INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34173226343', 1717093754, 1717096080, 2, 19, 26, 7, 0, 0, 5, 0, 6162, 660, 0, 0, 0, 'Mili', 'Miriamfong17@gmail.com', '98.184.206.169', 'cae110919c44aa616a7ef9de4f073c78', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-None-cus-', 'Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717093729678--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717093837_co>:&nbsp;</b></span> Mili Yes it is,  The class is held Tuesday through Friday of that week.</div><!--end:1717093729678--><><!--begin:1717093961429--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717093961_cv>:&nbsp;</b></span>Where is the location ?</div><!--end:1717093961429--><><!--begin:1717093897512--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094005_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1717093897512--><><!--begin:1717094258528--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094366_co>:&nbsp;</b></span>Right now that class is scheduled to be held at he address below.   1680 Superior Ave - Ramada by Wyndham Costa Mesa/Newport Beach</div><!--end:1717094258528--><><!--begin:1717094453790--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094454_cv>:&nbsp;</b></span>What facilities do you provide ? </div><!--end:1717094453790--><><!--begin:1717094395591--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094503_co>:&nbsp;</b></span>Sorry I don&#39;t understand your question</div><!--end:1717094395591--><><!--begin:1717094710068--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094710_cv>:&nbsp;</b></span>I mean, do you provide different types of respiratory equipment for us to try on ? </div><!--end:1717094710068--><><!--begin:1717094746115--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094746_cv>:&nbsp;</b></span>Or any other equipments that may be used during work ? </div><!--end:1717094746115--><><!--begin:1717094811633--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094812_cv>:&nbsp;</b></span>I don&#39;t have real working experience , so if there is any chance I can try on the real equipments I may use at work , that would be excellent .</div><!--end:1717094811633--><><!--begin:1717094736545--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094844_co>:&nbsp;</b></span>We do provide he SCBA suit for the Dress Out portion of the class.  However, this is not a Respiratory Protection class so there are no respirators</div><!--end:1717094736545--><><!--begin:1717094934496--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094935_cv>:&nbsp;</b></span>The course is in English , right ?</div><!--end:1717094934496--><><!--begin:1717094854702--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094962_co>:&nbsp;</b></span>Correct</div><!--end:1717094854702--><><!--begin:1717094969919--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094970_cv>:&nbsp;</b></span>Thank you .</div><!--end:1717094969919--><><!--begin:1717095002222--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095002_cv>:&nbsp;</b></span>Do I need to provide any medical certificate before the class begines?</div><!--end:1717095002222--><><!--begin:1717094938119--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095046_co>:&nbsp;</b></span>No that is not neccessary</div><!--end:1717094938119--><><!--begin:1717095056874--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095057_cv>:&nbsp;</b></span>If I can&#39;t attend the course , can I get a refund ?</div><!--end:1717095056874--><><!--begin:1717095074535--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095182_co>:&nbsp;</b></span>No - there is a cancellation/ reschedule policy that is listed on the website when you register for the class.</div><!--end:1717095074535--><><!--begin:1717095335880--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095336_cv>:&nbsp;</b></span>What is the training time everyday ?</div><!--end:1717095335880--><><!--begin:1717095255046--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095363_co>:&nbsp;</b></span>8 AM TO 6 PM</div><!--end:1717095255046--><><!--begin:1717095471638--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095579_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1717095471638--><><!--begin:1717095661295--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095661_cv>:&nbsp;</b></span>When can I be informed if the course is cancelled dur to insufficient enrollment?</div><!--end:1717095661295--><><!--begin:1717095601702--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095709_co>:&nbsp;</b></span>At least a week before the start date of the class</div><!--end:1717095601702--><><!--begin:1717095880051--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095880_cv>:&nbsp;</b></span>The money will return back to my account or bank account ?</div><!--end:1717095880051--><><!--begin:1717095788527--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095896_co>:&nbsp;</b></span>yes</div><!--end:1717095788527--><><!--begin:1717095917732--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095918_cv>:&nbsp;</b></span>to the payment card, right ?</div><!--end:1717095917732--><><!--begin:1717095839078--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095947_co>:&nbsp;</b></span>yes</div><!--end:1717095839078--><><!--begin:1717095959834--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095960_cv>:&nbsp;</b></span>Thank you ,no more questions .</div><!--end:1717095959834--><><!--begin:1717095902453--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717096010_co>:&nbsp;</b></span>Feel free to give us a call if you have any more questions!!</div><!--end:1717095902453--><><!--begin:1717095916294--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717096024_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1717095916294--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?\r\nTracy has joined the chat.\r\nTracy:  Mili Yes it is,  The class is held Tuesday through Friday of that week.\r\nMili: Where is the location ?\r\nTracy: Just a moment while I look that up.\r\nTracy: Right now that class is scheduled to be held at he address below.   1680 Superior Ave - Ramada by Wyndham Costa Mesa/Newport Beach\r\nMili: What facilities do you provide ? \r\nTracy: Sorry I don&#39;t understand your question\r\nMili: I mean, do you provide different types of respiratory equipment for us to try on ? \r\nMili: Or any other equipments that may be used during work ? \r\nMili: I don&#39;t have real working experience , so if there is any chance I can try on the real equipments I may use at work , that would be excellent .\r\nTracy: We do provide he SCBA suit for the Dress Out portion of the class.  However, this is not a Respiratory Protection class so there are no respirators\r\nMili: The course is in English , right ?\r\nTracy: Correct\r\nMili: Thank you .\r\nMili: Do I need to provide any medical certificate before the class begines?\r\nTracy: No that is not neccessary\r\nMili: If I can&#39;t attend the course , can I get a refund ?\r\nTracy: No - there is a cancellation/ reschedule policy that is listed on the website when you register for the class.\r\nMili: What is the training time everyday ?\r\nTracy: 8 AM TO 6 PM\r\nTracy: Is there anything else I can help you with?\r\nMili: When can I be informed if the course is cancelled dur to insufficient enrollment?\r\nTracy: At least a week before the start date of the class\r\nMili: The money will return back to my account or bank account ?\r\nTracy: yes\r\nMili: to the payment card, right ?\r\nTracy: yes\r\nMili: Thank you ,no more questions .\r\nTracy: Feel free to give us a call if you have any more questions!!\r\nTracy: Have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341802741VB', 1717164212, 1717164587, 1, 23, 6, 4, 0, 0, 0, 0, 4867, 0, 0, 0, 0, 'Nobuyo', 'watanabens@cdmsmith.com', '98.124.160.253', '0ceba9643be19300fa7c0d06fbbded30', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA HAZWOPER Site Supervisor-cus-', 'Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. ', '<div class=\'ca\'><div class=\'info_box\'><i>Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717164216501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164216_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nobuyo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717164216501--><><!--begin:1717164225411--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164225_cv>:&nbsp;</b></span>Good</div><!--end:1717164225411--><><!--begin:1717164235117--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164235_cv>:&nbsp;</b></span>I was running into an issue with my course not proceeding </div><!--end:1717164235117--><><!--begin:1717164241385--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164241_cv>:&nbsp;</b></span>Will you be able to help?</div><!--end:1717164241385--><><!--begin:1717164290217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164290_co>:&nbsp;</b></span>Will the module quizzes you should be able to take them as many times as needed</div><!--end:1717164290217--><><!--begin:1717164301662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164302_co>:&nbsp;</b></span>Have you tried to exit the module and then go back in?</div><!--end:1717164301662--><><!--begin:1717164320845--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164320_cv>:&nbsp;</b></span>Yes, I tried exiting and logging in and out </div><!--end:1717164320845--><><!--begin:1717164332364--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164332_cv>:&nbsp;</b></span>But it seems to still be frozen and won&#39;t proceed to the screen for retake. </div><!--end:1717164332364--><><!--begin:1717164405824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164406_co>:&nbsp;</b></span>I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur</div><!--end:1717164405824--><><!--begin:1717164425269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164425_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1717164425269--><><!--begin:1717164437727--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164437_cv>:&nbsp;</b></span>I see but I was using the account today and I did not have any issues </div><!--end:1717164437727--><><!--begin:1717164450817--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164450_cv>:&nbsp;</b></span>Thank you </div><!--end:1717164450817--><><!--begin:1717164463470--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164463_cv>:&nbsp;</b></span>Thats all </div><!--end:1717164463470--><><!--begin:1717164490425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164490_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1717164490425--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Nobuyo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNobuyo: Good\r\nNobuyo: I was running into an issue with my course not proceeding \r\nNobuyo: Will you be able to help?\r\nTiffany: Will the module quizzes you should be able to take them as many times as needed\r\nTiffany: Have you tried to exit the module and then go back in?\r\nNobuyo: Yes, I tried exiting and logging in and out \r\nNobuyo: But it seems to still be frozen and won&#39;t proceed to the screen for retake. \r\nTiffany: I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nNobuyo: I see but I was using the account today and I did not have any issues \r\nNobuyo: Thank you \r\nNobuyo: Thats all \r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341818280TC', 1717179753, 1717179927, 1, 23, 9, 5, 0, 0, 0, 0, 1667, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', '672a9831b842d46bf640096bee7cae62', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717179755067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179755_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717179755067--><><!--begin:1717179766543--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717179766_cv>:&nbsp;</b></span>I am good how are you?</div><!--end:1717179766543--><><!--begin:1717179882220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179883_co>:&nbsp;</b></span>Good thanks</div><!--end:1717179882220--><><!--begin:1717179889091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179889_co>:&nbsp;</b></span>I have passed you through this module as well</div><!--end:1717179889091--><><!--begin:1717179914776--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717179914_cv>:&nbsp;</b></span>Ok thank you for your help.</div><!--end:1717179914776--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexandria Wright: I am good how are you?\r\nTiffany: Good thanks\r\nTiffany: I have passed you through this module as well\r\nAlexandria Wright: Ok thank you for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341823749RZ', 1717185227, 1717185459, 1, 23, 13, 11, 0, 0, 5, 1, 2042, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', '672a9831b842d46bf640096bee7cae62', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717185229307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717185229307--><><!--begin:1717185263830--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185263_cv>:&nbsp;</b></span>Hi again Tiffany, I am good.</div><!--end:1717185263830--><><!--begin:1717185310132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185311_co>:&nbsp;</b></span>Hi again one moment while I pull up your account</div><!--end:1717185310132--><><!--begin:1717185327324--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185327_cv>:&nbsp;</b></span>Ok</div><!--end:1717185327324--><><!--begin:1717185421373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185422_co>:&nbsp;</b></span>I passed you through the module please log out and then try clearing your cookies and cache and restarting your browser before proceeding</div><!--end:1717185421373--><><!--begin:1717185437440--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185437_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1717185437440--><><!--begin:1717185447130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185448_co>:&nbsp;</b></span>You are welcome!</div><!--end:1717185447130--><><!--begin:1717185456410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185457_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1717185456410--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexandria Wright: Hi again Tiffany, I am good.\r\nTiffany: Hi again one moment while I pull up your account\r\nAlexandria Wright: Ok\r\nTiffany: I passed you through the module please log out and then try clearing your cookies and cache and restarting your browser before proceeding\r\nAlexandria Wright: Ok, thank you.\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341825778AM', 1717187250, 1717187531, 1, 23, 8, 6, 0, 0, 0, 0, 1526, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', 'c5ca4baa112287a20bc3fc7d4df19a88', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'My course is stuck on a question in my module assessment for Entry Operations and Emergencies. ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is stuck on a question in my module assessment for Entry Operations and Emergencies. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717187251054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187252_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717187251054--><><!--begin:1717187290063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187291_co>:&nbsp;</b></span>Passed you through again</div><!--end:1717187290063--><><!--begin:1717187300024--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717187300_cv>:&nbsp;</b></span>Thanks.</div><!--end:1717187300024--><><!--begin:1717187439548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187440_co>:&nbsp;</b></span>You are welcome!</div><!--end:1717187439548--><><!--begin:1717187460154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187461_co>:&nbsp;</b></span>Please try to use Chrome as the browser if you have that as an option</div><!--end:1717187460154--><><!--begin:1717187528932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187530_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1717187528932--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is stuck on a question in my module assessment for Entry Operations and Emergencies. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Passed you through again\r\nAlexandria Wright: Thanks.\r\nTiffany: You are welcome!\r\nTiffany: Please try to use Chrome as the browser if you have that as an option\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3420654944X', 1717426977, 1717427376, 2, 19, 18, 13, 0, 0, 0, 0, 1524, 0, 0, 0, 0, 'jeremy', 'jeremy.frye@parker.com', '184.23.239.246', '31200c366fe4c8665c5e84122b90c7ce', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Parker Hannifin-cus-', 'I forgot my password I have asked the system to email me multiple times with no response', '<div class=\'ca\'><div class=\'info_box\'><i>I forgot my password I have asked the system to email me multiple times with no response</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717426953142--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427063_co>:&nbsp;</b></span>Jeremy  are you trying to log into a class or are you trying to complete a class registration?</div><!--end:1717426953142--><><!--begin:1717427088540--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427088_cv>:&nbsp;</b></span>I am trying toregister my team for new classes</div><!--end:1717427088540--><><!--begin:1717427060594--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427171_co>:&nbsp;</b></span>Jeremy  What is the best number to contact you at?</div><!--end:1717427060594--><><!--begin:1717427215218--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427215_cv>:&nbsp;</b></span><a href=\'tel:5104121229\' target=\'_blank\' rel=\'noopener noreferrer\'>510 412 1229</a></div><!--end:1717427215218--><><!--begin:1717427150865--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427261_co>:&nbsp;</b></span>OK  I will call you in just a couple of minutes.</div><!--end:1717427150865--><><!--begin:1717427300486--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427300_cv>:&nbsp;</b></span>ok</div><!--end:1717427300486--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I forgot my password I have asked the system to email me multiple times with no response\r\nTracy has joined the chat.\r\nTracy: Jeremy  are you trying to log into a class or are you trying to complete a class registration?\r\njeremy: I am trying toregister my team for new classes\r\nTracy: Jeremy  What is the best number to contact you at?\r\njeremy: tel:5104121229\r\nTracy: OK  I will call you in just a couple of minutes.\r\njeremy: ok\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342081021KC', 1717442508, 1717442510, 2, 19, 22, 19, 0, 0, 0, 0, 285, 0, 0, 0, 0, 'Lise Pederson', 'LPederson@usbr.gov', '140.215.178.40', '1a8984b59394d73ca1a81ce262a43e3e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-US Bureau of Reclamation-cus-', 'I\'m not able to register for HAZWOPER refresher. The form does not like my email address.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m not able to register for HAZWOPER refresher. The form does not like my email address.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I\'m not able to register for HAZWOPER refresher. The form does not like my email address.\r\nTracy has joined the chat.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342085202AQ', 1717446681, 1717446902, 2, 19, 13, 10, 0, 0, 5, 0, 1320, 0, 0, 0, 0, 'Leah Shamlian', 'leah.shamlian@ecy.wa.gov', '73.221.28.36', '7ee00488f3037c62be54fc116e2958df', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-WA DOE-cus-', 'What\'s the address at which the Portland training is held?', '<div class=\'ca\'><div class=\'info_box\'><i>What\'s the address at which the Portland training is held?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717446604082--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446714_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1717446604082--><><!--begin:1717446727096--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Shamlian<timestamp_1717446727_cv>:&nbsp;</b></span>Thank you!</div><!--end:1717446727096--><><!--begin:1717446704369--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446815_co>:&nbsp;</b></span>Leah  the class is currently scheduled to be held at 9900 SW Canyon Rd - Best Western Portland West Beaverton</div><!--end:1717446704369--><><!--begin:1717446750640--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446861_co>:&nbsp;</b></span>Are you planning on registering for a class there?</div><!--end:1717446750640--><><!--begin:1717446897596--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Shamlian<timestamp_1717446897_cv>:&nbsp;</b></span>I&#39;m expecting to, but it has to go through various supervisors first. Thank you!</div><!--end:1717446897596--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What\'s the address at which the Portland training is held?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look that up.\r\nLeah Shamlian: Thank you!\r\nTracy: Leah  the class is currently scheduled to be held at 9900 SW Canyon Rd - Best Western Portland West Beaverton\r\nTracy: Are you planning on registering for a class there?\r\nLeah Shamlian: I&#39;m expecting to, but it has to go through various supervisors first. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342257667X3', 1717619149, 1717619257, 2, 19, 18, 13, 0, 0, 0, 0, 750, 0, 0, 0, 0, 'Thomas Hesemann', 'tom.hesemann@tetratech.com', '66.186.220.138', '643803a54f6c6eec288b82b2f79297f5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech, Inc. -cus-', 'I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717619109139--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717619226_co>:&nbsp;</b></span>Thomas the certificates are mailed iut and can take up to 2 weeks to arrive.</div><!--end:1717619109139--><><!--begin:1717619255753--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Hesemann<timestamp_1717619255_cv>:&nbsp;</b></span>OK.  Thanks </div><!--end:1717619255753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?\r\nTracy has joined the chat.\r\nTracy: Thomas the certificates are mailed iut and can take up to 2 weeks to arrive.\r\nThomas Hesemann: OK.  Thanks \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342322561X3', 1717684040, 1717684627, 2, 19, 14, 13, 0, 0, 0, 0, 1904, 0, 0, 0, 0, 'Cameron Bruce', 'cbruce@sehinc.com', '174.213.245.143', '455a2d56dcac547eebbfee63d0afe4e8', 'Select Area of Inquiry:-_-Other-cus-Company-_-SEH-cus-', 'I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?', '<div class=\'ca\'><div class=\'info_box\'><i>I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717684029907--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684147_co>:&nbsp;</b></span>Are you referring to the final exam?</div><!--end:1717684029907--><><!--begin:1717684234111--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684234_cv>:&nbsp;</b></span>Hey Tracy. No one of the training lessons. It doesn&#39;t want to let me retake the final exam for that training lesson. </div><!--end:1717684234111--><><!--begin:1717684154903--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684272_co>:&nbsp;</b></span>Have you tried logging out of the class and clearing your cookies?</div><!--end:1717684154903--><><!--begin:1717684439661--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684439_cv>:&nbsp;</b></span>I just tried that with no result in fixing the issue. Any other options?</div><!--end:1717684439661--><><!--begin:1717684409506--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684527_co>:&nbsp;</b></span>Did you close and reopen your browser after clearing your cookies and then try logging in again?</div><!--end:1717684409506--><><!--begin:1717684555251--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684555_cv>:&nbsp;</b></span>I can try that but I&#39;m sure this chat will go away. Want me to give it a shot?</div><!--end:1717684555251--><><!--begin:1717684509761--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684627_co>:&nbsp;</b></span>Yes please</div><!--end:1717684509761--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?\r\nTracy has joined the chat.\r\nTracy: Are you referring to the final exam?\r\nCameron Bruce: Hey Tracy. No one of the training lessons. It doesn&#39;t want to let me retake the final exam for that training lesson. \r\nTracy: Have you tried logging out of the class and clearing your cookies?\r\nCameron Bruce: I just tried that with no result in fixing the issue. Any other options?\r\nTracy: Did you close and reopen your browser after clearing your cookies and then try logging in again?\r\nCameron Bruce: I can try that but I&#39;m sure this chat will go away. Want me to give it a shot?\r\nTracy: Yes please\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342326261HT', 1717687741, 1717688184, 2, 19, 15, 13, 0, 0, 0, 0, 2171, 0, 0, 0, 0, 'ian', 'imack@foresightland.com', '24.169.67.18', '8c9f1b89fb03c1d3866212b431a4db61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-foresight-cus-', 'how do I access the Osha 10 Hr course I purchased yesterday?', '<div class=\'ca\'><div class=\'info_box\'><i>how do I access the Osha 10 Hr course I purchased yesterday?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717687665999--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717687783_co>:&nbsp;</b></span>Ian did you get the voicemail I just left you?</div><!--end:1717687665999--><><!--begin:1717687862805--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717687862_cv>:&nbsp;</b></span>I got your voicemail just now.  I received the invoice under <a href=\'mailto:imack@foresightland.com\' target=\'_blank\' rel=\'noopener noreferrer\'>imack@foresightland.com</a> so that is all set now.</div><!--end:1717687862805--><><!--begin:1717687806854--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717687924_co>:&nbsp;</b></span>Great to hear!!  So sorry for the issue!1  Have a great day!!</div><!--end:1717687806854--><><!--begin:1717687950327--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717687950_cv>:&nbsp;</b></span>the status is still pending on the course though so I can&#39;t access still</div><!--end:1717687950327--><><!--begin:1717687890741--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688008_co>:&nbsp;</b></span>Did you click on the link in the Course Authorization email?</div><!--end:1717687890741--><><!--begin:1717688028751--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717688028_cv>:&nbsp;</b></span>we didn&#39;t get that email yet.  just the invoice.</div><!--end:1717688028751--><><!--begin:1717688019741--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688137_co>:&nbsp;</b></span>The second one will be coming shortly</div><!--end:1717688019741--><><!--begin:1717688154023--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717688154_cv>:&nbsp;</b></span>alright thank you</div><!--end:1717688154023--><><!--begin:1717688062069--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688179_co>:&nbsp;</b></span>My pleasure!</div><!--end:1717688062069--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'how do I access the Osha 10 Hr course I purchased yesterday?\r\nTracy has joined the chat.\r\nTracy: Ian did you get the voicemail I just left you?\r\nian: I got your voicemail just now.  I received the invoice under mailto:imack@foresightland.com so that is all set now.\r\nTracy: Great to hear!!  So sorry for the issue!1  Have a great day!!\r\nian: the status is still pending on the course though so I can&#39;t access still\r\nTracy: Did you click on the link in the Course Authorization email?\r\nian: we didn&#39;t get that email yet.  just the invoice.\r\nTracy: The second one will be coming shortly\r\nian: alright thank you\r\nTracy: My pleasure!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342341407EK', 1717702890, 1717703353, 2, 19, 18, 14, 0, 0, 0, 0, 1485, 0, 0, 0, 0, 'Hank', 'grotewold@uhcl.edu', '129.7.95.238', '99706f362933a8bf7064bf2cf11c64b2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-University of Houston - Clear Lake-cus-', 'Where is the July 9 training for 40 hour HAZWOPR going to be held?', '<div class=\'ca\'><div class=\'info_box\'><i>Where is the July 9 training for 40 hour HAZWOPR going to be held?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717702903806--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717702903_cv>:&nbsp;</b></span>The Houston session</div><!--end:1717702903806--><><!--begin:1717702830047--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717702947_co>:&nbsp;</b></span>Just a moment while I look that up</div><!--end:1717702830047--><><!--begin:1717703130664--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717703248_co>:&nbsp;</b></span>Right now it is scheduled to be held at the Norris Conference Centers 9990 Richmond Ave., Houston, TX 77042   Do you need to register for a class there?</div><!--end:1717703130664--><><!--begin:1717703302797--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717703302_cv>:&nbsp;</b></span>I am thinking about it.  Need to confirm with the boss.  Thanks!</div><!--end:1717703302797--><><!--begin:1717703214270--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717703332_co>:&nbsp;</b></span>My pleasure  Have a wonderful day!</div><!--end:1717703214270--><><!--begin:1717703353437--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717703353_cv>:&nbsp;</b></span>You too!  Thanks!</div><!--end:1717703353437--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Where is the July 9 training for 40 hour HAZWOPR going to be held?\r\nTracy has joined the chat.\r\nHank: The Houston session\r\nTracy: Just a moment while I look that up\r\nTracy: Right now it is scheduled to be held at the Norris Conference Centers 9990 Richmond Ave., Houston, TX 77042   Do you need to register for a class there?\r\nHank: I am thinking about it.  Need to confirm with the boss.  Thanks!\r\nTracy: My pleasure  Have a wonderful day!\r\nHank: You too!  Thanks!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342406649JH', 1717768125, 1717768545, 2, 19, 11, 8, 0, 0, 5, 0, 2159, 0, 0, 0, 0, 'Tom Wagner', 'thomas.wagner@purina.nestle.com', '208.214.143.14', 'd653c65d7c32782f1e6379e5e1c034a9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Nestle Purina-cus-', 'I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717768069504--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768187_co>:&nbsp;</b></span>Are you referring to the main website where you purchase the course?</div><!--end:1717768069504--><><!--begin:1717768219747--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768219_cv>:&nbsp;</b></span>yes, unfortunately it won&#39;t let me just reorder from the site I manage trainings</div><!--end:1717768219747--><><!--begin:1717768184879--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768303_co>:&nbsp;</b></span>This is a brand new website so when you use it for the first time you will need to register as a new user,</div><!--end:1717768184879--><><!--begin:1717768342667--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768342_cv>:&nbsp;</b></span>oh ok, how will it know it is &#39;me&#39; on the site I manage and assign trainings? </div><!--end:1717768342667--><><!--begin:1717768304852--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768422_co>:&nbsp;</b></span>It will be linked to the old account by your email</div><!--end:1717768304852--><><!--begin:1717768431476--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768431_cv>:&nbsp;</b></span>ok thank you</div><!--end:1717768431476--><><!--begin:1717768367463--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768485_co>:&nbsp;</b></span>Absolutely!  Can I do anything else to help!</div><!--end:1717768367463--><><!--begin:1717768516045--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768516_cv>:&nbsp;</b></span>no thanks, I&#39;ll give it a try</div><!--end:1717768516045--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?\r\nTracy has joined the chat.\r\nTracy: Are you referring to the main website where you purchase the course?\r\nTom Wagner: yes, unfortunately it won&#39;t let me just reorder from the site I manage trainings\r\nTracy: This is a brand new website so when you use it for the first time you will need to register as a new user,\r\nTom Wagner: oh ok, how will it know it is &#39;me&#39; on the site I manage and assign trainings? \r\nTracy: It will be linked to the old account by your email\r\nTom Wagner: ok thank you\r\nTracy: Absolutely!  Can I do anything else to help!\r\nTom Wagner: no thanks, I&#39;ll give it a try\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3424251318Q', 1717786612, 1717787129, 2, 19, 16, 13, 0, 0, 0, 0, 1475, 0, 0, 0, 0, 'Eric Hamilton', 'eric.hamilton@aecom.com', '107.77.204.83', '29c3835c8a3aa5e71d646f939d1c11cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'How do I assign the course to my guy after I purchase the HAZWOPER class?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I assign the course to my guy after I purchase the HAZWOPER class?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717786645742--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786646_cv>:&nbsp;</b></span>Hello</div><!--end:1717786645742--><><!--begin:1717786538021--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786656_co>:&nbsp;</b></span>Eric have you already purchased the class?</div><!--end:1717786538021--><><!--begin:1717786666159--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786666_cv>:&nbsp;</b></span>Yes</div><!--end:1717786666159--><><!--begin:1717786599003--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786717_co>:&nbsp;</b></span>If you would give me your email address I can email those directions to you</div><!--end:1717786599003--><><!--begin:1717786746557--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786746_cv>:&nbsp;</b></span><a href=\'mailto:eric.hamilton@aecom.com\' target=\'_blank\' rel=\'noopener noreferrer\'>eric.hamilton@aecom.com</a></div><!--end:1717786746557--><><!--begin:1717786662044--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786780_co>:&nbsp;</b></span>Thanx I will send that out to you</div><!--end:1717786662044--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I assign the course to my guy after I purchase the HAZWOPER class?\r\nTracy has joined the chat.\r\nEric Hamilton: Hello\r\nTracy: Eric have you already purchased the class?\r\nEric Hamilton: Yes\r\nTracy: If you would give me your email address I can email those directions to you\r\nEric Hamilton: mailto:eric.hamilton@aecom.com\r\nTracy: Thanx I will send that out to you\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('342662197V9', 1718023675, 1718024034, 2, 23, 13, 11, 0, 0, 0, 1, 2971, 0, 0, 0, 0, 'Eric Hamilton', 'eric.hamilton@aecom.com', '107.77.204.83', '29c3835c8a3aa5e71d646f939d1c11cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'How do I check on the progress on person I set up 40 hr HAZWOPER training?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I check on the progress on person I set up 40 hr HAZWOPER training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718023678567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023678_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Hamilton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718023678567--><><!--begin:1718023691992--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023692_cv>:&nbsp;</b></span>Okay for a monday</div><!--end:1718023691992--><><!--begin:1718023731246--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023731_cv>:&nbsp;</b></span>How do I check on the progress on person I set up 40 hr HAZWOPER training?</div><!--end:1718023731246--><><!--begin:1718023743570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023743_co>:&nbsp;</b></span>You would log into your group manager account at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718023743570--><><!--begin:1718023772356--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023772_co>:&nbsp;</b></span>Then you can find the course and select show details</div><!--end:1718023772356--><><!--begin:1718023791914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023791_co>:&nbsp;</b></span>Then select the student under the course and select show details again</div><!--end:1718023791914--><><!--begin:1718023809900--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023810_cv>:&nbsp;</b></span>Great. Thank you</div><!--end:1718023809900--><><!--begin:1718023819292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023819_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718023819292--><><!--begin:1718023827799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023827_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718023827799--><><!--begin:1718023949942--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023950_cv>:&nbsp;</b></span>No Thank you</div><!--end:1718023949942--><><!--begin:1718024029638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718024029_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718024029638--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I check on the progress on person I set up 40 hr HAZWOPER training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Hamilton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Hamilton: Okay for a monday\r\nEric Hamilton: How do I check on the progress on person I set up 40 hr HAZWOPER training?\r\nTiffany: You would log into your group manager account at https://csregsonline.com/\r\nTiffany: Then you can find the course and select show details\r\nTiffany: Then select the student under the course and select show details again\r\nEric Hamilton: Great. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nEric Hamilton: No Thank you\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3426748829T', 1718036374, 1718037731, 2, 23, 28, 5, 0, 0, 5, 0, 4896, 665, 0, 0, 0, 'Jeff Michel', 'Jeff.michel@aecom.com', '208.127.90.94', 'd3849c8b533506b1d643c8a3fa44b501', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-AECOM-cus-', 'I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718036376945--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036376_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Michel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718036376945--><><!--begin:1718036629789--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036629_cv>:&nbsp;</b></span>Hi Tiffany, i am well, thank you for your response. </div><!--end:1718036629789--><><!--begin:1718036662902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036662_co>:&nbsp;</b></span>The order itself will not show shipped</div><!--end:1718036662902--><><!--begin:1718036689754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036689_co>:&nbsp;</b></span>But your certificate was re mailed</div><!--end:1718036689754--><><!--begin:1718036695589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036695_co>:&nbsp;</b></span>on 04/22/2024</div><!--end:1718036695589--><><!--begin:1718036739529--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036739_co>:&nbsp;</b></span>To 	Jeff Michel<br>AECOM<br>605 3rd Ave<br>3rd Floor<br>New York NY 10158</div><!--end:1718036739529--><><!--begin:1718036762961--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036762_cv>:&nbsp;</b></span>how can I check the status when it was shipped?</div><!--end:1718036762961--><><!--begin:1718036803663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036803_co>:&nbsp;</b></span>It was sent via standard US Mail on 04/22/2024 so it should have arrived at your office</div><!--end:1718036803663--><><!--begin:1718036827266--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036827_cv>:&nbsp;</b></span>also, is it possible you offer the tracking number on the order?</div><!--end:1718036827266--><><!--begin:1718036848710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036848_co>:&nbsp;</b></span>Since it is sent standard US Mail there is no tracking number available</div><!--end:1718036848710--><><!--begin:1718036961818--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036961_cv>:&nbsp;</b></span>Which delivery service was used for delivering the order?</div><!--end:1718036961818--><><!--begin:1718036996763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036996_co>:&nbsp;</b></span>United States Postal Service, USPS</div><!--end:1718036996763--><><!--begin:1718037175185--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037175_cv>:&nbsp;</b></span>Thank you. Do you have the exact date the order was delivered to the address you have on file? </div><!--end:1718037175185--><><!--begin:1718037196653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037196_co>:&nbsp;</b></span>No only the ship date</div><!--end:1718037196653--><><!--begin:1718037332875--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037332_cv>:&nbsp;</b></span>Okay, do you know the estimated time frame for how long delivery takes after the item has been shipped?</div><!--end:1718037332875--><><!--begin:1718037364458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037364_co>:&nbsp;</b></span>7-10 business days</div><!--end:1718037364458--><><!--begin:1718037447116--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037447_cv>:&nbsp;</b></span>ok thank you, Tiffany </div><!--end:1718037447116--><><!--begin:1718037465563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037465_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718037465563--><><!--begin:1718037473147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037472_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718037473147--><><!--begin:1718037631527--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037631_cv>:&nbsp;</b></span>No, that is all. I really appreciate your assistance on the matter.</div><!--end:1718037631527--><><!--begin:1718037667668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037667_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718037667668--><><!--begin:1718037717301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037717_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718037717301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jeff Michel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Michel: Hi Tiffany, i am well, thank you for your response. \r\nTiffany: The order itself will not show shipped\r\nTiffany: But your certificate was re mailed\r\nTiffany: on 04/22/2024\r\nTiffany: To 	Jeff MichelAECOM605 3rd Ave3rd FloorNew York NY 10158\r\nJeff Michel: how can I check the status when it was shipped?\r\nTiffany: It was sent via standard US Mail on 04/22/2024 so it should have arrived at your office\r\nJeff Michel: also, is it possible you offer the tracking number on the order?\r\nTiffany: Since it is sent standard US Mail there is no tracking number available\r\nJeff Michel: Which delivery service was used for delivering the order?\r\nTiffany: United States Postal Service, USPS\r\nJeff Michel: Thank you. Do you have the exact date the order was delivered to the address you have on file? \r\nTiffany: No only the ship date\r\nJeff Michel: Okay, do you know the estimated time frame for how long delivery takes after the item has been shipped?\r\nTiffany: 7-10 business days\r\nJeff Michel: ok thank you, Tiffany \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJeff Michel: No, that is all. I really appreciate your assistance on the matter.\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3426751948Q', 1718036688, 1718037072, 2, 23, 29, 6, 0, 0, 5, 0, 1592, 0, 0, 0, 0, 'Rejill', 'rvardon@vistageoscience.com', '173.14.16.118', '96409482bad4bb29eedcd4463c24415c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Vista GeoScience-cus-', 'Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718036887229--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718036887_cv>:&nbsp;</b></span>Hi Tiffany. Will this schedule work for Louie?</div><!--end:1718036887229--><><!--begin:1718036967377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036967_co>:&nbsp;</b></span>I will reach out once I process the Sales Order I will need the Fit Test form completed prior to scheduling.</div><!--end:1718036967377--><><!--begin:1718037018640--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718037018_cv>:&nbsp;</b></span>Great! When I get a blank one , I will get that back to you.</div><!--end:1718037018640--><><!--begin:1718037056440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037056_co>:&nbsp;</b></span>Sounds good! You should get it by tomorrow.  </div><!--end:1718037056440--><><!--begin:1718037064609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037064_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718037064609--><><!--begin:1718037065530--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718037065_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1718037065530--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm\r\nTiffany has joined the chat.\r\nRejill: Hi Tiffany. Will this schedule work for Louie?\r\nTiffany: I will reach out once I process the Sales Order I will need the Fit Test form completed prior to scheduling.\r\nRejill: Great! When I get a blank one , I will get that back to you.\r\nTiffany: Sounds good! You should get it by tomorrow.  \r\nTiffany: Is there anything else I can assist you with today?\r\nRejill: &#128077;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342749569EM', 1718111042, 1718111429, 2, 23, 8, 6, 0, 0, 0, 1, 3472, 0, 0, 0, 0, 'ian', 'imack@foresightland.com', '24.169.67.18', '8c9f1b89fb03c1d3866212b431a4db61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-foresight-cus-', 'I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?', '<div class=\'ca\'><div class=\'info_box\'><i>I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718111047170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111047_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ian</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? Do </div><!--end:1718111047170--><><!--begin:1718111058526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111058_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1718111058526--><><!--begin:1718111082827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111082_co>:&nbsp;</b></span>I did find it SO14023 correct?</div><!--end:1718111082827--><><!--begin:1718111084721--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111084_cv>:&nbsp;</b></span>SO14023</div><!--end:1718111084721--><><!--begin:1718111091683--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111091_cv>:&nbsp;</b></span>yes</div><!--end:1718111091683--><><!--begin:1718111103933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111103_co>:&nbsp;</b></span>I show the email was sent to you on 06/06 did you check junk or spam folder?</div><!--end:1718111103933--><><!--begin:1718111126213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111126_co>:&nbsp;</b></span>I have just resent it now</div><!--end:1718111126213--><><!--begin:1718111171180--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111171_cv>:&nbsp;</b></span>for some reason I still cannot find it even when you resend it</div><!--end:1718111171180--><><!--begin:1718111195818--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111195_cv>:&nbsp;</b></span>is there a chance you could send it to my personal email.</div><!--end:1718111195818--><><!--begin:1718111221561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111221_co>:&nbsp;</b></span>I sent it one more time please check to see if you got that one first</div><!--end:1718111221561--><><!--begin:1718111255784--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111255_cv>:&nbsp;</b></span>i havnt gotten anything</div><!--end:1718111255784--><><!--begin:1718111275231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111275_co>:&nbsp;</b></span>Okay what is your personal email address?</div><!--end:1718111275231--><><!--begin:1718111297223--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111297_cv>:&nbsp;</b></span><a href=\'mailto:2005imack@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>2005imack@gmail.com</a></div><!--end:1718111297223--><><!--begin:1718111315563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111315_co>:&nbsp;</b></span>Just sent to <a href=\'mailto:2005imack@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>2005imack@gmail.com</a></div><!--end:1718111315563--><><!--begin:1718111361615--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111361_cv>:&nbsp;</b></span> I just got it thank you</div><!--end:1718111361615--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?\r\nTiffany has joined the chat.\r\nTiffany: Hi, ian!My name is Tiffany. Welcome to ComplyChat!How are you today? Do \r\nTiffany: Do you have an order number?\r\nTiffany: I did find it SO14023 correct?\r\nian: SO14023\r\nian: yes\r\nTiffany: I show the email was sent to you on 06/06 did you check junk or spam folder?\r\nTiffany: I have just resent it now\r\nian: for some reason I still cannot find it even when you resend it\r\nian: is there a chance you could send it to my personal email.\r\nTiffany: I sent it one more time please check to see if you got that one first\r\nian: i havnt gotten anything\r\nTiffany: Okay what is your personal email address?\r\nian: mailto:2005imack@gmail.com\r\nTiffany: Just sent to mailto:2005imack@gmail.com\r\nian:  I just got it thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342751720TE', 1718113193, 1718113669, 2, 23, 8, 5, 0, 0, 5, 0, 2943, 0, 0, 0, 0, 'Bill', 'bgreenwood@micropac.com', '150.220.219.142', 'f684756de31015b6ecdcb173a3977e70', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-micropac industries inc-cus-', 'I have some HVAC units that I want to know if they qualify as confined space', '<div class=\'ca\'><div class=\'info_box\'><i>I have some HVAC units that I want to know if they qualify as confined space</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718113195578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718113195578--><><!--begin:1718113209643--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113209_cv>:&nbsp;</b></span>Fine and you?</div><!--end:1718113209643--><><!--begin:1718113238533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113238_co>:&nbsp;</b></span>Good thanks</div><!--end:1718113238533--><><!--begin:1718113284942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113284_co>:&nbsp;</b></span>I could have one of my training managers reach out to you to see if we can assist with your inquiry but I am unable to provide you feedback</div><!--end:1718113284942--><><!--begin:1718113307174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113307_co>:&nbsp;</b></span>Is there a good number to reach you at?</div><!--end:1718113307174--><><!--begin:1718113309130--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113309_cv>:&nbsp;</b></span>ok thanks can they call me? </div><!--end:1718113309130--><><!--begin:1718113325521--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113325_cv>:&nbsp;</b></span><a href=\'tel:2145644626\' target=\'_blank\' rel=\'noopener noreferrer\'>214 564-4626</a></div><!--end:1718113325521--><><!--begin:1718113329871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113329_co>:&nbsp;</b></span>Yes I will pass on you email and phone number </div><!--end:1718113329871--><><!--begin:1718113339819--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113339_cv>:&nbsp;</b></span>thanks!</div><!--end:1718113339819--><><!--begin:1718113377984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113377_co>:&nbsp;</b></span>If you do not hear from someone you can reach me back at <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> or <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1718113377984--><><!--begin:1718113389838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113389_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718113389838--><><!--begin:1718113662551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113662_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718113662551--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have some HVAC units that I want to know if they qualify as confined space\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBill: Fine and you?\r\nTiffany: Good thanks\r\nTiffany: I could have one of my training managers reach out to you to see if we can assist with your inquiry but I am unable to provide you feedback\r\nTiffany: Is there a good number to reach you at?\r\nBill: ok thanks can they call me? \r\nBill: tel:2145644626\r\nTiffany: Yes I will pass on you email and phone number \r\nBill: thanks!\r\nTiffany: If you do not hear from someone you can reach me back at mailto:tiffany@csregs.com or tel:8007112706 ext 313\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34276417275', 1718125646, 1718126092, 1, 23, 9, 6, 0, 0, 0, 0, 2157, 0, 0, 0, 0, 'Ginger Miner ', 'ginger.miner@nkt.com', '67.252.14.117', 'f23883726f13d9a59e52016dea45a762', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-NKT-cus-Online Course-_-24hrhazwoper-cus-', 'I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. ', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718125647755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125647_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ginger Miner </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718125647755--><><!--begin:1718125706112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125705_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1718125706112--><><!--begin:1718125872676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125872_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718125872676--><><!--begin:1718126090059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718126089_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718126090059--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Ginger Miner !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342766725GW', 1718128200, 1718128604, 2, 23, 10, 7, 0, 0, 5, 0, 4070, 0, 0, 0, 0, 'Derek Castro', 'derek.castro@thermofisher.com', '168.149.146.213', '3dc0244e5d40f33002a071956ec58cb0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Thermofisher-cus-', 'If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? ', '<div class=\'ca\'><div class=\'info_box\'><i>If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718128204151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128204_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Derek Castro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718128204151--><><!--begin:1718128224668--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128224_cv>:&nbsp;</b></span>I am good, just got over covid, uggggg.</div><!--end:1718128224668--><><!--begin:1718128302752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128302_co>:&nbsp;</b></span>Oh no sorry to hear to had that</div><!--end:1718128302752--><><!--begin:1718128331287--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128331_cv>:&nbsp;</b></span>its all good. I hope you can help me with my question</div><!--end:1718128331287--><><!--begin:1718128377019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128376_co>:&nbsp;</b></span>I see you completed your last refresher with us in March 2023</div><!--end:1718128377019--><><!--begin:1718128420825--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128420_cv>:&nbsp;</b></span>oh ok i guess i miss read my cert</div><!--end:1718128420825--><><!--begin:1718128429639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128429_co>:&nbsp;</b></span>You should be fine getting another refresher completed this month.  It is always best to get it done as close to the annual date as possible or keep documented why there was a lasp.</div><!--end:1718128429639--><><!--begin:1718128460081--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128460_cv>:&nbsp;</b></span>ok. can you sign me up for a class</div><!--end:1718128460081--><><!--begin:1718128485890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128485_co>:&nbsp;</b></span>You can register through out website at: <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1718128485890--><><!--begin:1718128498336--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128498_cv>:&nbsp;</b></span>Thank you</div><!--end:1718128498336--><><!--begin:1718128512591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128512_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718128512591--><><!--begin:1718128520406--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128520_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718128520406--><><!--begin:1718128532197--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128532_cv>:&nbsp;</b></span>Thats all.</div><!--end:1718128532197--><><!--begin:1718128580665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128580_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718128580665--><><!--begin:1718128600317--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128600_cv>:&nbsp;</b></span>have a good day as well</div><!--end:1718128600317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Derek Castro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDerek Castro: I am good, just got over covid, uggggg.\r\nTiffany: Oh no sorry to hear to had that\r\nDerek Castro: its all good. I hope you can help me with my question\r\nTiffany: I see you completed your last refresher with us in March 2023\r\nDerek Castro: oh ok i guess i miss read my cert\r\nTiffany: You should be fine getting another refresher completed this month.  It is always best to get it done as close to the annual date as possible or keep documented why there was a lasp.\r\nDerek Castro: ok. can you sign me up for a class\r\nTiffany: You can register through out website at: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nDerek Castro: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDerek Castro: Thats all.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDerek Castro: have a good day as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3428487827R', 1718210258, 1718210556, 1, 23, 11, 9, 0, 0, 5, 0, 2131, 0, 0, 0, 0, 'Maddison', 'm.tanner@iwscorp.com', '70.75.100.33', 'bb25aeedb2c33eca7424f028e5cdd4b3', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Intelligent Wellhead Systems-cus-Online Course-_-Hydrogen Sulfide Safety Awareness for Oil & Gas Online-cus-', 'How do I transfer this course to my employee for completion?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I transfer this course to my employee for completion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718210260063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210259_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maddison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718210260063--><><!--begin:1718210270565--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210268_cv>:&nbsp;</b></span>Good thanks how are you</div><!--end:1718210270565--><><!--begin:1718210296293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210296_co>:&nbsp;</b></span>Good thanks! Do you have an order number?</div><!--end:1718210296293--><><!--begin:1718210317976--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210316_cv>:&nbsp;</b></span>SO14099</div><!--end:1718210317976--><><!--begin:1718210428214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210428_co>:&nbsp;</b></span>I can send the student a course invite for you or you can log in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> as the group manager and assign the course to the student</div><!--end:1718210428214--><><!--begin:1718210503536--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210501_cv>:&nbsp;</b></span>Oh jeez... I knew that. It&#39;s just been awhile since we&#39;ve had to renew. Thank you so much!</div><!--end:1718210503536--><><!--begin:1718210546229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210546_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1718210546229--><><!--begin:1718210557643--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210555_cv>:&nbsp;</b></span>No thank you!</div><!--end:1718210557643--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I transfer this course to my employee for completion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Maddison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaddison: Good thanks how are you\r\nTiffany: Good thanks! Do you have an order number?\r\nMaddison: SO14099\r\nTiffany: I can send the student a course invite for you or you can log in at https://csregsonline.com/ as the group manager and assign the course to the student\r\nMaddison: Oh jeez... I knew that. It&#39;s just been awhile since we&#39;ve had to renew. Thank you so much!\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nMaddison: No thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342850531WM', 1718212004, 1718212554, 1, 23, 8, 5, 0, 0, 0, 0, 2920, 0, 0, 0, 0, 'Jose', 'jramirez@bellcontractinginc.com', '70.184.156.71', 'b997ad0d3bece59f2391162909cd1aac', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-Bell Contracting, inc-cus-Online Course-_-10 Hour OSHA-cus-', 'Why is the course not in Spanish when the account has been switched from English to Spanish?', '<div class=\'ca\'><div class=\'info_box\'><i>Why is the course not in Spanish when the account has been switched from English to Spanish?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718212007164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212007_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718212007164--><><!--begin:1718212082361--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212083_cv>:&nbsp;</b></span>Fine.  my name is Zac & I am helping Jose with setting up the course.</div><!--end:1718212082361--><><!--begin:1718212096669--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212097_cv>:&nbsp;</b></span>Why is the course not in Spanish when the account has been switched from English to Spanish?</div><!--end:1718212096669--><><!--begin:1718212173475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212173_co>:&nbsp;</b></span>Did he start the course in Spanish?</div><!--end:1718212173475--><><!--begin:1718212224332--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212225_cv>:&nbsp;</b></span>No, the account was switched to Spanish, but when he started the course, it was in English.</div><!--end:1718212224332--><><!--begin:1718212254706--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212255_cv>:&nbsp;</b></span>How do we switch the course to Spanish?</div><!--end:1718212254706--><><!--begin:1718212344764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212344_co>:&nbsp;</b></span>So he selected Spanish as the course option and then when he started the course it was in English? Am I understanding this correctly?</div><!--end:1718212344764--><><!--begin:1718212361905--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212362_cv>:&nbsp;</b></span>Yes</div><!--end:1718212361905--><><!--begin:1718212458237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212458_co>:&nbsp;</b></span>Okay I will have to get with RedVector the host site of the training about this situation.  Do you want me to contact you via phone or email to follow up once I have more information</div><!--end:1718212458237--><><!--begin:1718212502546--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212503_cv>:&nbsp;</b></span>Please email me at <a href=\'mailto:zac@bellcontractinginc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>zac@bellcontractinginc.com</a> with instructions.</div><!--end:1718212502546--><><!--begin:1718212514815--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212514_co>:&nbsp;</b></span>Will do!</div><!--end:1718212514815--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Why is the course not in Spanish when the account has been switched from English to Spanish?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJose: Fine.  my name is Zac & I am helping Jose with setting up the course.\r\nJose: Why is the course not in Spanish when the account has been switched from English to Spanish?\r\nTiffany: Did he start the course in Spanish?\r\nJose: No, the account was switched to Spanish, but when he started the course, it was in English.\r\nJose: How do we switch the course to Spanish?\r\nTiffany: So he selected Spanish as the course option and then when he started the course it was in English? Am I understanding this correctly?\r\nJose: Yes\r\nTiffany: Okay I will have to get with RedVector the host site of the training about this situation.  Do you want me to contact you via phone or email to follow up once I have more information\r\nJose: Please email me at mailto:zac@bellcontractinginc.com with instructions.\r\nTiffany: Will do!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342861675H5', 1718223163, 1718223442, 2, 23, 23, 2, 0, 0, 5, 0, 4529, 0, 0, 0, 0, 'Arianna', 'Arianna.bresnan@MIL.WA.gov', '199.47.32.4', '01759fb902a8c9f50f089d3082f5d1b3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Military Department-cus-', 'I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718223165907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718223165907--><><!--begin:1718223191369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223191_co>:&nbsp;</b></span>Have to set up your account?</div><!--end:1718223191369--><><!--begin:1718223204243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223204_co>:&nbsp;</b></span>Are you receiving an error message?</div><!--end:1718223204243--><><!--begin:1718223295812--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223295_cv>:&nbsp;</b></span>hi Tiffany, yes im trying to submit the &quot;add to cart&quot; but it will not let me get past with my email.</div><!--end:1718223295812--><><!--begin:1718223317693--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223317_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=WfUyTGZ9umGD.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/WfUyTGZ9umGD.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>WfUyTGZ9umGD.png</a></div> </div><!--end:1718223317693--><><!--begin:1718223327954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223327_co>:&nbsp;</b></span>Please make sure it is entered with all lower case</div><!--end:1718223327954--><><!--begin:1718223328679--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223328_cv>:&nbsp;</b></span>ahh i have not set up an account yet...now i understand. </div><!--end:1718223328679--><><!--begin:1718223350606--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223350_cv>:&nbsp;</b></span>that worked!</div><!--end:1718223350606--><><!--begin:1718223369398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223369_co>:&nbsp;</b></span>Great the next page I think you will set up your account to complete the purchase</div><!--end:1718223369398--><><!--begin:1718223370697--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223370_cv>:&nbsp;</b></span>for this class 072224-POR-40 HAZ<br><br>is it just one day? </div><!--end:1718223370697--><><!--begin:1718223378013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223377_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718223378013--><><!--begin:1718223394564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223394_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1718223394564--><><!--begin:1718223402870--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223402_cv>:&nbsp;</b></span>is this training just one day or a set of a few days?</div><!--end:1718223402870--><><!--begin:1718223404985--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223404_cv>:&nbsp;</b></span>072224-POR-40 HAZ</div><!--end:1718223404985--><><!--begin:1718223410578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223410_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1718223410578--><><!--begin:1718223421069--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223421_cv>:&nbsp;</b></span>wonderful, thank you for that information!</div><!--end:1718223421069--><><!--begin:1718223430091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223429_co>:&nbsp;</b></span>You are mos welcome!</div><!--end:1718223430091--><><!--begin:1718223432005--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223431_cv>:&nbsp;</b></span>thats all i needed help with. have a wonderful afternoon!</div><!--end:1718223432005--><><!--begin:1718223439282--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223439_co>:&nbsp;</b></span>You as well!!</div><!--end:1718223439282--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Have to set up your account?\r\nTiffany: Are you receiving an error message?\r\nArianna: hi Tiffany, yes im trying to submit the &quot;add to cart&quot; but it will not let me get past with my email.\r\nArianna: WfUyTGZ9umGD.png \r\nTiffany: Please make sure it is entered with all lower case\r\nArianna: ahh i have not set up an account yet...now i understand. \r\nArianna: that worked!\r\nTiffany: Great the next page I think you will set up your account to complete the purchase\r\nArianna: for this class 072224-POR-40 HAZis it just one day? \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nArianna: is this training just one day or a set of a few days?\r\nArianna: 072224-POR-40 HAZ\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nArianna: wonderful, thank you for that information!\r\nTiffany: You are mos welcome!\r\nArianna: thats all i needed help with. have a wonderful afternoon!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('342863488XT', 1718224981, 1718225359, 2, 23, 28, 6, 0, 0, 0, 1, 2502, 0, 0, 0, 0, 'Arianna', 'Arianna.bresnan@MIL.WA.gov', '199.47.32.4', '01759fb902a8c9f50f089d3082f5d1b3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Military Department-cus-', 'What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718224983243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718224983_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718224983243--><><!--begin:1718225074475--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225074_cv>:&nbsp;</b></span>hi </div><!--end:1718225074475--><><!--begin:1718225080863--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225080_cv>:&nbsp;</b></span>**hi tiffany</div><!--end:1718225080863--><><!--begin:1718225085945--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225085_cv>:&nbsp;</b></span>im doing well, how are you?</div><!--end:1718225085945--><><!--begin:1718225095512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225095_co>:&nbsp;</b></span>Good thanks :)</div><!--end:1718225095512--><><!--begin:1718225104630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225104_co>:&nbsp;</b></span>One moment while I get the information for you</div><!--end:1718225104630--><><!--begin:1718225110335--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225110_cv>:&nbsp;</b></span>wonderful! Thank you</div><!--end:1718225110335--><><!--begin:1718225124398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225124_co>:&nbsp;</b></span>Best Western Portland West Beaverton<br>9900 SW Canyon Rd<br>Portland OR 97225</div><!--end:1718225124398--><><!--begin:1718225136553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225136_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718225136553--><><!--begin:1718225145336--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225145_cv>:&nbsp;</b></span>thats it! Thank you so much! :) </div><!--end:1718225145336--><><!--begin:1718225179133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225178_co>:&nbsp;</b></span>You are welcome! Have a great day!</div><!--end:1718225179133--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArianna: hi \r\nArianna: **hi tiffany\r\nArianna: im doing well, how are you?\r\nTiffany: Good thanks :)\r\nTiffany: One moment while I get the information for you\r\nArianna: wonderful! Thank you\r\nTiffany: Best Western Portland West Beaverton9900 SW Canyon RdPortland OR 97225\r\nTiffany: Is there anything else I can assist you with today?\r\nArianna: thats it! Thank you so much! :) \r\nTiffany: You are welcome! Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342932980M8', 1718294468, 1718295000, 2, 23, 23, 2, 0, 0, 0, 0, 3588, 0, 0, 0, 0, 'Gloria', 'gmoreno@alcomusa.com', '72.65.106.35', '03930fccdb0e2b12ccdbf560d6f90362', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Alcom-cus-', 'Will a person receive a training certificate for the class? and is this one day class for 8 hours?', '<div class=\'ca\'><div class=\'info_box\'><i>Will a person receive a training certificate for the class? and is this one day class for 8 hours?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718294471187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294471_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gloria</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718294471187--><><!--begin:1718294491445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294491_co>:&nbsp;</b></span>Which class are you asking about?</div><!--end:1718294491445--><><!--begin:1718294505981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294505_co>:&nbsp;</b></span>We do issue certificates for all our courses if the students pass the final assessment</div><!--end:1718294505981--><><!--begin:1718294525032--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294525_cv>:&nbsp;</b></span>I was inquiring about the training on July 8 in Denver, CO</div><!--end:1718294525032--><><!--begin:1718294572216--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294572_cv>:&nbsp;</b></span>And where is the training going to be held at in Denver, CO</div><!--end:1718294572216--><><!--begin:1718294584647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294584_co>:&nbsp;</b></span>The DOT HAZMAT course.  Yes as long as the student passes the final exam they get a certificate.</div><!--end:1718294584647--><><!--begin:1718294610413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294610_co>:&nbsp;</b></span>At the Corporate Office at: 3980 Quebec Street, 2nd Floor<br>  Denver, CO 80207  </div><!--end:1718294610413--><><!--begin:1718294625493--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294625_cv>:&nbsp;</b></span>Do you know exactly where the training is held at?</div><!--end:1718294625493--><><!--begin:1718294646288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294646_co>:&nbsp;</b></span>Yes at the Corporate Office at: 3980 Quebec Street, 2nd Floor<br>Denver, CO 80207</div><!--end:1718294646288--><><!--begin:1718294648495--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294648_cv>:&nbsp;</b></span>ok thank you</div><!--end:1718294648495--><><!--begin:1718294655534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294655_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718294655534--><><!--begin:1718294663782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294663_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1718294663782--><><!--begin:1718294793527--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294793_cv>:&nbsp;</b></span>no thank you</div><!--end:1718294793527--><><!--begin:1718294829143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294828_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718294829143--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will a person receive a training certificate for the class? and is this one day class for 8 hours?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gloria!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Which class are you asking about?\r\nTiffany: We do issue certificates for all our courses if the students pass the final assessment\r\nGloria: I was inquiring about the training on July 8 in Denver, CO\r\nGloria: And where is the training going to be held at in Denver, CO\r\nTiffany: The DOT HAZMAT course.  Yes as long as the student passes the final exam they get a certificate.\r\nTiffany: At the Corporate Office at: 3980 Quebec Street, 2nd Floor  Denver, CO 80207  \r\nGloria: Do you know exactly where the training is held at?\r\nTiffany: Yes at the Corporate Office at: 3980 Quebec Street, 2nd FloorDenver, CO 80207\r\nGloria: ok thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nGloria: no thank you\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342933915JR', 1718295408, 1718295595, 2, 23, 27, 8, 0, 0, 5, 0, 1841, 670, 0, 0, 0, 'Tracey', 'Tracey@skillsinc.com', '65.127.165.27', 'f3df1a8193882f13fc8ce127078dc36d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Skills Inc-cus-', 'Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718295411240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295411_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tracey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718295411240--><><!--begin:1718295424437--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295424_cv>:&nbsp;</b></span>I&#39;m fine, thank you</div><!--end:1718295424437--><><!--begin:1718295487766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295487_co>:&nbsp;</b></span>Please enter the email in all lower case</div><!--end:1718295487766--><><!--begin:1718295543298--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295543_cv>:&nbsp;</b></span>thanks, will do that -  it worked.  Didn&#39;t think of that on my own! I appreciate your help. </div><!--end:1718295543298--><><!--begin:1718295558883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295558_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718295558883--><><!--begin:1718295566741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295566_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718295566741--><><!--begin:1718295590866--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295590_cv>:&nbsp;</b></span>No thank you, I appreciate your help.  Have a good day. </div><!--end:1718295590866--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tracey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTracey: I&#39;m fine, thank you\r\nTiffany: Please enter the email in all lower case\r\nTracey: thanks, will do that -  it worked.  Didn&#39;t think of that on my own! I appreciate your help. \r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: No thank you, I appreciate your help.  Have a good day. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3429358623C', 1718297354, 1718297863, 2, 23, 28, 8, 0, 0, 0, 0, 3625, 0, 0, 0, 0, 'John', 'john.soto@menziesaviation.com', '12.12.207.143', 'c5f3f10dcc655fcb81e279289c224530', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718297356763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297356_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718297356763--><><!--begin:1718297377851--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297379_cv>:&nbsp;</b></span>goo dthank you</div><!--end:1718297377851--><><!--begin:1718297461465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297461_co>:&nbsp;</b></span>One moment please</div><!--end:1718297461465--><><!--begin:1718297464865--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297466_cv>:&nbsp;</b></span>ko</div><!--end:1718297464865--><><!--begin:1718297599896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297599_co>:&nbsp;</b></span>Your certificate was sent via standard US Mail in April to:</div><!--end:1718297599896--><><!--begin:1718297604876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297604_co>:&nbsp;</b></span>Barry Lopez<br>Menzies Aviation<br>3500 William D Tate Ave<br>Suite 200<br>Grapevine TX 76051</div><!--end:1718297604876--><><!--begin:1718297692251--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297693_cv>:&nbsp;</b></span>no wonder i didint get it, that was the billing address not the mailing addrsss</div><!--end:1718297692251--><><!--begin:1718297706769--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297708_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128557;</span></div><!--end:1718297706769--><><!--begin:1718297749953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297749_co>:&nbsp;</b></span>It looks like it was the only address provided on the order.</div><!--end:1718297749953--><><!--begin:1718297769895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297769_co>:&nbsp;</b></span>If you would like a PDF copy reissued you can use the following link to place a request: <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1718297769895--><><!--begin:1718297813127--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297814_cv>:&nbsp;</b></span>ok pdf will be good thank you</div><!--end:1718297813127--><><!--begin:1718297830197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297830_co>:&nbsp;</b></span>You are welcome</div><!--end:1718297830197--><><!--begin:1718297836612--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297836_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1718297836612--><><!--begin:1718297847582--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297849_cv>:&nbsp;</b></span>that s it</div><!--end:1718297847582--><><!--begin:1718297852668--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297854_cv>:&nbsp;</b></span>have a nice day</div><!--end:1718297852668--><><!--begin:1718297858916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297858_co>:&nbsp;</b></span>You as well!</div><!--end:1718297858916--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: goo dthank you\r\nTiffany: One moment please\r\nJohn: ko\r\nTiffany: Your certificate was sent via standard US Mail in April to:\r\nTiffany: Barry LopezMenzies Aviation3500 William D Tate AveSuite 200Grapevine TX 76051\r\nJohn: no wonder i didint get it, that was the billing address not the mailing addrsss\r\nJohn: &#128557;\r\nTiffany: It looks like it was the only address provided on the order.\r\nTiffany: If you would like a PDF copy reissued you can use the following link to place a request: https://www.csregs.com/Replacement-Certificate?whence=\r\nJohn: ok pdf will be good thank you\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with?\r\nJohn: that s it\r\nJohn: have a nice day\r\nTiffany: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342942562C2', 1718304054, 1718305105, 2, 23, 27, 4, 0, 0, 0, 0, 5050, 0, 0, 0, 0, 'Dan', 'logistics@americanlamprecycling.com', '50.74.55.114', 'c6081043d1a9100452a455a743635240', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-American Lamp Recycling-cus-', 'I am trying to reset my password because i dont remember it but i am not receiving the email to do so.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to reset my password because i dont remember it but i am not receiving the email to do so.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718304057708--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304057_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718304057708--><><!--begin:1718304332503--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304068_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1718304332503--><><!--begin:1718304145901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304145_co>:&nbsp;</b></span>Good thank you</div><!--end:1718304145901--><><!--begin:1718304196774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304196_co>:&nbsp;</b></span>One moment please</div><!--end:1718304196774--><><!--begin:1718304522817--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304258_cv>:&nbsp;</b></span>sure</div><!--end:1718304522817--><><!--begin:1718304412606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304412_co>:&nbsp;</b></span>I just sent the password reset email did you receive it.  Please check junk or spam if needed.</div><!--end:1718304412606--><><!--begin:1718304453130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304452_co>:&nbsp;</b></span>To assign courses to other students be sure you are on the home tab and to complete training of your own please be sure you are on the my training tab</div><!--end:1718304453130--><><!--begin:1718304723811--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304459_cv>:&nbsp;</b></span>I did and i reset my password but its still not letting me log in.  I am trying to purchase some training classes.</div><!--end:1718304723811--><><!--begin:1718304489390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304489_co>:&nbsp;</b></span>I understand that is a different site</div><!--end:1718304489390--><><!--begin:1718304511713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304511_co>:&nbsp;</b></span>I did just speak with Robert on the phone and</div><!--end:1718304511713--><><!--begin:1718304778138--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304513_cv>:&nbsp;</b></span>oh but thats the site i clicked forget password on.</div><!--end:1718304778138--><><!--begin:1718304538966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304538_co>:&nbsp;</b></span>he already purchased an online 24-HAZ course for you to assign to another student as needed.</div><!--end:1718304538966--><><!--begin:1718304547912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304547_co>:&nbsp;</b></span>Do you need to purchase additional training?</div><!--end:1718304547912--><><!--begin:1718304836749--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304572_cv>:&nbsp;</b></span>yes.  I need 5 of the RCRA/EPA classes</div><!--end:1718304836749--><><!--begin:1718304580750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304580_co>:&nbsp;</b></span>Got it!</div><!--end:1718304580750--><><!--begin:1718304605001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304604_co>:&nbsp;</b></span>I will get you a seperate password set email so you can log in at the main site and purchase training</div><!--end:1718304605001--><><!--begin:1718304908993--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304644_cv>:&nbsp;</b></span>Wonderful.  Thank you.</div><!--end:1718304908993--><><!--begin:1718304763614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304763_co>:&nbsp;</b></span>Just sent did you receive it.  It is coming from our NetSuite system</div><!--end:1718304763614--><><!--begin:1718305039396--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304775_cv>:&nbsp;</b></span>Okay it looks like i am in.  Thank you so much for your help.</div><!--end:1718305039396--><><!--begin:1718304787105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304786_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718304787105--><><!--begin:1718304860422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304860_co>:&nbsp;</b></span>Is there anything else I can assist you with today/</div><!--end:1718304860422--><><!--begin:1718305263449--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304999_cv>:&nbsp;</b></span>i dont think so.  Have a wonderful weekend.</div><!--end:1718305263449--><><!--begin:1718305103527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718305103_co>:&nbsp;</b></span>You as well!</div><!--end:1718305103527--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to reset my password because i dont remember it but i am not receiving the email to do so.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDan: good and yourself?\r\nTiffany: Good thank you\r\nTiffany: One moment please\r\nDan: sure\r\nTiffany: I just sent the password reset email did you receive it.  Please check junk or spam if needed.\r\nTiffany: To assign courses to other students be sure you are on the home tab and to complete training of your own please be sure you are on the my training tab\r\nDan: I did and i reset my password but its still not letting me log in.  I am trying to purchase some training classes.\r\nTiffany: I understand that is a different site\r\nTiffany: I did just speak with Robert on the phone and\r\nDan: oh but thats the site i clicked forget password on.\r\nTiffany: he already purchased an online 24-HAZ course for you to assign to another student as needed.\r\nTiffany: Do you need to purchase additional training?\r\nDan: yes.  I need 5 of the RCRA/EPA classes\r\nTiffany: Got it!\r\nTiffany: I will get you a seperate password set email so you can log in at the main site and purchase training\r\nDan: Wonderful.  Thank you.\r\nTiffany: Just sent did you receive it.  It is coming from our NetSuite system\r\nDan: Okay it looks like i am in.  Thank you so much for your help.\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today/\r\nDan: i dont think so.  Have a wonderful weekend.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343007904VX', 1718369377, 1718370142, 1, 23, 8, 6, 0, 0, 0, 0, 5073, 0, 0, 0, 0, 'Tom Wagner', 'thomas.wagner@purina.nestle.com', '208.214.143.14', 'ab8ce4a0b777f75967e8fb75267911e2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Nestle Purina-cus-Online Course-_-DOT HAZMAT refresher-cus-', 'I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718369378892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369378_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tom Wagner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718369378892--><><!--begin:1718369395789--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369396_cv>:&nbsp;</b></span>good</div><!--end:1718369395789--><><!--begin:1718369424726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369424_co>:&nbsp;</b></span>One moment while I bring up your account</div><!--end:1718369424726--><><!--begin:1718369469280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369469_co>:&nbsp;</b></span>I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding</div><!--end:1718369469280--><><!--begin:1718369514667--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369514_cv>:&nbsp;</b></span>I&#39;ve done the quiz already too, but I can do it again</div><!--end:1718369514667--><><!--begin:1718369552191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369552_co>:&nbsp;</b></span>The quiz is not inside the module unit but located underneath it.</div><!--end:1718369552191--><><!--begin:1718369632574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369632_co>:&nbsp;</b></span>You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed</div><!--end:1718369632574--><><!--begin:1718369656550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369656_co>:&nbsp;</b></span>Yes it looks like you have started it now!</div><!--end:1718369656550--><><!--begin:1718369688352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369688_co>:&nbsp;</b></span>After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1718369688352--><><!--begin:1718369730367--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369730_cv>:&nbsp;</b></span>ok I&#39;ll spend more time, thanks</div><!--end:1718369730367--><><!--begin:1718369741536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369741_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369741536--><><!--begin:1718369750998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369750_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369750998--><><!--begin:1718369751359--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369751_cv>:&nbsp;</b></span>is there a place I can see time spent?</div><!--end:1718369751359--><><!--begin:1718369785622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369785_co>:&nbsp;</b></span>There is a show details link on each module do you see that link?</div><!--end:1718369785622--><><!--begin:1718369834471--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369834_cv>:&nbsp;</b></span>I see it now, thanks</div><!--end:1718369834471--><><!--begin:1718369852088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369851_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369852088--><><!--begin:1718369860123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369859_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369860123--><><!--begin:1718370141311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718370141_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718370141311--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tom Wagner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTom Wagner: good\r\nTiffany: One moment while I bring up your account\r\nTiffany: I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding\r\nTom Wagner: I&#39;ve done the quiz already too, but I can do it again\r\nTiffany: The quiz is not inside the module unit but located underneath it.\r\nTiffany: You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed\r\nTiffany: Yes it looks like you have started it now!\r\nTiffany: After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTom Wagner: ok I&#39;ll spend more time, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTom Wagner: is there a place I can see time spent?\r\nTiffany: There is a show details link on each module do you see that link?\r\nTom Wagner: I see it now, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34301256539', 1718374060, 1718374202, 2, 23, 30, 4, 0, 0, 5, 0, 2039, 0, 0, 0, 0, 'Eric Wasson', 'ewasson@gmail.com', '184.16.133.15', '2356a9a2336771ff4425a1f0cd22b816', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ClaimShield-cus-', 'Class days & times for 071524-IND-40 HAZ', '<div class=\'ca\'><div class=\'info_box\'><i>Class days & times for 071524-IND-40 HAZ</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718374064006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374063_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Wasson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718374064006--><><!--begin:1718374107577--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374107_cv>:&nbsp;</b></span>Hi Tiffany, I am well, thank you</div><!--end:1718374107577--><><!--begin:1718374108351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374108_co>:&nbsp;</b></span>4/10-hour days Tuesday through Friday 8:00am-6:00pm</div><!--end:1718374108351--><><!--begin:1718374117701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374117_co>:&nbsp;</b></span>Glad to hear it!</div><!--end:1718374117701--><><!--begin:1718374127333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374127_co>:&nbsp;</b></span>The answer to your question is  4/10-hour days Tuesday through Friday 8:00am-6:00pm</div><!--end:1718374127333--><><!--begin:1718374140882--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374140_cv>:&nbsp;</b></span>Perfect.  Thank you</div><!--end:1718374140882--><><!--begin:1718374184866--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374184_cv>:&nbsp;</b></span>Have a great weekend</div><!--end:1718374184866--><><!--begin:1718374189733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374189_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718374189733--><><!--begin:1718374192397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374192_co>:&nbsp;</b></span>You too!!</div><!--end:1718374192397--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Class days & times for 071524-IND-40 HAZ\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Wasson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Wasson: Hi Tiffany, I am well, thank you\r\nTiffany: 4/10-hour days Tuesday through Friday 8:00am-6:00pm\r\nTiffany: Glad to hear it!\r\nTiffany: The answer to your question is  4/10-hour days Tuesday through Friday 8:00am-6:00pm\r\nEric Wasson: Perfect.  Thank you\r\nEric Wasson: Have a great weekend\r\nTiffany: You are welcome!\r\nTiffany: You too!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3430153188R', 1718376792, 1718377269, 1, 23, 10, 7, 0, 0, 5, 0, 5337, 672, 0, 0, 0, 'Katrina', 'katie@prestige-environmental.com', '50.78.55.54', 'a33a6882062af22286a9c1cc4e77f840', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Prestige Environmental-cus-Online Course-_-40 hour HAZWOPER-cus-', 'The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.', '<div class=\'ca\'><div class=\'info_box\'><i>The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718376795896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376795_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katrina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718376795896--><><!--begin:1718376807198--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718376806_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1718376807198--><><!--begin:1718376839186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376839_co>:&nbsp;</b></span>I am good thank you</div><!--end:1718376839186--><><!--begin:1718376854997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376854_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1718376854997--><><!--begin:1718376865735--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718376865_cv>:&nbsp;</b></span>Ok! Take your time</div><!--end:1718376865735--><><!--begin:1718376926076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376925_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718376926076--><><!--begin:1718377088746--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377088_cv>:&nbsp;</b></span>I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!</div><!--end:1718377088746--><><!--begin:1718377181392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377181_co>:&nbsp;</b></span>Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718377181392--><><!--begin:1718377235443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377235_co>:&nbsp;</b></span>You can now proceed forward.</div><!--end:1718377235443--><><!--begin:1718377254368--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377254_cv>:&nbsp;</b></span>Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget</div><!--end:1718377254368--><><!--begin:1718377260816--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377260_cv>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1718377260816--><><!--begin:1718377266059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377265_co>:&nbsp;</b></span>You as well!!</div><!--end:1718377266059--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katrina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatrina: Good! How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nKatrina: Ok! Take your time\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nKatrina: I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!\r\nTiffany: Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: You can now proceed forward.\r\nKatrina: Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget\r\nKatrina: Have a wonderful day!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343022968K3', 1718384439, 1718384606, 1, 23, 6, 3, 0, 0, 0, 0, 2073, 0, 0, 0, 0, 'Damon', 'dabeyta@connellresources.com', '50.169.148.122', '46eaac445a80de9c16c5aff94bddc9c5', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Connell Resources-cus-Online Course-_-HAZMAT transportation-cus-', 'In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. ', '<div class=\'ca\'><div class=\'info_box\'><i>In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718384440850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384440_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Damon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718384440850--><><!--begin:1718384454762--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384454_cv>:&nbsp;</b></span>I am well thank you, and you?</div><!--end:1718384454762--><><!--begin:1718384477681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384477_co>:&nbsp;</b></span>Good thank you!</div><!--end:1718384477681--><><!--begin:1718384489099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384488_co>:&nbsp;</b></span>Are you purchasing online training or seminar in person training?</div><!--end:1718384489099--><><!--begin:1718384498048--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384498_cv>:&nbsp;</b></span>Online</div><!--end:1718384498048--><><!--begin:1718384540283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384540_co>:&nbsp;</b></span>Once you complete the purchase you will get an email to log in as a group manager into our online training site to assign the course to a participant.  </div><!--end:1718384540283--><><!--begin:1718384590025--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384590_cv>:&nbsp;</b></span>Ok, different when I used this in the past, I have the email now, thank you</div><!--end:1718384590025--><><!--begin:1718384600580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384600_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718384600580--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Damon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDamon: I am well thank you, and you?\r\nTiffany: Good thank you!\r\nTiffany: Are you purchasing online training or seminar in person training?\r\nDamon: Online\r\nTiffany: Once you complete the purchase you will get an email to log in as a group manager into our online training site to assign the course to a participant.  \r\nDamon: Ok, different when I used this in the past, I have the email now, thank you\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34302761122', 1718389080, 1718389194, 1, 23, 4, 2, 0, 0, 5, 0, 1650, 0, 0, 0, 0, 'Josh Marteny', 'joshm@ceina.pro', '24.112.138.159', '353ad456f980c16346d754a4837481d2', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Creative Engineers-cus-Online Course-_-INT8HAZHS-cus-', 'Made purchase but course does not appear in my list to access?', '<div class=\'ca\'><div class=\'info_box\'><i>Made purchase but course does not appear in my list to access?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718389082786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389082_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Josh Marteny</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718389082786--><><!--begin:1718389097196--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389096_cv>:&nbsp;</b></span>ok</div><!--end:1718389097196--><><!--begin:1718389147348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389147_co>:&nbsp;</b></span>Please refresh your page and it should be showing in there now</div><!--end:1718389147348--><><!--begin:1718389169784--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389169_cv>:&nbsp;</b></span>yep, there it is now. Thanks!</div><!--end:1718389169784--><><!--begin:1718389181889--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389181_cv>:&nbsp;</b></span>that&#39;</div><!--end:1718389181889--><><!--begin:1718389186674--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389186_cv>:&nbsp;</b></span>s all i needed</div><!--end:1718389186674--><><!--begin:1718389188535--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389188_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718389188535--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Made purchase but course does not appear in my list to access?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Josh Marteny!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJosh Marteny: ok\r\nTiffany: Please refresh your page and it should be showing in there now\r\nJosh Marteny: yep, there it is now. Thanks!\r\nJosh Marteny: that&#39;\r\nJosh Marteny: s all i needed\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3432744883C', 1718635960, 1718636280, 2, 23, 7, 3, 0, 0, 0, 1, 2608, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '13712165d90546b4366866682fbe4ae1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CKS-cus-', 'Would like to know if my access can be extended beyond 6/19', '<div class=\'ca\'><div class=\'info_box\'><i>Would like to know if my access can be extended beyond 6/19</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718635961741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718635961_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718635961741--><><!--begin:1718635995341--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718635991_cv>:&nbsp;</b></span>Hello</div><!--end:1718635995341--><><!--begin:1718636045917--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636042_cv>:&nbsp;</b></span>I would like to know if my access can be extended beyond 6/19</div><!--end:1718636045917--><><!--begin:1718636066106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636065_co>:&nbsp;</b></span>Since you have already been given the 30 day extension at no fee if you need another extension there is a 25% reactivation fee that would need to be paid before extending you more.  </div><!--end:1718636066106--><><!--begin:1718636122347--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636118_cv>:&nbsp;</b></span>How much is that?</div><!--end:1718636122347--><><!--begin:1718636158250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636158_co>:&nbsp;</b></span>$81.25</div><!--end:1718636158250--><><!--begin:1718636221978--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636218_cv>:&nbsp;</b></span>Ok I will reach out again on 6/19</div><!--end:1718636221978--><><!--begin:1718636228916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636228_co>:&nbsp;</b></span>I just sent you an email with details on how to proceed if you would like to do so.</div><!--end:1718636228916--><><!--begin:1718636239660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636239_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718636239660--><><!--begin:1718636244984--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636241_cv>:&nbsp;</b></span>great, thank yuo</div><!--end:1718636244984--><><!--begin:1718636247147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636246_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718636247147--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Would like to know if my access can be extended beyond 6/19\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: Hello\r\nPaula Camacho: I would like to know if my access can be extended beyond 6/19\r\nTiffany: Since you have already been given the 30 day extension at no fee if you need another extension there is a 25% reactivation fee that would need to be paid before extending you more.  \r\nPaula Camacho: How much is that?\r\nTiffany: $81.25\r\nPaula Camacho: Ok I will reach out again on 6/19\r\nTiffany: I just sent you an email with details on how to proceed if you would like to do so.\r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Camacho: great, thank yuo\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343275532QK', 1718637011, 1718637247, 1, 23, 12, 8, 0, 0, 5, 0, 2388, 0, 0, 0, 0, 'Sam Jennings', 'JenningsSD@bv.com', '136.32.206.206', '4c00fc5808ec2332dcd6729d1d328c1f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Black & Veatch-cus-Online Course-_-HAZWOPER Online 40-cus-', 'I just purchased the training. Where can I access it at now?', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased the training. Where can I access it at now?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718637013644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sam Jennings</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718637013644--><><!--begin:1718637033784--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637032_cv>:&nbsp;</b></span>I am well. How about yourself?</div><!--end:1718637033784--><><!--begin:1718637064222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637064_co>:&nbsp;</b></span>Good thanks.  You should have received an email with how to set up your online training account and log in.</div><!--end:1718637064222--><><!--begin:1718637071496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637071_co>:&nbsp;</b></span>Did you receive that email?</div><!--end:1718637071496--><><!--begin:1718637128757--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637127_cv>:&nbsp;</b></span>I only received an email with my purchase receipt</div><!--end:1718637128757--><><!--begin:1718637154399--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637154_co>:&nbsp;</b></span>Maybe the other one went to junk mail.  Can you please check there?</div><!--end:1718637154399--><><!--begin:1718637187775--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637186_cv>:&nbsp;</b></span>Ah, yes it did. Rookie mistake hahah, sorry</div><!--end:1718637187775--><><!--begin:1718637197942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637197_co>:&nbsp;</b></span>No worries</div><!--end:1718637197942--><><!--begin:1718637205136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637204_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718637205136--><><!--begin:1718637220105--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637218_cv>:&nbsp;</b></span>That is all. Have a nice day!</div><!--end:1718637220105--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just purchased the training. Where can I access it at now?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sam Jennings!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSam Jennings: I am well. How about yourself?\r\nTiffany: Good thanks.  You should have received an email with how to set up your online training account and log in.\r\nTiffany: Did you receive that email?\r\nSam Jennings: I only received an email with my purchase receipt\r\nTiffany: Maybe the other one went to junk mail.  Can you please check there?\r\nSam Jennings: Ah, yes it did. Rookie mistake hahah, sorry\r\nTiffany: No worries\r\nTiffany: Is there anything else I can assist you with today?\r\nSam Jennings: That is all. Have a nice day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343277145RZ', 1718638622, 1718639294, 1, 23, 12, 7, 0, 0, 5, 0, 3128, 0, 0, 0, 0, 'Matt', 'mkurpaski@cape-inc.com', '174.231.84.205', 'a4bb446b531c3d26033affa4360da308', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-CAPE-cus-Online Course-_-INT8HAZHS-cus-', 'I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718638626381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638626_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718638626381--><><!--begin:1718638669863--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638666_cv>:&nbsp;</b></span>I am trying to sign up for a class but I get the notification, D not honor.</div><!--end:1718638669863--><><!--begin:1718638679031--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638675_cv>:&nbsp;</b></span>&quot;Do not Honor.&quot;</div><!--end:1718638679031--><><!--begin:1718638685829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638685_co>:&nbsp;</b></span>Did you try to enter cc information?</div><!--end:1718638685829--><><!--begin:1718638693832--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638690_cv>:&nbsp;</b></span>Whenever I attempt to make payment.</div><!--end:1718638693832--><><!--begin:1718638721843--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638718_cv>:&nbsp;</b></span>I am going to do that again.</div><!--end:1718638721843--><><!--begin:1718638763787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638763_co>:&nbsp;</b></span>Please be sure all credit card info entered is correct.  It may be declining.</div><!--end:1718638763787--><><!--begin:1718639133996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639133_co>:&nbsp;</b></span>Are you still there? Do you still need assistance?</div><!--end:1718639133996--><><!--begin:1718639163864--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718639160_cv>:&nbsp;</b></span>I still can&#39;t get it to work.This might be on my companies side. Thank you for your help.</div><!--end:1718639163864--><><!--begin:1718639179275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639179_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718639179275--><><!--begin:1718639209437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639209_co>:&nbsp;</b></span>IF you need more assistance on looking into this, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718639209437--><><!--begin:1718639295802--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718639292_cv>:&nbsp;</b></span>You too.</div><!--end:1718639295802--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: I am trying to sign up for a class but I get the notification, D not honor.\r\nMatt: &quot;Do not Honor.&quot;\r\nTiffany: Did you try to enter cc information?\r\nMatt: Whenever I attempt to make payment.\r\nMatt: I am going to do that again.\r\nTiffany: Please be sure all credit card info entered is correct.  It may be declining.\r\nTiffany: Are you still there? Do you still need assistance?\r\nMatt: I still can&#39;t get it to work.This might be on my companies side. Thank you for your help.\r\nTiffany: You are welcome!\r\nTiffany: IF you need more assistance on looking into this, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMatt: You too.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('34327732184', 1718638797, 1718638920, 2, 23, 10, 5, 0, 0, 0, 0, 1300, 0, 0, 0, 0, 'Mark', 'mpomaville@bskassociates.com', '23.113.45.158', 'd5431056002eea886b9e25052d140aee', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-BSK Associates-cus-', 'I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718638799327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638799_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718638799327--><><!--begin:1718638816915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638816_co>:&nbsp;</b></span>You will get an email after the order is complete to assign the seat to the student</div><!--end:1718638816915--><><!--begin:1718638838920--><div class=\'cv\'><span class=\'notranslate\'><b>Mark<timestamp_1718638839_cv>:&nbsp;</b></span>Got it. Thanks.</div><!--end:1718638838920--><><!--begin:1718638913516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638913_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718638913516--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mark!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You will get an email after the order is complete to assign the seat to the student\r\nMark: Got it. Thanks.\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343291578HX', 1718653052, 1718653451, 1, 23, 9, 6, 0, 0, 0, 0, 4680, 0, 0, 0, 0, 'Savanna Sullivan', 'ssullivan@trccompanies.com', '136.226.101.23', '6feed6fe83bb5e7568eab559ffb45854', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC Companies-cus-Online Course-_-HAZWOPER-cus-', 'On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718653053427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653053_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Savanna Sullivan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718653053427--><><!--begin:1718653149175--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653149_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718653149175--><><!--begin:1718653268167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653268_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718653268167--><><!--begin:1718653451751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653451_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718653451751--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Savanna Sullivan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('34329195352', 1718653444, 1718653976, 2, 23, 26, 7, 0, 0, 0, 0, 1192, 0, 0, 0, 0, 'eric', 'eric.weber@beigene.com', '50.174.2.110', '742fbfd27c844130d80d4f9036067669', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-beigene-cus-', 'Does everything need to be paid via credit card, or POs?', '<div class=\'ca\'><div class=\'info_box\'><i>Does everything need to be paid via credit card, or POs?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718653500973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653500_co>:&nbsp;</b></span>No we can invoice companies that are based out of the US but there are additional fees for invoicing</div><!--end:1718653500973--><><!--begin:1718653544419--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1718653545_cv>:&nbsp;</b></span>So you only invoice if the company is based out of the US?</div><!--end:1718653544419--><><!--begin:1718653548021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653547_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718653548021--><><!--begin:1718653976973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653976_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1718653976973--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Does everything need to be paid via credit card, or POs?\r\nTiffany has joined the chat.\r\nTiffany: No we can invoice companies that are based out of the US but there are additional fees for invoicing\r\neric: So you only invoice if the company is based out of the US?\r\nTiffany: Hi, eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes that is correct\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('343294232GQ', 1718655724, 1718657427, 2, 23, 28, 4, 0, 0, 0, 0, 5688, 0, 0, 0, 0, 'Kathy Barnes', 'Kathy.Barnes@tetratech.com', '152.186.209.94', 'ad571c786aff4dfa74926d3fd2bffa7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech-cus-', 'Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718655727359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655727_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kathy Barnes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718655727359--><><!--begin:1718655748621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655748_co>:&nbsp;</b></span>You can register directly on the website</div><!--end:1718655748621--><><!--begin:1718655772325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655772_co>:&nbsp;</b></span>If it is for an online training you will receive an email after purchase to log in as a group manager and assign the course to the student</div><!--end:1718655772325--><><!--begin:1718655798700--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718655798_cv>:&nbsp;</b></span>Would you mind emailing that to me so I can register my employee?</div><!--end:1718655798700--><><!--begin:1718655879855--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655879_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1718655879855--><><!--begin:1718656296887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656296_co>:&nbsp;</b></span>Do you need additional assistance?</div><!--end:1718656296887--><><!--begin:1718656479707--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656479_cv>:&nbsp;</b></span>can I call with a credit card to pay for the course?</div><!--end:1718656479707--><><!--begin:1718656536496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656536_co>:&nbsp;</b></span>I cannot take credit card info over the phone since I cannot verify identify/ownership</div><!--end:1718656536496--><><!--begin:1718656565675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656565_co>:&nbsp;</b></span>You can either place the order fully online and enter cc info there or I can send you a payment auth form to complete and return with an estimate</div><!--end:1718656565675--><><!--begin:1718656582107--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656582_cv>:&nbsp;</b></span>Please send me the authorizaton form.</div><!--end:1718656582107--><><!--begin:1718656619771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656619_co>:&nbsp;</b></span>Which 40 HAZ course do you want your employee to attend online or seminar?</div><!--end:1718656619771--><><!--begin:1718656663957--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656663_cv>:&nbsp;</b></span>OSHA-40-Hour-HAZWOPER (32 hours online 8 hours in person)</div><!--end:1718656663957--><><!--begin:1718656681468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656681_co>:&nbsp;</b></span>Which office are you/the student with?</div><!--end:1718656681468--><><!--begin:1718656736935--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656736_cv>:&nbsp;</b></span>Tetra Tech Boston, MA</div><!--end:1718656736935--><><!--begin:1718656766368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656766_co>:&nbsp;</b></span>I will send you the estimate and form in a few minutes</div><!--end:1718656766368--><><!--begin:1718656773144--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656773_cv>:&nbsp;</b></span>Thank you.</div><!--end:1718656773144--><><!--begin:1718656842353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656842_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718656842353--><><!--begin:1718656849785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656849_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718656849785--><><!--begin:1718656911143--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656911_cv>:&nbsp;</b></span>Thank you that is all.</div><!--end:1718656911143--><><!--begin:1718656924276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656924_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718656924276--><><!--begin:1718656993881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656993_co>:&nbsp;</b></span>The email has been sent</div><!--end:1718656993881--><><!--begin:1718657108849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718657108_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1718657108849--><><!--begin:1718657332683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718657332_co>:&nbsp;</b></span>If you did not receive the email or if have any questions, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718657332683--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kathy Barnes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You can register directly on the website\r\nTiffany: If it is for an online training you will receive an email after purchase to log in as a group manager and assign the course to the student\r\nKathy Barnes: Would you mind emailing that to me so I can register my employee?\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: Do you need additional assistance?\r\nKathy Barnes: can I call with a credit card to pay for the course?\r\nTiffany: I cannot take credit card info over the phone since I cannot verify identify/ownership\r\nTiffany: You can either place the order fully online and enter cc info there or I can send you a payment auth form to complete and return with an estimate\r\nKathy Barnes: Please send me the authorizaton form.\r\nTiffany: Which 40 HAZ course do you want your employee to attend online or seminar?\r\nKathy Barnes: OSHA-40-Hour-HAZWOPER (32 hours online 8 hours in person)\r\nTiffany: Which office are you/the student with?\r\nKathy Barnes: Tetra Tech Boston, MA\r\nTiffany: I will send you the estimate and form in a few minutes\r\nKathy Barnes: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKathy Barnes: Thank you that is all.\r\nTiffany: You are most welcome!\r\nTiffany: The email has been sent\r\nTiffany: Did you receive it?\r\nTiffany: If you did not receive the email or if have any questions, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343354754X4', 1718716228, 1718716625, 2, 23, 9, 5, 0, 0, 0, 0, 2684, 0, 0, 0, 0, 'LaVerne Jackson', 'laverne.jackson@cedarconcepts.net', '12.4.248.234', '29d5110984d516a60669e4be4ba177e3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Cedar Concepts Corporation-cus-', 'Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718716231118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LaVerne Jackson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718716231118--><><!--begin:1718716255498--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716255_cv>:&nbsp;</b></span>fine</div><!--end:1718716255498--><><!--begin:1718716271267--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716271_cv>:&nbsp;</b></span>how are you Tiffany</div><!--end:1718716271267--><><!--begin:1718716286297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716286_co>:&nbsp;</b></span>I am good thanks!  Your course due date is set by your employer.</div><!--end:1718716286297--><><!--begin:1718716305943--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716305_cv>:&nbsp;</b></span>ok Thanks </div><!--end:1718716305943--><><!--begin:1718716309249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716309_co>:&nbsp;</b></span>The course itself will not expire until the listed end date which is September 13 from what I see</div><!--end:1718716309249--><><!--begin:1718716383886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716383_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718716383886--><><!--begin:1718716396934--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716396_cv>:&nbsp;</b></span>Thanks for the information that is all i needed.</div><!--end:1718716396934--><><!--begin:1718716442309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716442_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718716442309--><><!--begin:1718716457532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716457_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718716457532--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension\r\nTiffany has joined the chat.\r\nTiffany: Hi, LaVerne Jackson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaVerne Jackson: fine\r\nLaVerne Jackson: how are you Tiffany\r\nTiffany: I am good thanks!  Your course due date is set by your employer.\r\nLaVerne Jackson: ok Thanks \r\nTiffany: The course itself will not expire until the listed end date which is September 13 from what I see\r\nTiffany: Is there anything else I can assist you with today?\r\nLaVerne Jackson: Thanks for the information that is all i needed.\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34335701448', 1718718504, 1718718675, 2, 23, 26, 3, 0, 0, 5, 1, 1633, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a676b60b92e51a91e4658f44093bb896', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-RWA-cus-', 'Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718718508752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718508_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718718508752--><><!--begin:1718718520838--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1718718520_cv>:&nbsp;</b></span>Great, you?</div><!--end:1718718520838--><><!--begin:1718718535472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718535_co>:&nbsp;</b></span>Good thanks!</div><!--end:1718718535472--><><!--begin:1718718561331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718561_co>:&nbsp;</b></span>One moment please</div><!--end:1718718561331--><><!--begin:1718718629912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718629_co>:&nbsp;</b></span>I will get them rescheduled for you and send you and the students the updated class email</div><!--end:1718718629912--><><!--begin:1718718673288--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1718718673_cv>:&nbsp;</b></span>Awesome, thank you.</div><!--end:1718718673288--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Great, you?\r\nTiffany: Good thanks!\r\nTiffany: One moment please\r\nTiffany: I will get them rescheduled for you and send you and the students the updated class email\r\nAmy Velasquez: Awesome, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343364640XM', 1718726121, 1718726460, 2, 19, 16, 13, 0, 0, 0, 0, 1656, 0, 0, 0, 0, 'Janice Newell', 'jnewell@scsengineers.com', '97.87.5.180', 'db077931b0746016fbb89d3bf89d05dd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SCS Engineers-cus-', 'I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718726096808--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726232_co>:&nbsp;</b></span>Good Morning Janice</div><!--end:1718726096808--><><!--begin:1718726343289--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726343_cv>:&nbsp;</b></span>Good morning. I just registered Rachel Runzheimer for next week&#39;s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.</div><!--end:1718726343289--><><!--begin:1718726243377--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726378_co>:&nbsp;</b></span>That class was just confirmed so you will receive an email with all of that information shortly</div><!--end:1718726243377--><><!--begin:1718726392031--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726392_cv>:&nbsp;</b></span>Thank you.</div><!--end:1718726392031--><><!--begin:1718726297900--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726433_co>:&nbsp;</b></span>My pleasure!!  Is there anything else I can help you with?</div><!--end:1718726297900--><><!--begin:1718726457753--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726457_cv>:&nbsp;</b></span>Not today. Thank you!</div><!--end:1718726457753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n\r\nTracy has joined the chat.\r\nTracy: Good Morning Janice\r\nJanice Newell: Good morning. I just registered Rachel Runzheimer for next week&#39;s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\nTracy: That class was just confirmed so you will receive an email with all of that information shortly\r\nJanice Newell: Thank you.\r\nTracy: My pleasure!!  Is there anything else I can help you with?\r\nJanice Newell: Not today. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3433670413V', 1718728515, 1718731414, 1, 23, 9, 4, 0, 0, 0, 0, 9313, 0, 0, 0, 0, 'Alexandra Mendez', 'alexandramendez0425@gmail.com', '71.197.64.103', '1fe12524d4b66ad1504c2580d09fb124', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Madera County-cus-Online Course-_-HAZWOPER 40-cus-', 'Unable to recall my log in information. Need assistance.', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to recall my log in information. Need assistance.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718728519010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728518_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandra Mendez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718728519010--><><!--begin:1718728562243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728562_co>:&nbsp;</b></span>Are you trying to log in and purchase training or log in to complete / start an online course?</div><!--end:1718728562243--><><!--begin:1718728588487--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728588_cv>:&nbsp;</b></span>Good, need help to log in to my account. Also, I received an email that I have 2 weeks left for my training to be completed & unfortunately I am out of the office for 2 weeks & would require an extension if that is possible with my account.</div><!--end:1718728588487--><><!--begin:1718728601702--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728601_cv>:&nbsp;</b></span>I am trying to log onto my existing account</div><!--end:1718728601702--><><!--begin:1718728635478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728635_co>:&nbsp;</b></span>I have sent a password reset email to <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a></div><!--end:1718728635478--><><!--begin:1718728712298--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728712_cv>:&nbsp;</b></span>A web page saying my account is You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.<br><br>Please close and reopen your browser to try again.<br><br>If you need assistance, please contact us at <a href=\'mailto:Dept_Support@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dept_Support@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a>.</div><!--end:1718728712298--><><!--begin:1718728785674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728785_co>:&nbsp;</b></span>You can close the browser then reopen it and use the password reset email to log in.  As you are taking the online 40-Hour HAZWOPER standard course the FULL course is supposed to be completed by the expiration date.  Which includes the 32-hours of online trianing, the 8-hour in person dressout class, then the final exam back online--is supposed to be all complete with in the 90 days.  </div><!--end:1718728785674--><><!--begin:1718728839361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728839_co>:&nbsp;</b></span>I can offer a one time 30 day extension from your expiration date which will bring you to 07/28 if you need more time to complete the course you will need to pay a 25% course reactivation fee.  </div><!--end:1718728839361--><><!--begin:1718728899329--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728899_cv>:&nbsp;</b></span>Yes, I would appreciate it. Once, I complete the online training course how or who do I email for the 8 hour in person training?</div><!--end:1718728899329--><><!--begin:1718728964589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728964_co>:&nbsp;</b></span>I just sent you an email with info about the extension and a link to view the schedule for the hands-on classes.  To register you will just email me back once you have a date/locaiton in mind as well as all the online training completed</div><!--end:1718728964589--><><!--begin:1718729024402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729024_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718729024402--><><!--begin:1718729043848--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729043_cv>:&nbsp;</b></span>Still showing me the same thing, my account is not allowing me to reset a password.</div><!--end:1718729043848--><><!--begin:1718729093396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729093_co>:&nbsp;</b></span>Are you on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729093396--><><!--begin:1718729128617--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729128_cv>:&nbsp;</b></span>Yes. Same thing is popping up.</div><!--end:1718729128617--><><!--begin:1718729140429--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729140_cv>:&nbsp;</b></span>You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.<br><br>Please close and reopen your browser to try again.<br><br>If you need assistance, please contact us at <a href=\'mailto:Dept_Support@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dept_Support@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a>.</div><!--end:1718729140429--><><!--begin:1718729173812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729173_co>:&nbsp;</b></span>The email on your account is <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a><br>I have reset the password to safety123 </div><!--end:1718729173812--><><!--begin:1718729213965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729213_co>:&nbsp;</b></span>If you continue to have issues please close the page and use the link above to reopen the site</div><!--end:1718729213965--><><!--begin:1718729222630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729222_co>:&nbsp;</b></span>This link: <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729222630--><><!--begin:1718729278861--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729278_cv>:&nbsp;</b></span>Same page comes up</div><!--end:1718729278861--><><!--begin:1718729298415--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729298_cv>:&nbsp;</b></span>My account is disabled</div><!--end:1718729298415--><><!--begin:1718729319443--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729319_cv>:&nbsp;</b></span>It&#39;s letting me know for 16 minutes</div><!--end:1718729319443--><><!--begin:1718729422119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729421_co>:&nbsp;</b></span>One moment please</div><!--end:1718729422119--><><!--begin:1718729670169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729670_co>:&nbsp;</b></span>I was able to log in as you</div><!--end:1718729670169--><><!--begin:1718729693196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729693_co>:&nbsp;</b></span>So please click the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729693196--><><!--begin:1718729715371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729715_co>:&nbsp;</b></span>enter your email as <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a></div><!--end:1718729715371--><><!--begin:1718729727566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729727_co>:&nbsp;</b></span>Then type the password in as safety123</div><!--end:1718729727566--><><!--begin:1718730050741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718730050_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1718730050741--><><!--begin:1718730704047--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730704_cv>:&nbsp;</b></span>Let me see if it works</div><!--end:1718730704047--><><!--begin:1718730725763--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730725_cv>:&nbsp;</b></span>Not working.</div><!--end:1718730725763--><><!--begin:1718730743474--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730743_cv>:&nbsp;</b></span>Incorrect email or password</div><!--end:1718730743474--><><!--begin:1718730776086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718730775_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718730776086--><><!--begin:1718731414222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731414_co>:&nbsp;</b></span>Have you closed your browser completely and then tried using the link to reopen the page?</div><!--end:1718731414222--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Unable to recall my log in information. Need assistance.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandra Mendez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are you trying to log in and purchase training or log in to complete / start an online course?\r\nAlexandra Mendez: Good, need help to log in to my account. Also, I received an email that I have 2 weeks left for my training to be completed & unfortunately I am out of the office for 2 weeks & would require an extension if that is possible with my account.\r\nAlexandra Mendez: I am trying to log onto my existing account\r\nTiffany: I have sent a password reset email to mailto:alexandramendez0425@gmail.com\r\nAlexandra Mendez: A web page saying my account is You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.Please close and reopen your browser to try again.If you need assistance, please contact us at mailto:Dept_Support@csregs.com or call tel:3033079220.\r\nTiffany: You can close the browser then reopen it and use the password reset email to log in.  As you are taking the online 40-Hour HAZWOPER standard course the FULL course is supposed to be completed by the expiration date.  Which includes the 32-hours of online trianing, the 8-hour in person dressout class, then the final exam back online--is supposed to be all complete with in the 90 days.  \r\nTiffany: I can offer a one time 30 day extension from your expiration date which will bring you to 07/28 if you need more time to complete the course you will need to pay a 25% course reactivation fee.  \r\nAlexandra Mendez: Yes, I would appreciate it. Once, I complete the online training course how or who do I email for the 8 hour in person training?\r\nTiffany: I just sent you an email with info about the extension and a link to view the schedule for the hands-on classes.  To register you will just email me back once you have a date/locaiton in mind as well as all the online training completed\r\nTiffany: Is there anything else I can assist you with today?\r\nAlexandra Mendez: Still showing me the same thing, my account is not allowing me to reset a password.\r\nTiffany: Are you on https://csregsonline.com/\r\nAlexandra Mendez: Yes. Same thing is popping up.\r\nAlexandra Mendez: You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.Please close and reopen your browser to try again.If you need assistance, please contact us at mailto:Dept_Support@csregs.com or call tel:3033079220.\r\nTiffany: The email on your account is mailto:alexandramendez0425@gmail.comI have reset the password to safety123 \r\nTiffany: If you continue to have issues please close the page and use the link above to reopen the site\r\nTiffany: This link: https://csregsonline.com\r\nAlexandra Mendez: Same page comes up\r\nAlexandra Mendez: My account is disabled\r\nAlexandra Mendez: It&#39;s letting me know for 16 minutes\r\nTiffany: One moment please\r\nTiffany: I was able to log in as you\r\nTiffany: So please click the following link: https://csregsonline.com/\r\nTiffany: enter your email as mailto:alexandramendez0425@gmail.com\r\nTiffany: Then type the password in as safety123\r\nTiffany: Do you still need assistance?\r\nAlexandra Mendez: Let me see if it works\r\nAlexandra Mendez: Not working.\r\nAlexandra Mendez: Incorrect email or password\r\nTiffany: https://csregsonline.com/\r\nTiffany: Have you closed your browser completely and then tried using the link to reopen the page?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3433697944R', 1718731303, 1718731760, 2, 23, 44, 9, 0, 0, 5, 0, 2125, 0, 0, 0, 0, 'Joe Messner', 'joe.messner@westonsolutions.com', '172.59.120.236', 'b5b57a59196f02e1fafe3cd655efb691', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718731305058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731304_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe Messner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718731305058--><><!--begin:1718731319133--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731319_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1718731319133--><><!--begin:1718731351974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731351_co>:&nbsp;</b></span>Yes it is currently pending now and management will be making the final class status on that class tomorrow</div><!--end:1718731351974--><><!--begin:1718731397037--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731397_cv>:&nbsp;</b></span>Is it still possible to enroll and attend?</div><!--end:1718731397037--><><!--begin:1718731617840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731617_co>:&nbsp;</b></span>Yes you can enroll on our website</div><!--end:1718731617840--><><!--begin:1718731634727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731634_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1718731634727--><><!--begin:1718731645458--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731645_cv>:&nbsp;</b></span>Thank you, I&#39;ll do that now</div><!--end:1718731645458--><><!--begin:1718731674248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731697_co>:&nbsp;</b></span>Great</div><!--end:1718731674248--><><!--begin:1718731698536--><!--end:1718731698536--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe Messner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoe Messner: Fine thanks\r\nTiffany: Yes it is currently pending now and management will be making the final class status on that class tomorrow\r\nJoe Messner: Is it still possible to enroll and attend?\r\nTiffany: Yes you can enroll on our website\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nJoe Messner: Thank you, I&#39;ll do that now\r\nTiffany: Great\r\n\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343371051TR', 1718732551, 1718732816, 2, 19, 32, 11, 0, 0, 0, 0, 1605, 0, 0, 0, 0, 'Tracey', 'Tracey@skillsinc.com', '65.127.165.27', 'f02905ac0b991135786e2f2c32f0408d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Skills Inc-cus-', 'Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718732525322--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718732660_co>:&nbsp;</b></span>Tracey the online registrations are done a little differently.  If you send me your email address I will email you the instructions for it.</div><!--end:1718732525322--><><!--begin:1718732689461--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732689_cv>:&nbsp;</b></span>mine is </div><!--end:1718732689461--><><!--begin:1718732741171--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732741_cv>:&nbsp;</b></span><a href=\'mailto:tracey@skillsinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tracey@skillsinc.com</a>.  Person taking class is Hans Grevstad  <a href=\'mailto:HansG@skillsinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>HansG@skillsinc.com</a></div><!--end:1718732741171--><><!--begin:1718732652895--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718732788_co>:&nbsp;</b></span>Great give me 5 minutes and it will be in your Inbox</div><!--end:1718732652895--><><!--begin:1718732812832--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732812_cv>:&nbsp;</b></span>Thank you! no rush.  I appreciate your help. </div><!--end:1718732812832--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. \r\nTracy has joined the chat.\r\nTracy: Tracey the online registrations are done a little differently.  If you send me your email address I will email you the instructions for it.\r\nTracey: mine is \r\nTracey: mailto:tracey@skillsinc.com.  Person taking class is Hans Grevstad  mailto:HansG@skillsinc.com\r\nTracy: Great give me 5 minutes and it will be in your Inbox\r\nTracey: Thank you! no rush.  I appreciate your help. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343372382ZW', 1718733879, 1718734167, 2, 23, 31, 9, 0, 0, 5, 1, 3772, 0, 0, 0, 0, 'Mike', 'michaelsmchenry@drs.com', '12.216.216.2', '5f6a4cfe03ab82638272c23d391f506f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-DRS-cus-', 'What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718733881064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733880_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718733881064--><><!--begin:1718733930172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733930_co>:&nbsp;</b></span>8:00 is the start time</div><!--end:1718733930172--><><!--begin:1718733930660--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718733930_cv>:&nbsp;</b></span>I am good how about you</div><!--end:1718733930660--><><!--begin:1718733949293--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718733949_cv>:&nbsp;</b></span>Do you know how long it is</div><!--end:1718733949293--><><!--begin:1718733981882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733981_co>:&nbsp;</b></span>end time is set for 6:00pm but students are usually released about 4:00pm</div><!--end:1718733981882--><><!--begin:1718733986939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733986_co>:&nbsp;</b></span>I am good thanks</div><!--end:1718733986939--><><!--begin:1718734002024--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734002_cv>:&nbsp;</b></span>Ok</div><!--end:1718734002024--><><!--begin:1718734016371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734016_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718734016371--><><!--begin:1718734031160--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734031_cv>:&nbsp;</b></span>I would have a 5.5 hour drive after but if I am on road by 4 that should be fine</div><!--end:1718734031160--><><!--begin:1718734037960--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734037_cv>:&nbsp;</b></span>No I am good.</div><!--end:1718734037960--><><!--begin:1718734054216--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734054_cv>:&nbsp;</b></span>Hold do they provide lunch</div><!--end:1718734054216--><><!--begin:1718734078937--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734079_cv>:&nbsp;</b></span>Or just go get lunch</div><!--end:1718734078937--><><!--begin:1718734091573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734091_co>:&nbsp;</b></span>We do not provide lunch for the class but we do have a lunch break where you can either go to a near by location</div><!--end:1718734091573--><><!--begin:1718734121280--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734121_cv>:&nbsp;</b></span>I would be potentially be bringing two of my employees so just need details. Thanks</div><!--end:1718734121280--><><!--begin:1718734137779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734137_co>:&nbsp;</b></span>Got it!</div><!--end:1718734137779--><><!--begin:1718734147164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734147_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1718734147164--><><!--begin:1718734157545--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734157_cv>:&nbsp;</b></span>Have a good day</div><!--end:1718734157545--><><!--begin:1718734164459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734164_co>:&nbsp;</b></span>You as well!!</div><!--end:1718734164459--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: 8:00 is the start time\r\nMike: I am good how about you\r\nMike: Do you know how long it is\r\nTiffany: end time is set for 6:00pm but students are usually released about 4:00pm\r\nTiffany: I am good thanks\r\nMike: Ok\r\nTiffany: Is there anything else I can assist you with today?\r\nMike: I would have a 5.5 hour drive after but if I am on road by 4 that should be fine\r\nMike: No I am good.\r\nMike: Hold do they provide lunch\r\nMike: Or just go get lunch\r\nTiffany: We do not provide lunch for the class but we do have a lunch break where you can either go to a near by location\r\nMike: I would be potentially be bringing two of my employees so just need details. Thanks\r\nTiffany: Got it!\r\nTiffany: Do you have any other questions?\r\nMike: Have a good day\r\nTiffany: You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34338381628', 1718745323, 1718745628, 2, 23, 42, 5, 0, 0, 5, 1, 3060, 0, 0, 0, 0, 'Joe Messner', 'joe.messner@westonsolutions.com', '172.59.120.236', 'b5b57a59196f02e1fafe3cd655efb691', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'Requesting start date and physical address verification. Needed for flight and rental car reservation. ', '<div class=\'ca\'><div class=\'info_box\'><i>Requesting start date and physical address verification. Needed for flight and rental car reservation. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718745326023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745325_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe Messner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718745326023--><><!--begin:1718745337528--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745337_cv>:&nbsp;</b></span>Good,</div><!--end:1718745337528--><><!--begin:1718745391236--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745391_cv>:&nbsp;</b></span>Need verification on actual start date and physical address for training.</div><!--end:1718745391236--><><!--begin:1718745424641--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745424_cv>:&nbsp;</b></span>Class # 062424-DAL-40 Hour</div><!--end:1718745424641--><><!--begin:1718745433584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745433_co>:&nbsp;</b></span>I can get that for you but I do not show you as registered for any training yet.</div><!--end:1718745433584--><><!--begin:1718745471897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745471_co>:&nbsp;</b></span>If the class is confirmed it will be held at Hampton Inn & Suites Dallas<br>10370 N Central Expressway<br>Dallas TX 75231</div><!--end:1718745471897--><><!--begin:1718745487220--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745487_cv>:&nbsp;</b></span>I&#39;m about to pay for the class right now. Company was inquiring as to the actual start date.</div><!--end:1718745487220--><><!--begin:1718745489648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745489_co>:&nbsp;</b></span>times scheduled are 8:00am-6:00pm Tuesday through Friday </div><!--end:1718745489648--><><!--begin:1718745503360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745503_co>:&nbsp;</b></span>06/25 through 06/28</div><!--end:1718745503360--><><!--begin:1718745512642--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745512_cv>:&nbsp;</b></span>Awsome</div><!--end:1718745512642--><><!--begin:1718745530595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745530_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718745530595--><><!--begin:1718745585926--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745585_cv>:&nbsp;</b></span>Thank you, thats all i needed!</div><!--end:1718745585926--><><!--begin:1718745610281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745610_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718745610281--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Requesting start date and physical address verification. Needed for flight and rental car reservation. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe Messner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoe Messner: Good,\r\nJoe Messner: Need verification on actual start date and physical address for training.\r\nJoe Messner: Class # 062424-DAL-40 Hour\r\nTiffany: I can get that for you but I do not show you as registered for any training yet.\r\nTiffany: If the class is confirmed it will be held at Hampton Inn & Suites Dallas10370 N Central ExpresswayDallas TX 75231\r\nJoe Messner: I&#39;m about to pay for the class right now. Company was inquiring as to the actual start date.\r\nTiffany: times scheduled are 8:00am-6:00pm Tuesday through Friday \r\nTiffany: 06/25 through 06/28\r\nJoe Messner: Awsome\r\nTiffany: Is there anything else I can assist you with today?\r\nJoe Messner: Thank you, thats all i needed!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343444397XM', 1718805868, 1718806092, 1, 23, 7, 3, 0, 0, 5, 0, 3704, 0, 0, 0, 0, 'Jensen Te', 'jte@langan.com', '50.216.159.42', '8d2177577cc0c82efd3191ef694953bd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Langan-cus-Online Course-_-40 HR HAZWOPER-cus-', 'Taking an assessment and cannot proceed. Pressing next does not advance.', '<div class=\'ca\'><div class=\'info_box\'><i>Taking an assessment and cannot proceed. Pressing next does not advance.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718805870342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805870_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jensen Te</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718805870342--><><!--begin:1718805894888--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718805894_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1718805894888--><><!--begin:1718805905215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805905_co>:&nbsp;</b></span>Good thank you</div><!--end:1718805905215--><><!--begin:1718805909633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805909_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718805909633--><><!--begin:1718805946391--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718805946_cv>:&nbsp;</b></span>No</div><!--end:1718805946391--><><!--begin:1718805955712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805955_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718805955712--><><!--begin:1718806050513--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718806050_cv>:&nbsp;</b></span>No, thank you!</div><!--end:1718806050513--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Taking an assessment and cannot proceed. Pressing next does not advance.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jensen Te!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJensen Te: Good, how are you?\r\nTiffany: Good thank you\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nJensen Te: No\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nJensen Te: No, thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343448839C9', 1718810344, 1718810598, 2, 23, 40, 3, 0, 0, 0, 0, 3211, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Antarctic Service Contract-cus-', 'Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?', '<div class=\'ca\'><div class=\'info_box\'><i>Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718810348366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810348_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718810348366--><><!--begin:1718810359849--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810359_cv>:&nbsp;</b></span>I&#39;m good, thanks</div><!--end:1718810359849--><><!--begin:1718810394947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810394_co>:&nbsp;</b></span>All locations vary</div><!--end:1718810394947--><><!--begin:1718810405088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810404_co>:&nbsp;</b></span>What area are you looking for?</div><!--end:1718810405088--><><!--begin:1718810410042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810409_co>:&nbsp;</b></span>Where are you located?</div><!--end:1718810410042--><><!--begin:1718810439683--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810439_cv>:&nbsp;</b></span>I can send my employee anywhere, but my company requires that I give them lead time for ticketing.</div><!--end:1718810439683--><><!--begin:1718810447579--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810447_cv>:&nbsp;</b></span>Last minute cancellations are frowned upon</div><!--end:1718810447579--><><!--begin:1718810478640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810478_co>:&nbsp;</b></span>Denver, CO is your best option in that case as it is our Corporate Office and rarely cancels</div><!--end:1718810478640--><><!--begin:1718810494627--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810494_cv>:&nbsp;</b></span>good to know.   Our HQ is in Denver</div><!--end:1718810494627--><><!--begin:1718810512003--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810512_cv>:&nbsp;</b></span>I will plan for that, then.</div><!--end:1718810512003--><><!--begin:1718810515511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810515_co>:&nbsp;</b></span>Nice!</div><!--end:1718810515511--><><!--begin:1718810520079--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810519_co>:&nbsp;</b></span>Sounds good!</div><!--end:1718810520079--><><!--begin:1718810524275--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810524_cv>:&nbsp;</b></span>thank you</div><!--end:1718810524275--><><!--begin:1718810527505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810527_co>:&nbsp;</b></span>Is there anything else I can assist you with today&gt;</div><!--end:1718810527505--><><!--begin:1718810532783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810532_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718810532783--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamee: I&#39;m good, thanks\r\nTiffany: All locations vary\r\nTiffany: What area are you looking for?\r\nTiffany: Where are you located?\r\nJamee: I can send my employee anywhere, but my company requires that I give them lead time for ticketing.\r\nJamee: Last minute cancellations are frowned upon\r\nTiffany: Denver, CO is your best option in that case as it is our Corporate Office and rarely cancels\r\nJamee: good to know.   Our HQ is in Denver\r\nJamee: I will plan for that, then.\r\nTiffany: Nice!\r\nTiffany: Sounds good!\r\nJamee: thank you\r\nTiffany: Is there anything else I can assist you with today&gt;\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343450080C3', 1718811588, 1718812155, 2, 23, 43, 3, 0, 0, 5, 0, 2996, 0, 0, 0, 0, 'Michelle Berglee', 'michelle.berglee@stantec.com', '50.84.140.42', '2611876c3eb9c52867e4894c37b347f6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. ', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718811592464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811592_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelle Berglee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718811592464--><><!--begin:1718811608521--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811608_cv>:&nbsp;</b></span>Doing well </div><!--end:1718811608521--><><!--begin:1718811725801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811725_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1718811725801--><><!--begin:1718811762634--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811762_cv>:&nbsp;</b></span>Online Purchase SO13351</div><!--end:1718811762634--><><!--begin:1718811780119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811779_co>:&nbsp;</b></span>One moment please</div><!--end:1718811780119--><><!--begin:1718811801016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811800_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718811801016--><><!--begin:1718811826684--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811826_cv>:&nbsp;</b></span>I am logged in, I just can&#39;t figure out where to assign the trainings </div><!--end:1718811826684--><><!--begin:1718811881368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811881_co>:&nbsp;</b></span>You need to be under the home tab and then select the course that has available seats and there should be add participant link</div><!--end:1718811881368--><><!--begin:1718811999478--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811999_cv>:&nbsp;</b></span>I do not see it on my home tab </div><!--end:1718811999478--><><!--begin:1718812049331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812049_co>:&nbsp;</b></span>Please be sure you are logged in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718812049331--><><!--begin:1718812141308--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718812141_cv>:&nbsp;</b></span>Ah - got it now. THanks! </div><!--end:1718812141308--><><!--begin:1718812151447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812151_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718812151447--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelle Berglee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelle Berglee: Doing well \r\nTiffany: Do you have an order number?\r\nMichelle Berglee: Online Purchase SO13351\r\nTiffany: One moment please\r\nTiffany: Log in page: https://csregsonline.com/\r\nMichelle Berglee: I am logged in, I just can&#39;t figure out where to assign the trainings \r\nTiffany: You need to be under the home tab and then select the course that has available seats and there should be add participant link\r\nMichelle Berglee: I do not see it on my home tab \r\nTiffany: Please be sure you are logged in at https://csregsonline.com/\r\nMichelle Berglee: Ah - got it now. THanks! \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343450176YT', 1718811682, 1718812238, 2, 23, 39, 3, 0, 0, 0, 0, 2241, 0, 0, 0, 0, 'Jose Rodriguez', 'dodge49er@yahoo.com', '156.101.1.6', '2a3d8572d1c45b63ebe90697b07a85f9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WM-cus-', 'cant login', '<div class=\'ca\'><div class=\'info_box\'><i>cant login</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718811683890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811683_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718811683890--><><!--begin:1718811736937--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811736_cv>:&nbsp;</b></span>ok</div><!--end:1718811736937--><><!--begin:1718811750938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811750_co>:&nbsp;</b></span>are you trying to log in and purchase training or complete training that was already purchased?</div><!--end:1718811750938--><><!--begin:1718811794747--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811794_cv>:&nbsp;</b></span>complete training</div><!--end:1718811794747--><><!--begin:1718811824136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811823_co>:&nbsp;</b></span>What company are you with?</div><!--end:1718811824136--><><!--begin:1718811848409--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811848_cv>:&nbsp;</b></span>waste management</div><!--end:1718811848409--><><!--begin:1718811906423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811906_co>:&nbsp;</b></span>I do not see you have been received for a new course.  Do you have an order number?</div><!--end:1718811906423--><><!--begin:1718812083729--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718812083_cv>:&nbsp;</b></span>i will get back with you thank you</div><!--end:1718812083729--><><!--begin:1718812096270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812096_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718812096270--><><!--begin:1718812100654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812100_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718812100654--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'cant login\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJose Rodriguez: ok\r\nTiffany: are you trying to log in and purchase training or complete training that was already purchased?\r\nJose Rodriguez: complete training\r\nTiffany: What company are you with?\r\nJose Rodriguez: waste management\r\nTiffany: I do not see you have been received for a new course.  Do you have an order number?\r\nJose Rodriguez: i will get back with you thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('343531696JV', 1718893168, 1718893607, 1, 23, 7, 3, 0, 0, 0, 0, 3958, 0, 0, 0, 0, 'mark rendl', 'markrend71@gmail.com', '98.59.107.229', 'b70fdbfef51a6dfbb316cd80c32d39c3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-mid-america-cus-Online Course-_-yes. Hand & Powertools section.-cus-', 'On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.', '<div class=\'ca\'><div class=\'info_box\'><i>On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718893172700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893172_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>mark rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718893172700--><><!--begin:1718893184699--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893186_cv>:&nbsp;</b></span>good</div><!--end:1718893184699--><><!--begin:1718893247223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893247_co>:&nbsp;</b></span>One moment please</div><!--end:1718893247223--><><!--begin:1718893285374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893285_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718893285374--><><!--begin:1718893338385--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893340_cv>:&nbsp;</b></span>I am in the middle of a course and it bugged out.</div><!--end:1718893338385--><><!--begin:1718893362428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893362_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718893362428--><><!--begin:1718893423007--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893424_cv>:&nbsp;</b></span>Nope Thank You</div><!--end:1718893423007--><><!--begin:1718893604837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893604_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718893604837--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.\r\nTiffany has joined the chat.\r\nTiffany: Hi, mark rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmark rendl: good\r\nTiffany: One moment please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nmark rendl: I am in the middle of a course and it bugged out.\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nmark rendl: Nope Thank You\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3435350194M', 1718896496, 1718897150, 2, 19, 12, 10, 0, 0, 5, 0, 3349, 0, 0, 0, 0, 'Frank Stumbo', 'frank@primarypharmaceuticals.com', '160.2.203.76', 'c42e9481634e96095da33df14114c960', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Primary Pharmaceuticals, Inc-cus-', 'I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718896522367--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896522_cv>:&nbsp;</b></span>Good morning</div><!--end:1718896522367--><><!--begin:1718896407247--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896544_co>:&nbsp;</b></span>Good morning Frank</div><!--end:1718896407247--><><!--begin:1718896449924--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896587_co>:&nbsp;</b></span>Will you shipping just by ground or shipping by air as well?</div><!--end:1718896449924--><><!--begin:1718896622029--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896622_cv>:&nbsp;</b></span>Mainly Ground, but there is a chance we would ship overnight</div><!--end:1718896622029--><><!--begin:1718896648011--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896648_cv>:&nbsp;</b></span>If its cheaper/easier to become certified for just ground we can start with that</div><!--end:1718896648011--><><!--begin:1718896553278--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896690_co>:&nbsp;</b></span>We do have several options to train for both.  How many employees do you need to get trained?</div><!--end:1718896553278--><><!--begin:1718896777456--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896777_cv>:&nbsp;</b></span>Two for my company </div><!--end:1718896777456--><><!--begin:1718896808202--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896808_cv>:&nbsp;</b></span>Will probably be referring another company in need of the same training</div><!--end:1718896808202--><><!--begin:1718896751118--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896888_co>:&nbsp;</b></span>Great!  If you can provide me with your company information, email address and a good number to reach you at i will email all of the information to you.</div><!--end:1718896751118--><><!--begin:1718896907149--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896907_cv>:&nbsp;</b></span>Primary Pharmaceuticals, Inc</div><!--end:1718896907149--><><!--begin:1718896914502--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896914_cv>:&nbsp;</b></span><a href=\'mailto:frank@primarypharmaceuticals.com\' target=\'_blank\' rel=\'noopener noreferrer\'>frank@primarypharmaceuticals.com</a></div><!--end:1718896914502--><><!--begin:1718896921190--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896921_cv>:&nbsp;</b></span><a href=\'tel:8773370682\' target=\'_blank\' rel=\'noopener noreferrer\'>877-337-0682</a></div><!--end:1718896921190--><><!--begin:1718896830613--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896967_co>:&nbsp;</b></span>Thanx!  I will send you that information shortly,</div><!--end:1718896830613--><><!--begin:1718897013535--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718897013_cv>:&nbsp;</b></span>Ok great</div><!--end:1718897013535--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler\r\nTracy has joined the chat.\r\nFrank Stumbo: Good morning\r\nTracy: Good morning Frank\r\nTracy: Will you shipping just by ground or shipping by air as well?\r\nFrank Stumbo: Mainly Ground, but there is a chance we would ship overnight\r\nFrank Stumbo: If its cheaper/easier to become certified for just ground we can start with that\r\nTracy: We do have several options to train for both.  How many employees do you need to get trained?\r\nFrank Stumbo: Two for my company \r\nFrank Stumbo: Will probably be referring another company in need of the same training\r\nTracy: Great!  If you can provide me with your company information, email address and a good number to reach you at i will email all of the information to you.\r\nFrank Stumbo: Primary Pharmaceuticals, Inc\r\nFrank Stumbo: mailto:frank@primarypharmaceuticals.com\r\nFrank Stumbo: tel:8773370682\r\nTracy: Thanx!  I will send you that information shortly,\r\nFrank Stumbo: Ok great\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343537066KN', 1718898542, 1718898700, 2, 23, 10, 5, 0, 0, 0, 0, 1630, 0, 0, 0, 0, 'Esteban Martinez', 'esteban.martinez@trccompanies.com', '72.214.27.34', '675a832bd71320f0390dc21af0731a61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TRC-cus-', 'I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718898544943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Esteban Martinez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718898544943--><><!--begin:1718898563005--><div class=\'cv\'><span class=\'notranslate\'><b>Esteban Martinez<timestamp_1718898563_cv>:&nbsp;</b></span>good thank you </div><!--end:1718898563005--><><!--begin:1718898590081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898589_co>:&nbsp;</b></span>Once you click the 8-Hour HAZWOPER link in the email I sent you it should bring you to the website</div><!--end:1718898590081--><><!--begin:1718898602699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898602_co>:&nbsp;</b></span>THen you choose the training preference as seminar CAL-OSHA</div><!--end:1718898602699--><><!--begin:1718898655983--><div class=\'cv\'><span class=\'notranslate\'><b>Esteban Martinez<timestamp_1718898656_cv>:&nbsp;</b></span>got it thank you </div><!--end:1718898655983--><><!--begin:1718898689923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898689_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718898689923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Esteban Martinez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEsteban Martinez: good thank you \r\nTiffany: Once you click the 8-Hour HAZWOPER link in the email I sent you it should bring you to the website\r\nTiffany: THen you choose the training preference as seminar CAL-OSHA\r\nEsteban Martinez: got it thank you \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343546704ET', 1718908177, 1718908617, 1, 23, 8, 4, 0, 0, 5, 1, 2560, 0, 0, 0, 0, 'mark rendl', 'markrend71@gmail.com', '98.59.107.229', 'b70fdbfef51a6dfbb316cd80c32d39c3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-mid-ameica-cus-Online Course-_-yes-cus-', 'I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.', '<div class=\'ca\'><div class=\'info_box\'><i>I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718908180904--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908180_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>mark rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718908180904--><><!--begin:1718908255618--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908255_cv>:&nbsp;</b></span>good</div><!--end:1718908255618--><><!--begin:1718908319921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908319_co>:&nbsp;</b></span>Mark I am sorry to hear you are running into this issue again.</div><!--end:1718908319921--><><!--begin:1718908351581--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908351_cv>:&nbsp;</b></span>I am not sure if I am doing something wrong or what.</div><!--end:1718908351581--><><!--begin:1718908412393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908412_co>:&nbsp;</b></span>I have pulled up your account background and show your account has timed out due to inactivity a few times over the last couple days.  If you need to do something else or walk away please exit the module and log out using the proper links and this should assist in avoiding these error form occuring. </div><!--end:1718908412393--><><!--begin:1718908439960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908439_co>:&nbsp;</b></span>I have marked the Fire Protection Requirements Part 1 module as passed so you can not proceed forward through the course.</div><!--end:1718908439960--><><!--begin:1718908504759--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908504_cv>:&nbsp;</b></span>Sounds good.Thank you. So it is from when I leave the computer you are thinking. Because I just went and had lunch and it timed out.</div><!--end:1718908504759--><><!--begin:1718908603593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908603_co>:&nbsp;</b></span>Yes</div><!--end:1718908603593--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.\r\nTiffany has joined the chat.\r\nTiffany: Hi, mark rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmark rendl: good\r\nTiffany: Mark I am sorry to hear you are running into this issue again.\r\nmark rendl: I am not sure if I am doing something wrong or what.\r\nTiffany: I have pulled up your account background and show your account has timed out due to inactivity a few times over the last couple days.  If you need to do something else or walk away please exit the module and log out using the proper links and this should assist in avoiding these error form occuring. \r\nTiffany: I have marked the Fire Protection Requirements Part 1 module as passed so you can not proceed forward through the course.\r\nmark rendl: Sounds good.Thank you. So it is from when I leave the computer you are thinking. Because I just went and had lunch and it timed out.\r\nTiffany: Yes\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3435538153H', 1718915299, 1718915695, 2, 23, 19, 2, 0, 0, 0, 0, 2490, 0, 0, 0, 0, 'Andy McCord', 'amccord@mwtesting.com', '71.14.218.98', '695917b93c88d1d59b8065143dc2e273', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Midwest Testing-cus-', 'I cannot register for an online course ass my email and/or password are not recognized', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot register for an online course ass my email and/or password are not recognized</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718915302064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915301_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy McCord</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718915302064--><><!--begin:1718915334468--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915334_cv>:&nbsp;</b></span>Good, we chatted earlier about my lapsed training certificate.</div><!--end:1718915334468--><><!--begin:1718915368370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915368_co>:&nbsp;</b></span>Yes I remember</div><!--end:1718915368370--><><!--begin:1718915388162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915388_co>:&nbsp;</b></span>I just sent you a password reset email for the main website from our NetSuite system</div><!--end:1718915388162--><><!--begin:1718915402873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915402_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1718915402873--><><!--begin:1718915438028--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915438_cv>:&nbsp;</b></span>Yes, thank you. I will retry the registration.</div><!--end:1718915438028--><><!--begin:1718915487169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915487_co>:&nbsp;</b></span>Sounds good!</div><!--end:1718915487169--><><!--begin:1718915497116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915496_co>:&nbsp;</b></span>Do you want me to hang on while you do that?</div><!--end:1718915497116--><><!--begin:1718915633852--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915633_cv>:&nbsp;</b></span>I think I&#39;m OK thanks. </div><!--end:1718915633852--><><!--begin:1718915659059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915658_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718915659059--><><!--begin:1718915666605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915666_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1718915666605--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot register for an online course ass my email and/or password are not recognized\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andy McCord!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndy McCord: Good, we chatted earlier about my lapsed training certificate.\r\nTiffany: Yes I remember\r\nTiffany: I just sent you a password reset email for the main website from our NetSuite system\r\nTiffany: Did you receive it?\r\nAndy McCord: Yes, thank you. I will retry the registration.\r\nTiffany: Sounds good!\r\nTiffany: Do you want me to hang on while you do that?\r\nAndy McCord: I think I&#39;m OK thanks. \r\nTiffany: You are welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343617765ET', 1718979256, 1718979494, 2, 23, 26, 4, 0, 0, 0, 0, 2561, 0, 0, 0, 0, 'Santiago Rodriguez', 'santiago.rodriguez@aptim.com', '24.116.31.158', 'bafa3b86ccf8bff905bf301ce76e8972', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Aptim Enviromental-cus-', 'Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718979260427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979260_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Santiago Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718979260427--><><!--begin:1718979306826--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979306_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m doing well. Is this Tiffany Capone?</div><!--end:1718979306826--><><!--begin:1718979324759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979324_co>:&nbsp;</b></span>Please use this page on the website for the dress-out days <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1718979324759--><><!--begin:1718979329555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979329_co>:&nbsp;</b></span>Yes it is </div><!--end:1718979329555--><><!--begin:1718979346006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979345_co>:&nbsp;</b></span>Only use that page as a reference though</div><!--end:1718979346006--><><!--begin:1718979361691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979361_co>:&nbsp;</b></span>Once you have a date/location please call our office or email in to be registered</div><!--end:1718979361691--><><!--begin:1718979414968--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979415_cv>:&nbsp;</b></span>Great. I was trying to call you earlier. Tracy sent me the website, but I couldnt find the locations of the 8 hour hands on training locations.</div><!--end:1718979414968--><><!--begin:1718979465864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979465_co>:&nbsp;</b></span>My direct ext is 313</div><!--end:1718979465864--><><!--begin:1718979490124--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979490_cv>:&nbsp;</b></span>Ok. I will call you. Bye</div><!--end:1718979490124--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Santiago Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSantiago Rodriguez: Hi Tiffany, I&#39;m doing well. Is this Tiffany Capone?\r\nTiffany: Please use this page on the website for the dress-out days https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: Yes it is \r\nTiffany: Only use that page as a reference though\r\nTiffany: Once you have a date/location please call our office or email in to be registered\r\nSantiago Rodriguez: Great. I was trying to call you earlier. Tracy sent me the website, but I couldnt find the locations of the 8 hour hands on training locations.\r\nTiffany: My direct ext is 313\r\nSantiago Rodriguez: Ok. I will call you. Bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343620594T7', 1718982074, 1718983481, 2, 19, 15, 12, 0, 0, 0, 1, 4729, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ASC-cus-', 'Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.', '<div class=\'ca\'><div class=\'info_box\'><i>Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718981982168--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982120_co>:&nbsp;</b></span>I would be happy to James.  I just need your email address.</div><!--end:1718981982168--><><!--begin:1718982172086--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982172_cv>:&nbsp;</b></span><a href=\'mailto:Jamee.johnson.contractor@usap.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Jamee.johnson.contractor@usap.gov</a></div><!--end:1718982172086--><><!--begin:1718982186602--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982186_cv>:&nbsp;</b></span>HI Tracy-  I haven&#39;t talked to you in a while :)</div><!--end:1718982186602--><><!--begin:1718982083066--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982220_co>:&nbsp;</b></span>I know it has been quite a long time!  I hope you are doing well!</div><!--end:1718982083066--><><!--begin:1718982355866--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982355_cv>:&nbsp;</b></span>Can I ask you another question?</div><!--end:1718982355866--><><!--begin:1718982239349--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982377_co>:&nbsp;</b></span>I will send you over the email with all of the Dress Out registration shortly!</div><!--end:1718982239349--><><!--begin:1718982390890--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982390_cv>:&nbsp;</b></span>Our travel people get angry with us if they have to change or cancel flights.  How often do the 8 hour hands on get cancelled?</div><!--end:1718982390890--><><!--begin:1718982404698--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982404_cv>:&nbsp;</b></span>is it better to do this in Denver?  DO less classes get cancelled?</div><!--end:1718982404698--><><!--begin:1718982289694--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982427_co>:&nbsp;</b></span>Denver is absolutely the best!</div><!--end:1718982289694--><><!--begin:1718982443930--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982443_cv>:&nbsp;</b></span>well I agree.  (I live here, too.)</div><!--end:1718982443930--><><!--begin:1718982330222--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982468_co>:&nbsp;</b></span>The Denver class almost never gets cancelled - maybe once a year</div><!--end:1718982330222--><><!--begin:1718982476843--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982476_cv>:&nbsp;</b></span>that&#39;s good to know.</div><!--end:1718982476843--><><!--begin:1718982371805--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982509_co>:&nbsp;</b></span>Anything else I can do to help?</div><!--end:1718982371805--><><!--begin:1718982532259--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982532_cv>:&nbsp;</b></span>no, thanks.   I&#39;m trying to get all my folks organized.</div><!--end:1718982532259--><><!--begin:1718982473934--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982611_co>:&nbsp;</b></span>Got it.  FYI - reminder the employee needs to finish the online portion of their class before they can register for the Dress Out class.</div><!--end:1718982473934--><><!--begin:1718982651619--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982651_cv>:&nbsp;</b></span>that&#39;s a hard and fast rule?  I&#39;m going to have trouble getting my person ticketed if we can&#39;t register them for this all at once.</div><!--end:1718982651619--><><!--begin:1718982615910--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982753_co>:&nbsp;</b></span>Sorry it is a hard and fast rule.  The reason is because they will not be able to pass the test that is given in that class if they have not completed the online training.</div><!--end:1718982615910--><><!--begin:1718982856568--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982856_cv>:&nbsp;</b></span>does the registration work like the online 8 hour refreshers, where I have a spot and add their name to it?</div><!--end:1718982856568--><><!--begin:1718982856789--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982994_co>:&nbsp;</b></span>I just sent you an email that explains all of the details about registering for the Dress Out class.</div><!--end:1718982856789--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.\r\nTracy has joined the chat.\r\nTracy: I would be happy to James.  I just need your email address.\r\nJamee: mailto:Jamee.johnson.contractor@usap.gov\r\nJamee: HI Tracy-  I haven&#39;t talked to you in a while :)\r\nTracy: I know it has been quite a long time!  I hope you are doing well!\r\nJamee: Can I ask you another question?\r\nTracy: I will send you over the email with all of the Dress Out registration shortly!\r\nJamee: Our travel people get angry with us if they have to change or cancel flights.  How often do the 8 hour hands on get cancelled?\r\nJamee: is it better to do this in Denver?  DO less classes get cancelled?\r\nTracy: Denver is absolutely the best!\r\nJamee: well I agree.  (I live here, too.)\r\nTracy: The Denver class almost never gets cancelled - maybe once a year\r\nJamee: that&#39;s good to know.\r\nTracy: Anything else I can do to help?\r\nJamee: no, thanks.   I&#39;m trying to get all my folks organized.\r\nTracy: Got it.  FYI - reminder the employee needs to finish the online portion of their class before they can register for the Dress Out class.\r\nJamee: that&#39;s a hard and fast rule?  I&#39;m going to have trouble getting my person ticketed if we can&#39;t register them for this all at once.\r\nTracy: Sorry it is a hard and fast rule.  The reason is because they will not be able to pass the test that is given in that class if they have not completed the online training.\r\nJamee: does the registration work like the online 8 hour refreshers, where I have a spot and add their name to it?\r\nTracy: I just sent you an email that explains all of the details about registering for the Dress Out class.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343626527QR', 1718988004, 1718988896, 2, 23, 12, 9, 0, 0, 0, 0, 3227, 0, 0, 0, 0, 'Valeria De Hoyos', 'vdehoyos@dodgeco.com', '50.241.126.241', '9961342c0585806dc7bbac01225f5d38', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Dodgeco-cus-', 'Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?', '<div class=\'ca\'><div class=\'info_box\'><i>Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718988009398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988009_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Valeria De Hoyos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718988009398--><><!--begin:1718988031323--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988031_cv>:&nbsp;</b></span>ok ty,and your self?</div><!--end:1718988031323--><><!--begin:1718988046968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988046_co>:&nbsp;</b></span>Good thanks! You should have received another email that says log in to get started.  It may hav went to your junk folder if it is not in your inbox</div><!--end:1718988046968--><><!--begin:1718988146863--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988146_cv>:&nbsp;</b></span>Nothing in my inbox or junk.Just that the order was approved.</div><!--end:1718988146863--><><!--begin:1718988194330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988194_co>:&nbsp;</b></span>Okay I just had the system resend it</div><!--end:1718988194330--><><!--begin:1718988267808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988267_co>:&nbsp;</b></span>Did you get the email?</div><!--end:1718988267808--><><!--begin:1718988286799--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988286_cv>:&nbsp;</b></span>I did !TY.</div><!--end:1718988286799--><><!--begin:1718988300953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988300_co>:&nbsp;</b></span>Great!!</div><!--end:1718988300953--><><!--begin:1718988311944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988311_co>:&nbsp;</b></span>Do you have any questions?</div><!--end:1718988311944--><><!--begin:1718988340969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988340_co>:&nbsp;</b></span>Now you just need to add the participants to the seats by selecting the Add participants link</div><!--end:1718988340969--><><!--begin:1718988344588--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988344_cv>:&nbsp;</b></span>I will navigate my way now that I have access,no additional questions at the moment .Thanks.</div><!--end:1718988344588--><><!--begin:1718988368274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988368_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718988368274--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Valeria De Hoyos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nValeria De Hoyos: ok ty,and your self?\r\nTiffany: Good thanks! You should have received another email that says log in to get started.  It may hav went to your junk folder if it is not in your inbox\r\nValeria De Hoyos: Nothing in my inbox or junk.Just that the order was approved.\r\nTiffany: Okay I just had the system resend it\r\nTiffany: Did you get the email?\r\nValeria De Hoyos: I did !TY.\r\nTiffany: Great!!\r\nTiffany: Do you have any questions?\r\nTiffany: Now you just need to add the participants to the seats by selecting the Add participants link\r\nValeria De Hoyos: I will navigate my way now that I have access,no additional questions at the moment .Thanks.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3436302399W', 1718991730, 1718992092, 2, 23, 26, 6, 0, 0, 0, 0, 2769, 0, 0, 0, 0, 'Ryan', 'rmickelson@haleyaldrich.com', '108.7.220.30', '4e788fe1e799f464b63862872e31bf50', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Haley & Aldrich-cus-', 'Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718991734622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991734_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718991734622--><><!--begin:1718991742085--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991741_cv>:&nbsp;</b></span>I am well </div><!--end:1718991742085--><><!--begin:1718991743737--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991743_cv>:&nbsp;</b></span>yourself?</div><!--end:1718991743737--><><!--begin:1718991749063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991748_co>:&nbsp;</b></span>Good thanks</div><!--end:1718991749063--><><!--begin:1718991759747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991759_co>:&nbsp;</b></span>One moment while I look into the order and issue</div><!--end:1718991759747--><><!--begin:1718991771153--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991771_cv>:&nbsp;</b></span>Thank you!</div><!--end:1718991771153--><><!--begin:1718991858738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991858_co>:&nbsp;</b></span>Okay refresh your end please</div><!--end:1718991858738--><><!--begin:1718991878060--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991877_cv>:&nbsp;</b></span>It has been fixed</div><!--end:1718991878060--><><!--begin:1718991882510--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991882_cv>:&nbsp;</b></span>Thank you very much!</div><!--end:1718991882510--><><!--begin:1718991908256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991908_co>:&nbsp;</b></span>You are most welcome</div><!--end:1718991908256--><><!--begin:1718991918779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991918_co>:&nbsp;</b></span>Is there anything else I can assist with today?</div><!--end:1718991918779--><><!--begin:1718991929579--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991929_cv>:&nbsp;</b></span>That is all thank you!</div><!--end:1718991929579--><><!--begin:1718992001328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718992001_co>:&nbsp;</b></span>You are welcome again</div><!--end:1718992001328--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan: I am well \r\nRyan: yourself?\r\nTiffany: Good thanks\r\nTiffany: One moment while I look into the order and issue\r\nRyan: Thank you!\r\nTiffany: Okay refresh your end please\r\nRyan: It has been fixed\r\nRyan: Thank you very much!\r\nTiffany: You are most welcome\r\nTiffany: Is there anything else I can assist with today?\r\nRyan: That is all thank you!\r\nTiffany: You are welcome again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3438782464N', 1719239727, 1719240454, 2, 19, 15, 10, 0, 0, 0, 0, 1698, 0, 0, 0, 0, 'Christina Pilla', 'christina.pilla@swca.com', '130.41.238.43', '71ebc4ca6280a2c6c04190c3adb5dc18', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SWCA-cus-', 'I have not received my certificate and I completed the course on May 31, 2024', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my certificate and I completed the course on May 31, 2024</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719239630635--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239770_co>:&nbsp;</b></span>Good morning!  Let me check into this.</div><!--end:1719239630635--><><!--begin:1719239707485--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239847_co>:&nbsp;</b></span>The records show that your certificate was mailed on 6/3/24</div><!--end:1719239707485--><><!--begin:1719239852026--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1719239866_cv>:&nbsp;</b></span>Can you tell me if the address was a Tampa, FL address? </div><!--end:1719239852026--><><!--begin:1719239776306--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239916_co>:&nbsp;</b></span>The crtificate was mailed to</div><!--end:1719239776306--><><!--begin:1719239794545--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239934_co>:&nbsp;</b></span><br>SWCA Environmental Consultants<br>20 East Thomas Road<br>Suite 1700<br>Phoenix AZ 85012</div><!--end:1719239794545--><><!--begin:1719239942459--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1719239957_cv>:&nbsp;</b></span>Ok thank you! </div><!--end:1719239942459--><><!--begin:1719239867821--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719240007_co>:&nbsp;</b></span>My pleasure!  Is there anything else i can do to help?</div><!--end:1719239867821--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my certificate and I completed the course on May 31, 2024\r\nTracy has joined the chat.\r\nTracy: Good morning!  Let me check into this.\r\nTracy: The records show that your certificate was mailed on 6/3/24\r\nChristina Pilla: Can you tell me if the address was a Tampa, FL address? \r\nTracy: The crtificate was mailed to\r\nTracy: SWCA Environmental Consultants20 East Thomas RoadSuite 1700Phoenix AZ 85012\r\nChristina Pilla: Ok thank you! \r\nTracy: My pleasure!  Is there anything else i can do to help?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3438914427B', 1719252912, 1719253022, 2, 23, 6, 3, 0, 0, 5, 0, 1459, 0, 0, 0, 0, 'Chad ', 'CFel@lle.rochester.edu', '128.151.150.113', '5168b0f16b6c14d523d5771e0db5dba1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Laboratory for Laser Energetics-cus-', 'Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719252914026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chad </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719252914026--><><!--begin:1719252940826--><div class=\'cv\'><span class=\'notranslate\'><b>Chad <timestamp_1719252940_cv>:&nbsp;</b></span>good... how are you?</div><!--end:1719252940826--><><!--begin:1719252963939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252963_co>:&nbsp;</b></span>Good thanks</div><!--end:1719252963939--><><!--begin:1719252988639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252988_co>:&nbsp;</b></span>All online courses can be completed any time as long as they are completed within 90 days of being registered</div><!--end:1719252988639--><><!--begin:1719253010923--><div class=\'cv\'><span class=\'notranslate\'><b>Chad <timestamp_1719253010_cv>:&nbsp;</b></span>OK. That answers my question. Thank You!</div><!--end:1719253010923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chad !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChad : good... how are you?\r\nTiffany: Good thanks\r\nTiffany: All online courses can be completed any time as long as they are completed within 90 days of being registered\r\nChad : OK. That answers my question. Thank You!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3438936809Q', 1719255158, 1719255686, 2, 19, 13, 11, 0, 0, 5, 1, 2123, 0, 0, 0, 0, 'Chad', 'CFel@lle.rochester.edu', '128.151.150.113', '5168b0f16b6c14d523d5771e0db5dba1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Laboratory for Laser Energetics&lt;-cus-', 'If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? ', '<div class=\'ca\'><div class=\'info_box\'><i>If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719255070520--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255210_co>:&nbsp;</b></span>Chad how many employees are you registering and for what class?</div><!--end:1719255070520--><><!--begin:1719255237260--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255237_cv>:&nbsp;</b></span>2 or 3 for online vacuum tech </div><!--end:1719255237260--><><!--begin:1719255200014--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255340_co>:&nbsp;</b></span>Chad you can register them all at the same time and then assign the classes to the individuals.  Please send me your email address and i will send you an email with the instructions to use once you have completed the order/.</div><!--end:1719255200014--><><!--begin:1719255376002--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255376_cv>:&nbsp;</b></span>OK. <a href=\'mailto:CFel@LLE.Rochester.EDU\' target=\'_blank\' rel=\'noopener noreferrer\'>CFel@LLE.Rochester.EDU</a></div><!--end:1719255376002--><><!--begin:1719255301678--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255441_co>:&nbsp;</b></span>Great go ahead and get them registered and I will send you the instructions</div><!--end:1719255301678--><><!--begin:1719255504027--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255504_cv>:&nbsp;</b></span>I am not the one doing the registration. It goes through our purchasing dept. I am asking on their behalf</div><!--end:1719255504027--><><!--begin:1719255406717--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255546_co>:&nbsp;</b></span>That is not a problem - you can forward the email to them</div><!--end:1719255406717--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? \r\nTracy has joined the chat.\r\nTracy: Chad how many employees are you registering and for what class?\r\nChad: 2 or 3 for online vacuum tech \r\nTracy: Chad you can register them all at the same time and then assign the classes to the individuals.  Please send me your email address and i will send you an email with the instructions to use once you have completed the order/.\r\nChad: OK. mailto:CFel@LLE.Rochester.EDU\r\nTracy: Great go ahead and get them registered and I will send you the instructions\r\nChad: I am not the one doing the registration. It goes through our purchasing dept. I am asking on their behalf\r\nTracy: That is not a problem - you can forward the email to them\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34389980253', 1719261273, 1719261532, 2, 23, 6, 2, 0, 0, 0, 1, 2605, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Antarctic service Contract-cus-', 'I can\'t reset my password\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t reset my password\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719261276105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261275_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719261276105--><><!--begin:1719261283813--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1719261283_cv>:&nbsp;</b></span>I&#39;m fine, thanks</div><!--end:1719261283813--><><!--begin:1719261327633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261327_co>:&nbsp;</b></span>I have updated your password for you</div><!--end:1719261327633--><><!--begin:1719261332987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261332_co>:&nbsp;</b></span>TO log in please go to <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1719261332987--><><!--begin:1719261347918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261347_co>:&nbsp;</b></span>Email is listed as <a href=\'mailto:Jamee.Johnson.Contractor@usap.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Jamee.Johnson.Contractor@usap.gov</a></div><!--end:1719261347918--><><!--begin:1719261355890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261355_co>:&nbsp;</b></span>New password is: safety123</div><!--end:1719261355890--><><!--begin:1719261366457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261366_co>:&nbsp;</b></span>I believe you will change this once you log in</div><!--end:1719261366457--><><!--begin:1719261382306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261382_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719261382306--><><!--begin:1719261392905--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1719261392_cv>:&nbsp;</b></span>perfect, got it.  Thanks</div><!--end:1719261392905--><><!--begin:1719261415594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261415_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719261415594--><><!--begin:1719261532178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261532_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719261532178--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I can\'t reset my password\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamee: I&#39;m fine, thanks\r\nTiffany: I have updated your password for you\r\nTiffany: TO log in please go to https://csregsonline.com/\r\nTiffany: Email is listed as mailto:Jamee.Johnson.Contractor@usap.gov\r\nTiffany: New password is: safety123\r\nTiffany: I believe you will change this once you log in\r\nTiffany: Is there anything else I can assist you with today?\r\nJamee: perfect, got it.  Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('343962976HW', 1719324455, 1719324941, 2, 19, 14, 12, 0, 0, 0, 0, 2136, 0, 0, 0, 0, 'Kayleigh George', 'kayleigh.george@ghd.com', '69.126.81.193', '324c893dbcb3236cad516a93d0aad358', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-GHD-cus-', 'I am looking to schedule my last 8 hours of HAZWOPER training', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to schedule my last 8 hours of HAZWOPER training</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719324379191--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324519_co>:&nbsp;</b></span>Good morning.  Are you referring to the one day class to complete your online 40 hour HAZWOPER class?</div><!--end:1719324379191--><><!--begin:1719324537629--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324537_cv>:&nbsp;</b></span>Yes</div><!--end:1719324537629--><><!--begin:1719324479070--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324619_co>:&nbsp;</b></span>I will email you the information on registering for that class.</div><!--end:1719324479070--><><!--begin:1719324637622--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324637_cv>:&nbsp;</b></span>Great, Thank you</div><!--end:1719324637622--><><!--begin:1719324502279--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324642_co>:&nbsp;</b></span>Is this the correct email address for you?  <a href=\'mailto:kayleigh.george@ghd.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kayleigh.george@ghd.com</a></div><!--end:1719324502279--><><!--begin:1719324649366--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324649_cv>:&nbsp;</b></span>yes</div><!--end:1719324649366--><><!--begin:1719324555802--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324696_co>:&nbsp;</b></span>Great I will send you that.  Is there anything else I can do for you today?</div><!--end:1719324555802--><><!--begin:1719324750472--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324750_cv>:&nbsp;</b></span>No that is all. Thank you!</div><!--end:1719324750472--><><!--begin:1719324637438--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324777_co>:&nbsp;</b></span>My pleasure! Have a great day!!</div><!--end:1719324637438--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking to schedule my last 8 hours of HAZWOPER training\r\nTracy has joined the chat.\r\nTracy: Good morning.  Are you referring to the one day class to complete your online 40 hour HAZWOPER class?\r\nKayleigh George: Yes\r\nTracy: I will email you the information on registering for that class.\r\nKayleigh George: Great, Thank you\r\nTracy: Is this the correct email address for you?  mailto:kayleigh.george@ghd.com\r\nKayleigh George: yes\r\nTracy: Great I will send you that.  Is there anything else I can do for you today?\r\nKayleigh George: No that is all. Thank you!\r\nTracy: My pleasure! Have a great day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343963755M9', 1719325227, 1719325803, 1, 23, 6, 4, 0, 0, 0, 0, 1188, 0, 0, 0, 0, 'Eugene Huynh', 'eugene@commercialcleanrsca.com', '110.38.253.110', '866e8450af12253f8fd7be26503d4361', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-Commercial Cleanrs Sacramento-cus-Online Course-_-7445-cus-', 'Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.', '<div class=\'ca\'><div class=\'info_box\'><i>Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719325230967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719325230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eugene Huynh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719325230967--><><!--begin:1719325261077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719325260_co>:&nbsp;</b></span>Thank you for you inquiry but we are not in need of your services at this time.</div><!--end:1719325261077--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eugene Huynh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Thank you for you inquiry but we are not in need of your services at this time.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343973337MK', 1719334808, 1719335180, 1, 23, 6, 3, 0, 0, 0, 0, 3708, 0, 0, 0, 0, 'Valeria De Hoyos', 'VDEHOYOS@DODGECO.COM', '50.241.126.241', '91c60898956af4b98b75fd11fbe50af5', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Dodge-cus-Online Course-_-Haswopper 24hr-cus-', 'Unable to hit next to take quiz', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to hit next to take quiz</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719334809928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334809_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Valeria De Hoyos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719334809928--><><!--begin:1719334820698--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1719334820_cv>:&nbsp;</b></span>Good ,ty.</div><!--end:1719334820698--><><!--begin:1719334854722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334854_co>:&nbsp;</b></span>One moment while I pull you up please</div><!--end:1719334854722--><><!--begin:1719334981593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334981_co>:&nbsp;</b></span>I show your account has timed out due to inactivity a couple times a day this will cause weird errors to occur</div><!--end:1719334981593--><><!--begin:1719334989673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334989_co>:&nbsp;</b></span>Like the one you are experiencing</div><!--end:1719334989673--><><!--begin:1719334999579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334999_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1719334999579--><><!--begin:1719335124348--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1719335124_cv>:&nbsp;</b></span>All set,ty.</div><!--end:1719335124348--><><!--begin:1719335145946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719335145_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719335145946--><><!--begin:1719335158780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719335158_co>:&nbsp;</b></span>If you need anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1719335158780--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Unable to hit next to take quiz\r\nTiffany has joined the chat.\r\nTiffany: Hi, Valeria De Hoyos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nValeria De Hoyos: Good ,ty.\r\nTiffany: One moment while I pull you up please\r\nTiffany: I show your account has timed out due to inactivity a couple times a day this will cause weird errors to occur\r\nTiffany: Like the one you are experiencing\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nValeria De Hoyos: All set,ty.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343976050M7', 1719337538, 1719337628, 2, 23, 23, 5, 0, 0, 5, 0, 976, 0, 0, 0, 0, 'Santiago Rodriguez', 'Santiago.Rodriguez@APTIM.com', '107.115.163.91', '1881a845aae65946b80eac416af0c75d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-APTIM-cus-', 'When is the Hazwoper 8 hour training in Denver Colorado set for?', '<div class=\'ca\'><div class=\'info_box\'><i>When is the Hazwoper 8 hour training in Denver Colorado set for?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719337541246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719337541_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Santiago Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719337541246--><><!--begin:1719337571671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719337571_co>:&nbsp;</b></span>The next 8-Hour class is scheduled in Denver for 07/12/2024</div><!--end:1719337571671--><><!--begin:1719337622405--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1719337622_cv>:&nbsp;</b></span>Okay. Thanks</div><!--end:1719337622405--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When is the Hazwoper 8 hour training in Denver Colorado set for?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Santiago Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The next 8-Hour class is scheduled in Denver for 07/12/2024\r\nSantiago Rodriguez: Okay. Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343979258XR', 1719340737, 1719341294, 2, 19, 13, 11, 0, 0, 5, 0, 2283, 0, 0, 0, 0, 'Candice', 'candice.chan@erm.com', '67.188.82.8', '9d6311a3ebf8aaeb2811831a424802bc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719340653493--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719340794_co>:&nbsp;</b></span>Just a moment while I look this up</div><!--end:1719340653493--><><!--begin:1719340874296--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719340874_cv>:&nbsp;</b></span>*typo: on July 30 / in July. </div><!--end:1719340874296--><><!--begin:1719340913662--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341054_co>:&nbsp;</b></span>Yes that is an In Person class.  It runs from Tuesday July 30th through Friday August 2nd</div><!--end:1719340913662--><><!--begin:1719341081003--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341081_cv>:&nbsp;</b></span>so in person every day?</div><!--end:1719341081003--><><!--begin:1719341085882--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341086_cv>:&nbsp;</b></span>every class</div><!--end:1719341085882--><><!--begin:1719340958206--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341098_co>:&nbsp;</b></span>That is correct</div><!--end:1719340958206--><><!--begin:1719341106506--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341106_cv>:&nbsp;</b></span>got it, thank you!</div><!--end:1719341106506--><><!--begin:1719340995510--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341136_co>:&nbsp;</b></span>Is there anything else I can do to help today?</div><!--end:1719340995510--><><!--begin:1719341148166--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341148_cv>:&nbsp;</b></span>I&#39;m good, thanks!</div><!--end:1719341148166--><><!--begin:1719341040054--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341180_co>:&nbsp;</b></span>My pleasure - have a great week!!</div><!--end:1719341040054--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look this up\r\nCandice: *typo: on July 30 / in July. \r\nTracy: Yes that is an In Person class.  It runs from Tuesday July 30th through Friday August 2nd\r\nCandice: so in person every day?\r\nCandice: every class\r\nTracy: That is correct\r\nCandice: got it, thank you!\r\nTracy: Is there anything else I can do to help today?\r\nCandice: I&#39;m good, thanks!\r\nTracy: My pleasure - have a great week!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343982528VW', 1719343999, 1719344109, 1, 23, 6, 3, 0, 0, 5, 0, 2096, 0, 0, 0, 0, 'Kelly ', 'kzhang@hightowerproducts.com', '24.231.197.226', '45fa0f80d4a416df01ce23be2bd7d536', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Zander Colloids-cus-Online Course-_-IATA Dangerous Goods Transportation-cus-', 'Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719344003536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344003_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kelly </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719344003536--><><!--begin:1719344012953--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344014_cv>:&nbsp;</b></span>I&#39;m good how are you doing?</div><!--end:1719344012953--><><!--begin:1719344029515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344029_co>:&nbsp;</b></span>Will you be the participant in the course?</div><!--end:1719344029515--><><!--begin:1719344032666--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344034_cv>:&nbsp;</b></span>yes</div><!--end:1719344032666--><><!--begin:1719344057558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344057_co>:&nbsp;</b></span>Please refresh your page I have added it into your account</div><!--end:1719344057558--><><!--begin:1719344064107--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344065_cv>:&nbsp;</b></span>thank you!</div><!--end:1719344064107--><><!--begin:1719344079693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344079_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719344079693--><><!--begin:1719344089971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344089_co>:&nbsp;</b></span>Can I assist you with anything else today?</div><!--end:1719344089971--><><!--begin:1719344104691--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344106_cv>:&nbsp;</b></span>No that&#39;s all. Have a nice day Tiffany!</div><!--end:1719344104691--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kelly !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKelly : I&#39;m good how are you doing?\r\nTiffany: Will you be the participant in the course?\r\nKelly : yes\r\nTiffany: Please refresh your page I have added it into your account\r\nKelly : thank you!\r\nTiffany: You are welcome!\r\nTiffany: Can I assist you with anything else today?\r\nKelly : No that&#39;s all. Have a nice day Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343985880H3', 1719347372, 1719347514, 2, 23, 27, 5, 0, 0, 5, 0, 2214, 0, 0, 0, 0, 'Carolyn', 'cmazzuca@thesterlinglab.com', '45.20.164.113', '1880fbfb9a1ab6fa1918888af3fcc807', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Sterling Labs-cus-', 'Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719347374871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347374_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carolyn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719347374871--><><!--begin:1719347394070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347393_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1719347394070--><><!--begin:1719347424541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347424_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER Refresher seminar schedule on the website as a reference for when the dressout days are scheduled</div><!--end:1719347424541--><><!--begin:1719347451397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347451_co>:&nbsp;</b></span>To register just call or email <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> once the online portion is completed</div><!--end:1719347451397--><><!--begin:1719347472278--><div class=\'cv\'><span class=\'notranslate\'><b>Carolyn<timestamp_1719347472_cv>:&nbsp;</b></span>Do we need to select the &quot;Instructor Led&quot; option to see the details?</div><!--end:1719347472278--><><!--begin:1719347496863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347496_co>:&nbsp;</b></span>Yes or CAL-OSHA for California locations</div><!--end:1719347496863--><><!--begin:1719347511080--><div class=\'cv\'><span class=\'notranslate\'><b>Carolyn<timestamp_1719347511_cv>:&nbsp;</b></span>Great, thank you, Tiffany!</div><!--end:1719347511080--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carolyn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You can use the 8-Hour HAZWOPER Refresher seminar schedule on the website as a reference for when the dressout days are scheduled\r\nTiffany: To register just call or email mailto:customerservice@csregs.com once the online portion is completed\r\nCarolyn: Do we need to select the &quot;Instructor Led&quot; option to see the details?\r\nTiffany: Yes or CAL-OSHA for California locations\r\nCarolyn: Great, thank you, Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('344073679E9', 1719435168, 1719435661, 2, 23, 23, 3, 0, 0, 5, 0, 6705, 690, 0, 0, 0, 'Heather Hurtado', 'hhurtado@englewoodco.gov', '204.131.79.240', '4fc46c9e9c55b9c96112384c4be8dfb3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-South Platte Renew-cus-', 'I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?', '<div class=\'ca\'><div class=\'info_box\'><i>I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719435170253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Hurtado</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719435170253--><><!--begin:1719435186255--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435186_cv>:&nbsp;</b></span>Hi! trying to solve problems, thanks!</div><!--end:1719435186255--><><!--begin:1719435243436--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435243_cv>:&nbsp;</b></span>Step one: reset password. I have been trying and am not receiving a reset email.</div><!--end:1719435243436--><><!--begin:1719435249764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435249_co>:&nbsp;</b></span>Email just sent from our NetSuite system</div><!--end:1719435249764--><><!--begin:1719435290301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435290_co>:&nbsp;</b></span>I received your emails</div><!--end:1719435290301--><><!--begin:1719435304213--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435304_cv>:&nbsp;</b></span>To where? I keep updating emails and they are not coming through :(</div><!--end:1719435304213--><><!--begin:1719435306768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435306_co>:&nbsp;</b></span>Do you want to get registered for the DOT PILOT class that states tomorrow?</div><!--end:1719435306768--><><!--begin:1719435326133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435325_co>:&nbsp;</b></span><a href=\'mailto:hhurtado@englewoodco.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>hhurtado@englewoodco.gov</a></div><!--end:1719435326133--><><!--begin:1719435340735--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435340_cv>:&nbsp;</b></span>YES!!! I swear I did but apparently it did not go through. Thanks for help!!</div><!--end:1719435340735--><><!--begin:1719435365456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435365_co>:&nbsp;</b></span>I will manually do it all on my end now for you and send you out the class confirmation details</div><!--end:1719435365456--><><!--begin:1719435384825--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435385_cv>:&nbsp;</b></span>You are a gem! Thank you so much!</div><!--end:1719435384825--><><!--begin:1719435397895--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435397_cv>:&nbsp;</b></span>Sorry for inundating you with emails earlier.</div><!--end:1719435397895--><><!--begin:1719435450328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435450_co>:&nbsp;</b></span>I have you registered and sent you out the confirmation email did you get that?</div><!--end:1719435450328--><><!--begin:1719435476269--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435476_cv>:&nbsp;</b></span>I DID get confirmation email! Still no password reset, which is bizarre.</div><!--end:1719435476269--><><!--begin:1719435500009--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435500_cv>:&nbsp;</b></span>I assume I will need to resolve that before logging on to class tomorrow, ahah.</div><!--end:1719435500009--><><!--begin:1719435500374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435500_co>:&nbsp;</b></span>That is strange</div><!--end:1719435500374--><><!--begin:1719435528644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435528_co>:&nbsp;</b></span>The class is actually full in person at our Denver office</div><!--end:1719435528644--><><!--begin:1719435541402--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435541_cv>:&nbsp;</b></span>Oh great! That works, too.</div><!--end:1719435541402--><><!--begin:1719435564535--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435564_cv>:&nbsp;</b></span>It said &quot;can fully be done online&quot; or the like, but I was not sure since it is a pilot.</div><!--end:1719435564535--><><!--begin:1719435569699--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435569_cv>:&nbsp;</b></span>Thanks for clarifying.</div><!--end:1719435569699--><><!--begin:1719435595606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435595_co>:&nbsp;</b></span>THat may have been an error on our end</div><!--end:1719435595606--><><!--begin:1719435596578--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435596_cv>:&nbsp;</b></span>So, I guess I don&#39;t need my password today, but maybe that system that sends reset is down?</div><!--end:1719435596578--><><!--begin:1719435599430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435599_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719435599430--><><!--begin:1719435621983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435621_co>:&nbsp;</b></span>No you do not need a password since I registered on my end</div><!--end:1719435621983--><><!--begin:1719435633405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435633_co>:&nbsp;</b></span>We will just see you in person tomorrow</div><!--end:1719435633405--><><!--begin:1719435633922--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435633_cv>:&nbsp;</b></span>No, I guess I will try to reset my password another day. Thanks, Tiffany!</div><!--end:1719435633922--><><!--begin:1719435648134--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435648_cv>:&nbsp;</b></span>Perfect! Have a great evening.</div><!--end:1719435648134--><><!--begin:1719435654942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435654_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719435654942--><><!--begin:1719435658029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435657_co>:&nbsp;</b></span>You as well!</div><!--end:1719435658029--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heather Hurtado!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeather Hurtado: Hi! trying to solve problems, thanks!\r\nHeather Hurtado: Step one: reset password. I have been trying and am not receiving a reset email.\r\nTiffany: Email just sent from our NetSuite system\r\nTiffany: I received your emails\r\nHeather Hurtado: To where? I keep updating emails and they are not coming through :(\r\nTiffany: Do you want to get registered for the DOT PILOT class that states tomorrow?\r\nTiffany: mailto:hhurtado@englewoodco.gov\r\nHeather Hurtado: YES!!! I swear I did but apparently it did not go through. Thanks for help!!\r\nTiffany: I will manually do it all on my end now for you and send you out the class confirmation details\r\nHeather Hurtado: You are a gem! Thank you so much!\r\nHeather Hurtado: Sorry for inundating you with emails earlier.\r\nTiffany: I have you registered and sent you out the confirmation email did you get that?\r\nHeather Hurtado: I DID get confirmation email! Still no password reset, which is bizarre.\r\nHeather Hurtado: I assume I will need to resolve that before logging on to class tomorrow, ahah.\r\nTiffany: That is strange\r\nTiffany: The class is actually full in person at our Denver office\r\nHeather Hurtado: Oh great! That works, too.\r\nHeather Hurtado: It said &quot;can fully be done online&quot; or the like, but I was not sure since it is a pilot.\r\nHeather Hurtado: Thanks for clarifying.\r\nTiffany: THat may have been an error on our end\r\nHeather Hurtado: So, I guess I don&#39;t need my password today, but maybe that system that sends reset is down?\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: No you do not need a password since I registered on my end\r\nTiffany: We will just see you in person tomorrow\r\nHeather Hurtado: No, I guess I will try to reset my password another day. Thanks, Tiffany!\r\nHeather Hurtado: Perfect! Have a great evening.\r\nTiffany: You are welcome!\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344141380WV', 1719502850, 1719503288, 1, 23, 5, 2, 0, 0, 0, 0, 3276, 0, 0, 0, 0, 'Mark Rendl', 'markrendl71@gmail.com', '98.59.107.229', 'c814efeed05facbb9654001913630d2e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Mid-America-cus-Online Course-_-yes-cus-', 'Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.', '<div class=\'ca\'><div class=\'info_box\'><i>Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719502853075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719502852_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719502853075--><><!--begin:1719502871391--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Rendl<timestamp_1719502871_cv>:&nbsp;</b></span>good</div><!--end:1719502871391--><><!--begin:1719502948784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719502948_co>:&nbsp;</b></span>One moment please</div><!--end:1719502948784--><><!--begin:1719503062060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503061_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1719503062060--><><!--begin:1719503093885--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Rendl<timestamp_1719503093_cv>:&nbsp;</b></span>nope</div><!--end:1719503093885--><><!--begin:1719503125744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503125_co>:&nbsp;</b></span>You can proceed forward now</div><!--end:1719503125744--><><!--begin:1719503286405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503286_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1719503286405--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mark Rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Rendl: good\r\nTiffany: One moment please\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMark Rendl: nope\r\nTiffany: You can proceed forward now\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3444791342R', 1719840609, 1719840745, 2, 23, 10, 5, 0, 0, 5, 0, 2454, 0, 0, 0, 0, 'Juliet Talaber', 'juliet.talaber@wsp.com', '108.237.186.211', 'a0657d8850606bbe3758ee559a608fca', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-wsp-cus-', 'when can I start taking the hazwoper class?', '<div class=\'ca\'><div class=\'info_box\'><i>when can I start taking the hazwoper class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719840612186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840612_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Juliet Talaber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719840612186--><><!--begin:1719840641451--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840642_cv>:&nbsp;</b></span>good how are you</div><!--end:1719840641451--><><!--begin:1719840649766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840649_co>:&nbsp;</b></span>Good thanks</div><!--end:1719840649766--><><!--begin:1719840658206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840658_co>:&nbsp;</b></span>You should have received an email from the system</div><!--end:1719840658206--><><!--begin:1719840665230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840665_co>:&nbsp;</b></span>To log in to get started</div><!--end:1719840665230--><><!--begin:1719840682798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840682_co>:&nbsp;</b></span>You will need to create your online training account and then you can start training right away</div><!--end:1719840682798--><><!--begin:1719840688816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840688_co>:&nbsp;</b></span>I just resent the email today</div><!--end:1719840688816--><><!--begin:1719840695962--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840697_cv>:&nbsp;</b></span>ok thanks I just got it now !</div><!--end:1719840695962--><><!--begin:1719840707734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840707_co>:&nbsp;</b></span>Wonderful!</div><!--end:1719840707734--><><!--begin:1719840716121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840715_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719840716121--><><!--begin:1719840731176--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840731_cv>:&nbsp;</b></span>No that was it thank you !</div><!--end:1719840731176--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'when can I start taking the hazwoper class?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Juliet Talaber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJuliet Talaber: good how are you\r\nTiffany: Good thanks\r\nTiffany: You should have received an email from the system\r\nTiffany: To log in to get started\r\nTiffany: You will need to create your online training account and then you can start training right away\r\nTiffany: I just resent the email today\r\nJuliet Talaber: ok thanks I just got it now !\r\nTiffany: Wonderful!\r\nTiffany: Is there anything else I can assist you with today?\r\nJuliet Talaber: No that was it thank you !\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('344569285X9', 1719930758, 1719931127, 1, 23, 8, 5, 0, 0, 0, 0, 2932, 0, 0, 0, 0, 'Rita Terwilliger', 'RTERWILLIGER@ANSENCORP.COM', '64.19.78.114', '10165f5c56698f870b5e231f084b828c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Ansen Corporation-cus-Online Course-_-RCRA-cus-', 'I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719930760737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930760_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rita Terwilliger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719930760737--><><!--begin:1719930781440--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930781_cv>:&nbsp;</b></span>I am fine, Thank You for asking.</div><!--end:1719930781440--><><!--begin:1719930815977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930815_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1719930815977--><><!--begin:1719930892349--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930892_cv>:&nbsp;</b></span>The module was just a video explaining the sections, glossary etc. </div><!--end:1719930892349--><><!--begin:1719930932911--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930933_cv>:&nbsp;</b></span>I will take it again, 3rd time is a charm.</div><!--end:1719930932911--><><!--begin:1719930974277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930974_co>:&nbsp;</b></span>If you open the module and stay in it for 7 minutes and 48 seconds more the next module will unlock for you.  </div><!--end:1719930974277--><><!--begin:1719930995323--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930995_cv>:&nbsp;</b></span>The module states it was completed.</div><!--end:1719930995323--><><!--begin:1719931013710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719931013_co>:&nbsp;</b></span>Yes you can relaunch it to accrue more time</div><!--end:1719931013710--><><!--begin:1719931127277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719931127_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1719931127277--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rita Terwilliger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRita Terwilliger: I am fine, Thank You for asking.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nRita Terwilliger: The module was just a video explaining the sections, glossary etc. \r\nRita Terwilliger: I will take it again, 3rd time is a charm.\r\nTiffany: If you open the module and stay in it for 7 minutes and 48 seconds more the next module will unlock for you.  \r\nRita Terwilliger: The module states it was completed.\r\nTiffany: Yes you can relaunch it to accrue more time\r\nTiffany: Is there anything else I can assist you with for today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3445728235X', 1719934312, 1719934511, 2, 23, 23, 5, 0, 0, 0, 0, 2550, 0, 0, 0, 0, 'Nate Beinemann', 'nate.beinemann@stantec.com', '74.93.37.37', 'bee412aa50c2366407b57d60f26e2a73', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann', '<div class=\'ca\'><div class=\'info_box\'><i>I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719934314473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934314_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nate Beinemann</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719934314473--><><!--begin:1719934350887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934350_co>:&nbsp;</b></span>Yes I spoke with you yesterday on this.</div><!--end:1719934350887--><><!--begin:1719934410238--><div class=\'cv\'><span class=\'notranslate\'><b>Nate Beinemann<timestamp_1719934410_cv>:&nbsp;</b></span>I&#39;m doing well, thank you.  How are you?</div><!--end:1719934410238--><><!--begin:1719934423565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934423_co>:&nbsp;</b></span>Good thanks!</div><!--end:1719934423565--><><!--begin:1719934439982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934439_co>:&nbsp;</b></span>Can I get your phone number again and I will call you right now to follow up on our phone conversaiton from yesterday</div><!--end:1719934439982--><><!--begin:1719934465005--><div class=\'cv\'><span class=\'notranslate\'><b>Nate Beinemann<timestamp_1719934465_cv>:&nbsp;</b></span>Sure! <a href=\'tel:5098628994\' target=\'_blank\' rel=\'noopener noreferrer\'>509-862-8994</a></div><!--end:1719934465005--><><!--begin:1719934485564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934485_co>:&nbsp;</b></span>Calling now</div><!--end:1719934485564--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nate Beinemann!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes I spoke with you yesterday on this.\r\nNate Beinemann: I&#39;m doing well, thank you.  How are you?\r\nTiffany: Good thanks!\r\nTiffany: Can I get your phone number again and I will call you right now to follow up on our phone conversaiton from yesterday\r\nNate Beinemann: Sure! tel:5098628994\r\nTiffany: Calling now\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344578241KV', 1719939721, 1719939922, 1, 23, 12, 7, 0, 0, 0, 0, 3036, 0, 0, 0, 0, 'Anthony Marinaro', 'anthony.marinaro@lgcgroup.com', '65.215.197.82', 'd82fbe437cf6b9b8a4e8f3ac84e7f0bc', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-LGC Biosearch Technologies Inc.-cus-Online Course-_-IATA Dangerous Goods Transportation Training-cus-', 'I completed the course but can\'t locate the final test. Is there a link I can access?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the course but can\'t locate the final test. Is there a link I can access?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719939725252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939725_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anthony Marinaro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719939725252--><><!--begin:1719939742603--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939741_cv>:&nbsp;</b></span>I&#39;m good thank you</div><!--end:1719939742603--><><!--begin:1719939749628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939749_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1719939749628--><><!--begin:1719939790051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939789_co>:&nbsp;</b></span>You need to log 20 minutes and 32 seconds more in the ITA course module before the assessment module is available to take</div><!--end:1719939790051--><><!--begin:1719939808269--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939807_cv>:&nbsp;</b></span>Even though I completed it?</div><!--end:1719939808269--><><!--begin:1719939816810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939816_co>:&nbsp;</b></span>The final assessment is right below the course module.</div><!--end:1719939816810--><><!--begin:1719939836402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939836_co>:&nbsp;</b></span>Yes as there is a minimum time that is required before the exam unlocks</div><!--end:1719939836402--><><!--begin:1719939859787--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939859_cv>:&nbsp;</b></span>Ok, I&#39;ll run through it again that should take care of it</div><!--end:1719939859787--><><!--begin:1719939914979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939914_co>:&nbsp;</b></span>Sounds good</div><!--end:1719939914979--><><!--begin:1719939922579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939922_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719939922579--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed the course but can\'t locate the final test. Is there a link I can access?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Anthony Marinaro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnthony Marinaro: I&#39;m good thank you\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: You need to log 20 minutes and 32 seconds more in the ITA course module before the assessment module is available to take\r\nAnthony Marinaro: Even though I completed it?\r\nTiffany: The final assessment is right below the course module.\r\nTiffany: Yes as there is a minimum time that is required before the exam unlocks\r\nAnthony Marinaro: Ok, I&#39;ll run through it again that should take care of it\r\nTiffany: Sounds good\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3446631915M', 1720024665, 1720025680, 1, 23, 9, 5, 0, 0, 0, 0, 4994, 0, 0, 0, 0, 'Simone Charles', 'simone.charles@stantec.com', '99.109.55.193', '7404dfb2ac2acd6fa52209e9dc4e22f8', 'Question Type:-_-Display/Browser Issue-cus-Company-_-Stantec-cus-Online Course-_-HAZWOPER 40 Hour Online-cus-', 'Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720024667966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024667_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Simone Charles</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720024667966--><><!--begin:1720024711805--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720024711_cv>:&nbsp;</b></span>Hi, I&#39;m doing good.</div><!--end:1720024711805--><><!--begin:1720024726498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024726_co>:&nbsp;</b></span>One moment while I pull up your account</div><!--end:1720024726498--><><!--begin:1720024754967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024754_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1720024754967--><><!--begin:1720024918646--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720024918_cv>:&nbsp;</b></span>None of those situations apply to my issue, unfortunately.</div><!--end:1720024918646--><><!--begin:1720025048003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025047_co>:&nbsp;</b></span>I show your account timed out 3 times in the last couple days and today you closed your browser without logging out causing a terminated by login error.  </div><!--end:1720025048003--><><!--begin:1720025058521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025058_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1720025058521--><><!--begin:1720025236422--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720025236_cv>:&nbsp;</b></span>That was my only issue, thank you for your help.</div><!--end:1720025236422--><><!--begin:1720025252353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025252_co>:&nbsp;</b></span>You are welcome!</div><!--end:1720025252353--><><!--begin:1720025676636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025676_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1720025676636--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Simone Charles!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSimone Charles: Hi, I&#39;m doing good.\r\nTiffany: One moment while I pull up your account\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nSimone Charles: None of those situations apply to my issue, unfortunately.\r\nTiffany: I show your account timed out 3 times in the last couple days and today you closed your browser without logging out causing a terminated by login error.  \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nSimone Charles: That was my only issue, thank you for your help.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344669364ZX', 1720030840, 1720031360, 1, 23, 11, 8, 0, 0, 5, 0, 6311, 692, 0, 0, 0, 'Lyndsey Tollis', 'lyndsey.tollis@molsoncoors.com', '12.91.22.174', '179827c0b40715a3e58359269e5fa47e', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Molson Coors-cus-Online Course-_-8-Hour OSHA HAZWOPER Annual Refresher-cus-', 'I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349', '<div class=\'ca\'><div class=\'info_box\'><i>I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720030842996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030842_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lyndsey Tollis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720030842996--><><!--begin:1720030854522--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030854_cv>:&nbsp;</b></span>Good. Thank you.</div><!--end:1720030854522--><><!--begin:1720030889631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030889_co>:&nbsp;</b></span>I just replied to your email</div><!--end:1720030889631--><><!--begin:1720030903912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030903_co>:&nbsp;</b></span>You should have received an email from the system after you placed your order.  The email has a link to use to set up your online training group manager account.  This account is separate from the purchasing account you use at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a>.<br><br>Did you get that email?</div><!--end:1720030903912--><><!--begin:1720030910866--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030911_cv>:&nbsp;</b></span>Thank you! I didn&#39;t realize there was a chat function before I sent that.</div><!--end:1720030910866--><><!--begin:1720030922759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030922_co>:&nbsp;</b></span>I think it says Log in to get started</div><!--end:1720030922759--><><!--begin:1720030943169--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030943_cv>:&nbsp;</b></span>My credentials don&#39;t work on the log in page.</div><!--end:1720030943169--><><!--begin:1720030979351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030979_co>:&nbsp;</b></span>You have to click a link in the email that was sent to set up your account as this is seperate from the purchasing account you have</div><!--end:1720030979351--><><!--begin:1720030998137--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030998_cv>:&nbsp;</b></span>Yes. When I click the link, it brings me to a log in page.  </div><!--end:1720030998137--><><!--begin:1720031001701--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031001_cv>:&nbsp;</b></span>I can&#39;t log in.</div><!--end:1720031001701--><><!--begin:1720031032426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031032_co>:&nbsp;</b></span>I think you are clicking the wrong link there should be another link</div><!--end:1720031032426--><><!--begin:1720031043600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031043_co>:&nbsp;</b></span>Click here to get started I think it says</div><!--end:1720031043600--><><!--begin:1720031067113--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031067_cv>:&nbsp;</b></span>It says &#39;Log in to get started&#39;</div><!--end:1720031067113--><><!--begin:1720031088362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031088_co>:&nbsp;</b></span>No that is the wrong link since you do not have an account.  Is there another link above that?</div><!--end:1720031088362--><><!--begin:1720031126688--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031126_cv>:&nbsp;</b></span>I just sent the email.</div><!--end:1720031126688--><><!--begin:1720031147030--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031147_cv>:&nbsp;</b></span>There isn&#39;t another link. Thank you for your help! I really appreciate it.</div><!--end:1720031147030--><><!--begin:1720031158225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031158_co>:&nbsp;</b></span>Okay just one moment please</div><!--end:1720031158225--><><!--begin:1720031217603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031217_co>:&nbsp;</b></span>I do see you have an account set up.   I can update the password for you.  What do you want it to be?  It can be the same as the other site to make it easy</div><!--end:1720031217603--><><!--begin:1720031258004--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031258_cv>:&nbsp;</b></span>Thank you! Is it under my email address? I can use the &#39;forgot password&#39; feature if it is.</div><!--end:1720031258004--><><!--begin:1720031264866--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031264_cv>:&nbsp;</b></span><a href=\'mailto:lyndsey.tollis@molsoncoors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lyndsey.tollis@molsoncoors.com</a></div><!--end:1720031264866--><><!--begin:1720031274915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031274_co>:&nbsp;</b></span>Yes it shows as <a href=\'mailto:Lyndsey.Tollis@molsoncoors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Lyndsey.Tollis@molsoncoors.com</a><br></div><!--end:1720031274915--><><!--begin:1720031291395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031291_co>:&nbsp;</b></span>Not sure if it is case sensitive or not</div><!--end:1720031291395--><><!--begin:1720031294432--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031294_cv>:&nbsp;</b></span>Perfect! Thank you so much for verifying Tiffany. I really appreciate it.</div><!--end:1720031294432--><><!--begin:1720031306051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031305_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1720031306051--><><!--begin:1720031345966--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031346_cv>:&nbsp;</b></span>I&#39;m in! Thank you again and have a great 4th of July.</div><!--end:1720031345966--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lyndsey Tollis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLyndsey Tollis: Good. Thank you.\r\nTiffany: I just replied to your email\r\nTiffany: You should have received an email from the system after you placed your order.  The email has a link to use to set up your online training group manager account.  This account is separate from the purchasing account you use at http://www.csregs.com.Did you get that email?\r\nLyndsey Tollis: Thank you! I didn&#39;t realize there was a chat function before I sent that.\r\nTiffany: I think it says Log in to get started\r\nLyndsey Tollis: My credentials don&#39;t work on the log in page.\r\nTiffany: You have to click a link in the email that was sent to set up your account as this is seperate from the purchasing account you have\r\nLyndsey Tollis: Yes. When I click the link, it brings me to a log in page.  \r\nLyndsey Tollis: I can&#39;t log in.\r\nTiffany: I think you are clicking the wrong link there should be another link\r\nTiffany: Click here to get started I think it says\r\nLyndsey Tollis: It says &#39;Log in to get started&#39;\r\nTiffany: No that is the wrong link since you do not have an account.  Is there another link above that?\r\nLyndsey Tollis: I just sent the email.\r\nLyndsey Tollis: There isn&#39;t another link. Thank you for your help! I really appreciate it.\r\nTiffany: Okay just one moment please\r\nTiffany: I do see you have an account set up.   I can update the password for you.  What do you want it to be?  It can be the same as the other site to make it easy\r\nLyndsey Tollis: Thank you! Is it under my email address? I can use the &#39;forgot password&#39; feature if it is.\r\nLyndsey Tollis: mailto:lyndsey.tollis@molsoncoors.com\r\nTiffany: Yes it shows as mailto:Lyndsey.Tollis@molsoncoors.com\r\nTiffany: Not sure if it is case sensitive or not\r\nLyndsey Tollis: Perfect! Thank you so much for verifying Tiffany. I really appreciate it.\r\nTiffany: You are most welcome!\r\nLyndsey Tollis: I&#39;m in! Thank you again and have a great 4th of July.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3446716883Z', 1720033162, 1720033435, 1, 23, 9, 7, 0, 0, 5, 0, 2350, 0, 0, 0, 0, 'LINDA KRAJEWSKI', 'LINDAK@MITCHELLAIR.COM', '50.77.147.115', 'b5c71a0590ef1c13595038fd6206e702', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-MITCHELL AIRCRAFT LLC-cus-Online Course-_-DOT-cus-', 'I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.', '<div class=\'ca\'><div class=\'info_box\'><i>I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720033165964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LINDA KRAJEWSKI</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720033165964--><><!--begin:1720033215707--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033215_cv>:&nbsp;</b></span>FINE, TRYING TO SIGN INTO THE COURSE BUT IT WONT LET ME.</div><!--end:1720033215707--><><!--begin:1720033231011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033230_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1720033231011--><><!--begin:1720033363803--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033363_cv>:&nbsp;</b></span>THANK YOU, I SAYS I NEED TO COMPLETE 36 MOR SECONDS...LOL    SO SHOULD I DO THE INTRODUCTION OVER AGAIN?</div><!--end:1720033363803--><><!--begin:1720033402721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033402_co>:&nbsp;</b></span>Yes you can just review for the additional time needed and then exit the module and the next module should be unlocked for you to start.  </div><!--end:1720033402721--><><!--begin:1720033430818--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033430_cv>:&nbsp;</b></span>GREAT, THANK YOU VERY MUCH. GOODBYE</div><!--end:1720033430818--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.\r\nTiffany has joined the chat.\r\nTiffany: Hi, LINDA KRAJEWSKI!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLINDA KRAJEWSKI: FINE, TRYING TO SIGN INTO THE COURSE BUT IT WONT LET ME.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nLINDA KRAJEWSKI: THANK YOU, I SAYS I NEED TO COMPLETE 36 MOR SECONDS...LOL    SO SHOULD I DO THE INTRODUCTION OVER AGAIN?\r\nTiffany: Yes you can just review for the additional time needed and then exit the module and the next module should be unlocked for you to start.  \r\nLINDA KRAJEWSKI: GREAT, THANK YOU VERY MUCH. GOODBYE\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('345436342QX', 1720797815, 1720798177, 1, 23, 8, 6, 0, 0, 5, 0, 4643, 0, 0, 0, 0, 'Ciana Winston', 'cwinston@langan.com', '71.235.50.205', 'b537f4b966a72c1aed1fe236989ccc1f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Langan Engineering and Environmental Services-cus-Online Course-_-Toxicology-cus-', 'The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.', '<div class=\'ca\'><div class=\'info_box\'><i>The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720797817174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720797817_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ciana Winston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720797817174--><><!--begin:1720797834260--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720797834_cv>:&nbsp;</b></span>Hello, doing good thank you.</div><!--end:1720797834260--><><!--begin:1720797891039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720797890_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1720797891039--><><!--begin:1720797930866--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720797930_cv>:&nbsp;</b></span>No, I already passed the required time and was able to answer the first few assessment questions before it froze.</div><!--end:1720797930866--><><!--begin:1720798000394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798000_co>:&nbsp;</b></span>I see your account has timed out due to inactivity 4 times yesterday and today you closed your browser without logging out properly causing a terminated by log in error.  </div><!--end:1720798000394--><><!--begin:1720798008396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798008_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1720798008396--><><!--begin:1720798074542--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798074_cv>:&nbsp;</b></span>Nope, thank you!</div><!--end:1720798074542--><><!--begin:1720798093995--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798094_cv>:&nbsp;</b></span>How should I proceed though?</div><!--end:1720798093995--><><!--begin:1720798161507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798161_co>:&nbsp;</b></span>You can log out and back in and the next module will be available to start</div><!--end:1720798161507--><><!--begin:1720798176639--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798176_cv>:&nbsp;</b></span>Great, I appreciate it. </div><!--end:1720798176639--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ciana Winston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCiana Winston: Hello, doing good thank you.\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nCiana Winston: No, I already passed the required time and was able to answer the first few assessment questions before it froze.\r\nTiffany: I see your account has timed out due to inactivity 4 times yesterday and today you closed your browser without logging out properly causing a terminated by log in error.  \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nCiana Winston: Nope, thank you!\r\nCiana Winston: How should I proceed though?\r\nTiffany: You can log out and back in and the next module will be available to start\r\nCiana Winston: Great, I appreciate it. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3459448484R', 1721306376, 1721307033, 1, 23, 63, 59, 0, 0, 0, 0, 5106, 0, 0, 0, 0, 'Michael E Parks', 'michael.parks@tetratech.com', '50.243.252.81', '2ec16389e0829dcc4aa31849faa2257a', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TetraTech-cus-Online Course-_-Hazwoper 40hr.-cus-', 'It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977', '<div class=\'ca\'><div class=\'info_box\'><i>It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721306379622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306379_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael E Parks</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721306379622--><><!--begin:1721306396523--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306395_cv>:&nbsp;</b></span>not so good.</div><!--end:1721306396523--><><!--begin:1721306419513--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306418_cv>:&nbsp;</b></span>losing time on this platform for hazwoper training.</div><!--end:1721306419513--><><!--begin:1721306426481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306426_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1721306426481--><><!--begin:1721306539717--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306539_cv>:&nbsp;</b></span>Compliance Solutions Learning Portal</div><!--end:1721306539717--><><!--begin:1721306556694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306556_co>:&nbsp;</b></span>I see your account has timed out due to inactivity several times each day you have logged in.  </div><!--end:1721306556694--><><!--begin:1721306576189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306576_co>:&nbsp;</b></span>This can cause glitches to occur like the one you are experiencing</div><!--end:1721306576189--><><!--begin:1721306588286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306588_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1721306588286--><><!--begin:1721306593292--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306592_cv>:&nbsp;</b></span>Ugh........</div><!--end:1721306593292--><><!--begin:1721306667599--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306666_cv>:&nbsp;</b></span>Will the site work now?</div><!--end:1721306667599--><><!--begin:1721306674711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306674_co>:&nbsp;</b></span>If you refresh your page you should be able to proceed forward now</div><!--end:1721306674711--><><!--begin:1721306690180--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306689_cv>:&nbsp;</b></span>OKay. Thank You. :)</div><!--end:1721306690180--><><!--begin:1721306701978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306702_co>:&nbsp;</b></span>You are welcome!</div><!--end:1721306701978--><><!--begin:1721306714984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306715_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1721306714984--><><!--begin:1721307026759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721307027_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1721307026759--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael E Parks!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael E Parks: not so good.\r\nMichael E Parks: losing time on this platform for hazwoper training.\r\nTiffany: One moment while I look you up please\r\nMichael E Parks: Compliance Solutions Learning Portal\r\nTiffany: I see your account has timed out due to inactivity several times each day you have logged in.  \r\nTiffany: This can cause glitches to occur like the one you are experiencing\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMichael E Parks: Ugh........\r\nMichael E Parks: Will the site work now?\r\nTiffany: If you refresh your page you should be able to proceed forward now\r\nMichael E Parks: OKay. Thank You. :)\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('345952548K2', 1721314029, 1721314357, 2, 19, 16, 12, 0, 0, 0, 0, 1123, 0, 0, 0, 0, 'Jesus Billanes', 'billanesjb23@gmail.com', '173.8.219.165', 'fcc691c5afdffccc3d8d3eb6c567161f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-wrist ship supply-cus-', 'N/a', '<div class=\'ca\'><div class=\'info_box\'><i>N/a</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1721313919138--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314086_co>:&nbsp;</b></span>Hello Jason  How can I help you?</div><!--end:1721313919138--><><!--begin:1721314115269--><div class=\'cv\'><span class=\'notranslate\'><b>Jesus Billanes<timestamp_1721314116_cv>:&nbsp;</b></span>my name is Jesus</div><!--end:1721314115269--><><!--begin:1721313978893--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314146_co>:&nbsp;</b></span>So sorry! How can I help you?</div><!--end:1721313978893--><><!--begin:1721314176796--><div class=\'cv\'><span class=\'notranslate\'><b>Jesus Billanes<timestamp_1721314177_cv>:&nbsp;</b></span>just need to take the safety course</div><!--end:1721314176796--><><!--begin:1721314189879--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314357_co>:&nbsp;</b></span>Which course in particular do you need?</div><!--end:1721314189879--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'N/a\r\nTracy has joined the chat.\r\nTracy: Hello Jason  How can I help you?\r\nJesus Billanes: my name is Jesus\r\nTracy: So sorry! How can I help you?\r\nJesus Billanes: just need to take the safety course\r\nTracy: Which course in particular do you need?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('346293327B2', 1721654803, 1721655066, 2, 23, 11, 7, 0, 0, 5, 0, 4887, 0, 0, 0, 0, 'Rafe Thomas', 'Rafe.Thomas@apexcos.com', '66.177.183.71', 'a4c381baca386f3bacc7fa3d0df77e06', 'Select Area of Inquiry:-_-Other-cus-Company-_-Apex Companies -cus-', 'I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721654806824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654806_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafe Thomas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721654806824--><><!--begin:1721654833630--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654833_cv>:&nbsp;</b></span>is this a question for you or another department </div><!--end:1721654833630--><><!--begin:1721654853162--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654853_cv>:&nbsp;</b></span>i could not find where to ask </div><!--end:1721654853162--><><!--begin:1721654853676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654853_co>:&nbsp;</b></span>I can assist</div><!--end:1721654853676--><><!--begin:1721654865964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654865_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1721654865964--><><!--begin:1721654912538--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654912_cv>:&nbsp;</b></span>my computer shut off mid module quiz so i believ it is stuck on the lock function </div><!--end:1721654912538--><><!--begin:1721654932235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654932_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1721654932235--><><!--begin:1721654992782--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654992_cv>:&nbsp;</b></span>no maam thank you very much </div><!--end:1721654992782--><><!--begin:1721655003095--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721655003_cv>:&nbsp;</b></span>when should i expect to go back to my learning </div><!--end:1721655003095--><><!--begin:1721655029105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721655028_co>:&nbsp;</b></span>You are welcome</div><!--end:1721655029105--><><!--begin:1721655051534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721655051_co>:&nbsp;</b></span>You can log out and back in and you should be able to proceed</div><!--end:1721655051534--><><!--begin:1721655062114--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721655062_cv>:&nbsp;</b></span>okay ill give it a shot </div><!--end:1721655062114--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafe Thomas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafe Thomas: is this a question for you or another department \r\nRafe Thomas: i could not find where to ask \r\nTiffany: I can assist\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nRafe Thomas: my computer shut off mid module quiz so i believ it is stuck on the lock function \r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nRafe Thomas: no maam thank you very much \r\nRafe Thomas: when should i expect to go back to my learning \r\nTiffany: You are welcome\r\nTiffany: You can log out and back in and you should be able to proceed\r\nRafe Thomas: okay ill give it a shot \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('346311135TY', 1721672608, 1721672714, 1, 23, 8, 5, 0, 0, 0, 1, 1535, 0, 0, 0, 0, 'Rafe Thomas', 'Rafe.Thomas@apexcos.com', '66.177.183.71', 'a4c381baca386f3bacc7fa3d0df77e06', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Apex Companies -cus-Online Course-_-HAZWOPER-cus-', 'I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. ', '<div class=\'ca\'><div class=\'info_box\'><i>I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721672611412--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672611_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafe Thomas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721672611412--><><!--begin:1721672672375--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721672672_cv>:&nbsp;</b></span>im okay.</div><!--end:1721672672375--><><!--begin:1721672673396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672673_co>:&nbsp;</b></span>I passed you through the module you were on.</div><!--end:1721672673396--><><!--begin:1721672685740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672685_co>:&nbsp;</b></span>Please go back and review missed content but you are able to proceed forward</div><!--end:1721672685740--><><!--begin:1721672711106--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721672711_cv>:&nbsp;</b></span>I have read and taken notes on the content. thanks </div><!--end:1721672711106--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafe Thomas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafe Thomas: im okay.\r\nTiffany: I passed you through the module you were on.\r\nTiffany: Please go back and review missed content but you are able to proceed forward\r\nRafe Thomas: I have read and taken notes on the content. thanks \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347072252KN', 1722433723, 1722433857, 1, 23, 6, 2, 0, 0, 0, 0, 2057, 0, 0, 0, 0, 'Guy Gallello Jr', 'guy.gallello@aptim.com', '98.28.39.76', 'e81584128836ace670729554e20f562e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-IATA-cus-', 'not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam', '<div class=\'ca\'><div class=\'info_box\'><i>not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722433725429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433725_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Guy Gallello Jr</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722433725429--><><!--begin:1722433757796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433757_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1722433757796--><><!--begin:1722433822240--><div class=\'cv\'><span class=\'notranslate\'><b>Guy Gallello Jr<timestamp_1722433822_cv>:&nbsp;</b></span>fine.  I will do that.  It goes pretty quickly so that may be it. Unlike the DOT it didn&#39;t state minimum times per module. Thanks</div><!--end:1722433822240--><><!--begin:1722433849795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433849_co>:&nbsp;</b></span>You are welcome!</div><!--end:1722433849795--><><!--begin:1722433857948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433857_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1722433857948--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam\r\nTiffany has joined the chat.\r\nTiffany: Hi, Guy Gallello Jr!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nGuy Gallello Jr: fine.  I will do that.  It goes pretty quickly so that may be it. Unlike the DOT it didn&#39;t state minimum times per module. Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3475181242Z', 1722879616, 1722879746, 2, 23, 27, 5, 0, 0, 0, 0, 1653, 0, 0, 0, 0, 'Kimberly Cirello', 'Kcirello@walden-associates.com', '68.198.72.214', '79c8dfc6b25ef5bea664276f8ebb3b66', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Walden Associates-cus-', 'I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722879619266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879619_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kimberly Cirello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722879619266--><><!--begin:1722879638626--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Cirello<timestamp_1722879638_cv>:&nbsp;</b></span>Hello I am well, you?</div><!--end:1722879638626--><><!--begin:1722879654541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879654_co>:&nbsp;</b></span>I am good thanks</div><!--end:1722879654541--><><!--begin:1722879676270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879676_co>:&nbsp;</b></span>Once I process the order you will get an email to log in and assign the course to the student</div><!--end:1722879676270--><><!--begin:1722879692402--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Cirello<timestamp_1722879692_cv>:&nbsp;</b></span>Wonderful thank you so much!</div><!--end:1722879692402--><><!--begin:1722879746268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879746_co>:&nbsp;</b></span>You are most welcome! If you do not get the email or have any other questions please let me know.</div><!--end:1722879746268--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kimberly Cirello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKimberly Cirello: Hello I am well, you?\r\nTiffany: I am good thanks\r\nTiffany: Once I process the order you will get an email to log in and assign the course to the student\r\nKimberly Cirello: Wonderful thank you so much!\r\nTiffany: You are most welcome! If you do not get the email or have any other questions please let me know.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('347591599KE', 1722953076, 1722954173, 2, 23, 10, 7, 0, 0, 0, 0, 9303, 0, 0, 0, 0, 'Brianna Duggal', 'brianna.duggal@eabminc.com', '162.12.226.28', '96dfa4fbc39c619b157d4281f114bb52', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-EABM, Inc.-cus-', 'I was wondering if it was posible to change the address and name a manage account has?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering if it was posible to change the address and name a manage account has?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722953080388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953080_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brianna Duggal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722953080388--><><!--begin:1722953116376--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953117_cv>:&nbsp;</b></span>Hi. I am good and you?</div><!--end:1722953116376--><><!--begin:1722953159502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953159_co>:&nbsp;</b></span>I am good too thank you</div><!--end:1722953159502--><><!--begin:1722953219773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953219_co>:&nbsp;</b></span>I am not sure if I understand your question fully</div><!--end:1722953219773--><><!--begin:1722953236756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953236_co>:&nbsp;</b></span>I can upate the shipping address on the account</div><!--end:1722953236756--><><!--begin:1722953239336--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953240_cv>:&nbsp;</b></span>I was wondering if it was possible to change the name under an account and also the address where the certificates are sent to. </div><!--end:1722953239336--><><!--begin:1722953260114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953259_co>:&nbsp;</b></span>I can upate the shipping address on the account for where the certificates go</div><!--end:1722953260114--><><!--begin:1722953282645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953282_co>:&nbsp;</b></span>I currently show your account shiping address is listed as: Suzanne Figueroa<br>EABM Inc.<br>2114 North Flamingo Road<br>U-173<br>Pembroke Pines FL 33028</div><!--end:1722953282645--><><!--begin:1722953324563--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953325_cv>:&nbsp;</b></span>Yes, Can we change it to:<br><br>EABM, Inc. <br>2306 Calle Laurel Unidad 6-D, San Juan PR 00913</div><!--end:1722953324563--><><!--begin:1722953332974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953332_co>:&nbsp;</b></span>There is only one student who has not completed trainin.  All other certs have already been sent out.</div><!--end:1722953332974--><><!--begin:1722953344901--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953345_cv>:&nbsp;</b></span>Ok! </div><!--end:1722953344901--><><!--begin:1722953357509--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953357_cv>:&nbsp;</b></span>We would like it changed for future trainings</div><!--end:1722953357509--><><!--begin:1722953383489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953383_co>:&nbsp;</b></span>Is the new address you provided the office address?  Is the FL location just a billing address?</div><!--end:1722953383489--><><!--begin:1722953399764--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953400_cv>:&nbsp;</b></span>Also, the name of the account is under Suzanne Figueroa. Can we change it to the name of the company, EABM, Inc.?</div><!--end:1722953399764--><><!--begin:1722953444902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953444_co>:&nbsp;</b></span>We normally address the envelope to a specfic persons attention or department attention at least</div><!--end:1722953444902--><><!--begin:1722953462045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953461_co>:&nbsp;</b></span>Is the new address you provided a office address? Is the FL location just a billing address?</div><!--end:1722953462045--><><!--begin:1722953479854--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953480_cv>:&nbsp;</b></span>Yes the new address is the office address. </div><!--end:1722953479854--><><!--begin:1722953494069--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953494_cv>:&nbsp;</b></span>I am finding out if it&#39;s also the billing address. </div><!--end:1722953494069--><><!--begin:1722953516445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953516_co>:&nbsp;</b></span>Is the FL address still an office address as well?</div><!--end:1722953516445--><><!--begin:1722953620704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953620_co>:&nbsp;</b></span>If there is no one to address the envelopes to I can list it as: </div><!--end:1722953620704--><><!--begin:1722953621951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953621_co>:&nbsp;</b></span>Certificates Enclosed<br>EABM Inc.<br>2306 Calle Laurel Unidad 6-D<br>San Juan PR 00913</div><!--end:1722953621951--><><!--begin:1722953671547--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953672_cv>:&nbsp;</b></span>We moved offices but my team is verifying the billing address</div><!--end:1722953671547--><><!--begin:1722953694071--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953694_cv>:&nbsp;</b></span>Can we put the name under Edward Bray?</div><!--end:1722953694071--><><!--begin:1722953718405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953718_co>:&nbsp;</b></span>Yes what is his title there</div><!--end:1722953718405--><><!--begin:1722953728647--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953729_cv>:&nbsp;</b></span>And the billing address is the same as the new address. </div><!--end:1722953728647--><><!--begin:1722953746150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953746_co>:&nbsp;</b></span>Got it!</div><!--end:1722953746150--><><!--begin:1722953786656--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953787_cv>:&nbsp;</b></span>He is the Product Development Manager. </div><!--end:1722953786656--><><!--begin:1722953818810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953818_co>:&nbsp;</b></span>Got it all future certs will now go to:</div><!--end:1722953818810--><><!--begin:1722953819714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953819_co>:&nbsp;</b></span>	Edward Bray<br>EABM Inc.<br>2306 Calle Laurel Unidad 6-D<br>San Juan PR 00913</div><!--end:1722953819714--><><!--begin:1722953838363--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953838_cv>:&nbsp;</b></span>Perfect! Thank you!</div><!--end:1722953838363--><><!--begin:1722953861870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953861_co>:&nbsp;</b></span>You are welcome!</div><!--end:1722953861870--><><!--begin:1722953910009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953909_co>:&nbsp;</b></span>Is there anything else I can assit you with today?</div><!--end:1722953910009--><><!--begin:1722953924964--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953925_cv>:&nbsp;</b></span>Hi. Is it possible to change the billing address to the old one?</div><!--end:1722953924964--><><!--begin:1722953950154--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953950_cv>:&nbsp;</b></span>Nevermind!</div><!--end:1722953950154--><><!--begin:1722953965560--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953966_cv>:&nbsp;</b></span>If the payment bounces I&#39;ll contact you again!</div><!--end:1722953965560--><><!--begin:1722953997392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953997_co>:&nbsp;</b></span>Sounds like a plan!</div><!--end:1722953997392--><><!--begin:1722954023880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954023_co>:&nbsp;</b></span> Is there anything else I can assist you with today?</div><!--end:1722954023880--><><!--begin:1722954036408--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722954036_cv>:&nbsp;</b></span>That is all. Thank you!</div><!--end:1722954036408--><><!--begin:1722954082290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954082_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1722954082290--><><!--begin:1722954086881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954086_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1722954086881--><><!--begin:1722954113939--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722954114_cv>:&nbsp;</b></span>You too!</div><!--end:1722954113939--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wondering if it was posible to change the address and name a manage account has?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brianna Duggal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrianna Duggal: Hi. I am good and you?\r\nTiffany: I am good too thank you\r\nTiffany: I am not sure if I understand your question fully\r\nTiffany: I can upate the shipping address on the account\r\nBrianna Duggal: I was wondering if it was possible to change the name under an account and also the address where the certificates are sent to. \r\nTiffany: I can upate the shipping address on the account for where the certificates go\r\nTiffany: I currently show your account shiping address is listed as: Suzanne FigueroaEABM Inc.2114 North Flamingo RoadU-173Pembroke Pines FL 33028\r\nBrianna Duggal: Yes, Can we change it to:EABM, Inc. 2306 Calle Laurel Unidad 6-D, San Juan PR 00913\r\nTiffany: There is only one student who has not completed trainin.  All other certs have already been sent out.\r\nBrianna Duggal: Ok! \r\nBrianna Duggal: We would like it changed for future trainings\r\nTiffany: Is the new address you provided the office address?  Is the FL location just a billing address?\r\nBrianna Duggal: Also, the name of the account is under Suzanne Figueroa. Can we change it to the name of the company, EABM, Inc.?\r\nTiffany: We normally address the envelope to a specfic persons attention or department attention at least\r\nTiffany: Is the new address you provided a office address? Is the FL location just a billing address?\r\nBrianna Duggal: Yes the new address is the office address. \r\nBrianna Duggal: I am finding out if it&#39;s also the billing address. \r\nTiffany: Is the FL address still an office address as well?\r\nTiffany: If there is no one to address the envelopes to I can list it as: \r\nTiffany: Certificates EnclosedEABM Inc.2306 Calle Laurel Unidad 6-DSan Juan PR 00913\r\nBrianna Duggal: We moved offices but my team is verifying the billing address\r\nBrianna Duggal: Can we put the name under Edward Bray?\r\nTiffany: Yes what is his title there\r\nBrianna Duggal: And the billing address is the same as the new address. \r\nTiffany: Got it!\r\nBrianna Duggal: He is the Product Development Manager. \r\nTiffany: Got it all future certs will now go to:\r\nTiffany: 	Edward BrayEABM Inc.2306 Calle Laurel Unidad 6-DSan Juan PR 00913\r\nBrianna Duggal: Perfect! Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assit you with today?\r\nBrianna Duggal: Hi. Is it possible to change the billing address to the old one?\r\nBrianna Duggal: Nevermind!\r\nBrianna Duggal: If the payment bounces I&#39;ll contact you again!\r\nTiffany: Sounds like a plan!\r\nTiffany:  Is there anything else I can assist you with today?\r\nBrianna Duggal: That is all. Thank you!\r\nTiffany: You are most welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBrianna Duggal: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347595615RG', 1722957107, 1722957573, 2, 23, 26, 4, 0, 0, 0, 0, 3137, 0, 0, 0, 0, 'Rafael Diaz-Hung', 'rdiazhung1991@gmail.com', '2001:0DB8:2197:450b:1c77:2223:7bdb:9c27', '1f2d2fb48348bf150a07b580389a4997', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP USA-cus-', 'I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722957111118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957111_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafael Diaz-Hung</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722957111118--><><!--begin:1722957125228--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957125_cv>:&nbsp;</b></span>I&#39;m swell. Thanks</div><!--end:1722957125228--><><!--begin:1722957197477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957197_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1722957197477--><><!--begin:1722957254733--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957254_cv>:&nbsp;</b></span>That link does not work</div><!--end:1722957254733--><><!--begin:1722957288062--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957288_cv>:&nbsp;</b></span>Also, my previous employer is a large multi-national so who would I recieve permission from? Just anyone that works there?</div><!--end:1722957288062--><><!--begin:1722957311010--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957311_cv>:&nbsp;</b></span>I just need a digital copy. I do not need a replacement certificate</div><!--end:1722957311010--><><!--begin:1722957383550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957383_co>:&nbsp;</b></span>I will sen you a new link in a moment</div><!--end:1722957383550--><><!--begin:1722957428423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957428_co>:&nbsp;</b></span>You will need to have one of the following sign the form an EHS mananger, previous students manager, HR manager</div><!--end:1722957428423--><><!--begin:1722957574031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957573_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/replacement-certificates\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/replacement-certificates</a></div><!--end:1722957574031--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafael Diaz-Hung!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafael Diaz-Hung: I&#39;m swell. Thanks\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nRafael Diaz-Hung: That link does not work\r\nRafael Diaz-Hung: Also, my previous employer is a large multi-national so who would I recieve permission from? Just anyone that works there?\r\nRafael Diaz-Hung: I just need a digital copy. I do not need a replacement certificate\r\nTiffany: I will sen you a new link in a moment\r\nTiffany: You will need to have one of the following sign the form an EHS mananger, previous students manager, HR manager\r\nTiffany: https://csregs.com/pages/replacement-certificates\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('347676841WN', 1723038318, 1723038691, 2, 23, 11, 7, 0, 0, 0, 0, 3531, 0, 0, 0, 0, 'Derek Castro', 'derek.castro@thermofisher.com', '168.149.146.99', '4cecdc0ab5f17f3e46fe3cca8d01dbe6', 'Select Area of Inquiry:-_-Other-cus-Company-_-Thermofisher scientific-cus-', 'Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek', '<div class=\'ca\'><div class=\'info_box\'><i>Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723038322796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Derek Castro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723038322796--><><!--begin:1723038339024--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038339_cv>:&nbsp;</b></span>Good thanks, hope you are good</div><!--end:1723038339024--><><!--begin:1723038362832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038362_co>:&nbsp;</b></span>Yes thanks</div><!--end:1723038362832--><><!--begin:1723038392937--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038392_cv>:&nbsp;</b></span>Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?<br></div><!--end:1723038392937--><><!--begin:1723038396357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038396_co>:&nbsp;</b></span>You need to refresh your DOT certification in November 2024</div><!--end:1723038396357--><><!--begin:1723038447266--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038447_cv>:&nbsp;</b></span>does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?<br>Thanks<br>Derek</div><!--end:1723038447266--><><!--begin:1723038487174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038487_co>:&nbsp;</b></span>Yes you do not need HAZWOPER for shipping/receiving hazardous materials</div><!--end:1723038487174--><><!--begin:1723038506576--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038506_cv>:&nbsp;</b></span>thanks</div><!--end:1723038506576--><><!--begin:1723038533326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038533_co>:&nbsp;</b></span>You are welcome</div><!--end:1723038533326--><><!--begin:1723038543773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038543_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723038543773--><><!--begin:1723038559859--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038559_cv>:&nbsp;</b></span>Not at the moment, thanks you</div><!--end:1723038559859--><><!--begin:1723038576433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038576_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723038576433--><><!--begin:1723038596303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038596_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723038596303--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek\r\nTiffany has joined the chat.\r\nTiffany: Hi, Derek Castro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDerek Castro: Good thanks, hope you are good\r\nTiffany: Yes thanks\r\nDerek Castro: Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nTiffany: You need to refresh your DOT certification in November 2024\r\nDerek Castro: does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?ThanksDerek\r\nTiffany: Yes you do not need HAZWOPER for shipping/receiving hazardous materials\r\nDerek Castro: thanks\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nDerek Castro: Not at the moment, thanks you\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347786290YQ', 1723147761, 1723148431, 5, 23, 6, 4, 0, 0, 4, 0, 1364, 0, 0, 0, 0, 'Jacob Knapp', 'jacob.knapp@anteagroup.us', '96.67.178.1', '7480c609db2f8e7f05e2fe49d1c1c26f', 'Please Select One:-_-Billing Contact-cus-Company-_-Antea Group-cus-', 'I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. ', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723147764797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147764_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Knapp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723147764797--><><!--begin:1723147789413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147789_co>:&nbsp;</b></span>No Antea Group does not have an account to be invoiced set up</div><!--end:1723147789413--><><!--begin:1723147825549--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723147825_cv>:&nbsp;</b></span>I&#39;m well. Thanks for checking. I wasn&#39;t sure since I know we&#39;ve done business with CS for a number of years. </div><!--end:1723147825549--><><!--begin:1723147879427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147879_co>:&nbsp;</b></span>Yes I think at one point Antea had something set up but nothing is in place currently.  </div><!--end:1723147879427--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Knapp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: No Antea Group does not have an account to be invoiced set up\r\nJacob Knapp: I&#39;m well. Thanks for checking. I wasn&#39;t sure since I know we&#39;ve done business with CS for a number of years. \r\nTiffany: Yes I think at one point Antea had something set up but nothing is in place currently.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347787095YC', 1723148583, 1723149073, 2, 23, 23, 3, 0, 0, 4, 1, 2281, 0, 0, 0, 0, 'Jacob Knapp', 'jacob.knapp@anteagroup.us', '96.67.178.1', '7480c609db2f8e7f05e2fe49d1c1c26f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?', '<div class=\'ca\'><div class=\'info_box\'><i>Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723148587474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148587_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Knapp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723148587474--><><!--begin:1723148597034--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723148597_cv>:&nbsp;</b></span>I&#39;m well</div><!--end:1723148597034--><><!--begin:1723148627897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148627_co>:&nbsp;</b></span>We only have the one 40-Hour online course available now which consists of 32-hours online, 8-hour in person dress-out class and then the final exam back online </div><!--end:1723148627897--><><!--begin:1723148707027--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723148707_cv>:&nbsp;</b></span>Ok, thanks. That isn&#39;t quite clear in the description. I&#39;m guessing that we still schedule the dress-out portion with a local in person class as we have in the past?</div><!--end:1723148707027--><><!--begin:1723148846531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148846_co>:&nbsp;</b></span>We have multiple locations scheduled for the dress-out classes.  You can use the <a href=\'https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations</a> page on our website and then look at the 8 HAZ dates as the dress-out days are scheduled at the same time.</div><!--end:1723148846531--><><!--begin:1723148918042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148917_co>:&nbsp;</b></span>But you would not register through the website since the dress-out portion is included with the online course.  </div><!--end:1723148918042--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Knapp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Knapp: I&#39;m well\r\nTiffany: We only have the one 40-Hour online course available now which consists of 32-hours online, 8-hour in person dress-out class and then the final exam back online \r\nJacob Knapp: Ok, thanks. That isn&#39;t quite clear in the description. I&#39;m guessing that we still schedule the dress-out portion with a local in person class as we have in the past?\r\nTiffany: We have multiple locations scheduled for the dress-out classes.  You can use the https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations page on our website and then look at the 8 HAZ dates as the dress-out days are scheduled at the same time.\r\nTiffany: But you would not register through the website since the dress-out portion is included with the online course.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347787581KB', 1723149053, 1723149618, 1, 23, 7, 5, 0, 0, 5, 0, 6042, 0, 0, 0, 0, 'Shane Nelson', 'shane.nelson@tetratech.com', '135.135.143.21', 'fb6b06bbb80a7869c2c4a34f82fe7f5d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Tetra Tech-cus-Online Course-_-40HR HAZWOPER-cus-', 'My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723149056330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149056_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shane Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723149056330--><><!--begin:1723149090582--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149090_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1723149090582--><><!--begin:1723149109940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149109_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723149109940--><><!--begin:1723149175693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149175_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723149175693--><><!--begin:1723149199898--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149199_cv>:&nbsp;</b></span>No question on those. </div><!--end:1723149199898--><><!--begin:1723149222720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149222_co>:&nbsp;</b></span>You can refresh your page and you should be able to continue through the course</div><!--end:1723149222720--><><!--begin:1723149233492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149233_co>:&nbsp;</b></span>Can I help with anything else today?<br></div><!--end:1723149233492--><><!--begin:1723149438167--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149438_cv>:&nbsp;</b></span>Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.</div><!--end:1723149438167--><><!--begin:1723149476027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149475_co>:&nbsp;</b></span>That is correct.  I cannot clear the error any other way.  </div><!--end:1723149476027--><><!--begin:1723149526082--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149526_cv>:&nbsp;</b></span>I see, thank you. </div><!--end:1723149526082--><><!--begin:1723149554267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149554_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723149554267--><><!--begin:1723149570940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149570_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723149570940--><><!--begin:1723149597778--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149597_cv>:&nbsp;</b></span>You as well</div><!--end:1723149597778--><><!--begin:1723149616678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149616_co>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1723149616678--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shane Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShane Nelson: Fine thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nShane Nelson: No question on those. \r\nTiffany: You can refresh your page and you should be able to continue through the course\r\nTiffany: Can I help with anything else today?\r\nShane Nelson: Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.\r\nTiffany: That is correct.  I cannot clear the error any other way.  \r\nShane Nelson: I see, thank you. \r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nShane Nelson: You as well\r\nTiffany: &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34785467432', 1723216165, 1723216438, 2, 23, 26, 2, 0, 0, 0, 0, 3185, 0, 0, 0, 0, 'Leo', 'leonardo.ramirez@signatureflight.com', '12.124.63.126', '3350b8efa17821fc8ed07839d70992c3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature flight Support-cus-', 'Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723216170920--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723216170920--><><!--begin:1723216203616--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216203_cv>:&nbsp;</b></span>doing well. hope all is well with you.</div><!--end:1723216203616--><><!--begin:1723216216609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216216_co>:&nbsp;</b></span>Yes thank you</div><!--end:1723216216609--><><!--begin:1723216264749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216264_co>:&nbsp;</b></span>The DOT is due every three years and I see you last completed it on 08/08/2022 so you are not due for the recertification until 08/08/2025.</div><!--end:1723216264749--><><!--begin:1723216281629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216281_co>:&nbsp;</b></span>But you can complete it now if you would like and still be good</div><!--end:1723216281629--><><!--begin:1723216302926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216302_co>:&nbsp;</b></span>IATA certification is due every 2 years which I do not see you have taken with us.</div><!--end:1723216302926--><><!--begin:1723216305175--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216305_cv>:&nbsp;</b></span>i see. I though there was an email sent to me but was never able to find it once again. </div><!--end:1723216305175--><><!--begin:1723216360852--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216361_cv>:&nbsp;</b></span>if i am still certified than that is good news. I appreciate the clarification.</div><!--end:1723216360852--><><!--begin:1723216372919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216372_co>:&nbsp;</b></span>Of course! You are welcome!</div><!--end:1723216372919--><><!--begin:1723216383557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216383_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723216383557--><><!--begin:1723216412311--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216412_cv>:&nbsp;</b></span>no. thank you. have a great day</div><!--end:1723216412311--><><!--begin:1723216428990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216428_co>:&nbsp;</b></span>You as well!!</div><!--end:1723216428990--><><!--begin:1723216431298--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216431_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1723216431298--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Leo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeo: doing well. hope all is well with you.\r\nTiffany: Yes thank you\r\nTiffany: The DOT is due every three years and I see you last completed it on 08/08/2022 so you are not due for the recertification until 08/08/2025.\r\nTiffany: But you can complete it now if you would like and still be good\r\nTiffany: IATA certification is due every 2 years which I do not see you have taken with us.\r\nLeo: i see. I though there was an email sent to me but was never able to find it once again. \r\nLeo: if i am still certified than that is good news. I appreciate the clarification.\r\nTiffany: Of course! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nLeo: no. thank you. have a great day\r\nTiffany: You as well!!\r\nLeo: &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347864903WJ', 1723226380, 1723226643, 1, 23, 12, 9, 0, 0, 0, 0, 5155, 0, 0, 0, 0, 'James Cochran', 'jcochran@kleinfelder.com', '72.23.94.16', 'cbae48036a3b06e8a31a2bef07fa0eed', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Kleinfelder Inc.-cus-Online Course-_-HAZWOPER 40-cus-', 'I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723226384705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226384_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James Cochran</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723226384705--><><!--begin:1723226403245--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226404_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1723226403245--><><!--begin:1723226410115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226410_co>:&nbsp;</b></span>Good thanks</div><!--end:1723226410115--><><!--begin:1723226425209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226425_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723226425209--><><!--begin:1723226480459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226480_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723226480459--><><!--begin:1723226563635--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226564_cv>:&nbsp;</b></span>Okay, that sounds good. I may switch over to Google Chrome moving forward. Thank you!</div><!--end:1723226563635--><><!--begin:1723226585539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226585_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723226585539--><><!--begin:1723226594186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226594_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723226594186--><><!--begin:1723226618592--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226620_cv>:&nbsp;</b></span>I don&#39;t think so, thank you for your help!</div><!--end:1723226618592--><><!--begin:1723226634928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226634_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1723226634928--><><!--begin:1723226641395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226641_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723226641395--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. \r\nTiffany has joined the chat.\r\nTiffany: Hi, James Cochran!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames Cochran: Good, how are you?\r\nTiffany: Good thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nJames Cochran: Okay, that sounds good. I may switch over to Google Chrome moving forward. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJames Cochran: I don&#39;t think so, thank you for your help!\r\nTiffany: You are most welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');

-- --------------------------------------------------------

--
-- Table structure for table `p_vars`
--

CREATE TABLE `p_vars` (
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--
-- Dumping data for table `p_vars`
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-- --------------------------------------------------------

--
-- Table structure for table `p_wstats`
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CREATE TABLE `p_wstats` (
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--
-- Dumping data for table `p_wstats`
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(1723183201, 1, 0, 0, 1, 0);

--
-- Indexes for dumped tables
--

--
-- Indexes for table `p_admins`
--
ALTER TABLE `p_admins`
  ADD PRIMARY KEY (`adminID`),
  ADD UNIQUE KEY `login` (`login`),
  ADD KEY `ses` (`ses`);

--
-- Indexes for table `p_anno_resp`
--
ALTER TABLE `p_anno_resp`
  ADD PRIMARY KEY (`respID`),
  ADD KEY `t_up` (`t_up`),
  ADD KEY `t_down` (`t_down`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `created` (`created`),
  ADD KEY `start_time` (`start_time`),
  ADD KEY `end_time` (`end_time`),
  ADD KEY `t_clicked` (`t_clicks`),
  ADD KEY `status` (`status`),
  ADD KEY `display` (`display`);

--
-- Indexes for table `p_anno_rlog`
--
ALTER TABLE `p_anno_rlog`
  ADD PRIMARY KEY (`md5_vhash`),
  ADD KEY `created` (`created`);

--
-- Indexes for table `p_canned`
--
ALTER TABLE `p_canned`
  ADD PRIMARY KEY (`canID`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`);

--
-- Indexes for table `p_canned_auto`
--
ALTER TABLE `p_canned_auto`
  ADD PRIMARY KEY (`opID`);

--
-- Indexes for table `p_departments`
--
ALTER TABLE `p_departments`
  ADD PRIMARY KEY (`deptID`);

--
-- Indexes for table `p_dept_groups`
--
ALTER TABLE `p_dept_groups`
  ADD PRIMARY KEY (`groupID`);

--
-- Indexes for table `p_dept_ops`
--
ALTER TABLE `p_dept_ops`
  ADD PRIMARY KEY (`deptID`,`opID`),
  ADD KEY `display` (`display`,`visible`,`status`),
  ADD KEY `dept_offline` (`dept_offline`);

--
-- Indexes for table `p_dept_vars`
--
ALTER TABLE `p_dept_vars`
  ADD PRIMARY KEY (`deptID`);

--
-- Indexes for table `p_emarketing`
--
ALTER TABLE `p_emarketing`
  ADD PRIMARY KEY (`statID`),
  ADD UNIQUE KEY `emarketID` (`emarketID`,`md5_vis`),
  ADD KEY `created` (`created`),
  ADD KEY `thevalue` (`thevalue`),
  ADD KEY `email` (`email`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `sdate` (`sdate`),
  ADD KEY `ces` (`ces`);

--
-- Indexes for table `p_external`
--
ALTER TABLE `p_external`
  ADD PRIMARY KEY (`extID`);

--
-- Indexes for table `p_ext_ops`
--
ALTER TABLE `p_ext_ops`
  ADD UNIQUE KEY `extID` (`extID`,`opID`);

--
-- Indexes for table `p_footprints`
--
ALTER TABLE `p_footprints`
  ADD KEY `ip` (`ip`),
  ADD KEY `created` (`created`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `md5_page` (`md5_page`),
  ADD KEY `archive` (`archive`);

--
-- Indexes for table `p_footprints_u`
--
ALTER TABLE `p_footprints_u`
  ADD PRIMARY KEY (`footID`),
  ADD UNIQUE KEY `md5_vis` (`md5_vis`),
  ADD KEY `updated` (`updated`),
  ADD KEY `created` (`created`),
  ADD KEY `ip` (`ip`);

--
-- Indexes for table `p_footstats`
--
ALTER TABLE `p_footstats`
  ADD PRIMARY KEY (`sdate`,`md5_page`);

--
-- Indexes for table `p_ips`
--
ALTER TABLE `p_ips`
  ADD PRIMARY KEY (`md5_vis`),
  ADD KEY `created` (`created`),
  ADD KEY `ip` (`ip`);

--
-- Indexes for table `p_lang_packs`
--
ALTER TABLE `p_lang_packs`
  ADD UNIQUE KEY `deptID` (`deptID`);

--
-- Indexes for table `p_marketing`
--
ALTER TABLE `p_marketing`
  ADD PRIMARY KEY (`marketID`),
  ADD KEY `skey` (`skey`);

--
-- Indexes for table `p_market_c`
--
ALTER TABLE `p_market_c`
  ADD PRIMARY KEY (`sdate`,`marketID`);

--
-- Indexes for table `p_mboard`
--
ALTER TABLE `p_mboard`
  ADD PRIMARY KEY (`messageID`),
  ADD KEY `created` (`created`),
  ADD KEY `status` (`status`),
  ADD KEY `opID` (`opID`),
  ADD KEY `messageID` (`messageID`,`opID`);

--
-- Indexes for table `p_messages`
--
ALTER TABLE `p_messages`
  ADD PRIMARY KEY (`messageID`),
  ADD KEY `md5_vis` (`md5_vis`);

--
-- Indexes for table `p_notes`
--
ALTER TABLE `p_notes`
  ADD PRIMARY KEY (`noteID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `ces` (`ces`),
  ADD KEY `isnote` (`isnote`),
  ADD KEY `flag` (`flag`);

--
-- Indexes for table `p_operators`
--
ALTER TABLE `p_operators`
  ADD PRIMARY KEY (`opID`),
  ADD KEY `ses` (`ses`),
  ADD KEY `name` (`name`),
  ADD KEY `maxc` (`maxc`),
  ADD KEY `mapp` (`mapp`),
  ADD KEY `rate` (`rate`),
  ADD KEY `sms` (`sms`),
  ADD KEY `smsnum` (`smsnum`),
  ADD KEY `email` (`email`),
  ADD KEY `status` (`status`),
  ADD KEY `lastactive` (`lastactive`);

--
-- Indexes for table `p_opping_log`
--
ALTER TABLE `p_opping_log`
  ADD PRIMARY KEY (`logID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `counter` (`counter`),
  ADD KEY `ping` (`ping`);

--
-- Indexes for table `p_opstatus_log`
--
ALTER TABLE `p_opstatus_log`
  ADD KEY `created` (`created`);

--
-- Indexes for table `p_op_vars`
--
ALTER TABLE `p_op_vars`
  ADD PRIMARY KEY (`opID`);

--
-- Indexes for table `p_proaction_c`
--
ALTER TABLE `p_proaction_c`
  ADD PRIMARY KEY (`proactionID`,`sdate`),
  ADD KEY `views` (`views`,`taken`,`declined`);

--
-- Indexes for table `p_queue`
--
ALTER TABLE `p_queue`
  ADD PRIMARY KEY (`queueID`),
  ADD KEY `ces` (`ces`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `ops_d` (`ops_d`),
  ADD KEY `embed` (`embed`);

--
-- Indexes for table `p_queue_log`
--
ALTER TABLE `p_queue_log`
  ADD PRIMARY KEY (`logID`),
  ADD KEY `created` (`created`),
  ADD KEY `ended` (`ended`),
  ADD KEY `status` (`status`),
  ADD KEY `ces` (`ces`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `sdate` (`sdate`);

--
-- Indexes for table `p_refer`
--
ALTER TABLE `p_refer`
  ADD PRIMARY KEY (`md5_vis`),
  ADD KEY `md5_page` (`md5_page`),
  ADD KEY `created` (`created`),
  ADD KEY `archive` (`archive`);

--
-- Indexes for table `p_referstats`
--
ALTER TABLE `p_referstats`
  ADD PRIMARY KEY (`sdate`,`md5_page`);

--
-- Indexes for table `p_requests`
--
ALTER TABLE `p_requests`
  ADD PRIMARY KEY (`requestID`),
  ADD UNIQUE KEY `ces` (`ces`),
  ADD KEY `opID` (`opID`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `status` (`status`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `updated` (`updated`),
  ADD KEY `vupdated` (`vupdated`),
  ADD KEY `ended` (`ended`),
  ADD KEY `md5_vis_` (`md5_vis_`);

--
-- Indexes for table `p_req_log`
--
ALTER TABLE `p_req_log`
  ADD PRIMARY KEY (`ces`),
  ADD KEY `opID` (`opID`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `tag` (`tag`),
  ADD KEY `created` (`created`),
  ADD KEY `archive` (`archive`),
  ADD KEY `ended` (`ended`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `initiated` (`initiated`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `accepted` (`accepted`),
  ADD KEY `accepted_op` (`accepted_op`),
  ADD KEY `duration` (`duration`),
  ADD KEY `status_msg` (`status`,`status_msg`),
  ADD KEY `transferred` (`transferred`);

--
-- Indexes for table `p_rstats_depts`
--
ALTER TABLE `p_rstats_depts`
  ADD PRIMARY KEY (`sdate`,`deptID`);

--
-- Indexes for table `p_rstats_log`
--
ALTER TABLE `p_rstats_log`
  ADD PRIMARY KEY (`ces`,`opID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `status` (`status`);

--
-- Indexes for table `p_rstats_ops`
--
ALTER TABLE `p_rstats_ops`
  ADD PRIMARY KEY (`sdate`,`opID`);

--
-- Indexes for table `p_transcripts`
--
ALTER TABLE `p_transcripts`
  ADD PRIMARY KEY (`ces`),
  ADD KEY `created` (`created`),
  ADD KEY `rating` (`rating`),
  ADD KEY `opID` (`opID`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `encr` (`encr`),
  ADD KEY `noteID` (`noteID`),
  ADD KEY `tag` (`tag`),
  ADD KEY `accepted_op` (`accepted_op`),
  ADD KEY `marketID` (`marketID`),
  ADD KEY `accepted` (`accepted`),
  ADD KEY `hasnote` (`hasnote`);
ALTER TABLE `p_transcripts` ADD FULLTEXT KEY `custom` (`custom`);
ALTER TABLE `p_transcripts` ADD FULLTEXT KEY `plain` (`plain`);

--
-- Indexes for table `p_vars`
--
ALTER TABLE `p_vars`
  ADD PRIMARY KEY (`varID`);

--
-- Indexes for table `p_wstats`
--
ALTER TABLE `p_wstats`
  ADD PRIMARY KEY (`sdate`,`deptID`),
  ADD KEY `wl` (`wl`),
  ADD KEY `wlo` (`wlo`),
  ADD KEY `wc` (`wc`),
  ADD KEY `wo` (`wo`);

--
-- AUTO_INCREMENT for dumped tables
--

--
-- AUTO_INCREMENT for table `p_admins`
--
ALTER TABLE `p_admins`
  MODIFY `adminID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=13;

--
-- AUTO_INCREMENT for table `p_anno_resp`
--
ALTER TABLE `p_anno_resp`
  MODIFY `respID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_canned`
--
ALTER TABLE `p_canned`
  MODIFY `canID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=79;

--
-- AUTO_INCREMENT for table `p_departments`
--
ALTER TABLE `p_departments`
  MODIFY `deptID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT for table `p_emarketing`
--
ALTER TABLE `p_emarketing`
  MODIFY `statID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_external`
--
ALTER TABLE `p_external`
  MODIFY `extID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=4;

--
-- AUTO_INCREMENT for table `p_footprints_u`
--
ALTER TABLE `p_footprints_u`
  MODIFY `footID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=90288;

--
-- AUTO_INCREMENT for table `p_marketing`
--
ALTER TABLE `p_marketing`
  MODIFY `marketID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_mboard`
--
ALTER TABLE `p_mboard`
  MODIFY `messageID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT for table `p_messages`
--
ALTER TABLE `p_messages`
  MODIFY `messageID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1466;

--
-- AUTO_INCREMENT for table `p_notes`
--
ALTER TABLE `p_notes`
  MODIFY `noteID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=699;

--
-- AUTO_INCREMENT for table `p_operators`
--
ALTER TABLE `p_operators`
  MODIFY `opID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=34;

--
-- AUTO_INCREMENT for table `p_opping_log`
--
ALTER TABLE `p_opping_log`
  MODIFY `logID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=137891;

--
-- AUTO_INCREMENT for table `p_queue`
--
ALTER TABLE `p_queue`
  MODIFY `queueID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=31;

--
-- AUTO_INCREMENT for table `p_queue_log`
--
ALTER TABLE `p_queue_log`
  MODIFY `logID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=31;

--
-- AUTO_INCREMENT for table `p_requests`
--
ALTER TABLE `p_requests`
  MODIFY `requestID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1851;

--
-- AUTO_INCREMENT for table `p_vars`
--
ALTER TABLE `p_vars`
  MODIFY `varID` tinyint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;
COMMIT;

