Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected "finish" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.
Tiffany has joined the chat.
Tiffany: Hi, Brittani Elm!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Brittani Elm: I&#39;m getting a little frustrated with this training, to be honest
Tiffany: I am looking you up now
Tiffany: Did you just close the window using the x closing the browser page or did you use the exit module link
Brittani Elm: I don&#39;t know
Brittani Elm: site has been having about a 10 second lag time
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Brittani Elm: No
Brittani Elm: I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button
Tiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Brittani Elm: I&#39;m taking notes in Microsoft word. Is this not allowed?
Tiffany: Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity
Brittani Elm: It hasn&#39;t been
Tiffany: You may want to open word offline as well
Brittani Elm: how does the pass work? It looks like I still have to start the Competent person module over again
Tiffany: You may need to log out and back in to see the module marked as passed
Brittani Elm: ok. thank you.
Tiffany: You are welcome!
Tiffany: Is there anything else I can assist you with today?
Brittani Elm: no, thank you
Tiffany: If you think of anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the operator. Chat has ended.

