<div class='ca'><div class='info_box'><i>I am trying to move to the next lesson but even though I've completed the first 3 the 4th lesson is still grey and won't let me do it.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622665592630--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665473_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Arianna</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622665592630--><><!--begin:1622665482733--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665482_cv>:&nbsp;</b></span>im fine thanks</div><!--end:1622665482733--><><!--begin:1622665491234--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665491_cv>:&nbsp;</b></span>trying to complete my training </div><!--end:1622665491234--><><!--begin:1622665612553--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665493_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1622665612553--><><!--begin:1622665497241--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665497_cv>:&nbsp;</b></span>but it won&#39;t let me move forward</div><!--end:1622665497241--><><!--begin:1622665512124--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665512_cv>:&nbsp;</b></span>ok</div><!--end:1622665512124--><><!--begin:1622665671424--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665552_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1622665671424--><><!--begin:1622665594672--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665594_cv>:&nbsp;</b></span>how do I know how much longer </div><!--end:1622665594672--><><!--begin:1622665727606--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665608_co>:&nbsp;</b></span>Your explanation reads you still need to log 21 minutes and 29 seconds since you have not reached the time requirement of 2 hours and 40 minutes.  </div><!--end:1622665727606--><><!--begin:1622665743979--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665624_co>:&nbsp;</b></span>Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1622665743979--><><!--begin:1622665673775--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665673_cv>:&nbsp;</b></span>okay thanks</div><!--end:1622665673775--><><!--begin:1622665685188--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665685_cv>:&nbsp;</b></span>that requirement is kind of a pain </div><!--end:1622665685188--><><!--begin:1622665691397--><div class='cv'><span class='notranslate'><b>Arianna<timestamp_1622665691_cv>:&nbsp;</b></span>but I get it </div><!--end:1622665691397--><><!--begin:1622665831544--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665712_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622665831544--><><!--begin:1622665899875--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1622665780_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622665899875--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>