INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('276234649YJ', 1651596124, 1651596688, 1, 23, 9, 7, 0, 0, 0, 0, 3332, 0, 0, 0, 0, 'Carsen Clouser', 'carsen.clouser@oneatlas.com', '208.92.189.2', '4f40d33056cabf8796a253f4d74ffd3c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas Technical Consultants-cus-Online Course-_-40-Hour HAZWOPER-cus-', 'I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651596128198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596128_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carsen Clouser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651596128198--><><!--begin:1651596153043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596152_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1651596153043--><><!--begin:1651596183378--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596183_cv>:&nbsp;</b></span>Doing fine thank you. I seem to be having issues with progressing in my current lesson</div><!--end:1651596183378--><><!--begin:1651596311531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596311_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br></div><!--end:1651596311531--><><!--begin:1651596337355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596337_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1651596337355--><><!--begin:1651596342867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596342_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1651596342867--><><!--begin:1651596363356--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596363_cv>:&nbsp;</b></span>Thank you</div><!--end:1651596363356--><><!--begin:1651596390357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596390_co>:&nbsp;</b></span>Of course! I there anything else I can assist you with currently? </div><!--end:1651596390357--><><!--begin:1651596427357--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596427_cv>:&nbsp;</b></span>No, thanks</div><!--end:1651596427357--><><!--begin:1651596477628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596477_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1651596477628--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carsen Clouser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nCarsen Clouser: Doing fine thank you. I seem to be having issues with progressing in my current lesson\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nCarsen Clouser: Thank you\r\nTiffany: Of course! I there anything else I can assist you with currently? \r\nCarsen Clouser: No, thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('27631221154', 1651673703, 1651673947, 2, 23, 24, 6, 0, 0, 5, 0, 2238, 0, 0, 0, 0, 'Gerald Harlach', 'Gerald.Harlach@ghd.com', '165.225.34.85', '7d1e3503cf62903ff152f6326d4d1f51', 'Select Area of Inquiry:-_-Other-cus-Company-_-GHD-cus-', 'I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty', '<div class=\'ca\'><div class=\'info_box\'><i>I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651673705389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gerald Harlach</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651673705389--><><!--begin:1651673724741--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673725_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1651673724741--><><!--begin:1651673744709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673744_co>:&nbsp;</b></span>I am good thank you</div><!--end:1651673744709--><><!--begin:1651673756211--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673756_co>:&nbsp;</b></span>Are you using Internet Explorer?</div><!--end:1651673756211--><><!--begin:1651673763167--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673763_cv>:&nbsp;</b></span>yes</div><!--end:1651673763167--><><!--begin:1651673829402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673829_co>:&nbsp;</b></span>Internet Explorer has glitches with our site.  If you could open another browser like Chrome, Edge, Safari, etc and try there is should all work properly.  </div><!--end:1651673829402--><><!--begin:1651673889237--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673889_cv>:&nbsp;</b></span>ok i&#39;ll do that</div><!--end:1651673889237--><><!--begin:1651673906093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673906_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1651673906093--><><!--begin:1651673935079--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673935_cv>:&nbsp;</b></span>that should be it, thank you</div><!--end:1651673935079--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gerald Harlach!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGerald Harlach: I&#39;m good, how are you?\r\nTiffany: I am good thank you\r\nTiffany: Are you using Internet Explorer?\r\nGerald Harlach: yes\r\nTiffany: Internet Explorer has glitches with our site.  If you could open another browser like Chrome, Edge, Safari, etc and try there is should all work properly.  \r\nGerald Harlach: ok i&#39;ll do that\r\nTiffany: Is there anything else I can assist you with for today?\r\nGerald Harlach: that should be it, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2763398028Q', 1651701280, 1651701505, 2, 19, 13, 10, 0, 0, 0, 0, 1457, 0, 0, 0, 0, 'Josephine Lynch', 'josephinemaelynch@gmail.com', '76.119.182.176', '69db156830c7dd5e56edfdef3e7420f2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651701359917--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651701359_co>:&nbsp;</b></span>Josephine Have you already registered for the class you want to take?</div><!--end:1651701359917--><><!--begin:1651701365387--><div class=\'cv\'><span class=\'notranslate\'><b>Josephine Lynch<timestamp_1651701365_cv>:&nbsp;</b></span><a href=\'https://csregsonline.com/lms/login.aspx?cid=ecom\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com/lms/login.aspx?cid=ecom</a> <br><br>I am using this URL but there is no option to create a new profile. </div><!--end:1651701365387--><><!--begin:1651701367884--><div class=\'cv\'><span class=\'notranslate\'><b>Josephine Lynch<timestamp_1651701367_cv>:&nbsp;</b></span>No </div><!--end:1651701367884--><><!--begin:1651701505563--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651701505_co>:&nbsp;</b></span>You need to register for the class first through our main website <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a>   Once you have done so you will receive an email to set up the new profile</div><!--end:1651701505563--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. \r\nTracy has joined the chat.\r\nTracy: Josephine Have you already registered for the class you want to take?\r\nJosephine Lynch: https://csregsonline.com/lms/login.aspx?cid=ecom I am using this URL but there is no option to create a new profile. \r\nJosephine Lynch: No \r\nTracy: You need to register for the class first through our main website http://csregs.com   Once you have done so you will receive an email to set up the new profile\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2764008999K', 1651762374, 1651763405, 2, 23, 10, 5, 0, 0, 5, 1, 5270, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much', '<div class=\'ca\'><div class=\'info_box\'><i>My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651762377395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762377_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651762377395--><><!--begin:1651762405950--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762409_cv>:&nbsp;</b></span>Hi Tiffany - it&#39;s me again.... We are trying to schedule Allison&#39;s college move out and getting this course in order. </div><!--end:1651762405950--><><!--begin:1651762419582--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762423_cv>:&nbsp;</b></span>Thanks for your help again</div><!--end:1651762419582--><><!--begin:1651762445239--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762445_co>:&nbsp;</b></span>Sure thing! One moment while I look up the location/dates you provided</div><!--end:1651762445239--><><!--begin:1651762671247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762671_co>:&nbsp;</b></span>Management will make the final class determination this Friday 05/06/2022 for Fort Washington 05/10 class.  Nyack, NY 05/10 no registrations. Somerset, NJ 05/17 has 7 registrations and will most likely be confirmed soon.  Thorofare, NJ 05/17 no registrations.  Orlando, FL 05/17 has 3 registrations currently.  </div><!--end:1651762671247--><><!--begin:1651762707391--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762711_cv>:&nbsp;</b></span>How many are registered for Ft Washington at this point? </div><!--end:1651762707391--><><!--begin:1651762795000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762794_co>:&nbsp;</b></span>Currently just 2 which includes your daughter so unless we get a few today which does happen sometimes, it will be cancelled most likely.  </div><!--end:1651762795000--><><!--begin:1651762868962--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762872_cv>:&nbsp;</b></span>Ok. So looks like Somerset and Orlando might be possibilities then. If she chooses Somerset, but there there are enough in Orlando, could she switch? We have family near Orlando <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1651762868962--><><!--begin:1651762891721--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762895_cv>:&nbsp;</b></span>Meant to write, but then there are enough in Orlando...</div><!--end:1651762891721--><><!--begin:1651763030603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763030_co>:&nbsp;</b></span>To avoid reschedule fees it would be best to just wait and reschedule until we know if Orlando, FL will be confirmed or cancelled.  You can reach out to me directly at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> and I can help you through this process.   </div><!--end:1651763030603--><><!--begin:1651763091998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763091_co>:&nbsp;</b></span>I will check with our logistics department next Monday if Fort Washington, PA has been cancelled and see if they can give me any preliminary details on what we need to confirm Orlando, FL.  </div><!--end:1651763091998--><><!--begin:1651763122618--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651763126_cv>:&nbsp;</b></span>OK. I&#39;ll talk to her today when she is available so we have a plan. Is there a deadline for registering for the week of 5/17 or can this be done quickly if Ft Washington is cancelled?</div><!--end:1651763122618--><><!--begin:1651763257388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763257_co>:&nbsp;</b></span>We can register/reschedule her right away or wait until the Friday before if needed as long as there are seats/materials in the class we can get people registered.  </div><!--end:1651763257388--><><!--begin:1651763310322--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651763314_cv>:&nbsp;</b></span>OK great. I guess I&#39;ll be in touch if/when Ft Washington cancels. Thanks again. Unfortunately we have a deadline to get this done!</div><!--end:1651763310322--><><!--begin:1651763398250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763398_co>:&nbsp;</b></span>I understand.  Makes your life a bit crazy for a couple weeks but it will be all worth it in the end and that much better when you can have 5 minutes to relax :)</div><!--end:1651763398250--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much\r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Hi Tiffany - it&#39;s me again.... We are trying to schedule Allison&#39;s college move out and getting this course in order. \r\nAimee: Thanks for your help again\r\nTiffany: Sure thing! One moment while I look up the location/dates you provided\r\nTiffany: Management will make the final class determination this Friday 05/06/2022 for Fort Washington 05/10 class.  Nyack, NY 05/10 no registrations. Somerset, NJ 05/17 has 7 registrations and will most likely be confirmed soon.  Thorofare, NJ 05/17 no registrations.  Orlando, FL 05/17 has 3 registrations currently.  \r\nAimee: How many are registered for Ft Washington at this point? \r\nTiffany: Currently just 2 which includes your daughter so unless we get a few today which does happen sometimes, it will be cancelled most likely.  \r\nAimee: Ok. So looks like Somerset and Orlando might be possibilities then. If she chooses Somerset, but there there are enough in Orlando, could she switch? We have family near Orlando &#128578;\r\nAimee: Meant to write, but then there are enough in Orlando...\r\nTiffany: To avoid reschedule fees it would be best to just wait and reschedule until we know if Orlando, FL will be confirmed or cancelled.  You can reach out to me directly at mailto:customerservice@csregs.com and I can help you through this process.   \r\nTiffany: I will check with our logistics department next Monday if Fort Washington, PA has been cancelled and see if they can give me any preliminary details on what we need to confirm Orlando, FL.  \r\nAimee: OK. I&#39;ll talk to her today when she is available so we have a plan. Is there a deadline for registering for the week of 5/17 or can this be done quickly if Ft Washington is cancelled?\r\nTiffany: We can register/reschedule her right away or wait until the Friday before if needed as long as there are seats/materials in the class we can get people registered.  \r\nAimee: OK great. I guess I&#39;ll be in touch if/when Ft Washington cancels. Thanks again. Unfortunately we have a deadline to get this done!\r\nTiffany: I understand.  Makes your life a bit crazy for a couple weeks but it will be all worth it in the end and that much better when you can have 5 minutes to relax :)\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2764035818J', 1651765054, 1651765375, 1, 23, 8, 5, 0, 0, 0, 1, 2842, 0, 0, 0, 0, 'Carsen Clouser', 'carsen.clouser@oneatlas.com', '208.92.189.2', '4f40d33056cabf8796a253f4d74ffd3c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas-cus-Online Course-_-40-Hour HAZWOPER-cus-', 'My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.', '<div class=\'ca\'><div class=\'info_box\'><i>My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651765057275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765057_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carsen Clouser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651765057275--><><!--begin:1651765077006--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765077_cv>:&nbsp;</b></span>Look at my question</div><!--end:1651765077006--><><!--begin:1651765112337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765112_co>:&nbsp;</b></span>Are you still inside the module? IF so can you please exit the module using the exit link</div><!--end:1651765112337--><><!--begin:1651765141134--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765141_cv>:&nbsp;</b></span>I was, I just exited</div><!--end:1651765141134--><><!--begin:1651765162060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765161_co>:&nbsp;</b></span>Thank you . One moment please</div><!--end:1651765162060--><><!--begin:1651765248063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765247_co>:&nbsp;</b></span>I see your account did time out on 05/03/2022 sometimes the effects are delayed and this may be one of those instances.  I have passed you through the current module and you should now be able to proceed forward.</div><!--end:1651765248063--><><!--begin:1651765270872--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765271_cv>:&nbsp;</b></span>If this is a real person I am sorry about the shortness of the first message. I&#39;ve just been helped by Tiffany every time I&#39;ve had an issue and assume it is a bot. Thank you for the help!</div><!--end:1651765270872--><><!--begin:1651765290076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765290_co>:&nbsp;</b></span>I am real :)</div><!--end:1651765290076--><><!--begin:1651765321317--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765321_cv>:&nbsp;</b></span>Awesome, thank you Tiffany. Sorry again, I hope you have a good day.</div><!--end:1651765321317--><><!--begin:1651765340453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765340_co>:&nbsp;</b></span>No worries.  You are welcome.  Have a wonderful day!</div><!--end:1651765340453--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carsen Clouser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCarsen Clouser: Look at my question\r\nTiffany: Are you still inside the module? IF so can you please exit the module using the exit link\r\nCarsen Clouser: I was, I just exited\r\nTiffany: Thank you . One moment please\r\nTiffany: I see your account did time out on 05/03/2022 sometimes the effects are delayed and this may be one of those instances.  I have passed you through the current module and you should now be able to proceed forward.\r\nCarsen Clouser: If this is a real person I am sorry about the shortness of the first message. I&#39;ve just been helped by Tiffany every time I&#39;ve had an issue and assume it is a bot. Thank you for the help!\r\nTiffany: I am real :)\r\nCarsen Clouser: Awesome, thank you Tiffany. Sorry again, I hope you have a good day.\r\nTiffany: No worries.  You are welcome.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('276418149C5', 1651779640, 1651780690, 2, 19, 26, 8, 0, 0, 5, 1, 3880, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?', '<div class=\'ca\'><div class=\'info_box\'><i>My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651779768292--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651779768_co>:&nbsp;</b></span>Just a moment while I look this information up</div><!--end:1651779768292--><><!--begin:1651779771516--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651779774_cv>:&nbsp;</b></span>Thank you</div><!--end:1651779771516--><><!--begin:1651779789468--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651779792_cv>:&nbsp;</b></span>She has a deadline to get the course completed for an internship to start</div><!--end:1651779789468--><><!--begin:1651780087225--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780087_co>:&nbsp;</b></span>The decisions on classes will bemade mid day tomorrow.  If we do cancel the class we will send an email with that information in it.  She can respond to that email and let us know that she needs to be switched to the Hybrid class.  We will make the switch as soon as we can after that.</div><!--end:1651780087225--><><!--begin:1651780148747--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780152_cv>:&nbsp;</b></span>I&#39;ll be right away</div><!--end:1651780148747--><><!--begin:1651780162156--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780165_cv>:&nbsp;</b></span>I&#39;ll be right with you</div><!--end:1651780162156--><><!--begin:1651780255323--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780258_cv>:&nbsp;</b></span>I just got tied up </div><!--end:1651780255323--><><!--begin:1651780298279--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780298_co>:&nbsp;</b></span>Thats ok.  Is there anything else you need?</div><!--end:1651780298279--><><!--begin:1651780326004--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780329_cv>:&nbsp;</b></span>Hold one moment please, I had someone just walk in my office</div><!--end:1651780326004--><><!--begin:1651780409499--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780412_cv>:&nbsp;</b></span>Can it be switched to hybrid on Friday so she can start classes right away?</div><!--end:1651780409499--><><!--begin:1651780467057--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780467_co>:&nbsp;</b></span>As soon as she responds to the cancellation email we will get it taken care of soon as we can.</div><!--end:1651780467057--><><!--begin:1651780546924--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780550_cv>:&nbsp;</b></span>Will it be possible to start classes on Saturday?</div><!--end:1651780546924--><><!--begin:1651780594962--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780594_co>:&nbsp;</b></span>We will do our best to make sure she gets switched on Friday.</div><!--end:1651780594962--><><!--begin:1651780633881--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780637_cv>:&nbsp;</b></span>Thank you. It&#39;s really imperative that she starts right away if Ft Washington is canceled</div><!--end:1651780633881--><><!--begin:1651780661691--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780661_co>:&nbsp;</b></span>I understand</div><!--end:1651780661691--><><!--begin:1651780676636--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780679_cv>:&nbsp;</b></span>Thanks for your help.</div><!--end:1651780676636--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look this information up\r\nAimee: Thank you\r\nAimee: She has a deadline to get the course completed for an internship to start\r\nTracy: The decisions on classes will bemade mid day tomorrow.  If we do cancel the class we will send an email with that information in it.  She can respond to that email and let us know that she needs to be switched to the Hybrid class.  We will make the switch as soon as we can after that.\r\nAimee: I&#39;ll be right away\r\nAimee: I&#39;ll be right with you\r\nAimee: I just got tied up \r\nTracy: Thats ok.  Is there anything else you need?\r\nAimee: Hold one moment please, I had someone just walk in my office\r\nAimee: Can it be switched to hybrid on Friday so she can start classes right away?\r\nTracy: As soon as she responds to the cancellation email we will get it taken care of soon as we can.\r\nAimee: Will it be possible to start classes on Saturday?\r\nTracy: We will do our best to make sure she gets switched on Friday.\r\nAimee: Thank you. It&#39;s really imperative that she starts right away if Ft Washington is canceled\r\nTracy: I understand\r\nAimee: Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276421034ZR', 1651782506, 1651783386, 2, 23, 7, 4, 0, 0, 5, 1, 7367, 320, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? ', '<div class=\'ca\'><div class=\'info_box\'><i>I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651782509983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782509_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651782509983--><><!--begin:1651782516924--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782520_cv>:&nbsp;</b></span>Hi Tiffany! More questions after talking to Allison about options.</div><!--end:1651782516924--><><!--begin:1651782545229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782545_co>:&nbsp;</b></span>Hello Aimee I just replied to your email.</div><!--end:1651782545229--><><!--begin:1651782569472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782569_co>:&nbsp;</b></span>Do you want to take a few minutes to review my email reply and let me know if you have any more questions regarding the above inquiry? </div><!--end:1651782569472--><><!--begin:1651782582973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782582_co>:&nbsp;</b></span>I sent a pretty detailed email</div><!--end:1651782582973--><><!--begin:1651782757837--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782761_cv>:&nbsp;</b></span>I had not gotten it until just now. I was told previously that she would not want to do the standard on-line version, and that hybrid would be best since she has a deadline. Is the 8 hr course on Friday 5/20 in Somerset? </div><!--end:1651782757837--><><!--begin:1651782870408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782870_co>:&nbsp;</b></span>Since you have a plan to get her hands-on class done on Friday 05/17 she would get her certificate after returning online and completing the exam afterwards.  This option only makes her have to complete a minimum of 40 hours of training. </div><!--end:1651782870408--><><!--begin:1651782880197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782880_co>:&nbsp;</b></span>exam would be done afterwards back online</div><!--end:1651782880197--><><!--begin:1651782903837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782903_co>:&nbsp;</b></span>The hybrid option she would have to complete a total of 48 hours of training which I understand </div><!--end:1651782903837--><><!--begin:1651782930165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782930_co>:&nbsp;</b></span>Yes my apologizes it is on 05/20/2022 </div><!--end:1651782930165--><><!--begin:1651782959653--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782963_cv>:&nbsp;</b></span>Is there a delay with the standard? Why would someone have told me hybrid is faster?</div><!--end:1651782959653--><><!--begin:1651783056336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783056_co>:&nbsp;</b></span>She would do 40 hours online and then complete her exam immediately afterwards so we would then issue the certificate and a voucher to do the hands-on class which is required but some company&#39;s do not mind having their employees/interns wait to get that done.</div><!--end:1651783056336--><><!--begin:1651783057816--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783061_cv>:&nbsp;</b></span>So, is standard you do online, take in person, then do exam vs. hybrid do online, tax exam, then in-person?</div><!--end:1651783057816--><><!--begin:1651783077327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783077_co>:&nbsp;</b></span>Yes</div><!--end:1651783077327--><><!--begin:1651783082849--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783086_cv>:&nbsp;</b></span>hybrid is 8 more hours though?</div><!--end:1651783082849--><><!--begin:1651783088093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783088_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1651783088093--><><!--begin:1651783095938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783095_co>:&nbsp;</b></span>yes that is correct</div><!--end:1651783095938--><><!--begin:1651783124591--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783128_cv>:&nbsp;</b></span>OK, I&#39;ll let her know. It&#39;s tough because she&#39;s finishing up finals and has to fit this all in by 5/23!</div><!--end:1651783124591--><><!--begin:1651783143470--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783147_cv>:&nbsp;</b></span>Is the on-line exam proctored, or can she take it at midnight if she wishes?</div><!--end:1651783143470--><><!--begin:1651783223920--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783223_co>:&nbsp;</b></span>She can take it when ever she likes as long as once she starts she completes it in one sitting.  If she scores a 70% or better she will pass, he only gets 3 chances to pass the exam.  </div><!--end:1651783223920--><><!--begin:1651783269582--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783273_cv>:&nbsp;</b></span>Great. I&#39;ll review this info with her and have her ready to make a decision tomorrow. By about what time will she receive notice of cancellation?</div><!--end:1651783269582--><><!--begin:1651783326453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783326_co>:&nbsp;</b></span>It will most likely be the afternoon as we are MST and the decision is usually made between 10-12 MST</div><!--end:1651783326453--><><!--begin:1651783350556--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783354_cv>:&nbsp;</b></span>Thanks so much. I know that I have been such a pain. I really appreciate your help.</div><!--end:1651783350556--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Hi Tiffany! More questions after talking to Allison about options.\r\nTiffany: Hello Aimee I just replied to your email.\r\nTiffany: Do you want to take a few minutes to review my email reply and let me know if you have any more questions regarding the above inquiry? \r\nTiffany: I sent a pretty detailed email\r\nAimee: I had not gotten it until just now. I was told previously that she would not want to do the standard on-line version, and that hybrid would be best since she has a deadline. Is the 8 hr course on Friday 5/20 in Somerset? \r\nTiffany: Since you have a plan to get her hands-on class done on Friday 05/17 she would get her certificate after returning online and completing the exam afterwards.  This option only makes her have to complete a minimum of 40 hours of training. \r\nTiffany: exam would be done afterwards back online\r\nTiffany: The hybrid option she would have to complete a total of 48 hours of training which I understand \r\nTiffany: Yes my apologizes it is on 05/20/2022 \r\nAimee: Is there a delay with the standard? Why would someone have told me hybrid is faster?\r\nTiffany: She would do 40 hours online and then complete her exam immediately afterwards so we would then issue the certificate and a voucher to do the hands-on class which is required but some company&#39;s do not mind having their employees/interns wait to get that done.\r\nAimee: So, is standard you do online, take in person, then do exam vs. hybrid do online, tax exam, then in-person?\r\nTiffany: Yes\r\nAimee: hybrid is 8 more hours though?\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany: yes that is correct\r\nAimee: OK, I&#39;ll let her know. It&#39;s tough because she&#39;s finishing up finals and has to fit this all in by 5/23!\r\nAimee: Is the on-line exam proctored, or can she take it at midnight if she wishes?\r\nTiffany: She can take it when ever she likes as long as once she starts she completes it in one sitting.  If she scores a 70% or better she will pass, he only gets 3 chances to pass the exam.  \r\nAimee: Great. I&#39;ll review this info with her and have her ready to make a decision tomorrow. By about what time will she receive notice of cancellation?\r\nTiffany: It will most likely be the afternoon as we are MST and the decision is usually made between 10-12 MST\r\nAimee: Thanks so much. I know that I have been such a pain. I really appreciate your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276935194AC', 1652296691, 1652297217, 2, 19, 32, 10, 0, 0, 5, 0, 2605, 322, 0, 0, 0, 'Gerardo Hernandez', 'Gerardo.hernandez@WestonSolutions.com', '162.43.198.100', '7bcfb4ee0e45b5e859ffa1e5ee815291', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Weston Solutions -cus-', 'I haven\'t received my certificate. I passed the test more than two weeks ago.', '<div class=\'ca\'><div class=\'info_box\'><i>I haven\'t received my certificate. I passed the test more than two weeks ago.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652296726575--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296726_cv>:&nbsp;</b></span>Hello</div><!--end:1652296726575--><><!--begin:1652296741439--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296741_co>:&nbsp;</b></span>Which course did you complete?</div><!--end:1652296741439--><><!--begin:1652296759416--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296759_cv>:&nbsp;</b></span>40Hr Hazwoper </div><!--end:1652296759416--><><!--begin:1652296798134--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296798_co>:&nbsp;</b></span>Just a minute while I look up that information.</div><!--end:1652296798134--><><!--begin:1652296844219--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296844_cv>:&nbsp;</b></span>Thank you</div><!--end:1652296844219--><><!--begin:1652296984137--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296984_co>:&nbsp;</b></span>Your certificate and wallet card were mailed out on 4/26/22 to the address below.<br><br>Dave Robinson<br>Weston Solutions, Inc<br>1536 Cole Blvd. Bldg 4<br>Suite 375<br>Lakewood CO 80401<br></div><!--end:1652296984137--><><!--begin:1652297075311--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652297075_cv>:&nbsp;</b></span>Would it possible to get another copy deliver over to another address?</div><!--end:1652297075311--><><!--begin:1652297118456--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652297118_co>:&nbsp;</b></span>If you would like to order a replacement copy (digital or hard copy) this can be done through our website at:<br><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r</a></div><!--end:1652297118456--><><!--begin:1652297154052--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652297154_cv>:&nbsp;</b></span>I appreciated, thank you!</div><!--end:1652297154052--><><!--begin:1652297196925--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652297196_co>:&nbsp;</b></span>My pleasure - have a wonderful day!!</div><!--end:1652297196925--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I haven\'t received my certificate. I passed the test more than two weeks ago.\r\nTracy has joined the chat.\r\nGerardo Hernandez: Hello\r\nTracy: Which course did you complete?\r\nGerardo Hernandez: 40Hr Hazwoper \r\nTracy: Just a minute while I look up that information.\r\nGerardo Hernandez: Thank you\r\nTracy: Your certificate and wallet card were mailed out on 4/26/22 to the address below.Dave RobinsonWeston Solutions, Inc1536 Cole Blvd. Bldg 4Suite 375Lakewood CO 80401\r\nGerardo Hernandez: Would it possible to get another copy deliver over to another address?\r\nTracy: If you would like to order a replacement copy (digital or hard copy) this can be done through our website at:https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r\r\nGerardo Hernandez: I appreciated, thank you!\r\nTracy: My pleasure - have a wonderful day!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('277371194QB', 1652732690, 1652733515, 2, 19, 31, 10, 0, 0, 5, 0, 2708, 0, 0, 0, 0, 'Dylan Ripley', 'dylan.ripley@stante.com', '198.57.94.237', '285c2eb3d5cc06bcd43b77c50ffe9aeb', 'Select Area of Inquiry:-_-Other-cus-Company-_-Stantec-cus-', 'My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?', '<div class=\'ca\'><div class=\'info_box\'><i>My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652732805211--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652732805_co>:&nbsp;</b></span>You should have received it at class</div><!--end:1652732805211--><><!--begin:1652733028109--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733028_cv>:&nbsp;</b></span>Oh, he showed our class once where to go on the website, but I&#39;ve been in the field for two weeks and wasn&#39;t able to get to it. Now that I have time, I do not remember where he said to go. Sorry for the bother and misunderstanding. </div><!--end:1652733028109--><><!--begin:1652733075358--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733075_co>:&nbsp;</b></span>Let me double check on it</div><!--end:1652733075358--><><!--begin:1652733125794--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733125_cv>:&nbsp;</b></span>I did the online course with a one day in person dress out day for the 40 Hr HAZWOPER.</div><!--end:1652733125794--><><!--begin:1652733195186--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733195_co>:&nbsp;</b></span>In that case you would do the evaluation at the end of your online course.  Have you already done that?</div><!--end:1652733195186--><><!--begin:1652733336980--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733337_cv>:&nbsp;</b></span>Yes</div><!--end:1652733336980--><><!--begin:1652733384484--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733384_cv>:&nbsp;</b></span>I had to do a course review before I was allowed to take my test.</div><!--end:1652733384484--><><!--begin:1652733386371--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733386_co>:&nbsp;</b></span>There is no way to do that after it was already done through the online course.  Sorry!!</div><!--end:1652733386371--><><!--begin:1652733433921--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733434_cv>:&nbsp;</b></span>Ok, no worries. I enjoyed the instructor I had for the dress out day and wanted to help him out. Thank you.</div><!--end:1652733433921--><><!--begin:1652733499896--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733499_co>:&nbsp;</b></span>Well That is fantastic - I will definitely pass the info along!  Have a wonderful day!</div><!--end:1652733499896--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?\r\nTracy has joined the chat.\r\nTracy: You should have received it at class\r\nDylan Ripley: Oh, he showed our class once where to go on the website, but I&#39;ve been in the field for two weeks and wasn&#39;t able to get to it. Now that I have time, I do not remember where he said to go. Sorry for the bother and misunderstanding. \r\nTracy: Let me double check on it\r\nDylan Ripley: I did the online course with a one day in person dress out day for the 40 Hr HAZWOPER.\r\nTracy: In that case you would do the evaluation at the end of your online course.  Have you already done that?\r\nDylan Ripley: Yes\r\nDylan Ripley: I had to do a course review before I was allowed to take my test.\r\nTracy: There is no way to do that after it was already done through the online course.  Sorry!!\r\nDylan Ripley: Ok, no worries. I enjoyed the instructor I had for the dress out day and wanted to help him out. Thank you.\r\nTracy: Well That is fantastic - I will definitely pass the info along!  Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('277441169RV', 1652802660, 1652803035, 2, 19, 26, 7, 0, 0, 0, 0, 1407, 0, 0, 0, 0, 'Kevin', 'kvandal8@hotmail.com', '50.239.189.114', 'f47950c71a086ec456039c8bfae3e7f1', 'Select Area of Inquiry:-_-Other-cus-Company-_-None-cus-', 'I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652802667185--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802667_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1652802667185--><><!--begin:1652802730432--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652802730_co>:&nbsp;</b></span>This would be easier to explain over the phone.  What is your number?</div><!--end:1652802730432--><><!--begin:1652802746335--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802746_cv>:&nbsp;</b></span><a href=\'tel:2075229445\' target=\'_blank\' rel=\'noopener noreferrer\'>207-522-9445</a></div><!--end:1652802746335--><><!--begin:1652802997260--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802997_cv>:&nbsp;</b></span>thank you</div><!--end:1652802997260--><><!--begin:1652803035307--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652803035_co>:&nbsp;</b></span>My Pleasure!!</div><!--end:1652803035307--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?\r\nTracy has joined the chat.\r\nKevin: Hi Tracy\r\nTracy: This would be easier to explain over the phone.  What is your number?\r\nKevin: tel:2075229445\r\nKevin: thank you\r\nTracy: My Pleasure!!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2775457034Y', 1652907181, 1652908211, 2, 19, 13, 9, 0, 0, 0, 0, 3435, 0, 0, 0, 0, 'Larry J Wills', 'lwills@llu.edu', '143.197.222.216', 'b8d16173a5ff8bd289db62b210535f6b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Loma Linda University -cus-', 'Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652907197684--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907197_cv>:&nbsp;</b></span>Order 17398</div><!--end:1652907197684--><><!--begin:1652907265390--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907265_co>:&nbsp;</b></span>Just 1 moment while I look this up</div><!--end:1652907265390--><><!--begin:1652907550832--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907550_co>:&nbsp;</b></span>I just resent it to you again</div><!--end:1652907550832--><><!--begin:1652907620918--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907621_cv>:&nbsp;</b></span>I am getting the order received email but no separate email with the link.  Can you also send to <a href=\'mailto:ljamwills@aol.com\' target=\'_blank\' rel=\'noopener noreferrer\'>ljamwills@aol.com</a>?</div><!--end:1652907620918--><><!--begin:1652907749558--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907749_co>:&nbsp;</b></span>That email can only be sent to the email address that is in the registration.  What is the subject line on the email you received?</div><!--end:1652907749558--><><!--begin:1652907775285--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907775_cv>:&nbsp;</b></span>Compliance Solutions Occupational Trainers &lt;<a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>&gt;</div><!--end:1652907775285--><><!--begin:1652907822853--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907822_co>:&nbsp;</b></span>No, the Subject Line - not the email address</div><!--end:1652907822853--><><!--begin:1652907825060--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907825_cv>:&nbsp;</b></span>[EXTERNAL] Thank you. Your order #17398 was received.</div><!--end:1652907825060--><><!--begin:1652907892358--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907892_cv>:&nbsp;</b></span>that is the subject information for the email sent</div><!--end:1652907892358--><><!--begin:1652908049870--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652908049_co>:&nbsp;</b></span>Did you look in your Spam/Junk folder for an email titled Course Authorization?</div><!--end:1652908049870--><><!--begin:1652908122502--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652908122_cv>:&nbsp;</b></span>Our spam arrangement is not accessible without the IT dept (currently offsite) so I need to get another option to access</div><!--end:1652908122502--><><!--begin:1652908196910--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652908196_co>:&nbsp;</b></span>That is the only way the email can be sent out.  You will need to go through your IT department.</div><!--end:1652908196910--><><!--begin:1652908208823--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652908208_cv>:&nbsp;</b></span>thanks</div><!--end:1652908208823--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?\r\nTracy has joined the chat.\r\nLarry J Wills: Order 17398\r\nTracy: Just 1 moment while I look this up\r\nTracy: I just resent it to you again\r\nLarry J Wills: I am getting the order received email but no separate email with the link.  Can you also send to mailto:ljamwills@aol.com?\r\nTracy: That email can only be sent to the email address that is in the registration.  What is the subject line on the email you received?\r\nLarry J Wills: Compliance Solutions Occupational Trainers &lt;mailto:customerservice@csregs.com&gt;\r\nTracy: No, the Subject Line - not the email address\r\nLarry J Wills: [EXTERNAL] Thank you. Your order #17398 was received.\r\nLarry J Wills: that is the subject information for the email sent\r\nTracy: Did you look in your Spam/Junk folder for an email titled Course Authorization?\r\nLarry J Wills: Our spam arrangement is not accessible without the IT dept (currently offsite) so I need to get another option to access\r\nTracy: That is the only way the email can be sent out.  You will need to go through your IT department.\r\nLarry J Wills: thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('277708059XJ', 1653069542, 1653070111, 2, 22, 18, 16, 0, 0, 5, 0, 1561, 0, 0, 0, 0, 'Vicki ', 'vicki.lewis@intertek.com', '97.71.139.218', 'b221fa8d2cca7081c144ddd0081d620f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-PSI-cus-', 'I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  ', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1653069676677--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069676_co>:&nbsp;</b></span>Hello Vicki. I believe you can register online with an invoice status, but there is an additional $70.00 invoicing fee. Please see the link here:</div><!--end:1653069676677--><><!--begin:1653069679103--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069679_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1653069679103--><><!--begin:1653069830239--><div class=\'cv\'><span class=\'notranslate\'><b>Vicki <timestamp_1653069830_cv>:&nbsp;</b></span>Thank you.  That is fine.  He is supposed to start with our company on 13 June, and I want to be invoiced in case his schedule changes.  I will have my email information in the system for him, Brian Clark.  Thank you.</div><!--end:1653069830239--><><!--begin:1653069928547--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069928_co>:&nbsp;</b></span>Sounds Good. Have a great day!</div><!--end:1653069928547--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  \r\nDrew has joined the chat.\r\nDrew: Hello Vicki. I believe you can register online with an invoice status, but there is an additional $70.00 invoicing fee. Please see the link here:\r\nDrew: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nVicki : Thank you.  That is fine.  He is supposed to start with our company on 13 June, and I want to be invoiced in case his schedule changes.  I will have my email information in the system for him, Brian Clark.  Thank you.\r\nDrew: Sounds Good. Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('277964318RV', 1653325782, 1653325816, 2, 27, 0, 0, 0, 18, 0, 1, 144, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Alex</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Alex has joined the chat.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('277969482ZM', 1653330959, 1653331719, 2, 27, 12, 9, 0, 0, 0, 0, 4367, 0, 0, 0, 0, 'Angela Moore', 'angela.m.moore88@gmail.com', '149.168.204.10', 'b5eaf70284d69b885a1873ba062507bd', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-N/A-cus-', 'I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?</i></div></div><><div class=\'ca\'><b>Alex</b> has joined the chat.</div><><!--begin:1653331029516--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331029_co>:&nbsp;</b></span>Hey Angela how are you doing today? I will check that for you give me one minute.</div><!--end:1653331029516--><><!--begin:1653331049414--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331049_cv>:&nbsp;</b></span>great thank you</div><!--end:1653331049414--><><!--begin:1653331230884--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331230_cv>:&nbsp;</b></span>I&#39;ve gone through my records and can&#39;t find the copy of the certificate</div><!--end:1653331230884--><><!--begin:1653331233895--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331233_co>:&nbsp;</b></span>So it looks like the class course you took was the 8 Hour HAZWOPER Refresher you completed in on 8/12/2012 Or are you looking for the 40 hour course you took?</div><!--end:1653331233895--><><!--begin:1653331248325--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331248_cv>:&nbsp;</b></span>Both would be great</div><!--end:1653331248325--><><!--begin:1653331266928--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331267_cv>:&nbsp;</b></span>I&#39;m assuming I took the 40 hour with CS as well, but that was a long time ago</div><!--end:1653331266928--><><!--begin:1653331343688--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331343_co>:&nbsp;</b></span>Yes you took that with us as well you completed the 40 Hour course on 5/24/2010</div><!--end:1653331343688--><><!--begin:1653331366465--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331366_cv>:&nbsp;</b></span>That is awesome thanks - is there any way to get documentation on those?</div><!--end:1653331366465--><><!--begin:1653331446530--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331446_co>:&nbsp;</b></span>Yeah you would have to fill out the certificate request form here is the link <a href=\'https://csregs.com/pages/certificate-requests\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-requests</a></div><!--end:1653331446530--><><!--begin:1653331495923--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331496_cv>:&nbsp;</b></span>Cool, I</div><!--end:1653331495923--><><!--begin:1653331502882--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331502_cv>:&nbsp;</b></span>will go there.  Is there a cost?</div><!--end:1653331502882--><><!--begin:1653331572091--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331572_cv>:&nbsp;</b></span>Also I&#39;m pretty sure I just paid for it myself...</div><!--end:1653331572091--><><!--begin:1653331598813--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331598_cv>:&nbsp;</b></span>So it looks like the request process might be rather odd</div><!--end:1653331598813--><><!--begin:1653331627558--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331627_cv>:&nbsp;</b></span>Is there a way to find that out?</div><!--end:1653331627558--><><!--begin:1653331650416--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331650_cv>:&nbsp;</b></span>Would it be more efficient for me to call somebody?</div><!--end:1653331650416--><><!--begin:1653331684145--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331684_co>:&nbsp;</b></span>Yeah it might be easier to do it over there phone probably way faster just call <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800 711 2706</a> </div><!--end:1653331684145--><><!--begin:1653331717317--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331717_cv>:&nbsp;</b></span>Ok I&#39;ll do that.  Thanks.</div><!--end:1653331717317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?\r\nAlex has joined the chat.\r\nAlex: Hey Angela how are you doing today? I will check that for you give me one minute.\r\nAngela Moore: great thank you\r\nAngela Moore: I&#39;ve gone through my records and can&#39;t find the copy of the certificate\r\nAlex: So it looks like the class course you took was the 8 Hour HAZWOPER Refresher you completed in on 8/12/2012 Or are you looking for the 40 hour course you took?\r\nAngela Moore: Both would be great\r\nAngela Moore: I&#39;m assuming I took the 40 hour with CS as well, but that was a long time ago\r\nAlex: Yes you took that with us as well you completed the 40 Hour course on 5/24/2010\r\nAngela Moore: That is awesome thanks - is there any way to get documentation on those?\r\nAlex: Yeah you would have to fill out the certificate request form here is the link https://csregs.com/pages/certificate-requests\r\nAngela Moore: Cool, I\r\nAngela Moore: will go there.  Is there a cost?\r\nAngela Moore: Also I&#39;m pretty sure I just paid for it myself...\r\nAngela Moore: So it looks like the request process might be rather odd\r\nAngela Moore: Is there a way to find that out?\r\nAngela Moore: Would it be more efficient for me to call somebody?\r\nAlex: Yeah it might be easier to do it over there phone probably way faster just call tel:8007112706 \r\nAngela Moore: Ok I&#39;ll do that.  Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('278134498QT', 1653495975, 1653497024, 2, 19, 12, 7, 0, 0, 0, 0, 2950, 0, 0, 0, 0, 'Vana Foster', 'vana.foster@aps.com', '137.91.114.225', '22fde53648e09c0f098df5fea94c1891', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Arizona Public Service-cus-', 'Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.', '<div class=\'ca\'><div class=\'info_box\'><i>Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653496161396--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496161_co>:&nbsp;</b></span>We do need to have the request in writing. In order to do that you will need to reply to the email you received when you purchased the course and let them know you want to make the switch. </div><!--end:1653496161396--><><!--begin:1653496218422--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496218_cv>:&nbsp;</b></span>I can do that. That&#39;s no problem. How soon can the 40 hour HAZWOPER training be completed? I know there is also 8 hours of hands on required too.</div><!--end:1653496218422--><><!--begin:1653496373666--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496373_co>:&nbsp;</b></span>iT DEPENDS ON WHICH ONLINE CLASS YOU CHOOSE</div><!--end:1653496373666--><><!--begin:1653496472261--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496472_co>:&nbsp;</b></span>Here are the links to both of the options to review                                                                           40-hour HAZWOPER- Hybrid Option - Online<br><br>40-hour HAZWOPER (Standard) - Online<br></div><!--end:1653496472261--><><!--begin:1653496825000--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496825_co>:&nbsp;</b></span>Hello?</div><!--end:1653496825000--><><!--begin:1653496847733--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496847_cv>:&nbsp;</b></span>So it can be done fully online? </div><!--end:1653496847733--><><!--begin:1653496856592--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496856_cv>:&nbsp;</b></span>If so, that&#39;s the one I want.</div><!--end:1653496856592--><><!--begin:1653496962520--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496962_co>:&nbsp;</b></span>No - each one has a mandatory 1 day face to face seminar class</div><!--end:1653496962520--><><!--begin:1653496986608--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496986_cv>:&nbsp;</b></span>Ok. Thank you for your help. I will submit that request in writing.</div><!--end:1653496986608--><><!--begin:1653497011769--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653497011_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1653497011769--><><!--begin:1653497024680--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653497024_cv>:&nbsp;</b></span>Thanks you too!</div><!--end:1653497024680--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.\r\nTracy has joined the chat.\r\nTracy: We do need to have the request in writing. In order to do that you will need to reply to the email you received when you purchased the course and let them know you want to make the switch. \r\nVana Foster: I can do that. That&#39;s no problem. How soon can the 40 hour HAZWOPER training be completed? I know there is also 8 hours of hands on required too.\r\nTracy: iT DEPENDS ON WHICH ONLINE CLASS YOU CHOOSE\r\nTracy: Here are the links to both of the options to review                                                                           40-hour HAZWOPER- Hybrid Option - Online40-hour HAZWOPER (Standard) - Online\r\nTracy: Hello?\r\nVana Foster: So it can be done fully online? \r\nVana Foster: If so, that&#39;s the one I want.\r\nTracy: No - each one has a mandatory 1 day face to face seminar class\r\nVana Foster: Ok. Thank you for your help. I will submit that request in writing.\r\nTracy: Have a wonderful day!!\r\nVana Foster: Thanks you too!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('278150967HC', 1653512448, 1653512805, 2, 22, 16, 13, 0, 0, 0, 0, 1707, 0, 0, 0, 0, 'Andrew Habel', 'andrew.habel@aecom.com', '96.10.251.166', 'f28b404dc3e1f85bba154e545c5a04db', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?', '<div class=\'ca\'><div class=\'info_box\'><i>Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1653512492637--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512492_co>:&nbsp;</b></span>Unfortunately, the Seminar class in Raleigh, NC was cancelled due to low enrollment.</div><!--end:1653512492637--><><!--begin:1653512530252--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512530_cv>:&nbsp;</b></span>ok, thanks. So he just needs to sign up for the next one?</div><!--end:1653512530252--><><!--begin:1653512591722--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512591_co>:&nbsp;</b></span>Is Mr. Habel doing a &quot;dress out&quot; or an 8 Hour annual refresher?</div><!--end:1653512591722--><><!--begin:1653512673644--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512674_cv>:&nbsp;</b></span>dress out for the end of his initial 40 hour</div><!--end:1653512673644--><><!--begin:1653512741811--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512741_co>:&nbsp;</b></span>So, he would want to call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>303-307-9220</a> on the Monday or Tuesday before the next dress out that prefers to attend, and if the class is confirmed, we can get him enrolled.</div><!--end:1653512741811--><><!--begin:1653512797477--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512798_cv>:&nbsp;</b></span>thank you</div><!--end:1653512797477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?\r\nDrew has joined the chat.\r\nDrew: Unfortunately, the Seminar class in Raleigh, NC was cancelled due to low enrollment.\r\nAndrew Habel: ok, thanks. So he just needs to sign up for the next one?\r\nDrew: Is Mr. Habel doing a &quot;dress out&quot; or an 8 Hour annual refresher?\r\nAndrew Habel: dress out for the end of his initial 40 hour\r\nDrew: So, he would want to call tel:3033079220 on the Monday or Tuesday before the next dress out that prefers to attend, and if the class is confirmed, we can get him enrolled.\r\nAndrew Habel: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('278212643WY', 1653574120, 1653574400, 2, 19, 11, 8, 0, 0, 5, 0, 1746, 0, 0, 0, 0, 'Lorinda Birkmeyer', 'lorinda.birkmeyer.contractor@usap.gov', '157.132.194.85', 'fab9e24e7928e16373e040d8f0476a1f', 'Select Area of Inquiry:-_-Other-cus-Company-_-LEIDOS-cus-', 'How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.', '<div class=\'ca\'><div class=\'info_box\'><i>How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653574151363--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574151_co>:&nbsp;</b></span>Lorinda</div><!--end:1653574151363--><><!--begin:1653574232264--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574232_co>:&nbsp;</b></span>Lorinda  The easiest way to do that is to send an email to <a href=\'mailto:accounting@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>accounting@csregs.com</a> with the request.  Tracy</div><!--end:1653574232264--><><!--begin:1653574279392--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574279_cv>:&nbsp;</b></span>Thanks Tracy.</div><!--end:1653574279392--><><!--begin:1653574315286--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574315_co>:&nbsp;</b></span>My pleasure - anything else I can do for you?</div><!--end:1653574315286--><><!--begin:1653574337115--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574337_cv>:&nbsp;</b></span>No, I have no further questions.</div><!--end:1653574337115--><><!--begin:1653574358638--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574358_co>:&nbsp;</b></span>Have a great day!!</div><!--end:1653574358638--><><!--begin:1653574375753--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574375_cv>:&nbsp;</b></span>Thank you.  You also have a great day!</div><!--end:1653574375753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.\r\nTracy has joined the chat.\r\nTracy: Lorinda\r\nTracy: Lorinda  The easiest way to do that is to send an email to mailto:accounting@csregs.com with the request.  Tracy\r\nLorinda Birkmeyer: Thanks Tracy.\r\nTracy: My pleasure - anything else I can do for you?\r\nLorinda Birkmeyer: No, I have no further questions.\r\nTracy: Have a great day!!\r\nLorinda Birkmeyer: Thank you.  You also have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2782222179Z', 1653583694, 1653583893, 2, 19, 12, 9, 0, 0, 0, 0, 910, 0, 0, 0, 0, 'Ken', 'kmariano@ecslimited.com', '69.249.13.18', 'fe45fd33afb6983041b0e402240d7be4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ECS-cus-', 'Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653583893833--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653583893_co>:&nbsp;</b></span>You can if you are ABSOLUTELY sure the 24 hour online is completed before the 16 hour class date.  If not,  you would need to reschedule and pay for that class again. A better choice my be the one below.  Take a look at the link below.                     <a href=\'https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1653583893833--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?\r\nTracy has joined the chat.\r\nTracy: You can if you are ABSOLUTELY sure the 24 hour online is completed before the 16 hour class date.  If not,  you would need to reschedule and pay for that class again. A better choice my be the one below.  Take a look at the link below.                     https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30413450838', 1679496007, 1679496008, 2, 19, 34, 14, 0, 0, 0, 0, 432, 0, 0, 0, 0, 'Iris Diaz Olmo', 'diazolmo.iris@epa.gov', '161.80.29.67', 'ecc26c97dcbe2a6d5e26999005d98492', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EPA-cus-', 'Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? \r\nTracy has joined the chat.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30414087098', 1679502346, 1679502887, 1, 23, 11, 6, 0, 0, 5, 0, 3381, 0, 0, 0, 0, 'Edgar', 'emarti18@wm.com', '156.101.9.4', '07958d309d5c78fcafb55775185d6124', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Chemical Waste Management -cus-Online Course-_-HazWopper-cus-', 'I am stuck on the course and i cant move forward.', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck on the course and i cant move forward.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679502350771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502350_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679502350771--><><!--begin:1679502367671--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502367_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1679502367671--><><!--begin:1679502381693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502381_co>:&nbsp;</b></span>I am good thank you</div><!--end:1679502381693--><><!--begin:1679502388931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502388_co>:&nbsp;</b></span>Can I have your last name to look you up?</div><!--end:1679502388931--><><!--begin:1679502405157--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502405_cv>:&nbsp;</b></span>Martinez-Vazquez</div><!--end:1679502405157--><><!--begin:1679502438348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502438_co>:&nbsp;</b></span>Thank you</div><!--end:1679502438348--><><!--begin:1679502568212--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502568_cv>:&nbsp;</b></span>Yes I am trying to complete my hazwopper and im on a slide and i cant move forward.</div><!--end:1679502568212--><><!--begin:1679502631096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502630_co>:&nbsp;</b></span>I looked up your login history and it appears your account is timing out-due to inactivity. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. <br><br>To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.</div><!--end:1679502631096--><><!--begin:1679502659034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502658_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1679502659034--><><!--begin:1679502724770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502724_co>:&nbsp;</b></span>If you are currently logged in you will need to refresh your page or log out and back in to see the changes.  </div><!--end:1679502724770--><><!--begin:1679502740285--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502740_cv>:&nbsp;</b></span>Okay so i restart that lesson and i should be able to proceed without issues?</div><!--end:1679502740285--><><!--begin:1679502782640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502782_co>:&nbsp;</b></span>Correct, you can either restart the lesson or proceed to the module quiz.  </div><!--end:1679502782640--><><!--begin:1679502816794--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502816_cv>:&nbsp;</b></span>Okay thank you I appreciate your help!</div><!--end:1679502816794--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am stuck on the course and i cant move forward.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Edgar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEdgar: Good how are you?\r\nTiffany: I am good thank you\r\nTiffany: Can I have your last name to look you up?\r\nEdgar: Martinez-Vazquez\r\nTiffany: Thank you\r\nEdgar: Yes I am trying to complete my hazwopper and im on a slide and i cant move forward.\r\nTiffany: I looked up your login history and it appears your account is timing out-due to inactivity. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nTiffany: If you are currently logged in you will need to refresh your page or log out and back in to see the changes.  \r\nEdgar: Okay so i restart that lesson and i should be able to proceed without issues?\r\nTiffany: Correct, you can either restart the lesson or proceed to the module quiz.  \r\nEdgar: Okay thank you I appreciate your help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3041453202M', 1679506851, 1679507191, 2, 23, 66, 6, 0, 0, 0, 0, 3100, 0, 0, 0, 0, 'John Wardle', 'jwardle@blm.gov', '158.68.66.254', '3dabbdaf155b2a8f0cb5bc955cd6d99b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Bureau of Land Management-cus-', 'my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded', '<div class=\'ca\'><div class=\'info_box\'><i>my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679506866141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679506865_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Wardle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679506866141--><><!--begin:1679506876535--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679506876_cv>:&nbsp;</b></span>doing well...</div><!--end:1679506876535--><><!--begin:1679506927847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679506927_co>:&nbsp;</b></span>Looks like what you need did not come through.  How can I help you?  </div><!--end:1679506927847--><><!--begin:1679506940659--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679506940_cv>:&nbsp;</b></span>my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded</div><!--end:1679506940659--><><!--begin:1679507020576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507020_co>:&nbsp;</b></span>Thank you John.  Before we refund anything we do want to let you know about the rescheduling options.  Have you spoken with a customer service rep yet?</div><!--end:1679507020576--><><!--begin:1679507037135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507036_co>:&nbsp;</b></span>We do have online training available and future seminar classes scheduled.</div><!--end:1679507037135--><><!--begin:1679507063144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507062_co>:&nbsp;</b></span>If you do not want to reschedule, can you please respond to the cancellation email you received with your refund request?</div><!--end:1679507063144--><><!--begin:1679507072469--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679507072_cv>:&nbsp;</b></span>My agency will be providing the recertifications I need now. </div><!--end:1679507072469--><><!--begin:1679507115184--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507115_co>:&nbsp;</b></span>Understood. Please respond to the cancellation email you received with your refund request before we can process it.</div><!--end:1679507115184--><><!--begin:1679507163132--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679507162_cv>:&nbsp;</b></span>Ok, thanks</div><!--end:1679507163132--><><!--begin:1679507178440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507178_co>:&nbsp;</b></span>Of course! You are welcome!</div><!--end:1679507178440--><><!--begin:1679507191407--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507191_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1679507191407--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Wardle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Wardle: doing well...\r\nTiffany: Looks like what you need did not come through.  How can I help you?  \r\nJohn Wardle: my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded\r\nTiffany: Thank you John.  Before we refund anything we do want to let you know about the rescheduling options.  Have you spoken with a customer service rep yet?\r\nTiffany: We do have online training available and future seminar classes scheduled.\r\nTiffany: If you do not want to reschedule, can you please respond to the cancellation email you received with your refund request?\r\nJohn Wardle: My agency will be providing the recertifications I need now. \r\nTiffany: Understood. Please respond to the cancellation email you received with your refund request before we can process it.\r\nJohn Wardle: Ok, thanks\r\nTiffany: Of course! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('304160694WY', 1679522193, 1679522406, 2, 22, 34, 13, 0, 0, 0, 0, 637, 0, 0, 0, 0, 'Andres Andrade Chavez', 'andradechavez.andres@hpc-industrial.com', '47.180.167.42', 'e7104c592007663932bda8499283d547', 'Select Area of Inquiry:-_-Other-cus-Company-_-HPC-cus-', 'The module is not letting me move to the next slide.', '<div class=\'ca\'><div class=\'info_box\'><i>The module is not letting me move to the next slide.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1679522239612--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679522239_co>:&nbsp;</b></span>Hello Andres, give me a second to pull up your training.</div><!--end:1679522239612--><><!--begin:1679522406747--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679522406_co>:&nbsp;</b></span>Andres, what company are you with?</div><!--end:1679522406747--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'The module is not letting me move to the next slide.\r\nDrew has joined the chat.\r\nDrew: Hello Andres, give me a second to pull up your training.\r\nDrew: Andres, what company are you with?\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('304221315TM', 1679582822, 1679583463, 2, 23, 41, 3, 0, 0, 0, 0, 2484, 0, 0, 0, 0, 'Mike Owens', 'owens@umces.edu', '131.118.220.1', 'a636b62e434cb82ec5211e46acd5a231', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-University of MD-cus-', 'Does the DOT Hazmat Transportation refresher cover Class 7 materials?', '<div class=\'ca\'><div class=\'info_box\'><i>Does the DOT Hazmat Transportation refresher cover Class 7 materials?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679582826889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679582826_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike Owens</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679582826889--><><!--begin:1679582856808--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679582856_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1679582856808--><><!--begin:1679582933171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679582933_co>:&nbsp;</b></span>One moment please</div><!--end:1679582933171--><><!--begin:1679583187648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583187_co>:&nbsp;</b></span>Class 7 materials are only mentioned in the course. There is no information for filling out the necessary information. That would have to be a radioactive shippers class. We do not do a Rad Shipper course.</div><!--end:1679583187648--><><!--begin:1679583350455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583350_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1679583350455--><><!--begin:1679583405366--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679583404_cv>:&nbsp;</b></span>No , that was all I needed.</div><!--end:1679583405366--><><!--begin:1679583408317--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679583407_cv>:&nbsp;</b></span>Thanks</div><!--end:1679583408317--><><!--begin:1679583423328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583423_co>:&nbsp;</b></span>You are welcome!</div><!--end:1679583423328--><><!--begin:1679583436277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583436_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1679583436277--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the DOT Hazmat Transportation refresher cover Class 7 materials?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike Owens!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike Owens: Great, thank you\r\nTiffany: One moment please\r\nTiffany: Class 7 materials are only mentioned in the course. There is no information for filling out the necessary information. That would have to be a radioactive shippers class. We do not do a Rad Shipper course.\r\nTiffany: Is there anything else I can assist you with?\r\nMike Owens: No , that was all I needed.\r\nMike Owens: Thanks\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3043073253Q', 1679668839, 1679669260, 2, 23, 50, 5, 0, 0, 0, 0, 2081, 0, 0, 0, 0, 'Ashley Calkins', 'ashley.calkins@catalent.com', '38.140.210.50', '4f422699befb6d2f3747602739ae0d5f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Catalent Pharma-cus-', 'Need payment receipt for purchase of online course', '<div class=\'ca\'><div class=\'info_box\'><i>Need payment receipt for purchase of online course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679668841875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668841_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ashley Calkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679668841875--><><!--begin:1679668910422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668910_co>:&nbsp;</b></span>I will email you the receipt now</div><!--end:1679668910422--><><!--begin:1679668969360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668969_co>:&nbsp;</b></span>The receipt has been sent&#39;</div><!--end:1679668969360--><><!--begin:1679668981168--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679668981_cv>:&nbsp;</b></span>I am well - how are you?  </div><!--end:1679668981168--><><!--begin:1679669000340--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669000_cv>:&nbsp;</b></span>Thank You! Would you mind staying on until I can confirm I received?</div><!--end:1679669000340--><><!--begin:1679669026352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679669026_co>:&nbsp;</b></span>Sure</div><!--end:1679669026352--><><!--begin:1679669192200--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669192_cv>:&nbsp;</b></span>I got it! Thank you so much :)</div><!--end:1679669192200--><><!--begin:1679669199398--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669199_cv>:&nbsp;</b></span>Have great rest of your day!</div><!--end:1679669199398--><><!--begin:1679669208499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679669208_co>:&nbsp;</b></span>Of course! You are welcome! You as well!!</div><!--end:1679669208499--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need payment receipt for purchase of online course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ashley Calkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will email you the receipt now\r\nTiffany: The receipt has been sent&#39;\r\nAshley Calkins: I am well - how are you?  \r\nAshley Calkins: Thank You! Would you mind staying on until I can confirm I received?\r\nTiffany: Sure\r\nAshley Calkins: I got it! Thank you so much :)\r\nAshley Calkins: Have great rest of your day!\r\nTiffany: Of course! You are welcome! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304579686WE', 1679941168, 1679942092, 4, 22, 17, 12, 0, 0, 0, 0, 5178, 0, 0, 0, 0, 'Steve', 'swwest@bechtel.com', '147.1.235.122', '619faeacaecf3add06f9b2a593c2518f', '# of Employees to train:-_-16 or more-cus-Company-_-Battelle-cus-Training Needed-_-40-hour HAZWOPER-cus-', 'I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training', '<div class=\'ca\'><div class=\'info_box\'><i>I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1679941206085--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941205_co>:&nbsp;</b></span>Hello Steve, I can help you with that. How many students will be taking this training?</div><!--end:1679941206085--><><!--begin:1679941230316--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941230_cv>:&nbsp;</b></span>uncertain at this time but we employee about 200 here at our facility</div><!--end:1679941230316--><><!--begin:1679941241510--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941241_cv>:&nbsp;</b></span>it would depend on interest and we aren&#39;t there yet</div><!--end:1679941241510--><><!--begin:1679941262283--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941262_co>:&nbsp;</b></span>Fair enough. What would you like to know today?</div><!--end:1679941262283--><><!--begin:1679941276020--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941276_cv>:&nbsp;</b></span>First I wanted to confirm you do client &quot;on-site&quot; training sessions</div><!--end:1679941276020--><><!--begin:1679941295619--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941295_co>:&nbsp;</b></span>We do. </div><!--end:1679941295619--><><!--begin:1679941310884--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941310_cv>:&nbsp;</b></span>I see your office is in Denver and you have several sessions there, however we are in Pueblo Co and would be easier for you to come to us</div><!--end:1679941310884--><><!--begin:1679941328768--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941328_cv>:&nbsp;</b></span>We even have our own training facility</div><!--end:1679941328768--><><!--begin:1679941340298--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941340_cv>:&nbsp;</b></span>Used exclusively for our employees</div><!--end:1679941340298--><><!--begin:1679941379742--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941379_co>:&nbsp;</b></span>That works. I have instructors all over the country and we do on-site training wherever we are needed and it does help that you have adequate training space.</div><!--end:1679941379742--><><!--begin:1679941415097--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941415_cv>:&nbsp;</b></span>I&#39;m sure a lot depends on # of employees but I need a ballpark figure per employee.  I see $665 if we come to Denver, would it be less or more per employee if you come to us?</div><!--end:1679941415097--><><!--begin:1679941424216--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941424_cv>:&nbsp;</b></span>Lets say we have 50 interested</div><!--end:1679941424216--><><!--begin:1679941611741--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941611_co>:&nbsp;</b></span>If you have 50 we would need to break that into at least two (maybe three) classes due to OSHA&#39;s limitations on class size. Our on-site classes are typically more than our seminar classes, however if you have a high student count as expected, I could lower it to $550.00 per student.</div><!--end:1679941611741--><><!--begin:1679941749077--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941749_cv>:&nbsp;</b></span>Yes, I think because of the availability of our employees to schedule training, we&#39;d need a few options for the sessions. </div><!--end:1679941749077--><><!--begin:1679941799972--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941799_co>:&nbsp;</b></span>Very well. Do you have a timeframe in mind?</div><!--end:1679941799972--><><!--begin:1679941943776--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941943_cv>:&nbsp;</b></span>Not quite yet.  I do think it is something we will pursue. I&#39;m getting information together for my management team.  I&#39;m including the link to your website / company in my email.  Shall I also provide your name for additional questions or a formal quote?</div><!--end:1679941943776--><><!--begin:1679942012286--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679942012_co>:&nbsp;</b></span>Yes. Also, feel free to contact me directly via phone <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303-307-9220</a> ext.305) or email (<a href=\'mailto:drew.howell@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>drew.howell@csregs.com</a>).</div><!--end:1679942012286--><><!--begin:1679942065259--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679942065_cv>:&nbsp;</b></span>Thank you very much for the information.  We&#39;ll be in touch</div><!--end:1679942065259--><><!--begin:1679942092565--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679942092_co>:&nbsp;</b></span>Sounds good. Have a great rest of your day.</div><!--end:1679942092565--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training\r\nDrew has joined the chat.\r\nDrew: Hello Steve, I can help you with that. How many students will be taking this training?\r\nSteve: uncertain at this time but we employee about 200 here at our facility\r\nSteve: it would depend on interest and we aren&#39;t there yet\r\nDrew: Fair enough. What would you like to know today?\r\nSteve: First I wanted to confirm you do client &quot;on-site&quot; training sessions\r\nDrew: We do. \r\nSteve: I see your office is in Denver and you have several sessions there, however we are in Pueblo Co and would be easier for you to come to us\r\nSteve: We even have our own training facility\r\nSteve: Used exclusively for our employees\r\nDrew: That works. I have instructors all over the country and we do on-site training wherever we are needed and it does help that you have adequate training space.\r\nSteve: I&#39;m sure a lot depends on # of employees but I need a ballpark figure per employee.  I see $665 if we come to Denver, would it be less or more per employee if you come to us?\r\nSteve: Lets say we have 50 interested\r\nDrew: If you have 50 we would need to break that into at least two (maybe three) classes due to OSHA&#39;s limitations on class size. Our on-site classes are typically more than our seminar classes, however if you have a high student count as expected, I could lower it to $550.00 per student.\r\nSteve: Yes, I think because of the availability of our employees to schedule training, we&#39;d need a few options for the sessions. \r\nDrew: Very well. Do you have a timeframe in mind?\r\nSteve: Not quite yet.  I do think it is something we will pursue. I&#39;m getting information together for my management team.  I&#39;m including the link to your website / company in my email.  Shall I also provide your name for additional questions or a formal quote?\r\nDrew: Yes. Also, feel free to contact me directly via phone tel:3033079220 ext.305) or email (mailto:drew.howell@csregs.com).\r\nSteve: Thank you very much for the information.  We&#39;ll be in touch\r\nDrew: Sounds good. Have a great rest of your day.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('304654261WZ', 1680015772, 1680016336, 2, 23, 46, 4, 0, 0, 0, 0, 4914, 0, 0, 0, 0, 'Lezah Burgess', 'lburgess@gtwilkinson.com', '50.233.33.142', '9bd3278d669c32fff4d4f3e89139ac82', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-George T Wilkinson, Inc-cus-', 'We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! ', '<div class=\'ca\'><div class=\'info_box\'><i>We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680015775808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015775_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lezah Burgess</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680015775808--><><!--begin:1680015634801--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015785_cv>:&nbsp;</b></span>I am well thank you, how are you? </div><!--end:1680015634801--><><!--begin:1680015812461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015812_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680015812461--><><!--begin:1680015855960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015855_co>:&nbsp;</b></span>Yes Malden is our Massachusetts location</div><!--end:1680015855960--><><!--begin:1680015725783--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015876_cv>:&nbsp;</b></span>Will we schedule the in person training at the time of registration for the online portion? </div><!--end:1680015725783--><><!--begin:1680015880006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015879_co>:&nbsp;</b></span>Do you want your employee to do the online course or full seminar/ in person training?</div><!--end:1680015880006--><><!--begin:1680015915888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015915_co>:&nbsp;</b></span>Once the employee completes the online training you would call or email <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> to schedule the hands-on training</div><!--end:1680015915888--><><!--begin:1680015939816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015939_co>:&nbsp;</b></span>You can use this page on the website as a reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1680015939816--><><!--begin:1680015799209--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015950_cv>:&nbsp;</b></span>If we were able to do the entire class in person that would be great </div><!--end:1680015799209--><><!--begin:1680015995756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015995_co>:&nbsp;</b></span>To view the seminar instructor led 40-Hour schedule please use the following link: <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1680015995756--><><!--begin:1680015874143--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016025_cv>:&nbsp;</b></span>That is awesome! </div><!--end:1680015874143--><><!--begin:1680016037279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016037_co>:&nbsp;</b></span>Great!</div><!--end:1680016037279--><><!--begin:1680015898889--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016049_cv>:&nbsp;</b></span>Thank you very much for your help! </div><!--end:1680015898889--><><!--begin:1680016065631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016065_co>:&nbsp;</b></span>My pleasure! Do you have any other questions I can assist you with today?</div><!--end:1680016065631--><><!--begin:1680015922674--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016073_cv>:&nbsp;</b></span>That is it, thank you! </div><!--end:1680015922674--><><!--begin:1680016136824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016136_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680016136824--><><!--begin:1680016142668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016142_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680016142668--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! \r\nTiffany has joined the chat.\r\nTiffany: Hi, Lezah Burgess!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLezah Burgess: I am well thank you, how are you? \r\nTiffany: I am good thank you\r\nTiffany: Yes Malden is our Massachusetts location\r\nLezah Burgess: Will we schedule the in person training at the time of registration for the online portion? \r\nTiffany: Do you want your employee to do the online course or full seminar/ in person training?\r\nTiffany: Once the employee completes the online training you would call or email mailto:customerservice@csregs.com to schedule the hands-on training\r\nTiffany: You can use this page on the website as a reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nLezah Burgess: If we were able to do the entire class in person that would be great \r\nTiffany: To view the seminar instructor led 40-Hour schedule please use the following link: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nLezah Burgess: That is awesome! \r\nTiffany: Great!\r\nLezah Burgess: Thank you very much for your help! \r\nTiffany: My pleasure! Do you have any other questions I can assist you with today?\r\nLezah Burgess: That is it, thank you! \r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304655540Q5', 1680017055, 1680017426, 2, 22, 50, 15, 0, 0, 5, 0, 1477, 0, 0, 0, 0, 'Ryan Smith', 'ryan.smith@kemron.com', '50.226.242.78', '086c8c8e7b8cb70e9f1925d2a80578a7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-KEMRON-cus-', 'Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680017102356--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017102_co>:&nbsp;</b></span>Hello Ryan, we can email it, but it is a $10 dollar fee.</div><!--end:1680017102356--><><!--begin:1680017209799--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Smith<timestamp_1680017209_cv>:&nbsp;</b></span>Okay, let me check with my manager and see what they want to do?</div><!--end:1680017209799--><><!--begin:1680017226762--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017226_co>:&nbsp;</b></span>Sounds good.</div><!--end:1680017226762--><><!--begin:1680017389663--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Smith<timestamp_1680017389_cv>:&nbsp;</b></span>We are just going to wait until it arrives in the mail. Thank you for your help!</div><!--end:1680017389663--><><!--begin:1680017413675--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017413_co>:&nbsp;</b></span>Right on. Have a great day!</div><!--end:1680017413675--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    \r\nDrew has joined the chat.\r\nDrew: Hello Ryan, we can email it, but it is a $10 dollar fee.\r\nRyan Smith: Okay, let me check with my manager and see what they want to do?\r\nDrew: Sounds good.\r\nRyan Smith: We are just going to wait until it arrives in the mail. Thank you for your help!\r\nDrew: Right on. Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304657781RM', 1680019285, 1680019661, 2, 23, 39, 2, 0, 0, 0, 0, 2525, 0, 0, 0, 0, 'Narayan Bhandari', 'narayan.bhandari@bakerhughes.com', '134.238.164.104', 'dccd762a98d09a57d44779575f1b2375', 'Select Area of Inquiry:-_-Other-cus-Company-_-Baker Hughes -cus-', 'What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680019287874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019287_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Narayan Bhandari</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680019287874--><><!--begin:1680019314386--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019314_cv>:&nbsp;</b></span>Hi Tiffany! I am good. Thanks </div><!--end:1680019314386--><><!--begin:1680019325073--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019325_cv>:&nbsp;</b></span>I hope you are doing well as well.</div><!--end:1680019325073--><><!--begin:1680019352872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019352_co>:&nbsp;</b></span>Yes thank you</div><!--end:1680019352872--><><!--begin:1680019356776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019356_co>:&nbsp;</b></span>The address is: Norris Conference Centers-Westchase<br>9990 Richmond Ave<br>Houston TX 77042</div><!--end:1680019356776--><><!--begin:1680019418929--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019418_cv>:&nbsp;</b></span>Thanks!</div><!--end:1680019418929--><><!--begin:1680019443084--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019442_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680019443084--><><!--begin:1680019455928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019455_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680019455928--><><!--begin:1680019644785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019644_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680019644785--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks \r\nTiffany has joined the chat.\r\nTiffany: Hi, Narayan Bhandari!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNarayan Bhandari: Hi Tiffany! I am good. Thanks \r\nNarayan Bhandari: I hope you are doing well as well.\r\nTiffany: Yes thank you\r\nTiffany: The address is: Norris Conference Centers-Westchase9990 Richmond AveHouston TX 77042\r\nNarayan Bhandari: Thanks!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304658272VC', 1680019746, 1680020150, 1, 23, 7, 2, 0, 0, 5, 1, 5141, 332, 0, 0, 0, 'Edgar', 'emarti18@wm.com', '156.101.9.4', '07958d309d5c78fcafb55775185d6124', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Chemical Waste Management-cus-Online Course-_-Hazwopper-cus-', 'I am stuck in a lesson, I cant move forward.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck in a lesson, I cant move forward.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680019748295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019748_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680019748295--><><!--begin:1680019775025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019774_co>:&nbsp;</b></span>Can I get your last name please?</div><!--end:1680019775025--><><!--begin:1680019776591--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019776_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1680019776591--><><!--begin:1680019791771--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019791_cv>:&nbsp;</b></span>Martinez-Vazquez</div><!--end:1680019791771--><><!--begin:1680019792114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019791_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680019792114--><><!--begin:1680019835003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019834_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1680019835003--><><!--begin:1680019852462--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019852_cv>:&nbsp;</b></span>Okay thank you.</div><!--end:1680019852462--><><!--begin:1680019912562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019912_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a “time required” and “content required” course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will “time out” if you are inactive  for 10 minutes<br>Module quizzes “lock” if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br><br>Do you have ANY questions on the above?</div><!--end:1680019912562--><><!--begin:1680019976016--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019975_cv>:&nbsp;</b></span>No, I would just like to move forward in the course.</div><!--end:1680019976016--><><!--begin:1680019978813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019978_co>:&nbsp;</b></span>I’m going to issue a “one-time” pass for the module you are “stuck” on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br><br>· Engaging in “non-training” activities (writing/answering emails, viewing other windows or browser pages)<br><br>·  Remain fully engaged in the course while training.<br><br>o   Refrain from:<br><br>o   Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br><br>·  “Rushing thru” content and activities. Please, take your time training! We’ve allowed for review and load time<br><br>·      Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br> <br><br>Finally, log out properly: Click the “Exit Lesson” button or the “Exit Module” link at the top right of your screen and;<br><br> <br><br>NEVER use the “X” in the top left corner of the browser window. This closes the page (not the course) and may “lock” your course or even lose accumulated course time. This cannot be recovered.<br><br> <br><br>Can I help with anything else today?</div><!--end:1680019978813--><><!--begin:1680020066129--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680020066_cv>:&nbsp;</b></span>No thats it thank you for your help i gratefully appreciate it!</div><!--end:1680020066129--><><!--begin:1680020135244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680020135_co>:&nbsp;</b></span>Sure thing! You are welcome!</div><!--end:1680020135244--><><!--begin:1680020139779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680020139_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680020139779--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am stuck in a lesson, I cant move forward.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Edgar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Can I get your last name please?\r\nEdgar: good and yourself?\r\nEdgar: Martinez-Vazquez\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up\r\nEdgar: Okay thank you.\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a “time required” and “content required” course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will “time out” if you are inactive  for 10 minutesModule quizzes “lock” if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nEdgar: No, I would just like to move forward in the course.\r\nTiffany: I’m going to issue a “one-time” pass for the module you are “stuck” on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:· Engaging in “non-training” activities (writing/answering emails, viewing other windows or browser pages)·  Remain fully engaged in the course while training.o   Refrain from:o   Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!·  “Rushing thru” content and activities. Please, take your time training! We’ve allowed for review and load time·      Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension Finally, log out properly: Click the “Exit Lesson” button or the “Exit Module” link at the top right of your screen and; NEVER use the “X” in the top left corner of the browser window. This closes the page (not the course) and may “lock” your course or even lose accumulated course time. This cannot be recovered. Can I help with anything else today?\r\nEdgar: No thats it thank you for your help i gratefully appreciate it!\r\nTiffany: Sure thing! You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304666907N4', 1680028412, 1680028649, 2, 23, 41, 5, 0, 0, 0, 0, 2316, 0, 0, 0, 0, 'Teresa Timmons', 'teresa.timmons@aecom.com', '165.1.200.173', 'd950447a78e21f5d996f1be99659aeb6', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Do we still have a credit or unused registration for Hazwoper 40 Hybrid?', '<div class=\'ca\'><div class=\'info_box\'><i>Do we still have a credit or unused registration for Hazwoper 40 Hybrid?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680028415213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028415_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa Timmons</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680028415213--><><!--begin:1680028473294--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028473_cv>:&nbsp;</b></span>doing good . . . this is Teresa with AECOM . . . I was wondering if we still have an unused registration for 40-Hour Hazwoper Hybrid on the books.</div><!--end:1680028473294--><><!--begin:1680028488722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028488_co>:&nbsp;</b></span>Yes I show an available seat on your account</div><!--end:1680028488722--><><!--begin:1680028502211--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028502_co>:&nbsp;</b></span>When you log in here: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1680028502211--><><!--begin:1680028522730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028522_co>:&nbsp;</b></span>You should see an available seat as well.  </div><!--end:1680028522730--><><!--begin:1680028582034--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028581_cv>:&nbsp;</b></span>got it!  thank you!</div><!--end:1680028582034--><><!--begin:1680028599262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028599_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680028599262--><><!--begin:1680028607411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028607_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680028607411--><><!--begin:1680028647296--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028647_cv>:&nbsp;</b></span>no, that&#39;ll do it . . . thank you!</div><!--end:1680028647296--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do we still have a credit or unused registration for Hazwoper 40 Hybrid?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa Timmons!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa Timmons: doing good . . . this is Teresa with AECOM . . . I was wondering if we still have an unused registration for 40-Hour Hazwoper Hybrid on the books.\r\nTiffany: Yes I show an available seat on your account\r\nTiffany: When you log in here: https://csregsonline.com/\r\nTiffany: You should see an available seat as well.  \r\nTeresa Timmons: got it!  thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nTeresa Timmons: no, that&#39;ll do it . . . thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304673528X9', 1680035038, 1680035628, 2, 23, 45, 6, 0, 0, 0, 0, 2359, 0, 0, 0, 0, 'Sarah Youmans', 'syoumans@gallagherasphalt.com', '75.150.226.141', '2155f8da2205d5f1456bdf6a70c6e2cb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gallagher Asphalt Corporation-cus-', 'Please send me a receipt for the DOT Refresher Training.', '<div class=\'ca\'><div class=\'info_box\'><i>Please send me a receipt for the DOT Refresher Training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680035042674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035042_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Youmans</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680035042674--><><!--begin:1680035061824--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035061_cv>:&nbsp;</b></span>fine.</div><!--end:1680035061824--><><!--begin:1680035090842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035090_co>:&nbsp;</b></span>Great! I just sent you an email with a receipt</div><!--end:1680035090842--><><!--begin:1680035100546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035100_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680035100546--><><!--begin:1680035143255--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035143_cv>:&nbsp;</b></span>thank you.  Am I correct to put the training into the driver&#39;s name and not mine?  I was only paying for it.</div><!--end:1680035143255--><><!--begin:1680035206386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035206_co>:&nbsp;</b></span>You should have received another email with a link to create your own account as a group manager.  Once you have that set up you will be able to add the participant.  </div><!--end:1680035206386--><><!--begin:1680035275089--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035275_cv>:&nbsp;</b></span>Its under the other persons name so I must be ok.</div><!--end:1680035275089--><><!--begin:1680035421261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035421_co>:&nbsp;</b></span>Who should be the person completing the course?</div><!--end:1680035421261--><><!--begin:1680035628515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035628_co>:&nbsp;</b></span>I just wanted to check and make sure everything is set up the way you need it.</div><!--end:1680035628515--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Please send me a receipt for the DOT Refresher Training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Youmans!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Youmans: fine.\r\nTiffany: Great! I just sent you an email with a receipt\r\nTiffany: Is there anything else I can assist you with?\r\nSarah Youmans: thank you.  Am I correct to put the training into the driver&#39;s name and not mine?  I was only paying for it.\r\nTiffany: You should have received another email with a link to create your own account as a group manager.  Once you have that set up you will be able to add the participant.  \r\nSarah Youmans: Its under the other persons name so I must be ok.\r\nTiffany: Who should be the person completing the course?\r\nTiffany: I just wanted to check and make sure everything is set up the way you need it.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30468242375', 1680043904, 1680044176, 2, 22, 16, 11, 0, 0, 0, 0, 1470, 0, 0, 0, 0, 'Thomas', 'Environmental@timbisha.com', '64.72.39.20', '79b317c37ec572c75bc7cef72a5005d2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Timbisha Shoshone Tribe-cus-', 'Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? ', '<div class=\'ca\'><div class=\'info_box\'><i>Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680043961568--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043961_co>:&nbsp;</b></span>4375 E Craig Rd.</div><!--end:1680043961568--><><!--begin:1680043972167--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043972_co>:&nbsp;</b></span>Las Vegas, NV 89115</div><!--end:1680043972167--><><!--begin:1680043983752--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043983_co>:&nbsp;</b></span>Comfort Inn & Suites Las Vegas</div><!--end:1680043983752--><><!--begin:1680044025866--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas<timestamp_1680044026_cv>:&nbsp;</b></span>is there a block for registration with hotel ?</div><!--end:1680044025866--><><!--begin:1680044147556--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680044147_co>:&nbsp;</b></span>We don&#39;t have a block, but they might match our corporate rate if you call them and tell them you are looking to book a room for the training.</div><!--end:1680044147556--><><!--begin:1680044168068--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas<timestamp_1680044168_cv>:&nbsp;</b></span>okay thank you </div><!--end:1680044168068--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? \r\nDrew has joined the chat.\r\nDrew: 4375 E Craig Rd.\r\nDrew: Las Vegas, NV 89115\r\nDrew: Comfort Inn & Suites Las Vegas\r\nThomas: is there a block for registration with hotel ?\r\nDrew: We don&#39;t have a block, but they might match our corporate rate if you call them and tell them you are looking to book a room for the training.\r\nThomas: okay thank you \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304743732VC', 1680105227, 1680105418, 2, 19, 29, 9, 0, 0, 0, 0, 663, 0, 0, 0, 0, 'Edward Reed', 'edwardreed@hasapool.com', '207.5.72.246', '1d5ace0819831d7f2ac650c4a40e2d86', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-HASA-cus-', 'Is it possible to revceive an extension on my HazWoper course', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible to revceive an extension on my HazWoper course</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1680105267759--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680105267_co>:&nbsp;</b></span>Just a moment while I look up your class information</div><!--end:1680105267759--><><!--begin:1680105418866--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680105418_co>:&nbsp;</b></span>I have extended your HAZWOPER class until June 11th.</div><!--end:1680105418866--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Is it possible to revceive an extension on my HazWoper course\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look up your class information\r\nTracy: I have extended your HAZWOPER class until June 11th.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30516603457', 1680527505, 1680527535, 2, 23, 6, 4, 0, 0, 5, 0, 655, 0, 0, 0, 0, 'Stephanie', 'stephanie.vogel@artifelxmfg.com', '209.201.76.19', '4c10fa44a057d2c7c8ecb2a3a883d76c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ArtiFlex-cus-', 'I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.', '<div class=\'ca\'><div class=\'info_box\'><i>I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680527509477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680527509_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stephanie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680527509477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stephanie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('305167316RY', 1680528802, 1680529130, 2, 23, 21, 3, 0, 0, 5, 0, 2612, 0, 0, 0, 0, 'Annalie Peterson', 'annalie.peterson2@wsp.com', '67.210.212.54', 'fd1363942cbedd337f46aa6e0ed29a3d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP-cus-', 'I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680528804600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528804_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Annalie Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680528804600--><><!--begin:1680528825634--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680528825_cv>:&nbsp;</b></span>doing well, thank you. and you?</div><!--end:1680528825634--><><!--begin:1680528837034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528836_co>:&nbsp;</b></span>I am good thanks</div><!--end:1680528837034--><><!--begin:1680528843858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528843_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1680528843858--><><!--begin:1680528849270--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680528849_cv>:&nbsp;</b></span>sounds good!</div><!--end:1680528849270--><><!--begin:1680528940795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528940_co>:&nbsp;</b></span>I believe you are on the Home tab so please refresh your page and be sure you are under the my training tab.  It should be should properly there.  </div><!--end:1680528940795--><><!--begin:1680529042396--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680529042_cv>:&nbsp;</b></span>huh. last time I clicked the my training module it looked completely different. I&#39;ll click the course overview and let you know if it works. if it does, that should be all that I need then!</div><!--end:1680529042396--><><!--begin:1680529057340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680529057_co>:&nbsp;</b></span>Great!</div><!--end:1680529057340--><><!--begin:1680529073480--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680529073_cv>:&nbsp;</b></span>looks like it came up just fine thanks for you help</div><!--end:1680529073480--><><!--begin:1680529126579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680529126_co>:&nbsp;</b></span>Sure thing!</div><!--end:1680529126579--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Annalie Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnnalie Peterson: doing well, thank you. and you?\r\nTiffany: I am good thanks\r\nTiffany: One moment while I look you up\r\nAnnalie Peterson: sounds good!\r\nTiffany: I believe you are on the Home tab so please refresh your page and be sure you are under the my training tab.  It should be should properly there.  \r\nAnnalie Peterson: huh. last time I clicked the my training module it looked completely different. I&#39;ll click the course overview and let you know if it works. if it does, that should be all that I need then!\r\nTiffany: Great!\r\nAnnalie Peterson: looks like it came up just fine thanks for you help\r\nTiffany: Sure thing!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3051699683R', 1680531448, 1680531863, 2, 19, 15, 13, 0, 0, 0, 0, 1166, 0, 0, 0, 0, 'Nina Musco', 'ninalm1108@gmail.com', '108.44.44.61', '52eea083c5a6d26002caae20191c98a7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP USA Inc.-cus-', 'Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1680531483247--><div class=\'cv\'><span class=\'notranslate\'><b>Nina Musco<timestamp_1680531483_cv>:&nbsp;</b></span>i&#39;m not sure i&#39;m in the right place for my inquiry but figured it&#39;s worth a shot lol</div><!--end:1680531483247--><><!--begin:1680531490056--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680531490_co>:&nbsp;</b></span>The certificates for those classes come directly from OSHA</div><!--end:1680531490056--><><!--begin:1680531508628--><div class=\'cv\'><span class=\'notranslate\'><b>Nina Musco<timestamp_1680531508_cv>:&nbsp;</b></span>oh okay thank you </div><!--end:1680531508628--><><!--begin:1680531574298--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680531574_co>:&nbsp;</b></span>My pleasure  have a wonderful day!!</div><!--end:1680531574298--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!\r\nTracy has joined the chat.\r\nNina Musco: i&#39;m not sure i&#39;m in the right place for my inquiry but figured it&#39;s worth a shot lol\r\nTracy: The certificates for those classes come directly from OSHA\r\nNina Musco: oh okay thank you \r\nTracy: My pleasure  have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305196571BM', 1680558059, 1680558306, 2, 22, 23, 12, 0, 0, 0, 0, 2252, 0, 0, 0, 0, 'Jared ', 'jport@woodardcurran.com', '73.126.64.25', 'f1e2048456356497cdf551e2ea3b21f3', 'Select Area of Inquiry:-_-Other-cus-Company-_-Woodard & Curran-cus-', 'For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?', '<div class=\'ca\'><div class=\'info_box\'><i>For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680558086318--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558086_co>:&nbsp;</b></span>Hello Jared, that is correct. They are 4-10 Hour days.</div><!--end:1680558086318--><><!--begin:1680558105396--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558105_cv>:&nbsp;</b></span>Great. Thank you Drew</div><!--end:1680558105396--><><!--begin:1680558116785--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558116_cv>:&nbsp;</b></span>Is there a standard time?</div><!--end:1680558116785--><><!--begin:1680558126023--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558126_cv>:&nbsp;</b></span>I.e., 8 am - 6 pm?</div><!--end:1680558126023--><><!--begin:1680558157681--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558157_co>:&nbsp;</b></span>Classes start at 8:00 a.m. and the 10 hours has breaks factored into them.</div><!--end:1680558157681--><><!--begin:1680558235797--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558235_cv>:&nbsp;</b></span>ok great. This is very helpful. I appreciate your assistance</div><!--end:1680558235797--><><!--begin:1680558260563--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558260_co>:&nbsp;</b></span>Happy to help. Do you have any other questions for me at the moment?</div><!--end:1680558260563--><><!--begin:1680558281165--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558281_cv>:&nbsp;</b></span>No that is it for now, thank you!</div><!--end:1680558281165--><><!--begin:1680558297897--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558297_co>:&nbsp;</b></span>Sounds good, have a great rest of your day.</div><!--end:1680558297897--><><!--begin:1680558305029--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558305_cv>:&nbsp;</b></span>You as well!</div><!--end:1680558305029--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?\r\nDrew has joined the chat.\r\nDrew: Hello Jared, that is correct. They are 4-10 Hour days.\r\nJared : Great. Thank you Drew\r\nJared : Is there a standard time?\r\nJared : I.e., 8 am - 6 pm?\r\nDrew: Classes start at 8:00 a.m. and the 10 hours has breaks factored into them.\r\nJared : ok great. This is very helpful. I appreciate your assistance\r\nDrew: Happy to help. Do you have any other questions for me at the moment?\r\nJared : No that is it for now, thank you!\r\nDrew: Sounds good, have a great rest of your day.\r\nJared : You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('305256424JQ', 1680617903, 1680618721, 2, 23, 14, 11, 0, 0, 0, 0, 4695, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.196.32', 'aa7cb8c7cf2f47259a96d50be6cb4665', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Short Elliott Hendrickson Inc.-cus-', 'This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?', '<div class=\'ca\'><div class=\'info_box\'><i>This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680617906142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617905_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680617906142--><><!--begin:1680617918579--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680617918_cv>:&nbsp;</b></span>I&#39;m well. Thanks. </div><!--end:1680617918579--><><!--begin:1680617976949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617976_co>:&nbsp;</b></span>Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  </div><!--end:1680617976949--><><!--begin:1680617993955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617993_co>:&nbsp;</b></span>Was she with a different company when she completed this training?</div><!--end:1680617993955--><><!--begin:1680618017908--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618017_cv>:&nbsp;</b></span>That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. </div><!--end:1680618017908--><><!--begin:1680618078253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618078_co>:&nbsp;</b></span>One moment please</div><!--end:1680618078253--><><!--begin:1680618147469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618147_co>:&nbsp;</b></span>After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    </div><!--end:1680618147469--><><!--begin:1680618172122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618171_co>:&nbsp;</b></span>You can have her reach out to us and I can provide her more detailed information if needed.  </div><!--end:1680618172122--><><!--begin:1680618257323--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618257_cv>:&nbsp;</b></span>Ok. Should I have her email customer service or do you have an email so she can reach you?</div><!--end:1680618257323--><><!--begin:1680618316085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618315_co>:&nbsp;</b></span>Customerservice works as I receive those emails but my email address is <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> </div><!--end:1680618316085--><><!--begin:1680618351326--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618351_cv>:&nbsp;</b></span>Thanks. I&#39;ll have her email you directly. </div><!--end:1680618351326--><><!--begin:1680618405207--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618405_co>:&nbsp;</b></span>Sounds good! I will keep my eyes on the look out.</div><!--end:1680618405207--><><!--begin:1680618414965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618414_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680618414965--><><!--begin:1680618458028--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618458_cv>:&nbsp;</b></span>Will I get a credit back for the replacement certificate I purchased?</div><!--end:1680618458028--><><!--begin:1680618547838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618547_co>:&nbsp;</b></span>I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  </div><!--end:1680618547838--><><!--begin:1680618631236--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618631_cv>:&nbsp;</b></span>Ok. Let me know. Thanks.</div><!--end:1680618631236--><><!--begin:1680618651807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618651_co>:&nbsp;</b></span>Of course you are welcome!</div><!--end:1680618651807--><><!--begin:1680618706069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618705_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1680618706069--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: I&#39;m well. Thanks. \r\nTiffany: Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  \r\nTiffany: Was she with a different company when she completed this training?\r\nKevin Accola: That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. \r\nTiffany: One moment please\r\nTiffany: After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    \r\nTiffany: You can have her reach out to us and I can provide her more detailed information if needed.  \r\nKevin Accola: Ok. Should I have her email customer service or do you have an email so she can reach you?\r\nTiffany: Customerservice works as I receive those emails but my email address is mailto:tiffany@csregs.com \r\nKevin Accola: Thanks. I&#39;ll have her email you directly. \r\nTiffany: Sounds good! I will keep my eyes on the look out.\r\nTiffany: Is there anything else I can assist you with today?\r\nKevin Accola: Will I get a credit back for the replacement certificate I purchased?\r\nTiffany: I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  \r\nKevin Accola: Ok. Let me know. Thanks.\r\nTiffany: Of course you are welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30526358978', 1680625067, 1680625281, 2, 23, 13, 9, 0, 0, 4, 0, 3097, 0, 0, 0, 0, 'Candace Klein', 'crystal@kleincontracting.com', '50.216.140.50', '1d22c74ea33b4f4c9f0b154d36ecd29d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Klein Contracting Corp -cus-', 'I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680625071783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625071_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Candace Klein</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680625071783--><><!--begin:1680625080502--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625080_cv>:&nbsp;</b></span>Good, thank you. </div><!--end:1680625080502--><><!--begin:1680625128512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625128_co>:&nbsp;</b></span>I will need to have you email in your refund request to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1680625128512--><><!--begin:1680625152726--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625152_cv>:&nbsp;</b></span>okay, thank you. </div><!--end:1680625152726--><><!--begin:1680625162007--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625161_co>:&nbsp;</b></span>Then I will have to bring it to management for review and get back with you.  </div><!--end:1680625162007--><><!--begin:1680625172200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625172_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1680625172200--><><!--begin:1680625200396--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625200_cv>:&nbsp;</b></span>Yes, what do i need to include in the email i send over to customer service?</div><!--end:1680625200396--><><!--begin:1680625215008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625214_co>:&nbsp;</b></span>Just what you said above</div><!--end:1680625215008--><><!--begin:1680625232471--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625232_cv>:&nbsp;</b></span>okay, great thank you. That is all. Have a great day!</div><!--end:1680625232471--><><!--begin:1680625278795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625278_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680625278795--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Candace Klein!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCandace Klein: Good, thank you. \r\nTiffany: I will need to have you email in your refund request to mailto:customerservice@csregs.com\r\nCandace Klein: okay, thank you. \r\nTiffany: Then I will have to bring it to management for review and get back with you.  \r\nTiffany: Is there anything else I can assist you with for today?\r\nCandace Klein: Yes, what do i need to include in the email i send over to customer service?\r\nTiffany: Just what you said above\r\nCandace Klein: okay, great thank you. That is all. Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305267857QB', 1680629327, 1680630677, 2, 23, 5, 2, 0, 0, 0, 0, 6439, 0, 0, 0, 0, 'Mohammad Hammoud', 'Moe.hammoud97@gmail.com', '76.132.26.67', '850757a083cdde1520a4d217fb0f136f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-BSK-cus-', 'I want to check on order #21521 to get my pdf certificate. ', '<div class=\'ca\'><div class=\'info_box\'><i>I want to check on order #21521 to get my pdf certificate. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680629329432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629329_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mohammad Hammoud</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680629329432--><><!--begin:1680629342549--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629340_cv>:&nbsp;</b></span>Good</div><!--end:1680629342549--><><!--begin:1680629456723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629456_co>:&nbsp;</b></span>I resent an email to you just now</div><!--end:1680629456723--><><!--begin:1680629480451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629480_co>:&nbsp;</b></span>We need an authorization to release the cert to you as it appears you are no longer with the sponser employer.  </div><!--end:1680629480451--><><!--begin:1680629540079--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629538_cv>:&nbsp;</b></span>Yes I am</div><!--end:1680629540079--><><!--begin:1680629540338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629540_co>:&nbsp;</b></span>Once you complete part 1 of the form your previous employer will need to complete part 2.  Then once the form is returned we can issue the certificate to you.  </div><!--end:1680629540338--><><!--begin:1680629565241--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629563_cv>:&nbsp;</b></span>I am still with bsk</div><!--end:1680629565241--><><!--begin:1680629581043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629580_co>:&nbsp;</b></span>On the certificate request you used a personal email address as well as a home address.  We cannot send the certificate to personal addresses.</div><!--end:1680629581043--><><!--begin:1680629624553--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629622_cv>:&nbsp;</b></span>I work remotely but you can send it to the office address</div><!--end:1680629624553--><><!--begin:1680629628666--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629626_cv>:&nbsp;</b></span>I can change it</div><!--end:1680629628666--><><!--begin:1680629645298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629645_co>:&nbsp;</b></span>You only paid for a digital copy.  Can I email it to <a href=\'mailto:mhammoud@bskassociates.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mhammoud@bskassociates.com</a></div><!--end:1680629645298--><><!--begin:1680629683896--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629681_cv>:&nbsp;</b></span>The company has been bought out by Kleinfelder so our old email addresses don&#39;t work anymore</div><!--end:1680629683896--><><!--begin:1680629790333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629790_co>:&nbsp;</b></span>One moment please</div><!--end:1680629790333--><><!--begin:1680629822218--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629820_cv>:&nbsp;</b></span>399 Lindbergh Ave, Livermore, CA 94551</div><!--end:1680629822218--><><!--begin:1680629835779--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629833_cv>:&nbsp;</b></span>This is our office address if you want to change it</div><!--end:1680629835779--><><!--begin:1680630198971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630198_co>:&nbsp;</b></span>I will update the order accordingly and get you out a copy or your PDF certificate today.  </div><!--end:1680630198971--><><!--begin:1680630249774--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630247_cv>:&nbsp;</b></span>Yes please try to send the pdf copy before tomorrow morning</div><!--end:1680630249774--><><!--begin:1680630256468--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630254_cv>:&nbsp;</b></span>we need it for a project</div><!--end:1680630256468--><><!--begin:1680630281378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630281_co>:&nbsp;</b></span>I understand and I will issue it today.</div><!--end:1680630281378--><><!--begin:1680630301452--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630299_cv>:&nbsp;</b></span>Also if I need to renew it</div><!--end:1680630301452--><><!--begin:1680630315270--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630313_cv>:&nbsp;</b></span>I need to take the refresher after 1 year?</div><!--end:1680630315270--><><!--begin:1680630368747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630368_co>:&nbsp;</b></span>That is correct you are due for the refresher this month.  </div><!--end:1680630368747--><><!--begin:1680630432488--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630430_cv>:&nbsp;</b></span>Will do thanks</div><!--end:1680630432488--><><!--begin:1680630453450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630453_co>:&nbsp;</b></span>Sure thing you are welcome!</div><!--end:1680630453450--><><!--begin:1680630496234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630496_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680630496234--><><!--begin:1680630510803--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630508_cv>:&nbsp;</b></span>thank you</div><!--end:1680630510803--><><!--begin:1680630556139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630555_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680630556139--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to check on order #21521 to get my pdf certificate. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Mohammad Hammoud!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMohammad Hammoud: Good\r\nTiffany: I resent an email to you just now\r\nTiffany: We need an authorization to release the cert to you as it appears you are no longer with the sponser employer.  \r\nMohammad Hammoud: Yes I am\r\nTiffany: Once you complete part 1 of the form your previous employer will need to complete part 2.  Then once the form is returned we can issue the certificate to you.  \r\nMohammad Hammoud: I am still with bsk\r\nTiffany: On the certificate request you used a personal email address as well as a home address.  We cannot send the certificate to personal addresses.\r\nMohammad Hammoud: I work remotely but you can send it to the office address\r\nMohammad Hammoud: I can change it\r\nTiffany: You only paid for a digital copy.  Can I email it to mailto:mhammoud@bskassociates.com\r\nMohammad Hammoud: The company has been bought out by Kleinfelder so our old email addresses don&#39;t work anymore\r\nTiffany: One moment please\r\nMohammad Hammoud: 399 Lindbergh Ave, Livermore, CA 94551\r\nMohammad Hammoud: This is our office address if you want to change it\r\nTiffany: I will update the order accordingly and get you out a copy or your PDF certificate today.  \r\nMohammad Hammoud: Yes please try to send the pdf copy before tomorrow morning\r\nMohammad Hammoud: we need it for a project\r\nTiffany: I understand and I will issue it today.\r\nMohammad Hammoud: Also if I need to renew it\r\nMohammad Hammoud: I need to take the refresher after 1 year?\r\nTiffany: That is correct you are due for the refresher this month.  \r\nMohammad Hammoud: Will do thanks\r\nTiffany: Sure thing you are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMohammad Hammoud: thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305269573RW', 1680631043, 1680631330, 1, 23, 5, 3, 0, 0, 5, 0, 3389, 337, 0, 0, 0, 'Robert Switzer', 'switzer.robert@cleanharbors.com', '216.245.239.121', 'a39d95fbf0861f9f6b35660f14577d97', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Clean Harbors-cus-Online Course-_-OSHA Site Supervisor-cus-', 'My assessment is frozen for hazard communication standard', '<div class=\'ca\'><div class=\'info_box\'><i>My assessment is frozen for hazard communication standard</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680631047964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631047_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Switzer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680631047964--><><!--begin:1680631085107--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631085_cv>:&nbsp;</b></span>Not to bad, how are you?</div><!--end:1680631085107--><><!--begin:1680631095259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631095_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1680631095259--><><!--begin:1680631123251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631123_co>:&nbsp;</b></span>I am pulling up your account now</div><!--end:1680631123251--><><!--begin:1680631127761--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631127_cv>:&nbsp;</b></span>can you help me with my problem?</div><!--end:1680631127761--><><!--begin:1680631169279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631169_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser</div><!--end:1680631169279--><><!--begin:1680631179863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631179_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1680631179863--><><!--begin:1680631196589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631196_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1680631196589--><><!--begin:1680631220024--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631220_cv>:&nbsp;</b></span>thank you <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1680631220024--><><!--begin:1680631253059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631252_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680631253059--><><!--begin:1680631259826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631259_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680631259826--><><!--begin:1680631324558--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631324_cv>:&nbsp;</b></span>Nope that should be all thank you, have a great day!</div><!--end:1680631324558--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My assessment is frozen for hazard communication standard\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert Switzer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Switzer: Not to bad, how are you?\r\nTiffany: I am good thank you!\r\nTiffany: I am pulling up your account now\r\nRobert Switzer: can you help me with my problem?\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nRobert Switzer: thank you &#128578;\r\nTiffany: You are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRobert Switzer: Nope that should be all thank you, have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('305278927NH', 1680640400, 1680640731, 2, 23, 8, 6, 0, 0, 0, 0, 2952, 0, 0, 0, 0, 'Kate Lambert', 'kate.lambert@norterafoods.com', '67.22.234.223', '77b0d8b8781fddb735ec5a967e3b8728', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Nortera Foods-cus-', 'We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.', '<div class=\'ca\'><div class=\'info_box\'><i>We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680640404529--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640404_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kate Lambert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680640404529--><><!--begin:1680640413954--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640414_cv>:&nbsp;</b></span>Great! How are you?</div><!--end:1680640413954--><><!--begin:1680640432305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640432_co>:&nbsp;</b></span>I am good thank yoU!</div><!--end:1680640432305--><><!--begin:1680640451561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640451_co>:&nbsp;</b></span>I will get this reschedule taken care of for you now</div><!--end:1680640451561--><><!--begin:1680640458616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640458_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680640458616--><><!--begin:1680640476793--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640476_cv>:&nbsp;</b></span>That is it. Will we receive new email confirmations?</div><!--end:1680640476793--><><!--begin:1680640495201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640495_co>:&nbsp;</b></span>Yes I will send it out shortly</div><!--end:1680640495201--><><!--begin:1680640509198--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640509_cv>:&nbsp;</b></span>Thank you!</div><!--end:1680640509198--><><!--begin:1680640521732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640521_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680640521732--><><!--begin:1680640636706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640636_co>:&nbsp;</b></span>Email has been sent</div><!--end:1680640636706--><><!--begin:1680640643571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640643_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680640643571--><><!--begin:1680640657482--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640657_cv>:&nbsp;</b></span>That was all! Thank you and have a great day!</div><!--end:1680640657482--><><!--begin:1680640680510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640680_co>:&nbsp;</b></span>You are welcome! Have a great day as well!</div><!--end:1680640680510--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kate Lambert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKate Lambert: Great! How are you?\r\nTiffany: I am good thank yoU!\r\nTiffany: I will get this reschedule taken care of for you now\r\nTiffany: Is there anything else I can assist you with?\r\nKate Lambert: That is it. Will we receive new email confirmations?\r\nTiffany: Yes I will send it out shortly\r\nKate Lambert: Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Email has been sent\r\nTiffany: Is there anything else I can assist you with?\r\nKate Lambert: That was all! Thank you and have a great day!\r\nTiffany: You are welcome! Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305343607VA', 1680705108, 1680705475, 2, 23, 36, 4, 0, 0, 5, 0, 2718, 0, 0, 0, 0, 'Amy Ung', 'aung@angus.com', '12.36.66.194', 'c5afd2136442fc10c9e80c16f609e32d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ANGUS Chemical Company-cus-', 'Can I have my access to my courses extended for another week?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I have my access to my courses extended for another week?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680705124381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705124_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Ung</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680705124381--><><!--begin:1680705141425--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705141_cv>:&nbsp;</b></span>I&#39;m great! How about yourself?</div><!--end:1680705141425--><><!--begin:1680705153405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705153_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680705153405--><><!--begin:1680705188182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705188_co>:&nbsp;</b></span>I can extend both courses 30days at no fee.  If they need to be extended again there will be a 25% course reactivation fee per course.</div><!--end:1680705188182--><><!--begin:1680705217851--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705217_cv>:&nbsp;</b></span>I would greatly appreciate that Tiffany!</div><!--end:1680705217851--><><!--begin:1680705226257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705226_co>:&nbsp;</b></span>Please complete each course before May 8th</div><!--end:1680705226257--><><!--begin:1680705235641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705235_co>:&nbsp;</b></span>You are good to go :)</div><!--end:1680705235641--><><!--begin:1680705259841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705259_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680705259841--><><!--begin:1680705321473--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705321_cv>:&nbsp;</b></span>Thanks so much! That&#39;ll be all</div><!--end:1680705321473--><><!--begin:1680705331074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705330_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680705331074--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I have my access to my courses extended for another week?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Ung!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Ung: I&#39;m great! How about yourself?\r\nTiffany: I am good thank you\r\nTiffany: I can extend both courses 30days at no fee.  If they need to be extended again there will be a 25% course reactivation fee per course.\r\nAmy Ung: I would greatly appreciate that Tiffany!\r\nTiffany: Please complete each course before May 8th\r\nTiffany: You are good to go :)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAmy Ung: Thanks so much! That&#39;ll be all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('305349387BE', 1680710869, 1680711696, 1, 23, 18, 15, 0, 0, 0, 0, 3969, 0, 0, 0, 0, 'Christopher Huebner', 'christopher.huener@aersale.com', '199.30.85.122', 'a6e673df70d8fb4db457811a851e4e74', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-AerSale, Inc.-cus-Online Course-_-DOT HAZMAT-cus-', 'I can\'t proceed but have been online for time required', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t proceed but have been online for time required</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680710873545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680710873_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christopher Huebner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680710873545--><><!--begin:1680710926214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680710926_co>:&nbsp;</b></span>You do need to be inside the course actively training to log the time needed. </div><!--end:1680710926214--><><!--begin:1680710932353--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Huebner<timestamp_1680710932_cv>:&nbsp;</b></span>Need to proceed with my course but time requirements are preventing it</div><!--end:1680710932353--><><!--begin:1680710953827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680710957_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br><br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  </div><!--end:1680710953827--><><!--begin:1680710984874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680710984_co>:&nbsp;</b></span>The explanation for your next module reads:  At least 1 hour 45  minutes must to be spent in this course before this lesson is available.  The user still requires 2 minutes, 30 seconds more.  <br><br></div><!--end:1680710984874--><><!--begin:1680710997526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680710997_co>:&nbsp;</b></span>You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  <br></div><!--end:1680710997526--><><!--begin:1680711057517--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Huebner<timestamp_1680711057_cv>:&nbsp;</b></span>I read that but don&#39;t know where to spend that time if the other modules are completed, the time requirements are unnecessary</div><!--end:1680711057517--><><!--begin:1680711108783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680711108_co>:&nbsp;</b></span>We need you to go back and put some time into any of the previoulsy completeed modules.</div><!--end:1680711108783--><><!--begin:1680711442348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680711442_co>:&nbsp;</b></span>We cannot bypass the time requirement setting. All users learn at different paces and based on feedback from previous users we limit the content to an &#39;average&#39; learner experience.</div><!--end:1680711442348--><><!--begin:1680711476369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680711476_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680711476369--><><!--begin:1680711654817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680711654_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680711654817--><><!--begin:1680711691476--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Huebner<timestamp_1680711691_cv>:&nbsp;</b></span>No, thank you</div><!--end:1680711691476--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t proceed but have been online for time required\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christopher Huebner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You do need to be inside the course actively training to log the time needed. \r\nChristopher Huebner: Need to proceed with my course but time requirements are preventing it\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  \r\nTiffany: The explanation for your next module reads:  At least 1 hour 45  minutes must to be spent in this course before this lesson is available.  The user still requires 2 minutes, 30 seconds more.  \r\nTiffany: You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  \r\nChristopher Huebner: I read that but don&#39;t know where to spend that time if the other modules are completed, the time requirements are unnecessary\r\nTiffany: We need you to go back and put some time into any of the previoulsy completeed modules.\r\nTiffany: We cannot bypass the time requirement setting. All users learn at different paces and based on feedback from previous users we limit the content to an &#39;average&#39; learner experience.\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChristopher Huebner: No, thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305362000WE', 1680723511, 1680723783, 2, 23, 46, 5, 0, 0, 0, 0, 2866, 0, 0, 0, 0, 'Salman Azhar', 's.azhar@iwscorp.com', '208.98.197.59', 'c3c71139e8a7803ed287fdb12282d748', 'Select Area of Inquiry:-_-Other-cus-Company-_-Intelligent Wellhead Systems-cus-', 'Looking to see if I could get some help pull a receipt for a H2S course purchase? We need it for re-imbursement purposes. Please and thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Looking to see if I could get some help pull a receipt for a H2S course purchase? We need it for re-imbursement purposes. Please and thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680723514217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723514_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Salman Azhar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680723514217--><><!--begin:1680723532422--><div class=\'cv\'><span class=\'notranslate\'><b>Salman Azhar<timestamp_1680723532_cv>:&nbsp;</b></span>I&#39;m doing well thank you, yourself?</div><!--end:1680723532422--><><!--begin:1680723594364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723594_co>:&nbsp;</b></span>I am good thanks</div><!--end:1680723594364--><><!--begin:1680723614757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723614_co>:&nbsp;</b></span>I see two orders were placed do you want receipts for both?</div><!--end:1680723614757--><><!--begin:1680723631484--><div class=\'cv\'><span class=\'notranslate\'><b>Salman Azhar<timestamp_1680723631_cv>:&nbsp;</b></span>Yes, please. Thank you!</div><!--end:1680723631484--><><!--begin:1680723677767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723677_co>:&nbsp;</b></span>I just sent you an email now.</div><!--end:1680723677767--><><!--begin:1680723695159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723695_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680723695159--><><!--begin:1680723760019--><div class=\'cv\'><span class=\'notranslate\'><b>Salman Azhar<timestamp_1680723760_cv>:&nbsp;</b></span>I&#39;ve got the email. Thank you for your help!</div><!--end:1680723760019--><><!--begin:1680723772470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723772_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680723772470--><><!--begin:1680723772925--><div class=\'cv\'><span class=\'notranslate\'><b>Salman Azhar<timestamp_1680723773_cv>:&nbsp;</b></span>That will be all for today. Thanks again!</div><!--end:1680723772925--><><!--begin:1680723783686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680723783_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680723783686--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Looking to see if I could get some help pull a receipt for a H2S course purchase? We need it for re-imbursement purposes. Please and thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Salman Azhar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSalman Azhar: I&#39;m doing well thank you, yourself?\r\nTiffany: I am good thanks\r\nTiffany: I see two orders were placed do you want receipts for both?\r\nSalman Azhar: Yes, please. Thank you!\r\nTiffany: I just sent you an email now.\r\nTiffany: Is there anything else I can assist you with?\r\nSalman Azhar: I&#39;ve got the email. Thank you for your help!\r\nTiffany: You are welcome!\r\nSalman Azhar: That will be all for today. Thanks again!\r\nTiffany: My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('305446587G3', 1680808115, 1680808546, 2, 23, 63, 7, 0, 0, 0, 0, 4151, 0, 0, 0, 0, 'Keith Anderson', 'kaanders@blm.gov', '158.68.66.254', '2b0cbaec96965824e51201aeb00f5070', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Dept of Interior, Bureau of Land Management-cus-', 'I purchased an 8-hr hazwopper refresher class in 2021 but never used that payment for a class.\r\nCan I still use that payment now for a class in 2023?  Ended up taking other classes in house in 2021 and 2022.', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased an 8-hr hazwopper refresher class in 2021 but never used that payment for a class.\r\nCan I still use that payment now for a class in 2023?  Ended up taking other classes in house in 2021 and 2022.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680808118588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680808118_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Keith Anderson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680808118588--><><!--begin:1680808128463--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808128_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1680808128463--><><!--begin:1680808194854--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808194_cv>:&nbsp;</b></span>Can you tell me if my deposit for a class paid for in 2021 and never used can be used now?</div><!--end:1680808194854--><><!--begin:1680808249475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680808249_co>:&nbsp;</b></span>Typically funds need to be used within one year from the date of purchase</div><!--end:1680808249475--><><!--begin:1680808263208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680808263_co>:&nbsp;</b></span>Do you have a company name and/or order number I can look up to review?</div><!--end:1680808263208--><><!--begin:1680808318056--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808318_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=8-hr_OSHA_Refresher.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> 8-hr_OSHA_Refresher.pdf</a></span></div> </div><!--end:1680808318056--><><!--begin:1680808319508--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808319_cv>:&nbsp;</b></span>I can attach the email receipt.  I had our admin pay for it on their credit purchase card as is our policy.</div><!--end:1680808319508--><><!--begin:1680808338878--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808338_cv>:&nbsp;</b></span>Bureau of Land Management</div><!--end:1680808338878--><><!--begin:1680808376617--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808376_cv>:&nbsp;</b></span>From:<br>Compliance Solu</div><!--end:1680808376617--><><!--begin:1680808439123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680808438_co>:&nbsp;</b></span>I see the course was for an online 8 Hour HAZWOPER.  I am sorry but the course seat has expired after one year from the date of purchase and can no longer be used.  </div><!--end:1680808439123--><><!--begin:1680808440975--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808441_cv>:&nbsp;</b></span>Order number #11015  January 12, 2021</div><!--end:1680808440975--><><!--begin:1680808456733--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808456_cv>:&nbsp;</b></span>So do you refund the money?</div><!--end:1680808456733--><><!--begin:1680808518552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680808518_co>:&nbsp;</b></span>For online courses, after 24-Hours from when the order was placed refunds are not available.  Please see the following link to view the full policy: <a href=\'https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy</a></div><!--end:1680808518552--><><!--begin:1680808540399--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Anderson<timestamp_1680808540_cv>:&nbsp;</b></span>ok good to know.  thanks for the help</div><!--end:1680808540399--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased an 8-hr hazwopper refresher class in 2021 but never used that payment for a class.\r\nCan I still use that payment now for a class in 2023?  Ended up taking other classes in house in 2021 and 2022.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Keith Anderson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKeith Anderson: Fine thanks\r\nKeith Anderson: Can you tell me if my deposit for a class paid for in 2021 and never used can be used now?\r\nTiffany: Typically funds need to be used within one year from the date of purchase\r\nTiffany: Do you have a company name and/or order number I can look up to review?\r\nKeith Anderson:  8-hr_OSHA_Refresher.pdf \r\nKeith Anderson: I can attach the email receipt.  I had our admin pay for it on their credit purchase card as is our policy.\r\nKeith Anderson: Bureau of Land Management\r\nKeith Anderson: From:Compliance Solu\r\nTiffany: I see the course was for an online 8 Hour HAZWOPER.  I am sorry but the course seat has expired after one year from the date of purchase and can no longer be used.  \r\nKeith Anderson: Order number #11015  January 12, 2021\r\nKeith Anderson: So do you refund the money?\r\nTiffany: For online courses, after 24-Hours from when the order was placed refunds are not available.  Please see the following link to view the full policy: https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\r\nKeith Anderson: ok good to know.  thanks for the help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3055173413N', 1680878830, 1680879098, 2, 23, 23, 5, 0, 0, 0, 0, 2558, 0, 0, 0, 0, 'William Richmond', 'richmond_william@bah.com', '156.80.4.2', 'afedae458619055e5df73c35b1befea5', 'Select Area of Inquiry:-_-Other-cus-Company-_-Booz Allen Hamilton-cus-', 'I am trying to get a PDF of my receipt for HAZWOPER ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to get a PDF of my receipt for HAZWOPER </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680878833312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680878833_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William Richmond</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680878833312--><><!--begin:1680878887882--><div class=\'cv\'><span class=\'notranslate\'><b>William Richmond<timestamp_1680878887_cv>:&nbsp;</b></span>I am well </div><!--end:1680878887882--><><!--begin:1680878929591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680878929_co>:&nbsp;</b></span>I will get a receipt emailed over to you momentarily.  </div><!--end:1680878929591--><><!--begin:1680878936184--><div class=\'cv\'><span class=\'notranslate\'><b>William Richmond<timestamp_1680878936_cv>:&nbsp;</b></span>Thank you</div><!--end:1680878936184--><><!--begin:1680878940134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680878939_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680878940134--><><!--begin:1680878950518--><div class=\'cv\'><span class=\'notranslate\'><b>William Richmond<timestamp_1680878950_cv>:&nbsp;</b></span>No thank you. </div><!--end:1680878950518--><><!--begin:1680878997263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680878997_co>:&nbsp;</b></span>Your receipt was just emailed.</div><!--end:1680878997263--><><!--begin:1680879029022--><div class=\'cv\'><span class=\'notranslate\'><b>William Richmond<timestamp_1680879029_cv>:&nbsp;</b></span>Received thank you</div><!--end:1680879029022--><><!--begin:1680879045080--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680879044_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680879045080--><><!--begin:1680879059481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680879059_co>:&nbsp;</b></span>Have a wonderful and safe weekend!</div><!--end:1680879059481--><><!--begin:1680879076324--><div class=\'cv\'><span class=\'notranslate\'><b>William Richmond<timestamp_1680879076_cv>:&nbsp;</b></span>You too!</div><!--end:1680879076324--><><!--begin:1680879097160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680879097_co>:&nbsp;</b></span>Thank you!</div><!--end:1680879097160--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to get a PDF of my receipt for HAZWOPER \r\nTiffany has joined the chat.\r\nTiffany: Hi, William Richmond!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam Richmond: I am well \r\nTiffany: I will get a receipt emailed over to you momentarily.  \r\nWilliam Richmond: Thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nWilliam Richmond: No thank you. \r\nTiffany: Your receipt was just emailed.\r\nWilliam Richmond: Received thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a wonderful and safe weekend!\r\nWilliam Richmond: You too!\r\nTiffany: Thank you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3055206844H', 1680882213, 1680882895, 2, 23, 64, 9, 0, 0, 0, 0, 4763, 0, 0, 0, 0, 'Charles Smith', 'crsmith@tetratec.com', '96.43.52.131', 'c2a5d5778b33deb9ed3ca962174518e6', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-TETRA Chemicals-cus-', 'I logged in last yesterday to review the 40 hour hazwoper class for Memphis next week and now it isn\'t there as an option. Is this class still on and can I register two students?', '<div class=\'ca\'><div class=\'info_box\'><i>I logged in last yesterday to review the 40 hour hazwoper class for Memphis next week and now it isn\'t there as an option. Is this class still on and can I register two students?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680882217513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680882217513--><><!--begin:1680882232097--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882232_cv>:&nbsp;</b></span>I&#39;m doing well, how about you?</div><!--end:1680882232097--><><!--begin:1680882244866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882244_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680882244866--><><!--begin:1680882265347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882265_co>:&nbsp;</b></span>The class was just cancelled due to lack of registrations</div><!--end:1680882265347--><><!--begin:1680882296954--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882296_cv>:&nbsp;</b></span>How many students was it short?</div><!--end:1680882296954--><><!--begin:1680882347428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882347_co>:&nbsp;</b></span>I will ask one moment please</div><!--end:1680882347428--><><!--begin:1680882419356--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882419_co>:&nbsp;</b></span>We only had one student registered so we are 4-5 students short</div><!--end:1680882419356--><><!--begin:1680882486003--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882486_cv>:&nbsp;</b></span>Ah, okay. Yeah I&#39;ve only got 2-3 that could possible attend next week. I&#39;m currently hiring a few more and will have an additional 2-3 that need it soon.</div><!--end:1680882486003--><><!--begin:1680882510803--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882510_cv>:&nbsp;</b></span>Will there be a reschedule for the Memphis location within the next 2-3 months?</div><!--end:1680882510803--><><!--begin:1680882567453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882567_co>:&nbsp;</b></span>At this time I do not show Memphis will be listed for the next couple months. At least not through May.  </div><!--end:1680882567453--><><!--begin:1680882610138--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882610_cv>:&nbsp;</b></span>Okay thank you. What does it cost to have an instructor come to my location and host a class for just my company?</div><!--end:1680882610138--><><!--begin:1680882629519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882629_co>:&nbsp;</b></span>We can do an onite private class for a group of students that need the training.</div><!--end:1680882629519--><><!--begin:1680882650041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882649_co>:&nbsp;</b></span>We would have to provide a quote to do that.  I can have my onsite coordinator reach out.</div><!--end:1680882650041--><><!--begin:1680882695630--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882695_cv>:&nbsp;</b></span>That would be great. Just have them send a proposal whenever they have an opportunity and I&#39;ll try to watch the calendar closer for any rescdeuling in the meantime. </div><!--end:1680882695630--><><!--begin:1680882705306--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882705_cv>:&nbsp;</b></span>Thanks for your help, have a great day!</div><!--end:1680882705306--><><!--begin:1680882755281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680882755_co>:&nbsp;</b></span>Charles is there a good phone number I can have him reach you at if he needs more information to prepare a quote?</div><!--end:1680882755281--><><!--begin:1680882857162--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882857_cv>:&nbsp;</b></span><a href=\'tel:8708237007\' target=\'_blank\' rel=\'noopener noreferrer\'>870-823-7007</a> is my office and I&#39;ll be back in the office next week. I&#39;m not suppose to be working now, so I&#39;m going to go start the holiday. </div><!--end:1680882857162--><><!--begin:1680882892967--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Smith<timestamp_1680882892_cv>:&nbsp;</b></span>Thanks!</div><!--end:1680882892967--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I logged in last yesterday to review the 40 hour hazwoper class for Memphis next week and now it isn\'t there as an option. Is this class still on and can I register two students?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Charles Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Smith: I&#39;m doing well, how about you?\r\nTiffany: I am good thank you\r\nTiffany: The class was just cancelled due to lack of registrations\r\nCharles Smith: How many students was it short?\r\nTiffany: I will ask one moment please\r\nTiffany: We only had one student registered so we are 4-5 students short\r\nCharles Smith: Ah, okay. Yeah I&#39;ve only got 2-3 that could possible attend next week. I&#39;m currently hiring a few more and will have an additional 2-3 that need it soon.\r\nCharles Smith: Will there be a reschedule for the Memphis location within the next 2-3 months?\r\nTiffany: At this time I do not show Memphis will be listed for the next couple months. At least not through May.  \r\nCharles Smith: Okay thank you. What does it cost to have an instructor come to my location and host a class for just my company?\r\nTiffany: We can do an onite private class for a group of students that need the training.\r\nTiffany: We would have to provide a quote to do that.  I can have my onsite coordinator reach out.\r\nCharles Smith: That would be great. Just have them send a proposal whenever they have an opportunity and I&#39;ll try to watch the calendar closer for any rescdeuling in the meantime. \r\nCharles Smith: Thanks for your help, have a great day!\r\nTiffany: Charles is there a good phone number I can have him reach you at if he needs more information to prepare a quote?\r\nCharles Smith: tel:8708237007 is my office and I&#39;ll be back in the office next week. I&#39;m not suppose to be working now, so I&#39;m going to go start the holiday. \r\nCharles Smith: Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3055266804Y', 1680888188, 1680888688, 2, 23, 44, 4, 0, 0, 0, 0, 3180, 0, 0, 0, 0, 'Chris', 'cvasse00@gmail.com', '68.134.164.92', '1b9287f9df0bc78fa2f67fc0d6ca107d', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-VS Group-cus-', 'How do I know if I need to do any training for my company?  And if I am required, which courses do I need to take?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I know if I need to do any training for my company?  And if I am required, which courses do I need to take?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680888192241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888192_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680888192241--><><!--begin:1680888205072--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1680888206_cv>:&nbsp;</b></span>Hello</div><!--end:1680888205072--><><!--begin:1680888259774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888259_co>:&nbsp;</b></span>Usually your company will tell you which courses you need.  </div><!--end:1680888259774--><><!--begin:1680888287256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888287_co>:&nbsp;</b></span>But if you would like to give us a call we can discussed your job and role at your company and recommend courses to you.</div><!--end:1680888287256--><><!--begin:1680888311768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888311_co>:&nbsp;</b></span>I can have on of our team members give you a call if you would like.</div><!--end:1680888311768--><><!--begin:1680888337693--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1680888338_cv>:&nbsp;</b></span>I am the owner of a startup with 3 employees.  I wasnt sure where to get started</div><!--end:1680888337693--><><!--begin:1680888398201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888398_co>:&nbsp;</b></span>I understand.  What is a good number to reach you at and I will have Tracy reach out to you to discuss your training needs.</div><!--end:1680888398201--><><!--begin:1680888435418--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1680888436_cv>:&nbsp;</b></span><a href=\'tel:4109671419\' target=\'_blank\' rel=\'noopener noreferrer\'>410-967-1419</a></div><!--end:1680888435418--><><!--begin:1680888480281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888480_co>:&nbsp;</b></span>Thank you! We will be in touch momentarily.  </div><!--end:1680888480281--><><!--begin:1680888567370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888567_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1680888567370--><><!--begin:1680888665907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680888665_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680888665907--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I know if I need to do any training for my company?  And if I am required, which courses do I need to take?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris: Hello\r\nTiffany: Usually your company will tell you which courses you need.  \r\nTiffany: But if you would like to give us a call we can discussed your job and role at your company and recommend courses to you.\r\nTiffany: I can have on of our team members give you a call if you would like.\r\nChris: I am the owner of a startup with 3 employees.  I wasnt sure where to get started\r\nTiffany: I understand.  What is a good number to reach you at and I will have Tracy reach out to you to discuss your training needs.\r\nChris: tel:4109671419\r\nTiffany: Thank you! We will be in touch momentarily.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305868614JM', 1681230109, 1681231140, 2, 23, 30, 10, 0, 0, 0, 0, 2489, 0, 0, 0, 0, 'Ryan Lemay', 'Ryanlemay86@gmail.com', '168.245.155.59', '0146016fa531e4048dc58facf2b767f6', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-NAVFAC-cus-', 'Good Afternoon, I am checking in on a class ( Columbus, OH  June 20-23, 2023) is any one registered for this class? last time i registered it got cancelled due to lack of participants. How many seats need to be filled for this class to take place?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Good Afternoon, I am checking in on a class ( Columbus, OH  June 20-23, 2023) is any one registered for this class? last time i registered it got cancelled due to lack of participants. How many seats need to be filled for this class to take place?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681230113070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230112_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Lemay</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681230113070--><><!--begin:1681230124563--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1681230124_cv>:&nbsp;</b></span>im good, how are you</div><!--end:1681230124563--><><!--begin:1681230136022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230135_co>:&nbsp;</b></span>I am good thank you</div><!--end:1681230136022--><><!--begin:1681230197271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230197_co>:&nbsp;</b></span>That class only has one student registered currently.  We need another 4-5 students registered before the class can be confirmed.  </div><!--end:1681230197271--><><!--begin:1681230258131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230257_co>:&nbsp;</b></span>Is there any other questions I can assist you with today?<br></div><!--end:1681230258131--><><!--begin:1681230344415--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1681230344_cv>:&nbsp;</b></span>I will be registering for that class then, thank you for your time!</div><!--end:1681230344415--><><!--begin:1681230377574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230377_co>:&nbsp;</b></span>You are welcome</div><!--end:1681230377574--><><!--begin:1681230576953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681230576_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1681230576953--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Afternoon, I am checking in on a class ( Columbus, OH  June 20-23, 2023) is any one registered for this class? last time i registered it got cancelled due to lack of participants. How many seats need to be filled for this class to take place?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan Lemay!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Lemay: im good, how are you\r\nTiffany: I am good thank you\r\nTiffany: That class only has one student registered currently.  We need another 4-5 students registered before the class can be confirmed.  \r\nTiffany: Is there any other questions I can assist you with today?\r\nRyan Lemay: I will be registering for that class then, thank you for your time!\r\nTiffany: You are welcome\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305883386XV', 1681244884, 1681245842, 2, 23, 34, 10, 0, 0, 4, 0, 4548, 0, 0, 0, 0, 'Noah Poloniecki', 'nbpoloniecki6452@gmail.com', '70.88.85.194', 'eb7bee175b350d28f4549493856dd3aa', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kleinfelder-cus-', 'hello, a few years ago I recieved a 40 hour HAZWOPER training through Compliance Solutions. Can a copy of that certificate be sent to me?', '<div class=\'ca\'><div class=\'info_box\'><i>hello, a few years ago I recieved a 40 hour HAZWOPER training through Compliance Solutions. Can a copy of that certificate be sent to me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681244888143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681244888_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Noah Poloniecki</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681244888143--><><!--begin:1681244897116--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681244897_cv>:&nbsp;</b></span>Good thanks</div><!--end:1681244897116--><><!--begin:1681244948596--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681244949_cv>:&nbsp;</b></span>Can I be emailed a copy of my HAZWOPER certification and re-certification training?</div><!--end:1681244948596--><><!--begin:1681244962204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681244962_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1681244962204--><><!--begin:1681245050231--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681245050_cv>:&nbsp;</b></span>If I am at a new employer I need the employer that authorized the training to sign off to get my certification re-sent?</div><!--end:1681245050231--><><!--begin:1681245076260--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681245076_cv>:&nbsp;</b></span>I did the re-certification on my own dime so can i just request it for myself?</div><!--end:1681245076260--><><!--begin:1681245091836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681245091_co>:&nbsp;</b></span>Yes your previous employer that you were with while you completed the training.</div><!--end:1681245091836--><><!--begin:1681245107539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681245107_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1681245107539--><><!--begin:1681245163739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681245163_co>:&nbsp;</b></span>I show you did 2 8 Hours as an independent student so you do not need the authorization to request those but you do for the 40 HAZ.  It will be a $10 fee per certificate to reissue digital copies.  </div><!--end:1681245163739--><><!--begin:1681245201315--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681245201_cv>:&nbsp;</b></span>ok</div><!--end:1681245201315--><><!--begin:1681245215652--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681245215_co>:&nbsp;</b></span>Do you have any other questions I can assist you with?</div><!--end:1681245215652--><><!--begin:1681245222520--><div class=\'cv\'><span class=\'notranslate\'><b>Noah Poloniecki<timestamp_1681245223_cv>:&nbsp;</b></span>No, thanks</div><!--end:1681245222520--><><!--begin:1681245230603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681245230_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1681245230603--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'hello, a few years ago I recieved a 40 hour HAZWOPER training through Compliance Solutions. Can a copy of that certificate be sent to me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Noah Poloniecki!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNoah Poloniecki: Good thanks\r\nNoah Poloniecki: Can I be emailed a copy of my HAZWOPER certification and re-certification training?\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nNoah Poloniecki: If I am at a new employer I need the employer that authorized the training to sign off to get my certification re-sent?\r\nNoah Poloniecki: I did the re-certification on my own dime so can i just request it for myself?\r\nTiffany: Yes your previous employer that you were with while you completed the training.\r\nTiffany: Yes that is correct\r\nTiffany: I show you did 2 8 Hours as an independent student so you do not need the authorization to request those but you do for the 40 HAZ.  It will be a $10 fee per certificate to reissue digital copies.  \r\nNoah Poloniecki: ok\r\nTiffany: Do you have any other questions I can assist you with?\r\nNoah Poloniecki: No, thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305943722HC', 1681305207, 1681306144, 2, 23, 21, 10, 0, 0, 0, 0, 3185, 0, 0, 0, 0, 'doris', 'dsanchez@hveapc.com', '72.89.144.162', '39fbd8ddaf41ae66c83676ff30ed93e8', 'Select Area of Inquiry:-_-Other-cus-Company-_-hvea-cus-', 'tried purchasing a class for Leslie Geiselhart- but she hasn\'t received invite- it also looks like when I login as her I see the other employees registration- so maybe something is wrong .', '<div class=\'ca\'><div class=\'info_box\'><i>tried purchasing a class for Leslie Geiselhart- but she hasn\'t received invite- it also looks like when I login as her I see the other employees registration- so maybe something is wrong .</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681305214106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305213_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>doris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681305214106--><><!--begin:1681305306607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305306_co>:&nbsp;</b></span>The account you set up should have been for yourself as the group manager.  I see you set it up in Leslie&#39;s name which made her the group manager.  I will change her role to the student and add the course directly into her account so she will not need to wait for the course invite. </div><!--end:1681305306607--><><!--begin:1681305419540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305419_co>:&nbsp;</b></span>It should now be showing in her account to start</div><!--end:1681305419540--><><!--begin:1681305460757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305460_co>:&nbsp;</b></span>Do you want me to create an account for you and send you an email to reset your password so you can be the group manager?</div><!--end:1681305460757--><><!--begin:1681305599032--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1681305597_cv>:&nbsp;</b></span>yes pls</div><!--end:1681305599032--><><!--begin:1681305604616--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1681305602_cv>:&nbsp;</b></span>I should be the group manager </div><!--end:1681305604616--><><!--begin:1681305607849--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1681305606_cv>:&nbsp;</b></span>Leslie student :)</div><!--end:1681305607849--><><!--begin:1681305640748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305640_co>:&nbsp;</b></span>I will get you an account set up and send you an email momentarily.  Is there anything else I can assist you with?</div><!--end:1681305640748--><><!--begin:1681305853342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305853_co>:&nbsp;</b></span>An email has been sent to you and Leslie is now a student. </div><!--end:1681305853342--><><!--begin:1681305864145--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1681305862_cv>:&nbsp;</b></span>thyank you</div><!--end:1681305864145--><><!--begin:1681305888541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681305888_co>:&nbsp;</b></span>You are welcome!</div><!--end:1681305888541--><><!--begin:1681306144980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681306144_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1681306144980--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'tried purchasing a class for Leslie Geiselhart- but she hasn\'t received invite- it also looks like when I login as her I see the other employees registration- so maybe something is wrong .\r\nTiffany has joined the chat.\r\nTiffany: Hi, doris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The account you set up should have been for yourself as the group manager.  I see you set it up in Leslie&#39;s name which made her the group manager.  I will change her role to the student and add the course directly into her account so she will not need to wait for the course invite. \r\nTiffany: It should now be showing in her account to start\r\nTiffany: Do you want me to create an account for you and send you an email to reset your password so you can be the group manager?\r\ndoris: yes pls\r\ndoris: I should be the group manager \r\ndoris: Leslie student :)\r\nTiffany: I will get you an account set up and send you an email momentarily.  Is there anything else I can assist you with?\r\nTiffany: An email has been sent to you and Leslie is now a student. \r\ndoris: thyank you\r\nTiffany: You are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('305967404MZ', 1681328895, 1681329248, 2, 23, 26, 5, 0, 0, 5, 0, 3882, 0, 0, 0, 0, 'Monica', 'mdavenport@doveresg.com', '104.129.207.13', '753e608d242c3519de8a23a992567860', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Heil Environmental-cus-', 'Hi I was going to register for the class on Monday in Knoxville, TN. I was wondering if you could tell me the class start time.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi I was going to register for the class on Monday in Knoxville, TN. I was wondering if you could tell me the class start time.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681328897878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681328897_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681328897878--><><!--begin:1681328909912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681328909_co>:&nbsp;</b></span>The 40-Hour HAZWOPER?</div><!--end:1681328909912--><><!--begin:1681328910274--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681328910_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1681328910274--><><!--begin:1681328924957--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681328924_cv>:&nbsp;</b></span>DOT Hazmat Transportation Complete Certification</div><!--end:1681328924957--><><!--begin:1681328927617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681328927_co>:&nbsp;</b></span>I am good thank you</div><!--end:1681328927617--><><!--begin:1681328948946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681328948_co>:&nbsp;</b></span>The DOT in Knoxville has been cancelled due to lack of registrations</div><!--end:1681328948946--><><!--begin:1681328984065--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681328984_cv>:&nbsp;</b></span>Ok - thank you! Glad I asked before submitting payment</div><!--end:1681328984065--><><!--begin:1681329041844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681329041_co>:&nbsp;</b></span>It should not be listed on the website any longer.  Can I ask what webpage are you on?</div><!--end:1681329041844--><><!--begin:1681329076985--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681329076_cv>:&nbsp;</b></span>I was able to add it to my cart but now that I have gone back it is no longer showing</div><!--end:1681329076985--><><!--begin:1681329090390--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681329090_cv>:&nbsp;</b></span><a href=\'https://csregs.com/collections/dot-hazmat-transportation-complete-certification\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/dot-hazmat-transportation-complete-certification</a></div><!--end:1681329090390--><><!--begin:1681329115138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681329114_co>:&nbsp;</b></span>Okay thank you! We did cancel it earlier today and it was removed from the website.  </div><!--end:1681329115138--><><!--begin:1681329123329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681329123_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1681329123329--><><!--begin:1681329187001--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681329187_cv>:&nbsp;</b></span>I will be registering for the Atlanta, GA class on the first. Will a packet be sent over with start times and location?</div><!--end:1681329187001--><><!--begin:1681329219358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681329219_co>:&nbsp;</b></span>You will receive an email from us with class details yes.  </div><!--end:1681329219358--><><!--begin:1681329230980--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1681329230_cv>:&nbsp;</b></span>Great! Thank you!</div><!--end:1681329230980--><><!--begin:1681329241001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681329240_co>:&nbsp;</b></span>You are welcome!</div><!--end:1681329241001--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi I was going to register for the class on Monday in Knoxville, TN. I was wondering if you could tell me the class start time.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The 40-Hour HAZWOPER?\r\nMonica: Good! How are you?\r\nMonica: DOT Hazmat Transportation Complete Certification\r\nTiffany: I am good thank you\r\nTiffany: The DOT in Knoxville has been cancelled due to lack of registrations\r\nMonica: Ok - thank you! Glad I asked before submitting payment\r\nTiffany: It should not be listed on the website any longer.  Can I ask what webpage are you on?\r\nMonica: I was able to add it to my cart but now that I have gone back it is no longer showing\r\nMonica: https://csregs.com/collections/dot-hazmat-transportation-complete-certification\r\nTiffany: Okay thank you! We did cancel it earlier today and it was removed from the website.  \r\nTiffany: Is there anything else I can assist you with?\r\nMonica: I will be registering for the Atlanta, GA class on the first. Will a packet be sent over with start times and location?\r\nTiffany: You will receive an email from us with class details yes.  \r\nMonica: Great! Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('306056682RG', 1681418159, 1681419226, 1, 23, 12, 7, 0, 0, 0, 0, 3002, 0, 0, 0, 0, 'Flora Errico', 'flora.errico@dupont.com', '165.225.243.103', '9ce30df76e04acbd91838cd6a12ecce8', 'Question Type:-_-Computer/Network Issues-cus-Company-_-DuPont-cus-Online Course-_-various-cus-', 'If the links expire in 90 days, what options do we have after the 90-day period?', '<div class=\'ca\'><div class=\'info_box\'><i>If the links expire in 90 days, what options do we have after the 90-day period?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681418162468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681418162_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Flora Errico</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681418162468--><><!--begin:1681418197506--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1681418197_cv>:&nbsp;</b></span>Doing fine</div><!--end:1681418197506--><><!--begin:1681418223115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681418222_co>:&nbsp;</b></span>Who is the student?</div><!--end:1681418223115--><><!--begin:1681418288350--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1681418288_cv>:&nbsp;</b></span>We have more than 1 student; for now, this is a generic question</div><!--end:1681418288350--><><!--begin:1681418379259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681418379_co>:&nbsp;</b></span>We can issue a one time 30 day extension from the students original expiration day.  After that there is a 25% per course reactivation fee to extend the course further.  </div><!--end:1681418379259--><><!--begin:1681418470919--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1681418470_cv>:&nbsp;</b></span>That was my next question:  from what date does the 90 days begin (from first logon, date of purchase, other?)?</div><!--end:1681418470919--><><!--begin:1681418869889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681418869_co>:&nbsp;</b></span>It begins when the student is assigned the course/accepts the invitation.  </div><!--end:1681418869889--><><!--begin:1681418929649--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1681418929_cv>:&nbsp;</b></span>Thank you.</div><!--end:1681418929649--><><!--begin:1681419042365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681419042_co>:&nbsp;</b></span>You are welcome!</div><!--end:1681419042365--><><!--begin:1681419056860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681419056_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1681419056860--><><!--begin:1681419225476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681419225_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1681419225476--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If the links expire in 90 days, what options do we have after the 90-day period?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Flora Errico!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFlora Errico: Doing fine\r\nTiffany: Who is the student?\r\nFlora Errico: We have more than 1 student; for now, this is a generic question\r\nTiffany: We can issue a one time 30 day extension from the students original expiration day.  After that there is a 25% per course reactivation fee to extend the course further.  \r\nFlora Errico: That was my next question:  from what date does the 90 days begin (from first logon, date of purchase, other?)?\r\nTiffany: It begins when the student is assigned the course/accepts the invitation.  \r\nFlora Errico: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('306403691NC', 1681765194, 1681765711, 2, 23, 38, 6, 0, 0, 5, 0, 4946, 0, 0, 0, 0, 'Selam', 'shalomt819@gmail.com', '152.8.87.48', 'd4f39da70781c0ba69d6c0b69b0e939a', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-708 westchester dr.-cus-', 'Good afternoon, i havent recieved my online chemical saftey training certificate yet, i have taken the class on 3/31/2023', '<div class=\'ca\'><div class=\'info_box\'><i>Good afternoon, i havent recieved my online chemical saftey training certificate yet, i have taken the class on 3/31/2023</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681765198795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765198_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Selam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681765198795--><><!--begin:1681765241254--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765241_cv>:&nbsp;</b></span>I am good, how are you</div><!--end:1681765241254--><><!--begin:1681765279396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765279_co>:&nbsp;</b></span>I am good thank you</div><!--end:1681765279396--><><!--begin:1681765285924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765285_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1681765285924--><><!--begin:1681765294396--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765294_cv>:&nbsp;</b></span>Ok</div><!--end:1681765294396--><><!--begin:1681765335062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765334_co>:&nbsp;</b></span>I show we mailed the certificate on 04/06/2023 standard US Mail to: Selam Mebrahtu<br>708 Westchester Drive<br>apt G<br>High Point NC 27262</div><!--end:1681765335062--><><!--begin:1681765356687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765356_co>:&nbsp;</b></span>If you need an expedited copy via PDF please submit a request at <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1681765356687--><><!--begin:1681765509455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765509_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1681765509455--><><!--begin:1681765514435--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765514_cv>:&nbsp;</b></span>Ok does it mean  it is sent to post office, not to my apartment</div><!--end:1681765514435--><><!--begin:1681765549477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765549_co>:&nbsp;</b></span>It should be sent by USPS to: 708 Westchester Drive<br>apt G<br>High Point NC 27262</div><!--end:1681765549477--><><!--begin:1681765564724--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765564_cv>:&nbsp;</b></span>I didnt get it on my apartmet</div><!--end:1681765564724--><><!--begin:1681765586554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765586_co>:&nbsp;</b></span>It may still be coming via mail they usually take a couple weeks to arrive</div><!--end:1681765586554--><><!--begin:1681765588621--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765588_cv>:&nbsp;</b></span>To whom can i ask about that</div><!--end:1681765588621--><><!--begin:1681765605938--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765605_cv>:&nbsp;</b></span>Ohhh ok </div><!--end:1681765605938--><><!--begin:1681765634319--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765634_cv>:&nbsp;</b></span>So i will contact you again if i didnt get it by this week</div><!--end:1681765634319--><><!--begin:1681765667886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765667_co>:&nbsp;</b></span>That works</div><!--end:1681765667886--><><!--begin:1681765680677--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765680_cv>:&nbsp;</b></span>Thank you</div><!--end:1681765680677--><><!--begin:1681765686643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765686_co>:&nbsp;</b></span>You are welcome!</div><!--end:1681765686643--><><!--begin:1681765703327--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765703_cv>:&nbsp;</b></span>Have anice time</div><!--end:1681765703327--><><!--begin:1681765708544--><div class=\'cv\'><span class=\'notranslate\'><b>Selam<timestamp_1681765708_cv>:&nbsp;</b></span>Bye</div><!--end:1681765708544--><><!--begin:1681765709002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681765708_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1681765709002--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good afternoon, i havent recieved my online chemical saftey training certificate yet, i have taken the class on 3/31/2023\r\nTiffany has joined the chat.\r\nTiffany: Hi, Selam!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSelam: I am good, how are you\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nSelam: Ok\r\nTiffany: I show we mailed the certificate on 04/06/2023 standard US Mail to: Selam Mebrahtu708 Westchester Driveapt GHigh Point NC 27262\r\nTiffany: If you need an expedited copy via PDF please submit a request at https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: Is there anything else I can assist you with?\r\nSelam: Ok does it mean  it is sent to post office, not to my apartment\r\nTiffany: It should be sent by USPS to: 708 Westchester Driveapt GHigh Point NC 27262\r\nSelam: I didnt get it on my apartmet\r\nTiffany: It may still be coming via mail they usually take a couple weeks to arrive\r\nSelam: To whom can i ask about that\r\nSelam: Ohhh ok \r\nSelam: So i will contact you again if i didnt get it by this week\r\nTiffany: That works\r\nSelam: Thank you\r\nTiffany: You are welcome!\r\nSelam: Have anice time\r\nSelam: Bye\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('306465413BT', 1681826911, 1681827242, 2, 23, 33, 12, 0, 0, 5, 0, 2772, 0, 0, 0, 0, 'CLINTON CUNNINGHAM', 'CRCUNNINGHAM@WSA.AERO', '71.14.244.115', 'b66a79f1fee6ca096be8140218013afd', 'Select Area of Inquiry:-_-Other-cus-Company-_-WEST STAR AVIATION / AVANT AEROSPACE, LLC-cus-', 'HOW DO I LOG INTO MY ACCOUNT WITHOUT USING THE LINK PROVIDED THROUGH EMAIL?', '<div class=\'ca\'><div class=\'info_box\'><i>HOW DO I LOG INTO MY ACCOUNT WITHOUT USING THE LINK PROVIDED THROUGH EMAIL?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1681826913475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681826913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>CLINTON CUNNINGHAM</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1681826913475--><><!--begin:1681826931652--><div class=\'cv\'><span class=\'notranslate\'><b>CLINTON CUNNINGHAM<timestamp_1681826931_cv>:&nbsp;</b></span>I&#39;M DOIUNG ALRIGHT TIFFANY, HOW ARE YOU DOING TODAY?</div><!--end:1681826931652--><><!--begin:1681826951030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681826950_co>:&nbsp;</b></span>I am good thank you! The log in page can be found: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1681826951030--><><!--begin:1681827003487--><div class=\'cv\'><span class=\'notranslate\'><b>CLINTON CUNNINGHAM<timestamp_1681827003_cv>:&nbsp;</b></span>IS THERE A WAY TO NAVIGATE TO THIS URL VIA THE MENUS WITHIN <a href=\'http://CSREGS.COM\' target=\'_blank\' rel=\'noopener noreferrer\'>CSREGS.COM</a></div><!--end:1681827003487--><><!--begin:1681827071074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681827070_co>:&nbsp;</b></span>There is a link at the bottom of the <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a> main page that says: Online Training-Registered Student Login</div><!--end:1681827071074--><><!--begin:1681827099292--><div class=\'cv\'><span class=\'notranslate\'><b>CLINTON CUNNINGHAM<timestamp_1681827099_cv>:&nbsp;</b></span>EXCELLENT, I FOUND IT. THANK YOU FOR YOUR HELP TIFFANY</div><!--end:1681827099292--><><!--begin:1681827109881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681827109_co>:&nbsp;</b></span>Of course!</div><!--end:1681827109881--><><!--begin:1681827119587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681827119_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1681827119587--><><!--begin:1681827175148--><div class=\'cv\'><span class=\'notranslate\'><b>CLINTON CUNNINGHAM<timestamp_1681827175_cv>:&nbsp;</b></span>NOT AT THE MOMENT. THANK YOU. HAVE A GREAT DAY!</div><!--end:1681827175148--><><!--begin:1681827217832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1681827217_co>:&nbsp;</b></span>Thank you and have a fantastic day yourself!!</div><!--end:1681827217832--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'HOW DO I LOG INTO MY ACCOUNT WITHOUT USING THE LINK PROVIDED THROUGH EMAIL?\r\nTiffany has joined the chat.\r\nTiffany: Hi, CLINTON CUNNINGHAM!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCLINTON CUNNINGHAM: I&#39;M DOIUNG ALRIGHT TIFFANY, HOW ARE YOU DOING TODAY?\r\nTiffany: I am good thank you! The log in page can be found: https://csregsonline.com/\r\nCLINTON CUNNINGHAM: IS THERE A WAY TO NAVIGATE TO THIS URL VIA THE MENUS WITHIN http://CSREGS.COM\r\nTiffany: There is a link at the bottom of the http://csregs.com main page that says: Online Training-Registered Student Login\r\nCLINTON CUNNINGHAM: EXCELLENT, I FOUND IT. THANK YOU FOR YOUR HELP TIFFANY\r\nTiffany: Of course!\r\nTiffany: Is there anything else I can assist you with for today?\r\nCLINTON CUNNINGHAM: NOT AT THE MOMENT. THANK YOU. HAVE A GREAT DAY!\r\nTiffany: Thank you and have a fantastic day yourself!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('306657963ZX', 1682019451, 1682020086, 2, 23, 23, 3, 0, 0, 0, 0, 2299, 0, 0, 0, 0, 'Heath Love', 'loveh751@gmail.com', '174.203.65.42', 'cf3b0bdd3f1dfb5888c5b52406bc2fd5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Self-cus-', 'I took the 40 hour HAZWOPER course in April 2019 and need a copy of the certificate. The policy states that it would be mailed to the company EH&S department. However, I registered for the course outside of work, not with a company. I was not yet employed in this industry. Can I still request the certificate be sent directly to me?', '<div class=\'ca\'><div class=\'info_box\'><i>I took the 40 hour HAZWOPER course in April 2019 and need a copy of the certificate. The policy states that it would be mailed to the company EH&S department. However, I registered for the course outside of work, not with a company. I was not yet employed in this industry. Can I still request the certificate be sent directly to me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682019456120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682019455_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heath Love</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682019456120--><><!--begin:1682019472281--><div class=\'cv\'><span class=\'notranslate\'><b>Heath Love<timestamp_1682019472_cv>:&nbsp;</b></span>Doing well.</div><!--end:1682019472281--><><!--begin:1682019530217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682019530_co>:&nbsp;</b></span>Yes you can I do show you as an independent student</div><!--end:1682019530217--><><!--begin:1682019567986--><div class=\'cv\'><span class=\'notranslate\'><b>Heath Love<timestamp_1682019568_cv>:&nbsp;</b></span>Awesome. Thanks for the information. Should I do this via the website?</div><!--end:1682019567986--><><!--begin:1682019626586--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682019626_co>:&nbsp;</b></span>Yes please</div><!--end:1682019626586--><><!--begin:1682019768969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682019768_co>:&nbsp;</b></span>Is there anything I can assist you with for today?</div><!--end:1682019768969--><><!--begin:1682020085005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682020084_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1682020085005--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I took the 40 hour HAZWOPER course in April 2019 and need a copy of the certificate. The policy states that it would be mailed to the company EH&S department. However, I registered for the course outside of work, not with a company. I was not yet employed in this industry. Can I still request the certificate be sent directly to me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heath Love!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeath Love: Doing well.\r\nTiffany: Yes you can I do show you as an independent student\r\nHeath Love: Awesome. Thanks for the information. Should I do this via the website?\r\nTiffany: Yes please\r\nTiffany: Is there anything I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('306750705NG', 1682112197, 1682112603, 2, 23, 27, 4, 0, 0, 0, 0, 2705, 0, 0, 0, 0, 'Beth', 'brichter@ramboll.com', '24.1.83.144', 'dee85398baaaad9751adb4d24e420b75', 'Select Area of Inquiry:-_-Other-cus-Company-_-ramboll-cus-', 'Will there be other summer dates for OSHA 40 hr hazwoper courses in the Chicago, IL area?', '<div class=\'ca\'><div class=\'info_box\'><i>Will there be other summer dates for OSHA 40 hr hazwoper courses in the Chicago, IL area?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682112208773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682112208_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beth</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682112208773--><><!--begin:1682112229824--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1682112229_cv>:&nbsp;</b></span>Good</div><!--end:1682112229824--><><!--begin:1682112247309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682112247_co>:&nbsp;</b></span>Yes the online schedule shows 90 days worth of dates at a time and is usually updated weekly with new dates.  </div><!--end:1682112247309--><><!--begin:1682112335845--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1682112335_cv>:&nbsp;</b></span>So will August dates be posted at the start of May?</div><!--end:1682112335845--><><!--begin:1682112417721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682112417_co>:&nbsp;</b></span>The August class dates will start being posted in May sometime but I can not give you an exact date.  </div><!--end:1682112417721--><><!--begin:1682112531373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682112531_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1682112531373--><><!--begin:1682112552476--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1682112552_cv>:&nbsp;</b></span>ok, thank you!</div><!--end:1682112552476--><><!--begin:1682112558820--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1682112558_cv>:&nbsp;</b></span>Thats it! I appreciate the help</div><!--end:1682112558820--><><!--begin:1682112584890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682112584_co>:&nbsp;</b></span>You are welcome, it is my pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1682112584890--><><!--begin:1682112602516--><div class=\'cv\'><span class=\'notranslate\'><b>Beth<timestamp_1682112602_cv>:&nbsp;</b></span>you too</div><!--end:1682112602516--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will there be other summer dates for OSHA 40 hr hazwoper courses in the Chicago, IL area?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beth!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeth: Good\r\nTiffany: Yes the online schedule shows 90 days worth of dates at a time and is usually updated weekly with new dates.  \r\nBeth: So will August dates be posted at the start of May?\r\nTiffany: The August class dates will start being posted in May sometime but I can not give you an exact date.  \r\nTiffany: Is there anything else I can assist you with for today?\r\nBeth: ok, thank you!\r\nBeth: Thats it! I appreciate the help\r\nTiffany: You are welcome, it is my pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBeth: you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('306997117QV', 1682358633, 1682358709, 2, 23, 51, 8, 0, 0, 5, 0, 1202, 0, 0, 0, 0, 'robert abbott', 'rabbott@eaest.com', '75.211.163.218', '06414d02479c4faf2d744ecdd61c61de', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ea engineering-cus-', 'how do i log back into a course ive already started?', '<div class=\'ca\'><div class=\'info_box\'><i>how do i log back into a course ive already started?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682358636275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682358636_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>robert abbott</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682358636275--><><!--begin:1682358649878--><div class=\'cv\'><span class=\'notranslate\'><b>robert abbott<timestamp_1682358650_cv>:&nbsp;</b></span>i&#39;m good</div><!--end:1682358649878--><><!--begin:1682358681598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682358681_co>:&nbsp;</b></span>The log in page can be found at: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1682358681598--><><!--begin:1682358707809--><div class=\'cv\'><span class=\'notranslate\'><b>robert abbott<timestamp_1682358707_cv>:&nbsp;</b></span>thank you</div><!--end:1682358707809--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'how do i log back into a course ive already started?\r\nTiffany has joined the chat.\r\nTiffany: Hi, robert abbott!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nrobert abbott: i&#39;m good\r\nTiffany: The log in page can be found at: https://csregsonline.com/\r\nrobert abbott: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307000317C4', 1682361813, 1682362822, 2, 23, 31, 9, 0, 0, 5, 0, 4291, 0, 0, 0, 0, 'Lily Nelson', 'lily.nelson@ghd.com', '4.20.19.218', 'a7d4ce8d922af76b2c8da6c0de6c3a82', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-GHD-cus-', 'Will the chicago (Wood Dale) training on 4/28/2023 still be  held? I am registered there and have not heard any updates. ', '<div class=\'ca\'><div class=\'info_box\'><i>Will the chicago (Wood Dale) training on 4/28/2023 still be  held? I am registered there and have not heard any updates. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682361814759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682361814_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lily Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682361814759--><><!--begin:1682361823609--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682361823_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1682361823609--><><!--begin:1682361843572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682361843_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1682361843572--><><!--begin:1682361871133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682361870_co>:&nbsp;</b></span>Management will make the class status final determination tomorrow.  Once we have the information we will reach out via email and phone call.</div><!--end:1682361871133--><><!--begin:1682361970461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682361970_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1682361970461--><><!--begin:1682362027829--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362027_cv>:&nbsp;</b></span>Yes if this is cancelled, can i extend my class. It says I will not have access after May 6th</div><!--end:1682362027829--><><!--begin:1682362047601--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362047_cv>:&nbsp;</b></span>however, I keep trying but all the classes I have signed up for have been cancelled </div><!--end:1682362047601--><><!--begin:1682362139352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362139_co>:&nbsp;</b></span>Let me look up your training account</div><!--end:1682362139352--><><!--begin:1682362308730--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362308_cv>:&nbsp;</b></span>Ok do you need any further information from me to look it up?</div><!--end:1682362308730--><><!--begin:1682362340912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362340_co>:&nbsp;</b></span>No I appolgize for the delay </div><!--end:1682362340912--><><!--begin:1682362373085--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362373_cv>:&nbsp;</b></span>No worries take your time!</div><!--end:1682362373085--><><!--begin:1682362588770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362588_co>:&nbsp;</b></span>I can give you an extension on your onliine course</div><!--end:1682362588770--><><!--begin:1682362644988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362644_co>:&nbsp;</b></span>I have extended you until 06/06/2023 at no fee</div><!--end:1682362644988--><><!--begin:1682362698233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362698_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1682362698233--><><!--begin:1682362770582--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362770_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1682362770582--><><!--begin:1682362799462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362799_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1682362799462--><><!--begin:1682362810375--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362810_cv>:&nbsp;</b></span>No thank you, have a good da</div><!--end:1682362810375--><><!--begin:1682362813226--><div class=\'cv\'><span class=\'notranslate\'><b>Lily Nelson<timestamp_1682362813_cv>:&nbsp;</b></span>*day!</div><!--end:1682362813226--><><!--begin:1682362818738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682362818_co>:&nbsp;</b></span>You as well!!</div><!--end:1682362818738--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will the chicago (Wood Dale) training on 4/28/2023 still be  held? I am registered there and have not heard any updates. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Lily Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLily Nelson: Good how are you?\r\nTiffany: I am good thank you!\r\nTiffany: Management will make the class status final determination tomorrow.  Once we have the information we will reach out via email and phone call.\r\nTiffany: Is there anything else I can assist you with today?\r\nLily Nelson: Yes if this is cancelled, can i extend my class. It says I will not have access after May 6th\r\nLily Nelson: however, I keep trying but all the classes I have signed up for have been cancelled \r\nTiffany: Let me look up your training account\r\nLily Nelson: Ok do you need any further information from me to look it up?\r\nTiffany: No I appolgize for the delay \r\nLily Nelson: No worries take your time!\r\nTiffany: I can give you an extension on your onliine course\r\nTiffany: I have extended you until 06/06/2023 at no fee\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nLily Nelson: Ok thank you\r\nTiffany: Is there anything else I can assist you with?\r\nLily Nelson: No thank you, have a good da\r\nLily Nelson: *day!\r\nTiffany: You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('307070590ZM', 1682432082, 1682433259, 2, 23, 27, 8, 0, 0, 0, 0, 2792, 0, 0, 0, 0, 'Owen Gebler', 'owen.gebler@perkinelmer.com', '152.51.48.1', '96567d0e4be69ab6a7d2766d7880caa9', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-PerkinElmer-cus-', 'I enrolled in an in person training and it only ever asked for the purchaser information. Where do I enter the information for the employee taking the course and when will additional information about the training(Times and Locations) be sent to the employee?', '<div class=\'ca\'><div class=\'info_box\'><i>I enrolled in an in person training and it only ever asked for the purchaser information. Where do I enter the information for the employee taking the course and when will additional information about the training(Times and Locations) be sent to the employee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682432084855--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682432084_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Owen Gebler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682432084855--><><!--begin:1682432132349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682432132_co>:&nbsp;</b></span>I see your order and show the student as Behzad Saadi is this correct?</div><!--end:1682432132349--><><!--begin:1682432157122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682432156_co>:&nbsp;</b></span>We will be sending out an email momentarily to the student and we will cc you the order creator.  </div><!--end:1682432157122--><><!--begin:1682432479743--><div class=\'cv\'><span class=\'notranslate\'><b>Owen Gebler<timestamp_1682432479_cv>:&nbsp;</b></span>I didnt think I ever entered the employee information</div><!--end:1682432479743--><><!--begin:1682432490538--><div class=\'cv\'><span class=\'notranslate\'><b>Owen Gebler<timestamp_1682432490_cv>:&nbsp;</b></span>I suppose that will be sufficient</div><!--end:1682432490538--><><!--begin:1682432494135--><div class=\'cv\'><span class=\'notranslate\'><b>Owen Gebler<timestamp_1682432494_cv>:&nbsp;</b></span>Thank you for the reply</div><!--end:1682432494135--><><!--begin:1682432544705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682432544_co>:&nbsp;</b></span>Of course! Student info is entered before selecting the checkout option. <br> Is there anything else I can assist you with today?</div><!--end:1682432544705--><><!--begin:1682432753840--><div class=\'cv\'><span class=\'notranslate\'><b>Owen Gebler<timestamp_1682432753_cv>:&nbsp;</b></span>Not today thank you</div><!--end:1682432753840--><><!--begin:1682432773153--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682432772_co>:&nbsp;</b></span>You are welcome! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1682432773153--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I enrolled in an in person training and it only ever asked for the purchaser information. Where do I enter the information for the employee taking the course and when will additional information about the training(Times and Locations) be sent to the employee?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Owen Gebler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I see your order and show the student as Behzad Saadi is this correct?\r\nTiffany: We will be sending out an email momentarily to the student and we will cc you the order creator.  \r\nOwen Gebler: I didnt think I ever entered the employee information\r\nOwen Gebler: I suppose that will be sufficient\r\nOwen Gebler: Thank you for the reply\r\nTiffany: Of course! Student info is entered before selecting the checkout option.  Is there anything else I can assist you with today?\r\nOwen Gebler: Not today thank you\r\nTiffany: You are welcome! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('307088182HB', 1682449695, 1682451087, 2, 23, 48, 10, 0, 0, 5, 0, 3508, 349, 0, 0, 0, 'John Brass', 'john@epi-team.com', '70.90.17.53', '1f17080868c3901c6ba6dfc0ce21e52d', 'Select Area of Inquiry:-_-Other-cus-Company-_-EPI, Inc-cus-', 'Is there any grace period on annual HAZWOPER physicals?  For example, if my last physical was on May 1st of last year, am I out of compliance as of May 2nd, or do I have (15 days, 30 days, etc) any leeway if my physical has to be pushed back?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there any grace period on annual HAZWOPER physicals?  For example, if my last physical was on May 1st of last year, am I out of compliance as of May 2nd, or do I have (15 days, 30 days, etc) any leeway if my physical has to be pushed back?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682449698995--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682449698_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Brass</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682449698995--><><!--begin:1682449768770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682449768_co>:&nbsp;</b></span>Are you asking about a physical as in a medical exam?</div><!--end:1682449768770--><><!--begin:1682449771067--><div class=\'cv\'><span class=\'notranslate\'><b>John Brass<timestamp_1682449770_cv>:&nbsp;</b></span>I am well thank you, hope you are also.  We have sent many employees for your 40 hr class in NJ.  I need clarification on physicals.</div><!--end:1682449771067--><><!--begin:1682449827699--><div class=\'cv\'><span class=\'notranslate\'><b>John Brass<timestamp_1682449827_cv>:&nbsp;</b></span>Not DOT or medical clearance, I am good on them.  Just a standard HAZWOPER physical.</div><!--end:1682449827699--><><!--begin:1682449841894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682449841_co>:&nbsp;</b></span>We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  </div><!--end:1682449841894--><><!--begin:1682449911570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682449911_co>:&nbsp;</b></span>HAZWOPER Refreshers and annual physicals should be done as close to the annual date sa possible and if you are not able to do that, you should keep documentation of the delay or lasp in time.  </div><!--end:1682449911570--><><!--begin:1682449950870--><div class=\'cv\'><span class=\'notranslate\'><b>John Brass<timestamp_1682449950_cv>:&nbsp;</b></span>OK, I think we are on two different pages.  I am looking for regulations on physicals.  Thank you for your help.</div><!--end:1682449950870--><><!--begin:1682450038302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682450038_co>:&nbsp;</b></span>I apologize for the miscommunication.  </div><!--end:1682450038302--><><!--begin:1682450444868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682450444_co>:&nbsp;</b></span>I see you called into our office,.  Have all your questions been answered?</div><!--end:1682450444868--><><!--begin:1682451084864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682451084_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1682451084864--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is there any grace period on annual HAZWOPER physicals?  For example, if my last physical was on May 1st of last year, am I out of compliance as of May 2nd, or do I have (15 days, 30 days, etc) any leeway if my physical has to be pushed back?\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Brass!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are you asking about a physical as in a medical exam?\r\nJohn Brass: I am well thank you, hope you are also.  We have sent many employees for your 40 hr class in NJ.  I need clarification on physicals.\r\nJohn Brass: Not DOT or medical clearance, I am good on them.  Just a standard HAZWOPER physical.\r\nTiffany: We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  \r\nTiffany: HAZWOPER Refreshers and annual physicals should be done as close to the annual date sa possible and if you are not able to do that, you should keep documentation of the delay or lasp in time.  \r\nJohn Brass: OK, I think we are on two different pages.  I am looking for regulations on physicals.  Thank you for your help.\r\nTiffany: I apologize for the miscommunication.  \r\nTiffany: I see you called into our office,.  Have all your questions been answered?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('307157206RW', 1682518694, 1682518881, 2, 23, 23, 4, 0, 0, 4, 0, 1576, 0, 0, 0, 0, 'Amy', 'avelasquez@rwater.com', '72.221.73.93', '26a4dabd72ec0f5c49cb4fe713334b39', 'Select Area of Inquiry:-_-Other-cus-Company-_-RWA-cus-', 'For the 24 Hr Hazwoper class I see a physical is required for the dress out exercise. Do employees need to bring proof of the physical?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 24 Hr Hazwoper class I see a physical is required for the dress out exercise. Do employees need to bring proof of the physical?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682518698239--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682518698_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682518698239--><><!--begin:1682518720397--><div class=\'cv\'><span class=\'notranslate\'><b>Amy<timestamp_1682518720_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1682518720397--><><!--begin:1682518816194--><div class=\'cv\'><span class=\'notranslate\'><b>Amy<timestamp_1682518816_cv>:&nbsp;</b></span>Are you there?</div><!--end:1682518816194--><><!--begin:1682518855836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682518855_co>:&nbsp;</b></span>24 Hour HAZWOPERs do not participate in the dress-out exercises as they are not required to by OSHA regulations.  So they do not need to provide proof of a physical.  24 Hour HAZWOPER students will only attend Tuesday 10 hours, Wednesday 10 hours and half day on Thursday approximately 4 hours. </div><!--end:1682518855836--><><!--begin:1682518879002--><div class=\'cv\'><span class=\'notranslate\'><b>Amy<timestamp_1682518879_cv>:&nbsp;</b></span>ok thank you</div><!--end:1682518879002--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 24 Hr Hazwoper class I see a physical is required for the dress out exercise. Do employees need to bring proof of the physical?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy: Fine thanks\r\nAmy: Are you there?\r\nTiffany: 24 Hour HAZWOPERs do not participate in the dress-out exercises as they are not required to by OSHA regulations.  So they do not need to provide proof of a physical.  24 Hour HAZWOPER students will only attend Tuesday 10 hours, Wednesday 10 hours and half day on Thursday approximately 4 hours. \r\nAmy: ok thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30733018937', 1682691694, 1682692071, 2, 23, 40, 5, 0, 0, 5, 0, 3716, 0, 0, 0, 0, 'Ryan Lemay', 'Ryanlemay86@gmail.com', '168.245.155.52', '8de98604731962c74bbabd844f5ab793', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-NAVFAC-cus-', 'I have signed up for a class in June of this year in the area of columbus ohio. I just wanted to check and see how many people are in the class as of right now? Reason being, last time i signed up there wernt enough people and class was cancelled. I am waiting to book a room until i know this class has enough people to actually hold the class. ', '<div class=\'ca\'><div class=\'info_box\'><i>I have signed up for a class in June of this year in the area of columbus ohio. I just wanted to check and see how many people are in the class as of right now? Reason being, last time i signed up there wernt enough people and class was cancelled. I am waiting to book a room until i know this class has enough people to actually hold the class. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682691705748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Lemay</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682691705748--><><!--begin:1682691724193--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1682691724_cv>:&nbsp;</b></span>im good, how are you</div><!--end:1682691724193--><><!--begin:1682691740684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691740_co>:&nbsp;</b></span>Good thank you</div><!--end:1682691740684--><><!--begin:1682691782828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691782_co>:&nbsp;</b></span>It seems you request/question did not come through on my screen.  How can I assist you today?</div><!--end:1682691782828--><><!--begin:1682691798444--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1682691798_cv>:&nbsp;</b></span>I have signed up for a class in June of this year in the area of columbus ohio. I just wanted to check and see how many people are in the class as of right now? Reason being, last time i signed up there wernt enough people and class was cancelled. I am waiting to book a room until i know this class has enough people to actually hold the class.</div><!--end:1682691798444--><><!--begin:1682691890381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691890_co>:&nbsp;</b></span>We currently have 3 people which includes you registered for that class.  </div><!--end:1682691890381--><><!--begin:1682691930917--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1682691930_cv>:&nbsp;</b></span>How many more do we need in order for this class to be held?</div><!--end:1682691930917--><><!--begin:1682691931365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691931_co>:&nbsp;</b></span>We will have the class status final determination from management at the very latest by the Friday before class.  </div><!--end:1682691931365--><><!--begin:1682691963829--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1682691963_cv>:&nbsp;</b></span>ok, i appreciate your help. Thank you</div><!--end:1682691963829--><><!--begin:1682691977308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691977_co>:&nbsp;</b></span>I would say at least 3 more but I am not the one who makes the final determination.  </div><!--end:1682691977308--><><!--begin:1682691989932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682691989_co>:&nbsp;</b></span>You are welcome!  Is there anything else I can assist you with for today?</div><!--end:1682691989932--><><!--begin:1682692006759--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Lemay<timestamp_1682692006_cv>:&nbsp;</b></span>That will be it, hope you have a good weekend! thank you again</div><!--end:1682692006759--><><!--begin:1682692038686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682692038_co>:&nbsp;</b></span>My pleasure! You as well!!</div><!--end:1682692038686--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have signed up for a class in June of this year in the area of columbus ohio. I just wanted to check and see how many people are in the class as of right now? Reason being, last time i signed up there wernt enough people and class was cancelled. I am waiting to book a room until i know this class has enough people to actually hold the class. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan Lemay!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Lemay: im good, how are you\r\nTiffany: Good thank you\r\nTiffany: It seems you request/question did not come through on my screen.  How can I assist you today?\r\nRyan Lemay: I have signed up for a class in June of this year in the area of columbus ohio. I just wanted to check and see how many people are in the class as of right now? Reason being, last time i signed up there wernt enough people and class was cancelled. I am waiting to book a room until i know this class has enough people to actually hold the class.\r\nTiffany: We currently have 3 people which includes you registered for that class.  \r\nRyan Lemay: How many more do we need in order for this class to be held?\r\nTiffany: We will have the class status final determination from management at the very latest by the Friday before class.  \r\nRyan Lemay: ok, i appreciate your help. Thank you\r\nTiffany: I would say at least 3 more but I am not the one who makes the final determination.  \r\nTiffany: You are welcome!  Is there anything else I can assist you with for today?\r\nRyan Lemay: That will be it, hope you have a good weekend! thank you again\r\nTiffany: My pleasure! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307343682WY', 1682705157, 1682705524, 1, 23, 10, 5, 0, 0, 0, 0, 2156, 0, 0, 0, 0, 'Chris', 'chris.voss@airliquide.com', '63.84.96.250', 'b20645ad3b39c2855b7563d454827e6d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Air Liquide-cus-Online Course-_-Hydrogen Sulfide Safety Awareness for Oil and Gas-cus-', 'I\'m at the survey and there is no survey at the link', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m at the survey and there is no survey at the link</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682705160263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682705160_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682705160263--><><!--begin:1682705180836--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1682705181_cv>:&nbsp;</b></span>ok, ty, and you?</div><!--end:1682705180836--><><!--begin:1682705188875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682705188_co>:&nbsp;</b></span>I am good thanks</div><!--end:1682705188875--><><!--begin:1682705195172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682705195_co>:&nbsp;</b></span>One moment and I will look you up</div><!--end:1682705195172--><><!--begin:1682705373495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682705373_co>:&nbsp;</b></span>I will notify my development team about the link not bringing up a survey.  You can proceed to the assessment if you would like.  If you have any input at this time you would like to submit you can send it to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1682705373495--><><!--begin:1682705435165--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1682705435_cv>:&nbsp;</b></span>I can&#39;t proceed to assessment, it won&#39;t let me until the survey is completed.</div><!--end:1682705435165--><><!--begin:1682705454837--><div class=\'cv\'><span class=\'notranslate\'><b>Chris<timestamp_1682705455_cv>:&nbsp;</b></span>Nevermind, Got it</div><!--end:1682705454837--><><!--begin:1682705475447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682705475_co>:&nbsp;</b></span>Great! Glad it is working for you.  </div><!--end:1682705475447--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m at the survey and there is no survey at the link\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris: ok, ty, and you?\r\nTiffany: I am good thanks\r\nTiffany: One moment and I will look you up\r\nTiffany: I will notify my development team about the link not bringing up a survey.  You can proceed to the assessment if you would like.  If you have any input at this time you would like to submit you can send it to mailto:customerservice@csregs.com\r\nChris: I can&#39;t proceed to assessment, it won&#39;t let me until the survey is completed.\r\nChris: Nevermind, Got it\r\nTiffany: Great! Glad it is working for you.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30734783237', 1682709303, 1682709659, 1, 23, 6, 3, 0, 0, 5, 0, 2801, 0, 0, 0, 0, 'Michael ', 'michael.Bedilion@airliquide.com', '63.84.96.250', '5852444a212031b01e7fc2142df39597', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Air Liquide-cus-Online Course-_-H2S-cus-', 'Im trying to finish an online course and it instructed me to contact you.', '<div class=\'ca\'><div class=\'info_box\'><i>Im trying to finish an online course and it instructed me to contact you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682709304943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709304_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682709304943--><><!--begin:1682709326820--><div class=\'cv\'><span class=\'notranslate\'><b>Michael <timestamp_1682709327_cv>:&nbsp;</b></span>Im doing fine thank you and how are you</div><!--end:1682709326820--><><!--begin:1682709353546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709353_co>:&nbsp;</b></span>I am good thankyou</div><!--end:1682709353546--><><!--begin:1682709362352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709362_co>:&nbsp;</b></span>Are you taking the online 40 Hour HAZWOPER?</div><!--end:1682709362352--><><!--begin:1682709398209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709398_co>:&nbsp;</b></span>Nevermind I see you are in another course on the survey</div><!--end:1682709398209--><><!--begin:1682709401068--><div class=\'cv\'><span class=\'notranslate\'><b>Michael <timestamp_1682709401_cv>:&nbsp;</b></span>Its H2S hydrogen sulfide training</div><!--end:1682709401068--><><!--begin:1682709422980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709422_co>:&nbsp;</b></span>Are you completeing the survey right now?</div><!--end:1682709422980--><><!--begin:1682709442241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709442_co>:&nbsp;</b></span>One you complete that and exit it the final assessment should be able for you to start</div><!--end:1682709442241--><><!--begin:1682709449541--><div class=\'cv\'><span class=\'notranslate\'><b>Michael <timestamp_1682709449_cv>:&nbsp;</b></span>it wouldnt let me continue it said to contact you</div><!--end:1682709449541--><><!--begin:1682709471433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709471_co>:&nbsp;</b></span>Have you exited the survey module?</div><!--end:1682709471433--><><!--begin:1682709556003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682709555_co>:&nbsp;</b></span>Once you exit the survey even if you did not complete it the final assessment is unlocked for you to complete.  </div><!--end:1682709556003--><><!--begin:1682709635773--><div class=\'cv\'><span class=\'notranslate\'><b>Michael <timestamp_1682709635_cv>:&nbsp;</b></span>ill give it a try</div><!--end:1682709635773--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Im trying to finish an online course and it instructed me to contact you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael : Im doing fine thank you and how are you\r\nTiffany: I am good thankyou\r\nTiffany: Are you taking the online 40 Hour HAZWOPER?\r\nTiffany: Nevermind I see you are in another course on the survey\r\nMichael : Its H2S hydrogen sulfide training\r\nTiffany: Are you completeing the survey right now?\r\nTiffany: One you complete that and exit it the final assessment should be able for you to start\r\nMichael : it wouldnt let me continue it said to contact you\r\nTiffany: Have you exited the survey module?\r\nTiffany: Once you exit the survey even if you did not complete it the final assessment is unlocked for you to complete.  \r\nMichael : ill give it a try\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3076086548T', 1682970127, 1682970339, 1, 23, 8, 5, 0, 0, 5, 0, 2319, 357, 0, 0, 0, 'Steven Rope', 'srope@medivanthealth.com', '65.133.84.186', '3b01caf3fd767f1f05aacb836fdeb3a2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Medivant Health-cus-Online Course-_-Hazardous Waste Management (RCRA) Initial Certification-cus-', 'Hi, I am wondering how much time I need left before I can take the final assetment? Please let me know, thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am wondering how much time I need left before I can take the final assetment? Please let me know, thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1682970130657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970130_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steven Rope</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1682970130657--><><!--begin:1682970152447--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Rope<timestamp_1682970152_cv>:&nbsp;</b></span>Hi, I&#39;m doing well. You?</div><!--end:1682970152447--><><!--begin:1682970164633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970164_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1682970164633--><><!--begin:1682970190878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970190_co>:&nbsp;</b></span>You will need to log an additional 41 minutes and 54 seconds in the course before the assessment is available.  </div><!--end:1682970190878--><><!--begin:1682970211536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970211_co>:&nbsp;</b></span>You can go back into any module to add the review time in</div><!--end:1682970211536--><><!--begin:1682970222404--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Rope<timestamp_1682970222_cv>:&nbsp;</b></span>Awesome. Ok, Awesome!!! So just watch videos until that time is up?</div><!--end:1682970222404--><><!--begin:1682970269860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970269_co>:&nbsp;</b></span>Yes.  As long as you are active inside any previous module the time will accrue.  </div><!--end:1682970269860--><><!--begin:1682970296084--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Rope<timestamp_1682970296_cv>:&nbsp;</b></span>Ok, thank you. That is all I needed to know. Have a great day!</div><!--end:1682970296084--><><!--begin:1682970309520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1682970309_co>:&nbsp;</b></span>Thank you! You as well!!</div><!--end:1682970309520--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I am wondering how much time I need left before I can take the final assetment? Please let me know, thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Steven Rope!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteven Rope: Hi, I&#39;m doing well. You?\r\nTiffany: I am good thank you!\r\nTiffany: You will need to log an additional 41 minutes and 54 seconds in the course before the assessment is available.  \r\nTiffany: You can go back into any module to add the review time in\r\nSteven Rope: Awesome. Ok, Awesome!!! So just watch videos until that time is up?\r\nTiffany: Yes.  As long as you are active inside any previous module the time will accrue.  \r\nSteven Rope: Ok, thank you. That is all I needed to know. Have a great day!\r\nTiffany: Thank you! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307683960KK', 1683045447, 1683046073, 2, 23, 22, 3, 0, 0, 0, 0, 4796, 0, 0, 0, 0, 'Joe Prunty', 'joe.prunty@gmail.com', '24.161.8.254', 'fe5cb0a022e1945f8698eec127a9e980', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-American Lamp Recycling -cus-', 'I finished the 32 hours of course work, but I went to schedule the 8-hour and it got canceled. My employer at American Lamp Recycling told me to reach out to you folks about getting the rest of my course done, since I was emailed about the time remaining to get this course done. Any information would be great. Thank you so much!', '<div class=\'ca\'><div class=\'info_box\'><i>I finished the 32 hours of course work, but I went to schedule the 8-hour and it got canceled. My employer at American Lamp Recycling told me to reach out to you folks about getting the rest of my course done, since I was emailed about the time remaining to get this course done. Any information would be great. Thank you so much!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683045449300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045449_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe Prunty</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683045449300--><><!--begin:1683045482410--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045481_cv>:&nbsp;</b></span>Not too bad, how bout yourself </div><!--end:1683045482410--><><!--begin:1683045506577--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045506_co>:&nbsp;</b></span>I am good thank you</div><!--end:1683045506577--><><!--begin:1683045555527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045555_co>:&nbsp;</b></span>You will need to attend a hands-on class to receive the password for your online exam to finish the course.  </div><!--end:1683045555527--><><!--begin:1683045601253--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045599_cv>:&nbsp;</b></span>I know, the one I tried to arrange got cancelled, and the email I got the other day said I have 12 days left before I can no longer access the course</div><!--end:1683045601253--><><!--begin:1683045633014--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045631_cv>:&nbsp;</b></span>So my employer suggested I reach out to you folks about getting the rest of this done before the course time ends</div><!--end:1683045633014--><><!--begin:1683045682196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045682_co>:&nbsp;</b></span>Your online course current expiration date is set for 05/14/2023 which is when the full course should be completed by.  I can give you an additional 30 days extension for the online course at no fee.  Your new expiration date is now 06/14/2023.  You will need to complete the course before this new expiration date otherwise there ia 25% course reactivation fee that will need to be paid to extend your online course further.  </div><!--end:1683045682196--><><!--begin:1683045711971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045711_co>:&nbsp;</b></span>I suggest traveling to a confirmed hands-on dress-out class if possible to get your training finished up.  </div><!--end:1683045711971--><><!--begin:1683045745547--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045744_cv>:&nbsp;</b></span>I understand. I&#39;ll let my employer know of this and see if he can get me scheduled.</div><!--end:1683045745547--><><!--begin:1683045776974--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045775_cv>:&nbsp;</b></span>I&#39;m on my lunch break so I&#39;ll let him know when I return. Thanks for the information </div><!--end:1683045776974--><><!--begin:1683045831272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045831_co>:&nbsp;</b></span>The classes we have confirmed for this Friday are Dallas, TX, Atlanta, GA, Seattle, WA and Thorofare, NJ.  You can have your employer reach out to us via phone or email <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 or <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1683045831272--><><!--begin:1683045847602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045847_co>:&nbsp;</b></span>Is there anything else you need assistance with today?</div><!--end:1683045847602--><><!--begin:1683045873232--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045871_cv>:&nbsp;</b></span>Understood </div><!--end:1683045873232--><><!--begin:1683045883655--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045882_cv>:&nbsp;</b></span>That should be it</div><!--end:1683045883655--><><!--begin:1683045907353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683045907_co>:&nbsp;</b></span>Great!! Have a safe day!</div><!--end:1683045907353--><><!--begin:1683045922000--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Prunty<timestamp_1683045920_cv>:&nbsp;</b></span>You as well</div><!--end:1683045922000--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I finished the 32 hours of course work, but I went to schedule the 8-hour and it got canceled. My employer at American Lamp Recycling told me to reach out to you folks about getting the rest of my course done, since I was emailed about the time remaining to get this course done. Any information would be great. Thank you so much!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe Prunty!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoe Prunty: Not too bad, how bout yourself \r\nTiffany: I am good thank you\r\nTiffany: You will need to attend a hands-on class to receive the password for your online exam to finish the course.  \r\nJoe Prunty: I know, the one I tried to arrange got cancelled, and the email I got the other day said I have 12 days left before I can no longer access the course\r\nJoe Prunty: So my employer suggested I reach out to you folks about getting the rest of this done before the course time ends\r\nTiffany: Your online course current expiration date is set for 05/14/2023 which is when the full course should be completed by.  I can give you an additional 30 days extension for the online course at no fee.  Your new expiration date is now 06/14/2023.  You will need to complete the course before this new expiration date otherwise there ia 25% course reactivation fee that will need to be paid to extend your online course further.  \r\nTiffany: I suggest traveling to a confirmed hands-on dress-out class if possible to get your training finished up.  \r\nJoe Prunty: I understand. I&#39;ll let my employer know of this and see if he can get me scheduled.\r\nJoe Prunty: I&#39;m on my lunch break so I&#39;ll let him know when I return. Thanks for the information \r\nTiffany: The classes we have confirmed for this Friday are Dallas, TX, Atlanta, GA, Seattle, WA and Thorofare, NJ.  You can have your employer reach out to us via phone or email tel:8007112706 ext 1 or mailto:customerservice@csregs.com\r\nTiffany: Is there anything else you need assistance with today?\r\nJoe Prunty: Understood \r\nJoe Prunty: That should be it\r\nTiffany: Great!! Have a safe day!\r\nJoe Prunty: You as well\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('307701213AC', 1683062720, 1683063135, 2, 23, 42, 7, 0, 0, 5, 0, 3283, 0, 0, 0, 0, 'Stephen ', 'Stephen.french@jacobs.com', '172.56.169.94', 'fb786b4ba51c39f5642a86d0f810ee88', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Jacobs-cus-', 'looking to get an extension on 8hr HAZWOPER for myself and my team', '<div class=\'ca\'><div class=\'info_box\'><i>looking to get an extension on 8hr HAZWOPER for myself and my team</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683062723791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062723_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stephen </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683062723791--><><!--begin:1683062769215--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062736_cv>:&nbsp;</b></span>good</div><!--end:1683062769215--><><!--begin:1683062820426--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062788_cv>:&nbsp;</b></span>i am looking to get an extension on out 8hr HAZWOPER refresher class</div><!--end:1683062820426--><><!--begin:1683062812515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062812_co>:&nbsp;</b></span>I have given you a 30 day extension at no fee</div><!--end:1683062812515--><><!--begin:1683062833203--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062833_co>:&nbsp;</b></span>Your new expiration date expires on 06/14/2023</div><!--end:1683062833203--><><!--begin:1683062871053--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062838_cv>:&nbsp;</b></span>can that be applied to the other 4 that are enrolled when i purchsed?</div><!--end:1683062871053--><><!--begin:1683062854182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062854_co>:&nbsp;</b></span>If you need another extension you will need to pay a 25% course reactivation fee.  </div><!--end:1683062854182--><><!--begin:1683062877899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062877_co>:&nbsp;</b></span>I would need student names to look each person and their course up</div><!--end:1683062877899--><><!--begin:1683062944855--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062912_cv>:&nbsp;</b></span>Derik Murphy, Nicholas Colbert, Jason Foster, Jason Bowers</div><!--end:1683062944855--><><!--begin:1683062954336--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062921_cv>:&nbsp;</b></span>all 8hr HAZWOPER refresher</div><!--end:1683062954336--><><!--begin:1683062945739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683062945_co>:&nbsp;</b></span>one moment please</div><!--end:1683062945739--><><!--begin:1683063009376--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683062976_cv>:&nbsp;</b></span>Jason Bowers will probably show up as Melvin Bowers in your system</div><!--end:1683063009376--><><!--begin:1683063106918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683063106_co>:&nbsp;</b></span>I have given all 4 the same extension.  If anyone needs an additional extension there will be a 25% reactivation fee per course.</div><!--end:1683063106918--><><!--begin:1683063152635--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen <timestamp_1683063120_cv>:&nbsp;</b></span>Thank you for the help Tiffany.</div><!--end:1683063152635--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'looking to get an extension on 8hr HAZWOPER for myself and my team\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stephen !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStephen : good\r\nStephen : i am looking to get an extension on out 8hr HAZWOPER refresher class\r\nTiffany: I have given you a 30 day extension at no fee\r\nTiffany: Your new expiration date expires on 06/14/2023\r\nStephen : can that be applied to the other 4 that are enrolled when i purchsed?\r\nTiffany: If you need another extension you will need to pay a 25% course reactivation fee.  \r\nTiffany: I would need student names to look each person and their course up\r\nStephen : Derik Murphy, Nicholas Colbert, Jason Foster, Jason Bowers\r\nStephen : all 8hr HAZWOPER refresher\r\nTiffany: one moment please\r\nStephen : Jason Bowers will probably show up as Melvin Bowers in your system\r\nTiffany: I have given all 4 the same extension.  If anyone needs an additional extension there will be a 25% reactivation fee per course.\r\nStephen : Thank you for the help Tiffany.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307764348MM', 1683125862, 1683126701, 2, 23, 49, 11, 0, 0, 5, 0, 4946, 360, 0, 0, 0, 'Stephen Gabriel', 'sjg@envpartners.com', '73.167.98.131', 'f2fd0e5fff4cf1bf5751c4653dbd10dd', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Environmental Partners Group-cus-', 'Hello, I am requesting my 40 hour certification.  The order number is 1110061 and my company ID is 99064247. Training was completed in January 2013.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am requesting my 40 hour certification.  The order number is 1110061 and my company ID is 99064247. Training was completed in January 2013.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683125864913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683125864_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stephen Gabriel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683125864913--><><!--begin:1683125883849--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683125883_cv>:&nbsp;</b></span>Hello, I am well</div><!--end:1683125883849--><><!--begin:1683125934147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683125933_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1683125934147--><><!--begin:1683126004377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126004_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1683126004377--><><!--begin:1683126012592--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126012_cv>:&nbsp;</b></span>thank you</div><!--end:1683126012592--><><!--begin:1683126086638--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126086_cv>:&nbsp;</b></span>Is it possible to see who the contact was that the original certification was sent to?</div><!--end:1683126086638--><><!--begin:1683126169355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126169_co>:&nbsp;</b></span>Ann Marie Petricca</div><!--end:1683126169355--><><!--begin:1683126221997--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126221_cv>:&nbsp;</b></span>were they emailed or mailed at the time?</div><!--end:1683126221997--><><!--begin:1683126272930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126272_co>:&nbsp;</b></span>It was sent via US Mail.  All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1683126272930--><><!--begin:1683126409000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126408_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683126409000--><><!--begin:1683126438935--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126438_cv>:&nbsp;</b></span>if i fil out the replacement form is that mailed as well or emailed?</div><!--end:1683126438935--><><!--begin:1683126485530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126485_co>:&nbsp;</b></span>If you pay the $10 fee it is emailed.   If you want it sent via US Mail as well there is an additional cost.  </div><!--end:1683126485530--><><!--begin:1683126592339--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126592_cv>:&nbsp;</b></span>How long will it take to get the certificate via email if i submit this now?</div><!--end:1683126592339--><><!--begin:1683126609322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126609_co>:&nbsp;</b></span>Within a couple hours at the most.</div><!--end:1683126609322--><><!--begin:1683126626244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683126626_co>:&nbsp;</b></span>As long as we have all the information we need when the order is submitted.</div><!--end:1683126626244--><><!--begin:1683126689763--><div class=\'cv\'><span class=\'notranslate\'><b>Stephen Gabriel<timestamp_1683126689_cv>:&nbsp;</b></span>ok, that should cover me, thank you</div><!--end:1683126689763--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am requesting my 40 hour certification.  The order number is 1110061 and my company ID is 99064247. Training was completed in January 2013.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stephen Gabriel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStephen Gabriel: Hello, I am well\r\nTiffany: One moment please while I look you up\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nStephen Gabriel: thank you\r\nStephen Gabriel: Is it possible to see who the contact was that the original certification was sent to?\r\nTiffany: Ann Marie Petricca\r\nStephen Gabriel: were they emailed or mailed at the time?\r\nTiffany: It was sent via US Mail.  All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany: Is there anything else I can assist you with for today?\r\nStephen Gabriel: if i fil out the replacement form is that mailed as well or emailed?\r\nTiffany: If you pay the $10 fee it is emailed.   If you want it sent via US Mail as well there is an additional cost.  \r\nStephen Gabriel: How long will it take to get the certificate via email if i submit this now?\r\nTiffany: Within a couple hours at the most.\r\nTiffany: As long as we have all the information we need when the order is submitted.\r\nStephen Gabriel: ok, that should cover me, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307765931V9', 1683127438, 1683128666, 2, 23, 42, 3, 0, 0, 5, 0, 5266, 361, 0, 0, 0, 'Alex Smith', 'AlexanderSmith@deltafaucet.com', '192.154.121.162', '127baacde5b30b889c5eca7477f6bbdf', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Delta Faucet-cus-', 'I have not recieved my certificate from the dot hazmat training course. I completed the course on 2-27-23', '<div class=\'ca\'><div class=\'info_box\'><i>I have not recieved my certificate from the dot hazmat training course. I completed the course on 2-27-23</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683127440159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683127440_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alex Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683127440159--><><!--begin:1683127463121--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683127463_cv>:&nbsp;</b></span>Good and you</div><!--end:1683127463121--><><!--begin:1683127475212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683127475_co>:&nbsp;</b></span>I am good thank you</div><!--end:1683127475212--><><!--begin:1683127486681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683127486_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1683127486681--><><!--begin:1683127499271--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683127499_cv>:&nbsp;</b></span>ok</div><!--end:1683127499271--><><!--begin:1683127562211--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683127562_co>:&nbsp;</b></span>I show the certificate was sent via US Mail to:            <br>Delta Faucet Company 201500053<br>3441 Ridgecrest Road Ext<br>Jackson TN 38305</div><!--end:1683127562211--><><!--begin:1683127748438--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683127748_cv>:&nbsp;</b></span>Our manger left and they cannot find it so if you can send another one or email one so they can have it on file would be great</div><!--end:1683127748438--><><!--begin:1683127961864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683127961_co>:&nbsp;</b></span>We can reissue you a certificate at a small fee is you submit a request using the following link: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1683127961864--><><!--begin:1683127987249--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683127987_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1683127987249--><><!--begin:1683128064167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128064_co>:&nbsp;</b></span>You are welcome!</div><!--end:1683128064167--><><!--begin:1683128065121--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128065_cv>:&nbsp;</b></span>Can you mail it to my home address</div><!--end:1683128065121--><><!--begin:1683128122463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128122_co>:&nbsp;</b></span>If you have the release for cert authorization form completed by your company.  As we are only able to send it to the company address on file or your company email address without one completed.</div><!--end:1683128122463--><><!--begin:1683128164931--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128164_cv>:&nbsp;</b></span>ok thank you</div><!--end:1683128164931--><><!--begin:1683128194790--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128194_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today?</div><!--end:1683128194790--><><!--begin:1683128260284--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128260_cv>:&nbsp;</b></span>When we purchase another one can you put attention to for a certain person</div><!--end:1683128260284--><><!--begin:1683128311151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128310_co>:&nbsp;</b></span>Yes I can update the Delta Faucet Company account now with the person you want all certificates to go to their attention.  </div><!--end:1683128311151--><><!--begin:1683128377476--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128377_cv>:&nbsp;</b></span>Ok Attention to Bruce Falin</div><!--end:1683128377476--><><!--begin:1683128411833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128411_co>:&nbsp;</b></span>Thank you I have updated the account.  </div><!--end:1683128411833--><><!--begin:1683128432980--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128433_cv>:&nbsp;</b></span>ok thank you </div><!--end:1683128432980--><><!--begin:1683128493192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128493_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1683128493192--><><!--begin:1683128563221--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Smith<timestamp_1683128563_cv>:&nbsp;</b></span>that will be all thanks for your help today</div><!--end:1683128563221--><><!--begin:1683128605104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683128604_co>:&nbsp;</b></span>My pleasure! You have a fantastic rest of your day!</div><!--end:1683128605104--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not recieved my certificate from the dot hazmat training course. I completed the course on 2-27-23\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alex Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlex Smith: Good and you\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nAlex Smith: ok\r\nTiffany: I show the certificate was sent via US Mail to:            Delta Faucet Company 2015000533441 Ridgecrest Road ExtJackson TN 38305\r\nAlex Smith: Our manger left and they cannot find it so if you can send another one or email one so they can have it on file would be great\r\nTiffany: We can reissue you a certificate at a small fee is you submit a request using the following link: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nAlex Smith: Ok thank you\r\nTiffany: You are welcome!\r\nAlex Smith: Can you mail it to my home address\r\nTiffany: If you have the release for cert authorization form completed by your company.  As we are only able to send it to the company address on file or your company email address without one completed.\r\nAlex Smith: ok thank you\r\nTiffany: Of course! Is there anything else I can assist you with today?\r\nAlex Smith: When we purchase another one can you put attention to for a certain person\r\nTiffany: Yes I can update the Delta Faucet Company account now with the person you want all certificates to go to their attention.  \r\nAlex Smith: Ok Attention to Bruce Falin\r\nTiffany: Thank you I have updated the account.  \r\nAlex Smith: ok thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nAlex Smith: that will be all thanks for your help today\r\nTiffany: My pleasure! You have a fantastic rest of your day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3077809933V', 1683142492, 1683142906, 2, 19, 34, 16, 0, 0, 0, 0, 2069, 0, 0, 0, 0, 'Kailee Hasbrook', 'kailee.hasbrook@stantec.com', '206.51.194.102', 'acbd7f5d71a471786ff94501e41998c7', 'Select Area of Inquiry:-_-Other-cus-Company-_-Stantec-cus-', 'I\'m taking the 40 hour hazwoper in Minneapolis and I was wondering which dates the in person portion of my course is offered? Please let me know. Thanks!!', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m taking the 40 hour hazwoper in Minneapolis and I was wondering which dates the in person portion of my course is offered? Please let me know. Thanks!!</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1683142562747--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1683142562_co>:&nbsp;</b></span>Kailee are you doing your 40 hour class online or are you attending a 40 hour HAZWOPER seminar?</div><!--end:1683142562747--><><!--begin:1683142587312--><div class=\'cv\'><span class=\'notranslate\'><b>Kailee Hasbrook<timestamp_1683142587_cv>:&nbsp;</b></span>I&#39;m doing the 40 hour online</div><!--end:1683142587312--><><!--begin:1683142638417--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1683142638_co>:&nbsp;</b></span>Whay company are you with?</div><!--end:1683142638417--><><!--begin:1683142669839--><div class=\'cv\'><span class=\'notranslate\'><b>Kailee Hasbrook<timestamp_1683142669_cv>:&nbsp;</b></span>Stantec</div><!--end:1683142669839--><><!--begin:1683142784120--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1683142784_co>:&nbsp;</b></span>Is this email address the best one to use to send you the information on setting up your Hands On class  <a href=\'mailto:kailee.hasbrook@stantec.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kailee.hasbrook@stantec.com</a>?</div><!--end:1683142784120--><><!--begin:1683142803270--><div class=\'cv\'><span class=\'notranslate\'><b>Kailee Hasbrook<timestamp_1683142803_cv>:&nbsp;</b></span>Yes</div><!--end:1683142803270--><><!--begin:1683142888034--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1683142887_co>:&nbsp;</b></span>Great! Give mw about 5 minutes and I will have that in your Inbox.</div><!--end:1683142888034--><><!--begin:1683142896780--><div class=\'cv\'><span class=\'notranslate\'><b>Kailee Hasbrook<timestamp_1683142896_cv>:&nbsp;</b></span>Thank you!!</div><!--end:1683142896780--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m taking the 40 hour hazwoper in Minneapolis and I was wondering which dates the in person portion of my course is offered? Please let me know. Thanks!!\r\nTracy has joined the chat.\r\nTracy: Kailee are you doing your 40 hour class online or are you attending a 40 hour HAZWOPER seminar?\r\nKailee Hasbrook: I&#39;m doing the 40 hour online\r\nTracy: Whay company are you with?\r\nKailee Hasbrook: Stantec\r\nTracy: Is this email address the best one to use to send you the information on setting up your Hands On class  mailto:kailee.hasbrook@stantec.com?\r\nKailee Hasbrook: Yes\r\nTracy: Great! Give mw about 5 minutes and I will have that in your Inbox.\r\nKailee Hasbrook: Thank you!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307845413HQ', 1683206887, 1683207307, 2, 23, 9, 7, 0, 0, 5, 0, 4277, 0, 0, 0, 0, 'Aaron Gover', 'agover17@yahoo.com', '134.210.225.223', '407f8e84da2102d89b4170cb9e974201', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Kleinfelder-cus-', 'I\'m hoping to register for an in-person training session for the 40-hour HAZWOPER certification during the week of May 8 - May 12. I have already submitted payment for the online portion. ', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m hoping to register for an in-person training session for the 40-hour HAZWOPER certification during the week of May 8 - May 12. I have already submitted payment for the online portion. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683206890766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683206890_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aaron Gover</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683206890766--><><!--begin:1683206905314--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683206905_cv>:&nbsp;</b></span>I&#39;m doing alright, how are you?</div><!--end:1683206905314--><><!--begin:1683206920254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683206920_co>:&nbsp;</b></span>I am good thank you</div><!--end:1683206920254--><><!--begin:1683206928245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683206928_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1683206928245--><><!--begin:1683206938759--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683206938_cv>:&nbsp;</b></span>No worries. </div><!--end:1683206938759--><><!--begin:1683206980731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683206980_co>:&nbsp;</b></span>In order to register for the hands-on class the online portion of the course mus tbe completed.  I show you have not started your online course yet.  </div><!--end:1683206980731--><><!--begin:1683207029675--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683207029_cv>:&nbsp;</b></span>Ah, I see. Is it common for people to be able to register the same week that the online portion is finished?</div><!--end:1683207029675--><><!--begin:1683207063847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683207063_co>:&nbsp;</b></span>As long as the class is confirmed and there are seats available in the class you would like, yes.  Which location are you interested in attending for the hands-on class?</div><!--end:1683207063847--><><!--begin:1683207130268--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683207130_cv>:&nbsp;</b></span>Either Ft. Washington, PA or Somerset, NJ. </div><!--end:1683207130268--><><!--begin:1683207193785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683207193_co>:&nbsp;</b></span>Fort Washington, PA is confirmed for next Friday 05/12/2023 but the next Somerset, NJ class is scheduled for 06/02/2023 and is not confirmed at this time.  </div><!--end:1683207193785--><><!--begin:1683207224594--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683207224_cv>:&nbsp;</b></span>I see. Alright, well thank you! I appreciate your time and your help on this issue. </div><!--end:1683207224594--><><!--begin:1683207252503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683207252_co>:&nbsp;</b></span>My pleasure! </div><!--end:1683207252503--><><!--begin:1683207260331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683207260_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683207260331--><><!--begin:1683207269808--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683207269_cv>:&nbsp;</b></span>No, that is everything.</div><!--end:1683207269808--><><!--begin:1683207277603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683207277_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683207277603--><><!--begin:1683207286810--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Gover<timestamp_1683207286_cv>:&nbsp;</b></span>You as well!</div><!--end:1683207286810--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m hoping to register for an in-person training session for the 40-hour HAZWOPER certification during the week of May 8 - May 12. I have already submitted payment for the online portion. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Aaron Gover!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAaron Gover: I&#39;m doing alright, how are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nAaron Gover: No worries. \r\nTiffany: In order to register for the hands-on class the online portion of the course mus tbe completed.  I show you have not started your online course yet.  \r\nAaron Gover: Ah, I see. Is it common for people to be able to register the same week that the online portion is finished?\r\nTiffany: As long as the class is confirmed and there are seats available in the class you would like, yes.  Which location are you interested in attending for the hands-on class?\r\nAaron Gover: Either Ft. Washington, PA or Somerset, NJ. \r\nTiffany: Fort Washington, PA is confirmed for next Friday 05/12/2023 but the next Somerset, NJ class is scheduled for 06/02/2023 and is not confirmed at this time.  \r\nAaron Gover: I see. Alright, well thank you! I appreciate your time and your help on this issue. \r\nTiffany: My pleasure! \r\nTiffany: Is there anything else I can assist you with for today?\r\nAaron Gover: No, that is everything.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAaron Gover: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307852535GA', 1683214007, 1683214388, 1, 23, 7, 2, 0, 0, 5, 0, 3074, 0, 0, 0, 0, 'Jack Baney', 'jackson.baney@arcadis-us.com', '107.123.17.32', '2bc711e64715d864c06ffe745765cc57', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Arcadis-cus-Online Course-_-HAZWOPR Site Supervisor-cus-', 'Module Assessment is frozen and cant progress slide', '<div class=\'ca\'><div class=\'info_box\'><i>Module Assessment is frozen and cant progress slide</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683214009565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214009_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jack Baney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683214009565--><><!--begin:1683214031107--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683214031_cv>:&nbsp;</b></span>Good, having troubles with my module Assessment slide</div><!--end:1683214031107--><><!--begin:1683214075209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214075_co>:&nbsp;</b></span>One moment while I am looking you up</div><!--end:1683214075209--><><!--begin:1683214161958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214161_co>:&nbsp;</b></span>I show back in March when you started the course you allowed it to time out due to inactivity.  This can cause the issue you are experiencing. </div><!--end:1683214161958--><><!--begin:1683214195350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214195_co>:&nbsp;</b></span>Please be sure to log out using the appropriate links usually in the uppoer right hand corner when you are going to stop training for a time.  </div><!--end:1683214195350--><><!--begin:1683214219685--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214219_co>:&nbsp;</b></span>This should assist with avoiding error from occuring.  </div><!--end:1683214219685--><><!--begin:1683214241462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214241_co>:&nbsp;</b></span>I have passed you through the current module so you should now be able to proceed forward.  </div><!--end:1683214241462--><><!--begin:1683214242392--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683214242_cv>:&nbsp;</b></span>Ok, thank you, the issue has been resolved</div><!--end:1683214242392--><><!--begin:1683214262061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214261_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683214262061--><><!--begin:1683214314958--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683214315_cv>:&nbsp;</b></span>nope, thank you</div><!--end:1683214314958--><><!--begin:1683214332839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683214332_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683214332839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Module Assessment is frozen and cant progress slide\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jack Baney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJack Baney: Good, having troubles with my module Assessment slide\r\nTiffany: One moment while I am looking you up\r\nTiffany: I show back in March when you started the course you allowed it to time out due to inactivity.  This can cause the issue you are experiencing. \r\nTiffany: Please be sure to log out using the appropriate links usually in the uppoer right hand corner when you are going to stop training for a time.  \r\nTiffany: This should assist with avoiding error from occuring.  \r\nTiffany: I have passed you through the current module so you should now be able to proceed forward.  \r\nJack Baney: Ok, thank you, the issue has been resolved\r\nTiffany: Is there anything else I can assist you with for today?\r\nJack Baney: nope, thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('307853652ZJ', 1683215128, 1683216265, 1, 23, 11, 8, 0, 0, 5, 1, 2761, 0, 0, 0, 0, 'Jack Baney', 'jackson.baney@arcadis-us.com', '107.123.17.32', '2bc711e64715d864c06ffe745765cc57', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-HAZWOPR Site Supervisor-cus-', 'Slide frozen on module assessment and wont progress', '<div class=\'ca\'><div class=\'info_box\'><i>Slide frozen on module assessment and wont progress</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683215130651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683215130_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jack Baney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683215130651--><><!--begin:1683215165395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683215165_co>:&nbsp;</b></span>One moment please</div><!--end:1683215165395--><><!--begin:1683215198445--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683215198_cv>:&nbsp;</b></span>Not bad, having problems progressing slides in the module assessment, didnt time out or similar, just simply stopped progressing</div><!--end:1683215198445--><><!--begin:1683215315323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683215315_co>:&nbsp;</b></span>I passed you through again.  You may need to start the module over it review missed data.</div><!--end:1683215315323--><><!--begin:1683215335291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683215335_co>:&nbsp;</b></span>Does your computer have pop up blockers installed?</div><!--end:1683215335291--><><!--begin:1683215335290--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683215335_cv>:&nbsp;</b></span>Ok thank you, what could be causing this issue?</div><!--end:1683215335290--><><!--begin:1683215354420--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683215354_cv>:&nbsp;</b></span>I think so, but was able to pass the other modules before</div><!--end:1683215354420--><><!--begin:1683215374724--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683215374_cv>:&nbsp;</b></span>I dont have ad block on</div><!--end:1683215374724--><><!--begin:1683215497269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683215497_co>:&nbsp;</b></span>I see you are using Edge which should work fine.  So I will have to look more into to see what could be causing this error from occuring.  </div><!--end:1683215497269--><><!--begin:1683215545919--><div class=\'cv\'><span class=\'notranslate\'><b>Jack Baney<timestamp_1683215546_cv>:&nbsp;</b></span>ok</div><!--end:1683215545919--><><!--begin:1683216093427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683216093_co>:&nbsp;</b></span>I have elevated the rrors to Tier 2 tech support.  If they continue to occur please let me know.</div><!--end:1683216093427--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Slide frozen on module assessment and wont progress\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jack Baney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please\r\nJack Baney: Not bad, having problems progressing slides in the module assessment, didnt time out or similar, just simply stopped progressing\r\nTiffany: I passed you through again.  You may need to start the module over it review missed data.\r\nTiffany: Does your computer have pop up blockers installed?\r\nJack Baney: Ok thank you, what could be causing this issue?\r\nJack Baney: I think so, but was able to pass the other modules before\r\nJack Baney: I dont have ad block on\r\nTiffany: I see you are using Edge which should work fine.  So I will have to look more into to see what could be causing this error from occuring.  \r\nJack Baney: ok\r\nTiffany: I have elevated the rrors to Tier 2 tech support.  If they continue to occur please let me know.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3078721764T', 1683233647, 1683234112, 1, 23, 5, 3, 0, 0, 0, 0, 3411, 0, 0, 0, 0, 'Eva Kempanowski', 'ekemp@celestica.com', '134.204.93.122', 'dd4f3c513edcede176101dd168438aec', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Celestica-cus-Online Course-_-yes-cus-', 'I tried to click on resume and is not taking me to the course where I left off?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I tried to click on resume and is not taking me to the course where I left off?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683233654672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233654_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eva Kempanowski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683233654672--><><!--begin:1683233668197--><div class=\'cv\'><span class=\'notranslate\'><b>Eva Kempanowski<timestamp_1683233668_cv>:&nbsp;</b></span>o.k. and you?</div><!--end:1683233668197--><><!--begin:1683233681600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233681_co>:&nbsp;</b></span>I am good thank you</div><!--end:1683233681600--><><!--begin:1683233712671--><div class=\'cv\'><span class=\'notranslate\'><b>Eva Kempanowski<timestamp_1683233712_cv>:&nbsp;</b></span>how can I go to my course...I have clicked on resume but is not taking me to my lesson?</div><!--end:1683233712671--><><!--begin:1683233737272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233737_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1683233737272--><><!--begin:1683233770335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233770_co>:&nbsp;</b></span>I show you need to log 8 minutes and 18 seconds more before lesson 04 is available.  </div><!--end:1683233770335--><><!--begin:1683233814903--><div class=\'cv\'><span class=\'notranslate\'><b>Eva Kempanowski<timestamp_1683233814_cv>:&nbsp;</b></span>o.k. thank you</div><!--end:1683233814903--><><!--begin:1683233820008--><div class=\'cv\'><span class=\'notranslate\'><b>Eva Kempanowski<timestamp_1683233820_cv>:&nbsp;</b></span>i will do that</div><!--end:1683233820008--><><!--begin:1683233822113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233821_co>:&nbsp;</b></span>You are welcome!</div><!--end:1683233822113--><><!--begin:1683233835622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683233835_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1683233835622--><><!--begin:1683234102888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234102_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683234102888--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I tried to click on resume and is not taking me to the course where I left off?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eva Kempanowski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEva Kempanowski: o.k. and you?\r\nTiffany: I am good thank you\r\nEva Kempanowski: how can I go to my course...I have clicked on resume but is not taking me to my lesson?\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: I show you need to log 8 minutes and 18 seconds more before lesson 04 is available.  \r\nEva Kempanowski: o.k. thank you\r\nEva Kempanowski: i will do that\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('30787282948', 1683234300, 1683234477, 1, 23, 6, 4, 0, 0, 5, 0, 2195, 0, 0, 0, 0, 'Steve Mitchell', 'smitchell@eroresources.com', '162.247.247.114', '6b06b5316a5b2b5e25ec50c37f007f86', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ERO-cus-Online Course-_-OSHA 8hr refresher-cus-', 'Unable to start actual course.  Stuck on first page:  \"Support\" ', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to start actual course.  Stuck on first page:  \"Support\" </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683234304104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steve Mitchell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683234304104--><><!--begin:1683234322741--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683234322_cv>:&nbsp;</b></span>fine, thanks</div><!--end:1683234322741--><><!--begin:1683234339137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234338_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1683234339137--><><!--begin:1683234374792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234374_co>:&nbsp;</b></span>I show you need to log another 2 minutes and 54 seconds in the support module before proceeding</div><!--end:1683234374792--><><!--begin:1683234389248--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683234389_cv>:&nbsp;</b></span>ok</div><!--end:1683234389248--><><!--begin:1683234420528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234420_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1683234420528--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Unable to start actual course.  Stuck on first page:  \"Support\" \r\nTiffany has joined the chat.\r\nTiffany: Hi, Steve Mitchell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteve Mitchell: fine, thanks\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: I show you need to log another 2 minutes and 54 seconds in the support module before proceeding\r\nSteve Mitchell: ok\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('307873367YT', 1683234841, 1683235078, 1, 23, 9, 7, 0, 0, 5, 1, 2217, 0, 0, 0, 0, 'Steve Mitchell', 'smitchell@eroresources.com', '162.247.247.114', '6b06b5316a5b2b5e25ec50c37f007f86', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ERO-cus-Online Course-_-8hr refresher-cus-', 'Stuck on \"Support\" module for &gt;5min.  ?', '<div class=\'ca\'><div class=\'info_box\'><i>Stuck on \"Support\" module for &gt;5min.  ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683234844934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234844_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steve Mitchell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683234844934--><><!--begin:1683234878717--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683234878_cv>:&nbsp;</b></span>well, can&#39;t get past the support module.</div><!--end:1683234878717--><><!--begin:1683234883347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234883_co>:&nbsp;</b></span>Are you still inside the support module now?</div><!--end:1683234883347--><><!--begin:1683234891764--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683234891_cv>:&nbsp;</b></span>yes</div><!--end:1683234891764--><><!--begin:1683234919378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234919_co>:&nbsp;</b></span>You will need to exit the module before the time is added in for me to see.</div><!--end:1683234919378--><><!--begin:1683234956234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683234956_co>:&nbsp;</b></span>The next module is now available for you to start.</div><!--end:1683234956234--><><!--begin:1683235002572--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683235002_cv>:&nbsp;</b></span>ok.  closed.  now given the option to launch course overview.  Will I be prompted when time completed?</div><!--end:1683235002572--><><!--begin:1683235062066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683235061_co>:&nbsp;</b></span>It will not prompt you when you have reached the minimum time needed.  </div><!--end:1683235062066--><><!--begin:1683235074302--><div class=\'cv\'><span class=\'notranslate\'><b>Steve Mitchell<timestamp_1683235074_cv>:&nbsp;</b></span>ok.  timer set</div><!--end:1683235074302--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Stuck on \"Support\" module for &gt;5min.  ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Steve Mitchell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteve Mitchell: well, can&#39;t get past the support module.\r\nTiffany: Are you still inside the support module now?\r\nSteve Mitchell: yes\r\nTiffany: You will need to exit the module before the time is added in for me to see.\r\nTiffany: The next module is now available for you to start.\r\nSteve Mitchell: ok.  closed.  now given the option to launch course overview.  Will I be prompted when time completed?\r\nTiffany: It will not prompt you when you have reached the minimum time needed.  \r\nSteve Mitchell: ok.  timer set\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30795431047', 1683315818, 1683316472, 2, 23, 43, 5, 0, 0, 0, 0, 1860, 0, 0, 0, 0, 'Susan Ronhaar', 'susan.ronhaar@lumentum.com', '64.85.226.24', 'be0a613bac3d1b106844b359b2923bce', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Lumentum Operations-cus-', 'Is the course \"DOT Hazmat Transportation-Virtual Instructor Led Training (VILT)\" going to be offered in June 2023? The course page only lists April 24th (which was a week ago) and May 15th. I need to train 4 people, but can\'t have all 4 of them train on the same day.', '<div class=\'ca\'><div class=\'info_box\'><i>Is the course \"DOT Hazmat Transportation-Virtual Instructor Led Training (VILT)\" going to be offered in June 2023? The course page only lists April 24th (which was a week ago) and May 15th. I need to train 4 people, but can\'t have all 4 of them train on the same day.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683315821091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683315820_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Susan Ronhaar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683315821091--><><!--begin:1683315853061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683315852_co>:&nbsp;</b></span>One moment while I look up dates for you</div><!--end:1683315853061--><><!--begin:1683315917236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683315917_co>:&nbsp;</b></span>We have one scheduled for June 12th as well</div><!--end:1683315917236--><><!--begin:1683316010365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683316010_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1683316010365--><><!--begin:1683316471247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683316471_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683316471247--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the course \"DOT Hazmat Transportation-Virtual Instructor Led Training (VILT)\" going to be offered in June 2023? The course page only lists April 24th (which was a week ago) and May 15th. I need to train 4 people, but can\'t have all 4 of them train on the same day.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Susan Ronhaar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look up dates for you\r\nTiffany: We have one scheduled for June 12th as well\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308212344KG', 1683573817, 1683573999, 1, 23, 8, 5, 0, 0, 5, 0, 1636, 0, 0, 0, 0, 'Nicholas Moore', 'nemoore@vandstrom.com', '50.222.128.34', 'a52fcf0cd1b391a57eafe62d07f33bb2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Vandstrom, Inc.-cus-Online Course-_-8-Hour HAZWOPER Refresher-cus-', 'I am stuck on the \"Online Tech Support\" module. It will not complete.', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck on the \"Online Tech Support\" module. It will not complete.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683573819668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683573819_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Moore</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683573819668--><><!--begin:1683573846079--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Moore<timestamp_1683573846_cv>:&nbsp;</b></span>I&#39;m doing okay, it seems like the issue I was having has resolved itself. Not really sure what I did.</div><!--end:1683573846079--><><!--begin:1683573852323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683573852_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1683573852323--><><!--begin:1683573870595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683573870_co>:&nbsp;</b></span>Oh great!</div><!--end:1683573870595--><><!--begin:1683573909133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683573908_co>:&nbsp;</b></span>Could have been you added a bit more time with aloowed the next module to unlock</div><!--end:1683573909133--><><!--begin:1683573997505--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Moore<timestamp_1683573997_cv>:&nbsp;</b></span>Sounds good thank you for your help!@</div><!--end:1683573997505--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am stuck on the \"Online Tech Support\" module. It will not complete.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nicholas Moore!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas Moore: I&#39;m doing okay, it seems like the issue I was having has resolved itself. Not really sure what I did.\r\nTiffany: One moment please while I look you up\r\nTiffany: Oh great!\r\nTiffany: Could have been you added a bit more time with aloowed the next module to unlock\r\nNicholas Moore: Sounds good thank you for your help!@\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('308214425MV', 1683575924, 1683576985, 2, 23, 34, 9, 0, 0, 0, 0, 5973, 0, 0, 0, 0, 'Bill Johnson', 'bjohnson@valimet.com', '12.105.133.90', 'ca31109b658ed8f08fc1023b3ddc9ace', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Valimet, Inc.-cus-', 'I am looking at getting 1-2 of our employees complete 40 Hour HAZWOPER Training, including the required hands-on training. I am trying to decide between the hybrid class (online training and 8 hours hands-on) or the instructor led 40 hour training. Does the instructor lead 40 hour training meet ALL requirements of training or does it still require 8 hours of hands on training?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking at getting 1-2 of our employees complete 40 Hour HAZWOPER Training, including the required hands-on training. I am trying to decide between the hybrid class (online training and 8 hours hands-on) or the instructor led 40 hour training. Does the instructor lead 40 hour training meet ALL requirements of training or does it still require 8 hours of hands on training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683575928593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683575928_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bill Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683575928593--><><!--begin:1683575947111--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683575947_cv>:&nbsp;</b></span>Hi, I am alright, how are you?</div><!--end:1683575947111--><><!--begin:1683575998941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683575998_co>:&nbsp;</b></span>The seminar in person classes include the hands-on dressout portion.  </div><!--end:1683575998941--><><!--begin:1683576038498--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576038_cv>:&nbsp;</b></span>So that will meet ALL requirements for HAZWOPER certification?</div><!--end:1683576038498--><><!--begin:1683576080759--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576080_cv>:&nbsp;</b></span>We will not need any additional training, just the refresher courses?</div><!--end:1683576080759--><><!--begin:1683576152383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576152_co>:&nbsp;</b></span>OSHA does require in field training as well which should be done on the job usually.  But yes both our seminar and online courses students receive a certificate after completing and passing the course which is as per 29 CFR 1910.120(e)</div><!--end:1683576152383--><><!--begin:1683576173846--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576173_cv>:&nbsp;</b></span>Do you offer in field training?</div><!--end:1683576173846--><><!--begin:1683576184596--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576184_cv>:&nbsp;</b></span>We need a complete solution. Thanks.</div><!--end:1683576184596--><><!--begin:1683576189277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576189_co>:&nbsp;</b></span>Afteran employee has the 40-Hour HAZWOPER certification yes they are reuired to do the annual refresher course.  </div><!--end:1683576189277--><><!--begin:1683576303254--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576303_cv>:&nbsp;</b></span>Do you offer in field training required by OSHA?</div><!--end:1683576303254--><><!--begin:1683576331304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576331_co>:&nbsp;</b></span>We do not do in field training.  As stated that is usully done on the job as each employee&#39;s job functions are different.  </div><!--end:1683576331304--><><!--begin:1683576387066--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576387_cv>:&nbsp;</b></span>How are we supposed to do in field training if we are sending people out for training? we have 40 employees and the two we send to training will be the most experienced in HAZWOPER.</div><!--end:1683576387066--><><!--begin:1683576397014--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576397_cv>:&nbsp;</b></span>Not sure what to do about that...</div><!--end:1683576397014--><><!--begin:1683576483197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576483_co>:&nbsp;</b></span>Could I have a phone number for you to reach out and it may be better to talk then chat</div><!--end:1683576483197--><><!--begin:1683576500683--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576500_cv>:&nbsp;</b></span>sure, thanks. <a href=\'tel:2094441617\' target=\'_blank\' rel=\'noopener noreferrer\'>(209) 444-1617</a></div><!--end:1683576500683--><><!--begin:1683576577327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576577_co>:&nbsp;</b></span>Thank you </div><!--end:1683576577327--><><!--begin:1683576589178--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576589_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1683576589178--><><!--begin:1683576629205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576629_co>:&nbsp;</b></span>I will have Tracy give you a call in just a minute.  </div><!--end:1683576629205--><><!--begin:1683576638808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576638_co>:&nbsp;</b></span>Is there anything else I nca assist you with for now?</div><!--end:1683576638808--><><!--begin:1683576662648--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576662_cv>:&nbsp;</b></span>Great, I will look forward to talking with Tracy. Not right now, thank you.</div><!--end:1683576662648--><><!--begin:1683576714302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576714_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683576714302--><><!--begin:1683576725032--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Johnson<timestamp_1683576725_cv>:&nbsp;</b></span>Thanks, you too!</div><!--end:1683576725032--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking at getting 1-2 of our employees complete 40 Hour HAZWOPER Training, including the required hands-on training. I am trying to decide between the hybrid class (online training and 8 hours hands-on) or the instructor led 40 hour training. Does the instructor lead 40 hour training meet ALL requirements of training or does it still require 8 hours of hands on training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bill Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBill Johnson: Hi, I am alright, how are you?\r\nTiffany: The seminar in person classes include the hands-on dressout portion.  \r\nBill Johnson: So that will meet ALL requirements for HAZWOPER certification?\r\nBill Johnson: We will not need any additional training, just the refresher courses?\r\nTiffany: OSHA does require in field training as well which should be done on the job usually.  But yes both our seminar and online courses students receive a certificate after completing and passing the course which is as per 29 CFR 1910.120(e)\r\nBill Johnson: Do you offer in field training?\r\nBill Johnson: We need a complete solution. Thanks.\r\nTiffany: Afteran employee has the 40-Hour HAZWOPER certification yes they are reuired to do the annual refresher course.  \r\nBill Johnson: Do you offer in field training required by OSHA?\r\nTiffany: We do not do in field training.  As stated that is usully done on the job as each employee&#39;s job functions are different.  \r\nBill Johnson: How are we supposed to do in field training if we are sending people out for training? we have 40 employees and the two we send to training will be the most experienced in HAZWOPER.\r\nBill Johnson: Not sure what to do about that...\r\nTiffany: Could I have a phone number for you to reach out and it may be better to talk then chat\r\nBill Johnson: sure, thanks. tel:2094441617\r\nTiffany: Thank you \r\nBill Johnson: &#128077;\r\nTiffany: I will have Tracy give you a call in just a minute.  \r\nTiffany: Is there anything else I nca assist you with for now?\r\nBill Johnson: Great, I will look forward to talking with Tracy. Not right now, thank you.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBill Johnson: Thanks, you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('308214479BY', 1683575954, 1683576513, 1, 23, 10, 6, 0, 0, 0, 0, 3226, 0, 0, 0, 0, 'Hans Grevstad', 'Hansg@skillsinc.com', '207.109.71.122', '637195bf4b504be2791aed311881db62', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Skills Inc-cus-Online Course-_-HAZWOPER 8 hour-cus-', 'I logged in and I dont know how to get past Online support section(very first section in HAZWOPER). The next module is grayed out and wont let me click on it in the HAZWOPER course.', '<div class=\'ca\'><div class=\'info_box\'><i>I logged in and I dont know how to get past Online support section(very first section in HAZWOPER). The next module is grayed out and wont let me click on it in the HAZWOPER course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683576018725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576018_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1683576018725--><><!--begin:1683576045982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576045_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1683576045982--><><!--begin:1683576171056--><div class=\'cv\'><span class=\'notranslate\'><b>Hans Grevstad<timestamp_1683576171_cv>:&nbsp;</b></span>It has been over 10 minutes. I can go back and see.</div><!--end:1683576171056--><><!--begin:1683576225703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576225_co>:&nbsp;</b></span>Have you been logged in on a module for 10 minutes?</div><!--end:1683576225703--><><!--begin:1683576250031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576249_co>:&nbsp;</b></span>I do show the course overview is available to take</div><!--end:1683576250031--><><!--begin:1683576264515--><div class=\'cv\'><span class=\'notranslate\'><b>Hans Grevstad<timestamp_1683576264_cv>:&nbsp;</b></span>Ok i can click on the next section now, sorry</div><!--end:1683576264515--><><!--begin:1683576281606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576281_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683576281606--><><!--begin:1683576308147--><div class=\'cv\'><span class=\'notranslate\'><b>Hans Grevstad<timestamp_1683576308_cv>:&nbsp;</b></span>No that is all thanks for help, goodbye</div><!--end:1683576308147--><><!--begin:1683576344910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576344_co>:&nbsp;</b></span>You are welcome!</div><!--end:1683576344910--><><!--begin:1683576347927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683576347_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683576347927--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I logged in and I dont know how to get past Online support section(very first section in HAZWOPER). The next module is grayed out and wont let me click on it in the HAZWOPER course.\r\nTiffany has joined the chat.\r\nTiffany: One moment while I look you up please\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nHans Grevstad: It has been over 10 minutes. I can go back and see.\r\nTiffany: Have you been logged in on a module for 10 minutes?\r\nTiffany: I do show the course overview is available to take\r\nHans Grevstad: Ok i can click on the next section now, sorry\r\nTiffany: Is there anything else I can assist you with for today?\r\nHans Grevstad: No that is all thanks for help, goodbye\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308283729MW', 1683645244, 1683645393, 2, 23, 51, 12, 0, 0, 1, 0, 1216, 0, 0, 0, 0, 'Patrick Dickerson', 'pdickerson@trccompanies.com', '136.226.84.92', '50cbc5c0991d57563650ae603333bdda', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TRC Companies-cus-', 'I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not. ', '<div class=\'ca\'><div class=\'info_box\'><i>I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not. </i></div></div><><div class=\'ca\'><b>Aaron</b> has joined the chat.</div><><!--begin:1683645247197--><div class=\'co\'><span class=\'notranslate\'><b>Aaron<timestamp_1683645247_co>:&nbsp;</b></span>Good day <span class=\'notranslate\'>Patrick Dickerson</span> my name is <span class=\'notranslate\'>Aaron</span> .</div><!--end:1683645247197--><><!--begin:1683645275728--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Dickerson<timestamp_1683645275_cv>:&nbsp;</b></span>Hi Aaron</div><!--end:1683645275728--><><!--begin:1683645370716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645370_co>:&nbsp;</b></span>Good day Patrick I think there was a technical glitch as the chat was passed to me.  I am Tiffany</div><!--end:1683645370716--><><!--begin:1683645387603--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Dickerson<timestamp_1683645387_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1683645387603--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not. \r\nAaron has joined the chat.\r\nAaron: Good day Patrick Dickerson my name is Aaron .\r\nPatrick Dickerson: Hi Aaron\r\nTiffany: Good day Patrick I think there was a technical glitch as the chat was passed to me.  I am Tiffany\r\nPatrick Dickerson: Hi Tiffany\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308283998WY', 1683645492, 1683645558, 2, 23, 29, 6, 0, 0, 0, 1, 762, 0, 0, 0, 0, 'Patrick Dickerson', 'pdickerson@trccompanies.com', '136.226.84.92', '50cbc5c0991d57563650ae603333bdda', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TRC Companies-cus-', 'I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not.', '<div class=\'ca\'><div class=\'info_box\'><i>I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683645516180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645516_co>:&nbsp;</b></span>Management will make the class status final update by Tuesday 05/16/2023.  </div><!--end:1683645516180--><><!--begin:1683645557183--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Dickerson<timestamp_1683645557_cv>:&nbsp;</b></span>Okay Thanks</div><!--end:1683645557183--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I signed up for the in-person 8 hour training to complete my 40 hours for the date of May 19 in Lansing, MI. When will I know the date is confirmed or not.\r\nTiffany has joined the chat.\r\nTiffany: Management will make the class status final update by Tuesday 05/16/2023.  \r\nPatrick Dickerson: Okay Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('308284022W7', 1683645494, 1683645900, 1, 23, 7, 2, 0, 0, 0, 0, 2751, 0, 0, 0, 0, 'Bone', 'bacabone@gmail.com', '174.213.240.168', 'a7b39e6866347fb9de3cb1d2f34840d6', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Evoqua-cus-Online Course-_-Atmosphere contaminates confined space-cus-', 'Cannot progress at summary. No selectable option', '<div class=\'ca\'><div class=\'info_box\'><i>Cannot progress at summary. No selectable option</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683645527097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645526_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bone</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683645527097--><><!--begin:1683645535600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645535_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1683645535600--><><!--begin:1683645597281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645597_co>:&nbsp;</b></span>Which course are you currently logged into?</div><!--end:1683645597281--><><!--begin:1683645677757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645677_co>:&nbsp;</b></span>I have passed you through the Atmospheric Hazards in Confined Spaces module in the 40 Hour HAZWOPER.  You can now proceed forward.  </div><!--end:1683645677757--><><!--begin:1683645751775--><div class=\'cv\'><span class=\'notranslate\'><b>Bone<timestamp_1683645751_cv>:&nbsp;</b></span>Thank you very much</div><!--end:1683645751775--><><!--begin:1683645787887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645787_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br>Is there anything else I can assist you with for today?</div><!--end:1683645787887--><><!--begin:1683645823914--><div class=\'cv\'><span class=\'notranslate\'><b>Bone<timestamp_1683645824_cv>:&nbsp;</b></span>Don’t believe so</div><!--end:1683645823914--><><!--begin:1683645832913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683645832_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683645832913--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cannot progress at summary. No selectable option\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bone!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nTiffany: Which course are you currently logged into?\r\nTiffany: I have passed you through the Atmospheric Hazards in Confined Spaces module in the 40 Hour HAZWOPER.  You can now proceed forward.  \r\nBone: Thank you very much\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  Is there anything else I can assist you with for today?\r\nBone: Don’t believe so\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3082959883W', 1683657469, 1683659938, 1, 23, 15, 12, 0, 0, 5, 0, 4420, 371, 0, 0, 0, 'Mike Gallegos', 'michael.gallegos@hawaiiancement.com', '72.235.64.130', 'eb5219e2ce97d5ba609b3cb726c8db35', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Hawaiian Cement-cus-Online Course-_-HazCom for Supervisors-cus-', 'Trying to log in but forgot password, system says it\'s sending me a link to change password but no email coming through tried twice and waited for awhile and nothing. Need assistance logging in.  MG', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to log in but forgot password, system says it\'s sending me a link to change password but no email coming through tried twice and waited for awhile and nothing. Need assistance logging in.  MG</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683657470956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657470_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike Gallegos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683657470956--><><!--begin:1683657502001--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657502_cv>:&nbsp;</b></span>Hello, is this Tiffany Clark? </div><!--end:1683657502001--><><!--begin:1683657608537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657608_co>:&nbsp;</b></span>Yes :)</div><!--end:1683657608537--><><!--begin:1683657608582--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657608_cv>:&nbsp;</b></span>You responded to my emial about certificate and reciept if so. Just wanted to thank you directly. </div><!--end:1683657608582--><><!--begin:1683657621601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657621_co>:&nbsp;</b></span>Of course!</div><!--end:1683657621601--><><!--begin:1683657686560--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657686_cv>:&nbsp;</b></span>You&#39;re a busy lady, so I&#39;m attempting to log on and forgot email. took course the day before going on vacartion so just trying to finish this as I returned back to the office yesterday</div><!--end:1683657686560--><><!--begin:1683657711345--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657711_cv>:&nbsp;</b></span>Just need link to reset password and then I can log in. </div><!--end:1683657711345--><><!--begin:1683657730091--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657730_cv>:&nbsp;</b></span>Forgot password not email</div><!--end:1683657730091--><><!--begin:1683657764566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657764_co>:&nbsp;</b></span>I can change your password for you if you would like so you do not have to wait for an email </div><!--end:1683657764566--><><!--begin:1683657781120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657780_co>:&nbsp;</b></span>The log in page link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1683657781120--><><!--begin:1683657790227--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657790_cv>:&nbsp;</b></span>that would be great.</div><!--end:1683657790227--><><!--begin:1683657807871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657807_co>:&nbsp;</b></span>New password: safety123</div><!--end:1683657807871--><><!--begin:1683657829382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657829_co>:&nbsp;</b></span>Do you want to try to log in while I am on the chat with you?</div><!--end:1683657829382--><><!--begin:1683657837116--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Gallegos<timestamp_1683657837_cv>:&nbsp;</b></span>excellent thank you again, appreciate your support. </div><!--end:1683657837116--><><!--begin:1683657856490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657856_co>:&nbsp;</b></span>You are welcome! My pleasure! </div><!--end:1683657856490--><><!--begin:1683657884215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683657884_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683657884215--><><!--begin:1683658167353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683658167_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683658167353--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to log in but forgot password, system says it\'s sending me a link to change password but no email coming through tried twice and waited for awhile and nothing. Need assistance logging in.  MG\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike Gallegos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike Gallegos: Hello, is this Tiffany Clark? \r\nTiffany: Yes :)\r\nMike Gallegos: You responded to my emial about certificate and reciept if so. Just wanted to thank you directly. \r\nTiffany: Of course!\r\nMike Gallegos: You&#39;re a busy lady, so I&#39;m attempting to log on and forgot email. took course the day before going on vacartion so just trying to finish this as I returned back to the office yesterday\r\nMike Gallegos: Just need link to reset password and then I can log in. \r\nMike Gallegos: Forgot password not email\r\nTiffany: I can change your password for you if you would like so you do not have to wait for an email \r\nTiffany: The log in page link: https://csregsonline.com/\r\nMike Gallegos: that would be great.\r\nTiffany: New password: safety123\r\nTiffany: Do you want to try to log in while I am on the chat with you?\r\nMike Gallegos: excellent thank you again, appreciate your support. \r\nTiffany: You are welcome! My pleasure! \r\nTiffany: Is there anything else I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308297680TG', 1683659174, 1683659935, 2, 23, 29, 10, 0, 0, 0, 0, 2338, 0, 0, 0, 0, 'Tammi', 'tammicorbin@washgas.com', '161.69.116.34', 'c104ed32abf144d39eda214ce95065d3', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Gas-cus-', 'How many seats are available for June 27, Falls Church, VA and August 1, in glen Burnie, MD? When will the next Fall Church class be after this one?', '<div class=\'ca\'><div class=\'info_box\'><i>How many seats are available for June 27, Falls Church, VA and August 1, in glen Burnie, MD? When will the next Fall Church class be after this one?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683659178786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659178_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tammi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683659178786--><><!--begin:1683659205358--><div class=\'cv\'><span class=\'notranslate\'><b>Tammi<timestamp_1683659205_cv>:&nbsp;</b></span>I am doing good. Hope all is well.</div><!--end:1683659205358--><><!--begin:1683659226611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659226_co>:&nbsp;</b></span>I am good thank you</div><!--end:1683659226611--><><!--begin:1683659236210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659236_co>:&nbsp;</b></span>One moment while I look those classes up for you</div><!--end:1683659236210--><><!--begin:1683659442052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659441_co>:&nbsp;</b></span>15 seats are available for the 40-Hour HAZWOPER in both classes</div><!--end:1683659442052--><><!--begin:1683659500830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659500_co>:&nbsp;</b></span>The next Virgina one is scheduled for 08/15 through 08/18</div><!--end:1683659500830--><><!--begin:1683659529525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659529_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683659529525--><><!--begin:1683659749316--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683659749_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683659749316--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How many seats are available for June 27, Falls Church, VA and August 1, in glen Burnie, MD? When will the next Fall Church class be after this one?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tammi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTammi: I am doing good. Hope all is well.\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look those classes up for you\r\nTiffany: 15 seats are available for the 40-Hour HAZWOPER in both classes\r\nTiffany: The next Virgina one is scheduled for 08/15 through 08/18\r\nTiffany: Is there anything else I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308371756BX', 1683733285, 1683734251, 2, 23, 63, 11, 0, 0, 5, 0, 6710, 372, 0, 0, 0, 'Eddie Ball', 'charles.e.ball@faa.gov', '162.58.82.135', 'f407e1062c9d57418bf7e45b34e2da30', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-FAA-cus-', 'I need an invoice for a class so that I can secure payment to register.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I need an invoice for a class so that I can secure payment to register.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683733288076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733287_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eddie Ball</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683733288076--><><!--begin:1683733323046--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733321_cv>:&nbsp;</b></span>Barely awake, I&#39;m in Hawaii, its 0530</div><!--end:1683733323046--><><!--begin:1683733341792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733341_co>:&nbsp;</b></span>That is early </div><!--end:1683733341792--><><!--begin:1683733368090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733367_co>:&nbsp;</b></span>We cannot issue an invoice without an order being placed but I can provide you a quote if that will work</div><!--end:1683733368090--><><!--begin:1683733385257--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733383_cv>:&nbsp;</b></span>I need an invoice for a HAZWOPER class so that my MPA can get me registered</div><!--end:1683733385257--><><!--begin:1683733396451--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733394_cv>:&nbsp;</b></span>that should work</div><!--end:1683733396451--><><!--begin:1683733429459--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733427_cv>:&nbsp;</b></span>It&#39;s for the May 30- June 2 course in Las Vegas</div><!--end:1683733429459--><><!--begin:1683733449040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733448_co>:&nbsp;</b></span>You need a quote for both the DOT and 40-Hour HAZWOPER?</div><!--end:1683733449040--><><!--begin:1683733567404--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733567_co>:&nbsp;</b></span>I do not have a DOT that week so do you just need the 40-Hour HAZWOPER?</div><!--end:1683733567404--><><!--begin:1683733573459--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733571_cv>:&nbsp;</b></span>just the 40 hour hazwoper</div><!--end:1683733573459--><><!--begin:1683733582231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733582_co>:&nbsp;</b></span>Alright sounds good!</div><!--end:1683733582231--><><!--begin:1683733590935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733590_co>:&nbsp;</b></span>I will email you over some information</div><!--end:1683733590935--><><!--begin:1683733606531--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733604_cv>:&nbsp;</b></span>Is the DOT on Monday of that week</div><!--end:1683733606531--><><!--begin:1683733640454--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733638_cv>:&nbsp;</b></span>The dates for this class are Tuesday thru Friday</div><!--end:1683733640454--><><!--begin:1683733666042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733665_co>:&nbsp;</b></span>Normally it would be but that week is Memorial Day so no training.  Yes the 40-HAZ is Tuesday through Friday 4/10-Hour days.  Is this <a href=\'mailto:charles.e.ball@faa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>charles.e.ball@faa.gov</a>  the best email to send it to?</div><!--end:1683733666042--><><!--begin:1683733690952--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683733689_cv>:&nbsp;</b></span>yes that works</div><!--end:1683733690952--><><!--begin:1683733734074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683733733_co>:&nbsp;</b></span>I will send it to you soon.  Is there anything else I can assist you with today?</div><!--end:1683733734074--><><!--begin:1683734015722--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734013_cv>:&nbsp;</b></span>I was looking at regietering and this class comes up in Somerset NJ not Las Vegas NV</div><!--end:1683734015722--><><!--begin:1683734034288--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734032_cv>:&nbsp;</b></span>I notice they&#39;re both the same days</div><!--end:1683734034288--><><!--begin:1683734052042--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734050_cv>:&nbsp;</b></span>But I&#39;m going to be in NV, not NJ</div><!--end:1683734052042--><><!--begin:1683734075531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683734075_co>:&nbsp;</b></span>We do have both locations scheduled the same week.  Just be sure to select the location you would like</div><!--end:1683734075531--><><!--begin:1683734076464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683734076_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1683734076464--><><!--begin:1683734114078--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734112_cv>:&nbsp;</b></span>okay thanks, I did select NV but it said NJ when I got into it</div><!--end:1683734114078--><><!--begin:1683734172193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683734172_co>:&nbsp;</b></span>I will keep an eye out for your order/registration and make sure it is for Las Vegas, NV</div><!--end:1683734172193--><><!--begin:1683734185552--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734183_cv>:&nbsp;</b></span>Thank you</div><!--end:1683734185552--><><!--begin:1683734215015--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734213_cv>:&nbsp;</b></span>I&#39;ve been to NJ but would rather be in Vegas</div><!--end:1683734215015--><><!--begin:1683734221795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683734221_co>:&nbsp;</b></span>I did send you an email with the pricing details.  I will send a receipt once an order is placed as well.    </div><!--end:1683734221795--><><!--begin:1683734234477--><div class=\'cv\'><span class=\'notranslate\'><b>Eddie Ball<timestamp_1683734232_cv>:&nbsp;</b></span>Mahalo</div><!--end:1683734234477--><><!--begin:1683734237221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683734237_co>:&nbsp;</b></span>I understand that <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1683734237221--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need an invoice for a class so that I can secure payment to register.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eddie Ball!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEddie Ball: Barely awake, I&#39;m in Hawaii, its 0530\r\nTiffany: That is early \r\nTiffany: We cannot issue an invoice without an order being placed but I can provide you a quote if that will work\r\nEddie Ball: I need an invoice for a HAZWOPER class so that my MPA can get me registered\r\nEddie Ball: that should work\r\nEddie Ball: It&#39;s for the May 30- June 2 course in Las Vegas\r\nTiffany: You need a quote for both the DOT and 40-Hour HAZWOPER?\r\nTiffany: I do not have a DOT that week so do you just need the 40-Hour HAZWOPER?\r\nEddie Ball: just the 40 hour hazwoper\r\nTiffany: Alright sounds good!\r\nTiffany: I will email you over some information\r\nEddie Ball: Is the DOT on Monday of that week\r\nEddie Ball: The dates for this class are Tuesday thru Friday\r\nTiffany: Normally it would be but that week is Memorial Day so no training.  Yes the 40-HAZ is Tuesday through Friday 4/10-Hour days.  Is this mailto:charles.e.ball@faa.gov  the best email to send it to?\r\nEddie Ball: yes that works\r\nTiffany: I will send it to you soon.  Is there anything else I can assist you with today?\r\nEddie Ball: I was looking at regietering and this class comes up in Somerset NJ not Las Vegas NV\r\nEddie Ball: I notice they&#39;re both the same days\r\nEddie Ball: But I&#39;m going to be in NV, not NJ\r\nTiffany: We do have both locations scheduled the same week.  Just be sure to select the location you would like\r\nTiffany: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nEddie Ball: okay thanks, I did select NV but it said NJ when I got into it\r\nTiffany: I will keep an eye out for your order/registration and make sure it is for Las Vegas, NV\r\nEddie Ball: Thank you\r\nEddie Ball: I&#39;ve been to NJ but would rather be in Vegas\r\nTiffany: I did send you an email with the pricing details.  I will send a receipt once an order is placed as well.    \r\nEddie Ball: Mahalo\r\nTiffany: I understand that &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30837468837', 1683736241, 1683736373, 2, 23, 88, 7, 0, 0, 5, 0, 2389, 0, 0, 0, 0, 'Adelisa', 'arobles93@pasadena.edu', '198.188.4.4', '3092b51f0dc83b277c82cc72f3a7a460', 'Select Area of Inquiry:-_-Other-cus-Company-_-PCC-cus-', 'Hello, i\'m interested in your 40 hour HAZWOPER in-person training but noticed the classes are only four days long. How long is the class on the four days?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, i\'m interested in your 40 hour HAZWOPER in-person training but noticed the classes are only four days long. How long is the class on the four days?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683736242752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736242_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adelisa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683736242752--><><!--begin:1683736263095--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1683736263_cv>:&nbsp;</b></span>Good, thank you</div><!--end:1683736263095--><><!--begin:1683736266290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736266_co>:&nbsp;</b></span>4/10-hour days</div><!--end:1683736266290--><><!--begin:1683736290840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736290_co>:&nbsp;</b></span>Times are usually around 8am through 6 pm</div><!--end:1683736290840--><><!--begin:1683736315647--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1683736315_cv>:&nbsp;</b></span>Ok, great</div><!--end:1683736315647--><><!--begin:1683736336898--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736336_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1683736336898--><><!--begin:1683736347080--><div class=\'cv\'><span class=\'notranslate\'><b>Adelisa<timestamp_1683736347_cv>:&nbsp;</b></span>No that was it. Thank you</div><!--end:1683736347080--><><!--begin:1683736356696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736356_co>:&nbsp;</b></span>You are welcome!</div><!--end:1683736356696--><><!--begin:1683736361569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683736361_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683736361569--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, i\'m interested in your 40 hour HAZWOPER in-person training but noticed the classes are only four days long. How long is the class on the four days?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Adelisa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAdelisa: Good, thank you\r\nTiffany: 4/10-hour days\r\nTiffany: Times are usually around 8am through 6 pm\r\nAdelisa: Ok, great\r\nTiffany: Is there anything else I can assist you with?\r\nAdelisa: No that was it. Thank you\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3084503804C', 1683811853, 1683813269, 2, 23, 8, 5, 0, 0, 5, 0, 5177, 0, 0, 0, 0, 'Annalie Peterson', 'annalie.peterson2@wsp.com', '67.210.212.54', 'e9885f891c9e9b6f0309ebd530a20a90', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP-cus-', 'Hello, I was wondering how I get access to my HAZWOPER certification', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I was wondering how I get access to my HAZWOPER certification</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683811856376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683811856_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Annalie Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683811856376--><><!--begin:1683811866269--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683811866_cv>:&nbsp;</b></span>good thanks how are you</div><!--end:1683811866269--><><!--begin:1683811894692--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683811894_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1683811894692--><><!--begin:1683811964859--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683811965_cv>:&nbsp;</b></span>I was just trying to do an expense report and they usually want just a screen shot of something of the certificate itself</div><!--end:1683811964859--><><!--begin:1683811985889--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683811986_cv>:&nbsp;</b></span>or at least the license or registration number associated with it</div><!--end:1683811985889--><><!--begin:1683812047596--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683812047_cv>:&nbsp;</b></span>I receipt only shows I purchased it, but the certification proves I completed it... a little annoying</div><!--end:1683812047596--><><!--begin:1683812758579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683812758_co>:&nbsp;</b></span>I apologize for the delay.  Did you do an online course? If so you should have received an email notificationof your completeion of the course.</div><!--end:1683812758579--><><!--begin:1683812850755--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683812850_cv>:&nbsp;</b></span>Yes I did the online course but still need to do the in person skills session. I was told that the online course is still valid up until I take that in person skills session. I may have received an email, but I cannot find it. I don&#39;t delete any of my emails and a search of my other, primary and junk boxes yielded no confirmation. If a confirmation could be sent again that would be great</div><!--end:1683812850755--><><!--begin:1683812947125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683812946_co>:&nbsp;</b></span>I could send you something but it wont be the same thing that would have bent sent from the system.   </div><!--end:1683812947125--><><!--begin:1683812967179--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683812967_cv>:&nbsp;</b></span>as long as it has the number associated with the certification it should be fine</div><!--end:1683812967179--><><!--begin:1683813036619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683813036_co>:&nbsp;</b></span>I just sent you an email now</div><!--end:1683813036619--><><!--begin:1683813097118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683813096_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1683813097118--><><!--begin:1683813112935--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683813113_cv>:&nbsp;</b></span>is the REG number the number associated with that certification?</div><!--end:1683813112935--><><!--begin:1683813141075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683813140_co>:&nbsp;</b></span>I believe that is what you are looking for yes.  </div><!--end:1683813141075--><><!--begin:1683813228370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683813228_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1683813228370--><><!--begin:1683813235942--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1683813236_cv>:&nbsp;</b></span>ok this should work thank you.nothing else</div><!--end:1683813235942--><><!--begin:1683813263168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683813263_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you need anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683813263168--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I was wondering how I get access to my HAZWOPER certification\r\nTiffany has joined the chat.\r\nTiffany: Hi, Annalie Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnnalie Peterson: good thanks how are you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nAnnalie Peterson: I was just trying to do an expense report and they usually want just a screen shot of something of the certificate itself\r\nAnnalie Peterson: or at least the license or registration number associated with it\r\nAnnalie Peterson: I receipt only shows I purchased it, but the certification proves I completed it... a little annoying\r\nTiffany: I apologize for the delay.  Did you do an online course? If so you should have received an email notificationof your completeion of the course.\r\nAnnalie Peterson: Yes I did the online course but still need to do the in person skills session. I was told that the online course is still valid up until I take that in person skills session. I may have received an email, but I cannot find it. I don&#39;t delete any of my emails and a search of my other, primary and junk boxes yielded no confirmation. If a confirmation could be sent again that would be great\r\nTiffany: I could send you something but it wont be the same thing that would have bent sent from the system.   \r\nAnnalie Peterson: as long as it has the number associated with the certification it should be fine\r\nTiffany: I just sent you an email now\r\nTiffany: Is there anything else I can assist you with?\r\nAnnalie Peterson: is the REG number the number associated with that certification?\r\nTiffany: I believe that is what you are looking for yes.  \r\nTiffany: Is there anything else I can assist you with?\r\nAnnalie Peterson: ok this should work thank you.nothing else\r\nTiffany: My name is Tiffany, and if you need anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('308456244HC', 1683817733, 1683818252, 2, 23, 24, 2, 0, 0, 0, 0, 2982, 0, 0, 0, 0, 'Jeff Huber', 'jhuber@interconchemical.com', '38.104.163.174', '583f8aedde2119114c825c816a016551', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Intercon Chemical Company-cus-', 'I am looking at the DOT Hazmat Transportation program on 6/12/2023.  My question is \"what is the start time and end time\" and the ability to catch a 5:40 flight at Milwaukee airport.', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking at the DOT Hazmat Transportation program on 6/12/2023.  My question is \"what is the start time and end time\" and the ability to catch a 5:40 flight at Milwaukee airport.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1683817735582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683817735_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Huber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1683817735582--><><!--begin:1683817764219--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Huber<timestamp_1683817767_cv>:&nbsp;</b></span>Everything is good.  Thanks.</div><!--end:1683817764219--><><!--begin:1683817841550--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Huber<timestamp_1683817844_cv>:&nbsp;</b></span>I have seen the outline for the DOT Hazmat Transportation program.  Can you tell me the start and end time for the training?</div><!--end:1683817841550--><><!--begin:1683817865499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683817865_co>:&nbsp;</b></span>The start time of the Milwaukee, WI DOT is 8:00am. <br> The end time varies based on the flow of class but most likely by 4:00pm.  </div><!--end:1683817865499--><><!--begin:1683817912847--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Huber<timestamp_1683817916_cv>:&nbsp;</b></span>Do you know how close the Milwaukee training venue is to the Milwaukee airport?</div><!--end:1683817912847--><><!--begin:1683817951805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683817951_co>:&nbsp;</b></span>I think pretty close the location is set for: Quality Suites Milwaukee Airport<br>4428 S 27th St<br>Milwaukee WI 53221</div><!--end:1683817951805--><><!--begin:1683817965338--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Huber<timestamp_1683817968_cv>:&nbsp;</b></span>Thank you.</div><!--end:1683817965338--><><!--begin:1683817978044--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683817977_co>:&nbsp;</b></span>You are welcome!</div><!--end:1683817978044--><><!--begin:1683817987206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683817987_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1683817987206--><><!--begin:1683818120669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1683818120_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1683818120669--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking at the DOT Hazmat Transportation program on 6/12/2023.  My question is \"what is the start time and end time\" and the ability to catch a 5:40 flight at Milwaukee airport.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jeff Huber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Huber: Everything is good.  Thanks.\r\nJeff Huber: I have seen the outline for the DOT Hazmat Transportation program.  Can you tell me the start and end time for the training?\r\nTiffany: The start time of the Milwaukee, WI DOT is 8:00am.  The end time varies based on the flow of class but most likely by 4:00pm.  \r\nJeff Huber: Do you know how close the Milwaukee training venue is to the Milwaukee airport?\r\nTiffany: I think pretty close the location is set for: Quality Suites Milwaukee Airport4428 S 27th StMilwaukee WI 53221\r\nJeff Huber: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
