INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('274074759Z2', 1649436256, 1649436768, 2, 23, 32, 12, 0, 0, 5, 1, 3585, 0, 0, 0, 0, 'Jamie Merrill', 'jmerrill@partneresi.com', '70.229.241.64', '228204738334b3eec4f18f0baebb0285', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Partner Engineering and Science-cus-', 'Following the 40 hour online HAZWOPER course, is registering and attending an in-person course required for certification? Or can my employer provide hands-on training?', '<div class=\'ca\'><div class=\'info_box\'><i>Following the 40 hour online HAZWOPER course, is registering and attending an in-person course required for certification? Or can my employer provide hands-on training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649436258553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436258_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamie Merrill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649436258553--><><!--begin:1649436296793--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Merrill<timestamp_1649436296_cv>:&nbsp;</b></span>Good, thank you</div><!--end:1649436296793--><><!--begin:1649436413815--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436413_co>:&nbsp;</b></span>You would have to complete our hybrid online option in order to complete 40-hours of training with us and receive the certificate.  Then you will also get a voucher to complete our hands-on training but if you do not want to do that and get done else where that is up to you and your employer.  </div><!--end:1649436413815--><><!--begin:1649436467299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436467_co>:&nbsp;</b></span>The hands-on class is required with us if you complete our standard online course which is 32-hours online then our required 8-hours hands-on class before going back online and completing the exam.  </div><!--end:1649436467299--><><!--begin:1649436528202--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Merrill<timestamp_1649436528_cv>:&nbsp;</b></span>Okay, I must have done the hybrid because I&#39;ve completed 40 hours and passed the exam. I was issued a voucher for a hands-on class.</div><!--end:1649436528202--><><!--begin:1649436577791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436577_co>:&nbsp;</b></span>Yes that is what it looks like you completed</div><!--end:1649436577791--><><!--begin:1649436653225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436653_co>:&nbsp;</b></span>If your employer chooses to do the hands-on training they do have to follow OSHA regulations and document the completion of this task.  As the hands-on portion is a requirement to be completely certified.  </div><!--end:1649436653225--><><!--begin:1649436664362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436664_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649436664362--><><!--begin:1649436686285--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Merrill<timestamp_1649436686_cv>:&nbsp;</b></span>I think that clarifies what I need, thank you!</div><!--end:1649436686285--><><!--begin:1649436726561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649436726_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649436726561--><><!--begin:1649436736305--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Merrill<timestamp_1649436736_cv>:&nbsp;</b></span>You too, thank you!</div><!--end:1649436736305--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Following the 40 hour online HAZWOPER course, is registering and attending an in-person course required for certification? Or can my employer provide hands-on training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamie Merrill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamie Merrill: Good, thank you\r\nTiffany: You would have to complete our hybrid online option in order to complete 40-hours of training with us and receive the certificate.  Then you will also get a voucher to complete our hands-on training but if you do not want to do that and get done else where that is up to you and your employer.  \r\nTiffany: The hands-on class is required with us if you complete our standard online course which is 32-hours online then our required 8-hours hands-on class before going back online and completing the exam.  \r\nJamie Merrill: Okay, I must have done the hybrid because I&#39;ve completed 40 hours and passed the exam. I was issued a voucher for a hands-on class.\r\nTiffany: Yes that is what it looks like you completed\r\nTiffany: If your employer chooses to do the hands-on training they do have to follow OSHA regulations and document the completion of this task.  As the hands-on portion is a requirement to be completely certified.  \r\nTiffany: Is there anything else I can assist you with today?\r\nJamie Merrill: I think that clarifies what I need, thank you!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJamie Merrill: You too, thank you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2743306185G', 1649692112, 1649692553, 2, 23, 29, 9, 0, 0, 5, 0, 5205, 0, 0, 0, 0, 'Nathaniel Lisanti', 'NLisanti@kleinfelder.com', '173.11.166.41', 'e88fd4739bf6a28b9ad4337eb13246bd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Kleinfelder-cus-', 'Are you offering any Hazwoper in-person courses in Houston TX? Looks like youre only offering them in Dallas', '<div class=\'ca\'><div class=\'info_box\'><i>Are you offering any Hazwoper in-person courses in Houston TX? Looks like youre only offering them in Dallas</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649692113874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692113_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nathaniel Lisanti</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649692113874--><><!--begin:1649692119775--><div class=\'cv\'><span class=\'notranslate\'><b>Nathaniel Lisanti<timestamp_1649692119_cv>:&nbsp;</b></span>Good, hbu?</div><!--end:1649692119775--><><!--begin:1649692141009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692140_co>:&nbsp;</b></span>I am good as well thank you</div><!--end:1649692141009--><><!--begin:1649692165788--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692165_co>:&nbsp;</b></span>Yes we do have Houston, TX classes scheduled.  Let me look at the schedule now one moment please</div><!--end:1649692165788--><><!--begin:1649692221341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692221_co>:&nbsp;</b></span>Which course are you looking to complete?</div><!--end:1649692221341--><><!--begin:1649692256276--><div class=\'cv\'><span class=\'notranslate\'><b>Nathaniel Lisanti<timestamp_1649692256_cv>:&nbsp;</b></span>I finished the online part of the 40hr Hazwoper course, and I need to schedule the in-person part of it</div><!--end:1649692256276--><><!--begin:1649692293009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692292_co>:&nbsp;</b></span>The next Houston, TX class scheduled for the 8-Hour hands-on portion is 06/10/2022</div><!--end:1649692293009--><><!--begin:1649692325090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692325_co>:&nbsp;</b></span>Please use the following page as a schedule reference for the hands-on class days but DO NOT register through the site</div><!--end:1649692325090--><><!--begin:1649692325677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692325_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1649692325677--><><!--begin:1649692348851--><div class=\'cv\'><span class=\'notranslate\'><b>Nathaniel Lisanti<timestamp_1649692349_cv>:&nbsp;</b></span>oh, thats kinda far. There&#39;s nothing sooner in Houston? It looks like there is one in Dallas this Friday, but there are none in Houston?</div><!--end:1649692348851--><><!--begin:1649692428832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692428_co>:&nbsp;</b></span>That is correct.  The one in Dallas, TX this Friday is still pending and the final class determination will be made tomorrow afternoon on whether we have enough registrations to host the training or not.  </div><!--end:1649692428832--><><!--begin:1649692464288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692464_co>:&nbsp;</b></span>In order to register for the hands-on class please call our office the Monday before the class you are interested in.  We will you to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1649692464288--><><!--begin:1649692496330--><div class=\'cv\'><span class=\'notranslate\'><b>Nathaniel Lisanti<timestamp_1649692496_cv>:&nbsp;</b></span>Ok, I&#39;m gonna talk to my supervisor and then call to register for the course in Dallas this Friday if he wants me to</div><!--end:1649692496330--><><!--begin:1649692533194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692533_co>:&nbsp;</b></span>Sounds good!</div><!--end:1649692533194--><><!--begin:1649692543229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649692543_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649692543229--><><!--begin:1649692551705--><div class=\'cv\'><span class=\'notranslate\'><b>Nathaniel Lisanti<timestamp_1649692551_cv>:&nbsp;</b></span>no thanks</div><!--end:1649692551705--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are you offering any Hazwoper in-person courses in Houston TX? Looks like youre only offering them in Dallas\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nathaniel Lisanti!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNathaniel Lisanti: Good, hbu?\r\nTiffany: I am good as well thank you\r\nTiffany: Yes we do have Houston, TX classes scheduled.  Let me look at the schedule now one moment please\r\nTiffany: Which course are you looking to complete?\r\nNathaniel Lisanti: I finished the online part of the 40hr Hazwoper course, and I need to schedule the in-person part of it\r\nTiffany: The next Houston, TX class scheduled for the 8-Hour hands-on portion is 06/10/2022\r\nTiffany: Please use the following page as a schedule reference for the hands-on class days but DO NOT register through the site\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nNathaniel Lisanti: oh, thats kinda far. There&#39;s nothing sooner in Houston? It looks like there is one in Dallas this Friday, but there are none in Houston?\r\nTiffany: That is correct.  The one in Dallas, TX this Friday is still pending and the final class determination will be made tomorrow afternoon on whether we have enough registrations to host the training or not.  \r\nTiffany: In order to register for the hands-on class please call our office the Monday before the class you are interested in.  We will you to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nNathaniel Lisanti: Ok, I&#39;m gonna talk to my supervisor and then call to register for the course in Dallas this Friday if he wants me to\r\nTiffany: Sounds good!\r\nTiffany: Is there anything else I can assist you with today?\r\nNathaniel Lisanti: no thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2743371647K', 1649698638, 1649698828, 1, 23, 8, 4, 0, 0, 0, 0, 2809, 0, 0, 0, 0, 'Jim Cox', 'jcox@danforthcenter.org', '65.254.111.237', 'f04c604056d43e12b354df266d5dbb9a', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Danforth Plant Science Center-cus-Online Course-_-IATA-cus-', 'Why I can\'t take the quiz.  I have been in over an hour.', '<div class=\'ca\'><div class=\'info_box\'><i>Why I can\'t take the quiz.  I have been in over an hour.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649698641656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jim Cox</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649698641656--><><!--begin:1649698664044--><div class=\'cv\'><span class=\'notranslate\'><b>Jim Cox<timestamp_1649698664_cv>:&nbsp;</b></span>Ok.  Just want to finish the course</div><!--end:1649698664044--><><!--begin:1649698687617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698687_co>:&nbsp;</b></span>I do show the IATA assessment is available for you to complete</div><!--end:1649698687617--><><!--begin:1649698696592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698696_co>:&nbsp;</b></span>Maybe refresh your page</div><!--end:1649698696592--><><!--begin:1649698726762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698726_co>:&nbsp;</b></span>Exit module/lesson and go to the contents page please</div><!--end:1649698726762--><><!--begin:1649698737997--><div class=\'cv\'><span class=\'notranslate\'><b>Jim Cox<timestamp_1649698738_cv>:&nbsp;</b></span>Ok.  It wasn&#39;t highlighted last I looked.  </div><!--end:1649698737997--><><!--begin:1649698764420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698764_co>:&nbsp;</b></span>Please let me know if you are able to access it now</div><!--end:1649698764420--><><!--begin:1649698777109--><div class=\'cv\'><span class=\'notranslate\'><b>Jim Cox<timestamp_1649698777_cv>:&nbsp;</b></span>It has now allowed me in.  Thanks</div><!--end:1649698777109--><><!--begin:1649698798297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698798_co>:&nbsp;</b></span>Of course.  Is there anything else I can do for you today?</div><!--end:1649698798297--><><!--begin:1649698815973--><div class=\'cv\'><span class=\'notranslate\'><b>Jim Cox<timestamp_1649698816_cv>:&nbsp;</b></span>No I&#39;m good.Thanks</div><!--end:1649698815973--><><!--begin:1649698828088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649698828_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649698828088--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Why I can\'t take the quiz.  I have been in over an hour.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jim Cox!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJim Cox: Ok.  Just want to finish the course\r\nTiffany: I do show the IATA assessment is available for you to complete\r\nTiffany: Maybe refresh your page\r\nTiffany: Exit module/lesson and go to the contents page please\r\nJim Cox: Ok.  It wasn&#39;t highlighted last I looked.  \r\nTiffany: Please let me know if you are able to access it now\r\nJim Cox: It has now allowed me in.  Thanks\r\nTiffany: Of course.  Is there anything else I can do for you today?\r\nJim Cox: No I&#39;m good.Thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('274337789B3', 1649699299, 1649699991, 2, 23, 44, 10, 0, 0, 0, 0, 5727, 0, 0, 0, 0, 'Julia Atwater', 'jatwater@intell-group.com', '74.69.151.49', 'ba480a0ec7d00ca15fd877c46660a81b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-The Intelligence Group-cus-', 'Hi - I just purchased 6 online HAZWOPER refreshers for my company, and was hoping I could change the email on my order.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi - I just purchased 6 online HAZWOPER refreshers for my company, and was hoping I could change the email on my order.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649699303343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Julia Atwater</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649699303343--><><!--begin:1649699313323--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699313_cv>:&nbsp;</b></span>Good!</div><!--end:1649699313323--><><!--begin:1649699362970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699362_co>:&nbsp;</b></span>What email do you want the information sent to?</div><!--end:1649699362970--><><!--begin:1649699381467--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699381_cv>:&nbsp;</b></span><a href=\'mailto:safety@intell-group.com\' target=\'_blank\' rel=\'noopener noreferrer\'>safety@intell-group.com</a></div><!--end:1649699381467--><><!--begin:1649699422001--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699422_cv>:&nbsp;</b></span>My company&#39;s health and safety department is connected to the account that I need to use to assign the trainings to people, so if the receipt of the purchase is sent to that email, will it attach to that account now?</div><!--end:1649699422001--><><!--begin:1649699427960--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699428_cv>:&nbsp;</b></span>Not sure if that question made sense lol</div><!--end:1649699427960--><><!--begin:1649699481524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699481_co>:&nbsp;</b></span>Well an automated email has already gone out which does work as a receipt which you can forward to the email just provided.  </div><!--end:1649699481524--><><!--begin:1649699495939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699495_co>:&nbsp;</b></span>Or I can update the email on the order only or on the order and your account.</div><!--end:1649699495939--><><!--begin:1649699507156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699507_co>:&nbsp;</b></span>Which would you like me to do?</div><!--end:1649699507156--><><!--begin:1649699526183--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699526_cv>:&nbsp;</b></span>I need the order attached to the <a href=\'mailto:safety@intell-group.com\' target=\'_blank\' rel=\'noopener noreferrer\'>safety@intell-group.com</a> account please</div><!--end:1649699526183--><><!--begin:1649699623258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699623_co>:&nbsp;</b></span>I have updated the email for the order </div><!--end:1649699623258--><><!--begin:1649699664593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699664_co>:&nbsp;</b></span>It looks like the email is already associated with an account under Erin O&#39;Connell&#39;s name</div><!--end:1649699664593--><><!--begin:1649699682326--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699682_cv>:&nbsp;</b></span>Okay - so should i be able to assign these trainigns now?</div><!--end:1649699682326--><><!--begin:1649699731992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699731_co>:&nbsp;</b></span>You would have to finish setting up your online account as a group manager</div><!--end:1649699731992--><><!--begin:1649699737424--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699737_cv>:&nbsp;</b></span>i don&#39;t see the &quot;add participants&quot; option </div><!--end:1649699737424--><><!--begin:1649699740102--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699740_cv>:&nbsp;</b></span>ahh okay!</div><!--end:1649699740102--><><!--begin:1649699747157--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699747_cv>:&nbsp;</b></span>i&#39;m currently logged into Erin&#39;s account</div><!--end:1649699747157--><><!--begin:1649699804800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699804_co>:&nbsp;</b></span>Yes create your own account which should link to the current Sales Order.  Then allowing you to assign the courses.  </div><!--end:1649699804800--><><!--begin:1649699826386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699826_co>:&nbsp;</b></span>Please do that now while we are chatting and then if needed I can assist further</div><!--end:1649699826386--><><!--begin:1649699840430--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699840_cv>:&nbsp;</b></span>okay could you send me a link to create my own account?</div><!--end:1649699840430--><><!--begin:1649699865940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699865_co>:&nbsp;</b></span>On one of the auto mated emails you should have received after placing the order it should have a link to follow</div><!--end:1649699865940--><><!--begin:1649699965594--><div class=\'cv\'><span class=\'notranslate\'><b>Julia Atwater<timestamp_1649699965_cv>:&nbsp;</b></span>okay i got it and now i can assign trainings! thanks</div><!--end:1649699965594--><><!--begin:1649699991956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649699991_co>:&nbsp;</b></span>Of course! Please let me know if you need anything else.</div><!--end:1649699991956--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi - I just purchased 6 online HAZWOPER refreshers for my company, and was hoping I could change the email on my order.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Julia Atwater!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJulia Atwater: Good!\r\nTiffany: What email do you want the information sent to?\r\nJulia Atwater: mailto:safety@intell-group.com\r\nJulia Atwater: My company&#39;s health and safety department is connected to the account that I need to use to assign the trainings to people, so if the receipt of the purchase is sent to that email, will it attach to that account now?\r\nJulia Atwater: Not sure if that question made sense lol\r\nTiffany: Well an automated email has already gone out which does work as a receipt which you can forward to the email just provided.  \r\nTiffany: Or I can update the email on the order only or on the order and your account.\r\nTiffany: Which would you like me to do?\r\nJulia Atwater: I need the order attached to the mailto:safety@intell-group.com account please\r\nTiffany: I have updated the email for the order \r\nTiffany: It looks like the email is already associated with an account under Erin O&#39;Connell&#39;s name\r\nJulia Atwater: Okay - so should i be able to assign these trainigns now?\r\nTiffany: You would have to finish setting up your online account as a group manager\r\nJulia Atwater: i don&#39;t see the &quot;add participants&quot; option \r\nJulia Atwater: ahh okay!\r\nJulia Atwater: i&#39;m currently logged into Erin&#39;s account\r\nTiffany: Yes create your own account which should link to the current Sales Order.  Then allowing you to assign the courses.  \r\nTiffany: Please do that now while we are chatting and then if needed I can assist further\r\nJulia Atwater: okay could you send me a link to create my own account?\r\nTiffany: On one of the auto mated emails you should have received after placing the order it should have a link to follow\r\nJulia Atwater: okay i got it and now i can assign trainings! thanks\r\nTiffany: Of course! Please let me know if you need anything else.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('274338856HT', 1649700339, 1649700938, 1, 23, 17, 15, 0, 0, 0, 0, 2461, 0, 0, 0, 0, 'LAUREN GEBHARDT', 'LAURENG@USPOLY.COM', '71.183.76.31', '3534b6a784d5e57c0f7c9ca5f1da4e21', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-US POLYCHEMICAL-cus-Online Course-_-hazardous training-cus-', 'I took the test for labels and pictograms 3 x and it says I am still in progess I cant go to next catagorya', '<div class=\'ca\'><div class=\'info_box\'><i>I took the test for labels and pictograms 3 x and it says I am still in progess I cant go to next catagorya</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649700341041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700340_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LAUREN GEBHARDT</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649700341041--><><!--begin:1649700455447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700455_co>:&nbsp;</b></span>One moment please while I a looking you up</div><!--end:1649700455447--><><!--begin:1649700587894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700587_co>:&nbsp;</b></span>Are you currently logged in and have the module/lesson open?  If so please use the exit module/lesson link in the upper right and exit the module.</div><!--end:1649700587894--><><!--begin:1649700764359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700764_co>:&nbsp;</b></span>I see a couple times on your account the training timed out due to inactivity once on 04/06/22 and once today.  This could have caused the error.  Another thing I see is two terminated by login&#39;s on your account which just means you did not exit the training using the appropriate exit module/lesson links and log out links which are located in the upper right hand corner usually.  Doing this can also cause errors.</div><!--end:1649700764359--><><!--begin:1649700849962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700849_co>:&nbsp;</b></span>I have gone ahead and passed you through the Label and Pictograms module/lesson so you should be able to access the next module/lesson now.  </div><!--end:1649700849962--><><!--begin:1649700906804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700906_co>:&nbsp;</b></span>You will still need to log an additional 27 minutes in the remaining modules before the final assessment is available to take.  </div><!--end:1649700906804--><><!--begin:1649700938977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700938_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1649700938977--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I took the test for labels and pictograms 3 x and it says I am still in progess I cant go to next catagorya\r\nTiffany has joined the chat.\r\nTiffany: Hi, LAUREN GEBHARDT!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I a looking you up\r\nTiffany: Are you currently logged in and have the module/lesson open?  If so please use the exit module/lesson link in the upper right and exit the module.\r\nTiffany: I see a couple times on your account the training timed out due to inactivity once on 04/06/22 and once today.  This could have caused the error.  Another thing I see is two terminated by login&#39;s on your account which just means you did not exit the training using the appropriate exit module/lesson links and log out links which are located in the upper right hand corner usually.  Doing this can also cause errors.\r\nTiffany: I have gone ahead and passed you through the Label and Pictograms module/lesson so you should be able to access the next module/lesson now.  \r\nTiffany: You will still need to log an additional 27 minutes in the remaining modules before the final assessment is available to take.  \r\nTiffany: Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('274339472J7', 1649700974, 1649701520, 2, 23, 37, 3, 0, 0, 5, 1, 5891, 0, 0, 0, 0, 'Oscar Melendez', 'travis.burkey@menziesaviation.com', '12.16.82.170', '7fa161c5dc97e566237bacbea5accfa0', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Menzies Aviation-cus-', 'Having Issues getting password reset for a new course hazwopper and hazshipper ?  The email address is registered to travis.burkey@menziesaviation.com', '<div class=\'ca\'><div class=\'info_box\'><i>Having Issues getting password reset for a new course hazwopper and hazshipper ?  The email address is registered to travis.burkey@menziesaviation.com</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649700976227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649700976_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Oscar Melendez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649700976227--><><!--begin:1649700996891--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649700997_cv>:&nbsp;</b></span>Doing fine and yourself</div><!--end:1649700996891--><><!--begin:1649701041601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701041_co>:&nbsp;</b></span>I am good thank you</div><!--end:1649701041601--><><!--begin:1649701061084--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701061_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1649701061084--><><!--begin:1649701099688--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701099_cv>:&nbsp;</b></span>thank you</div><!--end:1649701099688--><><!--begin:1649701115456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701115_co>:&nbsp;</b></span>Have you purchased the new training courses yet?</div><!--end:1649701115456--><><!--begin:1649701139225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701139_co>:&nbsp;</b></span>I do not see an account under your name or under Travis Burkey</div><!--end:1649701139225--><><!--begin:1649701184844--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701184_cv>:&nbsp;</b></span>this is all the information I have.</div><!--end:1649701184844--><><!--begin:1649701206176--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701206_cv>:&nbsp;</b></span>Travis,<br> <br>I have purchased both courses for Oscar to take. Please use this link to access the course materials. Please complete the set up ASAP! <a href=\'https://csregsonline.com/lms/login.aspx?ReturnUrl=%2flms%2fsignup%2freturnPurchase.aspx%3fcid%3decom%26oid%3d3954285674545&cid=ecom&oid=3954285674545\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com/lms/login.aspx?ReturnUrl=%2flms%2fsignup%2freturnPurchase.aspx%3fcid%3decom%26oid%3d3954285674545&cid=ecom&oid=3954285674545</a><br> <br>The email is yours, but you will need to go through the â€œForgot Passwordâ€ to do the set up.<br> <br>Branden Salyer<br></div><!--end:1649701206176--><><!--begin:1649701256482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701256_co>:&nbsp;</b></span>Okay, so you Oscar should be completing the training?</div><!--end:1649701256482--><><!--begin:1649701260110--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701260_cv>:&nbsp;</b></span>The registered email address should be <a href=\'mailto:travis.burkey@menziesaviation.com\' target=\'_blank\' rel=\'noopener noreferrer\'>travis.burkey@menziesaviation.com</a></div><!--end:1649701260110--><><!--begin:1649701266861--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701266_cv>:&nbsp;</b></span>yes</div><!--end:1649701266861--><><!--begin:1649701283712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701283_co>:&nbsp;</b></span>What is your email address so I can fix the order I found</div><!--end:1649701283712--><><!--begin:1649701303981--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701304_cv>:&nbsp;</b></span><a href=\'mailto:oscar.melendez@menziesaviation.com\' target=\'_blank\' rel=\'noopener noreferrer\'>oscar.melendez@menziesaviation.com</a></div><!--end:1649701303981--><><!--begin:1649701334081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701334_co>:&nbsp;</b></span>I will send you a course invite in one moment then you can follow the link and set a password up for your own account</div><!--end:1649701334081--><><!--begin:1649701348445--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701348_cv>:&nbsp;</b></span>Cool, thank you</div><!--end:1649701348445--><><!--begin:1649701394154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701394_co>:&nbsp;</b></span>Just sent the email now</div><!--end:1649701394154--><><!--begin:1649701416765--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701416_cv>:&nbsp;</b></span>just got it</div><!--end:1649701416765--><><!--begin:1649701445857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701445_co>:&nbsp;</b></span>Once you have your account set in place I will add the second course into your account.</div><!--end:1649701445857--><><!--begin:1649701453216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701453_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649701453216--><><!--begin:1649701490692--><div class=\'cv\'><span class=\'notranslate\'><b>Oscar Melendez<timestamp_1649701490_cv>:&nbsp;</b></span>That should be it</div><!--end:1649701490692--><><!--begin:1649701501930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649701501_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649701501930--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Having Issues getting password reset for a new course hazwopper and hazshipper ?  The email address is registered to travis.burkey@menziesaviation.com\r\nTiffany has joined the chat.\r\nTiffany: Hi, Oscar Melendez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nOscar Melendez: Doing fine and yourself\r\nTiffany: I am good thank you\r\nTiffany: One moment please while I look you up\r\nOscar Melendez: thank you\r\nTiffany: Have you purchased the new training courses yet?\r\nTiffany: I do not see an account under your name or under Travis Burkey\r\nOscar Melendez: this is all the information I have.\r\nOscar Melendez: Travis, I have purchased both courses for Oscar to take. Please use this link to access the course materials. Please complete the set up ASAP! https://csregsonline.com/lms/login.aspx?ReturnUrl=%2flms%2fsignup%2freturnPurchase.aspx%3fcid%3decom%26oid%3d3954285674545&cid=ecom&oid=3954285674545 The email is yours, but you will need to go through the â€œForgot Passwordâ€ to do the set up. Branden Salyer\r\nTiffany: Okay, so you Oscar should be completing the training?\r\nOscar Melendez: The registered email address should be mailto:travis.burkey@menziesaviation.com\r\nOscar Melendez: yes\r\nTiffany: What is your email address so I can fix the order I found\r\nOscar Melendez: mailto:oscar.melendez@menziesaviation.com\r\nTiffany: I will send you a course invite in one moment then you can follow the link and set a password up for your own account\r\nOscar Melendez: Cool, thank you\r\nTiffany: Just sent the email now\r\nOscar Melendez: just got it\r\nTiffany: Once you have your account set in place I will add the second course into your account.\r\nTiffany: Is there anything else I can assist you with today?\r\nOscar Melendez: That should be it\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('274410356Y8', 1649771844, 1649773183, 2, 23, 23, 3, 0, 0, 0, 0, 5398, 0, 0, 0, 0, 'Gio Supnet', 'supnetgio@fhda.edu', '153.18.173.32', '0acc8cdf10ab2959515a058cc308bd7d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Foothill-De Anza Community College District-cus-', 'Hi. We purchased the DOT Hazmat Transportation Complete Certification online for one of our staff. Does she (staff) need to do anything else?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. We purchased the DOT Hazmat Transportation Complete Certification online for one of our staff. Does she (staff) need to do anything else?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649771848863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649771848_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gio Supnet</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649771848863--><><!--begin:1649771862162--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649771861_cv>:&nbsp;</b></span>I&#39;m good. Thank you.</div><!--end:1649771862162--><><!--begin:1649771892089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649771892_co>:&nbsp;</b></span>What is the staff members name, so I can look her up please?</div><!--end:1649771892089--><><!--begin:1649771904147--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649771903_cv>:&nbsp;</b></span>Jeanette Garcia</div><!--end:1649771904147--><><!--begin:1649771970515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649771970_co>:&nbsp;</b></span>I do not see her in our system.  Has she started the training yet? Do you have an order number?</div><!--end:1649771970515--><><!--begin:1649772029463--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649772029_cv>:&nbsp;</b></span>Not yet. We purchased the training on 5/2 in San jose. The order # 16847.</div><!--end:1649772029463--><><!--begin:1649772231152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649772231_co>:&nbsp;</b></span>I see her now.  Once we have the class status update we will send that information out.  Jeannette will need to complete the function specific training portion in house once and document that. Function specific training is basically on the job training in the different areas and functions she will need her DOT certification.  </div><!--end:1649772231152--><><!--begin:1649772315829--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649772315_cv>:&nbsp;</b></span>Will she receive those information/ instructions directly?</div><!--end:1649772315829--><><!--begin:1649772419753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649772419_co>:&nbsp;</b></span>We cannot provide instructions/directions  regarding this portion as all jobs/companies and employees have different tasks and functions specific to that company.  </div><!--end:1649772419753--><><!--begin:1649772628020--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649772627_cv>:&nbsp;</b></span>What I meant is instruction/information regarding the training ie what to do, what to bring, location, etc...</div><!--end:1649772628020--><><!--begin:1649772735288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649772735_co>:&nbsp;</b></span>She should have received the initial email the day the order was placed and we will send another email out once the class status has been updated.  The email will have the start time date and location.  We break for lunch so she can either bring lunch or plan to go to a near by location.  The only thing she needs to bring is a picture ID.    </div><!--end:1649772735288--><><!--begin:1649772834493--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649772834_cv>:&nbsp;</b></span>I asked her yesterday and she said she didn&#39;t receive any email or confirmation about the training. </div><!--end:1649772834493--><><!--begin:1649772895127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649772895_co>:&nbsp;</b></span>We sent it to: <a href=\'mailto:garciajeannette@fhda.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>garciajeannette@fhda.edu</a> and cc:ed <a href=\'mailto:nelsontodd@fhda.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>nelsontodd@fhda.edu</a></div><!--end:1649772895127--><><!--begin:1649772966695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649772966_co>:&nbsp;</b></span>I will resend now and cc you on the email</div><!--end:1649772966695--><><!--begin:1649773013148--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649773012_cv>:&nbsp;</b></span>I just got it. Thank you.</div><!--end:1649773013148--><><!--begin:1649773028146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649773028_co>:&nbsp;</b></span>Of course!</div><!--end:1649773028146--><><!--begin:1649773038662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649773038_co>:&nbsp;</b></span>Is there anything else I can assist you with? </div><!--end:1649773038662--><><!--begin:1649773061114--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649773060_cv>:&nbsp;</b></span>That&#39;s it. Thanks again.</div><!--end:1649773061114--><><!--begin:1649773087406--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649773087_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1649773087406--><><!--begin:1649773135464--><div class=\'cv\'><span class=\'notranslate\'><b>Gio Supnet<timestamp_1649773135_cv>:&nbsp;</b></span>You too.</div><!--end:1649773135464--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi. We purchased the DOT Hazmat Transportation Complete Certification online for one of our staff. Does she (staff) need to do anything else?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gio Supnet!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGio Supnet: I&#39;m good. Thank you.\r\nTiffany: What is the staff members name, so I can look her up please?\r\nGio Supnet: Jeanette Garcia\r\nTiffany: I do not see her in our system.  Has she started the training yet? Do you have an order number?\r\nGio Supnet: Not yet. We purchased the training on 5/2 in San jose. The order # 16847.\r\nTiffany: I see her now.  Once we have the class status update we will send that information out.  Jeannette will need to complete the function specific training portion in house once and document that. Function specific training is basically on the job training in the different areas and functions she will need her DOT certification.  \r\nGio Supnet: Will she receive those information/ instructions directly?\r\nTiffany: We cannot provide instructions/directions  regarding this portion as all jobs/companies and employees have different tasks and functions specific to that company.  \r\nGio Supnet: What I meant is instruction/information regarding the training ie what to do, what to bring, location, etc...\r\nTiffany: She should have received the initial email the day the order was placed and we will send another email out once the class status has been updated.  The email will have the start time date and location.  We break for lunch so she can either bring lunch or plan to go to a near by location.  The only thing she needs to bring is a picture ID.    \r\nGio Supnet: I asked her yesterday and she said she didn&#39;t receive any email or confirmation about the training. \r\nTiffany: We sent it to: mailto:garciajeannette@fhda.edu and cc:ed mailto:nelsontodd@fhda.edu\r\nTiffany: I will resend now and cc you on the email\r\nGio Supnet: I just got it. Thank you.\r\nTiffany: Of course!\r\nTiffany: Is there anything else I can assist you with? \r\nGio Supnet: That&#39;s it. Thanks again.\r\nTiffany: My pleasure! Have a wonderful day!\r\nGio Supnet: You too.\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('27442646749', 1649787939, 1649788535, 1, 23, 7, 5, 0, 0, 5, 0, 2645, 0, 0, 0, 0, 'lauren munari', 'lmunari@langan.com', '69.74.18.53', 'f83730763b78afe7b5acf4e43e97c9d0', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Langan-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'Hi, My OSHA appears to be frozen on an incorrect question, on the ionizing radiation module. it iwll not let me move past the question, nor re try the module assessment. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, My OSHA appears to be frozen on an incorrect question, on the ionizing radiation module. it iwll not let me move past the question, nor re try the module assessment. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649787942319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649787942_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>lauren munari</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649787942319--><><!--begin:1649787970779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649787970_co>:&nbsp;</b></span>one moment while I look you up please</div><!--end:1649787970779--><><!--begin:1649788074146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649788074_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1649788074146--><><!--begin:1649788143962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649788143_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1649788143962--><><!--begin:1649788303131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649788303_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649788303131--><><!--begin:1649788534451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649788534_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649788534451--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, My OSHA appears to be frozen on an incorrect question, on the ionizing radiation module. it iwll not let me move past the question, nor re try the module assessment. \r\nTiffany has joined the chat.\r\nTiffany: Hi, lauren munari!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: one moment while I look you up please\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('274501742ZK', 1649863233, 1649863489, 2, 23, 26, 5, 0, 0, 0, 0, 2791, 0, 0, 0, 0, 'Jake', 'jlarimore@tishazmat.com', '50.253.105.145', '844e28ea0a0e45f6dc840f824f548358', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TIS-cus-', 'Hi, I needed a copy of one of our new employee\'s 40-Hour cert.  His name is Brandon Norman.  He took the 40-Hour course March 15-18 in Dallas.  Any help would be appreciated.  Thanks!\r\n\r\nJake', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I needed a copy of one of our new employee\'s 40-Hour cert.  His name is Brandon Norman.  He took the 40-Hour course March 15-18 in Dallas.  Any help would be appreciated.  Thanks!\r\n\r\nJake</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649863235802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863235_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jake</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649863235802--><><!--begin:1649863247998--><div class=\'cv\'><span class=\'notranslate\'><b>Jake<timestamp_1649863248_cv>:&nbsp;</b></span>Not bad, how about you?</div><!--end:1649863247998--><><!--begin:1649863259824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863259_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1649863259824--><><!--begin:1649863341021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863340_co>:&nbsp;</b></span>I show Brandon did receive the certificate at the completion of class last month.  </div><!--end:1649863341021--><><!--begin:1649863414675--><div class=\'cv\'><span class=\'notranslate\'><b>Jake<timestamp_1649863414_cv>:&nbsp;</b></span>Ok, he said he is unable to find it at the moment.  Is there any way I could obtain a copy?</div><!--end:1649863414675--><><!--begin:1649863416652--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863416_co>:&nbsp;</b></span>There is a $10.00 per certificate fee for all replacements. </div><!--end:1649863416652--><><!--begin:1649863450558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863450_co>:&nbsp;</b></span>To order a replacement certificate please follow the link: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1649863450558--><><!--begin:1649863456911--><div class=\'cv\'><span class=\'notranslate\'><b>Jake<timestamp_1649863457_cv>:&nbsp;</b></span>Ok, I&#39;ll give him a day to find it, and then we&#39;ll check back with you guys then.  Thank you!</div><!--end:1649863456911--><><!--begin:1649863474511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649863474_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649863474511--><><!--begin:1649863485699--><div class=\'cv\'><span class=\'notranslate\'><b>Jake<timestamp_1649863485_cv>:&nbsp;</b></span>Nope, that will do it.</div><!--end:1649863485699--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I needed a copy of one of our new employee\'s 40-Hour cert.  His name is Brandon Norman.  He took the 40-Hour course March 15-18 in Dallas.  Any help would be appreciated.  Thanks!\r\n\r\nJake\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jake!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJake: Not bad, how about you?\r\nTiffany: I am good thank you!\r\nTiffany: I show Brandon did receive the certificate at the completion of class last month.  \r\nJake: Ok, he said he is unable to find it at the moment.  Is there any way I could obtain a copy?\r\nTiffany: There is a $10.00 per certificate fee for all replacements. \r\nTiffany: To order a replacement certificate please follow the link: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nJake: Ok, I&#39;ll give him a day to find it, and then we&#39;ll check back with you guys then.  Thank you!\r\nTiffany: Is there anything else I can assist you with today?\r\nJake: Nope, that will do it.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2745065848Y', 1649868091, 1649868555, 2, 23, 42, 4, 0, 0, 5, 0, 2314, 0, 0, 0, 0, 'Brian Bengies', 'bengies6996@gmail.com', '12.22.248.98', 'a2f56374825c81eb6b79b75145ea99fe', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tnemec-cus-', 'Good Afternoon,\r\n\r\nDo you know how long it takes for my certificate to be sent over. I took the 8 Hour HAZWOPHER refresher course on 4-11-2022. Thanks and have a good day.', '<div class=\'ca\'><div class=\'info_box\'><i>Good Afternoon,\r\n\r\nDo you know how long it takes for my certificate to be sent over. I took the 8 Hour HAZWOPHER refresher course on 4-11-2022. Thanks and have a good day.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649868094811--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649868094_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brian Bengies</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649868094811--><><!--begin:1649868125454--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Bengies<timestamp_1649868110_cv>:&nbsp;</b></span>I am good.. how about you?</div><!--end:1649868125454--><><!--begin:1649868163754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649868163_co>:&nbsp;</b></span>I am doing good thank you</div><!--end:1649868163754--><><!--begin:1649868222701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649868222_co>:&nbsp;</b></span>We will be sending the certificate via US Mail to the company address within a couple days.  Then however long US Mail takes it to be delivered usually we say within 7-10 business days.   </div><!--end:1649868222701--><><!--begin:1649868261130--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Bengies<timestamp_1649868245_cv>:&nbsp;</b></span>Ok thank you for your time.. <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1649868261130--><><!--begin:1649868263625--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649868263_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649868263625--><><!--begin:1649868456603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649868456_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649868456603--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Afternoon,\r\n\r\nDo you know how long it takes for my certificate to be sent over. I took the 8 Hour HAZWOPHER refresher course on 4-11-2022. Thanks and have a good day.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brian Bengies!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrian Bengies: I am good.. how about you?\r\nTiffany: I am doing good thank you\r\nTiffany: We will be sending the certificate via US Mail to the company address within a couple days.  Then however long US Mail takes it to be delivered usually we say within 7-10 business days.   \r\nBrian Bengies: Ok thank you for your time.. &#128578;\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('27450911995', 1649870599, 1649870962, 1, 23, 15, 11, 0, 0, 0, 0, 3710, 0, 0, 0, 0, 'Samuel Durham', 'sam.durham@stantec.com', '108.231.238.33', '5df2ad7f50825bf1bb4d5bab85b2adc9', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Stantec-cus-Online Course-_-Hazwoper-cus-', 'I am on the introduction to confined spaces portion and it is stuck on one of the assessment questions I was reviewing. I\'ve tried logging out but it keeps returning to the same question ang will not let me continue.', '<div class=\'ca\'><div class=\'info_box\'><i>I am on the introduction to confined spaces portion and it is stuck on one of the assessment questions I was reviewing. I\'ve tried logging out but it keeps returning to the same question ang will not let me continue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649870602685--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870602_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Samuel Durham</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649870602685--><><!--begin:1649870621933--><div class=\'cv\'><span class=\'notranslate\'><b>Samuel Durham<timestamp_1649870622_cv>:&nbsp;</b></span>Im doing good. You?</div><!--end:1649870621933--><><!--begin:1649870629179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870629_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1649870629179--><><!--begin:1649870635661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870635_co>:&nbsp;</b></span>Please give me one moment to look you up.</div><!--end:1649870635661--><><!--begin:1649870748642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870748_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser</div><!--end:1649870748642--><><!--begin:1649870762526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870762_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.</div><!--end:1649870762526--><><!--begin:1649870813982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870813_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1649870813982--><><!--begin:1649870826597--><div class=\'cv\'><span class=\'notranslate\'><b>Samuel Durham<timestamp_1649870826_cv>:&nbsp;</b></span>Thanks!</div><!--end:1649870826597--><><!--begin:1649870843295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870843_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649870843295--><><!--begin:1649870885937--><div class=\'cv\'><span class=\'notranslate\'><b>Samuel Durham<timestamp_1649870886_cv>:&nbsp;</b></span>That is it. Thanks a bunch!</div><!--end:1649870885937--><><!--begin:1649870914518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870914_co>:&nbsp;</b></span>My pleasure!</div><!--end:1649870914518--><><!--begin:1649870918364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649870918_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649870918364--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am on the introduction to confined spaces portion and it is stuck on one of the assessment questions I was reviewing. I\'ve tried logging out but it keeps returning to the same question ang will not let me continue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Samuel Durham!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSamuel Durham: Im doing good. You?\r\nTiffany: I am good thank you.\r\nTiffany: Please give me one moment to look you up.\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nSamuel Durham: Thanks!\r\nTiffany: Is there anything else I can assist you with today?\r\nSamuel Durham: That is it. Thanks a bunch!\r\nTiffany: My pleasure!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('274601924GB', 1649963412, 1649963572, 2, 23, 23, 3, 0, 0, 5, 0, 3028, 0, 0, 0, 0, 'Michael Wise', 'talisman.26@gmail.com', '162.43.198.100', '3848101eb77ee28d817c2ed167f9512d', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Weston Solutions, Inc.-cus-', 'I seem to have lost my invoice for my training.  Do you have a copy of it?  8-Hour OSHA HAZWOPER Annual Refresher - Online Training-order number-16697', '<div class=\'ca\'><div class=\'info_box\'><i>I seem to have lost my invoice for my training.  Do you have a copy of it?  8-Hour OSHA HAZWOPER Annual Refresher - Online Training-order number-16697</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649963417263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963417_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Wise</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649963417263--><><!--begin:1649963425412--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963425_cv>:&nbsp;</b></span>I&#39;m great thanks!!</div><!--end:1649963425412--><><!--begin:1649963452414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963452_co>:&nbsp;</b></span>I can email you another receipt for this purchase</div><!--end:1649963452414--><><!--begin:1649963466633--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963466_cv>:&nbsp;</b></span>wonderful, shall I wait?</div><!--end:1649963466633--><><!--begin:1649963503458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963503_co>:&nbsp;</b></span>Just sent!</div><!--end:1649963503458--><><!--begin:1649963512983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963512_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1649963512983--><><!--begin:1649963530652--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963530_cv>:&nbsp;</b></span>as long as I get that invoice, no ma&#39;am!!</div><!--end:1649963530652--><><!--begin:1649963536176--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963536_cv>:&nbsp;</b></span>you&#39;ve been great, thank you!!!</div><!--end:1649963536176--><><!--begin:1649963544735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963544_co>:&nbsp;</b></span>My pleasure!</div><!--end:1649963544735--><><!--begin:1649963546538--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963546_cv>:&nbsp;</b></span>HA!!  Got it...</div><!--end:1649963546538--><><!--begin:1649963550189--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963550_cv>:&nbsp;</b></span>thanks a bunch!!</div><!--end:1649963550189--><><!--begin:1649963559584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963559_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1649963559584--><><!--begin:1649963566006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649963565_co>:&nbsp;</b></span>and you are most welcom!!</div><!--end:1649963566006--><><!--begin:1649963570584--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Wise<timestamp_1649963570_cv>:&nbsp;</b></span>you too :)</div><!--end:1649963570584--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I seem to have lost my invoice for my training.  Do you have a copy of it?  8-Hour OSHA HAZWOPER Annual Refresher - Online Training-order number-16697\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Wise!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Wise: I&#39;m great thanks!!\r\nTiffany: I can email you another receipt for this purchase\r\nMichael Wise: wonderful, shall I wait?\r\nTiffany: Just sent!\r\nTiffany: Is there anything else I can assist you with today?\r\nMichael Wise: as long as I get that invoice, no ma&#39;am!!\r\nMichael Wise: you&#39;ve been great, thank you!!!\r\nTiffany: My pleasure!\r\nMichael Wise: HA!!  Got it...\r\nMichael Wise: thanks a bunch!!\r\nTiffany: Have a wonderful day!!\r\nTiffany: and you are most welcom!!\r\nMichael Wise: you too :)\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2746032295K', 1649964693, 1649964734, 2, 19, 0, 0, 0, 18, 0, 1, 145, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('274603286Z3', 1649964750, 1649964802, 2, 19, 0, 0, 0, 18, 0, 1, 145, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2746718408J', 1650033334, 1650033573, 2, 23, 29, 9, 0, 0, 0, 0, 3144, 0, 0, 0, 0, 'JANICE GRIFFIN', 'JGRIFFIN@HISCOINC.COM', '149.20.205.26', '5605e2e0e485f710772fb48640cf1380', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-HISCO-cus-', 'I NEED TO SEE IF I CAN GET A INVITATION RESENT ON A PURCHASED DOT ONLINE TRAINING CLASS', '<div class=\'ca\'><div class=\'info_box\'><i>I NEED TO SEE IF I CAN GET A INVITATION RESENT ON A PURCHASED DOT ONLINE TRAINING CLASS</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650033335874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033335_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>JANICE GRIFFIN</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650033335874--><><!--begin:1650033343578--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033343_cv>:&nbsp;</b></span>GOOD... HOW ARE YOU</div><!--end:1650033343578--><><!--begin:1650033350934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033350_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650033350934--><><!--begin:1650033358415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033358_co>:&nbsp;</b></span>Do you have an order number I can look up please</div><!--end:1650033358415--><><!--begin:1650033365282--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033365_cv>:&nbsp;</b></span>I PLACED AN ORDER 16513 ON 3-14-22</div><!--end:1650033365282--><><!--begin:1650033382098--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033382_cv>:&nbsp;</b></span>THE USER I ASSIGNED FAILED TO ACCEPT THE INVITE IN 30 DAYS</div><!--end:1650033382098--><><!--begin:1650033402824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033402_co>:&nbsp;</b></span>Should I resend the invite to <a href=\'mailto:JTODD@HISCOINC.COM\' target=\'_blank\' rel=\'noopener noreferrer\'>JTODD@HISCOINC.COM</a> ?</div><!--end:1650033402824--><><!--begin:1650033415370--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033415_cv>:&nbsp;</b></span>YES PLEASE DO</div><!--end:1650033415370--><><!--begin:1650033426011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033426_co>:&nbsp;</b></span>Just sent :)</div><!--end:1650033426011--><><!--begin:1650033437935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033437_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650033437935--><><!--begin:1650033439710--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033439_cv>:&nbsp;</b></span>THANK YOU SO MUCH.  I APPRECIATE YOUR HELP</div><!--end:1650033439710--><><!--begin:1650033449399--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033449_co>:&nbsp;</b></span>My pleasure!!</div><!--end:1650033449399--><><!--begin:1650033450228--><div class=\'cv\'><span class=\'notranslate\'><b>JANICE GRIFFIN<timestamp_1650033450_cv>:&nbsp;</b></span>I dont think so.  </div><!--end:1650033450228--><><!--begin:1650033473274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650033473_co>:&nbsp;</b></span>Have a wonderful rest of your day and weekend!</div><!--end:1650033473274--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I NEED TO SEE IF I CAN GET A INVITATION RESENT ON A PURCHASED DOT ONLINE TRAINING CLASS\r\nTiffany has joined the chat.\r\nTiffany: Hi, JANICE GRIFFIN!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJANICE GRIFFIN: GOOD... HOW ARE YOU\r\nTiffany: I am good thank you\r\nTiffany: Do you have an order number I can look up please\r\nJANICE GRIFFIN: I PLACED AN ORDER 16513 ON 3-14-22\r\nJANICE GRIFFIN: THE USER I ASSIGNED FAILED TO ACCEPT THE INVITE IN 30 DAYS\r\nTiffany: Should I resend the invite to mailto:JTODD@HISCOINC.COM ?\r\nJANICE GRIFFIN: YES PLEASE DO\r\nTiffany: Just sent :)\r\nTiffany: Is there anything else I can assist you with today?\r\nJANICE GRIFFIN: THANK YOU SO MUCH.  I APPRECIATE YOUR HELP\r\nTiffany: My pleasure!!\r\nJANICE GRIFFIN: I dont think so.  \r\nTiffany: Have a wonderful rest of your day and weekend!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('274679947ZZ', 1650041423, 1650041692, 1, 23, 11, 6, 0, 0, 5, 0, 2527, 0, 0, 0, 0, 'Gerardo Hernandez', 'Gerardo.Hernandez@WestonSolutions.com', '162.43.198.100', 'c61f3e06114bddf81c57b06152036b30', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Weston Solutions -cus-Online Course-_-Hazwoper 40Hr-cus-', 'The module froze it won\'t let me move forward in the module. ', '<div class=\'ca\'><div class=\'info_box\'><i>The module froze it won\'t let me move forward in the module. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650041424753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650041424_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gerardo Hernandez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650041424753--><><!--begin:1650041445979--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1650041446_cv>:&nbsp;</b></span>Pretty good and yourself </div><!--end:1650041445979--><><!--begin:1650041468005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650041467_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650041468005--><><!--begin:1650041584082--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1650041584_cv>:&nbsp;</b></span>I&#39;m stuck in one of the modules it seems like it froze because after I was done answering the pre-assessment check it didn&#39;t let me advance in the course. </div><!--end:1650041584082--><><!--begin:1650041618289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650041618_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1650041618289--><><!--begin:1650041662965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650041663_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1650041662965--><><!--begin:1650041680750--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1650041680_cv>:&nbsp;</b></span>Thank you, Tiffany!</div><!--end:1650041680750--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The module froze it won\'t let me move forward in the module. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Gerardo Hernandez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGerardo Hernandez: Pretty good and yourself \r\nTiffany: I am good thank you\r\nGerardo Hernandez: I&#39;m stuck in one of the modules it seems like it froze because after I was done answering the pre-assessment check it didn&#39;t let me advance in the course. \r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nGerardo Hernandez: Thank you, Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('274933294MX', 1650294773, 1650296076, 2, 19, 14, 9, 0, 0, 0, 0, 3455, 0, 0, 0, 0, 'avani', 'avani.pate@erm.com', '208.104.177.33', 'a54583f98863fe5cc7148ed1a52d3ff2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'Signing-up an employee for hybrid training; however, there is no information on when/where the in-person training is. ', '<div class=\'ca\'><div class=\'info_box\'><i>Signing-up an employee for hybrid training; however, there is no information on when/where the in-person training is. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1650294816926--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650294817_cv>:&nbsp;</b></span>hello- i need to sing-up an employee for 40-hr osha hazwoper.  I need information about when and where the in-person portion is</div><!--end:1650294816926--><><!--begin:1650294847434--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650294847_co>:&nbsp;</b></span>I would be happy to email you all of the information on registering for the hands on class.  I just need an email address.</div><!--end:1650294847434--><><!--begin:1650294878202--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650294878_cv>:&nbsp;</b></span>for myself?  <a href=\'mailto:avani.patel@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>avani.patel@erm.com</a></div><!--end:1650294878202--><><!--begin:1650294957771--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650294957_co>:&nbsp;</b></span>Yes,  I will have it in your inbox in about 5 minutes.  Let me know if you have any questions once you have received the infirmation.  Have a great day!!</div><!--end:1650294957771--><><!--begin:1650295267833--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650295267_cv>:&nbsp;</b></span>Ok-  i see the in-person one for the refresher.. is that the same as the the initial 40-hour hybrid?</div><!--end:1650295267833--><><!--begin:1650295304777--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650295304_cv>:&nbsp;</b></span>also- that is 170 fee, but is that separate from the 40-hour hybrid charge?</div><!--end:1650295304777--><><!--begin:1650295332922--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650295332_co>:&nbsp;</b></span>We hold both classes on the same days so you can use this as a resource for the schedule.</div><!--end:1650295332922--><><!--begin:1650295361858--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650295361_co>:&nbsp;</b></span>As the email says do not register for the class on the website</div><!--end:1650295361858--><><!--begin:1650295427326--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650295427_cv>:&nbsp;</b></span>ok, a spot is guranteeed ?</div><!--end:1650295427326--><><!--begin:1650295472922--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650295472_co>:&nbsp;</b></span>None of the classes are guaranteed until the week of the class</div><!--end:1650295472922--><><!--begin:1650295482364--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650295482_cv>:&nbsp;</b></span>ok</div><!--end:1650295482364--><><!--begin:1650295519886--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650295519_co>:&nbsp;</b></span>Is there anything else I can do for you?</div><!--end:1650295519886--><><!--begin:1650295531074--><div class=\'cv\'><span class=\'notranslate\'><b>avani<timestamp_1650295531_cv>:&nbsp;</b></span>no- thank you</div><!--end:1650295531074--><><!--begin:1650296075941--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650296076_co>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1650296075941--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Signing-up an employee for hybrid training; however, there is no information on when/where the in-person training is. \r\nTracy has joined the chat.\r\navani: hello- i need to sing-up an employee for 40-hr osha hazwoper.  I need information about when and where the in-person portion is\r\nTracy: I would be happy to email you all of the information on registering for the hands on class.  I just need an email address.\r\navani: for myself?  mailto:avani.patel@erm.com\r\nTracy: Yes,  I will have it in your inbox in about 5 minutes.  Let me know if you have any questions once you have received the infirmation.  Have a great day!!\r\navani: Ok-  i see the in-person one for the refresher.. is that the same as the the initial 40-hour hybrid?\r\navani: also- that is 170 fee, but is that separate from the 40-hour hybrid charge?\r\nTracy: We hold both classes on the same days so you can use this as a resource for the schedule.\r\nTracy: As the email says do not register for the class on the website\r\navani: ok, a spot is guranteeed ?\r\nTracy: None of the classes are guaranteed until the week of the class\r\navani: ok\r\nTracy: Is there anything else I can do for you?\r\navani: no- thank you\r\nTracy: &#128578;\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2749458787V', 1650307354, 1650307472, 2, 23, 8, 4, 0, 0, 5, 0, 2767, 0, 0, 0, 0, 'Kat Nunez', 'kathryn.nunez@arcadis.com', '98.109.25.199', '1335b31687a73c1283ff787fd09b0011', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Hello, I have a hands-on training voucher for the OSHA 40 Hour HAZWOPER and am looking to schedule the hands-on training portion in the Central NJ (Somerset) location for 4/22/2022.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have a hands-on training voucher for the OSHA 40 Hour HAZWOPER and am looking to schedule the hands-on training portion in the Central NJ (Somerset) location for 4/22/2022.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650307357705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650307357_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kat Nunez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650307357705--><><!--begin:1650307368631--><div class=\'cv\'><span class=\'notranslate\'><b>Kat Nunez<timestamp_1650307369_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1650307368631--><><!--begin:1650307386943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650307386_co>:&nbsp;</b></span>I will get you on the list now.</div><!--end:1650307386943--><><!--begin:1650307396980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650307396_co>:&nbsp;</b></span>We will send you the class details and information tomorrow</div><!--end:1650307396980--><><!--begin:1650307408982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650307408_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1650307408982--><><!--begin:1650307408958--><div class=\'cv\'><span class=\'notranslate\'><b>Kat Nunez<timestamp_1650307409_cv>:&nbsp;</b></span>Amazing, thanks very much!</div><!--end:1650307408958--><><!--begin:1650307450374--><div class=\'cv\'><span class=\'notranslate\'><b>Kat Nunez<timestamp_1650307450_cv>:&nbsp;</b></span>I appreciate it</div><!--end:1650307450374--><><!--begin:1650307453190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650307453_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650307453190--><><!--begin:1650307462224--><div class=\'cv\'><span class=\'notranslate\'><b>Kat Nunez<timestamp_1650307462_cv>:&nbsp;</b></span>That will be all. Thanks!</div><!--end:1650307462224--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I have a hands-on training voucher for the OSHA 40 Hour HAZWOPER and am looking to schedule the hands-on training portion in the Central NJ (Somerset) location for 4/22/2022.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kat Nunez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKat Nunez: Great, thank you\r\nTiffany: I will get you on the list now.\r\nTiffany: We will send you the class details and information tomorrow\r\nTiffany: Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nKat Nunez: Amazing, thanks very much!\r\nKat Nunez: I appreciate it\r\nTiffany: Is there anything else I can assist you with today?\r\nKat Nunez: That will be all. Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2750194197H', 1650380908, 1650381435, 2, 23, 24, 4, 0, 0, 5, 0, 3814, 0, 0, 0, 0, 'Timothy Darrar', 'Darrar7@gmail.com', '23.96.1.201', 'dd93b93b6eb09825739b30650f99797e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-C-3 Technologies -cus-', 'Can you provide me with a copy of my certificate and let me know if it has expired? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you provide me with a copy of my certificate and let me know if it has expired? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650380912179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650380912_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Timothy Darrar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650380912179--><><!--begin:1650380960930--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Darrar<timestamp_1650380961_cv>:&nbsp;</b></span>Hello Tiffany,</div><!--end:1650380960930--><><!--begin:1650380977779--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Darrar<timestamp_1650380977_cv>:&nbsp;</b></span>I am well how are you?</div><!--end:1650380977779--><><!--begin:1650380987440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650380987_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650380987440--><><!--begin:1650381004465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650381004_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1650381004465--><><!--begin:1650381082805--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Darrar<timestamp_1650381082_cv>:&nbsp;</b></span>My old employer is going to send me a copy of my certificate, I am just wondering if it has expired yet?</div><!--end:1650381082805--><><!--begin:1650381221500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650381221_co>:&nbsp;</b></span>You received the 40 Hour HAZWOPER certification in 02/2019.  This certification requires an annual 8-hour HAZWOPER refresher course to be completed annually so unless you have completed one for 2021 and 2022 this certification has expired.  </div><!--end:1650381221500--><><!--begin:1650381246848--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Darrar<timestamp_1650381246_cv>:&nbsp;</b></span>Thank you</div><!--end:1650381246848--><><!--begin:1650381267194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650381267_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650381267194--><><!--begin:1650381435634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650381435_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650381435634--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Can you provide me with a copy of my certificate and let me know if it has expired? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Timothy Darrar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTimothy Darrar: Hello Tiffany,\r\nTimothy Darrar: I am well how are you?\r\nTiffany: I am good thank you\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTimothy Darrar: My old employer is going to send me a copy of my certificate, I am just wondering if it has expired yet?\r\nTiffany: You received the 40 Hour HAZWOPER certification in 02/2019.  This certification requires an annual 8-hour HAZWOPER refresher course to be completed annually so unless you have completed one for 2021 and 2022 this certification has expired.  \r\nTimothy Darrar: Thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2750265062V', 1650388016, 1650389234, 2, 23, 44, 5, 0, 0, 5, 0, 4999, 0, 0, 0, 0, 'Andrew Gardner', 'andrew.j.gardner13@gmail.com', '76.105.140.147', 'c33d80af6fddcdca73e22cff2ac694f1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-ERM-West-cus-', 'Hi, I completed a 40-hr HAZWOPER hybrid course about a year ago, and then completed an in-person session in December. I never received a certificate for the online HAZWOPER. Can that be sent to me?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I completed a 40-hr HAZWOPER hybrid course about a year ago, and then completed an in-person session in December. I never received a certificate for the online HAZWOPER. Can that be sent to me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650388019497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388019_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650388019497--><><!--begin:1650388032689--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388032_cv>:&nbsp;</b></span>Great!</div><!--end:1650388032689--><><!--begin:1650388037083--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388037_cv>:&nbsp;</b></span>How about you?</div><!--end:1650388037083--><><!--begin:1650388052101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388052_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650388052101--><><!--begin:1650388331774--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388331_cv>:&nbsp;</b></span>Can you send me my certificate for the online portion of the HAZWOPER training that I attended?</div><!--end:1650388331774--><><!--begin:1650388399059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388399_co>:&nbsp;</b></span>I apologize for the delay I am looking you up</div><!--end:1650388399059--><><!--begin:1650388475555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388475_co>:&nbsp;</b></span>I see it was sent via US Mail to the company address in Portland.</div><!--end:1650388475555--><><!--begin:1650388518330--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388518_cv>:&nbsp;</b></span>It was never received. Is there anyway that it can be sent again?</div><!--end:1650388518330--><><!--begin:1650388525577--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388525_co>:&nbsp;</b></span>Normally there is a reissue fee to send another copy via US Mail or PDF via email but I have received approval to get you a PDF copy this one time at no fee </div><!--end:1650388525577--><><!--begin:1650388547849--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388547_cv>:&nbsp;</b></span>Thank you, can you send a PDF of the in person training as well?</div><!--end:1650388547849--><><!--begin:1650388602448--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388602_co>:&nbsp;</b></span>I can only generate one PDF at no fee.  The other certificate should have been given to you in class</div><!--end:1650388602448--><><!--begin:1650388629269--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388629_cv>:&nbsp;</b></span>Ok, I can pay the fee for the in-person portion.</div><!--end:1650388629269--><><!--begin:1650388673884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388673_co>:&nbsp;</b></span>To submit the request/payment for the certificate please use the link below </div><!--end:1650388673884--><><!--begin:1650388674553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388674_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1650388674553--><><!--begin:1650388801005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388800_co>:&nbsp;</b></span>Is there anything else I can assist you with in the meantime?</div><!--end:1650388801005--><><!--begin:1650388822522--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388822_cv>:&nbsp;</b></span>I am paying now. Will they send the PDF of the in-person class?</div><!--end:1650388822522--><><!--begin:1650388857608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388857_co>:&nbsp;</b></span>Yes I will make note once the order comes in as to which certificates you need.</div><!--end:1650388857608--><><!--begin:1650388880058--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388880_cv>:&nbsp;</b></span>Great, thank you Tiffany. Order number 16983</div><!--end:1650388880058--><><!--begin:1650388928817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650388928_co>:&nbsp;</b></span>Alrighty we will get those certs out soon.  Have a  wonderful day!</div><!--end:1650388928817--><><!--begin:1650388952634--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Gardner<timestamp_1650388952_cv>:&nbsp;</b></span>Thank you very much! You too!</div><!--end:1650388952634--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I completed a 40-hr HAZWOPER hybrid course about a year ago, and then completed an in-person session in December. I never received a certificate for the online HAZWOPER. Can that be sent to me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Gardner: Great!\r\nAndrew Gardner: How about you?\r\nTiffany: I am good thank you\r\nAndrew Gardner: Can you send me my certificate for the online portion of the HAZWOPER training that I attended?\r\nTiffany: I apologize for the delay I am looking you up\r\nTiffany: I see it was sent via US Mail to the company address in Portland.\r\nAndrew Gardner: It was never received. Is there anyway that it can be sent again?\r\nTiffany: Normally there is a reissue fee to send another copy via US Mail or PDF via email but I have received approval to get you a PDF copy this one time at no fee \r\nAndrew Gardner: Thank you, can you send a PDF of the in person training as well?\r\nTiffany: I can only generate one PDF at no fee.  The other certificate should have been given to you in class\r\nAndrew Gardner: Ok, I can pay the fee for the in-person portion.\r\nTiffany: To submit the request/payment for the certificate please use the link below \r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: Is there anything else I can assist you with in the meantime?\r\nAndrew Gardner: I am paying now. Will they send the PDF of the in-person class?\r\nTiffany: Yes I will make note once the order comes in as to which certificates you need.\r\nAndrew Gardner: Great, thank you Tiffany. Order number 16983\r\nTiffany: Alrighty we will get those certs out soon.  Have a  wonderful day!\r\nAndrew Gardner: Thank you very much! You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('275036951YA', 1650398461, 1650398735, 2, 23, 44, 4, 0, 0, 5, 0, 3495, 0, 0, 0, 0, 'Denie Rasmussen', 'robert.rasmussen@nvenergy.com', '192.206.180.200', '7ddadf951b056100a380756dd08843c3', 'Select Area of Inquiry:-_-Other-cus-Company-_-NV Energy-cus-', 'Where on csregs.com is evaluation for instructor led training?', '<div class=\'ca\'><div class=\'info_box\'><i>Where on csregs.com is evaluation for instructor led training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650398465272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398465_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Denie Rasmussen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650398465272--><><!--begin:1650398485828--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398485_cv>:&nbsp;</b></span>Doing well Tiff; you?</div><!--end:1650398485828--><><!--begin:1650398509791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398509_co>:&nbsp;</b></span>I am good thank you.  Give me one moment and I will get a link for you</div><!--end:1650398509791--><><!--begin:1650398541924--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398542_cv>:&nbsp;</b></span>windy in Las Vegas today; there?</div><!--end:1650398541924--><><!--begin:1650398542754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398542_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/course-evaluations\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/course-evaluations</a></div><!--end:1650398542754--><><!--begin:1650398552598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398552_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/seminar-course-student-evaluation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-course-student-evaluation</a></div><!--end:1650398552598--><><!--begin:1650398601705--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398601_cv>:&nbsp;</b></span>got the links; thanks much</div><!--end:1650398601705--><><!--begin:1650398608280--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398608_cv>:&nbsp;</b></span>have a great day, Denie</div><!--end:1650398608280--><><!--begin:1650398608415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398608_co>:&nbsp;</b></span>The first link I sent is for evaluations in general but the second one is specifically for seminar courses</div><!--end:1650398608415--><><!--begin:1650398617670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398617_co>:&nbsp;</b></span>Mu pleasure! You as well!!</div><!--end:1650398617670--><><!--begin:1650398639361--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398639_cv>:&nbsp;</b></span>so, I attended 8 hr HAZWOPER; second link for me then?</div><!--end:1650398639361--><><!--begin:1650398657374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398657_co>:&nbsp;</b></span>Yes </div><!--end:1650398657374--><><!--begin:1650398678719--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398678_cv>:&nbsp;</b></span>sweet! thanks much!!</div><!--end:1650398678719--><><!--begin:1650398689862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650398689_co>:&nbsp;</b></span>Sure thing!</div><!--end:1650398689862--><><!--begin:1650398709935--><div class=\'cv\'><span class=\'notranslate\'><b>Denie Rasmussen<timestamp_1650398710_cv>:&nbsp;</b></span>caio!</div><!--end:1650398709935--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where on csregs.com is evaluation for instructor led training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Denie Rasmussen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDenie Rasmussen: Doing well Tiff; you?\r\nTiffany: I am good thank you.  Give me one moment and I will get a link for you\r\nDenie Rasmussen: windy in Las Vegas today; there?\r\nTiffany: https://csregs.com/pages/course-evaluations\r\nTiffany: https://csregs.com/pages/seminar-course-student-evaluation\r\nDenie Rasmussen: got the links; thanks much\r\nDenie Rasmussen: have a great day, Denie\r\nTiffany: The first link I sent is for evaluations in general but the second one is specifically for seminar courses\r\nTiffany: Mu pleasure! You as well!!\r\nDenie Rasmussen: so, I attended 8 hr HAZWOPER; second link for me then?\r\nTiffany: Yes \r\nDenie Rasmussen: sweet! thanks much!!\r\nTiffany: Sure thing!\r\nDenie Rasmussen: caio!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275114279GA', 1650475754, 1650476307, 1, 23, 9, 5, 0, 0, 0, 0, 3512, 0, 0, 0, 0, 'Wayne Webster', 'wayne.webster@anteagroup.us', '69.122.142.205', '1c5e0baf6571140b822edbcf78a8efe6', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Antea Group USA-cus-Online Course-_-Hazwoper 40-hr-cus-', 'Hi, my module is stuck at the end of confined spaces. I cannot resume, take the quiz, or move onto the next module. Please help. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, my module is stuck at the end of confined spaces. I cannot resume, take the quiz, or move onto the next module. Please help. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650475756784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650475756_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wayne Webster</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650475756784--><><!--begin:1650475789197--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475789_cv>:&nbsp;</b></span>Good, thank you. Hope you are doing well.</div><!--end:1650475789197--><><!--begin:1650475812707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650475812_co>:&nbsp;</b></span>Yes thank you.  I am looking you up now.  One moment please</div><!--end:1650475812707--><><!--begin:1650475818448--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475818_cv>:&nbsp;</b></span>Thank you</div><!--end:1650475818448--><><!--begin:1650475923519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650475923_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1650475923519--><><!--begin:1650475948466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650475948_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1650475948466--><><!--begin:1650475951081--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475951_cv>:&nbsp;</b></span>Okay, I&#39;ll check it out</div><!--end:1650475951081--><><!--begin:1650475956201--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475956_cv>:&nbsp;</b></span>Thank you so much</div><!--end:1650475956201--><><!--begin:1650475960324--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475960_cv>:&nbsp;</b></span>I appreciate it</div><!--end:1650475960324--><><!--begin:1650475963125--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650475963_cv>:&nbsp;</b></span>Take care</div><!--end:1650475963125--><><!--begin:1650476000803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650476000_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650476000803--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, my module is stuck at the end of confined spaces. I cannot resume, take the quiz, or move onto the next module. Please help. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Wayne Webster!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWayne Webster: Good, thank you. Hope you are doing well.\r\nTiffany: Yes thank you.  I am looking you up now.  One moment please\r\nWayne Webster: Thank you\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nWayne Webster: Okay, I&#39;ll check it out\r\nWayne Webster: Thank you so much\r\nWayne Webster: I appreciate it\r\nWayne Webster: Take care\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('275127824EX', 1650489316, 1650489642, 2, 23, 26, 6, 0, 0, 5, 0, 2134, 298, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '98.124.175.106', '3bbbf9b31785c88f00f10a0e5cf629a8', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-American Packaging-cus-', 'I have signed a learner up for 24 HAZWOPER in Milwaukee WI, May 10-12. I am wondering how many others have signed up and how likely the class is to happen. I know you cannot provide answer with certainty but this learner is looking to schedule child care. Any insight would be appreciated.', '<div class=\'ca\'><div class=\'info_box\'><i>I have signed a learner up for 24 HAZWOPER in Milwaukee WI, May 10-12. I am wondering how many others have signed up and how likely the class is to happen. I know you cannot provide answer with certainty but this learner is looking to schedule child care. Any insight would be appreciated.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650489320774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650489320_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650489320774--><><!--begin:1650489339217--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1650489339_cv>:&nbsp;</b></span>I have signed a learner up for 24 HAZWOPER in Milwaukee WI, May 10-12. I am wondering how many others have signed up and how likely the class is to happen. I know you cannot provide answer with certainty but this learner is looking to schedule child care. Any insight would be appreciated.</div><!--end:1650489339217--><><!--begin:1650489353095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650489353_co>:&nbsp;</b></span>One moment please</div><!--end:1650489353095--><><!--begin:1650489460630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650489460_co>:&nbsp;</b></span>We have one other student registered currently for the 40 HAZ.  I can not say one way or the other on whether the class will be confirmed or cancelled as it is to far out at this time.  </div><!--end:1650489460630--><><!--begin:1650489503481--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1650489503_cv>:&nbsp;</b></span>Thank you. this info is helpful enough.</div><!--end:1650489503481--><><!--begin:1650489641158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650489641_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1650489641158--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have signed a learner up for 24 HAZWOPER in Milwaukee WI, May 10-12. I am wondering how many others have signed up and how likely the class is to happen. I know you cannot provide answer with certainty but this learner is looking to schedule child care. Any insight would be appreciated.\r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: I have signed a learner up for 24 HAZWOPER in Milwaukee WI, May 10-12. I am wondering how many others have signed up and how likely the class is to happen. I know you cannot provide answer with certainty but this learner is looking to schedule child care. Any insight would be appreciated.\r\nTiffany: One moment please\r\nTiffany: We have one other student registered currently for the 40 HAZ.  I can not say one way or the other on whether the class will be confirmed or cancelled as it is to far out at this time.  \r\ndave: Thank you. this info is helpful enough.\r\nTiffany: Is there anything else I can assist you with?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275191201JN', 1650552688, 1650553124, 2, 23, 22, 4, 0, 0, 5, 0, 3724, 0, 0, 0, 0, 'Maranda Cole', 'accounting@spectrumstandards.com', '12.16.56.27', 'dbf1b1a68520c7629fe595931a9f5503', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Spectrum Quality Standards-cus-', 'I am trying to obtain the certificate for the Radiation Safety for Gary Lew and Jennifer Lew. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to obtain the certificate for the Radiation Safety for Gary Lew and Jennifer Lew. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650552692306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552692_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maranda Cole</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650552692306--><><!--begin:1650552711870--><div class=\'cv\'><span class=\'notranslate\'><b>Maranda Cole<timestamp_1650552712_cv>:&nbsp;</b></span>I am good and yourself? </div><!--end:1650552711870--><><!--begin:1650552768227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552768_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650552768227--><><!--begin:1650552778779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552778_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. </div><!--end:1650552778779--><><!--begin:1650552789979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552789_co>:&nbsp;</b></span>These certificates will be sent via US Mail to:</div><!--end:1650552789979--><><!--begin:1650552790955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552790_co>:&nbsp;</b></span>Greg Lew<br>Spectrum Quality Standards 201100453<br>17360 Groeschke Road<br>Houston TX 77084</div><!--end:1650552790955--><><!--begin:1650552824203--><div class=\'cv\'><span class=\'notranslate\'><b>Maranda Cole<timestamp_1650552824_cv>:&nbsp;</b></span>Is there any way to get a copy now? We need it asap</div><!--end:1650552824203--><><!--begin:1650552874052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552873_co>:&nbsp;</b></span>If you need us to create and email a PDF copy we will need you to complete the certificate request through our website</div><!--end:1650552874052--><><!--begin:1650552883468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552883_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1650552883468--><><!--begin:1650552920094--><div class=\'cv\'><span class=\'notranslate\'><b>Maranda Cole<timestamp_1650552920_cv>:&nbsp;</b></span>Okay thank you </div><!--end:1650552920094--><><!--begin:1650552936680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552936_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650552936680--><><!--begin:1650552979854--><div class=\'cv\'><span class=\'notranslate\'><b>Maranda Cole<timestamp_1650552980_cv>:&nbsp;</b></span>That is all. </div><!--end:1650552979854--><><!--begin:1650552989605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650552989_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650552989605--><><!--begin:1650553025665--><div class=\'cv\'><span class=\'notranslate\'><b>Maranda Cole<timestamp_1650553025_cv>:&nbsp;</b></span>You also </div><!--end:1650553025665--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to obtain the certificate for the Radiation Safety for Gary Lew and Jennifer Lew. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Maranda Cole!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaranda Cole: I am good and yourself? \r\nTiffany: I am good thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nTiffany: These certificates will be sent via US Mail to:\r\nTiffany: Greg LewSpectrum Quality Standards 20110045317360 Groeschke RoadHouston TX 77084\r\nMaranda Cole: Is there any way to get a copy now? We need it asap\r\nTiffany: If you need us to create and email a PDF copy we will need you to complete the certificate request through our website\r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nMaranda Cole: Okay thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nMaranda Cole: That is all. \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMaranda Cole: You also \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('275202296K9', 1650563785, 1650564106, 2, 23, 24, 5, 0, 0, 5, 0, 4701, 0, 0, 0, 0, 'Robert ', 'shoemakr@lhcaz.gov', '4.71.34.130', '50353977283abaec65950917ff8dc1f5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-LHCPD-cus-', 'Do you still offer the iii certificate for Bomb technicians on the8 hr refresher&gt;\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you still offer the iii certificate for Bomb technicians on the8 hr refresher&gt;\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650563788100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563788_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650563788100--><><!--begin:1650563814317--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650563814_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1650563814317--><><!--begin:1650563866300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563866_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650563866300--><><!--begin:1650563882400--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650563882_cv>:&nbsp;</b></span>Do you still offer the iii certificate for Bomb technicians on the8 hr refresher</div><!--end:1650563882400--><><!--begin:1650563908274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563908_co>:&nbsp;</b></span>We have the Emergency Response Technician Refresher as per CFR 1910.120 (q)(iii)</div><!--end:1650563908274--><><!--begin:1650563915498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563915_co>:&nbsp;</b></span>Is this what you are referring to?</div><!--end:1650563915498--><><!--begin:1650563926412--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650563926_cv>:&nbsp;</b></span>Yes</div><!--end:1650563926412--><><!--begin:1650563961891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563961_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/emergency-responder-technician-level-iii-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/emergency-responder-technician-level-iii-annual-refresher</a></div><!--end:1650563961891--><><!--begin:1650563966923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563966_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/emergency-response-level-3-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/emergency-response-level-3-annual-refresher</a></div><!--end:1650563966923--><><!--begin:1650563989714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650563989_co>:&nbsp;</b></span>The first link I sent is for the online training and the second link is for the seminar in person training schedule</div><!--end:1650563989714--><><!--begin:1650563990076--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650563990_cv>:&nbsp;</b></span>Ok Ty is that online?</div><!--end:1650563990076--><><!--begin:1650564009058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650564009_co>:&nbsp;</b></span>WE offer it both way in person and online</div><!--end:1650564009058--><><!--begin:1650564008885--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650564009_cv>:&nbsp;</b></span>perfect thank you.</div><!--end:1650564008885--><><!--begin:1650564016450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650564016_co>:&nbsp;</b></span>My pleasure!</div><!--end:1650564016450--><><!--begin:1650564032925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650564032_co>:&nbsp;</b></span>Is there anything else I can do for you today? Do you have any other questions?</div><!--end:1650564032925--><><!--begin:1650564056357--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650564056_cv>:&nbsp;</b></span>No that should work.</div><!--end:1650564056357--><><!--begin:1650564076566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650564076_co>:&nbsp;</b></span>Wonderful news!!</div><!--end:1650564076566--><><!--begin:1650564083543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650564083_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650564083543--><><!--begin:1650564102893--><div class=\'cv\'><span class=\'notranslate\'><b>Robert <timestamp_1650564103_cv>:&nbsp;</b></span>Thanks and you do the same. </div><!--end:1650564102893--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you still offer the iii certificate for Bomb technicians on the8 hr refresher&gt;\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert : Good how are you?\r\nTiffany: I am good thank you\r\nRobert : Do you still offer the iii certificate for Bomb technicians on the8 hr refresher\r\nTiffany: We have the Emergency Response Technician Refresher as per CFR 1910.120 (q)(iii)\r\nTiffany: Is this what you are referring to?\r\nRobert : Yes\r\nTiffany: https://csregs.com/products/emergency-responder-technician-level-iii-annual-refresher\r\nTiffany: https://csregs.com/collections/emergency-response-level-3-annual-refresher\r\nTiffany: The first link I sent is for the online training and the second link is for the seminar in person training schedule\r\nRobert : Ok Ty is that online?\r\nTiffany: WE offer it both way in person and online\r\nRobert : perfect thank you.\r\nTiffany: My pleasure!\r\nTiffany: Is there anything else I can do for you today? Do you have any other questions?\r\nRobert : No that should work.\r\nTiffany: Wonderful news!!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nRobert : Thanks and you do the same. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275208658M8', 1650570133, 1650570503, 1, 23, 10, 6, 0, 0, 5, 0, 3307, 0, 0, 0, 0, 'Liam McNamara', 'liam.mcnamara@woodplc.com', '208.184.143.184', '35233f6fa3ca92b12fd41775402c9f1a', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Wood-cus-Online Course-_-Hazardous Waste Management (RCRA) Initial Certification-cus-', 'I am in the middle of a module assessment and the system is not letting me submit one of my answers', '<div class=\'ca\'><div class=\'info_box\'><i>I am in the middle of a module assessment and the system is not letting me submit one of my answers</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650570135312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570135_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Liam McNamara</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650570135312--><><!--begin:1650570148891--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570148_cv>:&nbsp;</b></span>I am well, how are you?</div><!--end:1650570148891--><><!--begin:1650570170097--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570170_cv>:&nbsp;</b></span>I am having difficulty continuing with my test</div><!--end:1650570170097--><><!--begin:1650570194368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570194_co>:&nbsp;</b></span>I am good thank you </div><!--end:1650570194368--><><!--begin:1650570201946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570201_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1650570201946--><><!--begin:1650570240738--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570240_cv>:&nbsp;</b></span>ok</div><!--end:1650570240738--><><!--begin:1650570330404--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570330_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1650570330404--><><!--begin:1650570335732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570335_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1650570335732--><><!--begin:1650570366116--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570366_cv>:&nbsp;</b></span>Will do, thank yiu</div><!--end:1650570366116--><><!--begin:1650570370444--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570370_cv>:&nbsp;</b></span>you*</div><!--end:1650570370444--><><!--begin:1650570382283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650570382_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1650570382283--><><!--begin:1650570393764--><div class=\'cv\'><span class=\'notranslate\'><b>Liam McNamara<timestamp_1650570393_cv>:&nbsp;</b></span>You as well!</div><!--end:1650570393764--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am in the middle of a module assessment and the system is not letting me submit one of my answers\r\nTiffany has joined the chat.\r\nTiffany: Hi, Liam McNamara!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLiam McNamara: I am well, how are you?\r\nLiam McNamara: I am having difficulty continuing with my test\r\nTiffany: I am good thank you \r\nTiffany: One moment please while I look you up\r\nLiam McNamara: ok\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nLiam McNamara: Will do, thank yiu\r\nLiam McNamara: you*\r\nTiffany: My pleasure! Have a wonderful day!\r\nLiam McNamara: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('275296525CW', 1650658005, 1650658636, 2, 19, 15, 9, 0, 0, 5, 1, 2695, 0, 0, 0, 0, 'Wayne Webster', 'wayne.webster@anteagroup.us', '69.122.142.205', '1c5e0baf6571140b822edbcf78a8efe6', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Antea Group USA-cus-', 'Hi, I was wondering how long today I have to complete this course? I think it expires at midnight, but want to make sure since I just have a few modules remaining? Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I was wondering how long today I have to complete this course? I think it expires at midnight, but want to make sure since I just have a few modules remaining? Thank you.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1650658061190--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650658061_co>:&nbsp;</b></span>Hi This is Tracy.   What class are you taking?</div><!--end:1650658061190--><><!--begin:1650658069856--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658069_cv>:&nbsp;</b></span>Hi</div><!--end:1650658069856--><><!--begin:1650658075195--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658075_cv>:&nbsp;</b></span>Hazwoper 40hr</div><!--end:1650658075195--><><!--begin:1650658114126--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650658114_co>:&nbsp;</b></span>Just a minute while I look up your training class please.</div><!--end:1650658114126--><><!--begin:1650658154817--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658154_cv>:&nbsp;</b></span>thank you</div><!--end:1650658154817--><><!--begin:1650658326882--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650658326_co>:&nbsp;</b></span>That class expires at Midnight tonight.  I can extend your time until May 22nd if that would help???</div><!--end:1650658326882--><><!--begin:1650658411806--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658411_cv>:&nbsp;</b></span>Sure, if that&#39;s not a problem a couple more weeks would be helpful! Thank you so much.</div><!--end:1650658411806--><><!--begin:1650658495619--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650658495_co>:&nbsp;</b></span>My pleasure!  I will take care of it right away and you will see the change the next time you log in to your class.  Is there anything else I can help you with today?</div><!--end:1650658495619--><><!--begin:1650658538441--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658538_cv>:&nbsp;</b></span>That will be it. Thank you so much for the course extension and your help.</div><!--end:1650658538441--><><!--begin:1650658544114--><div class=\'cv\'><span class=\'notranslate\'><b>Wayne Webster<timestamp_1650658544_cv>:&nbsp;</b></span>Take care</div><!--end:1650658544114--><><!--begin:1650658585484--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650658585_co>:&nbsp;</b></span>You too and have a wonderful weekend!  Bye!</div><!--end:1650658585484--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I was wondering how long today I have to complete this course? I think it expires at midnight, but want to make sure since I just have a few modules remaining? Thank you.\r\nTracy has joined the chat.\r\nTracy: Hi This is Tracy.   What class are you taking?\r\nWayne Webster: Hi\r\nWayne Webster: Hazwoper 40hr\r\nTracy: Just a minute while I look up your training class please.\r\nWayne Webster: thank you\r\nTracy: That class expires at Midnight tonight.  I can extend your time until May 22nd if that would help???\r\nWayne Webster: Sure, if that&#39;s not a problem a couple more weeks would be helpful! Thank you so much.\r\nTracy: My pleasure!  I will take care of it right away and you will see the change the next time you log in to your class.  Is there anything else I can help you with today?\r\nWayne Webster: That will be it. Thank you so much for the course extension and your help.\r\nWayne Webster: Take care\r\nTracy: You too and have a wonderful weekend!  Bye!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275533396A9', 1650894869, 1650895069, 2, 23, 8, 6, 0, 0, 0, 0, 1986, 0, 0, 0, 0, 'erich sisco', 'esisco@criticalenergyservicesllc.com', '96.242.83.95', '6ffd13e49b3d39d9e60be801003be65c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Critical Energy Services LLC-cus-', 'i have two employees taking the HAZWOPER refresher, can they both complete it online at the same time via the same computer?  i do not have multiple devices for them to complete separately.  ', '<div class=\'ca\'><div class=\'info_box\'><i>i have two employees taking the HAZWOPER refresher, can they both complete it online at the same time via the same computer?  i do not have multiple devices for them to complete separately.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650894871538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650894871_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>erich sisco</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650894871538--><><!--begin:1650894890675--><div class=\'cv\'><span class=\'notranslate\'><b>erich sisco<timestamp_1650894891_cv>:&nbsp;</b></span>good thank you</div><!--end:1650894890675--><><!--begin:1650894916954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650894916_co>:&nbsp;</b></span>They will need to be logged in separately in their own accounts to complete the online training.</div><!--end:1650894916954--><><!--begin:1650895007682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650895007_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650895007682--><><!--begin:1650895057336--><div class=\'cv\'><span class=\'notranslate\'><b>erich sisco<timestamp_1650895058_cv>:&nbsp;</b></span>thats it thank you</div><!--end:1650895057336--><><!--begin:1650895069500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650895069_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650895069500--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'i have two employees taking the HAZWOPER refresher, can they both complete it online at the same time via the same computer?  i do not have multiple devices for them to complete separately.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, erich sisco!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nerich sisco: good thank you\r\nTiffany: They will need to be logged in separately in their own accounts to complete the online training.\r\nTiffany: Is there anything else I can assist you with today?\r\nerich sisco: thats it thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('275539504EV', 1650901008, 1650901158, 2, 23, 39, 4, 0, 0, 0, 0, 1822, 0, 0, 0, 0, 'Dawn', 'dawn.cook@thermavant.com', '199.36.80.4', '18706aea92ecae0c21848e84f1a5a68e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Thermavant-cus-', 'Do you offer a train the trainer for the 40 hour hazwoper training?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer a train the trainer for the 40 hour hazwoper training?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650901011816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650901011_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dawn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650901011816--><><!--begin:1650901019267--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn<timestamp_1650901019_cv>:&nbsp;</b></span>Great!</div><!--end:1650901019267--><><!--begin:1650901029128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650901029_co>:&nbsp;</b></span>We do not offer any train the trainer courses.  </div><!--end:1650901029128--><><!--begin:1650901049923--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn<timestamp_1650901050_cv>:&nbsp;</b></span>OK, But you offer the 40 hour plus the supervisor correct?</div><!--end:1650901049923--><><!--begin:1650901115812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650901115_co>:&nbsp;</b></span>We have the 40-Hour HAZWOPER course and then we have a Site Supervisor training course if that is what you are looking for.  Those are two separate courses</div><!--end:1650901115812--><><!--begin:1650901130784--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn<timestamp_1650901130_cv>:&nbsp;</b></span>ok, thanks</div><!--end:1650901130784--><><!--begin:1650901158364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650901158_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1650901158364--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Do you offer a train the trainer for the 40 hour hazwoper training?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dawn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDawn: Great!\r\nTiffany: We do not offer any train the trainer courses.  \r\nDawn: OK, But you offer the 40 hour plus the supervisor correct?\r\nTiffany: We have the 40-Hour HAZWOPER course and then we have a Site Supervisor training course if that is what you are looking for.  Those are two separate courses\r\nDawn: ok, thanks\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('275545378RK', 1650906871, 1650907160, 2, 19, 28, 7, 0, 0, 0, 0, 1014, 0, 0, 0, 0, 'Andy Garay', 'agaray@hiscoinc.com', '149.20.194.44', '0e791581d151435fa27ddbf6b9d67230', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Hisco-cus-', 'Hello, Would I be able to get a copy of my certificate sent to me trough email. I did not receive my certificate in the mail.\r\n\r\nThank you,', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, Would I be able to get a copy of my certificate sent to me trough email. I did not receive my certificate in the mail.\r\n\r\nThank you,</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1650906999097--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650906999_co>:&nbsp;</b></span>Andy  Your DOT certificate was mailed out in March.  You can order a certificate on our website <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a></div><!--end:1650906999097--><><!--begin:1650907111877--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Garay<timestamp_1650907111_cv>:&nbsp;</b></span>thank you</div><!--end:1650907111877--><><!--begin:1650907160893--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1650907160_co>:&nbsp;</b></span>Your welcome!  Have a great day!</div><!--end:1650907160893--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, Would I be able to get a copy of my certificate sent to me trough email. I did not receive my certificate in the mail.\r\n\r\nThank you,\r\nTracy has joined the chat.\r\nTracy: Andy  Your DOT certificate was mailed out in March.  You can order a certificate on our website http://csregs.com\r\nAndy Garay: thank you\r\nTracy: Your welcome!  Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('27562739039', 1650988866, 1650989098, 2, 23, 11, 6, 0, 0, 5, 0, 2720, 0, 0, 0, 0, 'Adrienne Bonton', 'abonton@memphis.edu', '141.225.144.177', 'd17331ba36cd32c8b114689219eab48f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-The University of Memphis-cus-', 'Will students in the Emergency Response Level 3 Initial Training receive the 8 HR HAZWOPER Refresher Certificate as well? ', '<div class=\'ca\'><div class=\'info_box\'><i>Will students in the Emergency Response Level 3 Initial Training receive the 8 HR HAZWOPER Refresher Certificate as well? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1650988868088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650988868_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adrienne Bonton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1650988868088--><><!--begin:1650988888563--><div class=\'cv\'><span class=\'notranslate\'><b>Adrienne Bonton<timestamp_1650988888_cv>:&nbsp;</b></span>I&#39;m well.  How are you?</div><!--end:1650988888563--><><!--begin:1650988899260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650988899_co>:&nbsp;</b></span>I am good thank you</div><!--end:1650988899260--><><!--begin:1650988908117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650988908_co>:&nbsp;</b></span>The students will only receive one certificate</div><!--end:1650988908117--><><!--begin:1650988936683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650988936_co>:&nbsp;</b></span>for the Emergency Response Technician Refresher</div><!--end:1650988936683--><><!--begin:1650988961247--><div class=\'cv\'><span class=\'notranslate\'><b>Adrienne Bonton<timestamp_1650988961_cv>:&nbsp;</b></span>ok</div><!--end:1650988961247--><><!--begin:1650988981589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650988981_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1650988981589--><><!--begin:1650989030862--><div class=\'cv\'><span class=\'notranslate\'><b>Adrienne Bonton<timestamp_1650989030_cv>:&nbsp;</b></span>That&#39;s it.  I just trying to see if I needed to register for one or two training classes.  Thank you for your time.</div><!--end:1650989030862--><><!--begin:1650989079526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1650989079_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1650989079526--><><!--begin:1650989096934--><div class=\'cv\'><span class=\'notranslate\'><b>Adrienne Bonton<timestamp_1650989097_cv>:&nbsp;</b></span>Enjoy your day as well. </div><!--end:1650989096934--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Will students in the Emergency Response Level 3 Initial Training receive the 8 HR HAZWOPER Refresher Certificate as well? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Adrienne Bonton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAdrienne Bonton: I&#39;m well.  How are you?\r\nTiffany: I am good thank you\r\nTiffany: The students will only receive one certificate\r\nTiffany: for the Emergency Response Technician Refresher\r\nAdrienne Bonton: ok\r\nTiffany: Is there anything else I can assist you with today?\r\nAdrienne Bonton: That&#39;s it.  I just trying to see if I needed to register for one or two training classes.  Thank you for your time.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAdrienne Bonton: Enjoy your day as well. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275703545B8', 1651065018, 1651065095, 2, 23, 8, 4, 0, 0, 0, 0, 1336, 0, 0, 0, 0, 'Victoria', 'Victoria.Keschinger@hrpassociates.com', '71.147.33.172', '40e26bbc0cd5cb91bcf41cad7c0914eb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-HRP ASSOCIATES-cus-', 'Hello, I am working on my 40 hr hazwoper training and I keep getting an error code on the website. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am working on my 40 hr hazwoper training and I keep getting an error code on the website. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651065021966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065021_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651065021966--><><!--begin:1651065055142--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651065055_cv>:&nbsp;</b></span>Hi, When I onto the site to work on my training I keep getting an error code. </div><!--end:1651065055142--><><!--begin:1651065074778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065074_co>:&nbsp;</b></span>I apologize for the inconvenience.  We are aware of the situation and are working on a resolution.<br><br>I will email you back once we have the site back up and running.</div><!--end:1651065074778--><><!--begin:1651065092157--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651065092_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1651065092157--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am working on my 40 hr hazwoper training and I keep getting an error code on the website. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria: Hi, When I onto the site to work on my training I keep getting an error code. \r\nTiffany: I apologize for the inconvenience.  We are aware of the situation and are working on a resolution.I will email you back once we have the site back up and running.\r\nVictoria: Okay thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275703925ET', 1651065397, 1651065548, 2, 23, 7, 3, 0, 0, 5, 0, 2458, 0, 0, 0, 0, 'Chelsi Miller', 'ChMiller@braunintertec.com', '63.158.0.82', 'db553761efa533e057d23bd87e6b3094', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Braun Intertec-cus-', 'I am unable to access the Compliance Solutions Learning Portal to continue my 40 hour HAZWOPER online material. When I click on the link provided in my confirmation email, it leads me to a page that says \"Bad Gateway.\" How can I access the login portal?', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to access the Compliance Solutions Learning Portal to continue my 40 hour HAZWOPER online material. When I click on the link provided in my confirmation email, it leads me to a page that says \"Bad Gateway.\" How can I access the login portal?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651065402229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065402_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chelsi Miller</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651065402229--><><!--begin:1651065419470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065419_co>:&nbsp;</b></span>I apologize for the inconvenience.  We are aware of the situation and are working on a resolution.<br><br>I will email you back once we have the site back up and running.</div><!--end:1651065419470--><><!--begin:1651065428578--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsi Miller<timestamp_1651065428_cv>:&nbsp;</b></span>Hello Tiffany. I am good, how are you?</div><!--end:1651065428578--><><!--begin:1651065436208--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsi Miller<timestamp_1651065435_cv>:&nbsp;</b></span>Ok, thank you so much!</div><!--end:1651065436208--><><!--begin:1651065437645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065437_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1651065437645--><><!--begin:1651065460700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065460_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with for today?</div><!--end:1651065460700--><><!--begin:1651065478212--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsi Miller<timestamp_1651065478_cv>:&nbsp;</b></span>No ma&#39;am, that is all.</div><!--end:1651065478212--><><!--begin:1651065515214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651065515_co>:&nbsp;</b></span>I will get you that email once I have an update.  Until then have a safe day!</div><!--end:1651065515214--><><!--begin:1651065542770--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsi Miller<timestamp_1651065542_cv>:&nbsp;</b></span>Thank you, you too!</div><!--end:1651065542770--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to access the Compliance Solutions Learning Portal to continue my 40 hour HAZWOPER online material. When I click on the link provided in my confirmation email, it leads me to a page that says \"Bad Gateway.\" How can I access the login portal?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chelsi Miller!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I apologize for the inconvenience.  We are aware of the situation and are working on a resolution.I will email you back once we have the site back up and running.\r\nChelsi Miller: Hello Tiffany. I am good, how are you?\r\nChelsi Miller: Ok, thank you so much!\r\nTiffany: I am good thank you!\r\nTiffany: Of course! Is there anything else I can assist you with for today?\r\nChelsi Miller: No ma&#39;am, that is all.\r\nTiffany: I will get you that email once I have an update.  Until then have a safe day!\r\nChelsi Miller: Thank you, you too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275707208WJ', 1651068705, 1651068830, 2, 23, 32, 12, 0, 0, 4, 0, 1796, 0, 0, 0, 0, 'Erin Gilmore', 'erin.gilmore@tetratech.com', '136.226.75.16', '98dcbe40306179778c379a1f79726ba8', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-tetra tech-cus-', 'Website crashed this morning while I was working through one of my modules. Any chance you will know when it is going to be back up? Trying to finish my course and take exam today!', '<div class=\'ca\'><div class=\'info_box\'><i>Website crashed this morning while I was working through one of my modules. Any chance you will know when it is going to be back up? Trying to finish my course and take exam today!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651068707688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651068707_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Erin Gilmore</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651068707688--><><!--begin:1651068752431--><div class=\'cv\'><span class=\'notranslate\'><b>Erin Gilmore<timestamp_1651068752_cv>:&nbsp;</b></span>I&#39;m doing alright, a little stressed about my course</div><!--end:1651068752431--><><!--begin:1651068785789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651068785_co>:&nbsp;</b></span>We are working on the resolution now.  It should be back up soon.  If you want to try again now it may be up already.  I just tried my admin account and it looks like it is up</div><!--end:1651068785789--><><!--begin:1651068800039--><div class=\'cv\'><span class=\'notranslate\'><b>Erin Gilmore<timestamp_1651068800_cv>:&nbsp;</b></span>Yes, just checked! thank you </div><!--end:1651068800039--><><!--begin:1651068804783--><div class=\'cv\'><span class=\'notranslate\'><b>Erin Gilmore<timestamp_1651068804_cv>:&nbsp;</b></span>all set now!</div><!--end:1651068804783--><><!--begin:1651068819820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651068819_co>:&nbsp;</b></span>Sure thing! I apologize for the inconvenience.</div><!--end:1651068819820--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Website crashed this morning while I was working through one of my modules. Any chance you will know when it is going to be back up? Trying to finish my course and take exam today!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Erin Gilmore!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nErin Gilmore: I&#39;m doing alright, a little stressed about my course\r\nTiffany: We are working on the resolution now.  It should be back up soon.  If you want to try again now it may be up already.  I just tried my admin account and it looks like it is up\r\nErin Gilmore: Yes, just checked! thank you \r\nErin Gilmore: all set now!\r\nTiffany: Sure thing! I apologize for the inconvenience.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275719262G5', 1651080740, 1651080932, 2, 19, 12, 6, 0, 0, 5, 0, 1365, 0, 0, 0, 0, 'Lauren ', 'Murphy.laurend1@gmail.com', '107.77.207.49', 'f16e373c322594f0d9227e7d6fdf3052', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Self-cus-', 'Do I have to be with a company or can I take a class if I\'m unemployed to maintain certification?', '<div class=\'ca\'><div class=\'info_box\'><i>Do I have to be with a company or can I take a class if I\'m unemployed to maintain certification?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651080803323--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651080803_co>:&nbsp;</b></span>You can absolutely take a class as an independent student.</div><!--end:1651080803323--><><!--begin:1651080845461--><div class=\'cv\'><span class=\'notranslate\'><b>Lauren <timestamp_1651080846_cv>:&nbsp;</b></span>During registration they require an address and stipulate that it can not be a home address.</div><!--end:1651080845461--><><!--begin:1651080871257--><div class=\'cv\'><span class=\'notranslate\'><b>Lauren <timestamp_1651080871_cv>:&nbsp;</b></span>Specifically I am trying to take the 8hr hazwoper refresher</div><!--end:1651080871257--><><!--begin:1651080912962--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651080913_co>:&nbsp;</b></span>That is how we usually receive the orders but you can simply use your home address.</div><!--end:1651080912962--><><!--begin:1651080929533--><div class=\'cv\'><span class=\'notranslate\'><b>Lauren <timestamp_1651080930_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1651080929533--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do I have to be with a company or can I take a class if I\'m unemployed to maintain certification?\r\nTracy has joined the chat.\r\nTracy: You can absolutely take a class as an independent student.\r\nLauren : During registration they require an address and stipulate that it can not be a home address.\r\nLauren : Specifically I am trying to take the 8hr hazwoper refresher\r\nTracy: That is how we usually receive the orders but you can simply use your home address.\r\nLauren : Ok thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27572100482', 1651082496, 1651083856, 2, 23, 27, 6, 0, 0, 5, 0, 6726, 308, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Gerhard & Gerhard-cus-', 'Does 40 hr hazwoper seminar training include the required hours, testing time, and in-person training needed for full certification? And what are the hours for the seminar in Ft. Washington PA from 5/10 to 5/13?', '<div class=\'ca\'><div class=\'info_box\'><i>Does 40 hr hazwoper seminar training include the required hours, testing time, and in-person training needed for full certification? And what are the hours for the seminar in Ft. Washington PA from 5/10 to 5/13?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651082498518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082498_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651082498518--><><!--begin:1651082543886--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082548_cv>:&nbsp;</b></span>Good thanks. Just looking for some information for my daughter who needs 40 hr Hazwoper for an internship this summer.</div><!--end:1651082543886--><><!--begin:1651082565768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082565_co>:&nbsp;</b></span>Yes.  Other then the required 3 day field experience needed.</div><!--end:1651082565768--><><!--begin:1651082591104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082591_co>:&nbsp;</b></span>The class is 4/10 hour days Tuesday through Friday start time usually 8:00am</div><!--end:1651082591104--><><!--begin:1651082588447--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082593_cv>:&nbsp;</b></span>I&#39;m very confused. </div><!--end:1651082588447--><><!--begin:1651082611854--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082616_cv>:&nbsp;</b></span>When is the final exam then? And when is the 8 hour hands-on?</div><!--end:1651082611854--><><!--begin:1651082672441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082672_co>:&nbsp;</b></span>The final exam is Friday at the end of class about at the 38-39 hour mark</div><!--end:1651082672441--><><!--begin:1651082695754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082695_co>:&nbsp;</b></span>The hands-on portion is completed on Friday as well during our class time.</div><!--end:1651082695754--><><!--begin:1651082723313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082723_co>:&nbsp;</b></span>I can send you over a course outline it does not have dates or times but it does go in the order the class is set up</div><!--end:1651082723313--><><!--begin:1651082726011--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082730_cv>:&nbsp;</b></span>So if taking it in person, she gets everything done in 4 days? Nothing else required after that?</div><!--end:1651082726011--><><!--begin:1651082758851--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082763_cv>:&nbsp;</b></span>I&#39;ve looked at the course outline, but I&#39;m just not familiar with this stuff so difficult for me to figure it out</div><!--end:1651082758851--><><!--begin:1651082777533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082777_co>:&nbsp;</b></span>Correct she will get a certificate from us as long as she passes the final exam with a 70% or better. </div><!--end:1651082777533--><><!--begin:1651082800306--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082804_cv>:&nbsp;</b></span>And the certificate includes the on-site, in person 8 hr requirement?</div><!--end:1651082800306--><><!--begin:1651082866379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082866_co>:&nbsp;</b></span>The certificate does not state that but yes that is included in the certification itself.  </div><!--end:1651082866379--><><!--begin:1651082883079--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651082887_cv>:&nbsp;</b></span>How does this differ from the hybrid option?</div><!--end:1651082883079--><><!--begin:1651082901820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082901_co>:&nbsp;</b></span>The hybrid is an online course</div><!--end:1651082901820--><><!--begin:1651082921755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082921_co>:&nbsp;</b></span>We have two online 40-Hour options</div><!--end:1651082921755--><><!--begin:1651082928194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082928_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1651082928194--><><!--begin:1651082975238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651082975_co>:&nbsp;</b></span>The hands-on day for the online course students is held the final day of the 40-Hour seminar class so it would be 05/13/2022 the week you are speaking about.  </div><!--end:1651082975238--><><!--begin:1651083181884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651083181_co>:&nbsp;</b></span>Do you have any other questions? It may be easier to go over the phone if you still do not understand</div><!--end:1651083181884--><><!--begin:1651083219489--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651083224_cv>:&nbsp;</b></span>Is there a number to call.</div><!--end:1651083219489--><><!--begin:1651083277148--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651083277_co>:&nbsp;</b></span>Yes you can call <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> and either ask for me Tiffany or another one of my team members that may answer the phone should be able to assist you</div><!--end:1651083277148--><><!--begin:1651083727597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651083727_co>:&nbsp;</b></span>Or I can call you if that would work better</div><!--end:1651083727597--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Does 40 hr hazwoper seminar training include the required hours, testing time, and in-person training needed for full certification? And what are the hours for the seminar in Ft. Washington PA from 5/10 to 5/13?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Good thanks. Just looking for some information for my daughter who needs 40 hr Hazwoper for an internship this summer.\r\nTiffany: Yes.  Other then the required 3 day field experience needed.\r\nTiffany: The class is 4/10 hour days Tuesday through Friday start time usually 8:00am\r\nAimee: I&#39;m very confused. \r\nAimee: When is the final exam then? And when is the 8 hour hands-on?\r\nTiffany: The final exam is Friday at the end of class about at the 38-39 hour mark\r\nTiffany: The hands-on portion is completed on Friday as well during our class time.\r\nTiffany: I can send you over a course outline it does not have dates or times but it does go in the order the class is set up\r\nAimee: So if taking it in person, she gets everything done in 4 days? Nothing else required after that?\r\nAimee: I&#39;ve looked at the course outline, but I&#39;m just not familiar with this stuff so difficult for me to figure it out\r\nTiffany: Correct she will get a certificate from us as long as she passes the final exam with a 70% or better. \r\nAimee: And the certificate includes the on-site, in person 8 hr requirement?\r\nTiffany: The certificate does not state that but yes that is included in the certification itself.  \r\nAimee: How does this differ from the hybrid option?\r\nTiffany: The hybrid is an online course\r\nTiffany: We have two online 40-Hour options\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany: The hands-on day for the online course students is held the final day of the 40-Hour seminar class so it would be 05/13/2022 the week you are speaking about.  \r\nTiffany: Do you have any other questions? It may be easier to go over the phone if you still do not understand\r\nAimee: Is there a number to call.\r\nTiffany: Yes you can call tel:8007112706 and either ask for me Tiffany or another one of my team members that may answer the phone should be able to assist you\r\nTiffany: Or I can call you if that would work better\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('275794804ZV', 1651156280, 1651156621, 2, 19, 11, 9, 0, 0, 0, 0, 2951, 0, 0, 0, 0, 'Heidi', 'heidigibson@geminielectric.net', '96.85.124.145', '0e879c1599074c3c1276ad816e22ca04', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gemini Electric-cus-', 'Hello, I have three employees starting Hazewoper40 on 5/3 (Detroit/ Southfield) location. I see the start time at 8:00am, can you tell me how long the classes are. I see no lunch is provided, will they be able to leave for a lunch break ? or is it recommended for them to bring a lunch? Are there any certain PPE or dress requirements they would need to bring with them?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have three employees starting Hazewoper40 on 5/3 (Detroit/ Southfield) location. I see the start time at 8:00am, can you tell me how long the classes are. I see no lunch is provided, will they be able to leave for a lunch break ? or is it recommended for them to bring a lunch? Are there any certain PPE or dress requirements they would need to bring with them?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651156320166--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651156320_co>:&nbsp;</b></span>Heidi</div><!--end:1651156320166--><><!--begin:1651156347365--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156345_cv>:&nbsp;</b></span>Hello</div><!--end:1651156347365--><><!--begin:1651156369656--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156367_cv>:&nbsp;</b></span>Hello, I have three employees starting Hazewoper40 on 5/3 (Detroit/ Southfield) location. I see the start time at 8:00am, can you tell me how long the classes are. I see no lunch is provided, will they be able to leave for a lunch break ? or is it recommended for them to bring a lunch? Are there any certain PPE or dress requirements they would need to bring with them?</div><!--end:1651156369656--><><!--begin:1651156447711--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651156447_co>:&nbsp;</b></span>Heidid  the classes are 10 hours each day.  Yes they will have a lunch break.  They can either bring lunch or bring money to purchase it.  They just need to come in casual dress - no other needs.</div><!--end:1651156447711--><><!--begin:1651156484486--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156482_cv>:&nbsp;</b></span>ok thank you</div><!--end:1651156484486--><><!--begin:1651156506727--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651156506_co>:&nbsp;</b></span>Anything else I can do for you?</div><!--end:1651156506727--><><!--begin:1651156519658--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156517_cv>:&nbsp;</b></span>how long is the lunch break</div><!--end:1651156519658--><><!--begin:1651156540758--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651156540_co>:&nbsp;</b></span>Usually an hour.</div><!--end:1651156540758--><><!--begin:1651156576634--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156574_cv>:&nbsp;</b></span>ok thank you, I am all set</div><!--end:1651156576634--><><!--begin:1651156611111--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651156611_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1651156611111--><><!--begin:1651156622900--><div class=\'cv\'><span class=\'notranslate\'><b>Heidi<timestamp_1651156621_cv>:&nbsp;</b></span>you do the same</div><!--end:1651156622900--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I have three employees starting Hazewoper40 on 5/3 (Detroit/ Southfield) location. I see the start time at 8:00am, can you tell me how long the classes are. I see no lunch is provided, will they be able to leave for a lunch break ? or is it recommended for them to bring a lunch? Are there any certain PPE or dress requirements they would need to bring with them?\r\nTracy has joined the chat.\r\nTracy: Heidi\r\nHeidi: Hello\r\nHeidi: Hello, I have three employees starting Hazewoper40 on 5/3 (Detroit/ Southfield) location. I see the start time at 8:00am, can you tell me how long the classes are. I see no lunch is provided, will they be able to leave for a lunch break ? or is it recommended for them to bring a lunch? Are there any certain PPE or dress requirements they would need to bring with them?\r\nTracy: Heidid  the classes are 10 hours each day.  Yes they will have a lunch break.  They can either bring lunch or bring money to purchase it.  They just need to come in casual dress - no other needs.\r\nHeidi: ok thank you\r\nTracy: Anything else I can do for you?\r\nHeidi: how long is the lunch break\r\nTracy: Usually an hour.\r\nHeidi: ok thank you, I am all set\r\nTracy: Have a wonderful day!!\r\nHeidi: you do the same\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('275815473VV', 1651176947, 1651177371, 2, 23, 7, 6, 0, 0, 5, 1, 3119, 0, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '12.188.111.19', '3bbbf9b31785c88f00f10a0e5cf629a8', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-American Packaging Corp-cus-', 'I have a learner signed up for 24 hour HAWZWOPER training in Madison WI May 10-12. She is looking to schedule childcare for her to attend. I\'m interested in knowing how many others are signed up for the course and how likely it would be to happen. I know that you cannot give a definitive answer yet but any info would be appreciated.', '<div class=\'ca\'><div class=\'info_box\'><i>I have a learner signed up for 24 hour HAWZWOPER training in Madison WI May 10-12. She is looking to schedule childcare for her to attend. I\'m interested in knowing how many others are signed up for the course and how likely it would be to happen. I know that you cannot give a definitive answer yet but any info would be appreciated.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651176949584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651176949_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651176949584--><><!--begin:1651176970443--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1651176970_cv>:&nbsp;</b></span>On the right side of the ground:)</div><!--end:1651176970443--><><!--begin:1651176983092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651176983_co>:&nbsp;</b></span>One moment please while I look up the class</div><!--end:1651176983092--><><!--begin:1651177126996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651177126_co>:&nbsp;</b></span>I see an employee registered for the Milwaukee, WI class for the 05/10-05/12, 2022.  Is this the employee you are talking about</div><!--end:1651177126996--><><!--begin:1651177144731--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1651177144_cv>:&nbsp;</b></span>yes</div><!--end:1651177144731--><><!--begin:1651177194732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651177194_co>:&nbsp;</b></span>We only have one other student currently registered.  Management will make that final class status determination the Friday before the class on 05/06/2022</div><!--end:1651177194732--><><!--begin:1651177251665--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1651177251_cv>:&nbsp;</b></span>I am aware. I appreciate the insight. I suspect the class would be canceled if only two were signed up?</div><!--end:1651177251665--><><!--begin:1651177310998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651177310_co>:&nbsp;</b></span>If we do not get more registrations within the next week. I would yes the class will be cancelled but I do not have the authority to make that final decision.  </div><!--end:1651177310998--><><!--begin:1651177332042--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1651177332_cv>:&nbsp;</b></span>understood. I thank you again.</div><!--end:1651177332042--><><!--begin:1651177352667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651177352_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with today?</div><!--end:1651177352667--><><!--begin:1651177367307--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1651177367_cv>:&nbsp;</b></span>That&#39;s it. Have a great rest of the day.</div><!--end:1651177367307--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a learner signed up for 24 hour HAWZWOPER training in Madison WI May 10-12. She is looking to schedule childcare for her to attend. I\'m interested in knowing how many others are signed up for the course and how likely it would be to happen. I know that you cannot give a definitive answer yet but any info would be appreciated.\r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: On the right side of the ground:)\r\nTiffany: One moment please while I look up the class\r\nTiffany: I see an employee registered for the Milwaukee, WI class for the 05/10-05/12, 2022.  Is this the employee you are talking about\r\ndave: yes\r\nTiffany: We only have one other student currently registered.  Management will make that final class status determination the Friday before the class on 05/06/2022\r\ndave: I am aware. I appreciate the insight. I suspect the class would be canceled if only two were signed up?\r\nTiffany: If we do not get more registrations within the next week. I would yes the class will be cancelled but I do not have the authority to make that final decision.  \r\ndave: understood. I thank you again.\r\nTiffany: Of course.  Is there anything else I can assist you with today?\r\ndave: That&#39;s it. Have a great rest of the day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2758779113B', 1651239386, 1651239970, 2, 19, 10, 8, 0, 0, 5, 1, 4114, 0, 0, 0, 0, 'Victoria', 'Victoria.Keschinger@hrpassociates.com', '71.147.33.172', '40e26bbc0cd5cb91bcf41cad7c0914eb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-HRP Associates-cus-', 'Hi, I just completed the online section of the OSHA 40hr HAZWOPER and was looking to find more information about the 8hr hands on portion.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I just completed the online section of the OSHA 40hr HAZWOPER and was looking to find more information about the 8hr hands on portion.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651239478493--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239478_co>:&nbsp;</b></span>Victoria  Here is the information you need</div><!--end:1651239478493--><><!--begin:1651239486465--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239486_co>:&nbsp;</b></span>Dress-Out (Hands On) Registration Information<br><br>Please use this link 8-HOUR HAZWOPER ANNUAL REFRESHER  on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br> <br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br> <br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br> <br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br> <br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued, and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1651239486465--><><!--begin:1651239620258--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651239620_cv>:&nbsp;</b></span>Do you have the number I would call when I am interested in signing up for a date?</div><!--end:1651239620258--><><!--begin:1651239639268--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239639_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a></div><!--end:1651239639268--><><!--begin:1651239674816--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651239674_cv>:&nbsp;</b></span>Where would I find the exact dates of the class?</div><!--end:1651239674816--><><!--begin:1651239780023--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239780_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1651239780023--><><!--begin:1651239870685--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651239870_cv>:&nbsp;</b></span>Perfect! Thank you!</div><!--end:1651239870685--><><!--begin:1651239909920--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239909_co>:&nbsp;</b></span>Anything else I xan help with?</div><!--end:1651239909920--><><!--begin:1651239931018--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651239931_cv>:&nbsp;</b></span>That is all. Thank you!</div><!--end:1651239931018--><><!--begin:1651239949896--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651239949_co>:&nbsp;</b></span>Have a great weekend!!</div><!--end:1651239949896--><><!--begin:1651239962661--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1651239962_cv>:&nbsp;</b></span>You too!</div><!--end:1651239962661--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I just completed the online section of the OSHA 40hr HAZWOPER and was looking to find more information about the 8hr hands on portion.\r\nTracy has joined the chat.\r\nTracy: Victoria  Here is the information you need\r\nTracy: Dress-Out (Hands On) Registration InformationPlease use this link 8-HOUR HAZWOPER ANNUAL REFRESHER  on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.   Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued, and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nVictoria: Do you have the number I would call when I am interested in signing up for a date?\r\nTracy: tel:8007112706\r\nVictoria: Where would I find the exact dates of the class?\r\nTracy: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nVictoria: Perfect! Thank you!\r\nTracy: Anything else I xan help with?\r\nVictoria: That is all. Thank you!\r\nTracy: Have a great weekend!!\r\nVictoria: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('275890980AH', 1651252461, 1651253309, 2, 23, 16, 11, 0, 0, 5, 0, 6789, 311, 0, 0, 0, 'Bridget', 'bireland@ensafe.com', '69.73.35.6', 'f83e8f57e85e0215b437c61f95a11470', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EnSafe-cus-', 'I am looking to do the 40 hour Hazwoper training before the end of May. I am willing to travel to Nashville or Memphis (or another location close to Knoxville TN). I have heard that classes will not take place unless the course meets a certain registration capacity. Can you let me know if either Nashville or Memphis is at this point for May?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to do the 40 hour Hazwoper training before the end of May. I am willing to travel to Nashville or Memphis (or another location close to Knoxville TN). I have heard that classes will not take place unless the course meets a certain registration capacity. Can you let me know if either Nashville or Memphis is at this point for May?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651252464192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252464_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bridget</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651252464192--><><!--begin:1651252480681--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252480_cv>:&nbsp;</b></span>I am well thanks, how are you?</div><!--end:1651252480681--><><!--begin:1651252505521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252505_co>:&nbsp;</b></span>We just held our NASH class this week</div><!--end:1651252505521--><><!--begin:1651252520594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252520_co>:&nbsp;</b></span>I am checking the schedule now</div><!--end:1651252520594--><><!--begin:1651252570018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252569_co>:&nbsp;</b></span>We do have MEM scheduled 05/17-05/20 and NASH again on 05/24-05/27</div><!--end:1651252570018--><><!--begin:1651252576268--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252576_cv>:&nbsp;</b></span>Atlanta may also be an option </div><!--end:1651252576268--><><!--begin:1651252580873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252580_co>:&nbsp;</b></span>Let me check on their registrations now</div><!--end:1651252580873--><><!--begin:1651252601568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252601_co>:&nbsp;</b></span>We have ATL scheduled for 05/24-05/27</div><!--end:1651252601568--><><!--begin:1651252661050--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252661_cv>:&nbsp;</b></span>Can you let me know what ATL&#39;s reg looks like too?</div><!--end:1651252661050--><><!--begin:1651252662618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252662_co>:&nbsp;</b></span>We do not have anyone registered currently for the MEM class in May</div><!--end:1651252662618--><><!--begin:1651252686883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252686_co>:&nbsp;</b></span>We have one student registered for both the NASH and ATL May classes</div><!--end:1651252686883--><><!--begin:1651252707266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252707_co>:&nbsp;</b></span>We do get most of the registrations for our classes within the week and 2 before the class start date</div><!--end:1651252707266--><><!--begin:1651252716673--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252716_cv>:&nbsp;</b></span>What is the amount needed to hold the class?</div><!--end:1651252716673--><><!--begin:1651252798672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252798_co>:&nbsp;</b></span>Each class varies.  I do not have the exact information but usually between 5-6 but sometimes as low as 3.  All those decisions are made by our logistics and management team.</div><!--end:1651252798672--><><!--begin:1651252814385--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252814_cv>:&nbsp;</b></span>Awesome, thank you so much for providing this information</div><!--end:1651252814385--><><!--begin:1651252822124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252822_co>:&nbsp;</b></span>Of course!</div><!--end:1651252822124--><><!--begin:1651252837555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252837_co>:&nbsp;</b></span>We do have online courses available as well if that is an option</div><!--end:1651252837555--><><!--begin:1651252850169--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252850_cv>:&nbsp;</b></span>I need to do the practicum somewhere</div><!--end:1651252850169--><><!--begin:1651252859979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252859_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1651252859979--><><!--begin:1651252885027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651252884_co>:&nbsp;</b></span>our online portion does include a hands-on portion requirement which is scheduled for the last day of our seminar classes</div><!--end:1651252885027--><><!--begin:1651252998848--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651252998_cv>:&nbsp;</b></span>So I can do the online and then just go for the last day of an in-person course? For example complete the online before May 26 and attend the end of the May 27th course?</div><!--end:1651252998848--><><!--begin:1651253052844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651253052_co>:&nbsp;</b></span>Yes.  As long as we have confirmed the in person class.  </div><!--end:1651253052844--><><!--begin:1651253064600--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651253064_cv>:&nbsp;</b></span>That is great. Thank you so much!</div><!--end:1651253064600--><><!--begin:1651253107685--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651253107_co>:&nbsp;</b></span>My pleasure!! Is there anything else I can assist you with today?</div><!--end:1651253107685--><><!--begin:1651253121519--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651253121_cv>:&nbsp;</b></span>No, that is all!</div><!--end:1651253121519--><><!--begin:1651253142756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651253142_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1651253142756--><><!--begin:1651253294272--><div class=\'cv\'><span class=\'notranslate\'><b>Bridget<timestamp_1651253294_cv>:&nbsp;</b></span>You too, thanks!</div><!--end:1651253294272--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking to do the 40 hour Hazwoper training before the end of May. I am willing to travel to Nashville or Memphis (or another location close to Knoxville TN). I have heard that classes will not take place unless the course meets a certain registration capacity. Can you let me know if either Nashville or Memphis is at this point for May?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bridget!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBridget: I am well thanks, how are you?\r\nTiffany: We just held our NASH class this week\r\nTiffany: I am checking the schedule now\r\nTiffany: We do have MEM scheduled 05/17-05/20 and NASH again on 05/24-05/27\r\nBridget: Atlanta may also be an option \r\nTiffany: Let me check on their registrations now\r\nTiffany: We have ATL scheduled for 05/24-05/27\r\nBridget: Can you let me know what ATL&#39;s reg looks like too?\r\nTiffany: We do not have anyone registered currently for the MEM class in May\r\nTiffany: We have one student registered for both the NASH and ATL May classes\r\nTiffany: We do get most of the registrations for our classes within the week and 2 before the class start date\r\nBridget: What is the amount needed to hold the class?\r\nTiffany: Each class varies.  I do not have the exact information but usually between 5-6 but sometimes as low as 3.  All those decisions are made by our logistics and management team.\r\nBridget: Awesome, thank you so much for providing this information\r\nTiffany: Of course!\r\nTiffany: We do have online courses available as well if that is an option\r\nBridget: I need to do the practicum somewhere\r\nTiffany: https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany: our online portion does include a hands-on portion requirement which is scheduled for the last day of our seminar classes\r\nBridget: So I can do the online and then just go for the last day of an in-person course? For example complete the online before May 26 and attend the end of the May 27th course?\r\nTiffany: Yes.  As long as we have confirmed the in person class.  \r\nBridget: That is great. Thank you so much!\r\nTiffany: My pleasure!! Is there anything else I can assist you with today?\r\nBridget: No, that is all!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBridget: You too, thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2758990915X', 1651260569, 1651260908, 2, 19, 13, 8, 0, 0, 0, 0, 1929, 0, 0, 0, 0, 'Chelsea Golon', 'crgolon@loureiro.com', '50.225.247.50', 'c4950b7425af5815e8477fc5c27a97cb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Loureiro Engineering Associates, Inc.-cus-', 'Hello,\r\nA manager recently signed up one of our employees for the 40-hour HAZWOPER training from May 3-6 in Windsor Locks, but we are unable to find the address of where the training is located. Please let me know if someone can provide me with that information.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nA manager recently signed up one of our employees for the 40-hour HAZWOPER training from May 3-6 in Windsor Locks, but we are unable to find the address of where the training is located. Please let me know if someone can provide me with that information.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651260604055--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651260604_co>:&nbsp;</b></span>What is the employees name?</div><!--end:1651260604055--><><!--begin:1651260633077--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Golon<timestamp_1651260633_cv>:&nbsp;</b></span>Don Gillette</div><!--end:1651260633077--><><!--begin:1651260771631--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651260771_co>:&nbsp;</b></span>The address is in the email that was sent to him, but in the meantime-</div><!--end:1651260771631--><><!--begin:1651260804984--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651260805_co>:&nbsp;</b></span>Training Course Location:<br>CSOTI Instructor<br>Candlewood Suites Windsor Locks<br>149 Ella Grasson Turnpike<br>Windsor Locks CT 06096</div><!--end:1651260804984--><><!--begin:1651260836220--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Golon<timestamp_1651260836_cv>:&nbsp;</b></span>Thank you very much, I appreciate your help with this!</div><!--end:1651260836220--><><!--begin:1651260879519--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651260879_co>:&nbsp;</b></span>Absolutely!  Is there anything else I can help with?</div><!--end:1651260879519--><><!--begin:1651260905196--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Golon<timestamp_1651260905_cv>:&nbsp;</b></span>That is all, have a good weekend!</div><!--end:1651260905196--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nA manager recently signed up one of our employees for the 40-hour HAZWOPER training from May 3-6 in Windsor Locks, but we are unable to find the address of where the training is located. Please let me know if someone can provide me with that information.\r\nTracy has joined the chat.\r\nTracy: What is the employees name?\r\nChelsea Golon: Don Gillette\r\nTracy: The address is in the email that was sent to him, but in the meantime-\r\nTracy: Training Course Location:CSOTI InstructorCandlewood Suites Windsor Locks149 Ella Grasson TurnpikeWindsor Locks CT 06096\r\nChelsea Golon: Thank you very much, I appreciate your help with this!\r\nTracy: Absolutely!  Is there anything else I can help with?\r\nChelsea Golon: That is all, have a good weekend!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276137261XC', 1651498737, 1651499179, 2, 23, 11, 7, 0, 0, 0, 0, 2284, 0, 0, 0, 0, 'Idris ', 'iahmad@fsmgroup.us', '24.99.123.248', 'e5ddfa6387e7c6e4a05beb8ad58a60a3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-FSM Group-cus-', 'I completed my Hazwoper 24hr exam with a 84%. However a certificate did not generate. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my Hazwoper 24hr exam with a 84%. However a certificate did not generate. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651498740910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651498740_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Idris </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651498740910--><><!--begin:1651498774245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651498774_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.</div><!--end:1651498774245--><><!--begin:1651498915069--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1651498911_cv>:&nbsp;</b></span>Ok. I am receiving emails stating I have two weeks to complete exam.</div><!--end:1651498915069--><><!--begin:1651498971270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651498971_co>:&nbsp;</b></span>Can I have your last name please to look you up?</div><!--end:1651498971270--><><!--begin:1651498984401--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1651498980_cv>:&nbsp;</b></span>Ahmad</div><!--end:1651498984401--><><!--begin:1651499094538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651499094_co>:&nbsp;</b></span>I have corrected this error.  I do see you completed the course.  and I have updated the account.  We will be sending your certificate out this week via US Mail.  </div><!--end:1651499094538--><><!--begin:1651499129340--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1651499125_cv>:&nbsp;</b></span>Thanks Tiffany</div><!--end:1651499129340--><><!--begin:1651499172442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651499172_co>:&nbsp;</b></span>My pleasure! </div><!--end:1651499172442--><><!--begin:1651499179837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651499179_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1651499179837--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed my Hazwoper 24hr exam with a 84%. However a certificate did not generate. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Idris !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.\r\nIdris : Ok. I am receiving emails stating I have two weeks to complete exam.\r\nTiffany: Can I have your last name please to look you up?\r\nIdris : Ahmad\r\nTiffany: I have corrected this error.  I do see you completed the course.  and I have updated the account.  We will be sending your certificate out this week via US Mail.  \r\nIdris : Thanks Tiffany\r\nTiffany: My pleasure! \r\nTiffany: Is there anything else I can assist you with today? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('276139032Y8', 1651500508, 1651503172, 2, 23, 10, 6, 0, 0, 5, 0, 9498, 315, 0, 0, 0, 'Anne Marron', 'cassandra.belvinwilson@woodplc.com', '207.11.241.4', 'e2463034768a8b982ef4b835e0e06a0b', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Wood-cus-', 'hello i just paid for a course Central New Jersey (Somerset)May 17-20, 2022 but i did it wrong because i didn\'t put the right name who will be attending can you help me out please thanks', '<div class=\'ca\'><div class=\'info_box\'><i>hello i just paid for a course Central New Jersey (Somerset)May 17-20, 2022 but i did it wrong because i didn\'t put the right name who will be attending can you help me out please thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651500509840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500509_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anne Marron</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651500509840--><><!--begin:1651500527400--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500527_cv>:&nbsp;</b></span>Good and looney at the same time..lol</div><!--end:1651500527400--><><!--begin:1651500574862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500574_co>:&nbsp;</b></span>I do see your order 17148</div><!--end:1651500574862--><><!--begin:1651500590827--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500590_cv>:&nbsp;</b></span>i just paid for an order for 40 osha training and i thingk i did it wrong i put my name insead of the guys name</div><!--end:1651500590827--><><!--begin:1651500593990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500593_co>:&nbsp;</b></span>for an online 40-Hour HAZWOPER.  I do not see anyone current assigned to the seat you purchased.</div><!--end:1651500593990--><><!--begin:1651500622952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500622_co>:&nbsp;</b></span>You did it right since you are the buyer.  You just need to log in and then invite the employee to start training.  </div><!--end:1651500622952--><><!--begin:1651500628499--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500628_cv>:&nbsp;</b></span>I was going for May 17-20 Central NJ Somerset</div><!--end:1651500628499--><><!--begin:1651500671411--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500671_cv>:&nbsp;</b></span>i didn&#39;t want it for today i need him to go on the days up top3</div><!--end:1651500671411--><><!--begin:1651500682175--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500682_cv>:&nbsp;</b></span>typos </div><!--end:1651500682175--><><!--begin:1651500685680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500685_co>:&nbsp;</b></span>Okay it looks like you purchased an online course not the in person seminar course</div><!--end:1651500685680--><><!--begin:1651500701008--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500701_cv>:&nbsp;</b></span>so how can this be fixed</div><!--end:1651500701008--><><!--begin:1651500764660--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500764_cv>:&nbsp;</b></span>i wanted the Hybrid osha training for May 17-20 </div><!--end:1651500764660--><><!--begin:1651500786192--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500786_cv>:&nbsp;</b></span>his name is Schultz Stryker</div><!--end:1651500786192--><><!--begin:1651500820868--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500820_cv>:&nbsp;</b></span>May 17-20 Central NJ Somerset+</div><!--end:1651500820868--><><!--begin:1651500872977--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500873_cv>:&nbsp;</b></span>yes this is correct i meant to the online one because the last day he gets hands on experience on the 20th</div><!--end:1651500872977--><><!--begin:1651500940017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651500939_co>:&nbsp;</b></span>If you wanted the online course, you did it right since you are the buyer. You just need to log in and then invite the employee to start training.</div><!--end:1651500940017--><><!--begin:1651500988292--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651500988_cv>:&nbsp;</b></span>not understanding to start training will it be starting for May 17?</div><!--end:1651500988292--><><!--begin:1651501039152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501039_co>:&nbsp;</b></span>If you want the student to complete the online course he/she needs to complete the online portion prior to being able to scheduled for the hand on class.  </div><!--end:1651501039152--><><!--begin:1651501073428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501073_co>:&nbsp;</b></span>He or she can start as soon as they accept the online course invite but will need to be completed by 05/16/2022 in order to register for the hands-on class scheduled for 05/20/2022.</div><!--end:1651501073428--><><!--begin:1651501243955--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651501244_cv>:&nbsp;</b></span>I don&#39;t think i even made a profile, it just came on the web page as i pushed register now for confirmed classes and i just started ordering</div><!--end:1651501243955--><><!--begin:1651501347170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501347_co>:&nbsp;</b></span>You would finish setting up your account by clicking a link in the automated email you received and then creating a password</div><!--end:1651501347170--><><!--begin:1651501385575--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651501385_cv>:&nbsp;</b></span>ok could you wait right there for a minute let me see thanks</div><!--end:1651501385575--><><!--begin:1651501417191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501417_co>:&nbsp;</b></span>Yes I will wait</div><!--end:1651501417191--><><!--begin:1651501643485--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651501643_cv>:&nbsp;</b></span>ok I am in</div><!--end:1651501643485--><><!--begin:1651501651826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501651_co>:&nbsp;</b></span>I did also send you an email with step by step directions if needed.</div><!--end:1651501651826--><><!--begin:1651501860603--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651501860_cv>:&nbsp;</b></span>so i see stuff but no where to put the real date that i want him to do</div><!--end:1651501860603--><><!--begin:1651501965789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501965_co>:&nbsp;</b></span>You will need to invite him to complete the online 40-Hour portion first.  Then once he completes the online 40 hours and passes the exam, he will email or call our office to be registered for the hands-on class as we do need to verify he has completed the online portion prior to getting him registered.  </div><!--end:1651501965789--><><!--begin:1651502051002--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651502051_cv>:&nbsp;</b></span>but will it be starting on May 17 not today?</div><!--end:1651502051002--><><!--begin:1651502106853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502106_co>:&nbsp;</b></span>The online course is available right after you buy it and the student has 90 days to complete the online after accepting the invite.  </div><!--end:1651502106853--><><!--begin:1651502133419--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502133_co>:&nbsp;</b></span>If he does not start the online portion until 05/17/2022 then he will not be able to attend the hands-on day on 05/20/2022</div><!--end:1651502133419--><><!--begin:1651502150398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502150_co>:&nbsp;</b></span>Do you want him to attend the seminar class that is all in person from 05/17-05/20, 2022?</div><!--end:1651502150398--><><!--begin:1651502201656--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651502201_cv>:&nbsp;</b></span>noooo he said the online course and then on the 20th he attends in person please pull that money so i can do it right</div><!--end:1651502201656--><><!--begin:1651502252411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502252_co>:&nbsp;</b></span>This is right.  I need to call you as it will be better to speak with you over the phone.  Can you provide me a number to reach out to you?</div><!--end:1651502252411--><><!--begin:1651502268526--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651502268_cv>:&nbsp;</b></span>6096892829</div><!--end:1651502268526--><><!--begin:1651502277497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502277_co>:&nbsp;</b></span>calling you now</div><!--end:1651502277497--><><!--begin:1651502298661--><div class=\'cv\'><span class=\'notranslate\'><b>Anne Marron<timestamp_1651502298_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1651502298661--><><!--begin:1651503169631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651503169_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1651503169631--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'hello i just paid for a course Central New Jersey (Somerset)May 17-20, 2022 but i did it wrong because i didn\'t put the right name who will be attending can you help me out please thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Anne Marron!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnne Marron: Good and looney at the same time..lol\r\nTiffany: I do see your order 17148\r\nAnne Marron: i just paid for an order for 40 osha training and i thingk i did it wrong i put my name insead of the guys name\r\nTiffany: for an online 40-Hour HAZWOPER.  I do not see anyone current assigned to the seat you purchased.\r\nTiffany: You did it right since you are the buyer.  You just need to log in and then invite the employee to start training.  \r\nAnne Marron: I was going for May 17-20 Central NJ Somerset\r\nAnne Marron: i didn&#39;t want it for today i need him to go on the days up top3\r\nAnne Marron: typos \r\nTiffany: Okay it looks like you purchased an online course not the in person seminar course\r\nAnne Marron: so how can this be fixed\r\nAnne Marron: i wanted the Hybrid osha training for May 17-20 \r\nAnne Marron: his name is Schultz Stryker\r\nAnne Marron: May 17-20 Central NJ Somerset+\r\nAnne Marron: yes this is correct i meant to the online one because the last day he gets hands on experience on the 20th\r\nTiffany: If you wanted the online course, you did it right since you are the buyer. You just need to log in and then invite the employee to start training.\r\nAnne Marron: not understanding to start training will it be starting for May 17?\r\nTiffany: If you want the student to complete the online course he/she needs to complete the online portion prior to being able to scheduled for the hand on class.  \r\nTiffany: He or she can start as soon as they accept the online course invite but will need to be completed by 05/16/2022 in order to register for the hands-on class scheduled for 05/20/2022.\r\nAnne Marron: I don&#39;t think i even made a profile, it just came on the web page as i pushed register now for confirmed classes and i just started ordering\r\nTiffany: You would finish setting up your account by clicking a link in the automated email you received and then creating a password\r\nAnne Marron: ok could you wait right there for a minute let me see thanks\r\nTiffany: Yes I will wait\r\nAnne Marron: ok I am in\r\nTiffany: I did also send you an email with step by step directions if needed.\r\nAnne Marron: so i see stuff but no where to put the real date that i want him to do\r\nTiffany: You will need to invite him to complete the online 40-Hour portion first.  Then once he completes the online 40 hours and passes the exam, he will email or call our office to be registered for the hands-on class as we do need to verify he has completed the online portion prior to getting him registered.  \r\nAnne Marron: but will it be starting on May 17 not today?\r\nTiffany: The online course is available right after you buy it and the student has 90 days to complete the online after accepting the invite.  \r\nTiffany: If he does not start the online portion until 05/17/2022 then he will not be able to attend the hands-on day on 05/20/2022\r\nTiffany: Do you want him to attend the seminar class that is all in person from 05/17-05/20, 2022?\r\nAnne Marron: noooo he said the online course and then on the 20th he attends in person please pull that money so i can do it right\r\nTiffany: This is right.  I need to call you as it will be better to speak with you over the phone.  Can you provide me a number to reach out to you?\r\nAnne Marron: 6096892829\r\nTiffany: calling you now\r\nAnne Marron: &#128077;\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('276139563JQ', 1651501035, 1651501365, 2, 23, 7, 3, 0, 0, 5, 1, 2771, 312, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Kleinfelder-cus-', 'Just helping my daughter, who will be intern, register for HAZWOPER 40 at Ft Washington on 05/10. Asks for company address, but she is really registering individually and then will be reimbursed by company. Should we use her home address or the internship address? \r\nAlso, I understand that there is a minimum # of registrations needed. How many do you have so far? \r\nThanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Just helping my daughter, who will be intern, register for HAZWOPER 40 at Ft Washington on 05/10. Asks for company address, but she is really registering individually and then will be reimbursed by company. Should we use her home address or the internship address? \r\nAlso, I understand that there is a minimum # of registrations needed. How many do you have so far? \r\nThanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651501042721--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651501047_cv>:&nbsp;</b></span>Hi Tiffany! We spoke last week!</div><!--end:1651501042721--><><!--begin:1651501082017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501081_co>:&nbsp;</b></span>Yes I remember :)</div><!--end:1651501082017--><><!--begin:1651501122433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501122_co>:&nbsp;</b></span>I am looking up the class now to see how it looks&#39;</div><!--end:1651501122433--><><!--begin:1651501195282--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501195_co>:&nbsp;</b></span>We only have one student registered so far and we will need at least 4 or 5 more in order to confirm the class.  </div><!--end:1651501195282--><><!--begin:1651501229039--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651501233_cv>:&nbsp;</b></span>And should we use her home address?</div><!--end:1651501229039--><><!--begin:1651501235017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501234_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651501235017--><><!--begin:1651501262769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501262_co>:&nbsp;</b></span>sorry about that last message not sure what happened I think the system sent it by mistake</div><!--end:1651501262769--><><!--begin:1651501303370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501303_co>:&nbsp;</b></span>If she is going to be reimbursed by the company she is interning with she should use the company name and office address she is associated with</div><!--end:1651501303370--><><!--begin:1651501325362--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651501329_cv>:&nbsp;</b></span>Thanks for your help.</div><!--end:1651501325362--><><!--begin:1651501355953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501355_co>:&nbsp;</b></span>Of course!</div><!--end:1651501355953--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Just helping my daughter, who will be intern, register for HAZWOPER 40 at Ft Washington on 05/10. Asks for company address, but she is really registering individually and then will be reimbursed by company. Should we use her home address or the internship address? \r\nAlso, I understand that there is a minimum # of registrations needed. How many do you have so far? \r\nThanks!\r\nTiffany has joined the chat.\r\nAimee: Hi Tiffany! We spoke last week!\r\nTiffany: Yes I remember :)\r\nTiffany: I am looking up the class now to see how it looks&#39;\r\nTiffany: We only have one student registered so far and we will need at least 4 or 5 more in order to confirm the class.  \r\nAimee: And should we use her home address?\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: sorry about that last message not sure what happened I think the system sent it by mistake\r\nTiffany: If she is going to be reimbursed by the company she is interning with she should use the company name and office address she is associated with\r\nAimee: Thanks for your help.\r\nTiffany: Of course!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27614047097', 1651501957, 1651502517, 2, 23, 22, 4, 0, 0, 5, 1, 2015, 313, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Kleinfelder-cus-', 'One question. Registering daughter who will be an intern at Kleinfelder. Should company address in registration have her name, or a contact at the company? ', '<div class=\'ca\'><div class=\'info_box\'><i>One question. Registering daughter who will be an intern at Kleinfelder. Should company address in registration have her name, or a contact at the company? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651501963950--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651501968_cv>:&nbsp;</b></span>Glad it&#39;s you again!</div><!--end:1651501963950--><><!--begin:1651501971121--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651501975_cv>:&nbsp;</b></span>So sorry for all the questions!</div><!--end:1651501971121--><><!--begin:1651501979628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501979_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651501979628--><><!--begin:1651501985981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651501985_co>:&nbsp;</b></span>No worries</div><!--end:1651501985981--><><!--begin:1651502024126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502024_co>:&nbsp;</b></span>You can put both if you&#39;d like.  I will be the one wo receives the registration and if I have any questions I will reach out.  </div><!--end:1651502024126--><><!--begin:1651502034224--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651502038_cv>:&nbsp;</b></span>Great. Thanks!</div><!--end:1651502034224--><><!--begin:1651502038620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502038_co>:&nbsp;</b></span>We may already have the company and contact in our system </div><!--end:1651502038620--><><!--begin:1651502048317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502048_co>:&nbsp;</b></span>My pleasure! :)</div><!--end:1651502048317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'One question. Registering daughter who will be an intern at Kleinfelder. Should company address in registration have her name, or a contact at the company? \r\nTiffany has joined the chat.\r\nAimee: Glad it&#39;s you again!\r\nAimee: So sorry for all the questions!\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: No worries\r\nTiffany: You can put both if you&#39;d like.  I will be the one wo receives the registration and if I have any questions I will reach out.  \r\nAimee: Great. Thanks!\r\nTiffany: We may already have the company and contact in our system \r\nTiffany: My pleasure! :)\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276141484K3', 1651502972, 1651503151, 2, 23, 23, 4, 0, 0, 5, 1, 2119, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Kleinfelder-cus-', 'One last question - How many are registered for Hazwoper 40 in person seminar in Orlando on 5/17? I understand you need 5. Our daughter is registered in Ft Washington on 5/10, but just looking at other options should that be canceled', '<div class=\'ca\'><div class=\'info_box\'><i>One last question - How many are registered for Hazwoper 40 in person seminar in Orlando on 5/17? I understand you need 5. Our daughter is registered in Ft Washington on 5/10, but just looking at other options should that be canceled</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651502976145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651502976_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651502976145--><><!--begin:1651502998597--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651503003_cv>:&nbsp;</b></span>I am SOOO sorry for another question. This should be the last!</div><!--end:1651502998597--><><!--begin:1651503021633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651503021_co>:&nbsp;</b></span>:) I am happy to help</div><!--end:1651503021633--><><!--begin:1651503067843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651503067_co>:&nbsp;</b></span>I only see one registered for that Orlando, FL date and location</div><!--end:1651503067843--><><!--begin:1651503092009--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651503096_cv>:&nbsp;</b></span>OK, thanks. I guess I&#39;ll follow up on that one if Ft Washington doesn&#39;t work. </div><!--end:1651503092009--><><!--begin:1651503117514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651503117_co>:&nbsp;</b></span>Sounds like a plan :)</div><!--end:1651503117514--><><!--begin:1651503118039--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651503122_cv>:&nbsp;</b></span>We have family there so she could stay there.</div><!--end:1651503118039--><><!--begin:1651503121684--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651503125_cv>:&nbsp;</b></span>Thanks again.</div><!--end:1651503121684--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'One last question - How many are registered for Hazwoper 40 in person seminar in Orlando on 5/17? I understand you need 5. Our daughter is registered in Ft Washington on 5/10, but just looking at other options should that be canceled\r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: I am SOOO sorry for another question. This should be the last!\r\nTiffany: :) I am happy to help\r\nTiffany: I only see one registered for that Orlando, FL date and location\r\nAimee: OK, thanks. I guess I&#39;ll follow up on that one if Ft Washington doesn&#39;t work. \r\nTiffany: Sounds like a plan :)\r\nAimee: We have family there so she could stay there.\r\nAimee: Thanks again.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276152131W7', 1651513607, 1651513762, 2, 23, 11, 6, 0, 0, 5, 1, 1766, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'My daughter Allison is registered for 5/10/22 in Ft Washington. She is having a physical on 5/9/22 for her internship. What documentation do you need for her to participate in class dress-out exercises?\r\nAlso, if Ft Washington is canceled can we reschedule right away for another location the following week?', '<div class=\'ca\'><div class=\'info_box\'><i>My daughter Allison is registered for 5/10/22 in Ft Washington. She is having a physical on 5/9/22 for her internship. What documentation do you need for her to participate in class dress-out exercises?\r\nAlso, if Ft Washington is canceled can we reschedule right away for another location the following week?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651513609318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651513609_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651513609318--><><!--begin:1651513621972--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651513625_cv>:&nbsp;</b></span>Hi Tiffany, it&#39;s me again! With more questions</div><!--end:1651513621972--><><!--begin:1651513719488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651513719_co>:&nbsp;</b></span>We do not need the documentation.  We just want to ensure students and their employers are aware they should be in good shape to participate in the hands-on mock exercises and when trying on the PPE gear</div><!--end:1651513719488--><><!--begin:1651513738938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651513738_co>:&nbsp;</b></span>Yes you can reschedule right away if the class cancels</div><!--end:1651513738938--><><!--begin:1651513755186--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651513758_cv>:&nbsp;</b></span>OK, great. Thanks so much again!</div><!--end:1651513755186--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My daughter Allison is registered for 5/10/22 in Ft Washington. She is having a physical on 5/9/22 for her internship. What documentation do you need for her to participate in class dress-out exercises?\r\nAlso, if Ft Washington is canceled can we reschedule right away for another location the following week?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Hi Tiffany, it&#39;s me again! With more questions\r\nTiffany: We do not need the documentation.  We just want to ensure students and their employers are aware they should be in good shape to participate in the hands-on mock exercises and when trying on the PPE gear\r\nTiffany: Yes you can reschedule right away if the class cancels\r\nAimee: OK, great. Thanks so much again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('276234649YJ', 1651596124, 1651596688, 1, 23, 9, 7, 0, 0, 0, 0, 3332, 0, 0, 0, 0, 'Carsen Clouser', 'carsen.clouser@oneatlas.com', '208.92.189.2', '4f40d33056cabf8796a253f4d74ffd3c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas Technical Consultants-cus-Online Course-_-40-Hour HAZWOPER-cus-', 'I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651596128198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596128_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carsen Clouser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651596128198--><><!--begin:1651596153043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596152_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1651596153043--><><!--begin:1651596183378--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596183_cv>:&nbsp;</b></span>Doing fine thank you. I seem to be having issues with progressing in my current lesson</div><!--end:1651596183378--><><!--begin:1651596311531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596311_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br></div><!--end:1651596311531--><><!--begin:1651596337355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596337_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1651596337355--><><!--begin:1651596342867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596342_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1651596342867--><><!--begin:1651596363356--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596363_cv>:&nbsp;</b></span>Thank you</div><!--end:1651596363356--><><!--begin:1651596390357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596390_co>:&nbsp;</b></span>Of course! I there anything else I can assist you with currently? </div><!--end:1651596390357--><><!--begin:1651596427357--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651596427_cv>:&nbsp;</b></span>No, thanks</div><!--end:1651596427357--><><!--begin:1651596477628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651596477_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1651596477628--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am stuck on the emergency response course it won\'t let me continue after the pre-assessment slide\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carsen Clouser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look you up\r\nCarsen Clouser: Doing fine thank you. I seem to be having issues with progressing in my current lesson\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nCarsen Clouser: Thank you\r\nTiffany: Of course! I there anything else I can assist you with currently? \r\nCarsen Clouser: No, thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('27631221154', 1651673703, 1651673947, 2, 23, 24, 6, 0, 0, 5, 0, 2238, 0, 0, 0, 0, 'Gerald Harlach', 'Gerald.Harlach@ghd.com', '165.225.34.85', '7d1e3503cf62903ff152f6326d4d1f51', 'Select Area of Inquiry:-_-Other-cus-Company-_-GHD-cus-', 'I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty', '<div class=\'ca\'><div class=\'info_box\'><i>I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651673705389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gerald Harlach</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651673705389--><><!--begin:1651673724741--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673725_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1651673724741--><><!--begin:1651673744709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673744_co>:&nbsp;</b></span>I am good thank you</div><!--end:1651673744709--><><!--begin:1651673756211--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673756_co>:&nbsp;</b></span>Are you using Internet Explorer?</div><!--end:1651673756211--><><!--begin:1651673763167--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673763_cv>:&nbsp;</b></span>yes</div><!--end:1651673763167--><><!--begin:1651673829402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673829_co>:&nbsp;</b></span>Internet Explorer has glitches with our site.  If you could open another browser like Chrome, Edge, Safari, etc and try there is should all work properly.  </div><!--end:1651673829402--><><!--begin:1651673889237--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673889_cv>:&nbsp;</b></span>ok i&#39;ll do that</div><!--end:1651673889237--><><!--begin:1651673906093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651673906_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1651673906093--><><!--begin:1651673935079--><div class=\'cv\'><span class=\'notranslate\'><b>Gerald Harlach<timestamp_1651673935_cv>:&nbsp;</b></span>that should be it, thank you</div><!--end:1651673935079--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'ve been trying to add the 40 hour HAZWOPER course to the cart via the invoice option and it keeps telling me the cart is empty\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gerald Harlach!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGerald Harlach: I&#39;m good, how are you?\r\nTiffany: I am good thank you\r\nTiffany: Are you using Internet Explorer?\r\nGerald Harlach: yes\r\nTiffany: Internet Explorer has glitches with our site.  If you could open another browser like Chrome, Edge, Safari, etc and try there is should all work properly.  \r\nGerald Harlach: ok i&#39;ll do that\r\nTiffany: Is there anything else I can assist you with for today?\r\nGerald Harlach: that should be it, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2763398028Q', 1651701280, 1651701505, 2, 19, 13, 10, 0, 0, 0, 0, 1457, 0, 0, 0, 0, 'Josephine Lynch', 'josephinemaelynch@gmail.com', '76.119.182.176', '69db156830c7dd5e56edfdef3e7420f2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651701359917--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651701359_co>:&nbsp;</b></span>Josephine Have you already registered for the class you want to take?</div><!--end:1651701359917--><><!--begin:1651701365387--><div class=\'cv\'><span class=\'notranslate\'><b>Josephine Lynch<timestamp_1651701365_cv>:&nbsp;</b></span><a href=\'https://csregsonline.com/lms/login.aspx?cid=ecom\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com/lms/login.aspx?cid=ecom</a> <br><br>I am using this URL but there is no option to create a new profile. </div><!--end:1651701365387--><><!--begin:1651701367884--><div class=\'cv\'><span class=\'notranslate\'><b>Josephine Lynch<timestamp_1651701367_cv>:&nbsp;</b></span>No </div><!--end:1651701367884--><><!--begin:1651701505563--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651701505_co>:&nbsp;</b></span>You need to register for the class first through our main website <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a>   Once you have done so you will receive an email to set up the new profile</div><!--end:1651701505563--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I am having trouble creating a new profile to begin training. Let me know what I need to do to do so. \r\nTracy has joined the chat.\r\nTracy: Josephine Have you already registered for the class you want to take?\r\nJosephine Lynch: https://csregsonline.com/lms/login.aspx?cid=ecom I am using this URL but there is no option to create a new profile. \r\nJosephine Lynch: No \r\nTracy: You need to register for the class first through our main website http://csregs.com   Once you have done so you will receive an email to set up the new profile\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2764008999K', 1651762374, 1651763405, 2, 23, 10, 5, 0, 0, 5, 1, 5270, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much', '<div class=\'ca\'><div class=\'info_box\'><i>My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651762377395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762377_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651762377395--><><!--begin:1651762405950--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762409_cv>:&nbsp;</b></span>Hi Tiffany - it&#39;s me again.... We are trying to schedule Allison&#39;s college move out and getting this course in order. </div><!--end:1651762405950--><><!--begin:1651762419582--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762423_cv>:&nbsp;</b></span>Thanks for your help again</div><!--end:1651762419582--><><!--begin:1651762445239--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762445_co>:&nbsp;</b></span>Sure thing! One moment while I look up the location/dates you provided</div><!--end:1651762445239--><><!--begin:1651762671247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762671_co>:&nbsp;</b></span>Management will make the final class determination this Friday 05/06/2022 for Fort Washington 05/10 class.  Nyack, NY 05/10 no registrations. Somerset, NJ 05/17 has 7 registrations and will most likely be confirmed soon.  Thorofare, NJ 05/17 no registrations.  Orlando, FL 05/17 has 3 registrations currently.  </div><!--end:1651762671247--><><!--begin:1651762707391--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762711_cv>:&nbsp;</b></span>How many are registered for Ft Washington at this point? </div><!--end:1651762707391--><><!--begin:1651762795000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651762794_co>:&nbsp;</b></span>Currently just 2 which includes your daughter so unless we get a few today which does happen sometimes, it will be cancelled most likely.  </div><!--end:1651762795000--><><!--begin:1651762868962--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762872_cv>:&nbsp;</b></span>Ok. So looks like Somerset and Orlando might be possibilities then. If she chooses Somerset, but there there are enough in Orlando, could she switch? We have family near Orlando <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1651762868962--><><!--begin:1651762891721--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651762895_cv>:&nbsp;</b></span>Meant to write, but then there are enough in Orlando...</div><!--end:1651762891721--><><!--begin:1651763030603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763030_co>:&nbsp;</b></span>To avoid reschedule fees it would be best to just wait and reschedule until we know if Orlando, FL will be confirmed or cancelled.  You can reach out to me directly at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> and I can help you through this process.   </div><!--end:1651763030603--><><!--begin:1651763091998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763091_co>:&nbsp;</b></span>I will check with our logistics department next Monday if Fort Washington, PA has been cancelled and see if they can give me any preliminary details on what we need to confirm Orlando, FL.  </div><!--end:1651763091998--><><!--begin:1651763122618--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651763126_cv>:&nbsp;</b></span>OK. I&#39;ll talk to her today when she is available so we have a plan. Is there a deadline for registering for the week of 5/17 or can this be done quickly if Ft Washington is cancelled?</div><!--end:1651763122618--><><!--begin:1651763257388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763257_co>:&nbsp;</b></span>We can register/reschedule her right away or wait until the Friday before if needed as long as there are seats/materials in the class we can get people registered.  </div><!--end:1651763257388--><><!--begin:1651763310322--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651763314_cv>:&nbsp;</b></span>OK great. I guess I&#39;ll be in touch if/when Ft Washington cancels. Thanks again. Unfortunately we have a deadline to get this done!</div><!--end:1651763310322--><><!--begin:1651763398250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651763398_co>:&nbsp;</b></span>I understand.  Makes your life a bit crazy for a couple weeks but it will be all worth it in the end and that much better when you can have 5 minutes to relax :)</div><!--end:1651763398250--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington, PA for 5/10. We understand that the class needs enough registrants to move forward. Since she needs to complete the course for an internship, we are trying to make contingency plan. So, when will we know if Ft Washington is confirmed? If canceled, how many are registered for the following locations:\r\nNyack NY 5/10\r\nSomerset NJ 5/17\r\nThorofare NJ 5/17\r\nOrlando FL 5/17\r\n\r\nThanks so much\r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Hi Tiffany - it&#39;s me again.... We are trying to schedule Allison&#39;s college move out and getting this course in order. \r\nAimee: Thanks for your help again\r\nTiffany: Sure thing! One moment while I look up the location/dates you provided\r\nTiffany: Management will make the final class determination this Friday 05/06/2022 for Fort Washington 05/10 class.  Nyack, NY 05/10 no registrations. Somerset, NJ 05/17 has 7 registrations and will most likely be confirmed soon.  Thorofare, NJ 05/17 no registrations.  Orlando, FL 05/17 has 3 registrations currently.  \r\nAimee: How many are registered for Ft Washington at this point? \r\nTiffany: Currently just 2 which includes your daughter so unless we get a few today which does happen sometimes, it will be cancelled most likely.  \r\nAimee: Ok. So looks like Somerset and Orlando might be possibilities then. If she chooses Somerset, but there there are enough in Orlando, could she switch? We have family near Orlando &#128578;\r\nAimee: Meant to write, but then there are enough in Orlando...\r\nTiffany: To avoid reschedule fees it would be best to just wait and reschedule until we know if Orlando, FL will be confirmed or cancelled.  You can reach out to me directly at mailto:customerservice@csregs.com and I can help you through this process.   \r\nTiffany: I will check with our logistics department next Monday if Fort Washington, PA has been cancelled and see if they can give me any preliminary details on what we need to confirm Orlando, FL.  \r\nAimee: OK. I&#39;ll talk to her today when she is available so we have a plan. Is there a deadline for registering for the week of 5/17 or can this be done quickly if Ft Washington is cancelled?\r\nTiffany: We can register/reschedule her right away or wait until the Friday before if needed as long as there are seats/materials in the class we can get people registered.  \r\nAimee: OK great. I guess I&#39;ll be in touch if/when Ft Washington cancels. Thanks again. Unfortunately we have a deadline to get this done!\r\nTiffany: I understand.  Makes your life a bit crazy for a couple weeks but it will be all worth it in the end and that much better when you can have 5 minutes to relax :)\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2764035818J', 1651765054, 1651765375, 1, 23, 8, 5, 0, 0, 0, 1, 2842, 0, 0, 0, 0, 'Carsen Clouser', 'carsen.clouser@oneatlas.com', '208.92.189.2', '4f40d33056cabf8796a253f4d74ffd3c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas-cus-Online Course-_-40-Hour HAZWOPER-cus-', 'My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.', '<div class=\'ca\'><div class=\'info_box\'><i>My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651765057275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765057_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carsen Clouser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651765057275--><><!--begin:1651765077006--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765077_cv>:&nbsp;</b></span>Look at my question</div><!--end:1651765077006--><><!--begin:1651765112337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765112_co>:&nbsp;</b></span>Are you still inside the module? IF so can you please exit the module using the exit link</div><!--end:1651765112337--><><!--begin:1651765141134--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765141_cv>:&nbsp;</b></span>I was, I just exited</div><!--end:1651765141134--><><!--begin:1651765162060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765161_co>:&nbsp;</b></span>Thank you . One moment please</div><!--end:1651765162060--><><!--begin:1651765248063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765247_co>:&nbsp;</b></span>I see your account did time out on 05/03/2022 sometimes the effects are delayed and this may be one of those instances.  I have passed you through the current module and you should now be able to proceed forward.</div><!--end:1651765248063--><><!--begin:1651765270872--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765271_cv>:&nbsp;</b></span>If this is a real person I am sorry about the shortness of the first message. I&#39;ve just been helped by Tiffany every time I&#39;ve had an issue and assume it is a bot. Thank you for the help!</div><!--end:1651765270872--><><!--begin:1651765290076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765290_co>:&nbsp;</b></span>I am real :)</div><!--end:1651765290076--><><!--begin:1651765321317--><div class=\'cv\'><span class=\'notranslate\'><b>Carsen Clouser<timestamp_1651765321_cv>:&nbsp;</b></span>Awesome, thank you Tiffany. Sorry again, I hope you have a good day.</div><!--end:1651765321317--><><!--begin:1651765340453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651765340_co>:&nbsp;</b></span>No worries.  You are welcome.  Have a wonderful day!</div><!--end:1651765340453--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My lesson got stuck on a knowledge-check question and won\'t let me continue. This happens frequently even since I\'ve stopped letting the course time-out, I make sure to logout properly and I am using a supported browser.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carsen Clouser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCarsen Clouser: Look at my question\r\nTiffany: Are you still inside the module? IF so can you please exit the module using the exit link\r\nCarsen Clouser: I was, I just exited\r\nTiffany: Thank you . One moment please\r\nTiffany: I see your account did time out on 05/03/2022 sometimes the effects are delayed and this may be one of those instances.  I have passed you through the current module and you should now be able to proceed forward.\r\nCarsen Clouser: If this is a real person I am sorry about the shortness of the first message. I&#39;ve just been helped by Tiffany every time I&#39;ve had an issue and assume it is a bot. Thank you for the help!\r\nTiffany: I am real :)\r\nCarsen Clouser: Awesome, thank you Tiffany. Sorry again, I hope you have a good day.\r\nTiffany: No worries.  You are welcome.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('276418149C5', 1651779640, 1651780690, 2, 19, 26, 8, 0, 0, 5, 1, 3880, 0, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?', '<div class=\'ca\'><div class=\'info_box\'><i>My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1651779768292--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651779768_co>:&nbsp;</b></span>Just a moment while I look this information up</div><!--end:1651779768292--><><!--begin:1651779771516--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651779774_cv>:&nbsp;</b></span>Thank you</div><!--end:1651779771516--><><!--begin:1651779789468--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651779792_cv>:&nbsp;</b></span>She has a deadline to get the course completed for an internship to start</div><!--end:1651779789468--><><!--begin:1651780087225--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780087_co>:&nbsp;</b></span>The decisions on classes will bemade mid day tomorrow.  If we do cancel the class we will send an email with that information in it.  She can respond to that email and let us know that she needs to be switched to the Hybrid class.  We will make the switch as soon as we can after that.</div><!--end:1651780087225--><><!--begin:1651780148747--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780152_cv>:&nbsp;</b></span>I&#39;ll be right away</div><!--end:1651780148747--><><!--begin:1651780162156--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780165_cv>:&nbsp;</b></span>I&#39;ll be right with you</div><!--end:1651780162156--><><!--begin:1651780255323--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780258_cv>:&nbsp;</b></span>I just got tied up </div><!--end:1651780255323--><><!--begin:1651780298279--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780298_co>:&nbsp;</b></span>Thats ok.  Is there anything else you need?</div><!--end:1651780298279--><><!--begin:1651780326004--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780329_cv>:&nbsp;</b></span>Hold one moment please, I had someone just walk in my office</div><!--end:1651780326004--><><!--begin:1651780409499--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780412_cv>:&nbsp;</b></span>Can it be switched to hybrid on Friday so she can start classes right away?</div><!--end:1651780409499--><><!--begin:1651780467057--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780467_co>:&nbsp;</b></span>As soon as she responds to the cancellation email we will get it taken care of soon as we can.</div><!--end:1651780467057--><><!--begin:1651780546924--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780550_cv>:&nbsp;</b></span>Will it be possible to start classes on Saturday?</div><!--end:1651780546924--><><!--begin:1651780594962--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780594_co>:&nbsp;</b></span>We will do our best to make sure she gets switched on Friday.</div><!--end:1651780594962--><><!--begin:1651780633881--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780637_cv>:&nbsp;</b></span>Thank you. It&#39;s really imperative that she starts right away if Ft Washington is canceled</div><!--end:1651780633881--><><!--begin:1651780661691--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1651780661_co>:&nbsp;</b></span>I understand</div><!--end:1651780661691--><><!--begin:1651780676636--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651780679_cv>:&nbsp;</b></span>Thanks for your help.</div><!--end:1651780676636--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My daughter Allison Gerhard is registered for Hazwoper 40 in Ft Washington on 5/10. If canceled, can she switch to hybrid right away so she can complete exam and then schedule for 8 hr in person in Somerset on 5/20? How far in advance does she need to schedule in Somerset?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look this information up\r\nAimee: Thank you\r\nAimee: She has a deadline to get the course completed for an internship to start\r\nTracy: The decisions on classes will bemade mid day tomorrow.  If we do cancel the class we will send an email with that information in it.  She can respond to that email and let us know that she needs to be switched to the Hybrid class.  We will make the switch as soon as we can after that.\r\nAimee: I&#39;ll be right away\r\nAimee: I&#39;ll be right with you\r\nAimee: I just got tied up \r\nTracy: Thats ok.  Is there anything else you need?\r\nAimee: Hold one moment please, I had someone just walk in my office\r\nAimee: Can it be switched to hybrid on Friday so she can start classes right away?\r\nTracy: As soon as she responds to the cancellation email we will get it taken care of soon as we can.\r\nAimee: Will it be possible to start classes on Saturday?\r\nTracy: We will do our best to make sure she gets switched on Friday.\r\nAimee: Thank you. It&#39;s really imperative that she starts right away if Ft Washington is canceled\r\nTracy: I understand\r\nAimee: Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276421034ZR', 1651782506, 1651783386, 2, 23, 7, 4, 0, 0, 5, 1, 7367, 320, 0, 0, 0, 'Aimee', 'aimeegerhard@verizon.net', '173.49.41.145', '030c75e395b85a3cd9379b2da7b677dc', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Kleinfelder-cus-', 'I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? ', '<div class=\'ca\'><div class=\'info_box\'><i>I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1651782509983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782509_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aimee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1651782509983--><><!--begin:1651782516924--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782520_cv>:&nbsp;</b></span>Hi Tiffany! More questions after talking to Allison about options.</div><!--end:1651782516924--><><!--begin:1651782545229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782545_co>:&nbsp;</b></span>Hello Aimee I just replied to your email.</div><!--end:1651782545229--><><!--begin:1651782569472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782569_co>:&nbsp;</b></span>Do you want to take a few minutes to review my email reply and let me know if you have any more questions regarding the above inquiry? </div><!--end:1651782569472--><><!--begin:1651782582973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782582_co>:&nbsp;</b></span>I sent a pretty detailed email</div><!--end:1651782582973--><><!--begin:1651782757837--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782761_cv>:&nbsp;</b></span>I had not gotten it until just now. I was told previously that she would not want to do the standard on-line version, and that hybrid would be best since she has a deadline. Is the 8 hr course on Friday 5/20 in Somerset? </div><!--end:1651782757837--><><!--begin:1651782870408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782870_co>:&nbsp;</b></span>Since you have a plan to get her hands-on class done on Friday 05/17 she would get her certificate after returning online and completing the exam afterwards.  This option only makes her have to complete a minimum of 40 hours of training. </div><!--end:1651782870408--><><!--begin:1651782880197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782880_co>:&nbsp;</b></span>exam would be done afterwards back online</div><!--end:1651782880197--><><!--begin:1651782903837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782903_co>:&nbsp;</b></span>The hybrid option she would have to complete a total of 48 hours of training which I understand </div><!--end:1651782903837--><><!--begin:1651782930165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651782930_co>:&nbsp;</b></span>Yes my apologizes it is on 05/20/2022 </div><!--end:1651782930165--><><!--begin:1651782959653--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651782963_cv>:&nbsp;</b></span>Is there a delay with the standard? Why would someone have told me hybrid is faster?</div><!--end:1651782959653--><><!--begin:1651783056336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783056_co>:&nbsp;</b></span>She would do 40 hours online and then complete her exam immediately afterwards so we would then issue the certificate and a voucher to do the hands-on class which is required but some company&#39;s do not mind having their employees/interns wait to get that done.</div><!--end:1651783056336--><><!--begin:1651783057816--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783061_cv>:&nbsp;</b></span>So, is standard you do online, take in person, then do exam vs. hybrid do online, tax exam, then in-person?</div><!--end:1651783057816--><><!--begin:1651783077327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783077_co>:&nbsp;</b></span>Yes</div><!--end:1651783077327--><><!--begin:1651783082849--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783086_cv>:&nbsp;</b></span>hybrid is 8 more hours though?</div><!--end:1651783082849--><><!--begin:1651783088093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783088_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1651783088093--><><!--begin:1651783095938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783095_co>:&nbsp;</b></span>yes that is correct</div><!--end:1651783095938--><><!--begin:1651783124591--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783128_cv>:&nbsp;</b></span>OK, I&#39;ll let her know. It&#39;s tough because she&#39;s finishing up finals and has to fit this all in by 5/23!</div><!--end:1651783124591--><><!--begin:1651783143470--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783147_cv>:&nbsp;</b></span>Is the on-line exam proctored, or can she take it at midnight if she wishes?</div><!--end:1651783143470--><><!--begin:1651783223920--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783223_co>:&nbsp;</b></span>She can take it when ever she likes as long as once she starts she completes it in one sitting.  If she scores a 70% or better she will pass, he only gets 3 chances to pass the exam.  </div><!--end:1651783223920--><><!--begin:1651783269582--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783273_cv>:&nbsp;</b></span>Great. I&#39;ll review this info with her and have her ready to make a decision tomorrow. By about what time will she receive notice of cancellation?</div><!--end:1651783269582--><><!--begin:1651783326453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1651783326_co>:&nbsp;</b></span>It will most likely be the afternoon as we are MST and the decision is usually made between 10-12 MST</div><!--end:1651783326453--><><!--begin:1651783350556--><div class=\'cv\'><span class=\'notranslate\'><b>Aimee<timestamp_1651783354_cv>:&nbsp;</b></span>Thanks so much. I know that I have been such a pain. I really appreciate your help.</div><!--end:1651783350556--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was on a chat just a few mins ago, but got distracted when someone dropped in my office. My daughter Allison Gerhard is scheduled for Ft Washington on 5/10. Registration is low and we expect to receive a cancellation. If she switches to hybrid tomorrow when she receives cancellation notice, and passes on-line exam, is it possible for her to schedule for Somerset on 5/20 for the 8 hr in person? Also, is the on-line final exam proctored, or can she take it anytime? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Aimee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAimee: Hi Tiffany! More questions after talking to Allison about options.\r\nTiffany: Hello Aimee I just replied to your email.\r\nTiffany: Do you want to take a few minutes to review my email reply and let me know if you have any more questions regarding the above inquiry? \r\nTiffany: I sent a pretty detailed email\r\nAimee: I had not gotten it until just now. I was told previously that she would not want to do the standard on-line version, and that hybrid would be best since she has a deadline. Is the 8 hr course on Friday 5/20 in Somerset? \r\nTiffany: Since you have a plan to get her hands-on class done on Friday 05/17 she would get her certificate after returning online and completing the exam afterwards.  This option only makes her have to complete a minimum of 40 hours of training. \r\nTiffany: exam would be done afterwards back online\r\nTiffany: The hybrid option she would have to complete a total of 48 hours of training which I understand \r\nTiffany: Yes my apologizes it is on 05/20/2022 \r\nAimee: Is there a delay with the standard? Why would someone have told me hybrid is faster?\r\nTiffany: She would do 40 hours online and then complete her exam immediately afterwards so we would then issue the certificate and a voucher to do the hands-on class which is required but some company&#39;s do not mind having their employees/interns wait to get that done.\r\nAimee: So, is standard you do online, take in person, then do exam vs. hybrid do online, tax exam, then in-person?\r\nTiffany: Yes\r\nAimee: hybrid is 8 more hours though?\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany: yes that is correct\r\nAimee: OK, I&#39;ll let her know. It&#39;s tough because she&#39;s finishing up finals and has to fit this all in by 5/23!\r\nAimee: Is the on-line exam proctored, or can she take it at midnight if she wishes?\r\nTiffany: She can take it when ever she likes as long as once she starts she completes it in one sitting.  If she scores a 70% or better she will pass, he only gets 3 chances to pass the exam.  \r\nAimee: Great. I&#39;ll review this info with her and have her ready to make a decision tomorrow. By about what time will she receive notice of cancellation?\r\nTiffany: It will most likely be the afternoon as we are MST and the decision is usually made between 10-12 MST\r\nAimee: Thanks so much. I know that I have been such a pain. I really appreciate your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('276935194AC', 1652296691, 1652297217, 2, 19, 32, 10, 0, 0, 5, 0, 2605, 322, 0, 0, 0, 'Gerardo Hernandez', 'Gerardo.hernandez@WestonSolutions.com', '162.43.198.100', '7bcfb4ee0e45b5e859ffa1e5ee815291', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Weston Solutions -cus-', 'I haven\'t received my certificate. I passed the test more than two weeks ago.', '<div class=\'ca\'><div class=\'info_box\'><i>I haven\'t received my certificate. I passed the test more than two weeks ago.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652296726575--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296726_cv>:&nbsp;</b></span>Hello</div><!--end:1652296726575--><><!--begin:1652296741439--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296741_co>:&nbsp;</b></span>Which course did you complete?</div><!--end:1652296741439--><><!--begin:1652296759416--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296759_cv>:&nbsp;</b></span>40Hr Hazwoper </div><!--end:1652296759416--><><!--begin:1652296798134--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296798_co>:&nbsp;</b></span>Just a minute while I look up that information.</div><!--end:1652296798134--><><!--begin:1652296844219--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652296844_cv>:&nbsp;</b></span>Thank you</div><!--end:1652296844219--><><!--begin:1652296984137--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652296984_co>:&nbsp;</b></span>Your certificate and wallet card were mailed out on 4/26/22 to the address below.<br><br>Dave Robinson<br>Weston Solutions, Inc<br>1536 Cole Blvd. Bldg 4<br>Suite 375<br>Lakewood CO 80401<br></div><!--end:1652296984137--><><!--begin:1652297075311--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652297075_cv>:&nbsp;</b></span>Would it possible to get another copy deliver over to another address?</div><!--end:1652297075311--><><!--begin:1652297118456--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652297118_co>:&nbsp;</b></span>If you would like to order a replacement copy (digital or hard copy) this can be done through our website at:<br><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r</a></div><!--end:1652297118456--><><!--begin:1652297154052--><div class=\'cv\'><span class=\'notranslate\'><b>Gerardo Hernandez<timestamp_1652297154_cv>:&nbsp;</b></span>I appreciated, thank you!</div><!--end:1652297154052--><><!--begin:1652297196925--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652297196_co>:&nbsp;</b></span>My pleasure - have a wonderful day!!</div><!--end:1652297196925--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I haven\'t received my certificate. I passed the test more than two weeks ago.\r\nTracy has joined the chat.\r\nGerardo Hernandez: Hello\r\nTracy: Which course did you complete?\r\nGerardo Hernandez: 40Hr Hazwoper \r\nTracy: Just a minute while I look up that information.\r\nGerardo Hernandez: Thank you\r\nTracy: Your certificate and wallet card were mailed out on 4/26/22 to the address below.Dave RobinsonWeston Solutions, Inc1536 Cole Blvd. Bldg 4Suite 375Lakewood CO 80401\r\nGerardo Hernandez: Would it possible to get another copy deliver over to another address?\r\nTracy: If you would like to order a replacement copy (digital or hard copy) this can be done through our website at:https://csregs.com/products/certificate-replacement?_pos=2&_sid=4521c020c&_ss=r\r\nGerardo Hernandez: I appreciated, thank you!\r\nTracy: My pleasure - have a wonderful day!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('277371194QB', 1652732690, 1652733515, 2, 19, 31, 10, 0, 0, 5, 0, 2708, 0, 0, 0, 0, 'Dylan Ripley', 'dylan.ripley@stante.com', '198.57.94.237', '285c2eb3d5cc06bcd43b77c50ffe9aeb', 'Select Area of Inquiry:-_-Other-cus-Company-_-Stantec-cus-', 'My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?', '<div class=\'ca\'><div class=\'info_box\'><i>My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652732805211--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652732805_co>:&nbsp;</b></span>You should have received it at class</div><!--end:1652732805211--><><!--begin:1652733028109--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733028_cv>:&nbsp;</b></span>Oh, he showed our class once where to go on the website, but I&#39;ve been in the field for two weeks and wasn&#39;t able to get to it. Now that I have time, I do not remember where he said to go. Sorry for the bother and misunderstanding. </div><!--end:1652733028109--><><!--begin:1652733075358--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733075_co>:&nbsp;</b></span>Let me double check on it</div><!--end:1652733075358--><><!--begin:1652733125794--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733125_cv>:&nbsp;</b></span>I did the online course with a one day in person dress out day for the 40 Hr HAZWOPER.</div><!--end:1652733125794--><><!--begin:1652733195186--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733195_co>:&nbsp;</b></span>In that case you would do the evaluation at the end of your online course.  Have you already done that?</div><!--end:1652733195186--><><!--begin:1652733336980--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733337_cv>:&nbsp;</b></span>Yes</div><!--end:1652733336980--><><!--begin:1652733384484--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733384_cv>:&nbsp;</b></span>I had to do a course review before I was allowed to take my test.</div><!--end:1652733384484--><><!--begin:1652733386371--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733386_co>:&nbsp;</b></span>There is no way to do that after it was already done through the online course.  Sorry!!</div><!--end:1652733386371--><><!--begin:1652733433921--><div class=\'cv\'><span class=\'notranslate\'><b>Dylan Ripley<timestamp_1652733434_cv>:&nbsp;</b></span>Ok, no worries. I enjoyed the instructor I had for the dress out day and wanted to help him out. Thank you.</div><!--end:1652733433921--><><!--begin:1652733499896--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652733499_co>:&nbsp;</b></span>Well That is fantastic - I will definitely pass the info along!  Have a wonderful day!</div><!--end:1652733499896--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My in person instructor asked the class if we would leave a review for him. Where can I leave a review for my instructor?\r\nTracy has joined the chat.\r\nTracy: You should have received it at class\r\nDylan Ripley: Oh, he showed our class once where to go on the website, but I&#39;ve been in the field for two weeks and wasn&#39;t able to get to it. Now that I have time, I do not remember where he said to go. Sorry for the bother and misunderstanding. \r\nTracy: Let me double check on it\r\nDylan Ripley: I did the online course with a one day in person dress out day for the 40 Hr HAZWOPER.\r\nTracy: In that case you would do the evaluation at the end of your online course.  Have you already done that?\r\nDylan Ripley: Yes\r\nDylan Ripley: I had to do a course review before I was allowed to take my test.\r\nTracy: There is no way to do that after it was already done through the online course.  Sorry!!\r\nDylan Ripley: Ok, no worries. I enjoyed the instructor I had for the dress out day and wanted to help him out. Thank you.\r\nTracy: Well That is fantastic - I will definitely pass the info along!  Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('277441169RV', 1652802660, 1652803035, 2, 19, 26, 7, 0, 0, 0, 0, 1407, 0, 0, 0, 0, 'Kevin', 'kvandal8@hotmail.com', '50.239.189.114', 'f47950c71a086ec456039c8bfae3e7f1', 'Select Area of Inquiry:-_-Other-cus-Company-_-None-cus-', 'I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652802667185--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802667_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1652802667185--><><!--begin:1652802730432--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652802730_co>:&nbsp;</b></span>This would be easier to explain over the phone.  What is your number?</div><!--end:1652802730432--><><!--begin:1652802746335--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802746_cv>:&nbsp;</b></span><a href=\'tel:2075229445\' target=\'_blank\' rel=\'noopener noreferrer\'>207-522-9445</a></div><!--end:1652802746335--><><!--begin:1652802997260--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1652802997_cv>:&nbsp;</b></span>thank you</div><!--end:1652802997260--><><!--begin:1652803035307--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652803035_co>:&nbsp;</b></span>My Pleasure!!</div><!--end:1652803035307--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like to sign up for the 40-hour HAZWOPER, but had a few questions which pertain to the information provided. The course stated that the information piece is online, but provides a hands on section as well. How does this correlate to the 4 day schedule that is shown?\r\nTracy has joined the chat.\r\nKevin: Hi Tracy\r\nTracy: This would be easier to explain over the phone.  What is your number?\r\nKevin: tel:2075229445\r\nKevin: thank you\r\nTracy: My Pleasure!!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2775457034Y', 1652907181, 1652908211, 2, 19, 13, 9, 0, 0, 0, 0, 3435, 0, 0, 0, 0, 'Larry J Wills', 'lwills@llu.edu', '143.197.222.216', 'b8d16173a5ff8bd289db62b210535f6b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Loma Linda University -cus-', 'Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1652907197684--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907197_cv>:&nbsp;</b></span>Order 17398</div><!--end:1652907197684--><><!--begin:1652907265390--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907265_co>:&nbsp;</b></span>Just 1 moment while I look this up</div><!--end:1652907265390--><><!--begin:1652907550832--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907550_co>:&nbsp;</b></span>I just resent it to you again</div><!--end:1652907550832--><><!--begin:1652907620918--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907621_cv>:&nbsp;</b></span>I am getting the order received email but no separate email with the link.  Can you also send to <a href=\'mailto:ljamwills@aol.com\' target=\'_blank\' rel=\'noopener noreferrer\'>ljamwills@aol.com</a>?</div><!--end:1652907620918--><><!--begin:1652907749558--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907749_co>:&nbsp;</b></span>That email can only be sent to the email address that is in the registration.  What is the subject line on the email you received?</div><!--end:1652907749558--><><!--begin:1652907775285--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907775_cv>:&nbsp;</b></span>Compliance Solutions Occupational Trainers &lt;<a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>&gt;</div><!--end:1652907775285--><><!--begin:1652907822853--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652907822_co>:&nbsp;</b></span>No, the Subject Line - not the email address</div><!--end:1652907822853--><><!--begin:1652907825060--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907825_cv>:&nbsp;</b></span>[EXTERNAL] Thank you. Your order #17398 was received.</div><!--end:1652907825060--><><!--begin:1652907892358--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652907892_cv>:&nbsp;</b></span>that is the subject information for the email sent</div><!--end:1652907892358--><><!--begin:1652908049870--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652908049_co>:&nbsp;</b></span>Did you look in your Spam/Junk folder for an email titled Course Authorization?</div><!--end:1652908049870--><><!--begin:1652908122502--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652908122_cv>:&nbsp;</b></span>Our spam arrangement is not accessible without the IT dept (currently offsite) so I need to get another option to access</div><!--end:1652908122502--><><!--begin:1652908196910--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1652908196_co>:&nbsp;</b></span>That is the only way the email can be sent out.  You will need to go through your IT department.</div><!--end:1652908196910--><><!--begin:1652908208823--><div class=\'cv\'><span class=\'notranslate\'><b>Larry J Wills<timestamp_1652908208_cv>:&nbsp;</b></span>thanks</div><!--end:1652908208823--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just registered for the online Hazwoper refresher.  I am having difficulty retrieving the link email for the start of the online class.  Can the email be resent including ljamwills@aol.com?\r\nTracy has joined the chat.\r\nLarry J Wills: Order 17398\r\nTracy: Just 1 moment while I look this up\r\nTracy: I just resent it to you again\r\nLarry J Wills: I am getting the order received email but no separate email with the link.  Can you also send to mailto:ljamwills@aol.com?\r\nTracy: That email can only be sent to the email address that is in the registration.  What is the subject line on the email you received?\r\nLarry J Wills: Compliance Solutions Occupational Trainers &lt;mailto:customerservice@csregs.com&gt;\r\nTracy: No, the Subject Line - not the email address\r\nLarry J Wills: [EXTERNAL] Thank you. Your order #17398 was received.\r\nLarry J Wills: that is the subject information for the email sent\r\nTracy: Did you look in your Spam/Junk folder for an email titled Course Authorization?\r\nLarry J Wills: Our spam arrangement is not accessible without the IT dept (currently offsite) so I need to get another option to access\r\nTracy: That is the only way the email can be sent out.  You will need to go through your IT department.\r\nLarry J Wills: thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('277708059XJ', 1653069542, 1653070111, 2, 22, 18, 16, 0, 0, 5, 0, 1561, 0, 0, 0, 0, 'Vicki ', 'vicki.lewis@intertek.com', '97.71.139.218', 'b221fa8d2cca7081c144ddd0081d620f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-PSI-cus-', 'I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  ', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1653069676677--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069676_co>:&nbsp;</b></span>Hello Vicki. I believe you can register online with an invoice status, but there is an additional $70.00 invoicing fee. Please see the link here:</div><!--end:1653069676677--><><!--begin:1653069679103--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069679_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1653069679103--><><!--begin:1653069830239--><div class=\'cv\'><span class=\'notranslate\'><b>Vicki <timestamp_1653069830_cv>:&nbsp;</b></span>Thank you.  That is fine.  He is supposed to start with our company on 13 June, and I want to be invoiced in case his schedule changes.  I will have my email information in the system for him, Brian Clark.  Thank you.</div><!--end:1653069830239--><><!--begin:1653069928547--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653069928_co>:&nbsp;</b></span>Sounds Good. Have a great day!</div><!--end:1653069928547--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee I want to register for the 40-hour training in Orlando in June.  Can I register him via the on-line portal and you invoice at the time the class starts?  \r\nDrew has joined the chat.\r\nDrew: Hello Vicki. I believe you can register online with an invoice status, but there is an additional $70.00 invoicing fee. Please see the link here:\r\nDrew: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nVicki : Thank you.  That is fine.  He is supposed to start with our company on 13 June, and I want to be invoiced in case his schedule changes.  I will have my email information in the system for him, Brian Clark.  Thank you.\r\nDrew: Sounds Good. Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('277964318RV', 1653325782, 1653325816, 2, 27, 0, 0, 0, 18, 0, 1, 144, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Alex</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Alex has joined the chat.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('277969482ZM', 1653330959, 1653331719, 2, 27, 12, 9, 0, 0, 0, 0, 4367, 0, 0, 0, 0, 'Angela Moore', 'angela.m.moore88@gmail.com', '149.168.204.10', 'b5eaf70284d69b885a1873ba062507bd', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-N/A-cus-', 'I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?</i></div></div><><div class=\'ca\'><b>Alex</b> has joined the chat.</div><><!--begin:1653331029516--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331029_co>:&nbsp;</b></span>Hey Angela how are you doing today? I will check that for you give me one minute.</div><!--end:1653331029516--><><!--begin:1653331049414--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331049_cv>:&nbsp;</b></span>great thank you</div><!--end:1653331049414--><><!--begin:1653331230884--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331230_cv>:&nbsp;</b></span>I&#39;ve gone through my records and can&#39;t find the copy of the certificate</div><!--end:1653331230884--><><!--begin:1653331233895--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331233_co>:&nbsp;</b></span>So it looks like the class course you took was the 8 Hour HAZWOPER Refresher you completed in on 8/12/2012 Or are you looking for the 40 hour course you took?</div><!--end:1653331233895--><><!--begin:1653331248325--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331248_cv>:&nbsp;</b></span>Both would be great</div><!--end:1653331248325--><><!--begin:1653331266928--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331267_cv>:&nbsp;</b></span>I&#39;m assuming I took the 40 hour with CS as well, but that was a long time ago</div><!--end:1653331266928--><><!--begin:1653331343688--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331343_co>:&nbsp;</b></span>Yes you took that with us as well you completed the 40 Hour course on 5/24/2010</div><!--end:1653331343688--><><!--begin:1653331366465--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331366_cv>:&nbsp;</b></span>That is awesome thanks - is there any way to get documentation on those?</div><!--end:1653331366465--><><!--begin:1653331446530--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331446_co>:&nbsp;</b></span>Yeah you would have to fill out the certificate request form here is the link <a href=\'https://csregs.com/pages/certificate-requests\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-requests</a></div><!--end:1653331446530--><><!--begin:1653331495923--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331496_cv>:&nbsp;</b></span>Cool, I</div><!--end:1653331495923--><><!--begin:1653331502882--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331502_cv>:&nbsp;</b></span>will go there.  Is there a cost?</div><!--end:1653331502882--><><!--begin:1653331572091--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331572_cv>:&nbsp;</b></span>Also I&#39;m pretty sure I just paid for it myself...</div><!--end:1653331572091--><><!--begin:1653331598813--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331598_cv>:&nbsp;</b></span>So it looks like the request process might be rather odd</div><!--end:1653331598813--><><!--begin:1653331627558--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331627_cv>:&nbsp;</b></span>Is there a way to find that out?</div><!--end:1653331627558--><><!--begin:1653331650416--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331650_cv>:&nbsp;</b></span>Would it be more efficient for me to call somebody?</div><!--end:1653331650416--><><!--begin:1653331684145--><div class=\'co\'><span class=\'notranslate\'><b>Alex<timestamp_1653331684_co>:&nbsp;</b></span>Yeah it might be easier to do it over there phone probably way faster just call <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800 711 2706</a> </div><!--end:1653331684145--><><!--begin:1653331717317--><div class=\'cv\'><span class=\'notranslate\'><b>Angela Moore<timestamp_1653331717_cv>:&nbsp;</b></span>Ok I&#39;ll do that.  Thanks.</div><!--end:1653331717317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed an OSHA HAZWOPER training many years ago, and was asked about the certificate with Compliance Solutions...it would have been in NC (I\'m thinking Charlotte area?) before 2013, but I can\'t remember the exact year.   Would it be possible to check records and see when that was?\r\nAlex has joined the chat.\r\nAlex: Hey Angela how are you doing today? I will check that for you give me one minute.\r\nAngela Moore: great thank you\r\nAngela Moore: I&#39;ve gone through my records and can&#39;t find the copy of the certificate\r\nAlex: So it looks like the class course you took was the 8 Hour HAZWOPER Refresher you completed in on 8/12/2012 Or are you looking for the 40 hour course you took?\r\nAngela Moore: Both would be great\r\nAngela Moore: I&#39;m assuming I took the 40 hour with CS as well, but that was a long time ago\r\nAlex: Yes you took that with us as well you completed the 40 Hour course on 5/24/2010\r\nAngela Moore: That is awesome thanks - is there any way to get documentation on those?\r\nAlex: Yeah you would have to fill out the certificate request form here is the link https://csregs.com/pages/certificate-requests\r\nAngela Moore: Cool, I\r\nAngela Moore: will go there.  Is there a cost?\r\nAngela Moore: Also I&#39;m pretty sure I just paid for it myself...\r\nAngela Moore: So it looks like the request process might be rather odd\r\nAngela Moore: Is there a way to find that out?\r\nAngela Moore: Would it be more efficient for me to call somebody?\r\nAlex: Yeah it might be easier to do it over there phone probably way faster just call tel:8007112706 \r\nAngela Moore: Ok I&#39;ll do that.  Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('278134498QT', 1653495975, 1653497024, 2, 19, 12, 7, 0, 0, 0, 0, 2950, 0, 0, 0, 0, 'Vana Foster', 'vana.foster@aps.com', '137.91.114.225', '22fde53648e09c0f098df5fea94c1891', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Arizona Public Service-cus-', 'Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.', '<div class=\'ca\'><div class=\'info_box\'><i>Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653496161396--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496161_co>:&nbsp;</b></span>We do need to have the request in writing. In order to do that you will need to reply to the email you received when you purchased the course and let them know you want to make the switch. </div><!--end:1653496161396--><><!--begin:1653496218422--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496218_cv>:&nbsp;</b></span>I can do that. That&#39;s no problem. How soon can the 40 hour HAZWOPER training be completed? I know there is also 8 hours of hands on required too.</div><!--end:1653496218422--><><!--begin:1653496373666--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496373_co>:&nbsp;</b></span>iT DEPENDS ON WHICH ONLINE CLASS YOU CHOOSE</div><!--end:1653496373666--><><!--begin:1653496472261--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496472_co>:&nbsp;</b></span>Here are the links to both of the options to review                                                                           40-hour HAZWOPER- Hybrid Option - Online<br><br>40-hour HAZWOPER (Standard) - Online<br></div><!--end:1653496472261--><><!--begin:1653496825000--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496825_co>:&nbsp;</b></span>Hello?</div><!--end:1653496825000--><><!--begin:1653496847733--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496847_cv>:&nbsp;</b></span>So it can be done fully online? </div><!--end:1653496847733--><><!--begin:1653496856592--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496856_cv>:&nbsp;</b></span>If so, that&#39;s the one I want.</div><!--end:1653496856592--><><!--begin:1653496962520--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653496962_co>:&nbsp;</b></span>No - each one has a mandatory 1 day face to face seminar class</div><!--end:1653496962520--><><!--begin:1653496986608--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653496986_cv>:&nbsp;</b></span>Ok. Thank you for your help. I will submit that request in writing.</div><!--end:1653496986608--><><!--begin:1653497011769--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653497011_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1653497011769--><><!--begin:1653497024680--><div class=\'cv\'><span class=\'notranslate\'><b>Vana Foster<timestamp_1653497024_cv>:&nbsp;</b></span>Thanks you too!</div><!--end:1653497024680--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Am I able to change the method of how one of my enrolled employees takes the 40 hour training? He\'s currently scheduled in person in Chandler 08/2022 but I\'d like to change his training to the online training to complete it faster.\r\nTracy has joined the chat.\r\nTracy: We do need to have the request in writing. In order to do that you will need to reply to the email you received when you purchased the course and let them know you want to make the switch. \r\nVana Foster: I can do that. That&#39;s no problem. How soon can the 40 hour HAZWOPER training be completed? I know there is also 8 hours of hands on required too.\r\nTracy: iT DEPENDS ON WHICH ONLINE CLASS YOU CHOOSE\r\nTracy: Here are the links to both of the options to review                                                                           40-hour HAZWOPER- Hybrid Option - Online40-hour HAZWOPER (Standard) - Online\r\nTracy: Hello?\r\nVana Foster: So it can be done fully online? \r\nVana Foster: If so, that&#39;s the one I want.\r\nTracy: No - each one has a mandatory 1 day face to face seminar class\r\nVana Foster: Ok. Thank you for your help. I will submit that request in writing.\r\nTracy: Have a wonderful day!!\r\nVana Foster: Thanks you too!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('278150967HC', 1653512448, 1653512805, 2, 22, 16, 13, 0, 0, 0, 0, 1707, 0, 0, 0, 0, 'Andrew Habel', 'andrew.habel@aecom.com', '96.10.251.166', 'f28b404dc3e1f85bba154e545c5a04db', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?', '<div class=\'ca\'><div class=\'info_box\'><i>Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1653512492637--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512492_co>:&nbsp;</b></span>Unfortunately, the Seminar class in Raleigh, NC was cancelled due to low enrollment.</div><!--end:1653512492637--><><!--begin:1653512530252--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512530_cv>:&nbsp;</b></span>ok, thanks. So he just needs to sign up for the next one?</div><!--end:1653512530252--><><!--begin:1653512591722--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512591_co>:&nbsp;</b></span>Is Mr. Habel doing a &quot;dress out&quot; or an 8 Hour annual refresher?</div><!--end:1653512591722--><><!--begin:1653512673644--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512674_cv>:&nbsp;</b></span>dress out for the end of his initial 40 hour</div><!--end:1653512673644--><><!--begin:1653512741811--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1653512741_co>:&nbsp;</b></span>So, he would want to call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>303-307-9220</a> on the Monday or Tuesday before the next dress out that prefers to attend, and if the class is confirmed, we can get him enrolled.</div><!--end:1653512741811--><><!--begin:1653512797477--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Habel<timestamp_1653512798_cv>:&nbsp;</b></span>thank you</div><!--end:1653512797477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is Andrew Habel enrolled for the on site class this Friday in Raleigh, NC?\r\nDrew has joined the chat.\r\nDrew: Unfortunately, the Seminar class in Raleigh, NC was cancelled due to low enrollment.\r\nAndrew Habel: ok, thanks. So he just needs to sign up for the next one?\r\nDrew: Is Mr. Habel doing a &quot;dress out&quot; or an 8 Hour annual refresher?\r\nAndrew Habel: dress out for the end of his initial 40 hour\r\nDrew: So, he would want to call tel:3033079220 on the Monday or Tuesday before the next dress out that prefers to attend, and if the class is confirmed, we can get him enrolled.\r\nAndrew Habel: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('278212643WY', 1653574120, 1653574400, 2, 19, 11, 8, 0, 0, 5, 0, 1746, 0, 0, 0, 0, 'Lorinda Birkmeyer', 'lorinda.birkmeyer.contractor@usap.gov', '157.132.194.85', 'fab9e24e7928e16373e040d8f0476a1f', 'Select Area of Inquiry:-_-Other-cus-Company-_-LEIDOS-cus-', 'How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.', '<div class=\'ca\'><div class=\'info_box\'><i>How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653574151363--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574151_co>:&nbsp;</b></span>Lorinda</div><!--end:1653574151363--><><!--begin:1653574232264--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574232_co>:&nbsp;</b></span>Lorinda  The easiest way to do that is to send an email to <a href=\'mailto:accounting@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>accounting@csregs.com</a> with the request.  Tracy</div><!--end:1653574232264--><><!--begin:1653574279392--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574279_cv>:&nbsp;</b></span>Thanks Tracy.</div><!--end:1653574279392--><><!--begin:1653574315286--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574315_co>:&nbsp;</b></span>My pleasure - anything else I can do for you?</div><!--end:1653574315286--><><!--begin:1653574337115--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574337_cv>:&nbsp;</b></span>No, I have no further questions.</div><!--end:1653574337115--><><!--begin:1653574358638--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653574358_co>:&nbsp;</b></span>Have a great day!!</div><!--end:1653574358638--><><!--begin:1653574375753--><div class=\'cv\'><span class=\'notranslate\'><b>Lorinda Birkmeyer<timestamp_1653574375_cv>:&nbsp;</b></span>Thank you.  You also have a great day!</div><!--end:1653574375753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How to I obtain a copy of the invoice for a training I registered a couple of individuals for on 5/23/2022.\r\nTracy has joined the chat.\r\nTracy: Lorinda\r\nTracy: Lorinda  The easiest way to do that is to send an email to mailto:accounting@csregs.com with the request.  Tracy\r\nLorinda Birkmeyer: Thanks Tracy.\r\nTracy: My pleasure - anything else I can do for you?\r\nLorinda Birkmeyer: No, I have no further questions.\r\nTracy: Have a great day!!\r\nLorinda Birkmeyer: Thank you.  You also have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2782222179Z', 1653583694, 1653583893, 2, 19, 12, 9, 0, 0, 0, 0, 910, 0, 0, 0, 0, 'Ken', 'kmariano@ecslimited.com', '69.249.13.18', 'fe45fd33afb6983041b0e402240d7be4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ECS-cus-', 'Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1653583893833--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1653583893_co>:&nbsp;</b></span>You can if you are ABSOLUTELY sure the 24 hour online is completed before the 16 hour class date.  If not,  you would need to reschedule and pay for that class again. A better choice my be the one below.  Take a look at the link below.                     <a href=\'https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1653583893833--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Can I simultaneously register for 24 hour online and 16 hour in person to get a complete 40 hour hazwoper?\r\nTracy has joined the chat.\r\nTracy: You can if you are ABSOLUTELY sure the 24 hour online is completed before the 16 hour class date.  If not,  you would need to reschedule and pay for that class again. A better choice my be the one below.  Take a look at the link below.                     https://csregs.com/products/40-hour-osha-hazwoper-online-training-hybrid\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30413450838', 1679496007, 1679496008, 2, 19, 34, 14, 0, 0, 0, 0, 432, 0, 0, 0, 0, 'Iris Diaz Olmo', 'diazolmo.iris@epa.gov', '161.80.29.67', 'ecc26c97dcbe2a6d5e26999005d98492', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EPA-cus-', 'Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Good morning, the web page states that the early bird pricing will end 10 days before the workshop. I\'m trying to book for the April 4-7, 2023 40HR training in Raleigh but the price has change to regular. Is the early bird still valid? \r\nTracy has joined the chat.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30414087098', 1679502346, 1679502887, 1, 23, 11, 6, 0, 0, 5, 0, 3381, 0, 0, 0, 0, 'Edgar', 'emarti18@wm.com', '156.101.9.4', '07958d309d5c78fcafb55775185d6124', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Chemical Waste Management -cus-Online Course-_-HazWopper-cus-', 'I am stuck on the course and i cant move forward.', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck on the course and i cant move forward.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679502350771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502350_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679502350771--><><!--begin:1679502367671--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502367_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1679502367671--><><!--begin:1679502381693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502381_co>:&nbsp;</b></span>I am good thank you</div><!--end:1679502381693--><><!--begin:1679502388931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502388_co>:&nbsp;</b></span>Can I have your last name to look you up?</div><!--end:1679502388931--><><!--begin:1679502405157--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502405_cv>:&nbsp;</b></span>Martinez-Vazquez</div><!--end:1679502405157--><><!--begin:1679502438348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502438_co>:&nbsp;</b></span>Thank you</div><!--end:1679502438348--><><!--begin:1679502568212--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502568_cv>:&nbsp;</b></span>Yes I am trying to complete my hazwopper and im on a slide and i cant move forward.</div><!--end:1679502568212--><><!--begin:1679502631096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502630_co>:&nbsp;</b></span>I looked up your login history and it appears your account is timing out-due to inactivity. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. <br><br>To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.</div><!--end:1679502631096--><><!--begin:1679502659034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502658_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1679502659034--><><!--begin:1679502724770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502724_co>:&nbsp;</b></span>If you are currently logged in you will need to refresh your page or log out and back in to see the changes.  </div><!--end:1679502724770--><><!--begin:1679502740285--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502740_cv>:&nbsp;</b></span>Okay so i restart that lesson and i should be able to proceed without issues?</div><!--end:1679502740285--><><!--begin:1679502782640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679502782_co>:&nbsp;</b></span>Correct, you can either restart the lesson or proceed to the module quiz.  </div><!--end:1679502782640--><><!--begin:1679502816794--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1679502816_cv>:&nbsp;</b></span>Okay thank you I appreciate your help!</div><!--end:1679502816794--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am stuck on the course and i cant move forward.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Edgar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEdgar: Good how are you?\r\nTiffany: I am good thank you\r\nTiffany: Can I have your last name to look you up?\r\nEdgar: Martinez-Vazquez\r\nTiffany: Thank you\r\nEdgar: Yes I am trying to complete my hazwopper and im on a slide and i cant move forward.\r\nTiffany: I looked up your login history and it appears your account is timing out-due to inactivity. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nTiffany: If you are currently logged in you will need to refresh your page or log out and back in to see the changes.  \r\nEdgar: Okay so i restart that lesson and i should be able to proceed without issues?\r\nTiffany: Correct, you can either restart the lesson or proceed to the module quiz.  \r\nEdgar: Okay thank you I appreciate your help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3041453202M', 1679506851, 1679507191, 2, 23, 66, 6, 0, 0, 0, 0, 3100, 0, 0, 0, 0, 'John Wardle', 'jwardle@blm.gov', '158.68.66.254', '3dabbdaf155b2a8f0cb5bc955cd6d99b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Bureau of Land Management-cus-', 'my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded', '<div class=\'ca\'><div class=\'info_box\'><i>my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679506866141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679506865_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Wardle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679506866141--><><!--begin:1679506876535--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679506876_cv>:&nbsp;</b></span>doing well...</div><!--end:1679506876535--><><!--begin:1679506927847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679506927_co>:&nbsp;</b></span>Looks like what you need did not come through.  How can I help you?  </div><!--end:1679506927847--><><!--begin:1679506940659--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679506940_cv>:&nbsp;</b></span>my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded</div><!--end:1679506940659--><><!--begin:1679507020576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507020_co>:&nbsp;</b></span>Thank you John.  Before we refund anything we do want to let you know about the rescheduling options.  Have you spoken with a customer service rep yet?</div><!--end:1679507020576--><><!--begin:1679507037135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507036_co>:&nbsp;</b></span>We do have online training available and future seminar classes scheduled.</div><!--end:1679507037135--><><!--begin:1679507063144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507062_co>:&nbsp;</b></span>If you do not want to reschedule, can you please respond to the cancellation email you received with your refund request?</div><!--end:1679507063144--><><!--begin:1679507072469--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679507072_cv>:&nbsp;</b></span>My agency will be providing the recertifications I need now. </div><!--end:1679507072469--><><!--begin:1679507115184--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507115_co>:&nbsp;</b></span>Understood. Please respond to the cancellation email you received with your refund request before we can process it.</div><!--end:1679507115184--><><!--begin:1679507163132--><div class=\'cv\'><span class=\'notranslate\'><b>John Wardle<timestamp_1679507162_cv>:&nbsp;</b></span>Ok, thanks</div><!--end:1679507163132--><><!--begin:1679507178440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507178_co>:&nbsp;</b></span>Of course! You are welcome!</div><!--end:1679507178440--><><!--begin:1679507191407--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679507191_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1679507191407--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Wardle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Wardle: doing well...\r\nTiffany: Looks like what you need did not come through.  How can I help you?  \r\nJohn Wardle: my scheduled class for 24-Hour OSHA HAZWOPER-ILT on 3/21-23 was cancelled. I need the fees refunded\r\nTiffany: Thank you John.  Before we refund anything we do want to let you know about the rescheduling options.  Have you spoken with a customer service rep yet?\r\nTiffany: We do have online training available and future seminar classes scheduled.\r\nTiffany: If you do not want to reschedule, can you please respond to the cancellation email you received with your refund request?\r\nJohn Wardle: My agency will be providing the recertifications I need now. \r\nTiffany: Understood. Please respond to the cancellation email you received with your refund request before we can process it.\r\nJohn Wardle: Ok, thanks\r\nTiffany: Of course! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('304160694WY', 1679522193, 1679522406, 2, 22, 34, 13, 0, 0, 0, 0, 637, 0, 0, 0, 0, 'Andres Andrade Chavez', 'andradechavez.andres@hpc-industrial.com', '47.180.167.42', 'e7104c592007663932bda8499283d547', 'Select Area of Inquiry:-_-Other-cus-Company-_-HPC-cus-', 'The module is not letting me move to the next slide.', '<div class=\'ca\'><div class=\'info_box\'><i>The module is not letting me move to the next slide.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1679522239612--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679522239_co>:&nbsp;</b></span>Hello Andres, give me a second to pull up your training.</div><!--end:1679522239612--><><!--begin:1679522406747--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679522406_co>:&nbsp;</b></span>Andres, what company are you with?</div><!--end:1679522406747--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'The module is not letting me move to the next slide.\r\nDrew has joined the chat.\r\nDrew: Hello Andres, give me a second to pull up your training.\r\nDrew: Andres, what company are you with?\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('304221315TM', 1679582822, 1679583463, 2, 23, 41, 3, 0, 0, 0, 0, 2484, 0, 0, 0, 0, 'Mike Owens', 'owens@umces.edu', '131.118.220.1', 'a636b62e434cb82ec5211e46acd5a231', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-University of MD-cus-', 'Does the DOT Hazmat Transportation refresher cover Class 7 materials?', '<div class=\'ca\'><div class=\'info_box\'><i>Does the DOT Hazmat Transportation refresher cover Class 7 materials?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679582826889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679582826_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike Owens</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679582826889--><><!--begin:1679582856808--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679582856_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1679582856808--><><!--begin:1679582933171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679582933_co>:&nbsp;</b></span>One moment please</div><!--end:1679582933171--><><!--begin:1679583187648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583187_co>:&nbsp;</b></span>Class 7 materials are only mentioned in the course. There is no information for filling out the necessary information. That would have to be a radioactive shippers class. We do not do a Rad Shipper course.</div><!--end:1679583187648--><><!--begin:1679583350455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583350_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1679583350455--><><!--begin:1679583405366--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679583404_cv>:&nbsp;</b></span>No , that was all I needed.</div><!--end:1679583405366--><><!--begin:1679583408317--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Owens<timestamp_1679583407_cv>:&nbsp;</b></span>Thanks</div><!--end:1679583408317--><><!--begin:1679583423328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583423_co>:&nbsp;</b></span>You are welcome!</div><!--end:1679583423328--><><!--begin:1679583436277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679583436_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1679583436277--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the DOT Hazmat Transportation refresher cover Class 7 materials?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike Owens!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike Owens: Great, thank you\r\nTiffany: One moment please\r\nTiffany: Class 7 materials are only mentioned in the course. There is no information for filling out the necessary information. That would have to be a radioactive shippers class. We do not do a Rad Shipper course.\r\nTiffany: Is there anything else I can assist you with?\r\nMike Owens: No , that was all I needed.\r\nMike Owens: Thanks\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3043073253Q', 1679668839, 1679669260, 2, 23, 50, 5, 0, 0, 0, 0, 2081, 0, 0, 0, 0, 'Ashley Calkins', 'ashley.calkins@catalent.com', '38.140.210.50', '4f422699befb6d2f3747602739ae0d5f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Catalent Pharma-cus-', 'Need payment receipt for purchase of online course', '<div class=\'ca\'><div class=\'info_box\'><i>Need payment receipt for purchase of online course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1679668841875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668841_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ashley Calkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1679668841875--><><!--begin:1679668910422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668910_co>:&nbsp;</b></span>I will email you the receipt now</div><!--end:1679668910422--><><!--begin:1679668969360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679668969_co>:&nbsp;</b></span>The receipt has been sent&#39;</div><!--end:1679668969360--><><!--begin:1679668981168--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679668981_cv>:&nbsp;</b></span>I am well - how are you?  </div><!--end:1679668981168--><><!--begin:1679669000340--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669000_cv>:&nbsp;</b></span>Thank You! Would you mind staying on until I can confirm I received?</div><!--end:1679669000340--><><!--begin:1679669026352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679669026_co>:&nbsp;</b></span>Sure</div><!--end:1679669026352--><><!--begin:1679669192200--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669192_cv>:&nbsp;</b></span>I got it! Thank you so much :)</div><!--end:1679669192200--><><!--begin:1679669199398--><div class=\'cv\'><span class=\'notranslate\'><b>Ashley Calkins<timestamp_1679669199_cv>:&nbsp;</b></span>Have great rest of your day!</div><!--end:1679669199398--><><!--begin:1679669208499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1679669208_co>:&nbsp;</b></span>Of course! You are welcome! You as well!!</div><!--end:1679669208499--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need payment receipt for purchase of online course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ashley Calkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will email you the receipt now\r\nTiffany: The receipt has been sent&#39;\r\nAshley Calkins: I am well - how are you?  \r\nAshley Calkins: Thank You! Would you mind staying on until I can confirm I received?\r\nTiffany: Sure\r\nAshley Calkins: I got it! Thank you so much :)\r\nAshley Calkins: Have great rest of your day!\r\nTiffany: Of course! You are welcome! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304579686WE', 1679941168, 1679942092, 4, 22, 17, 12, 0, 0, 0, 0, 5178, 0, 0, 0, 0, 'Steve', 'swwest@bechtel.com', '147.1.235.122', '619faeacaecf3add06f9b2a593c2518f', '# of Employees to train:-_-16 or more-cus-Company-_-Battelle-cus-Training Needed-_-40-hour HAZWOPER-cus-', 'I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training', '<div class=\'ca\'><div class=\'info_box\'><i>I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1679941206085--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941205_co>:&nbsp;</b></span>Hello Steve, I can help you with that. How many students will be taking this training?</div><!--end:1679941206085--><><!--begin:1679941230316--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941230_cv>:&nbsp;</b></span>uncertain at this time but we employee about 200 here at our facility</div><!--end:1679941230316--><><!--begin:1679941241510--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941241_cv>:&nbsp;</b></span>it would depend on interest and we aren&#39;t there yet</div><!--end:1679941241510--><><!--begin:1679941262283--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941262_co>:&nbsp;</b></span>Fair enough. What would you like to know today?</div><!--end:1679941262283--><><!--begin:1679941276020--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941276_cv>:&nbsp;</b></span>First I wanted to confirm you do client &quot;on-site&quot; training sessions</div><!--end:1679941276020--><><!--begin:1679941295619--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941295_co>:&nbsp;</b></span>We do. </div><!--end:1679941295619--><><!--begin:1679941310884--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941310_cv>:&nbsp;</b></span>I see your office is in Denver and you have several sessions there, however we are in Pueblo Co and would be easier for you to come to us</div><!--end:1679941310884--><><!--begin:1679941328768--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941328_cv>:&nbsp;</b></span>We even have our own training facility</div><!--end:1679941328768--><><!--begin:1679941340298--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941340_cv>:&nbsp;</b></span>Used exclusively for our employees</div><!--end:1679941340298--><><!--begin:1679941379742--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941379_co>:&nbsp;</b></span>That works. I have instructors all over the country and we do on-site training wherever we are needed and it does help that you have adequate training space.</div><!--end:1679941379742--><><!--begin:1679941415097--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941415_cv>:&nbsp;</b></span>I&#39;m sure a lot depends on # of employees but I need a ballpark figure per employee.  I see $665 if we come to Denver, would it be less or more per employee if you come to us?</div><!--end:1679941415097--><><!--begin:1679941424216--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941424_cv>:&nbsp;</b></span>Lets say we have 50 interested</div><!--end:1679941424216--><><!--begin:1679941611741--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941611_co>:&nbsp;</b></span>If you have 50 we would need to break that into at least two (maybe three) classes due to OSHA&#39;s limitations on class size. Our on-site classes are typically more than our seminar classes, however if you have a high student count as expected, I could lower it to $550.00 per student.</div><!--end:1679941611741--><><!--begin:1679941749077--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941749_cv>:&nbsp;</b></span>Yes, I think because of the availability of our employees to schedule training, we&#39;d need a few options for the sessions. </div><!--end:1679941749077--><><!--begin:1679941799972--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679941799_co>:&nbsp;</b></span>Very well. Do you have a timeframe in mind?</div><!--end:1679941799972--><><!--begin:1679941943776--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679941943_cv>:&nbsp;</b></span>Not quite yet.  I do think it is something we will pursue. I&#39;m getting information together for my management team.  I&#39;m including the link to your website / company in my email.  Shall I also provide your name for additional questions or a formal quote?</div><!--end:1679941943776--><><!--begin:1679942012286--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679942012_co>:&nbsp;</b></span>Yes. Also, feel free to contact me directly via phone <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303-307-9220</a> ext.305) or email (<a href=\'mailto:drew.howell@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>drew.howell@csregs.com</a>).</div><!--end:1679942012286--><><!--begin:1679942065259--><div class=\'cv\'><span class=\'notranslate\'><b>Steve<timestamp_1679942065_cv>:&nbsp;</b></span>Thank you very much for the information.  We&#39;ll be in touch</div><!--end:1679942065259--><><!--begin:1679942092565--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1679942092_co>:&nbsp;</b></span>Sounds good. Have a great rest of your day.</div><!--end:1679942092565--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I\'d like to get info about on-site corp training for 40-hour HAZWOPER to include the \"hands-on\" portion of training\r\nDrew has joined the chat.\r\nDrew: Hello Steve, I can help you with that. How many students will be taking this training?\r\nSteve: uncertain at this time but we employee about 200 here at our facility\r\nSteve: it would depend on interest and we aren&#39;t there yet\r\nDrew: Fair enough. What would you like to know today?\r\nSteve: First I wanted to confirm you do client &quot;on-site&quot; training sessions\r\nDrew: We do. \r\nSteve: I see your office is in Denver and you have several sessions there, however we are in Pueblo Co and would be easier for you to come to us\r\nSteve: We even have our own training facility\r\nSteve: Used exclusively for our employees\r\nDrew: That works. I have instructors all over the country and we do on-site training wherever we are needed and it does help that you have adequate training space.\r\nSteve: I&#39;m sure a lot depends on # of employees but I need a ballpark figure per employee.  I see $665 if we come to Denver, would it be less or more per employee if you come to us?\r\nSteve: Lets say we have 50 interested\r\nDrew: If you have 50 we would need to break that into at least two (maybe three) classes due to OSHA&#39;s limitations on class size. Our on-site classes are typically more than our seminar classes, however if you have a high student count as expected, I could lower it to $550.00 per student.\r\nSteve: Yes, I think because of the availability of our employees to schedule training, we&#39;d need a few options for the sessions. \r\nDrew: Very well. Do you have a timeframe in mind?\r\nSteve: Not quite yet.  I do think it is something we will pursue. I&#39;m getting information together for my management team.  I&#39;m including the link to your website / company in my email.  Shall I also provide your name for additional questions or a formal quote?\r\nDrew: Yes. Also, feel free to contact me directly via phone tel:3033079220 ext.305) or email (mailto:drew.howell@csregs.com).\r\nSteve: Thank you very much for the information.  We&#39;ll be in touch\r\nDrew: Sounds good. Have a great rest of your day.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('304654261WZ', 1680015772, 1680016336, 2, 23, 46, 4, 0, 0, 0, 0, 4914, 0, 0, 0, 0, 'Lezah Burgess', 'lburgess@gtwilkinson.com', '50.233.33.142', '9bd3278d669c32fff4d4f3e89139ac82', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-George T Wilkinson, Inc-cus-', 'We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! ', '<div class=\'ca\'><div class=\'info_box\'><i>We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680015775808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015775_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lezah Burgess</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680015775808--><><!--begin:1680015634801--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015785_cv>:&nbsp;</b></span>I am well thank you, how are you? </div><!--end:1680015634801--><><!--begin:1680015812461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015812_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680015812461--><><!--begin:1680015855960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015855_co>:&nbsp;</b></span>Yes Malden is our Massachusetts location</div><!--end:1680015855960--><><!--begin:1680015725783--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015876_cv>:&nbsp;</b></span>Will we schedule the in person training at the time of registration for the online portion? </div><!--end:1680015725783--><><!--begin:1680015880006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015879_co>:&nbsp;</b></span>Do you want your employee to do the online course or full seminar/ in person training?</div><!--end:1680015880006--><><!--begin:1680015915888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015915_co>:&nbsp;</b></span>Once the employee completes the online training you would call or email <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> to schedule the hands-on training</div><!--end:1680015915888--><><!--begin:1680015939816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015939_co>:&nbsp;</b></span>You can use this page on the website as a reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1680015939816--><><!--begin:1680015799209--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680015950_cv>:&nbsp;</b></span>If we were able to do the entire class in person that would be great </div><!--end:1680015799209--><><!--begin:1680015995756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680015995_co>:&nbsp;</b></span>To view the seminar instructor led 40-Hour schedule please use the following link: <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1680015995756--><><!--begin:1680015874143--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016025_cv>:&nbsp;</b></span>That is awesome! </div><!--end:1680015874143--><><!--begin:1680016037279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016037_co>:&nbsp;</b></span>Great!</div><!--end:1680016037279--><><!--begin:1680015898889--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016049_cv>:&nbsp;</b></span>Thank you very much for your help! </div><!--end:1680015898889--><><!--begin:1680016065631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016065_co>:&nbsp;</b></span>My pleasure! Do you have any other questions I can assist you with today?</div><!--end:1680016065631--><><!--begin:1680015922674--><div class=\'cv\'><span class=\'notranslate\'><b>Lezah Burgess<timestamp_1680016073_cv>:&nbsp;</b></span>That is it, thank you! </div><!--end:1680015922674--><><!--begin:1680016136824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016136_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680016136824--><><!--begin:1680016142668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680016142_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680016142668--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We are looking to get one of our plumbers OSHA40 HAZWOPER certified, however it will require the in person training for 8hrs. We wanted to see how we would schedule something near Boston MA. It looks as though Malden would be an option? Please let us know what our options would be. Thank you! \r\nTiffany has joined the chat.\r\nTiffany: Hi, Lezah Burgess!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLezah Burgess: I am well thank you, how are you? \r\nTiffany: I am good thank you\r\nTiffany: Yes Malden is our Massachusetts location\r\nLezah Burgess: Will we schedule the in person training at the time of registration for the online portion? \r\nTiffany: Do you want your employee to do the online course or full seminar/ in person training?\r\nTiffany: Once the employee completes the online training you would call or email mailto:customerservice@csregs.com to schedule the hands-on training\r\nTiffany: You can use this page on the website as a reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nLezah Burgess: If we were able to do the entire class in person that would be great \r\nTiffany: To view the seminar instructor led 40-Hour schedule please use the following link: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nLezah Burgess: That is awesome! \r\nTiffany: Great!\r\nLezah Burgess: Thank you very much for your help! \r\nTiffany: My pleasure! Do you have any other questions I can assist you with today?\r\nLezah Burgess: That is it, thank you! \r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304655540Q5', 1680017055, 1680017426, 2, 22, 50, 15, 0, 0, 5, 0, 1477, 0, 0, 0, 0, 'Ryan Smith', 'ryan.smith@kemron.com', '50.226.242.78', '086c8c8e7b8cb70e9f1925d2a80578a7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-KEMRON-cus-', 'Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680017102356--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017102_co>:&nbsp;</b></span>Hello Ryan, we can email it, but it is a $10 dollar fee.</div><!--end:1680017102356--><><!--begin:1680017209799--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Smith<timestamp_1680017209_cv>:&nbsp;</b></span>Okay, let me check with my manager and see what they want to do?</div><!--end:1680017209799--><><!--begin:1680017226762--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017226_co>:&nbsp;</b></span>Sounds good.</div><!--end:1680017226762--><><!--begin:1680017389663--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Smith<timestamp_1680017389_cv>:&nbsp;</b></span>We are just going to wait until it arrives in the mail. Thank you for your help!</div><!--end:1680017389663--><><!--begin:1680017413675--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680017413_co>:&nbsp;</b></span>Right on. Have a great day!</div><!--end:1680017413675--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello! I completed the OSHA 40 training on Friday, March 24th. I received an email stating that I had passed and that I would receive my certificate in 7 to 10 business days. I was wondering if my certificate would be emailed to me before I would receive it in the mail?    \r\nDrew has joined the chat.\r\nDrew: Hello Ryan, we can email it, but it is a $10 dollar fee.\r\nRyan Smith: Okay, let me check with my manager and see what they want to do?\r\nDrew: Sounds good.\r\nRyan Smith: We are just going to wait until it arrives in the mail. Thank you for your help!\r\nDrew: Right on. Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304657781RM', 1680019285, 1680019661, 2, 23, 39, 2, 0, 0, 0, 0, 2525, 0, 0, 0, 0, 'Narayan Bhandari', 'narayan.bhandari@bakerhughes.com', '134.238.164.104', 'dccd762a98d09a57d44779575f1b2375', 'Select Area of Inquiry:-_-Other-cus-Company-_-Baker Hughes -cus-', 'What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680019287874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019287_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Narayan Bhandari</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680019287874--><><!--begin:1680019314386--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019314_cv>:&nbsp;</b></span>Hi Tiffany! I am good. Thanks </div><!--end:1680019314386--><><!--begin:1680019325073--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019325_cv>:&nbsp;</b></span>I hope you are doing well as well.</div><!--end:1680019325073--><><!--begin:1680019352872--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019352_co>:&nbsp;</b></span>Yes thank you</div><!--end:1680019352872--><><!--begin:1680019356776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019356_co>:&nbsp;</b></span>The address is: Norris Conference Centers-Westchase<br>9990 Richmond Ave<br>Houston TX 77042</div><!--end:1680019356776--><><!--begin:1680019418929--><div class=\'cv\'><span class=\'notranslate\'><b>Narayan Bhandari<timestamp_1680019418_cv>:&nbsp;</b></span>Thanks!</div><!--end:1680019418929--><><!--begin:1680019443084--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019442_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680019443084--><><!--begin:1680019455928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019455_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680019455928--><><!--begin:1680019644785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019644_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680019644785--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the training location address for Houston West? I am trying to find out which location would be convenient for me to participate for 40 Hour HAZWOPER training. Thanks \r\nTiffany has joined the chat.\r\nTiffany: Hi, Narayan Bhandari!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNarayan Bhandari: Hi Tiffany! I am good. Thanks \r\nNarayan Bhandari: I hope you are doing well as well.\r\nTiffany: Yes thank you\r\nTiffany: The address is: Norris Conference Centers-Westchase9990 Richmond AveHouston TX 77042\r\nNarayan Bhandari: Thanks!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304658272VC', 1680019746, 1680020150, 1, 23, 7, 2, 0, 0, 5, 1, 5141, 332, 0, 0, 0, 'Edgar', 'emarti18@wm.com', '156.101.9.4', '07958d309d5c78fcafb55775185d6124', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Chemical Waste Management-cus-Online Course-_-Hazwopper-cus-', 'I am stuck in a lesson, I cant move forward.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I am stuck in a lesson, I cant move forward.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680019748295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019748_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edgar</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680019748295--><><!--begin:1680019775025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019774_co>:&nbsp;</b></span>Can I get your last name please?</div><!--end:1680019775025--><><!--begin:1680019776591--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019776_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1680019776591--><><!--begin:1680019791771--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019791_cv>:&nbsp;</b></span>Martinez-Vazquez</div><!--end:1680019791771--><><!--begin:1680019792114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019791_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680019792114--><><!--begin:1680019835003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019834_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1680019835003--><><!--begin:1680019852462--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019852_cv>:&nbsp;</b></span>Okay thank you.</div><!--end:1680019852462--><><!--begin:1680019912562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019912_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a “time required” and “content required” course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will “time out” if you are inactive  for 10 minutes<br>Module quizzes “lock” if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br><br>Do you have ANY questions on the above?</div><!--end:1680019912562--><><!--begin:1680019976016--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680019975_cv>:&nbsp;</b></span>No, I would just like to move forward in the course.</div><!--end:1680019976016--><><!--begin:1680019978813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680019978_co>:&nbsp;</b></span>I’m going to issue a “one-time” pass for the module you are “stuck” on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br><br>· Engaging in “non-training” activities (writing/answering emails, viewing other windows or browser pages)<br><br>·  Remain fully engaged in the course while training.<br><br>o   Refrain from:<br><br>o   Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br><br>·  “Rushing thru” content and activities. Please, take your time training! We’ve allowed for review and load time<br><br>·      Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br> <br><br>Finally, log out properly: Click the “Exit Lesson” button or the “Exit Module” link at the top right of your screen and;<br><br> <br><br>NEVER use the “X” in the top left corner of the browser window. This closes the page (not the course) and may “lock” your course or even lose accumulated course time. This cannot be recovered.<br><br> <br><br>Can I help with anything else today?</div><!--end:1680019978813--><><!--begin:1680020066129--><div class=\'cv\'><span class=\'notranslate\'><b>Edgar<timestamp_1680020066_cv>:&nbsp;</b></span>No thats it thank you for your help i gratefully appreciate it!</div><!--end:1680020066129--><><!--begin:1680020135244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680020135_co>:&nbsp;</b></span>Sure thing! You are welcome!</div><!--end:1680020135244--><><!--begin:1680020139779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680020139_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680020139779--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am stuck in a lesson, I cant move forward.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Edgar!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Can I get your last name please?\r\nEdgar: good and yourself?\r\nEdgar: Martinez-Vazquez\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up\r\nEdgar: Okay thank you.\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a “time required” and “content required” course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will “time out” if you are inactive  for 10 minutesModule quizzes “lock” if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nEdgar: No, I would just like to move forward in the course.\r\nTiffany: I’m going to issue a “one-time” pass for the module you are “stuck” on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:· Engaging in “non-training” activities (writing/answering emails, viewing other windows or browser pages)·  Remain fully engaged in the course while training.o   Refrain from:o   Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!·  “Rushing thru” content and activities. Please, take your time training! We’ve allowed for review and load time·      Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension Finally, log out properly: Click the “Exit Lesson” button or the “Exit Module” link at the top right of your screen and; NEVER use the “X” in the top left corner of the browser window. This closes the page (not the course) and may “lock” your course or even lose accumulated course time. This cannot be recovered. Can I help with anything else today?\r\nEdgar: No thats it thank you for your help i gratefully appreciate it!\r\nTiffany: Sure thing! You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('304666907N4', 1680028412, 1680028649, 2, 23, 41, 5, 0, 0, 0, 0, 2316, 0, 0, 0, 0, 'Teresa Timmons', 'teresa.timmons@aecom.com', '165.1.200.173', 'd950447a78e21f5d996f1be99659aeb6', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Do we still have a credit or unused registration for Hazwoper 40 Hybrid?', '<div class=\'ca\'><div class=\'info_box\'><i>Do we still have a credit or unused registration for Hazwoper 40 Hybrid?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680028415213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028415_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa Timmons</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680028415213--><><!--begin:1680028473294--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028473_cv>:&nbsp;</b></span>doing good . . . this is Teresa with AECOM . . . I was wondering if we still have an unused registration for 40-Hour Hazwoper Hybrid on the books.</div><!--end:1680028473294--><><!--begin:1680028488722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028488_co>:&nbsp;</b></span>Yes I show an available seat on your account</div><!--end:1680028488722--><><!--begin:1680028502211--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028502_co>:&nbsp;</b></span>When you log in here: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1680028502211--><><!--begin:1680028522730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028522_co>:&nbsp;</b></span>You should see an available seat as well.  </div><!--end:1680028522730--><><!--begin:1680028582034--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028581_cv>:&nbsp;</b></span>got it!  thank you!</div><!--end:1680028582034--><><!--begin:1680028599262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028599_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680028599262--><><!--begin:1680028607411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680028607_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680028607411--><><!--begin:1680028647296--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1680028647_cv>:&nbsp;</b></span>no, that&#39;ll do it . . . thank you!</div><!--end:1680028647296--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do we still have a credit or unused registration for Hazwoper 40 Hybrid?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa Timmons!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa Timmons: doing good . . . this is Teresa with AECOM . . . I was wondering if we still have an unused registration for 40-Hour Hazwoper Hybrid on the books.\r\nTiffany: Yes I show an available seat on your account\r\nTiffany: When you log in here: https://csregsonline.com/\r\nTiffany: You should see an available seat as well.  \r\nTeresa Timmons: got it!  thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nTeresa Timmons: no, that&#39;ll do it . . . thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304673528X9', 1680035038, 1680035628, 2, 23, 45, 6, 0, 0, 0, 0, 2359, 0, 0, 0, 0, 'Sarah Youmans', 'syoumans@gallagherasphalt.com', '75.150.226.141', '2155f8da2205d5f1456bdf6a70c6e2cb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gallagher Asphalt Corporation-cus-', 'Please send me a receipt for the DOT Refresher Training.', '<div class=\'ca\'><div class=\'info_box\'><i>Please send me a receipt for the DOT Refresher Training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680035042674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035042_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Youmans</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680035042674--><><!--begin:1680035061824--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035061_cv>:&nbsp;</b></span>fine.</div><!--end:1680035061824--><><!--begin:1680035090842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035090_co>:&nbsp;</b></span>Great! I just sent you an email with a receipt</div><!--end:1680035090842--><><!--begin:1680035100546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035100_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680035100546--><><!--begin:1680035143255--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035143_cv>:&nbsp;</b></span>thank you.  Am I correct to put the training into the driver&#39;s name and not mine?  I was only paying for it.</div><!--end:1680035143255--><><!--begin:1680035206386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035206_co>:&nbsp;</b></span>You should have received another email with a link to create your own account as a group manager.  Once you have that set up you will be able to add the participant.  </div><!--end:1680035206386--><><!--begin:1680035275089--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Youmans<timestamp_1680035275_cv>:&nbsp;</b></span>Its under the other persons name so I must be ok.</div><!--end:1680035275089--><><!--begin:1680035421261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035421_co>:&nbsp;</b></span>Who should be the person completing the course?</div><!--end:1680035421261--><><!--begin:1680035628515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680035628_co>:&nbsp;</b></span>I just wanted to check and make sure everything is set up the way you need it.</div><!--end:1680035628515--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Please send me a receipt for the DOT Refresher Training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Youmans!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Youmans: fine.\r\nTiffany: Great! I just sent you an email with a receipt\r\nTiffany: Is there anything else I can assist you with?\r\nSarah Youmans: thank you.  Am I correct to put the training into the driver&#39;s name and not mine?  I was only paying for it.\r\nTiffany: You should have received another email with a link to create your own account as a group manager.  Once you have that set up you will be able to add the participant.  \r\nSarah Youmans: Its under the other persons name so I must be ok.\r\nTiffany: Who should be the person completing the course?\r\nTiffany: I just wanted to check and make sure everything is set up the way you need it.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30468242375', 1680043904, 1680044176, 2, 22, 16, 11, 0, 0, 0, 0, 1470, 0, 0, 0, 0, 'Thomas', 'Environmental@timbisha.com', '64.72.39.20', '79b317c37ec572c75bc7cef72a5005d2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Timbisha Shoshone Tribe-cus-', 'Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? ', '<div class=\'ca\'><div class=\'info_box\'><i>Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? </i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680043961568--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043961_co>:&nbsp;</b></span>4375 E Craig Rd.</div><!--end:1680043961568--><><!--begin:1680043972167--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043972_co>:&nbsp;</b></span>Las Vegas, NV 89115</div><!--end:1680043972167--><><!--begin:1680043983752--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680043983_co>:&nbsp;</b></span>Comfort Inn & Suites Las Vegas</div><!--end:1680043983752--><><!--begin:1680044025866--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas<timestamp_1680044026_cv>:&nbsp;</b></span>is there a block for registration with hotel ?</div><!--end:1680044025866--><><!--begin:1680044147556--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680044147_co>:&nbsp;</b></span>We don&#39;t have a block, but they might match our corporate rate if you call them and tell them you are looking to book a room for the training.</div><!--end:1680044147556--><><!--begin:1680044168068--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas<timestamp_1680044168_cv>:&nbsp;</b></span>okay thank you </div><!--end:1680044168068--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where is the Hazwoper initial site worker on may 30 - June 2, 2023 being held in Las Vegas? \r\nDrew has joined the chat.\r\nDrew: 4375 E Craig Rd.\r\nDrew: Las Vegas, NV 89115\r\nDrew: Comfort Inn & Suites Las Vegas\r\nThomas: is there a block for registration with hotel ?\r\nDrew: We don&#39;t have a block, but they might match our corporate rate if you call them and tell them you are looking to book a room for the training.\r\nThomas: okay thank you \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('304743732VC', 1680105227, 1680105418, 2, 19, 29, 9, 0, 0, 0, 0, 663, 0, 0, 0, 0, 'Edward Reed', 'edwardreed@hasapool.com', '207.5.72.246', '1d5ace0819831d7f2ac650c4a40e2d86', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-HASA-cus-', 'Is it possible to revceive an extension on my HazWoper course', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible to revceive an extension on my HazWoper course</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1680105267759--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680105267_co>:&nbsp;</b></span>Just a moment while I look up your class information</div><!--end:1680105267759--><><!--begin:1680105418866--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680105418_co>:&nbsp;</b></span>I have extended your HAZWOPER class until June 11th.</div><!--end:1680105418866--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Is it possible to revceive an extension on my HazWoper course\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look up your class information\r\nTracy: I have extended your HAZWOPER class until June 11th.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('30516603457', 1680527505, 1680527535, 2, 23, 6, 4, 0, 0, 5, 0, 655, 0, 0, 0, 0, 'Stephanie', 'stephanie.vogel@artifelxmfg.com', '209.201.76.19', '4c10fa44a057d2c7c8ecb2a3a883d76c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ArtiFlex-cus-', 'I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.', '<div class=\'ca\'><div class=\'info_box\'><i>I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680527509477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680527509_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stephanie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680527509477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am inquiring about scheduling an individual for the 40-HOUR HAZWOPER training that begins tomorrow in the Cleveland/Independence location.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stephanie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('305167316RY', 1680528802, 1680529130, 2, 23, 21, 3, 0, 0, 5, 0, 2612, 0, 0, 0, 0, 'Annalie Peterson', 'annalie.peterson2@wsp.com', '67.210.212.54', 'fd1363942cbedd337f46aa6e0ed29a3d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP-cus-', 'I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680528804600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528804_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Annalie Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680528804600--><><!--begin:1680528825634--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680528825_cv>:&nbsp;</b></span>doing well, thank you. and you?</div><!--end:1680528825634--><><!--begin:1680528837034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528836_co>:&nbsp;</b></span>I am good thanks</div><!--end:1680528837034--><><!--begin:1680528843858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528843_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1680528843858--><><!--begin:1680528849270--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680528849_cv>:&nbsp;</b></span>sounds good!</div><!--end:1680528849270--><><!--begin:1680528940795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680528940_co>:&nbsp;</b></span>I believe you are on the Home tab so please refresh your page and be sure you are under the my training tab.  It should be should properly there.  </div><!--end:1680528940795--><><!--begin:1680529042396--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680529042_cv>:&nbsp;</b></span>huh. last time I clicked the my training module it looked completely different. I&#39;ll click the course overview and let you know if it works. if it does, that should be all that I need then!</div><!--end:1680529042396--><><!--begin:1680529057340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680529057_co>:&nbsp;</b></span>Great!</div><!--end:1680529057340--><><!--begin:1680529073480--><div class=\'cv\'><span class=\'notranslate\'><b>Annalie Peterson<timestamp_1680529073_cv>:&nbsp;</b></span>looks like it came up just fine thanks for you help</div><!--end:1680529073480--><><!--begin:1680529126579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680529126_co>:&nbsp;</b></span>Sure thing!</div><!--end:1680529126579--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to start my 40 hour HAZWOPER online and when I go to the \"content\" tab and click the OSHA 40 hour Hazaoper training, I see all of the modules, but I can\'t click on them.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Annalie Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnnalie Peterson: doing well, thank you. and you?\r\nTiffany: I am good thanks\r\nTiffany: One moment while I look you up\r\nAnnalie Peterson: sounds good!\r\nTiffany: I believe you are on the Home tab so please refresh your page and be sure you are under the my training tab.  It should be should properly there.  \r\nAnnalie Peterson: huh. last time I clicked the my training module it looked completely different. I&#39;ll click the course overview and let you know if it works. if it does, that should be all that I need then!\r\nTiffany: Great!\r\nAnnalie Peterson: looks like it came up just fine thanks for you help\r\nTiffany: Sure thing!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3051699683R', 1680531448, 1680531863, 2, 19, 15, 13, 0, 0, 0, 0, 1166, 0, 0, 0, 0, 'Nina Musco', 'ninalm1108@gmail.com', '108.44.44.61', '52eea083c5a6d26002caae20191c98a7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP USA Inc.-cus-', 'Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1680531483247--><div class=\'cv\'><span class=\'notranslate\'><b>Nina Musco<timestamp_1680531483_cv>:&nbsp;</b></span>i&#39;m not sure i&#39;m in the right place for my inquiry but figured it&#39;s worth a shot lol</div><!--end:1680531483247--><><!--begin:1680531490056--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680531490_co>:&nbsp;</b></span>The certificates for those classes come directly from OSHA</div><!--end:1680531490056--><><!--begin:1680531508628--><div class=\'cv\'><span class=\'notranslate\'><b>Nina Musco<timestamp_1680531508_cv>:&nbsp;</b></span>oh okay thank you </div><!--end:1680531508628--><><!--begin:1680531574298--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1680531574_co>:&nbsp;</b></span>My pleasure  have a wonderful day!!</div><!--end:1680531574298--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I was hoping to see if you guys have my OSHA 10 Hour refresher. I took the class last May, please let me know when you can! Thank you!\r\nTracy has joined the chat.\r\nNina Musco: i&#39;m not sure i&#39;m in the right place for my inquiry but figured it&#39;s worth a shot lol\r\nTracy: The certificates for those classes come directly from OSHA\r\nNina Musco: oh okay thank you \r\nTracy: My pleasure  have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305196571BM', 1680558059, 1680558306, 2, 22, 23, 12, 0, 0, 0, 0, 2252, 0, 0, 0, 0, 'Jared ', 'jport@woodardcurran.com', '73.126.64.25', 'f1e2048456356497cdf551e2ea3b21f3', 'Select Area of Inquiry:-_-Other-cus-Company-_-Woodard & Curran-cus-', 'For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?', '<div class=\'ca\'><div class=\'info_box\'><i>For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1680558086318--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558086_co>:&nbsp;</b></span>Hello Jared, that is correct. They are 4-10 Hour days.</div><!--end:1680558086318--><><!--begin:1680558105396--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558105_cv>:&nbsp;</b></span>Great. Thank you Drew</div><!--end:1680558105396--><><!--begin:1680558116785--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558116_cv>:&nbsp;</b></span>Is there a standard time?</div><!--end:1680558116785--><><!--begin:1680558126023--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558126_cv>:&nbsp;</b></span>I.e., 8 am - 6 pm?</div><!--end:1680558126023--><><!--begin:1680558157681--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558157_co>:&nbsp;</b></span>Classes start at 8:00 a.m. and the 10 hours has breaks factored into them.</div><!--end:1680558157681--><><!--begin:1680558235797--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558235_cv>:&nbsp;</b></span>ok great. This is very helpful. I appreciate your assistance</div><!--end:1680558235797--><><!--begin:1680558260563--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558260_co>:&nbsp;</b></span>Happy to help. Do you have any other questions for me at the moment?</div><!--end:1680558260563--><><!--begin:1680558281165--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558281_cv>:&nbsp;</b></span>No that is it for now, thank you!</div><!--end:1680558281165--><><!--begin:1680558297897--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1680558297_co>:&nbsp;</b></span>Sounds good, have a great rest of your day.</div><!--end:1680558297897--><><!--begin:1680558305029--><div class=\'cv\'><span class=\'notranslate\'><b>Jared <timestamp_1680558305_cv>:&nbsp;</b></span>You as well!</div><!--end:1680558305029--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For in-person 40-Hr Hazwoper, training days are listed as 4 days instead of 5. Since 40 hrs of training, are the 4 days 10 hr/day?\r\nDrew has joined the chat.\r\nDrew: Hello Jared, that is correct. They are 4-10 Hour days.\r\nJared : Great. Thank you Drew\r\nJared : Is there a standard time?\r\nJared : I.e., 8 am - 6 pm?\r\nDrew: Classes start at 8:00 a.m. and the 10 hours has breaks factored into them.\r\nJared : ok great. This is very helpful. I appreciate your assistance\r\nDrew: Happy to help. Do you have any other questions for me at the moment?\r\nJared : No that is it for now, thank you!\r\nDrew: Sounds good, have a great rest of your day.\r\nJared : You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('305256424JQ', 1680617903, 1680618721, 2, 23, 14, 11, 0, 0, 0, 0, 4695, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.196.32', 'aa7cb8c7cf2f47259a96d50be6cb4665', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Short Elliott Hendrickson Inc.-cus-', 'This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?', '<div class=\'ca\'><div class=\'info_box\'><i>This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680617906142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617905_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680617906142--><><!--begin:1680617918579--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680617918_cv>:&nbsp;</b></span>I&#39;m well. Thanks. </div><!--end:1680617918579--><><!--begin:1680617976949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617976_co>:&nbsp;</b></span>Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  </div><!--end:1680617976949--><><!--begin:1680617993955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680617993_co>:&nbsp;</b></span>Was she with a different company when she completed this training?</div><!--end:1680617993955--><><!--begin:1680618017908--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618017_cv>:&nbsp;</b></span>That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. </div><!--end:1680618017908--><><!--begin:1680618078253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618078_co>:&nbsp;</b></span>One moment please</div><!--end:1680618078253--><><!--begin:1680618147469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618147_co>:&nbsp;</b></span>After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    </div><!--end:1680618147469--><><!--begin:1680618172122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618171_co>:&nbsp;</b></span>You can have her reach out to us and I can provide her more detailed information if needed.  </div><!--end:1680618172122--><><!--begin:1680618257323--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618257_cv>:&nbsp;</b></span>Ok. Should I have her email customer service or do you have an email so she can reach you?</div><!--end:1680618257323--><><!--begin:1680618316085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618315_co>:&nbsp;</b></span>Customerservice works as I receive those emails but my email address is <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> </div><!--end:1680618316085--><><!--begin:1680618351326--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618351_cv>:&nbsp;</b></span>Thanks. I&#39;ll have her email you directly. </div><!--end:1680618351326--><><!--begin:1680618405207--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618405_co>:&nbsp;</b></span>Sounds good! I will keep my eyes on the look out.</div><!--end:1680618405207--><><!--begin:1680618414965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618414_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680618414965--><><!--begin:1680618458028--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618458_cv>:&nbsp;</b></span>Will I get a credit back for the replacement certificate I purchased?</div><!--end:1680618458028--><><!--begin:1680618547838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618547_co>:&nbsp;</b></span>I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  </div><!--end:1680618547838--><><!--begin:1680618631236--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1680618631_cv>:&nbsp;</b></span>Ok. Let me know. Thanks.</div><!--end:1680618631236--><><!--begin:1680618651807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618651_co>:&nbsp;</b></span>Of course you are welcome!</div><!--end:1680618651807--><><!--begin:1680618706069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680618705_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1680618706069--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don\'t see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: I&#39;m well. Thanks. \r\nTiffany: Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  \r\nTiffany: Was she with a different company when she completed this training?\r\nKevin Accola: That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. \r\nTiffany: One moment please\r\nTiffany: After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    \r\nTiffany: You can have her reach out to us and I can provide her more detailed information if needed.  \r\nKevin Accola: Ok. Should I have her email customer service or do you have an email so she can reach you?\r\nTiffany: Customerservice works as I receive those emails but my email address is mailto:tiffany@csregs.com \r\nKevin Accola: Thanks. I&#39;ll have her email you directly. \r\nTiffany: Sounds good! I will keep my eyes on the look out.\r\nTiffany: Is there anything else I can assist you with today?\r\nKevin Accola: Will I get a credit back for the replacement certificate I purchased?\r\nTiffany: I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  \r\nKevin Accola: Ok. Let me know. Thanks.\r\nTiffany: Of course you are welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('30526358978', 1680625067, 1680625281, 2, 23, 13, 9, 0, 0, 4, 0, 3097, 0, 0, 0, 0, 'Candace Klein', 'crystal@kleincontracting.com', '50.216.140.50', '1d22c74ea33b4f4c9f0b154d36ecd29d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Klein Contracting Corp -cus-', 'I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680625071783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625071_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Candace Klein</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680625071783--><><!--begin:1680625080502--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625080_cv>:&nbsp;</b></span>Good, thank you. </div><!--end:1680625080502--><><!--begin:1680625128512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625128_co>:&nbsp;</b></span>I will need to have you email in your refund request to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1680625128512--><><!--begin:1680625152726--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625152_cv>:&nbsp;</b></span>okay, thank you. </div><!--end:1680625152726--><><!--begin:1680625162007--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625161_co>:&nbsp;</b></span>Then I will have to bring it to management for review and get back with you.  </div><!--end:1680625162007--><><!--begin:1680625172200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625172_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1680625172200--><><!--begin:1680625200396--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625200_cv>:&nbsp;</b></span>Yes, what do i need to include in the email i send over to customer service?</div><!--end:1680625200396--><><!--begin:1680625215008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625214_co>:&nbsp;</b></span>Just what you said above</div><!--end:1680625215008--><><!--begin:1680625232471--><div class=\'cv\'><span class=\'notranslate\'><b>Candace Klein<timestamp_1680625232_cv>:&nbsp;</b></span>okay, great thank you. That is all. Have a great day!</div><!--end:1680625232471--><><!--begin:1680625278795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680625278_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680625278795--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Candace Klein!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCandace Klein: Good, thank you. \r\nTiffany: I will need to have you email in your refund request to mailto:customerservice@csregs.com\r\nCandace Klein: okay, thank you. \r\nTiffany: Then I will have to bring it to management for review and get back with you.  \r\nTiffany: Is there anything else I can assist you with for today?\r\nCandace Klein: Yes, what do i need to include in the email i send over to customer service?\r\nTiffany: Just what you said above\r\nCandace Klein: okay, great thank you. That is all. Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305267857QB', 1680629327, 1680630677, 2, 23, 5, 2, 0, 0, 0, 0, 6439, 0, 0, 0, 0, 'Mohammad Hammoud', 'Moe.hammoud97@gmail.com', '76.132.26.67', '850757a083cdde1520a4d217fb0f136f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-BSK-cus-', 'I want to check on order #21521 to get my pdf certificate. ', '<div class=\'ca\'><div class=\'info_box\'><i>I want to check on order #21521 to get my pdf certificate. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680629329432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629329_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mohammad Hammoud</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680629329432--><><!--begin:1680629342549--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629340_cv>:&nbsp;</b></span>Good</div><!--end:1680629342549--><><!--begin:1680629456723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629456_co>:&nbsp;</b></span>I resent an email to you just now</div><!--end:1680629456723--><><!--begin:1680629480451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629480_co>:&nbsp;</b></span>We need an authorization to release the cert to you as it appears you are no longer with the sponser employer.  </div><!--end:1680629480451--><><!--begin:1680629540079--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629538_cv>:&nbsp;</b></span>Yes I am</div><!--end:1680629540079--><><!--begin:1680629540338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629540_co>:&nbsp;</b></span>Once you complete part 1 of the form your previous employer will need to complete part 2.  Then once the form is returned we can issue the certificate to you.  </div><!--end:1680629540338--><><!--begin:1680629565241--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629563_cv>:&nbsp;</b></span>I am still with bsk</div><!--end:1680629565241--><><!--begin:1680629581043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629580_co>:&nbsp;</b></span>On the certificate request you used a personal email address as well as a home address.  We cannot send the certificate to personal addresses.</div><!--end:1680629581043--><><!--begin:1680629624553--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629622_cv>:&nbsp;</b></span>I work remotely but you can send it to the office address</div><!--end:1680629624553--><><!--begin:1680629628666--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629626_cv>:&nbsp;</b></span>I can change it</div><!--end:1680629628666--><><!--begin:1680629645298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629645_co>:&nbsp;</b></span>You only paid for a digital copy.  Can I email it to <a href=\'mailto:mhammoud@bskassociates.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mhammoud@bskassociates.com</a></div><!--end:1680629645298--><><!--begin:1680629683896--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629681_cv>:&nbsp;</b></span>The company has been bought out by Kleinfelder so our old email addresses don&#39;t work anymore</div><!--end:1680629683896--><><!--begin:1680629790333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680629790_co>:&nbsp;</b></span>One moment please</div><!--end:1680629790333--><><!--begin:1680629822218--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629820_cv>:&nbsp;</b></span>399 Lindbergh Ave, Livermore, CA 94551</div><!--end:1680629822218--><><!--begin:1680629835779--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680629833_cv>:&nbsp;</b></span>This is our office address if you want to change it</div><!--end:1680629835779--><><!--begin:1680630198971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630198_co>:&nbsp;</b></span>I will update the order accordingly and get you out a copy or your PDF certificate today.  </div><!--end:1680630198971--><><!--begin:1680630249774--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630247_cv>:&nbsp;</b></span>Yes please try to send the pdf copy before tomorrow morning</div><!--end:1680630249774--><><!--begin:1680630256468--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630254_cv>:&nbsp;</b></span>we need it for a project</div><!--end:1680630256468--><><!--begin:1680630281378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630281_co>:&nbsp;</b></span>I understand and I will issue it today.</div><!--end:1680630281378--><><!--begin:1680630301452--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630299_cv>:&nbsp;</b></span>Also if I need to renew it</div><!--end:1680630301452--><><!--begin:1680630315270--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630313_cv>:&nbsp;</b></span>I need to take the refresher after 1 year?</div><!--end:1680630315270--><><!--begin:1680630368747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630368_co>:&nbsp;</b></span>That is correct you are due for the refresher this month.  </div><!--end:1680630368747--><><!--begin:1680630432488--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630430_cv>:&nbsp;</b></span>Will do thanks</div><!--end:1680630432488--><><!--begin:1680630453450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630453_co>:&nbsp;</b></span>Sure thing you are welcome!</div><!--end:1680630453450--><><!--begin:1680630496234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630496_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680630496234--><><!--begin:1680630510803--><div class=\'cv\'><span class=\'notranslate\'><b>Mohammad Hammoud<timestamp_1680630508_cv>:&nbsp;</b></span>thank you</div><!--end:1680630510803--><><!--begin:1680630556139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680630555_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680630556139--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to check on order #21521 to get my pdf certificate. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Mohammad Hammoud!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMohammad Hammoud: Good\r\nTiffany: I resent an email to you just now\r\nTiffany: We need an authorization to release the cert to you as it appears you are no longer with the sponser employer.  \r\nMohammad Hammoud: Yes I am\r\nTiffany: Once you complete part 1 of the form your previous employer will need to complete part 2.  Then once the form is returned we can issue the certificate to you.  \r\nMohammad Hammoud: I am still with bsk\r\nTiffany: On the certificate request you used a personal email address as well as a home address.  We cannot send the certificate to personal addresses.\r\nMohammad Hammoud: I work remotely but you can send it to the office address\r\nMohammad Hammoud: I can change it\r\nTiffany: You only paid for a digital copy.  Can I email it to mailto:mhammoud@bskassociates.com\r\nMohammad Hammoud: The company has been bought out by Kleinfelder so our old email addresses don&#39;t work anymore\r\nTiffany: One moment please\r\nMohammad Hammoud: 399 Lindbergh Ave, Livermore, CA 94551\r\nMohammad Hammoud: This is our office address if you want to change it\r\nTiffany: I will update the order accordingly and get you out a copy or your PDF certificate today.  \r\nMohammad Hammoud: Yes please try to send the pdf copy before tomorrow morning\r\nMohammad Hammoud: we need it for a project\r\nTiffany: I understand and I will issue it today.\r\nMohammad Hammoud: Also if I need to renew it\r\nMohammad Hammoud: I need to take the refresher after 1 year?\r\nTiffany: That is correct you are due for the refresher this month.  \r\nMohammad Hammoud: Will do thanks\r\nTiffany: Sure thing you are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMohammad Hammoud: thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305269573RW', 1680631043, 1680631330, 1, 23, 5, 3, 0, 0, 5, 0, 3389, 337, 0, 0, 0, 'Robert Switzer', 'switzer.robert@cleanharbors.com', '216.245.239.121', 'a39d95fbf0861f9f6b35660f14577d97', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Clean Harbors-cus-Online Course-_-OSHA Site Supervisor-cus-', 'My assessment is frozen for hazard communication standard', '<div class=\'ca\'><div class=\'info_box\'><i>My assessment is frozen for hazard communication standard</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680631047964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631047_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Switzer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680631047964--><><!--begin:1680631085107--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631085_cv>:&nbsp;</b></span>Not to bad, how are you?</div><!--end:1680631085107--><><!--begin:1680631095259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631095_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1680631095259--><><!--begin:1680631123251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631123_co>:&nbsp;</b></span>I am pulling up your account now</div><!--end:1680631123251--><><!--begin:1680631127761--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631127_cv>:&nbsp;</b></span>can you help me with my problem?</div><!--end:1680631127761--><><!--begin:1680631169279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631169_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser</div><!--end:1680631169279--><><!--begin:1680631179863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631179_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  </div><!--end:1680631179863--><><!--begin:1680631196589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631196_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1680631196589--><><!--begin:1680631220024--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631220_cv>:&nbsp;</b></span>thank you <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1680631220024--><><!--begin:1680631253059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631252_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680631253059--><><!--begin:1680631259826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680631259_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680631259826--><><!--begin:1680631324558--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Switzer<timestamp_1680631324_cv>:&nbsp;</b></span>Nope that should be all thank you, have a great day!</div><!--end:1680631324558--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My assessment is frozen for hazard communication standard\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert Switzer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Switzer: Not to bad, how are you?\r\nTiffany: I am good thank you!\r\nTiffany: I am pulling up your account now\r\nRobert Switzer: can you help me with my problem?\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nRobert Switzer: thank you &#128578;\r\nTiffany: You are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRobert Switzer: Nope that should be all thank you, have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('305278927NH', 1680640400, 1680640731, 2, 23, 8, 6, 0, 0, 0, 0, 2952, 0, 0, 0, 0, 'Kate Lambert', 'kate.lambert@norterafoods.com', '67.22.234.223', '77b0d8b8781fddb735ec5a967e3b8728', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Nortera Foods-cus-', 'We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.', '<div class=\'ca\'><div class=\'info_box\'><i>We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680640404529--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640404_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kate Lambert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680640404529--><><!--begin:1680640413954--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640414_cv>:&nbsp;</b></span>Great! How are you?</div><!--end:1680640413954--><><!--begin:1680640432305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640432_co>:&nbsp;</b></span>I am good thank yoU!</div><!--end:1680640432305--><><!--begin:1680640451561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640451_co>:&nbsp;</b></span>I will get this reschedule taken care of for you now</div><!--end:1680640451561--><><!--begin:1680640458616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640458_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680640458616--><><!--begin:1680640476793--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640476_cv>:&nbsp;</b></span>That is it. Will we receive new email confirmations?</div><!--end:1680640476793--><><!--begin:1680640495201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640495_co>:&nbsp;</b></span>Yes I will send it out shortly</div><!--end:1680640495201--><><!--begin:1680640509198--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640509_cv>:&nbsp;</b></span>Thank you!</div><!--end:1680640509198--><><!--begin:1680640521732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640521_co>:&nbsp;</b></span>You are welcome!</div><!--end:1680640521732--><><!--begin:1680640636706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640636_co>:&nbsp;</b></span>Email has been sent</div><!--end:1680640636706--><><!--begin:1680640643571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640643_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1680640643571--><><!--begin:1680640657482--><div class=\'cv\'><span class=\'notranslate\'><b>Kate Lambert<timestamp_1680640657_cv>:&nbsp;</b></span>That was all! Thank you and have a great day!</div><!--end:1680640657482--><><!--begin:1680640680510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680640680_co>:&nbsp;</b></span>You are welcome! Have a great day as well!</div><!--end:1680640680510--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We need to reschedule Philip Karnowski for training as the training he was registered for was cancelled.  We would like to reschedule him for the Madison WI May 16-18 session please.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kate Lambert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKate Lambert: Great! How are you?\r\nTiffany: I am good thank yoU!\r\nTiffany: I will get this reschedule taken care of for you now\r\nTiffany: Is there anything else I can assist you with?\r\nKate Lambert: That is it. Will we receive new email confirmations?\r\nTiffany: Yes I will send it out shortly\r\nKate Lambert: Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Email has been sent\r\nTiffany: Is there anything else I can assist you with?\r\nKate Lambert: That was all! Thank you and have a great day!\r\nTiffany: You are welcome! Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('305343607VA', 1680705108, 1680705475, 2, 23, 36, 4, 0, 0, 5, 0, 2718, 0, 0, 0, 0, 'Amy Ung', 'aung@angus.com', '12.36.66.194', 'c5afd2136442fc10c9e80c16f609e32d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ANGUS Chemical Company-cus-', 'Can I have my access to my courses extended for another week?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I have my access to my courses extended for another week?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680705124381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705124_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Ung</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680705124381--><><!--begin:1680705141425--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705141_cv>:&nbsp;</b></span>I&#39;m great! How about yourself?</div><!--end:1680705141425--><><!--begin:1680705153405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705153_co>:&nbsp;</b></span>I am good thank you</div><!--end:1680705153405--><><!--begin:1680705188182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705188_co>:&nbsp;</b></span>I can extend both courses 30days at no fee.  If they need to be extended again there will be a 25% course reactivation fee per course.</div><!--end:1680705188182--><><!--begin:1680705217851--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705217_cv>:&nbsp;</b></span>I would greatly appreciate that Tiffany!</div><!--end:1680705217851--><><!--begin:1680705226257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705226_co>:&nbsp;</b></span>Please complete each course before May 8th</div><!--end:1680705226257--><><!--begin:1680705235641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705235_co>:&nbsp;</b></span>You are good to go :)</div><!--end:1680705235641--><><!--begin:1680705259841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705259_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1680705259841--><><!--begin:1680705321473--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Ung<timestamp_1680705321_cv>:&nbsp;</b></span>Thanks so much! That&#39;ll be all</div><!--end:1680705321473--><><!--begin:1680705331074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1680705330_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680705331074--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I have my access to my courses extended for another week?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Ung!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Ung: I&#39;m great! How about yourself?\r\nTiffany: I am good thank you\r\nTiffany: I can extend both courses 30days at no fee.  If they need to be extended again there will be a 25% course reactivation fee per course.\r\nAmy Ung: I would greatly appreciate that Tiffany!\r\nTiffany: Please complete each course before May 8th\r\nTiffany: You are good to go :)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAmy Ung: Thanks so much! That&#39;ll be all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
