INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('228557904da', 1603919414, 1603919705, 2, 23, 0, 9, 0, 0, 0, 0, 2167, 0, 0, 0, 0, 'Woody Frossard', 'woody.frossard@trwd.com', '75.142.185.18', '8a073afdb5fd37e8c0e4e9860e550dc5', 'Name-_-Woody Frossard-cus-Email-_-Woody Frossard-cus-Please provide a brief description of how we can help:-_-Woody Frossard-cus-', 'need a copy of my Hazwoper Certification', '<div class=\'ca\'><i>need a copy of my Hazwoper Certification</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919421_co>:</b></span> Good afternoon Woody!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919439_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919448_co>:</b></span> One moment while I look you up please.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919478_cv>:</b></span> Ok, thanks. I am with Tarrant Regional Water District.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919533_co>:</b></span> I show we did send your most recent certificate via US Mail on 09/21/2020.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919567_cv>:</b></span> can you send me a copy electronically?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919595_co>:</b></span> It was send to the following information: Tarrant Regional Water District	Attention Sean Datema 800 E. Northside Drive Fort Worth TX 76102</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919610_co>:</b></span> To reissue the certificate there is a $10 fee.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919635_co>:</b></span> You would need to request a copy through our website at: <a href=\'https://csregs.com/pages/certificate-requests\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-requests</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919653_cv>:</b></span> I will check with Sean first. thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603919675_co>:</b></span> My pleasure, is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Woody Frossard<timestamp_1603919703_cv>:</b></span> No, thank you.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'need a copy of my Hazwoper Certification\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Woody!\r\nWoody Frossard: Good afternoon\r\nTiffany: One moment while I look you up please.\r\nWoody Frossard: Ok, thanks. I am with Tarrant Regional Water District.\r\nTiffany: I show we did send your most recent certificate via US Mail on 09/21/2020.\r\nWoody Frossard: can you send me a copy electronically?\r\nTiffany: It was send to the following information: Tarrant Regional Water District	Attention Sean Datema 800 E. Northside Drive Fort Worth TX 76102\r\nTiffany: To reissue the certificate there is a $10 fee.  \r\nTiffany: You would need to request a copy through our website at: https://csregs.com/pages/certificate-requests\r\nWoody Frossard: I will check with Sean first. thank you.\r\nTiffany: My pleasure, is there anything else I can assist you with?\r\nWoody Frossard: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2286301433y', 1603991678, 1603992519, 2, 23, 0, 2, 0, 0, 5, 0, 3176, 0, 0, 0, 0, 'Rebecca Haring, CSP', 'rharing@omegasafetytraining.com', '172.58.103.15', '6118a055656892e728afd5eb2389fd0a', 'Name-_-Rebecca Haring-cus-Email-_-rharing@omegasafetytraining.com-cus-Please provide a brief description of how we can help:-_-Houston schedule-cus-', 'I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?', '<div class=\'ca\'><i>I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603991690_cv>:</b></span> Hello Tiffany.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603991703_co>:</b></span> Good afternoon.  One moment while I take a look at the schedule.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603991713_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603991875_co>:</b></span> We have a Dallas, TX class scheduled for 11/20/20 and then another Dallas, TX class scheduled for 12/18/2020.  But it looks like the Houston, TX class scheduled for 11/06/2020 is the last of the year.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992024_cv>:</b></span> what about early next year?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992044_co>:</b></span> The 2021 schedule has not been released at this time.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992093_cv>:</b></span> ok.  i have a voucher for the class that\'s only good for 6 months.  will csregs give me a bit of leeway because of the surgery?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992261_co>:</b></span> You do have through March 2021 with your voucher.  There should be another Houston, TX class scheduled before then.  But we will work with you if we see you are doing your best to get into a hands-on class.    </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992294_co>:</b></span> I will remove you from the wait list for the class in Houston on the 6th.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992324_cv>:</b></span> thank you.  i don\'t want to hold off on the surgery because of the class.  thank you for marking the record that i will not attend on the 6th.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992353_co>:</b></span> Of course is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992353_cv>:</b></span> I appreciate your help.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992377_cv>:</b></span> no.  thank you.  i\'ll look for the 2021 schedule.  how soon will it be made public?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603992431_co>:</b></span> We usually release three months at a time on the website so I believe January will be available coming soon.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Rebecca Haring, CSP<timestamp_1603992471_cv>:</b></span> I\'ll keep my eyes out for it.  Thank you Tiffany.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I took 40 hr HAZWOPER online and and scheduled to take the 8 hour practical on 6 Nov in Houston, TX.  I have to have knee surgery on 5 Nov.\r\nWhen is the next scheduled Houston practical class?\r\nTiffany has joined the chat.\r\nRebecca Haring, CSP: Hello Tiffany.\r\nTiffany: Good afternoon.  One moment while I take a look at the schedule.\r\nRebecca Haring, CSP: thank you\r\nTiffany: We have a Dallas, TX class scheduled for 11/20/20 and then another Dallas, TX class scheduled for 12/18/2020.  But it looks like the Houston, TX class scheduled for 11/06/2020 is the last of the year.  \r\nRebecca Haring, CSP: what about early next year?\r\nTiffany: The 2021 schedule has not been released at this time.\r\nRebecca Haring, CSP: ok.  i have a voucher for the class that\'s only good for 6 months.  will csregs give me a bit of leeway because of the surgery?\r\nTiffany: You do have through March 2021 with your voucher.  There should be another Houston, TX class scheduled before then.  But we will work with you if we see you are doing your best to get into a hands-on class.    \r\nTiffany: I will remove you from the wait list for the class in Houston on the 6th.  \r\nRebecca Haring, CSP: thank you.  i don\'t want to hold off on the surgery because of the class.  thank you for marking the record that i will not attend on the 6th.\r\nTiffany: Of course is there anything else I can assist you with?\r\nRebecca Haring, CSP: I appreciate your help.\r\nRebecca Haring, CSP: no.  thank you.  i\'ll look for the 2021 schedule.  how soon will it be made public?\r\nTiffany: We usually release three months at a time on the website so I believe January will be available coming soon.  \r\nRebecca Haring, CSP: I\'ll keep my eyes out for it.  Thank you Tiffany.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('228633710ze', 1603995186, 1603995497, 2, 23, 0, 9, 0, 0, 0, 0, 988, 0, 0, 0, 0, 'Erika Thompson', 'erika.thompson@aptim.com', '73.228.210.216', 'ca47722d4af70579572701ad415ab4ea', 'Name-_-Erika Thompson-cus-Email-_-erika.thompson@aptim.com-cus-Please provide a brief description of how we can help:-_-Need New Invite-cus-', 'I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.', '<div class=\'ca\'><i>I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603995212_co>:</b></span> Good afternoon Erika.  One moment please while I look him up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1603995375_co>:</b></span> I see.  All you would need to do is log into the group manager account and re-send the invite email to him since it expires after 30 days, I see he never accepted it to start training.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Erika Thompson<timestamp_1603995426_cv>:</b></span> Ok, thank you.  Let me try that.</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I paid for 1 - 8-Hour OSHA HAZWOPER Annual Refresher Online Training on 7-7-20 and sent an invite to our employee Ramon Ibarra.  He never took the training.  Is there any way to get a new invite for him to take the training?  Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Erika.  One moment please while I look him up.\r\nTiffany: I see.  All you would need to do is log into the group manager account and re-send the invite email to him since it expires after 30 days, I see he never accepted it to start training.  \r\nErika Thompson: Ok, thank you.  Let me try that.\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2286421503q', 1604003625, 1604004443, 2, 23, 0, 7, 0, 0, 0, 0, 3063, 0, 0, 0, 0, 'Karly Summerlin', 'ksummerlin@langan.com', '160.39.42.197', '3a66eb308419a4744915c80e64e24ff6', 'Name-_-Karly Summerlin-cus-Email-_-ksummerlin@langan.com-cus-Please provide a brief description of how we can help:-_-I never received my HAZWOPER certificate-cus-', 'Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?', '<div class=\'ca\'><i>Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003632_co>:</b></span> Good afternoon Karly.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003645_co>:</b></span> Please give me one moment to look you up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604003766_co>:</b></span> It is going to take me a bit longer to look your registration up.  Please hold a bit longer.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604003778_cv>:</b></span> ok no worries</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004098_co>:</b></span> I am going to have to look into to this with another person\'s assistance.  Can I send you an email once I am completed regarding what I find out, so that you do not have to hold while on the chat system.  It may take away since your training was in our old learning online system.  I might not be able to get back with you until tomorrow.    </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004152_co>:</b></span> I apologize for the extensiveness required to find the answer to your question regarding the certificate.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004168_cv>:</b></span> by tomorrow is ok! I do need some sort of proof for saturday though</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004187_cv>:</b></span> no worries! should i wait for an email or is there a direct number i should check in with tomorrow?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004194_co>:</b></span> I will get on it and do my best!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004232_co>:</b></span> If you would like to call and check if you have not received the email you call reach me at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 136.  But I will be emailing you!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004268_cv>:</b></span> ok perf thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004319_co>:</b></span> Is there anything else I can assist you with in the meantime?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004336_cv>:</b></span> no that\'s all</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604004406_co>:</b></span> Have a wonderful evening!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Karly Summerlin<timestamp_1604004415_cv>:</b></span> thank you, you too!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Hi, I completed my HAZWOPER training in February of this year and never received my physical certificate. Can I get a copy of the certificate emailed or receive some proof of my completion of the training?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Karly.\r\nTiffany: Please give me one moment to look you up.\r\nTiffany: It is going to take me a bit longer to look your registration up.  Please hold a bit longer.  \r\nKarly Summerlin: ok no worries\r\nTiffany: I am going to have to look into to this with another person\'s assistance.  Can I send you an email once I am completed regarding what I find out, so that you do not have to hold while on the chat system.  It may take away since your training was in our old learning online system.  I might not be able to get back with you until tomorrow.    \r\nTiffany: I apologize for the extensiveness required to find the answer to your question regarding the certificate.  \r\nKarly Summerlin: by tomorrow is ok! I do need some sort of proof for saturday though\r\nKarly Summerlin: no worries! should i wait for an email or is there a direct number i should check in with tomorrow?\r\nTiffany: I will get on it and do my best!\r\nTiffany: If you would like to call and check if you have not received the email you call reach me at tel:8007112706 ext 136.  But I will be emailing you!\r\nKarly Summerlin: ok perf thank you!\r\nTiffany: Is there anything else I can assist you with in the meantime?\r\nKarly Summerlin: no that\'s all\r\nTiffany: Have a wonderful evening!\r\nKarly Summerlin: thank you, you too!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2289689528k', 1604330443, 1604331687, 2, 23, 0, 5, 0, 0, 0, 0, 3741, 0, 0, 0, 0, 'Emily Jones', 'emily.jones@erm.com', '99.125.130.39', 'fe02b03055568b26ffbb391cd97cefdd', 'Name-_-Emily Jones-cus-Email-_-emily.jones@erm.com-cus-Please provide a brief description of how we can help:-_-Trying to sign up-cus-', 'Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?', '<div class=\'ca\'><i>Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330466_co>:</b></span> Good morning Emily.  Which browser are you using?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330490_cv>:</b></span> Internet Explorer</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330571_co>:</b></span> Internet Explorer does cause issues with the registration and training site. Pretty much any other browser should work.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330598_cv>:</b></span> great, I will try one of the others</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330631_cv>:</b></span> How is the in person part of the training going to work?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330659_co>:</b></span> Are you registering for the 40-Hour HAZWOPER?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330667_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330698_co>:</b></span> We are hosting in person classes.  Limited seating, social distancing, masks required. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330711_co>:</b></span> We do have a seminar safety policy in place.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330712_cv>:</b></span> oh good! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330731_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330758_cv>:</b></span> I chose the 40 hr osha hazwoper online traing standard w/hands on training, this is the correct one right</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330775_cv>:</b></span> I know it is a dumb question but it is a lot of money </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604330791_cv>:</b></span> and I don\'t want to select the wrong one</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604330990_co>:</b></span> We have that one as well as the Hybrid option.  They will both give you the same certification but the Hybrid you do an additional 8-hour online and receive a certificate prior to complete the hands-on portion and then you get a voucher for the hands-on training. With the standard course you would need to complete 32-hours online minimally then the hands-on and then back online for the exam.   Both courses you have 100 days to complete the online portion with the standard course that is the entire course that would need to be completed since you have to go back online and complete the exam, after the hands-on class.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604331007_co>:</b></span> This is much easier to explain over the phone if you would like me to give you a call.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604331038_cv>:</b></span> please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604331065_co>:</b></span> What is a good number to call you at?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emily Jones<timestamp_1604331081_cv>:</b></span> <a href=\'tel:3162083518\' target=\'_blank\' rel=\'noopener noreferrer\'>316-208-3518</a></div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Good Morning, \r\nI am trying to add the HAZWOPER training to my cart but it wont let me. Is there something I missing?\r\nTiffany has joined the chat.\r\nTiffany: Good morning Emily.  Which browser are you using?\r\nEmily Jones: Internet Explorer\r\nTiffany: Internet Explorer does cause issues with the registration and training site. Pretty much any other browser should work.   \r\nEmily Jones: great, I will try one of the others\r\nEmily Jones: How is the in person part of the training going to work?\r\nTiffany: Are you registering for the 40-Hour HAZWOPER?\r\nEmily Jones: yes\r\nTiffany: We are hosting in person classes.  Limited seating, social distancing, masks required. \r\nTiffany: We do have a seminar safety policy in place.\r\nEmily Jones: oh good! \r\nTiffany: Is there anything else I can assist you with?\r\nEmily Jones: I chose the 40 hr osha hazwoper online traing standard w/hands on training, this is the correct one right\r\nEmily Jones: I know it is a dumb question but it is a lot of money \r\nEmily Jones: and I don\'t want to select the wrong one\r\nTiffany: We have that one as well as the Hybrid option.  They will both give you the same certification but the Hybrid you do an additional 8-hour online and receive a certificate prior to complete the hands-on portion and then you get a voucher for the hands-on training. With the standard course you would need to complete 32-hours online minimally then the hands-on and then back online for the exam.   Both courses you have 100 days to complete the online portion with the standard course that is the entire course that would need to be completed since you have to go back online and complete the exam, after the hands-on class.\r\nTiffany: This is much easier to explain over the phone if you would like me to give you a call.\r\nEmily Jones: please\r\nTiffany: What is a good number to call you at?\r\nEmily Jones: tel:3162083518\r\nChat closed by the operator. Chat has ended.\r\n'),
('228991969p4', 1604353499, 1604353533, 2, 23, 0, 5, 0, 0, 0, 0, 348, 0, 0, 0, 0, 'Eric', 'EBECKMAN@YECI.US', '74.93.53.26', '62e4af435a79f7ee693765e2ab819b0a', 'Name-_-ERIC J BECKMAN-cus-Email-_-ERIC J BECKMAN-cus-Please provide a brief description of how we can help:-_-upcoming class information-cus-', 'is the class for next week in lansing a forsure class?\r\n', '<div class=\'ca\'><i>is the class for next week in lansing a forsure class?\r\n</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604353510_co>:</b></span> Good afternoon Eric</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'is the class for next week in lansing a forsure class?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Eric\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229066598n6', 1604428092, 1604428558, 2, 23, 0, 5, 0, 0, 0, 0, 2154, 0, 0, 0, 0, 'michael hoover', 'michael.hoover@aptim.com', '207.155.193.195', '39d86bc93745614dbe8afec4695c42ae', 'Name-_-michael-cus-Email-_-michael.hoover@aptim.com-cus-Please provide a brief description of how we can help:-_-training-cus-', 'I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me', '<div class=\'ca\'><i>I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428104_co>:</b></span> Good afternoon Michael.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428110_co>:</b></span> One moment please while I look you up</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428114_cv>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428159_co>:</b></span> Do you know your order number?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428223_cv>:</b></span> 10166</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428292_co>:</b></span> DO you know Sara Foxwell?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428301_cv>:</b></span> no</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428405_co>:</b></span> I am going to look into this error but it may take a few minutes to do this.  Once I am completed and have your training set to go I will send you an email.  Does that sound acceptable?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428439_cv>:</b></span> thats great</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428493_co>:</b></span> Is there anything else I can assist you with before I let you go?</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428510_cv>:</b></span> no thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428519_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>michael hoover<timestamp_1604428530_cv>:</b></span> yiu also!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604428556_co>:</b></span> Thank you!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I purchased 8 hour HAZWOPER Refresher training yesterday, I tried to log in and it doesn\'t show any training available for me\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Michael.  \r\nTiffany: One moment please while I look you up\r\nmichael hoover: hello\r\nTiffany: Do you know your order number?\r\nmichael hoover: 10166\r\nTiffany: DO you know Sara Foxwell?\r\nmichael hoover: no\r\nTiffany: I am going to look into this error but it may take a few minutes to do this.  Once I am completed and have your training set to go I will send you an email.  Does that sound acceptable?\r\nmichael hoover: thats great\r\nTiffany: Is there anything else I can assist you with before I let you go?\r\nmichael hoover: no thanks\r\nTiffany: Have a wonderful day!\r\nmichael hoover: yiu also!\r\nTiffany: Thank you!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229075160yr', 1604436642, 1604437179, 2, 23, 0, 13, 0, 0, 0, 0, 2998, 0, 0, 0, 0, 'Brandon Garrett', 'brandon.garrett@lgcgroup.com', '208.87.233.180', '51c3f31559d10787baec6a70ba9f4618', 'Name-_-brandon garrett-cus-Email-_-brandon garrett-cus-Please provide a brief description of how we can help:-_-brandon garrett-cus-', 'I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?', '<div class=\'ca\'><i>I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436660_cv>:</b></span> Hi Tiffany</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436677_co>:</b></span> Good afternoon Brandon.  Give me one moment please to look up the order.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436693_cv>:</b></span> Okay thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436792_co>:</b></span> Okay so you accepted the order through the email and then logged into you previously set up account.  Is this correct?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436807_cv>:</b></span> Correct</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436820_cv>:</b></span> then it shows all the courses that we have ordered in the past</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436828_co>:</b></span> Then when you are logged in you do not see the HAZWST training to accept as your own or invite someone else to train</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436860_cv>:</b></span> I do see the Hazrd waste management initial certification</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604436868_cv>:</b></span> is that the RCRA/EPA?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604436907_co>:</b></span> Yes the tital shows as Hazardous Waste Management Initial Certification</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437021_co>:</b></span> The course you ordered today and one library pass is all I am showing available on your group account at this time.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604437075_cv>:</b></span> Okay thank you so much Tiffany</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437092_co>:</b></span> Hazardous Waste Management Initial Certification is the same as the RCRA/EPA Hazardous Waste Management Initial Certification - Online Training just different wording.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437099_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brandon Garrett<timestamp_1604437150_cv>:</b></span> Nope that is all thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604437167_co>:</b></span> My pleasure, have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I just ordered the RCRA/EPA online training and when I accepted the link to log in, I did not see the class to send the invite to my employee? I did see a Library Pass on there so maybe the class is with the Library Pass?\r\nTiffany has joined the chat.\r\nBrandon Garrett: Hi Tiffany\r\nTiffany: Good afternoon Brandon.  Give me one moment please to look up the order.\r\nBrandon Garrett: Okay thank you\r\nTiffany: Okay so you accepted the order through the email and then logged into you previously set up account.  Is this correct?\r\nBrandon Garrett: Correct\r\nBrandon Garrett: then it shows all the courses that we have ordered in the past\r\nTiffany: Then when you are logged in you do not see the HAZWST training to accept as your own or invite someone else to train\r\nBrandon Garrett: I do see the Hazrd waste management initial certification\r\nBrandon Garrett: is that the RCRA/EPA?\r\nTiffany: Yes the tital shows as Hazardous Waste Management Initial Certification\r\nTiffany: The course you ordered today and one library pass is all I am showing available on your group account at this time.  \r\nBrandon Garrett: Okay thank you so much Tiffany\r\nTiffany: Hazardous Waste Management Initial Certification is the same as the RCRA/EPA Hazardous Waste Management Initial Certification - Online Training just different wording.  \r\nTiffany: Is there anything else I can assist you with?\r\nBrandon Garrett: Nope that is all thank you.\r\nTiffany: My pleasure, have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229143976ws', 1604505442, 1604506987, 4, 22, 0, 20, 0, 0, 0, 0, 3875, 0, 0, 0, 0, 'Lacy Hutchison', 'lacy@bondedinspections.com', '97.77.26.242', '3d28c5c7163dd1eebbddbb0228f73178', 'Name-_-Lacy Hutchison-cus-Email-_-lacy@bondedinspections.com-cus-Please provide a brief description of how we can help:-_-email address-cus-', 'I need to change the email address I set up the online training with', '<div class=\'ca\'><i>I need to change the email address I set up the online training with</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505514_co>:</b></span> Give me one minute while I pull up your account.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505699_co>:</b></span> I have <a href=\'mailto:greeneyes5822@yahoo.com\' target=\'_blank\' rel=\'noopener noreferrer\'>greeneyes5822@yahoo.com</a>. What would you like me to change it to?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505769_cv>:</b></span> Well I meant I registered someone here to take the DOT online course and put my <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a> email in but it should be the techs email that not mine I should have put in there.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505790_co>:</b></span> On second look, I also have <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a>.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505796_cv>:</b></span> It was for Michael Smith for the online DOT course</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604505808_co>:</b></span> This is the one you would like to change then?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505840_cv>:</b></span> Yes I need to have his that I just registered him for changed off my email to his email</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604505848_cv>:</b></span> <a href=\'mailto:m.csmith11@yahoo.com\' target=\'_blank\' rel=\'noopener noreferrer\'>m.csmith11@yahoo.com</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506031_co>:</b></span> How recently did you do this?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506058_cv>:</b></span> Literally like 10 min ago</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506219_co>:</b></span> I am going to send you an email on how to fix this...should I send it to <a href=\'mailto:lacy@bondedinspections.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lacy@bondedinspections.com</a>.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506230_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506360_co>:</b></span> I just sent that to you. Let me know if you have any questions.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506419_cv>:</b></span> ok thank you</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506715_cv>:</b></span> I cant log in with my email anymore. Does that mean my email doesnt exist in the compliance solutions systme anymore</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506889_co>:</b></span> Do you have a moment for a quick phone call with one of my Customer Service Reps?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506898_cv>:</b></span> Yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506925_co>:</b></span> Swell, what is a good number for him to reach you at?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hutchison<timestamp_1604506933_cv>:</b></span> <a href=\'tel:9722760846\' target=\'_blank\' rel=\'noopener noreferrer\'>972-276-0846</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1604506987_co>:</b></span> Very well. I will have someone call you within the next 5 minutes.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I need to change the email address I set up the online training with\r\nDrew has joined the chat.\r\nDrew: Give me one minute while I pull up your account.\r\nDrew: I have mailto:greeneyes5822@yahoo.com. What would you like me to change it to?\r\nLacy Hutchison: Well I meant I registered someone here to take the DOT online course and put my mailto:lacy@bondedinspections.com email in but it should be the techs email that not mine I should have put in there.\r\nDrew: On second look, I also have mailto:lacy@bondedinspections.com.\r\nLacy Hutchison: It was for Michael Smith for the online DOT course\r\nDrew: This is the one you would like to change then?\r\nLacy Hutchison: Yes I need to have his that I just registered him for changed off my email to his email\r\nLacy Hutchison: mailto:m.csmith11@yahoo.com\r\nDrew: How recently did you do this?\r\nLacy Hutchison: Literally like 10 min ago\r\nDrew: I am going to send you an email on how to fix this...should I send it to mailto:lacy@bondedinspections.com.\r\nLacy Hutchison: yes\r\nDrew: I just sent that to you. Let me know if you have any questions.\r\nLacy Hutchison: ok thank you\r\nLacy Hutchison: I cant log in with my email anymore. Does that mean my email doesnt exist in the compliance solutions systme anymore\r\nDrew: Do you have a moment for a quick phone call with one of my Customer Service Reps?\r\nLacy Hutchison: Yes\r\nDrew: Swell, what is a good number for him to reach you at?\r\nLacy Hutchison: tel:9722760846\r\nDrew: Very well. I will have someone call you within the next 5 minutes.\r\nThe party has left.  Chat has ended.\r\n'),
('229228871pj', 1604590345, 1604591251, 2, 23, 0, 7, 0, 0, 5, 0, 3092, 139, 0, 0, 0, 'Chelsea Alsdorf', 'calsdorf@hveapc.com', '72.89.144.162', '7e196af7973cdbfa34deac320a04457d', 'Name-_-Chelsea Alsdorf-cus-Email-_-calsdorf@hveapc.com-cus-Please provide a brief description of how we can help:-_-Need copy of certification for employee-cus-', 'Can we get a copy of the OSHA certification done for employee names Richard Dillman?', '<div class=\'ca\'><i>Can we get a copy of the OSHA certification done for employee names Richard Dillman?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590370_co>:</b></span> Hello.  One moment please while I look this student up.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590419_co>:</b></span> I do not see a Richard Dillman in our system. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590432_co>:</b></span> What company is he with when he completed the training?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590451_cv>:</b></span> Hudson Valley Engineering, or HVEA</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590479_cv>:</b></span> Sorry his last name has two n\'s. So it\'s Dillmann</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590490_co>:</b></span> I will check again</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590495_cv>:</b></span> thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590652_co>:</b></span> Okay I see he has completed the OSHA 10 Hr training.  He should be able to print the certificate from the training site with red vector and the official certificate would have been sent between 6-8 weeks after completion by OSHA.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590730_cv>:</b></span> The technician is on a site right now and is unable to print the certificate. The safety manager on site needs a copy. Is there any way we can have it emailed over to us so we can forward it to the client?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590925_co>:</b></span> I do not have access to his account with red vector.  I can send you his log in information and the link to the site he should be able to download or print a copy there.  If there is issues then Red Vector is the company that would need to assist you with that certification since they are the host of the training.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604590966_co>:</b></span> I will send you and Richard an email now with his Red Vector log in credentials.  I will include Red Vectors number as well if there are issues.   </div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604590991_cv>:</b></span> Thank you, I appreciate your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604591155_co>:</b></span> Of course.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea Alsdorf<timestamp_1604591232_cv>:</b></span> Nope, that was it. Thank you again!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604591244_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'Can we get a copy of the OSHA certification done for employee names Richard Dillman?\r\nTiffany has joined the chat.\r\nTiffany: Hello.  One moment please while I look this student up.  \r\nTiffany: I do not see a Richard Dillman in our system. \r\nTiffany: What company is he with when he completed the training?\r\nChelsea Alsdorf: Hudson Valley Engineering, or HVEA\r\nChelsea Alsdorf: Sorry his last name has two n\'s. So it\'s Dillmann\r\nTiffany: I will check again\r\nChelsea Alsdorf: thank you\r\nTiffany: Okay I see he has completed the OSHA 10 Hr training.  He should be able to print the certificate from the training site with red vector and the official certificate would have been sent between 6-8 weeks after completion by OSHA.  \r\nChelsea Alsdorf: The technician is on a site right now and is unable to print the certificate. The safety manager on site needs a copy. Is there any way we can have it emailed over to us so we can forward it to the client?\r\nTiffany: I do not have access to his account with red vector.  I can send you his log in information and the link to the site he should be able to download or print a copy there.  If there is issues then Red Vector is the company that would need to assist you with that certification since they are the host of the training.  \r\nTiffany: I will send you and Richard an email now with his Red Vector log in credentials.  I will include Red Vectors number as well if there are issues.   \r\nChelsea Alsdorf: Thank you, I appreciate your help.\r\nTiffany: Of course.  Is there anything else I can assist you with?\r\nChelsea Alsdorf: Nope, that was it. Thank you again!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('229251178bm', 1604612702, 1604614182, 2, 23, 0, 3, 0, 0, 5, 0, 6298, 0, 0, 0, 0, 'Michael Keen', 'mkeen@cecinc.com', '12.235.212.66', '379cbb6bf3e35640baea4a9688acf0ce', 'Name-_-Mike Keen-cus-Email-_-mkeen@cecinc.com-cus-Please provide a brief description of how we can help:-_-online access-cus-', 'How do I login for online class?', '<div class=\'ca\'><i>How do I login for online class?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612727_co>:</b></span> One moment please while I look you up.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612767_cv>:</b></span> Order #10147</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612877_co>:</b></span> I see you were invited to do the training.  You will need to click a link in the email you received which says accept the invitation </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612897_cv>:</b></span> I did then it asks me to login and I don\'t have login info</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612900_co>:</b></span> Once you do this you can see up a password and your email address is your user name</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604612921_co>:</b></span> It should prompt you to set a password</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612938_cv>:</b></span> it doesn\'t</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604612970_cv>:</b></span> The email address and password combination is invalid. Please try again. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613019_co>:</b></span> There may be two links in the email that was sent to you.  What does the link say that you clicked on?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613050_cv>:</b></span> Log in to get started</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613074_cv>:</b></span> You purchased:<br>8-Hour OSHA HAZWOPER Annual Refresher - Online Training (1 seat)<br>Log in to get started<br>After logging in, you\'ll be able to invite users to participate.<br>If you have questions, please contact us at <a href=\'mailto:registration@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>registration@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a> Ext. 1.<br>Chat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613117_co>:</b></span> I will resend the course invite which should work.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613127_cv>:</b></span> Thanks.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613135_co>:</b></span> Just sent it.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613185_co>:</b></span> Please let me know what the link option are since this email goes out through the system.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613217_cv>:</b></span> just a minute I think it got caught in my spam filter</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613233_co>:</b></span> Alrighty</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613380_co>:</b></span> Let me know if you are able to get logged in.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613393_cv>:</b></span> I don\'t see it in my inbox or spam filter</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613462_co>:</b></span> I am not sure why it has not come through yet.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613517_co>:</b></span> Can I send it to your personal email address maybe that will work better.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613539_cv>:</b></span> <a href=\'mailto:mkeen@mail.usf.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@mail.usf.edu</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613627_co>:</b></span> Okay I just had it resent to that email address.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613701_co>:</b></span> Please let me know if you receive it.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613787_cv>:</b></span> still checking</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613829_cv>:</b></span> I got it. It seems to have taken me to a login page I can add a password. Thanks.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613880_co>:</b></span> Of course.  After you set your password would you like me to change the email on your account back to the company email address?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613915_cv>:</b></span> Yes. I am logged in and password is set. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613944_co>:</b></span> Please log out for a moment and I will update the email to <a href=\'mailto:mkeen@cecinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@cecinc.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604613976_cv>:</b></span> i\'m out</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604613990_co>:</b></span> Now try and log back in using <a href=\'mailto:mkeen@cecinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mkeen@cecinc.com</a>  as the email (username) and the password you created.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604614107_cv>:</b></span> it worked, thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614109_co>:</b></span> Were you able to log back in successfully?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614133_co>:</b></span> My pleasure.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Michael Keen<timestamp_1604614157_cv>:</b></span> No, have a good day.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1604614175_co>:</b></span> You have a wonderful day as well!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'How do I login for online class?\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up.\r\nMichael Keen: Order #10147\r\nTiffany: I see you were invited to do the training.  You will need to click a link in the email you received which says accept the invitation \r\nMichael Keen: I did then it asks me to login and I don\'t have login info\r\nTiffany: Once you do this you can see up a password and your email address is your user name\r\nTiffany: It should prompt you to set a password\r\nMichael Keen: it doesn\'t\r\nMichael Keen: The email address and password combination is invalid. Please try again. \r\nTiffany: There may be two links in the email that was sent to you.  What does the link say that you clicked on?\r\nMichael Keen: Log in to get started\r\nMichael Keen: You purchased:8-Hour OSHA HAZWOPER Annual Refresher - Online Training (1 seat)Log in to get startedAfter logging in, you\'ll be able to invite users to participate.If you have questions, please contact us at mailto:registration@csregs.com or call tel:3033079220 Ext. 1.Chat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nTiffany: I will resend the course invite which should work.\r\nMichael Keen: Thanks.\r\nTiffany: Just sent it.  \r\nTiffany: Please let me know what the link option are since this email goes out through the system.  \r\nMichael Keen: just a minute I think it got caught in my spam filter\r\nTiffany: Alrighty\r\nTiffany: Let me know if you are able to get logged in.\r\nMichael Keen: I don\'t see it in my inbox or spam filter\r\nTiffany: I am not sure why it has not come through yet.\r\nTiffany: Can I send it to your personal email address maybe that will work better.\r\nMichael Keen: mailto:mkeen@mail.usf.edu\r\nTiffany: Okay I just had it resent to that email address.\r\nTiffany: Please let me know if you receive it.\r\nMichael Keen: still checking\r\nMichael Keen: I got it. It seems to have taken me to a login page I can add a password. Thanks.\r\nTiffany: Of course.  After you set your password would you like me to change the email on your account back to the company email address?\r\nMichael Keen: Yes. I am logged in and password is set. \r\nTiffany: Please log out for a moment and I will update the email to mailto:mkeen@cecinc.com \r\nMichael Keen: i\'m out\r\nTiffany: Now try and log back in using mailto:mkeen@cecinc.com  as the email (username) and the password you created.  \r\nMichael Keen: it worked, thank you.\r\nTiffany: Were you able to log back in successfully?\r\nTiffany: My pleasure.  Is there anything else I can assist you with?\r\nMichael Keen: No, have a good day.\r\nTiffany: You have a wonderful day as well!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('229766791yv', 1605128285, 1605129145, 2, 23, 0, 9, 0, 0, 0, 0, 3463, 0, 0, 0, 0, 'Joe Burdick', 'joseph.burdick@aptim.com', '67.43.105.215', '031e7c4d803932df3461a759de7c0fa6', 'Name-_-Joe Burdick-cus-Email-_-joseph.burdick@aptim.com-cus-Please provide a brief description of how we can help:-_-scheduling live portion of OSHA 40 Hyrbird Option-cus-', 'Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?', '<div class=\'ca\'><i>Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128301_co>:</b></span> Good afternoon!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128359_co>:</b></span> After completing the online portion of the 40-Hour HAZWOPER Hybrid training a student receives a voucher to complete the hands-on portion within 6 months.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128477_co>:</b></span> We host the hands on training classes at the same time as our 8-Hour HAZWOPER Refresher courses.  If you follow this web address: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a>  ...these are the currently scheduled classes.  We are coming to the end of the year so someof our locations are no longer scheduled for a class.  Our 2021 schedule is yet to be released.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128535_co>:</b></span> The closest locations to UT will probably be our Las Vegas, NV location or the Denver, CO location</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128575_cv>:</b></span> Ok, thank you for the prompt follow-up!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128592_co>:</b></span> My pleasure! Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128609_cv>:</b></span> Not at the moment. Thx.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128651_co>:</b></span> We do have an agreement with APTIM that offers APTIM employees a 25% discount on most of our training courses.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128723_co>:</b></span> The discount code if you choose to register with Compliance Solutions is: 2013004589-25</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128796_cv>:</b></span> Yes, I was aware of that and we appreciate it.  I have a number of folks that do their 8 hour annual refreshers via Compliance Solutions.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128821_co>:</b></span> Wonderful! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128836_co>:</b></span> SOme folks are no aware due to less of a training need.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128861_co>:</b></span> Well, if you need anything else please let us know!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605128899_co>:</b></span> Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605128949_cv>:</b></span> thanks, and you as well</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Good Afternoon. I will soon have a new hire in the Salt Lake City, UT area that requires OSHA 40 Hour HAZWOPER.  I am considering enrolling her in your Hybrid option, but need to know if you have classes in the area to accommodate the \"live\" 8 hour portion.  If so, do you have a list of available dates, and also, after taking the Hybrid option, how much time before she needs to take the 8-hour live component?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: After completing the online portion of the 40-Hour HAZWOPER Hybrid training a student receives a voucher to complete the hands-on portion within 6 months.  \r\nTiffany: We host the hands on training classes at the same time as our 8-Hour HAZWOPER Refresher courses.  If you follow this web address: https://csregs.com/collections/8-hour-hazwoper-annual-refresher  ...these are the currently scheduled classes.  We are coming to the end of the year so someof our locations are no longer scheduled for a class.  Our 2021 schedule is yet to be released.  \r\nTiffany: The closest locations to UT will probably be our Las Vegas, NV location or the Denver, CO location\r\nJoe Burdick: Ok, thank you for the prompt follow-up!\r\nTiffany: My pleasure! Is there anything else I can assist you with?\r\nJoe Burdick: Not at the moment. Thx.\r\nTiffany: We do have an agreement with APTIM that offers APTIM employees a 25% discount on most of our training courses.\r\nTiffany: The discount code if you choose to register with Compliance Solutions is: 2013004589-25\r\nJoe Burdick: Yes, I was aware of that and we appreciate it.  I have a number of folks that do their 8 hour annual refreshers via Compliance Solutions.\r\nTiffany: Wonderful! \r\nTiffany: SOme folks are no aware due to less of a training need.  \r\nTiffany: Well, if you need anything else please let us know!\r\nTiffany: Have a wonderful day!\r\nJoe Burdick: thanks, and you as well\r\nChat closed by the operator. Chat has ended.\r\n'),
('229771258pg', 1605132753, 1605133211, 2, 23, 0, 11, 0, 0, 5, 0, 1962, 140, 0, 0, 0, 'Joe Burdick', 'joseph.burdick@aptim.com', '67.43.105.215', '031e7c4d803932df3461a759de7c0fa6', 'Name-_-Joe Burdick-cus-Email-_-joseph.burdick@aptim.com-cus-Please provide a brief description of how we can help:-_-Discount Code for APTIM-cus-', 'I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.', '<div class=\'ca\'><i>I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132762_co>:</b></span> Hello Joe! </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132768_co>:</b></span> I can do that!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132779_cv>:</b></span> great, thanks.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132794_co>:</b></span> 2013004589-25</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132815_cv>:</b></span> Thank you. I just had another one of my folks ask me for it.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132851_co>:</b></span> The first code works for most training courses and will give you a 25% discount. <br>If you are register 8-Hour refreshers it is 2013004589 since the discount is a bit higher.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132866_co>:</b></span> Sounds like perfect timing I suppose.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605132879_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605132977_cv>:</b></span> Perfect timing indeed!  Nothing else right now; thanks again for your prompt support.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605133004_co>:</b></span> Of course! Have a wonderful rest of your day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Joe Burdick<timestamp_1605133202_cv>:</b></span> you too!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I was chatting with Tiffany about an hour ago.  She provided me with the discount code for APTIM, but I didn\'t save it in time.  Can you please provide that to me.  Thanks in advance.\r\nTiffany has joined the chat.\r\nTiffany: Hello Joe! \r\nTiffany: I can do that!\r\nJoe Burdick: great, thanks.  \r\nTiffany: 2013004589-25\r\nJoe Burdick: Thank you. I just had another one of my folks ask me for it.\r\nTiffany: The first code works for most training courses and will give you a 25% discount. If you are register 8-Hour refreshers it is 2013004589 since the discount is a bit higher.\r\nTiffany: Sounds like perfect timing I suppose.\r\nTiffany: Is there anything else I can assist you with?\r\nJoe Burdick: Perfect timing indeed!  Nothing else right now; thanks again for your prompt support.\r\nTiffany: Of course! Have a wonderful rest of your day!\r\nJoe Burdick: you too!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229836830c6', 1605198321, 1605198842, 2, 23, 0, 6, 0, 0, 0, 0, 1690, 0, 0, 0, 0, 'Colleen', 'Colleen.moss@stantec.com', '107.77.196.159', 'c4f41fb0168654175570d38bff51fcd9', 'Name-_-Colleen-cus-Email-_-Colleen.moss@stantec.com-cus-Please provide a brief description of how we can help:-_-8 hour live session texas-cus-', 'Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? ', '<div class=\'ca\'><i>Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198327_co>:</b></span> Good morning Colleen.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Colleen<timestamp_1605198334_cv>:</b></span> Good morning </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198401_co>:</b></span> I will send you an email with a link to the schedule.  Once you look it over it there is any date you are interested in you can email me back or give our office a call.  The number number will be listed on the email I send.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Colleen<timestamp_1605198419_cv>:</b></span> Perfect! Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198461_co>:</b></span> Of course!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198513_co>:</b></span> I just sent the email.  Is there anything else I can assist you with?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198836_co>:</b></span> If there is anything else I can assist you with please respond to my email.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605198840_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hello, I completed the 32 hours online for hazwoper and need to register for the 8 hour live session. I am based out of Houston Texas and am looking for upcoming courses offered in either Houston, Dallas, or San Antonio. If there are any upcoming courses, how do I register? \r\nTiffany has joined the chat.\r\nTiffany: Good morning Colleen.\r\nColleen: Good morning \r\nTiffany: I will send you an email with a link to the schedule.  Once you look it over it there is any date you are interested in you can email me back or give our office a call.  The number number will be listed on the email I send.  \r\nColleen: Perfect! Thank you!\r\nTiffany: Of course!\r\nTiffany: I just sent the email.  Is there anything else I can assist you with?\r\nTiffany: If there is anything else I can assist you with please respond to my email.  \r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('229933210sb', 1605294696, 1605296114, 2, 23, 0, 5, 0, 0, 4, 0, 3044, 141, 0, 0, 0, 'Debbi', 'Deborah.j.dauth@nasa.gov', '156.68.162.168', 'ed191da2cf5c84b2fed56ef539b3a579', 'Name-_-Dauth-cus-Email-_-Deborah.j.dauth@nasa.gov-cus-Please provide a brief description of how we can help:-_-having problems logging in.-cus-', 'doesn\'t recognize either the password or email', '<div class=\'ca\'><i>doesn\'t recognize either the password or email</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294706_co>:</b></span> Good afternoon Debbi.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294721_co>:</b></span> Where are you trying to log into?  Which website.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294774_cv>:</b></span> I just ended a call with Aaron.  I\'m having difficulties logging into the admin portion so  I can check the status of the training </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294841_co>:</b></span>  Are you attempting to log in on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294892_cv>:</b></span> No:  <a href=\'http://csregs.com/account/login\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com/account/login</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294897_co>:</b></span> I will send you an email to reset your password as I can not see what that is but I do show your username/email is listed as: <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a> on your account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294930_co>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a></div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294940_co>:</b></span> I do not know why its pasting the email like that.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294953_co>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605294955_cv>:</b></span> <a href=\'mailto:Deborah.j.dauth@nasa.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Deborah.j.dauth@nasa.gov</a>  Your message is missing the d</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605294986_co>:</b></span> i do show the correct email on your account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605295015_co>:</b></span> Would you like me to send a password reset or do you want to try and log in at:  <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> </div><><div class=\'cv\'><span class=\'notranslate\'><b>Debbi<timestamp_1605295073_cv>:</b></span> Looks like I\'m there.   Thanks a lot!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605295086_co>:</b></span> Of course!  Is there anything else I can assist you with?</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'doesn\'t recognize either the password or email\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Debbi.\r\nTiffany: Where are you trying to log into?  Which website.\r\nDebbi: I just ended a call with Aaron.  I\'m having difficulties logging into the admin portion so  I can check the status of the training \r\nTiffany:  Are you attempting to log in on https://csregsonline.com/\r\nDebbi: No:  http://csregs.com/account/login\r\nTiffany: I will send you an email to reset your password as I can not see what that is but I do show your username/email is listed as: mailto:Deborah.j.dauth@nasa.gov on your account.  \r\nTiffany: mailto:Deborah.j.dauth@nasa.gov\r\nTiffany: I do not know why its pasting the email like that.\r\nTiffany: mailto:Deborah.j.dauth@nasa.gov \r\nDebbi: mailto:Deborah.j.dauth@nasa.gov  Your message is missing the d\r\nTiffany: i do show the correct email on your account.  \r\nTiffany: Would you like me to send a password reset or do you want to try and log in at:  https://csregsonline.com \r\nDebbi: Looks like I\'m there.   Thanks a lot!\r\nTiffany: Of course!  Is there anything else I can assist you with?\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230199417j6', 1605560883, 1605561487, 2, 23, 0, 16, 0, 0, 0, 0, 2753, 0, 0, 0, 0, 'Denis', 'dgarcia1@dekalbcountyga.gov', '50.237.148.4', 'ca9d7bf928278ac68d79bacbf507e2e3', 'Name-_-Denis-cus-Email-_-dgarcia1@dekalbcountyga.gov-cus-Please provide a brief description of how we can help:-_-Extend class time-cus-', 'Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?', '<div class=\'ca\'><i>Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605560906_co>:</b></span> Good afternoon Denis</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605560938_co>:</b></span> Let me look into your account. One moment please.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561004_co>:</b></span> I see you account will expire on 11/27/2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561073_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561095_cv>:</b></span> I work for the government and due to covid and personal matter I haven\'t done much</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561107_cv>:</b></span> I am over half way so I just need more time</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561113_co>:</b></span> I can offer a one time 30 day extension from the date of expiration bringing your course to 12/27/2020 at no fee.  After this date if the training does expire there would be a 25% reactivation fee to complete your training. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561167_cv>:</b></span> Can you do two months? </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561287_co>:</b></span> Yes.  New course expiration date is 01/27/2021.  This is all I have been approved to extend without charging the reactivation fee.  Your online portion needs to be completed by this time.  After completing the online course you will receive a voucher to complete the hands-on within 6 months.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561296_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561431_cv>:</b></span> ok</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561450_cv>:</b></span> Thank you so much!!!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561459_cv>:</b></span> this is all I needed! you are awesome!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Denis<timestamp_1605561465_cv>:</b></span> :)</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605561487_co>:</b></span> My pleasure! I hope you have a fantastic day!</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Hi, things have been very busy due to work. I am part of the front line work force in DeKalb County Government. So, I haven\'t been albe to finish the class. Is there a way the class can be extended?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Denis\r\nTiffany: Let me look into your account. One moment please.\r\nTiffany: I see you account will expire on 11/27/2020\r\nDenis: yes\r\nDenis: I work for the government and due to covid and personal matter I haven\'t done much\r\nDenis: I am over half way so I just need more time\r\nTiffany: I can offer a one time 30 day extension from the date of expiration bringing your course to 12/27/2020 at no fee.  After this date if the training does expire there would be a 25% reactivation fee to complete your training. \r\nDenis: Can you do two months? \r\nTiffany: Yes.  New course expiration date is 01/27/2021.  This is all I have been approved to extend without charging the reactivation fee.  Your online portion needs to be completed by this time.  After completing the online course you will receive a voucher to complete the hands-on within 6 months.  \r\nTiffany: Is there anything else I can assist you with?\r\nDenis: ok\r\nDenis: Thank you so much!!!\r\nDenis: this is all I needed! you are awesome!\r\nDenis: :)\r\nTiffany: My pleasure! I hope you have a fantastic day!\r\nThe party has left.  Chat has ended.\r\n'),
('2304399608d', 1605801437, 1605802057, 2, 23, 0, 10, 0, 0, 5, 0, 2271, 0, 0, 0, 0, 'karl howell', 'kthowell@co.shasta.ca.us', '192.159.8.111', 'a61969fb66b3095eab080baf07640df5', 'Name-_-karl howell-cus-Email-_-kthowell@co.shasta.ca.us-cus-Please provide a brief description of how we can help:-_-just purchased 8-Hour OSHA HAZWOPER clicked on get started no password-cus-', 'I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. ', '<div class=\'ca\'><i>I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801472_co>:</b></span> Hello.  You would click the link inside that email to accept the training and it will prompt you to set a password.</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801495_cv>:</b></span> click on the log in to get started?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801554_co>:</b></span> In the email there should another link option to click on somewhere above the log in to get started link I believe.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801705_cv>:</b></span> I got two emails one is an invoice and the other is course authorization: Your purchase has been processed and the first link going down the page is \"Log in to get started\" then there is the Begin a Chat session.</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801797_cv>:</b></span> i figured it out. it is using my old password from last year when I did the training. it just let me in.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801824_co>:</b></span> Wonderful news!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801849_co>:</b></span> Is there any other question or concern I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605801945_cv>:</b></span> what internet are you should use \"internet explore\" \"chrome\" \"firefox\"</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605801986_co>:</b></span> Any browser should work EXCEPT Internet Explorer.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>karl howell<timestamp_1605802000_cv>:</b></span> ok. thank you. hope you have a great day.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605802044_co>:</b></span> Have a wonderful day and amazing holiday next week!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I just purchased the 8-Hour OSHA HAZWOPER refresh online course. got the email to start but it did not come with an password. \r\nTiffany has joined the chat.\r\nTiffany: Hello.  You would click the link inside that email to accept the training and it will prompt you to set a password.\r\nkarl howell: click on the log in to get started?\r\nTiffany: In the email there should another link option to click on somewhere above the log in to get started link I believe.  \r\nkarl howell: I got two emails one is an invoice and the other is course authorization: Your purchase has been processed and the first link going down the page is \"Log in to get started\" then there is the Begin a Chat session.\r\nkarl howell: i figured it out. it is using my old password from last year when I did the training. it just let me in.\r\nTiffany: Wonderful news!\r\nTiffany: Is there any other question or concern I can assist you with?\r\nkarl howell: what internet are you should use \"internet explore\" \"chrome\" \"firefox\"\r\nTiffany: Any browser should work EXCEPT Internet Explorer.  \r\nkarl howell: ok. thank you. hope you have a great day.\r\nTiffany: Have a wonderful day and amazing holiday next week!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230540112za', 1605901605, 1605902313, 2, 23, 0, 8, 0, 0, 5, 0, 2978, 144, 0, 0, 0, 'Kathleen', 'kmccormac@geosyntec.com', '4.17.78.42', '6f1832ca27d1d2f5e9d6a8b83cd119d9', 'Name-_-McCormac-Miller-cus-Email-_-kmccormac@geosyntec.com-cus-Please provide a brief description of how we can help:-_-May have signed up for the wrong course-cus-', 'I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.', '<div class=\'ca\'><i>I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901618_co>:</b></span> Good afternoon Kathleen.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901625_cv>:</b></span> Good afternoon.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901635_co>:</b></span> One moment please while I look you up.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901640_cv>:</b></span> Thank you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605901910_co>:</b></span> Yes I see you registered for the regular online 40 HAZ.  I can add the 40 Hour Hybrid \"Supplemental\" to your account and you will only have to finish the remaining portion which is not included in your current account and the exam.  Then you will get the voucher to complete the hands-on training within 6 months.    </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901953_cv>:</b></span> So if I completed all the lessons I would just need to take the exam correct?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605901994_cv>:</b></span> Or are there more lessons in the hybrid model?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902009_cv>:</b></span> Either way that would be great.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902045_co>:</b></span> With the hybrid/supplemental training you need to complete additional training modules and have a total training time of approximately 40 hours.  So 8 additional hours.  If you refresh your training account you will see the new link to the supplemental training.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902070_cv>:</b></span> Thank you so so much! I really appreciate it!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902092_co>:</b></span> By completing the supplemental training you will not have to go back into your other link and do the exam since you will complete it in the new training link after complete the required modules.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902108_co>:</b></span> My pleasure.  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902132_cv>:</b></span> Nope that is it! Thank you!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1605902157_co>:</b></span> Of course! Have a wonderful day!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kathleen<timestamp_1605902167_cv>:</b></span> You too!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I meant to sign up for the hyprid course, but it looks like I signed up for the online and 8 hour in person. I am slightly confused.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Kathleen.  \r\nKathleen: Good afternoon.\r\nTiffany: One moment please while I look you up.  \r\nKathleen: Thank you.\r\nTiffany: Yes I see you registered for the regular online 40 HAZ.  I can add the 40 Hour Hybrid \"Supplemental\" to your account and you will only have to finish the remaining portion which is not included in your current account and the exam.  Then you will get the voucher to complete the hands-on training within 6 months.    \r\nKathleen: So if I completed all the lessons I would just need to take the exam correct?\r\nKathleen: Or are there more lessons in the hybrid model?\r\nKathleen: Either way that would be great.\r\nTiffany: With the hybrid/supplemental training you need to complete additional training modules and have a total training time of approximately 40 hours.  So 8 additional hours.  If you refresh your training account you will see the new link to the supplemental training.  \r\nKathleen: Thank you so so much! I really appreciate it!\r\nTiffany: By completing the supplemental training you will not have to go back into your other link and do the exam since you will complete it in the new training link after complete the required modules.  \r\nTiffany: My pleasure.  Is there anything else I can assist you with?\r\nKathleen: Nope that is it! Thank you!\r\nTiffany: Of course! Have a wonderful day!\r\nKathleen: You too!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230549962mb', 1605911428, 1605911428, 4, 22, 0, 0, 0, 0, 0, 0, 243, 0, 0, 0, 0, 'Megan Duncan', 'megand@a-bconstruction.net', '107.1.1.6', 'be58c67c11c56c4e4d9e6b57d81763c6', 'Name-_-Megan Duncan-cus-Email-_-megand@a-bconstruction.net-cus-Please provide a brief description of how we can help:-_-HAZWOPER Training-cus-', 'Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.', '<div class=\'ca\'><i>Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.</i></div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Following up on the price quote I requested on Wednesday. I sent it for 40-hour and refresher courses, but have not heard from anyone.\r\nThe party has left.  Chat has ended.\r\n'),
('2307918586q', 1606153353, 1606153575, 2, 23, 0, 12, 0, 0, 0, 0, 1728, 0, 0, 0, 0, 'Krista Jackson', 'krista.jackson@kuraray.com', '209.166.156.34', '065bbe5ce0e5faebf170ebd99981aef1', 'Name-_-Krista Jackson-cus-Email-_-Krista Jackson-cus-Please provide a brief description of how we can help:-_-Copy of receipt-cus-', 'I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. ', '<div class=\'ca\'><i>I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153364_co>:</b></span> Good afternoon Krista</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153375_cv>:</b></span> Hi Tiffany </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153378_co>:</b></span> Do you have an order number as well?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153392_cv>:</b></span> Let me see...</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153484_cv>:</b></span> No... I don\'t have the order number.  I don\'t think I received an email</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153508_co>:</b></span> What is the company name you listed on the registration?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153531_cv>:</b></span> You know what.... Nevermind. I did not order it with you all.  I\'m sorry</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153556_cv>:</b></span> Thank you and sorry to have bothered you.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606153556_co>:</b></span> No worries!  Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Krista Jackson<timestamp_1606153572_cv>:</b></span> No Malm.  Happy Holidays &  Be Safe</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I need to obtain a copy of a receipt that I paid for an employees online class on 11/13/2020 for a Douglas Nevill. \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Krista\r\nKrista Jackson: Hi Tiffany \r\nTiffany: Do you have an order number as well?\r\nKrista Jackson: Let me see...\r\nKrista Jackson: No... I don\'t have the order number.  I don\'t think I received an email\r\nTiffany: What is the company name you listed on the registration?\r\nKrista Jackson: You know what.... Nevermind. I did not order it with you all.  I\'m sorry\r\nKrista Jackson: Thank you and sorry to have bothered you.  \r\nTiffany: No worries!  Is there anything else I can assist you with?\r\nKrista Jackson: No Malm.  Happy Holidays &  Be Safe\r\nChat closed by the visitor. Chat has ended.\r\n'),
('230796737pv', 1606158232, 1606158518, 2, 23, 0, 10, 0, 0, 5, 0, 1880, 0, 0, 0, 0, 'Garrett Beels', 'gbeels@aemgroup.biz', '96.85.125.21', '7ce4778cfb742a1240792ed5b1ac391c', 'Name-_-Garrett Beels-cus-Email-_-gbeels@aemgroup.biz-cus-Please provide a brief description of how we can help:-_-40 Hazwoper Final-cus-', 'I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?', '<div class=\'ca\'><i>I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158257_cv>:</b></span> I live near Detroit</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158264_co>:</b></span> Hello Garrett.  I can send you an email with a link to review the scheduled classes for hands-on days if you would like.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158306_cv>:</b></span> Yes, please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158335_co>:</b></span> Just sent it!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158383_cv>:</b></span> So they are still running even though cover shut downs started up again?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158457_co>:</b></span> As of right now we are still holding classes with a COVID Safety Policy in place yes.  We will notify you of any changes to that.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606158458_co>:</b></span> You can email me back when you find a date and location you are interested in.  Before you request to be placed on the hands-on list please be sure you can attend that date since there are reschedule fee and no show fees. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158510_cv>:</b></span> Okay I will email you back the time I would like to attend</div><><div class=\'cv\'><span class=\'notranslate\'><b>Garrett Beels<timestamp_1606158513_cv>:</b></span> thank you</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I still need to do the 8 hour final with the dining and doffing of gear are there any times soon for me to attend to complete my training?\r\nTiffany has joined the chat.\r\nGarrett Beels: I live near Detroit\r\nTiffany: Hello Garrett.  I can send you an email with a link to review the scheduled classes for hands-on days if you would like.  \r\nGarrett Beels: Yes, please\r\nTiffany: Just sent it!\r\nGarrett Beels: So they are still running even though cover shut downs started up again?\r\nTiffany: As of right now we are still holding classes with a COVID Safety Policy in place yes.  We will notify you of any changes to that.\r\nTiffany: You can email me back when you find a date and location you are interested in.  Before you request to be placed on the hands-on list please be sure you can attend that date since there are reschedule fee and no show fees. \r\nGarrett Beels: Okay I will email you back the time I would like to attend\r\nGarrett Beels: thank you\r\nChat closed by the visitor. Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('230888853jw', 1606250319, 1606252125, 2, 23, 0, 9, 0, 0, 0, 0, 3823, 0, 0, 0, 0, 'Elliot Burggraf', 'elliot.burggraf@ii-vi.com', '108.60.96.44', '4482a2d15e0270ed59bd072a472ffbf9', 'Name-_-Han Kim-cus-Email-_-Han.kim@finisar.com-cus-Please provide a brief description of how we can help:-_-HazWoper Certificate-cus-', 'Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.', '<div class=\'ca\'><i>Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250354_co>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250442_co>:</b></span> One moment please while I look it up.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250564_co>:</b></span> I do see we mailed the certificate to the company back in July.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250611_co>:</b></span> We sent it via US Mail to 41762 Christy Street Fremont CA 94538 Attention: Andrew Sherman</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250678_co>:</b></span> Do you need to receive a re-issued copy?  I can send you an email with the details on how to request one.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250766_co>:</b></span> I just sent over the email with the information on how to request the certificate.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606250864_cv>:</b></span> Thank you so much for your help. I believe Andrew Sherman had left the company and the current EHS Engineer does not have any record of receipt. To order the re-issue copy we would pay the $10?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606250922_co>:</b></span> Yes and if you are not with Flint Hills we will need the authorization form completed allowing us to release the certificate to you.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251028_cv>:</b></span> Are you certain Flint Hills is the correct company on record for Han Kim. Company should have been Finisar Corp. And training should have been given around february the 18th?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251077_co>:</b></span> Oh excuse me you are correct it is Finisar Corporation</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251136_co>:</b></span> Han did complete the training on 2/20/2020</div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251213_cv>:</b></span> Would Finisar Corporation being acquired by II-VI Inc. require an authorization form?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251312_co>:</b></span> No it should not.  I will have to look into the acquisition and update the record with notes  Will the company name be changed to II-VI Inc?  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606251446_cv>:</b></span> Yes the company name has changed from Finisar Corporation to II-VI Incorporated. Thank you so much for all your help.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251540_co>:</b></span> Of course.  We have two accounts for Finisar one in CA and one in TX are both locations changed?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Elliot Burggraf<timestamp_1606252050_cv>:</b></span> The Allen Texas Facility has closed but we do have a facility in Sherman, TX. I am unsure if they area using legacy company name for trainings but it is also a II-VI Inc. Facility now.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252125_co>:</b></span> Alrighty.  Thank you so much. I will have the accounts updated.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Han Kim attended a HazWoper course earlier this year and we are waiting for the certificate he would typically receive for completing the training. How could we go about requesting the certificate. Nirap Sainju was the initial Finisar employee who requested the training.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon\r\nTiffany: One moment please while I look it up.\r\nTiffany: I do see we mailed the certificate to the company back in July.  \r\nTiffany: We sent it via US Mail to 41762 Christy Street Fremont CA 94538 Attention: Andrew Sherman\r\nTiffany: Do you need to receive a re-issued copy?  I can send you an email with the details on how to request one.\r\nTiffany: I just sent over the email with the information on how to request the certificate.  \r\nElliot Burggraf: Thank you so much for your help. I believe Andrew Sherman had left the company and the current EHS Engineer does not have any record of receipt. To order the re-issue copy we would pay the $10?\r\nTiffany: Yes and if you are not with Flint Hills we will need the authorization form completed allowing us to release the certificate to you.  \r\nElliot Burggraf: Are you certain Flint Hills is the correct company on record for Han Kim. Company should have been Finisar Corp. And training should have been given around february the 18th?\r\nTiffany: Oh excuse me you are correct it is Finisar Corporation\r\nTiffany: Han did complete the training on 2/20/2020\r\nElliot Burggraf: Would Finisar Corporation being acquired by II-VI Inc. require an authorization form?\r\nTiffany: No it should not.  I will have to look into the acquisition and update the record with notes  Will the company name be changed to II-VI Inc?  \r\nElliot Burggraf: Yes the company name has changed from Finisar Corporation to II-VI Incorporated. Thank you so much for all your help.\r\nTiffany: Of course.  We have two accounts for Finisar one in CA and one in TX are both locations changed?\r\nElliot Burggraf: The Allen Texas Facility has closed but we do have a facility in Sherman, TX. I am unsure if they area using legacy company name for trainings but it is also a II-VI Inc. Facility now.\r\nTiffany: Alrighty.  Thank you so much. I will have the accounts updated.\r\nThe party has left.  Chat has ended.\r\n'),
('2308904038s', 1606251883, 1606252589, 2, 23, 0, 11, 0, 0, 0, 0, 3273, 0, 0, 0, 0, 'Ashley', 'ashley.koehler@gwplc.com', '12.9.73.68', 'f22b1cef31ad2cbb30ea5b91a64991ce', 'Name-_-Ashley Koehler-cus-Email-_-ashley.koehler@gwplc.com-cus-Please provide a brief description of how we can help:-_-Registration Confirmation-cus-', 'I just placed an order but only the payer received a confirmation and not me (the person taking the training)', '<div class=\'ca\'><i>I just placed an order but only the payer received a confirmation and not me (the person taking the training)</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251893_co>:</b></span> Good afternoon!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606251899_cv>:</b></span> hi</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251912_co>:</b></span> One moment please while I look the order up</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606251920_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606251992_co>:</b></span> I see you have registered for a VILT training course.  We will manually process this order and you will get an email from us.  The other email that was sent out was an automatic email from the system.  But I do see you listed as the student.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252029_cv>:</b></span> ok, well I am the student</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252057_cv>:</b></span> there was a bit of time between the first page and the payment page, so maybe it cleared my info</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252079_cv>:</b></span> what do i need to do to make sure that I am listed as the student and am receiving the class details?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252186_co>:</b></span> I do show you as the student.  So once we finish manually processing the order we will send the confirmation information to your email address of <a href=\'mailto:ashley.koehler@gwplc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>ashley.koehler@gwplc.com</a>.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252251_cv>:</b></span> OHHHH ok, my bad. I misread your response. Is there an approximate timeline of when I should receive the confirmation info?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252280_co>:</b></span> I do not should be today sometime though.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252290_cv>:</b></span> Ok. Thank you.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252301_cv>:</b></span> and Sorry again for my misunderstanding</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252301_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252305_cv>:</b></span> :)</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252309_cv>:</b></span> no thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252341_co>:</b></span> No worries! Have a wonderful day and a fabulous Thanksgiving!</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ashley<timestamp_1606252351_cv>:</b></span> you as well</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606252368_co>:</b></span> :)</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'I just placed an order but only the payer received a confirmation and not me (the person taking the training)\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nAshley: hi\r\nTiffany: One moment please while I look the order up\r\nAshley: ok\r\nTiffany: I see you have registered for a VILT training course.  We will manually process this order and you will get an email from us.  The other email that was sent out was an automatic email from the system.  But I do see you listed as the student.  \r\nAshley: ok, well I am the student\r\nAshley: there was a bit of time between the first page and the payment page, so maybe it cleared my info\r\nAshley: what do i need to do to make sure that I am listed as the student and am receiving the class details?\r\nTiffany: I do show you as the student.  So once we finish manually processing the order we will send the confirmation information to your email address of mailto:ashley.koehler@gwplc.com.  \r\nAshley: OHHHH ok, my bad. I misread your response. Is there an approximate timeline of when I should receive the confirmation info?\r\nTiffany: I do not should be today sometime though.  \r\nAshley: Ok. Thank you.\r\nAshley: and Sorry again for my misunderstanding\r\nTiffany: Is there anything else I can assist you with?\r\nAshley: :)\r\nAshley: no thanks\r\nTiffany: No worries! Have a wonderful day and a fabulous Thanksgiving!\r\nAshley: you as well\r\nTiffany: :)\r\nChat closed by the operator. Chat has ended.\r\n'),
('231397449g8', 1606758931, 1606760833, 2, 23, 0, 13, 0, 0, 0, 0, 7926, 0, 0, 0, 0, 'Emmy', 'emmy_tsang@wreco.com', '96.95.214.89', '84fcd9b389bda1f23f52d3de37d081c0', 'Name-_-emmy-cus-Email-_-emmy_Tsang@wreco.com-cus-Please provide a brief description of how we can help:-_-I am having trouble logging into the account-cus-', 'I am having trouble logging into the account', '<div class=\'ca\'><i>I am having trouble logging into the account</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758956_cv>:</b></span> Hi Tiffany - I am unable to log into my account</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758968_cv>:</b></span> I hold the account for WRECO and assign licenses normally </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606758983_co>:</b></span> One moment please while I look you up.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606758984_cv>:</b></span> I wanted to check to see if one of our staff completed their hazwoper refresher for 2020</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759068_co>:</b></span> Alrighty.  I can do that for you at this time as well if you provide me with the students name.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759083_cv>:</b></span> Cuyler Stapelmann</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759100_cv>:</b></span> I would like to also be able to access the account as some point in case I need to assign licenses again</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759134_co>:</b></span> What is the error you are getting when trying to log in?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759190_cv>:</b></span> when I tried to login - it says incorrect pw or username</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759197_cv>:</b></span> when I tried to reset the pw it says: </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759198_cv>:</b></span> Sorry, looks like something went wrong. Please correct the following and submit again:<br><br>No account found with that email.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759225_co>:</b></span>  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759262_cv>:</b></span> I see...</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759278_cv>:</b></span> I can invite him again</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759286_cv>:</b></span> once I have access to the account</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759289_co>:</b></span> I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759297_co>:</b></span> Yes you can!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759306_co>:</b></span> Let me look into this one moment please</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759313_cv>:</b></span> thanks</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759525_co>:</b></span> Are you using the following email: <a href=\'mailto:emmy_tsang@wreco.com\' target=\'_blank\' rel=\'noopener noreferrer\'>emmy_tsang@wreco.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759541_cv>:</b></span> yes</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759601_cv>:</b></span> <div style=\'padding: 5px; margin-bottom: 5px;\' class=\'info_neutral\'><a href=\'https://cs-chatsupport.com/support/view.php?file=VCu2tW.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/VCu2tW.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>VCu2tW.png</a></div> </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759673_co>:</b></span> It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759839_cv>:</b></span> it still doesn\'t work when I try another browser</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759870_cv>:</b></span> I tried resetting the pw with my email and it says my account doesnt exist</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759892_co>:</b></span> Which browser(s) are you using? Did you try to clear your cache and cookies?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759917_cv>:</b></span> i tried chrome and internet explorer</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606759934_cv>:</b></span> i am not sure how to clear </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759967_co>:</b></span> Internet Explorer will always have issue but all other browsers should work.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759987_co>:</b></span> I can walk you through clearing your cookies and cache with Chrome. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760061_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760070_cv>:</b></span> will this remove all my passwords</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760076_cv>:</b></span> saved for other sites?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760084_cv>:</b></span> I would prefer if we didn\'t</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760182_co>:</b></span> If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760192_cv>:</b></span> ok</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760207_co>:</b></span> I will double check to ensure it wont before we do it.  Give me one moment please</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760347_co>:</b></span> Okay.  Are you on Google Chrome?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760354_cv>:</b></span> yes</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760452_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760463_cv>:</b></span> yes i am there</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760535_co>:</b></span> Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760578_co>:</b></span> After you open this section it says Basic or advanced you want to be under the advance option </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760632_co>:</b></span> At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760633_cv>:</b></span> ok I am there</div><><div class=\'cv\'><span class=\'notranslate\'><b>Emmy<timestamp_1606760831_cv>:</b></span> ok thanks for your help!</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'I am having trouble logging into the account\r\nTiffany has joined the chat.\r\nEmmy: Hi Tiffany - I am unable to log into my account\r\nEmmy: I hold the account for WRECO and assign licenses normally \r\nTiffany: One moment please while I look you up.  \r\nEmmy: I wanted to check to see if one of our staff completed their hazwoper refresher for 2020\r\nTiffany: Alrighty.  I can do that for you at this time as well if you provide me with the students name.  \r\nEmmy: Cuyler Stapelmann\r\nEmmy: I would like to also be able to access the account as some point in case I need to assign licenses again\r\nTiffany: What is the error you are getting when trying to log in?\r\nEmmy: when I tried to login - it says incorrect pw or username\r\nEmmy: when I tried to reset the pw it says: \r\nEmmy: Sorry, looks like something went wrong. Please correct the following and submit again:No account found with that email.\r\nTiffany:  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. \r\nEmmy: I see...\r\nEmmy: I can invite him again\r\nEmmy: once I have access to the account\r\nTiffany: I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  \r\nTiffany: Yes you can!\r\nTiffany: Let me look into this one moment please\r\nEmmy: thanks\r\nTiffany: Are you using the following email: mailto:emmy_tsang@wreco.com\r\nEmmy: yes\r\nEmmy: https://cs-chatsupport.com/support/view.php?file=VCu2tW.png \r\nTiffany: It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  \r\nEmmy: it still doesn\'t work when I try another browser\r\nEmmy: I tried resetting the pw with my email and it says my account doesnt exist\r\nTiffany: Which browser(s) are you using? Did you try to clear your cache and cookies?\r\nEmmy: i tried chrome and internet explorer\r\nEmmy: i am not sure how to clear \r\nTiffany: Internet Explorer will always have issue but all other browsers should work.  \r\nTiffany: I can walk you through clearing your cookies and cache with Chrome. \r\nTiffany: In the upper right hand corner of the screen there are 3 horizontal dots \r\nEmmy: will this remove all my passwords\r\nEmmy: saved for other sites?\r\nEmmy: I would prefer if we didn\'t\r\nTiffany: If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  \r\nEmmy: ok\r\nTiffany: I will double check to ensure it wont before we do it.  Give me one moment please\r\nTiffany: Okay.  Are you on Google Chrome?\r\nEmmy: yes\r\nTiffany: In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.\r\nEmmy: yes i am there\r\nTiffany: Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data\r\nTiffany: After you open this section it says Basic or advanced you want to be under the advance option \r\nTiffany: At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  \r\nEmmy: ok I am there\r\nEmmy: ok thanks for your help!\r\nChat closed by the visitor. Chat has ended.\r\n'),
('231397705pu', 1606759216, 1606761558, 2, 23, 0, 11, 0, 0, 0, 0, 2930, 0, 0, 0, 0, 'Julio Lopez', 'jlopez@aerotek.com', '216.152.106.25', '6f72504586c9d40c2aaa554571c5513c', 'Name-_-Julio Lopez-cus-Email-_-Julio Lopez-cus-Please provide a brief description of how we can help:-_-Setting up someone for training-cus-', 'Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. ', '<div class=\'ca\'><i>Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759240_co>:</b></span> Welcome!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759250_co>:</b></span> Are you ordering an online course?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Julio Lopez<timestamp_1606759300_cv>:</b></span> Hello and yes it is the hybrid online course</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759376_co>:</b></span> So once you order an online course.  You will get an email to confirm your order and set up yourself a group admin password.  After you set up your password you can either accept the training for yourself or invite an employee to complete it.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759497_co>:</b></span> Then the student will receive an invitation email which they will need to accept and create a password for their account.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606759727_co>:</b></span> After the student sets up the online account and accepts the training they have 100 days to complete the online training.  After the online portion is completed they can call our office or send an email in if they prefer to set up their hands-on class.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Julio Lopez<timestamp_1606760287_cv>:</b></span> Thank you Tiffany. I did receive a confirmation that my order is complete. I am assuming the group admin email will bes eperate?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760408_co>:</b></span> You will receive two emails.  One confirming the order and one to set up your account basically.  I will look into your order.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606760800_co>:</b></span> Alrighty you should received the other email now.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761094_co>:</b></span> Julio since we are setting up a new account for your location can you tell me if you are the EHS contact or the main contact who we should get in touch with for all training needs?  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761267_co>:</b></span> Julio are you still there?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761462_co>:</b></span> If there is anything else I can assist you with please let me know.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606761470_co>:</b></span> Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hello, This is our first time partnering with an outside companies in training and I wanted to see how we would set them up after ordering the particular training. \r\nTiffany has joined the chat.\r\nTiffany: Welcome!\r\nTiffany: Are you ordering an online course?\r\nJulio Lopez: Hello and yes it is the hybrid online course\r\nTiffany: So once you order an online course.  You will get an email to confirm your order and set up yourself a group admin password.  After you set up your password you can either accept the training for yourself or invite an employee to complete it.  \r\nTiffany: Then the student will receive an invitation email which they will need to accept and create a password for their account.  \r\nTiffany: After the student sets up the online account and accepts the training they have 100 days to complete the online training.  After the online portion is completed they can call our office or send an email in if they prefer to set up their hands-on class.  \r\nJulio Lopez: Thank you Tiffany. I did receive a confirmation that my order is complete. I am assuming the group admin email will bes eperate?\r\nTiffany: You will receive two emails.  One confirming the order and one to set up your account basically.  I will look into your order.\r\nTiffany: Alrighty you should received the other email now.  \r\nTiffany: Julio since we are setting up a new account for your location can you tell me if you are the EHS contact or the main contact who we should get in touch with for all training needs?  \r\nTiffany: Julio are you still there?\r\nTiffany: If there is anything else I can assist you with please let me know.\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('231404615ta', 1606766104, 1606766418, 2, 23, 0, 6, 0, 0, 0, 0, 3035, 0, 0, 0, 0, 'Tammy Lutz-Rechtin', 'tlutzrec@uark.edu', '76.220.100.31', '98a91b828318dd2902bee7e846720693', 'Name-_-Tammy Lutz-Rechtin-cus-Email-_-tlutzrec@uark.edu-cus-Please provide a brief description of how we can help:-_-I can no longer access my account with my library passwith my -cus-', 'need access to my account', '<div class=\'ca\'><i>need access to my account</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766113_co>:</b></span> Good afternoon!</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766132_co>:</b></span> What seems to be the issues?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766160_cv>:</b></span> I can no longer login. It says my email: <a href=\'mailto:tlutzrec@uark.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>tlutzrec@uark.edu</a> no longer is valid</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766173_cv>:</b></span> <div style=\'padding: 5px; margin-bottom: 5px;\' class=\'info_neutral\'><a href=\'https://cs-chatsupport.com/support/view.php?file=NiAG5M.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/NiAG5M.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>NiAG5M.png</a></div> </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766186_co>:</b></span> Which browser are you using to log in with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766193_cv>:</b></span> chrome</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766221_co>:</b></span> This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766222_cv>:</b></span> I took a lot of courses in April </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766246_co>:</b></span> Would you like me to walk you through clearing your cookies and cache?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766273_co>:</b></span> I am not sure if you saw my previous message which states: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766287_cv>:</b></span> no I do that regularly. I use edge and it worked.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766331_co>:</b></span> Alrighty.  Would you still like assistance logging in with Chrome, or are you all set?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Lutz-Rechtin<timestamp_1606766346_cv>:</b></span> all set</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606766370_co>:</b></span> Wonderful!  Have an amazing day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'need access to my account\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: What seems to be the issues?\r\nTammy Lutz-Rechtin: I can no longer login. It says my email: mailto:tlutzrec@uark.edu no longer is valid\r\nTammy Lutz-Rechtin: https://cs-chatsupport.com/support/view.php?file=NiAG5M.png \r\nTiffany: Which browser are you using to log in with?\r\nTammy Lutz-Rechtin: chrome\r\nTiffany: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nTammy Lutz-Rechtin: I took a lot of courses in April \r\nTiffany: Would you like me to walk you through clearing your cookies and cache?\r\nTiffany: I am not sure if you saw my previous message which states: This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nTammy Lutz-Rechtin: no I do that regularly. I use edge and it worked.\r\nTiffany: Alrighty.  Would you still like assistance logging in with Chrome, or are you all set?\r\nTammy Lutz-Rechtin: all set\r\nTiffany: Wonderful!  Have an amazing day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('231409935s3', 1606771401, 1606772302, 2, 23, 0, 9, 0, 0, 0, 0, 2838, 0, 0, 0, 0, 'Steven', 'valenzuelasteven68@gmail.com', '96.85.142.246', '1ea8357410c7ffb57904e7082346b8c0', 'Name-_-Valenzuela -cus-Email-_-valenzuelasteven68@gmail.com-cus-Please provide a brief description of how we can help:-_-I didn’t know about not going into the second try -cus-', 'I got a email says before I try do it again I need to talked to you guys ', '<div class=\'ca\'><i>I got a email says before I try do it again I need to talked to you guys </i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771452_co>:</b></span> Good afternoon.  How can I assist you?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771525_cv>:</b></span> Good afternoon I tried passed my hazwoper 40 last test but I didn’t know you guys send me an email until today I’m on my last try </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771541_co>:</b></span> With the online training you have 3 attempts to pass the course at a 70% or better.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771589_co>:</b></span> It does state on the exam page before you enter the exam that you have 3 attempts to pass the exam with a 70% or better.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771642_cv>:</b></span> I fail twice but I didn’t know I needed to contact you guys until today when I saw the email saying before I try again to talked to customer services </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606771771_co>:</b></span> You only need to talk to customer service if there is a technical issue or you have questions prior to taking the exam again. If you receive a failing score you should go back through the course and study and review the module quizzes to ensure you know the materials.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Steven<timestamp_1606771870_cv>:</b></span> Oh okay what about if i do not pass at all do I have to pay and take the course again </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772072_co>:</b></span> The policy is students have 3 chances to complete and pass the online course exam with a 70% or better. If a student fails all three times the student would need to re-register/pay/complete the course again in it\'s entirety before they have another attempt to pass the exam with a 70% or better.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772092_co>:</b></span> Are you able to log into the exam at this time?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772230_co>:</b></span> I show two failed scores recorded and I am unsure of the third score when you started the exam on 11/27/2020 at 3:34pm so I want to be sure whether you can access the exam or not.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606772302_co>:</b></span> Usually once you start the exam you are unable to leave or you will be recorded with a failing/incomplete score.  </div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I got a email says before I try do it again I need to talked to you guys \r\nTiffany has joined the chat.\r\nTiffany: Good afternoon.  How can I assist you?\r\nSteven: Good afternoon I tried passed my hazwoper 40 last test but I didn’t know you guys send me an email until today I’m on my last try \r\nTiffany: With the online training you have 3 attempts to pass the course at a 70% or better.\r\nTiffany: It does state on the exam page before you enter the exam that you have 3 attempts to pass the exam with a 70% or better.  \r\nSteven: I fail twice but I didn’t know I needed to contact you guys until today when I saw the email saying before I try again to talked to customer services \r\nTiffany: You only need to talk to customer service if there is a technical issue or you have questions prior to taking the exam again. If you receive a failing score you should go back through the course and study and review the module quizzes to ensure you know the materials.  \r\nSteven: Oh okay what about if i do not pass at all do I have to pay and take the course again \r\nTiffany: The policy is students have 3 chances to complete and pass the online course exam with a 70% or better. If a student fails all three times the student would need to re-register/pay/complete the course again in it\'s entirety before they have another attempt to pass the exam with a 70% or better.  \r\nTiffany: Are you able to log into the exam at this time?\r\nTiffany: I show two failed scores recorded and I am unsure of the third score when you started the exam on 11/27/2020 at 3:34pm so I want to be sure whether you can access the exam or not.\r\nTiffany: Usually once you start the exam you are unable to leave or you will be recorded with a failing/incomplete score.  \r\nThe party has left.  Chat has ended.\r\n'),
('2315638109q', 1606925276, 1606925993, 4, 22, 0, 22, 0, 0, 0, 0, 1379, 0, 0, 0, 0, 'Brenda Herrington', 'brenda.herrington@romerlabs.com', '71.86.24.54', 'b5508a6a33d39cbbe02a9177d49d2700', 'Name-_-Brenda Herrington-cus-Email-_-Brenda Herrington-cus-Please provide a brief description of how we can help:-_-Brenda Herrington-cus-', 'I have finished the IATA course but cannot find the final exam\r\n', '<div class=\'ca\'><i>I have finished the IATA course but cannot find the final exam\r\n</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925331_co>:</b></span> Hello Brenda, give me one moment while I pull you up in my system.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925487_co>:</b></span> I just looked at your progress, and while you have passed the previous section...an hour is required on that section. You still need to complete 22 minutes and 52 seconds.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925725_cv>:</b></span> I didn\'t see that listed anywhere!  Thanks</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925796_cv>:</b></span> How will I know when I have enough time?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Brenda Herrington<timestamp_1606925923_cv>:</b></span> does it show somewhere?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1606925993_co>:</b></span> Good question. I would just get back into that section and go through some modules while keeping an eye on your time in there. Don\'t let it become idle as it will log you off. I hope this is helpful.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'I have finished the IATA course but cannot find the final exam\r\n\r\nDrew has joined the chat.\r\nDrew: Hello Brenda, give me one moment while I pull you up in my system.\r\nDrew: I just looked at your progress, and while you have passed the previous section...an hour is required on that section. You still need to complete 22 minutes and 52 seconds.\r\nBrenda Herrington: I didn\'t see that listed anywhere!  Thanks\r\nBrenda Herrington: How will I know when I have enough time?\r\nBrenda Herrington: does it show somewhere?\r\nDrew: Good question. I would just get back into that section and go through some modules while keeping an eye on your time in there. Don\'t let it become idle as it will log you off. I hope this is helpful.\r\nThe party has left.  Chat has ended.\r\n'),
('231580333ym', 1606941837, 1606942247, 2, 23, 0, 19, 0, 0, 0, 0, 1241, 0, 0, 0, 0, 'Liz', 'liz.mauro@pitkincounty.com', '65.38.144.66', 'f5406291033ee45242e3a0ad7928905a', 'Name-_-Liz Mauro-cus-Email-_-Liz Mauro-cus-Please provide a brief description of how we can help:-_-Liz Mauro-cus-', 'Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?', '<div class=\'ca\'><i>Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606941847_co>:</b></span> Good afternoon Liz.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606941865_co>:</b></span> I can email you a receipt</div><><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1606941919_cv>:</b></span> Ok, great, thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942086_co>:</b></span> I sent it over to you.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942095_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1606942140_cv>:</b></span> Got it, thank you!  Nope that\'s it for today, you\'ve been very helpful.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1606942164_co>:</b></span> My pleasure! Have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I need to get e receipt for the hazwoper refresher I took in November.  My log-in info does not work anymore, can you help me get a receipt please?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Liz.\r\nTiffany: I can email you a receipt\r\nLiz: Ok, great, thank you\r\nTiffany: I sent it over to you.\r\nTiffany: Is there anything else I can assist you with?\r\nLiz: Got it, thank you!  Nope that\'s it for today, you\'ve been very helpful.\r\nTiffany: My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('2316652242e', 1607026706, 1607026809, 2, 23, 0, 15, 0, 0, 0, 0, 1234, 0, 0, 0, 0, 'Gabriel Relich', 'gabriel.relich@aecom.com', '108.251.0.254', '674ab1c93146434213daac5cf839672f', 'Name-_-Gabriel Relich-cus-Email-_-gabriel.relich@aecom.com-cus-Please provide a brief description of how we can help:-_-New Restrictions / availability-cus-', 'With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)', '<div class=\'ca\'><i>With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026714_co>:</b></span> Good afternoon Gavriel.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026724_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026725_co>:</b></span> All our classes are still scheduled as planned.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026743_cv>:</b></span> Good to know, thank you.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607026785_co>:</b></span> We have seminar safety policy in place and we are following all guidelines for the training.    Is there anything else I can assist you with at this time?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Gabriel Relich<timestamp_1607026806_cv>:</b></span> No, thank you</div><><div class=\'cl\'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>', 'With the new restrictions coming into effect, are the Friday classroom portions expended to continue in December / January?  (I\'m aware nothing is 100% certain woth Covid)\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Gavriel.  \r\nGabriel Relich: Good afternoon\r\nTiffany: All our classes are still scheduled as planned.\r\nGabriel Relich: Good to know, thank you.  \r\nTiffany: We have seminar safety policy in place and we are following all guidelines for the training.    Is there anything else I can assist you with at this time?\r\nGabriel Relich: No, thank you\r\nChat closed by the visitor. Chat has ended.\r\n'),
('2316742169x', 1607035682, 1607035802, 4, 22, 0, 14, 0, 0, 0, 0, 1013, 0, 0, 0, 0, 'Ernesto ', 'ernesto.prendez@stocktonca.gov', '66.124.44.254', '2ee907f39635be0941eadd653766280e', 'Name-_-Prendez-cus-Email-_-ernesto.prendez@stocktonca.gov-cus-Please provide a brief description of how we can help:-_-Quote for On-site Training -cus-', 'Please provide me with a email address to send you the training information.  And you can return me a quote.', '<div class=\'ca\'><i>Please provide me with a email address to send you the training information.  And you can return me a quote.</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Ernesto <timestamp_1607035719_cv>:</b></span> hello</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607035732_co>:</b></span> Hello Ernesto, you can email me directly at <a href=\'mailto:drew.howell@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>drew.howell@csregs.com</a></div><><div class=\'cv\'><span class=\'notranslate\'><b>Ernesto <timestamp_1607035746_cv>:</b></span> Yes.  I sure will</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607035802_co>:</b></span> Sounds great. Looking forward to hearing from you and we will get you set up with a quote. Please include a return phone number, as I will probably have a couple extra questions.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Please provide me with a email address to send you the training information.  And you can return me a quote.\r\nDrew has joined the chat.\r\nErnesto : hello\r\nDrew: Hello Ernesto, you can email me directly at mailto:drew.howell@csregs.com\r\nErnesto : Yes.  I sure will\r\nDrew: Sounds great. Looking forward to hearing from you and we will get you set up with a quote. Please include a return phone number, as I will probably have a couple extra questions.\r\nThe party has left.  Chat has ended.\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('231999125sm', 1607360596, 1607361318, 4, 22, 0, 8, 0, 0, 0, 0, 2468, 0, 0, 0, 0, 'Allyson', 'allyson.osborn@arcadis.com', '174.222.8.63', '96f3ca60cdbdcbc28beafcdc25a5dba4', 'Name-_-Allyson-cus-Email-_-allyson.osborn@arcadis.com-cus-Please provide a brief description of how we can help:-_-In Person Question-cus-', 'Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?', '<div class=\'ca\'><i>Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?</i></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607360751_co>:</b></span> Hello Allyson, we are considered essential personnel. So, those courses are still being held and dates are accurate. With that being said, we won\'t officially confirm those classes until enough students sign up for them.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607360780_cv>:</b></span> Got it! One more question</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607360808_cv>:</b></span> Is there a time limit between when I finish the 32 hour inline course and when I take the 8 hour in person course?</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361011_co>:</b></span> As long as your are actively attempting to get your 8 hours in person than you should be safe. We aren\'t going to penalize anyone for classes not being confirmed due to a lack of students most likely due to the pandemic and the stay at home orders that you previously mentioned.</div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361163_co>:</b></span> Also, just so you know, we do offer a supplemental 8 hour online course that would produce a temporary certificate at no extra charge. You would still need to get your 8 hour hands on training done at some point, but If you need to get certified soon, this route would get you there for the time being.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361205_cv>:</b></span> Okay! Thank you for your help </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361253_co>:</b></span> My pleasure. Let me know if you would like me to sign you up for the supplemental online 8 hour.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361284_cv>:</b></span> I think I will do the 32 hour online and 8 hour in person </div><><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607361302_co>:</b></span> Understood. Have a great day.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Allyson<timestamp_1607361318_cv>:</b></span> You as well </div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><>', 'Hi, \r\nWith the recent Stay at Home Orders in California, I wanted to make sure that the 8 hour in person course is still available and dates in the future will still be held?\r\nDrew has joined the chat.\r\nDrew: Hello Allyson, we are considered essential personnel. So, those courses are still being held and dates are accurate. With that being said, we won\'t officially confirm those classes until enough students sign up for them.\r\nAllyson: Got it! One more question\r\nAllyson: Is there a time limit between when I finish the 32 hour inline course and when I take the 8 hour in person course?\r\nDrew: As long as your are actively attempting to get your 8 hours in person than you should be safe. We aren\'t going to penalize anyone for classes not being confirmed due to a lack of students most likely due to the pandemic and the stay at home orders that you previously mentioned.\r\nDrew: Also, just so you know, we do offer a supplemental 8 hour online course that would produce a temporary certificate at no extra charge. You would still need to get your 8 hour hands on training done at some point, but If you need to get certified soon, this route would get you there for the time being.\r\nAllyson: Okay! Thank you for your help \r\nDrew: My pleasure. Let me know if you would like me to sign you up for the supplemental online 8 hour.\r\nAllyson: I think I will do the 32 hour online and 8 hour in person \r\nDrew: Understood. Have a great day.\r\nAllyson: You as well \r\nThe party has left.  Chat has ended.\r\n'),
('232187575xc', 1607549051, 1607549463, 2, 23, 0, 8, 0, 0, 5, 0, 1835, 0, 0, 0, 0, 'Kristina Caldwell', 'kristina.caldwell@wsp.com', '152.44.16.66', 'affbf83f33bc2a4b7e9433b360e16e76', 'Name-_-Kristina Caldwell-cus-Email-_-Kristina Caldwell-cus-Please provide a brief description of how we can help:-_-Access of class-cus-', 'Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?', '<div class=\'ca\'><i>Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549075_co>:</b></span> Good afternoon </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549083_cv>:</b></span> Good afternoon</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549152_co>:</b></span> Let me look you up one moment please</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549160_cv>:</b></span> okay great</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549331_co>:</b></span> I believe it means 12/09/2020 by 11:59pm.  So the course is actually expired on 12/10/2020 at midnight.  I can give you a couple more days so you do not have to stress.  </div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549344_cv>:</b></span> That would be amazing</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549348_co>:</b></span> New date listed is now 12/13/2020 so by Saturday.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549357_cv>:</b></span> okay perfect thank you</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549379_co>:</b></span> Sure thing is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Kristina Caldwell<timestamp_1607549398_cv>:</b></span> no thank you very much.  Happy Holidays</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607549420_co>:</b></span> To you as well!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Class is good until 12/10 - does that mean I have until midnight tomorrow to finish?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon \r\nKristina Caldwell: Good afternoon\r\nTiffany: Let me look you up one moment please\r\nKristina Caldwell: okay great\r\nTiffany: I believe it means 12/09/2020 by 11:59pm.  So the course is actually expired on 12/10/2020 at midnight.  I can give you a couple more days so you do not have to stress.  \r\nKristina Caldwell: That would be amazing\r\nTiffany: New date listed is now 12/13/2020 so by Saturday.\r\nKristina Caldwell: okay perfect thank you\r\nTiffany: Sure thing is there anything else I can assist you with?\r\nKristina Caldwell: no thank you very much.  Happy Holidays\r\nTiffany: To you as well!\r\nChat closed by the operator. Chat has ended.\r\n'),
('232265223c2', 1607626712, 1607627962, 2, 23, 0, 6, 0, 0, 0, 0, 2391, 0, 0, 0, 0, 'Rohan Shah', 'rshah@jsr-nahq.com', '63.145.233.189', 'fe9efffa61b04c7a30e68bc0d3db258e', 'Name-_-Rohan Shah-cus-Email-_-Rohan Shah-cus-Please provide a brief description of how we can help:-_-Certification Status -cus-', 'Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan', '<div class=\'ca\'><i>Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan</i></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626853_cv>:</b></span> Hi Tiffany, I was looking to find an additional copy of my certification as well as the exact dates of when I completed them.</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626863_cv>:</b></span> Is that possible?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607626885_co>:</b></span> I can send you an email with how to obtain a copy of the certificate we will need an authorization form completed by clean harbors to release the certificate to you directly.  </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607626934_co>:</b></span> The 40 Hour HAZWOPER was completed on 10/18/2019</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607626953_cv>:</b></span> Great, thank you so much. Would it still be possible for me to simply take a refresher at this point?</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627133_co>:</b></span> You are a couple months past the annual due date.  We advise getting the refreshers completed as close the the original certification date as possible.  OSHA is not 100% clear on what they mean when they say annual so it is up to you on whether you do the refresher or the initial training again.</div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627776_co>:</b></span> Is there anything else I can assist you with?</div><><div class=\'cv\'><span class=\'notranslate\'><b>Rohan Shah<timestamp_1607627932_cv>:</b></span> That\'s about it, thanks for your help. </div><><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607627950_co>:</b></span> My pleasure have a wonderful day!</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><>', 'Hi, I completed the 40 hour Hazwoper training with Compliance Solutions through my last employer, Clean Harbors around OCT-NOV of last year. As of 1 month ago, I have moved to another position at a new company, JSR Micro.\r\n\r\nI was looking to find the exact date of my certification as well as a new copy to show to my new employer, and to ensure that I can take an 8 hour refresher instead of retaking the entire 40 hour.\r\n\r\nThanks,\r\n\r\nRohan\r\nTiffany has joined the chat.\r\nRohan Shah: Hi Tiffany, I was looking to find an additional copy of my certification as well as the exact dates of when I completed them.\r\nRohan Shah: Is that possible?\r\nTiffany: I can send you an email with how to obtain a copy of the certificate we will need an authorization form completed by clean harbors to release the certificate to you directly.  \r\nTiffany: The 40 Hour HAZWOPER was completed on 10/18/2019\r\nRohan Shah: Great, thank you so much. Would it still be possible for me to simply take a refresher at this point?\r\nTiffany: You are a couple months past the annual due date.  We advise getting the refreshers completed as close the the original certification date as possible.  OSHA is not 100% clear on what they mean when they say annual so it is up to you on whether you do the refresher or the initial training again.\r\nTiffany: Is there anything else I can assist you with?\r\nRohan Shah: That\'s about it, thanks for your help. \r\nTiffany: My pleasure have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n'),
('232597991mw', 1607959472, 1607959808, 2, 23, 0, 13, 0, 0, 0, 0, 2332, 0, 0, 0, 0, 'William Bailor', 'william.bailor@aptim.com', '174.45.105.185', '19b5b72c99ba61905579345f1a788d74', 'Name-_-William Bailor-cus-Email-_-william.bailor@aptim.com-cus-Please provide a brief description of how we can help:-_- course not showing up-cus-', 'I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.', '<div class=\'ca\'><div class=\'info_box\'><i>I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1607959518011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959477_co>:&nbsp;</b></span>Good morning</div><!--end:1607959518011--><><!--begin:1607959482583--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959489_cv>:&nbsp;</b></span>Hello</div><!--end:1607959482583--><><!--begin:1607959529903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959489_co>:&nbsp;</b></span>Please let me look you up one moment please</div><!--end:1607959529903--><><!--begin:1607959649975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959609_co>:&nbsp;</b></span>I just sent you an invitation email to accept the training which will add it into your account.  Please click the click in the email that you receive.  </div><!--end:1607959649975--><><!--begin:1607959683850--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959690_cv>:&nbsp;</b></span>I did, got an error about my email, says that user already exisits.</div><!--end:1607959683850--><><!--begin:1607959787086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1607959746_co>:&nbsp;</b></span>After you click the link there is an area to the right which says to log in if previous user or current user ro you already have an account.  I am not sure of the exact wording but something along those lines.</div><!--end:1607959787086--><><!--begin:1607959741476--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959748_cv>:&nbsp;</b></span>the course appears to be there now when I log onto my account</div><!--end:1607959741476--><><!--begin:1607959752732--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959759_cv>:&nbsp;</b></span>that should work</div><!--end:1607959752732--><><!--begin:1607959753978--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1607959760_cv>:&nbsp;</b></span>thanks!</div><!--end:1607959753978--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I ordered online 8HR Hazwoper refresher, order number 10668.  when I log onto my account, the class is not listed and I cannot start the class.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning\r\nWilliam Bailor:&nbsp;Hello\r\nTiffany:&nbsp;Please let me look you up one moment please\r\nTiffany:&nbsp;I just sent you an invitation email to accept the training which will add it into your account.  Please click the click in the email that you receive.  \r\nWilliam Bailor:&nbsp;I did, got an error about my email, says that user already exisits.\r\nTiffany:&nbsp;After you click the link there is an area to the right which says to log in if previous user or current user ro you already have an account.  I am not sure of the exact wording but something along those lines.\r\nWilliam Bailor:&nbsp;the course appears to be there now when I log onto my account\r\nWilliam Bailor:&nbsp;that should work\r\nWilliam Bailor:&nbsp;thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('232620315mk', 1607981780, 1607982329, 4, 22, 0, 20, 0, 0, 0, 0, 1281, 0, 0, 0, 0, 'Robert keller hopkins ', 'keller@hopkins-inc.com', '98.233.155.102', 'd4ce85e51d4c235930db9ef786704db8', 'Name-_-Robert keller hopkins -cus-Email-_-keller@hopkins-inc.com-cus-Please provide a brief description of how we can help:-_-Course difference -cus-', 'I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1607981897953--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607981857_co>:&nbsp;</b></span>Hello Robert. Yes, that is the same course.</div><!--end:1607981897953--><><!--begin:1607982035615--><div class=\'cv\'><span class=\'notranslate\'><b>Robert keller hopkins <timestamp_1607982035_cv>:&nbsp;</b></span>Just verifying  , given annual renewal course is listed separately yet when I opened to take the course the description “ annual renewal’ was not how it was described. </div><!--end:1607982035615--><><!--begin:1607982193671--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607982153_co>:&nbsp;</b></span>It will be listed on our website as follows: 8-Hour OSHA HAZWOPER Annual Refresher - Online Training</div><!--end:1607982193671--><><!--begin:1607982369666--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1607982329_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1607982369666--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am looking for the annual hazwoperrenewal course , is it the same as what is listed as 8 hr hazwoper course?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Robert. Yes, that is the same course.\r\nRobert keller hopkins :&nbsp;Just verifying  , given annual renewal course is listed separately yet when I opened to take the course the description “ annual renewal’ was not how it was described. \r\nDrew:&nbsp;It will be listed on our website as follows: 8-Hour OSHA HAZWOPER Annual Refresher - Online Training\r\nDrew:&nbsp;Is there anything else I can help you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('232690492c4', 1608051958, 1608052857, 4, 22, 0, 23, 0, 0, 0, 0, 5329, 0, 0, 0, 0, 'Huda ', 'hudaaslam@hotmail.com', '94.204.155.90', 'd776c44e3355cd6feb72eff8a54599f6', 'Name-_-Huda -cus-Email-_-hudaaslam@hotmail.com-cus-Please provide a brief description of how we can help:-_-Location of on-site 40-Hour HAZWOPER training -cus-', 'Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?', '<div class=\'ca\'><div class=\'info_box\'><i>Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1608052035664--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608051995_co>:&nbsp;</b></span>Hello Huda.</div><!--end:1608052035664--><><!--begin:1608052007466--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052010_cv>:&nbsp;</b></span>Hi Drew!</div><!--end:1608052007466--><><!--begin:1608052106059--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052065_co>:&nbsp;</b></span>We currently have trainings scheduled in Charlotte and Raleigh.</div><!--end:1608052106059--><><!--begin:1608052123927--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052083_co>:&nbsp;</b></span>Unfortunately, we do not offer student discounts.</div><!--end:1608052123927--><><!--begin:1608052100648--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052103_cv>:&nbsp;</b></span>So we do most of the training online and then take the 8-hours in raleigh ?</div><!--end:1608052100648--><><!--begin:1608052207287--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052209_cv>:&nbsp;</b></span>Do u have any discounts or promotions for individuals signing up for the course this December? </div><!--end:1608052207287--><><!--begin:1608052391988--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052394_cv>:&nbsp;</b></span>Hi, are you still here ?</div><!--end:1608052391988--><><!--begin:1608052462365--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052421_co>:&nbsp;</b></span>There is a couple of ways to do this...you can sign up for the traditional online training, which would be 32 hours online with a 8 hour dress out. Or you can do all 40 hours in person. Also, due to all that has happened this year we are also offering what we call a 40 hour online hybrid course, which would entail completing 40 hours online...this would generate a temporary certificate but you would still need to do the 8 hours in person once things get &quot;back to normal&quot;.</div><!--end:1608052462365--><><!--begin:1608052474378--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052433_co>:&nbsp;</b></span>What company are you with?</div><!--end:1608052474378--><><!--begin:1608052487178--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052490_cv>:&nbsp;</b></span>im an environmental engineering student looking for jobs. Many jobs prefer having having this draining. Hence, I am interested to take the course</div><!--end:1608052487178--><><!--begin:1608052582039--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052541_co>:&nbsp;</b></span>Understood. I don&#39;t have any discounts currently.</div><!--end:1608052582039--><><!--begin:1608052618191--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052620_cv>:&nbsp;</b></span>thank you for your help! I hope you have a wonderful day. </div><!--end:1608052618191--><><!--begin:1608052721220--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052680_co>:&nbsp;</b></span>No problem. Also, just so you know. If you end up signing up for the traditional online the dress out we have scheduled in Raleigh is on February 5th.</div><!--end:1608052721220--><><!--begin:1608052768930--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052728_co>:&nbsp;</b></span>Have an amazing day!</div><!--end:1608052768930--><><!--begin:1608052726809--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052729_cv>:&nbsp;</b></span>so I am interested in the 40 hour online hybrid course</div><!--end:1608052726809--><><!--begin:1608052749195--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052751_cv>:&nbsp;</b></span>can I finish the online portion, get the certificate and then do the 8 hours in Feb?</div><!--end:1608052749195--><><!--begin:1608052828262--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052787_co>:&nbsp;</b></span>Yes. I have copied the link to that course here for your convenience.</div><!--end:1608052828262--><><!--begin:1608052830877--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052790_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1608052830877--><><!--begin:1608052804770--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052807_cv>:&nbsp;</b></span>Thanks!</div><!--end:1608052804770--><><!--begin:1608052876708--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608052836_co>:&nbsp;</b></span>Of course. Have a great day.</div><!--end:1608052876708--><><!--begin:1608052854903--><div class=\'cv\'><span class=\'notranslate\'><b>Huda <timestamp_1608052857_cv>:&nbsp;</b></span>you too!</div><!--end:1608052854903--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hey, I live in Durham and I am interested in 40-Hour HAZWOPER training. I wanted to know what is the location for the 8-hour site training in North Carolina ? Also, do you have any discounts for students ?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Huda.\r\nHuda :&nbsp;Hi Drew!\r\nDrew:&nbsp;We currently have trainings scheduled in Charlotte and Raleigh.\r\nDrew:&nbsp;Unfortunately, we do not offer student discounts.\r\nHuda :&nbsp;So we do most of the training online and then take the 8-hours in raleigh ?\r\nHuda :&nbsp;Do u have any discounts or promotions for individuals signing up for the course this December? \r\nHuda :&nbsp;Hi, are you still here ?\r\nDrew:&nbsp;There is a couple of ways to do this...you can sign up for the traditional online training, which would be 32 hours online with a 8 hour dress out. Or you can do all 40 hours in person. Also, due to all that has happened this year we are also offering what we call a 40 hour online hybrid course, which would entail completing 40 hours online...this would generate a temporary certificate but you would still need to do the 8 hours in person once things get &quot;back to normal&quot;.\r\nDrew:&nbsp;What company are you with?\r\nHuda :&nbsp;im an environmental engineering student looking for jobs. Many jobs prefer having having this draining. Hence, I am interested to take the course\r\nDrew:&nbsp;Understood. I don&#39;t have any discounts currently.\r\nHuda :&nbsp;thank you for your help! I hope you have a wonderful day. \r\nDrew:&nbsp;No problem. Also, just so you know. If you end up signing up for the traditional online the dress out we have scheduled in Raleigh is on February 5th.\r\nDrew:&nbsp;Have an amazing day!\r\nHuda :&nbsp;so I am interested in the 40 hour online hybrid course\r\nHuda :&nbsp;can I finish the online portion, get the certificate and then do the 8 hours in Feb?\r\nDrew:&nbsp;Yes. I have copied the link to that course here for your convenience.\r\nDrew:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nHuda :&nbsp;Thanks!\r\nDrew:&nbsp;Of course. Have a great day.\r\nHuda :&nbsp;you too!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('232772191dg', 1608133656, 1608133920, 4, 22, 0, 25, 0, 0, 0, 0, 1924, 0, 0, 0, 0, 'Angelo Algeri', 'aalgeri@langan.com', '173.49.88.233', 'c3bce476445389ebee4ce1e61bf45c7e', 'Name-_-Angelo Algeri-cus-Email-_-aalgeri@langan.com-cus-Please provide a brief description of how we can help:-_-page 28 of atmospheric hazards does not show the chart.-cus-', 'page 28 of atmospheric hazards does not show the chart.', '<div class=\'ca\'><div class=\'info_box\'><i>page 28 of atmospheric hazards does not show the chart.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1608133749534--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133708_co>:&nbsp;</b></span>Hello Angelo, what course are you taking?</div><!--end:1608133749534--><><!--begin:1608133734562--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133735_cv>:&nbsp;</b></span>Hi, Atmospheric Hazards and Confined Spaces</div><!--end:1608133734562--><><!--begin:1608133818577--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133777_co>:&nbsp;</b></span>Is that the name of the full course or the section of a course?</div><!--end:1608133818577--><><!--begin:1608133806547--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133807_cv>:&nbsp;</b></span>40 Hr Hazwopper Supplemental is the course</div><!--end:1608133806547--><><!--begin:1608133815301--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133815_cv>:&nbsp;</b></span>previous name was the section</div><!--end:1608133815301--><><!--begin:1608133918497--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133877_co>:&nbsp;</b></span>Understood. Thank you for bringing this to my attention. I will pass this along to our National Training Manager as well as our content developer.</div><!--end:1608133918497--><><!--begin:1608133890774--><div class=\'cv\'><span class=\'notranslate\'><b>Angelo Algeri<timestamp_1608133891_cv>:&nbsp;</b></span>thanks!</div><!--end:1608133890774--><><!--begin:1608133961674--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1608133920_co>:&nbsp;</b></span>Thank you! Sorry that I don&#39;t have more to offer at the moment.</div><!--end:1608133961674--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'page 28 of atmospheric hazards does not show the chart.\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Angelo, what course are you taking?\r\nAngelo Algeri:&nbsp;Hi, Atmospheric Hazards and Confined Spaces\r\nDrew:&nbsp;Is that the name of the full course or the section of a course?\r\nAngelo Algeri:&nbsp;40 Hr Hazwopper Supplemental is the course\r\nAngelo Algeri:&nbsp;previous name was the section\r\nDrew:&nbsp;Understood. Thank you for bringing this to my attention. I will pass this along to our National Training Manager as well as our content developer.\r\nAngelo Algeri:&nbsp;thanks!\r\nDrew:&nbsp;Thank you! Sorry that I don&#39;t have more to offer at the moment.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('233396691xd', 1608758166, 1608758756, 2, 23, 0, 7, 0, 0, 0, 0, 3315, 0, 0, 0, 0, 'Tricia Romano', 'tlr@lockatong.com', '50.198.236.157', 'c9da2bda23158bae481aa63bdcd2ed05', 'Name-_-Tricia Romano-cus-Email-_-tlr@lockatong.com-cus-Please provide a brief description of how we can help:-_-never received certificate-cus-', 'never received certificate from 8 hr hazwopper', '<div class=\'ca\'><div class=\'info_box\'><i>never received certificate from 8 hr hazwopper</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1608758234377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758189_co>:&nbsp;</b></span>Good afternoon Tricia.  One moment please while I look you up.</div><!--end:1608758234377--><><!--begin:1608758364590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758320_co>:&nbsp;</b></span>I do show we sent the certificate out via US Mail on 07/21/2020 to Lockatong Engineering	PO Box 146 Rosemont, NJ	08556-0146 attention Cathy Canterino</div><!--end:1608758364590--><><!--begin:1608758419444--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758350_cv>:&nbsp;</b></span>It was never received. Can it be sent electronically?</div><!--end:1608758419444--><><!--begin:1608758517706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758473_co>:&nbsp;</b></span>Have you checked with Cathy regarding her receiving the certificate? It may have came late due to delay in the mail from COVID backing things up.</div><!--end:1608758517706--><><!--begin:1608758540554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758496_co>:&nbsp;</b></span>Usually there is a $10 fee to reissue certificates whether we resend them via US Mail or electronically.  </div><!--end:1608758540554--><><!--begin:1608758600049--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758530_cv>:&nbsp;</b></span>Cathy is my admin assistant. It was never received. I figured it was delayed due to covid. It is not our fault that the USPS has been loosing tons of mail. There shouldn&#39;t be a fee for an electronic version of the certificate</div><!--end:1608758600049--><><!--begin:1608758630694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758586_co>:&nbsp;</b></span>One moment please while I see if I can get the fee waived due to you never receiving the hard copy.  </div><!--end:1608758630694--><><!--begin:1608758681632--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758612_cv>:&nbsp;</b></span>thank you</div><!--end:1608758681632--><><!--begin:1608758743718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758699_co>:&nbsp;</b></span>It was approved.  I will go ahead and send you the PDF at no fee to the email address we have on file:  <a href=\'mailto:tlr@lockatong.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tlr@lockatong.com</a></div><!--end:1608758743718--><><!--begin:1608758752575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758708_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1608758752575--><><!--begin:1608758802644--><div class=\'cv\'><span class=\'notranslate\'><b>Tricia Romano<timestamp_1608758733_cv>:&nbsp;</b></span>Thank you, appreciate it. No, that is all for today. Happy Holidays</div><!--end:1608758802644--><><!--begin:1608758794852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1608758750_co>:&nbsp;</b></span>Happy Holidays to you as well!</div><!--end:1608758794852--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'never received certificate from 8 hr hazwopper\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Tricia.  One moment please while I look you up.\r\nTiffany:&nbsp;I do show we sent the certificate out via US Mail on 07/21/2020 to Lockatong Engineering	PO Box 146 Rosemont, NJ	08556-0146 attention Cathy Canterino\r\nTricia Romano:&nbsp;It was never received. Can it be sent electronically?\r\nTiffany:&nbsp;Have you checked with Cathy regarding her receiving the certificate? It may have came late due to delay in the mail from COVID backing things up.\r\nTiffany:&nbsp;Usually there is a $10 fee to reissue certificates whether we resend them via US Mail or electronically.  \r\nTricia Romano:&nbsp;Cathy is my admin assistant. It was never received. I figured it was delayed due to covid. It is not our fault that the USPS has been loosing tons of mail. There shouldn&#39;t be a fee for an electronic version of the certificate\r\nTiffany:&nbsp;One moment please while I see if I can get the fee waived due to you never receiving the hard copy.  \r\nTricia Romano:&nbsp;thank you\r\nTiffany:&nbsp;It was approved.  I will go ahead and send you the PDF at no fee to the email address we have on file:  mailto:tlr@lockatong.com\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nTricia Romano:&nbsp;Thank you, appreciate it. No, that is all for today. Happy Holidays\r\nTiffany:&nbsp;Happy Holidays to you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('234600842z9', 1609962327, 1609964312, 4, 22, 0, 14, 0, 0, 0, 0, 4809, 0, 0, 0, 0, 'Bill Plamondon', 'bill@asapfire.com', '50.78.4.62', 'ce586a89766d34cc21d3350ac9423bf5', 'Name-_-Bill Plamondon-cus-Email-_-bill@asapfire.com-cus-Please provide a brief description of how we can help:-_-HAZMAT TRAINING-cus-', 'I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1609962429761--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962378_co>:&nbsp;</b></span>Hello Bill, what city and state would you need this training in?</div><!--end:1609962429761--><><!--begin:1609962393342--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962395_cv>:&nbsp;</b></span>Tyngsboro, Ma.</div><!--end:1609962393342--><><!--begin:1609962438745--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962441_cv>:&nbsp;</b></span>Approximately 20 people in May </div><!--end:1609962438745--><><!--begin:1609962505657--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962454_co>:&nbsp;</b></span>and what is the name of the company?</div><!--end:1609962505657--><><!--begin:1609962478257--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962480_cv>:&nbsp;</b></span>A.S.A.P. Fire & Safety Corporation</div><!--end:1609962478257--><><!--begin:1609962650690--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962599_co>:&nbsp;</b></span>do you have a space large enough to host this event with the proper social distancing and safety protocols under your states current COVID mandates?</div><!--end:1609962650690--><><!--begin:1609962646665--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962649_cv>:&nbsp;</b></span>We do, we have some large shop space that we know we&#39;ll need to convert</div><!--end:1609962646665--><><!--begin:1609962801617--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962750_co>:&nbsp;</b></span>Give me one second, I&#39;m just pulling up some information on the training we did for you last time.</div><!--end:1609962801617--><><!--begin:1609962856721--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962805_co>:&nbsp;</b></span>So we are looking at the DOT HAZMAT training, correct?</div><!--end:1609962856721--><><!--begin:1609962818082--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962820_cv>:&nbsp;</b></span>Drew, when you price this quote just to be save give me a two class option as well.  Currently Ma will not allow gatherings of more than 10 people, we&#39;ll have to look at how to set it up when we get closer.</div><!--end:1609962818082--><><!--begin:1609962828347--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962830_cv>:&nbsp;</b></span><br>Yes DOT HAZMAT</div><!--end:1609962828347--><><!--begin:1609962961138--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962910_co>:&nbsp;</b></span>That sounds like a smart idea. Hopefully, by May we won&#39;t have those restrictions, but it&#39;s good to be cautious at the moment.</div><!--end:1609962961138--><><!--begin:1609962920307--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609962922_cv>:&nbsp;</b></span>Agreed</div><!--end:1609962920307--><><!--begin:1609963002162--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609962951_co>:&nbsp;</b></span>Do you have specific dates you are looking for in May, or is the whole month open?</div><!--end:1609963002162--><><!--begin:1609963075520--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963077_cv>:&nbsp;</b></span>The month is open but towards the end is probably best</div><!--end:1609963075520--><><!--begin:1609963270692--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609963219_co>:&nbsp;</b></span>Very well. I think I have enough information to get you a proper quote. Do you have a phone number and email address I can reach you at after I do a cost analysis?</div><!--end:1609963270692--><><!--begin:1609963249569--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963251_cv>:&nbsp;</b></span><a href=\'mailto:bill@asapfire.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bill@asapfire.com</a>   <a href=\'tel:9786494945\' target=\'_blank\' rel=\'noopener noreferrer\'>978-649-4945</a></div><!--end:1609963249569--><><!--begin:1609963253909--><div class=\'cv\'><span class=\'notranslate\'><b>Bill Plamondon<timestamp_1609963256_cv>:&nbsp;</b></span>Thanks</div><!--end:1609963253909--><><!--begin:1609963337068--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1609963286_co>:&nbsp;</b></span>Thanks Bill, I will get back to you with some numbers by the end of the day. </div><!--end:1609963337068--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking to get a quote on Hazmat Awareness training.  You folks provided this to us in 2018 and it is time for some folks to recertify and others to be trained.\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Bill, what city and state would you need this training in?\r\nBill Plamondon:&nbsp;Tyngsboro, Ma.\r\nBill Plamondon:&nbsp;Approximately 20 people in May \r\nDrew:&nbsp;and what is the name of the company?\r\nBill Plamondon:&nbsp;A.S.A.P. Fire & Safety Corporation\r\nDrew:&nbsp;do you have a space large enough to host this event with the proper social distancing and safety protocols under your states current COVID mandates?\r\nBill Plamondon:&nbsp;We do, we have some large shop space that we know we&#39;ll need to convert\r\nDrew:&nbsp;Give me one second, I&#39;m just pulling up some information on the training we did for you last time.\r\nDrew:&nbsp;So we are looking at the DOT HAZMAT training, correct?\r\nBill Plamondon:&nbsp;Drew, when you price this quote just to be save give me a two class option as well.  Currently Ma will not allow gatherings of more than 10 people, we&#39;ll have to look at how to set it up when we get closer.\r\nBill Plamondon:&nbsp;Yes DOT HAZMAT\r\nDrew:&nbsp;That sounds like a smart idea. Hopefully, by May we won&#39;t have those restrictions, but it&#39;s good to be cautious at the moment.\r\nBill Plamondon:&nbsp;Agreed\r\nDrew:&nbsp;Do you have specific dates you are looking for in May, or is the whole month open?\r\nBill Plamondon:&nbsp;The month is open but towards the end is probably best\r\nDrew:&nbsp;Very well. I think I have enough information to get you a proper quote. Do you have a phone number and email address I can reach you at after I do a cost analysis?\r\nBill Plamondon:&nbsp;mailto:bill@asapfire.com   tel:9786494945\r\nBill Plamondon:&nbsp;Thanks\r\nDrew:&nbsp;Thanks Bill, I will get back to you with some numbers by the end of the day. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('234691322g7', 1610052797, 1610053622, 2, 23, 0, 8, 0, 0, 0, 0, 3489, 0, 0, 0, 0, 'Patrick Moore', 'pmoore@slrconsulting.com', '73.53.116.164', '995597dfc3ee0d6ee2781b3f23bf672a', 'Name-_-Patrick Moore-cus-Email-_-pmoore@slrconsulting.com-cus-Please provide a brief description of how we can help:-_-Looking for the 40-hour Hazwoper training cert for one of my employees-cus-', 'Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610052855296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052803_co>:&nbsp;</b></span>Good afternoon Patrick</div><!--end:1610052855296--><><!--begin:1610052870161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052818_co>:&nbsp;</b></span>Please give me one moment to look up your employee</div><!--end:1610052870161--><><!--begin:1610052818991--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610052819_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1610052818991--><><!--begin:1610053029274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610052977_co>:&nbsp;</b></span>I see we did send out her certificate via US Mail on 11/05/2020 to:SLR International Corporation  17701 Cowan Suite 210 Irvine CA	92614 Attention: Darrik	Burns</div><!--end:1610053029274--><><!--begin:1610053034570--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053034_cv>:&nbsp;</b></span>ok, I&#39;ll pass that information on as she hadn&#39;t seen it as of yet.  Appreciate it.</div><!--end:1610053034570--><><!--begin:1610053147092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053095_co>:&nbsp;</b></span>Sure thing! Should Darrick Burns still be listed as the main point of contact for us to reach out to regarding training needs and as far as mailing certificates to his attention goes?</div><!--end:1610053147092--><><!--begin:1610053310076--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053310_cv>:&nbsp;</b></span>For the Irvine office it should be Chris Ingalls as opposed to Darrik.  Or if multiple mailing addresses is a problem they could all be sent to me and I could distribute.  Patrick Moore, HSE Manager, SLR International Corporation, 22188 20th Ave SE, Suite G202, Bothell, WA. 98021.</div><!--end:1610053310076--><><!--begin:1610053457582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053406_co>:&nbsp;</b></span>I will update the Irvine account to Chris and be sure the Bothell, WA account has you listed as the main point of contact.  </div><!--end:1610053457582--><><!--begin:1610053468777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053417_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1610053468777--><><!--begin:1610053469653--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053469_cv>:&nbsp;</b></span>No, that should do it.  If we can&#39;t find the original certificate should I call customer service for a replacement.</div><!--end:1610053469653--><><!--begin:1610053573944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610053522_co>:&nbsp;</b></span>Yes you can call our office at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 or reach out again via chat or email if you&#39;d like.  </div><!--end:1610053573944--><><!--begin:1610053618587--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610053618_cv>:&nbsp;</b></span>ok, thanks</div><!--end:1610053618587--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looking for the 40-hour hazwoper cert for one of my employees.  Her name is Madison Wernke.  Completed the online version back on 10/27/2020.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Patrick\r\nTiffany:&nbsp;Please give me one moment to look up your employee\r\nPatrick Moore:&nbsp;Hi Tiffany\r\nTiffany:&nbsp;I see we did send out her certificate via US Mail on 11/05/2020 to:SLR International Corporation  17701 Cowan Suite 210 Irvine CA	92614 Attention: Darrik	Burns\r\nPatrick Moore:&nbsp;ok, I&#39;ll pass that information on as she hadn&#39;t seen it as of yet.  Appreciate it.\r\nTiffany:&nbsp;Sure thing! Should Darrick Burns still be listed as the main point of contact for us to reach out to regarding training needs and as far as mailing certificates to his attention goes?\r\nPatrick Moore:&nbsp;For the Irvine office it should be Chris Ingalls as opposed to Darrik.  Or if multiple mailing addresses is a problem they could all be sent to me and I could distribute.  Patrick Moore, HSE Manager, SLR International Corporation, 22188 20th Ave SE, Suite G202, Bothell, WA. 98021.\r\nTiffany:&nbsp;I will update the Irvine account to Chris and be sure the Bothell, WA account has you listed as the main point of contact.  \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nPatrick Moore:&nbsp;No, that should do it.  If we can&#39;t find the original certificate should I call customer service for a replacement.\r\nTiffany:&nbsp;Yes you can call our office at tel:8007112706 ext 1 or reach out again via chat or email if you&#39;d like.  \r\nPatrick Moore:&nbsp;ok, thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('234693427v7', 1610054905, 1610055520, 2, 23, 0, 10, 0, 0, 0, 0, 4139, 0, 0, 0, 0, 'Patrick Moore', 'pmoorei@slrconsulting.com', '73.53.116.164', '995597dfc3ee0d6ee2781b3f23bf672a', 'Name-_-Patrick Moore-cus-Email-_-Patrick Moore-cus-Please provide a brief description of how we can help:-_-Patrick Moore-cus-', 'Copy of training cert.', '<div class=\'ca\'><div class=\'info_box\'><i>Copy of training cert.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610054966747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610054915_co>:&nbsp;</b></span>Good afternoon again Patrick</div><!--end:1610054966747--><><!--begin:1610054925246--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054925_cv>:&nbsp;</b></span>Hi Tiffany - I&#39;m back!</div><!--end:1610054925246--><><!--begin:1610054988928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610054937_co>:&nbsp;</b></span>Can&#39;t locate the certificate :(</div><!--end:1610054988928--><><!--begin:1610054952604--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054952_cv>:&nbsp;</b></span>Yes, can&#39;t find the certificate.  Is an emailed PDF copy possible?</div><!--end:1610054952604--><><!--begin:1610054995841--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610054995_cv>:&nbsp;</b></span>That is how I store them anyway.  Don&#39;t keep the paper copies.</div><!--end:1610054995841--><><!--begin:1610055079569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055028_co>:&nbsp;</b></span>Normally there is a $10 fee to reissue certificates via PDF or US Mail.  But I did go ahead and get the approval to send the PDF copy at no fee this time since the point of contact needed to be updated.  Do you want me to send the PDF to you and Chirs or just you?</div><!--end:1610055079569--><><!--begin:1610055062647--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055062_cv>:&nbsp;</b></span>Just me would be fine.  <a href=\'mailto:pmoore@slrconsulting.com\' target=\'_blank\' rel=\'noopener noreferrer\'>pmoore@slrconsulting.com</a></div><!--end:1610055062647--><><!--begin:1610055093726--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055093_cv>:&nbsp;</b></span>Thanks for waving the fee.  With the pandemic mail delivery to offices has sometimes been challenge.</div><!--end:1610055093726--><><!--begin:1610055176429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055124_co>:&nbsp;</b></span>Will do!  I also just want to advise Madison does still need to complete her hands-on training to finish her certification.  </div><!--end:1610055176429--><><!--begin:1610055166519--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055166_cv>:&nbsp;</b></span>Yes, I was going to remind her.  Have you started to do in person training again?</div><!--end:1610055166519--><><!--begin:1610055429127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055377_co>:&nbsp;</b></span>We actually have never stopped training.  We had to change our schedule a bit and it has been harder to hold the classes since we do hold classes partially based on having sufficient amount of registrations.  We have a COVID safety policy in place and obviously following different cities regulations as they fluctuate.   </div><!--end:1610055429127--><><!--begin:1610055418041--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055418_cv>:&nbsp;</b></span>Ok, I&#39;ll have Madison give you a call to setup a course date/location.</div><!--end:1610055418041--><><!--begin:1610055473860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055422_co>:&nbsp;</b></span>I will send Madison an email and cc you with details regarding how to register for the hands-on class and I will put a link to the schedule for you/her to review.</div><!--end:1610055473860--><><!--begin:1610055541076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610055489_co>:&nbsp;</b></span>Is there anything else you need assistance with today?</div><!--end:1610055541076--><><!--begin:1610055504781--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1610055504_cv>:&nbsp;</b></span>I think that is it thanks.</div><!--end:1610055504781--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Copy of training cert.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon again Patrick\r\nPatrick Moore:&nbsp;Hi Tiffany - I&#39;m back!\r\nTiffany:&nbsp;Can&#39;t locate the certificate :(\r\nPatrick Moore:&nbsp;Yes, can&#39;t find the certificate.  Is an emailed PDF copy possible?\r\nPatrick Moore:&nbsp;That is how I store them anyway.  Don&#39;t keep the paper copies.\r\nTiffany:&nbsp;Normally there is a $10 fee to reissue certificates via PDF or US Mail.  But I did go ahead and get the approval to send the PDF copy at no fee this time since the point of contact needed to be updated.  Do you want me to send the PDF to you and Chirs or just you?\r\nPatrick Moore:&nbsp;Just me would be fine.  mailto:pmoore@slrconsulting.com\r\nPatrick Moore:&nbsp;Thanks for waving the fee.  With the pandemic mail delivery to offices has sometimes been challenge.\r\nTiffany:&nbsp;Will do!  I also just want to advise Madison does still need to complete her hands-on training to finish her certification.  \r\nPatrick Moore:&nbsp;Yes, I was going to remind her.  Have you started to do in person training again?\r\nTiffany:&nbsp;We actually have never stopped training.  We had to change our schedule a bit and it has been harder to hold the classes since we do hold classes partially based on having sufficient amount of registrations.  We have a COVID safety policy in place and obviously following different cities regulations as they fluctuate.   \r\nPatrick Moore:&nbsp;Ok, I&#39;ll have Madison give you a call to setup a course date/location.\r\nTiffany:&nbsp;I will send Madison an email and cc you with details regarding how to register for the hands-on class and I will put a link to the schedule for you/her to review.\r\nTiffany:&nbsp;Is there anything else you need assistance with today?\r\nPatrick Moore:&nbsp;I think that is it thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('23503871463', 1610400196, 1610402598, 2, 23, 0, 14, 0, 0, 0, 0, 7849, 0, 0, 0, 0, 'Sarah Walker', 'qdc@certol.com', '23.31.95.97', 'c9fdb84bccd551e5996957b8d1964d44', 'Name-_-Sarah Walker-cus-Email-_-qdc@certol.com-cus-Please provide a brief description of how we can help:-_-Virtually led Course-cus-', 'Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610400356100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400302_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1610400356100--><><!--begin:1610400309019--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610400308_cv>:&nbsp;</b></span>Thank you</div><!--end:1610400309019--><><!--begin:1610400623778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400570_co>:&nbsp;</b></span>Yes I did process those registrations.  The students have been sent two emails.  One directly from me <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> which gives them instructions on how to set up their training account the goes to the virtual training classroom.  Then they would have received an email from <a href=\'http://sharedbook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>sharedbook.com</a> which is for their digital manual.  They need to create an account for that as well to access the manual.  </div><!--end:1610400623778--><><!--begin:1610400601568--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610400600_cv>:&nbsp;</b></span>Thank you I will pass the information along to them. Any insight on the timing issue?</div><!--end:1610400601568--><><!--begin:1610400762767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400709_co>:&nbsp;</b></span>I believe that should not be an issue for you.  Since the times listed on the website is EST.  The class times for MST are 8:00AM-11:30AM MST and 1:00PM -4:30PM MST </div><!--end:1610400762767--><><!--begin:1610400798717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400745_co>:&nbsp;</b></span>So the class should be done before the end of the day if they are in Colorado </div><!--end:1610400798717--><><!--begin:1610400863949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400810_co>:&nbsp;</b></span>I do have their numbers listed here and will be following up with each student before the end of the week to ensure they were able to create accounts and access the materials with no issues.  </div><!--end:1610400863949--><><!--begin:1610400877064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400823_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1610400877064--><><!--begin:1610400989109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610400935_co>:&nbsp;</b></span>One other thing is if they did not receive their second email from <a href=\'http://sharedbook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>sharedbook.com</a> in their inbox it may have went to their junk or spam folder.  </div><!--end:1610400989109--><><!--begin:1610401359239--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401358_cv>:&nbsp;</b></span>Sorry I got pulled away</div><!--end:1610401359239--><><!--begin:1610401430737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401377_co>:&nbsp;</b></span>No worries.  I understand.</div><!--end:1610401430737--><><!--begin:1610401383622--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401382_cv>:&nbsp;</b></span>The person in question needs to leave by 6PM eastern which is 4 PM Mountain, which is a half hour before the course ends</div><!--end:1610401383622--><><!--begin:1610401484067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401430_co>:&nbsp;</b></span>Oh I see.  It really depends on how quickly she completes the DOT exam since that is what is at the end of the day.  </div><!--end:1610401484067--><><!--begin:1610401509687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401456_co>:&nbsp;</b></span>I will check real quick to see if there is anything we can do or suggest</div><!--end:1610401509687--><><!--begin:1610401457164--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401456_cv>:&nbsp;</b></span>Can she maybe take the exam on another day or is it required day of? Or can she start it earlier?</div><!--end:1610401457164--><><!--begin:1610401473068--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401472_cv>:&nbsp;</b></span>Thank you, I appreciate it</div><!--end:1610401473068--><><!--begin:1610401987295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610401933_co>:&nbsp;</b></span>Alrighty I was told depending on the class pace that the students will either be done with the exam by then or just getting ready to start it.  If it is the latter then my training manager said he will make sure he is available to give her the exam the following day if need be.  </div><!--end:1610401987295--><><!--begin:1610401955250--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401954_cv>:&nbsp;</b></span>Thank you very much! I truly appreciate it</div><!--end:1610401955250--><><!--begin:1610401993787--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610401993_cv>:&nbsp;</b></span>Will there be a note for this class? The student in question if Christina VonHoldt</div><!--end:1610401993787--><><!--begin:1610402118863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402065_co>:&nbsp;</b></span>He said to have the student or main contact email him the day of class if this needs to happen and he needs to give her the exam the following day.   </div><!--end:1610402118863--><><!--begin:1610402083411--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402082_cv>:&nbsp;</b></span>Perfect, thank you for you help</div><!--end:1610402083411--><><!--begin:1610402223581--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402170_co>:&nbsp;</b></span>I will give you his email so if she does need to wait until the next day please have her or yourself email him at <a href=\'mailto:tony@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tony@csregs.com</a> and cc me at <a href=\'tiffany:csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany:csregs.com</a> to make sure we get you taken care of. </div><!--end:1610402223581--><><!--begin:1610402210364--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402209_cv>:&nbsp;</b></span>Thank you, I will follow up with the employees today</div><!--end:1610402210364--><><!--begin:1610402302159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402248_co>:&nbsp;</b></span>Sounds good! Is there anything else I can assist you with?</div><!--end:1610402302159--><><!--begin:1610402493226--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402492_cv>:&nbsp;</b></span>No that is it thank you</div><!--end:1610402493226--><><!--begin:1610402567869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610402514_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1610402567869--><><!--begin:1610402541495--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Walker<timestamp_1610402541_cv>:&nbsp;</b></span>You as well</div><!--end:1610402541495--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI signed up two employees for a virtually led DOT hazmat course on January 26th. Can you provide me with some more information on the structure of the day, and if they have to create profiles before the day they will take the course? More specifically due to coronovirus constraints one employee needs to vacate the building a 6PM eastern which is a half hour earlier than the listed course end. Will that be able to be worked around?\r\n\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;One moment please while I look you up\r\nSarah Walker:&nbsp;Thank you\r\nTiffany:&nbsp;Yes I did process those registrations.  The students have been sent two emails.  One directly from me mailto:tiffany@csregs.com which gives them instructions on how to set up their training account the goes to the virtual training classroom.  Then they would have received an email from http://sharedbook.com which is for their digital manual.  They need to create an account for that as well to access the manual.  \r\nSarah Walker:&nbsp;Thank you I will pass the information along to them. Any insight on the timing issue?\r\nTiffany:&nbsp;I believe that should not be an issue for you.  Since the times listed on the website is EST.  The class times for MST are 8:00AM-11:30AM MST and 1:00PM -4:30PM MST \r\nTiffany:&nbsp;So the class should be done before the end of the day if they are in Colorado \r\nTiffany:&nbsp;I do have their numbers listed here and will be following up with each student before the end of the week to ensure they were able to create accounts and access the materials with no issues.  \r\nTiffany:&nbsp;Is there anything else I can assist you with at this time?\r\nTiffany:&nbsp;One other thing is if they did not receive their second email from http://sharedbook.com in their inbox it may have went to their junk or spam folder.  \r\nSarah Walker:&nbsp;Sorry I got pulled away\r\nTiffany:&nbsp;No worries.  I understand.\r\nSarah Walker:&nbsp;The person in question needs to leave by 6PM eastern which is 4 PM Mountain, which is a half hour before the course ends\r\nTiffany:&nbsp;Oh I see.  It really depends on how quickly she completes the DOT exam since that is what is at the end of the day.  \r\nTiffany:&nbsp;I will check real quick to see if there is anything we can do or suggest\r\nSarah Walker:&nbsp;Can she maybe take the exam on another day or is it required day of? Or can she start it earlier?\r\nSarah Walker:&nbsp;Thank you, I appreciate it\r\nTiffany:&nbsp;Alrighty I was told depending on the class pace that the students will either be done with the exam by then or just getting ready to start it.  If it is the latter then my training manager said he will make sure he is available to give her the exam the following day if need be.  \r\nSarah Walker:&nbsp;Thank you very much! I truly appreciate it\r\nSarah Walker:&nbsp;Will there be a note for this class? The student in question if Christina VonHoldt\r\nTiffany:&nbsp;He said to have the student or main contact email him the day of class if this needs to happen and he needs to give her the exam the following day.   \r\nSarah Walker:&nbsp;Perfect, thank you for you help\r\nTiffany:&nbsp;I will give you his email so if she does need to wait until the next day please have her or yourself email him at mailto:tony@csregs.com and cc me at tiffany:csregs.com to make sure we get you taken care of. \r\nSarah Walker:&nbsp;Thank you, I will follow up with the employees today\r\nTiffany:&nbsp;Sounds good! Is there anything else I can assist you with?\r\nSarah Walker:&nbsp;No that is it thank you\r\nTiffany:&nbsp;Have a wonderful day!\r\nSarah Walker:&nbsp;You as well\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235107498jv', 1610468995, 1610469729, 2, 23, 0, 9, 0, 0, 0, 0, 3242, 0, 0, 0, 0, 'Ryan Price', 'ryan.price@denverwater.org', '73.34.114.167', '92978cd6d68db5f69742223cee5b030f', 'Name-_-Ryan Price-cus-Email-_-ryan.price@denverwater.org-cus-Please provide a brief description of how we can help:-_-Locating an invoice-cus-', 'Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610469057704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469004_co>:&nbsp;</b></span>Good morning Ryan</div><!--end:1610469057704--><><!--begin:1610469067075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469013_co>:&nbsp;</b></span>Do you have an order number by chance?</div><!--end:1610469067075--><><!--begin:1610469017338--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469017_cv>:&nbsp;</b></span>Good morning Tiffany</div><!--end:1610469017338--><><!--begin:1610469041302--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469041_cv>:&nbsp;</b></span>I don&#39;t. Unfortunately Arleen retired and the order number isn&#39;t listed on her pcard transaction.</div><!--end:1610469041302--><><!--begin:1610469409637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469355_co>:&nbsp;</b></span>I am looking into this but have not found anything just yet.</div><!--end:1610469409637--><><!--begin:1610469468954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469415_co>:&nbsp;</b></span>Okay I believe I found the order you speak of. </div><!--end:1610469468954--><><!--begin:1610469436366--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469436_cv>:&nbsp;</b></span>Sweet.</div><!--end:1610469436366--><><!--begin:1610469498569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469444_co>:&nbsp;</b></span>Order # 10753 for Gerald Gasper</div><!--end:1610469498569--><><!--begin:1610469509262--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469509_cv>:&nbsp;</b></span>Excellent. Mind sending me an invoice for that?</div><!--end:1610469509262--><><!--begin:1610469515674--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469515_cv>:&nbsp;</b></span>Or receipt?</div><!--end:1610469515674--><><!--begin:1610469600672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469546_co>:&nbsp;</b></span>I have just emailed you the receipt.  You should get it momentarily.  </div><!--end:1610469600672--><><!--begin:1610469554081--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469554_cv>:&nbsp;</b></span>Thank you so muhc</div><!--end:1610469554081--><><!--begin:1610469555606--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469555_cv>:&nbsp;</b></span>much</div><!--end:1610469555606--><><!--begin:1610469640562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610469586_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1610469640562--><><!--begin:1610469728037--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1610469728_cv>:&nbsp;</b></span>Nope. That&#39;s it. Have a great day.</div><!--end:1610469728037--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello...I have charge for $565 I\'d like to get the invoice for. Charge was on 12/21 I believe. On the card of Arleen Hernandez. She retired. Thanks\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Ryan\r\nTiffany:&nbsp;Do you have an order number by chance?\r\nRyan Price:&nbsp;Good morning Tiffany\r\nRyan Price:&nbsp;I don&#39;t. Unfortunately Arleen retired and the order number isn&#39;t listed on her pcard transaction.\r\nTiffany:&nbsp;I am looking into this but have not found anything just yet.\r\nTiffany:&nbsp;Okay I believe I found the order you speak of. \r\nRyan Price:&nbsp;Sweet.\r\nTiffany:&nbsp;Order # 10753 for Gerald Gasper\r\nRyan Price:&nbsp;Excellent. Mind sending me an invoice for that?\r\nRyan Price:&nbsp;Or receipt?\r\nTiffany:&nbsp;I have just emailed you the receipt.  You should get it momentarily.  \r\nRyan Price:&nbsp;Thank you so muhc\r\nRyan Price:&nbsp;much\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nRyan Price:&nbsp;Nope. That&#39;s it. Have a great day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235108682yj', 1610470168, 1610470374, 4, 22, 0, 14, 0, 0, 0, 0, 1246, 0, 0, 0, 0, 'Francisco Pacheco', 'pacheco.francisco@cleanharbors.com', '155.203.3.158', '3fa4fb39094799222c56a5920fe6aebc', 'Name-_-Francisco Pacheco-cus-Email-_-pacheco.francisco@cleanharbors.com-cus-Please provide a brief description of how we can help:-_-OSHA 24 hour course 2 will not load-cus-', 'course 2 will not load', '<div class=\'ca\'><div class=\'info_box\'><i>course 2 will not load</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610470251837--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470198_co>:&nbsp;</b></span>Hello Francisco, give me a second while I pull up your course.</div><!--end:1610470251837--><><!--begin:1610470331761--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470278_co>:&nbsp;</b></span>What company are you with?</div><!--end:1610470331761--><><!--begin:1610470314855--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610470314_cv>:&nbsp;</b></span>Clean Harbors. I&#39;m able to access it now, Thanks.</div><!--end:1610470314855--><><!--begin:1610470398228--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610470344_co>:&nbsp;</b></span>Sounds good. Is there anything else I can help you with today?</div><!--end:1610470398228--><><!--begin:1610470372390--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610470372_cv>:&nbsp;</b></span>No sir, that&#39;ll be all for now. Thanks.</div><!--end:1610470372390--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'course 2 will not load\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Francisco, give me a second while I pull up your course.\r\nDrew:&nbsp;What company are you with?\r\nFrancisco Pacheco:&nbsp;Clean Harbors. I&#39;m able to access it now, Thanks.\r\nDrew:&nbsp;Sounds good. Is there anything else I can help you with today?\r\nFrancisco Pacheco:&nbsp;No sir, that&#39;ll be all for now. Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235115094r2', 1610476583, 1610476842, 4, 22, 0, 19, 0, 0, 0, 0, 1324, 0, 0, 0, 0, 'Francisco Pacheco', 'pacheco.francisco@cleanharbors.com', '155.203.3.158', '3fa4fb39094799222c56a5920fe6aebc', 'Name-_-Francisco Pacheco-cus-Email-_-pacheco.francisco@cleanharbors.com-cus-Please provide a brief description of how we can help:-_-Unable to access next lesson even though previous course is completed-cus-', 'Unable to access next lesson even though previous course is completed', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to access next lesson even though previous course is completed</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610476653816--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476600_co>:&nbsp;</b></span>Hello again Francisco.</div><!--end:1610476653816--><><!--begin:1610476603649--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610476603_cv>:&nbsp;</b></span>same issue. Company Clean Harbors</div><!--end:1610476603649--><><!--begin:1610476822329--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476768_co>:&nbsp;</b></span>I just looked at your course and while you have passed the previous module, there are time requirements for each module. You still need to spend 18 minutes in the last module to move on.</div><!--end:1610476822329--><><!--begin:1610476820566--><div class=\'cv\'><span class=\'notranslate\'><b>Francisco Pacheco<timestamp_1610476820_cv>:&nbsp;</b></span>alright. thanks again.</div><!--end:1610476820566--><><!--begin:1610476887225--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610476833_co>:&nbsp;</b></span>Happy to help!</div><!--end:1610476887225--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Unable to access next lesson even though previous course is completed\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello again Francisco.\r\nFrancisco Pacheco:&nbsp;same issue. Company Clean Harbors\r\nDrew:&nbsp;I just looked at your course and while you have passed the previous module, there are time requirements for each module. You still need to spend 18 minutes in the last module to move on.\r\nFrancisco Pacheco:&nbsp;alright. thanks again.\r\nDrew:&nbsp;Happy to help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235126259gu', 1610487725, 1610488956, 4, 22, 0, 28, 0, 0, 0, 0, 3378, 0, 0, 0, 0, 'Vanessa Montijo', 'vanessa.montijo@quantabiodesign.com', '74.219.187.126', 'a583a44d565eabfd360ff5c3c6601988', 'Name-_-Vanessa Montijo-cus-Email-_-vanessa.montijo@quantabiodesign.com-cus-Please provide a brief description of how we can help:-_-Onsite training-cus-', 'Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1610487840959--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610487787_co>:&nbsp;</b></span>Hello Vanessa.</div><!--end:1610487840959--><><!--begin:1610487894375--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610487894_cv>:&nbsp;</b></span>Hello</div><!--end:1610487894375--><><!--begin:1610488000415--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610487946_co>:&nbsp;</b></span>Yes, they will be there three days. Where are you located?</div><!--end:1610488000415--><><!--begin:1610487983755--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610487983_cv>:&nbsp;</b></span>Columbus, Ohio</div><!--end:1610487983755--><><!--begin:1610488007864--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488008_cv>:&nbsp;</b></span>I&#39;m looking at the class that runs January 26-28</div><!--end:1610488007864--><><!--begin:1610488106263--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488052_co>:&nbsp;</b></span>Very well. Do you need help signing up through the website?</div><!--end:1610488106263--><><!--begin:1610488349968--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488296_co>:&nbsp;</b></span>Vanessa, are you still there?</div><!--end:1610488349968--><><!--begin:1610488427657--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488427_cv>:&nbsp;</b></span>Not at the moment.  Is there anything the employee will need to take with them</div><!--end:1610488427657--><><!--begin:1610488438205--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488438_cv>:&nbsp;</b></span>Ys, I&#39;m sorry my computer froze on me</div><!--end:1610488438205--><><!--begin:1610488804213--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488750_co>:&nbsp;</b></span>You will receive an email with proper directions after you register, but I believe only and ID and a good attitude is required.</div><!--end:1610488804213--><><!--begin:1610488800440--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488800_cv>:&nbsp;</b></span>Okay, and the address for the training is  1900 E. Dublin Granville, Rd Columbus, OH 43229 correct?</div><!--end:1610488800440--><><!--begin:1610488951206--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488897_co>:&nbsp;</b></span>Yes ma&#39;am!</div><!--end:1610488951206--><><!--begin:1610488920684--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488920_cv>:&nbsp;</b></span>I appreciate your help.  Have a great day</div><!--end:1610488920684--><><!--begin:1610489001078--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1610488947_co>:&nbsp;</b></span>You as well. Let me know if any other questions or concerns arise.</div><!--end:1610489001078--><><!--begin:1610488956179--><div class=\'cv\'><span class=\'notranslate\'><b>Vanessa Montijo<timestamp_1610488956_cv>:&nbsp;</b></span>I will</div><!--end:1610488956179--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello,\r\n\r\nI want to set up training for an employee for the 24 hour Hazwoper Occasional Site Worker.  Will they be at the location all 3 days?\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Vanessa.\r\nVanessa Montijo:&nbsp;Hello\r\nDrew:&nbsp;Yes, they will be there three days. Where are you located?\r\nVanessa Montijo:&nbsp;Columbus, Ohio\r\nVanessa Montijo:&nbsp;I&#39;m looking at the class that runs January 26-28\r\nDrew:&nbsp;Very well. Do you need help signing up through the website?\r\nDrew:&nbsp;Vanessa, are you still there?\r\nVanessa Montijo:&nbsp;Not at the moment.  Is there anything the employee will need to take with them\r\nVanessa Montijo:&nbsp;Ys, I&#39;m sorry my computer froze on me\r\nDrew:&nbsp;You will receive an email with proper directions after you register, but I believe only and ID and a good attitude is required.\r\nVanessa Montijo:&nbsp;Okay, and the address for the training is  1900 E. Dublin Granville, Rd Columbus, OH 43229 correct?\r\nDrew:&nbsp;Yes ma&#39;am!\r\nVanessa Montijo:&nbsp;I appreciate your help.  Have a great day\r\nDrew:&nbsp;You as well. Let me know if any other questions or concerns arise.\r\nVanessa Montijo:&nbsp;I will\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2352780686j', 1610639533, 1610640752, 2, 23, 0, 9, 0, 0, 0, 0, 2991, 0, 0, 0, 0, 'Daniel Bess', 'dbess1206@gmail.com', '107.135.225.141', '438dcc24b579f6410c0ef3746451d65c', 'Name-_-Daniel Bess-cus-Email-_-dbess1206@gmail.com-cus-Please provide a brief description of how we can help:-_-Military discount-cus-', 'I was wondering if y\'all offer a military, veterans, or disabled veteran discount?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering if y\'all offer a military, veterans, or disabled veteran discount?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610639631391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639576_co>:&nbsp;</b></span>Good morning!</div><!--end:1610639631391--><><!--begin:1610639642355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639587_co>:&nbsp;</b></span>We do offer those discounts for independent students.</div><!--end:1610639642355--><><!--begin:1610639589284--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639590_cv>:&nbsp;</b></span>Good morning Tiffany!</div><!--end:1610639589284--><><!--begin:1610639612345--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639613_cv>:&nbsp;</b></span>That&#39;s awesome. How do I go about it?</div><!--end:1610639612345--><><!--begin:1610639704693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639650_co>:&nbsp;</b></span>You will need to send us a copy of your DD214 form indicating you have been honorably discharged to qualify for your 25% discount.</div><!--end:1610639704693--><><!--begin:1610639743037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639688_co>:&nbsp;</b></span>We MUST receive your documentation within 24-hours of registering to receive your discount.</div><!--end:1610639743037--><><!--begin:1610639749841--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639750_cv>:&nbsp;</b></span>I can send it to you now. </div><!--end:1610639749841--><><!--begin:1610639831842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639777_co>:&nbsp;</b></span>Please send it to <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1610639831842--><><!--begin:1610639862982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610639808_co>:&nbsp;</b></span>I will then verify and send you a code to use at the time of registration so you can receive the 25% discount.  </div><!--end:1610639862982--><><!--begin:1610639931239--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Bess<timestamp_1610639932_cv>:&nbsp;</b></span>Just sent you the email. You have been great thank you so much for you help!</div><!--end:1610639931239--><><!--begin:1610640201039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610640146_co>:&nbsp;</b></span>Yes I did receive the email.  I will reply to your email with detail on your discount.  Which course are you looking to register for?</div><!--end:1610640201039--><><!--begin:1610640807431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610640752_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610640807431--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I was wondering if y\'all offer a military, veterans, or disabled veteran discount?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning!\r\nTiffany:&nbsp;We do offer those discounts for independent students.\r\nDaniel Bess:&nbsp;Good morning Tiffany!\r\nDaniel Bess:&nbsp;That&#39;s awesome. How do I go about it?\r\nTiffany:&nbsp;You will need to send us a copy of your DD214 form indicating you have been honorably discharged to qualify for your 25% discount.\r\nTiffany:&nbsp;We MUST receive your documentation within 24-hours of registering to receive your discount.\r\nDaniel Bess:&nbsp;I can send it to you now. \r\nTiffany:&nbsp;Please send it to mailto:tiffany@csregs.com\r\nTiffany:&nbsp;I will then verify and send you a code to use at the time of registration so you can receive the 25% discount.  \r\nDaniel Bess:&nbsp;Just sent you the email. You have been great thank you so much for you help!\r\nTiffany:&nbsp;Yes I did receive the email.  I will reply to your email with detail on your discount.  Which course are you looking to register for?\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('235288684aa', 1610650175, 1610651948, 2, 23, 0, 9, 0, 0, 0, 0, 6137, 0, 0, 0, 0, 'Amber Bataille', 'amber.bataille@delaware.gov', '174.198.231.57', '2998075e54de9bd1d41707d95c59513d', 'Name-_-Amber Bataille-cus-Email-_-Amber.bataille@delaware.gov-cus-Please provide a brief description of how we can help:-_-40 hour course-cus-', 'What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610650250852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650196_co>:&nbsp;</b></span>Good afternoon Amber</div><!--end:1610650250852--><><!--begin:1610650249002--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650249_cv>:&nbsp;</b></span>Good Afternoon</div><!--end:1610650249002--><><!--begin:1610650346843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650292_co>:&nbsp;</b></span>The hands-on training locations are the same as the seminar location listed on the website. Would you like me to send you a link to review the locations?  That would be the best way I believe to determine the closest location to you. </div><!--end:1610650346843--><><!--begin:1610650327875--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650328_cv>:&nbsp;</b></span>Yes that would be very helpful. </div><!--end:1610650327875--><><!--begin:1610650502466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650447_co>:&nbsp;</b></span>As far as the online training&#39;s go,  The standard 40 Hour HAZWOPER online course consists of 32-hours of online training then the student has to attend an 8-hour hands-on class and afterwards go back online for the final exam.  The student has 100 days to complete this training before their online course expires.  After completion of the entire course they receive a certificate of completion.  </div><!--end:1610650502466--><><!--begin:1610650640601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650585_co>:&nbsp;</b></span>The Hybrid version of the 40-Hour HAZWOPER online training course consists of 40-Hours of online training and an exam following.  students have 100 days to complete the online portion/exam.  After the student completes that portion they receive a certificate of completion and a voucher to complete the hands-on portion with in 6-months.  </div><!--end:1610650640601--><><!--begin:1610650663563--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650663_cv>:&nbsp;</b></span>ok. I understand now.  Thank you.  </div><!--end:1610650663563--><><!--begin:1610650840458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650785_co>:&nbsp;</b></span>Of Course.  I see your email is a government email address. If you are part of a government agency we also offer 10% seminar discounts and 15% online course discounts (excluding the OSHA 10-Hour Construction Course) for all verified government agencies.</div><!--end:1610650840458--><><!--begin:1610650889045--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610650889_cv>:&nbsp;</b></span>I am in need of the 40 hour Hazwoper course.  In order to get the discount would I need to call to register or can i register online?</div><!--end:1610650889045--><><!--begin:1610651038592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610650983_co>:&nbsp;</b></span>You can register online I would just need your company name and info now and then I can email you the discount codes to use when registering</div><!--end:1610651038592--><><!--begin:1610651110842--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651110_cv>:&nbsp;</b></span>The only thing I need to know is where the in person locations would be. </div><!--end:1610651110842--><><!--begin:1610651281592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651226_co>:&nbsp;</b></span>I did send you an email with details on the hands-on class schedule.   If you click the link in that email it will bring you to the website </div><!--end:1610651281592--><><!--begin:1610651337475--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651337_cv>:&nbsp;</b></span>I just saw that .  State of Delaware Dept. of Natural Resources and Environmental Control,  Water Supply Section</div><!--end:1610651337475--><><!--begin:1610651510232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651455_co>:&nbsp;</b></span>If you go to that webpage and then click on the city name it will bring you to a page that will list the specific training location we are currently using.  </div><!--end:1610651510232--><><!--begin:1610651560871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651506_co>:&nbsp;</b></span>Can I get your company office location/Address please? </div><!--end:1610651560871--><><!--begin:1610651541234--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651541_cv>:&nbsp;</b></span>Delaware Dept. of Natural Resources and Environmental Control, Water Supply Section, 89 Kings Hwy, Dover, DE 19901</div><!--end:1610651541234--><><!--begin:1610651947322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651892_co>:&nbsp;</b></span>Tank you your company has been verified.  I will send the discount code(s) to your email address.</div><!--end:1610651947322--><><!--begin:1610651957939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651903_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610651957939--><><!--begin:1610651925637--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651925_cv>:&nbsp;</b></span>That is great.  No I dont think so. Thank you very much</div><!--end:1610651925637--><><!--begin:1610651993608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610651938_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1610651993608--><><!--begin:1610651947475--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Bataille<timestamp_1610651947_cv>:&nbsp;</b></span>you too. </div><!--end:1610651947475--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the difference between the 40 hour online course and the 40 hour hybrid course?  Also I am located in Delaware where would the in person training be taught?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Amber\r\nAmber Bataille:&nbsp;Good Afternoon\r\nTiffany:&nbsp;The hands-on training locations are the same as the seminar location listed on the website. Would you like me to send you a link to review the locations?  That would be the best way I believe to determine the closest location to you. \r\nAmber Bataille:&nbsp;Yes that would be very helpful. \r\nTiffany:&nbsp;As far as the online training&#39;s go,  The standard 40 Hour HAZWOPER online course consists of 32-hours of online training then the student has to attend an 8-hour hands-on class and afterwards go back online for the final exam.  The student has 100 days to complete this training before their online course expires.  After completion of the entire course they receive a certificate of completion.  \r\nTiffany:&nbsp;The Hybrid version of the 40-Hour HAZWOPER online training course consists of 40-Hours of online training and an exam following.  students have 100 days to complete the online portion/exam.  After the student completes that portion they receive a certificate of completion and a voucher to complete the hands-on portion with in 6-months.  \r\nAmber Bataille:&nbsp;ok. I understand now.  Thank you.  \r\nTiffany:&nbsp;Of Course.  I see your email is a government email address. If you are part of a government agency we also offer 10% seminar discounts and 15% online course discounts (excluding the OSHA 10-Hour Construction Course) for all verified government agencies.\r\nAmber Bataille:&nbsp;I am in need of the 40 hour Hazwoper course.  In order to get the discount would I need to call to register or can i register online?\r\nTiffany:&nbsp;You can register online I would just need your company name and info now and then I can email you the discount codes to use when registering\r\nAmber Bataille:&nbsp;The only thing I need to know is where the in person locations would be. \r\nTiffany:&nbsp;I did send you an email with details on the hands-on class schedule.   If you click the link in that email it will bring you to the website \r\nAmber Bataille:&nbsp;I just saw that .  State of Delaware Dept. of Natural Resources and Environmental Control,  Water Supply Section\r\nTiffany:&nbsp;If you go to that webpage and then click on the city name it will bring you to a page that will list the specific training location we are currently using.  \r\nTiffany:&nbsp;Can I get your company office location/Address please? \r\nAmber Bataille:&nbsp;Delaware Dept. of Natural Resources and Environmental Control, Water Supply Section, 89 Kings Hwy, Dover, DE 19901\r\nTiffany:&nbsp;Tank you your company has been verified.  I will send the discount code(s) to your email address.\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nAmber Bataille:&nbsp;That is great.  No I dont think so. Thank you very much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nAmber Bataille:&nbsp;you too. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('235385129na', 1610746607, 1610746988, 2, 23, 0, 9, 0, 0, 0, 0, 1603, 0, 0, 0, 0, 'Robbie Deister', 'rdd@shanwil.com', '209.210.132.242', '3fdf27a85f4f1b673ed7360f8f35dd6e', 'Name-_-Robbie Deister-cus-Email-_-rdd@shanwil.com-cus-Please provide a brief description of how we can help:-_-Cert shipment-cus-', 'Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.', '<div class=\'ca\'><div class=\'info_box\'><i>Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1610746681785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746626_co>:&nbsp;</b></span>Good afternoon.  One moment please while I look you up.</div><!--end:1610746681785--><><!--begin:1610746840324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746785_co>:&nbsp;</b></span>It was mailed on 12/16/2020 to 1321 Bannock Street Suite 200 Denver CO 80204 to attention Peggy Ganse </div><!--end:1610746840324--><><!--begin:1610746771309--><div class=\'cv\'><span class=\'notranslate\'><b>Robbie Deister<timestamp_1610746786_cv>:&nbsp;</b></span>thanks, let me know if you need further information</div><!--end:1610746771309--><><!--begin:1610746905686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746850_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1610746905686--><><!--begin:1610746862120--><div class=\'cv\'><span class=\'notranslate\'><b>Robbie Deister<timestamp_1610746876_cv>:&nbsp;</b></span>no that is it.  thank you!</div><!--end:1610746862120--><><!--begin:1610746974250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1610746919_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1610746974250--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Have not received certification of 8-hour HAZWOPER refresh course completed in December.  Want to confirm shipping address or confirm lost in transport.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon.  One moment please while I look you up.\r\nTiffany:&nbsp;It was mailed on 12/16/2020 to 1321 Bannock Street Suite 200 Denver CO 80204 to attention Peggy Ganse \r\nRobbie Deister:&nbsp;thanks, let me know if you need further information\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nRobbie Deister:&nbsp;no that is it.  thank you!\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235794282z3', 1611155756, 1611155990, 2, 23, 0, 5, 0, 0, 0, 0, 2422, 0, 0, 0, 0, 'Katherine', 'katie.healy@gmail.com', '71.201.215.69', '6df385ff1683166db0a99075f44bb7db', 'Name-_-Katherine D Healy-cus-Email-_-Katherine D Healy-cus-Please provide a brief description of how we can help:-_-Katherine D Healy-cus-', 'I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611155833893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155776_co>:&nbsp;</b></span>Good morning Katherine.  </div><!--end:1611155833893--><><!--begin:1611155783889--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155784_cv>:&nbsp;</b></span>Good morning, Tiffany!</div><!--end:1611155783889--><><!--begin:1611155845480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155788_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1611155845480--><><!--begin:1611155910411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155853_co>:&nbsp;</b></span>Good news Katie you have already completed your exam since the supplemental training portion was added to your account.  </div><!--end:1611155910411--><><!--begin:1611155866649--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155867_cv>:&nbsp;</b></span>Oh, so no additional exam?</div><!--end:1611155866649--><><!--begin:1611155987348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155929_co>:&nbsp;</b></span>That is correct! You only need the password to complete the exam if you only completed the 32-Hour standard version of the online course but you did the additional 8-Hours and have already completed the exam afterwards.  </div><!--end:1611155987348--><><!--begin:1611155955324--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155955_cv>:&nbsp;</b></span>Oh, that&#39;s wonderful news! Thanks so much for the help!</div><!--end:1611155955324--><><!--begin:1611156032803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611155975_co>:&nbsp;</b></span>My Pleasure! Is there anything else I can assist you with?</div><!--end:1611156032803--><><!--begin:1611155987629--><div class=\'cv\'><span class=\'notranslate\'><b>Katherine<timestamp_1611155988_cv>:&nbsp;</b></span>Not today. Thank you and have a great day!</div><!--end:1611155987629--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed an 8-hr refresher/dress-out HAZWOPER course on Friday, 1/15, in the Chicago area. I was given a code to access an exam that was to follow the course. I have the code but it\'s unclear how I access the exam. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Katherine.  \r\nKatherine:&nbsp;Good morning, Tiffany!\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nTiffany:&nbsp;Good news Katie you have already completed your exam since the supplemental training portion was added to your account.  \r\nKatherine:&nbsp;Oh, so no additional exam?\r\nTiffany:&nbsp;That is correct! You only need the password to complete the exam if you only completed the 32-Hour standard version of the online course but you did the additional 8-Hours and have already completed the exam afterwards.  \r\nKatherine:&nbsp;Oh, that&#39;s wonderful news! Thanks so much for the help!\r\nTiffany:&nbsp;My Pleasure! Is there anything else I can assist you with?\r\nKatherine:&nbsp;Not today. Thank you and have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235813833th', 1611175326, 1611177378, 2, 23, 0, 7, 0, 0, 0, 0, 5996, 0, 0, 0, 0, 'Tanny Davidson', 'tanny@stagenterprise.com', '173.186.110.49', '011f683f75a001b0314723cc4920d04c', 'Name-_-Tanny Davidson-cus-Email-_-Tanny Davidson-cus-Please provide a brief description of how we can help:-_-Tanny Davidson-cus-', 'Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611175403250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175345_co>:&nbsp;</b></span>Good afternoon Tanny!</div><!--end:1611175403250--><><!--begin:1611175421014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175363_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1611175421014--><><!--begin:1611175379641--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175379_cv>:&nbsp;</b></span>Thank you!</div><!--end:1611175379641--><><!--begin:1611175491302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175433_co>:&nbsp;</b></span>Do you happen to have your order number available?</div><!--end:1611175491302--><><!--begin:1611175454567--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175454_cv>:&nbsp;</b></span>One moment, I think so!</div><!--end:1611175454567--><><!--begin:1611175482550--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175482_cv>:&nbsp;</b></span>10864</div><!--end:1611175482550--><><!--begin:1611175630311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175572_co>:&nbsp;</b></span>Can you please try and log in or refresh your page now to see if the course are showing under your account.</div><!--end:1611175630311--><><!--begin:1611175588289--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175587_cv>:&nbsp;</b></span>yes, one moment</div><!--end:1611175588289--><><!--begin:1611175872820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611175815_co>:&nbsp;</b></span>Are you able to see the seats and invited participants? </div><!--end:1611175872820--><><!--begin:1611175889288--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611175888_cv>:&nbsp;</b></span>I can&#39;t see them</div><!--end:1611175889288--><><!--begin:1611176213617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176156_co>:&nbsp;</b></span>What do you see when you are logged in?  </div><!--end:1611176213617--><><!--begin:1611176310475--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176310_cv>:&nbsp;</b></span>I see five seats with the completed participants</div><!--end:1611176310475--><><!--begin:1611176400261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176342_co>:&nbsp;</b></span>Tanny are you in the Chandler, AZ office or the Ball Ground, GA office</div><!--end:1611176400261--><><!--begin:1611176354667--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176354_cv>:&nbsp;</b></span>Ball Ground</div><!--end:1611176354667--><><!--begin:1611176512022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176454_co>:&nbsp;</b></span>Okay now you should see the Ball Ground, GA registrations please refresh again</div><!--end:1611176512022--><><!--begin:1611176513909--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176513_cv>:&nbsp;</b></span>I see two people, but they have completed the training. I have two seats which should be open for each.</div><!--end:1611176513909--><><!--begin:1611176640568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176583_co>:&nbsp;</b></span>I see the two email addresses that were invited on 01-04-21 for the IATA training are 	<a href=\'mailto:stagreceiving@stagenterprise.com\' target=\'_blank\' rel=\'noopener noreferrer\'>stagreceiving@stagenterprise.com</a> and <a href=\'mailto:stagwarehouse@stagenterprise.com\' target=\'_blank\' rel=\'noopener noreferrer\'>stagwarehouse@stagenterprise.com</a></div><!--end:1611176640568--><><!--begin:1611176612095--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176611_cv>:&nbsp;</b></span>YES! okay, I didn&#39;t see them , where can I get them?</div><!--end:1611176612095--><><!--begin:1611176669580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176612_co>:&nbsp;</b></span>and same two email addresses were invited to do the DOT training on 01-04-21 as well</div><!--end:1611176669580--><><!--begin:1611176619120--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176618_cv>:&nbsp;</b></span>yes!</div><!--end:1611176619120--><><!--begin:1611176668391--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176667_cv>:&nbsp;</b></span>Where can I find it</div><!--end:1611176668391--><><!--begin:1611176801683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176744_co>:&nbsp;</b></span>You should see each different course title listed and then you can select show details under each course.  Then since the students have not accepted the training yet they are listed under the invitations tab once they accept the training they will be under the participants tab</div><!--end:1611176801683--><><!--begin:1611176892817--><div class=\'cv\'><span class=\'notranslate\'><b>Tanny Davidson<timestamp_1611176892_cv>:&nbsp;</b></span>Okay, I got it I think! Thank you!</div><!--end:1611176892817--><><!--begin:1611177046552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611176989_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1611177046552--><><!--begin:1611177412680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611177355_co>:&nbsp;</b></span>If you need anything else please let us know! Have a wonderful day!</div><!--end:1611177412680--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI purchased two seats for online HAZMAT training and 2 seats for online IATA training. I invited the 2 participants. When I log in, I don;t see the participants or the seats. Can you help? Our company is Stag Enterprise, Inc. Thank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Tanny!\r\nTiffany:&nbsp;One moment while I look you up\r\nTanny Davidson:&nbsp;Thank you!\r\nTiffany:&nbsp;Do you happen to have your order number available?\r\nTanny Davidson:&nbsp;One moment, I think so!\r\nTanny Davidson:&nbsp;10864\r\nTiffany:&nbsp;Can you please try and log in or refresh your page now to see if the course are showing under your account.\r\nTanny Davidson:&nbsp;yes, one moment\r\nTiffany:&nbsp;Are you able to see the seats and invited participants? \r\nTanny Davidson:&nbsp;I can&#39;t see them\r\nTiffany:&nbsp;What do you see when you are logged in?  \r\nTanny Davidson:&nbsp;I see five seats with the completed participants\r\nTiffany:&nbsp;Tanny are you in the Chandler, AZ office or the Ball Ground, GA office\r\nTanny Davidson:&nbsp;Ball Ground\r\nTiffany:&nbsp;Okay now you should see the Ball Ground, GA registrations please refresh again\r\nTanny Davidson:&nbsp;I see two people, but they have completed the training. I have two seats which should be open for each.\r\nTiffany:&nbsp;I see the two email addresses that were invited on 01-04-21 for the IATA training are 	mailto:stagreceiving@stagenterprise.com and mailto:stagwarehouse@stagenterprise.com\r\nTanny Davidson:&nbsp;YES! okay, I didn&#39;t see them , where can I get them?\r\nTiffany:&nbsp;and same two email addresses were invited to do the DOT training on 01-04-21 as well\r\nTanny Davidson:&nbsp;yes!\r\nTanny Davidson:&nbsp;Where can I find it\r\nTiffany:&nbsp;You should see each different course title listed and then you can select show details under each course.  Then since the students have not accepted the training yet they are listed under the invitations tab once they accept the training they will be under the participants tab\r\nTanny Davidson:&nbsp;Okay, I got it I think! Thank you!\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nTiffany:&nbsp;If you need anything else please let us know! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('235817802zp', 1611179314, 1611179555, 2, 23, 0, 10, 0, 0, 0, 0, 1028, 0, 0, 0, 0, 'Brooke Salisbury', 'brooke.salisbury@tceq.texas.gov', '163.234.245.168', '4c00de64f908b7fb9fc4b710f371b29b', 'Name-_-Brooke Salisbury-cus-Email-_-brooke.salisbury@tceq.texas.gov-cus-Please provide a brief description of how we can help:-_-Copy of my completion of hazwopper (online portion)-cus-', 'Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611179435943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611179378_co>:&nbsp;</b></span>Yes.  We can expedite/reissue any certificate at a $10 fee.</div><!--end:1611179435943--><><!--begin:1611179393268--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke Salisbury<timestamp_1611179400_cv>:&nbsp;</b></span>I cant be emailed a copy?</div><!--end:1611179393268--><><!--begin:1611179545231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611179487_co>:&nbsp;</b></span>Yes we can reissue the certificate via PDF in an email. The reissue fee of $10 does apply whether we are emailing or sending the certificate out via US Mail.  </div><!--end:1611179545231--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can I be emailed a copy of my Hazwoper certificate I received after completing the online portion of the course?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Yes.  We can expedite/reissue any certificate at a $10 fee.\r\nBrooke Salisbury:&nbsp;I cant be emailed a copy?\r\nTiffany:&nbsp;Yes we can reissue the certificate via PDF in an email. The reissue fee of $10 does apply whether we are emailing or sending the certificate out via US Mail.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235893459q6', 1611254952, 1611255620, 2, 23, 0, 8, 0, 0, 5, 0, 3455, 0, 0, 0, 0, 'Ryan', 'ryan.evans@riotinto.com', '57.76.160.33', '9ac328c7aa55821115482580132f0220', 'Name-_-Evans-cus-Email-_-ryan.evans@riotinto.com-cus-Please provide a brief description of how we can help:-_-Cannot login to my account at csregs.com any longer?-cus-', 'Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611255018688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611254960_co>:&nbsp;</b></span>Good afternoon Ryan</div><!--end:1611255018688--><><!--begin:1611254970567--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611254971_cv>:&nbsp;</b></span>Hello!</div><!--end:1611254970567--><><!--begin:1611255035542--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611254977_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1611255035542--><><!--begin:1611255221076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255163_co>:&nbsp;</b></span>I do see your account here.  If you are trying to purchase training you add the desired courses to your cart and at check out you will use your email address as the registrar to buyer to link the courses to your companies account.</div><!--end:1611255221076--><><!--begin:1611255278206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255220_co>:&nbsp;</b></span>If you are are simply trying to log into your training account you log in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> using your email address as your username </div><!--end:1611255278206--><><!--begin:1611255244623--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255245_cv>:&nbsp;</b></span>I&#39;ve taken csregs online courses for years. username: RyanLEvans</div><!--end:1611255244623--><><!--begin:1611255282510--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255283_cv>:&nbsp;</b></span>Is that account no longer in your records for tracking what I&#39;ve taken? Can i simply add an email to that account please?</div><!--end:1611255282510--><><!--begin:1611255428106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255370_co>:&nbsp;</b></span>Yes as of 2019 we did get an updated training system so the previous system is no longer available.  </div><!--end:1611255428106--><><!--begin:1611255471573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255413_co>:&nbsp;</b></span>But I do see your 2019 and 2020 refreshers on your new account </div><!--end:1611255471573--><><!--begin:1611255591205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255533_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611255591205--><><!--begin:1611255545687--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255546_cv>:&nbsp;</b></span>That&#39;ll do, thank you</div><!--end:1611255545687--><><!--begin:1611255658877--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611255600_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1611255658877--><><!--begin:1611255612718--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1611255613_cv>:&nbsp;</b></span>You too - take care</div><!--end:1611255612718--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nI used to login with a username and password.\r\nThe website now asks me to use an email, and does not let me login nor to enter it to change my password.\r\nPlease advise how I can login to view my account and signup for your courses? thank you\r\nryan.evans@riotinto.com \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Ryan\r\nRyan:&nbsp;Hello!\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nTiffany:&nbsp;I do see your account here.  If you are trying to purchase training you add the desired courses to your cart and at check out you will use your email address as the registrar to buyer to link the courses to your companies account.\r\nTiffany:&nbsp;If you are are simply trying to log into your training account you log in at https://csregsonline.com/ using your email address as your username \r\nRyan:&nbsp;I&#39;ve taken csregs online courses for years. username: RyanLEvans\r\nRyan:&nbsp;Is that account no longer in your records for tracking what I&#39;ve taken? Can i simply add an email to that account please?\r\nTiffany:&nbsp;Yes as of 2019 we did get an updated training system so the previous system is no longer available.  \r\nTiffany:&nbsp;But I do see your 2019 and 2020 refreshers on your new account \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nRyan:&nbsp;That&#39;ll do, thank you\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nRyan:&nbsp;You too - take care\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('235905447qk', 1611266913, 1611267087, 4, 22, 0, 17, 0, 0, 0, 0, 790, 0, 0, 0, 0, 'Bryan Barrett', 'bryan.barrett2@usda.gov', '170.144.244.53', '03b30fc53040e863c7c8efa34c2dee14', 'Name-_-Bryan Barrett-cus-Email-_-bryan.barrett2@usda.gov-cus-Please provide a brief description of how we can help:-_-COVID Info-cus-', 'Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!</i></div></div><><div class=\'ca\'><b>Drew</b> has joined the chat.</div><><!--begin:1611267145414--><div class=\'co\'><span class=\'notranslate\'><b>Drew<timestamp_1611267087_co>:&nbsp;</b></span>Hello Bryan, I do have something like that and I also have your email. I will send that your way soon.</div><!--end:1611267145414--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I am signed up for a 40-Hour HAZWOPER Training in Denver on Feb. 16-19. I am filling out a travel request through my work (Forest Service) and need some type of attachment that describes the COVID mitigation measures that Compliance Solutions will be taking for the training. Do you have anything like that you could email me? Let me know!\r\nDrew has joined the chat.\r\nDrew:&nbsp;Hello Bryan, I do have something like that and I also have your email. I will send that your way soon.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('23597204686', 1611333511, 1611333876, 2, 23, 0, 6, 0, 0, 0, 0, 2673, 0, 0, 0, 0, 'Michael Dookie', 'mdookie@dynacheminc.com', '192.24.91.99', 'ab6777e8eac39a8579dbdd94ffd54346', 'Name-_-Michael Dookie-cus-Email-_-mdookie@dynacheminc.com-cus-Please provide a brief description of how we can help:-_-Michael Dookie-cus-', 'How do I add my other employee?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I add my other employee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611333590522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333532_co>:&nbsp;</b></span>Good morning!</div><!--end:1611333590522--><><!--begin:1611333543059--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333543_cv>:&nbsp;</b></span>same</div><!--end:1611333543059--><><!--begin:1611333565460--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333565_cv>:&nbsp;</b></span>How do I add another employee to this training</div><!--end:1611333565460--><><!--begin:1611333630126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333571_co>:&nbsp;</b></span>Did you already purchase training courses? Or do you need to purchase additional coures to add another employee?</div><!--end:1611333630126--><><!--begin:1611333688766--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333688_cv>:&nbsp;</b></span>yes</div><!--end:1611333688766--><><!--begin:1611333782938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333724_co>:&nbsp;</b></span>Oh I see you did you just purchased two 8-Hour HAZWOPER Refresher Courses.  You will receive a couple emails from the system one will be a confirmation and then next one will have instructions on how to set your account up or log in as a group manager.  After you do that you are able to accept the training as your own and/or invite student(s) to complete the training.  </div><!--end:1611333782938--><><!--begin:1611333746799--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333746_cv>:&nbsp;</b></span>yes</div><!--end:1611333746799--><><!--begin:1611333808159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333749_co>:&nbsp;</b></span>Did you receive that second email and create your online account?</div><!--end:1611333808159--><><!--begin:1611333774033--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333774_cv>:&nbsp;</b></span>let me check</div><!--end:1611333774033--><><!--begin:1611333830520--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dookie<timestamp_1611333830_cv>:&nbsp;</b></span>I create an account and yes got email. Will follow email. Thanks</div><!--end:1611333830520--><><!--begin:1611333934735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611333876_co>:&nbsp;</b></span>Of course! My pleasure!  </div><!--end:1611333934735--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How do I add my other employee?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning!\r\nMichael Dookie:&nbsp;same\r\nMichael Dookie:&nbsp;How do I add another employee to this training\r\nTiffany:&nbsp;Did you already purchase training courses? Or do you need to purchase additional coures to add another employee?\r\nMichael Dookie:&nbsp;yes\r\nTiffany:&nbsp;Oh I see you did you just purchased two 8-Hour HAZWOPER Refresher Courses.  You will receive a couple emails from the system one will be a confirmation and then next one will have instructions on how to set your account up or log in as a group manager.  After you do that you are able to accept the training as your own and/or invite student(s) to complete the training.  \r\nMichael Dookie:&nbsp;yes\r\nTiffany:&nbsp;Did you receive that second email and create your online account?\r\nMichael Dookie:&nbsp;let me check\r\nMichael Dookie:&nbsp;I create an account and yes got email. Will follow email. Thanks\r\nTiffany:&nbsp;Of course! My pleasure!  \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('236313644b7', 1611675119, 1611676194, 2, 23, 0, 5, 0, 0, 0, 0, 3335, 0, 0, 0, 0, 'Visitor', 'null', '107.72.178.132', 'f896e45915f875ba8bf49d52b9154d7a', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611675196273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675136_co>:&nbsp;</b></span>Good morning Visitor</div><!--end:1611675196273--><><!--begin:1611675204656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675144_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611675204656--><><!--begin:1611675149269--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675149_cv>:&nbsp;</b></span>Good morning </div><!--end:1611675149269--><><!--begin:1611675210056--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675210_cv>:&nbsp;</b></span>This is Donald Ali. I got an email that the hazwoper course has 2 weeks remaining for access. I finished the online portion and have my live session scheduled for 2/12. I just wanted to make sure this won’t affect the completion </div><!--end:1611675210056--><><!--begin:1611675356110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675295_co>:&nbsp;</b></span>Please give me one moment while I look you up</div><!--end:1611675356110--><><!--begin:1611675311273--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675311_cv>:&nbsp;</b></span>Ok</div><!--end:1611675311273--><><!--begin:1611675621253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675561_co>:&nbsp;</b></span>Since you have to go back online after the hands-on class to complete the exam this would be an issue.  So, I have given you a courteous 30 day extension to your online training account. Your new expiration date is 03/08/2021 at midnight.  Please be sure to complete the hands-on training and then go back online and complete the exam before this date.   </div><!--end:1611675621253--><><!--begin:1611675584851--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675584_cv>:&nbsp;</b></span>Ok perfect. I’m glad I checked. </div><!--end:1611675584851--><><!--begin:1611675657741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675597_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1611675657741--><><!--begin:1611675625284--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675625_cv>:&nbsp;</b></span>Can you confirm the live class for me. 2/12 in Orlando </div><!--end:1611675625284--><><!--begin:1611675747895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675687_co>:&nbsp;</b></span>That class is scheduled for 02/12 in Orlando, FL that class is still pending confirmation.  The final determination will be made on 02/09/2021. </div><!--end:1611675747895--><><!--begin:1611675699854--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611675700_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1611675699854--><><!--begin:1611675784839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675724_co>:&nbsp;</b></span>My pleasure! </div><!--end:1611675784839--><><!--begin:1611675818884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611675758_co>:&nbsp;</b></span>I hope you have a wonderful day!</div><!--end:1611675818884--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Visitor\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Good morning \r\nVisitor:&nbsp;This is Donald Ali. I got an email that the hazwoper course has 2 weeks remaining for access. I finished the online portion and have my live session scheduled for 2/12. I just wanted to make sure this won’t affect the completion \r\nTiffany:&nbsp;Please give me one moment while I look you up\r\nVisitor:&nbsp;Ok\r\nTiffany:&nbsp;Since you have to go back online after the hands-on class to complete the exam this would be an issue.  So, I have given you a courteous 30 day extension to your online training account. Your new expiration date is 03/08/2021 at midnight.  Please be sure to complete the hands-on training and then go back online and complete the exam before this date.   \r\nVisitor:&nbsp;Ok perfect. I’m glad I checked. \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nVisitor:&nbsp;Can you confirm the live class for me. 2/12 in Orlando \r\nTiffany:&nbsp;That class is scheduled for 02/12 in Orlando, FL that class is still pending confirmation.  The final determination will be made on 02/09/2021. \r\nVisitor:&nbsp;Ok thank you \r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;I hope you have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('236314546yg', 1611676011, 1611676253, 2, 23, 0, 7, 0, 0, 0, 0, 2813, 0, 0, 0, 0, 'Visitor', 'null', '165.189.255.60', '0d41927115d964ad86bb715c5f47993d', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611676094773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676034_co>:&nbsp;</b></span>Good morning Visitor</div><!--end:1611676094773--><><!--begin:1611676101876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676041_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611676101876--><><!--begin:1611676065721--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676065_cv>:&nbsp;</b></span>Hi, I am wondering about an extension for a class I am registered for.</div><!--end:1611676065721--><><!--begin:1611676074387--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676074_cv>:&nbsp;</b></span>I received this email: Melanie,<br>You have only two more weeks of access to the following course:<br>8 Hour HAZWOPER (available until January 28, 2021)<br></div><!--end:1611676074387--><><!--begin:1611676090953--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676090_cv>:&nbsp;</b></span>I was having access issues and other technical issues.</div><!--end:1611676090953--><><!--begin:1611676155107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676094_co>:&nbsp;</b></span>Can I please get your first and last name so I can look you up</div><!--end:1611676155107--><><!--begin:1611676099448--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676099_cv>:&nbsp;</b></span>So I need another week, if that&#39;s okay.</div><!--end:1611676099448--><><!--begin:1611676107560--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676107_cv>:&nbsp;</b></span>Melanie Burns</div><!--end:1611676107560--><><!--begin:1611676185141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676124_co>:&nbsp;</b></span>One moment please</div><!--end:1611676185141--><><!--begin:1611676249439--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676189_co>:&nbsp;</b></span>I have given you a courteous 30 day extension to your online training account. Your new expiration date is 02/27/2021 at midnight. </div><!--end:1611676249439--><><!--begin:1611676224411--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611676224_cv>:&nbsp;</b></span>Great- thank you!</div><!--end:1611676224411--><><!--begin:1611676304193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676244_co>:&nbsp;</b></span>My pleasure! </div><!--end:1611676304193--><><!--begin:1611676313959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611676253_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1611676313959--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Visitor\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Hi, I am wondering about an extension for a class I am registered for.\r\nVisitor:&nbsp;I received this email: Melanie,You have only two more weeks of access to the following course:8 Hour HAZWOPER (available until January 28, 2021)\r\nVisitor:&nbsp;I was having access issues and other technical issues.\r\nTiffany:&nbsp;Can I please get your first and last name so I can look you up\r\nVisitor:&nbsp;So I need another week, if that&#39;s okay.\r\nVisitor:&nbsp;Melanie Burns\r\nTiffany:&nbsp;One moment please\r\nTiffany:&nbsp;I have given you a courteous 30 day extension to your online training account. Your new expiration date is 02/27/2021 at midnight. \r\nVisitor:&nbsp;Great- thank you!\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('236330390yb', 1611691880, 1611693829, 2, 23, 0, 5, 0, 0, 0, 0, 6711, 0, 0, 0, 0, 'Visitor', 'null', '4.15.82.6', '422a71eb7604294f3db27281a160c5f5', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611691949117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691888_co>:&nbsp;</b></span>Good afternoon!</div><!--end:1611691949117--><><!--begin:1611691957255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691897_co>:&nbsp;</b></span>How can I help you today?</div><!--end:1611691957255--><><!--begin:1611691902457--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691902_cv>:&nbsp;</b></span>Hello.</div><!--end:1611691902457--><><!--begin:1611691917535--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691917_cv>:&nbsp;</b></span>I&#39;m trying to locate a student&#39;s training certificate.</div><!--end:1611691917535--><><!--begin:1611691924564--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691924_cv>:&nbsp;</b></span>I didn&#39;t receive it over email.</div><!--end:1611691924564--><><!--begin:1611692010340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691950_co>:&nbsp;</b></span>We normally send all certificate via US Mail once a students complete the online training courses.  </div><!--end:1611692010340--><><!--begin:1611692021646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611691961_co>:&nbsp;</b></span>May I have the students name to look him or her up please?</div><!--end:1611692021646--><><!--begin:1611691986863--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691986_cv>:&nbsp;</b></span>OK, my registration said it would be electronic.  </div><!--end:1611691986863--><><!--begin:1611691995049--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611691994_cv>:&nbsp;</b></span>His name is Ahmad Philips</div><!--end:1611691995049--><><!--begin:1611692025086--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692024_cv>:&nbsp;</b></span>He completed a 40 Hour HAZWOPER.  I believe the confirmation number is 9497</div><!--end:1611692025086--><><!--begin:1611692168254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692108_co>:&nbsp;</b></span>We did send his certificate out via US Mail on 12/16/2020 to the company information as follows: US Ecology 17440 College Parkway Ste 300 Livonia MI 48152 Attention Ginger	Eichler</div><!--end:1611692168254--><><!--begin:1611692232565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692172_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611692232565--><><!--begin:1611692238507--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692238_cv>:&nbsp;</b></span>Is it possible to get an electronic copy?  Our office is closed due to the pandemic.</div><!--end:1611692238507--><><!--begin:1611692371977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692311_co>:&nbsp;</b></span>To reissue a copy of a certificate whether via PDF or US Mail there is a $10 fee.  </div><!--end:1611692371977--><><!--begin:1611692330200--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692330_cv>:&nbsp;</b></span>That is ridiculous</div><!--end:1611692330200--><><!--begin:1611692460913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692400_co>:&nbsp;</b></span>I can speak with management and see if we can waive the fee for me to PDF you a copy of the certificate.  Can I please have your name and email address?</div><!--end:1611692460913--><><!--begin:1611692422792--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692422_cv>:&nbsp;</b></span>Thanks, I appreciate that.  Kelly McInnis, <a href=\'mailto:Kelly.mcinnis@usecology.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Kelly.mcinnis@usecology.com</a></div><!--end:1611692422792--><><!--begin:1611692567941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692507_co>:&nbsp;</b></span>Kelly is Ginger Eichler still with US Ecology I see you both have the same title in our system.  I have her as the main point of contact and you as an alternate.  Just want to confirm our records are correct.</div><!--end:1611692567941--><><!--begin:1611692550990--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692550_cv>:&nbsp;</b></span>She is with US Ecology but we are with different divisions of the company.  She&#39;s not a contact for my accounts.</div><!--end:1611692550990--><><!--begin:1611692577227--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692577_cv>:&nbsp;</b></span>Also, we have different titles.</div><!--end:1611692577227--><><!--begin:1611692654830--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692654_cv>:&nbsp;</b></span>Is there a way to set the online courses for electronic certificates?  In addition to office closures, my folks are in the field across the US.  </div><!--end:1611692654830--><><!--begin:1611692715749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692655_co>:&nbsp;</b></span>I understand.  I can update the titles in our system if you would like I have you both listed as EHS Managers</div><!--end:1611692715749--><><!--begin:1611692703231--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611692703_cv>:&nbsp;</b></span>Don&#39;t worry about the titles, it&#39;s not a big deal. </div><!--end:1611692703231--><><!--begin:1611692812225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611692751_co>:&nbsp;</b></span>I was able to get the $10 reissue fee waived for Ahmad&#39;s certificate. I will email you an PDF Copy shortly.  </div><!--end:1611692812225--><><!--begin:1611693262076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693201_co>:&nbsp;</b></span>We send all certificates out via US Mail at this time.  Sometimes with companies that purchase multiple courses (at one time) or sign a training agreement with Compliance Solutions, management works with clients to accommodate their training needs.  I could have my Sales Manager reach out to you and see if there is anything we can do for you.  </div><!--end:1611693262076--><><!--begin:1611693759570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693699_co>:&nbsp;</b></span>Are you still there?</div><!--end:1611693759570--><><!--begin:1611693880695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611693820_co>:&nbsp;</b></span>Have a wonderful rest of your day and let us know if we can assist you with anything else. Good bye.</div><!--end:1611693880695--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon!\r\nTiffany:&nbsp;How can I help you today?\r\nVisitor:&nbsp;Hello.\r\nVisitor:&nbsp;I&#39;m trying to locate a student&#39;s training certificate.\r\nVisitor:&nbsp;I didn&#39;t receive it over email.\r\nTiffany:&nbsp;We normally send all certificate via US Mail once a students complete the online training courses.  \r\nTiffany:&nbsp;May I have the students name to look him or her up please?\r\nVisitor:&nbsp;OK, my registration said it would be electronic.  \r\nVisitor:&nbsp;His name is Ahmad Philips\r\nVisitor:&nbsp;He completed a 40 Hour HAZWOPER.  I believe the confirmation number is 9497\r\nTiffany:&nbsp;We did send his certificate out via US Mail on 12/16/2020 to the company information as follows: US Ecology 17440 College Parkway Ste 300 Livonia MI 48152 Attention Ginger	Eichler\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nVisitor:&nbsp;Is it possible to get an electronic copy?  Our office is closed due to the pandemic.\r\nTiffany:&nbsp;To reissue a copy of a certificate whether via PDF or US Mail there is a $10 fee.  \r\nVisitor:&nbsp;That is ridiculous\r\nTiffany:&nbsp;I can speak with management and see if we can waive the fee for me to PDF you a copy of the certificate.  Can I please have your name and email address?\r\nVisitor:&nbsp;Thanks, I appreciate that.  Kelly McInnis, mailto:Kelly.mcinnis@usecology.com\r\nTiffany:&nbsp;Kelly is Ginger Eichler still with US Ecology I see you both have the same title in our system.  I have her as the main point of contact and you as an alternate.  Just want to confirm our records are correct.\r\nVisitor:&nbsp;She is with US Ecology but we are with different divisions of the company.  She&#39;s not a contact for my accounts.\r\nVisitor:&nbsp;Also, we have different titles.\r\nVisitor:&nbsp;Is there a way to set the online courses for electronic certificates?  In addition to office closures, my folks are in the field across the US.  \r\nTiffany:&nbsp;I understand.  I can update the titles in our system if you would like I have you both listed as EHS Managers\r\nVisitor:&nbsp;Don&#39;t worry about the titles, it&#39;s not a big deal. \r\nTiffany:&nbsp;I was able to get the $10 reissue fee waived for Ahmad&#39;s certificate. I will email you an PDF Copy shortly.  \r\nTiffany:&nbsp;We send all certificates out via US Mail at this time.  Sometimes with companies that purchase multiple courses (at one time) or sign a training agreement with Compliance Solutions, management works with clients to accommodate their training needs.  I could have my Sales Manager reach out to you and see if there is anything we can do for you.  \r\nTiffany:&nbsp;Are you still there?\r\nTiffany:&nbsp;Have a wonderful rest of your day and let us know if we can assist you with anything else. Good bye.\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('236401213z7', 1611762687, 1611763262, 2, 23, 0, 6, 0, 0, 0, 0, 5268, 0, 0, 0, 0, 'Visitor', 'null', '72.21.196.65', 'b03dd4a6e7fb0e8c08b0e7912b5c9c41', '', '', '<div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611762763270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762702_co>:&nbsp;</b></span>Good morning! My name is Tiffany how may I help you today?</div><!--end:1611762763270--><><!--begin:1611762703418--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762703_cv>:&nbsp;</b></span>Good morning Tiffany.</div><!--end:1611762703418--><><!--begin:1611762744068--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762744_cv>:&nbsp;</b></span>My name is Dean Brown and I work in the environmental Safety department at an Amazon facility.</div><!--end:1611762744068--><><!--begin:1611762785682--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762785_cv>:&nbsp;</b></span>I had been in contact with one of your employees trying to set up a 24 hour hazwoper class for ten asociates.</div><!--end:1611762785682--><><!--begin:1611762825286--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762825_cv>:&nbsp;</b></span>We were discussing this just prior to our holiday rush, and it was decided we table the training until the new year.</div><!--end:1611762825286--><><!--begin:1611762860245--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762860_cv>:&nbsp;</b></span>At any rate, as you would guess whenever we order anything be it goods or trainings we have to run it through finance and get approval.</div><!--end:1611762860245--><><!--begin:1611762944809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762884_co>:&nbsp;</b></span>Yes I understand.</div><!--end:1611762944809--><><!--begin:1611762961104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611762900_co>:&nbsp;</b></span>Are these online classes you are interested in?</div><!--end:1611762961104--><><!--begin:1611762908328--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762908_cv>:&nbsp;</b></span>I am to the point of scheduling these classes, but I hit a roadblock I hope you can help me with.</div><!--end:1611762908328--><><!--begin:1611762914936--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762914_cv>:&nbsp;</b></span>Yes online!</div><!--end:1611762914936--><><!--begin:1611762946777--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762946_cv>:&nbsp;</b></span>So we used a credit card but it is attached to a PO.</div><!--end:1611762946777--><><!--begin:1611762976962--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762977_cv>:&nbsp;</b></span>Obviously we used the card to take advantage of the discount.</div><!--end:1611762976962--><><!--begin:1611762997890--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611762997_cv>:&nbsp;</b></span>Can you tell me how we&#39;d enter that, so you get paid but we still get the discount.</div><!--end:1611762997890--><><!--begin:1611763015826--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763015_cv>:&nbsp;</b></span>Would I need to contact the person with the card and enter it that way?</div><!--end:1611763015826--><><!--begin:1611763049610--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763049_cv>:&nbsp;</b></span>Are you following me thus far?</div><!--end:1611763049610--><><!--begin:1611763129802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763069_co>:&nbsp;</b></span>Yes we would need you to pay with the credit card at the same time as registering so you would select the pay now with credit card option.  </div><!--end:1611763129802--><><!--begin:1611763137145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763076_co>:&nbsp;</b></span>Yes I understand.  </div><!--end:1611763137145--><><!--begin:1611763146442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763085_co>:&nbsp;</b></span>If you pre-pay at this time of registration and purchase all 10 courses in the same cart you will receive a 10% discount so each course will cost $418.50 totaling $4,18.50. </div><!--end:1611763146442--><><!--begin:1611763106802--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763106_cv>:&nbsp;</b></span>OK, that&#39;s what I thought. I had some confusion in the office, but now I understand totally.</div><!--end:1611763106802--><><!--begin:1611763155346--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763155_cv>:&nbsp;</b></span>Sounds good. I&#39;ll get with the card holder and we&#39;ll go from there!</div><!--end:1611763155346--><><!--begin:1611763224819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763164_co>:&nbsp;</b></span>Sounds Good!</div><!--end:1611763224819--><><!--begin:1611763188770--><div class=\'cv\'><span class=\'notranslate\'><b>Visitor<timestamp_1611763188_cv>:&nbsp;</b></span>Awesome, thanks very much Tiffany. You have a great day!</div><!--end:1611763188770--><><!--begin:1611763317688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611763257_co>:&nbsp;</b></span>You as well!!</div><!--end:1611763317688--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning! My name is Tiffany how may I help you today?\r\nVisitor:&nbsp;Good morning Tiffany.\r\nVisitor:&nbsp;My name is Dean Brown and I work in the environmental Safety department at an Amazon facility.\r\nVisitor:&nbsp;I had been in contact with one of your employees trying to set up a 24 hour hazwoper class for ten asociates.\r\nVisitor:&nbsp;We were discussing this just prior to our holiday rush, and it was decided we table the training until the new year.\r\nVisitor:&nbsp;At any rate, as you would guess whenever we order anything be it goods or trainings we have to run it through finance and get approval.\r\nTiffany:&nbsp;Yes I understand.\r\nTiffany:&nbsp;Are these online classes you are interested in?\r\nVisitor:&nbsp;I am to the point of scheduling these classes, but I hit a roadblock I hope you can help me with.\r\nVisitor:&nbsp;Yes online!\r\nVisitor:&nbsp;So we used a credit card but it is attached to a PO.\r\nVisitor:&nbsp;Obviously we used the card to take advantage of the discount.\r\nVisitor:&nbsp;Can you tell me how we&#39;d enter that, so you get paid but we still get the discount.\r\nVisitor:&nbsp;Would I need to contact the person with the card and enter it that way?\r\nVisitor:&nbsp;Are you following me thus far?\r\nTiffany:&nbsp;Yes we would need you to pay with the credit card at the same time as registering so you would select the pay now with credit card option.  \r\nTiffany:&nbsp;Yes I understand.  \r\nTiffany:&nbsp;If you pre-pay at this time of registration and purchase all 10 courses in the same cart you will receive a 10% discount so each course will cost $418.50 totaling $4,18.50. \r\nVisitor:&nbsp;OK, that&#39;s what I thought. I had some confusion in the office, but now I understand totally.\r\nVisitor:&nbsp;Sounds good. I&#39;ll get with the card holder and we&#39;ll go from there!\r\nTiffany:&nbsp;Sounds Good!\r\nVisitor:&nbsp;Awesome, thanks very much Tiffany. You have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('23657716567', 1611938642, 1611938741, 2, 23, 0, 8, 0, 0, 0, 0, 1906, 0, 0, 0, 0, 'Anastasia Nikolopoulou', 'anikolop@its.jnj.com', '108.2.127.95', '13697cacceb12200522977aee93fc984', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Janssen R&D-cus-', 'the 1-2 seats price of $295, is it per person or for a total of max 2?', '<div class=\'ca\'><div class=\'info_box\'><i>the 1-2 seats price of $295, is it per person or for a total of max 2?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1611938720139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938658_co>:&nbsp;</b></span>Good morning Anastasia</div><!--end:1611938720139--><><!--begin:1611938739492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938677_co>:&nbsp;</b></span>The DOT HAZMAT class is $295 pre-paid per seat</div><!--end:1611938739492--><><!--begin:1611938691315--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938691_cv>:&nbsp;</b></span>Good morning</div><!--end:1611938691315--><><!--begin:1611938694801--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938694_cv>:&nbsp;</b></span>ok</div><!--end:1611938694801--><><!--begin:1611938766230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938704_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1611938766230--><><!--begin:1611938718265--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938718_cv>:&nbsp;</b></span>no, that was all</div><!--end:1611938718265--><><!--begin:1611938790350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1611938728_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1611938790350--><><!--begin:1611938735781--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938735_cv>:&nbsp;</b></span>thanks!</div><!--end:1611938735781--><><!--begin:1611938738404--><div class=\'cv\'><span class=\'notranslate\'><b>Anastasia Nikolopoulou<timestamp_1611938738_cv>:&nbsp;</b></span>you too!</div><!--end:1611938738404--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'the 1-2 seats price of $295, is it per person or for a total of max 2?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Anastasia\r\nTiffany:&nbsp;The DOT HAZMAT class is $295 pre-paid per seat\r\nAnastasia Nikolopoulou:&nbsp;Good morning\r\nAnastasia Nikolopoulou:&nbsp;ok\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nAnastasia Nikolopoulou:&nbsp;no, that was all\r\nTiffany:&nbsp;Have a wonderful day!\r\nAnastasia Nikolopoulou:&nbsp;thanks!\r\nAnastasia Nikolopoulou:&nbsp;you too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236835090ep', 1612196565, 1612197212, 2, 23, 0, 7, 0, 0, 0, 0, 1922, 0, 0, 0, 0, 'Christopher Day', 'day973@yahoo.com', '98.192.16.139', '6538f8474c9e41226440a4f716d93267', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Georgia Boat Safety and Training-cus-', 'I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612196636382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196573_co>:&nbsp;</b></span>Good morning Christopher</div><!--end:1612196636382--><><!--begin:1612196583165--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196583_cv>:&nbsp;</b></span>Good morning</div><!--end:1612196583165--><><!--begin:1612196663561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196600_co>:&nbsp;</b></span>One moment while  I look you up</div><!--end:1612196663561--><><!--begin:1612196884112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196821_co>:&nbsp;</b></span>I see you have the required time and only have the last couple modules to complete.  I will  keep an eye on your training throughout the day and as you complete the course I will get you registered for the Atlanta, GA class scheduled for this Friday 02/05/2021 which is confirmed.  We will send you the information tomorrow for the class.  </div><!--end:1612196884112--><><!--begin:1612196855938--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196856_cv>:&nbsp;</b></span>Awesome thank you for your help.</div><!--end:1612196855938--><><!--begin:1612196935118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196872_co>:&nbsp;</b></span>My Pleasure! Have a wonderful day!</div><!--end:1612196935118--><><!--begin:1612196884839--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Day<timestamp_1612196885_cv>:&nbsp;</b></span>You as well</div><!--end:1612196884839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to register for the Hands on portion of the class. Date Feb. 5th in Atlanta GA. I will be finished with the online portion today. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Christopher\r\nChristopher Day:&nbsp;Good morning\r\nTiffany:&nbsp;One moment while  I look you up\r\nTiffany:&nbsp;I see you have the required time and only have the last couple modules to complete.  I will  keep an eye on your training throughout the day and as you complete the course I will get you registered for the Atlanta, GA class scheduled for this Friday 02/05/2021 which is confirmed.  We will send you the information tomorrow for the class.  \r\nChristopher Day:&nbsp;Awesome thank you for your help.\r\nTiffany:&nbsp;My Pleasure! Have a wonderful day!\r\nChristopher Day:&nbsp;You as well\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('236835346cn', 1612196811, 1612196893, 2, 23, 0, 8, 0, 0, 0, 0, 1056, 0, 0, 0, 0, 'Danyelle', 'danyellemroberts@gmail.com', '67.163.159.202', '1f3bc34c230fd950b4cbce0499c0051d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-PM Supply-cus-', 'Hi, can the online courses be done on a tablet? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, can the online courses be done on a tablet? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612196893183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196830_co>:&nbsp;</b></span>Good morning Danyelle</div><!--end:1612196893183--><><!--begin:1612196921861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196858_co>:&nbsp;</b></span>Yes the courses should be able to be done on a tablet as long as you are using an approved browser.  </div><!--end:1612196921861--><><!--begin:1612196868250--><div class=\'cv\'><span class=\'notranslate\'><b>Danyelle<timestamp_1612196868_cv>:&nbsp;</b></span>Great thank you! </div><!--end:1612196868250--><><!--begin:1612196956015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612196893_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612196956015--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, can the online courses be done on a tablet? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Danyelle\r\nTiffany:&nbsp;Yes the courses should be able to be done on a tablet as long as you are using an approved browser.  \r\nDanyelle:&nbsp;Great thank you! \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('23684087767', 1612202351, 1612202881, 2, 23, 0, 5, 0, 0, 0, 0, 3000, 0, 0, 0, 0, 'Adrian Escobar', 'escobar@geoconinc.com', '172.115.174.39', '52d0f97e36388193fe27f6c313b71b05', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Geocon Inc-cus-', 'I would like to figure out the location of my certificate. I have yet to receive one.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to figure out the location of my certificate. I have yet to receive one.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612202431031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202368_co>:&nbsp;</b></span>Hello Adrian.  I am happy to help.</div><!--end:1612202431031--><><!--begin:1612202374109--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202374_cv>:&nbsp;</b></span>Thank you</div><!--end:1612202374109--><><!--begin:1612202438793--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202375_co>:&nbsp;</b></span>Please give me one moment to look you up.</div><!--end:1612202438793--><><!--begin:1612202525022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202462_co>:&nbsp;</b></span>To confirm you are looking for your 06/2020 8 Hour HAZWOPER Certificate.  </div><!--end:1612202525022--><><!--begin:1612202485294--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202485_cv>:&nbsp;</b></span>Yes</div><!--end:1612202485294--><><!--begin:1612202711376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202648_co>:&nbsp;</b></span>I see there was an error with certificate being sent out via US Mail.  I have set the certificate to be mailed out on Tuesday.  I will also send over a PDF copy at no fee since the original certificate was never sent out after completion of the training.  </div><!--end:1612202711376--><><!--begin:1612202685302--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202685_cv>:&nbsp;</b></span>Thank you very much, it is greatly appreciated.</div><!--end:1612202685302--><><!--begin:1612202783327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202720_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1612202783327--><><!--begin:1612202768720--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202768_cv>:&nbsp;</b></span>No that was it. Was curious where the document went. Thank you.</div><!--end:1612202768720--><><!--begin:1612202799951--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202800_cv>:&nbsp;</b></span>And the email has just come through.</div><!--end:1612202799951--><><!--begin:1612202873519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202810_co>:&nbsp;</b></span>Wonderful!</div><!--end:1612202873519--><><!--begin:1612202863711--><div class=\'cv\'><span class=\'notranslate\'><b>Adrian Escobar<timestamp_1612202863_cv>:&nbsp;</b></span>Have a good rest of your day.</div><!--end:1612202863711--><><!--begin:1612202937469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612202874_co>:&nbsp;</b></span>You as well!!</div><!--end:1612202937469--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like to figure out the location of my certificate. I have yet to receive one.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hello Adrian.  I am happy to help.\r\nAdrian Escobar:&nbsp;Thank you\r\nTiffany:&nbsp;Please give me one moment to look you up.\r\nTiffany:&nbsp;To confirm you are looking for your 06/2020 8 Hour HAZWOPER Certificate.  \r\nAdrian Escobar:&nbsp;Yes\r\nTiffany:&nbsp;I see there was an error with certificate being sent out via US Mail.  I have set the certificate to be mailed out on Tuesday.  I will also send over a PDF copy at no fee since the original certificate was never sent out after completion of the training.  \r\nAdrian Escobar:&nbsp;Thank you very much, it is greatly appreciated.\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with today?\r\nAdrian Escobar:&nbsp;No that was it. Was curious where the document went. Thank you.\r\nAdrian Escobar:&nbsp;And the email has just come through.\r\nTiffany:&nbsp;Wonderful!\r\nAdrian Escobar:&nbsp;Have a good rest of your day.\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236923149as', 1612284641, 1612285096, 2, 23, 0, 5, 0, 0, 0, 0, 2805, 0, 0, 0, 0, 'Teresa Timmons', 'teresa.timmons@aecom.com', '65.240.194.232', '3cedec2bacb7c989003cc64e62260701', 'Select Area of Inquiry:-_-Other-cus-Company-_-AECOM-cus-', 'quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?', '<div class=\'ca\'><div class=\'info_box\'><i>quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612284719464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284656_co>:&nbsp;</b></span>Good day Teresa!</div><!--end:1612284719464--><><!--begin:1612284666078--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612284666_cv>:&nbsp;</b></span>Good Day!</div><!--end:1612284666078--><><!--begin:1612284738394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284674_co>:&nbsp;</b></span>I am happy to answer your question.  </div><!--end:1612284738394--><><!--begin:1612284757425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284694_co>:&nbsp;</b></span>First you receive the same overall certification.</div><!--end:1612284757425--><><!--begin:1612284870737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284807_co>:&nbsp;</b></span>Once registered students have 100 days to complete the online training before the course expires.  With the standard version students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam within that 100 days.  Once competed with all that their certificate is issued as long as the training has been paid for.    </div><!--end:1612284870737--><><!--begin:1612285030346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612284966_co>:&nbsp;</b></span>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 100 days.  They will then receive their certificate of completion and a voucher stating they have 6 months to complete their hands-on training to be fully certified.  </div><!--end:1612285030346--><><!--begin:1612285013652--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612285013_cv>:&nbsp;</b></span>Ok, got it.   </div><!--end:1612285013652--><><!--begin:1612285096496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612285033_co>:&nbsp;</b></span>Is there any other questions I can assist you with?</div><!--end:1612285096496--><><!--begin:1612285069264--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa Timmons<timestamp_1612285069_cv>:&nbsp;</b></span>that&#39;ll be all for today, thank you so much</div><!--end:1612285069264--><><!--begin:1612285150840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612285087_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1612285150840--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'quick question:  what exactly is the difference between the 40-Hour HAZWOPER standard online training and the online hybrid version?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good day Teresa!\r\nTeresa Timmons:&nbsp;Good Day!\r\nTiffany:&nbsp;I am happy to answer your question.  \r\nTiffany:&nbsp;First you receive the same overall certification.\r\nTiffany:&nbsp;Once registered students have 100 days to complete the online training before the course expires.  With the standard version students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam within that 100 days.  Once competed with all that their certificate is issued as long as the training has been paid for.    \r\nTiffany:&nbsp;With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 100 days.  They will then receive their certificate of completion and a voucher stating they have 6 months to complete their hands-on training to be fully certified.  \r\nTeresa Timmons:&nbsp;Ok, got it.   \r\nTiffany:&nbsp;Is there any other questions I can assist you with?\r\nTeresa Timmons:&nbsp;that&#39;ll be all for today, thank you so much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('236928994gw', 1612290472, 1612290714, 1, 23, 0, 7, 0, 0, 0, 0, 2590, 0, 0, 0, 0, 'Tamie Phelps', 'tamie.phelps@erm.com', '73.83.233.175', '05f179fd5c448fe69efc80a4e52010c0', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Evironmental Resource Managemnt-cus-Online Course-_-HAZWOPER-cus-', 'I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.', '<div class=\'ca\'><div class=\'info_box\'><i>I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612290616010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290552_co>:&nbsp;</b></span>Thank you Tamie for this information I will pass it along to the right person to have the course looked over.</div><!--end:1612290616010--><><!--begin:1612290570478--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290577_cv>:&nbsp;</b></span>Thanks so much!</div><!--end:1612290570478--><><!--begin:1612290692711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290629_co>:&nbsp;</b></span>Is there a good number to reach you at if my development department has further questions?</div><!--end:1612290692711--><><!--begin:1612290646310--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290646_cv>:&nbsp;</b></span><a href=\'tel:2064378928\' target=\'_blank\' rel=\'noopener noreferrer\'>206-437-8928</a></div><!--end:1612290646310--><><!--begin:1612290718796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290655_co>:&nbsp;</b></span>Thank you so much</div><!--end:1612290718796--><><!--begin:1612290723847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290660_co>:&nbsp;</b></span> Is anything else I can assist you with?</div><!--end:1612290723847--><><!--begin:1612290679509--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290680_cv>:&nbsp;</b></span>:)No. Thanks for your help!</div><!--end:1612290679509--><><!--begin:1612290758048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612290694_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612290758048--><><!--begin:1612290702681--><div class=\'cv\'><span class=\'notranslate\'><b>Tamie Phelps<timestamp_1612290703_cv>:&nbsp;</b></span>You too!</div><!--end:1612290702681--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am working through the HAZWOPER course. In Competent Person beginning quiz and the first check in, the question is asked what the Competent Person does, one of the incorrect answers is hire or fire an employee. When you check the last box, which is something along the lines of the Competent Person knows how to fix hazards, it registers as the fire an employee and marks the answer wrong. This needs to be fixed. I am not sure where if this comes up and the end of the module or in the final test. It would be great if you could check all areas where this question is asked.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Thank you Tamie for this information I will pass it along to the right person to have the course looked over.\r\nTamie Phelps:&nbsp;Thanks so much!\r\nTiffany:&nbsp;Is there a good number to reach you at if my development department has further questions?\r\nTamie Phelps:&nbsp;tel:2064378928\r\nTiffany:&nbsp;Thank you so much\r\nTiffany:&nbsp; Is anything else I can assist you with?\r\nTamie Phelps:&nbsp;:)No. Thanks for your help!\r\nTiffany:&nbsp;Have a wonderful day!\r\nTamie Phelps:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237018886v9', 1612380360, 1612381723, 2, 23, 0, 5, 0, 0, 0, 0, 3549, 0, 0, 0, 0, 'Lane Whitesell', 'Lwhitesell@walkdie.com', '12.23.242.130', '42347d1f97079eb155ec03c9facdd050', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Walker Die Casting-cus-', 'I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.', '<div class=\'ca\'><div class=\'info_box\'><i>I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612380440141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380376_co>:&nbsp;</b></span>Good afternoon Lane.</div><!--end:1612380440141--><><!--begin:1612380448046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380384_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612380448046--><><!--begin:1612380649716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380585_co>:&nbsp;</b></span>Lane I show you moved from the seminar 40 HAZ class into the online training last year.  I see you completed the online portion on 06/28/2020 but do not show you as completing the hands-on training requirement that you must attend to be fully certified.  </div><!--end:1612380649716--><><!--begin:1612380669702--><div class=\'cv\'><span class=\'notranslate\'><b>Lane Whitesell<timestamp_1612380669_cv>:&nbsp;</b></span>I was told that due to covid i would be unable to complete that part of the training and was never told when I needed to finish that portion.</div><!--end:1612380669702--><><!--begin:1612380963159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612380899_co>:&nbsp;</b></span>Due to COVID we did have to reduce the classroom training we were holding at that time.  But we have scheduled seminar classes throughout the past year.  Of course only confirming the classes based of following COVID regulations and having enough enrollment.    </div><!--end:1612380963159--><><!--begin:1612381125453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381061_co>:&nbsp;</b></span>I do show we had to cancel all the Nashville, TN classes that we did have on the schedule</div><!--end:1612381125453--><><!--begin:1612381258246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381194_co>:&nbsp;</b></span>I am not sure if you can travel but the closest location to complete your hands-on training is in our Atlanta, GA location and we have a confirmed class scheduled for this Friday on 02/05/2021.</div><!--end:1612381258246--><><!--begin:1612381471237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381407_co>:&nbsp;</b></span>Another option would be if your company (Walker Die Casting Inc) chooses to take responsibility of completing the hands-on training requirement during this time of COVID and keeping records of the training.   </div><!--end:1612381471237--><><!--begin:1612381527036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381463_co>:&nbsp;</b></span>Lane are you still there?</div><!--end:1612381527036--><><!--begin:1612381780135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381716_co>:&nbsp;</b></span>Please let us know if you have any additional questions or concerns.  You can give us a call at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 or email us at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1612381780135--><><!--begin:1612381786015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612381722_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612381786015--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wandering when I needed to complete my 8hr refresher for my HAZWOPER training.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Lane.\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Lane I show you moved from the seminar 40 HAZ class into the online training last year.  I see you completed the online portion on 06/28/2020 but do not show you as completing the hands-on training requirement that you must attend to be fully certified.  \r\nLane Whitesell:&nbsp;I was told that due to covid i would be unable to complete that part of the training and was never told when I needed to finish that portion.\r\nTiffany:&nbsp;Due to COVID we did have to reduce the classroom training we were holding at that time.  But we have scheduled seminar classes throughout the past year.  Of course only confirming the classes based of following COVID regulations and having enough enrollment.    \r\nTiffany:&nbsp;I do show we had to cancel all the Nashville, TN classes that we did have on the schedule\r\nTiffany:&nbsp;I am not sure if you can travel but the closest location to complete your hands-on training is in our Atlanta, GA location and we have a confirmed class scheduled for this Friday on 02/05/2021.\r\nTiffany:&nbsp;Another option would be if your company (Walker Die Casting Inc) chooses to take responsibility of completing the hands-on training requirement during this time of COVID and keeping records of the training.   \r\nTiffany:&nbsp;Lane are you still there?\r\nTiffany:&nbsp;Please let us know if you have any additional questions or concerns.  You can give us a call at tel:8007112706 ext 1 or email us at mailto:customerservice@csregs.com\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237090043eb', 1612451524, 1612452269, 2, 23, 0, 13, 0, 0, 0, 0, 2951, 0, 0, 0, 0, 'Lisa Holum', 'l.holum4@gmail.com', '104.129.198.66', '549eddf5c653b041fa30553d1821d6c9', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FACS-cus-', 'I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.', '<div class=\'ca\'><div class=\'info_box\'><i>I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612451615241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451550_co>:&nbsp;</b></span>Good morning Lisa</div><!--end:1612451615241--><><!--begin:1612451621745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451557_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612451621745--><><!--begin:1612451930494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451866_co>:&nbsp;</b></span>I do see you signed up and I apologize you did not get any email with the class information.  I wil get that information sent to you right now.</div><!--end:1612451930494--><><!--begin:1612451903874--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612451882_cv>:&nbsp;</b></span>Thank you</div><!--end:1612451903874--><><!--begin:1612452023383--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452002_cv>:&nbsp;</b></span>Let me know when it is sent so I can make sure I received it.  Thanks</div><!--end:1612452023383--><><!--begin:1612452097926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452033_co>:&nbsp;</b></span>I just sent it</div><!--end:1612452097926--><><!--begin:1612452126396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452062_co>:&nbsp;</b></span>I sent it to the email address we have on file which is </div><!--end:1612452126396--><><!--begin:1612452132254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452067_co>:&nbsp;</b></span><a href=\'mailto:lisa.holum@forensicanalytical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lisa.holum@forensicanalytical.com</a></div><!--end:1612452132254--><><!--begin:1612452238720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452174_co>:&nbsp;</b></span>Did you receive the email yet?</div><!--end:1612452238720--><><!--begin:1612452251810--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452230_cv>:&nbsp;</b></span>Yes thank you!</div><!--end:1612452251810--><><!--begin:1612452317093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452252_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with?</div><!--end:1612452317093--><><!--begin:1612452288380--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Holum<timestamp_1612452267_cv>:&nbsp;</b></span>No thank you</div><!--end:1612452288380--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was signed up for an 8 hour local in person Hazwoper class for tomorrow Friday Feb 5th.  I was told I would receive an email on Tuesday with information regarding time/location but I have not seen any email.  I need to confirm that I am indeed signed up for the class and get the necessary information for it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Lisa\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;I do see you signed up and I apologize you did not get any email with the class information.  I wil get that information sent to you right now.\r\nLisa Holum:&nbsp;Thank you\r\nLisa Holum:&nbsp;Let me know when it is sent so I can make sure I received it.  Thanks\r\nTiffany:&nbsp;I just sent it\r\nTiffany:&nbsp;I sent it to the email address we have on file which is \r\nTiffany:&nbsp;mailto:lisa.holum@forensicanalytical.com\r\nTiffany:&nbsp;Did you receive the email yet?\r\nLisa Holum:&nbsp;Yes thank you!\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with?\r\nLisa Holum:&nbsp;No thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237090395k2', 1612451868, 1612452120, 2, 23, 0, 5, 0, 0, 0, 0, 2538, 0, 0, 0, 0, 'Simone Mitchell', 'simone.mitchell.contractor@usap.gov', '157.132.194.146', '18f800d2ca433c0956487574b85e3636', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Leidos/ Antarctica Support Contract-cus-', 'registration questions', '<div class=\'ca\'><div class=\'info_box\'><i>registration questions</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612451873411--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451873_cv>:&nbsp;</b></span>Hello! </div><!--end:1612451873411--><><!--begin:1612451940173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451875_co>:&nbsp;</b></span>Good morning Mitchell</div><!--end:1612451940173--><><!--begin:1612451946780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451882_co>:&nbsp;</b></span>How can I assist you?</div><!--end:1612451946780--><><!--begin:1612451893302--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451893_cv>:&nbsp;</b></span>I have to do a registration for 02 students</div><!--end:1612451893302--><><!--begin:1612451921449--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451921_cv>:&nbsp;</b></span>when can I add their names on the registration? I&#39;m about to input the cc number now</div><!--end:1612451921449--><><!--begin:1612452015740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612451951_co>:&nbsp;</b></span>Are you registering the students for online classes?</div><!--end:1612452015740--><><!--begin:1612451964856--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612451964_cv>:&nbsp;</b></span>yes</div><!--end:1612451964856--><><!--begin:1612452091364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452027_co>:&nbsp;</b></span>After you register you will get an email to set up yourself an online account which you will be the group manager on.  After that is set up and you are logged in you will have the option or inviting the others to do the training or accept it as your own to complete.</div><!--end:1612452091364--><><!--begin:1612452060017--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612452060_cv>:&nbsp;</b></span>thank you!</div><!--end:1612452060017--><><!--begin:1612452151298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612452086_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612452151298--><><!--begin:1612452116936--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Mitchell<timestamp_1612452117_cv>:&nbsp;</b></span>thank you! </div><!--end:1612452116936--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'registration questions\r\nTiffany has joined the chat.\r\nSimone Mitchell:&nbsp;Hello! \r\nTiffany:&nbsp;Good morning Mitchell\r\nTiffany:&nbsp;How can I assist you?\r\nSimone Mitchell:&nbsp;I have to do a registration for 02 students\r\nSimone Mitchell:&nbsp;when can I add their names on the registration? I&#39;m about to input the cc number now\r\nTiffany:&nbsp;Are you registering the students for online classes?\r\nSimone Mitchell:&nbsp;yes\r\nTiffany:&nbsp;After you register you will get an email to set up yourself an online account which you will be the group manager on.  After that is set up and you are logged in you will have the option or inviting the others to do the training or accept it as your own to complete.\r\nSimone Mitchell:&nbsp;thank you!\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nSimone Mitchell:&nbsp;thank you! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237096630s9', 1612458101, 1612458467, 2, 23, 0, 3, 0, 0, 5, 0, 1709, 0, 0, 0, 0, 'Amory', 'acervarich@brwncald.com', '34.100.93.57', '72326ccbbe28ceef17e114e5cd0a3c63', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Brown & Caldwell-cus-', 'Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612458171672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458107_co>:&nbsp;</b></span>Good morning Amory</div><!--end:1612458171672--><><!--begin:1612458189020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458124_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1612458189020--><><!--begin:1612458157781--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458157_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1612458157781--><><!--begin:1612458335781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458271_co>:&nbsp;</b></span>I do see you are registered for tomorrows class.  I will resend the confirmation information to you.  I apologize if you did not receive the information already.  </div><!--end:1612458335781--><><!--begin:1612458328049--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458328_cv>:&nbsp;</b></span>No worries, thanks for resending! I appreciate it</div><!--end:1612458328049--><><!--begin:1612458453344--><div class=\'cv\'><span class=\'notranslate\'><b>Amory<timestamp_1612458453_cv>:&nbsp;</b></span>Received, thanks! Have a great day</div><!--end:1612458453344--><><!--begin:1612458528771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612458464_co>:&nbsp;</b></span>You as well!</div><!--end:1612458528771--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi there, I want to confirm my registration, start time and location for tomorrow\'s Hands on training in Portland, OR.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Amory\r\nTiffany:&nbsp;One moment while I look you up\r\nAmory:&nbsp;Great, thanks!\r\nTiffany:&nbsp;I do see you are registered for tomorrows class.  I will resend the confirmation information to you.  I apologize if you did not receive the information already.  \r\nAmory:&nbsp;No worries, thanks for resending! I appreciate it\r\nAmory:&nbsp;Received, thanks! Have a great day\r\nTiffany:&nbsp;You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2371096119p', 1612471084, 1612471639, 2, 23, 0, 5, 0, 0, 0, 0, 3487, 0, 0, 0, 0, 'Matt', 'modishoo@town.berlin.ct.us', '24.2.234.115', 'f802e1aa5cc6c20d9c026b7cd61cbd7c', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Town of Berlin-cus-', 'Question about payment', '<div class=\'ca\'><div class=\'info_box\'><i>Question about payment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612471153411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471089_co>:&nbsp;</b></span>Good afternoon </div><!--end:1612471153411--><><!--begin:1612471094115--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471093_cv>:&nbsp;</b></span>hi</div><!--end:1612471094115--><><!--begin:1612471162431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471098_co>:&nbsp;</b></span>How can I assist you?</div><!--end:1612471162431--><><!--begin:1612471179951--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471179_cv>:&nbsp;</b></span>I just purchased a course and was never asked for my PO number.  Wasnt sure if I missed something or you will ask for it later</div><!--end:1612471179951--><><!--begin:1612471299531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471235_co>:&nbsp;</b></span>I do see the order came through.</div><!--end:1612471299531--><><!--begin:1612471320981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471256_co>:&nbsp;</b></span>We actually need a hard copy of the PO emailed into us to finish processing your order.</div><!--end:1612471320981--><><!--begin:1612471270316--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471269_cv>:&nbsp;</b></span>Order #11395 Order confirmed</div><!--end:1612471270316--><><!--begin:1612471338963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471274_co>:&nbsp;</b></span>Can you email the PO to me at <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1612471338963--><><!--begin:1612471415857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471351_co>:&nbsp;</b></span>Once I get the hard copy of the PO I will release the order and you will get an email to confirm your order and to finish assigning the course to either yourself or another employee</div><!--end:1612471415857--><><!--begin:1612471407619--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471407_cv>:&nbsp;</b></span>just sent</div><!--end:1612471407619--><><!--begin:1612471524948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471460_co>:&nbsp;</b></span>received </div><!--end:1612471524948--><><!--begin:1612471527557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471463_co>:&nbsp;</b></span>Thank you!</div><!--end:1612471527557--><><!--begin:1612471476259--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471475_cv>:&nbsp;</b></span>yw</div><!--end:1612471476259--><><!--begin:1612471541242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471476_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1612471541242--><><!--begin:1612471557524--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1612471557_cv>:&nbsp;</b></span>think I&#39;m good for now, just got your email so I will look at what i need to do.  Thanks for your help</div><!--end:1612471557524--><><!--begin:1612471637219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612471572_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612471637219--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Question about payment\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon \r\nMatt:&nbsp;hi\r\nTiffany:&nbsp;How can I assist you?\r\nMatt:&nbsp;I just purchased a course and was never asked for my PO number.  Wasnt sure if I missed something or you will ask for it later\r\nTiffany:&nbsp;I do see the order came through.\r\nTiffany:&nbsp;We actually need a hard copy of the PO emailed into us to finish processing your order.\r\nMatt:&nbsp;Order #11395 Order confirmed\r\nTiffany:&nbsp;Can you email the PO to me at mailto:tiffany@csregs.com\r\nTiffany:&nbsp;Once I get the hard copy of the PO I will release the order and you will get an email to confirm your order and to finish assigning the course to either yourself or another employee\r\nMatt:&nbsp;just sent\r\nTiffany:&nbsp;received \r\nTiffany:&nbsp;Thank you!\r\nMatt:&nbsp;yw\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nMatt:&nbsp;think I&#39;m good for now, just got your email so I will look at what i need to do.  Thanks for your help\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('237179925hc', 1612541396, 1612543506, 2, 23, 0, 4, 0, 0, 0, 0, 4963, 0, 0, 0, 0, 'Sandra Zish', 'Sandra.zish@sgs.com', '50.205.138.106', 'd50a51b5e153d1e143c1257b2637630e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SGS North America-cus-', 'I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. ', '<div class=\'ca\'><div class=\'info_box\'><i>I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612541499739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541434_co>:&nbsp;</b></span>Good morning Sandra</div><!--end:1612541499739--><><!--begin:1612541519824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541455_co>:&nbsp;</b></span>Do you have an order number I can reference?</div><!--end:1612541519824--><><!--begin:1612541571415--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541471_cv>:&nbsp;</b></span>I do  not</div><!--end:1612541571415--><><!--begin:1612541561627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541496_co>:&nbsp;</b></span>One moment please while I search my orders</div><!--end:1612541561627--><><!--begin:1612541598799--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541498_cv>:&nbsp;</b></span>it was for the 40 hour hazwoper hybrid training.</div><!--end:1612541598799--><><!--begin:1612541916010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541851_co>:&nbsp;</b></span>I found it order#11371A.  </div><!--end:1612541916010--><><!--begin:1612541927093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541862_co>:&nbsp;</b></span>I see it was two hybrid training courses</div><!--end:1612541927093--><><!--begin:1612542017384--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541916_cv>:&nbsp;</b></span>yes, can you tell me if we still need to set up an account or was one set up already?</div><!--end:1612542017384--><><!--begin:1612542011982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541947_co>:&nbsp;</b></span>I can send the company account invitation to your email so you can create yourself and online group manager account.  After you create a group manager account you can then invite the 2 employees you would like to complete the training.  </div><!--end:1612542011982--><><!--begin:1612542038308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612541973_co>:&nbsp;</b></span> <a href=\'mailto:Sandra.zish@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Sandra.zish@sgs.com</a> is this a good email address to send the information to or should I resend it to <a href=\'mailto:Dominic.Guerriero@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dominic.Guerriero@sgs.com</a></div><!--end:1612542038308--><><!--begin:1612542096126--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612541995_cv>:&nbsp;</b></span>Can you please send it to <a href=\'mailto:Dominic.Guerriero@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dominic.Guerriero@sgs.com</a> </div><!--end:1612542096126--><><!--begin:1612542127229--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542026_cv>:&nbsp;</b></span>Also, how do I obtain a receipt for this purchase?</div><!--end:1612542127229--><><!--begin:1612542107251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542042_co>:&nbsp;</b></span>I just resent the invitation.  </div><!--end:1612542107251--><><!--begin:1612542148158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542083_co>:&nbsp;</b></span>I can get you a receipt for that.  </div><!--end:1612542148158--><><!--begin:1612542273142--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542172_cv>:&nbsp;</b></span>thank you!</div><!--end:1612542273142--><><!--begin:1612542273906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542209_co>:&nbsp;</b></span>I will have it emailed to you shortly</div><!--end:1612542273906--><><!--begin:1612542322325--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra Zish<timestamp_1612542221_cv>:&nbsp;</b></span>can you email it to me?  <a href=\'mailto:Sandra.zish@sgs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Sandra.zish@sgs.com</a></div><!--end:1612542322325--><><!--begin:1612542339295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542274_co>:&nbsp;</b></span>Will do!</div><!--end:1612542339295--><><!--begin:1612542746234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612542681_co>:&nbsp;</b></span>I did send you the email with receipt as requested.  Is there anything else I can assist you with?</div><!--end:1612542746234--><><!--begin:1612543570017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612543505_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1612543570017--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I paid for two registrations the other day under Dominic Guerriero\'s name.  I believe I set up an account, but now can\'t get into it.  Can you please confirm that yes 2 people are registered for the hybrid course?  I also need to print out a receipt of payment. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning Sandra\r\nTiffany:&nbsp;Do you have an order number I can reference?\r\nSandra Zish:&nbsp;I do  not\r\nTiffany:&nbsp;One moment please while I search my orders\r\nSandra Zish:&nbsp;it was for the 40 hour hazwoper hybrid training.\r\nTiffany:&nbsp;I found it order#11371A.  \r\nTiffany:&nbsp;I see it was two hybrid training courses\r\nSandra Zish:&nbsp;yes, can you tell me if we still need to set up an account or was one set up already?\r\nTiffany:&nbsp;I can send the company account invitation to your email so you can create yourself and online group manager account.  After you create a group manager account you can then invite the 2 employees you would like to complete the training.  \r\nTiffany:&nbsp; mailto:Sandra.zish@sgs.com is this a good email address to send the information to or should I resend it to mailto:Dominic.Guerriero@sgs.com\r\nSandra Zish:&nbsp;Can you please send it to mailto:Dominic.Guerriero@sgs.com \r\nSandra Zish:&nbsp;Also, how do I obtain a receipt for this purchase?\r\nTiffany:&nbsp;I just resent the invitation.  \r\nTiffany:&nbsp;I can get you a receipt for that.  \r\nSandra Zish:&nbsp;thank you!\r\nTiffany:&nbsp;I will have it emailed to you shortly\r\nSandra Zish:&nbsp;can you email it to me?  mailto:Sandra.zish@sgs.com\r\nTiffany:&nbsp;Will do!\r\nTiffany:&nbsp;I did send you the email with receipt as requested.  Is there anything else I can assist you with?\r\nTiffany:&nbsp;Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2371869202a', 1612548399, 1612548832, 2, 23, 0, 10, 0, 0, 0, 0, 3603, 0, 0, 0, 0, 'Nicholas Kelley', 'nicholas.kelley@menziesaviation.com', '73.201.166.240', '24f135330d2a48628b29a0c184f374ac', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'Could you send me my certificate via email? ', '<div class=\'ca\'><div class=\'info_box\'><i>Could you send me my certificate via email? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612548472754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548407_co>:&nbsp;</b></span>Good afternoon Nicholas.</div><!--end:1612548472754--><><!--begin:1612548414308--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548415_cv>:&nbsp;</b></span>Hello</div><!--end:1612548414308--><><!--begin:1612548441828--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548442_cv>:&nbsp;</b></span>I was wondering if you could email me my DOT HAZ Shipping cert? </div><!--end:1612548441828--><><!--begin:1612548450565--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548451_cv>:&nbsp;</b></span>I completed in June 2019</div><!--end:1612548450565--><><!--begin:1612548547373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548482_co>:&nbsp;</b></span>We can reissue a certificate as a PDF as needed but there is a $10 fee.</div><!--end:1612548547373--><><!--begin:1612548494869--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548495_cv>:&nbsp;</b></span>Ok that&#39;s fine </div><!--end:1612548494869--><><!--begin:1612548510154--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548510_cv>:&nbsp;</b></span>How long are the Certifications valid for? </div><!--end:1612548510154--><><!--begin:1612548520048--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548520_cv>:&nbsp;</b></span>Do I need to renew annually? or every few years? </div><!--end:1612548520048--><><!--begin:1612548612702--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548547_co>:&nbsp;</b></span>The DOT HAZMAT needs to be re-certified every 3 years</div><!--end:1612548612702--><><!--begin:1612548573404--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548574_cv>:&nbsp;</b></span>Ok, I have a cc when you are ready </div><!--end:1612548573404--><><!--begin:1612548701593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548636_co>:&nbsp;</b></span>I will email you the certificate request link.  You may summit the request through the website.</div><!--end:1612548701593--><><!--begin:1612548643345--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548644_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1612548643345--><><!--begin:1612548769725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548704_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1612548769725--><><!--begin:1612548722569--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548723_cv>:&nbsp;</b></span>No ma&#39;am, I will wait for the link. </div><!--end:1612548722569--><><!--begin:1612548724383--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548725_cv>:&nbsp;</b></span>Thank you !!</div><!--end:1612548724383--><><!--begin:1612548822177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612548757_co>:&nbsp;</b></span>I have sent it over.  Have a wonderful day!</div><!--end:1612548822177--><><!--begin:1612548760043--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Kelley<timestamp_1612548760_cv>:&nbsp;</b></span>Go it thank you!</div><!--end:1612548760043--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you send me my certificate via email? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Nicholas.\r\nNicholas Kelley:&nbsp;Hello\r\nNicholas Kelley:&nbsp;I was wondering if you could email me my DOT HAZ Shipping cert? \r\nNicholas Kelley:&nbsp;I completed in June 2019\r\nTiffany:&nbsp;We can reissue a certificate as a PDF as needed but there is a $10 fee.\r\nNicholas Kelley:&nbsp;Ok that&#39;s fine \r\nNicholas Kelley:&nbsp;How long are the Certifications valid for? \r\nNicholas Kelley:&nbsp;Do I need to renew annually? or every few years? \r\nTiffany:&nbsp;The DOT HAZMAT needs to be re-certified every 3 years\r\nNicholas Kelley:&nbsp;Ok, I have a cc when you are ready \r\nTiffany:&nbsp;I will email you the certificate request link.  You may summit the request through the website.\r\nNicholas Kelley:&nbsp;Ok thank you \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nNicholas Kelley:&nbsp;No ma&#39;am, I will wait for the link. \r\nNicholas Kelley:&nbsp;Thank you !!\r\nTiffany:&nbsp;I have sent it over.  Have a wonderful day!\r\nNicholas Kelley:&nbsp;Go it thank you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237454363ux', 1612815838, 1612816516, 1, 23, 0, 7, 0, 0, 0, 0, 4279, 0, 0, 0, 0, 'James', 'james.m.bartels@gmail.com', '73.242.15.123', '60964f3e83efb8a754e7f93ae93db239', 'Question Type:-_-Computer/Network Issues-cus-Company-_-EVS-cus-Online Course-_-BARTELS-cus-', 'I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612815925019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612815858_co>:&nbsp;</b></span>GOod afternoon James</div><!--end:1612815925019--><><!--begin:1612815934243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612815868_co>:&nbsp;</b></span>Can I get your last name please to look you up?</div><!--end:1612815934243--><><!--begin:1612815873086--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612815870_cv>:&nbsp;</b></span>Hello</div><!--end:1612815873086--><><!--begin:1612815886541--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612815883_cv>:&nbsp;</b></span>James Bartels</div><!--end:1612815886541--><><!--begin:1612816209161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816142_co>:&nbsp;</b></span>I do not show you as registered for any training at this time.  But I show your username is <a href=\'mailto:james.m.bartels@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>james.m.bartels@gmail.com</a> </div><!--end:1612816209161--><><!--begin:1612816234294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816168_co>:&nbsp;</b></span>the correct log in page is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1612816234294--><><!--begin:1612816274784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816208_co>:&nbsp;</b></span>Your computer storing so many cookies and cache from the browsing history could be causing this log in error. You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.</div><!--end:1612816274784--><><!--begin:1612816227131--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816224_cv>:&nbsp;</b></span>I&#39;ve done the HAZWOPER 8HR refresher course with you for years and I&#39;m trying to register now but no luck. </div><!--end:1612816227131--><><!--begin:1612816339443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816273_co>:&nbsp;</b></span>When you register you will use <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a> to add the course you your cart and purchase the training prior to logging in.</div><!--end:1612816339443--><><!--begin:1612816375527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816309_co>:&nbsp;</b></span>This particular link brings you straight to the 8-Hour HAZWOPER page </div><!--end:1612816375527--><><!--begin:1612816376901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816310_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1612816376901--><><!--begin:1612816418908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816352_co>:&nbsp;</b></span>At check out use your email address and the purchase will be linked to your training account.  </div><!--end:1612816418908--><><!--begin:1612816363272--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816360_cv>:&nbsp;</b></span>Got it to work.   Thanks for the help!</div><!--end:1612816363272--><><!--begin:1612816446339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816380_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today?</div><!--end:1612816446339--><><!--begin:1612816415830--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1612816413_cv>:&nbsp;</b></span>no.  Thanks again!</div><!--end:1612816415830--><><!--begin:1612816495703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612816429_co>:&nbsp;</b></span>My pleasure! Have a great day!</div><!--end:1612816495703--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to login and not only can I not reset my password but I am having difficulty having the system recognize my email address.  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;GOod afternoon James\r\nTiffany:&nbsp;Can I get your last name please to look you up?\r\nJames:&nbsp;Hello\r\nJames:&nbsp;James Bartels\r\nTiffany:&nbsp;I do not show you as registered for any training at this time.  But I show your username is mailto:james.m.bartels@gmail.com \r\nTiffany:&nbsp;the correct log in page is https://csregsonline.com/\r\nTiffany:&nbsp;Your computer storing so many cookies and cache from the browsing history could be causing this log in error. You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.\r\nJames:&nbsp;I&#39;ve done the HAZWOPER 8HR refresher course with you for years and I&#39;m trying to register now but no luck. \r\nTiffany:&nbsp;When you register you will use http://csregs.com to add the course you your cart and purchase the training prior to logging in.\r\nTiffany:&nbsp;This particular link brings you straight to the 8-Hour HAZWOPER page \r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nTiffany:&nbsp;At check out use your email address and the purchase will be linked to your training account.  \r\nJames:&nbsp;Got it to work.   Thanks for the help!\r\nTiffany:&nbsp;Of course! Is there anything else I can assist you with today?\r\nJames:&nbsp;no.  Thanks again!\r\nTiffany:&nbsp;My pleasure! Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('237540919bp', 1612902391, 1612902890, 2, 23, 0, 4, 0, 0, 5, 0, 3265, 0, 0, 0, 0, 'Douglas Stolowski', 'dstolowski@interplastic.com', '74.8.249.34', '279fc001fee6be6bbac478566284f664', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Interplastic Corporation-cus-', 'Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas', '<div class=\'ca\'><div class=\'info_box\'><i>Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1612902474223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902407_co>:&nbsp;</b></span>Good afternoon DOuglas</div><!--end:1612902474223--><><!--begin:1612902486387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902419_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1612902486387--><><!--begin:1612902433369--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902431_cv>:&nbsp;</b></span>Sounds good thanks!</div><!--end:1612902433369--><><!--begin:1612902574519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902507_co>:&nbsp;</b></span>Alright I do see you did DOT Training with us while you were with two different companies</div><!--end:1612902574519--><><!--begin:1612902541782--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902539_cv>:&nbsp;</b></span>Can you email the certifications, thanks!</div><!--end:1612902541782--><><!--begin:1612902650238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902583_co>:&nbsp;</b></span>To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.<br>Since OSHA requires employers to pay for or reimburse employees for all work related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.</div><!--end:1612902650238--><><!--begin:1612902652024--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902649_cv>:&nbsp;</b></span>Would it be possible to send me the dates of the DOT training? </div><!--end:1612902652024--><><!--begin:1612902737097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902670_co>:&nbsp;</b></span>12/08/2014 and 7/8/2019</div><!--end:1612902737097--><><!--begin:1612902867908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902801_co>:&nbsp;</b></span>I just sent you an email if you do want to request copies and pay the $10 reissue fee.</div><!--end:1612902867908--><><!--begin:1612902887813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1612902821_co>:&nbsp;</b></span>Is there anything else I can help  you with today?</div><!--end:1612902887813--><><!--begin:1612902887480--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1612902885_cv>:&nbsp;</b></span>Thank you for your help and I&#39;ll follow up on your email for the reissue fee!</div><!--end:1612902887480--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello-\r\nI\'m looking for any past training records that I\'ve done with Compliance Solutions and my email is dstolowski@interplastic.com. Thanks, Douglas\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon DOuglas\r\nTiffany:&nbsp;One moment please while I look you up\r\nDouglas Stolowski:&nbsp;Sounds good thanks!\r\nTiffany:&nbsp;Alright I do see you did DOT Training with us while you were with two different companies\r\nDouglas Stolowski:&nbsp;Can you email the certifications, thanks!\r\nTiffany:&nbsp;To prevent certificate fraud and to preserve the integrity of our certification program, certificates are sent only to the company who paid for the training (the sponsor employer). Requests to send certificates to any other location be it a street address or email address must have written authorization from the sponsor employer.Since OSHA requires employers to pay for or reimburse employees for all work related training activities, our policy is such that certificates of training completion are the property of the sponsoring employer, therefore forwarding certificate copies to any other party without prior written authorization from the sponsor is not permitted.\r\nDouglas Stolowski:&nbsp;Would it be possible to send me the dates of the DOT training? \r\nTiffany:&nbsp;12/08/2014 and 7/8/2019\r\nTiffany:&nbsp;I just sent you an email if you do want to request copies and pay the $10 reissue fee.\r\nTiffany:&nbsp;Is there anything else I can help  you with today?\r\nDouglas Stolowski:&nbsp;Thank you for your help and I&#39;ll follow up on your email for the reissue fee!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2377972919x', 1613158781, 1613159237, 2, 23, 0, 6, 0, 0, 0, 0, 2662, 0, 0, 0, 0, 'Viridiana Gomez', 'Viridianag@hi-tempinsulation.com', '47.180.179.111', '5330627083dde17450e673b60db76ff1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Hi Temp Insulation-cus-', 'I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613158873328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158805_co>:&nbsp;</b></span>Good afternoon Viridiana</div><!--end:1613158873328--><><!--begin:1613158824506--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158824_cv>:&nbsp;</b></span>hi</div><!--end:1613158824506--><><!--begin:1613158892786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158824_co>:&nbsp;</b></span>Do you have an order number I can reference while searching for your order?</div><!--end:1613158892786--><><!--begin:1613158852972--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158853_cv>:&nbsp;</b></span>11517</div><!--end:1613158852972--><><!--begin:1613158952833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158884_co>:&nbsp;</b></span>The confirmation email was sent to <a href=\'mailto:Viridianag@hi-tempinsulation.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Viridianag@hi-tempinsulation.com</a></div><!--end:1613158952833--><><!--begin:1613158886414--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158886_cv>:&nbsp;</b></span>I need a receipt for Account dept.</div><!--end:1613158886414--><><!--begin:1613159006547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613158938_co>:&nbsp;</b></span>I can email a receipt to you now</div><!--end:1613159006547--><><!--begin:1613158952453--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613158952_cv>:&nbsp;</b></span>I haven&#39;t receive anything. Let me contact my IT department. Please do </div><!--end:1613158952453--><><!--begin:1613159130563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613159062_co>:&nbsp;</b></span>I just sent you the email with the receipt in the attachments</div><!--end:1613159130563--><><!--begin:1613159204387--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613159204_cv>:&nbsp;</b></span>Okay. Thank you for some reason I&#39;m not receiving external emails. You are the second person that tell me this</div><!--end:1613159204387--><><!--begin:1613159223593--><div class=\'cv\'><span class=\'notranslate\'><b>Viridiana Gomez<timestamp_1613159223_cv>:&nbsp;</b></span>I think it is an internal issue</div><!--end:1613159223593--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased and 8 hour course for an employee around an 1 hour ago, but I didn\'t receive a confirmation email.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good afternoon Viridiana\r\nViridiana Gomez:&nbsp;hi\r\nTiffany:&nbsp;Do you have an order number I can reference while searching for your order?\r\nViridiana Gomez:&nbsp;11517\r\nTiffany:&nbsp;The confirmation email was sent to mailto:Viridianag@hi-tempinsulation.com\r\nViridiana Gomez:&nbsp;I need a receipt for Account dept.\r\nTiffany:&nbsp;I can email a receipt to you now\r\nViridiana Gomez:&nbsp;I haven&#39;t receive anything. Let me contact my IT department. Please do \r\nTiffany:&nbsp;I just sent you the email with the receipt in the attachments\r\nViridiana Gomez:&nbsp;Okay. Thank you for some reason I&#39;m not receiving external emails. You are the second person that tell me this\r\nViridiana Gomez:&nbsp;I think it is an internal issue\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2383046454d', 1613666112, 1613666454, 2, 23, 0, 7, 0, 0, 0, 0, 2984, 0, 0, 0, 0, 'Charles Dahlen', 'chdahlen@yahoo.com', '155.203.3.172', '492659236eefc24a16cb4c44fa25d268', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Clean Harbors-cus-', 'My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental ', '<div class=\'ca\'><div class=\'info_box\'><i>My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613666197897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666127_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Dahlen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1613666197897--><><!--begin:1613666133229--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666133_cv>:&nbsp;</b></span>Good, Thanks</div><!--end:1613666133229--><><!--begin:1613666262055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666191_co>:&nbsp;</b></span>I see your account is available to access.  Are you able to log in?</div><!--end:1613666262055--><><!--begin:1613666297029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666226_co>:&nbsp;</b></span><a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is the training site.  When you log in you wil see the Supplemental Course available to complete.</div><!--end:1613666297029--><><!--begin:1613666227572--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666227_cv>:&nbsp;</b></span>No it says &quot;no account found with that email&quot; </div><!--end:1613666227572--><><!--begin:1613666251835--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666251_cv>:&nbsp;</b></span>Ok that worked. Thank you</div><!--end:1613666251835--><><!--begin:1613666353988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666283_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1613666353988--><><!--begin:1613666299314--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666299_cv>:&nbsp;</b></span>Where is the original course? I don&#39;t see it listed. </div><!--end:1613666299314--><><!--begin:1613666493550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666422_co>:&nbsp;</b></span>The original course is expired so you will not be able to access it.  We do still have the information on the back end. Once you complete the supplemental you will be completed with the online portion and only need the hands-on training.  </div><!--end:1613666493550--><><!--begin:1613666436891--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1613666436_cv>:&nbsp;</b></span>ok</div><!--end:1613666436891--><><!--begin:1613666525243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613666454_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1613666525243--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'My account is expired and I need to log in to complete my 40hr HAZWOPER Supplemental \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Charles Dahlen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Dahlen:&nbsp;Good, Thanks\r\nTiffany:&nbsp;I see your account is available to access.  Are you able to log in?\r\nTiffany:&nbsp;https://csregsonline.com is the training site.  When you log in you wil see the Supplemental Course available to complete.\r\nCharles Dahlen:&nbsp;No it says &quot;no account found with that email&quot; \r\nCharles Dahlen:&nbsp;Ok that worked. Thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCharles Dahlen:&nbsp;Where is the original course? I don&#39;t see it listed. \r\nTiffany:&nbsp;The original course is expired so you will not be able to access it.  We do still have the information on the back end. Once you complete the supplemental you will be completed with the online portion and only need the hands-on training.  \r\nCharles Dahlen:&nbsp;ok\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('238394356ex', 1613755847, 1613755890, 2, 23, 0, 4, 0, 0, 5, 0, 1312, 0, 0, 0, 0, 'Adam', 'adam.walters@worley.com', '166.211.96.144', 'e80a81e3a72ea0840e16a97013cf8f42', 'Select Area of Inquiry:-_-Other-cus-Company-_-Worley-cus-', 'What time do the in person classes start in Denver?', '<div class=\'ca\'><div class=\'info_box\'><i>What time do the in person classes start in Denver?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1613755921987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755850_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? *</div><!--end:1613755921987--><><!--begin:1613755648314--><div class=\'cv\'><span class=\'notranslate\'><b>Adam<timestamp_1613755861_cv>:&nbsp;</b></span>Im good thanks</div><!--end:1613755648314--><><!--begin:1613755934666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755863_co>:&nbsp;</b></span>8:00AM MST</div><!--end:1613755934666--><><!--begin:1613755658824--><div class=\'cv\'><span class=\'notranslate\'><b>Adam<timestamp_1613755872_cv>:&nbsp;</b></span>thanks!</div><!--end:1613755658824--><><!--begin:1613755960746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1613755889_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1613755960746--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What time do the in person classes start in Denver?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Adam!My name is Tiffany. Welcome to ComplyChat!How are you today? *\r\nAdam:&nbsp;Im good thanks\r\nTiffany:&nbsp;8:00AM MST\r\nAdam:&nbsp;thanks!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238665357xm', 1614026847, 1614027294, 2, 23, 0, 3, 0, 0, 0, 0, 5249, 0, 0, 0, 0, 'Teodor Grujoski', 'tgrujoski@stant.com', '184.17.130.210', '4471d8f22c34306004901cf140beebe6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Stant-cus-', 'I didn\'t receive DOT HAZMAT certificate.', '<div class=\'ca\'><div class=\'info_box\'><i>I didn\'t receive DOT HAZMAT certificate.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614026924083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teodor Grujoski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614026924083--><><!--begin:1614026864105--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614026864_cv>:&nbsp;</b></span>Hello, doing fine.</div><!--end:1614026864105--><><!--begin:1614026964300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026891_co>:&nbsp;</b></span>Please allow one moment for me to look you up</div><!--end:1614026964300--><><!--begin:1614026898688--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614026898_cv>:&nbsp;</b></span>Thank you</div><!--end:1614026898688--><><!--begin:1614027060670--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614026987_co>:&nbsp;</b></span>I see your certificate was sent via US Mail on 02/17/2021.  We were short staffed a couple weeks due to COVID.  </div><!--end:1614027060670--><><!--begin:1614027098938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027026_co>:&nbsp;</b></span>The certificate went to: Stant USA Corporation	1620 Kentucky Avenue		Connersville, IN 47331 Attention Ben Rowland</div><!--end:1614027098938--><><!--begin:1614027059888--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027060_cv>:&nbsp;</b></span>OK, thanks for the update. Well, this is not correct address but it&#39;s corporate address.</div><!--end:1614027059888--><><!--begin:1614027074960--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027075_cv>:&nbsp;</b></span>I&#39;m not sure if I will receive it.</div><!--end:1614027074960--><><!--begin:1614027206617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027133_co>:&nbsp;</b></span>That was the address listed on the order when it was placed by Kwin Bryant</div><!--end:1614027206617--><><!--begin:1614027255257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027182_co>:&nbsp;</b></span>Since it was just sent last week please allow some time for the mail to be delivered and then reach out to Ben Rowland for a copy of the certification.  </div><!--end:1614027255257--><><!--begin:1614027194569--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027194_cv>:&nbsp;</b></span>Hm, I will check with her. Let give a couple of days until actually arrives. I can contact Ben Rowland and see if he received it later in the week.</div><!--end:1614027194569--><><!--begin:1614027215368--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027215_cv>:&nbsp;</b></span>Yes, I will do that.</div><!--end:1614027215368--><><!--begin:1614027289884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027217_co>:&nbsp;</b></span>Sounds like a great plan!</div><!--end:1614027289884--><><!--begin:1614027295047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027222_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614027295047--><><!--begin:1614027226529--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027226_cv>:&nbsp;</b></span>Thanks Tiffany</div><!--end:1614027226529--><><!--begin:1614027308161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027235_co>:&nbsp;</b></span>My pleasure!</div><!--end:1614027308161--><><!--begin:1614027238996--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027239_cv>:&nbsp;</b></span>That&#39;s all for today.</div><!--end:1614027238996--><><!--begin:1614027322852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027250_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614027322852--><><!--begin:1614027260296--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027260_cv>:&nbsp;</b></span>I&#39;ll keep in touch if I still don&#39;t get it next week.</div><!--end:1614027260296--><><!--begin:1614027265801--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027265_cv>:&nbsp;</b></span>Bye</div><!--end:1614027265801--><><!--begin:1614027354036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614027281_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1614027354036--><><!--begin:1614027290690--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor Grujoski<timestamp_1614027290_cv>:&nbsp;</b></span>you too, thanks.</div><!--end:1614027290690--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I didn\'t receive DOT HAZMAT certificate.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Teodor Grujoski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeodor Grujoski:&nbsp;Hello, doing fine.\r\nTiffany:&nbsp;Please allow one moment for me to look you up\r\nTeodor Grujoski:&nbsp;Thank you\r\nTiffany:&nbsp;I see your certificate was sent via US Mail on 02/17/2021.  We were short staffed a couple weeks due to COVID.  \r\nTiffany:&nbsp;The certificate went to: Stant USA Corporation	1620 Kentucky Avenue		Connersville, IN 47331 Attention Ben Rowland\r\nTeodor Grujoski:&nbsp;OK, thanks for the update. Well, this is not correct address but it&#39;s corporate address.\r\nTeodor Grujoski:&nbsp;I&#39;m not sure if I will receive it.\r\nTiffany:&nbsp;That was the address listed on the order when it was placed by Kwin Bryant\r\nTiffany:&nbsp;Since it was just sent last week please allow some time for the mail to be delivered and then reach out to Ben Rowland for a copy of the certification.  \r\nTeodor Grujoski:&nbsp;Hm, I will check with her. Let give a couple of days until actually arrives. I can contact Ben Rowland and see if he received it later in the week.\r\nTeodor Grujoski:&nbsp;Yes, I will do that.\r\nTiffany:&nbsp;Sounds like a great plan!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTeodor Grujoski:&nbsp;Thanks Tiffany\r\nTiffany:&nbsp;My pleasure!\r\nTeodor Grujoski:&nbsp;That&#39;s all for today.\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTeodor Grujoski:&nbsp;I&#39;ll keep in touch if I still don&#39;t get it next week.\r\nTeodor Grujoski:&nbsp;Bye\r\nTiffany:&nbsp;Have a wonderful day!\r\nTeodor Grujoski:&nbsp;you too, thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2387474115t', 1614108884, 1614109258, 1, 23, 0, 5, 0, 0, 5, 0, 3202, 0, 0, 0, 0, 'Michael', 'michael.wheatley@glidewelldental.com', '98.173.11.178', '8e1459be5961e827af01f01beef82e33', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Glidewell-cus-Online Course-_-8 hour hazwoper-cus-', 'Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614108960348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614108887_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614108960348--><><!--begin:1614108903485--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614108903_cv>:&nbsp;</b></span>Hi Tiffany, I am doing great </div><!--end:1614108903485--><><!--begin:1614108994383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614108921_co>:&nbsp;</b></span>Please allow one moment for me to look your account up</div><!--end:1614108994383--><><!--begin:1614108929723--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614108930_cv>:&nbsp;</b></span>ok thanks</div><!--end:1614108929723--><><!--begin:1614109088820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109015_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br><br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br> <br>The explanation for your next module reads: <br> <br>At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 14 minutes, 9 second more.  <br><br>You will simply just need to go back through the previous module(s) and put some review time in.  The competition status of the module will not change by re-entering it.  </div><!--end:1614109088820--><><!--begin:1614109112451--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614109112_cv>:&nbsp;</b></span>Oh, I see. Even though I went on a normal pace through the Lesson 1 module and passed the quiz, I still need to go through the module again to make up for the time required?</div><!--end:1614109112451--><><!--begin:1614109256906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109183_co>:&nbsp;</b></span>Yes.  The course is very time sensitive.  This issue usually only happens for the first course modules if you are a fast paced learner.</div><!--end:1614109256906--><><!--begin:1614109261482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614109188_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614109261482--><><!--begin:1614109243755--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1614109243_cv>:&nbsp;</b></span>I think that&#39;s it. Thanks for your help</div><!--end:1614109243755--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am taking online 8 hour hazwoper refresher. I have completed lesson and passed the quiz. But, I am not able to click on Lesson 2 as it is grayed out. Can you please help me proceed?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michael!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael:&nbsp;Hi Tiffany, I am doing great \r\nTiffany:&nbsp;Please allow one moment for me to look your account up\r\nMichael:&nbsp;ok thanks\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.   The explanation for your next module reads:  At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 14 minutes, 9 second more.  You will simply just need to go back through the previous module(s) and put some review time in.  The competition status of the module will not change by re-entering it.  \r\nMichael:&nbsp;Oh, I see. Even though I went on a normal pace through the Lesson 1 module and passed the quiz, I still need to go through the module again to make up for the time required?\r\nTiffany:&nbsp;Yes.  The course is very time sensitive.  This issue usually only happens for the first course modules if you are a fast paced learner.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichael:&nbsp;I think that&#39;s it. Thanks for your help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238909174ss', 1614270639, 1614270778, 2, 23, 0, 8, 0, 0, 0, 0, 2832, 0, 0, 0, 0, 'Ulrika Messer', 'Ulrika.Messer@aptim.com', '75.80.140.154', 'fb096628c66d9b7806e1dee012c4167a', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614270726323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270652_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ulrika Messer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614270726323--><><!--begin:1614270742838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270668_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1614270742838--><><!--begin:1614270676225--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270676_cv>:&nbsp;</b></span>i&#39;m fine, thanks.  can you help?</div><!--end:1614270676225--><><!--begin:1614270760336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270686_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1614270760336--><><!--begin:1614270715087--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270715_cv>:&nbsp;</b></span>yes - #11712</div><!--end:1614270715087--><><!--begin:1614270812776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270738_co>:&nbsp;</b></span>I just sent you a course invite so you should be able to accept it and start the training</div><!--end:1614270812776--><><!--begin:1614270826607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270752_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614270826607--><><!--begin:1614270754927--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270754_cv>:&nbsp;</b></span>Great!</div><!--end:1614270754927--><><!--begin:1614270767295--><div class=\'cv\'><span class=\'notranslate\'><b>Ulrika Messer<timestamp_1614270767_cv>:&nbsp;</b></span>just received it.  Thank you!</div><!--end:1614270767295--><><!--begin:1614270852318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614270778_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614270852318--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I registered/paid for the 8 hr HAZWOPER refresher course yesterday but were never able to assign the course to myself.  the window froze.  as i relogin today, there is no option for me to assign the course to myself.  can you please resolve?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ulrika Messer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment please while I look you up\r\nUlrika Messer:&nbsp;i&#39;m fine, thanks.  can you help?\r\nTiffany:&nbsp;Do you have an order number?\r\nUlrika Messer:&nbsp;yes - #11712\r\nTiffany:&nbsp;I just sent you a course invite so you should be able to accept it and start the training\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nUlrika Messer:&nbsp;Great!\r\nUlrika Messer:&nbsp;just received it.  Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('238919067bs', 1614280540, 1614280820, 2, 23, 0, 5, 0, 0, 0, 0, 2727, 0, 0, 0, 0, 'Stacy Poindexter', 's.poindexter@drinkmeiers.com', '162.155.239.50', 'd861d6e301d8b1141b68e762c8c8d0f7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Meiers Beverage Group-cus-', 'I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614280616789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280542_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stacy Poindexter</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614280616789--><><!--begin:1614280552595--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280552_cv>:&nbsp;</b></span>Good thank you</div><!--end:1614280552595--><><!--begin:1614280756332--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280756_cv>:&nbsp;</b></span>Are you still there?</div><!--end:1614280756332--><><!--begin:1614280830740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280756_co>:&nbsp;</b></span>If you are purchasing 25 online (same course) seats you will automatically receive a 25% discount at checkout.  There is a promotion code field at checkout where you would normally enter coupon <a href=\'http://codes.In\' target=\'_blank\' rel=\'noopener noreferrer\'>codes.In</a> this case entering the code will not discount your training any further as we do not allow double discounts.  You should be receiving the high discount of 25%.  </div><!--end:1614280830740--><><!--begin:1614280777600--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280777_cv>:&nbsp;</b></span>Ok, that&#39;s fine</div><!--end:1614280777600--><><!--begin:1614280860663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280786_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614280860663--><><!--begin:1614280794540--><div class=\'cv\'><span class=\'notranslate\'><b>Stacy Poindexter<timestamp_1614280794_cv>:&nbsp;</b></span>No thank you!</div><!--end:1614280794540--><><!--begin:1614280878127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614280804_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614280878127--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to purchase 25 of the Chemical Safety-Online Training modules.  I have a coupon code for 10% off, but I cannot figure out how to enter it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Stacy Poindexter!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStacy Poindexter:&nbsp;Good thank you\r\nStacy Poindexter:&nbsp;Are you still there?\r\nTiffany:&nbsp;If you are purchasing 25 online (same course) seats you will automatically receive a 25% discount at checkout.  There is a promotion code field at checkout where you would normally enter coupon http://codes.In this case entering the code will not discount your training any further as we do not allow double discounts.  You should be receiving the high discount of 25%.  \r\nStacy Poindexter:&nbsp;Ok, that&#39;s fine\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nStacy Poindexter:&nbsp;No thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('238990948xz', 1614352414, 1614353453, 2, 23, 0, 2, 0, 0, 0, 0, 1860, 0, 0, 0, 0, 'Douglas Stolowski', 'Dstolowski@interplastic.com', '74.8.249.34', 'b0487291f9c983ba73c44c035559eb24', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Interplastic Corporation-cus-', 'Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614352514107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614352439_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Douglas Stolowski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614352514107--><><!--begin:1614352532119--><div class=\'cv\'><span class=\'notranslate\'><b>Douglas Stolowski<timestamp_1614352466_cv>:&nbsp;</b></span>I&#39;m good thanks!</div><!--end:1614352532119--><><!--begin:1614352580637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614352506_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1614352580637--><><!--begin:1614353527979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614353453_co>:&nbsp;</b></span>Are you still there?</div><!--end:1614353527979--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I took the DOT Training course in 2019 as I was employed at Gopher Resource. Since then, I was let go and I don\'t have any contacts with Gopher Resource and I wanted to get a copy of my DOT certification. Can you please help me with this, thanks.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Douglas Stolowski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDouglas Stolowski:&nbsp;I&#39;m good thanks!\r\nTiffany:&nbsp;If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany:&nbsp;Are you still there?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2390024633s', 1614363938, 1614364306, 2, 23, 0, 7, 0, 0, 0, 0, 2762, 0, 0, 0, 0, 'Bruno Giri', 'bruno.giri@usda.gov', '151.121.153.20', '12655317822368aa8cc0255b4c5641dc', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-USDA-cus-', 'Do you provide RCRA annual refresher training and, if so, how much per person?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you provide RCRA annual refresher training and, if so, how much per person?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614364016072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614363941_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bruno Giri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614364016072--><><!--begin:1614363951957--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614363951_cv>:&nbsp;</b></span>I am well, how are you?</div><!--end:1614363951957--><><!--begin:1614364056085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614363981_co>:&nbsp;</b></span>We do offer the RCRA Refresher online</div><!--end:1614364056085--><><!--begin:1614364025828--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614364025_cv>:&nbsp;</b></span>How much is the registration?</div><!--end:1614364025828--><><!--begin:1614364106390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364031_co>:&nbsp;</b></span>Seats	Price:	Discount<br>Buy 1	$295.00 each	0% off<br>Buy 3	$280.25 each	5% off<br>Buy 5	$265.50 each	10% off<br>Buy 11	$250.75 each	15% off<br>Buy 21	$221.25 each	25% off<br>Buy 51	$162.25 each	45% off</div><!--end:1614364106390--><><!--begin:1614364081844--><div class=\'cv\'><span class=\'notranslate\'><b>Bruno Giri<timestamp_1614364081_cv>:&nbsp;</b></span>Thanks very much, have a great day and weekend</div><!--end:1614364081844--><><!--begin:1614364182724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364108_co>:&nbsp;</b></span>The pricing above is if you pay with a credit card.  If you choose to the payment option invoice or purchase or each seat will be charged a fee of $35 </div><!--end:1614364182724--><><!--begin:1614364187315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364112_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1614364187315--><><!--begin:1614364375914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614364301_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614364375914--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you provide RCRA annual refresher training and, if so, how much per person?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bruno Giri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBruno Giri:&nbsp;I am well, how are you?\r\nTiffany:&nbsp;We do offer the RCRA Refresher online\r\nBruno Giri:&nbsp;How much is the registration?\r\nTiffany:&nbsp;Seats	Price:	DiscountBuy 1	$295.00 each	0% offBuy 3	$280.25 each	5% offBuy 5	$265.50 each	10% offBuy 11	$250.75 each	15% offBuy 21	$221.25 each	25% offBuy 51	$162.25 each	45% off\r\nBruno Giri:&nbsp;Thanks very much, have a great day and weekend\r\nTiffany:&nbsp;The pricing above is if you pay with a credit card.  If you choose to the payment option invoice or purchase or each seat will be charged a fee of $35 \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2392581899w', 1614619682, 1614620198, 2, 23, 0, 7, 0, 0, 0, 0, 6374, 0, 0, 0, 0, 'Bridgette Jones ', 'bjones@bakodx.com', '50.206.65.66', '0180b64ccb3aec4aae59d9aa6a618ce1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Bako Pathology -cus-', 'Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614619762086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619686_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bridgette Jones </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614619762086--><><!--begin:1614619694010--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619694_cv>:&nbsp;</b></span>good thanks</div><!--end:1614619694010--><><!--begin:1614619787218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619711_co>:&nbsp;</b></span>Please give one one moment to look you up</div><!--end:1614619787218--><><!--begin:1614619845349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619769_co>:&nbsp;</b></span>We have two options available for the 40-Hour HAZWOPER Online both do include a hands-on portion requirement.  </div><!--end:1614619845349--><><!--begin:1614619866756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619790_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1614619866756--><><!--begin:1614619874116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619798_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1614619874116--><><!--begin:1614619886085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619810_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1614619886085--><><!--begin:1614619815775--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619816_cv>:&nbsp;</b></span>What does the hands on portion mean? I still will need to go and do in class training </div><!--end:1614619815775--><><!--begin:1614619920648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619844_co>:&nbsp;</b></span>Yes you will need to attend a one day 8-Hour classroom hands-on portion</div><!--end:1614619920648--><><!--begin:1614619966860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619890_co>:&nbsp;</b></span>As for the respirator training all you would need to do is register for that through our website to start the training.  </div><!--end:1614619966860--><><!--begin:1614619988909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619912_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r</a></div><!--end:1614619988909--><><!--begin:1614619933301--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619933_cv>:&nbsp;</b></span>OK..How many tries of the exam do I get&gt;</div><!--end:1614619933301--><><!--begin:1614620039089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614619963_co>:&nbsp;</b></span>You have 3 chances to pass the online courses exam with a 70% or better.  </div><!--end:1614620039089--><><!--begin:1614619999735--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614619999_cv>:&nbsp;</b></span>how will I go about rescheduling for this course? </div><!--end:1614619999735--><><!--begin:1614620043908--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620044_cv>:&nbsp;</b></span>since I had previously scheduled for a in class course?</div><!--end:1614620043908--><><!--begin:1614620213232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614620137_co>:&nbsp;</b></span>You can email the request into <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>.  We would just need to know which online course you would like to reschedule into, the standard or hybrid version and we should be able to look you up provide you the information needed to complete the reschedule.  </div><!--end:1614620213232--><><!--begin:1614620166339--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620166_cv>:&nbsp;</b></span>ok thank you for all your help</div><!--end:1614620166339--><><!--begin:1614620258045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614620182_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614620258045--><><!--begin:1614620195634--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgette Jones <timestamp_1614620195_cv>:&nbsp;</b></span>no thank you</div><!--end:1614620195634--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi! I was scheduled for training in ATL this week, however the training has been cancelled. I wanted to know if I can take course online? I also would be interested in adding the respirator course as well if that is possible?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Bridgette Jones !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBridgette Jones :&nbsp;good thanks\r\nTiffany:&nbsp;Please give one one moment to look you up\r\nTiffany:&nbsp;We have two options available for the 40-Hour HAZWOPER Online both do include a hands-on portion requirement.  \r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nBridgette Jones :&nbsp;What does the hands on portion mean? I still will need to go and do in class training \r\nTiffany:&nbsp;Yes you will need to attend a one day 8-Hour classroom hands-on portion\r\nTiffany:&nbsp;As for the respirator training all you would need to do is register for that through our website to start the training.  \r\nTiffany:&nbsp;https://csregs.com/products/respiratory-protection-online-training?_pos=3&_sid=1845ea5c7&_ss=r\r\nBridgette Jones :&nbsp;OK..How many tries of the exam do I get&gt;\r\nTiffany:&nbsp;You have 3 chances to pass the online courses exam with a 70% or better.  \r\nBridgette Jones :&nbsp;how will I go about rescheduling for this course? \r\nBridgette Jones :&nbsp;since I had previously scheduled for a in class course?\r\nTiffany:&nbsp;You can email the request into mailto:customerservice@csregs.com.  We would just need to know which online course you would like to reschedule into, the standard or hybrid version and we should be able to look you up provide you the information needed to complete the reschedule.  \r\nBridgette Jones :&nbsp;ok thank you for all your help\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nBridgette Jones :&nbsp;no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('239333653jr', 1614695124, 1614696057, 2, 23, 0, 4, 0, 0, 0, 0, 5828, 0, 0, 0, 0, 'dalton sharpe', 'dalton.sharpe@westonsolutions.conm', '24.181.114.174', '95af53072faada4e485def1cfe689795', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Weston Solutions-cus-', 'I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614695204379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695128_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dalton sharpe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614695204379--><><!--begin:1614695147902--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695148_cv>:&nbsp;</b></span>I am great how are you?</div><!--end:1614695147902--><><!--begin:1614695305445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695229_co>:&nbsp;</b></span>Great! Thank you for asking.  You can register with me on the chat here, or you can register via email or over the phone since the cost is included with the original registration price we manually register you on our end as to ensure you are not charged.</div><!--end:1614695305445--><><!--begin:1614695338835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695262_co>:&nbsp;</b></span>You can use this link as reference to the hands-on schedule: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1614695338835--><><!--begin:1614695392665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695316_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1614695392665--><><!--begin:1614695406615--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695406_cv>:&nbsp;</b></span>I think the best time for me to go would be in Atlanta in April 9th </div><!--end:1614695406615--><><!--begin:1614695456729--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695457_cv>:&nbsp;</b></span>Let me double check real quick with my schedule </div><!--end:1614695456729--><><!--begin:1614695575067--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695575_cv>:&nbsp;</b></span>yes April 9th in atlanta will be the best for my schedule </div><!--end:1614695575067--><><!--begin:1614695677569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695601_co>:&nbsp;</b></span>I do want to confirm that you agree to the above policy and are aware your online training course has an expiration date of 05/12/2021. If you agree, I can add you to the dress-out wait list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1614695677569--><><!--begin:1614695703768--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695704_cv>:&nbsp;</b></span>I agree </div><!--end:1614695703768--><><!--begin:1614695864376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695788_co>:&nbsp;</b></span>What is the best number, ie: a direct line or cell number to reach you at once we have an official decision regarding the class status? </div><!--end:1614695864376--><><!--begin:1614695819585--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695819_cv>:&nbsp;</b></span><a href=\'tel:7069369359\' target=\'_blank\' rel=\'noopener noreferrer\'>(706)936-9359</a></div><!--end:1614695819585--><><!--begin:1614695970618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695894_co>:&nbsp;</b></span>Thank you I have added that to your student profile.  I have you on our wait list for the hands-on class scheduled in Atlanta, GA on 04/09/2021.  I will also send you an email with my contact information if you have any questions. </div><!--end:1614695970618--><><!--begin:1614695977562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695901_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1614695977562--><><!--begin:1614695945326--><div class=\'cv\'><span class=\'notranslate\'><b>dalton sharpe<timestamp_1614695945_cv>:&nbsp;</b></span>No, Thank you very much Tiffany</div><!--end:1614695945326--><><!--begin:1614696042798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695966_co>:&nbsp;</b></span>You can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614696042798--><><!--begin:1614696066906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614695990_co>:&nbsp;</b></span>It was my pleasure assisting you!</div><!--end:1614696066906--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have completed the online portion of the 40 hour HAZ and now I need to register for the 8 hour in person. Where exactly is that located for me to register?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, dalton sharpe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndalton sharpe:&nbsp;I am great how are you?\r\nTiffany:&nbsp;Great! Thank you for asking.  You can register with me on the chat here, or you can register via email or over the phone since the cost is included with the original registration price we manually register you on our end as to ensure you are not charged.\r\nTiffany:&nbsp;You can use this link as reference to the hands-on schedule: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\ndalton sharpe:&nbsp;I think the best time for me to go would be in Atlanta in April 9th \r\ndalton sharpe:&nbsp;Let me double check real quick with my schedule \r\ndalton sharpe:&nbsp;yes April 9th in atlanta will be the best for my schedule \r\nTiffany:&nbsp;I do want to confirm that you agree to the above policy and are aware your online training course has an expiration date of 05/12/2021. If you agree, I can add you to the dress-out wait list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\ndalton sharpe:&nbsp;I agree \r\nTiffany:&nbsp;What is the best number, ie: a direct line or cell number to reach you at once we have an official decision regarding the class status? \r\ndalton sharpe:&nbsp;tel:7069369359\r\nTiffany:&nbsp;Thank you I have added that to your student profile.  I have you on our wait list for the hands-on class scheduled in Atlanta, GA on 04/09/2021.  I will also send you an email with my contact information if you have any questions. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\ndalton sharpe:&nbsp;No, Thank you very much Tiffany\r\nTiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTiffany:&nbsp;It was my pleasure assisting you!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('239426993mq', 1614788483, 1614790271, 2, 23, 0, 3, 0, 0, 0, 0, 4723, 0, 0, 0, 0, 'Joseph Roberts', 'joseph@brooksapplied.com', '206.169.226.68', '8f3e0b093a2dbb1a161dff9af52aa403', 'Select Area of Inquiry:-_-Other-cus-Company-_-Joseph Roberts-cus-', 'I would like to know where to find answers to the quiz for each module', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to know where to find answers to the quiz for each module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1614788564808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788487_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joseph Roberts</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1614788564808--><><!--begin:1614788483539--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788525_cv>:&nbsp;</b></span>Hi I am well thanks for asking, hope you are doing good as well.</div><!--end:1614788483539--><><!--begin:1614788568034--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788609_cv>:&nbsp;</b></span>So after i take a quiz and missed some answers i would like to know what the correct answers are, where do i go to find that information</div><!--end:1614788568034--><><!--begin:1614788639208--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788680_cv>:&nbsp;</b></span>Are you still online</div><!--end:1614788639208--><><!--begin:1614788796139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788719_co>:&nbsp;</b></span>Yes thank you! After completing the module quizzes it should tell you if the answer you selected was correct.  If you get the questions wrong I believe the reason it does not list the correct answer is because we want you to go back through and review the module content to ensure understanding and then take the quiz again when you are ready.  Then once you have passed the quiz with a 80% or better or are able to move on to the next module.  You are able to take the module quizzes as many times as you would like.  </div><!--end:1614788796139--><><!--begin:1614788775786--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614788817_cv>:&nbsp;</b></span>I passed a quiz with 80% but wanted to know which I missed to loose that 20%.</div><!--end:1614788775786--><><!--begin:1614788922038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614788845_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1614788922038--><><!--begin:1614788991157--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789032_cv>:&nbsp;</b></span>So i went back to study the module again and take the quiz but each time I missed something else</div><!--end:1614788991157--><><!--begin:1614789266398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789189_co>:&nbsp;</b></span>One moment please as I review your training account</div><!--end:1614789266398--><><!--begin:1614789178378--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789220_cv>:&nbsp;</b></span>This is on the DOT course</div><!--end:1614789178378--><><!--begin:1614789812607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789735_co>:&nbsp;</b></span>Joseph we normally do not give copies of the quizzes as we want to ensure the students are retaining the information for on the job instances where you will not be able to refer back to our training content.  I have received approval to email you a PDF copy of your most recent passing quiz.    </div><!--end:1614789812607--><><!--begin:1614789964345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789887_co>:&nbsp;</b></span>I will send you the information momentarily to the email address <a href=\'mailto:joseph@brooksapplied.com\' target=\'_blank\' rel=\'noopener noreferrer\'>joseph@brooksapplied.com</a> </div><!--end:1614789964345--><><!--begin:1614789973166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614789896_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1614789973166--><><!--begin:1614789876339--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Roberts<timestamp_1614789918_cv>:&nbsp;</b></span>OK</div><!--end:1614789876339--><><!--begin:1614790257088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1614790180_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1614790257088--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to know where to find answers to the quiz for each module\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joseph Roberts!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoseph Roberts:&nbsp;Hi I am well thanks for asking, hope you are doing good as well.\r\nJoseph Roberts:&nbsp;So after i take a quiz and missed some answers i would like to know what the correct answers are, where do i go to find that information\r\nJoseph Roberts:&nbsp;Are you still online\r\nTiffany:&nbsp;Yes thank you! After completing the module quizzes it should tell you if the answer you selected was correct.  If you get the questions wrong I believe the reason it does not list the correct answer is because we want you to go back through and review the module content to ensure understanding and then take the quiz again when you are ready.  Then once you have passed the quiz with a 80% or better or are able to move on to the next module.  You are able to take the module quizzes as many times as you would like.  \r\nJoseph Roberts:&nbsp;I passed a quiz with 80% but wanted to know which I missed to loose that 20%.\r\nTiffany:&nbsp;One moment while I look you up please\r\nJoseph Roberts:&nbsp;So i went back to study the module again and take the quiz but each time I missed something else\r\nTiffany:&nbsp;One moment please as I review your training account\r\nJoseph Roberts:&nbsp;This is on the DOT course\r\nTiffany:&nbsp;Joseph we normally do not give copies of the quizzes as we want to ensure the students are retaining the information for on the job instances where you will not be able to refer back to our training content.  I have received approval to email you a PDF copy of your most recent passing quiz.    \r\nTiffany:&nbsp;I will send you the information momentarily to the email address mailto:joseph@brooksapplied.com \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nJoseph Roberts:&nbsp;OK\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
