<div class='ca'><div class='info_box'><i>I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619550947480--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619550844_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Mark Follansbee</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619550947480--><><!--begin:1619550857808--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550849_cv>:&nbsp;</b></span>HI Tiffany</div><!--end:1619550857808--><><!--begin:1619550862536--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550854_cv>:&nbsp;</b></span>Good</div><!--end:1619550862536--><><!--begin:1619550966463--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619550863_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1619550966463--><><!--begin:1619550881690--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550873_cv>:&nbsp;</b></span>I am a bit frustated that I cannot proceed to module 2</div><!--end:1619550881690--><><!--begin:1619550997246--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619550894_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1619550997246--><><!--begin:1619551048535--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619550946_co>:&nbsp;</b></span>At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  </div><!--end:1619551048535--><><!--begin:1619550971090--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550963_cv>:&nbsp;</b></span>I see the circle is green by the quiz, but grey by the intor module.</div><!--end:1619550971090--><><!--begin:1619550980162--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550972_cv>:&nbsp;</b></span>I do not see a question mark</div><!--end:1619550980162--><><!--begin:1619550996450--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619550988_cv>:&nbsp;</b></span>OK. I will wait until it is green.</div><!--end:1619550996450--><><!--begin:1619551084075--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619551076_cv>:&nbsp;</b></span>How long does it take to time out?</div><!--end:1619551084075--><><!--begin:1619551183118--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619551080_co>:&nbsp;</b></span>You must launch any previous module, be counted as actively training, to have your training time increase</div><!--end:1619551183118--><><!--begin:1619551214548--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619551112_co>:&nbsp;</b></span>10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  </div><!--end:1619551214548--><><!--begin:1619551143162--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619551135_cv>:&nbsp;</b></span>I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!</div><!--end:1619551143162--><><!--begin:1619551159762--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619551152_cv>:&nbsp;</b></span>I&#39;ll just click around and wait until it turns green.</div><!--end:1619551159762--><><!--begin:1619551219859--><div class='cv'><span class='notranslate'><b>Mark Follansbee<timestamp_1619551211_cv>:&nbsp;</b></span>Ok. Back to it then. Thank you</div><!--end:1619551219859--><><!--begin:1619551324417--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619551221_co>:&nbsp;</b></span>I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  </div><!--end:1619551324417--><><!--begin:1619551335432--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619551232_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619551335432--><><!--begin:1619551389405--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1619551286_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619551389405--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>