Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.
Tiffany has joined the chat.
Tiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  
Tiffany: Can I get a student name please and I can look him up for you
Tammy Bailey: Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;
Tiffany: Hi, Tammy Bailey!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tammy Bailey: I am good thank you, how are you?
Tiffany: Good thank you!
Tiffany: Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.
Tiffany: Can I get a student name please and I can look him up for you
Tammy Bailey:  Deliz Rodriguez Acevedo &lt;mailto:deliz.acevedo@fedex.com&gt;
Tiffany: Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  
Tiffany: Is there anything else I can assist you with?
Tammy Bailey: How  an I get her re-registered? 
Tammy Bailey: I am hearing she was not feeling well on Friday and should not have taken it. 
Tammy Bailey: How *can I get her re-registered?
Tiffany: The course link to our website is https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant
Tammy Bailey: We have to pay again?  
Tiffany: Yes when registering you would have to sumbit payment.
Tammy Bailey: I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  
Tammy Bailey: Do you offer the course in Spanish? 
Tiffany: We do have the DOT in Spanish: https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol
Tammy Bailey: Is there anyway she can take the test again in Spanish at no cost?  
Tiffany: I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.
Tiffany: I would have to reach out to you by email once I have a response.
Tammy Bailey: If she can take it in English again, I will be available for translation questions.  
Tiffany: I would have to reach out to you by email once I have a response from management.
Tammy Bailey: Please do, thank you. 
Tiffany: Sounds good! I will let you know as soon as I can.
Tiffany: Is there anything else I can assist you with today?
Tammy Bailey: Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.
Tiffany: You are welcome!
Tammy Bailey: Have a good day. 
Tiffany: You as well!
Tammy Bailey: Thanks
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