<div class='ca'><div class='info_box'><i>Hello,
I am working through the fire protection 1 module and I cannot move past the pre-assessment quiz. I took the quiz and it will not go to the next topic when i hit next. I've tried refreshing the browser. Closing and reopening the browser, and replaying the module introduction.

Thanks,</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709756673460--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709756673_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Hannah Rigoni</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709756673460--><><!--begin:1709756688707--><div class='cv'><span class='notranslate'><b>Hannah Rigoni<timestamp_1709756688_cv>:&nbsp;</b></span>I&#39;m great and you?</div><!--end:1709756688707--><><!--begin:1709756712022--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709756711_co>:&nbsp;</b></span>I am good thanks</div><!--end:1709756712022--><><!--begin:1709756719159--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709756719_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1709756719159--><><!--begin:1709756786021--><div class='cv'><span class='notranslate'><b>Hannah Rigoni<timestamp_1709756785_cv>:&nbsp;</b></span>Sounds good.</div><!--end:1709756786021--><><!--begin:1709756865057--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709756864_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1709756865057--><><!--begin:1709757061771--><div class='cv'><span class='notranslate'><b>Hannah Rigoni<timestamp_1709757061_cv>:&nbsp;</b></span>I have met the time requirements to move forward to the fire protection 1 module. I can start it. I just cannot get past the pre-assessment page. The next button won&#39;t advance anything. Once I click through with my answer and it pops up with the window that says correct and incorrect, I hit continue, and then I can&#39;t click next.</div><!--end:1709757061771--><><!--begin:1709757175988--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709757175_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1709757175988--><><!--begin:1709757221965--><div class='cv'><span class='notranslate'><b>Hannah Rigoni<timestamp_1709757221_cv>:&nbsp;</b></span>Nope!</div><!--end:1709757221965--><><!--begin:1709757264669--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709757264_co>:&nbsp;</b></span>You can refresh your page and you will see that module as passed</div><!--end:1709757264669--><><!--begin:1709757324734--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1709757324_co>:&nbsp;</b></span>If you need anything else, my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709757324734--><><!--begin:1709757487031--><div class='cv'><span class='notranslate'><b>Hannah Rigoni<timestamp_1709757486_cv>:&nbsp;</b></span>Thank you.</div><!--end:1709757487031--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>