<div class='ca'><i>I am having trouble logging into the account</i></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606758956_cv>:</b></span> Hi Tiffany - I am unable to log into my account</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606758968_cv>:</b></span> I hold the account for WRECO and assign licenses normally </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606758983_co>:</b></span> One moment please while I look you up.  </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606758984_cv>:</b></span> I wanted to check to see if one of our staff completed their hazwoper refresher for 2020</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759068_co>:</b></span> Alrighty.  I can do that for you at this time as well if you provide me with the students name.  </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759083_cv>:</b></span> Cuyler Stapelmann</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759100_cv>:</b></span> I would like to also be able to access the account as some point in case I need to assign licenses again</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759134_co>:</b></span> What is the error you are getting when trying to log in?</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759190_cv>:</b></span> when I tried to login - it says incorrect pw or username</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759197_cv>:</b></span> when I tried to reset the pw it says: </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759198_cv>:</b></span> Sorry, looks like something went wrong. Please correct the following and submit again:<br><br>No account found with that email.</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759225_co>:</b></span>  I show you invited Cuyler Stapelmann in March 2020 to complete the online training and he never accepted the invitation which expires after 30 days of inviting someone. </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759262_cv>:</b></span> I see...</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759278_cv>:</b></span> I can invite him again</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759286_cv>:</b></span> once I have access to the account</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759289_co>:</b></span> I can re-invite him since you still have the one 8-Hour HAZWOPER to use on the account.  </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759297_co>:</b></span> Yes you can!</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759306_co>:</b></span> Let me look into this one moment please</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759313_cv>:</b></span> thanks</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759525_co>:</b></span> Are you using the following email: <a href='mailto:emmy_tsang@wreco.com' target='_blank' rel='noopener noreferrer'>emmy_tsang@wreco.com</a></div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759541_cv>:</b></span> yes</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759601_cv>:</b></span> <div style='padding: 5px; margin-bottom: 5px;' class='info_neutral'><a href='https://cs-chatsupport.com/support/view.php?file=VCu2tW.png' target='_blank'><img src='https://cs-chatsupport.com/support/web/file_attach/VCu2tW.png' style='max-width: 100%; max-height: 100%;' border=0 class='round'><br>VCu2tW.png</a></div> </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759673_co>:</b></span> It is correct, I can not see your password though.  This error could be caused by your computer storing so many cookies and cache from the browsing history which is causing this log in error.  You can try to clear your cookies and cache from your browsers history to see if this resolves the issue.  </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759839_cv>:</b></span> it still doesn't work when I try another browser</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759870_cv>:</b></span> I tried resetting the pw with my email and it says my account doesnt exist</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759892_co>:</b></span> Which browser(s) are you using? Did you try to clear your cache and cookies?</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759917_cv>:</b></span> i tried chrome and internet explorer</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606759934_cv>:</b></span> i am not sure how to clear </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759967_co>:</b></span> Internet Explorer will always have issue but all other browsers should work.  </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606759987_co>:</b></span> I can walk you through clearing your cookies and cache with Chrome. </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760061_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760070_cv>:</b></span> will this remove all my passwords</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760076_cv>:</b></span> saved for other sites?</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760084_cv>:</b></span> I would prefer if we didn't</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760182_co>:</b></span> If you clear your browsing history that will clear the passwords and usernames but if you follow my directions we will only clear the cookies and cache.  </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760192_cv>:</b></span> ok</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760207_co>:</b></span> I will double check to ensure it wont before we do it.  Give me one moment please</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760347_co>:</b></span> Okay.  Are you on Google Chrome?</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760354_cv>:</b></span> yes</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760452_co>:</b></span> In the upper right hand corner of the screen there are 3 horizontal dots click on these dots and then select settings.</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760463_cv>:</b></span> yes i am there</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760535_co>:</b></span> Find the option that says clear browsing data.  This should open another page were we can ensure we are not clearing your passwords and other sing in data</div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760578_co>:</b></span> After you open this section it says Basic or advanced you want to be under the advance option </div><><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1606760632_co>:</b></span> At the very least you should have the cookies and other site data and cached images and files as checked to be cleared all other categories can be unchecked.  </div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760633_cv>:</b></span> ok I am there</div><><div class='cv'><span class='notranslate'><b>Emmy<timestamp_1606760831_cv>:</b></span> ok thanks for your help!</div><><div class='cl'><disconnected><d2>Chat closed by the visitor. Chat has ended.</div><>