<div class='ca'><div class='info_box'><i>My training wont progress past a knowledge check</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714408805259--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714408805_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Emma OHara</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714408805259--><><!--begin:1714408828707--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714408829_cv>:&nbsp;</b></span>I am good-- I would like to progress through my training, however</div><!--end:1714408828707--><><!--begin:1714408830523--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714408830_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Emma OHara</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714408830523--><><!--begin:1714408864004--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714408863_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714408864004--><><!--begin:1714409003183--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714409003_cv>:&nbsp;</b></span>I understand those notes-- but my training is simply stuck on a knowledge check screen. I clicked my answers but nothing happens when I click next </div><!--end:1714409003183--><><!--begin:1714409032125--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409031_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714409032125--><><!--begin:1714409087679--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714409088_cv>:&nbsp;</b></span>Okay that&#39;s great. Should I log out and then log back in? </div><!--end:1714409087679--><><!--begin:1714409105204--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409105_co>:&nbsp;</b></span>Yes that is suggested.</div><!--end:1714409105204--><><!--begin:1714409151774--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714409151_cv>:&nbsp;</b></span>Okay, but once I log back in I should open up the same module and it&#39;ll put me just past the screen I am stuck on? </div><!--end:1714409151774--><><!--begin:1714409225709--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409225_co>:&nbsp;</b></span>The entire module will be marked passed doing this it clears the module.  You can either start the module over by launching a new attempt or proceed forward to the next module</div><!--end:1714409225709--><><!--begin:1714409248253--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714409248_cv>:&nbsp;</b></span>Ahh okay-- thank you! </div><!--end:1714409248253--><><!--begin:1714409257212--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409257_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714409257212--><><!--begin:1714409266020--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409265_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1714409266020--><><!--begin:1714409281133--><div class='cv'><span class='notranslate'><b>Emma OHara<timestamp_1714409281_cv>:&nbsp;</b></span>That is all-- thank you so much</div><!--end:1714409281133--><><!--begin:1714409294694--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409294_co>:&nbsp;</b></span>You are welcome</div><!--end:1714409294694--><><!--begin:1714409334405--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1714409334_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714409334405--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>