<div class='ca'><div class='info_box'><i>My training is stuck, and I've attempted to progress on different browsers and devices with no luck. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714741398427--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741398_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Kaden Holton</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714741398427--><><!--begin:1714741438413--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741438_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714741438413--><><!--begin:1714741523678--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741523_cv>:&nbsp;</b></span>I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.</div><!--end:1714741523678--><><!--begin:1714741534185--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741534_cv>:&nbsp;</b></span>It will not progress.</div><!--end:1714741534185--><><!--begin:1714741590214--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741590_co>:&nbsp;</b></span>I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  </div><!--end:1714741590214--><><!--begin:1714741606094--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741606_cv>:&nbsp;</b></span>I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.</div><!--end:1714741606094--><><!--begin:1714741617487--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741617_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714741617487--><><!--begin:1714741711926--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741711_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1714741711926--><><!--begin:1714741722309--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741722_cv>:&nbsp;</b></span>That&#39;s all I need.</div><!--end:1714741722309--><><!--begin:1714741734343--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741734_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714741734343--><><!--begin:1714741746297--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741746_co>:&nbsp;</b></span>If you need anything else, my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714741746297--><><!--begin:1714741766759--><div class='cv'><span class='notranslate'><b>Kaden Holton<timestamp_1714741766_cv>:&nbsp;</b></span>Thank you. You too.</div><!--end:1714741766759--><><!--begin:1714741811217--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714741811_co>:&nbsp;</b></span>Thank you! Goodbye <span class='emoji_chat'>&#128578;</span></div><!--end:1714741811217--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>