<div class='ca'><div class='info_box'><i>Hi, I've contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?
</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643819423513--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643819423_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Nikki</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643819423513--><><!--begin:1643819435354--><div class='cv'><span class='notranslate'><b>Nikki<timestamp_1643819435_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1643819435354--><><!--begin:1643819520072--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643819520_co>:&nbsp;</b></span>I am good thank you.  We are having trouble with some accounts as we just switched over to a new system at the end of last year.  We are working with the system developers now to correct this error.  </div><!--end:1643819520072--><><!--begin:1643819654303--><div class='cv'><span class='notranslate'><b>Nikki<timestamp_1643819654_cv>:&nbsp;</b></span>So will my certificates now be sent to San Diego? I think they are being sent to Portland because that is our billing address</div><!--end:1643819654303--><><!--begin:1643819737723--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643819737_co>:&nbsp;</b></span>We do have the San Diego, CA office as the shipping address for the certificates</div><!--end:1643819737723--><><!--begin:1643819805408--><div class='cv'><span class='notranslate'><b>Nikki<timestamp_1643819805_cv>:&nbsp;</b></span>So why have they been sent to Portland?</div><!--end:1643819805408--><><!--begin:1643819837422--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643819837_co>:&nbsp;</b></span>An issue with the system most likely putting the billing address on the mailing labels.  </div><!--end:1643819837422--><><!--begin:1643820019958--><div class='cv'><span class='notranslate'><b>Nikki<timestamp_1643820019_cv>:&nbsp;</b></span>Okay can this be fixed?</div><!--end:1643820019958--><><!--begin:1643820097826--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643820097_co>:&nbsp;</b></span>We are working to resolve this issue.  I will also ask my logistics department who prints the certificates to verify any that have the company name Kennedy Jenks that those are being sent to the San Diego, CA office until we are sure the issue has been resolved.  </div><!--end:1643820097826--><><!--begin:1643820614170--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643820614_co>:&nbsp;</b></span>I do see there was a batch of certs printed a couple weeks ago on 1/18/2022 and that one was sent to the Portland, OR office so I will be pointing this out to management as well so hopefully we can get this resolved this week.  </div><!--end:1643820614170--><><!--begin:1643820693988--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643820693_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643820693988--><><!--begin:1643820996755--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1643820996_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a safe day!</div><!--end:1643820996755--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>