Why is my training status still Pending Approval?
Tiffany has joined the chat.
Tiffany: Hi, Ken Clark!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany: One moment while I look at your order
Ken Clark: I am doing well, thank you Tiffany.  I chatted with you last week about my new registration and the fact that I can&#39;t access the modules because my status is pending approval. That is still the case.
Tiffany: Aww yes I remember I have have been working on your order and my team had an issue importing it into our online system.  
Tiffany: I have corrected the error and ask my team to resumbit the order
Tiffany: So it should be imported today sometime
Ken Clark: Thank you.  Last week when we chatted, I attempted to send the chat record to my work email.  That didn&#39;t work either.  Is there a reason for that ?  Is my email possibly entered incorrectly?
Ken Clark: mailto:kclark@vanirtg.com
Tiffany: That is what I show for this chat 
Tiffany: I can send you both transcripts if needed to your email.  But they should be send automatically so maybe your work email is blocking the sites email from coming through.  
Ken Clark: Okay, that is the correct email then.  I checked the &quot;junk&quot; folder and it isn&#39;t there.
Tiffany: Okay I will email you both transcrpits once we conclude of chat today.  
Tiffany: Once the order issue has been resolved I can email or call you so you know right away.
Ken Clark: I just tried sending it to my personal email and it did work.  mailto:fan4de3@comcast.net
Tiffany: Okay great news! So it must be a firewall situation.  
Ken Clark: The phone listed on my registration is the business office.  My work phone is tel:3604725338
Tiffany: Do you want me to send you our previous chat transcript to your personal email address as well?  Thank you for the information
Ken Clark: If you could, that would be great.Thank you Tiffany for you assistance and I hope that you have a great day.
Tiffany: Of course! You are most welcome and I apologize again for the error.  We have recently changed systems so we are still working out some bugs.  
Tiffany: I hope you have a great rest of your day as well!!
Ken Clark: Understood.  Thank you.
Tiffany: You are welcome! I will reach out once I hear back from my team.  Talk to you soon!
Chat closed by the visitor. Chat has ended.

