<div class='ca'><div class='info_box'><i>I was told on that my certificate was mailed out on September 27th, I still have not received it. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634146983634--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634146984_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Sharon Gomez</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634146983634--><><!--begin:1634146995830--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634146997_cv>:&nbsp;</b></span>ok </div><!--end:1634146995830--><><!--begin:1634147000789--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147001_cv>:&nbsp;</b></span>can you please assist</div><!--end:1634147000789--><><!--begin:1634147009698--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147009_cv>:&nbsp;</b></span>I tried calling and phones are not working</div><!--end:1634147009698--><><!--begin:1634147054993--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147055_cv>:&nbsp;</b></span>are you there<br>&#39;</div><!--end:1634147054993--><><!--begin:1634147059435--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147060_co>:&nbsp;</b></span>Certificates are sent via US Mail so sometimes it does take 10 business days or so.  Currently our Internet is out as well as our phones, so I cannot check the system to verify where the certificate was sent.  </div><!--end:1634147059435--><><!--begin:1634147084202--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147084_cv>:&nbsp;</b></span>this is for employment </div><!--end:1634147084202--><><!--begin:1634147153880--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147155_co>:&nbsp;</b></span>Currently our Internet is out so our system is down, so I cannot check the system to verify where/ to whom or when  the certificate was sent.</div><!--end:1634147153880--><><!--begin:1634147187650--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147187_cv>:&nbsp;</b></span>ok so what do I do now? or can you reach me once your systems are up </div><!--end:1634147187650--><><!--begin:1634147239069--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147240_co>:&nbsp;</b></span>The systems have been down since yesterday.  But I can look into it once they are back up and email you back when I have more info.  </div><!--end:1634147239069--><><!--begin:1634147360448--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147360_cv>:&nbsp;</b></span>please do this is preventing me from doing certain job duties</div><!--end:1634147360448--><><!--begin:1634147390248--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147391_co>:&nbsp;</b></span>I will email you at <a href='mailto:sgome1@citgo.com' target='_blank' rel='noopener noreferrer'>sgome1@citgo.com</a> once I have more information. </div><!--end:1634147390248--><><!--begin:1634147406953--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147407_cv>:&nbsp;</b></span>thank you </div><!--end:1634147406953--><><!--begin:1634147428772--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147429_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1634147428772--><><!--begin:1634147446666--><div class='cv'><span class='notranslate'><b>Sharon Gomez<timestamp_1634147446_cv>:&nbsp;</b></span>no</div><!--end:1634147446666--><><!--begin:1634147484724--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1634147485_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1634147484724--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>