I received my certificate for this year's 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  

If possible, a pdf of the correct certificate emailed to me would be best.

Thank you for your help, and let me know if there is anything else you need from me! 

I had reached out via email 9 days ago but never received a response.
Tiffany has joined the chat.
Tiffany: Hi, Jason Nykorczuk!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Jason Nykorczuk: I am doing well Tiffany, thank you for asking. Apologies if this is not the right topic for this chat, I selected as best as I could
Tiffany: We are currently switching systems right now and your certificate was printed from the old system which is locked for editing at the moment.  We hope to go back in next week and fix anything needed at that time.  Once I have it corrected I will reissue your cert via PDF and another hard copy as well at no fee due to our error with entering the incorrect grad date.  
Jason Nykorczuk: Thank you, I appreciate your help!  I need a pdf of the certificate no later than November 9 - do you believe that will be possible?
Tiffany: I do not think that will be an issue at all.  Like I said hopefully next week (by the end at the latest but hopefully sooner) we will have it all resolved.  
Jason Nykorczuk: Wonderful, thank you very much for your help today
Tiffany: I do have your email saved that you sent over to customerservice on 10/13 so I will reply to that once it has been taken care of.  
Jason Nykorczuk: Thank you.
Tiffany: My pleasure! I hope you have a fantastic day!
Chat closed by the visitor. Chat has ended.

