<div class='ca'><div class='info_box'><i>I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645735749869--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735749_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Charles Campbell</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645735749869--><><!--begin:1645735764074--><div class='cv'><span class='notranslate'><b>Charles Campbell<timestamp_1645735764_cv>:&nbsp;</b></span>Well, how are you</div><!--end:1645735764074--><><!--begin:1645735776524--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735776_co>:&nbsp;</b></span>Good thank you!</div><!--end:1645735776524--><><!--begin:1645735800012--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735799_co>:&nbsp;</b></span>I  am looking you up now</div><!--end:1645735800012--><><!--begin:1645735811755--><div class='cv'><span class='notranslate'><b>Charles Campbell<timestamp_1645735811_cv>:&nbsp;</b></span>I think I&#39;m ok actually</div><!--end:1645735811755--><><!--begin:1645735820771--><div class='cv'><span class='notranslate'><b>Charles Campbell<timestamp_1645735820_cv>:&nbsp;</b></span>looks like the first lesson started</div><!--end:1645735820771--><><!--begin:1645735834465--><div class='cv'><span class='notranslate'><b>Charles Campbell<timestamp_1645735834_cv>:&nbsp;</b></span>sorry for the inconvenience</div><!--end:1645735834465--><><!--begin:1645735838053--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735838_co>:&nbsp;</b></span>It may have been a time requirement not met</div><!--end:1645735838053--><><!--begin:1645735847990--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735847_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1645735847990--><><!--begin:1645735861462--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735861_co>:&nbsp;</b></span>If you need any future assistance please let me know.</div><!--end:1645735861462--><><!--begin:1645735870971--><div class='cv'><span class='notranslate'><b>Charles Campbell<timestamp_1645735871_cv>:&nbsp;</b></span>Thanks!</div><!--end:1645735870971--><><!--begin:1645735878493--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1645735878_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645735878493--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>