Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? 
Tiffany has joined the chat.
Tiffany: Hi, William David Robinson!My name is Tiffany. Welcome to ComplyChat!How are you today? 
William David Robinson: Doing well, and you?
Tiffany: I am good thank you
Tiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?
William David Robinson: Okay, good deal. I am still employed at the company.  I will use the first link. Thank you!
Tiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
William David Robinson: I have clicked the first link that was sent, but I am not seeing anything on the associated page that allows me to make the request. 
Tiffany: Try this one
Tiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r
William David Robinson: Thanks! I believe I will need to fill out a release form.  Do i send that to the mailto:customerservice@csregs.com address?
Tiffany: You only need to fill out the release form if you are no longer with the company
William David Robinson: Oh okay.  So just add the replacement cert to my cart with my name attached to it and order?
Tiffany: Yes and then I will get you the  Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate
William David Robinson: Awesome!  About to place the order for mailed and digital copies now. 
Tiffany: When we mail a copy it goes to the company address on file is that okay?
William David Robinson: Is the address 985 Madison Ave Suite 2C Madison, MS?
William David Robinson: 986*
William David Robinson: Either way it&#39;s fine. As long as the digital version comes to my email (mailto:david.robinson3@woodplc.com). 
Tiffany: Yes that is the correct address
William David Robinson: Awesome! Placing order now
Tiffany: Sounds good!
William David Robinson: Order placed.  Thank you so much for your help!
Tiffany: My pleasure! Is there anything else you need before I let you go? 
William David Robinson: I think I am good now! Thanks again and have a good day!
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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