<div class='ca'><div class='info_box'><i>Can i have a copy of my old certificate?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1698354929527--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698354929_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Christopher Evans</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1698354929527--><><!--begin:1698354941410--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698354941_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href='https://csregs.com/pages/certificate-request-for-sponsoring-employer' target='_blank' rel='noopener noreferrer'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href='https://csregs.com/pages/certificate-request-for-employees-and-new-employers' target='_blank' rel='noopener noreferrer'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1698354941410--><><!--begin:1698355006033--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355006_cv>:&nbsp;</b></span>Please check the link for option 2</div><!--end:1698355006033--><><!--begin:1698355044508--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355044_co>:&nbsp;</b></span>After you click the link it takes a few seconds before the page loads</div><!--end:1698355044508--><><!--begin:1698355087584--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355087_cv>:&nbsp;</b></span>Certificate Request for Employees and New Employers</div><!--end:1698355087584--><><!--begin:1698355095310--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355095_cv>:&nbsp;</b></span>thats all that shows</div><!--end:1698355095310--><><!--begin:1698355101006--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355101_cv>:&nbsp;</b></span>nothing else to proceed</div><!--end:1698355101006--><><!--begin:1698355179282--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355179_co>:&nbsp;</b></span>Which browser are you on?  I am using Chrome and the rest of the page loads for me.  </div><!--end:1698355179282--><><!--begin:1698355199270--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355199_cv>:&nbsp;</b></span>chrome</div><!--end:1698355199270--><><!--begin:1698355300345--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355300_co>:&nbsp;</b></span>I am going to send you an email to see if that helps</div><!--end:1698355300345--><><!--begin:1698355386141--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355385_co>:&nbsp;</b></span>I have just sent the email</div><!--end:1698355386141--><><!--begin:1698355576293--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355576_co>:&nbsp;</b></span>Did you get my email?</div><!--end:1698355576293--><><!--begin:1698355678557--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355678_cv>:&nbsp;</b></span>let me check</div><!--end:1698355678557--><><!--begin:1698355709451--><div class='cv'><span class='notranslate'><b>Christopher Evans<timestamp_1698355709_cv>:&nbsp;</b></span>got it. thanks</div><!--end:1698355709451--><><!--begin:1698355769628--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355769_co>:&nbsp;</b></span>You are welcome!</div><!--end:1698355769628--><><!--begin:1698355778332--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355778_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1698355778332--><><!--begin:1698355939005--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1698355938_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1698355939005--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>