<div class='ca'><div class='info_box'><i>Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623956544299--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956544_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Yashvi Patel</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623956544299--><><!--begin:1623956579188--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956579_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1623956579188--><><!--begin:1623956614186--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623956614_cv>:&nbsp;</b></span>Hi Tiffany, sure let me know if you require details</div><!--end:1623956614186--><><!--begin:1623956703679--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956703_co>:&nbsp;</b></span>Okay I see you are registered for the 40 Hour HAZWOPER full seminar course starting on 06/22/2021 going through 06/25/2021.</div><!--end:1623956703679--><><!--begin:1623956721500--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956721_co>:&nbsp;</b></span>The seminar policy is on the website at: <a href='https://csregs.com/pages/seminar-reschedule-registration-policy' target='_blank' rel='noopener noreferrer'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1623956721500--><><!--begin:1623956738166--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956738_co>:&nbsp;</b></span>SEMINAR RESCHEDULE AND SUBSTITUTION POLICY<br>UNLESS you notify us AT LEAST 15-Days in advance of the class start date, there is a fee to reschedule to a new class.<br>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.<br>*Note: Substituting a student within 48-hours of the class start date will incur a fee of $10.00 plus postage & handling to re-issue a Certification and Wallet Card in the new student name.<br><br>All requests to reschedule or substitute a student must include: Student name, company name, and class you are registered for. When substituting, please provide the name and email address of the NEW student who will be attending in your place. Reschedule fees must be paid at the time you reschedule.<br>RESCHEDULE FEES:<br>Reschedule fees are calculated from the date/time we RECEIVE your request. Need to Reschedule? Click here<br>15 days or MORE  prior to the class start date: NO FEE <br>Between fourteen (14) and seven (7 days) of class start: 25% of the standard course tuition.<br>Between six (6) and two (2) days (48 Hours) of class start: 50% of the standard course tuition.<br>Within 48-hours of the class start (including &quot;no-shows,&quot; late arrivals, leaving class early, or not finishing a class): 100% of the standard course tuition.<br>REFUNDS: <br>If you mistakenly register for the wrong class, you must contact us within 24-hours of placing your order to qualify for a full refund.<br>NO OTHER REQUESTS FOR REFUND WILL BE HONORED.<br>Reschedule fees must be paid at the time you reschedule. We cannot process reschedule requests without payment. <br>The remaining tuition (if applicable) can only be applied to future training classes- no refunds.<br>Certificates of Completion cannot be released until payment, in full, is received in our office in Denver.<br>Overdue invoices are charged a late fee of 1.5% fee per month on the outstanding balance.<br>Compliance Solutions does not charge state, local, or regional sales or use tax on training products. Please be advised the end-user is responsible for remittance and payment of any sales or use taxes imposed by your state or local jurisdiction.</div><!--end:1623956738166--><><!--begin:1623956810024--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623956810_cv>:&nbsp;</b></span>Okay</div><!--end:1623956810024--><><!--begin:1623956824030--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956824_co>:&nbsp;</b></span>Since we are 5 days prior to the class start date there is a 50% reschedule fee at this point. </div><!--end:1623956824030--><><!--begin:1623956834967--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623956835_cv>:&nbsp;</b></span>So does that mean that if I reschedule it today, I will not be charged any fee?</div><!--end:1623956834967--><><!--begin:1623956869387--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623956869_cv>:&nbsp;</b></span>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.</div><!--end:1623956869387--><><!--begin:1623956874048--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956873_co>:&nbsp;</b></span>In order to reschedule without a fee we must receive the request 15 days or more in advance of the class start date.</div><!--end:1623956874048--><><!--begin:1623956897357--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623956897_co>:&nbsp;</b></span>Do you have another person you would like to attend this class in your place?</div><!--end:1623956897357--><><!--begin:1623956939887--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623956940_cv>:&nbsp;</b></span>No, we are registered in a group but we have tighter deadlines we have to meet and need to reschedule all of us</div><!--end:1623956939887--><><!--begin:1623957047422--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957047_co>:&nbsp;</b></span>All 4 student registered for Tampa, FL next week from SCS need to reschedule?</div><!--end:1623957047422--><><!--begin:1623957095270--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623957095_cv>:&nbsp;</b></span>Yes</div><!--end:1623957095270--><><!--begin:1623957232585--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957232_co>:&nbsp;</b></span>Standard policy states there is a 50% reschedule fee when we receive reschedule requests within 6 business days up to 2 business day of the class start date, per student.  I would have to speak with management regarding your request to see if there is anything we can do.</div><!--end:1623957232585--><><!--begin:1623957276599--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623957276_cv>:&nbsp;</b></span>Okay. How soon will we be able to find out about that?</div><!--end:1623957276599--><><!--begin:1623957336773--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957336_co>:&nbsp;</b></span>If available, I will speak with them after we are finished chatting.  I wil send you an email once I have an update.  </div><!--end:1623957336773--><><!--begin:1623957353056--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957352_co>:&nbsp;</b></span>Do you know when you would like to reschedule to?</div><!--end:1623957353056--><><!--begin:1623957399359--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623957399_cv>:&nbsp;</b></span>Okay no problem. I am only inquiring about the policy for now. We can probably do the next available class. </div><!--end:1623957399359--><><!--begin:1623957577791--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957577_co>:&nbsp;</b></span>The next classes in Florida are Ft Lauderdale, FL 07/20 through 07/23 and then Orlando, FL 07/27/ through 07/30 after that the next Tampa , FL class is 08/03 through 08/06</div><!--end:1623957577791--><><!--begin:1623957736214--><div class='cv'><span class='notranslate'><b>Yashvi Patel<timestamp_1623957736_cv>:&nbsp;</b></span>We are interested only in Tampa</div><!--end:1623957736214--><><!--begin:1623957745714--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957745_co>:&nbsp;</b></span>okay</div><!--end:1623957745714--><><!--begin:1623957880134--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623957880_co>:&nbsp;</b></span>If my manager would like to give you a call regarding your request what is the best number to reach you at?</div><!--end:1623957880134--><><!--begin:1623958293536--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623958293_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623958293536--><><!--begin:1623958355501--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1623958355_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623958355501--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>