INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('239861284d8', 1615222761, 1615223206, 2, 23, 0, 9, 0, 0, 0, 0, 2748, 0, 0, 0, 0, 'Amber Burton', 'amber.burton@aptim.com', '157.130.143.214', 'd8cc2e1f275dbb24b00076ddb2d7695c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? ', '<div class=\'ca\'><div class=\'info_box\'><i>I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615222842370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222763_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amber Burton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615222842370--><><!--begin:1615222859585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222780_co>:&nbsp;</b></span>Once moment while I look you up please</div><!--end:1615222859585--><><!--begin:1615222781816--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222781_cv>:&nbsp;</b></span>Doing okay</div><!--end:1615222781816--><><!--begin:1615222785130--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222785_cv>:&nbsp;</b></span>It&#39;s Monday</div><!--end:1615222785130--><><!--begin:1615223024501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615222945_co>:&nbsp;</b></span>Per our agreement/contract with APTIM you must use the code at the time of registration/check out in order to receive the discount.  </div><!--end:1615223024501--><><!--begin:1615222963516--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615222963_cv>:&nbsp;</b></span>okay well I didn&#39;t have the code wasn&#39;t aware of it</div><!--end:1615222963516--><><!--begin:1615223030754--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Burton<timestamp_1615223030_cv>:&nbsp;</b></span>Thank you</div><!--end:1615223030754--><><!--begin:1615223131820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223052_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! </div><!--end:1615223131820--><><!--begin:1615223148810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223069_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1615223148810--><><!--begin:1615223276396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615223197_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615223276396--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I apparently was supposed to use a code to get my 8 hour refresher cheaper and I didn\'t.  Is there a way to get that discount applied now? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amber Burton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Once moment while I look you up please\r\nAmber Burton:&nbsp;Doing okay\r\nAmber Burton:&nbsp;It&#39;s Monday\r\nTiffany:&nbsp;Per our agreement/contract with APTIM you must use the code at the time of registration/check out in order to receive the discount.  \r\nAmber Burton:&nbsp;okay well I didn&#39;t have the code wasn&#39;t aware of it\r\nAmber Burton:&nbsp;Thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('239950290xe', 1615311764, 1615312605, 2, 23, 0, 5, 0, 0, 0, 0, 4118, 0, 0, 0, 0, 'Julio C Lopez', 'jlopez@aerotek.com', '216.152.106.25', 'aea4c21850d2f382e2ef9a71c7d2cd7f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aerotek-cus-', 'Wanted to see how I can pull certificates for employees', '<div class=\'ca\'><div class=\'info_box\'><i>Wanted to see how I can pull certificates for employees</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615311846154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311766_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Julio C Lopez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615311846154--><><!--begin:1615311780572--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311780_cv>:&nbsp;</b></span>I am doing well! </div><!--end:1615311780572--><><!--begin:1615311892151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311812_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1615311892151--><><!--begin:1615311863830--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311863_cv>:&nbsp;</b></span>Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records</div><!--end:1615311863830--><><!--begin:1615311982606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615311903_co>:&nbsp;</b></span>What is the students name on the certificate and I will look the account details up please?</div><!--end:1615311982606--><><!--begin:1615311939391--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615311939_cv>:&nbsp;</b></span>Carlos Quintinilla</div><!--end:1615311939391--><><!--begin:1615312130370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312050_co>:&nbsp;</b></span>I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.</div><!--end:1615312130370--><><!--begin:1615312113231--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615312113_cv>:&nbsp;</b></span>Thats strange as I have the email confirmation of payment received</div><!--end:1615312113231--><><!--begin:1615312232858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312153_co>:&nbsp;</b></span>Please give me one moment to look a bit further</div><!--end:1615312232858--><><!--begin:1615312431864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312352_co>:&nbsp;</b></span>I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. </div><!--end:1615312431864--><><!--begin:1615312436298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312356_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615312436298--><><!--begin:1615312393920--><div class=\'cv\'><span class=\'notranslate\'><b>Julio C Lopez<timestamp_1615312394_cv>:&nbsp;</b></span>That is it thank you Tiffany! </div><!--end:1615312393920--><><!--begin:1615312561753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615312482_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615312561753--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Wanted to see how I can pull certificates for employees\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Julio C Lopez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJulio C Lopez:&nbsp;I am doing well! \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nJulio C Lopez:&nbsp;Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records\r\nTiffany:&nbsp;What is the students name on the certificate and I will look the account details up please?\r\nJulio C Lopez:&nbsp;Carlos Quintinilla\r\nTiffany:&nbsp;I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.\r\nJulio C Lopez:&nbsp;Thats strange as I have the email confirmation of payment received\r\nTiffany:&nbsp;Please give me one moment to look a bit further\r\nTiffany:&nbsp;I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJulio C Lopez:&nbsp;That is it thank you Tiffany! \r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24005117477', 1615412645, 1615413211, 2, 23, 0, 2, 0, 0, 5, 0, 4417, 0, 0, 0, 0, 'Mark Halloway', 'mark.halloway@sme-usa.com', '76.112.222.89', '5c0d4fa88924801df48040f41f8dba01', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SME-cus-', 'One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  ', '<div class=\'ca\'><div class=\'info_box\'><i>One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615412727743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412647_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Halloway</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615412727743--><><!--begin:1615412657529--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412657_cv>:&nbsp;</b></span>ok. thanks</div><!--end:1615412657529--><><!--begin:1615412760151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412680_co>:&nbsp;</b></span>Could I please get a student name on the certificate?</div><!--end:1615412760151--><><!--begin:1615412719755--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412719_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf</a></span></div> </div><!--end:1615412719755--><><!--begin:1615412841000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412760_co>:&nbsp;</b></span>One moment while I search her records</div><!--end:1615412841000--><><!--begin:1615412770292--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412770_cv>:&nbsp;</b></span>thanks</div><!--end:1615412770292--><><!--begin:1615412933398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412853_co>:&nbsp;</b></span>Mark I show the completion of her training on 12/20/2019</div><!--end:1615412933398--><><!--begin:1615412895413--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615412895_cv>:&nbsp;</b></span>OK so she was correct.  Can we get an updated certificate that includes the date of completion?</div><!--end:1615412895413--><><!--begin:1615413054039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615412973_co>:&nbsp;</b></span>Yes I apologize for the error I will send a PDF copy at no fee to your and Renae&#39;s email addresses.</div><!--end:1615413054039--><><!--begin:1615413096395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413016_co>:&nbsp;</b></span>Could you tell me which office you are with?  I have Kim Looman as the main point of contact listed for the Wyoming, MI office which Renae did her training under.</div><!--end:1615413096395--><><!--begin:1615413111540--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413111_cv>:&nbsp;</b></span>Kim is the Amin Team Leader in our Grand Rapids office (Wyoming is a GR bedroom community).  I am SME&#39;s Corporate Safety Director and work in our Plymouth, Michigan, headquarters </div><!--end:1615413111540--><><!--begin:1615413158095--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413158_cv>:&nbsp;</b></span>my email is:   <a href=\'mailto:mark.halloway@sme-usa.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mark.halloway@sme-usa.com</a></div><!--end:1615413158095--><><!--begin:1615413250857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413170_co>:&nbsp;</b></span>EMail was just sent</div><!--end:1615413250857--><><!--begin:1615413255761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615413175_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615413255761--><><!--begin:1615413204626--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Halloway<timestamp_1615413204_cv>:&nbsp;</b></span>Nope, not today.  Thanks.  Have a great afternoon!</div><!--end:1615413204626--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'One of our employees provided me with a copy of a Compliance Solutions 40-hour HAZWOPER training course. #Certificate Number: 754982343.  The copy of this certificate I received does not list a date of completion.  The employee says she thinks the course was completed Dec 19, 2020.  What day was this course completed?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Halloway!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Halloway:&nbsp;ok. thanks\r\nTiffany:&nbsp;Could I please get a student name on the certificate?\r\nMark Halloway:&nbsp; Renae_Sagorski_40_Hr_Hazwoper_-_December_2019.pdf \r\nTiffany:&nbsp;One moment while I search her records\r\nMark Halloway:&nbsp;thanks\r\nTiffany:&nbsp;Mark I show the completion of her training on 12/20/2019\r\nMark Halloway:&nbsp;OK so she was correct.  Can we get an updated certificate that includes the date of completion?\r\nTiffany:&nbsp;Yes I apologize for the error I will send a PDF copy at no fee to your and Renae&#39;s email addresses.\r\nTiffany:&nbsp;Could you tell me which office you are with?  I have Kim Looman as the main point of contact listed for the Wyoming, MI office which Renae did her training under.\r\nMark Halloway:&nbsp;Kim is the Amin Team Leader in our Grand Rapids office (Wyoming is a GR bedroom community).  I am SME&#39;s Corporate Safety Director and work in our Plymouth, Michigan, headquarters \r\nMark Halloway:&nbsp;my email is:   mailto:mark.halloway@sme-usa.com\r\nTiffany:&nbsp;EMail was just sent\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMark Halloway:&nbsp;Nope, not today.  Thanks.  Have a great afternoon!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240122086qb', 1615483598, 1615483810, 2, 23, 0, 8, 0, 0, 5, 0, 1761, 150, 0, 0, 0, 'William Steiner', 'WILLIAM.STEINER@CSB.GOV', '24.144.186.80', '5e28f0ab73c8fedf15aad7a40759ec58', 'Select Area of Inquiry:-_-Other-cus-Company-_-CSB-cus-', 'The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?', '<div class=\'ca\'><div class=\'info_box\'><i>The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615483681772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483601_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William Steiner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615483681772--><><!--begin:1615483603400--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483614_cv>:&nbsp;</b></span>Great.</div><!--end:1615483603400--><><!--begin:1615483702987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483622_co>:&nbsp;</b></span>One moment while I take a look at the website please</div><!--end:1615483702987--><><!--begin:1615483624940--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483636_cv>:&nbsp;</b></span>Sure thing.</div><!--end:1615483624940--><><!--begin:1615483830378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615483749_co>:&nbsp;</b></span>I will pass that information to our Tier 2 IT department.  If you are interested in registering for that class before hand you can use the button that says register to the right of the listed date/location.</div><!--end:1615483830378--><><!--begin:1615483754170--><div class=\'cv\'><span class=\'notranslate\'><b>William Steiner<timestamp_1615483765_cv>:&nbsp;</b></span>Perfect.  Appreciate the help.</div><!--end:1615483754170--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The link for the April 20-23 - 40 hr HAZWOPER in Cleveland (Independence) is not working (Gremlins at work)... Could you request to have it fixed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, William Steiner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam Steiner:&nbsp;Great.\r\nTiffany:&nbsp;One moment while I take a look at the website please\r\nWilliam Steiner:&nbsp;Sure thing.\r\nTiffany:&nbsp;I will pass that information to our Tier 2 IT department.  If you are interested in registering for that class before hand you can use the button that says register to the right of the listed date/location.\r\nWilliam Steiner:&nbsp;Perfect.  Appreciate the help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240216954ze', 1615578441, 1615579212, 2, 23, 0, 3, 0, 0, 0, 0, 3004, 0, 0, 0, 0, 'Edgar Alvarez', 'edgaralvarez@dukecrm.com', '98.189.219.244', '26b6937a347839883957dd089c50bfb9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-DUKECRM-cus-', 'I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615578523667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578442_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar Alvarez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615578523667--><><!--begin:1615578476506--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578476_cv>:&nbsp;</b></span>I am great, thank you. How are you?</div><!--end:1615578476506--><><!--begin:1615578617112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578536_co>:&nbsp;</b></span>I am good thanks.  Can you please submit your price match request via email with proof of the competitors price to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>.  We will have to bring any request to management for approval.  </div><!--end:1615578617112--><><!--begin:1615578782072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615578701_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1615578782072--><><!--begin:1615578927407--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578927_cv>:&nbsp;</b></span>Thank you, just sent off the price match with the email you provided.  </div><!--end:1615578927407--><><!--begin:1615578953361--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar Alvarez<timestamp_1615578953_cv>:&nbsp;</b></span>Do you know how long it will take for a response? (estimate)</div><!--end:1615578953361--><><!--begin:1615579089730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579008_co>:&nbsp;</b></span>Wonderful! Someone will respond to you shortly.  I think within 24 business hours hopefully by end of business day on Monday.  </div><!--end:1615579089730--><><!--begin:1615579163762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579082_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1615579163762--><><!--begin:1615579291163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615579210_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615579291163--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to register for the 40 Hour HAZWOPER training and was told that you price-match any competitor. If so, may I price match the OSHA training school price?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Edgar Alvarez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEdgar Alvarez:&nbsp;I am great, thank you. How are you?\r\nTiffany:&nbsp;I am good thanks.  Can you please submit your price match request via email with proof of the competitors price to mailto:customerservice@csregs.com.  We will have to bring any request to management for approval.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nEdgar Alvarez:&nbsp;Thank you, just sent off the price match with the email you provided.  \r\nEdgar Alvarez:&nbsp;Do you know how long it will take for a response? (estimate)\r\nTiffany:&nbsp;Wonderful! Someone will respond to you shortly.  I think within 24 business hours hopefully by end of business day on Monday.  \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240225328gb', 1615586802, 1615587103, 1, 23, 0, 5, 0, 0, 0, 0, 2481, 0, 0, 0, 0, 'Laura Herron', 'laura.herron@aptim.com', '173.169.241.128', '592353d2cd3444966112e7ec0d9ce160', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-RCRA REFRESHER-cus-', 'I can\'t submit/advance the questions in the module assessment for air emissions regulations', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t submit/advance the questions in the module assessment for air emissions regulations</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615586885962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586804_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laura Herron</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615586885962--><><!--begin:1615586815394--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615586815_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1615586815394--><><!--begin:1615586914802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586833_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1615586914802--><><!--begin:1615587009161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615586928_co>:&nbsp;</b></span>Which computer browser are you using to complete your training on?</div><!--end:1615587009161--><><!--begin:1615587049040--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615587049_cv>:&nbsp;</b></span>No worries - I got it to work.  thank you!</div><!--end:1615587049040--><><!--begin:1615587137918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587056_co>:&nbsp;</b></span>Wonderful!</div><!--end:1615587137918--><><!--begin:1615587142275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587061_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615587142275--><><!--begin:1615587079121--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Herron<timestamp_1615587079_cv>:&nbsp;</b></span>No thank you.</div><!--end:1615587079121--><><!--begin:1615587167522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615587086_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615587167522--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t submit/advance the questions in the module assessment for air emissions regulations\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Laura Herron!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaura Herron:&nbsp;good and yourself?\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Which computer browser are you using to complete your training on?\r\nLaura Herron:&nbsp;No worries - I got it to work.  thank you!\r\nTiffany:&nbsp;Wonderful!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nLaura Herron:&nbsp;No thank you.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2405420416t', 1615903519, 1615903847, 2, 23, 0, 8, 0, 0, 5, 0, 3094, 0, 0, 0, 0, 'Sydney Elkins', 'Sydney.Elkins@NVEnergy.com', '192.206.180.200', '72f3ecec6b2d2ad36941a5303e84fd03', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-NV Energy-cus-', 'Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.', '<div class=\'ca\'><div class=\'info_box\'><i>Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615903605397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903522_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sydney Elkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615903605397--><><!--begin:1615903538005--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903538_cv>:&nbsp;</b></span>Doing well and you?</div><!--end:1615903538005--><><!--begin:1615903627366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903544_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1615903627366--><><!--begin:1615903635099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903552_co>:&nbsp;</b></span>I am doing great thank you!</div><!--end:1615903635099--><><!--begin:1615903788358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903705_co>:&nbsp;</b></span>I see the recent order 11680 has 6 students invited to start training are these the invites you need resent?</div><!--end:1615903788358--><><!--begin:1615903725120--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903725_cv>:&nbsp;</b></span>Not to all of us.  Just to me if possible.</div><!--end:1615903725120--><><!--begin:1615903738886--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903739_cv>:&nbsp;</b></span>I believe some of the others have completed the training.</div><!--end:1615903738886--><><!--begin:1615903858791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903776_co>:&nbsp;</b></span>I have just resent your course invite you should get it momentarily </div><!--end:1615903858791--><><!--begin:1615903863775--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903780_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615903863775--><><!--begin:1615903802491--><div class=\'cv\'><span class=\'notranslate\'><b>Sydney Elkins<timestamp_1615903802_cv>:&nbsp;</b></span>Thank you! I appreciate your help and hope you have a good day.</div><!--end:1615903802491--><><!--begin:1615903901172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615903818_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1615903901172--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Could you please resend the log in email?  We just switched to MS365 and now the registration email that was sent on 2/23 is no where to be found.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sydney Elkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSydney Elkins:&nbsp;Doing well and you?\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;I am doing great thank you!\r\nTiffany:&nbsp;I see the recent order 11680 has 6 students invited to start training are these the invites you need resent?\r\nSydney Elkins:&nbsp;Not to all of us.  Just to me if possible.\r\nSydney Elkins:&nbsp;I believe some of the others have completed the training.\r\nTiffany:&nbsp;I have just resent your course invite you should get it momentarily \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSydney Elkins:&nbsp;Thank you! I appreciate your help and hope you have a good day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2405425529x', 1615904029, 1615904957, 2, 23, 0, 8, 0, 0, 5, 0, 5618, 0, 0, 0, 0, 'Katie Merrick', 'Kathryn.merrick@erm.com', '69.207.72.92', '4a53e1dd864a9b037a329aab719eb92c', 'Select Area of Inquiry:-_-Other-cus-Company-_-ERM-cus-', 'I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615904114647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904031_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katie Merrick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615904114647--><><!--begin:1615904066483--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904066_cv>:&nbsp;</b></span>Doing well, and you?</div><!--end:1615904066483--><><!--begin:1615904229872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904147_co>:&nbsp;</b></span>I am good thank you! Please use <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1615904229872--><><!--begin:1615904162004--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904162_cv>:&nbsp;</b></span>I need information on the location, not schedule</div><!--end:1615904162004--><><!--begin:1615904168052--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904168_cv>:&nbsp;</b></span>like what are the location options</div><!--end:1615904168052--><><!--begin:1615904178292--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904178_cv>:&nbsp;</b></span>if you are using the hybrid option</div><!--end:1615904178292--><><!--begin:1615904390255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904307_co>:&nbsp;</b></span>The schedule link has locations as well.  If you click on the above link you will see cities listed with dates for the training.  Then if you click the city name it should redirect you to another page with an current address for our training location in that city.</div><!--end:1615904390255--><><!--begin:1615904421966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904339_co>:&nbsp;</b></span>Where are you located and I can tell you some options?</div><!--end:1615904421966--><><!--begin:1615904384092--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904384_cv>:&nbsp;</b></span>ok I think I see</div><!--end:1615904384092--><><!--begin:1615904393468--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904394_cv>:&nbsp;</b></span>Nyack NY looks like the closest to me</div><!--end:1615904393468--><><!--begin:1615904423332--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904423_cv>:&nbsp;</b></span>for the in person training, are there protocols posted anywhere in terms of COVID precautions?</div><!--end:1615904423332--><><!--begin:1615904430156--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904430_cv>:&nbsp;</b></span>my company would need to know before sending anyone</div><!--end:1615904430156--><><!--begin:1615904568780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904485_co>:&nbsp;</b></span>I can send you an email with our COVID safety policy so you can forward it to your company contacts.</div><!--end:1615904568780--><><!--begin:1615904494637--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904494_cv>:&nbsp;</b></span>also one more clarification- if we do the hybrid learning, the 8 hour refresher module is that the same as what the hands on portion is for the OSHA 40 hour hands on?</div><!--end:1615904494637--><><!--begin:1615904570659--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904570_cv>:&nbsp;</b></span>because what I am looking for is getting an employee the initial 40 hour HAZWOPER training with a hands on portion</div><!--end:1615904570659--><><!--begin:1615904741564--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904741_cv>:&nbsp;</b></span>but schedule is going to be key</div><!--end:1615904741564--><><!--begin:1615904893739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615904810_co>:&nbsp;</b></span>We do the online students hands-on portion in class at the same time as the 8-Hour refreshers.  The schedule is the same.    </div><!--end:1615904893739--><><!--begin:1615904820412--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904821_cv>:&nbsp;</b></span>thank you</div><!--end:1615904820412--><><!--begin:1615904826460--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904826_cv>:&nbsp;</b></span>that shoudl answer my question sufficiently</div><!--end:1615904826460--><><!--begin:1615904939860--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904940_cv>:&nbsp;</b></span>Appreciate your assistance</div><!--end:1615904939860--><><!--begin:1615904956179--><div class=\'cv\'><span class=\'notranslate\'><b>Katie Merrick<timestamp_1615904957_cv>:&nbsp;</b></span>I got the safety policy as well</div><!--end:1615904956179--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like clarification on the hands on portion of the OHSA 40 hour classes. Are those offered at the same locations as the normal in person training, or are there other options?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Katie Merrick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatie Merrick:&nbsp;Doing well, and you?\r\nTiffany:&nbsp;I am good thank you! Please use https://csregs.com/collections/8-hour-hazwoper-annual-refresher as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nKatie Merrick:&nbsp;I need information on the location, not schedule\r\nKatie Merrick:&nbsp;like what are the location options\r\nKatie Merrick:&nbsp;if you are using the hybrid option\r\nTiffany:&nbsp;The schedule link has locations as well.  If you click on the above link you will see cities listed with dates for the training.  Then if you click the city name it should redirect you to another page with an current address for our training location in that city.\r\nTiffany:&nbsp;Where are you located and I can tell you some options?\r\nKatie Merrick:&nbsp;ok I think I see\r\nKatie Merrick:&nbsp;Nyack NY looks like the closest to me\r\nKatie Merrick:&nbsp;for the in person training, are there protocols posted anywhere in terms of COVID precautions?\r\nKatie Merrick:&nbsp;my company would need to know before sending anyone\r\nTiffany:&nbsp;I can send you an email with our COVID safety policy so you can forward it to your company contacts.\r\nKatie Merrick:&nbsp;also one more clarification- if we do the hybrid learning, the 8 hour refresher module is that the same as what the hands on portion is for the OSHA 40 hour hands on?\r\nKatie Merrick:&nbsp;because what I am looking for is getting an employee the initial 40 hour HAZWOPER training with a hands on portion\r\nKatie Merrick:&nbsp;but schedule is going to be key\r\nTiffany:&nbsp;We do the online students hands-on portion in class at the same time as the 8-Hour refreshers.  The schedule is the same.    \r\nKatie Merrick:&nbsp;thank you\r\nKatie Merrick:&nbsp;that shoudl answer my question sufficiently\r\nKatie Merrick:&nbsp;Appreciate your assistance\r\nKatie Merrick:&nbsp;I got the safety policy as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24055525443', 1615916730, 1615917041, 2, 23, 0, 7, 0, 0, 5, 0, 2484, 0, 0, 0, 0, 'Heather Ladesic', 'Heather.ladesic@APTIM.com', '67.20.241.149', 'd7a860fb6d58ed71959699fa44a70288', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'May I have a 30 day extension to finish my 8Hour Refresher course?  ', '<div class=\'ca\'><div class=\'info_box\'><i>May I have a 30 day extension to finish my 8Hour Refresher course?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615916817236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916734_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Ladesic</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615916817236--><><!--begin:1615916753005--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615916753_cv>:&nbsp;</b></span>Good, Thanks</div><!--end:1615916753005--><><!--begin:1615916792494--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615916792_cv>:&nbsp;</b></span>I would like to receive a 30 day extension to my 8 Hour refresher course.  can you help me</div><!--end:1615916792494--><><!--begin:1615917018023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916935_co>:&nbsp;</b></span>I have added a courteous 30 days extension to your online course bring your new expiration date out to 04/18/2021.  We do offer one more 30 days extension at no fee but if you do not complete your training by this new expiration date there is a 25% reactivation fee from the course cost (before discounts) to open your training again.  </div><!--end:1615917018023--><><!--begin:1615917024749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615916941_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615917024749--><><!--begin:1615917026258--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Ladesic<timestamp_1615917026_cv>:&nbsp;</b></span>Thank you for your assistance.  That is all I needed.  Thanks again. </div><!--end:1615917026258--><><!--begin:1615917114477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1615917031_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615917114477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'May I have a 30 day extension to finish my 8Hour Refresher course?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Heather Ladesic!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeather Ladesic:&nbsp;Good, Thanks\r\nHeather Ladesic:&nbsp;I would like to receive a 30 day extension to my 8 Hour refresher course.  can you help me\r\nTiffany:&nbsp;I have added a courteous 30 days extension to your online course bring your new expiration date out to 04/18/2021.  We do offer one more 30 days extension at no fee but if you do not complete your training by this new expiration date there is a 25% reactivation fee from the course cost (before discounts) to open your training again.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHeather Ladesic:&nbsp;Thank you for your assistance.  That is all I needed.  Thanks again. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2406395005q', 1616001009, 1616001570, 2, 23, 0, 7, 0, 0, 0, 0, 4298, 0, 0, 0, 0, 'Pam Freese', 'pamela.freese@aps.com', '137.91.114.225', 'c3c3804d5f57e6b4b9d59b6e99060192', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APS-cus-', 'Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?', '<div class=\'ca\'><div class=\'info_box\'><i>Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616001096844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Pam Freese</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616001096844--><><!--begin:1616001027647--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001027_cv>:&nbsp;</b></span>Doing well, thanks. You?</div><!--end:1616001027647--><><!--begin:1616001163819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001080_co>:&nbsp;</b></span>I am doing great! Thank you!  I actually have your order up in front of me and was about to get that corrected.</div><!--end:1616001163819--><><!--begin:1616001102307--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001102_cv>:&nbsp;</b></span>Awesome, thank you!</div><!--end:1616001102307--><><!--begin:1616001216232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001132_co>:&nbsp;</b></span>I figured the common was suppose to be a period </div><!--end:1616001216232--><><!--begin:1616001147302--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001147_cv>:&nbsp;</b></span>yes, fat fingered.</div><!--end:1616001147302--><><!--begin:1616001242236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001158_co>:&nbsp;</b></span>No worries we all do it.  </div><!--end:1616001242236--><><!--begin:1616001254599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001171_co>:&nbsp;</b></span>Question for you while I have you on the line..</div><!--end:1616001254599--><><!--begin:1616001179382--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001179_cv>:&nbsp;</b></span>Yes?</div><!--end:1616001179382--><><!--begin:1616001308117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001224_co>:&nbsp;</b></span>I have Lindsay Brisson, CSP as the main contact for APS in Phoenix, AZ is she still a good point of contact?  I ask since you are the person who submitted the registration today.</div><!--end:1616001308117--><><!--begin:1616001270191--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001270_cv>:&nbsp;</b></span>Yes, Lindsay is our safety rep., I submitted enrollment for my team.</div><!--end:1616001270191--><><!--begin:1616001421941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001338_co>:&nbsp;</b></span>Wonderful!  Thank you for the information.  </div><!--end:1616001421941--><><!--begin:1616001426480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001343_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616001426480--><><!--begin:1616001376773--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001376_cv>:&nbsp;</b></span>No, will you be resending the confirmation email?</div><!--end:1616001376773--><><!--begin:1616001613485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001530_co>:&nbsp;</b></span>Yes I will be sending the confirmation email shortly as well as a receipt.</div><!--end:1616001613485--><><!--begin:1616001546061--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Freese<timestamp_1616001546_cv>:&nbsp;</b></span>Thank you. Have a great rest of your day!</div><!--end:1616001546061--><><!--begin:1616001641695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616001558_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1616001641695--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Entered my email address incorrectly when checking out, how can I update to receive enrollment confirmation?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Pam Freese!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPam Freese:&nbsp;Doing well, thanks. You?\r\nTiffany:&nbsp;I am doing great! Thank you!  I actually have your order up in front of me and was about to get that corrected.\r\nPam Freese:&nbsp;Awesome, thank you!\r\nTiffany:&nbsp;I figured the common was suppose to be a period \r\nPam Freese:&nbsp;yes, fat fingered.\r\nTiffany:&nbsp;No worries we all do it.  \r\nTiffany:&nbsp;Question for you while I have you on the line..\r\nPam Freese:&nbsp;Yes?\r\nTiffany:&nbsp;I have Lindsay Brisson, CSP as the main contact for APS in Phoenix, AZ is she still a good point of contact?  I ask since you are the person who submitted the registration today.\r\nPam Freese:&nbsp;Yes, Lindsay is our safety rep., I submitted enrollment for my team.\r\nTiffany:&nbsp;Wonderful!  Thank you for the information.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPam Freese:&nbsp;No, will you be resending the confirmation email?\r\nTiffany:&nbsp;Yes I will be sending the confirmation email shortly as well as a receipt.\r\nPam Freese:&nbsp;Thank you. Have a great rest of your day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('240713920aj', 1616075390, 1616075756, 2, 23, 0, 3, 0, 0, 0, 0, 2733, 0, 0, 0, 0, 'Tyler', 'tyler.vas@aecom.com', '131.106.231.55', '88d7bc512dd01ac8b9e1a2af51d4c7ef', 'Select Area of Inquiry:-_-Other-cus-Company-_-AECOM-cus-', 'Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616075476026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075392_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tyler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616075476026--><><!--begin:1616075410849--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075410_cv>:&nbsp;</b></span>Hi Tiffany. I&#39;m well, you?</div><!--end:1616075410849--><><!--begin:1616075557446--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075473_co>:&nbsp;</b></span>I am doing good, thank you!</div><!--end:1616075557446--><><!--begin:1616075595430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075511_co>:&nbsp;</b></span>I am going to go ahead and send you an email with a link and information on how to register for the hands-on training class.  </div><!--end:1616075595430--><><!--begin:1616075649375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075565_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616075649375--><><!--begin:1616075608796--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075608_cv>:&nbsp;</b></span>Okay. Does that include a list of in-person places where I can get the hands on training to complete the HAZWOPER?</div><!--end:1616075608796--><><!--begin:1616075728454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075644_co>:&nbsp;</b></span>I have included a link in the email to where you can reference a schedule, yes.</div><!--end:1616075728454--><><!--begin:1616075671847--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler<timestamp_1616075671_cv>:&nbsp;</b></span>Ok, great. Thank you. That is probably all the information I would need right now.</div><!--end:1616075671847--><><!--begin:1616075780698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616075696_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616075780698--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is there a list of places where the 8 hours hands on training is offered for OSHA 40-Hour HAZWOPER?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Tyler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTyler:&nbsp;Hi Tiffany. I&#39;m well, you?\r\nTiffany:&nbsp;I am doing good, thank you!\r\nTiffany:&nbsp;I am going to go ahead and send you an email with a link and information on how to register for the hands-on training class.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTyler:&nbsp;Okay. Does that include a list of in-person places where I can get the hands on training to complete the HAZWOPER?\r\nTiffany:&nbsp;I have included a link in the email to where you can reference a schedule, yes.\r\nTyler:&nbsp;Ok, great. Thank you. That is probably all the information I would need right now.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240801744mt', 1616163219, 1616163513, 2, 23, 0, 7, 0, 0, 0, 0, 3702, 0, 0, 0, 0, 'Bill Lauder', 'blauder@wpcgroup.us', '74.126.26.246', '642189e816c28fd5f0fbc21d0eead399', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Waterfront Petroleum-cus-', 'Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616163306903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163222_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bill Lauder</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616163306903--><><!--begin:1616163327961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163243_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1616163327961--><><!--begin:1616163252993--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163252_cv>:&nbsp;</b></span>ok</div><!--end:1616163252993--><><!--begin:1616163404958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163320_co>:&nbsp;</b></span>Can you please verify you are logging into the correct site by trying to log in using this page <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1616163404958--><><!--begin:1616163351071--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163350_cv>:&nbsp;</b></span>yes </div><!--end:1616163351071--><><!--begin:1616163360492--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163360_cv>:&nbsp;</b></span>i am</div><!--end:1616163360492--><><!--begin:1616163372227--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163371_cv>:&nbsp;</b></span>want me to click you link and try there</div><!--end:1616163372227--><><!--begin:1616163378423--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163378_cv>:&nbsp;</b></span>your*</div><!--end:1616163378423--><><!--begin:1616163463146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163378_co>:&nbsp;</b></span>Yes please</div><!--end:1616163463146--><><!--begin:1616163438846--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163438_cv>:&nbsp;</b></span>ok now it worked. </div><!--end:1616163438846--><><!--begin:1616163443252--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163442_cv>:&nbsp;</b></span>thank you </div><!--end:1616163443252--><><!--begin:1616163539041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163454_co>:&nbsp;</b></span>Wonderful! My pleasure! </div><!--end:1616163539041--><><!--begin:1616163542757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163458_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616163542757--><><!--begin:1616163486062--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Lauder<timestamp_1616163485_cv>:&nbsp;</b></span>nope thats all for now. thank you tiffany!</div><!--end:1616163486062--><><!--begin:1616163581200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616163497_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616163581200--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, ive been working on my 8hr hazwoper refresher for about a week now. I went to sign in and cannot sign in with my email/ password. attempted to reset my password and was told that my email is not registered to a class?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bill Lauder!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nBill Lauder:&nbsp;ok\r\nTiffany:&nbsp;Can you please verify you are logging into the correct site by trying to log in using this page https://csregsonline.com/\r\nBill Lauder:&nbsp;yes \r\nBill Lauder:&nbsp;i am\r\nBill Lauder:&nbsp;want me to click you link and try there\r\nBill Lauder:&nbsp;your*\r\nTiffany:&nbsp;Yes please\r\nBill Lauder:&nbsp;ok now it worked. \r\nBill Lauder:&nbsp;thank you \r\nTiffany:&nbsp;Wonderful! My pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBill Lauder:&nbsp;nope thats all for now. thank you tiffany!\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('240814909y5', 1616176381, 1616176577, 1, 23, 0, 4, 0, 0, 0, 0, 3624, 0, 0, 0, 0, 'parya saneipoor', 'psaneipoor@mecaenviro.com', '108.217.225.255', '4ec261cde5f3dfac61def66e079b6388', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Parya Saneipoor-cus-Online Course-_-Millennium Consulting Associates-cus-', 'I completed the first module but the second one is not black so i can\'t move to the next one', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the first module but the second one is not black so i can\'t move to the next one</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616176468993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176384_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>parya saneipoor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616176468993--><><!--begin:1616176517131--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176399_cv>:&nbsp;</b></span>Thank you, how about you?</div><!--end:1616176517131--><><!--begin:1616176515499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176431_co>:&nbsp;</b></span>I am doing well thank you! </div><!--end:1616176515499--><><!--begin:1616176539591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176455_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1616176539591--><><!--begin:1616176574438--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176456_cv>:&nbsp;</b></span>i am taking on line 8 -hr HAZWOPER</div><!--end:1616176574438--><><!--begin:1616176610083--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176492_cv>:&nbsp;</b></span>got it</div><!--end:1616176610083--><><!--begin:1616176613417--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176495_cv>:&nbsp;</b></span>thanks</div><!--end:1616176613417--><><!--begin:1616176580113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176495_co>:&nbsp;</b></span>I show you still have to log an additional 6 minutes and 56 seconds in the course to proceed to the next module.</div><!--end:1616176580113--><><!--begin:1616176584391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176500_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616176584391--><><!--begin:1616176644260--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176526_cv>:&nbsp;</b></span>|_</div><!--end:1616176644260--><><!--begin:1616176636592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616176552_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616176636592--><><!--begin:1616176682186--><div class=\'cv\'><span class=\'notranslate\'><b>parya saneipoor<timestamp_1616176564_cv>:&nbsp;</b></span>you too</div><!--end:1616176682186--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I completed the first module but the second one is not black so i can\'t move to the next one\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, parya saneipoor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nparya saneipoor:&nbsp;Thank you, how about you?\r\nTiffany:&nbsp;I am doing well thank you! \r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nparya saneipoor:&nbsp;i am taking on line 8 -hr HAZWOPER\r\nparya saneipoor:&nbsp;got it\r\nparya saneipoor:&nbsp;thanks\r\nTiffany:&nbsp;I show you still have to log an additional 6 minutes and 56 seconds in the course to proceed to the next module.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nparya saneipoor:&nbsp;|_\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nparya saneipoor:&nbsp;you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241064874h4', 1616426364, 1616426711, 2, 23, 0, 4, 0, 0, 0, 0, 2872, 0, 0, 0, 0, 'Britnee L Nesmith', 'Britnee.Nesmith@temple.edu', '155.247.230.179', 'dddf0728ecf6427cd3c083b65ff75e0c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Temple-cus-', 'Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616426453542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426367_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Britnee L Nesmith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616426453542--><><!--begin:1616426376690--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426376_cv>:&nbsp;</b></span>hello i am well</div><!--end:1616426376690--><><!--begin:1616426540961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426455_co>:&nbsp;</b></span>I see you are completed with the online portion of training.  We are currently taking registrations for this Friday classes which are scheduled for Dallas, TX, Lansing, MI, Modesto, CA Nyack, NY and Raleigh, NC</div><!--end:1616426540961--><><!--begin:1616426563032--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426477_co>:&nbsp;</b></span>Do any of these locations work for you?</div><!--end:1616426563032--><><!--begin:1616426528014--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426528_cv>:&nbsp;</b></span>no can you give me the next set of locations </div><!--end:1616426528014--><><!--begin:1616426690195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426604_co>:&nbsp;</b></span>I just sent you an email with a link to the schedule as well as information on how to register.  Once you have a location you would like to attend and find a date please call our office or email me back the Monday the week of the class you are interested in.</div><!--end:1616426690195--><><!--begin:1616426696759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426610_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616426696759--><><!--begin:1616426627779--><div class=\'cv\'><span class=\'notranslate\'><b>Britnee L Nesmith<timestamp_1616426628_cv>:&nbsp;</b></span>thank you recieved</div><!--end:1616426627779--><><!--begin:1616426751760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616426665_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616426751760--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI need to schedule my in-person hazwhoper dress out. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Britnee L Nesmith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBritnee L Nesmith:&nbsp;hello i am well\r\nTiffany:&nbsp;I see you are completed with the online portion of training.  We are currently taking registrations for this Friday classes which are scheduled for Dallas, TX, Lansing, MI, Modesto, CA Nyack, NY and Raleigh, NC\r\nTiffany:&nbsp;Do any of these locations work for you?\r\nBritnee L Nesmith:&nbsp;no can you give me the next set of locations \r\nTiffany:&nbsp;I just sent you an email with a link to the schedule as well as information on how to register.  Once you have a location you would like to attend and find a date please call our office or email me back the Monday the week of the class you are interested in.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBritnee L Nesmith:&nbsp;thank you recieved\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241155501qs', 1616516969, 1616517707, 1, 23, 0, 3, 0, 0, 0, 0, 3321, 0, 0, 0, 0, 'michael Harden', 'mharden@trccompanies.com', '67.181.59.75', 'b67cae50d8ae1f3a23896903bbaeddfd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-Confined SPace-cus-', 'I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616517061964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616516975_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>michael Harden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616517061964--><><!--begin:1616517208838--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616516991_cv>:&nbsp;</b></span>pretty good.</div><!--end:1616517208838--><><!--begin:1616517217229--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616517000_cv>:&nbsp;</b></span>and you?</div><!--end:1616517217229--><><!--begin:1616517123803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517037_co>:&nbsp;</b></span>Good thank you.  One moment while I look your account up</div><!--end:1616517123803--><><!--begin:1616517348248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517262_co>:&nbsp;</b></span>From what I see it looks like you did complete the survey which is not a requirement as for the assessment, if the next module or assessment is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.<br>Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.<br>Even if you have completed and passed all previous modules the time requirement must be met. You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.</div><!--end:1616517348248--><><!--begin:1616517679432--><div class=\'cv\'><span class=\'notranslate\'><b>michael Harden<timestamp_1616517462_cv>:&nbsp;</b></span>Thank you. If I go though and put in some review time on the mudules will I have to take the test at the end of the modules or just conduct the review time and not worry about the test at the end of the module since I have already taken the assessment?   Also do I just pick a module for time review?</div><!--end:1616517679432--><><!--begin:1616517793770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616517707_co>:&nbsp;</b></span>You can put review time in any previous module or modules.  Since you have already passed the quizzes it is not required to retake any of them.   We do advise studying the quizzes as some of the final assessment questions are based around those quiz questions. So if you are doing well on the module quizzes you should do good on the final assessment.  Once you do start the final assessment you only have 3 chances to pass with a 70% or better so lease be sure you are ready before you start.   </div><!--end:1616517793770--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I have completed all the course and the course assessments. I passed all of them. But When I clicked to take the survey link but I\'m not able to continue with the survey. Also there is an assessment at the end of the course but it too is not highlighted and I am not able to click the last module assessment\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, michael Harden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmichael Harden:&nbsp;pretty good.\r\nmichael Harden:&nbsp;and you?\r\nTiffany:&nbsp;Good thank you.  One moment while I look your account up\r\nTiffany:&nbsp;From what I see it looks like you did complete the survey which is not a requirement as for the assessment, if the next module or assessment is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.Even if you have completed and passed all previous modules the time requirement must be met. You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.\r\nmichael Harden:&nbsp;Thank you. If I go though and put in some review time on the mudules will I have to take the test at the end of the modules or just conduct the review time and not worry about the test at the end of the module since I have already taken the assessment?   Also do I just pick a module for time review?\r\nTiffany:&nbsp;You can put review time in any previous module or modules.  Since you have already passed the quizzes it is not required to retake any of them.   We do advise studying the quizzes as some of the final assessment questions are based around those quiz questions. So if you are doing well on the module quizzes you should do good on the final assessment.  Once you do start the final assessment you only have 3 chances to pass with a 70% or better so lease be sure you are ready before you start.   \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('241232963ug', 1616594437, 1616595228, 2, 23, 0, 5, 0, 0, 0, 0, 5215, 0, 0, 0, 0, 'William L Greenwood', 'maintenance@micropac.com', '76.85.7.185', 'cd53e739f39f965950c09e08d047113e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Micropac Industries Inc.-cus-', 'I\'m trying to take my on line class', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to take my on line class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616594526776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594440_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William L Greenwood</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616594526776--><><!--begin:1616594434021--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594460_cv>:&nbsp;</b></span>doing ok </div><!--end:1616594434021--><><!--begin:1616594444733--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594471_cv>:&nbsp;</b></span>how are you?</div><!--end:1616594444733--><><!--begin:1616594578681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594492_co>:&nbsp;</b></span>I am doing good.  Thanks.  Have you registered for the training yet?</div><!--end:1616594578681--><><!--begin:1616594482571--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594509_cv>:&nbsp;</b></span>yes I did</div><!--end:1616594482571--><><!--begin:1616594642161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594555_co>:&nbsp;</b></span>I am looking you up, one moment please</div><!--end:1616594642161--><><!--begin:1616594553737--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594580_cv>:&nbsp;</b></span>I am not at work today and was trying to take this class at home</div><!--end:1616594553737--><><!--begin:1616594765993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594679_co>:&nbsp;</b></span>the log in page is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1616594765993--><><!--begin:1616594774021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594687_co>:&nbsp;</b></span>Username will be your email address</div><!--end:1616594774021--><><!--begin:1616594779269--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594806_cv>:&nbsp;</b></span>I am logged in to the page not sure what to do still</div><!--end:1616594779269--><><!--begin:1616594822379--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594849_cv>:&nbsp;</b></span>it says there are no items in my training plan</div><!--end:1616594822379--><><!--begin:1616594955455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594868_co>:&nbsp;</b></span>Do you have access to you email address?</div><!--end:1616594955455--><><!--begin:1616594865266--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594892_cv>:&nbsp;</b></span>not for the micropac address</div><!--end:1616594865266--><><!--begin:1616594894514--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616594921_cv>:&nbsp;</b></span>this is on my personal computer at home</div><!--end:1616594894514--><><!--begin:1616595015590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616594929_co>:&nbsp;</b></span>Okay. I will add the course manually to your account.  Please refresh the page and the new course should be visible now </div><!--end:1616595015590--><><!--begin:1616595100675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595014_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1616595100675--><><!--begin:1616595056960--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595083_cv>:&nbsp;</b></span>how do I start it?</div><!--end:1616595056960--><><!--begin:1616595183519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595097_co>:&nbsp;</b></span>Click the course title</div><!--end:1616595183519--><><!--begin:1616595112317--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595139_cv>:&nbsp;</b></span>got it thanks</div><!--end:1616595112317--><><!--begin:1616595259533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595173_co>:&nbsp;</b></span>DO you have any more questions or is there anything else I can assist you with?</div><!--end:1616595259533--><><!--begin:1616595185500--><div class=\'cv\'><span class=\'notranslate\'><b>William L Greenwood<timestamp_1616595212_cv>:&nbsp;</b></span>thanks you have been a great help. have a nice day</div><!--end:1616595185500--><><!--begin:1616595313201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616595226_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616595313201--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to take my on line class\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, William L Greenwood!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam L Greenwood:&nbsp;doing ok \r\nWilliam L Greenwood:&nbsp;how are you?\r\nTiffany:&nbsp;I am doing good.  Thanks.  Have you registered for the training yet?\r\nWilliam L Greenwood:&nbsp;yes I did\r\nTiffany:&nbsp;I am looking you up, one moment please\r\nWilliam L Greenwood:&nbsp;I am not at work today and was trying to take this class at home\r\nTiffany:&nbsp;the log in page is https://csregsonline.com/\r\nTiffany:&nbsp;Username will be your email address\r\nWilliam L Greenwood:&nbsp;I am logged in to the page not sure what to do still\r\nWilliam L Greenwood:&nbsp;it says there are no items in my training plan\r\nTiffany:&nbsp;Do you have access to you email address?\r\nWilliam L Greenwood:&nbsp;not for the micropac address\r\nWilliam L Greenwood:&nbsp;this is on my personal computer at home\r\nTiffany:&nbsp;Okay. I will add the course manually to your account.  Please refresh the page and the new course should be visible now \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nWilliam L Greenwood:&nbsp;how do I start it?\r\nTiffany:&nbsp;Click the course title\r\nWilliam L Greenwood:&nbsp;got it thanks\r\nTiffany:&nbsp;DO you have any more questions or is there anything else I can assist you with?\r\nWilliam L Greenwood:&nbsp;thanks you have been a great help. have a nice day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('241244299r8', 1616605776, 1616606281, 1, 23, 0, 6, 0, 0, 0, 0, 2662, 0, 0, 0, 0, 'michael', 'mharden@trccompanies.com', '67.181.59.75', 'b67cae50d8ae1f3a23896903bbaeddfd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-confine space-cus-', 'I was wondering how long do I have to wait until I can re take the final assessment after failing?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering how long do I have to wait until I can re take the final assessment after failing?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1616605864900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616605778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>michael</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1616605864900--><><!--begin:1616606026452--><div class=\'cv\'><span class=\'notranslate\'><b>michael<timestamp_1616605807_cv>:&nbsp;</b></span>would be better if I had passed the exam</div><!--end:1616606026452--><><!--begin:1616606045962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616605959_co>:&nbsp;</b></span>You can retake the exam immediately if you would like but we advise after receiving a failing score to go back through and study the course content and module quizzes prior to retaking the exam.  You only have three attempts to pass the final exam.  If you fail all three attempts you will need to be re-registered for the course and complete the course in it&#39;s entirety prior to having three more attempts at the exam.  </div><!--end:1616606045962--><><!--begin:1616606255238--><div class=\'cv\'><span class=\'notranslate\'><b>michael<timestamp_1616606036_cv>:&nbsp;</b></span>thank you. plus I can say im not much of a test taker. tests are one of my handycaps</div><!--end:1616606255238--><><!--begin:1616606218261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606131_co>:&nbsp;</b></span>Something that might make things easier is if you take notes during training and refer to your notes during the exam if you would like.  </div><!--end:1616606218261--><><!--begin:1616606222333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606135_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1616606222333--><><!--begin:1616606364899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1616606278_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1616606364899--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wondering how long do I have to wait until I can re take the final assessment after failing?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, michael!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmichael:&nbsp;would be better if I had passed the exam\r\nTiffany:&nbsp;You can retake the exam immediately if you would like but we advise after receiving a failing score to go back through and study the course content and module quizzes prior to retaking the exam.  You only have three attempts to pass the final exam.  If you fail all three attempts you will need to be re-registered for the course and complete the course in it&#39;s entirety prior to having three more attempts at the exam.  \r\nmichael:&nbsp;thank you. plus I can say im not much of a test taker. tests are one of my handycaps\r\nTiffany:&nbsp;Something that might make things easier is if you take notes during training and refer to your notes during the exam if you would like.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('24166572125', 1617027187, 1617027800, 2, 23, 0, 3, 0, 0, 0, 0, 4589, 0, 0, 0, 0, 'Nicholas Cordivari', 'nikicordo17@aol.com', '69.141.130.202', 'b80d7381d68280d6ab9b56f3b387963b', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'Trying to purchase 8 hour refresher course with my account but the system says I do not have an account', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to purchase 8 hour refresher course with my account but the system says I do not have an account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617027284191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Cordivari</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617027284191--><><!--begin:1617027204425--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027204_cv>:&nbsp;</b></span>good how are you</div><!--end:1617027204425--><><!--begin:1617027438093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027349_co>:&nbsp;</b></span>When purchasing training you add the desired course(s) to your cart and at checkout you enter your email address and it will link the course to your account.  After the purchasing has been completed you will get an email with a link that you will follow.</div><!--end:1617027438093--><><!--begin:1617027391458--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027391_cv>:&nbsp;</b></span>ok, so there is no need to login when purchasing the course?</div><!--end:1617027391458--><><!--begin:1617027494066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027405_co>:&nbsp;</b></span>I do see you have an account with your aol email address which you completed your 40-Hour HAZWOPER on. </div><!--end:1617027494066--><><!--begin:1617027519065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027430_co>:&nbsp;</b></span>That is correct at checkout when you add your email address it should link the purchase to you account</div><!--end:1617027519065--><><!--begin:1617027523022--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027523_cv>:&nbsp;</b></span>when i login to view my axtivity report, i can sucessfully loin. but when i login to purchase the online training it says i do not have an account </div><!--end:1617027523022--><><!--begin:1617027529169--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027529_cv>:&nbsp;</b></span>are they two different accounts?</div><!--end:1617027529169--><><!--begin:1617027636931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027548_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1617027636931--><><!--begin:1617027664251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027575_co>:&nbsp;</b></span>One is for purchase history and the other is training history</div><!--end:1617027664251--><><!--begin:1617027630066--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027630_cv>:&nbsp;</b></span>oh ok. if i decide to not make an account when purchasing, will it automatically link to training history </div><!--end:1617027630066--><><!--begin:1617027648079--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027648_cv>:&nbsp;</b></span>if i provide my email when purchasing </div><!--end:1617027648079--><><!--begin:1617027828133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027739_co>:&nbsp;</b></span>Yes</div><!--end:1617027828133--><><!--begin:1617027753439--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027753_cv>:&nbsp;</b></span>ok thank you</div><!--end:1617027753439--><><!--begin:1617027852265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027763_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617027852265--><><!--begin:1617027777619--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Cordivari<timestamp_1617027777_cv>:&nbsp;</b></span>no thats it thanks have a good day</div><!--end:1617027777619--><><!--begin:1617027889397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617027800_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617027889397--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Trying to purchase 8 hour refresher course with my account but the system says I do not have an account\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Nicholas Cordivari!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas Cordivari:&nbsp;good how are you\r\nTiffany:&nbsp;When purchasing training you add the desired course(s) to your cart and at checkout you enter your email address and it will link the course to your account.  After the purchasing has been completed you will get an email with a link that you will follow.\r\nNicholas Cordivari:&nbsp;ok, so there is no need to login when purchasing the course?\r\nTiffany:&nbsp;I do see you have an account with your aol email address which you completed your 40-Hour HAZWOPER on. \r\nTiffany:&nbsp;That is correct at checkout when you add your email address it should link the purchase to you account\r\nNicholas Cordivari:&nbsp;when i login to view my axtivity report, i can sucessfully loin. but when i login to purchase the online training it says i do not have an account \r\nNicholas Cordivari:&nbsp;are they two different accounts?\r\nTiffany:&nbsp;Yes that is correct\r\nTiffany:&nbsp;One is for purchase history and the other is training history\r\nNicholas Cordivari:&nbsp;oh ok. if i decide to not make an account when purchasing, will it automatically link to training history \r\nNicholas Cordivari:&nbsp;if i provide my email when purchasing \r\nTiffany:&nbsp;Yes\r\nNicholas Cordivari:&nbsp;ok thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nNicholas Cordivari:&nbsp;no thats it thanks have a good day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('241683477qz', 1617044942, 1617045959, 1, 23, 0, 2, 0, 0, 0, 0, 3715, 0, 0, 0, 0, 'sterling smith', 'ssmi15@lsuhsc.edu', '68.227.70.204', '17cecbc095bec8c5cce1e14f84d54723', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-lsuhsc-cus-Online Course-_-8 hour hazwoper refresher course-cus-', 'not allowing to advance to next section after completing last section', '<div class=\'ca\'><div class=\'info_box\'><i>not allowing to advance to next section after completing last section</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617045039560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617044950_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>sterling smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617045039560--><><!--begin:1617045074851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617044985_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1617045074851--><><!--begin:1617045150619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045061_co>:&nbsp;</b></span>I see lesson 02: Principles of Safety is unlocked and able to start.</div><!--end:1617045150619--><><!--begin:1617045114711--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045103_cv>:&nbsp;</b></span>It wont open up</div><!--end:1617045114711--><><!--begin:1617045158723--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045147_cv>:&nbsp;</b></span>it sends me back to the previous lesson & score</div><!--end:1617045158723--><><!--begin:1617045237331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045148_co>:&nbsp;</b></span>Which browser are logged in under</div><!--end:1617045237331--><><!--begin:1617045186448--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045174_cv>:&nbsp;</b></span>outlook</div><!--end:1617045186448--><><!--begin:1617045292385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045203_co>:&nbsp;</b></span>Google Chrome, Internet Explorer, Microsoft Edge, Safari</div><!--end:1617045292385--><><!--begin:1617045269122--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045257_cv>:&nbsp;</b></span>Internet explorer</div><!--end:1617045269122--><><!--begin:1617045432365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045343_co>:&nbsp;</b></span>Please log in under a different browser as Internet Explorer does not support our training and may cause errors such as the one you are experiencing </div><!--end:1617045432365--><><!--begin:1617045528937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045440_co>:&nbsp;</b></span>Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.</div><!--end:1617045528937--><><!--begin:1617045529687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045440_co>:&nbsp;</b></span>Note: Microsoft Internet Explorer is not recommended</div><!--end:1617045529687--><><!--begin:1617045545123--><div class=\'cv\'><span class=\'notranslate\'><b>sterling smith<timestamp_1617045533_cv>:&nbsp;</b></span>Microsoft exchange</div><!--end:1617045545123--><><!--begin:1617045817093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045728_co>:&nbsp;</b></span>Sterling I do see that you have been training under Internet Explorer.  Please log out and log back in using one of the above listed browser types and you should be able to proceed through the training.  </div><!--end:1617045817093--><><!--begin:1617046048800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617045959_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617046048800--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'not allowing to advance to next section after completing last section\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, sterling smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nTiffany:&nbsp;I see lesson 02: Principles of Safety is unlocked and able to start.\r\nsterling smith:&nbsp;It wont open up\r\nsterling smith:&nbsp;it sends me back to the previous lesson & score\r\nTiffany:&nbsp;Which browser are logged in under\r\nsterling smith:&nbsp;outlook\r\nTiffany:&nbsp;Google Chrome, Internet Explorer, Microsoft Edge, Safari\r\nsterling smith:&nbsp;Internet explorer\r\nTiffany:&nbsp;Please log in under a different browser as Internet Explorer does not support our training and may cause errors such as the one you are experiencing \r\nTiffany:&nbsp;Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.\r\nTiffany:&nbsp;Note: Microsoft Internet Explorer is not recommended\r\nsterling smith:&nbsp;Microsoft exchange\r\nTiffany:&nbsp;Sterling I do see that you have been training under Internet Explorer.  Please log out and log back in using one of the above listed browser types and you should be able to proceed through the training.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2419298572y', 1617291322, 1617291747, 2, 23, 0, 13, 0, 0, 0, 0, 1922, 0, 0, 0, 0, 'jesse reyes', 'jesse.reyes@signatureflight.com', '204.239.11.6', 'b50585ad1384745b8745a5a29f889e6f', 'Select Area of Inquiry:-_-Other-cus-Company-_-Signature Aviation -cus-', 'Cant find the CFR 139 fueling supervisor course', '<div class=\'ca\'><div class=\'info_box\'><i>Cant find the CFR 139 fueling supervisor course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617291432715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291342_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>jesse reyes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617291432715--><><!--begin:1617291615279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291525_co>:&nbsp;</b></span>I do not believe we offer the training you are looking for specifically.  </div><!--end:1617291615279--><><!--begin:1617291637304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291547_co>:&nbsp;</b></span>I have sent you an email with the updated course catalog.  </div><!--end:1617291637304--><><!--begin:1617291584595--><div class=\'cv\'><span class=\'notranslate\'><b>jesse reyes<timestamp_1617291584_cv>:&nbsp;</b></span>perfect thank you</div><!--end:1617291584595--><><!--begin:1617291707609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291617_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617291707609--><><!--begin:1617291837922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617291747_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617291837922--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Cant find the CFR 139 fueling supervisor course\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, jesse reyes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;I do not believe we offer the training you are looking for specifically.  \r\nTiffany:&nbsp;I have sent you an email with the updated course catalog.  \r\njesse reyes:&nbsp;perfect thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2419448066j', 1617306313, 1617306358, 2, 23, 0, 5, 0, 0, 0, 0, 1169, 0, 0, 0, 0, 'Randall W Craig', 'rwc8765@gmail.com', '67.135.7.82', '2232366399653053e1692e2c8aee2bc1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Texegy-cus-', 'For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person', '<div class=\'ca\'><div class=\'info_box\'><i>For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617306406267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617306315_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Randall W Craig</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617306406267--><><!--begin:1617306326648--><div class=\'cv\'><span class=\'notranslate\'><b>Randall W Craig<timestamp_1617306327_cv>:&nbsp;</b></span>good</div><!--end:1617306326648--><><!--begin:1617306430011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617306339_co>:&nbsp;</b></span>yes that is correct</div><!--end:1617306430011--><><!--begin:1617306350338--><div class=\'cv\'><span class=\'notranslate\'><b>Randall W Craig<timestamp_1617306350_cv>:&nbsp;</b></span>thank you</div><!--end:1617306350338--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For Hydrogen Sulfide Safety Awareness for the Oil and Gas Industry - Online Training. \r\nOn product description is one seat same as one person\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Randall W Craig!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRandall W Craig:&nbsp;good\r\nTiffany:&nbsp;yes that is correct\r\nRandall W Craig:&nbsp;thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242031544s9', 1617393026, 1617393897, 2, 23, 0, 11, 0, 0, 0, 0, 5868, 0, 0, 0, 0, 'Jennifer Simms', 'jennifer.simms@jacobs.com', '108.71.211.192', 'a5b1f6423c62be200011d94d4ea49732', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Jacobs-cus-', 'I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?', '<div class=\'ca\'><div class=\'info_box\'><i>I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617393119513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393028_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Simms</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617393119513--><><!--begin:1617393040671--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393040_cv>:&nbsp;</b></span>I am well. How are you?</div><!--end:1617393040671--><><!--begin:1617393166235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393075_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1617393166235--><><!--begin:1617393174145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393083_co>:&nbsp;</b></span>One moment while I pull up those dates</div><!--end:1617393174145--><><!--begin:1617393111463--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393111_cv>:&nbsp;</b></span>okay, thank you</div><!--end:1617393111463--><><!--begin:1617393358200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393267_co>:&nbsp;</b></span>Cleveland, OH 06/01-06/04...Cincinnati, OH 06/15-06/18......Columbus, OH 06/22-06/25</div><!--end:1617393358200--><><!--begin:1617393376440--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393376_cv>:&nbsp;</b></span>are those in-person all week, or a hybrid?</div><!--end:1617393376440--><><!--begin:1617393493672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393402_co>:&nbsp;</b></span>in person 4/10-hour days</div><!--end:1617393493672--><><!--begin:1617393434099--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393434_cv>:&nbsp;</b></span>are there any hydrid options?</div><!--end:1617393434099--><><!--begin:1617393564928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393474_co>:&nbsp;</b></span>Yes we have online options with hands-on portion included</div><!--end:1617393564928--><><!--begin:1617393577867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393487_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1617393577867--><><!--begin:1617393584800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393494_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1617393584800--><><!--begin:1617393544019--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393544_cv>:&nbsp;</b></span>what are the dates for the hybrid classes?</div><!--end:1617393544019--><><!--begin:1617393710237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393619_co>:&nbsp;</b></span>Those are online classes so you can start almost immediately after registration</div><!--end:1617393710237--><><!--begin:1617393641157--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393641_cv>:&nbsp;</b></span>when are the in-person portions of the class offered?</div><!--end:1617393641157--><><!--begin:1617393814552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393723_co>:&nbsp;</b></span>Those are scheduled for the last days of the seminar classes so 06/04 in Cleveland, OH..06/18 in Cincinnati, OH and 06/25 in Columbus, OH</div><!--end:1617393814552--><><!--begin:1617393754957--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393755_cv>:&nbsp;</b></span>okay, so they could do it online, and then attend the 4th day in-person. I got it! thank you!</div><!--end:1617393754957--><><!--begin:1617393881602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393790_co>:&nbsp;</b></span>Yes!  Before they can register for the in person portion they have to have the online portion completed. </div><!--end:1617393881602--><><!--begin:1617393828789--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393828_cv>:&nbsp;</b></span>oh, okay</div><!--end:1617393828789--><><!--begin:1617393950476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393859_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1617393950476--><><!--begin:1617393872591--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393872_cv>:&nbsp;</b></span>no, that is all. thank you for all of your help!</div><!--end:1617393872591--><><!--begin:1617393977325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617393886_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617393977325--><><!--begin:1617393893114--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Simms<timestamp_1617393893_cv>:&nbsp;</b></span>you too!</div><!--end:1617393893114--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have two new employees starting on May 24th and they will need to take the OSHA 40-hour course. What are the available dates for this in Cincinnati or Columbus Ohio?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jennifer Simms!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJennifer Simms:&nbsp;I am well. How are you?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;One moment while I pull up those dates\r\nJennifer Simms:&nbsp;okay, thank you\r\nTiffany:&nbsp;Cleveland, OH 06/01-06/04...Cincinnati, OH 06/15-06/18......Columbus, OH 06/22-06/25\r\nJennifer Simms:&nbsp;are those in-person all week, or a hybrid?\r\nTiffany:&nbsp;in person 4/10-hour days\r\nJennifer Simms:&nbsp;are there any hydrid options?\r\nTiffany:&nbsp;Yes we have online options with hands-on portion included\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nJennifer Simms:&nbsp;what are the dates for the hybrid classes?\r\nTiffany:&nbsp;Those are online classes so you can start almost immediately after registration\r\nJennifer Simms:&nbsp;when are the in-person portions of the class offered?\r\nTiffany:&nbsp;Those are scheduled for the last days of the seminar classes so 06/04 in Cleveland, OH..06/18 in Cincinnati, OH and 06/25 in Columbus, OH\r\nJennifer Simms:&nbsp;okay, so they could do it online, and then attend the 4th day in-person. I got it! thank you!\r\nTiffany:&nbsp;Yes!  Before they can register for the in person portion they have to have the online portion completed. \r\nJennifer Simms:&nbsp;oh, okay\r\nTiffany:&nbsp;Do you have any other questions?\r\nJennifer Simms:&nbsp;no, that is all. thank you for all of your help!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJennifer Simms:&nbsp;you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242033315rr', 1617394793, 1617395031, 2, 23, 0, 11, 0, 0, 0, 0, 3205, 0, 0, 0, 0, 'Jed Davis', 'Jed.Davis@cordenpharma.com', '204.133.30.36', 'e3e79fff9996396ec8695adf7b0e8acc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Corden Pharma-cus-', 'I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? ', '<div class=\'ca\'><div class=\'info_box\'><i>I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617394886750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394795_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jed Davis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617394886750--><><!--begin:1617394806170--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394806_cv>:&nbsp;</b></span>Im good how are you?</div><!--end:1617394806170--><><!--begin:1617394918683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394827_co>:&nbsp;</b></span>I am good thank you.  Please give me one moment to look you up?</div><!--end:1617394918683--><><!--begin:1617394839896--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394839_cv>:&nbsp;</b></span>Okay! </div><!--end:1617394839896--><><!--begin:1617394934819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394844_co>:&nbsp;</b></span>Did you place the original order today?</div><!--end:1617394934819--><><!--begin:1617394898903--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394899_cv>:&nbsp;</b></span>No about a month ago. I knew more managers would miss the deadline and want me to register students </div><!--end:1617394898903--><><!--begin:1617394982714--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394982_cv>:&nbsp;</b></span>If not no big deal. I&#39;ll just another PO started next week. But I was hoping to maybe use my credit card today </div><!--end:1617394982714--><><!--begin:1617395081149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617394990_co>:&nbsp;</b></span>I see.  Unfortunately we can not change that order since it has been fullfilled that long ago. </div><!--end:1617395081149--><><!--begin:1617394997617--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617394997_cv>:&nbsp;</b></span>No worries! </div><!--end:1617394997617--><><!--begin:1617395099092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617395008_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1617395099092--><><!--begin:1617395016232--><div class=\'cv\'><span class=\'notranslate\'><b>Jed Davis<timestamp_1617395016_cv>:&nbsp;</b></span>That&#39;s all I needed! </div><!--end:1617395016232--><><!--begin:1617395118989--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617395028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617395118989--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I had a few more students pop up for purchase for the 24 hour class. Can I purchase 3 more students now for the larger discounted rate or no? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jed Davis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJed Davis:&nbsp;Im good how are you?\r\nTiffany:&nbsp;I am good thank you.  Please give me one moment to look you up?\r\nJed Davis:&nbsp;Okay! \r\nTiffany:&nbsp;Did you place the original order today?\r\nJed Davis:&nbsp;No about a month ago. I knew more managers would miss the deadline and want me to register students \r\nJed Davis:&nbsp;If not no big deal. I&#39;ll just another PO started next week. But I was hoping to maybe use my credit card today \r\nTiffany:&nbsp;I see.  Unfortunately we can not change that order since it has been fullfilled that long ago. \r\nJed Davis:&nbsp;No worries! \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nJed Davis:&nbsp;That&#39;s all I needed! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242281835qa', 1617643341, 1617643502, 2, 23, 0, 4, 0, 0, 5, 0, 2019, 0, 0, 0, 0, 'Andrew Voyer', 'andy.voyer@state.mn.us', '156.98.161.187', 'c0de0cba1d364be00abc4ed46b6fb8fd', 'Select Area of Inquiry:-_-Other-cus-Company-_-MNOPS-cus-', 'Is there a way I can get a receipt for the class I booked for my fiscal team?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a way I can get a receipt for the class I booked for my fiscal team?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617643437388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643345_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Voyer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617643437388--><><!--begin:1617643333680--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643359_cv>:&nbsp;</b></span>great. </div><!--end:1617643333680--><><!--begin:1617643470373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643378_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1617643470373--><><!--begin:1617643511761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643419_co>:&nbsp;</b></span>Order # 11875 possible for an online 24-HOur HAZWOPER</div><!--end:1617643511761--><><!--begin:1617643437786--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643463_cv>:&nbsp;</b></span>I just found the receipt. I never thought to look in a spot I keep it. You gave me that idea. Thanks!</div><!--end:1617643437786--><><!--begin:1617643570840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643478_co>:&nbsp;</b></span>Of course!</div><!--end:1617643570840--><><!--begin:1617643574845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617643482_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617643574845--><><!--begin:1617643474836--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Voyer<timestamp_1617643500_cv>:&nbsp;</b></span>nope. Everything is good. </div><!--end:1617643474836--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is there a way I can get a receipt for the class I booked for my fiscal team?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Voyer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Voyer:&nbsp;great. \r\nTiffany:&nbsp;Do you have an order number?\r\nTiffany:&nbsp;Order # 11875 possible for an online 24-HOur HAZWOPER\r\nAndrew Voyer:&nbsp;I just found the receipt. I never thought to look in a spot I keep it. You gave me that idea. Thanks!\r\nTiffany:&nbsp;Of course!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndrew Voyer:&nbsp;nope. Everything is good. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('242369809ha', 1617731301, 1617732808, 2, 23, 0, 6, 0, 0, 0, 0, 6929, 0, 0, 0, 0, 'Leslie Ball', 'leslie.ball@technicair.com', '204.239.11.6', 'a491f4288a62c5df92049d6c2949186c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SIGNATURE TECHNICAIR-cus-', 'Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617731398450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731305_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leslie Ball</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617731398450--><><!--begin:1617731318162--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731318_cv>:&nbsp;</b></span>ok.</div><!--end:1617731318162--><><!--begin:1617731398260--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731398_cv>:&nbsp;</b></span>We only ship air express so is the IATA online class what I need?</div><!--end:1617731398260--><><!--begin:1617731507619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731414_co>:&nbsp;</b></span>Yes the IATA course is for Dangerous Goods Transportation shipping internationally by air.  DOT HAZMAT covers the ground transportation requirements which is a pre-requisite to this course.  </div><!--end:1617731507619--><><!--begin:1617731538057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731445_co>:&nbsp;</b></span>The IATA Dangerous Goods Transportation has a mandatory prerequisite due to the advanced nature of the content being covered in this course. The student must show successful completion of one of the following courses:<br><br>A current IATA Certification (within the last 12 months) or<br>A current DOT Hazmat Transportation Certification (within the last 2 years) under 49 CFR 172.704</div><!--end:1617731538057--><><!--begin:1617731472961--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731473_cv>:&nbsp;</b></span>I used to do the DOT which is ground but we never ship ground. FedEx told me for air this was all I need. We are not going to continue groudn training.</div><!--end:1617731472961--><><!--begin:1617731535186--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731535_cv>:&nbsp;</b></span>I have taken HAZMAT in the past with you guys.</div><!--end:1617731535186--><><!--begin:1617731716121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731623_co>:&nbsp;</b></span>i see you have completed your IATA as well.  You are due for a refresher this year since the last course was completed in 2019.  But your DOT HAZMAT re-certification is due this year as well.   </div><!--end:1617731716121--><><!--begin:1617731730699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731638_co>:&nbsp;</b></span>I understand you want to discontinue doing the DOT HAZMAT</div><!--end:1617731730699--><><!--begin:1617731747827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731655_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.</div><!--end:1617731747827--><><!--begin:1617731674597--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731674_cv>:&nbsp;</b></span>Yes. <a href=\'tel:4062243430\' target=\'_blank\' rel=\'noopener noreferrer\'>406-224-3430</a></div><!--end:1617731674597--><><!--begin:1617731779688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731687_co>:&nbsp;</b></span>calling now</div><!--end:1617731779688--><><!--begin:1617731788075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731695_co>:&nbsp;</b></span>Have a great day!</div><!--end:1617731788075--><><!--begin:1617731897155--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731804_co>:&nbsp;</b></span>I apologize it seems we had a bad connection</div><!--end:1617731897155--><><!--begin:1617731911306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731818_co>:&nbsp;</b></span>Could you hear me?</div><!--end:1617731911306--><><!--begin:1617731908737--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731909_cv>:&nbsp;</b></span>I could hear and I have full bars</div><!--end:1617731908737--><><!--begin:1617731919537--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731919_cv>:&nbsp;</b></span>it just hung up for whatever reason</div><!--end:1617731919537--><><!--begin:1617731954730--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617731955_cv>:&nbsp;</b></span>Fedex is local to us and again I can take it at another company if I need to do that.</div><!--end:1617731954730--><><!--begin:1617732048814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617731956_co>:&nbsp;</b></span>I could not hear you but the same thing happened it just hung up while I was talking.</div><!--end:1617732048814--><><!--begin:1617732003986--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732004_cv>:&nbsp;</b></span>According to FedEx I only need the DGR to ship express air with them.</div><!--end:1617732003986--><><!--begin:1617732107043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732014_co>:&nbsp;</b></span>I am going to have another Rep call you to discuss this training.  Hopefully they will have better reception.  </div><!--end:1617732107043--><><!--begin:1617732023738--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732024_cv>:&nbsp;</b></span>Ok.</div><!--end:1617732023738--><><!--begin:1617732690090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732597_co>:&nbsp;</b></span>Tracy will be calling you shortly</div><!--end:1617732690090--><><!--begin:1617732701681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732609_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617732701681--><><!--begin:1617732611475--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Ball<timestamp_1617732611_cv>:&nbsp;</b></span>nevermind, thanks anyway</div><!--end:1617732611475--><><!--begin:1617732719250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732626_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617732719250--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the IATA (Dangerous Goods Transportation) the online class I want for shipping air DGR items?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Leslie Ball!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeslie Ball:&nbsp;ok.\r\nLeslie Ball:&nbsp;We only ship air express so is the IATA online class what I need?\r\nTiffany:&nbsp;Yes the IATA course is for Dangerous Goods Transportation shipping internationally by air.  DOT HAZMAT covers the ground transportation requirements which is a pre-requisite to this course.  \r\nTiffany:&nbsp;The IATA Dangerous Goods Transportation has a mandatory prerequisite due to the advanced nature of the content being covered in this course. The student must show successful completion of one of the following courses:A current IATA Certification (within the last 12 months) orA current DOT Hazmat Transportation Certification (within the last 2 years) under 49 CFR 172.704\r\nLeslie Ball:&nbsp;I used to do the DOT which is ground but we never ship ground. FedEx told me for air this was all I need. We are not going to continue groudn training.\r\nLeslie Ball:&nbsp;I have taken HAZMAT in the past with you guys.\r\nTiffany:&nbsp;i see you have completed your IATA as well.  You are due for a refresher this year since the last course was completed in 2019.  But your DOT HAZMAT re-certification is due this year as well.   \r\nTiffany:&nbsp;I understand you want to discontinue doing the DOT HAZMAT\r\nTiffany:&nbsp;I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.\r\nLeslie Ball:&nbsp;Yes. tel:4062243430\r\nTiffany:&nbsp;calling now\r\nTiffany:&nbsp;Have a great day!\r\nTiffany:&nbsp;I apologize it seems we had a bad connection\r\nTiffany:&nbsp;Could you hear me?\r\nLeslie Ball:&nbsp;I could hear and I have full bars\r\nLeslie Ball:&nbsp;it just hung up for whatever reason\r\nLeslie Ball:&nbsp;Fedex is local to us and again I can take it at another company if I need to do that.\r\nTiffany:&nbsp;I could not hear you but the same thing happened it just hung up while I was talking.\r\nLeslie Ball:&nbsp;According to FedEx I only need the DGR to ship express air with them.\r\nTiffany:&nbsp;I am going to have another Rep call you to discuss this training.  Hopefully they will have better reception.  \r\nLeslie Ball:&nbsp;Ok.\r\nTiffany:&nbsp;Tracy will be calling you shortly\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nLeslie Ball:&nbsp;nevermind, thanks anyway\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242370525ez', 1617732034, 1617732393, 2, 23, 0, 7, 0, 0, 0, 0, 2711, 0, 0, 0, 0, 'Austin Crowl', 'Austin.crowl93@gmail.com', '76.188.1.145', 'e8ec8e2d7db276b129a38decfd36e2d9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Ohio Air National Guard-cus-', 'I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617732130911--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732038_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Austin Crowl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617732130911--><><!--begin:1617732056029--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732056_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1617732056029--><><!--begin:1617732155250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732062_co>:&nbsp;</b></span>Yes you should have received a link in your email.</div><!--end:1617732155250--><><!--begin:1617732113477--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732113_cv>:&nbsp;</b></span>Okay I didn&#39;t see that, am I able to forward that email to someone else and they can set up their own account?</div><!--end:1617732113477--><><!--begin:1617732271554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732178_co>:&nbsp;</b></span>So you will set up an account as a group manager.  Then once you are logged in you can invite another employee to complete the training and they will get their own email to create a training account.  </div><!--end:1617732271554--><><!--begin:1617732233185--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732233_cv>:&nbsp;</b></span>Okay, but I won&#39;t have to do anything with the training? I just invite the employee that needs to complete the training?</div><!--end:1617732233185--><><!--begin:1617732445897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732353_co>:&nbsp;</b></span>Yes that is correct you are able to either accept the training as your own which in your case you will not or add a participant (invite another employee).  After you have invited the other employee they training will be linked to them and their account once they have it set up.</div><!--end:1617732445897--><><!--begin:1617732372138--><div class=\'cv\'><span class=\'notranslate\'><b>Austin Crowl<timestamp_1617732372_cv>:&nbsp;</b></span>Okay thank you! Have a great day!</div><!--end:1617732372138--><><!--begin:1617732482921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617732390_co>:&nbsp;</b></span>You as well!!</div><!--end:1617732482921--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased an online training, is there. Link I go to for it or will something be delivered to the address I listed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Austin Crowl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAustin Crowl:&nbsp;I&#39;m good thanks\r\nTiffany:&nbsp;Yes you should have received a link in your email.\r\nAustin Crowl:&nbsp;Okay I didn&#39;t see that, am I able to forward that email to someone else and they can set up their own account?\r\nTiffany:&nbsp;So you will set up an account as a group manager.  Then once you are logged in you can invite another employee to complete the training and they will get their own email to create a training account.  \r\nAustin Crowl:&nbsp;Okay, but I won&#39;t have to do anything with the training? I just invite the employee that needs to complete the training?\r\nTiffany:&nbsp;Yes that is correct you are able to either accept the training as your own which in your case you will not or add a participant (invite another employee).  After you have invited the other employee they training will be linked to them and their account once they have it set up.\r\nAustin Crowl:&nbsp;Okay thank you! Have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('242613372jn', 1617974847, 1617975414, 2, 23, 0, 7, 0, 0, 0, 0, 3228, 0, 0, 0, 0, 'matt', 'matthewfoltz2@gmail.com', '65.185.152.14', 'd06e63821345764713a6a6bdbbff18a1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-CKS-cus-', 'Hi, i was wondering how long the training class/test are available after purchasing?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, i was wondering how long the training class/test are available after purchasing?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617974944892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617974850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617974944892--><><!--begin:1617974774414--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617974859_cv>:&nbsp;</b></span>good you</div><!--end:1617974774414--><><!--begin:1617975046894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617974952_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1617975046894--><><!--begin:1617974869903--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617974954_cv>:&nbsp;</b></span>Hi, i was wondering how long the training class/test are available after purchasing?</div><!--end:1617974869903--><><!--begin:1617975117735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975023_co>:&nbsp;</b></span>After purchasing online training you have one year from the date of purchase to accept the seat or invite another to complete the training. An employee has 30 days to accept the invite before it expires returning the seat back into the companies account to future use.  After a seat invite is accepted, students have 90 days to complete the online training (including the test/assessment) before it expires.    </div><!--end:1617975117735--><><!--begin:1617975188130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975094_co>:&nbsp;</b></span>If you were to by and start training today, you would have 90 days to complete the online course including the exam.  </div><!--end:1617975188130--><><!--begin:1617975015700--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617975100_cv>:&nbsp;</b></span>thank you@</div><!--end:1617975015700--><><!--begin:1617975206123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975112_co>:&nbsp;</b></span>Sure thing!</div><!--end:1617975206123--><><!--begin:1617975213949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975119_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1617975213949--><><!--begin:1617975130540--><div class=\'cv\'><span class=\'notranslate\'><b>matt<timestamp_1617975215_cv>:&nbsp;</b></span>no thank you</div><!--end:1617975130540--><><!--begin:1617975316036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617975222_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617975316036--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, i was wondering how long the training class/test are available after purchasing?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmatt:&nbsp;good you\r\nTiffany:&nbsp;I am good thank you!\r\nmatt:&nbsp;Hi, i was wondering how long the training class/test are available after purchasing?\r\nTiffany:&nbsp;After purchasing online training you have one year from the date of purchase to accept the seat or invite another to complete the training. An employee has 30 days to accept the invite before it expires returning the seat back into the companies account to future use.  After a seat invite is accepted, students have 90 days to complete the online training (including the test/assessment) before it expires.    \r\nTiffany:&nbsp;If you were to by and start training today, you would have 90 days to complete the online course including the exam.  \r\nmatt:&nbsp;thank you@\r\nTiffany:&nbsp;Sure thing!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nmatt:&nbsp;no thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2426147338n', 1617976206, 1617976875, 2, 23, 0, 6, 0, 0, 0, 0, 3792, 0, 0, 0, 0, 'Adele Fequiere', 'adele.fequiere@aptim.com', '70.184.169.17', '7b149e1aa4873e3a5d518c2ce7e47a7e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-APTIM Federal Services-cus-', 'Could I have my certificate emailed? When is the estimated date of arrival?', '<div class=\'ca\'><div class=\'info_box\'><i>Could I have my certificate emailed? When is the estimated date of arrival?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1617976302290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976208_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adele Fequiere</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1617976302290--><><!--begin:1617976328595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976234_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1617976328595--><><!--begin:1617976289422--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976289_cv>:&nbsp;</b></span>Good! Okay.</div><!--end:1617976289422--><><!--begin:1617976546990--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976547_cv>:&nbsp;</b></span>Hi, are you still there?</div><!--end:1617976546990--><><!--begin:1617976648975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976554_co>:&nbsp;</b></span>Normally certificate will be sent out via US Mail within a few days of completing the course.  Then it takes between 7-10 business days for it to arrive at the company location.  </div><!--end:1617976648975--><><!--begin:1617976579342--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976579_cv>:&nbsp;</b></span>Is the company location Norfolk, VA or Baton Rouge?</div><!--end:1617976579342--><><!--begin:1617976718710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976624_co>:&nbsp;</b></span>One moment please</div><!--end:1617976718710--><><!--begin:1617976803185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976709_co>:&nbsp;</b></span>Sulphur, LA is the company location we are currently sending the certificates to per APTIMs contract.  </div><!--end:1617976803185--><><!--begin:1617976819836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976725_co>:&nbsp;</b></span>It looks like our certificate printer is out of service temporarily.  We are in the process of getting it repaired.<br><br>Due to this internal error, I will send you a PDF certificate at no fee.  I will get this over to you later today.</div><!--end:1617976819836--><><!--begin:1617976769600--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976769_cv>:&nbsp;</b></span>Okay, thank you!</div><!--end:1617976769600--><><!--begin:1617976871754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976777_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1617976871754--><><!--begin:1617976835390--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976835_cv>:&nbsp;</b></span>No, PDF certificate is good!</div><!--end:1617976835390--><><!--begin:1617976937204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1617976843_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1617976937204--><><!--begin:1617976869358--><div class=\'cv\'><span class=\'notranslate\'><b>Adele Fequiere<timestamp_1617976869_cv>:&nbsp;</b></span>You too, thanks!</div><!--end:1617976869358--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could I have my certificate emailed? When is the estimated date of arrival?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Adele Fequiere!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please\r\nAdele Fequiere:&nbsp;Good! Okay.\r\nAdele Fequiere:&nbsp;Hi, are you still there?\r\nTiffany:&nbsp;Normally certificate will be sent out via US Mail within a few days of completing the course.  Then it takes between 7-10 business days for it to arrive at the company location.  \r\nAdele Fequiere:&nbsp;Is the company location Norfolk, VA or Baton Rouge?\r\nTiffany:&nbsp;One moment please\r\nTiffany:&nbsp;Sulphur, LA is the company location we are currently sending the certificates to per APTIMs contract.  \r\nTiffany:&nbsp;It looks like our certificate printer is out of service temporarily.  We are in the process of getting it repaired.Due to this internal error, I will send you a PDF certificate at no fee.  I will get this over to you later today.\r\nAdele Fequiere:&nbsp;Okay, thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAdele Fequiere:&nbsp;No, PDF certificate is good!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAdele Fequiere:&nbsp;You too, thanks!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('242877584kt', 1618239075, 1618239754, 2, 23, 0, 4, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Kim', 'kwolters@miottawa.org', '198.110.87.9', 'a6f34c1df72ec9b3343910638628b29b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-county-cus-', 'Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618239174727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239079_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618239174727--><><!--begin:1618239247921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239152_co>:&nbsp;</b></span>The Lansing, MI location is currently held at the University Quality Inn, 3121 East Grand River Ave, Lansing, MI 48912</div><!--end:1618239247921--><><!--begin:1618239334941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239239_co>:&nbsp;</b></span>The 24-Hour HAZOPWER does not require a dress out portion where you are getting into the PPE.  The hands-on portion is included with the 40-Hour HAZWOPER per OSHA regulations.  </div><!--end:1618239334941--><><!--begin:1618239294623--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239294_cv>:&nbsp;</b></span>Thank you! I have done the 40 hours so and did that so wasn&#39;t sure about 24 hours that I need for my staff. </div><!--end:1618239294623--><><!--begin:1618239318308--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239318_cv>:&nbsp;</b></span>Is this a local instructor that teaches the course?</div><!--end:1618239318308--><><!--begin:1618239570812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239475_co>:&nbsp;</b></span>We have multiple instructors/trainers we use for our courses throughout the US.  I do see we have a trainer local to Michigan so he would most likely be the one teaching that class. </div><!--end:1618239570812--><><!--begin:1618239521489--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239521_cv>:&nbsp;</b></span>May I ask who that instructor is?</div><!--end:1618239521489--><><!--begin:1618239704740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239609_co>:&nbsp;</b></span>Scott Browne</div><!--end:1618239704740--><><!--begin:1618239756740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239661_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618239756740--><><!--begin:1618239711989--><div class=\'cv\'><span class=\'notranslate\'><b>Kim<timestamp_1618239712_cv>:&nbsp;</b></span>Not at this moment If I have any more questions I will chat again</div><!--end:1618239711989--><><!--begin:1618239818854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618239723_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618239818854--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get more information about your Lansing location for Hazwoper 24 hour in-person training? The google map doesn\'t provide a location but a parking lot. Is there any hands-on training or just class training? Who are your instructors? Are they Michigan based instructors?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;The Lansing, MI location is currently held at the University Quality Inn, 3121 East Grand River Ave, Lansing, MI 48912\r\nTiffany:&nbsp;The 24-Hour HAZOPWER does not require a dress out portion where you are getting into the PPE.  The hands-on portion is included with the 40-Hour HAZWOPER per OSHA regulations.  \r\nKim:&nbsp;Thank you! I have done the 40 hours so and did that so wasn&#39;t sure about 24 hours that I need for my staff. \r\nKim:&nbsp;Is this a local instructor that teaches the course?\r\nTiffany:&nbsp;We have multiple instructors/trainers we use for our courses throughout the US.  I do see we have a trainer local to Michigan so he would most likely be the one teaching that class. \r\nKim:&nbsp;May I ask who that instructor is?\r\nTiffany:&nbsp;Scott Browne\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKim:&nbsp;Not at this moment If I have any more questions I will chat again\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24296696336', 1618328436, 1618328740, 2, 23, 0, 4, 0, 0, 0, 0, 2838, 0, 0, 0, 0, 'Michaela Papp', 'michaela.papp@hawkinsinc.com', '50.225.187.2', '2d94b9b267f3335602ca0d401e783124', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Hawkins-cus-', 'Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618328535557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328439_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michaela Papp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618328535557--><><!--begin:1618328501198--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328501_cv>:&nbsp;</b></span>Hello!</div><!--end:1618328501198--><><!--begin:1618328503380--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328503_cv>:&nbsp;</b></span>i&#39;m ok how are you?</div><!--end:1618328503380--><><!--begin:1618328609884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328513_co>:&nbsp;</b></span>We will manually process the order and send you out the details for class.</div><!--end:1618328609884--><><!--begin:1618328616739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328520_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1618328616739--><><!--begin:1618328620709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328524_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618328620709--><><!--begin:1618328531421--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328531_cv>:&nbsp;</b></span>ok can you give me a ballpark on what to expect? </div><!--end:1618328531421--><><!--begin:1618328544999--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328545_cv>:&nbsp;</b></span>need to plan ahead - generally 7-3 each day? 8-4? </div><!--end:1618328544999--><><!--begin:1618328733542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328637_co>:&nbsp;</b></span>The first two days will be approximately 10 hours and the third day will be approximately 4 hours depending on how long it takes for you to test out.  </div><!--end:1618328733542--><><!--begin:1618328759965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618328664_co>:&nbsp;</b></span>Class start time is 8:00 AM each day</div><!--end:1618328759965--><><!--begin:1618328730548--><div class=\'cv\'><span class=\'notranslate\'><b>Michaela Papp<timestamp_1618328730_cv>:&nbsp;</b></span>great. thank you!</div><!--end:1618328730548--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, \r\nI just signed up for the 24 hour HazWopper training in Coon Rapids, MN June 8-10. Will I be receiving more information about where the training is located? and the times I will need to be present? \r\n\r\nThank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michaela Papp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichaela Papp:&nbsp;Hello!\r\nMichaela Papp:&nbsp;i&#39;m ok how are you?\r\nTiffany:&nbsp;We will manually process the order and send you out the details for class.\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichaela Papp:&nbsp;ok can you give me a ballpark on what to expect? \r\nMichaela Papp:&nbsp;need to plan ahead - generally 7-3 each day? 8-4? \r\nTiffany:&nbsp;The first two days will be approximately 10 hours and the third day will be approximately 4 hours depending on how long it takes for you to test out.  \r\nTiffany:&nbsp;Class start time is 8:00 AM each day\r\nMichaela Papp:&nbsp;great. thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('243140940jn', 1618502433, 1618502978, 2, 23, 0, 8, 0, 0, 0, 0, 4188, 0, 0, 0, 0, 'Bryan Hubbard', 'bhubbard@fsmgroup.us', '65.124.216.22', 'd6a126923be7fecc54781d66bd6bb85d', 'Select Area of Inquiry:-_-Other-cus-Company-_-FSM Group LLC-cus-', 'I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618502532543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502435_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bryan Hubbard</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618502532543--><><!--begin:1618502470274--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502470_cv>:&nbsp;</b></span>Good Tiffany, thank you. How are you?</div><!--end:1618502470274--><><!--begin:1618502578029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502481_co>:&nbsp;</b></span>Yes we do! You would receive a 10% discount if you buy all course at the same time.</div><!--end:1618502578029--><><!--begin:1618502585568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502488_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1618502585568--><><!--begin:1618502500199--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502500_cv>:&nbsp;</b></span>Very good!</div><!--end:1618502500199--><><!--begin:1618502524018--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502524_cv>:&nbsp;</b></span>would you have a direct link or something to that course?</div><!--end:1618502524018--><><!--begin:1618502637352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502540_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1618502637352--><><!--begin:1618502689004--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502689_cv>:&nbsp;</b></span>so excuse my confusion, but I just want to make sure that this can be used as someone&#39;s initial and only training for the 8hr? I just see the &quot;re-certification&quot; statement and want to make certain I am purchasing the right thing  </div><!--end:1618502689004--><><!--begin:1618502849705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502752_co>:&nbsp;</b></span>The 8-Hour HAZWOPER is a refresher course for people who have the 40-Hour HAZWOPER or 24-Hour HAZWOPER certification.  </div><!--end:1618502849705--><><!--begin:1618502778881--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502779_cv>:&nbsp;</b></span>Understood, thank you!</div><!--end:1618502778881--><><!--begin:1618502924734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502827_co>:&nbsp;</b></span>The 40-Hour and 24-Hour require completing the 8-Hour HAZWOPER annually to refresher the training per OSHA regulations.</div><!--end:1618502924734--><><!--begin:1618502930585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502833_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618502930585--><><!--begin:1618502877568--><div class=\'cv\'><span class=\'notranslate\'><b>Bryan Hubbard<timestamp_1618502877_cv>:&nbsp;</b></span>No, this should do it. thank you for your help and have a good day!<br></div><!--end:1618502877568--><><!--begin:1618502985024--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618502888_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618502985024--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was looking to see if you had an 8 hour OSHA HAZWOPER Initial Training course online, and if so what sort of discount we might be eligible for if we purchase 7?\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bryan Hubbard!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBryan Hubbard:&nbsp;Good Tiffany, thank you. How are you?\r\nTiffany:&nbsp;Yes we do! You would receive a 10% discount if you buy all course at the same time.\r\nTiffany:&nbsp;I am good thank you!\r\nBryan Hubbard:&nbsp;Very good!\r\nBryan Hubbard:&nbsp;would you have a direct link or something to that course?\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nBryan Hubbard:&nbsp;so excuse my confusion, but I just want to make sure that this can be used as someone&#39;s initial and only training for the 8hr? I just see the &quot;re-certification&quot; statement and want to make certain I am purchasing the right thing  \r\nTiffany:&nbsp;The 8-Hour HAZWOPER is a refresher course for people who have the 40-Hour HAZWOPER or 24-Hour HAZWOPER certification.  \r\nBryan Hubbard:&nbsp;Understood, thank you!\r\nTiffany:&nbsp;The 40-Hour and 24-Hour require completing the 8-Hour HAZWOPER annually to refresher the training per OSHA regulations.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBryan Hubbard:&nbsp;No, this should do it. thank you for your help and have a good day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('243226188qc', 1618587697, 1618588153, 2, 23, 0, 5, 0, 0, 0, 0, 2962, 0, 0, 0, 0, 'Julia Atwater', 'jatwater@intell-group.com', '72.230.113.131', 'f4b10438d69ecf976329e41c297e8535', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-The Intelligence Group -cus-', 'Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618587797432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587700_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Julia Atwater</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618587797432--><><!--begin:1618587710549--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618587710_cv>:&nbsp;</b></span>good how are you?</div><!--end:1618587710549--><><!--begin:1618587831335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587734_co>:&nbsp;</b></span>I am good thank you!  Please allow me one moment to look you up.</div><!--end:1618587831335--><><!--begin:1618587809102--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618587809_cv>:&nbsp;</b></span>okay thank you</div><!--end:1618587809102--><><!--begin:1618588088048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618587990_co>:&nbsp;</b></span>I will need to speak with upper management regarding your request and it looks like they are unavailable at the moment. Is there a good number to call you at later or is email better?</div><!--end:1618588088048--><><!--begin:1618588009458--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588009_cv>:&nbsp;</b></span><a href=\'tel:5857555779\' target=\'_blank\' rel=\'noopener noreferrer\'>585-755-5779</a> is a good number. thank you I would appreciate that</div><!--end:1618588009458--><><!--begin:1618588144999--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618588047_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today? </div><!--end:1618588144999--><><!--begin:1618588086586--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588086_cv>:&nbsp;</b></span>nope that it is. it was a dumb mistake to start the third attempt when I didn&#39;t mean to so I hope I can get it fixed. i appreciate you looking into it for me</div><!--end:1618588086586--><><!--begin:1618588224905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618588127_co>:&nbsp;</b></span>Of Course! I will call you once I receive a response.  Have a wonderful day!</div><!--end:1618588224905--><><!--begin:1618588141262--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1618588141_cv>:&nbsp;</b></span>thanks you too!</div><!--end:1618588141262--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I just attempted to finish my 8-hour HAZWOPER refresher, and I accidentally started my third attempt to take the final exam, and failed it. I didn\'t mean to start it and I wanted to cancel the attempt, but I didn\'t realize I couldn\'t do that. Is there any way I can get another attempt to take the exam?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Julia Atwater!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJulia Atwater:&nbsp;good how are you?\r\nTiffany:&nbsp;I am good thank you!  Please allow me one moment to look you up.\r\nJulia Atwater:&nbsp;okay thank you\r\nTiffany:&nbsp;I will need to speak with upper management regarding your request and it looks like they are unavailable at the moment. Is there a good number to call you at later or is email better?\r\nJulia Atwater:&nbsp;tel:5857555779 is a good number. thank you I would appreciate that\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with today? \r\nJulia Atwater:&nbsp;nope that it is. it was a dumb mistake to start the third attempt when I didn&#39;t mean to so I hope I can get it fixed. i appreciate you looking into it for me\r\nTiffany:&nbsp;Of Course! I will call you once I receive a response.  Have a wonderful day!\r\nJulia Atwater:&nbsp;thanks you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('243582536ub', 1618944029, 1618944460, 2, 23, 0, 5, 0, 0, 0, 0, 3992, 0, 0, 0, 0, 'Jason ', 'jason.miller@prattwhitney.com', '192.249.50.119', '157ad0a67581f89aabbc8779bf52ff20', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Pratt & Whitney-cus-', 'Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1618944131575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944032_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1618944131575--><><!--begin:1618944041359--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944041_cv>:&nbsp;</b></span>I am well.   </div><!--end:1618944041359--><><!--begin:1618944084245--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944084_cv>:&nbsp;</b></span>I had an Operator take his DOT and 24 hr Emergency responder training with your On line system.  I&#39;m looking to print his certificates for our records. </div><!--end:1618944084245--><><!--begin:1618944199212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944099_co>:&nbsp;</b></span>We send all certificate out via US Mail to the company address and safety contact we have one file.</div><!--end:1618944199212--><><!--begin:1618944220143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944120_co>:&nbsp;</b></span>Can you provide with me the operators name and I will look him up for you</div><!--end:1618944220143--><><!--begin:1618944143171--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944143_cv>:&nbsp;</b></span>Emmanuel Vega. </div><!--end:1618944143171--><><!--begin:1618944149861--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944152_cv>:&nbsp;</b></span>I would have been the Contact. </div><!--end:1618944149861--><><!--begin:1618944152228--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944154_cv>:&nbsp;</b></span>Jason Miller </div><!--end:1618944152228--><><!--begin:1618944353125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944253_co>:&nbsp;</b></span>I see both certificates were sent via US Mail on 04/12/2021 to: <br>400 Main Street M/S 122-22 East Hartford, CT 06108 Attention Jason Miller.  </div><!--end:1618944353125--><><!--begin:1618944383298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944284_co>:&nbsp;</b></span>I apologize for the delay with sending the certificate out as I see he completed training back in March but our certificate printer was down for service.  </div><!--end:1618944383298--><><!--begin:1618944285230--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944285_cv>:&nbsp;</b></span>Great,  with Snail mail these day&#39;s it usually takes longer.  I&#39;ll poke our Mail department.  </div><!--end:1618944285230--><><!--begin:1618944300726--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944301_cv>:&nbsp;</b></span>No worries.  </div><!--end:1618944300726--><><!--begin:1618944311269--><div class=\'cv\'><span class=\'notranslate\'><b>Jason <timestamp_1618944311_cv>:&nbsp;</b></span>Thanks. </div><!--end:1618944311269--><><!--begin:1618944419717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944320_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1618944419717--><><!--begin:1618944515234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1618944416_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1618944515234--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to log in to get my operator certificates for DOT and 8 Hr Refresher. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jason !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason :&nbsp;I am well.   \r\nJason :&nbsp;I had an Operator take his DOT and 24 hr Emergency responder training with your On line system.  I&#39;m looking to print his certificates for our records. \r\nTiffany:&nbsp;We send all certificate out via US Mail to the company address and safety contact we have one file.\r\nTiffany:&nbsp;Can you provide with me the operators name and I will look him up for you\r\nJason :&nbsp;Emmanuel Vega. \r\nJason :&nbsp;I would have been the Contact. \r\nJason :&nbsp;Jason Miller \r\nTiffany:&nbsp;I see both certificates were sent via US Mail on 04/12/2021 to: 400 Main Street M/S 122-22 East Hartford, CT 06108 Attention Jason Miller.  \r\nTiffany:&nbsp;I apologize for the delay with sending the certificate out as I see he completed training back in March but our certificate printer was down for service.  \r\nJason :&nbsp;Great,  with Snail mail these day&#39;s it usually takes longer.  I&#39;ll poke our Mail department.  \r\nJason :&nbsp;No worries.  \r\nJason :&nbsp;Thanks. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2438318082m', 1619193298, 1619193374, 2, 23, 0, 4, 0, 0, 0, 0, 1258, 0, 0, 0, 0, 'John DeWitt', 'jdewitt@ekiconsult.com', '50.204.131.26', '5e43287a3abad795abadc21ba6ab6c8e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EKI-cus-', 'is May 4 class in San Bruno california in person or on line? how is in person handled?', '<div class=\'ca\'><div class=\'info_box\'><i>is May 4 class in San Bruno california in person or on line? how is in person handled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619193402140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619193301_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John DeWitt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619193402140--><><!--begin:1619193329311--><div class=\'cv\'><span class=\'notranslate\'><b>John DeWitt<timestamp_1619193329_cv>:&nbsp;</b></span>ok , i have a client call in 5 min.  Can you tell me if the class is on line or in person?</div><!--end:1619193329311--><><!--begin:1619193462700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619193362_co>:&nbsp;</b></span>That class is scheduled to be held in person from May 4th -May 7th (4-10 hours days).</div><!--end:1619193462700--><><!--begin:1619193371834--><div class=\'cv\'><span class=\'notranslate\'><b>John DeWitt<timestamp_1619193371_cv>:&nbsp;</b></span>great, thanks</div><!--end:1619193371834--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'is May 4 class in San Bruno california in person or on line? how is in person handled?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John DeWitt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn DeWitt:&nbsp;ok , i have a client call in 5 min.  Can you tell me if the class is on line or in person?\r\nTiffany:&nbsp;That class is scheduled to be held in person from May 4th -May 7th (4-10 hours days).\r\nJohn DeWitt:&nbsp;great, thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2438328872w', 1619194381, 1619194856, 2, 23, 0, 5, 0, 0, 0, 0, 4026, 0, 0, 0, 0, 'Aaron Schneider', 'aaronschneider1898@gmail.com', '100.11.50.29', '552f042bee2ed54905cc3fe3a495f8fe', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-independent student-cus-', 'Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.', '<div class=\'ca\'><div class=\'info_box\'><i>Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619194484355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194383_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aaron Schneider</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619194484355--><><!--begin:1619194443549--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194431_cv>:&nbsp;</b></span>I&#39;m good. Just trying to update my address in my account. I am moving on Monday and just completed my OSHA 8HR course and need to change the address to my new address</div><!--end:1619194443549--><><!--begin:1619194579803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194479_co>:&nbsp;</b></span>We have to update that information on our end.  Are you able to access your online training account?</div><!--end:1619194579803--><><!--begin:1619194503797--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194492_cv>:&nbsp;</b></span>yes</div><!--end:1619194503797--><><!--begin:1619194623636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194523_co>:&nbsp;</b></span>Okay just wanted to be sure of that.  Can you provide me with the current address and new address it should be updated to</div><!--end:1619194623636--><><!--begin:1619194569629--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194557_cv>:&nbsp;</b></span>Current address is 1 Parker Ave Apt 3203 Philadelphia, PA 19128</div><!--end:1619194569629--><><!--begin:1619194587269--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194575_cv>:&nbsp;</b></span>New address is 16600 Music Grove Court Rockville, MD 20853</div><!--end:1619194587269--><><!--begin:1619194721568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194621_co>:&nbsp;</b></span>Is your phone number the same?</div><!--end:1619194721568--><><!--begin:1619194641466--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194629_cv>:&nbsp;</b></span>yes</div><!--end:1619194641466--><><!--begin:1619194790757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194690_co>:&nbsp;</b></span><a href=\'tel:7576218062\' target=\'_blank\' rel=\'noopener noreferrer\'>(757) 621-8062</a> correct?</div><!--end:1619194790757--><><!--begin:1619194747428--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194735_cv>:&nbsp;</b></span>yes</div><!--end:1619194747428--><><!--begin:1619194854836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194754_co>:&nbsp;</b></span>It has been updated you should be good to go :)</div><!--end:1619194854836--><><!--begin:1619194859667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194759_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619194859667--><><!--begin:1619194773111--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Schneider<timestamp_1619194761_cv>:&nbsp;</b></span>thank you</div><!--end:1619194773111--><><!--begin:1619194951181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619194850_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619194951181--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Attempting to log in to update my address and it is not recognizing my email or password. But I am to login to the training module using my email and password.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Aaron Schneider!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAaron Schneider:&nbsp;I&#39;m good. Just trying to update my address in my account. I am moving on Monday and just completed my OSHA 8HR course and need to change the address to my new address\r\nTiffany:&nbsp;We have to update that information on our end.  Are you able to access your online training account?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;Okay just wanted to be sure of that.  Can you provide me with the current address and new address it should be updated to\r\nAaron Schneider:&nbsp;Current address is 1 Parker Ave Apt 3203 Philadelphia, PA 19128\r\nAaron Schneider:&nbsp;New address is 16600 Music Grove Court Rockville, MD 20853\r\nTiffany:&nbsp;Is your phone number the same?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;tel:7576218062 correct?\r\nAaron Schneider:&nbsp;yes\r\nTiffany:&nbsp;It has been updated you should be good to go :)\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAaron Schneider:&nbsp;thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2438438083a', 1619205288, 1619205774, 2, 23, 0, 13, 0, 0, 0, 0, 2633, 0, 0, 0, 0, 'Sterling Kenyon', 'skenyon@scsengineers.com', '75.10.11.253', 'bc553a34d6fea212b7d62deec049e589', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-SCS Engineers-cus-', 'I am looking for Excavation and Trenching competent person training.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for Excavation and Trenching competent person training.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619205392900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205292_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sterling Kenyon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619205392900--><><!--begin:1619205318008--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205318_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1619205318008--><><!--begin:1619205340620--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205341_cv>:&nbsp;</b></span>I am looking for Excavation and Trenching competent person training.</div><!--end:1619205340620--><><!--begin:1619205445519--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205446_cv>:&nbsp;</b></span>Hello?</div><!--end:1619205445519--><><!--begin:1619205579653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205479_co>:&nbsp;</b></span>Although we offer a wide range of training courses, we do not offer this course you are looking for.  </div><!--end:1619205579653--><><!--begin:1619205512785--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205513_cv>:&nbsp;</b></span>OK. Thanks.</div><!--end:1619205512785--><><!--begin:1619205630820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205530_co>:&nbsp;</b></span>We used to offer it as an onsite training course for groups so it is possible we will offer it again but currently not at this time. </div><!--end:1619205630820--><><!--begin:1619205638868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205538_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619205638868--><><!--begin:1619205869519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205768_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619205869519--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for Excavation and Trenching competent person training.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sterling Kenyon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSterling Kenyon:&nbsp;I&#39;m good thanks\r\nSterling Kenyon:&nbsp;I am looking for Excavation and Trenching competent person training.\r\nSterling Kenyon:&nbsp;Hello?\r\nTiffany:&nbsp;Although we offer a wide range of training courses, we do not offer this course you are looking for.  \r\nSterling Kenyon:&nbsp;OK. Thanks.\r\nTiffany:&nbsp;We used to offer it as an onsite training course for groups so it is possible we will offer it again but currently not at this time. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244094579j3', 1619456044, 1619456575, 2, 23, 0, 4, 0, 0, 0, 0, 4904, 0, 0, 0, 0, 'Agatha', 'amkim@trccompanies.com', '73.158.215.15', '82d5ce0b45a3ba316c1b1bea85f953a1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-TRC-cus-', 'How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?', '<div class=\'ca\'><div class=\'info_box\'><i>How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619456173629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456071_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Agatha</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619456173629--><><!--begin:1619456091941--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456091_cv>:&nbsp;</b></span>hi tiffany, i&#39;m doing ok today.  how about yourself?</div><!--end:1619456091941--><><!--begin:1619456226623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456124_co>:&nbsp;</b></span>I am doing good thank you! We have a standard version and a hybrid version of the 40-Hour HAZWOPER online.  </div><!--end:1619456226623--><><!--begin:1619456247698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456145_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1619456247698--><><!--begin:1619456200742--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456200_cv>:&nbsp;</b></span>ok</div><!--end:1619456200742--><><!--begin:1619456234074--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456234_cv>:&nbsp;</b></span>in either course type, they have 90 days to complete it</div><!--end:1619456234074--><><!--begin:1619456338680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456236_co>:&nbsp;</b></span>Once you are 40-Hour HAZWOPER Certified you will need to do an 8-Hour annual HAZWOPER refresher course each year to stay current.  </div><!--end:1619456338680--><><!--begin:1619456243350--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456243_cv>:&nbsp;</b></span>yup</div><!--end:1619456243350--><><!--begin:1619456256750--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456256_cv>:&nbsp;</b></span>but with hybrid, they have 6 months to do the in-person</div><!--end:1619456256750--><><!--begin:1619456427873--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456427_cv>:&nbsp;</b></span>thank you, that&#39;s all i needed to know</div><!--end:1619456427873--><><!--begin:1619456429376--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456429_cv>:&nbsp;</b></span>have a great day</div><!--end:1619456429376--><><!--begin:1619456542506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456440_co>:&nbsp;</b></span>90 days to complete the online portion, yes.  So that includes the hands-on portion for the standard class since students have to go back online to complete the exam after this completing their hands-on.  Hybrid student will be completing additional training online and their exam prior to completing the hands-on portion.  Then they receive a 6-Month voucher to complete the hands-on portion.</div><!--end:1619456542506--><><!--begin:1619456545923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456443_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619456545923--><><!--begin:1619456677981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456575_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619456677981--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Agatha!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAgatha:&nbsp;hi tiffany, i&#39;m doing ok today.  how about yourself?\r\nTiffany:&nbsp;I am doing good thank you! We have a standard version and a hybrid version of the 40-Hour HAZWOPER online.  \r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nAgatha:&nbsp;ok\r\nAgatha:&nbsp;in either course type, they have 90 days to complete it\r\nTiffany:&nbsp;Once you are 40-Hour HAZWOPER Certified you will need to do an 8-Hour annual HAZWOPER refresher course each year to stay current.  \r\nAgatha:&nbsp;yup\r\nAgatha:&nbsp;but with hybrid, they have 6 months to do the in-person\r\nAgatha:&nbsp;thank you, that&#39;s all i needed to know\r\nAgatha:&nbsp;have a great day\r\nTiffany:&nbsp;90 days to complete the online portion, yes.  So that includes the hands-on portion for the standard class since students have to go back online to complete the exam after this completing their hands-on.  Hybrid student will be completing additional training online and their exam prior to completing the hands-on portion.  Then they receive a 6-Month voucher to complete the hands-on portion.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('244177651s9', 1619539142, 1619539750, 2, 23, 0, 8, 0, 0, 0, 0, 3619, 0, 0, 0, 0, 'PATRICIA BECK', 'tbeck@colorcon.com', '207.242.127.11', 'e042fc8c36b0fee51cb3b95f1a14aa43', 'Select Area of Inquiry:-_-Other-cus-Company-_-COLORCON INC-cus-', 'Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619539247956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539145_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>PATRICIA BECK</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619539247956--><><!--begin:1619539156936--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539157_cv>:&nbsp;</b></span>I am well, how about you?</div><!--end:1619539156936--><><!--begin:1619539291320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539188_co>:&nbsp;</b></span>I can get that taken care of for you one moment please</div><!--end:1619539291320--><><!--begin:1619539217287--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539217_cv>:&nbsp;</b></span>The name Brandon Hallman should be replaced with Patricia Beck.</div><!--end:1619539217287--><><!--begin:1619539371000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539268_co>:&nbsp;</b></span>Is Brandon Hallman suppose to be taking the 24-Hour HAZWOPER Course?</div><!--end:1619539371000--><><!--begin:1619539382560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539280_co>:&nbsp;</b></span>Can I get an updated email for him please?</div><!--end:1619539382560--><><!--begin:1619539338733--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539338_cv>:&nbsp;</b></span>He is in a training session. It looks as though he has not finished his training yet. His email is <a href=\'mailto:bhallman@colorcon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bhallman@colorcon.com</a></div><!--end:1619539338733--><><!--begin:1619539740627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539638_co>:&nbsp;</b></span>I have correct the accounts you will need to log in using your email address and the password is temporarily set as safety123</div><!--end:1619539740627--><><!--begin:1619539669040--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539669_cv>:&nbsp;</b></span>O.k. thank you. :-)</div><!--end:1619539669040--><><!--begin:1619539779884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539677_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619539779884--><><!--begin:1619539733734--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539733_cv>:&nbsp;</b></span>Great, thanks! It worked perfectly! Have a nice day.</div><!--end:1619539733734--><><!--begin:1619539849886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539747_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619539849886--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, PATRICIA BECK!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPATRICIA BECK:&nbsp;I am well, how about you?\r\nTiffany:&nbsp;I can get that taken care of for you one moment please\r\nPATRICIA BECK:&nbsp;The name Brandon Hallman should be replaced with Patricia Beck.\r\nTiffany:&nbsp;Is Brandon Hallman suppose to be taking the 24-Hour HAZWOPER Course?\r\nTiffany:&nbsp;Can I get an updated email for him please?\r\nPATRICIA BECK:&nbsp;He is in a training session. It looks as though he has not finished his training yet. His email is mailto:bhallman@colorcon.com\r\nTiffany:&nbsp;I have correct the accounts you will need to log in using your email address and the password is temporarily set as safety123\r\nPATRICIA BECK:&nbsp;O.k. thank you. :-)\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPATRICIA BECK:&nbsp;Great, thanks! It worked perfectly! Have a nice day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2441893696r', 1619550841, 1619551319, 1, 23, 0, 4, 0, 0, 0, 0, 5565, 0, 0, 0, 0, 'Mark Follansbee', 'follansbee@srcinc.com', '72.224.68.53', '1a2f1629e441057ea3bb03eae607c1cb', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-SRC-cus-Online Course-_-HAZWOPER 8 hour refresher-cus-', 'I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. ', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619550947480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550844_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Follansbee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619550947480--><><!--begin:1619550857808--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550849_cv>:&nbsp;</b></span>HI Tiffany</div><!--end:1619550857808--><><!--begin:1619550862536--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550854_cv>:&nbsp;</b></span>Good</div><!--end:1619550862536--><><!--begin:1619550966463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550863_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1619550966463--><><!--begin:1619550881690--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550873_cv>:&nbsp;</b></span>I am a bit frustated that I cannot proceed to module 2</div><!--end:1619550881690--><><!--begin:1619550997246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550894_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1619550997246--><><!--begin:1619551048535--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550946_co>:&nbsp;</b></span>At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  </div><!--end:1619551048535--><><!--begin:1619550971090--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550963_cv>:&nbsp;</b></span>I see the circle is green by the quiz, but grey by the intor module.</div><!--end:1619550971090--><><!--begin:1619550980162--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550972_cv>:&nbsp;</b></span>I do not see a question mark</div><!--end:1619550980162--><><!--begin:1619550996450--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550988_cv>:&nbsp;</b></span>OK. I will wait until it is green.</div><!--end:1619550996450--><><!--begin:1619551084075--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551076_cv>:&nbsp;</b></span>How long does it take to time out?</div><!--end:1619551084075--><><!--begin:1619551183118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551080_co>:&nbsp;</b></span>You must launch any previous module, be counted as actively training, to have your training time increase</div><!--end:1619551183118--><><!--begin:1619551214548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551112_co>:&nbsp;</b></span>10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  </div><!--end:1619551214548--><><!--begin:1619551143162--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551135_cv>:&nbsp;</b></span>I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!</div><!--end:1619551143162--><><!--begin:1619551159762--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551152_cv>:&nbsp;</b></span>I&#39;ll just click around and wait until it turns green.</div><!--end:1619551159762--><><!--begin:1619551219859--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551211_cv>:&nbsp;</b></span>Ok. Back to it then. Thank you</div><!--end:1619551219859--><><!--begin:1619551324417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551221_co>:&nbsp;</b></span>I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  </div><!--end:1619551324417--><><!--begin:1619551335432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551232_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619551335432--><><!--begin:1619551389405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551286_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619551389405--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Follansbee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Follansbee:&nbsp;HI Tiffany\r\nMark Follansbee:&nbsp;Good\r\nTiffany:&nbsp;One moment please while I look you up\r\nMark Follansbee:&nbsp;I am a bit frustated that I cannot proceed to module 2\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  \r\nMark Follansbee:&nbsp;I see the circle is green by the quiz, but grey by the intor module.\r\nMark Follansbee:&nbsp;I do not see a question mark\r\nMark Follansbee:&nbsp;OK. I will wait until it is green.\r\nMark Follansbee:&nbsp;How long does it take to time out?\r\nTiffany:&nbsp;You must launch any previous module, be counted as actively training, to have your training time increase\r\nTiffany:&nbsp;10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  \r\nMark Follansbee:&nbsp;I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!\r\nMark Follansbee:&nbsp;I&#39;ll just click around and wait until it turns green.\r\nMark Follansbee:&nbsp;Ok. Back to it then. Thank you\r\nTiffany:&nbsp;I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244261046ru', 1619622511, 1619622966, 2, 23, 0, 4, 0, 0, 0, 0, 3081, 0, 0, 0, 0, 'Kim Weston', 'kim.weston@stantec.com', '159.21.3.10', '107d7cf028b1629c4a83f049020ceabd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'Looking for upcoming dates for 40 hr. Hazwoper training in MI.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for upcoming dates for 40 hr. Hazwoper training in MI.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619622626293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622523_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim Weston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619622626293--><><!--begin:1619622536591--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622536_cv>:&nbsp;</b></span>Good Tiffany.</div><!--end:1619622536591--><><!--begin:1619622682401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622579_co>:&nbsp;</b></span>The currently scheduled classes are listed on our website.  You can use the following link to review the schedule.</div><!--end:1619622682401--><><!--begin:1619622686561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622583_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1619622686561--><><!--begin:1619622709095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622606_co>:&nbsp;</b></span>We do have classes scheduled in Southfield, MI and Lansing, MI.</div><!--end:1619622709095--><><!--begin:1619622607340--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622607_cv>:&nbsp;</b></span>Thank you Tiffany.</div><!--end:1619622607340--><><!--begin:1619622719052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622616_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619622719052--><><!--begin:1619622821831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622718_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619622821831--><><!--begin:1619622827405--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622827_cv>:&nbsp;</b></span>Hi Tiffany. Do you have a spreadsheet you can send me that lists the dates? My contact person use to send it to me before COVID.</div><!--end:1619622827405--><><!--begin:1619623069579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622966_co>:&nbsp;</b></span>I do not have a PDF copy.  I do not believe we make the PDFs anymore.  Do you have the name of your previous contact and I can check with that person. </div><!--end:1619623069579--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Looking for upcoming dates for 40 hr. Hazwoper training in MI.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim Weston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKim Weston:&nbsp;Good Tiffany.\r\nTiffany:&nbsp;The currently scheduled classes are listed on our website.  You can use the following link to review the schedule.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany:&nbsp;We do have classes scheduled in Southfield, MI and Lansing, MI.\r\nKim Weston:&nbsp;Thank you Tiffany.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKim Weston:&nbsp;Hi Tiffany. Do you have a spreadsheet you can send me that lists the dates? My contact person use to send it to me before COVID.\r\nTiffany:&nbsp;I do not have a PDF copy.  I do not believe we make the PDFs anymore.  Do you have the name of your previous contact and I can check with that person. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('244265366dh', 1619626841, 1619626976, 2, 23, 0, 5, 0, 0, 0, 0, 1954, 0, 0, 0, 0, 'Karl Howell', 'kthowell@co.shasta.ca.us', '192.159.8.111', '2e199fccdee7b0ac818096bc5fc27508', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Shasta County District Attorneys Office-cus-', 'Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619626946487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626843_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Karl Howell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619626946487--><><!--begin:1619626857816--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626857_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1619626857816--><><!--begin:1619626973401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626870_co>:&nbsp;</b></span>I am doing good.  Thank you.  </div><!--end:1619626973401--><><!--begin:1619627013397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626910_co>:&nbsp;</b></span>You can visit our website using the below link which has the seminar the scheduled listed.</div><!--end:1619627013397--><><!--begin:1619627014858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626911_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1619627014858--><><!--begin:1619626939776--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626939_cv>:&nbsp;</b></span>sweet. thank you very much</div><!--end:1619626939776--><><!--begin:1619626975199--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626975_cv>:&nbsp;</b></span>thats is all i needed but could not locate. thank you again.</div><!--end:1619626975199--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Karl Howell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKarl Howell:&nbsp;good and yourself?\r\nTiffany:&nbsp;I am doing good.  Thank you.  \r\nTiffany:&nbsp;You can visit our website using the below link which has the seminar the scheduled listed.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nKarl Howell:&nbsp;sweet. thank you very much\r\nKarl Howell:&nbsp;thats is all i needed but could not locate. thank you again.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2444418516e', 1619803325, 1619804500, 2, 23, 0, 5, 0, 0, 0, 0, 3474, 0, 0, 0, 0, 'Robert Dominguez', 'robert.dominguez@fhr.com', '97.105.93.58', '8320c900dcf198bbebe57ef4a3ef1beb', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Flint Hills Resources-cus-', 'Finish the course over 2 months and not yet received the certificate', '<div class=\'ca\'><div class=\'info_box\'><i>Finish the course over 2 months and not yet received the certificate</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619803431690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803327_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Dominguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619803431690--><><!--begin:1619803443338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803339_co>:&nbsp;</b></span>One moment while I look you up please.  </div><!--end:1619803443338--><><!--begin:1619803341017--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803341_cv>:&nbsp;</b></span>fine thank you</div><!--end:1619803341017--><><!--begin:1619803552368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803448_co>:&nbsp;</b></span>I see the certificate printer was out of service for a few weeks.</div><!--end:1619803552368--><><!--begin:1619803562057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803458_co>:&nbsp;</b></span>You certificate was sent via US Mail on 04/12/2021.</div><!--end:1619803562057--><><!--begin:1619803588382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803484_co>:&nbsp;</b></span>Flint Hills Resources 2825 Suntide Rd Corpus Christi, TX 78409</div><!--end:1619803588382--><><!--begin:1619803616114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803512_co>:&nbsp;</b></span>It was not addressed to anyone attention as e do not have a main point of contact listed for the Corpus Christi, TX location.  </div><!--end:1619803616114--><><!--begin:1619803545827--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803546_cv>:&nbsp;</b></span>Thank you, I will check into it. Thanks you</div><!--end:1619803545827--><><!--begin:1619803669007--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803565_co>:&nbsp;</b></span>Do you know who I can list as this locations main point of contact for training needs?</div><!--end:1619803669007--><><!--begin:1619803599484--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803599_cv>:&nbsp;</b></span>Jeffery Gordan</div><!--end:1619803599484--><><!--begin:1619803729307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803625_co>:&nbsp;</b></span>I will update the account.   Do you have a title I can list for Jeffrey?</div><!--end:1619803729307--><><!--begin:1619803909433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803805_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619803909433--><><!--begin:1619804603348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619804499_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619804603348--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Finish the course over 2 months and not yet received the certificate\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Robert Dominguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please.  \r\nRobert Dominguez:&nbsp;fine thank you\r\nTiffany:&nbsp;I see the certificate printer was out of service for a few weeks.\r\nTiffany:&nbsp;You certificate was sent via US Mail on 04/12/2021.\r\nTiffany:&nbsp;Flint Hills Resources 2825 Suntide Rd Corpus Christi, TX 78409\r\nTiffany:&nbsp;It was not addressed to anyone attention as e do not have a main point of contact listed for the Corpus Christi, TX location.  \r\nRobert Dominguez:&nbsp;Thank you, I will check into it. Thanks you\r\nTiffany:&nbsp;Do you know who I can list as this locations main point of contact for training needs?\r\nRobert Dominguez:&nbsp;Jeffery Gordan\r\nTiffany:&nbsp;I will update the account.   Do you have a title I can list for Jeffrey?\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244689599vz', 1620051080, 1620051531, 2, 23, 0, 13, 0, 0, 0, 0, 3727, 0, 0, 0, 0, 'Alexander Tieu', 'atieu@golder.com', '209.120.134.186', 'e1b8b74b66a06ba56ff719c026a486b9', 'Select Area of Inquiry:-_-Other-cus-Company-_-Golder-cus-', 'Module is frozen and need assistance', '<div class=\'ca\'><div class=\'info_box\'><i>Module is frozen and need assistance</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620051189314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051084_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Tieu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620051189314--><><!--begin:1620051095952--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051096_cv>:&nbsp;</b></span>Doing well, thanks</div><!--end:1620051095952--><><!--begin:1620051226664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051121_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1620051226664--><><!--begin:1620051384971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051279_co>:&nbsp;</b></span>Which Browser are you current logged into the training under?<br><br>Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.<br><br>Note: Microsoft Internet Explorer is not recommended as you may experience glitching or technical errors.<br></div><!--end:1620051384971--><><!--begin:1620051303297--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051303_cv>:&nbsp;</b></span>I&#39;m currently using Microsoft Edge!</div><!--end:1620051303297--><><!--begin:1620051348445--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051348_cv>:&nbsp;</b></span>Oh super weird.. its allowing me to move onto the next module</div><!--end:1620051348445--><><!--begin:1620051484333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051379_co>:&nbsp;</b></span>I see your training account has timed out multiple times and this may cause technical errors.  So I have passed you through this module you just need to complete the quiz.  </div><!--end:1620051484333--><><!--begin:1620051429613--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051429_cv>:&nbsp;</b></span>Okay! Sounds good</div><!--end:1620051429613--><><!--begin:1620051555370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051450_co>:&nbsp;</b></span>Please be sure to log out of the account when you are done training to prevent this error from occurring.    </div><!--end:1620051555370--><><!--begin:1620051561451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051456_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620051561451--><><!--begin:1620051475998--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051476_cv>:&nbsp;</b></span>Alright, thank you so much. & no you were a great help!</div><!--end:1620051475998--><><!--begin:1620051620633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051515_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620051620633--><><!--begin:1620051527264--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051527_cv>:&nbsp;</b></span>You as well!</div><!--end:1620051527264--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Module is frozen and need assistance\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Alexander Tieu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Tieu:&nbsp;Doing well, thanks\r\nTiffany:&nbsp;One moment while I look you up please\r\nTiffany:&nbsp;Which Browser are you current logged into the training under?Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.Note: Microsoft Internet Explorer is not recommended as you may experience glitching or technical errors.\r\nAlexander Tieu:&nbsp;I&#39;m currently using Microsoft Edge!\r\nAlexander Tieu:&nbsp;Oh super weird.. its allowing me to move onto the next module\r\nTiffany:&nbsp;I see your training account has timed out multiple times and this may cause technical errors.  So I have passed you through this module you just need to complete the quiz.  \r\nAlexander Tieu:&nbsp;Okay! Sounds good\r\nTiffany:&nbsp;Please be sure to log out of the account when you are done training to prevent this error from occurring.    \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAlexander Tieu:&nbsp;Alright, thank you so much. & no you were a great help!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAlexander Tieu:&nbsp;You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('244698903nn', 1620060393, 1620060493, 2, 23, 0, 4, 0, 0, 0, 0, 2038, 0, 0, 0, 0, 'Marsha Manuel', 'marsha.manuel@cityofdenton.com', '198.49.140.104', 'a0d550470ad94c735ffa84babf6bf3f6', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-City of Denton-cus-', 'Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620060502164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060396_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marsha Manuel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620060502164--><><!--begin:1620060412992--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060413_cv>:&nbsp;</b></span>I am well thank you.</div><!--end:1620060412992--><><!--begin:1620060531426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060426_co>:&nbsp;</b></span>I have a course outline I can provide to you for the class.</div><!--end:1620060531426--><><!--begin:1620060437409--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060437_cv>:&nbsp;</b></span>That would be perfect.</div><!--end:1620060437409--><><!--begin:1620060552441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060447_co>:&nbsp;</b></span>I will email it to you now</div><!--end:1620060552441--><><!--begin:1620060461430--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060461_cv>:&nbsp;</b></span>Thank you, and have a good day.</div><!--end:1620060461430--><><!--begin:1620060593367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060488_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620060593367--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Marsha Manuel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarsha Manuel:&nbsp;I am well thank you.\r\nTiffany:&nbsp;I have a course outline I can provide to you for the class.\r\nMarsha Manuel:&nbsp;That would be perfect.\r\nTiffany:&nbsp;I will email it to you now\r\nMarsha Manuel:&nbsp;Thank you, and have a good day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('244700389re', 1620061883, 1620062254, 2, 23, 0, 9, 0, 0, 0, 0, 4590, 0, 0, 0, 0, 'Amanda', 'afripp@chacompanies.com', '74.76.45.130', '2535c23dc6e8abdf126b44611acae14d', 'Select Area of Inquiry:-_-Other-cus-Company-_-Amanda Fripp-cus-', 'We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?', '<div class=\'ca\'><div class=\'info_box\'><i>We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620061990766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061885_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620061990766--><><!--begin:1620061898941--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620061901_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1620061898941--><><!--begin:1620062022348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061917_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620062022348--><><!--begin:1620062049089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061943_co>:&nbsp;</b></span>You can register via Chat, Phone or email.  We normally start taking registrations the Monday the week of the class students are interested in.  </div><!--end:1620062049089--><><!--begin:1620062062379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061957_co>:&nbsp;</b></span>Do you know where to access he schedule?</div><!--end:1620062062379--><><!--begin:1620061981123--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620061984_cv>:&nbsp;</b></span>Yes, we want to schedule the 5/21/21 Nyack, NY session</div><!--end:1620061981123--><><!--begin:1620062156309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062051_co>:&nbsp;</b></span>We will need to verify the student has completed the online portion of the course prior to registering him/her for the hands-on class.  </div><!--end:1620062156309--><><!--begin:1620062165841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062060_co>:&nbsp;</b></span>Could I get the students name to look him/her up?</div><!--end:1620062165841--><><!--begin:1620062071929--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062074_cv>:&nbsp;</b></span>Cynthia Chu</div><!--end:1620062071929--><><!--begin:1620062082060--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062085_cv>:&nbsp;</b></span>I think she is still working on completing the 40 hour</div><!--end:1620062082060--><><!--begin:1620062240110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062134_co>:&nbsp;</b></span>Yes it looks like she is just over half way done.  So once she has completed the course you or her can give us a call on Monday May 17th and we can get her on the list for the May 21st class.  </div><!--end:1620062240110--><><!--begin:1620062164633--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062167_cv>:&nbsp;</b></span>Thank you!  Do you have the phone # she should call?</div><!--end:1620062164633--><><!--begin:1620062275822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062170_co>:&nbsp;</b></span>Please note all our classes are scheduled pending confirmation.  Holding a class is based on having enough registrations.</div><!--end:1620062275822--><><!--begin:1620062288388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062183_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1620062288388--><><!--begin:1620062197127--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062200_cv>:&nbsp;</b></span>Thank you!!</div><!--end:1620062197127--><><!--begin:1620062321567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062216_co>:&nbsp;</b></span>Of course is there anything else I can assist you with?</div><!--end:1620062321567--><><!--begin:1620062226471--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062229_cv>:&nbsp;</b></span>No that is all for now, thanks so much</div><!--end:1620062226471--><><!--begin:1620062344552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062239_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1620062344552--><><!--begin:1620062245653--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062248_cv>:&nbsp;</b></span>You too!</div><!--end:1620062245653--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amanda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;You can register via Chat, Phone or email.  We normally start taking registrations the Monday the week of the class students are interested in.  \r\nTiffany:&nbsp;Do you know where to access he schedule?\r\nAmanda:&nbsp;Yes, we want to schedule the 5/21/21 Nyack, NY session\r\nTiffany:&nbsp;We will need to verify the student has completed the online portion of the course prior to registering him/her for the hands-on class.  \r\nTiffany:&nbsp;Could I get the students name to look him/her up?\r\nAmanda:&nbsp;Cynthia Chu\r\nAmanda:&nbsp;I think she is still working on completing the 40 hour\r\nTiffany:&nbsp;Yes it looks like she is just over half way done.  So once she has completed the course you or her can give us a call on Monday May 17th and we can get her on the list for the May 21st class.  \r\nAmanda:&nbsp;Thank you!  Do you have the phone # she should call?\r\nTiffany:&nbsp;Please note all our classes are scheduled pending confirmation.  Holding a class is based on having enough registrations.\r\nTiffany:&nbsp;tel:8007112706 ext 1\r\nAmanda:&nbsp;Thank you!!\r\nTiffany:&nbsp;Of course is there anything else I can assist you with?\r\nAmanda:&nbsp;No that is all for now, thanks so much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nAmanda:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244704211kq', 1620065711, 1620066160, 2, 23, 0, 13, 0, 0, 0, 0, 3441, 0, 0, 0, 0, 'ty', 'tplenzler@evercoat.com', '74.219.83.198', 'c787e4d5dfe87710b3c3ff8a2b852378', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ty Plenzler-cus-', 'questions about hazwoper training', '<div class=\'ca\'><div class=\'info_box\'><i>questions about hazwoper training</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620065820760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065715_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ty</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620065820760--><><!--begin:1620065721197--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065721_cv>:&nbsp;</b></span>I AM GOOD</div><!--end:1620065721197--><><!--begin:1620065852128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065746_co>:&nbsp;</b></span>What questions can I help you out with today?</div><!--end:1620065852128--><><!--begin:1620065765539--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065765_cv>:&nbsp;</b></span>I am looking at the HAZWOPER Training taking place in Cincinnati OH on June 15-18th. Is this an in person training?</div><!--end:1620065765539--><><!--begin:1620065906335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065801_co>:&nbsp;</b></span>Yes, 4/10 hour days Tuesday through Friday. </div><!--end:1620065906335--><><!--begin:1620065828403--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065828_cv>:&nbsp;</b></span>can you tell me if i would need the 24 or 40 hour course?</div><!--end:1620065828403--><><!--begin:1620065976973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065871_co>:&nbsp;</b></span>What do you do for your job?</div><!--end:1620065976973--><><!--begin:1620065900748--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065900_cv>:&nbsp;</b></span>I am the Safety Specialist at a chemical facility making primers and coatings products for vehicles</div><!--end:1620065900748--><><!--begin:1620066028986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065923_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly.  </div><!--end:1620066028986--><><!--begin:1620065946145--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065946_cv>:&nbsp;</b></span>I am running to a meeting if you could give me about 15 minutes before you call</div><!--end:1620065946145--><><!--begin:1620065954015--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065954_cv>:&nbsp;</b></span>my number is <a href=\'tel:5132552104\' target=\'_blank\' rel=\'noopener noreferrer\'>513-255-2104</a>. Thanks</div><!--end:1620065954015--><><!--begin:1620066108840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620066003_co>:&nbsp;</b></span>Sounds good. Either myself or Tracy will call you in about 15 minutes.  </div><!--end:1620066108840--><><!--begin:1620066017494--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620066017_cv>:&nbsp;</b></span>Sounds great, thanks</div><!--end:1620066017494--><><!--begin:1620066196817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620066091_co>:&nbsp;</b></span>We will talk to you soon.  Have a wonderful day!</div><!--end:1620066196817--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'questions about hazwoper training\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, ty!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nty:&nbsp;I AM GOOD\r\nTiffany:&nbsp;What questions can I help you out with today?\r\nty:&nbsp;I am looking at the HAZWOPER Training taking place in Cincinnati OH on June 15-18th. Is this an in person training?\r\nTiffany:&nbsp;Yes, 4/10 hour days Tuesday through Friday. \r\nty:&nbsp;can you tell me if i would need the 24 or 40 hour course?\r\nTiffany:&nbsp;What do you do for your job?\r\nty:&nbsp;I am the Safety Specialist at a chemical facility making primers and coatings products for vehicles\r\nTiffany:&nbsp;I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly.  \r\nty:&nbsp;I am running to a meeting if you could give me about 15 minutes before you call\r\nty:&nbsp;my number is tel:5132552104. Thanks\r\nTiffany:&nbsp;Sounds good. Either myself or Tracy will call you in about 15 minutes.  \r\nty:&nbsp;Sounds great, thanks\r\nTiffany:&nbsp;We will talk to you soon.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244707809e6', 1620069280, 1620069607, 1, 23, 0, 3, 0, 0, 0, 0, 3882, 0, 0, 0, 0, 'Jessica', 'jviola@crosbyenergy.com', '172.81.67.210', '592ae1349a8128014c7173677ad2a300', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Crsoby Energy Services-cus-Online Course-_-Crsoby Energy Services-cus-', 'I can\'t get into our corporate account', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t get into our corporate account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620069390186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069284_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620069390186--><><!--begin:1620069294478--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069294_cv>:&nbsp;</b></span>well thank you </div><!--end:1620069294478--><><!--begin:1620069434168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069328_co>:&nbsp;</b></span>Are you in need of ordering more courses or assigning already purchased courses?</div><!--end:1620069434168--><><!--begin:1620069330311--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069330_cv>:&nbsp;</b></span>I can&#39;t get into our corporate account</div><!--end:1620069330311--><><!--begin:1620069356330--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069356_cv>:&nbsp;</b></span>I am in need of ordering more courses and checking the history of past courses assigned </div><!--end:1620069356330--><><!--begin:1620069483030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069377_co>:&nbsp;</b></span>The training page is: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1620069483030--><><!--begin:1620069494567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069389_co>:&nbsp;</b></span>Your email address is your user name but I can not see your password.</div><!--end:1620069494567--><><!--begin:1620069528253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069422_co>:&nbsp;</b></span>This site will show you your companies training courses.</div><!--end:1620069528253--><><!--begin:1620069446485--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069446_cv>:&nbsp;</b></span>Thank you that is what it was. I was on the wrong page. I lost my book marks</div><!--end:1620069446485--><><!--begin:1620069553047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069447_co>:&nbsp;</b></span>When you are ready to purchase more training you will go to our main website at <a href=\'https://csregs.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com</a></div><!--end:1620069553047--><><!--begin:1620069605970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069500_co>:&nbsp;</b></span>Then at checkout use your email address and it should link the new courses to your current companies account on the training site.  </div><!--end:1620069605970--><><!--begin:1620069609919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069504_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620069609919--><><!--begin:1620069522094--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069522_cv>:&nbsp;</b></span>no thank you, I think that is all. </div><!--end:1620069522094--><><!--begin:1620069710641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069605_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620069710641--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t get into our corporate account\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica:&nbsp;well thank you \r\nTiffany:&nbsp;Are you in need of ordering more courses or assigning already purchased courses?\r\nJessica:&nbsp;I can&#39;t get into our corporate account\r\nJessica:&nbsp;I am in need of ordering more courses and checking the history of past courses assigned \r\nTiffany:&nbsp;The training page is: https://csregsonline.com/\r\nTiffany:&nbsp;Your email address is your user name but I can not see your password.\r\nTiffany:&nbsp;This site will show you your companies training courses.\r\nJessica:&nbsp;Thank you that is what it was. I was on the wrong page. I lost my book marks\r\nTiffany:&nbsp;When you are ready to purchase more training you will go to our main website at https://csregs.com/\r\nTiffany:&nbsp;Then at checkout use your email address and it should link the new courses to your current companies account on the training site.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJessica:&nbsp;no thank you, I think that is all. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245052867me', 1620414332, 1620414636, 2, 23, 0, 5, 0, 0, 0, 0, 1906, 0, 0, 0, 0, 'Sean Gill', 'sean@intlining.com', '68.190.186.114', 'fac084ddcbbdef8a6b0cbfaad437456b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-International Lining Technology-cus-', 'I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. ', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620414449448--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414342_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean Gill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620414449448--><><!--begin:1620414513420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414406_co>:&nbsp;</b></span>Start time is scheduled for 8 am.  Once we finish processing the registration we will send out an email confirmation with more details for the class including class start time as well.  </div><!--end:1620414513420--><><!--begin:1620414521174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414413_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620414521174--><><!--begin:1620414588060--><div class=\'cv\'><span class=\'notranslate\'><b>Sean Gill<timestamp_1620414588_cv>:&nbsp;</b></span>Thanks. </div><!--end:1620414588060--><><!--begin:1620414743893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414636_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620414743893--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sean Gill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Start time is scheduled for 8 am.  Once we finish processing the registration we will send out an email confirmation with more details for the class including class start time as well.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSean Gill:&nbsp;Thanks. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('245291294ba', 1620652773, 1620653715, 2, 23, 0, 10, 0, 0, 0, 0, 2213, 0, 0, 0, 0, 'Mubarek GEMTESSA', 'mubarek.gemtessa@state.mn.us', '156.98.161.187', '3f1a0dd5fe21a40c4ddc4c9f74f5864c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Minnesota Department of Puplic Safety-cus-', 'While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button', '<div class=\'ca\'><div class=\'info_box\'><i>While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620652885956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620652777_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mubarek GEMTESSA</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620652885956--><><!--begin:1620652943456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620652834_co>:&nbsp;</b></span>One moment while I look you up please.</div><!--end:1620652943456--><><!--begin:1620653371878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653263_co>:&nbsp;</b></span>I see your training account has been timing out quite often.  Allowing the account to time out can cause technical errors, such as not allowing advancement.  I have gone ahead and passed you through the current module lesson for Confined Spaces since I see you have spent more then enough time in this lesson. You will need to refresh your training page and then complete the module quiz before proceeding forward.   </div><!--end:1620653371878--><><!--begin:1620653612486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653503_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620653612486--><><!--begin:1620653821845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653713_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620653821845--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mubarek GEMTESSA!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please.\r\nTiffany:&nbsp;I see your training account has been timing out quite often.  Allowing the account to time out can cause technical errors, such as not allowing advancement.  I have gone ahead and passed you through the current module lesson for Confined Spaces since I see you have spent more then enough time in this lesson. You will need to refresh your training page and then complete the module quiz before proceeding forward.   \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2452952407g', 1620656710, 1620657056, 2, 23, 0, 3, 0, 0, 0, 0, 2931, 0, 0, 0, 0, 'Amanda Fripp', 'afripp@chacompanies.com', '74.76.45.130', '2535c23dc6e8abdf126b44611acae14d', 'Select Area of Inquiry:-_-Other-cus-Company-_-CHA Inc.-cus-', 'Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY', '<div class=\'ca\'><div class=\'info_box\'><i>Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620656820822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656712_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda Fripp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620656820822--><><!--begin:1620656721713--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656724_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1620656721713--><><!--begin:1620656842912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656734_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620656842912--><><!--begin:1620656826299--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656829_cv>:&nbsp;</b></span>Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY</div><!--end:1620656826299--><><!--begin:1620657013157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656904_co>:&nbsp;</b></span>I will go ahead and get her on the wait list for the Nyack, NY class for 05/21/2021.  The class is currently pending.  We will reach out next Tuesday regarding whether the class has been confirmed or cancelled.  </div><!--end:1620657013157--><><!--begin:1620656925661--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656928_cv>:&nbsp;</b></span>Ok thank you!</div><!--end:1620656925661--><><!--begin:1620657089296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656980_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1620657089296--><><!--begin:1620657001861--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620657004_cv>:&nbsp;</b></span>That is all for now, thanks</div><!--end:1620657001861--><><!--begin:1620657127222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620657018_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620657127222--><><!--begin:1620657031679--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620657034_cv>:&nbsp;</b></span>You too!</div><!--end:1620657031679--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amanda Fripp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda Fripp:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nAmanda Fripp:&nbsp;Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY\r\nTiffany:&nbsp;I will go ahead and get her on the wait list for the Nyack, NY class for 05/21/2021.  The class is currently pending.  We will reach out next Tuesday regarding whether the class has been confirmed or cancelled.  \r\nAmanda Fripp:&nbsp;Ok thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAmanda Fripp:&nbsp;That is all for now, thanks\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAmanda Fripp:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2453001933m', 1620661686, 1620662241, 2, 23, 0, 7, 0, 0, 0, 0, 2975, 0, 0, 0, 0, 'neely crist', 'neely.crist@wastewater.com', '216.106.11.2', '46c041e69b2efb827050041ac4baa5b9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-environmental dynamics international, Inc-cus-', 'i purchased an osha 10, how do I get logged into it?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>i purchased an osha 10, how do I get logged into it?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620661798319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661689_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>neely crist</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620661798319--><><!--begin:1620661829598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661721_co>:&nbsp;</b></span>Is this course for yourself?</div><!--end:1620661829598--><><!--begin:1620661764129--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661764_cv>:&nbsp;</b></span>no it&#39;s for one of our crew members</div><!--end:1620661764129--><><!--begin:1620661878498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661769_co>:&nbsp;</b></span>We have to manually process these registrations and assign the course to each individual student in house.  </div><!--end:1620661878498--><><!--begin:1620661916894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661808_co>:&nbsp;</b></span>I would need the students first name, last name and email address and I can complete the registration and send the student&#39;s log in information out and cc you if you would like.  </div><!--end:1620661916894--><><!--begin:1620661838619--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661838_cv>:&nbsp;</b></span>Jason Wolverton - <a href=\'mailto:aerationworksedi@outlook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>aerationworksedi@outlook.com</a> and copy me please.</div><!--end:1620661838619--><><!--begin:1620662017051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661908_co>:&nbsp;</b></span>I will get this taken care of now.</div><!--end:1620662017051--><><!--begin:1620662020610--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661912_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620662020610--><><!--begin:1620661914601--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661914_cv>:&nbsp;</b></span>thank you so much!</div><!--end:1620661914601--><><!--begin:1620662045433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661936_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620662045433--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'i purchased an osha 10, how do I get logged into it?\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, neely crist!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Is this course for yourself?\r\nneely crist:&nbsp;no it&#39;s for one of our crew members\r\nTiffany:&nbsp;We have to manually process these registrations and assign the course to each individual student in house.  \r\nTiffany:&nbsp;I would need the students first name, last name and email address and I can complete the registration and send the student&#39;s log in information out and cc you if you would like.  \r\nneely crist:&nbsp;Jason Wolverton - mailto:aerationworksedi@outlook.com and copy me please.\r\nTiffany:&nbsp;I will get this taken care of now.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nneely crist:&nbsp;thank you so much!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245471991dh', 1620833466, 1620833468, 2, 23, 0, 5, 0, 0, 0, 0, 299, 0, 0, 0, 0, 'Gyeong Min Yoo', 'myoo@slrconsulting.com', '174.79.80.95', '8d64e084ec3c25aad4122180946f85e3', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SLR International Corporation-cus-', 'I have signed up for the 10 hr OSHA training but the training info is not coming into my email', '<div class=\'ca\'><div class=\'info_box\'><i>I have signed up for the 10 hr OSHA training but the training info is not coming into my email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have signed up for the 10 hr OSHA training but the training info is not coming into my email\r\nTiffany has joined the chat.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('245472960p3', 1620834432, 1620834901, 2, 23, 0, 4, 0, 0, 0, 0, 4785, 0, 0, 0, 0, 'Matthew McCloskey', 'matthew.mccloskey@aecom.com', '65.240.194.62', 'e93598303f27b5d35803a48c16183602', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620834545242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834435_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matthew McCloskey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620834545242--><><!--begin:1620834458899--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834458_cv>:&nbsp;</b></span>Doing great, thanks.  Good weather here in Michigan finally...</div><!--end:1620834458899--><><!--begin:1620834678554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834569_co>:&nbsp;</b></span>It always good when the weather gets better.  </div><!--end:1620834678554--><><!--begin:1620834583814--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834583_cv>:&nbsp;</b></span>yep</div><!--end:1620834583814--><><!--begin:1620834704482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834594_co>:&nbsp;</b></span>I can not find a student by the name of Danielle Marrone</div><!--end:1620834704482--><><!--begin:1620834715477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834605_co>:&nbsp;</b></span>Please give me a moment longer while I look.</div><!--end:1620834715477--><><!--begin:1620834648537--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834648_cv>:&nbsp;</b></span>I registered her last week; the fee already showed up on my company credit card</div><!--end:1620834648537--><><!--begin:1620834675899--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834675_cv>:&nbsp;</b></span>The class begins next Tuesday 5/18</div><!--end:1620834675899--><><!--begin:1620834797141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834687_co>:&nbsp;</b></span>I see the registration now.  I am not sure why is did not come up before.  </div><!--end:1620834797141--><><!--begin:1620834853452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834743_co>:&nbsp;</b></span>The class is still listed as pending but it looks very good.  I believe it will be confirmed on Friday when official decisions are made.  </div><!--end:1620834853452--><><!--begin:1620834751647--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834751_cv>:&nbsp;</b></span>Both Danielle and I got the standard email saying that the class won&#39;t be confirmed until this Friday, but doesn&#39;t give me much time to schedule Danielle for work next week if the class doesn&#39;t go</div><!--end:1620834751647--><><!--begin:1620834776240--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834776_cv>:&nbsp;</b></span>okay so we won&#39;t know until Friday</div><!--end:1620834776240--><><!--begin:1620834909748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834800_co>:&nbsp;</b></span>As long as we do not receive any cancellations or requests to reschedule out of the class, it will be confirmed.  </div><!--end:1620834909748--><><!--begin:1620834802658--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834802_cv>:&nbsp;</b></span>.... but the chances are good to be confirmed</div><!--end:1620834802658--><><!--begin:1620834810234--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834810_cv>:&nbsp;</b></span>oh... okay</div><!--end:1620834810234--><><!--begin:1620834924405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834814_co>:&nbsp;</b></span>But yes, Friday is when the official decision is made.  </div><!--end:1620834924405--><><!--begin:1620834840915--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834841_cv>:&nbsp;</b></span>Gotcha</div><!--end:1620834840915--><><!--begin:1620834978828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834869_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620834978828--><><!--begin:1620834881914--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834881_cv>:&nbsp;</b></span>That&#39;s all - just wanted to see if there had been a decision. We&#39;ll wait to hear from you on Friday.  Have a great day!</div><!--end:1620834881914--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Matthew McCloskey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatthew McCloskey:&nbsp;Doing great, thanks.  Good weather here in Michigan finally...\r\nTiffany:&nbsp;It always good when the weather gets better.  \r\nMatthew McCloskey:&nbsp;yep\r\nTiffany:&nbsp;I can not find a student by the name of Danielle Marrone\r\nTiffany:&nbsp;Please give me a moment longer while I look.\r\nMatthew McCloskey:&nbsp;I registered her last week; the fee already showed up on my company credit card\r\nMatthew McCloskey:&nbsp;The class begins next Tuesday 5/18\r\nTiffany:&nbsp;I see the registration now.  I am not sure why is did not come up before.  \r\nTiffany:&nbsp;The class is still listed as pending but it looks very good.  I believe it will be confirmed on Friday when official decisions are made.  \r\nMatthew McCloskey:&nbsp;Both Danielle and I got the standard email saying that the class won&#39;t be confirmed until this Friday, but doesn&#39;t give me much time to schedule Danielle for work next week if the class doesn&#39;t go\r\nMatthew McCloskey:&nbsp;okay so we won&#39;t know until Friday\r\nTiffany:&nbsp;As long as we do not receive any cancellations or requests to reschedule out of the class, it will be confirmed.  \r\nMatthew McCloskey:&nbsp;.... but the chances are good to be confirmed\r\nMatthew McCloskey:&nbsp;oh... okay\r\nTiffany:&nbsp;But yes, Friday is when the official decision is made.  \r\nMatthew McCloskey:&nbsp;Gotcha\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMatthew McCloskey:&nbsp;That&#39;s all - just wanted to see if there had been a decision. We&#39;ll wait to hear from you on Friday.  Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24555288078', 1620914355, 1620914843, 2, 23, 0, 7, 0, 0, 5, 0, 4726, 152, 0, 0, 0, 'Yashvi', 'ypatel@scsengineers.com', '173.168.213.115', '341add93ede412655b14df66316f80b0', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SCS Engineers-cus-', 'I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620914469223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yashvi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620914469223--><><!--begin:1620914379265--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914379_cv>:&nbsp;</b></span>HI Tiffany, I am doing well. How are you?</div><!--end:1620914379265--><><!--begin:1620914509595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914399_co>:&nbsp;</b></span>I am good thank you! Please give me one moment to look you up.</div><!--end:1620914509595--><><!--begin:1620914640817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914530_co>:&nbsp;</b></span>Yes I see your credit.  </div><!--end:1620914640817--><><!--begin:1620914561177--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914561_cv>:&nbsp;</b></span>Can I register for an upcoming session in Tampa?</div><!--end:1620914561177--><><!--begin:1620914584065--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914584_cv>:&nbsp;</b></span>It will be for a 40-hr HAZWOPER, starting around June 20 i think</div><!--end:1620914584065--><><!--begin:1620914732243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914622_co>:&nbsp;</b></span>We have a class scheduled for Tampa from June 22nd through June 25th for the 40-Hour HAZWOPER.  Would you like to be scheduled into this class?</div><!--end:1620914732243--><><!--begin:1620914636385--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914636_cv>:&nbsp;</b></span>Yes please</div><!--end:1620914636385--><><!--begin:1620914773604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914663_co>:&nbsp;</b></span>I will get that taken care of for you and send out the updated class details.</div><!--end:1620914773604--><><!--begin:1620914779549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914669_co>:&nbsp;</b></span>Please note: Your seat from the class you are currently scheduled for has been removed and rescheduling will be a new registration to a future class. As such you are subject to all of the terms and conditions of our Seminar Policies for future classes, including the one you register for today.</div><!--end:1620914779549--><><!--begin:1620914674190--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914674_cv>:&nbsp;</b></span>Thank you I appreciate it</div><!--end:1620914674190--><><!--begin:1620914793611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914683_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620914793611--><><!--begin:1620914718881--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914719_cv>:&nbsp;</b></span>About your earlier message, have there been any major changes to your terms and conditions?</div><!--end:1620914718881--><><!--begin:1620914870868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914760_co>:&nbsp;</b></span>To see the full seminar reschedule and registration policy please follow this link: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1620914870868--><><!--begin:1620914816041--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914816_cv>:&nbsp;</b></span>Okay thank you. </div><!--end:1620914816041--><><!--begin:1620914823972--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914824_cv>:&nbsp;</b></span>That will be all. Have a nice day</div><!--end:1620914823972--><><!--begin:1620914941496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914831_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620914941496--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Yashvi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYashvi:&nbsp;HI Tiffany, I am doing well. How are you?\r\nTiffany:&nbsp;I am good thank you! Please give me one moment to look you up.\r\nTiffany:&nbsp;Yes I see your credit.  \r\nYashvi:&nbsp;Can I register for an upcoming session in Tampa?\r\nYashvi:&nbsp;It will be for a 40-hr HAZWOPER, starting around June 20 i think\r\nTiffany:&nbsp;We have a class scheduled for Tampa from June 22nd through June 25th for the 40-Hour HAZWOPER.  Would you like to be scheduled into this class?\r\nYashvi:&nbsp;Yes please\r\nTiffany:&nbsp;I will get that taken care of for you and send out the updated class details.\r\nTiffany:&nbsp;Please note: Your seat from the class you are currently scheduled for has been removed and rescheduling will be a new registration to a future class. As such you are subject to all of the terms and conditions of our Seminar Policies for future classes, including the one you register for today.\r\nYashvi:&nbsp;Thank you I appreciate it\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nYashvi:&nbsp;About your earlier message, have there been any major changes to your terms and conditions?\r\nTiffany:&nbsp;To see the full seminar reschedule and registration policy please follow this link: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nYashvi:&nbsp;Okay thank you. \r\nYashvi:&nbsp;That will be all. Have a nice day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('24556743565', 1620928909, 1620929604, 2, 23, 0, 4, 0, 0, 0, 0, 4374, 0, 0, 0, 0, 'Chris Stenzel', 'Christopher.Stenzel@tkinet.com', '72.44.194.34', '3a6d43d36139cbabbabaa918febe54cd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Tessenderlo Kerley Inc-cus-', 'I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days', '<div class=\'ca\'><div class=\'info_box\'><i>I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620929023573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620928913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Stenzel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620929023573--><><!--begin:1620928924568--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620928924_cv>:&nbsp;</b></span>Good and you?</div><!--end:1620928924568--><><!--begin:1620929058046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620928948_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620929058046--><><!--begin:1620929006909--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929007_cv>:&nbsp;</b></span>Just a couple questions posted above should be fairly simple</div><!--end:1620929006909--><><!--begin:1620929260591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929150_co>:&nbsp;</b></span>Could I have the student&#39;s name and/or order number please?</div><!--end:1620929260591--><><!--begin:1620929195530--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929195_cv>:&nbsp;</b></span>Robert Vos #12623</div><!--end:1620929195530--><><!--begin:1620929405716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929295_co>:&nbsp;</b></span>I show Doug Wilkinson as the main point of contact listed on the Tessenderlo Kerley, Inc. account.  Doug is cc:ed on all student registraiton emails.  Would you be a better contact instead of Doug?</div><!--end:1620929405716--><><!--begin:1620929351047--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929351_cv>:&nbsp;</b></span>Both of us would be good to include in contact.</div><!--end:1620929351047--><><!--begin:1620929516526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929406_co>:&nbsp;</b></span>I did add you as an alternate contact.  </div><!--end:1620929516526--><><!--begin:1620929543701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929433_co>:&nbsp;</b></span>I see I tried to cc on the inital email that was sent on 05/10/2021 but I was missing a p in your name.  I will forward you the email now. </div><!--end:1620929543701--><><!--begin:1620929476751--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929476_cv>:&nbsp;</b></span>thank you can you let me know what time those classes will start those days? for scheduling and travel purposes? Thank you</div><!--end:1620929476751--><><!--begin:1620929652781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929542_co>:&nbsp;</b></span>The start time is listed on the confirmation and the class runs approximately 10 hours a day.  So it is from 8am to approximately 6pm.  </div><!--end:1620929652781--><><!--begin:1620929662022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929552_co>:&nbsp;</b></span>Please note that holding a class depends on registrations received.  This class is not confirmed to be held yet. We will make a final determination on this class by 06/25/2021.</div><!--end:1620929662022--><><!--begin:1620929573183--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929573_cv>:&nbsp;</b></span>Got the email with info thank you. Have a great rest of your day thanks for the assist.</div><!--end:1620929573183--><><!--begin:1620929706022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929596_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620929706022--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Chris Stenzel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Stenzel:&nbsp;Good and you?\r\nTiffany:&nbsp;I am good thank you!\r\nChris Stenzel:&nbsp;Just a couple questions posted above should be fairly simple\r\nTiffany:&nbsp;Could I have the student&#39;s name and/or order number please?\r\nChris Stenzel:&nbsp;Robert Vos #12623\r\nTiffany:&nbsp;I show Doug Wilkinson as the main point of contact listed on the Tessenderlo Kerley, Inc. account.  Doug is cc:ed on all student registraiton emails.  Would you be a better contact instead of Doug?\r\nChris Stenzel:&nbsp;Both of us would be good to include in contact.\r\nTiffany:&nbsp;I did add you as an alternate contact.  \r\nTiffany:&nbsp;I see I tried to cc on the inital email that was sent on 05/10/2021 but I was missing a p in your name.  I will forward you the email now. \r\nChris Stenzel:&nbsp;thank you can you let me know what time those classes will start those days? for scheduling and travel purposes? Thank you\r\nTiffany:&nbsp;The start time is listed on the confirmation and the class runs approximately 10 hours a day.  So it is from 8am to approximately 6pm.  \r\nTiffany:&nbsp;Please note that holding a class depends on registrations received.  This class is not confirmed to be held yet. We will make a final determination on this class by 06/25/2021.\r\nChris Stenzel:&nbsp;Got the email with info thank you. Have a great rest of your day thanks for the assist.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24557230896', 1620933781, 1620934680, 2, 23, 0, 3, 0, 0, 5, 0, 6916, 0, 0, 0, 0, 'Andrew Ramirez', 'Ramirez.Andrew@cleanharbors.com', '155.203.3.151', 'c73264c5658cee091b499cdfd7992fe5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Cleanharbors-cus-', 'Need to obtain a 40 hour certificate for one of my employees for record keeping. ', '<div class=\'ca\'><div class=\'info_box\'><i>Need to obtain a 40 hour certificate for one of my employees for record keeping. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620933895560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933785_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Ramirez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620933895560--><><!--begin:1620933973463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933863_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.<br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;.<br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1620933973463--><><!--begin:1620934013338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933903_co>:&nbsp;</b></span>I would need the order number or student name to look into this particular certificate.  </div><!--end:1620934013338--><><!--begin:1620933915180--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620933915_cv>:&nbsp;</b></span>OK I do not know who the EH&S contact that is listed with our account.  Can you tell me who that might be for Cleanharbors Environmental? </div><!--end:1620933915180--><><!--begin:1620934076639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933966_co>:&nbsp;</b></span>We have several accounts for Clean Harbors.  Could I get the address of the location you are with? As well as the students name please?  </div><!--end:1620934076639--><><!--begin:1620934010025--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934010_cv>:&nbsp;</b></span>Location is 2500 West Lokern Road Buttonwillow Ca 93206,  Name of student is Flabio De La Rosa </div><!--end:1620934010025--><><!--begin:1620934189780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934079_co>:&nbsp;</b></span>We have Eric Almberg as the main point of contact on that account.</div><!--end:1620934189780--><><!--begin:1620934224138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934114_co>:&nbsp;</b></span>But I do not see any recent orders under that account.  Please give me one moment to look the student up.</div><!--end:1620934224138--><><!--begin:1620934121607--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934121_cv>:&nbsp;</b></span>OK so he would need to be the one requesting the 40 hour cert? or if I order one it will be sent to him </div><!--end:1620934121607--><><!--begin:1620934135671--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934135_cv>:&nbsp;</b></span>It was not recent it was from 2018</div><!--end:1620934135671--><><!--begin:1620934390140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934280_co>:&nbsp;</b></span>What is your title with the company? </div><!--end:1620934390140--><><!--begin:1620934302011--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934302_cv>:&nbsp;</b></span>Facility Operations Manager</div><!--end:1620934302011--><><!--begin:1620934436926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934326_co>:&nbsp;</b></span>You can request the certificate and pay a $10 reissue fee since you are also a point of contact for Clean Harbors. </div><!--end:1620934436926--><><!--begin:1620934366233--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934366_cv>:&nbsp;</b></span>OK I tried to on your website but nothing comes up when I click reorder I am a sponsor tab.</div><!--end:1620934366233--><><!--begin:1620934502076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934392_co>:&nbsp;</b></span>I do not see a completed date in my system for Flabio and since his course was in 2018 I will need to ask to have records pulled since we have a new system since then.  </div><!--end:1620934502076--><><!--begin:1620934436889--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934437_cv>:&nbsp;</b></span>OK can I get that certificate emailed over to me when you find it.   And someone can call me for payment ? </div><!--end:1620934436889--><><!--begin:1620934549445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934439_co>:&nbsp;</b></span>I can send you an email with the information I found out.  I will also check on the web page that you are having trouble with and let you now once the error has been resolved.  </div><!--end:1620934549445--><><!--begin:1620934617389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934507_co>:&nbsp;</b></span>Once i verify the student has completed the course I can send you a payment request so all you will need to do is click a link and submit the payment and then we can email you the certificate.  </div><!--end:1620934617389--><><!--begin:1620934563053--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934563_cv>:&nbsp;</b></span>OK that works </div><!--end:1620934563053--><><!--begin:1620934574871--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934575_cv>:&nbsp;</b></span>my email is <a href=\'mailto:Ramirez.Andrew@cleanharbors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Ramirez.Andrew@cleanharbors.com</a></div><!--end:1620934574871--><><!--begin:1620934713174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934603_co>:&nbsp;</b></span>Got it! Thanks.  </div><!--end:1620934713174--><><!--begin:1620934715357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934605_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620934715357--><><!--begin:1620934614287--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934614_cv>:&nbsp;</b></span>Thank you for your help </div><!--end:1620934614287--><><!--begin:1620934737126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934627_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620934737126--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to obtain a 40 hour certificate for one of my employees for record keeping. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Ramirez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;.All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nTiffany:&nbsp;I would need the order number or student name to look into this particular certificate.  \r\nAndrew Ramirez:&nbsp;OK I do not know who the EH&S contact that is listed with our account.  Can you tell me who that might be for Cleanharbors Environmental? \r\nTiffany:&nbsp;We have several accounts for Clean Harbors.  Could I get the address of the location you are with? As well as the students name please?  \r\nAndrew Ramirez:&nbsp;Location is 2500 West Lokern Road Buttonwillow Ca 93206,  Name of student is Flabio De La Rosa \r\nTiffany:&nbsp;We have Eric Almberg as the main point of contact on that account.\r\nTiffany:&nbsp;But I do not see any recent orders under that account.  Please give me one moment to look the student up.\r\nAndrew Ramirez:&nbsp;OK so he would need to be the one requesting the 40 hour cert? or if I order one it will be sent to him \r\nAndrew Ramirez:&nbsp;It was not recent it was from 2018\r\nTiffany:&nbsp;What is your title with the company? \r\nAndrew Ramirez:&nbsp;Facility Operations Manager\r\nTiffany:&nbsp;You can request the certificate and pay a $10 reissue fee since you are also a point of contact for Clean Harbors. \r\nAndrew Ramirez:&nbsp;OK I tried to on your website but nothing comes up when I click reorder I am a sponsor tab.\r\nTiffany:&nbsp;I do not see a completed date in my system for Flabio and since his course was in 2018 I will need to ask to have records pulled since we have a new system since then.  \r\nAndrew Ramirez:&nbsp;OK can I get that certificate emailed over to me when you find it.   And someone can call me for payment ? \r\nTiffany:&nbsp;I can send you an email with the information I found out.  I will also check on the web page that you are having trouble with and let you now once the error has been resolved.  \r\nTiffany:&nbsp;Once i verify the student has completed the course I can send you a payment request so all you will need to do is click a link and submit the payment and then we can email you the certificate.  \r\nAndrew Ramirez:&nbsp;OK that works \r\nAndrew Ramirez:&nbsp;my email is mailto:Ramirez.Andrew@cleanharbors.com\r\nTiffany:&nbsp;Got it! Thanks.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndrew Ramirez:&nbsp;Thank you for your help \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24564201077', 1621003487, 1621003847, 2, 23, 0, 8, 0, 0, 5, 0, 3369, 0, 0, 0, 0, 'Kim Banathy', 'kim.banathy@stantec.com', '67.215.23.206', '383e22d94c157bd51fd312cfd2fb402a', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621003600668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003490_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim Banathy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621003600668--><><!--begin:1621003496331--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003496_cv>:&nbsp;</b></span>Great, yourself?</div><!--end:1621003496331--><><!--begin:1621003638913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003528_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1621003638913--><><!--begin:1621003706700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003596_co>:&nbsp;</b></span>On the 40-Hour Registration page, if you click on the city name ie: Denver, CO then the actual location should come up in another window.  </div><!--end:1621003706700--><><!--begin:1621003692623--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003692_cv>:&nbsp;</b></span>Nope, it just wants me to pay first (only says &quot;Denver, CO&quot; on that window). Would the training location be the same as the office location listed for Compliance Solutions at 3980 Quebec Street in Denver?</div><!--end:1621003692623--><><!--begin:1621003827630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003717_co>:&nbsp;</b></span>Yes that is the correct address.  </div><!--end:1621003827630--><><!--begin:1621003843769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003733_co>:&nbsp;</b></span>2nd Floor</div><!--end:1621003843769--><><!--begin:1621003781078--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003781_cv>:&nbsp;</b></span>Ok great, just wanted to make sure before I made arrangements. Thank you!</div><!--end:1621003781078--><><!--begin:1621003909564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003799_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621003909564--><><!--begin:1621003819478--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003819_cv>:&nbsp;</b></span>Nope, that was it; appreciate your help and have a good day</div><!--end:1621003819478--><><!--begin:1621003955207--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003844_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1621003955207--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim Banathy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKim Banathy:&nbsp;Great, yourself?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;On the 40-Hour Registration page, if you click on the city name ie: Denver, CO then the actual location should come up in another window.  \r\nKim Banathy:&nbsp;Nope, it just wants me to pay first (only says &quot;Denver, CO&quot; on that window). Would the training location be the same as the office location listed for Compliance Solutions at 3980 Quebec Street in Denver?\r\nTiffany:&nbsp;Yes that is the correct address.  \r\nTiffany:&nbsp;2nd Floor\r\nKim Banathy:&nbsp;Ok great, just wanted to make sure before I made arrangements. Thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKim Banathy:&nbsp;Nope, that was it; appreciate your help and have a good day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245983983q6', 1621345457, 1621345694, 2, 23, 0, 4, 0, 0, 0, 0, 2465, 0, 0, 0, 0, 'Teresa', 'teresa.timmons@aecom.com', '34.100.75.97', 'cb1cbfdb2a75de29b21cca4eb6caf1a3', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Are you offering in-person 40-Hour Hazwoper training?', '<div class=\'ca\'><div class=\'info_box\'><i>Are you offering in-person 40-Hour Hazwoper training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621345573219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345460_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621345573219--><><!--begin:1621345481917--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345482_cv>:&nbsp;</b></span>great! and I hope you are too. :)</div><!--end:1621345481917--><><!--begin:1621345616534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345504_co>:&nbsp;</b></span>Yes thank you and yes we are.</div><!--end:1621345616534--><><!--begin:1621345646645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345534_co>:&nbsp;</b></span>Please use the link below to go to the website and look over the 40-Hour HAZWOPER full seminar schedule.</div><!--end:1621345646645--><><!--begin:1621345647762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345535_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1621345647762--><><!--begin:1621345573946--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345574_cv>:&nbsp;</b></span>got it!  thank you!</div><!--end:1621345573946--><><!--begin:1621345615253--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345615_cv>:&nbsp;</b></span>that&#39;s all I needed, I wasn&#39;t seeing it listed, I was only seeing the online training</div><!--end:1621345615253--><><!--begin:1621345761035--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345648_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a>.  If you need anything else.<br><br>Have a great day!</div><!--end:1621345761035--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you offering in-person 40-Hour Hazwoper training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa:&nbsp;great! and I hope you are too. :)\r\nTiffany:&nbsp;Yes thank you and yes we are.\r\nTiffany:&nbsp;Please use the link below to go to the website and look over the 40-Hour HAZWOPER full seminar schedule.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTeresa:&nbsp;got it!  thank you!\r\nTeresa:&nbsp;that&#39;s all I needed, I wasn&#39;t seeing it listed, I was only seeing the online training\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706.  If you need anything else.Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('246077613a6', 1621439102, 1621439313, 2, 23, 0, 3, 0, 0, 0, 0, 2255, 0, 0, 0, 0, 'Steven Lange', 'Steven.Lange@apexcos.com', '24.160.86.120', '5947f00e0cb4de3b91b6564e5a333fdc', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies, LLC-cus-', 'Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.', '<div class=\'ca\'><div class=\'info_box\'><i>Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621439219919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439107_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steven Lange</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621439219919--><><!--begin:1621439118897--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439118_cv>:&nbsp;</b></span>Good how are you</div><!--end:1621439118897--><><!--begin:1621439254889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439142_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1621439254889--><><!--begin:1621439171201--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439171_cv>:&nbsp;</b></span>I need to register for the in-person portion of the 40 hour certification, I just finished the 32 hours online</div><!--end:1621439171201--><><!--begin:1621439353847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439241_co>:&nbsp;</b></span>I will send you an email with directions on how to register and a link to the hands-on schedule.  You can email me back or give us a call to registered on the Monday at the earliest of the week of the class you are interested in registering for.  </div><!--end:1621439353847--><><!--begin:1621439286167--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439286_cv>:&nbsp;</b></span>ok thank you</div><!--end:1621439286167--><><!--begin:1621439409428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439296_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621439409428--><><!--begin:1621439311813--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439311_cv>:&nbsp;</b></span>That is all thank you</div><!--end:1621439311813--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Steven Lange!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteven Lange:&nbsp;Good how are you\r\nTiffany:&nbsp;I am good thank you!\r\nSteven Lange:&nbsp;I need to register for the in-person portion of the 40 hour certification, I just finished the 32 hours online\r\nTiffany:&nbsp;I will send you an email with directions on how to register and a link to the hands-on schedule.  You can email me back or give us a call to registered on the Monday at the earliest of the week of the class you are interested in registering for.  \r\nSteven Lange:&nbsp;ok thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSteven Lange:&nbsp;That is all thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('246078965e3', 1621440441, 1621440971, 1, 23, 0, 6, 0, 0, 0, 0, 4190, 0, 0, 0, 0, 'Kevin', 'kortiz@gulfmarinerepair.com', '70.126.11.83', '2e9f56be46389f5d7524d1674ede5ba1', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Gulf Marine Repair -cus-Online Course-_-8 hr refresher-cus-', 'Completed section and assessment but wont let me click on next module', '<div class=\'ca\'><div class=\'info_box\'><i>Completed section and assessment but wont let me click on next module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621440555926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440443_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621440555926--><><!--begin:1621440451803--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440452_cv>:&nbsp;</b></span>good</div><!--end:1621440451803--><><!--begin:1621440592075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440479_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1621440592075--><><!--begin:1621440510429--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440510_cv>:&nbsp;</b></span>ok</div><!--end:1621440510429--><><!--begin:1621440646802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440534_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1621440646802--><><!--begin:1621440691322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440578_co>:&nbsp;</b></span>The explanation for your next module reads: <br> <br>At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 22 minutes, 44 second more.  <br><br><br>You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  </div><!--end:1621440691322--><><!--begin:1621440612558--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440612_cv>:&nbsp;</b></span>do I have to go back through?</div><!--end:1621440612558--><><!--begin:1621440634685--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440635_cv>:&nbsp;</b></span>can I just come back to my computer in 22 minutes?</div><!--end:1621440634685--><><!--begin:1621440829787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440717_co>:&nbsp;</b></span>You need to add more time in the previous module. If you are not actively training the system will log you out after 10 minutes of inactivity.   Allowing the training to time out may cause technical error down the road.  </div><!--end:1621440829787--><><!--begin:1621440742954--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440743_cv>:&nbsp;</b></span>pssh</div><!--end:1621440742954--><><!--begin:1621440749344--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440749_cv>:&nbsp;</b></span>roger that</div><!--end:1621440749344--><><!--begin:1621440930796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440818_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621440930796--><><!--begin:1621441081907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440969_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1621441081907--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Completed section and assessment but wont let me click on next module\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kevin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin:&nbsp;good\r\nTiffany:&nbsp;One moment please while I look you up\r\nKevin:&nbsp;ok\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;The explanation for your next module reads:  At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 22 minutes, 44 second more.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  \r\nKevin:&nbsp;do I have to go back through?\r\nKevin:&nbsp;can I just come back to my computer in 22 minutes?\r\nTiffany:&nbsp;You need to add more time in the previous module. If you are not actively training the system will log you out after 10 minutes of inactivity.   Allowing the training to time out may cause technical error down the road.  \r\nKevin:&nbsp;pssh\r\nKevin:&nbsp;roger that\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('246089850m7', 1621451322, 1621452090, 2, 23, 0, 5, 0, 0, 0, 0, 4284, 0, 0, 0, 0, 'John Jansen', 'john_jansen@quadrachemicals.com', '73.155.177.238', '2d3207bed003f07efa0bc9297109d70d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Quadra Chemicals, Inc-cus-', 'Trying to login to sign up for a new course, system cannot find my email\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to login to sign up for a new course, system cannot find my email\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621451438323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451325_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Jansen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621451438323--><><!--begin:1621451344053--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451344_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1621451344053--><><!--begin:1621451483363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451370_co>:&nbsp;</b></span>I am good thank you!  Please give me one moment to look you up.</div><!--end:1621451483363--><><!--begin:1621451702629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451589_co>:&nbsp;</b></span>I see the last you trained was in 2018.  We did switch to a new training system in 2018 so it looks like your previous username may have been in the old system as I do not see you in our new training system.  </div><!--end:1621451702629--><><!--begin:1621451614767--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451614_cv>:&nbsp;</b></span>Correct, the course was May 2018</div><!--end:1621451614767--><><!--begin:1621451666471--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451666_cv>:&nbsp;</b></span>Can you add me? and also my colleague, Seng Vongvilay, I need to sing her up as well</div><!--end:1621451666471--><><!--begin:1621451689098--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451689_cv>:&nbsp;</b></span>sign, not sing, duh.........</div><!--end:1621451689098--><><!--begin:1621451854854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451742_co>:&nbsp;</b></span>I can send you an order request and you will need to complete the order by entering payment information.  Did you want to pay by credit card? </div><!--end:1621451854854--><><!--begin:1621451757501--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451757_cv>:&nbsp;</b></span>Yes, amex</div><!--end:1621451757501--><><!--begin:1621451957250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451844_co>:&nbsp;</b></span>2-Online DOT HAZMAT Courses correct</div><!--end:1621451957250--><><!--begin:1621451852324--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451852_cv>:&nbsp;</b></span>Yes</div><!--end:1621451852324--><><!--begin:1621452073220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451960_co>:&nbsp;</b></span>I will send you the order request in a few moments.  After you submit payment you will get a confirmation email and an email to set up your password and invite Seng to complete the second course.  </div><!--end:1621452073220--><><!--begin:1621452005099--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621452005_cv>:&nbsp;</b></span>Sounds good, Thank You for your help</div><!--end:1621452005099--><><!--begin:1621452127647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621452014_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621452127647--><><!--begin:1621452048101--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621452048_cv>:&nbsp;</b></span>The email just came in, Nothing else, Have a great day!</div><!--end:1621452048101--><><!--begin:1621452200910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621452088_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1621452200910--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to login to sign up for a new course, system cannot find my email\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Jansen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Jansen:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!  Please give me one moment to look you up.\r\nTiffany:&nbsp;I see the last you trained was in 2018.  We did switch to a new training system in 2018 so it looks like your previous username may have been in the old system as I do not see you in our new training system.  \r\nJohn Jansen:&nbsp;Correct, the course was May 2018\r\nJohn Jansen:&nbsp;Can you add me? and also my colleague, Seng Vongvilay, I need to sing her up as well\r\nJohn Jansen:&nbsp;sign, not sing, duh.........\r\nTiffany:&nbsp;I can send you an order request and you will need to complete the order by entering payment information.  Did you want to pay by credit card? \r\nJohn Jansen:&nbsp;Yes, amex\r\nTiffany:&nbsp;2-Online DOT HAZMAT Courses correct\r\nJohn Jansen:&nbsp;Yes\r\nTiffany:&nbsp;I will send you the order request in a few moments.  After you submit payment you will get a confirmation email and an email to set up your password and invite Seng to complete the second course.  \r\nJohn Jansen:&nbsp;Sounds good, Thank You for your help\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJohn Jansen:&nbsp;The email just came in, Nothing else, Have a great day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24652438528', 1621885861, 1621886165, 2, 23, 0, 6, 0, 0, 0, 0, 3662, 0, 0, 0, 0, 'Ryan Price', 'ryan.price@denverwater.org', '73.34.114.167', '18e6e4cb603e38cfcd6b8145671a6aca', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ryan Price-cus-', 'Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621885980440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885865_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Price</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621885980440--><><!--begin:1621885870259--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885877_cv>:&nbsp;</b></span>I&#39;m good. Thank you</div><!--end:1621885870259--><><!--begin:1621885873032--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885880_cv>:&nbsp;</b></span>How about you?</div><!--end:1621885873032--><><!--begin:1621886005827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885890_co>:&nbsp;</b></span>I am good as well.  Thank you!</div><!--end:1621886005827--><><!--begin:1621886043895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885928_co>:&nbsp;</b></span>If the seat has not expired yet you can resend the invitation. </div><!--end:1621886043895--><><!--begin:1621885957501--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885965_cv>:&nbsp;</b></span>Can you remind me how to get back in there? I tried to login with my email and it didn&#39;t recognize me. I may be trying in the wrong spot.</div><!--end:1621885957501--><><!--begin:1621886101358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885986_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1621886101358--><><!--begin:1621886130672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886015_co>:&nbsp;</b></span>I can invite him if you would like</div><!--end:1621886130672--><><!--begin:1621886168844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886053_co>:&nbsp;</b></span>Once you are logged in you will go the the 40-Hour HAZWOPER to see the available seat and add the participant.  Then invite by email again.  </div><!--end:1621886168844--><><!--begin:1621886069543--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886077_cv>:&nbsp;</b></span>I got it. Give me just a moment and I will confirm</div><!--end:1621886069543--><><!--begin:1621886204157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886089_co>:&nbsp;</b></span>Wonderful</div><!--end:1621886204157--><><!--begin:1621886124928--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886132_cv>:&nbsp;</b></span>It did work. Thank you. </div><!--end:1621886124928--><><!--begin:1621886252233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886137_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1621886252233--><><!--begin:1621886137852--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886145_cv>:&nbsp;</b></span>That is it! Thank you</div><!--end:1621886137852--><><!--begin:1621886270125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886154_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1621886270125--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan Price!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Price:&nbsp;I&#39;m good. Thank you\r\nRyan Price:&nbsp;How about you?\r\nTiffany:&nbsp;I am good as well.  Thank you!\r\nTiffany:&nbsp;If the seat has not expired yet you can resend the invitation. \r\nRyan Price:&nbsp;Can you remind me how to get back in there? I tried to login with my email and it didn&#39;t recognize me. I may be trying in the wrong spot.\r\nTiffany:&nbsp;Log in page: https://csregsonline.com/\r\nTiffany:&nbsp;I can invite him if you would like\r\nTiffany:&nbsp;Once you are logged in you will go the the 40-Hour HAZWOPER to see the available seat and add the participant.  Then invite by email again.  \r\nRyan Price:&nbsp;I got it. Give me just a moment and I will confirm\r\nTiffany:&nbsp;Wonderful\r\nRyan Price:&nbsp;It did work. Thank you. \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nRyan Price:&nbsp;That is it! Thank you\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2466770285x', 1622038501, 1622039124, 2, 23, 0, 3, 0, 0, 5, 0, 4339, 153, 0, 0, 0, 'Michael Romero', 'mromero@bskassociates.com', '50.229.107.102', '2fa9743ef4c98f3be5546cedd962bee3', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-BSK Associates-cus-', 'I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?', '<div class=\'ca\'><div class=\'info_box\'><i>I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622038619029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038503_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Romero</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622038619029--><><!--begin:1622038515511--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038515_cv>:&nbsp;</b></span>Good. Thanks</div><!--end:1622038515511--><><!--begin:1622038524600--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038524_cv>:&nbsp;</b></span>Can you see my question above?</div><!--end:1622038524600--><><!--begin:1622038664294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038548_co>:&nbsp;</b></span>Yes one moment while I look you up please.</div><!--end:1622038664294--><><!--begin:1622038852827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038736_co>:&nbsp;</b></span>I see you are completing the 40-Hour HAZWOPER online standard version which consists of 32-Hours of online training and then an 8-Hours in person hands-on class and then back online to complete the exam.  The full class is suppose to be competed by the course expiration date as you do need to go back online to complete the exam after the hands-on class. </div><!--end:1622038852827--><><!--begin:1622038849565--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038849_cv>:&nbsp;</b></span>okay, thank you. Is it possible to get an extension on the deadline?</div><!--end:1622038849565--><><!--begin:1622038973105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038857_co>:&nbsp;</b></span>We can offer a one time courtesy extension of 30 days to your online training.  This will bring your expiration date out to 07/09/2021.  You would need to complete the full course before this new expiration date.  If we would need to apply any additional course extensions there may be a reactivation fee of 25% open the online course after 07/09/2021. </div><!--end:1622038973105--><><!--begin:1622038944076--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038944_cv>:&nbsp;</b></span>I understand. I won&#39;t need the additional extension. Can you assist me with getting the one time courtesy 30-day extension?</div><!--end:1622038944076--><><!--begin:1622039094298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038978_co>:&nbsp;</b></span>I have applied the extension to your account so you are good to go and I will send you an email with details on the hands-on class schedule and how to register for the hands-on class once your online portion is completed.  </div><!--end:1622039094298--><><!--begin:1622039019876--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622039019_cv>:&nbsp;</b></span>Thank you so much! This went a lot smoother than I would have expected. I greatly appreciate it</div><!--end:1622039019876--><><!--begin:1622039172439--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039056_co>:&nbsp;</b></span>My pleasure! </div><!--end:1622039172439--><><!--begin:1622039177470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039061_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622039177470--><><!--begin:1622039088550--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622039088_cv>:&nbsp;</b></span>No, that is it. Thank you again and have a great day!</div><!--end:1622039088550--><><!--begin:1622039218669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039102_co>:&nbsp;</b></span>You as well!!</div><!--end:1622039218669--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michael Romero!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Romero:&nbsp;Good. Thanks\r\nMichael Romero:&nbsp;Can you see my question above?\r\nTiffany:&nbsp;Yes one moment while I look you up please.\r\nTiffany:&nbsp;I see you are completing the 40-Hour HAZWOPER online standard version which consists of 32-Hours of online training and then an 8-Hours in person hands-on class and then back online to complete the exam.  The full class is suppose to be competed by the course expiration date as you do need to go back online to complete the exam after the hands-on class. \r\nMichael Romero:&nbsp;okay, thank you. Is it possible to get an extension on the deadline?\r\nTiffany:&nbsp;We can offer a one time courtesy extension of 30 days to your online training.  This will bring your expiration date out to 07/09/2021.  You would need to complete the full course before this new expiration date.  If we would need to apply any additional course extensions there may be a reactivation fee of 25% open the online course after 07/09/2021. \r\nMichael Romero:&nbsp;I understand. I won&#39;t need the additional extension. Can you assist me with getting the one time courtesy 30-day extension?\r\nTiffany:&nbsp;I have applied the extension to your account so you are good to go and I will send you an email with details on the hands-on class schedule and how to register for the hands-on class once your online portion is completed.  \r\nMichael Romero:&nbsp;Thank you so much! This went a lot smoother than I would have expected. I greatly appreciate it\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichael Romero:&nbsp;No, that is it. Thank you again and have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('247211207sx', 1622572677, 1622573084, 1, 23, 0, 2, 0, 0, 5, 0, 5120, 0, 0, 0, 0, 'Ryan', 'ryan.evans@riotinto.com', '57.68.130.28', 'e007fc13198cbfd28fc7ed86ae0e4be9', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Rio Tinto Kennecott-cus-Online Course-_-Rio Tinto Kennecott-cus-', 'csregs doesn\'t recognize my account, again.', '<div class=\'ca\'><div class=\'info_box\'><i>csregs doesn\'t recognize my account, again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622572799057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572680_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622572799057--><><!--begin:1622572696105--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572696_cv>:&nbsp;</b></span>Hello - fine thanks and hope you are too.</div><!--end:1622572696105--><><!--begin:1622572829979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572711_co>:&nbsp;</b></span>Yes thank you! Can you confirm you are not using Internet Explorer?</div><!--end:1622572829979--><><!--begin:1622572725179--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572725_cv>:&nbsp;</b></span>I have tried Edge and Chrome both</div><!--end:1622572725179--><><!--begin:1622572853700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572734_co>:&nbsp;</b></span>To ensure you are one the right log in page page click the link below and try to log in again.</div><!--end:1622572853700--><><!--begin:1622572858348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572739_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1622572858348--><><!--begin:1622572771415--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572771_cv>:&nbsp;</b></span>I am trying to login at:  <a href=\'https://csregs.com/account/login\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/account/login</a> </div><!--end:1622572771415--><><!--begin:1622572785115--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572785_cv>:&nbsp;</b></span>This is the &quot;person&quot; icon link on your front website</div><!--end:1622572785115--><><!--begin:1622572827074--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572827_cv>:&nbsp;</b></span>the <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a> link DOES work for me.</div><!--end:1622572827074--><><!--begin:1622572851977--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572852_cv>:&nbsp;</b></span>Appears you need to update the login icon/link </div><!--end:1622572851977--><><!--begin:1622572983299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572864_co>:&nbsp;</b></span>The first link you used is where you log in to see your purchase history if you created an account.</div><!--end:1622572983299--><><!--begin:1622573005147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572886_co>:&nbsp;</b></span>The link I sent is for the training page.</div><!--end:1622573005147--><><!--begin:1622573052763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572933_co>:&nbsp;</b></span>The link for the training page is found at the bottom of the <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a> website under quick links. </div><!--end:1622573052763--><><!--begin:1622572961866--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572962_cv>:&nbsp;</b></span>okay.  this is not clear on the front webpage top menu</div><!--end:1622572961866--><><!--begin:1622572969514--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572969_cv>:&nbsp;</b></span>Thanks for your help</div><!--end:1622572969514--><><!--begin:1622572993561--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572994_cv>:&nbsp;</b></span>I&#39;m logged in now, and appreciate your assistance</div><!--end:1622572993561--><><!--begin:1622573132414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573013_co>:&nbsp;</b></span>I will let the web page staff know they may want to update it to ensure it is understandable.  </div><!--end:1622573132414--><><!--begin:1622573148363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573029_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1622573148363--><><!--begin:1622573055834--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622573056_cv>:&nbsp;</b></span>that is all - thanks again very much</div><!--end:1622573055834--><><!--begin:1622573183918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573065_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622573183918--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'csregs doesn\'t recognize my account, again.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan:&nbsp;Hello - fine thanks and hope you are too.\r\nTiffany:&nbsp;Yes thank you! Can you confirm you are not using Internet Explorer?\r\nRyan:&nbsp;I have tried Edge and Chrome both\r\nTiffany:&nbsp;To ensure you are one the right log in page page click the link below and try to log in again.\r\nTiffany:&nbsp;https://csregsonline.com/\r\nRyan:&nbsp;I am trying to login at:  https://csregs.com/account/login \r\nRyan:&nbsp;This is the &quot;person&quot; icon link on your front website\r\nRyan:&nbsp;the http://csregsonline.com link DOES work for me.\r\nRyan:&nbsp;Appears you need to update the login icon/link \r\nTiffany:&nbsp;The first link you used is where you log in to see your purchase history if you created an account.\r\nTiffany:&nbsp;The link I sent is for the training page.\r\nTiffany:&nbsp;The link for the training page is found at the bottom of the http://csregs.com website under quick links. \r\nRyan:&nbsp;okay.  this is not clear on the front webpage top menu\r\nRyan:&nbsp;Thanks for your help\r\nRyan:&nbsp;I&#39;m logged in now, and appreciate your assistance\r\nTiffany:&nbsp;I will let the web page staff know they may want to update it to ensure it is understandable.  \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with today?\r\nRyan:&nbsp;that is all - thanks again very much\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247303991rh', 1622665469, 1622665858, 1, 23, 0, 8, 0, 0, 0, 0, 4365, 0, 0, 0, 0, 'Arianna', 'Arianna.k.cunha@sfport.com', '73.189.210.89', 'df9b9aed04beb927f2ad514a4256d8a3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Port of SF-cus-Online Course-_-HAZWOPER Refresher-cus-', 'I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622665592630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665473_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622665592630--><><!--begin:1622665482733--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665482_cv>:&nbsp;</b></span>im fine thanks</div><!--end:1622665482733--><><!--begin:1622665491234--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665491_cv>:&nbsp;</b></span>trying to complete my training </div><!--end:1622665491234--><><!--begin:1622665612553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665493_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1622665612553--><><!--begin:1622665497241--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665497_cv>:&nbsp;</b></span>but it won&#39;t let me move forward</div><!--end:1622665497241--><><!--begin:1622665512124--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665512_cv>:&nbsp;</b></span>ok</div><!--end:1622665512124--><><!--begin:1622665671424--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665552_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1622665671424--><><!--begin:1622665594672--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665594_cv>:&nbsp;</b></span>how do I know how much longer </div><!--end:1622665594672--><><!--begin:1622665727606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665608_co>:&nbsp;</b></span>Your explanation reads you still need to log 21 minutes and 29 seconds since you have not reached the time requirement of 2 hours and 40 minutes.  </div><!--end:1622665727606--><><!--begin:1622665743979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665624_co>:&nbsp;</b></span>Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1622665743979--><><!--begin:1622665673775--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665673_cv>:&nbsp;</b></span>okay thanks</div><!--end:1622665673775--><><!--begin:1622665685188--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665685_cv>:&nbsp;</b></span>that requirement is kind of a pain </div><!--end:1622665685188--><><!--begin:1622665691397--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665691_cv>:&nbsp;</b></span>but I get it </div><!--end:1622665691397--><><!--begin:1622665831544--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665712_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622665831544--><><!--begin:1622665899875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665780_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622665899875--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArianna:&nbsp;im fine thanks\r\nArianna:&nbsp;trying to complete my training \r\nTiffany:&nbsp;One moment while I look you up please\r\nArianna:&nbsp;but it won&#39;t let me move forward\r\nArianna:&nbsp;ok\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nArianna:&nbsp;how do I know how much longer \r\nTiffany:&nbsp;Your explanation reads you still need to log 21 minutes and 29 seconds since you have not reached the time requirement of 2 hours and 40 minutes.  \r\nTiffany:&nbsp;Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.\r\nArianna:&nbsp;okay thanks\r\nArianna:&nbsp;that requirement is kind of a pain \r\nArianna:&nbsp;but I get it \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247373513zc', 1622735016, 1622735489, 2, 23, 0, 3, 0, 0, 0, 0, 4880, 0, 0, 0, 0, 'Anne C McCartney', 'mccartney.anne@epa.gov', '161.80.29.74', 'd2f0ce82e1224720758cbd2be2654296', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-U.S. EPA - Region 10-cus-', 'Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622735140953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735021_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anne C McCartney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622735140953--><><!--begin:1622735047403--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735047_cv>:&nbsp;</b></span>Hi, I am good - Where can I register for the 40-hour HAZWOPER Hybrid delivery?</div><!--end:1622735047403--><><!--begin:1622735209899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735090_co>:&nbsp;</b></span>We have two online 40-Hour HAZWOPER options.  Please use links below to go start to the website and view the courses to register simply add to cart from there.</div><!--end:1622735209899--><><!--begin:1622735211021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735091_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1622735211021--><><!--begin:1622735219285--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735099_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1622735219285--><><!--begin:1622735230498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735110_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1622735230498--><><!--begin:1622735290430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735170_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?</div><!--end:1622735290430--><><!--begin:1622735180429--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735180_cv>:&nbsp;</b></span>Right, so with the links above, I only see where to pay for the HYBRID version, but no registration.</div><!--end:1622735180429--><><!--begin:1622735192666--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735192_cv>:&nbsp;</b></span>Are the registration pages shared between the two versions?</div><!--end:1622735192666--><><!--begin:1622735430363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735310_co>:&nbsp;</b></span>Once you select your payment option and complete check out, you will receive a couple emails from the system.  One will have directions on how to set up your online account.  After doing that you can either accept the training as your own or invite another employee to complete the course.  </div><!--end:1622735430363--><><!--begin:1622735384165--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735384_cv>:&nbsp;</b></span>Okay, thank you!</div><!--end:1622735384165--><><!--begin:1622735519139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735399_co>:&nbsp;</b></span>Do you have any more questions?</div><!--end:1622735519139--><><!--begin:1622735483863--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735484_cv>:&nbsp;</b></span>No, that is all</div><!--end:1622735483863--><><!--begin:1622735487339--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735487_cv>:&nbsp;</b></span>Thanks</div><!--end:1622735487339--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Anne C McCartney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnne C McCartney:&nbsp;Hi, I am good - Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\nTiffany:&nbsp;We have two online 40-Hour HAZWOPER options.  Please use links below to go start to the website and view the courses to register simply add to cart from there.\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?\r\nAnne C McCartney:&nbsp;Right, so with the links above, I only see where to pay for the HYBRID version, but no registration.\r\nAnne C McCartney:&nbsp;Are the registration pages shared between the two versions?\r\nTiffany:&nbsp;Once you select your payment option and complete check out, you will receive a couple emails from the system.  One will have directions on how to set up your online account.  After doing that you can either accept the training as your own or invite another employee to complete the course.  \r\nAnne C McCartney:&nbsp;Okay, thank you!\r\nTiffany:&nbsp;Do you have any more questions?\r\nAnne C McCartney:&nbsp;No, that is all\r\nAnne C McCartney:&nbsp;Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('247390819bu', 1622752293, 1622753018, 2, 23, 0, 5, 0, 0, 0, 0, 4470, 0, 0, 0, 0, 'wyatt renner', 'wyatt.renner@terracon.com', '67.169.117.199', '1ae366225d01709d0cd1b7e4feaa53ee', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Terracon-cus-', 'trouble beginning hazwopper 40 hour training ', '<div class=\'ca\'><div class=\'info_box\'><i>trouble beginning hazwopper 40 hour training </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622752416222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752296_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wyatt renner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622752416222--><><!--begin:1622752304851--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752304_cv>:&nbsp;</b></span>doing well</div><!--end:1622752304851--><><!--begin:1622752472481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752352_co>:&nbsp;</b></span>At what point is your issue occurring? Are you registered and logged in?</div><!--end:1622752472481--><><!--begin:1622752416533--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752416_cv>:&nbsp;</b></span>neither, I have an email with a link that is supposed to lead me to a page where I can make an account but it takes me to a login in page for people who already have an account</div><!--end:1622752416533--><><!--begin:1622752639452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752519_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1622752639452--><><!--begin:1622752535307--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752535_cv>:&nbsp;</b></span>11948</div><!--end:1622752535307--><><!--begin:1622752767289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752647_co>:&nbsp;</b></span>To confirm you are the person who is suppose to be assigned to completing this online course. Correct?</div><!--end:1622752767289--><><!--begin:1622752678992--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752679_cv>:&nbsp;</b></span>yes, it was purchased by my company but it was purchased for me</div><!--end:1622752678992--><><!--begin:1622752818108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752698_co>:&nbsp;</b></span>I will send you a course invite via email with a link to accept the invite and create a password.   </div><!--end:1622752818108--><><!--begin:1622752708360--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752708_cv>:&nbsp;</b></span>thanks!</div><!--end:1622752708360--><><!--begin:1622752717024--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752717_cv>:&nbsp;</b></span><a href=\'mailto:wyatt.renner@terracon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>wyatt.renner@terracon.com</a></div><!--end:1622752717024--><><!--begin:1622752723272--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752723_cv>:&nbsp;</b></span>is this the email you will use?</div><!--end:1622752723272--><><!--begin:1622752845124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752725_co>:&nbsp;</b></span>You should receive it any minute as I just sent it over.</div><!--end:1622752845124--><><!--begin:1622752853686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752733_co>:&nbsp;</b></span>Yes</div><!--end:1622752853686--><><!--begin:1622752765868--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752765_cv>:&nbsp;</b></span>got it, thanks!</div><!--end:1622752765868--><><!--begin:1622752912892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752793_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622752912892--><><!--begin:1622752806470--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752812_cv>:&nbsp;</b></span>That&#39;s it, thank you so much</div><!--end:1622752806470--><><!--begin:1622752938441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752818_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622752938441--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'trouble beginning hazwopper 40 hour training \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, wyatt renner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwyatt renner:&nbsp;doing well\r\nTiffany:&nbsp;At what point is your issue occurring? Are you registered and logged in?\r\nwyatt renner:&nbsp;neither, I have an email with a link that is supposed to lead me to a page where I can make an account but it takes me to a login in page for people who already have an account\r\nTiffany:&nbsp;Do you have an order number?\r\nwyatt renner:&nbsp;11948\r\nTiffany:&nbsp;To confirm you are the person who is suppose to be assigned to completing this online course. Correct?\r\nwyatt renner:&nbsp;yes, it was purchased by my company but it was purchased for me\r\nTiffany:&nbsp;I will send you a course invite via email with a link to accept the invite and create a password.   \r\nwyatt renner:&nbsp;thanks!\r\nwyatt renner:&nbsp;mailto:wyatt.renner@terracon.com\r\nwyatt renner:&nbsp;is this the email you will use?\r\nTiffany:&nbsp;You should receive it any minute as I just sent it over.\r\nTiffany:&nbsp;Yes\r\nwyatt renner:&nbsp;got it, thanks!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nwyatt renner:&nbsp;That&#39;s it, thank you so much\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247802417ug', 1623163893, 1623164230, 2, 23, 0, 6, 0, 0, 0, 0, 3088, 0, 0, 0, 0, 'Carolina', 'cluna@trccompanies.com', '165.225.39.116', '224cf4fa1cf7ad0b19c94a19746c7fbe', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TRC-cus-', 'I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it ', '<div class=\'ca\'><div class=\'info_box\'><i>I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623163895063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623163895_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carolina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623163895063--><><!--begin:1623163908294--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623163908_cv>:&nbsp;</b></span>Hi</div><!--end:1623163908294--><><!--begin:1623163978840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623163978_co>:&nbsp;</b></span>I can send you an email with a link to the schedule as well as information on how to registration for the hands-on class you are interested in.  Will that work?</div><!--end:1623163978840--><><!--begin:1623164017437--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164017_cv>:&nbsp;</b></span>Yes, but a simple answer would help to. I am in NYC and I just want to know the closer place to take the hands on</div><!--end:1623164017437--><><!--begin:1623164076290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164076_co>:&nbsp;</b></span>We have a Nyack, NY location scheduled for next Friday 06/18/2021. </div><!--end:1623164076290--><><!--begin:1623164120055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164119_co>:&nbsp;</b></span>I just sent you the email with a link to the schedule</div><!--end:1623164120055--><><!--begin:1623164123455--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164123_cv>:&nbsp;</b></span>That is helpfull. thank you</div><!--end:1623164123455--><><!--begin:1623164141846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164141_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623164141846--><><!--begin:1623164177903--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164178_cv>:&nbsp;</b></span>No, you already helped a lot. thank you</div><!--end:1623164177903--><><!--begin:1623164192493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164192_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623164192493--><><!--begin:1623164221359--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164221_cv>:&nbsp;</b></span>you too</div><!--end:1623164221359--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Carolina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCarolina:&nbsp;Hi\r\nTiffany:&nbsp;I can send you an email with a link to the schedule as well as information on how to registration for the hands-on class you are interested in.  Will that work?\r\nCarolina:&nbsp;Yes, but a simple answer would help to. I am in NYC and I just want to know the closer place to take the hands on\r\nTiffany:&nbsp;We have a Nyack, NY location scheduled for next Friday 06/18/2021. \r\nTiffany:&nbsp;I just sent you the email with a link to the schedule\r\nCarolina:&nbsp;That is helpfull. thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCarolina:&nbsp;No, you already helped a lot. thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nCarolina:&nbsp;you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247976286x6', 1623337766, 1623338531, 2, 23, 0, 8, 0, 0, 5, 0, 5224, 0, 0, 0, 0, 'Tanuja Ramsaroop', 'ray@d-troxlabs.co.za', '197.83.232.195', '873280e81e3de3f28a87e17eb994d39b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-D-TROXLABS-cus-', 'WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?', '<div class=\'ca\'><div class=\'info_box\'><i>WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623337768896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337768_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanuja Ramsaroop</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623337768896--><><!--begin:1623337786199--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337788_cv>:&nbsp;</b></span> i am well . </div><!--end:1623337786199--><><!--begin:1623337798268--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337800_cv>:&nbsp;</b></span>how are you doin</div><!--end:1623337798268--><><!--begin:1623337800518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337800_co>:&nbsp;</b></span>Yes you receive a certificate sent out via US Mail if you complete any of our training courses including the Radiation Safety Course.  </div><!--end:1623337800518--><><!--begin:1623337808687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337808_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623337808687--><><!--begin:1623337830715--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337832_cv>:&nbsp;</b></span>how long will it take to get to south africa</div><!--end:1623337830715--><><!--begin:1623337919679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337919_co>:&nbsp;</b></span>We will email you a certificate once we have completed the grading process since you are international. </div><!--end:1623337919679--><><!--begin:1623337967207--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337969_cv>:&nbsp;</b></span>is it possible to email a copy of the certificate once i am done with the course?</div><!--end:1623337967207--><><!--begin:1623337982926--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337985_cv>:&nbsp;</b></span>ok great</div><!--end:1623337982926--><><!--begin:1623338003933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338003_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623338003933--><><!--begin:1623338066248--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338068_cv>:&nbsp;</b></span>will this certificate be recognised in south africa</div><!--end:1623338066248--><><!--begin:1623338268207--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338270_cv>:&nbsp;</b></span>hello</div><!--end:1623338268207--><><!--begin:1623338308724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338308_co>:&nbsp;</b></span>I can not answer that specific question. The training is per 29 CFR 1910.1096</div><!--end:1623338308724--><><!--begin:1623338342490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338342_co>:&nbsp;</b></span>That regulation number will be listed on the certificate.  </div><!--end:1623338342490--><><!--begin:1623338379936--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338382_cv>:&nbsp;</b></span>ok grate..thank you for your help.. </div><!--end:1623338379936--><><!--begin:1623338409884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338409_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1623338409884--><><!--begin:1623338434076--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338436_cv>:&nbsp;</b></span>how do i register?</div><!--end:1623338434076--><><!--begin:1623338482961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338482_co>:&nbsp;</b></span>You can register using the link below and following the prompts.  </div><!--end:1623338482961--><><!--begin:1623338483955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338483_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r</a></div><!--end:1623338483955--><><!--begin:1623338495541--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338497_cv>:&nbsp;</b></span>thank you</div><!--end:1623338495541--><><!--begin:1623338511633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338511_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623338511633--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Tanuja Ramsaroop!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanuja Ramsaroop:&nbsp; i am well . \r\nTanuja Ramsaroop:&nbsp;how are you doin\r\nTiffany:&nbsp;Yes you receive a certificate sent out via US Mail if you complete any of our training courses including the Radiation Safety Course.  \r\nTiffany:&nbsp;I am good thank you!\r\nTanuja Ramsaroop:&nbsp;how long will it take to get to south africa\r\nTiffany:&nbsp;We will email you a certificate once we have completed the grading process since you are international. \r\nTanuja Ramsaroop:&nbsp;is it possible to email a copy of the certificate once i am done with the course?\r\nTanuja Ramsaroop:&nbsp;ok great\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nTanuja Ramsaroop:&nbsp;will this certificate be recognised in south africa\r\nTanuja Ramsaroop:&nbsp;hello\r\nTiffany:&nbsp;I can not answer that specific question. The training is per 29 CFR 1910.1096\r\nTiffany:&nbsp;That regulation number will be listed on the certificate.  \r\nTanuja Ramsaroop:&nbsp;ok grate..thank you for your help.. \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nTanuja Ramsaroop:&nbsp;how do i register?\r\nTiffany:&nbsp;You can register using the link below and following the prompts.  \r\nTiffany:&nbsp;https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r\r\nTanuja Ramsaroop:&nbsp;thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('247979606sw', 1623341082, 1623341189, 2, 23, 0, 8, 0, 0, 0, 0, 1582, 0, 0, 0, 0, 'Mark Spencer', 'mark.spencer@cvgrp.com', '208.87.234.180', '5e1baf704557dc2a86418a6e2f1c4839', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Mark Spencer-cus-', 'Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623341085175--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623341085_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Spencer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623341085175--><><!--begin:1623341100249--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341100_cv>:&nbsp;</b></span>Very well thank you</div><!--end:1623341100249--><><!--begin:1623341141990--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341142_cv>:&nbsp;</b></span>Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?</div><!--end:1623341141990--><><!--begin:1623341157498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623341157_co>:&nbsp;</b></span>Yes you can log in and out to complete the training over the course of 90 days once you are registered for the course.</div><!--end:1623341157498--><><!--begin:1623341181317--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341181_cv>:&nbsp;</b></span>Alright thanks...have a good day</div><!--end:1623341181317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Spencer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Spencer:&nbsp;Very well thank you\r\nMark Spencer:&nbsp;Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\nTiffany:&nbsp;Yes you can log in and out to complete the training over the course of 90 days once you are registered for the course.\r\nMark Spencer:&nbsp;Alright thanks...have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248060966xg', 1623422457, 1623422796, 2, 23, 0, 5, 0, 0, 5, 0, 3374, 154, 0, 0, 0, 'Mary Toner', 'mary.toner@aecom.com', '204.76.196.113', '979969312345951353810047a7a6f64f', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623422460352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422460_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mary Toner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623422460352--><><!--begin:1623422473309--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422475_cv>:&nbsp;</b></span>Hi Tiffany! I&#39;m alright. Yourself?</div><!--end:1623422473309--><><!--begin:1623422538509--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422538_co>:&nbsp;</b></span>The July 9th is the next scheduled class in Malden, MA.  There is no sooner date scheduled in that location.  </div><!--end:1623422538509--><><!--begin:1623422546717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422546_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623422546717--><><!--begin:1623422658423--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422660_cv>:&nbsp;</b></span>Okay, thank you! And am I correct in assuming Malden, MA, and Hartford, CT, are the only locations in the MA/RI/CT/NH area with hands-on training?</div><!--end:1623422658423--><><!--begin:1623422708807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422708_co>:&nbsp;</b></span>Yes those are the only locations in those States at this time.  </div><!--end:1623422708807--><><!--begin:1623422725157--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422727_cv>:&nbsp;</b></span>Okay, thank you. I appreciate your help, Tiffany!</div><!--end:1623422725157--><><!--begin:1623422735667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422735_co>:&nbsp;</b></span>My Pleasure! </div><!--end:1623422735667--><><!--begin:1623422743930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422743_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623422743930--><><!--begin:1623422752919--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422754_cv>:&nbsp;</b></span>That&#39;s it, thank you.</div><!--end:1623422752919--><><!--begin:1623422791860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422791_co>:&nbsp;</b></span>You are wecome!If you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623422791860--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mary Toner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMary Toner:&nbsp;Hi Tiffany! I&#39;m alright. Yourself?\r\nTiffany:&nbsp;The July 9th is the next scheduled class in Malden, MA.  There is no sooner date scheduled in that location.  \r\nTiffany:&nbsp;I am good thank you!\r\nMary Toner:&nbsp;Okay, thank you! And am I correct in assuming Malden, MA, and Hartford, CT, are the only locations in the MA/RI/CT/NH area with hands-on training?\r\nTiffany:&nbsp;Yes those are the only locations in those States at this time.  \r\nMary Toner:&nbsp;Okay, thank you. I appreciate your help, Tiffany!\r\nTiffany:&nbsp;My Pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nMary Toner:&nbsp;That&#39;s it, thank you.\r\nTiffany:&nbsp;You are wecome!If you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248061924vw', 1623423413, 1623424842, 2, 23, 0, 5, 0, 0, 0, 0, 3970, 0, 0, 0, 0, 'Clem', 'clementsmith15@gmail.com', '65.27.228.203', '912cd62696921d8c9562af33daf87dd5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tanaq-cus-', 'Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623423416104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423416_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Clem</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623423416104--><><!--begin:1623430648619--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623423445_cv>:&nbsp;</b></span>Doing well so far</div><!--end:1623430648619--><><!--begin:1623423504212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423504_co>:&nbsp;</b></span>At this time we do not offer the 30 hour Construction Course online.  Please give me one moment to verify whether or not we offer it as an onsite class.  </div><!--end:1623423504212--><><!--begin:1623423901164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423901_co>:&nbsp;</b></span>I apologize for the delay but it looks like we are not offering it at this time as an onsite class either.  </div><!--end:1623423901164--><><!--begin:1623424059865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424059_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623424059865--><><!--begin:1623431402764--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424199_cv>:&nbsp;</b></span>Thanks! Is this Tiffany Capone? If so while I got you on hand, do you mind helping me finishing up the hazwoper in-person training?</div><!--end:1623431402764--><><!--begin:1623424219238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424219_co>:&nbsp;</b></span>Yes it is</div><!--end:1623424219238--><><!--begin:1623424239163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424239_co>:&nbsp;</b></span>Sure thing did you have another question?</div><!--end:1623424239163--><><!--begin:1623424374358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424374_co>:&nbsp;</b></span>Remember after you have had a chance to review the schedule, in order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add you to the dress-out waitlist list. If the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1623424374358--><><!--begin:1623431691804--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424488_cv>:&nbsp;</b></span>Ah ok. So I want the session next friday the 18th then. Who and what number can I call to ask if they can squeeze me in?</div><!--end:1623431691804--><><!--begin:1623424601783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424601_co>:&nbsp;</b></span>You can either email me on Monday or call our office at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1.  Our customer service team usually answers most incoming calls and can assist you.  It may even be me that takes your call :)  </div><!--end:1623424601783--><><!--begin:1623431918689--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424715_cv>:&nbsp;</b></span>Hopefully! Okay so Ill call you on Monday then! Thanks for the help!</div><!--end:1623431918689--><><!--begin:1623424750717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424750_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1623424750717--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Clem!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nClem:&nbsp;Doing well so far\r\nTiffany:&nbsp;At this time we do not offer the 30 hour Construction Course online.  Please give me one moment to verify whether or not we offer it as an onsite class.  \r\nTiffany:&nbsp;I apologize for the delay but it looks like we are not offering it at this time as an onsite class either.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nClem:&nbsp;Thanks! Is this Tiffany Capone? If so while I got you on hand, do you mind helping me finishing up the hazwoper in-person training?\r\nTiffany:&nbsp;Yes it is\r\nTiffany:&nbsp;Sure thing did you have another question?\r\nTiffany:&nbsp;Remember after you have had a chance to review the schedule, in order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add you to the dress-out waitlist list. If the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nClem:&nbsp;Ah ok. So I want the session next friday the 18th then. Who and what number can I call to ask if they can squeeze me in?\r\nTiffany:&nbsp;You can either email me on Monday or call our office at tel:8007112706 ext 1.  Our customer service team usually answers most incoming calls and can assist you.  It may even be me that takes your call :)  \r\nClem:&nbsp;Hopefully! Okay so Ill call you on Monday then! Thanks for the help!\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2483192697t', 1623680746, 1623680896, 2, 23, 0, 8, 0, 0, 0, 0, 2882, 0, 0, 0, 0, 'Olivia Covert', 'Olivia.covert@aptim.com', '172.58.143.131', '2dc4bbb9a78a449b1affeddf3dc8ed62', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aptim-cus-', 'I need a copy of my certificate sent to orcovert@gmail.com', '<div class=\'ca\'><div class=\'info_box\'><i>I need a copy of my certificate sent to orcovert@gmail.com</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623680750713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680749_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Olivia Covert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623680750713--><><!--begin:1623680766846--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680768_cv>:&nbsp;</b></span>Good thank you. I can&#39;t remember my password to my account to download my certificate</div><!--end:1623680766846--><><!--begin:1623680770878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680769_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1623680770878--><><!--begin:1623680787992--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680789_cv>:&nbsp;</b></span>I wanted to see if you could just email me the certificate</div><!--end:1623680787992--><><!--begin:1623680850255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680849_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1623680850255--><><!--begin:1623680891507--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680892_cv>:&nbsp;</b></span>Thank you</div><!--end:1623680891507--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need a copy of my certificate sent to orcovert@gmail.com\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Olivia Covert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nOlivia Covert:&nbsp;Good thank you. I can&#39;t remember my password to my account to download my certificate\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nOlivia Covert:&nbsp;I wanted to see if you could just email me the certificate\r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nOlivia Covert:&nbsp;Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248319780j3', 1623681253, 1623681701, 2, 23, 0, 3, 0, 0, 0, 0, 3282, 0, 0, 0, 0, 'Joshua Holloman', 'joshua.holloman.2@us.af.mil', '132.13.149.96', '6c47132f833fedb539b6f302c1bc0121', 'Select Area of Inquiry:-_-Other-cus-Company-_-Kansas Adjutant General-cus-', 'I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.', '<div class=\'ca\'><div class=\'info_box\'><i>I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623681257738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681257_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joshua Holloman</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623681257738--><><!--begin:1623681271111--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681272_cv>:&nbsp;</b></span>I&#39;m well, thanks.  How are you?</div><!--end:1623681271111--><><!--begin:1623681305893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681305_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623681305893--><><!--begin:1623681316799--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681317_cv>:&nbsp;</b></span>Good.  </div><!--end:1623681316799--><><!--begin:1623681331363--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681332_cv>:&nbsp;</b></span>How do I get a PO to your people so we can pay for this class?</div><!--end:1623681331363--><><!--begin:1623681353351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681353_co>:&nbsp;</b></span>You should have received a couple email automatically from compliance solutions after submitting your order.  If you could simply reply to one of those emails and attach a hard copy of the PO that would be wonderful.  We do need the hard copy on file to submit the invoice.  </div><!--end:1623681353351--><><!--begin:1623681407466--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681408_cv>:&nbsp;</b></span>Ah, OK.  I&#39;ll do that now.  Thank you</div><!--end:1623681407466--><><!--begin:1623681535516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681535_co>:&nbsp;</b></span>Thank you so much!  We will email a copy of the invoice tomorrow after processing today&#39;s registrations.  </div><!--end:1623681535516--><><!--begin:1623681585668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681585_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623681585668--><><!--begin:1623681669813--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681670_cv>:&nbsp;</b></span>No ma&#39;am.  I appreciate your help.</div><!--end:1623681669813--><><!--begin:1623681699205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681699_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623681699205--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joshua Holloman!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoshua Holloman:&nbsp;I&#39;m well, thanks.  How are you?\r\nTiffany:&nbsp;I am good thank you!\r\nJoshua Holloman:&nbsp;Good.  \r\nJoshua Holloman:&nbsp;How do I get a PO to your people so we can pay for this class?\r\nTiffany:&nbsp;You should have received a couple email automatically from compliance solutions after submitting your order.  If you could simply reply to one of those emails and attach a hard copy of the PO that would be wonderful.  We do need the hard copy on file to submit the invoice.  \r\nJoshua Holloman:&nbsp;Ah, OK.  I&#39;ll do that now.  Thank you\r\nTiffany:&nbsp;Thank you so much!  We will email a copy of the invoice tomorrow after processing today&#39;s registrations.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJoshua Holloman:&nbsp;No ma&#39;am.  I appreciate your help.\r\nTiffany:&nbsp;My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2483243628n', 1623685839, 1623686371, 1, 23, 0, 6, 0, 0, 0, 0, 5135, 0, 0, 0, 0, 'Fabian Mena', 'fabian.mena@safety-kleen.com', '155.203.3.82', '121765869b7baf7b2f580f75ab588bed', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Safety Kleen a Clean Harbors Company-cus-Online Course-_-24 hrs HAZWOPER-cus-', 'How can I print out my certificate after completion of training?', '<div class=\'ca\'><div class=\'info_box\'><i>How can I print out my certificate after completion of training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623685844051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685843_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Fabian Mena</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623685844051--><><!--begin:1623685855500--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623685855_cv>:&nbsp;</b></span>Doing good and You?</div><!--end:1623685855500--><><!--begin:1623685867608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685867_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. </div><!--end:1623685867608--><><!--begin:1623685876125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685876_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623685876125--><><!--begin:1623685911722--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623685911_cv>:&nbsp;</b></span>so I cannot print it out from my side?</div><!--end:1623685911722--><><!--begin:1623685953110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685953_co>:&nbsp;</b></span>That is correct.  </div><!--end:1623685953110--><><!--begin:1623685992161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685992_co>:&nbsp;</b></span>I do see you are registered under the separate Clean Harbors portal.  </div><!--end:1623685992161--><><!--begin:1623686042429--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686042_cv>:&nbsp;</b></span>Can you check from your side if everything was completed accordingly?</div><!--end:1623686042429--><><!--begin:1623686092561--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686092_cv>:&nbsp;</b></span>I did not receive any emails from LMS nor Compliance Solutions regarding the completion of training. </div><!--end:1623686092561--><><!--begin:1623686121856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686125_co>:&nbsp;</b></span>I do see you completed and passed the course on 06/09/2021.     </div><!--end:1623686121856--><><!--begin:1623686158383--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686158_cv>:&nbsp;</b></span>Awesome. How long does it take to receive the certificate?</div><!--end:1623686158383--><><!--begin:1623686205392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686205_co>:&nbsp;</b></span>Since you were registered through the Clean Harbors portal, we do not issue those certificates from Compliance Solutions. You will need to reach out to the person who registered you for this course as they should know who to contact regarding a certificate.  </div><!--end:1623686205392--><><!--begin:1623686245700--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686245_cv>:&nbsp;</b></span>Sure. If possible can you please send me a screenshot of what you see from your screen so I can forward it to my supervisor?   </div><!--end:1623686245700--><><!--begin:1623686277058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686277_co>:&nbsp;</b></span>Yes I can do that.  I will email that over to you now. Is there anything else I can assist you with today?</div><!--end:1623686277058--><><!--begin:1623686285126--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686285_cv>:&nbsp;</b></span><a href=\'mailto:fabian.mena@safety-kleen.com\' target=\'_blank\' rel=\'noopener noreferrer\'>fabian.mena@safety-kleen.com</a></div><!--end:1623686285126--><><!--begin:1623686301694--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686301_cv>:&nbsp;</b></span>That was all. Thanks for your kind support.</div><!--end:1623686301694--><><!--begin:1623686334030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686333_co>:&nbsp;</b></span>My pleasure! </div><!--end:1623686334030--><><!--begin:1623686337997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686337_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623686337997--><><!--begin:1623686357397--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686357_cv>:&nbsp;</b></span>You as well!</div><!--end:1623686357397--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How can I print out my certificate after completion of training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Fabian Mena!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFabian Mena:&nbsp;Doing good and You?\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. \r\nTiffany:&nbsp;I am good thank you!\r\nFabian Mena:&nbsp;so I cannot print it out from my side?\r\nTiffany:&nbsp;That is correct.  \r\nTiffany:&nbsp;I do see you are registered under the separate Clean Harbors portal.  \r\nFabian Mena:&nbsp;Can you check from your side if everything was completed accordingly?\r\nFabian Mena:&nbsp;I did not receive any emails from LMS nor Compliance Solutions regarding the completion of training. \r\nTiffany:&nbsp;I do see you completed and passed the course on 06/09/2021.     \r\nFabian Mena:&nbsp;Awesome. How long does it take to receive the certificate?\r\nTiffany:&nbsp;Since you were registered through the Clean Harbors portal, we do not issue those certificates from Compliance Solutions. You will need to reach out to the person who registered you for this course as they should know who to contact regarding a certificate.  \r\nFabian Mena:&nbsp;Sure. If possible can you please send me a screenshot of what you see from your screen so I can forward it to my supervisor?   \r\nTiffany:&nbsp;Yes I can do that.  I will email that over to you now. Is there anything else I can assist you with today?\r\nFabian Mena:&nbsp;mailto:fabian.mena@safety-kleen.com\r\nFabian Mena:&nbsp;That was all. Thanks for your kind support.\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nFabian Mena:&nbsp;You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248327613dn', 1623689086, 1623689454, 2, 23, 0, 6, 0, 0, 0, 0, 3146, 0, 0, 0, 0, 'Cynthia Chu', 'cchu@chacompanies.com', '74.76.45.130', '689a563fb9f19903c79c57c1d9058c27', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CHA Consulting, Inc.-cus-', 'Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?', '<div class=\'ca\'><div class=\'info_box\'><i>Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623689088413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689088_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cynthia Chu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623689088413--><><!--begin:1623689096511--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689101_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1623689096511--><><!--begin:1623689115344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689115_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623689115344--><><!--begin:1623689152120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689152_co>:&nbsp;</b></span>I will get Cynthia rescheduled as requested.  We will be reaching out tomorrow regarding if this Fridays class is confirmed or cancelled.  </div><!--end:1623689152120--><><!--begin:1623689181057--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689185_cv>:&nbsp;</b></span>Hopefully the class takes place.  She needs to complete this course for client requirements.  We won&#39;t be able to keep putting it off each month.</div><!--end:1623689181057--><><!--begin:1623689316968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689316_co>:&nbsp;</b></span>I understand.  We did issue the certificate to show proof of her 40-Hour online portion completion.  Some clients do accept this certificate to start work prior to receiving the hands-on since they provide their own hands-on training per site.  </div><!--end:1623689316968--><><!--begin:1623689358126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689358_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623689358126--><><!--begin:1623689414741--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689419_cv>:&nbsp;</b></span>Yes she has the conditional certificate, but will need the full completion certificate ASAP.  That is it for now, thank you</div><!--end:1623689414741--><><!--begin:1623689445461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689445_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623689445461--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Cynthia Chu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCynthia Chu:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;I will get Cynthia rescheduled as requested.  We will be reaching out tomorrow regarding if this Fridays class is confirmed or cancelled.  \r\nCynthia Chu:&nbsp;Hopefully the class takes place.  She needs to complete this course for client requirements.  We won&#39;t be able to keep putting it off each month.\r\nTiffany:&nbsp;I understand.  We did issue the certificate to show proof of her 40-Hour online portion completion.  Some clients do accept this certificate to start work prior to receiving the hands-on since they provide their own hands-on training per site.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCynthia Chu:&nbsp;Yes she has the conditional certificate, but will need the full completion certificate ASAP.  That is it for now, thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24833182357', 1623693301, 1623694306, 2, 23, 0, 10, 0, 0, 0, 0, 2613, 0, 0, 0, 0, 'Caleigh Casey', 'ccasey@trcsolutions.com', '165.225.220.242', 'de875dbd7cc89b2796a6a01a262e7472', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TRC-cus-', 'It says that there is an assessment after the radiation safety course, where do I find it?', '<div class=\'ca\'><div class=\'info_box\'><i>It says that there is an assessment after the radiation safety course, where do I find it?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623693305336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693305_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Caleigh Casey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623693305336--><><!--begin:1623693316536--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693318_cv>:&nbsp;</b></span>goof</div><!--end:1623693316536--><><!--begin:1623693320022--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693320_cv>:&nbsp;</b></span>good</div><!--end:1623693320022--><><!--begin:1623693327974--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693328_cv>:&nbsp;</b></span>It says that there is an assessment after the radiation safety course, where do I find it?<br></div><!--end:1623693327974--><><!--begin:1623693418381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693418_co>:&nbsp;</b></span>Starting from the home page you select the course name</div><!--end:1623693418381--><><!--begin:1623693440375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693440_co>:&nbsp;</b></span>Then you should see a link to launch the course lesson and below that a link to launch the course assessment</div><!--end:1623693440375--><><!--begin:1623693464499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693464_co>:&nbsp;</b></span>Please let me know if you see what I have explained</div><!--end:1623693464499--><><!--begin:1623694027918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623694027_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623694027918--><><!--begin:1623694305791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623694305_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623694305791--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It says that there is an assessment after the radiation safety course, where do I find it?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Caleigh Casey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCaleigh Casey:&nbsp;goof\r\nCaleigh Casey:&nbsp;good\r\nCaleigh Casey:&nbsp;It says that there is an assessment after the radiation safety course, where do I find it?\r\nTiffany:&nbsp;Starting from the home page you select the course name\r\nTiffany:&nbsp;Then you should see a link to launch the course lesson and below that a link to launch the course assessment\r\nTiffany:&nbsp;Please let me know if you see what I have explained\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248340620mt', 1623702095, 1623702417, 2, 23, 0, 6, 0, 0, 0, 0, 2564, 0, 0, 0, 0, 'Henry Bzdak', 'henry.bzdak@ingeteam.com', '4.34.66.250', 'af2c88ff0741fe26488892ec9ed750b4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Ingeteam-cus-', 'Want to set up CSR as a supplier to Ingeteam.', '<div class=\'ca\'><div class=\'info_box\'><i>Want to set up CSR as a supplier to Ingeteam.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623702100266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702100_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Henry Bzdak</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623702100266--><><!--begin:1623702162704--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702162_cv>:&nbsp;</b></span>Great.  Need a person from CSR to contact me so we can set CSR up in our system to allow us to issue PO&#39;s and ACH payments directly to their bank. </div><!--end:1623702162704--><><!--begin:1623702211686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702211_co>:&nbsp;</b></span>Do you need any specific information? </div><!--end:1623702211686--><><!--begin:1623702276437--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702276_cv>:&nbsp;</b></span>Have a customer service person e-mail me at <a href=\'mailto:henry.bzdak@ingeteam.com\' target=\'_blank\' rel=\'noopener noreferrer\'>henry.bzdak@ingeteam.com</a> and we&#39;ll go thru the process. This can&#39;t be done thru chat.</div><!--end:1623702276437--><><!--begin:1623702309136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702309_co>:&nbsp;</b></span>You will receive an email shortly.  </div><!--end:1623702309136--><><!--begin:1623702314429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702315_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623702314429--><><!--begin:1623702339916--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702339_cv>:&nbsp;</b></span>All good at this time.</div><!--end:1623702339916--><><!--begin:1623702348241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702348_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623702348241--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Want to set up CSR as a supplier to Ingeteam.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Henry Bzdak!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHenry Bzdak:&nbsp;Great.  Need a person from CSR to contact me so we can set CSR up in our system to allow us to issue PO&#39;s and ACH payments directly to their bank. \r\nTiffany:&nbsp;Do you need any specific information? \r\nHenry Bzdak:&nbsp;Have a customer service person e-mail me at mailto:henry.bzdak@ingeteam.com and we&#39;ll go thru the process. This can&#39;t be done thru chat.\r\nTiffany:&nbsp;You will receive an email shortly.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHenry Bzdak:&nbsp;All good at this time.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
