<div class='ca'><div class='info_box'><i>I keep having an issue with the site crashing and not saving my progress. I was wondering if I could get help with this issue?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713899914523--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713899914_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Regan</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713899914523--><><!--begin:1713899935393--><div class='cv'><span class='notranslate'><b>Regan<timestamp_1713899935_cv>:&nbsp;</b></span>I&#39;m great, thanks for asking.</div><!--end:1713899935393--><><!--begin:1713899967306--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713899967_co>:&nbsp;</b></span>We have not been having issues with the site crashing on our end.  What browser are you using?</div><!--end:1713899967306--><><!--begin:1713899989493--><div class='cv'><span class='notranslate'><b>Regan<timestamp_1713899989_cv>:&nbsp;</b></span>Google Chrome</div><!--end:1713899989493--><><!--begin:1713900002897--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900002_co>:&nbsp;</b></span>That is good</div><!--end:1713900002897--><><!--begin:1713900017968--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900017_co>:&nbsp;</b></span>Are you completing it one a desktop?</div><!--end:1713900017968--><><!--begin:1713900064810--><div class='cv'><span class='notranslate'><b>Regan<timestamp_1713900064_cv>:&nbsp;</b></span>No, I am using a laptop.</div><!--end:1713900064810--><><!--begin:1713900084696--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900084_co>:&nbsp;</b></span>Okay that should be okay as well</div><!--end:1713900084696--><><!--begin:1713900095856--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900095_co>:&nbsp;</b></span>I am pulling up your background reports now</div><!--end:1713900095856--><><!--begin:1713900106940--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900106_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1713900106940--><><!--begin:1713900199855--><div class='cv'><span class='notranslate'><b>Regan<timestamp_1713900199_cv>:&nbsp;</b></span>No</div><!--end:1713900199855--><><!--begin:1713900209243--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1713900209_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1713900209243--><><div class='cl'><disconnected><d6>The party has left.  Chat has ended.</div><><>