INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3409596393H', 1716321110, 1716322298, 1, 23, 6, 4, 0, 0, 5, 0, 5874, 0, 0, 0, 0, 'Isabel Padilla', 'isabel_padilla@theculverstudios.com', '148.59.196.16', '4f355a2ad25d6bd211c2b99b1e54c79f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-The Culver Studios-cus-Online Course-_-40 Hr HAZWOPER Oneline Standard-cus-', 'Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716321113892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321113_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabel Padilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716321113892--><><!--begin:1716321123135--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321123_cv>:&nbsp;</b></span>Hi, good and you</div><!--end:1716321123135--><><!--begin:1716321130403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321130_co>:&nbsp;</b></span>I am good thanks</div><!--end:1716321130403--><><!--begin:1716321136370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321136_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1716321136370--><><!--begin:1716321160227--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321160_cv>:&nbsp;</b></span>SO13696</div><!--end:1716321160227--><><!--begin:1716321173171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321173_co>:&nbsp;</b></span>One moment please</div><!--end:1716321173171--><><!--begin:1716321182834--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321182_cv>:&nbsp;</b></span>Thank you</div><!--end:1716321182834--><><!--begin:1716321343797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321343_co>:&nbsp;</b></span>I just resent the course invite for the 40-HAZ to <a href=\'mailto:jonathan_gomez@theculverstudios.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jonathan_gomez@theculverstudios.com</a>	</div><!--end:1716321343797--><><!--begin:1716321388092--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321388_cv>:&nbsp;</b></span>That is the correct email but, he never got anything in his mailbox</div><!--end:1716321388092--><><!--begin:1716321451654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321451_co>:&nbsp;</b></span>I just resent it can you have him check his inbox and the junk or spam folder as well</div><!--end:1716321451654--><><!--begin:1716321499621--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321499_cv>:&nbsp;</b></span>Sounds good, waiting for him to receive it.</div><!--end:1716321499621--><><!--begin:1716321528758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321528_co>:&nbsp;</b></span>Great if he doesn&#39;t please let me know</div><!--end:1716321528758--><><!--begin:1716321656085--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321656_cv>:&nbsp;</b></span>still hasn&#39;t received anything yet</div><!--end:1716321656085--><><!--begin:1716321673679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321673_co>:&nbsp;</b></span>I can download a PDF and send him/you the email invite that way</div><!--end:1716321673679--><><!--begin:1716321732734--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321732_cv>:&nbsp;</b></span>That works!</div><!--end:1716321732734--><><!--begin:1716321880153--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321880_co>:&nbsp;</b></span>Just sent the email</div><!--end:1716321880153--><><!--begin:1716322020800--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322020_cv>:&nbsp;</b></span>haven&#39;t gotten anything yet</div><!--end:1716322020800--><><!--begin:1716322097273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322097_co>:&nbsp;</b></span>Your firewall may be blocking our emails.  If you can add @csregs.com as an approved email you should get everything</div><!--end:1716322097273--><><!--begin:1716322116707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322116_co>:&nbsp;</b></span>I sent my email to you from my outlook email</div><!--end:1716322116707--><><!--begin:1716322118745--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322118_cv>:&nbsp;</b></span>Just received it!</div><!--end:1716322118745--><><!--begin:1716322121984--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322122_cv>:&nbsp;</b></span>Thank you so much</div><!--end:1716322121984--><><!--begin:1716322126120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322125_co>:&nbsp;</b></span>Okay great!</div><!--end:1716322126120--><><!--begin:1716322129803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322129_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1716322129803--><><!--begin:1716322137952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322137_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716322137952--><><!--begin:1716322148441--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322148_cv>:&nbsp;</b></span>he just needs to follow the PDF right?</div><!--end:1716322148441--><><!--begin:1716322158218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322158_co>:&nbsp;</b></span>Yes that is correct!</div><!--end:1716322158218--><><!--begin:1716322173569--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322173_cv>:&nbsp;</b></span>Perfect, thank you!</div><!--end:1716322173569--><><!--begin:1716322188579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322188_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716322188579--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabel Padilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIsabel Padilla: Hi, good and you\r\nTiffany: I am good thanks\r\nTiffany: Do you have an order number?\r\nIsabel Padilla: SO13696\r\nTiffany: One moment please\r\nIsabel Padilla: Thank you\r\nTiffany: I just resent the course invite for the 40-HAZ to mailto:jonathan_gomez@theculverstudios.com	\r\nIsabel Padilla: That is the correct email but, he never got anything in his mailbox\r\nTiffany: I just resent it can you have him check his inbox and the junk or spam folder as well\r\nIsabel Padilla: Sounds good, waiting for him to receive it.\r\nTiffany: Great if he doesn&#39;t please let me know\r\nIsabel Padilla: still hasn&#39;t received anything yet\r\nTiffany: I can download a PDF and send him/you the email invite that way\r\nIsabel Padilla: That works!\r\nTiffany: Just sent the email\r\nIsabel Padilla: haven&#39;t gotten anything yet\r\nTiffany: Your firewall may be blocking our emails.  If you can add @csregs.com as an approved email you should get everything\r\nTiffany: I sent my email to you from my outlook email\r\nIsabel Padilla: Just received it!\r\nIsabel Padilla: Thank you so much\r\nTiffany: Okay great!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nIsabel Padilla: he just needs to follow the PDF right?\r\nTiffany: Yes that is correct!\r\nIsabel Padilla: Perfect, thank you!\r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341028146R7', 1716389626, 1716390044, 2, 19, 15, 12, 0, 0, 5, 0, 1864, 0, 0, 0, 0, 'alyssa', 'alyssa@rjrmaintenance.com', '100.12.239.159', 'ccf077233243dd9a51c7a3ebb71589c2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Central Sterilization Services-cus-', 'Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1716389688288--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389685_cv>:&nbsp;</b></span>Hello</div><!--end:1716389688288--><><!--begin:1716389633805--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389726_co>:&nbsp;</b></span>Alyssa what class are you trying to register and where in the registration process are you at?</div><!--end:1716389633805--><><!--begin:1716389764577--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389761_cv>:&nbsp;</b></span>I am actually trying to purchase the class</div><!--end:1716389764577--><><!--begin:1716389773437--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389770_cv>:&nbsp;</b></span>it is the DOT Hazmat transportation</div><!--end:1716389773437--><><!--begin:1716389749356--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389841_co>:&nbsp;</b></span>I am going to call you  What is the best number to reach you at?</div><!--end:1716389749356--><><!--begin:1716389868252--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389865_cv>:&nbsp;</b></span>2124004811 ext 15</div><!--end:1716389868252--><><!--begin:1716389810816--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389903_co>:&nbsp;</b></span>I will call you in a few minutes</div><!--end:1716389810816--><><!--begin:1716390017623--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716390014_cv>:&nbsp;</b></span>Great! Thank you</div><!--end:1716390017623--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in \r\nTracy has joined the chat.\r\nalyssa: Hello\r\nTracy: Alyssa what class are you trying to register and where in the registration process are you at?\r\nalyssa: I am actually trying to purchase the class\r\nalyssa: it is the DOT Hazmat transportation\r\nTracy: I am going to call you  What is the best number to reach you at?\r\nalyssa: 2124004811 ext 15\r\nTracy: I will call you in a few minutes\r\nalyssa: Great! Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341029895AH', 1716391366, 1716391470, 2, 23, 6, 2, 0, 0, 5, 0, 1681, 0, 0, 0, 0, 'Patrick Moore', 'pmoore@slrconsulting.com', '73.140.156.254', '10d23edb5ddacc639b9f6afb09777790', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SLR International Corporation-cus-', 'Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?', '<div class=\'ca\'><div class=\'info_box\'><i>Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716391368874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391368_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Patrick Moore</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716391368874--><><!--begin:1716391390421--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1716391390_cv>:&nbsp;</b></span>Doing fine, thank you.</div><!--end:1716391390421--><><!--begin:1716391407050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391406_co>:&nbsp;</b></span>Yes that is correct.  The dress-out day is Friday the 21st. </div><!--end:1716391407050--><><!--begin:1716391452492--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1716391452_cv>:&nbsp;</b></span>ok, I&#39;ll have them reach out to CS when they complete the online portion.  Thanks,</div><!--end:1716391452492--><><!--begin:1716391463975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391463_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716391463975--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Patrick Moore!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPatrick Moore: Doing fine, thank you.\r\nTiffany: Yes that is correct.  The dress-out day is Friday the 21st. \r\nPatrick Moore: ok, I&#39;ll have them reach out to CS when they complete the online portion.  Thanks,\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341045683YR', 1716407172, 1716408899, 2, 23, 24, 2, 0, 0, 0, 0, 5269, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', 'f93b469c5b38e989ce20a122e23e5046', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716407175237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407175_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716407175237--><><!--begin:1716407188764--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407188_cv>:&nbsp;</b></span>great thanks!</div><!--end:1716407188764--><><!--begin:1716407228372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407228_co>:&nbsp;</b></span>The invites have been sent</div><!--end:1716407228372--><><!--begin:1716407259163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407259_co>:&nbsp;</b></span>There was only 1 course ordered on SO13881</div><!--end:1716407259163--><><!--begin:1716407275790--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407275_co>:&nbsp;</b></span>So I sent the invite to <a href=\'mailto:s.freeman@iwscorp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>s.freeman@iwscorp.com</a></div><!--end:1716407275790--><><!--begin:1716407668973--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407668_cv>:&nbsp;</b></span>oh! I thought I ordered 2</div><!--end:1716407668973--><><!--begin:1716407671976--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407671_cv>:&nbsp;</b></span>I need to order another </div><!--end:1716407671976--><><!--begin:1716407700824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407700_co>:&nbsp;</b></span>I do show another one available on your account</div><!--end:1716407700824--><><!--begin:1716407729109--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407728_cv>:&nbsp;</b></span>yes please can that go to Antonio Ocampo please</div><!--end:1716407729109--><><!--begin:1716407748162--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407747_cv>:&nbsp;</b></span>unless it is designated to someone else? </div><!--end:1716407748162--><><!--begin:1716407765495--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407765_cv>:&nbsp;</b></span>If it is just purhcased with no designation then let&#39;s give it to him please</div><!--end:1716407765495--><><!--begin:1716407778708--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407778_co>:&nbsp;</b></span>One  moment while I look into it a bit more to be sure</div><!--end:1716407778708--><><!--begin:1716408010854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408010_co>:&nbsp;</b></span>I think the one available showing is the one you just ordered.</div><!--end:1716408010854--><><!--begin:1716408229149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408229_co>:&nbsp;</b></span><br>Actually I just verified there is an available seat that was purchased on 02/02/24 by Heather Schulle and has not been used</div><!--end:1716408229149--><><!--begin:1716408293765--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408293_cv>:&nbsp;</b></span>Perfect, she is my direct report and it&#39;s approved to use that for Antonio</div><!--end:1716408293765--><><!--begin:1716408358613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408358_co>:&nbsp;</b></span>Already I will send out that next invite to him now then</div><!--end:1716408358613--><><!--begin:1716408383702--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408383_co>:&nbsp;</b></span>Done</div><!--end:1716408383702--><><!--begin:1716408388029--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408387_cv>:&nbsp;</b></span>Thank you for all your help Tiffany</div><!--end:1716408388029--><><!--begin:1716408431558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408431_co>:&nbsp;</b></span>You are most welcome</div><!--end:1716408431558--><><!--begin:1716408438173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408438_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1716408438173--><><!--begin:1716408669792--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408669_cv>:&nbsp;</b></span>No thank you </div><!--end:1716408669792--><><!--begin:1716408815568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408815_co>:&nbsp;</b></span>If you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716408815568--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Munday: great thanks!\r\nTiffany: The invites have been sent\r\nTiffany: There was only 1 course ordered on SO13881\r\nTiffany: So I sent the invite to mailto:s.freeman@iwscorp.com\r\nSarah Munday: oh! I thought I ordered 2\r\nSarah Munday: I need to order another \r\nTiffany: I do show another one available on your account\r\nSarah Munday: yes please can that go to Antonio Ocampo please\r\nSarah Munday: unless it is designated to someone else? \r\nSarah Munday: If it is just purhcased with no designation then let&#39;s give it to him please\r\nTiffany: One  moment while I look into it a bit more to be sure\r\nTiffany: I think the one available showing is the one you just ordered.\r\nTiffany: Actually I just verified there is an available seat that was purchased on 02/02/24 by Heather Schulle and has not been used\r\nSarah Munday: Perfect, she is my direct report and it&#39;s approved to use that for Antonio\r\nTiffany: Already I will send out that next invite to him now then\r\nTiffany: Done\r\nSarah Munday: Thank you for all your help Tiffany\r\nTiffany: You are most welcome\r\nTiffany: Is there anything else I can assis tyou with today?\r\nSarah Munday: No thank you \r\nTiffany: If you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341046826WA', 1716408298, 1716408998, 1, 23, 7, 4, 0, 0, 0, 0, 5094, 0, 0, 0, 0, 'Ava Ricciardi', 'ava.ricciardi@wsp.com', '208.192.160.218', '4224b77765c6664fa9bafbc8078719da', 'Question Type:-_-Computer/Network Issues-cus-Company-_-WSP-cus-Online Course-_-40 hr HAZWOPER online course-cus-', 'The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue', '<div class=\'ca\'><div class=\'info_box\'><i>The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716408356251--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408356_cv>:&nbsp;</b></span>hi Tiffany do you know how to fix this issue if it arises again so that I do not have to redo sections</div><!--end:1716408356251--><><!--begin:1716408424381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408424_co>:&nbsp;</b></span>One moment let me look you up please</div><!--end:1716408424381--><><!--begin:1716408505532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408505_co>:&nbsp;</b></span>I am having my tier 2 support look into what you say but that will take time.</div><!--end:1716408505532--><><!--begin:1716408526573--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408526_cv>:&nbsp;</b></span>okay</div><!--end:1716408526573--><><!--begin:1716408527972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408527_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ava Ricciardi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? s </div><!--end:1716408527972--><><!--begin:1716408558888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408558_co>:&nbsp;</b></span>From what I can see it may be issolated to you as I have not experienced any bumping out</div><!--end:1716408558888--><><!--begin:1716408570045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408569_co>:&nbsp;</b></span>You are the first to report the issue as well</div><!--end:1716408570045--><><!--begin:1716408588197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408588_co>:&nbsp;</b></span>DO you have strong internet connection</div><!--end:1716408588197--><><!--begin:1716408622115--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408622_cv>:&nbsp;</b></span>Yes, other websites were working and i had IT check to make sure</div><!--end:1716408622115--><><!--begin:1716408695536--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408695_cv>:&nbsp;</b></span>It will go back and forth between working perfectly and then glitching taking me back to the login page, even though I was making sure to stay active on the page</div><!--end:1716408695536--><><!--begin:1716408707677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408707_co>:&nbsp;</b></span>Okay thank you.  As I said I will send this to my team to look into further and hopefully we can get it resolved.</div><!--end:1716408707677--><><!--begin:1716408719486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408719_co>:&nbsp;</b></span>WHat browser have you been using?</div><!--end:1716408719486--><><!--begin:1716408757987--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408758_cv>:&nbsp;</b></span>Microsoft edge </div><!--end:1716408757987--><><!--begin:1716408878141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408878_co>:&nbsp;</b></span>If you can try another browser I would suggest Google Chrome</div><!--end:1716408878141--><><!--begin:1716408920568--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408920_cv>:&nbsp;</b></span>okay if it happens again i will try to switch to google chrome however my company works almost fully on microsoft</div><!--end:1716408920568--><><!--begin:1716408931068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408930_co>:&nbsp;</b></span>I understand</div><!--end:1716408931068--><><!--begin:1716408943381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408943_co>:&nbsp;</b></span>Is there anything else I can do for you at this time?</div><!--end:1716408943381--><><!--begin:1716408964120--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408964_cv>:&nbsp;</b></span>no not at this time thank you</div><!--end:1716408964120--><><!--begin:1716408975021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408974_co>:&nbsp;</b></span>You are welcome</div><!--end:1716408975021--><><!--begin:1716408988797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408988_co>:&nbsp;</b></span>If think of anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716408988797--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue\r\nTiffany has joined the chat.\r\nAva Ricciardi: hi Tiffany do you know how to fix this issue if it arises again so that I do not have to redo sections\r\nTiffany: One moment let me look you up please\r\nTiffany: I am having my tier 2 support look into what you say but that will take time.\r\nAva Ricciardi: okay\r\nTiffany: Hi, Ava Ricciardi!My name is Tiffany. Welcome to ComplyChat!How are you today? s \r\nTiffany: From what I can see it may be issolated to you as I have not experienced any bumping out\r\nTiffany: You are the first to report the issue as well\r\nTiffany: DO you have strong internet connection\r\nAva Ricciardi: Yes, other websites were working and i had IT check to make sure\r\nAva Ricciardi: It will go back and forth between working perfectly and then glitching taking me back to the login page, even though I was making sure to stay active on the page\r\nTiffany: Okay thank you.  As I said I will send this to my team to look into further and hopefully we can get it resolved.\r\nTiffany: WHat browser have you been using?\r\nAva Ricciardi: Microsoft edge \r\nTiffany: If you can try another browser I would suggest Google Chrome\r\nAva Ricciardi: okay if it happens again i will try to switch to google chrome however my company works almost fully on microsoft\r\nTiffany: I understand\r\nTiffany: Is there anything else I can do for you at this time?\r\nAva Ricciardi: no not at this time thank you\r\nTiffany: You are welcome\r\nTiffany: If think of anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341106357ET', 1716467829, 1716468373, 1, 23, 7, 4, 0, 0, 0, 0, 7813, 0, 0, 0, 0, 'Alex Cook', 'acook@netechnical.com', '64.90.69.170', '0ba5d023bf40588334d1472f21d20063', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Northeast Technical Services-cus-Online Course-_-HAZWOPER-cus-', 'What browser? Any suggestions? ', '<div class=\'ca\'><div class=\'info_box\'><i>What browser? Any suggestions? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716467832954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467832_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alex Cook</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716467832954--><><!--begin:1716467842361--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467842_cv>:&nbsp;</b></span>Hi Tiffany - I am fine and yourself?</div><!--end:1716467842361--><><!--begin:1716467853114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467852_co>:&nbsp;</b></span>Good thanks</div><!--end:1716467853114--><><!--begin:1716467852827--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467853_cv>:&nbsp;</b></span>I am looking for some general info</div><!--end:1716467852827--><><!--begin:1716467874425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467874_co>:&nbsp;</b></span>With our online training the best browser to use is Google Chrome </div><!--end:1716467874425--><><!--begin:1716467881671--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467881_cv>:&nbsp;</b></span>I am IT at this company - one of my users seems to be having an issue - I was just trying to get some information from you guys as to what is recommended.</div><!--end:1716467881671--><><!--begin:1716467889017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467888_co>:&nbsp;</b></span>But Edge, Safrai, and Firefox should work as well</div><!--end:1716467889017--><><!--begin:1716467914753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467914_co>:&nbsp;</b></span>Which student is having issues so I can look him/her up please</div><!--end:1716467914753--><><!--begin:1716467923049--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467923_cv>:&nbsp;</b></span>OK - her issue was that it was sort of crashing throughout the training</div><!--end:1716467923049--><><!--begin:1716467936633--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467936_cv>:&nbsp;</b></span>said she didn&#39;t complete certain parts - but eventually let her through</div><!--end:1716467936633--><><!--begin:1716467951633--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467951_cv>:&nbsp;</b></span>I guess i can have her try chrome going forward and see if the issues remains</div><!--end:1716467951633--><><!--begin:1716467967194--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467967_cv>:&nbsp;</b></span>her name is Brit Elm - <a href=\'mailto:belm@netechnical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>belm@netechnical.com</a></div><!--end:1716467967194--><><!--begin:1716468021034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468020_co>:&nbsp;</b></span>I am having my Teir support level 3 look into the issues she is experiencing as we did speak before</div><!--end:1716468021034--><><!--begin:1716468022235--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468022_cv>:&nbsp;</b></span>it was showing she didn&#39;t complete the things on the left - but she did - but she was halfway through - and her like audit trail showed she had like an hour and a half into the lesson? i dont know it&#39;s hard for me to explain</div><!--end:1716468022235--><><!--begin:1716468040384--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468040_cv>:&nbsp;</b></span>i had her log into a differnet browser, adn that said she hadn&#39;t started it :)</div><!--end:1716468040384--><><!--begin:1716468046605--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468046_cv>:&nbsp;</b></span>ok - awesome! </div><!--end:1716468046605--><><!--begin:1716468069140--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468069_cv>:&nbsp;</b></span>i think she WAS able to complete that course - but as long as you guys are aware of it - i just wanted to see what i could do on my end to help</div><!--end:1716468069140--><><!--begin:1716468095801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468095_co>:&nbsp;</b></span>If I do hear back from Teir support 3 Me or someone from tht team will reach out to her as well.  </div><!--end:1716468095801--><><!--begin:1716468123851--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468124_cv>:&nbsp;</b></span>i looked on the microsoft content filtering and didn&#39;t see any blocking as far as that goes and i also did create a ticket w/ our ISP to see if their firewall was blocking anything</div><!--end:1716468123851--><><!--begin:1716468138220--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468138_cv>:&nbsp;</b></span>do you happen to know if any of the content is hosted in any foreign countries?</div><!--end:1716468138220--><><!--begin:1716468166650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468166_co>:&nbsp;</b></span>No it should not be</div><!--end:1716468166650--><><!--begin:1716468172483--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468172_cv>:&nbsp;</b></span>i&#39;ve seen that w/ our ISP in the past where if something was in russia/china - traffic is blocked, but i dont think it would have even started to begin with</div><!--end:1716468172483--><><!--begin:1716468223594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468223_co>:&nbsp;</b></span>I understand.  That should not be the case with our training</div><!--end:1716468223594--><><!--begin:1716468224026--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468224_cv>:&nbsp;</b></span>if you need me for anything as far as troubleshooting - or need me to try anything (aside from having her/anybody else using chrome in the future) - or if you need your tier 3 people to reach out - <a href=\'mailto:acook@netechnical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>acook@netechnical.com</a> is my email</div><!--end:1716468224026--><><!--begin:1716468231586--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468231_cv>:&nbsp;</b></span>appreciate it^</div><!--end:1716468231586--><><!--begin:1716468265857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468265_co>:&nbsp;</b></span>Thank you I wil pass your information on and we will be in touch if needed.</div><!--end:1716468265857--><><!--begin:1716468280065--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468280_cv>:&nbsp;</b></span>ok sounds good - have a great rest of the day! </div><!--end:1716468280065--><><!--begin:1716468337842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468337_co>:&nbsp;</b></span>You as well!</div><!--end:1716468337842--><><!--begin:1716468362671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468362_co>:&nbsp;</b></span>If you want to follow up or if you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716468362671--><><!--begin:1716468370984--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468371_cv>:&nbsp;</b></span>ok thanks!</div><!--end:1716468370984--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What browser? Any suggestions? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alex Cook!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlex Cook: Hi Tiffany - I am fine and yourself?\r\nTiffany: Good thanks\r\nAlex Cook: I am looking for some general info\r\nTiffany: With our online training the best browser to use is Google Chrome \r\nAlex Cook: I am IT at this company - one of my users seems to be having an issue - I was just trying to get some information from you guys as to what is recommended.\r\nTiffany: But Edge, Safrai, and Firefox should work as well\r\nTiffany: Which student is having issues so I can look him/her up please\r\nAlex Cook: OK - her issue was that it was sort of crashing throughout the training\r\nAlex Cook: said she didn&#39;t complete certain parts - but eventually let her through\r\nAlex Cook: I guess i can have her try chrome going forward and see if the issues remains\r\nAlex Cook: her name is Brit Elm - mailto:belm@netechnical.com\r\nTiffany: I am having my Teir support level 3 look into the issues she is experiencing as we did speak before\r\nAlex Cook: it was showing she didn&#39;t complete the things on the left - but she did - but she was halfway through - and her like audit trail showed she had like an hour and a half into the lesson? i dont know it&#39;s hard for me to explain\r\nAlex Cook: i had her log into a differnet browser, adn that said she hadn&#39;t started it :)\r\nAlex Cook: ok - awesome! \r\nAlex Cook: i think she WAS able to complete that course - but as long as you guys are aware of it - i just wanted to see what i could do on my end to help\r\nTiffany: If I do hear back from Teir support 3 Me or someone from tht team will reach out to her as well.  \r\nAlex Cook: i looked on the microsoft content filtering and didn&#39;t see any blocking as far as that goes and i also did create a ticket w/ our ISP to see if their firewall was blocking anything\r\nAlex Cook: do you happen to know if any of the content is hosted in any foreign countries?\r\nTiffany: No it should not be\r\nAlex Cook: i&#39;ve seen that w/ our ISP in the past where if something was in russia/china - traffic is blocked, but i dont think it would have even started to begin with\r\nTiffany: I understand.  That should not be the case with our training\r\nAlex Cook: if you need me for anything as far as troubleshooting - or need me to try anything (aside from having her/anybody else using chrome in the future) - or if you need your tier 3 people to reach out - mailto:acook@netechnical.com is my email\r\nAlex Cook: appreciate it^\r\nTiffany: Thank you I wil pass your information on and we will be in touch if needed.\r\nAlex Cook: ok sounds good - have a great rest of the day! \r\nTiffany: You as well!\r\nTiffany: If you want to follow up or if you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAlex Cook: ok thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341110478CZ', 1716471952, 1716472565, 1, 23, 10, 8, 0, 0, 5, 0, 3385, 0, 0, 0, 0, 'Colin Arona', 'colin.j.arona@leidos.com', '140.162.13.218', 'a047d01cb33ee387729d94bb0557b232', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Leidos-cus-Online Course-_-Meters and Instrumentation-cus-', 'Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716471955177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716471955_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colin Arona</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716471955177--><><!--begin:1716471973320--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716471973_cv>:&nbsp;</b></span>Im well thanks!</div><!--end:1716471973320--><><!--begin:1716472006314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472006_co>:&nbsp;</b></span>I am pulling up your training now</div><!--end:1716472006314--><><!--begin:1716472084168--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472084_cv>:&nbsp;</b></span>Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( </div><!--end:1716472084168--><><!--begin:1716472205676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472205_co>:&nbsp;</b></span>Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716472205676--><><!--begin:1716472316576--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472316_cv>:&nbsp;</b></span>I did have one time out today. Will try to be better about that.<br>Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!</div><!--end:1716472316576--><><!--begin:1716472525317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472525_co>:&nbsp;</b></span>OK, I issued a pass for the module you are stuck on. </div><!--end:1716472525317--><><!--begin:1716472553549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472553_co>:&nbsp;</b></span>You can proceed to the lesson assessment or start over and review the module</div><!--end:1716472553549--><><!--begin:1716472560089--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472560_cv>:&nbsp;</b></span>Thank you! hopefully the rest goes smoothly! </div><!--end:1716472560089--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colin Arona!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nColin Arona: Im well thanks!\r\nTiffany: I am pulling up your training now\r\nColin Arona: Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( \r\nTiffany: Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nColin Arona: I did have one time out today. Will try to be better about that.Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!\r\nTiffany: OK, I issued a pass for the module you are stuck on. \r\nTiffany: You can proceed to the lesson assessment or start over and review the module\r\nColin Arona: Thank you! hopefully the rest goes smoothly! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('341115943KQ', 1716477439, 1716479095, 2, 23, 31, 8, 0, 0, 0, 0, 8121, 0, 0, 0, 0, 'Jayce Galeazzi', 'Jayce.galeazzi@aecom.com', '208.127.184.77', 'd6558048a0bb8ddfdeba86c5cb90ef7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Dates of training and on-site portion', '<div class=\'ca\'><div class=\'info_box\'><i>Dates of training and on-site portion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716477442023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477441_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716477442023--><><!--begin:1716477448823--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477449_cv>:&nbsp;</b></span>good thanks</div><!--end:1716477448823--><><!--begin:1716477491768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477491_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER Refresher page on our website as a reference for when the hands-on days are scheduled</div><!--end:1716477491768--><><!--begin:1716477496645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477496_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1716477496645--><><!--begin:1716477598403--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477598_cv>:&nbsp;</b></span>I need 40 hour</div><!--end:1716477598403--><><!--begin:1716477616920--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477617_cv>:&nbsp;</b></span>but i am trying to determine the dates of the class. It just says June 6, is that the entire week?</div><!--end:1716477616920--><><!--begin:1716477624408--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477624_cv>:&nbsp;</b></span>for the 060324-PHI-40 class</div><!--end:1716477624408--><><!--begin:1716477633950--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477634_cv>:&nbsp;</b></span>Also, is there any in-person component?</div><!--end:1716477633950--><><!--begin:1716477643294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477643_co>:&nbsp;</b></span>The seminar 40-HOur HAZWOPERs are Tuesday through Fridays normally</div><!--end:1716477643294--><><!--begin:1716477648103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477647_co>:&nbsp;</b></span>4/10-hour days</div><!--end:1716477648103--><><!--begin:1716477678462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477678_co>:&nbsp;</b></span>The seminar classes are fully in person and the dress-out hands-on portion is held on the last day of class</div><!--end:1716477678462--><><!--begin:1716477694018--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477694_cv>:&nbsp;</b></span>Great, so it&#39;s all in-person.</div><!--end:1716477694018--><><!--begin:1716477713521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477713_co>:&nbsp;</b></span>Yes the seminar classes are all in person</div><!--end:1716477713521--><><!--begin:1716477813707--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477813_cv>:&nbsp;</b></span>anything need to be brought?</div><!--end:1716477813707--><><!--begin:1716477820346--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477820_cv>:&nbsp;</b></span>lunch?</div><!--end:1716477820346--><><!--begin:1716477835918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477835_co>:&nbsp;</b></span>Yes you can either bring a lunch or plan to go somewhere nearby</div><!--end:1716477835918--><><!--begin:1716478084735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478084_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716478084735--><><!--begin:1716478095769--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478095_cv>:&nbsp;</b></span>no, just confirming the final price is $,175</div><!--end:1716478095769--><><!--begin:1716478100768--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478100_cv>:&nbsp;</b></span>1175* no further fees</div><!--end:1716478100768--><><!--begin:1716478125042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478124_co>:&nbsp;</b></span>Yes if you are paying with a credit card.  If we need to send an invoice there is a fee to do that</div><!--end:1716478125042--><><!--begin:1716478283235--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478283_cv>:&nbsp;</b></span>does it inlclude DOT or just hazwoper 40</div><!--end:1716478283235--><><!--begin:1716478311938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478311_co>:&nbsp;</b></span>Just the 40-Hour HAZWOPER, DOT is a seperate course</div><!--end:1716478311938--><><!--begin:1716478327245--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478327_cv>:&nbsp;</b></span>is there a combo course?</div><!--end:1716478327245--><><!--begin:1716478408008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478407_co>:&nbsp;</b></span>You can purchase the DOT seperately which is usually scheduled on Mondays</div><!--end:1716478408008--><><!--begin:1716478431519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478431_co>:&nbsp;</b></span>We are in the process of uploading the schedule to the website </div><!--end:1716478431519--><><!--begin:1716478459594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478459_co>:&nbsp;</b></span>But I can see if there is a class available in PHI on 06/03/2024</div><!--end:1716478459594--><><!--begin:1716478472416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478472_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1716478472416--><><!--begin:1716478480623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478480_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1716478480623--><><!--begin:1716478584400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478584_co>:&nbsp;</b></span>There is no DOT class on 06/03/2024.  We have a virtual instructor led DOT on 06/10/2024 which is held live with an instructor held via a webinar </div><!--end:1716478584400--><><!--begin:1716478592562--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478592_cv>:&nbsp;</b></span>thank you!</div><!--end:1716478592562--><><!--begin:1716478900313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478900_co>:&nbsp;</b></span>DO you have any other questions I can assist with today?</div><!--end:1716478900313--><><!--begin:1716478910746--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478910_cv>:&nbsp;</b></span>no thanks </div><!--end:1716478910746--><><!--begin:1716478913158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478912_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716478913158--><><!--begin:1716478952875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478952_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716478952875--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Dates of training and on-site portion\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJayce Galeazzi: good thanks\r\nTiffany: You can use the 8-Hour HAZWOPER Refresher page on our website as a reference for when the hands-on days are scheduled\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nJayce Galeazzi: I need 40 hour\r\nJayce Galeazzi: but i am trying to determine the dates of the class. It just says June 6, is that the entire week?\r\nJayce Galeazzi: for the 060324-PHI-40 class\r\nJayce Galeazzi: Also, is there any in-person component?\r\nTiffany: The seminar 40-HOur HAZWOPERs are Tuesday through Fridays normally\r\nTiffany: 4/10-hour days\r\nTiffany: The seminar classes are fully in person and the dress-out hands-on portion is held on the last day of class\r\nJayce Galeazzi: Great, so it&#39;s all in-person.\r\nTiffany: Yes the seminar classes are all in person\r\nJayce Galeazzi: anything need to be brought?\r\nJayce Galeazzi: lunch?\r\nTiffany: Yes you can either bring a lunch or plan to go somewhere nearby\r\nTiffany: Is there anything else I can assist you with?\r\nJayce Galeazzi: no, just confirming the final price is $,175\r\nJayce Galeazzi: 1175* no further fees\r\nTiffany: Yes if you are paying with a credit card.  If we need to send an invoice there is a fee to do that\r\nJayce Galeazzi: does it inlclude DOT or just hazwoper 40\r\nTiffany: Just the 40-Hour HAZWOPER, DOT is a seperate course\r\nJayce Galeazzi: is there a combo course?\r\nTiffany: You can purchase the DOT seperately which is usually scheduled on Mondays\r\nTiffany: We are in the process of uploading the schedule to the website \r\nTiffany: But I can see if there is a class available in PHI on 06/03/2024\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: There is no DOT class on 06/03/2024.  We have a virtual instructor led DOT on 06/10/2024 which is held live with an instructor held via a webinar \r\nJayce Galeazzi: thank you!\r\nTiffany: DO you have any other questions I can assist with today?\r\nJayce Galeazzi: no thanks \r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341117083XH', 1716478556, 1716478734, 1, 23, 9, 5, 0, 0, 5, 1, 2374, 650, 0, 0, 0, 'Colin Arona', 'colin.j.arona@leidos.com', '140.162.13.218', 'a047d01cb33ee387729d94bb0557b232', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Leidos-cus-Online Course-_-Motor Vehicles and Mechanized Equipment-cus-', 'Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716478591025--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478591_cv>:&nbsp;</b></span>Hi again :( Hope your day is going well!</div><!--end:1716478591025--><><!--begin:1716478619951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478619_co>:&nbsp;</b></span>Sorry you got stuck again</div><!--end:1716478619951--><><!--begin:1716478661275--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478661_cv>:&nbsp;</b></span>I just wish I knew why *shrugs* IT issues are frustrating</div><!--end:1716478661275--><><!--begin:1716478669917--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478669_cv>:&nbsp;</b></span>I appreciate your prompt help though!</div><!--end:1716478669917--><><!--begin:1716478686671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478686_co>:&nbsp;</b></span>So you are stuck on the Motor Vehicles and Mechanized Equipment module right</div><!--end:1716478686671--><><!--begin:1716478696042--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478696_cv>:&nbsp;</b></span>correct</div><!--end:1716478696042--><><!--begin:1716478704429--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478704_cv>:&nbsp;</b></span>was able to get through most of the entire course</div><!--end:1716478704429--><><!--begin:1716478719479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478719_co>:&nbsp;</b></span>I have passed you through it </div><!--end:1716478719479--><><!--begin:1716478720528--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478720_cv>:&nbsp;</b></span>got stuck right before the final summary on one of the review questions</div><!--end:1716478720528--><><!--begin:1716478723720--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478723_cv>:&nbsp;</b></span>thank you!</div><!--end:1716478723720--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!\r\nTiffany has joined the chat.\r\nColin Arona: Hi again :( Hope your day is going well!\r\nTiffany: Sorry you got stuck again\r\nColin Arona: I just wish I knew why *shrugs* IT issues are frustrating\r\nColin Arona: I appreciate your prompt help though!\r\nTiffany: So you are stuck on the Motor Vehicles and Mechanized Equipment module right\r\nColin Arona: correct\r\nColin Arona: was able to get through most of the entire course\r\nTiffany: I have passed you through it \r\nColin Arona: got stuck right before the final summary on one of the review questions\r\nColin Arona: thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3411216953Y', 1716483185, 1716483353, 2, 23, 25, 3, 0, 0, 0, 1, 1884, 0, 0, 0, 0, 'Jayce Galeazzi', 'Jayce.galeazzi@aecom.com', '208.127.184.77', 'd6558048a0bb8ddfdeba86c5cb90ef7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Does AECOM have a corporate account?', '<div class=\'ca\'><div class=\'info_box\'><i>Does AECOM have a corporate account?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716483187113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483186_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716483187113--><><!--begin:1716483207393--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483207_cv>:&nbsp;</b></span>hi tiffany, good. just wondering if aecom has a corporate account</div><!--end:1716483207393--><><!--begin:1716483233507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483233_co>:&nbsp;</b></span>AECOM does not have a corporate/contracted account set up with up</div><!--end:1716483233507--><><!--begin:1716483245492--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483245_cv>:&nbsp;</b></span>ok, thank you!</div><!--end:1716483245492--><><!--begin:1716483251657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483251_co>:&nbsp;</b></span>You are welcome</div><!--end:1716483251657--><><!--begin:1716483259713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483259_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716483259713--><><!--begin:1716483263469--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483263_cv>:&nbsp;</b></span>no thanks</div><!--end:1716483263469--><><!--begin:1716483307192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483307_co>:&nbsp;</b></span>Have a safe daY!</div><!--end:1716483307192--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does AECOM have a corporate account?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJayce Galeazzi: hi tiffany, good. just wondering if aecom has a corporate account\r\nTiffany: AECOM does not have a corporate/contracted account set up with up\r\nJayce Galeazzi: ok, thank you!\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nJayce Galeazzi: no thanks\r\nTiffany: Have a safe daY!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3411323969T', 1716493867, 1716494763, 1, 23, 5, 2, 0, 0, 5, 0, 6293, 651, 0, 0, 0, 'Ava Ricciardi', 'ava.ricciardi@wsp.com', '208.192.160.218', '296b5191d9871ac2eaa3102889216a6f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-WSP-cus-Online Course-_-40 hr online HAZWOPER training-cus-', 'I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?', '<div class=\'ca\'><div class=\'info_box\'><i>I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716493869621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716493869_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ava Ricciardi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716493869621--><><!--begin:1716493898179--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493898_cv>:&nbsp;</b></span>I&#39;m well Tiffany how are you?</div><!--end:1716493898179--><><!--begin:1716493912730--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493912_cv>:&nbsp;</b></span>I am having similar issues as yesterday</div><!--end:1716493912730--><><!--begin:1716493939630--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493940_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128577;</span></div><!--end:1716493939630--><><!--begin:1716494026466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494026_co>:&nbsp;</b></span>I am pulling you up now</div><!--end:1716494026466--><><!--begin:1716494098865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494098_co>:&nbsp;</b></span>Are you stuck in Respiratory Protection module?</div><!--end:1716494098865--><><!--begin:1716494162496--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494162_cv>:&nbsp;</b></span>i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question </div><!--end:1716494162496--><><!--begin:1716494171954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494171_co>:&nbsp;</b></span>I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing</div><!--end:1716494171954--><><!--begin:1716494295916--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494295_cv>:&nbsp;</b></span>When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after</div><!--end:1716494295916--><><!--begin:1716494332085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494331_co>:&nbsp;</b></span>When the module is stuck are you able to use the exit module link?</div><!--end:1716494332085--><><!--begin:1716494375952--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494376_cv>:&nbsp;</b></span>Mo </div><!--end:1716494375952--><><!--begin:1716494378136--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494378_cv>:&nbsp;</b></span>No</div><!--end:1716494378136--><><!--begin:1716494472459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494472_co>:&nbsp;</b></span>You can email me directly or call me when you experience the issues.  <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> and <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1716494472459--><><!--begin:1716494497820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494497_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.</div><!--end:1716494497820--><><!--begin:1716494621816--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494622_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1716494621816--><><!--begin:1716494669803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494669_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1716494669803--><><!--begin:1716494699855--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494699_cv>:&nbsp;</b></span>well actually yes </div><!--end:1716494699855--><><!--begin:1716494707559--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494707_cv>:&nbsp;</b></span>my page is now unresponsive</div><!--end:1716494707559--><><!--begin:1716494722339--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494723_cv>:&nbsp;</b></span>just kidding it got fixed this time</div><!--end:1716494722339--><><!--begin:1716494737004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494736_co>:&nbsp;</b></span>okay good</div><!--end:1716494737004--><><!--begin:1716494761100--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494761_cv>:&nbsp;</b></span>Thank you for your help again. Have a great rest of your day!</div><!--end:1716494761100--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ava Ricciardi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAva Ricciardi: I&#39;m well Tiffany how are you?\r\nAva Ricciardi: I am having similar issues as yesterday\r\nAva Ricciardi: &#128577;\r\nTiffany: I am pulling you up now\r\nTiffany: Are you stuck in Respiratory Protection module?\r\nAva Ricciardi: i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question \r\nTiffany: I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing\r\nAva Ricciardi: When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after\r\nTiffany: When the module is stuck are you able to use the exit module link?\r\nAva Ricciardi: Mo \r\nAva Ricciardi: No\r\nTiffany: You can email me directly or call me when you experience the issues.  mailto:tiffany@csregs.com and tel:8007112706 ext 313\r\nTiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.\r\nAva Ricciardi: Okay thank you\r\nTiffany: Is there anything else I can assist you with at this time?\r\nAva Ricciardi: well actually yes \r\nAva Ricciardi: my page is now unresponsive\r\nAva Ricciardi: just kidding it got fixed this time\r\nTiffany: okay good\r\nAva Ricciardi: Thank you for your help again. Have a great rest of your day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341201309QN', 1716562781, 1716563349, 1, 23, 7, 5, 0, 0, 5, 0, 3999, 0, 0, 0, 0, 'Isabella Clowes', 'clowesim@cdmsmith.com', '98.124.160.253', '7d1bed51dcf3a17f1c7b4c80ed92a28c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716562784315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562784_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabella Clowes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716562784315--><><!--begin:1716562808508--><div class=\'cv\'><span class=\'notranslate\'><b>Isabella Clowes<timestamp_1716562808_cv>:&nbsp;</b></span>Hi, I&#39;m good how are you?</div><!--end:1716562808508--><><!--begin:1716562829824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562829_co>:&nbsp;</b></span>Good thanks</div><!--end:1716562829824--><><!--begin:1716562843496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562843_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716562843496--><><!--begin:1716563141994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716563141_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716563141994--><><!--begin:1716563276143--><div class=\'cv\'><span class=\'notranslate\'><b>Isabella Clowes<timestamp_1716563276_cv>:&nbsp;</b></span>Okay I will try to do all of those things, thank you!</div><!--end:1716563276143--><><!--begin:1716563341347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716563341_co>:&nbsp;</b></span>You are welcome</div><!--end:1716563341347--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabella Clowes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIsabella Clowes: Hi, I&#39;m good how are you?\r\nTiffany: Good thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nIsabella Clowes: Okay I will try to do all of those things, thank you!\r\nTiffany: You are welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341208845X2', 1716570333, 1716570579, 2, 23, 23, 3, 0, 0, 0, 0, 2734, 0, 0, 0, 0, 'Christina Pilla', 'christina.pilla@swca.com', '130.41.225.233', '62de8894ed942eb12d8be47ee8bcf5f7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SWCA-cus-', 'I registered for a course but it is still listed as pending. When will I be able to begin the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for a course but it is still listed as pending. When will I be able to begin the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716570337393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570337_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christina Pilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716570337393--><><!--begin:1716570372118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570371_co>:&nbsp;</b></span>Do you have an order number I can look up please?</div><!--end:1716570372118--><><!--begin:1716570416370--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570420_cv>:&nbsp;</b></span>CS926</div><!--end:1716570416370--><><!--begin:1716570488431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570488_co>:&nbsp;</b></span>Thank you I found your order number is SO13878</div><!--end:1716570488431--><><!--begin:1716570501505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570501_co>:&nbsp;</b></span>I do show you are registered and able to start training </div><!--end:1716570501505--><><!--begin:1716570518015--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570522_cv>:&nbsp;</b></span>I was just able to figure it out! It wasn&#39;t letting me log in but I got it squared away. Thanks! </div><!--end:1716570518015--><><!--begin:1716570535063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570534_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1716570535063--><><!--begin:1716570542857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570542_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716570542857--><><!--begin:1716570548645--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570552_cv>:&nbsp;</b></span>Nope that&#39;s all. Thanks! </div><!--end:1716570548645--><><!--begin:1716570579305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570579_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716570579305--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I registered for a course but it is still listed as pending. When will I be able to begin the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christina Pilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number I can look up please?\r\nChristina Pilla: CS926\r\nTiffany: Thank you I found your order number is SO13878\r\nTiffany: I do show you are registered and able to start training \r\nChristina Pilla: I was just able to figure it out! It wasn&#39;t letting me log in but I got it squared away. Thanks! \r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nChristina Pilla: Nope that&#39;s all. Thanks! \r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3412220742M', 1716583561, 1716584262, 2, 23, 22, 5, 0, 0, 5, 0, 4780, 0, 0, 0, 0, 'Layne', 'Layne.Kortbein@anteagroup.us', '96.78.88.41', '9c0add2c7489482cb2461a463e6f0a9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'I\'m unable to register my email for an account', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m unable to register my email for an account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716583563842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583563_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Layne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716583563842--><><!--begin:1716583582109--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583582_cv>:&nbsp;</b></span>Great thanks!</div><!--end:1716583582109--><><!--begin:1716583596068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583595_co>:&nbsp;</b></span>One moment please</div><!--end:1716583596068--><><!--begin:1716583651002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583650_co>:&nbsp;</b></span>Okay try it now please</div><!--end:1716583651002--><><!--begin:1716583679597--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583679_cv>:&nbsp;</b></span>Yep that worked!</div><!--end:1716583679597--><><!--begin:1716583689818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583689_co>:&nbsp;</b></span>Great</div><!--end:1716583689818--><><!--begin:1716583698228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583698_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716583698228--><><!--begin:1716583755263--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583755_cv>:&nbsp;</b></span>Yes I&#39;m trying to add in the attendee information in the 40 Hour class in my cart and I&#39;m getting the error &quot;TypeError: Cannot read property &quot;value&quot; from undefined (ssp_libraries.js#8081)&quot;</div><!--end:1716583755263--><><!--begin:1716583785899--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583785_cv>:&nbsp;</b></span>Does it not recognize .us emails as valid emails?</div><!--end:1716583785899--><><!--begin:1716583803254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583803_co>:&nbsp;</b></span>Are you putting the email in all lower case?</div><!--end:1716583803254--><><!--begin:1716583808266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583808_co>:&nbsp;</b></span>If not please try that</div><!--end:1716583808266--><><!--begin:1716583827306--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583827_cv>:&nbsp;</b></span>Yes I tried that and still receiving the error</div><!--end:1716583827306--><><!--begin:1716583845836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583845_co>:&nbsp;</b></span>Are you purchasing a seminar in person 40 HAZ?</div><!--end:1716583845836--><><!--begin:1716583860258--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583860_cv>:&nbsp;</b></span>The 40 HR Online Standard version</div><!--end:1716583860258--><><!--begin:1716583893474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583893_co>:&nbsp;</b></span>I believe there is a glitch in the website as yuo do not add attendee info until after you purchase the online training</div><!--end:1716583893474--><><!--begin:1716583915724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583915_co>:&nbsp;</b></span>Can you please refresh your page </div><!--end:1716583915724--><><!--begin:1716584097844--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584097_cv>:&nbsp;</b></span>Sure - I&#39;m in the checkout and am not seeing an attendee info option yet.</div><!--end:1716584097844--><><!--begin:1716584135821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584135_co>:&nbsp;</b></span>Once the purchase is complete you will get an email to log into our training website and assign the seat to the participant </div><!--end:1716584135821--><><!--begin:1716584214332--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584214_cv>:&nbsp;</b></span>Got it - thank you!</div><!--end:1716584214332--><><!--begin:1716584222823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584222_co>:&nbsp;</b></span>You are welcome</div><!--end:1716584222823--><><!--begin:1716584235791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584235_co>:&nbsp;</b></span>Do you have any other questions I can answer?</div><!--end:1716584235791--><><!--begin:1716584252731--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584252_cv>:&nbsp;</b></span>No that should be all!</div><!--end:1716584252731--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m unable to register my email for an account\r\nTiffany has joined the chat.\r\nTiffany: Hi, Layne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLayne: Great thanks!\r\nTiffany: One moment please\r\nTiffany: Okay try it now please\r\nLayne: Yep that worked!\r\nTiffany: Great\r\nTiffany: Is there anything else I can assist you with?\r\nLayne: Yes I&#39;m trying to add in the attendee information in the 40 Hour class in my cart and I&#39;m getting the error &quot;TypeError: Cannot read property &quot;value&quot; from undefined (ssp_libraries.js#8081)&quot;\r\nLayne: Does it not recognize .us emails as valid emails?\r\nTiffany: Are you putting the email in all lower case?\r\nTiffany: If not please try that\r\nLayne: Yes I tried that and still receiving the error\r\nTiffany: Are you purchasing a seminar in person 40 HAZ?\r\nLayne: The 40 HR Online Standard version\r\nTiffany: I believe there is a glitch in the website as yuo do not add attendee info until after you purchase the online training\r\nTiffany: Can you please refresh your page \r\nLayne: Sure - I&#39;m in the checkout and am not seeing an attendee info option yet.\r\nTiffany: Once the purchase is complete you will get an email to log into our training website and assign the seat to the participant \r\nLayne: Got it - thank you!\r\nTiffany: You are welcome\r\nTiffany: Do you have any other questions I can answer?\r\nLayne: No that should be all!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341543188CH', 1716904681, 1716904844, 2, 23, 26, 6, 0, 0, 4, 0, 1893, 0, 0, 0, 0, 'kristi barnette', 'kristi.barnette@arcadis.com', '99.62.245.247', 'a643907bd00cc8bb5e69410639815afc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-arcadis-cus-', 'where is the \"houston west\" training location?', '<div class=\'ca\'><div class=\'info_box\'><i>where is the \"houston west\" training location?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716904715850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904683_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>kristi barnette</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716904715850--><><!--begin:1716904718214--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904716_cv>:&nbsp;</b></span>can you tell me where the training location is for houston if I decide to sign up for an in-person class?</div><!--end:1716904718214--><><!--begin:1716904798382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904765_co>:&nbsp;</b></span>I show it is currently scheduled to be held at the Norris Conference Centers-Westchase 9990 Richmond Ave Houston TX 77042</div><!--end:1716904798382--><><!--begin:1716904793715--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904791_cv>:&nbsp;</b></span>thanks.  I&#39;ll sign up for online then.  Not willing to drive that far in traffic.</div><!--end:1716904793715--><><!--begin:1716904852318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904819_co>:&nbsp;</b></span>Understood</div><!--end:1716904852318--><><!--begin:1716904861308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904828_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716904861308--><><!--begin:1716904843906--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904841_cv>:&nbsp;</b></span>no thank you</div><!--end:1716904843906--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'where is the \"houston west\" training location?\r\nTiffany has joined the chat.\r\nTiffany: Hi, kristi barnette!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nkristi barnette: can you tell me where the training location is for houston if I decide to sign up for an in-person class?\r\nTiffany: I show it is currently scheduled to be held at the Norris Conference Centers-Westchase 9990 Richmond Ave Houston TX 77042\r\nkristi barnette: thanks.  I&#39;ll sign up for online then.  Not willing to drive that far in traffic.\r\nTiffany: Understood\r\nTiffany: Is there anything else I can assist you with today?\r\nkristi barnette: no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('341547074Z2', 1716908564, 1716908707, 2, 23, 25, 5, 0, 0, 5, 0, 3039, 0, 0, 0, 0, 'Ben Dabney', 'ben.dabney@tetratech.com', '68.10.210.76', '6c0ceae1caae14f2bf0e93037189f3f0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech-cus-', 'Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.', '<div class=\'ca\'><div class=\'info_box\'><i>Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716908598691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908566_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ben Dabney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716908598691--><><!--begin:1716908577048--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908577_cv>:&nbsp;</b></span>Good</div><!--end:1716908577048--><><!--begin:1716908613173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908580_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1716908613173--><><!--begin:1716908592447--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908592_cv>:&nbsp;</b></span>Okay, thank you</div><!--end:1716908592447--><><!--begin:1716908631004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908598_co>:&nbsp;</b></span>The-Hour HAZWOPER online hybrid version is the one you want </div><!--end:1716908631004--><><!--begin:1716908624164--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908624_cv>:&nbsp;</b></span>Perfect, thanks</div><!--end:1716908624164--><><!--begin:1716908657377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908625_co>:&nbsp;</b></span>You can always add the hands&#39;-on portion within a year if needed</div><!--end:1716908657377--><><!--begin:1716908665572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908633_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716908665572--><><!--begin:1716908635055--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908635_cv>:&nbsp;</b></span>ok</div><!--end:1716908635055--><><!--begin:1716908671691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908639_co>:&nbsp;</b></span>Is there anything else you need?</div><!--end:1716908671691--><><!--begin:1716908648630--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908648_cv>:&nbsp;</b></span>Nope that was it</div><!--end:1716908648630--><><!--begin:1716908699185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908666_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716908699185--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ben Dabney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBen Dabney: Good\r\nTiffany: Yes that is correct\r\nBen Dabney: Okay, thank you\r\nTiffany: The-Hour HAZWOPER online hybrid version is the one you want \r\nBen Dabney: Perfect, thanks\r\nTiffany: You can always add the hands&#39;-on portion within a year if needed\r\nTiffany: You are welcome!\r\nBen Dabney: ok\r\nTiffany: Is there anything else you need?\r\nBen Dabney: Nope that was it\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341548489YE', 1716909981, 1716911407, 2, 23, 28, 5, 0, 0, 0, 0, 3176, 0, 0, 0, 0, 'Beatriz', 'bearizgalayda@outlook.com', '68.194.64.11', '23c4daf4925ea613aec47902d995b010', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GECR-cus-', 'I am not able to sign with personal email', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to sign with personal email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716910015695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716909983_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beatriz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716910015695--><><!--begin:1716909991517--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716909992_cv>:&nbsp;</b></span>good!</div><!--end:1716909991517--><><!--begin:1716909998908--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910000_cv>:&nbsp;</b></span>how are you?</div><!--end:1716909998908--><><!--begin:1716910041929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716910009_co>:&nbsp;</b></span>Good thanks</div><!--end:1716910041929--><><!--begin:1716910012307--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910013_cv>:&nbsp;</b></span>So, I am not being able to register</div><!--end:1716910012307--><><!--begin:1716910026908--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910028_cv>:&nbsp;</b></span>just because I dont have a business email yet</div><!--end:1716910026908--><><!--begin:1716910061698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716910029_co>:&nbsp;</b></span>I will set up an account for you and send you a password set email</div><!--end:1716910061698--><><!--begin:1716910042973--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910044_cv>:&nbsp;</b></span>thank you</div><!--end:1716910042973--><><!--begin:1716911195042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911162_co>:&nbsp;</b></span>Did you receive the email?</div><!--end:1716911195042--><><!--begin:1716911244062--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911245_cv>:&nbsp;</b></span>not yet</div><!--end:1716911244062--><><!--begin:1716911282501--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911283_cv>:&nbsp;</b></span>which email you sent me, please?</div><!--end:1716911282501--><><!--begin:1716911334820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911302_co>:&nbsp;</b></span>the outlook email you listed in the chat</div><!--end:1716911334820--><><!--begin:1716911335324--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911336_cv>:&nbsp;</b></span>I havent received yet</div><!--end:1716911335324--><><!--begin:1716911427883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911395_co>:&nbsp;</b></span>Is <a href=\'mailto:bearizgalayda@outlook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bearizgalayda@outlook.com</a> the correct email address?</div><!--end:1716911427883--><><!--begin:1716911439186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911407_co>:&nbsp;</b></span>Have you checked your junk folder?</div><!--end:1716911439186--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am not able to sign with personal email\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beatriz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeatriz: good!\r\nBeatriz: how are you?\r\nTiffany: Good thanks\r\nBeatriz: So, I am not being able to register\r\nBeatriz: just because I dont have a business email yet\r\nTiffany: I will set up an account for you and send you a password set email\r\nBeatriz: thank you\r\nTiffany: Did you receive the email?\r\nBeatriz: not yet\r\nBeatriz: which email you sent me, please?\r\nTiffany: the outlook email you listed in the chat\r\nBeatriz: I havent received yet\r\nTiffany: Is mailto:bearizgalayda@outlook.com the correct email address?\r\nTiffany: Have you checked your junk folder?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('341556152QG', 1716917641, 1716918098, 2, 23, 24, 6, 0, 0, 5, 0, 3091, 656, 0, 0, 0, 'B Csernak', 'bcsernak@hgl.com', '73.212.181.60', 'fd5c2dd825ce7ce6ec7f40fa276a8a14', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-HydroGeoLogic-cus-', 'I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716917674758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917642_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>B Csernak</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716917674758--><><!--begin:1716917701983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917670_co>:&nbsp;</b></span>Is this for the online course?</div><!--end:1716917701983--><><!--begin:1716917696531--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917686_cv>:&nbsp;</b></span>Afternoon Tiffany. I am pretty good. I hope you are doing well. </div><!--end:1716917696531--><><!--begin:1716917715473--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917705_cv>:&nbsp;</b></span>Yes this is for the Online Standard</div><!--end:1716917715473--><><!--begin:1716917787919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917755_co>:&nbsp;</b></span>Once you submit the order you will get an email to log in as a group manager into the online training account there you will be able to assign the course to the participant.  </div><!--end:1716917787919--><><!--begin:1716917896816--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917886_cv>:&nbsp;</b></span>Perfect, That is the answer I was hoping for. </div><!--end:1716917896816--><><!--begin:1716917929161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917897_co>:&nbsp;</b></span>Great! Do you have any other questions I can assist with?</div><!--end:1716917929161--><><!--begin:1716917933827--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917923_cv>:&nbsp;</b></span>No I should be able to get they setup now. Thank you!</div><!--end:1716917933827--><><!--begin:1716917968885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917936_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716917968885--><><!--begin:1716917982567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917950_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716917982567--><><!--begin:1716918104999--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716918094_cv>:&nbsp;</b></span>You as well</div><!--end:1716918104999--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? \r\nTiffany has joined the chat.\r\nTiffany: Hi, B Csernak!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Is this for the online course?\r\nB Csernak: Afternoon Tiffany. I am pretty good. I hope you are doing well. \r\nB Csernak: Yes this is for the Online Standard\r\nTiffany: Once you submit the order you will get an email to log in as a group manager into the online training account there you will be able to assign the course to the participant.  \r\nB Csernak: Perfect, That is the answer I was hoping for. \r\nTiffany: Great! Do you have any other questions I can assist with?\r\nB Csernak: No I should be able to get they setup now. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nB Csernak: You as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341559728A8', 1716921218, 1716921444, 2, 23, 26, 4, 0, 0, 0, 0, 2070, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a676b60b92e51a91e4658f44093bb896', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-RWA-cus-', 'Hi, do you know if you will have training in August?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, do you know if you will have training in August?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716921253728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921221_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716921253728--><><!--begin:1716921236403--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921236_cv>:&nbsp;</b></span>Good. Training for Hartford, CT</div><!--end:1716921236403--><><!--begin:1716921280486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921248_co>:&nbsp;</b></span>One moment please</div><!--end:1716921280486--><><!--begin:1716921365756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921333_co>:&nbsp;</b></span>Is this for the 40-HOur HAZWOPER?</div><!--end:1716921365756--><><!--begin:1716921363487--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921363_cv>:&nbsp;</b></span>24-hr, sorry</div><!--end:1716921363487--><><!--begin:1716921416817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921384_co>:&nbsp;</b></span>07/30-08/01 is the next one scheduled held at the end of July and very beginning of August</div><!--end:1716921416817--><><!--begin:1716921400741--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921400_cv>:&nbsp;</b></span>Is there anything scheduled after that?</div><!--end:1716921400741--><><!--begin:1716921458845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921426_co>:&nbsp;</b></span>Then 09/10-09/12</div><!--end:1716921458845--><><!--begin:1716921437700--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921437_cv>:&nbsp;</b></span>ok, thank you</div><!--end:1716921437700--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, do you know if you will have training in August?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Good. Training for Hartford, CT\r\nTiffany: One moment please\r\nTiffany: Is this for the 40-HOur HAZWOPER?\r\nAmy Velasquez: 24-hr, sorry\r\nTiffany: 07/30-08/01 is the next one scheduled held at the end of July and very beginning of August\r\nAmy Velasquez: Is there anything scheduled after that?\r\nTiffany: Then 09/10-09/12\r\nAmy Velasquez: ok, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3415612462V', 1716922718, 1716923129, 2, 23, 8, 4, 0, 0, 5, 0, 2968, 0, 0, 0, 0, 'eric', 'ezeigler@upenn.edu', '128.91.67.203', '572331a2c81e25bb2a7083278cfd2d73', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-UPENN-cus-', 'I have not receieved my certificate ', '<div class=\'ca\'><div class=\'info_box\'><i>I have not receieved my certificate </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716922753758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922722_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716922753758--><><!--begin:1716922734212--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922734_cv>:&nbsp;</b></span>Good, need certificater</div><!--end:1716922734212--><><!--begin:1716922828609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922796_co>:&nbsp;</b></span>Can I please get your last name?</div><!--end:1716922828609--><><!--begin:1716922808510--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922808_cv>:&nbsp;</b></span>Zeigler</div><!--end:1716922808510--><><!--begin:1716922968909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922937_co>:&nbsp;</b></span>Your certificate was sent out via US Mail in March to Kevin M ONeil<br>UPENN<br>422 Guardian Drive<br>Philadelphia PA 19104</div><!--end:1716922968909--><><!--begin:1716922981047--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922981_cv>:&nbsp;</b></span>I believe it was lost in the mail because he never recived it, can I get a digital version?</div><!--end:1716922981047--><><!--begin:1716923100284--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923068_co>:&nbsp;</b></span>I have received approval to issue you a one time PDF at no fee but normally there is a $10 fee to have the cert resent via email PDF.  </div><!--end:1716923100284--><><!--begin:1716923110368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923078_co>:&nbsp;</b></span>I will get you an email with the cert later today.</div><!--end:1716923110368--><><!--begin:1716923100078--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923100_cv>:&nbsp;</b></span>Well on that note I appreciate it very much :)</div><!--end:1716923100078--><><!--begin:1716923142964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923111_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with?</div><!--end:1716923142964--><><!--begin:1716923118278--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923118_cv>:&nbsp;</b></span>All good Tiff</div><!--end:1716923118278--><><!--begin:1716923122567--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923122_cv>:&nbsp;</b></span>Have a good one </div><!--end:1716923122567--><><!--begin:1716923156213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923124_co>:&nbsp;</b></span>Great!</div><!--end:1716923156213--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have not receieved my certificate \r\nTiffany has joined the chat.\r\nTiffany: Hi, eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\neric: Good, need certificater\r\nTiffany: Can I please get your last name?\r\neric: Zeigler\r\nTiffany: Your certificate was sent out via US Mail in March to Kevin M ONeilUPENN422 Guardian DrivePhiladelphia PA 19104\r\neric: I believe it was lost in the mail because he never recived it, can I get a digital version?\r\nTiffany: I have received approval to issue you a one time PDF at no fee but normally there is a $10 fee to have the cert resent via email PDF.  \r\nTiffany: I will get you an email with the cert later today.\r\neric: Well on that note I appreciate it very much :)\r\nTiffany: You are welcome! Is there anything else I can assist you with?\r\neric: All good Tiff\r\neric: Have a good one \r\nTiffany: Great!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341567694AV', 1716929164, 1716930574, 1, 23, 6, 4, 0, 0, 0, 0, 3806, 0, 0, 0, 0, 'LUIZ', 'TENORIO@AEROIMPORT.COM.BR', '24.92.169.188', '33cceee6981cbf55263ec3db514f604d', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-AEROIMPORT-cus-Online Course-_-IATA DANGEROUS GOODS-cus-', 'Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716929199794--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929168_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LUIZ</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716929199794--><><!--begin:1716929183425--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929180_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1716929183425--><><!--begin:1716929311211--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929308_cv>:&nbsp;</b></span>?</div><!--end:1716929311211--><><!--begin:1716929335969--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929333_cv>:&nbsp;</b></span>Hello,<br><br>We are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.<br><br>What is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?<br><br>How much is the course per student? Can it be online? When will there be a class?<br><br>We need an IATA certified School.<br><br>Thank you very much.</div><!--end:1716929335969--><><!--begin:1716929385346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929353_co>:&nbsp;</b></span>We have the IATA training course but I would have to check with my training manager regarding the category 6 or CBTA 7.3 as you mentioned</div><!--end:1716929385346--><><!--begin:1716929569202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929537_co>:&nbsp;</b></span>I can reach out via email once I have more information for you</div><!--end:1716929569202--><><!--begin:1716929573994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929542_co>:&nbsp;</b></span>Will that work?</div><!--end:1716929573994--><><!--begin:1716929746907--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929744_cv>:&nbsp;</b></span>Yes, my em-mail is <a href=\'mailto:tenorio@aeroimport.com.br\' target=\'_blank\' rel=\'noopener noreferrer\'>tenorio@aeroimport.com.br</a></div><!--end:1716929746907--><><!--begin:1716929761662--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929758_cv>:&nbsp;</b></span>cel 689 2412865</div><!--end:1716929761662--><><!--begin:1716929793146--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929790_cv>:&nbsp;</b></span>whatsapp +55 21 964443791</div><!--end:1716929793146--><><!--begin:1716929845868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929814_co>:&nbsp;</b></span>Sounds good! I am Tiffany and my email is <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> and you can also reach me at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1716929845868--><><!--begin:1716929860698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929829_co>:&nbsp;</b></span>I will send you an email once I have a response regarding your inquiry</div><!--end:1716929860698--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.\r\nTiffany has joined the chat.\r\nTiffany: Hi, LUIZ!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLUIZ: &#128578;\r\nLUIZ: ?\r\nLUIZ: Hello,We are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.What is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?How much is the course per student? Can it be online? When will there be a class?We need an IATA certified School.Thank you very much.\r\nTiffany: We have the IATA training course but I would have to check with my training manager regarding the category 6 or CBTA 7.3 as you mentioned\r\nTiffany: I can reach out via email once I have more information for you\r\nTiffany: Will that work?\r\nLUIZ: Yes, my em-mail is mailto:tenorio@aeroimport.com.br\r\nLUIZ: cel 689 2412865\r\nLUIZ: whatsapp +55 21 964443791\r\nTiffany: Sounds good! I am Tiffany and my email is mailto:tiffany@csregs.com and you can also reach me at tel:8007112706 ext 313\r\nTiffany: I will send you an email once I have a response regarding your inquiry\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341626478BT', 1716987958, 1716988429, 2, 23, 15, 10, 0, 0, 0, 1, 1801, 0, 0, 0, 0, 'Beatriz', 'bearizgalayda@outlook.com', '68.194.64.11', '23c4daf4925ea613aec47902d995b010', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GECR-cus-', 'How do I start the course', '<div class=\'ca\'><div class=\'info_box\'><i>How do I start the course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716987962379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716987962_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beatriz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716987962379--><><!--begin:1716987975950--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716987976_cv>:&nbsp;</b></span>Good!</div><!--end:1716987975950--><><!--begin:1716988015480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988015_co>:&nbsp;</b></span>You should have received an email with info to log in/set up your training account after you submitted the order</div><!--end:1716988015480--><><!--begin:1716988070801--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716988070_cv>:&nbsp;</b></span>yes, but when I put email it doesn&#39;t go through</div><!--end:1716988070801--><><!--begin:1716988091467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988091_co>:&nbsp;</b></span>Did you click the link to set up your account?</div><!--end:1716988091467--><><!--begin:1716988123871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988124_co>:&nbsp;</b></span>This is a separate account that needs to be set up as it is different from the purchasing one</div><!--end:1716988123871--><><!--begin:1716988429517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988429_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716988429517--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How do I start the course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beatriz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeatriz: Good!\r\nTiffany: You should have received an email with info to log in/set up your training account after you submitted the order\r\nBeatriz: yes, but when I put email it doesn&#39;t go through\r\nTiffany: Did you click the link to set up your account?\r\nTiffany: This is a separate account that needs to be set up as it is different from the purchasing one\r\nTiffany: Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('34164045834', 1717001966, 1717002138, 2, 23, 44, 5, 0, 0, 5, 0, 2417, 658, 0, 0, 0, 'Sofia', 'saksonov@thesterlinglab.com', '50.171.170.114', '037902be8a7d82a0e3ee378ab72da4c0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Sterling Labs-cus-', 'Once I buy an online hazwoper training will I be able to assign it right away to my selected students? ', '<div class=\'ca\'><div class=\'info_box\'><i>Once I buy an online hazwoper training will I be able to assign it right away to my selected students? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717001968078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717001968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sofia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717001968078--><><!--begin:1717001987403--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717001987_cv>:&nbsp;</b></span>I am good! thank you! </div><!--end:1717001987403--><><!--begin:1717001993203--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717001993_cv>:&nbsp;</b></span>how are you? </div><!--end:1717001993203--><><!--begin:1717002002141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002002_co>:&nbsp;</b></span>Good thanks! Yes you will get an email to log in as a group manager and you will be able to assign the seats once logged in</div><!--end:1717002002141--><><!--begin:1717002050164--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002050_cv>:&nbsp;</b></span>So it is okay that I am not able to assign the attendees at the time of purchase and that happens only when I buy the actual training? </div><!--end:1717002050164--><><!--begin:1717002074871--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002074_cv>:&nbsp;</b></span>Only after the fact of a purchase </div><!--end:1717002074871--><><!--begin:1717002092427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002093_co>:&nbsp;</b></span>Yes for online course orders that is correct!</div><!--end:1717002092427--><><!--begin:1717002112452--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002112_cv>:&nbsp;</b></span>Alright! Thank you so much! </div><!--end:1717002112452--><><!--begin:1717002121847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002122_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1717002121847--><><!--begin:1717002135648--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002135_cv>:&nbsp;</b></span>Have a good day! </div><!--end:1717002135648--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Once I buy an online hazwoper training will I be able to assign it right away to my selected students? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sofia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSofia: I am good! thank you! \r\nSofia: how are you? \r\nTiffany: Good thanks! Yes you will get an email to log in as a group manager and you will be able to assign the seats once logged in\r\nSofia: So it is okay that I am not able to assign the attendees at the time of purchase and that happens only when I buy the actual training? \r\nSofia: Only after the fact of a purchase \r\nTiffany: Yes for online course orders that is correct!\r\nSofia: Alright! Thank you so much! \r\nTiffany: You are most welcome!\r\nSofia: Have a good day! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3416408565B', 1717002363, 1717003560, 2, 23, 42, 5, 0, 0, 5, 0, 5488, 0, 0, 0, 0, 'Scott', 's_amorgan@icloud.com', '38.142.119.234', 'd688d8b2418d4d2972e53d0f8bcd5d44', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Self Employed-cus-', 'Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?', '<div class=\'ca\'><div class=\'info_box\'><i>Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717002365049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002365_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Scott</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717002365049--><><!--begin:1717002388909--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002389_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128528;</span></div><!--end:1717002388909--><><!--begin:1717002417784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002418_co>:&nbsp;</b></span>Did you select the credit card paypal payment option at checkout?</div><!--end:1717002417784--><><!--begin:1717002446343--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002446_cv>:&nbsp;</b></span>Yes, selected PayPal, PayPal shows the order in at $1,125</div><!--end:1717002446343--><><!--begin:1717002472324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002472_co>:&nbsp;</b></span>What course date/location are you trying to reg for?</div><!--end:1717002472324--><><!--begin:1717002498733--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002499_cv>:&nbsp;</b></span>40 Hr, July 9, Southern New Jersey</div><!--end:1717002498733--><><!--begin:1717002573411--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002574_cv>:&nbsp;</b></span>Check out indicated $975. PayPal annd final sales order indicates $1,125</div><!--end:1717002573411--><><!--begin:1717002666840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002667_co>:&nbsp;</b></span>At checkout it automatically highlights the invoice payment option</div><!--end:1717002666840--><><!--begin:1717002679953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002680_co>:&nbsp;</b></span>Once changed to Paypal it should reduce the price back to $975.</div><!--end:1717002679953--><><!--begin:1717002686323--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002686_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=SalesOrd896878.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> SalesOrd896878.pdf</a></span></div> </div><!--end:1717002686323--><><!--begin:1717002776434--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002777_cv>:&nbsp;</b></span>I don&#39;t know what it should do. I know what it did. How do we get this corrected to the $975?</div><!--end:1717002776434--><><!--begin:1717002786120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002786_co>:&nbsp;</b></span>I am looking at your order now</div><!--end:1717002786120--><><!--begin:1717002795720--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002796_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1717002795720--><><!--begin:1717002957836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002958_co>:&nbsp;</b></span>I am not sure what happened but I have corrected the order so we should only charge the $975 even though $1,175 was authorized.  </div><!--end:1717002957836--><><!--begin:1717002992431--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002993_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_PP.JPG\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_PP.JPG\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_PP.JPG</a></div> </div><!--end:1717002992431--><><!--begin:1717003022641--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003023_cv>:&nbsp;</b></span>OK, so I&#39;m assumin g the pending charge at PP will be corrected (however that is done).  Thanks for looking into this.</div><!--end:1717003022641--><><!--begin:1717003486296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003486_co>:&nbsp;</b></span>Yes I am not sure how the back end works but the final charge should only be $975</div><!--end:1717003486296--><><!--begin:1717003515855--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003516_cv>:&nbsp;</b></span>OK, that&#39;s awesome.  Thanks again for getting it sorted. -Cheers</div><!--end:1717003515855--><><!--begin:1717003531028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003531_co>:&nbsp;</b></span>Sure thing! I will get you the class details soon as well</div><!--end:1717003531028--><><!--begin:1717003539830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003540_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1717003539830--><><!--begin:1717003554376--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003555_cv>:&nbsp;</b></span>Nope, that was all.  Have a good one.</div><!--end:1717003554376--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Scott!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nScott: &#128528;\r\nTiffany: Did you select the credit card paypal payment option at checkout?\r\nScott: Yes, selected PayPal, PayPal shows the order in at $1,125\r\nTiffany: What course date/location are you trying to reg for?\r\nScott: 40 Hr, July 9, Southern New Jersey\r\nScott: Check out indicated $975. PayPal annd final sales order indicates $1,125\r\nTiffany: At checkout it automatically highlights the invoice payment option\r\nTiffany: Once changed to Paypal it should reduce the price back to $975.\r\nScott:  SalesOrd896878.pdf \r\nScott: I don&#39;t know what it should do. I know what it did. How do we get this corrected to the $975?\r\nTiffany: I am looking at your order now\r\nScott: &#128077;\r\nTiffany: I am not sure what happened but I have corrected the order so we should only charge the $975 even though $1,175 was authorized.  \r\nScott: Capture_PP.JPG \r\nScott: OK, so I&#39;m assumin g the pending charge at PP will be corrected (however that is done).  Thanks for looking into this.\r\nTiffany: Yes I am not sure how the back end works but the final charge should only be $975\r\nScott: OK, that&#39;s awesome.  Thanks again for getting it sorted. -Cheers\r\nTiffany: Sure thing! I will get you the class details soon as well\r\nTiffany: Is there anything else I can assist you with today?\r\nScott: Nope, that was all.  Have a good one.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341645943KW', 1717007423, 1717007771, 1, 23, 14, 11, 0, 0, 0, 0, 2147, 0, 0, 0, 0, 'Patrick', 'patrick.nagel@ghd.com', '73.66.236.150', '784adfc2960912efe795c46c15e12cb5', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-GHD-cus-Online Course-_-40 Hour-cus-', 'I can\'t seem to find the page to enter my code to take the final test.', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t seem to find the page to enter my code to take the final test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717007425374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007426_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Patrick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717007425374--><><!--begin:1717007456584--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1717007456_cv>:&nbsp;</b></span>I&#39;m good. I&#39;m just looking to complete my course today.</div><!--end:1717007456584--><><!--begin:1717007487001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007487_co>:&nbsp;</b></span>You need to log into your account at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1717007487001--><><!--begin:1717007534380--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1717007534_cv>:&nbsp;</b></span>Thank you</div><!--end:1717007534380--><><!--begin:1717007535808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007536_co>:&nbsp;</b></span>The password is the next module to complete inside course itself</div><!--end:1717007535808--><><!--begin:1717007609066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007609_co>:&nbsp;</b></span>Do you need any other assistance?</div><!--end:1717007609066--><><!--begin:1717007760408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007761_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1717007760408--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t seem to find the page to enter my code to take the final test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Patrick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPatrick: I&#39;m good. I&#39;m just looking to complete my course today.\r\nTiffany: You need to log into your account at https://csregsonline.com/\r\nPatrick: Thank you\r\nTiffany: The password is the next module to complete inside course itself\r\nTiffany: Do you need any other assistance?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341722315EN', 1717083791, 1717084219, 2, 19, 11, 8, 0, 0, 0, 0, 2044, 0, 0, 0, 0, 'Zach', 'zrodriguez@blm.gov', '44.233.197.167', '0bc5c542694cdebe08134ce4c178a8fb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Bureau of Land Management-cus-', 'Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717083762924--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717083870_co>:&nbsp;</b></span>Zach  Just a moment and I will check.</div><!--end:1717083762924--><><!--begin:1717083885322--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717083885_cv>:&nbsp;</b></span>Sounds good.</div><!--end:1717083885322--><><!--begin:1717084003156--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084111_co>:&nbsp;</b></span>Zach  we have not signed that form yet.  Please send a copy of the form to  <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> and address it to Tiffany Clark. </div><!--end:1717084003156--><><!--begin:1717084135108--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717084134_cv>:&nbsp;</b></span>Ok. Thankyou.</div><!--end:1717084135108--><><!--begin:1717084068438--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084176_co>:&nbsp;</b></span>My pleasure.  Is there anything else I can help you with?</div><!--end:1717084068438--><><!--begin:1717084198157--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717084197_cv>:&nbsp;</b></span>I think that was all for now. Enjoy your day.</div><!--end:1717084198157--><><!--begin:1717084111627--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084219_co>:&nbsp;</b></span>You as well!!</div><!--end:1717084111627--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.\r\nTracy has joined the chat.\r\nTracy: Zach  Just a moment and I will check.\r\nZach: Sounds good.\r\nTracy: Zach  we have not signed that form yet.  Please send a copy of the form to  mailto:customerservice@csregs.com and address it to Tiffany Clark. \r\nZach: Ok. Thankyou.\r\nTracy: My pleasure.  Is there anything else I can help you with?\r\nZach: I think that was all for now. Enjoy your day.\r\nTracy: You as well!!\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34173226343', 1717093754, 1717096080, 2, 19, 26, 7, 0, 0, 5, 0, 6162, 660, 0, 0, 0, 'Mili', 'Miriamfong17@gmail.com', '98.184.206.169', 'cae110919c44aa616a7ef9de4f073c78', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-None-cus-', 'Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717093729678--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717093837_co>:&nbsp;</b></span> Mili Yes it is,  The class is held Tuesday through Friday of that week.</div><!--end:1717093729678--><><!--begin:1717093961429--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717093961_cv>:&nbsp;</b></span>Where is the location ?</div><!--end:1717093961429--><><!--begin:1717093897512--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094005_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1717093897512--><><!--begin:1717094258528--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094366_co>:&nbsp;</b></span>Right now that class is scheduled to be held at he address below.   1680 Superior Ave - Ramada by Wyndham Costa Mesa/Newport Beach</div><!--end:1717094258528--><><!--begin:1717094453790--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094454_cv>:&nbsp;</b></span>What facilities do you provide ? </div><!--end:1717094453790--><><!--begin:1717094395591--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094503_co>:&nbsp;</b></span>Sorry I don&#39;t understand your question</div><!--end:1717094395591--><><!--begin:1717094710068--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094710_cv>:&nbsp;</b></span>I mean, do you provide different types of respiratory equipment for us to try on ? </div><!--end:1717094710068--><><!--begin:1717094746115--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094746_cv>:&nbsp;</b></span>Or any other equipments that may be used during work ? </div><!--end:1717094746115--><><!--begin:1717094811633--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094812_cv>:&nbsp;</b></span>I don&#39;t have real working experience , so if there is any chance I can try on the real equipments I may use at work , that would be excellent .</div><!--end:1717094811633--><><!--begin:1717094736545--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094844_co>:&nbsp;</b></span>We do provide he SCBA suit for the Dress Out portion of the class.  However, this is not a Respiratory Protection class so there are no respirators</div><!--end:1717094736545--><><!--begin:1717094934496--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094935_cv>:&nbsp;</b></span>The course is in English , right ?</div><!--end:1717094934496--><><!--begin:1717094854702--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717094962_co>:&nbsp;</b></span>Correct</div><!--end:1717094854702--><><!--begin:1717094969919--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717094970_cv>:&nbsp;</b></span>Thank you .</div><!--end:1717094969919--><><!--begin:1717095002222--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095002_cv>:&nbsp;</b></span>Do I need to provide any medical certificate before the class begines?</div><!--end:1717095002222--><><!--begin:1717094938119--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095046_co>:&nbsp;</b></span>No that is not neccessary</div><!--end:1717094938119--><><!--begin:1717095056874--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095057_cv>:&nbsp;</b></span>If I can&#39;t attend the course , can I get a refund ?</div><!--end:1717095056874--><><!--begin:1717095074535--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095182_co>:&nbsp;</b></span>No - there is a cancellation/ reschedule policy that is listed on the website when you register for the class.</div><!--end:1717095074535--><><!--begin:1717095335880--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095336_cv>:&nbsp;</b></span>What is the training time everyday ?</div><!--end:1717095335880--><><!--begin:1717095255046--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095363_co>:&nbsp;</b></span>8 AM TO 6 PM</div><!--end:1717095255046--><><!--begin:1717095471638--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095579_co>:&nbsp;</b></span>Is there anything else I can help you with?</div><!--end:1717095471638--><><!--begin:1717095661295--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095661_cv>:&nbsp;</b></span>When can I be informed if the course is cancelled dur to insufficient enrollment?</div><!--end:1717095661295--><><!--begin:1717095601702--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095709_co>:&nbsp;</b></span>At least a week before the start date of the class</div><!--end:1717095601702--><><!--begin:1717095880051--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095880_cv>:&nbsp;</b></span>The money will return back to my account or bank account ?</div><!--end:1717095880051--><><!--begin:1717095788527--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095896_co>:&nbsp;</b></span>yes</div><!--end:1717095788527--><><!--begin:1717095917732--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095918_cv>:&nbsp;</b></span>to the payment card, right ?</div><!--end:1717095917732--><><!--begin:1717095839078--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717095947_co>:&nbsp;</b></span>yes</div><!--end:1717095839078--><><!--begin:1717095959834--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1717095960_cv>:&nbsp;</b></span>Thank you ,no more questions .</div><!--end:1717095959834--><><!--begin:1717095902453--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717096010_co>:&nbsp;</b></span>Feel free to give us a call if you have any more questions!!</div><!--end:1717095902453--><><!--begin:1717095916294--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717096024_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1717095916294--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the HAZWOPER 40Hrs that will take place in Irvine from 25th June a in person course ?\r\nTracy has joined the chat.\r\nTracy:  Mili Yes it is,  The class is held Tuesday through Friday of that week.\r\nMili: Where is the location ?\r\nTracy: Just a moment while I look that up.\r\nTracy: Right now that class is scheduled to be held at he address below.   1680 Superior Ave - Ramada by Wyndham Costa Mesa/Newport Beach\r\nMili: What facilities do you provide ? \r\nTracy: Sorry I don&#39;t understand your question\r\nMili: I mean, do you provide different types of respiratory equipment for us to try on ? \r\nMili: Or any other equipments that may be used during work ? \r\nMili: I don&#39;t have real working experience , so if there is any chance I can try on the real equipments I may use at work , that would be excellent .\r\nTracy: We do provide he SCBA suit for the Dress Out portion of the class.  However, this is not a Respiratory Protection class so there are no respirators\r\nMili: The course is in English , right ?\r\nTracy: Correct\r\nMili: Thank you .\r\nMili: Do I need to provide any medical certificate before the class begines?\r\nTracy: No that is not neccessary\r\nMili: If I can&#39;t attend the course , can I get a refund ?\r\nTracy: No - there is a cancellation/ reschedule policy that is listed on the website when you register for the class.\r\nMili: What is the training time everyday ?\r\nTracy: 8 AM TO 6 PM\r\nTracy: Is there anything else I can help you with?\r\nMili: When can I be informed if the course is cancelled dur to insufficient enrollment?\r\nTracy: At least a week before the start date of the class\r\nMili: The money will return back to my account or bank account ?\r\nTracy: yes\r\nMili: to the payment card, right ?\r\nTracy: yes\r\nMili: Thank you ,no more questions .\r\nTracy: Feel free to give us a call if you have any more questions!!\r\nTracy: Have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341802741VB', 1717164212, 1717164587, 1, 23, 6, 4, 0, 0, 0, 0, 4867, 0, 0, 0, 0, 'Nobuyo', 'watanabens@cdmsmith.com', '98.124.160.253', '0ceba9643be19300fa7c0d06fbbded30', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA HAZWOPER Site Supervisor-cus-', 'Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. ', '<div class=\'ca\'><div class=\'info_box\'><i>Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717164216501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164216_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nobuyo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717164216501--><><!--begin:1717164225411--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164225_cv>:&nbsp;</b></span>Good</div><!--end:1717164225411--><><!--begin:1717164235117--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164235_cv>:&nbsp;</b></span>I was running into an issue with my course not proceeding </div><!--end:1717164235117--><><!--begin:1717164241385--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164241_cv>:&nbsp;</b></span>Will you be able to help?</div><!--end:1717164241385--><><!--begin:1717164290217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164290_co>:&nbsp;</b></span>Will the module quizzes you should be able to take them as many times as needed</div><!--end:1717164290217--><><!--begin:1717164301662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164302_co>:&nbsp;</b></span>Have you tried to exit the module and then go back in?</div><!--end:1717164301662--><><!--begin:1717164320845--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164320_cv>:&nbsp;</b></span>Yes, I tried exiting and logging in and out </div><!--end:1717164320845--><><!--begin:1717164332364--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164332_cv>:&nbsp;</b></span>But it seems to still be frozen and won&#39;t proceed to the screen for retake. </div><!--end:1717164332364--><><!--begin:1717164405824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164406_co>:&nbsp;</b></span>I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur</div><!--end:1717164405824--><><!--begin:1717164425269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164425_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1717164425269--><><!--begin:1717164437727--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164437_cv>:&nbsp;</b></span>I see but I was using the account today and I did not have any issues </div><!--end:1717164437727--><><!--begin:1717164450817--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164450_cv>:&nbsp;</b></span>Thank you </div><!--end:1717164450817--><><!--begin:1717164463470--><div class=\'cv\'><span class=\'notranslate\'><b>Nobuyo<timestamp_1717164463_cv>:&nbsp;</b></span>Thats all </div><!--end:1717164463470--><><!--begin:1717164490425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717164490_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1717164490425--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Course will not proceed.\r\nDidn\'t pass first try on a module assessment and it is not allowing me to try again. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Nobuyo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNobuyo: Good\r\nNobuyo: I was running into an issue with my course not proceeding \r\nNobuyo: Will you be able to help?\r\nTiffany: Will the module quizzes you should be able to take them as many times as needed\r\nTiffany: Have you tried to exit the module and then go back in?\r\nNobuyo: Yes, I tried exiting and logging in and out \r\nNobuyo: But it seems to still be frozen and won&#39;t proceed to the screen for retake. \r\nTiffany: I see your account timed out yesterday due to inactivity of 10 min when that happens errors like the one you have experienced occur\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nNobuyo: I see but I was using the account today and I did not have any issues \r\nNobuyo: Thank you \r\nNobuyo: Thats all \r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341818280TC', 1717179753, 1717179927, 1, 23, 9, 5, 0, 0, 0, 0, 1667, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', '672a9831b842d46bf640096bee7cae62', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717179755067--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179755_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717179755067--><><!--begin:1717179766543--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717179766_cv>:&nbsp;</b></span>I am good how are you?</div><!--end:1717179766543--><><!--begin:1717179882220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179883_co>:&nbsp;</b></span>Good thanks</div><!--end:1717179882220--><><!--begin:1717179889091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717179889_co>:&nbsp;</b></span>I have passed you through this module as well</div><!--end:1717179889091--><><!--begin:1717179914776--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717179914_cv>:&nbsp;</b></span>Ok thank you for your help.</div><!--end:1717179914776--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am currently on the module titled Confined Space Types and Characteristics, and while taking the module assessment one of the questions will not allow me to go to the next question. The \"Next\" button is frozen and does not change the screen. I understand that the reason is not closing the browser correctly, and I have been properly logging out of the course since the last time this situation happened. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexandria Wright: I am good how are you?\r\nTiffany: Good thanks\r\nTiffany: I have passed you through this module as well\r\nAlexandria Wright: Ok thank you for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341823749RZ', 1717185227, 1717185459, 1, 23, 13, 11, 0, 0, 5, 1, 2042, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', '672a9831b842d46bf640096bee7cae62', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717185229307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717185229307--><><!--begin:1717185263830--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185263_cv>:&nbsp;</b></span>Hi again Tiffany, I am good.</div><!--end:1717185263830--><><!--begin:1717185310132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185311_co>:&nbsp;</b></span>Hi again one moment while I pull up your account</div><!--end:1717185310132--><><!--begin:1717185327324--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185327_cv>:&nbsp;</b></span>Ok</div><!--end:1717185327324--><><!--begin:1717185421373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185422_co>:&nbsp;</b></span>I passed you through the module please log out and then try clearing your cookies and cache and restarting your browser before proceeding</div><!--end:1717185421373--><><!--begin:1717185437440--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717185437_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1717185437440--><><!--begin:1717185447130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185448_co>:&nbsp;</b></span>You are welcome!</div><!--end:1717185447130--><><!--begin:1717185456410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717185457_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1717185456410--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is frozen on the module assessment for Health Effects and Exposure Symptoms. I am aware that this is due to not properly closing out of the page. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexandria Wright: Hi again Tiffany, I am good.\r\nTiffany: Hi again one moment while I pull up your account\r\nAlexandria Wright: Ok\r\nTiffany: I passed you through the module please log out and then try clearing your cookies and cache and restarting your browser before proceeding\r\nAlexandria Wright: Ok, thank you.\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341825778AM', 1717187250, 1717187531, 1, 23, 8, 6, 0, 0, 0, 0, 1526, 0, 0, 0, 0, 'Alexandria Wright', 'wrightaj@cdmsmith.com', '208.116.164.237', 'c5ca4baa112287a20bc3fc7d4df19a88', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'My course is stuck on a question in my module assessment for Entry Operations and Emergencies. ', '<div class=\'ca\'><div class=\'info_box\'><i>My course is stuck on a question in my module assessment for Entry Operations and Emergencies. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717187251054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187252_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandria Wright</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717187251054--><><!--begin:1717187290063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187291_co>:&nbsp;</b></span>Passed you through again</div><!--end:1717187290063--><><!--begin:1717187300024--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandria Wright<timestamp_1717187300_cv>:&nbsp;</b></span>Thanks.</div><!--end:1717187300024--><><!--begin:1717187439548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187440_co>:&nbsp;</b></span>You are welcome!</div><!--end:1717187439548--><><!--begin:1717187460154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187461_co>:&nbsp;</b></span>Please try to use Chrome as the browser if you have that as an option</div><!--end:1717187460154--><><!--begin:1717187528932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717187530_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1717187528932--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is stuck on a question in my module assessment for Entry Operations and Emergencies. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandria Wright!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Passed you through again\r\nAlexandria Wright: Thanks.\r\nTiffany: You are welcome!\r\nTiffany: Please try to use Chrome as the browser if you have that as an option\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3420654944X', 1717426977, 1717427376, 2, 19, 18, 13, 0, 0, 0, 0, 1524, 0, 0, 0, 0, 'jeremy', 'jeremy.frye@parker.com', '184.23.239.246', '31200c366fe4c8665c5e84122b90c7ce', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Parker Hannifin-cus-', 'I forgot my password I have asked the system to email me multiple times with no response', '<div class=\'ca\'><div class=\'info_box\'><i>I forgot my password I have asked the system to email me multiple times with no response</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717426953142--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427063_co>:&nbsp;</b></span>Jeremy  are you trying to log into a class or are you trying to complete a class registration?</div><!--end:1717426953142--><><!--begin:1717427088540--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427088_cv>:&nbsp;</b></span>I am trying toregister my team for new classes</div><!--end:1717427088540--><><!--begin:1717427060594--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427171_co>:&nbsp;</b></span>Jeremy  What is the best number to contact you at?</div><!--end:1717427060594--><><!--begin:1717427215218--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427215_cv>:&nbsp;</b></span><a href=\'tel:5104121229\' target=\'_blank\' rel=\'noopener noreferrer\'>510 412 1229</a></div><!--end:1717427215218--><><!--begin:1717427150865--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717427261_co>:&nbsp;</b></span>OK  I will call you in just a couple of minutes.</div><!--end:1717427150865--><><!--begin:1717427300486--><div class=\'cv\'><span class=\'notranslate\'><b>jeremy<timestamp_1717427300_cv>:&nbsp;</b></span>ok</div><!--end:1717427300486--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I forgot my password I have asked the system to email me multiple times with no response\r\nTracy has joined the chat.\r\nTracy: Jeremy  are you trying to log into a class or are you trying to complete a class registration?\r\njeremy: I am trying toregister my team for new classes\r\nTracy: Jeremy  What is the best number to contact you at?\r\njeremy: tel:5104121229\r\nTracy: OK  I will call you in just a couple of minutes.\r\njeremy: ok\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342081021KC', 1717442508, 1717442510, 2, 19, 22, 19, 0, 0, 0, 0, 285, 0, 0, 0, 0, 'Lise Pederson', 'LPederson@usbr.gov', '140.215.178.40', '1a8984b59394d73ca1a81ce262a43e3e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-US Bureau of Reclamation-cus-', 'I\'m not able to register for HAZWOPER refresher. The form does not like my email address.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m not able to register for HAZWOPER refresher. The form does not like my email address.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I\'m not able to register for HAZWOPER refresher. The form does not like my email address.\r\nTracy has joined the chat.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342085202AQ', 1717446681, 1717446902, 2, 19, 13, 10, 0, 0, 5, 0, 1320, 0, 0, 0, 0, 'Leah Shamlian', 'leah.shamlian@ecy.wa.gov', '73.221.28.36', '7ee00488f3037c62be54fc116e2958df', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-WA DOE-cus-', 'What\'s the address at which the Portland training is held?', '<div class=\'ca\'><div class=\'info_box\'><i>What\'s the address at which the Portland training is held?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717446604082--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446714_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1717446604082--><><!--begin:1717446727096--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Shamlian<timestamp_1717446727_cv>:&nbsp;</b></span>Thank you!</div><!--end:1717446727096--><><!--begin:1717446704369--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446815_co>:&nbsp;</b></span>Leah  the class is currently scheduled to be held at 9900 SW Canyon Rd - Best Western Portland West Beaverton</div><!--end:1717446704369--><><!--begin:1717446750640--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717446861_co>:&nbsp;</b></span>Are you planning on registering for a class there?</div><!--end:1717446750640--><><!--begin:1717446897596--><div class=\'cv\'><span class=\'notranslate\'><b>Leah Shamlian<timestamp_1717446897_cv>:&nbsp;</b></span>I&#39;m expecting to, but it has to go through various supervisors first. Thank you!</div><!--end:1717446897596--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What\'s the address at which the Portland training is held?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look that up.\r\nLeah Shamlian: Thank you!\r\nTracy: Leah  the class is currently scheduled to be held at 9900 SW Canyon Rd - Best Western Portland West Beaverton\r\nTracy: Are you planning on registering for a class there?\r\nLeah Shamlian: I&#39;m expecting to, but it has to go through various supervisors first. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342257667X3', 1717619149, 1717619257, 2, 19, 18, 13, 0, 0, 0, 0, 750, 0, 0, 0, 0, 'Thomas Hesemann', 'tom.hesemann@tetratech.com', '66.186.220.138', '643803a54f6c6eec288b82b2f79297f5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech, Inc. -cus-', 'I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717619109139--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717619226_co>:&nbsp;</b></span>Thomas the certificates are mailed iut and can take up to 2 weeks to arrive.</div><!--end:1717619109139--><><!--begin:1717619255753--><div class=\'cv\'><span class=\'notranslate\'><b>Thomas Hesemann<timestamp_1717619255_cv>:&nbsp;</b></span>OK.  Thanks </div><!--end:1717619255753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed my 8 hour HAZWOPER Refresher last Friday May31, 2024 but did not get my certificate.  Can you please email me a PDF of the certificate?\r\nTracy has joined the chat.\r\nTracy: Thomas the certificates are mailed iut and can take up to 2 weeks to arrive.\r\nThomas Hesemann: OK.  Thanks \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342322561X3', 1717684040, 1717684627, 2, 19, 14, 13, 0, 0, 0, 0, 1904, 0, 0, 0, 0, 'Cameron Bruce', 'cbruce@sehinc.com', '174.213.245.143', '455a2d56dcac547eebbfee63d0afe4e8', 'Select Area of Inquiry:-_-Other-cus-Company-_-SEH-cus-', 'I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?', '<div class=\'ca\'><div class=\'info_box\'><i>I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717684029907--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684147_co>:&nbsp;</b></span>Are you referring to the final exam?</div><!--end:1717684029907--><><!--begin:1717684234111--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684234_cv>:&nbsp;</b></span>Hey Tracy. No one of the training lessons. It doesn&#39;t want to let me retake the final exam for that training lesson. </div><!--end:1717684234111--><><!--begin:1717684154903--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684272_co>:&nbsp;</b></span>Have you tried logging out of the class and clearing your cookies?</div><!--end:1717684154903--><><!--begin:1717684439661--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684439_cv>:&nbsp;</b></span>I just tried that with no result in fixing the issue. Any other options?</div><!--end:1717684439661--><><!--begin:1717684409506--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684527_co>:&nbsp;</b></span>Did you close and reopen your browser after clearing your cookies and then try logging in again?</div><!--end:1717684409506--><><!--begin:1717684555251--><div class=\'cv\'><span class=\'notranslate\'><b>Cameron Bruce<timestamp_1717684555_cv>:&nbsp;</b></span>I can try that but I&#39;m sure this chat will go away. Want me to give it a shot?</div><!--end:1717684555251--><><!--begin:1717684509761--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717684627_co>:&nbsp;</b></span>Yes please</div><!--end:1717684509761--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am having trouble attempting to finish a lesson for confined space training after I did not score enough to pass the first time. Can you help?\r\nTracy has joined the chat.\r\nTracy: Are you referring to the final exam?\r\nCameron Bruce: Hey Tracy. No one of the training lessons. It doesn&#39;t want to let me retake the final exam for that training lesson. \r\nTracy: Have you tried logging out of the class and clearing your cookies?\r\nCameron Bruce: I just tried that with no result in fixing the issue. Any other options?\r\nTracy: Did you close and reopen your browser after clearing your cookies and then try logging in again?\r\nCameron Bruce: I can try that but I&#39;m sure this chat will go away. Want me to give it a shot?\r\nTracy: Yes please\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342326261HT', 1717687741, 1717688184, 2, 19, 15, 13, 0, 0, 0, 0, 2171, 0, 0, 0, 0, 'ian', 'imack@foresightland.com', '24.169.67.18', '8c9f1b89fb03c1d3866212b431a4db61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-foresight-cus-', 'how do I access the Osha 10 Hr course I purchased yesterday?', '<div class=\'ca\'><div class=\'info_box\'><i>how do I access the Osha 10 Hr course I purchased yesterday?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717687665999--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717687783_co>:&nbsp;</b></span>Ian did you get the voicemail I just left you?</div><!--end:1717687665999--><><!--begin:1717687862805--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717687862_cv>:&nbsp;</b></span>I got your voicemail just now.  I received the invoice under <a href=\'mailto:imack@foresightland.com\' target=\'_blank\' rel=\'noopener noreferrer\'>imack@foresightland.com</a> so that is all set now.</div><!--end:1717687862805--><><!--begin:1717687806854--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717687924_co>:&nbsp;</b></span>Great to hear!!  So sorry for the issue!1  Have a great day!!</div><!--end:1717687806854--><><!--begin:1717687950327--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717687950_cv>:&nbsp;</b></span>the status is still pending on the course though so I can&#39;t access still</div><!--end:1717687950327--><><!--begin:1717687890741--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688008_co>:&nbsp;</b></span>Did you click on the link in the Course Authorization email?</div><!--end:1717687890741--><><!--begin:1717688028751--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717688028_cv>:&nbsp;</b></span>we didn&#39;t get that email yet.  just the invoice.</div><!--end:1717688028751--><><!--begin:1717688019741--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688137_co>:&nbsp;</b></span>The second one will be coming shortly</div><!--end:1717688019741--><><!--begin:1717688154023--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1717688154_cv>:&nbsp;</b></span>alright thank you</div><!--end:1717688154023--><><!--begin:1717688062069--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717688179_co>:&nbsp;</b></span>My pleasure!</div><!--end:1717688062069--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'how do I access the Osha 10 Hr course I purchased yesterday?\r\nTracy has joined the chat.\r\nTracy: Ian did you get the voicemail I just left you?\r\nian: I got your voicemail just now.  I received the invoice under mailto:imack@foresightland.com so that is all set now.\r\nTracy: Great to hear!!  So sorry for the issue!1  Have a great day!!\r\nian: the status is still pending on the course though so I can&#39;t access still\r\nTracy: Did you click on the link in the Course Authorization email?\r\nian: we didn&#39;t get that email yet.  just the invoice.\r\nTracy: The second one will be coming shortly\r\nian: alright thank you\r\nTracy: My pleasure!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342341407EK', 1717702890, 1717703353, 2, 19, 18, 14, 0, 0, 0, 0, 1485, 0, 0, 0, 0, 'Hank', 'grotewold@uhcl.edu', '129.7.95.238', '99706f362933a8bf7064bf2cf11c64b2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-University of Houston - Clear Lake-cus-', 'Where is the July 9 training for 40 hour HAZWOPR going to be held?', '<div class=\'ca\'><div class=\'info_box\'><i>Where is the July 9 training for 40 hour HAZWOPR going to be held?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717702903806--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717702903_cv>:&nbsp;</b></span>The Houston session</div><!--end:1717702903806--><><!--begin:1717702830047--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717702947_co>:&nbsp;</b></span>Just a moment while I look that up</div><!--end:1717702830047--><><!--begin:1717703130664--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717703248_co>:&nbsp;</b></span>Right now it is scheduled to be held at the Norris Conference Centers 9990 Richmond Ave., Houston, TX 77042   Do you need to register for a class there?</div><!--end:1717703130664--><><!--begin:1717703302797--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717703302_cv>:&nbsp;</b></span>I am thinking about it.  Need to confirm with the boss.  Thanks!</div><!--end:1717703302797--><><!--begin:1717703214270--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717703332_co>:&nbsp;</b></span>My pleasure  Have a wonderful day!</div><!--end:1717703214270--><><!--begin:1717703353437--><div class=\'cv\'><span class=\'notranslate\'><b>Hank<timestamp_1717703353_cv>:&nbsp;</b></span>You too!  Thanks!</div><!--end:1717703353437--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Where is the July 9 training for 40 hour HAZWOPR going to be held?\r\nTracy has joined the chat.\r\nHank: The Houston session\r\nTracy: Just a moment while I look that up\r\nTracy: Right now it is scheduled to be held at the Norris Conference Centers 9990 Richmond Ave., Houston, TX 77042   Do you need to register for a class there?\r\nHank: I am thinking about it.  Need to confirm with the boss.  Thanks!\r\nTracy: My pleasure  Have a wonderful day!\r\nHank: You too!  Thanks!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('342406649JH', 1717768125, 1717768545, 2, 19, 11, 8, 0, 0, 5, 0, 2159, 0, 0, 0, 0, 'Tom Wagner', 'thomas.wagner@purina.nestle.com', '208.214.143.14', 'd653c65d7c32782f1e6379e5e1c034a9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Nestle Purina-cus-', 'I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717768069504--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768187_co>:&nbsp;</b></span>Are you referring to the main website where you purchase the course?</div><!--end:1717768069504--><><!--begin:1717768219747--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768219_cv>:&nbsp;</b></span>yes, unfortunately it won&#39;t let me just reorder from the site I manage trainings</div><!--end:1717768219747--><><!--begin:1717768184879--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768303_co>:&nbsp;</b></span>This is a brand new website so when you use it for the first time you will need to register as a new user,</div><!--end:1717768184879--><><!--begin:1717768342667--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768342_cv>:&nbsp;</b></span>oh ok, how will it know it is &#39;me&#39; on the site I manage and assign trainings? </div><!--end:1717768342667--><><!--begin:1717768304852--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768422_co>:&nbsp;</b></span>It will be linked to the old account by your email</div><!--end:1717768304852--><><!--begin:1717768431476--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768431_cv>:&nbsp;</b></span>ok thank you</div><!--end:1717768431476--><><!--begin:1717768367463--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717768485_co>:&nbsp;</b></span>Absolutely!  Can I do anything else to help!</div><!--end:1717768367463--><><!--begin:1717768516045--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1717768516_cv>:&nbsp;</b></span>no thanks, I&#39;ll give it a try</div><!--end:1717768516045--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m trying to order DOT hazmat refresher training as I have done in the past.  I can log onto the site to manage my trainings, but when I go to the other site to order trainings my password doesn\'t work.  I think it should be the same password?\r\nTracy has joined the chat.\r\nTracy: Are you referring to the main website where you purchase the course?\r\nTom Wagner: yes, unfortunately it won&#39;t let me just reorder from the site I manage trainings\r\nTracy: This is a brand new website so when you use it for the first time you will need to register as a new user,\r\nTom Wagner: oh ok, how will it know it is &#39;me&#39; on the site I manage and assign trainings? \r\nTracy: It will be linked to the old account by your email\r\nTom Wagner: ok thank you\r\nTracy: Absolutely!  Can I do anything else to help!\r\nTom Wagner: no thanks, I&#39;ll give it a try\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3424251318Q', 1717786612, 1717787129, 2, 19, 16, 13, 0, 0, 0, 0, 1475, 0, 0, 0, 0, 'Eric Hamilton', 'eric.hamilton@aecom.com', '107.77.204.83', '29c3835c8a3aa5e71d646f939d1c11cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'How do I assign the course to my guy after I purchase the HAZWOPER class?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I assign the course to my guy after I purchase the HAZWOPER class?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717786645742--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786646_cv>:&nbsp;</b></span>Hello</div><!--end:1717786645742--><><!--begin:1717786538021--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786656_co>:&nbsp;</b></span>Eric have you already purchased the class?</div><!--end:1717786538021--><><!--begin:1717786666159--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786666_cv>:&nbsp;</b></span>Yes</div><!--end:1717786666159--><><!--begin:1717786599003--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786717_co>:&nbsp;</b></span>If you would give me your email address I can email those directions to you</div><!--end:1717786599003--><><!--begin:1717786746557--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1717786746_cv>:&nbsp;</b></span><a href=\'mailto:eric.hamilton@aecom.com\' target=\'_blank\' rel=\'noopener noreferrer\'>eric.hamilton@aecom.com</a></div><!--end:1717786746557--><><!--begin:1717786662044--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717786780_co>:&nbsp;</b></span>Thanx I will send that out to you</div><!--end:1717786662044--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I assign the course to my guy after I purchase the HAZWOPER class?\r\nTracy has joined the chat.\r\nEric Hamilton: Hello\r\nTracy: Eric have you already purchased the class?\r\nEric Hamilton: Yes\r\nTracy: If you would give me your email address I can email those directions to you\r\nEric Hamilton: mailto:eric.hamilton@aecom.com\r\nTracy: Thanx I will send that out to you\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('342662197V9', 1718023675, 1718024034, 2, 23, 13, 11, 0, 0, 0, 1, 2971, 0, 0, 0, 0, 'Eric Hamilton', 'eric.hamilton@aecom.com', '107.77.204.83', '29c3835c8a3aa5e71d646f939d1c11cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'How do I check on the progress on person I set up 40 hr HAZWOPER training?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I check on the progress on person I set up 40 hr HAZWOPER training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718023678567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023678_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Hamilton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718023678567--><><!--begin:1718023691992--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023692_cv>:&nbsp;</b></span>Okay for a monday</div><!--end:1718023691992--><><!--begin:1718023731246--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023731_cv>:&nbsp;</b></span>How do I check on the progress on person I set up 40 hr HAZWOPER training?</div><!--end:1718023731246--><><!--begin:1718023743570--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023743_co>:&nbsp;</b></span>You would log into your group manager account at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718023743570--><><!--begin:1718023772356--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023772_co>:&nbsp;</b></span>Then you can find the course and select show details</div><!--end:1718023772356--><><!--begin:1718023791914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023791_co>:&nbsp;</b></span>Then select the student under the course and select show details again</div><!--end:1718023791914--><><!--begin:1718023809900--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023810_cv>:&nbsp;</b></span>Great. Thank you</div><!--end:1718023809900--><><!--begin:1718023819292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023819_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718023819292--><><!--begin:1718023827799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718023827_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718023827799--><><!--begin:1718023949942--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Hamilton<timestamp_1718023950_cv>:&nbsp;</b></span>No Thank you</div><!--end:1718023949942--><><!--begin:1718024029638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718024029_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718024029638--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I check on the progress on person I set up 40 hr HAZWOPER training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Hamilton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Hamilton: Okay for a monday\r\nEric Hamilton: How do I check on the progress on person I set up 40 hr HAZWOPER training?\r\nTiffany: You would log into your group manager account at https://csregsonline.com/\r\nTiffany: Then you can find the course and select show details\r\nTiffany: Then select the student under the course and select show details again\r\nEric Hamilton: Great. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nEric Hamilton: No Thank you\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3426748829T', 1718036374, 1718037731, 2, 23, 28, 5, 0, 0, 5, 0, 4896, 665, 0, 0, 0, 'Jeff Michel', 'Jeff.michel@aecom.com', '208.127.90.94', 'd3849c8b533506b1d643c8a3fa44b501', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-AECOM-cus-', 'I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718036376945--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036376_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Michel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718036376945--><><!--begin:1718036629789--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036629_cv>:&nbsp;</b></span>Hi Tiffany, i am well, thank you for your response. </div><!--end:1718036629789--><><!--begin:1718036662902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036662_co>:&nbsp;</b></span>The order itself will not show shipped</div><!--end:1718036662902--><><!--begin:1718036689754--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036689_co>:&nbsp;</b></span>But your certificate was re mailed</div><!--end:1718036689754--><><!--begin:1718036695589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036695_co>:&nbsp;</b></span>on 04/22/2024</div><!--end:1718036695589--><><!--begin:1718036739529--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036739_co>:&nbsp;</b></span>To 	Jeff Michel<br>AECOM<br>605 3rd Ave<br>3rd Floor<br>New York NY 10158</div><!--end:1718036739529--><><!--begin:1718036762961--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036762_cv>:&nbsp;</b></span>how can I check the status when it was shipped?</div><!--end:1718036762961--><><!--begin:1718036803663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036803_co>:&nbsp;</b></span>It was sent via standard US Mail on 04/22/2024 so it should have arrived at your office</div><!--end:1718036803663--><><!--begin:1718036827266--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036827_cv>:&nbsp;</b></span>also, is it possible you offer the tracking number on the order?</div><!--end:1718036827266--><><!--begin:1718036848710--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036848_co>:&nbsp;</b></span>Since it is sent standard US Mail there is no tracking number available</div><!--end:1718036848710--><><!--begin:1718036961818--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718036961_cv>:&nbsp;</b></span>Which delivery service was used for delivering the order?</div><!--end:1718036961818--><><!--begin:1718036996763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036996_co>:&nbsp;</b></span>United States Postal Service, USPS</div><!--end:1718036996763--><><!--begin:1718037175185--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037175_cv>:&nbsp;</b></span>Thank you. Do you have the exact date the order was delivered to the address you have on file? </div><!--end:1718037175185--><><!--begin:1718037196653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037196_co>:&nbsp;</b></span>No only the ship date</div><!--end:1718037196653--><><!--begin:1718037332875--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037332_cv>:&nbsp;</b></span>Okay, do you know the estimated time frame for how long delivery takes after the item has been shipped?</div><!--end:1718037332875--><><!--begin:1718037364458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037364_co>:&nbsp;</b></span>7-10 business days</div><!--end:1718037364458--><><!--begin:1718037447116--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037447_cv>:&nbsp;</b></span>ok thank you, Tiffany </div><!--end:1718037447116--><><!--begin:1718037465563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037465_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718037465563--><><!--begin:1718037473147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037472_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718037473147--><><!--begin:1718037631527--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Michel<timestamp_1718037631_cv>:&nbsp;</b></span>No, that is all. I really appreciate your assistance on the matter.</div><!--end:1718037631527--><><!--begin:1718037667668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037667_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718037667668--><><!--begin:1718037717301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037717_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718037717301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I wanted to know the status of my online purchase SO13471 and why the order has not been shipped. Could you please check this for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jeff Michel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Michel: Hi Tiffany, i am well, thank you for your response. \r\nTiffany: The order itself will not show shipped\r\nTiffany: But your certificate was re mailed\r\nTiffany: on 04/22/2024\r\nTiffany: To 	Jeff MichelAECOM605 3rd Ave3rd FloorNew York NY 10158\r\nJeff Michel: how can I check the status when it was shipped?\r\nTiffany: It was sent via standard US Mail on 04/22/2024 so it should have arrived at your office\r\nJeff Michel: also, is it possible you offer the tracking number on the order?\r\nTiffany: Since it is sent standard US Mail there is no tracking number available\r\nJeff Michel: Which delivery service was used for delivering the order?\r\nTiffany: United States Postal Service, USPS\r\nJeff Michel: Thank you. Do you have the exact date the order was delivered to the address you have on file? \r\nTiffany: No only the ship date\r\nJeff Michel: Okay, do you know the estimated time frame for how long delivery takes after the item has been shipped?\r\nTiffany: 7-10 business days\r\nJeff Michel: ok thank you, Tiffany \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJeff Michel: No, that is all. I really appreciate your assistance on the matter.\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3426751948Q', 1718036688, 1718037072, 2, 23, 29, 6, 0, 0, 5, 0, 1592, 0, 0, 0, 0, 'Rejill', 'rvardon@vistageoscience.com', '173.14.16.118', '96409482bad4bb29eedcd4463c24415c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Vista GeoScience-cus-', 'Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718036887229--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718036887_cv>:&nbsp;</b></span>Hi Tiffany. Will this schedule work for Louie?</div><!--end:1718036887229--><><!--begin:1718036967377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718036967_co>:&nbsp;</b></span>I will reach out once I process the Sales Order I will need the Fit Test form completed prior to scheduling.</div><!--end:1718036967377--><><!--begin:1718037018640--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718037018_cv>:&nbsp;</b></span>Great! When I get a blank one , I will get that back to you.</div><!--end:1718037018640--><><!--begin:1718037056440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037056_co>:&nbsp;</b></span>Sounds good! You should get it by tomorrow.  </div><!--end:1718037056440--><><!--begin:1718037064609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718037064_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718037064609--><><!--begin:1718037065530--><div class=\'cv\'><span class=\'notranslate\'><b>Rejill<timestamp_1718037065_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1718037065530--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I just purchased a fit test. Can I schedule Louie Bosco for the Denver class scheduled for July 12? Please confirm\r\nTiffany has joined the chat.\r\nRejill: Hi Tiffany. Will this schedule work for Louie?\r\nTiffany: I will reach out once I process the Sales Order I will need the Fit Test form completed prior to scheduling.\r\nRejill: Great! When I get a blank one , I will get that back to you.\r\nTiffany: Sounds good! You should get it by tomorrow.  \r\nTiffany: Is there anything else I can assist you with today?\r\nRejill: &#128077;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342749569EM', 1718111042, 1718111429, 2, 23, 8, 6, 0, 0, 0, 1, 3472, 0, 0, 0, 0, 'ian', 'imack@foresightland.com', '24.169.67.18', '8c9f1b89fb03c1d3866212b431a4db61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-foresight-cus-', 'I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?', '<div class=\'ca\'><div class=\'info_box\'><i>I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718111047170--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111047_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ian</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? Do </div><!--end:1718111047170--><><!--begin:1718111058526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111058_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1718111058526--><><!--begin:1718111082827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111082_co>:&nbsp;</b></span>I did find it SO14023 correct?</div><!--end:1718111082827--><><!--begin:1718111084721--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111084_cv>:&nbsp;</b></span>SO14023</div><!--end:1718111084721--><><!--begin:1718111091683--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111091_cv>:&nbsp;</b></span>yes</div><!--end:1718111091683--><><!--begin:1718111103933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111103_co>:&nbsp;</b></span>I show the email was sent to you on 06/06 did you check junk or spam folder?</div><!--end:1718111103933--><><!--begin:1718111126213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111126_co>:&nbsp;</b></span>I have just resent it now</div><!--end:1718111126213--><><!--begin:1718111171180--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111171_cv>:&nbsp;</b></span>for some reason I still cannot find it even when you resend it</div><!--end:1718111171180--><><!--begin:1718111195818--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111195_cv>:&nbsp;</b></span>is there a chance you could send it to my personal email.</div><!--end:1718111195818--><><!--begin:1718111221561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111221_co>:&nbsp;</b></span>I sent it one more time please check to see if you got that one first</div><!--end:1718111221561--><><!--begin:1718111255784--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111255_cv>:&nbsp;</b></span>i havnt gotten anything</div><!--end:1718111255784--><><!--begin:1718111275231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111275_co>:&nbsp;</b></span>Okay what is your personal email address?</div><!--end:1718111275231--><><!--begin:1718111297223--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111297_cv>:&nbsp;</b></span><a href=\'mailto:2005imack@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>2005imack@gmail.com</a></div><!--end:1718111297223--><><!--begin:1718111315563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718111315_co>:&nbsp;</b></span>Just sent to <a href=\'mailto:2005imack@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>2005imack@gmail.com</a></div><!--end:1718111315563--><><!--begin:1718111361615--><div class=\'cv\'><span class=\'notranslate\'><b>ian<timestamp_1718111361_cv>:&nbsp;</b></span> I just got it thank you</div><!--end:1718111361615--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am still yet to receive my authorization email for the OSHA 10 hour that I purchased last week. Is there a way that email could either be resent or sent to a different email address?\r\nTiffany has joined the chat.\r\nTiffany: Hi, ian!My name is Tiffany. Welcome to ComplyChat!How are you today? Do \r\nTiffany: Do you have an order number?\r\nTiffany: I did find it SO14023 correct?\r\nian: SO14023\r\nian: yes\r\nTiffany: I show the email was sent to you on 06/06 did you check junk or spam folder?\r\nTiffany: I have just resent it now\r\nian: for some reason I still cannot find it even when you resend it\r\nian: is there a chance you could send it to my personal email.\r\nTiffany: I sent it one more time please check to see if you got that one first\r\nian: i havnt gotten anything\r\nTiffany: Okay what is your personal email address?\r\nian: mailto:2005imack@gmail.com\r\nTiffany: Just sent to mailto:2005imack@gmail.com\r\nian:  I just got it thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342751720TE', 1718113193, 1718113669, 2, 23, 8, 5, 0, 0, 5, 0, 2943, 0, 0, 0, 0, 'Bill', 'bgreenwood@micropac.com', '150.220.219.142', 'f684756de31015b6ecdcb173a3977e70', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-micropac industries inc-cus-', 'I have some HVAC units that I want to know if they qualify as confined space', '<div class=\'ca\'><div class=\'info_box\'><i>I have some HVAC units that I want to know if they qualify as confined space</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718113195578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718113195578--><><!--begin:1718113209643--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113209_cv>:&nbsp;</b></span>Fine and you?</div><!--end:1718113209643--><><!--begin:1718113238533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113238_co>:&nbsp;</b></span>Good thanks</div><!--end:1718113238533--><><!--begin:1718113284942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113284_co>:&nbsp;</b></span>I could have one of my training managers reach out to you to see if we can assist with your inquiry but I am unable to provide you feedback</div><!--end:1718113284942--><><!--begin:1718113307174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113307_co>:&nbsp;</b></span>Is there a good number to reach you at?</div><!--end:1718113307174--><><!--begin:1718113309130--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113309_cv>:&nbsp;</b></span>ok thanks can they call me? </div><!--end:1718113309130--><><!--begin:1718113325521--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113325_cv>:&nbsp;</b></span><a href=\'tel:2145644626\' target=\'_blank\' rel=\'noopener noreferrer\'>214 564-4626</a></div><!--end:1718113325521--><><!--begin:1718113329871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113329_co>:&nbsp;</b></span>Yes I will pass on you email and phone number </div><!--end:1718113329871--><><!--begin:1718113339819--><div class=\'cv\'><span class=\'notranslate\'><b>Bill<timestamp_1718113339_cv>:&nbsp;</b></span>thanks!</div><!--end:1718113339819--><><!--begin:1718113377984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113377_co>:&nbsp;</b></span>If you do not hear from someone you can reach me back at <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> or <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1718113377984--><><!--begin:1718113389838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113389_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718113389838--><><!--begin:1718113662551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718113662_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718113662551--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have some HVAC units that I want to know if they qualify as confined space\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBill: Fine and you?\r\nTiffany: Good thanks\r\nTiffany: I could have one of my training managers reach out to you to see if we can assist with your inquiry but I am unable to provide you feedback\r\nTiffany: Is there a good number to reach you at?\r\nBill: ok thanks can they call me? \r\nBill: tel:2145644626\r\nTiffany: Yes I will pass on you email and phone number \r\nBill: thanks!\r\nTiffany: If you do not hear from someone you can reach me back at mailto:tiffany@csregs.com or tel:8007112706 ext 313\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34276417275', 1718125646, 1718126092, 1, 23, 9, 6, 0, 0, 0, 0, 2157, 0, 0, 0, 0, 'Ginger Miner ', 'ginger.miner@nkt.com', '67.252.14.117', 'f23883726f13d9a59e52016dea45a762', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-NKT-cus-Online Course-_-24hrhazwoper-cus-', 'I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. ', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718125647755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125647_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ginger Miner </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718125647755--><><!--begin:1718125706112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125705_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1718125706112--><><!--begin:1718125872676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718125872_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718125872676--><><!--begin:1718126090059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718126089_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718126090059--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot get past the initial set up - there is no next button and there is no way to get to the next step. I have completed the first section and waited for the full ten minutes. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Ginger Miner !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342766725GW', 1718128200, 1718128604, 2, 23, 10, 7, 0, 0, 5, 0, 4070, 0, 0, 0, 0, 'Derek Castro', 'derek.castro@thermofisher.com', '168.149.146.213', '3dc0244e5d40f33002a071956ec58cb0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Thermofisher-cus-', 'If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? ', '<div class=\'ca\'><div class=\'info_box\'><i>If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718128204151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128204_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Derek Castro</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718128204151--><><!--begin:1718128224668--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128224_cv>:&nbsp;</b></span>I am good, just got over covid, uggggg.</div><!--end:1718128224668--><><!--begin:1718128302752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128302_co>:&nbsp;</b></span>Oh no sorry to hear to had that</div><!--end:1718128302752--><><!--begin:1718128331287--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128331_cv>:&nbsp;</b></span>its all good. I hope you can help me with my question</div><!--end:1718128331287--><><!--begin:1718128377019--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128376_co>:&nbsp;</b></span>I see you completed your last refresher with us in March 2023</div><!--end:1718128377019--><><!--begin:1718128420825--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128420_cv>:&nbsp;</b></span>oh ok i guess i miss read my cert</div><!--end:1718128420825--><><!--begin:1718128429639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128429_co>:&nbsp;</b></span>You should be fine getting another refresher completed this month.  It is always best to get it done as close to the annual date as possible or keep documented why there was a lasp.</div><!--end:1718128429639--><><!--begin:1718128460081--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128460_cv>:&nbsp;</b></span>ok. can you sign me up for a class</div><!--end:1718128460081--><><!--begin:1718128485890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128485_co>:&nbsp;</b></span>You can register through out website at: <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1718128485890--><><!--begin:1718128498336--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128498_cv>:&nbsp;</b></span>Thank you</div><!--end:1718128498336--><><!--begin:1718128512591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128512_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718128512591--><><!--begin:1718128520406--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128520_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718128520406--><><!--begin:1718128532197--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128532_cv>:&nbsp;</b></span>Thats all.</div><!--end:1718128532197--><><!--begin:1718128580665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718128580_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718128580665--><><!--begin:1718128600317--><div class=\'cv\'><span class=\'notranslate\'><b>Derek Castro<timestamp_1718128600_cv>:&nbsp;</b></span>have a good day as well</div><!--end:1718128600317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'If i am correct i need to take the 8hr refresher course to stay in compliance with Hazwoper annaual training. I was told not to renew because we were going to hire someone but then my company endend up not hiring the person. is it to late for me to take the course? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Derek Castro!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDerek Castro: I am good, just got over covid, uggggg.\r\nTiffany: Oh no sorry to hear to had that\r\nDerek Castro: its all good. I hope you can help me with my question\r\nTiffany: I see you completed your last refresher with us in March 2023\r\nDerek Castro: oh ok i guess i miss read my cert\r\nTiffany: You should be fine getting another refresher completed this month.  It is always best to get it done as close to the annual date as possible or keep documented why there was a lasp.\r\nDerek Castro: ok. can you sign me up for a class\r\nTiffany: You can register through out website at: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nDerek Castro: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDerek Castro: Thats all.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nDerek Castro: have a good day as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3428487827R', 1718210258, 1718210556, 1, 23, 11, 9, 0, 0, 5, 0, 2131, 0, 0, 0, 0, 'Maddison', 'm.tanner@iwscorp.com', '70.75.100.33', 'bb25aeedb2c33eca7424f028e5cdd4b3', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Intelligent Wellhead Systems-cus-Online Course-_-Hydrogen Sulfide Safety Awareness for Oil & Gas Online-cus-', 'How do I transfer this course to my employee for completion?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I transfer this course to my employee for completion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718210260063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210259_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maddison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718210260063--><><!--begin:1718210270565--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210268_cv>:&nbsp;</b></span>Good thanks how are you</div><!--end:1718210270565--><><!--begin:1718210296293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210296_co>:&nbsp;</b></span>Good thanks! Do you have an order number?</div><!--end:1718210296293--><><!--begin:1718210317976--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210316_cv>:&nbsp;</b></span>SO14099</div><!--end:1718210317976--><><!--begin:1718210428214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210428_co>:&nbsp;</b></span>I can send the student a course invite for you or you can log in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> as the group manager and assign the course to the student</div><!--end:1718210428214--><><!--begin:1718210503536--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210501_cv>:&nbsp;</b></span>Oh jeez... I knew that. It&#39;s just been awhile since we&#39;ve had to renew. Thank you so much!</div><!--end:1718210503536--><><!--begin:1718210546229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718210546_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1718210546229--><><!--begin:1718210557643--><div class=\'cv\'><span class=\'notranslate\'><b>Maddison<timestamp_1718210555_cv>:&nbsp;</b></span>No thank you!</div><!--end:1718210557643--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I transfer this course to my employee for completion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Maddison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaddison: Good thanks how are you\r\nTiffany: Good thanks! Do you have an order number?\r\nMaddison: SO14099\r\nTiffany: I can send the student a course invite for you or you can log in at https://csregsonline.com/ as the group manager and assign the course to the student\r\nMaddison: Oh jeez... I knew that. It&#39;s just been awhile since we&#39;ve had to renew. Thank you so much!\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nMaddison: No thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342850531WM', 1718212004, 1718212554, 1, 23, 8, 5, 0, 0, 0, 0, 2920, 0, 0, 0, 0, 'Jose', 'jramirez@bellcontractinginc.com', '70.184.156.71', 'b997ad0d3bece59f2391162909cd1aac', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-Bell Contracting, inc-cus-Online Course-_-10 Hour OSHA-cus-', 'Why is the course not in Spanish when the account has been switched from English to Spanish?', '<div class=\'ca\'><div class=\'info_box\'><i>Why is the course not in Spanish when the account has been switched from English to Spanish?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718212007164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212007_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718212007164--><><!--begin:1718212082361--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212083_cv>:&nbsp;</b></span>Fine.  my name is Zac & I am helping Jose with setting up the course.</div><!--end:1718212082361--><><!--begin:1718212096669--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212097_cv>:&nbsp;</b></span>Why is the course not in Spanish when the account has been switched from English to Spanish?</div><!--end:1718212096669--><><!--begin:1718212173475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212173_co>:&nbsp;</b></span>Did he start the course in Spanish?</div><!--end:1718212173475--><><!--begin:1718212224332--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212225_cv>:&nbsp;</b></span>No, the account was switched to Spanish, but when he started the course, it was in English.</div><!--end:1718212224332--><><!--begin:1718212254706--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212255_cv>:&nbsp;</b></span>How do we switch the course to Spanish?</div><!--end:1718212254706--><><!--begin:1718212344764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212344_co>:&nbsp;</b></span>So he selected Spanish as the course option and then when he started the course it was in English? Am I understanding this correctly?</div><!--end:1718212344764--><><!--begin:1718212361905--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212362_cv>:&nbsp;</b></span>Yes</div><!--end:1718212361905--><><!--begin:1718212458237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212458_co>:&nbsp;</b></span>Okay I will have to get with RedVector the host site of the training about this situation.  Do you want me to contact you via phone or email to follow up once I have more information</div><!--end:1718212458237--><><!--begin:1718212502546--><div class=\'cv\'><span class=\'notranslate\'><b>Jose<timestamp_1718212503_cv>:&nbsp;</b></span>Please email me at <a href=\'mailto:zac@bellcontractinginc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>zac@bellcontractinginc.com</a> with instructions.</div><!--end:1718212502546--><><!--begin:1718212514815--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718212514_co>:&nbsp;</b></span>Will do!</div><!--end:1718212514815--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Why is the course not in Spanish when the account has been switched from English to Spanish?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJose: Fine.  my name is Zac & I am helping Jose with setting up the course.\r\nJose: Why is the course not in Spanish when the account has been switched from English to Spanish?\r\nTiffany: Did he start the course in Spanish?\r\nJose: No, the account was switched to Spanish, but when he started the course, it was in English.\r\nJose: How do we switch the course to Spanish?\r\nTiffany: So he selected Spanish as the course option and then when he started the course it was in English? Am I understanding this correctly?\r\nJose: Yes\r\nTiffany: Okay I will have to get with RedVector the host site of the training about this situation.  Do you want me to contact you via phone or email to follow up once I have more information\r\nJose: Please email me at mailto:zac@bellcontractinginc.com with instructions.\r\nTiffany: Will do!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342861675H5', 1718223163, 1718223442, 2, 23, 23, 2, 0, 0, 5, 0, 4529, 0, 0, 0, 0, 'Arianna', 'Arianna.bresnan@MIL.WA.gov', '199.47.32.4', '01759fb902a8c9f50f089d3082f5d1b3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Military Department-cus-', 'I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718223165907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718223165907--><><!--begin:1718223191369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223191_co>:&nbsp;</b></span>Have to set up your account?</div><!--end:1718223191369--><><!--begin:1718223204243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223204_co>:&nbsp;</b></span>Are you receiving an error message?</div><!--end:1718223204243--><><!--begin:1718223295812--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223295_cv>:&nbsp;</b></span>hi Tiffany, yes im trying to submit the &quot;add to cart&quot; but it will not let me get past with my email.</div><!--end:1718223295812--><><!--begin:1718223317693--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223317_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=WfUyTGZ9umGD.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/WfUyTGZ9umGD.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>WfUyTGZ9umGD.png</a></div> </div><!--end:1718223317693--><><!--begin:1718223327954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223327_co>:&nbsp;</b></span>Please make sure it is entered with all lower case</div><!--end:1718223327954--><><!--begin:1718223328679--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223328_cv>:&nbsp;</b></span>ahh i have not set up an account yet...now i understand. </div><!--end:1718223328679--><><!--begin:1718223350606--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223350_cv>:&nbsp;</b></span>that worked!</div><!--end:1718223350606--><><!--begin:1718223369398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223369_co>:&nbsp;</b></span>Great the next page I think you will set up your account to complete the purchase</div><!--end:1718223369398--><><!--begin:1718223370697--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223370_cv>:&nbsp;</b></span>for this class 072224-POR-40 HAZ<br><br>is it just one day? </div><!--end:1718223370697--><><!--begin:1718223378013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223377_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718223378013--><><!--begin:1718223394564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223394_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1718223394564--><><!--begin:1718223402870--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223402_cv>:&nbsp;</b></span>is this training just one day or a set of a few days?</div><!--end:1718223402870--><><!--begin:1718223404985--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223404_cv>:&nbsp;</b></span>072224-POR-40 HAZ</div><!--end:1718223404985--><><!--begin:1718223410578--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223410_co>:&nbsp;</b></span>The class is 4/10-hour days Tuesday through Friday</div><!--end:1718223410578--><><!--begin:1718223421069--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223421_cv>:&nbsp;</b></span>wonderful, thank you for that information!</div><!--end:1718223421069--><><!--begin:1718223430091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223429_co>:&nbsp;</b></span>You are mos welcome!</div><!--end:1718223430091--><><!--begin:1718223432005--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718223431_cv>:&nbsp;</b></span>thats all i needed help with. have a wonderful afternoon!</div><!--end:1718223432005--><><!--begin:1718223439282--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718223439_co>:&nbsp;</b></span>You as well!!</div><!--end:1718223439282--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register for the 40 hour Hazwoper instructor led class in portland, oregon and it will not let me to register for the course. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Have to set up your account?\r\nTiffany: Are you receiving an error message?\r\nArianna: hi Tiffany, yes im trying to submit the &quot;add to cart&quot; but it will not let me get past with my email.\r\nArianna: WfUyTGZ9umGD.png \r\nTiffany: Please make sure it is entered with all lower case\r\nArianna: ahh i have not set up an account yet...now i understand. \r\nArianna: that worked!\r\nTiffany: Great the next page I think you will set up your account to complete the purchase\r\nArianna: for this class 072224-POR-40 HAZis it just one day? \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nArianna: is this training just one day or a set of a few days?\r\nArianna: 072224-POR-40 HAZ\r\nTiffany: The class is 4/10-hour days Tuesday through Friday\r\nArianna: wonderful, thank you for that information!\r\nTiffany: You are mos welcome!\r\nArianna: thats all i needed help with. have a wonderful afternoon!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('342863488XT', 1718224981, 1718225359, 2, 23, 28, 6, 0, 0, 0, 1, 2502, 0, 0, 0, 0, 'Arianna', 'Arianna.bresnan@MIL.WA.gov', '199.47.32.4', '01759fb902a8c9f50f089d3082f5d1b3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Washington Military Department-cus-', 'What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718224983243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718224983_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718224983243--><><!--begin:1718225074475--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225074_cv>:&nbsp;</b></span>hi </div><!--end:1718225074475--><><!--begin:1718225080863--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225080_cv>:&nbsp;</b></span>**hi tiffany</div><!--end:1718225080863--><><!--begin:1718225085945--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225085_cv>:&nbsp;</b></span>im doing well, how are you?</div><!--end:1718225085945--><><!--begin:1718225095512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225095_co>:&nbsp;</b></span>Good thanks :)</div><!--end:1718225095512--><><!--begin:1718225104630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225104_co>:&nbsp;</b></span>One moment while I get the information for you</div><!--end:1718225104630--><><!--begin:1718225110335--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225110_cv>:&nbsp;</b></span>wonderful! Thank you</div><!--end:1718225110335--><><!--begin:1718225124398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225124_co>:&nbsp;</b></span>Best Western Portland West Beaverton<br>9900 SW Canyon Rd<br>Portland OR 97225</div><!--end:1718225124398--><><!--begin:1718225136553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225136_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718225136553--><><!--begin:1718225145336--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1718225145_cv>:&nbsp;</b></span>thats it! Thank you so much! :) </div><!--end:1718225145336--><><!--begin:1718225179133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718225178_co>:&nbsp;</b></span>You are welcome! Have a great day!</div><!--end:1718225179133--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the address of the portland oregon training? I need to submit a travel authorization form before i am allowed to purchase the class. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArianna: hi \r\nArianna: **hi tiffany\r\nArianna: im doing well, how are you?\r\nTiffany: Good thanks :)\r\nTiffany: One moment while I get the information for you\r\nArianna: wonderful! Thank you\r\nTiffany: Best Western Portland West Beaverton9900 SW Canyon RdPortland OR 97225\r\nTiffany: Is there anything else I can assist you with today?\r\nArianna: thats it! Thank you so much! :) \r\nTiffany: You are welcome! Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342932980M8', 1718294468, 1718295000, 2, 23, 23, 2, 0, 0, 0, 0, 3588, 0, 0, 0, 0, 'Gloria', 'gmoreno@alcomusa.com', '72.65.106.35', '03930fccdb0e2b12ccdbf560d6f90362', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Alcom-cus-', 'Will a person receive a training certificate for the class? and is this one day class for 8 hours?', '<div class=\'ca\'><div class=\'info_box\'><i>Will a person receive a training certificate for the class? and is this one day class for 8 hours?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718294471187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294471_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gloria</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718294471187--><><!--begin:1718294491445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294491_co>:&nbsp;</b></span>Which class are you asking about?</div><!--end:1718294491445--><><!--begin:1718294505981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294505_co>:&nbsp;</b></span>We do issue certificates for all our courses if the students pass the final assessment</div><!--end:1718294505981--><><!--begin:1718294525032--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294525_cv>:&nbsp;</b></span>I was inquiring about the training on July 8 in Denver, CO</div><!--end:1718294525032--><><!--begin:1718294572216--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294572_cv>:&nbsp;</b></span>And where is the training going to be held at in Denver, CO</div><!--end:1718294572216--><><!--begin:1718294584647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294584_co>:&nbsp;</b></span>The DOT HAZMAT course.  Yes as long as the student passes the final exam they get a certificate.</div><!--end:1718294584647--><><!--begin:1718294610413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294610_co>:&nbsp;</b></span>At the Corporate Office at: 3980 Quebec Street, 2nd Floor<br>  Denver, CO 80207  </div><!--end:1718294610413--><><!--begin:1718294625493--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294625_cv>:&nbsp;</b></span>Do you know exactly where the training is held at?</div><!--end:1718294625493--><><!--begin:1718294646288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294646_co>:&nbsp;</b></span>Yes at the Corporate Office at: 3980 Quebec Street, 2nd Floor<br>Denver, CO 80207</div><!--end:1718294646288--><><!--begin:1718294648495--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294648_cv>:&nbsp;</b></span>ok thank you</div><!--end:1718294648495--><><!--begin:1718294655534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294655_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718294655534--><><!--begin:1718294663782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294663_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1718294663782--><><!--begin:1718294793527--><div class=\'cv\'><span class=\'notranslate\'><b>Gloria<timestamp_1718294793_cv>:&nbsp;</b></span>no thank you</div><!--end:1718294793527--><><!--begin:1718294829143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718294828_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718294829143--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Will a person receive a training certificate for the class? and is this one day class for 8 hours?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gloria!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Which class are you asking about?\r\nTiffany: We do issue certificates for all our courses if the students pass the final assessment\r\nGloria: I was inquiring about the training on July 8 in Denver, CO\r\nGloria: And where is the training going to be held at in Denver, CO\r\nTiffany: The DOT HAZMAT course.  Yes as long as the student passes the final exam they get a certificate.\r\nTiffany: At the Corporate Office at: 3980 Quebec Street, 2nd Floor  Denver, CO 80207  \r\nGloria: Do you know exactly where the training is held at?\r\nTiffany: Yes at the Corporate Office at: 3980 Quebec Street, 2nd FloorDenver, CO 80207\r\nGloria: ok thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nGloria: no thank you\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('342933915JR', 1718295408, 1718295595, 2, 23, 27, 8, 0, 0, 5, 0, 1841, 670, 0, 0, 0, 'Tracey', 'Tracey@skillsinc.com', '65.127.165.27', 'f3df1a8193882f13fc8ce127078dc36d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Skills Inc-cus-', 'Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718295411240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295411_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tracey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718295411240--><><!--begin:1718295424437--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295424_cv>:&nbsp;</b></span>I&#39;m fine, thank you</div><!--end:1718295424437--><><!--begin:1718295487766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295487_co>:&nbsp;</b></span>Please enter the email in all lower case</div><!--end:1718295487766--><><!--begin:1718295543298--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295543_cv>:&nbsp;</b></span>thanks, will do that -  it worked.  Didn&#39;t think of that on my own! I appreciate your help. </div><!--end:1718295543298--><><!--begin:1718295558883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295558_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718295558883--><><!--begin:1718295566741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718295566_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718295566741--><><!--begin:1718295590866--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718295590_cv>:&nbsp;</b></span>No thank you, I appreciate your help.  Have a good day. </div><!--end:1718295590866--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to register for \r\nCameronF@Skillsinc.com , but form won\'t take email. it has red lines around box.  tried serveral times\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tracey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTracey: I&#39;m fine, thank you\r\nTiffany: Please enter the email in all lower case\r\nTracey: thanks, will do that -  it worked.  Didn&#39;t think of that on my own! I appreciate your help. \r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: No thank you, I appreciate your help.  Have a good day. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3429358623C', 1718297354, 1718297863, 2, 23, 28, 8, 0, 0, 0, 0, 3625, 0, 0, 0, 0, 'John', 'john.soto@menziesaviation.com', '12.12.207.143', 'c5f3f10dcc655fcb81e279289c224530', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Menzies Aviation-cus-', 'I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification', '<div class=\'ca\'><div class=\'info_box\'><i>I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718297356763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297356_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718297356763--><><!--begin:1718297377851--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297379_cv>:&nbsp;</b></span>goo dthank you</div><!--end:1718297377851--><><!--begin:1718297461465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297461_co>:&nbsp;</b></span>One moment please</div><!--end:1718297461465--><><!--begin:1718297464865--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297466_cv>:&nbsp;</b></span>ko</div><!--end:1718297464865--><><!--begin:1718297599896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297599_co>:&nbsp;</b></span>Your certificate was sent via standard US Mail in April to:</div><!--end:1718297599896--><><!--begin:1718297604876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297604_co>:&nbsp;</b></span>Barry Lopez<br>Menzies Aviation<br>3500 William D Tate Ave<br>Suite 200<br>Grapevine TX 76051</div><!--end:1718297604876--><><!--begin:1718297692251--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297693_cv>:&nbsp;</b></span>no wonder i didint get it, that was the billing address not the mailing addrsss</div><!--end:1718297692251--><><!--begin:1718297706769--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297708_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128557;</span></div><!--end:1718297706769--><><!--begin:1718297749953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297749_co>:&nbsp;</b></span>It looks like it was the only address provided on the order.</div><!--end:1718297749953--><><!--begin:1718297769895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297769_co>:&nbsp;</b></span>If you would like a PDF copy reissued you can use the following link to place a request: <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1718297769895--><><!--begin:1718297813127--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297814_cv>:&nbsp;</b></span>ok pdf will be good thank you</div><!--end:1718297813127--><><!--begin:1718297830197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297830_co>:&nbsp;</b></span>You are welcome</div><!--end:1718297830197--><><!--begin:1718297836612--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297836_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1718297836612--><><!--begin:1718297847582--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297849_cv>:&nbsp;</b></span>that s it</div><!--end:1718297847582--><><!--begin:1718297852668--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1718297854_cv>:&nbsp;</b></span>have a nice day</div><!--end:1718297852668--><><!--begin:1718297858916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718297858_co>:&nbsp;</b></span>You as well!</div><!--end:1718297858916--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I completed my 8 hour hazwoper training march 31st 2024 and im still waiting for my certification\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: goo dthank you\r\nTiffany: One moment please\r\nJohn: ko\r\nTiffany: Your certificate was sent via standard US Mail in April to:\r\nTiffany: Barry LopezMenzies Aviation3500 William D Tate AveSuite 200Grapevine TX 76051\r\nJohn: no wonder i didint get it, that was the billing address not the mailing addrsss\r\nJohn: &#128557;\r\nTiffany: It looks like it was the only address provided on the order.\r\nTiffany: If you would like a PDF copy reissued you can use the following link to place a request: https://www.csregs.com/Replacement-Certificate?whence=\r\nJohn: ok pdf will be good thank you\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with?\r\nJohn: that s it\r\nJohn: have a nice day\r\nTiffany: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('342942562C2', 1718304054, 1718305105, 2, 23, 27, 4, 0, 0, 0, 0, 5050, 0, 0, 0, 0, 'Dan', 'logistics@americanlamprecycling.com', '50.74.55.114', 'c6081043d1a9100452a455a743635240', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-American Lamp Recycling-cus-', 'I am trying to reset my password because i dont remember it but i am not receiving the email to do so.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to reset my password because i dont remember it but i am not receiving the email to do so.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718304057708--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304057_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718304057708--><><!--begin:1718304332503--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304068_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1718304332503--><><!--begin:1718304145901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304145_co>:&nbsp;</b></span>Good thank you</div><!--end:1718304145901--><><!--begin:1718304196774--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304196_co>:&nbsp;</b></span>One moment please</div><!--end:1718304196774--><><!--begin:1718304522817--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304258_cv>:&nbsp;</b></span>sure</div><!--end:1718304522817--><><!--begin:1718304412606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304412_co>:&nbsp;</b></span>I just sent the password reset email did you receive it.  Please check junk or spam if needed.</div><!--end:1718304412606--><><!--begin:1718304453130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304452_co>:&nbsp;</b></span>To assign courses to other students be sure you are on the home tab and to complete training of your own please be sure you are on the my training tab</div><!--end:1718304453130--><><!--begin:1718304723811--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304459_cv>:&nbsp;</b></span>I did and i reset my password but its still not letting me log in.  I am trying to purchase some training classes.</div><!--end:1718304723811--><><!--begin:1718304489390--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304489_co>:&nbsp;</b></span>I understand that is a different site</div><!--end:1718304489390--><><!--begin:1718304511713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304511_co>:&nbsp;</b></span>I did just speak with Robert on the phone and</div><!--end:1718304511713--><><!--begin:1718304778138--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304513_cv>:&nbsp;</b></span>oh but thats the site i clicked forget password on.</div><!--end:1718304778138--><><!--begin:1718304538966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304538_co>:&nbsp;</b></span>he already purchased an online 24-HAZ course for you to assign to another student as needed.</div><!--end:1718304538966--><><!--begin:1718304547912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304547_co>:&nbsp;</b></span>Do you need to purchase additional training?</div><!--end:1718304547912--><><!--begin:1718304836749--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304572_cv>:&nbsp;</b></span>yes.  I need 5 of the RCRA/EPA classes</div><!--end:1718304836749--><><!--begin:1718304580750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304580_co>:&nbsp;</b></span>Got it!</div><!--end:1718304580750--><><!--begin:1718304605001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304604_co>:&nbsp;</b></span>I will get you a seperate password set email so you can log in at the main site and purchase training</div><!--end:1718304605001--><><!--begin:1718304908993--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304644_cv>:&nbsp;</b></span>Wonderful.  Thank you.</div><!--end:1718304908993--><><!--begin:1718304763614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304763_co>:&nbsp;</b></span>Just sent did you receive it.  It is coming from our NetSuite system</div><!--end:1718304763614--><><!--begin:1718305039396--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304775_cv>:&nbsp;</b></span>Okay it looks like i am in.  Thank you so much for your help.</div><!--end:1718305039396--><><!--begin:1718304787105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304786_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718304787105--><><!--begin:1718304860422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718304860_co>:&nbsp;</b></span>Is there anything else I can assist you with today/</div><!--end:1718304860422--><><!--begin:1718305263449--><div class=\'cv\'><span class=\'notranslate\'><b>Dan<timestamp_1718304999_cv>:&nbsp;</b></span>i dont think so.  Have a wonderful weekend.</div><!--end:1718305263449--><><!--begin:1718305103527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718305103_co>:&nbsp;</b></span>You as well!</div><!--end:1718305103527--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to reset my password because i dont remember it but i am not receiving the email to do so.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDan: good and yourself?\r\nTiffany: Good thank you\r\nTiffany: One moment please\r\nDan: sure\r\nTiffany: I just sent the password reset email did you receive it.  Please check junk or spam if needed.\r\nTiffany: To assign courses to other students be sure you are on the home tab and to complete training of your own please be sure you are on the my training tab\r\nDan: I did and i reset my password but its still not letting me log in.  I am trying to purchase some training classes.\r\nTiffany: I understand that is a different site\r\nTiffany: I did just speak with Robert on the phone and\r\nDan: oh but thats the site i clicked forget password on.\r\nTiffany: he already purchased an online 24-HAZ course for you to assign to another student as needed.\r\nTiffany: Do you need to purchase additional training?\r\nDan: yes.  I need 5 of the RCRA/EPA classes\r\nTiffany: Got it!\r\nTiffany: I will get you a seperate password set email so you can log in at the main site and purchase training\r\nDan: Wonderful.  Thank you.\r\nTiffany: Just sent did you receive it.  It is coming from our NetSuite system\r\nDan: Okay it looks like i am in.  Thank you so much for your help.\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today/\r\nDan: i dont think so.  Have a wonderful weekend.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343007904VX', 1718369377, 1718370142, 1, 23, 8, 6, 0, 0, 0, 0, 5073, 0, 0, 0, 0, 'Tom Wagner', 'thomas.wagner@purina.nestle.com', '208.214.143.14', 'ab8ce4a0b777f75967e8fb75267911e2', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Nestle Purina-cus-Online Course-_-DOT HAZMAT refresher-cus-', 'I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.', '<div class=\'ca\'><div class=\'info_box\'><i>I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718369378892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369378_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tom Wagner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718369378892--><><!--begin:1718369395789--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369396_cv>:&nbsp;</b></span>good</div><!--end:1718369395789--><><!--begin:1718369424726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369424_co>:&nbsp;</b></span>One moment while I bring up your account</div><!--end:1718369424726--><><!--begin:1718369469280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369469_co>:&nbsp;</b></span>I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding</div><!--end:1718369469280--><><!--begin:1718369514667--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369514_cv>:&nbsp;</b></span>I&#39;ve done the quiz already too, but I can do it again</div><!--end:1718369514667--><><!--begin:1718369552191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369552_co>:&nbsp;</b></span>The quiz is not inside the module unit but located underneath it.</div><!--end:1718369552191--><><!--begin:1718369632574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369632_co>:&nbsp;</b></span>You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed</div><!--end:1718369632574--><><!--begin:1718369656550--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369656_co>:&nbsp;</b></span>Yes it looks like you have started it now!</div><!--end:1718369656550--><><!--begin:1718369688352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369688_co>:&nbsp;</b></span>After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1718369688352--><><!--begin:1718369730367--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369730_cv>:&nbsp;</b></span>ok I&#39;ll spend more time, thanks</div><!--end:1718369730367--><><!--begin:1718369741536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369741_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369741536--><><!--begin:1718369750998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369750_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369750998--><><!--begin:1718369751359--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369751_cv>:&nbsp;</b></span>is there a place I can see time spent?</div><!--end:1718369751359--><><!--begin:1718369785622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369785_co>:&nbsp;</b></span>There is a show details link on each module do you see that link?</div><!--end:1718369785622--><><!--begin:1718369834471--><div class=\'cv\'><span class=\'notranslate\'><b>Tom Wagner<timestamp_1718369834_cv>:&nbsp;</b></span>I see it now, thanks</div><!--end:1718369834471--><><!--begin:1718369852088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369851_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369852088--><><!--begin:1718369860123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718369859_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369860123--><><!--begin:1718370141311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718370141_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718370141311--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tom Wagner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTom Wagner: good\r\nTiffany: One moment while I bring up your account\r\nTiffany: I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding\r\nTom Wagner: I&#39;ve done the quiz already too, but I can do it again\r\nTiffany: The quiz is not inside the module unit but located underneath it.\r\nTiffany: You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed\r\nTiffany: Yes it looks like you have started it now!\r\nTiffany: After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTom Wagner: ok I&#39;ll spend more time, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTom Wagner: is there a place I can see time spent?\r\nTiffany: There is a show details link on each module do you see that link?\r\nTom Wagner: I see it now, thanks\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34301256539', 1718374060, 1718374202, 2, 23, 30, 4, 0, 0, 5, 0, 2039, 0, 0, 0, 0, 'Eric Wasson', 'ewasson@gmail.com', '184.16.133.15', '2356a9a2336771ff4425a1f0cd22b816', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ClaimShield-cus-', 'Class days & times for 071524-IND-40 HAZ', '<div class=\'ca\'><div class=\'info_box\'><i>Class days & times for 071524-IND-40 HAZ</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718374064006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374063_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric Wasson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718374064006--><><!--begin:1718374107577--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374107_cv>:&nbsp;</b></span>Hi Tiffany, I am well, thank you</div><!--end:1718374107577--><><!--begin:1718374108351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374108_co>:&nbsp;</b></span>4/10-hour days Tuesday through Friday 8:00am-6:00pm</div><!--end:1718374108351--><><!--begin:1718374117701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374117_co>:&nbsp;</b></span>Glad to hear it!</div><!--end:1718374117701--><><!--begin:1718374127333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374127_co>:&nbsp;</b></span>The answer to your question is  4/10-hour days Tuesday through Friday 8:00am-6:00pm</div><!--end:1718374127333--><><!--begin:1718374140882--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374140_cv>:&nbsp;</b></span>Perfect.  Thank you</div><!--end:1718374140882--><><!--begin:1718374184866--><div class=\'cv\'><span class=\'notranslate\'><b>Eric Wasson<timestamp_1718374184_cv>:&nbsp;</b></span>Have a great weekend</div><!--end:1718374184866--><><!--begin:1718374189733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374189_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718374189733--><><!--begin:1718374192397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718374192_co>:&nbsp;</b></span>You too!!</div><!--end:1718374192397--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Class days & times for 071524-IND-40 HAZ\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric Wasson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric Wasson: Hi Tiffany, I am well, thank you\r\nTiffany: 4/10-hour days Tuesday through Friday 8:00am-6:00pm\r\nTiffany: Glad to hear it!\r\nTiffany: The answer to your question is  4/10-hour days Tuesday through Friday 8:00am-6:00pm\r\nEric Wasson: Perfect.  Thank you\r\nEric Wasson: Have a great weekend\r\nTiffany: You are welcome!\r\nTiffany: You too!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3430153188R', 1718376792, 1718377269, 1, 23, 10, 7, 0, 0, 5, 0, 5337, 672, 0, 0, 0, 'Katrina', 'katie@prestige-environmental.com', '50.78.55.54', 'a33a6882062af22286a9c1cc4e77f840', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Prestige Environmental-cus-Online Course-_-40 hour HAZWOPER-cus-', 'The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.', '<div class=\'ca\'><div class=\'info_box\'><i>The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718376795896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376795_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Katrina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718376795896--><><!--begin:1718376807198--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718376806_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1718376807198--><><!--begin:1718376839186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376839_co>:&nbsp;</b></span>I am good thank you</div><!--end:1718376839186--><><!--begin:1718376854997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376854_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1718376854997--><><!--begin:1718376865735--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718376865_cv>:&nbsp;</b></span>Ok! Take your time</div><!--end:1718376865735--><><!--begin:1718376926076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718376925_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718376926076--><><!--begin:1718377088746--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377088_cv>:&nbsp;</b></span>I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!</div><!--end:1718377088746--><><!--begin:1718377181392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377181_co>:&nbsp;</b></span>Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718377181392--><><!--begin:1718377235443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377235_co>:&nbsp;</b></span>You can now proceed forward.</div><!--end:1718377235443--><><!--begin:1718377254368--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377254_cv>:&nbsp;</b></span>Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget</div><!--end:1718377254368--><><!--begin:1718377260816--><div class=\'cv\'><span class=\'notranslate\'><b>Katrina<timestamp_1718377260_cv>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1718377260816--><><!--begin:1718377266059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718377265_co>:&nbsp;</b></span>You as well!!</div><!--end:1718377266059--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The course won\'t let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Katrina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKatrina: Good! How are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nKatrina: Ok! Take your time\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nKatrina: I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!\r\nTiffany: Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: You can now proceed forward.\r\nKatrina: Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget\r\nKatrina: Have a wonderful day!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343022968K3', 1718384439, 1718384606, 1, 23, 6, 3, 0, 0, 0, 0, 2073, 0, 0, 0, 0, 'Damon', 'dabeyta@connellresources.com', '50.169.148.122', '46eaac445a80de9c16c5aff94bddc9c5', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Connell Resources-cus-Online Course-_-HAZMAT transportation-cus-', 'In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. ', '<div class=\'ca\'><div class=\'info_box\'><i>In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718384440850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384440_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Damon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718384440850--><><!--begin:1718384454762--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384454_cv>:&nbsp;</b></span>I am well thank you, and you?</div><!--end:1718384454762--><><!--begin:1718384477681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384477_co>:&nbsp;</b></span>Good thank you!</div><!--end:1718384477681--><><!--begin:1718384489099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384488_co>:&nbsp;</b></span>Are you purchasing online training or seminar in person training?</div><!--end:1718384489099--><><!--begin:1718384498048--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384498_cv>:&nbsp;</b></span>Online</div><!--end:1718384498048--><><!--begin:1718384540283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384540_co>:&nbsp;</b></span>Once you complete the purchase you will get an email to log in as a group manager into our online training site to assign the course to a participant.  </div><!--end:1718384540283--><><!--begin:1718384590025--><div class=\'cv\'><span class=\'notranslate\'><b>Damon<timestamp_1718384590_cv>:&nbsp;</b></span>Ok, different when I used this in the past, I have the email now, thank you</div><!--end:1718384590025--><><!--begin:1718384600580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718384600_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718384600580--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'In the past when I purchased this training, I was able to assign it to a specific employee and I do not see where  I can do that now. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Damon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDamon: I am well thank you, and you?\r\nTiffany: Good thank you!\r\nTiffany: Are you purchasing online training or seminar in person training?\r\nDamon: Online\r\nTiffany: Once you complete the purchase you will get an email to log in as a group manager into our online training site to assign the course to a participant.  \r\nDamon: Ok, different when I used this in the past, I have the email now, thank you\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34302761122', 1718389080, 1718389194, 1, 23, 4, 2, 0, 0, 5, 0, 1650, 0, 0, 0, 0, 'Josh Marteny', 'joshm@ceina.pro', '24.112.138.159', '353ad456f980c16346d754a4837481d2', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Creative Engineers-cus-Online Course-_-INT8HAZHS-cus-', 'Made purchase but course does not appear in my list to access?', '<div class=\'ca\'><div class=\'info_box\'><i>Made purchase but course does not appear in my list to access?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718389082786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389082_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Josh Marteny</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718389082786--><><!--begin:1718389097196--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389096_cv>:&nbsp;</b></span>ok</div><!--end:1718389097196--><><!--begin:1718389147348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389147_co>:&nbsp;</b></span>Please refresh your page and it should be showing in there now</div><!--end:1718389147348--><><!--begin:1718389169784--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389169_cv>:&nbsp;</b></span>yep, there it is now. Thanks!</div><!--end:1718389169784--><><!--begin:1718389181889--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389181_cv>:&nbsp;</b></span>that&#39;</div><!--end:1718389181889--><><!--begin:1718389186674--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Marteny<timestamp_1718389186_cv>:&nbsp;</b></span>s all i needed</div><!--end:1718389186674--><><!--begin:1718389188535--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718389188_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718389188535--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Made purchase but course does not appear in my list to access?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Josh Marteny!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJosh Marteny: ok\r\nTiffany: Please refresh your page and it should be showing in there now\r\nJosh Marteny: yep, there it is now. Thanks!\r\nJosh Marteny: that&#39;\r\nJosh Marteny: s all i needed\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3432744883C', 1718635960, 1718636280, 2, 23, 7, 3, 0, 0, 0, 1, 2608, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '13712165d90546b4366866682fbe4ae1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CKS-cus-', 'Would like to know if my access can be extended beyond 6/19', '<div class=\'ca\'><div class=\'info_box\'><i>Would like to know if my access can be extended beyond 6/19</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718635961741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718635961_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718635961741--><><!--begin:1718635995341--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718635991_cv>:&nbsp;</b></span>Hello</div><!--end:1718635995341--><><!--begin:1718636045917--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636042_cv>:&nbsp;</b></span>I would like to know if my access can be extended beyond 6/19</div><!--end:1718636045917--><><!--begin:1718636066106--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636065_co>:&nbsp;</b></span>Since you have already been given the 30 day extension at no fee if you need another extension there is a 25% reactivation fee that would need to be paid before extending you more.  </div><!--end:1718636066106--><><!--begin:1718636122347--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636118_cv>:&nbsp;</b></span>How much is that?</div><!--end:1718636122347--><><!--begin:1718636158250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636158_co>:&nbsp;</b></span>$81.25</div><!--end:1718636158250--><><!--begin:1718636221978--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636218_cv>:&nbsp;</b></span>Ok I will reach out again on 6/19</div><!--end:1718636221978--><><!--begin:1718636228916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636228_co>:&nbsp;</b></span>I just sent you an email with details on how to proceed if you would like to do so.</div><!--end:1718636228916--><><!--begin:1718636239660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636239_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718636239660--><><!--begin:1718636244984--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1718636241_cv>:&nbsp;</b></span>great, thank yuo</div><!--end:1718636244984--><><!--begin:1718636247147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718636246_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718636247147--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Would like to know if my access can be extended beyond 6/19\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula Camacho: Hello\r\nPaula Camacho: I would like to know if my access can be extended beyond 6/19\r\nTiffany: Since you have already been given the 30 day extension at no fee if you need another extension there is a 25% reactivation fee that would need to be paid before extending you more.  \r\nPaula Camacho: How much is that?\r\nTiffany: $81.25\r\nPaula Camacho: Ok I will reach out again on 6/19\r\nTiffany: I just sent you an email with details on how to proceed if you would like to do so.\r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Camacho: great, thank yuo\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343275532QK', 1718637011, 1718637247, 1, 23, 12, 8, 0, 0, 5, 0, 2388, 0, 0, 0, 0, 'Sam Jennings', 'JenningsSD@bv.com', '136.32.206.206', '4c00fc5808ec2332dcd6729d1d328c1f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Black & Veatch-cus-Online Course-_-HAZWOPER Online 40-cus-', 'I just purchased the training. Where can I access it at now?', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased the training. Where can I access it at now?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718637013644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637013_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sam Jennings</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718637013644--><><!--begin:1718637033784--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637032_cv>:&nbsp;</b></span>I am well. How about yourself?</div><!--end:1718637033784--><><!--begin:1718637064222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637064_co>:&nbsp;</b></span>Good thanks.  You should have received an email with how to set up your online training account and log in.</div><!--end:1718637064222--><><!--begin:1718637071496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637071_co>:&nbsp;</b></span>Did you receive that email?</div><!--end:1718637071496--><><!--begin:1718637128757--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637127_cv>:&nbsp;</b></span>I only received an email with my purchase receipt</div><!--end:1718637128757--><><!--begin:1718637154399--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637154_co>:&nbsp;</b></span>Maybe the other one went to junk mail.  Can you please check there?</div><!--end:1718637154399--><><!--begin:1718637187775--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637186_cv>:&nbsp;</b></span>Ah, yes it did. Rookie mistake hahah, sorry</div><!--end:1718637187775--><><!--begin:1718637197942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637197_co>:&nbsp;</b></span>No worries</div><!--end:1718637197942--><><!--begin:1718637205136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718637204_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718637205136--><><!--begin:1718637220105--><div class=\'cv\'><span class=\'notranslate\'><b>Sam Jennings<timestamp_1718637218_cv>:&nbsp;</b></span>That is all. Have a nice day!</div><!--end:1718637220105--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just purchased the training. Where can I access it at now?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sam Jennings!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSam Jennings: I am well. How about yourself?\r\nTiffany: Good thanks.  You should have received an email with how to set up your online training account and log in.\r\nTiffany: Did you receive that email?\r\nSam Jennings: I only received an email with my purchase receipt\r\nTiffany: Maybe the other one went to junk mail.  Can you please check there?\r\nSam Jennings: Ah, yes it did. Rookie mistake hahah, sorry\r\nTiffany: No worries\r\nTiffany: Is there anything else I can assist you with today?\r\nSam Jennings: That is all. Have a nice day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343277145RZ', 1718638622, 1718639294, 1, 23, 12, 7, 0, 0, 5, 0, 3128, 0, 0, 0, 0, 'Matt', 'mkurpaski@cape-inc.com', '174.231.84.205', 'a4bb446b531c3d26033affa4360da308', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-CAPE-cus-Online Course-_-INT8HAZHS-cus-', 'I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718638626381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638626_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718638626381--><><!--begin:1718638669863--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638666_cv>:&nbsp;</b></span>I am trying to sign up for a class but I get the notification, D not honor.</div><!--end:1718638669863--><><!--begin:1718638679031--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638675_cv>:&nbsp;</b></span>&quot;Do not Honor.&quot;</div><!--end:1718638679031--><><!--begin:1718638685829--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638685_co>:&nbsp;</b></span>Did you try to enter cc information?</div><!--end:1718638685829--><><!--begin:1718638693832--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638690_cv>:&nbsp;</b></span>Whenever I attempt to make payment.</div><!--end:1718638693832--><><!--begin:1718638721843--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718638718_cv>:&nbsp;</b></span>I am going to do that again.</div><!--end:1718638721843--><><!--begin:1718638763787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638763_co>:&nbsp;</b></span>Please be sure all credit card info entered is correct.  It may be declining.</div><!--end:1718638763787--><><!--begin:1718639133996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639133_co>:&nbsp;</b></span>Are you still there? Do you still need assistance?</div><!--end:1718639133996--><><!--begin:1718639163864--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718639160_cv>:&nbsp;</b></span>I still can&#39;t get it to work.This might be on my companies side. Thank you for your help.</div><!--end:1718639163864--><><!--begin:1718639179275--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639179_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718639179275--><><!--begin:1718639209437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718639209_co>:&nbsp;</b></span>IF you need more assistance on looking into this, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718639209437--><><!--begin:1718639295802--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1718639292_cv>:&nbsp;</b></span>You too.</div><!--end:1718639295802--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to order this class and I kept getting the notification \"Do not honor. Do not honor\". Can you help me with process?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: I am trying to sign up for a class but I get the notification, D not honor.\r\nMatt: &quot;Do not Honor.&quot;\r\nTiffany: Did you try to enter cc information?\r\nMatt: Whenever I attempt to make payment.\r\nMatt: I am going to do that again.\r\nTiffany: Please be sure all credit card info entered is correct.  It may be declining.\r\nTiffany: Are you still there? Do you still need assistance?\r\nMatt: I still can&#39;t get it to work.This might be on my companies side. Thank you for your help.\r\nTiffany: You are welcome!\r\nTiffany: IF you need more assistance on looking into this, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMatt: You too.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('34327732184', 1718638797, 1718638920, 2, 23, 10, 5, 0, 0, 0, 0, 1300, 0, 0, 0, 0, 'Mark', 'mpomaville@bskassociates.com', '23.113.45.158', 'd5431056002eea886b9e25052d140aee', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-BSK Associates-cus-', 'I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718638799327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638799_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718638799327--><><!--begin:1718638816915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638816_co>:&nbsp;</b></span>You will get an email after the order is complete to assign the seat to the student</div><!--end:1718638816915--><><!--begin:1718638838920--><div class=\'cv\'><span class=\'notranslate\'><b>Mark<timestamp_1718638839_cv>:&nbsp;</b></span>Got it. Thanks.</div><!--end:1718638838920--><><!--begin:1718638913516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718638913_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718638913516--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m trying to purchase a 40-hr. Hazwoper online course for one of my employees. I went through the steps to order it but I do not see where I enter the employees\' (student) information?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mark!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You will get an email after the order is complete to assign the seat to the student\r\nMark: Got it. Thanks.\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343291578HX', 1718653052, 1718653451, 1, 23, 9, 6, 0, 0, 0, 0, 4680, 0, 0, 0, 0, 'Savanna Sullivan', 'ssullivan@trccompanies.com', '136.226.101.23', '6feed6fe83bb5e7568eab559ffb45854', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC Companies-cus-Online Course-_-HAZWOPER-cus-', 'On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718653053427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653053_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Savanna Sullivan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718653053427--><><!--begin:1718653149175--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653149_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718653149175--><><!--begin:1718653268167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653268_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718653268167--><><!--begin:1718653451751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653451_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718653451751--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'On module \"Motor Vehicles and Mechanized Equipment\" I am not allowed to retake the assessment and I cannot restart the assessment and the module. I cannot move past the module or have another attempt; I am just stuck. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Savanna Sullivan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('34329195352', 1718653444, 1718653976, 2, 23, 26, 7, 0, 0, 0, 0, 1192, 0, 0, 0, 0, 'eric', 'eric.weber@beigene.com', '50.174.2.110', '742fbfd27c844130d80d4f9036067669', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-beigene-cus-', 'Does everything need to be paid via credit card, or POs?', '<div class=\'ca\'><div class=\'info_box\'><i>Does everything need to be paid via credit card, or POs?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718653500973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653500_co>:&nbsp;</b></span>No we can invoice companies that are based out of the US but there are additional fees for invoicing</div><!--end:1718653500973--><><!--begin:1718653544419--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1718653545_cv>:&nbsp;</b></span>So you only invoice if the company is based out of the US?</div><!--end:1718653544419--><><!--begin:1718653548021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653547_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718653548021--><><!--begin:1718653976973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718653976_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1718653976973--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Does everything need to be paid via credit card, or POs?\r\nTiffany has joined the chat.\r\nTiffany: No we can invoice companies that are based out of the US but there are additional fees for invoicing\r\neric: So you only invoice if the company is based out of the US?\r\nTiffany: Hi, eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes that is correct\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('343294232GQ', 1718655724, 1718657427, 2, 23, 28, 4, 0, 0, 0, 0, 5688, 0, 0, 0, 0, 'Kathy Barnes', 'Kathy.Barnes@tetratech.com', '152.186.209.94', 'ad571c786aff4dfa74926d3fd2bffa7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech-cus-', 'Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718655727359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655727_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kathy Barnes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718655727359--><><!--begin:1718655748621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655748_co>:&nbsp;</b></span>You can register directly on the website</div><!--end:1718655748621--><><!--begin:1718655772325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655772_co>:&nbsp;</b></span>If it is for an online training you will receive an email after purchase to log in as a group manager and assign the course to the student</div><!--end:1718655772325--><><!--begin:1718655798700--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718655798_cv>:&nbsp;</b></span>Would you mind emailing that to me so I can register my employee?</div><!--end:1718655798700--><><!--begin:1718655879855--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718655879_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1718655879855--><><!--begin:1718656296887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656296_co>:&nbsp;</b></span>Do you need additional assistance?</div><!--end:1718656296887--><><!--begin:1718656479707--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656479_cv>:&nbsp;</b></span>can I call with a credit card to pay for the course?</div><!--end:1718656479707--><><!--begin:1718656536496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656536_co>:&nbsp;</b></span>I cannot take credit card info over the phone since I cannot verify identify/ownership</div><!--end:1718656536496--><><!--begin:1718656565675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656565_co>:&nbsp;</b></span>You can either place the order fully online and enter cc info there or I can send you a payment auth form to complete and return with an estimate</div><!--end:1718656565675--><><!--begin:1718656582107--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656582_cv>:&nbsp;</b></span>Please send me the authorizaton form.</div><!--end:1718656582107--><><!--begin:1718656619771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656619_co>:&nbsp;</b></span>Which 40 HAZ course do you want your employee to attend online or seminar?</div><!--end:1718656619771--><><!--begin:1718656663957--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656663_cv>:&nbsp;</b></span>OSHA-40-Hour-HAZWOPER (32 hours online 8 hours in person)</div><!--end:1718656663957--><><!--begin:1718656681468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656681_co>:&nbsp;</b></span>Which office are you/the student with?</div><!--end:1718656681468--><><!--begin:1718656736935--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656736_cv>:&nbsp;</b></span>Tetra Tech Boston, MA</div><!--end:1718656736935--><><!--begin:1718656766368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656766_co>:&nbsp;</b></span>I will send you the estimate and form in a few minutes</div><!--end:1718656766368--><><!--begin:1718656773144--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656773_cv>:&nbsp;</b></span>Thank you.</div><!--end:1718656773144--><><!--begin:1718656842353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656842_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718656842353--><><!--begin:1718656849785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656849_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718656849785--><><!--begin:1718656911143--><div class=\'cv\'><span class=\'notranslate\'><b>Kathy Barnes<timestamp_1718656911_cv>:&nbsp;</b></span>Thank you that is all.</div><!--end:1718656911143--><><!--begin:1718656924276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656924_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1718656924276--><><!--begin:1718656993881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718656993_co>:&nbsp;</b></span>The email has been sent</div><!--end:1718656993881--><><!--begin:1718657108849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718657108_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1718657108849--><><!--begin:1718657332683--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718657332_co>:&nbsp;</b></span>If you did not receive the email or if have any questions, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718657332683--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello - We would like to register one of our employees for 40-hour Hazwoper training.  I would need to pay using my credit card but I am not the one taking the training.  Is there a registration form for payment for an employee?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kathy Barnes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: You can register directly on the website\r\nTiffany: If it is for an online training you will receive an email after purchase to log in as a group manager and assign the course to the student\r\nKathy Barnes: Would you mind emailing that to me so I can register my employee?\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: Do you need additional assistance?\r\nKathy Barnes: can I call with a credit card to pay for the course?\r\nTiffany: I cannot take credit card info over the phone since I cannot verify identify/ownership\r\nTiffany: You can either place the order fully online and enter cc info there or I can send you a payment auth form to complete and return with an estimate\r\nKathy Barnes: Please send me the authorizaton form.\r\nTiffany: Which 40 HAZ course do you want your employee to attend online or seminar?\r\nKathy Barnes: OSHA-40-Hour-HAZWOPER (32 hours online 8 hours in person)\r\nTiffany: Which office are you/the student with?\r\nKathy Barnes: Tetra Tech Boston, MA\r\nTiffany: I will send you the estimate and form in a few minutes\r\nKathy Barnes: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKathy Barnes: Thank you that is all.\r\nTiffany: You are most welcome!\r\nTiffany: The email has been sent\r\nTiffany: Did you receive it?\r\nTiffany: If you did not receive the email or if have any questions, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343354754X4', 1718716228, 1718716625, 2, 23, 9, 5, 0, 0, 0, 0, 2684, 0, 0, 0, 0, 'LaVerne Jackson', 'laverne.jackson@cedarconcepts.net', '12.4.248.234', '29d5110984d516a60669e4be4ba177e3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Cedar Concepts Corporation-cus-', 'Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718716231118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716230_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LaVerne Jackson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718716231118--><><!--begin:1718716255498--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716255_cv>:&nbsp;</b></span>fine</div><!--end:1718716255498--><><!--begin:1718716271267--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716271_cv>:&nbsp;</b></span>how are you Tiffany</div><!--end:1718716271267--><><!--begin:1718716286297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716286_co>:&nbsp;</b></span>I am good thanks!  Your course due date is set by your employer.</div><!--end:1718716286297--><><!--begin:1718716305943--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716305_cv>:&nbsp;</b></span>ok Thanks </div><!--end:1718716305943--><><!--begin:1718716309249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716309_co>:&nbsp;</b></span>The course itself will not expire until the listed end date which is September 13 from what I see</div><!--end:1718716309249--><><!--begin:1718716383886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716383_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718716383886--><><!--begin:1718716396934--><div class=\'cv\'><span class=\'notranslate\'><b>LaVerne Jackson<timestamp_1718716396_cv>:&nbsp;</b></span>Thanks for the information that is all i needed.</div><!--end:1718716396934--><><!--begin:1718716442309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716442_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718716442309--><><!--begin:1718716457532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718716457_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718716457532--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning\r\nIf I don\'t complete this course by 6/25 are there any extextension\r\nTiffany has joined the chat.\r\nTiffany: Hi, LaVerne Jackson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLaVerne Jackson: fine\r\nLaVerne Jackson: how are you Tiffany\r\nTiffany: I am good thanks!  Your course due date is set by your employer.\r\nLaVerne Jackson: ok Thanks \r\nTiffany: The course itself will not expire until the listed end date which is September 13 from what I see\r\nTiffany: Is there anything else I can assist you with today?\r\nLaVerne Jackson: Thanks for the information that is all i needed.\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34335701448', 1718718504, 1718718675, 2, 23, 26, 3, 0, 0, 5, 1, 1633, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a676b60b92e51a91e4658f44093bb896', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-RWA-cus-', 'Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718718508752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718508_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718718508752--><><!--begin:1718718520838--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1718718520_cv>:&nbsp;</b></span>Great, you?</div><!--end:1718718520838--><><!--begin:1718718535472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718535_co>:&nbsp;</b></span>Good thanks!</div><!--end:1718718535472--><><!--begin:1718718561331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718561_co>:&nbsp;</b></span>One moment please</div><!--end:1718718561331--><><!--begin:1718718629912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718718629_co>:&nbsp;</b></span>I will get them rescheduled for you and send you and the students the updated class email</div><!--end:1718718629912--><><!--begin:1718718673288--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1718718673_cv>:&nbsp;</b></span>Awesome, thank you.</div><!--end:1718718673288--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, Derval Murphy and Mark Imbriglio were scheduled for the 24-hr Hazwoper in Hartford on 5/7 but it was canceled. Can I reschedule them to 7/30? I sent an email but didn\'t get a response\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Great, you?\r\nTiffany: Good thanks!\r\nTiffany: One moment please\r\nTiffany: I will get them rescheduled for you and send you and the students the updated class email\r\nAmy Velasquez: Awesome, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343364640XM', 1718726121, 1718726460, 2, 19, 16, 13, 0, 0, 0, 0, 1656, 0, 0, 0, 0, 'Janice Newell', 'jnewell@scsengineers.com', '97.87.5.180', 'db077931b0746016fbb89d3bf89d05dd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SCS Engineers-cus-', 'I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718726096808--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726232_co>:&nbsp;</b></span>Good Morning Janice</div><!--end:1718726096808--><><!--begin:1718726343289--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726343_cv>:&nbsp;</b></span>Good morning. I just registered Rachel Runzheimer for next week&#39;s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.</div><!--end:1718726343289--><><!--begin:1718726243377--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726378_co>:&nbsp;</b></span>That class was just confirmed so you will receive an email with all of that information shortly</div><!--end:1718726243377--><><!--begin:1718726392031--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726392_cv>:&nbsp;</b></span>Thank you.</div><!--end:1718726392031--><><!--begin:1718726297900--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718726433_co>:&nbsp;</b></span>My pleasure!!  Is there anything else I can help you with?</div><!--end:1718726297900--><><!--begin:1718726457753--><div class=\'cv\'><span class=\'notranslate\'><b>Janice Newell<timestamp_1718726457_cv>:&nbsp;</b></span>Not today. Thank you!</div><!--end:1718726457753--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just registered Rachel Runzheimer for next week\'s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\n\r\nTracy has joined the chat.\r\nTracy: Good Morning Janice\r\nJanice Newell: Good morning. I just registered Rachel Runzheimer for next week&#39;s sessions in Madison, Wisconsin. How can I find the details about location and exact times? Thanks.\r\nTracy: That class was just confirmed so you will receive an email with all of that information shortly\r\nJanice Newell: Thank you.\r\nTracy: My pleasure!!  Is there anything else I can help you with?\r\nJanice Newell: Not today. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3433670413V', 1718728515, 1718731414, 1, 23, 9, 4, 0, 0, 0, 0, 9313, 0, 0, 0, 0, 'Alexandra Mendez', 'alexandramendez0425@gmail.com', '71.197.64.103', '1fe12524d4b66ad1504c2580d09fb124', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Madera County-cus-Online Course-_-HAZWOPER 40-cus-', 'Unable to recall my log in information. Need assistance.', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to recall my log in information. Need assistance.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718728519010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728518_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexandra Mendez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718728519010--><><!--begin:1718728562243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728562_co>:&nbsp;</b></span>Are you trying to log in and purchase training or log in to complete / start an online course?</div><!--end:1718728562243--><><!--begin:1718728588487--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728588_cv>:&nbsp;</b></span>Good, need help to log in to my account. Also, I received an email that I have 2 weeks left for my training to be completed & unfortunately I am out of the office for 2 weeks & would require an extension if that is possible with my account.</div><!--end:1718728588487--><><!--begin:1718728601702--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728601_cv>:&nbsp;</b></span>I am trying to log onto my existing account</div><!--end:1718728601702--><><!--begin:1718728635478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728635_co>:&nbsp;</b></span>I have sent a password reset email to <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a></div><!--end:1718728635478--><><!--begin:1718728712298--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728712_cv>:&nbsp;</b></span>A web page saying my account is You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.<br><br>Please close and reopen your browser to try again.<br><br>If you need assistance, please contact us at <a href=\'mailto:Dept_Support@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dept_Support@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a>.</div><!--end:1718728712298--><><!--begin:1718728785674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728785_co>:&nbsp;</b></span>You can close the browser then reopen it and use the password reset email to log in.  As you are taking the online 40-Hour HAZWOPER standard course the FULL course is supposed to be completed by the expiration date.  Which includes the 32-hours of online trianing, the 8-hour in person dressout class, then the final exam back online--is supposed to be all complete with in the 90 days.  </div><!--end:1718728785674--><><!--begin:1718728839361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728839_co>:&nbsp;</b></span>I can offer a one time 30 day extension from your expiration date which will bring you to 07/28 if you need more time to complete the course you will need to pay a 25% course reactivation fee.  </div><!--end:1718728839361--><><!--begin:1718728899329--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718728899_cv>:&nbsp;</b></span>Yes, I would appreciate it. Once, I complete the online training course how or who do I email for the 8 hour in person training?</div><!--end:1718728899329--><><!--begin:1718728964589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718728964_co>:&nbsp;</b></span>I just sent you an email with info about the extension and a link to view the schedule for the hands-on classes.  To register you will just email me back once you have a date/locaiton in mind as well as all the online training completed</div><!--end:1718728964589--><><!--begin:1718729024402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729024_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718729024402--><><!--begin:1718729043848--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729043_cv>:&nbsp;</b></span>Still showing me the same thing, my account is not allowing me to reset a password.</div><!--end:1718729043848--><><!--begin:1718729093396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729093_co>:&nbsp;</b></span>Are you on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729093396--><><!--begin:1718729128617--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729128_cv>:&nbsp;</b></span>Yes. Same thing is popping up.</div><!--end:1718729128617--><><!--begin:1718729140429--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729140_cv>:&nbsp;</b></span>You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.<br><br>Please close and reopen your browser to try again.<br><br>If you need assistance, please contact us at <a href=\'mailto:Dept_Support@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dept_Support@csregs.com</a> or call <a href=\'tel:3033079220\' target=\'_blank\' rel=\'noopener noreferrer\'>(303) 307-9220</a>.</div><!--end:1718729140429--><><!--begin:1718729173812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729173_co>:&nbsp;</b></span>The email on your account is <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a><br>I have reset the password to safety123 </div><!--end:1718729173812--><><!--begin:1718729213965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729213_co>:&nbsp;</b></span>If you continue to have issues please close the page and use the link above to reopen the site</div><!--end:1718729213965--><><!--begin:1718729222630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729222_co>:&nbsp;</b></span>This link: <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729222630--><><!--begin:1718729278861--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729278_cv>:&nbsp;</b></span>Same page comes up</div><!--end:1718729278861--><><!--begin:1718729298415--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729298_cv>:&nbsp;</b></span>My account is disabled</div><!--end:1718729298415--><><!--begin:1718729319443--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718729319_cv>:&nbsp;</b></span>It&#39;s letting me know for 16 minutes</div><!--end:1718729319443--><><!--begin:1718729422119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729421_co>:&nbsp;</b></span>One moment please</div><!--end:1718729422119--><><!--begin:1718729670169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729670_co>:&nbsp;</b></span>I was able to log in as you</div><!--end:1718729670169--><><!--begin:1718729693196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729693_co>:&nbsp;</b></span>So please click the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718729693196--><><!--begin:1718729715371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729715_co>:&nbsp;</b></span>enter your email as <a href=\'mailto:alexandramendez0425@gmail.com\' target=\'_blank\' rel=\'noopener noreferrer\'>alexandramendez0425@gmail.com</a></div><!--end:1718729715371--><><!--begin:1718729727566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718729727_co>:&nbsp;</b></span>Then type the password in as safety123</div><!--end:1718729727566--><><!--begin:1718730050741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718730050_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1718730050741--><><!--begin:1718730704047--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730704_cv>:&nbsp;</b></span>Let me see if it works</div><!--end:1718730704047--><><!--begin:1718730725763--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730725_cv>:&nbsp;</b></span>Not working.</div><!--end:1718730725763--><><!--begin:1718730743474--><div class=\'cv\'><span class=\'notranslate\'><b>Alexandra Mendez<timestamp_1718730743_cv>:&nbsp;</b></span>Incorrect email or password</div><!--end:1718730743474--><><!--begin:1718730776086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718730775_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718730776086--><><!--begin:1718731414222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731414_co>:&nbsp;</b></span>Have you closed your browser completely and then tried using the link to reopen the page?</div><!--end:1718731414222--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Unable to recall my log in information. Need assistance.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alexandra Mendez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are you trying to log in and purchase training or log in to complete / start an online course?\r\nAlexandra Mendez: Good, need help to log in to my account. Also, I received an email that I have 2 weeks left for my training to be completed & unfortunately I am out of the office for 2 weeks & would require an extension if that is possible with my account.\r\nAlexandra Mendez: I am trying to log onto my existing account\r\nTiffany: I have sent a password reset email to mailto:alexandramendez0425@gmail.com\r\nAlexandra Mendez: A web page saying my account is You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.Please close and reopen your browser to try again.If you need assistance, please contact us at mailto:Dept_Support@csregs.com or call tel:3033079220.\r\nTiffany: You can close the browser then reopen it and use the password reset email to log in.  As you are taking the online 40-Hour HAZWOPER standard course the FULL course is supposed to be completed by the expiration date.  Which includes the 32-hours of online trianing, the 8-hour in person dressout class, then the final exam back online--is supposed to be all complete with in the 90 days.  \r\nTiffany: I can offer a one time 30 day extension from your expiration date which will bring you to 07/28 if you need more time to complete the course you will need to pay a 25% course reactivation fee.  \r\nAlexandra Mendez: Yes, I would appreciate it. Once, I complete the online training course how or who do I email for the 8 hour in person training?\r\nTiffany: I just sent you an email with info about the extension and a link to view the schedule for the hands-on classes.  To register you will just email me back once you have a date/locaiton in mind as well as all the online training completed\r\nTiffany: Is there anything else I can assist you with today?\r\nAlexandra Mendez: Still showing me the same thing, my account is not allowing me to reset a password.\r\nTiffany: Are you on https://csregsonline.com/\r\nAlexandra Mendez: Yes. Same thing is popping up.\r\nAlexandra Mendez: You have had too many consecutive failed login attempts so we have terminated your session. We do this for security reasons, to prevent automated login attacks.Please close and reopen your browser to try again.If you need assistance, please contact us at mailto:Dept_Support@csregs.com or call tel:3033079220.\r\nTiffany: The email on your account is mailto:alexandramendez0425@gmail.comI have reset the password to safety123 \r\nTiffany: If you continue to have issues please close the page and use the link above to reopen the site\r\nTiffany: This link: https://csregsonline.com\r\nAlexandra Mendez: Same page comes up\r\nAlexandra Mendez: My account is disabled\r\nAlexandra Mendez: It&#39;s letting me know for 16 minutes\r\nTiffany: One moment please\r\nTiffany: I was able to log in as you\r\nTiffany: So please click the following link: https://csregsonline.com/\r\nTiffany: enter your email as mailto:alexandramendez0425@gmail.com\r\nTiffany: Then type the password in as safety123\r\nTiffany: Do you still need assistance?\r\nAlexandra Mendez: Let me see if it works\r\nAlexandra Mendez: Not working.\r\nAlexandra Mendez: Incorrect email or password\r\nTiffany: https://csregsonline.com/\r\nTiffany: Have you closed your browser completely and then tried using the link to reopen the page?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3433697944R', 1718731303, 1718731760, 2, 23, 44, 9, 0, 0, 5, 0, 2125, 0, 0, 0, 0, 'Joe Messner', 'joe.messner@westonsolutions.com', '172.59.120.236', 'b5b57a59196f02e1fafe3cd655efb691', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718731305058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731304_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe Messner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718731305058--><><!--begin:1718731319133--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731319_cv>:&nbsp;</b></span>Fine thanks</div><!--end:1718731319133--><><!--begin:1718731351974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731351_co>:&nbsp;</b></span>Yes it is currently pending now and management will be making the final class status on that class tomorrow</div><!--end:1718731351974--><><!--begin:1718731397037--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731397_cv>:&nbsp;</b></span>Is it still possible to enroll and attend?</div><!--end:1718731397037--><><!--begin:1718731617840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731617_co>:&nbsp;</b></span>Yes you can enroll on our website</div><!--end:1718731617840--><><!--begin:1718731634727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731634_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1718731634727--><><!--begin:1718731645458--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718731645_cv>:&nbsp;</b></span>Thank you, I&#39;ll do that now</div><!--end:1718731645458--><><!--begin:1718731674248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718731697_co>:&nbsp;</b></span>Great</div><!--end:1718731674248--><><!--begin:1718731698536--><!--end:1718731698536--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the 40 Hour Hazwoper course still available for the Dallas, TX June 25, 2024, still available?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe Messner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoe Messner: Fine thanks\r\nTiffany: Yes it is currently pending now and management will be making the final class status on that class tomorrow\r\nJoe Messner: Is it still possible to enroll and attend?\r\nTiffany: Yes you can enroll on our website\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nJoe Messner: Thank you, I&#39;ll do that now\r\nTiffany: Great\r\n\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343371051TR', 1718732551, 1718732816, 2, 19, 32, 11, 0, 0, 0, 0, 1605, 0, 0, 0, 0, 'Tracey', 'Tracey@skillsinc.com', '65.127.165.27', 'f02905ac0b991135786e2f2c32f0408d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Skills Inc-cus-', 'Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718732525322--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718732660_co>:&nbsp;</b></span>Tracey the online registrations are done a little differently.  If you send me your email address I will email you the instructions for it.</div><!--end:1718732525322--><><!--begin:1718732689461--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732689_cv>:&nbsp;</b></span>mine is </div><!--end:1718732689461--><><!--begin:1718732741171--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732741_cv>:&nbsp;</b></span><a href=\'mailto:tracey@skillsinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tracey@skillsinc.com</a>.  Person taking class is Hans Grevstad  <a href=\'mailto:HansG@skillsinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>HansG@skillsinc.com</a></div><!--end:1718732741171--><><!--begin:1718732652895--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718732788_co>:&nbsp;</b></span>Great give me 5 minutes and it will be in your Inbox</div><!--end:1718732652895--><><!--begin:1718732812832--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1718732812_cv>:&nbsp;</b></span>Thank you! no rush.  I appreciate your help. </div><!--end:1718732812832--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am registering someone for online standard 40 hr Hazwopper.  I don\'t see a place to enter name of person.   Wanted to check before I purchased. \r\nTracy has joined the chat.\r\nTracy: Tracey the online registrations are done a little differently.  If you send me your email address I will email you the instructions for it.\r\nTracey: mine is \r\nTracey: mailto:tracey@skillsinc.com.  Person taking class is Hans Grevstad  mailto:HansG@skillsinc.com\r\nTracy: Great give me 5 minutes and it will be in your Inbox\r\nTracey: Thank you! no rush.  I appreciate your help. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343372382ZW', 1718733879, 1718734167, 2, 23, 31, 9, 0, 0, 5, 1, 3772, 0, 0, 0, 0, 'Mike', 'michaelsmchenry@drs.com', '12.216.216.2', '5f6a4cfe03ab82638272c23d391f506f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-DRS-cus-', 'What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718733881064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733880_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718733881064--><><!--begin:1718733930172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733930_co>:&nbsp;</b></span>8:00 is the start time</div><!--end:1718733930172--><><!--begin:1718733930660--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718733930_cv>:&nbsp;</b></span>I am good how about you</div><!--end:1718733930660--><><!--begin:1718733949293--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718733949_cv>:&nbsp;</b></span>Do you know how long it is</div><!--end:1718733949293--><><!--begin:1718733981882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733981_co>:&nbsp;</b></span>end time is set for 6:00pm but students are usually released about 4:00pm</div><!--end:1718733981882--><><!--begin:1718733986939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718733986_co>:&nbsp;</b></span>I am good thanks</div><!--end:1718733986939--><><!--begin:1718734002024--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734002_cv>:&nbsp;</b></span>Ok</div><!--end:1718734002024--><><!--begin:1718734016371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734016_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718734016371--><><!--begin:1718734031160--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734031_cv>:&nbsp;</b></span>I would have a 5.5 hour drive after but if I am on road by 4 that should be fine</div><!--end:1718734031160--><><!--begin:1718734037960--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734037_cv>:&nbsp;</b></span>No I am good.</div><!--end:1718734037960--><><!--begin:1718734054216--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734054_cv>:&nbsp;</b></span>Hold do they provide lunch</div><!--end:1718734054216--><><!--begin:1718734078937--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734079_cv>:&nbsp;</b></span>Or just go get lunch</div><!--end:1718734078937--><><!--begin:1718734091573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734091_co>:&nbsp;</b></span>We do not provide lunch for the class but we do have a lunch break where you can either go to a near by location</div><!--end:1718734091573--><><!--begin:1718734121280--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734121_cv>:&nbsp;</b></span>I would be potentially be bringing two of my employees so just need details. Thanks</div><!--end:1718734121280--><><!--begin:1718734137779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734137_co>:&nbsp;</b></span>Got it!</div><!--end:1718734137779--><><!--begin:1718734147164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734147_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1718734147164--><><!--begin:1718734157545--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1718734157_cv>:&nbsp;</b></span>Have a good day</div><!--end:1718734157545--><><!--begin:1718734164459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718734164_co>:&nbsp;</b></span>You as well!!</div><!--end:1718734164459--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What are the hours for July 22nd Haz Mat DOT training in Minneapolis?\r\n\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: 8:00 is the start time\r\nMike: I am good how about you\r\nMike: Do you know how long it is\r\nTiffany: end time is set for 6:00pm but students are usually released about 4:00pm\r\nTiffany: I am good thanks\r\nMike: Ok\r\nTiffany: Is there anything else I can assist you with today?\r\nMike: I would have a 5.5 hour drive after but if I am on road by 4 that should be fine\r\nMike: No I am good.\r\nMike: Hold do they provide lunch\r\nMike: Or just go get lunch\r\nTiffany: We do not provide lunch for the class but we do have a lunch break where you can either go to a near by location\r\nMike: I would be potentially be bringing two of my employees so just need details. Thanks\r\nTiffany: Got it!\r\nTiffany: Do you have any other questions?\r\nMike: Have a good day\r\nTiffany: You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('34338381628', 1718745323, 1718745628, 2, 23, 42, 5, 0, 0, 5, 1, 3060, 0, 0, 0, 0, 'Joe Messner', 'joe.messner@westonsolutions.com', '172.59.120.236', 'b5b57a59196f02e1fafe3cd655efb691', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'Requesting start date and physical address verification. Needed for flight and rental car reservation. ', '<div class=\'ca\'><div class=\'info_box\'><i>Requesting start date and physical address verification. Needed for flight and rental car reservation. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718745326023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745325_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe Messner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718745326023--><><!--begin:1718745337528--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745337_cv>:&nbsp;</b></span>Good,</div><!--end:1718745337528--><><!--begin:1718745391236--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745391_cv>:&nbsp;</b></span>Need verification on actual start date and physical address for training.</div><!--end:1718745391236--><><!--begin:1718745424641--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745424_cv>:&nbsp;</b></span>Class # 062424-DAL-40 Hour</div><!--end:1718745424641--><><!--begin:1718745433584--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745433_co>:&nbsp;</b></span>I can get that for you but I do not show you as registered for any training yet.</div><!--end:1718745433584--><><!--begin:1718745471897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745471_co>:&nbsp;</b></span>If the class is confirmed it will be held at Hampton Inn & Suites Dallas<br>10370 N Central Expressway<br>Dallas TX 75231</div><!--end:1718745471897--><><!--begin:1718745487220--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745487_cv>:&nbsp;</b></span>I&#39;m about to pay for the class right now. Company was inquiring as to the actual start date.</div><!--end:1718745487220--><><!--begin:1718745489648--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745489_co>:&nbsp;</b></span>times scheduled are 8:00am-6:00pm Tuesday through Friday </div><!--end:1718745489648--><><!--begin:1718745503360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745503_co>:&nbsp;</b></span>06/25 through 06/28</div><!--end:1718745503360--><><!--begin:1718745512642--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745512_cv>:&nbsp;</b></span>Awsome</div><!--end:1718745512642--><><!--begin:1718745530595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745530_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718745530595--><><!--begin:1718745585926--><div class=\'cv\'><span class=\'notranslate\'><b>Joe Messner<timestamp_1718745585_cv>:&nbsp;</b></span>Thank you, thats all i needed!</div><!--end:1718745585926--><><!--begin:1718745610281--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718745610_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718745610281--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Requesting start date and physical address verification. Needed for flight and rental car reservation. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe Messner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoe Messner: Good,\r\nJoe Messner: Need verification on actual start date and physical address for training.\r\nJoe Messner: Class # 062424-DAL-40 Hour\r\nTiffany: I can get that for you but I do not show you as registered for any training yet.\r\nTiffany: If the class is confirmed it will be held at Hampton Inn & Suites Dallas10370 N Central ExpresswayDallas TX 75231\r\nJoe Messner: I&#39;m about to pay for the class right now. Company was inquiring as to the actual start date.\r\nTiffany: times scheduled are 8:00am-6:00pm Tuesday through Friday \r\nTiffany: 06/25 through 06/28\r\nJoe Messner: Awsome\r\nTiffany: Is there anything else I can assist you with today?\r\nJoe Messner: Thank you, thats all i needed!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343444397XM', 1718805868, 1718806092, 1, 23, 7, 3, 0, 0, 5, 0, 3704, 0, 0, 0, 0, 'Jensen Te', 'jte@langan.com', '50.216.159.42', '8d2177577cc0c82efd3191ef694953bd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Langan-cus-Online Course-_-40 HR HAZWOPER-cus-', 'Taking an assessment and cannot proceed. Pressing next does not advance.', '<div class=\'ca\'><div class=\'info_box\'><i>Taking an assessment and cannot proceed. Pressing next does not advance.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718805870342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805870_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jensen Te</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718805870342--><><!--begin:1718805894888--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718805894_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1718805894888--><><!--begin:1718805905215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805905_co>:&nbsp;</b></span>Good thank you</div><!--end:1718805905215--><><!--begin:1718805909633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805909_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718805909633--><><!--begin:1718805946391--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718805946_cv>:&nbsp;</b></span>No</div><!--end:1718805946391--><><!--begin:1718805955712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718805955_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718805955712--><><!--begin:1718806050513--><div class=\'cv\'><span class=\'notranslate\'><b>Jensen Te<timestamp_1718806050_cv>:&nbsp;</b></span>No, thank you!</div><!--end:1718806050513--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Taking an assessment and cannot proceed. Pressing next does not advance.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jensen Te!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJensen Te: Good, how are you?\r\nTiffany: Good thank you\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nJensen Te: No\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nJensen Te: No, thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343448839C9', 1718810344, 1718810598, 2, 23, 40, 3, 0, 0, 0, 0, 3211, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Antarctic Service Contract-cus-', 'Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?', '<div class=\'ca\'><div class=\'info_box\'><i>Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718810348366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810348_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jamee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718810348366--><><!--begin:1718810359849--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810359_cv>:&nbsp;</b></span>I&#39;m good, thanks</div><!--end:1718810359849--><><!--begin:1718810394947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810394_co>:&nbsp;</b></span>All locations vary</div><!--end:1718810394947--><><!--begin:1718810405088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810404_co>:&nbsp;</b></span>What area are you looking for?</div><!--end:1718810405088--><><!--begin:1718810410042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810409_co>:&nbsp;</b></span>Where are you located?</div><!--end:1718810410042--><><!--begin:1718810439683--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810439_cv>:&nbsp;</b></span>I can send my employee anywhere, but my company requires that I give them lead time for ticketing.</div><!--end:1718810439683--><><!--begin:1718810447579--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810447_cv>:&nbsp;</b></span>Last minute cancellations are frowned upon</div><!--end:1718810447579--><><!--begin:1718810478640--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810478_co>:&nbsp;</b></span>Denver, CO is your best option in that case as it is our Corporate Office and rarely cancels</div><!--end:1718810478640--><><!--begin:1718810494627--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810494_cv>:&nbsp;</b></span>good to know.   Our HQ is in Denver</div><!--end:1718810494627--><><!--begin:1718810512003--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810512_cv>:&nbsp;</b></span>I will plan for that, then.</div><!--end:1718810512003--><><!--begin:1718810515511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810515_co>:&nbsp;</b></span>Nice!</div><!--end:1718810515511--><><!--begin:1718810520079--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810519_co>:&nbsp;</b></span>Sounds good!</div><!--end:1718810520079--><><!--begin:1718810524275--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718810524_cv>:&nbsp;</b></span>thank you</div><!--end:1718810524275--><><!--begin:1718810527505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810527_co>:&nbsp;</b></span>Is there anything else I can assist you with today&gt;</div><!--end:1718810527505--><><!--begin:1718810532783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718810532_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718810532783--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Are there any instructor led 40 hour hazwoper courses that get cancelled less than others?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jamee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJamee: I&#39;m good, thanks\r\nTiffany: All locations vary\r\nTiffany: What area are you looking for?\r\nTiffany: Where are you located?\r\nJamee: I can send my employee anywhere, but my company requires that I give them lead time for ticketing.\r\nJamee: Last minute cancellations are frowned upon\r\nTiffany: Denver, CO is your best option in that case as it is our Corporate Office and rarely cancels\r\nJamee: good to know.   Our HQ is in Denver\r\nJamee: I will plan for that, then.\r\nTiffany: Nice!\r\nTiffany: Sounds good!\r\nJamee: thank you\r\nTiffany: Is there anything else I can assist you with today&gt;\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343450080C3', 1718811588, 1718812155, 2, 23, 43, 3, 0, 0, 5, 0, 2996, 0, 0, 0, 0, 'Michelle Berglee', 'michelle.berglee@stantec.com', '50.84.140.42', '2611876c3eb9c52867e4894c37b347f6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Stantec-cus-', 'I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. ', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718811592464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811592_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelle Berglee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718811592464--><><!--begin:1718811608521--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811608_cv>:&nbsp;</b></span>Doing well </div><!--end:1718811608521--><><!--begin:1718811725801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811725_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1718811725801--><><!--begin:1718811762634--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811762_cv>:&nbsp;</b></span>Online Purchase SO13351</div><!--end:1718811762634--><><!--begin:1718811780119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811779_co>:&nbsp;</b></span>One moment please</div><!--end:1718811780119--><><!--begin:1718811801016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811800_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718811801016--><><!--begin:1718811826684--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811826_cv>:&nbsp;</b></span>I am logged in, I just can&#39;t figure out where to assign the trainings </div><!--end:1718811826684--><><!--begin:1718811881368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811881_co>:&nbsp;</b></span>You need to be under the home tab and then select the course that has available seats and there should be add participant link</div><!--end:1718811881368--><><!--begin:1718811999478--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718811999_cv>:&nbsp;</b></span>I do not see it on my home tab </div><!--end:1718811999478--><><!--begin:1718812049331--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812049_co>:&nbsp;</b></span>Please be sure you are logged in at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1718812049331--><><!--begin:1718812141308--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Berglee<timestamp_1718812141_cv>:&nbsp;</b></span>Ah - got it now. THanks! </div><!--end:1718812141308--><><!--begin:1718812151447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812151_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718812151447--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased 11 seats in DOT Refresher class, and have only used one of them. How do I assign the other seats? I cannot find the link. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelle Berglee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelle Berglee: Doing well \r\nTiffany: Do you have an order number?\r\nMichelle Berglee: Online Purchase SO13351\r\nTiffany: One moment please\r\nTiffany: Log in page: https://csregsonline.com/\r\nMichelle Berglee: I am logged in, I just can&#39;t figure out where to assign the trainings \r\nTiffany: You need to be under the home tab and then select the course that has available seats and there should be add participant link\r\nMichelle Berglee: I do not see it on my home tab \r\nTiffany: Please be sure you are logged in at https://csregsonline.com/\r\nMichelle Berglee: Ah - got it now. THanks! \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343450176YT', 1718811682, 1718812238, 2, 23, 39, 3, 0, 0, 0, 0, 2241, 0, 0, 0, 0, 'Jose Rodriguez', 'dodge49er@yahoo.com', '156.101.1.6', '2a3d8572d1c45b63ebe90697b07a85f9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-WM-cus-', 'cant login', '<div class=\'ca\'><div class=\'info_box\'><i>cant login</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718811683890--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811683_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718811683890--><><!--begin:1718811736937--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811736_cv>:&nbsp;</b></span>ok</div><!--end:1718811736937--><><!--begin:1718811750938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811750_co>:&nbsp;</b></span>are you trying to log in and purchase training or complete training that was already purchased?</div><!--end:1718811750938--><><!--begin:1718811794747--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811794_cv>:&nbsp;</b></span>complete training</div><!--end:1718811794747--><><!--begin:1718811824136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811823_co>:&nbsp;</b></span>What company are you with?</div><!--end:1718811824136--><><!--begin:1718811848409--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718811848_cv>:&nbsp;</b></span>waste management</div><!--end:1718811848409--><><!--begin:1718811906423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718811906_co>:&nbsp;</b></span>I do not see you have been received for a new course.  Do you have an order number?</div><!--end:1718811906423--><><!--begin:1718812083729--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Rodriguez<timestamp_1718812083_cv>:&nbsp;</b></span>i will get back with you thank you</div><!--end:1718812083729--><><!--begin:1718812096270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812096_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718812096270--><><!--begin:1718812100654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718812100_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718812100654--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'cant login\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJose Rodriguez: ok\r\nTiffany: are you trying to log in and purchase training or complete training that was already purchased?\r\nJose Rodriguez: complete training\r\nTiffany: What company are you with?\r\nJose Rodriguez: waste management\r\nTiffany: I do not see you have been received for a new course.  Do you have an order number?\r\nJose Rodriguez: i will get back with you thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('343531696JV', 1718893168, 1718893607, 1, 23, 7, 3, 0, 0, 0, 0, 3958, 0, 0, 0, 0, 'mark rendl', 'markrend71@gmail.com', '98.59.107.229', 'b70fdbfef51a6dfbb316cd80c32d39c3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-mid-america-cus-Online Course-_-yes. Hand & Powertools section.-cus-', 'On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.', '<div class=\'ca\'><div class=\'info_box\'><i>On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718893172700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893172_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>mark rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718893172700--><><!--begin:1718893184699--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893186_cv>:&nbsp;</b></span>good</div><!--end:1718893184699--><><!--begin:1718893247223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893247_co>:&nbsp;</b></span>One moment please</div><!--end:1718893247223--><><!--begin:1718893285374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893285_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1718893285374--><><!--begin:1718893338385--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893340_cv>:&nbsp;</b></span>I am in the middle of a course and it bugged out.</div><!--end:1718893338385--><><!--begin:1718893362428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893362_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1718893362428--><><!--begin:1718893423007--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718893424_cv>:&nbsp;</b></span>Nope Thank You</div><!--end:1718893423007--><><!--begin:1718893604837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718893604_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1718893604837--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'On the hand and power tools segment and it is glitched out. Won\'t let me move on and is frozen on a review question.\r\nTiffany has joined the chat.\r\nTiffany: Hi, mark rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmark rendl: good\r\nTiffany: One moment please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nmark rendl: I am in the middle of a course and it bugged out.\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nmark rendl: Nope Thank You\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3435350194M', 1718896496, 1718897150, 2, 19, 12, 10, 0, 0, 5, 0, 3349, 0, 0, 0, 0, 'Frank Stumbo', 'frank@primarypharmaceuticals.com', '160.2.203.76', 'c42e9481634e96095da33df14114c960', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Primary Pharmaceuticals, Inc-cus-', 'I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718896522367--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896522_cv>:&nbsp;</b></span>Good morning</div><!--end:1718896522367--><><!--begin:1718896407247--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896544_co>:&nbsp;</b></span>Good morning Frank</div><!--end:1718896407247--><><!--begin:1718896449924--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896587_co>:&nbsp;</b></span>Will you shipping just by ground or shipping by air as well?</div><!--end:1718896449924--><><!--begin:1718896622029--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896622_cv>:&nbsp;</b></span>Mainly Ground, but there is a chance we would ship overnight</div><!--end:1718896622029--><><!--begin:1718896648011--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896648_cv>:&nbsp;</b></span>If its cheaper/easier to become certified for just ground we can start with that</div><!--end:1718896648011--><><!--begin:1718896553278--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896690_co>:&nbsp;</b></span>We do have several options to train for both.  How many employees do you need to get trained?</div><!--end:1718896553278--><><!--begin:1718896777456--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896777_cv>:&nbsp;</b></span>Two for my company </div><!--end:1718896777456--><><!--begin:1718896808202--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896808_cv>:&nbsp;</b></span>Will probably be referring another company in need of the same training</div><!--end:1718896808202--><><!--begin:1718896751118--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896888_co>:&nbsp;</b></span>Great!  If you can provide me with your company information, email address and a good number to reach you at i will email all of the information to you.</div><!--end:1718896751118--><><!--begin:1718896907149--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896907_cv>:&nbsp;</b></span>Primary Pharmaceuticals, Inc</div><!--end:1718896907149--><><!--begin:1718896914502--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896914_cv>:&nbsp;</b></span><a href=\'mailto:frank@primarypharmaceuticals.com\' target=\'_blank\' rel=\'noopener noreferrer\'>frank@primarypharmaceuticals.com</a></div><!--end:1718896914502--><><!--begin:1718896921190--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718896921_cv>:&nbsp;</b></span><a href=\'tel:8773370682\' target=\'_blank\' rel=\'noopener noreferrer\'>877-337-0682</a></div><!--end:1718896921190--><><!--begin:1718896830613--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718896967_co>:&nbsp;</b></span>Thanx!  I will send you that information shortly,</div><!--end:1718896830613--><><!--begin:1718897013535--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Stumbo<timestamp_1718897013_cv>:&nbsp;</b></span>Ok great</div><!--end:1718897013535--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am interested in becoming certified to ship hazmat products through UPS/Fedex. We are a pharma wholesaler\r\nTracy has joined the chat.\r\nFrank Stumbo: Good morning\r\nTracy: Good morning Frank\r\nTracy: Will you shipping just by ground or shipping by air as well?\r\nFrank Stumbo: Mainly Ground, but there is a chance we would ship overnight\r\nFrank Stumbo: If its cheaper/easier to become certified for just ground we can start with that\r\nTracy: We do have several options to train for both.  How many employees do you need to get trained?\r\nFrank Stumbo: Two for my company \r\nFrank Stumbo: Will probably be referring another company in need of the same training\r\nTracy: Great!  If you can provide me with your company information, email address and a good number to reach you at i will email all of the information to you.\r\nFrank Stumbo: Primary Pharmaceuticals, Inc\r\nFrank Stumbo: mailto:frank@primarypharmaceuticals.com\r\nFrank Stumbo: tel:8773370682\r\nTracy: Thanx!  I will send you that information shortly,\r\nFrank Stumbo: Ok great\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343537066KN', 1718898542, 1718898700, 2, 23, 10, 5, 0, 0, 0, 0, 1630, 0, 0, 0, 0, 'Esteban Martinez', 'esteban.martinez@trccompanies.com', '72.214.27.34', '675a832bd71320f0390dc21af0731a61', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TRC-cus-', 'I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718898544943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Esteban Martinez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718898544943--><><!--begin:1718898563005--><div class=\'cv\'><span class=\'notranslate\'><b>Esteban Martinez<timestamp_1718898563_cv>:&nbsp;</b></span>good thank you </div><!--end:1718898563005--><><!--begin:1718898590081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898589_co>:&nbsp;</b></span>Once you click the 8-Hour HAZWOPER link in the email I sent you it should bring you to the website</div><!--end:1718898590081--><><!--begin:1718898602699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898602_co>:&nbsp;</b></span>THen you choose the training preference as seminar CAL-OSHA</div><!--end:1718898602699--><><!--begin:1718898655983--><div class=\'cv\'><span class=\'notranslate\'><b>Esteban Martinez<timestamp_1718898656_cv>:&nbsp;</b></span>got it thank you </div><!--end:1718898655983--><><!--begin:1718898689923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718898689_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718898689923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register for the 8 hour hands on but can\'t seem to find the area to find where the sites are available.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Esteban Martinez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEsteban Martinez: good thank you \r\nTiffany: Once you click the 8-Hour HAZWOPER link in the email I sent you it should bring you to the website\r\nTiffany: THen you choose the training preference as seminar CAL-OSHA\r\nEsteban Martinez: got it thank you \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343546704ET', 1718908177, 1718908617, 1, 23, 8, 4, 0, 0, 5, 1, 2560, 0, 0, 0, 0, 'mark rendl', 'markrend71@gmail.com', '98.59.107.229', 'b70fdbfef51a6dfbb316cd80c32d39c3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-mid-ameica-cus-Online Course-_-yes-cus-', 'I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.', '<div class=\'ca\'><div class=\'info_box\'><i>I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718908180904--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908180_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>mark rendl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718908180904--><><!--begin:1718908255618--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908255_cv>:&nbsp;</b></span>good</div><!--end:1718908255618--><><!--begin:1718908319921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908319_co>:&nbsp;</b></span>Mark I am sorry to hear you are running into this issue again.</div><!--end:1718908319921--><><!--begin:1718908351581--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908351_cv>:&nbsp;</b></span>I am not sure if I am doing something wrong or what.</div><!--end:1718908351581--><><!--begin:1718908412393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908412_co>:&nbsp;</b></span>I have pulled up your account background and show your account has timed out due to inactivity a few times over the last couple days.  If you need to do something else or walk away please exit the module and log out using the proper links and this should assist in avoiding these error form occuring. </div><!--end:1718908412393--><><!--begin:1718908439960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908439_co>:&nbsp;</b></span>I have marked the Fire Protection Requirements Part 1 module as passed so you can not proceed forward through the course.</div><!--end:1718908439960--><><!--begin:1718908504759--><div class=\'cv\'><span class=\'notranslate\'><b>mark rendl<timestamp_1718908504_cv>:&nbsp;</b></span>Sounds good.Thank you. So it is from when I leave the computer you are thinking. Because I just went and had lunch and it timed out.</div><!--end:1718908504759--><><!--begin:1718908603593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718908603_co>:&nbsp;</b></span>Yes</div><!--end:1718908603593--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I got a knowledge check question wrong again. This time Fire Protextion Part 1. Then the knonledge check question turned white screen on me. So I can not click anything. It tells me to submit in order to move on but it will not allow me to move on. I never left the tab or anything either.\r\nTiffany has joined the chat.\r\nTiffany: Hi, mark rendl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nmark rendl: good\r\nTiffany: Mark I am sorry to hear you are running into this issue again.\r\nmark rendl: I am not sure if I am doing something wrong or what.\r\nTiffany: I have pulled up your account background and show your account has timed out due to inactivity a few times over the last couple days.  If you need to do something else or walk away please exit the module and log out using the proper links and this should assist in avoiding these error form occuring. \r\nTiffany: I have marked the Fire Protection Requirements Part 1 module as passed so you can not proceed forward through the course.\r\nmark rendl: Sounds good.Thank you. So it is from when I leave the computer you are thinking. Because I just went and had lunch and it timed out.\r\nTiffany: Yes\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3435538153H', 1718915299, 1718915695, 2, 23, 19, 2, 0, 0, 0, 0, 2490, 0, 0, 0, 0, 'Andy McCord', 'amccord@mwtesting.com', '71.14.218.98', '695917b93c88d1d59b8065143dc2e273', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Midwest Testing-cus-', 'I cannot register for an online course ass my email and/or password are not recognized', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot register for an online course ass my email and/or password are not recognized</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718915302064--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915301_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy McCord</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718915302064--><><!--begin:1718915334468--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915334_cv>:&nbsp;</b></span>Good, we chatted earlier about my lapsed training certificate.</div><!--end:1718915334468--><><!--begin:1718915368370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915368_co>:&nbsp;</b></span>Yes I remember</div><!--end:1718915368370--><><!--begin:1718915388162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915388_co>:&nbsp;</b></span>I just sent you a password reset email for the main website from our NetSuite system</div><!--end:1718915388162--><><!--begin:1718915402873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915402_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1718915402873--><><!--begin:1718915438028--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915438_cv>:&nbsp;</b></span>Yes, thank you. I will retry the registration.</div><!--end:1718915438028--><><!--begin:1718915487169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915487_co>:&nbsp;</b></span>Sounds good!</div><!--end:1718915487169--><><!--begin:1718915497116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915496_co>:&nbsp;</b></span>Do you want me to hang on while you do that?</div><!--end:1718915497116--><><!--begin:1718915633852--><div class=\'cv\'><span class=\'notranslate\'><b>Andy McCord<timestamp_1718915633_cv>:&nbsp;</b></span>I think I&#39;m OK thanks. </div><!--end:1718915633852--><><!--begin:1718915659059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915658_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718915659059--><><!--begin:1718915666605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718915666_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1718915666605--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot register for an online course ass my email and/or password are not recognized\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andy McCord!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndy McCord: Good, we chatted earlier about my lapsed training certificate.\r\nTiffany: Yes I remember\r\nTiffany: I just sent you a password reset email for the main website from our NetSuite system\r\nTiffany: Did you receive it?\r\nAndy McCord: Yes, thank you. I will retry the registration.\r\nTiffany: Sounds good!\r\nTiffany: Do you want me to hang on while you do that?\r\nAndy McCord: I think I&#39;m OK thanks. \r\nTiffany: You are welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343617765ET', 1718979256, 1718979494, 2, 23, 26, 4, 0, 0, 0, 0, 2561, 0, 0, 0, 0, 'Santiago Rodriguez', 'santiago.rodriguez@aptim.com', '24.116.31.158', 'bafa3b86ccf8bff905bf301ce76e8972', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Aptim Enviromental-cus-', 'Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718979260427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979260_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Santiago Rodriguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718979260427--><><!--begin:1718979306826--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979306_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m doing well. Is this Tiffany Capone?</div><!--end:1718979306826--><><!--begin:1718979324759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979324_co>:&nbsp;</b></span>Please use this page on the website for the dress-out days <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1718979324759--><><!--begin:1718979329555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979329_co>:&nbsp;</b></span>Yes it is </div><!--end:1718979329555--><><!--begin:1718979346006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979345_co>:&nbsp;</b></span>Only use that page as a reference though</div><!--end:1718979346006--><><!--begin:1718979361691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979361_co>:&nbsp;</b></span>Once you have a date/location please call our office or email in to be registered</div><!--end:1718979361691--><><!--begin:1718979414968--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979415_cv>:&nbsp;</b></span>Great. I was trying to call you earlier. Tracy sent me the website, but I couldnt find the locations of the 8 hour hands on training locations.</div><!--end:1718979414968--><><!--begin:1718979465864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718979465_co>:&nbsp;</b></span>My direct ext is 313</div><!--end:1718979465864--><><!--begin:1718979490124--><div class=\'cv\'><span class=\'notranslate\'><b>Santiago Rodriguez<timestamp_1718979490_cv>:&nbsp;</b></span>Ok. I will call you. Bye</div><!--end:1718979490124--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi. My name is Santiago and I\'m needing to take the 8 Hour Hazwoper hands on training. I couldn\'t find it on the website. I\'m trying to check the locations that they will be offered at.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Santiago Rodriguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSantiago Rodriguez: Hi Tiffany, I&#39;m doing well. Is this Tiffany Capone?\r\nTiffany: Please use this page on the website for the dress-out days https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: Yes it is \r\nTiffany: Only use that page as a reference though\r\nTiffany: Once you have a date/location please call our office or email in to be registered\r\nSantiago Rodriguez: Great. I was trying to call you earlier. Tracy sent me the website, but I couldnt find the locations of the 8 hour hands on training locations.\r\nTiffany: My direct ext is 313\r\nSantiago Rodriguez: Ok. I will call you. Bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('343620594T7', 1718982074, 1718983481, 2, 19, 15, 12, 0, 0, 0, 1, 4729, 0, 0, 0, 0, 'Jamee', 'Jamee.Johnson.contractor@usap.gov', '157.132.163.3', 'dacd2b8665ea97489201afca57cef6b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ASC-cus-', 'Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.', '<div class=\'ca\'><div class=\'info_box\'><i>Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1718981982168--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982120_co>:&nbsp;</b></span>I would be happy to James.  I just need your email address.</div><!--end:1718981982168--><><!--begin:1718982172086--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982172_cv>:&nbsp;</b></span><a href=\'mailto:Jamee.johnson.contractor@usap.gov\' target=\'_blank\' rel=\'noopener noreferrer\'>Jamee.johnson.contractor@usap.gov</a></div><!--end:1718982172086--><><!--begin:1718982186602--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982186_cv>:&nbsp;</b></span>HI Tracy-  I haven&#39;t talked to you in a while :)</div><!--end:1718982186602--><><!--begin:1718982083066--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982220_co>:&nbsp;</b></span>I know it has been quite a long time!  I hope you are doing well!</div><!--end:1718982083066--><><!--begin:1718982355866--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982355_cv>:&nbsp;</b></span>Can I ask you another question?</div><!--end:1718982355866--><><!--begin:1718982239349--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982377_co>:&nbsp;</b></span>I will send you over the email with all of the Dress Out registration shortly!</div><!--end:1718982239349--><><!--begin:1718982390890--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982390_cv>:&nbsp;</b></span>Our travel people get angry with us if they have to change or cancel flights.  How often do the 8 hour hands on get cancelled?</div><!--end:1718982390890--><><!--begin:1718982404698--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982404_cv>:&nbsp;</b></span>is it better to do this in Denver?  DO less classes get cancelled?</div><!--end:1718982404698--><><!--begin:1718982289694--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982427_co>:&nbsp;</b></span>Denver is absolutely the best!</div><!--end:1718982289694--><><!--begin:1718982443930--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982443_cv>:&nbsp;</b></span>well I agree.  (I live here, too.)</div><!--end:1718982443930--><><!--begin:1718982330222--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982468_co>:&nbsp;</b></span>The Denver class almost never gets cancelled - maybe once a year</div><!--end:1718982330222--><><!--begin:1718982476843--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982476_cv>:&nbsp;</b></span>that&#39;s good to know.</div><!--end:1718982476843--><><!--begin:1718982371805--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982509_co>:&nbsp;</b></span>Anything else I can do to help?</div><!--end:1718982371805--><><!--begin:1718982532259--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982532_cv>:&nbsp;</b></span>no, thanks.   I&#39;m trying to get all my folks organized.</div><!--end:1718982532259--><><!--begin:1718982473934--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982611_co>:&nbsp;</b></span>Got it.  FYI - reminder the employee needs to finish the online portion of their class before they can register for the Dress Out class.</div><!--end:1718982473934--><><!--begin:1718982651619--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982651_cv>:&nbsp;</b></span>that&#39;s a hard and fast rule?  I&#39;m going to have trouble getting my person ticketed if we can&#39;t register them for this all at once.</div><!--end:1718982651619--><><!--begin:1718982615910--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982753_co>:&nbsp;</b></span>Sorry it is a hard and fast rule.  The reason is because they will not be able to pass the test that is given in that class if they have not completed the online training.</div><!--end:1718982615910--><><!--begin:1718982856568--><div class=\'cv\'><span class=\'notranslate\'><b>Jamee<timestamp_1718982856_cv>:&nbsp;</b></span>does the registration work like the online 8 hour refreshers, where I have a spot and add their name to it?</div><!--end:1718982856568--><><!--begin:1718982856789--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1718982994_co>:&nbsp;</b></span>I just sent you an email that explains all of the details about registering for the Dress Out class.</div><!--end:1718982856789--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you send me the schedule for 8 hour hands on training for the 40 hour standard course?  I\'ll need to sign my employee up for both at the same time.\r\nTracy has joined the chat.\r\nTracy: I would be happy to James.  I just need your email address.\r\nJamee: mailto:Jamee.johnson.contractor@usap.gov\r\nJamee: HI Tracy-  I haven&#39;t talked to you in a while :)\r\nTracy: I know it has been quite a long time!  I hope you are doing well!\r\nJamee: Can I ask you another question?\r\nTracy: I will send you over the email with all of the Dress Out registration shortly!\r\nJamee: Our travel people get angry with us if they have to change or cancel flights.  How often do the 8 hour hands on get cancelled?\r\nJamee: is it better to do this in Denver?  DO less classes get cancelled?\r\nTracy: Denver is absolutely the best!\r\nJamee: well I agree.  (I live here, too.)\r\nTracy: The Denver class almost never gets cancelled - maybe once a year\r\nJamee: that&#39;s good to know.\r\nTracy: Anything else I can do to help?\r\nJamee: no, thanks.   I&#39;m trying to get all my folks organized.\r\nTracy: Got it.  FYI - reminder the employee needs to finish the online portion of their class before they can register for the Dress Out class.\r\nJamee: that&#39;s a hard and fast rule?  I&#39;m going to have trouble getting my person ticketed if we can&#39;t register them for this all at once.\r\nTracy: Sorry it is a hard and fast rule.  The reason is because they will not be able to pass the test that is given in that class if they have not completed the online training.\r\nJamee: does the registration work like the online 8 hour refreshers, where I have a spot and add their name to it?\r\nTracy: I just sent you an email that explains all of the details about registering for the Dress Out class.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('343626527QR', 1718988004, 1718988896, 2, 23, 12, 9, 0, 0, 0, 0, 3227, 0, 0, 0, 0, 'Valeria De Hoyos', 'vdehoyos@dodgeco.com', '50.241.126.241', '9961342c0585806dc7bbac01225f5d38', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Dodgeco-cus-', 'Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?', '<div class=\'ca\'><div class=\'info_box\'><i>Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718988009398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988009_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Valeria De Hoyos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718988009398--><><!--begin:1718988031323--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988031_cv>:&nbsp;</b></span>ok ty,and your self?</div><!--end:1718988031323--><><!--begin:1718988046968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988046_co>:&nbsp;</b></span>Good thanks! You should have received another email that says log in to get started.  It may hav went to your junk folder if it is not in your inbox</div><!--end:1718988046968--><><!--begin:1718988146863--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988146_cv>:&nbsp;</b></span>Nothing in my inbox or junk.Just that the order was approved.</div><!--end:1718988146863--><><!--begin:1718988194330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988194_co>:&nbsp;</b></span>Okay I just had the system resend it</div><!--end:1718988194330--><><!--begin:1718988267808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988267_co>:&nbsp;</b></span>Did you get the email?</div><!--end:1718988267808--><><!--begin:1718988286799--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988286_cv>:&nbsp;</b></span>I did !TY.</div><!--end:1718988286799--><><!--begin:1718988300953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988300_co>:&nbsp;</b></span>Great!!</div><!--end:1718988300953--><><!--begin:1718988311944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988311_co>:&nbsp;</b></span>Do you have any questions?</div><!--end:1718988311944--><><!--begin:1718988340969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988340_co>:&nbsp;</b></span>Now you just need to add the participants to the seats by selecting the Add participants link</div><!--end:1718988340969--><><!--begin:1718988344588--><div class=\'cv\'><span class=\'notranslate\'><b>Valeria De Hoyos<timestamp_1718988344_cv>:&nbsp;</b></span>I will navigate my way now that I have access,no additional questions at the moment .Thanks.</div><!--end:1718988344588--><><!--begin:1718988368274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718988368_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718988368274--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Your order 419-SO14227 has been approved\r\n\r\nHow do I access my training course for myself and team member?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Valeria De Hoyos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nValeria De Hoyos: ok ty,and your self?\r\nTiffany: Good thanks! You should have received another email that says log in to get started.  It may hav went to your junk folder if it is not in your inbox\r\nValeria De Hoyos: Nothing in my inbox or junk.Just that the order was approved.\r\nTiffany: Okay I just had the system resend it\r\nTiffany: Did you get the email?\r\nValeria De Hoyos: I did !TY.\r\nTiffany: Great!!\r\nTiffany: Do you have any questions?\r\nTiffany: Now you just need to add the participants to the seats by selecting the Add participants link\r\nValeria De Hoyos: I will navigate my way now that I have access,no additional questions at the moment .Thanks.\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3436302399W', 1718991730, 1718992092, 2, 23, 26, 6, 0, 0, 0, 0, 2769, 0, 0, 0, 0, 'Ryan', 'rmickelson@haleyaldrich.com', '108.7.220.30', '4e788fe1e799f464b63862872e31bf50', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Haley & Aldrich-cus-', 'Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718991734622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991734_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718991734622--><><!--begin:1718991742085--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991741_cv>:&nbsp;</b></span>I am well </div><!--end:1718991742085--><><!--begin:1718991743737--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991743_cv>:&nbsp;</b></span>yourself?</div><!--end:1718991743737--><><!--begin:1718991749063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991748_co>:&nbsp;</b></span>Good thanks</div><!--end:1718991749063--><><!--begin:1718991759747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991759_co>:&nbsp;</b></span>One moment while I look into the order and issue</div><!--end:1718991759747--><><!--begin:1718991771153--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991771_cv>:&nbsp;</b></span>Thank you!</div><!--end:1718991771153--><><!--begin:1718991858738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991858_co>:&nbsp;</b></span>Okay refresh your end please</div><!--end:1718991858738--><><!--begin:1718991878060--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991877_cv>:&nbsp;</b></span>It has been fixed</div><!--end:1718991878060--><><!--begin:1718991882510--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991882_cv>:&nbsp;</b></span>Thank you very much!</div><!--end:1718991882510--><><!--begin:1718991908256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991908_co>:&nbsp;</b></span>You are most welcome</div><!--end:1718991908256--><><!--begin:1718991918779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718991918_co>:&nbsp;</b></span>Is there anything else I can assist with today?</div><!--end:1718991918779--><><!--begin:1718991929579--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1718991929_cv>:&nbsp;</b></span>That is all thank you!</div><!--end:1718991929579--><><!--begin:1718992001328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1718992001_co>:&nbsp;</b></span>You are welcome again</div><!--end:1718992001328--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, I just purchased 2 confined space courses. For some reason they are not showing up in the training portal side of things for me to assign to my staff members. can you help?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan: I am well \r\nRyan: yourself?\r\nTiffany: Good thanks\r\nTiffany: One moment while I look into the order and issue\r\nRyan: Thank you!\r\nTiffany: Okay refresh your end please\r\nRyan: It has been fixed\r\nRyan: Thank you very much!\r\nTiffany: You are most welcome\r\nTiffany: Is there anything else I can assist with today?\r\nRyan: That is all thank you!\r\nTiffany: You are welcome again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3438782464N', 1719239727, 1719240454, 2, 19, 15, 10, 0, 0, 0, 0, 1698, 0, 0, 0, 0, 'Christina Pilla', 'christina.pilla@swca.com', '130.41.238.43', '71ebc4ca6280a2c6c04190c3adb5dc18', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-SWCA-cus-', 'I have not received my certificate and I completed the course on May 31, 2024', '<div class=\'ca\'><div class=\'info_box\'><i>I have not received my certificate and I completed the course on May 31, 2024</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1719239630635--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239770_co>:&nbsp;</b></span>Good morning!  Let me check into this.</div><!--end:1719239630635--><><!--begin:1719239707485--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239847_co>:&nbsp;</b></span>The records show that your certificate was mailed on 6/3/24</div><!--end:1719239707485--><><!--begin:1719239852026--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1719239866_cv>:&nbsp;</b></span>Can you tell me if the address was a Tampa, FL address? </div><!--end:1719239852026--><><!--begin:1719239776306--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239916_co>:&nbsp;</b></span>The crtificate was mailed to</div><!--end:1719239776306--><><!--begin:1719239794545--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719239934_co>:&nbsp;</b></span><br>SWCA Environmental Consultants<br>20 East Thomas Road<br>Suite 1700<br>Phoenix AZ 85012</div><!--end:1719239794545--><><!--begin:1719239942459--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1719239957_cv>:&nbsp;</b></span>Ok thank you! </div><!--end:1719239942459--><><!--begin:1719239867821--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1719240007_co>:&nbsp;</b></span>My pleasure!  Is there anything else i can do to help?</div><!--end:1719239867821--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have not received my certificate and I completed the course on May 31, 2024\r\nTracy has joined the chat.\r\nTracy: Good morning!  Let me check into this.\r\nTracy: The records show that your certificate was mailed on 6/3/24\r\nChristina Pilla: Can you tell me if the address was a Tampa, FL address? \r\nTracy: The crtificate was mailed to\r\nTracy: SWCA Environmental Consultants20 East Thomas RoadSuite 1700Phoenix AZ 85012\r\nChristina Pilla: Ok thank you! \r\nTracy: My pleasure!  Is there anything else i can do to help?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3438914427B', 1719252912, 1719253022, 2, 23, 6, 3, 0, 0, 5, 0, 1459, 0, 0, 0, 0, 'Chad ', 'CFel@lle.rochester.edu', '128.151.150.113', '5168b0f16b6c14d523d5771e0db5dba1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Laboratory for Laser Energetics-cus-', 'Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?', '<div class=\'ca\'><div class=\'info_box\'><i>Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1719252914026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chad </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1719252914026--><><!--begin:1719252940826--><div class=\'cv\'><span class=\'notranslate\'><b>Chad <timestamp_1719252940_cv>:&nbsp;</b></span>good... how are you?</div><!--end:1719252940826--><><!--begin:1719252963939--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252963_co>:&nbsp;</b></span>Good thanks</div><!--end:1719252963939--><><!--begin:1719252988639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1719252988_co>:&nbsp;</b></span>All online courses can be completed any time as long as they are completed within 90 days of being registered</div><!--end:1719252988639--><><!--begin:1719253010923--><div class=\'cv\'><span class=\'notranslate\'><b>Chad <timestamp_1719253010_cv>:&nbsp;</b></span>OK. That answers my question. Thank You!</div><!--end:1719253010923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can the online Vacuum Technology training be completed anytime at our convenience or is there a scheduled date / time that time that one must attend the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chad !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChad : good... how are you?\r\nTiffany: Good thanks\r\nTiffany: All online courses can be completed any time as long as they are completed within 90 days of being registered\r\nChad : OK. That answers my question. Thank You!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
