INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248412021pn', 1623773509, 1623774323, 2, 23, 0, 5, 0, 0, 0, 0, 4622, 0, 0, 0, 0, 'Pam Shively', 'pss2154@columbia.edu', '156.111.111.69', '208ef21503c606325ef7ec921c6983f4', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Columbia University EH&S-cus-', 'Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively', '<div class=\'ca\'><div class=\'info_box\'><i>Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623773512496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773512_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Pam Shively</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623773512496--><><!--begin:1623773530156--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623773530_cv>:&nbsp;</b></span>I am fine. How are you?</div><!--end:1623773530156--><><!--begin:1623773600671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773600_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623773600671--><><!--begin:1623773618254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773618_co>:&nbsp;</b></span>Please give me one moment to loo up the student</div><!--end:1623773618254--><><!--begin:1623773647482--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623773647_cv>:&nbsp;</b></span>Thank you!</div><!--end:1623773647482--><><!--begin:1623773795352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773795_co>:&nbsp;</b></span>It looks like we did send the certificate via US Mail on 05/24/2021.  There was a delay with mailing it out due to our certificate printer being down for service.  It was sent to the following information: Columbia University-Environmental Health & Safety Attention Daniella Armetta 630 West 168th Street	1st Floor Mailroom Box #8 New York NY </div><!--end:1623773795352--><><!--begin:1623773979236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773979_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623773979236--><><!--begin:1623774049417--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774049_cv>:&nbsp;</b></span>I just spoke with Daniela and we did not receive the certificate. Is it possible to get another copy mailed?</div><!--end:1623774049417--><><!--begin:1623774134417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623774134_co>:&nbsp;</b></span>I can issue a PDF copy at no fee due to our delay with mailing it but if another copy is requested to be reissued via US Mail I would have to have you complete a certificate request and pay a $10 fee.  </div><!--end:1623774134417--><><!--begin:1623774232382--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774232_cv>:&nbsp;</b></span>Please send me a pdf of the certificate at <a href=\'mailto:pss2154@cumc.columbia.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>pss2154@cumc.columbia.edu</a>.</div><!--end:1623774232382--><><!--begin:1623774251339--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774251_cv>:&nbsp;</b></span>Thank you for all your help!</div><!--end:1623774251339--><><!--begin:1623774299632--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623774299_co>:&nbsp;</b></span>I will be sending it over shortly.  Is there anything else I can assist you with?</div><!--end:1623774299632--><><!--begin:1623774319437--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774319_cv>:&nbsp;</b></span>No, you are wonderful. Thank you again!</div><!--end:1623774319437--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Pam Shively!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPam Shively:&nbsp;I am fine. How are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;Please give me one moment to loo up the student\r\nPam Shively:&nbsp;Thank you!\r\nTiffany:&nbsp;It looks like we did send the certificate via US Mail on 05/24/2021.  There was a delay with mailing it out due to our certificate printer being down for service.  It was sent to the following information: Columbia University-Environmental Health & Safety Attention Daniella Armetta 630 West 168th Street	1st Floor Mailroom Box #8 New York NY \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPam Shively:&nbsp;I just spoke with Daniela and we did not receive the certificate. Is it possible to get another copy mailed?\r\nTiffany:&nbsp;I can issue a PDF copy at no fee due to our delay with mailing it but if another copy is requested to be reissued via US Mail I would have to have you complete a certificate request and pay a $10 fee.  \r\nPam Shively:&nbsp;Please send me a pdf of the certificate at mailto:pss2154@cumc.columbia.edu.\r\nPam Shively:&nbsp;Thank you for all your help!\r\nTiffany:&nbsp;I will be sending it over shortly.  Is there anything else I can assist you with?\r\nPam Shively:&nbsp;No, you are wonderful. Thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248495453k9', 1623856943, 1623857807, 2, 23, 0, 5, 0, 0, 5, 0, 3302, 155, 0, 0, 0, 'Manfred Cortez', 'manfredcortez@yahoo.com', '172.56.39.31', '5b1e4b770538d7da132ce93daffc4d73', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Clean Harbors-cus-', 'I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? ', '<div class=\'ca\'><div class=\'info_box\'><i>I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623856946009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623856945_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Manfred Cortez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623856946009--><><!--begin:1623856973933--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623856975_cv>:&nbsp;</b></span>Hi Tiffany. Im good. I hope you are doing good as well</div><!--end:1623856973933--><><!--begin:1623857015844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857015_co>:&nbsp;</b></span>I am good as well thank you.  One moment please while I look into your account.  </div><!--end:1623857015844--><><!--begin:1623857026428--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857028_cv>:&nbsp;</b></span>Ok</div><!--end:1623857026428--><><!--begin:1623857455413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857455_co>:&nbsp;</b></span>I see you did chat with Aaron briefly and then he gave you a phone call. I see your certificate was sent out via US Mail on 10/13/2020 to the address the registration came in with, 42 Longwater Drive Norwell MA 02061 attention Tim Watson.  </div><!--end:1623857455413--><><!--begin:1623857520732--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857522_cv>:&nbsp;</b></span>Can I still receive the one Aaron was going to send me through email? </div><!--end:1623857520732--><><!--begin:1623857706242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857706_co>:&nbsp;</b></span>Normally there is a $10 fee to reissue the certificate whether via PDF or US Mail.  But after speaking with Aaron he is going to get you the PDF at no fee this one time so you should receive it via email from him shortly.  </div><!--end:1623857706242--><><!--begin:1623857711208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857711_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623857711208--><><!--begin:1623857767451--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857769_cv>:&nbsp;</b></span>Great! Thank you so much for your help. This will be all for now. You guys are great</div><!--end:1623857767451--><><!--begin:1623857797938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857797_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623857797938--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Manfred Cortez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nManfred Cortez:&nbsp;Hi Tiffany. Im good. I hope you are doing good as well\r\nTiffany:&nbsp;I am good as well thank you.  One moment please while I look into your account.  \r\nManfred Cortez:&nbsp;Ok\r\nTiffany:&nbsp;I see you did chat with Aaron briefly and then he gave you a phone call. I see your certificate was sent out via US Mail on 10/13/2020 to the address the registration came in with, 42 Longwater Drive Norwell MA 02061 attention Tim Watson.  \r\nManfred Cortez:&nbsp;Can I still receive the one Aaron was going to send me through email? \r\nTiffany:&nbsp;Normally there is a $10 fee to reissue the certificate whether via PDF or US Mail.  But after speaking with Aaron he is going to get you the PDF at no fee this one time so you should receive it via email from him shortly.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nManfred Cortez:&nbsp;Great! Thank you so much for your help. This will be all for now. You guys are great\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2485080492w', 1623869523, 1623870040, 1, 23, 0, 3, 0, 0, 0, 0, 5295, 0, 0, 0, 0, 'lucien friedenfels', 'lfriedenfels@parametrix.com', '65.113.135.194', '507106504f1a7209b327abd98829fb73', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Parametrix-cus-Online Course-_-40hr hazwoper-cus-', 'My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year', '<div class=\'ca\'><div class=\'info_box\'><i>My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623869527909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869527_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>lucien friedenfels</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623869527909--><><!--begin:1623869538423--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869538_cv>:&nbsp;</b></span>im doing well. how are you?</div><!--end:1623869538423--><><!--begin:1623869574046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869573_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623869574046--><><!--begin:1623869607847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869607_co>:&nbsp;</b></span>You will need to call or email our office the Monday the week of the class you are interested in attending to register.  </div><!--end:1623869607847--><><!--begin:1623869631720--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869631_cv>:&nbsp;</b></span>well how do i get logged in to see the available classes?</div><!--end:1623869631720--><><!--begin:1623869648020--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869648_cv>:&nbsp;</b></span>my email address isnt working. the website said theres no account related to the email</div><!--end:1623869648020--><><!--begin:1623869650329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869650_co>:&nbsp;</b></span>I can send you an email with a link to the schedule and information on how to proceed to register for the class you are interested in.  </div><!--end:1623869650329--><><!--begin:1623869687924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869687_co>:&nbsp;</b></span>Is the website you are trying to log in at: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1623869687924--><><!--begin:1623869811558--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869811_cv>:&nbsp;</b></span>i thought it was </div><!--end:1623869811558--><><!--begin:1623869818597--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869818_cv>:&nbsp;</b></span>but now its working with your link</div><!--end:1623869818597--><><!--begin:1623869834525--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869834_cv>:&nbsp;</b></span>haha oopsie</div><!--end:1623869834525--><><!--begin:1623869851684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869851_co>:&nbsp;</b></span>No worries.  I did send you an email as well with a link to the schedule. </div><!--end:1623869851684--><><!--begin:1623869930911--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869931_cv>:&nbsp;</b></span>sweet. thank you. since the class is already paid for, is it free to register for the hands on portion?</div><!--end:1623869930911--><><!--begin:1623869968071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869968_co>:&nbsp;</b></span>The 8-Hour HAZWOPER schedule is only for reference, you not registered through the website as the hands-on class is included with the original course cost.  Please call our office or email me back to register at no cost.   </div><!--end:1623869968071--><><!--begin:1623869986514--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869986_cv>:&nbsp;</b></span>okay sounds good. thank you!</div><!--end:1623869986514--><><!--begin:1623869991197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869991_co>:&nbsp;</b></span>Yes free to register</div><!--end:1623869991197--><><!--begin:1623869995276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869995_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623869995276--><><!--begin:1623870009256--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623870009_cv>:&nbsp;</b></span>no, i appreciate your help!</div><!--end:1623870009256--><><!--begin:1623870031965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870031_co>:&nbsp;</b></span>My pleasure! </div><!--end:1623870031965--><><!--begin:1623870035582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870035_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623870035582--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, lucien friedenfels!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nlucien friedenfels:&nbsp;im doing well. how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;You will need to call or email our office the Monday the week of the class you are interested in attending to register.  \r\nlucien friedenfels:&nbsp;well how do i get logged in to see the available classes?\r\nlucien friedenfels:&nbsp;my email address isnt working. the website said theres no account related to the email\r\nTiffany:&nbsp;I can send you an email with a link to the schedule and information on how to proceed to register for the class you are interested in.  \r\nTiffany:&nbsp;Is the website you are trying to log in at: https://csregsonline.com/\r\nlucien friedenfels:&nbsp;i thought it was \r\nlucien friedenfels:&nbsp;but now its working with your link\r\nlucien friedenfels:&nbsp;haha oopsie\r\nTiffany:&nbsp;No worries.  I did send you an email as well with a link to the schedule. \r\nlucien friedenfels:&nbsp;sweet. thank you. since the class is already paid for, is it free to register for the hands on portion?\r\nTiffany:&nbsp;The 8-Hour HAZWOPER schedule is only for reference, you not registered through the website as the hands-on class is included with the original course cost.  Please call our office or email me back to register at no cost.   \r\nlucien friedenfels:&nbsp;okay sounds good. thank you!\r\nTiffany:&nbsp;Yes free to register\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nlucien friedenfels:&nbsp;no, i appreciate your help!\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248508873kd', 1623870347, 1623870646, 2, 23, 0, 4, 0, 0, 0, 0, 2947, 0, 0, 0, 0, 'Joedeelee Rigdon', 'Joedeelee.rigdon@apexcos.com', '12.235.187.181', '0b87ab14c978f62f70187f1b3891d2c8', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies -cus-', 'Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623870350854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870350_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joedeelee Rigdon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623870350854--><><!--begin:1623870372488--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870373_cv>:&nbsp;</b></span>Good how are you</div><!--end:1623870372488--><><!--begin:1623870385225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870385_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623870385225--><><!--begin:1623870484333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870484_co>:&nbsp;</b></span>In order to register for the hands-on class please call or email our office the Monday before the class you are interested in so 06/21/2021 in this case.  We will add you to the dress-out wait list and if the class confirms we will send a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of the change in status. </div><!--end:1623870484333--><><!--begin:1623870547426--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870548_cv>:&nbsp;</b></span>Awesome, thank you. I have not been able to find the phone number for that. Could you direct me to where to find it?</div><!--end:1623870547426--><><!--begin:1623870574253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870574_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1623870574253--><><!--begin:1623870594443--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870595_cv>:&nbsp;</b></span>Thank you so much</div><!--end:1623870594443--><><!--begin:1623870610933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870610_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1623870610933--><><!--begin:1623870622129--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870623_cv>:&nbsp;</b></span>No thank you, have a nice day</div><!--end:1623870622129--><><!--begin:1623870642564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870642_co>:&nbsp;</b></span>Have a wonderful day yourself! :) </div><!--end:1623870642564--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joedeelee Rigdon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoedeelee Rigdon:&nbsp;Good how are you\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;In order to register for the hands-on class please call or email our office the Monday before the class you are interested in so 06/21/2021 in this case.  We will add you to the dress-out wait list and if the class confirms we will send a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of the change in status. \r\nJoedeelee Rigdon:&nbsp;Awesome, thank you. I have not been able to find the phone number for that. Could you direct me to where to find it?\r\nTiffany:&nbsp;tel:8007112706 ext 1\r\nJoedeelee Rigdon:&nbsp;Thank you so much\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nJoedeelee Rigdon:&nbsp;No thank you, have a nice day\r\nTiffany:&nbsp;Have a wonderful day yourself! :) \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2485950667t', 1623956540, 1623958449, 2, 23, 0, 4, 0, 0, 0, 0, 9157, 0, 0, 0, 0, 'Yashvi Patel', 'yjspatel@gmail.com', '107.144.112.10', 'b3d9be68ce519384f1d2d3ccbbe5913c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SCS Engineers-cus-', 'Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623956544299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yashvi Patel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623956544299--><><!--begin:1623956579188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956579_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1623956579188--><><!--begin:1623956614186--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956614_cv>:&nbsp;</b></span>Hi Tiffany, sure let me know if you require details</div><!--end:1623956614186--><><!--begin:1623956703679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956703_co>:&nbsp;</b></span>Okay I see you are registered for the 40 Hour HAZWOPER full seminar course starting on 06/22/2021 going through 06/25/2021.</div><!--end:1623956703679--><><!--begin:1623956721500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956721_co>:&nbsp;</b></span>The seminar policy is on the website at: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1623956721500--><><!--begin:1623956738166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956738_co>:&nbsp;</b></span>SEMINAR RESCHEDULE AND SUBSTITUTION POLICY<br>UNLESS you notify us AT LEAST 15-Days in advance of the class start date, there is a fee to reschedule to a new class.<br>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.<br>*Note: Substituting a student within 48-hours of the class start date will incur a fee of $10.00 plus postage & handling to re-issue a Certification and Wallet Card in the new student name.<br><br>All requests to reschedule or substitute a student must include: Student name, company name, and class you are registered for. When substituting, please provide the name and email address of the NEW student who will be attending in your place. Reschedule fees must be paid at the time you reschedule.<br>RESCHEDULE FEES:<br>Reschedule fees are calculated from the date/time we RECEIVE your request. Need to Reschedule? Click here<br>15 days or MORE  prior to the class start date: NO FEE <br>Between fourteen (14) and seven (7 days) of class start: 25% of the standard course tuition.<br>Between six (6) and two (2) days (48 Hours) of class start: 50% of the standard course tuition.<br>Within 48-hours of the class start (including &quot;no-shows,&quot; late arrivals, leaving class early, or not finishing a class): 100% of the standard course tuition.<br>REFUNDS: <br>If you mistakenly register for the wrong class, you must contact us within 24-hours of placing your order to qualify for a full refund.<br>NO OTHER REQUESTS FOR REFUND WILL BE HONORED.<br>Reschedule fees must be paid at the time you reschedule. We cannot process reschedule requests without payment. <br>The remaining tuition (if applicable) can only be applied to future training classes- no refunds.<br>Certificates of Completion cannot be released until payment, in full, is received in our office in Denver.<br>Overdue invoices are charged a late fee of 1.5% fee per month on the outstanding balance.<br>Compliance Solutions does not charge state, local, or regional sales or use tax on training products. Please be advised the end-user is responsible for remittance and payment of any sales or use taxes imposed by your state or local jurisdiction.</div><!--end:1623956738166--><><!--begin:1623956810024--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956810_cv>:&nbsp;</b></span>Okay</div><!--end:1623956810024--><><!--begin:1623956824030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956824_co>:&nbsp;</b></span>Since we are 5 days prior to the class start date there is a 50% reschedule fee at this point. </div><!--end:1623956824030--><><!--begin:1623956834967--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956835_cv>:&nbsp;</b></span>So does that mean that if I reschedule it today, I will not be charged any fee?</div><!--end:1623956834967--><><!--begin:1623956869387--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956869_cv>:&nbsp;</b></span>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.</div><!--end:1623956869387--><><!--begin:1623956874048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956873_co>:&nbsp;</b></span>In order to reschedule without a fee we must receive the request 15 days or more in advance of the class start date.</div><!--end:1623956874048--><><!--begin:1623956897357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956897_co>:&nbsp;</b></span>Do you have another person you would like to attend this class in your place?</div><!--end:1623956897357--><><!--begin:1623956939887--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956940_cv>:&nbsp;</b></span>No, we are registered in a group but we have tighter deadlines we have to meet and need to reschedule all of us</div><!--end:1623956939887--><><!--begin:1623957047422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957047_co>:&nbsp;</b></span>All 4 student registered for Tampa, FL next week from SCS need to reschedule?</div><!--end:1623957047422--><><!--begin:1623957095270--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957095_cv>:&nbsp;</b></span>Yes</div><!--end:1623957095270--><><!--begin:1623957232585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957232_co>:&nbsp;</b></span>Standard policy states there is a 50% reschedule fee when we receive reschedule requests within 6 business days up to 2 business day of the class start date, per student.  I would have to speak with management regarding your request to see if there is anything we can do.</div><!--end:1623957232585--><><!--begin:1623957276599--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957276_cv>:&nbsp;</b></span>Okay. How soon will we be able to find out about that?</div><!--end:1623957276599--><><!--begin:1623957336773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957336_co>:&nbsp;</b></span>If available, I will speak with them after we are finished chatting.  I wil send you an email once I have an update.  </div><!--end:1623957336773--><><!--begin:1623957353056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957352_co>:&nbsp;</b></span>Do you know when you would like to reschedule to?</div><!--end:1623957353056--><><!--begin:1623957399359--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957399_cv>:&nbsp;</b></span>Okay no problem. I am only inquiring about the policy for now. We can probably do the next available class. </div><!--end:1623957399359--><><!--begin:1623957577791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957577_co>:&nbsp;</b></span>The next classes in Florida are Ft Lauderdale, FL 07/20 through 07/23 and then Orlando, FL 07/27/ through 07/30 after that the next Tampa , FL class is 08/03 through 08/06</div><!--end:1623957577791--><><!--begin:1623957736214--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957736_cv>:&nbsp;</b></span>We are interested only in Tampa</div><!--end:1623957736214--><><!--begin:1623957745714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957745_co>:&nbsp;</b></span>okay</div><!--end:1623957745714--><><!--begin:1623957880134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957880_co>:&nbsp;</b></span>If my manager would like to give you a call regarding your request what is the best number to reach you at?</div><!--end:1623957880134--><><!--begin:1623958293536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623958293_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623958293536--><><!--begin:1623958355501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623958355_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623958355501--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Yashvi Patel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment please while I look you up\r\nYashvi Patel:&nbsp;Hi Tiffany, sure let me know if you require details\r\nTiffany:&nbsp;Okay I see you are registered for the 40 Hour HAZWOPER full seminar course starting on 06/22/2021 going through 06/25/2021.\r\nTiffany:&nbsp;The seminar policy is on the website at: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany:&nbsp;SEMINAR RESCHEDULE AND SUBSTITUTION POLICYUNLESS you notify us AT LEAST 15-Days in advance of the class start date, there is a fee to reschedule to a new class.You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.*Note: Substituting a student within 48-hours of the class start date will incur a fee of $10.00 plus postage & handling to re-issue a Certification and Wallet Card in the new student name.All requests to reschedule or substitute a student must include: Student name, company name, and class you are registered for. When substituting, please provide the name and email address of the NEW student who will be attending in your place. Reschedule fees must be paid at the time you reschedule.RESCHEDULE FEES:Reschedule fees are calculated from the date/time we RECEIVE your request. Need to Reschedule? Click here15 days or MORE  prior to the class start date: NO FEE Between fourteen (14) and seven (7 days) of class start: 25% of the standard course tuition.Between six (6) and two (2) days (48 Hours) of class start: 50% of the standard course tuition.Within 48-hours of the class start (including &quot;no-shows,&quot; late arrivals, leaving class early, or not finishing a class): 100% of the standard course tuition.REFUNDS: If you mistakenly register for the wrong class, you must contact us within 24-hours of placing your order to qualify for a full refund.NO OTHER REQUESTS FOR REFUND WILL BE HONORED.Reschedule fees must be paid at the time you reschedule. We cannot process reschedule requests without payment. The remaining tuition (if applicable) can only be applied to future training classes- no refunds.Certificates of Completion cannot be released until payment, in full, is received in our office in Denver.Overdue invoices are charged a late fee of 1.5% fee per month on the outstanding balance.Compliance Solutions does not charge state, local, or regional sales or use tax on training products. Please be advised the end-user is responsible for remittance and payment of any sales or use taxes imposed by your state or local jurisdiction.\r\nYashvi Patel:&nbsp;Okay\r\nTiffany:&nbsp;Since we are 5 days prior to the class start date there is a 50% reschedule fee at this point. \r\nYashvi Patel:&nbsp;So does that mean that if I reschedule it today, I will not be charged any fee?\r\nYashvi Patel:&nbsp;You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.\r\nTiffany:&nbsp;In order to reschedule without a fee we must receive the request 15 days or more in advance of the class start date.\r\nTiffany:&nbsp;Do you have another person you would like to attend this class in your place?\r\nYashvi Patel:&nbsp;No, we are registered in a group but we have tighter deadlines we have to meet and need to reschedule all of us\r\nTiffany:&nbsp;All 4 student registered for Tampa, FL next week from SCS need to reschedule?\r\nYashvi Patel:&nbsp;Yes\r\nTiffany:&nbsp;Standard policy states there is a 50% reschedule fee when we receive reschedule requests within 6 business days up to 2 business day of the class start date, per student.  I would have to speak with management regarding your request to see if there is anything we can do.\r\nYashvi Patel:&nbsp;Okay. How soon will we be able to find out about that?\r\nTiffany:&nbsp;If available, I will speak with them after we are finished chatting.  I wil send you an email once I have an update.  \r\nTiffany:&nbsp;Do you know when you would like to reschedule to?\r\nYashvi Patel:&nbsp;Okay no problem. I am only inquiring about the policy for now. We can probably do the next available class. \r\nTiffany:&nbsp;The next classes in Florida are Ft Lauderdale, FL 07/20 through 07/23 and then Orlando, FL 07/27/ through 07/30 after that the next Tampa , FL class is 08/03 through 08/06\r\nYashvi Patel:&nbsp;We are interested only in Tampa\r\nTiffany:&nbsp;okay\r\nTiffany:&nbsp;If my manager would like to give you a call regarding your request what is the best number to reach you at?\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248680181sr', 1624041658, 1624042231, 1, 23, 0, 9, 0, 0, 0, 0, 3516, 0, 0, 0, 0, 'Sean', 'sean.pohl@safety-kleen.com', '70.191.20.217', '972d655286f2e3b822542b455c37b44d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Safety Kleen-cus-Online Course-_-24hr Hazwoper-cus-', 'Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.', '<div class=\'ca\'><div class=\'info_box\'><i>Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624041663387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041663_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624041663387--><><!--begin:1624041683174--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041683_cv>:&nbsp;</b></span>Hi, fine</div><!--end:1624041683174--><><!--begin:1624041707508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041707_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1624041707508--><><!--begin:1624041896320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041896_co>:&nbsp;</b></span>Okay I see you are currently logged in under Internet Explorer.  Please log out and back in using one of the recommended broswers as follows: Chrome, Firefox, Edge, Safari.</div><!--end:1624041896320--><><!--begin:1624041914071--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041914_cv>:&nbsp;</b></span>Ok done</div><!--end:1624041914071--><><!--begin:1624041962709--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041962_cv>:&nbsp;</b></span>Ive tried on Chrome and Microsoft Edge, same problem</div><!--end:1624041962709--><><!--begin:1624042064190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042064_co>:&nbsp;</b></span>I show you have allowed the training to time out a couple times which may cause technical errors.  Also it looks like you may have closed the browser page using the x in the upper right hand corner rather then logging out properly.  Please be sure to remain actively training while logged in or exit the module and log out using the log out link in the upper right hand corner of the page from now on to avoid errors like the one you are experiencing now.  </div><!--end:1624042064190--><><!--begin:1624042112286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042112_co>:&nbsp;</b></span>I have passed you through the current modules lesson so you should now be able to proceed forward into the modules quiz/assessment.  </div><!--end:1624042112286--><><!--begin:1624042191337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042191_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624042191337--><><!--begin:1624042212073--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042212_cv>:&nbsp;</b></span>Ok thanks. The course has reset so I shouldn&#39;t have a problem now.</div><!--end:1624042212073--><><!--begin:1624042226048--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042226_cv>:&nbsp;</b></span>Nothing else</div><!--end:1624042226048--><><!--begin:1624042227903--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042227_cv>:&nbsp;</b></span>Thanks</div><!--end:1624042227903--><><!--begin:1624042229473--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042229_cv>:&nbsp;</b></span>Bye</div><!--end:1624042229473--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sean!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSean:&nbsp;Hi, fine\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Okay I see you are currently logged in under Internet Explorer.  Please log out and back in using one of the recommended broswers as follows: Chrome, Firefox, Edge, Safari.\r\nSean:&nbsp;Ok done\r\nSean:&nbsp;Ive tried on Chrome and Microsoft Edge, same problem\r\nTiffany:&nbsp;I show you have allowed the training to time out a couple times which may cause technical errors.  Also it looks like you may have closed the browser page using the x in the upper right hand corner rather then logging out properly.  Please be sure to remain actively training while logged in or exit the module and log out using the log out link in the upper right hand corner of the page from now on to avoid errors like the one you are experiencing now.  \r\nTiffany:&nbsp;I have passed you through the current modules lesson so you should now be able to proceed forward into the modules quiz/assessment.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSean:&nbsp;Ok thanks. The course has reset so I shouldn&#39;t have a problem now.\r\nSean:&nbsp;Nothing else\r\nSean:&nbsp;Thanks\r\nSean:&nbsp;Bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248923319yj', 1624284794, 1624285446, 2, 23, 0, 6, 0, 0, 5, 0, 3959, 156, 0, 0, 0, 'Garett Smith', 'garetts@my-lei.com', '71.89.143.82', '8e226b73e65aef83ef14629df1c048f1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Lakeshore Environmental, Inc-cus-', 'My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.', '<div class=\'ca\'><div class=\'info_box\'><i>My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624284796268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284796_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garett Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624284796268--><><!--begin:1624284808946--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624284809_cv>:&nbsp;</b></span>Good, Thank you</div><!--end:1624284808946--><><!--begin:1624284822851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284822_co>:&nbsp;</b></span>Wonderful have you had a chance to look over the schedule?</div><!--end:1624284822851--><><!--begin:1624284861712--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624284861_cv>:&nbsp;</b></span>Yes I have and I have found another date/class that I would like to transfer to</div><!--end:1624284861712--><><!--begin:1624284989769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284989_co>:&nbsp;</b></span>Great news! Please give me the class date and location you are interested in and I will take care of the reschedule for you and send you out the updated class details today.  </div><!--end:1624284989769--><><!--begin:1624285046328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285046_co>:&nbsp;</b></span>Please be advised once you are rescheduled the original class registration policy is once again active:  <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1624285046328--><><!--begin:1624285115178--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285115_cv>:&nbsp;</b></span>Awesome! I would like to reschedule to the Detroit(Southfield), MI location for July 6-9 </div><!--end:1624285115178--><><!--begin:1624285238433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285238_co>:&nbsp;</b></span>I will get that taken care of for you and you out the updated class details later today.  Is there anything else I can assist you with?</div><!--end:1624285238433--><><!--begin:1624285289460--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285289_cv>:&nbsp;</b></span>Thank you so much. Just to confirm, I am still going to be enrolled in the 40 hour HAZWOPER - Instructor led class correct?</div><!--end:1624285289460--><><!--begin:1624285314367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285314_co>:&nbsp;</b></span>Yes that is correct only change is the class location and dates</div><!--end:1624285314367--><><!--begin:1624285354926--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285355_cv>:&nbsp;</b></span>Sounds great. Thank you for the confirmation. I will be on the lookout for your email later today.</div><!--end:1624285354926--><><!--begin:1624285366665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285366_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285366665--><><!--begin:1624285428624--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285428_cv>:&nbsp;</b></span>Thank you for the info.|_</div><!--end:1624285428624--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Garett Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarett Smith:&nbsp;Good, Thank you\r\nTiffany:&nbsp;Wonderful have you had a chance to look over the schedule?\r\nGarett Smith:&nbsp;Yes I have and I have found another date/class that I would like to transfer to\r\nTiffany:&nbsp;Great news! Please give me the class date and location you are interested in and I will take care of the reschedule for you and send you out the updated class details today.  \r\nTiffany:&nbsp;Please be advised once you are rescheduled the original class registration policy is once again active:  https://csregs.com/pages/seminar-reschedule-registration-policy\r\nGarett Smith:&nbsp;Awesome! I would like to reschedule to the Detroit(Southfield), MI location for July 6-9 \r\nTiffany:&nbsp;I will get that taken care of for you and you out the updated class details later today.  Is there anything else I can assist you with?\r\nGarett Smith:&nbsp;Thank you so much. Just to confirm, I am still going to be enrolled in the 40 hour HAZWOPER - Instructor led class correct?\r\nTiffany:&nbsp;Yes that is correct only change is the class location and dates\r\nGarett Smith:&nbsp;Sounds great. Thank you for the confirmation. I will be on the lookout for your email later today.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nGarett Smith:&nbsp;Thank you for the info.|_\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2489235559q', 1624285030, 1624285370, 2, 23, 0, 6, 0, 0, 0, 0, 3396, 0, 0, 0, 0, 'Joedeelee Rigdon', 'Joedeelee.rigdon@apexcos.com', '72.187.5.236', '25e059fefeb12e61cdbe4aecfed1f27e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies-cus-', 'Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285064694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285064_co>:&nbsp;</b></span>Good morning</div><!--end:1624285064694--><><!--begin:1624285093630--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285095_cv>:&nbsp;</b></span>Good morning </div><!--end:1624285093630--><><!--begin:1624285097859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285097_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joedeelee Rigdon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285097859--><><!--begin:1624285124155--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285125_cv>:&nbsp;</b></span>Doing great how are you</div><!--end:1624285124155--><><!--begin:1624285176500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285176_co>:&nbsp;</b></span>I am good thank you! I can get you scheduled for the Tampa hands-on class for this Friday as requested.  We will send out the class details tomorrow via email.</div><!--end:1624285176500--><><!--begin:1624285198248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285198_co>:&nbsp;</b></span>Is there a good cell or direct line I can list on your account as we make the confirmation calls?</div><!--end:1624285198248--><><!--begin:1624285213439--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285214_cv>:&nbsp;</b></span>Awesome thank you so much. I am doing it for the 40 hour hazwoper course dress out. </div><!--end:1624285213439--><><!--begin:1624285234133--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285235_cv>:&nbsp;</b></span>Yes. <a href=\'tel:8137112706\' target=\'_blank\' rel=\'noopener noreferrer\'>813-711-2706</a></div><!--end:1624285234133--><><!--begin:1624285276481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285276_co>:&nbsp;</b></span>I have you on the list and we will get you the class info tomorrow.  Is there anything else I can sit you with? </div><!--end:1624285276481--><><!--begin:1624285305087--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285306_cv>:&nbsp;</b></span>That&#39;ll do! Thank you!</div><!--end:1624285305087--><><!--begin:1624285320882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285320_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285320882--><><!--begin:1624285336010--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285337_cv>:&nbsp;</b></span>You too!</div><!--end:1624285336010--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning\r\nJoedeelee Rigdon:&nbsp;Good morning \r\nTiffany:&nbsp;Hi, Joedeelee Rigdon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoedeelee Rigdon:&nbsp;Doing great how are you\r\nTiffany:&nbsp;I am good thank you! I can get you scheduled for the Tampa hands-on class for this Friday as requested.  We will send out the class details tomorrow via email.\r\nTiffany:&nbsp;Is there a good cell or direct line I can list on your account as we make the confirmation calls?\r\nJoedeelee Rigdon:&nbsp;Awesome thank you so much. I am doing it for the 40 hour hazwoper course dress out. \r\nJoedeelee Rigdon:&nbsp;Yes. tel:8137112706\r\nTiffany:&nbsp;I have you on the list and we will get you the class info tomorrow.  Is there anything else I can sit you with? \r\nJoedeelee Rigdon:&nbsp;That&#39;ll do! Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJoedeelee Rigdon:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248924066wg', 1624285545, 1624286012, 2, 23, 0, 10, 0, 0, 0, 0, 5310, 0, 0, 0, 0, 'Schneider', 'allisonschneider567@gmail.com', '96.91.70.29', 'f8367054e4a0d9c0fd5f7f329b183ada', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ramboll-cus-', 'I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285549053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285548_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Schneider</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285549053--><><!--begin:1624285558488--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285558_cv>:&nbsp;</b></span>I am well, how are you</div><!--end:1624285558488--><><!--begin:1624285606153--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285606_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1624285606153--><><!--begin:1624285617427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285617_co>:&nbsp;</b></span>I apologize the phones are currently down.  </div><!--end:1624285617427--><><!--begin:1624285634605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285634_co>:&nbsp;</b></span>What are the student names and classes they would like to attend?</div><!--end:1624285634605--><><!--begin:1624285675550--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285675_cv>:&nbsp;</b></span>they are Kalyssa Klausing and Sarah Hall. Both of them have completed the online portion of the 40-hour hazwoper, and I just need to schedule them to take the 8 hour dressout class</div><!--end:1624285675550--><><!--begin:1624285716707--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285716_cv>:&nbsp;</b></span>I have the voucher ID&#39;s for both of them. We will be looking at a class in Michigan. The last person I talked to said there would be a dressout class on this friday in Lansing, MI</div><!--end:1624285716707--><><!--begin:1624285716983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285716_co>:&nbsp;</b></span>Which date and location are you looking at scheduling them for?</div><!--end:1624285716983--><><!--begin:1624285736146--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285736_cv>:&nbsp;</b></span>Lansing MI for this friday</div><!--end:1624285736146--><><!--begin:1624285790171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285790_co>:&nbsp;</b></span>That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  <br>If the class is confirmed we will send you and the students the class details at that time. </div><!--end:1624285790171--><><!--begin:1624285797956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285797_co>:&nbsp;</b></span>Please be aware of the following cancellation/reschedule policy for the hands-on class students:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.<br>  </div><!--end:1624285797956--><><!--begin:1624285856234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285856_co>:&nbsp;</b></span>I now have the above listed students on the wait list for the Lansing, MI class scheduled for this Friday 06/25/2021.</div><!--end:1624285856234--><><!--begin:1624285860386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285860_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624285860386--><><!--begin:1624285888693--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285888_cv>:&nbsp;</b></span>great. So you do not need the voucher ID for Sarah and Kalyssa? </div><!--end:1624285888693--><><!--begin:1624285940486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285940_co>:&nbsp;</b></span>No I have looked them up and verified their information.  </div><!--end:1624285940486--><><!--begin:1624285962190--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285962_cv>:&nbsp;</b></span>perfect. thank you!</div><!--end:1624285962190--><><!--begin:1624285985594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285985_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285985594--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Schneider!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSchneider:&nbsp;I am well, how are you\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;I apologize the phones are currently down.  \r\nTiffany:&nbsp;What are the student names and classes they would like to attend?\r\nSchneider:&nbsp;they are Kalyssa Klausing and Sarah Hall. Both of them have completed the online portion of the 40-hour hazwoper, and I just need to schedule them to take the 8 hour dressout class\r\nSchneider:&nbsp;I have the voucher ID&#39;s for both of them. We will be looking at a class in Michigan. The last person I talked to said there would be a dressout class on this friday in Lansing, MI\r\nTiffany:&nbsp;Which date and location are you looking at scheduling them for?\r\nSchneider:&nbsp;Lansing MI for this friday\r\nTiffany:&nbsp;That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  If the class is confirmed we will send you and the students the class details at that time. \r\nTiffany:&nbsp;Please be aware of the following cancellation/reschedule policy for the hands-on class students: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.  \r\nTiffany:&nbsp;I now have the above listed students on the wait list for the Lansing, MI class scheduled for this Friday 06/25/2021.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSchneider:&nbsp;great. So you do not need the voucher ID for Sarah and Kalyssa? \r\nTiffany:&nbsp;No I have looked them up and verified their information.  \r\nSchneider:&nbsp;perfect. thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248924464xr', 1624285942, 1624286394, 2, 23, 0, 9, 0, 0, 5, 0, 5137, 157, 0, 0, 0, 'Mary', 'mary.toner@aecom.com', '204.76.196.113', '0173ef8115f2ef6e7551d19c574da5c2', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285959589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285959_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mary</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285959589--><><!--begin:1624285975231--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624285974_cv>:&nbsp;</b></span>Hi Tiffany! I&#39;m alright. How are you?</div><!--end:1624285975231--><><!--begin:1624285993539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285993_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1624285993539--><><!--begin:1624286005699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286005_co>:&nbsp;</b></span>I apologize the phones are currently down.</div><!--end:1624286005699--><><!--begin:1624286039049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286038_co>:&nbsp;</b></span>Please give me one moment to to look you up</div><!--end:1624286039049--><><!--begin:1624286039947--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286039_cv>:&nbsp;</b></span>Thank you for telling me! I was concerned it was an issue on my end.</div><!--end:1624286039947--><><!--begin:1624286125498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286125_co>:&nbsp;</b></span>I will go ahead and make you a reservation for Friday 07/02/2021 but I will need you confirm the reservation on the Monday of the class week 06/28/2021.  </div><!--end:1624286125498--><><!--begin:1624286141259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286141_co>:&nbsp;</b></span>That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  <br>If the class is confirmed we will send you the class details at that time. <br> <br>Please be aware of the following cancellation/reschedule policy for the hands-on class students:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1624286141259--><><!--begin:1624286161655--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286161_cv>:&nbsp;</b></span>Okay, thank you! How should I confirm the reservation?</div><!--end:1624286161655--><><!--begin:1624286168545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286168_co>:&nbsp;</b></span>Is there a good cell number or direct line number to list on your account?</div><!--end:1624286168545--><><!--begin:1624286185746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286185_co>:&nbsp;</b></span>You can call or send me an email: <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1624286185746--><><!--begin:1624286223139--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286222_cv>:&nbsp;</b></span>Okay, I will do so on Monday, 6/28/2021. Thank you!</div><!--end:1624286223139--><><!--begin:1624286236821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286236_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624286236821--><><!--begin:1624286253941--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286253_cv>:&nbsp;</b></span>That&#39;s all I needed, thank you.</div><!--end:1624286253941--><><!--begin:1624286311796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286311_co>:&nbsp;</b></span>Have a great day!</div><!--end:1624286311796--><><!--begin:1624286319606--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286318_cv>:&nbsp;</b></span>You too!</div><!--end:1624286319606--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mary!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMary:&nbsp;Hi Tiffany! I&#39;m alright. How are you?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;I apologize the phones are currently down.\r\nTiffany:&nbsp;Please give me one moment to to look you up\r\nMary:&nbsp;Thank you for telling me! I was concerned it was an issue on my end.\r\nTiffany:&nbsp;I will go ahead and make you a reservation for Friday 07/02/2021 but I will need you confirm the reservation on the Monday of the class week 06/28/2021.  \r\nTiffany:&nbsp;That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  If the class is confirmed we will send you the class details at that time.  Please be aware of the following cancellation/reschedule policy for the hands-on class students: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nMary:&nbsp;Okay, thank you! How should I confirm the reservation?\r\nTiffany:&nbsp;Is there a good cell number or direct line number to list on your account?\r\nTiffany:&nbsp;You can call or send me an email: mailto:tiffany@csregs.com\r\nMary:&nbsp;Okay, I will do so on Monday, 6/28/2021. Thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMary:&nbsp;That&#39;s all I needed, thank you.\r\nTiffany:&nbsp;Have a great day!\r\nMary:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248925743k6', 1624287218, 1624289755, 2, 23, 0, 6, 0, 0, 4, 0, 10631, 0, 0, 0, 0, 'Taki Shinkawa', 'taki.shinkawa@aecom.com', '34.99.89.222', '72422a1b80040c806e6175c080a9426f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Taki Shinkawa-cus-', 'Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624287223255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287223_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Taki Shinkawa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624287223255--><><!--begin:1624287242505--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287242_cv>:&nbsp;</b></span>I&#39;m fine. Are your phones down? The main number is not working.</div><!--end:1624287242505--><><!--begin:1624287288135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287288_co>:&nbsp;</b></span>Yes the phone are currently down I apologize we are working to resolve the issue.  </div><!--end:1624287288135--><><!--begin:1624287306008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287305_co>:&nbsp;</b></span>What class are you trying to register your co-worker for?</div><!--end:1624287306008--><><!--begin:1624287395963--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287396_cv>:&nbsp;</b></span>I have a new co-worker (Scott Logan) who had tomorrow&#39;s in-person class in Columbus, OH cancelled, and I would like to get him registered for online class, so he can start tomorrow. Can you manage that?</div><!--end:1624287395963--><><!--begin:1624287411812--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287411_cv>:&nbsp;</b></span>Sorry, 40-hr class</div><!--end:1624287411812--><><!--begin:1624287478865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287478_co>:&nbsp;</b></span>Yes I can get you the directions on how to reschedule him into the online class today.  Which version would you like the Hybrid or Standard version?  </div><!--end:1624287478865--><><!--begin:1624287485496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287485_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1624287485496--><><!--begin:1624287639980--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287640_cv>:&nbsp;</b></span>Sounds like you need &quot;hands on&quot; training either way, so it seems the standard would be the way to go. When and where are the 8 hr &quot;hands on&quot; portions offered in the next couple weeks?  </div><!--end:1624287639980--><><!--begin:1624287819849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287819_co>:&nbsp;</b></span>Please use the following link as reference when the hands-on classes are scheduled:</div><!--end:1624287819849--><><!--begin:1624287820521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287820_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624287820521--><><!--begin:1624287932505--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287932_cv>:&nbsp;</b></span>So the &quot;Hands On&quot; portion is the 8-hr refresher... OK, so what do we need to do to register Scott for the 40-hr &quot;standard&quot; class? He would like to start the online portion first thing tomorrow.</div><!--end:1624287932505--><><!--begin:1624288004403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288004_co>:&nbsp;</b></span>I can get you the information shortly via email to get him rescheduled.  </div><!--end:1624288004403--><><!--begin:1624288030835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288030_co>:&nbsp;</b></span>Please be aware of the following information for the hands-on portion.  The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br><br><br><br>For Standard 40-Hour HAZWOPER Students only<br><br>We will check to see if they have completed their 32-Hours of online training and all required modules before we can schedule them for the hands-on portion. <br><br>Once the employee completes his or her hands-on training, he or she will be given a password to access the online exam.  The exam will need to be completed back online before the employee&#39;s course expiration date.</div><!--end:1624288030835--><><!--begin:1624288269168--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288269_cv>:&nbsp;</b></span>Scott had been coordinating with Aaron Redding, and we were not sure how to transfer his in person 40-hr registration to the online 40-hr. Can this be completed if your phone lines are not repaired today? Is Aaron in today? Scott had not gotten a response from him.</div><!--end:1624288269168--><><!--begin:1624288303319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288303_co>:&nbsp;</b></span>No Aaron is not in the office today and phone are down.  I can complete the request for you.  </div><!--end:1624288303319--><><!--begin:1624288342088--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288342_cv>:&nbsp;</b></span>Also, how often are classes in Ohio being cancelled? ...the class this week was cancelled, so wondering if many &quot;scheduled&quot; classes are being cancelled, and how long scott would have to wait to participate in an 8-hr class?</div><!--end:1624288342088--><><!--begin:1624288390537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288390_co>:&nbsp;</b></span>Classes in Ohio are harder to confirm and we do have lower registration numbers.  </div><!--end:1624288390537--><><!--begin:1624288407305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288407_co>:&nbsp;</b></span>I can not say how long he would have to wait to complete the hands-on in a Ohio location.  </div><!--end:1624288407305--><><!--begin:1624288449572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288449_co>:&nbsp;</b></span>I would advise having him complete the Hybrid version of the online course as it does give him a 6 month voucher to complete the hands-on class upon completion of the online course and exam.  </div><!--end:1624288449572--><><!--begin:1624288747212--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288747_cv>:&nbsp;</b></span>I think either way, he is waiting for the first available 8-hr class. The &quot;standard&quot; class requires hands on within 3 months, correct? Would you think that an 8-hr class would be held in that time?</div><!--end:1624288747212--><><!--begin:1624288814103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288814_co>:&nbsp;</b></span>I am not sure if we will confirm a class in the Ohio area in that time.  </div><!--end:1624288814103--><><!--begin:1624288942766--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288942_cv>:&nbsp;</b></span>Wow. No in-person training in 3 months in Ohio. Can you be sure one would be held in 6 months?</div><!--end:1624288942766--><><!--begin:1624289029121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289029_co>:&nbsp;</b></span>We did just hold a class in Cincinnati, OH.  But if no Ohio classes confirm within the 6-months we do offer extensions for the vouchers.  </div><!--end:1624289029121--><><!--begin:1624289290179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289290_co>:&nbsp;</b></span>Do you want me to proceed to get your student rescheduled into the online Standard version or Hybrid version of the course today?</div><!--end:1624289290179--><><!--begin:1624289484289--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289484_cv>:&nbsp;</b></span>I am thinking that we should register scott for the 40-hr standard version, and we will look for the first 8-hr class to be held. I guess the plan would be to register for each 8-hr class until one is held.</div><!--end:1624289484289--><><!--begin:1624289539819--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289539_cv>:&nbsp;</b></span>Let me know what else I might need to do. I assume you have his email contact and can forward the Login information directly to him to start tomorrow?</div><!--end:1624289539819--><><!--begin:1624289661446--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289661_co>:&nbsp;</b></span>I will send him the course invite today.  </div><!--end:1624289661446--><><!--begin:1624289671510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289671_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1624289671510--><><!--begin:1624289746994--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289747_cv>:&nbsp;</b></span>No. That is it. Thanks for your help.</div><!--end:1624289746994--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Taki Shinkawa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTaki Shinkawa:&nbsp;I&#39;m fine. Are your phones down? The main number is not working.\r\nTiffany:&nbsp;Yes the phone are currently down I apologize we are working to resolve the issue.  \r\nTiffany:&nbsp;What class are you trying to register your co-worker for?\r\nTaki Shinkawa:&nbsp;I have a new co-worker (Scott Logan) who had tomorrow&#39;s in-person class in Columbus, OH cancelled, and I would like to get him registered for online class, so he can start tomorrow. Can you manage that?\r\nTaki Shinkawa:&nbsp;Sorry, 40-hr class\r\nTiffany:&nbsp;Yes I can get you the directions on how to reschedule him into the online class today.  Which version would you like the Hybrid or Standard version?  \r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTaki Shinkawa:&nbsp;Sounds like you need &quot;hands on&quot; training either way, so it seems the standard would be the way to go. When and where are the 8 hr &quot;hands on&quot; portions offered in the next couple weeks?  \r\nTiffany:&nbsp;Please use the following link as reference when the hands-on classes are scheduled:\r\nTiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTaki Shinkawa:&nbsp;So the &quot;Hands On&quot; portion is the 8-hr refresher... OK, so what do we need to do to register Scott for the 40-hr &quot;standard&quot; class? He would like to start the online portion first thing tomorrow.\r\nTiffany:&nbsp;I can get you the information shortly via email to get him rescheduled.  \r\nTiffany:&nbsp;Please be aware of the following information for the hands-on portion.  The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  For Standard 40-Hour HAZWOPER Students onlyWe will check to see if they have completed their 32-Hours of online training and all required modules before we can schedule them for the hands-on portion. Once the employee completes his or her hands-on training, he or she will be given a password to access the online exam.  The exam will need to be completed back online before the employee&#39;s course expiration date.\r\nTaki Shinkawa:&nbsp;Scott had been coordinating with Aaron Redding, and we were not sure how to transfer his in person 40-hr registration to the online 40-hr. Can this be completed if your phone lines are not repaired today? Is Aaron in today? Scott had not gotten a response from him.\r\nTiffany:&nbsp;No Aaron is not in the office today and phone are down.  I can complete the request for you.  \r\nTaki Shinkawa:&nbsp;Also, how often are classes in Ohio being cancelled? ...the class this week was cancelled, so wondering if many &quot;scheduled&quot; classes are being cancelled, and how long scott would have to wait to participate in an 8-hr class?\r\nTiffany:&nbsp;Classes in Ohio are harder to confirm and we do have lower registration numbers.  \r\nTiffany:&nbsp;I can not say how long he would have to wait to complete the hands-on in a Ohio location.  \r\nTiffany:&nbsp;I would advise having him complete the Hybrid version of the online course as it does give him a 6 month voucher to complete the hands-on class upon completion of the online course and exam.  \r\nTaki Shinkawa:&nbsp;I think either way, he is waiting for the first available 8-hr class. The &quot;standard&quot; class requires hands on within 3 months, correct? Would you think that an 8-hr class would be held in that time?\r\nTiffany:&nbsp;I am not sure if we will confirm a class in the Ohio area in that time.  \r\nTaki Shinkawa:&nbsp;Wow. No in-person training in 3 months in Ohio. Can you be sure one would be held in 6 months?\r\nTiffany:&nbsp;We did just hold a class in Cincinnati, OH.  But if no Ohio classes confirm within the 6-months we do offer extensions for the vouchers.  \r\nTiffany:&nbsp;Do you want me to proceed to get your student rescheduled into the online Standard version or Hybrid version of the course today?\r\nTaki Shinkawa:&nbsp;I am thinking that we should register scott for the 40-hr standard version, and we will look for the first 8-hr class to be held. I guess the plan would be to register for each 8-hr class until one is held.\r\nTaki Shinkawa:&nbsp;Let me know what else I might need to do. I assume you have his email contact and can forward the Login information directly to him to start tomorrow?\r\nTiffany:&nbsp;I will send him the course invite today.  \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTaki Shinkawa:&nbsp;No. That is it. Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248927030z7', 1624288514, 1624288724, 2, 23, 0, 11, 0, 0, 0, 0, 1535, 0, 0, 0, 0, 'John Rollino', 'john.rollino@aecom.com', '65.240.194.62', '751bf85da09a1f2809104eab63b711c9', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;', '<div class=\'ca\'><div class=\'info_box\'><i>My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624288517935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288517_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Rollino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624288517935--><><!--begin:1624288535568--><div class=\'cv\'><span class=\'notranslate\'><b>John Rollino<timestamp_1624288535_cv>:&nbsp;</b></span>good, yourself?</div><!--end:1624288535568--><><!--begin:1624288551299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288551_co>:&nbsp;</b></span>Please use the following link as a reference for when the hands-on classes are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624288551299--><><!--begin:1624288556571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288556_co>:&nbsp;</b></span>I am good thank you</div><!--end:1624288556571--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Rollino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Rollino:&nbsp;good, yourself?\r\nTiffany:&nbsp;Please use the following link as a reference for when the hands-on classes are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;I am good thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248927339ed', 1624288816, 1624289255, 2, 23, 0, 7, 0, 0, 0, 0, 2441, 0, 0, 0, 0, 'Theresa Schieber', 'tschieber@liquidwasteremoval.com', '50.195.211.38', 'b0ce2b9f55a163ff430a18fc6f996b95', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Liquid Waste Removal, Inc-cus-', 'I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. ', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624288819684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288819_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Theresa Schieber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624288819684--><><!--begin:1624288837645--><div class=\'cv\'><span class=\'notranslate\'><b>Theresa Schieber<timestamp_1624288837_cv>:&nbsp;</b></span>I am doing well. </div><!--end:1624288837645--><><!--begin:1624288848451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288848_co>:&nbsp;</b></span>Yes I apologize the phone lines are down currently.  </div><!--end:1624288848451--><><!--begin:1624288886878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288886_co>:&nbsp;</b></span>Unfortunately the Indianapolis, IN class was already cancelled due to lack of registrations.  </div><!--end:1624288886878--><><!--begin:1624288936803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288936_co>:&nbsp;</b></span>We do need to have majority of the registrations as seminar students prior to adding hands-on students into the class.  </div><!--end:1624288936803--><><!--begin:1624289047746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289047_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624289047746--><><!--begin:1624289252274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289252_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624289252274--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Theresa Schieber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTheresa Schieber:&nbsp;I am doing well. \r\nTiffany:&nbsp;Yes I apologize the phone lines are down currently.  \r\nTiffany:&nbsp;Unfortunately the Indianapolis, IN class was already cancelled due to lack of registrations.  \r\nTiffany:&nbsp;We do need to have majority of the registrations as seminar students prior to adding hands-on students into the class.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248929387jh', 1624290859, 1624291341, 2, 23, 0, 3, 0, 0, 0, 0, 4086, 0, 0, 0, 0, 'Ryan Arnoldi', 'ryan.arnoldi@anteagroup.us', '97.92.44.128', '79ea074ca3472d08eec1028113d16618', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624290864235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290863_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Arnoldi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624290864235--><><!--begin:1624290875780--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624290875_cv>:&nbsp;</b></span>Good</div><!--end:1624290875780--><><!--begin:1624290913166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290912_co>:&nbsp;</b></span>Our phone lines are currently down. </div><!--end:1624290913166--><><!--begin:1624290927629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290927_co>:&nbsp;</b></span>Who are the students?</div><!--end:1624290927629--><><!--begin:1624290993377--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624290993_cv>:&nbsp;</b></span>Its going to be me (Ryan Arnoldi), Scarlett Ball, and Clint Campbell. WE need it for Detroit, MI (or surrounding Locations) for after July 4th</div><!--end:1624290993377--><><!--begin:1624291208777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291208_co>:&nbsp;</b></span>Currently we are taking registrations for this Fridays classes only.  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br></div><!--end:1624291208777--><><!--begin:1624291218583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291218_co>:&nbsp;</b></span>Please use the 8-HOUR HAZWOPER ANNUAL REFRESHER page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.</div><!--end:1624291218583--><><!--begin:1624291276931--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624291277_cv>:&nbsp;</b></span>Okay perfect thank you very much!</div><!--end:1624291276931--><><!--begin:1624291301871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291301_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624291301871--><><!--begin:1624291311671--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624291311_cv>:&nbsp;</b></span>Nope thats it</div><!--end:1624291311671--><><!--begin:1624291323980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291323_co>:&nbsp;</b></span>Here is the link to the page: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624291323980--><><!--begin:1624291337094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291336_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624291337094--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan Arnoldi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Arnoldi:&nbsp;Good\r\nTiffany:&nbsp;Our phone lines are currently down. \r\nTiffany:&nbsp;Who are the students?\r\nRyan Arnoldi:&nbsp;Its going to be me (Ryan Arnoldi), Scarlett Ball, and Clint Campbell. WE need it for Detroit, MI (or surrounding Locations) for after July 4th\r\nTiffany:&nbsp;Currently we are taking registrations for this Fridays classes only.  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;Please use the 8-HOUR HAZWOPER ANNUAL REFRESHER page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.\r\nRyan Arnoldi:&nbsp;Okay perfect thank you very much!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRyan Arnoldi:&nbsp;Nope thats it\r\nTiffany:&nbsp;Here is the link to the page: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248934952w5', 1624296442, 1624297319, 2, 23, 0, 5, 0, 0, 0, 0, 8141, 0, 0, 0, 0, 'Kellye', 'kbatewell@tectonicengineering.com', '173.62.83.82', '74254f113f9e1f767dd1c547d09d0bd9', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Tectonic Engineering-cus-', 'Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624296445558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296445_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kellye</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624296445558--><><!--begin:1624296457858--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296458_cv>:&nbsp;</b></span>I&#39;m well thank you.  HOw are you?</div><!--end:1624296457858--><><!--begin:1624296480882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296480_co>:&nbsp;</b></span>i am good thank you</div><!--end:1624296480882--><><!--begin:1624296522697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296522_co>:&nbsp;</b></span>Our phones are out of service at this time we are working to have them restored</div><!--end:1624296522697--><><!--begin:1624296547889--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296548_cv>:&nbsp;</b></span>Ok, I wasn&#39;t sure if it was just on my end.  Are you able to assist with scheduling here?</div><!--end:1624296547889--><><!--begin:1624296564348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296564_co>:&nbsp;</b></span>You can use the follow link as reference for when the hands-on days are scheduled</div><!--end:1624296564348--><><!--begin:1624296564944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296564_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624296564944--><><!--begin:1624296596892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296596_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br></div><!--end:1624296596892--><><!--begin:1624296665225--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296666_cv>:&nbsp;</b></span>the dates in the link you provided are for the dress out course?</div><!--end:1624296665225--><><!--begin:1624296709667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296709_co>:&nbsp;</b></span>Yes</div><!--end:1624296709667--><><!--begin:1624296723279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296723_co>:&nbsp;</b></span>But do not register for the 8-Hour HAZWOPER Refresher through the website.</div><!--end:1624296723279--><><!--begin:1624296741395--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296742_cv>:&nbsp;</b></span>are you able to register before the monday prior to the class?</div><!--end:1624296741395--><><!--begin:1624296815115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296815_co>:&nbsp;</b></span>We usually try not to but which class are you looking t getting registered for?</div><!--end:1624296815115--><><!--begin:1624296865933--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296866_cv>:&nbsp;</b></span>July 9 would work.  I ask because that far out someone else will be doing the registration and I just want to make sure I have all the answers...</div><!--end:1624296865933--><><!--begin:1624296878740--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296879_cv>:&nbsp;</b></span>do you pay when you call, or do you pay online?</div><!--end:1624296878740--><><!--begin:1624296972931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296972_co>:&nbsp;</b></span>Th hands-on class is included with the original class cost unless a students has a associated reschedule fee due.  </div><!--end:1624296972931--><><!--begin:1624296988996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296989_co>:&nbsp;</b></span>What location are you looking at getting Danielle to attend?</div><!--end:1624296988996--><><!--begin:1624296992970--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296993_cv>:&nbsp;</b></span>oh, ok thanks.  I am coming into this third-hand.</div><!--end:1624296992970--><><!--begin:1624296999579--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297000_cv>:&nbsp;</b></span>Nyack, NY</div><!--end:1624296999579--><><!--begin:1624297051192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297051_co>:&nbsp;</b></span>I just checked no fees are due as this is her first time registering for the hands-on class. </div><!--end:1624297051192--><><!--begin:1624297052177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297052_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1624297052177--><><!--begin:1624297144098--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297144_cv>:&nbsp;</b></span>Thank you.  Is she then registered, or she will need to call the week of?</div><!--end:1624297144098--><><!--begin:1624297232266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297232_co>:&nbsp;</b></span>Since it is a couple weeks out until the class you are interested in, if either of you would please call, chat, or email our office the week of to get registered that would be great!  </div><!--end:1624297232266--><><!--begin:1624297250010--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297250_cv>:&nbsp;</b></span>No problem.  Thank you so much for your help!</div><!--end:1624297250010--><><!--begin:1624297261960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297261_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624297261960--><><!--begin:1624297272170--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297273_cv>:&nbsp;</b></span>No, that&#39;s it.  Thank you!</div><!--end:1624297272170--><><!--begin:1624297279729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297279_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624297279729--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kellye!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKellye:&nbsp;I&#39;m well thank you.  HOw are you?\r\nTiffany:&nbsp;i am good thank you\r\nTiffany:&nbsp;Our phones are out of service at this time we are working to have them restored\r\nKellye:&nbsp;Ok, I wasn&#39;t sure if it was just on my end.  Are you able to assist with scheduling here?\r\nTiffany:&nbsp;You can use the follow link as reference for when the hands-on days are scheduled\r\nTiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nKellye:&nbsp;the dates in the link you provided are for the dress out course?\r\nTiffany:&nbsp;Yes\r\nTiffany:&nbsp;But do not register for the 8-Hour HAZWOPER Refresher through the website.\r\nKellye:&nbsp;are you able to register before the monday prior to the class?\r\nTiffany:&nbsp;We usually try not to but which class are you looking t getting registered for?\r\nKellye:&nbsp;July 9 would work.  I ask because that far out someone else will be doing the registration and I just want to make sure I have all the answers...\r\nKellye:&nbsp;do you pay when you call, or do you pay online?\r\nTiffany:&nbsp;Th hands-on class is included with the original class cost unless a students has a associated reschedule fee due.  \r\nTiffany:&nbsp;What location are you looking at getting Danielle to attend?\r\nKellye:&nbsp;oh, ok thanks.  I am coming into this third-hand.\r\nKellye:&nbsp;Nyack, NY\r\nTiffany:&nbsp;I just checked no fees are due as this is her first time registering for the hands-on class. \r\nTiffany:&nbsp;Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nKellye:&nbsp;Thank you.  Is she then registered, or she will need to call the week of?\r\nTiffany:&nbsp;Since it is a couple weeks out until the class you are interested in, if either of you would please call, chat, or email our office the week of to get registered that would be great!  \r\nKellye:&nbsp;No problem.  Thank you so much for your help!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKellye:&nbsp;No, that&#39;s it.  Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248935576x4', 1624297067, 1624297414, 2, 23, 0, 6, 0, 0, 0, 0, 1728, 0, 0, 0, 0, 'John Rollino', 'john.rollino@aecom.com', '65.240.194.62', 'ec4e6354ef1043124d15136bff8c6941', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624297069066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297068_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Rollino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624297069066--><><!--begin:1624297107514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297107_co>:&nbsp;</b></span>She needs to be completed with the online portion before we can get her registered for the hands-on portion.  SO you will have to wait.  </div><!--end:1624297107514--><><!--begin:1624297151166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297151_co>:&nbsp;</b></span>Is there anything else I can do to for you?<br></div><!--end:1624297151166--><><!--begin:1624297325426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297325_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624297325426--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Rollino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;She needs to be completed with the online portion before we can get her registered for the hands-on portion.  SO you will have to wait.  \r\nTiffany:&nbsp;Is there anything else I can do to for you?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2489427488r', 1624304240, 1624304592, 2, 23, 0, 7, 0, 0, 0, 0, 3022, 0, 0, 0, 0, 'Frank Guzman', 'Frank.guzman@signatureflight.com', '204.239.11.6', '9d1f6dabec4eee02845a14324d2356e6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature Flight Support-cus-', 'Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.', '<div class=\'ca\'><div class=\'info_box\'><i>Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624304244339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304244_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Frank Guzman</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624304244339--><><!--begin:1624304252795--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304252_cv>:&nbsp;</b></span>I&#39;m good and yourself</div><!--end:1624304252795--><><!--begin:1624304292721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304292_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1624304292721--><><!--begin:1624304332239--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304332_cv>:&nbsp;</b></span>ok</div><!--end:1624304332239--><><!--begin:1624304347777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304347_co>:&nbsp;</b></span>I see your certificate was mailed out on 06/03/2021</div><!--end:1624304347777--><><!--begin:1624304366982--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304367_cv>:&nbsp;</b></span>what as the address that it was mailed to?</div><!--end:1624304366982--><><!--begin:1624304415186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304415_co>:&nbsp;</b></span>Signature Flight Support 8402 Nelms Street Houston, TX 77061 to Noe Gonzalez&#39;s attention</div><!--end:1624304415186--><><!--begin:1624304444080--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304444_cv>:&nbsp;</b></span>Ok thank you. That was the only question I had. I will contact him and see if he received it.</div><!--end:1624304444080--><><!--begin:1624304497789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304497_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624304497789--><><!--begin:1624304556243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304556_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624304556243--><><!--begin:1624304559776--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304559_cv>:&nbsp;</b></span>No that was it. Thank you</div><!--end:1624304559776--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Frank Guzman!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFrank Guzman:&nbsp;I&#39;m good and yourself\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nFrank Guzman:&nbsp;ok\r\nTiffany:&nbsp;I see your certificate was mailed out on 06/03/2021\r\nFrank Guzman:&nbsp;what as the address that it was mailed to?\r\nTiffany:&nbsp;Signature Flight Support 8402 Nelms Street Houston, TX 77061 to Noe Gonzalez&#39;s attention\r\nFrank Guzman:&nbsp;Ok thank you. That was the only question I had. I will contact him and see if he received it.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nFrank Guzman:&nbsp;No that was it. Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24894489045', 1624306385, 1624306895, 2, 23, 0, 9, 0, 0, 0, 0, 4781, 0, 0, 0, 0, 'Maciej Mietkowski', 'mmietkowski@langan.com', '96.232.92.55', '1a7012a4b1945889cff9ef4d35dadda1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Langan Engineering-cus-', 'I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624306387336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306387_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maciej Mietkowski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624306387336--><><!--begin:1624306396538--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306396_cv>:&nbsp;</b></span>Fine thank You</div><!--end:1624306396538--><><!--begin:1624306429470--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306429_cv>:&nbsp;</b></span>I need to extend my training certificate</div><!--end:1624306429470--><><!--begin:1624306510131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306510_co>:&nbsp;</b></span>I am looking you now one moment please</div><!--end:1624306510131--><><!--begin:1624306570696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306570_co>:&nbsp;</b></span>I do not see you are currently registered for a course at this time</div><!--end:1624306570696--><><!--begin:1624306573553--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306573_cv>:&nbsp;</b></span>I didn&#39;t realized it expired mid month, and not at the end of June</div><!--end:1624306573553--><><!--begin:1624306590536--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306590_cv>:&nbsp;</b></span>I took the course in January of 2021</div><!--end:1624306590536--><><!--begin:1624306593050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306592_co>:&nbsp;</b></span>Are you talking about your hands-on training voucher?</div><!--end:1624306593050--><><!--begin:1624306601320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306601_co>:&nbsp;</b></span>Are you talking about your hands-on training voucher?</div><!--end:1624306601320--><><!--begin:1624306604431--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306604_cv>:&nbsp;</b></span>Yes.</div><!--end:1624306604431--><><!--begin:1624306643344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306643_co>:&nbsp;</b></span>Where are you located?  What area are you trying to complete your hands-on class in?</div><!--end:1624306643344--><><!--begin:1624306666584--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306666_cv>:&nbsp;</b></span>Donning and doffing. New York City</div><!--end:1624306666584--><><!--begin:1624306758240--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306758_cv>:&nbsp;</b></span>I took the 40Hr HAZWOPER class.</div><!--end:1624306758240--><><!--begin:1624306778248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306778_co>:&nbsp;</b></span>We have waived the date on the voucher you just need to complete the hands-on class as soon as possible. </div><!--end:1624306778248--><><!--begin:1624306786608--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306786_cv>:&nbsp;</b></span>My certificate number is BS3TRZJ</div><!--end:1624306786608--><><!--begin:1624306795919--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306795_cv>:&nbsp;</b></span>Hoep that helps</div><!--end:1624306795919--><><!--begin:1624306805876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306805_co>:&nbsp;</b></span>Yes the expiration date has been waived </div><!--end:1624306805876--><><!--begin:1624306822159--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306822_cv>:&nbsp;</b></span>Thank You Tiffany.  I will do that.</div><!--end:1624306822159--><><!--begin:1624306855698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306855_co>:&nbsp;</b></span>I will send you an email on how to register for the hands-on class with a link to the schedule</div><!--end:1624306855698--><><!--begin:1624306860138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306860_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624306860138--><><!--begin:1624306886815--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306886_cv>:&nbsp;</b></span>THanks You very much</div><!--end:1624306886815--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Maciej Mietkowski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaciej Mietkowski:&nbsp;Fine thank You\r\nMaciej Mietkowski:&nbsp;I need to extend my training certificate\r\nTiffany:&nbsp;I am looking you now one moment please\r\nTiffany:&nbsp;I do not see you are currently registered for a course at this time\r\nMaciej Mietkowski:&nbsp;I didn&#39;t realized it expired mid month, and not at the end of June\r\nMaciej Mietkowski:&nbsp;I took the course in January of 2021\r\nTiffany:&nbsp;Are you talking about your hands-on training voucher?\r\nTiffany:&nbsp;Are you talking about your hands-on training voucher?\r\nMaciej Mietkowski:&nbsp;Yes.\r\nTiffany:&nbsp;Where are you located?  What area are you trying to complete your hands-on class in?\r\nMaciej Mietkowski:&nbsp;Donning and doffing. New York City\r\nMaciej Mietkowski:&nbsp;I took the 40Hr HAZWOPER class.\r\nTiffany:&nbsp;We have waived the date on the voucher you just need to complete the hands-on class as soon as possible. \r\nMaciej Mietkowski:&nbsp;My certificate number is BS3TRZJ\r\nMaciej Mietkowski:&nbsp;Hoep that helps\r\nTiffany:&nbsp;Yes the expiration date has been waived \r\nMaciej Mietkowski:&nbsp;Thank You Tiffany.  I will do that.\r\nTiffany:&nbsp;I will send you an email on how to register for the hands-on class with a link to the schedule\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMaciej Mietkowski:&nbsp;THanks You very much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2489453432v', 1624306837, 1624307006, 2, 23, 0, 9, 0, 0, 0, 0, 1099, 0, 0, 0, 0, 'Wendy Luce', 'wendy.luce@aptim.com', '73.253.112.239', 'bfc3047158914ba699886242c4017320', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'I\'m logged in but don\'t see my training.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m logged in but don\'t see my training.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624306867897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306867_co>:&nbsp;</b></span>one moment please</div><!--end:1624306867897--><><!--begin:1624306979094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306979_co>:&nbsp;</b></span>Please refresher you should see it now</div><!--end:1624306979094--><><!--begin:1624306994142--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Luce<timestamp_1624306994_cv>:&nbsp;</b></span>Yes, there it is. Thanks</div><!--end:1624306994142--><><!--begin:1624306996101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306996_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wendy Luce</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624306996101--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m logged in but don\'t see my training.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;one moment please\r\nTiffany:&nbsp;Please refresher you should see it now\r\nWendy Luce:&nbsp;Yes, there it is. Thanks\r\nTiffany:&nbsp;Hi, Wendy Luce!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248945720kk', 1624307184, 1624307258, 2, 19, 0, 0, 0, 23, 0, 0, 745, 0, 0, 0, 0, 'Tiffany', 'CustomerService@csregs.com', '207.155.18.52', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1624307236236--><div class=\'cv\'><span class=\'notranslate\'><img src=\'https://cs-chatsupport.com/support/themes/default/profile.png\' width=\'25\' height=\'25\' style=\'border-radius: 50%;\' alt=\'\'> <b>Tracy<timestamp_1624307236_cv>:&nbsp;</b></span>I get it now - Thanx!!</div><!--end:1624307236236--><><!--begin:1624307248954--><div class=\'co\'><span class=\'notranslate\'><img src=\'https://cs-chatsupport.com/support/themes/clouds/profile.png\' width=\'25\' height=\'25\' style=\'border-radius: 50%;\' alt=\'\'> <b>Tiffany<timestamp_1624307248_co>:&nbsp;</b></span>great news!</div><!--end:1624307248954--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\n Tracy:&nbsp;I get it now - Thanx!!\r\n Tiffany:&nbsp;great news!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249022964hk', 1624384438, 1624384983, 2, 23, 0, 4, 0, 0, 0, 0, 2337, 0, 0, 0, 0, 'Andrew Gardner', 'andrew.gardner@erm.com', '174.198.92.153', '36c7079be56fdf66211ff4fa1f9a3458', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624384442367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384442_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624384442367--><><!--begin:1624384535614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384535_co>:&nbsp;</b></span>In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add then add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1624384535614--><><!--begin:1624384695085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384695_co>:&nbsp;</b></span>So you would call or email us on 07/19/2021 to register for a class scheduled for 07/23/2021.  </div><!--end:1624384695085--><><!--begin:1624384701196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384702_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624384701196--><><!--begin:1624384904485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384904_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624384904485--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add then add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;So you would call or email us on 07/19/2021 to register for a class scheduled for 07/23/2021.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('249104162z9', 1624465638, 1624466162, 2, 23, 0, 8, 0, 0, 0, 0, 3133, 0, 0, 0, 0, 'Mili', 'msatpal@jsr-nahq.com', '63.145.233.189', 'ccd52b526c445dd747254decba6490a8', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-JSR Micro-cus-', 'I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. ', '<div class=\'ca\'><div class=\'info_box\'><i>I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624465641189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mili</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624465641189--><><!--begin:1624465651266--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1624465649_cv>:&nbsp;</b></span>good and u?</div><!--end:1624465651266--><><!--begin:1624465705186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465705_co>:&nbsp;</b></span>Please use the following link as reference for when we host the hands-on classes and in what locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624465705186--><><!--begin:1624465715438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465715_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1624465715438--><><!--begin:1624465731709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465731_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br></div><!--end:1624465731709--><><!--begin:1624465743753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465743_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624465743753--><><!--begin:1624465819825--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1624465818_cv>:&nbsp;</b></span>that was it. Thank you</div><!--end:1624465819825--><><!--begin:1624465841709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465841_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624465841709--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mili!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMili:&nbsp;good and u?\r\nTiffany:&nbsp;Please use the following link as reference for when we host the hands-on classes and in what locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMili:&nbsp;that was it. Thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24911331152', 1624474792, 1624475370, 2, 23, 0, 7, 0, 0, 5, 0, 3628, 0, 0, 0, 0, 'Chris Stenzel', 'christopher.stenzel@tkinet.com', '72.44.194.34', '8a9bc801fe787f65eba03248d1039374', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Tessenderlo Kerley-cus-', 'I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure', '<div class=\'ca\'><div class=\'info_box\'><i>I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624474796355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624474796_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Stenzel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624474796355--><><!--begin:1624474817421--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624474817_cv>:&nbsp;</b></span>Good thank you</div><!--end:1624474817421--><><!--begin:1624474925417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624474925_co>:&nbsp;</b></span>That class is currently pending and the final decision will be made on Friday.  </div><!--end:1624474925417--><><!--begin:1624474980870--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624474981_cv>:&nbsp;</b></span>Thank you, if the class does not go as planned will I or the student enrolled receive an email stating as such</div><!--end:1624474980870--><><!--begin:1624475045562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475045_co>:&nbsp;</b></span>Yes we will be reaching out either way via phone and email.  I do have Doug Wilkinson as the main POC on the Tessenderlo Kerley, Inc. account</div><!--end:1624475045562--><><!--begin:1624475120538--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475120_cv>:&nbsp;</b></span>That is fine, He has moved to the Plant manager position I have taken his role as Asst. My contact email can be added as well.</div><!--end:1624475120538--><><!--begin:1624475171807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475171_co>:&nbsp;</b></span>Should I change you to the main point of contact and Doug as an alternate? </div><!--end:1624475171807--><><!--begin:1624475185127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475185_co>:&nbsp;</b></span>We usually reach out to the main point of contacts and students</div><!--end:1624475185127--><><!--begin:1624475244979--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475245_cv>:&nbsp;</b></span>You can make me the main POC and Doug as alternate as I will be scheduling classes for students</div><!--end:1624475244979--><><!--begin:1624475288259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475288_co>:&nbsp;</b></span>I will update the account right now.  So you and the student will be receiving information from us on Friday regarding next weeks class.  </div><!--end:1624475288259--><><!--begin:1624475318155--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475318_cv>:&nbsp;</b></span>Thank you have a great rest of your day. I appreciate your help</div><!--end:1624475318155--><><!--begin:1624475363948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475363_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624475363948--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Chris Stenzel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Stenzel:&nbsp;Good thank you\r\nTiffany:&nbsp;That class is currently pending and the final decision will be made on Friday.  \r\nChris Stenzel:&nbsp;Thank you, if the class does not go as planned will I or the student enrolled receive an email stating as such\r\nTiffany:&nbsp;Yes we will be reaching out either way via phone and email.  I do have Doug Wilkinson as the main POC on the Tessenderlo Kerley, Inc. account\r\nChris Stenzel:&nbsp;That is fine, He has moved to the Plant manager position I have taken his role as Asst. My contact email can be added as well.\r\nTiffany:&nbsp;Should I change you to the main point of contact and Doug as an alternate? \r\nTiffany:&nbsp;We usually reach out to the main point of contacts and students\r\nChris Stenzel:&nbsp;You can make me the main POC and Doug as alternate as I will be scheduling classes for students\r\nTiffany:&nbsp;I will update the account right now.  So you and the student will be receiving information from us on Friday regarding next weeks class.  \r\nChris Stenzel:&nbsp;Thank you have a great rest of your day. I appreciate your help\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('249117599cg', 1624479077, 1624479969, 2, 23, 0, 10, 0, 0, 0, 0, 3036, 0, 0, 0, 0, 'Jim Bannantine', 'jbannantine@geosyntec.com', '174.230.15.15', '5806ba1d0e21f678e0d7b8c7c00d66bb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Jim Bannantine-cus-', 'Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624479081657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479081_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jim Bannantine</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624479081657--><><!--begin:1624479113195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479113_co>:&nbsp;</b></span>Please use the following link as reference for when we host the hands-on classes and in what locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624479113195--><><!--begin:1624479157360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479157_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).</div><!--end:1624479157360--><><!--begin:1624479170437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479170_co>:&nbsp;</b></span>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in. We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details. This email will be sent on Tuesday the week of the class.</div><!--end:1624479170437--><><!--begin:1624479183954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479183_co>:&nbsp;</b></span>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.</div><!--end:1624479183954--><><!--begin:1624479867297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479867_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624479867297--><><!--begin:1624479966959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479966_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624479966959--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jim Bannantine!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Please use the following link as reference for when we host the hands-on classes and in what locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).\r\nTiffany:&nbsp;In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in. We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details. This email will be sent on Tuesday the week of the class.\r\nTiffany:&nbsp;If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249121469g5', 1624482943, 1624483391, 1, 23, 0, 6, 0, 0, 0, 0, 3496, 0, 0, 0, 0, 'ellsworth jennison', 'ellsworth.jennison@sfport.com', '208.121.64.7', 'f0ccd003da9b4ca3c7d02b5ffa4f11ee', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-port of sf-cus-Online Course-_-hazwoper-cus-', 'curse won\'t let me advance to next section', '<div class=\'ca\'><div class=\'info_box\'><i>curse won\'t let me advance to next section</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624482947969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624482947_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ellsworth jennison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624482947969--><><!--begin:1624482958040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624482957_co>:&nbsp;</b></span>one moment please while I look you up</div><!--end:1624482958040--><><!--begin:1624482986662--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624482986_cv>:&nbsp;</b></span>ok</div><!--end:1624482986662--><><!--begin:1624483044916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483044_co>:&nbsp;</b></span>Did you complete the entire course overview module</div><!--end:1624483044916--><><!--begin:1624483054456--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483054_cv>:&nbsp;</b></span>stuck in course overview can&#39;t get to first lesson</div><!--end:1624483054456--><><!--begin:1624483073128--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483073_cv>:&nbsp;</b></span>yes</div><!--end:1624483073128--><><!--begin:1624483100369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483100_co>:&nbsp;</b></span>Did you select the continue button at the end of the module and then select the exit module in the upper right hand corner of the screen to exit module?</div><!--end:1624483100369--><><!--begin:1624483139760--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483139_cv>:&nbsp;</b></span>hit exit but not continue button</div><!--end:1624483139760--><><!--begin:1624483178301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483178_co>:&nbsp;</b></span>Please enter module and proceed to end and try doing that to see if it registers that you have completed the module</div><!--end:1624483178301--><><!--begin:1624483217271--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483217_cv>:&nbsp;</b></span>it says incomplete three times</div><!--end:1624483217271--><><!--begin:1624483263045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483262_co>:&nbsp;</b></span>Yes I see that.  You can launch the lesson again this will not effect any previous attempts of entering the module.   </div><!--end:1624483263045--><><!--begin:1624483311799--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483311_cv>:&nbsp;</b></span>how do I launch from here?</div><!--end:1624483311799--><><!--begin:1624483347589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483347_co>:&nbsp;</b></span>I had another client that was stuck in the course overview earlier and to resolve his issue he selected the continue button at the end of the module and then selected the exit module link.  </div><!--end:1624483347589--><><!--begin:1624483380686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483380_co>:&nbsp;</b></span>You would select the course overview and then select launch lesson</div><!--end:1624483380686--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'curse won\'t let me advance to next section\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, ellsworth jennison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;one moment please while I look you up\r\nellsworth jennison:&nbsp;ok\r\nTiffany:&nbsp;Did you complete the entire course overview module\r\nellsworth jennison:&nbsp;stuck in course overview can&#39;t get to first lesson\r\nellsworth jennison:&nbsp;yes\r\nTiffany:&nbsp;Did you select the continue button at the end of the module and then select the exit module in the upper right hand corner of the screen to exit module?\r\nellsworth jennison:&nbsp;hit exit but not continue button\r\nTiffany:&nbsp;Please enter module and proceed to end and try doing that to see if it registers that you have completed the module\r\nellsworth jennison:&nbsp;it says incomplete three times\r\nTiffany:&nbsp;Yes I see that.  You can launch the lesson again this will not effect any previous attempts of entering the module.   \r\nellsworth jennison:&nbsp;how do I launch from here?\r\nTiffany:&nbsp;I had another client that was stuck in the course overview earlier and to resolve his issue he selected the continue button at the end of the module and then selected the exit module link.  \r\nTiffany:&nbsp;You would select the course overview and then select launch lesson\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2491219493t', 1624483419, 1624483433, 1, 23, 0, 3, 0, 0, 0, 0, 517, 0, 0, 0, 0, 'Visitor', 'null', '208.121.64.7', 'f0ccd003da9b4ca3c7d02b5ffa4f11ee', '0', 'null', '<div class=\'ca\'><div class=\'info_box\'><i>null</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624483421111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483421_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Visitor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624483421111--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'null\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Visitor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2492723007n', 1624633765, 1624634027, 2, 23, 0, 4, 0, 0, 0, 0, 3983, 0, 0, 0, 0, 'Nicholas Zygmont', 'nickzygmont@gmail.com', '24.91.132.199', 'a6332db7fc6ad188da03df4de88c8d8b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-BL Companies-cus-', 'Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624633778124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Zygmont</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624633778124--><><!--begin:1624633810005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633809_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1624633810005--><><!--begin:1624633893310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633893_co>:&nbsp;</b></span>I see after looking you up you competed it as an Independent Student.  So you are able to receive another certificate by submitting the request through our website and paying the $10 reissue fee.  We can send it via PDF or hard copy.    </div><!--end:1624633893310--><><!--begin:1624633928314--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Zygmont<timestamp_1624633928_cv>:&nbsp;</b></span>ok thank you. that answers my question. I appreciate the help</div><!--end:1624633928314--><><!--begin:1624633945583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633945_co>:&nbsp;</b></span>You will need to use this website <a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a> and just enter the company as independent student.  </div><!--end:1624633945583--><><!--begin:1624633952508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633952_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624633952508--><><!--begin:1624634019165--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Zygmont<timestamp_1624634019_cv>:&nbsp;</b></span>nope all set hanks. Have a great day</div><!--end:1624634019165--><><!--begin:1624634027504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624634027_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624634027504--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Nicholas Zygmont!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany:&nbsp;I see after looking you up you competed it as an Independent Student.  So you are able to receive another certificate by submitting the request through our website and paying the $10 reissue fee.  We can send it via PDF or hard copy.    \r\nNicholas Zygmont:&nbsp;ok thank you. that answers my question. I appreciate the help\r\nTiffany:&nbsp;You will need to use this website https://csregs.com/pages/certificate-request-for-sponsoring-employer and just enter the company as independent student.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nNicholas Zygmont:&nbsp;nope all set hanks. Have a great day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('249288126st', 1624649601, 1624650643, 2, 23, 0, 5, 0, 0, 0, 0, 7034, 0, 0, 0, 0, 'Justin Cunningham', 'justin.cunningham@pfanstiehl.com', '50.204.70.202', 'da2966370c0c0211af5acd9962e68288', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Pfanstiehl-cus-', 'I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?', '<div class=\'ca\'><div class=\'info_box\'><i>I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624649604278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649604_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Justin Cunningham</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624649604278--><><!--begin:1624649634094--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624649634_cv>:&nbsp;</b></span>I&#39;m alright. How about yourself.</div><!--end:1624649634094--><><!--begin:1624649647047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649646_co>:&nbsp;</b></span>I am good thank you! Can I please get an order # or student names to look up the account?</div><!--end:1624649647047--><><!--begin:1624649821986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649821_co>:&nbsp;</b></span>Students have 30 days to accept a course invite before it expires and returns the seat back into the companies account.  All students have 90 days to complete training after accepting the course invite before the course expires. </div><!--end:1624649821986--><><!--begin:1624650005789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650005_co>:&nbsp;</b></span>The due date listed is set by the group manager at the time of sending the invitation. <br> This date does not effect the course expire/end date.  </div><!--end:1624650005789--><><!--begin:1624650009046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650008_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624650009046--><><!--begin:1624650040436--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650040_cv>:&nbsp;</b></span>so the due date was set b me but really has no effect on the course availability?</div><!--end:1624650040436--><><!--begin:1624650078588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650078_co>:&nbsp;</b></span>That is correct.  The course will still be accessible for the full 90 days.</div><!--end:1624650078588--><><!--begin:1624650116901--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650117_cv>:&nbsp;</b></span>I know that they were all accepted, just didn&#39;t know if that date I assigned needed to be changed</div><!--end:1624650116901--><><!--begin:1624650152693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650152_co>:&nbsp;</b></span>If they were just invite in June then the students should be good until September </div><!--end:1624650152693--><><!--begin:1624650203999--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650204_cv>:&nbsp;</b></span>Yes, invitations were sent in June and i had put the deadline of June 30th but they will all need more time to complete the course</div><!--end:1624650203999--><><!--begin:1624650235839--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650235_cv>:&nbsp;</b></span>I just didn&#39;t know if I could change the due date or not</div><!--end:1624650235839--><><!--begin:1624650312818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650312_co>:&nbsp;</b></span>Okay.  Yes they will see the due date which does not effect their access to the course. <br>I can change the date if you would like but I wil need to go into each students account to do so.  Do you want to provide a list of names?</div><!--end:1624650312818--><><!--begin:1624650344534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650344_co>:&nbsp;</b></span>and a new due date</div><!--end:1624650344534--><><!--begin:1624650382826--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650382_cv>:&nbsp;</b></span>Do you just need the names and new date?</div><!--end:1624650382826--><><!--begin:1624650393397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650393_co>:&nbsp;</b></span>yes</div><!--end:1624650393397--><><!--begin:1624650420826--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650420_cv>:&nbsp;</b></span>Justin Cunningham (IATA) - Due Date 7/31/2021</div><!--end:1624650420826--><><!--begin:1624650437834--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650437_cv>:&nbsp;</b></span>Bryan Haines (IATA) Due Date - 7/31/2021</div><!--end:1624650437834--><><!--begin:1624650461626--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650461_cv>:&nbsp;</b></span>Juan Jimenez (DOT) </div><!--end:1624650461626--><><!--begin:1624650475086--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650475_cv>:&nbsp;</b></span>Leo Juarez (DOT) - Due Date 7/31/2021</div><!--end:1624650475086--><><!--begin:1624650487875--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650487_cv>:&nbsp;</b></span>Eric Radcliff (DOT) - Due Date 7/31/2021</div><!--end:1624650487875--><><!--begin:1624650496051--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650496_cv>:&nbsp;</b></span>Cody Terry (DOT) - Due Date 7/31/2021</div><!--end:1624650496051--><><!--begin:1624650618478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650618_co>:&nbsp;</b></span>I have updated all due dates as requested.  </div><!--end:1624650618478--><><!--begin:1624650624557--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650624_cv>:&nbsp;</b></span>Thank you very much</div><!--end:1624650624557--><><!--begin:1624650629447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650629_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1624650629447--><><!--begin:1624650631845--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650631_cv>:&nbsp;</b></span>That&#39;s all I needed</div><!--end:1624650631845--><><!--begin:1624650633688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650633_co>:&nbsp;</b></span>My pleasure!</div><!--end:1624650633688--><><!--begin:1624650638359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650638_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624650638359--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Justin Cunningham!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJustin Cunningham:&nbsp;I&#39;m alright. How about yourself.\r\nTiffany:&nbsp;I am good thank you! Can I please get an order # or student names to look up the account?\r\nTiffany:&nbsp;Students have 30 days to accept a course invite before it expires and returns the seat back into the companies account.  All students have 90 days to complete training after accepting the course invite before the course expires. \r\nTiffany:&nbsp;The due date listed is set by the group manager at the time of sending the invitation.  This date does not effect the course expire/end date.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJustin Cunningham:&nbsp;so the due date was set b me but really has no effect on the course availability?\r\nTiffany:&nbsp;That is correct.  The course will still be accessible for the full 90 days.\r\nJustin Cunningham:&nbsp;I know that they were all accepted, just didn&#39;t know if that date I assigned needed to be changed\r\nTiffany:&nbsp;If they were just invite in June then the students should be good until September \r\nJustin Cunningham:&nbsp;Yes, invitations were sent in June and i had put the deadline of June 30th but they will all need more time to complete the course\r\nJustin Cunningham:&nbsp;I just didn&#39;t know if I could change the due date or not\r\nTiffany:&nbsp;Okay.  Yes they will see the due date which does not effect their access to the course. I can change the date if you would like but I wil need to go into each students account to do so.  Do you want to provide a list of names?\r\nTiffany:&nbsp;and a new due date\r\nJustin Cunningham:&nbsp;Do you just need the names and new date?\r\nTiffany:&nbsp;yes\r\nJustin Cunningham:&nbsp;Justin Cunningham (IATA) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Bryan Haines (IATA) Due Date - 7/31/2021\r\nJustin Cunningham:&nbsp;Juan Jimenez (DOT) \r\nJustin Cunningham:&nbsp;Leo Juarez (DOT) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Eric Radcliff (DOT) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Cody Terry (DOT) - Due Date 7/31/2021\r\nTiffany:&nbsp;I have updated all due dates as requested.  \r\nJustin Cunningham:&nbsp;Thank you very much\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nJustin Cunningham:&nbsp;That&#39;s all I needed\r\nTiffany:&nbsp;My pleasure!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('249527445j9', 1624888917, 1624889239, 2, 23, 0, 5, 0, 0, 5, 0, 2831, 0, 0, 0, 0, 'Spencer Davis', 'Davis2sj@gmail.com', '96.225.74.131', '2d6ee5e54309f473d3d7560598c7c35c', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-stantec-cus-', 'Cant get into my account. \r\nive ordered an online training course and cant start', '<div class=\'ca\'><div class=\'info_box\'><i>Cant get into my account. \r\nive ordered an online training course and cant start</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624888921393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624888921_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Spencer Davis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624888921393--><><!--begin:1624888949046--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624888948_cv>:&nbsp;</b></span>Would be better if the system would recognize my email associated with my account so i can change my password so i can start my course </div><!--end:1624888949046--><><!--begin:1624888998733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624888998_co>:&nbsp;</b></span>Did you use the links in the email you received after purchasing the new course today to get to the website?</div><!--end:1624888998733--><><!--begin:1624889041144--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889040_cv>:&nbsp;</b></span>i have a order confirmation reciept and nothing else</div><!--end:1624889041144--><><!--begin:1624889049780--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889049_cv>:&nbsp;</b></span>it doenst have links it just takes me to my order which says paid</div><!--end:1624889049780--><><!--begin:1624889101145--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889100_cv>:&nbsp;</b></span>it takes me to the oder and says its confirmed we will get it ready for shipping... but its an online class</div><!--end:1624889101145--><><!--begin:1624889106610--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889106_cv>:&nbsp;</b></span>what is being shipped to me?</div><!--end:1624889106610--><><!--begin:1624889155647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624889155_co>:&nbsp;</b></span>Nothing will be shipped to you.  I will send you an email invite now to start the training.  </div><!--end:1624889155647--><><!--begin:1624889169992--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889169_cv>:&nbsp;</b></span>Thank you Tiffany</div><!--end:1624889169992--><><!--begin:1624889207096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624889207_co>:&nbsp;</b></span>My pleasure! It has been sent.</div><!--end:1624889207096--><><!--begin:1624889234824--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889234_cv>:&nbsp;</b></span>Got it! thank you so much</div><!--end:1624889234824--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Cant get into my account. \r\nive ordered an online training course and cant start\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Spencer Davis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSpencer Davis:&nbsp;Would be better if the system would recognize my email associated with my account so i can change my password so i can start my course \r\nTiffany:&nbsp;Did you use the links in the email you received after purchasing the new course today to get to the website?\r\nSpencer Davis:&nbsp;i have a order confirmation reciept and nothing else\r\nSpencer Davis:&nbsp;it doenst have links it just takes me to my order which says paid\r\nSpencer Davis:&nbsp;it takes me to the oder and says its confirmed we will get it ready for shipping... but its an online class\r\nSpencer Davis:&nbsp;what is being shipped to me?\r\nTiffany:&nbsp;Nothing will be shipped to you.  I will send you an email invite now to start the training.  \r\nSpencer Davis:&nbsp;Thank you Tiffany\r\nTiffany:&nbsp;My pleasure! It has been sent.\r\nSpencer Davis:&nbsp;Got it! thank you so much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('24953191332', 1624893386, 1624893731, 2, 23, 0, 5, 0, 0, 5, 0, 4087, 0, 0, 0, 0, 'Justin Sedam', 'jsedam@golder.com', '76.19.150.176', '7d2b18f9312db4e1a1eb3f52a273e456', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Golder Associates-cus-', 'I need to access my HAZWOPER training and finish the course.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to access my HAZWOPER training and finish the course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624893389458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893389_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Justin Sedam</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624893389458--><><!--begin:1624893401491--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893401_cv>:&nbsp;</b></span>Hello, I am doing well</div><!--end:1624893401491--><><!--begin:1624893422441--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893422_cv>:&nbsp;</b></span>I need to access and finish my HAZWOPER 40 hour training course</div><!--end:1624893422441--><><!--begin:1624893463252--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893463_cv>:&nbsp;</b></span>hello?</div><!--end:1624893463252--><><!--begin:1624893484055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893483_co>:&nbsp;</b></span>I apologize for the delay I was looking up your accuont.</div><!--end:1624893484055--><><!--begin:1624893494279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893494_co>:&nbsp;</b></span>I see your training expired on 05/27/2021.</div><!--end:1624893494279--><><!--begin:1624893549877--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893549_cv>:&nbsp;</b></span>yes, but I did not get to start the training until a few months after I was registered</div><!--end:1624893549877--><><!--begin:1624893568102--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893568_cv>:&nbsp;</b></span>I need to access that training and finish it</div><!--end:1624893568102--><><!--begin:1624893582722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893582_co>:&nbsp;</b></span>I can offer you a one time 60 day extension from that date bringing your new expiration date out to 07/27/2021.  You will need to complete the entire online course by this new expiration date.  If you require any additional extensions there will be a 25% course reactivation fee that will need to be paid.  </div><!--end:1624893582722--><><!--begin:1624893598217--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893598_cv>:&nbsp;</b></span>Ok</div><!--end:1624893598217--><><!--begin:1624893622242--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893622_cv>:&nbsp;</b></span>Thank you, so I will be able to start off where I had finished off before it expired?</div><!--end:1624893622242--><><!--begin:1624893650815--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893650_co>:&nbsp;</b></span>Yes</div><!--end:1624893650815--><><!--begin:1624893673052--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893673_cv>:&nbsp;</b></span>Ok, thank you. please let me know when I am able to continue to finish the course</div><!--end:1624893673052--><><!--begin:1624893696725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893696_co>:&nbsp;</b></span>Your course is now active.  You can log in and begin to train again.  </div><!--end:1624893696725--><><!--begin:1624893707834--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893707_cv>:&nbsp;</b></span>thank you</div><!--end:1624893707834--><><!--begin:1624893720236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624893720_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624893720236--><><!--begin:1624893729191--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Sedam<timestamp_1624893729_cv>:&nbsp;</b></span>nope, have a good day!</div><!--end:1624893729191--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need to access my HAZWOPER training and finish the course.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Justin Sedam!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJustin Sedam:&nbsp;Hello, I am doing well\r\nJustin Sedam:&nbsp;I need to access and finish my HAZWOPER 40 hour training course\r\nJustin Sedam:&nbsp;hello?\r\nTiffany:&nbsp;I apologize for the delay I was looking up your accuont.\r\nTiffany:&nbsp;I see your training expired on 05/27/2021.\r\nJustin Sedam:&nbsp;yes, but I did not get to start the training until a few months after I was registered\r\nJustin Sedam:&nbsp;I need to access that training and finish it\r\nTiffany:&nbsp;I can offer you a one time 60 day extension from that date bringing your new expiration date out to 07/27/2021.  You will need to complete the entire online course by this new expiration date.  If you require any additional extensions there will be a 25% course reactivation fee that will need to be paid.  \r\nJustin Sedam:&nbsp;Ok\r\nJustin Sedam:&nbsp;Thank you, so I will be able to start off where I had finished off before it expired?\r\nTiffany:&nbsp;Yes\r\nJustin Sedam:&nbsp;Ok, thank you. please let me know when I am able to continue to finish the course\r\nTiffany:&nbsp;Your course is now active.  You can log in and begin to train again.  \r\nJustin Sedam:&nbsp;thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJustin Sedam:&nbsp;nope, have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24954132443', 1624902790, 1624903270, 1, 23, 0, 4, 0, 0, 0, 0, 2946, 0, 0, 0, 0, 'John Ruff', 'john.ruff@aptim.com', '72.204.64.175', 'c184d874831c225380916f03fe1c0a33', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-8 Hr OSHA refresher-cus-', 'Course will not allow me to move on to next module once complete with module.', '<div class=\'ca\'><div class=\'info_box\'><i>Course will not allow me to move on to next module once complete with module.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624902800921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624902800_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Ruff</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624902800921--><><!--begin:1624902819924--><div class=\'cv\'><span class=\'notranslate\'><b>John Ruff<timestamp_1624902820_cv>:&nbsp;</b></span>I cannot move on to the next course module</div><!--end:1624902819924--><><!--begin:1624902851350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624902851_co>:&nbsp;</b></span>one moment please let me look you up</div><!--end:1624902851350--><><!--begin:1624902886369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624902886_co>:&nbsp;</b></span>Which browser are you using to complete your training on?</div><!--end:1624902886369--><><!--begin:1624902907327--><div class=\'cv\'><span class=\'notranslate\'><b>John Ruff<timestamp_1624902907_cv>:&nbsp;</b></span>Microsoft edge</div><!--end:1624902907327--><><!--begin:1624902926945--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624902926_co>:&nbsp;</b></span>I see the issue is the minimum time requirement has not been met to move on.  After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br><br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1624902926945--><><!--begin:1624903057485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624903057_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624903057485--><><!--begin:1624903270178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624903270_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624903270178--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Course will not allow me to move on to next module once complete with module.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Ruff!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Ruff:&nbsp;I cannot move on to the next course module\r\nTiffany:&nbsp;one moment please let me look you up\r\nTiffany:&nbsp;Which browser are you using to complete your training on?\r\nJohn Ruff:&nbsp;Microsoft edge\r\nTiffany:&nbsp;I see the issue is the minimum time requirement has not been met to move on.  After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('249626302mp', 1624987774, 1624988162, 2, 23, 0, 5, 0, 0, 0, 0, 2401, 0, 0, 0, 0, 'Aneige Hatfield', 'ahatfield@cedarvilleeng.com', '75.150.180.109', '707b0073e804ce172fa05191e2ab0ad7', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-CEDARVILLE Engineering Group, LLC-cus-', 'I have registered an employee to take the 8 hour in person dress out course to complete their 40 hour Hazwoper certification, we may have a scheduling conflict and might need to reschedule. What is the fee to reschedule the training?', '<div class=\'ca\'><div class=\'info_box\'><i>I have registered an employee to take the 8 hour in person dress out course to complete their 40 hour Hazwoper certification, we may have a scheduling conflict and might need to reschedule. What is the fee to reschedule the training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624987777514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624987777_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Aneige Hatfield</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624987777514--><><!--begin:1624987810557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624987810_co>:&nbsp;</b></span>Can I have the students name please to look him/her up?</div><!--end:1624987810557--><><!--begin:1624987952886--><div class=\'cv\'><span class=\'notranslate\'><b>Aneige Hatfield<timestamp_1624987953_cv>:&nbsp;</b></span>I am good, how are you? The student is Tracey Franey</div><!--end:1624987952886--><><!--begin:1624988010398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624988010_co>:&nbsp;</b></span>Good thank you! There is a $75 fee to reschedule out of Friday&#39;s Fort Washington, PA class.  </div><!--end:1624988010398--><><!--begin:1624988096180--><div class=\'cv\'><span class=\'notranslate\'><b>Aneige Hatfield<timestamp_1624988096_cv>:&nbsp;</b></span>Thank you so much! We will discuss it and let you know if we need to reschedule! </div><!--end:1624988096180--><><!--begin:1624988120186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624988120_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1624988120186--><><!--begin:1624988139677--><div class=\'cv\'><span class=\'notranslate\'><b>Aneige Hatfield<timestamp_1624988139_cv>:&nbsp;</b></span>No that is all, thank you!</div><!--end:1624988139677--><><!--begin:1624988148757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624988148_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1624988148757--><><!--begin:1624988157336--><div class=\'cv\'><span class=\'notranslate\'><b>Aneige Hatfield<timestamp_1624988157_cv>:&nbsp;</b></span>You too</div><!--end:1624988157336--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have registered an employee to take the 8 hour in person dress out course to complete their 40 hour Hazwoper certification, we may have a scheduling conflict and might need to reschedule. What is the fee to reschedule the training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Aneige Hatfield!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Can I have the students name please to look him/her up?\r\nAneige Hatfield:&nbsp;I am good, how are you? The student is Tracey Franey\r\nTiffany:&nbsp;Good thank you! There is a $75 fee to reschedule out of Friday&#39;s Fort Washington, PA class.  \r\nAneige Hatfield:&nbsp;Thank you so much! We will discuss it and let you know if we need to reschedule! \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nAneige Hatfield:&nbsp;No that is all, thank you!\r\nTiffany:&nbsp;Have a wonderful day!\r\nAneige Hatfield:&nbsp;You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249700326pj', 1625061792, 1625062395, 2, 23, 0, 3, 0, 0, 0, 0, 3652, 0, 0, 0, 0, 'Marie Stephens', 'mstephens@toeroek.com', '69.25.110.80', 'db775afcb1434425e7adc4b86945a710', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Toeroek Associates-cus-', 'What are your current course offerings for the Hazwoper 40 in the Denver area?  Is this still a hybrid course?  We are looking to send a new hire July 13-16 in person if possible. ', '<div class=\'ca\'><div class=\'info_box\'><i>What are your current course offerings for the Hazwoper 40 in the Denver area?  Is this still a hybrid course?  We are looking to send a new hire July 13-16 in person if possible. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625061801829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061801_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marie Stephens</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625061801829--><><!--begin:1625061813666--><div class=\'cv\'><span class=\'notranslate\'><b>Marie Stephens<timestamp_1625061814_cv>:&nbsp;</b></span>awesome!</div><!--end:1625061813666--><><!--begin:1625061883370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061883_co>:&nbsp;</b></span>We do have full in class dates available one moment while I look get the link to the schedule for you</div><!--end:1625061883370--><><!--begin:1625061916780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061916_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1625061916780--><><!--begin:1625061952773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061952_co>:&nbsp;</b></span>Yes I do see the next class scheduled in Denver, CO is July 13-16th.</div><!--end:1625061952773--><><!--begin:1625061966551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061966_co>:&nbsp;</b></span>You can use the link above to register your new hire as well.</div><!--end:1625061966551--><><!--begin:1625061993120--><div class=\'cv\'><span class=\'notranslate\'><b>Marie Stephens<timestamp_1625061993_cv>:&nbsp;</b></span>is it possible to hold a spot so I can get the ok from her supervisor?</div><!--end:1625061993120--><><!--begin:1625062042199--><div class=\'cv\'><span class=\'notranslate\'><b>Marie Stephens<timestamp_1625062042_cv>:&nbsp;</b></span>is this all in person?</div><!--end:1625062042199--><><!--begin:1625062149591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062149_co>:&nbsp;</b></span>Unfortunately we can not hold spots.  Yes, this class is all in person 4/10 hour days-Tuesday through Friday.  Most classes do not fill up so as long as you can get this person registered soon I do not think you will have a problem.  </div><!--end:1625062149591--><><!--begin:1625062183966--><div class=\'cv\'><span class=\'notranslate\'><b>Marie Stephens<timestamp_1625062184_cv>:&nbsp;</b></span>Good info.  Thanks I will forward this along.  </div><!--end:1625062183966--><><!--begin:1625062196741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062196_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625062196741--><><!--begin:1625062396014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062395_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625062396014--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'What are your current course offerings for the Hazwoper 40 in the Denver area?  Is this still a hybrid course?  We are looking to send a new hire July 13-16 in person if possible. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Marie Stephens!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarie Stephens:&nbsp;awesome!\r\nTiffany:&nbsp;We do have full in class dates available one moment while I look get the link to the schedule for you\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany:&nbsp;Yes I do see the next class scheduled in Denver, CO is July 13-16th.\r\nTiffany:&nbsp;You can use the link above to register your new hire as well.\r\nMarie Stephens:&nbsp;is it possible to hold a spot so I can get the ok from her supervisor?\r\nMarie Stephens:&nbsp;is this all in person?\r\nTiffany:&nbsp;Unfortunately we can not hold spots.  Yes, this class is all in person 4/10 hour days-Tuesday through Friday.  Most classes do not fill up so as long as you can get this person registered soon I do not think you will have a problem.  \r\nMarie Stephens:&nbsp;Good info.  Thanks I will forward this along.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('249700359qg', 1625061834, 1625062629, 2, 23, 0, 5, 0, 0, 0, 0, 4625, 0, 0, 0, 0, 'Andre Payne', 'Apayne@wocmaintenance.com', '107.117.168.171', '281b0e6ff929746bbcbf0a987755483e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WOC-cus-', 'I am needing my class reinstalled for me to access.My login has expired, I was able to login to start it. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am needing my class reinstalled for me to access.My login has expired, I was able to login to start it. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625061875228--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625061876_cv>:&nbsp;</b></span>Is it possible to have it back to finish it?</div><!--end:1625061875228--><><!--begin:1625061896764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625061896_co>:&nbsp;</b></span>one moment while I look you up</div><!--end:1625061896764--><><!--begin:1625061910336--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625061911_cv>:&nbsp;</b></span>thank you</div><!--end:1625061910336--><><!--begin:1625062044538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062044_co>:&nbsp;</b></span>I see your course has not expired.  I will send you an email with a link to the log in and your username.  Do you need me to reset your password or do you remember it from before?  </div><!--end:1625062044538--><><!--begin:1625062065017--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062066_cv>:&nbsp;</b></span>Is it for confined space</div><!--end:1625062065017--><><!--begin:1625062085243--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062086_cv>:&nbsp;</b></span>I am doing osha 10 now</div><!--end:1625062085243--><><!--begin:1625062156613--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062158_cv>:&nbsp;</b></span>I am needing confined space</div><!--end:1625062156613--><><!--begin:1625062161719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062161_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andre Payne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? ne I </div><!--end:1625062161719--><><!--begin:1625062181684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062181_co>:&nbsp;</b></span>Yes the one I am talking about is for Confined Space.  </div><!--end:1625062181684--><><!--begin:1625062209626--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062211_cv>:&nbsp;</b></span>I am needing confined space login  reinstated if possible </div><!--end:1625062209626--><><!--begin:1625062230589--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062232_cv>:&nbsp;</b></span>Ooo okay thank you</div><!--end:1625062230589--><><!--begin:1625062283436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062283_co>:&nbsp;</b></span>I will send you the log in info and a new password for the Confined Space account</div><!--end:1625062283436--><><!--begin:1625062293845--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062295_cv>:&nbsp;</b></span>Thank you</div><!--end:1625062293845--><><!--begin:1625062306487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062306_co>:&nbsp;</b></span>My pleasure!</div><!--end:1625062306487--><><!--begin:1625062309571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062309_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625062309571--><><!--begin:1625062327851--><div class=\'cv\'><span class=\'notranslate\'><b>Andre Payne<timestamp_1625062329_cv>:&nbsp;</b></span><a href=\'mailto:Apayne@wocmaintenance.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Apayne@wocmaintenance.com</a> </div><!--end:1625062327851--><><!--begin:1625062381132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062381_co>:&nbsp;</b></span>Just sent it over now :)</div><!--end:1625062381132--><><!--begin:1625062391454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062391_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1625062391454--><><!--begin:1625062528013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625062527_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625062528013--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am needing my class reinstalled for me to access.My login has expired, I was able to login to start it. \r\nTiffany has joined the chat.\r\nAndre Payne:&nbsp;Is it possible to have it back to finish it?\r\nTiffany:&nbsp;one moment while I look you up\r\nAndre Payne:&nbsp;thank you\r\nTiffany:&nbsp;I see your course has not expired.  I will send you an email with a link to the log in and your username.  Do you need me to reset your password or do you remember it from before?  \r\nAndre Payne:&nbsp;Is it for confined space\r\nAndre Payne:&nbsp;I am doing osha 10 now\r\nAndre Payne:&nbsp;I am needing confined space\r\nTiffany:&nbsp;Hi, Andre Payne!My name is Tiffany. Welcome to ComplyChat!How are you today? ne I \r\nTiffany:&nbsp;Yes the one I am talking about is for Confined Space.  \r\nAndre Payne:&nbsp;I am needing confined space login  reinstated if possible \r\nAndre Payne:&nbsp;Ooo okay thank you\r\nTiffany:&nbsp;I will send you the log in info and a new password for the Confined Space account\r\nAndre Payne:&nbsp;Thank you\r\nTiffany:&nbsp;My pleasure!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndre Payne:&nbsp;mailto:Apayne@wocmaintenance.com \r\nTiffany:&nbsp;Just sent it over now :)\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249714213dj', 1625075703, 1625076445, 2, 23, 0, 5, 0, 0, 5, 0, 2831, 0, 0, 0, 0, 'Margaret Mikulich', 'mmikulich@plexsci.com', '108.48.188.147', '7caefe7c79ffbf7d9da9e8c55492bfc0', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Plexus Scientific Corporation-cus-', 'I am trying to determine if a remote employee\'s home is nearby a training facility. She needs HAZWOPER initial 40-hr training & lives in Orlando FL. Your website lists TWO training locations \r\n(1) 2014 W Colonial Dr, Orlando, FL 32804, and\r\n(2) 5767 T G Lee Blvd, Orlando, FL 32822\r\nWhich is the location for the 40-hr HAZWOPER training? ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to determine if a remote employee\'s home is nearby a training facility. She needs HAZWOPER initial 40-hr training & lives in Orlando FL. Your website lists TWO training locations \r\n(1) 2014 W Colonial Dr, Orlando, FL 32804, and\r\n(2) 5767 T G Lee Blvd, Orlando, FL 32822\r\nWhich is the location for the 40-hr HAZWOPER training? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625075705732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625075705_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Margaret Mikulich</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625075705732--><><!--begin:1625075741656--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Mikulich<timestamp_1625075715_cv>:&nbsp;</b></span>Good thank you</div><!--end:1625075741656--><><!--begin:1625075759818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625075759_co>:&nbsp;</b></span>Please give me one moment to look into your inquiry</div><!--end:1625075759818--><><!--begin:1625075795269--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Mikulich<timestamp_1625075769_cv>:&nbsp;</b></span>Ok thanks</div><!--end:1625075795269--><><!--begin:1625076066810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625076066_co>:&nbsp;</b></span>The current location we are using is at 5767 T G Lee Blvd, Orlando, FL 32822</div><!--end:1625076066810--><><!--begin:1625076074481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625076075_co>:&nbsp;</b></span>Hampton Inn Orlando Airport</div><!--end:1625076074481--><><!--begin:1625076152315--><div class=\'cv\'><span class=\'notranslate\'><b>Margaret Mikulich<timestamp_1625076126_cv>:&nbsp;</b></span>Ok thank-you for the address confirmation and the extra detail, I appreciate your assistance</div><!--end:1625076152315--><><!--begin:1625076232631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625076232_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625076232631--><><!--begin:1625076444896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625076444_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625076444896--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to determine if a remote employee\'s home is nearby a training facility. She needs HAZWOPER initial 40-hr training & lives in Orlando FL. Your website lists TWO training locations \r\n(1) 2014 W Colonial Dr, Orlando, FL 32804, and\r\n(2) 5767 T G Lee Blvd, Orlando, FL 32822\r\nWhich is the location for the 40-hr HAZWOPER training? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Margaret Mikulich!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMargaret Mikulich:&nbsp;Good thank you\r\nTiffany:&nbsp;Please give me one moment to look into your inquiry\r\nMargaret Mikulich:&nbsp;Ok thanks\r\nTiffany:&nbsp;The current location we are using is at 5767 T G Lee Blvd, Orlando, FL 32822\r\nTiffany:&nbsp;Hampton Inn Orlando Airport\r\nMargaret Mikulich:&nbsp;Ok thank-you for the address confirmation and the extra detail, I appreciate your assistance\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249718785ea', 1625080260, 1625080579, 2, 23, 0, 5, 0, 0, 0, 0, 2537, 0, 0, 0, 0, 'Yassin Mostafa', 'ymostafa@frccorp.com', '97.64.216.26', 'a0577a715538376ddf5a316202b3c968', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-FRC Corp-cus-', 'Hi, \r\n\r\nSo I just completed the 40-hr Hazwoper training course, but I do not see any voucher sent to me in order to register for the in-person 8hr training. \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, \r\n\r\nSo I just completed the 40-hr Hazwoper training course, but I do not see any voucher sent to me in order to register for the in-person 8hr training. \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625080264797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625080264_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yassin Mostafa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625080264797--><><!--begin:1625080296418--><div class=\'cv\'><span class=\'notranslate\'><b>Yassin Mostafa<timestamp_1625080295_cv>:&nbsp;</b></span>Hi Tiffany, I am great what about yourself?</div><!--end:1625080296418--><><!--begin:1625080349246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625080349_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1625080349246--><><!--begin:1625080360635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625080360_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1625080360635--><><!--begin:1625080372079--><div class=\'cv\'><span class=\'notranslate\'><b>Yassin Mostafa<timestamp_1625080371_cv>:&nbsp;</b></span>Take your time </div><!--end:1625080372079--><><!--begin:1625080461698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625080461_co>:&nbsp;</b></span>The voucher is inside of you training course.  I will also send you an email now with directions on how to register and a link to a schedule to reference.   </div><!--end:1625080461698--><><!--begin:1625080514409--><div class=\'cv\'><span class=\'notranslate\'><b>Yassin Mostafa<timestamp_1625080513_cv>:&nbsp;</b></span>Thank you </div><!--end:1625080514409--><><!--begin:1625080517030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625080516_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625080517030--><><!--begin:1625080566464--><div class=\'cv\'><span class=\'notranslate\'><b>Yassin Mostafa<timestamp_1625080565_cv>:&nbsp;</b></span>That will be it thank you so much</div><!--end:1625080566464--><><!--begin:1625080574867--><div class=\'cv\'><span class=\'notranslate\'><b>Yassin Mostafa<timestamp_1625080574_cv>:&nbsp;</b></span>Have a nice day</div><!--end:1625080574867--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, \r\n\r\nSo I just completed the 40-hr Hazwoper training course, but I do not see any voucher sent to me in order to register for the in-person 8hr training. \r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Yassin Mostafa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYassin Mostafa:&nbsp;Hi Tiffany, I am great what about yourself?\r\nTiffany:&nbsp;I am good thank you.\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nYassin Mostafa:&nbsp;Take your time \r\nTiffany:&nbsp;The voucher is inside of you training course.  I will also send you an email now with directions on how to register and a link to a schedule to reference.   \r\nYassin Mostafa:&nbsp;Thank you \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nYassin Mostafa:&nbsp;That will be it thank you so much\r\nYassin Mostafa:&nbsp;Have a nice day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('249786882md', 1625148347, 1625148520, 2, 23, 0, 8, 0, 0, 0, 0, 1306, 0, 0, 0, 0, 'Tony Klimek', 'tonyklimek3@gmail.com', '65.31.21.200', 'bb5ed877cf2d4e2b9563be4e90fe17da', 'Select Area of Inquiry:-_-Other-cus-Company-_-Geosyntec-cus-', 'I have issues logging in\r\n\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I have issues logging in\r\n\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625148363096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625148363_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tony Klimek</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625148363096--><><!--begin:1625148448591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625148448_co>:&nbsp;</b></span>What is the issue you are experiencing?</div><!--end:1625148448591--><><!--begin:1625148487357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625148487_co>:&nbsp;</b></span>When logging into the online training site please use the following: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1625148487357--><><!--begin:1625148520887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625148520_co>:&nbsp;</b></span>Your email will be your user name and password it whatever you set at the time of registration.</div><!--end:1625148520887--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I have issues logging in\r\n\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Tony Klimek!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;What is the issue you are experiencing?\r\nTiffany:&nbsp;When logging into the online training site please use the following: https://csregsonline.com/\r\nTiffany:&nbsp;Your email will be your user name and password it whatever you set at the time of registration.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('249800190q7', 1625161663, 1625162094, 2, 23, 0, 3, 0, 0, 0, 0, 2836, 0, 0, 0, 0, 'Alexandra Milne', 'alexandra.m.milne@asu.edu', '50.205.171.74', '219a2b6a83d44ca4c73172eee2547705', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-HVJ Associates/ Epic Engineering-cus-', 'I obtained my initial 40-Hour HAZWOPER through my prior company, HVJ Associates, and I recently completed my 8-Hour refresher. Can I merge these accounts to the email above so that both certificates are in the same account and location?', '<div class=\'ca\'><div class=\'info_box\'><i>I obtained my initial 40-Hour HAZWOPER through my prior company, HVJ Associates, and I recently completed my 8-Hour refresher. Can I merge these accounts to the email above so that both certificates are in the same account and location?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625161664974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625161664_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandra Milne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625161664974--><><!--begin:1625161675992--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Milne<timestamp_1625161675_cv>:&nbsp;</b></span>Great, and yourself?</div><!--end:1625161675992--><><!--begin:1625161685497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625161685_co>:&nbsp;</b></span>I am doing good thank you.</div><!--end:1625161685497--><><!--begin:1625161692302--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625161692_co>:&nbsp;</b></span>Please give me one moment to look you up.</div><!--end:1625161692302--><><!--begin:1625161708537--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Milne<timestamp_1625161707_cv>:&nbsp;</b></span>Thank you</div><!--end:1625161708537--><><!--begin:1625161929837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625161929_co>:&nbsp;</b></span>Unfortunately at this time we are unable to complete your request.  Currently our student records need to stay under the company registrations are connected with.  </div><!--end:1625161929837--><><!--begin:1625161953946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625161953_co>:&nbsp;</b></span>I apologize for any inconvenience this may cause. </div><!--end:1625161953946--><><!--begin:1625161972200--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Milne<timestamp_1625161971_cv>:&nbsp;</b></span>So even though I no longer have access to the previous company email, I will no longer have access to my certificate?</div><!--end:1625161972200--><><!--begin:1625162060249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625162060_co>:&nbsp;</b></span>As for the certificates, after completing training courses with Compliance Solutions we send out one copy of the certificate (suitable for framing) and a wallet card via US Mail to the company EHS contact on file.  </div><!--end:1625162060249--><><!--begin:1625162076207--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Milne<timestamp_1625162075_cv>:&nbsp;</b></span>Ok, thank you for your help.</div><!--end:1625162076207--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I obtained my initial 40-Hour HAZWOPER through my prior company, HVJ Associates, and I recently completed my 8-Hour refresher. Can I merge these accounts to the email above so that both certificates are in the same account and location?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Alexandra Milne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexandra Milne:&nbsp;Great, and yourself?\r\nTiffany:&nbsp;I am doing good thank you.\r\nTiffany:&nbsp;Please give me one moment to look you up.\r\nAlexandra Milne:&nbsp;Thank you\r\nTiffany:&nbsp;Unfortunately at this time we are unable to complete your request.  Currently our student records need to stay under the company registrations are connected with.  \r\nTiffany:&nbsp;I apologize for any inconvenience this may cause. \r\nAlexandra Milne:&nbsp;So even though I no longer have access to the previous company email, I will no longer have access to my certificate?\r\nTiffany:&nbsp;As for the certificates, after completing training courses with Compliance Solutions we send out one copy of the certificate (suitable for framing) and a wallet card via US Mail to the company EHS contact on file.  \r\nAlexandra Milne:&nbsp;Ok, thank you for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2502232667p', 1625584743, 1625585051, 1, 23, 0, 3, 0, 0, 0, 0, 2990, 0, 0, 0, 0, 'Sharyn Kelsey', 'sharyn.kelsey@safety-kleen.com', '155.203.3.121', 'c84305e29c2a703e56b0d8d2e9676a6a', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Clean Harbors-cus-Online Course-_-Hazwoper 24hr-cus-', 'I have spent the required time on the first two sections but it will not allow me to start the course', '<div class=\'ca\'><div class=\'info_box\'><i>I have spent the required time on the first two sections but it will not allow me to start the course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625584744516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625584744_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sharyn Kelsey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625584744516--><><!--begin:1625584758476--><div class=\'cv\'><span class=\'notranslate\'><b>Sharyn Kelsey<timestamp_1625584758_cv>:&nbsp;</b></span>I am well! How about you?</div><!--end:1625584758476--><><!--begin:1625584777460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625584777_co>:&nbsp;</b></span>I am good thank you! One moment while I look you up please.</div><!--end:1625584777460--><><!--begin:1625584864558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625584864_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1625584864558--><><!--begin:1625584888893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625584888_co>:&nbsp;</b></span>I see you only have 28 seconds remaining before the HAZWOPER Regulations module is unlocked.  </div><!--end:1625584888893--><><!--begin:1625584921111--><div class=\'cv\'><span class=\'notranslate\'><b>Sharyn Kelsey<timestamp_1625584921_cv>:&nbsp;</b></span>Okay. I will hang out awhile longer. Thank you. </div><!--end:1625584921111--><><!--begin:1625584930733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625584930_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625584930733--><><!--begin:1625585042181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625585042_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625585042181--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have spent the required time on the first two sections but it will not allow me to start the course\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sharyn Kelsey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSharyn Kelsey:&nbsp;I am well! How about you?\r\nTiffany:&nbsp;I am good thank you! One moment while I look you up please.\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;I see you only have 28 seconds remaining before the HAZWOPER Regulations module is unlocked.  \r\nSharyn Kelsey:&nbsp;Okay. I will hang out awhile longer. Thank you. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('250230525rp', 1625591998, 1625592709, 2, 23, 0, 3, 0, 0, 0, 0, 4342, 0, 0, 0, 0, 'Gustav Borstad', 'gmbrstad@memphis.edu', '141.225.23.221', '02c382733c923341b848ab89dfdb8dc6', 'Select Area of Inquiry:-_-Other-cus-Company-_-Gustav Borstad-cus-', 'HAZWOPER Refresher required within the past twelve months, or within the past calendar year? And is dress-out required?', '<div class=\'ca\'><div class=\'info_box\'><i>HAZWOPER Refresher required within the past twelve months, or within the past calendar year? And is dress-out required?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625592004108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592004_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gustav Borstad</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625592004108--><><!--begin:1625592020572--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592020_cv>:&nbsp;</b></span>I am well, thank you. How are you&gt;</div><!--end:1625592020572--><><!--begin:1625592021842--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592021_cv>:&nbsp;</b></span>?</div><!--end:1625592021842--><><!--begin:1625592052349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592052_co>:&nbsp;</b></span>I am good thank you</div><!--end:1625592052349--><><!--begin:1625592115960--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592116_cv>:&nbsp;</b></span>I completed the 40-hour HAZWOPER on August 1, 2019, and the refresher on July 27, 2020.</div><!--end:1625592115960--><><!--begin:1625592184695--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592184_cv>:&nbsp;</b></span>My question is whether it needs to always be completed within the next twelve months or if it is once in each calendar year. It seems that me that it is the former, but I am not sure.</div><!--end:1625592184695--><><!--begin:1625592194418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592194_co>:&nbsp;</b></span>HAZWOPER Refreshers are required annually to stay certified.  I see you completed your 40-Hour in 08/2019 and completed your first refresher at the end of 07/2020.  So your next refresher is coming due the end of this month.  A hands-on portion requirement is only required for the initial 40 or 24 Hour certification not the annual 8-Hour Refreshers.  </div><!--end:1625592194418--><><!--begin:1625592230166--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592230_cv>:&nbsp;</b></span>So, it would lapse after July 27, 2021, or is it just the end of the month?</div><!--end:1625592230166--><><!--begin:1625592260374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592262_co>:&nbsp;</b></span>You want to keep your recertification date as close to the initial/previous refresher training dates as possible.  </div><!--end:1625592260374--><><!--begin:1625592366289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592366_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625592366289--><><!--begin:1625592441861--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592441_cv>:&nbsp;</b></span>Thank you. So the best case is to complete this year&#39;s refresher on July 27?</div><!--end:1625592441861--><><!--begin:1625592571641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592571_co>:&nbsp;</b></span>Does not have to be the exact date but yes, as close to 07/27/2021 as you can do.</div><!--end:1625592571641--><><!--begin:1625592631509--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592631_cv>:&nbsp;</b></span>Thank you.</div><!--end:1625592631509--><><!--begin:1625592636437--><div class=\'cv\'><span class=\'notranslate\'><b>Gustav Borstad<timestamp_1625592636_cv>:&nbsp;</b></span>Have a great day.</div><!--end:1625592636437--><><!--begin:1625592644740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625592644_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625592644740--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'HAZWOPER Refresher required within the past twelve months, or within the past calendar year? And is dress-out required?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Gustav Borstad!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGustav Borstad:&nbsp;I am well, thank you. How are you&gt;\r\nGustav Borstad:&nbsp;?\r\nTiffany:&nbsp;I am good thank you\r\nGustav Borstad:&nbsp;I completed the 40-hour HAZWOPER on August 1, 2019, and the refresher on July 27, 2020.\r\nGustav Borstad:&nbsp;My question is whether it needs to always be completed within the next twelve months or if it is once in each calendar year. It seems that me that it is the former, but I am not sure.\r\nTiffany:&nbsp;HAZWOPER Refreshers are required annually to stay certified.  I see you completed your 40-Hour in 08/2019 and completed your first refresher at the end of 07/2020.  So your next refresher is coming due the end of this month.  A hands-on portion requirement is only required for the initial 40 or 24 Hour certification not the annual 8-Hour Refreshers.  \r\nGustav Borstad:&nbsp;So, it would lapse after July 27, 2021, or is it just the end of the month?\r\nTiffany:&nbsp;You want to keep your recertification date as close to the initial/previous refresher training dates as possible.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nGustav Borstad:&nbsp;Thank you. So the best case is to complete this year&#39;s refresher on July 27?\r\nTiffany:&nbsp;Does not have to be the exact date but yes, as close to 07/27/2021 as you can do.\r\nGustav Borstad:&nbsp;Thank you.\r\nGustav Borstad:&nbsp;Have a great day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('250305998kc', 1625667488, 1625668218, 2, 23, 0, 5, 0, 0, 0, 0, 4938, 0, 0, 0, 0, 'Garett Smith', 'garetts@my-lei.com', '97.91.7.69', '78b69e0be4cfa4897c694bf53b670fae', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Lakeshore Environmental, Inc-cus-', 'Hello, I would like to reschedule my 40 hour, instructor led HAZWOPER course that was cancelled recently.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I would like to reschedule my 40 hour, instructor led HAZWOPER course that was cancelled recently.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625667491395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667491_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garett Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625667491395--><><!--begin:1625667515324--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625667515_cv>:&nbsp;</b></span>Hi Tiffany! I am doing well, thank you for asking</div><!--end:1625667515324--><><!--begin:1625667567933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667567_co>:&nbsp;</b></span>Yes the Detroit, MI class was cancelled that you were originally registered for.  </div><!--end:1625667567933--><><!--begin:1625667591768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667591_co>:&nbsp;</b></span>Which class date and location would you like to be rescheduled into?</div><!--end:1625667591768--><><!--begin:1625667680167--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625667680_cv>:&nbsp;</b></span>Are there any classes in Michigan that currently have enough people signed up? I am wondering if there is a more populated class and location </div><!--end:1625667680167--><><!--begin:1625667740105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667740_co>:&nbsp;</b></span>No future Michigan classes are confirmed at this time.</div><!--end:1625667740105--><><!--begin:1625667819683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667819_co>:&nbsp;</b></span>Each class varies on registrations received.  </div><!--end:1625667819683--><><!--begin:1625667837676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667837_co>:&nbsp;</b></span>The next class scheduled in Lansing, MI currently has 1 interested student. </div><!--end:1625667837676--><><!--begin:1625667900188--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625667900_cv>:&nbsp;</b></span>Thank you for checking. Regarding the reschedule I would like to join the 40 hour instructor led HAZWOPER course in Lansing, MI on August 17-20. Unfortunately the next class in Lansing does not work with my work schedule</div><!--end:1625667900188--><><!--begin:1625667907556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667907_co>:&nbsp;</b></span>The next class in Detroit, MI for the beginning of August also has 1 student registered but that one is a bit farther out giving us more time to receive more interest/registrations.  </div><!--end:1625667907556--><><!--begin:1625667936317--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625667936_cv>:&nbsp;</b></span>What is the minimum amount of students to hold a class?</div><!--end:1625667936317--><><!--begin:1625667993013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625667992_co>:&nbsp;</b></span>I do not have an exact number as our President and the logistics department makes those decisions.  </div><!--end:1625667993013--><><!--begin:1625668014073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625668013_co>:&nbsp;</b></span>But I would say about 5 students usually.</div><!--end:1625668014073--><><!--begin:1625668039200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625668039_co>:&nbsp;</b></span>I can get you rescheduled into the Lansing, MI class scheduled for August 17-20th if that is how you would like to proceed.  </div><!--end:1625668039200--><><!--begin:1625668069692--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625668069_cv>:&nbsp;</b></span>Yes lets still go with the Lansing MI class for August 17-20th</div><!--end:1625668069692--><><!--begin:1625668109621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625668109_co>:&nbsp;</b></span>I will get this taken care of for you and send out an updated email with class details.  </div><!--end:1625668109621--><><!--begin:1625668121497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625668121_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1625668121497--><><!--begin:1625668195043--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1625668195_cv>:&nbsp;</b></span>I believe that is everything. Thank you for the help:)</div><!--end:1625668195043--><><!--begin:1625668212286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625668212_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1625668212286--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I would like to reschedule my 40 hour, instructor led HAZWOPER course that was cancelled recently.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Garett Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarett Smith:&nbsp;Hi Tiffany! I am doing well, thank you for asking\r\nTiffany:&nbsp;Yes the Detroit, MI class was cancelled that you were originally registered for.  \r\nTiffany:&nbsp;Which class date and location would you like to be rescheduled into?\r\nGarett Smith:&nbsp;Are there any classes in Michigan that currently have enough people signed up? I am wondering if there is a more populated class and location \r\nTiffany:&nbsp;No future Michigan classes are confirmed at this time.\r\nTiffany:&nbsp;Each class varies on registrations received.  \r\nTiffany:&nbsp;The next class scheduled in Lansing, MI currently has 1 interested student. \r\nGarett Smith:&nbsp;Thank you for checking. Regarding the reschedule I would like to join the 40 hour instructor led HAZWOPER course in Lansing, MI on August 17-20. Unfortunately the next class in Lansing does not work with my work schedule\r\nTiffany:&nbsp;The next class in Detroit, MI for the beginning of August also has 1 student registered but that one is a bit farther out giving us more time to receive more interest/registrations.  \r\nGarett Smith:&nbsp;What is the minimum amount of students to hold a class?\r\nTiffany:&nbsp;I do not have an exact number as our President and the logistics department makes those decisions.  \r\nTiffany:&nbsp;But I would say about 5 students usually.\r\nTiffany:&nbsp;I can get you rescheduled into the Lansing, MI class scheduled for August 17-20th if that is how you would like to proceed.  \r\nGarett Smith:&nbsp;Yes lets still go with the Lansing MI class for August 17-20th\r\nTiffany:&nbsp;I will get this taken care of for you and send out an updated email with class details.  \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nGarett Smith:&nbsp;I believe that is everything. Thank you for the help:)\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2503153456a', 1625676834, 1625677297, 2, 23, 0, 3, 0, 0, 0, 0, 2740, 0, 0, 0, 0, 'John Waechter', 'john.waechter@aptim.com', '23.246.82.234', '82080c79fa627358ff59d5e83af6b232', 'Select Area of Inquiry:-_-Other-cus-Company-_-APTIM-cus-', 'For the 40 hour HAZWOPER course, what is the closest location to Brooklyn, NY for the 8 hour classroom portion?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 hour HAZWOPER course, what is the closest location to Brooklyn, NY for the 8 hour classroom portion?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625676839317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625676839_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Waechter</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625676839317--><><!--begin:1625676960243--><div class=\'cv\'><span class=\'notranslate\'><b>John Waechter<timestamp_1625676960_cv>:&nbsp;</b></span>I am well and you?</div><!--end:1625676960243--><><!--begin:1625677028743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677028_co>:&nbsp;</b></span>I am good thank you</div><!--end:1625677028743--><><!--begin:1625677044796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677044_co>:&nbsp;</b></span>We have a Nyack, NY location</div><!--end:1625677044796--><><!--begin:1625677081907--><div class=\'cv\'><span class=\'notranslate\'><b>John Waechter<timestamp_1625677082_cv>:&nbsp;</b></span>OK, nothing in Brooklyn or Manhattan?</div><!--end:1625677081907--><><!--begin:1625677098752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677098_co>:&nbsp;</b></span>No Nyack is our only New York location</div><!--end:1625677098752--><><!--begin:1625677136244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677136_co>:&nbsp;</b></span>I will send you an email with a link to the schedule as well as directions on how to register for the hands-on portion of the online 40-Hour HAZWOPER course.  </div><!--end:1625677136244--><><!--begin:1625677157046--><div class=\'cv\'><span class=\'notranslate\'><b>John Waechter<timestamp_1625677157_cv>:&nbsp;</b></span>OK, that would be good.  Thank you!</div><!--end:1625677157046--><><!--begin:1625677181662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677181_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1625677181662--><><!--begin:1625677284156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625677284_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625677284156--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'For the 40 hour HAZWOPER course, what is the closest location to Brooklyn, NY for the 8 hour classroom portion?\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Waechter!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Waechter:&nbsp;I am well and you?\r\nTiffany:&nbsp;I am good thank you\r\nTiffany:&nbsp;We have a Nyack, NY location\r\nJohn Waechter:&nbsp;OK, nothing in Brooklyn or Manhattan?\r\nTiffany:&nbsp;No Nyack is our only New York location\r\nTiffany:&nbsp;I will send you an email with a link to the schedule as well as directions on how to register for the hands-on portion of the online 40-Hour HAZWOPER course.  \r\nJohn Waechter:&nbsp;OK, that would be good.  Thank you!\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('250409475xr', 1625770940, 1625771184, 2, 23, 0, 4, 0, 0, 0, 0, 2330, 0, 0, 0, 0, 'Jimmy Gibson', 'jimmy.gibson@freese.com', '97.75.108.6', '418d3cae96da8a7c1d31c24b7b07f41c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Freese and Nichols, Inc.-cus-', 'I need to get a 30 day extension on my course', '<div class=\'ca\'><div class=\'info_box\'><i>I need to get a 30 day extension on my course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625770952218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625770952_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jimmy Gibson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625770952218--><><!--begin:1625770974491--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy Gibson<timestamp_1625770974_cv>:&nbsp;</b></span>good</div><!--end:1625770974491--><><!--begin:1625771070645--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy Gibson<timestamp_1625771070_cv>:&nbsp;</b></span>are you the correct department to contact to get a 30 day extension on this course?</div><!--end:1625771070645--><><!--begin:1625771083622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625771083_co>:&nbsp;</b></span>It looks like your employer put the due date as 07/15/2021 but your course will still be active until the 90 days are over which is listed  your end date.  Your expiration/end date is listed as 10/16/2021.  So you should be good to complete the training within the next month.</div><!--end:1625771083622--><><!--begin:1625771119041--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy Gibson<timestamp_1625771119_cv>:&nbsp;</b></span>ok, great that is what I needed.</div><!--end:1625771119041--><><!--begin:1625771127602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625771127_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625771127602--><><!--begin:1625771184713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625771184_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625771184713--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I need to get a 30 day extension on my course\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jimmy Gibson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJimmy Gibson:&nbsp;good\r\nJimmy Gibson:&nbsp;are you the correct department to contact to get a 30 day extension on this course?\r\nTiffany:&nbsp;It looks like your employer put the due date as 07/15/2021 but your course will still be active until the 90 days are over which is listed  your end date.  Your expiration/end date is listed as 10/16/2021.  So you should be good to complete the training within the next month.\r\nJimmy Gibson:&nbsp;ok, great that is what I needed.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('250478878w4', 1625840350, 1625841182, 2, 23, 0, 3, 0, 0, 0, 0, 2863, 0, 0, 0, 0, 'Leah Nelson', 'nelsonleahirene@gmail.com', '70.88.224.29', 'e6777d4c1ad7537fd6e7c16b7740edbc', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SSPA-cus-', 'Is it possible to get a copy of my 40 hr certificate?  I completed the training with you in December 2015.  Thank you in advance.', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible to get a copy of my 40 hr certificate?  I completed the training with you in December 2015.  Thank you in advance.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625840351651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840351_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leah Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625840351651--><><!--begin:1625840361322--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Nelson<timestamp_1625840361_cv>:&nbsp;</b></span>I&#39;m great, how are you&gt;</div><!--end:1625840361322--><><!--begin:1625840370707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840370_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1625840370707--><><!--begin:1625840374671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840374_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1625840374671--><><!--begin:1625841018929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625841018_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1625841018929--><><!--begin:1625841172222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625841172_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1625841172222--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is it possible to get a copy of my 40 hr certificate?  I completed the training with you in December 2015.  Thank you in advance.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Leah Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeah Nelson:&nbsp;I&#39;m great, how are you&gt;\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('250479390u9', 1625840879, 1625841159, 2, 23, 0, 6, 0, 0, 0, 0, 1960, 0, 0, 0, 0, 'Danielle Wilder', 'dwilder1519@charter.net', '24.211.156.84', '238a6e83afc9550a888d78351ed74230', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-US Ecology-cus-', 'My employer will be registering me for the 40hour HAZWOPER training in Raleigh, NC 7/20-7/23.  Is it possible to get a pdf manual for the class prior to the start date?  Thank you for your help.', '<div class=\'ca\'><div class=\'info_box\'><i>My employer will be registering me for the 40hour HAZWOPER training in Raleigh, NC 7/20-7/23.  Is it possible to get a pdf manual for the class prior to the start date?  Thank you for your help.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1625840883922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840883_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Danielle Wilder</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1625840883922--><><!--begin:1625840909910--><div class=\'cv\'><span class=\'notranslate\'><b>Danielle Wilder<timestamp_1625840908_cv>:&nbsp;</b></span>Doing well.  Thank you.</div><!--end:1625840909910--><><!--begin:1625840963797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840963_co>:&nbsp;</b></span>We do pass out the hard copy of the manuals at class and do not have PDF copies available.  </div><!--end:1625840963797--><><!--begin:1625840991832--><div class=\'cv\'><span class=\'notranslate\'><b>Danielle Wilder<timestamp_1625840990_cv>:&nbsp;</b></span>okay, thank you for your help.  Have a great day.</div><!--end:1625840991832--><><!--begin:1625840999352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625840999_co>:&nbsp;</b></span>You as well!</div><!--end:1625840999352--><><!--begin:1625841039897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1625841039_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1625841039897--><><!--begin:1625841133738--><div class=\'cv\'><span class=\'notranslate\'><b>Danielle Wilder<timestamp_1625841132_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1625841133738--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My employer will be registering me for the 40hour HAZWOPER training in Raleigh, NC 7/20-7/23.  Is it possible to get a pdf manual for the class prior to the start date?  Thank you for your help.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Danielle Wilder!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDanielle Wilder:&nbsp;Doing well.  Thank you.\r\nTiffany:&nbsp;We do pass out the hard copy of the manuals at class and do not have PDF copies available.  \r\nDanielle Wilder:&nbsp;okay, thank you for your help.  Have a great day.\r\nTiffany:&nbsp;You as well!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDanielle Wilder:&nbsp;No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('250760051py', 1626121528, 1626121836, 2, 23, 0, 7, 0, 0, 5, 0, 2897, 0, 0, 0, 0, 'Steven Papatrefon', 'mailboxforme19@gmail.com', '45.131.195.37', 'f7b894595576216784c68c5355810ad3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-HL Petroleum Co., Inc.-cus-', 'Has my certificate of completion been mailed yet?  I completed the 8 hr osha refresher course on June 30th.', '<div class=\'ca\'><div class=\'info_box\'><i>Has my certificate of completion been mailed yet?  I completed the 8 hr osha refresher course on June 30th.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626121532949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121532_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steven Papatrefon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626121532949--><><!--begin:1626121544006--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Papatrefon<timestamp_1626121543_cv>:&nbsp;</b></span>Hi.  doing good</div><!--end:1626121544006--><><!--begin:1626121558518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121557_co>:&nbsp;</b></span>One moment please while I look you up.</div><!--end:1626121558518--><><!--begin:1626121639988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121639_co>:&nbsp;</b></span>I see you completed the course on 06/30/2021.  </div><!--end:1626121639988--><><!--begin:1626121649654--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Papatrefon<timestamp_1626121648_cv>:&nbsp;</b></span>yes</div><!--end:1626121649654--><><!--begin:1626121689095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121688_co>:&nbsp;</b></span>It looks like there was an error with getting your certificate sent via US Mail upon completion so I have set it to be mailed with our next batch.  Due to our internal error I can offer you a PDF copy at no fee this one time.</div><!--end:1626121689095--><><!--begin:1626121726194--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Papatrefon<timestamp_1626121725_cv>:&nbsp;</b></span>yes please.  i need it asap for a license renewal.  thanks.</div><!--end:1626121726194--><><!--begin:1626121741318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121740_co>:&nbsp;</b></span>I will send it right away to <a href=\'mailto:mailboxforme19@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mailboxforme19@gmail.com</a></div><!--end:1626121741318--><><!--begin:1626121752584--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Papatrefon<timestamp_1626121751_cv>:&nbsp;</b></span>correct</div><!--end:1626121752584--><><!--begin:1626121792152--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626121791_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626121792152--><><!--begin:1626121818046--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Papatrefon<timestamp_1626121817_cv>:&nbsp;</b></span>received.  thank you.  have a great day</div><!--end:1626121818046--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Has my certificate of completion been mailed yet?  I completed the 8 hr osha refresher course on June 30th.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Steven Papatrefon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteven Papatrefon:&nbsp;Hi.  doing good\r\nTiffany:&nbsp;One moment please while I look you up.\r\nTiffany:&nbsp;I see you completed the course on 06/30/2021.  \r\nSteven Papatrefon:&nbsp;yes\r\nTiffany:&nbsp;It looks like there was an error with getting your certificate sent via US Mail upon completion so I have set it to be mailed with our next batch.  Due to our internal error I can offer you a PDF copy at no fee this one time.\r\nSteven Papatrefon:&nbsp;yes please.  i need it asap for a license renewal.  thanks.\r\nTiffany:&nbsp;I will send it right away to mailto:mailboxforme19@gmail.com\r\nSteven Papatrefon:&nbsp;correct\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSteven Papatrefon:&nbsp;received.  thank you.  have a great day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2507615697n', 1626123041, 1626123472, 2, 23, 0, 4, 0, 0, 5, 0, 3292, 0, 0, 0, 0, 'Kititke Johnson Cook', 'kititke.cook@anteagroup.us', '68.201.64.111', '472b4999076ae3557715fc50f1b055ee', 'Select Area of Inquiry:-_-Other-cus-Company-_-Antea Group-cus-', 'I have an employee who started their 40-hour HazWOpER class with you all and has a certificate to complete the hands on portion.  How do we go about getting her signed up for the hands-on portion?', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee who started their 40-hour HazWOpER class with you all and has a certificate to complete the hands on portion.  How do we go about getting her signed up for the hands-on portion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626123045765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123045_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kititke Johnson Cook</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626123045765--><><!--begin:1626123059123--><div class=\'cv\'><span class=\'notranslate\'><b>Kititke Johnson Cook<timestamp_1626123058_cv>:&nbsp;</b></span>Fine.  How are you?</div><!--end:1626123059123--><><!--begin:1626123155130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123154_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1626123155130--><><!--begin:1626123256568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123256_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1626123256568--><><!--begin:1626123283867--><div class=\'cv\'><span class=\'notranslate\'><b>Kititke Johnson Cook<timestamp_1626123283_cv>:&nbsp;</b></span>thanks  :-) </div><!--end:1626123283867--><><!--begin:1626123314338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123313_co>:&nbsp;</b></span>I will send you an email with a link to the schedule so you also have my contact info as needed.  </div><!--end:1626123314338--><><!--begin:1626123326202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123325_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626123326202--><><!--begin:1626123424409--><div class=\'cv\'><span class=\'notranslate\'><b>Kititke Johnson Cook<timestamp_1626123424_cv>:&nbsp;</b></span>got the email, that is all i needed.  thanks very much</div><!--end:1626123424409--><><!--begin:1626123430653--><div class=\'cv\'><span class=\'notranslate\'><b>Kititke Johnson Cook<timestamp_1626123430_cv>:&nbsp;</b></span>:)</div><!--end:1626123430653--><><!--begin:1626123444245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626123448_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1626123444245--><><!--begin:1626123470228--><div class=\'cv\'><span class=\'notranslate\'><b>Kititke Johnson Cook<timestamp_1626123469_cv>:&nbsp;</b></span>you also</div><!--end:1626123470228--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have an employee who started their 40-hour HazWOpER class with you all and has a certificate to complete the hands on portion.  How do we go about getting her signed up for the hands-on portion?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kititke Johnson Cook!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKititke Johnson Cook:&nbsp;Fine.  How are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nKititke Johnson Cook:&nbsp;thanks  :-) \r\nTiffany:&nbsp;I will send you an email with a link to the schedule so you also have my contact info as needed.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKititke Johnson Cook:&nbsp;got the email, that is all i needed.  thanks very much\r\nKititke Johnson Cook:&nbsp;:)\r\nTiffany:&nbsp;Have a wonderful day!\r\nKititke Johnson Cook:&nbsp;you also\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('25076439537', 1626125868, 1626126324, 2, 23, 0, 5, 0, 0, 0, 0, 4010, 0, 0, 0, 0, 'Dawn Schock', 'dschock@brwncald.com', '137.83.223.202', '46c8924bcf6bbc82dda3bc301c5943b9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Brown and Caldwell-cus-', 'Do you offer hybrid learning for 40-hour HAZWOPER training? I\'m browsing your site, and I can\'t seem to find it. ', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer hybrid learning for 40-hour HAZWOPER training? I\'m browsing your site, and I can\'t seem to find it. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626125871645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626125871_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dawn Schock</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626125871645--><><!--begin:1626125881959--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn Schock<timestamp_1626125881_cv>:&nbsp;</b></span>Great! how are you?</div><!--end:1626125881959--><><!--begin:1626125924582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626125924_co>:&nbsp;</b></span>We have two options</div><!--end:1626125924582--><><!--begin:1626125925392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626125924_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1626125925392--><><!--begin:1626125931862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626125931_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1626125931862--><><!--begin:1626125942454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626125941_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1626125942454--><><!--begin:1626126138124--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn Schock<timestamp_1626126137_cv>:&nbsp;</b></span>OK, thank you! I found it just as you were sending it to me. </div><!--end:1626126138124--><><!--begin:1626126155101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626126154_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626126155101--><><!--begin:1626126179435--><div class=\'cv\'><span class=\'notranslate\'><b>Dawn Schock<timestamp_1626126179_cv>:&nbsp;</b></span>No thank you!</div><!--end:1626126179435--><><!--begin:1626126189504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626126189_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1626126189504--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you offer hybrid learning for 40-hour HAZWOPER training? I\'m browsing your site, and I can\'t seem to find it. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Dawn Schock!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDawn Schock:&nbsp;Great! how are you?\r\nTiffany:&nbsp;We have two options\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nDawn Schock:&nbsp;OK, thank you! I found it just as you were sending it to me. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDawn Schock:&nbsp;No thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('25092063575', 1626282112, 1626282624, 2, 23, 0, 9, 0, 0, 0, 0, 3659, 0, 0, 0, 0, 'Michael Olsen', 'mikeo@ramcompany.com', '209.33.201.27', 'a357dc9b2ae43fc2ad41fe18a8a9aa07', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-RAM AS&D-cus-', 'Is the training I signed up for being held in the Double Tree Hotel? If so, do they offer a discount if I stay there during the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the training I signed up for being held in the Double Tree Hotel? If so, do they offer a discount if I stay there during the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626282117309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282116_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Olsen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626282117309--><><!--begin:1626282139383--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282139_cv>:&nbsp;</b></span>I&#39;m doing well, how are you?</div><!--end:1626282139383--><><!--begin:1626282173411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282172_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1626282173411--><><!--begin:1626282189145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282188_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1626282189145--><><!--begin:1626282194508--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282194_cv>:&nbsp;</b></span>k</div><!--end:1626282194508--><><!--begin:1626282266643--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282266_cv>:&nbsp;</b></span>ORDER #13445 </div><!--end:1626282266643--><><!--begin:1626282298846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282298_co>:&nbsp;</b></span>Okay yes I see it is scheduled to be held at the Doubletree by Hilton Las Vegas Airport</div><!--end:1626282298846--><><!--begin:1626282365174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282364_co>:&nbsp;</b></span>I do not show they have given the option to us for any discount to stay at the hotel but you can always reach out to the hotel and see if they will provide you the discount.  </div><!--end:1626282365174--><><!--begin:1626282366295--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282365_co>:&nbsp;</b></span><a href=\'tel:7029484000\' target=\'_blank\' rel=\'noopener noreferrer\'>702-948-4000</a></div><!--end:1626282366295--><><!--begin:1626282377520--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282377_cv>:&nbsp;</b></span>Sounds great. Thank you</div><!--end:1626282377520--><><!--begin:1626282445420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282444_co>:&nbsp;</b></span>We are processing your registration now so you will receive the confirmation email shortly.  Is there anything else I can assist you with today?</div><!--end:1626282445420--><><!--begin:1626282455135--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282455_cv>:&nbsp;</b></span>Not at this time</div><!--end:1626282455135--><><!--begin:1626282466921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626282466_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1626282466921--><><!--begin:1626282531948--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Olsen<timestamp_1626282532_cv>:&nbsp;</b></span>Thank you</div><!--end:1626282531948--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the training I signed up for being held in the Double Tree Hotel? If so, do they offer a discount if I stay there during the course?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michael Olsen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Olsen:&nbsp;I&#39;m doing well, how are you?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;One moment please while I look you up\r\nMichael Olsen:&nbsp;k\r\nMichael Olsen:&nbsp;ORDER #13445 \r\nTiffany:&nbsp;Okay yes I see it is scheduled to be held at the Doubletree by Hilton Las Vegas Airport\r\nTiffany:&nbsp;I do not show they have given the option to us for any discount to stay at the hotel but you can always reach out to the hotel and see if they will provide you the discount.  \r\nTiffany:&nbsp;tel:7029484000\r\nMichael Olsen:&nbsp;Sounds great. Thank you\r\nTiffany:&nbsp;We are processing your registration now so you will receive the confirmation email shortly.  Is there anything else I can assist you with today?\r\nMichael Olsen:&nbsp;Not at this time\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMichael Olsen:&nbsp;Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('250927815vy', 1626289288, 1626289522, 2, 23, 0, 6, 0, 0, 0, 0, 4347, 0, 0, 0, 0, 'Jen', 'jen.garner@aecom.com', '97.113.86.77', 'dd2556ce34ee2b5ce4707b08b7cb9411', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Hi there.  I need to complete my 8-hour HAZWOPER refresher this week for fieldwork that I\'ll be performing starting on Monday, July 19.  Is this course a \"push play\" course or are there scheduled webinar events?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there.  I need to complete my 8-hour HAZWOPER refresher this week for fieldwork that I\'ll be performing starting on Monday, July 19.  Is this course a \"push play\" course or are there scheduled webinar events?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626289293920--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289293_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626289293920--><><!--begin:1626289300302--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289300_cv>:&nbsp;</b></span>Good, thanks!</div><!--end:1626289300302--><><!--begin:1626289341335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289340_co>:&nbsp;</b></span>Our online course is at your own pace.  You can complete that in a straight 8 hour setting if you would like to.  </div><!--end:1626289341335--><><!--begin:1626289346967--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289346_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher</a></div><!--end:1626289346967--><><!--begin:1626289353701--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289354_cv>:&nbsp;</b></span>That&#39;s fantastic!  </div><!--end:1626289353701--><><!--begin:1626289370080--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289370_cv>:&nbsp;</b></span>And will the certificate be issued at completion of the course?</div><!--end:1626289370080--><><!--begin:1626289391512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289390_co>:&nbsp;</b></span>We do have webinar type classes called VILT&#39;s (Virtual Instructor Led Training) but our next HAZWOPER one is scheduled for 08/03/2021</div><!--end:1626289391512--><><!--begin:1626289413343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289412_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br></div><!--end:1626289413343--><><!--begin:1626289421994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289421_co>:&nbsp;</b></span>We can expedite a PDF copy if needed.</div><!--end:1626289421994--><><!--begin:1626289439464--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289439_cv>:&nbsp;</b></span>Unfortunately, I need to complete my refresher before July 19.  I don&#39;t need the webinar.</div><!--end:1626289439464--><><!--begin:1626289444272--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289444_cv>:&nbsp;</b></span>Does that make sense?</div><!--end:1626289444272--><><!--begin:1626289470839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289470_co>:&nbsp;</b></span>Yes the online course would be your best bet then.</div><!--end:1626289470839--><><!--begin:1626289484952--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289485_cv>:&nbsp;</b></span>Perfect.  I&#39;ll register now.  Thank you!</div><!--end:1626289484952--><><!--begin:1626289504091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289503_co>:&nbsp;</b></span>Wonderful! Is there anything else I can assist you with?</div><!--end:1626289504091--><><!--begin:1626289512215--><div class=\'cv\'><span class=\'notranslate\'><b>Jen<timestamp_1626289512_cv>:&nbsp;</b></span>Not today.  Thanks!</div><!--end:1626289512215--><><!--begin:1626289518308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626289517_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1626289518308--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there.  I need to complete my 8-hour HAZWOPER refresher this week for fieldwork that I\'ll be performing starting on Monday, July 19.  Is this course a \"push play\" course or are there scheduled webinar events?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJen:&nbsp;Good, thanks!\r\nTiffany:&nbsp;Our online course is at your own pace.  You can complete that in a straight 8 hour setting if you would like to.  \r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/8-hour-osha-hazwoper-annual-refresher\r\nJen:&nbsp;That&#39;s fantastic!  \r\nJen:&nbsp;And will the certificate be issued at completion of the course?\r\nTiffany:&nbsp;We do have webinar type classes called VILT&#39;s (Virtual Instructor Led Training) but our next HAZWOPER one is scheduled for 08/03/2021\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nTiffany:&nbsp;We can expedite a PDF copy if needed.\r\nJen:&nbsp;Unfortunately, I need to complete my refresher before July 19.  I don&#39;t need the webinar.\r\nJen:&nbsp;Does that make sense?\r\nTiffany:&nbsp;Yes the online course would be your best bet then.\r\nJen:&nbsp;Perfect.  I&#39;ll register now.  Thank you!\r\nTiffany:&nbsp;Wonderful! Is there anything else I can assist you with?\r\nJen:&nbsp;Not today.  Thanks!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('251016297y8', 1626377778, 1626379209, 2, 23, 0, 13, 0, 0, 5, 0, 6883, 0, 0, 0, 0, 'Madison Smith', 'madison.smith@arcadis.com', '74.221.178.230', '0f20f1f1636d3068c990eab2b839f002', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis, Inc.-cus-', 'Are the sessions for the 40-hr Initial Site Worker trainings in-person or online? ', '<div class=\'ca\'><div class=\'info_box\'><i>Are the sessions for the 40-hr Initial Site Worker trainings in-person or online? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626377781697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626377780_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Madison Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626377781697--><><!--begin:1626377795389--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626377794_cv>:&nbsp;</b></span>Good thank you!</div><!--end:1626377795389--><><!--begin:1626377819157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626377818_co>:&nbsp;</b></span>We have the full seminar class that is 4/10 hour days and then we have the online options which include a 1 day hands-on class requirement per OSHA regulations.  </div><!--end:1626377819157--><><!--begin:1626377841795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626377840_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1626377841795--><><!--begin:1626377868660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626377867_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1626377868660--><><!--begin:1626377876148--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626377875_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1626377876148--><><!--begin:1626378101659--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378101_cv>:&nbsp;</b></span>What is the difference between the 2nd and 3rd links? </div><!--end:1626378101659--><><!--begin:1626378111505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626378110_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1626378111505--><><!--begin:1626378250538--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378249_cv>:&nbsp;</b></span>For the standard version, do the 32hrs need to be completed in the same week as the hands-on 1 day portion? </div><!--end:1626378250538--><><!--begin:1626378330147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626378329_co>:&nbsp;</b></span>No they just need to be completed prior to being able to register.</div><!--end:1626378330147--><><!--begin:1626378359578--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378358_cv>:&nbsp;</b></span>Got it. Where can I find a schedule of the 1-day hands-on locations/times?</div><!--end:1626378359578--><><!--begin:1626378398362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626378397_co>:&nbsp;</b></span>The last day of the seminar classes are when we hold the hands-on classes.  </div><!--end:1626378398362--><><!--begin:1626378436641--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378435_cv>:&nbsp;</b></span>So the 32hrs online for the Standard version are live, synchronous, and online?</div><!--end:1626378436641--><><!--begin:1626378554493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626378553_co>:&nbsp;</b></span>The 32 hours are all online.  Training is in the format of videos, slides, reading, and mini quizzes.  You can log in and out at your convenience to get the online portion completed.   </div><!--end:1626378554493--><><!--begin:1626378659214--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378658_cv>:&nbsp;</b></span>Once the 32hrs online are complete, I could schedule the hands-on day? </div><!--end:1626378659214--><><!--begin:1626378684923--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626378684_cv>:&nbsp;</b></span>Or, for the Hybrid version, complete 40hrs online and then schedule the 1-day hands-on any time in the following 6 months</div><!--end:1626378684923--><><!--begin:1626378794285--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626378793_co>:&nbsp;</b></span>We start taking registrations for the hands-on students (either version of the online training) the Monday the week of the class they are interested in.  So if you have completed the online portion and would like to attend one of next Fridays classes on 07/23/2021, you would call or email in to be registered on Monday 07/19/2021.</div><!--end:1626378794285--><><!--begin:1626379082319--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626379081_cv>:&nbsp;</b></span>Okay great, thank you!</div><!--end:1626379082319--><><!--begin:1626379113071--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626379112_cv>:&nbsp;</b></span>And the hands-on classes are at any of the locations listed?</div><!--end:1626379113071--><><!--begin:1626379164182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626379163_co>:&nbsp;</b></span>Yes all classes are scheduled/pending confirmation based on having enough interest/registrations in the class.</div><!--end:1626379164182--><><!--begin:1626379206878--><div class=\'cv\'><span class=\'notranslate\'><b>Madison Smith<timestamp_1626379206_cv>:&nbsp;</b></span>I think that covers all of my questions. thank you!</div><!--end:1626379206878--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are the sessions for the 40-hr Initial Site Worker trainings in-person or online? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Madison Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMadison Smith:&nbsp;Good thank you!\r\nTiffany:&nbsp;We have the full seminar class that is 4/10 hour days and then we have the online options which include a 1 day hands-on class requirement per OSHA regulations.  \r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nMadison Smith:&nbsp;What is the difference between the 2nd and 3rd links? \r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nMadison Smith:&nbsp;For the standard version, do the 32hrs need to be completed in the same week as the hands-on 1 day portion? \r\nTiffany:&nbsp;No they just need to be completed prior to being able to register.\r\nMadison Smith:&nbsp;Got it. Where can I find a schedule of the 1-day hands-on locations/times?\r\nTiffany:&nbsp;The last day of the seminar classes are when we hold the hands-on classes.  \r\nMadison Smith:&nbsp;So the 32hrs online for the Standard version are live, synchronous, and online?\r\nTiffany:&nbsp;The 32 hours are all online.  Training is in the format of videos, slides, reading, and mini quizzes.  You can log in and out at your convenience to get the online portion completed.   \r\nMadison Smith:&nbsp;Once the 32hrs online are complete, I could schedule the hands-on day? \r\nMadison Smith:&nbsp;Or, for the Hybrid version, complete 40hrs online and then schedule the 1-day hands-on any time in the following 6 months\r\nTiffany:&nbsp;We start taking registrations for the hands-on students (either version of the online training) the Monday the week of the class they are interested in.  So if you have completed the online portion and would like to attend one of next Fridays classes on 07/23/2021, you would call or email in to be registered on Monday 07/19/2021.\r\nMadison Smith:&nbsp;Okay great, thank you!\r\nMadison Smith:&nbsp;And the hands-on classes are at any of the locations listed?\r\nTiffany:&nbsp;Yes all classes are scheduled/pending confirmation based on having enough interest/registrations in the class.\r\nMadison Smith:&nbsp;I think that covers all of my questions. thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('25109610692', 1626457579, 1626458515, 2, 23, 0, 3, 0, 0, 0, 0, 5688, 0, 0, 0, 0, 'Charles Dahlen', 'chdahlen@yahoo.com', '50.76.44.253', 'a44edfaac0315c716554d2242d4c9a12', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Clean harbors-cus-', 'I am hoping to get a copy of my Osha 40 Cert ', '<div class=\'ca\'><div class=\'info_box\'><i>I am hoping to get a copy of my Osha 40 Cert </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626457584195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457583_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Charles Dahlen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626457584195--><><!--begin:1626457624402--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626457624_cv>:&nbsp;</b></span>I&#39;m doing well, thanks. How are you?&gt;</div><!--end:1626457624402--><><!--begin:1626457625876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457625_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1626457625876--><><!--begin:1626457635115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457634_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1626457635115--><><!--begin:1626457687361--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626457687_cv>:&nbsp;</b></span>I never received a copy after completing the course. I am still with my sponsoring employer</div><!--end:1626457687361--><><!--begin:1626457764250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457763_co>:&nbsp;</b></span>Your original certificate was mailed on 05/24/2021</div><!--end:1626457764250--><><!--begin:1626457774957--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626457774_cv>:&nbsp;</b></span>to where?</div><!--end:1626457774957--><><!--begin:1626457800563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457800_co>:&nbsp;</b></span>The address it was sent to is: 1010 Commercial Street San Jose, CA 95112-1436 Attention Ashlie Ward</div><!--end:1626457800563--><><!--begin:1626457849613--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626457849_cv>:&nbsp;</b></span>She is no longer with the company and is in a different department from me anyway. Can you send me a copy to the same address? </div><!--end:1626457849613--><><!--begin:1626457923731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626457923_co>:&nbsp;</b></span>Should Michelle Downs take her place as our main point of contact with the San Jose, CA location?</div><!--end:1626457923731--><><!--begin:1626457958657--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626457958_cv>:&nbsp;</b></span>I am not sure since they are a different department and business unit. Same company, but we are ran pretty separate. </div><!--end:1626457958657--><><!--begin:1626458101643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626458101_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br>If Ashlie is no longer with the company I will need to update the point of contact.  I can issue a PDF cert at no fee to the point of contact for you at no fee but there would be a fee to reissue a new hard copy via US Mail.   </div><!--end:1626458101643--><><!--begin:1626458154340--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626458154_cv>:&nbsp;</b></span>A PDF will be fine. Can you not send it to me? </div><!--end:1626458154340--><><!--begin:1626458281187--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626458280_cv>:&nbsp;</b></span>I just checked and you can put Michelle Downs as the point of contact </div><!--end:1626458281187--><><!--begin:1626458413871--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626458413_cv>:&nbsp;</b></span>Hello? </div><!--end:1626458413871--><><!--begin:1626458451720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626458468_co>:&nbsp;</b></span>I did check with Clean Harbors and was told Ashlie can remain as point of contact as she is still with the company but on leave.  I was told Lisa Marichalas receives all certificates addressed to her.  I will send Michelle a PDF copy of your certificate at no fee but you can try checking with Lisa to get the original copy from her if you would like.  </div><!--end:1626458451720--><><!--begin:1626458501547--><div class=\'cv\'><span class=\'notranslate\'><b>Charles Dahlen<timestamp_1626458501_cv>:&nbsp;</b></span>ok thanks</div><!--end:1626458501547--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am hoping to get a copy of my Osha 40 Cert \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Charles Dahlen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCharles Dahlen:&nbsp;I&#39;m doing well, thanks. How are you?&gt;\r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany:&nbsp;I am good thank you!\r\nCharles Dahlen:&nbsp;I never received a copy after completing the course. I am still with my sponsoring employer\r\nTiffany:&nbsp;Your original certificate was mailed on 05/24/2021\r\nCharles Dahlen:&nbsp;to where?\r\nTiffany:&nbsp;The address it was sent to is: 1010 Commercial Street San Jose, CA 95112-1436 Attention Ashlie Ward\r\nCharles Dahlen:&nbsp;She is no longer with the company and is in a different department from me anyway. Can you send me a copy to the same address? \r\nTiffany:&nbsp;Should Michelle Downs take her place as our main point of contact with the San Jose, CA location?\r\nCharles Dahlen:&nbsp;I am not sure since they are a different department and business unit. Same company, but we are ran pretty separate. \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. If Ashlie is no longer with the company I will need to update the point of contact.  I can issue a PDF cert at no fee to the point of contact for you at no fee but there would be a fee to reissue a new hard copy via US Mail.   \r\nCharles Dahlen:&nbsp;A PDF will be fine. Can you not send it to me? \r\nCharles Dahlen:&nbsp;I just checked and you can put Michelle Downs as the point of contact \r\nCharles Dahlen:&nbsp;Hello? \r\nTiffany:&nbsp;I did check with Clean Harbors and was told Ashlie can remain as point of contact as she is still with the company but on leave.  I was told Lisa Marichalas receives all certificates addressed to her.  I will send Michelle a PDF copy of your certificate at no fee but you can try checking with Lisa to get the original copy from her if you would like.  \r\nCharles Dahlen:&nbsp;ok thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('251348260mp', 1626709726, 1626710603, 2, 23, 0, 7, 0, 0, 0, 0, 4858, 0, 0, 0, 0, 'Andy Whitty', 'Andy.Whitty@denvergov.org', '8.42.69.21', 'e0403324ffd2c7f64bcca8dc681afbd8', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-CCoD-cus-', 'Assistance with log in to take OSHA 8 hr refresher', '<div class=\'ca\'><div class=\'info_box\'><i>Assistance with log in to take OSHA 8 hr refresher</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626709739832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626709738_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy Whitty</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626709739832--><><!--begin:1626709821493--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626709836_cv>:&nbsp;</b></span>I am trying to log in to take the OSHA 8 hr refresher. Our admin staff signed me up, and forwarded me an email to proceed with the course. From the email, I linked into a login page for email/password.</div><!--end:1626709821493--><><!--begin:1626709871178--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626709870_co>:&nbsp;</b></span>I do not see you have an account set up yet</div><!--end:1626709871178--><><!--begin:1626709887623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626709886_co>:&nbsp;</b></span>Do you have an order number I can look up?</div><!--end:1626709887623--><><!--begin:1626709904080--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626709903_cv>:&nbsp;</b></span>I put in my work email for login, which the page notes is already on file. I don&#39;t have a password. I clicked &quot;forgot password&quot; and put in my email to request a new one, but it says no email.</div><!--end:1626709904080--><><!--begin:1626709946623--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626709945_cv>:&nbsp;</b></span>Order #13356</div><!--end:1626709946623--><><!--begin:1626709998410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626709997_co>:&nbsp;</b></span>I see the participant already taking the course using that order number is a Keri Whetter</div><!--end:1626709998410--><><!--begin:1626710019253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710018_co>:&nbsp;</b></span>Are you with Sound Equipment?</div><!--end:1626710019253--><><!--begin:1626710095970--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626710095_cv>:&nbsp;</b></span>oops it&#39;s Order # 13396</div><!--end:1626710095970--><><!--begin:1626710119708--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626710119_cv>:&nbsp;</b></span>I&#39;m with the City and County of Denver</div><!--end:1626710119708--><><!--begin:1626710152003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710151_co>:&nbsp;</b></span>I will send you a course invite now.  You will need to create a password after clicking the link.</div><!--end:1626710152003--><><!--begin:1626710168770--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710167_co>:&nbsp;</b></span>It has been sent</div><!--end:1626710168770--><><!--begin:1626710247896--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626710247_cv>:&nbsp;</b></span>Thank you</div><!--end:1626710247896--><><!--begin:1626710259089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710258_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626710259089--><><!--begin:1626710372958--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626710372_cv>:&nbsp;</b></span>I don&#39;t see an email. Did you send it to <a href=\'mailto:andy.whitty@denvergov.org\' target=\'_blank\' rel=\'noopener noreferrer\'>andy.whitty@denvergov.org</a>?</div><!--end:1626710372958--><><!--begin:1626710406240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710417_co>:&nbsp;</b></span>yes it is sent out automatically by the system.</div><!--end:1626710406240--><><!--begin:1626710445051--><div class=\'cv\'><span class=\'notranslate\'><b>Andy Whitty<timestamp_1626710459_cv>:&nbsp;</b></span>Okay it just arrived. Thanks again.</div><!--end:1626710445051--><><!--begin:1626710599819--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710598_co>:&nbsp;</b></span>My pleasure!</div><!--end:1626710599819--><><!--begin:1626710604611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626710603_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1626710604611--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Assistance with log in to take OSHA 8 hr refresher\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andy Whitty!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndy Whitty:&nbsp;I am trying to log in to take the OSHA 8 hr refresher. Our admin staff signed me up, and forwarded me an email to proceed with the course. From the email, I linked into a login page for email/password.\r\nTiffany:&nbsp;I do not see you have an account set up yet\r\nTiffany:&nbsp;Do you have an order number I can look up?\r\nAndy Whitty:&nbsp;I put in my work email for login, which the page notes is already on file. I don&#39;t have a password. I clicked &quot;forgot password&quot; and put in my email to request a new one, but it says no email.\r\nAndy Whitty:&nbsp;Order #13356\r\nTiffany:&nbsp;I see the participant already taking the course using that order number is a Keri Whetter\r\nTiffany:&nbsp;Are you with Sound Equipment?\r\nAndy Whitty:&nbsp;oops it&#39;s Order # 13396\r\nAndy Whitty:&nbsp;I&#39;m with the City and County of Denver\r\nTiffany:&nbsp;I will send you a course invite now.  You will need to create a password after clicking the link.\r\nTiffany:&nbsp;It has been sent\r\nAndy Whitty:&nbsp;Thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndy Whitty:&nbsp;I don&#39;t see an email. Did you send it to mailto:andy.whitty@denvergov.org?\r\nTiffany:&nbsp;yes it is sent out automatically by the system.\r\nAndy Whitty:&nbsp;Okay it just arrived. Thanks again.\r\nTiffany:&nbsp;My pleasure!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('251354060aw', 1626715531, 1626715808, 2, 23, 0, 3, 0, 0, 0, 0, 2681, 0, 0, 0, 0, 'Kim Beatty', 'kimbeatty66@gmail.com', '75.172.34.224', 'b674b827b37195c9db519e80a05075d7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-N/A-cus-', 'I am trying to register for the HAZWOPER40 as an individual with no affiliation with any company. I want to pay for this myself to improve my chances of getting hired in an evironmental geoscientist position.When I try to register for the online hybrid option, it will not let me because it wants me to fill out company information. Is this training not for individuals?  ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register for the HAZWOPER40 as an individual with no affiliation with any company. I want to pay for this myself to improve my chances of getting hired in an evironmental geoscientist position.When I try to register for the online hybrid option, it will not let me because it wants me to fill out company information. Is this training not for individuals?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626715536977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626715536_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim Beatty</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626715536977--><><!--begin:1626715554263--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Beatty<timestamp_1626715553_cv>:&nbsp;</b></span>Im well. You?</div><!--end:1626715554263--><><!--begin:1626715577431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626715576_co>:&nbsp;</b></span>I am good thank you! Please enter None as the company Name and all other information should be your home and personal information.  </div><!--end:1626715577431--><><!--begin:1626715618913--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Beatty<timestamp_1626715618_cv>:&nbsp;</b></span>Oh my gosh ! I will try that...thank you so much.</div><!--end:1626715618913--><><!--begin:1626715633353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626715632_co>:&nbsp;</b></span>My pleasure!</div><!--end:1626715633353--><><!--begin:1626715637021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626715636_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626715637021--><><!--begin:1626715681370--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Beatty<timestamp_1626715680_cv>:&nbsp;</b></span>I think that&#39;s all Tiffany ! Have a great day !!</div><!--end:1626715681370--><><!--begin:1626715807123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626715806_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1626715807123--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to register for the HAZWOPER40 as an individual with no affiliation with any company. I want to pay for this myself to improve my chances of getting hired in an evironmental geoscientist position.When I try to register for the online hybrid option, it will not let me because it wants me to fill out company information. Is this training not for individuals?  \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim Beatty!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKim Beatty:&nbsp;Im well. You?\r\nTiffany:&nbsp;I am good thank you! Please enter None as the company Name and all other information should be your home and personal information.  \r\nKim Beatty:&nbsp;Oh my gosh ! I will try that...thank you so much.\r\nTiffany:&nbsp;My pleasure!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKim Beatty:&nbsp;I think that&#39;s all Tiffany ! Have a great day !!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('251441626h5', 1626803099, 1626803301, 2, 23, 0, 4, 0, 0, 5, 0, 1736, 0, 0, 0, 0, 'Cristy', 'kesselc@gmail.com', '74.82.253.168', '09e1522e6fec95e31109b753592df2d0', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-NA-cus-', 'Hello - wondering for the Denver 8/24-8/27 40 hour HAZWOPER training, what are the hours each day?  I would need to fly in to attend, so checking on a return flight time.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - wondering for the Denver 8/24-8/27 40 hour HAZWOPER training, what are the hours each day?  I would need to fly in to attend, so checking on a return flight time.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626803104246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626803103_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cristy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626803104246--><><!--begin:1626803113671--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy<timestamp_1626803112_cv>:&nbsp;</b></span>I&#39;m good Tiffany, thanks.</div><!--end:1626803113671--><><!--begin:1626803207312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626803206_co>:&nbsp;</b></span>The start time is 8 AM and the class runs approximately 10 hours each day so end time is approximately 6 PM each day.</div><!--end:1626803207312--><><!--begin:1626803242961--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy<timestamp_1626803242_cv>:&nbsp;</b></span>thank you Tiffany - appreciate the help.</div><!--end:1626803242961--><><!--begin:1626803281192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626803280_co>:&nbsp;</b></span>Sure thing! Is there anything else I can assist you with?</div><!--end:1626803281192--><><!--begin:1626803296395--><div class=\'cv\'><span class=\'notranslate\'><b>Cristy<timestamp_1626803295_cv>:&nbsp;</b></span>no, I think that answers my question.  Thank you!</div><!--end:1626803296395--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello - wondering for the Denver 8/24-8/27 40 hour HAZWOPER training, what are the hours each day?  I would need to fly in to attend, so checking on a return flight time.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Cristy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCristy:&nbsp;I&#39;m good Tiffany, thanks.\r\nTiffany:&nbsp;The start time is 8 AM and the class runs approximately 10 hours each day so end time is approximately 6 PM each day.\r\nCristy:&nbsp;thank you Tiffany - appreciate the help.\r\nTiffany:&nbsp;Sure thing! Is there anything else I can assist you with?\r\nCristy:&nbsp;no, I think that answers my question.  Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('251446287jv', 1626807761, 1626808078, 2, 23, 0, 5, 0, 0, 0, 0, 2176, 0, 0, 0, 0, 'Kent Carlson', 'kent.carlson@state.co.us', '24.49.134.56', '8baf0590f782d5370dfb18c4161d649c', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Colorado Department of Public Health and Environment-cus-', 'Hi There CS,\r\n\r\nI finished the requirements for the 40 hour Hazwoper class, including the 8hr in-person dress out class, and final test (88%; 07/02/21). I\'ve been watching for the completion certificate, but have not yet seen it. Can you please confirm that this has been sent to 1931 Wildfire Road, Estes Park, CO 80517?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi There CS,\r\n\r\nI finished the requirements for the 40 hour Hazwoper class, including the 8hr in-person dress out class, and final test (88%; 07/02/21). I\'ve been watching for the completion certificate, but have not yet seen it. Can you please confirm that this has been sent to 1931 Wildfire Road, Estes Park, CO 80517?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626807764464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626807763_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kent Carlson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626807764464--><><!--begin:1626807784848--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1626807787_cv>:&nbsp;</b></span>fine. did you receive my question?</div><!--end:1626807784848--><><!--begin:1626807829757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626807828_co>:&nbsp;</b></span>Yes. Please give me one moment to look you up.</div><!--end:1626807829757--><><!--begin:1626807827817--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1626807830_cv>:&nbsp;</b></span>and Hi Tiffany! Good afternoon.</div><!--end:1626807827817--><><!--begin:1626807956018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626807955_co>:&nbsp;</b></span>Your certificate was sent via US Mail to State of Colorado 4300 Cherry Creek South Drive Denver, CO 80246-1523.</div><!--end:1626807956018--><><!--begin:1626808059018--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1626808061_cv>:&nbsp;</b></span>Thank you. Unfortunately I telework so probably won&#39;t see this for quite some time. Perhaps next time CS could ask where to send the certificate? </div><!--end:1626808059018--><><!--begin:1626808072703--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1626808075_cv>:&nbsp;</b></span><br>Have a great afternoon.</div><!--end:1626808072703--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi There CS,\r\n\r\nI finished the requirements for the 40 hour Hazwoper class, including the 8hr in-person dress out class, and final test (88%; 07/02/21). I\'ve been watching for the completion certificate, but have not yet seen it. Can you please confirm that this has been sent to 1931 Wildfire Road, Estes Park, CO 80517?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kent Carlson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKent Carlson:&nbsp;fine. did you receive my question?\r\nTiffany:&nbsp;Yes. Please give me one moment to look you up.\r\nKent Carlson:&nbsp;and Hi Tiffany! Good afternoon.\r\nTiffany:&nbsp;Your certificate was sent via US Mail to State of Colorado 4300 Cherry Creek South Drive Denver, CO 80246-1523.\r\nKent Carlson:&nbsp;Thank you. Unfortunately I telework so probably won&#39;t see this for quite some time. Perhaps next time CS could ask where to send the certificate? \r\nKent Carlson:&nbsp;Have a great afternoon.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('251617402yq', 1626978896, 1626979240, 2, 23, 0, 6, 0, 0, 0, 0, 2035, 0, 0, 0, 0, 'Nancy', 'nancy.j.smith@nasa.gov', '156.68.153.45', 'fc0bd3841263c438a16bb815560c3a27', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AMENTUM-cus-', 'American Express card was declined. Website says you take Am Ex.  Is there a way to find out why it was declined?  What system do you use?  Sometimes that is an issue.  \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>American Express card was declined. Website says you take Am Ex.  Is there a way to find out why it was declined?  What system do you use?  Sometimes that is an issue.  \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626978898250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626978898_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nancy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626978898250--><><!--begin:1626978949220--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1626978949_cv>:&nbsp;</b></span>I am good. </div><!--end:1626978949220--><><!--begin:1626979116126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626979115_co>:&nbsp;</b></span>Our Shopify system does not show why it is declined. You would have to call your card company or back to find out details.  </div><!--end:1626979116126--><><!--begin:1626979133662--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1626979133_cv>:&nbsp;</b></span>okay, thank you for checking. </div><!--end:1626979133662--><><!--begin:1626979160744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626979160_co>:&nbsp;</b></span>Is there a good number to reach you at if I find out more details or different information?</div><!--end:1626979160744--><><!--begin:1626979220239--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1626979220_cv>:&nbsp;</b></span>I don&#39;t want to keep trying and lock my card up.  Thank you though. </div><!--end:1626979220239--><><!--begin:1626979230397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626979230_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1626979230397--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'American Express card was declined. Website says you take Am Ex.  Is there a way to find out why it was declined?  What system do you use?  Sometimes that is an issue.  \r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Nancy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNancy:&nbsp;I am good. \r\nTiffany:&nbsp;Our Shopify system does not show why it is declined. You would have to call your card company or back to find out details.  \r\nNancy:&nbsp;okay, thank you for checking. \r\nTiffany:&nbsp;Is there a good number to reach you at if I find out more details or different information?\r\nNancy:&nbsp;I don&#39;t want to keep trying and lock my card up.  Thank you though. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('251626149cx', 1626987637, 1626988383, 2, 23, 0, 3, 0, 0, 0, 0, 2741, 0, 0, 0, 0, 'Ryan Bonnette', 'ryan.bonnette@wilhelmsen.com', '50.230.205.138', '2b064137643189fc6648668b2a7b857e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WILHELMSEN SHIPS SERVICE-cus-', 'I have my certificate of completion for IATA dangerous goods transportation, but i was wondering if there is any other certificate or training needed on top of whati have already done. i want to make sure i am certified to pack, ship and sign off on dangerous goods documents', '<div class=\'ca\'><div class=\'info_box\'><i>I have my certificate of completion for IATA dangerous goods transportation, but i was wondering if there is any other certificate or training needed on top of whati have already done. i want to make sure i am certified to pack, ship and sign off on dangerous goods documents</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1626987638974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626987638_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Bonnette</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1626987638974--><><!--begin:1626987662471--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Bonnette<timestamp_1626987680_cv>:&nbsp;</b></span>Hello, im good and you?</div><!--end:1626987662471--><><!--begin:1626987696539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626987696_co>:&nbsp;</b></span>I am doing good thank you</div><!--end:1626987696539--><><!--begin:1626987743754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626987743_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly, either myself or Tracy can call you right back.</div><!--end:1626987743754--><><!--begin:1626987759611--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Bonnette<timestamp_1626987760_cv>:&nbsp;</b></span><a href=\'tel:5044321666\' target=\'_blank\' rel=\'noopener noreferrer\'>504-432-1666</a></div><!--end:1626987759611--><><!--begin:1626987802947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626987802_co>:&nbsp;</b></span>Thank you very much.  We will be calling you shortly.</div><!--end:1626987802947--><><!--begin:1626988024562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626988024_co>:&nbsp;</b></span>Is there anything else I can assist you with before we disconnect our chat?</div><!--end:1626988024562--><><!--begin:1626988241981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1626988241_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1626988241981--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have my certificate of completion for IATA dangerous goods transportation, but i was wondering if there is any other certificate or training needed on top of whati have already done. i want to make sure i am certified to pack, ship and sign off on dangerous goods documents\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan Bonnette!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Bonnette:&nbsp;Hello, im good and you?\r\nTiffany:&nbsp;I am doing good thank you\r\nTiffany:&nbsp;I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly, either myself or Tracy can call you right back.\r\nRyan Bonnette:&nbsp;tel:5044321666\r\nTiffany:&nbsp;Thank you very much.  We will be calling you shortly.\r\nTiffany:&nbsp;Is there anything else I can assist you with before we disconnect our chat?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('251700004wx', 1627061501, 1627063013, 2, 23, 0, 6, 0, 0, 0, 0, 2562, 0, 0, 0, 0, 'Edward Holbrook', 'edward.holbrook@ecy.wa.gov', '165.151.210.112', '82453b9ab26316ec92a568cc3ac908fe', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Edward Holbrook-cus-', 'In order for us to get approval for training within our organization, we have to have to following information to fill in.  Do you have a Vendor ID or Employer Identification Number I could get for our approval form?  Also do you would you provide an invoice for us to give to our accounts payable\'s team?', '<div class=\'ca\'><div class=\'info_box\'><i>In order for us to get approval for training within our organization, we have to have to following information to fill in.  Do you have a Vendor ID or Employer Identification Number I could get for our approval form?  Also do you would you provide an invoice for us to give to our accounts payable\'s team?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627061506497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061506_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Edward Holbrook</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627061506497--><><!--begin:1627061586341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061585_co>:&nbsp;</b></span>We can invoice your company when you submit an order/registration.</div><!--end:1627061586341--><><!--begin:1627061603019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061602_co>:&nbsp;</b></span>We can fill out any vendor needed if you have something for us to complete.</div><!--end:1627061603019--><><!--begin:1627061646429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061646_co>:&nbsp;</b></span>Our EID # is 84-1357395</div><!--end:1627061646429--><><!--begin:1627061729944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061729_co>:&nbsp;</b></span>Are you with the government?</div><!--end:1627061729944--><><!--begin:1627061761093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627061760_co>:&nbsp;</b></span>Are you registered in SAM?</div><!--end:1627061761093--><><!--begin:1627062617080--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627062616_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1627062617080--><><!--begin:1627063012188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627063011_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627063012188--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'In order for us to get approval for training within our organization, we have to have to following information to fill in.  Do you have a Vendor ID or Employer Identification Number I could get for our approval form?  Also do you would you provide an invoice for us to give to our accounts payable\'s team?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Edward Holbrook!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;We can invoice your company when you submit an order/registration.\r\nTiffany:&nbsp;We can fill out any vendor needed if you have something for us to complete.\r\nTiffany:&nbsp;Our EID # is 84-1357395\r\nTiffany:&nbsp;Are you with the government?\r\nTiffany:&nbsp;Are you registered in SAM?\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('251948939d4', 1627310425, 1627311474, 2, 23, 0, 3, 0, 0, 0, 0, 4453, 0, 0, 0, 0, 'Poya Yasaei', 'p.yasaei@gmail.com', '165.225.60.206', 'fa246df38592593da7f0ea2c277a27d1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Exponent-cus-', 'My certificate date is not right', '<div class=\'ca\'><div class=\'info_box\'><i>My certificate date is not right</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627310430560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627310429_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Poya Yasaei</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627310430560--><><!--begin:1627310450905--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627310450_cv>:&nbsp;</b></span>Doing good. and you?</div><!--end:1627310450905--><><!--begin:1627310475785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627310475_co>:&nbsp;</b></span>I am good thank you! Which certificate is not correct?</div><!--end:1627310475785--><><!--begin:1627310542840--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627310542_cv>:&nbsp;</b></span>I recently finished my 8-hour HAZWOPER training, and I received a certificate for it a couple of days ago, but the date on it shows 3 October 2020, which is for my previous refresher, not the most recent one</div><!--end:1627310542840--><><!--begin:1627310574742--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627310574_cv>:&nbsp;</b></span>I&#39;d like to request a PDF copy of the most recent refresher which I completed in July 2021</div><!--end:1627310574742--><><!--begin:1627310599686--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627310599_cv>:&nbsp;</b></span>July 15, 2021 to be exact</div><!--end:1627310599686--><><!--begin:1627310731170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627310730_co>:&nbsp;</b></span>I will have the one you recently completed sent via US Mail and well as send you a PDF at no fee due to our error.  But I can only send the certificate to the compnay point of contact I have on file which is Brenton Cox.  </div><!--end:1627310731170--><><!--begin:1627310797505--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627310796_cv>:&nbsp;</b></span>Thanks. Can you please send me a PDF copy for my records? I am fine with having the printed certificate sent to Brent</div><!--end:1627310797505--><><!--begin:1627311007870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627311007_co>:&nbsp;</b></span>Since the company did pay for the training, I can send the PDF copy to Brent only per policy.  He can then forward to you at his discretion.  </div><!--end:1627311007870--><><!--begin:1627311029444--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627311028_cv>:&nbsp;</b></span>No I paid from my credit card</div><!--end:1627311029444--><><!--begin:1627311073703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627311072_co>:&nbsp;</b></span>Companies are required to reimburse employees for job required training.  </div><!--end:1627311073703--><><!--begin:1627311158489--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627311157_cv>:&nbsp;</b></span>Do you know if they have reimbursed me? Isn&#39;t that something between me and my company? Your colleagues have sent me my PDF certificates before when I requested them without having to go through Brent. </div><!--end:1627311158489--><><!--begin:1627311210083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627311210_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1627311210083--><><!--begin:1627311241881--><div class=\'cv\'><span class=\'notranslate\'><b>Poya Yasaei<timestamp_1627311241_cv>:&nbsp;</b></span>Could you please call me at <a href=\'tel:3129122224\' target=\'_blank\' rel=\'noopener noreferrer\'>312-912-2224</a></div><!--end:1627311241881--><><!--begin:1627311273705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627311273_co>:&nbsp;</b></span>Yes I will call you now.</div><!--end:1627311273705--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My certificate date is not right\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Poya Yasaei!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPoya Yasaei:&nbsp;Doing good. and you?\r\nTiffany:&nbsp;I am good thank you! Which certificate is not correct?\r\nPoya Yasaei:&nbsp;I recently finished my 8-hour HAZWOPER training, and I received a certificate for it a couple of days ago, but the date on it shows 3 October 2020, which is for my previous refresher, not the most recent one\r\nPoya Yasaei:&nbsp;I&#39;d like to request a PDF copy of the most recent refresher which I completed in July 2021\r\nPoya Yasaei:&nbsp;July 15, 2021 to be exact\r\nTiffany:&nbsp;I will have the one you recently completed sent via US Mail and well as send you a PDF at no fee due to our error.  But I can only send the certificate to the compnay point of contact I have on file which is Brenton Cox.  \r\nPoya Yasaei:&nbsp;Thanks. Can you please send me a PDF copy for my records? I am fine with having the printed certificate sent to Brent\r\nTiffany:&nbsp;Since the company did pay for the training, I can send the PDF copy to Brent only per policy.  He can then forward to you at his discretion.  \r\nPoya Yasaei:&nbsp;No I paid from my credit card\r\nTiffany:&nbsp;Companies are required to reimburse employees for job required training.  \r\nPoya Yasaei:&nbsp;Do you know if they have reimbursed me? Isn&#39;t that something between me and my company? Your colleagues have sent me my PDF certificates before when I requested them without having to go through Brent. \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nPoya Yasaei:&nbsp;Could you please call me at tel:3129122224\r\nTiffany:&nbsp;Yes I will call you now.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('252117584x2', 1627479049, 1627479581, 2, 23, 0, 4, 0, 0, 0, 0, 4269, 0, 0, 0, 0, 'Breana Whittaker', 'whittaker.breana@epa.gov', '161.80.29.86', 'f08d093e23a1438ab26e57344cc78e25', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EPA-cus-', 'Can you tell me more about the hybrid training option? Are the 8hour in person sessions provided during the existing class times and at those locations? ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you tell me more about the hybrid training option? Are the 8hour in person sessions provided during the existing class times and at those locations? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627479060587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479060_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Breana Whittaker</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627479060587--><><!--begin:1627479080586--><div class=\'cv\'><span class=\'notranslate\'><b>Breana Whittaker<timestamp_1627479080_cv>:&nbsp;</b></span>good thanks</div><!--end:1627479080586--><><!--begin:1627479114460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479114_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1627479114460--><><!--begin:1627479166143--><div class=\'cv\'><span class=\'notranslate\'><b>Breana Whittaker<timestamp_1627479166_cv>:&nbsp;</b></span>but when and where is the hands on training </div><!--end:1627479166143--><><!--begin:1627479167363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479167_co>:&nbsp;</b></span>The hands-on classes are scheduled the last day of our 40-Hour Seminar class on Fridays usually, same day as the 8-Hour HAZWOPER refresher seminar class.  </div><!--end:1627479167363--><><!--begin:1627479172027--><div class=\'cv\'><span class=\'notranslate\'><b>Breana Whittaker<timestamp_1627479171_cv>:&nbsp;</b></span>are there scheduling options</div><!--end:1627479172027--><><!--begin:1627479229456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479229_co>:&nbsp;</b></span>Please see the following link as reference for when the hands-on days are scheduled. <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1627479229456--><><!--begin:1627479260116--><div class=\'cv\'><span class=\'notranslate\'><b>Breana Whittaker<timestamp_1627479260_cv>:&nbsp;</b></span>okay thanks</div><!--end:1627479260116--><><!--begin:1627479300118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479299_co>:&nbsp;</b></span>Once a student completes the online portion is when they can register for the hands-on class.  We start taking registrations on Mondays of the class week.</div><!--end:1627479300118--><><!--begin:1627479304786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479304_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1627479304786--><><!--begin:1627479582252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627479581_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627479582252--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Can you tell me more about the hybrid training option? Are the 8hour in person sessions provided during the existing class times and at those locations? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Breana Whittaker!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBreana Whittaker:&nbsp;good thanks\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nBreana Whittaker:&nbsp;but when and where is the hands on training \r\nTiffany:&nbsp;The hands-on classes are scheduled the last day of our 40-Hour Seminar class on Fridays usually, same day as the 8-Hour HAZWOPER refresher seminar class.  \r\nBreana Whittaker:&nbsp;are there scheduling options\r\nTiffany:&nbsp;Please see the following link as reference for when the hands-on days are scheduled. https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nBreana Whittaker:&nbsp;okay thanks\r\nTiffany:&nbsp;Once a student completes the online portion is when they can register for the hands-on class.  We start taking registrations on Mondays of the class week.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2521405184k', 1627501998, 1627502596, 2, 23, 0, 13, 0, 0, 0, 0, 4234, 0, 0, 0, 0, 'Kent Carlson', 'kent.carlson@state.co.us', '24.49.134.56', '331c3a00ae8b643fd3a63e676ffd2303', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Colorado Department of Public Health and Environment-cus-', 'Can\'t get into my account or reset my password using any of my emails... and... where you sent my certificate to has not received it. Can you send a hardcopy duplicate or electronic version to another address?', '<div class=\'ca\'><div class=\'info_box\'><i>Can\'t get into my account or reset my password using any of my emails... and... where you sent my certificate to has not received it. Can you send a hardcopy duplicate or electronic version to another address?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627502003149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502002_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kent Carlson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627502003149--><><!--begin:1627502034405--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1627502035_cv>:&nbsp;</b></span>Fine. Thank you.</div><!--end:1627502034405--><><!--begin:1627502076433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502076_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1627502076433--><><!--begin:1627502150084--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502149_co>:&nbsp;</b></span>It was sent via US Mail on 07/19/2021 to: 4300 Cherry Creek South Drive Denver CO 80246-1523 attention Kent Carlson.  </div><!--end:1627502150084--><><!--begin:1627502165222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502165_co>:&nbsp;</b></span>Please try to log in again using the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1627502165222--><><!--begin:1627502186482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502186_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1627502186482--><><!--begin:1627502241833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502241_co>:&nbsp;</b></span>If you want a duplicate copy sent</div><!--end:1627502241833--><><!--begin:1627502259645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502259_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1627502259645--><><!--begin:1627502299340--><div class=\'cv\'><span class=\'notranslate\'><b>Kent Carlson<timestamp_1627502300_cv>:&nbsp;</b></span>yes. I&#39;ll have them keep looking</div><!--end:1627502299340--><><!--begin:1627502334589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502334_co>:&nbsp;</b></span>Is there anything else I can do for you today?<br></div><!--end:1627502334589--><><!--begin:1627502588203--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627502587_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627502588203--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can\'t get into my account or reset my password using any of my emails... and... where you sent my certificate to has not received it. Can you send a hardcopy duplicate or electronic version to another address?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kent Carlson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKent Carlson:&nbsp;Fine. Thank you.\r\nTiffany:&nbsp;One moment while I look you up\r\nTiffany:&nbsp;It was sent via US Mail on 07/19/2021 to: 4300 Cherry Creek South Drive Denver CO 80246-1523 attention Kent Carlson.  \r\nTiffany:&nbsp;Please try to log in again using the following link: https://csregsonline.com/\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany:&nbsp;If you want a duplicate copy sent\r\nTiffany:&nbsp;1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nKent Carlson:&nbsp;yes. I&#39;ll have them keep looking\r\nTiffany:&nbsp;Is there anything else I can do for you today?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('252208229we', 1627569709, 1627570948, 2, 23, 0, 10, 0, 0, 0, 0, 8683, 0, 0, 0, 0, 'Robert Pelkey', 'robert.pelkey@wsp.com', '174.216.7.18', 'c7bb76bd9fe86f2f4277233a7f85e703', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WSP-cus-', 'If I remember correctly from when I started that I could request a one time extension on my course.  Is this correct and do you charge a fee?', '<div class=\'ca\'><div class=\'info_box\'><i>If I remember correctly from when I started that I could request a one time extension on my course.  Is this correct and do you charge a fee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627569711403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569710_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Pelkey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627569711403--><><!--begin:1627569722441--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627569722_cv>:&nbsp;</b></span>Well and yourself?</div><!--end:1627569722441--><><!--begin:1627569751420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569750_co>:&nbsp;</b></span>I am doing good.  Thank you!</div><!--end:1627569751420--><><!--begin:1627569766620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569766_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1627569766620--><><!--begin:1627569773555--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627569773_cv>:&nbsp;</b></span>Ok</div><!--end:1627569773555--><><!--begin:1627569851337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569850_co>:&nbsp;</b></span>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER you need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days.</div><!--end:1627569851337--><><!--begin:1627569896766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569896_co>:&nbsp;</b></span>I see your course expiration date is set as 08/01/2021.  I can give you a courteous extension of 30 days but you will need to complete the online and hands-on class then exam within that time frame.</div><!--end:1627569896766--><><!--begin:1627569907461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569906_co>:&nbsp;</b></span>Have you had a chance to look over the hands-on scheduele?</div><!--end:1627569907461--><><!--begin:1627569946604--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627569946_cv>:&nbsp;</b></span>Did not even know about the hands on.  </div><!--end:1627569946604--><><!--begin:1627569979674--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627569979_cv>:&nbsp;</b></span>My company said I needed the course and they signed me up</div><!--end:1627569979674--><><!--begin:1627569980533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627569979_co>:&nbsp;</b></span>Yes per OSHA regulations to receive the 40-Hour HAZWOPER certification you must complete a hands-on portion.  </div><!--end:1627569980533--><><!--begin:1627569988564--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627569987_cv>:&nbsp;</b></span>ok</div><!--end:1627569988564--><><!--begin:1627570026767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570026_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1627570026767--><><!--begin:1627570050537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570050_co>:&nbsp;</b></span>I will also send you an email so you have my contact info and more details regarding the hands-on class.</div><!--end:1627570050537--><><!--begin:1627570081298--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570080_cv>:&nbsp;</b></span>So I can get the 30 day extension at no cost and... ok I see where to look it up</div><!--end:1627570081298--><><!--begin:1627570137162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570136_co>:&nbsp;</b></span>I have gone ahead and given you the 30 day extension at no fee so your new expiration date is 09/01/2021.  </div><!--end:1627570137162--><><!--begin:1627570183417--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570183_cv>:&nbsp;</b></span>Great thank you.  And are the hands on classes local in NC or?</div><!--end:1627570183417--><><!--begin:1627570257852--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570257_co>:&nbsp;</b></span>We do have two NC locations one in Charlotte and one in Raleigh.  All hands-on classes are scheduled pending confirmation.  So it would probably be beset if you try and get into the next available class if possible just in case is cancels.  </div><!--end:1627570257852--><><!--begin:1627570327035--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570326_cv>:&nbsp;</b></span>Ok and it is a one day class?  I have a 2.5 hour drive to it</div><!--end:1627570327035--><><!--begin:1627570370214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570369_co>:&nbsp;</b></span>Yes.  I see the next Charlotte, NC class is scheduled for 08/27/2021.  So you would have to have your online portion completed prior to this week to get scheduled for the hands-on class.</div><!--end:1627570370214--><><!--begin:1627570407093--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570406_cv>:&nbsp;</b></span>The week prior to 8/27</div><!--end:1627570407093--><><!--begin:1627570450144--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570449_cv>:&nbsp;</b></span>ok I will have to get someone in my company to sign me up</div><!--end:1627570450144--><><!--begin:1627570469361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570468_co>:&nbsp;</b></span>by 08/23/2021 which is when we start taking registrations for the hands-on students for classes scheduled for 08/27/2021</div><!--end:1627570469361--><><!--begin:1627570494302--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570493_cv>:&nbsp;</b></span>Oh so I can&#39;t get signed up now?</div><!--end:1627570494302--><><!--begin:1627570502523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570501_co>:&nbsp;</b></span>The hands-on class is included with the online course cost so there is no fee to register.</div><!--end:1627570502523--><><!--begin:1627570551415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570550_co>:&nbsp;</b></span>Not until your online portion is completed.  </div><!--end:1627570551415--><><!--begin:1627570569590--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570569_cv>:&nbsp;</b></span>ok   Will definitely be done by 23rd</div><!--end:1627570569590--><><!--begin:1627570575110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570574_co>:&nbsp;</b></span>The email I sent you does have the hands-on registration information included as well.</div><!--end:1627570575110--><><!--begin:1627570584001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570583_co>:&nbsp;</b></span>Good news!</div><!--end:1627570584001--><><!--begin:1627570598853--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1627570599_cv>:&nbsp;</b></span>Yes</div><!--end:1627570598853--><><!--begin:1627570623512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570622_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1627570623512--><><!--begin:1627570849357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627570858_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627570849357--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'If I remember correctly from when I started that I could request a one time extension on my course.  Is this correct and do you charge a fee?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Robert Pelkey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Pelkey:&nbsp;Well and yourself?\r\nTiffany:&nbsp;I am doing good.  Thank you!\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nRobert Pelkey:&nbsp;Ok\r\nTiffany:&nbsp;Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER you need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days.\r\nTiffany:&nbsp;I see your course expiration date is set as 08/01/2021.  I can give you a courteous extension of 30 days but you will need to complete the online and hands-on class then exam within that time frame.\r\nTiffany:&nbsp;Have you had a chance to look over the hands-on scheduele?\r\nRobert Pelkey:&nbsp;Did not even know about the hands on.  \r\nRobert Pelkey:&nbsp;My company said I needed the course and they signed me up\r\nTiffany:&nbsp;Yes per OSHA regulations to receive the 40-Hour HAZWOPER certification you must complete a hands-on portion.  \r\nRobert Pelkey:&nbsp;ok\r\nTiffany:&nbsp;Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nTiffany:&nbsp;I will also send you an email so you have my contact info and more details regarding the hands-on class.\r\nRobert Pelkey:&nbsp;So I can get the 30 day extension at no cost and... ok I see where to look it up\r\nTiffany:&nbsp;I have gone ahead and given you the 30 day extension at no fee so your new expiration date is 09/01/2021.  \r\nRobert Pelkey:&nbsp;Great thank you.  And are the hands on classes local in NC or?\r\nTiffany:&nbsp;We do have two NC locations one in Charlotte and one in Raleigh.  All hands-on classes are scheduled pending confirmation.  So it would probably be beset if you try and get into the next available class if possible just in case is cancels.  \r\nRobert Pelkey:&nbsp;Ok and it is a one day class?  I have a 2.5 hour drive to it\r\nTiffany:&nbsp;Yes.  I see the next Charlotte, NC class is scheduled for 08/27/2021.  So you would have to have your online portion completed prior to this week to get scheduled for the hands-on class.\r\nRobert Pelkey:&nbsp;The week prior to 8/27\r\nRobert Pelkey:&nbsp;ok I will have to get someone in my company to sign me up\r\nTiffany:&nbsp;by 08/23/2021 which is when we start taking registrations for the hands-on students for classes scheduled for 08/27/2021\r\nRobert Pelkey:&nbsp;Oh so I can&#39;t get signed up now?\r\nTiffany:&nbsp;The hands-on class is included with the online course cost so there is no fee to register.\r\nTiffany:&nbsp;Not until your online portion is completed.  \r\nRobert Pelkey:&nbsp;ok   Will definitely be done by 23rd\r\nTiffany:&nbsp;The email I sent you does have the hands-on registration information included as well.\r\nTiffany:&nbsp;Good news!\r\nRobert Pelkey:&nbsp;Yes\r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2525540758e', 1627915547, 1627916101, 2, 23, 0, 3, 0, 0, 0, 0, 2798, 0, 0, 0, 0, 'Jeff Dick', 'jdick@hgl.com', '50.215.143.110', 'b0dea6cfda5d0613b299ff517b3d6896', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-HGL-cus-', 'Where/when are the 8 hour hands on training provided for 40 Hr OSHA Hazwoper?', '<div class=\'ca\'><div class=\'info_box\'><i>Where/when are the 8 hour hands on training provided for 40 Hr OSHA Hazwoper?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627915552403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627915551_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Dick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627915552403--><><!--begin:1627915585221--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Dick<timestamp_1627915581_cv>:&nbsp;</b></span>Good, Thank you, I have 2 employees I am trying to get 40 hr OSHA Hazwoper Training</div><!--end:1627915585221--><><!--begin:1627915617515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627915616_co>:&nbsp;</b></span>Please use this website page a s a reference for the scheduled hands-on classes: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1627915617515--><><!--begin:1627915659643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627915658_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br></div><!--end:1627915659643--><><!--begin:1627916049731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627916049_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1627916049731--><><!--begin:1627916100824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627916100_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627916100824--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Where/when are the 8 hour hands on training provided for 40 Hr OSHA Hazwoper?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jeff Dick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Dick:&nbsp;Good, Thank you, I have 2 employees I am trying to get 40 hr OSHA Hazwoper Training\r\nTiffany:&nbsp;Please use this website page a s a reference for the scheduled hands-on classes: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('252559506a5', 1627920972, 1627921574, 2, 23, 0, 7, 0, 0, 0, 0, 2746, 0, 0, 0, 0, 'Emma Auriti', 'Emma.auriti@wsp.com', '174.59.189.96', '6bf4d2a49d8118017b3cf4a1fcf10cb9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP USA-cus-', 'Good Morning-Compliance Solutions is still offering the online 40 Hour Hazwoper Training - Hybrid Option; is that correct?', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning-Compliance Solutions is still offering the online 40 Hour Hazwoper Training - Hybrid Option; is that correct?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627921004595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627921003_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emma Auriti</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627921004595--><><!--begin:1627921036503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627921035_co>:&nbsp;</b></span>Yes that is correct!</div><!--end:1627921036503--><><!--begin:1627921067298--><div class=\'cv\'><span class=\'notranslate\'><b>Emma Auriti<timestamp_1627921066_cv>:&nbsp;</b></span>Thank you, Tiffany for letting me know.</div><!--end:1627921067298--><><!--begin:1627921102745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627921104_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?</div><!--end:1627921102745--><><!--begin:1627921228924--><div class=\'cv\'><span class=\'notranslate\'><b>Emma Auriti<timestamp_1627921228_cv>:&nbsp;</b></span>I have another question - When someone completes the hybrid option, do they receive their actual certificate of completion, even though they have not completed the hands on classroom training?</div><!--end:1627921228924--><><!--begin:1627921317975--><div class=\'cv\'><span class=\'notranslate\'><b>Emma Auriti<timestamp_1627921317_cv>:&nbsp;</b></span>Or do they only receive a training voucher and then, after they have completed the hands on training, then they would receive their certificate?</div><!--end:1627921317975--><><!--begin:1627921514476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627921513_co>:&nbsp;</b></span>The certificate of completion is sent via US Mail to the company upon completion of online 40-Hours of training (granted they have passed and we have received payment).  The certificate states they have completed 40 hours of training.  Then they are suppose to get a certificate upon completion of the hands-on class for proof of that training portion. </div><!--end:1627921514476--><><!--begin:1627921574970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627921574_co>:&nbsp;</b></span>Our online 40-Hour HAZWOPER standard version the certificates are sent out after completion of the full course 32-hours online, 8 hour hands-on class and then back online for their exam. </div><!--end:1627921574970--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Good Morning-Compliance Solutions is still offering the online 40 Hour Hazwoper Training - Hybrid Option; is that correct?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Emma Auriti!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Yes that is correct!\r\nEmma Auriti:&nbsp;Thank you, Tiffany for letting me know.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?\r\nEmma Auriti:&nbsp;I have another question - When someone completes the hybrid option, do they receive their actual certificate of completion, even though they have not completed the hands on classroom training?\r\nEmma Auriti:&nbsp;Or do they only receive a training voucher and then, after they have completed the hands on training, then they would receive their certificate?\r\nTiffany:&nbsp;The certificate of completion is sent via US Mail to the company upon completion of online 40-Hours of training (granted they have passed and we have received payment).  The certificate states they have completed 40 hours of training.  Then they are suppose to get a certificate upon completion of the hands-on class for proof of that training portion. \r\nTiffany:&nbsp;Our online 40-Hour HAZWOPER standard version the certificates are sent out after completion of the full course 32-hours online, 8 hour hands-on class and then back online for their exam. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2525731329w', 1627934600, 1627936961, 2, 23, 0, 11, 0, 0, 0, 0, 4730, 0, 0, 0, 0, 'Danny Doan', 'ddoan@honolulu.gov', '206.195.191.253', '755a01308c72fdd563d94a1515eda4b3', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-City and County of Honolulu-cus-', 'I can\'t log in to complete my training.  I think I need to register an account?', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t log in to complete my training.  I think I need to register an account?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627934634511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627934633_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Danny Doan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627934634511--><><!--begin:1627934651223--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627934650_cv>:&nbsp;</b></span>i&#39;m good, thank you for asking.</div><!--end:1627934651223--><><!--begin:1627934695653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627934699_co>:&nbsp;</b></span>One moment please</div><!--end:1627934695653--><><!--begin:1627934723504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627934722_co>:&nbsp;</b></span>Have you purchased training yet or been sent an invite to start a course via email?</div><!--end:1627934723504--><><!--begin:1627934751821--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627934751_cv>:&nbsp;</b></span>Yes, I was sent an invite but can&#39;t seem to log in.</div><!--end:1627934751821--><><!--begin:1627934874870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627934874_co>:&nbsp;</b></span>You will need to click the link in the invite to accept the course.  Then the next page should give you the option of either creating a password and then confirming the password or logging into an existing account.  </div><!--end:1627934874870--><><!--begin:1627934883418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627934884_co>:&nbsp;</b></span>Did you click the link in the email ?</div><!--end:1627934883418--><><!--begin:1627935264687--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627935264_cv>:&nbsp;</b></span>Yes.</div><!--end:1627935264687--><><!--begin:1627935308461--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627935308_cv>:&nbsp;</b></span>Is it a one time click?</div><!--end:1627935308461--><><!--begin:1627935371683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627935371_co>:&nbsp;</b></span>You can click it as many time as you need as long as an account was not linked to the invite.  TO assist me looking this up more can you provide what company are you with and Do you have an order number?</div><!--end:1627935371683--><><!--begin:1627936276572--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627936276_cv>:&nbsp;</b></span>The company is The City and County of Honolulu, Department of Environmental Services.</div><!--end:1627936276572--><><!--begin:1627936375206--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627936374_cv>:&nbsp;</b></span>Our employees were sent out separate invitations.  I believe I clicked on my invitation last week but didn&#39;t proceed with the training.  Could it have locked me out?</div><!--end:1627936375206--><><!--begin:1627936652236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627936651_co>:&nbsp;</b></span><a href=\'mailto:ddoan@honolulu.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>ddoan@honolulu.gov</a> looks like the invite was Accepted (Kaena Adric).  Did you forward for invite?</div><!--end:1627936652236--><><!--begin:1627936760522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627936759_co>:&nbsp;</b></span>I have revoked Kaena&#39;s original invite and sent you a new one since Kaena accepted yours somehow.  </div><!--end:1627936760522--><><!--begin:1627936765756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627936765_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1627936765756--><><!--begin:1627936938094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627936937_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627936938094--><><!--begin:1627936961932--><div class=\'cv\'><span class=\'notranslate\'><b>Danny Doan<timestamp_1627936961_cv>:&nbsp;</b></span>Thank you Tiffany!</div><!--end:1627936961932--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I can\'t log in to complete my training.  I think I need to register an account?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Danny Doan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDanny Doan:&nbsp;i&#39;m good, thank you for asking.\r\nTiffany:&nbsp;One moment please\r\nTiffany:&nbsp;Have you purchased training yet or been sent an invite to start a course via email?\r\nDanny Doan:&nbsp;Yes, I was sent an invite but can&#39;t seem to log in.\r\nTiffany:&nbsp;You will need to click the link in the invite to accept the course.  Then the next page should give you the option of either creating a password and then confirming the password or logging into an existing account.  \r\nTiffany:&nbsp;Did you click the link in the email ?\r\nDanny Doan:&nbsp;Yes.\r\nDanny Doan:&nbsp;Is it a one time click?\r\nTiffany:&nbsp;You can click it as many time as you need as long as an account was not linked to the invite.  TO assist me looking this up more can you provide what company are you with and Do you have an order number?\r\nDanny Doan:&nbsp;The company is The City and County of Honolulu, Department of Environmental Services.\r\nDanny Doan:&nbsp;Our employees were sent out separate invitations.  I believe I clicked on my invitation last week but didn&#39;t proceed with the training.  Could it have locked me out?\r\nTiffany:&nbsp;mailto:ddoan@honolulu.gov looks like the invite was Accepted (Kaena Adric).  Did you forward for invite?\r\nTiffany:&nbsp;I have revoked Kaena&#39;s original invite and sent you a new one since Kaena accepted yours somehow.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDanny Doan:&nbsp;Thank you Tiffany!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('252636761k8', 1627998236, 1627999493, 2, 23, 0, 6, 0, 0, 0, 0, 6317, 0, 0, 0, 0, 'Sarah Sylvester ', 'SSylvester@Geosyntec.com', '47.207.16.144', 'c33d28f85fa7e2bb4d6e4b6b3881a3fb', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Sarah Sylvester-cus-', 'I need to complete the 8 hour field training component of the 40 hr HAZWOPER course. Is that something I can do online? Which course do I take? ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to complete the 8 hour field training component of the 40 hr HAZWOPER course. Is that something I can do online? Which course do I take? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1627998238324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998238_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Sylvester </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1627998238324--><><!--begin:1627998245807--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998245_cv>:&nbsp;</b></span>Good</div><!--end:1627998245807--><><!--begin:1627998363329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998363_co>:&nbsp;</b></span>The hands-on portion is an in person requirement so you cannot complete it online.  </div><!--end:1627998363329--><><!--begin:1627998450094--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998450_cv>:&nbsp;</b></span>I was told Compliance Solutions was in town this week. How do I register for the 8 hour field training? What is the cost? </div><!--end:1627998450094--><><!--begin:1627998458108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998457_co>:&nbsp;</b></span>I do not see you as completing the 40-Hour Online portion of training with us.  Do you already have the 40-Hour certification and are you needing the 8-HOur HAZWOPER annual refresher training?</div><!--end:1627998458108--><><!--begin:1627998477267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998477_co>:&nbsp;</b></span>Where are you located?</div><!--end:1627998477267--><><!--begin:1627998526612--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998526_cv>:&nbsp;</b></span>This is for an intern. She took most of the course online. Not yet finished. We are located in Temple Terrace. </div><!--end:1627998526612--><><!--begin:1627998611127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998611_co>:&nbsp;</b></span>Okay yes.  She will need to be fully completed with the online portion before we can register her for the hands-on class. Can I have her name please?</div><!--end:1627998611127--><><!--begin:1627998743754--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998743_cv>:&nbsp;</b></span>Okay. Mandi Mohr is her name. I am checking to see if she is almost finished or has finished the 40hr training. </div><!--end:1627998743754--><><!--begin:1627998753770--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998753_cv>:&nbsp;</b></span>What is the cost of the course?</div><!--end:1627998753770--><><!--begin:1627998826203--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998826_co>:&nbsp;</b></span>Is she completing the course with us? As I do not she her in our system with that name.</div><!--end:1627998826203--><><!--begin:1627998850468--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998850_cv>:&nbsp;</b></span>She has completed the 40 hours</div><!--end:1627998850468--><><!--begin:1627998852486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998852_co>:&nbsp;</b></span>The hands-on portion is included with our online training 40-Hour cost.</div><!--end:1627998852486--><><!--begin:1627998886475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627998886_co>:&nbsp;</b></span>With Compliance Solutions? As I do not see anyone in our system with that name.</div><!--end:1627998886475--><><!--begin:1627998936654--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627998936_cv>:&nbsp;</b></span>She didn&#39;t complete the 40hr course with you. Do you offer the 8 hour field course separate??</div><!--end:1627998936654--><><!--begin:1627999020290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999020_co>:&nbsp;</b></span>She can complete our 8-hour HAZWOPER Refresher course which is held in same time as our hands-on class but she would get the 8-Hour HAZWOPER Refresher certificate.  We do not offer the hands-on training alone. </div><!--end:1627999020290--><><!--begin:1627999218673--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Sylvester <timestamp_1627999218_cv>:&nbsp;</b></span>Okay thank you for your help. I probably made that confusing. I didn&#39;t realize she didn&#39;t take the course with you. So the refresher course would include the field training for $140.00??</div><!--end:1627999218673--><><!--begin:1627999261497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999262_co>:&nbsp;</b></span>Not the online refresher course.  She could have to go to our seminar instructor led course.</div><!--end:1627999261497--><><!--begin:1627999271603--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999271_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1627999271603--><><!--begin:1627999296334--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999296_co>:&nbsp;</b></span>This Fridays class is $185 if you register today.</div><!--end:1627999296334--><><!--begin:1627999391180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999391_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1627999391180--><><!--begin:1627999459298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1627999459_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1627999459298--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to complete the 8 hour field training component of the 40 hr HAZWOPER course. Is that something I can do online? Which course do I take? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sarah Sylvester !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Sylvester :&nbsp;Good\r\nTiffany:&nbsp;The hands-on portion is an in person requirement so you cannot complete it online.  \r\nSarah Sylvester :&nbsp;I was told Compliance Solutions was in town this week. How do I register for the 8 hour field training? What is the cost? \r\nTiffany:&nbsp;I do not see you as completing the 40-Hour Online portion of training with us.  Do you already have the 40-Hour certification and are you needing the 8-HOur HAZWOPER annual refresher training?\r\nTiffany:&nbsp;Where are you located?\r\nSarah Sylvester :&nbsp;This is for an intern. She took most of the course online. Not yet finished. We are located in Temple Terrace. \r\nTiffany:&nbsp;Okay yes.  She will need to be fully completed with the online portion before we can register her for the hands-on class. Can I have her name please?\r\nSarah Sylvester :&nbsp;Okay. Mandi Mohr is her name. I am checking to see if she is almost finished or has finished the 40hr training. \r\nSarah Sylvester :&nbsp;What is the cost of the course?\r\nTiffany:&nbsp;Is she completing the course with us? As I do not she her in our system with that name.\r\nSarah Sylvester :&nbsp;She has completed the 40 hours\r\nTiffany:&nbsp;The hands-on portion is included with our online training 40-Hour cost.\r\nTiffany:&nbsp;With Compliance Solutions? As I do not see anyone in our system with that name.\r\nSarah Sylvester :&nbsp;She didn&#39;t complete the 40hr course with you. Do you offer the 8 hour field course separate??\r\nTiffany:&nbsp;She can complete our 8-hour HAZWOPER Refresher course which is held in same time as our hands-on class but she would get the 8-Hour HAZWOPER Refresher certificate.  We do not offer the hands-on training alone. \r\nSarah Sylvester :&nbsp;Okay thank you for your help. I probably made that confusing. I didn&#39;t realize she didn&#39;t take the course with you. So the refresher course would include the field training for $140.00??\r\nTiffany:&nbsp;Not the online refresher course.  She could have to go to our seminar instructor led course.\r\nTiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;This Fridays class is $185 if you register today.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('252827810BQ', 1628189274, 1628189329, 2, 19, 0, 0, 0, 18, 0, 1, 145, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('252827945TQ', 1628189409, 1628189446, 2, 19, 0, 0, 0, 18, 0, 1, 615, 0, 0, 0, 0, 'Aaron', 'CustomerService@csregs.com', '50.222.123.98', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1628189415759--><div class=\'co\'><span class=\'notranslate\'><b>Aaron<timestamp_1628189415_co>:&nbsp;</b></span>Hello</div><!--end:1628189415759--><><!--begin:1628189423757--><div class=\'cv\'><span class=\'notranslate\'><b>Tracy<timestamp_1628189424_cv>:&nbsp;</b></span>Got it</div><!--end:1628189423757--><><!--begin:1628189437203--><div class=\'co\'><span class=\'notranslate\'><b>Aaron<timestamp_1628189437_co>:&nbsp;</b></span>Got it</div><!--end:1628189437203--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\nAaron: Hello\r\nTracy: Got it\r\nAaron: Got it\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('252830003EX', 1628191492, 1628191614, 2, 23, 24, 3, 0, 0, 5, 0, 1668, 158, 0, 0, 0, 'Wally', 'webmaster@technomax.com', '70.54.51.210', '1ad80413afef6a73bd5646e69289b3ff', 'Select Area of Inquiry:-_-Other-cus-Company-_-Technomax-cus-', 'Just testing the system - thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Just testing the system - thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1628191497112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1628191497_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wally</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1628191497112--><><!--begin:1628191504309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1628191505_co>:&nbsp;</b></span>Thank you!</div><!--end:1628191504309--><><!--begin:1628191512621--><div class=\'cv\'><span class=\'notranslate\'><b>Wally<timestamp_1628191512_cv>:&nbsp;</b></span>Good thanks and you?</div><!--end:1628191512621--><><!--begin:1628191531085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1628191531_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1628191531085--><><!--begin:1628191583085--><div class=\'cv\'><span class=\'notranslate\'><b>Wally<timestamp_1628191583_cv>:&nbsp;</b></span>I am just testing the chat system.  I am the technical guy,  I see it&#39;s working OK now.  Thanks and sorry to bother you :-) </div><!--end:1628191583085--><><!--begin:1628191599306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1628191599_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1628191599306--><><!--begin:1628191611745--><div class=\'cv\'><span class=\'notranslate\'><b>Wally<timestamp_1628191612_cv>:&nbsp;</b></span>You too!</div><!--end:1628191611745--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Just testing the system - thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Wally!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Thank you!\r\nWally: Good thanks and you?\r\nTiffany: I am doing good thank you!\r\nWally: I am just testing the chat system.  I am the technical guy,  I see it&#39;s working OK now.  Thanks and sorry to bother you :-) \r\nTiffany: Have a wonderful day!\r\nWally: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('252836244WZ', 1628197722, 1628197908, 2, 19, 13, 9, 0, 0, 0, 0, 1710, 0, 0, 0, 0, 'mary ann whalen', 'mwhalen@hikma.com', '198.24.108.90', 'd7f0852dbe1c61e7e9eb81a48f41be0e', 'Select Area of Inquiry:-_-Other-cus-Company-_-hikma-cus-', 'I took the DOTHazmat course 5 years ago.  Do I need to re-take the course or could I do a refresher.  I just want to make sure to sign up for the correct course', '<div class=\'ca\'><div class=\'info_box\'><i>I took the DOTHazmat course 5 years ago.  Do I need to re-take the course or could I do a refresher.  I just want to make sure to sign up for the correct course</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1628197790840--><div class=\'cv\'><span class=\'notranslate\'><b>mary ann whalen<timestamp_1628197790_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1628197790840--><><!--begin:1628197832886--><div class=\'cv\'><span class=\'notranslate\'><b>mary ann whalen<timestamp_1628197832_cv>:&nbsp;</b></span>hello?</div><!--end:1628197832886--><><!--begin:1628197846056--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1628197846_co>:&nbsp;</b></span>The DOT/HAZMAT class needs to be renewed every 3 years so you will need to take the initial class.</div><!--end:1628197846056--><><!--begin:1628197857967--><div class=\'cv\'><span class=\'notranslate\'><b>mary ann whalen<timestamp_1628197857_cv>:&nbsp;</b></span>okay great thank you!</div><!--end:1628197857967--><><!--begin:1628197881764--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1628197881_co>:&nbsp;</b></span>Anything else I can help you with?</div><!--end:1628197881764--><><!--begin:1628197901086--><div class=\'cv\'><span class=\'notranslate\'><b>mary ann whalen<timestamp_1628197901_cv>:&nbsp;</b></span>that was it, I just needed to know for sure what class to take.</div><!--end:1628197901086--><><!--begin:1628197903215--><div class=\'cv\'><span class=\'notranslate\'><b>mary ann whalen<timestamp_1628197903_cv>:&nbsp;</b></span>thank you.</div><!--end:1628197903215--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I took the DOTHazmat course 5 years ago.  Do I need to re-take the course or could I do a refresher.  I just want to make sure to sign up for the correct course\r\nTracy has joined the chat.\r\nmary ann whalen: Hi Tracy\r\nmary ann whalen: hello?\r\nTracy: The DOT/HAZMAT class needs to be renewed every 3 years so you will need to take the initial class.\r\nmary ann whalen: okay great thank you!\r\nTracy: Anything else I can help you with?\r\nmary ann whalen: that was it, I just needed to know for sure what class to take.\r\nmary ann whalen: thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
