INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('234693427v7', 1610054905, 1610055520, 2, 23, 0, 10, 0, 0, 0, 0, 4139, 0, 0, 0, 0, 'Patrick Moore', 'pmoorei@slrconsulting.com', '73.53.116.164', '995597dfc3ee0d6ee2781b3f23bf672a', 'Name-_-Patrick Moore-cus-Email-_-Patrick Moore-cus-Please provide a brief description of how we can help:-_-Patrick Moore-cus-', 'Copy of training cert.', '<div class=\'ca\'><div class=\'info_box\'><i>Copy of training cert.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610054966747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610054915_co>:&nbsp;</b></span>Good afternoon again Patrick</div><!--end:1610054966747--><><!--begin:1610054925246--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054925_cv>:&nbsp;</b></span>Hi Tiffany - I&#39;m back!</div><!--end:1610054925246--><><!--begin:1610054988928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610054937_co>:&nbsp;</b></span>Can&#39;t locate the certificate :(</div><!--end:1610054988928--><><!--begin:1610054952604--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054952_cv>:&nbsp;</b></span>Yes, can&#39;t find the certificate.  Is an emailed PDF copy possible?</div><!--end:1610054952604--><><!--begin:1610054995841--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054995_cv>:&nbsp;</b></span>That is how I store them anyway.  Don&#39;t keep the paper copies.</div><!--end:1610054995841--><><!--begin:1610055079569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055028_co>:&nbsp;</b></span>Normally there is a $10 fee to reissue certificates via PDF or US Mail.  But I did go ahead and get the approval to send the PDF copy at no fee this time since the point of contact needed to be updated.  Do you want me to send the PDF to you and Chirs or just you?</div><!--end:1610055079569--><><!--begin:1610055062647--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055062_cv>:&nbsp;</b></span>Just me would be fine.  <a href=\'mailto:pmoore@slrconsulting.com\' target=\'_blank\' rel=\'noopener noreferrer\'>pmoore@slrconsulting.com</a></div><!--end:1610055062647--><><!--begin:1610055093726--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055093_cv>:&nbsp;</b></span>Thanks for waving the fee.  With the pandemic mail delivery to offices has sometimes been challenge.</div><!--end:1610055093726--><><!--begin:1610055176429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055124_co>:&nbsp;</b></span>Will do!  I also just want to advise Madison does still need to complete her hands-on training to finish her certification.  </div><!--end:1610055176429--><><!--begin:1610055166519--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055166_cv>:&nbsp;</b></span>Yes, I was going to remind her.  Have you started to do in person training again?</div><!--end:1610055166519--><><!--begin:1610055429127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055377_co>:&nbsp;</b></span>We actually have never stopped training.  We had to change our schedule a bit and it has been harder to hold the classes since we do hold classes partially based on having sufficient amount of registrations.  We have a COVID safety policy in place and obviously following different cities regulations as they fluctuate.   </div><!--end:1610055429127--><><!--begin:1610055418041--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055418_cv>:&nbsp;</b></span>Ok, I&#39;ll have Madison give you a call to setup a course date/location.</div><!--end:1610055418041--><><!--begin:1610055473860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055422_co>:&nbsp;</b></span>I will send Madison an email and cc you with details regarding how to register for the hands-on class and I will put a link to the schedule for you/her to review.</div><!--end:1610055473860--><><!--begin:1610055541076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055489_co>:&nbsp;</b></span>Is there anything else you need assistance with today?</div><!--end:1610055541076--><><!--begin:1610055504781--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055504_cv>:&nbsp;</b></span>I think that is it thanks.</div><!--end:1610055504781--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Copy of training cert.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon again Patrick\r\nPatrick Moore:&nbsp;Hi Tiffany - I&#39;m back!\r\nTiffany:&nbsp;Can&#39;t locate the certificate :(\r\nPatrick Moore:&nbsp;Yes, can&#39;t find the certificate.  Is an emailed PDF copy possible?\r\nPatrick Moore:&nbsp;That is how I store them anyway.  Don&#39;t keep the paper copies.\r\nTiffany:&nbsp;Normally there is a $10 fee to reissue certificates via PDF or US Mail.  But I did go ahead and get the approval to send the PDF copy at no fee this time since the point of contact needed to be updated.  Do you want me to send the PDF to you and Chirs or just you?\r\nPatrick Moore:&nbsp;Just me would be fine.  mailto:pmoore@slrconsulting.com\r\nPatrick Moore:&nbsp;Thanks for waving the fee.  With the pandemic mail delivery to offices has sometimes been challenge.\r\nTiffany:&nbsp;Will do!  I also just want to advise Madison does still need to complete her hands-on training to finish her certification.  \r\nPatrick Moore:&nbsp;Yes, I was going to remind her.  Have you started to do in person training again?\r\nTiffany:&nbsp;We actually have never stopped training.  We had to change our schedule a bit and it has been harder to hold the classes since we do hold classes partially based on having sufficient amount of registrations.  We have a COVID safety policy in place and obviously following different cities regulations as they fluctuate.   \r\nPatrick Moore:&nbsp;Ok, I&#39;ll have Madison give you a call to setup a course date/location.\r\nTiffany:&nbsp;I will send Madison an email and cc you with details regarding how to register for the hands-on class and I will put a link to the schedule for you/her to review.\r\nTiffany:&nbsp;Is there anything else you need assistance with today?\r\nPatrick Moore:&nbsp;I think that is it thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('23503871463', 1610400196, 1610402598, 2, 23, 0, 14, 0, 0, 0, 0, 7849, 0, 0, 0, 0, 'Sarah Walker', 'qdc@certol.com', '23.31.95.97', 'c9fdb84bccd551e5996957b8d1964d44', 'Name-_-Sarah Walker-cus-Email-_-qdc@certol.com-cus-Please provide a brief description of how we can help:-_-Virtually led Course-cus-', 'Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610400356100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400302_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1610400356100--><><!--begin:1610400309019--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610400308_cv>:&nbsp;</b></span>Thank you</div><!--end:1610400309019--><><!--begin:1610400623778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400570_co>:&nbsp;</b></span>Yes I did process those registrations.  The students have been sent two emails.  One directly from me <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> which gives them instructions on how to set up their training account the goes to the virtual training classroom.  Then they would have received an email from <a href=\'http://sharedbook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>sharedbook.com</a> which is for their digital manual.  They need to create an account for that as well to access the manual.  </div><!--end:1610400623778--><><!--begin:1610400601568--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610400600_cv>:&nbsp;</b></span>Thank you I will pass the information along to them. Any insight on the timing issue?</div><!--end:1610400601568--><><!--begin:1610400762767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400709_co>:&nbsp;</b></span>I believe that should not be an issue for you.  Since the times listed on the website is EST.  The class times for MST are 8:00AM-11:30AM MST and 1:00PM -4:30PM MST </div><!--end:1610400762767--><><!--begin:1610400798717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400745_co>:&nbsp;</b></span>So the class should be done before the end of the day if they are in Colorado </div><!--end:1610400798717--><><!--begin:1610400863949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400810_co>:&nbsp;</b></span>I do have their numbers listed here and will be following up with each student before the end of the week to ensure they were able to create accounts and access the materials with no issues.  </div><!--end:1610400863949--><><!--begin:1610400877064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400823_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1610400877064--><><!--begin:1610400989109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400935_co>:&nbsp;</b></span>One other thing is if they did not receive their second email from <a href=\'http://sharedbook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>sharedbook.com</a> in their inbox it may have went to their junk or spam folder.  </div><!--end:1610400989109--><><!--begin:1610401359239--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401358_cv>:&nbsp;</b></span>Sorry I got pulled away</div><!--end:1610401359239--><><!--begin:1610401430737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401377_co>:&nbsp;</b></span>No worries.  I understand.</div><!--end:1610401430737--><><!--begin:1610401383622--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401382_cv>:&nbsp;</b></span>The person in question needs to leave by 6PM eastern which is 4 PM Mountain, which is a half hour before the course ends</div><!--end:1610401383622--><><!--begin:1610401484067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401430_co>:&nbsp;</b></span>Oh I see.  It really depends on how quickly she completes the DOT exam since that is what is at the end of the day.  </div><!--end:1610401484067--><><!--begin:1610401509687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401456_co>:&nbsp;</b></span>I will check real quick to see if there is anything we can do or suggest</div><!--end:1610401509687--><><!--begin:1610401457164--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401456_cv>:&nbsp;</b></span>Can she maybe take the exam on another day or is it required day of? Or can she start it earlier?</div><!--end:1610401457164--><><!--begin:1610401473068--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401472_cv>:&nbsp;</b></span>Thank you, I appreciate it</div><!--end:1610401473068--><><!--begin:1610401987295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401933_co>:&nbsp;</b></span>Alrighty I was told depending on the class pace that the students will either be done with the exam by then or just getting ready to start it.  If it is the latter then my training manager said he will make sure he is available to give her the exam the following day if need be.  </div><!--end:1610401987295--><><!--begin:1610401955250--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401954_cv>:&nbsp;</b></span>Thank you very much! I truly appreciate it</div><!--end:1610401955250--><><!--begin:1610401993787--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401993_cv>:&nbsp;</b></span>Will there be a note for this class? The student in question if Christina VonHoldt</div><!--end:1610401993787--><><!--begin:1610402118863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402065_co>:&nbsp;</b></span>He said to have the student or main contact email him the day of class if this needs to happen and he needs to give her the exam the following day.   </div><!--end:1610402118863--><><!--begin:1610402083411--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402082_cv>:&nbsp;</b></span>Perfect, thank you for you help</div><!--end:1610402083411--><><!--begin:1610402223581--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402170_co>:&nbsp;</b></span>I will give you his email so if she does need to wait until the next day please have her or yourself email him at <a href=\'mailto:tony@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tony@csregs.com</a> and cc me at <a href=\'tiffany:csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany:csregs.com</a> to make sure we get you taken care of. </div><!--end:1610402223581--><><!--begin:1610402210364--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402209_cv>:&nbsp;</b></span>Thank you, I will follow up with the employees today</div><!--end:1610402210364--><><!--begin:1610402302159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402248_co>:&nbsp;</b></span>Sounds good! Is there anything else I can assist you with?</div><!--end:1610402302159--><><!--begin:1610402493226--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402492_cv>:&nbsp;</b></span>No that is it thank you</div><!--end:1610402493226--><><!--begin:1610402567869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402514_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1610402567869--><><!--begin:1610402541495--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402541_cv>:&nbsp;</b></span>You as well</div><!--end:1610402541495--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;One moment please while I look you up\r\nSarah Walker:&nbsp;Thank you\r\nTiffany:&nbsp;Yes I did process those registrations.  The students have been sent two emails.  One directly from me mailto:tiffany@csregs.com which gives them instructions on how to set up their training account the goes to the virtual training classroom.  Then they would have received an email from http://sharedbook.com which is for their digital manual.  They need to create an account for that as well to access the manual.  \r\nSarah Walker:&nbsp;Thank you I will pass the information along to them. Any insight on the timing issue?\r\nTiffany:&nbsp;I believe that should not be an issue for you.  Since the times listed on the website is EST.  The class times for MST are 8:00AM-11:30AM MST and 1:00PM -4:30PM MST \r\nTiffany:&nbsp;So the class should be done before the end of the day if they are in Colorado \r\nTiffany:&nbsp;I do have their numbers listed here and will be following up with each student before the end of the week to ensure they were able to create accounts and access the materials with no issues.  \r\nTiffany:&nbsp;Is there anything else I can assist you with at this time?\r\nTiffany:&nbsp;One other thing is if they did not receive their second email from http://sharedbook.com in their inbox it may have went to their junk or spam folder.  \r\nSarah Walker:&nbsp;Sorry I got pulled away\r\nTiffany:&nbsp;No worries.  I understand.\r\nSarah Walker:&nbsp;The person in question needs to leave by 6PM eastern which is 4 PM Mountain, which is a half hour before the course ends\r\nTiffany:&nbsp;Oh I see.  It really depends on how quickly she completes the DOT exam since that is what is at the end of the day.  \r\nTiffany:&nbsp;I will check real quick to see if there is anything we can do or suggest\r\nSarah Walker:&nbsp;Can she maybe take the exam on another day or is it required day of? Or can she start it earlier?\r\nSarah Walker:&nbsp;Thank you, I appreciate it\r\nTiffany:&nbsp;Alrighty I was told depending on the class pace that the students will either be done with the exam by then or just getting ready to start it.  If it is the latter then my training manager said he will make sure he is available to give her the exam the following day if need be.  \r\nSarah Walker:&nbsp;Thank you very much! I truly appreciate it\r\nSarah Walker:&nbsp;Will there be a note for this class? The student in question if Christina VonHoldt\r\nTiffany:&nbsp;He said to have the student or main contact email him the day of class if this needs to happen and he needs to give her the exam the following day.   \r\nSarah Walker:&nbsp;Perfect, thank you for you help\r\nTiffany:&nbsp;I will give you his email so if she does need to wait until the next day please have her or yourself email him at mailto:tony@csregs.com and cc me at tiffany:csregs.com to make sure we get you taken care of. \r\nSarah Walker:&nbsp;Thank you, I will follow up with the employees today\r\nTiffany:&nbsp;Sounds good! Is there anything else I can assist you with?\r\nSarah Walker:&nbsp;No that is it thank you\r\nTiffany:&nbsp;Have a wonderful day!\r\nSarah Walker:&nbsp;You as well\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235107498jv', 1610468995, 1610469729, 2, 23, 0, 9, 0, 0, 0, 0, 3242, 0, 0, 0, 0, 'Ryan Price', 'ryan.price@denverwater.org', '73.34.114.167', '92978cd6d68db5f69742223cee5b030f', 'Name-_-Ryan Price-cus-Email-_-ryan.price@denverwater.org-cus-Please provide a brief description of how we can help:-_-Locating an invoice-cus-', 'Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610469057704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469004_co>:&nbsp;</b></span>Good morning Ryan</div><!--end:1610469057704--><><!--begin:1610469067075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469013_co>:&nbsp;</b></span>Do you have an order number by chance?</div><!--end:1610469067075--><><!--begin:1610469017338--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469017_cv>:&nbsp;</b></span>Good morning Tiffany</div><!--end:1610469017338--><><!--begin:1610469041302--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469041_cv>:&nbsp;</b></span>I don&#39;t. Unfortunately Arleen retired and the order number isn&#39;t listed on her pcard transaction.</div><!--end:1610469041302--><><!--begin:1610469409637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469355_co>:&nbsp;</b></span>I am looking into this but have not found anything just yet.</div><!--end:1610469409637--><><!--begin:1610469468954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469415_co>:&nbsp;</b></span>Okay I believe I found the order you speak of. </div><!--end:1610469468954--><><!--begin:1610469436366--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469436_cv>:&nbsp;</b></span>Sweet.</div><!--end:1610469436366--><><!--begin:1610469498569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469444_co>:&nbsp;</b></span>Order # 10753 for Gerald Gasper</div><!--end:1610469498569--><><!--begin:1610469509262--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469509_cv>:&nbsp;</b></span>Excellent. Mind sending me an invoice for that?</div><!--end:1610469509262--><><!--begin:1610469515674--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469515_cv>:&nbsp;</b></span>Or receipt?</div><!--end:1610469515674--><><!--begin:1610469600672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469546_co>:&nbsp;</b></span>I have just emailed you the receipt.  You should get it momentarily.  </div><!--end:1610469600672--><><!--begin:1610469554081--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469554_cv>:&nbsp;</b></span>Thank you so muhc</div><!--end:1610469554081--><><!--begin:1610469555606--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469555_cv>:&nbsp;</b></span>much</div><!--end:1610469555606--><><!--begin:1610469640562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469586_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1610469640562--><><!--begin:1610469728037--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469728_cv>:&nbsp;</b></span>Nope. That&#39;s it. Have a great day.</div><!--end:1610469728037--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Ryan\r\nTiffany:&nbsp;Do you have an order number by chance?\r\nRyan Price:&nbsp;Good morning Tiffany\r\nRyan Price:&nbsp;I don&#39;t. Unfortunately Arleen retired and the order number isn&#39;t listed on her pcard transaction.\r\nTiffany:&nbsp;I am looking into this but have not found anything just yet.\r\nTiffany:&nbsp;Okay I believe I found the order you speak of. \r\nRyan Price:&nbsp;Sweet.\r\nTiffany:&nbsp;Order # 10753 for Gerald Gasper\r\nRyan Price:&nbsp;Excellent. Mind sending me an invoice for that?\r\nRyan Price:&nbsp;Or receipt?\r\nTiffany:&nbsp;I have just emailed you the receipt.  You should get it momentarily.  \r\nRyan Price:&nbsp;Thank you so muhc\r\nRyan Price:&nbsp;much\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nRyan Price:&nbsp;Nope. That&#39;s it. Have a great day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235108682yj', 1610470168, 1610470374, 4, 22, 0, 14, 0, 0, 0, 0, 1246, 0, 0, 0, 0, 'Francisco Pacheco', 'pacheco.francisco@cleanharbors.com', '155.203.3.158', '3fa4fb39094799222c56a5920fe6aebc', 'Name-_-Francisco Pacheco-cus-Email-_-pacheco.francisco@cleanharbors.com-cus-Please provide a brief description of how we can help:-_-OSHA 24 hour course 2 will not load-cus-', 'course 2 will not load', '<div class=\'ca\'><div class=\'info_box\'><i>course 2 will not load</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610470251837--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470198_co>:&nbsp;</b></span>Hello Francisco, give me a second while I pull up your course.</div><!--end:1610470251837--><><!--begin:1610470331761--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470278_co>:&nbsp;</b></span>What company are you with?</div><!--end:1610470331761--><><!--begin:1610470314855--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610470314_cv>:&nbsp;</b></span>Clean Harbors. I&#39;m able to access it now, Thanks.</div><!--end:1610470314855--><><!--begin:1610470398228--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470344_co>:&nbsp;</b></span>Sounds good. Is there anything else I can help you with today?</div><!--end:1610470398228--><><!--begin:1610470372390--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610470372_cv>:&nbsp;</b></span>No sir, that&#39;ll be all for now. Thanks.</div><!--end:1610470372390--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'course 2 will not load\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Francisco, give me a second while I pull up your course.\r\nDrew:&nbsp;What company are you with?\r\nFrancisco Pacheco:&nbsp;Clean Harbors. I&#39;m able to access it now, Thanks.\r\nDrew:&nbsp;Sounds good. Is there anything else I can help you with today?\r\nFrancisco Pacheco:&nbsp;No sir, that&#39;ll be all for now. Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235115094r2', 1610476583, 1610476842, 4, 22, 0, 19, 0, 0, 0, 0, 1324, 0, 0, 0, 0, 'Francisco Pacheco', 'pacheco.francisco@cleanharbors.com', '155.203.3.158', '3fa4fb39094799222c56a5920fe6aebc', 'Name-_-Francisco Pacheco-cus-Email-_-pacheco.francisco@cleanharbors.com-cus-Please provide a brief description of how we can help:-_-Unable to access next lesson even though previous course is completed-cus-', 'Unable to access next lesson even though previous course is completed', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to access next lesson even though previous course is completed</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610476653816--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476600_co>:&nbsp;</b></span>Hello again Francisco.</div><!--end:1610476653816--><><!--begin:1610476603649--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610476603_cv>:&nbsp;</b></span>same issue. Company Clean Harbors</div><!--end:1610476603649--><><!--begin:1610476822329--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476768_co>:&nbsp;</b></span>I just looked at your course and while you have passed the previous module, there are time requirements for each module. You still need to spend 18 minutes in the last module to move on.</div><!--end:1610476822329--><><!--begin:1610476820566--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610476820_cv>:&nbsp;</b></span>alright. thanks again.</div><!--end:1610476820566--><><!--begin:1610476887225--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476833_co>:&nbsp;</b></span>Happy to help!</div><!--end:1610476887225--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Unable to access next lesson even though previous course is completed\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello again Francisco.\r\nFrancisco Pacheco:&nbsp;same issue. Company Clean Harbors\r\nDrew:&nbsp;I just looked at your course and while you have passed the previous module, there are time requirements for each module. You still need to spend 18 minutes in the last module to move on.\r\nFrancisco Pacheco:&nbsp;alright. thanks again.\r\nDrew:&nbsp;Happy to help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235126259gu', 1610487725, 1610488956, 4, 22, 0, 28, 0, 0, 0, 0, 3378, 0, 0, 0, 0, 'Vanessa Montijo', 'vanessa.montijo@quantabiodesign.com', '74.219.187.126', 'a583a44d565eabfd360ff5c3c6601988', 'Name-_-Vanessa Montijo-cus-Email-_-vanessa.montijo@quantabiodesign.com-cus-Please provide a brief description of how we can help:-_-Onsite training-cus-', 'Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610487840959--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610487787_co>:&nbsp;</b></span>Hello Vanessa.</div><!--end:1610487840959--><><!--begin:1610487894375--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610487894_cv>:&nbsp;</b></span>Hello</div><!--end:1610487894375--><><!--begin:1610488000415--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610487946_co>:&nbsp;</b></span>Yes, they will be there three days. Where are you located?</div><!--end:1610488000415--><><!--begin:1610487983755--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610487983_cv>:&nbsp;</b></span>Columbus, Ohio</div><!--end:1610487983755--><><!--begin:1610488007864--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488008_cv>:&nbsp;</b></span>I&#39;m looking at the class that runs January 26-28</div><!--end:1610488007864--><><!--begin:1610488106263--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488052_co>:&nbsp;</b></span>Very well. Do you need help signing up through the website?</div><!--end:1610488106263--><><!--begin:1610488349968--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488296_co>:&nbsp;</b></span>Vanessa, are you still there?</div><!--end:1610488349968--><><!--begin:1610488427657--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488427_cv>:&nbsp;</b></span>Not at the moment.  Is there anything the employee will need to take with them</div><!--end:1610488427657--><><!--begin:1610488438205--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488438_cv>:&nbsp;</b></span>Ys, I&#39;m sorry my computer froze on me</div><!--end:1610488438205--><><!--begin:1610488804213--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488750_co>:&nbsp;</b></span>You will receive an email with proper directions after you register, but I believe only and ID and a good attitude is required.</div><!--end:1610488804213--><><!--begin:1610488800440--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488800_cv>:&nbsp;</b></span>Okay, and the address for the training is  1900 E. Dublin Granville, Rd Columbus, OH 43229 correct?</div><!--end:1610488800440--><><!--begin:1610488951206--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488897_co>:&nbsp;</b></span>Yes ma&#39;am!</div><!--end:1610488951206--><><!--begin:1610488920684--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488920_cv>:&nbsp;</b></span>I appreciate your help.  Have a great day</div><!--end:1610488920684--><><!--begin:1610489001078--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488947_co>:&nbsp;</b></span>You as well. Let me know if any other questions or concerns arise.</div><!--end:1610489001078--><><!--begin:1610488956179--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488956_cv>:&nbsp;</b></span>I will</div><!--end:1610488956179--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Vanessa.\r\nVanessa Montijo:&nbsp;Hello\r\nDrew:&nbsp;Yes, they will be there three days. Where are you located?\r\nVanessa Montijo:&nbsp;Columbus, Ohio\r\nVanessa Montijo:&nbsp;I&#39;m looking at the class that runs January 26-28\r\nDrew:&nbsp;Very well. Do you need help signing up through the website?\r\nDrew:&nbsp;Vanessa, are you still there?\r\nVanessa Montijo:&nbsp;Not at the moment.  Is there anything the employee will need to take with them\r\nVanessa Montijo:&nbsp;Ys, I&#39;m sorry my computer froze on me\r\nDrew:&nbsp;You will receive an email with proper directions after you register, but I believe only and ID and a good attitude is required.\r\nVanessa Montijo:&nbsp;Okay, and the address for the training is  1900 E. Dublin Granville, Rd Columbus, OH 43229 correct?\r\nDrew:&nbsp;Yes ma&#39;am!\r\nVanessa Montijo:&nbsp;I appreciate your help.  Have a great day\r\nDrew:&nbsp;You as well. Let me know if any other questions or concerns arise.\r\nVanessa Montijo:&nbsp;I will\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2352780686j', 1610639533, 1610640752, 2, 23, 0, 9, 0, 0, 0, 0, 2991, 0, 0, 0, 0, 'Daniel Bess', 'dbess1206@gmail.com', '107.135.225.141', '438dcc24b579f6410c0ef3746451d65c', 'Name-_-Daniel Bess-cus-Email-_-dbess1206@gmail.com-cus-Please provide a brief description of how we can help:-_-Military discount-cus-', 'I was wondering if y\'all offer a military, veterans, or disabled veteran discount?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering if y\'all offer a military, veterans, or disabled veteran discount?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610639631391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639576_co>:&nbsp;</b></span>Good morning!</div><!--end:1610639631391--><><!--begin:1610639642355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639587_co>:&nbsp;</b></span>We do offer those discounts for independent students.</div><!--end:1610639642355--><><!--begin:1610639589284--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639590_cv>:&nbsp;</b></span>Good morning Tiffany!</div><!--end:1610639589284--><><!--begin:1610639612345--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639613_cv>:&nbsp;</b></span>That&#39;s awesome. How do I go about it?</div><!--end:1610639612345--><><!--begin:1610639704693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639650_co>:&nbsp;</b></span>You will need to send us a copy of your DD214 form indicating you have been honorably discharged to qualify for your 25% discount.</div><!--end:1610639704693--><><!--begin:1610639743037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639688_co>:&nbsp;</b></span>We MUST receive your documentation within 24-hours of registering to receive your discount.</div><!--end:1610639743037--><><!--begin:1610639749841--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639750_cv>:&nbsp;</b></span>I can send it to you now. </div><!--end:1610639749841--><><!--begin:1610639831842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639777_co>:&nbsp;</b></span>Please send it to <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1610639831842--><><!--begin:1610639862982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639808_co>:&nbsp;</b></span>I will then verify and send you a code to use at the time of registration so you can receive the 25% discount.  </div><!--end:1610639862982--><><!--begin:1610639931239--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639932_cv>:&nbsp;</b></span>Just sent you the email. You have been great thank you so much for you help!</div><!--end:1610639931239--><><!--begin:1610640201039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610640146_co>:&nbsp;</b></span>Yes I did receive the email.  I will reply to your email with detail on your discount.  Which course are you looking to register for?</div><!--end:1610640201039--><><!--begin:1610640807431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610640752_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610640807431--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I was wondering if y\'all offer a military, veterans, or disabled veteran discount?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning!\r\nTiffany:&nbsp;We do offer those discounts for independent students.\r\nDaniel Bess:&nbsp;Good morning Tiffany!\r\nDaniel Bess:&nbsp;That&#39;s awesome. How do I go about it?\r\nTiffany:&nbsp;You will need to send us a copy of your DD214 form indicating you have been honorably discharged to qualify for your 25% discount.\r\nTiffany:&nbsp;We MUST receive your documentation within 24-hours of registering to receive your discount.\r\nDaniel Bess:&nbsp;I can send it to you now. \r\nTiffany:&nbsp;Please send it to mailto:tiffany@csregs.com\r\nTiffany:&nbsp;I will then verify and send you a code to use at the time of registration so you can receive the 25% discount.  \r\nDaniel Bess:&nbsp;Just sent you the email. You have been great thank you so much for you help!\r\nTiffany:&nbsp;Yes I did receive the email.  I will reply to your email with detail on your discount.  Which course are you looking to register for?\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('235288684aa', 1610650175, 1610651948, 2, 23, 0, 9, 0, 0, 0, 0, 6137, 0, 0, 0, 0, 'Amber Bataille', 'amber.bataille@delaware.gov', '174.198.231.57', '2998075e54de9bd1d41707d95c59513d', 'Name-_-Amber Bataille-cus-Email-_-Amber.bataille@delaware.gov-cus-Please provide a brief description of how we can help:-_-40 hour course-cus-', 'What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610650250852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650196_co>:&nbsp;</b></span>Good afternoon Amber</div><!--end:1610650250852--><><!--begin:1610650249002--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650249_cv>:&nbsp;</b></span>Good Afternoon</div><!--end:1610650249002--><><!--begin:1610650346843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650292_co>:&nbsp;</b></span>The hands-on training locations are the same as the seminar location listed on the website. Would you like me to send you a link to review the locations?  That would be the best way I believe to determine the closest location to you. </div><!--end:1610650346843--><><!--begin:1610650327875--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650328_cv>:&nbsp;</b></span>Yes that would be very helpful. </div><!--end:1610650327875--><><!--begin:1610650502466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650447_co>:&nbsp;</b></span>As far as the online training&#39;s go,  The standard 40 Hour HAZWOPER online course consists of 32-hours of online training then the student has to attend an 8-hour hands-on class and afterwards go back online for the final exam.  The student has 100 days to complete this training before their online course expires.  After completion of the entire course they receive a certificate of completion.  </div><!--end:1610650502466--><><!--begin:1610650640601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650585_co>:&nbsp;</b></span>The Hybrid version of the 40-Hour HAZWOPER online training course consists of 40-Hours of online training and an exam following.  students have 100 days to complete the online portion/exam.  After the student completes that portion they receive a certificate of completion and a voucher to complete the hands-on portion with in 6-months.  </div><!--end:1610650640601--><><!--begin:1610650663563--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650663_cv>:&nbsp;</b></span>ok. I understand now.  Thank you.  </div><!--end:1610650663563--><><!--begin:1610650840458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650785_co>:&nbsp;</b></span>Of Course.  I see your email is a government email address. If you are part of a government agency we also offer 10% seminar discounts and 15% online course discounts (excluding the OSHA 10-Hour Construction Course) for all verified government agencies.</div><!--end:1610650840458--><><!--begin:1610650889045--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650889_cv>:&nbsp;</b></span>I am in need of the 40 hour Hazwoper course.  In order to get the discount would I need to call to register or can i register online?</div><!--end:1610650889045--><><!--begin:1610651038592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650983_co>:&nbsp;</b></span>You can register online I would just need your company name and info now and then I can email you the discount codes to use when registering</div><!--end:1610651038592--><><!--begin:1610651110842--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651110_cv>:&nbsp;</b></span>The only thing I need to know is where the in person locations would be. </div><!--end:1610651110842--><><!--begin:1610651281592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651226_co>:&nbsp;</b></span>I did send you an email with details on the hands-on class schedule.   If you click the link in that email it will bring you to the website </div><!--end:1610651281592--><><!--begin:1610651337475--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651337_cv>:&nbsp;</b></span>I just saw that .  State of Delaware Dept. of Natural Resources and Environmental Control,  Water Supply Section</div><!--end:1610651337475--><><!--begin:1610651510232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651455_co>:&nbsp;</b></span>If you go to that webpage and then click on the city name it will bring you to a page that will list the specific training location we are currently using.  </div><!--end:1610651510232--><><!--begin:1610651560871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651506_co>:&nbsp;</b></span>Can I get your company office location/Address please? </div><!--end:1610651560871--><><!--begin:1610651541234--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651541_cv>:&nbsp;</b></span>Delaware Dept. of Natural Resources and Environmental Control, Water Supply Section, 89 Kings Hwy, Dover, DE 19901</div><!--end:1610651541234--><><!--begin:1610651947322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651892_co>:&nbsp;</b></span>Tank you your company has been verified.  I will send the discount code(s) to your email address.</div><!--end:1610651947322--><><!--begin:1610651957939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651903_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610651957939--><><!--begin:1610651925637--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651925_cv>:&nbsp;</b></span>That is great.  No I dont think so. Thank you very much</div><!--end:1610651925637--><><!--begin:1610651993608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651938_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1610651993608--><><!--begin:1610651947475--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651947_cv>:&nbsp;</b></span>you too. </div><!--end:1610651947475--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Amber\r\nAmber Bataille:&nbsp;Good Afternoon\r\nTiffany:&nbsp;The hands-on training locations are the same as the seminar location listed on the website. Would you like me to send you a link to review the locations?  That would be the best way I believe to determine the closest location to you. \r\nAmber Bataille:&nbsp;Yes that would be very helpful. \r\nTiffany:&nbsp;As far as the online training&#39;s go,  The standard 40 Hour HAZWOPER online course consists of 32-hours of online training then the student has to attend an 8-hour hands-on class and afterwards go back online for the final exam.  The student has 100 days to complete this training before their online course expires.  After completion of the entire course they receive a certificate of completion.  \r\nTiffany:&nbsp;The Hybrid version of the 40-Hour HAZWOPER online training course consists of 40-Hours of online training and an exam following.  students have 100 days to complete the online portion/exam.  After the student completes that portion they receive a certificate of completion and a voucher to complete the hands-on portion with in 6-months.  \r\nAmber Bataille:&nbsp;ok. I understand now.  Thank you.  \r\nTiffany:&nbsp;Of Course.  I see your email is a government email address. If you are part of a government agency we also offer 10% seminar discounts and 15% online course discounts (excluding the OSHA 10-Hour Construction Course) for all verified government agencies.\r\nAmber Bataille:&nbsp;I am in need of the 40 hour Hazwoper course.  In order to get the discount would I need to call to register or can i register online?\r\nTiffany:&nbsp;You can register online I would just need your company name and info now and then I can email you the discount codes to use when registering\r\nAmber Bataille:&nbsp;The only thing I need to know is where the in person locations would be. \r\nTiffany:&nbsp;I did send you an email with details on the hands-on class schedule.   If you click the link in that email it will bring you to the website \r\nAmber Bataille:&nbsp;I just saw that .  State of Delaware Dept. of Natural Resources and Environmental Control,  Water Supply Section\r\nTiffany:&nbsp;If you go to that webpage and then click on the city name it will bring you to a page that will list the specific training location we are currently using.  \r\nTiffany:&nbsp;Can I get your company office location/Address please? \r\nAmber Bataille:&nbsp;Delaware Dept. of Natural Resources and Environmental Control, Water Supply Section, 89 Kings Hwy, Dover, DE 19901\r\nTiffany:&nbsp;Tank you your company has been verified.  I will send the discount code(s) to your email address.\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nAmber Bataille:&nbsp;That is great.  No I dont think so. Thank you very much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nAmber Bataille:&nbsp;you too. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('235385129na', 1610746607, 1610746988, 2, 23, 0, 9, 0, 0, 0, 0, 1603, 0, 0, 0, 0, 'Robbie Deister', 'rdd@shanwil.com', '209.210.132.242', '3fdf27a85f4f1b673ed7360f8f35dd6e', 'Name-_-Robbie Deister-cus-Email-_-rdd@shanwil.com-cus-Please provide a brief description of how we can help:-_-Cert shipment-cus-', 'Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.', '<div class=\'ca\'><div class=\'info_box\'><i>Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610746681785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746626_co>:&nbsp;</b></span>Good afternoon.  One moment please while I look you up.</div><!--end:1610746681785--><><!--begin:1610746840324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746785_co>:&nbsp;</b></span>It was mailed on 12/16/2020 to 1321 Bannock Street Suite 200 Denver CO 80204 to attention Peggy Ganse </div><!--end:1610746840324--><><!--begin:1610746771309--><div class=\'cv\'><span class=\'notranslate\'><b>Robbie Deister<timestamp_1610746786_cv>:&nbsp;</b></span>thanks, let me know if you need further information</div><!--end:1610746771309--><><!--begin:1610746905686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746850_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610746905686--><><!--begin:1610746862120--><div class=\'cv\'><span class=\'notranslate\'><b>Robbie Deister<timestamp_1610746876_cv>:&nbsp;</b></span>no that is it.  thank you!</div><!--end:1610746862120--><><!--begin:1610746974250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746919_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1610746974250--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon.  One moment please while I look you up.\r\nTiffany:&nbsp;It was mailed on 12/16/2020 to 1321 Bannock Street Suite 200 Denver CO 80204 to attention Peggy Ganse \r\nRobbie Deister:&nbsp;thanks, let me know if you need further information\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nRobbie Deister:&nbsp;no that is it.  thank you!\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235794282z3', 1611155756, 1611155990, 2, 23, 0, 5, 0, 0, 0, 0, 2422, 0, 0, 0, 0, 'Katherine', 'katie.healy@gmail.com', '71.201.215.69', '6df385ff1683166db0a99075f44bb7db', 'Name-_-Katherine D Healy-cus-Email-_-Katherine D Healy-cus-Please provide a brief description of how we can help:-_-Katherine D Healy-cus-', 'I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611155833893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155776_co>:&nbsp;</b></span>Good morning Katherine.  </div><!--end:1611155833893--><><!--begin:1611155783889--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155784_cv>:&nbsp;</b></span>Good morning, Tiffany!</div><!--end:1611155783889--><><!--begin:1611155845480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155788_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1611155845480--><><!--begin:1611155910411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155853_co>:&nbsp;</b></span>Good news Katie you have already completed your exam since the supplemental training portion was added to your account.  </div><!--end:1611155910411--><><!--begin:1611155866649--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155867_cv>:&nbsp;</b></span>Oh, so no additional exam?</div><!--end:1611155866649--><><!--begin:1611155987348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155929_co>:&nbsp;</b></span>That is correct! You only need the password to complete the exam if you only completed the 32-Hour standard version of the online course but you did the additional 8-Hours and have already completed the exam afterwards.  </div><!--end:1611155987348--><><!--begin:1611155955324--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155955_cv>:&nbsp;</b></span>Oh, that&#39;s wonderful news! Thanks so much for the help!</div><!--end:1611155955324--><><!--begin:1611156032803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155975_co>:&nbsp;</b></span>My Pleasure! Is there anything else I can assist you with?</div><!--end:1611156032803--><><!--begin:1611155987629--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155988_cv>:&nbsp;</b></span>Not today. Thank you and have a great day!</div><!--end:1611155987629--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Katherine.  \r\nKatherine:&nbsp;Good morning, Tiffany!\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nTiffany:&nbsp;Good news Katie you have already completed your exam since the supplemental training portion was added to your account.  \r\nKatherine:&nbsp;Oh, so no additional exam?\r\nTiffany:&nbsp;That is correct! You only need the password to complete the exam if you only completed the 32-Hour standard version of the online course but you did the additional 8-Hours and have already completed the exam afterwards.  \r\nKatherine:&nbsp;Oh, that&#39;s wonderful news! Thanks so much for the help!\r\nTiffany:&nbsp;My Pleasure! Is there anything else I can assist you with?\r\nKatherine:&nbsp;Not today. Thank you and have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235813833th', 1611175326, 1611177378, 2, 23, 0, 7, 0, 0, 0, 0, 5996, 0, 0, 0, 0, 'Tanny Davidson', 'tanny@stagenterprise.com', '173.186.110.49', '011f683f75a001b0314723cc4920d04c', 'Name-_-Tanny Davidson-cus-Email-_-Tanny Davidson-cus-Please provide a brief description of how we can help:-_-Tanny Davidson-cus-', 'Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611175403250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175345_co>:&nbsp;</b></span>Good afternoon Tanny!</div><!--end:1611175403250--><><!--begin:1611175421014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175363_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1611175421014--><><!--begin:1611175379641--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175379_cv>:&nbsp;</b></span>Thank you!</div><!--end:1611175379641--><><!--begin:1611175491302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175433_co>:&nbsp;</b></span>Do you happen to have your order number available?</div><!--end:1611175491302--><><!--begin:1611175454567--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175454_cv>:&nbsp;</b></span>One moment, I think so!</div><!--end:1611175454567--><><!--begin:1611175482550--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175482_cv>:&nbsp;</b></span>10864</div><!--end:1611175482550--><><!--begin:1611175630311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175572_co>:&nbsp;</b></span>Can you please try and log in or refresh your page now to see if the course are showing under your account.</div><!--end:1611175630311--><><!--begin:1611175588289--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175587_cv>:&nbsp;</b></span>yes, one moment</div><!--end:1611175588289--><><!--begin:1611175872820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175815_co>:&nbsp;</b></span>Are you able to see the seats and invited participants? </div><!--end:1611175872820--><><!--begin:1611175889288--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175888_cv>:&nbsp;</b></span>I can&#39;t see them</div><!--end:1611175889288--><><!--begin:1611176213617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176156_co>:&nbsp;</b></span>What do you see when you are logged in?  </div><!--end:1611176213617--><><!--begin:1611176310475--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176310_cv>:&nbsp;</b></span>I see five seats with the completed participants</div><!--end:1611176310475--><><!--begin:1611176400261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176342_co>:&nbsp;</b></span>Tanny are you in the Chandler, AZ office or the Ball Ground, GA office</div><!--end:1611176400261--><><!--begin:1611176354667--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176354_cv>:&nbsp;</b></span>Ball Ground</div><!--end:1611176354667--><><!--begin:1611176512022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176454_co>:&nbsp;</b></span>Okay now you should see the Ball Ground, GA registrations please refresh again</div><!--end:1611176512022--><><!--begin:1611176513909--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176513_cv>:&nbsp;</b></span>I see two people, but they have completed the training. I have two seats which should be open for each.</div><!--end:1611176513909--><><!--begin:1611176640568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176583_co>:&nbsp;</b></span>I see the two email addresses that were invited on 01-04-21 for the IATA training are 	<a href=\'mailto:stagreceiving@stagenterprise.com\' target=\'_blank\' rel=\'noopener noreferrer\'>stagreceiving@stagenterprise.com</a> and <a href=\'mailto:stagwarehouse@stagenterprise.com\' target=\'_blank\' rel=\'noopener noreferrer\'>stagwarehouse@stagenterprise.com</a></div><!--end:1611176640568--><><!--begin:1611176612095--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176611_cv>:&nbsp;</b></span>YES! okay, I didn&#39;t see them , where can I get them?</div><!--end:1611176612095--><><!--begin:1611176669580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176612_co>:&nbsp;</b></span>and same two email addresses were invited to do the DOT training on 01-04-21 as well</div><!--end:1611176669580--><><!--begin:1611176619120--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176618_cv>:&nbsp;</b></span>yes!</div><!--end:1611176619120--><><!--begin:1611176668391--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176667_cv>:&nbsp;</b></span>Where can I find it</div><!--end:1611176668391--><><!--begin:1611176801683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176744_co>:&nbsp;</b></span>You should see each different course title listed and then you can select show details under each course.  Then since the students have not accepted the training yet they are listed under the invitations tab once they accept the training they will be under the participants tab</div><!--end:1611176801683--><><!--begin:1611176892817--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176892_cv>:&nbsp;</b></span>Okay, I got it I think! Thank you!</div><!--end:1611176892817--><><!--begin:1611177046552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176989_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1611177046552--><><!--begin:1611177412680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611177355_co>:&nbsp;</b></span>If you need anything else please let us know! Have a wonderful day!</div><!--end:1611177412680--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Tanny!\r\nTiffany:&nbsp;One moment while I look you up\r\nTanny Davidson:&nbsp;Thank you!\r\nTiffany:&nbsp;Do you happen to have your order number available?\r\nTanny Davidson:&nbsp;One moment, I think so!\r\nTanny Davidson:&nbsp;10864\r\nTiffany:&nbsp;Can you please try and log in or refresh your page now to see if the course are showing under your account.\r\nTanny Davidson:&nbsp;yes, one moment\r\nTiffany:&nbsp;Are you able to see the seats and invited participants? \r\nTanny Davidson:&nbsp;I can&#39;t see them\r\nTiffany:&nbsp;What do you see when you are logged in?  \r\nTanny Davidson:&nbsp;I see five seats with the completed participants\r\nTiffany:&nbsp;Tanny are you in the Chandler, AZ office or the Ball Ground, GA office\r\nTanny Davidson:&nbsp;Ball Ground\r\nTiffany:&nbsp;Okay now you should see the Ball Ground, GA registrations please refresh again\r\nTanny Davidson:&nbsp;I see two people, but they have completed the training. I have two seats which should be open for each.\r\nTiffany:&nbsp;I see the two email addresses that were invited on 01-04-21 for the IATA training are 	mailto:stagreceiving@stagenterprise.com and mailto:stagwarehouse@stagenterprise.com\r\nTanny Davidson:&nbsp;YES! okay, I didn&#39;t see them , where can I get them?\r\nTiffany:&nbsp;and same two email addresses were invited to do the DOT training on 01-04-21 as well\r\nTanny Davidson:&nbsp;yes!\r\nTanny Davidson:&nbsp;Where can I find it\r\nTiffany:&nbsp;You should see each different course title listed and then you can select show details under each course.  Then since the students have not accepted the training yet they are listed under the invitations tab once they accept the training they will be under the participants tab\r\nTanny Davidson:&nbsp;Okay, I got it I think! Thank you!\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nTiffany:&nbsp;If you need anything else please let us know! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235817802zp', 1611179314, 1611179555, 2, 23, 0, 10, 0, 0, 0, 0, 1028, 0, 0, 0, 0, 'Brooke Salisbury', 'brooke.salisbury@tceq.texas.gov', '163.234.245.168', '4c00de64f908b7fb9fc4b710f371b29b', 'Name-_-Brooke Salisbury-cus-Email-_-brooke.salisbury@tceq.texas.gov-cus-Please provide a brief description of how we can help:-_-Copy of my completion of hazwopper (online portion)-cus-', 'Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611179435943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611179378_co>:&nbsp;</b></span>Yes.  We can expedite/reissue any certificate at a $10 fee.</div><!--end:1611179435943--><><!--begin:1611179393268--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke Salisbury<timestamp_1611179400_cv>:&nbsp;</b></span>I cant be emailed a copy?</div><!--end:1611179393268--><><!--begin:1611179545231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611179487_co>:&nbsp;</b></span>Yes we can reissue the certificate via PDF in an email. The reissue fee of $10 does apply whether we are emailing or sending the certificate out via US Mail.  </div><!--end:1611179545231--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Yes.  We can expedite/reissue any certificate at a $10 fee.\r\nBrooke Salisbury:&nbsp;I cant be emailed a copy?\r\nTiffany:&nbsp;Yes we can reissue the certificate via PDF in an email. The reissue fee of $10 does apply whether we are emailing or sending the certificate out via US Mail.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235893459q6', 1611254952, 1611255620, 2, 23, 0, 8, 0, 0, 5, 0, 3455, 0, 0, 0, 0, 'Ryan', 'ryan.evans@riotinto.com', '57.76.160.33', '9ac328c7aa55821115482580132f0220', 'Name-_-Evans-cus-Email-_-ryan.evans@riotinto.com-cus-Please provide a brief description of how we can help:-_-Cannot login to my account at csregs.com any longer?-cus-', 'Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611255018688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611254960_co>:&nbsp;</b></span>Good afternoon Ryan</div><!--end:1611255018688--><><!--begin:1611254970567--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611254971_cv>:&nbsp;</b></span>Hello!</div><!--end:1611254970567--><><!--begin:1611255035542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611254977_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1611255035542--><><!--begin:1611255221076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255163_co>:&nbsp;</b></span>I do see your account here.  If you are trying to purchase training you add the desired courses to your cart and at check out you will use your email address as the registrar to buyer to link the courses to your companies account.</div><!--end:1611255221076--><><!--begin:1611255278206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255220_co>:&nbsp;</b></span>If you are are simply trying to log into your training account you log in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> using your email address as your username </div><!--end:1611255278206--><><!--begin:1611255244623--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255245_cv>:&nbsp;</b></span>I&#39;ve taken csregs online courses for years. username: RyanLEvans</div><!--end:1611255244623--><><!--begin:1611255282510--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255283_cv>:&nbsp;</b></span>Is that account no longer in your records for tracking what I&#39;ve taken? Can i simply add an email to that account please?</div><!--end:1611255282510--><><!--begin:1611255428106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255370_co>:&nbsp;</b></span>Yes as of 2019 we did get an updated training system so the previous system is no longer available.  </div><!--end:1611255428106--><><!--begin:1611255471573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255413_co>:&nbsp;</b></span>But I do see your 2019 and 2020 refreshers on your new account </div><!--end:1611255471573--><><!--begin:1611255591205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255533_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611255591205--><><!--begin:1611255545687--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255546_cv>:&nbsp;</b></span>That&#39;ll do, thank you</div><!--end:1611255545687--><><!--begin:1611255658877--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255600_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1611255658877--><><!--begin:1611255612718--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255613_cv>:&nbsp;</b></span>You too - take care</div><!--end:1611255612718--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Ryan\r\nRyan:&nbsp;Hello!\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nTiffany:&nbsp;I do see your account here.  If you are trying to purchase training you add the desired courses to your cart and at check out you will use your email address as the registrar to buyer to link the courses to your companies account.\r\nTiffany:&nbsp;If you are are simply trying to log into your training account you log in at https://csregsonline.com/ using your email address as your username \r\nRyan:&nbsp;I&#39;ve taken csregs online courses for years. username: RyanLEvans\r\nRyan:&nbsp;Is that account no longer in your records for tracking what I&#39;ve taken? Can i simply add an email to that account please?\r\nTiffany:&nbsp;Yes as of 2019 we did get an updated training system so the previous system is no longer available.  \r\nTiffany:&nbsp;But I do see your 2019 and 2020 refreshers on your new account \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nRyan:&nbsp;That&#39;ll do, thank you\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nRyan:&nbsp;You too - take care\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235905447qk', 1611266913, 1611267087, 4, 22, 0, 17, 0, 0, 0, 0, 790, 0, 0, 0, 0, 'Bryan Barrett', 'bryan.barrett2@usda.gov', '170.144.244.53', '03b30fc53040e863c7c8efa34c2dee14', 'Name-_-Bryan Barrett-cus-Email-_-bryan.barrett2@usda.gov-cus-Please provide a brief description of how we can help:-_-COVID Info-cus-', 'Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1611267145414--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1611267087_co>:&nbsp;</b></span>Hello Bryan, I do have something like that and I also have your email. I will send that your way soon.</div><!--end:1611267145414--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Bryan, I do have something like that and I also have your email. I will send that your way soon.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('23597204686', 1611333511, 1611333876, 2, 23, 0, 6, 0, 0, 0, 0, 2673, 0, 0, 0, 0, 'Michael Dookie', 'mdookie@dynacheminc.com', '192.24.91.99', 'ab6777e8eac39a8579dbdd94ffd54346', 'Name-_-Michael Dookie-cus-Email-_-mdookie@dynacheminc.com-cus-Please provide a brief description of how we can help:-_-Michael Dookie-cus-', 'How do I add my other employee?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I add my other employee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611333590522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333532_co>:&nbsp;</b></span>Good morning!</div><!--end:1611333590522--><><!--begin:1611333543059--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333543_cv>:&nbsp;</b></span>same</div><!--end:1611333543059--><><!--begin:1611333565460--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333565_cv>:&nbsp;</b></span>How do I add another employee to this training</div><!--end:1611333565460--><><!--begin:1611333630126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333571_co>:&nbsp;</b></span>Did you already purchase training courses? Or do you need to purchase additional coures to add another employee?</div><!--end:1611333630126--><><!--begin:1611333688766--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333688_cv>:&nbsp;</b></span>yes</div><!--end:1611333688766--><><!--begin:1611333782938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333724_co>:&nbsp;</b></span>Oh I see you did you just purchased two 8-Hour HAZWOPER Refresher Courses.  You will receive a couple emails from the system one will be a confirmation and then next one will have instructions on how to set your account up or log in as a group manager.  After you do that you are able to accept the training as your own and/or invite student(s) to complete the training.  </div><!--end:1611333782938--><><!--begin:1611333746799--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333746_cv>:&nbsp;</b></span>yes</div><!--end:1611333746799--><><!--begin:1611333808159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333749_co>:&nbsp;</b></span>Did you receive that second email and create your online account?</div><!--end:1611333808159--><><!--begin:1611333774033--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333774_cv>:&nbsp;</b></span>let me check</div><!--end:1611333774033--><><!--begin:1611333830520--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333830_cv>:&nbsp;</b></span>I create an account and yes got email. Will follow email. Thanks</div><!--end:1611333830520--><><!--begin:1611333934735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333876_co>:&nbsp;</b></span>Of course! My pleasure!  </div><!--end:1611333934735--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How do I add my other employee?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning!\r\nMichael Dookie:&nbsp;same\r\nMichael Dookie:&nbsp;How do I add another employee to this training\r\nTiffany:&nbsp;Did you already purchase training courses? Or do you need to purchase additional coures to add another employee?\r\nMichael Dookie:&nbsp;yes\r\nTiffany:&nbsp;Oh I see you did you just purchased two 8-Hour HAZWOPER Refresher Courses.  You will receive a couple emails from the system one will be a confirmation and then next one will have instructions on how to set your account up or log in as a group manager.  After you do that you are able to accept the training as your own and/or invite student(s) to complete the training.  \r\nMichael Dookie:&nbsp;yes\r\nTiffany:&nbsp;Did you receive that second email and create your online account?\r\nMichael Dookie:&nbsp;let me check\r\nMichael Dookie:&nbsp;I create an account and yes got email. Will follow email. Thanks\r\nTiffany:&nbsp;Of course! My pleasure!  \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('236313644b7', 1611675119, 1611676194, 2, 23, 0, 5, 0, 0, 0, 0, 3335, 0, 0, 0, 0, 'Visitor', 'null', '107.72.178.132', 'f896e45915f875ba8bf49d52b9154d7a', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611675196273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675136_co>:&nbsp;</b></span>Good morning Visitor</div><!--end:1611675196273--><><!--begin:1611675204656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675144_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611675204656--><><!--begin:1611675149269--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675149_cv>:&nbsp;</b></span>Good morning </div><!--end:1611675149269--><><!--begin:1611675210056--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675210_cv>:&nbsp;</b></span>This is Donald Ali. I got an email that the hazwoper course has 2 weeks remaining for access. I finished the online portion and have my live session scheduled for 2/12. I just wanted to make sure this won’t affect the completion </div><!--end:1611675210056--><><!--begin:1611675356110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675295_co>:&nbsp;</b></span>Please give me one moment while I look you up</div><!--end:1611675356110--><><!--begin:1611675311273--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675311_cv>:&nbsp;</b></span>Ok</div><!--end:1611675311273--><><!--begin:1611675621253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675561_co>:&nbsp;</b></span>Since you have to go back online after the hands-on class to complete the exam this would be an issue.  So, I have given you a courteous 30 day extension to your online training account. Your new expiration date is 03/08/2021 at midnight.  Please be sure to complete the hands-on training and then go back online and complete the exam before this date.   </div><!--end:1611675621253--><><!--begin:1611675584851--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675584_cv>:&nbsp;</b></span>Ok perfect. I’m glad I checked. </div><!--end:1611675584851--><><!--begin:1611675657741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675597_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1611675657741--><><!--begin:1611675625284--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675625_cv>:&nbsp;</b></span>Can you confirm the live class for me. 2/12 in Orlando </div><!--end:1611675625284--><><!--begin:1611675747895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675687_co>:&nbsp;</b></span>That class is scheduled for 02/12 in Orlando, FL that class is still pending confirmation.  The final determination will be made on 02/09/2021. </div><!--end:1611675747895--><><!--begin:1611675699854--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675700_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1611675699854--><><!--begin:1611675784839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675724_co>:&nbsp;</b></span>My pleasure! </div><!--end:1611675784839--><><!--begin:1611675818884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675758_co>:&nbsp;</b></span>I hope you have a wonderful day!</div><!--end:1611675818884--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Visitor\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Good morning \r\nVisitor:&nbsp;This is Donald Ali. I got an email that the hazwoper course has 2 weeks remaining for access. I finished the online portion and have my live session scheduled for 2/12. I just wanted to make sure this won’t affect the completion \r\nTiffany:&nbsp;Please give me one moment while I look you up\r\nVisitor:&nbsp;Ok\r\nTiffany:&nbsp;Since you have to go back online after the hands-on class to complete the exam this would be an issue.  So, I have given you a courteous 30 day extension to your online training account. Your new expiration date is 03/08/2021 at midnight.  Please be sure to complete the hands-on training and then go back online and complete the exam before this date.   \r\nVisitor:&nbsp;Ok perfect. I’m glad I checked. \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nVisitor:&nbsp;Can you confirm the live class for me. 2/12 in Orlando \r\nTiffany:&nbsp;That class is scheduled for 02/12 in Orlando, FL that class is still pending confirmation.  The final determination will be made on 02/09/2021. \r\nVisitor:&nbsp;Ok thank you \r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;I hope you have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('236314546yg', 1611676011, 1611676253, 2, 23, 0, 7, 0, 0, 0, 0, 2813, 0, 0, 0, 0, 'Visitor', 'null', '165.189.255.60', '0d41927115d964ad86bb715c5f47993d', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611676094773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676034_co>:&nbsp;</b></span>Good morning Visitor</div><!--end:1611676094773--><><!--begin:1611676101876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676041_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611676101876--><><!--begin:1611676065721--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676065_cv>:&nbsp;</b></span>Hi, I am wondering about an extension for a class I am registered for.</div><!--end:1611676065721--><><!--begin:1611676074387--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676074_cv>:&nbsp;</b></span>I received this email: Melanie,<br>You have only two more weeks of access to the following course:<br>8 Hour HAZWOPER (available until January 28, 2021)<br></div><!--end:1611676074387--><><!--begin:1611676090953--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676090_cv>:&nbsp;</b></span>I was having access issues and other technical issues.</div><!--end:1611676090953--><><!--begin:1611676155107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676094_co>:&nbsp;</b></span>Can I please get your first and last name so I can look you up</div><!--end:1611676155107--><><!--begin:1611676099448--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676099_cv>:&nbsp;</b></span>So I need another week, if that&#39;s okay.</div><!--end:1611676099448--><><!--begin:1611676107560--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676107_cv>:&nbsp;</b></span>Melanie Burns</div><!--end:1611676107560--><><!--begin:1611676185141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676124_co>:&nbsp;</b></span>One moment please</div><!--end:1611676185141--><><!--begin:1611676249439--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676189_co>:&nbsp;</b></span>I have given you a courteous 30 day extension to your online training account. Your new expiration date is 02/27/2021 at midnight. </div><!--end:1611676249439--><><!--begin:1611676224411--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676224_cv>:&nbsp;</b></span>Great- thank you!</div><!--end:1611676224411--><><!--begin:1611676304193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676244_co>:&nbsp;</b></span>My pleasure! </div><!--end:1611676304193--><><!--begin:1611676313959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676253_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1611676313959--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Visitor\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Hi, I am wondering about an extension for a class I am registered for.\r\nVisitor:&nbsp;I received this email: Melanie,You have only two more weeks of access to the following course:8 Hour HAZWOPER (available until January 28, 2021)\r\nVisitor:&nbsp;I was having access issues and other technical issues.\r\nTiffany:&nbsp;Can I please get your first and last name so I can look you up\r\nVisitor:&nbsp;So I need another week, if that&#39;s okay.\r\nVisitor:&nbsp;Melanie Burns\r\nTiffany:&nbsp;One moment please\r\nTiffany:&nbsp;I have given you a courteous 30 day extension to your online training account. Your new expiration date is 02/27/2021 at midnight. \r\nVisitor:&nbsp;Great- thank you!\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('236330390yb', 1611691880, 1611693829, 2, 23, 0, 5, 0, 0, 0, 0, 6711, 0, 0, 0, 0, 'Visitor', 'null', '4.15.82.6', '422a71eb7604294f3db27281a160c5f5', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611691949117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691888_co>:&nbsp;</b></span>Good afternoon!</div><!--end:1611691949117--><><!--begin:1611691957255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691897_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611691957255--><><!--begin:1611691902457--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691902_cv>:&nbsp;</b></span>Hello.</div><!--end:1611691902457--><><!--begin:1611691917535--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691917_cv>:&nbsp;</b></span>I&#39;m trying to locate a student&#39;s training certificate.</div><!--end:1611691917535--><><!--begin:1611691924564--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691924_cv>:&nbsp;</b></span>I didn&#39;t receive it over email.</div><!--end:1611691924564--><><!--begin:1611692010340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691950_co>:&nbsp;</b></span>We normally send all certificate via US Mail once a students complete the online training courses.  </div><!--end:1611692010340--><><!--begin:1611692021646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691961_co>:&nbsp;</b></span>May I have the students name to look him or her up please?</div><!--end:1611692021646--><><!--begin:1611691986863--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691986_cv>:&nbsp;</b></span>OK, my registration said it would be electronic.  </div><!--end:1611691986863--><><!--begin:1611691995049--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691994_cv>:&nbsp;</b></span>His name is Ahmad Philips</div><!--end:1611691995049--><><!--begin:1611692025086--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692024_cv>:&nbsp;</b></span>He completed a 40 Hour HAZWOPER.  I believe the confirmation number is 9497</div><!--end:1611692025086--><><!--begin:1611692168254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692108_co>:&nbsp;</b></span>We did send his certificate out via US Mail on 12/16/2020 to the company information as follows: US Ecology 17440 College Parkway Ste 300 Livonia MI 48152 Attention Ginger	Eichler</div><!--end:1611692168254--><><!--begin:1611692232565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692172_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611692232565--><><!--begin:1611692238507--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692238_cv>:&nbsp;</b></span>Is it possible to get an electronic copy?  Our office is closed due to the pandemic.</div><!--end:1611692238507--><><!--begin:1611692371977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692311_co>:&nbsp;</b></span>To reissue a copy of a certificate whether via PDF or US Mail there is a $10 fee.  </div><!--end:1611692371977--><><!--begin:1611692330200--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692330_cv>:&nbsp;</b></span>That is ridiculous</div><!--end:1611692330200--><><!--begin:1611692460913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692400_co>:&nbsp;</b></span>I can speak with management and see if we can waive the fee for me to PDF you a copy of the certificate.  Can I please have your name and email address?</div><!--end:1611692460913--><><!--begin:1611692422792--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692422_cv>:&nbsp;</b></span>Thanks, I appreciate that.  Kelly McInnis, <a href=\'mailto:Kelly.mcinnis@usecology.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Kelly.mcinnis@usecology.com</a></div><!--end:1611692422792--><><!--begin:1611692567941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692507_co>:&nbsp;</b></span>Kelly is Ginger Eichler still with US Ecology I see you both have the same title in our system.  I have her as the main point of contact and you as an alternate.  Just want to confirm our records are correct.</div><!--end:1611692567941--><><!--begin:1611692550990--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692550_cv>:&nbsp;</b></span>She is with US Ecology but we are with different divisions of the company.  She&#39;s not a contact for my accounts.</div><!--end:1611692550990--><><!--begin:1611692577227--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692577_cv>:&nbsp;</b></span>Also, we have different titles.</div><!--end:1611692577227--><><!--begin:1611692654830--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692654_cv>:&nbsp;</b></span>Is there a way to set the online courses for electronic certificates?  In addition to office closures, my folks are in the field across the US.  </div><!--end:1611692654830--><><!--begin:1611692715749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692655_co>:&nbsp;</b></span>I understand.  I can update the titles in our system if you would like I have you both listed as EHS Managers</div><!--end:1611692715749--><><!--begin:1611692703231--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692703_cv>:&nbsp;</b></span>Don&#39;t worry about the titles, it&#39;s not a big deal. </div><!--end:1611692703231--><><!--begin:1611692812225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692751_co>:&nbsp;</b></span>I was able to get the $10 reissue fee waived for Ahmad&#39;s certificate. I will email you an PDF Copy shortly.  </div><!--end:1611692812225--><><!--begin:1611693262076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693201_co>:&nbsp;</b></span>We send all certificates out via US Mail at this time.  Sometimes with companies that purchase multiple courses (at one time) or sign a training agreement with Compliance Solutions, management works with clients to accommodate their training needs.  I could have my Sales Manager reach out to you and see if there is anything we can do for you.  </div><!--end:1611693262076--><><!--begin:1611693759570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693699_co>:&nbsp;</b></span>Are you still there?</div><!--end:1611693759570--><><!--begin:1611693880695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693820_co>:&nbsp;</b></span>Have a wonderful rest of your day and let us know if we can assist you with anything else. Good bye.</div><!--end:1611693880695--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon!\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Hello.\r\nVisitor:&nbsp;I&#39;m trying to locate a student&#39;s training certificate.\r\nVisitor:&nbsp;I didn&#39;t receive it over email.\r\nTiffany:&nbsp;We normally send all certificate via US Mail once a students complete the online training courses.  \r\nTiffany:&nbsp;May I have the students name to look him or her up please?\r\nVisitor:&nbsp;OK, my registration said it would be electronic.  \r\nVisitor:&nbsp;His name is Ahmad Philips\r\nVisitor:&nbsp;He completed a 40 Hour HAZWOPER.  I believe the confirmation number is 9497\r\nTiffany:&nbsp;We did send his certificate out via US Mail on 12/16/2020 to the company information as follows: US Ecology 17440 College Parkway Ste 300 Livonia MI 48152 Attention Ginger	Eichler\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nVisitor:&nbsp;Is it possible to get an electronic copy?  Our office is closed due to the pandemic.\r\nTiffany:&nbsp;To reissue a copy of a certificate whether via PDF or US Mail there is a $10 fee.  \r\nVisitor:&nbsp;That is ridiculous\r\nTiffany:&nbsp;I can speak with management and see if we can waive the fee for me to PDF you a copy of the certificate.  Can I please have your name and email address?\r\nVisitor:&nbsp;Thanks, I appreciate that.  Kelly McInnis, mailto:Kelly.mcinnis@usecology.com\r\nTiffany:&nbsp;Kelly is Ginger Eichler still with US Ecology I see you both have the same title in our system.  I have her as the main point of contact and you as an alternate.  Just want to confirm our records are correct.\r\nVisitor:&nbsp;She is with US Ecology but we are with different divisions of the company.  She&#39;s not a contact for my accounts.\r\nVisitor:&nbsp;Also, we have different titles.\r\nVisitor:&nbsp;Is there a way to set the online courses for electronic certificates?  In addition to office closures, my folks are in the field across the US.  \r\nTiffany:&nbsp;I understand.  I can update the titles in our system if you would like I have you both listed as EHS Managers\r\nVisitor:&nbsp;Don&#39;t worry about the titles, it&#39;s not a big deal. \r\nTiffany:&nbsp;I was able to get the $10 reissue fee waived for Ahmad&#39;s certificate. I will email you an PDF Copy shortly.  \r\nTiffany:&nbsp;We send all certificates out via US Mail at this time.  Sometimes with companies that purchase multiple courses (at one time) or sign a training agreement with Compliance Solutions, management works with clients to accommodate their training needs.  I could have my Sales Manager reach out to you and see if there is anything we can do for you.  \r\nTiffany:&nbsp;Are you still there?\r\nTiffany:&nbsp;Have a wonderful rest of your day and let us know if we can assist you with anything else. Good bye.\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('236401213z7', 1611762687, 1611763262, 2, 23, 0, 6, 0, 0, 0, 0, 5268, 0, 0, 0, 0, 'Visitor', 'null', '72.21.196.65', 'b03dd4a6e7fb0e8c08b0e7912b5c9c41', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611762763270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762702_co>:&nbsp;</b></span>Good morning! My name is Tiffany how may I help you today?</div><!--end:1611762763270--><><!--begin:1611762703418--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762703_cv>:&nbsp;</b></span>Good morning Tiffany.</div><!--end:1611762703418--><><!--begin:1611762744068--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762744_cv>:&nbsp;</b></span>My name is Dean Brown and I work in the environmental Safety department at an Amazon facility.</div><!--end:1611762744068--><><!--begin:1611762785682--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762785_cv>:&nbsp;</b></span>I had been in contact with one of your employees trying to set up a 24 hour hazwoper class for ten asociates.</div><!--end:1611762785682--><><!--begin:1611762825286--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762825_cv>:&nbsp;</b></span>We were discussing this just prior to our holiday rush, and it was decided we table the training until the new year.</div><!--end:1611762825286--><><!--begin:1611762860245--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762860_cv>:&nbsp;</b></span>At any rate, as you would guess whenever we order anything be it goods or trainings we have to run it through finance and get approval.</div><!--end:1611762860245--><><!--begin:1611762944809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762884_co>:&nbsp;</b></span>Yes I understand.</div><!--end:1611762944809--><><!--begin:1611762961104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762900_co>:&nbsp;</b></span>Are these online classes you are interested in?</div><!--end:1611762961104--><><!--begin:1611762908328--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762908_cv>:&nbsp;</b></span>I am to the point of scheduling these classes, but I hit a roadblock I hope you can help me with.</div><!--end:1611762908328--><><!--begin:1611762914936--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762914_cv>:&nbsp;</b></span>Yes online!</div><!--end:1611762914936--><><!--begin:1611762946777--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762946_cv>:&nbsp;</b></span>So we used a credit card but it is attached to a PO.</div><!--end:1611762946777--><><!--begin:1611762976962--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762977_cv>:&nbsp;</b></span>Obviously we used the card to take advantage of the discount.</div><!--end:1611762976962--><><!--begin:1611762997890--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762997_cv>:&nbsp;</b></span>Can you tell me how we&#39;d enter that, so you get paid but we still get the discount.</div><!--end:1611762997890--><><!--begin:1611763015826--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763015_cv>:&nbsp;</b></span>Would I need to contact the person with the card and enter it that way?</div><!--end:1611763015826--><><!--begin:1611763049610--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763049_cv>:&nbsp;</b></span>Are you following me thus far?</div><!--end:1611763049610--><><!--begin:1611763129802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763069_co>:&nbsp;</b></span>Yes we would need you to pay with the credit card at the same time as registering so you would select the pay now with credit card option.  </div><!--end:1611763129802--><><!--begin:1611763137145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763076_co>:&nbsp;</b></span>Yes I understand.  </div><!--end:1611763137145--><><!--begin:1611763146442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763085_co>:&nbsp;</b></span>If you pre-pay at this time of registration and purchase all 10 courses in the same cart you will receive a 10% discount so each course will cost $418.50 totaling $4,18.50. </div><!--end:1611763146442--><><!--begin:1611763106802--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763106_cv>:&nbsp;</b></span>OK, that&#39;s what I thought. I had some confusion in the office, but now I understand totally.</div><!--end:1611763106802--><><!--begin:1611763155346--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763155_cv>:&nbsp;</b></span>Sounds good. I&#39;ll get with the card holder and we&#39;ll go from there!</div><!--end:1611763155346--><><!--begin:1611763224819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763164_co>:&nbsp;</b></span>Sounds Good!</div><!--end:1611763224819--><><!--begin:1611763188770--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763188_cv>:&nbsp;</b></span>Awesome, thanks very much Tiffany. You have a great day!</div><!--end:1611763188770--><><!--begin:1611763317688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763257_co>:&nbsp;</b></span>You as well!!</div><!--end:1611763317688--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning! My name is Tiffany how may I help you today?\r\nVisitor:&nbsp;Good morning Tiffany.\r\nVisitor:&nbsp;My name is Dean Brown and I work in the environmental Safety department at an Amazon facility.\r\nVisitor:&nbsp;I had been in contact with one of your employees trying to set up a 24 hour hazwoper class for ten asociates.\r\nVisitor:&nbsp;We were discussing this just prior to our holiday rush, and it was decided we table the training until the new year.\r\nVisitor:&nbsp;At any rate, as you would guess whenever we order anything be it goods or trainings we have to run it through finance and get approval.\r\nTiffany:&nbsp;Yes I understand.\r\nTiffany:&nbsp;Are these online classes you are interested in?\r\nVisitor:&nbsp;I am to the point of scheduling these classes, but I hit a roadblock I hope you can help me with.\r\nVisitor:&nbsp;Yes online!\r\nVisitor:&nbsp;So we used a credit card but it is attached to a PO.\r\nVisitor:&nbsp;Obviously we used the card to take advantage of the discount.\r\nVisitor:&nbsp;Can you tell me how we&#39;d enter that, so you get paid but we still get the discount.\r\nVisitor:&nbsp;Would I need to contact the person with the card and enter it that way?\r\nVisitor:&nbsp;Are you following me thus far?\r\nTiffany:&nbsp;Yes we would need you to pay with the credit card at the same time as registering so you would select the pay now with credit card option.  \r\nTiffany:&nbsp;Yes I understand.  \r\nTiffany:&nbsp;If you pre-pay at this time of registration and purchase all 10 courses in the same cart you will receive a 10% discount so each course will cost $418.50 totaling $4,18.50. \r\nVisitor:&nbsp;OK, that&#39;s what I thought. I had some confusion in the office, but now I understand totally.\r\nVisitor:&nbsp;Sounds good. I&#39;ll get with the card holder and we&#39;ll go from there!\r\nTiffany:&nbsp;Sounds Good!\r\nVisitor:&nbsp;Awesome, thanks very much Tiffany. You have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('23657716567', 1611938642, 1611938741, 2, 23, 0, 8, 0, 0, 0, 0, 1906, 0, 0, 0, 0, 'Anastasia Nikolopoulou', 'anikolop@its.jnj.com', '108.2.127.95', '13697cacceb12200522977aee93fc984', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Janssen R&D-cus-', 'the 1-2 seats price of $295, is it per person or for a total of max 2?', '<div class=\'ca\'><div class=\'info_box\'><i>the 1-2 seats price of $295, is it per person or for a total of max 2?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611938720139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938658_co>:&nbsp;</b></span>Good morning Anastasia</div><!--end:1611938720139--><><!--begin:1611938739492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938677_co>:&nbsp;</b></span>The DOT HAZMAT class is $295 pre-paid per seat</div><!--end:1611938739492--><><!--begin:1611938691315--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938691_cv>:&nbsp;</b></span>Good morning</div><!--end:1611938691315--><><!--begin:1611938694801--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938694_cv>:&nbsp;</b></span>ok</div><!--end:1611938694801--><><!--begin:1611938766230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938704_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611938766230--><><!--begin:1611938718265--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938718_cv>:&nbsp;</b></span>no, that was all</div><!--end:1611938718265--><><!--begin:1611938790350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938728_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1611938790350--><><!--begin:1611938735781--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938735_cv>:&nbsp;</b></span>thanks!</div><!--end:1611938735781--><><!--begin:1611938738404--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938738_cv>:&nbsp;</b></span>you too!</div><!--end:1611938738404--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'the 1-2 seats price of $295, is it per person or for a total of max 2?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Anastasia\r\nTiffany:&nbsp;The DOT HAZMAT class is $295 pre-paid per seat\r\nAnastasia Nikolopoulou:&nbsp;Good morning\r\nAnastasia Nikolopoulou:&nbsp;ok\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nAnastasia Nikolopoulou:&nbsp;no, that was all\r\nTiffany:&nbsp;Have a wonderful day!\r\nAnastasia Nikolopoulou:&nbsp;thanks!\r\nAnastasia Nikolopoulou:&nbsp;you too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236835090ep', 1612196565, 1612197212, 2, 23, 0, 7, 0, 0, 0, 0, 1922, 0, 0, 0, 0, 'Christopher Day', 'day973@yahoo.com', '98.192.16.139', '6538f8474c9e41226440a4f716d93267', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Georgia Boat Safety and Training-cus-', 'I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612196636382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196573_co>:&nbsp;</b></span>Good morning Christopher</div><!--end:1612196636382--><><!--begin:1612196583165--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196583_cv>:&nbsp;</b></span>Good morning</div><!--end:1612196583165--><><!--begin:1612196663561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196600_co>:&nbsp;</b></span>One moment while  I look you up</div><!--end:1612196663561--><><!--begin:1612196884112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196821_co>:&nbsp;</b></span>I see you have the required time and only have the last couple modules to complete.  I will  keep an eye on your training throughout the day and as you complete the course I will get you registered for the Atlanta, GA class scheduled for this Friday 02/05/2021 which is confirmed.  We will send you the information tomorrow for the class.  </div><!--end:1612196884112--><><!--begin:1612196855938--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196856_cv>:&nbsp;</b></span>Awesome thank you for your help.</div><!--end:1612196855938--><><!--begin:1612196935118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196872_co>:&nbsp;</b></span>My Pleasure! Have a wonderful day!</div><!--end:1612196935118--><><!--begin:1612196884839--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196885_cv>:&nbsp;</b></span>You as well</div><!--end:1612196884839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Christopher\r\nChristopher Day:&nbsp;Good morning\r\nTiffany:&nbsp;One moment while  I look you up\r\nTiffany:&nbsp;I see you have the required time and only have the last couple modules to complete.  I will  keep an eye on your training throughout the day and as you complete the course I will get you registered for the Atlanta, GA class scheduled for this Friday 02/05/2021 which is confirmed.  We will send you the information tomorrow for the class.  \r\nChristopher Day:&nbsp;Awesome thank you for your help.\r\nTiffany:&nbsp;My Pleasure! Have a wonderful day!\r\nChristopher Day:&nbsp;You as well\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('236835346cn', 1612196811, 1612196893, 2, 23, 0, 8, 0, 0, 0, 0, 1056, 0, 0, 0, 0, 'Danyelle', 'danyellemroberts@gmail.com', '67.163.159.202', '1f3bc34c230fd950b4cbce0499c0051d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-PM Supply-cus-', 'Hi, can the online courses be done on a tablet? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, can the online courses be done on a tablet? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612196893183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196830_co>:&nbsp;</b></span>Good morning Danyelle</div><!--end:1612196893183--><><!--begin:1612196921861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196858_co>:&nbsp;</b></span>Yes the courses should be able to be done on a tablet as long as you are using an approved browser.  </div><!--end:1612196921861--><><!--begin:1612196868250--><div class=\'cv\'><span class=\'notranslate\'><b>Danyelle<timestamp_1612196868_cv>:&nbsp;</b></span>Great thank you! </div><!--end:1612196868250--><><!--begin:1612196956015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196893_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612196956015--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, can the online courses be done on a tablet? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Danyelle\r\nTiffany:&nbsp;Yes the courses should be able to be done on a tablet as long as you are using an approved browser.  \r\nDanyelle:&nbsp;Great thank you! \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('23684087767', 1612202351, 1612202881, 2, 23, 0, 5, 0, 0, 0, 0, 3000, 0, 0, 0, 0, 'Adrian Escobar', 'escobar@geoconinc.com', '172.115.174.39', '52d0f97e36388193fe27f6c313b71b05', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Geocon Inc-cus-', 'I would like to figure out the location of my certificate. I have yet to receive one.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to figure out the location of my certificate. I have yet to receive one.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612202431031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202368_co>:&nbsp;</b></span>Hello Adrian.  I am happy to help.</div><!--end:1612202431031--><><!--begin:1612202374109--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202374_cv>:&nbsp;</b></span>Thank you</div><!--end:1612202374109--><><!--begin:1612202438793--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202375_co>:&nbsp;</b></span>Please give me one moment to look you up.</div><!--end:1612202438793--><><!--begin:1612202525022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202462_co>:&nbsp;</b></span>To confirm you are looking for your 06/2020 8 Hour HAZWOPER Certificate.  </div><!--end:1612202525022--><><!--begin:1612202485294--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202485_cv>:&nbsp;</b></span>Yes</div><!--end:1612202485294--><><!--begin:1612202711376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202648_co>:&nbsp;</b></span>I see there was an error with certificate being sent out via US Mail.  I have set the certificate to be mailed out on Tuesday.  I will also send over a PDF copy at no fee since the original certificate was never sent out after completion of the training.  </div><!--end:1612202711376--><><!--begin:1612202685302--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202685_cv>:&nbsp;</b></span>Thank you very much, it is greatly appreciated.</div><!--end:1612202685302--><><!--begin:1612202783327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202720_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1612202783327--><><!--begin:1612202768720--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202768_cv>:&nbsp;</b></span>No that was it. Was curious where the document went. Thank you.</div><!--end:1612202768720--><><!--begin:1612202799951--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202800_cv>:&nbsp;</b></span>And the email has just come through.</div><!--end:1612202799951--><><!--begin:1612202873519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202810_co>:&nbsp;</b></span>Wonderful!</div><!--end:1612202873519--><><!--begin:1612202863711--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202863_cv>:&nbsp;</b></span>Have a good rest of your day.</div><!--end:1612202863711--><><!--begin:1612202937469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202874_co>:&nbsp;</b></span>You as well!!</div><!--end:1612202937469--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like to figure out the location of my certificate. I have yet to receive one.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hello Adrian.  I am happy to help.\r\nAdrian Escobar:&nbsp;Thank you\r\nTiffany:&nbsp;Please give me one moment to look you up.\r\nTiffany:&nbsp;To confirm you are looking for your 06/2020 8 Hour HAZWOPER Certificate.  \r\nAdrian Escobar:&nbsp;Yes\r\nTiffany:&nbsp;I see there was an error with certificate being sent out via US Mail.  I have set the certificate to be mailed out on Tuesday.  I will also send over a PDF copy at no fee since the original certificate was never sent out after completion of the training.  \r\nAdrian Escobar:&nbsp;Thank you very much, it is greatly appreciated.\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with today?\r\nAdrian Escobar:&nbsp;No that was it. Was curious where the document went. Thank you.\r\nAdrian Escobar:&nbsp;And the email has just come through.\r\nTiffany:&nbsp;Wonderful!\r\nAdrian Escobar:&nbsp;Have a good rest of your day.\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236923149as', 1612284641, 1612285096, 2, 23, 0, 5, 0, 0, 0, 0, 2805, 0, 0, 0, 0, 'Teresa Timmons', 'teresa.timmons@aecom.com', '65.240.194.232', '3cedec2bacb7c989003cc64e62260701', 'Select Area of Inquiry:-_-Other-cus-Company-_-AECOM-cus-', 'quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?', '<div class=\'ca\'><div class=\'info_box\'><i>quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612284719464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284656_co>:&nbsp;</b></span>Good day Teresa!</div><!--end:1612284719464--><><!--begin:1612284666078--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612284666_cv>:&nbsp;</b></span>Good Day!</div><!--end:1612284666078--><><!--begin:1612284738394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284674_co>:&nbsp;</b></span>I am happy to answer your question.  </div><!--end:1612284738394--><><!--begin:1612284757425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284694_co>:&nbsp;</b></span>First you receive the same overall certification.</div><!--end:1612284757425--><><!--begin:1612284870737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284807_co>:&nbsp;</b></span>Once registered students have 100 days to complete the online training before the course expires.  With the standard version students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam within that 100 days.  Once competed with all that their certificate is issued as long as the training has been paid for.    </div><!--end:1612284870737--><><!--begin:1612285030346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284966_co>:&nbsp;</b></span>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 100 days.  They will then receive their certificate of completion and a voucher stating they have 6 months to complete their hands-on training to be fully certified.  </div><!--end:1612285030346--><><!--begin:1612285013652--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612285013_cv>:&nbsp;</b></span>Ok, got it.   </div><!--end:1612285013652--><><!--begin:1612285096496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612285033_co>:&nbsp;</b></span>Is there any other questions I can assist you with?</div><!--end:1612285096496--><><!--begin:1612285069264--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612285069_cv>:&nbsp;</b></span>that&#39;ll be all for today, thank you so much</div><!--end:1612285069264--><><!--begin:1612285150840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612285087_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1612285150840--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good day Teresa!\r\nTeresa Timmons:&nbsp;Good Day!\r\nTiffany:&nbsp;I am happy to answer your question.  \r\nTiffany:&nbsp;First you receive the same overall certification.\r\nTiffany:&nbsp;Once registered students have 100 days to complete the online training before the course expires.  With the standard version students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam within that 100 days.  Once competed with all that their certificate is issued as long as the training has been paid for.    \r\nTiffany:&nbsp;With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 100 days.  They will then receive their certificate of completion and a voucher stating they have 6 months to complete their hands-on training to be fully certified.  \r\nTeresa Timmons:&nbsp;Ok, got it.   \r\nTiffany:&nbsp;Is there any other questions I can assist you with?\r\nTeresa Timmons:&nbsp;that&#39;ll be all for today, thank you so much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236928994gw', 1612290472, 1612290714, 1, 23, 0, 7, 0, 0, 0, 0, 2590, 0, 0, 0, 0, 'Tamie Phelps', 'tamie.phelps@erm.com', '73.83.233.175', '05f179fd5c448fe69efc80a4e52010c0', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Evironmental Resource Managemnt-cus-Online Course-_-HAZWOPER-cus-', 'I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.', '<div class=\'ca\'><div class=\'info_box\'><i>I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612290616010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290552_co>:&nbsp;</b></span>Thank you Tamie for this information I will pass it along to the right person to have the course looked over.</div><!--end:1612290616010--><><!--begin:1612290570478--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290577_cv>:&nbsp;</b></span>Thanks so much!</div><!--end:1612290570478--><><!--begin:1612290692711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290629_co>:&nbsp;</b></span>Is there a good number to reach you at if my development department has further questions?</div><!--end:1612290692711--><><!--begin:1612290646310--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290646_cv>:&nbsp;</b></span><a href=\'tel:2064378928\' target=\'_blank\' rel=\'noopener noreferrer\'>206-437-8928</a></div><!--end:1612290646310--><><!--begin:1612290718796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290655_co>:&nbsp;</b></span>Thank you so much</div><!--end:1612290718796--><><!--begin:1612290723847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290660_co>:&nbsp;</b></span> Is anything else I can assist you with?</div><!--end:1612290723847--><><!--begin:1612290679509--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290680_cv>:&nbsp;</b></span>:)No. Thanks for your help!</div><!--end:1612290679509--><><!--begin:1612290758048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290694_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612290758048--><><!--begin:1612290702681--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290703_cv>:&nbsp;</b></span>You too!</div><!--end:1612290702681--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Thank you Tamie for this information I will pass it along to the right person to have the course looked over.\r\nTamie Phelps:&nbsp;Thanks so much!\r\nTiffany:&nbsp;Is there a good number to reach you at if my development department has further questions?\r\nTamie Phelps:&nbsp;tel:2064378928\r\nTiffany:&nbsp;Thank you so much\r\nTiffany:&nbsp; Is anything else I can assist you with?\r\nTamie Phelps:&nbsp;:)No. Thanks for your help!\r\nTiffany:&nbsp;Have a wonderful day!\r\nTamie Phelps:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237018886v9', 1612380360, 1612381723, 2, 23, 0, 5, 0, 0, 0, 0, 3549, 0, 0, 0, 0, 'Lane Whitesell', 'Lwhitesell@walkdie.com', '12.23.242.130', '42347d1f97079eb155ec03c9facdd050', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Walker Die Casting-cus-', 'I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.', '<div class=\'ca\'><div class=\'info_box\'><i>I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612380440141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380376_co>:&nbsp;</b></span>Good afternoon Lane.</div><!--end:1612380440141--><><!--begin:1612380448046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380384_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612380448046--><><!--begin:1612380649716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380585_co>:&nbsp;</b></span>Lane I show you moved from the seminar 40 HAZ class into the online training last year.  I see you completed the online portion on 06/28/2020 but do not show you as completing the hands-on training requirement that you must attend to be fully certified.  </div><!--end:1612380649716--><><!--begin:1612380669702--><div class=\'cv\'><span class=\'notranslate\'><b>Lane Whitesell<timestamp_1612380669_cv>:&nbsp;</b></span>I was told that due to covid i would be unable to complete that part of the training and was never told when I needed to finish that portion.</div><!--end:1612380669702--><><!--begin:1612380963159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380899_co>:&nbsp;</b></span>Due to COVID we did have to reduce the classroom training we were holding at that time.  But we have scheduled seminar classes throughout the past year.  Of course only confirming the classes based of following COVID regulations and having enough enrollment.    </div><!--end:1612380963159--><><!--begin:1612381125453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381061_co>:&nbsp;</b></span>I do show we had to cancel all the Nashville, TN classes that we did have on the schedule</div><!--end:1612381125453--><><!--begin:1612381258246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381194_co>:&nbsp;</b></span>I am not sure if you can travel but the closest location to complete your hands-on training is in our Atlanta, GA location and we have a confirmed class scheduled for this Friday on 02/05/2021.</div><!--end:1612381258246--><><!--begin:1612381471237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381407_co>:&nbsp;</b></span>Another option would be if your company (Walker Die Casting Inc) chooses to take responsibility of completing the hands-on training requirement during this time of COVID and keeping records of the training.   </div><!--end:1612381471237--><><!--begin:1612381527036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381463_co>:&nbsp;</b></span>Lane are you still there?</div><!--end:1612381527036--><><!--begin:1612381780135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381716_co>:&nbsp;</b></span>Please let us know if you have any additional questions or concerns.  You can give us a call at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 or email us at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1612381780135--><><!--begin:1612381786015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381722_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612381786015--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Lane.\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Lane I show you moved from the seminar 40 HAZ class into the online training last year.  I see you completed the online portion on 06/28/2020 but do not show you as completing the hands-on training requirement that you must attend to be fully certified.  \r\nLane Whitesell:&nbsp;I was told that due to covid i would be unable to complete that part of the training and was never told when I needed to finish that portion.\r\nTiffany:&nbsp;Due to COVID we did have to reduce the classroom training we were holding at that time.  But we have scheduled seminar classes throughout the past year.  Of course only confirming the classes based of following COVID regulations and having enough enrollment.    \r\nTiffany:&nbsp;I do show we had to cancel all the Nashville, TN classes that we did have on the schedule\r\nTiffany:&nbsp;I am not sure if you can travel but the closest location to complete your hands-on training is in our Atlanta, GA location and we have a confirmed class scheduled for this Friday on 02/05/2021.\r\nTiffany:&nbsp;Another option would be if your company (Walker Die Casting Inc) chooses to take responsibility of completing the hands-on training requirement during this time of COVID and keeping records of the training.   \r\nTiffany:&nbsp;Lane are you still there?\r\nTiffany:&nbsp;Please let us know if you have any additional questions or concerns.  You can give us a call at tel:8007112706 ext 1 or email us at mailto:customerservice@csregs.com\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237090043eb', 1612451524, 1612452269, 2, 23, 0, 13, 0, 0, 0, 0, 2951, 0, 0, 0, 0, 'Lisa Holum', 'l.holum4@gmail.com', '104.129.198.66', '549eddf5c653b041fa30553d1821d6c9', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FACS-cus-', 'I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.', '<div class=\'ca\'><div class=\'info_box\'><i>I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612451615241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451550_co>:&nbsp;</b></span>Good morning Lisa</div><!--end:1612451615241--><><!--begin:1612451621745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451557_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612451621745--><><!--begin:1612451930494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451866_co>:&nbsp;</b></span>I do see you signed up and I apologize you did not get any email with the class information.  I wil get that information sent to you right now.</div><!--end:1612451930494--><><!--begin:1612451903874--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612451882_cv>:&nbsp;</b></span>Thank you</div><!--end:1612451903874--><><!--begin:1612452023383--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452002_cv>:&nbsp;</b></span>Let me know when it is sent so I can make sure I received it.  Thanks</div><!--end:1612452023383--><><!--begin:1612452097926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452033_co>:&nbsp;</b></span>I just sent it</div><!--end:1612452097926--><><!--begin:1612452126396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452062_co>:&nbsp;</b></span>I sent it to the email address we have on file which is </div><!--end:1612452126396--><><!--begin:1612452132254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452067_co>:&nbsp;</b></span><a href=\'mailto:lisa.holum@forensicanalytical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lisa.holum@forensicanalytical.com</a></div><!--end:1612452132254--><><!--begin:1612452238720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452174_co>:&nbsp;</b></span>Did you receive the email yet?</div><!--end:1612452238720--><><!--begin:1612452251810--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452230_cv>:&nbsp;</b></span>Yes thank you!</div><!--end:1612452251810--><><!--begin:1612452317093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452252_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with?</div><!--end:1612452317093--><><!--begin:1612452288380--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452267_cv>:&nbsp;</b></span>No thank you</div><!--end:1612452288380--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Lisa\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;I do see you signed up and I apologize you did not get any email with the class information.  I wil get that information sent to you right now.\r\nLisa Holum:&nbsp;Thank you\r\nLisa Holum:&nbsp;Let me know when it is sent so I can make sure I received it.  Thanks\r\nTiffany:&nbsp;I just sent it\r\nTiffany:&nbsp;I sent it to the email address we have on file which is \r\nTiffany:&nbsp;mailto:lisa.holum@forensicanalytical.com\r\nTiffany:&nbsp;Did you receive the email yet?\r\nLisa Holum:&nbsp;Yes thank you!\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with?\r\nLisa Holum:&nbsp;No thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237090395k2', 1612451868, 1612452120, 2, 23, 0, 5, 0, 0, 0, 0, 2538, 0, 0, 0, 0, 'Simone Mitchell', 'simone.mitchell.contractor@usap.gov', '157.132.194.146', '18f800d2ca433c0956487574b85e3636', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Leidos/ Antarctica Support Contract-cus-', 'registration questions', '<div class=\'ca\'><div class=\'info_box\'><i>registration questions</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612451873411--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451873_cv>:&nbsp;</b></span>Hello! </div><!--end:1612451873411--><><!--begin:1612451940173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451875_co>:&nbsp;</b></span>Good morning Mitchell</div><!--end:1612451940173--><><!--begin:1612451946780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451882_co>:&nbsp;</b></span>How can I assist you?</div><!--end:1612451946780--><><!--begin:1612451893302--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451893_cv>:&nbsp;</b></span>I have to do a registration for 02 students</div><!--end:1612451893302--><><!--begin:1612451921449--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451921_cv>:&nbsp;</b></span>when can I add their names on the registration? I&#39;m about to input the cc number now</div><!--end:1612451921449--><><!--begin:1612452015740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451951_co>:&nbsp;</b></span>Are you registering the students for online classes?</div><!--end:1612452015740--><><!--begin:1612451964856--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451964_cv>:&nbsp;</b></span>yes</div><!--end:1612451964856--><><!--begin:1612452091364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452027_co>:&nbsp;</b></span>After you register you will get an email to set up yourself an online account which you will be the group manager on.  After that is set up and you are logged in you will have the option or inviting the others to do the training or accept it as your own to complete.</div><!--end:1612452091364--><><!--begin:1612452060017--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612452060_cv>:&nbsp;</b></span>thank you!</div><!--end:1612452060017--><><!--begin:1612452151298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452086_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612452151298--><><!--begin:1612452116936--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612452117_cv>:&nbsp;</b></span>thank you! </div><!--end:1612452116936--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'registration questions\r\nTiffany has joined the chat.\r\nSimone Mitchell:&nbsp;Hello! \r\nTiffany:&nbsp;Good morning Mitchell\r\nTiffany:&nbsp;How can I assist you?\r\nSimone Mitchell:&nbsp;I have to do a registration for 02 students\r\nSimone Mitchell:&nbsp;when can I add their names on the registration? I&#39;m about to input the cc number now\r\nTiffany:&nbsp;Are you registering the students for online classes?\r\nSimone Mitchell:&nbsp;yes\r\nTiffany:&nbsp;After you register you will get an email to set up yourself an online account which you will be the group manager on.  After that is set up and you are logged in you will have the option or inviting the others to do the training or accept it as your own to complete.\r\nSimone Mitchell:&nbsp;thank you!\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nSimone Mitchell:&nbsp;thank you! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237096630s9', 1612458101, 1612458467, 2, 23, 0, 3, 0, 0, 5, 0, 1709, 0, 0, 0, 0, 'Amory', 'acervarich@brwncald.com', '34.100.93.57', '72326ccbbe28ceef17e114e5cd0a3c63', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Brown & Caldwell-cus-', 'Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612458171672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458107_co>:&nbsp;</b></span>Good morning Amory</div><!--end:1612458171672--><><!--begin:1612458189020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458124_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1612458189020--><><!--begin:1612458157781--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458157_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1612458157781--><><!--begin:1612458335781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458271_co>:&nbsp;</b></span>I do see you are registered for tomorrows class.  I will resend the confirmation information to you.  I apologize if you did not receive the information already.  </div><!--end:1612458335781--><><!--begin:1612458328049--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458328_cv>:&nbsp;</b></span>No worries, thanks for resending! I appreciate it</div><!--end:1612458328049--><><!--begin:1612458453344--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458453_cv>:&nbsp;</b></span>Received, thanks! Have a great day</div><!--end:1612458453344--><><!--begin:1612458528771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458464_co>:&nbsp;</b></span>You as well!</div><!--end:1612458528771--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Amory\r\nTiffany:&nbsp;One moment while I look you up\r\nAmory:&nbsp;Great, thanks!\r\nTiffany:&nbsp;I do see you are registered for tomorrows class.  I will resend the confirmation information to you.  I apologize if you did not receive the information already.  \r\nAmory:&nbsp;No worries, thanks for resending! I appreciate it\r\nAmory:&nbsp;Received, thanks! Have a great day\r\nTiffany:&nbsp;You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2371096119p', 1612471084, 1612471639, 2, 23, 0, 5, 0, 0, 0, 0, 3487, 0, 0, 0, 0, 'Matt', 'modishoo@town.berlin.ct.us', '24.2.234.115', 'f802e1aa5cc6c20d9c026b7cd61cbd7c', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Town of Berlin-cus-', 'Question about payment', '<div class=\'ca\'><div class=\'info_box\'><i>Question about payment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612471153411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471089_co>:&nbsp;</b></span>Good afternoon </div><!--end:1612471153411--><><!--begin:1612471094115--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471093_cv>:&nbsp;</b></span>hi</div><!--end:1612471094115--><><!--begin:1612471162431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471098_co>:&nbsp;</b></span>How can I assist you?</div><!--end:1612471162431--><><!--begin:1612471179951--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471179_cv>:&nbsp;</b></span>I just purchased a course and was never asked for my PO number.  Wasnt sure if I missed something or you will ask for it later</div><!--end:1612471179951--><><!--begin:1612471299531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471235_co>:&nbsp;</b></span>I do see the order came through.</div><!--end:1612471299531--><><!--begin:1612471320981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471256_co>:&nbsp;</b></span>We actually need a hard copy of the PO emailed into us to finish processing your order.</div><!--end:1612471320981--><><!--begin:1612471270316--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471269_cv>:&nbsp;</b></span>Order #11395 Order confirmed</div><!--end:1612471270316--><><!--begin:1612471338963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471274_co>:&nbsp;</b></span>Can you email the PO to me at <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1612471338963--><><!--begin:1612471415857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471351_co>:&nbsp;</b></span>Once I get the hard copy of the PO I will release the order and you will get an email to confirm your order and to finish assigning the course to either yourself or another employee</div><!--end:1612471415857--><><!--begin:1612471407619--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471407_cv>:&nbsp;</b></span>just sent</div><!--end:1612471407619--><><!--begin:1612471524948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471460_co>:&nbsp;</b></span>received </div><!--end:1612471524948--><><!--begin:1612471527557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471463_co>:&nbsp;</b></span>Thank you!</div><!--end:1612471527557--><><!--begin:1612471476259--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471475_cv>:&nbsp;</b></span>yw</div><!--end:1612471476259--><><!--begin:1612471541242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471476_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1612471541242--><><!--begin:1612471557524--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471557_cv>:&nbsp;</b></span>think I&#39;m good for now, just got your email so I will look at what i need to do.  Thanks for your help</div><!--end:1612471557524--><><!--begin:1612471637219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471572_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612471637219--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Question about payment\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon \r\nMatt:&nbsp;hi\r\nTiffany:&nbsp;How can I assist you?\r\nMatt:&nbsp;I just purchased a course and was never asked for my PO number.  Wasnt sure if I missed something or you will ask for it later\r\nTiffany:&nbsp;I do see the order came through.\r\nTiffany:&nbsp;We actually need a hard copy of the PO emailed into us to finish processing your order.\r\nMatt:&nbsp;Order #11395 Order confirmed\r\nTiffany:&nbsp;Can you email the PO to me at mailto:tiffany@csregs.com\r\nTiffany:&nbsp;Once I get the hard copy of the PO I will release the order and you will get an email to confirm your order and to finish assigning the course to either yourself or another employee\r\nMatt:&nbsp;just sent\r\nTiffany:&nbsp;received \r\nTiffany:&nbsp;Thank you!\r\nMatt:&nbsp;yw\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nMatt:&nbsp;think I&#39;m good for now, just got your email so I will look at what i need to do.  Thanks for your help\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237179925hc', 1612541396, 1612543506, 2, 23, 0, 4, 0, 0, 0, 0, 4963, 0, 0, 0, 0, 'Sandra Zish', 'Sandra.zish@sgs.com', '50.205.138.106', 'd50a51b5e153d1e143c1257b2637630e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SGS North America-cus-', 'I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. ', '<div class=\'ca\'><div class=\'info_box\'><i>I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612541499739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541434_co>:&nbsp;</b></span>Good morning Sandra</div><!--end:1612541499739--><><!--begin:1612541519824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541455_co>:&nbsp;</b></span>Do you have an order number I can reference?</div><!--end:1612541519824--><><!--begin:1612541571415--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541471_cv>:&nbsp;</b></span>I do  not</div><!--end:1612541571415--><><!--begin:1612541561627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541496_co>:&nbsp;</b></span>One moment please while I search my orders</div><!--end:1612541561627--><><!--begin:1612541598799--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541498_cv>:&nbsp;</b></span>it was for the 40 hour hazwoper hybrid training.</div><!--end:1612541598799--><><!--begin:1612541916010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541851_co>:&nbsp;</b></span>I found it order#11371A.  </div><!--end:1612541916010--><><!--begin:1612541927093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541862_co>:&nbsp;</b></span>I see it was two hybrid training courses</div><!--end:1612541927093--><><!--begin:1612542017384--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541916_cv>:&nbsp;</b></span>yes, can you tell me if we still need to set up an account or was one set up already?</div><!--end:1612542017384--><><!--begin:1612542011982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541947_co>:&nbsp;</b></span>I can send the company account invitation to your email so you can create yourself and online group manager account.  After you create a group manager account you can then invite the 2 employees you would like to complete the training.  </div><!--end:1612542011982--><><!--begin:1612542038308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541973_co>:&nbsp;</b></span> <a href=\'mailto:Sandra.zish@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Sandra.zish@sgs.com</a> is this a good email address to send the information to or should I resend it to <a href=\'mailto:Dominic.Guerriero@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dominic.Guerriero@sgs.com</a></div><!--end:1612542038308--><><!--begin:1612542096126--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541995_cv>:&nbsp;</b></span>Can you please send it to <a href=\'mailto:Dominic.Guerriero@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dominic.Guerriero@sgs.com</a> </div><!--end:1612542096126--><><!--begin:1612542127229--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542026_cv>:&nbsp;</b></span>Also, how do I obtain a receipt for this purchase?</div><!--end:1612542127229--><><!--begin:1612542107251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542042_co>:&nbsp;</b></span>I just resent the invitation.  </div><!--end:1612542107251--><><!--begin:1612542148158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542083_co>:&nbsp;</b></span>I can get you a receipt for that.  </div><!--end:1612542148158--><><!--begin:1612542273142--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542172_cv>:&nbsp;</b></span>thank you!</div><!--end:1612542273142--><><!--begin:1612542273906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542209_co>:&nbsp;</b></span>I will have it emailed to you shortly</div><!--end:1612542273906--><><!--begin:1612542322325--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542221_cv>:&nbsp;</b></span>can you email it to me?  <a href=\'mailto:Sandra.zish@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Sandra.zish@sgs.com</a></div><!--end:1612542322325--><><!--begin:1612542339295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542274_co>:&nbsp;</b></span>Will do!</div><!--end:1612542339295--><><!--begin:1612542746234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542681_co>:&nbsp;</b></span>I did send you the email with receipt as requested.  Is there anything else I can assist you with?</div><!--end:1612542746234--><><!--begin:1612543570017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612543505_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612543570017--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Sandra\r\nTiffany:&nbsp;Do you have an order number I can reference?\r\nSandra Zish:&nbsp;I do  not\r\nTiffany:&nbsp;One moment please while I search my orders\r\nSandra Zish:&nbsp;it was for the 40 hour hazwoper hybrid training.\r\nTiffany:&nbsp;I found it order#11371A.  \r\nTiffany:&nbsp;I see it was two hybrid training courses\r\nSandra Zish:&nbsp;yes, can you tell me if we still need to set up an account or was one set up already?\r\nTiffany:&nbsp;I can send the company account invitation to your email so you can create yourself and online group manager account.  After you create a group manager account you can then invite the 2 employees you would like to complete the training.  \r\nTiffany:&nbsp; mailto:Sandra.zish@sgs.com is this a good email address to send the information to or should I resend it to mailto:Dominic.Guerriero@sgs.com\r\nSandra Zish:&nbsp;Can you please send it to mailto:Dominic.Guerriero@sgs.com \r\nSandra Zish:&nbsp;Also, how do I obtain a receipt for this purchase?\r\nTiffany:&nbsp;I just resent the invitation.  \r\nTiffany:&nbsp;I can get you a receipt for that.  \r\nSandra Zish:&nbsp;thank you!\r\nTiffany:&nbsp;I will have it emailed to you shortly\r\nSandra Zish:&nbsp;can you email it to me?  mailto:Sandra.zish@sgs.com\r\nTiffany:&nbsp;Will do!\r\nTiffany:&nbsp;I did send you the email with receipt as requested.  Is there anything else I can assist you with?\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2371869202a', 1612548399, 1612548832, 2, 23, 0, 10, 0, 0, 0, 0, 3603, 0, 0, 0, 0, 'Nicholas Kelley', 'nicholas.kelley@menziesaviation.com', '73.201.166.240', '24f135330d2a48628b29a0c184f374ac', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'Could you send me my certificate via email? ', '<div class=\'ca\'><div class=\'info_box\'><i>Could you send me my certificate via email? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612548472754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548407_co>:&nbsp;</b></span>Good afternoon Nicholas.</div><!--end:1612548472754--><><!--begin:1612548414308--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548415_cv>:&nbsp;</b></span>Hello</div><!--end:1612548414308--><><!--begin:1612548441828--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548442_cv>:&nbsp;</b></span>I was wondering if you could email me my DOT HAZ Shipping cert? </div><!--end:1612548441828--><><!--begin:1612548450565--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548451_cv>:&nbsp;</b></span>I completed in June 2019</div><!--end:1612548450565--><><!--begin:1612548547373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548482_co>:&nbsp;</b></span>We can reissue a certificate as a PDF as needed but there is a $10 fee.</div><!--end:1612548547373--><><!--begin:1612548494869--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548495_cv>:&nbsp;</b></span>Ok that&#39;s fine </div><!--end:1612548494869--><><!--begin:1612548510154--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548510_cv>:&nbsp;</b></span>How long are the Certifications valid for? </div><!--end:1612548510154--><><!--begin:1612548520048--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548520_cv>:&nbsp;</b></span>Do I need to renew annually? or every few years? </div><!--end:1612548520048--><><!--begin:1612548612702--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548547_co>:&nbsp;</b></span>The DOT HAZMAT needs to be re-certified every 3 years</div><!--end:1612548612702--><><!--begin:1612548573404--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548574_cv>:&nbsp;</b></span>Ok, I have a cc when you are ready </div><!--end:1612548573404--><><!--begin:1612548701593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548636_co>:&nbsp;</b></span>I will email you the certificate request link.  You may summit the request through the website.</div><!--end:1612548701593--><><!--begin:1612548643345--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548644_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1612548643345--><><!--begin:1612548769725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548704_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612548769725--><><!--begin:1612548722569--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548723_cv>:&nbsp;</b></span>No ma&#39;am, I will wait for the link. </div><!--end:1612548722569--><><!--begin:1612548724383--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548725_cv>:&nbsp;</b></span>Thank you !!</div><!--end:1612548724383--><><!--begin:1612548822177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548757_co>:&nbsp;</b></span>I have sent it over.  Have a wonderful day!</div><!--end:1612548822177--><><!--begin:1612548760043--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548760_cv>:&nbsp;</b></span>Go it thank you!</div><!--end:1612548760043--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you send me my certificate via email? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Nicholas.\r\nNicholas Kelley:&nbsp;Hello\r\nNicholas Kelley:&nbsp;I was wondering if you could email me my DOT HAZ Shipping cert? \r\nNicholas Kelley:&nbsp;I completed in June 2019\r\nTiffany:&nbsp;We can reissue a certificate as a PDF as needed but there is a $10 fee.\r\nNicholas Kelley:&nbsp;Ok that&#39;s fine \r\nNicholas Kelley:&nbsp;How long are the Certifications valid for? \r\nNicholas Kelley:&nbsp;Do I need to renew annually? or every few years? \r\nTiffany:&nbsp;The DOT HAZMAT needs to be re-certified every 3 years\r\nNicholas Kelley:&nbsp;Ok, I have a cc when you are ready \r\nTiffany:&nbsp;I will email you the certificate request link.  You may summit the request through the website.\r\nNicholas Kelley:&nbsp;Ok thank you \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nNicholas Kelley:&nbsp;No ma&#39;am, I will wait for the link. \r\nNicholas Kelley:&nbsp;Thank you !!\r\nTiffany:&nbsp;I have sent it over.  Have a wonderful day!\r\nNicholas Kelley:&nbsp;Go it thank you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237454363ux', 1612815838, 1612816516, 1, 23, 0, 7, 0, 0, 0, 0, 4279, 0, 0, 0, 0, 'James', 'james.m.bartels@gmail.com', '73.242.15.123', '60964f3e83efb8a754e7f93ae93db239', 'Question Type:-_-Computer/Network Issues-cus-Company-_-EVS-cus-Online Course-_-BARTELS-cus-', 'I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612815925019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612815858_co>:&nbsp;</b></span>GOod afternoon James</div><!--end:1612815925019--><><!--begin:1612815934243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612815868_co>:&nbsp;</b></span>Can I get your last name please to look you up?</div><!--end:1612815934243--><><!--begin:1612815873086--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612815870_cv>:&nbsp;</b></span>Hello</div><!--end:1612815873086--><><!--begin:1612815886541--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612815883_cv>:&nbsp;</b></span>James Bartels</div><!--end:1612815886541--><><!--begin:1612816209161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816142_co>:&nbsp;</b></span>I do not show you as registered for any training at this time.  But I show your username is <a href=\'mailto:james.m.bartels@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>james.m.bartels@gmail.com</a> </div><!--end:1612816209161--><><!--begin:1612816234294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816168_co>:&nbsp;</b></span>the correct log in page is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1612816234294--><><!--begin:1612816274784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816208_co>:&nbsp;</b></span>Your computer storing so many cookies and cache from the browsing history could be causing this log in error. You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><!--end:1612816274784--><><!--begin:1612816227131--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816224_cv>:&nbsp;</b></span>I&#39;ve done the HAZWOPER 8HR refresher course with you for years and I&#39;m trying to register now but no luck. </div><!--end:1612816227131--><><!--begin:1612816339443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816273_co>:&nbsp;</b></span>When you register you will use <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a> to add the course you your cart and purchase the training prior to logging in.</div><!--end:1612816339443--><><!--begin:1612816375527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816309_co>:&nbsp;</b></span>This particular link brings you straight to the 8-Hour HAZWOPER page </div><!--end:1612816375527--><><!--begin:1612816376901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816310_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1612816376901--><><!--begin:1612816418908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816352_co>:&nbsp;</b></span>At check out use your email address and the purchase will be linked to your training account.  </div><!--end:1612816418908--><><!--begin:1612816363272--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816360_cv>:&nbsp;</b></span>Got it to work.   Thanks for the help!</div><!--end:1612816363272--><><!--begin:1612816446339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816380_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today?</div><!--end:1612816446339--><><!--begin:1612816415830--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816413_cv>:&nbsp;</b></span>no.  Thanks again!</div><!--end:1612816415830--><><!--begin:1612816495703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816429_co>:&nbsp;</b></span>My pleasure! Have a great day!</div><!--end:1612816495703--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;GOod afternoon James\r\nTiffany:&nbsp;Can I get your last name please to look you up?\r\nJames:&nbsp;Hello\r\nJames:&nbsp;James Bartels\r\nTiffany:&nbsp;I do not show you as registered for any training at this time.  But I show your username is mailto:james.m.bartels@gmail.com \r\nTiffany:&nbsp;the correct log in page is https://csregsonline.com/\r\nTiffany:&nbsp;Your computer storing so many cookies and cache from the browsing history could be causing this log in error. You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nJames:&nbsp;I&#39;ve done the HAZWOPER 8HR refresher course with you for years and I&#39;m trying to register now but no luck. \r\nTiffany:&nbsp;When you register you will use http://csregs.com to add the course you your cart and purchase the training prior to logging in.\r\nTiffany:&nbsp;This particular link brings you straight to the 8-Hour HAZWOPER page \r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nTiffany:&nbsp;At check out use your email address and the purchase will be linked to your training account.  \r\nJames:&nbsp;Got it to work.   Thanks for the help!\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with today?\r\nJames:&nbsp;no.  Thanks again!\r\nTiffany:&nbsp;My pleasure! Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237540919bp', 1612902391, 1612902890, 2, 23, 0, 4, 0, 0, 5, 0, 3265, 0, 0, 0, 0, 'Douglas Stolowski', 'dstolowski@interplastic.com', '74.8.249.34', '279fc001fee6be6bbac478566284f664', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Interplastic Corporation-cus-', 'Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas', '<div class=\'ca\'><div class=\'info_box\'><i>Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612902474223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902407_co>:&nbsp;</b></span>Good afternoon DOuglas</div><!--end:1612902474223--><><!--begin:1612902486387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902419_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612902486387--><><!--begin:1612902433369--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902431_cv>:&nbsp;</b></span>Sounds good thanks!</div><!--end:1612902433369--><><!--begin:1612902574519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902507_co>:&nbsp;</b></span>Alright I do see you did DOT Training with us while you were with two different companies</div><!--end:1612902574519--><><!--begin:1612902541782--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902539_cv>:&nbsp;</b></span>Can you email the certifications, thanks!</div><!--end:1612902541782--><><!--begin:1612902650238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902583_co>:&nbsp;</b></span>To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.<br>Since OSHA requires employers to pay for or reimburse employees for all work related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.</div><!--end:1612902650238--><><!--begin:1612902652024--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902649_cv>:&nbsp;</b></span>Would it be possible to send me the dates of the DOT training? </div><!--end:1612902652024--><><!--begin:1612902737097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902670_co>:&nbsp;</b></span>12/08/2014 and 7/8/2019</div><!--end:1612902737097--><><!--begin:1612902867908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902801_co>:&nbsp;</b></span>I just sent you an email if you do want to request copies and pay the $10 reissue fee.</div><!--end:1612902867908--><><!--begin:1612902887813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902821_co>:&nbsp;</b></span>Is there anything else I can help  you with today?</div><!--end:1612902887813--><><!--begin:1612902887480--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902885_cv>:&nbsp;</b></span>Thank you for your help and I&#39;ll follow up on your email for the reissue fee!</div><!--end:1612902887480--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon DOuglas\r\nTiffany:&nbsp;One moment please while I look you up\r\nDouglas Stolowski:&nbsp;Sounds good thanks!\r\nTiffany:&nbsp;Alright I do see you did DOT Training with us while you were with two different companies\r\nDouglas Stolowski:&nbsp;Can you email the certifications, thanks!\r\nTiffany:&nbsp;To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.Since OSHA requires employers to pay for or reimburse employees for all work related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.\r\nDouglas Stolowski:&nbsp;Would it be possible to send me the dates of the DOT training? \r\nTiffany:&nbsp;12/08/2014 and 7/8/2019\r\nTiffany:&nbsp;I just sent you an email if you do want to request copies and pay the $10 reissue fee.\r\nTiffany:&nbsp;Is there anything else I can help  you with today?\r\nDouglas Stolowski:&nbsp;Thank you for your help and I&#39;ll follow up on your email for the reissue fee!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2377972919x', 1613158781, 1613159237, 2, 23, 0, 6, 0, 0, 0, 0, 2662, 0, 0, 0, 0, 'Viridiana Gomez', 'Viridianag@hi-tempinsulation.com', '47.180.179.111', '5330627083dde17450e673b60db76ff1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Hi Temp Insulation-cus-', 'I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613158873328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158805_co>:&nbsp;</b></span>Good afternoon Viridiana</div><!--end:1613158873328--><><!--begin:1613158824506--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158824_cv>:&nbsp;</b></span>hi</div><!--end:1613158824506--><><!--begin:1613158892786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158824_co>:&nbsp;</b></span>Do you have an order number I can reference while searching for your order?</div><!--end:1613158892786--><><!--begin:1613158852972--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158853_cv>:&nbsp;</b></span>11517</div><!--end:1613158852972--><><!--begin:1613158952833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158884_co>:&nbsp;</b></span>The confirmation email was sent to <a href=\'mailto:Viridianag@hi-tempinsulation.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Viridianag@hi-tempinsulation.com</a></div><!--end:1613158952833--><><!--begin:1613158886414--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158886_cv>:&nbsp;</b></span>I need a receipt for Account dept.</div><!--end:1613158886414--><><!--begin:1613159006547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158938_co>:&nbsp;</b></span>I can email a receipt to you now</div><!--end:1613159006547--><><!--begin:1613158952453--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158952_cv>:&nbsp;</b></span>I haven&#39;t receive anything. Let me contact my IT department. Please do </div><!--end:1613158952453--><><!--begin:1613159130563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613159062_co>:&nbsp;</b></span>I just sent you the email with the receipt in the attachments</div><!--end:1613159130563--><><!--begin:1613159204387--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613159204_cv>:&nbsp;</b></span>Okay. Thank you for some reason I&#39;m not receiving external emails. You are the second person that tell me this</div><!--end:1613159204387--><><!--begin:1613159223593--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613159223_cv>:&nbsp;</b></span>I think it is an internal issue</div><!--end:1613159223593--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Viridiana\r\nViridiana Gomez:&nbsp;hi\r\nTiffany:&nbsp;Do you have an order number I can reference while searching for your order?\r\nViridiana Gomez:&nbsp;11517\r\nTiffany:&nbsp;The confirmation email was sent to mailto:Viridianag@hi-tempinsulation.com\r\nViridiana Gomez:&nbsp;I need a receipt for Account dept.\r\nTiffany:&nbsp;I can email a receipt to you now\r\nViridiana Gomez:&nbsp;I haven&#39;t receive anything. Let me contact my IT department. Please do \r\nTiffany:&nbsp;I just sent you the email with the receipt in the attachments\r\nViridiana Gomez:&nbsp;Okay. Thank you for some reason I&#39;m not receiving external emails. You are the second person that tell me this\r\nViridiana Gomez:&nbsp;I think it is an internal issue\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2383046454d', 1613666112, 1613666454, 2, 23, 0, 7, 0, 0, 0, 0, 2984, 0, 0, 0, 0, 'Charles Dahlen', 'chdahlen@yahoo.com', '155.203.3.172', '492659236eefc24a16cb4c44fa25d268', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Clean Harbors-cus-', 'My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental ', '<div class=\'ca\'><div class=\'info_box\'><i>My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613666197897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666127_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Dahlen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1613666197897--><><!--begin:1613666133229--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666133_cv>:&nbsp;</b></span>Good, Thanks</div><!--end:1613666133229--><><!--begin:1613666262055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666191_co>:&nbsp;</b></span>I see your account is available to access.  Are you able to log in?</div><!--end:1613666262055--><><!--begin:1613666297029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666226_co>:&nbsp;</b></span><a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is the training site.  When you log in you wil see the Supplemental Course available to complete.</div><!--end:1613666297029--><><!--begin:1613666227572--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666227_cv>:&nbsp;</b></span>No it says &quot;no account found with that email&quot; </div><!--end:1613666227572--><><!--begin:1613666251835--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666251_cv>:&nbsp;</b></span>Ok that worked. Thank you</div><!--end:1613666251835--><><!--begin:1613666353988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666283_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1613666353988--><><!--begin:1613666299314--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666299_cv>:&nbsp;</b></span>Where is the original course? I don&#39;t see it listed. </div><!--end:1613666299314--><><!--begin:1613666493550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666422_co>:&nbsp;</b></span>The original course is expired so you will not be able to access it.  We do still have the information on the back end. Once you complete the supplemental you will be completed with the online portion and only need the hands-on training.  </div><!--end:1613666493550--><><!--begin:1613666436891--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666436_cv>:&nbsp;</b></span>ok</div><!--end:1613666436891--><><!--begin:1613666525243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666454_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1613666525243--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Charles Dahlen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Dahlen:&nbsp;Good, Thanks\r\nTiffany:&nbsp;I see your account is available to access.  Are you able to log in?\r\nTiffany:&nbsp;https://csregsonline.com is the training site.  When you log in you wil see the Supplemental Course available to complete.\r\nCharles Dahlen:&nbsp;No it says &quot;no account found with that email&quot; \r\nCharles Dahlen:&nbsp;Ok that worked. Thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCharles Dahlen:&nbsp;Where is the original course? I don&#39;t see it listed. \r\nTiffany:&nbsp;The original course is expired so you will not be able to access it.  We do still have the information on the back end. Once you complete the supplemental you will be completed with the online portion and only need the hands-on training.  \r\nCharles Dahlen:&nbsp;ok\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('238394356ex', 1613755847, 1613755890, 2, 23, 0, 4, 0, 0, 5, 0, 1312, 0, 0, 0, 0, 'Adam', 'adam.walters@worley.com', '166.211.96.144', 'e80a81e3a72ea0840e16a97013cf8f42', 'Select Area of Inquiry:-_-Other-cus-Company-_-Worley-cus-', 'What time do the in person classes start in Denver?', '<div class=\'ca\'><div class=\'info_box\'><i>What time do the in person classes start in Denver?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613755921987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? *</div><!--end:1613755921987--><><!--begin:1613755648314--><div class=\'cv\'><span class=\'notranslate\'><b>Adam<timestamp_1613755861_cv>:&nbsp;</b></span>Im good thanks</div><!--end:1613755648314--><><!--begin:1613755934666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755863_co>:&nbsp;</b></span>8:00AM MST</div><!--end:1613755934666--><><!--begin:1613755658824--><div class=\'cv\'><span class=\'notranslate\'><b>Adam<timestamp_1613755872_cv>:&nbsp;</b></span>thanks!</div><!--end:1613755658824--><><!--begin:1613755960746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755889_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1613755960746--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What time do the in person classes start in Denver?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Adam!My name is Tiffany. Welcome to ComplyChat!How are you today? *\r\nAdam:&nbsp;Im good thanks\r\nTiffany:&nbsp;8:00AM MST\r\nAdam:&nbsp;thanks!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238665357xm', 1614026847, 1614027294, 2, 23, 0, 3, 0, 0, 0, 0, 5249, 0, 0, 0, 0, 'Teodor Grujoski', 'tgrujoski@stant.com', '184.17.130.210', '4471d8f22c34306004901cf140beebe6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stant-cus-', 'I didn\'t receive DOT HAZMAT certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>I didn\'t receive DOT HAZMAT certificate.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614026924083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teodor Grujoski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614026924083--><><!--begin:1614026864105--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614026864_cv>:&nbsp;</b></span>Hello, doing fine.</div><!--end:1614026864105--><><!--begin:1614026964300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026891_co>:&nbsp;</b></span>Please allow one moment for me to look you up</div><!--end:1614026964300--><><!--begin:1614026898688--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614026898_cv>:&nbsp;</b></span>Thank you</div><!--end:1614026898688--><><!--begin:1614027060670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026987_co>:&nbsp;</b></span>I see your certificate was sent via US Mail on 02/17/2021.  We were short staffed a couple weeks due to COVID.  </div><!--end:1614027060670--><><!--begin:1614027098938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027026_co>:&nbsp;</b></span>The certificate went to: Stant USA Corporation	1620 Kentucky Avenue		Connersville, IN 47331 Attention Ben Rowland</div><!--end:1614027098938--><><!--begin:1614027059888--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027060_cv>:&nbsp;</b></span>OK, thanks for the update. Well, this is not correct address but it&#39;s corporate address.</div><!--end:1614027059888--><><!--begin:1614027074960--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027075_cv>:&nbsp;</b></span>I&#39;m not sure if I will receive it.</div><!--end:1614027074960--><><!--begin:1614027206617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027133_co>:&nbsp;</b></span>That was the address listed on the order when it was placed by Kwin Bryant</div><!--end:1614027206617--><><!--begin:1614027255257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027182_co>:&nbsp;</b></span>Since it was just sent last week please allow some time for the mail to be delivered and then reach out to Ben Rowland for a copy of the certification.  </div><!--end:1614027255257--><><!--begin:1614027194569--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027194_cv>:&nbsp;</b></span>Hm, I will check with her. Let give a couple of days until actually arrives. I can contact Ben Rowland and see if he received it later in the week.</div><!--end:1614027194569--><><!--begin:1614027215368--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027215_cv>:&nbsp;</b></span>Yes, I will do that.</div><!--end:1614027215368--><><!--begin:1614027289884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027217_co>:&nbsp;</b></span>Sounds like a great plan!</div><!--end:1614027289884--><><!--begin:1614027295047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027222_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614027295047--><><!--begin:1614027226529--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027226_cv>:&nbsp;</b></span>Thanks Tiffany</div><!--end:1614027226529--><><!--begin:1614027308161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027235_co>:&nbsp;</b></span>My pleasure!</div><!--end:1614027308161--><><!--begin:1614027238996--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027239_cv>:&nbsp;</b></span>That&#39;s all for today.</div><!--end:1614027238996--><><!--begin:1614027322852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027250_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614027322852--><><!--begin:1614027260296--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027260_cv>:&nbsp;</b></span>I&#39;ll keep in touch if I still don&#39;t get it next week.</div><!--end:1614027260296--><><!--begin:1614027265801--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027265_cv>:&nbsp;</b></span>Bye</div><!--end:1614027265801--><><!--begin:1614027354036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027281_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1614027354036--><><!--begin:1614027290690--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027290_cv>:&nbsp;</b></span>you too, thanks.</div><!--end:1614027290690--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I didn\'t receive DOT HAZMAT certificate.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Teodor Grujoski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeodor Grujoski:&nbsp;Hello, doing fine.\r\nTiffany:&nbsp;Please allow one moment for me to look you up\r\nTeodor Grujoski:&nbsp;Thank you\r\nTiffany:&nbsp;I see your certificate was sent via US Mail on 02/17/2021.  We were short staffed a couple weeks due to COVID.  \r\nTiffany:&nbsp;The certificate went to: Stant USA Corporation	1620 Kentucky Avenue		Connersville, IN 47331 Attention Ben Rowland\r\nTeodor Grujoski:&nbsp;OK, thanks for the update. Well, this is not correct address but it&#39;s corporate address.\r\nTeodor Grujoski:&nbsp;I&#39;m not sure if I will receive it.\r\nTiffany:&nbsp;That was the address listed on the order when it was placed by Kwin Bryant\r\nTiffany:&nbsp;Since it was just sent last week please allow some time for the mail to be delivered and then reach out to Ben Rowland for a copy of the certification.  \r\nTeodor Grujoski:&nbsp;Hm, I will check with her. Let give a couple of days until actually arrives. I can contact Ben Rowland and see if he received it later in the week.\r\nTeodor Grujoski:&nbsp;Yes, I will do that.\r\nTiffany:&nbsp;Sounds like a great plan!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTeodor Grujoski:&nbsp;Thanks Tiffany\r\nTiffany:&nbsp;My pleasure!\r\nTeodor Grujoski:&nbsp;That&#39;s all for today.\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTeodor Grujoski:&nbsp;I&#39;ll keep in touch if I still don&#39;t get it next week.\r\nTeodor Grujoski:&nbsp;Bye\r\nTiffany:&nbsp;Have a wonderful day!\r\nTeodor Grujoski:&nbsp;you too, thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2387474115t', 1614108884, 1614109258, 1, 23, 0, 5, 0, 0, 5, 0, 3202, 0, 0, 0, 0, 'Michael', 'michael.wheatley@glidewelldental.com', '98.173.11.178', '8e1459be5961e827af01f01beef82e33', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Glidewell-cus-Online Course-_-8 hour hazwoper-cus-', 'Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614108960348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614108887_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614108960348--><><!--begin:1614108903485--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614108903_cv>:&nbsp;</b></span>Hi Tiffany, I am doing great </div><!--end:1614108903485--><><!--begin:1614108994383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614108921_co>:&nbsp;</b></span>Please allow one moment for me to look your account up</div><!--end:1614108994383--><><!--begin:1614108929723--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614108930_cv>:&nbsp;</b></span>ok thanks</div><!--end:1614108929723--><><!--begin:1614109088820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109015_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br><br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br> <br>The explanation for your next module reads: <br> <br>At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 14 minutes, 9 second more.  <br><br>You will simply just need to go back through the previous module(s) and put some review time in.  The competition status of the module will not change by re-entering it.  </div><!--end:1614109088820--><><!--begin:1614109112451--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614109112_cv>:&nbsp;</b></span>Oh, I see. Even though I went on a normal pace through the Lesson 1 module and passed the quiz, I still need to go through the module again to make up for the time required?</div><!--end:1614109112451--><><!--begin:1614109256906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109183_co>:&nbsp;</b></span>Yes.  The course is very time sensitive.  This issue usually only happens for the first course modules if you are a fast paced learner.</div><!--end:1614109256906--><><!--begin:1614109261482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109188_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614109261482--><><!--begin:1614109243755--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614109243_cv>:&nbsp;</b></span>I think that&#39;s it. Thanks for your help</div><!--end:1614109243755--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michael!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael:&nbsp;Hi Tiffany, I am doing great \r\nTiffany:&nbsp;Please allow one moment for me to look your account up\r\nMichael:&nbsp;ok thanks\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.   The explanation for your next module reads:  At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 14 minutes, 9 second more.  You will simply just need to go back through the previous module(s) and put some review time in.  The competition status of the module will not change by re-entering it.  \r\nMichael:&nbsp;Oh, I see. Even though I went on a normal pace through the Lesson 1 module and passed the quiz, I still need to go through the module again to make up for the time required?\r\nTiffany:&nbsp;Yes.  The course is very time sensitive.  This issue usually only happens for the first course modules if you are a fast paced learner.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichael:&nbsp;I think that&#39;s it. Thanks for your help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238909174ss', 1614270639, 1614270778, 2, 23, 0, 8, 0, 0, 0, 0, 2832, 0, 0, 0, 0, 'Ulrika Messer', 'Ulrika.Messer@aptim.com', '75.80.140.154', 'fb096628c66d9b7806e1dee012c4167a', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614270726323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270652_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ulrika Messer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614270726323--><><!--begin:1614270742838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270668_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1614270742838--><><!--begin:1614270676225--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270676_cv>:&nbsp;</b></span>i&#39;m fine, thanks.  can you help?</div><!--end:1614270676225--><><!--begin:1614270760336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270686_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1614270760336--><><!--begin:1614270715087--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270715_cv>:&nbsp;</b></span>yes - #11712</div><!--end:1614270715087--><><!--begin:1614270812776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270738_co>:&nbsp;</b></span>I just sent you a course invite so you should be able to accept it and start the training</div><!--end:1614270812776--><><!--begin:1614270826607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270752_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614270826607--><><!--begin:1614270754927--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270754_cv>:&nbsp;</b></span>Great!</div><!--end:1614270754927--><><!--begin:1614270767295--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270767_cv>:&nbsp;</b></span>just received it.  Thank you!</div><!--end:1614270767295--><><!--begin:1614270852318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270778_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614270852318--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ulrika Messer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment please while I look you up\r\nUlrika Messer:&nbsp;i&#39;m fine, thanks.  can you help?\r\nTiffany:&nbsp;Do you have an order number?\r\nUlrika Messer:&nbsp;yes - #11712\r\nTiffany:&nbsp;I just sent you a course invite so you should be able to accept it and start the training\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nUlrika Messer:&nbsp;Great!\r\nUlrika Messer:&nbsp;just received it.  Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('238919067bs', 1614280540, 1614280820, 2, 23, 0, 5, 0, 0, 0, 0, 2727, 0, 0, 0, 0, 'Stacy Poindexter', 's.poindexter@drinkmeiers.com', '162.155.239.50', 'd861d6e301d8b1141b68e762c8c8d0f7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Meiers Beverage Group-cus-', 'I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614280616789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280542_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stacy Poindexter</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614280616789--><><!--begin:1614280552595--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280552_cv>:&nbsp;</b></span>Good thank you</div><!--end:1614280552595--><><!--begin:1614280756332--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280756_cv>:&nbsp;</b></span>Are you still there?</div><!--end:1614280756332--><><!--begin:1614280830740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280756_co>:&nbsp;</b></span>If you are purchasing 25 online (same course) seats you will automatically receive a 25% discount at checkout.  There is a promotion code field at checkout where you would normally enter coupon <a href=\'http://codes.In\' target=\'_blank\' rel=\'noopener noreferrer\'>codes.In</a> this case entering the code will not discount your training any further as we do not allow double discounts.  You should be receiving the high discount of 25%.  </div><!--end:1614280830740--><><!--begin:1614280777600--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280777_cv>:&nbsp;</b></span>Ok, that&#39;s fine</div><!--end:1614280777600--><><!--begin:1614280860663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280786_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614280860663--><><!--begin:1614280794540--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280794_cv>:&nbsp;</b></span>No thank you!</div><!--end:1614280794540--><><!--begin:1614280878127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280804_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614280878127--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Stacy Poindexter!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStacy Poindexter:&nbsp;Good thank you\r\nStacy Poindexter:&nbsp;Are you still there?\r\nTiffany:&nbsp;If you are purchasing 25 online (same course) seats you will automatically receive a 25% discount at checkout.  There is a promotion code field at checkout where you would normally enter coupon http://codes.In this case entering the code will not discount your training any further as we do not allow double discounts.  You should be receiving the high discount of 25%.  \r\nStacy Poindexter:&nbsp;Ok, that&#39;s fine\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nStacy Poindexter:&nbsp;No thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238990948xz', 1614352414, 1614353453, 2, 23, 0, 2, 0, 0, 0, 0, 1860, 0, 0, 0, 0, 'Douglas Stolowski', 'Dstolowski@interplastic.com', '74.8.249.34', 'b0487291f9c983ba73c44c035559eb24', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Interplastic Corporation-cus-', 'Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614352514107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614352439_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Douglas Stolowski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614352514107--><><!--begin:1614352532119--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1614352466_cv>:&nbsp;</b></span>I&#39;m good thanks!</div><!--end:1614352532119--><><!--begin:1614352580637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614352506_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1614352580637--><><!--begin:1614353527979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614353453_co>:&nbsp;</b></span>Are you still there?</div><!--end:1614353527979--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Douglas Stolowski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDouglas Stolowski:&nbsp;I&#39;m good thanks!\r\nTiffany:&nbsp;If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany:&nbsp;Are you still there?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2390024633s', 1614363938, 1614364306, 2, 23, 0, 7, 0, 0, 0, 0, 2762, 0, 0, 0, 0, 'Bruno Giri', 'bruno.giri@usda.gov', '151.121.153.20', '12655317822368aa8cc0255b4c5641dc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-USDA-cus-', 'Do you provide RCRA annual refresher training and, if so, how much per person?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you provide RCRA annual refresher training and, if so, how much per person?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614364016072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614363941_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bruno Giri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614364016072--><><!--begin:1614363951957--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614363951_cv>:&nbsp;</b></span>I am well, how are you?</div><!--end:1614363951957--><><!--begin:1614364056085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614363981_co>:&nbsp;</b></span>We do offer the RCRA Refresher online</div><!--end:1614364056085--><><!--begin:1614364025828--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614364025_cv>:&nbsp;</b></span>How much is the registration?</div><!--end:1614364025828--><><!--begin:1614364106390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364031_co>:&nbsp;</b></span>Seats	Price:	Discount<br>Buy 1	$295.00 each	0% off<br>Buy 3	$280.25 each	5% off<br>Buy 5	$265.50 each	10% off<br>Buy 11	$250.75 each	15% off<br>Buy 21	$221.25 each	25% off<br>Buy 51	$162.25 each	45% off</div><!--end:1614364106390--><><!--begin:1614364081844--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614364081_cv>:&nbsp;</b></span>Thanks very much, have a great day and weekend</div><!--end:1614364081844--><><!--begin:1614364182724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364108_co>:&nbsp;</b></span>The pricing above is if you pay with a credit card.  If you choose to the payment option invoice or purchase or each seat will be charged a fee of $35 </div><!--end:1614364182724--><><!--begin:1614364187315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364112_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614364187315--><><!--begin:1614364375914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364301_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614364375914--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you provide RCRA annual refresher training and, if so, how much per person?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bruno Giri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBruno Giri:&nbsp;I am well, how are you?\r\nTiffany:&nbsp;We do offer the RCRA Refresher online\r\nBruno Giri:&nbsp;How much is the registration?\r\nTiffany:&nbsp;Seats	Price:	DiscountBuy 1	$295.00 each	0% offBuy 3	$280.25 each	5% offBuy 5	$265.50 each	10% offBuy 11	$250.75 each	15% offBuy 21	$221.25 each	25% offBuy 51	$162.25 each	45% off\r\nBruno Giri:&nbsp;Thanks very much, have a great day and weekend\r\nTiffany:&nbsp;The pricing above is if you pay with a credit card.  If you choose to the payment option invoice or purchase or each seat will be charged a fee of $35 \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2392581899w', 1614619682, 1614620198, 2, 23, 0, 7, 0, 0, 0, 0, 6374, 0, 0, 0, 0, 'Bridgette Jones ', 'bjones@bakodx.com', '50.206.65.66', '0180b64ccb3aec4aae59d9aa6a618ce1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Bako Pathology -cus-', 'Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614619762086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619686_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bridgette Jones </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614619762086--><><!--begin:1614619694010--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619694_cv>:&nbsp;</b></span>good thanks</div><!--end:1614619694010--><><!--begin:1614619787218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619711_co>:&nbsp;</b></span>Please give one one moment to look you up</div><!--end:1614619787218--><><!--begin:1614619845349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619769_co>:&nbsp;</b></span>We have two options available for the 40-Hour HAZWOPER Online both do include a hands-on portion requirement.  </div><!--end:1614619845349--><><!--begin:1614619866756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619790_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1614619866756--><><!--begin:1614619874116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619798_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1614619874116--><><!--begin:1614619886085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619810_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1614619886085--><><!--begin:1614619815775--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619816_cv>:&nbsp;</b></span>What does the hands on portion mean? I still will need to go and do in class training </div><!--end:1614619815775--><><!--begin:1614619920648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619844_co>:&nbsp;</b></span>Yes you will need to attend a one day 8-Hour classroom hands-on portion</div><!--end:1614619920648--><><!--begin:1614619966860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619890_co>:&nbsp;</b></span>As for the respirator training all you would need to do is register for that through our website to start the training.  </div><!--end:1614619966860--><><!--begin:1614619988909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619912_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r</a></div><!--end:1614619988909--><><!--begin:1614619933301--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619933_cv>:&nbsp;</b></span>OK..How many tries of the exam do I get&gt;</div><!--end:1614619933301--><><!--begin:1614620039089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619963_co>:&nbsp;</b></span>You have 3 chances to pass the online courses exam with a 70% or better.  </div><!--end:1614620039089--><><!--begin:1614619999735--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619999_cv>:&nbsp;</b></span>how will I go about rescheduling for this course? </div><!--end:1614619999735--><><!--begin:1614620043908--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620044_cv>:&nbsp;</b></span>since I had previously scheduled for a in class course?</div><!--end:1614620043908--><><!--begin:1614620213232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614620137_co>:&nbsp;</b></span>You can email the request into <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>.  We would just need to know which online course you would like to reschedule into, the standard or hybrid version and we should be able to look you up provide you the information needed to complete the reschedule.  </div><!--end:1614620213232--><><!--begin:1614620166339--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620166_cv>:&nbsp;</b></span>ok thank you for all your help</div><!--end:1614620166339--><><!--begin:1614620258045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614620182_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614620258045--><><!--begin:1614620195634--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620195_cv>:&nbsp;</b></span>no thank you</div><!--end:1614620195634--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bridgette Jones !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBridgette Jones :&nbsp;good thanks\r\nTiffany:&nbsp;Please give one one moment to look you up\r\nTiffany:&nbsp;We have two options available for the 40-Hour HAZWOPER Online both do include a hands-on portion requirement.  \r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nBridgette Jones :&nbsp;What does the hands on portion mean? I still will need to go and do in class training \r\nTiffany:&nbsp;Yes you will need to attend a one day 8-Hour classroom hands-on portion\r\nTiffany:&nbsp;As for the respirator training all you would need to do is register for that through our website to start the training.  \r\nTiffany:&nbsp;https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r\r\nBridgette Jones :&nbsp;OK..How many tries of the exam do I get&gt;\r\nTiffany:&nbsp;You have 3 chances to pass the online courses exam with a 70% or better.  \r\nBridgette Jones :&nbsp;how will I go about rescheduling for this course? \r\nBridgette Jones :&nbsp;since I had previously scheduled for a in class course?\r\nTiffany:&nbsp;You can email the request into mailto:customerservice@csregs.com.  We would just need to know which online course you would like to reschedule into, the standard or hybrid version and we should be able to look you up provide you the information needed to complete the reschedule.  \r\nBridgette Jones :&nbsp;ok thank you for all your help\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nBridgette Jones :&nbsp;no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('239333653jr', 1614695124, 1614696057, 2, 23, 0, 4, 0, 0, 0, 0, 5828, 0, 0, 0, 0, 'dalton sharpe', 'dalton.sharpe@westonsolutions.conm', '24.181.114.174', '95af53072faada4e485def1cfe689795', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Weston Solutions-cus-', 'I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614695204379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695128_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dalton sharpe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614695204379--><><!--begin:1614695147902--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695148_cv>:&nbsp;</b></span>I am great how are you?</div><!--end:1614695147902--><><!--begin:1614695305445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695229_co>:&nbsp;</b></span>Great! Thank you for asking.  You can register with me on the chat here, or you can register via email or over the phone since the cost is included with the original registration price we manually register you on our end as to ensure you are not charged.</div><!--end:1614695305445--><><!--begin:1614695338835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695262_co>:&nbsp;</b></span>You can use this link as reference to the hands-on schedule: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1614695338835--><><!--begin:1614695392665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695316_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1614695392665--><><!--begin:1614695406615--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695406_cv>:&nbsp;</b></span>I think the best time for me to go would be in Atlanta in April 9th </div><!--end:1614695406615--><><!--begin:1614695456729--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695457_cv>:&nbsp;</b></span>Let me double check real quick with my schedule </div><!--end:1614695456729--><><!--begin:1614695575067--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695575_cv>:&nbsp;</b></span>yes April 9th in atlanta will be the best for my schedule </div><!--end:1614695575067--><><!--begin:1614695677569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695601_co>:&nbsp;</b></span>I do want to confirm that you agree to the above policy and are aware your online training course has an expiration date of 05/12/2021. If you agree, I can add you to the dress-out wait list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1614695677569--><><!--begin:1614695703768--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695704_cv>:&nbsp;</b></span>I agree </div><!--end:1614695703768--><><!--begin:1614695864376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695788_co>:&nbsp;</b></span>What is the best number, ie: a direct line or cell number to reach you at once we have an official decision regarding the class status? </div><!--end:1614695864376--><><!--begin:1614695819585--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695819_cv>:&nbsp;</b></span><a href=\'tel:7069369359\' target=\'_blank\' rel=\'noopener noreferrer\'>(706)936-9359</a></div><!--end:1614695819585--><><!--begin:1614695970618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695894_co>:&nbsp;</b></span>Thank you I have added that to your student profile.  I have you on our wait list for the hands-on class scheduled in Atlanta, GA on 04/09/2021.  I will also send you an email with my contact information if you have any questions. </div><!--end:1614695970618--><><!--begin:1614695977562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695901_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1614695977562--><><!--begin:1614695945326--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695945_cv>:&nbsp;</b></span>No, Thank you very much Tiffany</div><!--end:1614695945326--><><!--begin:1614696042798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695966_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614696042798--><><!--begin:1614696066906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695990_co>:&nbsp;</b></span>It was my pleasure assisting you!</div><!--end:1614696066906--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, dalton sharpe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndalton sharpe:&nbsp;I am great how are you?\r\nTiffany:&nbsp;Great! Thank you for asking.  You can register with me on the chat here, or you can register via email or over the phone since the cost is included with the original registration price we manually register you on our end as to ensure you are not charged.\r\nTiffany:&nbsp;You can use this link as reference to the hands-on schedule: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\ndalton sharpe:&nbsp;I think the best time for me to go would be in Atlanta in April 9th \r\ndalton sharpe:&nbsp;Let me double check real quick with my schedule \r\ndalton sharpe:&nbsp;yes April 9th in atlanta will be the best for my schedule \r\nTiffany:&nbsp;I do want to confirm that you agree to the above policy and are aware your online training course has an expiration date of 05/12/2021. If you agree, I can add you to the dress-out wait list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\ndalton sharpe:&nbsp;I agree \r\nTiffany:&nbsp;What is the best number, ie: a direct line or cell number to reach you at once we have an official decision regarding the class status? \r\ndalton sharpe:&nbsp;tel:7069369359\r\nTiffany:&nbsp;Thank you I have added that to your student profile.  I have you on our wait list for the hands-on class scheduled in Atlanta, GA on 04/09/2021.  I will also send you an email with my contact information if you have any questions. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\ndalton sharpe:&nbsp;No, Thank you very much Tiffany\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTiffany:&nbsp;It was my pleasure assisting you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('239426993mq', 1614788483, 1614790271, 2, 23, 0, 3, 0, 0, 0, 0, 4723, 0, 0, 0, 0, 'Joseph Roberts', 'joseph@brooksapplied.com', '206.169.226.68', '8f3e0b093a2dbb1a161dff9af52aa403', 'Select Area of Inquiry:-_-Other-cus-Company-_-Joseph Roberts-cus-', 'I would like to know where to find answers to the quiz for each module', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to know where to find answers to the quiz for each module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614788564808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788487_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joseph Roberts</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614788564808--><><!--begin:1614788483539--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788525_cv>:&nbsp;</b></span>Hi I am well thanks for asking, hope you are doing good as well.</div><!--end:1614788483539--><><!--begin:1614788568034--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788609_cv>:&nbsp;</b></span>So after i take a quiz and missed some answers i would like to know what the correct answers are, where do i go to find that information</div><!--end:1614788568034--><><!--begin:1614788639208--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788680_cv>:&nbsp;</b></span>Are you still online</div><!--end:1614788639208--><><!--begin:1614788796139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788719_co>:&nbsp;</b></span>Yes thank you! After completing the module quizzes it should tell you if the answer you selected was correct.  If you get the questions wrong I believe the reason it does not list the correct answer is because we want you to go back through and review the module content to ensure understanding and then take the quiz again when you are ready.  Then once you have passed the quiz with a 80% or better or are able to move on to the next module.  You are able to take the module quizzes as many times as you would like.  </div><!--end:1614788796139--><><!--begin:1614788775786--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788817_cv>:&nbsp;</b></span>I passed a quiz with 80% but wanted to know which I missed to loose that 20%.</div><!--end:1614788775786--><><!--begin:1614788922038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788845_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1614788922038--><><!--begin:1614788991157--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789032_cv>:&nbsp;</b></span>So i went back to study the module again and take the quiz but each time I missed something else</div><!--end:1614788991157--><><!--begin:1614789266398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789189_co>:&nbsp;</b></span>One moment please as I review your training account</div><!--end:1614789266398--><><!--begin:1614789178378--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789220_cv>:&nbsp;</b></span>This is on the DOT course</div><!--end:1614789178378--><><!--begin:1614789812607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789735_co>:&nbsp;</b></span>Joseph we normally do not give copies of the quizzes as we want to ensure the students are retaining the information for on the job instances where you will not be able to refer back to our training content.  I have received approval to email you a PDF copy of your most recent passing quiz.    </div><!--end:1614789812607--><><!--begin:1614789964345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789887_co>:&nbsp;</b></span>I will send you the information momentarily to the email address <a href=\'mailto:joseph@brooksapplied.com\' target=\'_blank\' rel=\'noopener noreferrer\'>joseph@brooksapplied.com</a> </div><!--end:1614789964345--><><!--begin:1614789973166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789896_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614789973166--><><!--begin:1614789876339--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789918_cv>:&nbsp;</b></span>OK</div><!--end:1614789876339--><><!--begin:1614790257088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614790180_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614790257088--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to know where to find answers to the quiz for each module\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joseph Roberts!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoseph Roberts:&nbsp;Hi I am well thanks for asking, hope you are doing good as well.\r\nJoseph Roberts:&nbsp;So after i take a quiz and missed some answers i would like to know what the correct answers are, where do i go to find that information\r\nJoseph Roberts:&nbsp;Are you still online\r\nTiffany:&nbsp;Yes thank you! After completing the module quizzes it should tell you if the answer you selected was correct.  If you get the questions wrong I believe the reason it does not list the correct answer is because we want you to go back through and review the module content to ensure understanding and then take the quiz again when you are ready.  Then once you have passed the quiz with a 80% or better or are able to move on to the next module.  You are able to take the module quizzes as many times as you would like.  \r\nJoseph Roberts:&nbsp;I passed a quiz with 80% but wanted to know which I missed to loose that 20%.\r\nTiffany:&nbsp;One moment while I look you up please\r\nJoseph Roberts:&nbsp;So i went back to study the module again and take the quiz but each time I missed something else\r\nTiffany:&nbsp;One moment please as I review your training account\r\nJoseph Roberts:&nbsp;This is on the DOT course\r\nTiffany:&nbsp;Joseph we normally do not give copies of the quizzes as we want to ensure the students are retaining the information for on the job instances where you will not be able to refer back to our training content.  I have received approval to email you a PDF copy of your most recent passing quiz.    \r\nTiffany:&nbsp;I will send you the information momentarily to the email address mailto:joseph@brooksapplied.com \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nJoseph Roberts:&nbsp;OK\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('239861284d8', 1615222761, 1615223206, 2, 23, 0, 9, 0, 0, 0, 0, 2748, 0, 0, 0, 0, 'Amber Burton', 'amber.burton@aptim.com', '157.130.143.214', 'd8cc2e1f275dbb24b00076ddb2d7695c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? ', '<div class=\'ca\'><div class=\'info_box\'><i>I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615222842370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222763_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amber Burton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615222842370--><><!--begin:1615222859585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222780_co>:&nbsp;</b></span>Once moment while I look you up please</div><!--end:1615222859585--><><!--begin:1615222781816--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222781_cv>:&nbsp;</b></span>Doing okay</div><!--end:1615222781816--><><!--begin:1615222785130--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222785_cv>:&nbsp;</b></span>It&#39;s Monday</div><!--end:1615222785130--><><!--begin:1615223024501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222945_co>:&nbsp;</b></span>Per our agreement/contract with APTIM you must use the code at the time of registration/check out in order to receive the discount.  </div><!--end:1615223024501--><><!--begin:1615222963516--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222963_cv>:&nbsp;</b></span>okay well I didn&#39;t have the code wasn&#39;t aware of it</div><!--end:1615222963516--><><!--begin:1615223030754--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615223030_cv>:&nbsp;</b></span>Thank you</div><!--end:1615223030754--><><!--begin:1615223131820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223052_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! </div><!--end:1615223131820--><><!--begin:1615223148810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223069_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1615223148810--><><!--begin:1615223276396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223197_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615223276396--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amber Burton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Once moment while I look you up please\r\nAmber Burton:&nbsp;Doing okay\r\nAmber Burton:&nbsp;It&#39;s Monday\r\nTiffany:&nbsp;Per our agreement/contract with APTIM you must use the code at the time of registration/check out in order to receive the discount.  \r\nAmber Burton:&nbsp;okay well I didn&#39;t have the code wasn&#39;t aware of it\r\nAmber Burton:&nbsp;Thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('239950290xe', 1615311764, 1615312605, 2, 23, 0, 5, 0, 0, 0, 0, 4118, 0, 0, 0, 0, 'Julio C Lopez', 'jlopez@aerotek.com', '216.152.106.25', 'aea4c21850d2f382e2ef9a71c7d2cd7f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aerotek-cus-', 'Wanted to see how I can pull certificates for employees', '<div class=\'ca\'><div class=\'info_box\'><i>Wanted to see how I can pull certificates for employees</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615311846154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311766_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Julio C Lopez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615311846154--><><!--begin:1615311780572--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311780_cv>:&nbsp;</b></span>I am doing well! </div><!--end:1615311780572--><><!--begin:1615311892151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311812_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1615311892151--><><!--begin:1615311863830--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311863_cv>:&nbsp;</b></span>Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records</div><!--end:1615311863830--><><!--begin:1615311982606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311903_co>:&nbsp;</b></span>What is the students name on the certificate and I will look the account details up please?</div><!--end:1615311982606--><><!--begin:1615311939391--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311939_cv>:&nbsp;</b></span>Carlos Quintinilla</div><!--end:1615311939391--><><!--begin:1615312130370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312050_co>:&nbsp;</b></span>I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.</div><!--end:1615312130370--><><!--begin:1615312113231--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615312113_cv>:&nbsp;</b></span>Thats strange as I have the email confirmation of payment received</div><!--end:1615312113231--><><!--begin:1615312232858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312153_co>:&nbsp;</b></span>Please give me one moment to look a bit further</div><!--end:1615312232858--><><!--begin:1615312431864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312352_co>:&nbsp;</b></span>I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. </div><!--end:1615312431864--><><!--begin:1615312436298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312356_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615312436298--><><!--begin:1615312393920--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615312394_cv>:&nbsp;</b></span>That is it thank you Tiffany! </div><!--end:1615312393920--><><!--begin:1615312561753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312482_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615312561753--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Wanted to see how I can pull certificates for employees\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Julio C Lopez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJulio C Lopez:&nbsp;I am doing well! \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nJulio C Lopez:&nbsp;Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records\r\nTiffany:&nbsp;What is the students name on the certificate and I will look the account details up please?\r\nJulio C Lopez:&nbsp;Carlos Quintinilla\r\nTiffany:&nbsp;I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.\r\nJulio C Lopez:&nbsp;Thats strange as I have the email confirmation of payment received\r\nTiffany:&nbsp;Please give me one moment to look a bit further\r\nTiffany:&nbsp;I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJulio C Lopez:&nbsp;That is it thank you Tiffany! \r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24005117477', 1615412645, 1615413211, 2, 23, 0, 2, 0, 0, 5, 0, 4417, 0, 0, 0, 0, 'Mark Halloway', 'mark.halloway@sme-usa.com', '76.112.222.89', '5c0d4fa88924801df48040f41f8dba01', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SME-cus-', 'One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  ', '<div class=\'ca\'><div class=\'info_box\'><i>One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615412727743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412647_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Halloway</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615412727743--><><!--begin:1615412657529--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412657_cv>:&nbsp;</b></span>ok. thanks</div><!--end:1615412657529--><><!--begin:1615412760151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412680_co>:&nbsp;</b></span>Could I please get a student name on the certificate?</div><!--end:1615412760151--><><!--begin:1615412719755--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412719_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf</a></span></div> </div><!--end:1615412719755--><><!--begin:1615412841000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412760_co>:&nbsp;</b></span>One moment while I search her records</div><!--end:1615412841000--><><!--begin:1615412770292--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412770_cv>:&nbsp;</b></span>thanks</div><!--end:1615412770292--><><!--begin:1615412933398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412853_co>:&nbsp;</b></span>Mark I show the completion of her training on 12/20/2019</div><!--end:1615412933398--><><!--begin:1615412895413--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412895_cv>:&nbsp;</b></span>OK so she was correct.  Can we get an updated certificate that includes the date of completion?</div><!--end:1615412895413--><><!--begin:1615413054039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412973_co>:&nbsp;</b></span>Yes I apologize for the error I will send a PDF copy at no fee to your and Renae&#39;s email addresses.</div><!--end:1615413054039--><><!--begin:1615413096395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413016_co>:&nbsp;</b></span>Could you tell me which office you are with?  I have Kim Looman as the main point of contact listed for the Wyoming, MI office which Renae did her training under.</div><!--end:1615413096395--><><!--begin:1615413111540--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413111_cv>:&nbsp;</b></span>Kim is the Amin Team Leader in our Grand Rapids office (Wyoming is a GR bedroom community).  I am SME&#39;s Corporate Safety Director and work in our Plymouth, Michigan, headquarters </div><!--end:1615413111540--><><!--begin:1615413158095--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413158_cv>:&nbsp;</b></span>my email is:   <a href=\'mailto:mark.halloway@sme-usa.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mark.halloway@sme-usa.com</a></div><!--end:1615413158095--><><!--begin:1615413250857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413170_co>:&nbsp;</b></span>EMail was just sent</div><!--end:1615413250857--><><!--begin:1615413255761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413175_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615413255761--><><!--begin:1615413204626--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413204_cv>:&nbsp;</b></span>Nope, not today.  Thanks.  Have a great afternoon!</div><!--end:1615413204626--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Halloway!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Halloway:&nbsp;ok. thanks\r\nTiffany:&nbsp;Could I please get a student name on the certificate?\r\nMark Halloway:&nbsp; Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf \r\nTiffany:&nbsp;One moment while I search her records\r\nMark Halloway:&nbsp;thanks\r\nTiffany:&nbsp;Mark I show the completion of her training on 12/20/2019\r\nMark Halloway:&nbsp;OK so she was correct.  Can we get an updated certificate that includes the date of completion?\r\nTiffany:&nbsp;Yes I apologize for the error I will send a PDF copy at no fee to your and Renae&#39;s email addresses.\r\nTiffany:&nbsp;Could you tell me which office you are with?  I have Kim Looman as the main point of contact listed for the Wyoming, MI office which Renae did her training under.\r\nMark Halloway:&nbsp;Kim is the Amin Team Leader in our Grand Rapids office (Wyoming is a GR bedroom community).  I am SME&#39;s Corporate Safety Director and work in our Plymouth, Michigan, headquarters \r\nMark Halloway:&nbsp;my email is:   mailto:mark.halloway@sme-usa.com\r\nTiffany:&nbsp;EMail was just sent\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMark Halloway:&nbsp;Nope, not today.  Thanks.  Have a great afternoon!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240122086qb', 1615483598, 1615483810, 2, 23, 0, 8, 0, 0, 5, 0, 1761, 150, 0, 0, 0, 'William Steiner', 'WILLIAM.STEINER@CSB.GOV', '24.144.186.80', '5e28f0ab73c8fedf15aad7a40759ec58', 'Select Area of Inquiry:-_-Other-cus-Company-_-CSB-cus-', 'The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?', '<div class=\'ca\'><div class=\'info_box\'><i>The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615483681772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483601_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William Steiner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615483681772--><><!--begin:1615483603400--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483614_cv>:&nbsp;</b></span>Great.</div><!--end:1615483603400--><><!--begin:1615483702987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483622_co>:&nbsp;</b></span>One moment while I take a look at the website please</div><!--end:1615483702987--><><!--begin:1615483624940--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483636_cv>:&nbsp;</b></span>Sure thing.</div><!--end:1615483624940--><><!--begin:1615483830378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483749_co>:&nbsp;</b></span>I will pass that information to our Tier 2 IT department.  If you are interested in registering for that class before hand you can use the button that says register to the right of the listed date/location.</div><!--end:1615483830378--><><!--begin:1615483754170--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483765_cv>:&nbsp;</b></span>Perfect.  Appreciate the help.</div><!--end:1615483754170--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, William Steiner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam Steiner:&nbsp;Great.\r\nTiffany:&nbsp;One moment while I take a look at the website please\r\nWilliam Steiner:&nbsp;Sure thing.\r\nTiffany:&nbsp;I will pass that information to our Tier 2 IT department.  If you are interested in registering for that class before hand you can use the button that says register to the right of the listed date/location.\r\nWilliam Steiner:&nbsp;Perfect.  Appreciate the help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240216954ze', 1615578441, 1615579212, 2, 23, 0, 3, 0, 0, 0, 0, 3004, 0, 0, 0, 0, 'Edgar Alvarez', 'edgaralvarez@dukecrm.com', '98.189.219.244', '26b6937a347839883957dd089c50bfb9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-DUKECRM-cus-', 'I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615578523667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578442_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar Alvarez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615578523667--><><!--begin:1615578476506--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578476_cv>:&nbsp;</b></span>I am great, thank you. How are you?</div><!--end:1615578476506--><><!--begin:1615578617112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578536_co>:&nbsp;</b></span>I am good thanks.  Can you please submit your price match request via email with proof of the competitors price to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>.  We will have to bring any request to management for approval.  </div><!--end:1615578617112--><><!--begin:1615578782072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578701_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1615578782072--><><!--begin:1615578927407--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578927_cv>:&nbsp;</b></span>Thank you, just sent off the price match with the email you provided.  </div><!--end:1615578927407--><><!--begin:1615578953361--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578953_cv>:&nbsp;</b></span>Do you know how long it will take for a response? (estimate)</div><!--end:1615578953361--><><!--begin:1615579089730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579008_co>:&nbsp;</b></span>Wonderful! Someone will respond to you shortly.  I think within 24 business hours hopefully by end of business day on Monday.  </div><!--end:1615579089730--><><!--begin:1615579163762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579082_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1615579163762--><><!--begin:1615579291163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579210_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615579291163--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Edgar Alvarez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEdgar Alvarez:&nbsp;I am great, thank you. How are you?\r\nTiffany:&nbsp;I am good thanks.  Can you please submit your price match request via email with proof of the competitors price to mailto:customerservice@csregs.com.  We will have to bring any request to management for approval.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nEdgar Alvarez:&nbsp;Thank you, just sent off the price match with the email you provided.  \r\nEdgar Alvarez:&nbsp;Do you know how long it will take for a response? (estimate)\r\nTiffany:&nbsp;Wonderful! Someone will respond to you shortly.  I think within 24 business hours hopefully by end of business day on Monday.  \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240225328gb', 1615586802, 1615587103, 1, 23, 0, 5, 0, 0, 0, 0, 2481, 0, 0, 0, 0, 'Laura Herron', 'laura.herron@aptim.com', '173.169.241.128', '592353d2cd3444966112e7ec0d9ce160', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-RCRA REFRESHER-cus-', 'I can\'t submit/advance the questions in the module assessment for air emissions regulations', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t submit/advance the questions in the module assessment for air emissions regulations</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615586885962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586804_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laura Herron</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615586885962--><><!--begin:1615586815394--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615586815_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1615586815394--><><!--begin:1615586914802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586833_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1615586914802--><><!--begin:1615587009161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586928_co>:&nbsp;</b></span>Which computer browser are you using to complete your training on?</div><!--end:1615587009161--><><!--begin:1615587049040--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615587049_cv>:&nbsp;</b></span>No worries - I got it to work.  thank you!</div><!--end:1615587049040--><><!--begin:1615587137918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587056_co>:&nbsp;</b></span>Wonderful!</div><!--end:1615587137918--><><!--begin:1615587142275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587061_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615587142275--><><!--begin:1615587079121--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615587079_cv>:&nbsp;</b></span>No thank you.</div><!--end:1615587079121--><><!--begin:1615587167522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587086_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615587167522--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t submit/advance the questions in the module assessment for air emissions regulations\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Laura Herron!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaura Herron:&nbsp;good and yourself?\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Which computer browser are you using to complete your training on?\r\nLaura Herron:&nbsp;No worries - I got it to work.  thank you!\r\nTiffany:&nbsp;Wonderful!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nLaura Herron:&nbsp;No thank you.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2405420416t', 1615903519, 1615903847, 2, 23, 0, 8, 0, 0, 5, 0, 3094, 0, 0, 0, 0, 'Sydney Elkins', 'Sydney.Elkins@NVEnergy.com', '192.206.180.200', '72f3ecec6b2d2ad36941a5303e84fd03', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-NV Energy-cus-', 'Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.', '<div class=\'ca\'><div class=\'info_box\'><i>Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615903605397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903522_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sydney Elkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615903605397--><><!--begin:1615903538005--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903538_cv>:&nbsp;</b></span>Doing well and you?</div><!--end:1615903538005--><><!--begin:1615903627366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903544_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1615903627366--><><!--begin:1615903635099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903552_co>:&nbsp;</b></span>I am doing great thank you!</div><!--end:1615903635099--><><!--begin:1615903788358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903705_co>:&nbsp;</b></span>I see the recent order 11680 has 6 students invited to start training are these the invites you need resent?</div><!--end:1615903788358--><><!--begin:1615903725120--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903725_cv>:&nbsp;</b></span>Not to all of us.  Just to me if possible.</div><!--end:1615903725120--><><!--begin:1615903738886--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903739_cv>:&nbsp;</b></span>I believe some of the others have completed the training.</div><!--end:1615903738886--><><!--begin:1615903858791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903776_co>:&nbsp;</b></span>I have just resent your course invite you should get it momentarily </div><!--end:1615903858791--><><!--begin:1615903863775--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903780_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615903863775--><><!--begin:1615903802491--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903802_cv>:&nbsp;</b></span>Thank you! I appreciate your help and hope you have a good day.</div><!--end:1615903802491--><><!--begin:1615903901172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903818_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1615903901172--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sydney Elkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSydney Elkins:&nbsp;Doing well and you?\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;I am doing great thank you!\r\nTiffany:&nbsp;I see the recent order 11680 has 6 students invited to start training are these the invites you need resent?\r\nSydney Elkins:&nbsp;Not to all of us.  Just to me if possible.\r\nSydney Elkins:&nbsp;I believe some of the others have completed the training.\r\nTiffany:&nbsp;I have just resent your course invite you should get it momentarily \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSydney Elkins:&nbsp;Thank you! I appreciate your help and hope you have a good day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2405425529x', 1615904029, 1615904957, 2, 23, 0, 8, 0, 0, 5, 0, 5618, 0, 0, 0, 0, 'Katie Merrick', 'Kathryn.merrick@erm.com', '69.207.72.92', '4a53e1dd864a9b037a329aab719eb92c', 'Select Area of Inquiry:-_-Other-cus-Company-_-ERM-cus-', 'I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615904114647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904031_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katie Merrick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615904114647--><><!--begin:1615904066483--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904066_cv>:&nbsp;</b></span>Doing well, and you?</div><!--end:1615904066483--><><!--begin:1615904229872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904147_co>:&nbsp;</b></span>I am good thank you! Please use <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1615904229872--><><!--begin:1615904162004--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904162_cv>:&nbsp;</b></span>I need information on the location, not schedule</div><!--end:1615904162004--><><!--begin:1615904168052--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904168_cv>:&nbsp;</b></span>like what are the location options</div><!--end:1615904168052--><><!--begin:1615904178292--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904178_cv>:&nbsp;</b></span>if you are using the hybrid option</div><!--end:1615904178292--><><!--begin:1615904390255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904307_co>:&nbsp;</b></span>The schedule link has locations as well.  If you click on the above link you will see cities listed with dates for the training.  Then if you click the city name it should redirect you to another page with an current address for our training location in that city.</div><!--end:1615904390255--><><!--begin:1615904421966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904339_co>:&nbsp;</b></span>Where are you located and I can tell you some options?</div><!--end:1615904421966--><><!--begin:1615904384092--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904384_cv>:&nbsp;</b></span>ok I think I see</div><!--end:1615904384092--><><!--begin:1615904393468--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904394_cv>:&nbsp;</b></span>Nyack NY looks like the closest to me</div><!--end:1615904393468--><><!--begin:1615904423332--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904423_cv>:&nbsp;</b></span>for the in person training, are there protocols posted anywhere in terms of COVID precautions?</div><!--end:1615904423332--><><!--begin:1615904430156--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904430_cv>:&nbsp;</b></span>my company would need to know before sending anyone</div><!--end:1615904430156--><><!--begin:1615904568780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904485_co>:&nbsp;</b></span>I can send you an email with our COVID safety policy so you can forward it to your company contacts.</div><!--end:1615904568780--><><!--begin:1615904494637--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904494_cv>:&nbsp;</b></span>also one more clarification- if we do the hybrid learning, the 8 hour refresher module is that the same as what the hands on portion is for the OSHA 40 hour hands on?</div><!--end:1615904494637--><><!--begin:1615904570659--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904570_cv>:&nbsp;</b></span>because what I am looking for is getting an employee the initial 40 hour HAZWOPER training with a hands on portion</div><!--end:1615904570659--><><!--begin:1615904741564--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904741_cv>:&nbsp;</b></span>but schedule is going to be key</div><!--end:1615904741564--><><!--begin:1615904893739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904810_co>:&nbsp;</b></span>We do the online students hands-on portion in class at the same time as the 8-Hour refreshers.  The schedule is the same.    </div><!--end:1615904893739--><><!--begin:1615904820412--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904821_cv>:&nbsp;</b></span>thank you</div><!--end:1615904820412--><><!--begin:1615904826460--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904826_cv>:&nbsp;</b></span>that shoudl answer my question sufficiently</div><!--end:1615904826460--><><!--begin:1615904939860--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904940_cv>:&nbsp;</b></span>Appreciate your assistance</div><!--end:1615904939860--><><!--begin:1615904956179--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904957_cv>:&nbsp;</b></span>I got the safety policy as well</div><!--end:1615904956179--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Katie Merrick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatie Merrick:&nbsp;Doing well, and you?\r\nTiffany:&nbsp;I am good thank you! Please use https://csregs.com/collections/8-hour-hazwoper-annual-refresher as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nKatie Merrick:&nbsp;I need information on the location, not schedule\r\nKatie Merrick:&nbsp;like what are the location options\r\nKatie Merrick:&nbsp;if you are using the hybrid option\r\nTiffany:&nbsp;The schedule link has locations as well.  If you click on the above link you will see cities listed with dates for the training.  Then if you click the city name it should redirect you to another page with an current address for our training location in that city.\r\nTiffany:&nbsp;Where are you located and I can tell you some options?\r\nKatie Merrick:&nbsp;ok I think I see\r\nKatie Merrick:&nbsp;Nyack NY looks like the closest to me\r\nKatie Merrick:&nbsp;for the in person training, are there protocols posted anywhere in terms of COVID precautions?\r\nKatie Merrick:&nbsp;my company would need to know before sending anyone\r\nTiffany:&nbsp;I can send you an email with our COVID safety policy so you can forward it to your company contacts.\r\nKatie Merrick:&nbsp;also one more clarification- if we do the hybrid learning, the 8 hour refresher module is that the same as what the hands on portion is for the OSHA 40 hour hands on?\r\nKatie Merrick:&nbsp;because what I am looking for is getting an employee the initial 40 hour HAZWOPER training with a hands on portion\r\nKatie Merrick:&nbsp;but schedule is going to be key\r\nTiffany:&nbsp;We do the online students hands-on portion in class at the same time as the 8-Hour refreshers.  The schedule is the same.    \r\nKatie Merrick:&nbsp;thank you\r\nKatie Merrick:&nbsp;that shoudl answer my question sufficiently\r\nKatie Merrick:&nbsp;Appreciate your assistance\r\nKatie Merrick:&nbsp;I got the safety policy as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24055525443', 1615916730, 1615917041, 2, 23, 0, 7, 0, 0, 5, 0, 2484, 0, 0, 0, 0, 'Heather Ladesic', 'Heather.ladesic@APTIM.com', '67.20.241.149', 'd7a860fb6d58ed71959699fa44a70288', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'May I have a 30 day extension to finish my 8Hour Refresher course?  ', '<div class=\'ca\'><div class=\'info_box\'><i>May I have a 30 day extension to finish my 8Hour Refresher course?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615916817236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916734_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Ladesic</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615916817236--><><!--begin:1615916753005--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615916753_cv>:&nbsp;</b></span>Good, Thanks</div><!--end:1615916753005--><><!--begin:1615916792494--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615916792_cv>:&nbsp;</b></span>I would like to receive a 30 day extension to my 8 Hour refresher course.  can you help me</div><!--end:1615916792494--><><!--begin:1615917018023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916935_co>:&nbsp;</b></span>I have added a courteous 30 days extension to your online course bring your new expiration date out to 04/18/2021.  We do offer one more 30 days extension at no fee but if you do not complete your training by this new expiration date there is a 25% reactivation fee from the course cost (before discounts) to open your training again.  </div><!--end:1615917018023--><><!--begin:1615917024749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916941_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615917024749--><><!--begin:1615917026258--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615917026_cv>:&nbsp;</b></span>Thank you for your assistance.  That is all I needed.  Thanks again. </div><!--end:1615917026258--><><!--begin:1615917114477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615917031_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615917114477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'May I have a 30 day extension to finish my 8Hour Refresher course?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Heather Ladesic!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeather Ladesic:&nbsp;Good, Thanks\r\nHeather Ladesic:&nbsp;I would like to receive a 30 day extension to my 8 Hour refresher course.  can you help me\r\nTiffany:&nbsp;I have added a courteous 30 days extension to your online course bring your new expiration date out to 04/18/2021.  We do offer one more 30 days extension at no fee but if you do not complete your training by this new expiration date there is a 25% reactivation fee from the course cost (before discounts) to open your training again.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHeather Ladesic:&nbsp;Thank you for your assistance.  That is all I needed.  Thanks again. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2406395005q', 1616001009, 1616001570, 2, 23, 0, 7, 0, 0, 0, 0, 4298, 0, 0, 0, 0, 'Pam Freese', 'pamela.freese@aps.com', '137.91.114.225', 'c3c3804d5f57e6b4b9d59b6e99060192', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APS-cus-', 'Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?', '<div class=\'ca\'><div class=\'info_box\'><i>Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616001096844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Pam Freese</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616001096844--><><!--begin:1616001027647--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001027_cv>:&nbsp;</b></span>Doing well, thanks. You?</div><!--end:1616001027647--><><!--begin:1616001163819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001080_co>:&nbsp;</b></span>I am doing great! Thank you!  I actually have your order up in front of me and was about to get that corrected.</div><!--end:1616001163819--><><!--begin:1616001102307--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001102_cv>:&nbsp;</b></span>Awesome, thank you!</div><!--end:1616001102307--><><!--begin:1616001216232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001132_co>:&nbsp;</b></span>I figured the common was suppose to be a period </div><!--end:1616001216232--><><!--begin:1616001147302--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001147_cv>:&nbsp;</b></span>yes, fat fingered.</div><!--end:1616001147302--><><!--begin:1616001242236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001158_co>:&nbsp;</b></span>No worries we all do it.  </div><!--end:1616001242236--><><!--begin:1616001254599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001171_co>:&nbsp;</b></span>Question for you while I have you on the line..</div><!--end:1616001254599--><><!--begin:1616001179382--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001179_cv>:&nbsp;</b></span>Yes?</div><!--end:1616001179382--><><!--begin:1616001308117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001224_co>:&nbsp;</b></span>I have Lindsay Brisson, CSP as the main contact for APS in Phoenix, AZ is she still a good point of contact?  I ask since you are the person who submitted the registration today.</div><!--end:1616001308117--><><!--begin:1616001270191--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001270_cv>:&nbsp;</b></span>Yes, Lindsay is our safety rep., I submitted enrollment for my team.</div><!--end:1616001270191--><><!--begin:1616001421941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001338_co>:&nbsp;</b></span>Wonderful!  Thank you for the information.  </div><!--end:1616001421941--><><!--begin:1616001426480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001343_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616001426480--><><!--begin:1616001376773--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001376_cv>:&nbsp;</b></span>No, will you be resending the confirmation email?</div><!--end:1616001376773--><><!--begin:1616001613485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001530_co>:&nbsp;</b></span>Yes I will be sending the confirmation email shortly as well as a receipt.</div><!--end:1616001613485--><><!--begin:1616001546061--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001546_cv>:&nbsp;</b></span>Thank you. Have a great rest of your day!</div><!--end:1616001546061--><><!--begin:1616001641695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001558_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1616001641695--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Pam Freese!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPam Freese:&nbsp;Doing well, thanks. You?\r\nTiffany:&nbsp;I am doing great! Thank you!  I actually have your order up in front of me and was about to get that corrected.\r\nPam Freese:&nbsp;Awesome, thank you!\r\nTiffany:&nbsp;I figured the common was suppose to be a period \r\nPam Freese:&nbsp;yes, fat fingered.\r\nTiffany:&nbsp;No worries we all do it.  \r\nTiffany:&nbsp;Question for you while I have you on the line..\r\nPam Freese:&nbsp;Yes?\r\nTiffany:&nbsp;I have Lindsay Brisson, CSP as the main contact for APS in Phoenix, AZ is she still a good point of contact?  I ask since you are the person who submitted the registration today.\r\nPam Freese:&nbsp;Yes, Lindsay is our safety rep., I submitted enrollment for my team.\r\nTiffany:&nbsp;Wonderful!  Thank you for the information.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPam Freese:&nbsp;No, will you be resending the confirmation email?\r\nTiffany:&nbsp;Yes I will be sending the confirmation email shortly as well as a receipt.\r\nPam Freese:&nbsp;Thank you. Have a great rest of your day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240713920aj', 1616075390, 1616075756, 2, 23, 0, 3, 0, 0, 0, 0, 2733, 0, 0, 0, 0, 'Tyler', 'tyler.vas@aecom.com', '131.106.231.55', '88d7bc512dd01ac8b9e1a2af51d4c7ef', 'Select Area of Inquiry:-_-Other-cus-Company-_-AECOM-cus-', 'Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616075476026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075392_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tyler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616075476026--><><!--begin:1616075410849--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075410_cv>:&nbsp;</b></span>Hi Tiffany. I&#39;m well, you?</div><!--end:1616075410849--><><!--begin:1616075557446--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075473_co>:&nbsp;</b></span>I am doing good, thank you!</div><!--end:1616075557446--><><!--begin:1616075595430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075511_co>:&nbsp;</b></span>I am going to go ahead and send you an email with a link and information on how to register for the hands-on training class.  </div><!--end:1616075595430--><><!--begin:1616075649375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075565_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616075649375--><><!--begin:1616075608796--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075608_cv>:&nbsp;</b></span>Okay. Does that include a list of in-person places where I can get the hands on training to complete the HAZWOPER?</div><!--end:1616075608796--><><!--begin:1616075728454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075644_co>:&nbsp;</b></span>I have included a link in the email to where you can reference a schedule, yes.</div><!--end:1616075728454--><><!--begin:1616075671847--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075671_cv>:&nbsp;</b></span>Ok, great. Thank you. That is probably all the information I would need right now.</div><!--end:1616075671847--><><!--begin:1616075780698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075696_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616075780698--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Tyler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTyler:&nbsp;Hi Tiffany. I&#39;m well, you?\r\nTiffany:&nbsp;I am doing good, thank you!\r\nTiffany:&nbsp;I am going to go ahead and send you an email with a link and information on how to register for the hands-on training class.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTyler:&nbsp;Okay. Does that include a list of in-person places where I can get the hands on training to complete the HAZWOPER?\r\nTiffany:&nbsp;I have included a link in the email to where you can reference a schedule, yes.\r\nTyler:&nbsp;Ok, great. Thank you. That is probably all the information I would need right now.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240801744mt', 1616163219, 1616163513, 2, 23, 0, 7, 0, 0, 0, 0, 3702, 0, 0, 0, 0, 'Bill Lauder', 'blauder@wpcgroup.us', '74.126.26.246', '642189e816c28fd5f0fbc21d0eead399', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Waterfront Petroleum-cus-', 'Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616163306903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163222_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bill Lauder</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616163306903--><><!--begin:1616163327961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163243_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1616163327961--><><!--begin:1616163252993--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163252_cv>:&nbsp;</b></span>ok</div><!--end:1616163252993--><><!--begin:1616163404958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163320_co>:&nbsp;</b></span>Can you please verify you are logging into the correct site by trying to log in using this page <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1616163404958--><><!--begin:1616163351071--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163350_cv>:&nbsp;</b></span>yes </div><!--end:1616163351071--><><!--begin:1616163360492--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163360_cv>:&nbsp;</b></span>i am</div><!--end:1616163360492--><><!--begin:1616163372227--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163371_cv>:&nbsp;</b></span>want me to click you link and try there</div><!--end:1616163372227--><><!--begin:1616163378423--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163378_cv>:&nbsp;</b></span>your*</div><!--end:1616163378423--><><!--begin:1616163463146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163378_co>:&nbsp;</b></span>Yes please</div><!--end:1616163463146--><><!--begin:1616163438846--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163438_cv>:&nbsp;</b></span>ok now it worked. </div><!--end:1616163438846--><><!--begin:1616163443252--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163442_cv>:&nbsp;</b></span>thank you </div><!--end:1616163443252--><><!--begin:1616163539041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163454_co>:&nbsp;</b></span>Wonderful! My pleasure! </div><!--end:1616163539041--><><!--begin:1616163542757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163458_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616163542757--><><!--begin:1616163486062--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163485_cv>:&nbsp;</b></span>nope thats all for now. thank you tiffany!</div><!--end:1616163486062--><><!--begin:1616163581200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163497_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616163581200--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bill Lauder!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nBill Lauder:&nbsp;ok\r\nTiffany:&nbsp;Can you please verify you are logging into the correct site by trying to log in using this page https://csregsonline.com/\r\nBill Lauder:&nbsp;yes \r\nBill Lauder:&nbsp;i am\r\nBill Lauder:&nbsp;want me to click you link and try there\r\nBill Lauder:&nbsp;your*\r\nTiffany:&nbsp;Yes please\r\nBill Lauder:&nbsp;ok now it worked. \r\nBill Lauder:&nbsp;thank you \r\nTiffany:&nbsp;Wonderful! My pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBill Lauder:&nbsp;nope thats all for now. thank you tiffany!\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240814909y5', 1616176381, 1616176577, 1, 23, 0, 4, 0, 0, 0, 0, 3624, 0, 0, 0, 0, 'parya saneipoor', 'psaneipoor@mecaenviro.com', '108.217.225.255', '4ec261cde5f3dfac61def66e079b6388', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Parya Saneipoor-cus-Online Course-_-Millennium Consulting Associates-cus-', 'I completed the first module but the second one is not black so i can\'t move to the next one', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the first module but the second one is not black so i can\'t move to the next one</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616176468993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176384_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>parya saneipoor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616176468993--><><!--begin:1616176517131--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176399_cv>:&nbsp;</b></span>Thank you, how about you?</div><!--end:1616176517131--><><!--begin:1616176515499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176431_co>:&nbsp;</b></span>I am doing well thank you! </div><!--end:1616176515499--><><!--begin:1616176539591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176455_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1616176539591--><><!--begin:1616176574438--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176456_cv>:&nbsp;</b></span>i am taking on line 8 -hr HAZWOPER</div><!--end:1616176574438--><><!--begin:1616176610083--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176492_cv>:&nbsp;</b></span>got it</div><!--end:1616176610083--><><!--begin:1616176613417--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176495_cv>:&nbsp;</b></span>thanks</div><!--end:1616176613417--><><!--begin:1616176580113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176495_co>:&nbsp;</b></span>I show you still have to log an additional 6 minutes and 56 seconds in the course to proceed to the next module.</div><!--end:1616176580113--><><!--begin:1616176584391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176500_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616176584391--><><!--begin:1616176644260--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176526_cv>:&nbsp;</b></span>|_</div><!--end:1616176644260--><><!--begin:1616176636592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176552_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616176636592--><><!--begin:1616176682186--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176564_cv>:&nbsp;</b></span>you too</div><!--end:1616176682186--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I completed the first module but the second one is not black so i can\'t move to the next one\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, parya saneipoor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nparya saneipoor:&nbsp;Thank you, how about you?\r\nTiffany:&nbsp;I am doing well thank you! \r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nparya saneipoor:&nbsp;i am taking on line 8 -hr HAZWOPER\r\nparya saneipoor:&nbsp;got it\r\nparya saneipoor:&nbsp;thanks\r\nTiffany:&nbsp;I show you still have to log an additional 6 minutes and 56 seconds in the course to proceed to the next module.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nparya saneipoor:&nbsp;|_\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nparya saneipoor:&nbsp;you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241064874h4', 1616426364, 1616426711, 2, 23, 0, 4, 0, 0, 0, 0, 2872, 0, 0, 0, 0, 'Britnee L Nesmith', 'Britnee.Nesmith@temple.edu', '155.247.230.179', 'dddf0728ecf6427cd3c083b65ff75e0c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Temple-cus-', 'Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616426453542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426367_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Britnee L Nesmith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616426453542--><><!--begin:1616426376690--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426376_cv>:&nbsp;</b></span>hello i am well</div><!--end:1616426376690--><><!--begin:1616426540961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426455_co>:&nbsp;</b></span>I see you are completed with the online portion of training.  We are currently taking registrations for this Friday classes which are scheduled for Dallas, TX, Lansing, MI, Modesto, CA Nyack, NY and Raleigh, NC</div><!--end:1616426540961--><><!--begin:1616426563032--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426477_co>:&nbsp;</b></span>Do any of these locations work for you?</div><!--end:1616426563032--><><!--begin:1616426528014--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426528_cv>:&nbsp;</b></span>no can you give me the next set of locations </div><!--end:1616426528014--><><!--begin:1616426690195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426604_co>:&nbsp;</b></span>I just sent you an email with a link to the schedule as well as information on how to register.  Once you have a location you would like to attend and find a date please call our office or email me back the Monday the week of the class you are interested in.</div><!--end:1616426690195--><><!--begin:1616426696759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426610_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616426696759--><><!--begin:1616426627779--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426628_cv>:&nbsp;</b></span>thank you recieved</div><!--end:1616426627779--><><!--begin:1616426751760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426665_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616426751760--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Britnee L Nesmith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBritnee L Nesmith:&nbsp;hello i am well\r\nTiffany:&nbsp;I see you are completed with the online portion of training.  We are currently taking registrations for this Friday classes which are scheduled for Dallas, TX, Lansing, MI, Modesto, CA Nyack, NY and Raleigh, NC\r\nTiffany:&nbsp;Do any of these locations work for you?\r\nBritnee L Nesmith:&nbsp;no can you give me the next set of locations \r\nTiffany:&nbsp;I just sent you an email with a link to the schedule as well as information on how to register.  Once you have a location you would like to attend and find a date please call our office or email me back the Monday the week of the class you are interested in.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBritnee L Nesmith:&nbsp;thank you recieved\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241155501qs', 1616516969, 1616517707, 1, 23, 0, 3, 0, 0, 0, 0, 3321, 0, 0, 0, 0, 'michael Harden', 'mharden@trccompanies.com', '67.181.59.75', 'b67cae50d8ae1f3a23896903bbaeddfd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-Confined SPace-cus-', 'I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616517061964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616516975_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>michael Harden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616517061964--><><!--begin:1616517208838--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616516991_cv>:&nbsp;</b></span>pretty good.</div><!--end:1616517208838--><><!--begin:1616517217229--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616517000_cv>:&nbsp;</b></span>and you?</div><!--end:1616517217229--><><!--begin:1616517123803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517037_co>:&nbsp;</b></span>Good thank you.  One moment while I look your account up</div><!--end:1616517123803--><><!--begin:1616517348248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517262_co>:&nbsp;</b></span>From what I see it looks like you did complete the survey which is not a requirement as for the assessment, if the next module or assessment is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.<br>Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.<br>Even if you have completed and passed all previous modules the time requirement must be met. You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.</div><!--end:1616517348248--><><!--begin:1616517679432--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616517462_cv>:&nbsp;</b></span>Thank you. If I go though and put in some review time on the mudules will I have to take the test at the end of the modules or just conduct the review time and not worry about the test at the end of the module since I have already taken the assessment?   Also do I just pick a module for time review?</div><!--end:1616517679432--><><!--begin:1616517793770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517707_co>:&nbsp;</b></span>You can put review time in any previous module or modules.  Since you have already passed the quizzes it is not required to retake any of them.   We do advise studying the quizzes as some of the final assessment questions are based around those quiz questions. So if you are doing well on the module quizzes you should do good on the final assessment.  Once you do start the final assessment you only have 3 chances to pass with a 70% or better so lease be sure you are ready before you start.   </div><!--end:1616517793770--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, michael Harden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmichael Harden:&nbsp;pretty good.\r\nmichael Harden:&nbsp;and you?\r\nTiffany:&nbsp;Good thank you.  One moment while I look your account up\r\nTiffany:&nbsp;From what I see it looks like you did complete the survey which is not a requirement as for the assessment, if the next module or assessment is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.Even if you have completed and passed all previous modules the time requirement must be met. You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.\r\nmichael Harden:&nbsp;Thank you. If I go though and put in some review time on the mudules will I have to take the test at the end of the modules or just conduct the review time and not worry about the test at the end of the module since I have already taken the assessment?   Also do I just pick a module for time review?\r\nTiffany:&nbsp;You can put review time in any previous module or modules.  Since you have already passed the quizzes it is not required to retake any of them.   We do advise studying the quizzes as some of the final assessment questions are based around those quiz questions. So if you are doing well on the module quizzes you should do good on the final assessment.  Once you do start the final assessment you only have 3 chances to pass with a 70% or better so lease be sure you are ready before you start.   \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('241232963ug', 1616594437, 1616595228, 2, 23, 0, 5, 0, 0, 0, 0, 5215, 0, 0, 0, 0, 'William L Greenwood', 'maintenance@micropac.com', '76.85.7.185', 'cd53e739f39f965950c09e08d047113e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Micropac Industries Inc.-cus-', 'I\'m trying to take my on line class', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to take my on line class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616594526776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594440_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William L Greenwood</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616594526776--><><!--begin:1616594434021--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594460_cv>:&nbsp;</b></span>doing ok </div><!--end:1616594434021--><><!--begin:1616594444733--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594471_cv>:&nbsp;</b></span>how are you?</div><!--end:1616594444733--><><!--begin:1616594578681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594492_co>:&nbsp;</b></span>I am doing good.  Thanks.  Have you registered for the training yet?</div><!--end:1616594578681--><><!--begin:1616594482571--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594509_cv>:&nbsp;</b></span>yes I did</div><!--end:1616594482571--><><!--begin:1616594642161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594555_co>:&nbsp;</b></span>I am looking you up, one moment please</div><!--end:1616594642161--><><!--begin:1616594553737--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594580_cv>:&nbsp;</b></span>I am not at work today and was trying to take this class at home</div><!--end:1616594553737--><><!--begin:1616594765993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594679_co>:&nbsp;</b></span>the log in page is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1616594765993--><><!--begin:1616594774021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594687_co>:&nbsp;</b></span>Username will be your email address</div><!--end:1616594774021--><><!--begin:1616594779269--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594806_cv>:&nbsp;</b></span>I am logged in to the page not sure what to do still</div><!--end:1616594779269--><><!--begin:1616594822379--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594849_cv>:&nbsp;</b></span>it says there are no items in my training plan</div><!--end:1616594822379--><><!--begin:1616594955455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594868_co>:&nbsp;</b></span>Do you have access to you email address?</div><!--end:1616594955455--><><!--begin:1616594865266--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594892_cv>:&nbsp;</b></span>not for the micropac address</div><!--end:1616594865266--><><!--begin:1616594894514--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594921_cv>:&nbsp;</b></span>this is on my personal computer at home</div><!--end:1616594894514--><><!--begin:1616595015590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594929_co>:&nbsp;</b></span>Okay. I will add the course manually to your account.  Please refresh the page and the new course should be visible now </div><!--end:1616595015590--><><!--begin:1616595100675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595014_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1616595100675--><><!--begin:1616595056960--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595083_cv>:&nbsp;</b></span>how do I start it?</div><!--end:1616595056960--><><!--begin:1616595183519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595097_co>:&nbsp;</b></span>Click the course title</div><!--end:1616595183519--><><!--begin:1616595112317--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595139_cv>:&nbsp;</b></span>got it thanks</div><!--end:1616595112317--><><!--begin:1616595259533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595173_co>:&nbsp;</b></span>DO you have any more questions or is there anything else I can assist you with?</div><!--end:1616595259533--><><!--begin:1616595185500--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595212_cv>:&nbsp;</b></span>thanks you have been a great help. have a nice day</div><!--end:1616595185500--><><!--begin:1616595313201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595226_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616595313201--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to take my on line class\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, William L Greenwood!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam L Greenwood:&nbsp;doing ok \r\nWilliam L Greenwood:&nbsp;how are you?\r\nTiffany:&nbsp;I am doing good.  Thanks.  Have you registered for the training yet?\r\nWilliam L Greenwood:&nbsp;yes I did\r\nTiffany:&nbsp;I am looking you up, one moment please\r\nWilliam L Greenwood:&nbsp;I am not at work today and was trying to take this class at home\r\nTiffany:&nbsp;the log in page is https://csregsonline.com/\r\nTiffany:&nbsp;Username will be your email address\r\nWilliam L Greenwood:&nbsp;I am logged in to the page not sure what to do still\r\nWilliam L Greenwood:&nbsp;it says there are no items in my training plan\r\nTiffany:&nbsp;Do you have access to you email address?\r\nWilliam L Greenwood:&nbsp;not for the micropac address\r\nWilliam L Greenwood:&nbsp;this is on my personal computer at home\r\nTiffany:&nbsp;Okay. I will add the course manually to your account.  Please refresh the page and the new course should be visible now \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nWilliam L Greenwood:&nbsp;how do I start it?\r\nTiffany:&nbsp;Click the course title\r\nWilliam L Greenwood:&nbsp;got it thanks\r\nTiffany:&nbsp;DO you have any more questions or is there anything else I can assist you with?\r\nWilliam L Greenwood:&nbsp;thanks you have been a great help. have a nice day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241244299r8', 1616605776, 1616606281, 1, 23, 0, 6, 0, 0, 0, 0, 2662, 0, 0, 0, 0, 'michael', 'mharden@trccompanies.com', '67.181.59.75', 'b67cae50d8ae1f3a23896903bbaeddfd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-confine space-cus-', 'I was wondering how long do I have to wait until I can re take the final assessment after failing?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering how long do I have to wait until I can re take the final assessment after failing?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616605864900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616605778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>michael</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616605864900--><><!--begin:1616606026452--><div class=\'cv\'><span class=\'notranslate\'><b>michael<timestamp_1616605807_cv>:&nbsp;</b></span>would be better if I had passed the exam</div><!--end:1616606026452--><><!--begin:1616606045962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616605959_co>:&nbsp;</b></span>You can retake the exam immediately if you would like but we advise after receiving a failing score to go back through and study the course content and module quizzes prior to retaking the exam.  You only have three attempts to pass the final exam.  If you fail all three attempts you will need to be re-registered for the course and complete the course in it&#39;s entirety prior to having three more attempts at the exam.  </div><!--end:1616606045962--><><!--begin:1616606255238--><div class=\'cv\'><span class=\'notranslate\'><b>michael<timestamp_1616606036_cv>:&nbsp;</b></span>thank you. plus I can say im not much of a test taker. tests are one of my handycaps</div><!--end:1616606255238--><><!--begin:1616606218261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606131_co>:&nbsp;</b></span>Something that might make things easier is if you take notes during training and refer to your notes during the exam if you would like.  </div><!--end:1616606218261--><><!--begin:1616606222333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606135_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616606222333--><><!--begin:1616606364899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606278_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616606364899--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wondering how long do I have to wait until I can re take the final assessment after failing?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, michael!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmichael:&nbsp;would be better if I had passed the exam\r\nTiffany:&nbsp;You can retake the exam immediately if you would like but we advise after receiving a failing score to go back through and study the course content and module quizzes prior to retaking the exam.  You only have three attempts to pass the final exam.  If you fail all three attempts you will need to be re-registered for the course and complete the course in it&#39;s entirety prior to having three more attempts at the exam.  \r\nmichael:&nbsp;thank you. plus I can say im not much of a test taker. tests are one of my handycaps\r\nTiffany:&nbsp;Something that might make things easier is if you take notes during training and refer to your notes during the exam if you would like.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('24166572125', 1617027187, 1617027800, 2, 23, 0, 3, 0, 0, 0, 0, 4589, 0, 0, 0, 0, 'Nicholas Cordivari', 'nikicordo17@aol.com', '69.141.130.202', 'b80d7381d68280d6ab9b56f3b387963b', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'Trying to purchase 8 hour refresher course with my account but the system says I do not have an account', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to purchase 8 hour refresher course with my account but the system says I do not have an account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617027284191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Cordivari</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617027284191--><><!--begin:1617027204425--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027204_cv>:&nbsp;</b></span>good how are you</div><!--end:1617027204425--><><!--begin:1617027438093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027349_co>:&nbsp;</b></span>When purchasing training you add the desired course(s) to your cart and at checkout you enter your email address and it will link the course to your account.  After the purchasing has been completed you will get an email with a link that you will follow.</div><!--end:1617027438093--><><!--begin:1617027391458--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027391_cv>:&nbsp;</b></span>ok, so there is no need to login when purchasing the course?</div><!--end:1617027391458--><><!--begin:1617027494066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027405_co>:&nbsp;</b></span>I do see you have an account with your aol email address which you completed your 40-Hour HAZWOPER on. </div><!--end:1617027494066--><><!--begin:1617027519065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027430_co>:&nbsp;</b></span>That is correct at checkout when you add your email address it should link the purchase to you account</div><!--end:1617027519065--><><!--begin:1617027523022--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027523_cv>:&nbsp;</b></span>when i login to view my axtivity report, i can sucessfully loin. but when i login to purchase the online training it says i do not have an account </div><!--end:1617027523022--><><!--begin:1617027529169--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027529_cv>:&nbsp;</b></span>are they two different accounts?</div><!--end:1617027529169--><><!--begin:1617027636931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027548_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1617027636931--><><!--begin:1617027664251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027575_co>:&nbsp;</b></span>One is for purchase history and the other is training history</div><!--end:1617027664251--><><!--begin:1617027630066--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027630_cv>:&nbsp;</b></span>oh ok. if i decide to not make an account when purchasing, will it automatically link to training history </div><!--end:1617027630066--><><!--begin:1617027648079--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027648_cv>:&nbsp;</b></span>if i provide my email when purchasing </div><!--end:1617027648079--><><!--begin:1617027828133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027739_co>:&nbsp;</b></span>Yes</div><!--end:1617027828133--><><!--begin:1617027753439--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027753_cv>:&nbsp;</b></span>ok thank you</div><!--end:1617027753439--><><!--begin:1617027852265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027763_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617027852265--><><!--begin:1617027777619--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027777_cv>:&nbsp;</b></span>no thats it thanks have a good day</div><!--end:1617027777619--><><!--begin:1617027889397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027800_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617027889397--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Trying to purchase 8 hour refresher course with my account but the system says I do not have an account\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Nicholas Cordivari!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas Cordivari:&nbsp;good how are you\r\nTiffany:&nbsp;When purchasing training you add the desired course(s) to your cart and at checkout you enter your email address and it will link the course to your account.  After the purchasing has been completed you will get an email with a link that you will follow.\r\nNicholas Cordivari:&nbsp;ok, so there is no need to login when purchasing the course?\r\nTiffany:&nbsp;I do see you have an account with your aol email address which you completed your 40-Hour HAZWOPER on. \r\nTiffany:&nbsp;That is correct at checkout when you add your email address it should link the purchase to you account\r\nNicholas Cordivari:&nbsp;when i login to view my axtivity report, i can sucessfully loin. but when i login to purchase the online training it says i do not have an account \r\nNicholas Cordivari:&nbsp;are they two different accounts?\r\nTiffany:&nbsp;Yes that is correct\r\nTiffany:&nbsp;One is for purchase history and the other is training history\r\nNicholas Cordivari:&nbsp;oh ok. if i decide to not make an account when purchasing, will it automatically link to training history \r\nNicholas Cordivari:&nbsp;if i provide my email when purchasing \r\nTiffany:&nbsp;Yes\r\nNicholas Cordivari:&nbsp;ok thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nNicholas Cordivari:&nbsp;no thats it thanks have a good day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('241683477qz', 1617044942, 1617045959, 1, 23, 0, 2, 0, 0, 0, 0, 3715, 0, 0, 0, 0, 'sterling smith', 'ssmi15@lsuhsc.edu', '68.227.70.204', '17cecbc095bec8c5cce1e14f84d54723', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-lsuhsc-cus-Online Course-_-8 hour hazwoper refresher course-cus-', 'not allowing to advance to next section after completing last section', '<div class=\'ca\'><div class=\'info_box\'><i>not allowing to advance to next section after completing last section</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617045039560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617044950_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>sterling smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617045039560--><><!--begin:1617045074851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617044985_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1617045074851--><><!--begin:1617045150619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045061_co>:&nbsp;</b></span>I see lesson 02: Principles of Safety is unlocked and able to start.</div><!--end:1617045150619--><><!--begin:1617045114711--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045103_cv>:&nbsp;</b></span>It wont open up</div><!--end:1617045114711--><><!--begin:1617045158723--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045147_cv>:&nbsp;</b></span>it sends me back to the previous lesson & score</div><!--end:1617045158723--><><!--begin:1617045237331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045148_co>:&nbsp;</b></span>Which browser are logged in under</div><!--end:1617045237331--><><!--begin:1617045186448--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045174_cv>:&nbsp;</b></span>outlook</div><!--end:1617045186448--><><!--begin:1617045292385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045203_co>:&nbsp;</b></span>Google Chrome, Internet Explorer, Microsoft Edge, Safari</div><!--end:1617045292385--><><!--begin:1617045269122--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045257_cv>:&nbsp;</b></span>Internet explorer</div><!--end:1617045269122--><><!--begin:1617045432365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045343_co>:&nbsp;</b></span>Please log in under a different browser as Internet Explorer does not support our training and may cause errors such as the one you are experiencing </div><!--end:1617045432365--><><!--begin:1617045528937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045440_co>:&nbsp;</b></span>Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.</div><!--end:1617045528937--><><!--begin:1617045529687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045440_co>:&nbsp;</b></span>Note: Microsoft Internet Explorer is not recommended</div><!--end:1617045529687--><><!--begin:1617045545123--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045533_cv>:&nbsp;</b></span>Microsoft exchange</div><!--end:1617045545123--><><!--begin:1617045817093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045728_co>:&nbsp;</b></span>Sterling I do see that you have been training under Internet Explorer.  Please log out and log back in using one of the above listed browser types and you should be able to proceed through the training.  </div><!--end:1617045817093--><><!--begin:1617046048800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045959_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617046048800--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'not allowing to advance to next section after completing last section\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, sterling smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nTiffany:&nbsp;I see lesson 02: Principles of Safety is unlocked and able to start.\r\nsterling smith:&nbsp;It wont open up\r\nsterling smith:&nbsp;it sends me back to the previous lesson & score\r\nTiffany:&nbsp;Which browser are logged in under\r\nsterling smith:&nbsp;outlook\r\nTiffany:&nbsp;Google Chrome, Internet Explorer, Microsoft Edge, Safari\r\nsterling smith:&nbsp;Internet explorer\r\nTiffany:&nbsp;Please log in under a different browser as Internet Explorer does not support our training and may cause errors such as the one you are experiencing \r\nTiffany:&nbsp;Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.\r\nTiffany:&nbsp;Note: Microsoft Internet Explorer is not recommended\r\nsterling smith:&nbsp;Microsoft exchange\r\nTiffany:&nbsp;Sterling I do see that you have been training under Internet Explorer.  Please log out and log back in using one of the above listed browser types and you should be able to proceed through the training.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2419298572y', 1617291322, 1617291747, 2, 23, 0, 13, 0, 0, 0, 0, 1922, 0, 0, 0, 0, 'jesse reyes', 'jesse.reyes@signatureflight.com', '204.239.11.6', 'b50585ad1384745b8745a5a29f889e6f', 'Select Area of Inquiry:-_-Other-cus-Company-_-Signature Aviation -cus-', 'Cant find the CFR 139 fueling supervisor course', '<div class=\'ca\'><div class=\'info_box\'><i>Cant find the CFR 139 fueling supervisor course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617291432715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291342_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>jesse reyes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617291432715--><><!--begin:1617291615279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291525_co>:&nbsp;</b></span>I do not believe we offer the training you are looking for specifically.  </div><!--end:1617291615279--><><!--begin:1617291637304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291547_co>:&nbsp;</b></span>I have sent you an email with the updated course catalog.  </div><!--end:1617291637304--><><!--begin:1617291584595--><div class=\'cv\'><span class=\'notranslate\'><b>jesse reyes<timestamp_1617291584_cv>:&nbsp;</b></span>perfect thank you</div><!--end:1617291584595--><><!--begin:1617291707609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291617_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617291707609--><><!--begin:1617291837922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291747_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617291837922--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Cant find the CFR 139 fueling supervisor course\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, jesse reyes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;I do not believe we offer the training you are looking for specifically.  \r\nTiffany:&nbsp;I have sent you an email with the updated course catalog.  \r\njesse reyes:&nbsp;perfect thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2419448066j', 1617306313, 1617306358, 2, 23, 0, 5, 0, 0, 0, 0, 1169, 0, 0, 0, 0, 'Randall W Craig', 'rwc8765@gmail.com', '67.135.7.82', '2232366399653053e1692e2c8aee2bc1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Texegy-cus-', 'For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person', '<div class=\'ca\'><div class=\'info_box\'><i>For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617306406267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617306315_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Randall W Craig</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617306406267--><><!--begin:1617306326648--><div class=\'cv\'><span class=\'notranslate\'><b>Randall W Craig<timestamp_1617306327_cv>:&nbsp;</b></span>good</div><!--end:1617306326648--><><!--begin:1617306430011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617306339_co>:&nbsp;</b></span>yes that is correct</div><!--end:1617306430011--><><!--begin:1617306350338--><div class=\'cv\'><span class=\'notranslate\'><b>Randall W Craig<timestamp_1617306350_cv>:&nbsp;</b></span>thank you</div><!--end:1617306350338--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Randall W Craig!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRandall W Craig:&nbsp;good\r\nTiffany:&nbsp;yes that is correct\r\nRandall W Craig:&nbsp;thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242031544s9', 1617393026, 1617393897, 2, 23, 0, 11, 0, 0, 0, 0, 5868, 0, 0, 0, 0, 'Jennifer Simms', 'jennifer.simms@jacobs.com', '108.71.211.192', 'a5b1f6423c62be200011d94d4ea49732', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Jacobs-cus-', 'I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?', '<div class=\'ca\'><div class=\'info_box\'><i>I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617393119513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393028_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Simms</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617393119513--><><!--begin:1617393040671--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393040_cv>:&nbsp;</b></span>I am well. How are you?</div><!--end:1617393040671--><><!--begin:1617393166235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393075_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1617393166235--><><!--begin:1617393174145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393083_co>:&nbsp;</b></span>One moment while I pull up those dates</div><!--end:1617393174145--><><!--begin:1617393111463--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393111_cv>:&nbsp;</b></span>okay, thank you</div><!--end:1617393111463--><><!--begin:1617393358200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393267_co>:&nbsp;</b></span>Cleveland, OH 06/01-06/04...Cincinnati, OH 06/15-06/18......Columbus, OH 06/22-06/25</div><!--end:1617393358200--><><!--begin:1617393376440--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393376_cv>:&nbsp;</b></span>are those in-person all week, or a hybrid?</div><!--end:1617393376440--><><!--begin:1617393493672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393402_co>:&nbsp;</b></span>in person 4/10-hour days</div><!--end:1617393493672--><><!--begin:1617393434099--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393434_cv>:&nbsp;</b></span>are there any hydrid options?</div><!--end:1617393434099--><><!--begin:1617393564928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393474_co>:&nbsp;</b></span>Yes we have online options with hands-on portion included</div><!--end:1617393564928--><><!--begin:1617393577867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393487_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1617393577867--><><!--begin:1617393584800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393494_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1617393584800--><><!--begin:1617393544019--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393544_cv>:&nbsp;</b></span>what are the dates for the hybrid classes?</div><!--end:1617393544019--><><!--begin:1617393710237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393619_co>:&nbsp;</b></span>Those are online classes so you can start almost immediately after registration</div><!--end:1617393710237--><><!--begin:1617393641157--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393641_cv>:&nbsp;</b></span>when are the in-person portions of the class offered?</div><!--end:1617393641157--><><!--begin:1617393814552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393723_co>:&nbsp;</b></span>Those are scheduled for the last days of the seminar classes so 06/04 in Cleveland, OH..06/18 in Cincinnati, OH and 06/25 in Columbus, OH</div><!--end:1617393814552--><><!--begin:1617393754957--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393755_cv>:&nbsp;</b></span>okay, so they could do it online, and then attend the 4th day in-person. I got it! thank you!</div><!--end:1617393754957--><><!--begin:1617393881602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393790_co>:&nbsp;</b></span>Yes!  Before they can register for the in person portion they have to have the online portion completed. </div><!--end:1617393881602--><><!--begin:1617393828789--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393828_cv>:&nbsp;</b></span>oh, okay</div><!--end:1617393828789--><><!--begin:1617393950476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393859_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1617393950476--><><!--begin:1617393872591--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393872_cv>:&nbsp;</b></span>no, that is all. thank you for all of your help!</div><!--end:1617393872591--><><!--begin:1617393977325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393886_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617393977325--><><!--begin:1617393893114--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393893_cv>:&nbsp;</b></span>you too!</div><!--end:1617393893114--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jennifer Simms!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJennifer Simms:&nbsp;I am well. How are you?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;One moment while I pull up those dates\r\nJennifer Simms:&nbsp;okay, thank you\r\nTiffany:&nbsp;Cleveland, OH 06/01-06/04...Cincinnati, OH 06/15-06/18......Columbus, OH 06/22-06/25\r\nJennifer Simms:&nbsp;are those in-person all week, or a hybrid?\r\nTiffany:&nbsp;in person 4/10-hour days\r\nJennifer Simms:&nbsp;are there any hydrid options?\r\nTiffany:&nbsp;Yes we have online options with hands-on portion included\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nJennifer Simms:&nbsp;what are the dates for the hybrid classes?\r\nTiffany:&nbsp;Those are online classes so you can start almost immediately after registration\r\nJennifer Simms:&nbsp;when are the in-person portions of the class offered?\r\nTiffany:&nbsp;Those are scheduled for the last days of the seminar classes so 06/04 in Cleveland, OH..06/18 in Cincinnati, OH and 06/25 in Columbus, OH\r\nJennifer Simms:&nbsp;okay, so they could do it online, and then attend the 4th day in-person. I got it! thank you!\r\nTiffany:&nbsp;Yes!  Before they can register for the in person portion they have to have the online portion completed. \r\nJennifer Simms:&nbsp;oh, okay\r\nTiffany:&nbsp;Do you have any other questions?\r\nJennifer Simms:&nbsp;no, that is all. thank you for all of your help!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJennifer Simms:&nbsp;you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242033315rr', 1617394793, 1617395031, 2, 23, 0, 11, 0, 0, 0, 0, 3205, 0, 0, 0, 0, 'Jed Davis', 'Jed.Davis@cordenpharma.com', '204.133.30.36', 'e3e79fff9996396ec8695adf7b0e8acc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Corden Pharma-cus-', 'I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? ', '<div class=\'ca\'><div class=\'info_box\'><i>I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617394886750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394795_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jed Davis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617394886750--><><!--begin:1617394806170--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394806_cv>:&nbsp;</b></span>Im good how are you?</div><!--end:1617394806170--><><!--begin:1617394918683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394827_co>:&nbsp;</b></span>I am good thank you.  Please give me one moment to look you up?</div><!--end:1617394918683--><><!--begin:1617394839896--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394839_cv>:&nbsp;</b></span>Okay! </div><!--end:1617394839896--><><!--begin:1617394934819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394844_co>:&nbsp;</b></span>Did you place the original order today?</div><!--end:1617394934819--><><!--begin:1617394898903--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394899_cv>:&nbsp;</b></span>No about a month ago. I knew more managers would miss the deadline and want me to register students </div><!--end:1617394898903--><><!--begin:1617394982714--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394982_cv>:&nbsp;</b></span>If not no big deal. I&#39;ll just another PO started next week. But I was hoping to maybe use my credit card today </div><!--end:1617394982714--><><!--begin:1617395081149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394990_co>:&nbsp;</b></span>I see.  Unfortunately we can not change that order since it has been fullfilled that long ago. </div><!--end:1617395081149--><><!--begin:1617394997617--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394997_cv>:&nbsp;</b></span>No worries! </div><!--end:1617394997617--><><!--begin:1617395099092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617395008_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1617395099092--><><!--begin:1617395016232--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617395016_cv>:&nbsp;</b></span>That&#39;s all I needed! </div><!--end:1617395016232--><><!--begin:1617395118989--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617395028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617395118989--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jed Davis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJed Davis:&nbsp;Im good how are you?\r\nTiffany:&nbsp;I am good thank you.  Please give me one moment to look you up?\r\nJed Davis:&nbsp;Okay! \r\nTiffany:&nbsp;Did you place the original order today?\r\nJed Davis:&nbsp;No about a month ago. I knew more managers would miss the deadline and want me to register students \r\nJed Davis:&nbsp;If not no big deal. I&#39;ll just another PO started next week. But I was hoping to maybe use my credit card today \r\nTiffany:&nbsp;I see.  Unfortunately we can not change that order since it has been fullfilled that long ago. \r\nJed Davis:&nbsp;No worries! \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nJed Davis:&nbsp;That&#39;s all I needed! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242281835qa', 1617643341, 1617643502, 2, 23, 0, 4, 0, 0, 5, 0, 2019, 0, 0, 0, 0, 'Andrew Voyer', 'andy.voyer@state.mn.us', '156.98.161.187', 'c0de0cba1d364be00abc4ed46b6fb8fd', 'Select Area of Inquiry:-_-Other-cus-Company-_-MNOPS-cus-', 'Is there a way I can get a receipt for the class I booked for my fiscal team?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a way I can get a receipt for the class I booked for my fiscal team?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617643437388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643345_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Voyer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617643437388--><><!--begin:1617643333680--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643359_cv>:&nbsp;</b></span>great. </div><!--end:1617643333680--><><!--begin:1617643470373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643378_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1617643470373--><><!--begin:1617643511761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643419_co>:&nbsp;</b></span>Order # 11875 possible for an online 24-HOur HAZWOPER</div><!--end:1617643511761--><><!--begin:1617643437786--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643463_cv>:&nbsp;</b></span>I just found the receipt. I never thought to look in a spot I keep it. You gave me that idea. Thanks!</div><!--end:1617643437786--><><!--begin:1617643570840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643478_co>:&nbsp;</b></span>Of course!</div><!--end:1617643570840--><><!--begin:1617643574845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643482_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617643574845--><><!--begin:1617643474836--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643500_cv>:&nbsp;</b></span>nope. Everything is good. </div><!--end:1617643474836--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is there a way I can get a receipt for the class I booked for my fiscal team?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Voyer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Voyer:&nbsp;great. \r\nTiffany:&nbsp;Do you have an order number?\r\nTiffany:&nbsp;Order # 11875 possible for an online 24-HOur HAZWOPER\r\nAndrew Voyer:&nbsp;I just found the receipt. I never thought to look in a spot I keep it. You gave me that idea. Thanks!\r\nTiffany:&nbsp;Of course!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndrew Voyer:&nbsp;nope. Everything is good. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242369809ha', 1617731301, 1617732808, 2, 23, 0, 6, 0, 0, 0, 0, 6929, 0, 0, 0, 0, 'Leslie Ball', 'leslie.ball@technicair.com', '204.239.11.6', 'a491f4288a62c5df92049d6c2949186c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SIGNATURE TECHNICAIR-cus-', 'Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617731398450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731305_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leslie Ball</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617731398450--><><!--begin:1617731318162--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731318_cv>:&nbsp;</b></span>ok.</div><!--end:1617731318162--><><!--begin:1617731398260--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731398_cv>:&nbsp;</b></span>We only ship air express so is the IATA online class what I need?</div><!--end:1617731398260--><><!--begin:1617731507619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731414_co>:&nbsp;</b></span>Yes the IATA course is for Dangerous Goods Transportation shipping internationally by air.  DOT HAZMAT covers the ground transportation requirements which is a pre-requisite to this course.  </div><!--end:1617731507619--><><!--begin:1617731538057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731445_co>:&nbsp;</b></span>The IATA Dangerous Goods Transportation has a mandatory prerequisite due to the advanced nature of the content being covered in this course. The student must show successful completion of one of the following courses:<br><br>A current IATA Certification (within the last 12 months) or<br>A current DOT Hazmat Transportation Certification (within the last 2 years) under 49 CFR 172.704</div><!--end:1617731538057--><><!--begin:1617731472961--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731473_cv>:&nbsp;</b></span>I used to do the DOT which is ground but we never ship ground. FedEx told me for air this was all I need. We are not going to continue groudn training.</div><!--end:1617731472961--><><!--begin:1617731535186--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731535_cv>:&nbsp;</b></span>I have taken HAZMAT in the past with you guys.</div><!--end:1617731535186--><><!--begin:1617731716121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731623_co>:&nbsp;</b></span>i see you have completed your IATA as well.  You are due for a refresher this year since the last course was completed in 2019.  But your DOT HAZMAT re-certification is due this year as well.   </div><!--end:1617731716121--><><!--begin:1617731730699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731638_co>:&nbsp;</b></span>I understand you want to discontinue doing the DOT HAZMAT</div><!--end:1617731730699--><><!--begin:1617731747827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731655_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.</div><!--end:1617731747827--><><!--begin:1617731674597--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731674_cv>:&nbsp;</b></span>Yes. <a href=\'tel:4062243430\' target=\'_blank\' rel=\'noopener noreferrer\'>406-224-3430</a></div><!--end:1617731674597--><><!--begin:1617731779688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731687_co>:&nbsp;</b></span>calling now</div><!--end:1617731779688--><><!--begin:1617731788075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731695_co>:&nbsp;</b></span>Have a great day!</div><!--end:1617731788075--><><!--begin:1617731897155--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731804_co>:&nbsp;</b></span>I apologize it seems we had a bad connection</div><!--end:1617731897155--><><!--begin:1617731911306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731818_co>:&nbsp;</b></span>Could you hear me?</div><!--end:1617731911306--><><!--begin:1617731908737--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731909_cv>:&nbsp;</b></span>I could hear and I have full bars</div><!--end:1617731908737--><><!--begin:1617731919537--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731919_cv>:&nbsp;</b></span>it just hung up for whatever reason</div><!--end:1617731919537--><><!--begin:1617731954730--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731955_cv>:&nbsp;</b></span>Fedex is local to us and again I can take it at another company if I need to do that.</div><!--end:1617731954730--><><!--begin:1617732048814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731956_co>:&nbsp;</b></span>I could not hear you but the same thing happened it just hung up while I was talking.</div><!--end:1617732048814--><><!--begin:1617732003986--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732004_cv>:&nbsp;</b></span>According to FedEx I only need the DGR to ship express air with them.</div><!--end:1617732003986--><><!--begin:1617732107043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732014_co>:&nbsp;</b></span>I am going to have another Rep call you to discuss this training.  Hopefully they will have better reception.  </div><!--end:1617732107043--><><!--begin:1617732023738--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732024_cv>:&nbsp;</b></span>Ok.</div><!--end:1617732023738--><><!--begin:1617732690090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732597_co>:&nbsp;</b></span>Tracy will be calling you shortly</div><!--end:1617732690090--><><!--begin:1617732701681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732609_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617732701681--><><!--begin:1617732611475--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732611_cv>:&nbsp;</b></span>nevermind, thanks anyway</div><!--end:1617732611475--><><!--begin:1617732719250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732626_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617732719250--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Leslie Ball!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeslie Ball:&nbsp;ok.\r\nLeslie Ball:&nbsp;We only ship air express so is the IATA online class what I need?\r\nTiffany:&nbsp;Yes the IATA course is for Dangerous Goods Transportation shipping internationally by air.  DOT HAZMAT covers the ground transportation requirements which is a pre-requisite to this course.  \r\nTiffany:&nbsp;The IATA Dangerous Goods Transportation has a mandatory prerequisite due to the advanced nature of the content being covered in this course. The student must show successful completion of one of the following courses:A current IATA Certification (within the last 12 months) orA current DOT Hazmat Transportation Certification (within the last 2 years) under 49 CFR 172.704\r\nLeslie Ball:&nbsp;I used to do the DOT which is ground but we never ship ground. FedEx told me for air this was all I need. We are not going to continue groudn training.\r\nLeslie Ball:&nbsp;I have taken HAZMAT in the past with you guys.\r\nTiffany:&nbsp;i see you have completed your IATA as well.  You are due for a refresher this year since the last course was completed in 2019.  But your DOT HAZMAT re-certification is due this year as well.   \r\nTiffany:&nbsp;I understand you want to discontinue doing the DOT HAZMAT\r\nTiffany:&nbsp;I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.\r\nLeslie Ball:&nbsp;Yes. tel:4062243430\r\nTiffany:&nbsp;calling now\r\nTiffany:&nbsp;Have a great day!\r\nTiffany:&nbsp;I apologize it seems we had a bad connection\r\nTiffany:&nbsp;Could you hear me?\r\nLeslie Ball:&nbsp;I could hear and I have full bars\r\nLeslie Ball:&nbsp;it just hung up for whatever reason\r\nLeslie Ball:&nbsp;Fedex is local to us and again I can take it at another company if I need to do that.\r\nTiffany:&nbsp;I could not hear you but the same thing happened it just hung up while I was talking.\r\nLeslie Ball:&nbsp;According to FedEx I only need the DGR to ship express air with them.\r\nTiffany:&nbsp;I am going to have another Rep call you to discuss this training.  Hopefully they will have better reception.  \r\nLeslie Ball:&nbsp;Ok.\r\nTiffany:&nbsp;Tracy will be calling you shortly\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nLeslie Ball:&nbsp;nevermind, thanks anyway\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242370525ez', 1617732034, 1617732393, 2, 23, 0, 7, 0, 0, 0, 0, 2711, 0, 0, 0, 0, 'Austin Crowl', 'Austin.crowl93@gmail.com', '76.188.1.145', 'e8ec8e2d7db276b129a38decfd36e2d9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Ohio Air National Guard-cus-', 'I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617732130911--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732038_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Austin Crowl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617732130911--><><!--begin:1617732056029--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732056_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1617732056029--><><!--begin:1617732155250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732062_co>:&nbsp;</b></span>Yes you should have received a link in your email.</div><!--end:1617732155250--><><!--begin:1617732113477--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732113_cv>:&nbsp;</b></span>Okay I didn&#39;t see that, am I able to forward that email to someone else and they can set up their own account?</div><!--end:1617732113477--><><!--begin:1617732271554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732178_co>:&nbsp;</b></span>So you will set up an account as a group manager.  Then once you are logged in you can invite another employee to complete the training and they will get their own email to create a training account.  </div><!--end:1617732271554--><><!--begin:1617732233185--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732233_cv>:&nbsp;</b></span>Okay, but I won&#39;t have to do anything with the training? I just invite the employee that needs to complete the training?</div><!--end:1617732233185--><><!--begin:1617732445897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732353_co>:&nbsp;</b></span>Yes that is correct you are able to either accept the training as your own which in your case you will not or add a participant (invite another employee).  After you have invited the other employee they training will be linked to them and their account once they have it set up.</div><!--end:1617732445897--><><!--begin:1617732372138--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732372_cv>:&nbsp;</b></span>Okay thank you! Have a great day!</div><!--end:1617732372138--><><!--begin:1617732482921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732390_co>:&nbsp;</b></span>You as well!!</div><!--end:1617732482921--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Austin Crowl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAustin Crowl:&nbsp;I&#39;m good thanks\r\nTiffany:&nbsp;Yes you should have received a link in your email.\r\nAustin Crowl:&nbsp;Okay I didn&#39;t see that, am I able to forward that email to someone else and they can set up their own account?\r\nTiffany:&nbsp;So you will set up an account as a group manager.  Then once you are logged in you can invite another employee to complete the training and they will get their own email to create a training account.  \r\nAustin Crowl:&nbsp;Okay, but I won&#39;t have to do anything with the training? I just invite the employee that needs to complete the training?\r\nTiffany:&nbsp;Yes that is correct you are able to either accept the training as your own which in your case you will not or add a participant (invite another employee).  After you have invited the other employee they training will be linked to them and their account once they have it set up.\r\nAustin Crowl:&nbsp;Okay thank you! Have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('242613372jn', 1617974847, 1617975414, 2, 23, 0, 7, 0, 0, 0, 0, 3228, 0, 0, 0, 0, 'matt', 'matthewfoltz2@gmail.com', '65.185.152.14', 'd06e63821345764713a6a6bdbbff18a1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-CKS-cus-', 'Hi, i was wondering how long the training class/test are available after purchasing?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, i was wondering how long the training class/test are available after purchasing?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617974944892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617974850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617974944892--><><!--begin:1617974774414--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617974859_cv>:&nbsp;</b></span>good you</div><!--end:1617974774414--><><!--begin:1617975046894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617974952_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1617975046894--><><!--begin:1617974869903--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617974954_cv>:&nbsp;</b></span>Hi, i was wondering how long the training class/test are available after purchasing?</div><!--end:1617974869903--><><!--begin:1617975117735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975023_co>:&nbsp;</b></span>After purchasing online training you have one year from the date of purchase to accept the seat or invite another to complete the training. An employee has 30 days to accept the invite before it expires returning the seat back into the companies account to future use.  After a seat invite is accepted, students have 90 days to complete the online training (including the test/assessment) before it expires.    </div><!--end:1617975117735--><><!--begin:1617975188130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975094_co>:&nbsp;</b></span>If you were to by and start training today, you would have 90 days to complete the online course including the exam.  </div><!--end:1617975188130--><><!--begin:1617975015700--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617975100_cv>:&nbsp;</b></span>thank you@</div><!--end:1617975015700--><><!--begin:1617975206123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975112_co>:&nbsp;</b></span>Sure thing!</div><!--end:1617975206123--><><!--begin:1617975213949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975119_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1617975213949--><><!--begin:1617975130540--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617975215_cv>:&nbsp;</b></span>no thank you</div><!--end:1617975130540--><><!--begin:1617975316036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975222_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617975316036--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, i was wondering how long the training class/test are available after purchasing?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmatt:&nbsp;good you\r\nTiffany:&nbsp;I am good thank you!\r\nmatt:&nbsp;Hi, i was wondering how long the training class/test are available after purchasing?\r\nTiffany:&nbsp;After purchasing online training you have one year from the date of purchase to accept the seat or invite another to complete the training. An employee has 30 days to accept the invite before it expires returning the seat back into the companies account to future use.  After a seat invite is accepted, students have 90 days to complete the online training (including the test/assessment) before it expires.    \r\nTiffany:&nbsp;If you were to by and start training today, you would have 90 days to complete the online course including the exam.  \r\nmatt:&nbsp;thank you@\r\nTiffany:&nbsp;Sure thing!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nmatt:&nbsp;no thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2426147338n', 1617976206, 1617976875, 2, 23, 0, 6, 0, 0, 0, 0, 3792, 0, 0, 0, 0, 'Adele Fequiere', 'adele.fequiere@aptim.com', '70.184.169.17', '7b149e1aa4873e3a5d518c2ce7e47a7e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-APTIM Federal Services-cus-', 'Could I have my certificate emailed? When is the estimated date of arrival?', '<div class=\'ca\'><div class=\'info_box\'><i>Could I have my certificate emailed? When is the estimated date of arrival?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617976302290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976208_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adele Fequiere</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617976302290--><><!--begin:1617976328595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976234_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1617976328595--><><!--begin:1617976289422--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976289_cv>:&nbsp;</b></span>Good! Okay.</div><!--end:1617976289422--><><!--begin:1617976546990--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976547_cv>:&nbsp;</b></span>Hi, are you still there?</div><!--end:1617976546990--><><!--begin:1617976648975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976554_co>:&nbsp;</b></span>Normally certificate will be sent out via US Mail within a few days of completing the course.  Then it takes between 7-10 business days for it to arrive at the company location.  </div><!--end:1617976648975--><><!--begin:1617976579342--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976579_cv>:&nbsp;</b></span>Is the company location Norfolk, VA or Baton Rouge?</div><!--end:1617976579342--><><!--begin:1617976718710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976624_co>:&nbsp;</b></span>One moment please</div><!--end:1617976718710--><><!--begin:1617976803185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976709_co>:&nbsp;</b></span>Sulphur, LA is the company location we are currently sending the certificates to per APTIMs contract.  </div><!--end:1617976803185--><><!--begin:1617976819836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976725_co>:&nbsp;</b></span>It looks like our certificate printer is out of service temporarily.  We are in the process of getting it repaired.<br><br>Due to this internal error, I will send you a PDF certificate at no fee.  I will get this over to you later today.</div><!--end:1617976819836--><><!--begin:1617976769600--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976769_cv>:&nbsp;</b></span>Okay, thank you!</div><!--end:1617976769600--><><!--begin:1617976871754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976777_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617976871754--><><!--begin:1617976835390--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976835_cv>:&nbsp;</b></span>No, PDF certificate is good!</div><!--end:1617976835390--><><!--begin:1617976937204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976843_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617976937204--><><!--begin:1617976869358--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976869_cv>:&nbsp;</b></span>You too, thanks!</div><!--end:1617976869358--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could I have my certificate emailed? When is the estimated date of arrival?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Adele Fequiere!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nAdele Fequiere:&nbsp;Good! Okay.\r\nAdele Fequiere:&nbsp;Hi, are you still there?\r\nTiffany:&nbsp;Normally certificate will be sent out via US Mail within a few days of completing the course.  Then it takes between 7-10 business days for it to arrive at the company location.  \r\nAdele Fequiere:&nbsp;Is the company location Norfolk, VA or Baton Rouge?\r\nTiffany:&nbsp;One moment please\r\nTiffany:&nbsp;Sulphur, LA is the company location we are currently sending the certificates to per APTIMs contract.  \r\nTiffany:&nbsp;It looks like our certificate printer is out of service temporarily.  We are in the process of getting it repaired.Due to this internal error, I will send you a PDF certificate at no fee.  I will get this over to you later today.\r\nAdele Fequiere:&nbsp;Okay, thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAdele Fequiere:&nbsp;No, PDF certificate is good!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAdele Fequiere:&nbsp;You too, thanks!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242877584kt', 1618239075, 1618239754, 2, 23, 0, 4, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Kim', 'kwolters@miottawa.org', '198.110.87.9', 'a6f34c1df72ec9b3343910638628b29b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-county-cus-', 'Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618239174727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239079_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618239174727--><><!--begin:1618239247921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239152_co>:&nbsp;</b></span>The Lansing, MI location is currently held at the University Quality Inn, 3121 East Grand River Ave, Lansing, MI 48912</div><!--end:1618239247921--><><!--begin:1618239334941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239239_co>:&nbsp;</b></span>The 24-Hour HAZOPWER does not require a dress out portion where you are getting into the PPE.  The hands-on portion is included with the 40-Hour HAZWOPER per OSHA regulations.  </div><!--end:1618239334941--><><!--begin:1618239294623--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239294_cv>:&nbsp;</b></span>Thank you! I have done the 40 hours so and did that so wasn&#39;t sure about 24 hours that I need for my staff. </div><!--end:1618239294623--><><!--begin:1618239318308--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239318_cv>:&nbsp;</b></span>Is this a local instructor that teaches the course?</div><!--end:1618239318308--><><!--begin:1618239570812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239475_co>:&nbsp;</b></span>We have multiple instructors/trainers we use for our courses throughout the US.  I do see we have a trainer local to Michigan so he would most likely be the one teaching that class. </div><!--end:1618239570812--><><!--begin:1618239521489--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239521_cv>:&nbsp;</b></span>May I ask who that instructor is?</div><!--end:1618239521489--><><!--begin:1618239704740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239609_co>:&nbsp;</b></span>Scott Browne</div><!--end:1618239704740--><><!--begin:1618239756740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239661_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618239756740--><><!--begin:1618239711989--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239712_cv>:&nbsp;</b></span>Not at this moment If I have any more questions I will chat again</div><!--end:1618239711989--><><!--begin:1618239818854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239723_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618239818854--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;The Lansing, MI location is currently held at the University Quality Inn, 3121 East Grand River Ave, Lansing, MI 48912\r\nTiffany:&nbsp;The 24-Hour HAZOPWER does not require a dress out portion where you are getting into the PPE.  The hands-on portion is included with the 40-Hour HAZWOPER per OSHA regulations.  \r\nKim:&nbsp;Thank you! I have done the 40 hours so and did that so wasn&#39;t sure about 24 hours that I need for my staff. \r\nKim:&nbsp;Is this a local instructor that teaches the course?\r\nTiffany:&nbsp;We have multiple instructors/trainers we use for our courses throughout the US.  I do see we have a trainer local to Michigan so he would most likely be the one teaching that class. \r\nKim:&nbsp;May I ask who that instructor is?\r\nTiffany:&nbsp;Scott Browne\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKim:&nbsp;Not at this moment If I have any more questions I will chat again\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24296696336', 1618328436, 1618328740, 2, 23, 0, 4, 0, 0, 0, 0, 2838, 0, 0, 0, 0, 'Michaela Papp', 'michaela.papp@hawkinsinc.com', '50.225.187.2', '2d94b9b267f3335602ca0d401e783124', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Hawkins-cus-', 'Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618328535557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328439_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michaela Papp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618328535557--><><!--begin:1618328501198--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328501_cv>:&nbsp;</b></span>Hello!</div><!--end:1618328501198--><><!--begin:1618328503380--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328503_cv>:&nbsp;</b></span>i&#39;m ok how are you?</div><!--end:1618328503380--><><!--begin:1618328609884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328513_co>:&nbsp;</b></span>We will manually process the order and send you out the details for class.</div><!--end:1618328609884--><><!--begin:1618328616739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328520_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1618328616739--><><!--begin:1618328620709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328524_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618328620709--><><!--begin:1618328531421--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328531_cv>:&nbsp;</b></span>ok can you give me a ballpark on what to expect? </div><!--end:1618328531421--><><!--begin:1618328544999--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328545_cv>:&nbsp;</b></span>need to plan ahead - generally 7-3 each day? 8-4? </div><!--end:1618328544999--><><!--begin:1618328733542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328637_co>:&nbsp;</b></span>The first two days will be approximately 10 hours and the third day will be approximately 4 hours depending on how long it takes for you to test out.  </div><!--end:1618328733542--><><!--begin:1618328759965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328664_co>:&nbsp;</b></span>Class start time is 8:00 AM each day</div><!--end:1618328759965--><><!--begin:1618328730548--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328730_cv>:&nbsp;</b></span>great. thank you!</div><!--end:1618328730548--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michaela Papp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichaela Papp:&nbsp;Hello!\r\nMichaela Papp:&nbsp;i&#39;m ok how are you?\r\nTiffany:&nbsp;We will manually process the order and send you out the details for class.\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichaela Papp:&nbsp;ok can you give me a ballpark on what to expect? \r\nMichaela Papp:&nbsp;need to plan ahead - generally 7-3 each day? 8-4? \r\nTiffany:&nbsp;The first two days will be approximately 10 hours and the third day will be approximately 4 hours depending on how long it takes for you to test out.  \r\nTiffany:&nbsp;Class start time is 8:00 AM each day\r\nMichaela Papp:&nbsp;great. thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('243140940jn', 1618502433, 1618502978, 2, 23, 0, 8, 0, 0, 0, 0, 4188, 0, 0, 0, 0, 'Bryan Hubbard', 'bhubbard@fsmgroup.us', '65.124.216.22', 'd6a126923be7fecc54781d66bd6bb85d', 'Select Area of Inquiry:-_-Other-cus-Company-_-FSM Group LLC-cus-', 'I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618502532543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502435_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bryan Hubbard</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618502532543--><><!--begin:1618502470274--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502470_cv>:&nbsp;</b></span>Good Tiffany, thank you. How are you?</div><!--end:1618502470274--><><!--begin:1618502578029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502481_co>:&nbsp;</b></span>Yes we do! You would receive a 10% discount if you buy all course at the same time.</div><!--end:1618502578029--><><!--begin:1618502585568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502488_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1618502585568--><><!--begin:1618502500199--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502500_cv>:&nbsp;</b></span>Very good!</div><!--end:1618502500199--><><!--begin:1618502524018--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502524_cv>:&nbsp;</b></span>would you have a direct link or something to that course?</div><!--end:1618502524018--><><!--begin:1618502637352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502540_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1618502637352--><><!--begin:1618502689004--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502689_cv>:&nbsp;</b></span>so excuse my confusion, but I just want to make sure that this can be used as someone&#39;s initial and only training for the 8hr? I just see the &quot;re-certification&quot; statement and want to make certain I am purchasing the right thing  </div><!--end:1618502689004--><><!--begin:1618502849705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502752_co>:&nbsp;</b></span>The 8-Hour HAZWOPER is a refresher course for people who have the 40-Hour HAZWOPER or 24-Hour HAZWOPER certification.  </div><!--end:1618502849705--><><!--begin:1618502778881--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502779_cv>:&nbsp;</b></span>Understood, thank you!</div><!--end:1618502778881--><><!--begin:1618502924734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502827_co>:&nbsp;</b></span>The 40-Hour and 24-Hour require completing the 8-Hour HAZWOPER annually to refresher the training per OSHA regulations.</div><!--end:1618502924734--><><!--begin:1618502930585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502833_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618502930585--><><!--begin:1618502877568--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502877_cv>:&nbsp;</b></span>No, this should do it. thank you for your help and have a good day!<br></div><!--end:1618502877568--><><!--begin:1618502985024--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502888_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618502985024--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bryan Hubbard!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBryan Hubbard:&nbsp;Good Tiffany, thank you. How are you?\r\nTiffany:&nbsp;Yes we do! You would receive a 10% discount if you buy all course at the same time.\r\nTiffany:&nbsp;I am good thank you!\r\nBryan Hubbard:&nbsp;Very good!\r\nBryan Hubbard:&nbsp;would you have a direct link or something to that course?\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nBryan Hubbard:&nbsp;so excuse my confusion, but I just want to make sure that this can be used as someone&#39;s initial and only training for the 8hr? I just see the &quot;re-certification&quot; statement and want to make certain I am purchasing the right thing  \r\nTiffany:&nbsp;The 8-Hour HAZWOPER is a refresher course for people who have the 40-Hour HAZWOPER or 24-Hour HAZWOPER certification.  \r\nBryan Hubbard:&nbsp;Understood, thank you!\r\nTiffany:&nbsp;The 40-Hour and 24-Hour require completing the 8-Hour HAZWOPER annually to refresher the training per OSHA regulations.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBryan Hubbard:&nbsp;No, this should do it. thank you for your help and have a good day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('243226188qc', 1618587697, 1618588153, 2, 23, 0, 5, 0, 0, 0, 0, 2962, 0, 0, 0, 0, 'Julia Atwater', 'jatwater@intell-group.com', '72.230.113.131', 'f4b10438d69ecf976329e41c297e8535', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-The Intelligence Group -cus-', 'Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618587797432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587700_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Julia Atwater</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618587797432--><><!--begin:1618587710549--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618587710_cv>:&nbsp;</b></span>good how are you?</div><!--end:1618587710549--><><!--begin:1618587831335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587734_co>:&nbsp;</b></span>I am good thank you!  Please allow me one moment to look you up.</div><!--end:1618587831335--><><!--begin:1618587809102--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618587809_cv>:&nbsp;</b></span>okay thank you</div><!--end:1618587809102--><><!--begin:1618588088048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587990_co>:&nbsp;</b></span>I will need to speak with upper management regarding your request and it looks like they are unavailable at the moment. Is there a good number to call you at later or is email better?</div><!--end:1618588088048--><><!--begin:1618588009458--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588009_cv>:&nbsp;</b></span><a href=\'tel:5857555779\' target=\'_blank\' rel=\'noopener noreferrer\'>585-755-5779</a> is a good number. thank you I would appreciate that</div><!--end:1618588009458--><><!--begin:1618588144999--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618588047_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today? </div><!--end:1618588144999--><><!--begin:1618588086586--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588086_cv>:&nbsp;</b></span>nope that it is. it was a dumb mistake to start the third attempt when I didn&#39;t mean to so I hope I can get it fixed. i appreciate you looking into it for me</div><!--end:1618588086586--><><!--begin:1618588224905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618588127_co>:&nbsp;</b></span>Of Course! I will call you once I receive a response.  Have a wonderful day!</div><!--end:1618588224905--><><!--begin:1618588141262--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588141_cv>:&nbsp;</b></span>thanks you too!</div><!--end:1618588141262--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Julia Atwater!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJulia Atwater:&nbsp;good how are you?\r\nTiffany:&nbsp;I am good thank you!  Please allow me one moment to look you up.\r\nJulia Atwater:&nbsp;okay thank you\r\nTiffany:&nbsp;I will need to speak with upper management regarding your request and it looks like they are unavailable at the moment. Is there a good number to call you at later or is email better?\r\nJulia Atwater:&nbsp;tel:5857555779 is a good number. thank you I would appreciate that\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with today? \r\nJulia Atwater:&nbsp;nope that it is. it was a dumb mistake to start the third attempt when I didn&#39;t mean to so I hope I can get it fixed. i appreciate you looking into it for me\r\nTiffany:&nbsp;Of Course! I will call you once I receive a response.  Have a wonderful day!\r\nJulia Atwater:&nbsp;thanks you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('243582536ub', 1618944029, 1618944460, 2, 23, 0, 5, 0, 0, 0, 0, 3992, 0, 0, 0, 0, 'Jason ', 'jason.miller@prattwhitney.com', '192.249.50.119', '157ad0a67581f89aabbc8779bf52ff20', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Pratt & Whitney-cus-', 'Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618944131575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944032_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618944131575--><><!--begin:1618944041359--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944041_cv>:&nbsp;</b></span>I am well.   </div><!--end:1618944041359--><><!--begin:1618944084245--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944084_cv>:&nbsp;</b></span>I had an Operator take his DOT and 24 hr Emergency responder training with your On line system.  I&#39;m looking to print his certificates for our records. </div><!--end:1618944084245--><><!--begin:1618944199212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944099_co>:&nbsp;</b></span>We send all certificate out via US Mail to the company address and safety contact we have one file.</div><!--end:1618944199212--><><!--begin:1618944220143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944120_co>:&nbsp;</b></span>Can you provide with me the operators name and I will look him up for you</div><!--end:1618944220143--><><!--begin:1618944143171--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944143_cv>:&nbsp;</b></span>Emmanuel Vega. </div><!--end:1618944143171--><><!--begin:1618944149861--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944152_cv>:&nbsp;</b></span>I would have been the Contact. </div><!--end:1618944149861--><><!--begin:1618944152228--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944154_cv>:&nbsp;</b></span>Jason Miller </div><!--end:1618944152228--><><!--begin:1618944353125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944253_co>:&nbsp;</b></span>I see both certificates were sent via US Mail on 04/12/2021 to: <br>400 Main Street M/S 122-22 East Hartford, CT 06108 Attention Jason Miller.  </div><!--end:1618944353125--><><!--begin:1618944383298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944284_co>:&nbsp;</b></span>I apologize for the delay with sending the certificate out as I see he completed training back in March but our certificate printer was down for service.  </div><!--end:1618944383298--><><!--begin:1618944285230--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944285_cv>:&nbsp;</b></span>Great,  with Snail mail these day&#39;s it usually takes longer.  I&#39;ll poke our Mail department.  </div><!--end:1618944285230--><><!--begin:1618944300726--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944301_cv>:&nbsp;</b></span>No worries.  </div><!--end:1618944300726--><><!--begin:1618944311269--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944311_cv>:&nbsp;</b></span>Thanks. </div><!--end:1618944311269--><><!--begin:1618944419717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944320_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618944419717--><><!--begin:1618944515234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944416_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618944515234--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jason !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason :&nbsp;I am well.   \r\nJason :&nbsp;I had an Operator take his DOT and 24 hr Emergency responder training with your On line system.  I&#39;m looking to print his certificates for our records. \r\nTiffany:&nbsp;We send all certificate out via US Mail to the company address and safety contact we have one file.\r\nTiffany:&nbsp;Can you provide with me the operators name and I will look him up for you\r\nJason :&nbsp;Emmanuel Vega. \r\nJason :&nbsp;I would have been the Contact. \r\nJason :&nbsp;Jason Miller \r\nTiffany:&nbsp;I see both certificates were sent via US Mail on 04/12/2021 to: 400 Main Street M/S 122-22 East Hartford, CT 06108 Attention Jason Miller.  \r\nTiffany:&nbsp;I apologize for the delay with sending the certificate out as I see he completed training back in March but our certificate printer was down for service.  \r\nJason :&nbsp;Great,  with Snail mail these day&#39;s it usually takes longer.  I&#39;ll poke our Mail department.  \r\nJason :&nbsp;No worries.  \r\nJason :&nbsp;Thanks. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2438318082m', 1619193298, 1619193374, 2, 23, 0, 4, 0, 0, 0, 0, 1258, 0, 0, 0, 0, 'John DeWitt', 'jdewitt@ekiconsult.com', '50.204.131.26', '5e43287a3abad795abadc21ba6ab6c8e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EKI-cus-', 'is May 4 class in San Bruno california in person or on line? how is in person handled?', '<div class=\'ca\'><div class=\'info_box\'><i>is May 4 class in San Bruno california in person or on line? how is in person handled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619193402140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619193301_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John DeWitt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619193402140--><><!--begin:1619193329311--><div class=\'cv\'><span class=\'notranslate\'><b>John DeWitt<timestamp_1619193329_cv>:&nbsp;</b></span>ok , i have a client call in 5 min.  Can you tell me if the class is on line or in person?</div><!--end:1619193329311--><><!--begin:1619193462700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619193362_co>:&nbsp;</b></span>That class is scheduled to be held in person from May 4th -May 7th (4-10 hours days).</div><!--end:1619193462700--><><!--begin:1619193371834--><div class=\'cv\'><span class=\'notranslate\'><b>John DeWitt<timestamp_1619193371_cv>:&nbsp;</b></span>great, thanks</div><!--end:1619193371834--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'is May 4 class in San Bruno california in person or on line? how is in person handled?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John DeWitt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn DeWitt:&nbsp;ok , i have a client call in 5 min.  Can you tell me if the class is on line or in person?\r\nTiffany:&nbsp;That class is scheduled to be held in person from May 4th -May 7th (4-10 hours days).\r\nJohn DeWitt:&nbsp;great, thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2438328872w', 1619194381, 1619194856, 2, 23, 0, 5, 0, 0, 0, 0, 4026, 0, 0, 0, 0, 'Aaron Schneider', 'aaronschneider1898@gmail.com', '100.11.50.29', '552f042bee2ed54905cc3fe3a495f8fe', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-independent student-cus-', 'Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.', '<div class=\'ca\'><div class=\'info_box\'><i>Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619194484355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194383_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aaron Schneider</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619194484355--><><!--begin:1619194443549--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194431_cv>:&nbsp;</b></span>I&#39;m good. Just trying to update my address in my account. I am moving on Monday and just completed my OSHA 8HR course and need to change the address to my new address</div><!--end:1619194443549--><><!--begin:1619194579803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194479_co>:&nbsp;</b></span>We have to update that information on our end.  Are you able to access your online training account?</div><!--end:1619194579803--><><!--begin:1619194503797--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194492_cv>:&nbsp;</b></span>yes</div><!--end:1619194503797--><><!--begin:1619194623636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194523_co>:&nbsp;</b></span>Okay just wanted to be sure of that.  Can you provide me with the current address and new address it should be updated to</div><!--end:1619194623636--><><!--begin:1619194569629--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194557_cv>:&nbsp;</b></span>Current address is 1 Parker Ave Apt 3203 Philadelphia, PA 19128</div><!--end:1619194569629--><><!--begin:1619194587269--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194575_cv>:&nbsp;</b></span>New address is 16600 Music Grove Court Rockville, MD 20853</div><!--end:1619194587269--><><!--begin:1619194721568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194621_co>:&nbsp;</b></span>Is your phone number the same?</div><!--end:1619194721568--><><!--begin:1619194641466--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194629_cv>:&nbsp;</b></span>yes</div><!--end:1619194641466--><><!--begin:1619194790757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194690_co>:&nbsp;</b></span><a href=\'tel:7576218062\' target=\'_blank\' rel=\'noopener noreferrer\'>(757) 621-8062</a> correct?</div><!--end:1619194790757--><><!--begin:1619194747428--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194735_cv>:&nbsp;</b></span>yes</div><!--end:1619194747428--><><!--begin:1619194854836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194754_co>:&nbsp;</b></span>It has been updated you should be good to go :)</div><!--end:1619194854836--><><!--begin:1619194859667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194759_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619194859667--><><!--begin:1619194773111--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194761_cv>:&nbsp;</b></span>thank you</div><!--end:1619194773111--><><!--begin:1619194951181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194850_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619194951181--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Aaron Schneider!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAaron Schneider:&nbsp;I&#39;m good. Just trying to update my address in my account. I am moving on Monday and just completed my OSHA 8HR course and need to change the address to my new address\r\nTiffany:&nbsp;We have to update that information on our end.  Are you able to access your online training account?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;Okay just wanted to be sure of that.  Can you provide me with the current address and new address it should be updated to\r\nAaron Schneider:&nbsp;Current address is 1 Parker Ave Apt 3203 Philadelphia, PA 19128\r\nAaron Schneider:&nbsp;New address is 16600 Music Grove Court Rockville, MD 20853\r\nTiffany:&nbsp;Is your phone number the same?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;tel:7576218062 correct?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;It has been updated you should be good to go :)\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAaron Schneider:&nbsp;thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
