INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('331349301KV', 1706710774, 1706711143, 2, 23, 8, 5, 0, 0, 5, 1, 4149, 0, 0, 0, 0, 'Tammy Bailey', 'tammy-jo.bailey@fedex.com', '12.91.198.102', '6ac69dbaf3592281cd5b14932ac770c1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-FedEx-cus-', 'Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706710776709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710776_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tammy Bailey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706710776709--><><!--begin:1706710793434--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710793_cv>:&nbsp;</b></span>I&#39;m good. How are you?  </div><!--end:1706710793434--><><!--begin:1706710818774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710818_co>:&nbsp;</b></span>No their End date/Expiration date is when the course will expire.  </div><!--end:1706710818774--><><!--begin:1706710823299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710823_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1706710823299--><><!--begin:1706710852566--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710852_cv>:&nbsp;</b></span>How can I extend dates?  I didn&#39;t realize they would struggle as much to get it done.</div><!--end:1706710852566--><><!--begin:1706710888003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710887_co>:&nbsp;</b></span>I would have to look each student up</div><!--end:1706710888003--><><!--begin:1706710894598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710894_co>:&nbsp;</b></span>Can I please have their names?</div><!--end:1706710894598--><><!--begin:1706710904605--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710904_cv>:&nbsp;</b></span>Heather Shaeffer and Deliz Rodriguez.  </div><!--end:1706710904605--><><!--begin:1706710916135--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710916_cv>:&nbsp;</b></span>I believe you were the one who helped me with Deliz on Monday.</div><!--end:1706710916135--><><!--begin:1706710963902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706710963_co>:&nbsp;</b></span>Do you want me to remove the Due date you set?  I show Heathers end date is set for 033024</div><!--end:1706710963902--><><!--begin:1706710986644--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710986_cv>:&nbsp;</b></span>I thought I set it for today.  </div><!--end:1706710986644--><><!--begin:1706710992807--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706710992_cv>:&nbsp;</b></span>Please remove both due dates</div><!--end:1706710992807--><><!--begin:1706711031214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711031_co>:&nbsp;</b></span>Yes the due date you set was listed as Today.</div><!--end:1706711031214--><><!--begin:1706711071250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711071_co>:&nbsp;</b></span>Heather has until 03/30/24 to complete the course and Deliz has until 04/08/2024 to complete the course. </div><!--end:1706711071250--><><!--begin:1706711087886--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706711087_cv>:&nbsp;</b></span>Ok, thank you so much. They will be done by then. </div><!--end:1706711087886--><><!--begin:1706711105823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711105_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1706711105823--><><!--begin:1706711117961--><div class=\'cv\'><span class=\'notranslate\'><b>Tammy Bailey<timestamp_1706711117_cv>:&nbsp;</b></span>That is all.  Have a good day. </div><!--end:1706711117961--><><!--begin:1706711141613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706711141_co>:&nbsp;</b></span>Thanks you as well!</div><!--end:1706711141613--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning.  I assigned due dates for two online courses for members of my team.  If they do not meet the deadline, will the course become unavailable to them? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Tammy Bailey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTammy Bailey: I&#39;m good. How are you?  \r\nTiffany: No their End date/Expiration date is when the course will expire.  \r\nTiffany: I am good thank you!\r\nTammy Bailey: How can I extend dates?  I didn&#39;t realize they would struggle as much to get it done.\r\nTiffany: I would have to look each student up\r\nTiffany: Can I please have their names?\r\nTammy Bailey: Heather Shaeffer and Deliz Rodriguez.  \r\nTammy Bailey: I believe you were the one who helped me with Deliz on Monday.\r\nTiffany: Do you want me to remove the Due date you set?  I show Heathers end date is set for 033024\r\nTammy Bailey: I thought I set it for today.  \r\nTammy Bailey: Please remove both due dates\r\nTiffany: Yes the due date you set was listed as Today.\r\nTiffany: Heather has until 03/30/24 to complete the course and Deliz has until 04/08/2024 to complete the course. \r\nTammy Bailey: Ok, thank you so much. They will be done by then. \r\nTiffany: Great! Is there anything else I can assist you with today?\r\nTammy Bailey: That is all.  Have a good day. \r\nTiffany: Thanks you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3313738982B', 1706735397, 1706735648, 2, 23, 35, 14, 0, 0, 5, 0, 3114, 513, 0, 0, 0, 'Tanner Jeffries', 'tdjeffries@wisc.edu', '144.92.108.5', '19c2e74213497faaaba9216f25c306ba', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-University of Wisconsin-cus-', 'I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706735400290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735400_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanner Jeffries</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706735400290--><><!--begin:1706735416983--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735417_cv>:&nbsp;</b></span>I am well, thank you. And yourself?</div><!--end:1706735416983--><><!--begin:1706735431250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735431_co>:&nbsp;</b></span>I am good thanks</div><!--end:1706735431250--><><!--begin:1706735454649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735454_co>:&nbsp;</b></span>I can get you registered for the IL dressout on 02/09/2024.</div><!--end:1706735454649--><><!--begin:1706735479834--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735479_co>:&nbsp;</b></span>Can I get a direct line or cell number for you to add to your account?</div><!--end:1706735479834--><><!--begin:1706735498285--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735498_cv>:&nbsp;</b></span>wonderful, thank you. my direct line is <a href=\'tel:6082920765\' target=\'_blank\' rel=\'noopener noreferrer\'>(608) 292-0765</a></div><!--end:1706735498285--><><!--begin:1706735578435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735578_co>:&nbsp;</b></span>You are registered and class details have been sent</div><!--end:1706735578435--><><!--begin:1706735590022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735589_co>:&nbsp;</b></span>Is there anything else I cna assist you with today?</div><!--end:1706735590022--><><!--begin:1706735613938--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735613_cv>:&nbsp;</b></span>excellent, i just received the registration email.  that was all i needed.</div><!--end:1706735613938--><><!--begin:1706735628429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735628_co>:&nbsp;</b></span>Great news!</div><!--end:1706735628429--><><!--begin:1706735634267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706735634_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1706735634267--><><!--begin:1706735642701--><div class=\'cv\'><span class=\'notranslate\'><b>Tanner Jeffries<timestamp_1706735642_cv>:&nbsp;</b></span>thank you, you as well.</div><!--end:1706735642701--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have completed the online portion of my HAZWOPER training and I am wanting to schedule the final 8-hour in-person training.  I was hoping to participate in the training currently scheduled for Friday, February 6th, in Chicago, IL, but the information page on that training is unavailable. Hoping to get some help with registration for this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tanner Jeffries!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanner Jeffries: I am well, thank you. And yourself?\r\nTiffany: I am good thanks\r\nTiffany: I can get you registered for the IL dressout on 02/09/2024.\r\nTiffany: Can I get a direct line or cell number for you to add to your account?\r\nTanner Jeffries: wonderful, thank you. my direct line is tel:6082920765\r\nTiffany: You are registered and class details have been sent\r\nTiffany: Is there anything else I cna assist you with today?\r\nTanner Jeffries: excellent, i just received the registration email.  that was all i needed.\r\nTiffany: Great news!\r\nTiffany: Have a wonderful day!\r\nTanner Jeffries: thank you, you as well.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331524864TW', 1706886340, 1706886732, 2, 23, 10, 7, 0, 0, 0, 0, 2317, 0, 0, 0, 0, 'Heather Brown', 'heather.brown@rd.nestle.com', '99.109.104.97', '7dfd083e89626ebefd8b297d0d42188c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Nestle Purina-cus-', 'I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706886343735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886343_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Heather Brown</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706886343735--><><!--begin:1706886376295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886376_co>:&nbsp;</b></span>We sent it via US Mail on 01/03/2024 to</div><!--end:1706886376295--><><!--begin:1706886391673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886391_co>:&nbsp;</b></span>Tom Wagner<br>Nestle Purina Pet Care<br>1 Checkerboard Square<br>2RS<br>Saint Louis MO 63164-0001</div><!--end:1706886391673--><><!--begin:1706886497725--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886497_cv>:&nbsp;</b></span>Thank you!</div><!--end:1706886497725--><><!--begin:1706886505521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886505_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706886505521--><><!--begin:1706886508858--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886508_cv>:&nbsp;</b></span>I&#39;ll bother Tom then.</div><!--end:1706886508858--><><!--begin:1706886512378--><div class=\'cv\'><span class=\'notranslate\'><b>Heather Brown<timestamp_1706886512_cv>:&nbsp;</b></span>Nope. That&#39;s it</div><!--end:1706886512378--><><!--begin:1706886520402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706886520_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706886520402--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my certificate yet.  Can you confirm shipping date?  My safety department is unsure if they\'ve received it or not.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Heather Brown!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We sent it via US Mail on 01/03/2024 to\r\nTiffany: Tom WagnerNestle Purina Pet Care1 Checkerboard Square2RSSaint Louis MO 63164-0001\r\nHeather Brown: Thank you!\r\nTiffany: Is there anything else I can assist you with today?\r\nHeather Brown: I&#39;ll bother Tom then.\r\nHeather Brown: Nope. That&#39;s it\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331535054JY', 1706896525, 1706896749, 2, 23, 6, 3, 0, 0, 0, 0, 1777, 0, 0, 0, 0, 'Ginger Nakamoto', 'ginger.j.nakamoto.civ@us.navy.mil', '57.140.108.47', '4069e00d68dffc174dbf07d117afb91b', 'Select Area of Inquiry:-_-Other-cus-Company-_-NAVFAC HI-cus-', 'How many hours is the RCRA/EPA Hazrdous Waste Management certification course?', '<div class=\'ca\'><div class=\'info_box\'><i>How many hours is the RCRA/EPA Hazrdous Waste Management certification course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706896529650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896529_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ginger Nakamoto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706896529650--><><!--begin:1706896540462--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896540_cv>:&nbsp;</b></span>fine</div><!--end:1706896540462--><><!--begin:1706896583445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896583_co>:&nbsp;</b></span>The course is a minimum of 11 hours</div><!--end:1706896583445--><><!--begin:1706896619957--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896620_cv>:&nbsp;</b></span>If this were an in-person course,how many hours would it be?</div><!--end:1706896619957--><><!--begin:1706896682322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896682_co>:&nbsp;</b></span>We do not offer this course in person at this time so I cannot give you an accruate answer.  </div><!--end:1706896682322--><><!--begin:1706896730261--><div class=\'cv\'><span class=\'notranslate\'><b>Ginger Nakamoto<timestamp_1706896730_cv>:&nbsp;</b></span>Ok. Thank you for your help.</div><!--end:1706896730261--><><!--begin:1706896741188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706896741_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706896741188--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How many hours is the RCRA/EPA Hazrdous Waste Management certification course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ginger Nakamoto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGinger Nakamoto: fine\r\nTiffany: The course is a minimum of 11 hours\r\nGinger Nakamoto: If this were an in-person course,how many hours would it be?\r\nTiffany: We do not offer this course in person at this time so I cannot give you an accruate answer.  \r\nGinger Nakamoto: Ok. Thank you for your help.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3315418973R', 1706903368, 1706904317, 2, 23, 6, 3, 0, 0, 0, 0, 6267, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '4223341f736245f62e484637a5c34550', 'Select Area of Inquiry:-_-Other-cus-Company-_-FSM Group-cus-', '1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?', '<div class=\'ca\'><div class=\'info_box\'><i>1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706903370077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903369_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706903370077--><><!--begin:1706903383423--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903384_cv>:&nbsp;</b></span>Wonderful, and you?</div><!--end:1706903383423--><><!--begin:1706903406055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903406_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706903406055--><><!--begin:1706903425188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903425_co>:&nbsp;</b></span>Which FSM location are you with?</div><!--end:1706903425188--><><!--begin:1706903443697--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903444_cv>:&nbsp;</b></span>Fort Myers</div><!--end:1706903443697--><><!--begin:1706903484870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903484_co>:&nbsp;</b></span>You can use the following link on our website as reference to the hands-on dates/locations we offer <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> and we can come onsite for groups at an additional cost. </div><!--end:1706903484870--><><!--begin:1706903558269--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903558_cv>:&nbsp;</b></span>Is there an FSM Group Corporate account?</div><!--end:1706903558269--><><!--begin:1706903603992--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903604_cv>:&nbsp;</b></span>Are those the locations for the 40 hour initial course also?</div><!--end:1706903603992--><><!--begin:1706903621436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903621_co>:&nbsp;</b></span>I do show the Fort Myers FMS location in our system.  The last point of contact we have on file is Jaime Tindall is that still good?</div><!--end:1706903621436--><><!--begin:1706903645972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903645_co>:&nbsp;</b></span>Yes here is another link for the 40 in person training <a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1706903645972--><><!--begin:1706903674450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903674_co>:&nbsp;</b></span>We also have Bryan Hubbard as a contact</div><!--end:1706903674450--><><!--begin:1706903686193--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903686_cv>:&nbsp;</b></span>NO, I am the new point of contact, Ray Villano, <a href=\'mailto:rvillano@fsmgroup.us\' target=\'_blank\' rel=\'noopener noreferrer\'>rvillano@fsmgroup.us</a></div><!--end:1706903686193--><><!--begin:1706903705551--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903706_cv>:&nbsp;</b></span>Bryan Hubbard is a good contact also.</div><!--end:1706903705551--><><!--begin:1706903767892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903767_co>:&nbsp;</b></span>I have added you as the primary contact for the FMS Fort Myers location</div><!--end:1706903767892--><><!--begin:1706903775006--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903775_cv>:&nbsp;</b></span>Can you send me the certificates you have on file for our location</div><!--end:1706903775006--><><!--begin:1706903838261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706903838_co>:&nbsp;</b></span>We have 9 certificates on file from 2021 to reissue the certificates there is a $10 fee per certificate.</div><!--end:1706903838261--><><!--begin:1706903943704--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903944_cv>:&nbsp;</b></span>Seriously? I paid hundreds of $ for the classes, and I want to send more employees for the next classes and you want to charge me $10 each to email me a copy the certificates?????</div><!--end:1706903943704--><><!--begin:1706903991362--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706903992_cv>:&nbsp;</b></span>I need to verify who is current and who needs refreshers and who needs initial 40 hour.</div><!--end:1706903991362--><><!--begin:1706904048875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904048_co>:&nbsp;</b></span>All courses include one free certificate and wallet card sent via US Mail to company after courses are completed.  I can send you an excel spreadsheet to your email.  </div><!--end:1706904048875--><><!--begin:1706904069920--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904070_cv>:&nbsp;</b></span>Please do.</div><!--end:1706904069920--><><!--begin:1706904106387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904106_co>:&nbsp;</b></span>I will get it created now and send you the information shortly. Is there anything else I can assist you with for now?</div><!--end:1706904106387--><><!--begin:1706904140776--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904141_cv>:&nbsp;</b></span>No, thanks, that&#39;s good.</div><!--end:1706904140776--><><!--begin:1706904168743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904168_co>:&nbsp;</b></span>I will get that info to you ASAP.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706904168743--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', '1. Does FSM Group LLC have a corporate account?\r\n2. Where and when are the hands-on courses, do you come to us?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRay: Wonderful, and you?\r\nTiffany: I am good thank you\r\nTiffany: Which FSM location are you with?\r\nRay: Fort Myers\r\nTiffany: You can use the following link on our website as reference to the hands-on dates/locations we offer https://csregs.com/collections/8-hour-hazwoper-annual-refresher and we can come onsite for groups at an additional cost. \r\nRay: Is there an FSM Group Corporate account?\r\nRay: Are those the locations for the 40 hour initial course also?\r\nTiffany: I do show the Fort Myers FMS location in our system.  The last point of contact we have on file is Jaime Tindall is that still good?\r\nTiffany: Yes here is another link for the 40 in person training https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany: We also have Bryan Hubbard as a contact\r\nRay: NO, I am the new point of contact, Ray Villano, mailto:rvillano@fsmgroup.us\r\nRay: Bryan Hubbard is a good contact also.\r\nTiffany: I have added you as the primary contact for the FMS Fort Myers location\r\nRay: Can you send me the certificates you have on file for our location\r\nTiffany: We have 9 certificates on file from 2021 to reissue the certificates there is a $10 fee per certificate.\r\nRay: Seriously? I paid hundreds of $ for the classes, and I want to send more employees for the next classes and you want to charge me $10 each to email me a copy the certificates?????\r\nRay: I need to verify who is current and who needs refreshers and who needs initial 40 hour.\r\nTiffany: All courses include one free certificate and wallet card sent via US Mail to company after courses are completed.  I can send you an excel spreadsheet to your email.  \r\nRay: Please do.\r\nTiffany: I will get it created now and send you the information shortly. Is there anything else I can assist you with for now?\r\nRay: No, thanks, that&#39;s good.\r\nTiffany: I will get that info to you ASAP.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331542913NC', 1706904389, 1706904807, 2, 23, 12, 10, 0, 0, 0, 1, 2081, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '4223341f736245f62e484637a5c34550', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-FSM Group-cus-', 'Is Tiffany there?', '<div class=\'ca\'><div class=\'info_box\'><i>Is Tiffany there?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706904393279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904393_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706904393279--><><!--begin:1706904419187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904419_co>:&nbsp;</b></span>Sorry about that Ray I thought you were all set</div><!--end:1706904419187--><><!--begin:1706904447201--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904447_cv>:&nbsp;</b></span>Tiffany, I forgot to ask, does FSM Group have a corporate account and do we get a group discount?</div><!--end:1706904447201--><><!--begin:1706904490025--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904490_cv>:&nbsp;</b></span>Or should I ask, how much of a discount do we get?</div><!--end:1706904490025--><><!--begin:1706904659036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904658_co>:&nbsp;</b></span>FSM has an account but we do not have anything called a Corporate Account.  We do offer multiple seat/course discounts for 5 or more of the same course purchased at one time.</div><!--end:1706904659036--><><!--begin:1706904696219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904696_co>:&nbsp;</b></span>I can always get you a quote/estimate for courses if you would like.  </div><!--end:1706904696219--><><!--begin:1706904713044--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1706904713_cv>:&nbsp;</b></span>Thank you, have a great weekend.</div><!--end:1706904713044--><><!--begin:1706904726766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706904726_co>:&nbsp;</b></span>You are welcome! You too!</div><!--end:1706904726766--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is Tiffany there?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Sorry about that Ray I thought you were all set\r\nRay: Tiffany, I forgot to ask, does FSM Group have a corporate account and do we get a group discount?\r\nRay: Or should I ask, how much of a discount do we get?\r\nTiffany: FSM has an account but we do not have anything called a Corporate Account.  We do offer multiple seat/course discounts for 5 or more of the same course purchased at one time.\r\nTiffany: I can always get you a quote/estimate for courses if you would like.  \r\nRay: Thank you, have a great weekend.\r\nTiffany: You are welcome! You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331546456BR', 1706907931, 1706908919, 2, 23, 10, 6, 0, 0, 0, 0, 4360, 0, 0, 0, 0, 'Jessica', 'jessica.salce@erm.com', '68.194.154.0', 'cd53c18bf9db5a831ff8b5372c9d925e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706907935799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907935_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706907935799--><><!--begin:1706907954155--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706907954_cv>:&nbsp;</b></span>good, how are you?</div><!--end:1706907954155--><><!--begin:1706907967105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907966_co>:&nbsp;</b></span>I am good thank you</div><!--end:1706907967105--><><!--begin:1706907982804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706907982_co>:&nbsp;</b></span>I just sent you an email with information  and a link to view the schedule</div><!--end:1706907982804--><><!--begin:1706908071121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908070_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706908071121--><><!--begin:1706908123273--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908123_cv>:&nbsp;</b></span>i wont need to pay that amount correct, because it is included?</div><!--end:1706908123273--><><!--begin:1706908223042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908222_co>:&nbsp;</b></span>That is correct.  To register you just email me back and I will get you on the list at $0.  DO not register on the website</div><!--end:1706908223042--><><!--begin:1706908262988--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908263_cv>:&nbsp;</b></span>ok, and its only on fridays. The 16th is the only one this month? </div><!--end:1706908262988--><><!--begin:1706908288442--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908288_cv>:&nbsp;</b></span>for CT?</div><!--end:1706908288442--><><!--begin:1706908326896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908326_co>:&nbsp;</b></span>Yes that is correct majority of them are on Fridays</div><!--end:1706908326896--><><!--begin:1706908391158--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908391_cv>:&nbsp;</b></span>ok, can i signup by replying to the email you sent?</div><!--end:1706908391158--><><!--begin:1706908424152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908424_co>:&nbsp;</b></span>That is correct! </div><!--end:1706908424152--><><!--begin:1706908530555--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908530_cv>:&nbsp;</b></span>when is the latest i can sign up?</div><!--end:1706908530555--><><!--begin:1706908580466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908580_co>:&nbsp;</b></span>If the class is confirmed and there are seats left the day before class.  But we confirm classes based on having enough registrations.</div><!--end:1706908580466--><><!--begin:1706908614565--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1706908614_cv>:&nbsp;</b></span>ok, thank you for your help!</div><!--end:1706908614565--><><!--begin:1706908634456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908634_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1706908634456--><><!--begin:1706908644880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908644_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706908644880--><><!--begin:1706908916656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1706908916_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1706908916656--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have completed the 40 hr HAZWOPER training. How do I view the schedule/signup for the hands-on training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica: good, how are you?\r\nTiffany: I am good thank you\r\nTiffany: I just sent you an email with information  and a link to view the schedule\r\nTiffany: Is there anything else I can assist you with today?\r\nJessica: i wont need to pay that amount correct, because it is included?\r\nTiffany: That is correct.  To register you just email me back and I will get you on the list at $0.  DO not register on the website\r\nJessica: ok, and its only on fridays. The 16th is the only one this month? \r\nJessica: for CT?\r\nTiffany: Yes that is correct majority of them are on Fridays\r\nJessica: ok, can i signup by replying to the email you sent?\r\nTiffany: That is correct! \r\nJessica: when is the latest i can sign up?\r\nTiffany: If the class is confirmed and there are seats left the day before class.  But we confirm classes based on having enough registrations.\r\nJessica: ok, thank you for your help!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3317877123G', 1707149202, 1707149630, 2, 23, 25, 6, 0, 0, 0, 0, 3392, 0, 0, 0, 0, 'Richard ', 'Rconrod00@gmail.com', '64.223.211.210', '94a82a262868837aed906668feb34ee1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cooper -cus-', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants ', '<div class=\'ca\'><div class=\'info_box\'><i>My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707149202481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149203_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707149202481--><><!--begin:1707149267765--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149267_cv>:&nbsp;</b></span>Good<br>I’m trying to complete a course but it is still under the persons name who originally ordered it</div><!--end:1707149267765--><><!--begin:1707149279174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149280_co>:&nbsp;</b></span>What is that persons name?</div><!--end:1707149279174--><><!--begin:1707149295777--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149295_cv>:&nbsp;</b></span>Amanda Doyle</div><!--end:1707149295777--><><!--begin:1707149352226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149353_co>:&nbsp;</b></span>I can update the account for you what is your name and email address?</div><!--end:1707149352226--><><!--begin:1707149393409--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149393_cv>:&nbsp;</b></span>Richard Conrod<br><a href=\'mailto:Rconrod@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Rconrod@gmail.com</a></div><!--end:1707149393409--><><!--begin:1707149432918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149434_co>:&nbsp;</b></span>The account is now updated is you are logged in you may be bumped out but you can refresh your page to see the changes.</div><!--end:1707149432918--><><!--begin:1707149456118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149457_co>:&nbsp;</b></span>Thank you for contacting us prior to completing the course otherwise the certificate would have been in Amanda&#39;s name and can not be changed.  </div><!--end:1707149456118--><><!--begin:1707149489329--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149489_cv>:&nbsp;</b></span>Thank you<br>So the lessons I complete will now be in my name for certificate </div><!--end:1707149489329--><><!--begin:1707149507844--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149507_cv>:&nbsp;</b></span>Ty</div><!--end:1707149507844--><><!--begin:1707149525647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149527_co>:&nbsp;</b></span>Yes once you complete and pass the final exam the certificate will be in your name.  You have 3 chances to pass with a 70% or better on the final exam.</div><!--end:1707149525647--><><!--begin:1707149537270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707149538_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707149537270--><><!--begin:1707149600270--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707149600_cv>:&nbsp;</b></span>No<br>Thank you very much </div><!--end:1707149600270--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants \r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard : GoodI’m trying to complete a course but it is still under the persons name who originally ordered it\r\nTiffany: What is that persons name?\r\nRichard : Amanda Doyle\r\nTiffany: I can update the account for you what is your name and email address?\r\nRichard : Richard Conrodmailto:Rconrod@gmail.com\r\nTiffany: The account is now updated is you are logged in you may be bumped out but you can refresh your page to see the changes.\r\nTiffany: Thank you for contacting us prior to completing the course otherwise the certificate would have been in Amanda&#39;s name and can not be changed.  \r\nRichard : Thank youSo the lessons I complete will now be in my name for certificate \r\nRichard : Ty\r\nTiffany: Yes once you complete and pass the final exam the certificate will be in your name.  You have 3 chances to pass with a 70% or better on the final exam.\r\nTiffany: Is there anything else I can assist you with today?\r\nRichard : NoThank you very much \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331789543G7', 1707151030, 1707151196, 2, 23, 22, 1, 0, 0, 0, 0, 1567, 0, 0, 0, 0, 'John Marks', 'jmarks@cornerstonedesignbuild.com', '173.9.72.5', 'aa828c2940fb2c6820c5793c97f68b61', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Cornerstone Design/Build Services, inc.-cus-', 'Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707151031642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151033_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Marks</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707151031642--><><!--begin:1707151043189--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151043_cv>:&nbsp;</b></span>fine</div><!--end:1707151043189--><><!--begin:1707151055555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151057_co>:&nbsp;</b></span>What course?</div><!--end:1707151055555--><><!--begin:1707151067327--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151067_cv>:&nbsp;</b></span>Hazwoper 40</div><!--end:1707151067327--><><!--begin:1707151130036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151131_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1707151130036--><><!--begin:1707151193512--><div class=\'cv\'><span class=\'notranslate\'><b>John Marks<timestamp_1707151193_cv>:&nbsp;</b></span>OK, thanks for the info</div><!--end:1707151193512--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, can you tell me approximately how long the daily class room instruction is? Are they full 8 hour days? We are currently looking into the in person seminar in Hartford Ct.\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Marks!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Marks: fine\r\nTiffany: What course?\r\nJohn Marks: Hazwoper 40\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nJohn Marks: OK, thanks for the info\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331790437NN', 1707151928, 1707152296, 2, 23, 26, 7, 0, 0, 0, 1, 2385, 0, 0, 0, 0, 'Richard ', 'Rconrod00@gmail.com', '64.223.211.210', '94a82a262868837aed906668feb34ee1', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cooper -cus-', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants ', '<div class=\'ca\'><div class=\'info_box\'><i>My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707151930400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151931_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707151930400--><><!--begin:1707151944195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151945_co>:&nbsp;</b></span>We spoke earlier</div><!--end:1707151944195--><><!--begin:1707151953554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151955_co>:&nbsp;</b></span>I did update the account to your name and email.</div><!--end:1707151953554--><><!--begin:1707151992027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707151993_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1707151992027--><><!--begin:1707152129192--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707152129_cv>:&nbsp;</b></span>Yes please <br>I can’t log in because I do not have a password set under my email adress </div><!--end:1707152129192--><><!--begin:1707152180019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152181_co>:&nbsp;</b></span>It is the same password that was created already</div><!--end:1707152180019--><><!--begin:1707152198412--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152199_co>:&nbsp;</b></span>I can you a password reset link to your email if you can not log in still</div><!--end:1707152198412--><><!--begin:1707152258582--><div class=\'cv\'><span class=\'notranslate\'><b>Richard <timestamp_1707152258_cv>:&nbsp;</b></span>I’m all sat now Ty</div><!--end:1707152258582--><><!--begin:1707152270658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152272_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707152270658--><><!--begin:1707152285562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707152287_co>:&nbsp;</b></span>Have a great day!</div><!--end:1707152285562--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My employer purchased a Hazmat course for me to complete and I believe I signed in under her name and not as one of the participants \r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We spoke earlier\r\nTiffany: I did update the account to your name and email.\r\nTiffany: Do you still need assistance?\r\nRichard : Yes please I can’t log in because I do not have a password set under my email adress \r\nTiffany: It is the same password that was created already\r\nTiffany: I can you a password reset link to your email if you can not log in still\r\nRichard : I’m all sat now Ty\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('33179878494', 1707160278, 1707160479, 2, 23, 29, 7, 0, 0, 5, 1, 2709, 0, 0, 0, 0, 'Amirhossein Rezaei Adaryani', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', '7ca8952df909501ea64673e1c0b79872', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Waterboards-cus-', 'Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707160280443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160281_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei Adaryani</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707160280443--><><!--begin:1707160321717--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160321_cv>:&nbsp;</b></span>I&#39;m good, hbu?</div><!--end:1707160321717--><><!--begin:1707160328531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160330_co>:&nbsp;</b></span>Good thanks.  The class is 8:00am - 6:00pm each day 4/10-hour days</div><!--end:1707160328531--><><!--begin:1707160348136--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160348_cv>:&nbsp;</b></span>ok, sounds good</div><!--end:1707160348136--><><!--begin:1707160364002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160365_co>:&nbsp;</b></span>Management will make the final class status up by 02/14/2024</div><!--end:1707160364002--><><!--begin:1707160373914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160375_co>:&nbsp;</b></span>We will reach out via meail and phone call with the update.</div><!--end:1707160373914--><><!--begin:1707160393084--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160393_cv>:&nbsp;</b></span>alright, and thanks!</div><!--end:1707160393084--><><!--begin:1707160423835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160425_co>:&nbsp;</b></span>Your welcome</div><!--end:1707160423835--><><!--begin:1707160431523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707160433_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707160431523--><><!--begin:1707160465337--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei Adaryani<timestamp_1707160465_cv>:&nbsp;</b></span>that&#39;s all, and have a good day!</div><!--end:1707160465337--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\nI am registered for the HAZWOPER40 as earlybird for Feb. 20-23 Irvine CA. I received an email that the class is not yet at full capacity that assure the upholding. I was wondering when you will notify about the final status. Also, what is the exact time of start and finish every day, as I need to work out my other schedule if the total is actually less than 40 hours. Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei Adaryani!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei Adaryani: I&#39;m good, hbu?\r\nTiffany: Good thanks.  The class is 8:00am - 6:00pm each day 4/10-hour days\r\nAmirhossein Rezaei Adaryani: ok, sounds good\r\nTiffany: Management will make the final class status up by 02/14/2024\r\nTiffany: We will reach out via meail and phone call with the update.\r\nAmirhossein Rezaei Adaryani: alright, and thanks!\r\nTiffany: Your welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nAmirhossein Rezaei Adaryani: that&#39;s all, and have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3317996943V', 1707161168, 1707162093, 1, 23, 9, 6, 0, 0, 0, 0, 3750, 0, 0, 0, 0, 'Kandice C.', 'kandice.cotten@va.gov', '152.131.10.79', '2b91af023b952bb78941a25cfa94fcfd', 'Question Type:-_-Display/Browser Issue-cus-Company-_-Veterans Administration-cus-Online Course-_-40-Hazwoper Hybrid Training-cus-', 'Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.', '<div class=\'ca\'><div class=\'info_box\'><i>Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707161168442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161170_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kandice C.</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707161168442--><><!--begin:1707161179623--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161179_cv>:&nbsp;</b></span>ok</div><!--end:1707161179623--><><!--begin:1707161226981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161228_co>:&nbsp;</b></span>I believe a vendor ID would be an internal thing on your side. <br> There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1707161226981--><><!--begin:1707161511725--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161511_cv>:&nbsp;</b></span>No</div><!--end:1707161511725--><><!--begin:1707161550649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161552_co>:&nbsp;</b></span>If you need a certificate reissued there is a fee and a request will need to be submitted through the website.  </div><!--end:1707161550649--><><!--begin:1707161567695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161569_co>:&nbsp;</b></span>You can do so using this link <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r</a></div><!--end:1707161567695--><><!--begin:1707161806842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161808_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707161806842--><><!--begin:1707161895628--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice C.<timestamp_1707161895_cv>:&nbsp;</b></span>No- a waste of time and future finances.</div><!--end:1707161895628--><><!--begin:1707161973176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707161974_co>:&nbsp;</b></span>I am sorry you feel that way.  Maybe I am not understanding what you need.  Would you like me to give you a call so we can discuss things over the phone?</div><!--end:1707161973176--><><!--begin:1707162091713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707162093_co>:&nbsp;</b></span>Can I get the best number to reach you at?</div><!--end:1707162091713--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Need Vendor ID for 40 br. Hazwoper Hybrid training.  And certification from course completed I believe to or 3 years ago.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kandice C.!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKandice C.: ok\r\nTiffany: I believe a vendor ID would be an internal thing on your side.  There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nKandice C.: No\r\nTiffany: If you need a certificate reissued there is a fee and a request will need to be submitted through the website.  \r\nTiffany: You can do so using this link https://csregs.com/products/certificate-replacement?_pos=2&_sid=36dc736c1&_ss=r\r\nTiffany: Is there anything else I can assist you with today?\r\nKandice C.: No- a waste of time and future finances.\r\nTiffany: I am sorry you feel that way.  Maybe I am not understanding what you need.  Would you like me to give you a call so we can discuss things over the phone?\r\nTiffany: Can I get the best number to reach you at?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3318043665B', 1707165859, 1707167388, 2, 23, 29, 8, 0, 0, 3, 0, 5001, 0, 0, 0, 0, 'Tina', 'tina.kuroiwabazzan@tetratech.com', '184.57.169.179', 'e9c36906c5264d1e2132b4b53c36ac8b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-tetra tech-cus-', 'Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707165860447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165862_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707165860447--><><!--begin:1707165895012--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707165895_cv>:&nbsp;</b></span>Good, thanks. How are you?</div><!--end:1707165895012--><><!--begin:1707165902565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165904_co>:&nbsp;</b></span>Yes we have an online course with 32-hours online and an 8-hour in person hands-on portion </div><!--end:1707165902565--><><!--begin:1707165903774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165905_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper</a></div><!--end:1707165903774--><><!--begin:1707165907864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707165909_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1707165907864--><><!--begin:1707166006352--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166006_cv>:&nbsp;</b></span>If you sign up for the online hazwoper do you sign up for the hands-on training separately? Can you send a link for the schedule?</div><!--end:1707166006352--><><!--begin:1707166072335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166073_co>:&nbsp;</b></span>You sign up for the online portion and once the online portion is completed you would sign up for the hands-on portion by calling or emailing our office. </div><!--end:1707166072335--><><!--begin:1707166101821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166103_co>:&nbsp;</b></span>The hands-on portion is currently held the same day as our 8-Hour HAZWOPER Refresher class so you cna use the following link as a reference to the schedule</div><!--end:1707166101821--><><!--begin:1707166107860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166109_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1707166107860--><><!--begin:1707166127973--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166128_cv>:&nbsp;</b></span>How regularly is the hands-on portion offered and where? I would need the Somerset, NJ or Nyack, NY locations.</div><!--end:1707166127973--><><!--begin:1707166393236--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166393_cv>:&nbsp;</b></span>Hello?</div><!--end:1707166393236--><><!--begin:1707166425671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166427_co>:&nbsp;</b></span>My apologies for the delay</div><!--end:1707166425671--><><!--begin:1707166448829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166450_co>:&nbsp;</b></span>Please click the followin glink to view the scheduled dates/locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1707166448829--><><!--begin:1707166529837--><div class=\'cv\'><span class=\'notranslate\'><b>Tina<timestamp_1707166529_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1707166529837--><><!--begin:1707166539445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166541_co>:&nbsp;</b></span>We schedule classes weekly in various locations</div><!--end:1707166539445--><><!--begin:1707166574060--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166575_co>:&nbsp;</b></span>All classes are held based on having enough enrollment</div><!--end:1707166574060--><><!--begin:1707166587925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707166589_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1707166587925--><><!--begin:1707167070893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707167072_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707167070893--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you have a 40 hour hazwoper course that has the classroom part online and 8 hours of hands-on training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTina: Good, thanks. How are you?\r\nTiffany: Yes we have an online course with 32-hours online and an 8-hour in person hands-on portion \r\nTiffany: https://csregs.com/products/40-hour-osha-hazwoper\r\nTiffany: I am good thanks!\r\nTina: If you sign up for the online hazwoper do you sign up for the hands-on training separately? Can you send a link for the schedule?\r\nTiffany: You sign up for the online portion and once the online portion is completed you would sign up for the hands-on portion by calling or emailing our office. \r\nTiffany: The hands-on portion is currently held the same day as our 8-Hour HAZWOPER Refresher class so you cna use the following link as a reference to the schedule\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTina: How regularly is the hands-on portion offered and where? I would need the Somerset, NJ or Nyack, NY locations.\r\nTina: Hello?\r\nTiffany: My apologies for the delay\r\nTiffany: Please click the followin glink to view the scheduled dates/locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTina: Great, thanks!\r\nTiffany: We schedule classes weekly in various locations\r\nTiffany: All classes are held based on having enough enrollment\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3318806409R', 1707242117, 1707242784, 2, 23, 12, 7, 0, 0, 5, 0, 6175, 516, 0, 0, 0, 'Amory Cervarich', 'acervarich@brwncald.com', '134.238.190.233', '9e77b0676b473cc5734253b86eb2af03', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Brown and Caldwell-cus-', 'Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707242120889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242120_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amory Cervarich</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707242120889--><><!--begin:1707242132810--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242132_cv>:&nbsp;</b></span>Doing well thanks, how are you?</div><!--end:1707242132810--><><!--begin:1707242142951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242142_co>:&nbsp;</b></span>I am good thank you</div><!--end:1707242142951--><><!--begin:1707242191429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242191_co>:&nbsp;</b></span>We do not have industry discounts</div><!--end:1707242191429--><><!--begin:1707242233202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242233_co>:&nbsp;</b></span>We do train with Brown and Caldwell though.  We can offer Early bird discount for seminar courses</div><!--end:1707242233202--><><!--begin:1707242250172--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242250_cv>:&nbsp;</b></span>Okay, thanks for the info. Is this something that has changed recently? I received an industry discount from you all when I took the HAZWOPER course in 2/2021.</div><!--end:1707242250172--><><!--begin:1707242298314--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242298_cv>:&nbsp;</b></span>Or perhaps industry discount is not the correct term. Do you all still provide discounts for our firm?</div><!--end:1707242298314--><><!--begin:1707242322086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242321_co>:&nbsp;</b></span>I have never heard of such discount.</div><!--end:1707242322086--><><!--begin:1707242360421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242360_co>:&nbsp;</b></span>We do not currently have anything in place with Brown and Caldwell for discounts.</div><!--end:1707242360421--><><!--begin:1707242379690--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242379_cv>:&nbsp;</b></span>Would you be able to check on this for me? When I registered in 12/2020, my H&S team instructed me to reach out directly to you all, similar to this chat. I received a code for 25% off.</div><!--end:1707242379690--><><!--begin:1707242493047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242492_co>:&nbsp;</b></span>I do show your previous registration had a discount applied.  The code used at that time is no longer a valid discount code.</div><!--end:1707242493047--><><!--begin:1707242553204--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242553_cv>:&nbsp;</b></span>Okay thanks for checking. I&#39;ll let my colleague know</div><!--end:1707242553204--><><!--begin:1707242571689--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242571_co>:&nbsp;</b></span>The code used was a temportary special going on through the end of 12/2020.  </div><!--end:1707242571689--><><!--begin:1707242592314--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242592_cv>:&nbsp;</b></span>Ah, thank you for the clarification.</div><!--end:1707242592314--><><!--begin:1707242600133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242599_co>:&nbsp;</b></span>I can offer a loyal customer discount code which gives the client 10% off purchases. </div><!--end:1707242600133--><><!--begin:1707242604391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242604_co>:&nbsp;</b></span>Would you like that code?</div><!--end:1707242604391--><><!--begin:1707242612898--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242612_cv>:&nbsp;</b></span>That would be great, thanks!</div><!--end:1707242612898--><><!--begin:1707242632493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242632_co>:&nbsp;</b></span>24LOYALCS56 - it is case sensitive</div><!--end:1707242632493--><><!--begin:1707242649365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242649_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707242649365--><><!--begin:1707242695346--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242695_cv>:&nbsp;</b></span>Not at the moment, thanks! I appreciate the discount clarification and the 10% off code.</div><!--end:1707242695346--><><!--begin:1707242724893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242724_co>:&nbsp;</b></span>Sure thing!</div><!--end:1707242724893--><><!--begin:1707242734666--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242734_cv>:&nbsp;</b></span>Have a good rest of the day!</div><!--end:1707242734666--><><!--begin:1707242741991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707242741_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707242741991--><><!--begin:1707242782686--><div class=\'cv\'><span class=\'notranslate\'><b>Amory Cervarich<timestamp_1707242782_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1707242782686--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there, I have a colleague who is interested in the 40-hr HAZWOPER course. My H&S team has informed me that while our company does not have a business account, you all may provide industry discounts for our firm. Is this something you could help me with? Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amory Cervarich!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmory Cervarich: Doing well thanks, how are you?\r\nTiffany: I am good thank you\r\nTiffany: We do not have industry discounts\r\nTiffany: We do train with Brown and Caldwell though.  We can offer Early bird discount for seminar courses\r\nAmory Cervarich: Okay, thanks for the info. Is this something that has changed recently? I received an industry discount from you all when I took the HAZWOPER course in 2/2021.\r\nAmory Cervarich: Or perhaps industry discount is not the correct term. Do you all still provide discounts for our firm?\r\nTiffany: I have never heard of such discount.\r\nTiffany: We do not currently have anything in place with Brown and Caldwell for discounts.\r\nAmory Cervarich: Would you be able to check on this for me? When I registered in 12/2020, my H&S team instructed me to reach out directly to you all, similar to this chat. I received a code for 25% off.\r\nTiffany: I do show your previous registration had a discount applied.  The code used at that time is no longer a valid discount code.\r\nAmory Cervarich: Okay thanks for checking. I&#39;ll let my colleague know\r\nTiffany: The code used was a temportary special going on through the end of 12/2020.  \r\nAmory Cervarich: Ah, thank you for the clarification.\r\nTiffany: I can offer a loyal customer discount code which gives the client 10% off purchases. \r\nTiffany: Would you like that code?\r\nAmory Cervarich: That would be great, thanks!\r\nTiffany: 24LOYALCS56 - it is case sensitive\r\nTiffany: Is there anything else I can assist you with today?\r\nAmory Cervarich: Not at the moment, thanks! I appreciate the discount clarification and the 10% off code.\r\nTiffany: Sure thing!\r\nAmory Cervarich: Have a good rest of the day!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAmory Cervarich: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('331892587BK', 1707254081, 1707254516, 2, 23, 29, 5, 0, 0, 0, 0, 3311, 0, 0, 0, 0, 'James', 'james.woodwortj@jax.org', '107.127.14.44', '3df5a981eb5acea7271afb78a32dbe8d', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-The Jackson Laboratory-cus-', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? ', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707254084276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254084_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707254084276--><><!--begin:1707254110005--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254110_cv>:&nbsp;</b></span>My email has a typo on the previous page. <a href=\'mailto:James.woodworth@jax.org\' target=\'_blank\' rel=\'noopener noreferrer\'>James.woodworth@jax.org</a></div><!--end:1707254110005--><><!--begin:1707254130061--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254130_cv>:&nbsp;</b></span>I&#39;m great thanks for asking. </div><!--end:1707254130061--><><!--begin:1707254170795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254170_co>:&nbsp;</b></span>The class is still pending at this time.  Management will make the final class status determination by tomorrow.  </div><!--end:1707254170795--><><!--begin:1707254190346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254190_co>:&nbsp;</b></span>The location is scheduled to be at: Doubletree by Hilton Sacramento<br>2001 Point W Way<br>Sacramento CA 95815</div><!--end:1707254190346--><><!--begin:1707254219664--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254219_cv>:&nbsp;</b></span>Ok.  Will I be notified when it is determined or should I reach out again? </div><!--end:1707254219664--><><!--begin:1707254238275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254238_co>:&nbsp;</b></span>Yes we will reach out via phone call and email with the update.</div><!--end:1707254238275--><><!--begin:1707254247463--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254247_cv>:&nbsp;</b></span>Ok thank you </div><!--end:1707254247463--><><!--begin:1707254253939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254253_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707254253939--><><!--begin:1707254261979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254261_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707254261979--><><!--begin:1707254268026--><div class=\'cv\'><span class=\'notranslate\'><b>James<timestamp_1707254268_cv>:&nbsp;</b></span>No, thank you</div><!--end:1707254268026--><><!--begin:1707254276668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707254276_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707254276668--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m registered for the 40 hour Hazwoper in Sacramento starting 2/13 and I would like to confirm that the class is scheduled.  Has the location been set? \r\nTiffany has joined the chat.\r\nTiffany: Hi, James!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames: My email has a typo on the previous page. mailto:James.woodworth@jax.org\r\nJames: I&#39;m great thanks for asking. \r\nTiffany: The class is still pending at this time.  Management will make the final class status determination by tomorrow.  \r\nTiffany: The location is scheduled to be at: Doubletree by Hilton Sacramento2001 Point W WaySacramento CA 95815\r\nJames: Ok.  Will I be notified when it is determined or should I reach out again? \r\nTiffany: Yes we will reach out via phone call and email with the update.\r\nJames: Ok thank you \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJames: No, thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('331967800ZG', 1707329289, 1707329796, 2, 23, 23, 3, 0, 0, 0, 0, 4657, 0, 0, 0, 0, 'Karl Haberstroh', 'Karl.Haberstroh@uvmhealth.org', '192.132.237.125', 'b21e49bd6c0ee17ebdf75f5b24ba4e48', 'Select Area of Inquiry:-_-Other-cus-Company-_-UVM Medical Center - EH&S-cus-', 'I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.', '<div class=\'ca\'><div class=\'info_box\'><i>I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707329291219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329291_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Karl Haberstroh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707329291219--><><!--begin:1707329304448--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329304_cv>:&nbsp;</b></span>good, how are you doing Tiffany?</div><!--end:1707329304448--><><!--begin:1707329336472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329336_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1707329336472--><><!--begin:1707329365328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329365_co>:&nbsp;</b></span>You do have the ability to resend the invite or download it as a PDF</div><!--end:1707329365328--><><!--begin:1707329462154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329462_co>:&nbsp;</b></span>But I can resend the invite for you as well</div><!--end:1707329462154--><><!--begin:1707329471882--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329471_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG</a></div> </div><!--end:1707329471882--><><!--begin:1707329478551--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329478_cv>:&nbsp;</b></span>It does not give me the option. Enclosed is a pic of the invite window</div><!--end:1707329478551--><><!--begin:1707329488609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329488_co>:&nbsp;</b></span>You would check the box to the left of the student name</div><!--end:1707329488609--><><!--begin:1707329529647--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329529_cv>:&nbsp;</b></span>I resent the invitation. If you give me a minute, I can check to see if she received it</div><!--end:1707329529647--><><!--begin:1707329532217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329532_co>:&nbsp;</b></span>Then go to the select action box to chose resend invite</div><!--end:1707329532217--><><!--begin:1707329534908--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329534_cv>:&nbsp;</b></span>please and thank you</div><!--end:1707329534908--><><!--begin:1707329542217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329542_co>:&nbsp;</b></span>I will wait :)</div><!--end:1707329542217--><><!--begin:1707329621997--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329622_cv>:&nbsp;</b></span>It worked! Thank you Tiffany!!!</div><!--end:1707329621997--><><!--begin:1707329632498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329632_co>:&nbsp;</b></span>Great! You are welcome!</div><!--end:1707329632498--><><!--begin:1707329641026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329640_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707329641026--><><!--begin:1707329653878--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Haberstroh<timestamp_1707329653_cv>:&nbsp;</b></span>We&#39;re all set, have a good day, you&#39;re awesome!</div><!--end:1707329653878--><><!--begin:1707329680130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707329679_co>:&nbsp;</b></span>Thank so much!  You have a good day as well!!</div><!--end:1707329680130--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am admin for the Health & Safety Dpt at UVm Medical Center, and yesterday (2/6/24) I purchesaed Hazard Communication (HAZCOM) for Supervisors - Online Training (1 seat). I sent the invite to Leslie Allen &lt;Leslie.Allen@uvmhealth.org&gt;. Your system shows the invite as being emailed to her, but she never received the invite, or any email. It did not go to her spam folder either. Can this please be emailed again to her? Thanks you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Karl Haberstroh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKarl Haberstroh: good, how are you doing Tiffany?\r\nTiffany: I am good thank you!\r\nTiffany: You do have the ability to resend the invite or download it as a PDF\r\nTiffany: But I can resend the invite for you as well\r\nKarl Haberstroh: Hazard_Communication_HAZCOM_for_Supervisors_-_Online_Training_Course_Signup.JPG \r\nKarl Haberstroh: It does not give me the option. Enclosed is a pic of the invite window\r\nTiffany: You would check the box to the left of the student name\r\nKarl Haberstroh: I resent the invitation. If you give me a minute, I can check to see if she received it\r\nTiffany: Then go to the select action box to chose resend invite\r\nKarl Haberstroh: please and thank you\r\nTiffany: I will wait :)\r\nKarl Haberstroh: It worked! Thank you Tiffany!!!\r\nTiffany: Great! You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKarl Haberstroh: We&#39;re all set, have a good day, you&#39;re awesome!\r\nTiffany: Thank so much!  You have a good day as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('332061223NV', 1707422698, 1707423122, 1, 23, 10, 5, 0, 0, 0, 0, 6401, 0, 0, 0, 0, 'Natalia Roder', 'natalia.roder@stantec.com', '159.21.3.10', '777457b53179d749a3a670a0a3012ab0', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Stantec-cus-Online Course-_-HAZWOPER hybrid-cus-', 'I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707422701042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422700_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Natalia Roder</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707422701042--><><!--begin:1707422718074--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422718_cv>:&nbsp;</b></span>I&#39;m good! how are you </div><!--end:1707422718074--><><!--begin:1707422767367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422767_co>:&nbsp;</b></span>I am good thank you</div><!--end:1707422767367--><><!--begin:1707422781523--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422781_cv>:&nbsp;</b></span>I was trying to send in an answer for my end of module assessment but I am unable to do that and move onto the next question. </div><!--end:1707422781523--><><!--begin:1707422787939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422787_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1707422787939--><><!--begin:1707422834324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422834_co>:&nbsp;</b></span>There are several reasons why this may be happening. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1707422834324--><><!--begin:1707422906109--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707422906_cv>:&nbsp;</b></span>I use microsoft edge for my browser. i tried logging out and logging back in but that didn&#39;t work either. </div><!--end:1707422906109--><><!--begin:1707422987806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707422987_co>:&nbsp;</b></span>I do show your account has timed out quiet a few times since you started on 01/23/24 and there was a few timees I see the terminate by login error which occurs when the course/site is not properly logged out of.</div><!--end:1707422987806--><><!--begin:1707423016074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423015_co>:&nbsp;</b></span>These instances probably resulted in the error that has occured.</div><!--end:1707423016074--><><!--begin:1707423027046--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707423027_cv>:&nbsp;</b></span>so how do we fix this?</div><!--end:1707423027046--><><!--begin:1707423029869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423029_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707423029869--><><!--begin:1707423055795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707423055_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707423055795--><><!--begin:1707423095248--><div class=\'cv\'><span class=\'notranslate\'><b>Natalia Roder<timestamp_1707423095_cv>:&nbsp;</b></span>nope</div><!--end:1707423095248--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am working on Site Control Part 2 and am on the module assessment. I am unable to submit one of the answers to the questions. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Natalia Roder!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNatalia Roder: I&#39;m good! how are you \r\nTiffany: I am good thank you\r\nNatalia Roder: I was trying to send in an answer for my end of module assessment but I am unable to do that and move onto the next question. \r\nTiffany: I am looking you up now\r\nTiffany: There are several reasons why this may be happening. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nNatalia Roder: I use microsoft edge for my browser. i tried logging out and logging back in but that didn&#39;t work either. \r\nTiffany: I do show your account has timed out quiet a few times since you started on 01/23/24 and there was a few timees I see the terminate by login error which occurs when the course/site is not properly logged out of.\r\nTiffany: These instances probably resulted in the error that has occured.\r\nNatalia Roder: so how do we fix this?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nNatalia Roder: nope\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332150601A2', 1707512083, 1707512930, 2, 23, 17, 13, 0, 0, 5, 0, 6611, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '4b4f4e1c1b4e6679e2296c80ac95a44f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CKS Solution Inc-cus-', 'I had paid for Hazmat Certification and never completed the course, is it possible to continue.', '<div class=\'ca\'><div class=\'info_box\'><i>I had paid for Hazmat Certification and never completed the course, is it possible to continue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707512087307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512087_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707512087307--><><!--begin:1707512116986--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512117_cv>:&nbsp;</b></span>Doing good, just trying not to get in trouble at work, lol</div><!--end:1707512116986--><><!--begin:1707512129919--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512130_cv>:&nbsp;</b></span>I never completed my course</div><!--end:1707512129919--><><!--begin:1707512161333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512161_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1707512161333--><><!--begin:1707512168634--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512168_cv>:&nbsp;</b></span>Thank you</div><!--end:1707512168634--><><!--begin:1707512250118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512249_co>:&nbsp;</b></span>The only course I see that was started by you was in 2021.  That course is very expired and cannot be extended or reactvatied unfortunately.  </div><!--end:1707512250118--><><!--begin:1707512269553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512269_co>:&nbsp;</b></span>Is there another course or is this the course you are referring to?</div><!--end:1707512269553--><><!--begin:1707512287992--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512288_cv>:&nbsp;</b></span>YUP THATS THE ONE</div><!--end:1707512287992--><><!--begin:1707512315000--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512315_cv>:&nbsp;</b></span>covid kinda took us out of service at the time</div><!--end:1707512315000--><><!--begin:1707512330614--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512330_cv>:&nbsp;</b></span>how much would it cost to start again</div><!--end:1707512330614--><><!--begin:1707512454751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512454_co>:&nbsp;</b></span>The cost is $325 per seat</div><!--end:1707512454751--><><!--begin:1707512504416--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512504_cv>:&nbsp;</b></span>yikes</div><!--end:1707512504416--><><!--begin:1707512532886--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512533_cv>:&nbsp;</b></span>is it possible to get any credit for the previous purchase</div><!--end:1707512532886--><><!--begin:1707512539621--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512539_cv>:&nbsp;</b></span>or discount</div><!--end:1707512539621--><><!--begin:1707512572775--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512572_co>:&nbsp;</b></span>No credit is available but I can offer our loyal customer discount code to you</div><!--end:1707512572775--><><!--begin:1707512599543--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512599_cv>:&nbsp;</b></span>anything would be great, since i have to pay out of pocket</div><!--end:1707512599543--><><!--begin:1707512628093--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512628_cv>:&nbsp;</b></span>also, can i know exactly which course it was so that i can purchase the same one</div><!--end:1707512628093--><><!--begin:1707512636362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512636_co>:&nbsp;</b></span>24LOYALCS56 I will give you a discount of 10% I believe</div><!--end:1707512636362--><><!--begin:1707512648994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512648_co>:&nbsp;</b></span>DOT HAZMAT Transportation<br></div><!--end:1707512648994--><><!--begin:1707512660044--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512659_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1707512660044--><><!--begin:1707512679507--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512679_cv>:&nbsp;</b></span>Thank you, sorry for the trouble</div><!--end:1707512679507--><><!--begin:1707512704140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512703_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1707512704140--><><!--begin:1707512705190--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512705_cv>:&nbsp;</b></span>after pass an completion how long to receive the certificate?</div><!--end:1707512705190--><><!--begin:1707512750565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512750_co>:&nbsp;</b></span>We send out certificates via US Mail so usually between 7-10 business days</div><!--end:1707512750565--><><!--begin:1707512784941--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512785_cv>:&nbsp;</b></span>there are a few options in the drop down menu for selection</div><!--end:1707512784941--><><!--begin:1707512845854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512845_co>:&nbsp;</b></span>DOT HAZMAT Transportation & Security Awareness Online</div><!--end:1707512845854--><><!--begin:1707512868732--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512868_cv>:&nbsp;</b></span>got it thank you</div><!--end:1707512868732--><><!--begin:1707512886149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512886_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707512886149--><><!--begin:1707512895519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707512895_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707512895519--><><!--begin:1707512909732--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707512909_cv>:&nbsp;</b></span>No, thank you for your help</div><!--end:1707512909732--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I had paid for Hazmat Certification and never completed the course, is it possible to continue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: Doing good, just trying not to get in trouble at work, lol\r\nPaula Camacho: I never completed my course\r\nTiffany: One moment while I look you up\r\nPaula Camacho: Thank you\r\nTiffany: The only course I see that was started by you was in 2021.  That course is very expired and cannot be extended or reactvatied unfortunately.  \r\nTiffany: Is there another course or is this the course you are referring to?\r\nPaula Camacho: YUP THATS THE ONE\r\nPaula Camacho: covid kinda took us out of service at the time\r\nPaula Camacho: how much would it cost to start again\r\nTiffany: The cost is $325 per seat\r\nPaula Camacho: yikes\r\nPaula Camacho: is it possible to get any credit for the previous purchase\r\nPaula Camacho: or discount\r\nTiffany: No credit is available but I can offer our loyal customer discount code to you\r\nPaula Camacho: anything would be great, since i have to pay out of pocket\r\nPaula Camacho: also, can i know exactly which course it was so that i can purchase the same one\r\nTiffany: 24LOYALCS56 I will give you a discount of 10% I believe\r\nTiffany: DOT HAZMAT Transportation\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nPaula Camacho: Thank you, sorry for the trouble\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nPaula Camacho: after pass an completion how long to receive the certificate?\r\nTiffany: We send out certificates via US Mail so usually between 7-10 business days\r\nPaula Camacho: there are a few options in the drop down menu for selection\r\nTiffany: DOT HAZMAT Transportation & Security Awareness Online\r\nPaula Camacho: got it thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Camacho: No, thank you for your help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3321522073Z', 1707513678, 1707514080, 2, 23, 6, 3, 0, 0, 0, 1, 1980, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '4b4f4e1c1b4e6679e2296c80ac95a44f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-CKS-cus-', 'I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"', '<div class=\'ca\'><div class=\'info_box\'><i>I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707513679745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513679_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707513679745--><><!--begin:1707513692497--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513692_cv>:&nbsp;</b></span>I&#39;m back</div><!--end:1707513692497--><><!--begin:1707513715762--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513715_cv>:&nbsp;</b></span>I paid for the class and I got the email but I get a message</div><!--end:1707513715762--><><!--begin:1707513724002--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513724_cv>:&nbsp;</b></span>You do not have any items in your training plan.</div><!--end:1707513724002--><><!--begin:1707513730125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513729_co>:&nbsp;</b></span>I have added the course to your account.  Please refresh your page and it should show now</div><!--end:1707513730125--><><!--begin:1707513761088--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1707513761_cv>:&nbsp;</b></span>ok i see it now, thank you</div><!--end:1707513761088--><><!--begin:1707513797782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513797_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707513797782--><><!--begin:1707513974989--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707513974_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1707513974989--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just paid for hazmat class but i get a message \"You do not have any items in your training plan\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: I&#39;m back\r\nPaula Camacho: I paid for the class and I got the email but I get a message\r\nPaula Camacho: You do not have any items in your training plan.\r\nTiffany: I have added the course to your account.  Please refresh your page and it should show now\r\nPaula Camacho: ok i see it now, thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332392405J5', 1707753877, 1707755030, 2, 23, 7, 3, 0, 0, 5, 0, 3983, 0, 0, 0, 0, 'Jennifer Kane', 'Jkan@uoregon.edu', '128.223.93.241', 'f43775f2ebdca53fd5ebe4042a045047', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-University of Oregon-cus-', 'Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707753878634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707753878_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Kane</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707753878634--><><!--begin:1707753929183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707753929_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.</div><!--end:1707753929183--><><!--begin:1707754080866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754080_co>:&nbsp;</b></span>All fields must be completed before adding the course to your cart.  Training Perference,  Select Class Schedule, Number of Attendees, Attendee details fields, first last email phone are all those fields completed?</div><!--end:1707754080866--><><!--begin:1707754147360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754147_co>:&nbsp;</b></span>The item should be added to your cart.  Then to view your cart click the cart image in the upper right corner of the screen</div><!--end:1707754147360--><><!--begin:1707754434682--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754434_cv>:&nbsp;</b></span>I&#39;m not in a position to chat right now. I have filled in all the fields. The &quot;add to cart&quot; will not let me add the course to the cart.</div><!--end:1707754434682--><><!--begin:1707754565716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754565_co>:&nbsp;</b></span>I just went through and tested and it appears to be working on my end.  Are you able to send a screen shot for me to view your page?</div><!--end:1707754565716--><><!--begin:1707754772820--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754772_cv>:&nbsp;</b></span>Do you have a number I can call you at in about 30 min?</div><!--end:1707754772820--><><!--begin:1707754787769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754787_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1707754787769--><><!--begin:1707754796635--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Kane<timestamp_1707754796_cv>:&nbsp;</b></span>Great thank you!</div><!--end:1707754796635--><><!--begin:1707754803977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754803_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707754803977--><><!--begin:1707754809993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754809_co>:&nbsp;</b></span>I will wait for your call.</div><!--end:1707754809993--><><!--begin:1707754821776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707754821_co>:&nbsp;</b></span>Is there anything else I can assist with before then?</div><!--end:1707754821776--><><!--begin:1707755028915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707755028_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313<br><br>Have a great day!</div><!--end:1707755028915--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to sign up for 40 hour HAZWOPER in person training in Portland Oregon on 3/19- 3/22. Will not let me even after I created an account.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jennifer Kane!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly, I&#39;ll call you right back.\r\nTiffany: All fields must be completed before adding the course to your cart.  Training Perference,  Select Class Schedule, Number of Attendees, Attendee details fields, first last email phone are all those fields completed?\r\nTiffany: The item should be added to your cart.  Then to view your cart click the cart image in the upper right corner of the screen\r\nJennifer Kane: I&#39;m not in a position to chat right now. I have filled in all the fields. The &quot;add to cart&quot; will not let me add the course to the cart.\r\nTiffany: I just went through and tested and it appears to be working on my end.  Are you able to send a screen shot for me to view your page?\r\nJennifer Kane: Do you have a number I can call you at in about 30 min?\r\nTiffany: tel:8007112706 ext 313\r\nJennifer Kane: Great thank you!\r\nTiffany: You are welcome!\r\nTiffany: I will wait for your call.\r\nTiffany: Is there anything else I can assist with before then?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706 ext 313Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332396140H2', 1707757613, 1707758052, 2, 23, 8, 4, 0, 0, 0, 0, 1829, 0, 0, 0, 0, 'Jacob Ashe', 'jacob.ashe@stantec.com', '107.193.152.209', '555bd714ce6dfb35d90e79a0a676aea7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707757617336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757617_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Ashe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707757617336--><><!--begin:1707757631506--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707757631_cv>:&nbsp;</b></span>I am well, thank you.</div><!--end:1707757631506--><><!--begin:1707757676475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757676_co>:&nbsp;</b></span>One moment while I look it up please</div><!--end:1707757676475--><><!--begin:1707757974095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707757973_co>:&nbsp;</b></span>I do see your order but it looks like an error has occured.  I will look into why it has not set up the course and sent the email to you now with my team.  Can I send you an email or give you a call once it has been resolved?</div><!--end:1707757974095--><><!--begin:1707758024886--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707758024_cv>:&nbsp;</b></span>Yes please send me an email when it has been resolved. Thank you.</div><!--end:1707758024886--><><!--begin:1707758047444--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758047_co>:&nbsp;</b></span>Will do! You are welcome!</div><!--end:1707758047444--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered/paid for the Hybrid HAZWOPER 40-hour training course (SO12696) and have yet to receive email confirmation or further instruction on how to begin the course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Ashe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Ashe: I am well, thank you.\r\nTiffany: One moment while I look it up please\r\nTiffany: I do see your order but it looks like an error has occured.  I will look into why it has not set up the course and sent the email to you now with my team.  Can I send you an email or give you a call once it has been resolved?\r\nJacob Ashe: Yes please send me an email when it has been resolved. Thank you.\r\nTiffany: Will do! You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3323965482B', 1707758020, 1707758452, 2, 23, 7, 4, 0, 0, 5, 0, 3025, 0, 0, 0, 0, 'Margaret', 'margaretkoval1@gmail.com', '96.90.217.129', '626d10b96081842b04fcc231b2b3519f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-The ECA Group-cus-', 'I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.', '<div class=\'ca\'><div class=\'info_box\'><i>I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707758024191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758024_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Margaret</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707758024191--><><!--begin:1707758047661--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758047_cv>:&nbsp;</b></span>Doing well, good morning Tiffany</div><!--end:1707758047661--><><!--begin:1707758095780--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758095_cv>:&nbsp;</b></span>Are you able to see my question above?</div><!--end:1707758095780--><><!--begin:1707758112357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758112_co>:&nbsp;</b></span>Yes</div><!--end:1707758112357--><><!--begin:1707758162688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758162_co>:&nbsp;</b></span>The Sacramento CA class was cancelled do to low enrollment.  </div><!--end:1707758162688--><><!--begin:1707758206210--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758206_cv>:&nbsp;</b></span>Oh, so definitely not an option anymore that is unfortunate.</div><!--end:1707758206210--><><!--begin:1707758254999--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758254_cv>:&nbsp;</b></span>I will sign up for the Oakland Feb 29th instead.  Are you able to check if that is pretty full so I can have an idea on if that will be cancelled?</div><!--end:1707758254999--><><!--begin:1707758259967--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758259_cv>:&nbsp;</b></span>I do need to get this done ASAP</div><!--end:1707758259967--><><!--begin:1707758335390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758335_co>:&nbsp;</b></span>The Oakland CA class is looking okay right now I think we should be able to confirm it as we still have a little more time to get registrations.  </div><!--end:1707758335390--><><!--begin:1707758362569--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758362_cv>:&nbsp;</b></span>Great, thank you for your help.  Greatly appreciate it!</div><!--end:1707758362569--><><!--begin:1707758371062--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707758371_cv>:&nbsp;</b></span>I hope you have a wonderful rest of your Monday!</div><!--end:1707758371062--><><!--begin:1707758397111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707758396_co>:&nbsp;</b></span>You are welcome! You as well!</div><!--end:1707758397111--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I no longer see the Feb. 15-16 Sacramento date to register for the 16 hour in person Hazwoper.  Can I still register for that?  I tried to Friday but the website was down.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Margaret!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMargaret: Doing well, good morning Tiffany\r\nMargaret: Are you able to see my question above?\r\nTiffany: Yes\r\nTiffany: The Sacramento CA class was cancelled do to low enrollment.  \r\nMargaret: Oh, so definitely not an option anymore that is unfortunate.\r\nMargaret: I will sign up for the Oakland Feb 29th instead.  Are you able to check if that is pretty full so I can have an idea on if that will be cancelled?\r\nMargaret: I do need to get this done ASAP\r\nTiffany: The Oakland CA class is looking okay right now I think we should be able to confirm it as we still have a little more time to get registrations.  \r\nMargaret: Great, thank you for your help.  Greatly appreciate it!\r\nMargaret: I hope you have a wonderful rest of your Monday!\r\nTiffany: You are welcome! You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332402949EA', 1707764420, 1707764796, 1, 23, 6, 3, 0, 0, 5, 0, 3923, 520, 0, 0, 0, 'Richard Flores', 'Richard.flores@lumileds.com', '104.129.202.73', '0ddcf3ba505156dd03f80d26dd3d80ba', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Lumileds-cus-Online Course-_-Hazwoper/Toxicology-cus-', 'I am frozen at the end of the toxicology lesson. I can not access the test.', '<div class=\'ca\'><div class=\'info_box\'><i>I am frozen at the end of the toxicology lesson. I can not access the test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707764421765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764421_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Richard Flores</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707764421765--><><!--begin:1707764451445--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764451_cv>:&nbsp;</b></span>Hello good morning</div><!--end:1707764451445--><><!--begin:1707764490329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764490_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1707764490329--><><!--begin:1707764517581--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764517_cv>:&nbsp;</b></span>ok</div><!--end:1707764517581--><><!--begin:1707764552227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764552_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1707764552227--><><!--begin:1707764639682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764639_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1707764639682--><><!--begin:1707764761040--><div class=\'cv\'><span class=\'notranslate\'><b>Richard Flores<timestamp_1707764761_cv>:&nbsp;</b></span>Ok thank you.</div><!--end:1707764761040--><><!--begin:1707764772817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707764772_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707764772817--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am frozen at the end of the toxicology lesson. I can not access the test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Richard Flores!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRichard Flores: Hello good morning\r\nTiffany: One moment while I look you up\r\nRichard Flores: ok\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nRichard Flores: Ok thank you.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332408056Y2', 1707769529, 1707769879, 2, 23, 8, 6, 0, 0, 0, 1, 2690, 0, 0, 0, 0, 'Jacob Ashe', 'jacob.ashe@stantec.com', '107.193.152.209', '555bd714ce6dfb35d90e79a0a676aea7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707769531259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769531_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Ashe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707769531259--><><!--begin:1707769574908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769574_co>:&nbsp;</b></span>Yes Jacob I chatted with you earlier.  I have my Tier support 2 and 3 level looking into this.</div><!--end:1707769574908--><><!--begin:1707769606892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769606_co>:&nbsp;</b></span>I will reach out once we have resolved the issue.</div><!--end:1707769606892--><><!--begin:1707769663358--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769663_cv>:&nbsp;</b></span>Hi Tiffany, is there an estimation on when this issue may be resolved? </div><!--end:1707769663358--><><!--begin:1707769694373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769694_co>:&nbsp;</b></span>I apologize for the delay and error as we just updated our website this weekend and are running into a few issues.  I do not have an estimated time as this is the first we have seen this error.</div><!--end:1707769694373--><><!--begin:1707769757734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769757_co>:&nbsp;</b></span>I promise I will reach out right when I get an update.   </div><!--end:1707769757734--><><!--begin:1707769851678--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769851_cv>:&nbsp;</b></span>Thank you for the update. Please reach out to <a href=\'mailto:jacob.ashe@stantec.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jacob.ashe@stantec.com</a> once the course is available. </div><!--end:1707769851678--><><!--begin:1707769860046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707769859_co>:&nbsp;</b></span>Will do!!</div><!--end:1707769860046--><><!--begin:1707769878011--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Ashe<timestamp_1707769878_cv>:&nbsp;</b></span>Have a nice day.</div><!--end:1707769878011--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered/paid for the Hybrid 40-hr HAZWOPER training course (SO12696) though I have yet to receive an email confirmation or any additional information on how to begin the course. Previous live chat assistant has yet to follow up with a resolution to this problem.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Ashe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes Jacob I chatted with you earlier.  I have my Tier support 2 and 3 level looking into this.\r\nTiffany: I will reach out once we have resolved the issue.\r\nJacob Ashe: Hi Tiffany, is there an estimation on when this issue may be resolved? \r\nTiffany: I apologize for the delay and error as we just updated our website this weekend and are running into a few issues.  I do not have an estimated time as this is the first we have seen this error.\r\nTiffany: I promise I will reach out right when I get an update.   \r\nJacob Ashe: Thank you for the update. Please reach out to mailto:jacob.ashe@stantec.com once the course is available. \r\nTiffany: Will do!!\r\nJacob Ashe: Have a nice day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3324728734A', 1707834345, 1707834768, 2, 23, 8, 4, 0, 0, 5, 0, 2822, 0, 0, 0, 0, 'Idris ', 'iahmad@fsmgroup.us', '76.122.92.73', '050b3200a9cd27c763e2853bda04b8db', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FSM Group-cus-', 'How do I log in to my account. Password has not been reset. ', '<div class=\'ca\'><div class=\'info_box\'><i>How do I log in to my account. Password has not been reset. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707834348812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834348_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Idris </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707834348812--><><!--begin:1707834357120--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834355_cv>:&nbsp;</b></span>Good</div><!--end:1707834357120--><><!--begin:1707834462539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834462_co>:&nbsp;</b></span>I see you were able to log in on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is this the page you are needing password for?</div><!--end:1707834462539--><><!--begin:1707834481517--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834480_cv>:&nbsp;</b></span>Yes</div><!--end:1707834481517--><><!--begin:1707834531604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834531_co>:&nbsp;</b></span>Our main website was just updated and launched which requires a username/password which most will not have that is <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> they are similar but not the same.  </div><!--end:1707834531604--><><!--begin:1707834580447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834580_co>:&nbsp;</b></span>Are you trying to purchase training? Or complete training / assign already purchased seats to other users?</div><!--end:1707834580447--><><!--begin:1707834614028--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834612_cv>:&nbsp;</b></span>Log in to purchase maybe next week.</div><!--end:1707834614028--><><!--begin:1707834695572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834695_co>:&nbsp;</b></span>That is the new site so you will need to create a new account for that one.  </div><!--end:1707834695572--><><!--begin:1707834706789--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834705_cv>:&nbsp;</b></span>ok</div><!--end:1707834706789--><><!--begin:1707834739070--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707834738_co>:&nbsp;</b></span>IS there anything else I can assjist you with today?</div><!--end:1707834739070--><><!--begin:1707834767561--><div class=\'cv\'><span class=\'notranslate\'><b>Idris <timestamp_1707834766_cv>:&nbsp;</b></span>That&#39;s all. </div><!--end:1707834767561--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I log in to my account. Password has not been reset. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Idris !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIdris : Good\r\nTiffany: I see you were able to log in on https://csregsonline.com/ is this the page you are needing password for?\r\nIdris : Yes\r\nTiffany: Our main website was just updated and launched which requires a username/password which most will not have that is http://www.csregs.com they are similar but not the same.  \r\nTiffany: Are you trying to purchase training? Or complete training / assign already purchased seats to other users?\r\nIdris : Log in to purchase maybe next week.\r\nTiffany: That is the new site so you will need to create a new account for that one.  \r\nIdris : ok\r\nTiffany: IS there anything else I can assjist you with today?\r\nIdris : That&#39;s all. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332489846RN', 1707851323, 1707851683, 1, 23, 9, 5, 0, 0, 0, 0, 2511, 0, 0, 0, 0, 'Lacy Hurxhiaon', 'lacy@bondedinspections.com', '97.77.26.241', '1f8b4dc7fe8cb8ec9ab0455df807815e', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-BondedInspections-cus-Online Course-_-DOT-cus-', 'Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707851326167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851326_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lacy Hurxhiaon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707851326167--><><!--begin:1707851336836--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851337_cv>:&nbsp;</b></span>im good thanks</div><!--end:1707851336836--><><!--begin:1707851352680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851352_co>:&nbsp;</b></span>The website you would need to log into to see that is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1707851352680--><><!--begin:1707851466172--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851466_cv>:&nbsp;</b></span>Yes that is the one I was logging on to.  So once he is approved to take the class I should see him there under invitation?</div><!--end:1707851466172--><><!--begin:1707851538142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851537_co>:&nbsp;</b></span>The seat should show in your account to assign the participant as normal.  Please refresher your page if it is not showing yet.</div><!--end:1707851538142--><><!--begin:1707851626643--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851627_cv>:&nbsp;</b></span>Yes I see it now. Thank you</div><!--end:1707851626643--><><!--begin:1707851651099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851650_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707851651099--><><!--begin:1707851659237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707851659_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707851659237--><><!--begin:1707851677169--><div class=\'cv\'><span class=\'notranslate\'><b>Lacy Hurxhiaon<timestamp_1707851677_cv>:&nbsp;</b></span>No that is all, thank you again</div><!--end:1707851677169--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looks like the website has been updated and I am not able to see if the participate has accepted the inviation.  Is there a way to see past participates and present for new online classes.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lacy Hurxhiaon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLacy Hurxhiaon: im good thanks\r\nTiffany: The website you would need to log into to see that is https://csregsonline.com/\r\nLacy Hurxhiaon: Yes that is the one I was logging on to.  So once he is approved to take the class I should see him there under invitation?\r\nTiffany: The seat should show in your account to assign the participant as normal.  Please refresher your page if it is not showing yet.\r\nLacy Hurxhiaon: Yes I see it now. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nLacy Hurxhiaon: No that is all, thank you again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3324916264Z', 1707853098, 1707853282, 2, 23, 7, 4, 0, 0, 5, 0, 2658, 0, 0, 0, 0, 'Tanmayee Karanam', 'tanmayee.karanam@geosyntec.com', '38.120.28.11', '95fd3f4629fa07cf2befb836d08d064b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Geosyntec Consultants-cus-', 'I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853101434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853101_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanmayee Karanam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707853101434--><><!--begin:1707853113338--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853113_cv>:&nbsp;</b></span>Hello</div><!--end:1707853113338--><><!--begin:1707853143632--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853143_cv>:&nbsp;</b></span>I would like my query answered on whether the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class has been confirmed or not</div><!--end:1707853143632--><><!--begin:1707853187947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853187_co>:&nbsp;</b></span>The class is still pending at this time.  Management will make the final class status determination by tomorrow.</div><!--end:1707853187947--><><!--begin:1707853219810--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853219_cv>:&nbsp;</b></span>Thank you for letting me know. Can I expect to receive a confirmation email soon?</div><!--end:1707853219810--><><!--begin:1707853228874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853228_co>:&nbsp;</b></span>We will reach out via email and phone call with the update.</div><!--end:1707853228874--><><!--begin:1707853240098--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853240_cv>:&nbsp;</b></span>Thank you</div><!--end:1707853240098--><><!--begin:1707853246301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853246_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707853246301--><><!--begin:1707853253885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853253_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707853253885--><><!--begin:1707853263449--><div class=\'cv\'><span class=\'notranslate\'><b>Tanmayee Karanam<timestamp_1707853263_cv>:&nbsp;</b></span>No, that is all. Thank you for your</div><!--end:1707853263449--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered for the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class, but I have not received an email that the class has been confirmed yet. Please let me know if this class is confirmed or if I need to reschedule to a later date.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tanmayee Karanam!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanmayee Karanam: Hello\r\nTanmayee Karanam: I would like my query answered on whether the 40 HAZCAL for the 2/27/2024 to 3/1/2024 class has been confirmed or not\r\nTiffany: The class is still pending at this time.  Management will make the final class status determination by tomorrow.\r\nTanmayee Karanam: Thank you for letting me know. Can I expect to receive a confirmation email soon?\r\nTiffany: We will reach out via email and phone call with the update.\r\nTanmayee Karanam: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTanmayee Karanam: No, that is all. Thank you for your\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332491756GN', 1707853234, 1707853802, 2, 23, 12, 9, 0, 0, 5, 0, 2005, 0, 0, 0, 0, 'Aila Paxton', 'aila.paxton@tceq.texas.gov', '163.234.245.145', 'a8c729086de0659c9a810e0e610fd4a7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Texas Commission on Environmental Quality-cus-', 'Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853267722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853267_co>:&nbsp;</b></span>Good afternoon!</div><!--end:1707853267722--><><!--begin:1707853275698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853275_co>:&nbsp;</b></span>I will get you on the list for the Dallas class now</div><!--end:1707853275698--><><!--begin:1707853290290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853290_co>:&nbsp;</b></span>Once completed I will send you a follow up email</div><!--end:1707853290290--><><!--begin:1707853313109--><div class=\'cv\'><span class=\'notranslate\'><b>Aila Paxton<timestamp_1707853313_cv>:&nbsp;</b></span>Sounds good. Thank you!</div><!--end:1707853313109--><><!--begin:1707853338058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853337_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707853338058--><><!--begin:1707853345165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853345_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707853345165--><><!--begin:1707853670339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853670_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707853670339--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! I have just completed the online portion of the 40 hour HAZWOPER course and was needing to register for the hands-on portion. I would like to attend the Feb 23rd session in Dallas.\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon!\r\nTiffany: I will get you on the list for the Dallas class now\r\nTiffany: Once completed I will send you a follow up email\r\nAila Paxton: Sounds good. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3324923312A', 1707853804, 1707854136, 2, 23, 8, 5, 0, 0, 0, 0, 1834, 0, 0, 0, 0, 'Margaret', 'margaretk@eddclarkandassociates.com', '96.90.217.129', '05bae0ce42a373b4d0b28d9d406f686a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-The ECA Group-cus-', 'Oakland HAZWOPER 16 hour, I need the location and time and date', '<div class=\'ca\'><div class=\'info_box\'><i>Oakland HAZWOPER 16 hour, I need the location and time and date</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707853806654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853806_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Margaret</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707853806654--><><!--begin:1707853861854--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707853864_cv>:&nbsp;</b></span>Hi tiffany, I have registered for the oakland in person hazwoper and with the new system update cannot find the location for the Oakland class.  Could you send me that</div><!--end:1707853861854--><><!--begin:1707853869294--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret<timestamp_1707853872_cv>:&nbsp;</b></span>I am doing well and hope you are also</div><!--end:1707853869294--><><!--begin:1707853914957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853914_co>:&nbsp;</b></span>Yes thanks</div><!--end:1707853914957--><><!--begin:1707853925955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853925_co>:&nbsp;</b></span>I will get the order processed in a moment and get you out the details</div><!--end:1707853925955--><><!--begin:1707853935876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707853935_co>:&nbsp;</b></span>via email</div><!--end:1707853935876--><><!--begin:1707854136347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707854136_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1707854136347--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Oakland HAZWOPER 16 hour, I need the location and time and date\r\nTiffany has joined the chat.\r\nTiffany: Hi, Margaret!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMargaret: Hi tiffany, I have registered for the oakland in person hazwoper and with the new system update cannot find the location for the Oakland class.  Could you send me that\r\nMargaret: I am doing well and hope you are also\r\nTiffany: Yes thanks\r\nTiffany: I will get the order processed in a moment and get you out the details\r\nTiffany: via email\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('332498303VM', 1707859776, 1707860543, 2, 23, 8, 4, 0, 0, 0, 0, 4530, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.136.27', '9e23c02a5aec14ad46cafad8dd33becc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Short Elliott Hendrickson-cus-', 'I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707859784152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859784_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707859784152--><><!--begin:1707859800974--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707859800_cv>:&nbsp;</b></span>I&#39;m doing well.</div><!--end:1707859800974--><><!--begin:1707859843915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859843_co>:&nbsp;</b></span>We have a new website for the online store so you will need to create new log in information.  </div><!--end:1707859843915--><><!--begin:1707859876770--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707859876_cv>:&nbsp;</b></span>So I will need two logins going forward?</div><!--end:1707859876770--><><!--begin:1707859938985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707859938_co>:&nbsp;</b></span>You can use the same one for both but there are two sites one to purchase the courses and one to complete the training on.</div><!--end:1707859938985--><><!--begin:1707860050582--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860050_cv>:&nbsp;</b></span>So after I set up the account with my email and new password, will that work for accessing My Training as well?</div><!--end:1707860050582--><><!--begin:1707860141567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860141_co>:&nbsp;</b></span>So the site where the training takes place is the same as before .  It is only the store that has updated.</div><!--end:1707860141567--><><!--begin:1707860177839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860177_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is where you can log in and assign seat and complete training and that site is stll the same</div><!--end:1707860177839--><><!--begin:1707860215614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860215_co>:&nbsp;</b></span>We just now have a &quot;new front end&quot; web store where you will need to create the log in for.</div><!--end:1707860215614--><><!--begin:1707860237310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860237_co>:&nbsp;</b></span>This will help you track your purchases and access receipts.invoices</div><!--end:1707860237310--><><!--begin:1707860269862--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860269_cv>:&nbsp;</b></span>Yeah. but it&#39;s confusing that I have to keep track of two logins for CSregs</div><!--end:1707860269862--><><!--begin:1707860321864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860321_co>:&nbsp;</b></span>You will use your email for both and you can use the same password if you would like.</div><!--end:1707860321864--><><!--begin:1707860358071--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860358_cv>:&nbsp;</b></span>Yeah. I&#39;ll have to change it on the other site.</div><!--end:1707860358071--><><!--begin:1707860407456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860407_co>:&nbsp;</b></span>Do you want me to send you a password reset email for the <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a> ?</div><!--end:1707860407456--><><!--begin:1707860494728--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860494_cv>:&nbsp;</b></span>no</div><!--end:1707860494728--><><!--begin:1707860520778--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707860520_co>:&nbsp;</b></span>Got it! Is there anything else I can assist you with today?</div><!--end:1707860520778--><><!--begin:1707860541232--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1707860541_cv>:&nbsp;</b></span>No Thanks. </div><!--end:1707860541232--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have two items in my inbox but I\'m not able to log in using my email and password so I can\'t complete this purchase. I am able to log into my online account on CSRegsonline.com, but this doesn\'t give me access to the cart.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: I&#39;m doing well.\r\nTiffany: We have a new website for the online store so you will need to create new log in information.  \r\nKevin Accola: So I will need two logins going forward?\r\nTiffany: You can use the same one for both but there are two sites one to purchase the courses and one to complete the training on.\r\nKevin Accola: So after I set up the account with my email and new password, will that work for accessing My Training as well?\r\nTiffany: So the site where the training takes place is the same as before .  It is only the store that has updated.\r\nTiffany: https://csregsonline.com/ is where you can log in and assign seat and complete training and that site is stll the same\r\nTiffany: We just now have a &quot;new front end&quot; web store where you will need to create the log in for.\r\nTiffany: This will help you track your purchases and access receipts.invoices\r\nKevin Accola: Yeah. but it&#39;s confusing that I have to keep track of two logins for CSregs\r\nTiffany: You will use your email for both and you can use the same password if you would like.\r\nKevin Accola: Yeah. I&#39;ll have to change it on the other site.\r\nTiffany: Do you want me to send you a password reset email for the http://csregsonline.com ?\r\nKevin Accola: no\r\nTiffany: Got it! Is there anything else I can assist you with today?\r\nKevin Accola: No Thanks. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332557163W4', 1707918647, 1707918868, 2, 23, 20, 15, 0, 0, 5, 0, 2802, 0, 0, 0, 0, 'Marissa', 'mbillie@fishbeck.com', '65.23.72.2', 'a566a73aeda12fff06706cb25915bb4a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Fishbeck-cus-', 'Can you confirm the location and dates of the class I purchased?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you confirm the location and dates of the class I purchased?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707918651355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918651_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marissa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707918651355--><><!--begin:1707918682494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918682_co>:&nbsp;</b></span>One moment while I look for the order</div><!--end:1707918682494--><><!--begin:1707918688639--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918688_cv>:&nbsp;</b></span>Good thanks can you confirm the location and dates?</div><!--end:1707918688639--><><!--begin:1707918693538--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918693_cv>:&nbsp;</b></span>Thank you!</div><!--end:1707918693538--><><!--begin:1707918762411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918762_co>:&nbsp;</b></span>The dates are Tuesday through Friday 03/05-03/08 4/-10 hour days</div><!--end:1707918762411--><><!--begin:1707918780876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918781_co>:&nbsp;</b></span>The address is Embassy Suites by Hilton<br>2300 Featherstone Dr.<br>Auburn Hills MI 48326</div><!--end:1707918780876--><><!--begin:1707918792041--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918792_cv>:&nbsp;</b></span>And it is the in-person class in Detroit correct?</div><!--end:1707918792041--><><!--begin:1707918805302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918805_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1707918805302--><><!--begin:1707918826125--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918826_cv>:&nbsp;</b></span>Thank you! Website looks very different from the last time I purchased and wanted to be sure. </div><!--end:1707918826125--><><!--begin:1707918830744--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918830_cv>:&nbsp;</b></span>I appreiate your help!</div><!--end:1707918830744--><><!--begin:1707918837738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707918837_co>:&nbsp;</b></span>I will send out an email to you and Zane with the class details shortly as well.</div><!--end:1707918837738--><><!--begin:1707918852401--><div class=\'cv\'><span class=\'notranslate\'><b>Marissa<timestamp_1707918852_cv>:&nbsp;</b></span>Perfect, thank you so much.</div><!--end:1707918852401--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you confirm the location and dates of the class I purchased?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marissa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look for the order\r\nMarissa: Good thanks can you confirm the location and dates?\r\nMarissa: Thank you!\r\nTiffany: The dates are Tuesday through Friday 03/05-03/08 4/-10 hour days\r\nTiffany: The address is Embassy Suites by Hilton2300 Featherstone Dr.Auburn Hills MI 48326\r\nMarissa: And it is the in-person class in Detroit correct?\r\nTiffany: Yes that is correct\r\nMarissa: Thank you! Website looks very different from the last time I purchased and wanted to be sure. \r\nMarissa: I appreiate your help!\r\nTiffany: I will send out an email to you and Zane with the class details shortly as well.\r\nMarissa: Perfect, thank you so much.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332558024GK', 1707919497, 1707919953, 2, 23, 7, 3, 0, 0, 0, 0, 3163, 0, 0, 0, 0, 'Katrin', 'katrin.montero@evonik.com', '149.216.204.101', 'b8020a8472cbda993283dbc662691330', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Evonik-cus-', 'Could you please send me your contact for a bid for Confined Space Rescue', '<div class=\'ca\'><div class=\'info_box\'><i>Could you please send me your contact for a bid for Confined Space Rescue</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707919498658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919498_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katrin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707919498658--><><!--begin:1707919508532--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919508_cv>:&nbsp;</b></span>Good morning Tiffany </div><!--end:1707919508532--><><!--begin:1707919515662--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919515_cv>:&nbsp;</b></span>I am good, thank you, I hope you too.</div><!--end:1707919515662--><><!--begin:1707919523698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919523_co>:&nbsp;</b></span>Yes thank you</div><!--end:1707919523698--><><!--begin:1707919537605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919537_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1707919537605--><><!--begin:1707919542913--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919543_cv>:&nbsp;</b></span>Could you please provide me a contact to add you to a bid we would like to send out.</div><!--end:1707919542913--><><!--begin:1707919564250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919564_co>:&nbsp;</b></span>You can use the above email address</div><!--end:1707919564250--><><!--begin:1707919573673--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919573_cv>:&nbsp;</b></span>THank you.</div><!--end:1707919573673--><><!--begin:1707919581010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919581_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707919581010--><><!--begin:1707919589747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919589_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1707919589747--><><!--begin:1707919653876--><div class=\'cv\'><span class=\'notranslate\'><b>Katrin<timestamp_1707919654_cv>:&nbsp;</b></span>Thats it, thank you.</div><!--end:1707919653876--><><!--begin:1707919667498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919667_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707919667498--><><!--begin:1707919674394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707919674_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1707919674394--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Could you please send me your contact for a bid for Confined Space Rescue\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katrin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatrin: Good morning Tiffany \r\nKatrin: I am good, thank you, I hope you too.\r\nTiffany: Yes thank you\r\nTiffany: mailto:customerservice@csregs.com\r\nKatrin: Could you please provide me a contact to add you to a bid we would like to send out.\r\nTiffany: You can use the above email address\r\nKatrin: THank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nKatrin: Thats it, thank you.\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332567233KZ', 1707928704, 1707929094, 2, 23, 6, 3, 0, 0, 0, 0, 2902, 0, 0, 0, 0, 'Kintauna', 'kfmyles93@gmail.com', '168.166.80.243', '69413972e5b9edf173538cd7e47156c8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-MO DNR-cus-', 'Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. ', '<div class=\'ca\'><div class=\'info_box\'><i>Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707928706106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kintauna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707928706106--><><!--begin:1707928788214--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928788_cv>:&nbsp;</b></span>Im good</div><!--end:1707928788214--><><!--begin:1707928792727--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928792_cv>:&nbsp;</b></span>and yourself?</div><!--end:1707928792727--><><!--begin:1707928824959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928824_co>:&nbsp;</b></span>I am good thank you! We just updated our website and I do not show a link for instructor evaluations.  I will have to get with my website team and get that info for you.</div><!--end:1707928824959--><><!--begin:1707928839129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707928838_co>:&nbsp;</b></span>Can I send you an email once I have the information?</div><!--end:1707928839129--><><!--begin:1707928839884--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928839_cv>:&nbsp;</b></span>Okay, sounds good.</div><!--end:1707928839884--><><!--begin:1707928879169--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928879_cv>:&nbsp;</b></span>I also was wondering if it was possible to get my certificate sent to me via pdf? They hadn&#39;t arrived by the time our class had finished last Friday.</div><!--end:1707928879169--><><!--begin:1707928889397--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707928889_cv>:&nbsp;</b></span>yes, of course. My email is <a href=\'mailto:kfmyles93@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kfmyles93@gmail.com</a></div><!--end:1707928889397--><><!--begin:1707929038008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707929037_co>:&nbsp;</b></span>I cannot issue any certificates until I have the instructor paperwork back verifying you attended class and passed the final exam. I di show the certificates should have been at class so I will need to follow up with the instructor/FedEx.  I can include an update in the email as well.  </div><!--end:1707929038008--><><!--begin:1707929091566--><div class=\'cv\'><span class=\'notranslate\'><b>Kintauna<timestamp_1707929091_cv>:&nbsp;</b></span>No worries! Thank you for your time! </div><!--end:1707929091566--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Was looking to do an instructor review for the 40-hr Hazwoper course I took last week. I wasn\'t able to find where I could do that online. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kintauna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKintauna: Im good\r\nKintauna: and yourself?\r\nTiffany: I am good thank you! We just updated our website and I do not show a link for instructor evaluations.  I will have to get with my website team and get that info for you.\r\nTiffany: Can I send you an email once I have the information?\r\nKintauna: Okay, sounds good.\r\nKintauna: I also was wondering if it was possible to get my certificate sent to me via pdf? They hadn&#39;t arrived by the time our class had finished last Friday.\r\nKintauna: yes, of course. My email is mailto:kfmyles93@gmail.com\r\nTiffany: I cannot issue any certificates until I have the instructor paperwork back verifying you attended class and passed the final exam. I di show the certificates should have been at class so I will need to follow up with the instructor/FedEx.  I can include an update in the email as well.  \r\nKintauna: No worries! Thank you for your time! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332574805QA', 1707936279, 1707937432, 2, 23, 9, 7, 0, 0, 0, 0, 5734, 0, 0, 0, 0, 'Joshua McFadden', 'jmcfadde@wm.com', '156.101.9.4', '5c68456046808416fea0632a50bc9515', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WM-cus-', 'WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? ', '<div class=\'ca\'><div class=\'info_box\'><i>WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1707936282994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936282_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joshua McFadden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1707936282994--><><!--begin:1707936296646--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936296_cv>:&nbsp;</b></span>doing well</div><!--end:1707936296646--><><!--begin:1707936332330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936332_co>:&nbsp;</b></span>I beleive the cost will increase by 12% with PO as the payment option.</div><!--end:1707936332330--><><!--begin:1707936380829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936380_co>:&nbsp;</b></span>If you add the courses to your cart and put a PO number in or at least a note in the PO# field after choosing invoice the cost should update accordingly.  </div><!--end:1707936380829--><><!--begin:1707936431705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936431_co>:&nbsp;</b></span>I can get you the price if you provide me the item(s) and how many you are purchasing</div><!--end:1707936431705--><><!--begin:1707936475537--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936475_cv>:&nbsp;</b></span>Ok so $275 for the course and then add 12% got it.  I didn&#39;t put the p.o. in but the registration went through.  It&#39;s for just me and I already pulled the p.o. for the Lansing, MI class March 1st</div><!--end:1707936475537--><><!--begin:1707936525277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936525_co>:&nbsp;</b></span>The cost will be 319.00</div><!--end:1707936525277--><><!--begin:1707936647089--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936647_cv>:&nbsp;</b></span>ok thank you.  I will make sure the p.o. is that amount.  No more Southfield MI classes?</div><!--end:1707936647089--><><!--begin:1707936677551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936677_co>:&nbsp;</b></span>One moment and I will check the full schedule</div><!--end:1707936677551--><><!--begin:1707936757102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936756_co>:&nbsp;</b></span>So the (Detroit) Southfield, MI location has been moved to Aubrun Hills, MI</div><!--end:1707936757102--><><!--begin:1707936805174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936804_co>:&nbsp;</b></span>We do have dates scheduled for that location every 4-6 weeks from what I can see</div><!--end:1707936805174--><><!--begin:1707936819231--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707936819_cv>:&nbsp;</b></span>Even better thanks, what were the dates that that one is available?</div><!--end:1707936819231--><><!--begin:1707936883697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707936883_co>:&nbsp;</b></span>03/08/24 and 04/19/2024 are the next couple 8-Hour HAZWOPER dates.  It is listed as Detroit on the website</div><!--end:1707936883697--><><!--begin:1707937015228--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937015_cv>:&nbsp;</b></span>Ok thanks.  Sometimes the Lansing one is cancelled and the Southfield one was rarely cancelled.  I&#39;ll go to Auburn Hills if the March 1 Lansing is cancelled</div><!--end:1707937015228--><><!--begin:1707937034664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937034_co>:&nbsp;</b></span>Sounds like a good plan!</div><!--end:1707937034664--><><!--begin:1707937063412--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937063_cv>:&nbsp;</b></span>Thanks for the assistance</div><!--end:1707937063412--><><!--begin:1707937065561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937065_co>:&nbsp;</b></span>Once you have the PO available please email that to me and then I can process your order.</div><!--end:1707937065561--><><!--begin:1707937075010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937074_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1707937075010--><><!--begin:1707937097384--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937097_cv>:&nbsp;</b></span>no problem, emailing it momentarily</div><!--end:1707937097384--><><!--begin:1707937129498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937129_co>:&nbsp;</b></span>Great thanks!</div><!--end:1707937129498--><><!--begin:1707937144732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937144_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1707937144732--><><!--begin:1707937156742--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua McFadden<timestamp_1707937156_cv>:&nbsp;</b></span>that is all thanks </div><!--end:1707937156742--><><!--begin:1707937212954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1707937212_co>:&nbsp;</b></span>You are welcome!</div><!--end:1707937212954--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'WM pays with a purchase order.  The old website said you had to add an extra percentage when using a purchase order for an 8 HR HAZWOPER refresher.  How much do I need to pull the p.o. for for the instructor led refresher? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joshua McFadden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoshua McFadden: doing well\r\nTiffany: I beleive the cost will increase by 12% with PO as the payment option.\r\nTiffany: If you add the courses to your cart and put a PO number in or at least a note in the PO# field after choosing invoice the cost should update accordingly.  \r\nTiffany: I can get you the price if you provide me the item(s) and how many you are purchasing\r\nJoshua McFadden: Ok so $275 for the course and then add 12% got it.  I didn&#39;t put the p.o. in but the registration went through.  It&#39;s for just me and I already pulled the p.o. for the Lansing, MI class March 1st\r\nTiffany: The cost will be 319.00\r\nJoshua McFadden: ok thank you.  I will make sure the p.o. is that amount.  No more Southfield MI classes?\r\nTiffany: One moment and I will check the full schedule\r\nTiffany: So the (Detroit) Southfield, MI location has been moved to Aubrun Hills, MI\r\nTiffany: We do have dates scheduled for that location every 4-6 weeks from what I can see\r\nJoshua McFadden: Even better thanks, what were the dates that that one is available?\r\nTiffany: 03/08/24 and 04/19/2024 are the next couple 8-Hour HAZWOPER dates.  It is listed as Detroit on the website\r\nJoshua McFadden: Ok thanks.  Sometimes the Lansing one is cancelled and the Southfield one was rarely cancelled.  I&#39;ll go to Auburn Hills if the March 1 Lansing is cancelled\r\nTiffany: Sounds like a good plan!\r\nJoshua McFadden: Thanks for the assistance\r\nTiffany: Once you have the PO available please email that to me and then I can process your order.\r\nTiffany: mailto:customerservice@csregs.com\r\nJoshua McFadden: no problem, emailing it momentarily\r\nTiffany: Great thanks!\r\nTiffany: Is there anything else I can assist you with for today?\r\nJoshua McFadden: that is all thanks \r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('332643647M2', 1708005115, 1708005382, 2, 23, 4, 2, 0, 0, 0, 0, 2697, 0, 0, 0, 0, 'Alexander Merjian', 'alexander.merjian@kimley-horn.com', '208.127.231.172', 'ba539333801a22b8696245e9bdcc4bea', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Kimley-Horn-cus-', 'Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start', '<div class=\'ca\'><div class=\'info_box\'><i>Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708005118278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005118_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Merjian</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708005118278--><><!--begin:1708005131949--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005131_cv>:&nbsp;</b></span>Im well</div><!--end:1708005131949--><><!--begin:1708005147862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005147_co>:&nbsp;</b></span>Do you have an order number I can look up?</div><!--end:1708005147862--><><!--begin:1708005195997--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005196_cv>:&nbsp;</b></span>Purchase No: S012699</div><!--end:1708005195997--><><!--begin:1708005262410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005262_co>:&nbsp;</b></span>I have sent you a new course invite email from the system</div><!--end:1708005262410--><><!--begin:1708005271076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005270_co>:&nbsp;</b></span>Please let me know if you get it.</div><!--end:1708005271076--><><!--begin:1708005293136--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005293_cv>:&nbsp;</b></span>Received thank you</div><!--end:1708005293136--><><!--begin:1708005307923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005307_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1708005307923--><><!--begin:1708005316465--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Merjian<timestamp_1708005316_cv>:&nbsp;</b></span>Nope all sey</div><!--end:1708005316465--><><!--begin:1708005332839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708005332_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708005332839--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Im trying to start my Hazwoper ASAP and I bought the course on the 12th but recieved no information of the online course being available to start\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexander Merjian!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Merjian: Im well\r\nTiffany: Do you have an order number I can look up?\r\nAlexander Merjian: Purchase No: S012699\r\nTiffany: I have sent you a new course invite email from the system\r\nTiffany: Please let me know if you get it.\r\nAlexander Merjian: Received thank you\r\nTiffany: Great! Is there anything else I can assist you with today?\r\nAlexander Merjian: Nope all sey\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('332653812EB', 1708015283, 1708015789, 2, 23, 6, 2, 0, 0, 0, 0, 2786, 0, 0, 0, 0, 'Marion ', 'Marion.Fisk@tshc.com', '96.75.99.113', '224addd2296263a27d9f48fbba2bad5f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Team Select Home Care-cus-', 'Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708015285806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015285_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marion </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708015285806--><><!--begin:1708015300413--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015300_cv>:&nbsp;</b></span>Well, thank you. How are you?</div><!--end:1708015300413--><><!--begin:1708015325422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015325_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708015325422--><><!--begin:1708015333634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015333_co>:&nbsp;</b></span>One moment while I look the student up pleasse</div><!--end:1708015333634--><><!--begin:1708015415269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015415_co>:&nbsp;</b></span>I do not show a student in our system by that name.  Did she train under a different name (maiden, married etc)?</div><!--end:1708015415269--><><!--begin:1708015478629--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015478_cv>:&nbsp;</b></span>No, that is the name on her Certificate.</div><!--end:1708015478629--><><!--begin:1708015480450--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015480_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=4WBrfvjsXbcE.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/4WBrfvjsXbcE.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>4WBrfvjsXbcE.png</a></div> </div><!--end:1708015480450--><><!--begin:1708015521405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015521_co>:&nbsp;</b></span>That is not our company we do have a similar name but we are not the same.  </div><!--end:1708015521405--><><!--begin:1708015555992--><div class=\'cv\'><span class=\'notranslate\'><b>Marion <timestamp_1708015556_cv>:&nbsp;</b></span>Oh, thank you</div><!--end:1708015555992--><><!--begin:1708015564346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708015564_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708015564346--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I am the HR in the Team Select Denver office. One of my employees took a course with your company, and I just need to verify that her course was skills-hands on.\r\nEmployee: Kimberly Byrnes\r\nID #: F33872C\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marion !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarion : Well, thank you. How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look the student up pleasse\r\nTiffany: I do not show a student in our system by that name.  Did she train under a different name (maiden, married etc)?\r\nMarion : No, that is the name on her Certificate.\r\nMarion : 4WBrfvjsXbcE.png \r\nTiffany: That is not our company we do have a similar name but we are not the same.  \r\nMarion : Oh, thank you\r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3326614618V', 1708022934, 1708023116, 2, 23, 8, 5, 0, 0, 0, 0, 2479, 0, 0, 0, 0, 'Amy Holland', 'amy.holland@westonsolutions.com', '162.43.198.100', 'd4328b9754dedfa08692e300b77c8729', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.', '<div class=\'ca\'><div class=\'info_box\'><i>My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708022936469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708022936_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Holland</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708022936469--><><!--begin:1708022970872--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708022970_cv>:&nbsp;</b></span>Hi Tiffany - I&#39;m doing well. </div><!--end:1708022970872--><><!--begin:1708022985192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708022985_co>:&nbsp;</b></span>We have updated our webstore site so you will need to create an account for this site</div><!--end:1708022985192--><><!--begin:1708023021930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023021_co>:&nbsp;</b></span>Your log in information will remain the same for the online training site which is at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1708023021930--><><!--begin:1708023024107--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708023024_cv>:&nbsp;</b></span>Okay, I thought that might be the case. I have a meeting next week with Michell.</div><!--end:1708023024107--><><!--begin:1708023045831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023045_co>:&nbsp;</b></span>Sounds good!</div><!--end:1708023045831--><><!--begin:1708023060370--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1708023060_cv>:&nbsp;</b></span>Thanks for letting me know the other site is the same. Appreciate your time! Hope you are doing well!</div><!--end:1708023060370--><><!--begin:1708023073263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023073_co>:&nbsp;</b></span>I am thank you</div><!--end:1708023073263--><><!--begin:1708023115193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708023115_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708023115193--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My existing account would not take my password. When I did forgot password, it  is not coming through to my email to reset and I need to register someone now.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Holland!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Holland: Hi Tiffany - I&#39;m doing well. \r\nTiffany: We have updated our webstore site so you will need to create an account for this site\r\nTiffany: Your log in information will remain the same for the online training site which is at https://csregsonline.com/\r\nAmy Holland: Okay, I thought that might be the case. I have a meeting next week with Michell.\r\nTiffany: Sounds good!\r\nAmy Holland: Thanks for letting me know the other site is the same. Appreciate your time! Hope you are doing well!\r\nTiffany: I am thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3327358238N', 1708097299, 1708098046, 2, 23, 11, 6, 0, 0, 5, 0, 4090, 525, 0, 0, 0, 'Thomas Steele', 'Tsteele@fsmgroup.us', '12.106.162.18', 'ef3a948b91b7b64d465e9a1b6c4c211d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FSM Group-cus-', 'Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708097303747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Thomas Steele</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708097303747--><><!--begin:1708097314543--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097314_cv>:&nbsp;</b></span>great</div><!--end:1708097314543--><><!--begin:1708097346409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097346_co>:&nbsp;</b></span>We have updated our website so you will need to create a new log in on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a>. </div><!--end:1708097346409--><><!--begin:1708097373443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097373_co>:&nbsp;</b></span>The training site where you actually complete the training, you will still use your previous log in info as that has not changed : <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a></div><!--end:1708097373443--><><!--begin:1708097397690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097397_co>:&nbsp;</b></span>It can be the same for both site if you desire</div><!--end:1708097397690--><><!--begin:1708097523653--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097523_cv>:&nbsp;</b></span>When i go to pay for the class it does not recognize my email. A red box comes up around it. </div><!--end:1708097523653--><><!--begin:1708097546008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097545_co>:&nbsp;</b></span>Do you have capital letters listed?</div><!--end:1708097546008--><><!--begin:1708097554759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097554_co>:&nbsp;</b></span>It needs to be in all lower case</div><!--end:1708097554759--><><!--begin:1708097567320--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097567_cv>:&nbsp;</b></span>I think it does not recognize the .us instead of .com</div><!--end:1708097567320--><><!--begin:1708097599792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097599_co>:&nbsp;</b></span>Okay one moment let me see if this is a quick fix or not</div><!--end:1708097599792--><><!--begin:1708097632543--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097632_cv>:&nbsp;</b></span>I got it. </div><!--end:1708097632543--><><!--begin:1708097656047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097655_co>:&nbsp;</b></span>To work?</div><!--end:1708097656047--><><!--begin:1708097715637--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097715_cv>:&nbsp;</b></span>yes. Its very case sensitive</div><!--end:1708097715637--><><!--begin:1708097773664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097773_co>:&nbsp;</b></span>Yes, I have recommended we update that or have a pop-up note added about the case sensitivity.  </div><!--end:1708097773664--><><!--begin:1708097878766--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708097878_cv>:&nbsp;</b></span>I&#39;m creating an account now. </div><!--end:1708097878766--><><!--begin:1708097915174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708097915_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1708097915174--><><!--begin:1708098041714--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Steele<timestamp_1708098041_cv>:&nbsp;</b></span>No i think i got it now. Thanks for your help.. </div><!--end:1708098041714--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to enroll on the 8 hr HAZWOPER class but it does not recognize my email address. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Thomas Steele!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nThomas Steele: great\r\nTiffany: We have updated our website so you will need to create a new log in on http://www.csregs.com. \r\nTiffany: The training site where you actually complete the training, you will still use your previous log in info as that has not changed : http://csregsonline.com\r\nTiffany: It can be the same for both site if you desire\r\nThomas Steele: When i go to pay for the class it does not recognize my email. A red box comes up around it. \r\nTiffany: Do you have capital letters listed?\r\nTiffany: It needs to be in all lower case\r\nThomas Steele: I think it does not recognize the .us instead of .com\r\nTiffany: Okay one moment let me see if this is a quick fix or not\r\nThomas Steele: I got it. \r\nTiffany: To work?\r\nThomas Steele: yes. Its very case sensitive\r\nTiffany: Yes, I have recommended we update that or have a pop-up note added about the case sensitivity.  \r\nThomas Steele: I&#39;m creating an account now. \r\nTiffany: Great! Is there anything else I can assist you with today?\r\nThomas Steele: No i think i got it now. Thanks for your help.. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3327376257M', 1708099099, 1708100203, 2, 23, 9, 6, 0, 0, 0, 0, 5050, 0, 0, 0, 0, 'Eric', 'eburnham@alamonex.us', '208.127.64.75', 'c07f2b16835ffff85b413aaebae58fda', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Alamo NEX-cus-', 'I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708099101317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099101_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708099101317--><><!--begin:1708099110451--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099110_cv>:&nbsp;</b></span>I&#39;m good, how are you?</div><!--end:1708099110451--><><!--begin:1708099118638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099118_co>:&nbsp;</b></span>Good thank you</div><!--end:1708099118638--><><!--begin:1708099155682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099155_co>:&nbsp;</b></span>So you have the item in your cart and select proceed to checkout</div><!--end:1708099155682--><><!--begin:1708099186913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099186_co>:&nbsp;</b></span>Then you shoose the credit/debit card box (initially has the invoice box selected)</div><!--end:1708099186913--><><!--begin:1708099187648--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099187_cv>:&nbsp;</b></span>Yes, I&#39;ve filled out CC info and biling address, but nothing happens when I click continue</div><!--end:1708099187648--><><!--begin:1708099315149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099314_co>:&nbsp;</b></span>Did you select the card type?</div><!--end:1708099315149--><><!--begin:1708099334880--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099334_cv>:&nbsp;</b></span>yes, cccard-visa</div><!--end:1708099334880--><><!--begin:1708099397268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099397_co>:&nbsp;</b></span>Do you get any error notification  or is anything highlighted in red?</div><!--end:1708099397268--><><!--begin:1708099426137--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099426_cv>:&nbsp;</b></span>No, nothing. Should I try a different browser?</div><!--end:1708099426137--><><!--begin:1708099456921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099456_co>:&nbsp;</b></span>Which browser are you on now?</div><!--end:1708099456921--><><!--begin:1708099471938--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099471_cv>:&nbsp;</b></span>Microsoft Edge, it&#39;s a work computer</div><!--end:1708099471938--><><!--begin:1708099527338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099527_co>:&nbsp;</b></span>I am on Chrome myself and it is working</div><!--end:1708099527338--><><!--begin:1708099592726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099592_co>:&nbsp;</b></span>Please be sure all fields are fielded out CC number, card type, exp date, security number, name on card then billing address</div><!--end:1708099592726--><><!--begin:1708099686688--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099686_cv>:&nbsp;</b></span>I&#39;m trying firefox</div><!--end:1708099686688--><><!--begin:1708099722493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099722_co>:&nbsp;</b></span>ok</div><!--end:1708099722493--><><!--begin:1708099774394--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099774_cv>:&nbsp;</b></span>OK, that worked</div><!--end:1708099774394--><><!--begin:1708099829470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099829_co>:&nbsp;</b></span>Great maybe you had a blocker on the other browser or something which it why it did not work.  </div><!--end:1708099829470--><><!--begin:1708099829815--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1708099829_cv>:&nbsp;</b></span>thank you for your assistance</div><!--end:1708099829815--><><!--begin:1708099835850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099835_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708099835850--><><!--begin:1708099854328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708099854_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1708099854328--><><!--begin:1708100091883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708100091_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708100091883--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m attempting to pay by credit card for my 8 hr refresher, but nothing happens. I don\'t get an error message or anything\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric: I&#39;m good, how are you?\r\nTiffany: Good thank you\r\nTiffany: So you have the item in your cart and select proceed to checkout\r\nTiffany: Then you shoose the credit/debit card box (initially has the invoice box selected)\r\nEric: Yes, I&#39;ve filled out CC info and biling address, but nothing happens when I click continue\r\nTiffany: Did you select the card type?\r\nEric: yes, cccard-visa\r\nTiffany: Do you get any error notification  or is anything highlighted in red?\r\nEric: No, nothing. Should I try a different browser?\r\nTiffany: Which browser are you on now?\r\nEric: Microsoft Edge, it&#39;s a work computer\r\nTiffany: I am on Chrome myself and it is working\r\nTiffany: Please be sure all fields are fielded out CC number, card type, exp date, security number, name on card then billing address\r\nEric: I&#39;m trying firefox\r\nTiffany: ok\r\nEric: OK, that worked\r\nTiffany: Great maybe you had a blocker on the other browser or something which it why it did not work.  \r\nEric: thank you for your assistance\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3327396828E', 1708101160, 1708101532, 2, 23, 13, 10, 0, 0, 5, 0, 2237, 0, 0, 0, 0, 'Bob Smethers', 'bob.smethers@3dsystems.com', '4.15.130.11', '6e63fc3bc4e1be531ee46b72f298fc0c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-3D Systems-cus-', 'I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?', '<div class=\'ca\'><div class=\'info_box\'><i>I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708101164222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101164_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bob Smethers</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708101164222--><><!--begin:1708101194956--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101193_cv>:&nbsp;</b></span>good, hope you are as well...</div><!--end:1708101194956--><><!--begin:1708101224055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101223_co>:&nbsp;</b></span>I am good thank you! Yes you can. IATA is due every two years so this would be the year.  </div><!--end:1708101224055--><><!--begin:1708101266177--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101265_cv>:&nbsp;</b></span>yes, that&#39;s my understanding - I can just add the IATA Dangerous Goods Transportation Online to cart</div><!--end:1708101266177--><><!--begin:1708101282934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101282_co>:&nbsp;</b></span>Yes</div><!--end:1708101282934--><><!--begin:1708101426746--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101425_cv>:&nbsp;</b></span>cool - that&#39;s all I needed to confirm. we&#39;ll need to purchase the current 2024 DGR Manual - can we combine the class and DGR purchase?</div><!--end:1708101426746--><><!--begin:1708101511662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708101511_co>:&nbsp;</b></span>I am not sure if we are still selling the manuals.  </div><!--end:1708101511662--><><!--begin:1708101531321--><div class=\'cv\'><span class=\'notranslate\'><b>Bob Smethers<timestamp_1708101530_cv>:&nbsp;</b></span>ok, no problem - Thanks!</div><!--end:1708101531321--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received my Certificate of Completion for IATA Dangerous Goods Transportation through Compliance Solutions on March 10, 2022. Can I renew my certification through your online course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bob Smethers!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBob Smethers: good, hope you are as well...\r\nTiffany: I am good thank you! Yes you can. IATA is due every two years so this would be the year.  \r\nBob Smethers: yes, that&#39;s my understanding - I can just add the IATA Dangerous Goods Transportation Online to cart\r\nTiffany: Yes\r\nBob Smethers: cool - that&#39;s all I needed to confirm. we&#39;ll need to purchase the current 2024 DGR Manual - can we combine the class and DGR purchase?\r\nTiffany: I am not sure if we are still selling the manuals.  \r\nBob Smethers: ok, no problem - Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332745025Y9', 1708106516, 1708106674, 2, 23, 26, 4, 0, 0, 5, 0, 2288, 0, 0, 0, 0, 'Amirhossein Rezaei', 'amirhossein.rezaeiadaryani@waterboards.ca.gov', '165.235.31.126', 'd771a6ba0085255b582715dfcdfd9148', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Santa Ana RWQCB-cus-', 'Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708106526197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106526_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amirhossein Rezaei</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708106526197--><><!--begin:1708106544938--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106544_cv>:&nbsp;</b></span>I&#39;m doing fine, hbu?</div><!--end:1708106544938--><><!--begin:1708106557367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106557_co>:&nbsp;</b></span>Good thanks! We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  </div><!--end:1708106557367--><><!--begin:1708106607333--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106607_cv>:&nbsp;</b></span>ok, dully noted! thanks for clarification. </div><!--end:1708106607333--><><!--begin:1708106615748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106615_co>:&nbsp;</b></span>Sure thing!</div><!--end:1708106615748--><><!--begin:1708106623245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708106623_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1708106623245--><><!--begin:1708106662525--><div class=\'cv\'><span class=\'notranslate\'><b>Amirhossein Rezaei<timestamp_1708106662_cv>:&nbsp;</b></span>that&#39;s all, and thanks. have a good day</div><!--end:1708106662525--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,\r\nI have registered for HAZWOPER in-person class next week. It;s mentioned in the policies that participant in mock/dress-out needs to have current baseline physical. I was wondering if attending such hands-on is mandatory and what document should be provided for physical? Thanks much\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, Amirhossein Rezaei!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmirhossein Rezaei: I&#39;m doing fine, hbu?\r\nTiffany: Good thanks! We do not require you to bring a copy of your physical/medical records.  We want to ensure students and employers are aware anyone required to wear PPE gear for the job should be physically fit and maintain an annual physical up to date on file for their records.  Each participant is able to the dress-out exercises at their own discretion.  \r\nAmirhossein Rezaei: ok, dully noted! thanks for clarification. \r\nTiffany: Sure thing!\r\nTiffany: Is there anything else I can assist you with?\r\nAmirhossein Rezaei: that&#39;s all, and thanks. have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('332758070QG', 1708119567, 1708119879, 2, 23, 32, 11, 0, 0, 0, 0, 2151, 0, 0, 0, 0, 'Eric Skala', 'eskala@hoshizaki.com', '208.45.154.98', '46b4de170690b9e1dd1081e26510a369', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Hoshizaki of America-cus-', 'How does the invoice option work for taking online classes?', '<div class=\'ca\'><div class=\'info_box\'><i>How does the invoice option work for taking online classes?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708119569597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119569_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Skala</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708119569597--><><!--begin:1708119643677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119643_co>:&nbsp;</b></span>You can place the order and take the classes online but we will not release the certificate until the order/registration has been paid. Net 15 days is our terms when invoicing.</div><!--end:1708119643677--><><!--begin:1708119709844--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Skala<timestamp_1708119710_cv>:&nbsp;</b></span>Ok, thank you for the info.</div><!--end:1708119709844--><><!--begin:1708119737804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119737_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708119737804--><><!--begin:1708119746891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119746_co>:&nbsp;</b></span>Is there anything else I can assis tyou with for today?</div><!--end:1708119746891--><><!--begin:1708119757171--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Skala<timestamp_1708119757_cv>:&nbsp;</b></span>No Thank you.</div><!--end:1708119757171--><><!--begin:1708119774126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708119773_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708119774126--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How does the invoice option work for taking online classes?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Skala!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You can place the order and take the classes online but we will not release the certificate until the order/registration has been paid. Net 15 days is our terms when invoicing.\r\nEric Skala: Ok, thank you for the info.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with for today?\r\nEric Skala: No Thank you.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333003664VC', 1708365151, 1708365866, 2, 23, 23, 2, 0, 0, 5, 0, 5298, 0, 0, 0, 0, 'Mike NIcolaides', 'm.nicolaides@westonsolutions.com', '162.43.198.100', '8c2cda4aa8af3ca02fae20c45b15adcd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Weston Solutions-cus-', 'For the 40 Hazwoper online standard, where does the hands on training take place?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 Hazwoper online standard, where does the hands on training take place?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708365153937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365153_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike NIcolaides</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708365153937--><><!--begin:1708365173543--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365173_cv>:&nbsp;</b></span>Good thanks, How are you</div><!--end:1708365173543--><><!--begin:1708365216932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365216_co>:&nbsp;</b></span>We currently hold our hands-on dress-out classes the same day as our 8-Hour HAZWOPER Refreshers so you can use the below link as a reference to the schedule</div><!--end:1708365216932--><><!--begin:1708365219727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365219_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1708365219727--><><!--begin:1708365259465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365259_co>:&nbsp;</b></span>You would choose one of the seminar 8-Hour options to view the schedule</div><!--end:1708365259465--><><!--begin:1708365266056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365265_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1708365266056--><><!--begin:1708365325817--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365325_cv>:&nbsp;</b></span>So this is my initial class. When you the 8 hour need to be attended? Immediately following the 32 hours of online class  </div><!--end:1708365325817--><><!--begin:1708365359101--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365359_cv>:&nbsp;</b></span>When would the 8 hour</div><!--end:1708365359101--><><!--begin:1708365380375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365380_co>:&nbsp;</b></span>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.</div><!--end:1708365380375--><><!--begin:1708365470081--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365470_cv>:&nbsp;</b></span>Is there a full virtual option for this?</div><!--end:1708365470081--><><!--begin:1708365542210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365542_co>:&nbsp;</b></span>OSHA does require the dress-out requirement to be completed to be fully certified but we do offer the 40-Hour Hybrid ocurse</div><!--end:1708365542210--><><!--begin:1708365596593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365596_co>:&nbsp;</b></span>That is 40-hours of online training thrn you would take the exam and get a certificate as log as you are paid and pass then you can complete the dress-out portion internally with your company or else where if desired.</div><!--end:1708365596593--><><!--begin:1708365633779--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365633_cv>:&nbsp;</b></span>ok got it. Thank you very much</div><!--end:1708365633779--><><!--begin:1708365647090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365646_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708365647090--><><!--begin:1708365655770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365655_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708365655770--><><!--begin:1708365735314--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365735_cv>:&nbsp;</b></span>Sorry yes, one last question. The 8 hour dress out schedule lists pricing. Is this included in the 40 hour standard or is this additional?</div><!--end:1708365735314--><><!--begin:1708365812094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708365811_co>:&nbsp;</b></span>The dress-out portion is included with the standard online course but it is not included with the hybrid course but can be purchased at an additional coust within 12 months of the initial course purchase.  </div><!--end:1708365812094--><><!--begin:1708365832689--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365832_cv>:&nbsp;</b></span>ok</div><!--end:1708365832689--><><!--begin:1708365861377--><div class=\'cv\'><span class=\'notranslate\'><b>Mike NIcolaides<timestamp_1708365861_cv>:&nbsp;</b></span>Thank you</div><!--end:1708365861377--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 Hazwoper online standard, where does the hands on training take place?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike NIcolaides!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike NIcolaides: Good thanks, How are you\r\nTiffany: We currently hold our hands-on dress-out classes the same day as our 8-Hour HAZWOPER Refreshers so you can use the below link as a reference to the schedule\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You would choose one of the seminar 8-Hour options to view the schedule\r\nTiffany: I am good thanks!\r\nMike NIcolaides: So this is my initial class. When you the 8 hour need to be attended? Immediately following the 32 hours of online class  \r\nMike NIcolaides: When would the 8 hour\r\nTiffany: Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.\r\nMike NIcolaides: Is there a full virtual option for this?\r\nTiffany: OSHA does require the dress-out requirement to be completed to be fully certified but we do offer the 40-Hour Hybrid ocurse\r\nTiffany: That is 40-hours of online training thrn you would take the exam and get a certificate as log as you are paid and pass then you can complete the dress-out portion internally with your company or else where if desired.\r\nMike NIcolaides: ok got it. Thank you very much\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nMike NIcolaides: Sorry yes, one last question. The 8 hour dress out schedule lists pricing. Is this included in the 40 hour standard or is this additional?\r\nTiffany: The dress-out portion is included with the standard online course but it is not included with the hybrid course but can be purchased at an additional coust within 12 months of the initial course purchase.  \r\nMike NIcolaides: ok\r\nMike NIcolaides: Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33301015484', 1708371642, 1708372006, 2, 23, 23, 3, 0, 0, 0, 0, 2372, 0, 0, 0, 0, 'Donald Bello', 'Dbello@lsrpenvironmentalconsulting.com', '24.228.10.9', '1228964867197f0dc545c0a6b916cc9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Donald Bello-cus-', 'Have not gotten certificate for 8 hour refresher passed 02/05', '<div class=\'ca\'><div class=\'info_box\'><i>Have not gotten certificate for 8 hour refresher passed 02/05</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708371646407--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371646_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Donald Bello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708371646407--><><!--begin:1708371656067--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371656_cv>:&nbsp;</b></span>Fine</div><!--end:1708371656067--><><!--begin:1708371720416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371720_co>:&nbsp;</b></span>Your certificate is being sent via US Mail to: Donald Bello<br>LSRP Environmental Consulting<br>8 Saunders Lane<br>Hackettstown NJ 07836</div><!--end:1708371720416--><><!--begin:1708371732784--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371732_cv>:&nbsp;</b></span>Sent when?</div><!--end:1708371732784--><><!--begin:1708371777336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371777_co>:&nbsp;</b></span>We have had been a bit short staffed and it should be in the mail by next Monday at the latest.  </div><!--end:1708371777336--><><!--begin:1708371819050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371818_co>:&nbsp;</b></span>I can offer you a PDF copy at no fee this one time due to our delay with the hard copy.  Would you like me to send you an email with that?</div><!--end:1708371819050--><><!--begin:1708371833083--><div class=\'cv\'><span class=\'notranslate\'><b>Donald Bello<timestamp_1708371833_cv>:&nbsp;</b></span>That past the 7-10 day window.  Yes send the Pdf</div><!--end:1708371833083--><><!--begin:1708371875884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708371875_co>:&nbsp;</b></span>I apologize for the delay and will get you that PDF here in a couple minutes.</div><!--end:1708371875884--><><!--begin:1708372006280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708372006_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708372006280--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Have not gotten certificate for 8 hour refresher passed 02/05\r\nTiffany has joined the chat.\r\nTiffany: Hi, Donald Bello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDonald Bello: Fine\r\nTiffany: Your certificate is being sent via US Mail to: Donald BelloLSRP Environmental Consulting8 Saunders LaneHackettstown NJ 07836\r\nDonald Bello: Sent when?\r\nTiffany: We have had been a bit short staffed and it should be in the mail by next Monday at the latest.  \r\nTiffany: I can offer you a PDF copy at no fee this one time due to our delay with the hard copy.  Would you like me to send you an email with that?\r\nDonald Bello: That past the 7-10 day window.  Yes send the Pdf\r\nTiffany: I apologize for the delay and will get you that PDF here in a couple minutes.\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('33301668659', 1708378161, 1708378486, 2, 23, 10, 8, 0, 0, 5, 0, 3584, 0, 0, 0, 0, 'Scott Schumacher', 'scott@beggsconstructioninc.com', '73.96.98.196', '128413f3a11a5e952f67a6a891ee289f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Beggs Construction-cus-', 'I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708378163923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378163_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Scott Schumacher</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708378163923--><><!--begin:1708378179679--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378179_cv>:&nbsp;</b></span>I&#39;m good, thanks</div><!--end:1708378179679--><><!--begin:1708378219381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378219_co>:&nbsp;</b></span>We have a new webstore site</div><!--end:1708378219381--><><!--begin:1708378264957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378264_co>:&nbsp;</b></span>I will send you an email to set up a password for your current account</div><!--end:1708378264957--><><!--begin:1708378302016--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378302_cv>:&nbsp;</b></span>I didn&#39;t know that</div><!--end:1708378302016--><><!--begin:1708378307500--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378307_cv>:&nbsp;</b></span>that would be great, thank you</div><!--end:1708378307500--><><!--begin:1708378315966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378315_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708378315966--><><!--begin:1708378344165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378344_co>:&nbsp;</b></span>Is there anything else I can assit you with today?</div><!--end:1708378344165--><><!--begin:1708378400448--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378400_cv>:&nbsp;</b></span>I just got the email</div><!--end:1708378400448--><><!--begin:1708378430671--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378430_cv>:&nbsp;</b></span>no I don&#39;t think so it looks like I should be good to go now</div><!--end:1708378430671--><><!--begin:1708378439115--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378439_cv>:&nbsp;</b></span>thank you for your help with this I appreciate it</div><!--end:1708378439115--><><!--begin:1708378446223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378446_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708378446223--><><!--begin:1708378459459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378459_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708378459459--><><!--begin:1708378486416--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378486_cv>:&nbsp;</b></span>thank you</div><!--end:1708378486416--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Scott Schumacher!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nScott Schumacher: I&#39;m good, thanks\r\nTiffany: We have a new webstore site\r\nTiffany: I will send you an email to set up a password for your current account\r\nScott Schumacher: I didn&#39;t know that\r\nScott Schumacher: that would be great, thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assit you with today?\r\nScott Schumacher: I just got the email\r\nScott Schumacher: no I don&#39;t think so it looks like I should be good to go now\r\nScott Schumacher: thank you for your help with this I appreciate it\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nScott Schumacher: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333171742ME', 1708533213, 1708533719, 1, 23, 6, 3, 0, 0, 5, 0, 5075, 0, 0, 0, 0, 'Marcos', 'marcos.gonzalez@ghd.com', '71.169.6.57', 'b112f53da38487e27fe026cb5d954807', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-GHD-cus-Online Course-_-Lock Out-Tag Out Online-cus-', 'How do I start the course?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I start the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708533217739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708533217739--><><!--begin:1708533270349--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533271_cv>:&nbsp;</b></span>Hi, just enrolled for the course mentioned but it has a shipping status of &quot;pending&quot;. It&#39;s my understanding this is a self-paced, online course.</div><!--end:1708533270349--><><!--begin:1708533292613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533292_co>:&nbsp;</b></span>Yes that is corrected so there will be no shipping</div><!--end:1708533292613--><><!--begin:1708533317569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533317_co>:&nbsp;</b></span>Did you get an email from the system after placing the order?</div><!--end:1708533317569--><><!--begin:1708533339540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533339_co>:&nbsp;</b></span>There should be a link to set up your online training account and log in</div><!--end:1708533339540--><><!--begin:1708533342834--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533343_cv>:&nbsp;</b></span>I just did, looks like I have to create an account on another website.</div><!--end:1708533342834--><><!--begin:1708533352025--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533352_cv>:&nbsp;</b></span>Ok, will do that now.</div><!--end:1708533352025--><><!--begin:1708533358155--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533357_co>:&nbsp;</b></span>Yes that is right you can use the same password if youd like</div><!--end:1708533358155--><><!--begin:1708533377721--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533378_cv>:&nbsp;</b></span>As far as payment goes, I got an invoice but haven&#39;t paid yet. Is that after the course is completed?</div><!--end:1708533377721--><><!--begin:1708533455109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533454_co>:&nbsp;</b></span>You can pay anytime but our terms  are Net 15 days</div><!--end:1708533455109--><><!--begin:1708533481907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533481_co>:&nbsp;</b></span>So if you complete it today please pay within 15 days to avoid any added late fees.</div><!--end:1708533481907--><><!--begin:1708533500695--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533501_cv>:&nbsp;</b></span>Ok, I&#39;ll try to wrap it up today and pay.</div><!--end:1708533500695--><><!--begin:1708533546128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533545_co>:&nbsp;</b></span>Sounds good.  We do issue the certificate via US Mail so we will hold it until payment has been made in full.  </div><!--end:1708533546128--><><!--begin:1708533553820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533553_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708533553820--><><!--begin:1708533591182--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533592_cv>:&nbsp;</b></span>Will there be a digital certificate issued after payment? I need to get reimbursed and provide the certificate as evidence that I completed the course.</div><!--end:1708533591182--><><!--begin:1708533650171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533649_co>:&nbsp;</b></span>We send an email after the course is completed that you can use as proof until the certificate arrives</div><!--end:1708533650171--><><!--begin:1708533666014--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533666_cv>:&nbsp;</b></span>Sounds good, I&#39;m all set. Thanks for your help!</div><!--end:1708533666014--><><!--begin:1708533688726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533688_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708533688726--><><!--begin:1708533705173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533704_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708533705173--><><!--begin:1708533717560--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533718_cv>:&nbsp;</b></span>Thanks, you too!</div><!--end:1708533717560--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I start the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarcos: Hi, just enrolled for the course mentioned but it has a shipping status of &quot;pending&quot;. It&#39;s my understanding this is a self-paced, online course.\r\nTiffany: Yes that is corrected so there will be no shipping\r\nTiffany: Did you get an email from the system after placing the order?\r\nTiffany: There should be a link to set up your online training account and log in\r\nMarcos: I just did, looks like I have to create an account on another website.\r\nMarcos: Ok, will do that now.\r\nTiffany: Yes that is right you can use the same password if youd like\r\nMarcos: As far as payment goes, I got an invoice but haven&#39;t paid yet. Is that after the course is completed?\r\nTiffany: You can pay anytime but our terms  are Net 15 days\r\nTiffany: So if you complete it today please pay within 15 days to avoid any added late fees.\r\nMarcos: Ok, I&#39;ll try to wrap it up today and pay.\r\nTiffany: Sounds good.  We do issue the certificate via US Mail so we will hold it until payment has been made in full.  \r\nTiffany: Is there anything else I can assist you with today?\r\nMarcos: Will there be a digital certificate issued after payment? I need to get reimbursed and provide the certificate as evidence that I completed the course.\r\nTiffany: We send an email after the course is completed that you can use as proof until the certificate arrives\r\nMarcos: Sounds good, I&#39;m all set. Thanks for your help!\r\nTiffany: You are most welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMarcos: Thanks, you too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333173276HA', 1708534762, 1708535157, 2, 23, 20, 2, 0, 0, 0, 0, 3015, 0, 0, 0, 0, 'Michael Sharer', 'michael.sharer@ashland.com', '47.22.75.2', '13ac366170d75fda50b49ea4f9646856', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Ashland-cus-', 'I requested a password reset but did not receive an email. ', '<div class=\'ca\'><div class=\'info_box\'><i>I requested a password reset but did not receive an email. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708534764518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534764_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Sharer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708534764518--><><!--begin:1708534778627--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534778_cv>:&nbsp;</b></span>Good thank you</div><!--end:1708534778627--><><!--begin:1708534798289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534798_co>:&nbsp;</b></span>I will get you that email now</div><!--end:1708534798289--><><!--begin:1708534812536--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534812_cv>:&nbsp;</b></span>thank you</div><!--end:1708534812536--><><!--begin:1708534831432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534831_co>:&nbsp;</b></span>Just sent</div><!--end:1708534831432--><><!--begin:1708534926187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534926_co>:&nbsp;</b></span>I sent you one for each of our systems.  One from NetSuite which is the store where you purchase the training and one from the online training site as well as I see you have not completed your online 8-Hour HAZWOPER course</div><!--end:1708534926187--><><!--begin:1708534950866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534950_co>:&nbsp;</b></span>Please let me know if you get both or need any other assistance</div><!--end:1708534950866--><><!--begin:1708534989238--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534989_cv>:&nbsp;</b></span>Thank you, I received the netsuite email and am resetting the password now.</div><!--end:1708534989238--><><!--begin:1708535030881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535030_co>:&nbsp;</b></span>Did you receive the second email, yer?</div><!--end:1708535030881--><><!--begin:1708535036268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535036_co>:&nbsp;</b></span>yet :)</div><!--end:1708535036268--><><!--begin:1708535128519--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708535128_cv>:&nbsp;</b></span>Yes, I received both. Thanks for your help</div><!--end:1708535128519--><><!--begin:1708535138114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535137_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708535138114--><><!--begin:1708535157476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535157_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708535157476--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I requested a password reset but did not receive an email. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Sharer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Sharer: Good thank you\r\nTiffany: I will get you that email now\r\nMichael Sharer: thank you\r\nTiffany: Just sent\r\nTiffany: I sent you one for each of our systems.  One from NetSuite which is the store where you purchase the training and one from the online training site as well as I see you have not completed your online 8-Hour HAZWOPER course\r\nTiffany: Please let me know if you get both or need any other assistance\r\nMichael Sharer: Thank you, I received the netsuite email and am resetting the password now.\r\nTiffany: Did you receive the second email, yer?\r\nTiffany: yet :)\r\nMichael Sharer: Yes, I received both. Thanks for your help\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3331759284J', 1708537405, 1708538054, 1, 23, 12, 8, 0, 0, 5, 0, 5051, 0, 0, 0, 0, 'Keri', 'keri.dan@frontier.com', '75.253.135.109', '39524c93ec716230d1825c7e56d0822f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Sound Equipment-cus-Online Course-_-8 Hr HAZWOPER Annual Refresher-cus-', 'When I log in, no training is displayed for me to select.', '<div class=\'ca\'><div class=\'info_box\'><i>When I log in, no training is displayed for me to select.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708537407978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537407_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Keri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708537407978--><><!--begin:1708537424061--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537420_cv>:&nbsp;</b></span>good</div><!--end:1708537424061--><><!--begin:1708537482921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537482_co>:&nbsp;</b></span>which website are you logged into?</div><!--end:1708537482921--><><!--begin:1708537503083--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537499_cv>:&nbsp;</b></span><a href=\'https://csregsonline.com/ecom/training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com/ecom/training</a></div><!--end:1708537503083--><><!--begin:1708537528785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537528_co>:&nbsp;</b></span>That is the site you complete the trinaing one but not where you purchase the courses.</div><!--end:1708537528785--><><!--begin:1708537550611--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537547_cv>:&nbsp;</b></span>I have already purchased the course</div><!--end:1708537550611--><><!--begin:1708537564873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537564_co>:&nbsp;</b></span>I will send you an email to create a password in the main website where courses are purchased</div><!--end:1708537564873--><><!--begin:1708537586627--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537583_cv>:&nbsp;</b></span>I already have a login and password</div><!--end:1708537586627--><><!--begin:1708537598963--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537595_cv>:&nbsp;</b></span>when I log in, there is no course for me to select</div><!--end:1708537598963--><><!--begin:1708537605474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537605_co>:&nbsp;</b></span>on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1708537605474--><><!--begin:1708537714820--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537711_cv>:&nbsp;</b></span>That website is to purchase a course, I have already purchased the course</div><!--end:1708537714820--><><!--begin:1708537761745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537761_co>:&nbsp;</b></span>Do you have an order number? </div><!--end:1708537761745--><><!--begin:1708537778843--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537775_cv>:&nbsp;</b></span>Online Purchase SO12735</div><!--end:1708537778843--><><!--begin:1708537862194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537862_co>:&nbsp;</b></span>I see the order and it does show it is in your company account.  Is this course for yourself?</div><!--end:1708537862194--><><!--begin:1708537877559--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537874_cv>:&nbsp;</b></span>yes</div><!--end:1708537877559--><><!--begin:1708537899810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537899_co>:&nbsp;</b></span>I have just added it directly into your account to complete.  If you refresh you shold see it now</div><!--end:1708537899810--><><!--begin:1708537975609--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537972_cv>:&nbsp;</b></span>I can access it now. Thank you!</div><!--end:1708537975609--><><!--begin:1708537980954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537980_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708537980954--><><!--begin:1708537995727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537995_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708537995727--><><!--begin:1708538009827--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708538011_cv>:&nbsp;</b></span>No, that is all. thank you.</div><!--end:1708538009827--><><!--begin:1708538041923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708538041_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708538041923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'When I log in, no training is displayed for me to select.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Keri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKeri: good\r\nTiffany: which website are you logged into?\r\nKeri: https://csregsonline.com/ecom/training\r\nTiffany: That is the site you complete the trinaing one but not where you purchase the courses.\r\nKeri: I have already purchased the course\r\nTiffany: I will send you an email to create a password in the main website where courses are purchased\r\nKeri: I already have a login and password\r\nKeri: when I log in, there is no course for me to select\r\nTiffany: on http://www.csregs.com\r\nKeri: That website is to purchase a course, I have already purchased the course\r\nTiffany: Do you have an order number? \r\nKeri: Online Purchase SO12735\r\nTiffany: I see the order and it does show it is in your company account.  Is this course for yourself?\r\nKeri: yes\r\nTiffany: I have just added it directly into your account to complete.  If you refresh you shold see it now\r\nKeri: I can access it now. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKeri: No, that is all. thank you.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3331815415T', 1708543035, 1708543195, 2, 23, 28, 8, 0, 0, 5, 0, 1797, 0, 0, 0, 0, 'David', 'dabowers@ges-ais.com', '66.223.229.122', '1b6f274959234af0de3e9b3615277101', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GES-cus-', 'Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708543038391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543038_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708543038391--><><!--begin:1708543058412--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1708543058_cv>:&nbsp;</b></span>Helloe</div><!--end:1708543058412--><><!--begin:1708543067467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543067_co>:&nbsp;</b></span>Compliance Solutions Corporate Office<br>3980 Quebec St<br>2nd Floor<br>Denver CO 80207</div><!--end:1708543067467--><><!--begin:1708543101449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543101_co>:&nbsp;</b></span>03/25-03/28 Monday through Thursday 4/10-Hour days 8:00am-6:00pm each day</div><!--end:1708543101449--><><!--begin:1708543144963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543144_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708543144963--><><!--begin:1708543149766--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1708543149_cv>:&nbsp;</b></span>Excellent. Thank you!</div><!--end:1708543149766--><><!--begin:1708543166635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543166_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708543166635--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid: Helloe\r\nTiffany: Compliance Solutions Corporate Office3980 Quebec St2nd FloorDenver CO 80207\r\nTiffany: 03/25-03/28 Monday through Thursday 4/10-Hour days 8:00am-6:00pm each day\r\nTiffany: Is there anything else I can assist you with today?\r\nDavid: Excellent. Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333182862XB', 1708544357, 1708544849, 2, 23, 30, 8, 0, 0, 5, 0, 1976, 0, 0, 0, 0, 'Joe', 'joe.pereira@pereiraeng.com', '173.9.105.69', 'ec25d310bd71f98cc045311db33a9420', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Pereira Engineering-cus-', 'Do you offer Confined Space Entry training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer Confined Space Entry training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708544359840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708544359840--><><!--begin:1708544381033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544380_co>:&nbsp;</b></span>Yes we do</div><!--end:1708544381033--><><!--begin:1708544437111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544436_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General</a></div><!--end:1708544437111--><><!--begin:1708544538150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544537_co>:&nbsp;</b></span>Per our phone conversation I will send you an email as well.</div><!--end:1708544538150--><><!--begin:1708544549814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544549_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1708544549814--><><!--begin:1708544806597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544806_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708544806597--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you offer Confined Space Entry training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes we do\r\nTiffany: https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\r\nTiffany: Per our phone conversation I will send you an email as well.\r\nTiffany: Is there anything else I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333183704X9', 1708545191, 1708545706, 2, 23, 22, 3, 0, 0, 0, 0, 2987, 0, 0, 0, 0, 'Buffy', 'buffy.smith@naes.com', '12.15.81.74', '1c93d4628cdf659d3561457a8260dec9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-MEAG-cus-', 'For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708545195637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Buffy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708545195637--><><!--begin:1708545207420--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545207_cv>:&nbsp;</b></span>I am great and you?</div><!--end:1708545207420--><><!--begin:1708545253036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545252_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708545253036--><><!--begin:1708545314941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545314_co>:&nbsp;</b></span>We offer a fully in-person seminar 40-Hour HAZWOPER course as well as an online standard 40-Hour HAZWOPER course which is 32-hours online, 8-hours in person hands-on dress-out portion and then back online for the exam</div><!--end:1708545314941--><><!--begin:1708545370661--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545370_cv>:&nbsp;</b></span>So when I register my employee the standard options is the one i need to chose correct?</div><!--end:1708545370661--><><!--begin:1708545516379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545516_co>:&nbsp;</b></span>If you want the online course yes</div><!--end:1708545516379--><><!--begin:1708545567040--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545567_cv>:&nbsp;</b></span>In the drop down box is it the online standard or hybird</div><!--end:1708545567040--><><!--begin:1708545623014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545622_co>:&nbsp;</b></span>The hybrid does NOT include the OSHA required hands-on dress-out portion so if you are NOT going to be doing that portion in house with your company you would want the standard course.  </div><!--end:1708545623014--><><!--begin:1708545641677--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545641_cv>:&nbsp;</b></span>Great Thank you!</div><!--end:1708545641677--><><!--begin:1708545650403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545650_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708545650403--><><!--begin:1708545662363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545662_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708545662363--><><!--begin:1708545703773--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545703_cv>:&nbsp;</b></span>NO thank you</div><!--end:1708545703773--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Buffy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBuffy: I am great and you?\r\nTiffany: I am good thank you\r\nTiffany: We offer a fully in-person seminar 40-Hour HAZWOPER course as well as an online standard 40-Hour HAZWOPER course which is 32-hours online, 8-hours in person hands-on dress-out portion and then back online for the exam\r\nBuffy: So when I register my employee the standard options is the one i need to chose correct?\r\nTiffany: If you want the online course yes\r\nBuffy: In the drop down box is it the online standard or hybird\r\nTiffany: The hybrid does NOT include the OSHA required hands-on dress-out portion so if you are NOT going to be doing that portion in house with your company you would want the standard course.  \r\nBuffy: Great Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nBuffy: NO thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333256160J7', 1708617651, 1708617991, 2, 23, 26, 4, 0, 0, 5, 0, 3724, 0, 0, 0, 0, 'Teresa', 'tboyle@partneresi.com', '162.228.130.209', 'c1cbb44fe5aa4a1209e6e51d5464cbd9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Partner Engineering-cus-', 'Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708617655339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617655_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708617655339--><><!--begin:1708617668469--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617668_cv>:&nbsp;</b></span>I&#39;m good and you?</div><!--end:1708617668469--><><!--begin:1708617679886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617679_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708617679886--><><!--begin:1708617701400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617701_co>:&nbsp;</b></span>Has Michael accepted the course invite?</div><!--end:1708617701400--><><!--begin:1708617747908--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617748_cv>:&nbsp;</b></span>I don&#39;t know - I think he tried and it has expires</div><!--end:1708617747908--><><!--begin:1708617751702--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617752_cv>:&nbsp;</b></span>expired</div><!--end:1708617751702--><><!--begin:1708617779599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617779_co>:&nbsp;</b></span>Oh I show he was invited on 011924 and did not accept the invite within 30 days so it expired.  </div><!--end:1708617779599--><><!--begin:1708617789526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617789_co>:&nbsp;</b></span>I will send him a new invite now</div><!--end:1708617789526--><><!--begin:1708617812119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617811_co>:&nbsp;</b></span>Just sent</div><!--end:1708617812119--><><!--begin:1708617834605--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617834_cv>:&nbsp;</b></span>Thanks so much Tiffany, I will have him accept it when he gets in</div><!--end:1708617834605--><><!--begin:1708617836476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617836_co>:&nbsp;</b></span>Once the students accept the invite they have 90 days to complete the online course before it expires.</div><!--end:1708617836476--><><!--begin:1708617849373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617849_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708617849373--><><!--begin:1708617866463--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617866_cv>:&nbsp;</b></span>Thanks again for your help and information</div><!--end:1708617866463--><><!--begin:1708617881236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617881_co>:&nbsp;</b></span>Of course you are welcome! Is there anything else I can assist you with today?</div><!--end:1708617881236--><><!--begin:1708617914637--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617914_cv>:&nbsp;</b></span>No that should be it- have a good rest of your day!</div><!--end:1708617914637--><><!--begin:1708617967076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617966_co>:&nbsp;</b></span>You as well!</div><!--end:1708617967076--><><!--begin:1708617989746--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617990_cv>:&nbsp;</b></span>thanks</div><!--end:1708617989746--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa: I&#39;m good and you?\r\nTiffany: I am good thank you\r\nTiffany: Has Michael accepted the course invite?\r\nTeresa: I don&#39;t know - I think he tried and it has expires\r\nTeresa: expired\r\nTiffany: Oh I show he was invited on 011924 and did not accept the invite within 30 days so it expired.  \r\nTiffany: I will send him a new invite now\r\nTiffany: Just sent\r\nTeresa: Thanks so much Tiffany, I will have him accept it when he gets in\r\nTiffany: Once the students accept the invite they have 90 days to complete the online course before it expires.\r\nTiffany: You are welcome!\r\nTeresa: Thanks again for your help and information\r\nTiffany: Of course you are welcome! Is there anything else I can assist you with today?\r\nTeresa: No that should be it- have a good rest of your day!\r\nTiffany: You as well!\r\nTeresa: thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333273561B4', 1708635051, 1708635183, 2, 23, 25, 3, 0, 0, 0, 0, 1486, 0, 0, 0, 0, 'Jacob Webb', 'mdavis@cobbenv.com', '96.66.124.109', 'f8fc230192ed5c8e2cd646fa4fd754cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Cobb Environmental & Technical Services,Inc.-cus-', 'need to pay for training class', '<div class=\'ca\'><div class=\'info_box\'><i>need to pay for training class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708635052940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635052_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Webb</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708635052940--><><!--begin:1708635068809--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635068_cv>:&nbsp;</b></span>good</div><!--end:1708635068809--><><!--begin:1708635091792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635091_co>:&nbsp;</b></span>Have you already purchased the training?</div><!--end:1708635091792--><><!--begin:1708635135024--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635134_cv>:&nbsp;</b></span>no do I create an account to pay for the course</div><!--end:1708635135024--><><!--begin:1708635161172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635161_co>:&nbsp;</b></span>Yes with our new website yu create an account to purchase training</div><!--end:1708635161172--><><!--begin:1708635174334--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635173_cv>:&nbsp;</b></span>thank you</div><!--end:1708635174334--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'need to pay for training class\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Webb!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Webb: good\r\nTiffany: Have you already purchased the training?\r\nJacob Webb: no do I create an account to pay for the course\r\nTiffany: Yes with our new website yu create an account to purchase training\r\nJacob Webb: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333346456CN', 1708707962, 1708708152, 2, 23, 41, 3, 0, 0, 5, 0, 2181, 535, 0, 0, 0, 'August', 'August.Luna@tceq.texas.gov', '163.234.245.109', '670583a71b47ecba51cf7fc9c1d8f498', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TCEQ-cus-', 'For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708707964015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708707963_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>August</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708707964015--><><!--begin:1708707992575--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708707992_cv>:&nbsp;</b></span>Hello Tiffany! I am doing well! How are you today?</div><!--end:1708707992575--><><!--begin:1708708028720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708028_co>:&nbsp;</b></span>I am good thank you.  Yes we hold dress-out classes in the Dallas/Fort Worth, TX area</div><!--end:1708708028720--><><!--begin:1708708078479--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708078_cv>:&nbsp;</b></span>Oh thank you! I was looking into your courses, and I just wanted to be sure before I sent my training request form out to my supervisor. </div><!--end:1708708078479--><><!--begin:1708708132686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708132_co>:&nbsp;</b></span>Yes we have a location in Dallas, TX and Forest Hill, TX that we lease to complete the dress-out classes</div><!--end:1708708132686--><><!--begin:1708708132468--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708132_cv>:&nbsp;</b></span>Thank you for your help, I hope you have an amazing weekend!</div><!--end:1708708132468--><><!--begin:1708708143830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708143_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708708143830--><><!--begin:1708708148194--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708148_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span>  Thank you!</div><!--end:1708708148194--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?\r\nTiffany has joined the chat.\r\nTiffany: Hi, August!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAugust: Hello Tiffany! I am doing well! How are you today?\r\nTiffany: I am good thank you.  Yes we hold dress-out classes in the Dallas/Fort Worth, TX area\r\nAugust: Oh thank you! I was looking into your courses, and I just wanted to be sure before I sent my training request form out to my supervisor. \r\nTiffany: Yes we have a location in Dallas, TX and Forest Hill, TX that we lease to complete the dress-out classes\r\nAugust: Thank you for your help, I hope you have an amazing weekend!\r\nTiffany: You are most welcome!\r\nAugust: &#128077;  Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('333359663Q5', 1708721166, 1708721715, 2, 23, 39, 5, 0, 0, 0, 0, 3523, 0, 0, 0, 0, 'Cristal', 'cvgl.lgvc@gmail.com', '50.203.251.132', '3326c41df81bd0789598126b55154751', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Self-cus-', 'Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708721169271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721169_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cristal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708721169271--><><!--begin:1708721183807--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721189_cv>:&nbsp;</b></span>hello</div><!--end:1708721183807--><><!--begin:1708721219533--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721225_cv>:&nbsp;</b></span>hello?</div><!--end:1708721219533--><><!--begin:1708721243001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721242_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1708721243001--><><!--begin:1708721295254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721295_co>:&nbsp;</b></span>I show we have already issued the one time 30 day extension at no fee which brought your course out to 02/04/2024</div><!--end:1708721295254--><><!--begin:1708721314721--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721320_cv>:&nbsp;</b></span>yes</div><!--end:1708721314721--><><!--begin:1708721321740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721321_co>:&nbsp;</b></span>Since it has expired again a 25% reactivation fee must be paid in order to reactivate / extend the course another 90 days</div><!--end:1708721321740--><><!--begin:1708721341617--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721347_cv>:&nbsp;</b></span>ok</div><!--end:1708721341617--><><!--begin:1708721356758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721356_co>:&nbsp;</b></span>I just sent you an email with information on how to reactivate the course.</div><!--end:1708721356758--><><!--begin:1708721390613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721390_co>:&nbsp;</b></span>The fee would be $168.75</div><!--end:1708721390613--><><!--begin:1708721401424--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721407_cv>:&nbsp;</b></span>alrighty</div><!--end:1708721401424--><><!--begin:1708721428830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721428_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708721428830--><><!--begin:1708721449009--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721454_cv>:&nbsp;</b></span>nope i will complete the form this weekend and return it </div><!--end:1708721449009--><><!--begin:1708721450465--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721456_cv>:&nbsp;</b></span>thank you!</div><!--end:1708721450465--><><!--begin:1708721467661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721467_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708721467661--><><!--begin:1708721475301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721475_co>:&nbsp;</b></span>Have a great weekend!</div><!--end:1708721475301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cristal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCristal: hello\r\nCristal: hello?\r\nTiffany: One moment while I look you up please\r\nTiffany: I show we have already issued the one time 30 day extension at no fee which brought your course out to 02/04/2024\r\nCristal: yes\r\nTiffany: Since it has expired again a 25% reactivation fee must be paid in order to reactivate / extend the course another 90 days\r\nCristal: ok\r\nTiffany: I just sent you an email with information on how to reactivate the course.\r\nTiffany: The fee would be $168.75\r\nCristal: alrighty\r\nTiffany: Is there anything else I can assist you with today?\r\nCristal: nope i will complete the form this weekend and return it \r\nCristal: thank you!\r\nTiffany: You are welcome!\r\nTiffany: Have a great weekend!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333603621W2', 1708965117, 1708965987, 2, 23, 31, 8, 0, 0, 5, 0, 4704, 0, 0, 0, 0, 'Jorge Roacho', 'jorge.roacho@greenwaste.com', '64.21.198.146', '70de80b2058e3576f813a543be6e7bcf', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Green Waste-cus-', 'How do I register for the hands-on dress out \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>How do I register for the hands-on dress out \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708965119620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965119_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jorge Roacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708965119620--><><!--begin:1708965128351--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965128_cv>:&nbsp;</b></span>good</div><!--end:1708965128351--><><!--begin:1708965141982--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965142_cv>:&nbsp;</b></span>How do I register for the hands-on dress out</div><!--end:1708965141982--><><!--begin:1708965177362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965177_co>:&nbsp;</b></span>You can call or email our office with the date/location you want to attend that is listed on the schedule</div><!--end:1708965177362--><><!--begin:1708965202073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965201_co>:&nbsp;</b></span>You can use the website as a reference to the scheduled classes here <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1708965202073--><><!--begin:1708965277766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965277_co>:&nbsp;</b></span>View the seminar option(s) to view the dates/locations.  We hold the dressout classes at the same time currently as the 8-Hour HAZWOPER seminar classes.</div><!--end:1708965277766--><><!--begin:1708965304079--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965304_cv>:&nbsp;</b></span>ok I will take a look thank you</div><!--end:1708965304079--><><!--begin:1708965328088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965327_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708965328088--><><!--begin:1708965336321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965336_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708965336321--><><!--begin:1708965370366--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965370_cv>:&nbsp;</b></span>I clicked on the links here but it does not show me a location or time</div><!--end:1708965370366--><><!--begin:1708965411508--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965411_cv>:&nbsp;</b></span>it says unexpected error</div><!--end:1708965411508--><><!--begin:1708965587972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965587_co>:&nbsp;</b></span>You can copy and paste the link in the web to see if that works</div><!--end:1708965587972--><><!--begin:1708965728030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965727_co>:&nbsp;</b></span>It opens in chrome for me what browser are you using?</div><!--end:1708965728030--><><!--begin:1708965803015--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965803_cv>:&nbsp;</b></span>I clicked on the one that ends in cal - osha</div><!--end:1708965803015--><><!--begin:1708965820983--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965821_cv>:&nbsp;</b></span>is this ok to use? as far as dates and locations</div><!--end:1708965820983--><><!--begin:1708965909768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965909_co>:&nbsp;</b></span>yes those are CA dates</div><!--end:1708965909768--><><!--begin:1708965920263--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965920_cv>:&nbsp;</b></span>thank you!</div><!--end:1708965920263--><><!--begin:1708965923759--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965924_cv>:&nbsp;</b></span><br>Have a great day</div><!--end:1708965923759--><><!--begin:1708965984746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965984_co>:&nbsp;</b></span>You are welcome! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708965984746--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I register for the hands-on dress out \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jorge Roacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJorge Roacho: good\r\nJorge Roacho: How do I register for the hands-on dress out\r\nTiffany: You can call or email our office with the date/location you want to attend that is listed on the schedule\r\nTiffany: You can use the website as a reference to the scheduled classes here https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: View the seminar option(s) to view the dates/locations.  We hold the dressout classes at the same time currently as the 8-Hour HAZWOPER seminar classes.\r\nJorge Roacho: ok I will take a look thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJorge Roacho: I clicked on the links here but it does not show me a location or time\r\nJorge Roacho: it says unexpected error\r\nTiffany: You can copy and paste the link in the web to see if that works\r\nTiffany: It opens in chrome for me what browser are you using?\r\nJorge Roacho: I clicked on the one that ends in cal - osha\r\nJorge Roacho: is this ok to use? as far as dates and locations\r\nTiffany: yes those are CA dates\r\nJorge Roacho: thank you!\r\nJorge Roacho: Have a great day\r\nTiffany: You are welcome! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333689578YK', 1709051048, 1709051359, 2, 23, 5, 3, 0, 0, 5, 0, 2941, 0, 0, 0, 0, 'Victorey Tumangan', 'vtumangan@infinera.com', '8.4.225.31', '190d59e765e398e404d1e27f46e34a08', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Infinera Corp-cus-', 'Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709051050021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051049_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victorey Tumangan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709051050021--><><!--begin:1709051086286--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051086_cv>:&nbsp;</b></span>I&#39;m doing well, thank you! and how are you?</div><!--end:1709051086286--><><!--begin:1709051128762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051128_co>:&nbsp;</b></span>I am good thank you</div><!--end:1709051128762--><><!--begin:1709051136619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051136_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1709051136619--><><!--begin:1709051147958--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051147_cv>:&nbsp;</b></span>I&#39;m trying to see if I can extend my HAZWOPER course due to my time off work?</div><!--end:1709051147958--><><!--begin:1709051169951--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051169_cv>:&nbsp;</b></span>Okay</div><!--end:1709051169951--><><!--begin:1709051240434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051240_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date.</div><!--end:1709051240434--><><!--begin:1709051245234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051245_co>:&nbsp;</b></span>Your new course expiration date is now: 04/10/2024. </div><!--end:1709051245234--><><!--begin:1709051255496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051255_co>:&nbsp;</b></span>If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1709051255496--><><!--begin:1709051305696--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051305_cv>:&nbsp;</b></span>Okay, that would be fine. Thank you for your help!</div><!--end:1709051305696--><><!--begin:1709051317441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051317_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709051317441--><><!--begin:1709051342760--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051342_cv>:&nbsp;</b></span>Bye and thank you again!</div><!--end:1709051342760--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Victorey Tumangan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictorey Tumangan: I&#39;m doing well, thank you! and how are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nVictorey Tumangan: I&#39;m trying to see if I can extend my HAZWOPER course due to my time off work?\r\nVictorey Tumangan: Okay\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date.\r\nTiffany: Your new course expiration date is now: 04/10/2024. \r\nTiffany: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nVictorey Tumangan: Okay, that would be fine. Thank you for your help!\r\nTiffany: You are welcome!\r\nVictorey Tumangan: Bye and thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3337050678E', 1709066540, 1709067005, 2, 23, 8, 3, 0, 0, 5, 0, 3681, 538, 0, 0, 0, 'sandi', 'sfuhrman@tricterrig.net', '73.164.244.243', 'f134ca5087bc5d8c4aeaf1cd33979b79', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Tricter Rig-cus-', 'Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709066541875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066541_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>sandi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709066541875--><><!--begin:1709066550045--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066550_cv>:&nbsp;</b></span>I&#39;m good</div><!--end:1709066550045--><><!--begin:1709066597142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066597_co>:&nbsp;</b></span>We have a new website store</div><!--end:1709066597142--><><!--begin:1709066641498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066641_co>:&nbsp;</b></span>You do not currently have a log in set up but since you already have an account with us I can send you an email to just create a password and then you should be able to proceed to place your order</div><!--end:1709066641498--><><!--begin:1709066684597--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066684_cv>:&nbsp;</b></span>the account could be under <a href=\'mailto:info@tricterrig.net\' target=\'_blank\' rel=\'noopener noreferrer\'>info@tricterrig.net</a>.  I tried to reset using that email too but no luck</div><!--end:1709066684597--><><!--begin:1709066767994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066767_co>:&nbsp;</b></span>You do have an account in the online training system which has remained the same. <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is where is assign the courses to students and take courses yourself</div><!--end:1709066767994--><><!--begin:1709066789988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066789_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com</a> is where you purchase courses and where you new account needs to be set up</div><!--end:1709066789988--><><!--begin:1709066871965--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066872_cv>:&nbsp;</b></span>I&#39;m in now and am at the pay screen. Thanks for your help</div><!--end:1709066871965--><><!--begin:1709066885674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066885_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709066885674--><><!--begin:1709066895587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066895_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709066895587--><><!--begin:1709066969390--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066969_cv>:&nbsp;</b></span>I think that&#39;s all I need today</div><!--end:1709066969390--><><!--begin:1709067000742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709067000_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709067000742--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.\r\nTiffany has joined the chat.\r\nTiffany: Hi, sandi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nsandi: I&#39;m good\r\nTiffany: We have a new website store\r\nTiffany: You do not currently have a log in set up but since you already have an account with us I can send you an email to just create a password and then you should be able to proceed to place your order\r\nsandi: the account could be under mailto:info@tricterrig.net.  I tried to reset using that email too but no luck\r\nTiffany: You do have an account in the online training system which has remained the same. https://csregsonline.com/ is where is assign the courses to students and take courses yourself\r\nTiffany: https://www.csregs.com/ is where you purchase courses and where you new account needs to be set up\r\nsandi: I&#39;m in now and am at the pay screen. Thanks for your help\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nsandi: I think that&#39;s all I need today\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333707560T4', 1709069033, 1709069249, 2, 23, 8, 4, 0, 0, 5, 0, 1737, 0, 0, 0, 0, 'Kevin Page', 'kevin.page@aptim.com.', '162.81.170.191', 'b0a06622a948b97d31b10e4f6dcd37c0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-APTIM-cus-', 'When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709069036785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069036_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Page</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709069036785--><><!--begin:1709069055061--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069055_cv>:&nbsp;</b></span>I&#39;m well Tiffany.  How are you?</div><!--end:1709069055061--><><!--begin:1709069081616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069081_co>:&nbsp;</b></span>Godd thanks.  March 28 is the next class scheduled in the Knoxville, TN location</div><!--end:1709069081616--><><!--begin:1709069106188--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069106_cv>:&nbsp;</b></span>Ok. Is there one scheduled for Nashville?</div><!--end:1709069106188--><><!--begin:1709069182091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069181_co>:&nbsp;</b></span>April 12th</div><!--end:1709069182091--><><!--begin:1709069235507--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069235_cv>:&nbsp;</b></span>That&#39;s all I need Tiffany.  Thank you!</div><!--end:1709069235507--><><!--begin:1709069244910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069244_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709069244910--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Page!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Page: I&#39;m well Tiffany.  How are you?\r\nTiffany: Godd thanks.  March 28 is the next class scheduled in the Knoxville, TN location\r\nKevin Page: Ok. Is there one scheduled for Nashville?\r\nTiffany: April 12th\r\nKevin Page: That&#39;s all I need Tiffany.  Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3337713852Z', 1709132875, 1709133399, 2, 23, 25, 5, 0, 0, 0, 0, 3441, 0, 0, 0, 0, 'Tressa Hadfield', 'quotes@thecollectiveutah.com', '162.219.183.209', '5e0a0d2dc587b2585116afbfc210aa9e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-The Collective Warehouse-cus-', 'Need a copy of my certificate of completion', '<div class=\'ca\'><div class=\'info_box\'><i>Need a copy of my certificate of completion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709132878369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132878_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tressa Hadfield</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709132878369--><><!--begin:1709132898343--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709132898_cv>:&nbsp;</b></span>Great! Thanks!</div><!--end:1709132898343--><><!--begin:1709132922522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132922_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1709132922522--><><!--begin:1709132943436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132943_co>:&nbsp;</b></span>Yours was sent to: Tressa Hadfield<br>The Collective Warehouse LLC<br>4909 West 5500 South<br>Hooper UT 84315</div><!--end:1709132943436--><><!--begin:1709132976303--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709132976_cv>:&nbsp;</b></span>Are you able to see when it was mailed? Haven&#39;t seen it yet.</div><!--end:1709132976303--><><!--begin:1709133024059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133023_co>:&nbsp;</b></span>It was sent on Monday 02/26 </div><!--end:1709133024059--><><!--begin:1709133053101--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709133053_cv>:&nbsp;</b></span>Okay. Thanks!</div><!--end:1709133053101--><><!--begin:1709133053602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133053_co>:&nbsp;</b></span>So hopefully it will arrive by end of next week at the latest since it is sent standard US Mail.  </div><!--end:1709133053602--><><!--begin:1709133059963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133059_co>:&nbsp;</b></span>Sure thing!</div><!--end:1709133059963--><><!--begin:1709133066997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133066_co>:&nbsp;</b></span>Is there anything else I can assist youw ith today?</div><!--end:1709133066997--><><!--begin:1709133078561--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709133078_cv>:&nbsp;</b></span>That&#39;s it. Thanks!</div><!--end:1709133078561--><><!--begin:1709133093843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133093_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709133093843--><><!--begin:1709133109493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133109_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709133109493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need a copy of my certificate of completion\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tressa Hadfield!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTressa Hadfield: Great! Thanks!\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany: Yours was sent to: Tressa HadfieldThe Collective Warehouse LLC4909 West 5500 SouthHooper UT 84315\r\nTressa Hadfield: Are you able to see when it was mailed? Haven&#39;t seen it yet.\r\nTiffany: It was sent on Monday 02/26 \r\nTressa Hadfield: Okay. Thanks!\r\nTiffany: So hopefully it will arrive by end of next week at the latest since it is sent standard US Mail.  \r\nTiffany: Sure thing!\r\nTiffany: Is there anything else I can assist youw ith today?\r\nTressa Hadfield: That&#39;s it. Thanks!\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333774151NK', 1709135642, 1709137038, 2, 23, 26, 6, 0, 0, 0, 0, 3878, 0, 0, 0, 0, 'Dina Wehde', 'Dina_Wehde@woodbridgegroup.com', '128.92.16.244', '99d5bc67db5864808e6d25bd80f8656f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Woodbridge Corporation-cus-', 'Trying to register employee Mitchell Harris and will not accept his email address.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to register employee Mitchell Harris and will not accept his email address.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709135644272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135644_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dina Wehde</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709135644272--><><!--begin:1709135665071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135664_co>:&nbsp;</b></span>Are there any capital letters in it?</div><!--end:1709135665071--><><!--begin:1709135699280--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135678_cv>:&nbsp;</b></span>Yes</div><!--end:1709135699280--><><!--begin:1709135724651--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135703_cv>:&nbsp;</b></span>Ahhh - that was the problem.</div><!--end:1709135724651--><><!--begin:1709135705341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135705_co>:&nbsp;</b></span>please enter them in lowercase and this should fix the error</div><!--end:1709135705341--><><!--begin:1709135709589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135709_co>:&nbsp;</b></span>Great!</div><!--end:1709135709589--><><!--begin:1709135730774--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135709_cv>:&nbsp;</b></span>Thanks</div><!--end:1709135730774--><><!--begin:1709135717088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135716_co>:&nbsp;</b></span>Your welcome!</div><!--end:1709135717088--><><!--begin:1709135726701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135726_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709135726701--><><!--begin:1709136057840--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136036_cv>:&nbsp;</b></span>Yes - having issues resetting password and link is not getting sent to my email.  Is there another way I can register someone for a class?</div><!--end:1709136057840--><><!--begin:1709136070569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136070_co>:&nbsp;</b></span>One moment and I will get you an email to set up a password</div><!--end:1709136070569--><><!--begin:1709136276158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136275_co>:&nbsp;</b></span>You should have received an email  from our NetSuite system now</div><!--end:1709136276158--><><!--begin:1709136872735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136872_co>:&nbsp;</b></span>Do you need anything else?</div><!--end:1709136872735--><><!--begin:1709136931382--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136910_cv>:&nbsp;</b></span>No - thank you!  I think he&#39;s all registered now.</div><!--end:1709136931382--><><!--begin:1709136936792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136936_co>:&nbsp;</b></span>Yes  I see your order and will get the class details sent out shortly</div><!--end:1709136936792--><><!--begin:1709136975692--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136954_cv>:&nbsp;</b></span>Thanks!</div><!--end:1709136975692--><><!--begin:1709136961419--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136961_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709136961419--><><!--begin:1709137011411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709137011_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1709137011411--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to register employee Mitchell Harris and will not accept his email address.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dina Wehde!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are there any capital letters in it?\r\nDina Wehde: Yes\r\nDina Wehde: Ahhh - that was the problem.\r\nTiffany: please enter them in lowercase and this should fix the error\r\nTiffany: Great!\r\nDina Wehde: Thanks\r\nTiffany: Your welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDina Wehde: Yes - having issues resetting password and link is not getting sent to my email.  Is there another way I can register someone for a class?\r\nTiffany: One moment and I will get you an email to set up a password\r\nTiffany: You should have received an email  from our NetSuite system now\r\nTiffany: Do you need anything else?\r\nDina Wehde: No - thank you!  I think he&#39;s all registered now.\r\nTiffany: Yes  I see your order and will get the class details sent out shortly\r\nDina Wehde: Thanks!\r\nTiffany: You are most welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333779349KW', 1709140852, 1709141068, 2, 23, 38, 2, 0, 0, 0, 0, 4136, 0, 0, 0, 0, 'Leo ', 'GomezL5@co.monterey.ca.us', '192.92.176.112', '79aaf359a7a2398afd5fef0d8b32692e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-DA-cus-', 'LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN', '<div class=\'ca\'><div class=\'info_box\'><i>LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709140854663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140854_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leo </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709140854663--><><!--begin:1709140875993--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709140876_cv>:&nbsp;</b></span>Can you send me a link to register for the HAZWOPER refresher?</div><!--end:1709140875993--><><!--begin:1709140909183--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709140909_cv>:&nbsp;</b></span>online</div><!--end:1709140909183--><><!--begin:1709140910767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140910_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709140910767--><><!--begin:1709140951243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140951_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709140951243--><><!--begin:1709140959298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140959_co>:&nbsp;</b></span>You can use the link above and select the online course</div><!--end:1709140959298--><><!--begin:1709141062109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709141061_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709141062109--><><!--begin:1709141066014--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709141066_cv>:&nbsp;</b></span>Perfect. Thank you</div><!--end:1709141066014--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN\r\nTiffany has joined the chat.\r\nTiffany: Hi, Leo !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeo : Can you send me a link to register for the HAZWOPER refresher?\r\nLeo : online\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You can use the link above and select the online course\r\nTiffany: Is there anything else I can assis tyou with today?\r\nLeo : Perfect. Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('333938445W9', 1709299923, 1709300536, 2, 23, 13, 11, 0, 0, 5, 0, 6373, 0, 0, 0, 0, 'Ryan ', 'rmickelson@haleyaldrich.com', '108.7.220.30', 'c11355636a3636600b12960fb9c1f8e6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Haley & Aldrich-cus-', 'I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709299926280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299925_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709299926280--><><!--begin:1709299937415--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709299936_cv>:&nbsp;</b></span>I am well how are you?</div><!--end:1709299937415--><><!--begin:1709299947923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299947_co>:&nbsp;</b></span>I am good thank you</div><!--end:1709299947923--><><!--begin:1709299962587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299961_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General</a></div><!--end:1709299962587--><><!--begin:1709300004579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300003_co>:&nbsp;</b></span>We have the Confined Space Entry Construction & General Online Training as an option on this webpage</div><!--end:1709300004579--><><!--begin:1709300037334--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300036_cv>:&nbsp;</b></span>Did you combine the construction and GI courses?</div><!--end:1709300037334--><><!--begin:1709300049193--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300047_cv>:&nbsp;</b></span>I know in the past you offered a construction specific training course</div><!--end:1709300049193--><><!--begin:1709300135280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300134_co>:&nbsp;</b></span>I cannot say exactly what management and developement has done but in this course, you’ll learn how OSHA&#39;s new confined space regulations affect construction workers and the pitfalls surrounding the proper designation of workplaces. Including how the type of work conducted determines which regulations (general industry or construction) OSHA will use and how that affects the worker and employer, including multi-employer worksites, how employers manage these sites, and what training employees have for entering confined spaces on Multi-Employer sites. </div><!--end:1709300135280--><><!--begin:1709300192135--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300190_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=eBBaTxCsdSWm.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/eBBaTxCsdSWm.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>eBBaTxCsdSWm.png</a></div> </div><!--end:1709300192135--><><!--begin:1709300205252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300205_co>:&nbsp;</b></span>I believe this is the same course offered previous just renamed</div><!--end:1709300205252--><><!--begin:1709300213674--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300212_cv>:&nbsp;</b></span>Thank you for sharing, I was looking for this, but it seems as if you combine dthem</div><!--end:1709300213674--><><!--begin:1709300218369--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300217_cv>:&nbsp;</b></span>Thank you for your assistanc!</div><!--end:1709300218369--><><!--begin:1709300233978--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300232_cv>:&nbsp;</b></span>I apologize for my poor spelling but appreciate the help!</div><!--end:1709300233978--><><!--begin:1709300265010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300264_co>:&nbsp;</b></span>You are welcome! With this course your certificate will read as per 29 CFR 1910.146/1926.1207/NFPA350/ANSI Z117<br></div><!--end:1709300265010--><><!--begin:1709300286209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300286_co>:&nbsp;</b></span>Do you have a previous certificate?</div><!--end:1709300286209--><><!--begin:1709300373920--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300372_cv>:&nbsp;</b></span>Yes, and I just compared it to what you have listed and it is the same.</div><!--end:1709300373920--><><!--begin:1709300378088--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300376_cv>:&nbsp;</b></span>Thank you!</div><!--end:1709300378088--><><!--begin:1709300387132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300386_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709300387132--><><!--begin:1709300402225--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300400_cv>:&nbsp;</b></span>I am just used to looking for the in front f the tunnel when I purchase these I was not ready for the switch</div><!--end:1709300402225--><><!--begin:1709300405075--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300403_cv>:&nbsp;</b></span>Thank you again!</div><!--end:1709300405075--><><!--begin:1709300411996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300411_co>:&nbsp;</b></span>I understand</div><!--end:1709300411996--><><!--begin:1709300426450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300426_co>:&nbsp;</b></span>You are most welcome :)</div><!--end:1709300426450--><><!--begin:1709300434037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300433_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709300434037--><><!--begin:1709300533202--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300531_cv>:&nbsp;</b></span>no. I think that is all.</div><!--end:1709300533202--><><!--begin:1709300535571--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300534_cv>:&nbsp;</b></span>thank you again!</div><!--end:1709300535571--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan : I am well how are you?\r\nTiffany: I am good thank you\r\nTiffany: https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\r\nTiffany: We have the Confined Space Entry Construction & General Online Training as an option on this webpage\r\nRyan : Did you combine the construction and GI courses?\r\nRyan : I know in the past you offered a construction specific training course\r\nTiffany: I cannot say exactly what management and developement has done but in this course, you’ll learn how OSHA&#39;s new confined space regulations affect construction workers and the pitfalls surrounding the proper designation of workplaces. Including how the type of work conducted determines which regulations (general industry or construction) OSHA will use and how that affects the worker and employer, including multi-employer worksites, how employers manage these sites, and what training employees have for entering confined spaces on Multi-Employer sites. \r\nRyan : eBBaTxCsdSWm.png \r\nTiffany: I believe this is the same course offered previous just renamed\r\nRyan : Thank you for sharing, I was looking for this, but it seems as if you combine dthem\r\nRyan : Thank you for your assistanc!\r\nRyan : I apologize for my poor spelling but appreciate the help!\r\nTiffany: You are welcome! With this course your certificate will read as per 29 CFR 1910.146/1926.1207/NFPA350/ANSI Z117\r\nTiffany: Do you have a previous certificate?\r\nRyan : Yes, and I just compared it to what you have listed and it is the same.\r\nRyan : Thank you!\r\nTiffany: You are most welcome!\r\nRyan : I am just used to looking for the in front f the tunnel when I purchase these I was not ready for the switch\r\nRyan : Thank you again!\r\nTiffany: I understand\r\nTiffany: You are most welcome :)\r\nTiffany: Is there anything else I can assist you with today?\r\nRyan : no. I think that is all.\r\nRyan : thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333946684CT', 1709308159, 1709309452, 2, 23, 10, 6, 0, 0, 0, 0, 4238, 0, 0, 0, 0, 'Jason Ruchalski', 'jruchalski@creamerenvironmental.com', '72.76.246.66', '913fbfc745758017c3b1183b00275ec3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-creamer envrionmental-cus-', 'I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709308161292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308161_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason Ruchalski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709308161292--><><!--begin:1709308209599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308209_co>:&nbsp;</b></span>We have two 40-Hour HAZWOPER online course options that can be found here <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1709308209599--><><!--begin:1709308547015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308546_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1709308547015--><><!--begin:1709308795511--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709308795_cv>:&nbsp;</b></span>The last time you offered 8-hours of inperson training also.  Is that no longer available?</div><!--end:1709308795511--><><!--begin:1709308838349--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709308838_cv>:&nbsp;</b></span>So it was 40-hours online and then a voucher for an additional 8-hours inperson</div><!--end:1709308838349--><><!--begin:1709308848776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308848_co>:&nbsp;</b></span>The 8-Hour HAZWOPER Refresher schedule can be found here <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709308848776--><><!--begin:1709308890131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308889_co>:&nbsp;</b></span>So we no longer offer the 40-hours online with the voucher as that course has been archived since it was made for COVID.</div><!--end:1709308890131--><><!--begin:1709308997616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308997_co>:&nbsp;</b></span>But we do have 40-Hour Hybrid.  This course is 40-hours online, exam and then a cert will be issued. Dress-out hands-on class is NOT included but can be added at an additional cost if you still want to do the hybrid option</div><!--end:1709308997616--><><!--begin:1709309051078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309050_co>:&nbsp;</b></span>I can probably explain more/better over the phone if you would like me to give you a call</div><!--end:1709309051078--><><!--begin:1709309081638--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709309081_cv>:&nbsp;</b></span>I understand.  Thank you</div><!--end:1709309081638--><><!--begin:1709309090530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309090_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709309090530--><><!--begin:1709309098701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309098_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709309098701--><><!--begin:1709309112514--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709309112_cv>:&nbsp;</b></span>no thanks</div><!--end:1709309112514--><><!--begin:1709309163252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309163_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709309163252--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason Ruchalski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We have two 40-Hour HAZWOPER online course options that can be found here https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: Is there anything else I can assist you with?\r\nJason Ruchalski: The last time you offered 8-hours of inperson training also.  Is that no longer available?\r\nJason Ruchalski: So it was 40-hours online and then a voucher for an additional 8-hours inperson\r\nTiffany: The 8-Hour HAZWOPER Refresher schedule can be found here https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: So we no longer offer the 40-hours online with the voucher as that course has been archived since it was made for COVID.\r\nTiffany: But we do have 40-Hour Hybrid.  This course is 40-hours online, exam and then a cert will be issued. Dress-out hands-on class is NOT included but can be added at an additional cost if you still want to do the hybrid option\r\nTiffany: I can probably explain more/better over the phone if you would like me to give you a call\r\nJason Ruchalski: I understand.  Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJason Ruchalski: no thanks\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333961282HW', 1709322755, 1709323205, 1, 23, 8, 6, 0, 0, 0, 0, 1727, 0, 0, 0, 0, 'David', 'dp@adpen.com', '50.217.218.114', 'aedd726d37d24097d7c3e0c7d48b634f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-ADPEN Labs-cus-Online Course-_-8 hr Hazwoper-cus-', 'I am not able to login, forgot my password and it will not email me to update PW for login.', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to login, forgot my password and it will not email me to update PW for login.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709322757249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322757_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709322757249--><><!--begin:1709322814467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322814_co>:&nbsp;</b></span>I will send you an email through our NetSuite system now</div><!--end:1709322814467--><><!--begin:1709322858820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322858_co>:&nbsp;</b></span>We recently updated our website so purchases are made on our new website</div><!--end:1709322858820--><><!--begin:1709322988669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322988_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709322988669--><><!--begin:1709323203150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709323203_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709323203150--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am not able to login, forgot my password and it will not email me to update PW for login.\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will send you an email through our NetSuite system now\r\nTiffany: We recently updated our website so purchases are made on our new website\r\nTiffany: Is there anything else I can assis tyou with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333964494YJ', 1709325970, 1709326773, 1, 23, 11, 8, 0, 0, 5, 0, 5244, 0, 0, 0, 0, 'Chad Cini', 'chad.cini@stantec.com', '184.81.114.42', 'fbb624050d938724a6a01fc4300185d6', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Stantec-cus-Online Course-_-Meters and Instrumentation-cus-', 'The course is frozen at a knowledge check questions and I cannot continue any further.', '<div class=\'ca\'><div class=\'info_box\'><i>The course is frozen at a knowledge check questions and I cannot continue any further.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709325975525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709325975_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chad Cini</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709325975525--><><!--begin:1709325986247--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709325986_cv>:&nbsp;</b></span>good</div><!--end:1709325986247--><><!--begin:1709326011594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326011_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1709326011594--><><!--begin:1709326079102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326078_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1709326079102--><><!--begin:1709326208948--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326208_cv>:&nbsp;</b></span>I have been participating in the course as directed and using Microsoft Edge I am in the middle of a lesson and the course will not let me continue any further because its not loading the next slide</div><!--end:1709326208948--><><!--begin:1709326244637--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326244_cv>:&nbsp;</b></span>I have restarted the course, my browser, and even my computer</div><!--end:1709326244637--><><!--begin:1709326584201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326584_co>:&nbsp;</b></span>I show there have been multiple times out on your account starting on 02/27 and a couple terminated by log in errors which means you closed the browser to end your training session and did not exit the module or log out using the proper links.    </div><!--end:1709326584201--><><!--begin:1709326612411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326612_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1709326612411--><><!--begin:1709326738101--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326738_cv>:&nbsp;</b></span>That should be all thank you.</div><!--end:1709326738101--><><!--begin:1709326747113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326746_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709326747113--><><!--begin:1709326758430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326758_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709326758430--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The course is frozen at a knowledge check questions and I cannot continue any further.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chad Cini!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChad Cini: good\r\nTiffany: One moment while I look you up please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nChad Cini: I have been participating in the course as directed and using Microsoft Edge I am in the middle of a lesson and the course will not let me continue any further because its not loading the next slide\r\nChad Cini: I have restarted the course, my browser, and even my computer\r\nTiffany: I show there have been multiple times out on your account starting on 02/27 and a couple terminated by log in errors which means you closed the browser to end your training session and did not exit the module or log out using the proper links.    \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nChad Cini: That should be all thank you.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334204431EJ', 1709565923, 1709566044, 2, 23, 27, 4, 0, 0, 5, 0, 1276, 0, 0, 0, 0, 'Tony', 'tony.schwegmann@geosyntec.com', '65.140.228.84', 'cdcd87aecafa82178117f4ca93f8d333', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Geosyntec-cus-', 'For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709565927054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565926_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tony</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709565927054--><><!--begin:1709565951905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565951_co>:&nbsp;</b></span>Compliance Solutions Occupational Trainers, Inc.<br>3980 Quebec Street. 2nd Floor<br>Denver, CO 80207</div><!--end:1709565951905--><><!--begin:1709565969752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565969_co>:&nbsp;</b></span>8:00am - 6:00pm each day 4/10-hour days</div><!--end:1709565969752--><><!--begin:1709565985126--><div class=\'cv\'><span class=\'notranslate\'><b>Tony<timestamp_1709565985_cv>:&nbsp;</b></span>Great, thank you!</div><!--end:1709565985126--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tony!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Compliance Solutions Occupational Trainers, Inc.3980 Quebec Street. 2nd FloorDenver, CO 80207\r\nTiffany: 8:00am - 6:00pm each day 4/10-hour days\r\nTony: Great, thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33421240434', 1709573899, 1709574412, 2, 23, 30, 9, 0, 0, 0, 0, 1855, 0, 0, 0, 0, 'Jaclyn B', 'jbell@njng.com', '65.51.208.2', 'cf500c258bfd59c71a01fbfbc18e11b8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-NJNG-cus-', 'Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709573900948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709573900_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jaclyn B</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709573900948--><><!--begin:1709573917777--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709573917_cv>:&nbsp;</b></span>Doing well, Thanks!</div><!--end:1709573917777--><><!--begin:1709573955568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709573955_co>:&nbsp;</b></span>Please click the following link to bring the DOT course up that you are looking for: <a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1709573955568--><><!--begin:1709574217292--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709574217_cv>:&nbsp;</b></span>If I took the complete course in 2021, do I need to take the complete course again or a refresher course?</div><!--end:1709574217292--><><!--begin:1709574258755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709574258_co>:&nbsp;</b></span>They are both 6 hours since it is a recertification course so either will work.</div><!--end:1709574258755--><><!--begin:1709574397286--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709574397_cv>:&nbsp;</b></span>Okay thanks!</div><!--end:1709574397286--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jaclyn B!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJaclyn B: Doing well, Thanks!\r\nTiffany: Please click the following link to bring the DOT course up that you are looking for: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nJaclyn B: If I took the complete course in 2021, do I need to take the complete course again or a refresher course?\r\nTiffany: They are both 6 hours since it is a recertification course so either will work.\r\nJaclyn B: Okay thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334288338TA', 1709649822, 1709650221, 2, 23, 19, 14, 0, 0, 0, 0, 4278, 0, 0, 0, 0, 'Timothy Johnson', 'Tim.Johnson@jameshardie.com', '147.185.149.243', 'fad2784f7566f437b89c48f0b52cbc71', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-James Hardie Building Products-cus-', 'Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!', '<div class=\'ca\'><div class=\'info_box\'><i>Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709649824858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649824_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Timothy Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709649824858--><><!--begin:1709649837763--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649841_cv>:&nbsp;</b></span>Hi Tiffany I am doing well thank-you for asking! </div><!--end:1709649837763--><><!--begin:1709649865169--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649869_cv>:&nbsp;</b></span>I hope you are too. I am looking for a reference guide for this year&#39;s 8 hour HAZWOPER refresher. I signed up but did not seem to receive one.</div><!--end:1709649865169--><><!--begin:1709649944363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649944_co>:&nbsp;</b></span>As a 40-Hour student you would have received your own student manual in class.  </div><!--end:1709649944363--><><!--begin:1709649978305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649978_co>:&nbsp;</b></span>Since you are doing the online course this year there is not student manual available</div><!--end:1709649978305--><><!--begin:1709649982661--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649986_cv>:&nbsp;</b></span>I received one when I took the class last year with Dane Wilcox. However I remember there being one last year for someone who had the 8 hour as well.</div><!--end:1709649982661--><><!--begin:1709650014292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650014_co>:&nbsp;</b></span>The student manual mostly followd the instructor slides and presentation so it does not go with the online course</div><!--end:1709650014292--><><!--begin:1709650012385--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650016_cv>:&nbsp;</b></span>Ah, I see. That&#39;s disappointing, I have difficulties taking notes at reasonable timeframes due to having dyslexia. </div><!--end:1709650012385--><><!--begin:1709650035039--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650039_cv>:&nbsp;</b></span>I understand though, thank-you for the assistance Tiffany.</div><!--end:1709650035039--><><!--begin:1709650058658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650058_co>:&nbsp;</b></span>You are welcome and sorry I could not be more of a help.</div><!--end:1709650058658--><><!--begin:1709650068105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650067_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709650068105--><><!--begin:1709650071928--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650075_cv>:&nbsp;</b></span>Not at this time, thank-you</div><!--end:1709650071928--><><!--begin:1709650077453--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650081_cv>:&nbsp;</b></span>I hope you have a nice day!</div><!--end:1709650077453--><><!--begin:1709650084048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650083_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709650084048--><><!--begin:1709650096396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650096_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709650096396--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Timothy Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTimothy Johnson: Hi Tiffany I am doing well thank-you for asking! \r\nTimothy Johnson: I hope you are too. I am looking for a reference guide for this year&#39;s 8 hour HAZWOPER refresher. I signed up but did not seem to receive one.\r\nTiffany: As a 40-Hour student you would have received your own student manual in class.  \r\nTiffany: Since you are doing the online course this year there is not student manual available\r\nTimothy Johnson: I received one when I took the class last year with Dane Wilcox. However I remember there being one last year for someone who had the 8 hour as well.\r\nTiffany: The student manual mostly followd the instructor slides and presentation so it does not go with the online course\r\nTimothy Johnson: Ah, I see. That&#39;s disappointing, I have difficulties taking notes at reasonable timeframes due to having dyslexia. \r\nTimothy Johnson: I understand though, thank-you for the assistance Tiffany.\r\nTiffany: You are welcome and sorry I could not be more of a help.\r\nTiffany: Is there anything else I can assist you with today?\r\nTimothy Johnson: Not at this time, thank-you\r\nTimothy Johnson: I hope you have a nice day!\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334290862ZN', 1709652355, 1709652619, 2, 23, 28, 9, 0, 0, 0, 0, 2606, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.136.27', '535d129d588582f8e8765abbf29288a0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Short Elliott Hendrickson, Inc.-cus-', 'We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?', '<div class=\'ca\'><div class=\'info_box\'><i>We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709652359466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709652359466--><><!--begin:1709652368950--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652368_cv>:&nbsp;</b></span>Very well. Thanks. </div><!--end:1709652368950--><><!--begin:1709652452480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652452_co>:&nbsp;</b></span>We just sent out the 40-Hour certificates on 02/28 to: 	Kevin Accola<br>Short Elliott Hendrickson Inc.<br>W3320 County Road B<br>Mondovi WI 54755</div><!--end:1709652452480--><><!--begin:1709652474928--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652474_cv>:&nbsp;</b></span>Ok. I&#39;ll watch for them in the mail then. Thanks.</div><!--end:1709652474928--><><!--begin:1709652496761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652496_co>:&nbsp;</b></span>Darrins cert was sent out back in December since he completed the hybrid course</div><!--end:1709652496761--><><!--begin:1709652570637--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652570_cv>:&nbsp;</b></span>Ok. Yes - I did get Darrin&#39;s cert. </div><!--end:1709652570637--><><!--begin:1709652579928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652579_co>:&nbsp;</b></span>Great!</div><!--end:1709652579928--><><!--begin:1709652589897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652589_co>:&nbsp;</b></span>So just Jeremy&#39;s is on the way</div><!--end:1709652589897--><><!--begin:1709652599322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652599_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709652599322--><><!--begin:1709652615541--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652615_cv>:&nbsp;</b></span>Got it. Thanks. That&#39;s all I needed. </div><!--end:1709652615541--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: Very well. Thanks. \r\nTiffany: We just sent out the 40-Hour certificates on 02/28 to: 	Kevin AccolaShort Elliott Hendrickson Inc.W3320 County Road BMondovi WI 54755\r\nKevin Accola: Ok. I&#39;ll watch for them in the mail then. Thanks.\r\nTiffany: Darrins cert was sent out back in December since he completed the hybrid course\r\nKevin Accola: Ok. Yes - I did get Darrin&#39;s cert. \r\nTiffany: Great!\r\nTiffany: So just Jeremy&#39;s is on the way\r\nTiffany: Is there anything else I can assis tyou with today?\r\nKevin Accola: Got it. Thanks. That&#39;s all I needed. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334300122JJ', 1709661609, 1709662027, 2, 23, 23, 3, 0, 0, 0, 0, 3091, 0, 0, 0, 0, 'john soto', 'John.soto@menziesaviation.com', '12.12.207.143', 'ca82996854baff491598984fe9bc00c6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Menzies-cus-', 'My user/password is not working', '<div class=\'ca\'><div class=\'info_box\'><i>My user/password is not working</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709661613838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661613_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john soto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709661613838--><><!--begin:1709661621755--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661624_cv>:&nbsp;</b></span>Good thank you.</div><!--end:1709661621755--><><!--begin:1709661643453--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661646_cv>:&nbsp;</b></span>im having problems with my user name / password</div><!--end:1709661643453--><><!--begin:1709661660215--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661662_cv>:&nbsp;</b></span>I havent logged in in a while</div><!--end:1709661660215--><><!--begin:1709661685849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661685_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to set your password please let me know if you get it</div><!--end:1709661685849--><><!--begin:1709661728494--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661731_cv>:&nbsp;</b></span>yes</div><!--end:1709661728494--><><!--begin:1709661751739--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661754_cv>:&nbsp;</b></span>should i set it there?</div><!--end:1709661751739--><><!--begin:1709661779518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661779_co>:&nbsp;</b></span>Yes that is our new website where you will purchase the training</div><!--end:1709661779518--><><!--begin:1709661868739--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661871_cv>:&nbsp;</b></span>perfect it worked thannk you</div><!--end:1709661868739--><><!--begin:1709661877876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661877_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709661877876--><><!--begin:1709661886155--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661888_cv>:&nbsp;</b></span>have a great day. bye</div><!--end:1709661886155--><><!--begin:1709661903401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661903_co>:&nbsp;</b></span>You as well!!</div><!--end:1709661903401--><><!--begin:1709662026502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709662026_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709662026502--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My user/password is not working\r\nTiffany has joined the chat.\r\nTiffany: Hi, john soto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njohn soto: Good thank you.\r\njohn soto: im having problems with my user name / password\r\njohn soto: I havent logged in in a while\r\nTiffany: I just sent you an email from our NetSuite system to set your password please let me know if you get it\r\njohn soto: yes\r\njohn soto: should i set it there?\r\nTiffany: Yes that is our new website where you will purchase the training\r\njohn soto: perfect it worked thannk you\r\nTiffany: You are welcome!\r\njohn soto: have a great day. bye\r\nTiffany: You as well!!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('334303615GZ', 1709665103, 1709666147, 2, 23, 23, 4, 0, 0, 0, 1, 4980, 0, 0, 0, 0, 'john soto', 'John.soto@menziesaviation.com', '12.12.207.143', 'ca82996854baff491598984fe9bc00c6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-menzies aviation-cus-', 'If I now payed for an online traing where do i go to start the tranng? what is the link', '<div class=\'ca\'><div class=\'info_box\'><i>If I now payed for an online traing where do i go to start the tranng? what is the link</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709665107127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665106_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john soto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709665107127--><><!--begin:1709665124015--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665126_cv>:&nbsp;</b></span>good thank you,</div><!--end:1709665124015--><><!--begin:1709665179449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665179_co>:&nbsp;</b></span>I see the order you placed but it came over like you selected invoice as the payment option.</div><!--end:1709665179449--><><!--begin:1709665193107--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665195_cv>:&nbsp;</b></span>no i did a credit card</div><!--end:1709665193107--><><!--begin:1709665248468--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665251_cv>:&nbsp;</b></span>is there a way to switch? i need to start the training asap</div><!--end:1709665248468--><><!--begin:1709665287311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665287_co>:&nbsp;</b></span>You can resubmit the order and I will cancel this invoice one for you</div><!--end:1709665287311--><><!--begin:1709665313359--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665316_cv>:&nbsp;</b></span>can you please cancel, ill do it again using a credit card</div><!--end:1709665313359--><><!--begin:1709665336199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665336_co>:&nbsp;</b></span>I will start the cancellation process now and keep an eye out for your new order.</div><!--end:1709665336199--><><!--begin:1709665364111--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665366_cv>:&nbsp;</b></span>do i have to re-enter the card info?</div><!--end:1709665364111--><><!--begin:1709665407968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665407_co>:&nbsp;</b></span>Yes unless see it there to select which means you saved the payment method on file to use for future orders.  </div><!--end:1709665407968--><><!--begin:1709665668709--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665671_cv>:&nbsp;</b></span>when i go to ad training to cart it auto enrolls 2 and it wont remove 1</div><!--end:1709665668709--><><!--begin:1709665711105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665710_co>:&nbsp;</b></span>You will need to remove the item from your cart and then select it again with only 1 seat</div><!--end:1709665711105--><><!--begin:1709665764179--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665766_cv>:&nbsp;</b></span>yes its empty right now, but as soon as i send the course to cart it goes to 2</div><!--end:1709665764179--><><!--begin:1709665899977--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665902_cv>:&nbsp;</b></span>maybe its still waiting for the other one to be paid</div><!--end:1709665899977--><><!--begin:1709665917453--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665920_cv>:&nbsp;</b></span>i wish i could send you screeshots</div><!--end:1709665917453--><><!--begin:1709665938809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665938_co>:&nbsp;</b></span>I cancelled your other order.</div><!--end:1709665938809--><><!--begin:1709666000825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666000_co>:&nbsp;</b></span>Your computer may be storing website cookies/cache in the background which is adding two to your cart.   can adjust it on my end to only one after you submit. and send you conifrmation of the change</div><!--end:1709666000825--><><!--begin:1709665998325--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709666001_cv>:&nbsp;</b></span>if i log out and log back in will it stop the chat?</div><!--end:1709665998325--><><!--begin:1709666033737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666033_co>:&nbsp;</b></span>No the chat should still continue but I believe your cart with still keep the items in it even if you log out but I am not sure</div><!--end:1709666033737--><><!--begin:1709666040764--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709666043_cv>:&nbsp;</b></span>let me clear cookies</div><!--end:1709666040764--><><!--begin:1709666147369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666147_co>:&nbsp;</b></span>I will wait </div><!--end:1709666147369--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'If I now payed for an online traing where do i go to start the tranng? what is the link\r\nTiffany has joined the chat.\r\nTiffany: Hi, john soto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njohn soto: good thank you,\r\nTiffany: I see the order you placed but it came over like you selected invoice as the payment option.\r\njohn soto: no i did a credit card\r\njohn soto: is there a way to switch? i need to start the training asap\r\nTiffany: You can resubmit the order and I will cancel this invoice one for you\r\njohn soto: can you please cancel, ill do it again using a credit card\r\nTiffany: I will start the cancellation process now and keep an eye out for your new order.\r\njohn soto: do i have to re-enter the card info?\r\nTiffany: Yes unless see it there to select which means you saved the payment method on file to use for future orders.  \r\njohn soto: when i go to ad training to cart it auto enrolls 2 and it wont remove 1\r\nTiffany: You will need to remove the item from your cart and then select it again with only 1 seat\r\njohn soto: yes its empty right now, but as soon as i send the course to cart it goes to 2\r\njohn soto: maybe its still waiting for the other one to be paid\r\njohn soto: i wish i could send you screeshots\r\nTiffany: I cancelled your other order.\r\nTiffany: Your computer may be storing website cookies/cache in the background which is adding two to your cart.   can adjust it on my end to only one after you submit. and send you conifrmation of the change\r\njohn soto: if i log out and log back in will it stop the chat?\r\nTiffany: No the chat should still continue but I believe your cart with still keep the items in it even if you log out but I am not sure\r\njohn soto: let me clear cookies\r\nTiffany: I will wait \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('334306764TE', 1709668248, 1709668464, 2, 19, 19, 15, 0, 0, 5, 0, 990, 0, 0, 0, 0, 'Sarah', 'sarah.montgomery@greensboro-nc.gov', '38.83.140.6', '8fc606d73274abbf3b20b8ca5da2e461', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-City of Greensboro-cus-', 'Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1709668380876--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1709668411_co>:&nbsp;</b></span>Hi Sarah.  No you do not need to create separate registrations for those 2 courses.  Once the registration is completed you will have the opportunity to assign one of the courses to yourself and the other course to the other employee</div><!--end:1709668380876--><><!--begin:1709668459077--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1709668459_cv>:&nbsp;</b></span>Thank you so much. Hope you have a good day!</div><!--end:1709668459077--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?\r\nTracy has joined the chat.\r\nTracy: Hi Sarah.  No you do not need to create separate registrations for those 2 courses.  Once the registration is completed you will have the opportunity to assign one of the courses to yourself and the other course to the other employee\r\nSarah: Thank you so much. Hope you have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33431100643', 1709672493, 1709673198, 2, 23, 9, 5, 0, 0, 5, 0, 2418, 0, 0, 0, 0, 'Colby Fowler', 'colby.fowler@stantec.com', '107.135.123.225', 'dec874f7728927c2898f4530b7377207', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709672496015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672495_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colby Fowler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709672496015--><><!--begin:1709672548987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672548_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1709672548987--><><!--begin:1709672565371--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709672565_cv>:&nbsp;</b></span>Doing well thank you </div><!--end:1709672565371--><><!--begin:1709672952974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672952_co>:&nbsp;</b></span>I show you completed the 40 HAZ on 02/06/2023 so your refresher is due now.</div><!--end:1709672952974--><><!--begin:1709673015528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673015_co>:&nbsp;</b></span>The dressout portion was completed on 03/31/23 but that is not the date certification is based off of.  </div><!--end:1709673015528--><><!--begin:1709673079920--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709673079_cv>:&nbsp;</b></span>Oh okay that makes sense. Do I need to go through you to take the refresher?</div><!--end:1709673079920--><><!--begin:1709673112998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673112_co>:&nbsp;</b></span>You can register and complete the refresher through any vendor as long as they follow OSHA regulations.</div><!--end:1709673112998--><><!--begin:1709673163422--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709673163_cv>:&nbsp;</b></span>Okay thank you very much for your help!</div><!--end:1709673163422--><><!--begin:1709673189801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673189_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709673189801--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colby Fowler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up\r\nColby Fowler: Doing well thank you \r\nTiffany: I show you completed the 40 HAZ on 02/06/2023 so your refresher is due now.\r\nTiffany: The dressout portion was completed on 03/31/23 but that is not the date certification is based off of.  \r\nColby Fowler: Oh okay that makes sense. Do I need to go through you to take the refresher?\r\nTiffany: You can register and complete the refresher through any vendor as long as they follow OSHA regulations.\r\nColby Fowler: Okay thank you very much for your help!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33431383099', 1709675320, 1709677100, 2, 23, 24, 6, 0, 0, 0, 1, 4607, 0, 0, 0, 0, 'Colby Fowler', 'colby.fowler@stantec.com', '107.135.123.225', 'dec874f7728927c2898f4530b7377207', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.', '<div class=\'ca\'><div class=\'info_box\'><i>Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709675322138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colby Fowler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709675322138--><><!--begin:1709675372587--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675372_cv>:&nbsp;</b></span>Hello, I seem to be having an issue with logging in.</div><!--end:1709675372587--><><!--begin:1709675394308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675394_co>:&nbsp;</b></span>What is the error you are receiving?</div><!--end:1709675394308--><><!--begin:1709675586323--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675586_cv>:&nbsp;</b></span>I can&#39;t find a way to reset my password.</div><!--end:1709675586323--><><!--begin:1709675652129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675651_co>:&nbsp;</b></span>You will need to create a new account to purchase the training as we have updated our webstore last month.  </div><!--end:1709675652129--><><!--begin:1709675706935--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675706_cv>:&nbsp;</b></span>When I try to make a new one it just says error during registration</div><!--end:1709675706935--><><!--begin:1709675727183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675727_co>:&nbsp;</b></span>Okay one moment please</div><!--end:1709675727183--><><!--begin:1709675915501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675915_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to set up a password</div><!--end:1709675915501--><><!--begin:1709676179887--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676179_cv>:&nbsp;</b></span>I received it and reset it. thank you again</div><!--end:1709676179887--><><!--begin:1709676209921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676209_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709676209921--><><!--begin:1709676223420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676223_co>:&nbsp;</b></span>I can hang on while you plae your order if you need me for anything else.</div><!--end:1709676223420--><><!--begin:1709676282486--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676282_cv>:&nbsp;</b></span>Okay sounds good I&#39;m working on it at the moment.</div><!--end:1709676282486--><><!--begin:1709676711959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676711_co>:&nbsp;</b></span>I received your order and see that there was an error getting it into the online training system.  I will work on that and you will receive an updated email once your course is ready to access.</div><!--end:1709676711959--><><!--begin:1709676960887--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676960_cv>:&nbsp;</b></span>okay I was about to ask if it went through. I&#39;ll be on the lookout for your email</div><!--end:1709676960887--><><!--begin:1709676989898--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676989_co>:&nbsp;</b></span>Is there anything else I can assist you with in the mean time?</div><!--end:1709676989898--><><!--begin:1709677025083--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709677025_cv>:&nbsp;</b></span>Not that I know of. Thanks you so much</div><!--end:1709677025083--><><!--begin:1709677083745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709677083_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709677083745--><><!--begin:1709677098037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709677097_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709677098037--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colby Fowler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nColby Fowler: Hello, I seem to be having an issue with logging in.\r\nTiffany: What is the error you are receiving?\r\nColby Fowler: I can&#39;t find a way to reset my password.\r\nTiffany: You will need to create a new account to purchase the training as we have updated our webstore last month.  \r\nColby Fowler: When I try to make a new one it just says error during registration\r\nTiffany: Okay one moment please\r\nTiffany: I just sent you an email from our NetSuite system to set up a password\r\nColby Fowler: I received it and reset it. thank you again\r\nTiffany: You are welcome!\r\nTiffany: I can hang on while you plae your order if you need me for anything else.\r\nColby Fowler: Okay sounds good I&#39;m working on it at the moment.\r\nTiffany: I received your order and see that there was an error getting it into the online training system.  I will work on that and you will receive an updated email once your course is ready to access.\r\nColby Fowler: okay I was about to ask if it went through. I&#39;ll be on the lookout for your email\r\nTiffany: Is there anything else I can assist you with in the mean time?\r\nColby Fowler: Not that I know of. Thanks you so much\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334371526Q8', 1709732999, 1709734408, 2, 23, 8, 4, 0, 0, 5, 0, 6732, 0, 0, 0, 0, 'Tracey', 'tfraney@cedarvilleeng.com', '50.174.188.1', '83a097ad8b7b06b2f9c71ed83f993c96', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Cedarville Engineering Group, LLC-cus-', 'Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709733003440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733003_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tracey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709733003440--><><!--begin:1709733015839--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733015_cv>:&nbsp;</b></span>Good, thank you. Yourself?</div><!--end:1709733015839--><><!--begin:1709733025311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733025_co>:&nbsp;</b></span>I am good as well</div><!--end:1709733025311--><><!--begin:1709733060183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733060_co>:&nbsp;</b></span>You would add the course to your cart and if you do not have an account you will create yourself a purchasing account on our webstore site to complete the purchase</div><!--end:1709733060183--><><!--begin:1709733105409--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733105_cv>:&nbsp;</b></span>I registered for an account, is there more than one type?</div><!--end:1709733105409--><><!--begin:1709733147599--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733147_cv>:&nbsp;</b></span>I think I have done that already. </div><!--end:1709733147599--><><!--begin:1709733162545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733162_co>:&nbsp;</b></span>Once the purchase is complete if you buy an online course you will get a couple emails as confirmation.  You will then have to either log in or set up your group manager account for the online training site.  </div><!--end:1709733162545--><><!--begin:1709733229869--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733229_cv>:&nbsp;</b></span>Ok, thank you. As to the &#39;shipping&#39; address and name in the account, that person doesnn&#39;t automatically receive the course emails do they? </div><!--end:1709733229869--><><!--begin:1709733310452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733310_co>:&nbsp;</b></span>The shipping address should be the company address we are sending the certificate to.  If you create an account in your name and email you will get the purchase info but you are not automatically assigned to the course</div><!--end:1709733310452--><><!--begin:1709733330051--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733330_cv>:&nbsp;</b></span>OK, great, thank you!</div><!--end:1709733330051--><><!--begin:1709733339938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733339_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709733339938--><><!--begin:1709733569091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733568_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709733569091--><><!--begin:1709733711698--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733711_cv>:&nbsp;</b></span>I placed the order and am just waotong for the confirmation email. The site is a little sluggish today. :)</div><!--end:1709733711698--><><!--begin:1709733832661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733832_co>:&nbsp;</b></span>I will take a look</div><!--end:1709733832661--><><!--begin:1709733841395--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733841_cv>:&nbsp;</b></span>Thank you.</div><!--end:1709733841395--><><!--begin:1709734004362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734004_co>:&nbsp;</b></span>I see the order but there was an error getting it into our online training system.  I will work on getting that corrected and get you the emails today hopefully. </div><!--end:1709734004362--><><!--begin:1709734060956--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734060_cv>:&nbsp;</b></span>Thank you so much. I initially misspelled my email address and then submitted a correction (which was accepted) before ordering.</div><!--end:1709734060956--><><!--begin:1709734118732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734118_co>:&nbsp;</b></span>I see it as <a href=\'mailto:tfraney@cedarvilleeng.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tfraney@cedarvilleeng.com</a></div><!--end:1709734118732--><><!--begin:1709734143251--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734143_cv>:&nbsp;</b></span>That is the correct email address.</div><!--end:1709734143251--><><!--begin:1709734263330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734263_co>:&nbsp;</b></span>Great I will get it corrected and get you the confirmation emails to assign the seat to the student</div><!--end:1709734263330--><><!--begin:1709734276570--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734276_cv>:&nbsp;</b></span>Thank you so much for your help!</div><!--end:1709734276570--><><!--begin:1709734301903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734301_co>:&nbsp;</b></span>My pleasure!</div><!--end:1709734301903--><><!--begin:1709734311241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734311_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709734311241--><><!--begin:1709734331286--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734331_cv>:&nbsp;</b></span>No, I don&#39;t think so.</div><!--end:1709734331286--><><!--begin:1709734356743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734356_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709734356743--><><!--begin:1709734372450--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734372_cv>:&nbsp;</b></span>Thank you!</div><!--end:1709734372450--><><!--begin:1709734378371--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734378_cv>:&nbsp;</b></span>YOu as well!</div><!--end:1709734378371--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tracey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTracey: Good, thank you. Yourself?\r\nTiffany: I am good as well\r\nTiffany: You would add the course to your cart and if you do not have an account you will create yourself a purchasing account on our webstore site to complete the purchase\r\nTracey: I registered for an account, is there more than one type?\r\nTracey: I think I have done that already. \r\nTiffany: Once the purchase is complete if you buy an online course you will get a couple emails as confirmation.  You will then have to either log in or set up your group manager account for the online training site.  \r\nTracey: Ok, thank you. As to the &#39;shipping&#39; address and name in the account, that person doesnn&#39;t automatically receive the course emails do they? \r\nTiffany: The shipping address should be the company address we are sending the certificate to.  If you create an account in your name and email you will get the purchase info but you are not automatically assigned to the course\r\nTracey: OK, great, thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: I placed the order and am just waotong for the confirmation email. The site is a little sluggish today. :)\r\nTiffany: I will take a look\r\nTracey: Thank you.\r\nTiffany: I see the order but there was an error getting it into our online training system.  I will work on getting that corrected and get you the emails today hopefully. \r\nTracey: Thank you so much. I initially misspelled my email address and then submitted a correction (which was accepted) before ordering.\r\nTiffany: I see it as mailto:tfraney@cedarvilleeng.com\r\nTracey: That is the correct email address.\r\nTiffany: Great I will get it corrected and get you the confirmation emails to assign the seat to the student\r\nTracey: Thank you so much for your help!\r\nTiffany: My pleasure!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: No, I don&#39;t think so.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTracey: Thank you!\r\nTracey: YOu as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334372150HB', 1709733626, 1709734361, 2, 23, 10, 7, 0, 0, 0, 0, 2623, 0, 0, 0, 0, 'Matt', 'matthew.talbert@ghd.com', '24.98.96.231', 'c0b0bc40d17c30c4d275ad9a89f5208a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GHD-cus-', 'Trying to set up training for a new employee and the password reset isn\'t working for me.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to set up training for a new employee and the password reset isn\'t working for me.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709733629878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733629_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709733629878--><><!--begin:1709733640068--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733640_cv>:&nbsp;</b></span>doing well, thanks</div><!--end:1709733640068--><><!--begin:1709733703927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733703_co>:&nbsp;</b></span>I will get you an email sent in one moment</div><!--end:1709733703927--><><!--begin:1709733716276--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733716_cv>:&nbsp;</b></span>thank you</div><!--end:1709733716276--><><!--begin:1709733815473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733815_co>:&nbsp;</b></span>The email has been sent please let me know if you receive it.  It is coming from our NetSuite system</div><!--end:1709733815473--><><!--begin:1709733860053--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733860_cv>:&nbsp;</b></span>got it</div><!--end:1709733860053--><><!--begin:1709733876405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733876_co>:&nbsp;</b></span>Great!</div><!--end:1709733876405--><><!--begin:1709733884786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733884_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709733884786--><><!--begin:1709733900910--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733900_cv>:&nbsp;</b></span>i think that&#39;s it. I appreciate it!</div><!--end:1709733900910--><><!--begin:1709733918346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733918_co>:&nbsp;</b></span>Of course you are most welcome!</div><!--end:1709733918346--><><!--begin:1709733966821--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733966_cv>:&nbsp;</b></span>that worked, thank you. Have a great day!</div><!--end:1709733966821--><><!--begin:1709734015940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734015_co>:&nbsp;</b></span>You as well!</div><!--end:1709734015940--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to set up training for a new employee and the password reset isn\'t working for me.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: doing well, thanks\r\nTiffany: I will get you an email sent in one moment\r\nMatt: thank you\r\nTiffany: The email has been sent please let me know if you receive it.  It is coming from our NetSuite system\r\nMatt: got it\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nMatt: i think that&#39;s it. I appreciate it!\r\nTiffany: Of course you are most welcome!\r\nMatt: that worked, thank you. Have a great day!\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33438064827', 1709742146, 1709742742, 2, 23, 33, 13, 0, 0, 0, 0, 3261, 0, 0, 0, 0, 'Bernedette Andersen', 'bandersen@awdrew.com', '173.54.229.244', 'c202a0e5410e2ae87473755e366581ed', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AW Drew Environmental-cus-', 'Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709742150011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742149_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bernedette Andersen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709742150011--><><!--begin:1709742161414--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742160_cv>:&nbsp;</b></span>great</div><!--end:1709742161414--><><!--begin:1709742208553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742208_co>:&nbsp;</b></span>You would register yourself for an account first as the purchaser on our main website <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1709742208553--><><!--begin:1709742226042--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742224_cv>:&nbsp;</b></span>I already have an account</div><!--end:1709742226042--><><!--begin:1709742295825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742295_co>:&nbsp;</b></span>Then after you submit the order you will get a couple emails and need to set up or create your group manager account on our training website (log in info can be the same on both sites).  Once you are logged in as a group manager you can assign the seat to your employee</div><!--end:1709742295825--><><!--begin:1709742310385--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742309_cv>:&nbsp;</b></span>got it. </div><!--end:1709742310385--><><!--begin:1709742314524--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742313_cv>:&nbsp;</b></span>thank you. </div><!--end:1709742314524--><><!--begin:1709742352891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742352_co>:&nbsp;</b></span>You are welcome</div><!--end:1709742352891--><><!--begin:1709742362027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742361_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709742362027--><><!--begin:1709742376544--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742375_cv>:&nbsp;</b></span>nope... that&#39;s it.  Thank you .</div><!--end:1709742376544--><><!--begin:1709742651697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742651_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709742651697--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bernedette Andersen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBernedette Andersen: great\r\nTiffany: You would register yourself for an account first as the purchaser on our main website http://www.csregs.com\r\nBernedette Andersen: I already have an account\r\nTiffany: Then after you submit the order you will get a couple emails and need to set up or create your group manager account on our training website (log in info can be the same on both sites).  Once you are logged in as a group manager you can assign the seat to your employee\r\nBernedette Andersen: got it. \r\nBernedette Andersen: thank you. \r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nBernedette Andersen: nope... that&#39;s it.  Thank you .\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334382728BN', 1709744215, 1709744495, 2, 23, 22, 2, 0, 0, 1, 0, 2473, 0, 0, 0, 0, 'Nicholas Schleigh', 'nschleigh@gmail.com', '73.32.45.202', '60e1d9beeeeb1ccb52a18bdb3caedd83', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Vertex GPR-cus-', 'How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709744217802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Schleigh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709744217802--><><!--begin:1709744226505--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744225_cv>:&nbsp;</b></span>good</div><!--end:1709744226505--><><!--begin:1709744278611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744278_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1709744278611--><><!--begin:1709744315462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744315_co>:&nbsp;</b></span>You can reach out to a prior supervisor, HR </div><!--end:1709744315462--><><!--begin:1709744328195--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744327_cv>:&nbsp;</b></span>ok</div><!--end:1709744328195--><><!--begin:1709744336215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744336_co>:&nbsp;</b></span>HR manager or EHS manager</div><!--end:1709744336215--><><!--begin:1709744477459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744477_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709744477459--><><!--begin:1709744490477--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744489_cv>:&nbsp;</b></span>no</div><!--end:1709744490477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nicholas Schleigh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas Schleigh: good\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: You can reach out to a prior supervisor, HR \r\nNicholas Schleigh: ok\r\nTiffany: HR manager or EHS manager\r\nTiffany: Is there anything else I can assist you with today?\r\nNicholas Schleigh: no\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334382821GT', 1709744314, 1709744700, 2, 23, 28, 6, 0, 0, 5, 1, 3887, 547, 0, 0, 0, 'Bernedette Andersen', 'bandersen@awdrew.com', '173.54.229.244', 'c202a0e5410e2ae87473755e366581ed', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AW Drew Environmental-cus-', 'How do I invite a user to participate in a class that I purchased?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I invite a user to participate in a class that I purchased?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709744344046--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744343_cv>:&nbsp;</b></span>Hi Tiffany!  I&quot;m lost already, lol</div><!--end:1709744344046--><><!--begin:1709744385402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744385_co>:&nbsp;</b></span>You should have received another email from our training site to log in and assign the course</div><!--end:1709744385402--><><!--begin:1709744425275--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744424_cv>:&nbsp;</b></span>yes, but its not accepting my password again</div><!--end:1709744425275--><><!--begin:1709744447787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744447_co>:&nbsp;</b></span>What password do you want on this account?</div><!--end:1709744447787--><><!--begin:1709744477697--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744476_cv>:&nbsp;</b></span>email: <a href=\'mailto:bandersen@awdrew.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bandersen@awdrew.com</a><br><br>password:  Pocono991!</div><!--end:1709744477697--><><!--begin:1709744516730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744516_co>:&nbsp;</b></span>Please try logging on again now</div><!--end:1709744516730--><><!--begin:1709744539547--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744538_cv>:&nbsp;</b></span>that worked</div><!--end:1709744539547--><><!--begin:1709744565386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744565_co>:&nbsp;</b></span>Great!</div><!--end:1709744565386--><><!--begin:1709744586306--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744585_cv>:&nbsp;</b></span>ok... i got it.  I&#39;m sending an invite by email </div><!--end:1709744586306--><><!--begin:1709744594050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744593_co>:&nbsp;</b></span>Prefect!</div><!--end:1709744594050--><><!--begin:1709744604368--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744603_cv>:&nbsp;</b></span>Thank you! </div><!--end:1709744604368--><><!--begin:1709744609522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744609_co>:&nbsp;</b></span>Perect! Is there anything else I can assist you with today?</div><!--end:1709744609522--><><!--begin:1709744613564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744613_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709744613564--><><!--begin:1709744623140--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744622_cv>:&nbsp;</b></span>I think that&#39;s it</div><!--end:1709744623140--><><!--begin:1709744637194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744637_co>:&nbsp;</b></span>Great news!</div><!--end:1709744637194--><><!--begin:1709744655116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744654_co>:&nbsp;</b></span>Again if you need anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709744655116--><><!--begin:1709744670639--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744669_cv>:&nbsp;</b></span>thanks... the same to you</div><!--end:1709744670639--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I invite a user to participate in a class that I purchased?\r\nTiffany has joined the chat.\r\nBernedette Andersen: Hi Tiffany!  I&quot;m lost already, lol\r\nTiffany: You should have received another email from our training site to log in and assign the course\r\nBernedette Andersen: yes, but its not accepting my password again\r\nTiffany: What password do you want on this account?\r\nBernedette Andersen: email: mailto:bandersen@awdrew.compassword:  Pocono991!\r\nTiffany: Please try logging on again now\r\nBernedette Andersen: that worked\r\nTiffany: Great!\r\nBernedette Andersen: ok... i got it.  I&#39;m sending an invite by email \r\nTiffany: Prefect!\r\nBernedette Andersen: Thank you! \r\nTiffany: Perect! Is there anything else I can assist you with today?\r\nTiffany: You are welcome!\r\nBernedette Andersen: I think that&#39;s it\r\nTiffany: Great news!\r\nTiffany: Again if you need anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBernedette Andersen: thanks... the same to you\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
