<div class='ca'><div class='info_box'><i>I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719930760737--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1719930760_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Rita Terwilliger</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719930760737--><><!--begin:1719930781440--><div class='cv'><span class='notranslate'><b>Rita Terwilliger<timestamp_1719930781_cv>:&nbsp;</b></span>I am fine, Thank You for asking.</div><!--end:1719930781440--><><!--begin:1719930815977--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1719930815_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1719930815977--><><!--begin:1719930892349--><div class='cv'><span class='notranslate'><b>Rita Terwilliger<timestamp_1719930892_cv>:&nbsp;</b></span>The module was just a video explaining the sections, glossary etc. </div><!--end:1719930892349--><><!--begin:1719930932911--><div class='cv'><span class='notranslate'><b>Rita Terwilliger<timestamp_1719930933_cv>:&nbsp;</b></span>I will take it again, 3rd time is a charm.</div><!--end:1719930932911--><><!--begin:1719930974277--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1719930974_co>:&nbsp;</b></span>If you open the module and stay in it for 7 minutes and 48 seconds more the next module will unlock for you.  </div><!--end:1719930974277--><><!--begin:1719930995323--><div class='cv'><span class='notranslate'><b>Rita Terwilliger<timestamp_1719930995_cv>:&nbsp;</b></span>The module states it was completed.</div><!--end:1719930995323--><><!--begin:1719931013710--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1719931013_co>:&nbsp;</b></span>Yes you can relaunch it to accrue more time</div><!--end:1719931013710--><><!--begin:1719931127277--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1719931127_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1719931127277--><><div class='cl'><disconnected><d6>The party has left.  Chat has ended.</div><><>