<div class='ca'><div class='info_box'><i>The same issue occured when doing the next knowledge check at the beginning of the lesson. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714744692247--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714744692_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Kaden Holton </span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714744692247--><><!--begin:1714744707468--><div class='cv'><span class='notranslate'><b>Kaden Holton <timestamp_1714744707_cv>:&nbsp;</b></span>Not great. I&#39;d love for this problem to stop. </div><!--end:1714744707468--><><!--begin:1714744788932--><div class='cv'><span class='notranslate'><b>Kaden Holton <timestamp_1714744789_cv>:&nbsp;</b></span>I didn&#39;t change browsers. I didn&#39;t let it time out. I didn&#39;t close it incorrectly. It just freezes up during the pre-lesson knowledge check </div><!--end:1714744788932--><><!--begin:1714744801427--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714744801_co>:&nbsp;</b></span>Kaden please avoid using your mobile device.  WHen on your laptop or desktop please clear the cookies and cache in the browser.  Once that is completed close the browser and reopen it.  </div><!--end:1714744801427--><><!--begin:1714744840624--><div class='cv'><span class='notranslate'><b>Kaden Holton <timestamp_1714744840_cv>:&nbsp;</b></span>Okay. I had the same issue on my laptop earlier, but I&#39;ll give that a shot. </div><!--end:1714744840624--><><!--begin:1714744868519--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714744868_co>:&nbsp;</b></span>Once the error occurs on one device it will occur everywhere</div><!--end:1714744868519--><><!--begin:1714744878804--><div class='cv'><span class='notranslate'><b>Kaden Holton <timestamp_1714744878_cv>:&nbsp;</b></span>Okay </div><!--end:1714744878804--><><!--begin:1714744937619--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714744937_co>:&nbsp;</b></span>Please let me know if you still need assistance once this is completed</div><!--end:1714744937619--><><!--begin:1714745259537--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714745259_co>:&nbsp;</b></span>I am going to end this chat so you can fully clear your browser and restart it.  You can chat again or call if you still need assistance.  </div><!--end:1714745259537--><><!--begin:1714745271890--><div class='cv'><span class='notranslate'><b>Kaden Holton <timestamp_1714745272_cv>:&nbsp;</b></span>Thank you </div><!--end:1714745271890--><><!--begin:1714745335966--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714745335_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714745335966--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>