<div class='ca'><div class='info_box'><i>My online training course locked up after answering one of the knowledge questions mid module. I am currently in the Meters & Instrumentation module and was answering the knowledge question at the end of the Direct Reading Instruments section. I have exited and logged out/in a few times. I am able to go back a few slides but when I get to the knowledge question at the end it currently is just a blank slide. And it says I must answer the question before moving on. But there's nothing shown to select thus I can't progress on. Thanks</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1723149056330--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149056_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Shane Nelson</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1723149056330--><><!--begin:1723149090582--><div class='cv'><span class='notranslate'><b>Shane Nelson<timestamp_1723149090_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1723149090582--><><!--begin:1723149109940--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149109_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1723149109940--><><!--begin:1723149175693--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149175_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1723149175693--><><!--begin:1723149199898--><div class='cv'><span class='notranslate'><b>Shane Nelson<timestamp_1723149199_cv>:&nbsp;</b></span>No question on those. </div><!--end:1723149199898--><><!--begin:1723149222720--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149222_co>:&nbsp;</b></span>You can refresh your page and you should be able to continue through the course</div><!--end:1723149222720--><><!--begin:1723149233492--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149233_co>:&nbsp;</b></span>Can I help with anything else today?<br></div><!--end:1723149233492--><><!--begin:1723149438167--><div class='cv'><span class='notranslate'><b>Shane Nelson<timestamp_1723149438_cv>:&nbsp;</b></span>Okay, so it does show this module as completed now but to review the slides I missed I have to start from the beginning? It doesn&#39;t allow me to start from the slide that locked up. half way into it.</div><!--end:1723149438167--><><!--begin:1723149476027--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149475_co>:&nbsp;</b></span>That is correct.  I cannot clear the error any other way.  </div><!--end:1723149476027--><><!--begin:1723149526082--><div class='cv'><span class='notranslate'><b>Shane Nelson<timestamp_1723149526_cv>:&nbsp;</b></span>I see, thank you. </div><!--end:1723149526082--><><!--begin:1723149554267--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149554_co>:&nbsp;</b></span>You are welcome!</div><!--end:1723149554267--><><!--begin:1723149570940--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149570_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1723149570940--><><!--begin:1723149597778--><div class='cv'><span class='notranslate'><b>Shane Nelson<timestamp_1723149597_cv>:&nbsp;</b></span>You as well</div><!--end:1723149597778--><><!--begin:1723149616678--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1723149616_co>:&nbsp;</b></span><span class='emoji_chat'>&#128578;</span></div><!--end:1723149616678--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>