INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2631895954K', 1638551077, 1638552111, 2, 23, 16, 13, 0, 0, 5, 0, 6953, 0, 0, 0, 0, 'Catrina', 'CAniballi@duccielectrical.com', '71.232.200.97', 'adb0982bbb6174082d7358d1534f0178', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ducci-cus-', 'I need to schedule live hands on training.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to schedule live hands on training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638551081403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551081_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Catrina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638551081403--><><!--begin:1638551089827--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551089_cv>:&nbsp;</b></span>Good, Thank you</div><!--end:1638551089827--><><!--begin:1638551127947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551127_co>:&nbsp;</b></span>Have you had a chance to look over the scheduled classes?</div><!--end:1638551127947--><><!--begin:1638551141907--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551142_cv>:&nbsp;</b></span>No, I can&#39;t find that on the website.</div><!--end:1638551141907--><><!--begin:1638551167665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551167_co>:&nbsp;</b></span>We hold the hands-on classes at the same time as our 8-Hour HAZWOPER classes are scheduled</div><!--end:1638551167665--><><!--begin:1638551170920--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551171_cv>:&nbsp;</b></span>My guys have taken the 32 hours online portion, now just need the 8 hours hands on training</div><!--end:1638551170920--><><!--begin:1638551195393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551195_co>:&nbsp;</b></span>Please use the below link as reference to when the hands-on classes are scheduled</div><!--end:1638551195393--><><!--begin:1638551196163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551196_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1638551196163--><><!--begin:1638551312319--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551312_cv>:&nbsp;</b></span>Okay. That helps! Thank you.  One more question.  Some of my guys received an email that they only have 2 weeks left to complete their training but the hands on training is a little past that.  Is that okay?  Also when registering, we have paid for the 40 hour course so is there an option saying we already paid for it when signing up.?</div><!--end:1638551312319--><><!--begin:1638551406410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551406_co>:&nbsp;</b></span>So you will not register for the classes through the website.  In order to register you will call our office or email us the Monday of the week you are interested in.  Then we will do the registration at $0 on our end.  </div><!--end:1638551406410--><><!--begin:1638551453664--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551453_cv>:&nbsp;</b></span>Okay, thank you!  What email should I use?</div><!--end:1638551453664--><><!--begin:1638551473425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551473_co>:&nbsp;</b></span>As far as the online course expiration dates goes we can give a one time courteous 30-day extension so the student have more time to complete the hands-on class and then back online for their exam.  </div><!--end:1638551473425--><><!--begin:1638551482194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551482_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1638551482194--><><!--begin:1638551521329--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551521_cv>:&nbsp;</b></span>Okay, I will email that Monday.  Should I also email the student who would need the extension?</div><!--end:1638551521329--><><!--begin:1638551522283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551522_co>:&nbsp;</b></span>The extensions are 30 days from the students current end date--I can do that now if you provide me the student names</div><!--end:1638551522283--><><!--begin:1638551567874--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551568_cv>:&nbsp;</b></span>Joseph Spaziante is the only one.  But I will go back and confirm this afternoon.</div><!--end:1638551567874--><><!--begin:1638551661623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551661_co>:&nbsp;</b></span>His new end date is now set for 01/17/2022.  Usually if the course expires after this extension there is a 25% course reactivation fee to reopen the online portion.  What area are you looking at getting the students hands on training completed in? </div><!--end:1638551661623--><><!--begin:1638551748755--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551748_cv>:&nbsp;</b></span>The 40 hour Hazwoper class.  I believe most have completed their 32 hours and just need their hands on portion.</div><!--end:1638551748755--><><!--begin:1638551815147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551815_co>:&nbsp;</b></span>I mean what location for the hands-on class lie Denver, CO Nyack, NY etc</div><!--end:1638551815147--><><!--begin:1638551827731--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551827_cv>:&nbsp;</b></span>Connecticut</div><!--end:1638551827731--><><!--begin:1638551847476--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551847_cv>:&nbsp;</b></span>It appears December 17th is the next available one for them.</div><!--end:1638551847476--><><!--begin:1638551931709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551931_co>:&nbsp;</b></span>Yes I show the same information.  So please call or email our office on 12/13/2021 to register the students who have completed the online portion </div><!--end:1638551931709--><><!--begin:1638551940747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551940_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1638551940747--><><!--begin:1638551950264--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551950_cv>:&nbsp;</b></span>No thank you, you&#39;ve been very helpful!</div><!--end:1638551950264--><><!--begin:1638551980411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551980_co>:&nbsp;</b></span>My pleasure! I hope you have a fantastic rest of your day!</div><!--end:1638551980411--><><!--begin:1638551990111--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551990_cv>:&nbsp;</b></span>You too!</div><!--end:1638551990111--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to schedule live hands on training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Catrina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCatrina: Good, Thank you\r\nTiffany: Have you had a chance to look over the scheduled classes?\r\nCatrina: No, I can&#39;t find that on the website.\r\nTiffany: We hold the hands-on classes at the same time as our 8-Hour HAZWOPER classes are scheduled\r\nCatrina: My guys have taken the 32 hours online portion, now just need the 8 hours hands on training\r\nTiffany: Please use the below link as reference to when the hands-on classes are scheduled\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nCatrina: Okay. That helps! Thank you.  One more question.  Some of my guys received an email that they only have 2 weeks left to complete their training but the hands on training is a little past that.  Is that okay?  Also when registering, we have paid for the 40 hour course so is there an option saying we already paid for it when signing up.?\r\nTiffany: So you will not register for the classes through the website.  In order to register you will call our office or email us the Monday of the week you are interested in.  Then we will do the registration at $0 on our end.  \r\nCatrina: Okay, thank you!  What email should I use?\r\nTiffany: As far as the online course expiration dates goes we can give a one time courteous 30-day extension so the student have more time to complete the hands-on class and then back online for their exam.  \r\nTiffany: mailto:customerservice@csregs.com\r\nCatrina: Okay, I will email that Monday.  Should I also email the student who would need the extension?\r\nTiffany: The extensions are 30 days from the students current end date--I can do that now if you provide me the student names\r\nCatrina: Joseph Spaziante is the only one.  But I will go back and confirm this afternoon.\r\nTiffany: His new end date is now set for 01/17/2022.  Usually if the course expires after this extension there is a 25% course reactivation fee to reopen the online portion.  What area are you looking at getting the students hands on training completed in? \r\nCatrina: The 40 hour Hazwoper class.  I believe most have completed their 32 hours and just need their hands on portion.\r\nTiffany: I mean what location for the hands-on class lie Denver, CO Nyack, NY etc\r\nCatrina: Connecticut\r\nCatrina: It appears December 17th is the next available one for them.\r\nTiffany: Yes I show the same information.  So please call or email our office on 12/13/2021 to register the students who have completed the online portion \r\nTiffany: Is there anything else I can assist you with today? \r\nCatrina: No thank you, you&#39;ve been very helpful!\r\nTiffany: My pleasure! I hope you have a fantastic rest of your day!\r\nCatrina: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263201641HH', 1638563143, 1638563563, 2, 23, 37, 14, 0, 0, 0, 0, 3543, 0, 0, 0, 0, 'Jesse Reyes', 'jreyes1819@gmail.com', '12.206.84.68', '426452c5d51a5959ebe3d7944f700675', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature Flight Support-cus-', 'Copy of the certificate of completion for fuel safety supervisor', '<div class=\'ca\'><div class=\'info_box\'><i>Copy of the certificate of completion for fuel safety supervisor</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638563146853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563146_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jesse Reyes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638563146853--><><!--begin:1638563163133--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563163_cv>:&nbsp;</b></span>Im doing well and yourself?</div><!--end:1638563163133--><><!--begin:1638563176761--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563177_cv>:&nbsp;</b></span>Im looking to get a copy of my fuel Safety Supervisor Course</div><!--end:1638563176761--><><!--begin:1638563199596--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563199_cv>:&nbsp;</b></span><a href=\'mailto:Jesse.reyes@signatureflight.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Jesse.reyes@signatureflight.com</a> was the email used but i have no longer access to that email</div><!--end:1638563199596--><><!--begin:1638563209991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563209_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1638563209991--><><!--begin:1638563222930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563222_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1638563222930--><><!--begin:1638563246612--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563246_cv>:&nbsp;</b></span>thank you</div><!--end:1638563246612--><><!--begin:1638563299199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563299_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1638563299199--><><!--begin:1638563317497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563317_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1638563317497--><><!--begin:1638563563831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563563_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638563563831--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Copy of the certificate of completion for fuel safety supervisor\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jesse Reyes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJesse Reyes: Im doing well and yourself?\r\nJesse Reyes: Im looking to get a copy of my fuel Safety Supervisor Course\r\nJesse Reyes: mailto:Jesse.reyes@signatureflight.com was the email used but i have no longer access to that email\r\nTiffany: I am good thank you!\r\nTiffany: One moment while I look you up\r\nJesse Reyes: thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('263442070W4', 1638803545, 1638803688, 2, 23, 10, 5, 0, 0, 5, 0, 1813, 0, 0, 0, 0, 'Jose Zamora', 'jzamora@index-usa.com', '144.121.190.84', '1d93b05f14ef3102497df2c7830371f0', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-INDEX-cus-', 'What time does class start for the course in Indianapolis  on 2/28?', '<div class=\'ca\'><div class=\'info_box\'><i>What time does class start for the course in Indianapolis  on 2/28?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638803548021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803547_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose Zamora</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638803548021--><><!--begin:1638803569000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803568_co>:&nbsp;</b></span>8:00am is the standard start time for our seminar courses.</div><!--end:1638803569000--><><!--begin:1638803587977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803587_co>:&nbsp;</b></span>Once we process your order we will send these details out via email as well.  </div><!--end:1638803587977--><><!--begin:1638803635710--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803635_cv>:&nbsp;</b></span>Awesome! One more question. Will I also be copied on the communications going out to the students I registered?</div><!--end:1638803635710--><><!--begin:1638803663353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803663_co>:&nbsp;</b></span>Yes I can do that!</div><!--end:1638803663353--><><!--begin:1638803672388--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803672_cv>:&nbsp;</b></span>Great! Thank you!</div><!--end:1638803672388--><><!--begin:1638803683226--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803683_cv>:&nbsp;</b></span>Have a great day!</div><!--end:1638803683226--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What time does class start for the course in Indianapolis  on 2/28?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose Zamora!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: 8:00am is the standard start time for our seminar courses.\r\nTiffany: Once we process your order we will send these details out via email as well.  \r\nJose Zamora: Awesome! One more question. Will I also be copied on the communications going out to the students I registered?\r\nTiffany: Yes I can do that!\r\nJose Zamora: Great! Thank you!\r\nJose Zamora: Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263451648AT', 1638813156, 1638813326, 2, 23, 42, 8, 0, 0, 5, 0, 2166, 222, 0, 0, 0, 'Hesham El Ganainy', 'helganainy@langan.com', '73.71.59.185', '67d324ddeb5e68f99dc9782fd383c917', 'Select Area of Inquiry:-_-Other-cus-Company-_-LANGAN-cus-', 'Hello. I am trying the start next module and it is not allowing me. Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I am trying the start next module and it is not allowing me. Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638813159387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813159_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hesham El Ganainy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638813159387--><><!--begin:1638813170438--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813170_cv>:&nbsp;</b></span>Good thanks</div><!--end:1638813170438--><><!--begin:1638813231279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813231_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638813231279--><><!--begin:1638813280920--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813281_cv>:&nbsp;</b></span>ok got it. Thanks</div><!--end:1638813280920--><><!--begin:1638813289750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813289_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638813289750--><><!--begin:1638813323639--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813323_cv>:&nbsp;</b></span>No thanks i am all set</div><!--end:1638813323639--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello. I am trying the start next module and it is not allowing me. Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Hesham El Ganainy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHesham El Ganainy: Good thanks\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nHesham El Ganainy: ok got it. Thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHesham El Ganainy: No thanks i am all set\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263462730KK', 1638824201, 1638824996, 1, 23, 6, 4, 0, 0, 5, 0, 4121, 0, 0, 0, 0, 'Anthony spaulding', 'Spauldinganthony1@gmail.com', '172.58.196.49', '9801984c6c62d8e69c14640864a64369', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Advanced vacuum services -cus-Online Course-_-HAZWOPER-cus-', 'On the chemical hazard ID assessment it\'s not letting me continue after answering the first question', '<div class=\'ca\'><div class=\'info_box\'><i>On the chemical hazard ID assessment it\'s not letting me continue after answering the first question</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638824205487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824205_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anthony spaulding</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638824205487--><><!--begin:1638824215670--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824215_cv>:&nbsp;</b></span>Good how about you</div><!--end:1638824215670--><><!--begin:1638824235198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824235_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1638824235198--><><!--begin:1638824253607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824253_co>:&nbsp;</b></span>Please give mem one moment to look into your trianing</div><!--end:1638824253607--><><!--begin:1638824287980--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824287_cv>:&nbsp;</b></span>Ok thank you the screen doesn&#39;t continue after answering I&#39;ve logged out tried everything </div><!--end:1638824287980--><><!--begin:1638824346867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824346_co>:&nbsp;</b></span>I see your account has timed out multiple times and this is probably what caused the issue.  </div><!--end:1638824346867--><><!--begin:1638824382817--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824382_cv>:&nbsp;</b></span>Oh is there a way to be able to continue </div><!--end:1638824382817--><><!--begin:1638824407197--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824407_cv>:&nbsp;</b></span>I wasn&#39;t aware it had done that my internet was acting up so I was switching from wifi etc.</div><!--end:1638824407197--><><!--begin:1638824424598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824424_co>:&nbsp;</b></span>I also see you have been using a mobile device for this training and at this time the 40-Hour HAZWOPER is not a mobile friendly course.  </div><!--end:1638824424598--><><!--begin:1638824448113--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824448_cv>:&nbsp;</b></span>Oh I see I will grab my laptop and give it a try will that work </div><!--end:1638824448113--><><!--begin:1638824482726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824482_co>:&nbsp;</b></span>I will pass you through the current module but please use a laptop or desktop and log out using the appropriate links when you need to walk away or are done for the time being.  </div><!--end:1638824482726--><><!--begin:1638824514229--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824514_cv>:&nbsp;</b></span>Ok thank you again and sorry for the mishap</div><!--end:1638824514229--><><!--begin:1638824574069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824574_co>:&nbsp;</b></span>No worries.  </div><!--end:1638824574069--><><!--begin:1638824578100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824578_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638824578100--><><!--begin:1638824876350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824876_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638824876350--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'On the chemical hazard ID assessment it\'s not letting me continue after answering the first question\r\nTiffany has joined the chat.\r\nTiffany: Hi, Anthony spaulding!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnthony spaulding: Good how about you\r\nTiffany: I am good thank you!\r\nTiffany: Please give mem one moment to look into your trianing\r\nAnthony spaulding: Ok thank you the screen doesn&#39;t continue after answering I&#39;ve logged out tried everything \r\nTiffany: I see your account has timed out multiple times and this is probably what caused the issue.  \r\nAnthony spaulding: Oh is there a way to be able to continue \r\nAnthony spaulding: I wasn&#39;t aware it had done that my internet was acting up so I was switching from wifi etc.\r\nTiffany: I also see you have been using a mobile device for this training and at this time the 40-Hour HAZWOPER is not a mobile friendly course.  \r\nAnthony spaulding: Oh I see I will grab my laptop and give it a try will that work \r\nTiffany: I will pass you through the current module but please use a laptop or desktop and log out using the appropriate links when you need to walk away or are done for the time being.  \r\nAnthony spaulding: Ok thank you again and sorry for the mishap\r\nTiffany: No worries.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2634629513V', 1638824428, 1638824719, 1, 23, 10, 7, 0, 0, 0, 0, 1420, 0, 0, 0, 0, 'Chad', 'devereauxc@michigan.gov', '136.181.197.184', 'adddf94bbbba08837023026165e81c06', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-SOM-cus-Online Course-_-Hazwoper-cus-', 'Why won\'t this piece of, let me continue with Lesson 2?', '<div class=\'ca\'><div class=\'info_box\'><i>Why won\'t this piece of, let me continue with Lesson 2?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638824540206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824540_co>:&nbsp;</b></span>Good afternoon Chad can I have your last name please</div><!--end:1638824540206--><><!--begin:1638824710085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824710_co>:&nbsp;</b></span>I have found you using your email address.</div><!--end:1638824710085--><><!--begin:1638824719565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824719_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638824719565--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Why won\'t this piece of, let me continue with Lesson 2?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Chad can I have your last name please\r\nTiffany: I have found you using your email address.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('263533601HC', 1638895112, 1638895651, 2, 23, 46, 6, 0, 0, 0, 0, 2118, 0, 0, 0, 0, 'Emily ', 'esciarini@blueorigin.com', '192.16.77.32', 'e5ca8bc83656ac69aaa92985d97a0065', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Blue Origin-cus-', 'Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638895114167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895114_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638895114167--><><!--begin:1638895226951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895226_co>:&nbsp;</b></span>My Instructor Support Department is better able to assist you with your question.<br><br>I can transfer your ComplyChat session to an Instructor right now or;<br><br>You can reach them directly by email at: <a href=\'mailto:CustomerService@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>CustomerService@csregs.com</a> or phone: <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> Ext 1.<br><br>Which would you prefer?</div><!--end:1638895226951--><><!--begin:1638895518209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895518_co>:&nbsp;</b></span>Are you still there?</div><!--end:1638895518209--><><!--begin:1638895576537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895576_co>:&nbsp;</b></span>I am sorry I was not able to assist you today.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638895576537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: My Instructor Support Department is better able to assist you with your question.I can transfer your ComplyChat session to an Instructor right now or;You can reach them directly by email at: mailto:CustomerService@csregs.com or phone: tel:8007112706 Ext 1.Which would you prefer?\r\nTiffany: Are you still there?\r\nTiffany: I am sorry I was not able to assist you today.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2635474643T', 1638908942, 1638909176, 1, 23, 11, 8, 0, 0, 0, 0, 3352, 0, 0, 0, 0, 'David Loewen', 'david.loewen@arcadis.com', '68.174.144.88', '0e0e1a7d1cbabef0c06b019eaf673f6f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-OSHA 40 HR HAZWOPER-cus-', 'The module froze during the final assessment', '<div class=\'ca\'><div class=\'info_box\'><i>The module froze during the final assessment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638908944741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638908944_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David Loewen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638908944741--><><!--begin:1638908969974--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638908970_cv>:&nbsp;</b></span>Hi, my assessment in OSHA 40 Hazwoper froze and now  Icant finish the module and move on</div><!--end:1638908969974--><><!--begin:1638908985655--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638908985_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1638908985655--><><!--begin:1638909029594--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909029_cv>:&nbsp;</b></span>ok</div><!--end:1638909029594--><><!--begin:1638909096372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909096_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br><br>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  <br><br>Please let me know if you need anything else.<br><br>Have a wonderful day!</div><!--end:1638909096372--><><!--begin:1638909096924--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909097_cv>:&nbsp;</b></span>I fixed it, all good now</div><!--end:1638909096924--><><!--begin:1638909111268--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909111_cv>:&nbsp;</b></span>thanks!</div><!--end:1638909111268--><><!--begin:1638909133574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909133_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638909133574--><><!--begin:1638909153508--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909153_cv>:&nbsp;</b></span>Im good thanks have anice day</div><!--end:1638909153508--><><!--begin:1638909165715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909165_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638909165715--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The module froze during the final assessment\r\nTiffany has joined the chat.\r\nTiffany: Hi, David Loewen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid Loewen: Hi, my assessment in OSHA 40 Hazwoper froze and now  Icant finish the module and move on\r\nTiffany: One moment please while I look you up\r\nDavid Loewen: ok\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  Please let me know if you need anything else.Have a wonderful day!\r\nDavid Loewen: I fixed it, all good now\r\nDavid Loewen: thanks!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDavid Loewen: Im good thanks have anice day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2636360313V', 1638997503, 1638998357, 1, 23, 7, 5, 0, 0, 0, 0, 3172, 0, 0, 0, 0, 'Rene', 'keiser8251@gmail.com', '24.129.172.74', 'd2d2bb7a43b28db6aa2d2e6113353dac', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Draken International-cus-Online Course-_-DOT Refresher-cus-', 'Cant log onnto the site in the PC, but can loggin on my phone', '<div class=\'ca\'><div class=\'info_box\'><i>Cant log onnto the site in the PC, but can loggin on my phone</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638997507433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997507_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rene</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638997507433--><><!--begin:1638997515373--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997514_cv>:&nbsp;</b></span>ok</div><!--end:1638997515373--><><!--begin:1638997567863--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997567_cv>:&nbsp;</b></span>Hello</div><!--end:1638997567863--><><!--begin:1638997572472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997572_co>:&nbsp;</b></span>Can I have your last name please</div><!--end:1638997572472--><><!--begin:1638997581595--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997580_cv>:&nbsp;</b></span>Keiser</div><!--end:1638997581595--><><!--begin:1638997603181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997603_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1638997603181--><><!--begin:1638997848809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997848_co>:&nbsp;</b></span>I see you were trying to use Edge 96 which may be to old of browser.  Are you able to try an log in using a different browser on your PC</div><!--end:1638997848809--><><!--begin:1638998165273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998165_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1638998165273--><><!--begin:1638998246331--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998245_cv>:&nbsp;</b></span>               YES<br>                                                                                       </div><!--end:1638998246331--><><!--begin:1638998259257--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998258_cv>:&nbsp;</b></span>I cant logg in </div><!--end:1638998259257--><><!--begin:1638998269704--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998268_cv>:&nbsp;</b></span><br>on the computer </div><!--end:1638998269704--><><!--begin:1638998281305--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998280_cv>:&nbsp;</b></span>but i can log in on my phone</div><!--end:1638998281305--><><!--begin:1638998284836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998284_co>:&nbsp;</b></span>Have you logged out on your mobile device</div><!--end:1638998284836--><><!--begin:1638998357449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998357_co>:&nbsp;</b></span>If you have can you try loggin gin on the PC by using the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1638998357449--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Cant log onnto the site in the PC, but can loggin on my phone\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rene!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRene: ok\r\nRene: Hello\r\nTiffany: Can I have your last name please\r\nRene: Keiser\r\nTiffany: One moment please while I look you up\r\nTiffany: I see you were trying to use Edge 96 which may be to old of browser.  Are you able to try an log in using a different browser on your PC\r\nTiffany: Do you still need assistance?\r\nRene:                YES                                                                                       \r\nRene: I cant logg in \r\nRene: on the computer \r\nRene: but i can log in on my phone\r\nTiffany: Have you logged out on your mobile device\r\nTiffany: If you have can you try loggin gin on the PC by using the following link: https://csregsonline.com/\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('263787692CR', 1639149179, 1639150370, 2, 23, 22, 3, 0, 0, 5, 0, 9472, 0, 0, 0, 0, 'Chris Swisher', 'chris.swisher@excelitas.com', '107.1.78.94', 'f7b7fc3deb81dc0a62db44d1d00af055', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Excelitas -cus-', 'Is the 40 hour Hazwoper class being held next week ? ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 hour Hazwoper class being held next week ? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639149183717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149183_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Swisher</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639149183717--><><!--begin:1639149203304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149203_co>:&nbsp;</b></span>in Denver, CO?</div><!--end:1639149203304--><><!--begin:1639149206703--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149206_cv>:&nbsp;</b></span>I am good, how about yourself</div><!--end:1639149206703--><><!--begin:1639149214442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149214_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1639149214442--><><!--begin:1639149214651--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149214_cv>:&nbsp;</b></span>Sorry, yes Denver</div><!--end:1639149214651--><><!--begin:1639149229600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149229_co>:&nbsp;</b></span>Yes that class is confirmed. </div><!--end:1639149229600--><><!--begin:1639149260450--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149260_cv>:&nbsp;</b></span>Strange, none of my employees received the confirmation email </div><!--end:1639149260450--><><!--begin:1639149273331--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149273_cv>:&nbsp;</b></span>I have 3 in that class</div><!--end:1639149273331--><><!--begin:1639149275680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149275_co>:&nbsp;</b></span>We sent one on 11/23/2021 and one yesterday</div><!--end:1639149275680--><><!--begin:1639149284890--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149284_cv>:&nbsp;</b></span>Odd</div><!--end:1639149284890--><><!--begin:1639149287280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149287_co>:&nbsp;</b></span>I can forward you the most recent emails </div><!--end:1639149287280--><><!--begin:1639149299643--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149299_cv>:&nbsp;</b></span>Please, if you would </div><!--end:1639149299643--><><!--begin:1639149315081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149315_co>:&nbsp;</b></span>I will send them now :)</div><!--end:1639149315081--><><!--begin:1639149324907--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149324_cv>:&nbsp;</b></span>Thank you</div><!--end:1639149324907--><><!--begin:1639149388859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149388_co>:&nbsp;</b></span>They have been sent</div><!--end:1639149388859--><><!--begin:1639149410555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149410_co>:&nbsp;</b></span>Did you get the emails?</div><!--end:1639149410555--><><!--begin:1639149465011--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149465_cv>:&nbsp;</b></span>No I did not</div><!--end:1639149465011--><><!--begin:1639149488532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149488_co>:&nbsp;</b></span>That is strange.  Can you check junk or spam?</div><!--end:1639149488532--><><!--begin:1639149496273--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149496_cv>:&nbsp;</b></span>I checked my quarantine as well </div><!--end:1639149496273--><><!--begin:1639149512747--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149512_cv>:&nbsp;</b></span>Not in spam </div><!--end:1639149512747--><><!--begin:1639149600895--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149600_cv>:&nbsp;</b></span><a href=\'mailto:chris.swisher@excelitas.com\' target=\'_blank\' rel=\'noopener noreferrer\'>chris.swisher@excelitas.com</a></div><!--end:1639149600895--><><!--begin:1639149653058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149652_co>:&nbsp;</b></span>We have a new system our emails come out of so I am going to copy the emails into my outlook and resend them that way</div><!--end:1639149653058--><><!--begin:1639149667843--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149667_cv>:&nbsp;</b></span>OK</div><!--end:1639149667843--><><!--begin:1639149701166--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149701_cv>:&nbsp;</b></span>That might be where my recert certificate is as well <span class=\'emoji_chat\'>&#128562;</span></div><!--end:1639149701166--><><!--begin:1639149739693--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149739_cv>:&nbsp;</b></span>Got it now </div><!--end:1639149739693--><><!--begin:1639149779834--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149779_cv>:&nbsp;</b></span>2nd one</div><!--end:1639149779834--><><!--begin:1639149806220--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149806_cv>:&nbsp;</b></span>3rd one</div><!--end:1639149806220--><><!--begin:1639149808025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149808_co>:&nbsp;</b></span>Certificates go out via US Mail to the company address on file so you should get that soon</div><!--end:1639149808025--><><!--begin:1639149813361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149813_co>:&nbsp;</b></span>Great news!!</div><!--end:1639149813361--><><!--begin:1639149817716--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149817_cv>:&nbsp;</b></span>cool</div><!--end:1639149817716--><><!--begin:1639149821193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149821_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1639149821193--><><!--begin:1639149822819--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149822_cv>:&nbsp;</b></span>and yes</div><!--end:1639149822819--><><!--begin:1639149830684--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149830_cv>:&nbsp;</b></span>Well maybe...</div><!--end:1639149830684--><><!--begin:1639149893668--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149893_cv>:&nbsp;</b></span>Nick Thill got in an accident on our wonderful Interstate system. The insurance adjuster wants to look at his car Tuesday afternoon. What happens if he misses class time ? </div><!--end:1639149893668--><><!--begin:1639149959426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149959_co>:&nbsp;</b></span>Usually students cannot miss class time </div><!--end:1639149959426--><><!--begin:1639149975950--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149976_cv>:&nbsp;</b></span>I figured as much. </div><!--end:1639149975950--><><!--begin:1639150044091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150044_co>:&nbsp;</b></span>I would have to talk with management about this case but how much time would he miss? Or can the insurance person meet with someone else while looking at his car or does he have to be there?</div><!--end:1639150044091--><><!--begin:1639150135381--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150135_cv>:&nbsp;</b></span>He was driving, though he was hit by someone. It would be Tuesday afternoon 1:00 on. I will try to work it out on our end. Maybe the adjuster could come to the school. </div><!--end:1639150135381--><><!--begin:1639150164861--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150164_cv>:&nbsp;</b></span>He really wants to be there, so we will figure something out. </div><!--end:1639150164861--><><!--begin:1639150230816--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150230_cv>:&nbsp;</b></span>I will get back to you after I talk to him again. </div><!--end:1639150230816--><><!--begin:1639150248201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150248_co>:&nbsp;</b></span>Sounds good!</div><!--end:1639150248201--><><!--begin:1639150265332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150265_co>:&nbsp;</b></span>You can call or email our office.</div><!--end:1639150265332--><><!--begin:1639150284468--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150284_cv>:&nbsp;</b></span>I will do . </div><!--end:1639150284468--><><!--begin:1639150305427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150305_co>:&nbsp;</b></span>Pleasure working with you.  Have a wonderful day!</div><!--end:1639150305427--><><!--begin:1639150318776--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150318_cv>:&nbsp;</b></span>Happy Friday !!!</div><!--end:1639150318776--><><!--begin:1639150341076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150341_co>:&nbsp;</b></span>Yes have a great weekend!!</div><!--end:1639150341076--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the 40 hour Hazwoper class being held next week ? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris Swisher!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: in Denver, CO?\r\nChris Swisher: I am good, how about yourself\r\nTiffany: I am good thank you!\r\nChris Swisher: Sorry, yes Denver\r\nTiffany: Yes that class is confirmed. \r\nChris Swisher: Strange, none of my employees received the confirmation email \r\nChris Swisher: I have 3 in that class\r\nTiffany: We sent one on 11/23/2021 and one yesterday\r\nChris Swisher: Odd\r\nTiffany: I can forward you the most recent emails \r\nChris Swisher: Please, if you would \r\nTiffany: I will send them now :)\r\nChris Swisher: Thank you\r\nTiffany: They have been sent\r\nTiffany: Did you get the emails?\r\nChris Swisher: No I did not\r\nTiffany: That is strange.  Can you check junk or spam?\r\nChris Swisher: I checked my quarantine as well \r\nChris Swisher: Not in spam \r\nChris Swisher: mailto:chris.swisher@excelitas.com\r\nTiffany: We have a new system our emails come out of so I am going to copy the emails into my outlook and resend them that way\r\nChris Swisher: OK\r\nChris Swisher: That might be where my recert certificate is as well &#128562;\r\nChris Swisher: Got it now \r\nChris Swisher: 2nd one\r\nChris Swisher: 3rd one\r\nTiffany: Certificates go out via US Mail to the company address on file so you should get that soon\r\nTiffany: Great news!!\r\nChris Swisher: cool\r\nTiffany: Is there anything else I can assist you with today?\r\nChris Swisher: and yes\r\nChris Swisher: Well maybe...\r\nChris Swisher: Nick Thill got in an accident on our wonderful Interstate system. The insurance adjuster wants to look at his car Tuesday afternoon. What happens if he misses class time ? \r\nTiffany: Usually students cannot miss class time \r\nChris Swisher: I figured as much. \r\nTiffany: I would have to talk with management about this case but how much time would he miss? Or can the insurance person meet with someone else while looking at his car or does he have to be there?\r\nChris Swisher: He was driving, though he was hit by someone. It would be Tuesday afternoon 1:00 on. I will try to work it out on our end. Maybe the adjuster could come to the school. \r\nChris Swisher: He really wants to be there, so we will figure something out. \r\nChris Swisher: I will get back to you after I talk to him again. \r\nTiffany: Sounds good!\r\nTiffany: You can call or email our office.\r\nChris Swisher: I will do . \r\nTiffany: Pleasure working with you.  Have a wonderful day!\r\nChris Swisher: Happy Friday !!!\r\nTiffany: Yes have a great weekend!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263801909R4', 1639163417, 1639163765, 2, 23, 43, 5, 0, 0, 5, 0, 4467, 0, 0, 0, 0, 'Chelsea', 'wiltsec1@michigan.gov', '136.181.198.40', '625336c61d26e1b49d619023a5fa91eb', 'Select Area of Inquiry:-_-Other-cus-Company-_-State of Michigan-cus-', 'I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639163419614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163419_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chelsea</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639163419614--><><!--begin:1639163436642--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163436_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m great, how are you?!</div><!--end:1639163436642--><><!--begin:1639163485633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163485_co>:&nbsp;</b></span>I am doing well thank you!</div><!--end:1639163485633--><><!--begin:1639163502793--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163502_co>:&nbsp;</b></span>There are fees associated with rescheduling</div><!--end:1639163502793--><><!--begin:1639163526597--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163526_cv>:&nbsp;</b></span>ok good to know. How much would that be?</div><!--end:1639163526597--><><!--begin:1639163533839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163533_co>:&nbsp;</b></span>Please use the following link for the seminar reschedule  and registration policy </div><!--end:1639163533839--><><!--begin:1639163534764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163534_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1639163534764--><><!--begin:1639163586380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163586_co>:&nbsp;</b></span>15 days or MORE  before the class start date: NO FEE <br>Fourteen (14) and seven (7 days)  before the class start: 25% of the retail price (before discounts).<br>Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).<br>Within 48-hours of the class start (includes &quot;no-shows&quot; late arrivals, leaving class early, or not finishing a class): 100% of the retail price (before discounts)</div><!--end:1639163586380--><><!--begin:1639163597089--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163597_cv>:&nbsp;</b></span>From the verbiage it looks like there is only a fee for 15 days or less notice</div><!--end:1639163597089--><><!--begin:1639163608907--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163609_cv>:&nbsp;</b></span>ok awesome, that&#39;s what I needed to know. Thank you!</div><!--end:1639163608907--><><!--begin:1639163626361--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163626_cv>:&nbsp;</b></span>And if I need to reschedule, should I just reach out via chat?</div><!--end:1639163626361--><><!--begin:1639163645964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163645_co>:&nbsp;</b></span>Yes if ew receive a reschedule request within 15 days before the class start date the fees start to apply</div><!--end:1639163645964--><><!--begin:1639163660673--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163660_cv>:&nbsp;</b></span>sorry nevermind, I see a reschedule request :) awesome, thank you!</div><!--end:1639163660673--><><!--begin:1639163664156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163664_co>:&nbsp;</b></span>Please send an email to our team at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> for reschedule requests</div><!--end:1639163664156--><><!--begin:1639163688874--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163689_cv>:&nbsp;</b></span>Great, thank you! Have a great weekend!</div><!--end:1639163688874--><><!--begin:1639163708532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163708_co>:&nbsp;</b></span>Your are most welcome!! You as well!!</div><!--end:1639163708532--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chelsea!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChelsea: Hi Tiffany, I&#39;m great, how are you?!\r\nTiffany: I am doing well thank you!\r\nTiffany: There are fees associated with rescheduling\r\nChelsea: ok good to know. How much would that be?\r\nTiffany: Please use the following link for the seminar reschedule  and registration policy \r\nTiffany: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany: 15 days or MORE  before the class start date: NO FEE Fourteen (14) and seven (7 days)  before the class start: 25% of the retail price (before discounts).Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).Within 48-hours of the class start (includes &quot;no-shows&quot; late arrivals, leaving class early, or not finishing a class): 100% of the retail price (before discounts)\r\nChelsea: From the verbiage it looks like there is only a fee for 15 days or less notice\r\nChelsea: ok awesome, that&#39;s what I needed to know. Thank you!\r\nChelsea: And if I need to reschedule, should I just reach out via chat?\r\nTiffany: Yes if ew receive a reschedule request within 15 days before the class start date the fees start to apply\r\nChelsea: sorry nevermind, I see a reschedule request :) awesome, thank you!\r\nTiffany: Please send an email to our team at mailto:customerservice@csregs.com for reschedule requests\r\nChelsea: Great, thank you! Have a great weekend!\r\nTiffany: Your are most welcome!! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('264045162HQ', 1639406641, 1639408142, 2, 23, 13, 9, 0, 0, 5, 0, 3052, 0, 0, 0, 0, 'rebecca alrutz', 'becca.alrutz@amwater.com', '18.235.177.190', '821f5a2fc54c712684c6d70624b6da01', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-american water-cus-', 'trying to find where to login for my DOT training today', '<div class=\'ca\'><div class=\'info_box\'><i>trying to find where to login for my DOT training today</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639406643617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406643_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>rebecca alrutz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639406643617--><><!--begin:1639406679097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406679_co>:&nbsp;</b></span>Did you receive the email from our system with directions to set up your online account?</div><!--end:1639406679097--><><!--begin:1639406782296--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639406780_cv>:&nbsp;</b></span>my boss forwarded me and email with my username and password and a link for the main page</div><!--end:1639406782296--><><!--begin:1639406817722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406817_co>:&nbsp;</b></span>I do not see an account set up with your name</div><!--end:1639406817722--><><!--begin:1639406843226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406843_co>:&nbsp;</b></span>I will send you an email invite for the course now through our system.  Pleases follow the prompts and let me know if you still need assistance.</div><!--end:1639406843226--><><!--begin:1639406943805--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639406941_cv>:&nbsp;</b></span><a href=\'mailto:becca.alrutz@amwater.com\' target=\'_blank\' rel=\'noopener noreferrer\'>becca.alrutz@amwater.com</a></div><!--end:1639406943805--><><!--begin:1639406971473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406971_co>:&nbsp;</b></span>Yes the email has been sent</div><!--end:1639406971473--><><!--begin:1639407281347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407281_co>:&nbsp;</b></span>Did you receive the email?</div><!--end:1639407281347--><><!--begin:1639407306529--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639407304_cv>:&nbsp;</b></span>yes</div><!--end:1639407306529--><><!--begin:1639407331539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407331_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1639407331539--><><!--begin:1639407702712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407702_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1639407702712--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'trying to find where to login for my DOT training today\r\nTiffany has joined the chat.\r\nTiffany: Hi, rebecca alrutz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Did you receive the email from our system with directions to set up your online account?\r\nrebecca alrutz: my boss forwarded me and email with my username and password and a link for the main page\r\nTiffany: I do not see an account set up with your name\r\nTiffany: I will send you an email invite for the course now through our system.  Pleases follow the prompts and let me know if you still need assistance.\r\nrebecca alrutz: mailto:becca.alrutz@amwater.com\r\nTiffany: Yes the email has been sent\r\nTiffany: Did you receive the email?\r\nrebecca alrutz: yes\r\nTiffany: Is there anything else I can assist you with at this time?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('264227034ZN', 1639588525, 1639588937, 2, 23, 25, 4, 0, 0, 5, 0, 3190, 0, 0, 0, 0, 'Robert Pelkey', 'robert.pelkey@wsp.com', '47.132.132.149', 'aa45b3b4a8a2eb9d4a49e6035bdd3bd1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP-cus-', 'I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639588528893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588528_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Pelkey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639588528893--><><!--begin:1639588554527--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588546_cv>:&nbsp;</b></span>Fine, how are you?</div><!--end:1639588554527--><><!--begin:1639588572458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588572_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1639588572458--><><!--begin:1639588586346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588586_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1639588586346--><><!--begin:1639588603058--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588594_cv>:&nbsp;</b></span>sure</div><!--end:1639588603058--><><!--begin:1639588734358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588734_co>:&nbsp;</b></span>I see there was an error with the grading of your course as we are in a new system recently so I will get you a PDF copy at no fee and once we can finish correcting the other error the hard copy will be sent via US Mail to the Ephrata, PA location</div><!--end:1639588734358--><><!--begin:1639588782415--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588774_cv>:&nbsp;</b></span>any chance of getting the hard copy sent to me?</div><!--end:1639588782415--><><!--begin:1639588840123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588840_co>:&nbsp;</b></span>Per policy the hard copy goes to the registering company address.  </div><!--end:1639588840123--><><!--begin:1639588863745--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588855_cv>:&nbsp;</b></span>No worries, thank you!</div><!--end:1639588863745--><><!--begin:1639588869947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588869_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1639588869947--><><!--begin:1639588904057--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588895_cv>:&nbsp;</b></span>That is all. Have a Merry Christmas!</div><!--end:1639588904057--><><!--begin:1639588922061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588921_co>:&nbsp;</b></span>Thank you! You have a Merry Christmas as well!!</div><!--end:1639588922061--><><!--begin:1639588941205--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588932_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1639588941205--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert Pelkey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Pelkey: Fine, how are you?\r\nTiffany: I am good thank you.\r\nTiffany: Please give me one moment to look you up\r\nRobert Pelkey: sure\r\nTiffany: I see there was an error with the grading of your course as we are in a new system recently so I will get you a PDF copy at no fee and once we can finish correcting the other error the hard copy will be sent via US Mail to the Ephrata, PA location\r\nRobert Pelkey: any chance of getting the hard copy sent to me?\r\nTiffany: Per policy the hard copy goes to the registering company address.  \r\nRobert Pelkey: No worries, thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRobert Pelkey: That is all. Have a Merry Christmas!\r\nTiffany: Thank you! You have a Merry Christmas as well!!\r\nRobert Pelkey: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('264660469XQ', 1640021959, 1640024628, 2, 23, 25, 4, 0, 0, 5, 0, 8001, 0, 0, 0, 0, 'Nikki', 'nikki.goodridge@kennedyjenks.com', '72.199.244.8', '992ac6c7a855ad9c59c4eab102e65ac3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kennedy Jenks-cus-', 'Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?', '<div class=\'ca\'><div class=\'info_box\'><i>Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640021962940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640021962_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nikki</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640021962940--><><!--begin:1640021974511--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640021974_cv>:&nbsp;</b></span>Good, you?</div><!--end:1640021974511--><><!--begin:1640021984014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640021983_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1640021984014--><><!--begin:1640022074886--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022074_cv>:&nbsp;</b></span>Do you see my questions?</div><!--end:1640022074886--><><!--begin:1640022113375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022113_co>:&nbsp;</b></span>We have a couple different accounts in our system for your company bit notes on all the send certificates to the San Diego, CA office to your attention.  </div><!--end:1640022113375--><><!--begin:1640022160982--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022161_cv>:&nbsp;</b></span>Okay, so it will be sent to the San Diego office? how long will it take?</div><!--end:1640022160982--><><!--begin:1640022178070--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022178_cv>:&nbsp;</b></span>to receive it if I order a replacement certificate today?</div><!--end:1640022178070--><><!--begin:1640022423235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022423_co>:&nbsp;</b></span>We send it via US Mail so I can not give you a date when it will be received but the PDF copy is sent and received within 24 hours of placing the replacement order online</div><!--end:1640022423235--><><!--begin:1640022491734--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022491_cv>:&nbsp;</b></span>I might want to do the Certificate Release Form if I need it sent somewhere else, where do I find the Certificate Release Form?</div><!--end:1640022491734--><><!--begin:1640022540338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022540_co>:&nbsp;</b></span><a href=\'https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf</a></div><!--end:1640022540338--><><!--begin:1640022599001--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022599_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1640022599001--><><!--begin:1640022627392--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022627_cv>:&nbsp;</b></span>I had an issue last week where certificates were sent to our Portland address. How do I know these will be sent to San Diego?</div><!--end:1640022627392--><><!--begin:1640022828507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022828_co>:&nbsp;</b></span>I will do the order and verify the information.  I need the student names in order to look into the issue and why the certificates went to the wrong location to begin with.  </div><!--end:1640022828507--><><!--begin:1640022871741--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022871_cv>:&nbsp;</b></span>Okay, so should I give you the information for the Certificate I need replaced or should I order it online?</div><!--end:1640022871741--><><!--begin:1640022902564--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022902_cv>:&nbsp;</b></span>This is an order separate from the ones that were sent to the Portland address</div><!--end:1640022902564--><><!--begin:1640023065354--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023065_co>:&nbsp;</b></span>Place the order online and I will contact you with any questions not included on the order</div><!--end:1640023065354--><><!--begin:1640023166307--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023166_cv>:&nbsp;</b></span>Okay, when it says &quot;cell number&quot; is that a cell phone number for the person who took the training?</div><!--end:1640023166307--><><!--begin:1640023198614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023198_co>:&nbsp;</b></span>You can put yours if you would like since we should not need to contact the student</div><!--end:1640023198614--><><!--begin:1640023218304--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023218_cv>:&nbsp;</b></span>Okay I will do that</div><!--end:1640023218304--><><!--begin:1640023267337--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023267_cv>:&nbsp;</b></span>For the email, should I put mine?</div><!--end:1640023267337--><><!--begin:1640023273604--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023273_cv>:&nbsp;</b></span>or the students?</div><!--end:1640023273604--><><!--begin:1640023294694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023294_co>:&nbsp;</b></span>whatever email you want the replacement sent to</div><!--end:1640023294694--><><!--begin:1640023506359--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023506_cv>:&nbsp;</b></span>How does it know what the training certificate I need replaced is? I don&#39;t see the system asking any of that info besides the name</div><!--end:1640023506359--><><!--begin:1640023663314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023663_co>:&nbsp;</b></span>Please tell me which one you need and I will add it on this end.  That sometimes happens and I would call you for the information</div><!--end:1640023663314--><><!--begin:1640023693914--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023694_cv>:&nbsp;</b></span>Okay got it. So I can go ahead and purchase now and then I&#39;ll tell you the cert I need?</div><!--end:1640023693914--><><!--begin:1640023729074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023729_co>:&nbsp;</b></span>Yes please</div><!--end:1640023729074--><><!--begin:1640023850507--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023850_cv>:&nbsp;</b></span>Okay, I just ordered it. It is for Cayla Whiteside and the training was 40-Hour Hazwoper Initial Training. It was completed on June 20</div><!--end:1640023850507--><><!--begin:1640024123841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024123_co>:&nbsp;</b></span>Alrighty I will get it processed.</div><!--end:1640024123841--><><!--begin:1640024136801--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640024136_cv>:&nbsp;</b></span>Thank you!</div><!--end:1640024136801--><><!--begin:1640024308891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024308_co>:&nbsp;</b></span>I se the order #15346 and I will work on it shortly is there anything else I can assist you with today?</div><!--end:1640024308891--><><!--begin:1640024360310--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640024360_cv>:&nbsp;</b></span>Yup, that&#39;s it! And no, just need to be sure it&#39;s sent the San Diego office address. Thank you so much for your help, I really appreciate it! Happy Holidays!</div><!--end:1640024360310--><><!--begin:1640024403985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024403_co>:&nbsp;</b></span>My pleasure! You as well!!</div><!--end:1640024403985--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nikki!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNikki: Good, you?\r\nTiffany: I am good thank you!\r\nNikki: Do you see my questions?\r\nTiffany: We have a couple different accounts in our system for your company bit notes on all the send certificates to the San Diego, CA office to your attention.  \r\nNikki: Okay, so it will be sent to the San Diego office? how long will it take?\r\nNikki: to receive it if I order a replacement certificate today?\r\nTiffany: We send it via US Mail so I can not give you a date when it will be received but the PDF copy is sent and received within 24 hours of placing the replacement order online\r\nNikki: I might want to do the Certificate Release Form if I need it sent somewhere else, where do I find the Certificate Release Form?\r\nTiffany: https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\r\nNikki: Okay thank you\r\nNikki: I had an issue last week where certificates were sent to our Portland address. How do I know these will be sent to San Diego?\r\nTiffany: I will do the order and verify the information.  I need the student names in order to look into the issue and why the certificates went to the wrong location to begin with.  \r\nNikki: Okay, so should I give you the information for the Certificate I need replaced or should I order it online?\r\nNikki: This is an order separate from the ones that were sent to the Portland address\r\nTiffany: Place the order online and I will contact you with any questions not included on the order\r\nNikki: Okay, when it says &quot;cell number&quot; is that a cell phone number for the person who took the training?\r\nTiffany: You can put yours if you would like since we should not need to contact the student\r\nNikki: Okay I will do that\r\nNikki: For the email, should I put mine?\r\nNikki: or the students?\r\nTiffany: whatever email you want the replacement sent to\r\nNikki: How does it know what the training certificate I need replaced is? I don&#39;t see the system asking any of that info besides the name\r\nTiffany: Please tell me which one you need and I will add it on this end.  That sometimes happens and I would call you for the information\r\nNikki: Okay got it. So I can go ahead and purchase now and then I&#39;ll tell you the cert I need?\r\nTiffany: Yes please\r\nNikki: Okay, I just ordered it. It is for Cayla Whiteside and the training was 40-Hour Hazwoper Initial Training. It was completed on June 20\r\nTiffany: Alrighty I will get it processed.\r\nNikki: Thank you!\r\nTiffany: I se the order #15346 and I will work on it shortly is there anything else I can assist you with today?\r\nNikki: Yup, that&#39;s it! And no, just need to be sure it&#39;s sent the San Diego office address. Thank you so much for your help, I really appreciate it! Happy Holidays!\r\nTiffany: My pleasure! You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2646710169Z', 1640032521, 1640032903, 2, 23, 40, 5, 0, 0, 0, 0, 3761, 0, 0, 0, 0, 'Eloisa Medina ', 'ELOISA.MEDINA@CHILDRENS.COM', '64.124.56.254', '046e6a4b1899de01d32e8372b9f7ab3e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Childrens Health-cus-', 'I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640032524311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032524_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eloisa Medina </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640032524311--><><!--begin:1640032541240--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032541_cv>:&nbsp;</b></span>Good thank you.</div><!--end:1640032541240--><><!--begin:1640032599785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032599_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1640032599785--><><!--begin:1640032657093--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032657_cv>:&nbsp;</b></span>Thanks</div><!--end:1640032657093--><><!--begin:1640032714678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032714_co>:&nbsp;</b></span>You need to complete the refresher annually so your initial certification date is 01/10/2021.  Please complete your refresher close to that date in all following years.</div><!--end:1640032714678--><><!--begin:1640032738006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032737_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. </div><!--end:1640032738006--><><!--begin:1640032755738--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032755_cv>:&nbsp;</b></span>Thank you.  Can I get a copy of my certificate? Like a pdf?</div><!--end:1640032755738--><><!--begin:1640032761644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032761_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1640032761644--><><!--begin:1640032832858--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032832_cv>:&nbsp;</b></span>yes thanks giidbye</div><!--end:1640032832858--><><!--begin:1640032903043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032902_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1640032903043--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eloisa Medina !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEloisa Medina : Good thank you.\r\nTiffany: One moment please while I look you up\r\nEloisa Medina : Thanks\r\nTiffany: You need to complete the refresher annually so your initial certification date is 01/10/2021.  Please complete your refresher close to that date in all following years.\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nEloisa Medina : Thank you.  Can I get a copy of my certificate? Like a pdf?\r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nEloisa Medina : yes thanks giidbye\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('264838060CX', 1640199550, 1640200459, 2, 23, 25, 5, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Robin Fryberger', 'rfryberger@sundanceenv.com', '97.118.233.131', 'f6391c0adfdd1c9b6fe183db9719e0a8', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Sundance Environmental-cus-', 'I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin', '<div class=\'ca\'><div class=\'info_box\'><i>I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640199553504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199553_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robin Fryberger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640199553504--><><!--begin:1640199561109--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640199561_cv>:&nbsp;</b></span>yews</div><!--end:1640199561109--><><!--begin:1640199669987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199669_co>:&nbsp;</b></span>As you registered back in September (past 24-hours) and spent over 30 minutes in the course you are not eligible for a refund.  </div><!--end:1640199669987--><><!--begin:1640199679942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199679_co>:&nbsp;</b></span>Please see the refund policy using the below link</div><!--end:1640199679942--><><!--begin:1640199683465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199683_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy</a></div><!--end:1640199683465--><><!--begin:1640199908782--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640199909_cv>:&nbsp;</b></span>I accidently registered with a provider who could not meet my needs.  I did inform right away.  I ask that you reconsider and issue a refund.  </div><!--end:1640199908782--><><!--begin:1640199993036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199993_co>:&nbsp;</b></span>Did you inform us on 09/27/2021 when you registered, started the course?</div><!--end:1640199993036--><><!--begin:1640200159909--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200160_cv>:&nbsp;</b></span>On 9/28, with in 24 hours I emailed Tracey, after we spoke by phone.</div><!--end:1640200159909--><><!--begin:1640200230278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640200230_co>:&nbsp;</b></span>I will have to bring this to management for review regarding the refund and I can email you back once I receive a response.  </div><!--end:1640200230278--><><!--begin:1640200261700--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200262_cv>:&nbsp;</b></span>ok thanks</div><!--end:1640200261700--><><!--begin:1640200293595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640200293_co>:&nbsp;</b></span>Is there anything else I can do for you at this time?</div><!--end:1640200293595--><><!--begin:1640200456143--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200456_cv>:&nbsp;</b></span>no, bye</div><!--end:1640200456143--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robin Fryberger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobin Fryberger: yews\r\nTiffany: As you registered back in September (past 24-hours) and spent over 30 minutes in the course you are not eligible for a refund.  \r\nTiffany: Please see the refund policy using the below link\r\nTiffany: https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\r\nRobin Fryberger: I accidently registered with a provider who could not meet my needs.  I did inform right away.  I ask that you reconsider and issue a refund.  \r\nTiffany: Did you inform us on 09/27/2021 when you registered, started the course?\r\nRobin Fryberger: On 9/28, with in 24 hours I emailed Tracey, after we spoke by phone.\r\nTiffany: I will have to bring this to management for review regarding the refund and I can email you back once I receive a response.  \r\nRobin Fryberger: ok thanks\r\nTiffany: Is there anything else I can do for you at this time?\r\nRobin Fryberger: no, bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('265867176BC', 1641228666, 1641229231, 2, 23, 25, 6, 0, 0, 0, 0, 3590, 0, 0, 0, 0, 'Sarah Mills', 'sarah@oishii.com', '144.121.68.187', '694b123684f61b5c9e2aaebc09e9a689', 'Select Area of Inquiry:-_-Other-cus-Company-_-Oishii-cus-', 'What is the difference between the Lab Safety and Chemical Safety courses? ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the Lab Safety and Chemical Safety courses? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641228668380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228668_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Mills</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641228668380--><><!--begin:1641228762653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228762_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/laboratory-safety\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/laboratory-safety</a></div><!--end:1641228762653--><><!--begin:1641228810271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228810_co>:&nbsp;</b></span>The Lab Safety Course Topics are<br>Health Hazards<br>Exposures<br>Physical Hazards<br>Hazard Recognition<br>Exposure Control<br>Emergency Procedures<br>Laboratory Safety Final Exam <br>Learning Objectives<br>Upon successful completion of the Laboratory Safety Course, students will be able to:<br><br>Assist in complying with the training requirements of 29 CFR1910.1450<br>Understand the physical and health hazards of materials commonly used in laboratories<br>Understand methods and observations that may be used to detect the presence or release of a hazardous material<br>Understand exposure control measures</div><!--end:1641228810271--><><!--begin:1641228815133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228815_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/chemical-safety-online-training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/chemical-safety-online-training</a></div><!--end:1641228815133--><><!--begin:1641228849525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228849_co>:&nbsp;</b></span>The Chemical Safety Online Training Course Topics are<br>Chemical Hazards<br>Chemical Storage<br>Use of Safety Data Sheets (MSDS)<br>Use of Hazard Labels<br>Use & Handling<br>Emergency Procedures<br>Chemical Safety Final Exam<br>Learning Objectives<br>Upon successful completion of the Chemical Safety Course, students will learn:<br><br>How to recognize the hazards associated with chemical substances<br>Hazard Communication Techniques<br>Procedures for safe handling and storage of chemicals<br>How to properly fill out and read safety data sheets (formerly Material Safety Data Sheets)</div><!--end:1641228849525--><><!--begin:1641229015972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229015_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641229015972--><><!--begin:1641229221477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229221_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641229221477--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the difference between the Lab Safety and Chemical Safety courses? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Mills!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: https://csregs.com/collections/online-training/products/laboratory-safety\r\nTiffany: The Lab Safety Course Topics areHealth HazardsExposuresPhysical HazardsHazard RecognitionExposure ControlEmergency ProceduresLaboratory Safety Final Exam Learning ObjectivesUpon successful completion of the Laboratory Safety Course, students will be able to:Assist in complying with the training requirements of 29 CFR1910.1450Understand the physical and health hazards of materials commonly used in laboratoriesUnderstand methods and observations that may be used to detect the presence or release of a hazardous materialUnderstand exposure control measures\r\nTiffany: https://csregs.com/collections/online-training/products/chemical-safety-online-training\r\nTiffany: The Chemical Safety Online Training Course Topics areChemical HazardsChemical StorageUse of Safety Data Sheets (MSDS)Use of Hazard LabelsUse & HandlingEmergency ProceduresChemical Safety Final ExamLearning ObjectivesUpon successful completion of the Chemical Safety Course, students will learn:How to recognize the hazards associated with chemical substancesHazard Communication TechniquesProcedures for safe handling and storage of chemicalsHow to properly fill out and read safety data sheets (formerly Material Safety Data Sheets)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('265868374AZ', 1641229848, 1641230062, 1, 23, 9, 5, 0, 0, 0, 0, 2391, 0, 0, 0, 0, 'Tru', 'tdavis@burlesontx.com', '68.113.215.234', 'dbbc04f6ff3c9cb70bae26f27ea89cda', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-City of Burleson-cus-Online Course-_-8 hour hazwoper-cus-', 'It won\'t let me proceed to lesson 2', '<div class=\'ca\'><div class=\'info_box\'><i>It won\'t let me proceed to lesson 2</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641229851457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tru</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641229851457--><><!--begin:1641229867180--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229867_cv>:&nbsp;</b></span>I am okay</div><!--end:1641229867180--><><!--begin:1641229887793--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229887_cv>:&nbsp;</b></span>I have take Lesson 1 twice and it still won&#39;t let me proceed to lesson 2</div><!--end:1641229887793--><><!--begin:1641229894212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229894_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1641229894212--><><!--begin:1641229943431--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229943_cv>:&nbsp;</b></span>I did hover over the question box and nothing happened</div><!--end:1641229943431--><><!--begin:1641230051549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641230051_co>:&nbsp;</b></span>A drop down appears and says at least one hours needs to be spent in the course before this lesson is available.  the user still requires 13 minutes and 12 seconds more</div><!--end:1641230051549--><><!--begin:1641230062269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641230062_co>:&nbsp;</b></span>What browser are you using?</div><!--end:1641230062269--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'It won\'t let me proceed to lesson 2\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tru!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTru: I am okay\r\nTru: I have take Lesson 1 twice and it still won&#39;t let me proceed to lesson 2\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTru: I did hover over the question box and nothing happened\r\nTiffany: A drop down appears and says at least one hours needs to be spent in the course before this lesson is available.  the user still requires 13 minutes and 12 seconds more\r\nTiffany: What browser are you using?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('265947402TR', 1641308891, 1641309167, 2, 23, 24, 5, 0, 0, 0, 0, 4109, 0, 0, 0, 0, 'James Gordon', 'JIMI.GORDON@tetratech.com', '165.225.61.76', '61ddf21590dedad934dd1cf005679a42', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech-cus-', 'I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?', '<div class=\'ca\'><div class=\'info_box\'><i>I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641308893567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308893_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James Gordon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641308893567--><><!--begin:1641308911631--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641308911_cv>:&nbsp;</b></span>Frustrated to be honest</div><!--end:1641308911631--><><!--begin:1641308961252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308961_co>:&nbsp;</b></span>I apologize for the time it is taking for the certificate to arrive via US Mail</div><!--end:1641308961252--><><!--begin:1641308986303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308986_co>:&nbsp;</b></span>Please give me one moment to look you up<br></div><!--end:1641308986303--><><!--begin:1641308986284--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641308986_cv>:&nbsp;</b></span>I dont think that is what is happening, I think my corporate office is misplacing them</div><!--end:1641308986284--><><!--begin:1641309027267--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309027_cv>:&nbsp;</b></span>Twice you have mailed them. The odds that both times they never arrived since September and November, pretty low I would guess</div><!--end:1641309027267--><><!--begin:1641309049179--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309049_cv>:&nbsp;</b></span>Thats why I want my certifcate emailed to me</div><!--end:1641309049179--><><!--begin:1641309049870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309049_co>:&nbsp;</b></span>Since you are still with Tetra tech you do not need the cert release form completed.  </div><!--end:1641309049870--><><!--begin:1641309086947--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309087_cv>:&nbsp;</b></span>Oh. Okay so I just check out with the replacement certificate for $10?</div><!--end:1641309086947--><><!--begin:1641309096621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309096_co>:&nbsp;</b></span>You can complete the request for the emailed copy at: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r</a></div><!--end:1641309096621--><><!--begin:1641309110211--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309110_cv>:&nbsp;</b></span>And in 24 hours I will have it emailed to my email?</div><!--end:1641309110211--><><!--begin:1641309128456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309128_co>:&nbsp;</b></span>Yes please sure sure to use your company email address so we can confirm you are still with tetra tech.  </div><!--end:1641309128456--><><!--begin:1641309134849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309134_co>:&nbsp;</b></span>Yes within 24 hours of placing the order</div><!--end:1641309134849--><><!--begin:1641309151252--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309151_cv>:&nbsp;</b></span>Okay thank you I will do that now</div><!--end:1641309151252--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, James Gordon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames Gordon: Frustrated to be honest\r\nTiffany: I apologize for the time it is taking for the certificate to arrive via US Mail\r\nTiffany: Please give me one moment to look you up\r\nJames Gordon: I dont think that is what is happening, I think my corporate office is misplacing them\r\nJames Gordon: Twice you have mailed them. The odds that both times they never arrived since September and November, pretty low I would guess\r\nJames Gordon: Thats why I want my certifcate emailed to me\r\nTiffany: Since you are still with Tetra tech you do not need the cert release form completed.  \r\nJames Gordon: Oh. Okay so I just check out with the replacement certificate for $10?\r\nTiffany: You can complete the request for the emailed copy at: https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r\r\nJames Gordon: And in 24 hours I will have it emailed to my email?\r\nTiffany: Yes please sure sure to use your company email address so we can confirm you are still with tetra tech.  \r\nTiffany: Yes within 24 hours of placing the order\r\nJames Gordon: Okay thank you I will do that now\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('265957915Z5', 1641319422, 1641320071, 2, 23, 41, 3, 0, 0, 0, 0, 3732, 0, 0, 0, 0, 'Jennifer Monachello', 'Jennifer.Monachello@gxo.com', '74.119.111.201', '0732d5bd9bfb5353107d66eea891b542', 'Select Area of Inquiry:-_-Other-cus-Company-_-GXO-cus-', 'I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer', '<div class=\'ca\'><div class=\'info_box\'><i>I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641319426602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319426_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Monachello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641319426602--><><!--begin:1641319439211--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319439_cv>:&nbsp;</b></span>Im good thank you and you?</div><!--end:1641319439211--><><!--begin:1641319467499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319467_co>:&nbsp;</b></span>I am good as well thank you!</div><!--end:1641319467499--><><!--begin:1641319481108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319481_co>:&nbsp;</b></span>Did you want the DOT and IATA training online?</div><!--end:1641319481108--><><!--begin:1641319531677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319531_co>:&nbsp;</b></span>We do not have an IMO training </div><!--end:1641319531677--><><!--begin:1641319549998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319549_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1641319549998--><><!--begin:1641319558346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319558_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/iata-dangerous-goods-transportation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/iata-dangerous-goods-transportation</a></div><!--end:1641319558346--><><!--begin:1641319561664--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319561_cv>:&nbsp;</b></span>Yes the DOT and IATA you do not offer any courses for ocean shipping? </div><!--end:1641319561664--><><!--begin:1641319614970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319614_co>:&nbsp;</b></span>Not at this time.  I believe we do have a plan to develop it in the future.  </div><!--end:1641319614970--><><!--begin:1641319635755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319635_co>:&nbsp;</b></span>The above links I attached are for the two other courses online which include pricing.</div><!--end:1641319635755--><><!--begin:1641319645081--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319645_cv>:&nbsp;</b></span>Thank you so much </div><!--end:1641319645081--><><!--begin:1641319663618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319663_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1641319663618--><><!--begin:1641319888146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319888_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641319888146--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jennifer Monachello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJennifer Monachello: Im good thank you and you?\r\nTiffany: I am good as well thank you!\r\nTiffany: Did you want the DOT and IATA training online?\r\nTiffany: We do not have an IMO training \r\nTiffany: https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTiffany: https://csregs.com/products/iata-dangerous-goods-transportation\r\nJennifer Monachello: Yes the DOT and IATA you do not offer any courses for ocean shipping? \r\nTiffany: Not at this time.  I believe we do have a plan to develop it in the future.  \r\nTiffany: The above links I attached are for the two other courses online which include pricing.\r\nJennifer Monachello: Thank you so much \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266035188BZ', 1641396679, 1641397251, 2, 23, 26, 5, 0, 0, 5, 0, 5332, 0, 0, 0, 0, 'Matthew', 'matthew.basista13@gmail.com', '71.191.63.240', '536cbd9c355ddf69068c7612338a2795', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Arcadis-cus-', 'Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641396681792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396681_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matthew</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641396681792--><><!--begin:1641396695888--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396695_cv>:&nbsp;</b></span>Hello, doing well and you?</div><!--end:1641396695888--><><!--begin:1641396703222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396703_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1641396703222--><><!--begin:1641396736151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396736_co>:&nbsp;</b></span>I see you completed the online 40-Hour HAZWOPER on 123121.  We did send the certificate via US Mail to your company address.  </div><!--end:1641396736151--><><!--begin:1641396767057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396766_co>:&nbsp;</b></span>There is a downloadable voucher to register for the hands-on class within 6 months</div><!--end:1641396767057--><><!--begin:1641396781132--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396780_cv>:&nbsp;</b></span>I see, so my company has it. I got an email for a certificate to complete the in person part of the training</div><!--end:1641396781132--><><!--begin:1641396799237--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396798_cv>:&nbsp;</b></span>Does this mean I am able to field work or do I have to wait for the in person portion</div><!--end:1641396799237--><><!--begin:1641396929221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396929_co>:&nbsp;</b></span>The certificate may have not arrived at your company just yet since you recently completed the course. </div><!--end:1641396929221--><><!--begin:1641396945196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396945_co>:&nbsp;</b></span>But with that certificate as long as you are trained and supervised per OSHA regulations you can do field work.  </div><!--end:1641396945196--><><!--begin:1641396961273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396961_co>:&nbsp;</b></span>1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.</div><!--end:1641396961273--><><!--begin:1641397005446--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397004_cv>:&nbsp;</b></span>Okay perfect, thank you! Just so I know who to contact and let my manager know, do you know what department/address you sent the certifcate to?</div><!--end:1641397005446--><><!--begin:1641397098075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397097_co>:&nbsp;</b></span>One moment please and let me check</div><!--end:1641397098075--><><!--begin:1641397141378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397141_co>:&nbsp;</b></span>Arcadis<br>630 Plaza Dr<br>Suite 200<br>Highlands Ranch CO 80129</div><!--end:1641397141378--><><!--begin:1641397183411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397183_co>:&nbsp;</b></span>Rachell Panell is the point of contact at that location that bought the courses in bulk</div><!--end:1641397183411--><><!--begin:1641397183975--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397183_cv>:&nbsp;</b></span>okay thank you very much!</div><!--end:1641397183975--><><!--begin:1641397197782--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397197_cv>:&nbsp;</b></span>That is perfect, thank you</div><!--end:1641397197782--><><!--begin:1641397207050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397206_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641397207050--><><!--begin:1641397219014--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397218_cv>:&nbsp;</b></span>Nope that will be it, thank you and have a good day</div><!--end:1641397219014--><><!--begin:1641397239125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397239_co>:&nbsp;</b></span>Your are most welcome.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641397239125--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matthew!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatthew: Hello, doing well and you?\r\nTiffany: I am good thank you!\r\nTiffany: I see you completed the online 40-Hour HAZWOPER on 123121.  We did send the certificate via US Mail to your company address.  \r\nTiffany: There is a downloadable voucher to register for the hands-on class within 6 months\r\nMatthew: I see, so my company has it. I got an email for a certificate to complete the in person part of the training\r\nMatthew: Does this mean I am able to field work or do I have to wait for the in person portion\r\nTiffany: The certificate may have not arrived at your company just yet since you recently completed the course. \r\nTiffany: But with that certificate as long as you are trained and supervised per OSHA regulations you can do field work.  \r\nTiffany: 1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.\r\nMatthew: Okay perfect, thank you! Just so I know who to contact and let my manager know, do you know what department/address you sent the certifcate to?\r\nTiffany: One moment please and let me check\r\nTiffany: Arcadis630 Plaza DrSuite 200Highlands Ranch CO 80129\r\nTiffany: Rachell Panell is the point of contact at that location that bought the courses in bulk\r\nMatthew: okay thank you very much!\r\nMatthew: That is perfect, thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMatthew: Nope that will be it, thank you and have a good day\r\nTiffany: Your are most welcome.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2661203215A', 1641481808, 1641484336, 2, 23, 22, 4, 0, 0, 4, 0, 4722, 0, 0, 0, 0, 'Stanley Dunlavy', 'stanley_dunlavy@waters.com', '34.103.68.36', 'c11d687244dd1faee9c794fd1f97c54f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ERA, A Waters Company-cus-', 'How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641481812468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481812_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stanley Dunlavy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641481812468--><><!--begin:1641481827739--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481827_cv>:&nbsp;</b></span>I am doing well, thank you!</div><!--end:1641481827739--><><!--begin:1641481851548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481851_co>:&nbsp;</b></span>The library pass is active for one year.  Once you assign yourself a course is the course is active for 90 days</div><!--end:1641481851548--><><!--begin:1641481896792--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481896_cv>:&nbsp;</b></span>The Email message I received listed all courses on the pass that I have not completed at this time.</div><!--end:1641481896792--><><!--begin:1641481978411--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481978_cv>:&nbsp;</b></span>I attempted to take DOT HAZMAT Security Awareness.  However, the class required adobe acrobat and I could not take it.  This class is the only one that is currently active even though I cannot complete it.</div><!--end:1641481978411--><><!--begin:1641482055802--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482055_cv>:&nbsp;</b></span>My mistake, The DOT Hazmat Security Awareness required Adobe Flash.</div><!--end:1641482055802--><><!--begin:1641482163928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482163_co>:&nbsp;</b></span>I show all the courses you registered for are active until 01/20/2022</div><!--end:1641482163928--><><!--begin:1641482276122--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482276_cv>:&nbsp;</b></span>As I mentioned before, the only class that I am currently registered for is DOT Hazmat Security Awareness and I cannot complete it because it requires Adobe Flash.  Again, the email lists all courses on the pass that I have not completed.  Will I still be able to access these courses through October?</div><!--end:1641482276122--><><!--begin:1641482321917--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482322_cv>:&nbsp;</b></span>I can forward you the email message if you need it.</div><!--end:1641482321917--><><!--begin:1641482346609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482346_co>:&nbsp;</b></span>I would need to speak to management about your account as I show you are registered for all courses.  </div><!--end:1641482346609--><><!--begin:1641482361799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482361_co>:&nbsp;</b></span>You ca forward the email to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1641482361799--><><!--begin:1641482397850--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482397_cv>:&nbsp;</b></span>Okay, I will forward you the message.  Thank you!</div><!--end:1641482397850--><><!--begin:1641482790859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482790_co>:&nbsp;</b></span>Once I get the email I will look into the library pass course situation and get back with you once I have information.  </div><!--end:1641482790859--><><!--begin:1641483229382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641483229_co>:&nbsp;</b></span>Is there anything else I can assist you with in the mean time?</div><!--end:1641483229382--><><!--begin:1641484334006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641484333_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641484334006--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stanley Dunlavy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStanley Dunlavy: I am doing well, thank you!\r\nTiffany: The library pass is active for one year.  Once you assign yourself a course is the course is active for 90 days\r\nStanley Dunlavy: The Email message I received listed all courses on the pass that I have not completed at this time.\r\nStanley Dunlavy: I attempted to take DOT HAZMAT Security Awareness.  However, the class required adobe acrobat and I could not take it.  This class is the only one that is currently active even though I cannot complete it.\r\nStanley Dunlavy: My mistake, The DOT Hazmat Security Awareness required Adobe Flash.\r\nTiffany: I show all the courses you registered for are active until 01/20/2022\r\nStanley Dunlavy: As I mentioned before, the only class that I am currently registered for is DOT Hazmat Security Awareness and I cannot complete it because it requires Adobe Flash.  Again, the email lists all courses on the pass that I have not completed.  Will I still be able to access these courses through October?\r\nStanley Dunlavy: I can forward you the email message if you need it.\r\nTiffany: I would need to speak to management about your account as I show you are registered for all courses.  \r\nTiffany: You ca forward the email to mailto:customerservice@csregs.com\r\nStanley Dunlavy: Okay, I will forward you the message.  Thank you!\r\nTiffany: Once I get the email I will look into the library pass course situation and get back with you once I have information.  \r\nTiffany: Is there anything else I can assist you with in the mean time?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2661204767Q', 1641481983, 1641482425, 2, 23, 42, 6, 0, 0, 0, 0, 4135, 0, 0, 0, 0, 'Rosemary Guardado', 'RGuardado@dawsonohana.com', '73.12.22.145', '11b042e1f2509ae06f6ce47273a2269e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Dawson-cus-', 'Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641481985438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481985_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rosemary Guardado</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641481985438--><><!--begin:1641481996625--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641481996_cv>:&nbsp;</b></span>I am doing well</div><!--end:1641481996625--><><!--begin:1641482015656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482015_co>:&nbsp;</b></span>As of right now the class is still scheduled to be held.  </div><!--end:1641482015656--><><!--begin:1641482049553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482049_co>:&nbsp;</b></span>If it does cancel we will be reaching out to each student with notification phone call and email</div><!--end:1641482049553--><><!--begin:1641482098167--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482097_cv>:&nbsp;</b></span>Okay. If a cancellation does occur would the call be in the evening or early morning? </div><!--end:1641482098167--><><!--begin:1641482140169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482140_co>:&nbsp;</b></span>It would be made once the decision is made by management so I can not tell you a time of day.</div><!--end:1641482140169--><><!--begin:1641482199041--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482198_cv>:&nbsp;</b></span>Okay, thank you for your help. </div><!--end:1641482199041--><><!--begin:1641482228896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482228_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with? </div><!--end:1641482228896--><><!--begin:1641482268006--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482267_cv>:&nbsp;</b></span>The cancellation fee won&#39;t apply if management decides to cancel the class due to inclement weather? </div><!--end:1641482268006--><><!--begin:1641482274651--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482274_cv>:&nbsp;</b></span>I just want to make sure. </div><!--end:1641482274651--><><!--begin:1641482301817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482301_co>:&nbsp;</b></span>If we cancel the class no the reschedule fee does not apply. </div><!--end:1641482301817--><><!--begin:1641482321204--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482320_cv>:&nbsp;</b></span>Okay, that is all the questions that I have. </div><!--end:1641482321204--><><!--begin:1641482377283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482377_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1641482377283--><><!--begin:1641482389387--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482388_cv>:&nbsp;</b></span>No that is all. Thank you</div><!--end:1641482389387--><><!--begin:1641482413978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482413_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641482413978--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rosemary Guardado!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRosemary Guardado: I am doing well\r\nTiffany: As of right now the class is still scheduled to be held.  \r\nTiffany: If it does cancel we will be reaching out to each student with notification phone call and email\r\nRosemary Guardado: Okay. If a cancellation does occur would the call be in the evening or early morning? \r\nTiffany: It would be made once the decision is made by management so I can not tell you a time of day.\r\nRosemary Guardado: Okay, thank you for your help. \r\nTiffany: Of course! Is there anything else I can assist you with? \r\nRosemary Guardado: The cancellation fee won&#39;t apply if management decides to cancel the class due to inclement weather? \r\nRosemary Guardado: I just want to make sure. \r\nTiffany: If we cancel the class no the reschedule fee does not apply. \r\nRosemary Guardado: Okay, that is all the questions that I have. \r\nTiffany: Is there anything else I can assist you with?\r\nRosemary Guardado: No that is all. Thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('266210515AA', 1641571993, 1641573242, 2, 23, 12, 10, 0, 0, 0, 0, 5393, 0, 0, 0, 0, 'Dennis Schilly', 'dennis.schilly@gmail.com', '72.1.111.65', 'bac0fb855b542e2f12046df93438a49e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641571997825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641571997_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dennis Schilly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641571997825--><><!--begin:1641572066270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572066_co>:&nbsp;</b></span>One moment please while I look it up</div><!--end:1641572066270--><><!--begin:1641572140771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572140_co>:&nbsp;</b></span>I see you registered with a home address.  Are you still with the ERM office located at 555 17th Street Suite 1700 Denver, CO 80202 ?</div><!--end:1641572140771--><><!--begin:1641572224212--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572224_cv>:&nbsp;</b></span>I am still with ERM but our denver office has moved</div><!--end:1641572224212--><><!--begin:1641572283861--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572283_cv>:&nbsp;</b></span>Is there an issue with using my home address</div><!--end:1641572283861--><><!--begin:1641572326665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572326_co>:&nbsp;</b></span>We have to put the registrations under the company account the student is associated with.</div><!--end:1641572326665--><><!--begin:1641572328665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572328_co>:&nbsp;</b></span>Can you provide me with an updated office address to update the company account to?</div><!--end:1641572328665--><><!--begin:1641572365017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572364_co>:&nbsp;</b></span>We send all certificates via US Mail to the company address once a student completes the online training courses</div><!--end:1641572365017--><><!--begin:1641572373371--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572373_cv>:&nbsp;</b></span>1200 17th Street | Floor 10 | Denver, Colorado | 80202-7162</div><!--end:1641572373371--><><!--begin:1641572519617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572519_co>:&nbsp;</b></span>Thank you I will update the account.  I will add the new course into your existing training account which has the username of <a href=\'mailto:dennis.schilly@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dennis.schilly@erm.com</a></div><!--end:1641572519617--><><!--begin:1641572549677--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572549_cv>:&nbsp;</b></span>ok, so do I have an account</div><!--end:1641572549677--><><!--begin:1641572559429--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572559_cv>:&nbsp;</b></span>under my erm company</div><!--end:1641572559429--><><!--begin:1641572581831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572581_co>:&nbsp;</b></span>Yes.  You completed the DOT online almost two years ago.</div><!--end:1641572581831--><><!--begin:1641572598515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572598_co>:&nbsp;</b></span>Do you want me to send you a password reset email?</div><!--end:1641572598515--><><!--begin:1641572612035--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572612_cv>:&nbsp;</b></span>yes, please</div><!--end:1641572612035--><><!--begin:1641572627396--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572627_cv>:&nbsp;</b></span>it did not show an account under that email</div><!--end:1641572627396--><><!--begin:1641572682066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572681_co>:&nbsp;</b></span>Just sent the email to reset your password it went to <a href=\'mailto:dennis.schilly@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dennis.schilly@erm.com</a></div><!--end:1641572682066--><><!--begin:1641572739501--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572739_cv>:&nbsp;</b></span>Now it lets me log in under my erm email - weird -</div><!--end:1641572739501--><><!--begin:1641572858431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572858_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1641572858431--><><!--begin:1641572987666--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572987_cv>:&nbsp;</b></span>nope I am good</div><!--end:1641572987666--><><!--begin:1641573023168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641573023_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641573023168--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dennis Schilly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look it up\r\nTiffany: I see you registered with a home address.  Are you still with the ERM office located at 555 17th Street Suite 1700 Denver, CO 80202 ?\r\nDennis Schilly: I am still with ERM but our denver office has moved\r\nDennis Schilly: Is there an issue with using my home address\r\nTiffany: We have to put the registrations under the company account the student is associated with.\r\nTiffany: Can you provide me with an updated office address to update the company account to?\r\nTiffany: We send all certificates via US Mail to the company address once a student completes the online training courses\r\nDennis Schilly: 1200 17th Street | Floor 10 | Denver, Colorado | 80202-7162\r\nTiffany: Thank you I will update the account.  I will add the new course into your existing training account which has the username of mailto:dennis.schilly@erm.com\r\nDennis Schilly: ok, so do I have an account\r\nDennis Schilly: under my erm company\r\nTiffany: Yes.  You completed the DOT online almost two years ago.\r\nTiffany: Do you want me to send you a password reset email?\r\nDennis Schilly: yes, please\r\nDennis Schilly: it did not show an account under that email\r\nTiffany: Just sent the email to reset your password it went to mailto:dennis.schilly@erm.com\r\nDennis Schilly: Now it lets me log in under my erm email - weird -\r\nTiffany: Is there anything else I can assist you with today?\r\nDennis Schilly: nope I am good\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2664771049R', 1641838597, 1641839231, 2, 23, 28, 6, 0, 0, 0, 0, 2771, 0, 0, 0, 0, 'Dwight', 'dwight.seal@ncagr.gov', '199.90.92.4', '0d18a03992a184544c10c4ca4a88e6b7', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-NCDA-cus-', 'The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?', '<div class=\'ca\'><div class=\'info_box\'><i>The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641838599197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838599_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dwight</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641838599197--><><!--begin:1641838609940--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838610_cv>:&nbsp;</b></span>good</div><!--end:1641838609940--><><!--begin:1641838625595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838625_co>:&nbsp;</b></span>That class is scheduled pending confirmation at this time.  </div><!--end:1641838625595--><><!--begin:1641838647139--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838647_cv>:&nbsp;</b></span>when will it be confirmed</div><!--end:1641838647139--><><!--begin:1641838671202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838671_co>:&nbsp;</b></span>The final class determination will be made on Friday 01/14/22.  </div><!--end:1641838671202--><><!--begin:1641838753190--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838753_cv>:&nbsp;</b></span>ok I have two employees registered and hotel rooms.  I just wanted to have options.  Can you disclose the number of people registered for this class?</div><!--end:1641838753190--><><!--begin:1641838885546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838885_co>:&nbsp;</b></span>I actually see 3 students registered with your company</div><!--end:1641838885546--><><!--begin:1641838918629--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838918_cv>:&nbsp;</b></span>yes but are there others.  I figured 3 would not make the class</div><!--end:1641838918629--><><!--begin:1641839082715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641839082_co>:&nbsp;</b></span>Your three are the only ones registered at this time.  But we may get more this week, I am not sure of a minimum number needed but yes I think a couple more would definitely confirm the class.  We will just need to wait until Friday to see managements final decision.</div><!--end:1641839082715--><><!--begin:1641839231514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641839231_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641839231514--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dwight!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDwight: good\r\nTiffany: That class is scheduled pending confirmation at this time.  \r\nDwight: when will it be confirmed\r\nTiffany: The final class determination will be made on Friday 01/14/22.  \r\nDwight: ok I have two employees registered and hotel rooms.  I just wanted to have options.  Can you disclose the number of people registered for this class?\r\nTiffany: I actually see 3 students registered with your company\r\nDwight: yes but are there others.  I figured 3 would not make the class\r\nTiffany: Your three are the only ones registered at this time.  But we may get more this week, I am not sure of a minimum number needed but yes I think a couple more would definitely confirm the class.  We will just need to wait until Friday to see managements final decision.\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('266558168YZ', 1641919662, 1641919896, 2, 23, 28, 5, 0, 0, 0, 0, 2295, 0, 0, 0, 0, 'Larissa', 'larissa.sleeper@arcadis.com', '73.37.28.98', '7c8e9335d60458a645a91d72d889ff0c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641919664758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919664_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Larissa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641919664758--><><!--begin:1641919691160--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919691_cv>:&nbsp;</b></span>Doing well, just trying to find available in person classes!</div><!--end:1641919691160--><><!--begin:1641919746889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919746_co>:&nbsp;</b></span>I will send you an email with a link to the website which can be used as a reference for when the hands-on classes ae scheduled</div><!--end:1641919746889--><><!--begin:1641919772107--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919772_cv>:&nbsp;</b></span>awesome, will it show me multiple locations (i.e. Portland, Seattle, etc.)?</div><!--end:1641919772107--><><!--begin:1641919793058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919793_co>:&nbsp;</b></span>Yes it will show all locations and dates scheduled for 90 days out</div><!--end:1641919793058--><><!--begin:1641919801068--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919801_cv>:&nbsp;</b></span>Great, thank you!</div><!--end:1641919801068--><><!--begin:1641919833795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919833_co>:&nbsp;</b></span>Just sent! Is there anything else I can assist you with today? </div><!--end:1641919833795--><><!--begin:1641919866519--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919866_cv>:&nbsp;</b></span>Nope, that was it. I&#39;ll check back if I don&#39;t get the email for some reason! Thanks for your help.</div><!--end:1641919866519--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Larissa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLarissa: Doing well, just trying to find available in person classes!\r\nTiffany: I will send you an email with a link to the website which can be used as a reference for when the hands-on classes ae scheduled\r\nLarissa: awesome, will it show me multiple locations (i.e. Portland, Seattle, etc.)?\r\nTiffany: Yes it will show all locations and dates scheduled for 90 days out\r\nLarissa: Great, thank you!\r\nTiffany: Just sent! Is there anything else I can assist you with today? \r\nLarissa: Nope, that was it. I&#39;ll check back if I don&#39;t get the email for some reason! Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('266636535NX', 1641998015, 1641999199, 2, 23, 14, 10, 0, 0, 0, 0, 6045, 0, 0, 0, 0, 'Emily Crampe', 'emily.crampe@wsp.com', '24.34.107.121', '41188d3d78072191463eb6c956d4b9c7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641998019374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998019_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily Crampe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641998019374--><><!--begin:1641998031561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998031_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1641998031561--><><!--begin:1641998190851--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998190_cv>:&nbsp;</b></span>Okay, sounds good. So the hybrid version is more for if you definitely need a certificate of completion within a week, whereas the standard version is better if you have some flexibility? Will the hybrid version end up giving you 48 hours of training, since there is more online material?</div><!--end:1641998190851--><><!--begin:1641998340467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998340_co>:&nbsp;</b></span>The hybrid is more flexible as far as the hands-on training portion requirement goes as you have 6 months after completing the online portion.</div><!--end:1641998340467--><><!--begin:1641998375372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998375_co>:&nbsp;</b></span>Whereas the Standard version you have to completed the FULL course within 90 days so you may have to travel to complete your hands-on class within that time frame.  </div><!--end:1641998375372--><><!--begin:1641998408348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998408_co>:&nbsp;</b></span>Where are you located so I can tell you if your area is somewhere we hold hands-on classes more often then not?</div><!--end:1641998408348--><><!--begin:1641998498135--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998498_cv>:&nbsp;</b></span>Okay! I am living in New Hampshire. I saw that you teach an in-person course in Malden, Massachusetts. Is that the only location in New England?</div><!--end:1641998498135--><><!--begin:1641998586156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998586_co>:&nbsp;</b></span>That is the only location in Massachusetts but we have a location in Windsor Locks, CT</div><!--end:1641998586156--><><!--begin:1641998775479--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998775_cv>:&nbsp;</b></span>Do you have an idea of the availability of courses at the MA location? Would it be realistic to expect to get into the hands-on 8 hour portion in MA in February at some point?</div><!--end:1641998775479--><><!--begin:1641998827377--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998827_cv>:&nbsp;</b></span>I guess might as well do the hybrid version just in case, since I will have a few more months to find a class?</div><!--end:1641998827377--><><!--begin:1641998899272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998899_co>:&nbsp;</b></span>We do hold the hands-on classes at the same time as our 8-HouR HAZWOPER classes so you can use the following link as a reference for when the hands-on classes are scheduled.  These classes are pending until we have enough registrations so some may be cancelled. <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1641998899272--><><!--begin:1641998985280--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998985_cv>:&nbsp;</b></span>Great - thank you that&#39;s helpful</div><!--end:1641998985280--><><!--begin:1641999028132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641999028_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641999028132--><><!--begin:1641999050682--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641999050_cv>:&nbsp;</b></span>No, the difference between the classes was my only question</div><!--end:1641999050682--><><!--begin:1641999060493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641999060_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641999060493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily Crampe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nEmily Crampe: Okay, sounds good. So the hybrid version is more for if you definitely need a certificate of completion within a week, whereas the standard version is better if you have some flexibility? Will the hybrid version end up giving you 48 hours of training, since there is more online material?\r\nTiffany: The hybrid is more flexible as far as the hands-on training portion requirement goes as you have 6 months after completing the online portion.\r\nTiffany: Whereas the Standard version you have to completed the FULL course within 90 days so you may have to travel to complete your hands-on class within that time frame.  \r\nTiffany: Where are you located so I can tell you if your area is somewhere we hold hands-on classes more often then not?\r\nEmily Crampe: Okay! I am living in New Hampshire. I saw that you teach an in-person course in Malden, Massachusetts. Is that the only location in New England?\r\nTiffany: That is the only location in Massachusetts but we have a location in Windsor Locks, CT\r\nEmily Crampe: Do you have an idea of the availability of courses at the MA location? Would it be realistic to expect to get into the hands-on 8 hour portion in MA in February at some point?\r\nEmily Crampe: I guess might as well do the hybrid version just in case, since I will have a few more months to find a class?\r\nTiffany: We do hold the hands-on classes at the same time as our 8-HouR HAZWOPER classes so you can use the following link as a reference for when the hands-on classes are scheduled.  These classes are pending until we have enough registrations so some may be cancelled. https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nEmily Crampe: Great - thank you that&#39;s helpful\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nEmily Crampe: No, the difference between the classes was my only question\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266812151TT', 1642173639, 1642174295, 2, 23, 23, 5, 0, 0, 0, 0, 3876, 0, 0, 0, 0, 'Matt Prezioso', 'matt.prezioso@gmail.com', '38.34.111.135', '78c4e1a9b42411a1ad8a2089b1a0edc2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.', '<div class=\'ca\'><div class=\'info_box\'><i>We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642173642018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt Prezioso</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642173642018--><><!--begin:1642173661428--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173661_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m well, thank you. How are you?</div><!--end:1642173661428--><><!--begin:1642173691097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173691_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1642173691097--><><!--begin:1642173789313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173789_co>:&nbsp;</b></span>To be sure I am clear I am understanding what you need, you have 10 people to complete the 40-Hour HAZWOPER.  DO you want the staff completing the online course and then the last day only in a classroom or do you want them to attend the 4-10 hour days in one of our classrooms or possibly onsite at one of your locations</div><!--end:1642173789313--><><!--begin:1642173813388--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173813_cv>:&nbsp;</b></span>online for 32 and onsite for 8</div><!--end:1642173813388--><><!--begin:1642173842458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173842_co>:&nbsp;</b></span>You can use the following link for reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1642173842458--><><!--begin:1642173865130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173865_co>:&nbsp;</b></span>Please remember all seminar classes are scheduled pending confirmation</div><!--end:1642173865130--><><!--begin:1642173915498--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173916_cv>:&nbsp;</b></span>Great, thanks a lot. I&#39;ll coordinate with our group and reach out if I need help with the signups.</div><!--end:1642173915498--><><!--begin:1642173989508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173989_co>:&nbsp;</b></span>Sounds wonderful.  I will send you an email in the mean time with some information and links to assist as needed.</div><!--end:1642173989508--><><!--begin:1642174005033--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642174005_cv>:&nbsp;</b></span>thanks a lot!</div><!--end:1642174005033--><><!--begin:1642174047781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642174047_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1642174047781--><><!--begin:1642174080718--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642174080_cv>:&nbsp;</b></span>That&#39;s all. thanks!</div><!--end:1642174080718--><><!--begin:1642174120792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642174120_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1642174120792--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt Prezioso!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt Prezioso: Hi Tiffany, I&#39;m well, thank you. How are you?\r\nTiffany: I am doing good thank you!\r\nTiffany: To be sure I am clear I am understanding what you need, you have 10 people to complete the 40-Hour HAZWOPER.  DO you want the staff completing the online course and then the last day only in a classroom or do you want them to attend the 4-10 hour days in one of our classrooms or possibly onsite at one of your locations\r\nMatt Prezioso: online for 32 and onsite for 8\r\nTiffany: You can use the following link for reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Please remember all seminar classes are scheduled pending confirmation\r\nMatt Prezioso: Great, thanks a lot. I&#39;ll coordinate with our group and reach out if I need help with the signups.\r\nTiffany: Sounds wonderful.  I will send you an email in the mean time with some information and links to assist as needed.\r\nMatt Prezioso: thanks a lot!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nMatt Prezioso: That&#39;s all. thanks!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266832599NY', 1642194092, 1642194360, 2, 23, 27, 6, 0, 0, 0, 0, 3880, 0, 0, 0, 0, 'Dennis Schilly', 'dennis.schilly@erm.com', '72.1.111.65', '66d24fb3bbf64e96a8a96a29ff6f9440', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-ERM-cus-', 'I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642194093879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194093_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dennis Schilly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642194093879--><><!--begin:1642194101439--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194101_cv>:&nbsp;</b></span>good and you</div><!--end:1642194101439--><><!--begin:1642194119805--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194119_cv>:&nbsp;</b></span>can we change the mailing address</div><!--end:1642194119805--><><!--begin:1642194125488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194125_co>:&nbsp;</b></span>I am good thank you</div><!--end:1642194125488--><><!--begin:1642194158312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194158_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. We can not update the company address to a home address. </div><!--end:1642194158312--><><!--begin:1642194181923--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194182_cv>:&nbsp;</b></span>even if the office is closed</div><!--end:1642194181923--><><!--begin:1642194198470--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194198_cv>:&nbsp;</b></span>how do i get the certificate the</div><!--end:1642194198470--><><!--begin:1642194199931--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194200_cv>:&nbsp;</b></span>then</div><!--end:1642194199931--><><!--begin:1642194226532--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194226_cv>:&nbsp;</b></span>can I talk to someone who can make these changes</div><!--end:1642194226532--><><!--begin:1642194300139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194300_co>:&nbsp;</b></span>We do not have any managers available over this chat function.  You are more then welcome to call our office and ask to speak to a manager. <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1642194300139--><><!--begin:1642194303078--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194303_cv>:&nbsp;</b></span>Are you there</div><!--end:1642194303078--><><!--begin:1642194310982--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194311_cv>:&nbsp;</b></span>thank you</div><!--end:1642194310982--><><!--begin:1642194333792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194333_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1642194333792--><><!--begin:1642194346126--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194346_cv>:&nbsp;</b></span>Nope -</div><!--end:1642194346126--><><!--begin:1642194353296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194353_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1642194353296--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Dennis Schilly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDennis Schilly: good and you\r\nDennis Schilly: can we change the mailing address\r\nTiffany: I am good thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. We can not update the company address to a home address. \r\nDennis Schilly: even if the office is closed\r\nDennis Schilly: how do i get the certificate the\r\nDennis Schilly: then\r\nDennis Schilly: can I talk to someone who can make these changes\r\nTiffany: We do not have any managers available over this chat function.  You are more then welcome to call our office and ask to speak to a manager. tel:8007112706 ext 1\r\nDennis Schilly: Are you there\r\nDennis Schilly: thank you\r\nTiffany: Is there anything else I can assist you with at this time?\r\nDennis Schilly: Nope -\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');

INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('267776568YT', 1643138076, 1643139583, 2, 23, 43, 6, 0, 0, 5, 0, 7565, 0, 0, 0, 0, 'William David Robinson', 'david.robinson3@woodplc.com', '12.129.64.197', '6fa07cd142609c9cbc7ad9da5a3d4d40', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Wood PLC-cus-', 'Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643138078048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138078_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William David Robinson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643138078048--><><!--begin:1643138115767--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138116_cv>:&nbsp;</b></span>Doing well, and you?</div><!--end:1643138115767--><><!--begin:1643138127656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138127_co>:&nbsp;</b></span>I am good thank you</div><!--end:1643138127656--><><!--begin:1643138140127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138140_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1643138140127--><><!--begin:1643138186176--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138186_cv>:&nbsp;</b></span>Okay, good deal. I am still employed at the company.  I will use the first link. Thank you!</div><!--end:1643138186176--><><!--begin:1643138226219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138226_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643138226219--><><!--begin:1643138274154--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138274_cv>:&nbsp;</b></span>I have clicked the first link that was sent, but I am not seeing anything on the associated page that allows me to make the request. </div><!--end:1643138274154--><><!--begin:1643138388917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138388_co>:&nbsp;</b></span>Try this one</div><!--end:1643138388917--><><!--begin:1643138389510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138389_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r</a></div><!--end:1643138389510--><><!--begin:1643138788821--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138788_cv>:&nbsp;</b></span>Thanks! I believe I will need to fill out a release form.  Do i send that to the <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> address?</div><!--end:1643138788821--><><!--begin:1643138808553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138808_co>:&nbsp;</b></span>You only need to fill out the release form if you are no longer with the company</div><!--end:1643138808553--><><!--begin:1643138836867--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138836_cv>:&nbsp;</b></span>Oh okay.  So just add the replacement cert to my cart with my name attached to it and order?</div><!--end:1643138836867--><><!--begin:1643138870969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138870_co>:&nbsp;</b></span>Yes and then I will get you the  Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate</div><!--end:1643138870969--><><!--begin:1643138899881--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643138900_cv>:&nbsp;</b></span>Awesome!  About to place the order for mailed and digital copies now. </div><!--end:1643138899881--><><!--begin:1643138945674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643138945_co>:&nbsp;</b></span>When we mail a copy it goes to the company address on file is that okay?</div><!--end:1643138945674--><><!--begin:1643139012185--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139012_cv>:&nbsp;</b></span>Is the address 985 Madison Ave Suite 2C Madison, MS?</div><!--end:1643139012185--><><!--begin:1643139020392--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139020_cv>:&nbsp;</b></span>986*</div><!--end:1643139020392--><><!--begin:1643139160399--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139160_cv>:&nbsp;</b></span>Either way it&#39;s fine. As long as the digital version comes to my email (<a href=\'mailto:david.robinson3@woodplc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>david.robinson3@woodplc.com</a>). </div><!--end:1643139160399--><><!--begin:1643139183500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139183_co>:&nbsp;</b></span>Yes that is the correct address</div><!--end:1643139183500--><><!--begin:1643139195139--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139195_cv>:&nbsp;</b></span>Awesome! Placing order now</div><!--end:1643139195139--><><!--begin:1643139204163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139204_co>:&nbsp;</b></span>Sounds good!</div><!--end:1643139204163--><><!--begin:1643139407892--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139408_cv>:&nbsp;</b></span>Order placed.  Thank you so much for your help!</div><!--end:1643139407892--><><!--begin:1643139436307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139436_co>:&nbsp;</b></span>My pleasure! Is there anything else you need before I let you go? </div><!--end:1643139436307--><><!--begin:1643139467415--><div class=\'cv\'><span class=\'notranslate\'><b>William David Robinson<timestamp_1643139467_cv>:&nbsp;</b></span>I think I am good now! Thanks again and have a good day!</div><!--end:1643139467415--><><!--begin:1643139561564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139561_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643139561564--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,  I cannot find my Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate.  Can I have a replacement sent to me? What would the cost of this be? \r\nTiffany has joined the chat.\r\nTiffany: Hi, William David Robinson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam David Robinson: Doing well, and you?\r\nTiffany: I am good thank you\r\nTiffany: There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nWilliam David Robinson: Okay, good deal. I am still employed at the company.  I will use the first link. Thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nWilliam David Robinson: I have clicked the first link that was sent, but I am not seeing anything on the associated page that allows me to make the request. \r\nTiffany: Try this one\r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=7e48c653f&_ss=r\r\nWilliam David Robinson: Thanks! I believe I will need to fill out a release form.  Do i send that to the mailto:customerservice@csregs.com address?\r\nTiffany: You only need to fill out the release form if you are no longer with the company\r\nWilliam David Robinson: Oh okay.  So just add the replacement cert to my cart with my name attached to it and order?\r\nTiffany: Yes and then I will get you the  Aug 02, 2021 HAZWOPER 8-HR Refresher Certificate\r\nWilliam David Robinson: Awesome!  About to place the order for mailed and digital copies now. \r\nTiffany: When we mail a copy it goes to the company address on file is that okay?\r\nWilliam David Robinson: Is the address 985 Madison Ave Suite 2C Madison, MS?\r\nWilliam David Robinson: 986*\r\nWilliam David Robinson: Either way it&#39;s fine. As long as the digital version comes to my email (mailto:david.robinson3@woodplc.com). \r\nTiffany: Yes that is the correct address\r\nWilliam David Robinson: Awesome! Placing order now\r\nTiffany: Sounds good!\r\nWilliam David Robinson: Order placed.  Thank you so much for your help!\r\nTiffany: My pleasure! Is there anything else you need before I let you go? \r\nWilliam David Robinson: I think I am good now! Thanks again and have a good day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267778119WV', 1643139628, 1643140380, 2, 23, 43, 7, 0, 0, 5, 0, 4300, 245, 0, 0, 0, 'Dan Surber', 'danny.surber@us.af.mil', '174.211.192.130', '758f6f7bd4a0d0a895cc8e71eedc8b1f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-325 CES/CEIEC-cus-', 'I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil', '<div class=\'ca\'><div class=\'info_box\'><i>I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643139632367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139632_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dan Surber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643139632367--><><!--begin:1643139651242--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643139651_cv>:&nbsp;</b></span>I&#39;m well.</div><!--end:1643139651242--><><!--begin:1643139661812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139661_co>:&nbsp;</b></span>One moment please while I look up the order</div><!--end:1643139661812--><><!--begin:1643139764757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139764_co>:&nbsp;</b></span>I have sent a course invite to the student at: <a href=\'mailto:jennifer.brown.69@us.af.mil\' target=\'_blank\' rel=\'noopener noreferrer\'>jennifer.brown.69@us.af.mil</a></div><!--end:1643139764757--><><!--begin:1643139788750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139788_co>:&nbsp;</b></span>She will need to finish setting up her account and then she will be redirected to start the course.  </div><!--end:1643139788750--><><!--begin:1643139857517--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643139857_cv>:&nbsp;</b></span>I&#39;m a little confused. I&#39;m paying so I thought I needed the account.</div><!--end:1643139857517--><><!--begin:1643139956122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643139956_co>:&nbsp;</b></span>As the order creator you are able to have a group manager account in the learning management system but each student needs their own training account to track training history and for issuing certificates.  </div><!--end:1643139956122--><><!--begin:1643140063972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140063_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1643140063972--><><!--begin:1643140193251--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140193_cv>:&nbsp;</b></span>Okay, I tried to login with my old account but your system didn&#39;t recognize my email. Would it have dropped off your system for inactivity? I used the guest feature instead of creating a new account.</div><!--end:1643140193251--><><!--begin:1643140245704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140245_co>:&nbsp;</b></span>I do not see you having an account.  We have a new LMS since end of 2018 did you create one since then?</div><!--end:1643140245704--><><!--begin:1643140280088--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140280_cv>:&nbsp;</b></span>It was probably before 2018.</div><!--end:1643140280088--><><!--begin:1643140304460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140304_co>:&nbsp;</b></span>No worries you can still create a group manager account if you want to use the email you received after ording the course</div><!--end:1643140304460--><><!--begin:1643140340313--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140340_cv>:&nbsp;</b></span>Okay, Thanks!</div><!--end:1643140340313--><><!--begin:1643140352096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643140352_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643140352096--><><!--begin:1643140371816--><div class=\'cv\'><span class=\'notranslate\'><b>Dan Surber<timestamp_1643140372_cv>:&nbsp;</b></span>You as well!</div><!--end:1643140371816--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to get Order #15746 transferred to Jennifer Brown.\r\nEmail:jennifer.brown.69@us.af.mil\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dan Surber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDan Surber: I&#39;m well.\r\nTiffany: One moment please while I look up the order\r\nTiffany: I have sent a course invite to the student at: mailto:jennifer.brown.69@us.af.mil\r\nTiffany: She will need to finish setting up her account and then she will be redirected to start the course.  \r\nDan Surber: I&#39;m a little confused. I&#39;m paying so I thought I needed the account.\r\nTiffany: As the order creator you are able to have a group manager account in the learning management system but each student needs their own training account to track training history and for issuing certificates.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDan Surber: Okay, I tried to login with my old account but your system didn&#39;t recognize my email. Would it have dropped off your system for inactivity? I used the guest feature instead of creating a new account.\r\nTiffany: I do not see you having an account.  We have a new LMS since end of 2018 did you create one since then?\r\nDan Surber: It was probably before 2018.\r\nTiffany: No worries you can still create a group manager account if you want to use the email you received after ording the course\r\nDan Surber: Okay, Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDan Surber: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267845454Q3', 1643206927, 1643208669, 2, 23, 7, 4, 0, 0, 0, 0, 4994, 0, 0, 0, 0, 'Brendan', 'blennon@golder.com', '64.30.86.48', '7fc29284b95ce772100cc5a5907955f8', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Golder-cus-', 'Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643206931310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643206931_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brendan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643206931310--><><!--begin:1643206948528--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643206948_cv>:&nbsp;</b></span>Doing OK</div><!--end:1643206948528--><><!--begin:1643206960590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643206960_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1643206960590--><><!--begin:1643207082349--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207082_cv>:&nbsp;</b></span>So, do you offer the classroom portion, where do they go for that? (we are near Manchester, NH)</div><!--end:1643207082349--><><!--begin:1643207128628--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207128_cv>:&nbsp;</b></span>and if the hybrid approach is taken, is the hands-on training through you, or jsut general &quot;hands-on&quot; in the field with oversight.</div><!--end:1643207128628--><><!--begin:1643207153501--><div class=\'cv\'><span class=\'notranslate\'><b>Brendan<timestamp_1643207153_cv>:&nbsp;</b></span>I recall there being a requirement to work under supervision for a short period of time as well</div><!--end:1643207153501--><><!--begin:1643207182806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207182_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br> <br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br> <br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1643207182806--><><!--begin:1643207251766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207251_co>:&nbsp;</b></span>You are not required to complete the hands-on portion with us for the hybrid course as long as you have it completed and properly documented per OSHA regulations   </div><!--end:1643207251766--><><!--begin:1643207288322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207288_co>:&nbsp;</b></span>Here is the regulation:</div><!--end:1643207288322--><><!--begin:1643207289150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643207289_co>:&nbsp;</b></span>1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.</div><!--end:1643207289150--><><!--begin:1643208668961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643208668_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643208668961--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi - I am looking to sign up a new emplyee, and would like some clarification on the 40hr online/hybrid optios. Do they all have the hands-on/clarssroom requirement?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brendan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrendan: Doing OK\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nBrendan: So, do you offer the classroom portion, where do they go for that? (we are near Manchester, NH)\r\nBrendan: and if the hybrid approach is taken, is the hands-on training through you, or jsut general &quot;hands-on&quot; in the field with oversight.\r\nBrendan: I recall there being a requirement to work under supervision for a short period of time as well\r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nTiffany: You are not required to complete the hands-on portion with us for the hybrid course as long as you have it completed and properly documented per OSHA regulations   \r\nTiffany: Here is the regulation:\r\nTiffany: 1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267848514R9', 1643210010, 1643210362, 2, 23, 31, 11, 0, 0, 5, 0, 4175, 0, 0, 0, 0, 'Audrey Ragle', 'audreyragle@gmail.com', '71.172.250.82', '0590a64d3e8ece235f565a2558042679', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-JM Sorge-cus-', 'Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643210013247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Audrey Ragle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643210013247--><><!--begin:1643210022980--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210023_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m well thanks</div><!--end:1643210022980--><><!--begin:1643210120495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210120_co>:&nbsp;</b></span>That class needed a couple more students so management decided to hold off on the official decision until today.  So you will be hearing from us this afternoon at the latest.  You can call our corporate office with any questions <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1 as we lease all other locations and do not have phone lines to them.   </div><!--end:1643210120495--><><!--begin:1643210162961--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210163_cv>:&nbsp;</b></span>Will I hear from them regardless of the decision?</div><!--end:1643210162961--><><!--begin:1643210254069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210254_co>:&nbsp;</b></span>Yes we will reach out whether the class is confirmed or cancelled.  </div><!--end:1643210254069--><><!--begin:1643210262376--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210262_cv>:&nbsp;</b></span>Excellent, thanks for your help!</div><!--end:1643210262376--><><!--begin:1643210263477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210263_co>:&nbsp;</b></span>Is <a href=\'tel:9082180066\' target=\'_blank\' rel=\'noopener noreferrer\'>908) 218-0066</a> the best number to reach you at?</div><!--end:1643210263477--><><!--begin:1643210277218--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210277_cv>:&nbsp;</b></span>No, my cell is preferred. <a href=\'tel:7325399792\' target=\'_blank\' rel=\'noopener noreferrer\'>732-539-9792</a></div><!--end:1643210277218--><><!--begin:1643210293901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210293_co>:&nbsp;</b></span>Alrighty I will update that to your main contact number</div><!--end:1643210293901--><><!--begin:1643210304968--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210305_cv>:&nbsp;</b></span>Appreciate it!</div><!--end:1643210304968--><><!--begin:1643210325037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210324_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1643210325037--><><!--begin:1643210333624--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210333_cv>:&nbsp;</b></span>that&#39;s everything, thanks again</div><!--end:1643210333624--><><!--begin:1643210344405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643210344_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643210344405--><><!--begin:1643210352809--><div class=\'cv\'><span class=\'notranslate\'><b>Audrey Ragle<timestamp_1643210352_cv>:&nbsp;</b></span>Thanks, you too</div><!--end:1643210352809--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good morning, I spoke with Aaron on Monday, Jan 24th, and was told I\'d be contacted yesterday to confirm my class on Friday, Jan 28th, at the Somerset, NJ location. I want to verify whether or not this class is still happening. I can\'t find a direct line to the Somerset location to contact them directly. Best, Audrey\r\nTiffany has joined the chat.\r\nTiffany: Hi, Audrey Ragle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAudrey Ragle: Hi Tiffany, I&#39;m well thanks\r\nTiffany: That class needed a couple more students so management decided to hold off on the official decision until today.  So you will be hearing from us this afternoon at the latest.  You can call our corporate office with any questions tel:8007112706 ext 1 as we lease all other locations and do not have phone lines to them.   \r\nAudrey Ragle: Will I hear from them regardless of the decision?\r\nTiffany: Yes we will reach out whether the class is confirmed or cancelled.  \r\nAudrey Ragle: Excellent, thanks for your help!\r\nTiffany: Is tel:9082180066 the best number to reach you at?\r\nAudrey Ragle: No, my cell is preferred. tel:7325399792\r\nTiffany: Alrighty I will update that to your main contact number\r\nAudrey Ragle: Appreciate it!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nAudrey Ragle: that&#39;s everything, thanks again\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAudrey Ragle: Thanks, you too\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267854965B2', 1643216468, 1643216719, 2, 19, 38, 16, 0, 0, 0, 0, 1175, 0, 0, 0, 0, 'Andrew Dunn', 'adunn@vertexeng.com', '96.241.102.86', 'cce4857d296b60f9195b77080f456b0a', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-VERTEX -cus-', 'I would like to register for an hands on session for OSHA 40 Hour HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to register for an hands on session for OSHA 40 Hour HAZWOPER</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1643216497856--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216497_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1643216497856--><><!--begin:1643216619873--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643216619_co>:&nbsp;</b></span>This would be much easier to do over the phone.  What is your direct number?</div><!--end:1643216619873--><><!--begin:1643216645259--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216645_cv>:&nbsp;</b></span>2409048340</div><!--end:1643216645259--><><!--begin:1643216712404--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643216712_co>:&nbsp;</b></span>I will call you back shortly!</div><!--end:1643216712404--><><!--begin:1643216719344--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Dunn<timestamp_1643216719_cv>:&nbsp;</b></span>Thank you</div><!--end:1643216719344--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like to register for an hands on session for OSHA 40 Hour HAZWOPER\r\nTracy has joined the chat.\r\nAndrew Dunn: Hi Tracy\r\nTracy: This would be much easier to do over the phone.  What is your direct number?\r\nAndrew Dunn: 2409048340\r\nTracy: I will call you back shortly!\r\nAndrew Dunn: Thank you\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2678663389K', 1643227825, 1643228055, 2, 23, 22, 3, 0, 0, 5, 0, 3259, 247, 0, 0, 0, 'Jamie Richards', 'georoxstar@hotmail.com', '97.84.85.159', '874d7996b05d575a1aed9840d0fd3603', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-self-cus-', 'I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?', '<div class=\'ca\'><div class=\'info_box\'><i>I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643227830095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227830_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamie Richards</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643227830095--><><!--begin:1643227857231--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227854_cv>:&nbsp;</b></span>I am doing well, how about yourself?</div><!--end:1643227857231--><><!--begin:1643227888135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227888_co>:&nbsp;</b></span>We had an issue with sending certificates recently so your certificate was sent via US Mail on 01/18/2022</div><!--end:1643227888135--><><!--begin:1643227898831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227898_co>:&nbsp;</b></span>To: 17596 Cross Road Salinas CA 93907</div><!--end:1643227898831--><><!--begin:1643227917045--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227914_cv>:&nbsp;</b></span>Oh thank goodness and yes that is the correct address!</div><!--end:1643227917045--><><!--begin:1643227955218--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227952_cv>:&nbsp;</b></span>Our mail carrier loses mail in our rural area sometimes so I wanted to double check with you guys</div><!--end:1643227955218--><><!--begin:1643227975992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227975_co>:&nbsp;</b></span>I understand! Hopefully it arrives soon.</div><!--end:1643227975992--><><!--begin:1643227985611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643227985_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643227985611--><><!--begin:1643227996311--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227993_cv>:&nbsp;</b></span>Thank you for checking for me and that is all I need for today.</div><!--end:1643227996311--><><!--begin:1643228001534--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643227998_cv>:&nbsp;</b></span>Thank you again!</div><!--end:1643228001534--><><!--begin:1643228014522--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Richards<timestamp_1643228011_cv>:&nbsp;</b></span>Have a great rest of your day</div><!--end:1643228014522--><><!--begin:1643228039570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643228039_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1643228039570--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I haven\'t received my certificate for my 8hr refresher online course following completion on 12-31-21. How can I make sure I get a certificate?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamie Richards!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamie Richards: I am doing well, how about yourself?\r\nTiffany: We had an issue with sending certificates recently so your certificate was sent via US Mail on 01/18/2022\r\nTiffany: To: 17596 Cross Road Salinas CA 93907\r\nJamie Richards: Oh thank goodness and yes that is the correct address!\r\nJamie Richards: Our mail carrier loses mail in our rural area sometimes so I wanted to double check with you guys\r\nTiffany: I understand! Hopefully it arrives soon.\r\nTiffany: Is there anything else I can assist you with today? \r\nJamie Richards: Thank you for checking for me and that is all I need for today.\r\nJamie Richards: Thank you again!\r\nJamie Richards: Have a great rest of your day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267946157TN', 1643307654, 1643307848, 2, 23, 32, 14, 0, 0, 5, 0, 2042, 0, 0, 0, 0, 'wayne', 'wkidd@johnpac.com', '24.249.90.204', 'f07936d15765c69e04f75a495d3b2edf', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-johnpac-cus-', 'Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice', '<div class=\'ca\'><div class=\'info_box\'><i>Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643307657698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307657_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wayne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643307657698--><><!--begin:1643307670471--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307670_cv>:&nbsp;</b></span>stressed out lol</div><!--end:1643307670471--><><!--begin:1643307723987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307723_co>:&nbsp;</b></span>As of right now the class will be cancelled but the official decision will not be made until tomorrow.  </div><!--end:1643307723987--><><!--begin:1643307763266--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307763_cv>:&nbsp;</b></span>is there a time of day they make the official decision?</div><!--end:1643307763266--><><!--begin:1643307780860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307780_co>:&nbsp;</b></span>between 10-12 MST</div><!--end:1643307780860--><><!--begin:1643307795765--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307796_cv>:&nbsp;</b></span>ok thanks so much</div><!--end:1643307795765--><><!--begin:1643307815527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643307815_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643307815527--><><!--begin:1643307846347--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643307846_cv>:&nbsp;</b></span>thats it thank you</div><!--end:1643307846347--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the class going to happen next week in new orleans? I understand people may sign up at the last minute but I need to make business and personal arrangements and 3 days is horrible notice\r\nTiffany has joined the chat.\r\nTiffany: Hi, wayne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwayne: stressed out lol\r\nTiffany: As of right now the class will be cancelled but the official decision will not be made until tomorrow.  \r\nwayne: is there a time of day they make the official decision?\r\nTiffany: between 10-12 MST\r\nwayne: ok thanks so much\r\nTiffany: Is there anything else I can assist you with today? \r\nwayne: thats it thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267947450WY', 1643308939, 1643309477, 2, 23, 24, 5, 0, 0, 5, 1, 3225, 0, 0, 0, 0, 'wayne', 'wkidd@johnpac.com', '24.249.90.204', 'f07936d15765c69e04f75a495d3b2edf', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-johnpac-cus-', 'Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643308942372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643308942_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wayne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643308942372--><><!--begin:1643308956827--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643308957_cv>:&nbsp;</b></span>its me again lol</div><!--end:1643308956827--><><!--begin:1643308994651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643308994_co>:&nbsp;</b></span>Hello one moment and let me take a look at the Houston, TX class</div><!--end:1643308994651--><><!--begin:1643309122258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309122_co>:&nbsp;</b></span>I will have to check with management on that one.  It is kind of low registrations in Houston, TX so I want to see if we reschedule you into the class if that would confirm the class or if the class will cancel as I am not the one to make the official decision.  </div><!--end:1643309122258--><><!--begin:1643309149626--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309149_cv>:&nbsp;</b></span>ok i understand</div><!--end:1643309149626--><><!--begin:1643309164145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309164_co>:&nbsp;</b></span>I can email you back once I hear back.</div><!--end:1643309164145--><><!--begin:1643309176251--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309176_cv>:&nbsp;</b></span>ok thanks so much</div><!--end:1643309176251--><><!--begin:1643309185987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309185_co>:&nbsp;</b></span>My pleasure! </div><!--end:1643309185987--><><!--begin:1643309362517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309362_co>:&nbsp;</b></span>Is there anything else I can help you with until I hear back from management? </div><!--end:1643309362517--><><!--begin:1643309376499--><div class=\'cv\'><span class=\'notranslate\'><b>wayne<timestamp_1643309376_cv>:&nbsp;</b></span>thats it thanks</div><!--end:1643309376499--><><!--begin:1643309411806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309411_co>:&nbsp;</b></span>Of course!</div><!--end:1643309411806--><><!--begin:1643309415650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643309415_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643309415650--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Im scheduled for the 40hr hazwoper in new orleans next week, the class will be officially canceled tomorrow. Is there room in the Houston class next week for me to go there?\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, wayne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwayne: its me again lol\r\nTiffany: Hello one moment and let me take a look at the Houston, TX class\r\nTiffany: I will have to check with management on that one.  It is kind of low registrations in Houston, TX so I want to see if we reschedule you into the class if that would confirm the class or if the class will cancel as I am not the one to make the official decision.  \r\nwayne: ok i understand\r\nTiffany: I can email you back once I hear back.\r\nwayne: ok thanks so much\r\nTiffany: My pleasure! \r\nTiffany: Is there anything else I can help you with until I hear back from management? \r\nwayne: thats it thanks\r\nTiffany: Of course!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('26796088443', 1643322356, 1643322937, 1, 23, 7, 5, 0, 0, 0, 0, 3463, 0, 0, 0, 0, 'Rachel ', 'rachelperez0708@gmail.com', '66.176.20.109', '17447ea845b20c34556e886a07945f84', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-40 HAZWOPER-cus-', 'Module is not letting me proceed.', '<div class=\'ca\'><div class=\'info_box\'><i>Module is not letting me proceed.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643322359417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rachel </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643322359417--><><!--begin:1643322371386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322371_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1643322371386--><><!--begin:1643322406400--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322406_cv>:&nbsp;</b></span>I am doing well Tiffany. How are you?</div><!--end:1643322406400--><><!--begin:1643322431471--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322431_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1643322431471--><><!--begin:1643322446197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322446_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1643322446197--><><!--begin:1643322474565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322474_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can either start the lesson from the beginning or proceed forward.</div><!--end:1643322474565--><><!--begin:1643322559469--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322559_cv>:&nbsp;</b></span>Thank you Tiffany! Should I log out and log in again?</div><!--end:1643322559469--><><!--begin:1643322632759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322632_co>:&nbsp;</b></span>You should be able to just refresh the page.  Is there anything else I can assist you with today?</div><!--end:1643322632759--><><!--begin:1643322796873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322796_co>:&nbsp;</b></span>Is it working good now? Is there anything else I can assist you with today?</div><!--end:1643322796873--><><!--begin:1643322860004--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel <timestamp_1643322859_cv>:&nbsp;</b></span>thats all good! thanks again</div><!--end:1643322860004--><><!--begin:1643322907913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643322907_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643322907913--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Module is not letting me proceed.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rachel !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nRachel : I am doing well Tiffany. How are you?\r\nTiffany: I am good thank you!\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can either start the lesson from the beginning or proceed forward.\r\nRachel : Thank you Tiffany! Should I log out and log in again?\r\nTiffany: You should be able to just refresh the page.  Is there anything else I can assist you with today?\r\nTiffany: Is it working good now? Is there anything else I can assist you with today?\r\nRachel : thats all good! thanks again\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268034471CV', 1643395947, 1643396493, 1, 23, 11, 7, 0, 0, 0, 0, 4792, 0, 0, 0, 0, 'Daniel Edmands', 'dedmands@bwcterminals.com', '165.225.221.4', 'd9b5ace8fa01c19717c874e35e2909cb', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-BWC Terminals-cus-Online Course-_-Hazwopper-cus-', 'My course is stuck on excavations and wont let me proceed ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is stuck on excavations and wont let me proceed </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643395951137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643395951_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Daniel Edmands</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643395951137--><><!--begin:1643395967990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643395967_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1643395967990--><><!--begin:1643395969058--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643395969_cv>:&nbsp;</b></span>Im good... just trying to get through this class</div><!--end:1643395969058--><><!--begin:1643396007217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396007_co>:&nbsp;</b></span>What is happening that is not allowing you to proceed?</div><!--end:1643396007217--><><!--begin:1643396047092--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396047_cv>:&nbsp;</b></span>im doing the knowlege check and after i put in my awnsers and hit next it does nothing.  Ive tried going back, closing and opening the browser etc and it still get stuck</div><!--end:1643396047092--><><!--begin:1643396085373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396085_co>:&nbsp;</b></span>Are you inside the lesson currently?</div><!--end:1643396085373--><><!--begin:1643396103369--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396103_cv>:&nbsp;</b></span>yes</div><!--end:1643396103369--><><!--begin:1643396123575--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396123_co>:&nbsp;</b></span>Can you please use the exit module link in the upper right hand corner</div><!--end:1643396123575--><><!--begin:1643396136985--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396137_cv>:&nbsp;</b></span>done</div><!--end:1643396136985--><><!--begin:1643396150541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396150_co>:&nbsp;</b></span>One moment</div><!--end:1643396150541--><><!--begin:1643396375972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396375_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser or device while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.  Also be use to NOT use phones for this course.  You can use Laptops, large tablets and desktops.  <br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1643396375972--><><!--begin:1643396432847--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396432_cv>:&nbsp;</b></span>I dunno... i was actively doing the class and i am on a computer.  Dunno why it froze up.  Is it working now|</div><!--end:1643396432847--><><!--begin:1643396435258--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396435_cv>:&nbsp;</b></span>?</div><!--end:1643396435258--><><!--begin:1643396443352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396443_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1643396443352--><><!--begin:1643396459017--><div class=\'cv\'><span class=\'notranslate\'><b>Daniel Edmands<timestamp_1643396459_cv>:&nbsp;</b></span>ok, thank you so much.  Have a nice day</div><!--end:1643396459017--><><!--begin:1643396460415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396460_co>:&nbsp;</b></span>You may need to refresh your page</div><!--end:1643396460415--><><!--begin:1643396481870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643396481_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643396481870--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is stuck on excavations and wont let me proceed \r\nTiffany has joined the chat.\r\nTiffany: Hi, Daniel Edmands!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nDaniel Edmands: Im good... just trying to get through this class\r\nTiffany: What is happening that is not allowing you to proceed?\r\nDaniel Edmands: im doing the knowlege check and after i put in my awnsers and hit next it does nothing.  Ive tried going back, closing and opening the browser etc and it still get stuck\r\nTiffany: Are you inside the lesson currently?\r\nDaniel Edmands: yes\r\nTiffany: Can you please use the exit module link in the upper right hand corner\r\nDaniel Edmands: done\r\nTiffany: One moment\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser or device while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.  Also be use to NOT use phones for this course.  You can use Laptops, large tablets and desktops.  When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nDaniel Edmands: I dunno... i was actively doing the class and i am on a computer.  Dunno why it froze up.  Is it working now|\r\nDaniel Edmands: ?\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nDaniel Edmands: ok, thank you so much.  Have a nice day\r\nTiffany: You may need to refresh your page\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268393497YW', 1643754971, 1643755220, 1, 23, 9, 6, 0, 0, 0, 0, 2907, 0, 0, 0, 0, 'Addison Ochs', 'Aochs@essgroup.com', '72.74.45.91', 'b4259c5e8f49af2224caf1b55e21bb04', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-OSHA 40hr hazwoper-cus-', 'I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?', '<div class=\'ca\'><div class=\'info_box\'><i>I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643754976005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643754976_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Addison Ochs</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643754976005--><><!--begin:1643754985540--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643754985_cv>:&nbsp;</b></span>good thanks</div><!--end:1643754985540--><><!--begin:1643755003152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755003_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1643755003152--><><!--begin:1643755085962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755085_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen. </div><!--end:1643755085962--><><!--begin:1643755137161--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755137_cv>:&nbsp;</b></span>I have consistently done all of those things </div><!--end:1643755137161--><><!--begin:1643755163860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755163_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1643755163860--><><!--begin:1643755176148--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755176_cv>:&nbsp;</b></span>thank you so much,</div><!--end:1643755176148--><><!--begin:1643755185552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643755185_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1643755185552--><><!--begin:1643755215864--><div class=\'cv\'><span class=\'notranslate\'><b>Addison Ochs<timestamp_1643755216_cv>:&nbsp;</b></span>nope, youve been a big help</div><!--end:1643755215864--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I made it to the very last slide of the Occupational Heat Safety module and the quiz has frozen and wont let me advance or change answers. it wont let me complete the module and therefore I cannot continue with the training. what should I do?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Addison Ochs!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAddison Ochs: good thanks\r\nTiffany: One moment while I look you up\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen. \r\nAddison Ochs: I have consistently done all of those things \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nAddison Ochs: thank you so much,\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAddison Ochs: nope, youve been a big help\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268453998ZM', 1643815487, 1643815580, 2, 23, 23, 5, 0, 0, 0, 0, 2482, 0, 0, 0, 0, 'William Bailor', 'william.bailor@aptim.com', '184.166.135.211', 'f79620febe00801f19d5b295b15b480e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-APTIM-cus-', 'I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643815490453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815490_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>William Bailor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643815490453--><><!--begin:1643815509607--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815509_cv>:&nbsp;</b></span>I am ok, how about your self?</div><!--end:1643815509607--><><!--begin:1643815531435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815531_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1643815531435--><><!--begin:1643815543427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815543_co>:&nbsp;</b></span>I have corrected the issue.  Please refresh your page.</div><!--end:1643815543427--><><!--begin:1643815558738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815558_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643815558738--><><!--begin:1643815559133--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815559_cv>:&nbsp;</b></span>i see it </div><!--end:1643815559133--><><!--begin:1643815562841--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815562_cv>:&nbsp;</b></span>thanks for your help.</div><!--end:1643815562841--><><!--begin:1643815569539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643815569_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643815569539--><><!--begin:1643815573128--><div class=\'cv\'><span class=\'notranslate\'><b>William Bailor<timestamp_1643815573_cv>:&nbsp;</b></span>nope, that is it</div><!--end:1643815573128--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I registered for online 8 hour hazwoper renewal yesterday, but the class is not there when I sign into my account.  It says that I dont have any items in my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, William Bailor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWilliam Bailor: I am ok, how about your self?\r\nTiffany: I am doing good thank you!\r\nTiffany: I have corrected the issue.  Please refresh your page.\r\nTiffany: Is there anything else I can assist you with today?\r\nWilliam Bailor: i see it \r\nWilliam Bailor: thanks for your help.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nWilliam Bailor: nope, that is it\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268457929AM', 1643819421, 1643820998, 2, 23, 27, 6, 0, 0, 0, 0, 3870, 0, 0, 0, 0, 'Nikki', 'nikki.goodridge@kennedyjenks.com', '72.199.244.8', '91441636b27057d5c0a3d116f441a49c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kennedy Jenks-cus-', 'Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643819423513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nikki</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643819423513--><><!--begin:1643819435354--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819435_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1643819435354--><><!--begin:1643819520072--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819520_co>:&nbsp;</b></span>I am good thank you.  We are having trouble with some accounts as we just switched over to a new system at the end of last year.  We are working with the system developers now to correct this error.  </div><!--end:1643819520072--><><!--begin:1643819654303--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819654_cv>:&nbsp;</b></span>So will my certificates now be sent to San Diego? I think they are being sent to Portland because that is our billing address</div><!--end:1643819654303--><><!--begin:1643819737723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819737_co>:&nbsp;</b></span>We do have the San Diego, CA office as the shipping address for the certificates</div><!--end:1643819737723--><><!--begin:1643819805408--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643819805_cv>:&nbsp;</b></span>So why have they been sent to Portland?</div><!--end:1643819805408--><><!--begin:1643819837422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643819837_co>:&nbsp;</b></span>An issue with the system most likely putting the billing address on the mailing labels.  </div><!--end:1643819837422--><><!--begin:1643820019958--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1643820019_cv>:&nbsp;</b></span>Okay can this be fixed?</div><!--end:1643820019958--><><!--begin:1643820097826--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820097_co>:&nbsp;</b></span>We are working to resolve this issue.  I will also ask my logistics department who prints the certificates to verify any that have the company name Kennedy Jenks that those are being sent to the San Diego, CA office until we are sure the issue has been resolved.  </div><!--end:1643820097826--><><!--begin:1643820614170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820614_co>:&nbsp;</b></span>I do see there was a batch of certs printed a couple weeks ago on 1/18/2022 and that one was sent to the Portland, OR office so I will be pointing this out to management as well so hopefully we can get this resolved this week.  </div><!--end:1643820614170--><><!--begin:1643820693988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820693_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643820693988--><><!--begin:1643820996755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643820996_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a safe day!</div><!--end:1643820996755--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I\'ve contacted about this before. Our certificates keep getting sent to our Portland Office Address when they should be sent to San Diego: 9325 Sky Park Court Suite 300 San Diego, CA 92123. Can you please help get this corrected?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nikki!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNikki: Good how are you?\r\nTiffany: I am good thank you.  We are having trouble with some accounts as we just switched over to a new system at the end of last year.  We are working with the system developers now to correct this error.  \r\nNikki: So will my certificates now be sent to San Diego? I think they are being sent to Portland because that is our billing address\r\nTiffany: We do have the San Diego, CA office as the shipping address for the certificates\r\nNikki: So why have they been sent to Portland?\r\nTiffany: An issue with the system most likely putting the billing address on the mailing labels.  \r\nNikki: Okay can this be fixed?\r\nTiffany: We are working to resolve this issue.  I will also ask my logistics department who prints the certificates to verify any that have the company name Kennedy Jenks that those are being sent to the San Diego, CA office until we are sure the issue has been resolved.  \r\nTiffany: I do see there was a batch of certs printed a couple weeks ago on 1/18/2022 and that one was sent to the Portland, OR office so I will be pointing this out to management as well so hopefully we can get this resolved this week.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268473201H3', 1643834696, 1643836092, 2, 23, 30, 5, 0, 0, 5, 0, 7935, 250, 0, 0, 0, 'Mitch Howe', 'mitch@americapipe.com', '68.70.27.213', '2888dfd2d0175c33c209da6e57f204bf', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-American Pipeline Solutions-cus-', 'I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.', '<div class=\'ca\'><div class=\'info_box\'><i>I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643834698605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834698_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mitch Howe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643834698605--><><!--begin:1643834723410--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834723_cv>:&nbsp;</b></span>Good. Yourself?</div><!--end:1643834723410--><><!--begin:1643834775929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834775_co>:&nbsp;</b></span>I am ood as well thank you!</div><!--end:1643834775929--><><!--begin:1643834783295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834783_co>:&nbsp;</b></span>Do you have an order number I can look up</div><!--end:1643834783295--><><!--begin:1643834803821--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834803_cv>:&nbsp;</b></span>15914</div><!--end:1643834803821--><><!--begin:1643834894185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834894_co>:&nbsp;</b></span>You should have received an email.  You can create yourself an account an you will be set as a group manager.  After you have your account created you can either accept the training as your own or assign another person the training by inviting them via email.  </div><!--end:1643834894185--><><!--begin:1643834921697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834921_co>:&nbsp;</b></span>I see you already have an account for yourself</div><!--end:1643834921697--><><!--begin:1643834929899--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643834930_cv>:&nbsp;</b></span>we should already have all that set up. I probably should have done that </div><!--end:1643834929899--><><!--begin:1643834988754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834988_co>:&nbsp;</b></span>Here is some step by step directions on how to invite a student after purchasing seats.</div><!--end:1643834988754--><><!--begin:1643834993846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643834993_co>:&nbsp;</b></span>1. Log into your account, you will see a screen with the available seats. Click the &quot;Add Participants&quot; link. <br><br>2. NEW Students: For &quot;first time&quot; Students (someone you have not invited before) click the &quot;Invite By Email&quot; tab & enter an email address of the student. (see below for Existing users and Users without an email address).  You may also enter a specific due date, and a personal message (optional). Click the &quot;Send Invitation&quot; button AFTER you enter the information. All seats EXPIRE in 100 days by default. <br><br>3. Existing Users: If a user was invited under YOUR account (if they &quot;registered&quot; by themselves you will NOT see them listed) you can invite them to take a course by clicking the &quot;Add Existing Users&quot; tab. Simply type the users name or email address <br><br>4. Invite with Code: If you don&#39;t have the users email, you can invite them using the &quot;Invite by Code&quot; tab. Just click the tab, fill in the information and print out the Invitation. The user will enter the hyperlink listed and they will be registered under your account. </div><!--end:1643834993846--><><!--begin:1643835016789--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835016_cv>:&nbsp;</b></span>I think I figured it out</div><!--end:1643835016789--><><!--begin:1643835026320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835026_co>:&nbsp;</b></span>Wonderful!</div><!--end:1643835026320--><><!--begin:1643835034451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835034_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1643835034451--><><!--begin:1643835222715--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835222_cv>:&nbsp;</b></span>I think I’m good. But it shows there’s another seat available for confined space. I only ordered one right?</div><!--end:1643835222715--><><!--begin:1643835338522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835338_co>:&nbsp;</b></span>Yes you only one confined space on order #15914</div><!--end:1643835338522--><><!--begin:1643835399921--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835400_cv>:&nbsp;</b></span>Thanks. Must be someone else should be doing the class but I can’t see who. Can you tell me when it was ordered?</div><!--end:1643835399921--><><!--begin:1643835451730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835451_co>:&nbsp;</b></span>One moment please so I can see if I can find the order number</div><!--end:1643835451730--><><!--begin:1643835675274--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835675_cv>:&nbsp;</b></span>Thanks </div><!--end:1643835675274--><><!--begin:1643835765116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835765_co>:&nbsp;</b></span>The other one was purchased by Mike Payne on 090721 order  #14169</div><!--end:1643835765116--><><!--begin:1643835783309--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835783_cv>:&nbsp;</b></span>wow and it was never accessed?</div><!--end:1643835783309--><><!--begin:1643835796613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835796_co>:&nbsp;</b></span>does not look like it</div><!--end:1643835796613--><><!--begin:1643835837084--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835837_cv>:&nbsp;</b></span>I think I might know who was supposed to take it. Is it still available? It only expires if started correct?</div><!--end:1643835837084--><><!--begin:1643835879283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835879_co>:&nbsp;</b></span>Yes it is still available until 09/2022</div><!--end:1643835879283--><><!--begin:1643835914286--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835914_cv>:&nbsp;</b></span>Ok thank you. I will keep in mind we have one available when someone else has to renew.</div><!--end:1643835914286--><><!--begin:1643835948751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835948_co>:&nbsp;</b></span>Once a student is assigned to the course they have 90 days to complete the training.  </div><!--end:1643835948751--><><!--begin:1643835957556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835957_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1643835957556--><><!--begin:1643835962213--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835962_cv>:&nbsp;</b></span>Ok</div><!--end:1643835962213--><><!--begin:1643835977960--><div class=\'cv\'><span class=\'notranslate\'><b>Mitch Howe<timestamp_1643835978_cv>:&nbsp;</b></span>No thank you. Have a great day!</div><!--end:1643835977960--><><!--begin:1643835987341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643835987_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1643835987341--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just signed up for 8hr hazwoper refresher and Confined Space. I need to assign them to someone else.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mitch Howe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMitch Howe: Good. Yourself?\r\nTiffany: I am ood as well thank you!\r\nTiffany: Do you have an order number I can look up\r\nMitch Howe: 15914\r\nTiffany: You should have received an email.  You can create yourself an account an you will be set as a group manager.  After you have your account created you can either accept the training as your own or assign another person the training by inviting them via email.  \r\nTiffany: I see you already have an account for yourself\r\nMitch Howe: we should already have all that set up. I probably should have done that \r\nTiffany: Here is some step by step directions on how to invite a student after purchasing seats.\r\nTiffany: 1. Log into your account, you will see a screen with the available seats. Click the &quot;Add Participants&quot; link. 2. NEW Students: For &quot;first time&quot; Students (someone you have not invited before) click the &quot;Invite By Email&quot; tab & enter an email address of the student. (see below for Existing users and Users without an email address).  You may also enter a specific due date, and a personal message (optional). Click the &quot;Send Invitation&quot; button AFTER you enter the information. All seats EXPIRE in 100 days by default. 3. Existing Users: If a user was invited under YOUR account (if they &quot;registered&quot; by themselves you will NOT see them listed) you can invite them to take a course by clicking the &quot;Add Existing Users&quot; tab. Simply type the users name or email address 4. Invite with Code: If you don&#39;t have the users email, you can invite them using the &quot;Invite by Code&quot; tab. Just click the tab, fill in the information and print out the Invitation. The user will enter the hyperlink listed and they will be registered under your account. \r\nMitch Howe: I think I figured it out\r\nTiffany: Wonderful!\r\nTiffany: Is there anything else I can assist you with today? \r\nMitch Howe: I think I’m good. But it shows there’s another seat available for confined space. I only ordered one right?\r\nTiffany: Yes you only one confined space on order #15914\r\nMitch Howe: Thanks. Must be someone else should be doing the class but I can’t see who. Can you tell me when it was ordered?\r\nTiffany: One moment please so I can see if I can find the order number\r\nMitch Howe: Thanks \r\nTiffany: The other one was purchased by Mike Payne on 090721 order  #14169\r\nMitch Howe: wow and it was never accessed?\r\nTiffany: does not look like it\r\nMitch Howe: I think I might know who was supposed to take it. Is it still available? It only expires if started correct?\r\nTiffany: Yes it is still available until 09/2022\r\nMitch Howe: Ok thank you. I will keep in mind we have one available when someone else has to renew.\r\nTiffany: Once a student is assigned to the course they have 90 days to complete the training.  \r\nTiffany: Is there anything else I can assist you with today?\r\nMitch Howe: Ok\r\nMitch Howe: No thank you. Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268538261MR', 1643899738, 1643900408, 2, 23, 11, 8, 0, 0, 0, 0, 3766, 0, 0, 0, 0, 'Zackary W Waldroup', 'zack12waldroup@gmail.com', '12.139.123.91', 'fd2d77a5c76dbf1283c15a730a655028', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Veolia-cus-', 'Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643899741258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899741_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zackary W Waldroup</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643899741258--><><!--begin:1643899759866--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899760_cv>:&nbsp;</b></span>Very well. Thank you.</div><!--end:1643899759866--><><!--begin:1643899765799--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899766_cv>:&nbsp;</b></span>Hope you are as well.</div><!--end:1643899765799--><><!--begin:1643899794464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899794_co>:&nbsp;</b></span>Yes I am good thank you</div><!--end:1643899794464--><><!--begin:1643899801520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899801_co>:&nbsp;</b></span>  One moment while I look you up please</div><!--end:1643899801520--><><!--begin:1643899808892--><div class=\'cv\'><span class=\'notranslate\'><b>Zackary W Waldroup<timestamp_1643899809_cv>:&nbsp;</b></span>Thank you!</div><!--end:1643899808892--><><!--begin:1643899895500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899895_co>:&nbsp;</b></span>I see you completed the Site Supervisor on 07/13/18 and the 40-Hour HAZWOPER on 07/12/2018.  No DOT training.</div><!--end:1643899895500--><><!--begin:1643899917555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643899917_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1643899917555--><><!--begin:1643900077673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643900077_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643900077673--><><!--begin:1643900404381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643900404_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643900404381--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello. I know I have taken the 40 hr HAZWOPER & OSHA Site Supervisor Course through CS. I also think I have taken the DOT HAZMAT Course. Can you help me figure out the completion date for those courses? It might be under Zack Waldroup or Zackary Waldroup\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zackary W Waldroup!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZackary W Waldroup: Very well. Thank you.\r\nZackary W Waldroup: Hope you are as well.\r\nTiffany: Yes I am good thank you\r\nTiffany:   One moment while I look you up please\r\nZackary W Waldroup: Thank you!\r\nTiffany: I see you completed the Site Supervisor on 07/13/18 and the 40-Hour HAZWOPER on 07/12/2018.  No DOT training.\r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('268632745WQ', 1643994220, 1643995873, 1, 23, 10, 6, 0, 0, 5, 0, 7019, 0, 0, 0, 0, 'Kory Johnston', 'kory.johnston@intercoolusa.com', '47.45.111.196', '81890909aa99031df7796da4848fb365', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-InterCool-cus-Online Course-_-24 hr Hazwoper-cus-', 'Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. ', '<div class=\'ca\'><div class=\'info_box\'><i>Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643994226003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994225_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kory Johnston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643994226003--><><!--begin:1643994286218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994286_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1643994286218--><><!--begin:1643994313682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994313_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1643994313682--><><!--begin:1643994367212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994367_co>:&nbsp;</b></span>I show the Ionizing Radiation Module was not completed just yet</div><!--end:1643994367212--><><!--begin:1643994433033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994432_co>:&nbsp;</b></span>Have you gone through the full lesson and clicked on everything inside the module?</div><!--end:1643994433033--><><!--begin:1643994485428--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994485_cv>:&nbsp;</b></span>Was doing as good as can be doing training until I had to start training all over again. When I do that it says I must complete the training module, no time available. I did click everything and mid way through the summary tab I clicked out to take test and it didn’t say completed so I went back and have to start all over. </div><!--end:1643994485428--><><!--begin:1643994756222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994756_co>:&nbsp;</b></span>Did you use the exit module link?</div><!--end:1643994756222--><><!--begin:1643994763295--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994763_cv>:&nbsp;</b></span>Not sure what you can see but the menu within the radiation training is partially completed. It restarted me half way down but the previous topics aren’t blue showing completion so not sure if I’ll have to go back to the start. 24 hours is long enough I don’t want to do this twice. </div><!--end:1643994763295--><><!--begin:1643994788823--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994789_cv>:&nbsp;</b></span>Yes “exit lessonâ€</div><!--end:1643994788823--><><!--begin:1643994897275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643994897_co>:&nbsp;</b></span>I see your account has timed out due to account a few times yesterday.  This can cause glitches in the training so please do your best to log out if you are going to walk away or do other work.</div><!--end:1643994897275--><><!--begin:1643994986470--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643994986_cv>:&nbsp;</b></span>Not the case this morning. Thought you’d be able to complete the training tabs for me but that’s fine I’ll do it again. Very frustrating as this is a lot of time already without doing it twice. </div><!--end:1643994986470--><><!--begin:1643995077149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995077_co>:&nbsp;</b></span>It may be a delayed error that occurs.  I show once you are still actively training so I can not pass you through the lesson.  If you want to exit the lesson.  I can see more on my side.  </div><!--end:1643995077149--><><!--begin:1643995132304--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995132_cv>:&nbsp;</b></span>I’ll exit</div><!--end:1643995132304--><><!--begin:1643995194819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995194_co>:&nbsp;</b></span>I&#39;ve passed you through the lesson so you can now access the assessment for that lesson.  </div><!--end:1643995194819--><><!--begin:1643995270805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995270_co>:&nbsp;</b></span>For future reference the errors that occur can be delayed.  Reasons these types of errors occur are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.</div><!--end:1643995270805--><><!--begin:1643995314416--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995314_cv>:&nbsp;</b></span>Thank you so much, sorry for the bother but frustrating to have to do it again. There’s some sort of glitch that may need to be looked into. I’ll be sure to wait until the summary tab is 100% complete prior to exiting. Using safari. </div><!--end:1643995314416--><><!--begin:1643995398447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995398_co>:&nbsp;</b></span>Yes Safari works just wanted to give you all the above info to help you avoid running into the error in the future. Is there anything else I can assist you with? </div><!--end:1643995398447--><><!--begin:1643995429792--><div class=\'cv\'><span class=\'notranslate\'><b>Kory Johnston<timestamp_1643995430_cv>:&nbsp;</b></span>That’s it. Thanks again. </div><!--end:1643995429792--><><!--begin:1643995442487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643995442_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643995442487--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kory Johnston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: I show the Ionizing Radiation Module was not completed just yet\r\nTiffany: Have you gone through the full lesson and clicked on everything inside the module?\r\nKory Johnston: Was doing as good as can be doing training until I had to start training all over again. When I do that it says I must complete the training module, no time available. I did click everything and mid way through the summary tab I clicked out to take test and it didn’t say completed so I went back and have to start all over. \r\nTiffany: Did you use the exit module link?\r\nKory Johnston: Not sure what you can see but the menu within the radiation training is partially completed. It restarted me half way down but the previous topics aren’t blue showing completion so not sure if I’ll have to go back to the start. 24 hours is long enough I don’t want to do this twice. \r\nKory Johnston: Yes “exit lessonâ€\r\nTiffany: I see your account has timed out due to account a few times yesterday.  This can cause glitches in the training so please do your best to log out if you are going to walk away or do other work.\r\nKory Johnston: Not the case this morning. Thought you’d be able to complete the training tabs for me but that’s fine I’ll do it again. Very frustrating as this is a lot of time already without doing it twice. \r\nTiffany: It may be a delayed error that occurs.  I show once you are still actively training so I can not pass you through the lesson.  If you want to exit the lesson.  I can see more on my side.  \r\nKory Johnston: I’ll exit\r\nTiffany: I&#39;ve passed you through the lesson so you can now access the assessment for that lesson.  \r\nTiffany: For future reference the errors that occur can be delayed.  Reasons these types of errors occur are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.\r\nKory Johnston: Thank you so much, sorry for the bother but frustrating to have to do it again. There’s some sort of glitch that may need to be looked into. I’ll be sure to wait until the summary tab is 100% complete prior to exiting. Using safari. \r\nTiffany: Yes Safari works just wanted to give you all the above info to help you avoid running into the error in the future. Is there anything else I can assist you with? \r\nKory Johnston: That’s it. Thanks again. \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268638713RK', 1644000187, 1644000386, 1, 23, 8, 4, 0, 0, 0, 0, 2468, 0, 0, 0, 0, 'Rachel Perez', 'rachelperez0708@gmail.com', '66.176.20.109', '9bed9ebd34c0f8672bef7509dbceb3dd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-40 HAZWOPER-cus-', 'Frozen module', '<div class=\'ca\'><div class=\'info_box\'><i>Frozen module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644000190781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000190_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rachel Perez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644000190781--><><!--begin:1644000209565--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000210_cv>:&nbsp;</b></span>im doing well Tiffany. thank you, how are you</div><!--end:1644000209565--><><!--begin:1644000237740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000237_co>:&nbsp;</b></span>I am good thank you</div><!--end:1644000237740--><><!--begin:1644000243403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000243_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1644000243403--><><!--begin:1644000304614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000304_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1644000304614--><><!--begin:1644000341852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644000341_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1644000341852--><><!--begin:1644000362717--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000363_cv>:&nbsp;</b></span>I have complied with all of the following, but it happens ever so often.</div><!--end:1644000362717--><><!--begin:1644000366512--><div class=\'cv\'><span class=\'notranslate\'><b>Rachel Perez<timestamp_1644000366_cv>:&nbsp;</b></span>thank you Tiffany!</div><!--end:1644000366512--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Frozen module\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rachel Perez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRachel Perez: im doing well Tiffany. thank you, how are you\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nRachel Perez: I have complied with all of the following, but it happens ever so often.\r\nRachel Perez: thank you Tiffany!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268886956MN', 1644248448, 1644249287, 2, 23, 26, 4, 0, 0, 0, 0, 5947, 0, 0, 0, 0, 'Brittney Daniels', 'brittney.daniels@jacobs.com', '98.198.158.210', '8ac8ffd12a343ff3946417de0a3de265', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Jacobs-cus-', 'Can I have my certificate emailed to me? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can I have my certificate emailed to me? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644248451626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248451_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brittney Daniels</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644248451626--><><!--begin:1644248467360--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248467_cv>:&nbsp;</b></span>doing well, how about you?</div><!--end:1644248467360--><><!--begin:1644248512890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248512_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644248512890--><><!--begin:1644248527770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248527_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1644248527770--><><!--begin:1644248589267--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248589_cv>:&nbsp;</b></span>We currently don&#39;t have an office so I was hoping that I could have a copy emailed </div><!--end:1644248589267--><><!--begin:1644248655801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248655_co>:&nbsp;</b></span>You should have received your dress-out certificate at class last Friday</div><!--end:1644248655801--><><!--begin:1644248701137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248701_co>:&nbsp;</b></span>The online 40-Hour HAZWOPER certificate was already sent via US mail back in December to: Mirna Ramirez<br>Jacobs Engineering Group 30424<br>5985-5995 Rogerdale Road<br>Houston TX 77072-1601</div><!--end:1644248701137--><><!--begin:1644248774638--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644248774_cv>:&nbsp;</b></span>I did not receive a certificate on friday...</div><!--end:1644248774638--><><!--begin:1644248924545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248924_co>:&nbsp;</b></span>Oh my mistake I do see you registered Wednesday for the class so your certificate was not sent at that time since class was Friday.  </div><!--end:1644248924545--><><!--begin:1644248965866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248965_co>:&nbsp;</b></span>The certificate is set to be sent to the same company address as your online portion certificate went to.  </div><!--end:1644248965866--><><!--begin:1644248977564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644248977_co>:&nbsp;</b></span>Mirna Ramirez<br>Jacobs Engineering Group 30424<br>5985-5995 Rogerdale Road<br>Houston TX 77072-1601</div><!--end:1644248977564--><><!--begin:1644249000751--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249000_cv>:&nbsp;</b></span>okay, thank you. </div><!--end:1644249000751--><><!--begin:1644249075201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249075_co>:&nbsp;</b></span>If you want this certificate expedited via PDF there is a $10 fee </div><!--end:1644249075201--><><!--begin:1644249138514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249138_co>:&nbsp;</b></span>If you want to do that please use the following link to submit the request and payment</div><!--end:1644249138514--><><!--begin:1644249139249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249139_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r</a></div><!--end:1644249139249--><><!--begin:1644249151625--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249151_cv>:&nbsp;</b></span>I will have to get with my manager to see what she would like me to do. Would that be for both certificates or just the hands on?</div><!--end:1644249151625--><><!--begin:1644249199112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249199_co>:&nbsp;</b></span>$10 fee for each certificate we expedite or reissue </div><!--end:1644249199112--><><!--begin:1644249227178--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249227_cv>:&nbsp;</b></span>okay, I have saved the link and will dicuss with my manager. Thank you so much for your help. </div><!--end:1644249227178--><><!--begin:1644249247551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249247_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1644249247551--><><!--begin:1644249259305--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249259_cv>:&nbsp;</b></span>No, that was all.</div><!--end:1644249259305--><><!--begin:1644249269392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644249269_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644249269392--><><!--begin:1644249278576--><div class=\'cv\'><span class=\'notranslate\'><b>Brittney Daniels<timestamp_1644249278_cv>:&nbsp;</b></span>thank you, you as well. </div><!--end:1644249278576--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I have my certificate emailed to me? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brittney Daniels!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrittney Daniels: doing well, how about you?\r\nTiffany: I am good thank you!\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nBrittney Daniels: We currently don&#39;t have an office so I was hoping that I could have a copy emailed \r\nTiffany: You should have received your dress-out certificate at class last Friday\r\nTiffany: The online 40-Hour HAZWOPER certificate was already sent via US mail back in December to: Mirna RamirezJacobs Engineering Group 304245985-5995 Rogerdale RoadHouston TX 77072-1601\r\nBrittney Daniels: I did not receive a certificate on friday...\r\nTiffany: Oh my mistake I do see you registered Wednesday for the class so your certificate was not sent at that time since class was Friday.  \r\nTiffany: The certificate is set to be sent to the same company address as your online portion certificate went to.  \r\nTiffany: Mirna RamirezJacobs Engineering Group 304245985-5995 Rogerdale RoadHouston TX 77072-1601\r\nBrittney Daniels: okay, thank you. \r\nTiffany: If you want this certificate expedited via PDF there is a $10 fee \r\nTiffany: If you want to do that please use the following link to submit the request and payment\r\nTiffany: https://csregs.com/products/certificate-replacement?_pos=2&_sid=486b894bb&_ss=r\r\nBrittney Daniels: I will have to get with my manager to see what she would like me to do. Would that be for both certificates or just the hands on?\r\nTiffany: $10 fee for each certificate we expedite or reissue \r\nBrittney Daniels: okay, I have saved the link and will dicuss with my manager. Thank you so much for your help. \r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nBrittney Daniels: No, that was all.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBrittney Daniels: thank you, you as well. \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2688974829V', 1644258977, 1644259316, 2, 23, 30, 7, 0, 0, 5, 0, 4111, 0, 0, 0, 0, 'John Depkins', 'jdepkins3483208@gmail.com', '71.238.92.93', '20dd33e24993c1ef2b982e7c84e4e2a1', 'Select Area of Inquiry:-_-Other-cus-Company-_-OSU-cus-', 'Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644258980922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644258980_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Depkins</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644258980922--><><!--begin:1644258998213--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644258998_cv>:&nbsp;</b></span>Hey, I&#39;m good</div><!--end:1644258998213--><><!--begin:1644259006835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259006_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1644259006835--><><!--begin:1644259072784--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259073_cv>:&nbsp;</b></span>Interesting. So pretty similar. Is one more popular than the other? </div><!--end:1644259072784--><><!--begin:1644259140626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259140_co>:&nbsp;</b></span>I think the hybrid as it gives more flexibility with completing the hands-on and student do not have to wait to do the exam when they finish the online portion.  </div><!--end:1644259140626--><><!--begin:1644259187079--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259187_cv>:&nbsp;</b></span>And with that hybrid option, I would do the hands-on training with your company, right?</div><!--end:1644259187079--><><!--begin:1644259263858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259263_co>:&nbsp;</b></span>You can, yes it is included.  If you want to complete it another way that is up to you and your employing company.  </div><!--end:1644259263858--><><!--begin:1644259282183--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259282_cv>:&nbsp;</b></span>Okay, great. </div><!--end:1644259282183--><><!--begin:1644259297611--><div class=\'cv\'><span class=\'notranslate\'><b>John Depkins<timestamp_1644259297_cv>:&nbsp;</b></span>I think that&#39;s all I&#39;ve got. Thanks for your help. </div><!--end:1644259297611--><><!--begin:1644259310386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259310_co>:&nbsp;</b></span>My pleasure!</div><!--end:1644259310386--><><!--begin:1644259316249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644259316_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644259316249--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I\'m hoping to take the 40 hour HAZWOPER online. I\'m able to go to one of your locations for the in-person section. But I see you have two 40 hour online options. One is hybrid and one is solely online. Can you tell me the difference between the two? Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Depkins!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Depkins: Hey, I&#39;m good\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nJohn Depkins: Interesting. So pretty similar. Is one more popular than the other? \r\nTiffany: I think the hybrid as it gives more flexibility with completing the hands-on and student do not have to wait to do the exam when they finish the online portion.  \r\nJohn Depkins: And with that hybrid option, I would do the hands-on training with your company, right?\r\nTiffany: You can, yes it is included.  If you want to complete it another way that is up to you and your employing company.  \r\nJohn Depkins: Okay, great. \r\nJohn Depkins: I think that&#39;s all I&#39;ve got. Thanks for your help. \r\nTiffany: My pleasure!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2689704998N', 1644331988, 1644332338, 2, 23, 23, 5, 0, 0, 0, 0, 4148, 0, 0, 0, 0, 'Filipa Morais', 'filipa@moraisconcrete.com', '174.212.45.26', '56b429fbe0a6e3829b3b86a85152e25d', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Morais Concrete -cus-', 'Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644331991485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644331991_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Filipa Morais</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644331991485--><><!--begin:1644332006952--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332007_cv>:&nbsp;</b></span>Good thank you </div><!--end:1644332006952--><><!--begin:1644332052233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332052_co>:&nbsp;</b></span>I see you complete Site Supervisor training with us but I do not see HAZWOPER</div><!--end:1644332052233--><><!--begin:1644332075647--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332075_cv>:&nbsp;</b></span>I completed my HAZWOPER 40 class several weeks ago but have not received a certificate so I’m just following up?</div><!--end:1644332075647--><><!--begin:1644332089163--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332089_cv>:&nbsp;</b></span>I apologize I mean the site supervisor </div><!--end:1644332089163--><><!--begin:1644332112697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332112_co>:&nbsp;</b></span>One moment please</div><!--end:1644332112697--><><!--begin:1644332156330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332156_co>:&nbsp;</b></span>I see your certificate was sent via US Mail to:</div><!--end:1644332156330--><><!--begin:1644332160541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332160_co>:&nbsp;</b></span>Morais Concrete Services Inc<br>108 Rocus St<br>Springfield MA 01104</div><!--end:1644332160541--><><!--begin:1644332182811--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332182_cv>:&nbsp;</b></span>Yes that is correct , I have not received it yet when was it sent?</div><!--end:1644332182811--><><!--begin:1644332214045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332213_co>:&nbsp;</b></span>It was sent back in January on 01/21/2022.  </div><!--end:1644332214045--><><!--begin:1644332238735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332238_co>:&nbsp;</b></span>It should arrive soon if not already. </div><!--end:1644332238735--><><!--begin:1644332251279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332251_co>:&nbsp;</b></span>Have you spoken with who receives your mail?</div><!--end:1644332251279--><><!--begin:1644332255254--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332255_cv>:&nbsp;</b></span>It hasn’t arrived yet but I will keep an eye out thank you </div><!--end:1644332255254--><><!--begin:1644332263465--><div class=\'cv\'><span class=\'notranslate\'><b>Filipa Morais<timestamp_1644332263_cv>:&nbsp;</b></span>I receive our mail </div><!--end:1644332263465--><><!--begin:1644332266197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332266_co>:&nbsp;</b></span>of course.  </div><!--end:1644332266197--><><!--begin:1644332293830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332293_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644332293830--><><!--begin:1644332336414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644332336_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644332336414--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I completed my HAZWOPER class several weeks ago and still have not received my certificate ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Filipa Morais!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFilipa Morais: Good thank you \r\nTiffany: I see you complete Site Supervisor training with us but I do not see HAZWOPER\r\nFilipa Morais: I completed my HAZWOPER 40 class several weeks ago but have not received a certificate so I’m just following up?\r\nFilipa Morais: I apologize I mean the site supervisor \r\nTiffany: One moment please\r\nTiffany: I see your certificate was sent via US Mail to:\r\nTiffany: Morais Concrete Services Inc108 Rocus StSpringfield MA 01104\r\nFilipa Morais: Yes that is correct , I have not received it yet when was it sent?\r\nTiffany: It was sent back in January on 01/21/2022.  \r\nTiffany: It should arrive soon if not already. \r\nTiffany: Have you spoken with who receives your mail?\r\nFilipa Morais: It hasn’t arrived yet but I will keep an eye out thank you \r\nFilipa Morais: I receive our mail \r\nTiffany: of course.  \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268978638Q5', 1644340147, 1644342163, 2, 23, 44, 7, 0, 0, 0, 0, 6240, 0, 0, 0, 0, 'Emily Crampe', 'emily.crampe@wsp.com', '73.38.89.152', 'a87938ca6dd92edadec6f0a0cb7161eb', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP Golder-cus-', 'Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644340151051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340150_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily Crampe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644340151051--><><!--begin:1644340171497--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340171_cv>:&nbsp;</b></span>I&#39;m doing well. How about you?</div><!--end:1644340171497--><><!--begin:1644340188385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340188_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644340188385--><><!--begin:1644340208000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340207_co>:&nbsp;</b></span>Please use the following link as reference for when the hands-on days are scheudled but do not register through the website.</div><!--end:1644340208000--><><!--begin:1644340209533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340209_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1644340209533--><><!--begin:1644340272013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340271_co>:&nbsp;</b></span>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. </div><!--end:1644340272013--><><!--begin:1644340338011--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340338_cv>:&nbsp;</b></span>Okay, is there any way to reserve a spot? I only have two class options in my area before my 90 days expires.</div><!--end:1644340338011--><><!--begin:1644340365780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340365_co>:&nbsp;</b></span>Which dates and locations are you looking at?</div><!--end:1644340365780--><><!--begin:1644340398903--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340399_cv>:&nbsp;</b></span>I would like to register for the class on March 4th in Boston (Malden)</div><!--end:1644340398903--><><!--begin:1644340488906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340488_co>:&nbsp;</b></span>As long as you call the Friday before or Monday (02/28/2022) to get set up for that class you should have a seat.  Please take note the class is pending and has not been confirmed at this time. </div><!--end:1644340488906--><><!--begin:1644340568022--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340568_cv>:&nbsp;</b></span>Should I be looking at a course that has been confirmed instead since there are limited options in the northeast? What needs to happen for it to be confirmed?</div><!--end:1644340568022--><><!--begin:1644340653602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340653_co>:&nbsp;</b></span>All classes are scheduled and pending and usually do not get confirmed/cancel until the week before or the Tuesday before the class.  Currently we have Hartford, CT and Baltimore, MD confirmed for this Friday 02/11/2022 </div><!--end:1644340653602--><><!--begin:1644340784773--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644340784_cv>:&nbsp;</b></span>Okay. Hartford is a 2.5 hour drive each way from where I am located, so I would rather do Malden (1 hour drive) so long as you think it is likely that the March 4th course will be confirmed and not cancelled.</div><!--end:1644340784773--><><!--begin:1644340875082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644340875_co>:&nbsp;</b></span>At this time I could not say either way regarding the Malden, MA class for March.  I would say we are on the low side of registrations but management makes the overall decision </div><!--end:1644340875082--><><!--begin:1644341693588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341693_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644341693588--><><!--begin:1644341793580--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644341793_cv>:&nbsp;</b></span>No, the 8 hour course was all I needed</div><!--end:1644341793580--><><!--begin:1644341874111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341874_co>:&nbsp;</b></span>To confirm you wait for the the Malden, MA class scheduled in March</div><!--end:1644341874111--><><!--begin:1644342008136--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1644342008_cv>:&nbsp;</b></span>Yes, I guess I will wait for that one and hope it runs...</div><!--end:1644342008136--><><!--begin:1644342057107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342057_co>:&nbsp;</b></span>Sounds like a plan.</div><!--end:1644342057107--><><!--begin:1644342074757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342074_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644342074757--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am enrolled in a 40 hour hazwoper course. I just completed the 32 hour online portion and need to register for the 8 hour dress out. Can you tell me how I should proceed?\r\nEmily \r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily Crampe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEmily Crampe: I&#39;m doing well. How about you?\r\nTiffany: I am good thank you!\r\nTiffany: Please use the following link as reference for when the hands-on days are scheudled but do not register through the website.\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status. \r\nEmily Crampe: Okay, is there any way to reserve a spot? I only have two class options in my area before my 90 days expires.\r\nTiffany: Which dates and locations are you looking at?\r\nEmily Crampe: I would like to register for the class on March 4th in Boston (Malden)\r\nTiffany: As long as you call the Friday before or Monday (02/28/2022) to get set up for that class you should have a seat.  Please take note the class is pending and has not been confirmed at this time. \r\nEmily Crampe: Should I be looking at a course that has been confirmed instead since there are limited options in the northeast? What needs to happen for it to be confirmed?\r\nTiffany: All classes are scheduled and pending and usually do not get confirmed/cancel until the week before or the Tuesday before the class.  Currently we have Hartford, CT and Baltimore, MD confirmed for this Friday 02/11/2022 \r\nEmily Crampe: Okay. Hartford is a 2.5 hour drive each way from where I am located, so I would rather do Malden (1 hour drive) so long as you think it is likely that the March 4th course will be confirmed and not cancelled.\r\nTiffany: At this time I could not say either way regarding the Malden, MA class for March.  I would say we are on the low side of registrations but management makes the overall decision \r\nTiffany: Is there anything else I can assist you with today?\r\nEmily Crampe: No, the 8 hour course was all I needed\r\nTiffany: To confirm you wait for the the Malden, MA class scheduled in March\r\nEmily Crampe: Yes, I guess I will wait for that one and hope it runs...\r\nTiffany: Sounds like a plan.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('268979749HY', 1644341258, 1644342150, 2, 23, 44, 5, 0, 0, 5, 0, 3546, 0, 0, 0, 0, 'Esameldin Alhag', 'esameldin.alhag@menziesaviation.com', '194.169.195.208', '99d54fa5809f1254726d22637ae330f4', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644341260666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341260_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Esameldin Alhag</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644341260666--><><!--begin:1644341320488--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341320_cv>:&nbsp;</b></span>I am fine, thank you for asking.</div><!--end:1644341320488--><><!--begin:1644341404776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341404_co>:&nbsp;</b></span>We sent your certificate via US Mail on 01/28/2022 to: </div><!--end:1644341404776--><><!--begin:1644341405604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341405_co>:&nbsp;</b></span>Menzies Aviation 200622935<br>Washington Dulles International<br>Airport<br>PO Box 16606<br>Washington, DC 20041<br></div><!--end:1644341405604--><><!--begin:1644341439757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341439_co>:&nbsp;</b></span>Since it is sent via US Mail it take between 7-10 business days at least to be delivered</div><!--end:1644341439757--><><!--begin:1644341686063--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341686_cv>:&nbsp;</b></span>that is not the correct address, please send to;</div><!--end:1644341686063--><><!--begin:1644341718779--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341718_cv>:&nbsp;</b></span>Washington Dulles InternationalAirport</div><!--end:1644341718779--><><!--begin:1644341762760--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341762_cv>:&nbsp;</b></span>PO Box 16606 Washington Dc 20041</div><!--end:1644341762760--><><!--begin:1644341829260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341829_co>:&nbsp;</b></span>That was the address I listed above and the one we sent the certificate to?</div><!--end:1644341829260--><><!--begin:1644341830637--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341830_cv>:&nbsp;</b></span>Thank you.</div><!--end:1644341830637--><><!--begin:1644341938885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644341938_co>:&nbsp;</b></span>Looks like last year it was sent to the Sterling, VA location of Menzies Aviation</div><!--end:1644341938885--><><!--begin:1644341968236--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644341968_cv>:&nbsp;</b></span>okay.</div><!--end:1644341968236--><><!--begin:1644342062249--><div class=\'cv\'><span class=\'notranslate\'><b>Esameldin Alhag<timestamp_1644342062_cv>:&nbsp;</b></span>hopefully I receive it by the end of this week. Thank you Tiffany for the info.</div><!--end:1644342062249--><><!--begin:1644342098117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644342098_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with today?</div><!--end:1644342098117--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I finished my online DOT refresher training course on January 24, and since then I have not received my certificate yet. This issue had happened 3 years ago  and I received my certificate via email. please email to me a copy of my certificate. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Esameldin Alhag!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEsameldin Alhag: I am fine, thank you for asking.\r\nTiffany: We sent your certificate via US Mail on 01/28/2022 to: \r\nTiffany: Menzies Aviation 200622935Washington Dulles InternationalAirportPO Box 16606Washington, DC 20041\r\nTiffany: Since it is sent via US Mail it take between 7-10 business days at least to be delivered\r\nEsameldin Alhag: that is not the correct address, please send to;\r\nEsameldin Alhag: Washington Dulles InternationalAirport\r\nEsameldin Alhag: PO Box 16606 Washington Dc 20041\r\nTiffany: That was the address I listed above and the one we sent the certificate to?\r\nEsameldin Alhag: Thank you.\r\nTiffany: Looks like last year it was sent to the Sterling, VA location of Menzies Aviation\r\nEsameldin Alhag: okay.\r\nEsameldin Alhag: hopefully I receive it by the end of this week. Thank you Tiffany for the info.\r\nTiffany: Of course.  Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('268992497J2', 1644353993, 1644354588, 2, 23, 31, 10, 0, 0, 5, 0, 3037, 0, 0, 0, 0, 'Christopher Alford', 'Christopher.Alford@ct.gov', '159.247.3.230', 'f74db539ab94028b6e9b12c91d6fc6d4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-State of CT DEEP-cus-', 'Does the 40 hr HAZWOPER class require any medical clearance before participating?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Does the 40 hr HAZWOPER class require any medical clearance before participating?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644353997280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644353997_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christopher Alford</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644353997280--><><!--begin:1644354011874--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354011_cv>:&nbsp;</b></span>Doing well, you?</div><!--end:1644354011874--><><!--begin:1644354018333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354018_co>:&nbsp;</b></span>No medical clearance required unless we are fit testing you for a respiratory </div><!--end:1644354018333--><><!--begin:1644354022552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354022_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644354022552--><><!--begin:1644354070372--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354070_cv>:&nbsp;</b></span>The fit test or wearing a respirator is not part of the class?</div><!--end:1644354070372--><><!--begin:1644354137614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354137_co>:&nbsp;</b></span>Fit testing it not required unless you register for that separately.  You will complete dress out exercises so you will be in PPE part of Friday </div><!--end:1644354137614--><><!--begin:1644354158172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354158_co>:&nbsp;</b></span>Which we will provide</div><!--end:1644354158172--><><!--begin:1644354168659--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354168_cv>:&nbsp;</b></span>Perfect, thank you for the information. </div><!--end:1644354168659--><><!--begin:1644354248319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354248_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1644354248319--><><!--begin:1644354299549--><div class=\'cv\'><span class=\'notranslate\'><b>Christopher Alford<timestamp_1644354299_cv>:&nbsp;</b></span>No, that&#39;s all. Thanks!</div><!--end:1644354299549--><><!--begin:1644354309216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354309_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644354309216--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does the 40 hr HAZWOPER class require any medical clearance before participating?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Christopher Alford!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristopher Alford: Doing well, you?\r\nTiffany: No medical clearance required unless we are fit testing you for a respiratory \r\nTiffany: I am good thank you!\r\nChristopher Alford: The fit test or wearing a respirator is not part of the class?\r\nTiffany: Fit testing it not required unless you register for that separately.  You will complete dress out exercises so you will be in PPE part of Friday \r\nTiffany: Which we will provide\r\nChristopher Alford: Perfect, thank you for the information. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChristopher Alford: No, that&#39;s all. Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('268992664GV', 1644354140, 1644354241, 1, 23, 11, 6, 0, 0, 0, 0, 2123, 0, 0, 0, 0, 'Noelle', 'Noelle@wecenvironmental.com', '71.195.113.239', 'ab235d71fa6f0e0f3637cab3974db519', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Willbanks Environmental consulting, Inc.-cus-Online Course-_-8 hour hazwoper-cus-', 'I cannot login to my account', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot login to my account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644354142186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Noelle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644354142186--><><!--begin:1644354150781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354150_co>:&nbsp;</b></span>Can I get your last name please?</div><!--end:1644354150781--><><!--begin:1644354153826--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354154_cv>:&nbsp;</b></span>Willbanks</div><!--end:1644354153826--><><!--begin:1644354169134--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354169_cv>:&nbsp;</b></span>not sure if i have the right area, I cannotlogin to <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a></div><!--end:1644354169134--><><!--begin:1644354184934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354184_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1644354184934--><><!--begin:1644354205269--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354205_cv>:&nbsp;</b></span>haha thanks!</div><!--end:1644354205269--><><!--begin:1644354220742--><div class=\'cv\'><span class=\'notranslate\'><b>Noelle<timestamp_1644354220_cv>:&nbsp;</b></span>that was it!</div><!--end:1644354220742--><><!--begin:1644354230597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354230_co>:&nbsp;</b></span>Great news!!</div><!--end:1644354230597--><><!--begin:1644354241421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644354241_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644354241421--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I cannot login to my account\r\nTiffany has joined the chat.\r\nTiffany: Hi, Noelle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Can I get your last name please?\r\nNoelle: Willbanks\r\nNoelle: not sure if i have the right area, I cannotlogin to http://csregs.com\r\nTiffany: https://csregsonline.com/\r\nNoelle: haha thanks!\r\nNoelle: that was it!\r\nTiffany: Great news!!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2690695252N', 1644431035, 1644431480, 2, 23, 45, 7, 0, 0, 0, 0, 3453, 0, 0, 0, 0, 'Michelle Harden', 'mharden@aecindy.com', '12.139.107.66', '90c1ceb1f88798b8d75e96cd7ab52cec', 'Select Area of Inquiry:-_-Other-cus-Company-_-American Environmental-cus-', 'If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?', '<div class=\'ca\'><div class=\'info_box\'><i>If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644431039315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431039_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelle Harden</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644431039315--><><!--begin:1644431061245--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431061_cv>:&nbsp;</b></span>Great! How are you?</div><!--end:1644431061245--><><!--begin:1644431084865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431084_co>:&nbsp;</b></span>I am good thank you</div><!--end:1644431084865--><><!--begin:1644431153710--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431153_cv>:&nbsp;</b></span>Do you understand my question?</div><!--end:1644431153710--><><!--begin:1644431240262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431240_co>:&nbsp;</b></span>After purchasing an online course you have one year from the date to assign/invite a student to complete the training after the one year the seat expires.  Then after the student has been sent an invite they have 30 days to accept the invite before it expires...Once a students accepts the training invite or the training has been added into their account they have 90 days to complete the course before it expires.</div><!--end:1644431240262--><><!--begin:1644431314723--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431314_cv>:&nbsp;</b></span>So if I were to purchase 5 seats for a course, the invite could be sent to 5 separate attendees over the course of 1 year from the date of purchase?</div><!--end:1644431314723--><><!--begin:1644431348562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431348_co>:&nbsp;</b></span>Yes.  One student could be invited today. While you hold the other seats to invite later on through the year.  </div><!--end:1644431348562--><><!--begin:1644431371851--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431372_cv>:&nbsp;</b></span>Thank you for the clarification!</div><!--end:1644431371851--><><!--begin:1644431401792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431401_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1644431401792--><><!--begin:1644431414625--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Harden<timestamp_1644431414_cv>:&nbsp;</b></span>I&#39;m all set. Thanks!</div><!--end:1644431414625--><><!--begin:1644431426078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431426_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644431426078--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I were to purchase more than 1 seat for the OSHA 40-hr. training course, do these seats need to be used at the same time or can they be used over a period of time?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelle Harden!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelle Harden: Great! How are you?\r\nTiffany: I am good thank you\r\nMichelle Harden: Do you understand my question?\r\nTiffany: After purchasing an online course you have one year from the date to assign/invite a student to complete the training after the one year the seat expires.  Then after the student has been sent an invite they have 30 days to accept the invite before it expires...Once a students accepts the training invite or the training has been added into their account they have 90 days to complete the course before it expires.\r\nMichelle Harden: So if I were to purchase 5 seats for a course, the invite could be sent to 5 separate attendees over the course of 1 year from the date of purchase?\r\nTiffany: Yes.  One student could be invited today. While you hold the other seats to invite later on through the year.  \r\nMichelle Harden: Thank you for the clarification!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nMichelle Harden: I&#39;m all set. Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269070090VN', 1644431565, 1644432247, 1, 23, 10, 7, 0, 0, 5, 0, 5814, 0, 0, 0, 0, 'Brooke', 'brooke.hickox@avmax.com', '173.12.139.137', '112163df0f5c35f10d6c82cf453f73fd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Avmax JAX-cus-Online Course-_-IATA Dangerous Goods-cus-', 'Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644431568914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431568_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brooke</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644431568914--><><!--begin:1644430912510--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431579_cv>:&nbsp;</b></span>Hi, I&#39;m well. How are you?</div><!--end:1644430912510--><><!--begin:1644431591609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431591_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1644431591609--><><!--begin:1644431674178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431674_co>:&nbsp;</b></span>The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  </div><!--end:1644431674178--><><!--begin:1644431692933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431692_co>:&nbsp;</b></span>Do you have an order number I can assist with this if needed?</div><!--end:1644431692933--><><!--begin:1644431062467--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431729_cv>:&nbsp;</b></span>Let me find the order number! </div><!--end:1644431062467--><><!--begin:1644431175961--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431842_cv>:&nbsp;</b></span>Order number is 15447</div><!--end:1644431175961--><><!--begin:1644431918564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431918_co>:&nbsp;</b></span>I have added the seat into his account.  He should be able to log in and see it to start training.  </div><!--end:1644431918564--><><!--begin:1644431266265--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431933_cv>:&nbsp;</b></span>Thank you so much! </div><!--end:1644431266265--><><!--begin:1644431958956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431958_co>:&nbsp;</b></span>His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  </div><!--end:1644431958956--><><!--begin:1644431965038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431965_co>:&nbsp;</b></span><a href=\'mailto:randall.babbitt@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>randall.babbitt@avmax.com</a></div><!--end:1644431965038--><><!--begin:1644431981765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644431981_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1644431981765--><><!--begin:1644431322586--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644431989_cv>:&nbsp;</b></span>it should be <a href=\'mailto:Edward.Ramirez@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Edward.Ramirez@avmax.com</a></div><!--end:1644431322586--><><!--begin:1644432020389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432020_co>:&nbsp;</b></span>Oh looks like is was first sent to another student with the email <a href=\'mailto:randall.babbitt@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>randall.babbitt@avmax.com</a></div><!--end:1644432020389--><><!--begin:1644431432670--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432099_cv>:&nbsp;</b></span>I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice </div><!--end:1644431432670--><><!--begin:1644432115718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432115_co>:&nbsp;</b></span>I have added the IATA in Edwards account</div><!--end:1644432115718--><><!--begin:1644432116295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432116_co>:&nbsp;</b></span><a href=\'mailto:edward.ramirez@avmax.com\' target=\'_blank\' rel=\'noopener noreferrer\'>edward.ramirez@avmax.com</a></div><!--end:1644432116295--><><!--begin:1644431471871--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432138_cv>:&nbsp;</b></span>Thank you! I will have him check soon </div><!--end:1644431471871--><><!--begin:1644432169751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432169_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644432169751--><><!--begin:1644431519967--><div class=\'cv\'><span class=\'notranslate\'><b>Brooke<timestamp_1644432186_cv>:&nbsp;</b></span>No ma&#39;am, that is all for now! </div><!--end:1644431519967--><><!--begin:1644432209311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644432209_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644432209311--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good afternoon, IATA Dangerous Goods was ordered for Edward Ramirez back on January 3rd. He has tried to log in to his account and the course is not loaded in his compliance solutions account. He went back to the email he received with the invitation link and it says the link is expired. What can we do to resolve this? \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brooke!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrooke: Hi, I&#39;m well. How are you?\r\nTiffany: I am good thank you!\r\nTiffany: The group manager will need to resend the invitation link (which expires in 30 days) or just add the course directly in his account under the existing users tab after selecting the add participant option on the course.  \r\nTiffany: Do you have an order number I can assist with this if needed?\r\nBrooke: Let me find the order number! \r\nBrooke: Order number is 15447\r\nTiffany: I have added the seat into his account.  He should be able to log in and see it to start training.  \r\nBrooke: Thank you so much! \r\nTiffany: His username is his email if he needs assistance please send him our direction.  He has 90 days to complete the course since it is now in his account.  \r\nTiffany: mailto:randall.babbitt@avmax.com\r\nTiffany: Log in page: https://csregsonline.com/\r\nBrooke: it should be mailto:Edward.Ramirez@avmax.com\r\nTiffany: Oh looks like is was first sent to another student with the email mailto:randall.babbitt@avmax.com\r\nBrooke: I don&#39;t think we have an employee by that name. It&#39;s possible that it was ordered twice, maybe  on a separate invoice \r\nTiffany: I have added the IATA in Edwards account\r\nTiffany: mailto:edward.ramirez@avmax.com\r\nBrooke: Thank you! I will have him check soon \r\nTiffany: Is there anything else I can assist you with today?\r\nBrooke: No ma&#39;am, that is all for now! \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2690804925G', 1644441964, 1644442987, 2, 23, 7, 4, 0, 0, 5, 0, 2423, 0, 0, 0, 0, 'Vincent', 'passarov@leidos.com', '140.162.13.222', 'ee2ad91e120fac65300e30b33216671c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Leidos-cus-', 'Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644441968139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644441968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Vincent</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644441968139--><><!--begin:1644442010767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442010_co>:&nbsp;</b></span>That class is scheduled but pending at this time.</div><!--end:1644442010767--><><!--begin:1644442173161--><div class=\'cv\'><span class=\'notranslate\'><b>Vincent<timestamp_1644442173_cv>:&nbsp;</b></span>Roger that. Is there any way i could get notified if it goes from pending to not pending so I can attend the hands-on PPE portion?</div><!--end:1644442173161--><><!--begin:1644442512227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442512_co>:&nbsp;</b></span>In order to be slotted for a class and updated once the class status changes you will call our office the Monday before the class you are interested in.  We will add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1644442512227--><><!--begin:1644442767457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442767_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1644442767457--><><!--begin:1644442982124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644442982_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644442982124--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the March 1-4 training in Alexandria, VA still on? I took the Hybrid HAZWOPER 40 hour online and need the hands-on portion to complete.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Vincent!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: That class is scheduled but pending at this time.\r\nVincent: Roger that. Is there any way i could get notified if it goes from pending to not pending so I can attend the hands-on PPE portion?\r\nTiffany: In order to be slotted for a class and updated once the class status changes you will call our office the Monday before the class you are interested in.  We will add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany: Is there anything else I can assist you with?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('26916389492', 1644525386, 1644526475, 2, 23, 27, 6, 0, 0, 0, 0, 5589, 0, 0, 0, 0, 'Sean', 'sean.vangorder@wolfspeed.com', '4.7.251.66', '6777fbb5d4bf8f1327253e5b6894bad8', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Wolfspeed-cus-', 'I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204', '<div class=\'ca\'><div class=\'info_box\'><i>I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644525390690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525390_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644525390690--><><!--begin:1644525424600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525424_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1644525424600--><><!--begin:1644525475059--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525475_cv>:&nbsp;</b></span>please send</div><!--end:1644525475059--><><!--begin:1644525481367--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525481_cv>:&nbsp;</b></span>to:  Sean Van Gorder</div><!--end:1644525481367--><><!--begin:1644525491690--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525491_cv>:&nbsp;</b></span>55 patriot Circle, Apt. H, Utica, NY 13502</div><!--end:1644525491690--><><!--begin:1644525495594--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525495_cv>:&nbsp;</b></span>thank you</div><!--end:1644525495594--><><!--begin:1644525515066--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525515_cv>:&nbsp;</b></span>Sean Van Gorder, EHS Principal Lead</div><!--end:1644525515066--><><!--begin:1644525591541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525591_co>:&nbsp;</b></span>Looks like it will go to your attention to the Wolfspeed address of:</div><!--end:1644525591541--><><!--begin:1644525629169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525629_co>:&nbsp;</b></span>5757 Edic Rd EHS Department (CUB Bldg. 2nd Floor), Marcy, NY 13403</div><!--end:1644525629169--><><!--begin:1644525675816--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525675_cv>:&nbsp;</b></span>ugh</div><!--end:1644525675816--><><!--begin:1644525683322--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525683_cv>:&nbsp;</b></span>wrong address</div><!--end:1644525683322--><><!--begin:1644525701122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525701_co>:&nbsp;</b></span>Excuse me the correct address listed is:5757 Marcy SUNY Parkway<br>Marcy, NY 13403</div><!--end:1644525701122--><><!--begin:1644525733146--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525733_cv>:&nbsp;</b></span>that is the company address, but we are not accepting mail at the site yet.  Brand new facility</div><!--end:1644525733146--><><!--begin:1644525805019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525804_co>:&nbsp;</b></span>When will the mail be accepted at that location?  I can set your home address as a temporary mailing address for the company until that date</div><!--end:1644525805019--><><!--begin:1644525819402--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525819_cv>:&nbsp;</b></span>ok.  not until April 2022</div><!--end:1644525819402--><><!--begin:1644525832308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525832_co>:&nbsp;</b></span>Beginning of April?</div><!--end:1644525832308--><><!--begin:1644525888441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525888_co>:&nbsp;</b></span>If anyone else trains under your company, should you be the person receiving the certificates?</div><!--end:1644525888441--><><!--begin:1644525899737--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525899_cv>:&nbsp;</b></span>for now that is ok</div><!--end:1644525899737--><><!--begin:1644525925162--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644525925_cv>:&nbsp;</b></span>April 15th we can begin receiving items in the mail</div><!--end:1644525925162--><><!--begin:1644525953268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644525953_co>:&nbsp;</b></span>Alright.  I will set your home address as the mailing address until April 15th at which point it will change to the company address provided and your home address will be deleted from the record.  </div><!--end:1644525953268--><><!--begin:1644526178249--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1644526178_cv>:&nbsp;</b></span>thank you</div><!--end:1644526178249--><><!--begin:1644526216057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644526216_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644526216057--><><!--begin:1644526474748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644526474_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644526474748--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just finished my Semiconductor Manufacturing Chemical Safety Training Part 1.  Can you please send me my certificate?  Thank you.\r\n310-936-7204\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sean!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nSean: please send\r\nSean: to:  Sean Van Gorder\r\nSean: 55 patriot Circle, Apt. H, Utica, NY 13502\r\nSean: thank you\r\nSean: Sean Van Gorder, EHS Principal Lead\r\nTiffany: Looks like it will go to your attention to the Wolfspeed address of:\r\nTiffany: 5757 Edic Rd EHS Department (CUB Bldg. 2nd Floor), Marcy, NY 13403\r\nSean: ugh\r\nSean: wrong address\r\nTiffany: Excuse me the correct address listed is:5757 Marcy SUNY ParkwayMarcy, NY 13403\r\nSean: that is the company address, but we are not accepting mail at the site yet.  Brand new facility\r\nTiffany: When will the mail be accepted at that location?  I can set your home address as a temporary mailing address for the company until that date\r\nSean: ok.  not until April 2022\r\nTiffany: Beginning of April?\r\nTiffany: If anyone else trains under your company, should you be the person receiving the certificates?\r\nSean: for now that is ok\r\nSean: April 15th we can begin receiving items in the mail\r\nTiffany: Alright.  I will set your home address as the mailing address until April 15th at which point it will change to the company address provided and your home address will be deleted from the record.  \r\nSean: thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269487119TJ', 1644848593, 1644851804, 2, 23, 9, 5, 0, 0, 0, 0, 6532, 0, 0, 0, 0, 'Matt Prezioso', 'matt.prezioso@gmail.com', '38.34.111.135', '25e762f2d8bcaeb2d28c49147f85241a', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644848596340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848596_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt Prezioso</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644848596340--><><!--begin:1644848604240--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848604_cv>:&nbsp;</b></span>I&#39;m well, thanks. How are you?</div><!--end:1644848604240--><><!--begin:1644848625187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848625_co>:&nbsp;</b></span>Good thank you!</div><!--end:1644848625187--><><!--begin:1644848638930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848638_co>:&nbsp;</b></span>I can assist you with your needs</div><!--end:1644848638930--><><!--begin:1644848682726--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848682_cv>:&nbsp;</b></span>Great, thanks a lot. I have 11-15 people to sign up for 40-hour HAZWOPER.  We are hoping to get separate invoices for each person, and for folks to stagger their start times a bit.</div><!--end:1644848682726--><><!--begin:1644848741277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848741_co>:&nbsp;</b></span>Is the training you need online or seminar?</div><!--end:1644848741277--><><!--begin:1644848756437--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848756_cv>:&nbsp;</b></span>32h online and 8h seminar</div><!--end:1644848756437--><><!--begin:1644848828892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848828_co>:&nbsp;</b></span>Each person can register separately using the website <a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1644848828892--><><!--begin:1644848842492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848842_co>:&nbsp;</b></span>But you would not receive the bulk discount if you do it that way.</div><!--end:1644848842492--><><!--begin:1644848871737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848871_co>:&nbsp;</b></span>We would need to complete each order on the same day in order to get that bulk discount.  </div><!--end:1644848871737--><><!--begin:1644848896337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644848896_co>:&nbsp;</b></span>Would each person be paying with credit card or would we be invoicing the company?</div><!--end:1644848896337--><><!--begin:1644848952310--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644848952_cv>:&nbsp;</b></span>Yes, we are hoping to get the bulk discount. I&#39;d be paying on my card, but if I could get individual bills that I could forward for approval that would help</div><!--end:1644848952310--><><!--begin:1644849159798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849159_co>:&nbsp;</b></span>If you want the prepaid discount we would need the credit card payment(s) at the time of placing of order</div><!--end:1644849159798--><><!--begin:1644849367733--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849367_cv>:&nbsp;</b></span>Is there a way I could pay for the number of spots (I&#39;ll know the # in a few minutes - over 11 but max of 15) and then have bills sent to me that I can use for the approvals? Different business units will be reimbursing me.</div><!--end:1644849367733--><><!--begin:1644849551040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849550_co>:&nbsp;</b></span>Yes we can send you separate invoices for each.  The invoices are created a next day.</div><!--end:1644849551040--><><!--begin:1644849672836--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849672_cv>:&nbsp;</b></span>Okay, thanks. How do I proceed when I have the names of folks? Also, how long do they have to complete the training?</div><!--end:1644849672836--><><!--begin:1644849726510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849726_co>:&nbsp;</b></span>Once they have been registered they have 90 days to complete the full course.  32 hours online, 8 hours in class-hands-on portion, and then back online to complete the exam.  </div><!--end:1644849726510--><><!--begin:1644849794895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849794_co>:&nbsp;</b></span>I am going to send you an email so you will have my contact information.  Once you are ready to proceed you can reach back out to my email and I will get you taken care of.   </div><!--end:1644849794895--><><!--begin:1644849812374--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849812_cv>:&nbsp;</b></span>fantastic, I appreciate that.<br><a href=\'mailto:Matt.Prezioso@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Matt.Prezioso@erm.com</a></div><!--end:1644849812374--><><!--begin:1644849949894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644849949_co>:&nbsp;</b></span>Just sent</div><!--end:1644849949894--><><!--begin:1644849967111--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1644849967_cv>:&nbsp;</b></span>Thank you! Looking forward to working with you on this.</div><!--end:1644849967111--><><!--begin:1644850009454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644850009_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with for now?</div><!--end:1644850009454--><><!--begin:1644851803365--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851803_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644851803365--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I\'d like to do a bulk signup of folks but will need separate invoices. Who can I speak with and coordinate this?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt Prezioso!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt Prezioso: I&#39;m well, thanks. How are you?\r\nTiffany: Good thank you!\r\nTiffany: I can assist you with your needs\r\nMatt Prezioso: Great, thanks a lot. I have 11-15 people to sign up for 40-hour HAZWOPER.  We are hoping to get separate invoices for each person, and for folks to stagger their start times a bit.\r\nTiffany: Is the training you need online or seminar?\r\nMatt Prezioso: 32h online and 8h seminar\r\nTiffany: Each person can register separately using the website https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany: But you would not receive the bulk discount if you do it that way.\r\nTiffany: We would need to complete each order on the same day in order to get that bulk discount.  \r\nTiffany: Would each person be paying with credit card or would we be invoicing the company?\r\nMatt Prezioso: Yes, we are hoping to get the bulk discount. I&#39;d be paying on my card, but if I could get individual bills that I could forward for approval that would help\r\nTiffany: If you want the prepaid discount we would need the credit card payment(s) at the time of placing of order\r\nMatt Prezioso: Is there a way I could pay for the number of spots (I&#39;ll know the # in a few minutes - over 11 but max of 15) and then have bills sent to me that I can use for the approvals? Different business units will be reimbursing me.\r\nTiffany: Yes we can send you separate invoices for each.  The invoices are created a next day.\r\nMatt Prezioso: Okay, thanks. How do I proceed when I have the names of folks? Also, how long do they have to complete the training?\r\nTiffany: Once they have been registered they have 90 days to complete the full course.  32 hours online, 8 hours in class-hands-on portion, and then back online to complete the exam.  \r\nTiffany: I am going to send you an email so you will have my contact information.  Once you are ready to proceed you can reach back out to my email and I will get you taken care of.   \r\nMatt Prezioso: fantastic, I appreciate that.mailto:Matt.Prezioso@erm.com\r\nTiffany: Just sent\r\nMatt Prezioso: Thank you! Looking forward to working with you on this.\r\nTiffany: My pleasure! Is there anything else I can assist you with for now?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('269490424QT', 1644851923, 1644852756, 2, 23, 31, 9, 0, 0, 0, 0, 2726, 0, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '12.188.111.19', '2bceec55ca55cba7af87c1efda10197d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-American Packaging Corp-cus-', 'Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.', '<div class=\'ca\'><div class=\'info_box\'><i>Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1644851925107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851925_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1644851925107--><><!--begin:1644851937795--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644851938_cv>:&nbsp;</b></span>good</div><!--end:1644851937795--><><!--begin:1644851973421--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644851973_co>:&nbsp;</b></span>Drury Plaza Hotel Milwaukee Downtown<br>700 N Water St, Milwaukee, WI 53202</div><!--end:1644851973421--><><!--begin:1644851994525--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644851994_cv>:&nbsp;</b></span>Is the course confirmed yet?</div><!--end:1644851994525--><><!--begin:1644852009318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852009_co>:&nbsp;</b></span>Not at this time</div><!--end:1644852009318--><><!--begin:1644852040565--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644852040_cv>:&nbsp;</b></span>How many seats have been purchased so far? I looking to send two people.</div><!--end:1644852040565--><><!--begin:1644852169765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852169_co>:&nbsp;</b></span>For the March class in Milwaukee we currently do not have anyone registered for the 24 or 40 Hour HAZWOPER</div><!--end:1644852169765--><><!--begin:1644852404098--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1644852404_cv>:&nbsp;</b></span>Thank you</div><!--end:1644852404098--><><!--begin:1644852429643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852429_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1644852429643--><><!--begin:1644852752639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1644852752_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1644852752639--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Milwaukee WI 24-Hour HAZWOPER course. Is the training location the Drury Plaza Hotel? I would like to confirm this before purchasing seats for two learners.\r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: good\r\nTiffany: Drury Plaza Hotel Milwaukee Downtown700 N Water St, Milwaukee, WI 53202\r\ndave: Is the course confirmed yet?\r\nTiffany: Not at this time\r\ndave: How many seats have been purchased so far? I looking to send two people.\r\nTiffany: For the March class in Milwaukee we currently do not have anyone registered for the 24 or 40 Hour HAZWOPER\r\ndave: Thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269836524JC', 1645198017, 1645198712, 2, 23, 28, 8, 0, 0, 0, 0, 5224, 0, 0, 0, 0, 'Andrea Vecci', 'avecci@langan.com', '24.6.150.80', '73dc1df772b4654296f3f7b494ea067e', 'Select Area of Inquiry:-_-Other-cus-Company-_-Langan-cus-', 'Hi, my assessment for the module Safety principles is frozen.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, my assessment for the module Safety principles is frozen.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645198020530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198020_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrea Vecci</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645198020530--><><!--begin:1645198065084--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198065_cv>:&nbsp;</b></span>Hi, I am good, thank! How are you?</div><!--end:1645198065084--><><!--begin:1645198090728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198090_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1645198090728--><><!--begin:1645198107751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198107_co>:&nbsp;</b></span>I am getting you looked  and now</div><!--end:1645198107751--><><!--begin:1645198115787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198115_co>:&nbsp;</b></span>looked up*</div><!--end:1645198115787--><><!--begin:1645198164028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198163_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br></div><!--end:1645198164028--><><!--begin:1645198183800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198183_co>:&nbsp;</b></span>I do see there are a few times your timing account did time out.</div><!--end:1645198183800--><><!--begin:1645198192233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198192_co>:&nbsp;</b></span>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  </div><!--end:1645198192233--><><!--begin:1645198235159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198235_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.  You may need to refresh you training page.</div><!--end:1645198235159--><><!--begin:1645198339598--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198339_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=yMa9jTrYL2nw.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/yMa9jTrYL2nw.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>yMa9jTrYL2nw.png</a></div> </div><!--end:1645198339598--><><!--begin:1645198364707--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198364_cv>:&nbsp;</b></span>There are two exit options, Which one is the right one?</div><!--end:1645198364707--><><!--begin:1645198399814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198399_co>:&nbsp;</b></span>You do the exit module and once you are back on the main page you use the log out link.</div><!--end:1645198399814--><><!--begin:1645198437583--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198437_cv>:&nbsp;</b></span>okay, thank you. And what is the single &quot;exit&quot; button for?</div><!--end:1645198437583--><><!--begin:1645198487681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198487_co>:&nbsp;</b></span>I can not say.  I will have to talk with the course developer as no one has pointed that out to me before and I have not seen it while completing training myself</div><!--end:1645198487681--><><!--begin:1645198618438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198618_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1645198618438--><><!--begin:1645198657149--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198657_cv>:&nbsp;</b></span>Thank you, that is all I needed for today.</div><!--end:1645198657149--><><!--begin:1645198668886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645198668_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645198668886--><><!--begin:1645198689301--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Vecci<timestamp_1645198689_cv>:&nbsp;</b></span>you too!!</div><!--end:1645198689301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, my assessment for the module Safety principles is frozen.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrea Vecci!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrea Vecci: Hi, I am good, thank! How are you?\r\nTiffany: I am good thank you!\r\nTiffany: I am getting you looked  and now\r\nTiffany: looked up*\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged in\r\nTiffany: I do see there are a few times your timing account did time out.\r\nTiffany: To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.  You may need to refresh you training page.\r\nAndrea Vecci: yMa9jTrYL2nw.png \r\nAndrea Vecci: There are two exit options, Which one is the right one?\r\nTiffany: You do the exit module and once you are back on the main page you use the log out link.\r\nAndrea Vecci: okay, thank you. And what is the single &quot;exit&quot; button for?\r\nTiffany: I can not say.  I will have to talk with the course developer as no one has pointed that out to me before and I have not seen it while completing training myself\r\nTiffany: Is there anything else I can assist you with for today?\r\nAndrea Vecci: Thank you, that is all I needed for today.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAndrea Vecci: you too!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('269858449GX', 1645219935, 1645220231, 2, 23, 21, 3, 0, 0, 0, 0, 2253, 0, 0, 0, 0, 'David', 'service@kendalsigns.com', '208.65.52.177', '7dec8da24f6ced88f6c46ece5439fa36', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kendal Signs-cus-', 'I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645219937247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645219937_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645219937247--><><!--begin:1645219954889--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645219954_cv>:&nbsp;</b></span>Im ok but will be better if you can help me out</div><!--end:1645219954889--><><!--begin:1645220013297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220013_co>:&nbsp;</b></span>within 24 business hours but we should be able to get it to you by the end of today</div><!--end:1645220013297--><><!--begin:1645220070937--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220070_cv>:&nbsp;</b></span>Please do.  I know this is late notice but we were just told by our customer that this is needed and the job starts monday morning and they need this certificate before we can start the job</div><!--end:1645220070937--><><!--begin:1645220094603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220094_co>:&nbsp;</b></span>I understand! and I will do my best</div><!--end:1645220094603--><><!--begin:1645220185446--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220185_cv>:&nbsp;</b></span>Thank You</div><!--end:1645220185446--><><!--begin:1645220206603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645220206_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645220206603--><><!--begin:1645220229048--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1645220229_cv>:&nbsp;</b></span>no ma&#39;am</div><!--end:1645220229048--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed the fall protection class and have submitted the extra $10 for the emailed version of the certificate.  Approximately how long will it take for me to receive the email?  I need this certificate for a job on monday morning.  Thanks in advance\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid: Im ok but will be better if you can help me out\r\nTiffany: within 24 business hours but we should be able to get it to you by the end of today\r\nDavid: Please do.  I know this is late notice but we were just told by our customer that this is needed and the job starts monday morning and they need this certificate before we can start the job\r\nTiffany: I understand! and I will do my best\r\nDavid: Thank You\r\nTiffany: Is there anything else I can assist you with today?\r\nDavid: no ma&#39;am\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('270095380J4', 1645456867, 1645457148, 2, 23, 21, 4, 0, 0, 5, 0, 2647, 0, 0, 0, 0, 'Alexander Ametrano', 'ametrano@battelle.org', '131.167.254.200', 'd94ace799e1ea6fa2b887c8748114d39', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Battelle-cus-', 'Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645456871581--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456871_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Ametrano</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645456871581--><><!--begin:1645456920562--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645456920_cv>:&nbsp;</b></span>Doing good - thanks</div><!--end:1645456920562--><><!--begin:1645456973240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456973_co>:&nbsp;</b></span>Your certificate was printed on 02/03/2022 and sent via US Mail to: </div><!--end:1645456973240--><><!--begin:1645456996545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645456996_co>:&nbsp;</b></span>Battelle Eastern Science & Technology Center <br>1204 Technology Drive<br>Aberdeen MD 21001</div><!--end:1645456996545--><><!--begin:1645457087918--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645457088_cv>:&nbsp;</b></span>Awesome - thanks! I&#39;ll check this week at the office and reach back out if I haven&#39;t received it.</div><!--end:1645457087918--><><!--begin:1645457111983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457111_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645457111983--><><!--begin:1645457124137--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Ametrano<timestamp_1645457124_cv>:&nbsp;</b></span>Nope that&#39;s it. Thanks again.</div><!--end:1645457124137--><><!--begin:1645457138064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457138_co>:&nbsp;</b></span>My pleasure!</div><!--end:1645457138064--><><!--begin:1645457142248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645457142_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645457142248--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello - I would like to check on my 40 HR certificate.  Would you be able to tell me if it was mailed out? And if so to what address it was sent?  Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexander Ametrano!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Ametrano: Doing good - thanks\r\nTiffany: Your certificate was printed on 02/03/2022 and sent via US Mail to: \r\nTiffany: Battelle Eastern Science & Technology Center 1204 Technology DriveAberdeen MD 21001\r\nAlexander Ametrano: Awesome - thanks! I&#39;ll check this week at the office and reach back out if I haven&#39;t received it.\r\nTiffany: Is there anything else I can assist you with today?\r\nAlexander Ametrano: Nope that&#39;s it. Thanks again.\r\nTiffany: My pleasure!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('270291141WM', 1645652632, 1645652933, 2, 23, 25, 5, 0, 0, 4, 0, 1960, 262, 0, 0, 0, 'dave', 'droelke@americanpackaging.com', '98.124.175.106', 'e785096cc7947c1c8c191a559da79bb6', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APC-cus-', 'Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645652635262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652635_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dave</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645652635262--><><!--begin:1645652689591--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652689_cv>:&nbsp;</b></span>Curious</div><!--end:1645652689591--><><!--begin:1645652728143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652728_co>:&nbsp;</b></span>That class is still pending and the final determination will be made on Friday but as of right now there is no one registered for the 40 or 24 Hour HAZWOPERS.  </div><!--end:1645652728143--><><!--begin:1645652764496--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652764_cv>:&nbsp;</b></span>How many students does it take to confirm the class?</div><!--end:1645652764496--><><!--begin:1645652870543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645652870_co>:&nbsp;</b></span>I can not say exactly as management makes the decision and it varies per class.  But I would say usually 5 or more.</div><!--end:1645652870543--><><!--begin:1645652930033--><div class=\'cv\'><span class=\'notranslate\'><b>dave<timestamp_1645652930_cv>:&nbsp;</b></span>Thank you. I think I will schedule my student for the May class. Thanks again.<span class=\'emoji_chat\'>&#128077;</span></div><!--end:1645652930033--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the 24 hour HAZWOPER training in Milwaukee March 1-3 been confirmed? If not, is it looking like it will be confirmed? I have 1 person to send but if confirmation isn\'t likely I don\'t want to waste my time scheduling around their absence. \r\nTiffany has joined the chat.\r\nTiffany: Hi, dave!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndave: Curious\r\nTiffany: That class is still pending and the final determination will be made on Friday but as of right now there is no one registered for the 40 or 24 Hour HAZWOPERS.  \r\ndave: How many students does it take to confirm the class?\r\nTiffany: I can not say exactly as management makes the decision and it varies per class.  But I would say usually 5 or more.\r\ndave: Thank you. I think I will schedule my student for the May class. Thanks again.&#128077;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27036372533', 1645725198, 1645725360, 1, 23, 7, 4, 0, 0, 0, 0, 2241, 0, 0, 0, 0, 'Jacques Martin', 'JMMartin@trccompanies.com', '96.39.236.252', '582bd1e49622bbc63b04f9730190607b', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-HAZWOPER-cus-', 'I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.', '<div class=\'ca\'><div class=\'info_box\'><i>I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645725201604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725201_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacques Martin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645725201604--><><!--begin:1645725284603--><div class=\'cv\'><span class=\'notranslate\'><b>Jacques Martin<timestamp_1645725284_cv>:&nbsp;</b></span>I am good thanks</div><!--end:1645725284603--><><!--begin:1645725307417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725307_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1645725307417--><><!--begin:1645725324992--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725324_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br></div><!--end:1645725324992--><><!--begin:1645725332993--><div class=\'cv\'><span class=\'notranslate\'><b>Jacques Martin<timestamp_1645725333_cv>:&nbsp;</b></span>thank you</div><!--end:1645725332993--><><!--begin:1645725360976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645725360_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1645725360976--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am doing the Summary Assessment of the PPE section and it glitches after the third question about Eyewear protection and will not let me proceed to the following questions to complete the Module.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacques Martin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacques Martin: I am good thanks\r\nTiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.\r\nJacques Martin: thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('270374274EZ', 1645735746, 1645735900, 1, 23, 7, 4, 0, 0, 0, 0, 3622, 0, 0, 0, 0, 'Charles Campbell', 'ccampbell@eaest.com', '172.6.175.39', '5bc5202fc615790fbcfad6d7b6f0bca2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-EA Engineering, Science, and Technology Inc., PBC-cus-Online Course-_-8 hour HAZWOPER refresher -cus-', 'I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645735749869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735749_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645735749869--><><!--begin:1645735764074--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735764_cv>:&nbsp;</b></span>Well, how are you</div><!--end:1645735764074--><><!--begin:1645735776524--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735776_co>:&nbsp;</b></span>Good thank you!</div><!--end:1645735776524--><><!--begin:1645735800012--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735799_co>:&nbsp;</b></span>I  am looking you up now</div><!--end:1645735800012--><><!--begin:1645735811755--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735811_cv>:&nbsp;</b></span>I think I&#39;m ok actually</div><!--end:1645735811755--><><!--begin:1645735820771--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735820_cv>:&nbsp;</b></span>looks like the first lesson started</div><!--end:1645735820771--><><!--begin:1645735834465--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735834_cv>:&nbsp;</b></span>sorry for the inconvenience</div><!--end:1645735834465--><><!--begin:1645735838053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735838_co>:&nbsp;</b></span>It may have been a time requirement not met</div><!--end:1645735838053--><><!--begin:1645735847990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735847_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1645735847990--><><!--begin:1645735861462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735861_co>:&nbsp;</b></span>If you need any future assistance please let me know.</div><!--end:1645735861462--><><!--begin:1645735870971--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Campbell<timestamp_1645735871_cv>:&nbsp;</b></span>Thanks!</div><!--end:1645735870971--><><!--begin:1645735878493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645735878_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1645735878493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am unable to complete the online support module and start Lesson 1. I can only  choose exit or continue as options when finishing support and both do not complete the module.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Charles Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Campbell: Well, how are you\r\nTiffany: Good thank you!\r\nTiffany: I  am looking you up now\r\nCharles Campbell: I think I&#39;m ok actually\r\nCharles Campbell: looks like the first lesson started\r\nCharles Campbell: sorry for the inconvenience\r\nTiffany: It may have been a time requirement not met\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: If you need any future assistance please let me know.\r\nCharles Campbell: Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('270454654H3', 1645816143, 1645817448, 2, 23, 24, 5, 0, 0, 5, 0, 8177, 0, 0, 0, 0, 'Nakayla Krahn', 'nakayla@littleriverconsultants.com', '75.103.165.150', '192009e7d3a24ab0470e9e19706ef93a', 'Select Area of Inquiry:-_-Other-cus-Company-_-Little River Consultants-cus-', 'After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?', '<div class=\'ca\'><div class=\'info_box\'><i>After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1645816146367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816146_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nakayla Krahn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1645816146367--><><!--begin:1645816181301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816181_co>:&nbsp;</b></span>An annual 8-Hour HAZWOPER Refresher is required</div><!--end:1645816181301--><><!--begin:1645816203215--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816203_cv>:&nbsp;</b></span>so once a year I have to do the 8-hour to maintain my certification</div><!--end:1645816203215--><><!--begin:1645816286787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816286_co>:&nbsp;</b></span>Your 40 HAZ certification date is 02/19/2021 so you need to complete your 8-Hour Refresher ASAP as it has already passed when you completed your 40-HOur HAZWOPER.  We advise getting the refresher completed as close to your initial certification date as possible and advise try not to let it expire over 2 months</div><!--end:1645816286787--><><!--begin:1645816652931--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816652_cv>:&nbsp;</b></span>okay. Sounds great! </div><!--end:1645816652931--><><!--begin:1645816691353--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816690_cv>:&nbsp;</b></span>I emailed customer service asking if they would be able to provide me with a discounted rate. We are a very VERY small company and a registered DBE. </div><!--end:1645816691353--><><!--begin:1645816755303--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816754_cv>:&nbsp;</b></span>I saw online that you have discounted rates depending on how many people register but we only have 3 people at the company, and I am the only one with the 40-Hour Hazwoper training. I will be the only one registering, hopefully since my company is not as big, they are able to provide me with a discount.</div><!--end:1645816755303--><><!--begin:1645816913721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816913_co>:&nbsp;</b></span>If you sent the email in we will get it.  We would have to ask management about any discount if available as we are not able to approve any discounts not already set in place.  </div><!--end:1645816913721--><><!--begin:1645816949144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816949_co>:&nbsp;</b></span>wHEN DID YOU SEND THE EMAIL IN?</div><!--end:1645816949144--><><!--begin:1645816967999--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645816967_co>:&nbsp;</b></span>Sorry about that capitalization hit the wrong button :)</div><!--end:1645816967999--><><!--begin:1645816974035--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816973_cv>:&nbsp;</b></span>about 10 minutes ago!</div><!--end:1645816974035--><><!--begin:1645816984892--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645816984_cv>:&nbsp;</b></span>okay that sounds good!</div><!--end:1645816984892--><><!--begin:1645817006976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817006_co>:&nbsp;</b></span>Did you send it to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> ?</div><!--end:1645817006976--><><!--begin:1645817015257--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817015_co>:&nbsp;</b></span>I have not seen it come across yet?</div><!--end:1645817015257--><><!--begin:1645817017335--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817016_cv>:&nbsp;</b></span>Also, I will need to complete the 8-Hour OSHA HAZWOPER Annual Refresher correct?</div><!--end:1645817017335--><><!--begin:1645817059221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817059_co>:&nbsp;</b></span>Yes you can do that online, in a seminar class room, for in a Virtual instructor led setting</div><!--end:1645817059221--><><!--begin:1645817089449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817089_co>:&nbsp;</b></span>Here is a couple links you may find useful</div><!--end:1645817089449--><><!--begin:1645817090250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817090_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1645817090250--><><!--begin:1645817095488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817095_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt</a></div><!--end:1645817095488--><><!--begin:1645817099297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817099_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1645817099297--><><!--begin:1645817110584--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817110_cv>:&nbsp;</b></span>I just forwarded the email. Looks like I was missing an &quot;s&quot; in the csregs part of the email</div><!--end:1645817110584--><><!--begin:1645817141537--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817141_cv>:&nbsp;</b></span>Looks like the cheapest option is to do it online correct?</div><!--end:1645817141537--><><!--begin:1645817182707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817182_co>:&nbsp;</b></span>That is correct when you pay at the time of placing the order it is $140</div><!--end:1645817182707--><><!--begin:1645817209746--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817209_cv>:&nbsp;</b></span>great thank you. I will wait to hear back from management in hopes they can offer us a discount. </div><!--end:1645817209746--><><!--begin:1645817240249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817240_co>:&nbsp;</b></span>Sounds like a plan.  Is there anything else I can assist you with for today?</div><!--end:1645817240249--><><!--begin:1645817272769--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817272_cv>:&nbsp;</b></span>Are you able to check if the email went through?</div><!--end:1645817272769--><><!--begin:1645817309949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817309_co>:&nbsp;</b></span>Yes we did receive it and one of our team members should email you back soon.  </div><!--end:1645817309949--><><!--begin:1645817329762--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817329_cv>:&nbsp;</b></span>Great, thanks for all of your help1</div><!--end:1645817329762--><><!--begin:1645817338874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817338_co>:&nbsp;</b></span>My pleasure!</div><!--end:1645817338874--><><!--begin:1645817363747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1645817363_co>:&nbsp;</b></span>Have a wonderful weekend!</div><!--end:1645817363747--><><!--begin:1645817370035--><div class=\'cv\'><span class=\'notranslate\'><b>Nakayla Krahn<timestamp_1645817369_cv>:&nbsp;</b></span>You too!</div><!--end:1645817370035--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'After completing the 40-Hour HAZWOPER, when do I need to complete the refresher to maintain my certification?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nakayla Krahn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: An annual 8-Hour HAZWOPER Refresher is required\r\nNakayla Krahn: so once a year I have to do the 8-hour to maintain my certification\r\nTiffany: Your 40 HAZ certification date is 02/19/2021 so you need to complete your 8-Hour Refresher ASAP as it has already passed when you completed your 40-HOur HAZWOPER.  We advise getting the refresher completed as close to your initial certification date as possible and advise try not to let it expire over 2 months\r\nNakayla Krahn: okay. Sounds great! \r\nNakayla Krahn: I emailed customer service asking if they would be able to provide me with a discounted rate. We are a very VERY small company and a registered DBE. \r\nNakayla Krahn: I saw online that you have discounted rates depending on how many people register but we only have 3 people at the company, and I am the only one with the 40-Hour Hazwoper training. I will be the only one registering, hopefully since my company is not as big, they are able to provide me with a discount.\r\nTiffany: If you sent the email in we will get it.  We would have to ask management about any discount if available as we are not able to approve any discounts not already set in place.  \r\nTiffany: wHEN DID YOU SEND THE EMAIL IN?\r\nTiffany: Sorry about that capitalization hit the wrong button :)\r\nNakayla Krahn: about 10 minutes ago!\r\nNakayla Krahn: okay that sounds good!\r\nTiffany: Did you send it to mailto:customerservice@csregs.com ?\r\nTiffany: I have not seen it come across yet?\r\nNakayla Krahn: Also, I will need to complete the 8-Hour OSHA HAZWOPER Annual Refresher correct?\r\nTiffany: Yes you can do that online, in a seminar class room, for in a Virtual instructor led setting\r\nTiffany: Here is a couple links you may find useful\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: https://csregs.com/collections/virtual-training/products/8-hour-hazwoper-annual-refresher-virtual-instructor-led-training-vilt\r\nTiffany: https://csregs.com/products/8-hour-osha-hazwoper-annual-refresher\r\nNakayla Krahn: I just forwarded the email. Looks like I was missing an &quot;s&quot; in the csregs part of the email\r\nNakayla Krahn: Looks like the cheapest option is to do it online correct?\r\nTiffany: That is correct when you pay at the time of placing the order it is $140\r\nNakayla Krahn: great thank you. I will wait to hear back from management in hopes they can offer us a discount. \r\nTiffany: Sounds like a plan.  Is there anything else I can assist you with for today?\r\nNakayla Krahn: Are you able to check if the email went through?\r\nTiffany: Yes we did receive it and one of our team members should email you back soon.  \r\nNakayla Krahn: Great, thanks for all of your help1\r\nTiffany: My pleasure!\r\nTiffany: Have a wonderful weekend!\r\nNakayla Krahn: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('270697901KE', 1646059389, 1646059464, 2, 23, 23, 3, 0, 0, 0, 0, 1300, 0, 0, 0, 0, 'Tom gaal', 'tom.gaal@zenithenergyterminals.com', '99.105.81.28', 'd7518d7a19087c3ba6330a7f0c665cc5', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-zenith-cus-', 'can i get a copy of an invoice i just purchased for Keith Williams?', '<div class=\'ca\'><div class=\'info_box\'><i>can i get a copy of an invoice i just purchased for Keith Williams?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646059393804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059393_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tom gaal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646059393804--><><!--begin:1646059397394--><div class=\'cv\'><span class=\'notranslate\'><b>Tom gaal<timestamp_1646059402_cv>:&nbsp;</b></span>Fine</div><!--end:1646059397394--><><!--begin:1646059430206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059430_co>:&nbsp;</b></span>Yes I can send you a copy within 24 hours.  </div><!--end:1646059430206--><><!--begin:1646059439015--><div class=\'cv\'><span class=\'notranslate\'><b>Tom gaal<timestamp_1646059443_cv>:&nbsp;</b></span>Thanks</div><!--end:1646059439015--><><!--begin:1646059461805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646059461_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1646059461805--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'can i get a copy of an invoice i just purchased for Keith Williams?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tom gaal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTom gaal: Fine\r\nTiffany: Yes I can send you a copy within 24 hours.  \r\nTom gaal: Thanks\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('27078650259', 1646147991, 1646148055, 2, 23, 24, 4, 0, 0, 0, 0, 836, 0, 0, 0, 0, 'Eric Casebolt', 'ecasebolt@bkep.com', '159.100.173.38', 'fe7fda1b4821fac081d73f4d1906a44b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Blueknight-cus-', 'Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1646147995217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1646147995_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Casebolt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1646147995217--><><!--begin:1646148010172--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Casebolt<timestamp_1646148009_cv>:&nbsp;</b></span>doing ok, how are you?</div><!--end:1646148010172--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Whats the difference between online hazwoper and hybrid hazwoper? Would you also send me the schedule for the hands on training? Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Casebolt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Casebolt: doing ok, how are you?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
