--end:1716493939630--><><!--begin:1716494026466--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494026_co>:&nbsp;</b></span>I am pulling you up now</div><!--end:1716494026466--><><!--begin:1716494098865--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494098_co>:&nbsp;</b></span>Are you stuck in Respiratory Protection module?</div><!--end:1716494098865--><><!--begin:1716494162496--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494162_cv>:&nbsp;</b></span>i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question </div><!--end:1716494162496--><><!--begin:1716494171954--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494171_co>:&nbsp;</b></span>I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing</div><!--end:1716494171954--><><!--begin:1716494295916--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494295_cv>:&nbsp;</b></span>When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after</div><!--end:1716494295916--><><!--begin:1716494332085--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494331_co>:&nbsp;</b></span>When the module is stuck are you able to use the exit module link?</div><!--end:1716494332085--><><!--begin:1716494375952--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494376_cv>:&nbsp;</b></span>Mo </div><!--end:1716494375952--><><!--begin:1716494378136--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494378_cv>:&nbsp;</b></span>No</div><!--end:1716494378136--><><!--begin:1716494472459--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494472_co>:&nbsp;</b></span>You can email me directly or call me when you experience the issues.  <a href='mailto:tiffany@csregs.com' target='_blank' rel='noopener noreferrer'>tiffany@csregs.com</a> and <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a> ext 313</div><!--end:1716494472459--><><!--begin:1716494497820--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494497_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.</div><!--end:1716494497820--><><!--begin:1716494621816--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494622_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1716494621816--><><!--begin:1716494669803--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494669_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1716494669803--><><!--begin:1716494699855--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494699_cv>:&nbsp;</b></span>well actually yes </div><!--end:1716494699855--><><!--begin:1716494707559--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494707_cv>:&nbsp;</b></span>my page is now unresponsive</div><!--end:1716494707559--><><!--begin:1716494722339--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494723_cv>:&nbsp;</b></span>just kidding it got fixed this time</div><!--end:1716494722339--><><!--begin:1716494737004--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716494736_co>:&nbsp;</b></span>okay good</div><!--end:1716494737004--><><!--begin:1716494761100--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716494761_cv>:&nbsp;</b></span>Thank you for your help again. Have a great rest of your day!</div><!--end:1716494761100--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>