Wanted to see how I can pull certificates for employees
Tiffany has joined the chat.
Tiffany:&nbsp;Hi, Julio C Lopez!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Julio C Lopez:&nbsp;I am doing well! 
Tiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?
Julio C Lopez:&nbsp;Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records
Tiffany:&nbsp;What is the students name on the certificate and I will look the account details up please?
Julio C Lopez:&nbsp;Carlos Quintinilla
Tiffany:&nbsp;I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.
Julio C Lopez:&nbsp;Thats strange as I have the email confirmation of payment received
Tiffany:&nbsp;Please give me one moment to look a bit further
Tiffany:&nbsp;I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. 
Tiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
Julio C Lopez:&nbsp;That is it thank you Tiffany! 
Tiffany:&nbsp;You can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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