<div class='ca'><div class='info_box'><i>This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don't see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680617906142--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680617905_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Kevin Accola</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680617906142--><><!--begin:1680617918579--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680617918_cv>:&nbsp;</b></span>I&#39;m well. Thanks. </div><!--end:1680617918579--><><!--begin:1680617976949--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680617976_co>:&nbsp;</b></span>Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  </div><!--end:1680617976949--><><!--begin:1680617993955--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680617993_co>:&nbsp;</b></span>Was she with a different company when she completed this training?</div><!--end:1680617993955--><><!--begin:1680618017908--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680618017_cv>:&nbsp;</b></span>That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. </div><!--end:1680618017908--><><!--begin:1680618078253--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618078_co>:&nbsp;</b></span>One moment please</div><!--end:1680618078253--><><!--begin:1680618147469--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618147_co>:&nbsp;</b></span>After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    </div><!--end:1680618147469--><><!--begin:1680618172122--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618171_co>:&nbsp;</b></span>You can have her reach out to us and I can provide her more detailed information if needed.  </div><!--end:1680618172122--><><!--begin:1680618257323--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680618257_cv>:&nbsp;</b></span>Ok. Should I have her email customer service or do you have an email so she can reach you?</div><!--end:1680618257323--><><!--begin:1680618316085--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618315_co>:&nbsp;</b></span>Customerservice works as I receive those emails but my email address is <a href='mailto:tiffany@csregs.com' target='_blank' rel='noopener noreferrer'>tiffany@csregs.com</a> </div><!--end:1680618316085--><><!--begin:1680618351326--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680618351_cv>:&nbsp;</b></span>Thanks. I&#39;ll have her email you directly. </div><!--end:1680618351326--><><!--begin:1680618405207--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618405_co>:&nbsp;</b></span>Sounds good! I will keep my eyes on the look out.</div><!--end:1680618405207--><><!--begin:1680618414965--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618414_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1680618414965--><><!--begin:1680618458028--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680618458_cv>:&nbsp;</b></span>Will I get a credit back for the replacement certificate I purchased?</div><!--end:1680618458028--><><!--begin:1680618547838--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618547_co>:&nbsp;</b></span>I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  </div><!--end:1680618547838--><><!--begin:1680618631236--><div class='cv'><span class='notranslate'><b>Kevin Accola<timestamp_1680618631_cv>:&nbsp;</b></span>Ok. Let me know. Thanks.</div><!--end:1680618631236--><><!--begin:1680618651807--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618651_co>:&nbsp;</b></span>Of course you are welcome!</div><!--end:1680618651807--><><!--begin:1680618706069--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680618705_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1680618706069--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>