Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states "you may only view slides you have already viewed."  Please offer a fix or advise how to avoid this.
Tiffany has joined the chat.
Tiffany: Hi, Evan Stockley!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Evan Stockley: Hi, I&#39;m wellAs stated in the issue submission I&#39;m having some issues with the course
Tiffany: One moment while I look you up please
Evan Stockley: no problem
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Evan Stockley: My issue is not related to any of those
Evan Stockley: My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior
Tiffany: I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur
Tiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Evan Stockley: Nope, I understand
Evan Stockley: Will be more careful about terminating sessions
Evan Stockley: Many thanks
Tiffany: Hopefully that resolves all problems
Tiffany: You are welcome!
Tiffany: If you think of anything else,my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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