<div class='ca'><div class='info_box'><i>I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636398409813--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636398409_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Sandra McCann</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636398409813--><><!--begin:1636398442626--><div class='cv'><span class='notranslate'><b>Sandra McCann<timestamp_1636398442_cv>:&nbsp;</b></span>I am good</div><!--end:1636398442626--><><!--begin:1636398558556--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636398558_co>:&nbsp;</b></span>One moment while I look up the order please</div><!--end:1636398558556--><><!--begin:1636398606656--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636398606_co>:&nbsp;</b></span>I have not heard of that error before.  Did you log into your group manager account prior to trying to invite the student?</div><!--end:1636398606656--><><!--begin:1636398661772--><div class='cv'><span class='notranslate'><b>Sandra McCann<timestamp_1636398661_cv>:&nbsp;</b></span>I just clicked the link in the e-mail with the subject line Your purchase has been processed</div><!--end:1636398661772--><><!--begin:1636398726591--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636398726_co>:&nbsp;</b></span>Would you like me to invite the student for you rather then keeping you waiting while trying to figure out the error?</div><!--end:1636398726591--><><!--begin:1636398832361--><div class='cv'><span class='notranslate'><b>Sandra McCann<timestamp_1636398832_cv>:&nbsp;</b></span>I think I figured it out, the link does not work, but digging around on the site I found it.  Thank you</div><!--end:1636398832361--><><!--begin:1636398875960--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636398875_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today? </div><!--end:1636398875960--><><!--begin:1636399245765--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1636399245_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636399245765--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>