I am trying to schedule the dress out for two of my employees, and I haven't been able to get through the phone lines at all this morning
Tiffany has joined the chat.
Tiffany:&nbsp;Hi, Schneider!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Schneider:&nbsp;I am well, how are you
Tiffany:&nbsp;I am good thank you!
Tiffany:&nbsp;I apologize the phones are currently down.  
Tiffany:&nbsp;What are the student names and classes they would like to attend?
Schneider:&nbsp;they are Kalyssa Klausing and Sarah Hall. Both of them have completed the online portion of the 40-hour hazwoper, and I just need to schedule them to take the 8 hour dressout class
Schneider:&nbsp;I have the voucher ID&#39;s for both of them. We will be looking at a class in Michigan. The last person I talked to said there would be a dressout class on this friday in Lansing, MI
Tiffany:&nbsp;Which date and location are you looking at scheduling them for?
Schneider:&nbsp;Lansing MI for this friday
Tiffany:&nbsp;That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  If the class is confirmed we will send you and the students the class details at that time. 
Tiffany:&nbsp;Please be aware of the following cancellation/reschedule policy for the hands-on class students: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.  
Tiffany:&nbsp;I now have the above listed students on the wait list for the Lansing, MI class scheduled for this Friday 06/25/2021.
Tiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
Schneider:&nbsp;great. So you do not need the voucher ID for Sarah and Kalyssa? 
Tiffany:&nbsp;No I have looked them up and verified their information.  
Schneider:&nbsp;perfect. thank you!
Tiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the visitor. Chat has ended.

