<div class='ca'><div class='info_box'><i>How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641481812468--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641481812_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Stanley Dunlavy</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641481812468--><><!--begin:1641481827739--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641481827_cv>:&nbsp;</b></span>I am doing well, thank you!</div><!--end:1641481827739--><><!--begin:1641481851548--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641481851_co>:&nbsp;</b></span>The library pass is active for one year.  Once you assign yourself a course is the course is active for 90 days</div><!--end:1641481851548--><><!--begin:1641481896792--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641481896_cv>:&nbsp;</b></span>The Email message I received listed all courses on the pass that I have not completed at this time.</div><!--end:1641481896792--><><!--begin:1641481978411--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641481978_cv>:&nbsp;</b></span>I attempted to take DOT HAZMAT Security Awareness.  However, the class required adobe acrobat and I could not take it.  This class is the only one that is currently active even though I cannot complete it.</div><!--end:1641481978411--><><!--begin:1641482055802--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641482055_cv>:&nbsp;</b></span>My mistake, The DOT Hazmat Security Awareness required Adobe Flash.</div><!--end:1641482055802--><><!--begin:1641482163928--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641482163_co>:&nbsp;</b></span>I show all the courses you registered for are active until 01/20/2022</div><!--end:1641482163928--><><!--begin:1641482276122--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641482276_cv>:&nbsp;</b></span>As I mentioned before, the only class that I am currently registered for is DOT Hazmat Security Awareness and I cannot complete it because it requires Adobe Flash.  Again, the email lists all courses on the pass that I have not completed.  Will I still be able to access these courses through October?</div><!--end:1641482276122--><><!--begin:1641482321917--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641482322_cv>:&nbsp;</b></span>I can forward you the email message if you need it.</div><!--end:1641482321917--><><!--begin:1641482346609--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641482346_co>:&nbsp;</b></span>I would need to speak to management about your account as I show you are registered for all courses.  </div><!--end:1641482346609--><><!--begin:1641482361799--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641482361_co>:&nbsp;</b></span>You ca forward the email to <a href='mailto:customerservice@csregs.com' target='_blank' rel='noopener noreferrer'>customerservice@csregs.com</a></div><!--end:1641482361799--><><!--begin:1641482397850--><div class='cv'><span class='notranslate'><b>Stanley Dunlavy<timestamp_1641482397_cv>:&nbsp;</b></span>Okay, I will forward you the message.  Thank you!</div><!--end:1641482397850--><><!--begin:1641482790859--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641482790_co>:&nbsp;</b></span>Once I get the email I will look into the library pass course situation and get back with you once I have information.  </div><!--end:1641482790859--><><!--begin:1641483229382--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641483229_co>:&nbsp;</b></span>Is there anything else I can assist you with in the mean time?</div><!--end:1641483229382--><><!--begin:1641484334006--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1641484333_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641484334006--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>