INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('326086953XW', 1701448446, 1701448749, 2, 23, 28, 7, 0, 0, 0, 0, 3205, 0, 0, 0, 0, 'Zachary Rundell', 'zachary.rundell@tceq.texas.gov', '163.234.245.42', '6cffd272fe11e9fa20ad1a562a48016f', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Texas Commission on Environmental Quality-cus-', 'Hello,\r\nI have finished the online portion of my 40 Hour Hazwoper training & I would like to schedule my 8-Hour \"Hands-On\" Dress out training class. I would like to schedule it at the Dallas North location next week.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI have finished the online portion of my 40 Hour Hazwoper training & I would like to schedule my 8-Hour \"Hands-On\" Dress out training class. I would like to schedule it at the Dallas North location next week.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701448449367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448449_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zachary Rundell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701448449367--><><!--begin:1701448462955--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Rundell<timestamp_1701448462_cv>:&nbsp;</b></span>Im good thanks for asking</div><!--end:1701448462955--><><!--begin:1701448480868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448480_co>:&nbsp;</b></span>Great news!</div><!--end:1701448480868--><><!--begin:1701448498218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448498_co>:&nbsp;</b></span>I will get you registered as requested and send you an email with the class details in a moment.</div><!--end:1701448498218--><><!--begin:1701448514946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448514_co>:&nbsp;</b></span>Is <a href=\'tel:8175885940\' target=\'_blank\' rel=\'noopener noreferrer\'>(817) 588-5940</a><br>still a good number to reach you at?</div><!--end:1701448514946--><><!--begin:1701448525137--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Rundell<timestamp_1701448525_cv>:&nbsp;</b></span>Yes</div><!--end:1701448525137--><><!--begin:1701448543016--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Rundell<timestamp_1701448543_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1701448543016--><><!--begin:1701448570091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448569_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701448570091--><><!--begin:1701448597148--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448596_co>:&nbsp;</b></span>I just sent you the email now.</div><!--end:1701448597148--><><!--begin:1701448606789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448606_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1701448606789--><><!--begin:1701448689225--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Rundell<timestamp_1701448689_cv>:&nbsp;</b></span>Thanks! Just to confirm, the class will be on 12/8 right? Can you tell me what time the class is scheduled to start and end that day?</div><!--end:1701448689225--><><!--begin:1701448725907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701448725_co>:&nbsp;</b></span>Yes.  Al the class details are in the email I just sent</div><!--end:1701448725907--><><!--begin:1701448742624--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Rundell<timestamp_1701448742_cv>:&nbsp;</b></span>great I just got it. Thanks!</div><!--end:1701448742624--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nI have finished the online portion of my 40 Hour Hazwoper training & I would like to schedule my 8-Hour \"Hands-On\" Dress out training class. I would like to schedule it at the Dallas North location next week.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zachary Rundell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZachary Rundell: Im good thanks for asking\r\nTiffany: Great news!\r\nTiffany: I will get you registered as requested and send you an email with the class details in a moment.\r\nTiffany: Is tel:8175885940still a good number to reach you at?\r\nZachary Rundell: Yes\r\nZachary Rundell: Great, thank you\r\nTiffany: You are welcome!\r\nTiffany: I just sent you the email now.\r\nTiffany: Is there anything else I can assist you with today?\r\nZachary Rundell: Thanks! Just to confirm, the class will be on 12/8 right? Can you tell me what time the class is scheduled to start and end that day?\r\nTiffany: Yes.  Al the class details are in the email I just sent\r\nZachary Rundell: great I just got it. Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('326103253BK', 1701464728, 1701465258, 1, 23, 9, 6, 0, 0, 5, 0, 6370, 0, 0, 0, 0, 'Abigail ', 'abigail.porter@arcadis.com', '157.131.186.62', 'e0d4fe4c02f9812f2596f288a51b9ba2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis U.S., Inc. -cus-Online Course-_-40 HR HAZWOPER -cus-', 'In the section: Ionizing Radiation, the screen won\'t advance past the \"Ionizing Radiation Pre-assessment\".  I\'ve restarted my computer, deleted browser history, but I\'m unsure what to try next to resolve this issue.  ', '<div class=\'ca\'><div class=\'info_box\'><i>In the section: Ionizing Radiation, the screen won\'t advance past the \"Ionizing Radiation Pre-assessment\".  I\'ve restarted my computer, deleted browser history, but I\'m unsure what to try next to resolve this issue.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701464729717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701464729_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Abigail </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701464729717--><><!--begin:1701464751429--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701464751_cv>:&nbsp;</b></span>hello Tiffany!</div><!--end:1701464751429--><><!--begin:1701464805789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701464805_co>:&nbsp;</b></span>Can you please exit the module?</div><!--end:1701464805789--><><!--begin:1701464824233--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701464824_cv>:&nbsp;</b></span>Yes.  Closed</div><!--end:1701464824233--><><!--begin:1701464872567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701464872_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1701464872567--><><!--begin:1701464920143--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701464920_cv>:&nbsp;</b></span>no, these don&#39;t apply.</div><!--end:1701464920143--><><!--begin:1701464927170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701464927_co>:&nbsp;</b></span>I do show several &quot;time outs&quot; on your account.  </div><!--end:1701464927170--><><!--begin:1701464941759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701464941_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1701464941759--><><!--begin:1701465003335--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701465003_cv>:&nbsp;</b></span>I don&#39;t need the pass, I would like to work through the module ... it just won&#39;t advance. </div><!--end:1701465003335--><><!--begin:1701465064305--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701465064_cv>:&nbsp;</b></span>My internet was acting up and I believe there was a delay, which might have led to a miss or rapid input of information (to many nexts, backs, etc. all in that section)</div><!--end:1701465064305--><><!--begin:1701465115443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701465115_co>:&nbsp;</b></span>Since it is stuck,  I have to mark is as passed to clear the module error.  You can start the module from the begining and the error should be cleared out. But you need to have a strong internet connection to avoid other errors from occuring. </div><!--end:1701465115443--><><!--begin:1701465174462--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701465174_cv>:&nbsp;</b></span>Great, thank you!  I&#39;ll review the information in the &quot;stuck&quot; area this afternoon. </div><!--end:1701465174462--><><!--begin:1701465212252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701465212_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1701465212252--><><!--begin:1701465237815--><div class=\'cv\'><span class=\'notranslate\'><b>Abigail <timestamp_1701465238_cv>:&nbsp;</b></span>No, thank you for your time and help!</div><!--end:1701465237815--><><!--begin:1701465250283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701465250_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701465250283--><><!--begin:1701465257514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701465257_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1701465257514--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'In the section: Ionizing Radiation, the screen won\'t advance past the \"Ionizing Radiation Pre-assessment\".  I\'ve restarted my computer, deleted browser history, but I\'m unsure what to try next to resolve this issue.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Abigail !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAbigail : hello Tiffany!\r\nTiffany: Can you please exit the module?\r\nAbigail : Yes.  Closed\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nAbigail : no, these don&#39;t apply.\r\nTiffany: I do show several &quot;time outs&quot; on your account.  \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nAbigail : I don&#39;t need the pass, I would like to work through the module ... it just won&#39;t advance. \r\nAbigail : My internet was acting up and I believe there was a delay, which might have led to a miss or rapid input of information (to many nexts, backs, etc. all in that section)\r\nTiffany: Since it is stuck,  I have to mark is as passed to clear the module error.  You can start the module from the begining and the error should be cleared out. But you need to have a strong internet connection to avoid other errors from occuring. \r\nAbigail : Great, thank you!  I&#39;ll review the information in the &quot;stuck&quot; area this afternoon. \r\nTiffany: Is there anything else I can assist you with today?\r\nAbigail : No, thank you for your time and help!\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('326342615NE', 1701704106, 1701704270, 2, 23, 26, 4, 0, 0, 0, 0, 3156, 0, 0, 0, 0, 'Laurie Chilcote', 'Laurie_Chilcote@coxcolvin.com', '70.63.22.34', '80e27172acdbae9b0e8f3ebe7f79d56d', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cox-Colvin & Associates, Inc.-cus-', 'Location of Training in Cincinnati, Ohio December 19-22, 2023?', '<div class=\'ca\'><div class=\'info_box\'><i>Location of Training in Cincinnati, Ohio December 19-22, 2023?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701704109949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704109_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laurie Chilcote</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701704109949--><><!--begin:1701704131911--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704131_cv>:&nbsp;</b></span>I&#39;m fine,.  How are you?  I hope you had a nice weekend.</div><!--end:1701704131911--><><!--begin:1701704163947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704163_co>:&nbsp;</b></span>I am good thank you. </div><!--end:1701704163947--><><!--begin:1701704165063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704164_co>:&nbsp;</b></span>It is currently scheduled to be held at: Fairfield Inn & Suites Uptown/University<br>2500 South Market St<br>Cincinnati OH 45219</div><!--end:1701704165063--><><!--begin:1701704169988--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704170_cv>:&nbsp;</b></span>Thank you</div><!--end:1701704169988--><><!--begin:1701704182622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704182_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701704182622--><><!--begin:1701704189428--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704189_cv>:&nbsp;</b></span>Will we receive a schedule?</div><!--end:1701704189428--><><!--begin:1701704196404--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704196_cv>:&nbsp;</b></span>I download the course outline</div><!--end:1701704196404--><><!--begin:1701704232052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704231_co>:&nbsp;</b></span>I will process the order in a minute and you will receive a confirmation email with class dates and times.  </div><!--end:1701704232052--><><!--begin:1701704238779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704238_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1701704238779--><><!--begin:1701704247852--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704247_cv>:&nbsp;</b></span>Thank you so much.  Have a fantastic day!</div><!--end:1701704247852--><><!--begin:1701704259481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704259_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1701704259481--><><!--begin:1701704263194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701704263_co>:&nbsp;</b></span>You as well!</div><!--end:1701704263194--><><!--begin:1701704267828--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701704267_cv>:&nbsp;</b></span>Take care bye</div><!--end:1701704267828--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Location of Training in Cincinnati, Ohio December 19-22, 2023?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Laurie Chilcote!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaurie Chilcote: I&#39;m fine,.  How are you?  I hope you had a nice weekend.\r\nTiffany: I am good thank you. \r\nTiffany: It is currently scheduled to be held at: Fairfield Inn & Suites Uptown/University2500 South Market StCincinnati OH 45219\r\nLaurie Chilcote: Thank you\r\nTiffany: You are welcome!\r\nLaurie Chilcote: Will we receive a schedule?\r\nLaurie Chilcote: I download the course outline\r\nTiffany: I will process the order in a minute and you will receive a confirmation email with class dates and times.  \r\nTiffany: Is there anything else I can assist you with today?\r\nLaurie Chilcote: Thank you so much.  Have a fantastic day!\r\nTiffany: You are most welcome!\r\nTiffany: You as well!\r\nLaurie Chilcote: Take care bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('32635110773', 1701712604, 1701713042, 2, 23, 33, 10, 0, 0, 0, 0, 4585, 0, 0, 0, 0, 'Laurie Chilcote', 'Laurie_Chilcote@COXCOLVIN.COM', '70.63.22.34', 'a1f5ea71bc2b60406588d98a811e2bb7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Cox-Colvin & Associates, Inc-cus-', 'Verification of class', '<div class=\'ca\'><div class=\'info_box\'><i>Verification of class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701712608055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701712607_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laurie Chilcote</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701712608055--><><!--begin:1701712632124--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712632_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1701712632124--><><!--begin:1701712650380--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712650_cv>:&nbsp;</b></span>Thank you for your assistance getting Evan Cohen registered.  I had a quick question.</div><!--end:1701712650380--><><!--begin:1701712665680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701712665_co>:&nbsp;</b></span>SUre thing!</div><!--end:1701712665680--><><!--begin:1701712669879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701712669_co>:&nbsp;</b></span>How can I help?</div><!--end:1701712669879--><><!--begin:1701712679004--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712679_cv>:&nbsp;</b></span>I noticed that it said the class was not for sure.  Is the class in Cleveland the week for sure going to happen?</div><!--end:1701712679004--><><!--begin:1701712692933--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712693_cv>:&nbsp;</b></span>the week before the one he is currently registered?</div><!--end:1701712692933--><><!--begin:1701712704813--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712704_cv>:&nbsp;</b></span>When do you decide to proceed with the class?</div><!--end:1701712704813--><><!--begin:1701712777515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701712777_co>:&nbsp;</b></span>The Cleveland, OH class is pending as well.  Management will make each classes final status update the Wednesday before the class.  So this Wednesday we will know if Cleveland, OH is confirmed or cancelled.  </div><!--end:1701712777515--><><!--begin:1701712812176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701712812_co>:&nbsp;</b></span>Cleveland, OH does hav emore registrations and is more likely to be confirmed then Cincinnati, OH at this time.  </div><!--end:1701712812176--><><!--begin:1701712925390--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712925_cv>:&nbsp;</b></span>Would it be possible to decide on Wednesday, once Cleveland is confirmed to switch him to the Cleveland class?</div><!--end:1701712925390--><><!--begin:1701712935662--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712935_cv>:&nbsp;</b></span>How many spots are open?</div><!--end:1701712935662--><><!--begin:1701712994390--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701712994_cv>:&nbsp;</b></span>in cleveland?</div><!--end:1701712994390--><><!--begin:1701713005830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701713005_co>:&nbsp;</b></span>Yes if Cleveland, OH is confirmed on Wednesday we can reschedule Evan into that class.  There are plenty of seat left.  </div><!--end:1701713005830--><><!--begin:1701713018679--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701713018_cv>:&nbsp;</b></span>Thanks.</div><!--end:1701713018679--><><!--begin:1701713026114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701713025_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701713026114--><><!--begin:1701713027010--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701713027_cv>:&nbsp;</b></span>I&#39;ll touch base with you on Wednesday if that is ok?</div><!--end:1701713027010--><><!--begin:1701713031535--><div class=\'cv\'><span class=\'notranslate\'><b>Laurie Chilcote<timestamp_1701713031_cv>:&nbsp;</b></span>Have a fantastic day</div><!--end:1701713031535--><><!--begin:1701713035100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701713034_co>:&nbsp;</b></span>Sounds like a plan!</div><!--end:1701713035100--><><!--begin:1701713038772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701713038_co>:&nbsp;</b></span>You as well!!</div><!--end:1701713038772--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Verification of class\r\nTiffany has joined the chat.\r\nTiffany: Hi, Laurie Chilcote!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaurie Chilcote: Hi Tiffany\r\nLaurie Chilcote: Thank you for your assistance getting Evan Cohen registered.  I had a quick question.\r\nTiffany: SUre thing!\r\nTiffany: How can I help?\r\nLaurie Chilcote: I noticed that it said the class was not for sure.  Is the class in Cleveland the week for sure going to happen?\r\nLaurie Chilcote: the week before the one he is currently registered?\r\nLaurie Chilcote: When do you decide to proceed with the class?\r\nTiffany: The Cleveland, OH class is pending as well.  Management will make each classes final status update the Wednesday before the class.  So this Wednesday we will know if Cleveland, OH is confirmed or cancelled.  \r\nTiffany: Cleveland, OH does hav emore registrations and is more likely to be confirmed then Cincinnati, OH at this time.  \r\nLaurie Chilcote: Would it be possible to decide on Wednesday, once Cleveland is confirmed to switch him to the Cleveland class?\r\nLaurie Chilcote: How many spots are open?\r\nLaurie Chilcote: in cleveland?\r\nTiffany: Yes if Cleveland, OH is confirmed on Wednesday we can reschedule Evan into that class.  There are plenty of seat left.  \r\nLaurie Chilcote: Thanks.\r\nTiffany: You are welcome!\r\nLaurie Chilcote: I&#39;ll touch base with you on Wednesday if that is ok?\r\nLaurie Chilcote: Have a fantastic day\r\nTiffany: Sounds like a plan!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3263567624R', 1701718258, 1701718579, 2, 22, 30, 12, 0, 0, 0, 0, 815, 0, 0, 0, 0, 'Miguel Rocha', 'miguel.rocha@greenwaste.com', '64.21.198.146', 'c1930b1ea65809b38e4cab370b06313b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Zbest Products-cus-', 'Certificate has not arrived', '<div class=\'ca\'><div class=\'info_box\'><i>Certificate has not arrived</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1701718278041--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1701718277_co>:&nbsp;</b></span>Hello Miguel. Please give me a second to pull up your file.</div><!--end:1701718278041--><><!--begin:1701718381706--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1701718381_co>:&nbsp;</b></span>Can you please verify what company you are with?</div><!--end:1701718381706--><><!--begin:1701718469455--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1701718469_co>:&nbsp;</b></span>Miguel, are you still there?</div><!--end:1701718469455--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Certificate has not arrived\r\nDrew has joined the chat.\r\nDrew: Hello Miguel. Please give me a second to pull up your file.\r\nDrew: Can you please verify what company you are with?\r\nDrew: Miguel, are you still there?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('32635809349', 1701719585, 1701719858, 2, 23, 27, 6, 0, 0, 0, 0, 2691, 0, 0, 0, 0, 'Annette Ademasu', 'aade461@ecy.wa.gov', '147.55.7.168', '1334704cb79ea9d68bbefa45e8202cfd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WA St. Dept. of Ecology-cus-', 'Hi. My agency was supposed to register and pay for my in person 8 hr Hazwoper training in Tukwila on Friday Dec. 8. Was that accomplished? I see today there is no option on that day. Did I get registered? If not, can you fit me in?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. My agency was supposed to register and pay for my in person 8 hr Hazwoper training in Tukwila on Friday Dec. 8. Was that accomplished? I see today there is no option on that day. Did I get registered? If not, can you fit me in?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701719587318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719587_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Annette Ademasu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701719587318--><><!--begin:1701719600280--><div class=\'cv\'><span class=\'notranslate\'><b>Annette Ademasu<timestamp_1701719600_cv>:&nbsp;</b></span>Good and you?</div><!--end:1701719600280--><><!--begin:1701719608890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719608_co>:&nbsp;</b></span>I am good thnk you</div><!--end:1701719608890--><><!--begin:1701719614594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719614_co>:&nbsp;</b></span>You were not registered</div><!--end:1701719614594--><><!--begin:1701719628882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719628_co>:&nbsp;</b></span>The WA class was cancelled due to low enrollment.  </div><!--end:1701719628882--><><!--begin:1701719643187--><div class=\'cv\'><span class=\'notranslate\'><b>Annette Ademasu<timestamp_1701719643_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1701719643187--><><!--begin:1701719653191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719653_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701719653191--><><!--begin:1701719662427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719662_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1701719662427--><><!--begin:1701719756371--><div class=\'cv\'><span class=\'notranslate\'><b>Annette Ademasu<timestamp_1701719756_cv>:&nbsp;</b></span>No, have a good day<br></div><!--end:1701719756371--><><!--begin:1701719778203--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701719778_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1701719778203--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi. My agency was supposed to register and pay for my in person 8 hr Hazwoper training in Tukwila on Friday Dec. 8. Was that accomplished? I see today there is no option on that day. Did I get registered? If not, can you fit me in?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Annette Ademasu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnnette Ademasu: Good and you?\r\nTiffany: I am good thnk you\r\nTiffany: You were not registered\r\nTiffany: The WA class was cancelled due to low enrollment.  \r\nAnnette Ademasu: Ok, thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nAnnette Ademasu: No, have a good day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3264491762T', 1701810670, 1701810939, 2, 23, 29, 7, 0, 0, 5, 0, 4371, 0, 0, 0, 0, 'Kyle Richards', 'krichards1@BrwnCald.com', '137.83.246.173', '6d3bdb559b4ae1b9404b5295ee6174ed', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Brown and Caldwell-cus-', 'Hello - I am hoping to find a copy of my original HAZWOPER 40 hour from many years ago, like 2007-2008!  Hoping you can assist me.  ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - I am hoping to find a copy of my original HAZWOPER 40 hour from many years ago, like 2007-2008!  Hoping you can assist me.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701810673907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810673_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kyle Richards</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701810673907--><><!--begin:1701810688630--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810688_cv>:&nbsp;</b></span>I&#39;m doing good, how are you doing?</div><!--end:1701810688630--><><!--begin:1701810718743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810718_co>:&nbsp;</b></span>I am good thank you</div><!--end:1701810718743--><><!--begin:1701810761795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810761_co>:&nbsp;</b></span>Yes I do see we have your 40 HAZ on file that you completed while with Arcadis.</div><!--end:1701810761795--><><!--begin:1701810777414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810777_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1701810777414--><><!--begin:1701810806783--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810807_cv>:&nbsp;</b></span>Wow great that would be the one!  How do I pay the fee and obtain the replacement?</div><!--end:1701810806783--><><!--begin:1701810827267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810827_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a></div><!--end:1701810827267--><><!--begin:1701810834775--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810835_cv>:&nbsp;</b></span>Oh sorry I see that now</div><!--end:1701810834775--><><!--begin:1701810837720--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810838_cv>:&nbsp;</b></span>Thanks!</div><!--end:1701810837720--><><!--begin:1701810844399--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810844_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701810844399--><><!--begin:1701810854713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810854_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1701810854713--><><!--begin:1701810892564--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810892_cv>:&nbsp;</b></span>I think that&#39;s all I need for now!  Thank you so much!</div><!--end:1701810892564--><><!--begin:1701810901886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810901_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701810901886--><><!--begin:1701810908463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701810908_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1701810908463--><><!--begin:1701810927814--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Richards<timestamp_1701810928_cv>:&nbsp;</b></span>Okay got it.  Have a good day too!</div><!--end:1701810927814--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello - I am hoping to find a copy of my original HAZWOPER 40 hour from many years ago, like 2007-2008!  Hoping you can assist me.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kyle Richards!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKyle Richards: I&#39;m doing good, how are you doing?\r\nTiffany: I am good thank you\r\nTiffany: Yes I do see we have your 40 HAZ on file that you completed while with Arcadis.\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nKyle Richards: Wow great that would be the one!  How do I pay the fee and obtain the replacement?\r\nTiffany: https://csregs.com/pages/certificate-request-for-employees-and-new-employers\r\nKyle Richards: Oh sorry I see that now\r\nKyle Richards: Thanks!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nKyle Richards: I think that&#39;s all I need for now!  Thank you so much!\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKyle Richards: Okay got it.  Have a good day too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3265300803B', 1701891555, 1701891703, 1, 23, 11, 8, 0, 0, 0, 0, 1851, 0, 0, 0, 0, 'Sarah Aleshire', 'sarah.aleshire@dgs.virginia.gov', '161.69.116.10', '296987974d8da56f44fc79f0d4873e4c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-DCLS-Department of General Services-cus-Online Course-_-RCRA/EPA - Hazardous Waste Management-cus-', 'I have completed the Hazardous Waste Management-Introduction Section and it says that I passed and completed on 06-Dec-2023 but I\'m not able to move forward to Lesson 1', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the Hazardous Waste Management-Introduction Section and it says that I passed and completed on 06-Dec-2023 but I\'m not able to move forward to Lesson 1</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701891557931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701891557_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Aleshire</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701891557931--><><!--begin:1701891574273--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Aleshire<timestamp_1701891574_cv>:&nbsp;</b></span>Fine, thanks</div><!--end:1701891574273--><><!--begin:1701891583569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701891583_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1701891583569--><><!--begin:1701891647808--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Aleshire<timestamp_1701891647_cv>:&nbsp;</b></span>So I have to stay in the introduction for a total of 15 minutes?</div><!--end:1701891647808--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have completed the Hazardous Waste Management-Introduction Section and it says that I passed and completed on 06-Dec-2023 but I\'m not able to move forward to Lesson 1\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Aleshire!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Aleshire: Fine, thanks\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nSarah Aleshire: So I have to stay in the introduction for a total of 15 minutes?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('326530562BK', 1701892057, 1701892429, 2, 23, 30, 7, 0, 0, 5, 0, 2747, 0, 0, 0, 0, 'Dan HickmaN', 'daniel.hickman@safety-kleen.com', '162.210.106.44', 'f8db758de6a7ddf03464ef2d34066063', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Safety-Kleen-cus-', 'Could you help me with how I need to submit a PO to you to register for a class (online IATA training)?', '<div class=\'ca\'><div class=\'info_box\'><i>Could you help me with how I need to submit a PO to you to register for a class (online IATA training)?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1701892060787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892060_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dan HickmaN</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1701892060787--><><!--begin:1701892085045--><div class=\'cv\'><span class=\'notranslate\'><b>Dan HickmaN<timestamp_1701892085_cv>:&nbsp;</b></span>Doing well, thanks</div><!--end:1701892085045--><><!--begin:1701892103306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892103_co>:&nbsp;</b></span>you would register on the website and the email the PO to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1701892103306--><><!--begin:1701892114875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892114_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/iata-dangerous-goods-transportation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/iata-dangerous-goods-transportation</a></div><!--end:1701892114875--><><!--begin:1701892144485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892144_co>:&nbsp;</b></span>Choose the payment option as purchase order before adding the course to your cart</div><!--end:1701892144485--><><!--begin:1701892165430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892165_co>:&nbsp;</b></span>Do you have any other questions I can assist you with?</div><!--end:1701892165430--><><!--begin:1701892178982--><div class=\'cv\'><span class=\'notranslate\'><b>Dan HickmaN<timestamp_1701892179_cv>:&nbsp;</b></span>No, I think that covers it. Thanks!</div><!--end:1701892178982--><><!--begin:1701892228141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892227_co>:&nbsp;</b></span>You are welcome!</div><!--end:1701892228141--><><!--begin:1701892233302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1701892233_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1701892233302--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you help me with how I need to submit a PO to you to register for a class (online IATA training)?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dan HickmaN!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDan HickmaN: Doing well, thanks\r\nTiffany: you would register on the website and the email the PO to mailto:customerservice@csregs.com\r\nTiffany: https://csregs.com/products/iata-dangerous-goods-transportation\r\nTiffany: Choose the payment option as purchase order before adding the course to your cart\r\nTiffany: Do you have any other questions I can assist you with?\r\nDan HickmaN: No, I think that covers it. Thanks!\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3267036172J', 1702065097, 1702066336, 1, 23, 15, 12, 0, 0, 0, 0, 5480, 0, 0, 0, 0, 'Andrew', 'andrew.lorenz@arcadis.com', '73.161.168.110', '10f02bc517bbf20c5b548a126907cf33', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-8 Hour HAZWOPER-cus-', 'The course will not allow me to proceed to the next module, even though I have completed the prior modules. Please advise on a solution.', '<div class=\'ca\'><div class=\'info_box\'><i>The course will not allow me to proceed to the next module, even though I have completed the prior modules. Please advise on a solution.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702065099266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065099_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702065099266--><><!--begin:1702065117581--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702065117_cv>:&nbsp;</b></span>ok, HAZWOPER 8-hour refresher module is not working</div><!--end:1702065117581--><><!--begin:1702065140026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065139_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1702065140026--><><!--begin:1702065230535--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702065230_cv>:&nbsp;</b></span>Yes, but when I go back into the module I completed, it is making me start over from the beginning</div><!--end:1702065230535--><><!--begin:1702065275685--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065275_co>:&nbsp;</b></span>Yes when you launch a new attempt you have to start from the begining.  You will not need to complete the whole module again though since you have already completed it.</div><!--end:1702065275685--><><!--begin:1702065300573--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702065300_cv>:&nbsp;</b></span>How do I know when I have reached the time limit?</div><!--end:1702065300573--><><!--begin:1702065309755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065309_co>:&nbsp;</b></span>You only need to log the additional almost 8 minutes and then lesson 2 will unlock for you to take</div><!--end:1702065309755--><><!--begin:1702065370764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065370_co>:&nbsp;</b></span>There is no time tracker inside the module so you will have to track your time if you want to only hit the bare minimum needed.  </div><!--end:1702065370764--><><!--begin:1702065471006--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702065470_cv>:&nbsp;</b></span>I&#39;m confused about the time limits. I went through the module, listened and ready to every prompt, completed every question, and yet I&#39;m still 8 minutes short on time?</div><!--end:1702065471006--><><!--begin:1702065541189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065541_co>:&nbsp;</b></span>The time limits are set on the average learners time through the lesson/course.    </div><!--end:1702065541189--><><!--begin:1702065574381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702065574_co>:&nbsp;</b></span>Some students train more quickly then others and some train more slowly.</div><!--end:1702065574381--><><!--begin:1702066125727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702066125_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1702066125727--><><!--begin:1702066133712--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702066133_cv>:&nbsp;</b></span>It&#39;s been over 8 minutes and I still cannot advance to the next module</div><!--end:1702066133712--><><!--begin:1702066169435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702066169_co>:&nbsp;</b></span>Please refresh your page I do show Lesson 2 unlocked for you</div><!--end:1702066169435--><><!--begin:1702066182894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702066182_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702066182894--><><!--begin:1702066200267--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew<timestamp_1702066200_cv>:&nbsp;</b></span>No, thank you</div><!--end:1702066200267--><><!--begin:1702066263254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702066263_co>:&nbsp;</b></span>If you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a safe day and a great weekend!</div><!--end:1702066263254--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The course will not allow me to proceed to the next module, even though I have completed the prior modules. Please advise on a solution.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew: ok, HAZWOPER 8-hour refresher module is not working\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nAndrew: Yes, but when I go back into the module I completed, it is making me start over from the beginning\r\nTiffany: Yes when you launch a new attempt you have to start from the begining.  You will not need to complete the whole module again though since you have already completed it.\r\nAndrew: How do I know when I have reached the time limit?\r\nTiffany: You only need to log the additional almost 8 minutes and then lesson 2 will unlock for you to take\r\nTiffany: There is no time tracker inside the module so you will have to track your time if you want to only hit the bare minimum needed.  \r\nAndrew: I&#39;m confused about the time limits. I went through the module, listened and ready to every prompt, completed every question, and yet I&#39;m still 8 minutes short on time?\r\nTiffany: The time limits are set on the average learners time through the lesson/course.    \r\nTiffany: Some students train more quickly then others and some train more slowly.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAndrew: It&#39;s been over 8 minutes and I still cannot advance to the next module\r\nTiffany: Please refresh your page I do show Lesson 2 unlocked for you\r\nTiffany: Is there anything else I can assist you with today?\r\nAndrew: No, thank you\r\nTiffany: If you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a safe day and a great weekend!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3269459722V', 1702307463, 1702308199, 2, 23, 26, 8, 0, 0, 0, 0, 3049, 0, 0, 0, 0, 'Jamie', 'jmarr@truemfg.com', '97.84.36.34', '9fcd57b90a192c2d22adc610644bc3c3', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-True Manufacturing-cus-', 'We had (2) seats that we purchased for the 8hr Hazwoper Refresher.  One was for myself and the other for Rebecca Keithley (RKeithley@truemfg.com).  I mistakenly revoked her invitation and now she can\'t log in to take it.  Could someone send her an invite or allow her to take the course?', '<div class=\'ca\'><div class=\'info_box\'><i>We had (2) seats that we purchased for the 8hr Hazwoper Refresher.  One was for myself and the other for Rebecca Keithley (RKeithley@truemfg.com).  I mistakenly revoked her invitation and now she can\'t log in to take it.  Could someone send her an invite or allow her to take the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702307466530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307466_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702307466530--><><!--begin:1702307482382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307482_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1702307482382--><><!--begin:1702307506475--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie<timestamp_1702307506_cv>:&nbsp;</b></span>(Order #24273)<br>________________________________________</div><!--end:1702307506475--><><!--begin:1702307568994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307568_co>:&nbsp;</b></span>One moment please</div><!--end:1702307568994--><><!--begin:1702307803705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307803_co>:&nbsp;</b></span>Order #24273 was for just one seat and since you revoked the seat from <a href=\'mailto:RKeithley@truemfg.com\' target=\'_blank\' rel=\'noopener noreferrer\'>RKeithley@truemfg.com</a> and then added the seat into your account, you used the one available seat purchased.  </div><!--end:1702307803705--><><!--begin:1702307873036--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie<timestamp_1702307873_cv>:&nbsp;</b></span>OK, that is odd.  I requested (2) from our Accounting Dept.  I will check on our end. Is there any other orders from True Manufacturing?  Maybe she did them separate. </div><!--end:1702307873036--><><!--begin:1702307907258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307907_co>:&nbsp;</b></span>No just the one order.  </div><!--end:1702307907258--><><!--begin:1702307915101--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie<timestamp_1702307915_cv>:&nbsp;</b></span>OK.  Thanks. </div><!--end:1702307915101--><><!--begin:1702307933613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307933_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702307933613--><><!--begin:1702307941006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702307940_co>:&nbsp;</b></span>Do you want me to send you a receipt?</div><!--end:1702307941006--><><!--begin:1702308199990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702308199_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1702308199990--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'We had (2) seats that we purchased for the 8hr Hazwoper Refresher.  One was for myself and the other for Rebecca Keithley (RKeithley@truemfg.com).  I mistakenly revoked her invitation and now she can\'t log in to take it.  Could someone send her an invite or allow her to take the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number?\r\nJamie: (Order #24273)________________________________________\r\nTiffany: One moment please\r\nTiffany: Order #24273 was for just one seat and since you revoked the seat from mailto:RKeithley@truemfg.com and then added the seat into your account, you used the one available seat purchased.  \r\nJamie: OK, that is odd.  I requested (2) from our Accounting Dept.  I will check on our end. Is there any other orders from True Manufacturing?  Maybe she did them separate. \r\nTiffany: No just the one order.  \r\nJamie: OK.  Thanks. \r\nTiffany: You are welcome!\r\nTiffany: Do you want me to send you a receipt?\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('327041561KQ', 1702403050, 1702403356, 2, 23, 20, 3, 0, 0, 0, 0, 3804, 0, 0, 0, 0, 'gerg', 'greg@platformtennis.com', '24.45.128.239', '93aeb93afe13e775e77e3e4ac7120ac3', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-reilly green  mountain-cus-', 'we are looking at Forklift Safety Training (Spanish) - 6 seats.  can each of my personnel take this course on a laptop or cell phone? how do they initiate a course if i purchase 6 seats? do i need 6 unique email addresses?\r\n\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>we are looking at Forklift Safety Training (Spanish) - 6 seats.  can each of my personnel take this course on a laptop or cell phone? how do they initiate a course if i purchase 6 seats? do i need 6 unique email addresses?\r\n\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702403054866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403054_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>gerg</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702403054866--><><!--begin:1702403125239--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403125_cv>:&nbsp;</b></span>good thanks - not sure if i expressed my question well enough however</div><!--end:1702403125239--><><!--begin:1702403156908--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403157_cv>:&nbsp;</b></span>is there a real person available for the chat?</div><!--end:1702403156908--><><!--begin:1702403178698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403178_co>:&nbsp;</b></span>Yes I am here and I understand your question</div><!--end:1702403178698--><><!--begin:1702403189909--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403189_cv>:&nbsp;</b></span>great</div><!--end:1702403189909--><><!--begin:1702403202109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403201_co>:&nbsp;</b></span>Each student will need their own email address for their unquie account yes.  </div><!--end:1702403202109--><><!--begin:1702403222133--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403222_cv>:&nbsp;</b></span>ugh - that is more complex - </div><!--end:1702403222133--><><!--begin:1702403246125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403245_co>:&nbsp;</b></span>I believe the course is best fit for laptops or large tablets but not sure of cell phones will run the course as smoothly.</div><!--end:1702403246125--><><!--begin:1702403276448--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403276_cv>:&nbsp;</b></span>got it - i prefer if that take the course on a laptop or similar.  ok thanks - big issue is the email addresses</div><!--end:1702403276448--><><!--begin:1702403283998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403283_co>:&nbsp;</b></span>Student can use personal email addresses as needed.  </div><!--end:1702403283998--><><!--begin:1702403309489--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403309_cv>:&nbsp;</b></span>all my guys do not have email addresses - thanks</div><!--end:1702403309489--><><!--begin:1702403315556--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403315_cv>:&nbsp;</b></span>will figure something out</div><!--end:1702403315556--><><!--begin:1702403316287--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403316_co>:&nbsp;</b></span>So if they do not have one set up you can set them up a simple gmail account to use</div><!--end:1702403316287--><><!--begin:1702403326691--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403326_cv>:&nbsp;</b></span>yes thanks</div><!--end:1702403326691--><><!--begin:1702403342277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702403342_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today?</div><!--end:1702403342277--><><!--begin:1702403352997--><div class=\'cv\'><span class=\'notranslate\'><b>gerg<timestamp_1702403353_cv>:&nbsp;</b></span>no thanks - bye</div><!--end:1702403352997--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'we are looking at Forklift Safety Training (Spanish) - 6 seats.  can each of my personnel take this course on a laptop or cell phone? how do they initiate a course if i purchase 6 seats? do i need 6 unique email addresses?\r\n\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, gerg!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ngerg: good thanks - not sure if i expressed my question well enough however\r\ngerg: is there a real person available for the chat?\r\nTiffany: Yes I am here and I understand your question\r\ngerg: great\r\nTiffany: Each student will need their own email address for their unquie account yes.  \r\ngerg: ugh - that is more complex - \r\nTiffany: I believe the course is best fit for laptops or large tablets but not sure of cell phones will run the course as smoothly.\r\ngerg: got it - i prefer if that take the course on a laptop or similar.  ok thanks - big issue is the email addresses\r\nTiffany: Student can use personal email addresses as needed.  \r\ngerg: all my guys do not have email addresses - thanks\r\ngerg: will figure something out\r\nTiffany: So if they do not have one set up you can set them up a simple gmail account to use\r\ngerg: yes thanks\r\nTiffany: Of course! Is there anything else I can assist you with today?\r\ngerg: no thanks - bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('327054928BG', 1702416443, 1702416537, 2, 23, 50, 12, 0, 0, 0, 0, 2000, 0, 0, 0, 0, 'Kyle Dennis', 'kyle.dennis@errg.com', '204.195.72.114', 'c8ebb9bd7e99bbe8de80c88e38e6cc3e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERRG, Inc.-cus-', 'Are there any 40HR HAZWOPER courses available in-person and also in Spanish?', '<div class=\'ca\'><div class=\'info_box\'><i>Are there any 40HR HAZWOPER courses available in-person and also in Spanish?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702416444977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702416444_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kyle Dennis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702416444977--><><!--begin:1702416457733--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Dennis<timestamp_1702416457_cv>:&nbsp;</b></span>I&#39;m doing well, Tiffany, how about you?</div><!--end:1702416457733--><><!--begin:1702416473549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702416473_co>:&nbsp;</b></span>I am good thank you</div><!--end:1702416473549--><><!--begin:1702416496809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702416496_co>:&nbsp;</b></span>We have open enrollment courses for the 40-Horu HAZWOPER in English only</div><!--end:1702416496809--><><!--begin:1702416515624--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Dennis<timestamp_1702416515_cv>:&nbsp;</b></span>Got it! Thank you :)</div><!--end:1702416515624--><><!--begin:1702416515865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702416515_co>:&nbsp;</b></span>But we can do onsite private classes for group in SPanish if needed</div><!--end:1702416515865--><><!--begin:1702416531411--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Dennis<timestamp_1702416531_cv>:&nbsp;</b></span>Oh perfect! I&#39;ll have to see if we can get enough folks registered but that may work.</div><!--end:1702416531411--><><!--begin:1702416536476--><div class=\'cv\'><span class=\'notranslate\'><b>Kyle Dennis<timestamp_1702416536_cv>:&nbsp;</b></span>Thank you!</div><!--end:1702416536476--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are there any 40HR HAZWOPER courses available in-person and also in Spanish?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kyle Dennis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKyle Dennis: I&#39;m doing well, Tiffany, how about you?\r\nTiffany: I am good thank you\r\nTiffany: We have open enrollment courses for the 40-Horu HAZWOPER in English only\r\nKyle Dennis: Got it! Thank you :)\r\nTiffany: But we can do onsite private classes for group in SPanish if needed\r\nKyle Dennis: Oh perfect! I&#39;ll have to see if we can get enough folks registered but that may work.\r\nKyle Dennis: Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('327133383Y2', 1702494880, 1702495691, 2, 23, 32, 9, 0, 0, 0, 0, 6477, 0, 0, 0, 0, 'Conor Roland-Chicvara', 'crol461@ecy.wa.gov', '24.17.162.91', '9caeb7e0edb56923b5da828921fbbd49', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Department of Ecology-cus-', 'Cant sign up for a new account', '<div class=\'ca\'><div class=\'info_box\'><i>Cant sign up for a new account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702494884926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702494884_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Conor Roland-Chicvara</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702494884926--><><!--begin:1702494932634--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702494925_cv>:&nbsp;</b></span>good how are you?</div><!--end:1702494932634--><><!--begin:1702494934408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702494934_co>:&nbsp;</b></span>Good thank you!</div><!--end:1702494934408--><><!--begin:1702494963058--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702494955_cv>:&nbsp;</b></span>Im having a hard time registering for a class</div><!--end:1702494963058--><><!--begin:1702494996699--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702494989_cv>:&nbsp;</b></span>the link i was sent has a login and password recovery option but not a create a new account option--can you send me the correct link?</div><!--end:1702494996699--><><!--begin:1702495001818--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702494994_cv>:&nbsp;</b></span>my agency already paid for the class</div><!--end:1702495001818--><><!--begin:1702495052555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495052_co>:&nbsp;</b></span>Who purchased the course fo ryou so I can look up the order or do you have an order number?</div><!--end:1702495052555--><><!--begin:1702495098683--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495091_cv>:&nbsp;</b></span>ORDER #24468 </div><!--end:1702495098683--><><!--begin:1702495126579--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495119_cv>:&nbsp;</b></span>purchased by a representative for the washington department of ecology</div><!--end:1702495126579--><><!--begin:1702495149819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495149_co>:&nbsp;</b></span>I show the student on that order is Vance Atkins</div><!--end:1702495149819--><><!--begin:1702495231891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495231_co>:&nbsp;</b></span>I am going to revoke the seat from Vance and send you an invite since it looks like Vance recently completed an 8-Hour HAZWOPER Refresher</div><!--end:1702495231891--><><!--begin:1702495249403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495249_co>:&nbsp;</b></span>Invite sent</div><!--end:1702495249403--><><!--begin:1702495273087--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495265_cv>:&nbsp;</b></span>Okay yeah not sure who that is, happy to provide the reciept if you want</div><!--end:1702495273087--><><!--begin:1702495291743--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495284_cv>:&nbsp;</b></span>just got the invite link thank you</div><!--end:1702495291743--><><!--begin:1702495298638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495298_co>:&nbsp;</b></span>No I do show Rob listed you on the order so I agree the course was for you.  </div><!--end:1702495298638--><><!--begin:1702495303958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495303_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702495303958--><><!--begin:1702495310542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495310_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702495310542--><><!--begin:1702495370767--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495363_cv>:&nbsp;</b></span>Nope im in the class now so all good</div><!--end:1702495370767--><><!--begin:1702495376617--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495369_cv>:&nbsp;</b></span>Actually</div><!--end:1702495376617--><><!--begin:1702495388198--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495381_cv>:&nbsp;</b></span>how do I schdule the 8 hour in person day?</div><!--end:1702495388198--><><!--begin:1702495407044--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495406_co>:&nbsp;</b></span>I can send you an email with info for that now.  You will need to be completed with the online portion first.  </div><!--end:1702495407044--><><!--begin:1702495463716--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495456_cv>:&nbsp;</b></span>Yeah copy that, I&#39;m working on the course now and I will finish next week so looking to schdule the in person day ASAP starting next week</div><!--end:1702495463716--><><!--begin:1702495474206--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495467_cv>:&nbsp;</b></span>thank you</div><!--end:1702495474206--><><!--begin:1702495478352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495478_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702495478352--><><!--begin:1702495517289--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495510_cv>:&nbsp;</b></span>did you send out that link?</div><!--end:1702495517289--><><!--begin:1702495558994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495558_co>:&nbsp;</b></span>I sent out the email for the dress-out class info yes</div><!--end:1702495558994--><><!--begin:1702495571307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495571_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1702495571307--><><!--begin:1702495599264--><div class=\'cv\'><span class=\'notranslate\'><b>Conor Roland-Chicvara<timestamp_1702495592_cv>:&nbsp;</b></span>awesome thank you so much--all good here, have a great day!</div><!--end:1702495599264--><><!--begin:1702495601303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702495601_co>:&nbsp;</b></span>You as well!</div><!--end:1702495601303--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cant sign up for a new account\r\nTiffany has joined the chat.\r\nTiffany: Hi, Conor Roland-Chicvara!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nConor Roland-Chicvara: good how are you?\r\nTiffany: Good thank you!\r\nConor Roland-Chicvara: Im having a hard time registering for a class\r\nConor Roland-Chicvara: the link i was sent has a login and password recovery option but not a create a new account option--can you send me the correct link?\r\nConor Roland-Chicvara: my agency already paid for the class\r\nTiffany: Who purchased the course fo ryou so I can look up the order or do you have an order number?\r\nConor Roland-Chicvara: ORDER #24468 \r\nConor Roland-Chicvara: purchased by a representative for the washington department of ecology\r\nTiffany: I show the student on that order is Vance Atkins\r\nTiffany: I am going to revoke the seat from Vance and send you an invite since it looks like Vance recently completed an 8-Hour HAZWOPER Refresher\r\nTiffany: Invite sent\r\nConor Roland-Chicvara: Okay yeah not sure who that is, happy to provide the reciept if you want\r\nConor Roland-Chicvara: just got the invite link thank you\r\nTiffany: No I do show Rob listed you on the order so I agree the course was for you.  \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nConor Roland-Chicvara: Nope im in the class now so all good\r\nConor Roland-Chicvara: Actually\r\nConor Roland-Chicvara: how do I schdule the 8 hour in person day?\r\nTiffany: I can send you an email with info for that now.  You will need to be completed with the online portion first.  \r\nConor Roland-Chicvara: Yeah copy that, I&#39;m working on the course now and I will finish next week so looking to schdule the in person day ASAP starting next week\r\nConor Roland-Chicvara: thank you\r\nTiffany: You are welcome!\r\nConor Roland-Chicvara: did you send out that link?\r\nTiffany: I sent out the email for the dress-out class info yes\r\nTiffany: Is there anything else I can assist you with?\r\nConor Roland-Chicvara: awesome thank you so much--all good here, have a great day!\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('327143929R4', 1702505417, 1702505881, 2, 23, 24, 6, 0, 0, 0, 0, 2273, 0, 0, 0, 0, 'Paula Castagna', 'paula.castagna@yale.edu', '216.49.130.82', '4eee72088cbafca48e3c8750afe1b556', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Yale University-cus-', 'Will you have additional Level 3 initial courses scheduled in CT in 2024 after the Jan/Feb ones listed?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Will you have additional Level 3 initial courses scheduled in CT in 2024 after the Jan/Feb ones listed?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702505419367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702505419_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Castagna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702505419367--><><!--begin:1702505511839--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Castagna<timestamp_1702505469_cv>:&nbsp;</b></span>I&#39;m good, thank you.  I am curious if the schedule for CT level 3 initial training will have more dates for 2024</div><!--end:1702505511839--><><!--begin:1702505501840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702505501_co>:&nbsp;</b></span>Yes.  The website only lists 90 days worth of training that is scheduled so more dates should upload automatically weekly as time goes on.  </div><!--end:1702505501840--><><!--begin:1702505560194--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Castagna<timestamp_1702505517_cv>:&nbsp;</b></span>Ah, that is perfect.  Thank you!</div><!--end:1702505560194--><><!--begin:1702505528278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702505528_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702505528278--><><!--begin:1702505536828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702505536_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702505536828--><><!--begin:1702505582321--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Castagna<timestamp_1702505539_cv>:&nbsp;</b></span>Have a good night.</div><!--end:1702505582321--><><!--begin:1702505585082--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Castagna<timestamp_1702505542_cv>:&nbsp;</b></span>No, thanks</div><!--end:1702505585082--><><!--begin:1702505546771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702505546_co>:&nbsp;</b></span>You as well!</div><!--end:1702505546771--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will you have additional Level 3 initial courses scheduled in CT in 2024 after the Jan/Feb ones listed?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Castagna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Castagna: I&#39;m good, thank you.  I am curious if the schedule for CT level 3 initial training will have more dates for 2024\r\nTiffany: Yes.  The website only lists 90 days worth of training that is scheduled so more dates should upload automatically weekly as time goes on.  \r\nPaula Castagna: Ah, that is perfect.  Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Castagna: Have a good night.\r\nPaula Castagna: No, thanks\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('327212411TA', 1702573907, 1702574214, 2, 23, 31, 10, 0, 0, 0, 0, 1831, 0, 0, 0, 0, 'Jennifer Jones', 'jjones@intell-group.com', '72.45.234.90', '4cc011d35cb8c96072dc44f804db5a83', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TIG Environmental-cus-', 'My course access expires in two weeks and I\'d like more time. Is it possible to extend access?', '<div class=\'ca\'><div class=\'info_box\'><i>My course access expires in two weeks and I\'d like more time. Is it possible to extend access?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702573910922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702573910_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Jones</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702573910922--><><!--begin:1702573998704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702573998_co>:&nbsp;</b></span>I have given you a 30 days extension at no fee.  Your nex expiration date is 01/28/24</div><!--end:1702573998704--><><!--begin:1702574012350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702574012_co>:&nbsp;</b></span>If you need additional time after this date there will be a 25% course react fee due</div><!--end:1702574012350--><><!--begin:1702574060981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702574060_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702574060981--><><!--begin:1702574114377--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Jones<timestamp_1702574114_cv>:&nbsp;</b></span>Thank you!! </div><!--end:1702574114377--><><!--begin:1702574147185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702574147_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702574147185--><><!--begin:1702574214728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702574214_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702574214728--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'My course access expires in two weeks and I\'d like more time. Is it possible to extend access?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jennifer Jones!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I have given you a 30 days extension at no fee.  Your nex expiration date is 01/28/24\r\nTiffany: If you need additional time after this date there will be a 25% course react fee due\r\nTiffany: Is there anything else I can assist you with today?\r\nJennifer Jones: Thank you!! \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('327214013KY', 1702575505, 1702575663, 2, 23, 27, 7, 0, 0, 5, 0, 1901, 0, 0, 0, 0, 'greg wehrli', 'greg@platformtennis.com', '24.45.128.239', '6dfbc72362f744a23cf2fdfb1054c564', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-reilly green mountain-cus-', 'i purchased 2 seats for online spanish forklift safety course - i assigned 1 to one of my employees who took the course.  i want to assign the other to another employee but i do not find a log in or know how to get to that seat to assign the course.  can you assist.', '<div class=\'ca\'><div class=\'info_box\'><i>i purchased 2 seats for online spanish forklift safety course - i assigned 1 to one of my employees who took the course.  i want to assign the other to another employee but i do not find a log in or know how to get to that seat to assign the course.  can you assist.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702575508773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702575508_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>greg wehrli</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702575508773--><><!--begin:1702575543509--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702575543_co>:&nbsp;</b></span>Log in Page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1702575543509--><><!--begin:1702575586936--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702575586_co>:&nbsp;</b></span><a href=\'mailto:rptc.home@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>rptc.home@gmail.com</a><br>is the email on your account</div><!--end:1702575586936--><><!--begin:1702575617781--><div class=\'cv\'><span class=\'notranslate\'><b>greg wehrli<timestamp_1702575616_cv>:&nbsp;</b></span>yes - i got in - thank you - </div><!--end:1702575617781--><><!--begin:1702575652012--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702575651_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702575652012--><><!--begin:1702575663010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702575662_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702575663010--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'i purchased 2 seats for online spanish forklift safety course - i assigned 1 to one of my employees who took the course.  i want to assign the other to another employee but i do not find a log in or know how to get to that seat to assign the course.  can you assist.\r\nTiffany has joined the chat.\r\nTiffany: Hi, greg wehrli!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Log in Page: https://csregsonline.com/\r\nTiffany: mailto:rptc.home@gmail.comis the email on your account\r\ngreg wehrli: yes - i got in - thank you - \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('327228966E4', 1702590443, 1702591078, 1, 23, 12, 9, 0, 0, 0, 0, 5505, 0, 0, 0, 0, 'Hayden Schlueter', 'hayden.schlueter@erm.com', '70.129.178.150', '31a83afdd0f2b23afb37702338e33426', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ERM-cus-Online Course-_-HAZWOPER 40-cus-', 'Hello, I am currently working on the Meters and Instrumentation module final assessment, and it will not let me submit my answer to one of the questions. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am currently working on the Meters and Instrumentation module final assessment, and it will not let me submit my answer to one of the questions. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702590447568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702590447_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hayden Schlueter</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702590447568--><><!--begin:1702590461844--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702590461_cv>:&nbsp;</b></span>Hello, I am doing well how are you</div><!--end:1702590461844--><><!--begin:1702590482142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702590482_co>:&nbsp;</b></span>Good thank you </div><!--end:1702590482142--><><!--begin:1702590513124--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702590513_cv>:&nbsp;</b></span>I am stuck on one of the questions for the Instrumentation Modules and it wont let me submit</div><!--end:1702590513124--><><!--begin:1702590524288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702590524_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1702590524288--><><!--begin:1702590623840--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702590623_cv>:&nbsp;</b></span>I have not been idle for more than ten minutes, am using Edge, and have completed all previous activities. </div><!--end:1702590623840--><><!--begin:1702590676707--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702590676_cv>:&nbsp;</b></span>I had issue with the time requirement before starting next module before but this is different because I cannot submit my answer to the assessment at the end of the module.</div><!--end:1702590676707--><><!--begin:1702590765627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702590765_co>:&nbsp;</b></span>I do see several time outs (due to inactivity) logged on your account as well as a few terminated by log in errors.  Okay I am going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1702590765627--><><!--begin:1702590904716--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702590904_cv>:&nbsp;</b></span>Ok, I do have another window open in Microsoft Word for the purpose of taking notes so I switch to that window to write stuff down (my screen is half and half so I am not switching tabs). Could that be causing the issue?</div><!--end:1702590904716--><><!--begin:1702590962908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702590962_co>:&nbsp;</b></span>If you have more then one tab open with our training site that would cause an issue.   </div><!--end:1702590962908--><><!--begin:1702591056385--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702591056_cv>:&nbsp;</b></span>Okay I guess I will find another way to take notes. Thank you for your help</div><!--end:1702591056385--><><!--begin:1702591070003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702591069_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702591070003--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am currently working on the Meters and Instrumentation module final assessment, and it will not let me submit my answer to one of the questions. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Hayden Schlueter!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHayden Schlueter: Hello, I am doing well how are you\r\nTiffany: Good thank you \r\nHayden Schlueter: I am stuck on one of the questions for the Instrumentation Modules and it wont let me submit\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nHayden Schlueter: I have not been idle for more than ten minutes, am using Edge, and have completed all previous activities. \r\nHayden Schlueter: I had issue with the time requirement before starting next module before but this is different because I cannot submit my answer to the assessment at the end of the module.\r\nTiffany: I do see several time outs (due to inactivity) logged on your account as well as a few terminated by log in errors.  Okay I am going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nHayden Schlueter: Ok, I do have another window open in Microsoft Word for the purpose of taking notes so I switch to that window to write stuff down (my screen is half and half so I am not switching tabs). Could that be causing the issue?\r\nTiffany: If you have more then one tab open with our training site that would cause an issue.   \r\nHayden Schlueter: Okay I guess I will find another way to take notes. Thank you for your help\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('327231642WA', 1702593117, 1702593382, 1, 23, 10, 5, 0, 0, 0, 1, 2686, 0, 0, 0, 0, 'Hayden Schlueter', 'hayden.schlueter@erm.com', '70.129.178.150', '31a83afdd0f2b23afb37702338e33426', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ERM-cus-Online Course-_-Hazwoper 40-cus-', 'Hello, I am having an issue reoccur where I cannot submit an answer to the assessment at the end of a module. The same problem just happened in the previous module an hour ago and the person I chatted with fixed it. I do not know why it is happening again, I did not open any new windows or tabs during the module and made sure not to take notes in Word like I had been doing previously. My email and Microsoft Teams applications are open in the background because I have to monitor those for my work, but I have not clicked out of the window since beginning the module.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am having an issue reoccur where I cannot submit an answer to the assessment at the end of a module. The same problem just happened in the previous module an hour ago and the person I chatted with fixed it. I do not know why it is happening again, I did not open any new windows or tabs during the module and made sure not to take notes in Word like I had been doing previously. My email and Microsoft Teams applications are open in the background because I have to monitor those for my work, but I have not clicked out of the window since beginning the module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702593119767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702593119_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hayden Schlueter</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702593119767--><><!--begin:1702593153984--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702593153_cv>:&nbsp;</b></span>Hello Tiffany, I believe I just spoke with you earlier about the same issue</div><!--end:1702593153984--><><!--begin:1702593163210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702593163_co>:&nbsp;</b></span>Yes you did</div><!--end:1702593163210--><><!--begin:1702593183928--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702593183_cv>:&nbsp;</b></span>I have no idea why it is happening again</div><!--end:1702593183928--><><!--begin:1702593216987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702593216_co>:&nbsp;</b></span>One moment please</div><!--end:1702593216987--><><!--begin:1702593326714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702593326_co>:&nbsp;</b></span>I will pass you through this modeul again but can you please exit the module and log out using the appropriate links and then clear your cookies/cache in your brower.  Once the cookies and cache is cleared restart the browser before logging back in.</div><!--end:1702593326714--><><!--begin:1702593365137--><div class=\'cv\'><span class=\'notranslate\'><b>Hayden Schlueter<timestamp_1702593365_cv>:&nbsp;</b></span>Yes I will do that, thanks again for the help</div><!--end:1702593365137--><><!--begin:1702593381298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702593381_co>:&nbsp;</b></span>You are welcome! Hopefully you will not get anymore issues.</div><!--end:1702593381298--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am having an issue reoccur where I cannot submit an answer to the assessment at the end of a module. The same problem just happened in the previous module an hour ago and the person I chatted with fixed it. I do not know why it is happening again, I did not open any new windows or tabs during the module and made sure not to take notes in Word like I had been doing previously. My email and Microsoft Teams applications are open in the background because I have to monitor those for my work, but I have not clicked out of the window since beginning the module.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Hayden Schlueter!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHayden Schlueter: Hello Tiffany, I believe I just spoke with you earlier about the same issue\r\nTiffany: Yes you did\r\nHayden Schlueter: I have no idea why it is happening again\r\nTiffany: One moment please\r\nTiffany: I will pass you through this modeul again but can you please exit the module and log out using the appropriate links and then clear your cookies/cache in your brower.  Once the cookies and cache is cleared restart the browser before logging back in.\r\nHayden Schlueter: Yes I will do that, thanks again for the help\r\nTiffany: You are welcome! Hopefully you will not get anymore issues.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3272907985K', 1702652274, 1702653301, 2, 23, 11, 7, 0, 0, 0, 0, 5737, 0, 0, 0, 0, 'Tatiana Sherrill', 'tasherrill@cehs.siu.edu', '131.230.182.110', 'b48811938755ee1abd136c783187269d', 'Select Area of Inquiry:-_-Other-cus-Company-_-SIUC-cus-', 'For the hybrid version of the 40-hr hazwoper training, how is the hands-on portion done? Do you send a training out to us OR do we send the employee to a facility?', '<div class=\'ca\'><div class=\'info_box\'><i>For the hybrid version of the 40-hr hazwoper training, how is the hands-on portion done? Do you send a training out to us OR do we send the employee to a facility?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702652278389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652278_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tatiana Sherrill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702652278389--><><!--begin:1702652287301--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652287_cv>:&nbsp;</b></span>Hello. I&#39;m well</div><!--end:1702652287301--><><!--begin:1702652335290--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652335_cv>:&nbsp;</b></span>are you able to answer my question?</div><!--end:1702652335290--><><!--begin:1702652364440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652364_co>:&nbsp;</b></span>If you purchased a 40-Hour Hybrid course in 2023 or prior after the student completes the online portion they would come to one of our scheduled/confirmed classes to complete the dress-out portion.  </div><!--end:1702652364440--><><!--begin:1702652435907--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652436_cv>:&nbsp;</b></span>Until they complete the dress-out portion, they can&#39;t respond in emergency situations, such as a chemical spill, correct?</div><!--end:1702652435907--><><!--begin:1702652512731--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652513_cv>:&nbsp;</b></span>Also, is the dress-out portion a one day class?</div><!--end:1702652512731--><><!--begin:1702652537484--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652537_co>:&nbsp;</b></span>Students are not fully 40-Hour HAZWOPER certified until they have complete the dress-out portion as well.</div><!--end:1702652537484--><><!--begin:1702652549814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652549_co>:&nbsp;</b></span>Yes our dress-out classes are one 8-hour day</div><!--end:1702652549814--><><!--begin:1702652612060--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652612_cv>:&nbsp;</b></span>Since this is the end of 2023, is the dress-out classes already schedule for 2024?</div><!--end:1702652612060--><><!--begin:1702652657329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652657_co>:&nbsp;</b></span>We have a few classes scheduled next week and then yes we have 2024 date scheduled</div><!--end:1702652657329--><><!--begin:1702652664009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652663_co>:&nbsp;</b></span>Do you have a student name I can look up?</div><!--end:1702652664009--><><!--begin:1702652708605--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652708_cv>:&nbsp;</b></span>We haven&#39;t registered yet him yet, but wanted to make sure that I had all of the facts first. </div><!--end:1702652708605--><><!--begin:1702652792659--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652792_cv>:&nbsp;</b></span>If we use your hybrid training, we would need to get him the hands-on portion pretty quickly (we have an employee quitting). Can you provide me with the scheduled dates and locations for 2024?</div><!--end:1702652792659--><><!--begin:1702652862885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652862_co>:&nbsp;</b></span>We hold our hands-on dressout classes currently at the same time as our 8-Hour HAZWOPER classes so you can use the following link as a reference to the schedule</div><!--end:1702652862885--><><!--begin:1702652869753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702652869_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1702652869753--><><!--begin:1702652998173--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702652998_cv>:&nbsp;</b></span>perfect! Thank you. </div><!--end:1702652998173--><><!--begin:1702653026861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702653026_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702653026861--><><!--begin:1702653084837--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702653085_cv>:&nbsp;</b></span>No, you have been a great help. </div><!--end:1702653084837--><><!--begin:1702653086918--><div class=\'cv\'><span class=\'notranslate\'><b>Tatiana Sherrill<timestamp_1702653087_cv>:&nbsp;</b></span>Thank you </div><!--end:1702653086918--><><!--begin:1702653097213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702653097_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702653097213--><><!--begin:1702653109853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702653109_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you need anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1702653109853--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'For the hybrid version of the 40-hr hazwoper training, how is the hands-on portion done? Do you send a training out to us OR do we send the employee to a facility?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tatiana Sherrill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTatiana Sherrill: Hello. I&#39;m well\r\nTatiana Sherrill: are you able to answer my question?\r\nTiffany: If you purchased a 40-Hour Hybrid course in 2023 or prior after the student completes the online portion they would come to one of our scheduled/confirmed classes to complete the dress-out portion.  \r\nTatiana Sherrill: Until they complete the dress-out portion, they can&#39;t respond in emergency situations, such as a chemical spill, correct?\r\nTatiana Sherrill: Also, is the dress-out portion a one day class?\r\nTiffany: Students are not fully 40-Hour HAZWOPER certified until they have complete the dress-out portion as well.\r\nTiffany: Yes our dress-out classes are one 8-hour day\r\nTatiana Sherrill: Since this is the end of 2023, is the dress-out classes already schedule for 2024?\r\nTiffany: We have a few classes scheduled next week and then yes we have 2024 date scheduled\r\nTiffany: Do you have a student name I can look up?\r\nTatiana Sherrill: We haven&#39;t registered yet him yet, but wanted to make sure that I had all of the facts first. \r\nTatiana Sherrill: If we use your hybrid training, we would need to get him the hands-on portion pretty quickly (we have an employee quitting). Can you provide me with the scheduled dates and locations for 2024?\r\nTiffany: We hold our hands-on dressout classes currently at the same time as our 8-Hour HAZWOPER classes so you can use the following link as a reference to the schedule\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTatiana Sherrill: perfect! Thank you. \r\nTiffany: Is there anything else I can assist you with today?\r\nTatiana Sherrill: No, you have been a great help. \r\nTatiana Sherrill: Thank you \r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and if you need anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('327294287Z4', 1702655778, 1702655973, 2, 23, 26, 6, 0, 0, 0, 0, 3207, 0, 0, 0, 0, 'LeCynthia Rudolph', 'rudolph.cyn@epa.gov', '134.67.29.83', 'cd10ddfa5410c75f372d4444a49ba4e0', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-US EPA-cus-', 'Just registered an employee for training and wanted to make sure I registered Kate Cronin for the training and not myself by mistake', '<div class=\'ca\'><div class=\'info_box\'><i>Just registered an employee for training and wanted to make sure I registered Kate Cronin for the training and not myself by mistake</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702655779849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655779_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LeCynthia Rudolph</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702655779849--><><!--begin:1702655792515--><div class=\'cv\'><span class=\'notranslate\'><b>LeCynthia Rudolph<timestamp_1702655792_cv>:&nbsp;</b></span>Doing well hope you are too</div><!--end:1702655792515--><><!--begin:1702655818479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655818_co>:&nbsp;</b></span>Yes I am thank you</div><!--end:1702655818479--><><!--begin:1702655819613--><div class=\'cv\'><span class=\'notranslate\'><b>LeCynthia Rudolph<timestamp_1702655819_cv>:&nbsp;</b></span>Also the order #24578</div><!--end:1702655819613--><><!--begin:1702655835724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655835_co>:&nbsp;</b></span>Yes I do show Kate Cronin as the student on order #24578</div><!--end:1702655835724--><><!--begin:1702655850626--><div class=\'cv\'><span class=\'notranslate\'><b>LeCynthia Rudolph<timestamp_1702655850_cv>:&nbsp;</b></span>perfect thanks for confirmaing</div><!--end:1702655850626--><><!--begin:1702655892997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655892_co>:&nbsp;</b></span>Once we have finished processing the order we will send out an updated email to both of you with class details.  We are still finishing uploading the 2024 schedule to our end of the datatbase but we will get it out as soon as possible. </div><!--end:1702655892997--><><!--begin:1702655911556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655911_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702655911556--><><!--begin:1702655931035--><div class=\'cv\'><span class=\'notranslate\'><b>LeCynthia Rudolph<timestamp_1702655931_cv>:&nbsp;</b></span>No thats all. Thank you</div><!--end:1702655931035--><><!--begin:1702655944574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655944_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702655944574--><><!--begin:1702655948722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702655948_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1702655948722--><><!--begin:1702655960158--><div class=\'cv\'><span class=\'notranslate\'><b>LeCynthia Rudolph<timestamp_1702655960_cv>:&nbsp;</b></span>You too</div><!--end:1702655960158--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Just registered an employee for training and wanted to make sure I registered Kate Cronin for the training and not myself by mistake\r\nTiffany has joined the chat.\r\nTiffany: Hi, LeCynthia Rudolph!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeCynthia Rudolph: Doing well hope you are too\r\nTiffany: Yes I am thank you\r\nLeCynthia Rudolph: Also the order #24578\r\nTiffany: Yes I do show Kate Cronin as the student on order #24578\r\nLeCynthia Rudolph: perfect thanks for confirmaing\r\nTiffany: Once we have finished processing the order we will send out an updated email to both of you with class details.  We are still finishing uploading the 2024 schedule to our end of the datatbase but we will get it out as soon as possible. \r\nTiffany: Is there anything else I can assist you with today?\r\nLeCynthia Rudolph: No thats all. Thank you\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nLeCynthia Rudolph: You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('327547415XX', 1702908892, 1702910000, 2, 23, 12, 7, 0, 0, 0, 0, 2707, 0, 0, 0, 0, 'Todd Grover', 'Todd.Grover@ingeteam.com', '24.106.35.10', '44ba5a3dad67474b68b1c173ef44f141', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Ingeteam-cus-', 'When is your next scheduled DOT Hazmat class in the Milwaukee, WI area?  I will not be able to attend the Madison class on January 8th, 2024.', '<div class=\'ca\'><div class=\'info_box\'><i>When is your next scheduled DOT Hazmat class in the Milwaukee, WI area?  I will not be able to attend the Madison class on January 8th, 2024.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702908895710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702908895_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Todd Grover</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702908895710--><><!--begin:1702908909682--><div class=\'cv\'><span class=\'notranslate\'><b>Todd Grover<timestamp_1702908909_cv>:&nbsp;</b></span>Fine Tiffany</div><!--end:1702908909682--><><!--begin:1702908979804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702908979_co>:&nbsp;</b></span>One moment while I see if I have access to any future dates not listed on the website</div><!--end:1702908979804--><><!--begin:1702909007159--><div class=\'cv\'><span class=\'notranslate\'><b>Todd Grover<timestamp_1702909006_cv>:&nbsp;</b></span>I&#39;ll have 3 people to register for the class</div><!--end:1702909007159--><><!--begin:1702909251481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702909251_co>:&nbsp;</b></span>There is a Madison, WI one scheduled on 04/01/2024</div><!--end:1702909251481--><><!--begin:1702909346771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702909346_co>:&nbsp;</b></span>We won&#39;t have a Milwaukee, WI location in 2024</div><!--end:1702909346771--><><!--begin:1702909595681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702909595_co>:&nbsp;</b></span>We also offer virtual instructor led training live with a instructor held via Teams</div><!--end:1702909595681--><><!--begin:1702909610741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702909610_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt</a></div><!--end:1702909610741--><><!--begin:1702909960372--><div class=\'cv\'><span class=\'notranslate\'><b>Todd Grover<timestamp_1702909960_cv>:&nbsp;</b></span>I&#39;ll have to find another source</div><!--end:1702909960372--><><!--begin:1702910000574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702910000_co>:&nbsp;</b></span>I understand.  Is there anything else I can assist you with today?</div><!--end:1702910000574--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'When is your next scheduled DOT Hazmat class in the Milwaukee, WI area?  I will not be able to attend the Madison class on January 8th, 2024.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Todd Grover!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTodd Grover: Fine Tiffany\r\nTiffany: One moment while I see if I have access to any future dates not listed on the website\r\nTodd Grover: I&#39;ll have 3 people to register for the class\r\nTiffany: There is a Madison, WI one scheduled on 04/01/2024\r\nTiffany: We won&#39;t have a Milwaukee, WI location in 2024\r\nTiffany: We also offer virtual instructor led training live with a instructor held via Teams\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-virtual-instructor-led-training-vilt\r\nTodd Grover: I&#39;ll have to find another source\r\nTiffany: I understand.  Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('327554123NV', 1702915615, 1702915894, 2, 23, 28, 4, 0, 0, 5, 0, 2431, 0, 0, 0, 0, 'Liam Merrow', 'LMerrow@trccompanies.com', '136.226.81.4', 'b9a3f58b0eda3c632bc0318eeaa96392', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TRC Companies-cus-', 'I need to register for the Hands-On portion of my 40-Hour HAZWOPER course.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to register for the Hands-On portion of my 40-Hour HAZWOPER course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702915618345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915618_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Liam Merrow</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702915618345--><><!--begin:1702915633636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915633_co>:&nbsp;</b></span>What location of TRC are you with?</div><!--end:1702915633636--><><!--begin:1702915697342--><div class=\'cv\'><span class=\'notranslate\'><b>Liam Merrow<timestamp_1702915697_cv>:&nbsp;</b></span>I&#39;m doing well thank you. I am with the Liverpool, NY office.</div><!--end:1702915697342--><><!--begin:1702915729397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915729_co>:&nbsp;</b></span>I will send you an email with information on how to register</div><!--end:1702915729397--><><!--begin:1702915752733--><div class=\'cv\'><span class=\'notranslate\'><b>Liam Merrow<timestamp_1702915752_cv>:&nbsp;</b></span>Awesome thank you so much!</div><!--end:1702915752733--><><!--begin:1702915772387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915772_co>:&nbsp;</b></span>AFter you have completed the online training and have a date/location you would like to register for you can email me back.</div><!--end:1702915772387--><><!--begin:1702915780590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915780_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702915780590--><><!--begin:1702915858104--><div class=\'cv\'><span class=\'notranslate\'><b>Liam Merrow<timestamp_1702915858_cv>:&nbsp;</b></span>Nope that is all, thank you so much for the assistance.</div><!--end:1702915858104--><><!--begin:1702915882671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915882_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1702915882671--><><!--begin:1702915886180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702915886_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1702915886180--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need to register for the Hands-On portion of my 40-Hour HAZWOPER course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Liam Merrow!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: What location of TRC are you with?\r\nLiam Merrow: I&#39;m doing well thank you. I am with the Liverpool, NY office.\r\nTiffany: I will send you an email with information on how to register\r\nLiam Merrow: Awesome thank you so much!\r\nTiffany: AFter you have completed the online training and have a date/location you would like to register for you can email me back.\r\nTiffany: Is there anything else I can assist you with today?\r\nLiam Merrow: Nope that is all, thank you so much for the assistance.\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('327561755MG', 1702923240, 1702923635, 2, 23, 20, 2, 0, 0, 5, 0, 3896, 0, 0, 0, 0, 'David Wilhelm', 'dwilhelm@llu.edu', '143.197.222.231', 'ed0a4099aab6a9a85be8d5f988ac5277', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Loma Linda University-cus-', 'Good morning, I\'m trying to understand the how I take the final assessment. I\'m doing the online class, then going in this Friday to complete the in-person portion of the course. I noticed in the email traffic that it said that once the in-person portion is complete, I\'m given a password to complete the final assessment, does that mean I complete it online and not in person? ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, I\'m trying to understand the how I take the final assessment. I\'m doing the online class, then going in this Friday to complete the in-person portion of the course. I noticed in the email traffic that it said that once the in-person portion is complete, I\'m given a password to complete the final assessment, does that mean I complete it online and not in person? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702923242522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923242_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David Wilhelm</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702923242522--><><!--begin:1702923257827--><div class=\'cv\'><span class=\'notranslate\'><b>David Wilhelm<timestamp_1702923258_cv>:&nbsp;</b></span>Im doing great and yourself?</div><!--end:1702923257827--><><!--begin:1702923290377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923290_co>:&nbsp;</b></span>I am good thank you</div><!--end:1702923290377--><><!--begin:1702923332677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923332_co>:&nbsp;</b></span>The final assessment will be completed online since you are completing the online 40-Hour HAZWOPER standard course.  </div><!--end:1702923332677--><><!--begin:1702923356237--><div class=\'cv\'><span class=\'notranslate\'><b>David Wilhelm<timestamp_1702923356_cv>:&nbsp;</b></span>ok great thank you for the clarification! </div><!--end:1702923356237--><><!--begin:1702923360345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923360_co>:&nbsp;</b></span>You have to be completed with the online portion before we can register you for the in person portion.  </div><!--end:1702923360345--><><!--begin:1702923408596--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923408_co>:&nbsp;</b></span>Please reach out ASAP once you are completed with the online portion to get registered if you are looking to attend one of the classes scheduled for this Friday.  </div><!--end:1702923408596--><><!--begin:1702923437309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923437_co>:&nbsp;</b></span>I believe your company wants you to attend the Pasadena, CA class this Friday.</div><!--end:1702923437309--><><!--begin:1702923491471--><div class=\'cv\'><span class=\'notranslate\'><b>David Wilhelm<timestamp_1702923491_cv>:&nbsp;</b></span>yes im working on it now actually, i believe it said complete by the 20 by COB to be able to do the in person</div><!--end:1702923491471--><><!--begin:1702923521951--><div class=\'cv\'><span class=\'notranslate\'><b>David Wilhelm<timestamp_1702923522_cv>:&nbsp;</b></span>ok so ill complete the online portion, let you know, take the assessment and THEN on friday do the in person portion if im understanding correctly<br></div><!--end:1702923521951--><><!--begin:1702923601003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923600_co>:&nbsp;</b></span>No you will complete the online 32-hours, let us know--we will register you for the dress-out in person class on Friday--then after you attend that class you will go back online to complete the final assessment.  The instructor will give you the password at class.    </div><!--end:1702923601003--><><!--begin:1702923617774--><div class=\'cv\'><span class=\'notranslate\'><b>David Wilhelm<timestamp_1702923617_cv>:&nbsp;</b></span>ahhh gotcha ok thank you for the help!</div><!--end:1702923617774--><><!--begin:1702923628892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1702923628_co>:&nbsp;</b></span>You are welcome!</div><!--end:1702923628892--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning, I\'m trying to understand the how I take the final assessment. I\'m doing the online class, then going in this Friday to complete the in-person portion of the course. I noticed in the email traffic that it said that once the in-person portion is complete, I\'m given a password to complete the final assessment, does that mean I complete it online and not in person? \r\nTiffany has joined the chat.\r\nTiffany: Hi, David Wilhelm!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid Wilhelm: Im doing great and yourself?\r\nTiffany: I am good thank you\r\nTiffany: The final assessment will be completed online since you are completing the online 40-Hour HAZWOPER standard course.  \r\nDavid Wilhelm: ok great thank you for the clarification! \r\nTiffany: You have to be completed with the online portion before we can register you for the in person portion.  \r\nTiffany: Please reach out ASAP once you are completed with the online portion to get registered if you are looking to attend one of the classes scheduled for this Friday.  \r\nTiffany: I believe your company wants you to attend the Pasadena, CA class this Friday.\r\nDavid Wilhelm: yes im working on it now actually, i believe it said complete by the 20 by COB to be able to do the in person\r\nDavid Wilhelm: ok so ill complete the online portion, let you know, take the assessment and THEN on friday do the in person portion if im understanding correctly\r\nTiffany: No you will complete the online 32-hours, let us know--we will register you for the dress-out in person class on Friday--then after you attend that class you will go back online to complete the final assessment.  The instructor will give you the password at class.    \r\nDavid Wilhelm: ahhh gotcha ok thank you for the help!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('327901335KC', 1703262824, 1703263294, 2, 23, 23, 4, 0, 0, 5, 0, 1821, 0, 0, 0, 0, 'Richard Evans', 'rick.evans@stantec.com', '107.142.44.121', 'cf169d3dbaeadb851e33f1bfbd3cd616', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stantec-cus-', 'Hello, my HAZWOPER 8-hr refresher expired on December 20th. I\'m wondering if I can still purchase and receive the 8-hours certificate. I could not attend a in-person class due to illness. Thank you. - Richard Evans', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, my HAZWOPER 8-hr refresher expired on December 20th. I\'m wondering if I can still purchase and receive the 8-hours certificate. I could not attend a in-person class due to illness. Thank you. - Richard Evans</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1703262828390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703262828_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard Evans</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1703262828390--><><!--begin:1703262893864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703262893_co>:&nbsp;</b></span>Yes</div><!--end:1703262893864--><><!--begin:1703262929256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703262929_co>:&nbsp;</b></span>You will just want to get the refresher completed as soon as possible to stay current.  </div><!--end:1703262929256--><><!--begin:1703262980488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703262980_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1703262980488--><><!--begin:1703263264992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703263264_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1703263264992--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, my HAZWOPER 8-hr refresher expired on December 20th. I\'m wondering if I can still purchase and receive the 8-hours certificate. I could not attend a in-person class due to illness. Thank you. - Richard Evans\r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard Evans!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes\r\nTiffany: You will just want to get the refresher completed as soon as possible to stay current.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('328332831KM', 1703694309, 1703694606, 2, 23, 13, 9, 0, 0, 5, 0, 3883, 0, 0, 0, 0, 'Kelly Peterson', 'kelly.peterson@denverwater.org', '159.143.1.253', '6aa7aa6174526f97571f7152692cad94', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Denver Water-cus-', 'Hi there, I am registered to take the 40-hour Hazwoper course January 2-5 in Denver Colorado. I have not received an email telling me times or locations, so I wanted to reach out to make sure I am prepared come Tuesday, January 2nd. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I am registered to take the 40-hour Hazwoper course January 2-5 in Denver Colorado. I have not received an email telling me times or locations, so I wanted to reach out to make sure I am prepared come Tuesday, January 2nd. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1703694311631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694311_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kelly Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1703694311631--><><!--begin:1703694326329--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694326_cv>:&nbsp;</b></span>Hi Tiffany, I am good! How are you? </div><!--end:1703694326329--><><!--begin:1703694335429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694335_co>:&nbsp;</b></span>I am good thank you</div><!--end:1703694335429--><><!--begin:1703694346550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694346_co>:&nbsp;</b></span>We sent you an email on 12/18/2023 with class details.</div><!--end:1703694346550--><><!--begin:1703694353170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694353_co>:&nbsp;</b></span>I will forward it again now</div><!--end:1703694353170--><><!--begin:1703694409731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694409_co>:&nbsp;</b></span>Just sent it</div><!--end:1703694409731--><><!--begin:1703694416531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694416_co>:&nbsp;</b></span>Please let me know if you receive it</div><!--end:1703694416531--><><!--begin:1703694427004--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694427_cv>:&nbsp;</b></span>Thank you so much! Let me go check</div><!--end:1703694427004--><><!--begin:1703694442778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694442_co>:&nbsp;</b></span>You are welcome!</div><!--end:1703694442778--><><!--begin:1703694513839--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694513_cv>:&nbsp;</b></span>I got it. I really appreciate the help!</div><!--end:1703694513839--><><!--begin:1703694530398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694530_co>:&nbsp;</b></span>Of course! You are welcome!</div><!--end:1703694530398--><><!--begin:1703694555258--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694555_cv>:&nbsp;</b></span>Have a great rest of your day!</div><!--end:1703694555258--><><!--begin:1703694557754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694557_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1703694557754--><><!--begin:1703694562059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694561_co>:&nbsp;</b></span>You as well!</div><!--end:1703694562059--><><!--begin:1703694567188--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694567_cv>:&nbsp;</b></span>I think I am all good, thank you(: </div><!--end:1703694567188--><><!--begin:1703694590195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694590_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1703694590195--><><!--begin:1703694597811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703694597_co>:&nbsp;</b></span>Have a great rest of your day!</div><!--end:1703694597811--><><!--begin:1703694604827--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly Peterson<timestamp_1703694604_cv>:&nbsp;</b></span>You too!</div><!--end:1703694604827--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there, I am registered to take the 40-hour Hazwoper course January 2-5 in Denver Colorado. I have not received an email telling me times or locations, so I wanted to reach out to make sure I am prepared come Tuesday, January 2nd. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kelly Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKelly Peterson: Hi Tiffany, I am good! How are you? \r\nTiffany: I am good thank you\r\nTiffany: We sent you an email on 12/18/2023 with class details.\r\nTiffany: I will forward it again now\r\nTiffany: Just sent it\r\nTiffany: Please let me know if you receive it\r\nKelly Peterson: Thank you so much! Let me go check\r\nTiffany: You are welcome!\r\nKelly Peterson: I got it. I really appreciate the help!\r\nTiffany: Of course! You are welcome!\r\nKelly Peterson: Have a great rest of your day!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: You as well!\r\nKelly Peterson: I think I am all good, thank you(: \r\nTiffany: You are most welcome!\r\nTiffany: Have a great rest of your day!\r\nKelly Peterson: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('328414859E4', 1703776332, 1703776727, 2, 23, 7, 4, 0, 0, 0, 0, 4703, 0, 0, 0, 0, 'Cristal Garcia-Lara', 'cvgl.lgvc@gmail.com', '190.62.6.37', '92a52c044fcd6cd9494635bbe302cc6b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Self-cus-', 'Hello,\r\n\r\nDue to some unfortunate family events of loved ones passing and having to travel to visit family this past month and a half, I have been without adequate wifi to finish my HAZWOPER course. I was wondering if I could get an extension on the course in order to finish it. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nDue to some unfortunate family events of loved ones passing and having to travel to visit family this past month and a half, I have been without adequate wifi to finish my HAZWOPER course. I was wondering if I could get an extension on the course in order to finish it. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1703776336165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776336_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cristal Garcia-Lara</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1703776336165--><><!--begin:1703776351840--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776351_cv>:&nbsp;</b></span>A bit sick but chugging on</div><!--end:1703776351840--><><!--begin:1703776397136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776396_co>:&nbsp;</b></span>I can provide one 30-day extension at no fee</div><!--end:1703776397136--><><!--begin:1703776413455--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776413_cv>:&nbsp;</b></span>That would be awesome thank you!</div><!--end:1703776413455--><><!--begin:1703776429024--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776429_cv>:&nbsp;</b></span>Do I need a new order number with that extention?</div><!--end:1703776429024--><><!--begin:1703776436019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776435_co>:&nbsp;</b></span>I am sorry to hear about all your troubles.  You now have until 02/04/2024 to complete the course</div><!--end:1703776436019--><><!--begin:1703776440136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776439_co>:&nbsp;</b></span>No you are all set now</div><!--end:1703776440136--><><!--begin:1703776463066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776462_co>:&nbsp;</b></span>If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1703776463066--><><!--begin:1703776467208--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776467_cv>:&nbsp;</b></span>Alright. Thank you so much and have a good holiday</div><!--end:1703776467208--><><!--begin:1703776476436--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776476_cv>:&nbsp;</b></span>understood</div><!--end:1703776476436--><><!--begin:1703776495542--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776495_cv>:&nbsp;</b></span>if that does happen should i reach out to the chat again or call? I will be back in the country next month</div><!--end:1703776495542--><><!--begin:1703776528307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776528_co>:&nbsp;</b></span>I will send you an email now and you can respond to my email if you need your course reactivated. </div><!--end:1703776528307--><><!--begin:1703776545879--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776545_cv>:&nbsp;</b></span>awesome. Thank you so much!</div><!--end:1703776545879--><><!--begin:1703776553259--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776553_cv>:&nbsp;</b></span>Just got the email</div><!--end:1703776553259--><><!--begin:1703776562993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776562_co>:&nbsp;</b></span>Great!</div><!--end:1703776562993--><><!--begin:1703776570516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776570_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1703776570516--><><!--begin:1703776578317--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776578_cv>:&nbsp;</b></span>no that is it</div><!--end:1703776578317--><><!--begin:1703776598069--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal Garcia-Lara<timestamp_1703776598_cv>:&nbsp;</b></span>thank you!4</div><!--end:1703776598069--><><!--begin:1703776612730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776612_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1703776612730--><><!--begin:1703776727547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703776727_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1703776727547--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello,\r\n\r\nDue to some unfortunate family events of loved ones passing and having to travel to visit family this past month and a half, I have been without adequate wifi to finish my HAZWOPER course. I was wondering if I could get an extension on the course in order to finish it. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cristal Garcia-Lara!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCristal Garcia-Lara: A bit sick but chugging on\r\nTiffany: I can provide one 30-day extension at no fee\r\nCristal Garcia-Lara: That would be awesome thank you!\r\nCristal Garcia-Lara: Do I need a new order number with that extention?\r\nTiffany: I am sorry to hear about all your troubles.  You now have until 02/04/2024 to complete the course\r\nTiffany: No you are all set now\r\nTiffany: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nCristal Garcia-Lara: Alright. Thank you so much and have a good holiday\r\nCristal Garcia-Lara: understood\r\nCristal Garcia-Lara: if that does happen should i reach out to the chat again or call? I will be back in the country next month\r\nTiffany: I will send you an email now and you can respond to my email if you need your course reactivated. \r\nCristal Garcia-Lara: awesome. Thank you so much!\r\nCristal Garcia-Lara: Just got the email\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nCristal Garcia-Lara: no that is it\r\nCristal Garcia-Lara: thank you!4\r\nTiffany: You are most welcome!\r\nTiffany: Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('328418496CK', 1703779968, 1703780268, 2, 23, 7, 4, 0, 0, 5, 0, 2834, 0, 0, 0, 0, 'Erika Santos', 'esantos@auroraesi.com', '173.8.133.141', 'ce4283d32f25cef8e0dadd7e187bdcfe', 'Select Area of Inquiry:-_-Other-cus-Company-_-Aurora Environmental Services, Inc. -cus-', 'DOT Hazmat Transportation -Initial In Person class dates ', '<div class=\'ca\'><div class=\'info_box\'><i>DOT Hazmat Transportation -Initial In Person class dates </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1703779972249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703779972_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Erika Santos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1703779972249--><><!--begin:1703779984666--><div class=\'cv\'><span class=\'notranslate\'><b>Erika Santos<timestamp_1703779984_cv>:&nbsp;</b></span>Good Thank you and you?</div><!--end:1703779984666--><><!--begin:1703779997699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703779997_co>:&nbsp;</b></span>I am good thank you! Dates can be found on the website here: <a href=\'https://csregs.com/collections/dot-hazmat-transportation-complete-certification\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/dot-hazmat-transportation-complete-certification</a></div><!--end:1703779997699--><><!--begin:1703780075101--><div class=\'cv\'><span class=\'notranslate\'><b>Erika Santos<timestamp_1703780075_cv>:&nbsp;</b></span>Is that the Hazmat Ground Shipper Certification DOT</div><!--end:1703780075101--><><!--begin:1703780166997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703780166_co>:&nbsp;</b></span>Yes</div><!--end:1703780166997--><><!--begin:1703780196192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703780196_co>:&nbsp;</b></span>The DOT Hazmat Transportation Training Course (GHS Compliant) is an Instructor-Led, 1-day certification course covering the specific training requirements outlined under 49 CFR 172.704 and 49 CFR 172 204, which requires any person involved in offering a hazardous material for transportation to be properly trained.</div><!--end:1703780196192--><><!--begin:1703780210057--><div class=\'cv\'><span class=\'notranslate\'><b>Erika Santos<timestamp_1703780210_cv>:&nbsp;</b></span>Thank you so much for your help Ms. Tiffany. I think that is all I needed to confirm.</div><!--end:1703780210057--><><!--begin:1703780223891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703780223_co>:&nbsp;</b></span>You are welcome!</div><!--end:1703780223891--><><!--begin:1703780242563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703780242_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1703780242563--><><!--begin:1703780247603--><div class=\'cv\'><span class=\'notranslate\'><b>Erika Santos<timestamp_1703780247_cv>:&nbsp;</b></span>Have a wonderful day and a happy new year!</div><!--end:1703780247603--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'DOT Hazmat Transportation -Initial In Person class dates \r\nTiffany has joined the chat.\r\nTiffany: Hi, Erika Santos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nErika Santos: Good Thank you and you?\r\nTiffany: I am good thank you! Dates can be found on the website here: https://csregs.com/collections/dot-hazmat-transportation-complete-certification\r\nErika Santos: Is that the Hazmat Ground Shipper Certification DOT\r\nTiffany: Yes\r\nTiffany: The DOT Hazmat Transportation Training Course (GHS Compliant) is an Instructor-Led, 1-day certification course covering the specific training requirements outlined under 49 CFR 172.704 and 49 CFR 172 204, which requires any person involved in offering a hazardous material for transportation to be properly trained.\r\nErika Santos: Thank you so much for your help Ms. Tiffany. I think that is all I needed to confirm.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nErika Santos: Have a wonderful day and a happy new year!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('328502301E8', 1703863775, 1703864041, 2, 23, 9, 2, 0, 0, 0, 0, 3173, 0, 0, 0, 0, 'Donna Giles', 'dgiles@cityofallen.org', '72.48.190.69', 'b32d24b1db056786066f22accb4fa9bc', 'Select Area of Inquiry:-_-Other-cus-Company-_-City Of Allen-cus-', 'Is there any way to print any materials for the online for the HAZWOPER Site Supervisor 8hr. refresher course?', '<div class=\'ca\'><div class=\'info_box\'><i>Is there any way to print any materials for the online for the HAZWOPER Site Supervisor 8hr. refresher course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1703863778373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Donna Giles</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1703863778373--><><!--begin:1703863796186--><div class=\'cv\'><span class=\'notranslate\'><b>Donna Giles<timestamp_1703863796_cv>:&nbsp;</b></span>Good and you?</div><!--end:1703863796186--><><!--begin:1703863805016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863804_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1703863805016--><><!--begin:1703863854910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863854_co>:&nbsp;</b></span>The course is fully online.  The only printable materials are a few items in the reference file cabinet within the course I believe.  </div><!--end:1703863854910--><><!--begin:1703863857573--><div class=\'cv\'><span class=\'notranslate\'><b>Donna Giles<timestamp_1703863857_cv>:&nbsp;</b></span>Is there any way to print any materials for the online HAZWOPER Site Supervisor 8hr. refresher course?</div><!--end:1703863857573--><><!--begin:1703863866760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863866_co>:&nbsp;</b></span>The course is fully online. The only printable materials are a few items in the reference file cabinet within the course I believe.</div><!--end:1703863866760--><><!--begin:1703863882464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863882_co>:&nbsp;</b></span>It maybe called the library</div><!--end:1703863882464--><><!--begin:1703863903888--><div class=\'cv\'><span class=\'notranslate\'><b>Donna Giles<timestamp_1703863903_cv>:&nbsp;</b></span>Okay thanks.</div><!--end:1703863903888--><><!--begin:1703863912298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863912_co>:&nbsp;</b></span>You are welcome!</div><!--end:1703863912298--><><!--begin:1703863919442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863919_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1703863919442--><><!--begin:1703863937766--><div class=\'cv\'><span class=\'notranslate\'><b>Donna Giles<timestamp_1703863937_cv>:&nbsp;</b></span>No, have a great day.</div><!--end:1703863937766--><><!--begin:1703863993322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1703863993_co>:&nbsp;</b></span>If you do need anything else, <br> you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1703863993322--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is there any way to print any materials for the online for the HAZWOPER Site Supervisor 8hr. refresher course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Donna Giles!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDonna Giles: Good and you?\r\nTiffany: I am good thank you!\r\nTiffany: The course is fully online.  The only printable materials are a few items in the reference file cabinet within the course I believe.  \r\nDonna Giles: Is there any way to print any materials for the online HAZWOPER Site Supervisor 8hr. refresher course?\r\nTiffany: The course is fully online. The only printable materials are a few items in the reference file cabinet within the course I believe.\r\nTiffany: It maybe called the library\r\nDonna Giles: Okay thanks.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDonna Giles: No, have a great day.\r\nTiffany: If you do need anything else,  you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3288492783T', 1704210770, 1704210980, 2, 23, 27, 5, 0, 0, 0, 0, 2076, 0, 0, 0, 0, 'Ashley Haney', 'ahaney@indsvccorp.com', '198.40.232.178', 'a6db3cd6344e9ed79eb8d53c89247076', 'Select Area of Inquiry:-_-Other-cus-Company-_-Industrial Service Corp.-cus-', 'I am the Plant Manager at A CFS(Central Freight Station) in Iowa. We do international sea and air shippments with road travel to ports (raod travel is not ISC it is done with carriers). We are looking into doing Haz-mat shippments in the near furture and would like to know what training is required to perform said operations?', '<div class=\'ca\'><div class=\'info_box\'><i>I am the Plant Manager at A CFS(Central Freight Station) in Iowa. We do international sea and air shippments with road travel to ports (raod travel is not ISC it is done with carriers). We are looking into doing Haz-mat shippments in the near furture and would like to know what training is required to perform said operations?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704210772758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704210772_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ashley Haney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704210772758--><><!--begin:1704210776720--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Haney<timestamp_1704210784_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1704210776720--><><!--begin:1704210915342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704210915_co>:&nbsp;</b></span>The training needed would be DOT HAZMAT, IATA, and most likely IMDG Training as well (we do not offer the IMDG training at this time)</div><!--end:1704210915342--><><!--begin:1704210928140--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Haney<timestamp_1704210935_cv>:&nbsp;</b></span>ok thanks for the information!</div><!--end:1704210928140--><><!--begin:1704210944956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704210944_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704210944956--><><!--begin:1704210953532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704210953_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704210953532--><><!--begin:1704210970241--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Haney<timestamp_1704210977_cv>:&nbsp;</b></span>no thanks have a great day!</div><!--end:1704210970241--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am the Plant Manager at A CFS(Central Freight Station) in Iowa. We do international sea and air shippments with road travel to ports (raod travel is not ISC it is done with carriers). We are looking into doing Haz-mat shippments in the near furture and would like to know what training is required to perform said operations?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ashley Haney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAshley Haney: &#128077;\r\nTiffany: The training needed would be DOT HAZMAT, IATA, and most likely IMDG Training as well (we do not offer the IMDG training at this time)\r\nAshley Haney: ok thanks for the information!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nAshley Haney: no thanks have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('328863643J7', 1704225129, 1704226003, 2, 23, 21, 2, 0, 0, 0, 0, 2912, 0, 0, 0, 0, 'Tyler Repa', 'tyler.repa@dnr.mo.gov', '168.166.80.226', '54d1ba6971ea4162bd1d387d81b53931', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Missouri Department of Natural Resources-cus-', 'Hello, I just had questions regarding a training I was signed up for. I was signed up for a HAZWOPER 40 hour training, located in Kansas City, MO. Specific address given was this: (12801 S U.S. 71 Hwy, Grandview, MO 64030)\r\nThis address is at a holiday inn. So I had two questions.\r\n1. Does this training take part inside the holiday inn, and if so which conference room should I look for?\r\n2. What times do the trainings take place? Since it is a 40 hour course happening over 4 days, I assume it will be 10 hour days, I just need to know when they start and end. \r\nThanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just had questions regarding a training I was signed up for. I was signed up for a HAZWOPER 40 hour training, located in Kansas City, MO. Specific address given was this: (12801 S U.S. 71 Hwy, Grandview, MO 64030)\r\nThis address is at a holiday inn. So I had two questions.\r\n1. Does this training take part inside the holiday inn, and if so which conference room should I look for?\r\n2. What times do the trainings take place? Since it is a 40 hour course happening over 4 days, I assume it will be 10 hour days, I just need to know when they start and end. \r\nThanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704225131582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225131_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tyler Repa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704225131582--><><!--begin:1704225161672--><div class=\'cv\'><span class=\'notranslate\'><b>Tyler Repa<timestamp_1704225161_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1704225161672--><><!--begin:1704225268177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225268_co>:&nbsp;</b></span>The training is inside the Holiday Inn Express & Suites</div><!--end:1704225268177--><><!--begin:1704225319499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225319_co>:&nbsp;</b></span>The day of class there should be signs and/or directions at the facility for which conference room they have us training in.  </div><!--end:1704225319499--><><!--begin:1704225366999--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225366_co>:&nbsp;</b></span>The class is 4-10 hour days 8:00am through 6:00pm.  Tuesday through Friday</div><!--end:1704225366999--><><!--begin:1704225637416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225637_co>:&nbsp;</b></span>I am processing your order now. <br> Can you provide me with the department you are with?</div><!--end:1704225637416--><><!--begin:1704225655235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704225655_co>:&nbsp;</b></span>Or divsion that you are with?</div><!--end:1704225655235--><><!--begin:1704226000198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704226000_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704226000198--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I just had questions regarding a training I was signed up for. I was signed up for a HAZWOPER 40 hour training, located in Kansas City, MO. Specific address given was this: (12801 S U.S. 71 Hwy, Grandview, MO 64030)\r\nThis address is at a holiday inn. So I had two questions.\r\n1. Does this training take part inside the holiday inn, and if so which conference room should I look for?\r\n2. What times do the trainings take place? Since it is a 40 hour course happening over 4 days, I assume it will be 10 hour days, I just need to know when they start and end. \r\nThanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tyler Repa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTyler Repa: &#128077;\r\nTiffany: The training is inside the Holiday Inn Express & Suites\r\nTiffany: The day of class there should be signs and/or directions at the facility for which conference room they have us training in.  \r\nTiffany: The class is 4-10 hour days 8:00am through 6:00pm.  Tuesday through Friday\r\nTiffany: I am processing your order now.  Can you provide me with the department you are with?\r\nTiffany: Or divsion that you are with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('328868119N5', 1704229639, 1704229769, 2, 22, 54, 16, 0, 0, 5, 0, 1194, 0, 0, 0, 0, 'Juan Ruvalcaba', 'jruvalcaba@magicleap.com', '4.53.133.26', '5b7ad4a22e241b2fd4b6545a403a7dd7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Magic Leap-cus-', 'my certification for my 8hr HAZWOPER Refresher was last certified on 3/4/23.\r\n\r\nWill I be ok If I sign up for a course that takes place after 3/4/24?  Or do I need to do it prior to 3/4?', '<div class=\'ca\'><div class=\'info_box\'><i>my certification for my 8hr HAZWOPER Refresher was last certified on 3/4/23.\r\n\r\nWill I be ok If I sign up for a course that takes place after 3/4/24?  Or do I need to do it prior to 3/4?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1704229666317--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1704229666_co>:&nbsp;</b></span>You will be fine with a class that starts on 3/4/24.</div><!--end:1704229666317--><><!--begin:1704229690069--><div class=\'cv\'><span class=\'notranslate\'><b>Juan Ruvalcaba<timestamp_1704229690_cv>:&nbsp;</b></span>the class i was looking at is on 3/22 so that will be ok or no?</div><!--end:1704229690069--><><!--begin:1704229752895--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1704229752_co>:&nbsp;</b></span>Yes. Especially if you purchase the class prior to 3/4/24.</div><!--end:1704229752895--><><!--begin:1704229762048--><div class=\'cv\'><span class=\'notranslate\'><b>Juan Ruvalcaba<timestamp_1704229762_cv>:&nbsp;</b></span>ok thank you!</div><!--end:1704229762048--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'my certification for my 8hr HAZWOPER Refresher was last certified on 3/4/23.\r\n\r\nWill I be ok If I sign up for a course that takes place after 3/4/24?  Or do I need to do it prior to 3/4?\r\nDrew has joined the chat.\r\nDrew: You will be fine with a class that starts on 3/4/24.\r\nJuan Ruvalcaba: the class i was looking at is on 3/22 so that will be ok or no?\r\nDrew: Yes. Especially if you purchase the class prior to 3/4/24.\r\nJuan Ruvalcaba: ok thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3289371692A', 1704298659, 1704299154, 2, 23, 26, 3, 0, 0, 5, 0, 3160, 0, 0, 0, 0, 'Dylan Quintal', 'dylan.quintal@stantec.com', '108.69.147.201', '03e61154af92befe1cfb250e6c8b52a6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stantec-cus-', 'When is my HAZWOPER refresher due?', '<div class=\'ca\'><div class=\'info_box\'><i>When is my HAZWOPER refresher due?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704298663925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298663_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dylan Quintal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704298663925--><><!--begin:1704298676435--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Quintal<timestamp_1704298676_cv>:&nbsp;</b></span>Fine, how are you?</div><!--end:1704298676435--><><!--begin:1704298704125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298703_co>:&nbsp;</b></span>I am good thank you! Your refresher is due now as of 12/29/2023</div><!--end:1704298704125--><><!--begin:1704298728218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298728_co>:&nbsp;</b></span>You completed the 40 HAZ on 12/29/22</div><!--end:1704298728218--><><!--begin:1704298743009--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Quintal<timestamp_1704298743_cv>:&nbsp;</b></span>Where could I find that information for myself? I didn&#39;t see it on my HAZWOPER certificate. Is there a login page I&#39;m missing?</div><!--end:1704298743009--><><!--begin:1704298800874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298800_co>:&nbsp;</b></span>HAZWOPER requires annual refreshers so the refresher dates are based approximately one year after the date listed on the certificates.  </div><!--end:1704298800874--><><!--begin:1704298834500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298834_co>:&nbsp;</b></span>The dates on the certificates are the certification completion dates</div><!--end:1704298834500--><><!--begin:1704298850185--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Quintal<timestamp_1704298850_cv>:&nbsp;</b></span>I see. Thanks so much!</div><!--end:1704298850185--><><!--begin:1704298890636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298890_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704298890636--><><!--begin:1704298898579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704298898_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704298898579--><><!--begin:1704299011728--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Quintal<timestamp_1704299011_cv>:&nbsp;</b></span>No, that&#39;ll be it.</div><!--end:1704299011728--><><!--begin:1704299083318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704299083_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704299083318--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'When is my HAZWOPER refresher due?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dylan Quintal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDylan Quintal: Fine, how are you?\r\nTiffany: I am good thank you! Your refresher is due now as of 12/29/2023\r\nTiffany: You completed the 40 HAZ on 12/29/22\r\nDylan Quintal: Where could I find that information for myself? I didn&#39;t see it on my HAZWOPER certificate. Is there a login page I&#39;m missing?\r\nTiffany: HAZWOPER requires annual refreshers so the refresher dates are based approximately one year after the date listed on the certificates.  \r\nTiffany: The dates on the certificates are the certification completion dates\r\nDylan Quintal: I see. Thanks so much!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDylan Quintal: No, that&#39;ll be it.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('328956287EJ', 1704317775, 1704318107, 2, 23, 23, 3, 0, 0, 5, 0, 3966, 0, 0, 0, 0, 'Amber Bacom', 'abacom@srcinc.com', '74.106.8.242', '8aaa6758933eafef1dce27f44ead25aa', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SRC-cus-', 'I recently purchased the 8-hour refresher. I thought that is what I needed, but when I logged on there is nothing under \"certificates\". I think that I may have lapsed on my refresher training without realizing it. Can someone please confirm if I can proceed with the 8-hour course or if I need to somehow change it to do 24-hour again due to a elapsed time? ', '<div class=\'ca\'><div class=\'info_box\'><i>I recently purchased the 8-hour refresher. I thought that is what I needed, but when I logged on there is nothing under \"certificates\". I think that I may have lapsed on my refresher training without realizing it. Can someone please confirm if I can proceed with the 8-hour course or if I need to somehow change it to do 24-hour again due to a elapsed time? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704317780060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317779_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amber Bacom</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704317780060--><><!--begin:1704317792042--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704317792_cv>:&nbsp;</b></span>Good thanks. How are you?</div><!--end:1704317792042--><><!--begin:1704317799715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317799_co>:&nbsp;</b></span>I am good thank you</div><!--end:1704317799715--><><!--begin:1704317820071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317819_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1704317820071--><><!--begin:1704317839818--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704317839_cv>:&nbsp;</b></span>Let me find that....</div><!--end:1704317839818--><><!--begin:1704317857695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317857_co>:&nbsp;</b></span>I did find it</div><!--end:1704317857695--><><!--begin:1704317874590--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704317874_cv>:&nbsp;</b></span>Looks like #23733</div><!--end:1704317874590--><><!--begin:1704317908008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317907_co>:&nbsp;</b></span>I show you completed the 24 HAZ on 12/16/21 and HAZWOPER does require an annual 8-Hour HAZWOPER Refresher to be completed.  </div><!--end:1704317908008--><><!--begin:1704317932488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704317932_co>:&nbsp;</b></span>I do not see you have completed a refresher in 2022 or 2023 </div><!--end:1704317932488--><><!--begin:1704317949435--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704317949_cv>:&nbsp;</b></span>Oh wow, that is even longer than I thought. </div><!--end:1704317949435--><><!--begin:1704317973545--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704317973_cv>:&nbsp;</b></span>Ok. Can I change my registration for the 8-hour into the 24-hour? </div><!--end:1704317973545--><><!--begin:1704318022517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704318022_co>:&nbsp;</b></span>I will have to ask management since we are past 24-hours from the time the order was placed which was back in September.  </div><!--end:1704318022517--><><!--begin:1704318049545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704318049_co>:&nbsp;</b></span>I will have to get back with you most likely tomorrow or later once I have an answer.</div><!--end:1704318049545--><><!--begin:1704318063090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704318062_co>:&nbsp;</b></span>Can I email you at <a href=\'mailto:abacom@srcinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>abacom@srcinc.com</a> </div><!--end:1704318063090--><><!--begin:1704318072299--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bacom<timestamp_1704318072_cv>:&nbsp;</b></span>Yes, thank you.</div><!--end:1704318072299--><><!--begin:1704318089528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704318089_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704318089528--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I recently purchased the 8-hour refresher. I thought that is what I needed, but when I logged on there is nothing under \"certificates\". I think that I may have lapsed on my refresher training without realizing it. Can someone please confirm if I can proceed with the 8-hour course or if I need to somehow change it to do 24-hour again due to a elapsed time? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Amber Bacom!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmber Bacom: Good thanks. How are you?\r\nTiffany: I am good thank you\r\nTiffany: Do you have an order number?\r\nAmber Bacom: Let me find that....\r\nTiffany: I did find it\r\nAmber Bacom: Looks like #23733\r\nTiffany: I show you completed the 24 HAZ on 12/16/21 and HAZWOPER does require an annual 8-Hour HAZWOPER Refresher to be completed.  \r\nTiffany: I do not see you have completed a refresher in 2022 or 2023 \r\nAmber Bacom: Oh wow, that is even longer than I thought. \r\nAmber Bacom: Ok. Can I change my registration for the 8-hour into the 24-hour? \r\nTiffany: I will have to ask management since we are past 24-hours from the time the order was placed which was back in September.  \r\nTiffany: I will have to get back with you most likely tomorrow or later once I have an answer.\r\nTiffany: Can I email you at mailto:abacom@srcinc.com \r\nAmber Bacom: Yes, thank you.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('329018765TN', 1704380256, 1704380998, 2, 23, 26, 8, 0, 0, 0, 0, 3777, 0, 0, 0, 0, 'Michael Deckers', 'michael.j.deckers@nasa.gov', '128.159.245.25', 'f64daae0dd2b3ad64f0ed8ef4bc95436', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Deck 4 Innovation-cus-', 'Neither myself nor my coworker, Terry Williams, have received our certificate for completing/passing the 24 Hr HAZWOPER course we took from December 5 to December 7 in Orlando, FL. If I remember correctly our instructor informed us there was a hold up with the shipping that delayed our certificates from arriving until after we completed the course and either he or Compliance Solutions would mail our certificates to our office. However, we are yet to receive our certificates.', '<div class=\'ca\'><div class=\'info_box\'><i>Neither myself nor my coworker, Terry Williams, have received our certificate for completing/passing the 24 Hr HAZWOPER course we took from December 5 to December 7 in Orlando, FL. If I remember correctly our instructor informed us there was a hold up with the shipping that delayed our certificates from arriving until after we completed the course and either he or Compliance Solutions would mail our certificates to our office. However, we are yet to receive our certificates.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704380259131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380258_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Deckers</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704380259131--><><!--begin:1704380281981--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Deckers<timestamp_1704380282_cv>:&nbsp;</b></span>good thank you</div><!--end:1704380281981--><><!--begin:1704380314858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380314_co>:&nbsp;</b></span>One moment while I look you and the class you attended up please</div><!--end:1704380314858--><><!--begin:1704380465882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380465_co>:&nbsp;</b></span>I show we did send the certificate via US Mail to your company just before the Christmas holiday.  They were sent to: Nancy Smith<br>Amentum Services, Inc.<br>PO Box 21165<br>Kennedy Space Center FL 32815</div><!--end:1704380465882--><><!--begin:1704380502201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380502_co>:&nbsp;</b></span>There may be a delay in receiving them due to the recent holidays.</div><!--end:1704380502201--><><!--begin:1704380540027--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Deckers<timestamp_1704380540_cv>:&nbsp;</b></span>Do you know either what day it was sent or when it was supposed to arrive</div><!--end:1704380540027--><><!--begin:1704380563994--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Deckers<timestamp_1704380564_cv>:&nbsp;</b></span>And also do you know if certificates were sent for both myself and Terry Williams</div><!--end:1704380563994--><><!--begin:1704380737214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380737_co>:&nbsp;</b></span>As it is sent via US Mail there is not tracking number or delivery date provided.  The certificates were printed on 12/22/2022.  It was both yours and Terrys certificate that was sent.</div><!--end:1704380737214--><><!--begin:1704380772251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380772_co>:&nbsp;</b></span>Hopefully they will arrive by next week at the latest but I do not know how the mail is handled at your facility.  </div><!--end:1704380772251--><><!--begin:1704380913067--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Deckers<timestamp_1704380913_cv>:&nbsp;</b></span>ok thank you</div><!--end:1704380913067--><><!--begin:1704380932462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380932_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704380932462--><><!--begin:1704380941260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704380941_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704380941260--><><!--begin:1704380977745--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Deckers<timestamp_1704380977_cv>:&nbsp;</b></span>that is all thank you</div><!--end:1704380977745--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Neither myself nor my coworker, Terry Williams, have received our certificate for completing/passing the 24 Hr HAZWOPER course we took from December 5 to December 7 in Orlando, FL. If I remember correctly our instructor informed us there was a hold up with the shipping that delayed our certificates from arriving until after we completed the course and either he or Compliance Solutions would mail our certificates to our office. However, we are yet to receive our certificates.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Deckers!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Deckers: good thank you\r\nTiffany: One moment while I look you and the class you attended up please\r\nTiffany: I show we did send the certificate via US Mail to your company just before the Christmas holiday.  They were sent to: Nancy SmithAmentum Services, Inc.PO Box 21165Kennedy Space Center FL 32815\r\nTiffany: There may be a delay in receiving them due to the recent holidays.\r\nMichael Deckers: Do you know either what day it was sent or when it was supposed to arrive\r\nMichael Deckers: And also do you know if certificates were sent for both myself and Terry Williams\r\nTiffany: As it is sent via US Mail there is not tracking number or delivery date provided.  The certificates were printed on 12/22/2022.  It was both yours and Terrys certificate that was sent.\r\nTiffany: Hopefully they will arrive by next week at the latest but I do not know how the mail is handled at your facility.  \r\nMichael Deckers: ok thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nMichael Deckers: that is all thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329032869YA', 1704394366, 1704394834, 2, 23, 27, 10, 0, 0, 0, 0, 1881, 0, 0, 0, 0, 'Andy', 'Andy@gmail.com', '98.103.71.2', '374e8bc8c0efc51c0c9d26f373daa0be', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-GL-cus-', 'Will there be an 8-hr HAZWOPER course in Cleveland in 2024? It was on the list last year, but isn\'t anymore.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Will there be an 8-hr HAZWOPER course in Cleveland in 2024? It was on the list last year, but isn\'t anymore.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704394369646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704394369_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704394369646--><><!--begin:1704394402198--><div class=\'cv\'><span class=\'notranslate\'><b>Andy<timestamp_1704394402_cv>:&nbsp;</b></span>good how are you</div><!--end:1704394402198--><><!--begin:1704394420065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704394419_co>:&nbsp;</b></span>Yes we do have plans to have classes scheduled in Cleveland (Independence), OH</div><!--end:1704394420065--><><!--begin:1704394424438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704394424_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1704394424438--><><!--begin:1704394768149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704394767_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704394768149--><><!--begin:1704394828927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704394828_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704394828927--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will there be an 8-hr HAZWOPER course in Cleveland in 2024? It was on the list last year, but isn\'t anymore.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndy: good how are you\r\nTiffany: Yes we do have plans to have classes scheduled in Cleveland (Independence), OH\r\nTiffany: I am good thank you!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('329040472QH', 1704401963, 1704402095, 2, 23, 25, 6, 0, 0, 0, 0, 1645, 0, 0, 0, 0, 'Soren Kahl', 'soren.kahl@arcadis.com', '12.10.26.34', 'cd2aa5ad77d1c5424bd3479269a44751', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Hi,\r\n\r\nI have recently completed the online portion of the Hazwoper training and need to complete the 8HR in person section. How do I go about scheduling that?\r\n\r\nThanks,\r\nSoren Kahl', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nI have recently completed the online portion of the Hazwoper training and need to complete the 8HR in person section. How do I go about scheduling that?\r\n\r\nThanks,\r\nSoren Kahl</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704401967537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704401967_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Soren Kahl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704401967537--><><!--begin:1704402020956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704402020_co>:&nbsp;</b></span>I just sent you over an email with information on how to register.</div><!--end:1704402020956--><><!--begin:1704402062858--><div class=\'cv\'><span class=\'notranslate\'><b>Soren Kahl<timestamp_1704402062_cv>:&nbsp;</b></span>Excellent, thanks! That&#39;s all I needed. Appreciate the help. </div><!--end:1704402062858--><><!--begin:1704402075060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704402074_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704402075060--><><!--begin:1704402080165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704402080_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1704402080165--><><!--begin:1704402093017--><div class=\'cv\'><span class=\'notranslate\'><b>Soren Kahl<timestamp_1704402093_cv>:&nbsp;</b></span>You too.</div><!--end:1704402093017--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\n\r\nI have recently completed the online portion of the Hazwoper training and need to complete the 8HR in person section. How do I go about scheduling that?\r\n\r\nThanks,\r\nSoren Kahl\r\nTiffany has joined the chat.\r\nTiffany: Hi, Soren Kahl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I just sent you over an email with information on how to register.\r\nSoren Kahl: Excellent, thanks! That&#39;s all I needed. Appreciate the help. \r\nTiffany: You are welcome!\r\nTiffany: Have a wonderful day!\r\nSoren Kahl: You too.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3291079477Z', 1704469436, 1704470424, 2, 23, 23, 2, 0, 0, 5, 0, 5713, 499, 0, 0, 0, 'Mike', 'mike.traynor@wsp.com', '100.4.180.222', '90709af0accc8024d334b46a52bb95cf', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I schedule our staff for safety training and have a candidate for your 40-hr HAZWOPER course scheduled for Somerset, NJ on 1/9-1/12/24 but have a couple of questions:\r\n1. Can you confirm that this is a 4 day class (Tue-Fri) at 10 hrs/day (and what are the hours)?, and\r\n2. We could potentially send the student to either the Somerset class ($1,175) or to the class scheduled at Nyack, NY on 1/23-1/26 ($975). Can we get the Somerset class for the Nyack class price?\r\nThanks, \r\nMike T (518) 258-2098 ', '<div class=\'ca\'><div class=\'info_box\'><i>I schedule our staff for safety training and have a candidate for your 40-hr HAZWOPER course scheduled for Somerset, NJ on 1/9-1/12/24 but have a couple of questions:\r\n1. Can you confirm that this is a 4 day class (Tue-Fri) at 10 hrs/day (and what are the hours)?, and\r\n2. We could potentially send the student to either the Somerset class ($1,175) or to the class scheduled at Nyack, NY on 1/23-1/26 ($975). Can we get the Somerset class for the Nyack class price?\r\nThanks, \r\nMike T (518) 258-2098 </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704469438517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469438_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704469438517--><><!--begin:1704469464077--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704469464_cv>:&nbsp;</b></span>Great thanks for getting back to me.</div><!--end:1704469464077--><><!--begin:1704469488279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469488_co>:&nbsp;</b></span>I will need a few minutes to answer all your questions</div><!--end:1704469488279--><><!--begin:1704469499978--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704469500_cv>:&nbsp;</b></span>No problem.</div><!--end:1704469499978--><><!--begin:1704469518806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469518_co>:&nbsp;</b></span>1. The seminar classes are 4/10-hours days Tuesday through Friday (regularly)</div><!--end:1704469518806--><><!--begin:1704469536157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469536_co>:&nbsp;</b></span>Hours would be 8:00am-6:00pm</div><!--end:1704469536157--><><!--begin:1704469550064--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704469550_cv>:&nbsp;</b></span>Thanks for that clarification.</div><!--end:1704469550064--><><!--begin:1704469699494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469699_co>:&nbsp;</b></span>2.  Both classes cost $1,175 at this time.  The $975 Early bird prices are available when registering more than three weeks prior to the class start date.<br>Payment must be made at time of registration to receive the early bird discount. </div><!--end:1704469699494--><><!--begin:1704469885264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704469885_co>:&nbsp;</b></span>Is there anything else I can assist you wtih today?</div><!--end:1704469885264--><><!--begin:1704469935534--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704469935_cv>:&nbsp;</b></span>Ah.  I see I had not refreshed your web page.  My management is asking about the price differences. Any chance we can still get the $975 price?</div><!--end:1704469935534--><><!--begin:1704470026128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470025_co>:&nbsp;</b></span>I can ask my management and get back with you but normally the $975 is for early bird registrations. Can I email you at  <a href=\'mailto:mike.traynor@wsp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mike.traynor@wsp.com</a>  once I have an answer?</div><!--end:1704470026128--><><!--begin:1704470123797--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704470123_cv>:&nbsp;</b></span>Yes that email address works and that would be great. We prefer to use your in person classes and typically send our new field techs to your courses. Thanks for checking for us!</div><!--end:1704470123797--><><!--begin:1704470160722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470160_co>:&nbsp;</b></span>Of course!  I will email you once I have an update.  To confirm you just have one student correct?</div><!--end:1704470160722--><><!--begin:1704470227504--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704470227_cv>:&nbsp;</b></span>Yes.  I was hoping for two but the other will be working out of Buffalo, NY (not one of our NJ) offices.</div><!--end:1704470227504--><><!--begin:1704470252810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470252_co>:&nbsp;</b></span>Got it! Thanks!  I wil get back to you as soon as I can.</div><!--end:1704470252810--><><!--begin:1704470263357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470263_co>:&nbsp;</b></span>Is there anything else I can help with for now?</div><!--end:1704470263357--><><!--begin:1704470294165--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704470294_cv>:&nbsp;</b></span>Not at this time.  thx again.</div><!--end:1704470294165--><><!--begin:1704470351977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470351_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704470351977--><><!--begin:1704470374909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704470374_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you do need anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704470374909--><><!--begin:1704470397272--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1704470397_cv>:&nbsp;</b></span>Thx you too.</div><!--end:1704470397272--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I schedule our staff for safety training and have a candidate for your 40-hr HAZWOPER course scheduled for Somerset, NJ on 1/9-1/12/24 but have a couple of questions:\r\n1. Can you confirm that this is a 4 day class (Tue-Fri) at 10 hrs/day (and what are the hours)?, and\r\n2. We could potentially send the student to either the Somerset class ($1,175) or to the class scheduled at Nyack, NY on 1/23-1/26 ($975). Can we get the Somerset class for the Nyack class price?\r\nThanks, \r\nMike T (518) 258-2098 \r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike: Great thanks for getting back to me.\r\nTiffany: I will need a few minutes to answer all your questions\r\nMike: No problem.\r\nTiffany: 1. The seminar classes are 4/10-hours days Tuesday through Friday (regularly)\r\nTiffany: Hours would be 8:00am-6:00pm\r\nMike: Thanks for that clarification.\r\nTiffany: 2.  Both classes cost $1,175 at this time.  The $975 Early bird prices are available when registering more than three weeks prior to the class start date.Payment must be made at time of registration to receive the early bird discount. \r\nTiffany: Is there anything else I can assist you wtih today?\r\nMike: Ah.  I see I had not refreshed your web page.  My management is asking about the price differences. Any chance we can still get the $975 price?\r\nTiffany: I can ask my management and get back with you but normally the $975 is for early bird registrations. Can I email you at  mailto:mike.traynor@wsp.com  once I have an answer?\r\nMike: Yes that email address works and that would be great. We prefer to use your in person classes and typically send our new field techs to your courses. Thanks for checking for us!\r\nTiffany: Of course!  I will email you once I have an update.  To confirm you just have one student correct?\r\nMike: Yes.  I was hoping for two but the other will be working out of Buffalo, NY (not one of our NJ) offices.\r\nTiffany: Got it! Thanks!  I wil get back to you as soon as I can.\r\nTiffany: Is there anything else I can help with for now?\r\nMike: Not at this time.  thx again.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and if you do need anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMike: Thx you too.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('329366521A3', 1704728011, 1704728504, 2, 23, 25, 7, 0, 0, 5, 0, 2265, 0, 0, 0, 0, 'Keith Wilson', 'kwilson@eagleexcavation.com', '50.197.119.121', 'b863888b294f09f3eab136f277d3784d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Eagle Excavation, Inc.-cus-', 'Would you check and see how many open spots are available for the 8-Hour HazWOPER Refresher in Lansing, MI 1/19/24 and 3/1/24, and Detroit 1/26/24 and 3/8/24?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Would you check and see how many open spots are available for the 8-Hour HazWOPER Refresher in Lansing, MI 1/19/24 and 3/1/24, and Detroit 1/26/24 and 3/8/24?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704728014710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728014_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Keith Wilson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704728014710--><><!--begin:1704728033640--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704728033_cv>:&nbsp;</b></span>I am well thanks for asking</div><!--end:1704728033640--><><!--begin:1704728060703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728060_co>:&nbsp;</b></span>One moment please</div><!--end:1704728060703--><><!--begin:1704728296442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728296_co>:&nbsp;</b></span>15 seats left in LAN for 011924 and 20 seats left in LAN for 030124, 16 seats left in DET for 012624, and 20 seats left in DET for 030824</div><!--end:1704728296442--><><!--begin:1704728318432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728318_co>:&nbsp;</b></span>Do you have a large group needing trained?</div><!--end:1704728318432--><><!--begin:1704728394535--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704728394_cv>:&nbsp;</b></span>Not sure yet I need to talk to our field staff.</div><!--end:1704728394535--><><!--begin:1704728440053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728439_co>:&nbsp;</b></span>I understand</div><!--end:1704728440053--><><!--begin:1704728449972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704728449_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704728449972--><><!--begin:1704728483954--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704728483_cv>:&nbsp;</b></span>All set thanks.</div><!--end:1704728483954--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Would you check and see how many open spots are available for the 8-Hour HazWOPER Refresher in Lansing, MI 1/19/24 and 3/1/24, and Detroit 1/26/24 and 3/8/24?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Keith Wilson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKeith Wilson: I am well thanks for asking\r\nTiffany: One moment please\r\nTiffany: 15 seats left in LAN for 011924 and 20 seats left in LAN for 030124, 16 seats left in DET for 012624, and 20 seats left in DET for 030824\r\nTiffany: Do you have a large group needing trained?\r\nKeith Wilson: Not sure yet I need to talk to our field staff.\r\nTiffany: I understand\r\nTiffany: Is there anything else I can assist you with today?\r\nKeith Wilson: All set thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3294744748Q', 1704835963, 1704836282, 2, 23, 24, 5, 0, 0, 0, 0, 2425, 0, 0, 0, 0, 'Neil', 'nreid@arh-us.com', '50.225.24.242', '0a62b9be87adb84a28feaa3e7a5134b9', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ARH Associates-cus-', 'Trying to get to a login screen so I can assign a class to one of our employees...thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to get to a login screen so I can assign a class to one of our employees...thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704835966172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704835966_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Neil</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704835966172--><><!--begin:1704835976486--><div class=\'cv\'><span class=\'notranslate\'><b>Neil<timestamp_1704835976_cv>:&nbsp;</b></span>Good...thanks</div><!--end:1704835976486--><><!--begin:1704836009315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704836009_co>:&nbsp;</b></span>Have you already purchased the training?</div><!--end:1704836009315--><><!--begin:1704836055912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704836055_co>:&nbsp;</b></span>The log in page for the online training site is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1704836055912--><><!--begin:1704836062785--><div class=\'cv\'><span class=\'notranslate\'><b>Neil<timestamp_1704836062_cv>:&nbsp;</b></span>Yes.  I think I may have found a link in one of the emails.  Isn&#39;t there a user / login link on the main <a href=\'http://CSREGS.com\' target=\'_blank\' rel=\'noopener noreferrer\'>CSREGS.com</a> website?</div><!--end:1704836062785--><><!--begin:1704836154586--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704836154_co>:&nbsp;</b></span>Yes there is a link at the bottom of the website that says: Online Training-Registered Student Login<br><br><br></div><!--end:1704836154586--><><!--begin:1704836188799--><div class=\'cv\'><span class=\'notranslate\'><b>Neil<timestamp_1704836188_cv>:&nbsp;</b></span>OK - got it...great!</div><!--end:1704836188799--><><!--begin:1704836214376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704836214_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704836214376--><><!--begin:1704836280067--><div class=\'cv\'><span class=\'notranslate\'><b>Neil<timestamp_1704836280_cv>:&nbsp;</b></span>that&#39;s all...thanks</div><!--end:1704836280067--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to get to a login screen so I can assign a class to one of our employees...thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Neil!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNeil: Good...thanks\r\nTiffany: Have you already purchased the training?\r\nTiffany: The log in page for the online training site is https://csregsonline.com/\r\nNeil: Yes.  I think I may have found a link in one of the emails.  Isn&#39;t there a user / login link on the main http://CSREGS.com website?\r\nTiffany: Yes there is a link at the bottom of the website that says: Online Training-Registered Student Login\r\nNeil: OK - got it...great!\r\nTiffany: Is there anything else I can assist you with today?\r\nNeil: that&#39;s all...thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329549519ZJ', 1704911012, 1704911335, 2, 23, 27, 6, 0, 0, 0, 0, 2801, 0, 0, 0, 0, 'Sam Akey', 'samuel.akey@avangrid.com', '198.145.46.30', '1dd5ba7c4c6cf43ecf1f9bda8a20c86a', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Avangrid-cus-', 'Does your 40 Hour Hazwoper course satisfy the OSHA 8 hour hands on requirement?', '<div class=\'ca\'><div class=\'info_box\'><i>Does your 40 Hour Hazwoper course satisfy the OSHA 8 hour hands on requirement?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704911014004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sam Akey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704911014004--><><!--begin:1704911025299--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Akey<timestamp_1704911025_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1704911025299--><><!--begin:1704911068315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911068_co>:&nbsp;</b></span>I am good thank </div><!--end:1704911068315--><><!--begin:1704911075853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911075_co>:&nbsp;</b></span>you*</div><!--end:1704911075853--><><!--begin:1704911097415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911097_co>:&nbsp;</b></span>We have 3 40-Hour courses one in person and two online</div><!--end:1704911097415--><><!--begin:1704911132350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911132_co>:&nbsp;</b></span>The in person one and one of the online courses include a hands-on portion per OSHA regulations</div><!--end:1704911132350--><><!--begin:1704911161223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911161_co>:&nbsp;</b></span>The other online course does not include a hands-on portion but can be added at an additional cost.</div><!--end:1704911161223--><><!--begin:1704911198969--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Akey<timestamp_1704911199_cv>:&nbsp;</b></span>Is there a student minimum for the in person?</div><!--end:1704911198969--><><!--begin:1704911256520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911256_co>:&nbsp;</b></span>Yes our in person classes are scheduled pending confirmation based on having enough registrations</div><!--end:1704911256520--><><!--begin:1704911304953--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Akey<timestamp_1704911305_cv>:&nbsp;</b></span>Ok understood.....thank you so much!</div><!--end:1704911304953--><><!--begin:1704911327184--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911327_co>:&nbsp;</b></span>You are welcome</div><!--end:1704911327184--><><!--begin:1704911335710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704911335_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704911335710--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Does your 40 Hour Hazwoper course satisfy the OSHA 8 hour hands on requirement?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sam Akey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSam Akey: Good how are you?\r\nTiffany: I am good thank \r\nTiffany: you*\r\nTiffany: We have 3 40-Hour courses one in person and two online\r\nTiffany: The in person one and one of the online courses include a hands-on portion per OSHA regulations\r\nTiffany: The other online course does not include a hands-on portion but can be added at an additional cost.\r\nSam Akey: Is there a student minimum for the in person?\r\nTiffany: Yes our in person classes are scheduled pending confirmation based on having enough registrations\r\nSam Akey: Ok understood.....thank you so much!\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('329552443EB', 1704913937, 1704914265, 2, 23, 29, 10, 0, 0, 5, 0, 2672, 0, 0, 0, 0, 'Flora Errico', 'flora.errico@dupont.com', '136.226.67.108', '8e7e64d7223f663f185a1082d1a606c8', 'Select Area of Inquiry:-_-Other-cus-Company-_-EKC Dupont-cus-', 'Our employee, Darnell Domingo, completed her 24-hour HAZWOPER course but did not take the test.  Is there a way we can purchase only the test and for what amount?', '<div class=\'ca\'><div class=\'info_box\'><i>Our employee, Darnell Domingo, completed her 24-hour HAZWOPER course but did not take the test.  Is there a way we can purchase only the test and for what amount?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704913941565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704913941_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Flora Errico</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704913941565--><><!--begin:1704913960511--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1704913960_cv>:&nbsp;</b></span>Very well, thank you.</div><!--end:1704913960511--><><!--begin:1704914000814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704914000_co>:&nbsp;</b></span>We do not have the option of clients purchasing just the final exam.  </div><!--end:1704914000814--><><!--begin:1704914025763--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1704914025_cv>:&nbsp;</b></span>So, we will need to purchase the course again?</div><!--end:1704914025763--><><!--begin:1704914139464--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1704914139_cv>:&nbsp;</b></span>And would we received a discount to purchase the same course again?</div><!--end:1704914139464--><><!--begin:1704914140407--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704914140_co>:&nbsp;</b></span>I see he was registered in the online course and had two more modules before he course access the final exam.  The course did expire on 03/27/2023 and he was given another 90 days at no fee through 06/27/2023.  Unfortunately we cannot extend this course again as it is older then 6 months.</div><!--end:1704914140407--><><!--begin:1704914185300--><div class=\'cv\'><span class=\'notranslate\'><b>Flora Errico<timestamp_1704914185_cv>:&nbsp;</b></span>Thank you; I will anticipate an email of this chat.  Regards</div><!--end:1704914185300--><><!--begin:1704914214215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704914214_co>:&nbsp;</b></span>A new course will need to be purchased and completed.  </div><!--end:1704914214215--><><!--begin:1704914249846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704914249_co>:&nbsp;</b></span>You can use the discount CS23WELCOME to get 10% off the online course.  But you do need to use it today as the code will be expiring soon.  </div><!--end:1704914249846--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Our employee, Darnell Domingo, completed her 24-hour HAZWOPER course but did not take the test.  Is there a way we can purchase only the test and for what amount?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Flora Errico!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFlora Errico: Very well, thank you.\r\nTiffany: We do not have the option of clients purchasing just the final exam.  \r\nFlora Errico: So, we will need to purchase the course again?\r\nFlora Errico: And would we received a discount to purchase the same course again?\r\nTiffany: I see he was registered in the online course and had two more modules before he course access the final exam.  The course did expire on 03/27/2023 and he was given another 90 days at no fee through 06/27/2023.  Unfortunately we cannot extend this course again as it is older then 6 months.\r\nFlora Errico: Thank you; I will anticipate an email of this chat.  Regards\r\nTiffany: A new course will need to be purchased and completed.  \r\nTiffany: You can use the discount CS23WELCOME to get 10% off the online course.  But you do need to use it today as the code will be expiring soon.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329556360A9', 1704917849, 1704918328, 2, 23, 24, 2, 0, 0, 0, 0, 2097, 0, 0, 0, 0, 'Keith Wilson', 'kwilson@eagleexcavation.com', '50.197.119.121', 'adb113f0d4d1e06484b22a1119b47920', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Eagle Excavation-cus-', 'I would like to register 15 employees for the HazWOPER refresher training on 1/26 in Detroit.  Are there enough available opens?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to register 15 employees for the HazWOPER refresher training on 1/26 in Detroit.  Are there enough available opens?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704917851652--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704917851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Keith Wilson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704917851652--><><!--begin:1704917865710--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704917865_cv>:&nbsp;</b></span>Doing well. thanks.</div><!--end:1704917865710--><><!--begin:1704917886155--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704917886_co>:&nbsp;</b></span>One moment please</div><!--end:1704917886155--><><!--begin:1704918039324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704918039_co>:&nbsp;</b></span>Yes I believe we have enough space for 15 students.  Since you have such a large group have you considered having us come onsite to do a private class for your group.  </div><!--end:1704918039324--><><!--begin:1704918112919--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704918112_cv>:&nbsp;</b></span>Unfortunately, we do not have the room to train on-site.</div><!--end:1704918112919--><><!--begin:1704918130573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704918130_co>:&nbsp;</b></span>I understand.  </div><!--end:1704918130573--><><!--begin:1704918174357--><div class=\'cv\'><span class=\'notranslate\'><b>Keith Wilson<timestamp_1704918174_cv>:&nbsp;</b></span>Can I email you the names or do I need to register them myself?</div><!--end:1704918174357--><><!--begin:1704918227924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704918227_co>:&nbsp;</b></span>I am going to call you now</div><!--end:1704918227924--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to register 15 employees for the HazWOPER refresher training on 1/26 in Detroit.  Are there enough available opens?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Keith Wilson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKeith Wilson: Doing well. thanks.\r\nTiffany: One moment please\r\nTiffany: Yes I believe we have enough space for 15 students.  Since you have such a large group have you considered having us come onsite to do a private class for your group.  \r\nKeith Wilson: Unfortunately, we do not have the room to train on-site.\r\nTiffany: I understand.  \r\nKeith Wilson: Can I email you the names or do I need to register them myself?\r\nTiffany: I am going to call you now\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('329628117WN', 1704989605, 1704989750, 2, 23, 22, 2, 0, 0, 0, 0, 2772, 0, 0, 0, 0, 'Erin', 'Schade.erin@gmail.com', '166.196.75.68', '7286ed7c94b86bf430851300d1c76826', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Metro-cus-', 'I was trying to schedule a 40-hour hazwoper course with the hybrid 32-hour online and 8-hour hands on portion. I see that there us usually a training scheduled in Long Beach, CA, would you be able to prove the dates for the next couple of in person 8-hour training sessions for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I was trying to schedule a 40-hour hazwoper course with the hybrid 32-hour online and 8-hour hands on portion. I see that there us usually a training scheduled in Long Beach, CA, would you be able to prove the dates for the next couple of in person 8-hour training sessions for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704989607557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989607_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Erin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704989607557--><><!--begin:1704989623221--><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1704989622_cv>:&nbsp;</b></span>I am good, how about yourself?</div><!--end:1704989623221--><><!--begin:1704989631712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989631_co>:&nbsp;</b></span>Good thanks</div><!--end:1704989631712--><><!--begin:1704989648058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989647_co>:&nbsp;</b></span>The next couple dress-out dates in Long Beach, CA are on:</div><!--end:1704989648058--><><!--begin:1704989671541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989671_co>:&nbsp;</b></span>are scheduled on 02/02/24 and 03/15/2024</div><!--end:1704989671541--><><!--begin:1704989687775--><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1704989687_cv>:&nbsp;</b></span>Perfect, thank you!</div><!--end:1704989687775--><><!--begin:1704989696457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989696_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704989696457--><><!--begin:1704989704296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989704_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704989704296--><><!--begin:1704989712533--><div class=\'cv\'><span class=\'notranslate\'><b>Erin<timestamp_1704989712_cv>:&nbsp;</b></span>No that should be it</div><!--end:1704989712533--><><!--begin:1704989744012--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704989743_co>:&nbsp;</b></span>If you think of anything else, <br> my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704989744012--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was trying to schedule a 40-hour hazwoper course with the hybrid 32-hour online and 8-hour hands on portion. I see that there us usually a training scheduled in Long Beach, CA, would you be able to prove the dates for the next couple of in person 8-hour training sessions for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Erin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nErin: I am good, how about yourself?\r\nTiffany: Good thanks\r\nTiffany: The next couple dress-out dates in Long Beach, CA are on:\r\nTiffany: are scheduled on 02/02/24 and 03/15/2024\r\nErin: Perfect, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nErin: No that should be it\r\nTiffany: If you think of anything else,  my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329636100J2', 1704997596, 1704997884, 2, 23, 30, 9, 0, 0, 0, 0, 2860, 0, 0, 0, 0, 'Ryan Manning', 'ryan.manning@ghd.com', '174.218.85.68', '99cb0db30197b6fe629bf1719eaaa64b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-GHD-cus-', 'If I purchase 11 seats of a class, can 11 people take the class on their own computer on their own time? How do I distribute the class to them?', '<div class=\'ca\'><div class=\'info_box\'><i>If I purchase 11 seats of a class, can 11 people take the class on their own computer on their own time? How do I distribute the class to them?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1704997598248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997598_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Manning</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1704997598248--><><!--begin:1704997615235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997615_co>:&nbsp;</b></span>Yes.  </div><!--end:1704997615235--><><!--begin:1704997637836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997637_co>:&nbsp;</b></span>Once you purchase the online courses you get an email to create yourself an account.  Your account will be a Group Manager.</div><!--end:1704997637836--><><!--begin:1704997650661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997650_co>:&nbsp;</b></span>Once your account is set up you can assign the students to the courses.</div><!--end:1704997650661--><><!--begin:1704997663973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997663_co>:&nbsp;</b></span>Once the students are assigned to the course they have 90 days to complete the training.</div><!--end:1704997663973--><><!--begin:1704997679333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997679_co>:&nbsp;</b></span>The can log in and out at their own convenience</div><!--end:1704997679333--><><!--begin:1704997687278--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Manning<timestamp_1704997687_cv>:&nbsp;</b></span>That answers my question. Thank you for your help.</div><!--end:1704997687278--><><!--begin:1704997693628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997693_co>:&nbsp;</b></span>You are welcome!</div><!--end:1704997693628--><><!--begin:1704997701364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997701_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1704997701364--><><!--begin:1704997852882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1704997852_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you think of anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1704997852882--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I purchase 11 seats of a class, can 11 people take the class on their own computer on their own time? How do I distribute the class to them?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan Manning!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes.  \r\nTiffany: Once you purchase the online courses you get an email to create yourself an account.  Your account will be a Group Manager.\r\nTiffany: Once your account is set up you can assign the students to the courses.\r\nTiffany: Once the students are assigned to the course they have 90 days to complete the training.\r\nTiffany: The can log in and out at their own convenience\r\nRyan Manning: That answers my question. Thank you for your help.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and if you think of anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('329721231NK', 1705082708, 1705083051, 1, 23, 9, 5, 0, 0, 0, 0, 3200, 0, 0, 0, 0, 'garett ferguson', 'GARETT.FERGUSON@ARCADIS.COM', '76.37.221.3', 'e652eed776167783f990379b741c26c2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-arcadis-cus-Online Course-_-8hr refresher-cus-', 'I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705082722056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082721_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>garett ferguson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705082722056--><><!--begin:1705082763803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082763_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1705082763803--><><!--begin:1705082814147--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705082814_cv>:&nbsp;</b></span>ok I understand. thank you</div><!--end:1705082814147--><><!--begin:1705082832525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082832_co>:&nbsp;</b></span>You are welcome</div><!--end:1705082832525--><><!--begin:1705082842566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705082842_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705082842566--><><!--begin:1705082977158--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705082977_cv>:&nbsp;</b></span>I think that is it.  First time doing this course under this format.</div><!--end:1705082977158--><><!--begin:1705083007946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083007_co>:&nbsp;</b></span>I understand</div><!--end:1705083007946--><><!--begin:1705083018026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083017_co>:&nbsp;</b></span>If you need anything else just let us know.</div><!--end:1705083018026--><><!--begin:1705083023592--><div class=\'cv\'><span class=\'notranslate\'><b>garett ferguson<timestamp_1705083023_cv>:&nbsp;</b></span>thank you</div><!--end:1705083023592--><><!--begin:1705083028771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705083028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705083028771--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I can\'t get Lesson 01 to start after I did the online course support and course overview shows as complete.\r\nTiffany has joined the chat.\r\nTiffany: Hi, garett ferguson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\ngarett ferguson: ok I understand. thank you\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\ngarett ferguson: I think that is it.  First time doing this course under this format.\r\nTiffany: I understand\r\nTiffany: If you need anything else just let us know.\r\ngarett ferguson: thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('329992274JK', 1705353768, 1705354450, 2, 23, 29, 9, 0, 0, 5, 0, 5409, 0, 0, 0, 0, 'India Jones', 'ijones@bakodx.com', '50.206.65.66', '46ddf118098b7c18fce9c6a594ecfb71', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Bako Diagnostics-cus-', 'Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705353769833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353769_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>India Jones</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705353769833--><><!--begin:1705353778504--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353778_cv>:&nbsp;</b></span>Good,</div><!--end:1705353778504--><><!--begin:1705353834242--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353834_cv>:&nbsp;</b></span>Can you tell me when my deadline for completion is?</div><!--end:1705353834242--><><!--begin:1705353840423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353840_co>:&nbsp;</b></span>Users have 90 days to complete the online training before a course expires. For students completing the online Standard 40-Hour HAZWOPER course this includes the 32-hours online, the 8-Hour dress-out in person class, and then back online to complete the final exam before the listed expiration date. </div><!--end:1705353840423--><><!--begin:1705353857050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353856_co>:&nbsp;</b></span>Your course expireation date is 01/31/2024.</div><!--end:1705353857050--><><!--begin:1705353873368--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353873_cv>:&nbsp;</b></span>Can I get an extension?</div><!--end:1705353873368--><><!--begin:1705353880784--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705353880_cv>:&nbsp;</b></span>Without being charged a fee?</div><!--end:1705353880784--><><!--begin:1705353955348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705353955_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 03/02/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1705353955348--><><!--begin:1705354025497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354025_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705354025497--><><!--begin:1705354069152--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354069_cv>:&nbsp;</b></span>I am currently 6 months pregnant will I be required to dress-out during the in person class?</div><!--end:1705354069152--><><!--begin:1705354115666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354115_co>:&nbsp;</b></span>Each participant is able to the dress-out exercises at their own discretion.  </div><!--end:1705354115666--><><!--begin:1705354167667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354167_co>:&nbsp;</b></span>The dress-out exercises are done in a classroom setting and it is all mock exercises.</div><!--end:1705354167667--><><!--begin:1705354171096--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354171_cv>:&nbsp;</b></span>Also, once I have went through the entire online section then get to summary before taking the assessment, it doesnt allow me to go through the class to refresh and study. When I try to click on a section a pop-up comes up that says You can only open sections that have been read.</div><!--end:1705354171096--><><!--begin:1705354326589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354326_co>:&nbsp;</b></span>We suggest studying the modules assessments since they are only a handful of questions each.  If you want you can relaunch the modules themselves to review but yes you do need to start from the begining of the module.  </div><!--end:1705354326589--><><!--begin:1705354345736--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354345_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1705354345736--><><!--begin:1705354395162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354395_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705354395162--><><!--begin:1705354404067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354403_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705354404067--><><!--begin:1705354418320--><div class=\'cv\'><span class=\'notranslate\'><b>India Jones<timestamp_1705354418_cv>:&nbsp;</b></span>no</div><!--end:1705354418320--><><!--begin:1705354437844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705354437_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705354437844--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you tell me when my deadline for completion is? \r\nAlso am I allowed an extension?\r\nTiffany has joined the chat.\r\nTiffany: Hi, India Jones!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIndia Jones: Good,\r\nIndia Jones: Can you tell me when my deadline for completion is?\r\nTiffany: Users have 90 days to complete the online training before a course expires. For students completing the online Standard 40-Hour HAZWOPER course this includes the 32-hours online, the 8-Hour dress-out in person class, and then back online to complete the final exam before the listed expiration date. \r\nTiffany: Your course expireation date is 01/31/2024.\r\nIndia Jones: Can I get an extension?\r\nIndia Jones: Without being charged a fee?\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 03/02/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nTiffany: Is there anything else I can assist you with today?\r\nIndia Jones: I am currently 6 months pregnant will I be required to dress-out during the in person class?\r\nTiffany: Each participant is able to the dress-out exercises at their own discretion.  \r\nTiffany: The dress-out exercises are done in a classroom setting and it is all mock exercises.\r\nIndia Jones: Also, once I have went through the entire online section then get to summary before taking the assessment, it doesnt allow me to go through the class to refresh and study. When I try to click on a section a pop-up comes up that says You can only open sections that have been read.\r\nTiffany: We suggest studying the modules assessments since they are only a handful of questions each.  If you want you can relaunch the modules themselves to review but yes you do need to start from the begining of the module.  \r\nIndia Jones: Ok thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nIndia Jones: no\r\nTiffany: My name is Tiffany, and if you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33006497144', 1705426468, 1705427210, 2, 23, 31, 8, 0, 0, 0, 0, 2168, 0, 0, 0, 0, 'Griffin Slack', 'grifslack@gmail.com', '45.42.61.242', '17d4c02f3df7640066206cc7f6442afa', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-FSCJ-cus-', 'I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705426470709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426470_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Griffin Slack</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705426470709--><><!--begin:1705426501219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426501_co>:&nbsp;</b></span>Currently we hold the hands-on training the same day as our 8-Hour HAZWOPER</div><!--end:1705426501219--><><!--begin:1705426511381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426511_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1705426511381--><><!--begin:1705426533214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705426533_co>:&nbsp;</b></span>Please use the above link as a reference for when we have the hands-on days scheduled</div><!--end:1705426533214--><><!--begin:1705427003524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705427003_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705427003524--><><!--begin:1705427209214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705427209_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705427209214--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking at your Hyrbid Hazwoper training.  If I take the class online, where in Florida can I take the hands-on training?  Are certain dates available?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Griffin Slack!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Currently we hold the hands-on training the same day as our 8-Hour HAZWOPER\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Please use the above link as a reference for when we have the hands-on days scheduled\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330148481CK', 1705509959, 1705510515, 2, 23, 13, 8, 0, 0, 5, 0, 4588, 0, 0, 0, 0, 'Alan Guarino', 'aguarino@ohmsett.com', '199.247.42.193', '768d3fcb68ec2f454e03c87cacc2b675', 'Select Area of Inquiry:-_-Other-cus-Company-_-Applied Research Assoc.-cus-', 'I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. ', '<div class=\'ca\'><div class=\'info_box\'><i>I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705509961561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705509961_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alan Guarino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705509961561--><><!--begin:1705509977428--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705509977_cv>:&nbsp;</b></span>Well, thank you.</div><!--end:1705509977428--><><!--begin:1705510022484--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510022_co>:&nbsp;</b></span>I do not show you are registered for any course.  If you forward me the email I can look at it and see if it was sent from us and by who.</div><!--end:1705510022484--><><!--begin:1705510029064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510028_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1705510029064--><><!--begin:1705510046147--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510046_cv>:&nbsp;</b></span>OK, bear with me.</div><!--end:1705510046147--><><!--begin:1705510063760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510063_co>:&nbsp;</b></span>I will.</div><!--end:1705510063760--><><!--begin:1705510096217--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510096_cv>:&nbsp;</b></span>On the way...</div><!--end:1705510096217--><><!--begin:1705510200639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510200_co>:&nbsp;</b></span>GOt it</div><!--end:1705510200639--><><!--begin:1705510231400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510231_co>:&nbsp;</b></span>That email is from us but is dated 01/24/2023 so it was sent almost a year ago.  </div><!--end:1705510231400--><><!--begin:1705510243976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510243_co>:&nbsp;</b></span>It was for your 2023 course that you were registered for.  </div><!--end:1705510243976--><><!--begin:1705510280018--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510280_cv>:&nbsp;</b></span>Funny, I got it this morning.</div><!--end:1705510280018--><><!--begin:1705510299679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510299_co>:&nbsp;</b></span>That is strange. </div><!--end:1705510299679--><><!--begin:1705510299890--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510299_cv>:&nbsp;</b></span>I&#39;m looking at it now.</div><!--end:1705510299890--><><!--begin:1705510372560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510372_co>:&nbsp;</b></span>I am not sure why you received it this morning but I will look into this more on my end.  But you are NOT registered for any course this year.   </div><!--end:1705510372560--><><!--begin:1705510409243--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510409_cv>:&nbsp;</b></span>OK, I guess that answers my concern.</div><!--end:1705510409243--><><!--begin:1705510439377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510439_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705510439377--><><!--begin:1705510469442--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510469_cv>:&nbsp;</b></span>No, I think we are good. Thank you Tiffany.</div><!--end:1705510469442--><><!--begin:1705510481944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510481_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705510481944--><><!--begin:1705510491616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705510491_co>:&nbsp;</b></span>Have a great and safe rest of your day!</div><!--end:1705510491616--><><!--begin:1705510510267--><div class=\'cv\'><span class=\'notranslate\'><b>Alan Guarino<timestamp_1705510510_cv>:&nbsp;</b></span>Thank you. You as well.</div><!--end:1705510510267--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received a Course Authorization from you for an annual refresher.  This is curious, I authorized no such course. Further, we here at ARA found last year\'s course unsatisfactory and we have no intention of using Compliance for further training. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alan Guarino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlan Guarino: Well, thank you.\r\nTiffany: I do not show you are registered for any course.  If you forward me the email I can look at it and see if it was sent from us and by who.\r\nTiffany: mailto:customerservice@csregs.com\r\nAlan Guarino: OK, bear with me.\r\nTiffany: I will.\r\nAlan Guarino: On the way...\r\nTiffany: GOt it\r\nTiffany: That email is from us but is dated 01/24/2023 so it was sent almost a year ago.  \r\nTiffany: It was for your 2023 course that you were registered for.  \r\nAlan Guarino: Funny, I got it this morning.\r\nTiffany: That is strange. \r\nAlan Guarino: I&#39;m looking at it now.\r\nTiffany: I am not sure why you received it this morning but I will look into this more on my end.  But you are NOT registered for any course this year.   \r\nAlan Guarino: OK, I guess that answers my concern.\r\nTiffany: Is there anything else I can assist you with today?\r\nAlan Guarino: No, I think we are good. Thank you Tiffany.\r\nTiffany: You are welcome!\r\nTiffany: Have a great and safe rest of your day!\r\nAlan Guarino: Thank you. You as well.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330155634JJ', 1705517108, 1705517541, 2, 23, 9, 4, 0, 0, 0, 0, 3456, 0, 0, 0, 0, 'Ed DeNeale', 'edeneale@wachester.com', '173.72.172.153', '4f0c90bf67d36b5d5fa942019cef2f26', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-W.A. Chester-cus-', 'My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705517111670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517111_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ed DeNeale</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705517111670--><><!--begin:1705517122480--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517122_cv>:&nbsp;</b></span>Doing well</div><!--end:1705517122480--><><!--begin:1705517151358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517151_co>:&nbsp;</b></span>Is this in refere</div><!--end:1705517151358--><><!--begin:1705517168827--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517168_cv>:&nbsp;</b></span>Yes</div><!--end:1705517168827--><><!--begin:1705517172029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517171_co>:&nbsp;</b></span>Is this in reference to the 3 students who completed the course in Feb 2023?</div><!--end:1705517172029--><><!--begin:1705517178050--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517178_cv>:&nbsp;</b></span>yes ma&#39;am</div><!--end:1705517178050--><><!--begin:1705517201402--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517201_cv>:&nbsp;</b></span>I just need electronic copies ASAP for work. </div><!--end:1705517201402--><><!--begin:1705517232822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517232_co>:&nbsp;</b></span>We did send those certificates back in March 2023 via US Mail.  If you need us to reissue the certificates there is a small fee.</div><!--end:1705517232822--><><!--begin:1705517241102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517240_co>:&nbsp;</b></span>You can place the order here:<a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1705517241102--><><!--begin:1705517402877--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517403_cv>:&nbsp;</b></span>Can you email me copies</div><!--end:1705517402877--><><!--begin:1705517432247--><div class=\'cv\'><span class=\'notranslate\'><b>Ed DeNeale<timestamp_1705517432_cv>:&nbsp;</b></span>I just need to submit them to one of our customers</div><!--end:1705517432247--><><!--begin:1705517460678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517460_co>:&nbsp;</b></span>When placing the certificate<br>you would choose digital copies</div><!--end:1705517460678--><><!--begin:1705517478942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517478_co>:&nbsp;</b></span>When placing the certificate request you would select digital copies</div><!--end:1705517478942--><><!--begin:1705517541216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705517541_co>:&nbsp;</b></span>If you place the order soon I will put your request first in line and get you the PDF certs ASAP</div><!--end:1705517541216--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'My guys never received a hard copy of their certs and i cannot find the email copy. I need copies ASAP\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ed DeNeale!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEd DeNeale: Doing well\r\nTiffany: Is this in refere\r\nEd DeNeale: Yes\r\nTiffany: Is this in reference to the 3 students who completed the course in Feb 2023?\r\nEd DeNeale: yes ma&#39;am\r\nEd DeNeale: I just need electronic copies ASAP for work. \r\nTiffany: We did send those certificates back in March 2023 via US Mail.  If you need us to reissue the certificates there is a small fee.\r\nTiffany: You can place the order here:https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nEd DeNeale: Can you email me copies\r\nEd DeNeale: I just need to submit them to one of our customers\r\nTiffany: When placing the certificateyou would choose digital copies\r\nTiffany: When placing the certificate request you would select digital copies\r\nTiffany: If you place the order soon I will put your request first in line and get you the PDF certs ASAP\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('330232844T7', 1705594335, 1705595083, 2, 23, 26, 4, 0, 0, 0, 0, 4945, 0, 0, 0, 0, 'Teresa', 'tboyle@partneresi.com', '162.228.130.209', 'd4402d249720f793e1b779825030c890', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Partner Engineering & Science-cus-', 'Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it', '<div class=\'ca\'><div class=\'info_box\'><i>Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705594338925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594338_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705594338925--><><!--begin:1705594348022--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594348_cv>:&nbsp;</b></span>Good and you?</div><!--end:1705594348022--><><!--begin:1705594357712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594357_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705594357712--><><!--begin:1705594385631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594385_co>:&nbsp;</b></span>That is correct the Hybrid with hands-on option was made especially for the COVID pandemic.  </div><!--end:1705594385631--><><!--begin:1705594394031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594393_co>:&nbsp;</b></span>We now have the 40-Hour HAZWOPER - (Hybrid Version) Hands-On Optional</div><!--end:1705594394031--><><!--begin:1705594396672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594396_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version</a></div><!--end:1705594396672--><><!--begin:1705594438722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594438_co>:&nbsp;</b></span>This course offering was specifically developed as a result of Employers, Risk Management, and Insurers mandating HAZWOPER training for employees who, do not risk exposure to IDLH environments or, Employers who provide Hands-On Training as an internal process. Please check with your EH&S Manager to determine if this course fits their requirements.  Compliance Solutions provides, at an additional fee, Hands-On Training to supplement the Hybrid course, at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training, simply register for and pay the difference in the retail cost between our &quot;Standard&quot; Online 40-Hour HAZWOPER course. Contact Customer Service at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> Ext 1 with any questions about this Guarantee.</div><!--end:1705594438722--><><!--begin:1705594445280--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594445_cv>:&nbsp;</b></span>I did just find that - </div><!--end:1705594445280--><><!--begin:1705594470944--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594471_cv>:&nbsp;</b></span>so they can do hands on also?</div><!--end:1705594470944--><><!--begin:1705594519093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594518_co>:&nbsp;</b></span>Yes but there is an additional cost as it is NOT included with the online Hybrid course purchase.</div><!--end:1705594519093--><><!--begin:1705594558947--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594559_cv>:&nbsp;</b></span>Wow the price increased over $100.00 but we get less now</div><!--end:1705594558947--><><!--begin:1705594592076--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1705594592_cv>:&nbsp;</b></span>Thanks for the information</div><!--end:1705594592076--><><!--begin:1705594598409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594598_co>:&nbsp;</b></span>All our prices have increased this year due to cost increases.  This is the first time we have increased costs since 2018.  </div><!--end:1705594598409--><><!--begin:1705594607832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594607_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705594607832--><><!--begin:1705594618176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705594618_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705594618176--><><!--begin:1705595082154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705595082_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705595082154--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you no longer offering the 40 Hour OSHA Hazwoper Online/with hands on training Hybrid version?  Can\'t seem to locate it\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa: Good and you?\r\nTiffany: I am good thank you\r\nTiffany: That is correct the Hybrid with hands-on option was made especially for the COVID pandemic.  \r\nTiffany: We now have the 40-Hour HAZWOPER - (Hybrid Version) Hands-On Optional\r\nTiffany: https://csregs.com/products/40-hour-hazwoper-hybrid-2024-version\r\nTiffany: This course offering was specifically developed as a result of Employers, Risk Management, and Insurers mandating HAZWOPER training for employees who, do not risk exposure to IDLH environments or, Employers who provide Hands-On Training as an internal process. Please check with your EH&S Manager to determine if this course fits their requirements.  Compliance Solutions provides, at an additional fee, Hands-On Training to supplement the Hybrid course, at 41 U.S. locations (onsite classes are offered for groups of 5 or more).  After registering, and within 12 months, you need hands-on training, simply register for and pay the difference in the retail cost between our &quot;Standard&quot; Online 40-Hour HAZWOPER course. Contact Customer Service at tel:8007112706 Ext 1 with any questions about this Guarantee.\r\nTeresa: I did just find that - \r\nTeresa: so they can do hands on also?\r\nTiffany: Yes but there is an additional cost as it is NOT included with the online Hybrid course purchase.\r\nTeresa: Wow the price increased over $100.00 but we get less now\r\nTeresa: Thanks for the information\r\nTiffany: All our prices have increased this year due to cost increases.  This is the first time we have increased costs since 2018.  \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330587124BZ', 1705948613, 1705949571, 2, 23, 24, 5, 0, 0, 0, 0, 3466, 0, 0, 0, 0, 'Jessica', 'jessica.salce@erm.com', '68.194.154.0', '61e8030ac6bb549b524339c629e65221', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?', '<div class=\'ca\'><div class=\'info_box\'><i>I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705948616124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948615_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705948616124--><><!--begin:1705948630721--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948630_cv>:&nbsp;</b></span>good, how are you?</div><!--end:1705948630721--><><!--begin:1705948661693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948661_co>:&nbsp;</b></span>I am good thank you! We hold the hands-on dressout classes the same time as our 8-Hour Refresher class currently <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1705948661693--><><!--begin:1705948773010--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948786_cv>:&nbsp;</b></span>ok, so the ones shown for the 8-hour refresher are the same for the 40-hour training with hands on experience?</div><!--end:1705948773010--><><!--begin:1705948822806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948822_co>:&nbsp;</b></span>Yes those are the same days we hold the dressout classes for the online 40-Hour HAZWOPERS</div><!--end:1705948822806--><><!--begin:1705948883583--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705948883_cv>:&nbsp;</b></span>great, would my total be $225 and the $975? </div><!--end:1705948883583--><><!--begin:1705948927298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948927_co>:&nbsp;</b></span>N the hands-on day is included with the online purchase.  You only use the link I sent as a reference to the schedule.  Do not register for the 8-Horu HAZWOPER.</div><!--end:1705948927298--><><!--begin:1705949012457--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949037_cv>:&nbsp;</b></span>ok, will more dates be added or is that all that&#39;s available?</div><!--end:1705949012457--><><!--begin:1705949082686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949082_co>:&nbsp;</b></span>Yes the schedule only shows 90 days at the most.  But more are added over time.  </div><!--end:1705949082686--><><!--begin:1705949137442--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949137_cv>:&nbsp;</b></span>great, thank you! Those are all the questions I have</div><!--end:1705949137442--><><!--begin:1705949148848--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949148_co>:&nbsp;</b></span>Wonderful!</div><!--end:1705949148848--><><!--begin:1705949158805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949158_co>:&nbsp;</b></span>Have a fabulous day!</div><!--end:1705949158805--><><!--begin:1705949168259--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1705949168_cv>:&nbsp;</b></span>you too!</div><!--end:1705949168259--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would be registering for the HAZWOPER 40-hour online course with hands-on training. Where can I find a schedule for the list of available dates and times for CT?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica: good, how are you?\r\nTiffany: I am good thank you! We hold the hands-on dressout classes the same time as our 8-Hour Refresher class currently https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nJessica: ok, so the ones shown for the 8-hour refresher are the same for the 40-hour training with hands on experience?\r\nTiffany: Yes those are the same days we hold the dressout classes for the online 40-Hour HAZWOPERS\r\nJessica: great, would my total be $225 and the $975? \r\nTiffany: N the hands-on day is included with the online purchase.  You only use the link I sent as a reference to the schedule.  Do not register for the 8-Horu HAZWOPER.\r\nJessica: ok, will more dates be added or is that all that&#39;s available?\r\nTiffany: Yes the schedule only shows 90 days at the most.  But more are added over time.  \r\nJessica: great, thank you! Those are all the questions I have\r\nTiffany: Wonderful!\r\nTiffany: Have a fabulous day!\r\nJessica: you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3305872987X', 1705948786, 1705949591, 2, 23, 23, 4, 0, 0, 5, 0, 6525, 504, 0, 0, 0, 'Devlin Del Giudice', 'devlin.delgiudice@nv5.com', '65.133.71.202', 'edabb02fd26664100df36433502888db', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-NV5-cus-', 'I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705948789707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948789_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Devlin Del Giudice</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705948789707--><><!--begin:1705948808714--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948808_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m good. How are you?</div><!--end:1705948808714--><><!--begin:1705948833277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948833_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705948833277--><><!--begin:1705948842110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948841_co>:&nbsp;</b></span>One moment while I look up your company</div><!--end:1705948842110--><><!--begin:1705948848386--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948848_cv>:&nbsp;</b></span>Ok</div><!--end:1705948848386--><><!--begin:1705948873606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948873_co>:&nbsp;</b></span>Log in Pge: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1705948873606--><><!--begin:1705948880469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948880_co>:&nbsp;</b></span>I see you are registered</div><!--end:1705948880469--><><!--begin:1705948888422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948888_co>:&nbsp;</b></span>Use the above link to log in</div><!--end:1705948888422--><><!--begin:1705948908174--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948908_cv>:&nbsp;</b></span>I have tried this, but it says that my email is not valid.</div><!--end:1705948908174--><><!--begin:1705948943368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705948943_co>:&nbsp;</b></span><a href=\'mailto:devlindelgiuidce@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>devlindelgiuidce@gmail.com</a><br>is the email on your account</div><!--end:1705948943368--><><!--begin:1705948994506--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705948994_cv>:&nbsp;</b></span>yes, but when I try to login with that email, I get a message saying that email is invalid</div><!--end:1705948994506--><><!--begin:1705949048614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949048_co>:&nbsp;</b></span>Please close all windows and use the link I sent to open the page. Then try to log in</div><!--end:1705949048614--><><!--begin:1705949104104--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949104_cv>:&nbsp;</b></span>I&#39;m still getting an invalid message.</div><!--end:1705949104104--><><!--begin:1705949202457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949202_co>:&nbsp;</b></span>I just sent you a password reset email to your gmail address</div><!--end:1705949202457--><><!--begin:1705949231725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949231_co>:&nbsp;</b></span>You may need to clear your cookies and cache to avoid errors</div><!--end:1705949231725--><><!--begin:1705949307659--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949307_cv>:&nbsp;</b></span>I see the issue. I misspelled the email when I entered it initially. Is there a way that I can edit this on my account to fix the error?</div><!--end:1705949307659--><><!--begin:1705949368200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949368_co>:&nbsp;</b></span>I will have to correct the email on my end</div><!--end:1705949368200--><><!--begin:1705949380630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949380_co>:&nbsp;</b></span>What is the correct email address you want on the account?</div><!--end:1705949380630--><><!--begin:1705949418069--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949418_cv>:&nbsp;</b></span>If you can change the email, can you change it to my new work email, <a href=\'mailto:devlin.delgiudice@nv5.com\' target=\'_blank\' rel=\'noopener noreferrer\'>devlin.delgiudice@nv5.com</a> ?</div><!--end:1705949418069--><><!--begin:1705949433453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949433_co>:&nbsp;</b></span>done</div><!--end:1705949433453--><><!--begin:1705949444343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949444_co>:&nbsp;</b></span>You can now try to log in</div><!--end:1705949444343--><><!--begin:1705949478453--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949478_cv>:&nbsp;</b></span>I see the change on my end, and am now logged in. Thank you so much!</div><!--end:1705949478453--><><!--begin:1705949496590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949496_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705949496590--><><!--begin:1705949505302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949505_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705949505302--><><!--begin:1705949531539--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949531_cv>:&nbsp;</b></span>No, that is all I needed right now. I appreciate your help!</div><!--end:1705949531539--><><!--begin:1705949565071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705949564_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and if you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1705949565071--><><!--begin:1705949589050--><div class=\'cv\'><span class=\'notranslate\'><b>Devlin Del Giudice<timestamp_1705949589_cv>:&nbsp;</b></span>You as well!</div><!--end:1705949589050--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot login to the 40-hour HAZWOPER training that was purchased for me by my company.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Devlin Del Giudice!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDevlin Del Giudice: Hi Tiffany, I&#39;m good. How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look up your company\r\nDevlin Del Giudice: Ok\r\nTiffany: Log in Pge: https://csregsonline.com/\r\nTiffany: I see you are registered\r\nTiffany: Use the above link to log in\r\nDevlin Del Giudice: I have tried this, but it says that my email is not valid.\r\nTiffany: mailto:devlindelgiuidce@gmail.comis the email on your account\r\nDevlin Del Giudice: yes, but when I try to login with that email, I get a message saying that email is invalid\r\nTiffany: Please close all windows and use the link I sent to open the page. Then try to log in\r\nDevlin Del Giudice: I&#39;m still getting an invalid message.\r\nTiffany: I just sent you a password reset email to your gmail address\r\nTiffany: You may need to clear your cookies and cache to avoid errors\r\nDevlin Del Giudice: I see the issue. I misspelled the email when I entered it initially. Is there a way that I can edit this on my account to fix the error?\r\nTiffany: I will have to correct the email on my end\r\nTiffany: What is the correct email address you want on the account?\r\nDevlin Del Giudice: If you can change the email, can you change it to my new work email, mailto:devlin.delgiudice@nv5.com ?\r\nTiffany: done\r\nTiffany: You can now try to log in\r\nDevlin Del Giudice: I see the change on my end, and am now logged in. Thank you so much!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDevlin Del Giudice: No, that is all I needed right now. I appreciate your help!\r\nTiffany: My name is Tiffany, and if you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDevlin Del Giudice: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330593998RX', 1705955491, 1705955848, 2, 23, 29, 5, 0, 0, 0, 0, 3319, 0, 0, 0, 0, 'Laura Belancik', 'lbelancik@rich.com', '209.249.241.2', '54e6b6ecdeff72bf3d8782e8a4bb6066', 'Select Area of Inquiry:-_-Other-cus-Company-_-Rich Corporation-cus-', 'Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705955493851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955493_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Laura Belancik</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705955493851--><><!--begin:1705955505669--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955505_cv>:&nbsp;</b></span>Hi</div><!--end:1705955505669--><><!--begin:1705955512208--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955512_cv>:&nbsp;</b></span>I am not sure if you can help me</div><!--end:1705955512208--><><!--begin:1705955526920--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955526_cv>:&nbsp;</b></span>I have a technical question regarding the 24-Hour HAZWOPER Training</div><!--end:1705955526920--><><!--begin:1705955569686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955569_co>:&nbsp;</b></span>The HAZWOPER is not the same as the Emergency Response Technician Training.  Is that what you are asking?</div><!--end:1705955569686--><><!--begin:1705955578295--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955578_cv>:&nbsp;</b></span>Yes</div><!--end:1705955578295--><><!--begin:1705955591974--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955592_cv>:&nbsp;</b></span>Do you offer the Emergency Response Technician Training?</div><!--end:1705955591974--><><!--begin:1705955605082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955604_co>:&nbsp;</b></span>Here is a link to the Training you are asking about: <a href=\'https://csregs.com/collections/emergency-response-level-3-initial-training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/emergency-response-level-3-initial-training</a></div><!--end:1705955605082--><><!--begin:1705955699508--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955699_cv>:&nbsp;</b></span>Thank You!</div><!--end:1705955699508--><><!--begin:1705955733431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955733_co>:&nbsp;</b></span>Is there anything else you need assistance with?</div><!--end:1705955733431--><><!--begin:1705955744445--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955744_cv>:&nbsp;</b></span>Nope</div><!--end:1705955744445--><><!--begin:1705955746822--><div class=\'cv\'><span class=\'notranslate\'><b>Laura Belancik<timestamp_1705955746_cv>:&nbsp;</b></span>thank You</div><!--end:1705955746822--><><!--begin:1705955771502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955771_co>:&nbsp;</b></span>You are welcome!</div><!--end:1705955771502--><><!--begin:1705955779089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705955778_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1705955779089--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi,\r\n\r\nIs the 24-Hour Hazwoper Occasional Site Worker course the same as the 24-Hour Hazardous Materials Technician Training?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Laura Belancik!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaura Belancik: Hi\r\nLaura Belancik: I am not sure if you can help me\r\nLaura Belancik: I have a technical question regarding the 24-Hour HAZWOPER Training\r\nTiffany: The HAZWOPER is not the same as the Emergency Response Technician Training.  Is that what you are asking?\r\nLaura Belancik: Yes\r\nLaura Belancik: Do you offer the Emergency Response Technician Training?\r\nTiffany: Here is a link to the Training you are asking about: https://csregs.com/collections/emergency-response-level-3-initial-training\r\nLaura Belancik: Thank You!\r\nTiffany: Is there anything else you need assistance with?\r\nLaura Belancik: Nope\r\nLaura Belancik: thank You\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330595193W4', 1705956688, 1705956876, 2, 23, 30, 8, 0, 0, 0, 0, 2138, 0, 0, 0, 0, 'Garrett', 'garrettjay@yahoo.com', '107.12.107.221', '219f1045c828ec648024afd3363a32f1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Clean Direct-cus-', 'What course is required to ship lithium ion batteries slightly larger then the size allowed by general public', '<div class=\'ca\'><div class=\'info_box\'><i>What course is required to ship lithium ion batteries slightly larger then the size allowed by general public</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705956690952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956690_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705956690952--><><!--begin:1705956701241--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956701_cv>:&nbsp;</b></span>fine thank</div><!--end:1705956701241--><><!--begin:1705956721891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956721_co>:&nbsp;</b></span>One moment please</div><!--end:1705956721891--><><!--begin:1705956809497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956809_co>:&nbsp;</b></span>My subject matter expert is currently not available can I shoot you an email or give you a call once I have an answer for you?</div><!--end:1705956809497--><><!--begin:1705956821415--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956821_cv>:&nbsp;</b></span>ok, email please</div><!--end:1705956821415--><><!--begin:1705956832440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956832_co>:&nbsp;</b></span>Sounds good!</div><!--end:1705956832440--><><!--begin:1705956856129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956855_co>:&nbsp;</b></span>I will get back with you once I have any update.</div><!--end:1705956856129--><><!--begin:1705956864528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705956864_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705956864528--><><!--begin:1705956874490--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1705956874_cv>:&nbsp;</b></span>no thank you</div><!--end:1705956874490--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What course is required to ship lithium ion batteries slightly larger then the size allowed by general public\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: fine thank\r\nTiffany: One moment please\r\nTiffany: My subject matter expert is currently not available can I shoot you an email or give you a call once I have an answer for you?\r\nGarrett: ok, email please\r\nTiffany: Sounds good!\r\nTiffany: I will get back with you once I have any update.\r\nTiffany: Is there anything else I can assist you with today?\r\nGarrett: no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3305972004N', 1705958694, 1705959078, 2, 23, 29, 5, 0, 0, 4, 0, 3496, 0, 0, 0, 0, 'James', 'james.woodworth@jax.org', '64.147.63.6', '5b0cc97fcf63418d658d71da390efeae', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-The Jackson Laboratory-cus-', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705958696766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958696_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705958696766--><><!--begin:1705958704841--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958704_cv>:&nbsp;</b></span>I&#39;m doing well, how are you?</div><!--end:1705958704841--><><!--begin:1705958729238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958729_co>:&nbsp;</b></span>I am good thank you</div><!--end:1705958729238--><><!--begin:1705958802594--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958802_cv>:&nbsp;</b></span>I&#39;m not sure if it submitted my question above</div><!--end:1705958802594--><><!--begin:1705958806529--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958806_cv>:&nbsp;</b></span>So here it is again.  I&#39;m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule. I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.</div><!--end:1705958806529--><><!--begin:1705958915629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958915_co>:&nbsp;</b></span>One moment please</div><!--end:1705958915629--><><!--begin:1705958965109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705958964_co>:&nbsp;</b></span>The class is still pending at this time.  </div><!--end:1705958965109--><><!--begin:1705958981308--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705958981_cv>:&nbsp;</b></span>OK - What are the hours if it is confirmed?</div><!--end:1705958981308--><><!--begin:1705959005214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959005_co>:&nbsp;</b></span>Management will make the inal status update by 02/07/24</div><!--end:1705959005214--><><!--begin:1705959008228--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959008_cv>:&nbsp;</b></span>Specifically I have a 4:30 PM obligation about 40 minutes away from the class location on the last day</div><!--end:1705959008228--><><!--begin:1705959016438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959016_co>:&nbsp;</b></span>8am -6 4/10 hour days</div><!--end:1705959016438--><><!--begin:1705959024236--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959024_cv>:&nbsp;</b></span>OK thanks</div><!--end:1705959024236--><><!--begin:1705959044934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705959044_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1705959044934--><><!--begin:1705959074707--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1705959074_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1705959074707--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule.  I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.\r\nTiffany has joined the chat.\r\nTiffany: Hi, James!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames: I&#39;m doing well, how are you?\r\nTiffany: I am good thank you\r\nJames: I&#39;m not sure if it submitted my question above\r\nJames: So here it is again.  I&#39;m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I need more information as to start times so I can set my schedule. I would also like to confirm that the class is scheduled as my colleague has had his course cancelled due to low enrollment.\r\nTiffany: One moment please\r\nTiffany: The class is still pending at this time.  \r\nJames: OK - What are the hours if it is confirmed?\r\nTiffany: Management will make the inal status update by 02/07/24\r\nJames: Specifically I have a 4:30 PM obligation about 40 minutes away from the class location on the last day\r\nTiffany: 8am -6 4/10 hour days\r\nJames: OK thanks\r\nTiffany: Is there anything else I can assist you with today?\r\nJames: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330598550M2', 1705960044, 1705960329, 2, 23, 29, 6, 0, 0, 5, 0, 3894, 0, 0, 0, 0, 'Zachery Shafer', 'zachery.shafer@aecom.com', '208.127.65.179', '78df35e42f3d8a53e677b5fa4496d684', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-AECOM-cus-', 'I\'m looking for my certification.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m looking for my certification.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1705960045867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960045_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zachery Shafer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1705960045867--><><!--begin:1705960055688--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960055_cv>:&nbsp;</b></span>Well</div><!--end:1705960055688--><><!--begin:1705960070217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960070_co>:&nbsp;</b></span>When did you complete the course?</div><!--end:1705960070217--><><!--begin:1705960118929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960118_co>:&nbsp;</b></span>I see you did a 40 HAZ with us in 2019</div><!--end:1705960118929--><><!--begin:1705960125577--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960125_cv>:&nbsp;</b></span>Yes</div><!--end:1705960125577--><><!--begin:1705960130113--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960130_cv>:&nbsp;</b></span>That&#39;s it</div><!--end:1705960130113--><><!--begin:1705960140465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960140_co>:&nbsp;</b></span>To reissue a certificate there is a fee</div><!--end:1705960140465--><><!--begin:1705960150465--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960150_cv>:&nbsp;</b></span>okay. what is htat</div><!--end:1705960150465--><><!--begin:1705960153993--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960154_cv>:&nbsp;</b></span>*that</div><!--end:1705960153993--><><!--begin:1705960154779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960154_co>:&nbsp;</b></span>To submit a request please use the following link: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1705960154779--><><!--begin:1705960189147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960189_co>:&nbsp;</b></span>$10 for PDF plus $12.50 if you also want another copy sent via US Mail.  </div><!--end:1705960189147--><><!--begin:1705960193069--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960193_cv>:&nbsp;</b></span>Cool. So if I fill this out, you&#39;ll send it to me.</div><!--end:1705960193069--><><!--begin:1705960221204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960221_co>:&nbsp;</b></span>Are you still with AECOM?</div><!--end:1705960221204--><><!--begin:1705960249714--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960249_cv>:&nbsp;</b></span>Yes</div><!--end:1705960249714--><><!--begin:1705960287291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960287_co>:&nbsp;</b></span>Yes follow the steps and we can get you a reissued certificate</div><!--end:1705960287291--><><!--begin:1705960300106--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960300_cv>:&nbsp;</b></span>Great. Thnaks.</div><!--end:1705960300106--><><!--begin:1705960305678--><div class=\'cv\'><span class=\'notranslate\'><b>Zachery Shafer<timestamp_1705960305_cv>:&nbsp;</b></span>*Thanks</div><!--end:1705960305678--><><!--begin:1705960323366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1705960323_co>:&nbsp;</b></span>You <br>are welcome!</div><!--end:1705960323366--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m looking for my certification.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zachery Shafer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZachery Shafer: Well\r\nTiffany: When did you complete the course?\r\nTiffany: I see you did a 40 HAZ with us in 2019\r\nZachery Shafer: Yes\r\nZachery Shafer: That&#39;s it\r\nTiffany: To reissue a certificate there is a fee\r\nZachery Shafer: okay. what is htat\r\nZachery Shafer: *that\r\nTiffany: To submit a request please use the following link: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: $10 for PDF plus $12.50 if you also want another copy sent via US Mail.  \r\nZachery Shafer: Cool. So if I fill this out, you&#39;ll send it to me.\r\nTiffany: Are you still with AECOM?\r\nZachery Shafer: Yes\r\nTiffany: Yes follow the steps and we can get you a reissued certificate\r\nZachery Shafer: Great. Thnaks.\r\nZachery Shafer: *Thanks\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33066085352', 1706022342, 1706022589, 2, 23, 24, 5, 0, 0, 5, 0, 2448, 0, 0, 0, 0, 'Eric W. Weaver', 'eric.weaver@aptim.com', '74.215.200.244', 'fb4d18dc5bc7232d07e8f425cc496976', 'Select Area of Inquiry:-_-Other-cus-Company-_-Aptim-cus-', 'I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706022345340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022345_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric W. Weaver</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706022345340--><><!--begin:1706022370747--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022370_cv>:&nbsp;</b></span>I am good, thanks for asking.</div><!--end:1706022370747--><><!--begin:1706022419631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022419_co>:&nbsp;</b></span>I will get you the receipt for order #24799 in a moment</div><!--end:1706022419631--><><!--begin:1706022440687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022440_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706022440687--><><!--begin:1706022458208--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022458_cv>:&nbsp;</b></span>No there is not.</div><!--end:1706022458208--><><!--begin:1706022473867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022473_co>:&nbsp;</b></span>I email has been sent</div><!--end:1706022473867--><><!--begin:1706022537109--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022537_cv>:&nbsp;</b></span>I have received it. Thank you very much.</div><!--end:1706022537109--><><!--begin:1706022547019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706022546_co>:&nbsp;</b></span>You are most welcome! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> if you need anything else.<br><br>Have a great day!</div><!--end:1706022547019--><><!--begin:1706022568691--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706022568_cv>:&nbsp;</b></span>You do the same.</div><!--end:1706022568691--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need a copy of the invoice for the training that I paid for sent to my email address at: eric.weaver@aptim.com I need this today so that I can approve my credit card expenses. THank ypou.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric W. Weaver!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric W. Weaver: I am good, thanks for asking.\r\nTiffany: I will get you the receipt for order #24799 in a moment\r\nTiffany: Is there anything else I can assist you with today?\r\nEric W. Weaver: No there is not.\r\nTiffany: I email has been sent\r\nEric W. Weaver: I have received it. Thank you very much.\r\nTiffany: You are most welcome! My name is Tiffany, and you can reach me via email or by phone at tel:8007112706 if you need anything else.Have a great day!\r\nEric W. Weaver: You do the same.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330758327H5', 1706119814, 1706120231, 2, 23, 22, 4, 0, 0, 0, 0, 3271, 0, 0, 0, 0, 'Hector Tapia', 'htapia@regenesis.com', '64.191.95.2', '13700e48f3ad69565e16d75274cd1240', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Regenesis-cus-', 'Can you please tell me if my certifications expired? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please tell me if my certifications expired? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706119817607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119817_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hector Tapia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706119817607--><><!--begin:1706119830755--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706119830_cv>:&nbsp;</b></span>I&#39;m good and you?</div><!--end:1706119830755--><><!--begin:1706119866969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119866_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706119866969--><><!--begin:1706119920313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119920_co>:&nbsp;</b></span>I do see you are due for the DOT and IATA and those will need to be purchased if you want to take them.  That last ones I see completed with us were in 2018</div><!--end:1706119920313--><><!--begin:1706119972989--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706119973_cv>:&nbsp;</b></span>sounds good, I will take them now. Thank you</div><!--end:1706119972989--><><!--begin:1706120031891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120031_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120031891--><><!--begin:1706120040192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120040_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120040192--><><!--begin:1706120103014--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120103_cv>:&nbsp;</b></span>should I take the refresher for DOT or complete one?</div><!--end:1706120103014--><><!--begin:1706120133067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120132_co>:&nbsp;</b></span>They are both the same length so I would take the initial again since it has been so long</div><!--end:1706120133067--><><!--begin:1706120146505--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120146_cv>:&nbsp;</b></span>sounds good, thanks again.</div><!--end:1706120146505--><><!--begin:1706120167129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120166_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120167129--><><!--begin:1706120210586--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120210_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706120210586--><><!--begin:1706120228057--><div class=\'cv\'><span class=\'notranslate\'><b>Hector Tapia<timestamp_1706120228_cv>:&nbsp;</b></span>Thanks, you too?</div><!--end:1706120228057--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please tell me if my certifications expired? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Hector Tapia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHector Tapia: I&#39;m good and you?\r\nTiffany: I am good thank you\r\nTiffany: I do see you are due for the DOT and IATA and those will need to be purchased if you want to take them.  That last ones I see completed with us were in 2018\r\nHector Tapia: sounds good, I will take them now. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nHector Tapia: should I take the refresher for DOT or complete one?\r\nTiffany: They are both the same length so I would take the initial again since it has been so long\r\nHector Tapia: sounds good, thanks again.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nHector Tapia: Thanks, you too?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('330758478WH', 1706119972, 1706120498, 2, 23, 29, 9, 0, 0, 0, 0, 3707, 0, 0, 0, 0, 'Dawit Melaku', 'dave.melaku15@gmail.com', '76.100.168.41', 'ba8c9d44169293a11ee86df74b0449aa', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ERM-cus-', 'Receipt for my registration. I am going to use that for reimbursement purpose.', '<div class=\'ca\'><div class=\'info_box\'><i>Receipt for my registration. I am going to use that for reimbursement purpose.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706119974317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706119974_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dawit Melaku</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706119974317--><><!--begin:1706119984702--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706119984_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1706119984702--><><!--begin:1706120047962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120047_co>:&nbsp;</b></span>I just sent you an email with the receipt</div><!--end:1706120047962--><><!--begin:1706120057705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120057_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120057705--><><!--begin:1706120080501--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120080_cv>:&nbsp;</b></span>I have registered for OSHA 40 hour training and completed the course. I don&#39;t think I have a receipt for the registration.</div><!--end:1706120080501--><><!--begin:1706120093559--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120093_co>:&nbsp;</b></span>I just sent you an email with the receipt</div><!--end:1706120093559--><><!--begin:1706120105986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120105_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120105986--><><!--begin:1706120157132--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120157_cv>:&nbsp;</b></span>Oh you did already?</div><!--end:1706120157132--><><!--begin:1706120174283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120174_co>:&nbsp;</b></span>Yes</div><!--end:1706120174283--><><!--begin:1706120178536--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120178_cv>:&nbsp;</b></span>I didn&#39;t get it yet.</div><!--end:1706120178536--><><!--begin:1706120194817--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120194_cv>:&nbsp;</b></span>got it</div><!--end:1706120194817--><><!--begin:1706120203145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120202_co>:&nbsp;</b></span>Great!</div><!--end:1706120203145--><><!--begin:1706120244329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120244_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706120244329--><><!--begin:1706120290384--><div class=\'cv\'><span class=\'notranslate\'><b>Dawit Melaku<timestamp_1706120290_cv>:&nbsp;</b></span>Thanks.</div><!--end:1706120290384--><><!--begin:1706120407889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120407_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706120407889--><><!--begin:1706120412433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706120412_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706120412433--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Receipt for my registration. I am going to use that for reimbursement purpose.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dawit Melaku!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDawit Melaku: Hi Tiffany\r\nTiffany: I just sent you an email with the receipt\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: I have registered for OSHA 40 hour training and completed the course. I don&#39;t think I have a receipt for the registration.\r\nTiffany: I just sent you an email with the receipt\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: Oh you did already?\r\nTiffany: Yes\r\nDawit Melaku: I didn&#39;t get it yet.\r\nDawit Melaku: got it\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nDawit Melaku: Thanks.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330844350QQ', 1706205847, 1706206606, 2, 23, 32, 8, 0, 0, 5, 1, 4712, 0, 0, 0, 0, 'Richard Evans', 'rick.evans@stantec.com', '4.15.122.10', 'cf169d3dbaeadb851e33f1bfbd3cd616', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stantec-cus-', 'Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706205850416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706205850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard Evans</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706205850416--><><!--begin:1706205887224--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706205887_cv>:&nbsp;</b></span>Good thanks</div><!--end:1706205887224--><><!--begin:1706205911873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706205911_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1706205911873--><><!--begin:1706205921381--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706205921_cv>:&nbsp;</b></span>Thank you</div><!--end:1706205921381--><><!--begin:1706206027517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206027_co>:&nbsp;</b></span>I see you completed the 8-Hour with us in 2020, 2021, and 2022 but I do not see a course completed under your name for 2023 </div><!--end:1706206027517--><><!--begin:1706206073942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206073_co>:&nbsp;</b></span>Are you sure you did not use another vendor?</div><!--end:1706206073942--><><!--begin:1706206103236--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206103_cv>:&nbsp;</b></span>Yes, I will upload email confirmation</div><!--end:1706206103236--><><!--begin:1706206156834--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206156_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Refresher_Confirmation.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> Refresher_Confirmation.pdf</a></span></div> </div><!--end:1706206156834--><><!--begin:1706206252497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206252_co>:&nbsp;</b></span>Aw I see it is under Rick I was looking for </div><!--end:1706206252497--><><!--begin:1706206259065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206258_co>:&nbsp;</b></span>Richard</div><!--end:1706206259065--><><!--begin:1706206273585--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206273_cv>:&nbsp;</b></span>Oh haha, yes that happens</div><!--end:1706206273585--><><!--begin:1706206286640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206286_co>:&nbsp;</b></span>Is this the correct address: Rick Evans<br>Stantec Consulting Services<br>101 Providence Mine Road<br># 202<br>Nevada City CA 95959 </div><!--end:1706206286640--><><!--begin:1706206319725--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206319_cv>:&nbsp;</b></span>Correct</div><!--end:1706206319725--><><!--begin:1706206344489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206344_co>:&nbsp;</b></span>I do show we sent it at the end of Dec 2023.</div><!--end:1706206344489--><><!--begin:1706206382554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206382_co>:&nbsp;</b></span>I have checked with my manager and can provide a PDF copy at no fee since you did not receive the hard copy. Will that work?</div><!--end:1706206382554--><><!--begin:1706206430845--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206430_cv>:&nbsp;</b></span>Hmm, yes I think so, they did not indicate I had any mail. It is a small office though. A PDF version should be fine, I appreciate it. </div><!--end:1706206430845--><><!--begin:1706206471402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206471_co>:&nbsp;</b></span>Of course! I will get you an email out shortly.  Is there anything else I can assist you with today?</div><!--end:1706206471402--><><!--begin:1706206526989--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Evans<timestamp_1706206527_cv>:&nbsp;</b></span>No, that was all, thank you very much!</div><!--end:1706206526989--><><!--begin:1706206573236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706206573_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706206573236--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I still haven\'t received my HAZWOPER 8-hr Refresher certificate and apparently neither has my company. Completed on 12/27/2023\r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard Evans!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard Evans: Good thanks\r\nTiffany: One moment while I look you up\r\nRichard Evans: Thank you\r\nTiffany: I see you completed the 8-Hour with us in 2020, 2021, and 2022 but I do not see a course completed under your name for 2023 \r\nTiffany: Are you sure you did not use another vendor?\r\nRichard Evans: Yes, I will upload email confirmation\r\nRichard Evans:  Refresher_Confirmation.pdf \r\nTiffany: Aw I see it is under Rick I was looking for \r\nTiffany: Richard\r\nRichard Evans: Oh haha, yes that happens\r\nTiffany: Is this the correct address: Rick EvansStantec Consulting Services101 Providence Mine Road# 202Nevada City CA 95959 \r\nRichard Evans: Correct\r\nTiffany: I do show we sent it at the end of Dec 2023.\r\nTiffany: I have checked with my manager and can provide a PDF copy at no fee since you did not receive the hard copy. Will that work?\r\nRichard Evans: Hmm, yes I think so, they did not indicate I had any mail. It is a small office though. A PDF version should be fine, I appreciate it. \r\nTiffany: Of course! I will get you an email out shortly.  Is there anything else I can assist you with today?\r\nRichard Evans: No, that was all, thank you very much!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('330855598KY', 1706217086, 1706217373, 2, 23, 24, 4, 0, 0, 5, 0, 4861, 509, 0, 0, 0, 'Fernando Pacheco', 'fernando.pacheco@yara.com', '47.201.157.21', 'f1d65928de529972b534d798c9632d85', 'Select Area of Inquiry:-_-Other-cus-Company-_-Yara North America-cus-', 'How do I re-print my certificate of completion?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I re-print my certificate of completion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706217090324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217090_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Fernando Pacheco</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706217090324--><><!--begin:1706217111625--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217111_cv>:&nbsp;</b></span>Hi, doing great.</div><!--end:1706217111625--><><!--begin:1706217124856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217124_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. </div><!--end:1706217124856--><><!--begin:1706217153106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217152_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1706217153106--><><!--begin:1706217207354--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217207_cv>:&nbsp;</b></span>I just need to know the expiration date on the certificate.</div><!--end:1706217207354--><><!--begin:1706217213714--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217213_cv>:&nbsp;</b></span>is this available for free and quickly?</div><!--end:1706217213714--><><!--begin:1706217218446--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217218_cv>:&nbsp;</b></span>do you guys keep records?</div><!--end:1706217218446--><><!--begin:1706217231930--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217231_cv>:&nbsp;</b></span>still employed with the company that paid for the training</div><!--end:1706217231930--><><!--begin:1706217283497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217283_co>:&nbsp;</b></span>I see you completed the DOT on 03/03/21 so it needs to be recertified by 03/03/2024.  </div><!--end:1706217283497--><><!--begin:1706217305868--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217305_cv>:&nbsp;</b></span>That&#39;s exactly what I needed.  Need to re-take it.  Thank you!</div><!--end:1706217305868--><><!--begin:1706217320056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217319_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706217320056--><><!--begin:1706217334242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217334_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706217334242--><><!--begin:1706217345928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217345_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher</a></div><!--end:1706217345928--><><!--begin:1706217354272--><div class=\'cv\'><span class=\'notranslate\'><b>Fernando Pacheco<timestamp_1706217354_cv>:&nbsp;</b></span>nope, that is all. take care.</div><!--end:1706217354272--><><!--begin:1706217364321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217364_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706217364321--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I re-print my certificate of completion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Fernando Pacheco!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFernando Pacheco: Hi, doing great.\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nFernando Pacheco: I just need to know the expiration date on the certificate.\r\nFernando Pacheco: is this available for free and quickly?\r\nFernando Pacheco: do you guys keep records?\r\nFernando Pacheco: still employed with the company that paid for the training\r\nTiffany: I see you completed the DOT on 03/03/21 so it needs to be recertified by 03/03/2024.  \r\nFernando Pacheco: That&#39;s exactly what I needed.  Need to re-take it.  Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant-refresher\r\nFernando Pacheco: nope, that is all. take care.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3308560979J', 1706217590, 1706218195, 2, 23, 28, 6, 0, 0, 0, 0, 3308, 0, 0, 0, 0, 'Caleb Robinson', 'caleb.robinson@yara.com', '35.138.202.34', '8b670b5e8c7a34845483c109d4740d77', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Yara North America-cus-', 'Need to know when my certification expired for Hazmat DOT training.', '<div class=\'ca\'><div class=\'info_box\'><i>Need to know when my certification expired for Hazmat DOT training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706217592231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217592_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Caleb Robinson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706217592231--><><!--begin:1706217618920--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706217618_cv>:&nbsp;</b></span>Doing well. You?</div><!--end:1706217618920--><><!--begin:1706217648280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217648_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706217648280--><><!--begin:1706217652080--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217651_co>:&nbsp;</b></span>One moment pleae</div><!--end:1706217652080--><><!--begin:1706217703774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217703_co>:&nbsp;</b></span>I see the last DOT you did with us was in 2018 so if you have not recertified since then you are already due now.  </div><!--end:1706217703774--><><!--begin:1706217774916--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706217774_cv>:&nbsp;</b></span>Okay thank you for the information. I will be in touch once I get clearance from my management team to be recertified.  </div><!--end:1706217774916--><><!--begin:1706217831105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217830_co>:&nbsp;</b></span>Once you have receieved approval you can register directly on our website</div><!--end:1706217831105--><><!--begin:1706217840225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217840_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1706217840225--><><!--begin:1706217851017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706217850_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706217851017--><><!--begin:1706218151931--><div class=\'cv\'><span class=\'notranslate\'><b>Caleb Robinson<timestamp_1706218151_cv>:&nbsp;</b></span>Thank you! No all set for now. </div><!--end:1706218151931--><><!--begin:1706218179000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706218178_co>:&nbsp;</b></span>Great!</div><!--end:1706218179000--><><!--begin:1706218190930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706218190_co>:&nbsp;</b></span>If you need anything else. My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706218190930--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need to know when my certification expired for Hazmat DOT training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Caleb Robinson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCaleb Robinson: Doing well. You?\r\nTiffany: I am good thank you\r\nTiffany: One moment pleae\r\nTiffany: I see the last DOT you did with us was in 2018 so if you have not recertified since then you are already due now.  \r\nCaleb Robinson: Okay thank you for the information. I will be in touch once I get clearance from my management team to be recertified.  \r\nTiffany: Once you have receieved approval you can register directly on our website\r\nTiffany: https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTiffany: Is there anything else I can assist you with today?\r\nCaleb Robinson: Thank you! No all set for now. \r\nTiffany: Great!\r\nTiffany: If you need anything else. My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330919377QC', 1706280853, 1706282517, 2, 23, 11, 7, 0, 0, 5, 0, 7757, 0, 0, 0, 0, 'Debbie Westphal', 'debbie.westphal@spicergroup.com', '71.89.138.162', '7437ee973346ca30b9dfb5b8cae65ba5', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Spicer Group-cus-', 'After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? ', '<div class=\'ca\'><div class=\'info_box\'><i>After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706280856808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706280856_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Debbie Westphal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706280856808--><><!--begin:1706280888150--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280888_cv>:&nbsp;</b></span>I am good. How are you?</div><!--end:1706280888150--><><!--begin:1706280905026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706280904_co>:&nbsp;</b></span>I am good thank you! Students have 90 days from the date they are registered to complete online training courses. </div><!--end:1706280905026--><><!--begin:1706280958679--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280959_cv>:&nbsp;</b></span>Great, I signed a handful of people up on 1/11 and 1/12 so if they have not yet completed, then they will have until March to complete?</div><!--end:1706280958679--><><!--begin:1706280977588--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706280977_cv>:&nbsp;</b></span>April*</div><!--end:1706280977588--><><!--begin:1706281053426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281053_co>:&nbsp;</b></span>I would have to look up each student to provide accuate information.  </div><!--end:1706281053426--><><!--begin:1706281067131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281066_co>:&nbsp;</b></span>Do you want to give me one or more student names to look up?</div><!--end:1706281067131--><><!--begin:1706281118621--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281118_cv>:&nbsp;</b></span>Matt Ross? Andy Schafer?</div><!--end:1706281118621--><><!--begin:1706281177189--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281177_cv>:&nbsp;</b></span>I have 4 total employees to start/complete the 40hr. and I have 8 total employees to start/complete the 8hr</div><!--end:1706281177189--><><!--begin:1706281184237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281184_co>:&nbsp;</b></span>Matt and Andy&#39;s course expiration date is May 2, 2024</div><!--end:1706281184237--><><!--begin:1706281247890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281247_co>:&nbsp;</b></span>Do you want me to look at anyone else for you?</div><!--end:1706281247890--><><!--begin:1706281420087--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281419_co>:&nbsp;</b></span>When you log into your group manager account you can select any student and show details on the course they are assigned to and it will show the end dates which are their expiration dates.</div><!--end:1706281420087--><><!--begin:1706281478914--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281479_cv>:&nbsp;</b></span>I assume the others are the same because they were all signed up the same day.</div><!--end:1706281478914--><><!--begin:1706281540267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281540_co>:&nbsp;</b></span>I cannot confirm without looking at each student.  Their expiration dates are set once they accept the course invites and some students may have accepted before others.  </div><!--end:1706281540267--><><!--begin:1706281590418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281590_co>:&nbsp;</b></span>Lance Koko has until 04/28/24</div><!--end:1706281590418--><><!--begin:1706281657500--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281657_cv>:&nbsp;</b></span>Jake Quinn? Rick Brown? Blaine Ball?</div><!--end:1706281657500--><><!--begin:1706281663500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281663_co>:&nbsp;</b></span>Jake Quinn and Hunter Strzynski until 05/02/2024</div><!--end:1706281663500--><><!--begin:1706281675578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281675_co>:&nbsp;</b></span>Kevin Allen completed it on 012424</div><!--end:1706281675578--><><!--begin:1706281731182--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706281731_cv>:&nbsp;</b></span>Tom Dengler? Phil Welsh? Lucas Hanson? Scott Goss? Kurt Engelhardt?</div><!--end:1706281731182--><><!--begin:1706281762092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281761_co>:&nbsp;</b></span>Thomas Dengler and Kurt Engelhardt have until 05/05/24</div><!--end:1706281762092--><><!--begin:1706281792562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281792_co>:&nbsp;</b></span>Scott Goss has until 05/04/24</div><!--end:1706281792562--><><!--begin:1706281880432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281880_co>:&nbsp;</b></span>Richard Brown has until 04/21/24</div><!--end:1706281880432--><><!--begin:1706281895065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706281894_co>:&nbsp;</b></span>Blaine Ball has until 04/23/24</div><!--end:1706281895065--><><!--begin:1706282045933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282045_co>:&nbsp;</b></span>I do not show Phil Welsh or Lucas Hanson so they might have not accepted invites yet.  My system is forzen at the moment now so I have to wait.</div><!--end:1706282045933--><><!--begin:1706282114205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282114_co>:&nbsp;</b></span>Yes I confirmed neither of them has accepted the course invite so their end/expiration date is not set yet.  </div><!--end:1706282114205--><><!--begin:1706282137361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282137_co>:&nbsp;</b></span>Do you need me to look into anyone else?</div><!--end:1706282137361--><><!--begin:1706282160273--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282160_cv>:&nbsp;</b></span>perfect, thank you! So it is 90 days from their acceptance?</div><!--end:1706282160273--><><!--begin:1706282168129--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282168_cv>:&nbsp;</b></span>You were very helpful!! I appreciate it.</div><!--end:1706282168129--><><!--begin:1706282171025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282170_co>:&nbsp;</b></span>Yes</div><!--end:1706282171025--><><!--begin:1706282175601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282175_co>:&nbsp;</b></span>Of course!</div><!--end:1706282175601--><><!--begin:1706282178897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282178_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1706282178897--><><!--begin:1706282195673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282195_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1706282195673--><><!--begin:1706282505049--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie Westphal<timestamp_1706282505_cv>:&nbsp;</b></span>no, that was all for today. thank you. have a great day</div><!--end:1706282505049--><><!--begin:1706282516268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706282516_co>:&nbsp;</b></span>You as well!</div><!--end:1706282516268--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'After signing employees up to take the 8hr or 40hr HAZWOPER training - is there an expiration date for them to complete it? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Debbie Westphal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDebbie Westphal: I am good. How are you?\r\nTiffany: I am good thank you! Students have 90 days from the date they are registered to complete online training courses. \r\nDebbie Westphal: Great, I signed a handful of people up on 1/11 and 1/12 so if they have not yet completed, then they will have until March to complete?\r\nDebbie Westphal: April*\r\nTiffany: I would have to look up each student to provide accuate information.  \r\nTiffany: Do you want to give me one or more student names to look up?\r\nDebbie Westphal: Matt Ross? Andy Schafer?\r\nDebbie Westphal: I have 4 total employees to start/complete the 40hr. and I have 8 total employees to start/complete the 8hr\r\nTiffany: Matt and Andy&#39;s course expiration date is May 2, 2024\r\nTiffany: Do you want me to look at anyone else for you?\r\nTiffany: When you log into your group manager account you can select any student and show details on the course they are assigned to and it will show the end dates which are their expiration dates.\r\nDebbie Westphal: I assume the others are the same because they were all signed up the same day.\r\nTiffany: I cannot confirm without looking at each student.  Their expiration dates are set once they accept the course invites and some students may have accepted before others.  \r\nTiffany: Lance Koko has until 04/28/24\r\nDebbie Westphal: Jake Quinn? Rick Brown? Blaine Ball?\r\nTiffany: Jake Quinn and Hunter Strzynski until 05/02/2024\r\nTiffany: Kevin Allen completed it on 012424\r\nDebbie Westphal: Tom Dengler? Phil Welsh? Lucas Hanson? Scott Goss? Kurt Engelhardt?\r\nTiffany: Thomas Dengler and Kurt Engelhardt have until 05/05/24\r\nTiffany: Scott Goss has until 05/04/24\r\nTiffany: Richard Brown has until 04/21/24\r\nTiffany: Blaine Ball has until 04/23/24\r\nTiffany: I do not show Phil Welsh or Lucas Hanson so they might have not accepted invites yet.  My system is forzen at the moment now so I have to wait.\r\nTiffany: Yes I confirmed neither of them has accepted the course invite so their end/expiration date is not set yet.  \r\nTiffany: Do you need me to look into anyone else?\r\nDebbie Westphal: perfect, thank you! So it is 90 days from their acceptance?\r\nDebbie Westphal: You were very helpful!! I appreciate it.\r\nTiffany: Yes\r\nTiffany: Of course!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nDebbie Westphal: no, that was all for today. thank you. have a great day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330924934BN', 1706286421, 1706287217, 2, 23, 22, 2, 0, 0, 0, 0, 2172, 0, 0, 0, 0, 'Brandon King', 'vaidnbk@aol.com', '167.29.0.4', '03b53750037531de691caf3b350c6535', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-City of Memphis-cus-', 'Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706286424052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706286423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brandon King</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706286424052--><><!--begin:1706286434625--><div class=\'cv\'><span class=\'notranslate\'><b>Brandon King<timestamp_1706286434_cv>:&nbsp;</b></span>Doing great</div><!--end:1706286434625--><><!--begin:1706286464400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706286464_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1706286464400--><><!--begin:1706287215279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706287215_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706287215279--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you provide my previous certificate for HAZWOPER? I need a copy to provide to my new employer for refresher approval. I was employed with Tioga Environmental, and my work email was bking@tiogaenv.com \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brandon King!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrandon King: Doing great\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('330930613XQ', 1706292103, 1706292411, 2, 23, 25, 8, 0, 0, 0, 0, 1713, 0, 0, 0, 0, 'KP', 'kyunghee.p@nexien.com', '73.200.235.217', 'aab6f8837c2b51cc5be70774176aeaf1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Nexien-cus-', 'Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?', '<div class=\'ca\'><div class=\'info_box\'><i>Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706292105962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292105_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>KP</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706292105962--><><!--begin:1706292119754--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292118_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1706292119754--><><!--begin:1706292152853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292152_co>:&nbsp;</b></span>Our PPE online training is per OSHA 29 CFR 1910.132</div><!--end:1706292152853--><><!--begin:1706292214889--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292214_cv>:&nbsp;</b></span>Okay. I need to find a course that includes 29CFR 1915 Subpart I</div><!--end:1706292214889--><><!--begin:1706292237962--><div class=\'cv\'><span class=\'notranslate\'><b>KP<timestamp_1706292237_cv>:&nbsp;</b></span>Thanks for the information</div><!--end:1706292237962--><><!--begin:1706292262410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292262_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706292262410--><><!--begin:1706292411939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706292411_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706292411939--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Good afternoon, do you offer Personal Protective Equipment training (29CFR 1915 Subpart I)?\r\nTiffany has joined the chat.\r\nTiffany: Hi, KP!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKP: Hi Tiffany\r\nTiffany: Our PPE online training is per OSHA 29 CFR 1910.132\r\nKP: Okay. I need to find a course that includes 29CFR 1915 Subpart I\r\nKP: Thanks for the information\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('330943646QJ', 1706305143, 1706305926, 2, 23, 32, 8, 0, 0, 0, 0, 5146, 0, 0, 0, 0, 'Kevin Euser', 'keuser@wwclyde.net', '207.173.249.124', 'a3febf462ec99e9b42cd3386d833ca52', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-W.W. Clyde-cus-', 'I don\'t know what my Client ID is to set up my trainings.', '<div class=\'ca\'><div class=\'info_box\'><i>I don\'t know what my Client ID is to set up my trainings.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706305145899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305145_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Euser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706305145899--><><!--begin:1706305158307--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305157_cv>:&nbsp;</b></span>Great, thanks</div><!--end:1706305158307--><><!--begin:1706305165837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305165_co>:&nbsp;</b></span>You should not have to use a client ID please be sure you are on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1706305165837--><><!--begin:1706305243207--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305241_cv>:&nbsp;</b></span>That is where I was trying to send out one of my trainings.  As soon as I click send email it kicks it over to another web page called Firmwater LMS.</div><!--end:1706305243207--><><!--begin:1706305256083--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305254_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=B7JqzAGEGyzP.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/B7JqzAGEGyzP.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>B7JqzAGEGyzP.png</a></div> </div><!--end:1706305256083--><><!--begin:1706305313902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305313_co>:&nbsp;</b></span>Please click the link and see if you are redirected to that Firmwater page again</div><!--end:1706305313902--><><!--begin:1706305314893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305314_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1706305314893--><><!--begin:1706305336087--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305335_co>:&nbsp;</b></span>Oh wait I understand what you are saying now</div><!--end:1706305336087--><><!--begin:1706305363700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305363_co>:&nbsp;</b></span>The site might be having an issue.  What is the students email address and I can try to invite them from my end for you</div><!--end:1706305363700--><><!--begin:1706305420779--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305419_cv>:&nbsp;</b></span>I have eight people that I need to send it to so might be a hassle. Should I try another time to see if it fixes itself?</div><!--end:1706305420779--><><!--begin:1706305457013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305456_co>:&nbsp;</b></span>If you perfer to wait that will work hopefully it will be resolved today.</div><!--end:1706305457013--><><!--begin:1706305475197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305475_co>:&nbsp;</b></span>Did you company name change from IHC Scott, Inc to W.W. Clyde?</div><!--end:1706305475197--><><!--begin:1706305491205--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305489_cv>:&nbsp;</b></span>Yes it did.</div><!--end:1706305491205--><><!--begin:1706305504381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305504_co>:&nbsp;</b></span>Thank you I will update the account now</div><!--end:1706305504381--><><!--begin:1706305517441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305517_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706305517441--><><!--begin:1706305530736--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Euser<timestamp_1706305529_cv>:&nbsp;</b></span>That will be it for today, thanks</div><!--end:1706305530736--><><!--begin:1706305594100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305593_co>:&nbsp;</b></span>Great!</div><!--end:1706305594100--><><!--begin:1706305613467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305613_co>:&nbsp;</b></span>If you think of anything else please let me know</div><!--end:1706305613467--><><!--begin:1706305682187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706305682_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706305682187--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I don\'t know what my Client ID is to set up my trainings.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Euser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Euser: Great, thanks\r\nTiffany: You should not have to use a client ID please be sure you are on https://csregsonline.com/\r\nKevin Euser: That is where I was trying to send out one of my trainings.  As soon as I click send email it kicks it over to another web page called Firmwater LMS.\r\nKevin Euser: B7JqzAGEGyzP.png \r\nTiffany: Please click the link and see if you are redirected to that Firmwater page again\r\nTiffany: https://csregsonline.com/\r\nTiffany: Oh wait I understand what you are saying now\r\nTiffany: The site might be having an issue.  What is the students email address and I can try to invite them from my end for you\r\nKevin Euser: I have eight people that I need to send it to so might be a hassle. Should I try another time to see if it fixes itself?\r\nTiffany: If you perfer to wait that will work hopefully it will be resolved today.\r\nTiffany: Did you company name change from IHC Scott, Inc to W.W. Clyde?\r\nKevin Euser: Yes it did.\r\nTiffany: Thank you I will update the account now\r\nTiffany: Is there anything else I can assist you with today?\r\nKevin Euser: That will be it for today, thanks\r\nTiffany: Great!\r\nTiffany: If you think of anything else please let me know\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331177374CZ', 1706538843, 1706539241, 2, 23, 4, 2, 0, 0, 0, 0, 3763, 0, 0, 0, 0, 'Sergio Ballesteros ', 'sergio.osorio@etssi.com', '12.22.19.114', 'a8c28b5410bdb999dd2721ea7ef990f5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Electro-Tech Services-cus-', 'I have not received my DOT hazmat transportation certificate yet', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my DOT hazmat transportation certificate yet</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706538845850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538845_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sergio Ballesteros </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706538845850--><><!--begin:1706538868886--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538869_cv>:&nbsp;</b></span>Hi, good morning Tiffany</div><!--end:1706538868886--><><!--begin:1706538889924--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538890_cv>:&nbsp;</b></span>I would like to ask for my DOT hazmat Transportation certificate</div><!--end:1706538889924--><><!--begin:1706538903596--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538903_co>:&nbsp;</b></span>We sent your certificate via US Mail on 01/11/24 to the below address</div><!--end:1706538903596--><><!--begin:1706538904726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706538904_co>:&nbsp;</b></span>EHS Certificate Enclosed<br>Electro-Tech Services<br>7201 Intermodal Drive #B<br>Louisville KY 40258</div><!--end:1706538904726--><><!--begin:1706538955305--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538955_cv>:&nbsp;</b></span>Ok</div><!--end:1706538955305--><><!--begin:1706538969551--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538969_cv>:&nbsp;</b></span>Also, I would like to receive it in digital formato </div><!--end:1706538969551--><><!--begin:1706538976323--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538976_cv>:&nbsp;</b></span>Format*</div><!--end:1706538976323--><><!--begin:1706538984614--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706538984_cv>:&nbsp;</b></span>How I can get it?</div><!--end:1706538984614--><><!--begin:1706539006222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539006_co>:&nbsp;</b></span>If you want us to expedite the certificate via PDF there is a small fee.  You would have to place an order on our website here <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1706539006222--><><!--begin:1706539033262--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706539033_cv>:&nbsp;</b></span>Sounds good, thank you!</div><!--end:1706539033262--><><!--begin:1706539069262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539069_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706539069262--><><!--begin:1706539081324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539081_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706539081324--><><!--begin:1706539221088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539220_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706539221088--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my DOT hazmat transportation certificate yet\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sergio Ballesteros !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSergio Ballesteros : Hi, good morning Tiffany\r\nSergio Ballesteros : I would like to ask for my DOT hazmat Transportation certificate\r\nTiffany: We sent your certificate via US Mail on 01/11/24 to the below address\r\nTiffany: EHS Certificate EnclosedElectro-Tech Services7201 Intermodal Drive #BLouisville KY 40258\r\nSergio Ballesteros : Ok\r\nSergio Ballesteros : Also, I would like to receive it in digital formato \r\nSergio Ballesteros : Format*\r\nSergio Ballesteros : How I can get it?\r\nTiffany: If you want us to expedite the certificate via PDF there is a small fee.  You would have to place an order on our website here https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nSergio Ballesteros : Sounds good, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('331177598TZ', 1706539071, 1706540110, 2, 23, 8, 4, 0, 0, 5, 0, 8412, 511, 0, 0, 0, 'Tammy Bailey', 'tammy-jo.bailey@fedex.com', '12.91.198.102', '6ac69dbaf3592281cd5b14932ac770c1', 'Select Area of Inquiry:-_-Other-cus-Company-_-FedEx-cus-', 'Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706539129150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539128_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  </div><!--end:1706539129150--><><!--begin:1706539143893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539143_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539143893--><><!--begin:1706539175278--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539175_cv>:&nbsp;</b></span>Deliz Rodriguez Acevedo &lt;<a href=\'mailto:deliz.acevedo@fedex.com\' target=\'_blank\' rel=\'noopener noreferrer\'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539175278--><><!--begin:1706539178996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539178_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tammy Bailey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706539178996--><><!--begin:1706539192737--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539192_cv>:&nbsp;</b></span>I am good thank you, how are you?</div><!--end:1706539192737--><><!--begin:1706539199727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539199_co>:&nbsp;</b></span>Good thank you!</div><!--end:1706539199727--><><!--begin:1706539205863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539205_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.</div><!--end:1706539205863--><><!--begin:1706539213281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539213_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539213281--><><!--begin:1706539236245--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539236_cv>:&nbsp;</b></span> Deliz Rodriguez Acevedo &lt;<a href=\'mailto:deliz.acevedo@fedex.com\' target=\'_blank\' rel=\'noopener noreferrer\'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539236245--><><!--begin:1706539318020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539317_co>:&nbsp;</b></span>Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  </div><!--end:1706539318020--><><!--begin:1706539532336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539532_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1706539532336--><><!--begin:1706539554770--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539554_cv>:&nbsp;</b></span>How  an I get her re-registered? </div><!--end:1706539554770--><><!--begin:1706539571723--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539571_cv>:&nbsp;</b></span>I am hearing she was not feeling well on Friday and should not have taken it. </div><!--end:1706539571723--><><!--begin:1706539596480--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539596_cv>:&nbsp;</b></span>How *can I get her re-registered?</div><!--end:1706539596480--><><!--begin:1706539606522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539606_co>:&nbsp;</b></span>The course link to our website is <a href=\'https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1706539606522--><><!--begin:1706539636683--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539636_cv>:&nbsp;</b></span>We have to pay again?  </div><!--end:1706539636683--><><!--begin:1706539705650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539705_co>:&nbsp;</b></span>Yes when registering you would have to sumbit payment.</div><!--end:1706539705650--><><!--begin:1706539740287--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539740_cv>:&nbsp;</b></span>I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  </div><!--end:1706539740287--><><!--begin:1706539774161--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539774_cv>:&nbsp;</b></span>Do you offer the course in Spanish? </div><!--end:1706539774161--><><!--begin:1706539794872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539794_co>:&nbsp;</b></span>We do have the DOT in Spanish: <a href=\'https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol</a></div><!--end:1706539794872--><><!--begin:1706539832694--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539832_cv>:&nbsp;</b></span>Is there anyway she can take the test again in Spanish at no cost?  </div><!--end:1706539832694--><><!--begin:1706539933785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539933_co>:&nbsp;</b></span>I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.</div><!--end:1706539933785--><><!--begin:1706539974701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706539974_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response.</div><!--end:1706539974701--><><!--begin:1706539977927--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706539977_cv>:&nbsp;</b></span>If she can take it in English again, I will be available for translation questions.  </div><!--end:1706539977927--><><!--begin:1706540005562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540005_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response from management.</div><!--end:1706540005562--><><!--begin:1706540012255--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540012_cv>:&nbsp;</b></span>Please do, thank you. </div><!--end:1706540012255--><><!--begin:1706540035010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540034_co>:&nbsp;</b></span>Sounds good! I will let you know as soon as I can.</div><!--end:1706540035010--><><!--begin:1706540044957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540044_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706540044957--><><!--begin:1706540067207--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540067_cv>:&nbsp;</b></span>Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.</div><!--end:1706540067207--><><!--begin:1706540083179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540083_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706540083179--><><!--begin:1706540096930--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540096_cv>:&nbsp;</b></span>Have a good day. </div><!--end:1706540096930--><><!--begin:1706540103194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706540103_co>:&nbsp;</b></span>You as well!</div><!--end:1706540103194--><><!--begin:1706540109681--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706540109_cv>:&nbsp;</b></span>Thanks</div><!--end:1706540109681--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.\r\nTiffany has joined the chat.\r\nTiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  \r\nTiffany: Can I get a student name please and I can look him up for you\r\nTammy Bailey: Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;\r\nTiffany: Hi, Tammy Bailey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTammy Bailey: I am good thank you, how are you?\r\nTiffany: Good thank you!\r\nTiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.\r\nTiffany: Can I get a student name please and I can look him up for you\r\nTammy Bailey:  Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;\r\nTiffany: Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  \r\nTiffany: Is there anything else I can assist you with?\r\nTammy Bailey: How  an I get her re-registered? \r\nTammy Bailey: I am hearing she was not feeling well on Friday and should not have taken it. \r\nTammy Bailey: How *can I get her re-registered?\r\nTiffany: The course link to our website is https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTammy Bailey: We have to pay again?  \r\nTiffany: Yes when registering you would have to sumbit payment.\r\nTammy Bailey: I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  \r\nTammy Bailey: Do you offer the course in Spanish? \r\nTiffany: We do have the DOT in Spanish: https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol\r\nTammy Bailey: Is there anyway she can take the test again in Spanish at no cost?  \r\nTiffany: I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.\r\nTiffany: I would have to reach out to you by email once I have a response.\r\nTammy Bailey: If she can take it in English again, I will be available for translation questions.  \r\nTiffany: I would have to reach out to you by email once I have a response from management.\r\nTammy Bailey: Please do, thank you. \r\nTiffany: Sounds good! I will let you know as soon as I can.\r\nTiffany: Is there anything else I can assist you with today?\r\nTammy Bailey: Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.\r\nTiffany: You are welcome!\r\nTammy Bailey: Have a good day. \r\nTiffany: You as well!\r\nTammy Bailey: Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331180474EG', 1706541966, 1706543635, 2, 23, 28, 4, 0, 0, 0, 0, 3837, 0, 0, 0, 0, 'Eric W. Weaver', 'eric.weaver@aptim.com', '74.215.200.244', '4354edc340594b7ed892d65e247ca619', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aptim-cus-', 'Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? ', '<div class=\'ca\'><div class=\'info_box\'><i>Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706541969359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706541969_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric W. Weaver</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706541969359--><><!--begin:1706541990897--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706541990_cv>:&nbsp;</b></span>I am well and yourself?</div><!--end:1706541990897--><><!--begin:1706542003377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542003_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706542003377--><><!--begin:1706542008505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542008_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1706542008505--><><!--begin:1706542088681--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706542088_cv>:&nbsp;</b></span>Yes this is for a recent completion and yes the fees have been paid. It says we can print a certificate but there is no certificate to print.</div><!--end:1706542088681--><><!--begin:1706542201386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542201_co>:&nbsp;</b></span>Certficates are not available for printing or download.  Sue would have received an email after completing the course advising the certificate will be sent via US Mail.</div><!--end:1706542201386--><><!--begin:1706542229633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542229_co>:&nbsp;</b></span>Per APTIM policy all certificates are sent to: Michael Dotson<br>APTIM<br>1200 Brickyard Lane<br>Suite 202<br>Baton Rouge LA 70802</div><!--end:1706542229633--><><!--begin:1706542428723--><div class=\'cv\'><span class=\'notranslate\'><b>Eric W. Weaver<timestamp_1706542428_cv>:&nbsp;</b></span>How long before the certificate will be mailed?</div><!--end:1706542428723--><><!--begin:1706542530360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542530_co>:&nbsp;</b></span>One moment pleasse</div><!--end:1706542530360--><><!--begin:1706543381408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543381_co>:&nbsp;</b></span>Sorry for the delay.  It was already printed on 01/24/24 and sent on Friday via US Mail. So it should arrive within 7-10 business days</div><!--end:1706543381408--><><!--begin:1706543519553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543519_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1706543519553--><><!--begin:1706543628497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543628_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706543628497--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Sue Witt completed her DOT training and we have not been able to print a certificate documenting the training. How do we print the certificate? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric W. Weaver!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric W. Weaver: I am well and yourself?\r\nTiffany: I am good thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nEric W. Weaver: Yes this is for a recent completion and yes the fees have been paid. It says we can print a certificate but there is no certificate to print.\r\nTiffany: Certficates are not available for printing or download.  Sue would have received an email after completing the course advising the certificate will be sent via US Mail.\r\nTiffany: Per APTIM policy all certificates are sent to: Michael DotsonAPTIM1200 Brickyard LaneSuite 202Baton Rouge LA 70802\r\nEric W. Weaver: How long before the certificate will be mailed?\r\nTiffany: One moment pleasse\r\nTiffany: Sorry for the delay.  It was already printed on 01/24/24 and sent on Friday via US Mail. So it should arrive within 7-10 business days\r\nTiffany: Is there anything else I can assis tyou with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3311812788A', 1706542769, 1706543534, 2, 23, 27, 4, 0, 0, 0, 0, 3211, 0, 0, 0, 0, 'Kevin', 'keuser@wwclyde.net', '207.173.249.124', 'c74849452c0692dbd12db062e476113f', 'Select Area of Inquiry:-_-Other-cus-Company-_-W.W. Clyde-cus-', 'Employee said none of his work saved and has to start all over taking the Hazmat test.', '<div class=\'ca\'><div class=\'info_box\'><i>Employee said none of his work saved and has to start all over taking the Hazmat test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706542773101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542772_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706542773101--><><!--begin:1706542793485--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706542785_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1706542793485--><><!--begin:1706542839684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706542839_co>:&nbsp;</b></span>Can I get the employees name please</div><!--end:1706542839684--><><!--begin:1706542860926--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706542852_cv>:&nbsp;</b></span>John Miskol</div><!--end:1706542860926--><><!--begin:1706543116447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543116_co>:&nbsp;</b></span>I show he just started the DOT course on Friday and only completed the first two modules and started the third on Friday.  Now he completed the third one today and was active in the fourth module today </div><!--end:1706543116447--><><!--begin:1706543130104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543129_co>:&nbsp;</b></span>I can email you an activity report for John if you would like.</div><!--end:1706543130104--><><!--begin:1706543180746--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706543172_cv>:&nbsp;</b></span>Ok, he told me that he was working on it for four hours and only had two modules left to do. Yes, if you can email that over to me that would be great.</div><!--end:1706543180746--><><!--begin:1706543237263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543237_co>:&nbsp;</b></span>I just emailed it.  You should receive it soon. </div><!--end:1706543237263--><><!--begin:1706543255553--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1706543247_cv>:&nbsp;</b></span>Ok, thanks</div><!--end:1706543255553--><><!--begin:1706543264287--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543264_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706543264287--><><!--begin:1706543274696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543274_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706543274696--><><!--begin:1706543528273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706543528_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706543528273--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Employee said none of his work saved and has to start all over taking the Hazmat test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin: I&#39;m good thanks\r\nTiffany: Can I get the employees name please\r\nKevin: John Miskol\r\nTiffany: I show he just started the DOT course on Friday and only completed the first two modules and started the third on Friday.  Now he completed the third one today and was active in the fourth module today \r\nTiffany: I can email you an activity report for John if you would like.\r\nKevin: Ok, he told me that he was working on it for four hours and only had two modules left to do. Yes, if you can email that over to me that would be great.\r\nTiffany: I just emailed it.  You should receive it soon. \r\nKevin: Ok, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3311871667R', 1706548658, 1706549285, 2, 23, 26, 5, 0, 0, 0, 0, 3467, 0, 0, 0, 0, 'Douglas Munn', 'douglas.munn@stantec.com', '45.52.2.34', 'a3268012409072a54fdb3c66293709ea', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706548661005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548660_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Douglas Munn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706548661005--><><!--begin:1706548679198--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548679_cv>:&nbsp;</b></span>I&#39;m well, how are you?</div><!--end:1706548679198--><><!--begin:1706548716784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548716_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706548716784--><><!--begin:1706548757708--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548757_cv>:&nbsp;</b></span>I&#39;m trying to schedule the in-person portion of the HAZWOPER 40 training, where would I do that? </div><!--end:1706548757708--><><!--begin:1706548771592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548771_co>:&nbsp;</b></span>I just sent you a standard email with a link to the schedule and directions on how to register.  </div><!--end:1706548771592--><><!--begin:1706548791504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548791_co>:&nbsp;</b></span>You can simply rely to my email and I can get you registered once you have a date and locaiton you would like to attend</div><!--end:1706548791504--><><!--begin:1706548806282--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548806_cv>:&nbsp;</b></span>Oh perfect. Got it. Thank you! </div><!--end:1706548806282--><><!--begin:1706548819857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548819_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706548819857--><><!--begin:1706548830177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548830_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1706548830177--><><!--begin:1706548849844--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706548849_cv>:&nbsp;</b></span>So I can just find an 8 hour class, and then register for that one, correct?</div><!--end:1706548849844--><><!--begin:1706548906448--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706548906_co>:&nbsp;</b></span>You use the 8_hour link/schedule as a reference for when the hands-on days are scheduled.  Then you reply to my email to be registered at $0 since the hands-on class is included with your online course.</div><!--end:1706548906448--><><!--begin:1706549137679--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Munn<timestamp_1706549137_cv>:&nbsp;</b></span>Perfect. I&#39;ll do that. Thanks again! </div><!--end:1706549137679--><><!--begin:1706549153313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706549153_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706549153313--><><!--begin:1706549156537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706549156_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1706549156537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to find information on how to schedule the in person training now that I have completed my online portion of HAZWOPER 40\r\nTiffany has joined the chat.\r\nTiffany: Hi, Douglas Munn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDouglas Munn: I&#39;m well, how are you?\r\nTiffany: I am good thank you\r\nDouglas Munn: I&#39;m trying to schedule the in-person portion of the HAZWOPER 40 training, where would I do that? \r\nTiffany: I just sent you a standard email with a link to the schedule and directions on how to register.  \r\nTiffany: You can simply rely to my email and I can get you registered once you have a date and locaiton you would like to attend\r\nDouglas Munn: Oh perfect. Got it. Thank you! \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can help you with?\r\nDouglas Munn: So I can just find an 8 hour class, and then register for that one, correct?\r\nTiffany: You use the 8_hour link/schedule as a reference for when the hands-on days are scheduled.  Then you reply to my email to be registered at $0 since the hands-on class is included with your online course.\r\nDouglas Munn: Perfect. I&#39;ll do that. Thanks again! \r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331200986KZ', 1706562475, 1706563144, 2, 23, 25, 4, 0, 0, 0, 0, 3236, 0, 0, 0, 0, 'Roisha Maharjan', 'Roisha.Maharjan@mottmac.com', '136.226.66.183', '6b2875cc5c7f69de96f7ff5fca76b0bb', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Mott MacDonald-cus-', 'I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706562478505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562478_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Roisha Maharjan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706562478505--><><!--begin:1706562487325--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562487_cv>:&nbsp;</b></span>I am good</div><!--end:1706562487325--><><!--begin:1706562517316--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562517_co>:&nbsp;</b></span>We have open enrollment classes available what type of HAZWOPER does your employee need?</div><!--end:1706562517316--><><!--begin:1706562551482--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562551_cv>:&nbsp;</b></span>It&#39;s 40 hr Hazwoper training course</div><!--end:1706562551482--><><!--begin:1706562586533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562586_co>:&nbsp;</b></span>Here is a link to the schedule and to register: <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1706562586533--><><!--begin:1706562651636--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706562651_cv>:&nbsp;</b></span>Thank you so much!</div><!--end:1706562651636--><><!--begin:1706562927644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562927_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706562927644--><><!--begin:1706562939417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562939_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706562939417--><><!--begin:1706563051833--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563051_cv>:&nbsp;</b></span>Nope</div><!--end:1706563051833--><><!--begin:1706563054891--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563055_cv>:&nbsp;</b></span>that would be all</div><!--end:1706563054891--><><!--begin:1706563058209--><div class=\'cv\'><span class=\'notranslate\'><b>Roisha Maharjan<timestamp_1706563058_cv>:&nbsp;</b></span>thanks</div><!--end:1706563058209--><><!--begin:1706563075061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563074_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706563075061--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for in-person Hazwoper training for one employee. May I know if it is available for a single employee and also the earliest possible date of training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Roisha Maharjan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRoisha Maharjan: I am good\r\nTiffany: We have open enrollment classes available what type of HAZWOPER does your employee need?\r\nRoisha Maharjan: It&#39;s 40 hr Hazwoper training course\r\nTiffany: Here is a link to the schedule and to register: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nRoisha Maharjan: Thank you so much!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRoisha Maharjan: Nope\r\nRoisha Maharjan: that would be all\r\nRoisha Maharjan: thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331201473QC', 1706562966, 1706563137, 2, 23, 28, 6, 0, 0, 0, 0, 2119, 0, 0, 0, 0, 'Amirhossein Rezaei Adaryani', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', '7ca8952df909501ea64673e1c0b79872', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Santa Ana Regional Waterboard-cus-', 'Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706562968212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706562968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei Adaryani</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706562968212--><><!--begin:1706562990712--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706562990_cv>:&nbsp;</b></span>I&#39;m fine, thanks! hbu?</div><!--end:1706562990712--><><!--begin:1706563014932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563014_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1706563014932--><><!--begin:1706563068444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563068_co>:&nbsp;</b></span>Unfortuantely early bird rate cannot be extended as it is for orders placed 3 weeks or more in advance of the class start date.  </div><!--end:1706563068444--><><!--begin:1706563104759--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706563104_cv>:&nbsp;</b></span>ok, sorry to hear that! I&#39;ll try to make it, anyways.</div><!--end:1706563104759--><><!--begin:1706563123367--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1706563123_cv>:&nbsp;</b></span>Thanks</div><!--end:1706563123367--><><!--begin:1706563133427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706563133_co>:&nbsp;</b></span>You are welcome</div><!--end:1706563133427--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\n\r\nI am with CalEPA Waterboards (state agency), and I would like to register for HAZWOPER-40 in Irvine February 20-23, 2024. As the permission to register is still pending from management, I was wondering if you could extend the Early bird rate for me up to the end of this week. Early bird registration ends tomorrow. Much appreciated.\r\n\r\nAmirhossein\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei Adaryani!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei Adaryani: I&#39;m fine, thanks! hbu?\r\nTiffany: I am good thank you!\r\nTiffany: Unfortuantely early bird rate cannot be extended as it is for orders placed 3 weeks or more in advance of the class start date.  \r\nAmirhossein Rezaei Adaryani: ok, sorry to hear that! I&#39;ll try to make it, anyways.\r\nAmirhossein Rezaei Adaryani: Thanks\r\nTiffany: You are welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331265980CQ', 1706627452, 1706628060, 2, 23, 7, 4, 0, 0, 0, 0, 3381, 0, 0, 0, 0, 'Sergio Ballesteros ', 'sergio.osorio@etssi.com', '12.22.19.114', '05676fa26e5ddb9eedc0bd6654bf807f', 'Select Area of Inquiry:-_-Other-cus-Company-_-Electro-Tech Services -cus-', 'I am looking for the receipts of my course and PDF certificate fee', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for the receipts of my course and PDF certificate fee</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706627456135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627455_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sergio Ballesteros </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706627456135--><><!--begin:1706627474395--><!--begin:1706627465368--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627475_cv>:&nbsp;</b></span>Hi Tiffany </div><!--end:1706627465368--><><!--end:1706627474395--><><!--begin:1706627477452--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627478_cv>:&nbsp;</b></span>Thank you for your help yesterday </div><!--end:1706627477452--><><!--begin:1706627487068--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627487_cv>:&nbsp;</b></span>I have other requests </div><!--end:1706627487068--><><!--begin:1706627514075--><!--begin:1706627507209--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627514_cv>:&nbsp;</b></span>I am looking for the receipts of my course and PDF certificate fee</div><!--end:1706627507209--><><!--end:1706627514075--><><!--begin:1706627529173--><!--begin:1706627518191--><div class=\'cv\'><span class=\'notranslate\'><b>Sergio Ballesteros <timestamp_1706627529_cv>:&nbsp;</b></span>Could you help me with this?</div><!--end:1706627518191--><><!--end:1706627529173--><><!--begin:1706627549606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627549_co>:&nbsp;</b></span>I just emailed you a receipt</div><!--end:1706627549606--><><!--begin:1706627572718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627572_co>:&nbsp;</b></span>For the course</div><!--end:1706627572718--><><!--begin:1706627588150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627588_co>:&nbsp;</b></span>I will get you another receipt for your certificate request in a moment</div><!--end:1706627588150--><><!--begin:1706627595456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627595_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706627595456--><><!--begin:1706627704543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627704_co>:&nbsp;</b></span>Both receipts have been sent</div><!--end:1706627704543--><><!--begin:1706627723215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627723_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706627723215--><><!--begin:1706627961711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706627961_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706627961711--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for the receipts of my course and PDF certificate fee\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sergio Ballesteros !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSergio Ballesteros : Hi Tiffany \r\n\r\nSergio Ballesteros : Thank you for your help yesterday \r\nSergio Ballesteros : I have other requests \r\nSergio Ballesteros : I am looking for the receipts of my course and PDF certificate fee\r\n\r\nSergio Ballesteros : Could you help me with this?\r\n\r\nTiffany: I just emailed you a receipt\r\nTiffany: For the course\r\nTiffany: I will get you another receipt for your certificate request in a moment\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Both receipts have been sent\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331282064AY', 1706643542, 1706644117, 2, 23, 12, 8, 0, 0, 0, 0, 2500, 0, 0, 0, 0, 'shawn bowie', 'shawn.bowie@signatureflight.com', '204.239.11.6', '07d7c956be4278ad16b161ba3ad8b7dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-signature flight support -cus-', 'it seems that I am stuck after my first unit. will not advance. ', '<div class=\'ca\'><div class=\'info_box\'><i>it seems that I am stuck after my first unit. will not advance. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706643544794--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>shawn bowie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706643544794--><><!--begin:1706643609436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643609_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1706643609436--><><!--begin:1706643667942--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706643668_cv>:&nbsp;</b></span>good thank you</div><!--end:1706643667942--><><!--begin:1706643923288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706643923_co>:&nbsp;</b></span>I show you need to complete the Introduction quiz section </div><!--end:1706643923288--><><!--begin:1706643967212--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706643967_cv>:&nbsp;</b></span>i have completed it 2 </div><!--end:1706643967212--><><!--begin:1706644012385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644012_co>:&nbsp;</b></span>I see the unit is passed twice but the outside quiz looks like it was just started.</div><!--end:1706644012385--><><!--begin:1706644068142--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706644068_cv>:&nbsp;</b></span>i just completed it a third time </div><!--end:1706644068142--><><!--begin:1706644079772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644079_co>:&nbsp;</b></span>I show it is complete now</div><!--end:1706644079772--><><!--begin:1706644106306--><div class=\'cv\'><span class=\'notranslate\'><b>shawn bowie<timestamp_1706644106_cv>:&nbsp;</b></span>ok  thank you</div><!--end:1706644106306--><><!--begin:1706644107800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644107_co>:&nbsp;</b></span>Training and Record keeping is available now</div><!--end:1706644107800--><><!--begin:1706644117558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706644117_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706644117558--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'it seems that I am stuck after my first unit. will not advance. \r\nTiffany has joined the chat.\r\nTiffany: Hi, shawn bowie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nshawn bowie: good thank you\r\nTiffany: I show you need to complete the Introduction quiz section \r\nshawn bowie: i have completed it 2 \r\nTiffany: I see the unit is passed twice but the outside quiz looks like it was just started.\r\nshawn bowie: i just completed it a third time \r\nTiffany: I show it is complete now\r\nshawn bowie: ok  thank you\r\nTiffany: Training and Record keeping is available now\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n');
