<div class='ca'><div class='info_box'><i>Wanted to see how I can pull certificates for employees</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1615311846154--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615311766_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Julio C Lopez</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1615311846154--><><!--begin:1615311780572--><div class='cv'><span class='notranslate'><b>Julio C Lopez<timestamp_1615311780_cv>:&nbsp;</b></span>I am doing well! </div><!--end:1615311780572--><><!--begin:1615311892151--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615311812_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1615311892151--><><!--begin:1615311863830--><div class='cv'><span class='notranslate'><b>Julio C Lopez<timestamp_1615311863_cv>:&nbsp;</b></span>Hi tiffany! Yes I paid the invoice on 2/15 and need to obtain a soft copy of the certificate for our records</div><!--end:1615311863830--><><!--begin:1615311982606--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615311903_co>:&nbsp;</b></span>What is the students name on the certificate and I will look the account details up please?</div><!--end:1615311982606--><><!--begin:1615311939391--><div class='cv'><span class='notranslate'><b>Julio C Lopez<timestamp_1615311939_cv>:&nbsp;</b></span>Carlos Quintinilla</div><!--end:1615311939391--><><!--begin:1615312130370--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615312050_co>:&nbsp;</b></span>I see he completed the training on 12/04/2020 but the invoice for his training has not been paid at this time.</div><!--end:1615312130370--><><!--begin:1615312113231--><div class='cv'><span class='notranslate'><b>Julio C Lopez<timestamp_1615312113_cv>:&nbsp;</b></span>Thats strange as I have the email confirmation of payment received</div><!--end:1615312113231--><><!--begin:1615312232858--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615312153_co>:&nbsp;</b></span>Please give me one moment to look a bit further</div><!--end:1615312232858--><><!--begin:1615312431864--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615312352_co>:&nbsp;</b></span>I see that there may have been a system error with the course being marked paid.  I will need to speak with my accounting department and get back with you.  I see you submitted payment for Order #10471 on 02/15/21 with order #11541.  If I can verify all this is correct we will get the certificate qued to be sent via US Mail and I will get you a PDF copy at no charge due to this internal error. </div><!--end:1615312431864--><><!--begin:1615312436298--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615312356_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1615312436298--><><!--begin:1615312393920--><div class='cv'><span class='notranslate'><b>Julio C Lopez<timestamp_1615312394_cv>:&nbsp;</b></span>That is it thank you Tiffany! </div><!--end:1615312393920--><><!--begin:1615312561753--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1615312482_co>:&nbsp;</b></span>You can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1615312561753--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>