INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3438936809Q', 1719255158, 1719255686, 2, 19, 13, 11, 0, 0, 5, 1, 2123, 0, 0, 0, 0, 'Chad', 'CFel@lle.rochester.edu', '128.151.150.113', '5168b0f16b6c14d523d5771e0db5dba1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Laboratory for Laser Energetics&lt;-cus-', 'If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? ', '<div class=\'ca\'><div class=\'info_box\'><i>If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719255070520--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255210_co>:&nbsp;</b></span>Chad how many employees are you registering and for what class?</div><!--end:1719255070520--><><!--begin:1719255237260--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255237_cv>:&nbsp;</b></span>2 or 3 for online vacuum tech </div><!--end:1719255237260--><><!--begin:1719255200014--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255340_co>:&nbsp;</b></span>Chad you can register them all at the same time and then assign the classes to the individuals.  Please send me your email address and i will send you an email with the instructions to use once you have completed the order/.</div><!--end:1719255200014--><><!--begin:1719255376002--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255376_cv>:&nbsp;</b></span>OK. <a href=\'mailto:CFel@LLE.Rochester.EDU\' target=\'_blank\' rel=\'noopener noreferrer\'>CFel@LLE.Rochester.EDU</a></div><!--end:1719255376002--><><!--begin:1719255301678--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255441_co>:&nbsp;</b></span>Great go ahead and get them registered and I will send you the instructions</div><!--end:1719255301678--><><!--begin:1719255504027--><div class=\'cv\'><span class=\'notranslate\'><b>Chad<timestamp_1719255504_cv>:&nbsp;</b></span>I am not the one doing the registration. It goes through our purchasing dept. I am asking on their behalf</div><!--end:1719255504027--><><!--begin:1719255406717--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719255546_co>:&nbsp;</b></span>That is not a problem - you can forward the email to them</div><!--end:1719255406717--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I intend to register multiple employees, do I need to register them individually? Will there be individual access codes or something emailed out that gets them access to the classes or something? \r\nTracy has joined the chat.\r\nTracy: Chad how many employees are you registering and for what class?\r\nChad: 2 or 3 for online vacuum tech \r\nTracy: Chad you can register them all at the same time and then assign the classes to the individuals.  Please send me your email address and i will send you an email with the instructions to use once you have completed the order/.\r\nChad: OK. mailto:CFel@LLE.Rochester.EDU\r\nTracy: Great go ahead and get them registered and I will send you the instructions\r\nChad: I am not the one doing the registration. It goes through our purchasing dept. I am asking on their behalf\r\nTracy: That is not a problem - you can forward the email to them\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34389980253', 1719261273, 1719261532, 2, 23, 6, 2, 0, 0, 0, 1, 2605, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Antarctic service Contract-cus-', 'I can\'t reset my password\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t reset my password\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719261276105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261275_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719261276105--><><!--begin:1719261283813--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1719261283_cv>:&nbsp;</b></span>I&#39;m fine, thanks</div><!--end:1719261283813--><><!--begin:1719261327633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261327_co>:&nbsp;</b></span>I have updated your password for you</div><!--end:1719261327633--><><!--begin:1719261332987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261332_co>:&nbsp;</b></span>TO log in please go to <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1719261332987--><><!--begin:1719261347918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261347_co>:&nbsp;</b></span>Email is listed as <a href=\'mailto:Jamee.Johnson.Contractor@usap.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Jamee.Johnson.Contractor@usap.gov</a></div><!--end:1719261347918--><><!--begin:1719261355890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261355_co>:&nbsp;</b></span>New password is: safety123</div><!--end:1719261355890--><><!--begin:1719261366457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261366_co>:&nbsp;</b></span>I believe you will change this once you log in</div><!--end:1719261366457--><><!--begin:1719261382306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261382_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719261382306--><><!--begin:1719261392905--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1719261392_cv>:&nbsp;</b></span>perfect, got it.  Thanks</div><!--end:1719261392905--><><!--begin:1719261415594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261415_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719261415594--><><!--begin:1719261532178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719261532_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719261532178--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I can\'t reset my password\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamee: I&#39;m fine, thanks\r\nTiffany: I have updated your password for you\r\nTiffany: TO log in please go to https://csregsonline.com/\r\nTiffany: Email is listed as mailto:Jamee.Johnson.Contractor@usap.gov\r\nTiffany: New password is: safety123\r\nTiffany: I believe you will change this once you log in\r\nTiffany: Is there anything else I can assist you with today?\r\nJamee: perfect, got it.  Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('343962976HW', 1719324455, 1719324941, 2, 19, 14, 12, 0, 0, 0, 0, 2136, 0, 0, 0, 0, 'Kayleigh George', 'kayleigh.george@ghd.com', '69.126.81.193', '324c893dbcb3236cad516a93d0aad358', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-GHD-cus-', 'I am looking to schedule my last 8 hours of HAZWOPER training', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to schedule my last 8 hours of HAZWOPER training</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719324379191--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324519_co>:&nbsp;</b></span>Good morning.  Are you referring to the one day class to complete your online 40 hour HAZWOPER class?</div><!--end:1719324379191--><><!--begin:1719324537629--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324537_cv>:&nbsp;</b></span>Yes</div><!--end:1719324537629--><><!--begin:1719324479070--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324619_co>:&nbsp;</b></span>I will email you the information on registering for that class.</div><!--end:1719324479070--><><!--begin:1719324637622--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324637_cv>:&nbsp;</b></span>Great, Thank you</div><!--end:1719324637622--><><!--begin:1719324502279--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324642_co>:&nbsp;</b></span>Is this the correct email address for you?  <a href=\'mailto:kayleigh.george@ghd.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kayleigh.george@ghd.com</a></div><!--end:1719324502279--><><!--begin:1719324649366--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324649_cv>:&nbsp;</b></span>yes</div><!--end:1719324649366--><><!--begin:1719324555802--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324696_co>:&nbsp;</b></span>Great I will send you that.  Is there anything else I can do for you today?</div><!--end:1719324555802--><><!--begin:1719324750472--><div class=\'cv\'><span class=\'notranslate\'><b>Kayleigh George<timestamp_1719324750_cv>:&nbsp;</b></span>No that is all. Thank you!</div><!--end:1719324750472--><><!--begin:1719324637438--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719324777_co>:&nbsp;</b></span>My pleasure! Have a great day!!</div><!--end:1719324637438--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking to schedule my last 8 hours of HAZWOPER training\r\nTracy has joined the chat.\r\nTracy: Good morning.  Are you referring to the one day class to complete your online 40 hour HAZWOPER class?\r\nKayleigh George: Yes\r\nTracy: I will email you the information on registering for that class.\r\nKayleigh George: Great, Thank you\r\nTracy: Is this the correct email address for you?  mailto:kayleigh.george@ghd.com\r\nKayleigh George: yes\r\nTracy: Great I will send you that.  Is there anything else I can do for you today?\r\nKayleigh George: No that is all. Thank you!\r\nTracy: My pleasure! Have a great day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343963755M9', 1719325227, 1719325803, 1, 23, 6, 4, 0, 0, 0, 0, 1188, 0, 0, 0, 0, 'Eugene Huynh', 'eugene@commercialcleanrsca.com', '110.38.253.110', '866e8450af12253f8fd7be26503d4361', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-Commercial Cleanrs Sacramento-cus-Online Course-_-7445-cus-', 'Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.', '<div class=\'ca\'><div class=\'info_box\'><i>Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719325230967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719325230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eugene Huynh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719325230967--><><!--begin:1719325261077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719325260_co>:&nbsp;</b></span>Thank you for you inquiry but we are not in need of your services at this time.</div><!--end:1719325261077--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you looking for a professional janitorial service quote for your business? We are grateful to serve many in our community.\r\n\r\nAs a thank you for your commitment to our local community, we are offering a no-obligation cleaning service quote for you. Would you be interested in more information?\r\n \r\nHave a great day!\r\n\r\nEugene Huynh\r\nOwner\r\nCommercial Cleanrs Sacramento\r\neugene@commercialcleanrsca.com\r\n\r\nRespond with stop to optout.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eugene Huynh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Thank you for you inquiry but we are not in need of your services at this time.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343973337MK', 1719334808, 1719335180, 1, 23, 6, 3, 0, 0, 0, 0, 3708, 0, 0, 0, 0, 'Valeria De Hoyos', 'VDEHOYOS@DODGECO.COM', '50.241.126.241', '91c60898956af4b98b75fd11fbe50af5', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Dodge-cus-Online Course-_-Haswopper 24hr-cus-', 'Unable to hit next to take quiz', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to hit next to take quiz</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719334809928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334809_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Valeria De Hoyos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719334809928--><><!--begin:1719334820698--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1719334820_cv>:&nbsp;</b></span>Good ,ty.</div><!--end:1719334820698--><><!--begin:1719334854722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334854_co>:&nbsp;</b></span>One moment while I pull you up please</div><!--end:1719334854722--><><!--begin:1719334981593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334981_co>:&nbsp;</b></span>I show your account has timed out due to inactivity a couple times a day this will cause weird errors to occur</div><!--end:1719334981593--><><!--begin:1719334989673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334989_co>:&nbsp;</b></span>Like the one you are experiencing</div><!--end:1719334989673--><><!--begin:1719334999579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719334999_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1719334999579--><><!--begin:1719335124348--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1719335124_cv>:&nbsp;</b></span>All set,ty.</div><!--end:1719335124348--><><!--begin:1719335145946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719335145_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719335145946--><><!--begin:1719335158780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719335158_co>:&nbsp;</b></span>If you need anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1719335158780--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Unable to hit next to take quiz\r\nTiffany has joined the chat.\r\nTiffany: Hi, Valeria De Hoyos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nValeria De Hoyos: Good ,ty.\r\nTiffany: One moment while I pull you up please\r\nTiffany: I show your account has timed out due to inactivity a couple times a day this will cause weird errors to occur\r\nTiffany: Like the one you are experiencing\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nValeria De Hoyos: All set,ty.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343976050M7', 1719337538, 1719337628, 2, 23, 23, 5, 0, 0, 5, 0, 976, 0, 0, 0, 0, 'Santiago Rodriguez', 'Santiago.Rodriguez@APTIM.com', '107.115.163.91', '1881a845aae65946b80eac416af0c75d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-APTIM-cus-', 'When is the Hazwoper 8 hour training in Denver Colorado set for?', '<div class=\'ca\'><div class=\'info_box\'><i>When is the Hazwoper 8 hour training in Denver Colorado set for?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719337541246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719337541_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Santiago Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719337541246--><><!--begin:1719337571671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719337571_co>:&nbsp;</b></span>The next 8-Hour class is scheduled in Denver for 07/12/2024</div><!--end:1719337571671--><><!--begin:1719337622405--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1719337622_cv>:&nbsp;</b></span>Okay. Thanks</div><!--end:1719337622405--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When is the Hazwoper 8 hour training in Denver Colorado set for?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Santiago Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The next 8-Hour class is scheduled in Denver for 07/12/2024\r\nSantiago Rodriguez: Okay. Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343979258XR', 1719340737, 1719341294, 2, 19, 13, 11, 0, 0, 5, 0, 2283, 0, 0, 0, 0, 'Candice', 'candice.chan@erm.com', '67.188.82.8', '9d6311a3ebf8aaeb2811831a424802bc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719340653493--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719340794_co>:&nbsp;</b></span>Just a moment while I look this up</div><!--end:1719340653493--><><!--begin:1719340874296--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719340874_cv>:&nbsp;</b></span>*typo: on July 30 / in July. </div><!--end:1719340874296--><><!--begin:1719340913662--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341054_co>:&nbsp;</b></span>Yes that is an In Person class.  It runs from Tuesday July 30th through Friday August 2nd</div><!--end:1719340913662--><><!--begin:1719341081003--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341081_cv>:&nbsp;</b></span>so in person every day?</div><!--end:1719341081003--><><!--begin:1719341085882--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341086_cv>:&nbsp;</b></span>every class</div><!--end:1719341085882--><><!--begin:1719340958206--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341098_co>:&nbsp;</b></span>That is correct</div><!--end:1719340958206--><><!--begin:1719341106506--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341106_cv>:&nbsp;</b></span>got it, thank you!</div><!--end:1719341106506--><><!--begin:1719340995510--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341136_co>:&nbsp;</b></span>Is there anything else I can do to help today?</div><!--end:1719340995510--><><!--begin:1719341148166--><div class=\'cv\'><span class=\'notranslate\'><b>Candice<timestamp_1719341148_cv>:&nbsp;</b></span>I&#39;m good, thanks!</div><!--end:1719341148166--><><!--begin:1719341040054--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719341180_co>:&nbsp;</b></span>My pleasure - have a great week!!</div><!--end:1719341040054--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I\'m trying to register for a new colleague. He would like to sign up an in person 40 Hour HAZWOPER in Sacramento in July 30. I\'m looking at 072924-SAC-40HAZCAL-Sacramento right now. Would like to make sure if this is an in person course.\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look this up\r\nCandice: *typo: on July 30 / in July. \r\nTracy: Yes that is an In Person class.  It runs from Tuesday July 30th through Friday August 2nd\r\nCandice: so in person every day?\r\nCandice: every class\r\nTracy: That is correct\r\nCandice: got it, thank you!\r\nTracy: Is there anything else I can do to help today?\r\nCandice: I&#39;m good, thanks!\r\nTracy: My pleasure - have a great week!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343982528VW', 1719343999, 1719344109, 1, 23, 6, 3, 0, 0, 5, 0, 2096, 0, 0, 0, 0, 'Kelly ', 'kzhang@hightowerproducts.com', '24.231.197.226', '45fa0f80d4a416df01ce23be2bd7d536', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Zander Colloids-cus-Online Course-_-IATA Dangerous Goods Transportation-cus-', 'Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719344003536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344003_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kelly </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719344003536--><><!--begin:1719344012953--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344014_cv>:&nbsp;</b></span>I&#39;m good how are you doing?</div><!--end:1719344012953--><><!--begin:1719344029515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344029_co>:&nbsp;</b></span>Will you be the participant in the course?</div><!--end:1719344029515--><><!--begin:1719344032666--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344034_cv>:&nbsp;</b></span>yes</div><!--end:1719344032666--><><!--begin:1719344057558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344057_co>:&nbsp;</b></span>Please refresh your page I have added it into your account</div><!--end:1719344057558--><><!--begin:1719344064107--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344065_cv>:&nbsp;</b></span>thank you!</div><!--end:1719344064107--><><!--begin:1719344079693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344079_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719344079693--><><!--begin:1719344089971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719344089_co>:&nbsp;</b></span>Can I assist you with anything else today?</div><!--end:1719344089971--><><!--begin:1719344104691--><div class=\'cv\'><span class=\'notranslate\'><b>Kelly <timestamp_1719344106_cv>:&nbsp;</b></span>No that&#39;s all. Have a nice day Tiffany!</div><!--end:1719344104691--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just bought the IATA Dangerous Goods Transportation online course but it\'s not showing up on my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kelly !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKelly : I&#39;m good how are you doing?\r\nTiffany: Will you be the participant in the course?\r\nKelly : yes\r\nTiffany: Please refresh your page I have added it into your account\r\nKelly : thank you!\r\nTiffany: You are welcome!\r\nTiffany: Can I assist you with anything else today?\r\nKelly : No that&#39;s all. Have a nice day Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343985880H3', 1719347372, 1719347514, 2, 23, 27, 5, 0, 0, 5, 0, 2214, 0, 0, 0, 0, 'Carolyn', 'cmazzuca@thesterlinglab.com', '45.20.164.113', '1880fbfb9a1ab6fa1918888af3fcc807', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Sterling Labs-cus-', 'Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719347374871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347374_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carolyn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719347374871--><><!--begin:1719347394070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347393_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1719347394070--><><!--begin:1719347424541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347424_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER Refresher seminar schedule on the website as a reference for when the dressout days are scheduled</div><!--end:1719347424541--><><!--begin:1719347451397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347451_co>:&nbsp;</b></span>To register just call or email <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> once the online portion is completed</div><!--end:1719347451397--><><!--begin:1719347472278--><div class=\'cv\'><span class=\'notranslate\'><b>Carolyn<timestamp_1719347472_cv>:&nbsp;</b></span>Do we need to select the &quot;Instructor Led&quot; option to see the details?</div><!--end:1719347472278--><><!--begin:1719347496863--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719347496_co>:&nbsp;</b></span>Yes or CAL-OSHA for California locations</div><!--end:1719347496863--><><!--begin:1719347511080--><div class=\'cv\'><span class=\'notranslate\'><b>Carolyn<timestamp_1719347511_cv>:&nbsp;</b></span>Great, thank you, Tiffany!</div><!--end:1719347511080--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, my colleague and I will need to schedule the 8 hour hands-on portion of our 40 hour HAZWOPER training. Where can we see a list of available locations for this?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carolyn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You can use the 8-Hour HAZWOPER Refresher seminar schedule on the website as a reference for when the dressout days are scheduled\r\nTiffany: To register just call or email mailto:customerservice@csregs.com once the online portion is completed\r\nCarolyn: Do we need to select the &quot;Instructor Led&quot; option to see the details?\r\nTiffany: Yes or CAL-OSHA for California locations\r\nCarolyn: Great, thank you, Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('344073679E9', 1719435168, 1719435661, 2, 23, 23, 3, 0, 0, 5, 0, 6705, 690, 0, 0, 0, 'Heather Hurtado', 'hhurtado@englewoodco.gov', '204.131.79.240', '4fc46c9e9c55b9c96112384c4be8dfb3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-South Platte Renew-cus-', 'I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?', '<div class=\'ca\'><div class=\'info_box\'><i>I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719435170253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Hurtado</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719435170253--><><!--begin:1719435186255--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435186_cv>:&nbsp;</b></span>Hi! trying to solve problems, thanks!</div><!--end:1719435186255--><><!--begin:1719435243436--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435243_cv>:&nbsp;</b></span>Step one: reset password. I have been trying and am not receiving a reset email.</div><!--end:1719435243436--><><!--begin:1719435249764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435249_co>:&nbsp;</b></span>Email just sent from our NetSuite system</div><!--end:1719435249764--><><!--begin:1719435290301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435290_co>:&nbsp;</b></span>I received your emails</div><!--end:1719435290301--><><!--begin:1719435304213--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435304_cv>:&nbsp;</b></span>To where? I keep updating emails and they are not coming through :(</div><!--end:1719435304213--><><!--begin:1719435306768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435306_co>:&nbsp;</b></span>Do you want to get registered for the DOT PILOT class that states tomorrow?</div><!--end:1719435306768--><><!--begin:1719435326133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435325_co>:&nbsp;</b></span><a href=\'mailto:hhurtado@englewoodco.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>hhurtado@englewoodco.gov</a></div><!--end:1719435326133--><><!--begin:1719435340735--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435340_cv>:&nbsp;</b></span>YES!!! I swear I did but apparently it did not go through. Thanks for help!!</div><!--end:1719435340735--><><!--begin:1719435365456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435365_co>:&nbsp;</b></span>I will manually do it all on my end now for you and send you out the class confirmation details</div><!--end:1719435365456--><><!--begin:1719435384825--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435385_cv>:&nbsp;</b></span>You are a gem! Thank you so much!</div><!--end:1719435384825--><><!--begin:1719435397895--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435397_cv>:&nbsp;</b></span>Sorry for inundating you with emails earlier.</div><!--end:1719435397895--><><!--begin:1719435450328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435450_co>:&nbsp;</b></span>I have you registered and sent you out the confirmation email did you get that?</div><!--end:1719435450328--><><!--begin:1719435476269--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435476_cv>:&nbsp;</b></span>I DID get confirmation email! Still no password reset, which is bizarre.</div><!--end:1719435476269--><><!--begin:1719435500009--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435500_cv>:&nbsp;</b></span>I assume I will need to resolve that before logging on to class tomorrow, ahah.</div><!--end:1719435500009--><><!--begin:1719435500374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435500_co>:&nbsp;</b></span>That is strange</div><!--end:1719435500374--><><!--begin:1719435528644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435528_co>:&nbsp;</b></span>The class is actually full in person at our Denver office</div><!--end:1719435528644--><><!--begin:1719435541402--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435541_cv>:&nbsp;</b></span>Oh great! That works, too.</div><!--end:1719435541402--><><!--begin:1719435564535--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435564_cv>:&nbsp;</b></span>It said &quot;can fully be done online&quot; or the like, but I was not sure since it is a pilot.</div><!--end:1719435564535--><><!--begin:1719435569699--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435569_cv>:&nbsp;</b></span>Thanks for clarifying.</div><!--end:1719435569699--><><!--begin:1719435595606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435595_co>:&nbsp;</b></span>THat may have been an error on our end</div><!--end:1719435595606--><><!--begin:1719435596578--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435596_cv>:&nbsp;</b></span>So, I guess I don&#39;t need my password today, but maybe that system that sends reset is down?</div><!--end:1719435596578--><><!--begin:1719435599430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435599_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719435599430--><><!--begin:1719435621983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435621_co>:&nbsp;</b></span>No you do not need a password since I registered on my end</div><!--end:1719435621983--><><!--begin:1719435633405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435633_co>:&nbsp;</b></span>We will just see you in person tomorrow</div><!--end:1719435633405--><><!--begin:1719435633922--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435633_cv>:&nbsp;</b></span>No, I guess I will try to reset my password another day. Thanks, Tiffany!</div><!--end:1719435633922--><><!--begin:1719435648134--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Hurtado<timestamp_1719435648_cv>:&nbsp;</b></span>Perfect! Have a great evening.</div><!--end:1719435648134--><><!--begin:1719435654942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435654_co>:&nbsp;</b></span>You are welcome!</div><!--end:1719435654942--><><!--begin:1719435658029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719435657_co>:&nbsp;</b></span>You as well!</div><!--end:1719435658029--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I forgot my password, and I have clicked through the password reset button many times with multiple emails (just in case). I am not receiving an email to reset the password. It has been about 30 minutes, so I think I should have something by now?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heather Hurtado!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHeather Hurtado: Hi! trying to solve problems, thanks!\r\nHeather Hurtado: Step one: reset password. I have been trying and am not receiving a reset email.\r\nTiffany: Email just sent from our NetSuite system\r\nTiffany: I received your emails\r\nHeather Hurtado: To where? I keep updating emails and they are not coming through :(\r\nTiffany: Do you want to get registered for the DOT PILOT class that states tomorrow?\r\nTiffany: mailto:hhurtado@englewoodco.gov\r\nHeather Hurtado: YES!!! I swear I did but apparently it did not go through. Thanks for help!!\r\nTiffany: I will manually do it all on my end now for you and send you out the class confirmation details\r\nHeather Hurtado: You are a gem! Thank you so much!\r\nHeather Hurtado: Sorry for inundating you with emails earlier.\r\nTiffany: I have you registered and sent you out the confirmation email did you get that?\r\nHeather Hurtado: I DID get confirmation email! Still no password reset, which is bizarre.\r\nHeather Hurtado: I assume I will need to resolve that before logging on to class tomorrow, ahah.\r\nTiffany: That is strange\r\nTiffany: The class is actually full in person at our Denver office\r\nHeather Hurtado: Oh great! That works, too.\r\nHeather Hurtado: It said &quot;can fully be done online&quot; or the like, but I was not sure since it is a pilot.\r\nHeather Hurtado: Thanks for clarifying.\r\nTiffany: THat may have been an error on our end\r\nHeather Hurtado: So, I guess I don&#39;t need my password today, but maybe that system that sends reset is down?\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: No you do not need a password since I registered on my end\r\nTiffany: We will just see you in person tomorrow\r\nHeather Hurtado: No, I guess I will try to reset my password another day. Thanks, Tiffany!\r\nHeather Hurtado: Perfect! Have a great evening.\r\nTiffany: You are welcome!\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344141380WV', 1719502850, 1719503288, 1, 23, 5, 2, 0, 0, 0, 0, 3276, 0, 0, 0, 0, 'Mark Rendl', 'markrendl71@gmail.com', '98.59.107.229', 'c814efeed05facbb9654001913630d2e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Mid-America-cus-Online Course-_-yes-cus-', 'Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.', '<div class=\'ca\'><div class=\'info_box\'><i>Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719502853075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719502852_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719502853075--><><!--begin:1719502871391--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Rendl<timestamp_1719502871_cv>:&nbsp;</b></span>good</div><!--end:1719502871391--><><!--begin:1719502948784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719502948_co>:&nbsp;</b></span>One moment please</div><!--end:1719502948784--><><!--begin:1719503062060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503061_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1719503062060--><><!--begin:1719503093885--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Rendl<timestamp_1719503093_cv>:&nbsp;</b></span>nope</div><!--end:1719503093885--><><!--begin:1719503125744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503125_co>:&nbsp;</b></span>You can proceed forward now</div><!--end:1719503125744--><><!--begin:1719503286405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719503286_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1719503286405--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Got a knowledge check question wrong on handling drums and containers section and it will not let me move on.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mark Rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Rendl: good\r\nTiffany: One moment please\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMark Rendl: nope\r\nTiffany: You can proceed forward now\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3444791342R', 1719840609, 1719840745, 2, 23, 10, 5, 0, 0, 5, 0, 2454, 0, 0, 0, 0, 'Juliet Talaber', 'juliet.talaber@wsp.com', '108.237.186.211', 'a0657d8850606bbe3758ee559a608fca', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-wsp-cus-', 'when can I start taking the hazwoper class?', '<div class=\'ca\'><div class=\'info_box\'><i>when can I start taking the hazwoper class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719840612186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840612_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Juliet Talaber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719840612186--><><!--begin:1719840641451--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840642_cv>:&nbsp;</b></span>good how are you</div><!--end:1719840641451--><><!--begin:1719840649766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840649_co>:&nbsp;</b></span>Good thanks</div><!--end:1719840649766--><><!--begin:1719840658206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840658_co>:&nbsp;</b></span>You should have received an email from the system</div><!--end:1719840658206--><><!--begin:1719840665230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840665_co>:&nbsp;</b></span>To log in to get started</div><!--end:1719840665230--><><!--begin:1719840682798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840682_co>:&nbsp;</b></span>You will need to create your online training account and then you can start training right away</div><!--end:1719840682798--><><!--begin:1719840688816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840688_co>:&nbsp;</b></span>I just resent the email today</div><!--end:1719840688816--><><!--begin:1719840695962--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840697_cv>:&nbsp;</b></span>ok thanks I just got it now !</div><!--end:1719840695962--><><!--begin:1719840707734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840707_co>:&nbsp;</b></span>Wonderful!</div><!--end:1719840707734--><><!--begin:1719840716121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719840715_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719840716121--><><!--begin:1719840731176--><div class=\'cv\'><span class=\'notranslate\'><b>Juliet Talaber<timestamp_1719840731_cv>:&nbsp;</b></span>No that was it thank you !</div><!--end:1719840731176--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'when can I start taking the hazwoper class?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Juliet Talaber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJuliet Talaber: good how are you\r\nTiffany: Good thanks\r\nTiffany: You should have received an email from the system\r\nTiffany: To log in to get started\r\nTiffany: You will need to create your online training account and then you can start training right away\r\nTiffany: I just resent the email today\r\nJuliet Talaber: ok thanks I just got it now !\r\nTiffany: Wonderful!\r\nTiffany: Is there anything else I can assist you with today?\r\nJuliet Talaber: No that was it thank you !\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('344569285X9', 1719930758, 1719931127, 1, 23, 8, 5, 0, 0, 0, 0, 2932, 0, 0, 0, 0, 'Rita Terwilliger', 'RTERWILLIGER@ANSENCORP.COM', '64.19.78.114', '10165f5c56698f870b5e231f084b828c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Ansen Corporation-cus-Online Course-_-RCRA-cus-', 'I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719930760737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930760_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rita Terwilliger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719930760737--><><!--begin:1719930781440--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930781_cv>:&nbsp;</b></span>I am fine, Thank You for asking.</div><!--end:1719930781440--><><!--begin:1719930815977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930815_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1719930815977--><><!--begin:1719930892349--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930892_cv>:&nbsp;</b></span>The module was just a video explaining the sections, glossary etc. </div><!--end:1719930892349--><><!--begin:1719930932911--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930933_cv>:&nbsp;</b></span>I will take it again, 3rd time is a charm.</div><!--end:1719930932911--><><!--begin:1719930974277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719930974_co>:&nbsp;</b></span>If you open the module and stay in it for 7 minutes and 48 seconds more the next module will unlock for you.  </div><!--end:1719930974277--><><!--begin:1719930995323--><div class=\'cv\'><span class=\'notranslate\'><b>Rita Terwilliger<timestamp_1719930995_cv>:&nbsp;</b></span>The module states it was completed.</div><!--end:1719930995323--><><!--begin:1719931013710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719931013_co>:&nbsp;</b></span>Yes you can relaunch it to accrue more time</div><!--end:1719931013710--><><!--begin:1719931127277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719931127_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1719931127277--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I have reviewed the Support section several times and taken the next section and passed, but it is not allowing me to move onto the next section of the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rita Terwilliger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRita Terwilliger: I am fine, Thank You for asking.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nRita Terwilliger: The module was just a video explaining the sections, glossary etc. \r\nRita Terwilliger: I will take it again, 3rd time is a charm.\r\nTiffany: If you open the module and stay in it for 7 minutes and 48 seconds more the next module will unlock for you.  \r\nRita Terwilliger: The module states it was completed.\r\nTiffany: Yes you can relaunch it to accrue more time\r\nTiffany: Is there anything else I can assist you with for today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3445728235X', 1719934312, 1719934511, 2, 23, 23, 5, 0, 0, 0, 0, 2550, 0, 0, 0, 0, 'Nate Beinemann', 'nate.beinemann@stantec.com', '74.93.37.37', 'bee412aa50c2366407b57d60f26e2a73', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann', '<div class=\'ca\'><div class=\'info_box\'><i>I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719934314473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934314_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nate Beinemann</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719934314473--><><!--begin:1719934350887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934350_co>:&nbsp;</b></span>Yes I spoke with you yesterday on this.</div><!--end:1719934350887--><><!--begin:1719934410238--><div class=\'cv\'><span class=\'notranslate\'><b>Nate Beinemann<timestamp_1719934410_cv>:&nbsp;</b></span>I&#39;m doing well, thank you.  How are you?</div><!--end:1719934410238--><><!--begin:1719934423565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934423_co>:&nbsp;</b></span>Good thanks!</div><!--end:1719934423565--><><!--begin:1719934439982--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934439_co>:&nbsp;</b></span>Can I get your phone number again and I will call you right now to follow up on our phone conversaiton from yesterday</div><!--end:1719934439982--><><!--begin:1719934465005--><div class=\'cv\'><span class=\'notranslate\'><b>Nate Beinemann<timestamp_1719934465_cv>:&nbsp;</b></span>Sure! <a href=\'tel:5098628994\' target=\'_blank\' rel=\'noopener noreferrer\'>509-862-8994</a></div><!--end:1719934465005--><><!--begin:1719934485564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719934485_co>:&nbsp;</b></span>Calling now</div><!--end:1719934485564--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I scheduled the wrong 40 Hour HAZWOPER training for Corey Woods, I scheduled him for the 40 hour standard and needed to schedule him for the 40 hour hybrid.  Stantec will take care of the hands-on portion of the training.  Additionally, Corey will receive site specific training to the site he will be working on.  I need to get Corey permission to take the written exam to complete the written portion of HAZWOPER.  I was told yesterday that this is not possible after 24 hours after the course starts.  Is there anyone we can talk to about getting him permission to take the written exam knowing Stantec will take care of the hands-on portion of the exam? I asked this question yesterday to a representative yesterday and have not received a call back.\r\n\r\nRegards, \r\n\r\nNate Beinemann\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nate Beinemann!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes I spoke with you yesterday on this.\r\nNate Beinemann: I&#39;m doing well, thank you.  How are you?\r\nTiffany: Good thanks!\r\nTiffany: Can I get your phone number again and I will call you right now to follow up on our phone conversaiton from yesterday\r\nNate Beinemann: Sure! tel:5098628994\r\nTiffany: Calling now\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344578241KV', 1719939721, 1719939922, 1, 23, 12, 7, 0, 0, 0, 0, 3036, 0, 0, 0, 0, 'Anthony Marinaro', 'anthony.marinaro@lgcgroup.com', '65.215.197.82', 'd82fbe437cf6b9b8a4e8f3ac84e7f0bc', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-LGC Biosearch Technologies Inc.-cus-Online Course-_-IATA Dangerous Goods Transportation Training-cus-', 'I completed the course but can\'t locate the final test. Is there a link I can access?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the course but can\'t locate the final test. Is there a link I can access?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719939725252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939725_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anthony Marinaro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719939725252--><><!--begin:1719939742603--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939741_cv>:&nbsp;</b></span>I&#39;m good thank you</div><!--end:1719939742603--><><!--begin:1719939749628--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939749_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1719939749628--><><!--begin:1719939790051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939789_co>:&nbsp;</b></span>You need to log 20 minutes and 32 seconds more in the ITA course module before the assessment module is available to take</div><!--end:1719939790051--><><!--begin:1719939808269--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939807_cv>:&nbsp;</b></span>Even though I completed it?</div><!--end:1719939808269--><><!--begin:1719939816810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939816_co>:&nbsp;</b></span>The final assessment is right below the course module.</div><!--end:1719939816810--><><!--begin:1719939836402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939836_co>:&nbsp;</b></span>Yes as there is a minimum time that is required before the exam unlocks</div><!--end:1719939836402--><><!--begin:1719939859787--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony Marinaro<timestamp_1719939859_cv>:&nbsp;</b></span>Ok, I&#39;ll run through it again that should take care of it</div><!--end:1719939859787--><><!--begin:1719939914979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939914_co>:&nbsp;</b></span>Sounds good</div><!--end:1719939914979--><><!--begin:1719939922579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719939922_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1719939922579--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed the course but can\'t locate the final test. Is there a link I can access?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Anthony Marinaro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnthony Marinaro: I&#39;m good thank you\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: You need to log 20 minutes and 32 seconds more in the ITA course module before the assessment module is available to take\r\nAnthony Marinaro: Even though I completed it?\r\nTiffany: The final assessment is right below the course module.\r\nTiffany: Yes as there is a minimum time that is required before the exam unlocks\r\nAnthony Marinaro: Ok, I&#39;ll run through it again that should take care of it\r\nTiffany: Sounds good\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3446631915M', 1720024665, 1720025680, 1, 23, 9, 5, 0, 0, 0, 0, 4994, 0, 0, 0, 0, 'Simone Charles', 'simone.charles@stantec.com', '99.109.55.193', '7404dfb2ac2acd6fa52209e9dc4e22f8', 'Question Type:-_-Display/Browser Issue-cus-Company-_-Stantec-cus-Online Course-_-HAZWOPER 40 Hour Online-cus-', 'Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720024667966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024667_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Simone Charles</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720024667966--><><!--begin:1720024711805--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720024711_cv>:&nbsp;</b></span>Hi, I&#39;m doing good.</div><!--end:1720024711805--><><!--begin:1720024726498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024726_co>:&nbsp;</b></span>One moment while I pull up your account</div><!--end:1720024726498--><><!--begin:1720024754967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720024754_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1720024754967--><><!--begin:1720024918646--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720024918_cv>:&nbsp;</b></span>None of those situations apply to my issue, unfortunately.</div><!--end:1720024918646--><><!--begin:1720025048003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025047_co>:&nbsp;</b></span>I show your account timed out 3 times in the last couple days and today you closed your browser without logging out causing a terminated by login error.  </div><!--end:1720025048003--><><!--begin:1720025058521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025058_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1720025058521--><><!--begin:1720025236422--><div class=\'cv\'><span class=\'notranslate\'><b>Simone Charles<timestamp_1720025236_cv>:&nbsp;</b></span>That was my only issue, thank you for your help.</div><!--end:1720025236422--><><!--begin:1720025252353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025252_co>:&nbsp;</b></span>You are welcome!</div><!--end:1720025252353--><><!--begin:1720025676636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720025676_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1720025676636--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I am on the last section of \'Toxicology\', on the section labeled Biological Hazards Knowledge Check, and the screen is blank and no questions or prompts are popping up. I\'ve tried logging back in and out and refreshing but the results are the same. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Simone Charles!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSimone Charles: Hi, I&#39;m doing good.\r\nTiffany: One moment while I pull up your account\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nSimone Charles: None of those situations apply to my issue, unfortunately.\r\nTiffany: I show your account timed out 3 times in the last couple days and today you closed your browser without logging out causing a terminated by login error.  \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nSimone Charles: That was my only issue, thank you for your help.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('344669364ZX', 1720030840, 1720031360, 1, 23, 11, 8, 0, 0, 5, 0, 6311, 692, 0, 0, 0, 'Lyndsey Tollis', 'lyndsey.tollis@molsoncoors.com', '12.91.22.174', '179827c0b40715a3e58359269e5fa47e', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Molson Coors-cus-Online Course-_-8-Hour OSHA HAZWOPER Annual Refresher-cus-', 'I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349', '<div class=\'ca\'><div class=\'info_box\'><i>I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720030842996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030842_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lyndsey Tollis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720030842996--><><!--begin:1720030854522--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030854_cv>:&nbsp;</b></span>Good. Thank you.</div><!--end:1720030854522--><><!--begin:1720030889631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030889_co>:&nbsp;</b></span>I just replied to your email</div><!--end:1720030889631--><><!--begin:1720030903912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030903_co>:&nbsp;</b></span>You should have received an email from the system after you placed your order.  The email has a link to use to set up your online training group manager account.  This account is separate from the purchasing account you use at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a>.<br><br>Did you get that email?</div><!--end:1720030903912--><><!--begin:1720030910866--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030911_cv>:&nbsp;</b></span>Thank you! I didn&#39;t realize there was a chat function before I sent that.</div><!--end:1720030910866--><><!--begin:1720030922759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030922_co>:&nbsp;</b></span>I think it says Log in to get started</div><!--end:1720030922759--><><!--begin:1720030943169--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030943_cv>:&nbsp;</b></span>My credentials don&#39;t work on the log in page.</div><!--end:1720030943169--><><!--begin:1720030979351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720030979_co>:&nbsp;</b></span>You have to click a link in the email that was sent to set up your account as this is seperate from the purchasing account you have</div><!--end:1720030979351--><><!--begin:1720030998137--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720030998_cv>:&nbsp;</b></span>Yes. When I click the link, it brings me to a log in page.  </div><!--end:1720030998137--><><!--begin:1720031001701--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031001_cv>:&nbsp;</b></span>I can&#39;t log in.</div><!--end:1720031001701--><><!--begin:1720031032426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031032_co>:&nbsp;</b></span>I think you are clicking the wrong link there should be another link</div><!--end:1720031032426--><><!--begin:1720031043600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031043_co>:&nbsp;</b></span>Click here to get started I think it says</div><!--end:1720031043600--><><!--begin:1720031067113--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031067_cv>:&nbsp;</b></span>It says &#39;Log in to get started&#39;</div><!--end:1720031067113--><><!--begin:1720031088362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031088_co>:&nbsp;</b></span>No that is the wrong link since you do not have an account.  Is there another link above that?</div><!--end:1720031088362--><><!--begin:1720031126688--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031126_cv>:&nbsp;</b></span>I just sent the email.</div><!--end:1720031126688--><><!--begin:1720031147030--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031147_cv>:&nbsp;</b></span>There isn&#39;t another link. Thank you for your help! I really appreciate it.</div><!--end:1720031147030--><><!--begin:1720031158225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031158_co>:&nbsp;</b></span>Okay just one moment please</div><!--end:1720031158225--><><!--begin:1720031217603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031217_co>:&nbsp;</b></span>I do see you have an account set up.   I can update the password for you.  What do you want it to be?  It can be the same as the other site to make it easy</div><!--end:1720031217603--><><!--begin:1720031258004--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031258_cv>:&nbsp;</b></span>Thank you! Is it under my email address? I can use the &#39;forgot password&#39; feature if it is.</div><!--end:1720031258004--><><!--begin:1720031264866--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031264_cv>:&nbsp;</b></span><a href=\'mailto:lyndsey.tollis@molsoncoors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>lyndsey.tollis@molsoncoors.com</a></div><!--end:1720031264866--><><!--begin:1720031274915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031274_co>:&nbsp;</b></span>Yes it shows as <a href=\'mailto:Lyndsey.Tollis@molsoncoors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Lyndsey.Tollis@molsoncoors.com</a><br></div><!--end:1720031274915--><><!--begin:1720031291395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031291_co>:&nbsp;</b></span>Not sure if it is case sensitive or not</div><!--end:1720031291395--><><!--begin:1720031294432--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031294_cv>:&nbsp;</b></span>Perfect! Thank you so much for verifying Tiffany. I really appreciate it.</div><!--end:1720031294432--><><!--begin:1720031306051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720031305_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1720031306051--><><!--begin:1720031345966--><div class=\'cv\'><span class=\'notranslate\'><b>Lyndsey Tollis<timestamp_1720031346_cv>:&nbsp;</b></span>I&#39;m in! Thank you again and have a great 4th of July.</div><!--end:1720031345966--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have purchased 29 classes and would like to assign them to my team. My logon information for the CSRegs site is not working when attempting to log in and view the courses. Order SO14349\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lyndsey Tollis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLyndsey Tollis: Good. Thank you.\r\nTiffany: I just replied to your email\r\nTiffany: You should have received an email from the system after you placed your order.  The email has a link to use to set up your online training group manager account.  This account is separate from the purchasing account you use at http://www.csregs.com.Did you get that email?\r\nLyndsey Tollis: Thank you! I didn&#39;t realize there was a chat function before I sent that.\r\nTiffany: I think it says Log in to get started\r\nLyndsey Tollis: My credentials don&#39;t work on the log in page.\r\nTiffany: You have to click a link in the email that was sent to set up your account as this is seperate from the purchasing account you have\r\nLyndsey Tollis: Yes. When I click the link, it brings me to a log in page.  \r\nLyndsey Tollis: I can&#39;t log in.\r\nTiffany: I think you are clicking the wrong link there should be another link\r\nTiffany: Click here to get started I think it says\r\nLyndsey Tollis: It says &#39;Log in to get started&#39;\r\nTiffany: No that is the wrong link since you do not have an account.  Is there another link above that?\r\nLyndsey Tollis: I just sent the email.\r\nLyndsey Tollis: There isn&#39;t another link. Thank you for your help! I really appreciate it.\r\nTiffany: Okay just one moment please\r\nTiffany: I do see you have an account set up.   I can update the password for you.  What do you want it to be?  It can be the same as the other site to make it easy\r\nLyndsey Tollis: Thank you! Is it under my email address? I can use the &#39;forgot password&#39; feature if it is.\r\nLyndsey Tollis: mailto:lyndsey.tollis@molsoncoors.com\r\nTiffany: Yes it shows as mailto:Lyndsey.Tollis@molsoncoors.com\r\nTiffany: Not sure if it is case sensitive or not\r\nLyndsey Tollis: Perfect! Thank you so much for verifying Tiffany. I really appreciate it.\r\nTiffany: You are most welcome!\r\nLyndsey Tollis: I&#39;m in! Thank you again and have a great 4th of July.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3446716883Z', 1720033162, 1720033435, 1, 23, 9, 7, 0, 0, 5, 0, 2350, 0, 0, 0, 0, 'LINDA KRAJEWSKI', 'LINDAK@MITCHELLAIR.COM', '50.77.147.115', 'b5c71a0590ef1c13595038fd6206e702', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-MITCHELL AIRCRAFT LLC-cus-Online Course-_-DOT-cus-', 'I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.', '<div class=\'ca\'><div class=\'info_box\'><i>I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720033165964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LINDA KRAJEWSKI</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720033165964--><><!--begin:1720033215707--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033215_cv>:&nbsp;</b></span>FINE, TRYING TO SIGN INTO THE COURSE BUT IT WONT LET ME.</div><!--end:1720033215707--><><!--begin:1720033231011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033230_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1720033231011--><><!--begin:1720033363803--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033363_cv>:&nbsp;</b></span>THANK YOU, I SAYS I NEED TO COMPLETE 36 MOR SECONDS...LOL    SO SHOULD I DO THE INTRODUCTION OVER AGAIN?</div><!--end:1720033363803--><><!--begin:1720033402721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720033402_co>:&nbsp;</b></span>Yes you can just review for the additional time needed and then exit the module and the next module should be unlocked for you to start.  </div><!--end:1720033402721--><><!--begin:1720033430818--><div class=\'cv\'><span class=\'notranslate\'><b>LINDA KRAJEWSKI<timestamp_1720033430_cv>:&nbsp;</b></span>GREAT, THANK YOU VERY MUCH. GOODBYE</div><!--end:1720033430818--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I CANT BEGIN THE NEXT COURSE, IT DOES NOT HIGHLIGHT TO BEGIN IT. TRAINING AND RECORD KEEPING.\r\nTiffany has joined the chat.\r\nTiffany: Hi, LINDA KRAJEWSKI!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLINDA KRAJEWSKI: FINE, TRYING TO SIGN INTO THE COURSE BUT IT WONT LET ME.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nLINDA KRAJEWSKI: THANK YOU, I SAYS I NEED TO COMPLETE 36 MOR SECONDS...LOL    SO SHOULD I DO THE INTRODUCTION OVER AGAIN?\r\nTiffany: Yes you can just review for the additional time needed and then exit the module and the next module should be unlocked for you to start.  \r\nLINDA KRAJEWSKI: GREAT, THANK YOU VERY MUCH. GOODBYE\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('345436342QX', 1720797815, 1720798177, 1, 23, 8, 6, 0, 0, 5, 0, 4643, 0, 0, 0, 0, 'Ciana Winston', 'cwinston@langan.com', '71.235.50.205', 'b537f4b966a72c1aed1fe236989ccc1f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Langan Engineering and Environmental Services-cus-Online Course-_-Toxicology-cus-', 'The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.', '<div class=\'ca\'><div class=\'info_box\'><i>The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1720797817174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720797817_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ciana Winston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1720797817174--><><!--begin:1720797834260--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720797834_cv>:&nbsp;</b></span>Hello, doing good thank you.</div><!--end:1720797834260--><><!--begin:1720797891039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720797890_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1720797891039--><><!--begin:1720797930866--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720797930_cv>:&nbsp;</b></span>No, I already passed the required time and was able to answer the first few assessment questions before it froze.</div><!--end:1720797930866--><><!--begin:1720798000394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798000_co>:&nbsp;</b></span>I see your account has timed out due to inactivity 4 times yesterday and today you closed your browser without logging out properly causing a terminated by log in error.  </div><!--end:1720798000394--><><!--begin:1720798008396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798008_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1720798008396--><><!--begin:1720798074542--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798074_cv>:&nbsp;</b></span>Nope, thank you!</div><!--end:1720798074542--><><!--begin:1720798093995--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798094_cv>:&nbsp;</b></span>How should I proceed though?</div><!--end:1720798093995--><><!--begin:1720798161507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1720798161_co>:&nbsp;</b></span>You can log out and back in and the next module will be available to start</div><!--end:1720798161507--><><!--begin:1720798176639--><div class=\'cv\'><span class=\'notranslate\'><b>Ciana Winston<timestamp_1720798176_cv>:&nbsp;</b></span>Great, I appreciate it. </div><!--end:1720798176639--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The assessment is stuck on a question and I cannot proceed. I have tired to relaunch, reload, and restart the application.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ciana Winston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCiana Winston: Hello, doing good thank you.\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nCiana Winston: No, I already passed the required time and was able to answer the first few assessment questions before it froze.\r\nTiffany: I see your account has timed out due to inactivity 4 times yesterday and today you closed your browser without logging out properly causing a terminated by log in error.  \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nCiana Winston: Nope, thank you!\r\nCiana Winston: How should I proceed though?\r\nTiffany: You can log out and back in and the next module will be available to start\r\nCiana Winston: Great, I appreciate it. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3459448484R', 1721306376, 1721307033, 1, 23, 63, 59, 0, 0, 0, 0, 5106, 0, 0, 0, 0, 'Michael E Parks', 'michael.parks@tetratech.com', '50.243.252.81', '2ec16389e0829dcc4aa31849faa2257a', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TetraTech-cus-Online Course-_-Hazwoper 40hr.-cus-', 'It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977', '<div class=\'ca\'><div class=\'info_box\'><i>It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721306379622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306379_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael E Parks</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721306379622--><><!--begin:1721306396523--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306395_cv>:&nbsp;</b></span>not so good.</div><!--end:1721306396523--><><!--begin:1721306419513--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306418_cv>:&nbsp;</b></span>losing time on this platform for hazwoper training.</div><!--end:1721306419513--><><!--begin:1721306426481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306426_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1721306426481--><><!--begin:1721306539717--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306539_cv>:&nbsp;</b></span>Compliance Solutions Learning Portal</div><!--end:1721306539717--><><!--begin:1721306556694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306556_co>:&nbsp;</b></span>I see your account has timed out due to inactivity several times each day you have logged in.  </div><!--end:1721306556694--><><!--begin:1721306576189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306576_co>:&nbsp;</b></span>This can cause glitches to occur like the one you are experiencing</div><!--end:1721306576189--><><!--begin:1721306588286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306588_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1721306588286--><><!--begin:1721306593292--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306592_cv>:&nbsp;</b></span>Ugh........</div><!--end:1721306593292--><><!--begin:1721306667599--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306666_cv>:&nbsp;</b></span>Will the site work now?</div><!--end:1721306667599--><><!--begin:1721306674711--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306674_co>:&nbsp;</b></span>If you refresh your page you should be able to proceed forward now</div><!--end:1721306674711--><><!--begin:1721306690180--><div class=\'cv\'><span class=\'notranslate\'><b>Michael E Parks<timestamp_1721306689_cv>:&nbsp;</b></span>OKay. Thank You. :)</div><!--end:1721306690180--><><!--begin:1721306701978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306702_co>:&nbsp;</b></span>You are welcome!</div><!--end:1721306701978--><><!--begin:1721306714984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721306715_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1721306714984--><><!--begin:1721307026759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721307027_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1721307026759--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It is stuck on question of Role of Liason Officer. Answer is: Obtain Updates from Incident Command. \r\nI answer the questions correctly and it will not go to the next page. Ugh.........running our of time here.\r\nCall me please at 907 987 5977\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael E Parks!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael E Parks: not so good.\r\nMichael E Parks: losing time on this platform for hazwoper training.\r\nTiffany: One moment while I look you up please\r\nMichael E Parks: Compliance Solutions Learning Portal\r\nTiffany: I see your account has timed out due to inactivity several times each day you have logged in.  \r\nTiffany: This can cause glitches to occur like the one you are experiencing\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMichael E Parks: Ugh........\r\nMichael E Parks: Will the site work now?\r\nTiffany: If you refresh your page you should be able to proceed forward now\r\nMichael E Parks: OKay. Thank You. :)\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('345952548K2', 1721314029, 1721314357, 2, 19, 16, 12, 0, 0, 0, 0, 1123, 0, 0, 0, 0, 'Jesus Billanes', 'billanesjb23@gmail.com', '173.8.219.165', 'fcc691c5afdffccc3d8d3eb6c567161f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-wrist ship supply-cus-', 'N/a', '<div class=\'ca\'><div class=\'info_box\'><i>N/a</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1721313919138--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314086_co>:&nbsp;</b></span>Hello Jason  How can I help you?</div><!--end:1721313919138--><><!--begin:1721314115269--><div class=\'cv\'><span class=\'notranslate\'><b>Jesus Billanes<timestamp_1721314116_cv>:&nbsp;</b></span>my name is Jesus</div><!--end:1721314115269--><><!--begin:1721313978893--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314146_co>:&nbsp;</b></span>So sorry! How can I help you?</div><!--end:1721313978893--><><!--begin:1721314176796--><div class=\'cv\'><span class=\'notranslate\'><b>Jesus Billanes<timestamp_1721314177_cv>:&nbsp;</b></span>just need to take the safety course</div><!--end:1721314176796--><><!--begin:1721314189879--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1721314357_co>:&nbsp;</b></span>Which course in particular do you need?</div><!--end:1721314189879--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'N/a\r\nTracy has joined the chat.\r\nTracy: Hello Jason  How can I help you?\r\nJesus Billanes: my name is Jesus\r\nTracy: So sorry! How can I help you?\r\nJesus Billanes: just need to take the safety course\r\nTracy: Which course in particular do you need?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('346293327B2', 1721654803, 1721655066, 2, 23, 11, 7, 0, 0, 5, 0, 4887, 0, 0, 0, 0, 'Rafe Thomas', 'Rafe.Thomas@apexcos.com', '66.177.183.71', 'a4c381baca386f3bacc7fa3d0df77e06', 'Select Area of Inquiry:-_-Other-cus-Company-_-Apex Companies -cus-', 'I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721654806824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654806_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafe Thomas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721654806824--><><!--begin:1721654833630--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654833_cv>:&nbsp;</b></span>is this a question for you or another department </div><!--end:1721654833630--><><!--begin:1721654853162--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654853_cv>:&nbsp;</b></span>i could not find where to ask </div><!--end:1721654853162--><><!--begin:1721654853676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654853_co>:&nbsp;</b></span>I can assist</div><!--end:1721654853676--><><!--begin:1721654865964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654865_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1721654865964--><><!--begin:1721654912538--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654912_cv>:&nbsp;</b></span>my computer shut off mid module quiz so i believ it is stuck on the lock function </div><!--end:1721654912538--><><!--begin:1721654932235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721654932_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1721654932235--><><!--begin:1721654992782--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721654992_cv>:&nbsp;</b></span>no maam thank you very much </div><!--end:1721654992782--><><!--begin:1721655003095--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721655003_cv>:&nbsp;</b></span>when should i expect to go back to my learning </div><!--end:1721655003095--><><!--begin:1721655029105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721655028_co>:&nbsp;</b></span>You are welcome</div><!--end:1721655029105--><><!--begin:1721655051534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721655051_co>:&nbsp;</b></span>You can log out and back in and you should be able to proceed</div><!--end:1721655051534--><><!--begin:1721655062114--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721655062_cv>:&nbsp;</b></span>okay ill give it a shot </div><!--end:1721655062114--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am at the end of the personal protective equipment module and doing the quiz and no matter what I do it stays stuck on the first question and wont let me move forward. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafe Thomas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafe Thomas: is this a question for you or another department \r\nRafe Thomas: i could not find where to ask \r\nTiffany: I can assist\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nRafe Thomas: my computer shut off mid module quiz so i believ it is stuck on the lock function \r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nRafe Thomas: no maam thank you very much \r\nRafe Thomas: when should i expect to go back to my learning \r\nTiffany: You are welcome\r\nTiffany: You can log out and back in and you should be able to proceed\r\nRafe Thomas: okay ill give it a shot \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('346311135TY', 1721672608, 1721672714, 1, 23, 8, 5, 0, 0, 0, 1, 1535, 0, 0, 0, 0, 'Rafe Thomas', 'Rafe.Thomas@apexcos.com', '66.177.183.71', 'a4c381baca386f3bacc7fa3d0df77e06', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Apex Companies -cus-Online Course-_-HAZWOPER-cus-', 'I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. ', '<div class=\'ca\'><div class=\'info_box\'><i>I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1721672611412--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672611_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafe Thomas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1721672611412--><><!--begin:1721672672375--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721672672_cv>:&nbsp;</b></span>im okay.</div><!--end:1721672672375--><><!--begin:1721672673396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672673_co>:&nbsp;</b></span>I passed you through the module you were on.</div><!--end:1721672673396--><><!--begin:1721672685740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1721672685_co>:&nbsp;</b></span>Please go back and review missed content but you are able to proceed forward</div><!--end:1721672685740--><><!--begin:1721672711106--><div class=\'cv\'><span class=\'notranslate\'><b>Rafe Thomas<timestamp_1721672711_cv>:&nbsp;</b></span>I have read and taken notes on the content. thanks </div><!--end:1721672711106--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was in the middle of an assesment and maintenance came to my apartment and I had to sign some papers and i forgot to exit the course when I walked away during the assesment and now it is just stuck on the assessment. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafe Thomas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafe Thomas: im okay.\r\nTiffany: I passed you through the module you were on.\r\nTiffany: Please go back and review missed content but you are able to proceed forward\r\nRafe Thomas: I have read and taken notes on the content. thanks \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347072252KN', 1722433723, 1722433857, 1, 23, 6, 2, 0, 0, 0, 0, 2057, 0, 0, 0, 0, 'Guy Gallello Jr', 'guy.gallello@aptim.com', '98.28.39.76', 'e81584128836ace670729554e20f562e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-IATA-cus-', 'not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam', '<div class=\'ca\'><div class=\'info_box\'><i>not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722433725429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433725_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Guy Gallello Jr</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722433725429--><><!--begin:1722433757796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433757_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1722433757796--><><!--begin:1722433822240--><div class=\'cv\'><span class=\'notranslate\'><b>Guy Gallello Jr<timestamp_1722433822_cv>:&nbsp;</b></span>fine.  I will do that.  It goes pretty quickly so that may be it. Unlike the DOT it didn&#39;t state minimum times per module. Thanks</div><!--end:1722433822240--><><!--begin:1722433849795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433849_co>:&nbsp;</b></span>You are welcome!</div><!--end:1722433849795--><><!--begin:1722433857948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722433857_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1722433857948--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'not being taken to final quiz on course exit. Course shows \"Complete\" but I have not completed the final exam\r\nTiffany has joined the chat.\r\nTiffany: Hi, Guy Gallello Jr!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nGuy Gallello Jr: fine.  I will do that.  It goes pretty quickly so that may be it. Unlike the DOT it didn&#39;t state minimum times per module. Thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3475181242Z', 1722879616, 1722879746, 2, 23, 27, 5, 0, 0, 0, 0, 1653, 0, 0, 0, 0, 'Kimberly Cirello', 'Kcirello@walden-associates.com', '68.198.72.214', '79c8dfc6b25ef5bea664276f8ebb3b66', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Walden Associates-cus-', 'I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722879619266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879619_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kimberly Cirello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722879619266--><><!--begin:1722879638626--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Cirello<timestamp_1722879638_cv>:&nbsp;</b></span>Hello I am well, you?</div><!--end:1722879638626--><><!--begin:1722879654541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879654_co>:&nbsp;</b></span>I am good thanks</div><!--end:1722879654541--><><!--begin:1722879676270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879676_co>:&nbsp;</b></span>Once I process the order you will get an email to log in and assign the course to the student</div><!--end:1722879676270--><><!--begin:1722879692402--><div class=\'cv\'><span class=\'notranslate\'><b>Kimberly Cirello<timestamp_1722879692_cv>:&nbsp;</b></span>Wonderful thank you so much!</div><!--end:1722879692402--><><!--begin:1722879746268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722879746_co>:&nbsp;</b></span>You are most welcome! If you do not get the email or have any other questions please let me know.</div><!--end:1722879746268--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I just purchased 40 Hour HAZWOPER Online Standard, how does the employee take the first part online?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kimberly Cirello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKimberly Cirello: Hello I am well, you?\r\nTiffany: I am good thanks\r\nTiffany: Once I process the order you will get an email to log in and assign the course to the student\r\nKimberly Cirello: Wonderful thank you so much!\r\nTiffany: You are most welcome! If you do not get the email or have any other questions please let me know.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('347591599KE', 1722953076, 1722954173, 2, 23, 10, 7, 0, 0, 0, 0, 9303, 0, 0, 0, 0, 'Brianna Duggal', 'brianna.duggal@eabminc.com', '162.12.226.28', '96dfa4fbc39c619b157d4281f114bb52', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-EABM, Inc.-cus-', 'I was wondering if it was posible to change the address and name a manage account has?', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering if it was posible to change the address and name a manage account has?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722953080388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953080_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brianna Duggal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722953080388--><><!--begin:1722953116376--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953117_cv>:&nbsp;</b></span>Hi. I am good and you?</div><!--end:1722953116376--><><!--begin:1722953159502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953159_co>:&nbsp;</b></span>I am good too thank you</div><!--end:1722953159502--><><!--begin:1722953219773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953219_co>:&nbsp;</b></span>I am not sure if I understand your question fully</div><!--end:1722953219773--><><!--begin:1722953236756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953236_co>:&nbsp;</b></span>I can upate the shipping address on the account</div><!--end:1722953236756--><><!--begin:1722953239336--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953240_cv>:&nbsp;</b></span>I was wondering if it was possible to change the name under an account and also the address where the certificates are sent to. </div><!--end:1722953239336--><><!--begin:1722953260114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953259_co>:&nbsp;</b></span>I can upate the shipping address on the account for where the certificates go</div><!--end:1722953260114--><><!--begin:1722953282645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953282_co>:&nbsp;</b></span>I currently show your account shiping address is listed as: Suzanne Figueroa<br>EABM Inc.<br>2114 North Flamingo Road<br>U-173<br>Pembroke Pines FL 33028</div><!--end:1722953282645--><><!--begin:1722953324563--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953325_cv>:&nbsp;</b></span>Yes, Can we change it to:<br><br>EABM, Inc. <br>2306 Calle Laurel Unidad 6-D, San Juan PR 00913</div><!--end:1722953324563--><><!--begin:1722953332974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953332_co>:&nbsp;</b></span>There is only one student who has not completed trainin.  All other certs have already been sent out.</div><!--end:1722953332974--><><!--begin:1722953344901--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953345_cv>:&nbsp;</b></span>Ok! </div><!--end:1722953344901--><><!--begin:1722953357509--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953357_cv>:&nbsp;</b></span>We would like it changed for future trainings</div><!--end:1722953357509--><><!--begin:1722953383489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953383_co>:&nbsp;</b></span>Is the new address you provided the office address?  Is the FL location just a billing address?</div><!--end:1722953383489--><><!--begin:1722953399764--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953400_cv>:&nbsp;</b></span>Also, the name of the account is under Suzanne Figueroa. Can we change it to the name of the company, EABM, Inc.?</div><!--end:1722953399764--><><!--begin:1722953444902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953444_co>:&nbsp;</b></span>We normally address the envelope to a specfic persons attention or department attention at least</div><!--end:1722953444902--><><!--begin:1722953462045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953461_co>:&nbsp;</b></span>Is the new address you provided a office address? Is the FL location just a billing address?</div><!--end:1722953462045--><><!--begin:1722953479854--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953480_cv>:&nbsp;</b></span>Yes the new address is the office address. </div><!--end:1722953479854--><><!--begin:1722953494069--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953494_cv>:&nbsp;</b></span>I am finding out if it&#39;s also the billing address. </div><!--end:1722953494069--><><!--begin:1722953516445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953516_co>:&nbsp;</b></span>Is the FL address still an office address as well?</div><!--end:1722953516445--><><!--begin:1722953620704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953620_co>:&nbsp;</b></span>If there is no one to address the envelopes to I can list it as: </div><!--end:1722953620704--><><!--begin:1722953621951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953621_co>:&nbsp;</b></span>Certificates Enclosed<br>EABM Inc.<br>2306 Calle Laurel Unidad 6-D<br>San Juan PR 00913</div><!--end:1722953621951--><><!--begin:1722953671547--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953672_cv>:&nbsp;</b></span>We moved offices but my team is verifying the billing address</div><!--end:1722953671547--><><!--begin:1722953694071--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953694_cv>:&nbsp;</b></span>Can we put the name under Edward Bray?</div><!--end:1722953694071--><><!--begin:1722953718405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953718_co>:&nbsp;</b></span>Yes what is his title there</div><!--end:1722953718405--><><!--begin:1722953728647--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953729_cv>:&nbsp;</b></span>And the billing address is the same as the new address. </div><!--end:1722953728647--><><!--begin:1722953746150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953746_co>:&nbsp;</b></span>Got it!</div><!--end:1722953746150--><><!--begin:1722953786656--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953787_cv>:&nbsp;</b></span>He is the Product Development Manager. </div><!--end:1722953786656--><><!--begin:1722953818810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953818_co>:&nbsp;</b></span>Got it all future certs will now go to:</div><!--end:1722953818810--><><!--begin:1722953819714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953819_co>:&nbsp;</b></span>	Edward Bray<br>EABM Inc.<br>2306 Calle Laurel Unidad 6-D<br>San Juan PR 00913</div><!--end:1722953819714--><><!--begin:1722953838363--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953838_cv>:&nbsp;</b></span>Perfect! Thank you!</div><!--end:1722953838363--><><!--begin:1722953861870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953861_co>:&nbsp;</b></span>You are welcome!</div><!--end:1722953861870--><><!--begin:1722953910009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953909_co>:&nbsp;</b></span>Is there anything else I can assit you with today?</div><!--end:1722953910009--><><!--begin:1722953924964--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953925_cv>:&nbsp;</b></span>Hi. Is it possible to change the billing address to the old one?</div><!--end:1722953924964--><><!--begin:1722953950154--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953950_cv>:&nbsp;</b></span>Nevermind!</div><!--end:1722953950154--><><!--begin:1722953965560--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722953966_cv>:&nbsp;</b></span>If the payment bounces I&#39;ll contact you again!</div><!--end:1722953965560--><><!--begin:1722953997392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722953997_co>:&nbsp;</b></span>Sounds like a plan!</div><!--end:1722953997392--><><!--begin:1722954023880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954023_co>:&nbsp;</b></span> Is there anything else I can assist you with today?</div><!--end:1722954023880--><><!--begin:1722954036408--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722954036_cv>:&nbsp;</b></span>That is all. Thank you!</div><!--end:1722954036408--><><!--begin:1722954082290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954082_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1722954082290--><><!--begin:1722954086881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722954086_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1722954086881--><><!--begin:1722954113939--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1722954114_cv>:&nbsp;</b></span>You too!</div><!--end:1722954113939--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was wondering if it was posible to change the address and name a manage account has?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brianna Duggal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrianna Duggal: Hi. I am good and you?\r\nTiffany: I am good too thank you\r\nTiffany: I am not sure if I understand your question fully\r\nTiffany: I can upate the shipping address on the account\r\nBrianna Duggal: I was wondering if it was possible to change the name under an account and also the address where the certificates are sent to. \r\nTiffany: I can upate the shipping address on the account for where the certificates go\r\nTiffany: I currently show your account shiping address is listed as: Suzanne FigueroaEABM Inc.2114 North Flamingo RoadU-173Pembroke Pines FL 33028\r\nBrianna Duggal: Yes, Can we change it to:EABM, Inc. 2306 Calle Laurel Unidad 6-D, San Juan PR 00913\r\nTiffany: There is only one student who has not completed trainin.  All other certs have already been sent out.\r\nBrianna Duggal: Ok! \r\nBrianna Duggal: We would like it changed for future trainings\r\nTiffany: Is the new address you provided the office address?  Is the FL location just a billing address?\r\nBrianna Duggal: Also, the name of the account is under Suzanne Figueroa. Can we change it to the name of the company, EABM, Inc.?\r\nTiffany: We normally address the envelope to a specfic persons attention or department attention at least\r\nTiffany: Is the new address you provided a office address? Is the FL location just a billing address?\r\nBrianna Duggal: Yes the new address is the office address. \r\nBrianna Duggal: I am finding out if it&#39;s also the billing address. \r\nTiffany: Is the FL address still an office address as well?\r\nTiffany: If there is no one to address the envelopes to I can list it as: \r\nTiffany: Certificates EnclosedEABM Inc.2306 Calle Laurel Unidad 6-DSan Juan PR 00913\r\nBrianna Duggal: We moved offices but my team is verifying the billing address\r\nBrianna Duggal: Can we put the name under Edward Bray?\r\nTiffany: Yes what is his title there\r\nBrianna Duggal: And the billing address is the same as the new address. \r\nTiffany: Got it!\r\nBrianna Duggal: He is the Product Development Manager. \r\nTiffany: Got it all future certs will now go to:\r\nTiffany: 	Edward BrayEABM Inc.2306 Calle Laurel Unidad 6-DSan Juan PR 00913\r\nBrianna Duggal: Perfect! Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assit you with today?\r\nBrianna Duggal: Hi. Is it possible to change the billing address to the old one?\r\nBrianna Duggal: Nevermind!\r\nBrianna Duggal: If the payment bounces I&#39;ll contact you again!\r\nTiffany: Sounds like a plan!\r\nTiffany:  Is there anything else I can assist you with today?\r\nBrianna Duggal: That is all. Thank you!\r\nTiffany: You are most welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBrianna Duggal: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347595615RG', 1722957107, 1722957573, 2, 23, 26, 4, 0, 0, 0, 0, 3137, 0, 0, 0, 0, 'Rafael Diaz-Hung', 'rdiazhung1991@gmail.com', '2001:0DB8:2197:450b:1c77:2223:7bdb:9c27', '1f2d2fb48348bf150a07b580389a4997', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP USA-cus-', 'I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. ', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1722957111118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957111_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rafael Diaz-Hung</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1722957111118--><><!--begin:1722957125228--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957125_cv>:&nbsp;</b></span>I&#39;m swell. Thanks</div><!--end:1722957125228--><><!--begin:1722957197477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957197_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1722957197477--><><!--begin:1722957254733--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957254_cv>:&nbsp;</b></span>That link does not work</div><!--end:1722957254733--><><!--begin:1722957288062--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957288_cv>:&nbsp;</b></span>Also, my previous employer is a large multi-national so who would I recieve permission from? Just anyone that works there?</div><!--end:1722957288062--><><!--begin:1722957311010--><div class=\'cv\'><span class=\'notranslate\'><b>Rafael Diaz-Hung<timestamp_1722957311_cv>:&nbsp;</b></span>I just need a digital copy. I do not need a replacement certificate</div><!--end:1722957311010--><><!--begin:1722957383550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957383_co>:&nbsp;</b></span>I will sen you a new link in a moment</div><!--end:1722957383550--><><!--begin:1722957428423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957428_co>:&nbsp;</b></span>You will need to have one of the following sign the form an EHS mananger, previous students manager, HR manager</div><!--end:1722957428423--><><!--begin:1722957574031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1722957573_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/replacement-certificates\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/replacement-certificates</a></div><!--end:1722957574031--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I completed my 40h OSHA HAZWOPER course last year (around December I think) and have just transferred to a new company. I need proof of completion to avoid having to re-take the courses. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Rafael Diaz-Hung!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRafael Diaz-Hung: I&#39;m swell. Thanks\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nRafael Diaz-Hung: That link does not work\r\nRafael Diaz-Hung: Also, my previous employer is a large multi-national so who would I recieve permission from? Just anyone that works there?\r\nRafael Diaz-Hung: I just need a digital copy. I do not need a replacement certificate\r\nTiffany: I will sen you a new link in a moment\r\nTiffany: You will need to have one of the following sign the form an EHS mananger, previous students manager, HR manager\r\nTiffany: https://csregs.com/pages/replacement-certificates\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('347676841WN', 1723038318, 1723038691, 2, 23, 11, 7, 0, 0, 0, 0, 3531, 0, 0, 0, 0, 'Derek Castro', 'derek.castro@thermofisher.com', '168.149.146.99', '4cecdc0ab5f17f3e46fe3cca8d01dbe6', 'Select Area of Inquiry:-_-Other-cus-Company-_-Thermofisher scientific-cus-', 'Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek', '<div class=\'ca\'><div class=\'info_box\'><i>Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723038322796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Derek Castro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723038322796--><><!--begin:1723038339024--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038339_cv>:&nbsp;</b></span>Good thanks, hope you are good</div><!--end:1723038339024--><><!--begin:1723038362832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038362_co>:&nbsp;</b></span>Yes thanks</div><!--end:1723038362832--><><!--begin:1723038392937--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038392_cv>:&nbsp;</b></span>Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?<br></div><!--end:1723038392937--><><!--begin:1723038396357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038396_co>:&nbsp;</b></span>You need to refresh your DOT certification in November 2024</div><!--end:1723038396357--><><!--begin:1723038447266--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038447_cv>:&nbsp;</b></span>does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?<br>Thanks<br>Derek</div><!--end:1723038447266--><><!--begin:1723038487174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038487_co>:&nbsp;</b></span>Yes you do not need HAZWOPER for shipping/receiving hazardous materials</div><!--end:1723038487174--><><!--begin:1723038506576--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038506_cv>:&nbsp;</b></span>thanks</div><!--end:1723038506576--><><!--begin:1723038533326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038533_co>:&nbsp;</b></span>You are welcome</div><!--end:1723038533326--><><!--begin:1723038543773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038543_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723038543773--><><!--begin:1723038559859--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1723038559_cv>:&nbsp;</b></span>Not at the moment, thanks you</div><!--end:1723038559859--><><!--begin:1723038576433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038576_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723038576433--><><!--begin:1723038596303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723038596_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723038596303--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nThanks \r\nDerek\r\nTiffany has joined the chat.\r\nTiffany: Hi, Derek Castro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDerek Castro: Good thanks, hope you are good\r\nTiffany: Yes thanks\r\nDerek Castro: Is my DOT certification up to date and does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?\r\nTiffany: You need to refresh your DOT certification in November 2024\r\nDerek Castro: does this allow me to sign for shipping of hazardous material even without my hazowper (29CR+FR 1910.120(e) and title 8 CCR 5192(e)(3)(A)?ThanksDerek\r\nTiffany: Yes you do not need HAZWOPER for shipping/receiving hazardous materials\r\nDerek Castro: thanks\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nDerek Castro: Not at the moment, thanks you\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347786290YQ', 1723147761, 1723148431, 5, 23, 6, 4, 0, 0, 4, 0, 1364, 0, 0, 0, 0, 'Jacob Knapp', 'jacob.knapp@anteagroup.us', '96.67.178.1', '7480c609db2f8e7f05e2fe49d1c1c26f', 'Please Select One:-_-Billing Contact-cus-Company-_-Antea Group-cus-', 'I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. ', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723147764797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147764_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Knapp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723147764797--><><!--begin:1723147789413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147789_co>:&nbsp;</b></span>No Antea Group does not have an account to be invoiced set up</div><!--end:1723147789413--><><!--begin:1723147825549--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723147825_cv>:&nbsp;</b></span>I&#39;m well. Thanks for checking. I wasn&#39;t sure since I know we&#39;ve done business with CS for a number of years. </div><!--end:1723147825549--><><!--begin:1723147879427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723147879_co>:&nbsp;</b></span>Yes I think at one point Antea had something set up but nothing is in place currently.  </div><!--end:1723147879427--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m wondering if Antea Group has an account that could be used to invoice us vs. paying individually on checkout. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Knapp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: No Antea Group does not have an account to be invoiced set up\r\nJacob Knapp: I&#39;m well. Thanks for checking. I wasn&#39;t sure since I know we&#39;ve done business with CS for a number of years. \r\nTiffany: Yes I think at one point Antea had something set up but nothing is in place currently.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347787095YC', 1723148583, 1723149073, 2, 23, 23, 3, 0, 0, 4, 1, 2281, 0, 0, 0, 0, 'Jacob Knapp', 'jacob.knapp@anteagroup.us', '96.67.178.1', '7480c609db2f8e7f05e2fe49d1c1c26f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?', '<div class=\'ca\'><div class=\'info_box\'><i>Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723148587474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148587_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Knapp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723148587474--><><!--begin:1723148597034--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723148597_cv>:&nbsp;</b></span>I&#39;m well</div><!--end:1723148597034--><><!--begin:1723148627897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148627_co>:&nbsp;</b></span>We only have the one 40-Hour online course available now which consists of 32-hours online, 8-hour in person dress-out class and then the final exam back online </div><!--end:1723148627897--><><!--begin:1723148707027--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Knapp<timestamp_1723148707_cv>:&nbsp;</b></span>Ok, thanks. That isn&#39;t quite clear in the description. I&#39;m guessing that we still schedule the dress-out portion with a local in person class as we have in the past?</div><!--end:1723148707027--><><!--begin:1723148846531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148846_co>:&nbsp;</b></span>We have multiple locations scheduled for the dress-out classes.  You can use the <a href=\'https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations</a> page on our website and then look at the 8 HAZ dates as the dress-out days are scheduled at the same time.</div><!--end:1723148846531--><><!--begin:1723148918042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723148917_co>:&nbsp;</b></span>But you would not register through the website since the dress-out portion is included with the online course.  </div><!--end:1723148918042--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are Hybrid 40hr Hazwoper courses no longer available? Is there an in person portion for the online 40hr Hazwoper course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Knapp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Knapp: I&#39;m well\r\nTiffany: We only have the one 40-Hour online course available now which consists of 32-hours online, 8-hour in person dress-out class and then the final exam back online \r\nJacob Knapp: Ok, thanks. That isn&#39;t quite clear in the description. I&#39;m guessing that we still schedule the dress-out portion with a local in person class as we have in the past?\r\nTiffany: We have multiple locations scheduled for the dress-out classes.  You can use the https://csregs.com/pages/in-person-certification-hazwoper-dot-hazmat-class-locations page on our website and then look at the 8 HAZ dates as the dress-out days are scheduled at the same time.\r\nTiffany: But you would not register through the website since the dress-out portion is included with the online course.  \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('347787581KB', 1723149053, 1723149618, 1, 23, 7, 5, 0, 0, 5, 0, 6042, 0, 0, 0, 0, 'Shane Nelson', 'shane.nelson@tetratech.com', '135.135.143.21', 'fb6b06bbb80a7869c2c4a34f82fe7f5d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Tetra Tech-cus-Online Course-_-40HR HAZWOPER-cus-', 'My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723149056330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149056_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shane Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723149056330--><><!--begin:1723149090582--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149090_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1723149090582--><><!--begin:1723149109940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149109_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723149109940--><><!--begin:1723149175693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149175_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723149175693--><><!--begin:1723149199898--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149199_cv>:&nbsp;</b></span>No question on those. </div><!--end:1723149199898--><><!--begin:1723149222720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149222_co>:&nbsp;</b></span>You can refresh your page and you should be able to continue through the course</div><!--end:1723149222720--><><!--begin:1723149233492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149233_co>:&nbsp;</b></span>Can I help with anything else today?<br></div><!--end:1723149233492--><><!--begin:1723149438167--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149438_cv>:&nbsp;</b></span>Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.</div><!--end:1723149438167--><><!--begin:1723149476027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149475_co>:&nbsp;</b></span>That is correct.  I cannot clear the error any other way.  </div><!--end:1723149476027--><><!--begin:1723149526082--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149526_cv>:&nbsp;</b></span>I see, thank you. </div><!--end:1723149526082--><><!--begin:1723149554267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149554_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723149554267--><><!--begin:1723149570940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149570_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723149570940--><><!--begin:1723149597778--><div class=\'cv\'><span class=\'notranslate\'><b>Shane Nelson<timestamp_1723149597_cv>:&nbsp;</b></span>You as well</div><!--end:1723149597778--><><!--begin:1723149616678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723149616_co>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1723149616678--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there\'s nothing shown to select thus I can\'t progress on. Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shane Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShane Nelson: Fine thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nShane Nelson: No question on those. \r\nTiffany: You can refresh your page and you should be able to continue through the course\r\nTiffany: Can I help with anything else today?\r\nShane Nelson: Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.\r\nTiffany: That is correct.  I cannot clear the error any other way.  \r\nShane Nelson: I see, thank you. \r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nShane Nelson: You as well\r\nTiffany: &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34785467432', 1723216165, 1723216438, 2, 23, 26, 2, 0, 0, 0, 0, 3185, 0, 0, 0, 0, 'Leo', 'leonardo.ramirez@signatureflight.com', '12.124.63.126', '3350b8efa17821fc8ed07839d70992c3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature flight Support-cus-', 'Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723216170920--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723216170920--><><!--begin:1723216203616--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216203_cv>:&nbsp;</b></span>doing well. hope all is well with you.</div><!--end:1723216203616--><><!--begin:1723216216609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216216_co>:&nbsp;</b></span>Yes thank you</div><!--end:1723216216609--><><!--begin:1723216264749--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216264_co>:&nbsp;</b></span>The DOT is due every three years and I see you last completed it on 08/08/2022 so you are not due for the recertification until 08/08/2025.</div><!--end:1723216264749--><><!--begin:1723216281629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216281_co>:&nbsp;</b></span>But you can complete it now if you would like and still be good</div><!--end:1723216281629--><><!--begin:1723216302926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216302_co>:&nbsp;</b></span>IATA certification is due every 2 years which I do not see you have taken with us.</div><!--end:1723216302926--><><!--begin:1723216305175--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216305_cv>:&nbsp;</b></span>i see. I though there was an email sent to me but was never able to find it once again. </div><!--end:1723216305175--><><!--begin:1723216360852--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216361_cv>:&nbsp;</b></span>if i am still certified than that is good news. I appreciate the clarification.</div><!--end:1723216360852--><><!--begin:1723216372919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216372_co>:&nbsp;</b></span>Of course! You are welcome!</div><!--end:1723216372919--><><!--begin:1723216383557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216383_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723216383557--><><!--begin:1723216412311--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216412_cv>:&nbsp;</b></span>no. thank you. have a great day</div><!--end:1723216412311--><><!--begin:1723216428990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723216428_co>:&nbsp;</b></span>You as well!!</div><!--end:1723216428990--><><!--begin:1723216431298--><div class=\'cv\'><span class=\'notranslate\'><b>Leo<timestamp_1723216431_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1723216431298--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello. My certification expired 8/8/2024. Can I still take refresher training or do I need to the initial training once again? Training course was DOT Hazmat Transportation & Security Awareness.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Leo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeo: doing well. hope all is well with you.\r\nTiffany: Yes thank you\r\nTiffany: The DOT is due every three years and I see you last completed it on 08/08/2022 so you are not due for the recertification until 08/08/2025.\r\nTiffany: But you can complete it now if you would like and still be good\r\nTiffany: IATA certification is due every 2 years which I do not see you have taken with us.\r\nLeo: i see. I though there was an email sent to me but was never able to find it once again. \r\nLeo: if i am still certified than that is good news. I appreciate the clarification.\r\nTiffany: Of course! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nLeo: no. thank you. have a great day\r\nTiffany: You as well!!\r\nLeo: &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('347864903WJ', 1723226380, 1723226643, 1, 23, 12, 9, 0, 0, 0, 0, 5155, 0, 0, 0, 0, 'James Cochran', 'jcochran@kleinfelder.com', '72.23.94.16', 'cbae48036a3b06e8a31a2bef07fa0eed', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Kleinfelder Inc.-cus-Online Course-_-HAZWOPER 40-cus-', 'I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723226384705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226384_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James Cochran</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723226384705--><><!--begin:1723226403245--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226404_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1723226403245--><><!--begin:1723226410115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226410_co>:&nbsp;</b></span>Good thanks</div><!--end:1723226410115--><><!--begin:1723226425209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226425_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723226425209--><><!--begin:1723226480459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226480_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723226480459--><><!--begin:1723226563635--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226564_cv>:&nbsp;</b></span>Okay, that sounds good. I may switch over to Google Chrome moving forward. Thank you!</div><!--end:1723226563635--><><!--begin:1723226585539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226585_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723226585539--><><!--begin:1723226594186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226594_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1723226594186--><><!--begin:1723226618592--><div class=\'cv\'><span class=\'notranslate\'><b>James Cochran<timestamp_1723226620_cv>:&nbsp;</b></span>I don&#39;t think so, thank you for your help!</div><!--end:1723226618592--><><!--begin:1723226634928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226634_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1723226634928--><><!--begin:1723226641395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1723226641_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723226641395--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am in the \"Excavations\" section of the HAZWOPER 40 training. In this section, there is a \"Soil Types Knowledge Check\". When I start this knowledge check, there is a blank screen with a \"submit\" button in the bottom right corner, and it will not let me continue to the next item in the section. I have been exiting the training properly by logging out when needed. \r\nTiffany has joined the chat.\r\nTiffany: Hi, James Cochran!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames Cochran: Good, how are you?\r\nTiffany: Good thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nJames Cochran: Okay, that sounds good. I may switch over to Google Chrome moving forward. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJames Cochran: I don&#39;t think so, thank you for your help!\r\nTiffany: You are most welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');

-- --------------------------------------------------------

--
-- Table structure for table `p_vars`
--

CREATE TABLE `p_vars` (
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--
-- Dumping data for table `p_vars`
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-- --------------------------------------------------------

--
-- Table structure for table `p_wstats`
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CREATE TABLE `p_wstats` (
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--
-- Dumping data for table `p_wstats`
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--
-- Indexes for table `p_anno_resp`
--
ALTER TABLE `p_anno_resp`
  ADD PRIMARY KEY (`respID`),
  ADD KEY `t_up` (`t_up`),
  ADD KEY `t_down` (`t_down`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `created` (`created`),
  ADD KEY `start_time` (`start_time`),
  ADD KEY `end_time` (`end_time`),
  ADD KEY `t_clicked` (`t_clicks`),
  ADD KEY `status` (`status`),
  ADD KEY `display` (`display`);

--
-- Indexes for table `p_anno_rlog`
--
ALTER TABLE `p_anno_rlog`
  ADD PRIMARY KEY (`md5_vhash`),
  ADD KEY `created` (`created`);

--
-- Indexes for table `p_canned`
--
ALTER TABLE `p_canned`
  ADD PRIMARY KEY (`canID`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`);

--
-- Indexes for table `p_canned_auto`
--
ALTER TABLE `p_canned_auto`
  ADD PRIMARY KEY (`opID`);

--
-- Indexes for table `p_departments`
--
ALTER TABLE `p_departments`
  ADD PRIMARY KEY (`deptID`);

--
-- Indexes for table `p_dept_groups`
--
ALTER TABLE `p_dept_groups`
  ADD PRIMARY KEY (`groupID`);

--
-- Indexes for table `p_dept_ops`
--
ALTER TABLE `p_dept_ops`
  ADD PRIMARY KEY (`deptID`,`opID`),
  ADD KEY `display` (`display`,`visible`,`status`),
  ADD KEY `dept_offline` (`dept_offline`);

--
-- Indexes for table `p_dept_vars`
--
ALTER TABLE `p_dept_vars`
  ADD PRIMARY KEY (`deptID`);

--
-- Indexes for table `p_emarketing`
--
ALTER TABLE `p_emarketing`
  ADD PRIMARY KEY (`statID`),
  ADD UNIQUE KEY `emarketID` (`emarketID`,`md5_vis`),
  ADD KEY `created` (`created`),
  ADD KEY `thevalue` (`thevalue`),
  ADD KEY `email` (`email`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `sdate` (`sdate`),
  ADD KEY `ces` (`ces`);

--
-- Indexes for table `p_external`
--
ALTER TABLE `p_external`
  ADD PRIMARY KEY (`extID`);

--
-- Indexes for table `p_ext_ops`
--
ALTER TABLE `p_ext_ops`
  ADD UNIQUE KEY `extID` (`extID`,`opID`);

--
-- Indexes for table `p_footprints`
--
ALTER TABLE `p_footprints`
  ADD KEY `ip` (`ip`),
  ADD KEY `created` (`created`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `md5_page` (`md5_page`),
  ADD KEY `archive` (`archive`);

--
-- Indexes for table `p_footprints_u`
--
ALTER TABLE `p_footprints_u`
  ADD PRIMARY KEY (`footID`),
  ADD UNIQUE KEY `md5_vis` (`md5_vis`),
  ADD KEY `updated` (`updated`),
  ADD KEY `created` (`created`),
  ADD KEY `ip` (`ip`);

--
-- Indexes for table `p_footstats`
--
ALTER TABLE `p_footstats`
  ADD PRIMARY KEY (`sdate`,`md5_page`);

--
-- Indexes for table `p_ips`
--
ALTER TABLE `p_ips`
  ADD PRIMARY KEY (`md5_vis`),
  ADD KEY `created` (`created`),
  ADD KEY `ip` (`ip`);

--
-- Indexes for table `p_lang_packs`
--
ALTER TABLE `p_lang_packs`
  ADD UNIQUE KEY `deptID` (`deptID`);

--
-- Indexes for table `p_marketing`
--
ALTER TABLE `p_marketing`
  ADD PRIMARY KEY (`marketID`),
  ADD KEY `skey` (`skey`);

--
-- Indexes for table `p_market_c`
--
ALTER TABLE `p_market_c`
  ADD PRIMARY KEY (`sdate`,`marketID`);

--
-- Indexes for table `p_mboard`
--
ALTER TABLE `p_mboard`
  ADD PRIMARY KEY (`messageID`),
  ADD KEY `created` (`created`),
  ADD KEY `status` (`status`),
  ADD KEY `opID` (`opID`),
  ADD KEY `messageID` (`messageID`,`opID`);

--
-- Indexes for table `p_messages`
--
ALTER TABLE `p_messages`
  ADD PRIMARY KEY (`messageID`),
  ADD KEY `md5_vis` (`md5_vis`);

--
-- Indexes for table `p_notes`
--
ALTER TABLE `p_notes`
  ADD PRIMARY KEY (`noteID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `ces` (`ces`),
  ADD KEY `isnote` (`isnote`),
  ADD KEY `flag` (`flag`);

--
-- Indexes for table `p_opping_log`
--
ALTER TABLE `p_opping_log`
  ADD PRIMARY KEY (`logID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `counter` (`counter`),
  ADD KEY `ping` (`ping`);

--
-- Indexes for table `p_opstatus_log`
--
ALTER TABLE `p_opstatus_log`
  ADD KEY `created` (`created`);

--
-- Indexes for table `p_op_vars`
--
ALTER TABLE `p_op_vars`
  ADD PRIMARY KEY (`opID`);

--
-- Indexes for table `p_proaction_c`
--
ALTER TABLE `p_proaction_c`
  ADD PRIMARY KEY (`proactionID`,`sdate`),
  ADD KEY `views` (`views`,`taken`,`declined`);

--
-- Indexes for table `p_queue`
--
ALTER TABLE `p_queue`
  ADD PRIMARY KEY (`queueID`),
  ADD KEY `ces` (`ces`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `ops_d` (`ops_d`),
  ADD KEY `embed` (`embed`);

--
-- Indexes for table `p_queue_log`
--
ALTER TABLE `p_queue_log`
  ADD PRIMARY KEY (`logID`),
  ADD KEY `created` (`created`),
  ADD KEY `ended` (`ended`),
  ADD KEY `status` (`status`),
  ADD KEY `ces` (`ces`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `sdate` (`sdate`);

--
-- Indexes for table `p_refer`
--
ALTER TABLE `p_refer`
  ADD PRIMARY KEY (`md5_vis`),
  ADD KEY `md5_page` (`md5_page`),
  ADD KEY `created` (`created`),
  ADD KEY `archive` (`archive`);

--
-- Indexes for table `p_referstats`
--
ALTER TABLE `p_referstats`
  ADD PRIMARY KEY (`sdate`,`md5_page`);

--
-- Indexes for table `p_requests`
--
ALTER TABLE `p_requests`
  ADD PRIMARY KEY (`requestID`),
  ADD UNIQUE KEY `ces` (`ces`),
  ADD KEY `opID` (`opID`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `status` (`status`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `updated` (`updated`),
  ADD KEY `vupdated` (`vupdated`),
  ADD KEY `ended` (`ended`),
  ADD KEY `md5_vis_` (`md5_vis_`);

--
-- Indexes for table `p_req_log`
--
ALTER TABLE `p_req_log`
  ADD PRIMARY KEY (`ces`),
  ADD KEY `opID` (`opID`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `tag` (`tag`),
  ADD KEY `created` (`created`),
  ADD KEY `archive` (`archive`),
  ADD KEY `ended` (`ended`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `initiated` (`initiated`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `accepted` (`accepted`),
  ADD KEY `accepted_op` (`accepted_op`),
  ADD KEY `duration` (`duration`),
  ADD KEY `status_msg` (`status`,`status_msg`),
  ADD KEY `transferred` (`transferred`);

--
-- Indexes for table `p_rstats_depts`
--
ALTER TABLE `p_rstats_depts`
  ADD PRIMARY KEY (`sdate`,`deptID`);

--
-- Indexes for table `p_rstats_log`
--
ALTER TABLE `p_rstats_log`
  ADD PRIMARY KEY (`ces`,`opID`),
  ADD KEY `created` (`created`),
  ADD KEY `opID` (`opID`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `status` (`status`);

--
-- Indexes for table `p_rstats_ops`
--
ALTER TABLE `p_rstats_ops`
  ADD PRIMARY KEY (`sdate`,`opID`);

--
-- Indexes for table `p_transcripts`
--
ALTER TABLE `p_transcripts`
  ADD PRIMARY KEY (`ces`),
  ADD KEY `created` (`created`),
  ADD KEY `rating` (`rating`),
  ADD KEY `opID` (`opID`),
  ADD KEY `md5_vis` (`md5_vis`),
  ADD KEY `deptID` (`deptID`),
  ADD KEY `op2op` (`op2op`),
  ADD KEY `encr` (`encr`),
  ADD KEY `noteID` (`noteID`),
  ADD KEY `tag` (`tag`),
  ADD KEY `accepted_op` (`accepted_op`),
  ADD KEY `marketID` (`marketID`),
  ADD KEY `accepted` (`accepted`),
  ADD KEY `hasnote` (`hasnote`);
ALTER TABLE `p_transcripts` ADD FULLTEXT KEY `custom` (`custom`);
ALTER TABLE `p_transcripts` ADD FULLTEXT KEY `plain` (`plain`);

--
-- Indexes for table `p_vars`
--
ALTER TABLE `p_vars`
  ADD PRIMARY KEY (`varID`);

--
-- Indexes for table `p_wstats`
--
ALTER TABLE `p_wstats`
  ADD PRIMARY KEY (`sdate`,`deptID`),
  ADD KEY `wl` (`wl`),
  ADD KEY `wlo` (`wlo`),
  ADD KEY `wc` (`wc`),
  ADD KEY `wo` (`wo`);

--
-- AUTO_INCREMENT for table `p_anno_resp`
--
ALTER TABLE `p_anno_resp`
  MODIFY `respID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_canned`
--
ALTER TABLE `p_canned`
  MODIFY `canID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=79;

--
-- AUTO_INCREMENT for table `p_departments`
--
ALTER TABLE `p_departments`
  MODIFY `deptID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=6;

--
-- AUTO_INCREMENT for table `p_emarketing`
--
ALTER TABLE `p_emarketing`
  MODIFY `statID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_external`
--
ALTER TABLE `p_external`
  MODIFY `extID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=4;

--
-- AUTO_INCREMENT for table `p_footprints_u`
--
ALTER TABLE `p_footprints_u`
  MODIFY `footID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=90288;

--
-- AUTO_INCREMENT for table `p_marketing`
--
ALTER TABLE `p_marketing`
  MODIFY `marketID` int UNSIGNED NOT NULL AUTO_INCREMENT;

--
-- AUTO_INCREMENT for table `p_mboard`
--
ALTER TABLE `p_mboard`
  MODIFY `messageID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;

--
-- AUTO_INCREMENT for table `p_messages`
--
ALTER TABLE `p_messages`
  MODIFY `messageID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1466;

--
-- AUTO_INCREMENT for table `p_notes`
--
ALTER TABLE `p_notes`
  MODIFY `noteID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=699;

--
-- AUTO_INCREMENT for table `p_opping_log`
--
ALTER TABLE `p_opping_log`
  MODIFY `logID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=137891;

--
-- AUTO_INCREMENT for table `p_queue`
--
ALTER TABLE `p_queue`
  MODIFY `queueID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=31;

--
-- AUTO_INCREMENT for table `p_queue_log`
--
ALTER TABLE `p_queue_log`
  MODIFY `logID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=31;

--
-- AUTO_INCREMENT for table `p_requests`
--
ALTER TABLE `p_requests`
  MODIFY `requestID` int UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=1851;

--
-- AUTO_INCREMENT for table `p_vars`
--
ALTER TABLE `p_vars`
  MODIFY `varID` tinyint UNSIGNED NOT NULL AUTO_INCREMENT, AUTO_INCREMENT=2;
COMMIT;

