Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? 

Tiffany has joined the chat.
Tiffany: Hi, Brooke!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Brooke: Hi, I&#39;m well. How are you?
Tiffany: I am good thank you!
Tiffany: The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  
Tiffany: Do you have an order number I can assist with this if needed?
Brooke: Let me find the order number! 
Brooke: Order number is 15447
Tiffany: I have added the seat into his account.  He should be able to log in and see it to start training.  
Brooke: Thank you so much! 
Tiffany: His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  
Tiffany: mailto:randall.babbitt@avmax.com
Tiffany: Log in page: https://csregsonline.com/
Brooke: it should be mailto:Edward.Ramirez@avmax.com
Tiffany: Oh looks like is was first sent to another student with the email mailto:randall.babbitt@avmax.com
Brooke: I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice 
Tiffany: I have added the IATA in Edwards account
Tiffany: mailto:edward.ramirez@avmax.com
Brooke: Thank you! I will have him check soon 
Tiffany: Is there anything else I can assist you with today?
Brooke: No ma&#39;am, that is all for now! 
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
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