<div class='ca'><div class='info_box'><i>Good morning. Someone on my team failed their DOT Hazmat Transportation Complete - Online Training test.  Are they able to retake it?  It did not give them the option to.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1706539129150--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539128_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better.  So your co-worker would have had 3 chances.  </div><!--end:1706539129150--><><!--begin:1706539143893--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539143_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539143893--><><!--begin:1706539175278--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539175_cv>:&nbsp;</b></span>Deliz Rodriguez Acevedo &lt;<a href='mailto:deliz.acevedo@fedex.com' target='_blank' rel='noopener noreferrer'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539175278--><><!--begin:1706539178996--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539178_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Tammy Bailey</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1706539178996--><><!--begin:1706539192737--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539192_cv>:&nbsp;</b></span>I am good thank you, how are you?</div><!--end:1706539192737--><><!--begin:1706539199727--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539199_co>:&nbsp;</b></span>Good thank you!</div><!--end:1706539199727--><><!--begin:1706539205863--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539205_co>:&nbsp;</b></span>Students taking the online courses have 3 chances to pass the final exam with a 70% or better. So your co-worker would have had 3 chances.</div><!--end:1706539205863--><><!--begin:1706539213281--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539213_co>:&nbsp;</b></span>Can I get a student name please and I can look him up for you</div><!--end:1706539213281--><><!--begin:1706539236245--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539236_cv>:&nbsp;</b></span> Deliz Rodriguez Acevedo &lt;<a href='mailto:deliz.acevedo@fedex.com' target='_blank' rel='noopener noreferrer'>deliz.acevedo@fedex.com</a>&gt;</div><!--end:1706539236245--><><!--begin:1706539318020--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539317_co>:&nbsp;</b></span>Yes I show he failed 3 times scores are 48, 56, 68.  If students fail all 3 times they would need to be re-registered and complete the course in it&#39;s entirety again before having 3 additional attempts.  </div><!--end:1706539318020--><><!--begin:1706539532336--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539532_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1706539532336--><><!--begin:1706539554770--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539554_cv>:&nbsp;</b></span>How  an I get her re-registered? </div><!--end:1706539554770--><><!--begin:1706539571723--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539571_cv>:&nbsp;</b></span>I am hearing she was not feeling well on Friday and should not have taken it. </div><!--end:1706539571723--><><!--begin:1706539596480--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539596_cv>:&nbsp;</b></span>How *can I get her re-registered?</div><!--end:1706539596480--><><!--begin:1706539606522--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539606_co>:&nbsp;</b></span>The course link to our website is <a href='https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant' target='_blank' rel='noopener noreferrer'>https://csregs.com/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1706539606522--><><!--begin:1706539636683--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539636_cv>:&nbsp;</b></span>We have to pay again?  </div><!--end:1706539636683--><><!--begin:1706539705650--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539705_co>:&nbsp;</b></span>Yes when registering you would have to sumbit payment.</div><!--end:1706539705650--><><!--begin:1706539740287--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539740_cv>:&nbsp;</b></span>I don&#39;t have the budgeting for that.  Is there anything that can be done to help us out?  There is a possible language barrier, English is their second language.  </div><!--end:1706539740287--><><!--begin:1706539774161--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539774_cv>:&nbsp;</b></span>Do you offer the course in Spanish? </div><!--end:1706539774161--><><!--begin:1706539794872--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539794_co>:&nbsp;</b></span>We do have the DOT in Spanish: <a href='https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol' target='_blank' rel='noopener noreferrer'>https://csregs.com/products/departamento-de-transporte-de-materiales-peligrosos-transporte-espanol</a></div><!--end:1706539794872--><><!--begin:1706539832694--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539832_cv>:&nbsp;</b></span>Is there anyway she can take the test again in Spanish at no cost?  </div><!--end:1706539832694--><><!--begin:1706539933785--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539933_co>:&nbsp;</b></span>I would have to talk to management to see if we could get her one more attempt at the exam in her current account which would be in english or if we could offer the Spanish course at a reduced rate/no cost.</div><!--end:1706539933785--><><!--begin:1706539974701--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706539974_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response.</div><!--end:1706539974701--><><!--begin:1706539977927--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706539977_cv>:&nbsp;</b></span>If she can take it in English again, I will be available for translation questions.  </div><!--end:1706539977927--><><!--begin:1706540005562--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706540005_co>:&nbsp;</b></span>I would have to reach out to you by email once I have a response from management.</div><!--end:1706540005562--><><!--begin:1706540012255--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706540012_cv>:&nbsp;</b></span>Please do, thank you. </div><!--end:1706540012255--><><!--begin:1706540035010--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706540034_co>:&nbsp;</b></span>Sounds good! I will let you know as soon as I can.</div><!--end:1706540035010--><><!--begin:1706540044957--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706540044_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1706540044957--><><!--begin:1706540067207--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706540067_cv>:&nbsp;</b></span>Thank you very much.  I have one more member of my team left to take their exam.  I will make sure they know it&#39;s a 3-limit.  Thanks.</div><!--end:1706540067207--><><!--begin:1706540083179--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706540083_co>:&nbsp;</b></span>You are welcome!</div><!--end:1706540083179--><><!--begin:1706540096930--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706540096_cv>:&nbsp;</b></span>Have a good day. </div><!--end:1706540096930--><><!--begin:1706540103194--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1706540103_co>:&nbsp;</b></span>You as well!</div><!--end:1706540103194--><><!--begin:1706540109681--><div class='cv'><span class='notranslate'><b>Tammy Bailey<timestamp_1706540109_cv>:&nbsp;</b></span>Thanks</div><!--end:1706540109681--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>