I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. 
Tiffany has joined the chat.
Tiffany:&nbsp;Hi, Mark Follansbee!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Mark Follansbee:&nbsp;HI Tiffany
Mark Follansbee:&nbsp;Good
Tiffany:&nbsp;One moment please while I look you up
Mark Follansbee:&nbsp;I am a bit frustated that I cannot proceed to module 2
Tiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. 
Tiffany:&nbsp;At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  
Mark Follansbee:&nbsp;I see the circle is green by the quiz, but grey by the intor module.
Mark Follansbee:&nbsp;I do not see a question mark
Mark Follansbee:&nbsp;OK. I will wait until it is green.
Mark Follansbee:&nbsp;How long does it take to time out?
Tiffany:&nbsp;You must launch any previous module, be counted as actively training, to have your training time increase
Tiffany:&nbsp;10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  
Mark Follansbee:&nbsp;I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!
Mark Follansbee:&nbsp;I&#39;ll just click around and wait until it turns green.
Mark Follansbee:&nbsp;Ok. Back to it then. Thank you
Tiffany:&nbsp;I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  
Tiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
Tiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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