INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('267776568YT', 1643138076, 1643139583, 2, 23, 43, 6, 0, 0, 5, 0, 7565, 0, 0, 0, 0, 'William David Robinson', 'david.robinson3@woodplc.com', '12.129.64.197', '6fa07cd142609c9cbc7ad9da5a3d4d40', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Wood PLC-cus-', 'Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643138078048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138078_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William David Robinson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643138078048--><><!--begin:1643138115767--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138116_cv>:&nbsp;</b></span>Doing well, and you?</div><!--end:1643138115767--><><!--begin:1643138127656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138127_co>:&nbsp;</b></span>I am good thank you</div><!--end:1643138127656--><><!--begin:1643138140127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138140_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1643138140127--><><!--begin:1643138186176--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138186_cv>:&nbsp;</b></span>Okay, good deal. I am still employed at the company.  I will use the first link. Thank you!</div><!--end:1643138186176--><><!--begin:1643138226219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138226_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643138226219--><><!--begin:1643138274154--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138274_cv>:&nbsp;</b></span>I have clicked the first link that was sent, but I am not seeing anything on the associated page that allows me to make the request. </div><!--end:1643138274154--><><!--begin:1643138388917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138388_co>:&nbsp;</b></span>Try this one</div><!--end:1643138388917--><><!--begin:1643138389510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138389_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r</a></div><!--end:1643138389510--><><!--begin:1643138788821--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138788_cv>:&nbsp;</b></span>Thanks! I believe I will need to fill out a release form.  Do i send that to the <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> address?</div><!--end:1643138788821--><><!--begin:1643138808553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138808_co>:&nbsp;</b></span>You only need to fill out the release form if you are no longer with the company</div><!--end:1643138808553--><><!--begin:1643138836867--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138836_cv>:&nbsp;</b></span>Oh okay.  So just add the replacement cert to my cart with my name attached to it and order?</div><!--end:1643138836867--><><!--begin:1643138870969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138870_co>:&nbsp;</b></span>Yes and then I will get you the  Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate</div><!--end:1643138870969--><><!--begin:1643138899881--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138900_cv>:&nbsp;</b></span>Awesome!  About to place the order for mailed and digital copies now. </div><!--end:1643138899881--><><!--begin:1643138945674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138945_co>:&nbsp;</b></span>When we mail a copy it goes to the company address on file is that okay?</div><!--end:1643138945674--><><!--begin:1643139012185--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139012_cv>:&nbsp;</b></span>Is the address 985 Madison Ave Suite 2C Madison, MS?</div><!--end:1643139012185--><><!--begin:1643139020392--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139020_cv>:&nbsp;</b></span>986*</div><!--end:1643139020392--><><!--begin:1643139160399--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139160_cv>:&nbsp;</b></span>Either way it&#39;s fine. As long as the digital version comes to my email (<a href=\'mailto:david.robinson3@woodplc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>david.robinson3@woodplc.com</a>). </div><!--end:1643139160399--><><!--begin:1643139183500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139183_co>:&nbsp;</b></span>Yes that is the correct address</div><!--end:1643139183500--><><!--begin:1643139195139--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139195_cv>:&nbsp;</b></span>Awesome! Placing order now</div><!--end:1643139195139--><><!--begin:1643139204163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139204_co>:&nbsp;</b></span>Sounds good!</div><!--end:1643139204163--><><!--begin:1643139407892--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139408_cv>:&nbsp;</b></span>Order placed.  Thank you so much for your help!</div><!--end:1643139407892--><><!--begin:1643139436307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139436_co>:&nbsp;</b></span>My pleasure! Is there anything else you need before I let you go? </div><!--end:1643139436307--><><!--begin:1643139467415--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139467_cv>:&nbsp;</b></span>I think I am good now! Thanks again and have a good day!</div><!--end:1643139467415--><><!--begin:1643139561564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139561_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643139561564--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? \r\nTiffany has joined the chat.\r\nTiffany: Hi, William David Robinson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam David Robinson: Doing well, and you?\r\nTiffany: I am good thank you\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nWilliam David Robinson: Okay, good deal. I am still employed at the company.  I will use the first link. Thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nWilliam David Robinson: I have clicked the first link that was sent, but I am not seeing anything on the associated page that allows me to make the request. \r\nTiffany: Try this one\r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r\r\nWilliam David Robinson: Thanks! I believe I will need to fill out a release form.  Do i send that to the mailto:customerservice@csregs.com address?\r\nTiffany: You only need to fill out the release form if you are no longer with the company\r\nWilliam David Robinson: Oh okay.  So just add the replacement cert to my cart with my name attached to it and order?\r\nTiffany: Yes and then I will get you the  Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate\r\nWilliam David Robinson: Awesome!  About to place the order for mailed and digital copies now. \r\nTiffany: When we mail a copy it goes to the company address on file is that okay?\r\nWilliam David Robinson: Is the address 985 Madison Ave Suite 2C Madison, MS?\r\nWilliam David Robinson: 986*\r\nWilliam David Robinson: Either way it&#39;s fine. As long as the digital version comes to my email (mailto:david.robinson3@woodplc.com). \r\nTiffany: Yes that is the correct address\r\nWilliam David Robinson: Awesome! Placing order now\r\nTiffany: Sounds good!\r\nWilliam David Robinson: Order placed.  Thank you so much for your help!\r\nTiffany: My pleasure! Is there anything else you need before I let you go? \r\nWilliam David Robinson: I think I am good now! Thanks again and have a good day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267778119WV', 1643139628, 1643140380, 2, 23, 43, 7, 0, 0, 5, 0, 4300, 245, 0, 0, 0, 'Dan Surber', 'danny.surber@us.af.mil', '174.211.192.130', '758f6f7bd4a0d0a895cc8e71eedc8b1f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-325 CES/CEIEC-cus-', 'I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil', '<div class=\'ca\'><div class=\'info_box\'><i>I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643139632367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139632_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dan Surber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643139632367--><><!--begin:1643139651242--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643139651_cv>:&nbsp;</b></span>I&#39;m well.</div><!--end:1643139651242--><><!--begin:1643139661812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139661_co>:&nbsp;</b></span>One moment please while I look up the order</div><!--end:1643139661812--><><!--begin:1643139764757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139764_co>:&nbsp;</b></span>I have sent a course invite to the student at: <a href=\'mailto:jennifer.brown.69@us.af.mil\' target=\'_blank\' rel=\'noopener noreferrer\'>jennifer.brown.69@us.af.mil</a></div><!--end:1643139764757--><><!--begin:1643139788750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139788_co>:&nbsp;</b></span>She will need to finish setting up her account and then she will be redirected to start the course.  </div><!--end:1643139788750--><><!--begin:1643139857517--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643139857_cv>:&nbsp;</b></span>I&#39;m a little confused. I&#39;m paying so I thought I needed the account.</div><!--end:1643139857517--><><!--begin:1643139956122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139956_co>:&nbsp;</b></span>As the order creator you are able to have a group manager account in the learning management system but each student needs their own training account to track training history and for issuing certificates.  </div><!--end:1643139956122--><><!--begin:1643140063972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140063_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1643140063972--><><!--begin:1643140193251--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140193_cv>:&nbsp;</b></span>Okay, I tried to login with my old account but your system didn&#39;t recognize my email. Would it have dropped off your system for inactivity? I used the guest feature instead of creating a new account.</div><!--end:1643140193251--><><!--begin:1643140245704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140245_co>:&nbsp;</b></span>I do not see you having an account.  We have a new LMS since end of 2018 did you create one since then?</div><!--end:1643140245704--><><!--begin:1643140280088--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140280_cv>:&nbsp;</b></span>It was probably before 2018.</div><!--end:1643140280088--><><!--begin:1643140304460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140304_co>:&nbsp;</b></span>No worries you can still create a group manager account if you want to use the email you received after ording the course</div><!--end:1643140304460--><><!--begin:1643140340313--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140340_cv>:&nbsp;</b></span>Okay, Thanks!</div><!--end:1643140340313--><><!--begin:1643140352096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140352_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643140352096--><><!--begin:1643140371816--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140372_cv>:&nbsp;</b></span>You as well!</div><!--end:1643140371816--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dan Surber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDan Surber: I&#39;m well.\r\nTiffany: One moment please while I look up the order\r\nTiffany: I have sent a course invite to the student at: mailto:jennifer.brown.69@us.af.mil\r\nTiffany: She will need to finish setting up her account and then she will be redirected to start the course.  \r\nDan Surber: I&#39;m a little confused. I&#39;m paying so I thought I needed the account.\r\nTiffany: As the order creator you are able to have a group manager account in the learning management system but each student needs their own training account to track training history and for issuing certificates.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDan Surber: Okay, I tried to login with my old account but your system didn&#39;t recognize my email. Would it have dropped off your system for inactivity? I used the guest feature instead of creating a new account.\r\nTiffany: I do not see you having an account.  We have a new LMS since end of 2018 did you create one since then?\r\nDan Surber: It was probably before 2018.\r\nTiffany: No worries you can still create a group manager account if you want to use the email you received after ording the course\r\nDan Surber: Okay, Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDan Surber: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267845454Q3', 1643206927, 1643208669, 2, 23, 7, 4, 0, 0, 0, 0, 4994, 0, 0, 0, 0, 'Brendan', 'blennon@golder.com', '64.30.86.48', '7fc29284b95ce772100cc5a5907955f8', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Golder-cus-', 'Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643206931310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643206931_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brendan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643206931310--><><!--begin:1643206948528--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643206948_cv>:&nbsp;</b></span>Doing OK</div><!--end:1643206948528--><><!--begin:1643206960590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643206960_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1643206960590--><><!--begin:1643207082349--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207082_cv>:&nbsp;</b></span>So, do you offer the classroom portion, where do they go for that? (we are near Manchester, NH)</div><!--end:1643207082349--><><!--begin:1643207128628--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207128_cv>:&nbsp;</b></span>and if the hybrid approach is taken, is the hands-on training through you, or jsut general &quot;hands-on&quot; in the field with oversight.</div><!--end:1643207128628--><><!--begin:1643207153501--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207153_cv>:&nbsp;</b></span>I recall there being a requirement to work under supervision for a short period of time as well</div><!--end:1643207153501--><><!--begin:1643207182806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207182_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br> <br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br> <br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1643207182806--><><!--begin:1643207251766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207251_co>:&nbsp;</b></span>You are not required to complete the hands-on portion with us for the hybrid course as long as you have it completed and properly documented per OSHA regulations   </div><!--end:1643207251766--><><!--begin:1643207288322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207288_co>:&nbsp;</b></span>Here is the regulation:</div><!--end:1643207288322--><><!--begin:1643207289150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207289_co>:&nbsp;</b></span>1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.</div><!--end:1643207289150--><><!--begin:1643208668961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643208668_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643208668961--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brendan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrendan: Doing OK\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nBrendan: So, do you offer the classroom portion, where do they go for that? (we are near Manchester, NH)\r\nBrendan: and if the hybrid approach is taken, is the hands-on training through you, or jsut general &quot;hands-on&quot; in the field with oversight.\r\nBrendan: I recall there being a requirement to work under supervision for a short period of time as well\r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nTiffany: You are not required to complete the hands-on portion with us for the hybrid course as long as you have it completed and properly documented per OSHA regulations   \r\nTiffany: Here is the regulation:\r\nTiffany: 1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267848514R9', 1643210010, 1643210362, 2, 23, 31, 11, 0, 0, 5, 0, 4175, 0, 0, 0, 0, 'Audrey Ragle', 'audreyragle@gmail.com', '71.172.250.82', '0590a64d3e8ece235f565a2558042679', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-JM Sorge-cus-', 'Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643210013247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Audrey Ragle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643210013247--><><!--begin:1643210022980--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210023_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m well thanks</div><!--end:1643210022980--><><!--begin:1643210120495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210120_co>:&nbsp;</b></span>That class needed a couple more students so management decided to hold off on the official decision until today.  So you will be hearing from us this afternoon at the latest.  You can call our corporate office with any questions <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 as we lease all other locations and do not have phone lines to them.   </div><!--end:1643210120495--><><!--begin:1643210162961--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210163_cv>:&nbsp;</b></span>Will I hear from them regardless of the decision?</div><!--end:1643210162961--><><!--begin:1643210254069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210254_co>:&nbsp;</b></span>Yes we will reach out whether the class is confirmed or cancelled.  </div><!--end:1643210254069--><><!--begin:1643210262376--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210262_cv>:&nbsp;</b></span>Excellent, thanks for your help!</div><!--end:1643210262376--><><!--begin:1643210263477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210263_co>:&nbsp;</b></span>Is <a href=\'tel:9082180066\' target=\'_blank\' rel=\'noopener noreferrer\'>908) 218-0066</a> the best number to reach you at?</div><!--end:1643210263477--><><!--begin:1643210277218--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210277_cv>:&nbsp;</b></span>No, my cell is preferred. <a href=\'tel:7325399792\' target=\'_blank\' rel=\'noopener noreferrer\'>732-539-9792</a></div><!--end:1643210277218--><><!--begin:1643210293901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210293_co>:&nbsp;</b></span>Alrighty I will update that to your main contact number</div><!--end:1643210293901--><><!--begin:1643210304968--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210305_cv>:&nbsp;</b></span>Appreciate it!</div><!--end:1643210304968--><><!--begin:1643210325037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210324_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1643210325037--><><!--begin:1643210333624--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210333_cv>:&nbsp;</b></span>that&#39;s everything, thanks again</div><!--end:1643210333624--><><!--begin:1643210344405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210344_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643210344405--><><!--begin:1643210352809--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210352_cv>:&nbsp;</b></span>Thanks, you too</div><!--end:1643210352809--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey\r\nTiffany has joined the chat.\r\nTiffany: Hi, Audrey Ragle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAudrey Ragle: Hi Tiffany, I&#39;m well thanks\r\nTiffany: That class needed a couple more students so management decided to hold off on the official decision until today.  So you will be hearing from us this afternoon at the latest.  You can call our corporate office with any questions tel:8007112706 ext 1 as we lease all other locations and do not have phone lines to them.   \r\nAudrey Ragle: Will I hear from them regardless of the decision?\r\nTiffany: Yes we will reach out whether the class is confirmed or cancelled.  \r\nAudrey Ragle: Excellent, thanks for your help!\r\nTiffany: Is tel:9082180066 the best number to reach you at?\r\nAudrey Ragle: No, my cell is preferred. tel:7325399792\r\nTiffany: Alrighty I will update that to your main contact number\r\nAudrey Ragle: Appreciate it!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nAudrey Ragle: that&#39;s everything, thanks again\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAudrey Ragle: Thanks, you too\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267854965B2', 1643216468, 1643216719, 2, 19, 38, 16, 0, 0, 0, 0, 1175, 0, 0, 0, 0, 'Andrew Dunn', 'adunn@vertexeng.com', '96.241.102.86', 'cce4857d296b60f9195b77080f456b0a', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-VERTEX -cus-', 'I would like to register for an hands on session for OSHA 40 Hour HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to register for an hands on session for OSHA 40 Hour HAZWOPER</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1643216497856--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216497_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1643216497856--><><!--begin:1643216619873--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643216619_co>:&nbsp;</b></span>This would be much easier to do over the phone.  What is your direct number?</div><!--end:1643216619873--><><!--begin:1643216645259--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216645_cv>:&nbsp;</b></span>2409048340</div><!--end:1643216645259--><><!--begin:1643216712404--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643216712_co>:&nbsp;</b></span>I will call you back shortly!</div><!--end:1643216712404--><><!--begin:1643216719344--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216719_cv>:&nbsp;</b></span>Thank you</div><!--end:1643216719344--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like to register for an hands on session for OSHA 40 Hour HAZWOPER\r\nTracy has joined the chat.\r\nAndrew Dunn: Hi Tracy\r\nTracy: This would be much easier to do over the phone.  What is your direct number?\r\nAndrew Dunn: 2409048340\r\nTracy: I will call you back shortly!\r\nAndrew Dunn: Thank you\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2678663389K', 1643227825, 1643228055, 2, 23, 22, 3, 0, 0, 5, 0, 3259, 247, 0, 0, 0, 'Jamie Richards', 'georoxstar@hotmail.com', '97.84.85.159', '874d7996b05d575a1aed9840d0fd3603', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-self-cus-', 'I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?', '<div class=\'ca\'><div class=\'info_box\'><i>I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643227830095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227830_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamie Richards</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643227830095--><><!--begin:1643227857231--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227854_cv>:&nbsp;</b></span>I am doing well, how about yourself?</div><!--end:1643227857231--><><!--begin:1643227888135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227888_co>:&nbsp;</b></span>We had an issue with sending certificates recently so your certificate was sent via US Mail on 01/18/2022</div><!--end:1643227888135--><><!--begin:1643227898831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227898_co>:&nbsp;</b></span>To: 17596 Cross Road Salinas CA 93907</div><!--end:1643227898831--><><!--begin:1643227917045--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227914_cv>:&nbsp;</b></span>Oh thank goodness and yes that is the correct address!</div><!--end:1643227917045--><><!--begin:1643227955218--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227952_cv>:&nbsp;</b></span>Our mail carrier loses mail in our rural area sometimes so I wanted to double check with you guys</div><!--end:1643227955218--><><!--begin:1643227975992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227975_co>:&nbsp;</b></span>I understand! Hopefully it arrives soon.</div><!--end:1643227975992--><><!--begin:1643227985611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227985_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643227985611--><><!--begin:1643227996311--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227993_cv>:&nbsp;</b></span>Thank you for checking for me and that is all I need for today.</div><!--end:1643227996311--><><!--begin:1643228001534--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227998_cv>:&nbsp;</b></span>Thank you again!</div><!--end:1643228001534--><><!--begin:1643228014522--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643228011_cv>:&nbsp;</b></span>Have a great rest of your day</div><!--end:1643228014522--><><!--begin:1643228039570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643228039_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1643228039570--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamie Richards!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamie Richards: I am doing well, how about yourself?\r\nTiffany: We had an issue with sending certificates recently so your certificate was sent via US Mail on 01/18/2022\r\nTiffany: To: 17596 Cross Road Salinas CA 93907\r\nJamie Richards: Oh thank goodness and yes that is the correct address!\r\nJamie Richards: Our mail carrier loses mail in our rural area sometimes so I wanted to double check with you guys\r\nTiffany: I understand! Hopefully it arrives soon.\r\nTiffany: Is there anything else I can assist you with today? \r\nJamie Richards: Thank you for checking for me and that is all I need for today.\r\nJamie Richards: Thank you again!\r\nJamie Richards: Have a great rest of your day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267946157TN', 1643307654, 1643307848, 2, 23, 32, 14, 0, 0, 5, 0, 2042, 0, 0, 0, 0, 'wayne', 'wkidd@johnpac.com', '24.249.90.204', 'f07936d15765c69e04f75a495d3b2edf', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-johnpac-cus-', 'Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice', '<div class=\'ca\'><div class=\'info_box\'><i>Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643307657698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307657_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wayne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643307657698--><><!--begin:1643307670471--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307670_cv>:&nbsp;</b></span>stressed out lol</div><!--end:1643307670471--><><!--begin:1643307723987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307723_co>:&nbsp;</b></span>As of right now the class will be cancelled but the official decision will not be made until tomorrow.  </div><!--end:1643307723987--><><!--begin:1643307763266--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307763_cv>:&nbsp;</b></span>is there a time of day they make the official decision?</div><!--end:1643307763266--><><!--begin:1643307780860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307780_co>:&nbsp;</b></span>between 10-12 MST</div><!--end:1643307780860--><><!--begin:1643307795765--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307796_cv>:&nbsp;</b></span>ok thanks so much</div><!--end:1643307795765--><><!--begin:1643307815527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307815_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643307815527--><><!--begin:1643307846347--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307846_cv>:&nbsp;</b></span>thats it thank you</div><!--end:1643307846347--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice\r\nTiffany has joined the chat.\r\nTiffany: Hi, wayne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwayne: stressed out lol\r\nTiffany: As of right now the class will be cancelled but the official decision will not be made until tomorrow.  \r\nwayne: is there a time of day they make the official decision?\r\nTiffany: between 10-12 MST\r\nwayne: ok thanks so much\r\nTiffany: Is there anything else I can assist you with today? \r\nwayne: thats it thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267947450WY', 1643308939, 1643309477, 2, 23, 24, 5, 0, 0, 5, 1, 3225, 0, 0, 0, 0, 'wayne', 'wkidd@johnpac.com', '24.249.90.204', 'f07936d15765c69e04f75a495d3b2edf', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-johnpac-cus-', 'Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643308942372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643308942_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wayne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643308942372--><><!--begin:1643308956827--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643308957_cv>:&nbsp;</b></span>its me again lol</div><!--end:1643308956827--><><!--begin:1643308994651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643308994_co>:&nbsp;</b></span>Hello one moment and let me take a look at the Houston, TX class</div><!--end:1643308994651--><><!--begin:1643309122258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309122_co>:&nbsp;</b></span>I will have to check with management on that one.  It is kind of low registrations in Houston, TX so I want to see if we reschedule you into the class if that would confirm the class or if the class will cancel as I am not the one to make the official decision.  </div><!--end:1643309122258--><><!--begin:1643309149626--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309149_cv>:&nbsp;</b></span>ok i understand</div><!--end:1643309149626--><><!--begin:1643309164145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309164_co>:&nbsp;</b></span>I can email you back once I hear back.</div><!--end:1643309164145--><><!--begin:1643309176251--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309176_cv>:&nbsp;</b></span>ok thanks so much</div><!--end:1643309176251--><><!--begin:1643309185987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309185_co>:&nbsp;</b></span>My pleasure! </div><!--end:1643309185987--><><!--begin:1643309362517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309362_co>:&nbsp;</b></span>Is there anything else I can help you with until I hear back from management? </div><!--end:1643309362517--><><!--begin:1643309376499--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309376_cv>:&nbsp;</b></span>thats it thanks</div><!--end:1643309376499--><><!--begin:1643309411806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309411_co>:&nbsp;</b></span>Of course!</div><!--end:1643309411806--><><!--begin:1643309415650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309415_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643309415650--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, wayne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwayne: its me again lol\r\nTiffany: Hello one moment and let me take a look at the Houston, TX class\r\nTiffany: I will have to check with management on that one.  It is kind of low registrations in Houston, TX so I want to see if we reschedule you into the class if that would confirm the class or if the class will cancel as I am not the one to make the official decision.  \r\nwayne: ok i understand\r\nTiffany: I can email you back once I hear back.\r\nwayne: ok thanks so much\r\nTiffany: My pleasure! \r\nTiffany: Is there anything else I can help you with until I hear back from management? \r\nwayne: thats it thanks\r\nTiffany: Of course!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('26796088443', 1643322356, 1643322937, 1, 23, 7, 5, 0, 0, 0, 0, 3463, 0, 0, 0, 0, 'Rachel ', 'rachelperez0708@gmail.com', '66.176.20.109', '17447ea845b20c34556e886a07945f84', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-40 HAZWOPER-cus-', 'Module is not letting me proceed.', '<div class=\'ca\'><div class=\'info_box\'><i>Module is not letting me proceed.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643322359417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rachel </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643322359417--><><!--begin:1643322371386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322371_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1643322371386--><><!--begin:1643322406400--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322406_cv>:&nbsp;</b></span>I am doing well Tiffany. How are you?</div><!--end:1643322406400--><><!--begin:1643322431471--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322431_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1643322431471--><><!--begin:1643322446197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322446_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1643322446197--><><!--begin:1643322474565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322474_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can either start the lesson from the beginning or proceed forward.</div><!--end:1643322474565--><><!--begin:1643322559469--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322559_cv>:&nbsp;</b></span>Thank you Tiffany! Should I log out and log in again?</div><!--end:1643322559469--><><!--begin:1643322632759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322632_co>:&nbsp;</b></span>You should be able to just refresh the page.  Is there anything else I can assist you with today?</div><!--end:1643322632759--><><!--begin:1643322796873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322796_co>:&nbsp;</b></span>Is it working good now? Is there anything else I can assist you with today?</div><!--end:1643322796873--><><!--begin:1643322860004--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322859_cv>:&nbsp;</b></span>thats all good! thanks again</div><!--end:1643322860004--><><!--begin:1643322907913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322907_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643322907913--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Module is not letting me proceed.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rachel !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nRachel : I am doing well Tiffany. How are you?\r\nTiffany: I am good thank you!\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can either start the lesson from the beginning or proceed forward.\r\nRachel : Thank you Tiffany! Should I log out and log in again?\r\nTiffany: You should be able to just refresh the page.  Is there anything else I can assist you with today?\r\nTiffany: Is it working good now? Is there anything else I can assist you with today?\r\nRachel : thats all good! thanks again\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268034471CV', 1643395947, 1643396493, 1, 23, 11, 7, 0, 0, 0, 0, 4792, 0, 0, 0, 0, 'Daniel Edmands', 'dedmands@bwcterminals.com', '165.225.221.4', 'd9b5ace8fa01c19717c874e35e2909cb', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-BWC Terminals-cus-Online Course-_-Hazwopper-cus-', 'My course is stuck on excavations and wont let me proceed ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is stuck on excavations and wont let me proceed </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643395951137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643395951_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Daniel Edmands</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643395951137--><><!--begin:1643395967990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643395967_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1643395967990--><><!--begin:1643395969058--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643395969_cv>:&nbsp;</b></span>Im good... just trying to get through this class</div><!--end:1643395969058--><><!--begin:1643396007217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396007_co>:&nbsp;</b></span>What is happening that is not allowing you to proceed?</div><!--end:1643396007217--><><!--begin:1643396047092--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396047_cv>:&nbsp;</b></span>im doing the knowlege check and after i put in my awnsers and hit next it does nothing.  Ive tried going back, closing and opening the browser etc and it still get stuck</div><!--end:1643396047092--><><!--begin:1643396085373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396085_co>:&nbsp;</b></span>Are you inside the lesson currently?</div><!--end:1643396085373--><><!--begin:1643396103369--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396103_cv>:&nbsp;</b></span>yes</div><!--end:1643396103369--><><!--begin:1643396123575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396123_co>:&nbsp;</b></span>Can you please use the exit module link in the upper right hand corner</div><!--end:1643396123575--><><!--begin:1643396136985--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396137_cv>:&nbsp;</b></span>done</div><!--end:1643396136985--><><!--begin:1643396150541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396150_co>:&nbsp;</b></span>One moment</div><!--end:1643396150541--><><!--begin:1643396375972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396375_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser or device while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.  Also be use to NOT use phones for this course.  You can use Laptops, large tablets and desktops.  <br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1643396375972--><><!--begin:1643396432847--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396432_cv>:&nbsp;</b></span>I dunno... i was actively doing the class and i am on a computer.  Dunno why it froze up.  Is it working now|</div><!--end:1643396432847--><><!--begin:1643396435258--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396435_cv>:&nbsp;</b></span>?</div><!--end:1643396435258--><><!--begin:1643396443352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396443_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1643396443352--><><!--begin:1643396459017--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396459_cv>:&nbsp;</b></span>ok, thank you so much.  Have a nice day</div><!--end:1643396459017--><><!--begin:1643396460415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396460_co>:&nbsp;</b></span>You may need to refresh your page</div><!--end:1643396460415--><><!--begin:1643396481870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396481_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643396481870--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is stuck on excavations and wont let me proceed \r\nTiffany has joined the chat.\r\nTiffany: Hi, Daniel Edmands!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nDaniel Edmands: Im good... just trying to get through this class\r\nTiffany: What is happening that is not allowing you to proceed?\r\nDaniel Edmands: im doing the knowlege check and after i put in my awnsers and hit next it does nothing.  Ive tried going back, closing and opening the browser etc and it still get stuck\r\nTiffany: Are you inside the lesson currently?\r\nDaniel Edmands: yes\r\nTiffany: Can you please use the exit module link in the upper right hand corner\r\nDaniel Edmands: done\r\nTiffany: One moment\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser or device while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.  Also be use to NOT use phones for this course.  You can use Laptops, large tablets and desktops.  When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nDaniel Edmands: I dunno... i was actively doing the class and i am on a computer.  Dunno why it froze up.  Is it working now|\r\nDaniel Edmands: ?\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nDaniel Edmands: ok, thank you so much.  Have a nice day\r\nTiffany: You may need to refresh your page\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268393497YW', 1643754971, 1643755220, 1, 23, 9, 6, 0, 0, 0, 0, 2907, 0, 0, 0, 0, 'Addison Ochs', 'Aochs@essgroup.com', '72.74.45.91', 'b4259c5e8f49af2224caf1b55e21bb04', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-OSHA 40hr hazwoper-cus-', 'I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?', '<div class=\'ca\'><div class=\'info_box\'><i>I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643754976005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643754976_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Addison Ochs</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643754976005--><><!--begin:1643754985540--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643754985_cv>:&nbsp;</b></span>good thanks</div><!--end:1643754985540--><><!--begin:1643755003152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755003_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1643755003152--><><!--begin:1643755085962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755085_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen. </div><!--end:1643755085962--><><!--begin:1643755137161--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755137_cv>:&nbsp;</b></span>I have consistently done all of those things </div><!--end:1643755137161--><><!--begin:1643755163860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755163_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1643755163860--><><!--begin:1643755176148--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755176_cv>:&nbsp;</b></span>thank you so much,</div><!--end:1643755176148--><><!--begin:1643755185552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755185_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1643755185552--><><!--begin:1643755215864--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755216_cv>:&nbsp;</b></span>nope, youve been a big help</div><!--end:1643755215864--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Addison Ochs!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAddison Ochs: good thanks\r\nTiffany: One moment while I look you up\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen. \r\nAddison Ochs: I have consistently done all of those things \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nAddison Ochs: thank you so much,\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAddison Ochs: nope, youve been a big help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268453998ZM', 1643815487, 1643815580, 2, 23, 23, 5, 0, 0, 0, 0, 2482, 0, 0, 0, 0, 'William Bailor', 'william.bailor@aptim.com', '184.166.135.211', 'f79620febe00801f19d5b295b15b480e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643815490453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815490_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William Bailor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643815490453--><><!--begin:1643815509607--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815509_cv>:&nbsp;</b></span>I am ok, how about your self?</div><!--end:1643815509607--><><!--begin:1643815531435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815531_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1643815531435--><><!--begin:1643815543427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815543_co>:&nbsp;</b></span>I have corrected the issue.  Please refresh your page.</div><!--end:1643815543427--><><!--begin:1643815558738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815558_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643815558738--><><!--begin:1643815559133--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815559_cv>:&nbsp;</b></span>i see it </div><!--end:1643815559133--><><!--begin:1643815562841--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815562_cv>:&nbsp;</b></span>thanks for your help.</div><!--end:1643815562841--><><!--begin:1643815569539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815569_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643815569539--><><!--begin:1643815573128--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815573_cv>:&nbsp;</b></span>nope, that is it</div><!--end:1643815573128--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, William Bailor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam Bailor: I am ok, how about your self?\r\nTiffany: I am doing good thank you!\r\nTiffany: I have corrected the issue.  Please refresh your page.\r\nTiffany: Is there anything else I can assist you with today?\r\nWilliam Bailor: i see it \r\nWilliam Bailor: thanks for your help.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nWilliam Bailor: nope, that is it\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268457929AM', 1643819421, 1643820998, 2, 23, 27, 6, 0, 0, 0, 0, 3870, 0, 0, 0, 0, 'Nikki', 'nikki.goodridge@kennedyjenks.com', '72.199.244.8', '91441636b27057d5c0a3d116f441a49c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kennedy Jenks-cus-', 'Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643819423513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nikki</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643819423513--><><!--begin:1643819435354--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819435_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1643819435354--><><!--begin:1643819520072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819520_co>:&nbsp;</b></span>I am good thank you.  We are having trouble with some accounts as we just switched over to a new system at the end of last year.  We are working with the system developers now to correct this error.  </div><!--end:1643819520072--><><!--begin:1643819654303--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819654_cv>:&nbsp;</b></span>So will my certificates now be sent to San Diego? I think they are being sent to Portland because that is our billing address</div><!--end:1643819654303--><><!--begin:1643819737723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819737_co>:&nbsp;</b></span>We do have the San Diego, CA office as the shipping address for the certificates</div><!--end:1643819737723--><><!--begin:1643819805408--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819805_cv>:&nbsp;</b></span>So why have they been sent to Portland?</div><!--end:1643819805408--><><!--begin:1643819837422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819837_co>:&nbsp;</b></span>An issue with the system most likely putting the billing address on the mailing labels.  </div><!--end:1643819837422--><><!--begin:1643820019958--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643820019_cv>:&nbsp;</b></span>Okay can this be fixed?</div><!--end:1643820019958--><><!--begin:1643820097826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820097_co>:&nbsp;</b></span>We are working to resolve this issue.  I will also ask my logistics department who prints the certificates to verify any that have the company name Kennedy Jenks that those are being sent to the San Diego, CA office until we are sure the issue has been resolved.  </div><!--end:1643820097826--><><!--begin:1643820614170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820614_co>:&nbsp;</b></span>I do see there was a batch of certs printed a couple weeks ago on 1/18/2022 and that one was sent to the Portland, OR office so I will be pointing this out to management as well so hopefully we can get this resolved this week.  </div><!--end:1643820614170--><><!--begin:1643820693988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820693_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643820693988--><><!--begin:1643820996755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820996_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a safe day!</div><!--end:1643820996755--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nikki!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNikki: Good how are you?\r\nTiffany: I am good thank you.  We are having trouble with some accounts as we just switched over to a new system at the end of last year.  We are working with the system developers now to correct this error.  \r\nNikki: So will my certificates now be sent to San Diego? I think they are being sent to Portland because that is our billing address\r\nTiffany: We do have the San Diego, CA office as the shipping address for the certificates\r\nNikki: So why have they been sent to Portland?\r\nTiffany: An issue with the system most likely putting the billing address on the mailing labels.  \r\nNikki: Okay can this be fixed?\r\nTiffany: We are working to resolve this issue.  I will also ask my logistics department who prints the certificates to verify any that have the company name Kennedy Jenks that those are being sent to the San Diego, CA office until we are sure the issue has been resolved.  \r\nTiffany: I do see there was a batch of certs printed a couple weeks ago on 1/18/2022 and that one was sent to the Portland, OR office so I will be pointing this out to management as well so hopefully we can get this resolved this week.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268473201H3', 1643834696, 1643836092, 2, 23, 30, 5, 0, 0, 5, 0, 7935, 250, 0, 0, 0, 'Mitch Howe', 'mitch@americapipe.com', '68.70.27.213', '2888dfd2d0175c33c209da6e57f204bf', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-American Pipeline Solutions-cus-', 'I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.', '<div class=\'ca\'><div class=\'info_box\'><i>I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643834698605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834698_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mitch Howe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643834698605--><><!--begin:1643834723410--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834723_cv>:&nbsp;</b></span>Good. Yourself?</div><!--end:1643834723410--><><!--begin:1643834775929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834775_co>:&nbsp;</b></span>I am ood as well thank you!</div><!--end:1643834775929--><><!--begin:1643834783295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834783_co>:&nbsp;</b></span>Do you have an order number I can look up</div><!--end:1643834783295--><><!--begin:1643834803821--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834803_cv>:&nbsp;</b></span>15914</div><!--end:1643834803821--><><!--begin:1643834894185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834894_co>:&nbsp;</b></span>You should have received an email.  You can create yourself an account an you will be set as a group manager.  After you have your account created you can either accept the training as your own or assign another person the training by inviting them via email.  </div><!--end:1643834894185--><><!--begin:1643834921697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834921_co>:&nbsp;</b></span>I see you already have an account for yourself</div><!--end:1643834921697--><><!--begin:1643834929899--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834930_cv>:&nbsp;</b></span>we should already have all that set up. I probably should have done that </div><!--end:1643834929899--><><!--begin:1643834988754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834988_co>:&nbsp;</b></span>Here is some step by step directions on how to invite a student after purchasing seats.</div><!--end:1643834988754--><><!--begin:1643834993846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834993_co>:&nbsp;</b></span>1. Log into your account, you will see a screen with the available seats. Click the &quot;Add Participants&quot; link. <br><br>2. NEW Students: For &quot;first time&quot; Students (someone you have not invited before) click the &quot;Invite By Email&quot; tab & enter an email address of the student. (see below for Existing users and Users without an email address).  You may also enter a specific due date, and a personal message (optional). Click the &quot;Send Invitation&quot; button AFTER you enter the information. All seats EXPIRE in 100 days by default. <br><br>3. Existing Users: If a user was invited under YOUR account (if they &quot;registered&quot; by themselves you will NOT see them listed) you can invite them to take a course by clicking the &quot;Add Existing Users&quot; tab. Simply type the users name or email address <br><br>4. Invite with Code: If you don&#39;t have the users email, you can invite them using the &quot;Invite by Code&quot; tab. Just click the tab, fill in the information and print out the Invitation. The user will enter the hyperlink listed and they will be registered under your account. </div><!--end:1643834993846--><><!--begin:1643835016789--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835016_cv>:&nbsp;</b></span>I think I figured it out</div><!--end:1643835016789--><><!--begin:1643835026320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835026_co>:&nbsp;</b></span>Wonderful!</div><!--end:1643835026320--><><!--begin:1643835034451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835034_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643835034451--><><!--begin:1643835222715--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835222_cv>:&nbsp;</b></span>I think I’m good. But it shows there’s another seat available for confined space. I only ordered one right?</div><!--end:1643835222715--><><!--begin:1643835338522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835338_co>:&nbsp;</b></span>Yes you only one confined space on order #15914</div><!--end:1643835338522--><><!--begin:1643835399921--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835400_cv>:&nbsp;</b></span>Thanks. Must be someone else should be doing the class but I can’t see who. Can you tell me when it was ordered?</div><!--end:1643835399921--><><!--begin:1643835451730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835451_co>:&nbsp;</b></span>One moment please so I can see if I can find the order number</div><!--end:1643835451730--><><!--begin:1643835675274--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835675_cv>:&nbsp;</b></span>Thanks </div><!--end:1643835675274--><><!--begin:1643835765116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835765_co>:&nbsp;</b></span>The other one was purchased by Mike Payne on 090721 order  #14169</div><!--end:1643835765116--><><!--begin:1643835783309--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835783_cv>:&nbsp;</b></span>wow and it was never accessed?</div><!--end:1643835783309--><><!--begin:1643835796613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835796_co>:&nbsp;</b></span>does not look like it</div><!--end:1643835796613--><><!--begin:1643835837084--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835837_cv>:&nbsp;</b></span>I think I might know who was supposed to take it. Is it still available? It only expires if started correct?</div><!--end:1643835837084--><><!--begin:1643835879283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835879_co>:&nbsp;</b></span>Yes it is still available until 09/2022</div><!--end:1643835879283--><><!--begin:1643835914286--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835914_cv>:&nbsp;</b></span>Ok thank you. I will keep in mind we have one available when someone else has to renew.</div><!--end:1643835914286--><><!--begin:1643835948751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835948_co>:&nbsp;</b></span>Once a student is assigned to the course they have 90 days to complete the training.  </div><!--end:1643835948751--><><!--begin:1643835957556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835957_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643835957556--><><!--begin:1643835962213--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835962_cv>:&nbsp;</b></span>Ok</div><!--end:1643835962213--><><!--begin:1643835977960--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835978_cv>:&nbsp;</b></span>No thank you. Have a great day!</div><!--end:1643835977960--><><!--begin:1643835987341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835987_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1643835987341--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mitch Howe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMitch Howe: Good. Yourself?\r\nTiffany: I am ood as well thank you!\r\nTiffany: Do you have an order number I can look up\r\nMitch Howe: 15914\r\nTiffany: You should have received an email.  You can create yourself an account an you will be set as a group manager.  After you have your account created you can either accept the training as your own or assign another person the training by inviting them via email.  \r\nTiffany: I see you already have an account for yourself\r\nMitch Howe: we should already have all that set up. I probably should have done that \r\nTiffany: Here is some step by step directions on how to invite a student after purchasing seats.\r\nTiffany: 1. Log into your account, you will see a screen with the available seats. Click the &quot;Add Participants&quot; link. 2. NEW Students: For &quot;first time&quot; Students (someone you have not invited before) click the &quot;Invite By Email&quot; tab & enter an email address of the student. (see below for Existing users and Users without an email address).  You may also enter a specific due date, and a personal message (optional). Click the &quot;Send Invitation&quot; button AFTER you enter the information. All seats EXPIRE in 100 days by default. 3. Existing Users: If a user was invited under YOUR account (if they &quot;registered&quot; by themselves you will NOT see them listed) you can invite them to take a course by clicking the &quot;Add Existing Users&quot; tab. Simply type the users name or email address 4. Invite with Code: If you don&#39;t have the users email, you can invite them using the &quot;Invite by Code&quot; tab. Just click the tab, fill in the information and print out the Invitation. The user will enter the hyperlink listed and they will be registered under your account. \r\nMitch Howe: I think I figured it out\r\nTiffany: Wonderful!\r\nTiffany: Is there anything else I can assist you with today? \r\nMitch Howe: I think I’m good. But it shows there’s another seat available for confined space. I only ordered one right?\r\nTiffany: Yes you only one confined space on order #15914\r\nMitch Howe: Thanks. Must be someone else should be doing the class but I can’t see who. Can you tell me when it was ordered?\r\nTiffany: One moment please so I can see if I can find the order number\r\nMitch Howe: Thanks \r\nTiffany: The other one was purchased by Mike Payne on 090721 order  #14169\r\nMitch Howe: wow and it was never accessed?\r\nTiffany: does not look like it\r\nMitch Howe: I think I might know who was supposed to take it. Is it still available? It only expires if started correct?\r\nTiffany: Yes it is still available until 09/2022\r\nMitch Howe: Ok thank you. I will keep in mind we have one available when someone else has to renew.\r\nTiffany: Once a student is assigned to the course they have 90 days to complete the training.  \r\nTiffany: Is there anything else I can assist you with today?\r\nMitch Howe: Ok\r\nMitch Howe: No thank you. Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268538261MR', 1643899738, 1643900408, 2, 23, 11, 8, 0, 0, 0, 0, 3766, 0, 0, 0, 0, 'Zackary W Waldroup', 'zack12waldroup@gmail.com', '12.139.123.91', 'fd2d77a5c76dbf1283c15a730a655028', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Veolia-cus-', 'Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643899741258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899741_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zackary W Waldroup</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643899741258--><><!--begin:1643899759866--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899760_cv>:&nbsp;</b></span>Very well. Thank you.</div><!--end:1643899759866--><><!--begin:1643899765799--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899766_cv>:&nbsp;</b></span>Hope you are as well.</div><!--end:1643899765799--><><!--begin:1643899794464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899794_co>:&nbsp;</b></span>Yes I am good thank you</div><!--end:1643899794464--><><!--begin:1643899801520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899801_co>:&nbsp;</b></span>  One moment while I look you up please</div><!--end:1643899801520--><><!--begin:1643899808892--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899809_cv>:&nbsp;</b></span>Thank you!</div><!--end:1643899808892--><><!--begin:1643899895500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899895_co>:&nbsp;</b></span>I see you completed the Site Supervisor on 07/13/18 and the 40-Hour HAZWOPER on 07/12/2018.  No DOT training.</div><!--end:1643899895500--><><!--begin:1643899917555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899917_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1643899917555--><><!--begin:1643900077673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643900077_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643900077673--><><!--begin:1643900404381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643900404_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643900404381--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zackary W Waldroup!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZackary W Waldroup: Very well. Thank you.\r\nZackary W Waldroup: Hope you are as well.\r\nTiffany: Yes I am good thank you\r\nTiffany:   One moment while I look you up please\r\nZackary W Waldroup: Thank you!\r\nTiffany: I see you completed the Site Supervisor on 07/13/18 and the 40-Hour HAZWOPER on 07/12/2018.  No DOT training.\r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('268632745WQ', 1643994220, 1643995873, 1, 23, 10, 6, 0, 0, 5, 0, 7019, 0, 0, 0, 0, 'Kory Johnston', 'kory.johnston@intercoolusa.com', '47.45.111.196', '81890909aa99031df7796da4848fb365', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-InterCool-cus-Online Course-_-24 hr Hazwoper-cus-', 'Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. ', '<div class=\'ca\'><div class=\'info_box\'><i>Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643994226003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994225_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kory Johnston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643994226003--><><!--begin:1643994286218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994286_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1643994286218--><><!--begin:1643994313682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994313_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1643994313682--><><!--begin:1643994367212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994367_co>:&nbsp;</b></span>I show the Ionizing Radiation Module was not completed just yet</div><!--end:1643994367212--><><!--begin:1643994433033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994432_co>:&nbsp;</b></span>Have you gone through the full lesson and clicked on everything inside the module?</div><!--end:1643994433033--><><!--begin:1643994485428--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994485_cv>:&nbsp;</b></span>Was doing as good as can be doing training until I had to start training all over again. When I do that it says I must complete the training module, no time available. I did click everything and mid way through the summary tab I clicked out to take test and it didn’t say completed so I went back and have to start all over. </div><!--end:1643994485428--><><!--begin:1643994756222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994756_co>:&nbsp;</b></span>Did you use the exit module link?</div><!--end:1643994756222--><><!--begin:1643994763295--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994763_cv>:&nbsp;</b></span>Not sure what you can see but the menu within the radiation training is partially completed. It restarted me half way down but the previous topics aren’t blue showing completion so not sure if I’ll have to go back to the start. 24 hours is long enough I don’t want to do this twice. </div><!--end:1643994763295--><><!--begin:1643994788823--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994789_cv>:&nbsp;</b></span>Yes “exit lessonâ€</div><!--end:1643994788823--><><!--begin:1643994897275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994897_co>:&nbsp;</b></span>I see your account has timed out due to account a few times yesterday.  This can cause glitches in the training so please do your best to log out if you are going to walk away or do other work.</div><!--end:1643994897275--><><!--begin:1643994986470--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994986_cv>:&nbsp;</b></span>Not the case this morning. Thought you’d be able to complete the training tabs for me but that’s fine I’ll do it again. Very frustrating as this is a lot of time already without doing it twice. </div><!--end:1643994986470--><><!--begin:1643995077149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995077_co>:&nbsp;</b></span>It may be a delayed error that occurs.  I show once you are still actively training so I can not pass you through the lesson.  If you want to exit the lesson.  I can see more on my side.  </div><!--end:1643995077149--><><!--begin:1643995132304--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995132_cv>:&nbsp;</b></span>I’ll exit</div><!--end:1643995132304--><><!--begin:1643995194819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995194_co>:&nbsp;</b></span>I&#39;ve passed you through the lesson so you can now access the assessment for that lesson.  </div><!--end:1643995194819--><><!--begin:1643995270805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995270_co>:&nbsp;</b></span>For future reference the errors that occur can be delayed.  Reasons these types of errors occur are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.</div><!--end:1643995270805--><><!--begin:1643995314416--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995314_cv>:&nbsp;</b></span>Thank you so much, sorry for the bother but frustrating to have to do it again. There’s some sort of glitch that may need to be looked into. I’ll be sure to wait until the summary tab is 100% complete prior to exiting. Using safari. </div><!--end:1643995314416--><><!--begin:1643995398447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995398_co>:&nbsp;</b></span>Yes Safari works just wanted to give you all the above info to help you avoid running into the error in the future. Is there anything else I can assist you with? </div><!--end:1643995398447--><><!--begin:1643995429792--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995430_cv>:&nbsp;</b></span>That’s it. Thanks again. </div><!--end:1643995429792--><><!--begin:1643995442487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995442_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643995442487--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kory Johnston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: I show the Ionizing Radiation Module was not completed just yet\r\nTiffany: Have you gone through the full lesson and clicked on everything inside the module?\r\nKory Johnston: Was doing as good as can be doing training until I had to start training all over again. When I do that it says I must complete the training module, no time available. I did click everything and mid way through the summary tab I clicked out to take test and it didn’t say completed so I went back and have to start all over. \r\nTiffany: Did you use the exit module link?\r\nKory Johnston: Not sure what you can see but the menu within the radiation training is partially completed. It restarted me half way down but the previous topics aren’t blue showing completion so not sure if I’ll have to go back to the start. 24 hours is long enough I don’t want to do this twice. \r\nKory Johnston: Yes “exit lessonâ€\r\nTiffany: I see your account has timed out due to account a few times yesterday.  This can cause glitches in the training so please do your best to log out if you are going to walk away or do other work.\r\nKory Johnston: Not the case this morning. Thought you’d be able to complete the training tabs for me but that’s fine I’ll do it again. Very frustrating as this is a lot of time already without doing it twice. \r\nTiffany: It may be a delayed error that occurs.  I show once you are still actively training so I can not pass you through the lesson.  If you want to exit the lesson.  I can see more on my side.  \r\nKory Johnston: I’ll exit\r\nTiffany: I&#39;ve passed you through the lesson so you can now access the assessment for that lesson.  \r\nTiffany: For future reference the errors that occur can be delayed.  Reasons these types of errors occur are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.\r\nKory Johnston: Thank you so much, sorry for the bother but frustrating to have to do it again. There’s some sort of glitch that may need to be looked into. I’ll be sure to wait until the summary tab is 100% complete prior to exiting. Using safari. \r\nTiffany: Yes Safari works just wanted to give you all the above info to help you avoid running into the error in the future. Is there anything else I can assist you with? \r\nKory Johnston: That’s it. Thanks again. \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268638713RK', 1644000187, 1644000386, 1, 23, 8, 4, 0, 0, 0, 0, 2468, 0, 0, 0, 0, 'Rachel Perez', 'rachelperez0708@gmail.com', '66.176.20.109', '9bed9ebd34c0f8672bef7509dbceb3dd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-40 HAZWOPER-cus-', 'Frozen module', '<div class=\'ca\'><div class=\'info_box\'><i>Frozen module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644000190781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000190_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rachel Perez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644000190781--><><!--begin:1644000209565--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000210_cv>:&nbsp;</b></span>im doing well Tiffany. thank you, how are you</div><!--end:1644000209565--><><!--begin:1644000237740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000237_co>:&nbsp;</b></span>I am good thank you</div><!--end:1644000237740--><><!--begin:1644000243403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000243_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1644000243403--><><!--begin:1644000304614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000304_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1644000304614--><><!--begin:1644000341852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000341_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1644000341852--><><!--begin:1644000362717--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000363_cv>:&nbsp;</b></span>I have complied with all of the following, but it happens ever so often.</div><!--end:1644000362717--><><!--begin:1644000366512--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000366_cv>:&nbsp;</b></span>thank you Tiffany!</div><!--end:1644000366512--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Frozen module\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rachel Perez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRachel Perez: im doing well Tiffany. thank you, how are you\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nRachel Perez: I have complied with all of the following, but it happens ever so often.\r\nRachel Perez: thank you Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268886956MN', 1644248448, 1644249287, 2, 23, 26, 4, 0, 0, 0, 0, 5947, 0, 0, 0, 0, 'Brittney Daniels', 'brittney.daniels@jacobs.com', '98.198.158.210', '8ac8ffd12a343ff3946417de0a3de265', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Jacobs-cus-', 'Can I have my certificate emailed to me? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can I have my certificate emailed to me? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644248451626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248451_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brittney Daniels</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644248451626--><><!--begin:1644248467360--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248467_cv>:&nbsp;</b></span>doing well, how about you?</div><!--end:1644248467360--><><!--begin:1644248512890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248512_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644248512890--><><!--begin:1644248527770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248527_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1644248527770--><><!--begin:1644248589267--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248589_cv>:&nbsp;</b></span>We currently don&#39;t have an office so I was hoping that I could have a copy emailed </div><!--end:1644248589267--><><!--begin:1644248655801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248655_co>:&nbsp;</b></span>You should have received your dress-out certificate at class last Friday</div><!--end:1644248655801--><><!--begin:1644248701137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248701_co>:&nbsp;</b></span>The online 40-Hour HAZWOPER certificate was already sent via US mail back in December to: Mirna Ramirez<br>Jacobs Engineering Group 30424<br>5985-5995 Rogerdale Road<br>Houston TX 77072-1601</div><!--end:1644248701137--><><!--begin:1644248774638--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248774_cv>:&nbsp;</b></span>I did not receive a certificate on friday...</div><!--end:1644248774638--><><!--begin:1644248924545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248924_co>:&nbsp;</b></span>Oh my mistake I do see you registered Wednesday for the class so your certificate was not sent at that time since class was Friday.  </div><!--end:1644248924545--><><!--begin:1644248965866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248965_co>:&nbsp;</b></span>The certificate is set to be sent to the same company address as your online portion certificate went to.  </div><!--end:1644248965866--><><!--begin:1644248977564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248977_co>:&nbsp;</b></span>Mirna Ramirez<br>Jacobs Engineering Group 30424<br>5985-5995 Rogerdale Road<br>Houston TX 77072-1601</div><!--end:1644248977564--><><!--begin:1644249000751--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249000_cv>:&nbsp;</b></span>okay, thank you. </div><!--end:1644249000751--><><!--begin:1644249075201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249075_co>:&nbsp;</b></span>If you want this certificate expedited via PDF there is a $10 fee </div><!--end:1644249075201--><><!--begin:1644249138514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249138_co>:&nbsp;</b></span>If you want to do that please use the following link to submit the request and payment</div><!--end:1644249138514--><><!--begin:1644249139249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249139_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r</a></div><!--end:1644249139249--><><!--begin:1644249151625--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249151_cv>:&nbsp;</b></span>I will have to get with my manager to see what she would like me to do. Would that be for both certificates or just the hands on?</div><!--end:1644249151625--><><!--begin:1644249199112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249199_co>:&nbsp;</b></span>$10 fee for each certificate we expedite or reissue </div><!--end:1644249199112--><><!--begin:1644249227178--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249227_cv>:&nbsp;</b></span>okay, I have saved the link and will dicuss with my manager. Thank you so much for your help. </div><!--end:1644249227178--><><!--begin:1644249247551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249247_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1644249247551--><><!--begin:1644249259305--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249259_cv>:&nbsp;</b></span>No, that was all.</div><!--end:1644249259305--><><!--begin:1644249269392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249269_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644249269392--><><!--begin:1644249278576--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249278_cv>:&nbsp;</b></span>thank you, you as well. </div><!--end:1644249278576--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I have my certificate emailed to me? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brittney Daniels!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrittney Daniels: doing well, how about you?\r\nTiffany: I am good thank you!\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nBrittney Daniels: We currently don&#39;t have an office so I was hoping that I could have a copy emailed \r\nTiffany: You should have received your dress-out certificate at class last Friday\r\nTiffany: The online 40-Hour HAZWOPER certificate was already sent via US mail back in December to: Mirna RamirezJacobs Engineering Group 304245985-5995 Rogerdale RoadHouston TX 77072-1601\r\nBrittney Daniels: I did not receive a certificate on friday...\r\nTiffany: Oh my mistake I do see you registered Wednesday for the class so your certificate was not sent at that time since class was Friday.  \r\nTiffany: The certificate is set to be sent to the same company address as your online portion certificate went to.  \r\nTiffany: Mirna RamirezJacobs Engineering Group 304245985-5995 Rogerdale RoadHouston TX 77072-1601\r\nBrittney Daniels: okay, thank you. \r\nTiffany: If you want this certificate expedited via PDF there is a $10 fee \r\nTiffany: If you want to do that please use the following link to submit the request and payment\r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r\r\nBrittney Daniels: I will have to get with my manager to see what she would like me to do. Would that be for both certificates or just the hands on?\r\nTiffany: $10 fee for each certificate we expedite or reissue \r\nBrittney Daniels: okay, I have saved the link and will dicuss with my manager. Thank you so much for your help. \r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nBrittney Daniels: No, that was all.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBrittney Daniels: thank you, you as well. \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2688974829V', 1644258977, 1644259316, 2, 23, 30, 7, 0, 0, 5, 0, 4111, 0, 0, 0, 0, 'John Depkins', 'jdepkins3483208@gmail.com', '71.238.92.93', '20dd33e24993c1ef2b982e7c84e4e2a1', 'Select Area of Inquiry:-_-Other-cus-Company-_-OSU-cus-', 'Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644258980922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644258980_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Depkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644258980922--><><!--begin:1644258998213--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644258998_cv>:&nbsp;</b></span>Hey, I&#39;m good</div><!--end:1644258998213--><><!--begin:1644259006835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259006_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1644259006835--><><!--begin:1644259072784--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259073_cv>:&nbsp;</b></span>Interesting. So pretty similar. Is one more popular than the other? </div><!--end:1644259072784--><><!--begin:1644259140626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259140_co>:&nbsp;</b></span>I think the hybrid as it gives more flexibility with completing the hands-on and student do not have to wait to do the exam when they finish the online portion.  </div><!--end:1644259140626--><><!--begin:1644259187079--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259187_cv>:&nbsp;</b></span>And with that hybrid option, I would do the hands-on training with your company, right?</div><!--end:1644259187079--><><!--begin:1644259263858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259263_co>:&nbsp;</b></span>You can, yes it is included.  If you want to complete it another way that is up to you and your employing company.  </div><!--end:1644259263858--><><!--begin:1644259282183--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259282_cv>:&nbsp;</b></span>Okay, great. </div><!--end:1644259282183--><><!--begin:1644259297611--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259297_cv>:&nbsp;</b></span>I think that&#39;s all I&#39;ve got. Thanks for your help. </div><!--end:1644259297611--><><!--begin:1644259310386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259310_co>:&nbsp;</b></span>My pleasure!</div><!--end:1644259310386--><><!--begin:1644259316249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259316_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644259316249--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Depkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Depkins: Hey, I&#39;m good\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nJohn Depkins: Interesting. So pretty similar. Is one more popular than the other? \r\nTiffany: I think the hybrid as it gives more flexibility with completing the hands-on and student do not have to wait to do the exam when they finish the online portion.  \r\nJohn Depkins: And with that hybrid option, I would do the hands-on training with your company, right?\r\nTiffany: You can, yes it is included.  If you want to complete it another way that is up to you and your employing company.  \r\nJohn Depkins: Okay, great. \r\nJohn Depkins: I think that&#39;s all I&#39;ve got. Thanks for your help. \r\nTiffany: My pleasure!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2689704998N', 1644331988, 1644332338, 2, 23, 23, 5, 0, 0, 0, 0, 4148, 0, 0, 0, 0, 'Filipa Morais', 'filipa@moraisconcrete.com', '174.212.45.26', '56b429fbe0a6e3829b3b86a85152e25d', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Morais Concrete -cus-', 'Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644331991485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644331991_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Filipa Morais</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644331991485--><><!--begin:1644332006952--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332007_cv>:&nbsp;</b></span>Good thank you </div><!--end:1644332006952--><><!--begin:1644332052233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332052_co>:&nbsp;</b></span>I see you complete Site Supervisor training with us but I do not see HAZWOPER</div><!--end:1644332052233--><><!--begin:1644332075647--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332075_cv>:&nbsp;</b></span>I completed my HAZWOPER 40 class several weeks ago but have not received a certificate so I’m just following up?</div><!--end:1644332075647--><><!--begin:1644332089163--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332089_cv>:&nbsp;</b></span>I apologize I mean the site supervisor </div><!--end:1644332089163--><><!--begin:1644332112697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332112_co>:&nbsp;</b></span>One moment please</div><!--end:1644332112697--><><!--begin:1644332156330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332156_co>:&nbsp;</b></span>I see your certificate was sent via US Mail to:</div><!--end:1644332156330--><><!--begin:1644332160541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332160_co>:&nbsp;</b></span>Morais Concrete Services Inc<br>108 Rocus St<br>Springfield MA 01104</div><!--end:1644332160541--><><!--begin:1644332182811--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332182_cv>:&nbsp;</b></span>Yes that is correct , I have not received it yet when was it sent?</div><!--end:1644332182811--><><!--begin:1644332214045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332213_co>:&nbsp;</b></span>It was sent back in January on 01/21/2022.  </div><!--end:1644332214045--><><!--begin:1644332238735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332238_co>:&nbsp;</b></span>It should arrive soon if not already. </div><!--end:1644332238735--><><!--begin:1644332251279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332251_co>:&nbsp;</b></span>Have you spoken with who receives your mail?</div><!--end:1644332251279--><><!--begin:1644332255254--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332255_cv>:&nbsp;</b></span>It hasn’t arrived yet but I will keep an eye out thank you </div><!--end:1644332255254--><><!--begin:1644332263465--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332263_cv>:&nbsp;</b></span>I receive our mail </div><!--end:1644332263465--><><!--begin:1644332266197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332266_co>:&nbsp;</b></span>of course.  </div><!--end:1644332266197--><><!--begin:1644332293830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332293_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644332293830--><><!--begin:1644332336414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332336_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644332336414--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Filipa Morais!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFilipa Morais: Good thank you \r\nTiffany: I see you complete Site Supervisor training with us but I do not see HAZWOPER\r\nFilipa Morais: I completed my HAZWOPER 40 class several weeks ago but have not received a certificate so I’m just following up?\r\nFilipa Morais: I apologize I mean the site supervisor \r\nTiffany: One moment please\r\nTiffany: I see your certificate was sent via US Mail to:\r\nTiffany: Morais Concrete Services Inc108 Rocus StSpringfield MA 01104\r\nFilipa Morais: Yes that is correct , I have not received it yet when was it sent?\r\nTiffany: It was sent back in January on 01/21/2022.  \r\nTiffany: It should arrive soon if not already. \r\nTiffany: Have you spoken with who receives your mail?\r\nFilipa Morais: It hasn’t arrived yet but I will keep an eye out thank you \r\nFilipa Morais: I receive our mail \r\nTiffany: of course.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268978638Q5', 1644340147, 1644342163, 2, 23, 44, 7, 0, 0, 0, 0, 6240, 0, 0, 0, 0, 'Emily Crampe', 'emily.crampe@wsp.com', '73.38.89.152', 'a87938ca6dd92edadec6f0a0cb7161eb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP Golder-cus-', 'Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644340151051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340150_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily Crampe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644340151051--><><!--begin:1644340171497--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340171_cv>:&nbsp;</b></span>I&#39;m doing well. How about you?</div><!--end:1644340171497--><><!--begin:1644340188385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340188_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644340188385--><><!--begin:1644340208000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340207_co>:&nbsp;</b></span>Please use the following link as reference for when the hands-on days are scheudled but do not register through the website.</div><!--end:1644340208000--><><!--begin:1644340209533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340209_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1644340209533--><><!--begin:1644340272013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340271_co>:&nbsp;</b></span>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. </div><!--end:1644340272013--><><!--begin:1644340338011--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340338_cv>:&nbsp;</b></span>Okay, is there any way to reserve a spot? I only have two class options in my area before my 90 days expires.</div><!--end:1644340338011--><><!--begin:1644340365780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340365_co>:&nbsp;</b></span>Which dates and locations are you looking at?</div><!--end:1644340365780--><><!--begin:1644340398903--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340399_cv>:&nbsp;</b></span>I would like to register for the class on March 4th in Boston (Malden)</div><!--end:1644340398903--><><!--begin:1644340488906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340488_co>:&nbsp;</b></span>As long as you call the Friday before or Monday (02/28/2022) to get set up for that class you should have a seat.  Please take note the class is pending and has not been confirmed at this time. </div><!--end:1644340488906--><><!--begin:1644340568022--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340568_cv>:&nbsp;</b></span>Should I be looking at a course that has been confirmed instead since there are limited options in the northeast? What needs to happen for it to be confirmed?</div><!--end:1644340568022--><><!--begin:1644340653602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340653_co>:&nbsp;</b></span>All classes are scheduled and pending and usually do not get confirmed/cancel until the week before or the Tuesday before the class.  Currently we have Hartford, CT and Baltimore, MD confirmed for this Friday 02/11/2022 </div><!--end:1644340653602--><><!--begin:1644340784773--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340784_cv>:&nbsp;</b></span>Okay. Hartford is a 2.5 hour drive each way from where I am located, so I would rather do Malden (1 hour drive) so long as you think it is likely that the March 4th course will be confirmed and not cancelled.</div><!--end:1644340784773--><><!--begin:1644340875082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340875_co>:&nbsp;</b></span>At this time I could not say either way regarding the Malden, MA class for March.  I would say we are on the low side of registrations but management makes the overall decision </div><!--end:1644340875082--><><!--begin:1644341693588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341693_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644341693588--><><!--begin:1644341793580--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644341793_cv>:&nbsp;</b></span>No, the 8 hour course was all I needed</div><!--end:1644341793580--><><!--begin:1644341874111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341874_co>:&nbsp;</b></span>To confirm you wait for the the Malden, MA class scheduled in March</div><!--end:1644341874111--><><!--begin:1644342008136--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644342008_cv>:&nbsp;</b></span>Yes, I guess I will wait for that one and hope it runs...</div><!--end:1644342008136--><><!--begin:1644342057107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342057_co>:&nbsp;</b></span>Sounds like a plan.</div><!--end:1644342057107--><><!--begin:1644342074757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342074_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644342074757--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily \r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily Crampe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEmily Crampe: I&#39;m doing well. How about you?\r\nTiffany: I am good thank you!\r\nTiffany: Please use the following link as reference for when the hands-on days are scheudled but do not register through the website.\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. \r\nEmily Crampe: Okay, is there any way to reserve a spot? I only have two class options in my area before my 90 days expires.\r\nTiffany: Which dates and locations are you looking at?\r\nEmily Crampe: I would like to register for the class on March 4th in Boston (Malden)\r\nTiffany: As long as you call the Friday before or Monday (02/28/2022) to get set up for that class you should have a seat.  Please take note the class is pending and has not been confirmed at this time. \r\nEmily Crampe: Should I be looking at a course that has been confirmed instead since there are limited options in the northeast? What needs to happen for it to be confirmed?\r\nTiffany: All classes are scheduled and pending and usually do not get confirmed/cancel until the week before or the Tuesday before the class.  Currently we have Hartford, CT and Baltimore, MD confirmed for this Friday 02/11/2022 \r\nEmily Crampe: Okay. Hartford is a 2.5 hour drive each way from where I am located, so I would rather do Malden (1 hour drive) so long as you think it is likely that the March 4th course will be confirmed and not cancelled.\r\nTiffany: At this time I could not say either way regarding the Malden, MA class for March.  I would say we are on the low side of registrations but management makes the overall decision \r\nTiffany: Is there anything else I can assist you with today?\r\nEmily Crampe: No, the 8 hour course was all I needed\r\nTiffany: To confirm you wait for the the Malden, MA class scheduled in March\r\nEmily Crampe: Yes, I guess I will wait for that one and hope it runs...\r\nTiffany: Sounds like a plan.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('268979749HY', 1644341258, 1644342150, 2, 23, 44, 5, 0, 0, 5, 0, 3546, 0, 0, 0, 0, 'Esameldin Alhag', 'esameldin.alhag@menziesaviation.com', '194.169.195.208', '99d54fa5809f1254726d22637ae330f4', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644341260666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341260_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Esameldin Alhag</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644341260666--><><!--begin:1644341320488--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341320_cv>:&nbsp;</b></span>I am fine, thank you for asking.</div><!--end:1644341320488--><><!--begin:1644341404776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341404_co>:&nbsp;</b></span>We sent your certificate via US Mail on 01/28/2022 to: </div><!--end:1644341404776--><><!--begin:1644341405604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341405_co>:&nbsp;</b></span>Menzies Aviation 200622935<br>Washington Dulles International<br>Airport<br>PO Box 16606<br>Washington, DC 20041<br></div><!--end:1644341405604--><><!--begin:1644341439757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341439_co>:&nbsp;</b></span>Since it is sent via US Mail it take between 7-10 business days at least to be delivered</div><!--end:1644341439757--><><!--begin:1644341686063--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341686_cv>:&nbsp;</b></span>that is not the correct address, please send to;</div><!--end:1644341686063--><><!--begin:1644341718779--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341718_cv>:&nbsp;</b></span>Washington Dulles InternationalAirport</div><!--end:1644341718779--><><!--begin:1644341762760--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341762_cv>:&nbsp;</b></span>PO Box 16606 Washington Dc 20041</div><!--end:1644341762760--><><!--begin:1644341829260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341829_co>:&nbsp;</b></span>That was the address I listed above and the one we sent the certificate to?</div><!--end:1644341829260--><><!--begin:1644341830637--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341830_cv>:&nbsp;</b></span>Thank you.</div><!--end:1644341830637--><><!--begin:1644341938885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341938_co>:&nbsp;</b></span>Looks like last year it was sent to the Sterling, VA location of Menzies Aviation</div><!--end:1644341938885--><><!--begin:1644341968236--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341968_cv>:&nbsp;</b></span>okay.</div><!--end:1644341968236--><><!--begin:1644342062249--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644342062_cv>:&nbsp;</b></span>hopefully I receive it by the end of this week. Thank you Tiffany for the info.</div><!--end:1644342062249--><><!--begin:1644342098117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342098_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with today?</div><!--end:1644342098117--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Esameldin Alhag!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEsameldin Alhag: I am fine, thank you for asking.\r\nTiffany: We sent your certificate via US Mail on 01/28/2022 to: \r\nTiffany: Menzies Aviation 200622935Washington Dulles InternationalAirportPO Box 16606Washington, DC 20041\r\nTiffany: Since it is sent via US Mail it take between 7-10 business days at least to be delivered\r\nEsameldin Alhag: that is not the correct address, please send to;\r\nEsameldin Alhag: Washington Dulles InternationalAirport\r\nEsameldin Alhag: PO Box 16606 Washington Dc 20041\r\nTiffany: That was the address I listed above and the one we sent the certificate to?\r\nEsameldin Alhag: Thank you.\r\nTiffany: Looks like last year it was sent to the Sterling, VA location of Menzies Aviation\r\nEsameldin Alhag: okay.\r\nEsameldin Alhag: hopefully I receive it by the end of this week. Thank you Tiffany for the info.\r\nTiffany: Of course.  Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268992497J2', 1644353993, 1644354588, 2, 23, 31, 10, 0, 0, 5, 0, 3037, 0, 0, 0, 0, 'Christopher Alford', 'Christopher.Alford@ct.gov', '159.247.3.230', 'f74db539ab94028b6e9b12c91d6fc6d4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-State of CT DEEP-cus-', 'Does the 40 hr HAZWOPER class require any medical clearance before participating?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Does the 40 hr HAZWOPER class require any medical clearance before participating?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644353997280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644353997_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christopher Alford</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644353997280--><><!--begin:1644354011874--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354011_cv>:&nbsp;</b></span>Doing well, you?</div><!--end:1644354011874--><><!--begin:1644354018333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354018_co>:&nbsp;</b></span>No medical clearance required unless we are fit testing you for a respiratory </div><!--end:1644354018333--><><!--begin:1644354022552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354022_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644354022552--><><!--begin:1644354070372--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354070_cv>:&nbsp;</b></span>The fit test or wearing a respirator is not part of the class?</div><!--end:1644354070372--><><!--begin:1644354137614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354137_co>:&nbsp;</b></span>Fit testing it not required unless you register for that separately.  You will complete dress out exercises so you will be in PPE part of Friday </div><!--end:1644354137614--><><!--begin:1644354158172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354158_co>:&nbsp;</b></span>Which we will provide</div><!--end:1644354158172--><><!--begin:1644354168659--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354168_cv>:&nbsp;</b></span>Perfect, thank you for the information. </div><!--end:1644354168659--><><!--begin:1644354248319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354248_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1644354248319--><><!--begin:1644354299549--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354299_cv>:&nbsp;</b></span>No, that&#39;s all. Thanks!</div><!--end:1644354299549--><><!--begin:1644354309216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354309_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644354309216--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the 40 hr HAZWOPER class require any medical clearance before participating?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Christopher Alford!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristopher Alford: Doing well, you?\r\nTiffany: No medical clearance required unless we are fit testing you for a respiratory \r\nTiffany: I am good thank you!\r\nChristopher Alford: The fit test or wearing a respirator is not part of the class?\r\nTiffany: Fit testing it not required unless you register for that separately.  You will complete dress out exercises so you will be in PPE part of Friday \r\nTiffany: Which we will provide\r\nChristopher Alford: Perfect, thank you for the information. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChristopher Alford: No, that&#39;s all. Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268992664GV', 1644354140, 1644354241, 1, 23, 11, 6, 0, 0, 0, 0, 2123, 0, 0, 0, 0, 'Noelle', 'Noelle@wecenvironmental.com', '71.195.113.239', 'ab235d71fa6f0e0f3637cab3974db519', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Willbanks Environmental consulting, Inc.-cus-Online Course-_-8 hour hazwoper-cus-', 'I cannot login to my account', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot login to my account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644354142186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Noelle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644354142186--><><!--begin:1644354150781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354150_co>:&nbsp;</b></span>Can I get your last name please?</div><!--end:1644354150781--><><!--begin:1644354153826--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354154_cv>:&nbsp;</b></span>Willbanks</div><!--end:1644354153826--><><!--begin:1644354169134--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354169_cv>:&nbsp;</b></span>not sure if i have the right area, I cannotlogin to <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a></div><!--end:1644354169134--><><!--begin:1644354184934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354184_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1644354184934--><><!--begin:1644354205269--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354205_cv>:&nbsp;</b></span>haha thanks!</div><!--end:1644354205269--><><!--begin:1644354220742--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354220_cv>:&nbsp;</b></span>that was it!</div><!--end:1644354220742--><><!--begin:1644354230597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354230_co>:&nbsp;</b></span>Great news!!</div><!--end:1644354230597--><><!--begin:1644354241421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354241_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644354241421--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I cannot login to my account\r\nTiffany has joined the chat.\r\nTiffany: Hi, Noelle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Can I get your last name please?\r\nNoelle: Willbanks\r\nNoelle: not sure if i have the right area, I cannotlogin to http://csregs.com\r\nTiffany: https://csregsonline.com/\r\nNoelle: haha thanks!\r\nNoelle: that was it!\r\nTiffany: Great news!!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2690695252N', 1644431035, 1644431480, 2, 23, 45, 7, 0, 0, 0, 0, 3453, 0, 0, 0, 0, 'Michelle Harden', 'mharden@aecindy.com', '12.139.107.66', '90c1ceb1f88798b8d75e96cd7ab52cec', 'Select Area of Inquiry:-_-Other-cus-Company-_-American Environmental-cus-', 'If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?', '<div class=\'ca\'><div class=\'info_box\'><i>If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644431039315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431039_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelle Harden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644431039315--><><!--begin:1644431061245--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431061_cv>:&nbsp;</b></span>Great! How are you?</div><!--end:1644431061245--><><!--begin:1644431084865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431084_co>:&nbsp;</b></span>I am good thank you</div><!--end:1644431084865--><><!--begin:1644431153710--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431153_cv>:&nbsp;</b></span>Do you understand my question?</div><!--end:1644431153710--><><!--begin:1644431240262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431240_co>:&nbsp;</b></span>After purchasing an online course you have one year from the date to assign/invite a student to complete the training after the one year the seat expires.  Then after the student has been sent an invite they have 30 days to accept the invite before it expires...Once a students accepts the training invite or the training has been added into their account they have 90 days to complete the course before it expires.</div><!--end:1644431240262--><><!--begin:1644431314723--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431314_cv>:&nbsp;</b></span>So if I were to purchase 5 seats for a course, the invite could be sent to 5 separate attendees over the course of 1 year from the date of purchase?</div><!--end:1644431314723--><><!--begin:1644431348562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431348_co>:&nbsp;</b></span>Yes.  One student could be invited today. While you hold the other seats to invite later on through the year.  </div><!--end:1644431348562--><><!--begin:1644431371851--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431372_cv>:&nbsp;</b></span>Thank you for the clarification!</div><!--end:1644431371851--><><!--begin:1644431401792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431401_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1644431401792--><><!--begin:1644431414625--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431414_cv>:&nbsp;</b></span>I&#39;m all set. Thanks!</div><!--end:1644431414625--><><!--begin:1644431426078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431426_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644431426078--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelle Harden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelle Harden: Great! How are you?\r\nTiffany: I am good thank you\r\nMichelle Harden: Do you understand my question?\r\nTiffany: After purchasing an online course you have one year from the date to assign/invite a student to complete the training after the one year the seat expires.  Then after the student has been sent an invite they have 30 days to accept the invite before it expires...Once a students accepts the training invite or the training has been added into their account they have 90 days to complete the course before it expires.\r\nMichelle Harden: So if I were to purchase 5 seats for a course, the invite could be sent to 5 separate attendees over the course of 1 year from the date of purchase?\r\nTiffany: Yes.  One student could be invited today. While you hold the other seats to invite later on through the year.  \r\nMichelle Harden: Thank you for the clarification!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nMichelle Harden: I&#39;m all set. Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269070090VN', 1644431565, 1644432247, 1, 23, 10, 7, 0, 0, 5, 0, 5814, 0, 0, 0, 0, 'Brooke', 'brooke.hickox@avmax.com', '173.12.139.137', '112163df0f5c35f10d6c82cf453f73fd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Avmax JAX-cus-Online Course-_-IATA Dangerous Goods-cus-', 'Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644431568914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431568_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brooke</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644431568914--><><!--begin:1644430912510--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431579_cv>:&nbsp;</b></span>Hi, I&#39;m well. How are you?</div><!--end:1644430912510--><><!--begin:1644431591609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431591_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644431591609--><><!--begin:1644431674178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431674_co>:&nbsp;</b></span>The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  </div><!--end:1644431674178--><><!--begin:1644431692933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431692_co>:&nbsp;</b></span>Do you have an order number I can assist with this if needed?</div><!--end:1644431692933--><><!--begin:1644431062467--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431729_cv>:&nbsp;</b></span>Let me find the order number! </div><!--end:1644431062467--><><!--begin:1644431175961--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431842_cv>:&nbsp;</b></span>Order number is 15447</div><!--end:1644431175961--><><!--begin:1644431918564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431918_co>:&nbsp;</b></span>I have added the seat into his account.  He should be able to log in and see it to start training.  </div><!--end:1644431918564--><><!--begin:1644431266265--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431933_cv>:&nbsp;</b></span>Thank you so much! </div><!--end:1644431266265--><><!--begin:1644431958956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431958_co>:&nbsp;</b></span>His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  </div><!--end:1644431958956--><><!--begin:1644431965038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431965_co>:&nbsp;</b></span><a href=\'mailto:randall.babbitt@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>randall.babbitt@avmax.com</a></div><!--end:1644431965038--><><!--begin:1644431981765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431981_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1644431981765--><><!--begin:1644431322586--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431989_cv>:&nbsp;</b></span>it should be <a href=\'mailto:Edward.Ramirez@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Edward.Ramirez@avmax.com</a></div><!--end:1644431322586--><><!--begin:1644432020389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432020_co>:&nbsp;</b></span>Oh looks like is was first sent to another student with the email <a href=\'mailto:randall.babbitt@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>randall.babbitt@avmax.com</a></div><!--end:1644432020389--><><!--begin:1644431432670--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432099_cv>:&nbsp;</b></span>I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice </div><!--end:1644431432670--><><!--begin:1644432115718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432115_co>:&nbsp;</b></span>I have added the IATA in Edwards account</div><!--end:1644432115718--><><!--begin:1644432116295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432116_co>:&nbsp;</b></span><a href=\'mailto:edward.ramirez@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>edward.ramirez@avmax.com</a></div><!--end:1644432116295--><><!--begin:1644431471871--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432138_cv>:&nbsp;</b></span>Thank you! I will have him check soon </div><!--end:1644431471871--><><!--begin:1644432169751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432169_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644432169751--><><!--begin:1644431519967--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432186_cv>:&nbsp;</b></span>No ma&#39;am, that is all for now! </div><!--end:1644431519967--><><!--begin:1644432209311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432209_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644432209311--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brooke!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrooke: Hi, I&#39;m well. How are you?\r\nTiffany: I am good thank you!\r\nTiffany: The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  \r\nTiffany: Do you have an order number I can assist with this if needed?\r\nBrooke: Let me find the order number! \r\nBrooke: Order number is 15447\r\nTiffany: I have added the seat into his account.  He should be able to log in and see it to start training.  \r\nBrooke: Thank you so much! \r\nTiffany: His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  \r\nTiffany: mailto:randall.babbitt@avmax.com\r\nTiffany: Log in page: https://csregsonline.com/\r\nBrooke: it should be mailto:Edward.Ramirez@avmax.com\r\nTiffany: Oh looks like is was first sent to another student with the email mailto:randall.babbitt@avmax.com\r\nBrooke: I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice \r\nTiffany: I have added the IATA in Edwards account\r\nTiffany: mailto:edward.ramirez@avmax.com\r\nBrooke: Thank you! I will have him check soon \r\nTiffany: Is there anything else I can assist you with today?\r\nBrooke: No ma&#39;am, that is all for now! \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2690804925G', 1644441964, 1644442987, 2, 23, 7, 4, 0, 0, 5, 0, 2423, 0, 0, 0, 0, 'Vincent', 'passarov@leidos.com', '140.162.13.222', 'ee2ad91e120fac65300e30b33216671c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Leidos-cus-', 'Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644441968139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644441968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Vincent</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644441968139--><><!--begin:1644442010767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442010_co>:&nbsp;</b></span>That class is scheduled but pending at this time.</div><!--end:1644442010767--><><!--begin:1644442173161--><div class=\'cv\'><span class=\'notranslate\'><b>Vincent<timestamp_1644442173_cv>:&nbsp;</b></span>Roger that. Is there any way i could get notified if it goes from pending to not pending so I can attend the hands-on PPE portion?</div><!--end:1644442173161--><><!--begin:1644442512227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442512_co>:&nbsp;</b></span>In order to be slotted for a class and updated once the class status changes you will call our office the Monday before the class you are interested in.  We will add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1644442512227--><><!--begin:1644442767457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442767_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1644442767457--><><!--begin:1644442982124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442982_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644442982124--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Vincent!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: That class is scheduled but pending at this time.\r\nVincent: Roger that. Is there any way i could get notified if it goes from pending to not pending so I can attend the hands-on PPE portion?\r\nTiffany: In order to be slotted for a class and updated once the class status changes you will call our office the Monday before the class you are interested in.  We will add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('26916389492', 1644525386, 1644526475, 2, 23, 27, 6, 0, 0, 0, 0, 5589, 0, 0, 0, 0, 'Sean', 'sean.vangorder@wolfspeed.com', '4.7.251.66', '6777fbb5d4bf8f1327253e5b6894bad8', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Wolfspeed-cus-', 'I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204', '<div class=\'ca\'><div class=\'info_box\'><i>I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644525390690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525390_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644525390690--><><!--begin:1644525424600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525424_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1644525424600--><><!--begin:1644525475059--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525475_cv>:&nbsp;</b></span>please send</div><!--end:1644525475059--><><!--begin:1644525481367--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525481_cv>:&nbsp;</b></span>to:  Sean Van Gorder</div><!--end:1644525481367--><><!--begin:1644525491690--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525491_cv>:&nbsp;</b></span>55 patriot Circle, Apt. H, Utica, NY 13502</div><!--end:1644525491690--><><!--begin:1644525495594--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525495_cv>:&nbsp;</b></span>thank you</div><!--end:1644525495594--><><!--begin:1644525515066--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525515_cv>:&nbsp;</b></span>Sean Van Gorder, EHS Principal Lead</div><!--end:1644525515066--><><!--begin:1644525591541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525591_co>:&nbsp;</b></span>Looks like it will go to your attention to the Wolfspeed address of:</div><!--end:1644525591541--><><!--begin:1644525629169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525629_co>:&nbsp;</b></span>5757 Edic Rd EHS Department (CUB Bldg. 2nd Floor), Marcy, NY 13403</div><!--end:1644525629169--><><!--begin:1644525675816--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525675_cv>:&nbsp;</b></span>ugh</div><!--end:1644525675816--><><!--begin:1644525683322--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525683_cv>:&nbsp;</b></span>wrong address</div><!--end:1644525683322--><><!--begin:1644525701122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525701_co>:&nbsp;</b></span>Excuse me the correct address listed is:5757 Marcy SUNY Parkway<br>Marcy, NY 13403</div><!--end:1644525701122--><><!--begin:1644525733146--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525733_cv>:&nbsp;</b></span>that is the company address, but we are not accepting mail at the site yet.  Brand new facility</div><!--end:1644525733146--><><!--begin:1644525805019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525804_co>:&nbsp;</b></span>When will the mail be accepted at that location?  I can set your home address as a temporary mailing address for the company until that date</div><!--end:1644525805019--><><!--begin:1644525819402--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525819_cv>:&nbsp;</b></span>ok.  not until April 2022</div><!--end:1644525819402--><><!--begin:1644525832308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525832_co>:&nbsp;</b></span>Beginning of April?</div><!--end:1644525832308--><><!--begin:1644525888441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525888_co>:&nbsp;</b></span>If anyone else trains under your company, should you be the person receiving the certificates?</div><!--end:1644525888441--><><!--begin:1644525899737--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525899_cv>:&nbsp;</b></span>for now that is ok</div><!--end:1644525899737--><><!--begin:1644525925162--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525925_cv>:&nbsp;</b></span>April 15th we can begin receiving items in the mail</div><!--end:1644525925162--><><!--begin:1644525953268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525953_co>:&nbsp;</b></span>Alright.  I will set your home address as the mailing address until April 15th at which point it will change to the company address provided and your home address will be deleted from the record.  </div><!--end:1644525953268--><><!--begin:1644526178249--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644526178_cv>:&nbsp;</b></span>thank you</div><!--end:1644526178249--><><!--begin:1644526216057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644526216_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644526216057--><><!--begin:1644526474748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644526474_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644526474748--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sean!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nSean: please send\r\nSean: to:  Sean Van Gorder\r\nSean: 55 patriot Circle, Apt. H, Utica, NY 13502\r\nSean: thank you\r\nSean: Sean Van Gorder, EHS Principal Lead\r\nTiffany: Looks like it will go to your attention to the Wolfspeed address of:\r\nTiffany: 5757 Edic Rd EHS Department (CUB Bldg. 2nd Floor), Marcy, NY 13403\r\nSean: ugh\r\nSean: wrong address\r\nTiffany: Excuse me the correct address listed is:5757 Marcy SUNY ParkwayMarcy, NY 13403\r\nSean: that is the company address, but we are not accepting mail at the site yet.  Brand new facility\r\nTiffany: When will the mail be accepted at that location?  I can set your home address as a temporary mailing address for the company until that date\r\nSean: ok.  not until April 2022\r\nTiffany: Beginning of April?\r\nTiffany: If anyone else trains under your company, should you be the person receiving the certificates?\r\nSean: for now that is ok\r\nSean: April 15th we can begin receiving items in the mail\r\nTiffany: Alright.  I will set your home address as the mailing address until April 15th at which point it will change to the company address provided and your home address will be deleted from the record.  \r\nSean: thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269487119TJ', 1644848593, 1644851804, 2, 23, 9, 5, 0, 0, 0, 0, 6532, 0, 0, 0, 0, 'Matt Prezioso', 'matt.prezioso@gmail.com', '38.34.111.135', '25e762f2d8bcaeb2d28c49147f85241a', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644848596340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848596_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt Prezioso</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644848596340--><><!--begin:1644848604240--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848604_cv>:&nbsp;</b></span>I&#39;m well, thanks. How are you?</div><!--end:1644848604240--><><!--begin:1644848625187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848625_co>:&nbsp;</b></span>Good thank you!</div><!--end:1644848625187--><><!--begin:1644848638930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848638_co>:&nbsp;</b></span>I can assist you with your needs</div><!--end:1644848638930--><><!--begin:1644848682726--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848682_cv>:&nbsp;</b></span>Great, thanks a lot. I have 11-15 people to sign up for 40-hour HAZWOPER.  We are hoping to get separate invoices for each person, and for folks to stagger their start times a bit.</div><!--end:1644848682726--><><!--begin:1644848741277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848741_co>:&nbsp;</b></span>Is the training you need online or seminar?</div><!--end:1644848741277--><><!--begin:1644848756437--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848756_cv>:&nbsp;</b></span>32h online and 8h seminar</div><!--end:1644848756437--><><!--begin:1644848828892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848828_co>:&nbsp;</b></span>Each person can register separately using the website <a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1644848828892--><><!--begin:1644848842492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848842_co>:&nbsp;</b></span>But you would not receive the bulk discount if you do it that way.</div><!--end:1644848842492--><><!--begin:1644848871737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848871_co>:&nbsp;</b></span>We would need to complete each order on the same day in order to get that bulk discount.  </div><!--end:1644848871737--><><!--begin:1644848896337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848896_co>:&nbsp;</b></span>Would each person be paying with credit card or would we be invoicing the company?</div><!--end:1644848896337--><><!--begin:1644848952310--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848952_cv>:&nbsp;</b></span>Yes, we are hoping to get the bulk discount. I&#39;d be paying on my card, but if I could get individual bills that I could forward for approval that would help</div><!--end:1644848952310--><><!--begin:1644849159798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849159_co>:&nbsp;</b></span>If you want the prepaid discount we would need the credit card payment(s) at the time of placing of order</div><!--end:1644849159798--><><!--begin:1644849367733--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849367_cv>:&nbsp;</b></span>Is there a way I could pay for the number of spots (I&#39;ll know the # in a few minutes - over 11 but max of 15) and then have bills sent to me that I can use for the approvals? Different business units will be reimbursing me.</div><!--end:1644849367733--><><!--begin:1644849551040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849550_co>:&nbsp;</b></span>Yes we can send you separate invoices for each.  The invoices are created a next day.</div><!--end:1644849551040--><><!--begin:1644849672836--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849672_cv>:&nbsp;</b></span>Okay, thanks. How do I proceed when I have the names of folks? Also, how long do they have to complete the training?</div><!--end:1644849672836--><><!--begin:1644849726510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849726_co>:&nbsp;</b></span>Once they have been registered they have 90 days to complete the full course.  32 hours online, 8 hours in class-hands-on portion, and then back online to complete the exam.  </div><!--end:1644849726510--><><!--begin:1644849794895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849794_co>:&nbsp;</b></span>I am going to send you an email so you will have my contact information.  Once you are ready to proceed you can reach back out to my email and I will get you taken care of.   </div><!--end:1644849794895--><><!--begin:1644849812374--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849812_cv>:&nbsp;</b></span>fantastic, I appreciate that.<br><a href=\'mailto:Matt.Prezioso@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Matt.Prezioso@erm.com</a></div><!--end:1644849812374--><><!--begin:1644849949894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849949_co>:&nbsp;</b></span>Just sent</div><!--end:1644849949894--><><!--begin:1644849967111--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849967_cv>:&nbsp;</b></span>Thank you! Looking forward to working with you on this.</div><!--end:1644849967111--><><!--begin:1644850009454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644850009_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with for now?</div><!--end:1644850009454--><><!--begin:1644851803365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851803_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644851803365--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt Prezioso!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt Prezioso: I&#39;m well, thanks. How are you?\r\nTiffany: Good thank you!\r\nTiffany: I can assist you with your needs\r\nMatt Prezioso: Great, thanks a lot. I have 11-15 people to sign up for 40-hour HAZWOPER.  We are hoping to get separate invoices for each person, and for folks to stagger their start times a bit.\r\nTiffany: Is the training you need online or seminar?\r\nMatt Prezioso: 32h online and 8h seminar\r\nTiffany: Each person can register separately using the website https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany: But you would not receive the bulk discount if you do it that way.\r\nTiffany: We would need to complete each order on the same day in order to get that bulk discount.  \r\nTiffany: Would each person be paying with credit card or would we be invoicing the company?\r\nMatt Prezioso: Yes, we are hoping to get the bulk discount. I&#39;d be paying on my card, but if I could get individual bills that I could forward for approval that would help\r\nTiffany: If you want the prepaid discount we would need the credit card payment(s) at the time of placing of order\r\nMatt Prezioso: Is there a way I could pay for the number of spots (I&#39;ll know the # in a few minutes - over 11 but max of 15) and then have bills sent to me that I can use for the approvals? Different business units will be reimbursing me.\r\nTiffany: Yes we can send you separate invoices for each.  The invoices are created a next day.\r\nMatt Prezioso: Okay, thanks. How do I proceed when I have the names of folks? Also, how long do they have to complete the training?\r\nTiffany: Once they have been registered they have 90 days to complete the full course.  32 hours online, 8 hours in class-hands-on portion, and then back online to complete the exam.  \r\nTiffany: I am going to send you an email so you will have my contact information.  Once you are ready to proceed you can reach back out to my email and I will get you taken care of.   \r\nMatt Prezioso: fantastic, I appreciate that.mailto:Matt.Prezioso@erm.com\r\nTiffany: Just sent\r\nMatt Prezioso: Thank you! Looking forward to working with you on this.\r\nTiffany: My pleasure! Is there anything else I can assist you with for now?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('269490424QT', 1644851923, 1644852756, 2, 23, 31, 9, 0, 0, 0, 0, 2726, 0, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '12.188.111.19', '2bceec55ca55cba7af87c1efda10197d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-American Packaging Corp-cus-', 'Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.', '<div class=\'ca\'><div class=\'info_box\'><i>Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644851925107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851925_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644851925107--><><!--begin:1644851937795--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644851938_cv>:&nbsp;</b></span>good</div><!--end:1644851937795--><><!--begin:1644851973421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851973_co>:&nbsp;</b></span>Drury Plaza Hotel Milwaukee Downtown<br>700 N Water St, Milwaukee, WI 53202</div><!--end:1644851973421--><><!--begin:1644851994525--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644851994_cv>:&nbsp;</b></span>Is the course confirmed yet?</div><!--end:1644851994525--><><!--begin:1644852009318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852009_co>:&nbsp;</b></span>Not at this time</div><!--end:1644852009318--><><!--begin:1644852040565--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644852040_cv>:&nbsp;</b></span>How many seats have been purchased so far? I looking to send two people.</div><!--end:1644852040565--><><!--begin:1644852169765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852169_co>:&nbsp;</b></span>For the March class in Milwaukee we currently do not have anyone registered for the 24 or 40 Hour HAZWOPER</div><!--end:1644852169765--><><!--begin:1644852404098--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644852404_cv>:&nbsp;</b></span>Thank you</div><!--end:1644852404098--><><!--begin:1644852429643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852429_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644852429643--><><!--begin:1644852752639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852752_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644852752639--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.\r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: good\r\nTiffany: Drury Plaza Hotel Milwaukee Downtown700 N Water St, Milwaukee, WI 53202\r\ndave: Is the course confirmed yet?\r\nTiffany: Not at this time\r\ndave: How many seats have been purchased so far? I looking to send two people.\r\nTiffany: For the March class in Milwaukee we currently do not have anyone registered for the 24 or 40 Hour HAZWOPER\r\ndave: Thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269836524JC', 1645198017, 1645198712, 2, 23, 28, 8, 0, 0, 0, 0, 5224, 0, 0, 0, 0, 'Andrea Vecci', 'avecci@langan.com', '24.6.150.80', '73dc1df772b4654296f3f7b494ea067e', 'Select Area of Inquiry:-_-Other-cus-Company-_-Langan-cus-', 'Hi, my assessment for the module Safety principles is frozen.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, my assessment for the module Safety principles is frozen.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645198020530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198020_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrea Vecci</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645198020530--><><!--begin:1645198065084--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198065_cv>:&nbsp;</b></span>Hi, I am good, thank! How are you?</div><!--end:1645198065084--><><!--begin:1645198090728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198090_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1645198090728--><><!--begin:1645198107751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198107_co>:&nbsp;</b></span>I am getting you looked  and now</div><!--end:1645198107751--><><!--begin:1645198115787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198115_co>:&nbsp;</b></span>looked up*</div><!--end:1645198115787--><><!--begin:1645198164028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198163_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br></div><!--end:1645198164028--><><!--begin:1645198183800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198183_co>:&nbsp;</b></span>I do see there are a few times your timing account did time out.</div><!--end:1645198183800--><><!--begin:1645198192233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198192_co>:&nbsp;</b></span>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1645198192233--><><!--begin:1645198235159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198235_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.  You may need to refresh you training page.</div><!--end:1645198235159--><><!--begin:1645198339598--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198339_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=yMa9jTrYL2nw.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/yMa9jTrYL2nw.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>yMa9jTrYL2nw.png</a></div> </div><!--end:1645198339598--><><!--begin:1645198364707--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198364_cv>:&nbsp;</b></span>There are two exit options, Which one is the right one?</div><!--end:1645198364707--><><!--begin:1645198399814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198399_co>:&nbsp;</b></span>You do the exit module and once you are back on the main page you use the log out link.</div><!--end:1645198399814--><><!--begin:1645198437583--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198437_cv>:&nbsp;</b></span>okay, thank you. And what is the single &quot;exit&quot; button for?</div><!--end:1645198437583--><><!--begin:1645198487681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198487_co>:&nbsp;</b></span>I can not say.  I will have to talk with the course developer as no one has pointed that out to me before and I have not seen it while completing training myself</div><!--end:1645198487681--><><!--begin:1645198618438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198618_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1645198618438--><><!--begin:1645198657149--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198657_cv>:&nbsp;</b></span>Thank you, that is all I needed for today.</div><!--end:1645198657149--><><!--begin:1645198668886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198668_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645198668886--><><!--begin:1645198689301--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198689_cv>:&nbsp;</b></span>you too!!</div><!--end:1645198689301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, my assessment for the module Safety principles is frozen.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrea Vecci!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrea Vecci: Hi, I am good, thank! How are you?\r\nTiffany: I am good thank you!\r\nTiffany: I am getting you looked  and now\r\nTiffany: looked up*\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged in\r\nTiffany: I do see there are a few times your timing account did time out.\r\nTiffany: To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.  You may need to refresh you training page.\r\nAndrea Vecci: yMa9jTrYL2nw.png \r\nAndrea Vecci: There are two exit options, Which one is the right one?\r\nTiffany: You do the exit module and once you are back on the main page you use the log out link.\r\nAndrea Vecci: okay, thank you. And what is the single &quot;exit&quot; button for?\r\nTiffany: I can not say.  I will have to talk with the course developer as no one has pointed that out to me before and I have not seen it while completing training myself\r\nTiffany: Is there anything else I can assist you with for today?\r\nAndrea Vecci: Thank you, that is all I needed for today.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAndrea Vecci: you too!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269858449GX', 1645219935, 1645220231, 2, 23, 21, 3, 0, 0, 0, 0, 2253, 0, 0, 0, 0, 'David', 'service@kendalsigns.com', '208.65.52.177', '7dec8da24f6ced88f6c46ece5439fa36', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kendal Signs-cus-', 'I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645219937247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645219937_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645219937247--><><!--begin:1645219954889--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645219954_cv>:&nbsp;</b></span>Im ok but will be better if you can help me out</div><!--end:1645219954889--><><!--begin:1645220013297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220013_co>:&nbsp;</b></span>within 24 business hours but we should be able to get it to you by the end of today</div><!--end:1645220013297--><><!--begin:1645220070937--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220070_cv>:&nbsp;</b></span>Please do.  I know this is late notice but we were just told by our customer that this is needed and the job starts monday morning and they need this certificate before we can start the job</div><!--end:1645220070937--><><!--begin:1645220094603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220094_co>:&nbsp;</b></span>I understand! and I will do my best</div><!--end:1645220094603--><><!--begin:1645220185446--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220185_cv>:&nbsp;</b></span>Thank You</div><!--end:1645220185446--><><!--begin:1645220206603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220206_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645220206603--><><!--begin:1645220229048--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220229_cv>:&nbsp;</b></span>no ma&#39;am</div><!--end:1645220229048--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid: Im ok but will be better if you can help me out\r\nTiffany: within 24 business hours but we should be able to get it to you by the end of today\r\nDavid: Please do.  I know this is late notice but we were just told by our customer that this is needed and the job starts monday morning and they need this certificate before we can start the job\r\nTiffany: I understand! and I will do my best\r\nDavid: Thank You\r\nTiffany: Is there anything else I can assist you with today?\r\nDavid: no ma&#39;am\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('270095380J4', 1645456867, 1645457148, 2, 23, 21, 4, 0, 0, 5, 0, 2647, 0, 0, 0, 0, 'Alexander Ametrano', 'ametrano@battelle.org', '131.167.254.200', 'd94ace799e1ea6fa2b887c8748114d39', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Battelle-cus-', 'Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645456871581--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456871_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Ametrano</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645456871581--><><!--begin:1645456920562--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645456920_cv>:&nbsp;</b></span>Doing good - thanks</div><!--end:1645456920562--><><!--begin:1645456973240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456973_co>:&nbsp;</b></span>Your certificate was printed on 02/03/2022 and sent via US Mail to: </div><!--end:1645456973240--><><!--begin:1645456996545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456996_co>:&nbsp;</b></span>Battelle Eastern Science & Technology Center <br>1204 Technology Drive<br>Aberdeen MD 21001</div><!--end:1645456996545--><><!--begin:1645457087918--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645457088_cv>:&nbsp;</b></span>Awesome - thanks! I&#39;ll check this week at the office and reach back out if I haven&#39;t received it.</div><!--end:1645457087918--><><!--begin:1645457111983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457111_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645457111983--><><!--begin:1645457124137--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645457124_cv>:&nbsp;</b></span>Nope that&#39;s it. Thanks again.</div><!--end:1645457124137--><><!--begin:1645457138064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457138_co>:&nbsp;</b></span>My pleasure!</div><!--end:1645457138064--><><!--begin:1645457142248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457142_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645457142248--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexander Ametrano!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Ametrano: Doing good - thanks\r\nTiffany: Your certificate was printed on 02/03/2022 and sent via US Mail to: \r\nTiffany: Battelle Eastern Science & Technology Center 1204 Technology DriveAberdeen MD 21001\r\nAlexander Ametrano: Awesome - thanks! I&#39;ll check this week at the office and reach back out if I haven&#39;t received it.\r\nTiffany: Is there anything else I can assist you with today?\r\nAlexander Ametrano: Nope that&#39;s it. Thanks again.\r\nTiffany: My pleasure!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('270291141WM', 1645652632, 1645652933, 2, 23, 25, 5, 0, 0, 4, 0, 1960, 262, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '98.124.175.106', 'e785096cc7947c1c8c191a559da79bb6', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APC-cus-', 'Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645652635262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652635_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645652635262--><><!--begin:1645652689591--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652689_cv>:&nbsp;</b></span>Curious</div><!--end:1645652689591--><><!--begin:1645652728143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652728_co>:&nbsp;</b></span>That class is still pending and the final determination will be made on Friday but as of right now there is no one registered for the 40 or 24 Hour HAZWOPERS.  </div><!--end:1645652728143--><><!--begin:1645652764496--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652764_cv>:&nbsp;</b></span>How many students does it take to confirm the class?</div><!--end:1645652764496--><><!--begin:1645652870543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652870_co>:&nbsp;</b></span>I can not say exactly as management makes the decision and it varies per class.  But I would say usually 5 or more.</div><!--end:1645652870543--><><!--begin:1645652930033--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652930_cv>:&nbsp;</b></span>Thank you. I think I will schedule my student for the May class. Thanks again.<span class=\'emoji_chat\'>&#128077;</span></div><!--end:1645652930033--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. \r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: Curious\r\nTiffany: That class is still pending and the final determination will be made on Friday but as of right now there is no one registered for the 40 or 24 Hour HAZWOPERS.  \r\ndave: How many students does it take to confirm the class?\r\nTiffany: I can not say exactly as management makes the decision and it varies per class.  But I would say usually 5 or more.\r\ndave: Thank you. I think I will schedule my student for the May class. Thanks again.&#128077;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27036372533', 1645725198, 1645725360, 1, 23, 7, 4, 0, 0, 0, 0, 2241, 0, 0, 0, 0, 'Jacques Martin', 'JMMartin@trccompanies.com', '96.39.236.252', '582bd1e49622bbc63b04f9730190607b', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-HAZWOPER-cus-', 'I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.', '<div class=\'ca\'><div class=\'info_box\'><i>I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645725201604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725201_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacques Martin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645725201604--><><!--begin:1645725284603--><div class=\'cv\'><span class=\'notranslate\'><b>Jacques Martin<timestamp_1645725284_cv>:&nbsp;</b></span>I am good thanks</div><!--end:1645725284603--><><!--begin:1645725307417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725307_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1645725307417--><><!--begin:1645725324992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725324_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1645725324992--><><!--begin:1645725332993--><div class=\'cv\'><span class=\'notranslate\'><b>Jacques Martin<timestamp_1645725333_cv>:&nbsp;</b></span>thank you</div><!--end:1645725332993--><><!--begin:1645725360976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725360_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645725360976--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacques Martin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacques Martin: I am good thanks\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nJacques Martin: thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('270374274EZ', 1645735746, 1645735900, 1, 23, 7, 4, 0, 0, 0, 0, 3622, 0, 0, 0, 0, 'Charles Campbell', 'ccampbell@eaest.com', '172.6.175.39', '5bc5202fc615790fbcfad6d7b6f0bca2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-EA Engineering, Science, and Technology Inc., PBC-cus-Online Course-_-8 hour HAZWOPER refresher -cus-', 'I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645735749869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735749_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645735749869--><><!--begin:1645735764074--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735764_cv>:&nbsp;</b></span>Well, how are you</div><!--end:1645735764074--><><!--begin:1645735776524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735776_co>:&nbsp;</b></span>Good thank you!</div><!--end:1645735776524--><><!--begin:1645735800012--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735799_co>:&nbsp;</b></span>I  am looking you up now</div><!--end:1645735800012--><><!--begin:1645735811755--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735811_cv>:&nbsp;</b></span>I think I&#39;m ok actually</div><!--end:1645735811755--><><!--begin:1645735820771--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735820_cv>:&nbsp;</b></span>looks like the first lesson started</div><!--end:1645735820771--><><!--begin:1645735834465--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735834_cv>:&nbsp;</b></span>sorry for the inconvenience</div><!--end:1645735834465--><><!--begin:1645735838053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735838_co>:&nbsp;</b></span>It may have been a time requirement not met</div><!--end:1645735838053--><><!--begin:1645735847990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735847_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1645735847990--><><!--begin:1645735861462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735861_co>:&nbsp;</b></span>If you need any future assistance please let me know.</div><!--end:1645735861462--><><!--begin:1645735870971--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735871_cv>:&nbsp;</b></span>Thanks!</div><!--end:1645735870971--><><!--begin:1645735878493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735878_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645735878493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Charles Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Campbell: Well, how are you\r\nTiffany: Good thank you!\r\nTiffany: I  am looking you up now\r\nCharles Campbell: I think I&#39;m ok actually\r\nCharles Campbell: looks like the first lesson started\r\nCharles Campbell: sorry for the inconvenience\r\nTiffany: It may have been a time requirement not met\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: If you need any future assistance please let me know.\r\nCharles Campbell: Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('270454654H3', 1645816143, 1645817448, 2, 23, 24, 5, 0, 0, 5, 0, 8177, 0, 0, 0, 0, 'Nakayla Krahn', 'nakayla@littleriverconsultants.com', '75.103.165.150', '192009e7d3a24ab0470e9e19706ef93a', 'Select Area of Inquiry:-_-Other-cus-Company-_-Little River Consultants-cus-', 'After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?', '<div class=\'ca\'><div class=\'info_box\'><i>After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645816146367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816146_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nakayla Krahn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645816146367--><><!--begin:1645816181301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816181_co>:&nbsp;</b></span>An annual 8-Hour HAZWOPER Refresher is required</div><!--end:1645816181301--><><!--begin:1645816203215--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816203_cv>:&nbsp;</b></span>so once a year I have to do the 8-hour to maintain my certification</div><!--end:1645816203215--><><!--begin:1645816286787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816286_co>:&nbsp;</b></span>Your 40 HAZ certification date is 02/19/2021 so you need to complete your 8-Hour Refresher ASAP as it has already passed when you completed your 40-HOur HAZWOPER.  We advise getting the refresher completed as close to your initial certification date as possible and advise try not to let it expire over 2 months</div><!--end:1645816286787--><><!--begin:1645816652931--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816652_cv>:&nbsp;</b></span>okay. Sounds great! </div><!--end:1645816652931--><><!--begin:1645816691353--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816690_cv>:&nbsp;</b></span>I emailed customer service asking if they would be able to provide me with a discounted rate. We are a very VERY small company and a registered DBE. </div><!--end:1645816691353--><><!--begin:1645816755303--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816754_cv>:&nbsp;</b></span>I saw online that you have discounted rates depending on how many people register but we only have 3 people at the company, and I am the only one with the 40-Hour Hazwoper training. I will be the only one registering, hopefully since my company is not as big, they are able to provide me with a discount.</div><!--end:1645816755303--><><!--begin:1645816913721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816913_co>:&nbsp;</b></span>If you sent the email in we will get it.  We would have to ask management about any discount if available as we are not able to approve any discounts not already set in place.  </div><!--end:1645816913721--><><!--begin:1645816949144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816949_co>:&nbsp;</b></span>wHEN DID YOU SEND THE EMAIL IN?</div><!--end:1645816949144--><><!--begin:1645816967999--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816967_co>:&nbsp;</b></span>Sorry about that capitalization hit the wrong button :)</div><!--end:1645816967999--><><!--begin:1645816974035--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816973_cv>:&nbsp;</b></span>about 10 minutes ago!</div><!--end:1645816974035--><><!--begin:1645816984892--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816984_cv>:&nbsp;</b></span>okay that sounds good!</div><!--end:1645816984892--><><!--begin:1645817006976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817006_co>:&nbsp;</b></span>Did you send it to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> ?</div><!--end:1645817006976--><><!--begin:1645817015257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817015_co>:&nbsp;</b></span>I have not seen it come across yet?</div><!--end:1645817015257--><><!--begin:1645817017335--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817016_cv>:&nbsp;</b></span>Also, I will need to complete the 8-Hour OSHA HAZWOPER Annual Refresher correct?</div><!--end:1645817017335--><><!--begin:1645817059221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817059_co>:&nbsp;</b></span>Yes you can do that online, in a seminar class room, for in a Virtual instructor led setting</div><!--end:1645817059221--><><!--begin:1645817089449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817089_co>:&nbsp;</b></span>Here is a couple links you may find useful</div><!--end:1645817089449--><><!--begin:1645817090250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817090_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1645817090250--><><!--begin:1645817095488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817095_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt</a></div><!--end:1645817095488--><><!--begin:1645817099297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817099_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1645817099297--><><!--begin:1645817110584--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817110_cv>:&nbsp;</b></span>I just forwarded the email. Looks like I was missing an &quot;s&quot; in the csregs part of the email</div><!--end:1645817110584--><><!--begin:1645817141537--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817141_cv>:&nbsp;</b></span>Looks like the cheapest option is to do it online correct?</div><!--end:1645817141537--><><!--begin:1645817182707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817182_co>:&nbsp;</b></span>That is correct when you pay at the time of placing the order it is $140</div><!--end:1645817182707--><><!--begin:1645817209746--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817209_cv>:&nbsp;</b></span>great thank you. I will wait to hear back from management in hopes they can offer us a discount. </div><!--end:1645817209746--><><!--begin:1645817240249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817240_co>:&nbsp;</b></span>Sounds like a plan.  Is there anything else I can assist you with for today?</div><!--end:1645817240249--><><!--begin:1645817272769--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817272_cv>:&nbsp;</b></span>Are you able to check if the email went through?</div><!--end:1645817272769--><><!--begin:1645817309949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817309_co>:&nbsp;</b></span>Yes we did receive it and one of our team members should email you back soon.  </div><!--end:1645817309949--><><!--begin:1645817329762--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817329_cv>:&nbsp;</b></span>Great, thanks for all of your help1</div><!--end:1645817329762--><><!--begin:1645817338874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817338_co>:&nbsp;</b></span>My pleasure!</div><!--end:1645817338874--><><!--begin:1645817363747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817363_co>:&nbsp;</b></span>Have a wonderful weekend!</div><!--end:1645817363747--><><!--begin:1645817370035--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817369_cv>:&nbsp;</b></span>You too!</div><!--end:1645817370035--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nakayla Krahn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: An annual 8-Hour HAZWOPER Refresher is required\r\nNakayla Krahn: so once a year I have to do the 8-hour to maintain my certification\r\nTiffany: Your 40 HAZ certification date is 02/19/2021 so you need to complete your 8-Hour Refresher ASAP as it has already passed when you completed your 40-HOur HAZWOPER.  We advise getting the refresher completed as close to your initial certification date as possible and advise try not to let it expire over 2 months\r\nNakayla Krahn: okay. Sounds great! \r\nNakayla Krahn: I emailed customer service asking if they would be able to provide me with a discounted rate. We are a very VERY small company and a registered DBE. \r\nNakayla Krahn: I saw online that you have discounted rates depending on how many people register but we only have 3 people at the company, and I am the only one with the 40-Hour Hazwoper training. I will be the only one registering, hopefully since my company is not as big, they are able to provide me with a discount.\r\nTiffany: If you sent the email in we will get it.  We would have to ask management about any discount if available as we are not able to approve any discounts not already set in place.  \r\nTiffany: wHEN DID YOU SEND THE EMAIL IN?\r\nTiffany: Sorry about that capitalization hit the wrong button :)\r\nNakayla Krahn: about 10 minutes ago!\r\nNakayla Krahn: okay that sounds good!\r\nTiffany: Did you send it to mailto:customerservice@csregs.com ?\r\nTiffany: I have not seen it come across yet?\r\nNakayla Krahn: Also, I will need to complete the 8-Hour OSHA HAZWOPER Annual Refresher correct?\r\nTiffany: Yes you can do that online, in a seminar class room, for in a Virtual instructor led setting\r\nTiffany: Here is a couple links you may find useful\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt\r\nTiffany: https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher\r\nNakayla Krahn: I just forwarded the email. Looks like I was missing an &quot;s&quot; in the csregs part of the email\r\nNakayla Krahn: Looks like the cheapest option is to do it online correct?\r\nTiffany: That is correct when you pay at the time of placing the order it is $140\r\nNakayla Krahn: great thank you. I will wait to hear back from management in hopes they can offer us a discount. \r\nTiffany: Sounds like a plan.  Is there anything else I can assist you with for today?\r\nNakayla Krahn: Are you able to check if the email went through?\r\nTiffany: Yes we did receive it and one of our team members should email you back soon.  \r\nNakayla Krahn: Great, thanks for all of your help1\r\nTiffany: My pleasure!\r\nTiffany: Have a wonderful weekend!\r\nNakayla Krahn: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('270697901KE', 1646059389, 1646059464, 2, 23, 23, 3, 0, 0, 0, 0, 1300, 0, 0, 0, 0, 'Tom gaal', 'tom.gaal@zenithenergyterminals.com', '99.105.81.28', 'd7518d7a19087c3ba6330a7f0c665cc5', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-zenith-cus-', 'can i get a copy of an invoice i just purchased for Keith Williams?', '<div class=\'ca\'><div class=\'info_box\'><i>can i get a copy of an invoice i just purchased for Keith Williams?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646059393804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059393_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tom gaal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646059393804--><><!--begin:1646059397394--><div class=\'cv\'><span class=\'notranslate\'><b>Tom gaal<timestamp_1646059402_cv>:&nbsp;</b></span>Fine</div><!--end:1646059397394--><><!--begin:1646059430206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059430_co>:&nbsp;</b></span>Yes I can send you a copy within 24 hours.  </div><!--end:1646059430206--><><!--begin:1646059439015--><div class=\'cv\'><span class=\'notranslate\'><b>Tom gaal<timestamp_1646059443_cv>:&nbsp;</b></span>Thanks</div><!--end:1646059439015--><><!--begin:1646059461805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059461_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1646059461805--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'can i get a copy of an invoice i just purchased for Keith Williams?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tom gaal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTom gaal: Fine\r\nTiffany: Yes I can send you a copy within 24 hours.  \r\nTom gaal: Thanks\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27078650259', 1646147991, 1646148055, 2, 23, 24, 4, 0, 0, 0, 0, 836, 0, 0, 0, 0, 'Eric Casebolt', 'ecasebolt@bkep.com', '159.100.173.38', 'fe7fda1b4821fac081d73f4d1906a44b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Blueknight-cus-', 'Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646147995217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646147995_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Casebolt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646147995217--><><!--begin:1646148010172--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Casebolt<timestamp_1646148009_cv>:&nbsp;</b></span>doing ok, how are you?</div><!--end:1646148010172--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Casebolt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Casebolt: doing ok, how are you?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('270796241TY', 1646157735, 1646158508, 2, 23, 29, 9, 0, 0, 0, 0, 1741, 0, 0, 0, 0, 'Adam Mallery', 'office@productionplating.com', '50.214.32.97', 'a4cc8721c37e9797a425d9f2216e3ad7', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-IPC -cus-', 'I never received my certificate. Could you please e-mail me a copy?', '<div class=\'ca\'><div class=\'info_box\'><i>I never received my certificate. Could you please e-mail me a copy?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646157737468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646157737_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adam Mallery</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646157737468--><><!--begin:1646157763834--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646157763_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1646157763834--><><!--begin:1646157875982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646157875_co>:&nbsp;</b></span>Looks like it was sent via US Mail on 02/03/2022 to: IPC-Industrial Plating Corporation<br>4412 Russell Rd<br>Unit B<br>Mukilteo WA 98275</div><!--end:1646157875982--><><!--begin:1646158099746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646158099_co>:&nbsp;</b></span>Is that the correct mailing address?</div><!--end:1646158099746--><><!--begin:1646158506988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646158506_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1646158506988--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I never received my certificate. Could you please e-mail me a copy?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Adam Mallery!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nTiffany: Looks like it was sent via US Mail on 02/03/2022 to: IPC-Industrial Plating Corporation4412 Russell RdUnit BMukilteo WA 98275\r\nTiffany: Is that the correct mailing address?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('27096395578', 1646325463, 1646325967, 2, 23, 42, 5, 0, 0, 5, 0, 5725, 0, 0, 0, 0, 'Sylveen', 'sylveen.hall@erm.com', '68.203.22.15', '3ee75032a17581d47ef3d7db5ce7488a', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I am planning on signing up for your 40 hour HAZWOPER online course, But I have a couple of questions about the schedule for the course.', '<div class=\'ca\'><div class=\'info_box\'><i>I am planning on signing up for your 40 hour HAZWOPER online course, But I have a couple of questions about the schedule for the course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646325465961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325465_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sylveen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646325465961--><><!--begin:1646325479795--><div class=\'cv\'><span class=\'notranslate\'><b>Sylveen<timestamp_1646325479_cv>:&nbsp;</b></span>Good. How are you?</div><!--end:1646325479795--><><!--begin:1646325492515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325492_co>:&nbsp;</b></span>Good thank you!</div><!--end:1646325492515--><><!--begin:1646325546697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325546_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1646325546697--><><!--begin:1646325629487--><div class=\'cv\'><span class=\'notranslate\'><b>Sylveen<timestamp_1646325628_cv>:&nbsp;</b></span>Okay, thank you. For the online portion of the course-is there an official schedule? As in, am I logging into a video chat and following along with a live instructor, or is it all self guided?</div><!--end:1646325629487--><><!--begin:1646325650145--><div class=\'cv\'><span class=\'notranslate\'><b>Sylveen<timestamp_1646325649_cv>:&nbsp;</b></span>And for the hands on portion, would I receieve instructions on how to schedule that?</div><!--end:1646325650145--><><!--begin:1646325698312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325698_co>:&nbsp;</b></span>The online portion is all at your own pace, fully online, no live instruction </div><!--end:1646325698312--><><!--begin:1646325754729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325754_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1646325754729--><><!--begin:1646325869671--><div class=\'cv\'><span class=\'notranslate\'><b>Sylveen<timestamp_1646325868_cv>:&nbsp;</b></span>Okay great</div><!--end:1646325869671--><><!--begin:1646325893712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325893_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1646325893712--><><!--begin:1646325913292--><div class=\'cv\'><span class=\'notranslate\'><b>Sylveen<timestamp_1646325912_cv>:&nbsp;</b></span>No that&#39;s it. Thank you!</div><!--end:1646325913292--><><!--begin:1646325928029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646325928_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1646325928029--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am planning on signing up for your 40 hour HAZWOPER online course, But I have a couple of questions about the schedule for the course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sylveen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSylveen: Good. How are you?\r\nTiffany: Good thank you!\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nSylveen: Okay, thank you. For the online portion of the course-is there an official schedule? As in, am I logging into a video chat and following along with a live instructor, or is it all self guided?\r\nSylveen: And for the hands on portion, would I receieve instructions on how to schedule that?\r\nTiffany: The online portion is all at your own pace, fully online, no live instruction \r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nSylveen: Okay great\r\nTiffany: Is there anything else I can assist you with for today?\r\nSylveen: No that&#39;s it. Thank you!\r\nTiffany: My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('271392985NM', 1646754475, 1646754765, 2, 23, 25, 5, 0, 0, 1, 0, 2901, 0, 0, 0, 0, 'Katie', 'katiemac812@gmail.com', '107.77.229.212', 'e357f747292e29116e6cef9599ccf55a', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Msts-cus-', 'Where am I supposed to be for a las Vegas NV training ', '<div class=\'ca\'><div class=\'info_box\'><i>Where am I supposed to be for a las Vegas NV training </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646754478223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754478_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646754478223--><><!--begin:1646754490242--><div class=\'cv\'><span class=\'notranslate\'><b>Katie<timestamp_1646754492_cv>:&nbsp;</b></span>I&#39;m doing well how are you ?</div><!--end:1646754490242--><><!--begin:1646754515291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754515_co>:&nbsp;</b></span>I am good thank you</div><!--end:1646754515291--><><!--begin:1646754527011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754526_co>:&nbsp;</b></span>What is your last name so I can look you up please</div><!--end:1646754527011--><><!--begin:1646754533367--><div class=\'cv\'><span class=\'notranslate\'><b>Katie<timestamp_1646754535_cv>:&nbsp;</b></span>MacDonald</div><!--end:1646754533367--><><!--begin:1646754566675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754566_co>:&nbsp;</b></span>The location of the 40 Hour HAZWOPER is at: Comfort Inn & Suites Las Vegas-Nellis<br>4375 E Craig Road<br>Las Vegas NV 89115</div><!--end:1646754566675--><><!--begin:1646754605746--><div class=\'cv\'><span class=\'notranslate\'><b>Katie<timestamp_1646754607_cv>:&nbsp;</b></span>Thank you and I have made it there. I was just wondering what room it&#39;s in.</div><!--end:1646754605746--><><!--begin:1646754639303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754639_co>:&nbsp;</b></span>If you ask the front desk they should either has signs or be able to point you in the right direction</div><!--end:1646754639303--><><!--begin:1646754652452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754652_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1646754652452--><><!--begin:1646754681700--><div class=\'cv\'><span class=\'notranslate\'><b>Katie<timestamp_1646754683_cv>:&nbsp;</b></span>Nope thank you </div><!--end:1646754681700--><><!--begin:1646754691223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646754691_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1646754691223--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Where am I supposed to be for a las Vegas NV training \r\nTiffany has joined the chat.\r\nTiffany: Hi, Katie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatie: I&#39;m doing well how are you ?\r\nTiffany: I am good thank you\r\nTiffany: What is your last name so I can look you up please\r\nKatie: MacDonald\r\nTiffany: The location of the 40 Hour HAZWOPER is at: Comfort Inn & Suites Las Vegas-Nellis4375 E Craig RoadLas Vegas NV 89115\r\nKatie: Thank you and I have made it there. I was just wondering what room it&#39;s in.\r\nTiffany: If you ask the front desk they should either has signs or be able to point you in the right direction\r\nTiffany: Is there anything else I can assist you with today?\r\nKatie: Nope thank you \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('271401704T8', 1646763225, 1646763390, 2, 23, 49, 6, 0, 0, 5, 0, 2414, 267, 0, 0, 0, 'John Thompson', 'john@bondedinspections.com', '97.77.26.242', '042cb2124083ab6f5d5c1f42ef005236', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Bonded Inspections-cus-', 'Hello, I am the quality manager and have simply just have not had time to dedicate to completing this course due to an influx of work load over the past few months. I know that this class is running out at the end of the week and was hoping to possibly have the class availability extended a week or two as I will have a small window of opportunity coming up. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am the quality manager and have simply just have not had time to dedicate to completing this course due to an influx of work load over the past few months. I know that this class is running out at the end of the week and was hoping to possibly have the class availability extended a week or two as I will have a small window of opportunity coming up. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646763227215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646763227_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Thompson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646763227215--><><!--begin:1646763444212--><div class=\'cv\'><span class=\'notranslate\'><b>John Thompson<timestamp_1646763242_cv>:&nbsp;</b></span>good how are you?</div><!--end:1646763444212--><><!--begin:1646763267345--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646763267_co>:&nbsp;</b></span>I am good thank you</div><!--end:1646763267345--><><!--begin:1646763313274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646763313_co>:&nbsp;</b></span>I can give you a courteous 30 day extension at no fee but if your course expires again there will be a 25% reactivation fee due</div><!--end:1646763313274--><><!--begin:1646763552715--><div class=\'cv\'><span class=\'notranslate\'><b>John Thompson<timestamp_1646763349_cv>:&nbsp;</b></span>excellent! thats all im looking for</div><!--end:1646763552715--><><!--begin:1646763561385--><div class=\'cv\'><span class=\'notranslate\'><b>John Thompson<timestamp_1646763358_cv>:&nbsp;</b></span>thank you so much! </div><!--end:1646763561385--><><!--begin:1646763363377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646763363_co>:&nbsp;</b></span>You are good to go.</div><!--end:1646763363377--><><!--begin:1646763367337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646763367_co>:&nbsp;</b></span>My pleasure! </div><!--end:1646763367337--><><!--begin:1646763584964--><div class=\'cv\'><span class=\'notranslate\'><b>John Thompson<timestamp_1646763381_cv>:&nbsp;</b></span>Thank you again have a wonderful day! </div><!--end:1646763584964--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am the quality manager and have simply just have not had time to dedicate to completing this course due to an influx of work load over the past few months. I know that this class is running out at the end of the week and was hoping to possibly have the class availability extended a week or two as I will have a small window of opportunity coming up. \r\nTiffany has joined the chat.\r\nTiffany: Hi, John Thompson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Thompson: good how are you?\r\nTiffany: I am good thank you\r\nTiffany: I can give you a courteous 30 day extension at no fee but if your course expires again there will be a 25% reactivation fee due\r\nJohn Thompson: excellent! thats all im looking for\r\nJohn Thompson: thank you so much! \r\nTiffany: You are good to go.\r\nTiffany: My pleasure! \r\nJohn Thompson: Thank you again have a wonderful day! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('271403331XZ', 1646764820, 1646765319, 2, 23, 24, 4, 0, 0, 0, 0, 3820, 0, 0, 0, 0, 'Austin ', 'austin.bragg@aecom.com', '204.76.196.115', 'a1db29c4b4b06ff5e3ab8697ed215702', 'Select Area of Inquiry:-_-Other-cus-Company-_-AECOM-cus-', 'Hi, I had a question about the baseline physical required and stated in the confirmation email. Are there specific medical institutions I need to go to for the completion of the physical before I attend the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I had a question about the baseline physical required and stated in the confirmation email. Are there specific medical institutions I need to go to for the completion of the physical before I attend the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646764823725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646764823_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Austin </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646764823725--><><!--begin:1646764850632--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646764850_cv>:&nbsp;</b></span>Good thank you. How are you?</div><!--end:1646764850632--><><!--begin:1646764866900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646764866_co>:&nbsp;</b></span>I am good thank you.  We do not require proof of the physical.  </div><!--end:1646764866900--><><!--begin:1646764893227--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646764893_cv>:&nbsp;</b></span>Oh really? I read on the OSHA site that it was still a requirement.</div><!--end:1646764893227--><><!--begin:1646764899396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646764899_co>:&nbsp;</b></span>We just want to make sure you are aware you should be in good physical shape when having to wear the PPE gear</div><!--end:1646764899396--><><!--begin:1646764909453--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646764909_cv>:&nbsp;</b></span>Does that include medical surveillance too?</div><!--end:1646764909453--><><!--begin:1646764933676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646764933_co>:&nbsp;</b></span>I am not sure what you mean </div><!--end:1646764933676--><><!--begin:1646764949477--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646764949_cv>:&nbsp;</b></span>Isn&#39;t medical surveillance a requirement of the training?</div><!--end:1646764949477--><><!--begin:1646765000277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646765000_co>:&nbsp;</b></span>If you are getting a respirator that you will wear on the job fit tested a medical clearance is required.</div><!--end:1646765000277--><><!--begin:1646765047716--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646765047_cv>:&nbsp;</b></span>Oh okay, I&#39;ll go over that with my manager. </div><!--end:1646765047716--><><!--begin:1646765051836--><div class=\'cv\'><span class=\'notranslate\'><b>Austin <timestamp_1646765051_cv>:&nbsp;</b></span>Thanks for your help!</div><!--end:1646765051836--><><!--begin:1646765056719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646765056_co>:&nbsp;</b></span>You should keep an annual physical on file for your records and your company may want that as well depending on what you job requires exactly.  </div><!--end:1646765056719--><><!--begin:1646765094084--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646765094_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1646765094084--><><!--begin:1646765318365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646765318_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1646765318365--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I had a question about the baseline physical required and stated in the confirmation email. Are there specific medical institutions I need to go to for the completion of the physical before I attend the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Austin !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAustin : Good thank you. How are you?\r\nTiffany: I am good thank you.  We do not require proof of the physical.  \r\nAustin : Oh really? I read on the OSHA site that it was still a requirement.\r\nTiffany: We just want to make sure you are aware you should be in good physical shape when having to wear the PPE gear\r\nAustin : Does that include medical surveillance too?\r\nTiffany: I am not sure what you mean \r\nAustin : Isn&#39;t medical surveillance a requirement of the training?\r\nTiffany: If you are getting a respirator that you will wear on the job fit tested a medical clearance is required.\r\nAustin : Oh okay, I&#39;ll go over that with my manager. \r\nAustin : Thanks for your help!\r\nTiffany: You should keep an annual physical on file for your records and your company may want that as well depending on what you job requires exactly.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('271486418G7', 1646847908, 1646848490, 2, 23, 25, 4, 0, 0, 0, 0, 3522, 0, 0, 0, 0, 'Billy Ray Cedoline', 'billyraycedoline@Assetconstruction.net', '99.162.154.196', 'e2ba7a5c5674782ca4155e3071f7c850', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Asset Construction-cus-', 'Hi, when Is your next available 8 hour Hazwoper?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, when Is your next available 8 hour Hazwoper?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646847911821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646847911_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Billy Ray Cedoline</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646847911821--><><!--begin:1646847926465--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Ray Cedoline<timestamp_1646847926_cv>:&nbsp;</b></span>Good thank you</div><!--end:1646847926465--><><!--begin:1646847944124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646847944_co>:&nbsp;</b></span>Do you want an in person class (seminar)?</div><!--end:1646847944124--><><!--begin:1646847972330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646847972_co>:&nbsp;</b></span>We always have online courses available and we have virtual instructor led training as well.</div><!--end:1646847972330--><><!--begin:1646847981834--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Ray Cedoline<timestamp_1646847982_cv>:&nbsp;</b></span>in person or online is fine. I&#39;m in the Lafayette California </div><!--end:1646847981834--><><!--begin:1646848054151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646848054_co>:&nbsp;</b></span>Well online is always available to register for and you can start immediately after registering when prepaying.  <a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1646848054151--><><!--begin:1646848074970--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Ray Cedoline<timestamp_1646848075_cv>:&nbsp;</b></span>Thank you!</div><!--end:1646848074970--><><!--begin:1646848088713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646848088_co>:&nbsp;</b></span>We have a confirmed class in Pasadena, CA this Friday 03/11/2022 for seminar training.</div><!--end:1646848088713--><><!--begin:1646848111378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646848111_co>:&nbsp;</b></span>Or for other class dates and locations you can use the following link to review and register <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1646848111378--><><!--begin:1646848351601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646848351_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1646848351601--><><!--begin:1646848480080--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646848480_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1646848480080--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, when Is your next available 8 hour Hazwoper?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Billy Ray Cedoline!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBilly Ray Cedoline: Good thank you\r\nTiffany: Do you want an in person class (seminar)?\r\nTiffany: We always have online courses available and we have virtual instructor led training as well.\r\nBilly Ray Cedoline: in person or online is fine. I&#39;m in the Lafayette California \r\nTiffany: Well online is always available to register for and you can start immediately after registering when prepaying.  https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nBilly Ray Cedoline: Thank you!\r\nTiffany: We have a confirmed class in Pasadena, CA this Friday 03/11/2022 for seminar training.\r\nTiffany: Or for other class dates and locations you can use the following link to review and register https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('271587136W3', 1646948610, 1646948803, 1, 23, 8, 4, 0, 0, 0, 0, 2989, 0, 0, 0, 0, 'Lana', 'Lana.Vaillancourt@erm.com', '24.126.107.44', '42531d6becd79a1272510a069251068c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-ERM-cus-Online Course-_-HAZWOPER-cus-', 'Course is stuck on exam at end of \"Personal Protective Equipment\" module. I passed the exam and accidentally pressed \"retake\" instead of \"Review\" and it will not let me move onto the next module or retake the exam. ', '<div class=\'ca\'><div class=\'info_box\'><i>Course is stuck on exam at end of \"Personal Protective Equipment\" module. I passed the exam and accidentally pressed \"retake\" instead of \"Review\" and it will not let me move onto the next module or retake the exam. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646948613658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948613_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lana</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646948613658--><><!--begin:1646948630909--><div class=\'cv\'><span class=\'notranslate\'><b>Lana<timestamp_1646948631_cv>:&nbsp;</b></span>Hi Tiffany. I am well, just hoping to get this issue resolved.</div><!--end:1646948630909--><><!--begin:1646948644826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948644_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1646948644826--><><!--begin:1646948668389--><div class=\'cv\'><span class=\'notranslate\'><b>Lana<timestamp_1646948668_cv>:&nbsp;</b></span>Ok </div><!--end:1646948668389--><><!--begin:1646948732862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948732_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser</div><!--end:1646948732862--><><!--begin:1646948741290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948741_co>:&nbsp;</b></span>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen. </div><!--end:1646948741290--><><!--begin:1646948746649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948746_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1646948746649--><><!--begin:1646948783018--><div class=\'cv\'><span class=\'notranslate\'><b>Lana<timestamp_1646948783_cv>:&nbsp;</b></span>Ok. I probably improperly exited the training. The issue is fixed. Thank you!</div><!--end:1646948783018--><><!--begin:1646948803456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646948803_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1646948803456--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Course is stuck on exam at end of \"Personal Protective Equipment\" module. I passed the exam and accidentally pressed \"retake\" instead of \"Review\" and it will not let me move onto the next module or retake the exam. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Lana!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLana: Hi Tiffany. I am well, just hoping to get this issue resolved.\r\nTiffany: One moment while I look you up please\r\nLana: Ok \r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browser\r\nTiffany: To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen. \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nLana: Ok. I probably improperly exited the training. The issue is fixed. Thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('272161843W8', 1647523316, 1647523578, 2, 23, 8, 5, 0, 0, 0, 0, 1986, 0, 0, 0, 0, 'Tom', 'tchaya@gempco.com', '98.102.9.202', '8dd6f8b6e9aa0fcc01c515b20e730b58', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-GMP Friction Products-cus-', 'Can we do the online training at our own pace?', '<div class=\'ca\'><div class=\'info_box\'><i>Can we do the online training at our own pace?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647523318490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647523318_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tom</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647523318490--><><!--begin:1647523328310--><div class=\'cv\'><span class=\'notranslate\'><b>Tom<timestamp_1647523328_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1647523328310--><><!--begin:1647523349048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647523349_co>:&nbsp;</b></span>Yes as long as the course is completed within 90 days (before the users end date)</div><!--end:1647523349048--><><!--begin:1647523374915--><div class=\'cv\'><span class=\'notranslate\'><b>Tom<timestamp_1647523375_cv>:&nbsp;</b></span>90 days from date of purchase?</div><!--end:1647523374915--><><!--begin:1647523430880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647523431_co>:&nbsp;</b></span>from the date the student is assigned or accepts the training into their account</div><!--end:1647523430880--><><!--begin:1647523451487--><div class=\'cv\'><span class=\'notranslate\'><b>Tom<timestamp_1647523451_cv>:&nbsp;</b></span>can multiple people do the class at the same time if we buy a multiple seats</div><!--end:1647523451487--><><!--begin:1647523539559--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647523539_co>:&nbsp;</b></span>They will have to log in on their own device into their own account</div><!--end:1647523539559--><><!--begin:1647523566665--><div class=\'cv\'><span class=\'notranslate\'><b>Tom<timestamp_1647523566_cv>:&nbsp;</b></span>ok .  Thanks for the information</div><!--end:1647523566665--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can we do the online training at our own pace?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tom!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTom: Hi Tiffany\r\nTiffany: Yes as long as the course is completed within 90 days (before the users end date)\r\nTom: 90 days from date of purchase?\r\nTiffany: from the date the student is assigned or accepts the training into their account\r\nTom: can multiple people do the class at the same time if we buy a multiple seats\r\nTiffany: They will have to log in on their own device into their own account\r\nTom: ok .  Thanks for the information\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('272164326RQ', 1647525797, 1647526396, 2, 23, 6, 4, 0, 0, 0, 0, 4308, 0, 0, 0, 0, 'Johanna', 'jgonzalez@colfaxcorp.net', '12.151.242.116', '608471ac1826ed9ddebf977cec66f7ae', 'Select Area of Inquiry:-_-Other-cus-Company-_-Colfax-cus-', 'is 40 hour hazmat the samething as 40 hour hazwoper class?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>is 40 hour hazmat the samething as 40 hour hazwoper class?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647525800981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525801_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Johanna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647525800981--><><!--begin:1647525929894--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647525805_cv>:&nbsp;</b></span>good and you</div><!--end:1647525929894--><><!--begin:1647525820132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525820_co>:&nbsp;</b></span>I am good thank you</div><!--end:1647525820132--><><!--begin:1647525973792--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647525849_cv>:&nbsp;</b></span>I am looking to send someone to your Chicago location and wanted to know if Hazmat and Hazwoper is the same thing</div><!--end:1647525973792--><><!--begin:1647525860778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525861_co>:&nbsp;</b></span>I am not aware of a 40-Hour HAZMAT class </div><!--end:1647525860778--><><!--begin:1647525997892--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647525873_cv>:&nbsp;</b></span>I think it is.</div><!--end:1647525997892--><><!--begin:1647525879298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525879_co>:&nbsp;</b></span>There is a DOT HAZMAT class which is not the same as the HAZWOPER class</div><!--end:1647525879298--><><!--begin:1647526006547--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647525882_cv>:&nbsp;</b></span>when is your next class in the Chicago area</div><!--end:1647526006547--><><!--begin:1647525918858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525919_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1647525918858--><><!--begin:1647525956265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525956_co>:&nbsp;</b></span>Next week is the next scheduled class in the Chicago, IL location</div><!--end:1647525956265--><><!--begin:1647525962122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525962_co>:&nbsp;</b></span>March 22-25, 2022</div><!--end:1647525962122--><><!--begin:1647525967250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647525967_co>:&nbsp;</b></span>4/10 hour days</div><!--end:1647525967250--><><!--begin:1647526106052--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647525981_cv>:&nbsp;</b></span>where is the location at</div><!--end:1647526106052--><><!--begin:1647526024349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526024_co>:&nbsp;</b></span>The location we are currently scheduled to lease is 900 N Wood Dale Rd, Wood Dale, IL 60191</div><!--end:1647526024349--><><!--begin:1647526321304--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647526197_cv>:&nbsp;</b></span>ok thank for your help</div><!--end:1647526321304--><><!--begin:1647526212347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526212_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1647526212347--><><!--begin:1647526431456--><div class=\'cv\'><span class=\'notranslate\'><b>Johanna<timestamp_1647526307_cv>:&nbsp;</b></span>no thank you</div><!--end:1647526431456--><><!--begin:1647526333986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526334_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1647526333986--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'is 40 hour hazmat the samething as 40 hour hazwoper class?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Johanna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohanna: good and you\r\nTiffany: I am good thank you\r\nJohanna: I am looking to send someone to your Chicago location and wanted to know if Hazmat and Hazwoper is the same thing\r\nTiffany: I am not aware of a 40-Hour HAZMAT class \r\nJohanna: I think it is.\r\nTiffany: There is a DOT HAZMAT class which is not the same as the HAZWOPER class\r\nJohanna: when is your next class in the Chicago area\r\nTiffany: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany: Next week is the next scheduled class in the Chicago, IL location\r\nTiffany: March 22-25, 2022\r\nTiffany: 4/10 hour days\r\nJohanna: where is the location at\r\nTiffany: The location we are currently scheduled to lease is 900 N Wood Dale Rd, Wood Dale, IL 60191\r\nJohanna: ok thank for your help\r\nTiffany: Is there anything else I can assist you with today?\r\nJohanna: no thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('272165350WX', 1647526824, 1647527036, 2, 23, 9, 5, 0, 0, 5, 0, 2641, 0, 0, 0, 0, 'Lisa', 'lisa.murfitt@milliporesigma.com', '69.145.187.122', '04c4e2c7e0f6eff877396f7b229ba48d', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-MilliporeSigma-cus-', 'I am looking for a hands on class in Denver to complete my 40 Hazwoper training but I am not sure how to find dates for available classes.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for a hands on class in Denver to complete my 40 Hazwoper training but I am not sure how to find dates for available classes.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647526827017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526827_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lisa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647526827017--><><!--begin:1647526880932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526881_co>:&nbsp;</b></span>Please use this schedule as a reference for when the hands-on days are scheduled</div><!--end:1647526880932--><><!--begin:1647526881629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526881_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1647526881629--><><!--begin:1647526921081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526921_co>:&nbsp;</b></span>Then to register you will call the office the Monday the week of the class you or the student are interested in attending</div><!--end:1647526921081--><><!--begin:1647526951963--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa<timestamp_1647526952_cv>:&nbsp;</b></span>These registrations all have a fee.  I think the fee should have been covered in the 40 hazwoper.</div><!--end:1647526951963--><><!--begin:1647526992138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647526992_co>:&nbsp;</b></span>You will not register through the website.  You will need to call our office.  </div><!--end:1647526992138--><><!--begin:1647527009077--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa<timestamp_1647527009_cv>:&nbsp;</b></span>Oh I see.  Ok, thank you very much!</div><!--end:1647527009077--><><!--begin:1647527020047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647527020_co>:&nbsp;</b></span>Of course!</div><!--end:1647527020047--><><!--begin:1647527034480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647527034_co>:&nbsp;</b></span>You just submitted order 16559.  We will need the PO emailed into our office in order to finish processing this registration.  I just sent you an email request for this</div><!--end:1647527034480--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking for a hands on class in Denver to complete my 40 Hazwoper training but I am not sure how to find dates for available classes.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lisa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Please use this schedule as a reference for when the hands-on days are scheduled\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Then to register you will call the office the Monday the week of the class you or the student are interested in attending\r\nLisa: These registrations all have a fee.  I think the fee should have been covered in the 40 hazwoper.\r\nTiffany: You will not register through the website.  You will need to call our office.  \r\nLisa: Oh I see.  Ok, thank you very much!\r\nTiffany: Of course!\r\nTiffany: You just submitted order 16559.  We will need the PO emailed into our office in order to finish processing this registration.  I just sent you an email request for this\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('272167614XW', 1647529093, 1647529831, 2, 23, 13, 9, 0, 0, 5, 0, 6468, 0, 0, 0, 0, 'Rick Price', 'rprice@4nsi.com', '12.17.254.162', 'f364e94dce8b41204a6b17a344ca3197', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-North Star Imaging-cus-', 'I\'m trying to reschedule due to a canceled live session. I\'m not able to get through at 800-711-2706. Is there another number I can call to talk to someone?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to reschedule due to a canceled live session. I\'m not able to get through at 800-711-2706. Is there another number I can call to talk to someone?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647529094677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529094_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rick Price</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647529094677--><><!--begin:1647529144288--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529144_cv>:&nbsp;</b></span>I&#39;m just dandy, Tiffany. How are you?</div><!--end:1647529144288--><><!--begin:1647529156875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529157_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1647529156875--><><!--begin:1647529188436--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529188_cv>:&nbsp;</b></span>Did you get my question?</div><!--end:1647529188436--><><!--begin:1647529188980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529189_co>:&nbsp;</b></span>You can reschedule through the chat if you would like.  Our power is out at the office so phone lines are down.  I am remote so I can assist with most things.</div><!--end:1647529188980--><><!--begin:1647529229030--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529229_cv>:&nbsp;</b></span>That makes so much sense. I also tried to call a local 303 number and couldn&#39;t get through.</div><!--end:1647529229030--><><!--begin:1647529242516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529242_co>:&nbsp;</b></span>Yes I did get the question</div><!--end:1647529242516--><><!--begin:1647529246327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529246_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1647529246327--><><!--begin:1647529291068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529291_co>:&nbsp;</b></span>I see we cancelled the DOT class in Orlando when and where you you like to be rescheduled into?</div><!--end:1647529291068--><><!--begin:1647529307771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529308_co>:&nbsp;</b></span>We also have online and virtual instructor led training classes available</div><!--end:1647529307771--><><!--begin:1647529308842--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529308_cv>:&nbsp;</b></span>Can I do it online?</div><!--end:1647529308842--><><!--begin:1647529353090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529353_co>:&nbsp;</b></span>Yes I can r/s you into the online course.  You will have 90 days to complete the course online</div><!--end:1647529353090--><><!--begin:1647529378320--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529378_cv>:&nbsp;</b></span>As I recall, when I first enrolled, I couldn&#39;t do it online for some reason... I&#39;ve never taken the training before and I also need to take IATA.</div><!--end:1647529378320--><><!--begin:1647529452427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529452_co>:&nbsp;</b></span>I can reschedule you into the online course.  I am not sure why you could not do it before.  You would need to register for IATA separately to pay the course cost</div><!--end:1647529452427--><><!--begin:1647529464839--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529464_cv>:&nbsp;</b></span>I registered for IATA online, but I couldn&#39;t do that unless I took the Hazmat course first, correct?</div><!--end:1647529464839--><><!--begin:1647529498322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529498_co>:&nbsp;</b></span>Oh yes as our IATA online is currently built as an add on to the DOT</div><!--end:1647529498322--><><!--begin:1647529500678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529500_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/iata-dangerous-goods-transportation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/iata-dangerous-goods-transportation</a></div><!--end:1647529500678--><><!--begin:1647529514038--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529514_cv>:&nbsp;</b></span>Maybe it was that someone on my end thought I should take it in person...</div><!--end:1647529514038--><><!--begin:1647529537908--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529538_cv>:&nbsp;</b></span>I&#39;m already registered for IATA, just haven;t done it yet because I was awaiting to do the other class first.</div><!--end:1647529537908--><><!--begin:1647529548410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529548_co>:&nbsp;</b></span>I will get your DOT rescheduled into the online shortly and then send you email to follow to create your account and log in.  </div><!--end:1647529548410--><><!--begin:1647529562291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529562_co>:&nbsp;</b></span>Or just log in if you already have your account created</div><!--end:1647529562291--><><!--begin:1647529569832--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529569_cv>:&nbsp;</b></span>Perfect.</div><!--end:1647529569832--><><!--begin:1647529600651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529600_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1647529600651--><><!--begin:1647529697737--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529697_cv>:&nbsp;</b></span>I think I&#39;m good</div><!--end:1647529697737--><><!--begin:1647529728459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647529728_co>:&nbsp;</b></span>I have started the reschedule and you should have received an email from the system</div><!--end:1647529728459--><><!--begin:1647529742200--><div class=\'cv\'><span class=\'notranslate\'><b>Rick Price<timestamp_1647529742_cv>:&nbsp;</b></span>Got it. Thanks.</div><!--end:1647529742200--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to reschedule due to a canceled live session. I\'m not able to get through at 800-711-2706. Is there another number I can call to talk to someone?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rick Price!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRick Price: I&#39;m just dandy, Tiffany. How are you?\r\nTiffany: I am good thank you!\r\nRick Price: Did you get my question?\r\nTiffany: You can reschedule through the chat if you would like.  Our power is out at the office so phone lines are down.  I am remote so I can assist with most things.\r\nRick Price: That makes so much sense. I also tried to call a local 303 number and couldn&#39;t get through.\r\nTiffany: Yes I did get the question\r\nTiffany: I am looking you up now\r\nTiffany: I see we cancelled the DOT class in Orlando when and where you you like to be rescheduled into?\r\nTiffany: We also have online and virtual instructor led training classes available\r\nRick Price: Can I do it online?\r\nTiffany: Yes I can r/s you into the online course.  You will have 90 days to complete the course online\r\nRick Price: As I recall, when I first enrolled, I couldn&#39;t do it online for some reason... I&#39;ve never taken the training before and I also need to take IATA.\r\nTiffany: I can reschedule you into the online course.  I am not sure why you could not do it before.  You would need to register for IATA separately to pay the course cost\r\nRick Price: I registered for IATA online, but I couldn&#39;t do that unless I took the Hazmat course first, correct?\r\nTiffany: Oh yes as our IATA online is currently built as an add on to the DOT\r\nTiffany: https://csregs.com/collections/online-training/products/iata-dangerous-goods-transportation\r\nRick Price: Maybe it was that someone on my end thought I should take it in person...\r\nRick Price: I&#39;m already registered for IATA, just haven;t done it yet because I was awaiting to do the other class first.\r\nTiffany: I will get your DOT rescheduled into the online shortly and then send you email to follow to create your account and log in.  \r\nTiffany: Or just log in if you already have your account created\r\nRick Price: Perfect.\r\nTiffany: Is there anything else I can assist you with today?\r\nRick Price: I think I&#39;m good\r\nTiffany: I have started the reschedule and you should have received an email from the system\r\nRick Price: Got it. Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2721820268A', 1647543505, 1647543699, 2, 16, 13, 10, 0, 0, 0, 0, 1142, 0, 0, 0, 0, 'Colton Raymond', 'colton.raymond@trwd.com', '107.127.0.29', '410453fbcd3c6dddc8fa134ea74c073d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Tarrant Regional Water District-cus-', 'What time does my class start tomorrow?', '<div class=\'ca\'><div class=\'info_box\'><i>What time does my class start tomorrow?</i></div></div><><div class=\'ca\'><b>Scott</b> has joined the chat.</div><><!--begin:1647543523487--><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1647543523_co>:&nbsp;</b></span>Good Day!  What city are you going to be training in?</div><!--end:1647543523487--><><!--begin:1647543551661--><div class=\'cv\'><span class=\'notranslate\'><b>Colton Raymond<timestamp_1647543551_cv>:&nbsp;</b></span>Dallas. In person portion of HAZWOPER</div><!--end:1647543551661--><><!--begin:1647543618711--><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1647543618_co>:&nbsp;</b></span>let me check</div><!--end:1647543618711--><><!--begin:1647543649018--><div class=\'co\'><span class=\'notranslate\'><b>Scott<timestamp_1647543649_co>:&nbsp;</b></span>the class starts at 8AM</div><!--end:1647543649018--><><!--begin:1647543698053--><div class=\'cv\'><span class=\'notranslate\'><b>Colton Raymond<timestamp_1647543699_cv>:&nbsp;</b></span>Thank you</div><!--end:1647543698053--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'What time does my class start tomorrow?\r\nScott has joined the chat.\r\nScott: Good Day!  What city are you going to be training in?\r\nColton Raymond: Dallas. In person portion of HAZWOPER\r\nScott: let me check\r\nScott: the class starts at 8AM\r\nColton Raymond: Thank you\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('272533818N2', 1647895307, 1647895659, 2, 23, 24, 4, 0, 0, 0, 0, 6642, 0, 0, 0, 0, 'Matt', 'mnorcott@dudek.com', '45.29.69.216', '21d00427c2b38646f6f71ae172c526d9', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Dudek-cus-', 'Schedule in person training', '<div class=\'ca\'><div class=\'info_box\'><i>Schedule in person training</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647895311109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895311_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647895311109--><><!--begin:1647895321243--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895321_cv>:&nbsp;</b></span>Hey there Tiffany doing well!</div><!--end:1647895321243--><><!--begin:1647895324398--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895324_cv>:&nbsp;</b></span>hope you are too</div><!--end:1647895324398--><><!--begin:1647895328048--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895328_cv>:&nbsp;</b></span>i had a quick question</div><!--end:1647895328048--><><!--begin:1647895342158--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895342_cv>:&nbsp;</b></span>I completed the online 40 hour Hazwoper training</div><!--end:1647895342158--><><!--begin:1647895349428--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895349_cv>:&nbsp;</b></span>and need to schedule the in person part</div><!--end:1647895349428--><><!--begin:1647895363422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895363_co>:&nbsp;</b></span>Please use the 8<a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1647895363422--><><!--begin:1647895364377--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895364_cv>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1647895364377--><><!--begin:1647895381928--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895382_cv>:&nbsp;</b></span>So the annual refresher is the same thing?</div><!--end:1647895381928--><><!--begin:1647895388888--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895389_cv>:&nbsp;</b></span>even if its my first time?</div><!--end:1647895388888--><><!--begin:1647895410076--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895410_cv>:&nbsp;</b></span>and with this 8 hour class and the 40 hour online part i will be fully certified right?</div><!--end:1647895410076--><><!--begin:1647895448957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895448_co>:&nbsp;</b></span>It is held at the same time but is not the same thing.  8-Hour student are not required to complete the dress out portion.  </div><!--end:1647895448957--><><!--begin:1647895474468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895474_co>:&nbsp;</b></span>Yes as long as you have passed your final exam with a 70% or better.  </div><!--end:1647895474468--><><!--begin:1647895499196--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895499_cv>:&nbsp;</b></span>Ok just checking bc in the cart i see this 	<br>8-HOUR HAZWOPER ANNUAL REFRESHER — APRIL 8, 2022 (SACRAMENTO CA)</div><!--end:1647895499196--><><!--begin:1647895510694--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895510_cv>:&nbsp;</b></span>and want to make sure that is correct for what i need</div><!--end:1647895510694--><><!--begin:1647895539810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895539_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.</div><!--end:1647895539810--><><!--begin:1647895582260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895582_co>:&nbsp;</b></span>In order to register for the hands-on class please call our office the Monday before the class you are interested in. We will you to the dress-out list and if the class confirms we will send a confirmation email with class details. This email will be sent on Tuesday the week of the class.<br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.</div><!--end:1647895582260--><><!--begin:1647895609803--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895609_cv>:&nbsp;</b></span>oh ok gotcha thank you</div><!--end:1647895609803--><><!--begin:1647895622512--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895622_cv>:&nbsp;</b></span>i will call on April 4th</div><!--end:1647895622512--><><!--begin:1647895647004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647895646_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1647895647004--><><!--begin:1647895658342--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1647895658_cv>:&nbsp;</b></span>nope that is it thank you</div><!--end:1647895658342--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Schedule in person training\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: Hey there Tiffany doing well!\r\nMatt: hope you are too\r\nMatt: i had a quick question\r\nMatt: I completed the online 40 hour Hazwoper training\r\nMatt: and need to schedule the in person part\r\nTiffany: Please use the 8https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nMatt: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nMatt: So the annual refresher is the same thing?\r\nMatt: even if its my first time?\r\nMatt: and with this 8 hour class and the 40 hour online part i will be fully certified right?\r\nTiffany: It is held at the same time but is not the same thing.  8-Hour student are not required to complete the dress out portion.  \r\nTiffany: Yes as long as you have passed your final exam with a 70% or better.  \r\nMatt: Ok just checking bc in the cart i see this 	8-HOUR HAZWOPER ANNUAL REFRESHER — APRIL 8, 2022 (SACRAMENTO CA)\r\nMatt: and want to make sure that is correct for what i need\r\nTiffany: Do not register for the 8-Hour HAZWOPER Refresher through the website.\r\nTiffany: In order to register for the hands-on class please call our office the Monday before the class you are interested in. We will you to the dress-out list and if the class confirms we will send a confirmation email with class details. This email will be sent on Tuesday the week of the class.If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.\r\nMatt: oh ok gotcha thank you\r\nMatt: i will call on April 4th\r\nTiffany: Is there anything else I can assist you with today?\r\nMatt: nope that is it thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('272611044R2', 1647972519, 1647972811, 2, 23, 10, 5, 0, 0, 5, 0, 3825, 273, 0, 0, 0, 'Karen Eliason', 'keliason@higgins-and-associates.com', '96.81.61.41', '90af423ecb033d229b52867c72f6e743', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Higgins and Associates, LLC-cus-', 'I signed up to take the H2S course and it is saying it was set up by a different user. Not sure how that happened.', '<div class=\'ca\'><div class=\'info_box\'><i>I signed up to take the H2S course and it is saying it was set up by a different user. Not sure how that happened.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1647972521814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972521_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Karen Eliason</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1647972521814--><><!--begin:1647972532509--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972532_cv>:&nbsp;</b></span>I am good, yourself? </div><!--end:1647972532509--><><!--begin:1647972558624--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972558_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1647972558624--><><!--begin:1647972566913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972566_co>:&nbsp;</b></span><br>One moment while I look you uo</div><!--end:1647972566913--><><!--begin:1647972570993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972571_co>:&nbsp;</b></span>Do you have an order number</div><!--end:1647972570993--><><!--begin:1647972587005--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972587_cv>:&nbsp;</b></span>Yes Order 16509</div><!--end:1647972587005--><><!--begin:1647972595217--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972595_cv>:&nbsp;</b></span>completed on March 14</div><!--end:1647972595217--><><!--begin:1647972638137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972638_co>:&nbsp;</b></span>Yes I see you purchased the training but no one is assigned to it.  I can add it into your account now so you can start training.  </div><!--end:1647972638137--><><!--begin:1647972648790--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972648_cv>:&nbsp;</b></span>ohh ok, that would be great. thank you</div><!--end:1647972648790--><><!--begin:1647972756003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972756_co>:&nbsp;</b></span>If you are logged in now you may need to refresh to see it</div><!--end:1647972756003--><><!--begin:1647972774727--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972774_cv>:&nbsp;</b></span>fantastic, I just saw it in my email</div><!--end:1647972774727--><><!--begin:1647972787665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972787_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1647972787665--><><!--begin:1647972789000--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972789_cv>:&nbsp;</b></span>Thank you very much!</div><!--end:1647972789000--><><!--begin:1647972794446--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972794_cv>:&nbsp;</b></span>Not today! Thank you! </div><!--end:1647972794446--><><!--begin:1647972797044--><div class=\'cv\'><span class=\'notranslate\'><b>Karen Eliason<timestamp_1647972797_cv>:&nbsp;</b></span>have a wonderful day!</div><!--end:1647972797044--><><!--begin:1647972800875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1647972800_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1647972800875--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I signed up to take the H2S course and it is saying it was set up by a different user. Not sure how that happened.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Karen Eliason!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaren Eliason: I am good, yourself? \r\nTiffany: I am good thank you.\r\nTiffany: One moment while I look you uo\r\nTiffany: Do you have an order number\r\nKaren Eliason: Yes Order 16509\r\nKaren Eliason: completed on March 14\r\nTiffany: Yes I see you purchased the training but no one is assigned to it.  I can add it into your account now so you can start training.  \r\nKaren Eliason: ohh ok, that would be great. thank you\r\nTiffany: If you are logged in now you may need to refresh to see it\r\nKaren Eliason: fantastic, I just saw it in my email\r\nTiffany: Is there anything else I can assist you with today?\r\nKaren Eliason: Thank you very much!\r\nKaren Eliason: Not today! Thank you! \r\nKaren Eliason: have a wonderful day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2726796452K', 1648041116, 1648041237, 2, 23, 6, 4, 0, 0, 0, 0, 1741, 0, 0, 0, 0, 'Robert Reedy', 'scott.reedy@tprfmtn.com', '12.180.75.242', 'b90f9b6acc43efcb9b6aa0825be0c29c', 'Select Area of Inquiry:-_-Other-cus-Company-_-TFT-cus-', 'A couple of months ago, I inquired about taking the annual Hazardous Waste Management refresher course.   I was told this was unavailable, but would be back online soon.  Has this course been re-established?  I am going to need to ship waste soon, so if this isn\'t available I will need to go somewhere else to do this training. ', '<div class=\'ca\'><div class=\'info_box\'><i>A couple of months ago, I inquired about taking the annual Hazardous Waste Management refresher course.   I was told this was unavailable, but would be back online soon.  Has this course been re-established?  I am going to need to ship waste soon, so if this isn\'t available I will need to go somewhere else to do this training. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648041120062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648041120_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Reedy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648041120062--><><!--begin:1648041133359--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Reedy<timestamp_1648041134_cv>:&nbsp;</b></span>Ok.   </div><!--end:1648041133359--><><!--begin:1648041194981--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Reedy<timestamp_1648041195_cv>:&nbsp;</b></span>Is this course available now?</div><!--end:1648041194981--><><!--begin:1648041214041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648041213_co>:&nbsp;</b></span>Unfortunately we do not have that course available at this time.  You can either complete the full initial training with us once again this year or as you said complete the training elsewhere for this year.  </div><!--end:1648041214041--><><!--begin:1648041234502--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Reedy<timestamp_1648041235_cv>:&nbsp;</b></span>Thank you for your time.</div><!--end:1648041234502--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'A couple of months ago, I inquired about taking the annual Hazardous Waste Management refresher course.   I was told this was unavailable, but would be back online soon.  Has this course been re-established?  I am going to need to ship waste soon, so if this isn\'t available I will need to go somewhere else to do this training. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert Reedy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Reedy: Ok.   \r\nRobert Reedy: Is this course available now?\r\nTiffany: Unfortunately we do not have that course available at this time.  You can either complete the full initial training with us once again this year or as you said complete the training elsewhere for this year.  \r\nRobert Reedy: Thank you for your time.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('272692520GG', 1648054010, 1648054298, 2, 23, 24, 4, 0, 0, 0, 0, 2156, 0, 0, 0, 0, 'Matthew', 'matthew.burak@wsp.com', '75.69.12.82', '4db162557e8efa6b130b4dd7fdc9d7db', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP-cus-', 'I registered for the 40 HR HAZWOPER training in Windsor Locks, CT from 4/5 through 4/8.  What time should I arrive?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for the 40 HR HAZWOPER training in Windsor Locks, CT from 4/5 through 4/8.  What time should I arrive?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648054013880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648054013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matthew</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648054013880--><><!--begin:1648054025608--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1648054024_cv>:&nbsp;</b></span>good thanks</div><!--end:1648054025608--><><!--begin:1648054132128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648054140_co>:&nbsp;</b></span>Start time is 800am and the class runs approximately 10 hours each day so end time is approximately 600pm</div><!--end:1648054132128--><><!--begin:1648054162049--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1648054161_cv>:&nbsp;</b></span>Very good thank you</div><!--end:1648054162049--><><!--begin:1648054199194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648054198_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1648054199194--><><!--begin:1648054213902--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1648054213_cv>:&nbsp;</b></span>no, thanks agsian</div><!--end:1648054213902--><><!--begin:1648054245365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648054245_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648054245365--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I registered for the 40 HR HAZWOPER training in Windsor Locks, CT from 4/5 through 4/8.  What time should I arrive?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matthew!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatthew: good thanks\r\nTiffany: Start time is 800am and the class runs approximately 10 hours each day so end time is approximately 600pm\r\nMatthew: Very good thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMatthew: no, thanks agsian\r\nTiffany: My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('272861266H9', 1648222754, 1648223027, 2, 23, 23, 4, 0, 0, 5, 0, 3236, 0, 0, 0, 0, 'Amanda Stiltner', 'amanda.stiltner@aptim.com', '72.85.50.174', '6f3a8def998a9b56b4a7bbdfb06260f2', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'How do I sign up for the Hands-on training portion of the Hybrid 40 hour OSHA HAZWOPER?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>How do I sign up for the Hands-on training portion of the Hybrid 40 hour OSHA HAZWOPER?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648222758288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648222758_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda Stiltner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648222758288--><><!--begin:1648222767969--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Stiltner<timestamp_1648222767_cv>:&nbsp;</b></span>Good</div><!--end:1648222767969--><><!--begin:1648222819736--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648222819_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. </div><!--end:1648222819736--><><!--begin:1648222861095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648222861_co>:&nbsp;</b></span>Please use the <br> <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.</div><!--end:1648222861095--><><!--begin:1648222945575--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Stiltner<timestamp_1648222945_cv>:&nbsp;</b></span>is the email address I would email be <a href=\'mailto:CustomerService@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>CustomerService@csregs.com</a>?</div><!--end:1648222945575--><><!--begin:1648222952782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648222952_co>:&nbsp;</b></span>Yes</div><!--end:1648222952782--><><!--begin:1648222963427--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Stiltner<timestamp_1648222963_cv>:&nbsp;</b></span>Thank You!</div><!--end:1648222963427--><><!--begin:1648222980245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648222980_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648222980245--><><!--begin:1648222990547--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Stiltner<timestamp_1648222990_cv>:&nbsp;</b></span>That is all.  Have a good weekend.</div><!--end:1648222990547--><><!--begin:1648223023716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648223023_co>:&nbsp;</b></span>You as well!!</div><!--end:1648223023716--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I sign up for the Hands-on training portion of the Hybrid 40 hour OSHA HAZWOPER?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amanda Stiltner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda Stiltner: Good\r\nTiffany: The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. \r\nTiffany: Please use the  https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.\r\nAmanda Stiltner: is the email address I would email be mailto:CustomerService@csregs.com?\r\nTiffany: Yes\r\nAmanda Stiltner: Thank You!\r\nTiffany: Is there anything else I can assist you with today?\r\nAmanda Stiltner: That is all.  Have a good weekend.\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('27286988683', 1648231369, 1648232413, 2, 23, 18, 16, 0, 0, 0, 0, 5798, 0, 0, 0, 0, 'Tais', 'tais918@gmail.com', '198.255.183.82', 'd98f0e00b6dfa04e3e3ff84322391716', 'Question Type-_-Content-cus-Online Course Name-_-HAZWOPER 40H-cus-Chapter Name-_-Material Handling, Storage, Use and Disposal-cus-', 'It froze in one of the questions in the assessment. I tried to restart and use in a different device, but it still did not work. what should i do?', '<div class=\'ca\'><div class=\'info_box\'><i>It froze in one of the questions in the assessment. I tried to restart and use in a different device, but it still did not work. what should i do?</i></div></div><><div class=\'ca\'><b>Miguel</b> has joined the chat.</div><><!--begin:1648231405056--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648231405_co>:&nbsp;</b></span>hello! :-)</div><!--end:1648231405056--><><!--begin:1648231504891--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648231505_co>:&nbsp;</b></span>I see your issue...um, I&#39;d say that freezing up can certainly happen for many reasons, but I wouldn&#39;t try to change to use a different device unless restarting just didnt resolve the issue...did u try to retsrt several times with same result, and is why u switched?</div><!--end:1648231504891--><><!--begin:1648231669896--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648231667_cv>:&nbsp;</b></span>yes, exactly </div><!--end:1648231669896--><><!--begin:1648231690702--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648231690_co>:&nbsp;</b></span>Oh ok</div><!--end:1648231690702--><><!--begin:1648231724957--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648231725_co>:&nbsp;</b></span>..then, may I please transfer you to my colleague Tiffany? She handles Tech Support, she canhelp u better than me..is that ok? :-)</div><!--end:1648231724957--><><!--begin:1648231746859--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648231744_cv>:&nbsp;</b></span>yes, that is okay</div><!--end:1648231746859--><><!--begin:1648231762115--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648231759_cv>:&nbsp;</b></span>thank you very much</div><!--end:1648231762115--><><!--begin:1648231798106--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648231798_co>:&nbsp;</b></span>Awesome. hang on a sec, and gonna transfer u now. Have a great rest of ur day! </div><!--end:1648231798106--><><restart_router><reset_all><div class=\'ca\'>Transferring chat to <top>(Registration & Customer Service)</top><!--opid:--><!--mapp:--><!--name:--><!--profile_pic:--><!--deptid:2--><!--department:Registration & Customer Service--><!--rtype:2-->.</div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648231872616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648231872_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tais</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648231872616--><><!--begin:1648231950371--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648231947_cv>:&nbsp;</b></span>Hi, i am good, thank you!</div><!--end:1648231950371--><><!--begin:1648231954035--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648231954_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br><br>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1648231954035--><><!--begin:1648232045469--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648232042_cv>:&nbsp;</b></span>thank you!</div><!--end:1648232045469--><><!--begin:1648232077762--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648232075_cv>:&nbsp;</b></span>i saw that the past module do not have a score, should i try to redo the test later? or that is okay?</div><!--end:1648232077762--><><!--begin:1648232110386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648232110_co>:&nbsp;</b></span>It is okay as I have marked you as passed.  You can go back through and redo it if you want to but you are okay to proceed forward.  </div><!--end:1648232110386--><><!--begin:1648232144474--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648232142_cv>:&nbsp;</b></span>perfect, thank you very much</div><!--end:1648232144474--><><!--begin:1648232180865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648232180_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1648232180865--><><!--begin:1648232316114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648232316_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648232316114--><><!--begin:1648232350515--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648232348_cv>:&nbsp;</b></span>thank you vey much</div><!--end:1648232350515--><><!--begin:1648232361326--><div class=\'cv\'><span class=\'notranslate\'><b>Tais<timestamp_1648232358_cv>:&nbsp;</b></span>have a great day as well!! </div><!--end:1648232361326--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It froze in one of the questions in the assessment. I tried to restart and use in a different device, but it still did not work. what should i do?\r\nMiguel has joined the chat.\r\nMiguel: hello! :-)\r\nMiguel: I see your issue...um, I&#39;d say that freezing up can certainly happen for many reasons, but I wouldn&#39;t try to change to use a different device unless restarting just didnt resolve the issue...did u try to retsrt several times with same result, and is why u switched?\r\nTais: yes, exactly \r\nMiguel: Oh ok\r\nMiguel: ..then, may I please transfer you to my colleague Tiffany? She handles Tech Support, she canhelp u better than me..is that ok? :-)\r\nTais: yes, that is okay\r\nTais: thank you very much\r\nMiguel: Awesome. hang on a sec, and gonna transfer u now. Have a great rest of ur day! \r\nTransferring chat to (Registration & Customer Service).\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tais!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTais: Hi, i am good, thank you!\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  I have passed you through the current modules lesson.  You can now proceed forward.\r\nTais: thank you!\r\nTais: i saw that the past module do not have a score, should i try to redo the test later? or that is okay?\r\nTiffany: It is okay as I have marked you as passed.  You can go back through and redo it if you want to but you are okay to proceed forward.  \r\nTais: perfect, thank you very much\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTais: thank you vey much\r\nTais: have a great day as well!! \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273121841Q3', 1648483323, 1648483664, 2, 23, 16, 13, 0, 0, 5, 0, 6145, 0, 0, 0, 0, 'Lisa Murfitt', 'lisa.murfitt@milliporesigma.com', '69.145.187.122', 'dbc3a512b3d0adccd8293ba8f42b1f8e', 'Question Type-_-Exam-cus-Online Course Name-_-IATA - Mode-specific Training Requirements for Packed-cargo Air Consig-cus-Chapter Name-_-Final test-cus-', 'I have completed the online training but the final assessment is still gray.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the online training but the final assessment is still gray.  </i></div></div><><div class=\'ca\'><b>Miguel</b> has joined the chat.</div><><!--begin:1648483365501--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648483365_co>:&nbsp;</b></span>Good morning :-)</div><!--end:1648483365501--><><!--begin:1648483366064--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483366_cv>:&nbsp;</b></span>Good day!</div><!--end:1648483366064--><><!--begin:1648483410751--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648483411_co>:&nbsp;</b></span>May I transfer you over to my tech support colleague, Tiffany? She&#39;ll take care of you better I believe ..is that ok?</div><!--end:1648483410751--><><!--begin:1648483412171--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483412_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=6HPVSwJn6MTR.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/6HPVSwJn6MTR.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>6HPVSwJn6MTR.png</a></div> </div><!--end:1648483412171--><><!--begin:1648483417929--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483418_cv>:&nbsp;</b></span>ok</div><!--end:1648483417929--><><!--begin:1648483460568--><div class=\'co\'><span class=\'notranslate\'><b>Miguel<timestamp_1648483460_co>:&nbsp;</b></span>ok, here you go..have a great rest of your day! :-)</div><!--end:1648483460568--><><div class=\'ca\'>Transferring chat to <top><b>Tiffany</b>  (Registration & Customer Service)</top><!--opid:23--><!--mapp:0--><!--name:Tiffany--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:2--><!--department:Registration & Customer Service-->.</div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648483475261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483475_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lisa Murfitt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648483475261--><><!--begin:1648483484784--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483485_cv>:&nbsp;</b></span>Hello!  Doing well, and you?</div><!--end:1648483484784--><><!--begin:1648483499066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483498_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1648483499066--><><!--begin:1648483508801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483508_co>:&nbsp;</b></span>Looks like you need the password to access the final exam</div><!--end:1648483508801--><><!--begin:1648483525554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483525_co>:&nbsp;</b></span>You will get this password at the hands-on / dress out class you need to attend in person</div><!--end:1648483525554--><><!--begin:1648483551640--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483551_cv>:&nbsp;</b></span>I think that is for the 40 hr Hazwoper. </div><!--end:1648483551640--><><!--begin:1648483582591--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483582_cv>:&nbsp;</b></span>This is a separate training that seems to go with the DOT training I completed.</div><!--end:1648483582591--><><!--begin:1648483597450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483597_co>:&nbsp;</b></span>For your IATA course you need to log an additional 1 min and 33 sec before the final assessment will be unlocked</div><!--end:1648483597450--><><!--begin:1648483608050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483607_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1648483608050--><><!--begin:1648483615134--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483615_cv>:&nbsp;</b></span>Ah ok.  sooo close haha!</div><!--end:1648483615134--><><!--begin:1648483626406--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483626_cv>:&nbsp;</b></span>Thank you for your help!</div><!--end:1648483626406--><><!--begin:1648483634386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483634_co>:&nbsp;</b></span>My pleasure!</div><!--end:1648483634386--><><!--begin:1648483642158--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Murfitt<timestamp_1648483642_cv>:&nbsp;</b></span>Have a good day</div><!--end:1648483642158--><><!--begin:1648483644212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483644_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1648483644212--><><!--begin:1648483662049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648483662_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648483662049--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have completed the online training but the final assessment is still gray.  \r\nMiguel has joined the chat.\r\nMiguel: Good morning :-)\r\nLisa Murfitt: Good day!\r\nMiguel: May I transfer you over to my tech support colleague, Tiffany? She&#39;ll take care of you better I believe ..is that ok?\r\nLisa Murfitt: 6HPVSwJn6MTR.png \r\nLisa Murfitt: ok\r\nMiguel: ok, here you go..have a great rest of your day! :-)\r\nTransferring chat to Tiffany  (Registration & Customer Service).\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lisa Murfitt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLisa Murfitt: Hello!  Doing well, and you?\r\nTiffany: I am good thank you!\r\nTiffany: Looks like you need the password to access the final exam\r\nTiffany: You will get this password at the hands-on / dress out class you need to attend in person\r\nLisa Murfitt: I think that is for the 40 hr Hazwoper. \r\nLisa Murfitt: This is a separate training that seems to go with the DOT training I completed.\r\nTiffany: For your IATA course you need to log an additional 1 min and 33 sec before the final assessment will be unlocked\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nLisa Murfitt: Ah ok.  sooo close haha!\r\nLisa Murfitt: Thank you for your help!\r\nTiffany: My pleasure!\r\nLisa Murfitt: Have a good day\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273223436TR', 1648584924, 1648585092, 2, 23, 23, 5, 0, 0, 5, 0, 3135, 0, 0, 0, 0, 'Leah Moradi', 'leah.moradi@aecom.com', '34.124.94.68', 'c2576cef74fbcda571f6a7b9ea3cc04e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Can I have a list of hands-on training dates in Southern California for the 40-hr HAZWOPER program?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I have a list of hands-on training dates in Southern California for the 40-hr HAZWOPER program?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648584927601--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648584927_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leah Moradi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648584927601--><><!--begin:1648584958081--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Moradi<timestamp_1648584958_cv>:&nbsp;</b></span>I&#39;m great, thank you</div><!--end:1648584958081--><><!--begin:1648584969887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648584969_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. </div><!--end:1648584969887--><><!--begin:1648585008957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648585008_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1648585008957--><><!--begin:1648585048375--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Moradi<timestamp_1648585048_cv>:&nbsp;</b></span>I see, thank you for the link!</div><!--end:1648585048375--><><!--begin:1648585088703--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Moradi<timestamp_1648585088_cv>:&nbsp;</b></span>That&#39;s the only question I had. Thank you for your help. </div><!--end:1648585088703--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can I have a list of hands-on training dates in Southern California for the 40-hr HAZWOPER program?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Leah Moradi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeah Moradi: I&#39;m great, thank you\r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. \r\nTiffany: Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nLeah Moradi: I see, thank you for the link!\r\nLeah Moradi: That&#39;s the only question I had. Thank you for your help. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273293500WK', 1648655010, 1648655801, 2, 23, 44, 8, 0, 0, 0, 0, 1881, 0, 0, 0, 0, 'Andrew Gardner', 'andrew.j.gardner13@gmail.com', '63.235.109.250', 'bf9c31f165a7d84062a5c09db6a686ac', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-ERM-West-cus-', 'I have never received my certificate of completion from attending an in-person session of the 40-hour HAZWOPER training session in Portland, Oregon a few months ago. Can you please supply me with one?', '<div class=\'ca\'><div class=\'info_box\'><i>I have never received my certificate of completion from attending an in-person session of the 40-hour HAZWOPER training session in Portland, Oregon a few months ago. Can you please supply me with one?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648655013254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648655013254--><><!--begin:1648655053742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655053_co>:&nbsp;</b></span>On moment please while I look you up</div><!--end:1648655053742--><><!--begin:1648655174930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655174_co>:&nbsp;</b></span>I show we sent the certificate to class so you should have received the certificate from the instructor at the end of the day.  </div><!--end:1648655174930--><><!--begin:1648655569299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655569_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648655569299--><><!--begin:1648655665986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655665_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648655665986--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have never received my certificate of completion from attending an in-person session of the 40-hour HAZWOPER training session in Portland, Oregon a few months ago. Can you please supply me with one?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: On moment please while I look you up\r\nTiffany: I show we sent the certificate to class so you should have received the certificate from the instructor at the end of the day.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273293746YC', 1648655256, 1648655616, 2, 23, 45, 5, 0, 0, 4, 0, 6678, 0, 0, 0, 0, 'Sarah', 'sbullock@stlcompost.com', '47.50.140.22', 'c4de56e1b21f46bf03106602c8b23c7f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-St. Louis Composting-cus-', 'What is the difference between the \"Online/Hands-On Training - Hybrid\" class and the \"Online Training - Standard w/Hands on Training\" class?  We have a job that will start on April 18th and need to get 1-2 employee(s) trained prior to the start of the project.  We are willing to send them to training but would prefer it to be local.', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the \"Online/Hands-On Training - Hybrid\" class and the \"Online Training - Standard w/Hands on Training\" class?  We have a job that will start on April 18th and need to get 1-2 employee(s) trained prior to the start of the project.  We are willing to send them to training but would prefer it to be local.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648655259016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655258_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648655259016--><><!--begin:1648655272768--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655272_cv>:&nbsp;</b></span>I&#39;m good</div><!--end:1648655272768--><><!--begin:1648655275770--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655275_cv>:&nbsp;</b></span>How are you?</div><!--end:1648655275770--><><!--begin:1648655276466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655276_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1648655276466--><><!--begin:1648655282956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655282_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1648655282956--><><!--begin:1648655330387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655330_co>:&nbsp;</b></span>Please use the follow link as a reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1648655330387--><><!--begin:1648655350828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655350_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1648655350828--><><!--begin:1648655356399--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655356_cv>:&nbsp;</b></span>With the hybrid course, would we need to register for the hands on training?</div><!--end:1648655356399--><><!--begin:1648655368735--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655368_cv>:&nbsp;</b></span>okay</div><!--end:1648655368735--><><!--begin:1648655441456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655441_co>:&nbsp;</b></span>Per OSHA regulations there is a hands-on portion requirement to be fully certified.  You do not have to complete this portion when registered for the 40-Hour Hybrid online course with Compliance Solutions if you want to complete it in house and document it that would be up to you.</div><!--end:1648655441456--><><!--begin:1648655441488--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655441_cv>:&nbsp;</b></span>so potentially, the class could be filled and our employee would have to attend a different hands-on training date/location?</div><!--end:1648655441488--><><!--begin:1648655479858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655479_co>:&nbsp;</b></span>Yes and the class could be cancelled due to lack of registrations.</div><!--end:1648655479858--><><!--begin:1648655552934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655552_co>:&nbsp;</b></span>I would suggest the hybrid course if you are able to complete the hands-on portion requirement in house. With the standard version student would have to complete the hands-on training with us in order to complete the exam afterwards online.</div><!--end:1648655552934--><><!--begin:1648655572949--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655573_cv>:&nbsp;</b></span>okay</div><!--end:1648655572949--><><!--begin:1648655579973--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655580_cv>:&nbsp;</b></span>Thank you for the information</div><!--end:1648655579973--><><!--begin:1648655582634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655582_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648655582634--><><!--begin:1648655592821--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655592_cv>:&nbsp;</b></span>I don&#39;t think so</div><!--end:1648655592821--><><!--begin:1648655601557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648655601_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648655601557--><><!--begin:1648655611404--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1648655611_cv>:&nbsp;</b></span>You as well!</div><!--end:1648655611404--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the difference between the \"Online/Hands-On Training - Hybrid\" class and the \"Online Training - Standard w/Hands on Training\" class?  We have a job that will start on April 18th and need to get 1-2 employee(s) trained prior to the start of the project.  We are willing to send them to training but would prefer it to be local.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah: I&#39;m good\r\nSarah: How are you?\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany: I am good thank you!\r\nTiffany: Please use the follow link as a reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nSarah: With the hybrid course, would we need to register for the hands on training?\r\nSarah: okay\r\nTiffany: Per OSHA regulations there is a hands-on portion requirement to be fully certified.  You do not have to complete this portion when registered for the 40-Hour Hybrid online course with Compliance Solutions if you want to complete it in house and document it that would be up to you.\r\nSarah: so potentially, the class could be filled and our employee would have to attend a different hands-on training date/location?\r\nTiffany: Yes and the class could be cancelled due to lack of registrations.\r\nTiffany: I would suggest the hybrid course if you are able to complete the hands-on portion requirement in house. With the standard version student would have to complete the hands-on training with us in order to complete the exam afterwards online.\r\nSarah: okay\r\nSarah: Thank you for the information\r\nTiffany: Is there anything else I can assist you with today?\r\nSarah: I don&#39;t think so\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nSarah: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273372347VV', 1648733821, 1648734767, 2, 23, 9, 4, 0, 0, 0, 0, 2892, 0, 0, 0, 0, 'TERRIE', 'TSWANSON@APEXCOS.COM', '75.91.227.190', '4bbd628748f1299ae8f387c0f1c6786e', 'Select Area of Inquiry:-_-Other-cus-Company-_-APEX COMPANIES, LLC-cus-', 'Do you have any of the confined space entry VILT scheduled in April or first week of May?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have any of the confined space entry VILT scheduled in April or first week of May?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648733824989--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648733824_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>TERRIE</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648733824989--><><!--begin:1648733854576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648733854_co>:&nbsp;</b></span>our next VILT Confined Space class is scheduled for 04/25/2022</div><!--end:1648733854576--><><!--begin:1648733735569--><div class=\'cv\'><span class=\'notranslate\'><b>TERRIE<timestamp_1648733875_cv>:&nbsp;</b></span>Great.  Is there an online registration portal?</div><!--end:1648733735569--><><!--begin:1648733934588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648733934_co>:&nbsp;</b></span>Yes please register through our website at <a href=\'https://csregs.com/collections/virtual-training/products/confined-space-entry-virtual-instructor-led-training-vilt\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/virtual-training/products/confined-space-entry-virtual-instructor-led-training-vilt</a></div><!--end:1648733934588--><><!--begin:1648733823056--><div class=\'cv\'><span class=\'notranslate\'><b>TERRIE<timestamp_1648733962_cv>:&nbsp;</b></span>Excellent.  Thank you - I will pass this along to the manager of the employee needing this.  Have a great day.</div><!--end:1648733823056--><><!--begin:1648733965264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648733965_co>:&nbsp;</b></span>Please note there is a date listed for next Monday 04/04/2022 but that class was cancelled due to lack of registrations</div><!--end:1648733965264--><><!--begin:1648733989331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648733989_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1648733989331--><><!--begin:1648733898481--><div class=\'cv\'><span class=\'notranslate\'><b>TERRIE<timestamp_1648734038_cv>:&nbsp;</b></span>Ok - thank you for letting me know that</div><!--end:1648733898481--><><!--begin:1648734050400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648734050_co>:&nbsp;</b></span>Of course!</div><!--end:1648734050400--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you have any of the confined space entry VILT scheduled in April or first week of May?\r\nTiffany has joined the chat.\r\nTiffany: Hi, TERRIE!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: our next VILT Confined Space class is scheduled for 04/25/2022\r\nTERRIE: Great.  Is there an online registration portal?\r\nTiffany: Yes please register through our website at https://csregs.com/collections/virtual-training/products/confined-space-entry-virtual-instructor-led-training-vilt\r\nTERRIE: Excellent.  Thank you - I will pass this along to the manager of the employee needing this.  Have a great day.\r\nTiffany: Please note there is a date listed for next Monday 04/04/2022 but that class was cancelled due to lack of registrations\r\nTiffany: My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nTERRIE: Ok - thank you for letting me know that\r\nTiffany: Of course!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273386623B3', 1648748131, 1648748553, 2, 23, 41, 5, 0, 0, 5, 0, 3410, 0, 0, 0, 0, 'David Ver', 'dave.ver@abbott.com', '98.154.80.170', 'f5eaeb75bc55fe2578a90226950c680f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Immunalysis/Abbott-cus-', 'I have a IATA DG Transortation certificate from you, it expired 3/26/22. I need to re-certify, this was done through my employer. The person who registered me last time is no longer with the company, is there a way to find out how this was paid? My date of issue was 3/26/2020.', '<div class=\'ca\'><div class=\'info_box\'><i>I have a IATA DG Transortation certificate from you, it expired 3/26/22. I need to re-certify, this was done through my employer. The person who registered me last time is no longer with the company, is there a way to find out how this was paid? My date of issue was 3/26/2020.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648748134086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748134_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David Ver</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648748134086--><><!--begin:1648748153344--><div class=\'cv\'><span class=\'notranslate\'><b>David Ver<timestamp_1648748153_cv>:&nbsp;</b></span>Good, and you.</div><!--end:1648748153344--><><!--begin:1648748197608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748197_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1648748197608--><><!--begin:1648748238562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748238_co>:&nbsp;</b></span>Where you previously with Immunalysis?</div><!--end:1648748238562--><><!--begin:1648748287749--><div class=\'cv\'><span class=\'notranslate\'><b>David Ver<timestamp_1648748288_cv>:&nbsp;</b></span>Yes, still am, we have been aquired by Abbott. Immunalysis is still our name.</div><!--end:1648748287749--><><!--begin:1648748322119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748322_co>:&nbsp;</b></span>It was pre-paid by credit card</div><!--end:1648748322119--><><!--begin:1648748357905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748357_co>:&nbsp;</b></span>You can purchase the course on our website here: <a href=\'https://csregs.com/products/iata-dangerous-goods-transportation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/iata-dangerous-goods-transportation</a></div><!--end:1648748357905--><><!--begin:1648748373128--><div class=\'cv\'><span class=\'notranslate\'><b>David Ver<timestamp_1648748373_cv>:&nbsp;</b></span>Ok, thank you </div><!--end:1648748373128--><><!--begin:1648748425847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748425_co>:&nbsp;</b></span>Looks like Erma Abolencia was the last person to purchase this training for you</div><!--end:1648748425847--><><!--begin:1648748434326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748434_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648748434326--><><!--begin:1648748454084--><div class=\'cv\'><span class=\'notranslate\'><b>David Ver<timestamp_1648748454_cv>:&nbsp;</b></span>No, thats it I appreciate it.</div><!--end:1648748454084--><><!--begin:1648748509032--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648748508_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648748509032--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a IATA DG Transortation certificate from you, it expired 3/26/22. I need to re-certify, this was done through my employer. The person who registered me last time is no longer with the company, is there a way to find out how this was paid? My date of issue was 3/26/2020.\r\nTiffany has joined the chat.\r\nTiffany: Hi, David Ver!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid Ver: Good, and you.\r\nTiffany: One moment while I look you up\r\nTiffany: Where you previously with Immunalysis?\r\nDavid Ver: Yes, still am, we have been aquired by Abbott. Immunalysis is still our name.\r\nTiffany: It was pre-paid by credit card\r\nTiffany: You can purchase the course on our website here: https://csregs.com/products/iata-dangerous-goods-transportation\r\nDavid Ver: Ok, thank you \r\nTiffany: Looks like Erma Abolencia was the last person to purchase this training for you\r\nTiffany: Is there anything else I can assist you with today?\r\nDavid Ver: No, thats it I appreciate it.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('27339603053', 1648757503, 1648758103, 1, 23, 8, 4, 0, 0, 5, 0, 4255, 0, 0, 0, 0, 'ronnie ', 'twmestimating@yahoo.com', '71.30.251.142', '7a12d623729c2409395da35b43069a24', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM-cus-Online Course-_-HAZWOPER-cus-', 'Wont let me submit assessment\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Wont let me submit assessment\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648757507225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757507_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ronnie </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648757507225--><><!--begin:1648757512454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757512_co>:&nbsp;</b></span>Can I please have you last name</div><!--end:1648757512454--><><!--begin:1648757520884--><div class=\'cv\'><span class=\'notranslate\'><b>ronnie <timestamp_1648757521_cv>:&nbsp;</b></span>fine Thank you </div><!--end:1648757520884--><><!--begin:1648757524552--><div class=\'cv\'><span class=\'notranslate\'><b>ronnie <timestamp_1648757525_cv>:&nbsp;</b></span>Williams</div><!--end:1648757524552--><><!--begin:1648757734223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757734_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1648757734223--><><!--begin:1648757773215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757773_co>:&nbsp;</b></span>Or possibly to strong of of security/firewall </div><!--end:1648757773215--><><!--begin:1648757784208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757784_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1648757784208--><><!--begin:1648757795816--><div class=\'cv\'><span class=\'notranslate\'><b>ronnie <timestamp_1648757796_cv>:&nbsp;</b></span>was active for the allotted time  using Google Chrome</div><!--end:1648757795816--><><!--begin:1648757848983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757848_co>:&nbsp;</b></span>I have passed you through the current modules lesson. You can now proceed forward into the next module.</div><!--end:1648757848983--><><!--begin:1648757872382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757872_co>:&nbsp;</b></span>After logging an additional 11 minutes in the current of one of the previous modules</div><!--end:1648757872382--><><!--begin:1648757889981--><div class=\'cv\'><span class=\'notranslate\'><b>ronnie <timestamp_1648757890_cv>:&nbsp;</b></span>Thank you</div><!--end:1648757889981--><><!--begin:1648757894102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757894_co>:&nbsp;</b></span>or one of the previous modules/lessons</div><!--end:1648757894102--><><!--begin:1648757903863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757903_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648757903863--><><!--begin:1648757931865--><div class=\'cv\'><span class=\'notranslate\'><b>ronnie <timestamp_1648757932_cv>:&nbsp;</b></span>Not at this time</div><!--end:1648757931865--><><!--begin:1648757948663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648757948_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648757948663--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Wont let me submit assessment\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, ronnie !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Can I please have you last name\r\nronnie : fine Thank you \r\nronnie : Williams\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  \r\nTiffany: Or possibly to strong of of security/firewall \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nronnie : was active for the allotted time  using Google Chrome\r\nTiffany: I have passed you through the current modules lesson. You can now proceed forward into the next module.\r\nTiffany: After logging an additional 11 minutes in the current of one of the previous modules\r\nronnie : Thank you\r\nTiffany: or one of the previous modules/lessons\r\nTiffany: Is there anything else I can assist you with today?\r\nronnie : Not at this time\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273474876XV', 1648836367, 1648836768, 2, 23, 25, 5, 0, 0, 5, 0, 3942, 280, 0, 0, 0, 'Cristy Kessel', 'cristy.kessel@teck.com', '74.82.253.168', '1309d9915147eda0fdd16d5f5edcc50d', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Teck American Incorporated-cus-', 'Hello - I\'m wondering if you\'ll be offering any additional 40 hour HAZWOPER training in Washington and/or Oregon state this year?  thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - I\'m wondering if you\'ll be offering any additional 40 hour HAZWOPER training in Washington and/or Oregon state this year?  thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648836370401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836370_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cristy Kessel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648836370401--><><!--begin:1648836393764--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836394_cv>:&nbsp;</b></span>I&#39;m good thank you.</div><!--end:1648836393764--><><!--begin:1648836445992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836445_co>:&nbsp;</b></span>The next Portland, OR class scheduled is May 17-20, 2022 and the next Seattle (Bothell), WA class is scheduled for May 3-6, 2022</div><!--end:1648836445992--><><!--begin:1648836470132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836470_co>:&nbsp;</b></span>You can view the full schedule that usually shows 90 days of dates here: <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1648836470132--><><!--begin:1648836474863--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836475_cv>:&nbsp;</b></span>thank you.  I was wondering if there would be any offered after May?  is there a good time to check back?</div><!--end:1648836474863--><><!--begin:1648836511109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836511_co>:&nbsp;</b></span>Yes there will be classes scheduled past May</div><!--end:1648836511109--><><!--begin:1648836548339--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836549_cv>:&nbsp;</b></span>ok, thank you.  Should I check back later in April for future dates, or not until May?</div><!--end:1648836548339--><><!--begin:1648836551337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836551_co>:&nbsp;</b></span>One moment and I will see if we have a list I can check</div><!--end:1648836551337--><><!--begin:1648836607116--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836607_cv>:&nbsp;</b></span>thank you.</div><!--end:1648836607116--><><!--begin:1648836631462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836631_co>:&nbsp;</b></span>Seattle, WA 07/05-07/08</div><!--end:1648836631462--><><!--begin:1648836643917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836643_co>:&nbsp;</b></span>Portland, OR 07/26-07/29</div><!--end:1648836643917--><><!--begin:1648836688624--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836689_cv>:&nbsp;</b></span>thank you Tiffany - this is very helpful, I couldn&#39;t make the May dates but I&#39;m sure I can make one of these.  Thank you!</div><!--end:1648836688624--><><!--begin:1648836717921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836717_co>:&nbsp;</b></span>My pleasure!! the next couple class dates after July are Seattle, WA 09/06-09/09 and Portland, OR 09/27-09/30</div><!--end:1648836717921--><><!--begin:1648836726547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1648836726_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1648836726547--><><!--begin:1648836749791--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy Kessel<timestamp_1648836750_cv>:&nbsp;</b></span>No, thank you - that was what I needed.  Appreciated!</div><!--end:1648836749791--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello - I\'m wondering if you\'ll be offering any additional 40 hour HAZWOPER training in Washington and/or Oregon state this year?  thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cristy Kessel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCristy Kessel: I&#39;m good thank you.\r\nTiffany: The next Portland, OR class scheduled is May 17-20, 2022 and the next Seattle (Bothell), WA class is scheduled for May 3-6, 2022\r\nTiffany: You can view the full schedule that usually shows 90 days of dates here: https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nCristy Kessel: thank you.  I was wondering if there would be any offered after May?  is there a good time to check back?\r\nTiffany: Yes there will be classes scheduled past May\r\nCristy Kessel: ok, thank you.  Should I check back later in April for future dates, or not until May?\r\nTiffany: One moment and I will see if we have a list I can check\r\nCristy Kessel: thank you.\r\nTiffany: Seattle, WA 07/05-07/08\r\nTiffany: Portland, OR 07/26-07/29\r\nCristy Kessel: thank you Tiffany - this is very helpful, I couldn&#39;t make the May dates but I&#39;m sure I can make one of these.  Thank you!\r\nTiffany: My pleasure!! the next couple class dates after July are Seattle, WA 09/06-09/09 and Portland, OR 09/27-09/30\r\nTiffany: Is there anything else I can assist you with today?\r\nCristy Kessel: No, thank you - that was what I needed.  Appreciated!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2737276814K', 1649089170, 1649089619, 2, 23, 24, 6, 0, 0, 0, 0, 3040, 0, 0, 0, 0, 'Yolanda Meza', 'ymeza@adcogov.org', '67.230.204.5', 'a44e1d2f2ea45a39391cc4114a367fee', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Adams County Sheriffs Office-cus-', 'I need to cancel a registration for class coming up on April 19 - 22, 2022.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to cancel a registration for class coming up on April 19 - 22, 2022.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649089171731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089171_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yolanda Meza</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649089171731--><><!--begin:1649089186890--><div class=\'cv\'><span class=\'notranslate\'><b>Yolanda Meza<timestamp_1649089187_cv>:&nbsp;</b></span>I&#39;m fine, how are you</div><!--end:1649089186890--><><!--begin:1649089200293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089200_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1649089200293--><><!--begin:1649089206197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089206_co>:&nbsp;</b></span><br>Is the registration for yourself?</div><!--end:1649089206197--><><!--begin:1649089225709--><div class=\'cv\'><span class=\'notranslate\'><b>Yolanda Meza<timestamp_1649089225_cv>:&nbsp;</b></span>No, the registration was for Karin Carroll.</div><!--end:1649089225709--><><!--begin:1649089252862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089252_co>:&nbsp;</b></span>One moment while I loo the student up please</div><!--end:1649089252862--><><!--begin:1649089304590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089304_co>:&nbsp;</b></span>As we are past 24-Hours from the time of placing the order you do not qualify for a refund.</div><!--end:1649089304590--><><!--begin:1649089337359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089337_co>:&nbsp;</b></span>We can reschedule into a future class no fee as we are 15 days in advance of the class start date.</div><!--end:1649089337359--><><!--begin:1649089428683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089428_co>:&nbsp;</b></span>I do see you emailed in earlier today as well.  I can removed Karin from the current class and put her registration on hold/pending reschedule and once she returns from leave you can reach back out about finalizing a date/location for her training.  </div><!--end:1649089428683--><><!--begin:1649089581735--><div class=\'cv\'><span class=\'notranslate\'><b>Yolanda Meza<timestamp_1649089581_cv>:&nbsp;</b></span>To reschedule it would need to be later in the year as September - October.  Thank you </div><!--end:1649089581735--><><!--begin:1649089601967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089601_co>:&nbsp;</b></span>That is fine.  </div><!--end:1649089601967--><><!--begin:1649089619215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649089619_co>:&nbsp;</b></span>I will also reply to your email regarding this</div><!--end:1649089619215--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I need to cancel a registration for class coming up on April 19 - 22, 2022.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Yolanda Meza!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYolanda Meza: I&#39;m fine, how are you\r\nTiffany: I am good thank you.\r\nTiffany: Is the registration for yourself?\r\nYolanda Meza: No, the registration was for Karin Carroll.\r\nTiffany: One moment while I loo the student up please\r\nTiffany: As we are past 24-Hours from the time of placing the order you do not qualify for a refund.\r\nTiffany: We can reschedule into a future class no fee as we are 15 days in advance of the class start date.\r\nTiffany: I do see you emailed in earlier today as well.  I can removed Karin from the current class and put her registration on hold/pending reschedule and once she returns from leave you can reach back out about finalizing a date/location for her training.  \r\nYolanda Meza: To reschedule it would need to be later in the year as September - October.  Thank you \r\nTiffany: That is fine.  \r\nTiffany: I will also reply to your email regarding this\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('273815043G4', 1649176534, 1649176921, 2, 23, 26, 6, 0, 0, 0, 0, 3623, 0, 0, 0, 0, 'Matt', 'mnorcott@dudek.com', '45.29.69.216', 'cae62b3e3ed89dd30bd00c5524fc3894', 'Select Area of Inquiry:-_-Other-cus-Company-_-Dudek-cus-', 'Physical for Dress out class', '<div class=\'ca\'><div class=\'info_box\'><i>Physical for Dress out class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649176536525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649176536_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649176536525--><><!--begin:1649176560699--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176560_cv>:&nbsp;</b></span>Hey Tiffany i think I actually talked to you on the phone yesterday when registering for my class!</div><!--end:1649176560699--><><!--begin:1649176565270--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176565_cv>:&nbsp;</b></span>I am well</div><!--end:1649176565270--><><!--begin:1649176568429--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176568_cv>:&nbsp;</b></span>How are you</div><!--end:1649176568429--><><!--begin:1649176576907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649176576_co>:&nbsp;</b></span>I am good thank you</div><!--end:1649176576907--><><!--begin:1649176598138--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176598_cv>:&nbsp;</b></span>I just got my confirmation email for the hands on class part in Sacramento</div><!--end:1649176598138--><><!--begin:1649176610492--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176610_cv>:&nbsp;</b></span>and It says I need to have completed a physical</div><!--end:1649176610492--><><!--begin:1649176627750--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176627_cv>:&nbsp;</b></span>which i never was told about in advance</div><!--end:1649176627750--><><!--begin:1649176675951--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176676_cv>:&nbsp;</b></span>I do fieldwork all the time and am very active so this should not be a prerequsite. Can you confirm I do not need any documentation of this to proceed?</div><!--end:1649176675951--><><!--begin:1649176722466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649176722_co>:&nbsp;</b></span>You do not need to bring documentation regarding a physical </div><!--end:1649176722466--><><!--begin:1649176757605--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176757_cv>:&nbsp;</b></span>Ok great thank you. </div><!--end:1649176757605--><><!--begin:1649176771375--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176771_cv>:&nbsp;</b></span>Appreciate the help. Also, are there breaks throughout the day?</div><!--end:1649176771375--><><!--begin:1649176802110--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176803_cv>:&nbsp;</b></span>i dont see anything listed in the email</div><!--end:1649176802110--><><!--begin:1649176806829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649176806_co>:&nbsp;</b></span>We will have you sign the waiver to participate in the hands-on exercises. Which is held in a classroom.  Yes there are two short breaks and one lunch break </div><!--end:1649176806829--><><!--begin:1649176829750--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176829_cv>:&nbsp;</b></span>ok good to know thanks!</div><!--end:1649176829750--><><!--begin:1649176909230--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1649176909_cv>:&nbsp;</b></span>have a great day</div><!--end:1649176909230--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Physical for Dress out class\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: Hey Tiffany i think I actually talked to you on the phone yesterday when registering for my class!\r\nMatt: I am well\r\nMatt: How are you\r\nTiffany: I am good thank you\r\nMatt: I just got my confirmation email for the hands on class part in Sacramento\r\nMatt: and It says I need to have completed a physical\r\nMatt: which i never was told about in advance\r\nMatt: I do fieldwork all the time and am very active so this should not be a prerequsite. Can you confirm I do not need any documentation of this to proceed?\r\nTiffany: You do not need to bring documentation regarding a physical \r\nMatt: Ok great thank you. \r\nMatt: Appreciate the help. Also, are there breaks throughout the day?\r\nMatt: i dont see anything listed in the email\r\nTiffany: We will have you sign the waiver to participate in the hands-on exercises. Which is held in a classroom.  Yes there are two short breaks and one lunch break \r\nMatt: ok good to know thanks!\r\nMatt: have a great day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273818206RA', 1649179693, 1649180359, 2, 23, 21, 3, 0, 0, 0, 0, 2316, 0, 0, 0, 0, 'Doug', 'koopd@michigan.gov', '136.181.197.68', '3a88e93d0e96d5964f14ca84c47122a3', 'Select Area of Inquiry:-_-Other-cus-Company-_-State of Michigan RRD-cus-', 'looking at Lansing training. 4 days are indicated. are these set for 10 hour day? I need to determine if this a commuting opportunity (1.5 hrs each way) or overnight accommodations would be the preferred choice.', '<div class=\'ca\'><div class=\'info_box\'><i>looking at Lansing training. 4 days are indicated. are these set for 10 hour day? I need to determine if this a commuting opportunity (1.5 hrs each way) or overnight accommodations would be the preferred choice.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649179698215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649179698_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Doug</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649179698215--><><!--begin:1649179720347--><div class=\'cv\'><span class=\'notranslate\'><b>Doug<timestamp_1649179720_cv>:&nbsp;</b></span>good, thank you.</div><!--end:1649179720347--><><!--begin:1649179775145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649179775_co>:&nbsp;</b></span>One moment please</div><!--end:1649179775145--><><!--begin:1649179957836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649179957_co>:&nbsp;</b></span>Yes 4/10 hour days Tuesday through Friday</div><!--end:1649179957836--><><!--begin:1649180051733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649180051_co>:&nbsp;</b></span>Is there any other questions I can assist you with today?</div><!--end:1649180051733--><><!--begin:1649180102515--><div class=\'cv\'><span class=\'notranslate\'><b>Doug<timestamp_1649180102_cv>:&nbsp;</b></span>do they list a start time and end time</div><!--end:1649180102515--><><!--begin:1649180181382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649180181_co>:&nbsp;</b></span>Start time is usually 8:00am and end time is approximately 6:00pm</div><!--end:1649180181382--><><!--begin:1649180311847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649180311_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1649180311847--><><!--begin:1649180345240--><div class=\'cv\'><span class=\'notranslate\'><b>Doug<timestamp_1649180345_cv>:&nbsp;</b></span>thank you. that was the info I needed</div><!--end:1649180345240--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'looking at Lansing training. 4 days are indicated. are these set for 10 hour day? I need to determine if this a commuting opportunity (1.5 hrs each way) or overnight accommodations would be the preferred choice.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Doug!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDoug: good, thank you.\r\nTiffany: One moment please\r\nTiffany: Yes 4/10 hour days Tuesday through Friday\r\nTiffany: Is there any other questions I can assist you with today?\r\nDoug: do they list a start time and end time\r\nTiffany: Start time is usually 8:00am and end time is approximately 6:00pm\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDoug: thank you. that was the info I needed\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273831865T8', 1649193338, 1649193494, 2, 23, 8, 4, 0, 0, 0, 0, 1886, 0, 0, 0, 0, 'Jasleen Sandhu', 'jasleen@bvtribe.com', '50.255.251.129', 'a7052ee440bdb29d6cb3f3474745f9b8', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Buena Vista Rancheria -cus-', 'I would like to schedule a training for 5 in Sacramento on May 10th, I would like to separate the group if possible and see if we could get a discount because of the group size ', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to schedule a training for 5 in Sacramento on May 10th, I would like to separate the group if possible and see if we could get a discount because of the group size </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649193342402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649193342_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jasleen Sandhu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649193342402--><><!--begin:1649193351979--><div class=\'cv\'><span class=\'notranslate\'><b>Jasleen Sandhu<timestamp_1649193351_cv>:&nbsp;</b></span>Good you? </div><!--end:1649193351979--><><!--begin:1649193360030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649193359_co>:&nbsp;</b></span>I am good thank you</div><!--end:1649193360030--><><!--begin:1649193387342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649193387_co>:&nbsp;</b></span>All students have to be registered and attend the same class date/location in order to receive the multiple seat discount</div><!--end:1649193387342--><><!--begin:1649193457969--><div class=\'cv\'><span class=\'notranslate\'><b>Jasleen Sandhu<timestamp_1649193457_cv>:&nbsp;</b></span>Okay thank you. And the discount applies for groups of 5+? </div><!--end:1649193457969--><><!--begin:1649193479592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649193479_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1649193479592--><><!--begin:1649193494690--><div class=\'cv\'><span class=\'notranslate\'><b>Jasleen Sandhu<timestamp_1649193493_cv>:&nbsp;</b></span>Okay thank you again. </div><!--end:1649193494690--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I would like to schedule a training for 5 in Sacramento on May 10th, I would like to separate the group if possible and see if we could get a discount because of the group size \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jasleen Sandhu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJasleen Sandhu: Good you? \r\nTiffany: I am good thank you\r\nTiffany: All students have to be registered and attend the same class date/location in order to receive the multiple seat discount\r\nJasleen Sandhu: Okay thank you. And the discount applies for groups of 5+? \r\nTiffany: Yes that is correct\r\nJasleen Sandhu: Okay thank you again. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273891589ZR', 1649253076, 1649253367, 2, 23, 21, 3, 0, 0, 5, 0, 2397, 0, 0, 0, 0, 'Seth', 'hburch@ci.ocoee.fl.us', '67.129.173.162', '5829100df5191a1e2340b2342a24b50b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-City of Ocoee-cus-', 'I first received my RCRA and 40hr HAZWOPER certifications in 2017, and followed up with a refresher course in 2018. Due to work and the pandemic I have not been in for a renewal since. May I still undergo a renewal class for both?', '<div class=\'ca\'><div class=\'info_box\'><i>I first received my RCRA and 40hr HAZWOPER certifications in 2017, and followed up with a refresher course in 2018. Due to work and the pandemic I have not been in for a renewal since. May I still undergo a renewal class for both?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649253080581--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649253080_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Seth</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649253080581--><><!--begin:1649253104017--><div class=\'cv\'><span class=\'notranslate\'><b>Seth<timestamp_1649253104_cv>:&nbsp;</b></span>I&#39;m well, and you?</div><!--end:1649253104017--><><!--begin:1649253181204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649253181_co>:&nbsp;</b></span>I am good thank you!  If an annual refresher certification course is not completed for both the the RCRA and 40 Hour HAZWOPER you would need to complete the initial training course again especially since it has been about 4 years since your last refresher.  </div><!--end:1649253181204--><><!--begin:1649253215334--><div class=\'cv\'><span class=\'notranslate\'><b>Seth<timestamp_1649253215_cv>:&nbsp;</b></span>okay. That is what I wanted to check on. Thank you.</div><!--end:1649253215334--><><!--begin:1649253246267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649253246_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with today? </div><!--end:1649253246267--><><!--begin:1649253298879--><div class=\'cv\'><span class=\'notranslate\'><b>Seth<timestamp_1649253299_cv>:&nbsp;</b></span>That was it. Thanks</div><!--end:1649253298879--><><!--begin:1649253307295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649253307_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1649253307295--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I first received my RCRA and 40hr HAZWOPER certifications in 2017, and followed up with a refresher course in 2018. Due to work and the pandemic I have not been in for a renewal since. May I still undergo a renewal class for both?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Seth!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSeth: I&#39;m well, and you?\r\nTiffany: I am good thank you!  If an annual refresher certification course is not completed for both the the RCRA and 40 Hour HAZWOPER you would need to complete the initial training course again especially since it has been about 4 years since your last refresher.  \r\nSeth: okay. That is what I wanted to check on. Thank you.\r\nTiffany: Of course.  Is there anything else I can assist you with today? \r\nSeth: That was it. Thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('273896657VR', 1649258164, 1649258453, 2, 23, 42, 6, 0, 0, 0, 0, 3555, 0, 0, 0, 0, 'Youn Joo Kim', 'kim.younjoo@epa.gov', '71.56.249.188', 'c5354dafe99ffe1581a0e90b752f88aa', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-EPA-cus-', 'What is the schedule like for the hybrid option? Is it self-paced?', '<div class=\'ca\'><div class=\'info_box\'><i>What is the schedule like for the hybrid option? Is it self-paced?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649258166092--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649258166_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Youn Joo Kim</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649258166092--><><!--begin:1649258179053--><div class=\'cv\'><span class=\'notranslate\'><b>Youn Joo Kim<timestamp_1649258178_cv>:&nbsp;</b></span>good</div><!--end:1649258179053--><><!--begin:1649258250557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649258250_co>:&nbsp;</b></span>All online courses are self paced.  You can log in and out at your convenience.  You have 90 days to complete the online portion of the course and pass the final assessment/exam with a 70% or better.  </div><!--end:1649258250557--><><!--begin:1649258306697--><div class=\'cv\'><span class=\'notranslate\'><b>Youn Joo Kim<timestamp_1649258305_cv>:&nbsp;</b></span>That&#39;s great. F</div><!--end:1649258306697--><><!--begin:1649258331266--><div class=\'cv\'><span class=\'notranslate\'><b>Youn Joo Kim<timestamp_1649258330_cv>:&nbsp;</b></span>For the in-class portion, are there certain days (like beginning of the week versus end of the week) spelled out in the schedule?</div><!--end:1649258331266--><><!--begin:1649258339086--><div class=\'cv\'><span class=\'notranslate\'><b>Youn Joo Kim<timestamp_1649258338_cv>:&nbsp;</b></span>I can&#39;t seem to find the exact schedules </div><!--end:1649258339086--><><!--begin:1649258420493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649258420_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1649258420493--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the schedule like for the hybrid option? Is it self-paced?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Youn Joo Kim!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYoun Joo Kim: good\r\nTiffany: All online courses are self paced.  You can log in and out at your convenience.  You have 90 days to complete the online portion of the course and pass the final assessment/exam with a 70% or better.  \r\nYoun Joo Kim: That&#39;s great. F\r\nYoun Joo Kim: For the in-class portion, are there certain days (like beginning of the week versus end of the week) spelled out in the schedule?\r\nYoun Joo Kim: I can&#39;t seem to find the exact schedules \r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273977706K8', 1649339180, 1649339288, 2, 23, 8, 4, 0, 0, 0, 0, 1134, 0, 0, 0, 0, 'Lisa Hamilton', 'lhamilton@njng.com', '65.51.208.2', 'e743f5f0e3b337d93d0091af752849ce', 'Select Area of Inquiry:-_-Other-cus-Company-_-NJ Natural Gas Company-cus-', 'Do you offer a course in-person or on-line for recertification for underground storage tanks?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer a course in-person or on-line for recertification for underground storage tanks?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649339184418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649339184_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lisa Hamilton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649339184418--><><!--begin:1649339196965--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Hamilton<timestamp_1649339197_cv>:&nbsp;</b></span>fine thank you</div><!--end:1649339196965--><><!--begin:1649339254773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649339254_co>:&nbsp;</b></span>I do not believe we do.  </div><!--end:1649339254773--><><!--begin:1649339286671--><div class=\'cv\'><span class=\'notranslate\'><b>Lisa Hamilton<timestamp_1649339286_cv>:&nbsp;</b></span>Thanks. Bye.</div><!--end:1649339286671--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you offer a course in-person or on-line for recertification for underground storage tanks?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lisa Hamilton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLisa Hamilton: fine thank you\r\nTiffany: I do not believe we do.  \r\nLisa Hamilton: Thanks. Bye.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('273978464TW', 1649339938, 1649340753, 2, 23, 9, 4, 0, 0, 0, 0, 4464, 0, 0, 0, 0, 'Adam Szafran', 'aszafran@emt.com', '50.79.27.166', 'e0baa75933bf08e5b64e1db5f483be21', 'Select Area of Inquiry:-_-Other-cus-Company-_-Environmental Monitoring & Technologies-cus-', '1. Can you provide me with the contact information for our account representative?\r\n\r\n2. When will the RCRA/EPA Hazardous Waste Management Refresher - Online Training be available? I have been checking weekly for a couple months and it has been missing.', '<div class=\'ca\'><div class=\'info_box\'><i>1. Can you provide me with the contact information for our account representative?\r\n\r\n2. When will the RCRA/EPA Hazardous Waste Management Refresher - Online Training be available? I have been checking weekly for a couple months and it has been missing.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1649339941905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649339941_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Adam Szafran</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1649339941905--><><!--begin:1649339964830--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649339964_cv>:&nbsp;</b></span>I am doing well</div><!--end:1649339964830--><><!--begin:1649340070631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340070_co>:&nbsp;</b></span>Unfortunately right now the RCRA Refresher is not available as it is down for updates.  I do not have a time frame either.  </div><!--end:1649340070631--><><!--begin:1649340177718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340177_co>:&nbsp;</b></span>I would suggest either completing the initial RCRA training course this year if you want to stay with us or find another RCRA Refresher for this year from a different source.   </div><!--end:1649340177718--><><!--begin:1649340198280--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340198_cv>:&nbsp;</b></span>What was the price of the refresher compared to the initial training?</div><!--end:1649340198280--><><!--begin:1649340296178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340296_co>:&nbsp;</b></span>The initial training is $565 pre-paid and I believe the refresher was $295.  </div><!--end:1649340296178--><><!--begin:1649340332287--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340332_cv>:&nbsp;</b></span>Can I have the contact information for the account rep for my company</div><!--end:1649340332287--><><!--begin:1649340371698--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340371_cv>:&nbsp;</b></span>If I do not have an option of the refresher I should get the initial certification for the refresher price</div><!--end:1649340371698--><><!--begin:1649340455580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340455_co>:&nbsp;</b></span>We have restructured and do not really have account reps anymore.  We work together as a team and assist all customer needs depending on who is available.  </div><!--end:1649340455580--><><!--begin:1649340523365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340523_co>:&nbsp;</b></span>I can not approve the initial RCRA course at the refresher price but I can talk to management about your request but I would have to get back with you.  </div><!--end:1649340523365--><><!--begin:1649340539013--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340539_cv>:&nbsp;</b></span>That is fine</div><!--end:1649340539013--><><!--begin:1649340651466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340651_co>:&nbsp;</b></span>Do you want me to call you or send you an email once I speak to management?</div><!--end:1649340651466--><><!--begin:1649340670668--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340670_cv>:&nbsp;</b></span>an email will suffice </div><!--end:1649340670668--><><!--begin:1649340705086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340705_co>:&nbsp;</b></span>Will do! Is there anything else I can assist you with for now?</div><!--end:1649340705086--><><!--begin:1649340718147--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340718_cv>:&nbsp;</b></span>not at this time</div><!--end:1649340718147--><><!--begin:1649340742115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1649340742_co>:&nbsp;</b></span>Have a wonderful and safe day and I will reach out to you soon!</div><!--end:1649340742115--><><!--begin:1649340750947--><div class=\'cv\'><span class=\'notranslate\'><b>Adam Szafran<timestamp_1649340751_cv>:&nbsp;</b></span>thank you</div><!--end:1649340750947--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '1. Can you provide me with the contact information for our account representative?\r\n\r\n2. When will the RCRA/EPA Hazardous Waste Management Refresher - Online Training be available? I have been checking weekly for a couple months and it has been missing.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Adam Szafran!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAdam Szafran: I am doing well\r\nTiffany: Unfortunately right now the RCRA Refresher is not available as it is down for updates.  I do not have a time frame either.  \r\nTiffany: I would suggest either completing the initial RCRA training course this year if you want to stay with us or find another RCRA Refresher for this year from a different source.   \r\nAdam Szafran: What was the price of the refresher compared to the initial training?\r\nTiffany: The initial training is $565 pre-paid and I believe the refresher was $295.  \r\nAdam Szafran: Can I have the contact information for the account rep for my company\r\nAdam Szafran: If I do not have an option of the refresher I should get the initial certification for the refresher price\r\nTiffany: We have restructured and do not really have account reps anymore.  We work together as a team and assist all customer needs depending on who is available.  \r\nTiffany: I can not approve the initial RCRA course at the refresher price but I can talk to management about your request but I would have to get back with you.  \r\nAdam Szafran: That is fine\r\nTiffany: Do you want me to call you or send you an email once I speak to management?\r\nAdam Szafran: an email will suffice \r\nTiffany: Will do! Is there anything else I can assist you with for now?\r\nAdam Szafran: not at this time\r\nTiffany: Have a wonderful and safe day and I will reach out to you soon!\r\nAdam Szafran: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
