Course will not proceed.
Didn't pass first try on a module assessment and it is not allowing me to try again. 
Tiffany has joined the chat.
Tiffany: Hi, Nobuyo!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Nobuyo: Good
Nobuyo: I was running into an issue with my course not proceeding 
Nobuyo: Will you be able to help?
Tiffany: Will the module quizzes you should be able to take them as many times as needed
Tiffany: Have you tried to exit the module and then go back in?
Nobuyo: Yes, I tried exiting and logging in and out 
Nobuyo: But it seems to still be frozen and won&#39;t proceed to the screen for retake. 
Tiffany: I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur
Tiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Nobuyo: I see but I was using the account today and I did not have any issues 
Nobuyo: Thank you 
Nobuyo: Thats all 
Tiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the operator. Chat has ended.

