My training is stuck, and I've attempted to progress on different browsers and devices with no luck. 
Tiffany has joined the chat.
Tiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Kaden Holton: I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.
Kaden Holton: It will not progress.
Tiffany: I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  
Kaden Holton: I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.
Tiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Kaden Holton: No, thank you.
Kaden Holton: That&#39;s all I need.
Tiffany: You are welcome!
Tiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Kaden Holton: Thank you. You too.
Tiffany: Thank you! Goodbye &#128578;
Chat closed by the operator. Chat has ended.

