INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('33301668659', 1708378161, 1708378486, 2, 23, 10, 8, 0, 0, 5, 0, 3584, 0, 0, 0, 0, 'Scott Schumacher', 'scott@beggsconstructioninc.com', '73.96.98.196', '128413f3a11a5e952f67a6a891ee289f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Beggs Construction-cus-', 'I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708378163923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378163_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Scott Schumacher</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708378163923--><><!--begin:1708378179679--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378179_cv>:&nbsp;</b></span>I&#39;m good, thanks</div><!--end:1708378179679--><><!--begin:1708378219381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378219_co>:&nbsp;</b></span>We have a new webstore site</div><!--end:1708378219381--><><!--begin:1708378264957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378264_co>:&nbsp;</b></span>I will send you an email to set up a password for your current account</div><!--end:1708378264957--><><!--begin:1708378302016--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378302_cv>:&nbsp;</b></span>I didn&#39;t know that</div><!--end:1708378302016--><><!--begin:1708378307500--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378307_cv>:&nbsp;</b></span>that would be great, thank you</div><!--end:1708378307500--><><!--begin:1708378315966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378315_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708378315966--><><!--begin:1708378344165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378344_co>:&nbsp;</b></span>Is there anything else I can assit you with today?</div><!--end:1708378344165--><><!--begin:1708378400448--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378400_cv>:&nbsp;</b></span>I just got the email</div><!--end:1708378400448--><><!--begin:1708378430671--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378430_cv>:&nbsp;</b></span>no I don&#39;t think so it looks like I should be good to go now</div><!--end:1708378430671--><><!--begin:1708378439115--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378439_cv>:&nbsp;</b></span>thank you for your help with this I appreciate it</div><!--end:1708378439115--><><!--begin:1708378446223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378446_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708378446223--><><!--begin:1708378459459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708378459_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708378459459--><><!--begin:1708378486416--><div class=\'cv\'><span class=\'notranslate\'><b>Scott Schumacher<timestamp_1708378486_cv>:&nbsp;</b></span>thank you</div><!--end:1708378486416--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register myself and three other people for the 8 hour online hazwoper refresher course. My saved password doesn\'t seem to be working to login to the site, and when I try to reset the password I\'m not getting the password reset email.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Scott Schumacher!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nScott Schumacher: I&#39;m good, thanks\r\nTiffany: We have a new webstore site\r\nTiffany: I will send you an email to set up a password for your current account\r\nScott Schumacher: I didn&#39;t know that\r\nScott Schumacher: that would be great, thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assit you with today?\r\nScott Schumacher: I just got the email\r\nScott Schumacher: no I don&#39;t think so it looks like I should be good to go now\r\nScott Schumacher: thank you for your help with this I appreciate it\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nScott Schumacher: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333171742ME', 1708533213, 1708533719, 1, 23, 6, 3, 0, 0, 5, 0, 5075, 0, 0, 0, 0, 'Marcos', 'marcos.gonzalez@ghd.com', '71.169.6.57', 'b112f53da38487e27fe026cb5d954807', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-GHD-cus-Online Course-_-Lock Out-Tag Out Online-cus-', 'How do I start the course?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I start the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708533217739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcos</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708533217739--><><!--begin:1708533270349--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533271_cv>:&nbsp;</b></span>Hi, just enrolled for the course mentioned but it has a shipping status of &quot;pending&quot;. It&#39;s my understanding this is a self-paced, online course.</div><!--end:1708533270349--><><!--begin:1708533292613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533292_co>:&nbsp;</b></span>Yes that is corrected so there will be no shipping</div><!--end:1708533292613--><><!--begin:1708533317569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533317_co>:&nbsp;</b></span>Did you get an email from the system after placing the order?</div><!--end:1708533317569--><><!--begin:1708533339540--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533339_co>:&nbsp;</b></span>There should be a link to set up your online training account and log in</div><!--end:1708533339540--><><!--begin:1708533342834--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533343_cv>:&nbsp;</b></span>I just did, looks like I have to create an account on another website.</div><!--end:1708533342834--><><!--begin:1708533352025--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533352_cv>:&nbsp;</b></span>Ok, will do that now.</div><!--end:1708533352025--><><!--begin:1708533358155--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533357_co>:&nbsp;</b></span>Yes that is right you can use the same password if youd like</div><!--end:1708533358155--><><!--begin:1708533377721--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533378_cv>:&nbsp;</b></span>As far as payment goes, I got an invoice but haven&#39;t paid yet. Is that after the course is completed?</div><!--end:1708533377721--><><!--begin:1708533455109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533454_co>:&nbsp;</b></span>You can pay anytime but our terms  are Net 15 days</div><!--end:1708533455109--><><!--begin:1708533481907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533481_co>:&nbsp;</b></span>So if you complete it today please pay within 15 days to avoid any added late fees.</div><!--end:1708533481907--><><!--begin:1708533500695--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533501_cv>:&nbsp;</b></span>Ok, I&#39;ll try to wrap it up today and pay.</div><!--end:1708533500695--><><!--begin:1708533546128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533545_co>:&nbsp;</b></span>Sounds good.  We do issue the certificate via US Mail so we will hold it until payment has been made in full.  </div><!--end:1708533546128--><><!--begin:1708533553820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533553_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708533553820--><><!--begin:1708533591182--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533592_cv>:&nbsp;</b></span>Will there be a digital certificate issued after payment? I need to get reimbursed and provide the certificate as evidence that I completed the course.</div><!--end:1708533591182--><><!--begin:1708533650171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533649_co>:&nbsp;</b></span>We send an email after the course is completed that you can use as proof until the certificate arrives</div><!--end:1708533650171--><><!--begin:1708533666014--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533666_cv>:&nbsp;</b></span>Sounds good, I&#39;m all set. Thanks for your help!</div><!--end:1708533666014--><><!--begin:1708533688726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533688_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708533688726--><><!--begin:1708533705173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708533704_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708533705173--><><!--begin:1708533717560--><div class=\'cv\'><span class=\'notranslate\'><b>Marcos<timestamp_1708533718_cv>:&nbsp;</b></span>Thanks, you too!</div><!--end:1708533717560--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I start the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcos!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarcos: Hi, just enrolled for the course mentioned but it has a shipping status of &quot;pending&quot;. It&#39;s my understanding this is a self-paced, online course.\r\nTiffany: Yes that is corrected so there will be no shipping\r\nTiffany: Did you get an email from the system after placing the order?\r\nTiffany: There should be a link to set up your online training account and log in\r\nMarcos: I just did, looks like I have to create an account on another website.\r\nMarcos: Ok, will do that now.\r\nTiffany: Yes that is right you can use the same password if youd like\r\nMarcos: As far as payment goes, I got an invoice but haven&#39;t paid yet. Is that after the course is completed?\r\nTiffany: You can pay anytime but our terms  are Net 15 days\r\nTiffany: So if you complete it today please pay within 15 days to avoid any added late fees.\r\nMarcos: Ok, I&#39;ll try to wrap it up today and pay.\r\nTiffany: Sounds good.  We do issue the certificate via US Mail so we will hold it until payment has been made in full.  \r\nTiffany: Is there anything else I can assist you with today?\r\nMarcos: Will there be a digital certificate issued after payment? I need to get reimbursed and provide the certificate as evidence that I completed the course.\r\nTiffany: We send an email after the course is completed that you can use as proof until the certificate arrives\r\nMarcos: Sounds good, I&#39;m all set. Thanks for your help!\r\nTiffany: You are most welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMarcos: Thanks, you too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333173276HA', 1708534762, 1708535157, 2, 23, 20, 2, 0, 0, 0, 0, 3015, 0, 0, 0, 0, 'Michael Sharer', 'michael.sharer@ashland.com', '47.22.75.2', '13ac366170d75fda50b49ea4f9646856', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Ashland-cus-', 'I requested a password reset but did not receive an email. ', '<div class=\'ca\'><div class=\'info_box\'><i>I requested a password reset but did not receive an email. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708534764518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534764_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Sharer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708534764518--><><!--begin:1708534778627--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534778_cv>:&nbsp;</b></span>Good thank you</div><!--end:1708534778627--><><!--begin:1708534798289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534798_co>:&nbsp;</b></span>I will get you that email now</div><!--end:1708534798289--><><!--begin:1708534812536--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534812_cv>:&nbsp;</b></span>thank you</div><!--end:1708534812536--><><!--begin:1708534831432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534831_co>:&nbsp;</b></span>Just sent</div><!--end:1708534831432--><><!--begin:1708534926187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534926_co>:&nbsp;</b></span>I sent you one for each of our systems.  One from NetSuite which is the store where you purchase the training and one from the online training site as well as I see you have not completed your online 8-Hour HAZWOPER course</div><!--end:1708534926187--><><!--begin:1708534950866--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708534950_co>:&nbsp;</b></span>Please let me know if you get both or need any other assistance</div><!--end:1708534950866--><><!--begin:1708534989238--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708534989_cv>:&nbsp;</b></span>Thank you, I received the netsuite email and am resetting the password now.</div><!--end:1708534989238--><><!--begin:1708535030881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535030_co>:&nbsp;</b></span>Did you receive the second email, yer?</div><!--end:1708535030881--><><!--begin:1708535036268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535036_co>:&nbsp;</b></span>yet :)</div><!--end:1708535036268--><><!--begin:1708535128519--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Sharer<timestamp_1708535128_cv>:&nbsp;</b></span>Yes, I received both. Thanks for your help</div><!--end:1708535128519--><><!--begin:1708535138114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535137_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708535138114--><><!--begin:1708535157476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708535157_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708535157476--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I requested a password reset but did not receive an email. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Sharer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Sharer: Good thank you\r\nTiffany: I will get you that email now\r\nMichael Sharer: thank you\r\nTiffany: Just sent\r\nTiffany: I sent you one for each of our systems.  One from NetSuite which is the store where you purchase the training and one from the online training site as well as I see you have not completed your online 8-Hour HAZWOPER course\r\nTiffany: Please let me know if you get both or need any other assistance\r\nMichael Sharer: Thank you, I received the netsuite email and am resetting the password now.\r\nTiffany: Did you receive the second email, yer?\r\nTiffany: yet :)\r\nMichael Sharer: Yes, I received both. Thanks for your help\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3331759284J', 1708537405, 1708538054, 1, 23, 12, 8, 0, 0, 5, 0, 5051, 0, 0, 0, 0, 'Keri', 'keri.dan@frontier.com', '75.253.135.109', '39524c93ec716230d1825c7e56d0822f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Sound Equipment-cus-Online Course-_-8 Hr HAZWOPER Annual Refresher-cus-', 'When I log in, no training is displayed for me to select.', '<div class=\'ca\'><div class=\'info_box\'><i>When I log in, no training is displayed for me to select.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708537407978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537407_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Keri</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708537407978--><><!--begin:1708537424061--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537420_cv>:&nbsp;</b></span>good</div><!--end:1708537424061--><><!--begin:1708537482921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537482_co>:&nbsp;</b></span>which website are you logged into?</div><!--end:1708537482921--><><!--begin:1708537503083--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537499_cv>:&nbsp;</b></span><a href=\'https://csregsonline.com/ecom/training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com/ecom/training</a></div><!--end:1708537503083--><><!--begin:1708537528785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537528_co>:&nbsp;</b></span>That is the site you complete the trinaing one but not where you purchase the courses.</div><!--end:1708537528785--><><!--begin:1708537550611--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537547_cv>:&nbsp;</b></span>I have already purchased the course</div><!--end:1708537550611--><><!--begin:1708537564873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537564_co>:&nbsp;</b></span>I will send you an email to create a password in the main website where courses are purchased</div><!--end:1708537564873--><><!--begin:1708537586627--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537583_cv>:&nbsp;</b></span>I already have a login and password</div><!--end:1708537586627--><><!--begin:1708537598963--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537595_cv>:&nbsp;</b></span>when I log in, there is no course for me to select</div><!--end:1708537598963--><><!--begin:1708537605474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537605_co>:&nbsp;</b></span>on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1708537605474--><><!--begin:1708537714820--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537711_cv>:&nbsp;</b></span>That website is to purchase a course, I have already purchased the course</div><!--end:1708537714820--><><!--begin:1708537761745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537761_co>:&nbsp;</b></span>Do you have an order number? </div><!--end:1708537761745--><><!--begin:1708537778843--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537775_cv>:&nbsp;</b></span>Online Purchase SO12735</div><!--end:1708537778843--><><!--begin:1708537862194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537862_co>:&nbsp;</b></span>I see the order and it does show it is in your company account.  Is this course for yourself?</div><!--end:1708537862194--><><!--begin:1708537877559--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537874_cv>:&nbsp;</b></span>yes</div><!--end:1708537877559--><><!--begin:1708537899810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537899_co>:&nbsp;</b></span>I have just added it directly into your account to complete.  If you refresh you shold see it now</div><!--end:1708537899810--><><!--begin:1708537975609--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708537972_cv>:&nbsp;</b></span>I can access it now. Thank you!</div><!--end:1708537975609--><><!--begin:1708537980954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537980_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708537980954--><><!--begin:1708537995727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708537995_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708537995727--><><!--begin:1708538009827--><div class=\'cv\'><span class=\'notranslate\'><b>Keri<timestamp_1708538011_cv>:&nbsp;</b></span>No, that is all. thank you.</div><!--end:1708538009827--><><!--begin:1708538041923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708538041_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708538041923--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'When I log in, no training is displayed for me to select.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Keri!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKeri: good\r\nTiffany: which website are you logged into?\r\nKeri: https://csregsonline.com/ecom/training\r\nTiffany: That is the site you complete the trinaing one but not where you purchase the courses.\r\nKeri: I have already purchased the course\r\nTiffany: I will send you an email to create a password in the main website where courses are purchased\r\nKeri: I already have a login and password\r\nKeri: when I log in, there is no course for me to select\r\nTiffany: on http://www.csregs.com\r\nKeri: That website is to purchase a course, I have already purchased the course\r\nTiffany: Do you have an order number? \r\nKeri: Online Purchase SO12735\r\nTiffany: I see the order and it does show it is in your company account.  Is this course for yourself?\r\nKeri: yes\r\nTiffany: I have just added it directly into your account to complete.  If you refresh you shold see it now\r\nKeri: I can access it now. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nKeri: No, that is all. thank you.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3331815415T', 1708543035, 1708543195, 2, 23, 28, 8, 0, 0, 5, 0, 1797, 0, 0, 0, 0, 'David', 'dabowers@ges-ais.com', '66.223.229.122', '1b6f274959234af0de3e9b3615277101', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GES-cus-', 'Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708543038391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543038_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708543038391--><><!--begin:1708543058412--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1708543058_cv>:&nbsp;</b></span>Helloe</div><!--end:1708543058412--><><!--begin:1708543067467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543067_co>:&nbsp;</b></span>Compliance Solutions Corporate Office<br>3980 Quebec St<br>2nd Floor<br>Denver CO 80207</div><!--end:1708543067467--><><!--begin:1708543101449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543101_co>:&nbsp;</b></span>03/25-03/28 Monday through Thursday 4/10-Hour days 8:00am-6:00pm each day</div><!--end:1708543101449--><><!--begin:1708543144963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543144_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708543144963--><><!--begin:1708543149766--><div class=\'cv\'><span class=\'notranslate\'><b>David<timestamp_1708543149_cv>:&nbsp;</b></span>Excellent. Thank you!</div><!--end:1708543149766--><><!--begin:1708543166635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708543166_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708543166635--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please provide me with the address, dates, and times for the Denver HAZWOPER 40 class starting March 25, 2024?\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid: Helloe\r\nTiffany: Compliance Solutions Corporate Office3980 Quebec St2nd FloorDenver CO 80207\r\nTiffany: 03/25-03/28 Monday through Thursday 4/10-Hour days 8:00am-6:00pm each day\r\nTiffany: Is there anything else I can assist you with today?\r\nDavid: Excellent. Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333182862XB', 1708544357, 1708544849, 2, 23, 30, 8, 0, 0, 5, 0, 1976, 0, 0, 0, 0, 'Joe', 'joe.pereira@pereiraeng.com', '173.9.105.69', 'ec25d310bd71f98cc045311db33a9420', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Pereira Engineering-cus-', 'Do you offer Confined Space Entry training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you offer Confined Space Entry training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708544359840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708544359840--><><!--begin:1708544381033--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544380_co>:&nbsp;</b></span>Yes we do</div><!--end:1708544381033--><><!--begin:1708544437111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544436_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General</a></div><!--end:1708544437111--><><!--begin:1708544538150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544537_co>:&nbsp;</b></span>Per our phone conversation I will send you an email as well.</div><!--end:1708544538150--><><!--begin:1708544549814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544549_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1708544549814--><><!--begin:1708544806597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708544806_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708544806597--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you offer Confined Space Entry training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Joe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes we do\r\nTiffany: https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\r\nTiffany: Per our phone conversation I will send you an email as well.\r\nTiffany: Is there anything else I can assist you with for today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333183704X9', 1708545191, 1708545706, 2, 23, 22, 3, 0, 0, 0, 0, 2987, 0, 0, 0, 0, 'Buffy', 'buffy.smith@naes.com', '12.15.81.74', '1c93d4628cdf659d3561457a8260dec9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-MEAG-cus-', 'For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708545195637--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Buffy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708545195637--><><!--begin:1708545207420--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545207_cv>:&nbsp;</b></span>I am great and you?</div><!--end:1708545207420--><><!--begin:1708545253036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545252_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708545253036--><><!--begin:1708545314941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545314_co>:&nbsp;</b></span>We offer a fully in-person seminar 40-Hour HAZWOPER course as well as an online standard 40-Hour HAZWOPER course which is 32-hours online, 8-hours in person hands-on dress-out portion and then back online for the exam</div><!--end:1708545314941--><><!--begin:1708545370661--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545370_cv>:&nbsp;</b></span>So when I register my employee the standard options is the one i need to chose correct?</div><!--end:1708545370661--><><!--begin:1708545516379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545516_co>:&nbsp;</b></span>If you want the online course yes</div><!--end:1708545516379--><><!--begin:1708545567040--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545567_cv>:&nbsp;</b></span>In the drop down box is it the online standard or hybird</div><!--end:1708545567040--><><!--begin:1708545623014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545622_co>:&nbsp;</b></span>The hybrid does NOT include the OSHA required hands-on dress-out portion so if you are NOT going to be doing that portion in house with your company you would want the standard course.  </div><!--end:1708545623014--><><!--begin:1708545641677--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545641_cv>:&nbsp;</b></span>Great Thank you!</div><!--end:1708545641677--><><!--begin:1708545650403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545650_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708545650403--><><!--begin:1708545662363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708545662_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708545662363--><><!--begin:1708545703773--><div class=\'cv\'><span class=\'notranslate\'><b>Buffy<timestamp_1708545703_cv>:&nbsp;</b></span>NO thank you</div><!--end:1708545703773--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40hr hazwoper is all of the class in person or 32 hrs of online and 8 of hands on ?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Buffy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBuffy: I am great and you?\r\nTiffany: I am good thank you\r\nTiffany: We offer a fully in-person seminar 40-Hour HAZWOPER course as well as an online standard 40-Hour HAZWOPER course which is 32-hours online, 8-hours in person hands-on dress-out portion and then back online for the exam\r\nBuffy: So when I register my employee the standard options is the one i need to chose correct?\r\nTiffany: If you want the online course yes\r\nBuffy: In the drop down box is it the online standard or hybird\r\nTiffany: The hybrid does NOT include the OSHA required hands-on dress-out portion so if you are NOT going to be doing that portion in house with your company you would want the standard course.  \r\nBuffy: Great Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nBuffy: NO thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333256160J7', 1708617651, 1708617991, 2, 23, 26, 4, 0, 0, 5, 0, 3724, 0, 0, 0, 0, 'Teresa', 'tboyle@partneresi.com', '162.228.130.209', 'c1cbb44fe5aa4a1209e6e51d5464cbd9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Partner Engineering-cus-', 'Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708617655339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617655_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708617655339--><><!--begin:1708617668469--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617668_cv>:&nbsp;</b></span>I&#39;m good and you?</div><!--end:1708617668469--><><!--begin:1708617679886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617679_co>:&nbsp;</b></span>I am good thank you</div><!--end:1708617679886--><><!--begin:1708617701400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617701_co>:&nbsp;</b></span>Has Michael accepted the course invite?</div><!--end:1708617701400--><><!--begin:1708617747908--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617748_cv>:&nbsp;</b></span>I don&#39;t know - I think he tried and it has expires</div><!--end:1708617747908--><><!--begin:1708617751702--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617752_cv>:&nbsp;</b></span>expired</div><!--end:1708617751702--><><!--begin:1708617779599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617779_co>:&nbsp;</b></span>Oh I show he was invited on 011924 and did not accept the invite within 30 days so it expired.  </div><!--end:1708617779599--><><!--begin:1708617789526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617789_co>:&nbsp;</b></span>I will send him a new invite now</div><!--end:1708617789526--><><!--begin:1708617812119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617811_co>:&nbsp;</b></span>Just sent</div><!--end:1708617812119--><><!--begin:1708617834605--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617834_cv>:&nbsp;</b></span>Thanks so much Tiffany, I will have him accept it when he gets in</div><!--end:1708617834605--><><!--begin:1708617836476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617836_co>:&nbsp;</b></span>Once the students accept the invite they have 90 days to complete the online course before it expires.</div><!--end:1708617836476--><><!--begin:1708617849373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617849_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708617849373--><><!--begin:1708617866463--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617866_cv>:&nbsp;</b></span>Thanks again for your help and information</div><!--end:1708617866463--><><!--begin:1708617881236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617881_co>:&nbsp;</b></span>Of course you are welcome! Is there anything else I can assist you with today?</div><!--end:1708617881236--><><!--begin:1708617914637--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617914_cv>:&nbsp;</b></span>No that should be it- have a good rest of your day!</div><!--end:1708617914637--><><!--begin:1708617967076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708617966_co>:&nbsp;</b></span>You as well!</div><!--end:1708617967076--><><!--begin:1708617989746--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1708617990_cv>:&nbsp;</b></span>thanks</div><!--end:1708617989746--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is it possible for me to log in and extend the time for a staff member I signed up.  Name:  Michael Macko 40 HOUR HAZWOPER\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa: I&#39;m good and you?\r\nTiffany: I am good thank you\r\nTiffany: Has Michael accepted the course invite?\r\nTeresa: I don&#39;t know - I think he tried and it has expires\r\nTeresa: expired\r\nTiffany: Oh I show he was invited on 011924 and did not accept the invite within 30 days so it expired.  \r\nTiffany: I will send him a new invite now\r\nTiffany: Just sent\r\nTeresa: Thanks so much Tiffany, I will have him accept it when he gets in\r\nTiffany: Once the students accept the invite they have 90 days to complete the online course before it expires.\r\nTiffany: You are welcome!\r\nTeresa: Thanks again for your help and information\r\nTiffany: Of course you are welcome! Is there anything else I can assist you with today?\r\nTeresa: No that should be it- have a good rest of your day!\r\nTiffany: You as well!\r\nTeresa: thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333273561B4', 1708635051, 1708635183, 2, 23, 25, 3, 0, 0, 0, 0, 1486, 0, 0, 0, 0, 'Jacob Webb', 'mdavis@cobbenv.com', '96.66.124.109', 'f8fc230192ed5c8e2cd646fa4fd754cb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Cobb Environmental & Technical Services,Inc.-cus-', 'need to pay for training class', '<div class=\'ca\'><div class=\'info_box\'><i>need to pay for training class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708635052940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635052_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob Webb</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708635052940--><><!--begin:1708635068809--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635068_cv>:&nbsp;</b></span>good</div><!--end:1708635068809--><><!--begin:1708635091792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635091_co>:&nbsp;</b></span>Have you already purchased the training?</div><!--end:1708635091792--><><!--begin:1708635135024--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635134_cv>:&nbsp;</b></span>no do I create an account to pay for the course</div><!--end:1708635135024--><><!--begin:1708635161172--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708635161_co>:&nbsp;</b></span>Yes with our new website yu create an account to purchase training</div><!--end:1708635161172--><><!--begin:1708635174334--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob Webb<timestamp_1708635173_cv>:&nbsp;</b></span>thank you</div><!--end:1708635174334--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'need to pay for training class\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob Webb!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob Webb: good\r\nTiffany: Have you already purchased the training?\r\nJacob Webb: no do I create an account to pay for the course\r\nTiffany: Yes with our new website yu create an account to purchase training\r\nJacob Webb: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333346456CN', 1708707962, 1708708152, 2, 23, 41, 3, 0, 0, 5, 0, 2181, 535, 0, 0, 0, 'August', 'August.Luna@tceq.texas.gov', '163.234.245.109', '670583a71b47ecba51cf7fc9c1d8f498', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TCEQ-cus-', 'For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708707964015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708707963_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>August</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708707964015--><><!--begin:1708707992575--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708707992_cv>:&nbsp;</b></span>Hello Tiffany! I am doing well! How are you today?</div><!--end:1708707992575--><><!--begin:1708708028720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708028_co>:&nbsp;</b></span>I am good thank you.  Yes we hold dress-out classes in the Dallas/Fort Worth, TX area</div><!--end:1708708028720--><><!--begin:1708708078479--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708078_cv>:&nbsp;</b></span>Oh thank you! I was looking into your courses, and I just wanted to be sure before I sent my training request form out to my supervisor. </div><!--end:1708708078479--><><!--begin:1708708132686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708132_co>:&nbsp;</b></span>Yes we have a location in Dallas, TX and Forest Hill, TX that we lease to complete the dress-out classes</div><!--end:1708708132686--><><!--begin:1708708132468--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708132_cv>:&nbsp;</b></span>Thank you for your help, I hope you have an amazing weekend!</div><!--end:1708708132468--><><!--begin:1708708143830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708708143_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1708708143830--><><!--begin:1708708148194--><div class=\'cv\'><span class=\'notranslate\'><b>August<timestamp_1708708148_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span>  Thank you!</div><!--end:1708708148194--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 hour Online HAZWOPER course, is there a hands-on session in Fort Worth or Dallas?\r\nTiffany has joined the chat.\r\nTiffany: Hi, August!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAugust: Hello Tiffany! I am doing well! How are you today?\r\nTiffany: I am good thank you.  Yes we hold dress-out classes in the Dallas/Fort Worth, TX area\r\nAugust: Oh thank you! I was looking into your courses, and I just wanted to be sure before I sent my training request form out to my supervisor. \r\nTiffany: Yes we have a location in Dallas, TX and Forest Hill, TX that we lease to complete the dress-out classes\r\nAugust: Thank you for your help, I hope you have an amazing weekend!\r\nTiffany: You are most welcome!\r\nAugust: &#128077;  Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('333359663Q5', 1708721166, 1708721715, 2, 23, 39, 5, 0, 0, 0, 0, 3523, 0, 0, 0, 0, 'Cristal', 'cvgl.lgvc@gmail.com', '50.203.251.132', '3326c41df81bd0789598126b55154751', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Self-cus-', 'Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you', '<div class=\'ca\'><div class=\'info_box\'><i>Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708721169271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721169_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cristal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708721169271--><><!--begin:1708721183807--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721189_cv>:&nbsp;</b></span>hello</div><!--end:1708721183807--><><!--begin:1708721219533--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721225_cv>:&nbsp;</b></span>hello?</div><!--end:1708721219533--><><!--begin:1708721243001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721242_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1708721243001--><><!--begin:1708721295254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721295_co>:&nbsp;</b></span>I show we have already issued the one time 30 day extension at no fee which brought your course out to 02/04/2024</div><!--end:1708721295254--><><!--begin:1708721314721--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721320_cv>:&nbsp;</b></span>yes</div><!--end:1708721314721--><><!--begin:1708721321740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721321_co>:&nbsp;</b></span>Since it has expired again a 25% reactivation fee must be paid in order to reactivate / extend the course another 90 days</div><!--end:1708721321740--><><!--begin:1708721341617--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721347_cv>:&nbsp;</b></span>ok</div><!--end:1708721341617--><><!--begin:1708721356758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721356_co>:&nbsp;</b></span>I just sent you an email with information on how to reactivate the course.</div><!--end:1708721356758--><><!--begin:1708721390613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721390_co>:&nbsp;</b></span>The fee would be $168.75</div><!--end:1708721390613--><><!--begin:1708721401424--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721407_cv>:&nbsp;</b></span>alrighty</div><!--end:1708721401424--><><!--begin:1708721428830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721428_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708721428830--><><!--begin:1708721449009--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721454_cv>:&nbsp;</b></span>nope i will complete the form this weekend and return it </div><!--end:1708721449009--><><!--begin:1708721450465--><div class=\'cv\'><span class=\'notranslate\'><b>Cristal<timestamp_1708721456_cv>:&nbsp;</b></span>thank you!</div><!--end:1708721450465--><><!--begin:1708721467661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721467_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708721467661--><><!--begin:1708721475301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708721475_co>:&nbsp;</b></span>Have a great weekend!</div><!--end:1708721475301--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi I am trying to reopen my course for the HAZWOPER 40 hour certification so I finish the online portion and register for the one day in person training.\r\n\r\nThank you\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cristal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCristal: hello\r\nCristal: hello?\r\nTiffany: One moment while I look you up please\r\nTiffany: I show we have already issued the one time 30 day extension at no fee which brought your course out to 02/04/2024\r\nCristal: yes\r\nTiffany: Since it has expired again a 25% reactivation fee must be paid in order to reactivate / extend the course another 90 days\r\nCristal: ok\r\nTiffany: I just sent you an email with information on how to reactivate the course.\r\nTiffany: The fee would be $168.75\r\nCristal: alrighty\r\nTiffany: Is there anything else I can assist you with today?\r\nCristal: nope i will complete the form this weekend and return it \r\nCristal: thank you!\r\nTiffany: You are welcome!\r\nTiffany: Have a great weekend!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333603621W2', 1708965117, 1708965987, 2, 23, 31, 8, 0, 0, 5, 0, 4704, 0, 0, 0, 0, 'Jorge Roacho', 'jorge.roacho@greenwaste.com', '64.21.198.146', '70de80b2058e3576f813a543be6e7bcf', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Green Waste-cus-', 'How do I register for the hands-on dress out \r\n', '<div class=\'ca\'><div class=\'info_box\'><i>How do I register for the hands-on dress out \r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1708965119620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965119_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jorge Roacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1708965119620--><><!--begin:1708965128351--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965128_cv>:&nbsp;</b></span>good</div><!--end:1708965128351--><><!--begin:1708965141982--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965142_cv>:&nbsp;</b></span>How do I register for the hands-on dress out</div><!--end:1708965141982--><><!--begin:1708965177362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965177_co>:&nbsp;</b></span>You can call or email our office with the date/location you want to attend that is listed on the schedule</div><!--end:1708965177362--><><!--begin:1708965202073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965201_co>:&nbsp;</b></span>You can use the website as a reference to the scheduled classes here <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1708965202073--><><!--begin:1708965277766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965277_co>:&nbsp;</b></span>View the seminar option(s) to view the dates/locations.  We hold the dressout classes at the same time currently as the 8-Hour HAZWOPER seminar classes.</div><!--end:1708965277766--><><!--begin:1708965304079--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965304_cv>:&nbsp;</b></span>ok I will take a look thank you</div><!--end:1708965304079--><><!--begin:1708965328088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965327_co>:&nbsp;</b></span>You are welcome!</div><!--end:1708965328088--><><!--begin:1708965336321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965336_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1708965336321--><><!--begin:1708965370366--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965370_cv>:&nbsp;</b></span>I clicked on the links here but it does not show me a location or time</div><!--end:1708965370366--><><!--begin:1708965411508--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965411_cv>:&nbsp;</b></span>it says unexpected error</div><!--end:1708965411508--><><!--begin:1708965587972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965587_co>:&nbsp;</b></span>You can copy and paste the link in the web to see if that works</div><!--end:1708965587972--><><!--begin:1708965728030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965727_co>:&nbsp;</b></span>It opens in chrome for me what browser are you using?</div><!--end:1708965728030--><><!--begin:1708965803015--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965803_cv>:&nbsp;</b></span>I clicked on the one that ends in cal - osha</div><!--end:1708965803015--><><!--begin:1708965820983--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965821_cv>:&nbsp;</b></span>is this ok to use? as far as dates and locations</div><!--end:1708965820983--><><!--begin:1708965909768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965909_co>:&nbsp;</b></span>yes those are CA dates</div><!--end:1708965909768--><><!--begin:1708965920263--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965920_cv>:&nbsp;</b></span>thank you!</div><!--end:1708965920263--><><!--begin:1708965923759--><div class=\'cv\'><span class=\'notranslate\'><b>Jorge Roacho<timestamp_1708965924_cv>:&nbsp;</b></span><br>Have a great day</div><!--end:1708965923759--><><!--begin:1708965984746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1708965984_co>:&nbsp;</b></span>You are welcome! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1708965984746--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I register for the hands-on dress out \r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jorge Roacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJorge Roacho: good\r\nJorge Roacho: How do I register for the hands-on dress out\r\nTiffany: You can call or email our office with the date/location you want to attend that is listed on the schedule\r\nTiffany: You can use the website as a reference to the scheduled classes here https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: View the seminar option(s) to view the dates/locations.  We hold the dressout classes at the same time currently as the 8-Hour HAZWOPER seminar classes.\r\nJorge Roacho: ok I will take a look thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJorge Roacho: I clicked on the links here but it does not show me a location or time\r\nJorge Roacho: it says unexpected error\r\nTiffany: You can copy and paste the link in the web to see if that works\r\nTiffany: It opens in chrome for me what browser are you using?\r\nJorge Roacho: I clicked on the one that ends in cal - osha\r\nJorge Roacho: is this ok to use? as far as dates and locations\r\nTiffany: yes those are CA dates\r\nJorge Roacho: thank you!\r\nJorge Roacho: Have a great day\r\nTiffany: You are welcome! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333689578YK', 1709051048, 1709051359, 2, 23, 5, 3, 0, 0, 5, 0, 2941, 0, 0, 0, 0, 'Victorey Tumangan', 'vtumangan@infinera.com', '8.4.225.31', '190d59e765e398e404d1e27f46e34a08', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Infinera Corp-cus-', 'Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks', '<div class=\'ca\'><div class=\'info_box\'><i>Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709051050021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051049_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victorey Tumangan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709051050021--><><!--begin:1709051086286--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051086_cv>:&nbsp;</b></span>I&#39;m doing well, thank you! and how are you?</div><!--end:1709051086286--><><!--begin:1709051128762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051128_co>:&nbsp;</b></span>I am good thank you</div><!--end:1709051128762--><><!--begin:1709051136619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051136_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1709051136619--><><!--begin:1709051147958--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051147_cv>:&nbsp;</b></span>I&#39;m trying to see if I can extend my HAZWOPER course due to my time off work?</div><!--end:1709051147958--><><!--begin:1709051169951--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051169_cv>:&nbsp;</b></span>Okay</div><!--end:1709051169951--><><!--begin:1709051240434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051240_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date.</div><!--end:1709051240434--><><!--begin:1709051245234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051245_co>:&nbsp;</b></span>Your new course expiration date is now: 04/10/2024. </div><!--end:1709051245234--><><!--begin:1709051255496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051255_co>:&nbsp;</b></span>If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1709051255496--><><!--begin:1709051305696--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051305_cv>:&nbsp;</b></span>Okay, that would be fine. Thank you for your help!</div><!--end:1709051305696--><><!--begin:1709051317441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709051317_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709051317441--><><!--begin:1709051342760--><div class=\'cv\'><span class=\'notranslate\'><b>Victorey Tumangan<timestamp_1709051342_cv>:&nbsp;</b></span>Bye and thank you again!</div><!--end:1709051342760--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is it possible to extend my 8 hrs. HAZWOPER course due to time off work from 2/29 - 3/17? Thanks\r\nTiffany has joined the chat.\r\nTiffany: Hi, Victorey Tumangan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictorey Tumangan: I&#39;m doing well, thank you! and how are you?\r\nTiffany: I am good thank you\r\nTiffany: One moment while I look you up please\r\nVictorey Tumangan: I&#39;m trying to see if I can extend my HAZWOPER course due to my time off work?\r\nVictorey Tumangan: Okay\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date.\r\nTiffany: Your new course expiration date is now: 04/10/2024. \r\nTiffany: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nVictorey Tumangan: Okay, that would be fine. Thank you for your help!\r\nTiffany: You are welcome!\r\nVictorey Tumangan: Bye and thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3337050678E', 1709066540, 1709067005, 2, 23, 8, 3, 0, 0, 5, 0, 3681, 538, 0, 0, 0, 'sandi', 'sfuhrman@tricterrig.net', '73.164.244.243', 'f134ca5087bc5d8c4aeaf1cd33979b79', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Tricter Rig-cus-', 'Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709066541875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066541_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>sandi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709066541875--><><!--begin:1709066550045--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066550_cv>:&nbsp;</b></span>I&#39;m good</div><!--end:1709066550045--><><!--begin:1709066597142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066597_co>:&nbsp;</b></span>We have a new website store</div><!--end:1709066597142--><><!--begin:1709066641498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066641_co>:&nbsp;</b></span>You do not currently have a log in set up but since you already have an account with us I can send you an email to just create a password and then you should be able to proceed to place your order</div><!--end:1709066641498--><><!--begin:1709066684597--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066684_cv>:&nbsp;</b></span>the account could be under <a href=\'mailto:info@tricterrig.net\' target=\'_blank\' rel=\'noopener noreferrer\'>info@tricterrig.net</a>.  I tried to reset using that email too but no luck</div><!--end:1709066684597--><><!--begin:1709066767994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066767_co>:&nbsp;</b></span>You do have an account in the online training system which has remained the same. <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is where is assign the courses to students and take courses yourself</div><!--end:1709066767994--><><!--begin:1709066789988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066789_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com</a> is where you purchase courses and where you new account needs to be set up</div><!--end:1709066789988--><><!--begin:1709066871965--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066872_cv>:&nbsp;</b></span>I&#39;m in now and am at the pay screen. Thanks for your help</div><!--end:1709066871965--><><!--begin:1709066885674--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066885_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709066885674--><><!--begin:1709066895587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709066895_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709066895587--><><!--begin:1709066969390--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1709066969_cv>:&nbsp;</b></span>I think that&#39;s all I need today</div><!--end:1709066969390--><><!--begin:1709067000742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709067000_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709067000742--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to purchase a class for an employee and can\'t log in. Tried to reset password but am not receiving email reset.\r\nTiffany has joined the chat.\r\nTiffany: Hi, sandi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nsandi: I&#39;m good\r\nTiffany: We have a new website store\r\nTiffany: You do not currently have a log in set up but since you already have an account with us I can send you an email to just create a password and then you should be able to proceed to place your order\r\nsandi: the account could be under mailto:info@tricterrig.net.  I tried to reset using that email too but no luck\r\nTiffany: You do have an account in the online training system which has remained the same. https://csregsonline.com/ is where is assign the courses to students and take courses yourself\r\nTiffany: https://www.csregs.com/ is where you purchase courses and where you new account needs to be set up\r\nsandi: I&#39;m in now and am at the pay screen. Thanks for your help\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nsandi: I think that&#39;s all I need today\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333707560T4', 1709069033, 1709069249, 2, 23, 8, 4, 0, 0, 5, 0, 1737, 0, 0, 0, 0, 'Kevin Page', 'kevin.page@aptim.com.', '162.81.170.191', 'b0a06622a948b97d31b10e4f6dcd37c0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-APTIM-cus-', 'When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709069036785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069036_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Page</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709069036785--><><!--begin:1709069055061--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069055_cv>:&nbsp;</b></span>I&#39;m well Tiffany.  How are you?</div><!--end:1709069055061--><><!--begin:1709069081616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069081_co>:&nbsp;</b></span>Godd thanks.  March 28 is the next class scheduled in the Knoxville, TN location</div><!--end:1709069081616--><><!--begin:1709069106188--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069106_cv>:&nbsp;</b></span>Ok. Is there one scheduled for Nashville?</div><!--end:1709069106188--><><!--begin:1709069182091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069181_co>:&nbsp;</b></span>April 12th</div><!--end:1709069182091--><><!--begin:1709069235507--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Page<timestamp_1709069235_cv>:&nbsp;</b></span>That&#39;s all I need Tiffany.  Thank you!</div><!--end:1709069235507--><><!--begin:1709069244910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709069244_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709069244910--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When is the next 8 hr hands on training scheduled for Knoxville, TN?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Page!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Page: I&#39;m well Tiffany.  How are you?\r\nTiffany: Godd thanks.  March 28 is the next class scheduled in the Knoxville, TN location\r\nKevin Page: Ok. Is there one scheduled for Nashville?\r\nTiffany: April 12th\r\nKevin Page: That&#39;s all I need Tiffany.  Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3337713852Z', 1709132875, 1709133399, 2, 23, 25, 5, 0, 0, 0, 0, 3441, 0, 0, 0, 0, 'Tressa Hadfield', 'quotes@thecollectiveutah.com', '162.219.183.209', '5e0a0d2dc587b2585116afbfc210aa9e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-The Collective Warehouse-cus-', 'Need a copy of my certificate of completion', '<div class=\'ca\'><div class=\'info_box\'><i>Need a copy of my certificate of completion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709132878369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132878_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tressa Hadfield</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709132878369--><><!--begin:1709132898343--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709132898_cv>:&nbsp;</b></span>Great! Thanks!</div><!--end:1709132898343--><><!--begin:1709132922522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132922_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1709132922522--><><!--begin:1709132943436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709132943_co>:&nbsp;</b></span>Yours was sent to: Tressa Hadfield<br>The Collective Warehouse LLC<br>4909 West 5500 South<br>Hooper UT 84315</div><!--end:1709132943436--><><!--begin:1709132976303--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709132976_cv>:&nbsp;</b></span>Are you able to see when it was mailed? Haven&#39;t seen it yet.</div><!--end:1709132976303--><><!--begin:1709133024059--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133023_co>:&nbsp;</b></span>It was sent on Monday 02/26 </div><!--end:1709133024059--><><!--begin:1709133053101--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709133053_cv>:&nbsp;</b></span>Okay. Thanks!</div><!--end:1709133053101--><><!--begin:1709133053602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133053_co>:&nbsp;</b></span>So hopefully it will arrive by end of next week at the latest since it is sent standard US Mail.  </div><!--end:1709133053602--><><!--begin:1709133059963--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133059_co>:&nbsp;</b></span>Sure thing!</div><!--end:1709133059963--><><!--begin:1709133066997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133066_co>:&nbsp;</b></span>Is there anything else I can assist youw ith today?</div><!--end:1709133066997--><><!--begin:1709133078561--><div class=\'cv\'><span class=\'notranslate\'><b>Tressa Hadfield<timestamp_1709133078_cv>:&nbsp;</b></span>That&#39;s it. Thanks!</div><!--end:1709133078561--><><!--begin:1709133093843--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133093_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709133093843--><><!--begin:1709133109493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709133109_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709133109493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need a copy of my certificate of completion\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tressa Hadfield!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTressa Hadfield: Great! Thanks!\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany: Yours was sent to: Tressa HadfieldThe Collective Warehouse LLC4909 West 5500 SouthHooper UT 84315\r\nTressa Hadfield: Are you able to see when it was mailed? Haven&#39;t seen it yet.\r\nTiffany: It was sent on Monday 02/26 \r\nTressa Hadfield: Okay. Thanks!\r\nTiffany: So hopefully it will arrive by end of next week at the latest since it is sent standard US Mail.  \r\nTiffany: Sure thing!\r\nTiffany: Is there anything else I can assist youw ith today?\r\nTressa Hadfield: That&#39;s it. Thanks!\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333774151NK', 1709135642, 1709137038, 2, 23, 26, 6, 0, 0, 0, 0, 3878, 0, 0, 0, 0, 'Dina Wehde', 'Dina_Wehde@woodbridgegroup.com', '128.92.16.244', '99d5bc67db5864808e6d25bd80f8656f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Woodbridge Corporation-cus-', 'Trying to register employee Mitchell Harris and will not accept his email address.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to register employee Mitchell Harris and will not accept his email address.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709135644272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135644_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dina Wehde</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709135644272--><><!--begin:1709135665071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135664_co>:&nbsp;</b></span>Are there any capital letters in it?</div><!--end:1709135665071--><><!--begin:1709135699280--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135678_cv>:&nbsp;</b></span>Yes</div><!--end:1709135699280--><><!--begin:1709135724651--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135703_cv>:&nbsp;</b></span>Ahhh - that was the problem.</div><!--end:1709135724651--><><!--begin:1709135705341--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135705_co>:&nbsp;</b></span>please enter them in lowercase and this should fix the error</div><!--end:1709135705341--><><!--begin:1709135709589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135709_co>:&nbsp;</b></span>Great!</div><!--end:1709135709589--><><!--begin:1709135730774--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709135709_cv>:&nbsp;</b></span>Thanks</div><!--end:1709135730774--><><!--begin:1709135717088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135716_co>:&nbsp;</b></span>Your welcome!</div><!--end:1709135717088--><><!--begin:1709135726701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709135726_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709135726701--><><!--begin:1709136057840--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136036_cv>:&nbsp;</b></span>Yes - having issues resetting password and link is not getting sent to my email.  Is there another way I can register someone for a class?</div><!--end:1709136057840--><><!--begin:1709136070569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136070_co>:&nbsp;</b></span>One moment and I will get you an email to set up a password</div><!--end:1709136070569--><><!--begin:1709136276158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136275_co>:&nbsp;</b></span>You should have received an email  from our NetSuite system now</div><!--end:1709136276158--><><!--begin:1709136872735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136872_co>:&nbsp;</b></span>Do you need anything else?</div><!--end:1709136872735--><><!--begin:1709136931382--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136910_cv>:&nbsp;</b></span>No - thank you!  I think he&#39;s all registered now.</div><!--end:1709136931382--><><!--begin:1709136936792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136936_co>:&nbsp;</b></span>Yes  I see your order and will get the class details sent out shortly</div><!--end:1709136936792--><><!--begin:1709136975692--><div class=\'cv\'><span class=\'notranslate\'><b>Dina Wehde<timestamp_1709136954_cv>:&nbsp;</b></span>Thanks!</div><!--end:1709136975692--><><!--begin:1709136961419--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709136961_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709136961419--><><!--begin:1709137011411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709137011_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1709137011411--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to register employee Mitchell Harris and will not accept his email address.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dina Wehde!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are there any capital letters in it?\r\nDina Wehde: Yes\r\nDina Wehde: Ahhh - that was the problem.\r\nTiffany: please enter them in lowercase and this should fix the error\r\nTiffany: Great!\r\nDina Wehde: Thanks\r\nTiffany: Your welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nDina Wehde: Yes - having issues resetting password and link is not getting sent to my email.  Is there another way I can register someone for a class?\r\nTiffany: One moment and I will get you an email to set up a password\r\nTiffany: You should have received an email  from our NetSuite system now\r\nTiffany: Do you need anything else?\r\nDina Wehde: No - thank you!  I think he&#39;s all registered now.\r\nTiffany: Yes  I see your order and will get the class details sent out shortly\r\nDina Wehde: Thanks!\r\nTiffany: You are most welcome!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333779349KW', 1709140852, 1709141068, 2, 23, 38, 2, 0, 0, 0, 0, 4136, 0, 0, 0, 0, 'Leo ', 'GomezL5@co.monterey.ca.us', '192.92.176.112', '79aaf359a7a2398afd5fef0d8b32692e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-DA-cus-', 'LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN', '<div class=\'ca\'><div class=\'info_box\'><i>LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709140854663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140854_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Leo </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709140854663--><><!--begin:1709140875993--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709140876_cv>:&nbsp;</b></span>Can you send me a link to register for the HAZWOPER refresher?</div><!--end:1709140875993--><><!--begin:1709140909183--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709140909_cv>:&nbsp;</b></span>online</div><!--end:1709140909183--><><!--begin:1709140910767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140910_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709140910767--><><!--begin:1709140951243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140951_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709140951243--><><!--begin:1709140959298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709140959_co>:&nbsp;</b></span>You can use the link above and select the online course</div><!--end:1709140959298--><><!--begin:1709141062109--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709141061_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709141062109--><><!--begin:1709141066014--><div class=\'cv\'><span class=\'notranslate\'><b>Leo <timestamp_1709141066_cv>:&nbsp;</b></span>Perfect. Thank you</div><!--end:1709141066014--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'LEO,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business\r\ndays to receive your certificate. If your company has paid for your training, please check with your\r\nH&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received.\r\nIf your course is paid in full, we can expedite a copy of your certificate of completion within 24-\r\nhours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact\r\ncustomer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n⚠️ Important: Re-certification for this course may be\r\nrequired. Please see below.\r\nHAZWOPER and Emergency Response Certifications have a 1-year refresher requirement\r\nto stay current. Please mark your calendar now to register for refresher training at least 2\r\nmonths before you expire. If your certification lapses, you must repeat the initial training.\r\nDOT Hazardous Materials Transportation certifications have a 3 year refresher requirement\r\nto stay current.\r\nIATA Dangerous Goods Transportation has a 2-year refresher requirement every two (2)\r\nyears.\r\nIf you ship hazardous materials, please read below.\r\nHazardous material shippers and all of their outbound locations must be equipped with the latest\r\nregulatory manuals to ensure compliance. Compliance Solutions offers a great selection of\r\nrequired manuals at extremely competitive pricing. Visit our Regulatory Manuals page.\r\nVolume discounts are available for purchases of 10 or more copies. For more information or to\r\norder call 800-711-2706 Ext. 1\r\nShould you require assistance, you can contact support at Dept_Support@csregs.com or call\r\n(303) 307-9220.\r\nChat is availabe 8:00 am to 5:00 pm Monday - Friday (MST). Holidays excluded.\r\nBegin a Chat sessioN\r\nTiffany has joined the chat.\r\nTiffany: Hi, Leo !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLeo : Can you send me a link to register for the HAZWOPER refresher?\r\nLeo : online\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You can use the link above and select the online course\r\nTiffany: Is there anything else I can assis tyou with today?\r\nLeo : Perfect. Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('333938445W9', 1709299923, 1709300536, 2, 23, 13, 11, 0, 0, 5, 0, 6373, 0, 0, 0, 0, 'Ryan ', 'rmickelson@haleyaldrich.com', '108.7.220.30', 'c11355636a3636600b12960fb9c1f8e6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Haley & Aldrich-cus-', 'I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709299926280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299925_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709299926280--><><!--begin:1709299937415--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709299936_cv>:&nbsp;</b></span>I am well how are you?</div><!--end:1709299937415--><><!--begin:1709299947923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299947_co>:&nbsp;</b></span>I am good thank you</div><!--end:1709299947923--><><!--begin:1709299962587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709299961_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General</a></div><!--end:1709299962587--><><!--begin:1709300004579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300003_co>:&nbsp;</b></span>We have the Confined Space Entry Construction & General Online Training as an option on this webpage</div><!--end:1709300004579--><><!--begin:1709300037334--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300036_cv>:&nbsp;</b></span>Did you combine the construction and GI courses?</div><!--end:1709300037334--><><!--begin:1709300049193--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300047_cv>:&nbsp;</b></span>I know in the past you offered a construction specific training course</div><!--end:1709300049193--><><!--begin:1709300135280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300134_co>:&nbsp;</b></span>I cannot say exactly what management and developement has done but in this course, you’ll learn how OSHA&#39;s new confined space regulations affect construction workers and the pitfalls surrounding the proper designation of workplaces. Including how the type of work conducted determines which regulations (general industry or construction) OSHA will use and how that affects the worker and employer, including multi-employer worksites, how employers manage these sites, and what training employees have for entering confined spaces on Multi-Employer sites. </div><!--end:1709300135280--><><!--begin:1709300192135--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300190_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=eBBaTxCsdSWm.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/eBBaTxCsdSWm.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>eBBaTxCsdSWm.png</a></div> </div><!--end:1709300192135--><><!--begin:1709300205252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300205_co>:&nbsp;</b></span>I believe this is the same course offered previous just renamed</div><!--end:1709300205252--><><!--begin:1709300213674--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300212_cv>:&nbsp;</b></span>Thank you for sharing, I was looking for this, but it seems as if you combine dthem</div><!--end:1709300213674--><><!--begin:1709300218369--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300217_cv>:&nbsp;</b></span>Thank you for your assistanc!</div><!--end:1709300218369--><><!--begin:1709300233978--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300232_cv>:&nbsp;</b></span>I apologize for my poor spelling but appreciate the help!</div><!--end:1709300233978--><><!--begin:1709300265010--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300264_co>:&nbsp;</b></span>You are welcome! With this course your certificate will read as per 29 CFR 1910.146/1926.1207/NFPA350/ANSI Z117<br></div><!--end:1709300265010--><><!--begin:1709300286209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300286_co>:&nbsp;</b></span>Do you have a previous certificate?</div><!--end:1709300286209--><><!--begin:1709300373920--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300372_cv>:&nbsp;</b></span>Yes, and I just compared it to what you have listed and it is the same.</div><!--end:1709300373920--><><!--begin:1709300378088--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300376_cv>:&nbsp;</b></span>Thank you!</div><!--end:1709300378088--><><!--begin:1709300387132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300386_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709300387132--><><!--begin:1709300402225--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300400_cv>:&nbsp;</b></span>I am just used to looking for the in front f the tunnel when I purchase these I was not ready for the switch</div><!--end:1709300402225--><><!--begin:1709300405075--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300403_cv>:&nbsp;</b></span>Thank you again!</div><!--end:1709300405075--><><!--begin:1709300411996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300411_co>:&nbsp;</b></span>I understand</div><!--end:1709300411996--><><!--begin:1709300426450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300426_co>:&nbsp;</b></span>You are most welcome :)</div><!--end:1709300426450--><><!--begin:1709300434037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709300433_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709300434037--><><!--begin:1709300533202--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300531_cv>:&nbsp;</b></span>no. I think that is all.</div><!--end:1709300533202--><><!--begin:1709300535571--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan <timestamp_1709300534_cv>:&nbsp;</b></span>thank you again!</div><!--end:1709300535571--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am looking for your Confined Space for Construction Online Course, but can not find it. Did you remove this course offering?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan : I am well how are you?\r\nTiffany: I am good thank you\r\nTiffany: https://www.csregs.com/OSHA-Confined-Space-Training-Construction-General\r\nTiffany: We have the Confined Space Entry Construction & General Online Training as an option on this webpage\r\nRyan : Did you combine the construction and GI courses?\r\nRyan : I know in the past you offered a construction specific training course\r\nTiffany: I cannot say exactly what management and developement has done but in this course, you’ll learn how OSHA&#39;s new confined space regulations affect construction workers and the pitfalls surrounding the proper designation of workplaces. Including how the type of work conducted determines which regulations (general industry or construction) OSHA will use and how that affects the worker and employer, including multi-employer worksites, how employers manage these sites, and what training employees have for entering confined spaces on Multi-Employer sites. \r\nRyan : eBBaTxCsdSWm.png \r\nTiffany: I believe this is the same course offered previous just renamed\r\nRyan : Thank you for sharing, I was looking for this, but it seems as if you combine dthem\r\nRyan : Thank you for your assistanc!\r\nRyan : I apologize for my poor spelling but appreciate the help!\r\nTiffany: You are welcome! With this course your certificate will read as per 29 CFR 1910.146/1926.1207/NFPA350/ANSI Z117\r\nTiffany: Do you have a previous certificate?\r\nRyan : Yes, and I just compared it to what you have listed and it is the same.\r\nRyan : Thank you!\r\nTiffany: You are most welcome!\r\nRyan : I am just used to looking for the in front f the tunnel when I purchase these I was not ready for the switch\r\nRyan : Thank you again!\r\nTiffany: I understand\r\nTiffany: You are most welcome :)\r\nTiffany: Is there anything else I can assist you with today?\r\nRyan : no. I think that is all.\r\nRyan : thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('333946684CT', 1709308159, 1709309452, 2, 23, 10, 6, 0, 0, 0, 0, 4238, 0, 0, 0, 0, 'Jason Ruchalski', 'jruchalski@creamerenvironmental.com', '72.76.246.66', '913fbfc745758017c3b1183b00275ec3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-creamer envrionmental-cus-', 'I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709308161292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308161_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason Ruchalski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709308161292--><><!--begin:1709308209599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308209_co>:&nbsp;</b></span>We have two 40-Hour HAZWOPER online course options that can be found here <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1709308209599--><><!--begin:1709308547015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308546_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1709308547015--><><!--begin:1709308795511--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709308795_cv>:&nbsp;</b></span>The last time you offered 8-hours of inperson training also.  Is that no longer available?</div><!--end:1709308795511--><><!--begin:1709308838349--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709308838_cv>:&nbsp;</b></span>So it was 40-hours online and then a voucher for an additional 8-hours inperson</div><!--end:1709308838349--><><!--begin:1709308848776--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308848_co>:&nbsp;</b></span>The 8-Hour HAZWOPER Refresher schedule can be found here <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709308848776--><><!--begin:1709308890131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308889_co>:&nbsp;</b></span>So we no longer offer the 40-hours online with the voucher as that course has been archived since it was made for COVID.</div><!--end:1709308890131--><><!--begin:1709308997616--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709308997_co>:&nbsp;</b></span>But we do have 40-Hour Hybrid.  This course is 40-hours online, exam and then a cert will be issued. Dress-out hands-on class is NOT included but can be added at an additional cost if you still want to do the hybrid option</div><!--end:1709308997616--><><!--begin:1709309051078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309050_co>:&nbsp;</b></span>I can probably explain more/better over the phone if you would like me to give you a call</div><!--end:1709309051078--><><!--begin:1709309081638--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709309081_cv>:&nbsp;</b></span>I understand.  Thank you</div><!--end:1709309081638--><><!--begin:1709309090530--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309090_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709309090530--><><!--begin:1709309098701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309098_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709309098701--><><!--begin:1709309112514--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Ruchalski<timestamp_1709309112_cv>:&nbsp;</b></span>no thanks</div><!--end:1709309112514--><><!--begin:1709309163252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709309163_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709309163252--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I would like to set up an HSO for HAZWOPER training that is on-line with the option of 8-hours in person.  I cant seem to find that option anymore.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason Ruchalski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: We have two 40-Hour HAZWOPER online course options that can be found here https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: Is there anything else I can assist you with?\r\nJason Ruchalski: The last time you offered 8-hours of inperson training also.  Is that no longer available?\r\nJason Ruchalski: So it was 40-hours online and then a voucher for an additional 8-hours inperson\r\nTiffany: The 8-Hour HAZWOPER Refresher schedule can be found here https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: So we no longer offer the 40-hours online with the voucher as that course has been archived since it was made for COVID.\r\nTiffany: But we do have 40-Hour Hybrid.  This course is 40-hours online, exam and then a cert will be issued. Dress-out hands-on class is NOT included but can be added at an additional cost if you still want to do the hybrid option\r\nTiffany: I can probably explain more/better over the phone if you would like me to give you a call\r\nJason Ruchalski: I understand.  Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJason Ruchalski: no thanks\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333961282HW', 1709322755, 1709323205, 1, 23, 8, 6, 0, 0, 0, 0, 1727, 0, 0, 0, 0, 'David', 'dp@adpen.com', '50.217.218.114', 'aedd726d37d24097d7c3e0c7d48b634f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-ADPEN Labs-cus-Online Course-_-8 hr Hazwoper-cus-', 'I am not able to login, forgot my password and it will not email me to update PW for login.', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to login, forgot my password and it will not email me to update PW for login.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709322757249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322757_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709322757249--><><!--begin:1709322814467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322814_co>:&nbsp;</b></span>I will send you an email through our NetSuite system now</div><!--end:1709322814467--><><!--begin:1709322858820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322858_co>:&nbsp;</b></span>We recently updated our website so purchases are made on our new website</div><!--end:1709322858820--><><!--begin:1709322988669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709322988_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709322988669--><><!--begin:1709323203150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709323203_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709323203150--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am not able to login, forgot my password and it will not email me to update PW for login.\r\nTiffany has joined the chat.\r\nTiffany: Hi, David!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will send you an email through our NetSuite system now\r\nTiffany: We recently updated our website so purchases are made on our new website\r\nTiffany: Is there anything else I can assis tyou with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('333964494YJ', 1709325970, 1709326773, 1, 23, 11, 8, 0, 0, 5, 0, 5244, 0, 0, 0, 0, 'Chad Cini', 'chad.cini@stantec.com', '184.81.114.42', 'fbb624050d938724a6a01fc4300185d6', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Stantec-cus-Online Course-_-Meters and Instrumentation-cus-', 'The course is frozen at a knowledge check questions and I cannot continue any further.', '<div class=\'ca\'><div class=\'info_box\'><i>The course is frozen at a knowledge check questions and I cannot continue any further.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709325975525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709325975_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chad Cini</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709325975525--><><!--begin:1709325986247--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709325986_cv>:&nbsp;</b></span>good</div><!--end:1709325986247--><><!--begin:1709326011594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326011_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1709326011594--><><!--begin:1709326079102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326078_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1709326079102--><><!--begin:1709326208948--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326208_cv>:&nbsp;</b></span>I have been participating in the course as directed and using Microsoft Edge I am in the middle of a lesson and the course will not let me continue any further because its not loading the next slide</div><!--end:1709326208948--><><!--begin:1709326244637--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326244_cv>:&nbsp;</b></span>I have restarted the course, my browser, and even my computer</div><!--end:1709326244637--><><!--begin:1709326584201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326584_co>:&nbsp;</b></span>I show there have been multiple times out on your account starting on 02/27 and a couple terminated by log in errors which means you closed the browser to end your training session and did not exit the module or log out using the proper links.    </div><!--end:1709326584201--><><!--begin:1709326612411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326612_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1709326612411--><><!--begin:1709326738101--><div class=\'cv\'><span class=\'notranslate\'><b>Chad Cini<timestamp_1709326738_cv>:&nbsp;</b></span>That should be all thank you.</div><!--end:1709326738101--><><!--begin:1709326747113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326746_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709326747113--><><!--begin:1709326758430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709326758_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709326758430--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The course is frozen at a knowledge check questions and I cannot continue any further.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chad Cini!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChad Cini: good\r\nTiffany: One moment while I look you up please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nChad Cini: I have been participating in the course as directed and using Microsoft Edge I am in the middle of a lesson and the course will not let me continue any further because its not loading the next slide\r\nChad Cini: I have restarted the course, my browser, and even my computer\r\nTiffany: I show there have been multiple times out on your account starting on 02/27 and a couple terminated by log in errors which means you closed the browser to end your training session and did not exit the module or log out using the proper links.    \r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nChad Cini: That should be all thank you.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334204431EJ', 1709565923, 1709566044, 2, 23, 27, 4, 0, 0, 5, 0, 1276, 0, 0, 0, 0, 'Tony', 'tony.schwegmann@geosyntec.com', '65.140.228.84', 'cdcd87aecafa82178117f4ca93f8d333', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Geosyntec-cus-', 'For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?', '<div class=\'ca\'><div class=\'info_box\'><i>For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709565927054--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565926_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tony</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709565927054--><><!--begin:1709565951905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565951_co>:&nbsp;</b></span>Compliance Solutions Occupational Trainers, Inc.<br>3980 Quebec Street. 2nd Floor<br>Denver, CO 80207</div><!--end:1709565951905--><><!--begin:1709565969752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709565969_co>:&nbsp;</b></span>8:00am - 6:00pm each day 4/10-hour days</div><!--end:1709565969752--><><!--begin:1709565985126--><div class=\'cv\'><span class=\'notranslate\'><b>Tony<timestamp_1709565985_cv>:&nbsp;</b></span>Great, thank you!</div><!--end:1709565985126--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'For the 40 hour in person HAZWOPER in Denver that is listed as starting May 7, what is the training location and what are the hours of training each day?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tony!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Compliance Solutions Occupational Trainers, Inc.3980 Quebec Street. 2nd FloorDenver, CO 80207\r\nTiffany: 8:00am - 6:00pm each day 4/10-hour days\r\nTony: Great, thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33421240434', 1709573899, 1709574412, 2, 23, 30, 9, 0, 0, 0, 0, 1855, 0, 0, 0, 0, 'Jaclyn B', 'jbell@njng.com', '65.51.208.2', 'cf500c258bfd59c71a01fbfbc18e11b8', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-NJNG-cus-', 'Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709573900948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709573900_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jaclyn B</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709573900948--><><!--begin:1709573917777--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709573917_cv>:&nbsp;</b></span>Doing well, Thanks!</div><!--end:1709573917777--><><!--begin:1709573955568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709573955_co>:&nbsp;</b></span>Please click the following link to bring the DOT course up that you are looking for: <a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1709573955568--><><!--begin:1709574217292--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709574217_cv>:&nbsp;</b></span>If I took the complete course in 2021, do I need to take the complete course again or a refresher course?</div><!--end:1709574217292--><><!--begin:1709574258755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709574258_co>:&nbsp;</b></span>They are both 6 hours since it is a recertification course so either will work.</div><!--end:1709574258755--><><!--begin:1709574397286--><div class=\'cv\'><span class=\'notranslate\'><b>Jaclyn B<timestamp_1709574397_cv>:&nbsp;</b></span>Okay thanks!</div><!--end:1709574397286--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello! Can someone please help me select an appropriate course for DOT Hazardous Materials Training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jaclyn B!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJaclyn B: Doing well, Thanks!\r\nTiffany: Please click the following link to bring the DOT course up that you are looking for: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nJaclyn B: If I took the complete course in 2021, do I need to take the complete course again or a refresher course?\r\nTiffany: They are both 6 hours since it is a recertification course so either will work.\r\nJaclyn B: Okay thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334288338TA', 1709649822, 1709650221, 2, 23, 19, 14, 0, 0, 0, 0, 4278, 0, 0, 0, 0, 'Timothy Johnson', 'Tim.Johnson@jameshardie.com', '147.185.149.243', 'fad2784f7566f437b89c48f0b52cbc71', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-James Hardie Building Products-cus-', 'Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!', '<div class=\'ca\'><div class=\'info_box\'><i>Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709649824858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649824_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Timothy Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709649824858--><><!--begin:1709649837763--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649841_cv>:&nbsp;</b></span>Hi Tiffany I am doing well thank-you for asking! </div><!--end:1709649837763--><><!--begin:1709649865169--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649869_cv>:&nbsp;</b></span>I hope you are too. I am looking for a reference guide for this year&#39;s 8 hour HAZWOPER refresher. I signed up but did not seem to receive one.</div><!--end:1709649865169--><><!--begin:1709649944363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649944_co>:&nbsp;</b></span>As a 40-Hour student you would have received your own student manual in class.  </div><!--end:1709649944363--><><!--begin:1709649978305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709649978_co>:&nbsp;</b></span>Since you are doing the online course this year there is not student manual available</div><!--end:1709649978305--><><!--begin:1709649982661--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709649986_cv>:&nbsp;</b></span>I received one when I took the class last year with Dane Wilcox. However I remember there being one last year for someone who had the 8 hour as well.</div><!--end:1709649982661--><><!--begin:1709650014292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650014_co>:&nbsp;</b></span>The student manual mostly followd the instructor slides and presentation so it does not go with the online course</div><!--end:1709650014292--><><!--begin:1709650012385--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650016_cv>:&nbsp;</b></span>Ah, I see. That&#39;s disappointing, I have difficulties taking notes at reasonable timeframes due to having dyslexia. </div><!--end:1709650012385--><><!--begin:1709650035039--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650039_cv>:&nbsp;</b></span>I understand though, thank-you for the assistance Tiffany.</div><!--end:1709650035039--><><!--begin:1709650058658--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650058_co>:&nbsp;</b></span>You are welcome and sorry I could not be more of a help.</div><!--end:1709650058658--><><!--begin:1709650068105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650067_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709650068105--><><!--begin:1709650071928--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650075_cv>:&nbsp;</b></span>Not at this time, thank-you</div><!--end:1709650071928--><><!--begin:1709650077453--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1709650081_cv>:&nbsp;</b></span>I hope you have a nice day!</div><!--end:1709650077453--><><!--begin:1709650084048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650083_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709650084048--><><!--begin:1709650096396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709650096_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709650096396--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are there course notes for reference for the 2024 8 hour refresher for HAZWOPER? During the 40 hour we had some individuals there for the 8 who received a booklet, is there a digital copy I can reference?\r\n\r\nThank-you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Timothy Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTimothy Johnson: Hi Tiffany I am doing well thank-you for asking! \r\nTimothy Johnson: I hope you are too. I am looking for a reference guide for this year&#39;s 8 hour HAZWOPER refresher. I signed up but did not seem to receive one.\r\nTiffany: As a 40-Hour student you would have received your own student manual in class.  \r\nTiffany: Since you are doing the online course this year there is not student manual available\r\nTimothy Johnson: I received one when I took the class last year with Dane Wilcox. However I remember there being one last year for someone who had the 8 hour as well.\r\nTiffany: The student manual mostly followd the instructor slides and presentation so it does not go with the online course\r\nTimothy Johnson: Ah, I see. That&#39;s disappointing, I have difficulties taking notes at reasonable timeframes due to having dyslexia. \r\nTimothy Johnson: I understand though, thank-you for the assistance Tiffany.\r\nTiffany: You are welcome and sorry I could not be more of a help.\r\nTiffany: Is there anything else I can assist you with today?\r\nTimothy Johnson: Not at this time, thank-you\r\nTimothy Johnson: I hope you have a nice day!\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334290862ZN', 1709652355, 1709652619, 2, 23, 28, 9, 0, 0, 0, 0, 2606, 0, 0, 0, 0, 'Kevin Accola', 'kaccola@sehinc.com', '64.33.136.27', '535d129d588582f8e8765abbf29288a0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Short Elliott Hendrickson, Inc.-cus-', 'We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?', '<div class=\'ca\'><div class=\'info_box\'><i>We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709652359466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin Accola</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709652359466--><><!--begin:1709652368950--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652368_cv>:&nbsp;</b></span>Very well. Thanks. </div><!--end:1709652368950--><><!--begin:1709652452480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652452_co>:&nbsp;</b></span>We just sent out the 40-Hour certificates on 02/28 to: 	Kevin Accola<br>Short Elliott Hendrickson Inc.<br>W3320 County Road B<br>Mondovi WI 54755</div><!--end:1709652452480--><><!--begin:1709652474928--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652474_cv>:&nbsp;</b></span>Ok. I&#39;ll watch for them in the mail then. Thanks.</div><!--end:1709652474928--><><!--begin:1709652496761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652496_co>:&nbsp;</b></span>Darrins cert was sent out back in December since he completed the hybrid course</div><!--end:1709652496761--><><!--begin:1709652570637--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652570_cv>:&nbsp;</b></span>Ok. Yes - I did get Darrin&#39;s cert. </div><!--end:1709652570637--><><!--begin:1709652579928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652579_co>:&nbsp;</b></span>Great!</div><!--end:1709652579928--><><!--begin:1709652589897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652589_co>:&nbsp;</b></span>So just Jeremy&#39;s is on the way</div><!--end:1709652589897--><><!--begin:1709652599322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709652599_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709652599322--><><!--begin:1709652615541--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin Accola<timestamp_1709652615_cv>:&nbsp;</b></span>Got it. Thanks. That&#39;s all I needed. </div><!--end:1709652615541--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'We have two employees (Jeremy Hofmeister and Darrin Farley) who completed the dress out for their 40-hr HAZWOPER on February 9th. I have not yet received their certificates. Can you tell me if they were mailed out to me yet?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin Accola: Very well. Thanks. \r\nTiffany: We just sent out the 40-Hour certificates on 02/28 to: 	Kevin AccolaShort Elliott Hendrickson Inc.W3320 County Road BMondovi WI 54755\r\nKevin Accola: Ok. I&#39;ll watch for them in the mail then. Thanks.\r\nTiffany: Darrins cert was sent out back in December since he completed the hybrid course\r\nKevin Accola: Ok. Yes - I did get Darrin&#39;s cert. \r\nTiffany: Great!\r\nTiffany: So just Jeremy&#39;s is on the way\r\nTiffany: Is there anything else I can assis tyou with today?\r\nKevin Accola: Got it. Thanks. That&#39;s all I needed. \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334300122JJ', 1709661609, 1709662027, 2, 23, 23, 3, 0, 0, 0, 0, 3091, 0, 0, 0, 0, 'john soto', 'John.soto@menziesaviation.com', '12.12.207.143', 'ca82996854baff491598984fe9bc00c6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Menzies-cus-', 'My user/password is not working', '<div class=\'ca\'><div class=\'info_box\'><i>My user/password is not working</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709661613838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661613_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john soto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709661613838--><><!--begin:1709661621755--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661624_cv>:&nbsp;</b></span>Good thank you.</div><!--end:1709661621755--><><!--begin:1709661643453--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661646_cv>:&nbsp;</b></span>im having problems with my user name / password</div><!--end:1709661643453--><><!--begin:1709661660215--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661662_cv>:&nbsp;</b></span>I havent logged in in a while</div><!--end:1709661660215--><><!--begin:1709661685849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661685_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to set your password please let me know if you get it</div><!--end:1709661685849--><><!--begin:1709661728494--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661731_cv>:&nbsp;</b></span>yes</div><!--end:1709661728494--><><!--begin:1709661751739--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661754_cv>:&nbsp;</b></span>should i set it there?</div><!--end:1709661751739--><><!--begin:1709661779518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661779_co>:&nbsp;</b></span>Yes that is our new website where you will purchase the training</div><!--end:1709661779518--><><!--begin:1709661868739--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661871_cv>:&nbsp;</b></span>perfect it worked thannk you</div><!--end:1709661868739--><><!--begin:1709661877876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661877_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709661877876--><><!--begin:1709661886155--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709661888_cv>:&nbsp;</b></span>have a great day. bye</div><!--end:1709661886155--><><!--begin:1709661903401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709661903_co>:&nbsp;</b></span>You as well!!</div><!--end:1709661903401--><><!--begin:1709662026502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709662026_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709662026502--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My user/password is not working\r\nTiffany has joined the chat.\r\nTiffany: Hi, john soto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njohn soto: Good thank you.\r\njohn soto: im having problems with my user name / password\r\njohn soto: I havent logged in in a while\r\nTiffany: I just sent you an email from our NetSuite system to set your password please let me know if you get it\r\njohn soto: yes\r\njohn soto: should i set it there?\r\nTiffany: Yes that is our new website where you will purchase the training\r\njohn soto: perfect it worked thannk you\r\nTiffany: You are welcome!\r\njohn soto: have a great day. bye\r\nTiffany: You as well!!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('334303615GZ', 1709665103, 1709666147, 2, 23, 23, 4, 0, 0, 0, 1, 4980, 0, 0, 0, 0, 'john soto', 'John.soto@menziesaviation.com', '12.12.207.143', 'ca82996854baff491598984fe9bc00c6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-menzies aviation-cus-', 'If I now payed for an online traing where do i go to start the tranng? what is the link', '<div class=\'ca\'><div class=\'info_box\'><i>If I now payed for an online traing where do i go to start the tranng? what is the link</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709665107127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665106_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john soto</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709665107127--><><!--begin:1709665124015--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665126_cv>:&nbsp;</b></span>good thank you,</div><!--end:1709665124015--><><!--begin:1709665179449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665179_co>:&nbsp;</b></span>I see the order you placed but it came over like you selected invoice as the payment option.</div><!--end:1709665179449--><><!--begin:1709665193107--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665195_cv>:&nbsp;</b></span>no i did a credit card</div><!--end:1709665193107--><><!--begin:1709665248468--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665251_cv>:&nbsp;</b></span>is there a way to switch? i need to start the training asap</div><!--end:1709665248468--><><!--begin:1709665287311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665287_co>:&nbsp;</b></span>You can resubmit the order and I will cancel this invoice one for you</div><!--end:1709665287311--><><!--begin:1709665313359--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665316_cv>:&nbsp;</b></span>can you please cancel, ill do it again using a credit card</div><!--end:1709665313359--><><!--begin:1709665336199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665336_co>:&nbsp;</b></span>I will start the cancellation process now and keep an eye out for your new order.</div><!--end:1709665336199--><><!--begin:1709665364111--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665366_cv>:&nbsp;</b></span>do i have to re-enter the card info?</div><!--end:1709665364111--><><!--begin:1709665407968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665407_co>:&nbsp;</b></span>Yes unless see it there to select which means you saved the payment method on file to use for future orders.  </div><!--end:1709665407968--><><!--begin:1709665668709--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665671_cv>:&nbsp;</b></span>when i go to ad training to cart it auto enrolls 2 and it wont remove 1</div><!--end:1709665668709--><><!--begin:1709665711105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665710_co>:&nbsp;</b></span>You will need to remove the item from your cart and then select it again with only 1 seat</div><!--end:1709665711105--><><!--begin:1709665764179--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665766_cv>:&nbsp;</b></span>yes its empty right now, but as soon as i send the course to cart it goes to 2</div><!--end:1709665764179--><><!--begin:1709665899977--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665902_cv>:&nbsp;</b></span>maybe its still waiting for the other one to be paid</div><!--end:1709665899977--><><!--begin:1709665917453--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709665920_cv>:&nbsp;</b></span>i wish i could send you screeshots</div><!--end:1709665917453--><><!--begin:1709665938809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709665938_co>:&nbsp;</b></span>I cancelled your other order.</div><!--end:1709665938809--><><!--begin:1709666000825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666000_co>:&nbsp;</b></span>Your computer may be storing website cookies/cache in the background which is adding two to your cart.   can adjust it on my end to only one after you submit. and send you conifrmation of the change</div><!--end:1709666000825--><><!--begin:1709665998325--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709666001_cv>:&nbsp;</b></span>if i log out and log back in will it stop the chat?</div><!--end:1709665998325--><><!--begin:1709666033737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666033_co>:&nbsp;</b></span>No the chat should still continue but I believe your cart with still keep the items in it even if you log out but I am not sure</div><!--end:1709666033737--><><!--begin:1709666040764--><div class=\'cv\'><span class=\'notranslate\'><b>john soto<timestamp_1709666043_cv>:&nbsp;</b></span>let me clear cookies</div><!--end:1709666040764--><><!--begin:1709666147369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709666147_co>:&nbsp;</b></span>I will wait </div><!--end:1709666147369--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'If I now payed for an online traing where do i go to start the tranng? what is the link\r\nTiffany has joined the chat.\r\nTiffany: Hi, john soto!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\njohn soto: good thank you,\r\nTiffany: I see the order you placed but it came over like you selected invoice as the payment option.\r\njohn soto: no i did a credit card\r\njohn soto: is there a way to switch? i need to start the training asap\r\nTiffany: You can resubmit the order and I will cancel this invoice one for you\r\njohn soto: can you please cancel, ill do it again using a credit card\r\nTiffany: I will start the cancellation process now and keep an eye out for your new order.\r\njohn soto: do i have to re-enter the card info?\r\nTiffany: Yes unless see it there to select which means you saved the payment method on file to use for future orders.  \r\njohn soto: when i go to ad training to cart it auto enrolls 2 and it wont remove 1\r\nTiffany: You will need to remove the item from your cart and then select it again with only 1 seat\r\njohn soto: yes its empty right now, but as soon as i send the course to cart it goes to 2\r\njohn soto: maybe its still waiting for the other one to be paid\r\njohn soto: i wish i could send you screeshots\r\nTiffany: I cancelled your other order.\r\nTiffany: Your computer may be storing website cookies/cache in the background which is adding two to your cart.   can adjust it on my end to only one after you submit. and send you conifrmation of the change\r\njohn soto: if i log out and log back in will it stop the chat?\r\nTiffany: No the chat should still continue but I believe your cart with still keep the items in it even if you log out but I am not sure\r\njohn soto: let me clear cookies\r\nTiffany: I will wait \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('334306764TE', 1709668248, 1709668464, 2, 19, 19, 15, 0, 0, 5, 0, 990, 0, 0, 0, 0, 'Sarah', 'sarah.montgomery@greensboro-nc.gov', '38.83.140.6', '8fc606d73274abbf3b20b8ca5da2e461', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-City of Greensboro-cus-', 'Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1709668380876--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1709668411_co>:&nbsp;</b></span>Hi Sarah.  No you do not need to create separate registrations for those 2 courses.  Once the registration is completed you will have the opportunity to assign one of the courses to yourself and the other course to the other employee</div><!--end:1709668380876--><><!--begin:1709668459077--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah<timestamp_1709668459_cv>:&nbsp;</b></span>Thank you so much. Hope you have a good day!</div><!--end:1709668459077--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, \r\n\r\nI am trying to register myself and another employee for the 8 hr refresh online class. Do I need to purchase these separately so that they can get an email for their login separate from my account?\r\nTracy has joined the chat.\r\nTracy: Hi Sarah.  No you do not need to create separate registrations for those 2 courses.  Once the registration is completed you will have the opportunity to assign one of the courses to yourself and the other course to the other employee\r\nSarah: Thank you so much. Hope you have a good day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33431100643', 1709672493, 1709673198, 2, 23, 9, 5, 0, 0, 5, 0, 2418, 0, 0, 0, 0, 'Colby Fowler', 'colby.fowler@stantec.com', '107.135.123.225', 'dec874f7728927c2898f4530b7377207', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709672496015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672495_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colby Fowler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709672496015--><><!--begin:1709672548987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672548_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1709672548987--><><!--begin:1709672565371--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709672565_cv>:&nbsp;</b></span>Doing well thank you </div><!--end:1709672565371--><><!--begin:1709672952974--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709672952_co>:&nbsp;</b></span>I show you completed the 40 HAZ on 02/06/2023 so your refresher is due now.</div><!--end:1709672952974--><><!--begin:1709673015528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673015_co>:&nbsp;</b></span>The dressout portion was completed on 03/31/23 but that is not the date certification is based off of.  </div><!--end:1709673015528--><><!--begin:1709673079920--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709673079_cv>:&nbsp;</b></span>Oh okay that makes sense. Do I need to go through you to take the refresher?</div><!--end:1709673079920--><><!--begin:1709673112998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673112_co>:&nbsp;</b></span>You can register and complete the refresher through any vendor as long as they follow OSHA regulations.</div><!--end:1709673112998--><><!--begin:1709673163422--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709673163_cv>:&nbsp;</b></span>Okay thank you very much for your help!</div><!--end:1709673163422--><><!--begin:1709673189801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709673189_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709673189801--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, the time has come to do my refresher course. I want to do the 8-hour online course. is there a specific date I need to wait till or will the date I take the refresher course be the new date?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colby Fowler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up\r\nColby Fowler: Doing well thank you \r\nTiffany: I show you completed the 40 HAZ on 02/06/2023 so your refresher is due now.\r\nTiffany: The dressout portion was completed on 03/31/23 but that is not the date certification is based off of.  \r\nColby Fowler: Oh okay that makes sense. Do I need to go through you to take the refresher?\r\nTiffany: You can register and complete the refresher through any vendor as long as they follow OSHA regulations.\r\nColby Fowler: Okay thank you very much for your help!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33431383099', 1709675320, 1709677100, 2, 23, 24, 6, 0, 0, 0, 1, 4607, 0, 0, 0, 0, 'Colby Fowler', 'colby.fowler@stantec.com', '107.135.123.225', 'dec874f7728927c2898f4530b7377207', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Stantec-cus-', 'Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.', '<div class=\'ca\'><div class=\'info_box\'><i>Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709675322138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colby Fowler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709675322138--><><!--begin:1709675372587--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675372_cv>:&nbsp;</b></span>Hello, I seem to be having an issue with logging in.</div><!--end:1709675372587--><><!--begin:1709675394308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675394_co>:&nbsp;</b></span>What is the error you are receiving?</div><!--end:1709675394308--><><!--begin:1709675586323--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675586_cv>:&nbsp;</b></span>I can&#39;t find a way to reset my password.</div><!--end:1709675586323--><><!--begin:1709675652129--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675651_co>:&nbsp;</b></span>You will need to create a new account to purchase the training as we have updated our webstore last month.  </div><!--end:1709675652129--><><!--begin:1709675706935--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709675706_cv>:&nbsp;</b></span>When I try to make a new one it just says error during registration</div><!--end:1709675706935--><><!--begin:1709675727183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675727_co>:&nbsp;</b></span>Okay one moment please</div><!--end:1709675727183--><><!--begin:1709675915501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709675915_co>:&nbsp;</b></span>I just sent you an email from our NetSuite system to set up a password</div><!--end:1709675915501--><><!--begin:1709676179887--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676179_cv>:&nbsp;</b></span>I received it and reset it. thank you again</div><!--end:1709676179887--><><!--begin:1709676209921--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676209_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709676209921--><><!--begin:1709676223420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676223_co>:&nbsp;</b></span>I can hang on while you plae your order if you need me for anything else.</div><!--end:1709676223420--><><!--begin:1709676282486--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676282_cv>:&nbsp;</b></span>Okay sounds good I&#39;m working on it at the moment.</div><!--end:1709676282486--><><!--begin:1709676711959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676711_co>:&nbsp;</b></span>I received your order and see that there was an error getting it into the online training system.  I will work on that and you will receive an updated email once your course is ready to access.</div><!--end:1709676711959--><><!--begin:1709676960887--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709676960_cv>:&nbsp;</b></span>okay I was about to ask if it went through. I&#39;ll be on the lookout for your email</div><!--end:1709676960887--><><!--begin:1709676989898--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709676989_co>:&nbsp;</b></span>Is there anything else I can assist you with in the mean time?</div><!--end:1709676989898--><><!--begin:1709677025083--><div class=\'cv\'><span class=\'notranslate\'><b>Colby Fowler<timestamp_1709677025_cv>:&nbsp;</b></span>Not that I know of. Thanks you so much</div><!--end:1709677025083--><><!--begin:1709677083745--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709677083_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709677083745--><><!--begin:1709677098037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709677097_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709677098037--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need help logging into my account. Can\'t receive email for forgotten password and can\'t make new account.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colby Fowler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nColby Fowler: Hello, I seem to be having an issue with logging in.\r\nTiffany: What is the error you are receiving?\r\nColby Fowler: I can&#39;t find a way to reset my password.\r\nTiffany: You will need to create a new account to purchase the training as we have updated our webstore last month.  \r\nColby Fowler: When I try to make a new one it just says error during registration\r\nTiffany: Okay one moment please\r\nTiffany: I just sent you an email from our NetSuite system to set up a password\r\nColby Fowler: I received it and reset it. thank you again\r\nTiffany: You are welcome!\r\nTiffany: I can hang on while you plae your order if you need me for anything else.\r\nColby Fowler: Okay sounds good I&#39;m working on it at the moment.\r\nTiffany: I received your order and see that there was an error getting it into the online training system.  I will work on that and you will receive an updated email once your course is ready to access.\r\nColby Fowler: okay I was about to ask if it went through. I&#39;ll be on the lookout for your email\r\nTiffany: Is there anything else I can assist you with in the mean time?\r\nColby Fowler: Not that I know of. Thanks you so much\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334371526Q8', 1709732999, 1709734408, 2, 23, 8, 4, 0, 0, 5, 0, 6732, 0, 0, 0, 0, 'Tracey', 'tfraney@cedarvilleeng.com', '50.174.188.1', '83a097ad8b7b06b2f9c71ed83f993c96', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Cedarville Engineering Group, LLC-cus-', 'Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709733003440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733003_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tracey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709733003440--><><!--begin:1709733015839--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733015_cv>:&nbsp;</b></span>Good, thank you. Yourself?</div><!--end:1709733015839--><><!--begin:1709733025311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733025_co>:&nbsp;</b></span>I am good as well</div><!--end:1709733025311--><><!--begin:1709733060183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733060_co>:&nbsp;</b></span>You would add the course to your cart and if you do not have an account you will create yourself a purchasing account on our webstore site to complete the purchase</div><!--end:1709733060183--><><!--begin:1709733105409--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733105_cv>:&nbsp;</b></span>I registered for an account, is there more than one type?</div><!--end:1709733105409--><><!--begin:1709733147599--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733147_cv>:&nbsp;</b></span>I think I have done that already. </div><!--end:1709733147599--><><!--begin:1709733162545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733162_co>:&nbsp;</b></span>Once the purchase is complete if you buy an online course you will get a couple emails as confirmation.  You will then have to either log in or set up your group manager account for the online training site.  </div><!--end:1709733162545--><><!--begin:1709733229869--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733229_cv>:&nbsp;</b></span>Ok, thank you. As to the &#39;shipping&#39; address and name in the account, that person doesnn&#39;t automatically receive the course emails do they? </div><!--end:1709733229869--><><!--begin:1709733310452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733310_co>:&nbsp;</b></span>The shipping address should be the company address we are sending the certificate to.  If you create an account in your name and email you will get the purchase info but you are not automatically assigned to the course</div><!--end:1709733310452--><><!--begin:1709733330051--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733330_cv>:&nbsp;</b></span>OK, great, thank you!</div><!--end:1709733330051--><><!--begin:1709733339938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733339_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709733339938--><><!--begin:1709733569091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733568_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709733569091--><><!--begin:1709733711698--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733711_cv>:&nbsp;</b></span>I placed the order and am just waotong for the confirmation email. The site is a little sluggish today. :)</div><!--end:1709733711698--><><!--begin:1709733832661--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733832_co>:&nbsp;</b></span>I will take a look</div><!--end:1709733832661--><><!--begin:1709733841395--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709733841_cv>:&nbsp;</b></span>Thank you.</div><!--end:1709733841395--><><!--begin:1709734004362--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734004_co>:&nbsp;</b></span>I see the order but there was an error getting it into our online training system.  I will work on getting that corrected and get you the emails today hopefully. </div><!--end:1709734004362--><><!--begin:1709734060956--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734060_cv>:&nbsp;</b></span>Thank you so much. I initially misspelled my email address and then submitted a correction (which was accepted) before ordering.</div><!--end:1709734060956--><><!--begin:1709734118732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734118_co>:&nbsp;</b></span>I see it as <a href=\'mailto:tfraney@cedarvilleeng.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tfraney@cedarvilleeng.com</a></div><!--end:1709734118732--><><!--begin:1709734143251--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734143_cv>:&nbsp;</b></span>That is the correct email address.</div><!--end:1709734143251--><><!--begin:1709734263330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734263_co>:&nbsp;</b></span>Great I will get it corrected and get you the confirmation emails to assign the seat to the student</div><!--end:1709734263330--><><!--begin:1709734276570--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734276_cv>:&nbsp;</b></span>Thank you so much for your help!</div><!--end:1709734276570--><><!--begin:1709734301903--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734301_co>:&nbsp;</b></span>My pleasure!</div><!--end:1709734301903--><><!--begin:1709734311241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734311_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709734311241--><><!--begin:1709734331286--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734331_cv>:&nbsp;</b></span>No, I don&#39;t think so.</div><!--end:1709734331286--><><!--begin:1709734356743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734356_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709734356743--><><!--begin:1709734372450--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734372_cv>:&nbsp;</b></span>Thank you!</div><!--end:1709734372450--><><!--begin:1709734378371--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1709734378_cv>:&nbsp;</b></span>YOu as well!</div><!--end:1709734378371--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning, I would like to purchase training for someone on my team. How do I go about doing that?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tracey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTracey: Good, thank you. Yourself?\r\nTiffany: I am good as well\r\nTiffany: You would add the course to your cart and if you do not have an account you will create yourself a purchasing account on our webstore site to complete the purchase\r\nTracey: I registered for an account, is there more than one type?\r\nTracey: I think I have done that already. \r\nTiffany: Once the purchase is complete if you buy an online course you will get a couple emails as confirmation.  You will then have to either log in or set up your group manager account for the online training site.  \r\nTracey: Ok, thank you. As to the &#39;shipping&#39; address and name in the account, that person doesnn&#39;t automatically receive the course emails do they? \r\nTiffany: The shipping address should be the company address we are sending the certificate to.  If you create an account in your name and email you will get the purchase info but you are not automatically assigned to the course\r\nTracey: OK, great, thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: I placed the order and am just waotong for the confirmation email. The site is a little sluggish today. :)\r\nTiffany: I will take a look\r\nTracey: Thank you.\r\nTiffany: I see the order but there was an error getting it into our online training system.  I will work on getting that corrected and get you the emails today hopefully. \r\nTracey: Thank you so much. I initially misspelled my email address and then submitted a correction (which was accepted) before ordering.\r\nTiffany: I see it as mailto:tfraney@cedarvilleeng.com\r\nTracey: That is the correct email address.\r\nTiffany: Great I will get it corrected and get you the confirmation emails to assign the seat to the student\r\nTracey: Thank you so much for your help!\r\nTiffany: My pleasure!\r\nTiffany: Is there anything else I can assist you with today?\r\nTracey: No, I don&#39;t think so.\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTracey: Thank you!\r\nTracey: YOu as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334372150HB', 1709733626, 1709734361, 2, 23, 10, 7, 0, 0, 0, 0, 2623, 0, 0, 0, 0, 'Matt', 'matthew.talbert@ghd.com', '24.98.96.231', 'c0b0bc40d17c30c4d275ad9a89f5208a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GHD-cus-', 'Trying to set up training for a new employee and the password reset isn\'t working for me.', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to set up training for a new employee and the password reset isn\'t working for me.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709733629878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733629_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709733629878--><><!--begin:1709733640068--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733640_cv>:&nbsp;</b></span>doing well, thanks</div><!--end:1709733640068--><><!--begin:1709733703927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733703_co>:&nbsp;</b></span>I will get you an email sent in one moment</div><!--end:1709733703927--><><!--begin:1709733716276--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733716_cv>:&nbsp;</b></span>thank you</div><!--end:1709733716276--><><!--begin:1709733815473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733815_co>:&nbsp;</b></span>The email has been sent please let me know if you receive it.  It is coming from our NetSuite system</div><!--end:1709733815473--><><!--begin:1709733860053--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733860_cv>:&nbsp;</b></span>got it</div><!--end:1709733860053--><><!--begin:1709733876405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733876_co>:&nbsp;</b></span>Great!</div><!--end:1709733876405--><><!--begin:1709733884786--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733884_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709733884786--><><!--begin:1709733900910--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733900_cv>:&nbsp;</b></span>i think that&#39;s it. I appreciate it!</div><!--end:1709733900910--><><!--begin:1709733918346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709733918_co>:&nbsp;</b></span>Of course you are most welcome!</div><!--end:1709733918346--><><!--begin:1709733966821--><div class=\'cv\'><span class=\'notranslate\'><b>Matt<timestamp_1709733966_cv>:&nbsp;</b></span>that worked, thank you. Have a great day!</div><!--end:1709733966821--><><!--begin:1709734015940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709734015_co>:&nbsp;</b></span>You as well!</div><!--end:1709734015940--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to set up training for a new employee and the password reset isn\'t working for me.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt: doing well, thanks\r\nTiffany: I will get you an email sent in one moment\r\nMatt: thank you\r\nTiffany: The email has been sent please let me know if you receive it.  It is coming from our NetSuite system\r\nMatt: got it\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nMatt: i think that&#39;s it. I appreciate it!\r\nTiffany: Of course you are most welcome!\r\nMatt: that worked, thank you. Have a great day!\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33438064827', 1709742146, 1709742742, 2, 23, 33, 13, 0, 0, 0, 0, 3261, 0, 0, 0, 0, 'Bernedette Andersen', 'bandersen@awdrew.com', '173.54.229.244', 'c202a0e5410e2ae87473755e366581ed', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AW Drew Environmental-cus-', 'Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709742150011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742149_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bernedette Andersen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709742150011--><><!--begin:1709742161414--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742160_cv>:&nbsp;</b></span>great</div><!--end:1709742161414--><><!--begin:1709742208553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742208_co>:&nbsp;</b></span>You would register yourself for an account first as the purchaser on our main website <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1709742208553--><><!--begin:1709742226042--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742224_cv>:&nbsp;</b></span>I already have an account</div><!--end:1709742226042--><><!--begin:1709742295825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742295_co>:&nbsp;</b></span>Then after you submit the order you will get a couple emails and need to set up or create your group manager account on our training website (log in info can be the same on both sites).  Once you are logged in as a group manager you can assign the seat to your employee</div><!--end:1709742295825--><><!--begin:1709742310385--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742309_cv>:&nbsp;</b></span>got it. </div><!--end:1709742310385--><><!--begin:1709742314524--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742313_cv>:&nbsp;</b></span>thank you. </div><!--end:1709742314524--><><!--begin:1709742352891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742352_co>:&nbsp;</b></span>You are welcome</div><!--end:1709742352891--><><!--begin:1709742362027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742361_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709742362027--><><!--begin:1709742376544--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709742375_cv>:&nbsp;</b></span>nope... that&#39;s it.  Thank you .</div><!--end:1709742376544--><><!--begin:1709742651697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709742651_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709742651697--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning.  I\'d like to register an employee of mine to take the 40-hr hybrid HAZWOPER class.  Can I register the employee and pay for the class or should they register as a new user?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bernedette Andersen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBernedette Andersen: great\r\nTiffany: You would register yourself for an account first as the purchaser on our main website http://www.csregs.com\r\nBernedette Andersen: I already have an account\r\nTiffany: Then after you submit the order you will get a couple emails and need to set up or create your group manager account on our training website (log in info can be the same on both sites).  Once you are logged in as a group manager you can assign the seat to your employee\r\nBernedette Andersen: got it. \r\nBernedette Andersen: thank you. \r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nBernedette Andersen: nope... that&#39;s it.  Thank you .\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334382728BN', 1709744215, 1709744495, 2, 23, 22, 2, 0, 0, 1, 0, 2473, 0, 0, 0, 0, 'Nicholas Schleigh', 'nschleigh@gmail.com', '73.32.45.202', '60e1d9beeeeb1ccb52a18bdb3caedd83', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Vertex GPR-cus-', 'How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709744217802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Schleigh</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709744217802--><><!--begin:1709744226505--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744225_cv>:&nbsp;</b></span>good</div><!--end:1709744226505--><><!--begin:1709744278611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744278_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1709744278611--><><!--begin:1709744315462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744315_co>:&nbsp;</b></span>You can reach out to a prior supervisor, HR </div><!--end:1709744315462--><><!--begin:1709744328195--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744327_cv>:&nbsp;</b></span>ok</div><!--end:1709744328195--><><!--begin:1709744336215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744336_co>:&nbsp;</b></span>HR manager or EHS manager</div><!--end:1709744336215--><><!--begin:1709744477459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744477_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709744477459--><><!--begin:1709744490477--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Schleigh<timestamp_1709744489_cv>:&nbsp;</b></span>no</div><!--end:1709744490477--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How do I get a new certification certificate for the 40hr HAZWOPER if I was sponsored by an old company that I no longer have contact with?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nicholas Schleigh!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNicholas Schleigh: good\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: You can reach out to a prior supervisor, HR \r\nNicholas Schleigh: ok\r\nTiffany: HR manager or EHS manager\r\nTiffany: Is there anything else I can assist you with today?\r\nNicholas Schleigh: no\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334382821GT', 1709744314, 1709744700, 2, 23, 28, 6, 0, 0, 5, 1, 3887, 547, 0, 0, 0, 'Bernedette Andersen', 'bandersen@awdrew.com', '173.54.229.244', 'c202a0e5410e2ae87473755e366581ed', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AW Drew Environmental-cus-', 'How do I invite a user to participate in a class that I purchased?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I invite a user to participate in a class that I purchased?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709744344046--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744343_cv>:&nbsp;</b></span>Hi Tiffany!  I&quot;m lost already, lol</div><!--end:1709744344046--><><!--begin:1709744385402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744385_co>:&nbsp;</b></span>You should have received another email from our training site to log in and assign the course</div><!--end:1709744385402--><><!--begin:1709744425275--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744424_cv>:&nbsp;</b></span>yes, but its not accepting my password again</div><!--end:1709744425275--><><!--begin:1709744447787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744447_co>:&nbsp;</b></span>What password do you want on this account?</div><!--end:1709744447787--><><!--begin:1709744477697--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744476_cv>:&nbsp;</b></span>email: <a href=\'mailto:bandersen@awdrew.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bandersen@awdrew.com</a><br><br>password:  Pocono991!</div><!--end:1709744477697--><><!--begin:1709744516730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744516_co>:&nbsp;</b></span>Please try logging on again now</div><!--end:1709744516730--><><!--begin:1709744539547--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744538_cv>:&nbsp;</b></span>that worked</div><!--end:1709744539547--><><!--begin:1709744565386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744565_co>:&nbsp;</b></span>Great!</div><!--end:1709744565386--><><!--begin:1709744586306--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744585_cv>:&nbsp;</b></span>ok... i got it.  I&#39;m sending an invite by email </div><!--end:1709744586306--><><!--begin:1709744594050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744593_co>:&nbsp;</b></span>Prefect!</div><!--end:1709744594050--><><!--begin:1709744604368--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744603_cv>:&nbsp;</b></span>Thank you! </div><!--end:1709744604368--><><!--begin:1709744609522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744609_co>:&nbsp;</b></span>Perect! Is there anything else I can assist you with today?</div><!--end:1709744609522--><><!--begin:1709744613564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744613_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709744613564--><><!--begin:1709744623140--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744622_cv>:&nbsp;</b></span>I think that&#39;s it</div><!--end:1709744623140--><><!--begin:1709744637194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744637_co>:&nbsp;</b></span>Great news!</div><!--end:1709744637194--><><!--begin:1709744655116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709744654_co>:&nbsp;</b></span>Again if you need anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709744655116--><><!--begin:1709744670639--><div class=\'cv\'><span class=\'notranslate\'><b>Bernedette Andersen<timestamp_1709744669_cv>:&nbsp;</b></span>thanks... the same to you</div><!--end:1709744670639--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I invite a user to participate in a class that I purchased?\r\nTiffany has joined the chat.\r\nBernedette Andersen: Hi Tiffany!  I&quot;m lost already, lol\r\nTiffany: You should have received another email from our training site to log in and assign the course\r\nBernedette Andersen: yes, but its not accepting my password again\r\nTiffany: What password do you want on this account?\r\nBernedette Andersen: email: mailto:bandersen@awdrew.compassword:  Pocono991!\r\nTiffany: Please try logging on again now\r\nBernedette Andersen: that worked\r\nTiffany: Great!\r\nBernedette Andersen: ok... i got it.  I&#39;m sending an invite by email \r\nTiffany: Prefect!\r\nBernedette Andersen: Thank you! \r\nTiffany: Perect! Is there anything else I can assist you with today?\r\nTiffany: You are welcome!\r\nBernedette Andersen: I think that&#39;s it\r\nTiffany: Great news!\r\nTiffany: Again if you need anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nBernedette Andersen: thanks... the same to you\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('334386137GA', 1709747624, 1709748498, 2, 23, 22, 5, 0, 0, 5, 1, 5992, 0, 0, 0, 0, 'Ryan', 'rmickelson@haleyaldrich.com', '108.7.220.30', 'c11355636a3636600b12960fb9c1f8e6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Haley & Aldrich-cus-', 'I am wondering why I can not log into my account into my account from the website, but I can from the Admin portal. Do they require different logins?', '<div class=\'ca\'><div class=\'info_box\'><i>I am wondering why I can not log into my account into my account from the website, but I can from the Admin portal. Do they require different logins?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709747627013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747626_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709747627013--><><!--begin:1709747640296--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747636_cv>:&nbsp;</b></span>I am well How are you?</div><!--end:1709747640296--><><!--begin:1709747679493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747679_co>:&nbsp;</b></span>Good thank you</div><!--end:1709747679493--><><!--begin:1709747744953--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747741_cv>:&nbsp;</b></span>Can you assist me with my issue?</div><!--end:1709747744953--><><!--begin:1709747779157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747779_co>:&nbsp;</b></span>Yes</div><!--end:1709747779157--><><!--begin:1709747794589--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747791_cv>:&nbsp;</b></span>Thank you!</div><!--end:1709747794589--><><!--begin:1709747809533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747809_co>:&nbsp;</b></span>They are two seperate accounts but I wil get you an email now with finish setting up the purchasing account </div><!--end:1709747809533--><><!--begin:1709747838794--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747835_cv>:&nbsp;</b></span>Thank you. Will the information still be transfered to the admin account as well after I purchase the course?</div><!--end:1709747838794--><><!--begin:1709747866677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747866_co>:&nbsp;</b></span>That account will remain the same.  </div><!--end:1709747866677--><><!--begin:1709747903045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747902_co>:&nbsp;</b></span>With the new account it is where you purchase training and then once purchased you will log into the group manager log in to assign the seats same as before</div><!--end:1709747903045--><><!--begin:1709747931443--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747928_cv>:&nbsp;</b></span>Perfect that makes sense. Thank you</div><!--end:1709747931443--><><!--begin:1709747934941--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747934_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709747934941--><><!--begin:1709747947429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709747947_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709747947429--><><!--begin:1709747970142--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709747966_cv>:&nbsp;</b></span>No, I just need to create the account correct?</div><!--end:1709747970142--><><!--begin:1709748031541--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748031_co>:&nbsp;</b></span>Yes you should have received an email to set up a password to finish setting it up</div><!--end:1709748031541--><><!--begin:1709748077137--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748073_cv>:&nbsp;</b></span>I have not received an email yet.</div><!--end:1709748077137--><><!--begin:1709748110245--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748110_co>:&nbsp;</b></span>Did you check your junk folder?</div><!--end:1709748110245--><><!--begin:1709748160570--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748157_cv>:&nbsp;</b></span>Yes and I did not receive anything.</div><!--end:1709748160570--><><!--begin:1709748174221--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748170_cv>:&nbsp;</b></span>just to confirm you sent it to <a href=\'mailto:rmickelson@haleyaldrich.com\' target=\'_blank\' rel=\'noopener noreferrer\'>rmickelson@haleyaldrich.com</a></div><!--end:1709748174221--><><!--begin:1709748184677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748184_co>:&nbsp;</b></span>Yes</div><!--end:1709748184677--><><!--begin:1709748220093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748219_co>:&nbsp;</b></span>If you want to create a new account I can link it to the exsiting one</div><!--end:1709748220093--><><!--begin:1709748233533--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748230_cv>:&nbsp;</b></span>I just received it. It just came through</div><!--end:1709748233533--><><!--begin:1709748237917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748237_co>:&nbsp;</b></span>Great!</div><!--end:1709748237917--><><!--begin:1709748269213--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748265_cv>:&nbsp;</b></span>Thank you very much for your help!</div><!--end:1709748269213--><><!--begin:1709748276966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748276_co>:&nbsp;</b></span>Of course you are most welcome!</div><!--end:1709748276966--><><!--begin:1709748474453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709748474_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709748474453--><><!--begin:1709748495927--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748492_cv>:&nbsp;</b></span>No that is all.</div><!--end:1709748495927--><><!--begin:1709748500274--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1709748496_cv>:&nbsp;</b></span>Thank you for your help!</div><!--end:1709748500274--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am wondering why I can not log into my account into my account from the website, but I can from the Admin portal. Do they require different logins?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan: I am well How are you?\r\nTiffany: Good thank you\r\nRyan: Can you assist me with my issue?\r\nTiffany: Yes\r\nRyan: Thank you!\r\nTiffany: They are two seperate accounts but I wil get you an email now with finish setting up the purchasing account \r\nRyan: Thank you. Will the information still be transfered to the admin account as well after I purchase the course?\r\nTiffany: That account will remain the same.  \r\nTiffany: With the new account it is where you purchase training and then once purchased you will log into the group manager log in to assign the seats same as before\r\nRyan: Perfect that makes sense. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRyan: No, I just need to create the account correct?\r\nTiffany: Yes you should have received an email to set up a password to finish setting it up\r\nRyan: I have not received an email yet.\r\nTiffany: Did you check your junk folder?\r\nRyan: Yes and I did not receive anything.\r\nRyan: just to confirm you sent it to mailto:rmickelson@haleyaldrich.com\r\nTiffany: Yes\r\nTiffany: If you want to create a new account I can link it to the exsiting one\r\nRyan: I just received it. It just came through\r\nTiffany: Great!\r\nRyan: Thank you very much for your help!\r\nTiffany: Of course you are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRyan: No that is all.\r\nRyan: Thank you for your help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33439520049', 1709756671, 1709757491, 1, 23, 6, 2, 0, 0, 0, 0, 5541, 0, 0, 0, 0, 'Hannah Rigoni', 'hannah.rigoni@aptim.com', '204.148.224.234', '79e28f5834db08e56d1938d301d30207', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Aptim-cus-Online Course-_-HAZWOPER 40-hour standard version-cus-', 'Hello,\r\nI am working through the fire protection 1 module and I cannot move past the pre-assessment quiz. I took the quiz and it will not go to the next topic when i hit next. I\'ve tried refreshing the browser. Closing and reopening the browser, and replaying the module introduction.\r\n\r\nThanks,', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nI am working through the fire protection 1 module and I cannot move past the pre-assessment quiz. I took the quiz and it will not go to the next topic when i hit next. I\'ve tried refreshing the browser. Closing and reopening the browser, and replaying the module introduction.\r\n\r\nThanks,</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709756673460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709756673_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hannah Rigoni</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709756673460--><><!--begin:1709756688707--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah Rigoni<timestamp_1709756688_cv>:&nbsp;</b></span>I&#39;m great and you?</div><!--end:1709756688707--><><!--begin:1709756712022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709756711_co>:&nbsp;</b></span>I am good thanks</div><!--end:1709756712022--><><!--begin:1709756719159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709756719_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1709756719159--><><!--begin:1709756786021--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah Rigoni<timestamp_1709756785_cv>:&nbsp;</b></span>Sounds good.</div><!--end:1709756786021--><><!--begin:1709756865057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709756864_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1709756865057--><><!--begin:1709757061771--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah Rigoni<timestamp_1709757061_cv>:&nbsp;</b></span>I have met the time requirements to move forward to the fire protection 1 module. I can start it. I just cannot get past the pre-assessment page. The next button won&#39;t advance anything. Once I click through with my answer and it pops up with the window that says correct and incorrect, I hit continue, and then I can&#39;t click next.</div><!--end:1709757061771--><><!--begin:1709757175988--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709757175_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1709757175988--><><!--begin:1709757221965--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah Rigoni<timestamp_1709757221_cv>:&nbsp;</b></span>Nope!</div><!--end:1709757221965--><><!--begin:1709757264669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709757264_co>:&nbsp;</b></span>You can refresh your page and you will see that module as passed</div><!--end:1709757264669--><><!--begin:1709757324734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709757324_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709757324734--><><!--begin:1709757487031--><div class=\'cv\'><span class=\'notranslate\'><b>Hannah Rigoni<timestamp_1709757486_cv>:&nbsp;</b></span>Thank you.</div><!--end:1709757487031--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello,\r\nI am working through the fire protection 1 module and I cannot move past the pre-assessment quiz. I took the quiz and it will not go to the next topic when i hit next. I\'ve tried refreshing the browser. Closing and reopening the browser, and replaying the module introduction.\r\n\r\nThanks,\r\nTiffany has joined the chat.\r\nTiffany: Hi, Hannah Rigoni!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHannah Rigoni: I&#39;m great and you?\r\nTiffany: I am good thanks\r\nTiffany: One moment while I look you up\r\nHannah Rigoni: Sounds good.\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nHannah Rigoni: I have met the time requirements to move forward to the fire protection 1 module. I can start it. I just cannot get past the pre-assessment page. The next button won&#39;t advance anything. Once I click through with my answer and it pops up with the window that says correct and incorrect, I hit continue, and then I can&#39;t click next.\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nHannah Rigoni: Nope!\r\nTiffany: You can refresh your page and you will see that module as passed\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nHannah Rigoni: Thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334461382WN', 1709822871, 1709826002, 2, 23, 24, 5, 0, 0, 0, 0, 10853, 0, 0, 0, 0, 'Ray', 'rvillano@fsmgroup.us', '65.124.216.22', '5dbbc5feb9dc8c228f8e8abc6824feaf', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-FSM-cus-', 'Good morning. After completing the on line 40 hour course, where are the hands on training classes offered?', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning. After completing the on line 40 hour course, where are the hands on training classes offered?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709822874200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822874_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ray</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709822874200--><><!--begin:1709822909613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822909_co>:&nbsp;</b></span>I will send you an email with a link to view the schedule</div><!--end:1709822909613--><><!--begin:1709822909669--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709822910_cv>:&nbsp;</b></span>Good morning. After completing the on line 40 hour course, where are the hands on training classes offered?</div><!--end:1709822909669--><><!--begin:1709822918973--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709822919_cv>:&nbsp;</b></span>Thank you</div><!--end:1709822918973--><><!--begin:1709822929821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822929_co>:&nbsp;</b></span>We currently hold the hands-on dress-out classes the same time as our 8-Hour HAZWOPER Refresher classes</div><!--end:1709822929821--><><!--begin:1709822941061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822940_co>:&nbsp;</b></span>Do not use the link to register</div><!--end:1709822941061--><><!--begin:1709822974588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822974_co>:&nbsp;</b></span>Only use it as a reference for when the hands-on classes are scheduled</div><!--end:1709822974588--><><!--begin:1709822978973--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709822979_cv>:&nbsp;</b></span>Not going to register yet, I just need to know where the hands on classes are located</div><!--end:1709822978973--><><!--begin:1709822997088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709822996_co>:&nbsp;</b></span>Got it!</div><!--end:1709822997088--><><!--begin:1709823006701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823006_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709823006701--><><!--begin:1709823096146--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823096_cv>:&nbsp;</b></span>Are there 40 hour classes in good places like the Bahamas or someplace similar??</div><!--end:1709823096146--><><!--begin:1709823114574--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823115_cv>:&nbsp;</b></span>Vegas, San Diego? </div><!--end:1709823114574--><><!--begin:1709823132632--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823133_cv>:&nbsp;</b></span>Some place worth spending a week in training?</div><!--end:1709823132632--><><!--begin:1709823156526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823156_co>:&nbsp;</b></span>We do not have a Bahamas location but we do have a Las Vegas location and various California locations as well.  </div><!--end:1709823156526--><><!--begin:1709823206488--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823207_cv>:&nbsp;</b></span>Is there a list to look at?</div><!--end:1709823206488--><><!--begin:1709823270006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823269_co>:&nbsp;</b></span>To view our 40-Hour schedule please go to our website here: <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1709823270006--><><!--begin:1709823313091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823312_co>:&nbsp;</b></span>You have to select the seminar training course options</div><!--end:1709823313091--><><!--begin:1709823342923--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823343_cv>:&nbsp;</b></span>I am on the web page, where do i find a list of the places the courses are offered?</div><!--end:1709823342923--><><!--begin:1709823379216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823379_co>:&nbsp;</b></span>You have to select the 40-Hour HAZWOPER course </div><!--end:1709823379216--><><!--begin:1709823437006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823436_co>:&nbsp;</b></span>Then choose the trainnig preference as one of the seminar options.  We have the California dates listed seperatly as CAL-OSHA.</div><!--end:1709823437006--><><!--begin:1709823649656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823649_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709823649656--><><!--begin:1709823704241--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823704_cv>:&nbsp;</b></span>Yes, I am looking for the 8 hour training locations</div><!--end:1709823704241--><><!--begin:1709823737061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823736_co>:&nbsp;</b></span>You can click this link to bring you to the 8-Hour page: <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1709823737061--><><!--begin:1709823827503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709823827_co>:&nbsp;</b></span>You would follow the same steps except select the 8-Hour HAZWOPER Refresher course,  then choose one of the seminar options as the trainnig preference. We have the California dates listed seperatly as CAL-OSHA.</div><!--end:1709823827503--><><!--begin:1709823936162--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709823936_cv>:&nbsp;</b></span>but to confirm we would need to do the 8hr refresher (8) of the 40 hrs in person?</div><!--end:1709823936162--><><!--begin:1709824085914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824085_co>:&nbsp;</b></span>If you complete the online 40-Hour Standard course then you will only attend an 8-Hour class day for the dress-out portion which is currently scheduled for the last day of the 40-Hour HAZWOPER in person classes.</div><!--end:1709824085914--><><!--begin:1709824153975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824153_co>:&nbsp;</b></span>Dress-out hands-on days are also currently scheduled the same day as the 8-Hour HAZWOPER Refresher classes as well.</div><!--end:1709824153975--><><!--begin:1709824184769--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709824185_cv>:&nbsp;</b></span>great thank you for confirming. So when signing up for the 40hr online, will it then take you to where you sign up for the in person portion with your options of loactions to take it</div><!--end:1709824184769--><><!--begin:1709824185926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824185_co>:&nbsp;</b></span>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.</div><!--end:1709824185926--><><!--begin:1709824216742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824216_co>:&nbsp;</b></span>You will need to complete the online portion before you are able to register for the hands-on class</div><!--end:1709824216742--><><!--begin:1709824253835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824253_co>:&nbsp;</b></span>To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.<br>Confirmation of Hands-On training is based on sufficient enrollment. Accordingly, we cannot guarantee every class &quot;scheduled&quot; will be confirmed. To minimize wait times, classes are offered in more than 50 U.S. cities.</div><!--end:1709824253835--><><!--begin:1709824554284--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709824554_cv>:&nbsp;</b></span>okay, thank you for all of the information. It looks like we need to register online for the 40hr pass that and then after passing the online portion and then come back and schedule the in person 8hr to take place within 90 days</div><!--end:1709824554284--><><!--begin:1709824635031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824634_co>:&nbsp;</b></span>Yes that is correct.</div><!--end:1709824635031--><><!--begin:1709824665686--><div class=\'cv\'><span class=\'notranslate\'><b>Ray<timestamp_1709824666_cv>:&nbsp;</b></span>thank you for confirming </div><!--end:1709824665686--><><!--begin:1709824741984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824741_co>:&nbsp;</b></span>We do have two online 40-Hour courses though.  The standard version includes the hands-on dress-out class and the hybrid version does not</div><!--end:1709824741984--><><!--begin:1709824809825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709824809_co>:&nbsp;</b></span>Just want you to be aware so you register for the one you are interested in.  </div><!--end:1709824809825--><><!--begin:1709825172397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709825172_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1709825172397--><><!--begin:1709825665807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709825665_co>:&nbsp;</b></span>If you think of anything else or have any other questions, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1709825665807--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning. After completing the on line 40 hour course, where are the hands on training classes offered?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ray!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will send you an email with a link to view the schedule\r\nRay: Good morning. After completing the on line 40 hour course, where are the hands on training classes offered?\r\nRay: Thank you\r\nTiffany: We currently hold the hands-on dress-out classes the same time as our 8-Hour HAZWOPER Refresher classes\r\nTiffany: Do not use the link to register\r\nTiffany: Only use it as a reference for when the hands-on classes are scheduled\r\nRay: Not going to register yet, I just need to know where the hands on classes are located\r\nTiffany: Got it!\r\nTiffany: Is there anything else I can assist you with today?\r\nRay: Are there 40 hour classes in good places like the Bahamas or someplace similar??\r\nRay: Vegas, San Diego? \r\nRay: Some place worth spending a week in training?\r\nTiffany: We do not have a Bahamas location but we do have a Las Vegas location and various California locations as well.  \r\nRay: Is there a list to look at?\r\nTiffany: To view our 40-Hour schedule please go to our website here: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: You have to select the seminar training course options\r\nRay: I am on the web page, where do i find a list of the places the courses are offered?\r\nTiffany: You have to select the 40-Hour HAZWOPER course \r\nTiffany: Then choose the trainnig preference as one of the seminar options.  We have the California dates listed seperatly as CAL-OSHA.\r\nTiffany: Is there anything else I can assist you with today?\r\nRay: Yes, I am looking for the 8 hour training locations\r\nTiffany: You can click this link to bring you to the 8-Hour page: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: You would follow the same steps except select the 8-Hour HAZWOPER Refresher course,  then choose one of the seminar options as the trainnig preference. We have the California dates listed seperatly as CAL-OSHA.\r\nRay: but to confirm we would need to do the 8hr refresher (8) of the 40 hrs in person?\r\nTiffany: If you complete the online 40-Hour Standard course then you will only attend an 8-Hour class day for the dress-out portion which is currently scheduled for the last day of the 40-Hour HAZWOPER in person classes.\r\nTiffany: Dress-out hands-on days are also currently scheduled the same day as the 8-Hour HAZWOPER Refresher classes as well.\r\nRay: great thank you for confirming. So when signing up for the 40hr online, will it then take you to where you sign up for the in person portion with your options of loactions to take it\r\nTiffany: Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.\r\nTiffany: You will need to complete the online portion before you are able to register for the hands-on class\r\nTiffany: To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.Confirmation of Hands-On training is based on sufficient enrollment. Accordingly, we cannot guarantee every class &quot;scheduled&quot; will be confirmed. To minimize wait times, classes are offered in more than 50 U.S. cities.\r\nRay: okay, thank you for all of the information. It looks like we need to register online for the 40hr pass that and then after passing the online portion and then come back and schedule the in person 8hr to take place within 90 days\r\nTiffany: Yes that is correct.\r\nRay: thank you for confirming \r\nTiffany: We do have two online 40-Hour courses though.  The standard version includes the hands-on dress-out class and the hybrid version does not\r\nTiffany: Just want you to be aware so you register for the one you are interested in.  \r\nTiffany: Do you have any other questions?\r\nTiffany: If you think of anything else or have any other questions, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334484017QN', 1709845511, 1709845781, 2, 23, 29, 6, 0, 0, 5, 0, 3876, 0, 0, 0, 0, 'Teodor', 'tgrujoski@stantinc.com', '184.17.130.210', 'ad4158e76a75dd72172e625833aa945b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Stant-cus-', 'We paid for the certification but still didn\'t receive the invitation.', '<div class=\'ca\'><div class=\'info_box\'><i>We paid for the certification but still didn\'t receive the invitation.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709845515895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845515_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teodor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709845515895--><><!--begin:1709845525895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845525_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1709845525895--><><!--begin:1709845530242--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845530_cv>:&nbsp;</b></span>not bad, thank you</div><!--end:1709845530242--><><!--begin:1709845532821--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845532_cv>:&nbsp;</b></span>yes</div><!--end:1709845532821--><><!--begin:1709845539543--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845539_cv>:&nbsp;</b></span>Online Purchase SO12722</div><!--end:1709845539543--><><!--begin:1709845583046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845582_co>:&nbsp;</b></span>I have resent the course email to you</div><!--end:1709845583046--><><!--begin:1709845595254--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845595_cv>:&nbsp;</b></span>thank you</div><!--end:1709845595254--><><!--begin:1709845604961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845604_co>:&nbsp;</b></span>Did you get hte email?Will you be the student?</div><!--end:1709845604961--><><!--begin:1709845625519--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845625_cv>:&nbsp;</b></span>yes and yes</div><!--end:1709845625519--><><!--begin:1709845635727--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845635_co>:&nbsp;</b></span>Great!</div><!--end:1709845635727--><><!--begin:1709845658367--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845658_cv>:&nbsp;</b></span>OK, I think I should be able to register now.</div><!--end:1709845658367--><><!--begin:1709845677991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845677_co>:&nbsp;</b></span>Great!</div><!--end:1709845677991--><><!--begin:1709845686431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845686_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1709845686431--><><!--begin:1709845714127--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845714_cv>:&nbsp;</b></span>I believe I&#39;m all set.</div><!--end:1709845714127--><><!--begin:1709845717368--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845717_cv>:&nbsp;</b></span>thank you</div><!--end:1709845717368--><><!--begin:1709845724071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845723_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709845724071--><><!--begin:1709845735944--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845736_cv>:&nbsp;</b></span>have a great rest of the day</div><!--end:1709845735944--><><!--begin:1709845747911--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845747_co>:&nbsp;</b></span>You as well!<br></div><!--end:1709845747911--><><!--begin:1709845764154--><div class=\'cv\'><span class=\'notranslate\'><b>Teodor<timestamp_1709845764_cv>:&nbsp;</b></span>thanks, bye now</div><!--end:1709845764154--><><!--begin:1709845776777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709845776_co>:&nbsp;</b></span>Good bye!</div><!--end:1709845776777--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We paid for the certification but still didn\'t receive the invitation.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Teodor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number?\r\nTeodor: not bad, thank you\r\nTeodor: yes\r\nTeodor: Online Purchase SO12722\r\nTiffany: I have resent the course email to you\r\nTeodor: thank you\r\nTiffany: Did you get hte email?Will you be the student?\r\nTeodor: yes and yes\r\nTiffany: Great!\r\nTeodor: OK, I think I should be able to register now.\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with?\r\nTeodor: I believe I&#39;m all set.\r\nTeodor: thank you\r\nTiffany: You are welcome!\r\nTeodor: have a great rest of the day\r\nTiffany: You as well!\r\nTeodor: thanks, bye now\r\nTiffany: Good bye!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('334556606WG', 1709918084, 1709918219, 2, 23, 13, 10, 0, 0, 0, 0, 1859, 0, 0, 0, 0, 'Wendy Johnson', 'w.johnson@nelsonjameson.com', '65.73.230.242', '82af9f32d279aa16866dde940ca85a48', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Nelson Jameson Inc -cus-', 'I just registered one of my people for the Hazwoper 40 hour is Pittsburgh in May. What is the site address? I need to make hotel reservations for him. Thx ', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered one of my people for the Hazwoper 40 hour is Pittsburgh in May. What is the site address? I need to make hotel reservations for him. Thx </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709918088344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918088_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wendy Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709918088344--><><!--begin:1709918102256--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Johnson<timestamp_1709918102_cv>:&nbsp;</b></span>Very good thank you for asking</div><!--end:1709918102256--><><!--begin:1709918174325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918174_co>:&nbsp;</b></span>I just sent out the class details email.  Do you receive it? The address is included in it.</div><!--end:1709918174325--><><!--begin:1709918192274--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Johnson<timestamp_1709918192_cv>:&nbsp;</b></span>I see the email that was sent now. Thank you </div><!--end:1709918192274--><><!--begin:1709918208140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918208_co>:&nbsp;</b></span>You are welcome!</div><!--end:1709918208140--><><!--begin:1709918216957--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Johnson<timestamp_1709918216_cv>:&nbsp;</b></span>Have a great day!</div><!--end:1709918216957--><><!--begin:1709918218502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918218_co>:&nbsp;</b></span>Is there anything else I can assit you with today?</div><!--end:1709918218502--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just registered one of my people for the Hazwoper 40 hour is Pittsburgh in May. What is the site address? I need to make hotel reservations for him. Thx \r\nTiffany has joined the chat.\r\nTiffany: Hi, Wendy Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWendy Johnson: Very good thank you for asking\r\nTiffany: I just sent out the class details email.  Do you receive it? The address is included in it.\r\nWendy Johnson: I see the email that was sent now. Thank you \r\nTiffany: You are welcome!\r\nWendy Johnson: Have a great day!\r\nTiffany: Is there anything else I can assit you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334557146CW', 1709918617, 1709918949, 2, 23, 6, 3, 0, 0, 0, 0, 3266, 0, 0, 0, 0, 'Mollie Sabo', 'molliesabo@kennedyjenks.com', '73.202.26.120', '11eee446d518574aa0fa6a35d1a18dc0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kennedy Jenks-cus-', 'I need to sign up for my in person 8 hour to complete my 40 hour training. I need to sign up for the Cal-OSHA one if I am in California, correct?', '<div class=\'ca\'><div class=\'info_box\'><i>I need to sign up for my in person 8 hour to complete my 40 hour training. I need to sign up for the Cal-OSHA one if I am in California, correct?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709918619216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918619_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mollie Sabo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709918619216--><><!--begin:1709918642897--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918644_cv>:&nbsp;</b></span>Hi Tiffany, I am doing well thanks for asking!</div><!--end:1709918642897--><><!--begin:1709918653699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918653_co>:&nbsp;</b></span>Yes but you do not place an order through the website</div><!--end:1709918653699--><><!--begin:1709918676873--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918678_cv>:&nbsp;</b></span>How should I go about registering?</div><!--end:1709918676873--><><!--begin:1709918705288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918705_co>:&nbsp;</b></span>To register you just email or call our office so we can register you at $0 as the hands-on class is included with your online course</div><!--end:1709918705288--><><!--begin:1709918726684--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918728_cv>:&nbsp;</b></span>Can you do that for me now?</div><!--end:1709918726684--><><!--begin:1709918750442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918750_co>:&nbsp;</b></span>Yes what date and location do you want to be listed for</div><!--end:1709918750442--><><!--begin:1709918795987--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918797_cv>:&nbsp;</b></span>Can you please register me for the San Jose class on May 3rd</div><!--end:1709918795987--><><!--begin:1709918837810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918837_co>:&nbsp;</b></span>I will get you on that list and send you an email once it is completed</div><!--end:1709918837810--><><!--begin:1709918847441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918847_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1709918847441--><><!--begin:1709918853802--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918855_cv>:&nbsp;</b></span>Great, thank you!</div><!--end:1709918853802--><><!--begin:1709918857218--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918858_cv>:&nbsp;</b></span>Nope that is it!</div><!--end:1709918857218--><><!--begin:1709918885447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709918885_co>:&nbsp;</b></span>Have a great day!</div><!--end:1709918885447--><><!--begin:1709918893146--><div class=\'cv\'><span class=\'notranslate\'><b>Mollie Sabo<timestamp_1709918894_cv>:&nbsp;</b></span>You too!</div><!--end:1709918893146--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to sign up for my in person 8 hour to complete my 40 hour training. I need to sign up for the Cal-OSHA one if I am in California, correct?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mollie Sabo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMollie Sabo: Hi Tiffany, I am doing well thanks for asking!\r\nTiffany: Yes but you do not place an order through the website\r\nMollie Sabo: How should I go about registering?\r\nTiffany: To register you just email or call our office so we can register you at $0 as the hands-on class is included with your online course\r\nMollie Sabo: Can you do that for me now?\r\nTiffany: Yes what date and location do you want to be listed for\r\nMollie Sabo: Can you please register me for the San Jose class on May 3rd\r\nTiffany: I will get you on that list and send you an email once it is completed\r\nTiffany: Is there anything else I can assist you with today?\r\nMollie Sabo: Great, thank you!\r\nMollie Sabo: Nope that is it!\r\nTiffany: Have a great day!\r\nMollie Sabo: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3345582245A', 1709919712, 1709919714, 2, 23, 23, 4, 0, 0, 0, 0, 246, 0, 0, 0, 0, 'David', 'ddufourontheroof9@gmail.com', '174.224.216.13', '178727316ac049a39c863040817517d5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Yes-cus-', 'h2S certification not ye received in mail', '<div class=\'ca\'><div class=\'info_box\'><i>h2S certification not ye received in mail</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'h2S certification not ye received in mail\r\nTiffany has joined the chat.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3345623514Y', 1709923844, 1709924217, 2, 23, 28, 8, 0, 0, 5, 0, 3276, 550, 0, 0, 0, 'Ken', 'kclark@VanirTG.com', '73.37.3.23', '097616eda984c0571bbd3d58ab4c00c4', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-VTG LLC-cus-', 'I purchased Qty 3 training modules.  Sales order SO13007.  I can\'t start them because it still shows \"Pending Approval\".  How long does this take for approval so I can start on the training.  Also, it says that the modules will be \"shipped\" to my business address.  How can I get the links sent to my email instead?', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased Qty 3 training modules.  Sales order SO13007.  I can\'t start them because it still shows \"Pending Approval\".  How long does this take for approval so I can start on the training.  Also, it says that the modules will be \"shipped\" to my business address.  How can I get the links sent to my email instead?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1709923847400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709923847_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ken</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1709923847400--><><!--begin:1709923876043--><div class=\'cv\'><span class=\'notranslate\'><b>Ken<timestamp_1709923877_cv>:&nbsp;</b></span>I&#39;m pretty good.  I just registered and tried to purchase some modules for training.</div><!--end:1709923876043--><><!--begin:1709923910049--><div class=\'cv\'><span class=\'notranslate\'><b>Ken<timestamp_1709923911_cv>:&nbsp;</b></span>Perhaps I did something wrong in the process.</div><!--end:1709923910049--><><!--begin:1709923973934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709923973_co>:&nbsp;</b></span>I see the order but it looks like there was an error with it bring entered into our online training system.  I will work on getting it corrected now. Usually you will have access to the training right away even if the order is pending approval.   </div><!--end:1709923973934--><><!--begin:1709923986279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709923986_co>:&nbsp;</b></span>You should get an email from our system once the error is corrected. </div><!--end:1709923986279--><><!--begin:1709924017729--><div class=\'cv\'><span class=\'notranslate\'><b>Ken<timestamp_1709924018_cv>:&nbsp;</b></span>Perfect.  Thank you very much.  Will I get the training links via email or will something actually be shipped to me?</div><!--end:1709924017729--><><!--begin:1709924049098--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709924048_co>:&nbsp;</b></span>Via email nothing will be shipped since they are all online courses.</div><!--end:1709924049098--><><!--begin:1709924122394--><div class=\'cv\'><span class=\'notranslate\'><b>Ken<timestamp_1709924123_cv>:&nbsp;</b></span>Thank you.  That&#39;s what I thought but was confused with the status.  I have used this system before at a previous job and it was always via email.  I think that is all for now.  Thank you Tiffany!</div><!--end:1709924122394--><><!--begin:1709924157383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709924157_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1709924157383--><><!--begin:1709924164646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1709924164_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1709924164646--><><!--begin:1709924188937--><div class=\'cv\'><span class=\'notranslate\'><b>Ken<timestamp_1709924190_cv>:&nbsp;</b></span>Thank you, No.  Have a great weekend.</div><!--end:1709924188937--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I purchased Qty 3 training modules.  Sales order SO13007.  I can\'t start them because it still shows \"Pending Approval\".  How long does this take for approval so I can start on the training.  Also, it says that the modules will be \"shipped\" to my business address.  How can I get the links sent to my email instead?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ken!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKen: I&#39;m pretty good.  I just registered and tried to purchase some modules for training.\r\nKen: Perhaps I did something wrong in the process.\r\nTiffany: I see the order but it looks like there was an error with it bring entered into our online training system.  I will work on getting it corrected now. Usually you will have access to the training right away even if the order is pending approval.   \r\nTiffany: You should get an email from our system once the error is corrected. \r\nKen: Perfect.  Thank you very much.  Will I get the training links via email or will something actually be shipped to me?\r\nTiffany: Via email nothing will be shipped since they are all online courses.\r\nKen: Thank you.  That&#39;s what I thought but was confused with the status.  I have used this system before at a previous job and it was always via email.  I think that is all for now.  Thank you Tiffany!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assis tyou with today?\r\nKen: Thank you, No.  Have a great weekend.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334806588T3', 1710168074, 1710168718, 2, 23, 21, 2, 0, 0, 0, 0, 1986, 0, 0, 0, 0, 'Lou Greer', 'greer@navarro-inc.com', '65.114.207.18', 'e5761f08ac56f78417d7ec15a5056b0f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Navarro R & E-cus-', 'Did the price for 40-hr HAZWOPER Online course just go up to $975 for one person?  I swear when I first pulled up your site it was $775', '<div class=\'ca\'><div class=\'info_box\'><i>Did the price for 40-hr HAZWOPER Online course just go up to $975 for one person?  I swear when I first pulled up your site it was $775</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710168076585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710168076_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lou Greer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710168076585--><><!--begin:1710168096547--><div class=\'cv\'><span class=\'notranslate\'><b>Lou Greer<timestamp_1710168096_cv>:&nbsp;</b></span>Fine, hope you are too.</div><!--end:1710168096547--><><!--begin:1710168183180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710168183_co>:&nbsp;</b></span>I am good thank you.  We have two online 40-Hour HAZWOPER course option.  The online standard course that includes the hands-on class is $975.  The online hybrid course that does not include the hands-on course is $775.</div><!--end:1710168183180--><><!--begin:1710168407263--><div class=\'cv\'><span class=\'notranslate\'><b>Lou Greer<timestamp_1710168407_cv>:&nbsp;</b></span>OK, thank you. But that&#39;s $300 higher than I paid last summer for the same thing.  Why the big jump in price?</div><!--end:1710168407263--><><!--begin:1710168548705--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710168548_co>:&nbsp;</b></span>This is the first price increase we have had in 5 years.  Our costs have increased overall so management made the increase as of the begining of 2024.  </div><!--end:1710168548705--><><!--begin:1710168712339--><div class=\'cv\'><span class=\'notranslate\'><b>Lou Greer<timestamp_1710168712_cv>:&nbsp;</b></span>My records show increases for the 40-hr course every year.</div><!--end:1710168712339--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Did the price for 40-hr HAZWOPER Online course just go up to $975 for one person?  I swear when I first pulled up your site it was $775\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lou Greer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLou Greer: Fine, hope you are too.\r\nTiffany: I am good thank you.  We have two online 40-Hour HAZWOPER course option.  The online standard course that includes the hands-on class is $975.  The online hybrid course that does not include the hands-on course is $775.\r\nLou Greer: OK, thank you. But that&#39;s $300 higher than I paid last summer for the same thing.  Why the big jump in price?\r\nTiffany: This is the first price increase we have had in 5 years.  Our costs have increased overall so management made the increase as of the begining of 2024.  \r\nLou Greer: My records show increases for the 40-hr course every year.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3348116354C', 1710173122, 1710173723, 2, 23, 22, 5, 0, 0, 5, 0, 4787, 0, 0, 0, 0, 'Amy Holland', 'amy.holland@westonsolutions.com', '162.43.198.100', '9cec99513ccd50ef77cbd95cef6f20ff', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston Solutions-cus-', 'Good Morning - The price for this course says $775 then when I went to start the order process it is showing $868.', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning - The price for this course says $775 then when I went to start the order process it is showing $868.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710173124809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173124_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Holland</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710173124809--><><!--begin:1710173189785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173189_co>:&nbsp;</b></span>When you select the payment option as credit card/paypal the price will change back to $775 the $868 price is the invoice price which is what the default payment option is.  </div><!--end:1710173189785--><><!--begin:1710173313393--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173313_cv>:&nbsp;</b></span>Great. Interesting I chose the cc option and another employee&#39;s cc is showing. </div><!--end:1710173313393--><><!--begin:1710173333431--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173333_cv>:&nbsp;</b></span>I&#39;ve only used my cc with Compliance.</div><!--end:1710173333431--><><!--begin:1710173373702--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173373_co>:&nbsp;</b></span>That is strange</div><!--end:1710173373702--><><!--begin:1710173382278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173382_co>:&nbsp;</b></span>Is it Shelby Emerson?</div><!--end:1710173382278--><><!--begin:1710173391288--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173391_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=VLRmALzptbhY.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/VLRmALzptbhY.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>VLRmALzptbhY.png</a></div> </div><!--end:1710173391288--><><!--begin:1710173436776--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173436_cv>:&nbsp;</b></span>John Sontag&#39;s cc. Did he last register someone?</div><!--end:1710173436776--><><!--begin:1710173437854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173437_co>:&nbsp;</b></span>Thanks for that.  I will look into why this has happened</div><!--end:1710173437854--><><!--begin:1710173453311--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173453_cv>:&nbsp;</b></span>Thanks!</div><!--end:1710173453311--><><!--begin:1710173471488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173471_co>:&nbsp;</b></span>Yes I show he paid for Shelbys dressout class. </div><!--end:1710173471488--><><!--begin:1710173503214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173503_co>:&nbsp;</b></span>I will need to talk with my manager as to why his cc info shows and remained on the account.</div><!--end:1710173503214--><><!--begin:1710173526158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173526_co>:&nbsp;</b></span>Can you please remove the payment info from the account?</div><!--end:1710173526158--><><!--begin:1710173527671--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173527_cv>:&nbsp;</b></span>It does seems strange as I am logging into my account.</div><!--end:1710173527671--><><!--begin:1710173543777--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173543_cv>:&nbsp;</b></span>Yes, I will delete. Ironically he asked me to book the person I am adding today.</div><!--end:1710173543777--><><!--begin:1710173581554--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173581_cv>:&nbsp;</b></span>I tried to remove and it says &quot;an internal error has occurred.&quot;</div><!--end:1710173581554--><><!--begin:1710173610454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173610_co>:&nbsp;</b></span>That is ironic.  Okay thank you.  I will have my team get on this ASAP. </div><!--end:1710173610454--><><!--begin:1710173644422--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173644_cv>:&nbsp;</b></span>Appreciate it. Let me know if there are any concerns. I won&#39;t save my card number to the site.</div><!--end:1710173644422--><><!--begin:1710173659423--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173659_co>:&nbsp;</b></span>Understood!</div><!--end:1710173659423--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Good Morning - The price for this course says $775 then when I went to start the order process it is showing $868.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Holland!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: When you select the payment option as credit card/paypal the price will change back to $775 the $868 price is the invoice price which is what the default payment option is.  \r\nAmy Holland: Great. Interesting I chose the cc option and another employee&#39;s cc is showing. \r\nAmy Holland: I&#39;ve only used my cc with Compliance.\r\nTiffany: That is strange\r\nTiffany: Is it Shelby Emerson?\r\nAmy Holland: VLRmALzptbhY.png \r\nAmy Holland: John Sontag&#39;s cc. Did he last register someone?\r\nTiffany: Thanks for that.  I will look into why this has happened\r\nAmy Holland: Thanks!\r\nTiffany: Yes I show he paid for Shelbys dressout class. \r\nTiffany: I will need to talk with my manager as to why his cc info shows and remained on the account.\r\nTiffany: Can you please remove the payment info from the account?\r\nAmy Holland: It does seems strange as I am logging into my account.\r\nAmy Holland: Yes, I will delete. Ironically he asked me to book the person I am adding today.\r\nAmy Holland: I tried to remove and it says &quot;an internal error has occurred.&quot;\r\nTiffany: That is ironic.  Okay thank you.  I will have my team get on this ASAP. \r\nAmy Holland: Appreciate it. Let me know if there are any concerns. I won&#39;t save my card number to the site.\r\nTiffany: Understood!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33481170185', 1710173191, 1710173630, 2, 23, 24, 4, 0, 0, 0, 0, 2908, 0, 0, 0, 0, 'Jerry Ngo', 'jhngo@gsi-net.com', '23.124.194.15', '1d054bed9dd1c912c42bc8db421e2dff', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-GSI Environmental-cus-', 'How do i start my course', '<div class=\'ca\'><div class=\'info_box\'><i>How do i start my course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710173195015--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173194_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jerry Ngo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710173195015--><><!--begin:1710173207438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173207_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1710173207438--><><!--begin:1710173217261--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173216_cv>:&nbsp;</b></span>Hi Tiffany, I am having trouble starting my OSHA 8 hr refresher</div><!--end:1710173217261--><><!--begin:1710173227856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173227_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1710173227856--><><!--begin:1710173231802--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173231_cv>:&nbsp;</b></span>(Order SO13031</div><!--end:1710173231802--><><!--begin:1710173269798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173269_co>:&nbsp;</b></span>I have just resent the course invite email to you</div><!--end:1710173269798--><><!--begin:1710173302625--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173302_cv>:&nbsp;</b></span>thank you, let me try </div><!--end:1710173302625--><><!--begin:1710173309690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173309_co>:&nbsp;</b></span>You will need to accept the invite and finish setting up your online training account which is different then the online purchasing account you created you purchase the training.  </div><!--end:1710173309690--><><!--begin:1710173324450--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173324_co>:&nbsp;</b></span>The password created can be the same for both sites if you want</div><!--end:1710173324450--><><!--begin:1710173410156--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173409_cv>:&nbsp;</b></span>thank you it works now</div><!--end:1710173410156--><><!--begin:1710173413279--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173412_cv>:&nbsp;</b></span>i have no more questions</div><!--end:1710173413279--><><!--begin:1710173414842--><div class=\'cv\'><span class=\'notranslate\'><b>Jerry Ngo<timestamp_1710173414_cv>:&nbsp;</b></span>have a good day</div><!--end:1710173414842--><><!--begin:1710173447256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173447_co>:&nbsp;</b></span>You as well!</div><!--end:1710173447256--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do i start my course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jerry Ngo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number?\r\nJerry Ngo: Hi Tiffany, I am having trouble starting my OSHA 8 hr refresher\r\nTiffany: Do you have an order number?\r\nJerry Ngo: (Order SO13031\r\nTiffany: I have just resent the course invite email to you\r\nJerry Ngo: thank you, let me try \r\nTiffany: You will need to accept the invite and finish setting up your online training account which is different then the online purchasing account you created you purchase the training.  \r\nTiffany: The password created can be the same for both sites if you want\r\nJerry Ngo: thank you it works now\r\nJerry Ngo: i have no more questions\r\nJerry Ngo: have a good day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33481238528', 1710173878, 1710175412, 2, 23, 28, 7, 0, 0, 5, 1, 5194, 0, 0, 0, 0, 'Amy Holland', 'amy.holland@westonsolutions.com', '162.43.198.100', '9cec99513ccd50ef77cbd95cef6f20ff', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Weston-cus-', 'It now is telling me my card is fraudulent.\r\n\r\n\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>It now is telling me my card is fraudulent.\r\n\r\n\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710173882174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173882_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Holland</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710173882174--><><!--begin:1710173899403--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173899_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=V2hMeu28UnT6.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/V2hMeu28UnT6.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>V2hMeu28UnT6.png</a></div> </div><!--end:1710173899403--><><!--begin:1710173901435--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710173901_cv>:&nbsp;</b></span>Tiffany - it is now saying my cc is fraudulent.</div><!--end:1710173901435--><><!--begin:1710173972240--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710173972_co>:&nbsp;</b></span>Thanks again for the snip</div><!--end:1710173972240--><><!--begin:1710174011737--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174011_cv>:&nbsp;</b></span>No problem. </div><!--end:1710174011737--><><!--begin:1710174021851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174021_co>:&nbsp;</b></span>I will have my team look into this as well.  </div><!--end:1710174021851--><><!--begin:1710174043138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174042_co>:&nbsp;</b></span>Do you know if maybe the bank/credit card company flagged this charge?</div><!--end:1710174043138--><><!--begin:1710174046451--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174046_cv>:&nbsp;</b></span>I will wait to hear from you. I know they want her to get started.</div><!--end:1710174046451--><><!--begin:1710174058705--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174058_cv>:&nbsp;</b></span>I will contact my accounts payable team now.</div><!--end:1710174058705--><><!--begin:1710174142202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174142_co>:&nbsp;</b></span>Great that way we can make sure where this error occured.  </div><!--end:1710174142202--><><!--begin:1710174443195--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174443_cv>:&nbsp;</b></span>I will email you when I hear back.</div><!--end:1710174443195--><><!--begin:1710174493433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174493_co>:&nbsp;</b></span>Great thank you!  I have submitted all the info to my team so they should be looking into it or getting the right people on the job.</div><!--end:1710174493433--><><!--begin:1710174504058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174503_co>:&nbsp;</b></span>I will also reach out once I hear anything</div><!--end:1710174504058--><><!--begin:1710174511334--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174511_cv>:&nbsp;</b></span>Thank you!</div><!--end:1710174511334--><><!--begin:1710174528881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174528_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710174528881--><><!--begin:1710174538169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174538_co>:&nbsp;</b></span>I am sorry about all these issues</div><!--end:1710174538169--><><!--begin:1710174600650--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174600_cv>:&nbsp;</b></span>That&#39;s okay. It happens. </div><!--end:1710174600650--><><!--begin:1710174785490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710174785_co>:&nbsp;</b></span>Do you want me to try and place the order on my side for you so the student can get started ASAP?</div><!--end:1710174785490--><><!--begin:1710174943120--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174943_cv>:&nbsp;</b></span>Let me see what AP says about my card in case there is an issue with it. </div><!--end:1710174943120--><><!--begin:1710174975013--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710174975_cv>:&nbsp;</b></span>If everything is okay on my end, then that would work well.</div><!--end:1710174975013--><><!--begin:1710175023916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175023_co>:&nbsp;</b></span>Great!  I will watch for your email and we can go from there.  Is there anything else I can assist you with at this time?</div><!--end:1710175023916--><><!--begin:1710175393521--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Holland<timestamp_1710175393_cv>:&nbsp;</b></span>Not right now. Thanks.</div><!--end:1710175393521--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'It now is telling me my card is fraudulent.\r\n\r\n\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Holland!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Holland: V2hMeu28UnT6.png \r\nAmy Holland: Tiffany - it is now saying my cc is fraudulent.\r\nTiffany: Thanks again for the snip\r\nAmy Holland: No problem. \r\nTiffany: I will have my team look into this as well.  \r\nTiffany: Do you know if maybe the bank/credit card company flagged this charge?\r\nAmy Holland: I will wait to hear from you. I know they want her to get started.\r\nAmy Holland: I will contact my accounts payable team now.\r\nTiffany: Great that way we can make sure where this error occured.  \r\nAmy Holland: I will email you when I hear back.\r\nTiffany: Great thank you!  I have submitted all the info to my team so they should be looking into it or getting the right people on the job.\r\nTiffany: I will also reach out once I hear anything\r\nAmy Holland: Thank you!\r\nTiffany: You are welcome!\r\nTiffany: I am sorry about all these issues\r\nAmy Holland: That&#39;s okay. It happens. \r\nTiffany: Do you want me to try and place the order on my side for you so the student can get started ASAP?\r\nAmy Holland: Let me see what AP says about my card in case there is an issue with it. \r\nAmy Holland: If everything is okay on my end, then that would work well.\r\nTiffany: Great!  I will watch for your email and we can go from there.  Is there anything else I can assist you with at this time?\r\nAmy Holland: Not right now. Thanks.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334814162BY', 1710175652, 1710176364, 2, 23, 25, 7, 0, 0, 5, 0, 5928, 553, 0, 0, 0, 'Ken Clark', 'kclark@vanirtg.com', '73.37.3.23', 'bf86a895798be2a9b711869055b15d4d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-VTG LLC-cus-', 'Why is my training status still Pending Approval?', '<div class=\'ca\'><div class=\'info_box\'><i>Why is my training status still Pending Approval?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710175655511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175655_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ken Clark</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710175655511--><><!--begin:1710175697924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175697_co>:&nbsp;</b></span>One moment while I look at your order</div><!--end:1710175697924--><><!--begin:1710175716472--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710175720_cv>:&nbsp;</b></span>I am doing well, thank you Tiffany.  I chatted with you last week about my new registration and the fact that I can&#39;t access the modules because my status is pending approval. That is still the case.</div><!--end:1710175716472--><><!--begin:1710175802933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175802_co>:&nbsp;</b></span>Aww yes I remember I have have been working on your order and my team had an issue importing it into our online system.  </div><!--end:1710175802933--><><!--begin:1710175841768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175841_co>:&nbsp;</b></span>I have corrected the error and ask my team to resumbit the order</div><!--end:1710175841768--><><!--begin:1710175869905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175869_co>:&nbsp;</b></span>So it should be imported today sometime</div><!--end:1710175869905--><><!--begin:1710175902835--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710175907_cv>:&nbsp;</b></span>Thank you.  Last week when we chatted, I attempted to send the chat record to my work email.  That didn&#39;t work either.  Is there a reason for that ?  Is my email possibly entered incorrectly?</div><!--end:1710175902835--><><!--begin:1710175911670--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710175916_cv>:&nbsp;</b></span><a href=\'mailto:kclark@vanirtg.com\' target=\'_blank\' rel=\'noopener noreferrer\'>kclark@vanirtg.com</a></div><!--end:1710175911670--><><!--begin:1710175976759--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710175976_co>:&nbsp;</b></span>That is what I show for this chat </div><!--end:1710175976759--><><!--begin:1710176034737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176034_co>:&nbsp;</b></span>I can send you both transcripts if needed to your email.  But they should be send automatically so maybe your work email is blocking the sites email from coming through.  </div><!--end:1710176034737--><><!--begin:1710176074294--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710176078_cv>:&nbsp;</b></span>Okay, that is the correct email then.  I checked the &quot;junk&quot; folder and it isn&#39;t there.</div><!--end:1710176074294--><><!--begin:1710176107480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176107_co>:&nbsp;</b></span>Okay I will email you both transcrpits once we conclude of chat today.  </div><!--end:1710176107480--><><!--begin:1710176128168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176128_co>:&nbsp;</b></span>Once the order issue has been resolved I can email or call you so you know right away.</div><!--end:1710176128168--><><!--begin:1710176134822--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710176139_cv>:&nbsp;</b></span>I just tried sending it to my personal email and it did work.  <a href=\'mailto:fan4de3@comcast.net\' target=\'_blank\' rel=\'noopener noreferrer\'>fan4de3@comcast.net</a></div><!--end:1710176134822--><><!--begin:1710176162384--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176162_co>:&nbsp;</b></span>Okay great news! So it must be a firewall situation.  </div><!--end:1710176162384--><><!--begin:1710176199750--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710176204_cv>:&nbsp;</b></span>The phone listed on my registration is the business office.  My work phone is <a href=\'tel:3604725338\' target=\'_blank\' rel=\'noopener noreferrer\'>360-472-5338</a></div><!--end:1710176199750--><><!--begin:1710176227440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176227_co>:&nbsp;</b></span>Do you want me to send you our previous chat transcript to your personal email address as well?  Thank you for the information</div><!--end:1710176227440--><><!--begin:1710176247110--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710176251_cv>:&nbsp;</b></span>If you could, that would be great.Thank you Tiffany for you assistance and I hope that you have a great day.</div><!--end:1710176247110--><><!--begin:1710176298401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176298_co>:&nbsp;</b></span>Of course! You are most welcome and I apologize again for the error.  We have recently changed systems so we are still working out some bugs.  </div><!--end:1710176298401--><><!--begin:1710176318932--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176318_co>:&nbsp;</b></span>I hope you have a great rest of your day as well!!</div><!--end:1710176318932--><><!--begin:1710176316325--><div class=\'cv\'><span class=\'notranslate\'><b>Ken Clark<timestamp_1710176320_cv>:&nbsp;</b></span>Understood.  Thank you.</div><!--end:1710176316325--><><!--begin:1710176361907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710176361_co>:&nbsp;</b></span>You are welcome! I will reach out once I hear back from my team.  Talk to you soon!</div><!--end:1710176361907--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Why is my training status still Pending Approval?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ken Clark!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look at your order\r\nKen Clark: I am doing well, thank you Tiffany.  I chatted with you last week about my new registration and the fact that I can&#39;t access the modules because my status is pending approval. That is still the case.\r\nTiffany: Aww yes I remember I have have been working on your order and my team had an issue importing it into our online system.  \r\nTiffany: I have corrected the error and ask my team to resumbit the order\r\nTiffany: So it should be imported today sometime\r\nKen Clark: Thank you.  Last week when we chatted, I attempted to send the chat record to my work email.  That didn&#39;t work either.  Is there a reason for that ?  Is my email possibly entered incorrectly?\r\nKen Clark: mailto:kclark@vanirtg.com\r\nTiffany: That is what I show for this chat \r\nTiffany: I can send you both transcripts if needed to your email.  But they should be send automatically so maybe your work email is blocking the sites email from coming through.  \r\nKen Clark: Okay, that is the correct email then.  I checked the &quot;junk&quot; folder and it isn&#39;t there.\r\nTiffany: Okay I will email you both transcrpits once we conclude of chat today.  \r\nTiffany: Once the order issue has been resolved I can email or call you so you know right away.\r\nKen Clark: I just tried sending it to my personal email and it did work.  mailto:fan4de3@comcast.net\r\nTiffany: Okay great news! So it must be a firewall situation.  \r\nKen Clark: The phone listed on my registration is the business office.  My work phone is tel:3604725338\r\nTiffany: Do you want me to send you our previous chat transcript to your personal email address as well?  Thank you for the information\r\nKen Clark: If you could, that would be great.Thank you Tiffany for you assistance and I hope that you have a great day.\r\nTiffany: Of course! You are most welcome and I apologize again for the error.  We have recently changed systems so we are still working out some bugs.  \r\nTiffany: I hope you have a great rest of your day as well!!\r\nKen Clark: Understood.  Thank you.\r\nTiffany: You are welcome! I will reach out once I hear back from my team.  Talk to you soon!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334828664T8', 1710190154, 1710190549, 2, 23, 25, 5, 0, 0, 0, 0, 4882, 0, 0, 0, 0, 'Eric', 'jordannicolecain@gmail.com', '159.238.36.42', '609e5f71a0b0e4bd1e6e0df6296a6357', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-NA-cus-', 'Can anyone take the HAZWOPER 40 class? or do i need to be with an organization already?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Can anyone take the HAZWOPER 40 class? or do i need to be with an organization already?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710190157280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190157_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710190157280--><><!--begin:1710190172153--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190172_cv>:&nbsp;</b></span>Can anyone take the HAZWOPER 40 class? or do i need to be with an organization already?</div><!--end:1710190172153--><><!--begin:1710190173304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190173_co>:&nbsp;</b></span>You can take it as an independent student</div><!--end:1710190173304--><><!--begin:1710190179288--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190179_co>:&nbsp;</b></span>You can take it as an independent student</div><!--end:1710190179288--><><!--begin:1710190216854--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190216_cv>:&nbsp;</b></span>do classes still continue if only one student goes or do you guys need multiple students for the class to continue?</div><!--end:1710190216854--><><!--begin:1710190242361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190242_co>:&nbsp;</b></span>We do need to have enough regsitrations in a seminar class before we can confirm it.</div><!--end:1710190242361--><><!--begin:1710190244889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190244_co>:&nbsp;</b></span>If you want to use the gmail email address I will need to set up your account on my end to start so you have access to purchase the training.</div><!--end:1710190244889--><><!--begin:1710190315006--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190315_cv>:&nbsp;</b></span>is there a way to know if there will be enough students or when would i be notified if there isnt?</div><!--end:1710190315006--><><!--begin:1710190369696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190369_co>:&nbsp;</b></span>What class are you interested in registering for and I can look now</div><!--end:1710190369696--><><!--begin:1710190372179--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190372_cv>:&nbsp;</b></span>Im looking to possibly do the one in Denver on april 16th </div><!--end:1710190372179--><><!--begin:1710190383026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190382_co>:&nbsp;</b></span>Got it</div><!--end:1710190383026--><><!--begin:1710190405649--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190405_co>:&nbsp;</b></span>It is looking good</div><!--end:1710190405649--><><!--begin:1710190420641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190420_co>:&nbsp;</b></span>We very rarely cancel our Denver location</div><!--end:1710190420641--><><!--begin:1710190457817--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190457_cv>:&nbsp;</b></span>ok thank you for the info, thats all i needed</div><!--end:1710190457817--><><!--begin:1710190487291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190487_co>:&nbsp;</b></span>Would you like me to send you an email to set up an account to make your purchase?</div><!--end:1710190487291--><><!--begin:1710190508270--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190508_cv>:&nbsp;</b></span>no need to i will get it when im ready to register</div><!--end:1710190508270--><><!--begin:1710190519209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190519_co>:&nbsp;</b></span>Understood.</div><!--end:1710190519209--><><!--begin:1710190527998--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1710190528_cv>:&nbsp;</b></span>thank you have a great day </div><!--end:1710190527998--><><!--begin:1710190528379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190528_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710190528379--><><!--begin:1710190534018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710190533_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710190534018--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can anyone take the HAZWOPER 40 class? or do i need to be with an organization already?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric: Can anyone take the HAZWOPER 40 class? or do i need to be with an organization already?\r\nTiffany: You can take it as an independent student\r\nTiffany: You can take it as an independent student\r\nEric: do classes still continue if only one student goes or do you guys need multiple students for the class to continue?\r\nTiffany: We do need to have enough regsitrations in a seminar class before we can confirm it.\r\nTiffany: If you want to use the gmail email address I will need to set up your account on my end to start so you have access to purchase the training.\r\nEric: is there a way to know if there will be enough students or when would i be notified if there isnt?\r\nTiffany: What class are you interested in registering for and I can look now\r\nEric: Im looking to possibly do the one in Denver on april 16th \r\nTiffany: Got it\r\nTiffany: It is looking good\r\nTiffany: We very rarely cancel our Denver location\r\nEric: ok thank you for the info, thats all i needed\r\nTiffany: Would you like me to send you an email to set up an account to make your purchase?\r\nEric: no need to i will get it when im ready to register\r\nTiffany: Understood.\r\nEric: thank you have a great day \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33489627799', 1710257767, 1710258271, 2, 23, 25, 2, 0, 0, 0, 1, 1205, 0, 0, 0, 0, 'Paula Camacho', 'paula.camacho@ckssolution.com', '47.146.199.13', '4b4f4e1c1b4e6679e2296c80ac95a44f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-CKS-cus-', 'does the DOT HAZMAT Transportation & Security Awareness certificate expire?', '<div class=\'ca\'><div class=\'info_box\'><i>does the DOT HAZMAT Transportation & Security Awareness certificate expire?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710257769838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710257769_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula Camacho</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710257769838--><><!--begin:1710257815791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710257815_co>:&nbsp;</b></span>The DOT HAZMAT certification needs to be recertified every 3 years.  </div><!--end:1710257815791--><><!--begin:1710257977995--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710257977_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710257977995--><><!--begin:1710258267504--><div class=\'cv\'><span class=\'notranslate\'><b>Paula Camacho<timestamp_1710258267_cv>:&nbsp;</b></span>thank you, have a good day</div><!--end:1710258267504--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'does the DOT HAZMAT Transportation & Security Awareness certificate expire?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula Camacho!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The DOT HAZMAT certification needs to be recertified every 3 years.  \r\nTiffany: Is there anything else I can assist you with today?\r\nPaula Camacho: thank you, have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('334904678WR', 1710266167, 1710266400, 2, 23, 24, 3, 0, 0, 4, 0, 2538, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a6231bc490ccada8ea12111e28be3cbc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-RWA-cus-', 'Hi,  can you tell me what the class hours for the 24-hr hazwoper class in March at Windsor Locks, CT are?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,  can you tell me what the class hours for the 24-hr hazwoper class in March at Windsor Locks, CT are?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710266168915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266168_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710266168915--><><!--begin:1710266184337--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710266184_cv>:&nbsp;</b></span>Good thanks.</div><!--end:1710266184337--><><!--begin:1710266234014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266233_co>:&nbsp;</b></span>Tuesday and Wednesday are 10 hour days 8-6 and Thursday is a half day 8- approximately 12 depending on when the student tests out</div><!--end:1710266234014--><><!--begin:1710266269254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266269_co>:&nbsp;</b></span>Thursday is 8am to approximately 12pm depending on when the student tests out</div><!--end:1710266269254--><><!--begin:1710266287279--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710266287_cv>:&nbsp;</b></span>Doesn&#39;t the class start on 3/25?</div><!--end:1710266287279--><><!--begin:1710266303466--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710266303_cv>:&nbsp;</b></span>A Monday?</div><!--end:1710266303466--><><!--begin:1710266340726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266340_co>:&nbsp;</b></span>Oh my mistake you are correct that week is a bit different since Good Friday is on 03/29</div><!--end:1710266340726--><><!--begin:1710266356512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266356_co>:&nbsp;</b></span>So Monday and Tuesday are 10 hour days 8-6 and </div><!--end:1710266356512--><><!--begin:1710266382997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710266382_co>:&nbsp;</b></span>Wednesday will be the last day from 8am to approximately 12pm depending on when the student tests out</div><!--end:1710266382997--><><!--begin:1710266393209--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710266393_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1710266393209--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi,  can you tell me what the class hours for the 24-hr hazwoper class in March at Windsor Locks, CT are?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Good thanks.\r\nTiffany: Tuesday and Wednesday are 10 hour days 8-6 and Thursday is a half day 8- approximately 12 depending on when the student tests out\r\nTiffany: Thursday is 8am to approximately 12pm depending on when the student tests out\r\nAmy Velasquez: Doesn&#39;t the class start on 3/25?\r\nAmy Velasquez: A Monday?\r\nTiffany: Oh my mistake you are correct that week is a bit different since Good Friday is on 03/29\r\nTiffany: So Monday and Tuesday are 10 hour days 8-6 and \r\nTiffany: Wednesday will be the last day from 8am to approximately 12pm depending on when the student tests out\r\nAmy Velasquez: Ok, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('334970470ZH', 1710331951, 1710332279, 1, 23, 15, 6, 0, 0, 5, 0, 2024, 0, 0, 0, 0, 'George Wheeler', 'buddy.wheeler@aclaritywater.com', '73.31.143.78', 'f2e679f49eac905d6c83df69b14a54b2', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Aclarity Water-cus-Online Course-_-Hazwoper 24-cus-', 'I am unable to sign into the course that I purchased.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to sign into the course that I purchased.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710331953071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710331952_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>George Wheeler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710331953071--><><!--begin:1710331989579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710331989_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1710331989579--><><!--begin:1710332041485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710332041_co>:&nbsp;</b></span>The 24-Hour HAZWOPER course?</div><!--end:1710332041485--><><!--begin:1710332054508--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1710332053_cv>:&nbsp;</b></span>Yes</div><!--end:1710332054508--><><!--begin:1710332110949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710332110_co>:&nbsp;</b></span>I resent the course email to you did you receive that?</div><!--end:1710332110949--><><!--begin:1710332139574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710332139_co>:&nbsp;</b></span>Or you can directly log into your account using the below link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1710332139574--><><!--begin:1710332217942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710332217_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710332217942--><><!--begin:1710332275300--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1710332274_cv>:&nbsp;</b></span>No. Thank you very much</div><!--end:1710332275300--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to sign into the course that I purchased.\r\nTiffany has joined the chat.\r\nTiffany: Hi, George Wheeler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment while I look you up please\r\nTiffany: The 24-Hour HAZWOPER course?\r\nGeorge Wheeler: Yes\r\nTiffany: I resent the course email to you did you receive that?\r\nTiffany: Or you can directly log into your account using the below link: https://csregsonline.com/\r\nTiffany: Is there anything else I can assist you with today?\r\nGeorge Wheeler: No. Thank you very much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335063378BQ', 1710424849, 1710425008, 1, 23, 6, 2, 0, 0, 0, 0, 2694, 0, 0, 0, 0, 'Sheryl', 'sbrown@plasticoid.com', '50.249.7.105', '59dc5f916881807a0446d7e377d33842', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-The Plasticoid Company-cus-Online Course-_-DOT Drug & Alcohol-cus-', 'I am trying to order the DOT DOT Drug & Alcohol reasonable suspicion online training.  I can get the class and purchase but, it doesn\'t give me a place for the persons name that is taking the class.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to order the DOT DOT Drug & Alcohol reasonable suspicion online training.  I can get the class and purchase but, it doesn\'t give me a place for the persons name that is taking the class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710424852085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710424851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sheryl</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710424852085--><><!--begin:1710424865611--><div class=\'cv\'><span class=\'notranslate\'><b>Sheryl<timestamp_1710424865_cv>:&nbsp;</b></span>Good. Thank you</div><!--end:1710424865611--><><!--begin:1710424943225--><div class=\'cv\'><span class=\'notranslate\'><b>Sheryl<timestamp_1710424943_cv>:&nbsp;</b></span>I do not want to continue to paying for this class if the person who is taking the class is not listed. Can you help with this&gt;</div><!--end:1710424943225--><><!--begin:1710424945256--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710424945_co>:&nbsp;</b></span>Once the course is purchased you will get an email to set up an account for yourself as a group manager and then will be able to assign the seat to the student</div><!--end:1710424945256--><><!--begin:1710424956926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710424956_co>:&nbsp;</b></span>Once the course is purchased you will get an email to set up an account for yourself as a group manager and then will be able to assign the seat to the student</div><!--end:1710424956926--><><!--begin:1710424963730--><div class=\'cv\'><span class=\'notranslate\'><b>Sheryl<timestamp_1710424963_cv>:&nbsp;</b></span>Great!  Thank you for your help</div><!--end:1710424963730--><><!--begin:1710424970403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710424970_co>:&nbsp;</b></span>Of course!</div><!--end:1710424970403--><><!--begin:1710424980230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710424980_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710424980230--><><!--begin:1710424996993--><div class=\'cv\'><span class=\'notranslate\'><b>Sheryl<timestamp_1710424997_cv>:&nbsp;</b></span>Not at this time. Hope you have a great day.</div><!--end:1710424996993--><><!--begin:1710425004887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710425004_co>:&nbsp;</b></span>You as well!</div><!--end:1710425004887--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to order the DOT DOT Drug & Alcohol reasonable suspicion online training.  I can get the class and purchase but, it doesn\'t give me a place for the persons name that is taking the class.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sheryl!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSheryl: Good. Thank you\r\nSheryl: I do not want to continue to paying for this class if the person who is taking the class is not listed. Can you help with this&gt;\r\nTiffany: Once the course is purchased you will get an email to set up an account for yourself as a group manager and then will be able to assign the seat to the student\r\nTiffany: Once the course is purchased you will get an email to set up an account for yourself as a group manager and then will be able to assign the seat to the student\r\nSheryl: Great!  Thank you for your help\r\nTiffany: Of course!\r\nTiffany: Is there anything else I can assist you with today?\r\nSheryl: Not at this time. Hope you have a great day.\r\nTiffany: You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335066838H5', 1710428328, 1710429784, 2, 23, 23, 4, 0, 0, 0, 0, 3782, 0, 0, 0, 0, 'dale', 'dneidigh@sabic.com', '208.89.225.33', '1baeb011f696bbe57ef821248366c05d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-sabic-cus-', 'where is physical training site?', '<div class=\'ca\'><div class=\'info_box\'><i>where is physical training site?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710428332307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428332_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>dale</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710428332307--><><!--begin:1710428345276--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428345_cv>:&nbsp;</b></span>well, yourself?</div><!--end:1710428345276--><><!--begin:1710428358251--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428358_co>:&nbsp;</b></span>Good thank you</div><!--end:1710428358251--><><!--begin:1710428368224--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428368_co>:&nbsp;</b></span>What location are you looking at?</div><!--end:1710428368224--><><!--begin:1710428399289--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428399_cv>:&nbsp;</b></span>i am in texas.  is this training in CO?</div><!--end:1710428399289--><><!--begin:1710428419784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428419_co>:&nbsp;</b></span>We have several locations across the US.</div><!--end:1710428419784--><><!--begin:1710428421740--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428421_cv>:&nbsp;</b></span>i can travel to CO if need be.</div><!--end:1710428421740--><><!--begin:1710428432386--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428432_cv>:&nbsp;</b></span>one in CO?</div><!--end:1710428432386--><><!--begin:1710428462987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428462_co>:&nbsp;</b></span>Yes we have a location in Denver and Colorado Springs. <br> What training course are you interested in completing?</div><!--end:1710428462987--><><!--begin:1710428492277--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428492_cv>:&nbsp;</b></span>Level 3 emergency response</div><!--end:1710428492277--><><!--begin:1710428544467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428544_co>:&nbsp;</b></span>To view all scheduled dates and locations please see our webpage using the below link: <a href=\'https://www.csregs.com/Emergency-Response-Technician-Training-Level-3\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Emergency-Response-Technician-Training-Level-3</a></div><!--end:1710428544467--><><!--begin:1710428559800--><div class=\'cv\'><span class=\'notranslate\'><b>dale<timestamp_1710428559_cv>:&nbsp;</b></span>ok  thx</div><!--end:1710428559800--><><!--begin:1710428574272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710428574_co>:&nbsp;</b></span>Then select the training preference as Seminar (Instructor-Led)</div><!--end:1710428574272--><><!--begin:1710429027297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429027_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1710429027297--><><!--begin:1710429319289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429319_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710429319289--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'where is physical training site?\r\nTiffany has joined the chat.\r\nTiffany: Hi, dale!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndale: well, yourself?\r\nTiffany: Good thank you\r\nTiffany: What location are you looking at?\r\ndale: i am in texas.  is this training in CO?\r\nTiffany: We have several locations across the US.\r\ndale: i can travel to CO if need be.\r\ndale: one in CO?\r\nTiffany: Yes we have a location in Denver and Colorado Springs.  What training course are you interested in completing?\r\ndale: Level 3 emergency response\r\nTiffany: To view all scheduled dates and locations please see our webpage using the below link: https://www.csregs.com/Emergency-Response-Technician-Training-Level-3\r\ndale: ok  thx\r\nTiffany: Then select the training preference as Seminar (Instructor-Led)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335067523K4', 1710429017, 1710429314, 2, 23, 29, 8, 0, 0, 5, 0, 2662, 0, 0, 0, 0, 'Arthur Henderson', 'awhenderson@usgs.gov', '130.11.34.247', '27b63908504f788f5625f815c595d826', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-United States Geological Survey-cus-', 'May I get an extension on my training?', '<div class=\'ca\'><div class=\'info_box\'><i>May I get an extension on my training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710429019927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429019_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arthur Henderson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710429019927--><><!--begin:1710429050880--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur Henderson<timestamp_1710429050_cv>:&nbsp;</b></span>Hello Tiffany</div><!--end:1710429050880--><><!--begin:1710429065432--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur Henderson<timestamp_1710429065_cv>:&nbsp;</b></span>I&#39;m doing good</div><!--end:1710429065432--><><!--begin:1710429123691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429123_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 04/15/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1710429123691--><><!--begin:1710429191636--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429191_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710429191636--><><!--begin:1710429254239--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur Henderson<timestamp_1710429254_cv>:&nbsp;</b></span>No. That is all I needed and thank you!</div><!--end:1710429254239--><><!--begin:1710429280521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429280_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1710429280521--><><!--begin:1710429300950--><div class=\'cv\'><span class=\'notranslate\'><b>Arthur Henderson<timestamp_1710429300_cv>:&nbsp;</b></span>Have a good day</div><!--end:1710429300950--><><!--begin:1710429307635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710429307_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710429307635--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'May I get an extension on my training?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Arthur Henderson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArthur Henderson: Hello Tiffany\r\nArthur Henderson: I&#39;m doing good\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from your original expiration date. Your new course expiration date is now: 04/15/2024. NOTE: If you are unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nTiffany: Is there anything else I can assist you with today?\r\nArthur Henderson: No. That is all I needed and thank you!\r\nTiffany: You are most welcome!\r\nArthur Henderson: Have a good day\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335071082W7', 1710432570, 1710432741, 2, 23, 23, 3, 0, 0, 0, 0, 1990, 0, 0, 0, 0, 'Jimmy', 'jimmy.yann@sqm.com', '104.177.179.217', '77c67b930c43f0f7406d4f6d5718442f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SQM North America-cus-', 'Hi, we have used your company in the past for Hazmat certification. I beleive we have done in person training and a test at out Atlanta, GA office. We are needing to renew this for several people and have new people certified to book and arrange freight with Hazmat goods. Please reach out to set up. Estimated group size ~25people, Tuesdays are best. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, we have used your company in the past for Hazmat certification. I beleive we have done in person training and a test at out Atlanta, GA office. We are needing to renew this for several people and have new people certified to book and arrange freight with Hazmat goods. Please reach out to set up. Estimated group size ~25people, Tuesdays are best. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710432572194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710432572_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jimmy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710432572194--><><!--begin:1710432661034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710432660_co>:&nbsp;</b></span>I will have an account representative reach out as requested.  </div><!--end:1710432661034--><><!--begin:1710432666773--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1710432664_cv>:&nbsp;</b></span>Good , thanks Tiffany.</div><!--end:1710432666773--><><!--begin:1710432671341--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1710432669_cv>:&nbsp;</b></span>Perfect, thank you</div><!--end:1710432671341--><><!--begin:1710432670583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710432670_co>:&nbsp;</b></span>Is there anything I can do for you today?</div><!--end:1710432670583--><><!--begin:1710432688912--><div class=\'cv\'><span class=\'notranslate\'><b>Jimmy<timestamp_1710432687_cv>:&nbsp;</b></span>That&#39;s it, appreciate the support. </div><!--end:1710432688912--><><!--begin:1710432711099--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710432710_co>:&nbsp;</b></span>Of course! You are most welcome!</div><!--end:1710432711099--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, we have used your company in the past for Hazmat certification. I beleive we have done in person training and a test at out Atlanta, GA office. We are needing to renew this for several people and have new people certified to book and arrange freight with Hazmat goods. Please reach out to set up. Estimated group size ~25people, Tuesdays are best. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jimmy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will have an account representative reach out as requested.  \r\nJimmy: Good , thanks Tiffany.\r\nJimmy: Perfect, thank you\r\nTiffany: Is there anything I can do for you today?\r\nJimmy: That&#39;s it, appreciate the support. \r\nTiffany: Of course! You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3350765135Q', 1710438002, 1710438409, 2, 23, 24, 5, 0, 0, 5, 0, 4398, 0, 0, 0, 0, 'Monica', 'monica.roath@maderacounty.com', '63.192.182.126', '017baa7dbf535c391e7470c7f62e468b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-County of Madera-cus-', 'Requesting more details related to the 40 Hour HAZWOPER Online Standard.  Is there a separate schedule for the 8 Hour Hands-On Training/Dress-Out Exercise?', '<div class=\'ca\'><div class=\'info_box\'><i>Requesting more details related to the 40 Hour HAZWOPER Online Standard.  Is there a separate schedule for the 8 Hour Hands-On Training/Dress-Out Exercise?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710438005079--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438004_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710438005079--><><!--begin:1710438023029--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438023_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m doing well; thanks for asking.</div><!--end:1710438023029--><><!--begin:1710438066750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438066_co>:&nbsp;</b></span>You can use the 8 Hour HAZWOPER Refresher Seminar scheduled listed on the website as a reference for when the hands-on dress-out days are currently scheduled</div><!--end:1710438066750--><><!--begin:1710438070221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438070_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1710438070221--><><!--begin:1710438192617--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438192_cv>:&nbsp;</b></span>Would the CAL-OSHA 8-hour refresher?</div><!--end:1710438192617--><><!--begin:1710438213815--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438213_co>:&nbsp;</b></span>Yes those are the California dates</div><!--end:1710438213815--><><!--begin:1710438218000--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438218_cv>:&nbsp;</b></span>Oops, Would the CAL-OSHA 8-hour be included</div><!--end:1710438218000--><><!--begin:1710438238792--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438238_cv>:&nbsp;</b></span>Gotcha, thank you.  What&#39;s the likelihood of class cancellation? And how much in advance are registrants notified?</div><!--end:1710438238792--><><!--begin:1710438252325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438252_co>:&nbsp;</b></span>Each class varies</div><!--end:1710438252325--><><!--begin:1710438288825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438288_co>:&nbsp;</b></span>Management makes the final class status determinations at the latest for the dress-out classes the Monday the week of the scheduled class</div><!--end:1710438288825--><><!--begin:1710438290232--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438290_cv>:&nbsp;</b></span>And hopefully one more question; Is the price included with the 40 Hour HAZWOPER Online Standard or is the 8-hour Refresher Course an additional fee to account for the onsite training/dress out exercise?</div><!--end:1710438290232--><><!--begin:1710438327006--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438327_cv>:&nbsp;</b></span>$975 that includes the 32 hours of training and 8 hour hands on is how I understand it</div><!--end:1710438327006--><><!--begin:1710438350718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438350_co>:&nbsp;</b></span>The dress-out class is included with the 40-Hour HAZWOPER Standard version but NOT included with the online 40-Hour Hybrid version.</div><!--end:1710438350718--><><!--begin:1710438356533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438356_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1710438356533--><><!--begin:1710438389312--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438389_cv>:&nbsp;</b></span>Great, that answers my question</div><!--end:1710438389312--><><!--begin:1710438395529--><div class=\'cv\'><span class=\'notranslate\'><b>Monica<timestamp_1710438395_cv>:&nbsp;</b></span>Thanks for your help and have a wonderful day</div><!--end:1710438395529--><><!--begin:1710438405030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710438404_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1710438405030--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Requesting more details related to the 40 Hour HAZWOPER Online Standard.  Is there a separate schedule for the 8 Hour Hands-On Training/Dress-Out Exercise?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMonica: Hi Tiffany, I&#39;m doing well; thanks for asking.\r\nTiffany: You can use the 8 Hour HAZWOPER Refresher Seminar scheduled listed on the website as a reference for when the hands-on dress-out days are currently scheduled\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nMonica: Would the CAL-OSHA 8-hour refresher?\r\nTiffany: Yes those are the California dates\r\nMonica: Oops, Would the CAL-OSHA 8-hour be included\r\nMonica: Gotcha, thank you.  What&#39;s the likelihood of class cancellation? And how much in advance are registrants notified?\r\nTiffany: Each class varies\r\nTiffany: Management makes the final class status determinations at the latest for the dress-out classes the Monday the week of the scheduled class\r\nMonica: And hopefully one more question; Is the price included with the 40 Hour HAZWOPER Online Standard or is the 8-hour Refresher Course an additional fee to account for the onsite training/dress out exercise?\r\nMonica: $975 that includes the 32 hours of training and 8 hour hands on is how I understand it\r\nTiffany: The dress-out class is included with the 40-Hour HAZWOPER Standard version but NOT included with the online 40-Hour Hybrid version.\r\nTiffany: Yes that is correct\r\nMonica: Great, that answers my question\r\nMonica: Thanks for your help and have a wonderful day\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335155943G5', 1710517419, 1710517743, 2, 23, 11, 2, 0, 0, 5, 0, 3138, 0, 0, 0, 0, 'Brianna Duggal', 'brianna.duggal@eabminc.com', '162.12.226.196', '82d5070a26bdc6a3ffa93c11b7c9cbdd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-EABM-cus-', 'I can\'t log into my account and I tried to reset my password but I am not receiving the email to reset my password. ', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t log into my account and I tried to reset my password but I am not receiving the email to reset my password. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710517422082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517421_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brianna Duggal</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710517422082--><><!--begin:1710517442364--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1710517442_cv>:&nbsp;</b></span>Hi. I am well</div><!--end:1710517442364--><><!--begin:1710517455289--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1710517455_cv>:&nbsp;</b></span>I need help to enter my account. </div><!--end:1710517455289--><><!--begin:1710517508854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517508_co>:&nbsp;</b></span>Are you trying to log in and purchase training?</div><!--end:1710517508854--><><!--begin:1710517541179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517541_co>:&nbsp;</b></span>Or complete training</div><!--end:1710517541179--><><!--begin:1710517552219--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1710517552_cv>:&nbsp;</b></span>No, I already have completed the training. I am trying to enter to check something. </div><!--end:1710517552219--><><!--begin:1710517562166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517562_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1710517562166--><><!--begin:1710517593361--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1710517593_cv>:&nbsp;</b></span>Thank you!</div><!--end:1710517593361--><><!--begin:1710517615740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517615_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710517615740--><><!--begin:1710517656559--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517656_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1710517656559--><><!--begin:1710517669664--><div class=\'cv\'><span class=\'notranslate\'><b>Brianna Duggal<timestamp_1710517669_cv>:&nbsp;</b></span>That is all!</div><!--end:1710517669664--><><!--begin:1710517677665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710517677_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710517677665--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t log into my account and I tried to reset my password but I am not receiving the email to reset my password. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Brianna Duggal!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrianna Duggal: Hi. I am well\r\nBrianna Duggal: I need help to enter my account. \r\nTiffany: Are you trying to log in and purchase training?\r\nTiffany: Or complete training\r\nBrianna Duggal: No, I already have completed the training. I am trying to enter to check something. \r\nTiffany: https://csregsonline.com/\r\nBrianna Duggal: Thank you!\r\nTiffany: You are welcome!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nBrianna Duggal: That is all!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335158606KT', 1710520081, 1710520151, 2, 23, 10, 6, 0, 0, 0, 0, 1454, 0, 0, 0, 0, 'Justine', 'jhenry@netechnical.com', '64.90.69.170', '45db535e8e26282e1f4d97a7049792f7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Northeast Technical Services-cus-', 'I\'m registering one of my employees for hazwoper training.  I think I used to do that and add the actual attendee after. Is that still the case?  I have an account but don\'t want to accidentally enroll myself in a course.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registering one of my employees for hazwoper training.  I think I used to do that and add the actual attendee after. Is that still the case?  I have an account but don\'t want to accidentally enroll myself in a course.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710520085952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710520085_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Justine</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710520085952--><><!--begin:1710520094224--><div class=\'cv\'><span class=\'notranslate\'><b>Justine<timestamp_1710520094_cv>:&nbsp;</b></span>good</div><!--end:1710520094224--><><!--begin:1710520100526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710520100_co>:&nbsp;</b></span>Yes that is still the case</div><!--end:1710520100526--><><!--begin:1710520116071--><div class=\'cv\'><span class=\'notranslate\'><b>Justine<timestamp_1710520116_cv>:&nbsp;</b></span>Ok good...just didn&#39;t want to make a mistake. haha</div><!--end:1710520116071--><><!--begin:1710520138847--><div class=\'cv\'><span class=\'notranslate\'><b>Justine<timestamp_1710520139_cv>:&nbsp;</b></span>Thank you for your help!</div><!--end:1710520138847--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m registering one of my employees for hazwoper training.  I think I used to do that and add the actual attendee after. Is that still the case?  I have an account but don\'t want to accidentally enroll myself in a course.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Justine!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJustine: good\r\nTiffany: Yes that is still the case\r\nJustine: Ok good...just didn&#39;t want to make a mistake. haha\r\nJustine: Thank you for your help!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335408454X8', 1710769927, 1710770002, 2, 23, 8, 5, 0, 0, 0, 1, 1348, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a6231bc490ccada8ea12111e28be3cbc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-RWA-cus-', 'Hi, Mark Imbriglio and Derval Murphy are currently scheduled for the 3/25 class in Hartford/Windsor Locks. I need to reschedule them to the next class in May.\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, Mark Imbriglio and Derval Murphy are currently scheduled for the 3/25 class in Hartford/Windsor Locks. I need to reschedule them to the next class in May.\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710769930418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710769930_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710769930418--><><!--begin:1710769942549--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710769942_cv>:&nbsp;</b></span>Good thank you</div><!--end:1710769942549--><><!--begin:1710769978205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710769978_co>:&nbsp;</b></span>I will need you to send in your request via email to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1710769978205--><><!--begin:1710770000578--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1710770000_cv>:&nbsp;</b></span>Ok, thank you.</div><!--end:1710770000578--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, Mark Imbriglio and Derval Murphy are currently scheduled for the 3/25 class in Hartford/Windsor Locks. I need to reschedule them to the next class in May.\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Good thank you\r\nTiffany: I will need you to send in your request via email to mailto:customerservice@csregs.com\r\nAmy Velasquez: Ok, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335412225H4', 1710773697, 1710774531, 2, 23, 7, 4, 0, 0, 5, 0, 3754, 0, 0, 0, 0, 'Amber Eide', 'dispatch@valdeslawn.com', '98.61.84.80', '5574d59d1749976fbca98c0f13d61961', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-VT&E Services-cus-', 'Hello, \r\nI received a notification that my access to the Drug and Alcohol Reasonable Suspicion Training for Supervisors is only available until March 30, 2024. It occurred to me that I never received a certificate of completion for my records. Can this be emailed to me or how do I receive it?\r\n\r\nThank You for your assistance. \r\n\r\nAmber', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\nI received a notification that my access to the Drug and Alcohol Reasonable Suspicion Training for Supervisors is only available until March 30, 2024. It occurred to me that I never received a certificate of completion for my records. Can this be emailed to me or how do I receive it?\r\n\r\nThank You for your assistance. \r\n\r\nAmber</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710773700964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773700_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amber Eide</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710773700964--><><!--begin:1710773725640--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Eide<timestamp_1710773725_cv>:&nbsp;</b></span>I am well. Thank you. Please see question above regarding a certificate of course completion.</div><!--end:1710773725640--><><!--begin:1710773792721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773792_co>:&nbsp;</b></span>The course final assessment was never completed</div><!--end:1710773792721--><><!--begin:1710773817643--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773817_co>:&nbsp;</b></span>I see you completed the course lesson module in January but not the final assessment</div><!--end:1710773817643--><><!--begin:1710773826635--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Eide<timestamp_1710773826_cv>:&nbsp;</b></span>How do I go back and access this now?</div><!--end:1710773826635--><><!--begin:1710773838471--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773838_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1710773838471--><><!--begin:1710773856897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773856_co>:&nbsp;</b></span>You have access through 03/29</div><!--end:1710773856897--><><!--begin:1710773898273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710773898_co>:&nbsp;</b></span>You have 3 chances to pass the final assessment with a 70% or better</div><!--end:1710773898273--><><!--begin:1710773978226--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Eide<timestamp_1710773978_cv>:&nbsp;</b></span>Wonderful! I am glad I thought of this. I appreciate the three chances too - it will really test my memory from January. :)</div><!--end:1710773978226--><><!--begin:1710773986584--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Eide<timestamp_1710773986_cv>:&nbsp;</b></span>Thank you for your help!</div><!--end:1710773986584--><><!--begin:1710774005795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710774005_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1710774005795--><><!--begin:1710774145645--><div class=\'cv\'><span class=\'notranslate\'><b>Amber Eide<timestamp_1710774145_cv>:&nbsp;</b></span>I dont think so. Thanks!</div><!--end:1710774145645--><><!--begin:1710774160579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710774160_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710774160579--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, \r\nI received a notification that my access to the Drug and Alcohol Reasonable Suspicion Training for Supervisors is only available until March 30, 2024. It occurred to me that I never received a certificate of completion for my records. Can this be emailed to me or how do I receive it?\r\n\r\nThank You for your assistance. \r\n\r\nAmber\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amber Eide!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmber Eide: I am well. Thank you. Please see question above regarding a certificate of course completion.\r\nTiffany: The course final assessment was never completed\r\nTiffany: I see you completed the course lesson module in January but not the final assessment\r\nAmber Eide: How do I go back and access this now?\r\nTiffany: Log in page: https://csregsonline.com/\r\nTiffany: You have access through 03/29\r\nTiffany: You have 3 chances to pass the final assessment with a 70% or better\r\nAmber Eide: Wonderful! I am glad I thought of this. I appreciate the three chances too - it will really test my memory from January. :)\r\nAmber Eide: Thank you for your help!\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nAmber Eide: I dont think so. Thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335425324ZQ', 1710786798, 1710787802, 2, 23, 9, 5, 0, 0, 0, 0, 2772, 0, 0, 0, 0, 'pris', 'prlopez@metrowaterrecovery.com', '205.153.8.7', 'b8a2431c15048b22e864601a6a62b056', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-mwr-cus-', 'is the Hazwhopper standard course completed once the 28 online modules and 8 hours of hands on training are completed? What is this 3 day field experience component?', '<div class=\'ca\'><div class=\'info_box\'><i>is the Hazwhopper standard course completed once the 28 online modules and 8 hours of hands on training are completed? What is this 3 day field experience component?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710786801052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710786800_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>pris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710786801052--><><!--begin:1710786812760--><div class=\'cv\'><span class=\'notranslate\'><b>pris<timestamp_1710786814_cv>:&nbsp;</b></span>good</div><!--end:1710786812760--><><!--begin:1710786986041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710786985_co>:&nbsp;</b></span>You will receive the 40-Hour HAZWOPER certificate once you complete the 32 hours online, 8-hour dress-out portion, and pass the final exam which is back online.  This should all be completed within 90 days.  The 3 day field experience is similar to &quot;on the job training&quot; but varies for each site you work on. <br>That portion should be done by your employer.</div><!--end:1710786986041--><><!--begin:1710787064230--><div class=\'cv\'><span class=\'notranslate\'><b>pris<timestamp_1710787065_cv>:&nbsp;</b></span>Okay so does my employer have to fil out paperwork and report back to you with the information? or does it ge submitted to OSHA, how does that work?</div><!--end:1710787064230--><><!--begin:1710787228810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710787228_co>:&nbsp;</b></span>Nothing is submitted back to us or OSHA.  Your employer would document the training and keep it on file with all your training records.  Then if OSHA were to visit or request the information it will be readily available.  </div><!--end:1710787228810--><><!--begin:1710787686252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710787686_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1710787686252--><><!--begin:1710787754134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710787754_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710787754134--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'is the Hazwhopper standard course completed once the 28 online modules and 8 hours of hands on training are completed? What is this 3 day field experience component?\r\nTiffany has joined the chat.\r\nTiffany: Hi, pris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\npris: good\r\nTiffany: You will receive the 40-Hour HAZWOPER certificate once you complete the 32 hours online, 8-hour dress-out portion, and pass the final exam which is back online.  This should all be completed within 90 days.  The 3 day field experience is similar to &quot;on the job training&quot; but varies for each site you work on. That portion should be done by your employer.\r\npris: Okay so does my employer have to fil out paperwork and report back to you with the information? or does it ge submitted to OSHA, how does that work?\r\nTiffany: Nothing is submitted back to us or OSHA.  Your employer would document the training and keep it on file with all your training records.  Then if OSHA were to visit or request the information it will be readily available.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('335429262WX', 1710790736, 1710790981, 2, 23, 9, 4, 0, 0, 0, 0, 1792, 0, 0, 0, 0, 'Hunter Kilgore', 'hunterkilgore12@icloud.com', '4.14.196.122', '8baa21548a91d65eab4fbba439e7c62b', 'Select Area of Inquiry:-_-Other-cus-Company-_-Converse Consultants-cus-', 'I need help receiving an email for password reset. I keep using the forgot password option to receive an email but have not received anything.', '<div class=\'ca\'><div class=\'info_box\'><i>I need help receiving an email for password reset. I keep using the forgot password option to receive an email but have not received anything.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710790739394--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710790739_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hunter Kilgore</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710790739394--><><!--begin:1710790845482--><div class=\'cv\'><span class=\'notranslate\'><b>Hunter Kilgore<timestamp_1710790758_cv>:&nbsp;</b></span>I am well thank you.</div><!--end:1710790845482--><><!--begin:1710790793125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710790793_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1710790793125--><><!--begin:1710790935136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710790935_co>:&nbsp;</b></span>I do not see you have an account set up on our new website at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> yet.  This is where you purchase the training.  You would need to create an account there.</div><!--end:1710790935136--><><!--begin:1710790981438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710790981_co>:&nbsp;</b></span>But I do see you have an account set up in the online training site at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a>.  Did you need a password reset there?</div><!--end:1710790981438--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I need help receiving an email for password reset. I keep using the forgot password option to receive an email but have not received anything.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Hunter Kilgore!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHunter Kilgore: I am well thank you.\r\nTiffany: One moment please while I look you up\r\nTiffany: I do not see you have an account set up on our new website at http://www.csregs.com yet.  This is where you purchase the training.  You would need to create an account there.\r\nTiffany: But I do see you have an account set up in the online training site at https://csregsonline.com/.  Did you need a password reset there?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('335494997Y5', 1710856475, 1710856671, 2, 23, 14, 10, 0, 0, 5, 0, 2756, 0, 0, 0, 0, 'Michelle Rudy', 'MRudy@freemancos.com', '50.247.220.233', '4226534a814230c19e2efe4800c9dcaa', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Freeman Companies LLC-cus-', 'Can we still register for the 40 hour Connecticut class beginning March 25?', '<div class=\'ca\'><div class=\'info_box\'><i>Can we still register for the 40 hour Connecticut class beginning March 25?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710856479463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856479_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelle Rudy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710856479463--><><!--begin:1710856491375--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Rudy<timestamp_1710856491_cv>:&nbsp;</b></span>Great, how are you?</div><!--end:1710856491375--><><!--begin:1710856502537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856502_co>:&nbsp;</b></span>GOod thanks</div><!--end:1710856502537--><><!--begin:1710856511041--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856510_co>:&nbsp;</b></span>And yes you can still register</div><!--end:1710856511041--><><!--begin:1710856528615--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856528_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1710856528615--><><!--begin:1710856572851--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Rudy<timestamp_1710856572_cv>:&nbsp;</b></span>OK, thanks. We don&#39;t have a credit card available now, we were looking to register in the afternoon. Can we just copy the link for later?</div><!--end:1710856572851--><><!--begin:1710856614734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856614_co>:&nbsp;</b></span>Yes you can</div><!--end:1710856614734--><><!--begin:1710856633219--><div class=\'cv\'><span class=\'notranslate\'><b>Michelle Rudy<timestamp_1710856633_cv>:&nbsp;</b></span>That&#39;s all we need, thank you!</div><!--end:1710856633219--><><!--begin:1710856660191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856660_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710856660191--><><!--begin:1710856671271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856671_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710856671271--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can we still register for the 40 hour Connecticut class beginning March 25?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelle Rudy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelle Rudy: Great, how are you?\r\nTiffany: GOod thanks\r\nTiffany: And yes you can still register\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nMichelle Rudy: OK, thanks. We don&#39;t have a credit card available now, we were looking to register in the afternoon. Can we just copy the link for later?\r\nTiffany: Yes you can\r\nMichelle Rudy: That&#39;s all we need, thank you!\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335495044YQ', 1710856514, 1710856913, 2, 23, 5, 3, 0, 0, 0, 0, 2671, 0, 0, 0, 0, 'Suzanne ', 'SMANLY@undergroundsvcs.com', '97.139.135.20', 'c23fea6390af1b29511d3e1cf4fa9dc0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Underground Services-cus-', 'I need to get one of my employees signed up for 10 hour Osha training. I will need to pay for it on my end so he can take the training. How do I do this.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to get one of my employees signed up for 10 hour Osha training. I will need to pay for it on my end so he can take the training. How do I do this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710856516119--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856515_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Suzanne </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710856516119--><><!--begin:1710856520129--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne <timestamp_1710856530_cv>:&nbsp;</b></span>I am doing great, and yourself.</div><!--end:1710856520129--><><!--begin:1710856563599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856563_co>:&nbsp;</b></span>You will create yourself an account to purchase the training.</div><!--end:1710856563599--><><!--begin:1710856595031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856594_co>:&nbsp;</b></span>Then once you have gone through the steps and completed the purchase you will get an email to set up your group manager accoutn and assign the course to another person</div><!--end:1710856595031--><><!--begin:1710856644406--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne <timestamp_1710856654_cv>:&nbsp;</b></span>ok.  That sounds simple.  This employee does not have a company email does that matter?</div><!--end:1710856644406--><><!--begin:1710856686102--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856685_co>:&nbsp;</b></span>No he can use a personal email address</div><!--end:1710856686102--><><!--begin:1710856691411--><div class=\'cv\'><span class=\'notranslate\'><b>Suzanne <timestamp_1710856701_cv>:&nbsp;</b></span>Ok.  Thank you. </div><!--end:1710856691411--><><!--begin:1710856724945--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856724_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710856724945--><><!--begin:1710856735527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710856735_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710856735527--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to get one of my employees signed up for 10 hour Osha training. I will need to pay for it on my end so he can take the training. How do I do this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Suzanne !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSuzanne : I am doing great, and yourself.\r\nTiffany: You will create yourself an account to purchase the training.\r\nTiffany: Then once you have gone through the steps and completed the purchase you will get an email to set up your group manager accoutn and assign the course to another person\r\nSuzanne : ok.  That sounds simple.  This employee does not have a company email does that matter?\r\nTiffany: No he can use a personal email address\r\nSuzanne : Ok.  Thank you. \r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33549865378', 1710860141, 1710860540, 2, 23, 23, 2, 0, 0, 0, 0, 2288, 0, 0, 0, 0, 'sandi', 'sfuhrman@tricterrig.net', '73.164.244.243', '00fa8ec6de331509413af5c3e8c5025b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tricter Rig-cus-', 'I have an employee who has a 40hr hazoper cert from 2013 from a previous employer. No additional 8 hour certs. Can he take an 8 hr refresher cert class or does he need to start over?', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee who has a 40hr hazoper cert from 2013 from a previous employer. No additional 8 hour certs. Can he take an 8 hr refresher cert class or does he need to start over?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710860143405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860143_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>sandi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710860143405--><><!--begin:1710860158755--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1710860158_cv>:&nbsp;</b></span>I have an employee who has a 40hr hazoper cert from 2013 from a previous employer. No additional 8 hour certs. Can he take an 8 hr refresher cert class or does he need to start over?</div><!--end:1710860158755--><><!--begin:1710860248038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860247_co>:&nbsp;</b></span>Since it has been almost 10 years I would advise completing the initial training again.  </div><!--end:1710860248038--><><!--begin:1710860269839--><div class=\'cv\'><span class=\'notranslate\'><b>sandi<timestamp_1710860269_cv>:&nbsp;</b></span>ok, thanks</div><!--end:1710860269839--><><!--begin:1710860278930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860278_co>:&nbsp;</b></span>You are welcome</div><!--end:1710860278930--><><!--begin:1710860289694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860289_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710860289694--><><!--begin:1710860537528--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860537_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710860537528--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee who has a 40hr hazoper cert from 2013 from a previous employer. No additional 8 hour certs. Can he take an 8 hr refresher cert class or does he need to start over?\r\nTiffany has joined the chat.\r\nTiffany: Hi, sandi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nsandi: I have an employee who has a 40hr hazoper cert from 2013 from a previous employer. No additional 8 hour certs. Can he take an 8 hr refresher cert class or does he need to start over?\r\nTiffany: Since it has been almost 10 years I would advise completing the initial training again.  \r\nsandi: ok, thanks\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335498693MW', 1710860182, 1710860519, 2, 23, 25, 4, 0, 0, 5, 0, 1979, 0, 0, 0, 0, 'Russell Ogle', 'russellogle12@gmail.com', '173.25.206.42', '2d4de64c0803dd4cada2f4459c59f4da', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Russell Ogle Consulting-cus-', 'I cannot log into my account. I tried resetting my password, but I have not received an email to reset it.', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot log into my account. I tried resetting my password, but I have not received an email to reset it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710860271830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860271_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1710860271830--><><!--begin:1710860343810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860343_co>:&nbsp;</b></span>I just sent you an email to set your password form our NetSuite system</div><!--end:1710860343810--><><!--begin:1710860365992--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710860365_cv>:&nbsp;</b></span>Got it. Let me try it.</div><!--end:1710860365992--><><!--begin:1710860390358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860390_co>:&nbsp;</b></span>Great!</div><!--end:1710860390358--><><!--begin:1710860422327--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710860421_cv>:&nbsp;</b></span>Looks like it might work.</div><!--end:1710860422327--><><!--begin:1710860455017--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710860454_cv>:&nbsp;</b></span>Yes, that worked. Thank you!</div><!--end:1710860455017--><><!--begin:1710860463784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860463_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710860463784--><><!--begin:1710860474200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710860474_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710860474200--><><!--begin:1710860488898--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710860488_cv>:&nbsp;</b></span>No, that was it.</div><!--end:1710860488898--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I cannot log into my account. I tried resetting my password, but I have not received an email to reset it.\r\nTiffany has joined the chat.\r\nTiffany: One moment please while I look you up\r\nTiffany: I just sent you an email to set your password form our NetSuite system\r\nRussell Ogle: Got it. Let me try it.\r\nTiffany: Great!\r\nRussell Ogle: Looks like it might work.\r\nRussell Ogle: Yes, that worked. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRussell Ogle: No, that was it.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3355053722M', 1710866866, 1710866963, 2, 23, 29, 7, 0, 0, 0, 0, 1269, 0, 0, 0, 0, 'Sheila Jones', 'sheila.jones@hrpassociates.com', '45.23.80.89', 'f06948e73f966b6e5884d771bfcf10bd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-HRP-cus-', 'I am logged on, how do i sign up someone else, because I need to pay for this, never saw an option', '<div class=\'ca\'><div class=\'info_box\'><i>I am logged on, how do i sign up someone else, because I need to pay for this, never saw an option</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710866869551--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710866869_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sheila Jones</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710866869551--><><!--begin:1710866913386--><div class=\'cv\'><span class=\'notranslate\'><b>Sheila Jones<timestamp_1710866913_cv>:&nbsp;</b></span>fine thanks</div><!--end:1710866913386--><><!--begin:1710866922340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710866922_co>:&nbsp;</b></span>If you are purchasing and online course you will get an email after the purchase is complete to log in as a group manager to assign the course to the participant</div><!--end:1710866922340--><><!--begin:1710866947156--><div class=\'cv\'><span class=\'notranslate\'><b>Sheila Jones<timestamp_1710866947_cv>:&nbsp;</b></span>great thanks</div><!--end:1710866947156--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am logged on, how do i sign up someone else, because I need to pay for this, never saw an option\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sheila Jones!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSheila Jones: fine thanks\r\nTiffany: If you are purchasing and online course you will get an email after the purchase is complete to log in as a group manager to assign the course to the participant\r\nSheila Jones: great thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335507026XK', 1710868521, 1710869086, 2, 23, 30, 7, 0, 0, 5, 1, 5153, 0, 0, 0, 0, 'Russell Ogle', 'russellogle12@gmail.com', '173.25.206.42', '2d4de64c0803dd4cada2f4459c59f4da', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Russell Ogle Consulting-cus-', 'I have made a purchase for the HAZWOPER 8-hour refresher, PO # S01344. I have been issued an invoice, but cannot figure out how to pay online. I wanted to start the course today.', '<div class=\'ca\'><div class=\'info_box\'><i>I have made a purchase for the HAZWOPER 8-hour refresher, PO # S01344. I have been issued an invoice, but cannot figure out how to pay online. I wanted to start the course today.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710868525057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868524_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Russell Ogle</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710868525057--><><!--begin:1710868546994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868546_co>:&nbsp;</b></span>Are you logged into your account on <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> ?</div><!--end:1710868546994--><><!--begin:1710868558195--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868557_cv>:&nbsp;</b></span>Yes</div><!--end:1710868558195--><><!--begin:1710868593668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868593_co>:&nbsp;</b></span>Are you in the account overview section?</div><!--end:1710868593668--><><!--begin:1710868608587--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868608_cv>:&nbsp;</b></span>Yes</div><!--end:1710868608587--><><!--begin:1710868626226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868626_co>:&nbsp;</b></span>Select the billing tab</div><!--end:1710868626226--><><!--begin:1710868640547--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868640_cv>:&nbsp;</b></span>Got it.</div><!--end:1710868640547--><><!--begin:1710868651085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868650_co>:&nbsp;</b></span>Then the invoices tab</div><!--end:1710868651085--><><!--begin:1710868657435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868657_co>:&nbsp;</b></span>Is the open invoice showing there?</div><!--end:1710868657435--><><!--begin:1710868675873--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868675_cv>:&nbsp;</b></span>No open invoice</div><!--end:1710868675873--><><!--begin:1710868689868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868689_co>:&nbsp;</b></span>One moment please</div><!--end:1710868689868--><><!--begin:1710868848845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868848_co>:&nbsp;</b></span>Please refresh your page and you should see it now</div><!--end:1710868848845--><><!--begin:1710868876788--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868876_cv>:&nbsp;</b></span>I see it.</div><!--end:1710868876788--><><!--begin:1710868920901--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868920_cv>:&nbsp;</b></span>Ok, next screen says I can make a payment. That should work. Thanks</div><!--end:1710868920901--><><!--begin:1710868929958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868929_co>:&nbsp;</b></span>Great!</div><!--end:1710868929958--><><!--begin:1710868941464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710868941_co>:&nbsp;</b></span>I can wait to be sure you have access to the course if you would like</div><!--end:1710868941464--><><!--begin:1710868987931--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710868987_cv>:&nbsp;</b></span>It worked. thanks</div><!--end:1710868987931--><><!--begin:1710869022742--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710869022_co>:&nbsp;</b></span>Wonderful news!</div><!--end:1710869022742--><><!--begin:1710869039703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710869039_co>:&nbsp;</b></span>You can log in to access the course at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1710869039703--><><!--begin:1710869046154--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710869045_cv>:&nbsp;</b></span>Looks like I am all set.</div><!--end:1710869046154--><><!--begin:1710869066565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710869066_co>:&nbsp;</b></span>Great news!</div><!--end:1710869066565--><><!--begin:1710869074373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710869074_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710869074373--><><!--begin:1710869085223--><div class=\'cv\'><span class=\'notranslate\'><b>Russell Ogle<timestamp_1710869084_cv>:&nbsp;</b></span>You too!</div><!--end:1710869085223--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have made a purchase for the HAZWOPER 8-hour refresher, PO # S01344. I have been issued an invoice, but cannot figure out how to pay online. I wanted to start the course today.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Russell Ogle!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Are you logged into your account on http://www.csregs.com ?\r\nRussell Ogle: Yes\r\nTiffany: Are you in the account overview section?\r\nRussell Ogle: Yes\r\nTiffany: Select the billing tab\r\nRussell Ogle: Got it.\r\nTiffany: Then the invoices tab\r\nTiffany: Is the open invoice showing there?\r\nRussell Ogle: No open invoice\r\nTiffany: One moment please\r\nTiffany: Please refresh your page and you should see it now\r\nRussell Ogle: I see it.\r\nRussell Ogle: Ok, next screen says I can make a payment. That should work. Thanks\r\nTiffany: Great!\r\nTiffany: I can wait to be sure you have access to the course if you would like\r\nRussell Ogle: It worked. thanks\r\nTiffany: Wonderful news!\r\nTiffany: You can log in to access the course at https://csregsonline.com/\r\nRussell Ogle: Looks like I am all set.\r\nTiffany: Great news!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nRussell Ogle: You too!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3355141555H', 1710875642, 1710876959, 2, 23, 22, 2, 0, 0, 5, 0, 8125, 0, 0, 0, 0, 'Raymond Holcomb', 'rlholcomb@biofriendly.com', '69.39.38.247', 'd4d1bc56e94c47540b4d2e5249a96dfe', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Biofriendly Corporation-cus-', 'How can I change the shipping address?\r\nThe billing address is different from destination address.', '<div class=\'ca\'><div class=\'info_box\'><i>How can I change the shipping address?\r\nThe billing address is different from destination address.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710875644827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875644_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Raymond Holcomb</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710875644827--><><!--begin:1710875662610--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710875662_cv>:&nbsp;</b></span>Great! How are you?</div><!--end:1710875662610--><><!--begin:1710875685841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875685_co>:&nbsp;</b></span>I am good thanks</div><!--end:1710875685841--><><!--begin:1710875695393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875695_co>:&nbsp;</b></span>One moment and I will pull up your account on my end now</div><!--end:1710875695393--><><!--begin:1710875726632--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875726_co>:&nbsp;</b></span>I show a shipping address of Michael Carroll<br>Biofriendly Corporation<br>2 N. Lake St. 870<br>Pasadena CA 91101</div><!--end:1710875726632--><><!--begin:1710875735765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875735_co>:&nbsp;</b></span>And a billing address of Raymond Holcomb<br>Biofriendly Corporation<br>708 E Houston Street<br>Unit 2 Suite #6<br>Anna TX 75409-7016</div><!--end:1710875735765--><><!--begin:1710875765381--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710875765_cv>:&nbsp;</b></span>I am wanting to order a Hazwoper refresher online but the company is based in Pasadena California and we are in Anna Texas.</div><!--end:1710875765381--><><!--begin:1710875787353--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710875787_cv>:&nbsp;</b></span>How can I reverse that?</div><!--end:1710875787353--><><!--begin:1710875817937--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875817_co>:&nbsp;</b></span>Consider it reversed</div><!--end:1710875817937--><><!--begin:1710875877252--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710875877_cv>:&nbsp;</b></span>Billing should have Michael and shipping to Raymond</div><!--end:1710875877252--><><!--begin:1710875909904--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875909_co>:&nbsp;</b></span>You should be able to see addresses in your account under settings tab in your account overview </div><!--end:1710875909904--><><!--begin:1710875947529--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875947_co>:&nbsp;</b></span>It will say default billing and default shipping under the addresses listed</div><!--end:1710875947529--><><!--begin:1710875970834--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875970_co>:&nbsp;</b></span>I did update it to billing address is now: Michael Carroll<br>Biofriendly Corporation<br>2 N. Lake St. 870<br>Pasadena CA 91101</div><!--end:1710875970834--><><!--begin:1710875981265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710875981_co>:&nbsp;</b></span>and shipping is now: 	Raymond Holcomb<br>Biofriendly Corporation<br>708 E Houston Street<br>Unit 2 Suite #6<br>Anna TX 75409-7016</div><!--end:1710875981265--><><!--begin:1710876047056--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876047_cv>:&nbsp;</b></span>Okay, so if i order this it will be correct now? i ordered it already but when I seen it was incorrect I had to cancel. lol</div><!--end:1710876047056--><><!--begin:1710876089360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876089_co>:&nbsp;</b></span>Yes</div><!--end:1710876089360--><><!--begin:1710876131883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876131_co>:&nbsp;</b></span>I can adjust the order on my side if it comes in also.</div><!--end:1710876131883--><><!--begin:1710876137779--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876138_cv>:&nbsp;</b></span>On my side it is showing Billing address for me in Anna now.</div><!--end:1710876137779--><><!--begin:1710876168220--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876168_cv>:&nbsp;</b></span>Okay! I am going to place my order now</div><!--end:1710876168220--><><!--begin:1710876188865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876188_co>:&nbsp;</b></span>Okay I can watch for it and make sure it it how you want it</div><!--end:1710876188865--><><!--begin:1710876209850--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876210_cv>:&nbsp;</b></span>Its still wrong</div><!--end:1710876209850--><><!--begin:1710876250600--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876250_cv>:&nbsp;</b></span>Bill to and Ship to is backwards.</div><!--end:1710876250600--><><!--begin:1710876289721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876289_co>:&nbsp;</b></span>I have corrected it.  You may need to refresh to see it on your end</div><!--end:1710876289721--><><!--begin:1710876293426--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876293_cv>:&nbsp;</b></span>Let me know if I need to cancel again.</div><!--end:1710876293426--><><!--begin:1710876355557--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876355_cv>:&nbsp;</b></span>The PDF is wrong.</div><!--end:1710876355557--><><!--begin:1710876374228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876374_co>:&nbsp;</b></span>I am not sure what PDF you are looking at</div><!--end:1710876374228--><><!--begin:1710876440726--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876440_cv>:&nbsp;</b></span>The one at the end of the purchase.</div><!--end:1710876440726--><><!--begin:1710876463287--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876463_cv>:&nbsp;</b></span>Is there something to be shipped?</div><!--end:1710876463287--><><!--begin:1710876481230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876481_co>:&nbsp;</b></span>The certificate</div><!--end:1710876481230--><><!--begin:1710876482991--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876483_cv>:&nbsp;</b></span>If not then I can live with that.</div><!--end:1710876482991--><><!--begin:1710876522105--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876522_cv>:&nbsp;</b></span>It needs to be shipped to 708 E. Houston Street Anna,Texas 75409</div><!--end:1710876522105--><><!--begin:1710876560558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876560_co>:&nbsp;</b></span>Yes I understand</div><!--end:1710876560558--><><!--begin:1710876570062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876569_co>:&nbsp;</b></span>I will email you a new updated PDF if needed.</div><!--end:1710876570062--><><!--begin:1710876843057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876842_co>:&nbsp;</b></span>I sent you an email</div><!--end:1710876843057--><><!--begin:1710876873469--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876873_cv>:&nbsp;</b></span>Thank you</div><!--end:1710876873469--><><!--begin:1710876896181--><div class=\'cv\'><span class=\'notranslate\'><b>Raymond Holcomb<timestamp_1710876896_cv>:&nbsp;</b></span>Thanks for your help. Have a great day.</div><!--end:1710876896181--><><!--begin:1710876957385--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710876957_co>:&nbsp;</b></span>Have a great day as well!</div><!--end:1710876957385--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How can I change the shipping address?\r\nThe billing address is different from destination address.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Raymond Holcomb!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRaymond Holcomb: Great! How are you?\r\nTiffany: I am good thanks\r\nTiffany: One moment and I will pull up your account on my end now\r\nTiffany: I show a shipping address of Michael CarrollBiofriendly Corporation2 N. Lake St. 870Pasadena CA 91101\r\nTiffany: And a billing address of Raymond HolcombBiofriendly Corporation708 E Houston StreetUnit 2 Suite #6Anna TX 75409-7016\r\nRaymond Holcomb: I am wanting to order a Hazwoper refresher online but the company is based in Pasadena California and we are in Anna Texas.\r\nRaymond Holcomb: How can I reverse that?\r\nTiffany: Consider it reversed\r\nRaymond Holcomb: Billing should have Michael and shipping to Raymond\r\nTiffany: You should be able to see addresses in your account under settings tab in your account overview \r\nTiffany: It will say default billing and default shipping under the addresses listed\r\nTiffany: I did update it to billing address is now: Michael CarrollBiofriendly Corporation2 N. Lake St. 870Pasadena CA 91101\r\nTiffany: and shipping is now: 	Raymond HolcombBiofriendly Corporation708 E Houston StreetUnit 2 Suite #6Anna TX 75409-7016\r\nRaymond Holcomb: Okay, so if i order this it will be correct now? i ordered it already but when I seen it was incorrect I had to cancel. lol\r\nTiffany: Yes\r\nTiffany: I can adjust the order on my side if it comes in also.\r\nRaymond Holcomb: On my side it is showing Billing address for me in Anna now.\r\nRaymond Holcomb: Okay! I am going to place my order now\r\nTiffany: Okay I can watch for it and make sure it it how you want it\r\nRaymond Holcomb: Its still wrong\r\nRaymond Holcomb: Bill to and Ship to is backwards.\r\nTiffany: I have corrected it.  You may need to refresh to see it on your end\r\nRaymond Holcomb: Let me know if I need to cancel again.\r\nRaymond Holcomb: The PDF is wrong.\r\nTiffany: I am not sure what PDF you are looking at\r\nRaymond Holcomb: The one at the end of the purchase.\r\nRaymond Holcomb: Is there something to be shipped?\r\nTiffany: The certificate\r\nRaymond Holcomb: If not then I can live with that.\r\nRaymond Holcomb: It needs to be shipped to 708 E. Houston Street Anna,Texas 75409\r\nTiffany: Yes I understand\r\nTiffany: I will email you a new updated PDF if needed.\r\nTiffany: I sent you an email\r\nRaymond Holcomb: Thank you\r\nRaymond Holcomb: Thanks for your help. Have a great day.\r\nTiffany: Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335516942JM', 1710878432, 1710880125, 2, 23, 25, 3, 0, 0, 0, 0, 5510, 0, 0, 0, 0, 'Xiao', 'xshi@penumbrainc.com', '207.231.76.4', '5a92fa62fed9171b2195cbb3d754356d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Penumbra-cus-', 'Inquiry of number of registrations for the upcoming training', '<div class=\'ca\'><div class=\'info_box\'><i>Inquiry of number of registrations for the upcoming training</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710878434261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710878434_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Xiao</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710878434261--><><!--begin:1710878459766--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710878459_cv>:&nbsp;</b></span>Hi Tiffany, my training has been cancelled because there is no sufficient registrations</div><!--end:1710878459766--><><!--begin:1710878505451--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710878505_cv>:&nbsp;</b></span>I am wondering if you can check for me to see if we have sufficient registrations for any of the following Hazwoper Cal OSHA training.</div><!--end:1710878505451--><><!--begin:1710878544380--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710878544_cv>:&nbsp;</b></span>I am looking at the MAY 7 SACRAMENTO and June 18 SACRAMENTO</div><!--end:1710878544380--><><!--begin:1710878660239--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710878660_co>:&nbsp;</b></span>Those classes are too far out to know.  All classes start out as pending usually until the week before.  We usually get majority of our registrations within the three weeks before the class start date.</div><!--end:1710878660239--><><!--begin:1710878689182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710878689_co>:&nbsp;</b></span>The May class only has 1 40 HAZ student registered at this time and the June class does not have anyone registered yet</div><!--end:1710878689182--><><!--begin:1710878715336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710878715_co>:&nbsp;</b></span>Are you able to travel to a different location possibly?</div><!--end:1710878715336--><><!--begin:1710879013760--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879013_cv>:&nbsp;</b></span>I see</div><!--end:1710879013760--><><!--begin:1710879025836--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879025_cv>:&nbsp;</b></span>Maybe Oakland</div><!--end:1710879025836--><><!--begin:1710879086191--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879086_co>:&nbsp;</b></span>The April OAK class has a couple people registered right now</div><!--end:1710879086191--><><!--begin:1710879106340--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879106_cv>:&nbsp;</b></span>May I know what is the lowest limit of registration required for a class?</div><!--end:1710879106340--><><!--begin:1710879171231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879171_co>:&nbsp;</b></span>I do not have that information as management makes the class status determinations and every class varies</div><!--end:1710879171231--><><!--begin:1710879236093--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879236_cv>:&nbsp;</b></span>I see.</div><!--end:1710879236093--><><!--begin:1710879269357--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879269_cv>:&nbsp;</b></span>May I know if there is any difference between online training and offline training?</div><!--end:1710879269357--><><!--begin:1710879303814--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879303_cv>:&nbsp;</b></span>For example, will the certificate specify if it is online/offline training?</div><!--end:1710879303814--><><!--begin:1710879328435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879328_co>:&nbsp;</b></span>The certification you receive is the same it does not list online or seminar</div><!--end:1710879328435--><><!--begin:1710879374124--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879374_cv>:&nbsp;</b></span>I see, thanks Tiffany!</div><!--end:1710879374124--><><!--begin:1710879379941--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879379_cv>:&nbsp;</b></span>I will check with my manager</div><!--end:1710879379941--><><!--begin:1710879475838--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879475_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710879475838--><><!--begin:1710879488244--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879488_cv>:&nbsp;</b></span>Nope</div><!--end:1710879488244--><><!--begin:1710879492948--><div class=\'cv\'><span class=\'notranslate\'><b>Xiao<timestamp_1710879492_cv>:&nbsp;</b></span>Thanks!</div><!--end:1710879492948--><><!--begin:1710879501334--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879501_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710879501334--><><!--begin:1710879506623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710879506_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1710879506623--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Inquiry of number of registrations for the upcoming training\r\nTiffany has joined the chat.\r\nTiffany: Hi, Xiao!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nXiao: Hi Tiffany, my training has been cancelled because there is no sufficient registrations\r\nXiao: I am wondering if you can check for me to see if we have sufficient registrations for any of the following Hazwoper Cal OSHA training.\r\nXiao: I am looking at the MAY 7 SACRAMENTO and June 18 SACRAMENTO\r\nTiffany: Those classes are too far out to know.  All classes start out as pending usually until the week before.  We usually get majority of our registrations within the three weeks before the class start date.\r\nTiffany: The May class only has 1 40 HAZ student registered at this time and the June class does not have anyone registered yet\r\nTiffany: Are you able to travel to a different location possibly?\r\nXiao: I see\r\nXiao: Maybe Oakland\r\nTiffany: The April OAK class has a couple people registered right now\r\nXiao: May I know what is the lowest limit of registration required for a class?\r\nTiffany: I do not have that information as management makes the class status determinations and every class varies\r\nXiao: I see.\r\nXiao: May I know if there is any difference between online training and offline training?\r\nXiao: For example, will the certificate specify if it is online/offline training?\r\nTiffany: The certification you receive is the same it does not list online or seminar\r\nXiao: I see, thanks Tiffany!\r\nXiao: I will check with my manager\r\nTiffany: Is there anything else I can assist you with today?\r\nXiao: Nope\r\nXiao: Thanks!\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('335583170MK', 1710944647, 1710945161, 2, 23, 12, 7, 0, 0, 5, 0, 2566, 564, 0, 0, 0, 'Wendy Blanco', 'wblanco@mckinneytexas.org', '50.84.129.124', 'a9405ea8dad1ab6898696b277b22ae8d', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-City of McKinney-cus-', 'I have an account and requested forgot password email.  But i have not received an email.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I have an account and requested forgot password email.  But i have not received an email.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1710944650701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710944650_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wendy Blanco</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1710944650701--><><!--begin:1710944661297--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Blanco<timestamp_1710944661_cv>:&nbsp;</b></span>good</div><!--end:1710944661297--><><!--begin:1710944705914--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710944705_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1710944705914--><><!--begin:1710944793510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710944793_co>:&nbsp;</b></span>I just sent you an email through our NetSuite system to set up your password</div><!--end:1710944793510--><><!--begin:1710944875400--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Blanco<timestamp_1710944875_cv>:&nbsp;</b></span>got it.  thank you.</div><!--end:1710944875400--><><!--begin:1710944885071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710944884_co>:&nbsp;</b></span>You are welcome!</div><!--end:1710944885071--><><!--begin:1710944902662--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710944902_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1710944902662--><><!--begin:1710945002914--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Blanco<timestamp_1710945002_cv>:&nbsp;</b></span>Okay i changed the password.  I&#39;m now going to see if i can log into CS.</div><!--end:1710945002914--><><!--begin:1710945023969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710945023_co>:&nbsp;</b></span>Great!</div><!--end:1710945023969--><><!--begin:1710945057079--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Blanco<timestamp_1710945057_cv>:&nbsp;</b></span>I&#39;m in.  Thank you very much.  Have a wonderful day.<span class=\'emoji_chat\'>&#128578;</span></div><!--end:1710945057079--><><!--begin:1710945078197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1710945078_co>:&nbsp;</b></span>You are welcome and you as well!</div><!--end:1710945078197--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have an account and requested forgot password email.  But i have not received an email.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Wendy Blanco!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWendy Blanco: good\r\nTiffany: One moment while I look you up\r\nTiffany: I just sent you an email through our NetSuite system to set up your password\r\nWendy Blanco: got it.  thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nWendy Blanco: Okay i changed the password.  I&#39;m now going to see if i can log into CS.\r\nTiffany: Great!\r\nWendy Blanco: I&#39;m in.  Thank you very much.  Have a wonderful day.&#128578;\r\nTiffany: You are welcome and you as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3356639845V', 1711025457, 1711025630, 2, 23, 8, 4, 0, 0, 0, 0, 3051, 0, 0, 0, 0, 'Susanna', 'susanna.williams@wolfspeed.com', '8.42.18.10', 'dba6418c3481f528802c8544ab53b026', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Wolfspeed-cus-', 'I have requested the email password reset a few times now and haven\'t received an email. I\'ve checked my junk and spam folders as well.  Can you just reset it for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I have requested the email password reset a few times now and haven\'t received an email. I\'ve checked my junk and spam folders as well.  Can you just reset it for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711025461409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025461_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Susanna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711025461409--><><!--begin:1711025471444--><div class=\'cv\'><span class=\'notranslate\'><b>Susanna<timestamp_1711025470_cv>:&nbsp;</b></span>Good hope you are.</div><!--end:1711025471444--><><!--begin:1711025490928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025490_co>:&nbsp;</b></span>Yes thank you</div><!--end:1711025490928--><><!--begin:1711025497290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025497_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1711025497290--><><!--begin:1711025561003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025560_co>:&nbsp;</b></span>I just sent you an email through our NetSuite system to create your password please let me know if you get it</div><!--end:1711025561003--><><!--begin:1711025572338--><div class=\'cv\'><span class=\'notranslate\'><b>Susanna<timestamp_1711025571_cv>:&nbsp;</b></span>I did.  TY!</div><!--end:1711025572338--><><!--begin:1711025581413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025581_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711025581413--><><!--begin:1711025599958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025599_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711025599958--><><!--begin:1711025609019--><div class=\'cv\'><span class=\'notranslate\'><b>Susanna<timestamp_1711025608_cv>:&nbsp;</b></span>That&#39;s it!</div><!--end:1711025609019--><><!--begin:1711025612417--><div class=\'cv\'><span class=\'notranslate\'><b>Susanna<timestamp_1711025611_cv>:&nbsp;</b></span>Have a great day!</div><!--end:1711025612417--><><!--begin:1711025625832--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711025625_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1711025625832--><><!--begin:1711025630013--><div class=\'cv\'><span class=\'notranslate\'><b>Susanna<timestamp_1711025629_cv>:&nbsp;</b></span>I&#39;m in.  Thanks again.</div><!--end:1711025630013--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have requested the email password reset a few times now and haven\'t received an email. I\'ve checked my junk and spam folders as well.  Can you just reset it for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Susanna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSusanna: Good hope you are.\r\nTiffany: Yes thank you\r\nTiffany: One moment while I look you up please\r\nTiffany: I just sent you an email through our NetSuite system to create your password please let me know if you get it\r\nSusanna: I did.  TY!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nSusanna: That&#39;s it!\r\nSusanna: Have a great day!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nSusanna: I&#39;m in.  Thanks again.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335669390G2', 1711030873, 1711031127, 2, 19, 18, 15, 0, 0, 5, 0, 1046, 0, 0, 0, 0, 'Eric', 'ericb@highlandthreads.com', '12.154.248.98', '6eae9987db863d7a6a4d52e2df9f2f82', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Highland Threads-cus-', 'Is the 40 hour Hazwoper class available in Spanish on-line?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 hour Hazwoper class available in Spanish on-line?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1711030890304--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711030930_co>:&nbsp;</b></span>Good Morning Eric.  Please give me a moment to look that up.</div><!--end:1711030890304--><><!--begin:1711031047630--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1711031087_co>:&nbsp;</b></span>Eric Unfortunately we do not offer the 40 Hour HAZWOPEER course in Spanish.  Sorry!</div><!--end:1711031047630--><><!--begin:1711031109840--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1711031110_cv>:&nbsp;</b></span>Ok, no problem.</div><!--end:1711031109840--><><!--begin:1711031114182--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1711031115_cv>:&nbsp;</b></span>Thank you for your help.</div><!--end:1711031114182--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the 40 hour Hazwoper class available in Spanish on-line?\r\nTracy has joined the chat.\r\nTracy: Good Morning Eric.  Please give me a moment to look that up.\r\nTracy: Eric Unfortunately we do not offer the 40 Hour HAZWOPEER course in Spanish.  Sorry!\r\nEric: Ok, no problem.\r\nEric: Thank you for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335671481W5', 1711032954, 1711035091, 2, 23, 9, 2, 0, 0, 5, 0, 8847, 567, 0, 0, 0, 'Brian Wiedow', 'bwiedow@precollc.com', '64.33.164.219', 'd4f606bb812d99d30ba4092adf0f9062', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Preco, LLC-cus-', 'I tried logging in with my last saved password but have not received an email after clicking on \'forgot password\'', '<div class=\'ca\'><div class=\'info_box\'><i>I tried logging in with my last saved password but have not received an email after clicking on \'forgot password\'</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711032956882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711032956_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brian Wiedow</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711032956882--><><!--begin:1711032973766--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711032973_cv>:&nbsp;</b></span>I am fine.  How are you?</div><!--end:1711032973766--><><!--begin:1711033002272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033002_co>:&nbsp;</b></span>Good thanks</div><!--end:1711033002272--><><!--begin:1711033010171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033010_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1711033010171--><><!--begin:1711033081242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033081_co>:&nbsp;</b></span>Are you trying to purchase training on our main website <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> or log in as a group manager on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711033081242--><><!--begin:1711033201000--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711033201_cv>:&nbsp;</b></span>I don&#39;t recall how we did it last time.  I think we had someone from purchasing (Cathie?) send the PO and I organized the trainees here at Preco.</div><!--end:1711033201000--><><!--begin:1711033250013--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033249_co>:&nbsp;</b></span>Yes Cathie and Lorene placed the last orders </div><!--end:1711033250013--><><!--begin:1711033254351--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711033254_cv>:&nbsp;</b></span>Maybe the <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a> site would work.  I was at <a href=\'http://csreg.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csreg.com</a>.</div><!--end:1711033254351--><><!--begin:1711033282562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033282_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> is the site the employees complete the training on and I do see you have an account there</div><!--end:1711033282562--><><!--begin:1711033302938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033302_co>:&nbsp;</b></span>But you do not have one set up on our main website at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1711033302938--><><!--begin:1711033410919--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711033410_cv>:&nbsp;</b></span>OK. I did log on there.  I do want to set up 2 new employees as the 2 listed as accepted didn&#39;t last more than a couple weeks here before they moved on.  Is there any chance the training paid then can transfer to the new names?</div><!--end:1711033410919--><><!--begin:1711033490579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033490_co>:&nbsp;</b></span>No those courses have expired in 2023 and cannot be reassigned</div><!--end:1711033490579--><><!--begin:1711033609579--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711033609_cv>:&nbsp;</b></span>So POs go to csregs and I manage them at csregsonline?  We have other employees here that completed training in 2021 and I do not see them on <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a></div><!--end:1711033609579--><><!--begin:1711033754973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033754_co>:&nbsp;</b></span>You place orders at <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a> then send the POs into our office at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a>.  Then you assign/manage the courses at <a href=\'https://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711033754973--><><!--begin:1711033767419--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711033767_co>:&nbsp;</b></span>If you provide me names I can look up the other students</div><!--end:1711033767419--><><!--begin:1711033893315--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711033893_cv>:&nbsp;</b></span>Linda Rozell, Kevin Rhone, Kari Hillstead, Derek Nelson</div><!--end:1711033893315--><><!--begin:1711034009433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034009_co>:&nbsp;</b></span>I do show all those students under your company account</div><!--end:1711034009433--><><!--begin:1711034057371--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034057_co>:&nbsp;</b></span>There are two seperate DOT courses listed probably because the orders were placed seperately</div><!--end:1711034057371--><><!--begin:1711034134814--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034134_co>:&nbsp;</b></span>Do you see them now?</div><!--end:1711034134814--><><!--begin:1711034392827--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034392_cv>:&nbsp;</b></span>Yes.  I have not really reviewed what is all on the site.  Is it possible to change our email addresses?</div><!--end:1711034392827--><><!--begin:1711034422681--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034422_co>:&nbsp;</b></span>Yes I can do that</div><!--end:1711034422681--><><!--begin:1711034465290--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034465_cv>:&nbsp;</b></span>Our compan yname changed form Preco, Inc to Preco, LLC and our email addresses followed.  They were @precoinc.com and are now @precollc.com</div><!--end:1711034465290--><><!--begin:1711034499522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034499_co>:&nbsp;</b></span>I will go into every students account and update the email addresses</div><!--end:1711034499522--><><!--begin:1711034584250--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034584_cv>:&nbsp;</b></span>HOld on.  You can delete Nicole McSorely and Johnny Ziemer.  I looked to see if I could but it does not look like it.</div><!--end:1711034584250--><><!--begin:1711034619663--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034619_cv>:&nbsp;</b></span>Thanks for your help0.  </div><!--end:1711034619663--><><!--begin:1711034662828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034662_co>:&nbsp;</b></span>I will disable their accounts now</div><!--end:1711034662828--><><!--begin:1711034755938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034755_co>:&nbsp;</b></span>All email addresses have been updated</div><!--end:1711034755938--><><!--begin:1711034765490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034765_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1711034765490--><><!--begin:1711034843864--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034843_cv>:&nbsp;</b></span>No, I guess I just have our purchasing group send a PO so we can get new students started?</div><!--end:1711034843864--><><!--begin:1711034893130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034893_co>:&nbsp;</b></span>Do you need a quote? How many DOT online courses do you need?</div><!--end:1711034893130--><><!--begin:1711034900780--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711034900_cv>:&nbsp;</b></span>2 students</div><!--end:1711034900780--><><!--begin:1711035007994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711035007_co>:&nbsp;</b></span>I will send you an email with a quote so you can forward it to your accounting to send me a PO so we can get the order placed for you</div><!--end:1711035007994--><><!--begin:1711035075001--><div class=\'cv\'><span class=\'notranslate\'><b>Brian Wiedow<timestamp_1711035075_cv>:&nbsp;</b></span>Thanks, that&#39;s all I need for now.</div><!--end:1711035075001--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I tried logging in with my last saved password but have not received an email after clicking on \'forgot password\'\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brian Wiedow!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrian Wiedow: I am fine.  How are you?\r\nTiffany: Good thanks\r\nTiffany: One moment while I look you up please\r\nTiffany: Are you trying to purchase training on our main website http://www.csregs.com or log in as a group manager on https://csregsonline.com/\r\nBrian Wiedow: I don&#39;t recall how we did it last time.  I think we had someone from purchasing (Cathie?) send the PO and I organized the trainees here at Preco.\r\nTiffany: Yes Cathie and Lorene placed the last orders \r\nBrian Wiedow: Maybe the http://csregsonline.com site would work.  I was at http://csreg.com.\r\nTiffany: https://csregsonline.com/ is the site the employees complete the training on and I do see you have an account there\r\nTiffany: But you do not have one set up on our main website at http://www.csregs.com\r\nBrian Wiedow: OK. I did log on there.  I do want to set up 2 new employees as the 2 listed as accepted didn&#39;t last more than a couple weeks here before they moved on.  Is there any chance the training paid then can transfer to the new names?\r\nTiffany: No those courses have expired in 2023 and cannot be reassigned\r\nBrian Wiedow: So POs go to csregs and I manage them at csregsonline?  We have other employees here that completed training in 2021 and I do not see them on http://csregsonline.com\r\nTiffany: You place orders at http://www.csregs.com then send the POs into our office at mailto:customerservice@csregs.com.  Then you assign/manage the courses at https://csregsonline.com\r\nTiffany: If you provide me names I can look up the other students\r\nBrian Wiedow: Linda Rozell, Kevin Rhone, Kari Hillstead, Derek Nelson\r\nTiffany: I do show all those students under your company account\r\nTiffany: There are two seperate DOT courses listed probably because the orders were placed seperately\r\nTiffany: Do you see them now?\r\nBrian Wiedow: Yes.  I have not really reviewed what is all on the site.  Is it possible to change our email addresses?\r\nTiffany: Yes I can do that\r\nBrian Wiedow: Our compan yname changed form Preco, Inc to Preco, LLC and our email addresses followed.  They were @precoinc.com and are now @precollc.com\r\nTiffany: I will go into every students account and update the email addresses\r\nBrian Wiedow: HOld on.  You can delete Nicole McSorely and Johnny Ziemer.  I looked to see if I could but it does not look like it.\r\nBrian Wiedow: Thanks for your help0.  \r\nTiffany: I will disable their accounts now\r\nTiffany: All email addresses have been updated\r\nTiffany: Is there anything else I can assis tyou with today?\r\nBrian Wiedow: No, I guess I just have our purchasing group send a PO so we can get new students started?\r\nTiffany: Do you need a quote? How many DOT online courses do you need?\r\nBrian Wiedow: 2 students\r\nTiffany: I will send you an email with a quote so you can forward it to your accounting to send me a PO so we can get the order placed for you\r\nBrian Wiedow: Thanks, that&#39;s all I need for now.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335672517KJ', 1711034011, 1711034418, 2, 23, 29, 10, 0, 0, 5, 0, 5225, 566, 0, 0, 0, 'Timothy Johnson', 'Tim.Johnson@jameshardie.com', '147.185.148.243', '33dec56016bc7d468f53908ac8e4298f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-James Hardie Building Products-cus-', 'Timelines for certificate receipt on HAZWOPER 8', '<div class=\'ca\'><div class=\'info_box\'><i>Timelines for certificate receipt on HAZWOPER 8</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711034028503--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034033_cv>:&nbsp;</b></span>Good morning Tiffany! I hope you&#39;ve been doing well today</div><!--end:1711034028503--><><!--begin:1711034063902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034063_co>:&nbsp;</b></span>Yes thank you</div><!--end:1711034063902--><><!--begin:1711034098886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034098_co>:&nbsp;</b></span>I see you completed your 8 HAZ on 030624</div><!--end:1711034098886--><><!--begin:1711034125235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034125_co>:&nbsp;</b></span>I show there has been a delay but the certificate will be sent to: Timothy Johnson<br>James Hardie Building Products<br>1000 James Hardie Way<br>Pulaski MI 24301</div><!--end:1711034125235--><><!--begin:1711034139088--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034143_cv>:&nbsp;</b></span>Are there updated estimates regarding timelines?</div><!--end:1711034139088--><><!--begin:1711034159295--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034164_cv>:&nbsp;</b></span>It looks like that address is slightly wrong, I may have made a typo!</div><!--end:1711034159295--><><!--begin:1711034165895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034165_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Timothy Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711034165895--><><!--begin:1711034163735--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034168_cv>:&nbsp;</b></span>Pulaski, VA</div><!--end:1711034163735--><><!--begin:1711034179751--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034184_cv>:&nbsp;</b></span>James Hardie Building Products<br>1000 James Hardie Way<br>Pulaski VA24301</div><!--end:1711034179751--><><!--begin:1711034201167--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034205_cv>:&nbsp;</b></span>However, it may be better if that could be forwarded to my home address so that I can make sure I receive it in, is that possible?</div><!--end:1711034201167--><><!--begin:1711034216418--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034216_co>:&nbsp;</b></span>Okay thank you I will update my logistics team about the change since they did print the certificates recently</div><!--end:1711034216418--><><!--begin:1711034251274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034251_co>:&nbsp;</b></span>Per policy we send certificates to the company address</div><!--end:1711034251274--><><!--begin:1711034267227--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034267_co>:&nbsp;</b></span>I can get you a PDF copy this time at no fee due to our delay</div><!--end:1711034267227--><><!--begin:1711034279752--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034284_cv>:&nbsp;</b></span>That would be great in the interim, I have potential audits coming up and need a copy of that cert.</div><!--end:1711034279752--><><!--begin:1711034305590--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034310_cv>:&nbsp;</b></span>I will keep an eye out as well for when that comes through to the plant at 1000 James Hardie Way, Pulaski Virginia 24301</div><!--end:1711034305590--><><!--begin:1711034354434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034354_co>:&nbsp;</b></span>Sounds like a plan!</div><!--end:1711034354434--><><!--begin:1711034363340--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034363_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711034363340--><><!--begin:1711034371972--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034376_cv>:&nbsp;</b></span>I think that will do it, thank-you so much Tiffany</div><!--end:1711034371972--><><!--begin:1711034388469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034388_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711034388469--><><!--begin:1711034408074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711034407_co>:&nbsp;</b></span>If you think of anything else, you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711034408074--><><!--begin:1711034409269--><div class=\'cv\'><span class=\'notranslate\'><b>Timothy Johnson<timestamp_1711034414_cv>:&nbsp;</b></span>Have a lovely day!</div><!--end:1711034409269--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Timelines for certificate receipt on HAZWOPER 8\r\nTiffany has joined the chat.\r\nTimothy Johnson: Good morning Tiffany! I hope you&#39;ve been doing well today\r\nTiffany: Yes thank you\r\nTiffany: I see you completed your 8 HAZ on 030624\r\nTiffany: I show there has been a delay but the certificate will be sent to: Timothy JohnsonJames Hardie Building Products1000 James Hardie WayPulaski MI 24301\r\nTimothy Johnson: Are there updated estimates regarding timelines?\r\nTimothy Johnson: It looks like that address is slightly wrong, I may have made a typo!\r\nTiffany: Hi, Timothy Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTimothy Johnson: Pulaski, VA\r\nTimothy Johnson: James Hardie Building Products1000 James Hardie WayPulaski VA24301\r\nTimothy Johnson: However, it may be better if that could be forwarded to my home address so that I can make sure I receive it in, is that possible?\r\nTiffany: Okay thank you I will update my logistics team about the change since they did print the certificates recently\r\nTiffany: Per policy we send certificates to the company address\r\nTiffany: I can get you a PDF copy this time at no fee due to our delay\r\nTimothy Johnson: That would be great in the interim, I have potential audits coming up and need a copy of that cert.\r\nTimothy Johnson: I will keep an eye out as well for when that comes through to the plant at 1000 James Hardie Way, Pulaski Virginia 24301\r\nTiffany: Sounds like a plan!\r\nTiffany: Is there anything else I can assist you with today?\r\nTimothy Johnson: I think that will do it, thank-you so much Tiffany\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nTimothy Johnson: Have a lovely day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335685172XB', 1711046663, 1711046998, 2, 23, 26, 7, 0, 0, 0, 0, 3426, 0, 0, 0, 0, 'Jacob', 'jacob.macduffie@arcadis.com', '75.68.100.143', '6c907b0d1f4b0b234a32a35bb7c0bd2c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Hello, i am registered for the 40 hour training being held in boston on april 9th. what is the adress of where the training will be held so i can book a hotel in clsoe proximity', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, i am registered for the 40 hour training being held in boston on april 9th. what is the adress of where the training will be held so i can book a hotel in clsoe proximity</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711046667221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046667_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jacob</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711046667221--><><!--begin:1711046683640--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob<timestamp_1711046684_cv>:&nbsp;</b></span>well, how are you?</div><!--end:1711046683640--><><!--begin:1711046725950--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob<timestamp_1711046727_cv>:&nbsp;</b></span> i am registered for the 40 hour training being held in boston on april 9th. what is the adress of where the training will be held so i can book a hotel in clsoe proximity</div><!--end:1711046725950--><><!--begin:1711046728368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046728_co>:&nbsp;</b></span>I am good thank you</div><!--end:1711046728368--><><!--begin:1711046738265--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046738_co>:&nbsp;</b></span>I did send the class deatils back in February</div><!--end:1711046738265--><><!--begin:1711046745873--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046745_co>:&nbsp;</b></span>I will forward them now</div><!--end:1711046745873--><><!--begin:1711046775035--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob<timestamp_1711046776_cv>:&nbsp;</b></span>Thank you. Appologies, I am a new hire and my email has been getting flooded pretty fast. thank you for the help!</div><!--end:1711046775035--><><!--begin:1711046778162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046778_co>:&nbsp;</b></span>Please let me know if you received it</div><!--end:1711046778162--><><!--begin:1711046791263--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob<timestamp_1711046792_cv>:&nbsp;</b></span>I did! Thank you again!</div><!--end:1711046791263--><><!--begin:1711046863249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046863_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711046863249--><><!--begin:1711046871393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046871_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711046871393--><><!--begin:1711046882454--><div class=\'cv\'><span class=\'notranslate\'><b>Jacob<timestamp_1711046883_cv>:&nbsp;</b></span>i should be all set, thank you!</div><!--end:1711046882454--><><!--begin:1711046956372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711046956_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1711046956372--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, i am registered for the 40 hour training being held in boston on april 9th. what is the adress of where the training will be held so i can book a hotel in clsoe proximity\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jacob!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJacob: well, how are you?\r\nJacob:  i am registered for the 40 hour training being held in boston on april 9th. what is the adress of where the training will be held so i can book a hotel in clsoe proximity\r\nTiffany: I am good thank you\r\nTiffany: I did send the class deatils back in February\r\nTiffany: I will forward them now\r\nJacob: Thank you. Appologies, I am a new hire and my email has been getting flooded pretty fast. thank you for the help!\r\nTiffany: Please let me know if you received it\r\nJacob: I did! Thank you again!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJacob: i should be all set, thank you!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335689935Z2', 1711051423, 1711051587, 2, 23, 23, 3, 0, 0, 5, 0, 1935, 0, 0, 0, 0, 'Travis Purser', 'travis.purser@guardiannrg.com', '184.12.0.194', 'be7f84242a2fb045af160d265a75b9e5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Guardian Energy-cus-', 'Hello. I am looking at taking the online version of the 40 Hour HAZWOPER. Are the hands on dates for Minneapolis the same as those listed for the instructor-led classes?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I am looking at taking the online version of the 40 Hour HAZWOPER. Are the hands on dates for Minneapolis the same as those listed for the instructor-led classes?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711051425217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711051425_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Travis Purser</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711051425217--><><!--begin:1711051442540--><div class=\'cv\'><span class=\'notranslate\'><b>Travis Purser<timestamp_1711051442_cv>:&nbsp;</b></span>Hi, Tiffany. I am doing well </div><!--end:1711051442540--><><!--begin:1711051499757--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711051499_co>:&nbsp;</b></span>Yes currently the last day (usually held Fridays) of the instructor-led 40 HAZ in person classes is the same day as when the dress-out classes are scheduled.</div><!--end:1711051499757--><><!--begin:1711051524825--><div class=\'cv\'><span class=\'notranslate\'><b>Travis Purser<timestamp_1711051524_cv>:&nbsp;</b></span>That answers my question. Thank you!</div><!--end:1711051524825--><><!--begin:1711051538732--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711051538_co>:&nbsp;</b></span>You are welcome!</div><!--end:1711051538732--><><!--begin:1711051548686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711051548_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1711051548686--><><!--begin:1711051558319--><div class=\'cv\'><span class=\'notranslate\'><b>Travis Purser<timestamp_1711051558_cv>:&nbsp;</b></span>That is it, thank you!</div><!--end:1711051558319--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello. I am looking at taking the online version of the 40 Hour HAZWOPER. Are the hands on dates for Minneapolis the same as those listed for the instructor-led classes?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Travis Purser!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTravis Purser: Hi, Tiffany. I am doing well \r\nTiffany: Yes currently the last day (usually held Fridays) of the instructor-led 40 HAZ in person classes is the same day as when the dress-out classes are scheduled.\r\nTravis Purser: That answers my question. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTravis Purser: That is it, thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('335692401VQ', 1711053887, 1711054489, 2, 23, 22, 2, 0, 0, 0, 0, 4281, 0, 0, 0, 0, 'Chris Johnson', 'chrisj@nwsllc.us', '97.68.171.50', '4ac858202a6b5142f853ddb4d8365924', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-National Waterproofing Supply-cus-', 'It has been 10 business days since I have passed my exam, and I have yet to receive my certification. Could you please provide me with a tracking number?', '<div class=\'ca\'><div class=\'info_box\'><i>It has been 10 business days since I have passed my exam, and I have yet to receive my certification. Could you please provide me with a tracking number?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711053889318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711053889_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711053889318--><><!--begin:1711053905230--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711053905_cv>:&nbsp;</b></span>I&#39;m doing well, thank you, Tiffany.</div><!--end:1711053905230--><><!--begin:1711053973506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711053973_co>:&nbsp;</b></span>Since we send the certificates via standard US Mail there is no tracking number </div><!--end:1711053973506--><><!--begin:1711054005247--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054005_cv>:&nbsp;</b></span>Can you at least verify my certificates have been shipped?</div><!--end:1711054005247--><><!--begin:1711054012123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054012_co>:&nbsp;</b></span>I show there was a delay in sending your certificate so I can get you a PDF copy at no fee </div><!--end:1711054012123--><><!--begin:1711054026588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054026_co>:&nbsp;</b></span>It will be shipped to:	Christopher Johnson<br>National Waterproofing Supply<br>550 Kane Ct<br>Ste 100<br>Oviedo FL 32765</div><!--end:1711054026588--><><!--begin:1711054062440--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054062_cv>:&nbsp;</b></span>A temporary PDF certificate would be great, thank you. Can you tell me when my card and certificate will ship?</div><!--end:1711054062440--><><!--begin:1711054138933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054138_co>:&nbsp;</b></span>They were printed today so they should be sent out within the next few days.  I cannot confirm 100% when exactly though.</div><!--end:1711054138933--><><!--begin:1711054225812--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054225_cv>:&nbsp;</b></span>Can you please send me an e-mail when everything ships? My boss wants me to have these in my possession as soon as possible, in order to be fully compliant.</div><!--end:1711054225812--><><!--begin:1711054300502--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054300_co>:&nbsp;</b></span>I will send you the PDF right now and will do my best to reach out once I have information that the certificates went out via US Mail.</div><!--end:1711054300502--><><!--begin:1711054357814--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054357_cv>:&nbsp;</b></span>Thank you, Tiffany. I really appreciate it.</div><!--end:1711054357814--><><!--begin:1711054384966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054384_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1711054384966--><><!--begin:1711054391848--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054391_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1711054391848--><><!--begin:1711054409708--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054409_cv>:&nbsp;</b></span>That&#39;s it for today. Thanks again for all your help!</div><!--end:1711054409708--><><!--begin:1711054435566--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054435_co>:&nbsp;</b></span>My pleasure!</div><!--end:1711054435566--><><!--begin:1711054439734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711054439_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1711054439734--><><!--begin:1711054451796--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Johnson<timestamp_1711054451_cv>:&nbsp;</b></span>You as well.</div><!--end:1711054451796--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It has been 10 business days since I have passed my exam, and I have yet to receive my certification. Could you please provide me with a tracking number?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Johnson: I&#39;m doing well, thank you, Tiffany.\r\nTiffany: Since we send the certificates via standard US Mail there is no tracking number \r\nChris Johnson: Can you at least verify my certificates have been shipped?\r\nTiffany: I show there was a delay in sending your certificate so I can get you a PDF copy at no fee \r\nTiffany: It will be shipped to:	Christopher JohnsonNational Waterproofing Supply550 Kane CtSte 100Oviedo FL 32765\r\nChris Johnson: A temporary PDF certificate would be great, thank you. Can you tell me when my card and certificate will ship?\r\nTiffany: They were printed today so they should be sent out within the next few days.  I cannot confirm 100% when exactly though.\r\nChris Johnson: Can you please send me an e-mail when everything ships? My boss wants me to have these in my possession as soon as possible, in order to be fully compliant.\r\nTiffany: I will send you the PDF right now and will do my best to reach out once I have information that the certificates went out via US Mail.\r\nChris Johnson: Thank you, Tiffany. I really appreciate it.\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nChris Johnson: That&#39;s it for today. Thanks again for all your help!\r\nTiffany: My pleasure!\r\nTiffany: Have a wonderful day!\r\nChris Johnson: You as well.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('335750987XZ', 1711112459, 1711112571, 1, 23, 7, 3, 0, 0, 0, 0, 1564, 0, 0, 0, 0, 'eric', 'ezeigler@upenn.edu', '73.195.26.231', '62bf449a27e2e6aed28d58d994677516', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Upenn-cus-Online Course-_-8 hour hazwoper-cus-', 'Previously had access to th course material, now it is no where to be found', '<div class=\'ca\'><div class=\'info_box\'><i>Previously had access to th course material, now it is no where to be found</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1711112463574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711112463_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1711112463574--><><!--begin:1711112479995--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1711112479_cv>:&nbsp;</b></span>Can you help me figure this out please</div><!--end:1711112479995--><><!--begin:1711112504663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711112504_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1711112504663--><><!--begin:1711112527057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1711112526_co>:&nbsp;</b></span>Are you logging into your account on <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1711112527057--><><!--begin:1711112566780--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1711112566_cv>:&nbsp;</b></span>THAT WORKED</div><!--end:1711112566780--><><!--begin:1711112569057--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1711112569_cv>:&nbsp;</b></span>THANKYOU</div><!--end:1711112569057--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Previously had access to th course material, now it is no where to be found\r\nTiffany has joined the chat.\r\nTiffany: Hi, eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\neric: Can you help me figure this out please\r\nTiffany: I am looking you up now\r\nTiffany: Are you logging into your account on https://csregsonline.com/\r\neric: THAT WORKED\r\neric: THANKYOU\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
