<div class='ca'><div class='info_box'><i>Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716471955177--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716471955_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Colin Arona</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716471955177--><><!--begin:1716471973320--><div class='cv'><span class='notranslate'><b>Colin Arona<timestamp_1716471973_cv>:&nbsp;</b></span>Im well thanks!</div><!--end:1716471973320--><><!--begin:1716472006314--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716472006_co>:&nbsp;</b></span>I am pulling up your training now</div><!--end:1716472006314--><><!--begin:1716472084168--><div class='cv'><span class='notranslate'><b>Colin Arona<timestamp_1716472084_cv>:&nbsp;</b></span>Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( </div><!--end:1716472084168--><><!--begin:1716472205676--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716472205_co>:&nbsp;</b></span>Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716472205676--><><!--begin:1716472316576--><div class='cv'><span class='notranslate'><b>Colin Arona<timestamp_1716472316_cv>:&nbsp;</b></span>I did have one time out today. Will try to be better about that.<br>Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!</div><!--end:1716472316576--><><!--begin:1716472525317--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716472525_co>:&nbsp;</b></span>OK, I issued a pass for the module you are stuck on. </div><!--end:1716472525317--><><!--begin:1716472553549--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716472553_co>:&nbsp;</b></span>You can proceed to the lesson assessment or start over and review the module</div><!--end:1716472553549--><><!--begin:1716472560089--><div class='cv'><span class='notranslate'><b>Colin Arona<timestamp_1716472560_cv>:&nbsp;</b></span>Thank you! hopefully the rest goes smoothly! </div><!--end:1716472560089--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>