INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('329721231NK', 1705082708, 1705083051, 1, 23, 9, 5, 0, 0, 0, 0, 3200, 0, 0, 0, 0, 'garett ferguson', 'GARETT.FERGUSON@ARCADIS.COM', '76.37.221.3', 'e652eed776167783f990379b741c26c2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-arcadis-cus-Online Course-_-8hr refresher-cus-', 'I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705082722056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082721_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>garett ferguson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705082722056--><><!--begin:1705082763803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082763_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1705082763803--><><!--begin:1705082814147--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705082814_cv>:&nbsp;</b></span>ok I understand. thank you</div><!--end:1705082814147--><><!--begin:1705082832525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082832_co>:&nbsp;</b></span>You are welcome</div><!--end:1705082832525--><><!--begin:1705082842566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082842_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705082842566--><><!--begin:1705082977158--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705082977_cv>:&nbsp;</b></span>I think that is it.  First time doing this course under this format.</div><!--end:1705082977158--><><!--begin:1705083007946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083007_co>:&nbsp;</b></span>I understand</div><!--end:1705083007946--><><!--begin:1705083018026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083017_co>:&nbsp;</b></span>If you need anything else just let us know.</div><!--end:1705083018026--><><!--begin:1705083023592--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705083023_cv>:&nbsp;</b></span>thank you</div><!--end:1705083023592--><><!--begin:1705083028771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705083028771--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.\r\nTiffany has joined the chat.\r\nTiffany: Hi, garett ferguson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\ngarett ferguson: ok I understand. thank you\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\ngarett ferguson: I think that is it.  First time doing this course under this format.\r\nTiffany: I understand\r\nTiffany: If you need anything else just let us know.\r\ngarett ferguson: thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329992274JK', 1705353768, 1705354450, 2, 23, 29, 9, 0, 0, 5, 0, 5409, 0, 0, 0, 0, 'India Jones', 'ijones@bakodx.com', '50.206.65.66', '46ddf118098b7c18fce9c6a594ecfb71', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Bako Diagnostics-cus-', 'Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705353769833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353769_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>India Jones</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705353769833--><><!--begin:1705353778504--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353778_cv>:&nbsp;</b></span>Good,</div><!--end:1705353778504--><><!--begin:1705353834242--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353834_cv>:&nbsp;</b></span>Can you tell me when my deadline for completion is?</div><!--end:1705353834242--><><!--begin:1705353840423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353840_co>:&nbsp;</b></span>Users have 90 days to complete the online training before a course expires. For students completing the online Standard 40-Hour HAZWOPER course this includes the 32-hours online, the 8-Hour dress-out in person class, and then back online to complete the final exam before the listed expiration date. </div><!--end:1705353840423--><><!--begin:1705353857050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353856_co>:&nbsp;</b></span>Your course expireation date is 01/31/2024.</div><!--end:1705353857050--><><!--begin:1705353873368--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353873_cv>:&nbsp;</b></span>Can I get an extension?</div><!--end:1705353873368--><><!--begin:1705353880784--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353880_cv>:&nbsp;</b></span>Without being charged a fee?</div><!--end:1705353880784--><><!--begin:1705353955348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353955_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 03/02/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1705353955348--><><!--begin:1705354025497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354025_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705354025497--><><!--begin:1705354069152--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354069_cv>:&nbsp;</b></span>I am currently 6 months pregnant will I be required to dress-out during the in person class?</div><!--end:1705354069152--><><!--begin:1705354115666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354115_co>:&nbsp;</b></span>Each participant is able to the dress-out exercises at their own discretion.  </div><!--end:1705354115666--><><!--begin:1705354167667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354167_co>:&nbsp;</b></span>The dress-out exercises are done in a classroom setting and it is all mock exercises.</div><!--end:1705354167667--><><!--begin:1705354171096--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354171_cv>:&nbsp;</b></span>Also, once I have went through the entire online section then get to summary before taking the assessment, it doesnt allow me to go through the class to refresh and study. When I try to click on a section a pop-up comes up that says You can only open sections that have been read.</div><!--end:1705354171096--><><!--begin:1705354326589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354326_co>:&nbsp;</b></span>We suggest studying the modules assessments since they are only a handful of questions each.  If you want you can relaunch the modules themselves to review but yes you do need to start from the begining of the module.  </div><!--end:1705354326589--><><!--begin:1705354345736--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354345_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1705354345736--><><!--begin:1705354395162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354395_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705354395162--><><!--begin:1705354404067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354403_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705354404067--><><!--begin:1705354418320--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354418_cv>:&nbsp;</b></span>no</div><!--end:1705354418320--><><!--begin:1705354437844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354437_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705354437844--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?\r\nTiffany has joined the chat.\r\nTiffany: Hi, India Jones!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIndia Jones: Good,\r\nIndia Jones: Can you tell me when my deadline for completion is?\r\nTiffany: Users have 90 days to complete the online training before a course expires. For students completing the online Standard 40-Hour HAZWOPER course this includes the 32-hours online, the 8-Hour dress-out in person class, and then back online to complete the final exam before the listed expiration date. \r\nTiffany: Your course expireation date is 01/31/2024.\r\nIndia Jones: Can I get an extension?\r\nIndia Jones: Without being charged a fee?\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 03/02/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nTiffany: Is there anything else I can assist you with today?\r\nIndia Jones: I am currently 6 months pregnant will I be required to dress-out during the in person class?\r\nTiffany: Each participant is able to the dress-out exercises at their own discretion.  \r\nTiffany: The dress-out exercises are done in a classroom setting and it is all mock exercises.\r\nIndia Jones: Also, once I have went through the entire online section then get to summary before taking the assessment, it doesnt allow me to go through the class to refresh and study. When I try to click on a section a pop-up comes up that says You can only open sections that have been read.\r\nTiffany: We suggest studying the modules assessments since they are only a handful of questions each.  If you want you can relaunch the modules themselves to review but yes you do need to start from the begining of the module.  \r\nIndia Jones: Ok thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nIndia Jones: no\r\nTiffany: My name is Tiffany, and if you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33006497144', 1705426468, 1705427210, 2, 23, 31, 8, 0, 0, 0, 0, 2168, 0, 0, 0, 0, 'Griffin Slack', 'grifslack@gmail.com', '45.42.61.242', '17d4c02f3df7640066206cc7f6442afa', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-FSCJ-cus-', 'I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705426470709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426470_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Griffin Slack</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705426470709--><><!--begin:1705426501219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426501_co>:&nbsp;</b></span>Currently we hold the hands-on training the same day as our 8-Hour HAZWOPER</div><!--end:1705426501219--><><!--begin:1705426511381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426511_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1705426511381--><><!--begin:1705426533214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426533_co>:&nbsp;</b></span>Please use the above link as a reference for when we have the hands-on days scheduled</div><!--end:1705426533214--><><!--begin:1705427003524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705427003_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705427003524--><><!--begin:1705427209214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705427209_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705427209214--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Griffin Slack!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Currently we hold the hands-on training the same day as our 8-Hour HAZWOPER\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Please use the above link as a reference for when we have the hands-on days scheduled\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330148481CK', 1705509959, 1705510515, 2, 23, 13, 8, 0, 0, 5, 0, 4588, 0, 0, 0, 0, 'Alan Guarino', 'aguarino@ohmsett.com', '199.247.42.193', '768d3fcb68ec2f454e03c87cacc2b675', 'Select Area of Inquiry:-_-Other-cus-Company-_-Applied Research Assoc.-cus-', 'I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. ', '<div class=\'ca\'><div class=\'info_box\'><i>I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705509961561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705509961_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alan Guarino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705509961561--><><!--begin:1705509977428--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705509977_cv>:&nbsp;</b></span>Well, thank you.</div><!--end:1705509977428--><><!--begin:1705510022484--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510022_co>:&nbsp;</b></span>I do not show you are registered for any course.  If you forward me the email I can look at it and see if it was sent from us and by who.</div><!--end:1705510022484--><><!--begin:1705510029064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510028_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1705510029064--><><!--begin:1705510046147--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510046_cv>:&nbsp;</b></span>OK, bear with me.</div><!--end:1705510046147--><><!--begin:1705510063760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510063_co>:&nbsp;</b></span>I will.</div><!--end:1705510063760--><><!--begin:1705510096217--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510096_cv>:&nbsp;</b></span>On the way...</div><!--end:1705510096217--><><!--begin:1705510200639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510200_co>:&nbsp;</b></span>GOt it</div><!--end:1705510200639--><><!--begin:1705510231400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510231_co>:&nbsp;</b></span>That email is from us but is dated 01/24/2023 so it was sent almost a year ago.  </div><!--end:1705510231400--><><!--begin:1705510243976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510243_co>:&nbsp;</b></span>It was for your 2023 course that you were registered for.  </div><!--end:1705510243976--><><!--begin:1705510280018--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510280_cv>:&nbsp;</b></span>Funny, I got it this morning.</div><!--end:1705510280018--><><!--begin:1705510299679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510299_co>:&nbsp;</b></span>That is strange. </div><!--end:1705510299679--><><!--begin:1705510299890--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510299_cv>:&nbsp;</b></span>I&#39;m looking at it now.</div><!--end:1705510299890--><><!--begin:1705510372560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510372_co>:&nbsp;</b></span>I am not sure why you received it this morning but I will look into this more on my end.  But you are NOT registered for any course this year.   </div><!--end:1705510372560--><><!--begin:1705510409243--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510409_cv>:&nbsp;</b></span>OK, I guess that answers my concern.</div><!--end:1705510409243--><><!--begin:1705510439377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510439_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705510439377--><><!--begin:1705510469442--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510469_cv>:&nbsp;</b></span>No, I think we are good. Thank you Tiffany.</div><!--end:1705510469442--><><!--begin:1705510481944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510481_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705510481944--><><!--begin:1705510491616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510491_co>:&nbsp;</b></span>Have a great and safe rest of your day!</div><!--end:1705510491616--><><!--begin:1705510510267--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510510_cv>:&nbsp;</b></span>Thank you. You as well.</div><!--end:1705510510267--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alan Guarino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlan Guarino: Well, thank you.\r\nTiffany: I do not show you are registered for any course.  If you forward me the email I can look at it and see if it was sent from us and by who.\r\nTiffany: mailto:customerservice@csregs.com\r\nAlan Guarino: OK, bear with me.\r\nTiffany: I will.\r\nAlan Guarino: On the way...\r\nTiffany: GOt it\r\nTiffany: That email is from us but is dated 01/24/2023 so it was sent almost a year ago.  \r\nTiffany: It was for your 2023 course that you were registered for.  \r\nAlan Guarino: Funny, I got it this morning.\r\nTiffany: That is strange. \r\nAlan Guarino: I&#39;m looking at it now.\r\nTiffany: I am not sure why you received it this morning but I will look into this more on my end.  But you are NOT registered for any course this year.   \r\nAlan Guarino: OK, I guess that answers my concern.\r\nTiffany: Is there anything else I can assist you with today?\r\nAlan Guarino: No, I think we are good. Thank you Tiffany.\r\nTiffany: You are welcome!\r\nTiffany: Have a great and safe rest of your day!\r\nAlan Guarino: Thank you. You as well.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330155634JJ', 1705517108, 1705517541, 2, 23, 9, 4, 0, 0, 0, 0, 3456, 0, 0, 0, 0, 'Ed DeNeale', 'edeneale@wachester.com', '173.72.172.153', '4f0c90bf67d36b5d5fa942019cef2f26', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-W.A. Chester-cus-', 'My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705517111670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517111_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ed DeNeale</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705517111670--><><!--begin:1705517122480--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517122_cv>:&nbsp;</b></span>Doing well</div><!--end:1705517122480--><><!--begin:1705517151358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517151_co>:&nbsp;</b></span>Is this in refere</div><!--end:1705517151358--><><!--begin:1705517168827--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517168_cv>:&nbsp;</b></span>Yes</div><!--end:1705517168827--><><!--begin:1705517172029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517171_co>:&nbsp;</b></span>Is this in reference to the 3 students who completed the course in Feb 2023?</div><!--end:1705517172029--><><!--begin:1705517178050--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517178_cv>:&nbsp;</b></span>yes ma&#39;am</div><!--end:1705517178050--><><!--begin:1705517201402--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517201_cv>:&nbsp;</b></span>I just need electronic copies ASAP for work. </div><!--end:1705517201402--><><!--begin:1705517232822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517232_co>:&nbsp;</b></span>We did send those certificates back in March 2023 via US Mail.  If you need us to reissue the certificates there is a small fee.</div><!--end:1705517232822--><><!--begin:1705517241102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517240_co>:&nbsp;</b></span>You can place the order here:<a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1705517241102--><><!--begin:1705517402877--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517403_cv>:&nbsp;</b></span>Can you email me copies</div><!--end:1705517402877--><><!--begin:1705517432247--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517432_cv>:&nbsp;</b></span>I just need to submit them to one of our customers</div><!--end:1705517432247--><><!--begin:1705517460678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517460_co>:&nbsp;</b></span>When placing the certificate<br>you would choose digital copies</div><!--end:1705517460678--><><!--begin:1705517478942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517478_co>:&nbsp;</b></span>When placing the certificate request you would select digital copies</div><!--end:1705517478942--><><!--begin:1705517541216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517541_co>:&nbsp;</b></span>If you place the order soon I will put your request first in line and get you the PDF certs ASAP</div><!--end:1705517541216--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ed DeNeale!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEd DeNeale: Doing well\r\nTiffany: Is this in refere\r\nEd DeNeale: Yes\r\nTiffany: Is this in reference to the 3 students who completed the course in Feb 2023?\r\nEd DeNeale: yes ma&#39;am\r\nEd DeNeale: I just need electronic copies ASAP for work. \r\nTiffany: We did send those certificates back in March 2023 via US Mail.  If you need us to reissue the certificates there is a small fee.\r\nTiffany: You can place the order here:https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nEd DeNeale: Can you email me copies\r\nEd DeNeale: I just need to submit them to one of our customers\r\nTiffany: When placing the certificateyou would choose digital copies\r\nTiffany: When placing the certificate request you would select digital copies\r\nTiffany: If you place the order soon I will put your request first in line and get you the PDF certs ASAP\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('330232844T7', 1705594335, 1705595083, 2, 23, 26, 4, 0, 0, 0, 0, 4945, 0, 0, 0, 0, 'Teresa', 'tboyle@partneresi.com', '162.228.130.209', 'd4402d249720f793e1b779825030c890', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Partner Engineering & Science-cus-', 'Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it', '<div class=\'ca\'><div class=\'info_box\'><i>Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705594338925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594338_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705594338925--><><!--begin:1705594348022--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594348_cv>:&nbsp;</b></span>Good and you?</div><!--end:1705594348022--><><!--begin:1705594357712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594357_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705594357712--><><!--begin:1705594385631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594385_co>:&nbsp;</b></span>That is correct the Hybrid with hands-on option was made especially for the COVID pandemic.  </div><!--end:1705594385631--><><!--begin:1705594394031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594393_co>:&nbsp;</b></span>We now have the 40-Hour HAZWOPER - (Hybrid Version) Hands-On Optional</div><!--end:1705594394031--><><!--begin:1705594396672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594396_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version</a></div><!--end:1705594396672--><><!--begin:1705594438722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594438_co>:&nbsp;</b></span>This course offering was specifically developed as a result of Employers, Risk Management, and Insurers mandating HAZWOPER training for employees who, do not risk exposure to IDLH environments or, Employers who provide Hands-On Training as an internal process. Please check with your EH&S Manager to determine if this course fits their requirements.  Compliance Solutions provides, at an additional fee, Hands-On Training to supplement the Hybrid course, at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training, simply register for and pay the difference in the retail cost between our &quot;Standard&quot; Online 40-Hour HAZWOPER course. Contact Customer Service at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> Ext 1 with any questions about this Guarantee.</div><!--end:1705594438722--><><!--begin:1705594445280--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594445_cv>:&nbsp;</b></span>I did just find that - </div><!--end:1705594445280--><><!--begin:1705594470944--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594471_cv>:&nbsp;</b></span>so they can do hands on also?</div><!--end:1705594470944--><><!--begin:1705594519093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594518_co>:&nbsp;</b></span>Yes but there is an additional cost as it is NOT included with the online Hybrid course purchase.</div><!--end:1705594519093--><><!--begin:1705594558947--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594559_cv>:&nbsp;</b></span>Wow the price increased over $100.00 but we get less now</div><!--end:1705594558947--><><!--begin:1705594592076--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594592_cv>:&nbsp;</b></span>Thanks for the information</div><!--end:1705594592076--><><!--begin:1705594598409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594598_co>:&nbsp;</b></span>All our prices have increased this year due to cost increases.  This is the first time we have increased costs since 2018.  </div><!--end:1705594598409--><><!--begin:1705594607832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594607_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705594607832--><><!--begin:1705594618176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594618_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705594618176--><><!--begin:1705595082154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705595082_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705595082154--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa: Good and you?\r\nTiffany: I am good thank you\r\nTiffany: That is correct the Hybrid with hands-on option was made especially for the COVID pandemic.  \r\nTiffany: We now have the 40-Hour HAZWOPER - (Hybrid Version) Hands-On Optional\r\nTiffany: https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version\r\nTiffany: This course offering was specifically developed as a result of Employers, Risk Management, and Insurers mandating HAZWOPER training for employees who, do not risk exposure to IDLH environments or, Employers who provide Hands-On Training as an internal process. Please check with your EH&S Manager to determine if this course fits their requirements.  Compliance Solutions provides, at an additional fee, Hands-On Training to supplement the Hybrid course, at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training, simply register for and pay the difference in the retail cost between our &quot;Standard&quot; Online 40-Hour HAZWOPER course. Contact Customer Service at tel:8007112706 Ext 1 with any questions about this Guarantee.\r\nTeresa: I did just find that - \r\nTeresa: so they can do hands on also?\r\nTiffany: Yes but there is an additional cost as it is NOT included with the online Hybrid course purchase.\r\nTeresa: Wow the price increased over $100.00 but we get less now\r\nTeresa: Thanks for the information\r\nTiffany: All our prices have increased this year due to cost increases.  This is the first time we have increased costs since 2018.  \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330587124BZ', 1705948613, 1705949571, 2, 23, 24, 5, 0, 0, 0, 0, 3466, 0, 0, 0, 0, 'Jessica', 'jessica.salce@erm.com', '68.194.154.0', '61e8030ac6bb549b524339c629e65221', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?', '<div class=\'ca\'><div class=\'info_box\'><i>I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705948616124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948615_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705948616124--><><!--begin:1705948630721--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948630_cv>:&nbsp;</b></span>good, how are you?</div><!--end:1705948630721--><><!--begin:1705948661693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948661_co>:&nbsp;</b></span>I am good thank you! We hold the hands-on dressout classes the same time as our 8-Hour Refresher class currently <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1705948661693--><><!--begin:1705948773010--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948786_cv>:&nbsp;</b></span>ok, so the ones shown for the 8-hour refresher are the same for the 40-hour training with hands on experience?</div><!--end:1705948773010--><><!--begin:1705948822806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948822_co>:&nbsp;</b></span>Yes those are the same days we hold the dressout classes for the online 40-Hour HAZWOPERS</div><!--end:1705948822806--><><!--begin:1705948883583--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948883_cv>:&nbsp;</b></span>great, would my total be $225 and the $975? </div><!--end:1705948883583--><><!--begin:1705948927298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948927_co>:&nbsp;</b></span>N the hands-on day is included with the online purchase.  You only use the link I sent as a reference to the schedule.  Do not register for the 8-Horu HAZWOPER.</div><!--end:1705948927298--><><!--begin:1705949012457--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949037_cv>:&nbsp;</b></span>ok, will more dates be added or is that all that&#39;s available?</div><!--end:1705949012457--><><!--begin:1705949082686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949082_co>:&nbsp;</b></span>Yes the schedule only shows 90 days at the most.  But more are added over time.  </div><!--end:1705949082686--><><!--begin:1705949137442--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949137_cv>:&nbsp;</b></span>great, thank you! Those are all the questions I have</div><!--end:1705949137442--><><!--begin:1705949148848--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949148_co>:&nbsp;</b></span>Wonderful!</div><!--end:1705949148848--><><!--begin:1705949158805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949158_co>:&nbsp;</b></span>Have a fabulous day!</div><!--end:1705949158805--><><!--begin:1705949168259--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949168_cv>:&nbsp;</b></span>you too!</div><!--end:1705949168259--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica: good, how are you?\r\nTiffany: I am good thank you! We hold the hands-on dressout classes the same time as our 8-Hour Refresher class currently https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nJessica: ok, so the ones shown for the 8-hour refresher are the same for the 40-hour training with hands on experience?\r\nTiffany: Yes those are the same days we hold the dressout classes for the online 40-Hour HAZWOPERS\r\nJessica: great, would my total be $225 and the $975? \r\nTiffany: N the hands-on day is included with the online purchase.  You only use the link I sent as a reference to the schedule.  Do not register for the 8-Horu HAZWOPER.\r\nJessica: ok, will more dates be added or is that all that&#39;s available?\r\nTiffany: Yes the schedule only shows 90 days at the most.  But more are added over time.  \r\nJessica: great, thank you! Those are all the questions I have\r\nTiffany: Wonderful!\r\nTiffany: Have a fabulous day!\r\nJessica: you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3305872987X', 1705948786, 1705949591, 2, 23, 23, 4, 0, 0, 5, 0, 6525, 504, 0, 0, 0, 'Devlin Del Giudice', 'devlin.delgiudice@nv5.com', '65.133.71.202', 'edabb02fd26664100df36433502888db', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-NV5-cus-', 'I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705948789707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948789_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Devlin Del Giudice</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705948789707--><><!--begin:1705948808714--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948808_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m good. How are you?</div><!--end:1705948808714--><><!--begin:1705948833277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948833_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705948833277--><><!--begin:1705948842110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948841_co>:&nbsp;</b></span>One moment while I look up your company</div><!--end:1705948842110--><><!--begin:1705948848386--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948848_cv>:&nbsp;</b></span>Ok</div><!--end:1705948848386--><><!--begin:1705948873606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948873_co>:&nbsp;</b></span>Log in Pge: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1705948873606--><><!--begin:1705948880469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948880_co>:&nbsp;</b></span>I see you are registered</div><!--end:1705948880469--><><!--begin:1705948888422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948888_co>:&nbsp;</b></span>Use the above link to log in</div><!--end:1705948888422--><><!--begin:1705948908174--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948908_cv>:&nbsp;</b></span>I have tried this, but it says that my email is not valid.</div><!--end:1705948908174--><><!--begin:1705948943368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948943_co>:&nbsp;</b></span><a href=\'mailto:devlindelgiuidce@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>devlindelgiuidce@gmail.com</a><br>is the email on your account</div><!--end:1705948943368--><><!--begin:1705948994506--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948994_cv>:&nbsp;</b></span>yes, but when I try to login with that email, I get a message saying that email is invalid</div><!--end:1705948994506--><><!--begin:1705949048614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949048_co>:&nbsp;</b></span>Please close all windows and use the link I sent to open the page. Then try to log in</div><!--end:1705949048614--><><!--begin:1705949104104--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949104_cv>:&nbsp;</b></span>I&#39;m still getting an invalid message.</div><!--end:1705949104104--><><!--begin:1705949202457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949202_co>:&nbsp;</b></span>I just sent you a password reset email to your gmail address</div><!--end:1705949202457--><><!--begin:1705949231725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949231_co>:&nbsp;</b></span>You may need to clear your cookies and cache to avoid errors</div><!--end:1705949231725--><><!--begin:1705949307659--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949307_cv>:&nbsp;</b></span>I see the issue. I misspelled the email when I entered it initially. Is there a way that I can edit this on my account to fix the error?</div><!--end:1705949307659--><><!--begin:1705949368200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949368_co>:&nbsp;</b></span>I will have to correct the email on my end</div><!--end:1705949368200--><><!--begin:1705949380630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949380_co>:&nbsp;</b></span>What is the correct email address you want on the account?</div><!--end:1705949380630--><><!--begin:1705949418069--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949418_cv>:&nbsp;</b></span>If you can change the email, can you change it to my new work email, <a href=\'mailto:devlin.delgiudice@nv5.com\' target=\'_blank\' rel=\'noopener noreferrer\'>devlin.delgiudice@nv5.com</a> ?</div><!--end:1705949418069--><><!--begin:1705949433453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949433_co>:&nbsp;</b></span>done</div><!--end:1705949433453--><><!--begin:1705949444343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949444_co>:&nbsp;</b></span>You can now try to log in</div><!--end:1705949444343--><><!--begin:1705949478453--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949478_cv>:&nbsp;</b></span>I see the change on my end, and am now logged in. Thank you so much!</div><!--end:1705949478453--><><!--begin:1705949496590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949496_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705949496590--><><!--begin:1705949505302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949505_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705949505302--><><!--begin:1705949531539--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949531_cv>:&nbsp;</b></span>No, that is all I needed right now. I appreciate your help!</div><!--end:1705949531539--><><!--begin:1705949565071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949564_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705949565071--><><!--begin:1705949589050--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949589_cv>:&nbsp;</b></span>You as well!</div><!--end:1705949589050--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Devlin Del Giudice!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDevlin Del Giudice: Hi Tiffany, I&#39;m good. How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look up your company\r\nDevlin Del Giudice: Ok\r\nTiffany: Log in Pge: https://csregsonline.com/\r\nTiffany: I see you are registered\r\nTiffany: Use the above link to log in\r\nDevlin Del Giudice: I have tried this, but it says that my email is not valid.\r\nTiffany: mailto:devlindelgiuidce@gmail.comis the email on your account\r\nDevlin Del Giudice: yes, but when I try to login with that email, I get a message saying that email is invalid\r\nTiffany: Please close all windows and use the link I sent to open the page. Then try to log in\r\nDevlin Del Giudice: I&#39;m still getting an invalid message.\r\nTiffany: I just sent you a password reset email to your gmail address\r\nTiffany: You may need to clear your cookies and cache to avoid errors\r\nDevlin Del Giudice: I see the issue. I misspelled the email when I entered it initially. Is there a way that I can edit this on my account to fix the error?\r\nTiffany: I will have to correct the email on my end\r\nTiffany: What is the correct email address you want on the account?\r\nDevlin Del Giudice: If you can change the email, can you change it to my new work email, mailto:devlin.delgiudice@nv5.com ?\r\nTiffany: done\r\nTiffany: You can now try to log in\r\nDevlin Del Giudice: I see the change on my end, and am now logged in. Thank you so much!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDevlin Del Giudice: No, that is all I needed right now. I appreciate your help!\r\nTiffany: My name is Tiffany, and if you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDevlin Del Giudice: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330593998RX', 1705955491, 1705955848, 2, 23, 29, 5, 0, 0, 0, 0, 3319, 0, 0, 0, 0, 'Laura Belancik', 'lbelancik@rich.com', '209.249.241.2', '54e6b6ecdeff72bf3d8782e8a4bb6066', 'Select Area of Inquiry:-_-Other-cus-Company-_-Rich Corporation-cus-', 'Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705955493851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955493_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laura Belancik</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705955493851--><><!--begin:1705955505669--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955505_cv>:&nbsp;</b></span>Hi</div><!--end:1705955505669--><><!--begin:1705955512208--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955512_cv>:&nbsp;</b></span>I am not sure if you can help me</div><!--end:1705955512208--><><!--begin:1705955526920--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955526_cv>:&nbsp;</b></span>I have a technical question regarding the 24-Hour HAZWOPER Training</div><!--end:1705955526920--><><!--begin:1705955569686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955569_co>:&nbsp;</b></span>The HAZWOPER is not the same as the Emergency Response Technician Training.  Is that what you are asking?</div><!--end:1705955569686--><><!--begin:1705955578295--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955578_cv>:&nbsp;</b></span>Yes</div><!--end:1705955578295--><><!--begin:1705955591974--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955592_cv>:&nbsp;</b></span>Do you offer the Emergency Response Technician Training?</div><!--end:1705955591974--><><!--begin:1705955605082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955604_co>:&nbsp;</b></span>Here is a link to the Training you are asking about: <a href=\'https://csregs.com/collections/emergency-response-level-3-initial-training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/emergency-response-level-3-initial-training</a></div><!--end:1705955605082--><><!--begin:1705955699508--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955699_cv>:&nbsp;</b></span>Thank You!</div><!--end:1705955699508--><><!--begin:1705955733431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955733_co>:&nbsp;</b></span>Is there anything else you need assistance with?</div><!--end:1705955733431--><><!--begin:1705955744445--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955744_cv>:&nbsp;</b></span>Nope</div><!--end:1705955744445--><><!--begin:1705955746822--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955746_cv>:&nbsp;</b></span>thank You</div><!--end:1705955746822--><><!--begin:1705955771502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955771_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705955771502--><><!--begin:1705955779089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955778_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1705955779089--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Laura Belancik!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaura Belancik: Hi\r\nLaura Belancik: I am not sure if you can help me\r\nLaura Belancik: I have a technical question regarding the 24-Hour HAZWOPER Training\r\nTiffany: The HAZWOPER is not the same as the Emergency Response Technician Training.  Is that what you are asking?\r\nLaura Belancik: Yes\r\nLaura Belancik: Do you offer the Emergency Response Technician Training?\r\nTiffany: Here is a link to the Training you are asking about: https://csregs.com/collections/emergency-response-level-3-initial-training\r\nLaura Belancik: Thank You!\r\nTiffany: Is there anything else you need assistance with?\r\nLaura Belancik: Nope\r\nLaura Belancik: thank You\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330595193W4', 1705956688, 1705956876, 2, 23, 30, 8, 0, 0, 0, 0, 2138, 0, 0, 0, 0, 'Garrett', 'garrettjay@yahoo.com', '107.12.107.221', '219f1045c828ec648024afd3363a32f1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Clean Direct-cus-', 'What course is required to ship lithium ion batteries slightly larger then the size allowed by general public', '<div class=\'ca\'><div class=\'info_box\'><i>What course is required to ship lithium ion batteries slightly larger then the size allowed by general public</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705956690952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956690_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705956690952--><><!--begin:1705956701241--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956701_cv>:&nbsp;</b></span>fine thank</div><!--end:1705956701241--><><!--begin:1705956721891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956721_co>:&nbsp;</b></span>One moment please</div><!--end:1705956721891--><><!--begin:1705956809497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956809_co>:&nbsp;</b></span>My subject matter expert is currently not available can I shoot you an email or give you a call once I have an answer for you?</div><!--end:1705956809497--><><!--begin:1705956821415--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956821_cv>:&nbsp;</b></span>ok, email please</div><!--end:1705956821415--><><!--begin:1705956832440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956832_co>:&nbsp;</b></span>Sounds good!</div><!--end:1705956832440--><><!--begin:1705956856129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956855_co>:&nbsp;</b></span>I will get back with you once I have any update.</div><!--end:1705956856129--><><!--begin:1705956864528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956864_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705956864528--><><!--begin:1705956874490--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956874_cv>:&nbsp;</b></span>no thank you</div><!--end:1705956874490--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What course is required to ship lithium ion batteries slightly larger then the size allowed by general public\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: fine thank\r\nTiffany: One moment please\r\nTiffany: My subject matter expert is currently not available can I shoot you an email or give you a call once I have an answer for you?\r\nGarrett: ok, email please\r\nTiffany: Sounds good!\r\nTiffany: I will get back with you once I have any update.\r\nTiffany: Is there anything else I can assist you with today?\r\nGarrett: no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3305972004N', 1705958694, 1705959078, 2, 23, 29, 5, 0, 0, 4, 0, 3496, 0, 0, 0, 0, 'James', 'james.woodworth@jax.org', '64.147.63.6', '5b0cc97fcf63418d658d71da390efeae', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-The Jackson Laboratory-cus-', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705958696766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958696_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705958696766--><><!--begin:1705958704841--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958704_cv>:&nbsp;</b></span>I&#39;m doing well, how are you?</div><!--end:1705958704841--><><!--begin:1705958729238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958729_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705958729238--><><!--begin:1705958802594--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958802_cv>:&nbsp;</b></span>I&#39;m not sure if it submitted my question above</div><!--end:1705958802594--><><!--begin:1705958806529--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958806_cv>:&nbsp;</b></span>So here it is again.  I&#39;m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule. I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.</div><!--end:1705958806529--><><!--begin:1705958915629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958915_co>:&nbsp;</b></span>One moment please</div><!--end:1705958915629--><><!--begin:1705958965109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958964_co>:&nbsp;</b></span>The class is still pending at this time.  </div><!--end:1705958965109--><><!--begin:1705958981308--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958981_cv>:&nbsp;</b></span>OK - What are the hours if it is confirmed?</div><!--end:1705958981308--><><!--begin:1705959005214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959005_co>:&nbsp;</b></span>Management will make the inal status update by 02/07/24</div><!--end:1705959005214--><><!--begin:1705959008228--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959008_cv>:&nbsp;</b></span>Specifically I have a 4:30 PM obligation about 40 minutes away from the class location on the last day</div><!--end:1705959008228--><><!--begin:1705959016438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959016_co>:&nbsp;</b></span>8am -6 4/10 hour days</div><!--end:1705959016438--><><!--begin:1705959024236--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959024_cv>:&nbsp;</b></span>OK thanks</div><!--end:1705959024236--><><!--begin:1705959044934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959044_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705959044934--><><!--begin:1705959074707--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959074_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1705959074707--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.\r\nTiffany has joined the chat.\r\nTiffany: Hi, James!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames: I&#39;m doing well, how are you?\r\nTiffany: I am good thank you\r\nJames: I&#39;m not sure if it submitted my question above\r\nJames: So here it is again.  I&#39;m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule. I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.\r\nTiffany: One moment please\r\nTiffany: The class is still pending at this time.  \r\nJames: OK - What are the hours if it is confirmed?\r\nTiffany: Management will make the inal status update by 02/07/24\r\nJames: Specifically I have a 4:30 PM obligation about 40 minutes away from the class location on the last day\r\nTiffany: 8am -6 4/10 hour days\r\nJames: OK thanks\r\nTiffany: Is there anything else I can assist you with today?\r\nJames: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330598550M2', 1705960044, 1705960329, 2, 23, 29, 6, 0, 0, 5, 0, 3894, 0, 0, 0, 0, 'Zachery Shafer', 'zachery.shafer@aecom.com', '208.127.65.179', '78df35e42f3d8a53e677b5fa4496d684', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-AECOM-cus-', 'I\'m looking for my certification.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m looking for my certification.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705960045867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960045_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zachery Shafer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705960045867--><><!--begin:1705960055688--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960055_cv>:&nbsp;</b></span>Well</div><!--end:1705960055688--><><!--begin:1705960070217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960070_co>:&nbsp;</b></span>When did you complete the course?</div><!--end:1705960070217--><><!--begin:1705960118929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960118_co>:&nbsp;</b></span>I see you did a 40 HAZ with us in 2019</div><!--end:1705960118929--><><!--begin:1705960125577--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960125_cv>:&nbsp;</b></span>Yes</div><!--end:1705960125577--><><!--begin:1705960130113--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960130_cv>:&nbsp;</b></span>That&#39;s it</div><!--end:1705960130113--><><!--begin:1705960140465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960140_co>:&nbsp;</b></span>To reissue a certificate there is a fee</div><!--end:1705960140465--><><!--begin:1705960150465--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960150_cv>:&nbsp;</b></span>okay. what is htat</div><!--end:1705960150465--><><!--begin:1705960153993--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960154_cv>:&nbsp;</b></span>*that</div><!--end:1705960153993--><><!--begin:1705960154779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960154_co>:&nbsp;</b></span>To submit a request please use the following link: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1705960154779--><><!--begin:1705960189147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960189_co>:&nbsp;</b></span>$10 for PDF plus $12.50 if you also want another copy sent via US Mail.  </div><!--end:1705960189147--><><!--begin:1705960193069--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960193_cv>:&nbsp;</b></span>Cool. So if I fill this out, you&#39;ll send it to me.</div><!--end:1705960193069--><><!--begin:1705960221204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960221_co>:&nbsp;</b></span>Are you still with AECOM?</div><!--end:1705960221204--><><!--begin:1705960249714--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960249_cv>:&nbsp;</b></span>Yes</div><!--end:1705960249714--><><!--begin:1705960287291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960287_co>:&nbsp;</b></span>Yes follow the steps and we can get you a reissued certificate</div><!--end:1705960287291--><><!--begin:1705960300106--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960300_cv>:&nbsp;</b></span>Great. Thnaks.</div><!--end:1705960300106--><><!--begin:1705960305678--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960305_cv>:&nbsp;</b></span>*Thanks</div><!--end:1705960305678--><><!--begin:1705960323366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960323_co>:&nbsp;</b></span>You <br>are welcome!</div><!--end:1705960323366--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m looking for my certification.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zachery Shafer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZachery Shafer: Well\r\nTiffany: When did you complete the course?\r\nTiffany: I see you did a 40 HAZ with us in 2019\r\nZachery Shafer: Yes\r\nZachery Shafer: That&#39;s it\r\nTiffany: To reissue a certificate there is a fee\r\nZachery Shafer: okay. what is htat\r\nZachery Shafer: *that\r\nTiffany: To submit a request please use the following link: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: $10 for PDF plus $12.50 if you also want another copy sent via US Mail.  \r\nZachery Shafer: Cool. So if I fill this out, you&#39;ll send it to me.\r\nTiffany: Are you still with AECOM?\r\nZachery Shafer: Yes\r\nTiffany: Yes follow the steps and we can get you a reissued certificate\r\nZachery Shafer: Great. Thnaks.\r\nZachery Shafer: *Thanks\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33066085352', 1706022342, 1706022589, 2, 23, 24, 5, 0, 0, 5, 0, 2448, 0, 0, 0, 0, 'Eric W. Weaver', 'eric.weaver@aptim.com', '74.215.200.244', 'fb4d18dc5bc7232d07e8f425cc496976', 'Select Area of Inquiry:-_-Other-cus-Company-_-Aptim-cus-', 'I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706022345340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022345_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric W. Weaver</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706022345340--><><!--begin:1706022370747--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022370_cv>:&nbsp;</b></span>I am good, thanks for asking.</div><!--end:1706022370747--><><!--begin:1706022419631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022419_co>:&nbsp;</b></span>I will get you the receipt for order #24799 in a moment</div><!--end:1706022419631--><><!--begin:1706022440687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022440_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706022440687--><><!--begin:1706022458208--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022458_cv>:&nbsp;</b></span>No there is not.</div><!--end:1706022458208--><><!--begin:1706022473867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022473_co>:&nbsp;</b></span>I email has been sent</div><!--end:1706022473867--><><!--begin:1706022537109--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022537_cv>:&nbsp;</b></span>I have received it. Thank you very much.</div><!--end:1706022537109--><><!--begin:1706022547019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022546_co>:&nbsp;</b></span>You are most welcome! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> if you need anything else.<br><br>Have a great day!</div><!--end:1706022547019--><><!--begin:1706022568691--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022568_cv>:&nbsp;</b></span>You do the same.</div><!--end:1706022568691--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric W. Weaver!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric W. Weaver: I am good, thanks for asking.\r\nTiffany: I will get you the receipt for order #24799 in a moment\r\nTiffany: Is there anything else I can assist you with today?\r\nEric W. Weaver: No there is not.\r\nTiffany: I email has been sent\r\nEric W. Weaver: I have received it. Thank you very much.\r\nTiffany: You are most welcome! My name is Tiffany, and you can reach me via email or by phone at tel:8007112706 if you need anything else.Have a great day!\r\nEric W. Weaver: You do the same.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330758327H5', 1706119814, 1706120231, 2, 23, 22, 4, 0, 0, 0, 0, 3271, 0, 0, 0, 0, 'Hector Tapia', 'htapia@regenesis.com', '64.191.95.2', '13700e48f3ad69565e16d75274cd1240', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Regenesis-cus-', 'Can you please tell me if my certifications expired? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please tell me if my certifications expired? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706119817607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119817_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hector Tapia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706119817607--><><!--begin:1706119830755--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706119830_cv>:&nbsp;</b></span>I&#39;m good and you?</div><!--end:1706119830755--><><!--begin:1706119866969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119866_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706119866969--><><!--begin:1706119920313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119920_co>:&nbsp;</b></span>I do see you are due for the DOT and IATA and those will need to be purchased if you want to take them.  That last ones I see completed with us were in 2018</div><!--end:1706119920313--><><!--begin:1706119972989--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706119973_cv>:&nbsp;</b></span>sounds good, I will take them now. Thank you</div><!--end:1706119972989--><><!--begin:1706120031891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120031_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120031891--><><!--begin:1706120040192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120040_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120040192--><><!--begin:1706120103014--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120103_cv>:&nbsp;</b></span>should I take the refresher for DOT or complete one?</div><!--end:1706120103014--><><!--begin:1706120133067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120132_co>:&nbsp;</b></span>They are both the same length so I would take the initial again since it has been so long</div><!--end:1706120133067--><><!--begin:1706120146505--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120146_cv>:&nbsp;</b></span>sounds good, thanks again.</div><!--end:1706120146505--><><!--begin:1706120167129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120166_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120167129--><><!--begin:1706120210586--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120210_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706120210586--><><!--begin:1706120228057--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120228_cv>:&nbsp;</b></span>Thanks, you too?</div><!--end:1706120228057--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please tell me if my certifications expired? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Hector Tapia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHector Tapia: I&#39;m good and you?\r\nTiffany: I am good thank you\r\nTiffany: I do see you are due for the DOT and IATA and those will need to be purchased if you want to take them.  That last ones I see completed with us were in 2018\r\nHector Tapia: sounds good, I will take them now. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nHector Tapia: should I take the refresher for DOT or complete one?\r\nTiffany: They are both the same length so I would take the initial again since it has been so long\r\nHector Tapia: sounds good, thanks again.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nHector Tapia: Thanks, you too?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330758478WH', 1706119972, 1706120498, 2, 23, 29, 9, 0, 0, 0, 0, 3707, 0, 0, 0, 0, 'Dawit Melaku', 'dave.melaku15@gmail.com', '76.100.168.41', 'ba8c9d44169293a11ee86df74b0449aa', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ERM-cus-', 'Receipt for my registration. I am going to use that for reimbursement purpose.', '<div class=\'ca\'><div class=\'info_box\'><i>Receipt for my registration. I am going to use that for reimbursement purpose.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706119974317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119974_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dawit Melaku</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706119974317--><><!--begin:1706119984702--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706119984_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1706119984702--><><!--begin:1706120047962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120047_co>:&nbsp;</b></span>I just sent you an email with the receipt</div><!--end:1706120047962--><><!--begin:1706120057705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120057_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120057705--><><!--begin:1706120080501--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120080_cv>:&nbsp;</b></span>I have registered for OSHA 40 hour training and completed the course. I don&#39;t think I have a receipt for the registration.</div><!--end:1706120080501--><><!--begin:1706120093559--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120093_co>:&nbsp;</b></span>I just sent you an email with the receipt</div><!--end:1706120093559--><><!--begin:1706120105986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120105_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120105986--><><!--begin:1706120157132--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120157_cv>:&nbsp;</b></span>Oh you did already?</div><!--end:1706120157132--><><!--begin:1706120174283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120174_co>:&nbsp;</b></span>Yes</div><!--end:1706120174283--><><!--begin:1706120178536--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120178_cv>:&nbsp;</b></span>I didn&#39;t get it yet.</div><!--end:1706120178536--><><!--begin:1706120194817--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120194_cv>:&nbsp;</b></span>got it</div><!--end:1706120194817--><><!--begin:1706120203145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120202_co>:&nbsp;</b></span>Great!</div><!--end:1706120203145--><><!--begin:1706120244329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120244_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120244329--><><!--begin:1706120290384--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120290_cv>:&nbsp;</b></span>Thanks.</div><!--end:1706120290384--><><!--begin:1706120407889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120407_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120407889--><><!--begin:1706120412433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120412_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706120412433--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Receipt for my registration. I am going to use that for reimbursement purpose.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dawit Melaku!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDawit Melaku: Hi Tiffany\r\nTiffany: I just sent you an email with the receipt\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: I have registered for OSHA 40 hour training and completed the course. I don&#39;t think I have a receipt for the registration.\r\nTiffany: I just sent you an email with the receipt\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: Oh you did already?\r\nTiffany: Yes\r\nDawit Melaku: I didn&#39;t get it yet.\r\nDawit Melaku: got it\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: Thanks.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330844350QQ', 1706205847, 1706206606, 2, 23, 32, 8, 0, 0, 5, 1, 4712, 0, 0, 0, 0, 'Richard Evans', 'rick.evans@stantec.com', '4.15.122.10', 'cf169d3dbaeadb851e33f1bfbd3cd616', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stantec-cus-', 'Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706205850416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706205850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard Evans</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706205850416--><><!--begin:1706205887224--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706205887_cv>:&nbsp;</b></span>Good thanks</div><!--end:1706205887224--><><!--begin:1706205911873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706205911_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1706205911873--><><!--begin:1706205921381--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706205921_cv>:&nbsp;</b></span>Thank you</div><!--end:1706205921381--><><!--begin:1706206027517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206027_co>:&nbsp;</b></span>I see you completed the 8-Hour with us in 2020, 2021, and 2022 but I do not see a course completed under your name for 2023 </div><!--end:1706206027517--><><!--begin:1706206073942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206073_co>:&nbsp;</b></span>Are you sure you did not use another vendor?</div><!--end:1706206073942--><><!--begin:1706206103236--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206103_cv>:&nbsp;</b></span>Yes, I will upload email confirmation</div><!--end:1706206103236--><><!--begin:1706206156834--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206156_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Refresher_Confirmation.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> Refresher_Confirmation.pdf</a></span></div> </div><!--end:1706206156834--><><!--begin:1706206252497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206252_co>:&nbsp;</b></span>Aw I see it is under Rick I was looking for </div><!--end:1706206252497--><><!--begin:1706206259065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206258_co>:&nbsp;</b></span>Richard</div><!--end:1706206259065--><><!--begin:1706206273585--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206273_cv>:&nbsp;</b></span>Oh haha, yes that happens</div><!--end:1706206273585--><><!--begin:1706206286640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206286_co>:&nbsp;</b></span>Is this the correct address: Rick Evans<br>Stantec Consulting Services<br>101 Providence Mine Road<br># 202<br>Nevada City CA 95959 </div><!--end:1706206286640--><><!--begin:1706206319725--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206319_cv>:&nbsp;</b></span>Correct</div><!--end:1706206319725--><><!--begin:1706206344489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206344_co>:&nbsp;</b></span>I do show we sent it at the end of Dec 2023.</div><!--end:1706206344489--><><!--begin:1706206382554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206382_co>:&nbsp;</b></span>I have checked with my manager and can provide a PDF copy at no fee since you did not receive the hard copy. Will that work?</div><!--end:1706206382554--><><!--begin:1706206430845--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206430_cv>:&nbsp;</b></span>Hmm, yes I think so, they did not indicate I had any mail. It is a small office though. A PDF version should be fine, I appreciate it. </div><!--end:1706206430845--><><!--begin:1706206471402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206471_co>:&nbsp;</b></span>Of course! I will get you an email out shortly.  Is there anything else I can assist you with today?</div><!--end:1706206471402--><><!--begin:1706206526989--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206527_cv>:&nbsp;</b></span>No, that was all, thank you very much!</div><!--end:1706206526989--><><!--begin:1706206573236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206573_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706206573236--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023\r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard Evans!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard Evans: Good thanks\r\nTiffany: One moment while I look you up\r\nRichard Evans: Thank you\r\nTiffany: I see you completed the 8-Hour with us in 2020, 2021, and 2022 but I do not see a course completed under your name for 2023 \r\nTiffany: Are you sure you did not use another vendor?\r\nRichard Evans: Yes, I will upload email confirmation\r\nRichard Evans:  Refresher_Confirmation.pdf \r\nTiffany: Aw I see it is under Rick I was looking for \r\nTiffany: Richard\r\nRichard Evans: Oh haha, yes that happens\r\nTiffany: Is this the correct address: Rick EvansStantec Consulting Services101 Providence Mine Road# 202Nevada City CA 95959 \r\nRichard Evans: Correct\r\nTiffany: I do show we sent it at the end of Dec 2023.\r\nTiffany: I have checked with my manager and can provide a PDF copy at no fee since you did not receive the hard copy. Will that work?\r\nRichard Evans: Hmm, yes I think so, they did not indicate I had any mail. It is a small office though. A PDF version should be fine, I appreciate it. \r\nTiffany: Of course! I will get you an email out shortly.  Is there anything else I can assist you with today?\r\nRichard Evans: No, that was all, thank you very much!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('330855598KY', 1706217086, 1706217373, 2, 23, 24, 4, 0, 0, 5, 0, 4861, 509, 0, 0, 0, 'Fernando Pacheco', 'fernando.pacheco@yara.com', '47.201.157.21', 'f1d65928de529972b534d798c9632d85', 'Select Area of Inquiry:-_-Other-cus-Company-_-Yara North America-cus-', 'How do I re-print my certificate of completion?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I re-print my certificate of completion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706217090324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217090_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Fernando Pacheco</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706217090324--><><!--begin:1706217111625--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217111_cv>:&nbsp;</b></span>Hi, doing great.</div><!--end:1706217111625--><><!--begin:1706217124856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217124_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. </div><!--end:1706217124856--><><!--begin:1706217153106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217152_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1706217153106--><><!--begin:1706217207354--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217207_cv>:&nbsp;</b></span>I just need to know the expiration date on the certificate.</div><!--end:1706217207354--><><!--begin:1706217213714--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217213_cv>:&nbsp;</b></span>is this available for free and quickly?</div><!--end:1706217213714--><><!--begin:1706217218446--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217218_cv>:&nbsp;</b></span>do you guys keep records?</div><!--end:1706217218446--><><!--begin:1706217231930--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217231_cv>:&nbsp;</b></span>still employed with the company that paid for the training</div><!--end:1706217231930--><><!--begin:1706217283497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217283_co>:&nbsp;</b></span>I see you completed the DOT on 03/03/21 so it needs to be recertified by 03/03/2024.  </div><!--end:1706217283497--><><!--begin:1706217305868--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217305_cv>:&nbsp;</b></span>That&#39;s exactly what I needed.  Need to re-take it.  Thank you!</div><!--end:1706217305868--><><!--begin:1706217320056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217319_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706217320056--><><!--begin:1706217334242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217334_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706217334242--><><!--begin:1706217345928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217345_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher</a></div><!--end:1706217345928--><><!--begin:1706217354272--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217354_cv>:&nbsp;</b></span>nope, that is all. take care.</div><!--end:1706217354272--><><!--begin:1706217364321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217364_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706217364321--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I re-print my certificate of completion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Fernando Pacheco!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFernando Pacheco: Hi, doing great.\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nFernando Pacheco: I just need to know the expiration date on the certificate.\r\nFernando Pacheco: is this available for free and quickly?\r\nFernando Pacheco: do you guys keep records?\r\nFernando Pacheco: still employed with the company that paid for the training\r\nTiffany: I see you completed the DOT on 03/03/21 so it needs to be recertified by 03/03/2024.  \r\nFernando Pacheco: That&#39;s exactly what I needed.  Need to re-take it.  Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher\r\nFernando Pacheco: nope, that is all. take care.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3308560979J', 1706217590, 1706218195, 2, 23, 28, 6, 0, 0, 0, 0, 3308, 0, 0, 0, 0, 'Caleb Robinson', 'caleb.robinson@yara.com', '35.138.202.34', '8b670b5e8c7a34845483c109d4740d77', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Yara North America-cus-', 'Need to know when my certification expired for Hazmat DOT training.', '<div class=\'ca\'><div class=\'info_box\'><i>Need to know when my certification expired for Hazmat DOT training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706217592231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217592_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Caleb Robinson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706217592231--><><!--begin:1706217618920--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706217618_cv>:&nbsp;</b></span>Doing well. You?</div><!--end:1706217618920--><><!--begin:1706217648280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217648_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706217648280--><><!--begin:1706217652080--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217651_co>:&nbsp;</b></span>One moment pleae</div><!--end:1706217652080--><><!--begin:1706217703774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217703_co>:&nbsp;</b></span>I see the last DOT you did with us was in 2018 so if you have not recertified since then you are already due now.  </div><!--end:1706217703774--><><!--begin:1706217774916--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706217774_cv>:&nbsp;</b></span>Okay thank you for the information. I will be in touch once I get clearance from my management team to be recertified.  </div><!--end:1706217774916--><><!--begin:1706217831105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217830_co>:&nbsp;</b></span>Once you have receieved approval you can register directly on our website</div><!--end:1706217831105--><><!--begin:1706217840225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217840_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1706217840225--><><!--begin:1706217851017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217850_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706217851017--><><!--begin:1706218151931--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706218151_cv>:&nbsp;</b></span>Thank you! No all set for now. </div><!--end:1706218151931--><><!--begin:1706218179000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706218178_co>:&nbsp;</b></span>Great!</div><!--end:1706218179000--><><!--begin:1706218190930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706218190_co>:&nbsp;</b></span>If you need anything else. My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706218190930--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need to know when my certification expired for Hazmat DOT training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Caleb Robinson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCaleb Robinson: Doing well. You?\r\nTiffany: I am good thank you\r\nTiffany: One moment pleae\r\nTiffany: I see the last DOT you did with us was in 2018 so if you have not recertified since then you are already due now.  \r\nCaleb Robinson: Okay thank you for the information. I will be in touch once I get clearance from my management team to be recertified.  \r\nTiffany: Once you have receieved approval you can register directly on our website\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTiffany: Is there anything else I can assist you with today?\r\nCaleb Robinson: Thank you! No all set for now. \r\nTiffany: Great!\r\nTiffany: If you need anything else. My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330919377QC', 1706280853, 1706282517, 2, 23, 11, 7, 0, 0, 5, 0, 7757, 0, 0, 0, 0, 'Debbie Westphal', 'debbie.westphal@spicergroup.com', '71.89.138.162', '7437ee973346ca30b9dfb5b8cae65ba5', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Spicer Group-cus-', 'After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? ', '<div class=\'ca\'><div class=\'info_box\'><i>After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706280856808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706280856_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Debbie Westphal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706280856808--><><!--begin:1706280888150--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280888_cv>:&nbsp;</b></span>I am good. How are you?</div><!--end:1706280888150--><><!--begin:1706280905026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706280904_co>:&nbsp;</b></span>I am good thank you! Students have 90 days from the date they are registered to complete online training courses. </div><!--end:1706280905026--><><!--begin:1706280958679--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280959_cv>:&nbsp;</b></span>Great, I signed a handful of people up on 1/11 and 1/12 so if they have not yet completed, then they will have until March to complete?</div><!--end:1706280958679--><><!--begin:1706280977588--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280977_cv>:&nbsp;</b></span>April*</div><!--end:1706280977588--><><!--begin:1706281053426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281053_co>:&nbsp;</b></span>I would have to look up each student to provide accuate information.  </div><!--end:1706281053426--><><!--begin:1706281067131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281066_co>:&nbsp;</b></span>Do you want to give me one or more student names to look up?</div><!--end:1706281067131--><><!--begin:1706281118621--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281118_cv>:&nbsp;</b></span>Matt Ross? Andy Schafer?</div><!--end:1706281118621--><><!--begin:1706281177189--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281177_cv>:&nbsp;</b></span>I have 4 total employees to start/complete the 40hr. and I have 8 total employees to start/complete the 8hr</div><!--end:1706281177189--><><!--begin:1706281184237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281184_co>:&nbsp;</b></span>Matt and Andy&#39;s course expiration date is May 2, 2024</div><!--end:1706281184237--><><!--begin:1706281247890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281247_co>:&nbsp;</b></span>Do you want me to look at anyone else for you?</div><!--end:1706281247890--><><!--begin:1706281420087--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281419_co>:&nbsp;</b></span>When you log into your group manager account you can select any student and show details on the course they are assigned to and it will show the end dates which are their expiration dates.</div><!--end:1706281420087--><><!--begin:1706281478914--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281479_cv>:&nbsp;</b></span>I assume the others are the same because they were all signed up the same day.</div><!--end:1706281478914--><><!--begin:1706281540267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281540_co>:&nbsp;</b></span>I cannot confirm without looking at each student.  Their expiration dates are set once they accept the course invites and some students may have accepted before others.  </div><!--end:1706281540267--><><!--begin:1706281590418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281590_co>:&nbsp;</b></span>Lance Koko has until 04/28/24</div><!--end:1706281590418--><><!--begin:1706281657500--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281657_cv>:&nbsp;</b></span>Jake Quinn? Rick Brown? Blaine Ball?</div><!--end:1706281657500--><><!--begin:1706281663500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281663_co>:&nbsp;</b></span>Jake Quinn and Hunter Strzynski until 05/02/2024</div><!--end:1706281663500--><><!--begin:1706281675578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281675_co>:&nbsp;</b></span>Kevin Allen completed it on 012424</div><!--end:1706281675578--><><!--begin:1706281731182--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281731_cv>:&nbsp;</b></span>Tom Dengler? Phil Welsh? Lucas Hanson? Scott Goss? Kurt Engelhardt?</div><!--end:1706281731182--><><!--begin:1706281762092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281761_co>:&nbsp;</b></span>Thomas Dengler and Kurt Engelhardt have until 05/05/24</div><!--end:1706281762092--><><!--begin:1706281792562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281792_co>:&nbsp;</b></span>Scott Goss has until 05/04/24</div><!--end:1706281792562--><><!--begin:1706281880432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281880_co>:&nbsp;</b></span>Richard Brown has until 04/21/24</div><!--end:1706281880432--><><!--begin:1706281895065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281894_co>:&nbsp;</b></span>Blaine Ball has until 04/23/24</div><!--end:1706281895065--><><!--begin:1706282045933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282045_co>:&nbsp;</b></span>I do not show Phil Welsh or Lucas Hanson so they might have not accepted invites yet.  My system is forzen at the moment now so I have to wait.</div><!--end:1706282045933--><><!--begin:1706282114205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282114_co>:&nbsp;</b></span>Yes I confirmed neither of them has accepted the course invite so their end/expiration date is not set yet.  </div><!--end:1706282114205--><><!--begin:1706282137361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282137_co>:&nbsp;</b></span>Do you need me to look into anyone else?</div><!--end:1706282137361--><><!--begin:1706282160273--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282160_cv>:&nbsp;</b></span>perfect, thank you! So it is 90 days from their acceptance?</div><!--end:1706282160273--><><!--begin:1706282168129--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282168_cv>:&nbsp;</b></span>You were very helpful!! I appreciate it.</div><!--end:1706282168129--><><!--begin:1706282171025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282170_co>:&nbsp;</b></span>Yes</div><!--end:1706282171025--><><!--begin:1706282175601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282175_co>:&nbsp;</b></span>Of course!</div><!--end:1706282175601--><><!--begin:1706282178897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282178_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1706282178897--><><!--begin:1706282195673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282195_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1706282195673--><><!--begin:1706282505049--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282505_cv>:&nbsp;</b></span>no, that was all for today. thank you. have a great day</div><!--end:1706282505049--><><!--begin:1706282516268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282516_co>:&nbsp;</b></span>You as well!</div><!--end:1706282516268--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Debbie Westphal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDebbie Westphal: I am good. How are you?\r\nTiffany: I am good thank you! Students have 90 days from the date they are registered to complete online training courses. \r\nDebbie Westphal: Great, I signed a handful of people up on 1/11 and 1/12 so if they have not yet completed, then they will have until March to complete?\r\nDebbie Westphal: April*\r\nTiffany: I would have to look up each student to provide accuate information.  \r\nTiffany: Do you want to give me one or more student names to look up?\r\nDebbie Westphal: Matt Ross? Andy Schafer?\r\nDebbie Westphal: I have 4 total employees to start/complete the 40hr. and I have 8 total employees to start/complete the 8hr\r\nTiffany: Matt and Andy&#39;s course expiration date is May 2, 2024\r\nTiffany: Do you want me to look at anyone else for you?\r\nTiffany: When you log into your group manager account you can select any student and show details on the course they are assigned to and it will show the end dates which are their expiration dates.\r\nDebbie Westphal: I assume the others are the same because they were all signed up the same day.\r\nTiffany: I cannot confirm without looking at each student.  Their expiration dates are set once they accept the course invites and some students may have accepted before others.  \r\nTiffany: Lance Koko has until 04/28/24\r\nDebbie Westphal: Jake Quinn? Rick Brown? Blaine Ball?\r\nTiffany: Jake Quinn and Hunter Strzynski until 05/02/2024\r\nTiffany: Kevin Allen completed it on 012424\r\nDebbie Westphal: Tom Dengler? Phil Welsh? Lucas Hanson? Scott Goss? Kurt Engelhardt?\r\nTiffany: Thomas Dengler and Kurt Engelhardt have until 05/05/24\r\nTiffany: Scott Goss has until 05/04/24\r\nTiffany: Richard Brown has until 04/21/24\r\nTiffany: Blaine Ball has until 04/23/24\r\nTiffany: I do not show Phil Welsh or Lucas Hanson so they might have not accepted invites yet.  My system is forzen at the moment now so I have to wait.\r\nTiffany: Yes I confirmed neither of them has accepted the course invite so their end/expiration date is not set yet.  \r\nTiffany: Do you need me to look into anyone else?\r\nDebbie Westphal: perfect, thank you! So it is 90 days from their acceptance?\r\nDebbie Westphal: You were very helpful!! I appreciate it.\r\nTiffany: Yes\r\nTiffany: Of course!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nDebbie Westphal: no, that was all for today. thank you. have a great day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330924934BN', 1706286421, 1706287217, 2, 23, 22, 2, 0, 0, 0, 0, 2172, 0, 0, 0, 0, 'Brandon King', 'vaidnbk@aol.com', '167.29.0.4', '03b53750037531de691caf3b350c6535', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-City of Memphis-cus-', 'Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706286424052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706286423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brandon King</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706286424052--><><!--begin:1706286434625--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon King<timestamp_1706286434_cv>:&nbsp;</b></span>Doing great</div><!--end:1706286434625--><><!--begin:1706286464400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706286464_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1706286464400--><><!--begin:1706287215279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706287215_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706287215279--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brandon King!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrandon King: Doing great\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330930613XQ', 1706292103, 1706292411, 2, 23, 25, 8, 0, 0, 0, 0, 1713, 0, 0, 0, 0, 'KP', 'kyunghee.p@nexien.com', '73.200.235.217', 'aab6f8837c2b51cc5be70774176aeaf1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Nexien-cus-', 'Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?', '<div class=\'ca\'><div class=\'info_box\'><i>Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706292105962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292105_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>KP</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706292105962--><><!--begin:1706292119754--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292118_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1706292119754--><><!--begin:1706292152853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292152_co>:&nbsp;</b></span>Our PPE online training is per OSHA 29 CFR 1910.132</div><!--end:1706292152853--><><!--begin:1706292214889--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292214_cv>:&nbsp;</b></span>Okay. I need to find a course that includes 29CFR 1915 Subpart I</div><!--end:1706292214889--><><!--begin:1706292237962--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292237_cv>:&nbsp;</b></span>Thanks for the information</div><!--end:1706292237962--><><!--begin:1706292262410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292262_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706292262410--><><!--begin:1706292411939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292411_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706292411939--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?\r\nTiffany has joined the chat.\r\nTiffany: Hi, KP!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKP: Hi Tiffany\r\nTiffany: Our PPE online training is per OSHA 29 CFR 1910.132\r\nKP: Okay. I need to find a course that includes 29CFR 1915 Subpart I\r\nKP: Thanks for the information\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('330943646QJ', 1706305143, 1706305926, 2, 23, 32, 8, 0, 0, 0, 0, 5146, 0, 0, 0, 0, 'Kevin Euser', 'keuser@wwclyde.net', '207.173.249.124', 'a3febf462ec99e9b42cd3386d833ca52', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-W.W. Clyde-cus-', 'I don\'t know what my Client ID is to set up my trainings.', '<div class=\'ca\'><div class=\'info_box\'><i>I don\'t know what my Client ID is to set up my trainings.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706305145899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305145_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Euser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706305145899--><><!--begin:1706305158307--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305157_cv>:&nbsp;</b></span>Great, thanks</div><!--end:1706305158307--><><!--begin:1706305165837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305165_co>:&nbsp;</b></span>You should not have to use a client ID please be sure you are on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1706305165837--><><!--begin:1706305243207--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305241_cv>:&nbsp;</b></span>That is where I was trying to send out one of my trainings.  As soon as I click send email it kicks it over to another web page called Firmwater LMS.</div><!--end:1706305243207--><><!--begin:1706305256083--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305254_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=B7JqzAGEGyzP.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/B7JqzAGEGyzP.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>B7JqzAGEGyzP.png</a></div> </div><!--end:1706305256083--><><!--begin:1706305313902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305313_co>:&nbsp;</b></span>Please click the link and see if you are redirected to that Firmwater page again</div><!--end:1706305313902--><><!--begin:1706305314893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305314_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1706305314893--><><!--begin:1706305336087--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305335_co>:&nbsp;</b></span>Oh wait I understand what you are saying now</div><!--end:1706305336087--><><!--begin:1706305363700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305363_co>:&nbsp;</b></span>The site might be having an issue.  What is the students email address and I can try to invite them from my end for you</div><!--end:1706305363700--><><!--begin:1706305420779--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305419_cv>:&nbsp;</b></span>I have eight people that I need to send it to so might be a hassle. Should I try another time to see if it fixes itself?</div><!--end:1706305420779--><><!--begin:1706305457013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305456_co>:&nbsp;</b></span>If you perfer to wait that will work hopefully it will be resolved today.</div><!--end:1706305457013--><><!--begin:1706305475197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305475_co>:&nbsp;</b></span>Did you company name change from IHC Scott, Inc to W.W. Clyde?</div><!--end:1706305475197--><><!--begin:1706305491205--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305489_cv>:&nbsp;</b></span>Yes it did.</div><!--end:1706305491205--><><!--begin:1706305504381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305504_co>:&nbsp;</b></span>Thank you I will update the account now</div><!--end:1706305504381--><><!--begin:1706305517441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305517_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706305517441--><><!--begin:1706305530736--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305529_cv>:&nbsp;</b></span>That will be it for today, thanks</div><!--end:1706305530736--><><!--begin:1706305594100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305593_co>:&nbsp;</b></span>Great!</div><!--end:1706305594100--><><!--begin:1706305613467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305613_co>:&nbsp;</b></span>If you think of anything else please let me know</div><!--end:1706305613467--><><!--begin:1706305682187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305682_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706305682187--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I don\'t know what my Client ID is to set up my trainings.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Euser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Euser: Great, thanks\r\nTiffany: You should not have to use a client ID please be sure you are on https://csregsonline.com/\r\nKevin Euser: That is where I was trying to send out one of my trainings.  As soon as I click send email it kicks it over to another web page called Firmwater LMS.\r\nKevin Euser: B7JqzAGEGyzP.png \r\nTiffany: Please click the link and see if you are redirected to that Firmwater page again\r\nTiffany: https://csregsonline.com/\r\nTiffany: Oh wait I understand what you are saying now\r\nTiffany: The site might be having an issue.  What is the students email address and I can try to invite them from my end for you\r\nKevin Euser: I have eight people that I need to send it to so might be a hassle. Should I try another time to see if it fixes itself?\r\nTiffany: If you perfer to wait that will work hopefully it will be resolved today.\r\nTiffany: Did you company name change from IHC Scott, Inc to W.W. Clyde?\r\nKevin Euser: Yes it did.\r\nTiffany: Thank you I will update the account now\r\nTiffany: Is there anything else I can assist you with today?\r\nKevin Euser: That will be it for today, thanks\r\nTiffany: Great!\r\nTiffany: If you think of anything else please let me know\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331177374CZ', 1706538843, 1706539241, 2, 23, 4, 2, 0, 0, 0, 0, 3763, 0, 0, 0, 0, 'Sergio Ballesteros ', 'sergio.osorio@etssi.com', '12.22.19.114', 'a8c28b5410bdb999dd2721ea7ef990f5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Electro-Tech Services-cus-', 'I have not received my DOT hazmat transportation certificate yet', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my DOT hazmat transportation certificate yet</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706538845850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538845_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sergio Ballesteros </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706538845850--><><!--begin:1706538868886--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538869_cv>:&nbsp;</b></span>Hi, good morning Tiffany</div><!--end:1706538868886--><><!--begin:1706538889924--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538890_cv>:&nbsp;</b></span>I would like to ask for my DOT hazmat Transportation certificate</div><!--end:1706538889924--><><!--begin:1706538903596--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538903_co>:&nbsp;</b></span>We sent your certificate via US Mail on 01/11/24 to the below address</div><!--end:1706538903596--><><!--begin:1706538904726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538904_co>:&nbsp;</b></span>EHS Certificate Enclosed<br>Electro-Tech Services<br>7201 Intermodal Drive #B<br>Louisville KY 40258</div><!--end:1706538904726--><><!--begin:1706538955305--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538955_cv>:&nbsp;</b></span>Ok</div><!--end:1706538955305--><><!--begin:1706538969551--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538969_cv>:&nbsp;</b></span>Also, I would like to receive it in digital formato </div><!--end:1706538969551--><><!--begin:1706538976323--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538976_cv>:&nbsp;</b></span>Format*</div><!--end:1706538976323--><><!--begin:1706538984614--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538984_cv>:&nbsp;</b></span>How I can get it?</div><!--end:1706538984614--><><!--begin:1706539006222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539006_co>:&nbsp;</b></span>If you want us to expedite the certificate via PDF there is a small fee.  You would have to place an order on our website here <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1706539006222--><><!--begin:1706539033262--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706539033_cv>:&nbsp;</b></span>Sounds good, thank you!</div><!--end:1706539033262--><><!--begin:1706539069262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539069_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706539069262--><><!--begin:1706539081324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539081_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706539081324--><><!--begin:1706539221088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539220_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706539221088--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my DOT hazmat transportation certificate yet\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sergio Ballesteros !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSergio Ballesteros : Hi, good morning Tiffany\r\nSergio Ballesteros : I would like to ask for my DOT hazmat Transportation certificate\r\nTiffany: We sent your certificate via US Mail on 01/11/24 to the below address\r\nTiffany: EHS Certificate EnclosedElectro-Tech Services7201 Intermodal Drive #BLouisville KY 40258\r\nSergio Ballesteros : Ok\r\nSergio Ballesteros : Also, I would like to receive it in digital formato \r\nSergio Ballesteros : Format*\r\nSergio Ballesteros : How I can get it?\r\nTiffany: If you want us to expedite the certificate via PDF there is a small fee.  You would have to place an order on our website here https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nSergio Ballesteros : Sounds good, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('331177598TZ', 1706539071, 1706540110, 2, 23, 8, 4, 0, 0, 5, 0, 8412, 511, 0, 0, 0, 'Tammy Bailey', 'tammy-jo.bailey@fedex.com', '12.91.198.102', '6ac69dbaf3592281cd5b14932ac770c1', 'Select Area of Inquiry:-_-Other-cus-Company-_-FedEx-cus-', 'Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706539129150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539128_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  </div><!--end:1706539129150--><><!--begin:1706539143893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539143_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539143893--><><!--begin:1706539175278--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539175_cv>:&nbsp;</b></span>Deliz Rodriguez Acevedo &lt;<a href=\'mailto:deliz.acevedo@fedex.com\' target=\'_blank\' rel=\'noopener noreferrer\'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539175278--><><!--begin:1706539178996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539178_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tammy Bailey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706539178996--><><!--begin:1706539192737--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539192_cv>:&nbsp;</b></span>I am good thank you, how are you?</div><!--end:1706539192737--><><!--begin:1706539199727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539199_co>:&nbsp;</b></span>Good thank you!</div><!--end:1706539199727--><><!--begin:1706539205863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539205_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.</div><!--end:1706539205863--><><!--begin:1706539213281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539213_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539213281--><><!--begin:1706539236245--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539236_cv>:&nbsp;</b></span> Deliz Rodriguez Acevedo &lt;<a href=\'mailto:deliz.acevedo@fedex.com\' target=\'_blank\' rel=\'noopener noreferrer\'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539236245--><><!--begin:1706539318020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539317_co>:&nbsp;</b></span>Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  </div><!--end:1706539318020--><><!--begin:1706539532336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539532_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1706539532336--><><!--begin:1706539554770--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539554_cv>:&nbsp;</b></span>How  an I get her re-registered? </div><!--end:1706539554770--><><!--begin:1706539571723--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539571_cv>:&nbsp;</b></span>I am hearing she was not feeling well on Friday and should not have taken it. </div><!--end:1706539571723--><><!--begin:1706539596480--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539596_cv>:&nbsp;</b></span>How *can I get her re-registered?</div><!--end:1706539596480--><><!--begin:1706539606522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539606_co>:&nbsp;</b></span>The course link to our website is <a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1706539606522--><><!--begin:1706539636683--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539636_cv>:&nbsp;</b></span>We have to pay again?  </div><!--end:1706539636683--><><!--begin:1706539705650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539705_co>:&nbsp;</b></span>Yes when registering you would have to sumbit payment.</div><!--end:1706539705650--><><!--begin:1706539740287--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539740_cv>:&nbsp;</b></span>I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  </div><!--end:1706539740287--><><!--begin:1706539774161--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539774_cv>:&nbsp;</b></span>Do you offer the course in Spanish? </div><!--end:1706539774161--><><!--begin:1706539794872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539794_co>:&nbsp;</b></span>We do have the DOT in Spanish: <a href=\'https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol</a></div><!--end:1706539794872--><><!--begin:1706539832694--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539832_cv>:&nbsp;</b></span>Is there anyway she can take the test again in Spanish at no cost?  </div><!--end:1706539832694--><><!--begin:1706539933785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539933_co>:&nbsp;</b></span>I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.</div><!--end:1706539933785--><><!--begin:1706539974701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539974_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response.</div><!--end:1706539974701--><><!--begin:1706539977927--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539977_cv>:&nbsp;</b></span>If she can take it in English again, I will be available for translation questions.  </div><!--end:1706539977927--><><!--begin:1706540005562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540005_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response from management.</div><!--end:1706540005562--><><!--begin:1706540012255--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540012_cv>:&nbsp;</b></span>Please do, thank you. </div><!--end:1706540012255--><><!--begin:1706540035010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540034_co>:&nbsp;</b></span>Sounds good! I will let you know as soon as I can.</div><!--end:1706540035010--><><!--begin:1706540044957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540044_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706540044957--><><!--begin:1706540067207--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540067_cv>:&nbsp;</b></span>Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.</div><!--end:1706540067207--><><!--begin:1706540083179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540083_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706540083179--><><!--begin:1706540096930--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540096_cv>:&nbsp;</b></span>Have a good day. </div><!--end:1706540096930--><><!--begin:1706540103194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540103_co>:&nbsp;</b></span>You as well!</div><!--end:1706540103194--><><!--begin:1706540109681--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540109_cv>:&nbsp;</b></span>Thanks</div><!--end:1706540109681--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.\r\nTiffany has joined the chat.\r\nTiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  \r\nTiffany: Can I get a student name please and I can look him up for you\r\nTammy Bailey: Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;\r\nTiffany: Hi, Tammy Bailey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTammy Bailey: I am good thank you, how are you?\r\nTiffany: Good thank you!\r\nTiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.\r\nTiffany: Can I get a student name please and I can look him up for you\r\nTammy Bailey:  Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;\r\nTiffany: Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  \r\nTiffany: Is there anything else I can assist you with?\r\nTammy Bailey: How  an I get her re-registered? \r\nTammy Bailey: I am hearing she was not feeling well on Friday and should not have taken it. \r\nTammy Bailey: How *can I get her re-registered?\r\nTiffany: The course link to our website is https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTammy Bailey: We have to pay again?  \r\nTiffany: Yes when registering you would have to sumbit payment.\r\nTammy Bailey: I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  \r\nTammy Bailey: Do you offer the course in Spanish? \r\nTiffany: We do have the DOT in Spanish: https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol\r\nTammy Bailey: Is there anyway she can take the test again in Spanish at no cost?  \r\nTiffany: I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.\r\nTiffany: I would have to reach out to you by email once I have a response.\r\nTammy Bailey: If she can take it in English again, I will be available for translation questions.  \r\nTiffany: I would have to reach out to you by email once I have a response from management.\r\nTammy Bailey: Please do, thank you. \r\nTiffany: Sounds good! I will let you know as soon as I can.\r\nTiffany: Is there anything else I can assist you with today?\r\nTammy Bailey: Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.\r\nTiffany: You are welcome!\r\nTammy Bailey: Have a good day. \r\nTiffany: You as well!\r\nTammy Bailey: Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331180474EG', 1706541966, 1706543635, 2, 23, 28, 4, 0, 0, 0, 0, 3837, 0, 0, 0, 0, 'Eric W. Weaver', 'eric.weaver@aptim.com', '74.215.200.244', '4354edc340594b7ed892d65e247ca619', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aptim-cus-', 'Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? ', '<div class=\'ca\'><div class=\'info_box\'><i>Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706541969359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706541969_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric W. Weaver</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706541969359--><><!--begin:1706541990897--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706541990_cv>:&nbsp;</b></span>I am well and yourself?</div><!--end:1706541990897--><><!--begin:1706542003377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542003_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706542003377--><><!--begin:1706542008505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542008_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1706542008505--><><!--begin:1706542088681--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706542088_cv>:&nbsp;</b></span>Yes this is for a recent completion and yes the fees have been paid. It says we can print a certificate but there is no certificate to print.</div><!--end:1706542088681--><><!--begin:1706542201386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542201_co>:&nbsp;</b></span>Certficates are not available for printing or download.  Sue would have received an email after completing the course advising the certificate will be sent via US Mail.</div><!--end:1706542201386--><><!--begin:1706542229633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542229_co>:&nbsp;</b></span>Per APTIM policy all certificates are sent to: Michael Dotson<br>APTIM<br>1200 Brickyard Lane<br>Suite 202<br>Baton Rouge LA 70802</div><!--end:1706542229633--><><!--begin:1706542428723--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706542428_cv>:&nbsp;</b></span>How long before the certificate will be mailed?</div><!--end:1706542428723--><><!--begin:1706542530360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542530_co>:&nbsp;</b></span>One moment pleasse</div><!--end:1706542530360--><><!--begin:1706543381408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543381_co>:&nbsp;</b></span>Sorry for the delay.  It was already printed on 01/24/24 and sent on Friday via US Mail. So it should arrive within 7-10 business days</div><!--end:1706543381408--><><!--begin:1706543519553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543519_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1706543519553--><><!--begin:1706543628497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543628_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706543628497--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric W. Weaver!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric W. Weaver: I am well and yourself?\r\nTiffany: I am good thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nEric W. Weaver: Yes this is for a recent completion and yes the fees have been paid. It says we can print a certificate but there is no certificate to print.\r\nTiffany: Certficates are not available for printing or download.  Sue would have received an email after completing the course advising the certificate will be sent via US Mail.\r\nTiffany: Per APTIM policy all certificates are sent to: Michael DotsonAPTIM1200 Brickyard LaneSuite 202Baton Rouge LA 70802\r\nEric W. Weaver: How long before the certificate will be mailed?\r\nTiffany: One moment pleasse\r\nTiffany: Sorry for the delay.  It was already printed on 01/24/24 and sent on Friday via US Mail. So it should arrive within 7-10 business days\r\nTiffany: Is there anything else I can assis tyou with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3311812788A', 1706542769, 1706543534, 2, 23, 27, 4, 0, 0, 0, 0, 3211, 0, 0, 0, 0, 'Kevin', 'keuser@wwclyde.net', '207.173.249.124', 'c74849452c0692dbd12db062e476113f', 'Select Area of Inquiry:-_-Other-cus-Company-_-W.W. Clyde-cus-', 'Employee said none of his work saved and has to start all over taking the Hazmat test.', '<div class=\'ca\'><div class=\'info_box\'><i>Employee said none of his work saved and has to start all over taking the Hazmat test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706542773101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542772_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706542773101--><><!--begin:1706542793485--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706542785_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1706542793485--><><!--begin:1706542839684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542839_co>:&nbsp;</b></span>Can I get the employees name please</div><!--end:1706542839684--><><!--begin:1706542860926--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706542852_cv>:&nbsp;</b></span>John Miskol</div><!--end:1706542860926--><><!--begin:1706543116447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543116_co>:&nbsp;</b></span>I show he just started the DOT course on Friday and only completed the first two modules and started the third on Friday.  Now he completed the third one today and was active in the fourth module today </div><!--end:1706543116447--><><!--begin:1706543130104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543129_co>:&nbsp;</b></span>I can email you an activity report for John if you would like.</div><!--end:1706543130104--><><!--begin:1706543180746--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706543172_cv>:&nbsp;</b></span>Ok, he told me that he was working on it for four hours and only had two modules left to do. Yes, if you can email that over to me that would be great.</div><!--end:1706543180746--><><!--begin:1706543237263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543237_co>:&nbsp;</b></span>I just emailed it.  You should receive it soon. </div><!--end:1706543237263--><><!--begin:1706543255553--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706543247_cv>:&nbsp;</b></span>Ok, thanks</div><!--end:1706543255553--><><!--begin:1706543264287--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543264_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706543264287--><><!--begin:1706543274696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543274_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706543274696--><><!--begin:1706543528273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543528_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706543528273--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Employee said none of his work saved and has to start all over taking the Hazmat test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin: I&#39;m good thanks\r\nTiffany: Can I get the employees name please\r\nKevin: John Miskol\r\nTiffany: I show he just started the DOT course on Friday and only completed the first two modules and started the third on Friday.  Now he completed the third one today and was active in the fourth module today \r\nTiffany: I can email you an activity report for John if you would like.\r\nKevin: Ok, he told me that he was working on it for four hours and only had two modules left to do. Yes, if you can email that over to me that would be great.\r\nTiffany: I just emailed it.  You should receive it soon. \r\nKevin: Ok, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3311871667R', 1706548658, 1706549285, 2, 23, 26, 5, 0, 0, 0, 0, 3467, 0, 0, 0, 0, 'Douglas Munn', 'douglas.munn@stantec.com', '45.52.2.34', 'a3268012409072a54fdb3c66293709ea', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706548661005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548660_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Douglas Munn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706548661005--><><!--begin:1706548679198--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548679_cv>:&nbsp;</b></span>I&#39;m well, how are you?</div><!--end:1706548679198--><><!--begin:1706548716784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548716_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706548716784--><><!--begin:1706548757708--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548757_cv>:&nbsp;</b></span>I&#39;m trying to schedule the in-person portion of the HAZWOPER 40 training, where would I do that? </div><!--end:1706548757708--><><!--begin:1706548771592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548771_co>:&nbsp;</b></span>I just sent you a standard email with a link to the schedule and directions on how to register.  </div><!--end:1706548771592--><><!--begin:1706548791504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548791_co>:&nbsp;</b></span>You can simply rely to my email and I can get you registered once you have a date and locaiton you would like to attend</div><!--end:1706548791504--><><!--begin:1706548806282--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548806_cv>:&nbsp;</b></span>Oh perfect. Got it. Thank you! </div><!--end:1706548806282--><><!--begin:1706548819857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548819_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706548819857--><><!--begin:1706548830177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548830_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1706548830177--><><!--begin:1706548849844--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548849_cv>:&nbsp;</b></span>So I can just find an 8 hour class, and then register for that one, correct?</div><!--end:1706548849844--><><!--begin:1706548906448--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548906_co>:&nbsp;</b></span>You use the 8_hour link/schedule as a reference for when the hands-on days are scheduled.  Then you reply to my email to be registered at $0 since the hands-on class is included with your online course.</div><!--end:1706548906448--><><!--begin:1706549137679--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706549137_cv>:&nbsp;</b></span>Perfect. I&#39;ll do that. Thanks again! </div><!--end:1706549137679--><><!--begin:1706549153313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706549153_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706549153313--><><!--begin:1706549156537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706549156_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1706549156537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40\r\nTiffany has joined the chat.\r\nTiffany: Hi, Douglas Munn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDouglas Munn: I&#39;m well, how are you?\r\nTiffany: I am good thank you\r\nDouglas Munn: I&#39;m trying to schedule the in-person portion of the HAZWOPER 40 training, where would I do that? \r\nTiffany: I just sent you a standard email with a link to the schedule and directions on how to register.  \r\nTiffany: You can simply rely to my email and I can get you registered once you have a date and locaiton you would like to attend\r\nDouglas Munn: Oh perfect. Got it. Thank you! \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can help you with?\r\nDouglas Munn: So I can just find an 8 hour class, and then register for that one, correct?\r\nTiffany: You use the 8_hour link/schedule as a reference for when the hands-on days are scheduled.  Then you reply to my email to be registered at $0 since the hands-on class is included with your online course.\r\nDouglas Munn: Perfect. I&#39;ll do that. Thanks again! \r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331200986KZ', 1706562475, 1706563144, 2, 23, 25, 4, 0, 0, 0, 0, 3236, 0, 0, 0, 0, 'Roisha Maharjan', 'Roisha.Maharjan@mottmac.com', '136.226.66.183', '6b2875cc5c7f69de96f7ff5fca76b0bb', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Mott MacDonald-cus-', 'I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706562478505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562478_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Roisha Maharjan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706562478505--><><!--begin:1706562487325--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562487_cv>:&nbsp;</b></span>I am good</div><!--end:1706562487325--><><!--begin:1706562517316--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562517_co>:&nbsp;</b></span>We have open enrollment classes available what type of HAZWOPER does your employee need?</div><!--end:1706562517316--><><!--begin:1706562551482--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562551_cv>:&nbsp;</b></span>It&#39;s 40 hr Hazwoper training course</div><!--end:1706562551482--><><!--begin:1706562586533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562586_co>:&nbsp;</b></span>Here is a link to the schedule and to register: <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1706562586533--><><!--begin:1706562651636--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562651_cv>:&nbsp;</b></span>Thank you so much!</div><!--end:1706562651636--><><!--begin:1706562927644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562927_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706562927644--><><!--begin:1706562939417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562939_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706562939417--><><!--begin:1706563051833--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563051_cv>:&nbsp;</b></span>Nope</div><!--end:1706563051833--><><!--begin:1706563054891--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563055_cv>:&nbsp;</b></span>that would be all</div><!--end:1706563054891--><><!--begin:1706563058209--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563058_cv>:&nbsp;</b></span>thanks</div><!--end:1706563058209--><><!--begin:1706563075061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563074_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706563075061--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Roisha Maharjan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRoisha Maharjan: I am good\r\nTiffany: We have open enrollment classes available what type of HAZWOPER does your employee need?\r\nRoisha Maharjan: It&#39;s 40 hr Hazwoper training course\r\nTiffany: Here is a link to the schedule and to register: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nRoisha Maharjan: Thank you so much!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRoisha Maharjan: Nope\r\nRoisha Maharjan: that would be all\r\nRoisha Maharjan: thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331201473QC', 1706562966, 1706563137, 2, 23, 28, 6, 0, 0, 0, 0, 2119, 0, 0, 0, 0, 'Amirhossein Rezaei Adaryani', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', '7ca8952df909501ea64673e1c0b79872', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Santa Ana Regional Waterboard-cus-', 'Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706562968212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei Adaryani</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706562968212--><><!--begin:1706562990712--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706562990_cv>:&nbsp;</b></span>I&#39;m fine, thanks! hbu?</div><!--end:1706562990712--><><!--begin:1706563014932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563014_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1706563014932--><><!--begin:1706563068444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563068_co>:&nbsp;</b></span>Unfortuantely early bird rate cannot be extended as it is for orders placed 3 weeks or more in advance of the class start date.  </div><!--end:1706563068444--><><!--begin:1706563104759--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706563104_cv>:&nbsp;</b></span>ok, sorry to hear that! I&#39;ll try to make it, anyways.</div><!--end:1706563104759--><><!--begin:1706563123367--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706563123_cv>:&nbsp;</b></span>Thanks</div><!--end:1706563123367--><><!--begin:1706563133427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563133_co>:&nbsp;</b></span>You are welcome</div><!--end:1706563133427--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei Adaryani!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei Adaryani: I&#39;m fine, thanks! hbu?\r\nTiffany: I am good thank you!\r\nTiffany: Unfortuantely early bird rate cannot be extended as it is for orders placed 3 weeks or more in advance of the class start date.  \r\nAmirhossein Rezaei Adaryani: ok, sorry to hear that! I&#39;ll try to make it, anyways.\r\nAmirhossein Rezaei Adaryani: Thanks\r\nTiffany: You are welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331265980CQ', 1706627452, 1706628060, 2, 23, 7, 4, 0, 0, 0, 0, 3381, 0, 0, 0, 0, 'Sergio Ballesteros ', 'sergio.osorio@etssi.com', '12.22.19.114', '05676fa26e5ddb9eedc0bd6654bf807f', 'Select Area of Inquiry:-_-Other-cus-Company-_-Electro-Tech Services -cus-', 'I am looking for the receipts of my course and PDF certificate fee', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for the receipts of my course and PDF certificate fee</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706627456135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627455_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sergio Ballesteros </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706627456135--><><!--begin:1706627474395--><!--begin:1706627465368--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627475_cv>:&nbsp;</b></span>Hi Tiffany </div><!--end:1706627465368--><><!--end:1706627474395--><><!--begin:1706627477452--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627478_cv>:&nbsp;</b></span>Thank you for your help yesterday </div><!--end:1706627477452--><><!--begin:1706627487068--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627487_cv>:&nbsp;</b></span>I have other requests </div><!--end:1706627487068--><><!--begin:1706627514075--><!--begin:1706627507209--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627514_cv>:&nbsp;</b></span>I am looking for the receipts of my course and PDF certificate fee</div><!--end:1706627507209--><><!--end:1706627514075--><><!--begin:1706627529173--><!--begin:1706627518191--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627529_cv>:&nbsp;</b></span>Could you help me with this?</div><!--end:1706627518191--><><!--end:1706627529173--><><!--begin:1706627549606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627549_co>:&nbsp;</b></span>I just emailed you a receipt</div><!--end:1706627549606--><><!--begin:1706627572718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627572_co>:&nbsp;</b></span>For the course</div><!--end:1706627572718--><><!--begin:1706627588150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627588_co>:&nbsp;</b></span>I will get you another receipt for your certificate request in a moment</div><!--end:1706627588150--><><!--begin:1706627595456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627595_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706627595456--><><!--begin:1706627704543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627704_co>:&nbsp;</b></span>Both receipts have been sent</div><!--end:1706627704543--><><!--begin:1706627723215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627723_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706627723215--><><!--begin:1706627961711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627961_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706627961711--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for the receipts of my course and PDF certificate fee\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sergio Ballesteros !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSergio Ballesteros : Hi Tiffany \r\n\r\nSergio Ballesteros : Thank you for your help yesterday \r\nSergio Ballesteros : I have other requests \r\nSergio Ballesteros : I am looking for the receipts of my course and PDF certificate fee\r\n\r\nSergio Ballesteros : Could you help me with this?\r\n\r\nTiffany: I just emailed you a receipt\r\nTiffany: For the course\r\nTiffany: I will get you another receipt for your certificate request in a moment\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Both receipts have been sent\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331282064AY', 1706643542, 1706644117, 2, 23, 12, 8, 0, 0, 0, 0, 2500, 0, 0, 0, 0, 'shawn bowie', 'shawn.bowie@signatureflight.com', '204.239.11.6', '07d7c956be4278ad16b161ba3ad8b7dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-signature flight support -cus-', 'it seems that I am stuck after my first unit. will not advance. ', '<div class=\'ca\'><div class=\'info_box\'><i>it seems that I am stuck after my first unit. will not advance. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706643544794--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>shawn bowie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706643544794--><><!--begin:1706643609436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643609_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1706643609436--><><!--begin:1706643667942--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706643668_cv>:&nbsp;</b></span>good thank you</div><!--end:1706643667942--><><!--begin:1706643923288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643923_co>:&nbsp;</b></span>I show you need to complete the Introduction quiz section </div><!--end:1706643923288--><><!--begin:1706643967212--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706643967_cv>:&nbsp;</b></span>i have completed it 2 </div><!--end:1706643967212--><><!--begin:1706644012385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644012_co>:&nbsp;</b></span>I see the unit is passed twice but the outside quiz looks like it was just started.</div><!--end:1706644012385--><><!--begin:1706644068142--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706644068_cv>:&nbsp;</b></span>i just completed it a third time </div><!--end:1706644068142--><><!--begin:1706644079772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644079_co>:&nbsp;</b></span>I show it is complete now</div><!--end:1706644079772--><><!--begin:1706644106306--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706644106_cv>:&nbsp;</b></span>ok  thank you</div><!--end:1706644106306--><><!--begin:1706644107800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644107_co>:&nbsp;</b></span>Training and Record keeping is available now</div><!--end:1706644107800--><><!--begin:1706644117558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644117_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706644117558--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'it seems that I am stuck after my first unit. will not advance. \r\nTiffany has joined the chat.\r\nTiffany: Hi, shawn bowie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nshawn bowie: good thank you\r\nTiffany: I show you need to complete the Introduction quiz section \r\nshawn bowie: i have completed it 2 \r\nTiffany: I see the unit is passed twice but the outside quiz looks like it was just started.\r\nshawn bowie: i just completed it a third time \r\nTiffany: I show it is complete now\r\nshawn bowie: ok  thank you\r\nTiffany: Training and Record keeping is available now\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('331349301KV', 1706710774, 1706711143, 2, 23, 8, 5, 0, 0, 5, 1, 4149, 0, 0, 0, 0, 'Tammy Bailey', 'tammy-jo.bailey@fedex.com', '12.91.198.102', '6ac69dbaf3592281cd5b14932ac770c1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-FedEx-cus-', 'Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706710776709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710776_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tammy Bailey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706710776709--><><!--begin:1706710793434--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710793_cv>:&nbsp;</b></span>I&#39;m good. How are you?  </div><!--end:1706710793434--><><!--begin:1706710818774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710818_co>:&nbsp;</b></span>No their End date/Expiration date is when the course will expire.  </div><!--end:1706710818774--><><!--begin:1706710823299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710823_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1706710823299--><><!--begin:1706710852566--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710852_cv>:&nbsp;</b></span>How can I extend dates?  I didn&#39;t realize they would struggle as much to get it done.</div><!--end:1706710852566--><><!--begin:1706710888003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710887_co>:&nbsp;</b></span>I would have to look each student up</div><!--end:1706710888003--><><!--begin:1706710894598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710894_co>:&nbsp;</b></span>Can I please have their names?</div><!--end:1706710894598--><><!--begin:1706710904605--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710904_cv>:&nbsp;</b></span>Heather Shaeffer and Deliz Rodriguez.  </div><!--end:1706710904605--><><!--begin:1706710916135--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710916_cv>:&nbsp;</b></span>I believe you were the one who helped me with Deliz on Monday.</div><!--end:1706710916135--><><!--begin:1706710963902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710963_co>:&nbsp;</b></span>Do you want me to remove the Due date you set?  I show Heathers end date is set for 033024</div><!--end:1706710963902--><><!--begin:1706710986644--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710986_cv>:&nbsp;</b></span>I thought I set it for today.  </div><!--end:1706710986644--><><!--begin:1706710992807--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710992_cv>:&nbsp;</b></span>Please remove both due dates</div><!--end:1706710992807--><><!--begin:1706711031214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711031_co>:&nbsp;</b></span>Yes the due date you set was listed as Today.</div><!--end:1706711031214--><><!--begin:1706711071250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711071_co>:&nbsp;</b></span>Heather has until 03/30/24 to complete the course and Deliz has until 04/08/2024 to complete the course. </div><!--end:1706711071250--><><!--begin:1706711087886--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706711087_cv>:&nbsp;</b></span>Ok, thank you so much. They will be done by then. </div><!--end:1706711087886--><><!--begin:1706711105823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711105_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1706711105823--><><!--begin:1706711117961--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706711117_cv>:&nbsp;</b></span>That is all.  Have a good day. </div><!--end:1706711117961--><><!--begin:1706711141613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711141_co>:&nbsp;</b></span>Thanks you as well!</div><!--end:1706711141613--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Tammy Bailey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTammy Bailey: I&#39;m good. How are you?  \r\nTiffany: No their End date/Expiration date is when the course will expire.  \r\nTiffany: I am good thank you!\r\nTammy Bailey: How can I extend dates?  I didn&#39;t realize they would struggle as much to get it done.\r\nTiffany: I would have to look each student up\r\nTiffany: Can I please have their names?\r\nTammy Bailey: Heather Shaeffer and Deliz Rodriguez.  \r\nTammy Bailey: I believe you were the one who helped me with Deliz on Monday.\r\nTiffany: Do you want me to remove the Due date you set?  I show Heathers end date is set for 033024\r\nTammy Bailey: I thought I set it for today.  \r\nTammy Bailey: Please remove both due dates\r\nTiffany: Yes the due date you set was listed as Today.\r\nTiffany: Heather has until 03/30/24 to complete the course and Deliz has until 04/08/2024 to complete the course. \r\nTammy Bailey: Ok, thank you so much. They will be done by then. \r\nTiffany: Great! Is there anything else I can assist you with today?\r\nTammy Bailey: That is all.  Have a good day. \r\nTiffany: Thanks you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3313738982B', 1706735397, 1706735648, 2, 23, 35, 14, 0, 0, 5, 0, 3114, 513, 0, 0, 0, 'Tanner Jeffries', 'tdjeffries@wisc.edu', '144.92.108.5', '19c2e74213497faaaba9216f25c306ba', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-University of Wisconsin-cus-', 'I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706735400290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735400_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanner Jeffries</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706735400290--><><!--begin:1706735416983--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735417_cv>:&nbsp;</b></span>I am well, thank you. And yourself?</div><!--end:1706735416983--><><!--begin:1706735431250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735431_co>:&nbsp;</b></span>I am good thanks</div><!--end:1706735431250--><><!--begin:1706735454649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735454_co>:&nbsp;</b></span>I can get you registered for the IL dressout on 02/09/2024.</div><!--end:1706735454649--><><!--begin:1706735479834--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735479_co>:&nbsp;</b></span>Can I get a direct line or cell number for you to add to your account?</div><!--end:1706735479834--><><!--begin:1706735498285--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735498_cv>:&nbsp;</b></span>wonderful, thank you. my direct line is <a href=\'tel:6082920765\' target=\'_blank\' rel=\'noopener noreferrer\'>(608) 292-0765</a></div><!--end:1706735498285--><><!--begin:1706735578435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735578_co>:&nbsp;</b></span>You are registered and class details have been sent</div><!--end:1706735578435--><><!--begin:1706735590022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735589_co>:&nbsp;</b></span>Is there anything else I cna assist you with today?</div><!--end:1706735590022--><><!--begin:1706735613938--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735613_cv>:&nbsp;</b></span>excellent, i just received the registration email.  that was all i needed.</div><!--end:1706735613938--><><!--begin:1706735628429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735628_co>:&nbsp;</b></span>Great news!</div><!--end:1706735628429--><><!--begin:1706735634267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735634_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1706735634267--><><!--begin:1706735642701--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735642_cv>:&nbsp;</b></span>thank you, you as well.</div><!--end:1706735642701--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tanner Jeffries!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanner Jeffries: I am well, thank you. And yourself?\r\nTiffany: I am good thanks\r\nTiffany: I can get you registered for the IL dressout on 02/09/2024.\r\nTiffany: Can I get a direct line or cell number for you to add to your account?\r\nTanner Jeffries: wonderful, thank you. my direct line is tel:6082920765\r\nTiffany: You are registered and class details have been sent\r\nTiffany: Is there anything else I cna assist you with today?\r\nTanner Jeffries: excellent, i just received the registration email.  that was all i needed.\r\nTiffany: Great news!\r\nTiffany: Have a wonderful day!\r\nTanner Jeffries: thank you, you as well.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331524864TW', 1706886340, 1706886732, 2, 23, 10, 7, 0, 0, 0, 0, 2317, 0, 0, 0, 0, 'Heather Brown', 'heather.brown@rd.nestle.com', '99.109.104.97', '7dfd083e89626ebefd8b297d0d42188c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Nestle Purina-cus-', 'I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706886343735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886343_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Brown</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706886343735--><><!--begin:1706886376295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886376_co>:&nbsp;</b></span>We sent it via US Mail on 01/03/2024 to</div><!--end:1706886376295--><><!--begin:1706886391673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886391_co>:&nbsp;</b></span>Tom Wagner<br>Nestle Purina Pet Care<br>1 Checkerboard Square<br>2RS<br>Saint Louis MO 63164-0001</div><!--end:1706886391673--><><!--begin:1706886497725--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886497_cv>:&nbsp;</b></span>Thank you!</div><!--end:1706886497725--><><!--begin:1706886505521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886505_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706886505521--><><!--begin:1706886508858--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886508_cv>:&nbsp;</b></span>I&#39;ll bother Tom then.</div><!--end:1706886508858--><><!--begin:1706886512378--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886512_cv>:&nbsp;</b></span>Nope. That&#39;s it</div><!--end:1706886512378--><><!--begin:1706886520402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886520_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706886520402--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heather Brown!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We sent it via US Mail on 01/03/2024 to\r\nTiffany: Tom WagnerNestle Purina Pet Care1 Checkerboard Square2RSSaint Louis MO 63164-0001\r\nHeather Brown: Thank you!\r\nTiffany: Is there anything else I can assist you with today?\r\nHeather Brown: I&#39;ll bother Tom then.\r\nHeather Brown: Nope. That&#39;s it\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331535054JY', 1706896525, 1706896749, 2, 23, 6, 3, 0, 0, 0, 0, 1777, 0, 0, 0, 0, 'Ginger Nakamoto', 'ginger.j.nakamoto.civ@us.navy.mil', '57.140.108.47', '4069e00d68dffc174dbf07d117afb91b', 'Select Area of Inquiry:-_-Other-cus-Company-_-NAVFAC HI-cus-', 'How many hours is the RCRA/EPA Hazrdous Waste Management certification course?', '<div class=\'ca\'><div class=\'info_box\'><i>How many hours is the RCRA/EPA Hazrdous Waste Management certification course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706896529650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896529_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ginger Nakamoto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706896529650--><><!--begin:1706896540462--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896540_cv>:&nbsp;</b></span>fine</div><!--end:1706896540462--><><!--begin:1706896583445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896583_co>:&nbsp;</b></span>The course is a minimum of 11 hours</div><!--end:1706896583445--><><!--begin:1706896619957--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896620_cv>:&nbsp;</b></span>If this were an in-person course,how many hours would it be?</div><!--end:1706896619957--><><!--begin:1706896682322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896682_co>:&nbsp;</b></span>We do not offer this course in person at this time so I cannot give you an accruate answer.  </div><!--end:1706896682322--><><!--begin:1706896730261--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896730_cv>:&nbsp;</b></span>Ok. Thank you for your help.</div><!--end:1706896730261--><><!--begin:1706896741188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896741_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706896741188--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How many hours is the RCRA/EPA Hazrdous Waste Management certification course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ginger Nakamoto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGinger Nakamoto: fine\r\nTiffany: The course is a minimum of 11 hours\r\nGinger Nakamoto: If this were an in-person course,how many hours would it be?\r\nTiffany: We do not offer this course in person at this time so I cannot give you an accruate answer.  \r\nGinger Nakamoto: Ok. Thank you for your help.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3315418973R', 1706903368, 1706904317, 2, 23, 6, 3, 0, 0, 0, 0, 6267, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '4223341f736245f62e484637a5c34550', 'Select Area of Inquiry:-_-Other-cus-Company-_-FSM Group-cus-', '1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?', '<div class=\'ca\'><div class=\'info_box\'><i>1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706903370077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903369_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706903370077--><><!--begin:1706903383423--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903384_cv>:&nbsp;</b></span>Wonderful, and you?</div><!--end:1706903383423--><><!--begin:1706903406055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903406_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706903406055--><><!--begin:1706903425188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903425_co>:&nbsp;</b></span>Which FSM location are you with?</div><!--end:1706903425188--><><!--begin:1706903443697--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903444_cv>:&nbsp;</b></span>Fort Myers</div><!--end:1706903443697--><><!--begin:1706903484870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903484_co>:&nbsp;</b></span>You can use the following link on our website as reference to the hands-on dates/locations we offer <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> and we can come onsite for groups at an additional cost. </div><!--end:1706903484870--><><!--begin:1706903558269--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903558_cv>:&nbsp;</b></span>Is there an FSM Group Corporate account?</div><!--end:1706903558269--><><!--begin:1706903603992--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903604_cv>:&nbsp;</b></span>Are those the locations for the 40 hour initial course also?</div><!--end:1706903603992--><><!--begin:1706903621436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903621_co>:&nbsp;</b></span>I do show the Fort Myers FMS location in our system.  The last point of contact we have on file is Jaime Tindall is that still good?</div><!--end:1706903621436--><><!--begin:1706903645972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903645_co>:&nbsp;</b></span>Yes here is another link for the 40 in person training <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1706903645972--><><!--begin:1706903674450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903674_co>:&nbsp;</b></span>We also have Bryan Hubbard as a contact</div><!--end:1706903674450--><><!--begin:1706903686193--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903686_cv>:&nbsp;</b></span>NO, I am the new point of contact, Ray Villano, <a href=\'mailto:rvillano@fsmgroup.us\' target=\'_blank\' rel=\'noopener noreferrer\'>rvillano@fsmgroup.us</a></div><!--end:1706903686193--><><!--begin:1706903705551--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903706_cv>:&nbsp;</b></span>Bryan Hubbard is a good contact also.</div><!--end:1706903705551--><><!--begin:1706903767892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903767_co>:&nbsp;</b></span>I have added you as the primary contact for the FMS Fort Myers location</div><!--end:1706903767892--><><!--begin:1706903775006--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903775_cv>:&nbsp;</b></span>Can you send me the certificates you have on file for our location</div><!--end:1706903775006--><><!--begin:1706903838261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903838_co>:&nbsp;</b></span>We have 9 certificates on file from 2021 to reissue the certificates there is a $10 fee per certificate.</div><!--end:1706903838261--><><!--begin:1706903943704--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903944_cv>:&nbsp;</b></span>Seriously? I paid hundreds of $ for the classes, and I want to send more employees for the next classes and you want to charge me $10 each to email me a copy the certificates?????</div><!--end:1706903943704--><><!--begin:1706903991362--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903992_cv>:&nbsp;</b></span>I need to verify who is current and who needs refreshers and who needs initial 40 hour.</div><!--end:1706903991362--><><!--begin:1706904048875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904048_co>:&nbsp;</b></span>All courses include one free certificate and wallet card sent via US Mail to company after courses are completed.  I can send you an excel spreadsheet to your email.  </div><!--end:1706904048875--><><!--begin:1706904069920--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904070_cv>:&nbsp;</b></span>Please do.</div><!--end:1706904069920--><><!--begin:1706904106387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904106_co>:&nbsp;</b></span>I will get it created now and send you the information shortly. Is there anything else I can assist you with for now?</div><!--end:1706904106387--><><!--begin:1706904140776--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904141_cv>:&nbsp;</b></span>No, thanks, that&#39;s good.</div><!--end:1706904140776--><><!--begin:1706904168743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904168_co>:&nbsp;</b></span>I will get that info to you ASAP.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706904168743--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRay: Wonderful, and you?\r\nTiffany: I am good thank you\r\nTiffany: Which FSM location are you with?\r\nRay: Fort Myers\r\nTiffany: You can use the following link on our website as reference to the hands-on dates/locations we offer https://csregs.com/collections/8-hour-hazwoper-annual-refresher and we can come onsite for groups at an additional cost. \r\nRay: Is there an FSM Group Corporate account?\r\nRay: Are those the locations for the 40 hour initial course also?\r\nTiffany: I do show the Fort Myers FMS location in our system.  The last point of contact we have on file is Jaime Tindall is that still good?\r\nTiffany: Yes here is another link for the 40 in person training https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany: We also have Bryan Hubbard as a contact\r\nRay: NO, I am the new point of contact, Ray Villano, mailto:rvillano@fsmgroup.us\r\nRay: Bryan Hubbard is a good contact also.\r\nTiffany: I have added you as the primary contact for the FMS Fort Myers location\r\nRay: Can you send me the certificates you have on file for our location\r\nTiffany: We have 9 certificates on file from 2021 to reissue the certificates there is a $10 fee per certificate.\r\nRay: Seriously? I paid hundreds of $ for the classes, and I want to send more employees for the next classes and you want to charge me $10 each to email me a copy the certificates?????\r\nRay: I need to verify who is current and who needs refreshers and who needs initial 40 hour.\r\nTiffany: All courses include one free certificate and wallet card sent via US Mail to company after courses are completed.  I can send you an excel spreadsheet to your email.  \r\nRay: Please do.\r\nTiffany: I will get it created now and send you the information shortly. Is there anything else I can assist you with for now?\r\nRay: No, thanks, that&#39;s good.\r\nTiffany: I will get that info to you ASAP.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331542913NC', 1706904389, 1706904807, 2, 23, 12, 10, 0, 0, 0, 1, 2081, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '4223341f736245f62e484637a5c34550', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-FSM Group-cus-', 'Is Tiffany there?', '<div class=\'ca\'><div class=\'info_box\'><i>Is Tiffany there?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706904393279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904393_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706904393279--><><!--begin:1706904419187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904419_co>:&nbsp;</b></span>Sorry about that Ray I thought you were all set</div><!--end:1706904419187--><><!--begin:1706904447201--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904447_cv>:&nbsp;</b></span>Tiffany, I forgot to ask, does FSM Group have a corporate account and do we get a group discount?</div><!--end:1706904447201--><><!--begin:1706904490025--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904490_cv>:&nbsp;</b></span>Or should I ask, how much of a discount do we get?</div><!--end:1706904490025--><><!--begin:1706904659036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904658_co>:&nbsp;</b></span>FSM has an account but we do not have anything called a Corporate Account.  We do offer multiple seat/course discounts for 5 or more of the same course purchased at one time.</div><!--end:1706904659036--><><!--begin:1706904696219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904696_co>:&nbsp;</b></span>I can always get you a quote/estimate for courses if you would like.  </div><!--end:1706904696219--><><!--begin:1706904713044--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904713_cv>:&nbsp;</b></span>Thank you, have a great weekend.</div><!--end:1706904713044--><><!--begin:1706904726766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904726_co>:&nbsp;</b></span>You are welcome! You too!</div><!--end:1706904726766--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is Tiffany there?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Sorry about that Ray I thought you were all set\r\nRay: Tiffany, I forgot to ask, does FSM Group have a corporate account and do we get a group discount?\r\nRay: Or should I ask, how much of a discount do we get?\r\nTiffany: FSM has an account but we do not have anything called a Corporate Account.  We do offer multiple seat/course discounts for 5 or more of the same course purchased at one time.\r\nTiffany: I can always get you a quote/estimate for courses if you would like.  \r\nRay: Thank you, have a great weekend.\r\nTiffany: You are welcome! You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331546456BR', 1706907931, 1706908919, 2, 23, 10, 6, 0, 0, 0, 0, 4360, 0, 0, 0, 0, 'Jessica', 'jessica.salce@erm.com', '68.194.154.0', 'cd53c18bf9db5a831ff8b5372c9d925e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706907935799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907935_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706907935799--><><!--begin:1706907954155--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706907954_cv>:&nbsp;</b></span>good, how are you?</div><!--end:1706907954155--><><!--begin:1706907967105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907966_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706907967105--><><!--begin:1706907982804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907982_co>:&nbsp;</b></span>I just sent you an email with information  and a link to view the schedule</div><!--end:1706907982804--><><!--begin:1706908071121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908070_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706908071121--><><!--begin:1706908123273--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908123_cv>:&nbsp;</b></span>i wont need to pay that amount correct, because it is included?</div><!--end:1706908123273--><><!--begin:1706908223042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908222_co>:&nbsp;</b></span>That is correct.  To register you just email me back and I will get you on the list at $0.  DO not register on the website</div><!--end:1706908223042--><><!--begin:1706908262988--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908263_cv>:&nbsp;</b></span>ok, and its only on fridays. The 16th is the only one this month? </div><!--end:1706908262988--><><!--begin:1706908288442--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908288_cv>:&nbsp;</b></span>for CT?</div><!--end:1706908288442--><><!--begin:1706908326896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908326_co>:&nbsp;</b></span>Yes that is correct majority of them are on Fridays</div><!--end:1706908326896--><><!--begin:1706908391158--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908391_cv>:&nbsp;</b></span>ok, can i signup by replying to the email you sent?</div><!--end:1706908391158--><><!--begin:1706908424152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908424_co>:&nbsp;</b></span>That is correct! </div><!--end:1706908424152--><><!--begin:1706908530555--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908530_cv>:&nbsp;</b></span>when is the latest i can sign up?</div><!--end:1706908530555--><><!--begin:1706908580466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908580_co>:&nbsp;</b></span>If the class is confirmed and there are seats left the day before class.  But we confirm classes based on having enough registrations.</div><!--end:1706908580466--><><!--begin:1706908614565--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908614_cv>:&nbsp;</b></span>ok, thank you for your help!</div><!--end:1706908614565--><><!--begin:1706908634456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908634_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1706908634456--><><!--begin:1706908644880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908644_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706908644880--><><!--begin:1706908916656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908916_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706908916656--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica: good, how are you?\r\nTiffany: I am good thank you\r\nTiffany: I just sent you an email with information  and a link to view the schedule\r\nTiffany: Is there anything else I can assist you with today?\r\nJessica: i wont need to pay that amount correct, because it is included?\r\nTiffany: That is correct.  To register you just email me back and I will get you on the list at $0.  DO not register on the website\r\nJessica: ok, and its only on fridays. The 16th is the only one this month? \r\nJessica: for CT?\r\nTiffany: Yes that is correct majority of them are on Fridays\r\nJessica: ok, can i signup by replying to the email you sent?\r\nTiffany: That is correct! \r\nJessica: when is the latest i can sign up?\r\nTiffany: If the class is confirmed and there are seats left the day before class.  But we confirm classes based on having enough registrations.\r\nJessica: ok, thank you for your help!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3317877123G', 1707149202, 1707149630, 2, 23, 25, 6, 0, 0, 0, 0, 3392, 0, 0, 0, 0, 'Richard ', 'Rconrod00@gmail.com', '64.223.211.210', '94a82a262868837aed906668feb34ee1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cooper -cus-', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants ', '<div class=\'ca\'><div class=\'info_box\'><i>My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707149202481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149203_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707149202481--><><!--begin:1707149267765--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149267_cv>:&nbsp;</b></span>Good<br>I’m trying to complete a course but it is still under the persons name who originally ordered it</div><!--end:1707149267765--><><!--begin:1707149279174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149280_co>:&nbsp;</b></span>What is that persons name?</div><!--end:1707149279174--><><!--begin:1707149295777--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149295_cv>:&nbsp;</b></span>Amanda Doyle</div><!--end:1707149295777--><><!--begin:1707149352226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149353_co>:&nbsp;</b></span>I can update the account for you what is your name and email address?</div><!--end:1707149352226--><><!--begin:1707149393409--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149393_cv>:&nbsp;</b></span>Richard Conrod<br><a href=\'mailto:Rconrod@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Rconrod@gmail.com</a></div><!--end:1707149393409--><><!--begin:1707149432918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149434_co>:&nbsp;</b></span>The account is now updated is you are logged in you may be bumped out but you can refresh your page to see the changes.</div><!--end:1707149432918--><><!--begin:1707149456118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149457_co>:&nbsp;</b></span>Thank you for contacting us prior to completing the course otherwise the certificate would have been in Amanda&#39;s name and can not be changed.  </div><!--end:1707149456118--><><!--begin:1707149489329--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149489_cv>:&nbsp;</b></span>Thank you<br>So the lessons I complete will now be in my name for certificate </div><!--end:1707149489329--><><!--begin:1707149507844--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149507_cv>:&nbsp;</b></span>Ty</div><!--end:1707149507844--><><!--begin:1707149525647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149527_co>:&nbsp;</b></span>Yes once you complete and pass the final exam the certificate will be in your name.  You have 3 chances to pass with a 70% or better on the final exam.</div><!--end:1707149525647--><><!--begin:1707149537270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149538_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707149537270--><><!--begin:1707149600270--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149600_cv>:&nbsp;</b></span>No<br>Thank you very much </div><!--end:1707149600270--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants \r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard : GoodI’m trying to complete a course but it is still under the persons name who originally ordered it\r\nTiffany: What is that persons name?\r\nRichard : Amanda Doyle\r\nTiffany: I can update the account for you what is your name and email address?\r\nRichard : Richard Conrodmailto:Rconrod@gmail.com\r\nTiffany: The account is now updated is you are logged in you may be bumped out but you can refresh your page to see the changes.\r\nTiffany: Thank you for contacting us prior to completing the course otherwise the certificate would have been in Amanda&#39;s name and can not be changed.  \r\nRichard : Thank youSo the lessons I complete will now be in my name for certificate \r\nRichard : Ty\r\nTiffany: Yes once you complete and pass the final exam the certificate will be in your name.  You have 3 chances to pass with a 70% or better on the final exam.\r\nTiffany: Is there anything else I can assist you with today?\r\nRichard : NoThank you very much \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331789543G7', 1707151030, 1707151196, 2, 23, 22, 1, 0, 0, 0, 0, 1567, 0, 0, 0, 0, 'John Marks', 'jmarks@cornerstonedesignbuild.com', '173.9.72.5', 'aa828c2940fb2c6820c5793c97f68b61', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Cornerstone Design/Build Services, inc.-cus-', 'Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707151031642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151033_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Marks</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707151031642--><><!--begin:1707151043189--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151043_cv>:&nbsp;</b></span>fine</div><!--end:1707151043189--><><!--begin:1707151055555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151057_co>:&nbsp;</b></span>What course?</div><!--end:1707151055555--><><!--begin:1707151067327--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151067_cv>:&nbsp;</b></span>Hazwoper 40</div><!--end:1707151067327--><><!--begin:1707151130036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151131_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1707151130036--><><!--begin:1707151193512--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151193_cv>:&nbsp;</b></span>OK, thanks for the info</div><!--end:1707151193512--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Marks!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Marks: fine\r\nTiffany: What course?\r\nJohn Marks: Hazwoper 40\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nJohn Marks: OK, thanks for the info\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331790437NN', 1707151928, 1707152296, 2, 23, 26, 7, 0, 0, 0, 1, 2385, 0, 0, 0, 0, 'Richard ', 'Rconrod00@gmail.com', '64.223.211.210', '94a82a262868837aed906668feb34ee1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cooper -cus-', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants ', '<div class=\'ca\'><div class=\'info_box\'><i>My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707151930400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151931_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707151930400--><><!--begin:1707151944195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151945_co>:&nbsp;</b></span>We spoke earlier</div><!--end:1707151944195--><><!--begin:1707151953554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151955_co>:&nbsp;</b></span>I did update the account to your name and email.</div><!--end:1707151953554--><><!--begin:1707151992027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151993_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1707151992027--><><!--begin:1707152129192--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707152129_cv>:&nbsp;</b></span>Yes please <br>I can’t log in because I do not have a password set under my email adress </div><!--end:1707152129192--><><!--begin:1707152180019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152181_co>:&nbsp;</b></span>It is the same password that was created already</div><!--end:1707152180019--><><!--begin:1707152198412--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152199_co>:&nbsp;</b></span>I can you a password reset link to your email if you can not log in still</div><!--end:1707152198412--><><!--begin:1707152258582--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707152258_cv>:&nbsp;</b></span>I’m all sat now Ty</div><!--end:1707152258582--><><!--begin:1707152270658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152272_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707152270658--><><!--begin:1707152285562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152287_co>:&nbsp;</b></span>Have a great day!</div><!--end:1707152285562--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants \r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We spoke earlier\r\nTiffany: I did update the account to your name and email.\r\nTiffany: Do you still need assistance?\r\nRichard : Yes please I can’t log in because I do not have a password set under my email adress \r\nTiffany: It is the same password that was created already\r\nTiffany: I can you a password reset link to your email if you can not log in still\r\nRichard : I’m all sat now Ty\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('33179878494', 1707160278, 1707160479, 2, 23, 29, 7, 0, 0, 5, 1, 2709, 0, 0, 0, 0, 'Amirhossein Rezaei Adaryani', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', '7ca8952df909501ea64673e1c0b79872', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Waterboards-cus-', 'Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707160280443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160281_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei Adaryani</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707160280443--><><!--begin:1707160321717--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160321_cv>:&nbsp;</b></span>I&#39;m good, hbu?</div><!--end:1707160321717--><><!--begin:1707160328531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160330_co>:&nbsp;</b></span>Good thanks.  The class is 8:00am - 6:00pm each day 4/10-hour days</div><!--end:1707160328531--><><!--begin:1707160348136--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160348_cv>:&nbsp;</b></span>ok, sounds good</div><!--end:1707160348136--><><!--begin:1707160364002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160365_co>:&nbsp;</b></span>Management will make the final class status up by 02/14/2024</div><!--end:1707160364002--><><!--begin:1707160373914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160375_co>:&nbsp;</b></span>We will reach out via meail and phone call with the update.</div><!--end:1707160373914--><><!--begin:1707160393084--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160393_cv>:&nbsp;</b></span>alright, and thanks!</div><!--end:1707160393084--><><!--begin:1707160423835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160425_co>:&nbsp;</b></span>Your welcome</div><!--end:1707160423835--><><!--begin:1707160431523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160433_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707160431523--><><!--begin:1707160465337--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160465_cv>:&nbsp;</b></span>that&#39;s all, and have a good day!</div><!--end:1707160465337--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei Adaryani!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei Adaryani: I&#39;m good, hbu?\r\nTiffany: Good thanks.  The class is 8:00am - 6:00pm each day 4/10-hour days\r\nAmirhossein Rezaei Adaryani: ok, sounds good\r\nTiffany: Management will make the final class status up by 02/14/2024\r\nTiffany: We will reach out via meail and phone call with the update.\r\nAmirhossein Rezaei Adaryani: alright, and thanks!\r\nTiffany: Your welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nAmirhossein Rezaei Adaryani: that&#39;s all, and have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3317996943V', 1707161168, 1707162093, 1, 23, 9, 6, 0, 0, 0, 0, 3750, 0, 0, 0, 0, 'Kandice C.', 'kandice.cotten@va.gov', '152.131.10.79', '2b91af023b952bb78941a25cfa94fcfd', 'Question Type:-_-Display/Browser Issue-cus-Company-_-Veterans Administration-cus-Online Course-_-40-Hazwoper Hybrid Training-cus-', 'Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.', '<div class=\'ca\'><div class=\'info_box\'><i>Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707161168442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kandice C.</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707161168442--><><!--begin:1707161179623--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161179_cv>:&nbsp;</b></span>ok</div><!--end:1707161179623--><><!--begin:1707161226981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161228_co>:&nbsp;</b></span>I believe a vendor ID would be an internal thing on your side. <br> There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1707161226981--><><!--begin:1707161511725--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161511_cv>:&nbsp;</b></span>No</div><!--end:1707161511725--><><!--begin:1707161550649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161552_co>:&nbsp;</b></span>If you need a certificate reissued there is a fee and a request will need to be submitted through the website.  </div><!--end:1707161550649--><><!--begin:1707161567695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161569_co>:&nbsp;</b></span>You can do so using this link <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1707161567695--><><!--begin:1707161806842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161808_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707161806842--><><!--begin:1707161895628--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161895_cv>:&nbsp;</b></span>No- a waste of time and future finances.</div><!--end:1707161895628--><><!--begin:1707161973176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161974_co>:&nbsp;</b></span>I am sorry you feel that way.  Maybe I am not understanding what you need.  Would you like me to give you a call so we can discuss things over the phone?</div><!--end:1707161973176--><><!--begin:1707162091713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707162093_co>:&nbsp;</b></span>Can I get the best number to reach you at?</div><!--end:1707162091713--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kandice C.!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKandice C.: ok\r\nTiffany: I believe a vendor ID would be an internal thing on your side.  There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nKandice C.: No\r\nTiffany: If you need a certificate reissued there is a fee and a request will need to be submitted through the website.  \r\nTiffany: You can do so using this link https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: Is there anything else I can assist you with today?\r\nKandice C.: No- a waste of time and future finances.\r\nTiffany: I am sorry you feel that way.  Maybe I am not understanding what you need.  Would you like me to give you a call so we can discuss things over the phone?\r\nTiffany: Can I get the best number to reach you at?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3318043665B', 1707165859, 1707167388, 2, 23, 29, 8, 0, 0, 3, 0, 5001, 0, 0, 0, 0, 'Tina', 'tina.kuroiwabazzan@tetratech.com', '184.57.169.179', 'e9c36906c5264d1e2132b4b53c36ac8b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-tetra tech-cus-', 'Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707165860447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165862_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707165860447--><><!--begin:1707165895012--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707165895_cv>:&nbsp;</b></span>Good, thanks. How are you?</div><!--end:1707165895012--><><!--begin:1707165902565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165904_co>:&nbsp;</b></span>Yes we have an online course with 32-hours online and an 8-hour in person hands-on portion </div><!--end:1707165902565--><><!--begin:1707165903774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165905_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper</a></div><!--end:1707165903774--><><!--begin:1707165907864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165909_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1707165907864--><><!--begin:1707166006352--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166006_cv>:&nbsp;</b></span>If you sign up for the online hazwoper do you sign up for the hands-on training separately? Can you send a link for the schedule?</div><!--end:1707166006352--><><!--begin:1707166072335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166073_co>:&nbsp;</b></span>You sign up for the online portion and once the online portion is completed you would sign up for the hands-on portion by calling or emailing our office. </div><!--end:1707166072335--><><!--begin:1707166101821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166103_co>:&nbsp;</b></span>The hands-on portion is currently held the same day as our 8-Hour HAZWOPER Refresher class so you cna use the following link as a reference to the schedule</div><!--end:1707166101821--><><!--begin:1707166107860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166109_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1707166107860--><><!--begin:1707166127973--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166128_cv>:&nbsp;</b></span>How regularly is the hands-on portion offered and where? I would need the Somerset, NJ or Nyack, NY locations.</div><!--end:1707166127973--><><!--begin:1707166393236--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166393_cv>:&nbsp;</b></span>Hello?</div><!--end:1707166393236--><><!--begin:1707166425671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166427_co>:&nbsp;</b></span>My apologies for the delay</div><!--end:1707166425671--><><!--begin:1707166448829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166450_co>:&nbsp;</b></span>Please click the followin glink to view the scheduled dates/locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1707166448829--><><!--begin:1707166529837--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166529_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1707166529837--><><!--begin:1707166539445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166541_co>:&nbsp;</b></span>We schedule classes weekly in various locations</div><!--end:1707166539445--><><!--begin:1707166574060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166575_co>:&nbsp;</b></span>All classes are held based on having enough enrollment</div><!--end:1707166574060--><><!--begin:1707166587925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166589_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1707166587925--><><!--begin:1707167070893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707167072_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707167070893--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTina: Good, thanks. How are you?\r\nTiffany: Yes we have an online course with 32-hours online and an 8-hour in person hands-on portion \r\nTiffany: https://csregs.com/products/40-hour-osha-hazwoper\r\nTiffany: I am good thanks!\r\nTina: If you sign up for the online hazwoper do you sign up for the hands-on training separately? Can you send a link for the schedule?\r\nTiffany: You sign up for the online portion and once the online portion is completed you would sign up for the hands-on portion by calling or emailing our office. \r\nTiffany: The hands-on portion is currently held the same day as our 8-Hour HAZWOPER Refresher class so you cna use the following link as a reference to the schedule\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTina: How regularly is the hands-on portion offered and where? I would need the Somerset, NJ or Nyack, NY locations.\r\nTina: Hello?\r\nTiffany: My apologies for the delay\r\nTiffany: Please click the followin glink to view the scheduled dates/locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTina: Great, thanks!\r\nTiffany: We schedule classes weekly in various locations\r\nTiffany: All classes are held based on having enough enrollment\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3318806409R', 1707242117, 1707242784, 2, 23, 12, 7, 0, 0, 5, 0, 6175, 516, 0, 0, 0, 'Amory Cervarich', 'acervarich@brwncald.com', '134.238.190.233', '9e77b0676b473cc5734253b86eb2af03', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Brown and Caldwell-cus-', 'Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707242120889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242120_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amory Cervarich</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707242120889--><><!--begin:1707242132810--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242132_cv>:&nbsp;</b></span>Doing well thanks, how are you?</div><!--end:1707242132810--><><!--begin:1707242142951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242142_co>:&nbsp;</b></span>I am good thank you</div><!--end:1707242142951--><><!--begin:1707242191429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242191_co>:&nbsp;</b></span>We do not have industry discounts</div><!--end:1707242191429--><><!--begin:1707242233202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242233_co>:&nbsp;</b></span>We do train with Brown and Caldwell though.  We can offer Early bird discount for seminar courses</div><!--end:1707242233202--><><!--begin:1707242250172--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242250_cv>:&nbsp;</b></span>Okay, thanks for the info. Is this something that has changed recently? I received an industry discount from you all when I took the HAZWOPER course in 2/2021.</div><!--end:1707242250172--><><!--begin:1707242298314--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242298_cv>:&nbsp;</b></span>Or perhaps industry discount is not the correct term. Do you all still provide discounts for our firm?</div><!--end:1707242298314--><><!--begin:1707242322086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242321_co>:&nbsp;</b></span>I have never heard of such discount.</div><!--end:1707242322086--><><!--begin:1707242360421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242360_co>:&nbsp;</b></span>We do not currently have anything in place with Brown and Caldwell for discounts.</div><!--end:1707242360421--><><!--begin:1707242379690--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242379_cv>:&nbsp;</b></span>Would you be able to check on this for me? When I registered in 12/2020, my H&S team instructed me to reach out directly to you all, similar to this chat. I received a code for 25% off.</div><!--end:1707242379690--><><!--begin:1707242493047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242492_co>:&nbsp;</b></span>I do show your previous registration had a discount applied.  The code used at that time is no longer a valid discount code.</div><!--end:1707242493047--><><!--begin:1707242553204--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242553_cv>:&nbsp;</b></span>Okay thanks for checking. I&#39;ll let my colleague know</div><!--end:1707242553204--><><!--begin:1707242571689--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242571_co>:&nbsp;</b></span>The code used was a temportary special going on through the end of 12/2020.  </div><!--end:1707242571689--><><!--begin:1707242592314--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242592_cv>:&nbsp;</b></span>Ah, thank you for the clarification.</div><!--end:1707242592314--><><!--begin:1707242600133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242599_co>:&nbsp;</b></span>I can offer a loyal customer discount code which gives the client 10% off purchases. </div><!--end:1707242600133--><><!--begin:1707242604391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242604_co>:&nbsp;</b></span>Would you like that code?</div><!--end:1707242604391--><><!--begin:1707242612898--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242612_cv>:&nbsp;</b></span>That would be great, thanks!</div><!--end:1707242612898--><><!--begin:1707242632493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242632_co>:&nbsp;</b></span>24LOYALCS56 - it is case sensitive</div><!--end:1707242632493--><><!--begin:1707242649365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242649_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707242649365--><><!--begin:1707242695346--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242695_cv>:&nbsp;</b></span>Not at the moment, thanks! I appreciate the discount clarification and the 10% off code.</div><!--end:1707242695346--><><!--begin:1707242724893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242724_co>:&nbsp;</b></span>Sure thing!</div><!--end:1707242724893--><><!--begin:1707242734666--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242734_cv>:&nbsp;</b></span>Have a good rest of the day!</div><!--end:1707242734666--><><!--begin:1707242741991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242741_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707242741991--><><!--begin:1707242782686--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242782_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1707242782686--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amory Cervarich!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmory Cervarich: Doing well thanks, how are you?\r\nTiffany: I am good thank you\r\nTiffany: We do not have industry discounts\r\nTiffany: We do train with Brown and Caldwell though.  We can offer Early bird discount for seminar courses\r\nAmory Cervarich: Okay, thanks for the info. Is this something that has changed recently? I received an industry discount from you all when I took the HAZWOPER course in 2/2021.\r\nAmory Cervarich: Or perhaps industry discount is not the correct term. Do you all still provide discounts for our firm?\r\nTiffany: I have never heard of such discount.\r\nTiffany: We do not currently have anything in place with Brown and Caldwell for discounts.\r\nAmory Cervarich: Would you be able to check on this for me? When I registered in 12/2020, my H&S team instructed me to reach out directly to you all, similar to this chat. I received a code for 25% off.\r\nTiffany: I do show your previous registration had a discount applied.  The code used at that time is no longer a valid discount code.\r\nAmory Cervarich: Okay thanks for checking. I&#39;ll let my colleague know\r\nTiffany: The code used was a temportary special going on through the end of 12/2020.  \r\nAmory Cervarich: Ah, thank you for the clarification.\r\nTiffany: I can offer a loyal customer discount code which gives the client 10% off purchases. \r\nTiffany: Would you like that code?\r\nAmory Cervarich: That would be great, thanks!\r\nTiffany: 24LOYALCS56 - it is case sensitive\r\nTiffany: Is there anything else I can assist you with today?\r\nAmory Cervarich: Not at the moment, thanks! I appreciate the discount clarification and the 10% off code.\r\nTiffany: Sure thing!\r\nAmory Cervarich: Have a good rest of the day!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAmory Cervarich: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331892587BK', 1707254081, 1707254516, 2, 23, 29, 5, 0, 0, 0, 0, 3311, 0, 0, 0, 0, 'James', 'james.woodwortj@jax.org', '107.127.14.44', '3df5a981eb5acea7271afb78a32dbe8d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-The Jackson Laboratory-cus-', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? ', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707254084276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254084_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707254084276--><><!--begin:1707254110005--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254110_cv>:&nbsp;</b></span>My email has a typo on the previous page. <a href=\'mailto:James.woodworth@jax.org\' target=\'_blank\' rel=\'noopener noreferrer\'>James.woodworth@jax.org</a></div><!--end:1707254110005--><><!--begin:1707254130061--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254130_cv>:&nbsp;</b></span>I&#39;m great thanks for asking. </div><!--end:1707254130061--><><!--begin:1707254170795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254170_co>:&nbsp;</b></span>The class is still pending at this time.  Management will make the final class status determination by tomorrow.  </div><!--end:1707254170795--><><!--begin:1707254190346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254190_co>:&nbsp;</b></span>The location is scheduled to be at: Doubletree by Hilton Sacramento<br>2001 Point W Way<br>Sacramento CA 95815</div><!--end:1707254190346--><><!--begin:1707254219664--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254219_cv>:&nbsp;</b></span>Ok.  Will I be notified when it is determined or should I reach out again? </div><!--end:1707254219664--><><!--begin:1707254238275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254238_co>:&nbsp;</b></span>Yes we will reach out via phone call and email with the update.</div><!--end:1707254238275--><><!--begin:1707254247463--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254247_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1707254247463--><><!--begin:1707254253939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254253_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707254253939--><><!--begin:1707254261979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254261_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707254261979--><><!--begin:1707254268026--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254268_cv>:&nbsp;</b></span>No, thank you</div><!--end:1707254268026--><><!--begin:1707254276668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254276_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707254276668--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? \r\nTiffany has joined the chat.\r\nTiffany: Hi, James!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames: My email has a typo on the previous page. mailto:James.woodworth@jax.org\r\nJames: I&#39;m great thanks for asking. \r\nTiffany: The class is still pending at this time.  Management will make the final class status determination by tomorrow.  \r\nTiffany: The location is scheduled to be at: Doubletree by Hilton Sacramento2001 Point W WaySacramento CA 95815\r\nJames: Ok.  Will I be notified when it is determined or should I reach out again? \r\nTiffany: Yes we will reach out via phone call and email with the update.\r\nJames: Ok thank you \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJames: No, thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331967800ZG', 1707329289, 1707329796, 2, 23, 23, 3, 0, 0, 0, 0, 4657, 0, 0, 0, 0, 'Karl Haberstroh', 'Karl.Haberstroh@uvmhealth.org', '192.132.237.125', 'b21e49bd6c0ee17ebdf75f5b24ba4e48', 'Select Area of Inquiry:-_-Other-cus-Company-_-UVM Medical Center - EH&S-cus-', 'I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.', '<div class=\'ca\'><div class=\'info_box\'><i>I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707329291219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329291_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Karl Haberstroh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707329291219--><><!--begin:1707329304448--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329304_cv>:&nbsp;</b></span>good, how are you doing Tiffany?</div><!--end:1707329304448--><><!--begin:1707329336472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329336_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1707329336472--><><!--begin:1707329365328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329365_co>:&nbsp;</b></span>You do have the ability to resend the invite or download it as a PDF</div><!--end:1707329365328--><><!--begin:1707329462154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329462_co>:&nbsp;</b></span>But I can resend the invite for you as well</div><!--end:1707329462154--><><!--begin:1707329471882--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329471_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG</a></div> </div><!--end:1707329471882--><><!--begin:1707329478551--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329478_cv>:&nbsp;</b></span>It does not give me the option. Enclosed is a pic of the invite window</div><!--end:1707329478551--><><!--begin:1707329488609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329488_co>:&nbsp;</b></span>You would check the box to the left of the student name</div><!--end:1707329488609--><><!--begin:1707329529647--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329529_cv>:&nbsp;</b></span>I resent the invitation. If you give me a minute, I can check to see if she received it</div><!--end:1707329529647--><><!--begin:1707329532217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329532_co>:&nbsp;</b></span>Then go to the select action box to chose resend invite</div><!--end:1707329532217--><><!--begin:1707329534908--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329534_cv>:&nbsp;</b></span>please and thank you</div><!--end:1707329534908--><><!--begin:1707329542217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329542_co>:&nbsp;</b></span>I will wait :)</div><!--end:1707329542217--><><!--begin:1707329621997--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329622_cv>:&nbsp;</b></span>It worked! Thank you Tiffany!!!</div><!--end:1707329621997--><><!--begin:1707329632498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329632_co>:&nbsp;</b></span>Great! You are welcome!</div><!--end:1707329632498--><><!--begin:1707329641026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329640_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707329641026--><><!--begin:1707329653878--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329653_cv>:&nbsp;</b></span>We&#39;re all set, have a good day, you&#39;re awesome!</div><!--end:1707329653878--><><!--begin:1707329680130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329679_co>:&nbsp;</b></span>Thank so much!  You have a good day as well!!</div><!--end:1707329680130--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Karl Haberstroh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKarl Haberstroh: good, how are you doing Tiffany?\r\nTiffany: I am good thank you!\r\nTiffany: You do have the ability to resend the invite or download it as a PDF\r\nTiffany: But I can resend the invite for you as well\r\nKarl Haberstroh: Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG \r\nKarl Haberstroh: It does not give me the option. Enclosed is a pic of the invite window\r\nTiffany: You would check the box to the left of the student name\r\nKarl Haberstroh: I resent the invitation. If you give me a minute, I can check to see if she received it\r\nTiffany: Then go to the select action box to chose resend invite\r\nKarl Haberstroh: please and thank you\r\nTiffany: I will wait :)\r\nKarl Haberstroh: It worked! Thank you Tiffany!!!\r\nTiffany: Great! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKarl Haberstroh: We&#39;re all set, have a good day, you&#39;re awesome!\r\nTiffany: Thank so much!  You have a good day as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('332061223NV', 1707422698, 1707423122, 1, 23, 10, 5, 0, 0, 0, 0, 6401, 0, 0, 0, 0, 'Natalia Roder', 'natalia.roder@stantec.com', '159.21.3.10', '777457b53179d749a3a670a0a3012ab0', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Stantec-cus-Online Course-_-HAZWOPER hybrid-cus-', 'I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707422701042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422700_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Natalia Roder</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707422701042--><><!--begin:1707422718074--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422718_cv>:&nbsp;</b></span>I&#39;m good! how are you </div><!--end:1707422718074--><><!--begin:1707422767367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422767_co>:&nbsp;</b></span>I am good thank you</div><!--end:1707422767367--><><!--begin:1707422781523--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422781_cv>:&nbsp;</b></span>I was trying to send in an answer for my end of module assessment but I am unable to do that and move onto the next question. </div><!--end:1707422781523--><><!--begin:1707422787939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422787_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1707422787939--><><!--begin:1707422834324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422834_co>:&nbsp;</b></span>There are several reasons why this may be happening. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1707422834324--><><!--begin:1707422906109--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422906_cv>:&nbsp;</b></span>I use microsoft edge for my browser. i tried logging out and logging back in but that didn&#39;t work either. </div><!--end:1707422906109--><><!--begin:1707422987806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422987_co>:&nbsp;</b></span>I do show your account has timed out quiet a few times since you started on 01/23/24 and there was a few timees I see the terminate by login error which occurs when the course/site is not properly logged out of.</div><!--end:1707422987806--><><!--begin:1707423016074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423015_co>:&nbsp;</b></span>These instances probably resulted in the error that has occured.</div><!--end:1707423016074--><><!--begin:1707423027046--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707423027_cv>:&nbsp;</b></span>so how do we fix this?</div><!--end:1707423027046--><><!--begin:1707423029869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423029_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707423029869--><><!--begin:1707423055795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423055_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707423055795--><><!--begin:1707423095248--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707423095_cv>:&nbsp;</b></span>nope</div><!--end:1707423095248--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Natalia Roder!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNatalia Roder: I&#39;m good! how are you \r\nTiffany: I am good thank you\r\nNatalia Roder: I was trying to send in an answer for my end of module assessment but I am unable to do that and move onto the next question. \r\nTiffany: I am looking you up now\r\nTiffany: There are several reasons why this may be happening. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nNatalia Roder: I use microsoft edge for my browser. i tried logging out and logging back in but that didn&#39;t work either. \r\nTiffany: I do show your account has timed out quiet a few times since you started on 01/23/24 and there was a few timees I see the terminate by login error which occurs when the course/site is not properly logged out of.\r\nTiffany: These instances probably resulted in the error that has occured.\r\nNatalia Roder: so how do we fix this?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nNatalia Roder: nope\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332150601A2', 1707512083, 1707512930, 2, 23, 17, 13, 0, 0, 5, 0, 6611, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '4b4f4e1c1b4e6679e2296c80ac95a44f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CKS Solution Inc-cus-', 'I had paid for Hazmat Certification and never completed the course, is it possible to continue.', '<div class=\'ca\'><div class=\'info_box\'><i>I had paid for Hazmat Certification and never completed the course, is it possible to continue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707512087307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512087_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707512087307--><><!--begin:1707512116986--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512117_cv>:&nbsp;</b></span>Doing good, just trying not to get in trouble at work, lol</div><!--end:1707512116986--><><!--begin:1707512129919--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512130_cv>:&nbsp;</b></span>I never completed my course</div><!--end:1707512129919--><><!--begin:1707512161333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512161_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1707512161333--><><!--begin:1707512168634--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512168_cv>:&nbsp;</b></span>Thank you</div><!--end:1707512168634--><><!--begin:1707512250118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512249_co>:&nbsp;</b></span>The only course I see that was started by you was in 2021.  That course is very expired and cannot be extended or reactvatied unfortunately.  </div><!--end:1707512250118--><><!--begin:1707512269553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512269_co>:&nbsp;</b></span>Is there another course or is this the course you are referring to?</div><!--end:1707512269553--><><!--begin:1707512287992--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512288_cv>:&nbsp;</b></span>YUP THATS THE ONE</div><!--end:1707512287992--><><!--begin:1707512315000--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512315_cv>:&nbsp;</b></span>covid kinda took us out of service at the time</div><!--end:1707512315000--><><!--begin:1707512330614--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512330_cv>:&nbsp;</b></span>how much would it cost to start again</div><!--end:1707512330614--><><!--begin:1707512454751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512454_co>:&nbsp;</b></span>The cost is $325 per seat</div><!--end:1707512454751--><><!--begin:1707512504416--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512504_cv>:&nbsp;</b></span>yikes</div><!--end:1707512504416--><><!--begin:1707512532886--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512533_cv>:&nbsp;</b></span>is it possible to get any credit for the previous purchase</div><!--end:1707512532886--><><!--begin:1707512539621--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512539_cv>:&nbsp;</b></span>or discount</div><!--end:1707512539621--><><!--begin:1707512572775--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512572_co>:&nbsp;</b></span>No credit is available but I can offer our loyal customer discount code to you</div><!--end:1707512572775--><><!--begin:1707512599543--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512599_cv>:&nbsp;</b></span>anything would be great, since i have to pay out of pocket</div><!--end:1707512599543--><><!--begin:1707512628093--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512628_cv>:&nbsp;</b></span>also, can i know exactly which course it was so that i can purchase the same one</div><!--end:1707512628093--><><!--begin:1707512636362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512636_co>:&nbsp;</b></span>24LOYALCS56 I will give you a discount of 10% I believe</div><!--end:1707512636362--><><!--begin:1707512648994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512648_co>:&nbsp;</b></span>DOT HAZMAT Transportation<br></div><!--end:1707512648994--><><!--begin:1707512660044--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512659_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1707512660044--><><!--begin:1707512679507--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512679_cv>:&nbsp;</b></span>Thank you, sorry for the trouble</div><!--end:1707512679507--><><!--begin:1707512704140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512703_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1707512704140--><><!--begin:1707512705190--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512705_cv>:&nbsp;</b></span>after pass an completion how long to receive the certificate?</div><!--end:1707512705190--><><!--begin:1707512750565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512750_co>:&nbsp;</b></span>We send out certificates via US Mail so usually between 7-10 business days</div><!--end:1707512750565--><><!--begin:1707512784941--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512785_cv>:&nbsp;</b></span>there are a few options in the drop down menu for selection</div><!--end:1707512784941--><><!--begin:1707512845854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512845_co>:&nbsp;</b></span>DOT HAZMAT Transportation & Security Awareness Online</div><!--end:1707512845854--><><!--begin:1707512868732--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512868_cv>:&nbsp;</b></span>got it thank you</div><!--end:1707512868732--><><!--begin:1707512886149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512886_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707512886149--><><!--begin:1707512895519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512895_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707512895519--><><!--begin:1707512909732--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512909_cv>:&nbsp;</b></span>No, thank you for your help</div><!--end:1707512909732--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I had paid for Hazmat Certification and never completed the course, is it possible to continue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: Doing good, just trying not to get in trouble at work, lol\r\nPaula Camacho: I never completed my course\r\nTiffany: One moment while I look you up\r\nPaula Camacho: Thank you\r\nTiffany: The only course I see that was started by you was in 2021.  That course is very expired and cannot be extended or reactvatied unfortunately.  \r\nTiffany: Is there another course or is this the course you are referring to?\r\nPaula Camacho: YUP THATS THE ONE\r\nPaula Camacho: covid kinda took us out of service at the time\r\nPaula Camacho: how much would it cost to start again\r\nTiffany: The cost is $325 per seat\r\nPaula Camacho: yikes\r\nPaula Camacho: is it possible to get any credit for the previous purchase\r\nPaula Camacho: or discount\r\nTiffany: No credit is available but I can offer our loyal customer discount code to you\r\nPaula Camacho: anything would be great, since i have to pay out of pocket\r\nPaula Camacho: also, can i know exactly which course it was so that i can purchase the same one\r\nTiffany: 24LOYALCS56 I will give you a discount of 10% I believe\r\nTiffany: DOT HAZMAT Transportation\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nPaula Camacho: Thank you, sorry for the trouble\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nPaula Camacho: after pass an completion how long to receive the certificate?\r\nTiffany: We send out certificates via US Mail so usually between 7-10 business days\r\nPaula Camacho: there are a few options in the drop down menu for selection\r\nTiffany: DOT HAZMAT Transportation & Security Awareness Online\r\nPaula Camacho: got it thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Camacho: No, thank you for your help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3321522073Z', 1707513678, 1707514080, 2, 23, 6, 3, 0, 0, 0, 1, 1980, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '4b4f4e1c1b4e6679e2296c80ac95a44f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-CKS-cus-', 'I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"', '<div class=\'ca\'><div class=\'info_box\'><i>I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707513679745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513679_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707513679745--><><!--begin:1707513692497--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513692_cv>:&nbsp;</b></span>I&#39;m back</div><!--end:1707513692497--><><!--begin:1707513715762--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513715_cv>:&nbsp;</b></span>I paid for the class and I got the email but I get a message</div><!--end:1707513715762--><><!--begin:1707513724002--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513724_cv>:&nbsp;</b></span>You do not have any items in your training plan.</div><!--end:1707513724002--><><!--begin:1707513730125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513729_co>:&nbsp;</b></span>I have added the course to your account.  Please refresh your page and it should show now</div><!--end:1707513730125--><><!--begin:1707513761088--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513761_cv>:&nbsp;</b></span>ok i see it now, thank you</div><!--end:1707513761088--><><!--begin:1707513797782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513797_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707513797782--><><!--begin:1707513974989--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513974_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1707513974989--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: I&#39;m back\r\nPaula Camacho: I paid for the class and I got the email but I get a message\r\nPaula Camacho: You do not have any items in your training plan.\r\nTiffany: I have added the course to your account.  Please refresh your page and it should show now\r\nPaula Camacho: ok i see it now, thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332392405J5', 1707753877, 1707755030, 2, 23, 7, 3, 0, 0, 5, 0, 3983, 0, 0, 0, 0, 'Jennifer Kane', 'Jkan@uoregon.edu', '128.223.93.241', 'f43775f2ebdca53fd5ebe4042a045047', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-University of Oregon-cus-', 'Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707753878634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707753878_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Kane</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707753878634--><><!--begin:1707753929183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707753929_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.</div><!--end:1707753929183--><><!--begin:1707754080866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754080_co>:&nbsp;</b></span>All fields must be completed before adding the course to your cart.  Training Perference,  Select Class Schedule, Number of Attendees, Attendee details fields, first last email phone are all those fields completed?</div><!--end:1707754080866--><><!--begin:1707754147360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754147_co>:&nbsp;</b></span>The item should be added to your cart.  Then to view your cart click the cart image in the upper right corner of the screen</div><!--end:1707754147360--><><!--begin:1707754434682--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754434_cv>:&nbsp;</b></span>I&#39;m not in a position to chat right now. I have filled in all the fields. The &quot;add to cart&quot; will not let me add the course to the cart.</div><!--end:1707754434682--><><!--begin:1707754565716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754565_co>:&nbsp;</b></span>I just went through and tested and it appears to be working on my end.  Are you able to send a screen shot for me to view your page?</div><!--end:1707754565716--><><!--begin:1707754772820--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754772_cv>:&nbsp;</b></span>Do you have a number I can call you at in about 30 min?</div><!--end:1707754772820--><><!--begin:1707754787769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754787_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1707754787769--><><!--begin:1707754796635--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754796_cv>:&nbsp;</b></span>Great thank you!</div><!--end:1707754796635--><><!--begin:1707754803977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754803_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707754803977--><><!--begin:1707754809993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754809_co>:&nbsp;</b></span>I will wait for your call.</div><!--end:1707754809993--><><!--begin:1707754821776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754821_co>:&nbsp;</b></span>Is there anything else I can assist with before then?</div><!--end:1707754821776--><><!--begin:1707755028915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707755028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313<br><br>Have a great day!</div><!--end:1707755028915--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jennifer Kane!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.\r\nTiffany: All fields must be completed before adding the course to your cart.  Training Perference,  Select Class Schedule, Number of Attendees, Attendee details fields, first last email phone are all those fields completed?\r\nTiffany: The item should be added to your cart.  Then to view your cart click the cart image in the upper right corner of the screen\r\nJennifer Kane: I&#39;m not in a position to chat right now. I have filled in all the fields. The &quot;add to cart&quot; will not let me add the course to the cart.\r\nTiffany: I just went through and tested and it appears to be working on my end.  Are you able to send a screen shot for me to view your page?\r\nJennifer Kane: Do you have a number I can call you at in about 30 min?\r\nTiffany: tel:8007112706 ext 313\r\nJennifer Kane: Great thank you!\r\nTiffany: You are welcome!\r\nTiffany: I will wait for your call.\r\nTiffany: Is there anything else I can assist with before then?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706 ext 313Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332396140H2', 1707757613, 1707758052, 2, 23, 8, 4, 0, 0, 0, 0, 1829, 0, 0, 0, 0, 'Jacob Ashe', 'jacob.ashe@stantec.com', '107.193.152.209', '555bd714ce6dfb35d90e79a0a676aea7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707757617336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757617_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Ashe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707757617336--><><!--begin:1707757631506--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707757631_cv>:&nbsp;</b></span>I am well, thank you.</div><!--end:1707757631506--><><!--begin:1707757676475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757676_co>:&nbsp;</b></span>One moment while I look it up please</div><!--end:1707757676475--><><!--begin:1707757974095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757973_co>:&nbsp;</b></span>I do see your order but it looks like an error has occured.  I will look into why it has not set up the course and sent the email to you now with my team.  Can I send you an email or give you a call once it has been resolved?</div><!--end:1707757974095--><><!--begin:1707758024886--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707758024_cv>:&nbsp;</b></span>Yes please send me an email when it has been resolved. Thank you.</div><!--end:1707758024886--><><!--begin:1707758047444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758047_co>:&nbsp;</b></span>Will do! You are welcome!</div><!--end:1707758047444--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Ashe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Ashe: I am well, thank you.\r\nTiffany: One moment while I look it up please\r\nTiffany: I do see your order but it looks like an error has occured.  I will look into why it has not set up the course and sent the email to you now with my team.  Can I send you an email or give you a call once it has been resolved?\r\nJacob Ashe: Yes please send me an email when it has been resolved. Thank you.\r\nTiffany: Will do! You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3323965482B', 1707758020, 1707758452, 2, 23, 7, 4, 0, 0, 5, 0, 3025, 0, 0, 0, 0, 'Margaret', 'margaretkoval1@gmail.com', '96.90.217.129', '626d10b96081842b04fcc231b2b3519f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-The ECA Group-cus-', 'I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.', '<div class=\'ca\'><div class=\'info_box\'><i>I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707758024191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758024_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Margaret</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707758024191--><><!--begin:1707758047661--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758047_cv>:&nbsp;</b></span>Doing well, good morning Tiffany</div><!--end:1707758047661--><><!--begin:1707758095780--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758095_cv>:&nbsp;</b></span>Are you able to see my question above?</div><!--end:1707758095780--><><!--begin:1707758112357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758112_co>:&nbsp;</b></span>Yes</div><!--end:1707758112357--><><!--begin:1707758162688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758162_co>:&nbsp;</b></span>The Sacramento CA class was cancelled do to low enrollment.  </div><!--end:1707758162688--><><!--begin:1707758206210--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758206_cv>:&nbsp;</b></span>Oh, so definitely not an option anymore that is unfortunate.</div><!--end:1707758206210--><><!--begin:1707758254999--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758254_cv>:&nbsp;</b></span>I will sign up for the Oakland Feb 29th instead.  Are you able to check if that is pretty full so I can have an idea on if that will be cancelled?</div><!--end:1707758254999--><><!--begin:1707758259967--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758259_cv>:&nbsp;</b></span>I do need to get this done ASAP</div><!--end:1707758259967--><><!--begin:1707758335390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758335_co>:&nbsp;</b></span>The Oakland CA class is looking okay right now I think we should be able to confirm it as we still have a little more time to get registrations.  </div><!--end:1707758335390--><><!--begin:1707758362569--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758362_cv>:&nbsp;</b></span>Great, thank you for your help.  Greatly appreciate it!</div><!--end:1707758362569--><><!--begin:1707758371062--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758371_cv>:&nbsp;</b></span>I hope you have a wonderful rest of your Monday!</div><!--end:1707758371062--><><!--begin:1707758397111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758396_co>:&nbsp;</b></span>You are welcome! You as well!</div><!--end:1707758397111--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Margaret!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMargaret: Doing well, good morning Tiffany\r\nMargaret: Are you able to see my question above?\r\nTiffany: Yes\r\nTiffany: The Sacramento CA class was cancelled do to low enrollment.  \r\nMargaret: Oh, so definitely not an option anymore that is unfortunate.\r\nMargaret: I will sign up for the Oakland Feb 29th instead.  Are you able to check if that is pretty full so I can have an idea on if that will be cancelled?\r\nMargaret: I do need to get this done ASAP\r\nTiffany: The Oakland CA class is looking okay right now I think we should be able to confirm it as we still have a little more time to get registrations.  \r\nMargaret: Great, thank you for your help.  Greatly appreciate it!\r\nMargaret: I hope you have a wonderful rest of your Monday!\r\nTiffany: You are welcome! You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332402949EA', 1707764420, 1707764796, 1, 23, 6, 3, 0, 0, 5, 0, 3923, 520, 0, 0, 0, 'Richard Flores', 'Richard.flores@lumileds.com', '104.129.202.73', '0ddcf3ba505156dd03f80d26dd3d80ba', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Lumileds-cus-Online Course-_-Hazwoper/Toxicology-cus-', 'I am frozen at the end of the toxicology lesson. I can not access the test.', '<div class=\'ca\'><div class=\'info_box\'><i>I am frozen at the end of the toxicology lesson. I can not access the test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707764421765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764421_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard Flores</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707764421765--><><!--begin:1707764451445--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764451_cv>:&nbsp;</b></span>Hello good morning</div><!--end:1707764451445--><><!--begin:1707764490329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764490_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1707764490329--><><!--begin:1707764517581--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764517_cv>:&nbsp;</b></span>ok</div><!--end:1707764517581--><><!--begin:1707764552227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764552_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1707764552227--><><!--begin:1707764639682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764639_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707764639682--><><!--begin:1707764761040--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764761_cv>:&nbsp;</b></span>Ok thank you.</div><!--end:1707764761040--><><!--begin:1707764772817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764772_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707764772817--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am frozen at the end of the toxicology lesson. I can not access the test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard Flores!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard Flores: Hello good morning\r\nTiffany: One moment while I look you up\r\nRichard Flores: ok\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nRichard Flores: Ok thank you.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332408056Y2', 1707769529, 1707769879, 2, 23, 8, 6, 0, 0, 0, 1, 2690, 0, 0, 0, 0, 'Jacob Ashe', 'jacob.ashe@stantec.com', '107.193.152.209', '555bd714ce6dfb35d90e79a0a676aea7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707769531259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769531_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Ashe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707769531259--><><!--begin:1707769574908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769574_co>:&nbsp;</b></span>Yes Jacob I chatted with you earlier.  I have my Tier support 2 and 3 level looking into this.</div><!--end:1707769574908--><><!--begin:1707769606892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769606_co>:&nbsp;</b></span>I will reach out once we have resolved the issue.</div><!--end:1707769606892--><><!--begin:1707769663358--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769663_cv>:&nbsp;</b></span>Hi Tiffany, is there an estimation on when this issue may be resolved? </div><!--end:1707769663358--><><!--begin:1707769694373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769694_co>:&nbsp;</b></span>I apologize for the delay and error as we just updated our website this weekend and are running into a few issues.  I do not have an estimated time as this is the first we have seen this error.</div><!--end:1707769694373--><><!--begin:1707769757734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769757_co>:&nbsp;</b></span>I promise I will reach out right when I get an update.   </div><!--end:1707769757734--><><!--begin:1707769851678--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769851_cv>:&nbsp;</b></span>Thank you for the update. Please reach out to <a href=\'mailto:jacob.ashe@stantec.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jacob.ashe@stantec.com</a> once the course is available. </div><!--end:1707769851678--><><!--begin:1707769860046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769859_co>:&nbsp;</b></span>Will do!!</div><!--end:1707769860046--><><!--begin:1707769878011--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769878_cv>:&nbsp;</b></span>Have a nice day.</div><!--end:1707769878011--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Ashe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes Jacob I chatted with you earlier.  I have my Tier support 2 and 3 level looking into this.\r\nTiffany: I will reach out once we have resolved the issue.\r\nJacob Ashe: Hi Tiffany, is there an estimation on when this issue may be resolved? \r\nTiffany: I apologize for the delay and error as we just updated our website this weekend and are running into a few issues.  I do not have an estimated time as this is the first we have seen this error.\r\nTiffany: I promise I will reach out right when I get an update.   \r\nJacob Ashe: Thank you for the update. Please reach out to mailto:jacob.ashe@stantec.com once the course is available. \r\nTiffany: Will do!!\r\nJacob Ashe: Have a nice day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3324728734A', 1707834345, 1707834768, 2, 23, 8, 4, 0, 0, 5, 0, 2822, 0, 0, 0, 0, 'Idris ', 'iahmad@fsmgroup.us', '76.122.92.73', '050b3200a9cd27c763e2853bda04b8db', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FSM Group-cus-', 'How do I log in to my account. Password has not been reset. ', '<div class=\'ca\'><div class=\'info_box\'><i>How do I log in to my account. Password has not been reset. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707834348812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834348_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Idris </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707834348812--><><!--begin:1707834357120--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834355_cv>:&nbsp;</b></span>Good</div><!--end:1707834357120--><><!--begin:1707834462539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834462_co>:&nbsp;</b></span>I see you were able to log in on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is this the page you are needing password for?</div><!--end:1707834462539--><><!--begin:1707834481517--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834480_cv>:&nbsp;</b></span>Yes</div><!--end:1707834481517--><><!--begin:1707834531604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834531_co>:&nbsp;</b></span>Our main website was just updated and launched which requires a username/password which most will not have that is <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> they are similar but not the same.  </div><!--end:1707834531604--><><!--begin:1707834580447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834580_co>:&nbsp;</b></span>Are you trying to purchase training? Or complete training / assign already purchased seats to other users?</div><!--end:1707834580447--><><!--begin:1707834614028--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834612_cv>:&nbsp;</b></span>Log in to purchase maybe next week.</div><!--end:1707834614028--><><!--begin:1707834695572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834695_co>:&nbsp;</b></span>That is the new site so you will need to create a new account for that one.  </div><!--end:1707834695572--><><!--begin:1707834706789--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834705_cv>:&nbsp;</b></span>ok</div><!--end:1707834706789--><><!--begin:1707834739070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834738_co>:&nbsp;</b></span>IS there anything else I can assjist you with today?</div><!--end:1707834739070--><><!--begin:1707834767561--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834766_cv>:&nbsp;</b></span>That&#39;s all. </div><!--end:1707834767561--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I log in to my account. Password has not been reset. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Idris !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIdris : Good\r\nTiffany: I see you were able to log in on https://csregsonline.com/ is this the page you are needing password for?\r\nIdris : Yes\r\nTiffany: Our main website was just updated and launched which requires a username/password which most will not have that is http://www.csregs.com they are similar but not the same.  \r\nTiffany: Are you trying to purchase training? Or complete training / assign already purchased seats to other users?\r\nIdris : Log in to purchase maybe next week.\r\nTiffany: That is the new site so you will need to create a new account for that one.  \r\nIdris : ok\r\nTiffany: IS there anything else I can assjist you with today?\r\nIdris : That&#39;s all. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332489846RN', 1707851323, 1707851683, 1, 23, 9, 5, 0, 0, 0, 0, 2511, 0, 0, 0, 0, 'Lacy Hurxhiaon', 'lacy@bondedinspections.com', '97.77.26.241', '1f8b4dc7fe8cb8ec9ab0455df807815e', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-BondedInspections-cus-Online Course-_-DOT-cus-', 'Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707851326167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851326_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lacy Hurxhiaon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707851326167--><><!--begin:1707851336836--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851337_cv>:&nbsp;</b></span>im good thanks</div><!--end:1707851336836--><><!--begin:1707851352680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851352_co>:&nbsp;</b></span>The website you would need to log into to see that is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1707851352680--><><!--begin:1707851466172--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851466_cv>:&nbsp;</b></span>Yes that is the one I was logging on to.  So once he is approved to take the class I should see him there under invitation?</div><!--end:1707851466172--><><!--begin:1707851538142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851537_co>:&nbsp;</b></span>The seat should show in your account to assign the participant as normal.  Please refresher your page if it is not showing yet.</div><!--end:1707851538142--><><!--begin:1707851626643--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851627_cv>:&nbsp;</b></span>Yes I see it now. Thank you</div><!--end:1707851626643--><><!--begin:1707851651099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851650_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707851651099--><><!--begin:1707851659237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851659_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707851659237--><><!--begin:1707851677169--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851677_cv>:&nbsp;</b></span>No that is all, thank you again</div><!--end:1707851677169--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lacy Hurxhiaon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLacy Hurxhiaon: im good thanks\r\nTiffany: The website you would need to log into to see that is https://csregsonline.com/\r\nLacy Hurxhiaon: Yes that is the one I was logging on to.  So once he is approved to take the class I should see him there under invitation?\r\nTiffany: The seat should show in your account to assign the participant as normal.  Please refresher your page if it is not showing yet.\r\nLacy Hurxhiaon: Yes I see it now. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nLacy Hurxhiaon: No that is all, thank you again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3324916264Z', 1707853098, 1707853282, 2, 23, 7, 4, 0, 0, 5, 0, 2658, 0, 0, 0, 0, 'Tanmayee Karanam', 'tanmayee.karanam@geosyntec.com', '38.120.28.11', '95fd3f4629fa07cf2befb836d08d064b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Geosyntec Consultants-cus-', 'I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853101434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853101_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanmayee Karanam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707853101434--><><!--begin:1707853113338--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853113_cv>:&nbsp;</b></span>Hello</div><!--end:1707853113338--><><!--begin:1707853143632--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853143_cv>:&nbsp;</b></span>I would like my query answered on whether the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class has been confirmed or not</div><!--end:1707853143632--><><!--begin:1707853187947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853187_co>:&nbsp;</b></span>The class is still pending at this time.  Management will make the final class status determination by tomorrow.</div><!--end:1707853187947--><><!--begin:1707853219810--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853219_cv>:&nbsp;</b></span>Thank you for letting me know. Can I expect to receive a confirmation email soon?</div><!--end:1707853219810--><><!--begin:1707853228874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853228_co>:&nbsp;</b></span>We will reach out via email and phone call with the update.</div><!--end:1707853228874--><><!--begin:1707853240098--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853240_cv>:&nbsp;</b></span>Thank you</div><!--end:1707853240098--><><!--begin:1707853246301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853246_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707853246301--><><!--begin:1707853253885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853253_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707853253885--><><!--begin:1707853263449--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853263_cv>:&nbsp;</b></span>No, that is all. Thank you for your</div><!--end:1707853263449--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tanmayee Karanam!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanmayee Karanam: Hello\r\nTanmayee Karanam: I would like my query answered on whether the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class has been confirmed or not\r\nTiffany: The class is still pending at this time.  Management will make the final class status determination by tomorrow.\r\nTanmayee Karanam: Thank you for letting me know. Can I expect to receive a confirmation email soon?\r\nTiffany: We will reach out via email and phone call with the update.\r\nTanmayee Karanam: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTanmayee Karanam: No, that is all. Thank you for your\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332491756GN', 1707853234, 1707853802, 2, 23, 12, 9, 0, 0, 5, 0, 2005, 0, 0, 0, 0, 'Aila Paxton', 'aila.paxton@tceq.texas.gov', '163.234.245.145', 'a8c729086de0659c9a810e0e610fd4a7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Texas Commission on Environmental Quality-cus-', 'Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853267722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853267_co>:&nbsp;</b></span>Good afternoon!</div><!--end:1707853267722--><><!--begin:1707853275698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853275_co>:&nbsp;</b></span>I will get you on the list for the Dallas class now</div><!--end:1707853275698--><><!--begin:1707853290290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853290_co>:&nbsp;</b></span>Once completed I will send you a follow up email</div><!--end:1707853290290--><><!--begin:1707853313109--><div class=\'cv\'><span class=\'notranslate\'><b>Aila Paxton<timestamp_1707853313_cv>:&nbsp;</b></span>Sounds good. Thank you!</div><!--end:1707853313109--><><!--begin:1707853338058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853337_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707853338058--><><!--begin:1707853345165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853345_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707853345165--><><!--begin:1707853670339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853670_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707853670339--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: I will get you on the list for the Dallas class now\r\nTiffany: Once completed I will send you a follow up email\r\nAila Paxton: Sounds good. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3324923312A', 1707853804, 1707854136, 2, 23, 8, 5, 0, 0, 0, 0, 1834, 0, 0, 0, 0, 'Margaret', 'margaretk@eddclarkandassociates.com', '96.90.217.129', '05bae0ce42a373b4d0b28d9d406f686a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-The ECA Group-cus-', 'Oakland HAZWOPER 16 hour, I need the location and time and date', '<div class=\'ca\'><div class=\'info_box\'><i>Oakland HAZWOPER 16 hour, I need the location and time and date</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853806654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853806_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Margaret</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707853806654--><><!--begin:1707853861854--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707853864_cv>:&nbsp;</b></span>Hi tiffany, I have registered for the oakland in person hazwoper and with the new system update cannot find the location for the Oakland class.  Could you send me that</div><!--end:1707853861854--><><!--begin:1707853869294--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707853872_cv>:&nbsp;</b></span>I am doing well and hope you are also</div><!--end:1707853869294--><><!--begin:1707853914957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853914_co>:&nbsp;</b></span>Yes thanks</div><!--end:1707853914957--><><!--begin:1707853925955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853925_co>:&nbsp;</b></span>I will get the order processed in a moment and get you out the details</div><!--end:1707853925955--><><!--begin:1707853935876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853935_co>:&nbsp;</b></span>via email</div><!--end:1707853935876--><><!--begin:1707854136347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707854136_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707854136347--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Oakland HAZWOPER 16 hour, I need the location and time and date\r\nTiffany has joined the chat.\r\nTiffany: Hi, Margaret!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMargaret: Hi tiffany, I have registered for the oakland in person hazwoper and with the new system update cannot find the location for the Oakland class.  Could you send me that\r\nMargaret: I am doing well and hope you are also\r\nTiffany: Yes thanks\r\nTiffany: I will get the order processed in a moment and get you out the details\r\nTiffany: via email\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('332498303VM', 1707859776, 1707860543, 2, 23, 8, 4, 0, 0, 0, 0, 4530, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.136.27', '9e23c02a5aec14ad46cafad8dd33becc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Short Elliott Hendrickson-cus-', 'I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707859784152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859784_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707859784152--><><!--begin:1707859800974--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707859800_cv>:&nbsp;</b></span>I&#39;m doing well.</div><!--end:1707859800974--><><!--begin:1707859843915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859843_co>:&nbsp;</b></span>We have a new website for the online store so you will need to create new log in information.  </div><!--end:1707859843915--><><!--begin:1707859876770--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707859876_cv>:&nbsp;</b></span>So I will need two logins going forward?</div><!--end:1707859876770--><><!--begin:1707859938985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859938_co>:&nbsp;</b></span>You can use the same one for both but there are two sites one to purchase the courses and one to complete the training on.</div><!--end:1707859938985--><><!--begin:1707860050582--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860050_cv>:&nbsp;</b></span>So after I set up the account with my email and new password, will that work for accessing My Training as well?</div><!--end:1707860050582--><><!--begin:1707860141567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860141_co>:&nbsp;</b></span>So the site where the training takes place is the same as before .  It is only the store that has updated.</div><!--end:1707860141567--><><!--begin:1707860177839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860177_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is where you can log in and assign seat and complete training and that site is stll the same</div><!--end:1707860177839--><><!--begin:1707860215614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860215_co>:&nbsp;</b></span>We just now have a &quot;new front end&quot; web store where you will need to create the log in for.</div><!--end:1707860215614--><><!--begin:1707860237310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860237_co>:&nbsp;</b></span>This will help you track your purchases and access receipts.invoices</div><!--end:1707860237310--><><!--begin:1707860269862--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860269_cv>:&nbsp;</b></span>Yeah. but it&#39;s confusing that I have to keep track of two logins for CSregs</div><!--end:1707860269862--><><!--begin:1707860321864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860321_co>:&nbsp;</b></span>You will use your email for both and you can use the same password if you would like.</div><!--end:1707860321864--><><!--begin:1707860358071--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860358_cv>:&nbsp;</b></span>Yeah. I&#39;ll have to change it on the other site.</div><!--end:1707860358071--><><!--begin:1707860407456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860407_co>:&nbsp;</b></span>Do you want me to send you a password reset email for the <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a> ?</div><!--end:1707860407456--><><!--begin:1707860494728--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860494_cv>:&nbsp;</b></span>no</div><!--end:1707860494728--><><!--begin:1707860520778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860520_co>:&nbsp;</b></span>Got it! Is there anything else I can assist you with today?</div><!--end:1707860520778--><><!--begin:1707860541232--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860541_cv>:&nbsp;</b></span>No Thanks. </div><!--end:1707860541232--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: I&#39;m doing well.\r\nTiffany: We have a new website for the online store so you will need to create new log in information.  \r\nKevin Accola: So I will need two logins going forward?\r\nTiffany: You can use the same one for both but there are two sites one to purchase the courses and one to complete the training on.\r\nKevin Accola: So after I set up the account with my email and new password, will that work for accessing My Training as well?\r\nTiffany: So the site where the training takes place is the same as before .  It is only the store that has updated.\r\nTiffany: https://csregsonline.com/ is where you can log in and assign seat and complete training and that site is stll the same\r\nTiffany: We just now have a &quot;new front end&quot; web store where you will need to create the log in for.\r\nTiffany: This will help you track your purchases and access receipts.invoices\r\nKevin Accola: Yeah. but it&#39;s confusing that I have to keep track of two logins for CSregs\r\nTiffany: You will use your email for both and you can use the same password if you would like.\r\nKevin Accola: Yeah. I&#39;ll have to change it on the other site.\r\nTiffany: Do you want me to send you a password reset email for the http://csregsonline.com ?\r\nKevin Accola: no\r\nTiffany: Got it! Is there anything else I can assist you with today?\r\nKevin Accola: No Thanks. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332557163W4', 1707918647, 1707918868, 2, 23, 20, 15, 0, 0, 5, 0, 2802, 0, 0, 0, 0, 'Marissa', 'mbillie@fishbeck.com', '65.23.72.2', 'a566a73aeda12fff06706cb25915bb4a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Fishbeck-cus-', 'Can you confirm the location and dates of the class I purchased?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you confirm the location and dates of the class I purchased?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707918651355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918651_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marissa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707918651355--><><!--begin:1707918682494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918682_co>:&nbsp;</b></span>One moment while I look for the order</div><!--end:1707918682494--><><!--begin:1707918688639--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918688_cv>:&nbsp;</b></span>Good thanks can you confirm the location and dates?</div><!--end:1707918688639--><><!--begin:1707918693538--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918693_cv>:&nbsp;</b></span>Thank you!</div><!--end:1707918693538--><><!--begin:1707918762411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918762_co>:&nbsp;</b></span>The dates are Tuesday through Friday 03/05-03/08 4/-10 hour days</div><!--end:1707918762411--><><!--begin:1707918780876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918781_co>:&nbsp;</b></span>The address is Embassy Suites by Hilton<br>2300 Featherstone Dr.<br>Auburn Hills MI 48326</div><!--end:1707918780876--><><!--begin:1707918792041--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918792_cv>:&nbsp;</b></span>And it is the in-person class in Detroit correct?</div><!--end:1707918792041--><><!--begin:1707918805302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918805_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1707918805302--><><!--begin:1707918826125--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918826_cv>:&nbsp;</b></span>Thank you! Website looks very different from the last time I purchased and wanted to be sure. </div><!--end:1707918826125--><><!--begin:1707918830744--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918830_cv>:&nbsp;</b></span>I appreiate your help!</div><!--end:1707918830744--><><!--begin:1707918837738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918837_co>:&nbsp;</b></span>I will send out an email to you and Zane with the class details shortly as well.</div><!--end:1707918837738--><><!--begin:1707918852401--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918852_cv>:&nbsp;</b></span>Perfect, thank you so much.</div><!--end:1707918852401--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you confirm the location and dates of the class I purchased?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marissa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look for the order\r\nMarissa: Good thanks can you confirm the location and dates?\r\nMarissa: Thank you!\r\nTiffany: The dates are Tuesday through Friday 03/05-03/08 4/-10 hour days\r\nTiffany: The address is Embassy Suites by Hilton2300 Featherstone Dr.Auburn Hills MI 48326\r\nMarissa: And it is the in-person class in Detroit correct?\r\nTiffany: Yes that is correct\r\nMarissa: Thank you! Website looks very different from the last time I purchased and wanted to be sure. \r\nMarissa: I appreiate your help!\r\nTiffany: I will send out an email to you and Zane with the class details shortly as well.\r\nMarissa: Perfect, thank you so much.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332558024GK', 1707919497, 1707919953, 2, 23, 7, 3, 0, 0, 0, 0, 3163, 0, 0, 0, 0, 'Katrin', 'katrin.montero@evonik.com', '149.216.204.101', 'b8020a8472cbda993283dbc662691330', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Evonik-cus-', 'Could you please send me your contact for a bid for Confined Space Rescue', '<div class=\'ca\'><div class=\'info_box\'><i>Could you please send me your contact for a bid for Confined Space Rescue</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707919498658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919498_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katrin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707919498658--><><!--begin:1707919508532--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919508_cv>:&nbsp;</b></span>Good morning Tiffany </div><!--end:1707919508532--><><!--begin:1707919515662--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919515_cv>:&nbsp;</b></span>I am good, thank you, I hope you too.</div><!--end:1707919515662--><><!--begin:1707919523698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919523_co>:&nbsp;</b></span>Yes thank you</div><!--end:1707919523698--><><!--begin:1707919537605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919537_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1707919537605--><><!--begin:1707919542913--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919543_cv>:&nbsp;</b></span>Could you please provide me a contact to add you to a bid we would like to send out.</div><!--end:1707919542913--><><!--begin:1707919564250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919564_co>:&nbsp;</b></span>You can use the above email address</div><!--end:1707919564250--><><!--begin:1707919573673--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919573_cv>:&nbsp;</b></span>THank you.</div><!--end:1707919573673--><><!--begin:1707919581010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919581_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707919581010--><><!--begin:1707919589747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919589_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1707919589747--><><!--begin:1707919653876--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919654_cv>:&nbsp;</b></span>Thats it, thank you.</div><!--end:1707919653876--><><!--begin:1707919667498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919667_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707919667498--><><!--begin:1707919674394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919674_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707919674394--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you please send me your contact for a bid for Confined Space Rescue\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katrin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatrin: Good morning Tiffany \r\nKatrin: I am good, thank you, I hope you too.\r\nTiffany: Yes thank you\r\nTiffany: mailto:customerservice@csregs.com\r\nKatrin: Could you please provide me a contact to add you to a bid we would like to send out.\r\nTiffany: You can use the above email address\r\nKatrin: THank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nKatrin: Thats it, thank you.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332567233KZ', 1707928704, 1707929094, 2, 23, 6, 3, 0, 0, 0, 0, 2902, 0, 0, 0, 0, 'Kintauna', 'kfmyles93@gmail.com', '168.166.80.243', '69413972e5b9edf173538cd7e47156c8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-MO DNR-cus-', 'Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. ', '<div class=\'ca\'><div class=\'info_box\'><i>Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707928706106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kintauna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707928706106--><><!--begin:1707928788214--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928788_cv>:&nbsp;</b></span>Im good</div><!--end:1707928788214--><><!--begin:1707928792727--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928792_cv>:&nbsp;</b></span>and yourself?</div><!--end:1707928792727--><><!--begin:1707928824959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928824_co>:&nbsp;</b></span>I am good thank you! We just updated our website and I do not show a link for instructor evaluations.  I will have to get with my website team and get that info for you.</div><!--end:1707928824959--><><!--begin:1707928839129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928838_co>:&nbsp;</b></span>Can I send you an email once I have the information?</div><!--end:1707928839129--><><!--begin:1707928839884--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928839_cv>:&nbsp;</b></span>Okay, sounds good.</div><!--end:1707928839884--><><!--begin:1707928879169--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928879_cv>:&nbsp;</b></span>I also was wondering if it was possible to get my certificate sent to me via pdf? They hadn&#39;t arrived by the time our class had finished last Friday.</div><!--end:1707928879169--><><!--begin:1707928889397--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928889_cv>:&nbsp;</b></span>yes, of course. My email is <a href=\'mailto:kfmyles93@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kfmyles93@gmail.com</a></div><!--end:1707928889397--><><!--begin:1707929038008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707929037_co>:&nbsp;</b></span>I cannot issue any certificates until I have the instructor paperwork back verifying you attended class and passed the final exam. I di show the certificates should have been at class so I will need to follow up with the instructor/FedEx.  I can include an update in the email as well.  </div><!--end:1707929038008--><><!--begin:1707929091566--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707929091_cv>:&nbsp;</b></span>No worries! Thank you for your time! </div><!--end:1707929091566--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kintauna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKintauna: Im good\r\nKintauna: and yourself?\r\nTiffany: I am good thank you! We just updated our website and I do not show a link for instructor evaluations.  I will have to get with my website team and get that info for you.\r\nTiffany: Can I send you an email once I have the information?\r\nKintauna: Okay, sounds good.\r\nKintauna: I also was wondering if it was possible to get my certificate sent to me via pdf? They hadn&#39;t arrived by the time our class had finished last Friday.\r\nKintauna: yes, of course. My email is mailto:kfmyles93@gmail.com\r\nTiffany: I cannot issue any certificates until I have the instructor paperwork back verifying you attended class and passed the final exam. I di show the certificates should have been at class so I will need to follow up with the instructor/FedEx.  I can include an update in the email as well.  \r\nKintauna: No worries! Thank you for your time! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332574805QA', 1707936279, 1707937432, 2, 23, 9, 7, 0, 0, 0, 0, 5734, 0, 0, 0, 0, 'Joshua McFadden', 'jmcfadde@wm.com', '156.101.9.4', '5c68456046808416fea0632a50bc9515', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WM-cus-', 'WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? ', '<div class=\'ca\'><div class=\'info_box\'><i>WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707936282994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936282_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joshua McFadden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707936282994--><><!--begin:1707936296646--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936296_cv>:&nbsp;</b></span>doing well</div><!--end:1707936296646--><><!--begin:1707936332330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936332_co>:&nbsp;</b></span>I beleive the cost will increase by 12% with PO as the payment option.</div><!--end:1707936332330--><><!--begin:1707936380829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936380_co>:&nbsp;</b></span>If you add the courses to your cart and put a PO number in or at least a note in the PO# field after choosing invoice the cost should update accordingly.  </div><!--end:1707936380829--><><!--begin:1707936431705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936431_co>:&nbsp;</b></span>I can get you the price if you provide me the item(s) and how many you are purchasing</div><!--end:1707936431705--><><!--begin:1707936475537--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936475_cv>:&nbsp;</b></span>Ok so $275 for the course and then add 12% got it.  I didn&#39;t put the p.o. in but the registration went through.  It&#39;s for just me and I already pulled the p.o. for the Lansing, MI class March 1st</div><!--end:1707936475537--><><!--begin:1707936525277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936525_co>:&nbsp;</b></span>The cost will be 319.00</div><!--end:1707936525277--><><!--begin:1707936647089--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936647_cv>:&nbsp;</b></span>ok thank you.  I will make sure the p.o. is that amount.  No more Southfield MI classes?</div><!--end:1707936647089--><><!--begin:1707936677551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936677_co>:&nbsp;</b></span>One moment and I will check the full schedule</div><!--end:1707936677551--><><!--begin:1707936757102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936756_co>:&nbsp;</b></span>So the (Detroit) Southfield, MI location has been moved to Aubrun Hills, MI</div><!--end:1707936757102--><><!--begin:1707936805174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936804_co>:&nbsp;</b></span>We do have dates scheduled for that location every 4-6 weeks from what I can see</div><!--end:1707936805174--><><!--begin:1707936819231--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936819_cv>:&nbsp;</b></span>Even better thanks, what were the dates that that one is available?</div><!--end:1707936819231--><><!--begin:1707936883697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936883_co>:&nbsp;</b></span>03/08/24 and 04/19/2024 are the next couple 8-Hour HAZWOPER dates.  It is listed as Detroit on the website</div><!--end:1707936883697--><><!--begin:1707937015228--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937015_cv>:&nbsp;</b></span>Ok thanks.  Sometimes the Lansing one is cancelled and the Southfield one was rarely cancelled.  I&#39;ll go to Auburn Hills if the March 1 Lansing is cancelled</div><!--end:1707937015228--><><!--begin:1707937034664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937034_co>:&nbsp;</b></span>Sounds like a good plan!</div><!--end:1707937034664--><><!--begin:1707937063412--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937063_cv>:&nbsp;</b></span>Thanks for the assistance</div><!--end:1707937063412--><><!--begin:1707937065561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937065_co>:&nbsp;</b></span>Once you have the PO available please email that to me and then I can process your order.</div><!--end:1707937065561--><><!--begin:1707937075010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937074_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1707937075010--><><!--begin:1707937097384--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937097_cv>:&nbsp;</b></span>no problem, emailing it momentarily</div><!--end:1707937097384--><><!--begin:1707937129498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937129_co>:&nbsp;</b></span>Great thanks!</div><!--end:1707937129498--><><!--begin:1707937144732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937144_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1707937144732--><><!--begin:1707937156742--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937156_cv>:&nbsp;</b></span>that is all thanks </div><!--end:1707937156742--><><!--begin:1707937212954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937212_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707937212954--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joshua McFadden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoshua McFadden: doing well\r\nTiffany: I beleive the cost will increase by 12% with PO as the payment option.\r\nTiffany: If you add the courses to your cart and put a PO number in or at least a note in the PO# field after choosing invoice the cost should update accordingly.  \r\nTiffany: I can get you the price if you provide me the item(s) and how many you are purchasing\r\nJoshua McFadden: Ok so $275 for the course and then add 12% got it.  I didn&#39;t put the p.o. in but the registration went through.  It&#39;s for just me and I already pulled the p.o. for the Lansing, MI class March 1st\r\nTiffany: The cost will be 319.00\r\nJoshua McFadden: ok thank you.  I will make sure the p.o. is that amount.  No more Southfield MI classes?\r\nTiffany: One moment and I will check the full schedule\r\nTiffany: So the (Detroit) Southfield, MI location has been moved to Aubrun Hills, MI\r\nTiffany: We do have dates scheduled for that location every 4-6 weeks from what I can see\r\nJoshua McFadden: Even better thanks, what were the dates that that one is available?\r\nTiffany: 03/08/24 and 04/19/2024 are the next couple 8-Hour HAZWOPER dates.  It is listed as Detroit on the website\r\nJoshua McFadden: Ok thanks.  Sometimes the Lansing one is cancelled and the Southfield one was rarely cancelled.  I&#39;ll go to Auburn Hills if the March 1 Lansing is cancelled\r\nTiffany: Sounds like a good plan!\r\nJoshua McFadden: Thanks for the assistance\r\nTiffany: Once you have the PO available please email that to me and then I can process your order.\r\nTiffany: mailto:customerservice@csregs.com\r\nJoshua McFadden: no problem, emailing it momentarily\r\nTiffany: Great thanks!\r\nTiffany: Is there anything else I can assist you with for today?\r\nJoshua McFadden: that is all thanks \r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('332643647M2', 1708005115, 1708005382, 2, 23, 4, 2, 0, 0, 0, 0, 2697, 0, 0, 0, 0, 'Alexander Merjian', 'alexander.merjian@kimley-horn.com', '208.127.231.172', 'ba539333801a22b8696245e9bdcc4bea', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Kimley-Horn-cus-', 'Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start', '<div class=\'ca\'><div class=\'info_box\'><i>Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708005118278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005118_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Merjian</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708005118278--><><!--begin:1708005131949--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005131_cv>:&nbsp;</b></span>Im well</div><!--end:1708005131949--><><!--begin:1708005147862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005147_co>:&nbsp;</b></span>Do you have an order number I can look up?</div><!--end:1708005147862--><><!--begin:1708005195997--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005196_cv>:&nbsp;</b></span>Purchase No: S012699</div><!--end:1708005195997--><><!--begin:1708005262410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005262_co>:&nbsp;</b></span>I have sent you a new course invite email from the system</div><!--end:1708005262410--><><!--begin:1708005271076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005270_co>:&nbsp;</b></span>Please let me know if you get it.</div><!--end:1708005271076--><><!--begin:1708005293136--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005293_cv>:&nbsp;</b></span>Received thank you</div><!--end:1708005293136--><><!--begin:1708005307923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005307_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1708005307923--><><!--begin:1708005316465--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005316_cv>:&nbsp;</b></span>Nope all sey</div><!--end:1708005316465--><><!--begin:1708005332839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005332_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708005332839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexander Merjian!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Merjian: Im well\r\nTiffany: Do you have an order number I can look up?\r\nAlexander Merjian: Purchase No: S012699\r\nTiffany: I have sent you a new course invite email from the system\r\nTiffany: Please let me know if you get it.\r\nAlexander Merjian: Received thank you\r\nTiffany: Great! Is there anything else I can assist you with today?\r\nAlexander Merjian: Nope all sey\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332653812EB', 1708015283, 1708015789, 2, 23, 6, 2, 0, 0, 0, 0, 2786, 0, 0, 0, 0, 'Marion ', 'Marion.Fisk@tshc.com', '96.75.99.113', '224addd2296263a27d9f48fbba2bad5f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Team Select Home Care-cus-', 'Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708015285806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015285_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marion </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708015285806--><><!--begin:1708015300413--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015300_cv>:&nbsp;</b></span>Well, thank you. How are you?</div><!--end:1708015300413--><><!--begin:1708015325422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015325_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708015325422--><><!--begin:1708015333634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015333_co>:&nbsp;</b></span>One moment while I look the student up pleasse</div><!--end:1708015333634--><><!--begin:1708015415269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015415_co>:&nbsp;</b></span>I do not show a student in our system by that name.  Did she train under a different name (maiden, married etc)?</div><!--end:1708015415269--><><!--begin:1708015478629--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015478_cv>:&nbsp;</b></span>No, that is the name on her Certificate.</div><!--end:1708015478629--><><!--begin:1708015480450--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015480_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=4WBrfvjsXbcE.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/4WBrfvjsXbcE.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>4WBrfvjsXbcE.png</a></div> </div><!--end:1708015480450--><><!--begin:1708015521405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015521_co>:&nbsp;</b></span>That is not our company we do have a similar name but we are not the same.  </div><!--end:1708015521405--><><!--begin:1708015555992--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015556_cv>:&nbsp;</b></span>Oh, thank you</div><!--end:1708015555992--><><!--begin:1708015564346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015564_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708015564346--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marion !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarion : Well, thank you. How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look the student up pleasse\r\nTiffany: I do not show a student in our system by that name.  Did she train under a different name (maiden, married etc)?\r\nMarion : No, that is the name on her Certificate.\r\nMarion : 4WBrfvjsXbcE.png \r\nTiffany: That is not our company we do have a similar name but we are not the same.  \r\nMarion : Oh, thank you\r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3326614618V', 1708022934, 1708023116, 2, 23, 8, 5, 0, 0, 0, 0, 2479, 0, 0, 0, 0, 'Amy Holland', 'amy.holland@westonsolutions.com', '162.43.198.100', 'd4328b9754dedfa08692e300b77c8729', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.', '<div class=\'ca\'><div class=\'info_box\'><i>My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708022936469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708022936_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Holland</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708022936469--><><!--begin:1708022970872--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708022970_cv>:&nbsp;</b></span>Hi Tiffany - I&#39;m doing well. </div><!--end:1708022970872--><><!--begin:1708022985192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708022985_co>:&nbsp;</b></span>We have updated our webstore site so you will need to create an account for this site</div><!--end:1708022985192--><><!--begin:1708023021930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023021_co>:&nbsp;</b></span>Your log in information will remain the same for the online training site which is at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1708023021930--><><!--begin:1708023024107--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708023024_cv>:&nbsp;</b></span>Okay, I thought that might be the case. I have a meeting next week with Michell.</div><!--end:1708023024107--><><!--begin:1708023045831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023045_co>:&nbsp;</b></span>Sounds good!</div><!--end:1708023045831--><><!--begin:1708023060370--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708023060_cv>:&nbsp;</b></span>Thanks for letting me know the other site is the same. Appreciate your time! Hope you are doing well!</div><!--end:1708023060370--><><!--begin:1708023073263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023073_co>:&nbsp;</b></span>I am thank you</div><!--end:1708023073263--><><!--begin:1708023115193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023115_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708023115193--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Holland!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Holland: Hi Tiffany - I&#39;m doing well. \r\nTiffany: We have updated our webstore site so you will need to create an account for this site\r\nTiffany: Your log in information will remain the same for the online training site which is at https://csregsonline.com/\r\nAmy Holland: Okay, I thought that might be the case. I have a meeting next week with Michell.\r\nTiffany: Sounds good!\r\nAmy Holland: Thanks for letting me know the other site is the same. Appreciate your time! Hope you are doing well!\r\nTiffany: I am thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3327358238N', 1708097299, 1708098046, 2, 23, 11, 6, 0, 0, 5, 0, 4090, 525, 0, 0, 0, 'Thomas Steele', 'Tsteele@fsmgroup.us', '12.106.162.18', 'ef3a948b91b7b64d465e9a1b6c4c211d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FSM Group-cus-', 'Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708097303747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Thomas Steele</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708097303747--><><!--begin:1708097314543--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097314_cv>:&nbsp;</b></span>great</div><!--end:1708097314543--><><!--begin:1708097346409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097346_co>:&nbsp;</b></span>We have updated our website so you will need to create a new log in on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a>. </div><!--end:1708097346409--><><!--begin:1708097373443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097373_co>:&nbsp;</b></span>The training site where you actually complete the training, you will still use your previous log in info as that has not changed : <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a></div><!--end:1708097373443--><><!--begin:1708097397690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097397_co>:&nbsp;</b></span>It can be the same for both site if you desire</div><!--end:1708097397690--><><!--begin:1708097523653--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097523_cv>:&nbsp;</b></span>When i go to pay for the class it does not recognize my email. A red box comes up around it. </div><!--end:1708097523653--><><!--begin:1708097546008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097545_co>:&nbsp;</b></span>Do you have capital letters listed?</div><!--end:1708097546008--><><!--begin:1708097554759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097554_co>:&nbsp;</b></span>It needs to be in all lower case</div><!--end:1708097554759--><><!--begin:1708097567320--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097567_cv>:&nbsp;</b></span>I think it does not recognize the .us instead of .com</div><!--end:1708097567320--><><!--begin:1708097599792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097599_co>:&nbsp;</b></span>Okay one moment let me see if this is a quick fix or not</div><!--end:1708097599792--><><!--begin:1708097632543--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097632_cv>:&nbsp;</b></span>I got it. </div><!--end:1708097632543--><><!--begin:1708097656047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097655_co>:&nbsp;</b></span>To work?</div><!--end:1708097656047--><><!--begin:1708097715637--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097715_cv>:&nbsp;</b></span>yes. Its very case sensitive</div><!--end:1708097715637--><><!--begin:1708097773664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097773_co>:&nbsp;</b></span>Yes, I have recommended we update that or have a pop-up note added about the case sensitivity.  </div><!--end:1708097773664--><><!--begin:1708097878766--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097878_cv>:&nbsp;</b></span>I&#39;m creating an account now. </div><!--end:1708097878766--><><!--begin:1708097915174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097915_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1708097915174--><><!--begin:1708098041714--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708098041_cv>:&nbsp;</b></span>No i think i got it now. Thanks for your help.. </div><!--end:1708098041714--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Thomas Steele!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nThomas Steele: great\r\nTiffany: We have updated our website so you will need to create a new log in on http://www.csregs.com. \r\nTiffany: The training site where you actually complete the training, you will still use your previous log in info as that has not changed : http://csregsonline.com\r\nTiffany: It can be the same for both site if you desire\r\nThomas Steele: When i go to pay for the class it does not recognize my email. A red box comes up around it. \r\nTiffany: Do you have capital letters listed?\r\nTiffany: It needs to be in all lower case\r\nThomas Steele: I think it does not recognize the .us instead of .com\r\nTiffany: Okay one moment let me see if this is a quick fix or not\r\nThomas Steele: I got it. \r\nTiffany: To work?\r\nThomas Steele: yes. Its very case sensitive\r\nTiffany: Yes, I have recommended we update that or have a pop-up note added about the case sensitivity.  \r\nThomas Steele: I&#39;m creating an account now. \r\nTiffany: Great! Is there anything else I can assist you with today?\r\nThomas Steele: No i think i got it now. Thanks for your help.. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3327376257M', 1708099099, 1708100203, 2, 23, 9, 6, 0, 0, 0, 0, 5050, 0, 0, 0, 0, 'Eric', 'eburnham@alamonex.us', '208.127.64.75', 'c07f2b16835ffff85b413aaebae58fda', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Alamo NEX-cus-', 'I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708099101317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099101_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708099101317--><><!--begin:1708099110451--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099110_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1708099110451--><><!--begin:1708099118638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099118_co>:&nbsp;</b></span>Good thank you</div><!--end:1708099118638--><><!--begin:1708099155682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099155_co>:&nbsp;</b></span>So you have the item in your cart and select proceed to checkout</div><!--end:1708099155682--><><!--begin:1708099186913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099186_co>:&nbsp;</b></span>Then you shoose the credit/debit card box (initially has the invoice box selected)</div><!--end:1708099186913--><><!--begin:1708099187648--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099187_cv>:&nbsp;</b></span>Yes, I&#39;ve filled out CC info and biling address, but nothing happens when I click continue</div><!--end:1708099187648--><><!--begin:1708099315149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099314_co>:&nbsp;</b></span>Did you select the card type?</div><!--end:1708099315149--><><!--begin:1708099334880--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099334_cv>:&nbsp;</b></span>yes, cccard-visa</div><!--end:1708099334880--><><!--begin:1708099397268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099397_co>:&nbsp;</b></span>Do you get any error notification  or is anything highlighted in red?</div><!--end:1708099397268--><><!--begin:1708099426137--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099426_cv>:&nbsp;</b></span>No, nothing. Should I try a different browser?</div><!--end:1708099426137--><><!--begin:1708099456921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099456_co>:&nbsp;</b></span>Which browser are you on now?</div><!--end:1708099456921--><><!--begin:1708099471938--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099471_cv>:&nbsp;</b></span>Microsoft Edge, it&#39;s a work computer</div><!--end:1708099471938--><><!--begin:1708099527338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099527_co>:&nbsp;</b></span>I am on Chrome myself and it is working</div><!--end:1708099527338--><><!--begin:1708099592726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099592_co>:&nbsp;</b></span>Please be sure all fields are fielded out CC number, card type, exp date, security number, name on card then billing address</div><!--end:1708099592726--><><!--begin:1708099686688--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099686_cv>:&nbsp;</b></span>I&#39;m trying firefox</div><!--end:1708099686688--><><!--begin:1708099722493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099722_co>:&nbsp;</b></span>ok</div><!--end:1708099722493--><><!--begin:1708099774394--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099774_cv>:&nbsp;</b></span>OK, that worked</div><!--end:1708099774394--><><!--begin:1708099829470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099829_co>:&nbsp;</b></span>Great maybe you had a blocker on the other browser or something which it why it did not work.  </div><!--end:1708099829470--><><!--begin:1708099829815--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099829_cv>:&nbsp;</b></span>thank you for your assistance</div><!--end:1708099829815--><><!--begin:1708099835850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099835_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708099835850--><><!--begin:1708099854328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099854_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1708099854328--><><!--begin:1708100091883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708100091_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708100091883--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric: I&#39;m good, how are you?\r\nTiffany: Good thank you\r\nTiffany: So you have the item in your cart and select proceed to checkout\r\nTiffany: Then you shoose the credit/debit card box (initially has the invoice box selected)\r\nEric: Yes, I&#39;ve filled out CC info and biling address, but nothing happens when I click continue\r\nTiffany: Did you select the card type?\r\nEric: yes, cccard-visa\r\nTiffany: Do you get any error notification  or is anything highlighted in red?\r\nEric: No, nothing. Should I try a different browser?\r\nTiffany: Which browser are you on now?\r\nEric: Microsoft Edge, it&#39;s a work computer\r\nTiffany: I am on Chrome myself and it is working\r\nTiffany: Please be sure all fields are fielded out CC number, card type, exp date, security number, name on card then billing address\r\nEric: I&#39;m trying firefox\r\nTiffany: ok\r\nEric: OK, that worked\r\nTiffany: Great maybe you had a blocker on the other browser or something which it why it did not work.  \r\nEric: thank you for your assistance\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3327396828E', 1708101160, 1708101532, 2, 23, 13, 10, 0, 0, 5, 0, 2237, 0, 0, 0, 0, 'Bob Smethers', 'bob.smethers@3dsystems.com', '4.15.130.11', '6e63fc3bc4e1be531ee46b72f298fc0c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-3D Systems-cus-', 'I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?', '<div class=\'ca\'><div class=\'info_box\'><i>I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708101164222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101164_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bob Smethers</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708101164222--><><!--begin:1708101194956--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101193_cv>:&nbsp;</b></span>good, hope you are as well...</div><!--end:1708101194956--><><!--begin:1708101224055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101223_co>:&nbsp;</b></span>I am good thank you! Yes you can. IATA is due every two years so this would be the year.  </div><!--end:1708101224055--><><!--begin:1708101266177--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101265_cv>:&nbsp;</b></span>yes, that&#39;s my understanding - I can just add the IATA Dangerous Goods Transportation Online to cart</div><!--end:1708101266177--><><!--begin:1708101282934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101282_co>:&nbsp;</b></span>Yes</div><!--end:1708101282934--><><!--begin:1708101426746--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101425_cv>:&nbsp;</b></span>cool - that&#39;s all I needed to confirm. we&#39;ll need to purchase the current 2024 DGR Manual - can we combine the class and DGR purchase?</div><!--end:1708101426746--><><!--begin:1708101511662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101511_co>:&nbsp;</b></span>I am not sure if we are still selling the manuals.  </div><!--end:1708101511662--><><!--begin:1708101531321--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101530_cv>:&nbsp;</b></span>ok, no problem - Thanks!</div><!--end:1708101531321--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bob Smethers!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBob Smethers: good, hope you are as well...\r\nTiffany: I am good thank you! Yes you can. IATA is due every two years so this would be the year.  \r\nBob Smethers: yes, that&#39;s my understanding - I can just add the IATA Dangerous Goods Transportation Online to cart\r\nTiffany: Yes\r\nBob Smethers: cool - that&#39;s all I needed to confirm. we&#39;ll need to purchase the current 2024 DGR Manual - can we combine the class and DGR purchase?\r\nTiffany: I am not sure if we are still selling the manuals.  \r\nBob Smethers: ok, no problem - Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332745025Y9', 1708106516, 1708106674, 2, 23, 26, 4, 0, 0, 5, 0, 2288, 0, 0, 0, 0, 'Amirhossein Rezaei', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', 'd771a6ba0085255b582715dfcdfd9148', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Santa Ana RWQCB-cus-', 'Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708106526197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106526_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708106526197--><><!--begin:1708106544938--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106544_cv>:&nbsp;</b></span>I&#39;m doing fine, hbu?</div><!--end:1708106544938--><><!--begin:1708106557367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106557_co>:&nbsp;</b></span>Good thanks! We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  </div><!--end:1708106557367--><><!--begin:1708106607333--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106607_cv>:&nbsp;</b></span>ok, dully noted! thanks for clarification. </div><!--end:1708106607333--><><!--begin:1708106615748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106615_co>:&nbsp;</b></span>Sure thing!</div><!--end:1708106615748--><><!--begin:1708106623245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106623_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1708106623245--><><!--begin:1708106662525--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106662_cv>:&nbsp;</b></span>that&#39;s all, and thanks. have a good day</div><!--end:1708106662525--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei: I&#39;m doing fine, hbu?\r\nTiffany: Good thanks! We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  \r\nAmirhossein Rezaei: ok, dully noted! thanks for clarification. \r\nTiffany: Sure thing!\r\nTiffany: Is there anything else I can assist you with?\r\nAmirhossein Rezaei: that&#39;s all, and thanks. have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332758070QG', 1708119567, 1708119879, 2, 23, 32, 11, 0, 0, 0, 0, 2151, 0, 0, 0, 0, 'Eric Skala', 'eskala@hoshizaki.com', '208.45.154.98', '46b4de170690b9e1dd1081e26510a369', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Hoshizaki of America-cus-', 'How does the invoice option work for taking online classes?', '<div class=\'ca\'><div class=\'info_box\'><i>How does the invoice option work for taking online classes?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708119569597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119569_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Skala</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708119569597--><><!--begin:1708119643677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119643_co>:&nbsp;</b></span>You can place the order and take the classes online but we will not release the certificate until the order/registration has been paid. Net 15 days is our terms when invoicing.</div><!--end:1708119643677--><><!--begin:1708119709844--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Skala<timestamp_1708119710_cv>:&nbsp;</b></span>Ok, thank you for the info.</div><!--end:1708119709844--><><!--begin:1708119737804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119737_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708119737804--><><!--begin:1708119746891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119746_co>:&nbsp;</b></span>Is there anything else I can assis tyou with for today?</div><!--end:1708119746891--><><!--begin:1708119757171--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Skala<timestamp_1708119757_cv>:&nbsp;</b></span>No Thank you.</div><!--end:1708119757171--><><!--begin:1708119774126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119773_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708119774126--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How does the invoice option work for taking online classes?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Skala!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You can place the order and take the classes online but we will not release the certificate until the order/registration has been paid. Net 15 days is our terms when invoicing.\r\nEric Skala: Ok, thank you for the info.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with for today?\r\nEric Skala: No Thank you.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333003664VC', 1708365151, 1708365866, 2, 23, 23, 2, 0, 0, 5, 0, 5298, 0, 0, 0, 0, 'Mike NIcolaides', 'm.nicolaides@westonsolutions.com', '162.43.198.100', '8c2cda4aa8af3ca02fae20c45b15adcd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Weston Solutions-cus-', 'For the 40 Hazwoper online standard, where does the hands on training take place?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 Hazwoper online standard, where does the hands on training take place?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708365153937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365153_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike NIcolaides</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708365153937--><><!--begin:1708365173543--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365173_cv>:&nbsp;</b></span>Good thanks, How are you</div><!--end:1708365173543--><><!--begin:1708365216932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365216_co>:&nbsp;</b></span>We currently hold our hands-on dress-out classes the same day as our 8-Hour HAZWOPER Refreshers so you can use the below link as a reference to the schedule</div><!--end:1708365216932--><><!--begin:1708365219727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365219_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1708365219727--><><!--begin:1708365259465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365259_co>:&nbsp;</b></span>You would choose one of the seminar 8-Hour options to view the schedule</div><!--end:1708365259465--><><!--begin:1708365266056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365265_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1708365266056--><><!--begin:1708365325817--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365325_cv>:&nbsp;</b></span>So this is my initial class. When you the 8 hour need to be attended? Immediately following the 32 hours of online class  </div><!--end:1708365325817--><><!--begin:1708365359101--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365359_cv>:&nbsp;</b></span>When would the 8 hour</div><!--end:1708365359101--><><!--begin:1708365380375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365380_co>:&nbsp;</b></span>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.</div><!--end:1708365380375--><><!--begin:1708365470081--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365470_cv>:&nbsp;</b></span>Is there a full virtual option for this?</div><!--end:1708365470081--><><!--begin:1708365542210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365542_co>:&nbsp;</b></span>OSHA does require the dress-out requirement to be completed to be fully certified but we do offer the 40-Hour Hybrid ocurse</div><!--end:1708365542210--><><!--begin:1708365596593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365596_co>:&nbsp;</b></span>That is 40-hours of online training thrn you would take the exam and get a certificate as log as you are paid and pass then you can complete the dress-out portion internally with your company or else where if desired.</div><!--end:1708365596593--><><!--begin:1708365633779--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365633_cv>:&nbsp;</b></span>ok got it. Thank you very much</div><!--end:1708365633779--><><!--begin:1708365647090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365646_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708365647090--><><!--begin:1708365655770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365655_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708365655770--><><!--begin:1708365735314--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365735_cv>:&nbsp;</b></span>Sorry yes, one last question. The 8 hour dress out schedule lists pricing. Is this included in the 40 hour standard or is this additional?</div><!--end:1708365735314--><><!--begin:1708365812094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365811_co>:&nbsp;</b></span>The dress-out portion is included with the standard online course but it is not included with the hybrid course but can be purchased at an additional coust within 12 months of the initial course purchase.  </div><!--end:1708365812094--><><!--begin:1708365832689--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365832_cv>:&nbsp;</b></span>ok</div><!--end:1708365832689--><><!--begin:1708365861377--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365861_cv>:&nbsp;</b></span>Thank you</div><!--end:1708365861377--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 Hazwoper online standard, where does the hands on training take place?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike NIcolaides!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike NIcolaides: Good thanks, How are you\r\nTiffany: We currently hold our hands-on dress-out classes the same day as our 8-Hour HAZWOPER Refreshers so you can use the below link as a reference to the schedule\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You would choose one of the seminar 8-Hour options to view the schedule\r\nTiffany: I am good thanks!\r\nMike NIcolaides: So this is my initial class. When you the 8 hour need to be attended? Immediately following the 32 hours of online class  \r\nMike NIcolaides: When would the 8 hour\r\nTiffany: Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.\r\nMike NIcolaides: Is there a full virtual option for this?\r\nTiffany: OSHA does require the dress-out requirement to be completed to be fully certified but we do offer the 40-Hour Hybrid ocurse\r\nTiffany: That is 40-hours of online training thrn you would take the exam and get a certificate as log as you are paid and pass then you can complete the dress-out portion internally with your company or else where if desired.\r\nMike NIcolaides: ok got it. Thank you very much\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nMike NIcolaides: Sorry yes, one last question. The 8 hour dress out schedule lists pricing. Is this included in the 40 hour standard or is this additional?\r\nTiffany: The dress-out portion is included with the standard online course but it is not included with the hybrid course but can be purchased at an additional coust within 12 months of the initial course purchase.  \r\nMike NIcolaides: ok\r\nMike NIcolaides: Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33301015484', 1708371642, 1708372006, 2, 23, 23, 3, 0, 0, 0, 0, 2372, 0, 0, 0, 0, 'Donald Bello', 'Dbello@lsrpenvironmentalconsulting.com', '24.228.10.9', '1228964867197f0dc545c0a6b916cc9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Donald Bello-cus-', 'Have not gotten certificate for 8 hour refresher passed 02/05', '<div class=\'ca\'><div class=\'info_box\'><i>Have not gotten certificate for 8 hour refresher passed 02/05</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708371646407--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371646_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Donald Bello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708371646407--><><!--begin:1708371656067--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371656_cv>:&nbsp;</b></span>Fine</div><!--end:1708371656067--><><!--begin:1708371720416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371720_co>:&nbsp;</b></span>Your certificate is being sent via US Mail to: Donald Bello<br>LSRP Environmental Consulting<br>8 Saunders Lane<br>Hackettstown NJ 07836</div><!--end:1708371720416--><><!--begin:1708371732784--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371732_cv>:&nbsp;</b></span>Sent when?</div><!--end:1708371732784--><><!--begin:1708371777336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371777_co>:&nbsp;</b></span>We have had been a bit short staffed and it should be in the mail by next Monday at the latest.  </div><!--end:1708371777336--><><!--begin:1708371819050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371818_co>:&nbsp;</b></span>I can offer you a PDF copy at no fee this one time due to our delay with the hard copy.  Would you like me to send you an email with that?</div><!--end:1708371819050--><><!--begin:1708371833083--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371833_cv>:&nbsp;</b></span>That past the 7-10 day window.  Yes send the Pdf</div><!--end:1708371833083--><><!--begin:1708371875884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371875_co>:&nbsp;</b></span>I apologize for the delay and will get you that PDF here in a couple minutes.</div><!--end:1708371875884--><><!--begin:1708372006280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708372006_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708372006280--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Have not gotten certificate for 8 hour refresher passed 02/05\r\nTiffany has joined the chat.\r\nTiffany: Hi, Donald Bello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDonald Bello: Fine\r\nTiffany: Your certificate is being sent via US Mail to: Donald BelloLSRP Environmental Consulting8 Saunders LaneHackettstown NJ 07836\r\nDonald Bello: Sent when?\r\nTiffany: We have had been a bit short staffed and it should be in the mail by next Monday at the latest.  \r\nTiffany: I can offer you a PDF copy at no fee this one time due to our delay with the hard copy.  Would you like me to send you an email with that?\r\nDonald Bello: That past the 7-10 day window.  Yes send the Pdf\r\nTiffany: I apologize for the delay and will get you that PDF here in a couple minutes.\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n');
