Trying to login to sign up for a new course, system cannot find my email

Tiffany has joined the chat.
Tiffany:&nbsp;Hi, John Jansen!My name is Tiffany. Welcome to ComplyChat!How are you today? 
John Jansen:&nbsp;Good, how are you?
Tiffany:&nbsp;I am good thank you!  Please give me one moment to look you up.
Tiffany:&nbsp;I see the last you trained was in 2018.  We did switch to a new training system in 2018 so it looks like your previous username may have been in the old system as I do not see you in our new training system.  
John Jansen:&nbsp;Correct, the course was May 2018
John Jansen:&nbsp;Can you add me? and also my colleague, Seng Vongvilay, I need to sing her up as well
John Jansen:&nbsp;sign, not sing, duh.........
Tiffany:&nbsp;I can send you an order request and you will need to complete the order by entering payment information.  Did you want to pay by credit card? 
John Jansen:&nbsp;Yes, amex
Tiffany:&nbsp;2-Online DOT HAZMAT Courses correct
John Jansen:&nbsp;Yes
Tiffany:&nbsp;I will send you the order request in a few moments.  After you submit payment you will get a confirmation email and an email to set up your password and invite Seng to complete the second course.  
John Jansen:&nbsp;Sounds good, Thank You for your help
Tiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
John Jansen:&nbsp;The email just came in, Nothing else, Have a great day!
Tiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!
Chat closed by the operator. Chat has ended.

