My training wont progress past a knowledge check
Tiffany has joined the chat.
Tiffany: Hi, Emma OHara!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Emma OHara: I am good-- I would like to progress through my training, however
Tiffany: Hi, Emma OHara!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Emma OHara: I understand those notes-- but my training is simply stuck on a knowledge check screen. I clicked my answers but nothing happens when I click next 
Tiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Emma OHara: Okay that&#39;s great. Should I log out and then log back in? 
Tiffany: Yes that is suggested.
Emma OHara: Okay, but once I log back in I should open up the same module and it&#39;ll put me just past the screen I am stuck on? 
Tiffany: The entire module will be marked passed doing this it clears the module.  You can either start the module over by launching a new attempt or proceed forward to the next module
Emma OHara: Ahh okay-- thank you! 
Tiffany: You are welcome!
Tiffany: Is there anything else I can assist you with today?
Emma OHara: That is all-- thank you so much
Tiffany: You are welcome
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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