<div class='ca'><div class='info_box'><i>I would like to request a refund on a purchased course for an employee of ours that needed to take the training, Arnoldo Chavarria. We were under the impression the course was video modules and we signed him up for the Fall Protection Online Training in Spanish- however Arnoldo does not know how to read and the course is fully reading. Can you help?</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1680625071783--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625071_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Candace Klein</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1680625071783--><><!--begin:1680625080502--><div class='cv'><span class='notranslate'><b>Candace Klein<timestamp_1680625080_cv>:&nbsp;</b></span>Good, thank you. </div><!--end:1680625080502--><><!--begin:1680625128512--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625128_co>:&nbsp;</b></span>I will need to have you email in your refund request to <a href='mailto:customerservice@csregs.com' target='_blank' rel='noopener noreferrer'>customerservice@csregs.com</a></div><!--end:1680625128512--><><!--begin:1680625152726--><div class='cv'><span class='notranslate'><b>Candace Klein<timestamp_1680625152_cv>:&nbsp;</b></span>okay, thank you. </div><!--end:1680625152726--><><!--begin:1680625162007--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625161_co>:&nbsp;</b></span>Then I will have to bring it to management for review and get back with you.  </div><!--end:1680625162007--><><!--begin:1680625172200--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625172_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1680625172200--><><!--begin:1680625200396--><div class='cv'><span class='notranslate'><b>Candace Klein<timestamp_1680625200_cv>:&nbsp;</b></span>Yes, what do i need to include in the email i send over to customer service?</div><!--end:1680625200396--><><!--begin:1680625215008--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625214_co>:&nbsp;</b></span>Just what you said above</div><!--end:1680625215008--><><!--begin:1680625232471--><div class='cv'><span class='notranslate'><b>Candace Klein<timestamp_1680625232_cv>:&nbsp;</b></span>okay, great thank you. That is all. Have a great day!</div><!--end:1680625232471--><><!--begin:1680625278795--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1680625278_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1680625278795--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>