<div class='ca'><div class='info_box'><i>The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716408356251--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408356_cv>:&nbsp;</b></span>hi Tiffany do you know how to fix this issue if it arises again so that I do not have to redo sections</div><!--end:1716408356251--><><!--begin:1716408424381--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408424_co>:&nbsp;</b></span>One moment let me look you up please</div><!--end:1716408424381--><><!--begin:1716408505532--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408505_co>:&nbsp;</b></span>I am having my tier 2 support look into what you say but that will take time.</div><!--end:1716408505532--><><!--begin:1716408526573--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408526_cv>:&nbsp;</b></span>okay</div><!--end:1716408526573--><><!--begin:1716408527972--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408527_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Ava Ricciardi</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? s </div><!--end:1716408527972--><><!--begin:1716408558888--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408558_co>:&nbsp;</b></span>From what I can see it may be issolated to you as I have not experienced any bumping out</div><!--end:1716408558888--><><!--begin:1716408570045--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408569_co>:&nbsp;</b></span>You are the first to report the issue as well</div><!--end:1716408570045--><><!--begin:1716408588197--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408588_co>:&nbsp;</b></span>DO you have strong internet connection</div><!--end:1716408588197--><><!--begin:1716408622115--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408622_cv>:&nbsp;</b></span>Yes, other websites were working and i had IT check to make sure</div><!--end:1716408622115--><><!--begin:1716408695536--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408695_cv>:&nbsp;</b></span>It will go back and forth between working perfectly and then glitching taking me back to the login page, even though I was making sure to stay active on the page</div><!--end:1716408695536--><><!--begin:1716408707677--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408707_co>:&nbsp;</b></span>Okay thank you.  As I said I will send this to my team to look into further and hopefully we can get it resolved.</div><!--end:1716408707677--><><!--begin:1716408719486--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408719_co>:&nbsp;</b></span>WHat browser have you been using?</div><!--end:1716408719486--><><!--begin:1716408757987--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408758_cv>:&nbsp;</b></span>Microsoft edge </div><!--end:1716408757987--><><!--begin:1716408878141--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408878_co>:&nbsp;</b></span>If you can try another browser I would suggest Google Chrome</div><!--end:1716408878141--><><!--begin:1716408920568--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408920_cv>:&nbsp;</b></span>okay if it happens again i will try to switch to google chrome however my company works almost fully on microsoft</div><!--end:1716408920568--><><!--begin:1716408931068--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408930_co>:&nbsp;</b></span>I understand</div><!--end:1716408931068--><><!--begin:1716408943381--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408943_co>:&nbsp;</b></span>Is there anything else I can do for you at this time?</div><!--end:1716408943381--><><!--begin:1716408964120--><div class='cv'><span class='notranslate'><b>Ava Ricciardi<timestamp_1716408964_cv>:&nbsp;</b></span>no not at this time thank you</div><!--end:1716408964120--><><!--begin:1716408975021--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408974_co>:&nbsp;</b></span>You are welcome</div><!--end:1716408975021--><><!--begin:1716408988797--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716408988_co>:&nbsp;</b></span>If think of anything else my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716408988797--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>