INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('259222987N7', 1634584459, 1634584816, 2, 23, 6, 4, 0, 0, 0, 0, 3278, 0, 0, 0, 0, 'Tim Sattler', 'tsattler@uwsp.edu', '143.236.89.87', 'eeed428a1e44fd7edfd8abe88f57d4c3', 'Select Area of Inquiry:-_-Other-cus-Company-_-University of Wisconsin-Stevens Point-cus-', 'I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?', '<div class=\'ca\'><div class=\'info_box\'><i>I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634584463116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584463_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tim Sattler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634584463116--><><!--begin:1634584474377--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584474_cv>:&nbsp;</b></span>Not to bad, yourself?</div><!--end:1634584474377--><><!--begin:1634584490719--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584490_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1634584490719--><><!--begin:1634584518579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584518_co>:&nbsp;</b></span>Specifically what are your job duties?</div><!--end:1634584518579--><><!--begin:1634584613077--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584612_cv>:&nbsp;</b></span>I am the stockroom manager, so i help catalogue new chemicals when they come in, collect waste from labs or classrooms and put in a room for EHS to collect, also help with cleanup or if anyone has questions about what they should do with certain chemicals they have. </div><!--end:1634584613077--><><!--begin:1634584669975--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584669_cv>:&nbsp;</b></span>In the CNR we house some biology classses/labs, fisheries/waters, soils, wildlife, forestry, and waste management disciplines, labs, and classes</div><!--end:1634584669975--><><!--begin:1634584704899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584704_co>:&nbsp;</b></span>I would say the 40-Hour HAZWOPER and DOT HAZMAT would be good for you, possible the RCRA training</div><!--end:1634584704899--><><!--begin:1634584746326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584746_co>:&nbsp;</b></span>I can transfer you to Tracy and she may be able to be a bit more specific on your needs.  </div><!--end:1634584746326--><><!--begin:1634584769336--><div class=\'cv\'><span class=\'notranslate\'><b>Tim Sattler<timestamp_1634584769_cv>:&nbsp;</b></span>That would be great, thank you very much for your help.</div><!--end:1634584769336--><><!--begin:1634584786459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634584786_co>:&nbsp;</b></span>Let me see if she is available.  </div><!--end:1634584786459--><><div class=\'ca\'>Transferring chat to <top><b>Tracy</b>  (Registration & Customer Service)</top><!--opid:19--><!--mapp:0--><!--name:Tracy--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:2--><!--department:Registration & Customer Service-->.</div><><x-nod><restart_router><div class=\'cl\'>Operator was not available to accept the chat transfer.</div><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am interested in taking some training as I am the chemical stockroom manager in the College of Natural Resources at the University of Wisconsin-Stevens Point. I am wondering which training you would recommend for me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tim Sattler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTim Sattler: Not to bad, yourself?\r\nTiffany: I am good thank you!\r\nTiffany: Specifically what are your job duties?\r\nTim Sattler: I am the stockroom manager, so i help catalogue new chemicals when they come in, collect waste from labs or classrooms and put in a room for EHS to collect, also help with cleanup or if anyone has questions about what they should do with certain chemicals they have. \r\nTim Sattler: In the CNR we house some biology classses/labs, fisheries/waters, soils, wildlife, forestry, and waste management disciplines, labs, and classes\r\nTiffany: I would say the 40-Hour HAZWOPER and DOT HAZMAT would be good for you, possible the RCRA training\r\nTiffany: I can transfer you to Tracy and she may be able to be a bit more specific on your needs.  \r\nTim Sattler: That would be great, thank you very much for your help.\r\nTiffany: Let me see if she is available.  \r\nTransferring chat to Tracy  (Registration & Customer Service).\r\nOperator was not available to accept the chat transfer.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2593038895V', 1634665377, 1634665832, 2, 23, 22, 3, 0, 0, 0, 0, 3566, 0, 0, 0, 0, 'Sommer Guy', 'sommer.guy@arcadis.com', '68.43.175.141', 'ce639c9f932422b04c1925656090be83', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634665381659--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665381_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sommer Guy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634665381659--><><!--begin:1634665396954--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665397_cv>:&nbsp;</b></span>Good. How are you</div><!--end:1634665396954--><><!--begin:1634665433663--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665433_co>:&nbsp;</b></span>Good thank you!</div><!--end:1634665433663--><><!--begin:1634665453902--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665453_co>:&nbsp;</b></span>Let me check on seating and make sure there is room to add another student</div><!--end:1634665453902--><><!--begin:1634665522681--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665522_cv>:&nbsp;</b></span>Ok thanks. Can you see if there&#39;s two seats? I have a colleague that wanted to join as well</div><!--end:1634665522681--><><!--begin:1634665566146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665566_co>:&nbsp;</b></span>What is your colleague name I also have to check that the online class is completed</div><!--end:1634665566146--><><!--begin:1634665591476--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665591_cv>:&nbsp;</b></span>We both have not completed the online class but will have it completed by Thusday</div><!--end:1634665591476--><><!--begin:1634665618887--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665618_co>:&nbsp;</b></span>I cannot register you for the hands-on class until you have completed the online portion unfortunately.  </div><!--end:1634665618887--><><!--begin:1634665619352--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665619_cv>:&nbsp;</b></span>I was still hoping we could reserve a seat even though its not done yet</div><!--end:1634665619352--><><!--begin:1634665638486--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665638_cv>:&nbsp;</b></span>Okay. is the class pretty full/</div><!--end:1634665638486--><><!--begin:1634665693583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665693_co>:&nbsp;</b></span>We still have 5 spots left so I do not think there will be an issue if we get you two registered before noon on Thursday</div><!--end:1634665693583--><><!--begin:1634665717684--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665717_cv>:&nbsp;</b></span>Ok thank you.</div><!--end:1634665717684--><><!--begin:1634665729257--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1634665729_cv>:&nbsp;</b></span>Have a good day</div><!--end:1634665729257--><><!--begin:1634665758210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634665758_co>:&nbsp;</b></span>You as well!</div><!--end:1634665758210--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m currently enrolled in the Hybrid 40 Hr. I will be completing the online portion by Thursday and I want to attend the 8 hour in person on Friday in Chicago. I\'m from Michigan and I need to book accommodations. Can I reserve a spot for this Friday? I was hoping to reserve a spot before if gets booked up.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sommer Guy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSommer Guy: Good. How are you\r\nTiffany: Good thank you!\r\nTiffany: Let me check on seating and make sure there is room to add another student\r\nSommer Guy: Ok thanks. Can you see if there&#39;s two seats? I have a colleague that wanted to join as well\r\nTiffany: What is your colleague name I also have to check that the online class is completed\r\nSommer Guy: We both have not completed the online class but will have it completed by Thusday\r\nTiffany: I cannot register you for the hands-on class until you have completed the online portion unfortunately.  \r\nSommer Guy: I was still hoping we could reserve a seat even though its not done yet\r\nSommer Guy: Okay. is the class pretty full/\r\nTiffany: We still have 5 spots left so I do not think there will be an issue if we get you two registered before noon on Thursday\r\nSommer Guy: Ok thank you.\r\nSommer Guy: Have a good day\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2594724425V', 1634833937, 1634834250, 2, 23, 28, 8, 0, 0, 5, 0, 2356, 0, 0, 0, 0, 'Nancy', 'nancym@berkeley.edu', '172.117.180.186', '47cf22e819fb93699ae8f2f2f2c22088', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634833940378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634833940_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nancy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634833940378--><><!--begin:1634833961235--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634833959_cv>:&nbsp;</b></span>I&#39;m doing well, how about you??</div><!--end:1634833961235--><><!--begin:1634833970954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634833970_co>:&nbsp;</b></span>I am good thank you! I will send you an email with a link to the schedule and information</div><!--end:1634833970954--><><!--begin:1634834011889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834011_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). </div><!--end:1634834011889--><><!--begin:1634834152477--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834150_cv>:&nbsp;</b></span>Thank you so much. So would I technically be in the same class as those in the 8hr refresher, just learning something different? </div><!--end:1634834152477--><><!--begin:1634834172408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834172_co>:&nbsp;</b></span>Yes</div><!--end:1634834172408--><><!--begin:1634834219696--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834218_cv>:&nbsp;</b></span>Ahhh that makes sense. That is all for me. Thank you so much! </div><!--end:1634834219696--><><!--begin:1634834228585--><div class=\'cv\'><span class=\'notranslate\'><b>Nancy<timestamp_1634834226_cv>:&nbsp;</b></span>Have a great day! </div><!--end:1634834228585--><><!--begin:1634834234218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634834234_co>:&nbsp;</b></span>My pleasure! You as well!</div><!--end:1634834234218--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi! Where can I find information on the 8hr Dress Out requirement following the completion of the 40 hour HAZWOPER? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Nancy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNancy: I&#39;m doing well, how about you??\r\nTiffany: I am good thank you! I will send you an email with a link to the schedule and information\r\nTiffany: The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). \r\nNancy: Thank you so much. So would I technically be in the same class as those in the 8hr refresher, just learning something different? \r\nTiffany: Yes\r\nNancy: Ahhh that makes sense. That is all for me. Thank you so much! \r\nNancy: Have a great day! \r\nTiffany: My pleasure! You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259558124VE', 1634919612, 1634919956, 2, 23, 23, 2, 0, 0, 5, 0, 3363, 0, 0, 0, 0, 'Jason Nykorczuk', 'jnyk73@gmail.com', '72.66.90.171', '64d91937c80bed5c2028d3519bd5a722', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Booz Allen Hamilton-cus-', 'I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.', '<div class=\'ca\'><div class=\'info_box\'><i>I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634919615132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919615_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason Nykorczuk</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634919615132--><><!--begin:1634919767868--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919658_cv>:&nbsp;</b></span>I am doing well Tiffany, thank you for asking. Apologies if this is not the right topic for this chat, I selected as best as I could</div><!--end:1634919767868--><><!--begin:1634919767193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919767_co>:&nbsp;</b></span>We are currently switching systems right now and your certificate was printed from the old system which is locked for editing at the moment.  We hope to go back in next week and fix anything needed at that time.  Once I have it corrected I will reissue your cert via PDF and another hard copy as well at no fee due to our error with entering the incorrect grad date.  </div><!--end:1634919767193--><><!--begin:1634919915113--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919806_cv>:&nbsp;</b></span>Thank you, I appreciate your help!  I need a pdf of the certificate no later than November 9 - do you believe that will be possible?</div><!--end:1634919915113--><><!--begin:1634919879160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919879_co>:&nbsp;</b></span>I do not think that will be an issue at all.  Like I said hopefully next week (by the end at the latest but hopefully sooner) we will have it all resolved.  </div><!--end:1634919879160--><><!--begin:1634920010504--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919901_cv>:&nbsp;</b></span>Wonderful, thank you very much for your help today</div><!--end:1634920010504--><><!--begin:1634919929976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919929_co>:&nbsp;</b></span>I do have your email saved that you sent over to customerservice on 10/13 so I will reply to that once it has been taken care of.  </div><!--end:1634919929976--><><!--begin:1634920055857--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Nykorczuk<timestamp_1634919946_cv>:&nbsp;</b></span>Thank you.</div><!--end:1634920055857--><><!--begin:1634919947935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634919947_co>:&nbsp;</b></span>My pleasure! I hope you have a fantastic day!</div><!--end:1634919947935--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I received my certificate for this year\'s 8-hour refresher, which I completed on September 10 2021.  However, the certificate I received is a duplicate of my certificate from last year, noting my completion date of September 11 2020.  Please send me an updated certificate, as my employer needs it for their files ASAP.  \r\n\r\nIf possible, a pdf of the correct certificate emailed to me would be best.\r\n\r\nThank you for your help, and let me know if there is anything else you need from me! \r\n\r\nI had reached out via email 9 days ago but never received a response.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason Nykorczuk!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason Nykorczuk: I am doing well Tiffany, thank you for asking. Apologies if this is not the right topic for this chat, I selected as best as I could\r\nTiffany: We are currently switching systems right now and your certificate was printed from the old system which is locked for editing at the moment.  We hope to go back in next week and fix anything needed at that time.  Once I have it corrected I will reissue your cert via PDF and another hard copy as well at no fee due to our error with entering the incorrect grad date.  \r\nJason Nykorczuk: Thank you, I appreciate your help!  I need a pdf of the certificate no later than November 9 - do you believe that will be possible?\r\nTiffany: I do not think that will be an issue at all.  Like I said hopefully next week (by the end at the latest but hopefully sooner) we will have it all resolved.  \r\nJason Nykorczuk: Wonderful, thank you very much for your help today\r\nTiffany: I do have your email saved that you sent over to customerservice on 10/13 so I will reply to that once it has been taken care of.  \r\nJason Nykorczuk: Thank you.\r\nTiffany: My pleasure! I hope you have a fantastic day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259571823Z8', 1634933296, 1634933644, 1, 23, 6, 2, 0, 0, 0, 0, 4080, 0, 0, 0, 0, 'Jill Windsor', 'jwindsor@trccompanies.com', '24.17.207.84', '8ef2498359edb507f0f25039b9684a42', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-40 Hour HAZWOPR-cus-', 'Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1634933299016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933298_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jill Windsor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1634933299016--><><!--begin:1634933309355--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933309_cv>:&nbsp;</b></span>I&#39;m doing well, how are you?</div><!--end:1634933309355--><><!--begin:1634933332646--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933332_co>:&nbsp;</b></span>I am good thank you! Please give me one moment to look you up</div><!--end:1634933332646--><><!--begin:1634933372798--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933373_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1634933372798--><><!--begin:1634933421538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933421_co>:&nbsp;</b></span>Just for your knowlegde there should be a activity report to the right of the page when logged in and in the My Training Tab</div><!--end:1634933421538--><><!--begin:1634933447027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933446_co>:&nbsp;</b></span>But you do have 33 hours plus and have completed all the modules so I can get you the information to register for a hands-on class.  </div><!--end:1634933447027--><><!--begin:1634933484186--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933484_cv>:&nbsp;</b></span>Oh okay. I guess because I&#39;m doing it through the company website, the tabs are different because I don&#39;t have that tab</div><!--end:1634933484186--><><!--begin:1634933495892--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933496_cv>:&nbsp;</b></span>That would be great thank you!</div><!--end:1634933495892--><><!--begin:1634933501142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933501_co>:&nbsp;</b></span>Yes that does make since</div><!--end:1634933501142--><><!--begin:1634933510788--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933510_co>:&nbsp;</b></span>I will email you over the information now.  </div><!--end:1634933510788--><><!--begin:1634933521307--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933521_cv>:&nbsp;</b></span>Great, thank you very much</div><!--end:1634933521307--><><!--begin:1634933581391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933581_co>:&nbsp;</b></span>Just sent now.  Is there anything else I can assist you with today?</div><!--end:1634933581391--><><!--begin:1634933599618--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933599_cv>:&nbsp;</b></span>Nope, that&#39;s everything!</div><!--end:1634933599618--><><!--begin:1634933619450--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933619_cv>:&nbsp;</b></span>Thanks for your help, have a great weekend</div><!--end:1634933619450--><><!--begin:1634933628366--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1634933628_co>:&nbsp;</b></span>Have a wonderful day!  Feel free to email me back if you think of anything.</div><!--end:1634933628366--><><!--begin:1634933641323--><div class=\'cv\'><span class=\'notranslate\'><b>Jill Windsor<timestamp_1634933641_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1634933641323--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi there, I have reached the end of the online portion of this class, and I am trying to see what my cumulative study time is. The course is telling me to check my \"activity report\", yet that is nowhere to be found on the page. I would like to see how close I am to 32 hours so I can schedule the 8 hour in person training session. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jill Windsor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJill Windsor: I&#39;m doing well, how are you?\r\nTiffany: I am good thank you! Please give me one moment to look you up\r\nJill Windsor: &#128077;\r\nTiffany: Just for your knowlegde there should be a activity report to the right of the page when logged in and in the My Training Tab\r\nTiffany: But you do have 33 hours plus and have completed all the modules so I can get you the information to register for a hands-on class.  \r\nJill Windsor: Oh okay. I guess because I&#39;m doing it through the company website, the tabs are different because I don&#39;t have that tab\r\nJill Windsor: That would be great thank you!\r\nTiffany: Yes that does make since\r\nTiffany: I will email you over the information now.  \r\nJill Windsor: Great, thank you very much\r\nTiffany: Just sent now.  Is there anything else I can assist you with today?\r\nJill Windsor: Nope, that&#39;s everything!\r\nJill Windsor: Thanks for your help, have a great weekend\r\nTiffany: Have a wonderful day!  Feel free to email me back if you think of anything.\r\nJill Windsor: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('259814607B5', 1635176103, 1635176521, 2, 23, 30, 9, 0, 0, 5, 0, 3100, 0, 0, 0, 0, 'Sommer Guy', 'sommer.guy@arcadis.com', '68.43.175.141', 'b20287c8612bc3c7161408042f5634b7', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?', '<div class=\'ca\'><div class=\'info_box\'><i>Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635176105650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176105_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sommer Guy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635176105650--><><!--begin:1635176158048--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176158_cv>:&nbsp;</b></span>Good thanks</div><!--end:1635176158048--><><!--begin:1635176191111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176191_co>:&nbsp;</b></span>I can get you on the list for the Detroit (Southfield) MI class for this Friday yes.</div><!--end:1635176191111--><><!--begin:1635176201945--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176202_cv>:&nbsp;</b></span>Ok thank you</div><!--end:1635176201945--><><!--begin:1635176222804--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176222_co>:&nbsp;</b></span>Is<a href=\'tel:7345367269\' target=\'_blank\' rel=\'noopener noreferrer\'>(734) 536-7269</a> the best number to call you tomorrow on when we are do the confirmation calls?</div><!--end:1635176222804--><><!--begin:1635176249310--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176249_cv>:&nbsp;</b></span>Yes. Will you be also sending an email with details?</div><!--end:1635176249310--><><!--begin:1635176289359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176289_co>:&nbsp;</b></span>Yes all class details will be emailed tomorrow afternoon for dress-out students.  </div><!--end:1635176289359--><><!--begin:1635176300447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176300_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635176300447--><><!--begin:1635176483700--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176483_cv>:&nbsp;</b></span>That&#39;s it. Thank you</div><!--end:1635176483700--><><!--begin:1635176497767--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635176497_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635176497767--><><!--begin:1635176514845--><div class=\'cv\'><span class=\'notranslate\'><b>Sommer Guy<timestamp_1635176514_cv>:&nbsp;</b></span>You too</div><!--end:1635176514845--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good Morning. I was enrolled in the 40 Hr HazWoper Hybrid Course. I\'ve finished my online portion and wanted to register for in person portion. Are there available seats for the Detroit location this Friday the 29th?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sommer Guy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSommer Guy: Good thanks\r\nTiffany: I can get you on the list for the Detroit (Southfield) MI class for this Friday yes.\r\nSommer Guy: Ok thank you\r\nTiffany: Istel:7345367269 the best number to call you tomorrow on when we are do the confirmation calls?\r\nSommer Guy: Yes. Will you be also sending an email with details?\r\nTiffany: Yes all class details will be emailed tomorrow afternoon for dress-out students.  \r\nTiffany: Is there anything else I can assist you with today?\r\nSommer Guy: That&#39;s it. Thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nSommer Guy: You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2598158569Q', 1635177354, 1635177594, 2, 23, 30, 11, 0, 0, 0, 0, 2582, 0, 0, 0, 0, 'Josh Martin', 'josh.martin@pitkincounty.com', '174.198.132.241', '674de19fd00c6b9660a26e993c83fd26', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Pitkin county-cus-', 'Can I get a 30 day extension on my 24hr hazwopper?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get a 30 day extension on my 24hr hazwopper?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635177357673--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177357_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Josh Martin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635177357673--><><!--begin:1635177366455--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177367_cv>:&nbsp;</b></span>I’m good</div><!--end:1635177366455--><><!--begin:1635177371866--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177372_cv>:&nbsp;</b></span>How are you?</div><!--end:1635177371866--><><!--begin:1635177395225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177395_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1635177395225--><><!--begin:1635177404593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177404_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1635177404593--><><!--begin:1635177520221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177520_co>:&nbsp;</b></span>I have given you a 30-day extension at no fee.  You will need to complete your online training before 11/27/2021.  If you do end up needing another extension there will be a 25% course reactivation fee due prior to another extension being given.</div><!--end:1635177520221--><><!--begin:1635177532697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177532_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635177532697--><><!--begin:1635177573209--><div class=\'cv\'><span class=\'notranslate\'><b>Josh Martin<timestamp_1635177573_cv>:&nbsp;</b></span>Awesome! Thank you. <br>That will be all. Have a great day.</div><!--end:1635177573209--><><!--begin:1635177588724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635177588_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1635177588724--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get a 30 day extension on my 24hr hazwopper?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Josh Martin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJosh Martin: I’m good\r\nJosh Martin: How are you?\r\nTiffany: I am good thank you!\r\nTiffany: Please give me one moment to look you up\r\nTiffany: I have given you a 30-day extension at no fee.  You will need to complete your online training before 11/27/2021.  If you do end up needing another extension there will be a 25% course reactivation fee due prior to another extension being given.\r\nTiffany: Is there anything else I can assist you with today?\r\nJosh Martin: Awesome! Thank you. That will be all. Have a great day.\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('259821091CA', 1635182581, 1635185330, 2, 23, 25, 5, 0, 0, 0, 0, 11628, 0, 0, 0, 0, 'Lorryn', 'Lorrynandrade@gmail.com', '172.58.129.27', 'da5019317ecd2ae7d32b53b5f03cf42b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Independent student-cus-', ' \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending', '<div class=\'ca\'><div class=\'info_box\'><i> \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635182584493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182584_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lorryn</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635182584493--><><!--begin:1635182598766--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182600_cv>:&nbsp;</b></span>Tiffany, <br>Im concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don&#39;t have an employer yet, I had to take that training to be able to work and they require the hands on training.<br>On the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I&#39;m located at miami dade county. I don&#39;t recall the name of the person that I spoke with but it was last Monday during morning hours.<br>On the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.<br>I wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?<br>Thanks for your comprehending</div><!--end:1635182598766--><><!--begin:1635182733268--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182734_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_2021-10-25-12-57-42.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_2021-10-25-12-57-42.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_2021-10-25-12-57-42.png</a></div> </div><!--end:1635182733268--><><!--begin:1635182753517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182753_co>:&nbsp;</b></span>The website schedule is up to date so the next Ft Lauderdale, FL class scheduled is 12/03/2021</div><!--end:1635182753517--><><!--begin:1635182787821--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182790_cv>:&nbsp;</b></span>There is any other class close to miami?</div><!--end:1635182787821--><><!--begin:1635182789966--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182791_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_2021-10-25-12-51-20.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_2021-10-25-12-51-20.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_2021-10-25-12-51-20.png</a></div> </div><!--end:1635182789966--><><!--begin:1635182846217--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635182848_cv>:&nbsp;</b></span>And the 12/3/21 is for sure? </div><!--end:1635182846217--><><!--begin:1635182858436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182858_co>:&nbsp;</b></span>The other FL locations we have are Tampa and Orlando</div><!--end:1635182858436--><><!--begin:1635182905303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182905_co>:&nbsp;</b></span>No.  All hands-on classes are scheduled pending confirmation.  We confirm classes closer to the start date and based on the interest in the class location/date.   </div><!--end:1635182905303--><><!--begin:1635182932459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635182932_co>:&nbsp;</b></span>The only class we have confirmed are for this Friday in the following locations: Denver, CO, Detroit, MI, Modesto, CA and Nyack, NY</div><!--end:1635182932459--><><!--begin:1635183051719--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183053_cv>:&nbsp;</b></span>There is any company that you know that could provide me that training since it already payed?</div><!--end:1635183051719--><><!--begin:1635183085704--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183085_co>:&nbsp;</b></span>We do not partner with any other company as we can not validate another company&#39;s training</div><!--end:1635183085704--><><!--begin:1635183142594--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183144_cv>:&nbsp;</b></span>Or could I have a reimbursement for the difference between the online class and the hybrid class? Because I payed 595 and the online class was 395 and I&#39;m not receiving the hands on training</div><!--end:1635183142594--><><!--begin:1635183188718--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183188_co>:&nbsp;</b></span>As I stated in the email I sent you, we will be issuing the certificate for the training you completed.  As you already have the voucher you can complete the hands-on training at a later date if you can not travel to one of the confirmed classes.</div><!--end:1635183188718--><><!--begin:1635183237924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183237_co>:&nbsp;</b></span>We cannot issue any particle refunds as the $595 is the price of our online training and the hands-on portion is provided at no additional cost.</div><!--end:1635183237924--><><!--begin:1635183287001--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183288_cv>:&nbsp;</b></span>Until when I have to use the voucher?</div><!--end:1635183287001--><><!--begin:1635183329845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183329_co>:&nbsp;</b></span>I did not say you have used the voucher I just said you have received it.  </div><!--end:1635183329845--><><!--begin:1635183406652--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183408_cv>:&nbsp;</b></span>No, my question is when the voucher expires</div><!--end:1635183406652--><><!--begin:1635183410454--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183412_cv>:&nbsp;</b></span>?</div><!--end:1635183410454--><><!--begin:1635183487110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183487_co>:&nbsp;</b></span>6 month after the date of issue is when it expires but we have been giving more time for students as COVID delays have come and gone a few times.</div><!--end:1635183487110--><><!--begin:1635183487495--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635183489_cv>:&nbsp;</b></span>And the certificate of completion implies that I complete the hands on training?</div><!--end:1635183487495--><><!--begin:1635183584909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183584_co>:&nbsp;</b></span>After the hands-on training you would keep that hands-on certificate with your 40 Hour Certificate to show the hands-on was completed.  But it is the same certificate we issue for 40-Hour students who complete the all in person class.  </div><!--end:1635183584909--><><!--begin:1635183586487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183586_co>:&nbsp;</b></span>I apologize for the miscommunication you received on the day you called in prior to registering.  I am not sure which day you called.  A possibly is that there was a Ft Lauderdale, FL class scheduled and confirmed for September 3.</div><!--end:1635183586487--><><!--begin:1635183704492--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183704_co>:&nbsp;</b></span>But I now see you did not register until October so I do not believe this to be the cause for miscommunication </div><!--end:1635183704492--><><!--begin:1635183987299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635183987_co>:&nbsp;</b></span>Is there anything else I can answer for you today?</div><!--end:1635183987299--><><!--begin:1635184348442--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184350_cv>:&nbsp;</b></span>That cerficate is recignized by OSHA?</div><!--end:1635184348442--><><!--begin:1635184359129--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184361_cv>:&nbsp;</b></span>or I need the hands on?</div><!--end:1635184359129--><><!--begin:1635184565414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184565_co>:&nbsp;</b></span>I will have my National Training Manager give you a call once he is done with training today.  I think after speaking with him you will feel better about the certification you are receiving and the the OSHA Regulations regarding the 40-Hour HAZWOPER. </div><!--end:1635184565414--><><!--begin:1635184583388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184583_co>:&nbsp;</b></span>Do you want me to have him call you at <a href=\'tel:7864911386\' target=\'_blank\' rel=\'noopener noreferrer\'>786-491-1386</a>?</div><!--end:1635184583388--><><!--begin:1635184681222--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184682_cv>:&nbsp;</b></span>Yes please</div><!--end:1635184681222--><><!--begin:1635184711270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184711_co>:&nbsp;</b></span>I will send him a message now and then follow up after class dismisses to be sure he calls.</div><!--end:1635184711270--><><!--begin:1635184746795--><div class=\'cv\'><span class=\'notranslate\'><b>Lorryn<timestamp_1635184748_cv>:&nbsp;</b></span>Thank you</div><!--end:1635184746795--><><!--begin:1635184791165--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635184791_co>:&nbsp;</b></span>Of course.  Is there anything else I can assist you with in the meantime? </div><!--end:1635184791165--><><!--begin:1635185329210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635185329_co>:&nbsp;</b></span>If you have any other questions please feel free to chat again or call into our office.  Have a wonderful day!</div><!--end:1635185329210--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', ' \r\nIm concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don\'t have an employer yet, I had to take that training to be able to work and they require the hands on training.\r\nOn the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I\'m located at miami dade county. I don\'t recall the name of the person that I spoke with but it was last Monday during morning hours.\r\nOn the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.\r\nI wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?\r\nThanks for your comprehending\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lorryn!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLorryn: Tiffany, Im concerned because I took the hybrid training instead of full online ($395 offer) even the price was higher because I needed to take the hands on training. I payed my training because I don&#39;t have an employer yet, I had to take that training to be able to work and they require the hands on training.On the website was a class scheduled for this Friday at Fort Lauderdale and I was told that class was going for sure because it correspond to the last day of a seminar course. Also, I asked about the locations where do you offer trainings because I&#39;m located at miami dade county. I don&#39;t recall the name of the person that I spoke with but it was last Monday during morning hours.On the other hand, on the website appears that the hands on training it is needed. I attached a few pictures with the info that I get from your website.I wanted to know if you are still be offering a hands on class on Fort Lauderdale at any other time soon or not? Because I really need it to start working. And when it will be scheduled for? Or if any other company you work with that could give me that training?Thanks for your comprehending\r\nLorryn: Capture_2021-10-25-12-57-42.png \r\nTiffany: The website schedule is up to date so the next Ft Lauderdale, FL class scheduled is 12/03/2021\r\nLorryn: There is any other class close to miami?\r\nLorryn: Capture_2021-10-25-12-51-20.png \r\nLorryn: And the 12/3/21 is for sure? \r\nTiffany: The other FL locations we have are Tampa and Orlando\r\nTiffany: No.  All hands-on classes are scheduled pending confirmation.  We confirm classes closer to the start date and based on the interest in the class location/date.   \r\nTiffany: The only class we have confirmed are for this Friday in the following locations: Denver, CO, Detroit, MI, Modesto, CA and Nyack, NY\r\nLorryn: There is any company that you know that could provide me that training since it already payed?\r\nTiffany: We do not partner with any other company as we can not validate another company&#39;s training\r\nLorryn: Or could I have a reimbursement for the difference between the online class and the hybrid class? Because I payed 595 and the online class was 395 and I&#39;m not receiving the hands on training\r\nTiffany: As I stated in the email I sent you, we will be issuing the certificate for the training you completed.  As you already have the voucher you can complete the hands-on training at a later date if you can not travel to one of the confirmed classes.\r\nTiffany: We cannot issue any particle refunds as the $595 is the price of our online training and the hands-on portion is provided at no additional cost.\r\nLorryn: Until when I have to use the voucher?\r\nTiffany: I did not say you have used the voucher I just said you have received it.  \r\nLorryn: No, my question is when the voucher expires\r\nLorryn: ?\r\nTiffany: 6 month after the date of issue is when it expires but we have been giving more time for students as COVID delays have come and gone a few times.\r\nLorryn: And the certificate of completion implies that I complete the hands on training?\r\nTiffany: After the hands-on training you would keep that hands-on certificate with your 40 Hour Certificate to show the hands-on was completed.  But it is the same certificate we issue for 40-Hour students who complete the all in person class.  \r\nTiffany: I apologize for the miscommunication you received on the day you called in prior to registering.  I am not sure which day you called.  A possibly is that there was a Ft Lauderdale, FL class scheduled and confirmed for September 3.\r\nTiffany: But I now see you did not register until October so I do not believe this to be the cause for miscommunication \r\nTiffany: Is there anything else I can answer for you today?\r\nLorryn: That cerficate is recignized by OSHA?\r\nLorryn: or I need the hands on?\r\nTiffany: I will have my National Training Manager give you a call once he is done with training today.  I think after speaking with him you will feel better about the certification you are receiving and the the OSHA Regulations regarding the 40-Hour HAZWOPER. \r\nTiffany: Do you want me to have him call you at tel:7864911386?\r\nLorryn: Yes please\r\nTiffany: I will send him a message now and then follow up after class dismisses to be sure he calls.\r\nLorryn: Thank you\r\nTiffany: Of course.  Is there anything else I can assist you with in the meantime? \r\nTiffany: If you have any other questions please feel free to chat again or call into our office.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('259827238N8', 1635188719, 1635189237, 2, 19, 16, 13, 0, 0, 0, 0, 3105, 0, 0, 0, 0, 'Isaac Marrero', 'warehouse@channelcomp.com', '67.78.205.4', '910eb8a1a9f664fcb601accef64656f8', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Channel Comp-cus-', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification', '<div class=\'ca\'><div class=\'info_box\'><i>I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1635188811123--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188811_co>:&nbsp;</b></span>Isaac  I apologize,  we have been having a problem with the certificates,  I was told that everything should be resolved and on there way by the end of this week.</div><!--end:1635188811123--><><!--begin:1635188828421--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188828_co>:&nbsp;</b></span><br>Tracy</div><!--end:1635188828421--><><!--begin:1635188870046--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188869_cv>:&nbsp;</b></span>Ok then, </div><!--end:1635188870046--><><!--begin:1635188904427--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188904_co>:&nbsp;</b></span>Once again - very sorry!!</div><!--end:1635188904427--><><!--begin:1635188905384--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188905_cv>:&nbsp;</b></span>Also I am having problem with my account</div><!--end:1635188905384--><><!--begin:1635188923879--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188923_cv>:&nbsp;</b></span>it say that no account found  with that email</div><!--end:1635188923879--><><!--begin:1635188973270--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635188973_co>:&nbsp;</b></span>What account are you referring to?</div><!--end:1635188973270--><><!--begin:1635188993287--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635188992_cv>:&nbsp;</b></span>I try to login to the website</div><!--end:1635188993287--><><!--begin:1635189020873--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189020_cv>:&nbsp;</b></span>but don&#39;t remember the password, then I click to reset password, and I put the email and that message pop up</div><!--end:1635189020873--><><!--begin:1635189035093--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189035_co>:&nbsp;</b></span>Are you trying to access the completed class?</div><!--end:1635189035093--><><!--begin:1635189045544--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189045_cv>:&nbsp;</b></span>Yes</div><!--end:1635189045544--><><!--begin:1635189130870--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189130_co>:&nbsp;</b></span>Once a course is completed you can not access it again.</div><!--end:1635189130870--><><!--begin:1635189205351--><div class=\'cv\'><span class=\'notranslate\'><b>Isaac Marrero<timestamp_1635189204_cv>:&nbsp;</b></span>ok that&#39;s why then, Thanks for the info</div><!--end:1635189205351--><><!--begin:1635189237110--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1635189237_co>:&nbsp;</b></span>Absolutely!  Have a wonderful day!</div><!--end:1635189237110--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I finish the DOT Hazmat Certificate in 9/13/2021, but still haven\'t received the Certification\r\nTracy has joined the chat.\r\nTracy: Isaac  I apologize,  we have been having a problem with the certificates,  I was told that everything should be resolved and on there way by the end of this week.\r\nTracy: Tracy\r\nIsaac Marrero: Ok then, \r\nTracy: Once again - very sorry!!\r\nIsaac Marrero: Also I am having problem with my account\r\nIsaac Marrero: it say that no account found  with that email\r\nTracy: What account are you referring to?\r\nIsaac Marrero: I try to login to the website\r\nIsaac Marrero: but don&#39;t remember the password, then I click to reset password, and I put the email and that message pop up\r\nTracy: Are you trying to access the completed class?\r\nIsaac Marrero: Yes\r\nTracy: Once a course is completed you can not access it again.\r\nIsaac Marrero: ok that&#39;s why then, Thanks for the info\r\nTracy: Absolutely!  Have a wonderful day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('259833175QJ', 1635194649, 1635194895, 2, 23, 8, 5, 0, 0, 0, 0, 1655, 0, 0, 0, 0, 'Christy Nathan', 'christy.nathan@honolulu.gov', '206.195.190.253', '2993f0b11f9277b5393ba3f6813bd0d1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Dept. of Env. Services EQ-cus-', 'Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635194652381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194652_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christy Nathan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635194652381--><><!--begin:1635194731522--><div class=\'cv\'><span class=\'notranslate\'><b>Christy Nathan<timestamp_1635194732_cv>:&nbsp;</b></span>good, thank you.  Hope you are well too</div><!--end:1635194731522--><><!--begin:1635194736503--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194736_co>:&nbsp;</b></span>We have recently switched databases so we are behind on mailing the certificates due to system errors.  Hopefully we will get the errors resolved and the certificates printed this week and sent out via US Mail.  </div><!--end:1635194736503--><><!--begin:1635194798920--><div class=\'cv\'><span class=\'notranslate\'><b>Christy Nathan<timestamp_1635194800_cv>:&nbsp;</b></span>alright then, I&#39;ll be on the lookout for it in the next week or so.  Thanks.</div><!--end:1635194798920--><><!--begin:1635194895512--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635194895_co>:&nbsp;</b></span>Is there anything else I can assist you with for today?</div><!--end:1635194895512--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hi, I took and completed my HazCom training on 9/29.  Do you know when that certificate of completion will be mailed out?  Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christy Nathan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristy Nathan: good, thank you.  Hope you are well too\r\nTiffany: We have recently switched databases so we are behind on mailing the certificates due to system errors.  Hopefully we will get the errors resolved and the certificates printed this week and sent out via US Mail.  \r\nChristy Nathan: alright then, I&#39;ll be on the lookout for it in the next week or so.  Thanks.\r\nTiffany: Is there anything else I can assist you with for today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('260095820BJ', 1635457319, 1635457548, 2, 23, 34, 15, 0, 0, 0, 1, 2472, 0, 0, 0, 0, 'Doug Hulmes', 'doug.hulmes@aptim.com', '72.201.60.220', '8b5171b4962c7e0b305ba5aae9c5193f', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-aptim-cus-', 'Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com ', '<div class=\'ca\'><div class=\'info_box\'><i>Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635457322651--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457322_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Doug Hulmes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635457322651--><><!--begin:1635457332822--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457332_cv>:&nbsp;</b></span>fine</div><!--end:1635457332822--><><!--begin:1635457338612--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457338_cv>:&nbsp;</b></span>just would like cert emailed ot me</div><!--end:1635457338612--><><!--begin:1635457382609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457382_co>:&nbsp;</b></span>I can do that at no fee this time as we have been delayed with sending the hard copies due to switching to a new system.  </div><!--end:1635457382609--><><!--begin:1635457387387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457387_co>:&nbsp;</b></span>I will get you an email shortly</div><!--end:1635457387387--><><!--begin:1635457398990--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457399_cv>:&nbsp;</b></span>ok thx</div><!--end:1635457398990--><><!--begin:1635457434360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457434_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1635457434360--><><!--begin:1635457444559--><div class=\'cv\'><span class=\'notranslate\'><b>Doug Hulmes<timestamp_1635457444_cv>:&nbsp;</b></span>no thx</div><!--end:1635457444559--><><!--begin:1635457476938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635457476_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635457476938--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Please email a copy of my 8 Hr OSHA refresher\r\ndoug.hulmes@aptim.com \r\nTiffany has joined the chat.\r\nTiffany: Hi, Doug Hulmes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDoug Hulmes: fine\r\nDoug Hulmes: just would like cert emailed ot me\r\nTiffany: I can do that at no fee this time as we have been delayed with sending the hard copies due to switching to a new system.  \r\nTiffany: I will get you an email shortly\r\nDoug Hulmes: ok thx\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDoug Hulmes: no thx\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260169397W5', 1635530888, 1635531728, 2, 23, 26, 6, 0, 0, 0, 0, 2484, 0, 0, 0, 0, 'Monika', 'monika@secondsourcemed.com', '96.82.100.59', '6b09e445ad91f5a6d1b62902873bee2a', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Second Source Medical-cus-', 'I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.', '<div class=\'ca\'><div class=\'info_box\'><i>I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635530890460--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530890_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monika</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635530890460--><><!--begin:1635530919788--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530919_co>:&nbsp;</b></span>I have not received an new order from you today.</div><!--end:1635530919788--><><!--begin:1635530935347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530935_co>:&nbsp;</b></span>Did you submit the order today? Where you on Internet Explorer?</div><!--end:1635530935347--><><!--begin:1635530976734--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635530954_cv>:&nbsp;</b></span>Okay maybe it didnt go through.  I&#39;ll try again.  Just didn&#39;t want to pay twice.</div><!--end:1635530976734--><><!--begin:1635530991739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635530991_co>:&nbsp;</b></span>I understand.  Please do not use Internet Explorer as sometimes there are errors when trying to purchase courses using this browser.  </div><!--end:1635530991739--><><!--begin:1635531000740--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635531000_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1635531000740--><><!--begin:1635531068212--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635531045_cv>:&nbsp;</b></span>no thanks</div><!--end:1635531068212--><><!--begin:1635531057181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635531057_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635531057181--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I thought I just paid for an online 8 hr Hazwoper Refresher course but I did not receive any information on the class.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monika!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I have not received an new order from you today.\r\nTiffany: Did you submit the order today? Where you on Internet Explorer?\r\nMonika: Okay maybe it didnt go through.  I&#39;ll try again.  Just didn&#39;t want to pay twice.\r\nTiffany: I understand.  Please do not use Internet Explorer as sometimes there are errors when trying to purchase courses using this browser.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMonika: no thanks\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2604222143A', 1635783693, 1635785197, 2, 23, 13, 10, 0, 0, 0, 0, 4259, 0, 0, 0, 0, 'Marcus Siefert', 'marcus.siefert@technipfmc.com', '73.6.214.155', '798187b74be17b5b22788180b173bdf1', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TechnipFMC-cus-', 'I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635783697582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783697_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcus Siefert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635783697582--><><!--begin:1635783727782--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635783727_cv>:&nbsp;</b></span>Happy and you?</div><!--end:1635783727782--><><!--begin:1635783768639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783768_co>:&nbsp;</b></span>I am good thank you</div><!--end:1635783768639--><><!--begin:1635783780325--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783780_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1635783780325--><><!--begin:1635783823096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783823_co>:&nbsp;</b></span>I see the class you are scheduled for in is Houston, TX on 11/19/2021</div><!--end:1635783823096--><><!--begin:1635783852310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783852_co>:&nbsp;</b></span>Since it is outside of 24 hours from the time of registration we do not offer a refund unless we cancel the class</div><!--end:1635783852310--><><!--begin:1635783864986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783864_co>:&nbsp;</b></span>Please see the full policy on the website here: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1635783864986--><><!--begin:1635783904918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635783904_co>:&nbsp;</b></span>Since we are more then 15 days out from the class start date we can reschedule you into another class at no fee</div><!--end:1635783904918--><><!--begin:1635784055767--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635784055_cv>:&nbsp;</b></span>ok is the class likely to happen?</div><!--end:1635784055767--><><!--begin:1635784112476--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784112_co>:&nbsp;</b></span>There are currently a couple others registered for this class but I can not say either way at this time.  </div><!--end:1635784112476--><><!--begin:1635784148430--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus Siefert<timestamp_1635784148_cv>:&nbsp;</b></span>how many do you need for the class to occur?</div><!--end:1635784148430--><><!--begin:1635784238596--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784238_co>:&nbsp;</b></span>That varies class by class.  The decision is made by the President and our logistics department and class registration count is a part of the decision but not all of it as there are more factors.   </div><!--end:1635784238596--><><!--begin:1635784510688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784510_co>:&nbsp;</b></span>Is there any other questions I can assist you with today? Would you like to remain in the class as scheduled? </div><!--end:1635784510688--><><!--begin:1635784857915--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784857_co>:&nbsp;</b></span>Are you still there?</div><!--end:1635784857915--><><!--begin:1635785194138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635785194_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635785194138--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I registered for the 8-Hour HAZWOPER on 10/22 (order SO1029).  I need to withdraw from the class and need a refund.  How do I do that?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcus Siefert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarcus Siefert: Happy and you?\r\nTiffany: I am good thank you\r\nTiffany: Please give me one moment to look you up\r\nTiffany: I see the class you are scheduled for in is Houston, TX on 11/19/2021\r\nTiffany: Since it is outside of 24 hours from the time of registration we do not offer a refund unless we cancel the class\r\nTiffany: Please see the full policy on the website here: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany: Since we are more then 15 days out from the class start date we can reschedule you into another class at no fee\r\nMarcus Siefert: ok is the class likely to happen?\r\nTiffany: There are currently a couple others registered for this class but I can not say either way at this time.  \r\nMarcus Siefert: how many do you need for the class to occur?\r\nTiffany: That varies class by class.  The decision is made by the President and our logistics department and class registration count is a part of the decision but not all of it as there are more factors.   \r\nTiffany: Is there any other questions I can assist you with today? Would you like to remain in the class as scheduled? \r\nTiffany: Are you still there?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260422941YX', 1635784415, 1635784562, 2, 23, 9, 5, 0, 0, 5, 0, 2227, 211, 0, 0, 0, 'Aaron Haskin', 'ahaskin@tesla.com', '209.133.79.119', '43aa943f9617cb05b37bb66fa46efb00', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tesla Motors-cus-', 'I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.', '<div class=\'ca\'><div class=\'info_box\'><i>I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635784479923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784479_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br></div><!--end:1635784479923--><><!--begin:1635784506530--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Haskin<timestamp_1635784506_cv>:&nbsp;</b></span>All right thanks</div><!--end:1635784506530--><><!--begin:1635784525447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784525_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today? </div><!--end:1635784525447--><><!--begin:1635784544965--><div class=\'cv\'><span class=\'notranslate\'><b>Aaron Haskin<timestamp_1635784545_cv>:&nbsp;</b></span>No, that&#39;s all</div><!--end:1635784544965--><><!--begin:1635784555942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635784555_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635784555942--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I did my 40-hour HAZWOPER training with csregs as well as a refresher course last summer. I worked for Clean Harbors at the time, but I don\'t work for them anymore. They never gave me the certificate and I need it for my new job.\r\nTiffany has joined the chat.\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nAaron Haskin: All right thanks\r\nTiffany: My pleasure! Is there anything else I can assist you with today? \r\nAaron Haskin: No, that&#39;s all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('26042706827', 1635788551, 1635788749, 2, 23, 18, 14, 0, 0, 5, 0, 3729, 0, 0, 0, 0, 'John Khamis', 'john.khamis@erm.com', '73.188.242.230', '969c5907d8af05902c47334497f94dc4', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'I want to know when I can sign up for my 8 hour in person portion', '<div class=\'ca\'><div class=\'info_box\'><i>I want to know when I can sign up for my 8 hour in person portion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635788554677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788554_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Khamis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635788554677--><><!--begin:1635788565231--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788565_cv>:&nbsp;</b></span>Hi Tiffany! I am good</div><!--end:1635788565231--><><!--begin:1635788595253--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788595_cv>:&nbsp;</b></span>I am trying to figure out possible times to schedule my 8 hour in person portion of the HAZWOPER 40 hr</div><!--end:1635788595253--><><!--begin:1635788603387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788603_co>:&nbsp;</b></span>Are you completed with the online portion?</div><!--end:1635788603387--><><!--begin:1635788612843--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788613_cv>:&nbsp;</b></span>I have not completed the online section</div><!--end:1635788612843--><><!--begin:1635788633981--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788634_cv>:&nbsp;</b></span>But am just trying to gauge when the in person portions are so I can pace the rest of the online material</div><!--end:1635788633981--><><!--begin:1635788652403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788652_co>:&nbsp;</b></span>You must be completed with the online portion of training before we can register you for the hands-on class</div><!--end:1635788652403--><><!--begin:1635788673738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788673_co>:&nbsp;</b></span>We usually start registering hands-on students for classes that are scheduled for Friday on the Monday the same week.</div><!--end:1635788673738--><><!--begin:1635788694594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788694_co>:&nbsp;</b></span>I can send you a link to the schedule with details so when you are done with the online you will be ready</div><!--end:1635788694594--><><!--begin:1635788695143--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788695_cv>:&nbsp;</b></span>Okay, how often do the classes run, though?</div><!--end:1635788695143--><><!--begin:1635788702029--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788702_cv>:&nbsp;</b></span>Sure!</div><!--end:1635788702029--><><!--begin:1635788711497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788711_co>:&nbsp;</b></span>Weekly in different locations</div><!--end:1635788711497--><><!--begin:1635788720474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635788720_co>:&nbsp;</b></span>I will send the email momentarily </div><!--end:1635788720474--><><!--begin:1635788720342--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788720_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1635788720342--><><!--begin:1635788726776--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788726_cv>:&nbsp;</b></span>Thank you!</div><!--end:1635788726776--><><!--begin:1635788734822--><div class=\'cv\'><span class=\'notranslate\'><b>John Khamis<timestamp_1635788734_cv>:&nbsp;</b></span>Have a nice day!</div><!--end:1635788734822--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I want to know when I can sign up for my 8 hour in person portion\r\nTiffany has joined the chat.\r\nTiffany: Hi, John Khamis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Khamis: Hi Tiffany! I am good\r\nJohn Khamis: I am trying to figure out possible times to schedule my 8 hour in person portion of the HAZWOPER 40 hr\r\nTiffany: Are you completed with the online portion?\r\nJohn Khamis: I have not completed the online section\r\nJohn Khamis: But am just trying to gauge when the in person portions are so I can pace the rest of the online material\r\nTiffany: You must be completed with the online portion of training before we can register you for the hands-on class\r\nTiffany: We usually start registering hands-on students for classes that are scheduled for Friday on the Monday the same week.\r\nTiffany: I can send you a link to the schedule with details so when you are done with the online you will be ready\r\nJohn Khamis: Okay, how often do the classes run, though?\r\nJohn Khamis: Sure!\r\nTiffany: Weekly in different locations\r\nTiffany: I will send the email momentarily \r\nJohn Khamis: &#128077;\r\nJohn Khamis: Thank you!\r\nJohn Khamis: Have a nice day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('260527651CH', 1635889145, 1635889483, 2, 23, 28, 5, 0, 0, 0, 0, 3393, 0, 0, 0, 0, 'Monika', 'monika@secondsourcemed.com', '96.82.100.59', 'aeed0201b5d2823ff856a5c030228189', 'Select Area of Inquiry:-_-Other-cus-Company-_-Second Source Medical-cus-', 'It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?', '<div class=\'ca\'><div class=\'info_box\'><i>It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635889148510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889148_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Monika</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635889148510--><><!--begin:1635889176843--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889160_cv>:&nbsp;</b></span>ok</div><!--end:1635889176843--><><!--begin:1635889169851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889169_co>:&nbsp;</b></span>Please can I have your last name to look you up</div><!--end:1635889169851--><><!--begin:1635889192732--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889175_cv>:&nbsp;</b></span>Lee</div><!--end:1635889192732--><><!--begin:1635889201730--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889201_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1635889201730--><><!--begin:1635889240684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889240_co>:&nbsp;</b></span>You still need to log 15 minutes and 54 seconds in the previous module or course overview before this next module becomes unlocked to complete</div><!--end:1635889240684--><><!--begin:1635889260412--><div class=\'cv\'><span class=\'notranslate\'><b>Monika<timestamp_1635889243_cv>:&nbsp;</b></span>ok thanks.  It&#39;s confusing that it states completed when it is not</div><!--end:1635889260412--><><!--begin:1635889282238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889282_co>:&nbsp;</b></span>It is very time sensitive per OSHA regulations you must meet the certain time of training before accessing the exam</div><!--end:1635889282238--><><!--begin:1635889287514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889287_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1635889287514--><><!--begin:1635889440397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635889440_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635889440397--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It says I completed lesson 1, but I can\'t move onto lesson 2.  Why?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Monika!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMonika: ok\r\nTiffany: Please can I have your last name to look you up\r\nMonika: Lee\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany: You still need to log 15 minutes and 54 seconds in the previous module or course overview before this next module becomes unlocked to complete\r\nMonika: ok thanks.  It&#39;s confusing that it states completed when it is not\r\nTiffany: It is very time sensitive per OSHA regulations you must meet the certain time of training before accessing the exam\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('260595569JK', 1635957064, 1635957980, 2, 23, 30, 9, 0, 0, 0, 0, 4700, 0, 0, 0, 0, 'Allison Campbell', 'allison.campbell@woodplc.com', '207.11.241.4', '60876cb786edffbfc290b197d5bbe938', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Wood PLC-cus-', 'I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. ', '<div class=\'ca\'><div class=\'info_box\'><i>I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1635957066118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957066_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Allison Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1635957066118--><><!--begin:1635957076188--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957076_cv>:&nbsp;</b></span>I am good Tiffany, how are you?</div><!--end:1635957076188--><><!--begin:1635957111255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957111_co>:&nbsp;</b></span>I am good as well thank you.</div><!--end:1635957111255--><><!--begin:1635957118319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957118_co>:&nbsp;</b></span><br>Please give me one moment to look you up</div><!--end:1635957118319--><><!--begin:1635957131317--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957131_cv>:&nbsp;</b></span>Okay, thank you.</div><!--end:1635957131317--><><!--begin:1635957209415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957209_co>:&nbsp;</b></span>Looks like you are registered for the 40-Hour HAZWOPER Hybrid online training course.  ONce you complete the 40-Hours of training and pass the final exam with a 70% or better you will receive your certification via US Mail and a voucher to complete the hands-on training requirement within 6 months</div><!--end:1635957209415--><><!--begin:1635957308779--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957308_cv>:&nbsp;</b></span>Is there a course that&#39;s 32 hours online and 8 hours hands-on?</div><!--end:1635957308779--><><!--begin:1635957342307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957342_co>:&nbsp;</b></span>We also have a standard version of the online 40-Hour HAZWOPER which is 32 hours online, then you would have to attend the hands-on class before completing the final exam completing all this within 90 days.  </div><!--end:1635957342307--><><!--begin:1635957393177--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957393_cv>:&nbsp;</b></span>Is there any way to switch to that? Or is it too late?</div><!--end:1635957393177--><><!--begin:1635957452193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957452_co>:&nbsp;</b></span>Unfortunately I cannot switch you unless you do not have time in the online course and the request is received within 24 hours of placing the order.   </div><!--end:1635957452193--><><!--begin:1635957657769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957657_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1635957657769--><><!--begin:1635957689937--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957690_cv>:&nbsp;</b></span>I am trying to talk to my supervisor right now to figure out how to proceed. I don&#39;t think there is anything I can do at this point, though. So I think I am all set. </div><!--end:1635957689937--><><!--begin:1635957844468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957844_co>:&nbsp;</b></span>Yes if I were even to try to get approval to move you, you would have to start the Standard course from the beginning meaning you would have to complete the full 32-hours of online training, then the 8 hour hands-on and then online exam. </div><!--end:1635957844468--><><!--begin:1635957849641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1635957849_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1635957849641--><><!--begin:1635957898705--><div class=\'cv\'><span class=\'notranslate\'><b>Allison Campbell<timestamp_1635957898_cv>:&nbsp;</b></span>You too.</div><!--end:1635957898705--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I thought I was signed up for a hybrid 32 hour online and 8 hour in person class, but I see that the online modules are for 40 hours. Could you please help me make sure I am on the right path and enrolled in the correct course? I have completed over 80% of the current course I am in. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Allison Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAllison Campbell: I am good Tiffany, how are you?\r\nTiffany: I am good as well thank you.\r\nTiffany: Please give me one moment to look you up\r\nAllison Campbell: Okay, thank you.\r\nTiffany: Looks like you are registered for the 40-Hour HAZWOPER Hybrid online training course.  ONce you complete the 40-Hours of training and pass the final exam with a 70% or better you will receive your certification via US Mail and a voucher to complete the hands-on training requirement within 6 months\r\nAllison Campbell: Is there a course that&#39;s 32 hours online and 8 hours hands-on?\r\nTiffany: We also have a standard version of the online 40-Hour HAZWOPER which is 32 hours online, then you would have to attend the hands-on class before completing the final exam completing all this within 90 days.  \r\nAllison Campbell: Is there any way to switch to that? Or is it too late?\r\nTiffany: Unfortunately I cannot switch you unless you do not have time in the online course and the request is received within 24 hours of placing the order.   \r\nTiffany: Is there anything else I can assist you with today?\r\nAllison Campbell: I am trying to talk to my supervisor right now to figure out how to proceed. I don&#39;t think there is anything I can do at this point, though. So I think I am all set. \r\nTiffany: Yes if I were even to try to get approval to move you, you would have to start the Standard course from the beginning meaning you would have to complete the full 32-hours of online training, then the 8 hour hands-on and then online exam. \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAllison Campbell: You too.\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2610284692A', 1636389957, 1636390301, 2, 23, 23, 5, 0, 0, 3, 0, 3270, 213, 0, 0, 0, 'Duane Gobin', 'donnchaidh@tutanota.com', '45.128.36.178', 'c24db62edf4c503db74c1709afdf13a3', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-University of Tennessee-cus-', 'Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?', '<div class=\'ca\'><div class=\'info_box\'><i>Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636389960190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636389960_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Duane Gobin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636389960190--><><!--begin:1636389967731--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636389967_cv>:&nbsp;</b></span>ok</div><!--end:1636389967731--><><!--begin:1636390002381--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390002_cv>:&nbsp;</b></span>Have you read the question?</div><!--end:1636390002381--><><!--begin:1636390025577--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390025_co>:&nbsp;</b></span>I can send you an email with a link to the scheduled locations and dates.  Please note all classes are scheduled pending confirmation based on having enough interest in the class.  </div><!--end:1636390025577--><><!--begin:1636390101929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390101_co>:&nbsp;</b></span>I do not see you in our system.  Did you complete the online portion with Compliance Solutions? </div><!--end:1636390101929--><><!--begin:1636390106006--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390106_cv>:&nbsp;</b></span>I&#39;m not quite sure what that means. I was considering maybe signing up fort the ONLINE course, and purchasing a voucher for the practical session</div><!--end:1636390106006--><><!--begin:1636390131851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390131_co>:&nbsp;</b></span>Aww I see.  </div><!--end:1636390131851--><><!--begin:1636390171729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390171_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER refresher schedule as a reference for when and where we are holding our hands-on classes for the online students</div><!--end:1636390171729--><><!--begin:1636390176797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390176_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1636390176797--><><!--begin:1636390284117--><div class=\'cv\'><span class=\'notranslate\'><b>Duane Gobin<timestamp_1636390284_cv>:&nbsp;</b></span>WoW1 That&#39;s just too far. I won&#39;t be able to make that. Oh well, I&#39;ll just do the online version alone with another company. Thanks</div><!--end:1636390284117--><><!--begin:1636390300672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636390300_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636390300672--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Where can I take the \"practical\" assessment after taking the 4o hr HAZWOPER course? I am currently based in Knoxville, Tn. Do you have any training centres here?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Duane Gobin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDuane Gobin: ok\r\nDuane Gobin: Have you read the question?\r\nTiffany: I can send you an email with a link to the scheduled locations and dates.  Please note all classes are scheduled pending confirmation based on having enough interest in the class.  \r\nTiffany: I do not see you in our system.  Did you complete the online portion with Compliance Solutions? \r\nDuane Gobin: I&#39;m not quite sure what that means. I was considering maybe signing up fort the ONLINE course, and purchasing a voucher for the practical session\r\nTiffany: Aww I see.  \r\nTiffany: You can use the 8-Hour HAZWOPER refresher schedule as a reference for when and where we are holding our hands-on classes for the online students\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nDuane Gobin: WoW1 That&#39;s just too far. I won&#39;t be able to make that. Oh well, I&#39;ll just do the online version alone with another company. Thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2610369164X', 1636398407, 1636399248, 2, 23, 25, 5, 0, 0, 0, 0, 2866, 0, 0, 0, 0, 'Sandra McCann', 'Sandra.McCann@tetratech.com', '165.225.10.237', '77dae6f31b4cec3ddeed00f1ae4c93f7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech Inc-cus-', 'I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?', '<div class=\'ca\'><div class=\'info_box\'><i>I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636398409813--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398409_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sandra McCann</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636398409813--><><!--begin:1636398442626--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398442_cv>:&nbsp;</b></span>I am good</div><!--end:1636398442626--><><!--begin:1636398558556--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398558_co>:&nbsp;</b></span>One moment while I look up the order please</div><!--end:1636398558556--><><!--begin:1636398606656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398606_co>:&nbsp;</b></span>I have not heard of that error before.  Did you log into your group manager account prior to trying to invite the student?</div><!--end:1636398606656--><><!--begin:1636398661772--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398661_cv>:&nbsp;</b></span>I just clicked the link in the e-mail with the subject line Your purchase has been processed</div><!--end:1636398661772--><><!--begin:1636398726591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398726_co>:&nbsp;</b></span>Would you like me to invite the student for you rather then keeping you waiting while trying to figure out the error?</div><!--end:1636398726591--><><!--begin:1636398832361--><div class=\'cv\'><span class=\'notranslate\'><b>Sandra McCann<timestamp_1636398832_cv>:&nbsp;</b></span>I think I figured it out, the link does not work, but digging around on the site I found it.  Thank you</div><!--end:1636398832361--><><!--begin:1636398875960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636398875_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with today? </div><!--end:1636398875960--><><!--begin:1636399245765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636399245_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636399245765--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I received an e-mail with the Log in to get Started, for order 14902.  When I click to invite my student, it get the message : the Order was not processed because it was created by a different user, what do I do from here?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sandra McCann!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSandra McCann: I am good\r\nTiffany: One moment while I look up the order please\r\nTiffany: I have not heard of that error before.  Did you log into your group manager account prior to trying to invite the student?\r\nSandra McCann: I just clicked the link in the e-mail with the subject line Your purchase has been processed\r\nTiffany: Would you like me to invite the student for you rather then keeping you waiting while trying to figure out the error?\r\nSandra McCann: I think I figured it out, the link does not work, but digging around on the site I found it.  Thank you\r\nTiffany: Of course! Is there anything else I can assist you with today? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('261118611GV', 1636480098, 1636481179, 2, 23, 22, 3, 0, 0, 5, 0, 3701, 0, 0, 0, 0, 'Paul Pham', 'paul.pham@gorillacircuits.com', '50.238.55.26', '29e8b009ee9fbbb115c27ad420d790a2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Gorilla Circuits-cus-', 'Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636480100104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480100_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paul Pham</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636480100104--><><!--begin:1636480124747--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480120_cv>:&nbsp;</b></span>question about the hybrid 40hrs hazwoper</div><!--end:1636480124747--><><!--begin:1636480168298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480168_co>:&nbsp;</b></span>We have two online courses.</div><!--end:1636480168298--><><!--begin:1636480174857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480174_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1636480174857--><><!--begin:1636480227321--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480223_cv>:&nbsp;</b></span>so the hybrid have no 8hrs hands-on?</div><!--end:1636480227321--><><!--begin:1636480243500--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480239_cv>:&nbsp;</b></span>because the course listed it as 8hrs </div><!--end:1636480243500--><><!--begin:1636480336785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480336_co>:&nbsp;</b></span>the hybrid does have an 8-hour hands on class it just is after you complete the online portion you receive the voucher to attend the hands-on class within 6 months </div><!--end:1636480336785--><><!--begin:1636480402526--><div class=\'cv\'><span class=\'notranslate\'><b>Paul Pham<timestamp_1636480398_cv>:&nbsp;</b></span>ok thanks</div><!--end:1636480402526--><><!--begin:1636480508922--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636480508_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636480508922--><><!--begin:1636481177520--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636481177_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636481177520--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the 40 hrs hazwoper hybrid actually required 40 hours online + 8 hours hands-on or is it 32 hrs online and 8 hours hands-on?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Paul Pham!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaul Pham: question about the hybrid 40hrs hazwoper\r\nTiffany: We have two online courses.\r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nPaul Pham: so the hybrid have no 8hrs hands-on?\r\nPaul Pham: because the course listed it as 8hrs \r\nTiffany: the hybrid does have an 8-hour hands on class it just is after you complete the online portion you receive the voucher to attend the hands-on class within 6 months \r\nPaul Pham: ok thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2611299714M', 1636491464, 1636492468, 2, 23, 27, 7, 0, 0, 5, 0, 1861, 0, 0, 0, 0, 'Alisa Gee', 'alisa.gee@cepheid.com', '75.25.121.13', '742cc71a5a6e58f94c4fdd6120c6296d', 'Select Area of Inquiry:-_-Other-cus-Company-_-Cepheid-cus-', 'Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636491468533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491468_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alisa Gee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636491468533--><><!--begin:1636491502641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491502_co>:&nbsp;</b></span>The OSHA 10 hour course we offer is for construction <a href=\'https://csregs.com/products/osha-10-hour-construction-safety\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/osha-10-hour-construction-safety</a></div><!--end:1636491502641--><><!--begin:1636491648270--><div class=\'cv\'><span class=\'notranslate\'><b>Alisa Gee<timestamp_1636491648_cv>:&nbsp;</b></span>Hi Tiffany-  yes I see the construction course but need one for general industry</div><!--end:1636491648270--><><!--begin:1636491787911--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491787_co>:&nbsp;</b></span>Unfortunately we offer the Construction only not the General Industry </div><!--end:1636491787911--><><!--begin:1636492396620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492396_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1636492396620--><><!--begin:1636492461792--><div class=\'cv\'><span class=\'notranslate\'><b>Alisa Gee<timestamp_1636492462_cv>:&nbsp;</b></span>thank you</div><!--end:1636492461792--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi\r\n\r\nDoes Compliance solutions offer OSHA 10 hour course for general industry?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alisa Gee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The OSHA 10 hour course we offer is for construction https://csregs.com/products/osha-10-hour-construction-safety\r\nAlisa Gee: Hi Tiffany-  yes I see the construction course but need one for general industry\r\nTiffany: Unfortunately we offer the Construction only not the General Industry \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAlisa Gee: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261130338E5', 1636491830, 1636492388, 2, 23, 26, 8, 0, 0, 5, 0, 3272, 215, 0, 0, 0, 'crizmon', 'crizmon@hlworegon.com', '68.67.105.121', '6581d74d5134e3ea500bbd53153562e5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Hudspeth Land and Water-cus-', 'Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636491832869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491832_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>crizmon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636491832869--><><!--begin:1636491844889--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636491844_cv>:&nbsp;</b></span>Doing well, you?</div><!--end:1636491844889--><><!--begin:1636491926861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636491926_co>:&nbsp;</b></span>I am good thank you! We are still having the issues printing the certificates from our new system.  </div><!--end:1636491926861--><><!--begin:1636491991558--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636491991_cv>:&nbsp;</b></span>How long will that be? I called in a week or so ago and they sent me Amber&#39;s certificate because ODOT needed it. Can  you email me Emily&#39;s? </div><!--end:1636491991558--><><!--begin:1636492125733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492125_co>:&nbsp;</b></span>I can send you a PDF copy of Emily&#39;s 40 HAZ Cert from when she completed the online course yes.  I am not sure on a time frame for the system to be corrected.  We are working on it everyday and hope to be printing certificates through next week if it all goes well.  </div><!--end:1636492125733--><><!--begin:1636492185945--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636492185_cv>:&nbsp;</b></span>I would appreciate the emailed copy now. Will you still be sending them both through the mail when the issue is corrected?</div><!--end:1636492185945--><><!--begin:1636492268475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492268_co>:&nbsp;</b></span>Yes when the issue is corrected we will be sending all certificates we have not sent a hard copy for via US Mail regardless if we issued a PDF copy.</div><!--end:1636492268475--><><!--begin:1636492313750--><div class=\'cv\'><span class=\'notranslate\'><b>crizmon<timestamp_1636492313_cv>:&nbsp;</b></span>Please send it to <a href=\'mailto:crizmon@hlworegon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>crizmon@hlworegon.com</a>.            Thank you so much!! Have a great day!</div><!--end:1636492313750--><><!--begin:1636492357198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636492357_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636492357198--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am following up on the certificate for Emily Wells. She took the hazwoper class on 10/15 in Beaverton to complete her 40 hours. I know you have been having issues and wanted to check in and see what the status is. \r\nTiffany has joined the chat.\r\nTiffany: Hi, crizmon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ncrizmon: Doing well, you?\r\nTiffany: I am good thank you! We are still having the issues printing the certificates from our new system.  \r\ncrizmon: How long will that be? I called in a week or so ago and they sent me Amber&#39;s certificate because ODOT needed it. Can  you email me Emily&#39;s? \r\nTiffany: I can send you a PDF copy of Emily&#39;s 40 HAZ Cert from when she completed the online course yes.  I am not sure on a time frame for the system to be corrected.  We are working on it everyday and hope to be printing certificates through next week if it all goes well.  \r\ncrizmon: I would appreciate the emailed copy now. Will you still be sending them both through the mail when the issue is corrected?\r\nTiffany: Yes when the issue is corrected we will be sending all certificates we have not sent a hard copy for via US Mail regardless if we issued a PDF copy.\r\ncrizmon: Please send it to mailto:crizmon@hlworegon.com.            Thank you so much!! Have a great day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261388577WQ', 1636750066, 1636750547, 2, 23, 23, 4, 0, 0, 0, 0, 2359, 0, 0, 0, 0, 'Eric', 'eric.santos@aptim.com', '107.77.214.77', '174f824787b6730769a01684d6edacbb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.', '<div class=\'ca\'><div class=\'info_box\'><i>Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636750069781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750069_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636750069781--><><!--begin:1636750084958--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1636750085_cv>:&nbsp;</b></span>Doing well, thank you</div><!--end:1636750084958--><><!--begin:1636750161359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750161_co>:&nbsp;</b></span>We advise if the certification is not renewed within 3 months of the annual requirement you complete the initial training again.  But we cannot make that decision for you.  </div><!--end:1636750161359--><><!--begin:1636750193182--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750193_co>:&nbsp;</b></span>OSHA is not 100% clear when they state the requirements for the annual refresher</div><!--end:1636750193182--><><!--begin:1636750228381--><div class=\'cv\'><span class=\'notranslate\'><b>Eric<timestamp_1636750228_cv>:&nbsp;</b></span>I&#39;ve noticed, I couldn&#39;t find anything specific.  Thank you for your advice!</div><!--end:1636750228381--><><!--begin:1636750253075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750253_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1636750253075--><><!--begin:1636750545613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636750545_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1636750545613--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I take the HAZWOPER 8-hour refresher training if my previous training expired on 12/12/20?  My initial 40-hour training was on 1/6/14, and I\'ve kept it up-to-date every year until recently.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEric: Doing well, thank you\r\nTiffany: We advise if the certification is not renewed within 3 months of the annual requirement you complete the initial training again.  But we cannot make that decision for you.  \r\nTiffany: OSHA is not 100% clear when they state the requirements for the annual refresher\r\nEric: I&#39;ve noticed, I couldn&#39;t find anything specific.  Thank you for your advice!\r\nTiffany: Is there anything else I can assist you with today? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('26163564387', 1636997139, 1636997251, 2, 23, 30, 8, 0, 0, 0, 0, 1101, 0, 0, 0, 0, 'Marcus', 'marcus.siefert@technipfmc.com', '73.6.214.155', 'f90a6e6ca27f8fd4b6f29f95b43127a0', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TechnipFMC-cus-', 'I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1636997142489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636997142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marcus</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1636997142489--><><!--begin:1636997173391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1636997173_co>:&nbsp;</b></span>The class final determination will be made tomorrow by management.  The class is still pending at this time.  </div><!--end:1636997173391--><><!--begin:1636997230665--><div class=\'cv\'><span class=\'notranslate\'><b>Marcus<timestamp_1636997230_cv>:&nbsp;</b></span>Ok thanks!</div><!--end:1636997230665--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m registered for the 8-Hour HAZWOPER Annual Refresher for this Friday 11/19/21 in Houston.  Do y\'all have enough students for this course or will it be cancelled?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marcus!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: The class final determination will be made tomorrow by management.  The class is still pending at this time.  \r\nMarcus: Ok thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('261652028EB', 1637013525, 1637013814, 2, 23, 32, 13, 0, 0, 0, 0, 3177, 0, 0, 0, 0, 'john', 'john.cazares@cepheid.com', '12.197.245.138', 'd0b0008363b2fd92b19cbb2ebe61608f', 'Select Area of Inquiry:-_-Other-cus-Company-_-cepheid-cus-', 'Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.', '<div class=\'ca\'><div class=\'info_box\'><i>Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1637013529018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013528_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>john</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1637013529018--><><!--begin:1637013544252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013544_co>:&nbsp;</b></span>Do you have an order number I can look up?</div><!--end:1637013544252--><><!--begin:1637013546088--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013546_cv>:&nbsp;</b></span>Hi Tiffany, I am well. thank you</div><!--end:1637013546088--><><!--begin:1637013548166--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013548_cv>:&nbsp;</b></span>how are you?</div><!--end:1637013548166--><><!--begin:1637013554964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013554_co>:&nbsp;</b></span>I am good thank you</div><!--end:1637013554964--><><!--begin:1637013576360--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013576_cv>:&nbsp;</b></span>I do not, I believe someone from my company used my credit card and did not send me a receipt</div><!--end:1637013576360--><><!--begin:1637013653189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013653_co>:&nbsp;</b></span>Okay that is fine I believe it is #14479 ordered by Shakti Sampath</div><!--end:1637013653189--><><!--begin:1637013667360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013667_co>:&nbsp;</b></span>Can I please have your email address to send the receipt to?</div><!--end:1637013667360--><><!--begin:1637013686265--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013686_cv>:&nbsp;</b></span><a href=\'mailto:john.cazares@cepheid.com\' target=\'_blank\' rel=\'noopener noreferrer\'>john.cazares@cepheid.com</a></div><!--end:1637013686265--><><!--begin:1637013693705--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013693_cv>:&nbsp;</b></span>okay, thank you!</div><!--end:1637013693705--><><!--begin:1637013746118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013746_co>:&nbsp;</b></span>My pleasure! I have sent the email a moment ago</div><!--end:1637013746118--><><!--begin:1637013762894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637013762_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1637013762894--><><!--begin:1637013785851--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013785_cv>:&nbsp;</b></span>that is all</div><!--end:1637013785851--><><!--begin:1637013788223--><div class=\'cv\'><span class=\'notranslate\'><b>john<timestamp_1637013788_cv>:&nbsp;</b></span>thanks again</div><!--end:1637013788223--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you please provide a receipt for purchase on 10/6/2021 in the amount of $140.00? My credit card\'s last 4 digits are: 5338.\r\nTiffany has joined the chat.\r\nTiffany: Hi, john!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number I can look up?\r\njohn: Hi Tiffany, I am well. thank you\r\njohn: how are you?\r\nTiffany: I am good thank you\r\njohn: I do not, I believe someone from my company used my credit card and did not send me a receipt\r\nTiffany: Okay that is fine I believe it is #14479 ordered by Shakti Sampath\r\nTiffany: Can I please have your email address to send the receipt to?\r\njohn: mailto:john.cazares@cepheid.com\r\njohn: okay, thank you!\r\nTiffany: My pleasure! I have sent the email a moment ago\r\nTiffany: Is there anything else I can assist you with today?\r\njohn: that is all\r\njohn: thanks again\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('261715936EZ', 1637077412, 1637077643, 2, 23, 10, 6, 0, 0, 0, 0, 3887, 0, 0, 0, 0, 'Agatha', 'amkim@trccompanies.com', '73.158.214.243', 'f5c9eb323d30bf15d6a5bf2d4bd42424', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-TRC-cus-', 'Why was my order cancelled?', '<div class=\'ca\'><div class=\'info_box\'><i>Why was my order cancelled?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1637077413897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077413_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Agatha</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1637077413897--><><!--begin:1637077425078--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077425_cv>:&nbsp;</b></span>i&#39;m good, hi tiffany</div><!--end:1637077425078--><><!--begin:1637077435055--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077435_cv>:&nbsp;</b></span>just wondering why my order was cancelled right after i made it</div><!--end:1637077435055--><><!--begin:1637077496523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077496_co>:&nbsp;</b></span>Can you provide me an order number?</div><!--end:1637077496523--><><!--begin:1637077503385--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077503_cv>:&nbsp;</b></span>14938</div><!--end:1637077503385--><><!--begin:1637077545454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077545_co>:&nbsp;</b></span>I see you are with TRC </div><!--end:1637077545454--><><!--begin:1637077550653--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077550_cv>:&nbsp;</b></span>yes</div><!--end:1637077550653--><><!--begin:1637077565878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077565_co>:&nbsp;</b></span>TRC has their own online portal they want the employees to use</div><!--end:1637077565878--><><!--begin:1637077580803--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077580_cv>:&nbsp;</b></span>oh</div><!--end:1637077580803--><><!--begin:1637077590150--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077590_cv>:&nbsp;</b></span>ok, i will go through there instead</div><!--end:1637077590150--><><!--begin:1637077591847--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077591_cv>:&nbsp;</b></span>thank you</div><!--end:1637077591847--><><!--begin:1637077594144--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077594_co>:&nbsp;</b></span>I believe I left you a voice message and sent you an email regarding this order per my notes</div><!--end:1637077594144--><><!--begin:1637077609236--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077609_cv>:&nbsp;</b></span>the email just said it was cancelled</div><!--end:1637077609236--><><!--begin:1637077614927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077614_co>:&nbsp;</b></span>Chloe Hudson or Tim Johnson are the TRC contacts for the training portal</div><!--end:1637077614927--><><!--begin:1637077615131--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077615_cv>:&nbsp;</b></span>thank you for taking care of that for me</div><!--end:1637077615131--><><!--begin:1637077623574--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077623_cv>:&nbsp;</b></span>i&#39;m still a little new to this</div><!--end:1637077623574--><><!--begin:1637077628676--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077628_cv>:&nbsp;</b></span>i will go through our system instead</div><!--end:1637077628676--><><!--begin:1637077634411--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1637077634_cv>:&nbsp;</b></span>thank you and have a great day</div><!--end:1637077634411--><><!--begin:1637077643634--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1637077643_co>:&nbsp;</b></span>You as well!</div><!--end:1637077643634--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Why was my order cancelled?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Agatha!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAgatha: i&#39;m good, hi tiffany\r\nAgatha: just wondering why my order was cancelled right after i made it\r\nTiffany: Can you provide me an order number?\r\nAgatha: 14938\r\nTiffany: I see you are with TRC \r\nAgatha: yes\r\nTiffany: TRC has their own online portal they want the employees to use\r\nAgatha: oh\r\nAgatha: ok, i will go through there instead\r\nAgatha: thank you\r\nTiffany: I believe I left you a voice message and sent you an email regarding this order per my notes\r\nAgatha: the email just said it was cancelled\r\nTiffany: Chloe Hudson or Tim Johnson are the TRC contacts for the training portal\r\nAgatha: thank you for taking care of that for me\r\nAgatha: i&#39;m still a little new to this\r\nAgatha: i will go through our system instead\r\nAgatha: thank you and have a great day\r\nTiffany: You as well!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('262856333H3', 1638217822, 1638218083, 2, 23, 24, 4, 0, 0, 0, 0, 2492, 0, 0, 0, 0, 'Shawn Harrison', 'SHarrison@forrestpaint.com', '50.228.24.114', 'a678175f7300e0512cfc18f01654e656', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Forrest paint -cus-', 'i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.', '<div class=\'ca\'><div class=\'info_box\'><i>i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638217826267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638217826_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shawn Harrison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638217826267--><><!--begin:1638217841578--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638217841_cv>:&nbsp;</b></span>good ty</div><!--end:1638217841578--><><!--begin:1638217972416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638217972_co>:&nbsp;</b></span>The refresher course is the same days we hold the hands-on training so you can use the same schedule as reference but to register you would need to call our office the Monday the week of the class you are interested in and we will get you set up at no additional cost.  </div><!--end:1638217972416--><><!--begin:1638218019171--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218019_cv>:&nbsp;</b></span>ok thank you </div><!--end:1638218019171--><><!--begin:1638218037373--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638218037_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1638218037373--><><!--begin:1638218057616--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218057_cv>:&nbsp;</b></span>i dont thank so </div><!--end:1638218057616--><><!--begin:1638218064816--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Harrison<timestamp_1638218064_cv>:&nbsp;</b></span>have a good day </div><!--end:1638218064816--><><!--begin:1638218077134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638218077_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638218077134--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'i have finshed the online training and now looking for the dress out part of the training for the HAZWOPER. all im seeing is the refresher corse. can you please help.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shawn Harrison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShawn Harrison: good ty\r\nTiffany: The refresher course is the same days we hold the hands-on training so you can use the same schedule as reference but to register you would need to call our office the Monday the week of the class you are interested in and we will get you set up at no additional cost.  \r\nShawn Harrison: ok thank you \r\nTiffany: Is there anything else I can assist you with today?\r\nShawn Harrison: i dont thank so \r\nShawn Harrison: have a good day \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2629351208K', 1638296597, 1638297308, 1, 23, 12, 10, 0, 0, 0, 0, 4983, 0, 0, 0, 0, 'Kerry Treacy', 'kerry.treacy@aptim.com', '108.35.156.247', '66352d3511342b60c6bc76b0d1d84306', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-8 HR HAZWOPER REFRESHER-cus-', 'Won\'t allow me to start second module when it says I completed the first. ', '<div class=\'ca\'><div class=\'info_box\'><i>Won\'t allow me to start second module when it says I completed the first. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638296601582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296601_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kerry Treacy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638296601582--><><!--begin:1638296631929--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296632_cv>:&nbsp;</b></span>I&#39;m fine. Why does it say I completed Lesson 1 but will not allow me to start Lesson 2?</div><!--end:1638296631929--><><!--begin:1638296660563--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296660_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638296660563--><><!--begin:1638296718168--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296718_cv>:&nbsp;</b></span>so I just need to reread it for a few minute to reach the limit?</div><!--end:1638296718168--><><!--begin:1638296765578--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296765_cv>:&nbsp;</b></span>is there a way to see how much time is left?</div><!--end:1638296765578--><><!--begin:1638296781870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296781_co>:&nbsp;</b></span>Yes you need to spend at least 6 minutes and 8 seconds more in the previous module(s)</div><!--end:1638296781870--><><!--begin:1638296790300--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296790_co>:&nbsp;</b></span>If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1638296790300--><><!--begin:1638296798513--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296798_co>:&nbsp;</b></span>With the time needed </div><!--end:1638296798513--><><!--begin:1638296798770--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296798_cv>:&nbsp;</b></span>thank you </div><!--end:1638296798770--><><!--begin:1638296812565--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296812_cv>:&nbsp;</b></span>I didn&#39;t want to leave the module to check the question mark </div><!--end:1638296812565--><><!--begin:1638296865592--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296865_co>:&nbsp;</b></span>While in the module it does not have a time tracker to view unfortunately </div><!--end:1638296865592--><><!--begin:1638296902148--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296902_cv>:&nbsp;</b></span>I&#39;m curious where the 55 minute time frame comes from? Is it an average of how long it takes people to review? I feel like each module I have to wait around for 10 minutes when I already pass the quizzes </div><!--end:1638296902148--><><!--begin:1638296953938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296953_co>:&nbsp;</b></span>Yes it is the average the developers set in place</div><!--end:1638296953938--><><!--begin:1638296972871--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638296972_cv>:&nbsp;</b></span>Got it. Well thank you. </div><!--end:1638296972871--><><!--begin:1638296999805--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638296999_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638296999805--><><!--begin:1638297013327--><div class=\'cv\'><span class=\'notranslate\'><b>Kerry Treacy<timestamp_1638297013_cv>:&nbsp;</b></span>Nope that was it, thanks!</div><!--end:1638297013327--><><!--begin:1638297050991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638297050_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638297050991--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Won\'t allow me to start second module when it says I completed the first. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kerry Treacy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKerry Treacy: I&#39;m fine. Why does it say I completed Lesson 1 but will not allow me to start Lesson 2?\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nKerry Treacy: so I just need to reread it for a few minute to reach the limit?\r\nKerry Treacy: is there a way to see how much time is left?\r\nTiffany: Yes you need to spend at least 6 minutes and 8 seconds more in the previous module(s)\r\nTiffany: If you hover your curser/arrow over the question mark it will give you an explanation.\r\nTiffany: With the time needed \r\nKerry Treacy: thank you \r\nKerry Treacy: I didn&#39;t want to leave the module to check the question mark \r\nTiffany: While in the module it does not have a time tracker to view unfortunately \r\nKerry Treacy: I&#39;m curious where the 55 minute time frame comes from? Is it an average of how long it takes people to review? I feel like each module I have to wait around for 10 minutes when I already pass the quizzes \r\nTiffany: Yes it is the average the developers set in place\r\nKerry Treacy: Got it. Well thank you. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKerry Treacy: Nope that was it, thanks!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2630123335V', 1638373817, 1638374631, 2, 23, 17, 13, 0, 0, 0, 0, 1554, 0, 0, 0, 0, 'cody phillips', 'phillipscody49@gmail.com', '216.106.78.101', 'd22f7201b62b2bd80f3195f3c24b1ba9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-EDI-cus-', 'The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop', '<div class=\'ca\'><div class=\'info_box\'><i>The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638373821222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638373821_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>cody phillips</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638373821222--><><!--begin:1638373944590--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638373944_co>:&nbsp;</b></span>Which browser are you using on your laptop and what is the site address you are having issues with?</div><!--end:1638373944590--><><!--begin:1638374180248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638374180_co>:&nbsp;</b></span>Cody are you still there?</div><!--end:1638374180248--><><!--begin:1638374626454--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638374626_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638374626454--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The site will not allow me to log onto it from my laptop, but it will on my phone. I need to be able to use the laptop\r\nTiffany has joined the chat.\r\nTiffany: Hi, cody phillips!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Which browser are you using on your laptop and what is the site address you are having issues with?\r\nTiffany: Cody are you still there?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2630159399C', 1638377427, 1638377949, 2, 23, 23, 4, 0, 0, 5, 0, 3818, 0, 0, 0, 0, 'Brenda', 'brenda.herrington@dsm.com', '71.14.231.66', '8c72fd04c08cb44fb617cfab5c65acff', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Romer Labs Inc-cus-', 'My email address has changed but an account was created under this new email address but it will not let me log in using this new email', '<div class=\'ca\'><div class=\'info_box\'><i>My email address has changed but an account was created under this new email address but it will not let me log in using this new email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638377431351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377431_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brenda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638377431351--><><!--begin:1638377439232--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377439_cv>:&nbsp;</b></span>good</div><!--end:1638377439232--><><!--begin:1638377467437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377467_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1638377467437--><><!--begin:1638377729712--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377729_cv>:&nbsp;</b></span>my previous email was <a href=\'mailto:brenda.herrington@romerlabs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>brenda.herrington@romerlabs.com</a></div><!--end:1638377729712--><><!--begin:1638377785045--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377785_cv>:&nbsp;</b></span>are you still there?</div><!--end:1638377785045--><><!--begin:1638377791327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377791_co>:&nbsp;</b></span>I see your new account is all set and should be working.  There may be an issues with to much cookies and cache stored in the background of your computer </div><!--end:1638377791327--><><!--begin:1638377810046--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377810_cv>:&nbsp;</b></span>I cleared the cache</div><!--end:1638377810046--><><!--begin:1638377811554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377811_co>:&nbsp;</b></span>Could you try using the follow link and then loggin in to see if it helps</div><!--end:1638377811554--><><!--begin:1638377817216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377817_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1638377817216--><><!--begin:1638377821898--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377822_cv>:&nbsp;</b></span>sure</div><!--end:1638377821898--><><!--begin:1638377867406--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377867_co>:&nbsp;</b></span>My side shows the account is currently active.  Are you possibly logged in on another browser or device?</div><!--end:1638377867406--><><!--begin:1638377869022--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377869_cv>:&nbsp;</b></span>did not work</div><!--end:1638377869022--><><!--begin:1638377907891--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377909_cv>:&nbsp;</b></span>I don&#39;t think so but I will close everything down and restart my computer</div><!--end:1638377907891--><><!--begin:1638377924680--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377924_cv>:&nbsp;</b></span>if that doesn&#39;t work  I will contact you again</div><!--end:1638377924680--><><!--begin:1638377935451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638377935_co>:&nbsp;</b></span>Okay if you still need assistance after that I will be here for you :)</div><!--end:1638377935451--><><!--begin:1638377946424--><div class=\'cv\'><span class=\'notranslate\'><b>Brenda<timestamp_1638377946_cv>:&nbsp;</b></span>Thanks Tiffany</div><!--end:1638377946424--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My email address has changed but an account was created under this new email address but it will not let me log in using this new email\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brenda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrenda: good\r\nTiffany: One moment while I look you up\r\nBrenda: my previous email was mailto:brenda.herrington@romerlabs.com\r\nBrenda: are you still there?\r\nTiffany: I see your new account is all set and should be working.  There may be an issues with to much cookies and cache stored in the background of your computer \r\nBrenda: I cleared the cache\r\nTiffany: Could you try using the follow link and then loggin in to see if it helps\r\nTiffany: https://csregsonline.com/\r\nBrenda: sure\r\nTiffany: My side shows the account is currently active.  Are you possibly logged in on another browser or device?\r\nBrenda: did not work\r\nBrenda: I don&#39;t think so but I will close everything down and restart my computer\r\nBrenda: if that doesn&#39;t work  I will contact you again\r\nTiffany: Okay if you still need assistance after that I will be here for you :)\r\nBrenda: Thanks Tiffany\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263023325Y7', 1638384826, 1638387124, 2, 23, 36, 17, 0, 0, 0, 0, 2997, 0, 0, 0, 0, 'Alison Adams', 'a.adams@trileaf.com', '71.46.237.210', 'fdfb9b36172425d9cb87f3af9bc350ed', 'Select Area of Inquiry:-_-Other-cus-Company-_-Trileaf-cus-', 'I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638384829836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384829_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alison Adams</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638384829836--><><!--begin:1638384848167--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384848_cv>:&nbsp;</b></span>I&#39;m doing well! and you?</div><!--end:1638384848167--><><!--begin:1638384879972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384879_co>:&nbsp;</b></span>I am good thank you! OSHA is not specific on the annual date requirement</div><!--end:1638384879972--><><!--begin:1638384906292--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638384906_co>:&nbsp;</b></span>We advise completing the refresher within 3 months of the previous date</div><!--end:1638384906292--><><!--begin:1638384919749--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384919_cv>:&nbsp;</b></span>Ok, so as long as i still take the refresher course by the end of 2020, my HAZWOPER cert is still valid?</div><!--end:1638384919749--><><!--begin:1638384927907--><div class=\'cv\'><span class=\'notranslate\'><b>Alison Adams<timestamp_1638384927_cv>:&nbsp;</b></span>*by the end of 2021</div><!--end:1638384927907--><><!--begin:1638385116021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638385115_co>:&nbsp;</b></span>As I stated OSHA is not specific on the annual date requirement in the regulations and I can only offer our option/advise on the wiggle room we suggest.  The ultimate decision is up to you.  I am sorry I can not give you a more yes or no answer</div><!--end:1638385116021--><><!--begin:1638385363820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638385363_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1638385363820--><><!--begin:1638387123712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638387123_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638387123712--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I took my last 8-hr HAZWOPER annual refresher in 2020, and the certificate is dated 10/30/20. I forgot to take this year\'s refresher by that date in 2021; will i still be able to take the refresher by the end of the year and my certification still be valid? Or did i miss the window, since it\'s past 10/30/21? Thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alison Adams!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlison Adams: I&#39;m doing well! and you?\r\nTiffany: I am good thank you! OSHA is not specific on the annual date requirement\r\nTiffany: We advise completing the refresher within 3 months of the previous date\r\nAlison Adams: Ok, so as long as i still take the refresher course by the end of 2020, my HAZWOPER cert is still valid?\r\nAlison Adams: *by the end of 2021\r\nTiffany: As I stated OSHA is not specific on the annual date requirement in the regulations and I can only offer our option/advise on the wiggle room we suggest.  The ultimate decision is up to you.  I am sorry I can not give you a more yes or no answer\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263031843RG', 1638393341, 1638394004, 2, 23, 33, 12, 0, 0, 0, 0, 4208, 0, 0, 0, 0, 'Chris Gardner', 'c.gardner@danbury-ct.gov', '71.234.203.34', '664393fc1e1e9734249bbf4a08cfbebe', 'Select Area of Inquiry:-_-Other-cus-Company-_-City of Danbury Public Utilities-cus-', 'I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27', '<div class=\'ca\'><div class=\'info_box\'><i>I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638393343440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393343_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638393343440--><><!--begin:1638393356416--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393356_cv>:&nbsp;</b></span>I am doing well, thank you</div><!--end:1638393356416--><><!--begin:1638393415436--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393415_co>:&nbsp;</b></span>I can send you an email with the class schedule link as well as directions on how to register for the hands-on class if you would like</div><!--end:1638393415436--><><!--begin:1638393451438--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393451_cv>:&nbsp;</b></span>I am just worried the class will get canceled again and I wont get it done before it expires </div><!--end:1638393451438--><><!--begin:1638393481477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393481_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1638393481477--><><!--begin:1638393527299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393527_co>:&nbsp;</b></span>The link above is for the scheduled classes </div><!--end:1638393527299--><><!--begin:1638393563770--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393563_cv>:&nbsp;</b></span>What happens if that one gets canceled like the last ones I tried to sign up for?</div><!--end:1638393563770--><><!--begin:1638393576195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393576_co>:&nbsp;</b></span>Confirmed classes for this Friday are Detroit, MI, Nyack, NY Portland, OR San Jose, CA and St Louis, MO</div><!--end:1638393576195--><><!--begin:1638393592443--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393592_cv>:&nbsp;</b></span>Can I sign up for nyack?</div><!--end:1638393592443--><><!--begin:1638393610410--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393610_cv>:&nbsp;</b></span>That&#39;s not far from me!</div><!--end:1638393610410--><><!--begin:1638393636283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393636_co>:&nbsp;</b></span>Yes I can get you into Nyack for this Friday 12/03/2021</div><!--end:1638393636283--><><!--begin:1638393647021--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393646_cv>:&nbsp;</b></span>That would be perfect!</div><!--end:1638393647021--><><!--begin:1638393653011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393652_co>:&nbsp;</b></span>I will get you set up and send you the details shortly.</div><!--end:1638393653011--><><!--begin:1638393684043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393683_co>:&nbsp;</b></span>There are fees to reschedule so are you sure you want to be registered into that class</div><!--end:1638393684043--><><!--begin:1638393929701--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638393929_cv>:&nbsp;</b></span>Yes please</div><!--end:1638393929701--><><!--begin:1638393963620--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638393963_co>:&nbsp;</b></span>I will get you set up and send you the details in about 15 minutes.  Is there anything else I can assist you with?</div><!--end:1638393963620--><><!--begin:1638394005065--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Gardner<timestamp_1638394004_cv>:&nbsp;</b></span>Awesome thank you!</div><!--end:1638394005065--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I still need to do 8 hours hands on for my 40hr hazwopper. Anything in the northeast coming up?!? My Voucher expires on 12/27\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Gardner: I am doing well, thank you\r\nTiffany: I can send you an email with the class schedule link as well as directions on how to register for the hands-on class if you would like\r\nChris Gardner: I am just worried the class will get canceled again and I wont get it done before it expires \r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: The link above is for the scheduled classes \r\nChris Gardner: What happens if that one gets canceled like the last ones I tried to sign up for?\r\nTiffany: Confirmed classes for this Friday are Detroit, MI, Nyack, NY Portland, OR San Jose, CA and St Louis, MO\r\nChris Gardner: Can I sign up for nyack?\r\nChris Gardner: That&#39;s not far from me!\r\nTiffany: Yes I can get you into Nyack for this Friday 12/03/2021\r\nChris Gardner: That would be perfect!\r\nTiffany: I will get you set up and send you the details shortly.\r\nTiffany: There are fees to reschedule so are you sure you want to be registered into that class\r\nChris Gardner: Yes please\r\nTiffany: I will get you set up and send you the details in about 15 minutes.  Is there anything else I can assist you with?\r\nChris Gardner: Awesome thank you!\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2631895954K', 1638551077, 1638552111, 2, 23, 16, 13, 0, 0, 5, 0, 6953, 0, 0, 0, 0, 'Catrina', 'CAniballi@duccielectrical.com', '71.232.200.97', 'adb0982bbb6174082d7358d1534f0178', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ducci-cus-', 'I need to schedule live hands on training.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to schedule live hands on training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638551081403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551081_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Catrina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638551081403--><><!--begin:1638551089827--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551089_cv>:&nbsp;</b></span>Good, Thank you</div><!--end:1638551089827--><><!--begin:1638551127947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551127_co>:&nbsp;</b></span>Have you had a chance to look over the scheduled classes?</div><!--end:1638551127947--><><!--begin:1638551141907--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551142_cv>:&nbsp;</b></span>No, I can&#39;t find that on the website.</div><!--end:1638551141907--><><!--begin:1638551167665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551167_co>:&nbsp;</b></span>We hold the hands-on classes at the same time as our 8-Hour HAZWOPER classes are scheduled</div><!--end:1638551167665--><><!--begin:1638551170920--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551171_cv>:&nbsp;</b></span>My guys have taken the 32 hours online portion, now just need the 8 hours hands on training</div><!--end:1638551170920--><><!--begin:1638551195393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551195_co>:&nbsp;</b></span>Please use the below link as reference to when the hands-on classes are scheduled</div><!--end:1638551195393--><><!--begin:1638551196163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551196_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1638551196163--><><!--begin:1638551312319--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551312_cv>:&nbsp;</b></span>Okay. That helps! Thank you.  One more question.  Some of my guys received an email that they only have 2 weeks left to complete their training but the hands on training is a little past that.  Is that okay?  Also when registering, we have paid for the 40 hour course so is there an option saying we already paid for it when signing up.?</div><!--end:1638551312319--><><!--begin:1638551406410--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551406_co>:&nbsp;</b></span>So you will not register for the classes through the website.  In order to register you will call our office or email us the Monday of the week you are interested in.  Then we will do the registration at $0 on our end.  </div><!--end:1638551406410--><><!--begin:1638551453664--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551453_cv>:&nbsp;</b></span>Okay, thank you!  What email should I use?</div><!--end:1638551453664--><><!--begin:1638551473425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551473_co>:&nbsp;</b></span>As far as the online course expiration dates goes we can give a one time courteous 30-day extension so the student have more time to complete the hands-on class and then back online for their exam.  </div><!--end:1638551473425--><><!--begin:1638551482194--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551482_co>:&nbsp;</b></span><a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1638551482194--><><!--begin:1638551521329--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551521_cv>:&nbsp;</b></span>Okay, I will email that Monday.  Should I also email the student who would need the extension?</div><!--end:1638551521329--><><!--begin:1638551522283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551522_co>:&nbsp;</b></span>The extensions are 30 days from the students current end date--I can do that now if you provide me the student names</div><!--end:1638551522283--><><!--begin:1638551567874--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551568_cv>:&nbsp;</b></span>Joseph Spaziante is the only one.  But I will go back and confirm this afternoon.</div><!--end:1638551567874--><><!--begin:1638551661623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551661_co>:&nbsp;</b></span>His new end date is now set for 01/17/2022.  Usually if the course expires after this extension there is a 25% course reactivation fee to reopen the online portion.  What area are you looking at getting the students hands on training completed in? </div><!--end:1638551661623--><><!--begin:1638551748755--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551748_cv>:&nbsp;</b></span>The 40 hour Hazwoper class.  I believe most have completed their 32 hours and just need their hands on portion.</div><!--end:1638551748755--><><!--begin:1638551815147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551815_co>:&nbsp;</b></span>I mean what location for the hands-on class lie Denver, CO Nyack, NY etc</div><!--end:1638551815147--><><!--begin:1638551827731--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551827_cv>:&nbsp;</b></span>Connecticut</div><!--end:1638551827731--><><!--begin:1638551847476--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551847_cv>:&nbsp;</b></span>It appears December 17th is the next available one for them.</div><!--end:1638551847476--><><!--begin:1638551931709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551931_co>:&nbsp;</b></span>Yes I show the same information.  So please call or email our office on 12/13/2021 to register the students who have completed the online portion </div><!--end:1638551931709--><><!--begin:1638551940747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551940_co>:&nbsp;</b></span>Is there anything else I can assist you with today? </div><!--end:1638551940747--><><!--begin:1638551950264--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551950_cv>:&nbsp;</b></span>No thank you, you&#39;ve been very helpful!</div><!--end:1638551950264--><><!--begin:1638551980411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638551980_co>:&nbsp;</b></span>My pleasure! I hope you have a fantastic rest of your day!</div><!--end:1638551980411--><><!--begin:1638551990111--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1638551990_cv>:&nbsp;</b></span>You too!</div><!--end:1638551990111--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to schedule live hands on training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Catrina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCatrina: Good, Thank you\r\nTiffany: Have you had a chance to look over the scheduled classes?\r\nCatrina: No, I can&#39;t find that on the website.\r\nTiffany: We hold the hands-on classes at the same time as our 8-Hour HAZWOPER classes are scheduled\r\nCatrina: My guys have taken the 32 hours online portion, now just need the 8 hours hands on training\r\nTiffany: Please use the below link as reference to when the hands-on classes are scheduled\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nCatrina: Okay. That helps! Thank you.  One more question.  Some of my guys received an email that they only have 2 weeks left to complete their training but the hands on training is a little past that.  Is that okay?  Also when registering, we have paid for the 40 hour course so is there an option saying we already paid for it when signing up.?\r\nTiffany: So you will not register for the classes through the website.  In order to register you will call our office or email us the Monday of the week you are interested in.  Then we will do the registration at $0 on our end.  \r\nCatrina: Okay, thank you!  What email should I use?\r\nTiffany: As far as the online course expiration dates goes we can give a one time courteous 30-day extension so the student have more time to complete the hands-on class and then back online for their exam.  \r\nTiffany: mailto:customerservice@csregs.com\r\nCatrina: Okay, I will email that Monday.  Should I also email the student who would need the extension?\r\nTiffany: The extensions are 30 days from the students current end date--I can do that now if you provide me the student names\r\nCatrina: Joseph Spaziante is the only one.  But I will go back and confirm this afternoon.\r\nTiffany: His new end date is now set for 01/17/2022.  Usually if the course expires after this extension there is a 25% course reactivation fee to reopen the online portion.  What area are you looking at getting the students hands on training completed in? \r\nCatrina: The 40 hour Hazwoper class.  I believe most have completed their 32 hours and just need their hands on portion.\r\nTiffany: I mean what location for the hands-on class lie Denver, CO Nyack, NY etc\r\nCatrina: Connecticut\r\nCatrina: It appears December 17th is the next available one for them.\r\nTiffany: Yes I show the same information.  So please call or email our office on 12/13/2021 to register the students who have completed the online portion \r\nTiffany: Is there anything else I can assist you with today? \r\nCatrina: No thank you, you&#39;ve been very helpful!\r\nTiffany: My pleasure! I hope you have a fantastic rest of your day!\r\nCatrina: You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263201641HH', 1638563143, 1638563563, 2, 23, 37, 14, 0, 0, 0, 0, 3543, 0, 0, 0, 0, 'Jesse Reyes', 'jreyes1819@gmail.com', '12.206.84.68', '426452c5d51a5959ebe3d7944f700675', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature Flight Support-cus-', 'Copy of the certificate of completion for fuel safety supervisor', '<div class=\'ca\'><div class=\'info_box\'><i>Copy of the certificate of completion for fuel safety supervisor</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638563146853--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563146_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jesse Reyes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638563146853--><><!--begin:1638563163133--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563163_cv>:&nbsp;</b></span>Im doing well and yourself?</div><!--end:1638563163133--><><!--begin:1638563176761--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563177_cv>:&nbsp;</b></span>Im looking to get a copy of my fuel Safety Supervisor Course</div><!--end:1638563176761--><><!--begin:1638563199596--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563199_cv>:&nbsp;</b></span><a href=\'mailto:Jesse.reyes@signatureflight.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Jesse.reyes@signatureflight.com</a> was the email used but i have no longer access to that email</div><!--end:1638563199596--><><!--begin:1638563209991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563209_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1638563209991--><><!--begin:1638563222930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563222_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1638563222930--><><!--begin:1638563246612--><div class=\'cv\'><span class=\'notranslate\'><b>Jesse Reyes<timestamp_1638563246_cv>:&nbsp;</b></span>thank you</div><!--end:1638563246612--><><!--begin:1638563299199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563299_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. </div><!--end:1638563299199--><><!--begin:1638563317497--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563317_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1638563317497--><><!--begin:1638563563831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638563563_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638563563831--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Copy of the certificate of completion for fuel safety supervisor\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jesse Reyes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJesse Reyes: Im doing well and yourself?\r\nJesse Reyes: Im looking to get a copy of my fuel Safety Supervisor Course\r\nJesse Reyes: mailto:Jesse.reyes@signatureflight.com was the email used but i have no longer access to that email\r\nTiffany: I am good thank you!\r\nTiffany: One moment while I look you up\r\nJesse Reyes: thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. \r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('263442070W4', 1638803545, 1638803688, 2, 23, 10, 5, 0, 0, 5, 0, 1813, 0, 0, 0, 0, 'Jose Zamora', 'jzamora@index-usa.com', '144.121.190.84', '1d93b05f14ef3102497df2c7830371f0', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-INDEX-cus-', 'What time does class start for the course in Indianapolis  on 2/28?', '<div class=\'ca\'><div class=\'info_box\'><i>What time does class start for the course in Indianapolis  on 2/28?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638803548021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803547_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jose Zamora</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638803548021--><><!--begin:1638803569000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803568_co>:&nbsp;</b></span>8:00am is the standard start time for our seminar courses.</div><!--end:1638803569000--><><!--begin:1638803587977--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803587_co>:&nbsp;</b></span>Once we process your order we will send these details out via email as well.  </div><!--end:1638803587977--><><!--begin:1638803635710--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803635_cv>:&nbsp;</b></span>Awesome! One more question. Will I also be copied on the communications going out to the students I registered?</div><!--end:1638803635710--><><!--begin:1638803663353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638803663_co>:&nbsp;</b></span>Yes I can do that!</div><!--end:1638803663353--><><!--begin:1638803672388--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803672_cv>:&nbsp;</b></span>Great! Thank you!</div><!--end:1638803672388--><><!--begin:1638803683226--><div class=\'cv\'><span class=\'notranslate\'><b>Jose Zamora<timestamp_1638803683_cv>:&nbsp;</b></span>Have a great day!</div><!--end:1638803683226--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What time does class start for the course in Indianapolis  on 2/28?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jose Zamora!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: 8:00am is the standard start time for our seminar courses.\r\nTiffany: Once we process your order we will send these details out via email as well.  \r\nJose Zamora: Awesome! One more question. Will I also be copied on the communications going out to the students I registered?\r\nTiffany: Yes I can do that!\r\nJose Zamora: Great! Thank you!\r\nJose Zamora: Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263451648AT', 1638813156, 1638813326, 2, 23, 42, 8, 0, 0, 5, 0, 2166, 222, 0, 0, 0, 'Hesham El Ganainy', 'helganainy@langan.com', '73.71.59.185', '67d324ddeb5e68f99dc9782fd383c917', 'Select Area of Inquiry:-_-Other-cus-Company-_-LANGAN-cus-', 'Hello. I am trying the start next module and it is not allowing me. Thanks.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I am trying the start next module and it is not allowing me. Thanks.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638813159387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813159_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Hesham El Ganainy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638813159387--><><!--begin:1638813170438--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813170_cv>:&nbsp;</b></span>Good thanks</div><!--end:1638813170438--><><!--begin:1638813231279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813231_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638813231279--><><!--begin:1638813280920--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813281_cv>:&nbsp;</b></span>ok got it. Thanks</div><!--end:1638813280920--><><!--begin:1638813289750--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638813289_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638813289750--><><!--begin:1638813323639--><div class=\'cv\'><span class=\'notranslate\'><b>Hesham El Ganainy<timestamp_1638813323_cv>:&nbsp;</b></span>No thanks i am all set</div><!--end:1638813323639--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello. I am trying the start next module and it is not allowing me. Thanks.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Hesham El Ganainy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHesham El Ganainy: Good thanks\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nHesham El Ganainy: ok got it. Thanks\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHesham El Ganainy: No thanks i am all set\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('263462730KK', 1638824201, 1638824996, 1, 23, 6, 4, 0, 0, 5, 0, 4121, 0, 0, 0, 0, 'Anthony spaulding', 'Spauldinganthony1@gmail.com', '172.58.196.49', '9801984c6c62d8e69c14640864a64369', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Advanced vacuum services -cus-Online Course-_-HAZWOPER-cus-', 'On the chemical hazard ID assessment it\'s not letting me continue after answering the first question', '<div class=\'ca\'><div class=\'info_box\'><i>On the chemical hazard ID assessment it\'s not letting me continue after answering the first question</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638824205487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824205_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anthony spaulding</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638824205487--><><!--begin:1638824215670--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824215_cv>:&nbsp;</b></span>Good how about you</div><!--end:1638824215670--><><!--begin:1638824235198--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824235_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1638824235198--><><!--begin:1638824253607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824253_co>:&nbsp;</b></span>Please give mem one moment to look into your trianing</div><!--end:1638824253607--><><!--begin:1638824287980--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824287_cv>:&nbsp;</b></span>Ok thank you the screen doesn&#39;t continue after answering I&#39;ve logged out tried everything </div><!--end:1638824287980--><><!--begin:1638824346867--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824346_co>:&nbsp;</b></span>I see your account has timed out multiple times and this is probably what caused the issue.  </div><!--end:1638824346867--><><!--begin:1638824382817--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824382_cv>:&nbsp;</b></span>Oh is there a way to be able to continue </div><!--end:1638824382817--><><!--begin:1638824407197--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824407_cv>:&nbsp;</b></span>I wasn&#39;t aware it had done that my internet was acting up so I was switching from wifi etc.</div><!--end:1638824407197--><><!--begin:1638824424598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824424_co>:&nbsp;</b></span>I also see you have been using a mobile device for this training and at this time the 40-Hour HAZWOPER is not a mobile friendly course.  </div><!--end:1638824424598--><><!--begin:1638824448113--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824448_cv>:&nbsp;</b></span>Oh I see I will grab my laptop and give it a try will that work </div><!--end:1638824448113--><><!--begin:1638824482726--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824482_co>:&nbsp;</b></span>I will pass you through the current module but please use a laptop or desktop and log out using the appropriate links when you need to walk away or are done for the time being.  </div><!--end:1638824482726--><><!--begin:1638824514229--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony spaulding<timestamp_1638824514_cv>:&nbsp;</b></span>Ok thank you again and sorry for the mishap</div><!--end:1638824514229--><><!--begin:1638824574069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824574_co>:&nbsp;</b></span>No worries.  </div><!--end:1638824574069--><><!--begin:1638824578100--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824578_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638824578100--><><!--begin:1638824876350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824876_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638824876350--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'On the chemical hazard ID assessment it\'s not letting me continue after answering the first question\r\nTiffany has joined the chat.\r\nTiffany: Hi, Anthony spaulding!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnthony spaulding: Good how about you\r\nTiffany: I am good thank you!\r\nTiffany: Please give mem one moment to look into your trianing\r\nAnthony spaulding: Ok thank you the screen doesn&#39;t continue after answering I&#39;ve logged out tried everything \r\nTiffany: I see your account has timed out multiple times and this is probably what caused the issue.  \r\nAnthony spaulding: Oh is there a way to be able to continue \r\nAnthony spaulding: I wasn&#39;t aware it had done that my internet was acting up so I was switching from wifi etc.\r\nTiffany: I also see you have been using a mobile device for this training and at this time the 40-Hour HAZWOPER is not a mobile friendly course.  \r\nAnthony spaulding: Oh I see I will grab my laptop and give it a try will that work \r\nTiffany: I will pass you through the current module but please use a laptop or desktop and log out using the appropriate links when you need to walk away or are done for the time being.  \r\nAnthony spaulding: Ok thank you again and sorry for the mishap\r\nTiffany: No worries.  \r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2634629513V', 1638824428, 1638824719, 1, 23, 10, 7, 0, 0, 0, 0, 1420, 0, 0, 0, 0, 'Chad', 'devereauxc@michigan.gov', '136.181.197.184', 'adddf94bbbba08837023026165e81c06', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-SOM-cus-Online Course-_-Hazwoper-cus-', 'Why won\'t this piece of, let me continue with Lesson 2?', '<div class=\'ca\'><div class=\'info_box\'><i>Why won\'t this piece of, let me continue with Lesson 2?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638824540206--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824540_co>:&nbsp;</b></span>Good afternoon Chad can I have your last name please</div><!--end:1638824540206--><><!--begin:1638824710085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824710_co>:&nbsp;</b></span>I have found you using your email address.</div><!--end:1638824710085--><><!--begin:1638824719565--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638824719_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1638824719565--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Why won\'t this piece of, let me continue with Lesson 2?\r\nTiffany has joined the chat.\r\nTiffany: Good afternoon Chad can I have your last name please\r\nTiffany: I have found you using your email address.\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('263533601HC', 1638895112, 1638895651, 2, 23, 46, 6, 0, 0, 0, 0, 2118, 0, 0, 0, 0, 'Emily ', 'esciarini@blueorigin.com', '192.16.77.32', 'e5ca8bc83656ac69aaa92985d97a0065', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Blue Origin-cus-', 'Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638895114167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895114_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638895114167--><><!--begin:1638895226951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895226_co>:&nbsp;</b></span>My Instructor Support Department is better able to assist you with your question.<br><br>I can transfer your ComplyChat session to an Instructor right now or;<br><br>You can reach them directly by email at: <a href=\'mailto:CustomerService@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>CustomerService@csregs.com</a> or phone: <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> Ext 1.<br><br>Which would you prefer?</div><!--end:1638895226951--><><!--begin:1638895518209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895518_co>:&nbsp;</b></span>Are you still there?</div><!--end:1638895518209--><><!--begin:1638895576537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638895576_co>:&nbsp;</b></span>I am sorry I was not able to assist you today.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638895576537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am looking for a course that meets the requirements of 29 CFR 1910.1450.  It looks like the Lab Safety course is the right selection, but I also saw the Chemical Safety.  I want to make sure that Chemical Safety is covered in the Lab Safety class as it is not specifically listed. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: My Instructor Support Department is better able to assist you with your question.I can transfer your ComplyChat session to an Instructor right now or;You can reach them directly by email at: mailto:CustomerService@csregs.com or phone: tel:8007112706 Ext 1.Which would you prefer?\r\nTiffany: Are you still there?\r\nTiffany: I am sorry I was not able to assist you today.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2635474643T', 1638908942, 1638909176, 1, 23, 11, 8, 0, 0, 0, 0, 3352, 0, 0, 0, 0, 'David Loewen', 'david.loewen@arcadis.com', '68.174.144.88', '0e0e1a7d1cbabef0c06b019eaf673f6f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-OSHA 40 HR HAZWOPER-cus-', 'The module froze during the final assessment', '<div class=\'ca\'><div class=\'info_box\'><i>The module froze during the final assessment</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638908944741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638908944_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>David Loewen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638908944741--><><!--begin:1638908969974--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638908970_cv>:&nbsp;</b></span>Hi, my assessment in OSHA 40 Hazwoper froze and now  Icant finish the module and move on</div><!--end:1638908969974--><><!--begin:1638908985655--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638908985_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1638908985655--><><!--begin:1638909029594--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909029_cv>:&nbsp;</b></span>ok</div><!--end:1638909029594--><><!--begin:1638909096372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909096_co>:&nbsp;</b></span>I have passed you through the current modules lesson.  You can now proceed forward.<br><br>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>In properly exiting the training <br>Using an unsupported browser while logged in<br><br>To ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  <br><br>Please let me know if you need anything else.<br><br>Have a wonderful day!</div><!--end:1638909096372--><><!--begin:1638909096924--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909097_cv>:&nbsp;</b></span>I fixed it, all good now</div><!--end:1638909096924--><><!--begin:1638909111268--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909111_cv>:&nbsp;</b></span>thanks!</div><!--end:1638909111268--><><!--begin:1638909133574--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909133_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1638909133574--><><!--begin:1638909153508--><div class=\'cv\'><span class=\'notranslate\'><b>David Loewen<timestamp_1638909153_cv>:&nbsp;</b></span>Im good thanks have anice day</div><!--end:1638909153508--><><!--begin:1638909165715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638909165_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1638909165715--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The module froze during the final assessment\r\nTiffany has joined the chat.\r\nTiffany: Hi, David Loewen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDavid Loewen: Hi, my assessment in OSHA 40 Hazwoper froze and now  Icant finish the module and move on\r\nTiffany: One moment please while I look you up\r\nDavid Loewen: ok\r\nTiffany: I have passed you through the current modules lesson.  You can now proceed forward.Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  Please let me know if you need anything else.Have a wonderful day!\r\nDavid Loewen: I fixed it, all good now\r\nDavid Loewen: thanks!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nDavid Loewen: Im good thanks have anice day\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2636360313V', 1638997503, 1638998357, 1, 23, 7, 5, 0, 0, 0, 0, 3172, 0, 0, 0, 0, 'Rene', 'keiser8251@gmail.com', '24.129.172.74', 'd2d2bb7a43b28db6aa2d2e6113353dac', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Draken International-cus-Online Course-_-DOT Refresher-cus-', 'Cant log onnto the site in the PC, but can loggin on my phone', '<div class=\'ca\'><div class=\'info_box\'><i>Cant log onnto the site in the PC, but can loggin on my phone</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1638997507433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997507_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rene</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1638997507433--><><!--begin:1638997515373--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997514_cv>:&nbsp;</b></span>ok</div><!--end:1638997515373--><><!--begin:1638997567863--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997567_cv>:&nbsp;</b></span>Hello</div><!--end:1638997567863--><><!--begin:1638997572472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997572_co>:&nbsp;</b></span>Can I have your last name please</div><!--end:1638997572472--><><!--begin:1638997581595--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638997580_cv>:&nbsp;</b></span>Keiser</div><!--end:1638997581595--><><!--begin:1638997603181--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997603_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1638997603181--><><!--begin:1638997848809--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638997848_co>:&nbsp;</b></span>I see you were trying to use Edge 96 which may be to old of browser.  Are you able to try an log in using a different browser on your PC</div><!--end:1638997848809--><><!--begin:1638998165273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998165_co>:&nbsp;</b></span>Do you still need assistance?</div><!--end:1638998165273--><><!--begin:1638998246331--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998245_cv>:&nbsp;</b></span>               YES<br>                                                                                       </div><!--end:1638998246331--><><!--begin:1638998259257--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998258_cv>:&nbsp;</b></span>I cant logg in </div><!--end:1638998259257--><><!--begin:1638998269704--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998268_cv>:&nbsp;</b></span><br>on the computer </div><!--end:1638998269704--><><!--begin:1638998281305--><div class=\'cv\'><span class=\'notranslate\'><b>Rene<timestamp_1638998280_cv>:&nbsp;</b></span>but i can log in on my phone</div><!--end:1638998281305--><><!--begin:1638998284836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998284_co>:&nbsp;</b></span>Have you logged out on your mobile device</div><!--end:1638998284836--><><!--begin:1638998357449--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1638998357_co>:&nbsp;</b></span>If you have can you try loggin gin on the PC by using the following link: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1638998357449--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Cant log onnto the site in the PC, but can loggin on my phone\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rene!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRene: ok\r\nRene: Hello\r\nTiffany: Can I have your last name please\r\nRene: Keiser\r\nTiffany: One moment please while I look you up\r\nTiffany: I see you were trying to use Edge 96 which may be to old of browser.  Are you able to try an log in using a different browser on your PC\r\nTiffany: Do you still need assistance?\r\nRene:                YES                                                                                       \r\nRene: I cant logg in \r\nRene: on the computer \r\nRene: but i can log in on my phone\r\nTiffany: Have you logged out on your mobile device\r\nTiffany: If you have can you try loggin gin on the PC by using the following link: https://csregsonline.com/\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('263787692CR', 1639149179, 1639150370, 2, 23, 22, 3, 0, 0, 5, 0, 9472, 0, 0, 0, 0, 'Chris Swisher', 'chris.swisher@excelitas.com', '107.1.78.94', 'f7b7fc3deb81dc0a62db44d1d00af055', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Excelitas -cus-', 'Is the 40 hour Hazwoper class being held next week ? ', '<div class=\'ca\'><div class=\'info_box\'><i>Is the 40 hour Hazwoper class being held next week ? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639149183717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149183_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Swisher</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639149183717--><><!--begin:1639149203304--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149203_co>:&nbsp;</b></span>in Denver, CO?</div><!--end:1639149203304--><><!--begin:1639149206703--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149206_cv>:&nbsp;</b></span>I am good, how about yourself</div><!--end:1639149206703--><><!--begin:1639149214442--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149214_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1639149214442--><><!--begin:1639149214651--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149214_cv>:&nbsp;</b></span>Sorry, yes Denver</div><!--end:1639149214651--><><!--begin:1639149229600--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149229_co>:&nbsp;</b></span>Yes that class is confirmed. </div><!--end:1639149229600--><><!--begin:1639149260450--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149260_cv>:&nbsp;</b></span>Strange, none of my employees received the confirmation email </div><!--end:1639149260450--><><!--begin:1639149273331--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149273_cv>:&nbsp;</b></span>I have 3 in that class</div><!--end:1639149273331--><><!--begin:1639149275680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149275_co>:&nbsp;</b></span>We sent one on 11/23/2021 and one yesterday</div><!--end:1639149275680--><><!--begin:1639149284890--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149284_cv>:&nbsp;</b></span>Odd</div><!--end:1639149284890--><><!--begin:1639149287280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149287_co>:&nbsp;</b></span>I can forward you the most recent emails </div><!--end:1639149287280--><><!--begin:1639149299643--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149299_cv>:&nbsp;</b></span>Please, if you would </div><!--end:1639149299643--><><!--begin:1639149315081--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149315_co>:&nbsp;</b></span>I will send them now :)</div><!--end:1639149315081--><><!--begin:1639149324907--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149324_cv>:&nbsp;</b></span>Thank you</div><!--end:1639149324907--><><!--begin:1639149388859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149388_co>:&nbsp;</b></span>They have been sent</div><!--end:1639149388859--><><!--begin:1639149410555--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149410_co>:&nbsp;</b></span>Did you get the emails?</div><!--end:1639149410555--><><!--begin:1639149465011--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149465_cv>:&nbsp;</b></span>No I did not</div><!--end:1639149465011--><><!--begin:1639149488532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149488_co>:&nbsp;</b></span>That is strange.  Can you check junk or spam?</div><!--end:1639149488532--><><!--begin:1639149496273--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149496_cv>:&nbsp;</b></span>I checked my quarantine as well </div><!--end:1639149496273--><><!--begin:1639149512747--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149512_cv>:&nbsp;</b></span>Not in spam </div><!--end:1639149512747--><><!--begin:1639149600895--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149600_cv>:&nbsp;</b></span><a href=\'mailto:chris.swisher@excelitas.com\' target=\'_blank\' rel=\'noopener noreferrer\'>chris.swisher@excelitas.com</a></div><!--end:1639149600895--><><!--begin:1639149653058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149652_co>:&nbsp;</b></span>We have a new system our emails come out of so I am going to copy the emails into my outlook and resend them that way</div><!--end:1639149653058--><><!--begin:1639149667843--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149667_cv>:&nbsp;</b></span>OK</div><!--end:1639149667843--><><!--begin:1639149701166--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149701_cv>:&nbsp;</b></span>That might be where my recert certificate is as well <span class=\'emoji_chat\'>&#128562;</span></div><!--end:1639149701166--><><!--begin:1639149739693--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149739_cv>:&nbsp;</b></span>Got it now </div><!--end:1639149739693--><><!--begin:1639149779834--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149779_cv>:&nbsp;</b></span>2nd one</div><!--end:1639149779834--><><!--begin:1639149806220--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149806_cv>:&nbsp;</b></span>3rd one</div><!--end:1639149806220--><><!--begin:1639149808025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149808_co>:&nbsp;</b></span>Certificates go out via US Mail to the company address on file so you should get that soon</div><!--end:1639149808025--><><!--begin:1639149813361--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149813_co>:&nbsp;</b></span>Great news!!</div><!--end:1639149813361--><><!--begin:1639149817716--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149817_cv>:&nbsp;</b></span>cool</div><!--end:1639149817716--><><!--begin:1639149821193--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149821_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1639149821193--><><!--begin:1639149822819--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149822_cv>:&nbsp;</b></span>and yes</div><!--end:1639149822819--><><!--begin:1639149830684--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149830_cv>:&nbsp;</b></span>Well maybe...</div><!--end:1639149830684--><><!--begin:1639149893668--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149893_cv>:&nbsp;</b></span>Nick Thill got in an accident on our wonderful Interstate system. The insurance adjuster wants to look at his car Tuesday afternoon. What happens if he misses class time ? </div><!--end:1639149893668--><><!--begin:1639149959426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639149959_co>:&nbsp;</b></span>Usually students cannot miss class time </div><!--end:1639149959426--><><!--begin:1639149975950--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639149976_cv>:&nbsp;</b></span>I figured as much. </div><!--end:1639149975950--><><!--begin:1639150044091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150044_co>:&nbsp;</b></span>I would have to talk with management about this case but how much time would he miss? Or can the insurance person meet with someone else while looking at his car or does he have to be there?</div><!--end:1639150044091--><><!--begin:1639150135381--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150135_cv>:&nbsp;</b></span>He was driving, though he was hit by someone. It would be Tuesday afternoon 1:00 on. I will try to work it out on our end. Maybe the adjuster could come to the school. </div><!--end:1639150135381--><><!--begin:1639150164861--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150164_cv>:&nbsp;</b></span>He really wants to be there, so we will figure something out. </div><!--end:1639150164861--><><!--begin:1639150230816--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150230_cv>:&nbsp;</b></span>I will get back to you after I talk to him again. </div><!--end:1639150230816--><><!--begin:1639150248201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150248_co>:&nbsp;</b></span>Sounds good!</div><!--end:1639150248201--><><!--begin:1639150265332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150265_co>:&nbsp;</b></span>You can call or email our office.</div><!--end:1639150265332--><><!--begin:1639150284468--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150284_cv>:&nbsp;</b></span>I will do . </div><!--end:1639150284468--><><!--begin:1639150305427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150305_co>:&nbsp;</b></span>Pleasure working with you.  Have a wonderful day!</div><!--end:1639150305427--><><!--begin:1639150318776--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Swisher<timestamp_1639150318_cv>:&nbsp;</b></span>Happy Friday !!!</div><!--end:1639150318776--><><!--begin:1639150341076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639150341_co>:&nbsp;</b></span>Yes have a great weekend!!</div><!--end:1639150341076--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Is the 40 hour Hazwoper class being held next week ? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Chris Swisher!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: in Denver, CO?\r\nChris Swisher: I am good, how about yourself\r\nTiffany: I am good thank you!\r\nChris Swisher: Sorry, yes Denver\r\nTiffany: Yes that class is confirmed. \r\nChris Swisher: Strange, none of my employees received the confirmation email \r\nChris Swisher: I have 3 in that class\r\nTiffany: We sent one on 11/23/2021 and one yesterday\r\nChris Swisher: Odd\r\nTiffany: I can forward you the most recent emails \r\nChris Swisher: Please, if you would \r\nTiffany: I will send them now :)\r\nChris Swisher: Thank you\r\nTiffany: They have been sent\r\nTiffany: Did you get the emails?\r\nChris Swisher: No I did not\r\nTiffany: That is strange.  Can you check junk or spam?\r\nChris Swisher: I checked my quarantine as well \r\nChris Swisher: Not in spam \r\nChris Swisher: mailto:chris.swisher@excelitas.com\r\nTiffany: We have a new system our emails come out of so I am going to copy the emails into my outlook and resend them that way\r\nChris Swisher: OK\r\nChris Swisher: That might be where my recert certificate is as well &#128562;\r\nChris Swisher: Got it now \r\nChris Swisher: 2nd one\r\nChris Swisher: 3rd one\r\nTiffany: Certificates go out via US Mail to the company address on file so you should get that soon\r\nTiffany: Great news!!\r\nChris Swisher: cool\r\nTiffany: Is there anything else I can assist you with today?\r\nChris Swisher: and yes\r\nChris Swisher: Well maybe...\r\nChris Swisher: Nick Thill got in an accident on our wonderful Interstate system. The insurance adjuster wants to look at his car Tuesday afternoon. What happens if he misses class time ? \r\nTiffany: Usually students cannot miss class time \r\nChris Swisher: I figured as much. \r\nTiffany: I would have to talk with management about this case but how much time would he miss? Or can the insurance person meet with someone else while looking at his car or does he have to be there?\r\nChris Swisher: He was driving, though he was hit by someone. It would be Tuesday afternoon 1:00 on. I will try to work it out on our end. Maybe the adjuster could come to the school. \r\nChris Swisher: He really wants to be there, so we will figure something out. \r\nChris Swisher: I will get back to you after I talk to him again. \r\nTiffany: Sounds good!\r\nTiffany: You can call or email our office.\r\nChris Swisher: I will do . \r\nTiffany: Pleasure working with you.  Have a wonderful day!\r\nChris Swisher: Happy Friday !!!\r\nTiffany: Yes have a great weekend!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('263801909R4', 1639163417, 1639163765, 2, 23, 43, 5, 0, 0, 5, 0, 4467, 0, 0, 0, 0, 'Chelsea', 'wiltsec1@michigan.gov', '136.181.198.40', '625336c61d26e1b49d619023a5fa91eb', 'Select Area of Inquiry:-_-Other-cus-Company-_-State of Michigan-cus-', 'I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639163419614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163419_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chelsea</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639163419614--><><!--begin:1639163436642--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163436_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m great, how are you?!</div><!--end:1639163436642--><><!--begin:1639163485633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163485_co>:&nbsp;</b></span>I am doing well thank you!</div><!--end:1639163485633--><><!--begin:1639163502793--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163502_co>:&nbsp;</b></span>There are fees associated with rescheduling</div><!--end:1639163502793--><><!--begin:1639163526597--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163526_cv>:&nbsp;</b></span>ok good to know. How much would that be?</div><!--end:1639163526597--><><!--begin:1639163533839--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163533_co>:&nbsp;</b></span>Please use the following link for the seminar reschedule  and registration policy </div><!--end:1639163533839--><><!--begin:1639163534764--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163534_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1639163534764--><><!--begin:1639163586380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163586_co>:&nbsp;</b></span>15 days or MORE  before the class start date: NO FEE <br>Fourteen (14) and seven (7 days)  before the class start: 25% of the retail price (before discounts).<br>Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).<br>Within 48-hours of the class start (includes &quot;no-shows&quot; late arrivals, leaving class early, or not finishing a class): 100% of the retail price (before discounts)</div><!--end:1639163586380--><><!--begin:1639163597089--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163597_cv>:&nbsp;</b></span>From the verbiage it looks like there is only a fee for 15 days or less notice</div><!--end:1639163597089--><><!--begin:1639163608907--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163609_cv>:&nbsp;</b></span>ok awesome, that&#39;s what I needed to know. Thank you!</div><!--end:1639163608907--><><!--begin:1639163626361--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163626_cv>:&nbsp;</b></span>And if I need to reschedule, should I just reach out via chat?</div><!--end:1639163626361--><><!--begin:1639163645964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163645_co>:&nbsp;</b></span>Yes if ew receive a reschedule request within 15 days before the class start date the fees start to apply</div><!--end:1639163645964--><><!--begin:1639163660673--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163660_cv>:&nbsp;</b></span>sorry nevermind, I see a reschedule request :) awesome, thank you!</div><!--end:1639163660673--><><!--begin:1639163664156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163664_co>:&nbsp;</b></span>Please send an email to our team at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> for reschedule requests</div><!--end:1639163664156--><><!--begin:1639163688874--><div class=\'cv\'><span class=\'notranslate\'><b>Chelsea<timestamp_1639163689_cv>:&nbsp;</b></span>Great, thank you! Have a great weekend!</div><!--end:1639163688874--><><!--begin:1639163708532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639163708_co>:&nbsp;</b></span>Your are most welcome!! You as well!!</div><!--end:1639163708532--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m currently registering staff for a HAZWOPER training and was wondering if any of them decides to reschedule, will that be a complicated process? Would there ben an additional charge?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Chelsea!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChelsea: Hi Tiffany, I&#39;m great, how are you?!\r\nTiffany: I am doing well thank you!\r\nTiffany: There are fees associated with rescheduling\r\nChelsea: ok good to know. How much would that be?\r\nTiffany: Please use the following link for the seminar reschedule  and registration policy \r\nTiffany: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany: 15 days or MORE  before the class start date: NO FEE Fourteen (14) and seven (7 days)  before the class start: 25% of the retail price (before discounts).Six (6) and two (2) days (48 Hours) before the class start: 50% of the retail price (before discounts).Within 48-hours of the class start (includes &quot;no-shows&quot; late arrivals, leaving class early, or not finishing a class): 100% of the retail price (before discounts)\r\nChelsea: From the verbiage it looks like there is only a fee for 15 days or less notice\r\nChelsea: ok awesome, that&#39;s what I needed to know. Thank you!\r\nChelsea: And if I need to reschedule, should I just reach out via chat?\r\nTiffany: Yes if ew receive a reschedule request within 15 days before the class start date the fees start to apply\r\nChelsea: sorry nevermind, I see a reschedule request :) awesome, thank you!\r\nTiffany: Please send an email to our team at mailto:customerservice@csregs.com for reschedule requests\r\nChelsea: Great, thank you! Have a great weekend!\r\nTiffany: Your are most welcome!! You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('264045162HQ', 1639406641, 1639408142, 2, 23, 13, 9, 0, 0, 5, 0, 3052, 0, 0, 0, 0, 'rebecca alrutz', 'becca.alrutz@amwater.com', '18.235.177.190', '821f5a2fc54c712684c6d70624b6da01', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-american water-cus-', 'trying to find where to login for my DOT training today', '<div class=\'ca\'><div class=\'info_box\'><i>trying to find where to login for my DOT training today</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639406643617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406643_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>rebecca alrutz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639406643617--><><!--begin:1639406679097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406679_co>:&nbsp;</b></span>Did you receive the email from our system with directions to set up your online account?</div><!--end:1639406679097--><><!--begin:1639406782296--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639406780_cv>:&nbsp;</b></span>my boss forwarded me and email with my username and password and a link for the main page</div><!--end:1639406782296--><><!--begin:1639406817722--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406817_co>:&nbsp;</b></span>I do not see an account set up with your name</div><!--end:1639406817722--><><!--begin:1639406843226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406843_co>:&nbsp;</b></span>I will send you an email invite for the course now through our system.  Pleases follow the prompts and let me know if you still need assistance.</div><!--end:1639406843226--><><!--begin:1639406943805--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639406941_cv>:&nbsp;</b></span><a href=\'mailto:becca.alrutz@amwater.com\' target=\'_blank\' rel=\'noopener noreferrer\'>becca.alrutz@amwater.com</a></div><!--end:1639406943805--><><!--begin:1639406971473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639406971_co>:&nbsp;</b></span>Yes the email has been sent</div><!--end:1639406971473--><><!--begin:1639407281347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407281_co>:&nbsp;</b></span>Did you receive the email?</div><!--end:1639407281347--><><!--begin:1639407306529--><div class=\'cv\'><span class=\'notranslate\'><b>rebecca alrutz<timestamp_1639407304_cv>:&nbsp;</b></span>yes</div><!--end:1639407306529--><><!--begin:1639407331539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407331_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1639407331539--><><!--begin:1639407702712--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639407702_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1639407702712--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'trying to find where to login for my DOT training today\r\nTiffany has joined the chat.\r\nTiffany: Hi, rebecca alrutz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Did you receive the email from our system with directions to set up your online account?\r\nrebecca alrutz: my boss forwarded me and email with my username and password and a link for the main page\r\nTiffany: I do not see an account set up with your name\r\nTiffany: I will send you an email invite for the course now through our system.  Pleases follow the prompts and let me know if you still need assistance.\r\nrebecca alrutz: mailto:becca.alrutz@amwater.com\r\nTiffany: Yes the email has been sent\r\nTiffany: Did you receive the email?\r\nrebecca alrutz: yes\r\nTiffany: Is there anything else I can assist you with at this time?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('264227034ZN', 1639588525, 1639588937, 2, 23, 25, 4, 0, 0, 5, 0, 3190, 0, 0, 0, 0, 'Robert Pelkey', 'robert.pelkey@wsp.com', '47.132.132.149', 'aa45b3b4a8a2eb9d4a49e6035bdd3bd1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-WSP-cus-', 'I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you', '<div class=\'ca\'><div class=\'info_box\'><i>I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1639588528893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588528_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Pelkey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1639588528893--><><!--begin:1639588554527--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588546_cv>:&nbsp;</b></span>Fine, how are you?</div><!--end:1639588554527--><><!--begin:1639588572458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588572_co>:&nbsp;</b></span>I am good thank you.</div><!--end:1639588572458--><><!--begin:1639588586346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588586_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1639588586346--><><!--begin:1639588603058--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588594_cv>:&nbsp;</b></span>sure</div><!--end:1639588603058--><><!--begin:1639588734358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588734_co>:&nbsp;</b></span>I see there was an error with the grading of your course as we are in a new system recently so I will get you a PDF copy at no fee and once we can finish correcting the other error the hard copy will be sent via US Mail to the Ephrata, PA location</div><!--end:1639588734358--><><!--begin:1639588782415--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588774_cv>:&nbsp;</b></span>any chance of getting the hard copy sent to me?</div><!--end:1639588782415--><><!--begin:1639588840123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588840_co>:&nbsp;</b></span>Per policy the hard copy goes to the registering company address.  </div><!--end:1639588840123--><><!--begin:1639588863745--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588855_cv>:&nbsp;</b></span>No worries, thank you!</div><!--end:1639588863745--><><!--begin:1639588869947--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588869_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1639588869947--><><!--begin:1639588904057--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588895_cv>:&nbsp;</b></span>That is all. Have a Merry Christmas!</div><!--end:1639588904057--><><!--begin:1639588922061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1639588921_co>:&nbsp;</b></span>Thank you! You have a Merry Christmas as well!!</div><!--end:1639588922061--><><!--begin:1639588941205--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Pelkey<timestamp_1639588932_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1639588941205--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I was wondering when I will be receiving my certificate?  It has been more then 7-10 days.  Thank you\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robert Pelkey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobert Pelkey: Fine, how are you?\r\nTiffany: I am good thank you.\r\nTiffany: Please give me one moment to look you up\r\nRobert Pelkey: sure\r\nTiffany: I see there was an error with the grading of your course as we are in a new system recently so I will get you a PDF copy at no fee and once we can finish correcting the other error the hard copy will be sent via US Mail to the Ephrata, PA location\r\nRobert Pelkey: any chance of getting the hard copy sent to me?\r\nTiffany: Per policy the hard copy goes to the registering company address.  \r\nRobert Pelkey: No worries, thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRobert Pelkey: That is all. Have a Merry Christmas!\r\nTiffany: Thank you! You have a Merry Christmas as well!!\r\nRobert Pelkey: &#128578;\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('264660469XQ', 1640021959, 1640024628, 2, 23, 25, 4, 0, 0, 5, 0, 8001, 0, 0, 0, 0, 'Nikki', 'nikki.goodridge@kennedyjenks.com', '72.199.244.8', '992ac6c7a855ad9c59c4eab102e65ac3', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kennedy Jenks-cus-', 'Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?', '<div class=\'ca\'><div class=\'info_box\'><i>Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640021962940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640021962_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nikki</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640021962940--><><!--begin:1640021974511--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640021974_cv>:&nbsp;</b></span>Good, you?</div><!--end:1640021974511--><><!--begin:1640021984014--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640021983_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1640021984014--><><!--begin:1640022074886--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022074_cv>:&nbsp;</b></span>Do you see my questions?</div><!--end:1640022074886--><><!--begin:1640022113375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022113_co>:&nbsp;</b></span>We have a couple different accounts in our system for your company bit notes on all the send certificates to the San Diego, CA office to your attention.  </div><!--end:1640022113375--><><!--begin:1640022160982--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022161_cv>:&nbsp;</b></span>Okay, so it will be sent to the San Diego office? how long will it take?</div><!--end:1640022160982--><><!--begin:1640022178070--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022178_cv>:&nbsp;</b></span>to receive it if I order a replacement certificate today?</div><!--end:1640022178070--><><!--begin:1640022423235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022423_co>:&nbsp;</b></span>We send it via US Mail so I can not give you a date when it will be received but the PDF copy is sent and received within 24 hours of placing the replacement order online</div><!--end:1640022423235--><><!--begin:1640022491734--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022491_cv>:&nbsp;</b></span>I might want to do the Certificate Release Form if I need it sent somewhere else, where do I find the Certificate Release Form?</div><!--end:1640022491734--><><!--begin:1640022540338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022540_co>:&nbsp;</b></span><a href=\'https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf</a></div><!--end:1640022540338--><><!--begin:1640022599001--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022599_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1640022599001--><><!--begin:1640022627392--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022627_cv>:&nbsp;</b></span>I had an issue last week where certificates were sent to our Portland address. How do I know these will be sent to San Diego?</div><!--end:1640022627392--><><!--begin:1640022828507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640022828_co>:&nbsp;</b></span>I will do the order and verify the information.  I need the student names in order to look into the issue and why the certificates went to the wrong location to begin with.  </div><!--end:1640022828507--><><!--begin:1640022871741--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022871_cv>:&nbsp;</b></span>Okay, so should I give you the information for the Certificate I need replaced or should I order it online?</div><!--end:1640022871741--><><!--begin:1640022902564--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640022902_cv>:&nbsp;</b></span>This is an order separate from the ones that were sent to the Portland address</div><!--end:1640022902564--><><!--begin:1640023065354--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023065_co>:&nbsp;</b></span>Place the order online and I will contact you with any questions not included on the order</div><!--end:1640023065354--><><!--begin:1640023166307--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023166_cv>:&nbsp;</b></span>Okay, when it says &quot;cell number&quot; is that a cell phone number for the person who took the training?</div><!--end:1640023166307--><><!--begin:1640023198614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023198_co>:&nbsp;</b></span>You can put yours if you would like since we should not need to contact the student</div><!--end:1640023198614--><><!--begin:1640023218304--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023218_cv>:&nbsp;</b></span>Okay I will do that</div><!--end:1640023218304--><><!--begin:1640023267337--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023267_cv>:&nbsp;</b></span>For the email, should I put mine?</div><!--end:1640023267337--><><!--begin:1640023273604--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023273_cv>:&nbsp;</b></span>or the students?</div><!--end:1640023273604--><><!--begin:1640023294694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023294_co>:&nbsp;</b></span>whatever email you want the replacement sent to</div><!--end:1640023294694--><><!--begin:1640023506359--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023506_cv>:&nbsp;</b></span>How does it know what the training certificate I need replaced is? I don&#39;t see the system asking any of that info besides the name</div><!--end:1640023506359--><><!--begin:1640023663314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023663_co>:&nbsp;</b></span>Please tell me which one you need and I will add it on this end.  That sometimes happens and I would call you for the information</div><!--end:1640023663314--><><!--begin:1640023693914--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023694_cv>:&nbsp;</b></span>Okay got it. So I can go ahead and purchase now and then I&#39;ll tell you the cert I need?</div><!--end:1640023693914--><><!--begin:1640023729074--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640023729_co>:&nbsp;</b></span>Yes please</div><!--end:1640023729074--><><!--begin:1640023850507--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640023850_cv>:&nbsp;</b></span>Okay, I just ordered it. It is for Cayla Whiteside and the training was 40-Hour Hazwoper Initial Training. It was completed on June 20</div><!--end:1640023850507--><><!--begin:1640024123841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024123_co>:&nbsp;</b></span>Alrighty I will get it processed.</div><!--end:1640024123841--><><!--begin:1640024136801--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640024136_cv>:&nbsp;</b></span>Thank you!</div><!--end:1640024136801--><><!--begin:1640024308891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024308_co>:&nbsp;</b></span>I se the order #15346 and I will work on it shortly is there anything else I can assist you with today?</div><!--end:1640024308891--><><!--begin:1640024360310--><div class=\'cv\'><span class=\'notranslate\'><b>Nikki<timestamp_1640024360_cv>:&nbsp;</b></span>Yup, that&#39;s it! And no, just need to be sure it&#39;s sent the San Diego office address. Thank you so much for your help, I really appreciate it! Happy Holidays!</div><!--end:1640024360310--><><!--begin:1640024403985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640024403_co>:&nbsp;</b></span>My pleasure! You as well!!</div><!--end:1640024403985--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Two questions:\r\n- Who is the EH&S contact for our company and what address is associated with them?\r\n- Where do I find the Certificate Release Form if I need our certificate sent somewhere else from the EH&S Contact?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Nikki!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nNikki: Good, you?\r\nTiffany: I am good thank you!\r\nNikki: Do you see my questions?\r\nTiffany: We have a couple different accounts in our system for your company bit notes on all the send certificates to the San Diego, CA office to your attention.  \r\nNikki: Okay, so it will be sent to the San Diego office? how long will it take?\r\nNikki: to receive it if I order a replacement certificate today?\r\nTiffany: We send it via US Mail so I can not give you a date when it will be received but the PDF copy is sent and received within 24 hours of placing the replacement order online\r\nNikki: I might want to do the Certificate Release Form if I need it sent somewhere else, where do I find the Certificate Release Form?\r\nTiffany: https://csregsdata.com/wp-content/uploads/2020/01/Certificate-Release.pdf\r\nNikki: Okay thank you\r\nNikki: I had an issue last week where certificates were sent to our Portland address. How do I know these will be sent to San Diego?\r\nTiffany: I will do the order and verify the information.  I need the student names in order to look into the issue and why the certificates went to the wrong location to begin with.  \r\nNikki: Okay, so should I give you the information for the Certificate I need replaced or should I order it online?\r\nNikki: This is an order separate from the ones that were sent to the Portland address\r\nTiffany: Place the order online and I will contact you with any questions not included on the order\r\nNikki: Okay, when it says &quot;cell number&quot; is that a cell phone number for the person who took the training?\r\nTiffany: You can put yours if you would like since we should not need to contact the student\r\nNikki: Okay I will do that\r\nNikki: For the email, should I put mine?\r\nNikki: or the students?\r\nTiffany: whatever email you want the replacement sent to\r\nNikki: How does it know what the training certificate I need replaced is? I don&#39;t see the system asking any of that info besides the name\r\nTiffany: Please tell me which one you need and I will add it on this end.  That sometimes happens and I would call you for the information\r\nNikki: Okay got it. So I can go ahead and purchase now and then I&#39;ll tell you the cert I need?\r\nTiffany: Yes please\r\nNikki: Okay, I just ordered it. It is for Cayla Whiteside and the training was 40-Hour Hazwoper Initial Training. It was completed on June 20\r\nTiffany: Alrighty I will get it processed.\r\nNikki: Thank you!\r\nTiffany: I se the order #15346 and I will work on it shortly is there anything else I can assist you with today?\r\nNikki: Yup, that&#39;s it! And no, just need to be sure it&#39;s sent the San Diego office address. Thank you so much for your help, I really appreciate it! Happy Holidays!\r\nTiffany: My pleasure! You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2646710169Z', 1640032521, 1640032903, 2, 23, 40, 5, 0, 0, 0, 0, 3761, 0, 0, 0, 0, 'Eloisa Medina ', 'ELOISA.MEDINA@CHILDRENS.COM', '64.124.56.254', '046e6a4b1899de01d32e8372b9f7ab3e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Childrens Health-cus-', 'I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640032524311--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032524_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eloisa Medina </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640032524311--><><!--begin:1640032541240--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032541_cv>:&nbsp;</b></span>Good thank you.</div><!--end:1640032541240--><><!--begin:1640032599785--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032599_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1640032599785--><><!--begin:1640032657093--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032657_cv>:&nbsp;</b></span>Thanks</div><!--end:1640032657093--><><!--begin:1640032714678--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032714_co>:&nbsp;</b></span>You need to complete the refresher annually so your initial certification date is 01/10/2021.  Please complete your refresher close to that date in all following years.</div><!--end:1640032714678--><><!--begin:1640032738006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032737_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. </div><!--end:1640032738006--><><!--begin:1640032755738--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032755_cv>:&nbsp;</b></span>Thank you.  Can I get a copy of my certificate? Like a pdf?</div><!--end:1640032755738--><><!--begin:1640032761644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032761_co>:&nbsp;</b></span>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1640032761644--><><!--begin:1640032832858--><div class=\'cv\'><span class=\'notranslate\'><b>Eloisa Medina <timestamp_1640032832_cv>:&nbsp;</b></span>yes thanks giidbye</div><!--end:1640032832858--><><!--begin:1640032903043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640032902_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1640032903043--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like a copy of my training certificate and would like to know by when I need to complete my HazWoper refresher training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eloisa Medina !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEloisa Medina : Good thank you.\r\nTiffany: One moment please while I look you up\r\nEloisa Medina : Thanks\r\nTiffany: You need to complete the refresher annually so your initial certification date is 01/10/2021.  Please complete your refresher close to that date in all following years.\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. \r\nEloisa Medina : Thank you.  Can I get a copy of my certificate? Like a pdf?\r\nTiffany: 1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nEloisa Medina : yes thanks giidbye\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('264838060CX', 1640199550, 1640200459, 2, 23, 25, 5, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Robin Fryberger', 'rfryberger@sundanceenv.com', '97.118.233.131', 'f6391c0adfdd1c9b6fe183db9719e0a8', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Sundance Environmental-cus-', 'I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin', '<div class=\'ca\'><div class=\'info_box\'><i>I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1640199553504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199553_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robin Fryberger</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1640199553504--><><!--begin:1640199561109--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640199561_cv>:&nbsp;</b></span>yews</div><!--end:1640199561109--><><!--begin:1640199669987--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199669_co>:&nbsp;</b></span>As you registered back in September (past 24-hours) and spent over 30 minutes in the course you are not eligible for a refund.  </div><!--end:1640199669987--><><!--begin:1640199679942--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199679_co>:&nbsp;</b></span>Please see the refund policy using the below link</div><!--end:1640199679942--><><!--begin:1640199683465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199683_co>:&nbsp;</b></span><a href=\'https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy</a></div><!--end:1640199683465--><><!--begin:1640199908782--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640199909_cv>:&nbsp;</b></span>I accidently registered with a provider who could not meet my needs.  I did inform right away.  I ask that you reconsider and issue a refund.  </div><!--end:1640199908782--><><!--begin:1640199993036--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640199993_co>:&nbsp;</b></span>Did you inform us on 09/27/2021 when you registered, started the course?</div><!--end:1640199993036--><><!--begin:1640200159909--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200160_cv>:&nbsp;</b></span>On 9/28, with in 24 hours I emailed Tracey, after we spoke by phone.</div><!--end:1640200159909--><><!--begin:1640200230278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640200230_co>:&nbsp;</b></span>I will have to bring this to management for review regarding the refund and I can email you back once I receive a response.  </div><!--end:1640200230278--><><!--begin:1640200261700--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200262_cv>:&nbsp;</b></span>ok thanks</div><!--end:1640200261700--><><!--begin:1640200293595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1640200293_co>:&nbsp;</b></span>Is there anything else I can do for you at this time?</div><!--end:1640200293595--><><!--begin:1640200456143--><div class=\'cv\'><span class=\'notranslate\'><b>Robin Fryberger<timestamp_1640200456_cv>:&nbsp;</b></span>no, bye</div><!--end:1640200456143--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I will not be completing this class.  It did not meet my needs well.  It took too long for me to complete my first session (over an hour to get 30 minutes partial credit) and was very frustrating to click on each sentence.  I have had to get the training elsewhere in-person which I did in November at Red Rocks. \r\nQuestion is: will you refund my fees?\r\n\r\nRobin\r\nTiffany has joined the chat.\r\nTiffany: Hi, Robin Fryberger!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRobin Fryberger: yews\r\nTiffany: As you registered back in September (past 24-hours) and spent over 30 minutes in the course you are not eligible for a refund.  \r\nTiffany: Please see the refund policy using the below link\r\nTiffany: https://csregs.com/pages/online-course-training-cancellation-transfer-and-refund-policy\r\nRobin Fryberger: I accidently registered with a provider who could not meet my needs.  I did inform right away.  I ask that you reconsider and issue a refund.  \r\nTiffany: Did you inform us on 09/27/2021 when you registered, started the course?\r\nRobin Fryberger: On 9/28, with in 24 hours I emailed Tracey, after we spoke by phone.\r\nTiffany: I will have to bring this to management for review regarding the refund and I can email you back once I receive a response.  \r\nRobin Fryberger: ok thanks\r\nTiffany: Is there anything else I can do for you at this time?\r\nRobin Fryberger: no, bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('265867176BC', 1641228666, 1641229231, 2, 23, 25, 6, 0, 0, 0, 0, 3590, 0, 0, 0, 0, 'Sarah Mills', 'sarah@oishii.com', '144.121.68.187', '694b123684f61b5c9e2aaebc09e9a689', 'Select Area of Inquiry:-_-Other-cus-Company-_-Oishii-cus-', 'What is the difference between the Lab Safety and Chemical Safety courses? ', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the Lab Safety and Chemical Safety courses? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641228668380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228668_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Mills</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641228668380--><><!--begin:1641228762653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228762_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/laboratory-safety\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/laboratory-safety</a></div><!--end:1641228762653--><><!--begin:1641228810271--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228810_co>:&nbsp;</b></span>The Lab Safety Course Topics are<br>Health Hazards<br>Exposures<br>Physical Hazards<br>Hazard Recognition<br>Exposure Control<br>Emergency Procedures<br>Laboratory Safety Final Exam <br>Learning Objectives<br>Upon successful completion of the Laboratory Safety Course, students will be able to:<br><br>Assist in complying with the training requirements of 29 CFR1910.1450<br>Understand the physical and health hazards of materials commonly used in laboratories<br>Understand methods and observations that may be used to detect the presence or release of a hazardous material<br>Understand exposure control measures</div><!--end:1641228810271--><><!--begin:1641228815133--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228815_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/chemical-safety-online-training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/chemical-safety-online-training</a></div><!--end:1641228815133--><><!--begin:1641228849525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641228849_co>:&nbsp;</b></span>The Chemical Safety Online Training Course Topics are<br>Chemical Hazards<br>Chemical Storage<br>Use of Safety Data Sheets (MSDS)<br>Use of Hazard Labels<br>Use & Handling<br>Emergency Procedures<br>Chemical Safety Final Exam<br>Learning Objectives<br>Upon successful completion of the Chemical Safety Course, students will learn:<br><br>How to recognize the hazards associated with chemical substances<br>Hazard Communication Techniques<br>Procedures for safe handling and storage of chemicals<br>How to properly fill out and read safety data sheets (formerly Material Safety Data Sheets)</div><!--end:1641228849525--><><!--begin:1641229015972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229015_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641229015972--><><!--begin:1641229221477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229221_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641229221477--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'What is the difference between the Lab Safety and Chemical Safety courses? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Mills!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: https://csregs.com/collections/online-training/products/laboratory-safety\r\nTiffany: The Lab Safety Course Topics areHealth HazardsExposuresPhysical HazardsHazard RecognitionExposure ControlEmergency ProceduresLaboratory Safety Final Exam Learning ObjectivesUpon successful completion of the Laboratory Safety Course, students will be able to:Assist in complying with the training requirements of 29 CFR1910.1450Understand the physical and health hazards of materials commonly used in laboratoriesUnderstand methods and observations that may be used to detect the presence or release of a hazardous materialUnderstand exposure control measures\r\nTiffany: https://csregs.com/collections/online-training/products/chemical-safety-online-training\r\nTiffany: The Chemical Safety Online Training Course Topics areChemical HazardsChemical StorageUse of Safety Data Sheets (MSDS)Use of Hazard LabelsUse & HandlingEmergency ProceduresChemical Safety Final ExamLearning ObjectivesUpon successful completion of the Chemical Safety Course, students will learn:How to recognize the hazards associated with chemical substancesHazard Communication TechniquesProcedures for safe handling and storage of chemicalsHow to properly fill out and read safety data sheets (formerly Material Safety Data Sheets)\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('265868374AZ', 1641229848, 1641230062, 1, 23, 9, 5, 0, 0, 0, 0, 2391, 0, 0, 0, 0, 'Tru', 'tdavis@burlesontx.com', '68.113.215.234', 'dbbc04f6ff3c9cb70bae26f27ea89cda', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-City of Burleson-cus-Online Course-_-8 hour hazwoper-cus-', 'It won\'t let me proceed to lesson 2', '<div class=\'ca\'><div class=\'info_box\'><i>It won\'t let me proceed to lesson 2</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641229851457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229851_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tru</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641229851457--><><!--begin:1641229867180--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229867_cv>:&nbsp;</b></span>I am okay</div><!--end:1641229867180--><><!--begin:1641229887793--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229887_cv>:&nbsp;</b></span>I have take Lesson 1 twice and it still won&#39;t let me proceed to lesson 2</div><!--end:1641229887793--><><!--begin:1641229894212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641229894_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1641229894212--><><!--begin:1641229943431--><div class=\'cv\'><span class=\'notranslate\'><b>Tru<timestamp_1641229943_cv>:&nbsp;</b></span>I did hover over the question box and nothing happened</div><!--end:1641229943431--><><!--begin:1641230051549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641230051_co>:&nbsp;</b></span>A drop down appears and says at least one hours needs to be spent in the course before this lesson is available.  the user still requires 13 minutes and 12 seconds more</div><!--end:1641230051549--><><!--begin:1641230062269--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641230062_co>:&nbsp;</b></span>What browser are you using?</div><!--end:1641230062269--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'It won\'t let me proceed to lesson 2\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tru!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTru: I am okay\r\nTru: I have take Lesson 1 twice and it still won&#39;t let me proceed to lesson 2\r\nTiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTru: I did hover over the question box and nothing happened\r\nTiffany: A drop down appears and says at least one hours needs to be spent in the course before this lesson is available.  the user still requires 13 minutes and 12 seconds more\r\nTiffany: What browser are you using?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('265947402TR', 1641308891, 1641309167, 2, 23, 24, 5, 0, 0, 0, 0, 4109, 0, 0, 0, 0, 'James Gordon', 'JIMI.GORDON@tetratech.com', '165.225.61.76', '61ddf21590dedad934dd1cf005679a42', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech-cus-', 'I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?', '<div class=\'ca\'><div class=\'info_box\'><i>I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641308893567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308893_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>James Gordon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641308893567--><><!--begin:1641308911631--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641308911_cv>:&nbsp;</b></span>Frustrated to be honest</div><!--end:1641308911631--><><!--begin:1641308961252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308961_co>:&nbsp;</b></span>I apologize for the time it is taking for the certificate to arrive via US Mail</div><!--end:1641308961252--><><!--begin:1641308986303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641308986_co>:&nbsp;</b></span>Please give me one moment to look you up<br></div><!--end:1641308986303--><><!--begin:1641308986284--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641308986_cv>:&nbsp;</b></span>I dont think that is what is happening, I think my corporate office is misplacing them</div><!--end:1641308986284--><><!--begin:1641309027267--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309027_cv>:&nbsp;</b></span>Twice you have mailed them. The odds that both times they never arrived since September and November, pretty low I would guess</div><!--end:1641309027267--><><!--begin:1641309049179--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309049_cv>:&nbsp;</b></span>Thats why I want my certifcate emailed to me</div><!--end:1641309049179--><><!--begin:1641309049870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309049_co>:&nbsp;</b></span>Since you are still with Tetra tech you do not need the cert release form completed.  </div><!--end:1641309049870--><><!--begin:1641309086947--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309087_cv>:&nbsp;</b></span>Oh. Okay so I just check out with the replacement certificate for $10?</div><!--end:1641309086947--><><!--begin:1641309096621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309096_co>:&nbsp;</b></span>You can complete the request for the emailed copy at: <a href=\'https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r</a></div><!--end:1641309096621--><><!--begin:1641309110211--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309110_cv>:&nbsp;</b></span>And in 24 hours I will have it emailed to my email?</div><!--end:1641309110211--><><!--begin:1641309128456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309128_co>:&nbsp;</b></span>Yes please sure sure to use your company email address so we can confirm you are still with tetra tech.  </div><!--end:1641309128456--><><!--begin:1641309134849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641309134_co>:&nbsp;</b></span>Yes within 24 hours of placing the order</div><!--end:1641309134849--><><!--begin:1641309151252--><div class=\'cv\'><span class=\'notranslate\'><b>James Gordon<timestamp_1641309151_cv>:&nbsp;</b></span>Okay thank you I will do that now</div><!--end:1641309151252--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need my 40 hour HAZWOPER certificate emailed TO ME, not to the H&S person. I have been trying to get my certificate since September and they keep claiming it never arrived, no matter how many times you send it. At this point I am willing to pay for the email, but the instructions claim that I must fill out a certificate release form first? To get my own copy of a certificate that I attained myself? The problem is that I can\'t seem to find where the certificate release form is located. Can you direct me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, James Gordon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJames Gordon: Frustrated to be honest\r\nTiffany: I apologize for the time it is taking for the certificate to arrive via US Mail\r\nTiffany: Please give me one moment to look you up\r\nJames Gordon: I dont think that is what is happening, I think my corporate office is misplacing them\r\nJames Gordon: Twice you have mailed them. The odds that both times they never arrived since September and November, pretty low I would guess\r\nJames Gordon: Thats why I want my certifcate emailed to me\r\nTiffany: Since you are still with Tetra tech you do not need the cert release form completed.  \r\nJames Gordon: Oh. Okay so I just check out with the replacement certificate for $10?\r\nTiffany: You can complete the request for the emailed copy at: https://csregs.com/products/certificate-replacement?_pos=2&_sid=77a6cf8d3&_ss=r\r\nJames Gordon: And in 24 hours I will have it emailed to my email?\r\nTiffany: Yes please sure sure to use your company email address so we can confirm you are still with tetra tech.  \r\nTiffany: Yes within 24 hours of placing the order\r\nJames Gordon: Okay thank you I will do that now\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('265957915Z5', 1641319422, 1641320071, 2, 23, 41, 3, 0, 0, 0, 0, 3732, 0, 0, 0, 0, 'Jennifer Monachello', 'Jennifer.Monachello@gxo.com', '74.119.111.201', '0732d5bd9bfb5353107d66eea891b542', 'Select Area of Inquiry:-_-Other-cus-Company-_-GXO-cus-', 'I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer', '<div class=\'ca\'><div class=\'info_box\'><i>I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641319426602--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319426_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jennifer Monachello</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641319426602--><><!--begin:1641319439211--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319439_cv>:&nbsp;</b></span>Im good thank you and you?</div><!--end:1641319439211--><><!--begin:1641319467499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319467_co>:&nbsp;</b></span>I am good as well thank you!</div><!--end:1641319467499--><><!--begin:1641319481108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319481_co>:&nbsp;</b></span>Did you want the DOT and IATA training online?</div><!--end:1641319481108--><><!--begin:1641319531677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319531_co>:&nbsp;</b></span>We do not have an IMO training </div><!--end:1641319531677--><><!--begin:1641319549998--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319549_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant</a></div><!--end:1641319549998--><><!--begin:1641319558346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319558_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/iata-dangerous-goods-transportation\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/iata-dangerous-goods-transportation</a></div><!--end:1641319558346--><><!--begin:1641319561664--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319561_cv>:&nbsp;</b></span>Yes the DOT and IATA you do not offer any courses for ocean shipping? </div><!--end:1641319561664--><><!--begin:1641319614970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319614_co>:&nbsp;</b></span>Not at this time.  I believe we do have a plan to develop it in the future.  </div><!--end:1641319614970--><><!--begin:1641319635755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319635_co>:&nbsp;</b></span>The above links I attached are for the two other courses online which include pricing.</div><!--end:1641319635755--><><!--begin:1641319645081--><div class=\'cv\'><span class=\'notranslate\'><b>Jennifer Monachello<timestamp_1641319645_cv>:&nbsp;</b></span>Thank you so much </div><!--end:1641319645081--><><!--begin:1641319663618--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319663_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1641319663618--><><!--begin:1641319888146--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641319888_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641319888146--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was looking for the pricing for one of my CSR\'s to receive online training in IATA,DOT and IMO. \r\nThank you \r\nJennifer\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jennifer Monachello!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJennifer Monachello: Im good thank you and you?\r\nTiffany: I am good as well thank you!\r\nTiffany: Did you want the DOT and IATA training online?\r\nTiffany: We do not have an IMO training \r\nTiffany: https://csregs.com/collections/online-training/products/dot-hazmat-transportation-complete-ghs-compliant\r\nTiffany: https://csregs.com/products/iata-dangerous-goods-transportation\r\nJennifer Monachello: Yes the DOT and IATA you do not offer any courses for ocean shipping? \r\nTiffany: Not at this time.  I believe we do have a plan to develop it in the future.  \r\nTiffany: The above links I attached are for the two other courses online which include pricing.\r\nJennifer Monachello: Thank you so much \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266035188BZ', 1641396679, 1641397251, 2, 23, 26, 5, 0, 0, 5, 0, 5332, 0, 0, 0, 0, 'Matthew', 'matthew.basista13@gmail.com', '71.191.63.240', '536cbd9c355ddf69068c7612338a2795', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Arcadis-cus-', 'Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641396681792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396681_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matthew</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641396681792--><><!--begin:1641396695888--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396695_cv>:&nbsp;</b></span>Hello, doing well and you?</div><!--end:1641396695888--><><!--begin:1641396703222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396703_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1641396703222--><><!--begin:1641396736151--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396736_co>:&nbsp;</b></span>I see you completed the online 40-Hour HAZWOPER on 123121.  We did send the certificate via US Mail to your company address.  </div><!--end:1641396736151--><><!--begin:1641396767057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396766_co>:&nbsp;</b></span>There is a downloadable voucher to register for the hands-on class within 6 months</div><!--end:1641396767057--><><!--begin:1641396781132--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396780_cv>:&nbsp;</b></span>I see, so my company has it. I got an email for a certificate to complete the in person part of the training</div><!--end:1641396781132--><><!--begin:1641396799237--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641396798_cv>:&nbsp;</b></span>Does this mean I am able to field work or do I have to wait for the in person portion</div><!--end:1641396799237--><><!--begin:1641396929221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396929_co>:&nbsp;</b></span>The certificate may have not arrived at your company just yet since you recently completed the course. </div><!--end:1641396929221--><><!--begin:1641396945196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396945_co>:&nbsp;</b></span>But with that certificate as long as you are trained and supervised per OSHA regulations you can do field work.  </div><!--end:1641396945196--><><!--begin:1641396961273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641396961_co>:&nbsp;</b></span>1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.</div><!--end:1641396961273--><><!--begin:1641397005446--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397004_cv>:&nbsp;</b></span>Okay perfect, thank you! Just so I know who to contact and let my manager know, do you know what department/address you sent the certifcate to?</div><!--end:1641397005446--><><!--begin:1641397098075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397097_co>:&nbsp;</b></span>One moment please and let me check</div><!--end:1641397098075--><><!--begin:1641397141378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397141_co>:&nbsp;</b></span>Arcadis<br>630 Plaza Dr<br>Suite 200<br>Highlands Ranch CO 80129</div><!--end:1641397141378--><><!--begin:1641397183411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397183_co>:&nbsp;</b></span>Rachell Panell is the point of contact at that location that bought the courses in bulk</div><!--end:1641397183411--><><!--begin:1641397183975--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397183_cv>:&nbsp;</b></span>okay thank you very much!</div><!--end:1641397183975--><><!--begin:1641397197782--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397197_cv>:&nbsp;</b></span>That is perfect, thank you</div><!--end:1641397197782--><><!--begin:1641397207050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397206_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641397207050--><><!--begin:1641397219014--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew<timestamp_1641397218_cv>:&nbsp;</b></span>Nope that will be it, thank you and have a good day</div><!--end:1641397219014--><><!--begin:1641397239125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641397239_co>:&nbsp;</b></span>Your are most welcome.  My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641397239125--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi\r\n\r\nDoes the temporary certificate allow me to go into the field?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matthew!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatthew: Hello, doing well and you?\r\nTiffany: I am good thank you!\r\nTiffany: I see you completed the online 40-Hour HAZWOPER on 123121.  We did send the certificate via US Mail to your company address.  \r\nTiffany: There is a downloadable voucher to register for the hands-on class within 6 months\r\nMatthew: I see, so my company has it. I got an email for a certificate to complete the in person part of the training\r\nMatthew: Does this mean I am able to field work or do I have to wait for the in person portion\r\nTiffany: The certificate may have not arrived at your company just yet since you recently completed the course. \r\nTiffany: But with that certificate as long as you are trained and supervised per OSHA regulations you can do field work.  \r\nTiffany: 1910.120(e)(3)(i)General site workers (such as equipment operators, general laborers and supervisory personnel) engaged in hazardous substance removal or other activities which expose or potentially expose workers to hazardous substances and health hazards shall receive a minimum of 40 hours of instruction off the site, and a minimum of three days actual field experience under the direct supervision of a trained experienced supervisor.\r\nMatthew: Okay perfect, thank you! Just so I know who to contact and let my manager know, do you know what department/address you sent the certifcate to?\r\nTiffany: One moment please and let me check\r\nTiffany: Arcadis630 Plaza DrSuite 200Highlands Ranch CO 80129\r\nTiffany: Rachell Panell is the point of contact at that location that bought the courses in bulk\r\nMatthew: okay thank you very much!\r\nMatthew: That is perfect, thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMatthew: Nope that will be it, thank you and have a good day\r\nTiffany: Your are most welcome.  My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2661203215A', 1641481808, 1641484336, 2, 23, 22, 4, 0, 0, 4, 0, 4722, 0, 0, 0, 0, 'Stanley Dunlavy', 'stanley_dunlavy@waters.com', '34.103.68.36', 'c11d687244dd1faee9c794fd1f97c54f', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ERA, A Waters Company-cus-', 'How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641481812468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481812_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Stanley Dunlavy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641481812468--><><!--begin:1641481827739--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481827_cv>:&nbsp;</b></span>I am doing well, thank you!</div><!--end:1641481827739--><><!--begin:1641481851548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481851_co>:&nbsp;</b></span>The library pass is active for one year.  Once you assign yourself a course is the course is active for 90 days</div><!--end:1641481851548--><><!--begin:1641481896792--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481896_cv>:&nbsp;</b></span>The Email message I received listed all courses on the pass that I have not completed at this time.</div><!--end:1641481896792--><><!--begin:1641481978411--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641481978_cv>:&nbsp;</b></span>I attempted to take DOT HAZMAT Security Awareness.  However, the class required adobe acrobat and I could not take it.  This class is the only one that is currently active even though I cannot complete it.</div><!--end:1641481978411--><><!--begin:1641482055802--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482055_cv>:&nbsp;</b></span>My mistake, The DOT Hazmat Security Awareness required Adobe Flash.</div><!--end:1641482055802--><><!--begin:1641482163928--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482163_co>:&nbsp;</b></span>I show all the courses you registered for are active until 01/20/2022</div><!--end:1641482163928--><><!--begin:1641482276122--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482276_cv>:&nbsp;</b></span>As I mentioned before, the only class that I am currently registered for is DOT Hazmat Security Awareness and I cannot complete it because it requires Adobe Flash.  Again, the email lists all courses on the pass that I have not completed.  Will I still be able to access these courses through October?</div><!--end:1641482276122--><><!--begin:1641482321917--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482322_cv>:&nbsp;</b></span>I can forward you the email message if you need it.</div><!--end:1641482321917--><><!--begin:1641482346609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482346_co>:&nbsp;</b></span>I would need to speak to management about your account as I show you are registered for all courses.  </div><!--end:1641482346609--><><!--begin:1641482361799--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482361_co>:&nbsp;</b></span>You ca forward the email to <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1641482361799--><><!--begin:1641482397850--><div class=\'cv\'><span class=\'notranslate\'><b>Stanley Dunlavy<timestamp_1641482397_cv>:&nbsp;</b></span>Okay, I will forward you the message.  Thank you!</div><!--end:1641482397850--><><!--begin:1641482790859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482790_co>:&nbsp;</b></span>Once I get the email I will look into the library pass course situation and get back with you once I have information.  </div><!--end:1641482790859--><><!--begin:1641483229382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641483229_co>:&nbsp;</b></span>Is there anything else I can assist you with in the mean time?</div><!--end:1641483229382--><><!--begin:1641484334006--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641484333_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641484334006--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How long is a library pass active?  I thought it was 12 months.  I received an e-mail message this AM indicating that my current library pass was only available for two more weeks.  The pass was purchased on 12OCT2021, Order # 14555.  Please confirm.  Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Stanley Dunlavy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nStanley Dunlavy: I am doing well, thank you!\r\nTiffany: The library pass is active for one year.  Once you assign yourself a course is the course is active for 90 days\r\nStanley Dunlavy: The Email message I received listed all courses on the pass that I have not completed at this time.\r\nStanley Dunlavy: I attempted to take DOT HAZMAT Security Awareness.  However, the class required adobe acrobat and I could not take it.  This class is the only one that is currently active even though I cannot complete it.\r\nStanley Dunlavy: My mistake, The DOT Hazmat Security Awareness required Adobe Flash.\r\nTiffany: I show all the courses you registered for are active until 01/20/2022\r\nStanley Dunlavy: As I mentioned before, the only class that I am currently registered for is DOT Hazmat Security Awareness and I cannot complete it because it requires Adobe Flash.  Again, the email lists all courses on the pass that I have not completed.  Will I still be able to access these courses through October?\r\nStanley Dunlavy: I can forward you the email message if you need it.\r\nTiffany: I would need to speak to management about your account as I show you are registered for all courses.  \r\nTiffany: You ca forward the email to mailto:customerservice@csregs.com\r\nStanley Dunlavy: Okay, I will forward you the message.  Thank you!\r\nTiffany: Once I get the email I will look into the library pass course situation and get back with you once I have information.  \r\nTiffany: Is there anything else I can assist you with in the mean time?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2661204767Q', 1641481983, 1641482425, 2, 23, 42, 6, 0, 0, 0, 0, 4135, 0, 0, 0, 0, 'Rosemary Guardado', 'RGuardado@dawsonohana.com', '73.12.22.145', '11b042e1f2509ae06f6ce47273a2269e', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Dawson-cus-', 'Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641481985438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641481985_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Rosemary Guardado</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641481985438--><><!--begin:1641481996625--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641481996_cv>:&nbsp;</b></span>I am doing well</div><!--end:1641481996625--><><!--begin:1641482015656--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482015_co>:&nbsp;</b></span>As of right now the class is still scheduled to be held.  </div><!--end:1641482015656--><><!--begin:1641482049553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482049_co>:&nbsp;</b></span>If it does cancel we will be reaching out to each student with notification phone call and email</div><!--end:1641482049553--><><!--begin:1641482098167--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482097_cv>:&nbsp;</b></span>Okay. If a cancellation does occur would the call be in the evening or early morning? </div><!--end:1641482098167--><><!--begin:1641482140169--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482140_co>:&nbsp;</b></span>It would be made once the decision is made by management so I can not tell you a time of day.</div><!--end:1641482140169--><><!--begin:1641482199041--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482198_cv>:&nbsp;</b></span>Okay, thank you for your help. </div><!--end:1641482199041--><><!--begin:1641482228896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482228_co>:&nbsp;</b></span>Of course! Is there anything else I can assist you with? </div><!--end:1641482228896--><><!--begin:1641482268006--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482267_cv>:&nbsp;</b></span>The cancellation fee won&#39;t apply if management decides to cancel the class due to inclement weather? </div><!--end:1641482268006--><><!--begin:1641482274651--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482274_cv>:&nbsp;</b></span>I just want to make sure. </div><!--end:1641482274651--><><!--begin:1641482301817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482301_co>:&nbsp;</b></span>If we cancel the class no the reschedule fee does not apply. </div><!--end:1641482301817--><><!--begin:1641482321204--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482320_cv>:&nbsp;</b></span>Okay, that is all the questions that I have. </div><!--end:1641482321204--><><!--begin:1641482377283--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482377_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1641482377283--><><!--begin:1641482389387--><div class=\'cv\'><span class=\'notranslate\'><b>Rosemary Guardado<timestamp_1641482388_cv>:&nbsp;</b></span>No that is all. Thank you</div><!--end:1641482389387--><><!--begin:1641482413978--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641482413_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641482413978--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I have an 8-hour practical dress out class tomorrow (Jan 7) in Alexandria, Virginia. However, that area is expected to get 2-4 inches of snow early Friday morning. Will the class continue with weather conditions like that, or is there a chance that it might cancel. If it does cancel, will I receive a email about it?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Rosemary Guardado!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRosemary Guardado: I am doing well\r\nTiffany: As of right now the class is still scheduled to be held.  \r\nTiffany: If it does cancel we will be reaching out to each student with notification phone call and email\r\nRosemary Guardado: Okay. If a cancellation does occur would the call be in the evening or early morning? \r\nTiffany: It would be made once the decision is made by management so I can not tell you a time of day.\r\nRosemary Guardado: Okay, thank you for your help. \r\nTiffany: Of course! Is there anything else I can assist you with? \r\nRosemary Guardado: The cancellation fee won&#39;t apply if management decides to cancel the class due to inclement weather? \r\nRosemary Guardado: I just want to make sure. \r\nTiffany: If we cancel the class no the reschedule fee does not apply. \r\nRosemary Guardado: Okay, that is all the questions that I have. \r\nTiffany: Is there anything else I can assist you with?\r\nRosemary Guardado: No that is all. Thank you\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('266210515AA', 1641571993, 1641573242, 2, 23, 12, 10, 0, 0, 0, 0, 5393, 0, 0, 0, 0, 'Dennis Schilly', 'dennis.schilly@gmail.com', '72.1.111.65', 'bac0fb855b542e2f12046df93438a49e', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641571997825--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641571997_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dennis Schilly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641571997825--><><!--begin:1641572066270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572066_co>:&nbsp;</b></span>One moment please while I look it up</div><!--end:1641572066270--><><!--begin:1641572140771--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572140_co>:&nbsp;</b></span>I see you registered with a home address.  Are you still with the ERM office located at 555 17th Street Suite 1700 Denver, CO 80202 ?</div><!--end:1641572140771--><><!--begin:1641572224212--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572224_cv>:&nbsp;</b></span>I am still with ERM but our denver office has moved</div><!--end:1641572224212--><><!--begin:1641572283861--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572283_cv>:&nbsp;</b></span>Is there an issue with using my home address</div><!--end:1641572283861--><><!--begin:1641572326665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572326_co>:&nbsp;</b></span>We have to put the registrations under the company account the student is associated with.</div><!--end:1641572326665--><><!--begin:1641572328665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572328_co>:&nbsp;</b></span>Can you provide me with an updated office address to update the company account to?</div><!--end:1641572328665--><><!--begin:1641572365017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572364_co>:&nbsp;</b></span>We send all certificates via US Mail to the company address once a student completes the online training courses</div><!--end:1641572365017--><><!--begin:1641572373371--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572373_cv>:&nbsp;</b></span>1200 17th Street | Floor 10 | Denver, Colorado | 80202-7162</div><!--end:1641572373371--><><!--begin:1641572519617--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572519_co>:&nbsp;</b></span>Thank you I will update the account.  I will add the new course into your existing training account which has the username of <a href=\'mailto:dennis.schilly@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dennis.schilly@erm.com</a></div><!--end:1641572519617--><><!--begin:1641572549677--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572549_cv>:&nbsp;</b></span>ok, so do I have an account</div><!--end:1641572549677--><><!--begin:1641572559429--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572559_cv>:&nbsp;</b></span>under my erm company</div><!--end:1641572559429--><><!--begin:1641572581831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572581_co>:&nbsp;</b></span>Yes.  You completed the DOT online almost two years ago.</div><!--end:1641572581831--><><!--begin:1641572598515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572598_co>:&nbsp;</b></span>Do you want me to send you a password reset email?</div><!--end:1641572598515--><><!--begin:1641572612035--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572612_cv>:&nbsp;</b></span>yes, please</div><!--end:1641572612035--><><!--begin:1641572627396--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572627_cv>:&nbsp;</b></span>it did not show an account under that email</div><!--end:1641572627396--><><!--begin:1641572682066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572681_co>:&nbsp;</b></span>Just sent the email to reset your password it went to <a href=\'mailto:dennis.schilly@erm.com\' target=\'_blank\' rel=\'noopener noreferrer\'>dennis.schilly@erm.com</a></div><!--end:1641572682066--><><!--begin:1641572739501--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572739_cv>:&nbsp;</b></span>Now it lets me log in under my erm email - weird -</div><!--end:1641572739501--><><!--begin:1641572858431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641572858_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1641572858431--><><!--begin:1641572987666--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1641572987_cv>:&nbsp;</b></span>nope I am good</div><!--end:1641572987666--><><!--begin:1641573023168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641573023_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641573023168--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased the OSHA 8 hour yesterday - 15535 - how do I get on-line to take the course.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dennis Schilly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: One moment please while I look it up\r\nTiffany: I see you registered with a home address.  Are you still with the ERM office located at 555 17th Street Suite 1700 Denver, CO 80202 ?\r\nDennis Schilly: I am still with ERM but our denver office has moved\r\nDennis Schilly: Is there an issue with using my home address\r\nTiffany: We have to put the registrations under the company account the student is associated with.\r\nTiffany: Can you provide me with an updated office address to update the company account to?\r\nTiffany: We send all certificates via US Mail to the company address once a student completes the online training courses\r\nDennis Schilly: 1200 17th Street | Floor 10 | Denver, Colorado | 80202-7162\r\nTiffany: Thank you I will update the account.  I will add the new course into your existing training account which has the username of mailto:dennis.schilly@erm.com\r\nDennis Schilly: ok, so do I have an account\r\nDennis Schilly: under my erm company\r\nTiffany: Yes.  You completed the DOT online almost two years ago.\r\nTiffany: Do you want me to send you a password reset email?\r\nDennis Schilly: yes, please\r\nDennis Schilly: it did not show an account under that email\r\nTiffany: Just sent the email to reset your password it went to mailto:dennis.schilly@erm.com\r\nDennis Schilly: Now it lets me log in under my erm email - weird -\r\nTiffany: Is there anything else I can assist you with today?\r\nDennis Schilly: nope I am good\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2664771049R', 1641838597, 1641839231, 2, 23, 28, 6, 0, 0, 0, 0, 2771, 0, 0, 0, 0, 'Dwight', 'dwight.seal@ncagr.gov', '199.90.92.4', '0d18a03992a184544c10c4ca4a88e6b7', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-NCDA-cus-', 'The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?', '<div class=\'ca\'><div class=\'info_box\'><i>The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641838599197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838599_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dwight</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641838599197--><><!--begin:1641838609940--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838610_cv>:&nbsp;</b></span>good</div><!--end:1641838609940--><><!--begin:1641838625595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838625_co>:&nbsp;</b></span>That class is scheduled pending confirmation at this time.  </div><!--end:1641838625595--><><!--begin:1641838647139--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838647_cv>:&nbsp;</b></span>when will it be confirmed</div><!--end:1641838647139--><><!--begin:1641838671202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838671_co>:&nbsp;</b></span>The final class determination will be made on Friday 01/14/22.  </div><!--end:1641838671202--><><!--begin:1641838753190--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838753_cv>:&nbsp;</b></span>ok I have two employees registered and hotel rooms.  I just wanted to have options.  Can you disclose the number of people registered for this class?</div><!--end:1641838753190--><><!--begin:1641838885546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641838885_co>:&nbsp;</b></span>I actually see 3 students registered with your company</div><!--end:1641838885546--><><!--begin:1641838918629--><div class=\'cv\'><span class=\'notranslate\'><b>Dwight<timestamp_1641838918_cv>:&nbsp;</b></span>yes but are there others.  I figured 3 would not make the class</div><!--end:1641838918629--><><!--begin:1641839082715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641839082_co>:&nbsp;</b></span>Your three are the only ones registered at this time.  But we may get more this week, I am not sure of a minimum number needed but yes I think a couple more would definitely confirm the class.  We will just need to wait until Friday to see managements final decision.</div><!--end:1641839082715--><><!--begin:1641839231514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641839231_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641839231514--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'The Raleigh Hazwoper 40 hour is Jan 18 -21.  Has this class met the requirement to hold the class?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dwight!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDwight: good\r\nTiffany: That class is scheduled pending confirmation at this time.  \r\nDwight: when will it be confirmed\r\nTiffany: The final class determination will be made on Friday 01/14/22.  \r\nDwight: ok I have two employees registered and hotel rooms.  I just wanted to have options.  Can you disclose the number of people registered for this class?\r\nTiffany: I actually see 3 students registered with your company\r\nDwight: yes but are there others.  I figured 3 would not make the class\r\nTiffany: Your three are the only ones registered at this time.  But we may get more this week, I am not sure of a minimum number needed but yes I think a couple more would definitely confirm the class.  We will just need to wait until Friday to see managements final decision.\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('266558168YZ', 1641919662, 1641919896, 2, 23, 28, 5, 0, 0, 0, 0, 2295, 0, 0, 0, 0, 'Larissa', 'larissa.sleeper@arcadis.com', '73.37.28.98', '7c8e9335d60458a645a91d72d889ff0c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Arcadis-cus-', 'Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.', '<div class=\'ca\'><div class=\'info_box\'><i>Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641919664758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919664_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Larissa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641919664758--><><!--begin:1641919691160--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919691_cv>:&nbsp;</b></span>Doing well, just trying to find available in person classes!</div><!--end:1641919691160--><><!--begin:1641919746889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919746_co>:&nbsp;</b></span>I will send you an email with a link to the website which can be used as a reference for when the hands-on classes ae scheduled</div><!--end:1641919746889--><><!--begin:1641919772107--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919772_cv>:&nbsp;</b></span>awesome, will it show me multiple locations (i.e. Portland, Seattle, etc.)?</div><!--end:1641919772107--><><!--begin:1641919793058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919793_co>:&nbsp;</b></span>Yes it will show all locations and dates scheduled for 90 days out</div><!--end:1641919793058--><><!--begin:1641919801068--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919801_cv>:&nbsp;</b></span>Great, thank you!</div><!--end:1641919801068--><><!--begin:1641919833795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641919833_co>:&nbsp;</b></span>Just sent! Is there anything else I can assist you with today? </div><!--end:1641919833795--><><!--begin:1641919866519--><div class=\'cv\'><span class=\'notranslate\'><b>Larissa<timestamp_1641919866_cv>:&nbsp;</b></span>Nope, that was it. I&#39;ll check back if I don&#39;t get the email for some reason! Thanks for your help.</div><!--end:1641919866519--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is there a way for me to see where in-person courses are being offered? I\'ve completed the online portion and have my voucher but can\'t seem to find where classes are being offered and on what day.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Larissa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLarissa: Doing well, just trying to find available in person classes!\r\nTiffany: I will send you an email with a link to the website which can be used as a reference for when the hands-on classes ae scheduled\r\nLarissa: awesome, will it show me multiple locations (i.e. Portland, Seattle, etc.)?\r\nTiffany: Yes it will show all locations and dates scheduled for 90 days out\r\nLarissa: Great, thank you!\r\nTiffany: Just sent! Is there anything else I can assist you with today? \r\nLarissa: Nope, that was it. I&#39;ll check back if I don&#39;t get the email for some reason! Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('266636535NX', 1641998015, 1641999199, 2, 23, 14, 10, 0, 0, 0, 0, 6045, 0, 0, 0, 0, 'Emily Crampe', 'emily.crampe@wsp.com', '24.34.107.121', '41188d3d78072191463eb6c956d4b9c7', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1641998019374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998019_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emily Crampe</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1641998019374--><><!--begin:1641998031561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998031_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1641998031561--><><!--begin:1641998190851--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998190_cv>:&nbsp;</b></span>Okay, sounds good. So the hybrid version is more for if you definitely need a certificate of completion within a week, whereas the standard version is better if you have some flexibility? Will the hybrid version end up giving you 48 hours of training, since there is more online material?</div><!--end:1641998190851--><><!--begin:1641998340467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998340_co>:&nbsp;</b></span>The hybrid is more flexible as far as the hands-on training portion requirement goes as you have 6 months after completing the online portion.</div><!--end:1641998340467--><><!--begin:1641998375372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998375_co>:&nbsp;</b></span>Whereas the Standard version you have to completed the FULL course within 90 days so you may have to travel to complete your hands-on class within that time frame.  </div><!--end:1641998375372--><><!--begin:1641998408348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998408_co>:&nbsp;</b></span>Where are you located so I can tell you if your area is somewhere we hold hands-on classes more often then not?</div><!--end:1641998408348--><><!--begin:1641998498135--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998498_cv>:&nbsp;</b></span>Okay! I am living in New Hampshire. I saw that you teach an in-person course in Malden, Massachusetts. Is that the only location in New England?</div><!--end:1641998498135--><><!--begin:1641998586156--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998586_co>:&nbsp;</b></span>That is the only location in Massachusetts but we have a location in Windsor Locks, CT</div><!--end:1641998586156--><><!--begin:1641998775479--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998775_cv>:&nbsp;</b></span>Do you have an idea of the availability of courses at the MA location? Would it be realistic to expect to get into the hands-on 8 hour portion in MA in February at some point?</div><!--end:1641998775479--><><!--begin:1641998827377--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998827_cv>:&nbsp;</b></span>I guess might as well do the hybrid version just in case, since I will have a few more months to find a class?</div><!--end:1641998827377--><><!--begin:1641998899272--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641998899_co>:&nbsp;</b></span>We do hold the hands-on classes at the same time as our 8-HouR HAZWOPER classes so you can use the following link as a reference for when the hands-on classes are scheduled.  These classes are pending until we have enough registrations so some may be cancelled. <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1641998899272--><><!--begin:1641998985280--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641998985_cv>:&nbsp;</b></span>Great - thank you that&#39;s helpful</div><!--end:1641998985280--><><!--begin:1641999028132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641999028_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1641999028132--><><!--begin:1641999050682--><div class=\'cv\'><span class=\'notranslate\'><b>Emily Crampe<timestamp_1641999050_cv>:&nbsp;</b></span>No, the difference between the classes was my only question</div><!--end:1641999050682--><><!--begin:1641999060493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1641999060_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1641999060493--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am interested in enrolling in the 40 hour Hazwoper course. Could you tell me the difference between the standard online course and the hybrid course? Do they both include 32 hours on online instruction and 8 hours in person?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Emily Crampe!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nEmily Crampe: Okay, sounds good. So the hybrid version is more for if you definitely need a certificate of completion within a week, whereas the standard version is better if you have some flexibility? Will the hybrid version end up giving you 48 hours of training, since there is more online material?\r\nTiffany: The hybrid is more flexible as far as the hands-on training portion requirement goes as you have 6 months after completing the online portion.\r\nTiffany: Whereas the Standard version you have to completed the FULL course within 90 days so you may have to travel to complete your hands-on class within that time frame.  \r\nTiffany: Where are you located so I can tell you if your area is somewhere we hold hands-on classes more often then not?\r\nEmily Crampe: Okay! I am living in New Hampshire. I saw that you teach an in-person course in Malden, Massachusetts. Is that the only location in New England?\r\nTiffany: That is the only location in Massachusetts but we have a location in Windsor Locks, CT\r\nEmily Crampe: Do you have an idea of the availability of courses at the MA location? Would it be realistic to expect to get into the hands-on 8 hour portion in MA in February at some point?\r\nEmily Crampe: I guess might as well do the hybrid version just in case, since I will have a few more months to find a class?\r\nTiffany: We do hold the hands-on classes at the same time as our 8-HouR HAZWOPER classes so you can use the following link as a reference for when the hands-on classes are scheduled.  These classes are pending until we have enough registrations so some may be cancelled. https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nEmily Crampe: Great - thank you that&#39;s helpful\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nEmily Crampe: No, the difference between the classes was my only question\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266812151TT', 1642173639, 1642174295, 2, 23, 23, 5, 0, 0, 0, 0, 3876, 0, 0, 0, 0, 'Matt Prezioso', 'matt.prezioso@gmail.com', '38.34.111.135', '78c4e1a9b42411a1ad8a2089b1a0edc2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-ERM-cus-', 'We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.', '<div class=\'ca\'><div class=\'info_box\'><i>We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642173642018--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matt Prezioso</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642173642018--><><!--begin:1642173661428--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173661_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m well, thank you. How are you?</div><!--end:1642173661428--><><!--begin:1642173691097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173691_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1642173691097--><><!--begin:1642173789313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173789_co>:&nbsp;</b></span>To be sure I am clear I am understanding what you need, you have 10 people to complete the 40-Hour HAZWOPER.  DO you want the staff completing the online course and then the last day only in a classroom or do you want them to attend the 4-10 hour days in one of our classrooms or possibly onsite at one of your locations</div><!--end:1642173789313--><><!--begin:1642173813388--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173813_cv>:&nbsp;</b></span>online for 32 and onsite for 8</div><!--end:1642173813388--><><!--begin:1642173842458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173842_co>:&nbsp;</b></span>You can use the following link for reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1642173842458--><><!--begin:1642173865130--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173865_co>:&nbsp;</b></span>Please remember all seminar classes are scheduled pending confirmation</div><!--end:1642173865130--><><!--begin:1642173915498--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642173916_cv>:&nbsp;</b></span>Great, thanks a lot. I&#39;ll coordinate with our group and reach out if I need help with the signups.</div><!--end:1642173915498--><><!--begin:1642173989508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642173989_co>:&nbsp;</b></span>Sounds wonderful.  I will send you an email in the mean time with some information and links to assist as needed.</div><!--end:1642173989508--><><!--begin:1642174005033--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642174005_cv>:&nbsp;</b></span>thanks a lot!</div><!--end:1642174005033--><><!--begin:1642174047781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642174047_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1642174047781--><><!--begin:1642174080718--><div class=\'cv\'><span class=\'notranslate\'><b>Matt Prezioso<timestamp_1642174080_cv>:&nbsp;</b></span>That&#39;s all. thanks!</div><!--end:1642174080718--><><!--begin:1642174120792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642174120_co>:&nbsp;</b></span>Have a wonderful day!</div><!--end:1642174120792--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We are looking to sign up about 10 people for 40-hour hybrid hazwoper training. Can you send the schedule for the 8-hour onsite aspect? \r\nIn the event that there isn\'t something in time for the project we need, if we have enough folks ready for the onsite portion, are you able to schedule another? We may be able to provide an ERM office space to do this in Washington DC or Annapolis MD.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Matt Prezioso!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatt Prezioso: Hi Tiffany, I&#39;m well, thank you. How are you?\r\nTiffany: I am doing good thank you!\r\nTiffany: To be sure I am clear I am understanding what you need, you have 10 people to complete the 40-Hour HAZWOPER.  DO you want the staff completing the online course and then the last day only in a classroom or do you want them to attend the 4-10 hour days in one of our classrooms or possibly onsite at one of your locations\r\nMatt Prezioso: online for 32 and onsite for 8\r\nTiffany: You can use the following link for reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Please remember all seminar classes are scheduled pending confirmation\r\nMatt Prezioso: Great, thanks a lot. I&#39;ll coordinate with our group and reach out if I need help with the signups.\r\nTiffany: Sounds wonderful.  I will send you an email in the mean time with some information and links to assist as needed.\r\nMatt Prezioso: thanks a lot!\r\nTiffany: My pleasure! Is there anything else I can assist you with today?\r\nMatt Prezioso: That&#39;s all. thanks!\r\nTiffany: Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('266832599NY', 1642194092, 1642194360, 2, 23, 27, 6, 0, 0, 0, 0, 3880, 0, 0, 0, 0, 'Dennis Schilly', 'dennis.schilly@erm.com', '72.1.111.65', '66d24fb3bbf64e96a8a96a29ff6f9440', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-ERM-cus-', 'I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  ', '<div class=\'ca\'><div class=\'info_box\'><i>I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642194093879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194093_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dennis Schilly</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642194093879--><><!--begin:1642194101439--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194101_cv>:&nbsp;</b></span>good and you</div><!--end:1642194101439--><><!--begin:1642194119805--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194119_cv>:&nbsp;</b></span>can we change the mailing address</div><!--end:1642194119805--><><!--begin:1642194125488--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194125_co>:&nbsp;</b></span>I am good thank you</div><!--end:1642194125488--><><!--begin:1642194158312--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194158_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. We can not update the company address to a home address. </div><!--end:1642194158312--><><!--begin:1642194181923--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194182_cv>:&nbsp;</b></span>even if the office is closed</div><!--end:1642194181923--><><!--begin:1642194198470--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194198_cv>:&nbsp;</b></span>how do i get the certificate the</div><!--end:1642194198470--><><!--begin:1642194199931--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194200_cv>:&nbsp;</b></span>then</div><!--end:1642194199931--><><!--begin:1642194226532--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194226_cv>:&nbsp;</b></span>can I talk to someone who can make these changes</div><!--end:1642194226532--><><!--begin:1642194300139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194300_co>:&nbsp;</b></span>We do not have any managers available over this chat function.  You are more then welcome to call our office and ask to speak to a manager. <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1642194300139--><><!--begin:1642194303078--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194303_cv>:&nbsp;</b></span>Are you there</div><!--end:1642194303078--><><!--begin:1642194310982--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194311_cv>:&nbsp;</b></span>thank you</div><!--end:1642194310982--><><!--begin:1642194333792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194333_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1642194333792--><><!--begin:1642194346126--><div class=\'cv\'><span class=\'notranslate\'><b>Dennis Schilly<timestamp_1642194346_cv>:&nbsp;</b></span>Nope -</div><!--end:1642194346126--><><!--begin:1642194353296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642194353_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1642194353296--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I just completed the OSHA 8-hour refresher. Can I have the certificate mailed to my home rather than the office - Our office is closed and does not allow access.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Dennis Schilly!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDennis Schilly: good and you\r\nDennis Schilly: can we change the mailing address\r\nTiffany: I am good thank you\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. We can not update the company address to a home address. \r\nDennis Schilly: even if the office is closed\r\nDennis Schilly: how do i get the certificate the\r\nDennis Schilly: then\r\nDennis Schilly: can I talk to someone who can make these changes\r\nTiffany: We do not have any managers available over this chat function.  You are more then welcome to call our office and ask to speak to a manager. tel:8007112706 ext 1\r\nDennis Schilly: Are you there\r\nDennis Schilly: thank you\r\nTiffany: Is there anything else I can assist you with at this time?\r\nDennis Schilly: Nope -\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('267071480BJ', 1642432961, 1642433653, 2, 23, 16, 13, 0, 0, 0, 0, 8307, 0, 0, 0, 0, 'paul matz', 'pmatz@gellnerindustrial.com', '204.186.111.194', 'f5f625c25fb83203652161a910425d44', 'Question Type-_-Content-cus-Online Course Name-_-40hour hazwoper-cus-Chapter Name-_-Enter Password (Issued During 8 Hour Dress Out)-cus-', 'how to complete the live dress out ? ', '<div class=\'ca\'><div class=\'info_box\'><i>how to complete the live dress out ? </i></div></div><><div class=\'ca\'><b>Tony</b> has joined the chat.</div><><!--begin:1642432968784--><div class=\'co\'><span class=\'notranslate\'><b>Tony<timestamp_1642432968_co>:&nbsp;</b></span>Hi Paul</div><!--end:1642432968784--><><!--begin:1642432968781--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642432969_cv>:&nbsp;</b></span>hello tony</div><!--end:1642432968781--><><!--begin:1642433004101--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433004_cv>:&nbsp;</b></span>i did a fully online course... it says i have to do a instructor lead dress out ?</div><!--end:1642433004101--><><!--begin:1642433013876--><div class=\'co\'><span class=\'notranslate\'><b>Tony<timestamp_1642433013_co>:&nbsp;</b></span>If you will be patient with me a moment, I will transfer your chat to some one that can assist you completely on this.</div><!--end:1642433013876--><><!--begin:1642433021153--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433022_cv>:&nbsp;</b></span>ok</div><!--end:1642433021153--><><!--begin:1642433086213--><div class=\'co\'><span class=\'notranslate\'><b>Tony<timestamp_1642433086_co>:&nbsp;</b></span>Paul, Tiffany will assist you on this.</div><!--end:1642433086213--><><div class=\'ca\'>Transferring chat to <top><b>Tiffany</b>  (Registration & Customer Service)</top><!--opid:23--><!--mapp:0--><!--name:Tiffany--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:2--><!--department:Registration & Customer Service-->.</div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642433099286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433099_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>paul matz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642433099286--><><!--begin:1642433107298--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433108_cv>:&nbsp;</b></span>hello</div><!--end:1642433107298--><><!--begin:1642433123726--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433124_cv>:&nbsp;</b></span>i do not have a instructor lead dress out </div><!--end:1642433123726--><><!--begin:1642433134344--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433135_cv>:&nbsp;</b></span>but it says i must enter a password </div><!--end:1642433134344--><><!--begin:1642433177633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433177_co>:&nbsp;</b></span>Yes you need to complete an 8-Hour dressout portion with us in one of our seminar settings.  After class the instructor will give you the passcode for the online exam. </div><!--end:1642433177633--><><!--begin:1642433193205--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433194_cv>:&nbsp;</b></span>how do i do that ?</div><!--end:1642433193205--><><!--begin:1642433200353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433200_co>:&nbsp;</b></span>Please use the following link as a reference for when the hands-on days are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1642433200353--><><!--begin:1642433214128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433214_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br> <br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1642433214128--><><!--begin:1642433239360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433239_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1642433239360--><><!--begin:1642433304252--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433305_cv>:&nbsp;</b></span>this isnt online ?</div><!--end:1642433304252--><><!--begin:1642433336327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433336_co>:&nbsp;</b></span>No this portion is in person to complete the dress-out exercises and review with an instructor </div><!--end:1642433336327--><><!--begin:1642433337149--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433338_cv>:&nbsp;</b></span>the only places are 4 hours away from me there has to be an online way to do this</div><!--end:1642433337149--><><!--begin:1642433430358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433430_co>:&nbsp;</b></span>The course you are completing is a blended learning solution combines 32 hours of online training with 8 hours of OSHA-required hands-on training and dress-out exercises (classes in 58 U.S. cities). </div><!--end:1642433430358--><><!--begin:1642433437725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433437_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/40-hour-osha-hazwoper</a></div><!--end:1642433437725--><><!--begin:1642433524816--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433524_co>:&nbsp;</b></span>I would suggest speaking with the person (within your company) who registered you for the course and see what they want to do to to complete this portion.  </div><!--end:1642433524816--><><!--begin:1642433526462--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433527_cv>:&nbsp;</b></span>im going to have to speak with my supervisor, is there a way to get this conversation emailed to me or him </div><!--end:1642433526462--><><!--begin:1642433563066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433562_co>:&nbsp;</b></span>This conversation should be automatically emailed once we finish our chat session.  </div><!--end:1642433563066--><><!--begin:1642433569712--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433570_cv>:&nbsp;</b></span>ok thanks</div><!--end:1642433569712--><><!--begin:1642433581447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433581_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1642433581447--><><!--begin:1642433588746--><div class=\'cv\'><span class=\'notranslate\'><b>paul matz<timestamp_1642433589_cv>:&nbsp;</b></span>no</div><!--end:1642433588746--><><!--begin:1642433593858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642433593_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1642433593858--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'how to complete the live dress out ? \r\nTony has joined the chat.\r\nTony: Hi Paul\r\npaul matz: hello tony\r\npaul matz: i did a fully online course... it says i have to do a instructor lead dress out ?\r\nTony: If you will be patient with me a moment, I will transfer your chat to some one that can assist you completely on this.\r\npaul matz: ok\r\nTony: Paul, Tiffany will assist you on this.\r\nTransferring chat to Tiffany  (Registration & Customer Service).\r\nTiffany has joined the chat.\r\nTiffany: Hi, paul matz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\npaul matz: hello\r\npaul matz: i do not have a instructor lead dress out \r\npaul matz: but it says i must enter a password \r\nTiffany: Yes you need to complete an 8-Hour dressout portion with us in one of our seminar settings.  After class the instructor will give you the passcode for the online exam. \r\npaul matz: how do i do that ?\r\nTiffany: Please use the following link as a reference for when the hands-on days are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany: Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\npaul matz: this isnt online ?\r\nTiffany: No this portion is in person to complete the dress-out exercises and review with an instructor \r\npaul matz: the only places are 4 hours away from me there has to be an online way to do this\r\nTiffany: The course you are completing is a blended learning solution combines 32 hours of online training with 8 hours of OSHA-required hands-on training and dress-out exercises (classes in 58 U.S. cities). \r\nTiffany: https://csregs.com/products/40-hour-osha-hazwoper\r\nTiffany: I would suggest speaking with the person (within your company) who registered you for the course and see what they want to do to to complete this portion.  \r\npaul matz: im going to have to speak with my supervisor, is there a way to get this conversation emailed to me or him \r\nTiffany: This conversation should be automatically emailed once we finish our chat session.  \r\npaul matz: ok thanks\r\nTiffany: Is there anything else I can assist you with today?\r\npaul matz: no\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267079186ZZ', 1642440659, 1642440899, 1, 23, 7, 4, 0, 0, 0, 0, 2063, 0, 0, 0, 0, 'Dorothy', 'dlecher@advancedvacuum.com', '192.91.139.130', 'aa224a607f14c6b63bfa81311aeae801', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-advanced vacuum Serivces -cus-Online Course-_-8 hour Hazwoper -cus-', 'i have a employee Brian Ploeger who cant log in. it is saying  he is already log in. can you check for me ', '<div class=\'ca\'><div class=\'info_box\'><i>i have a employee Brian Ploeger who cant log in. it is saying  he is already log in. can you check for me </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642440662739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642440662_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dorothy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642440662739--><><!--begin:1642440673034--><div class=\'cv\'><span class=\'notranslate\'><b>Dorothy<timestamp_1642440673_cv>:&nbsp;</b></span>good</div><!--end:1642440673034--><><!--begin:1642440721062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642440721_co>:&nbsp;</b></span>I show his last log in was 03/20/2020.  </div><!--end:1642440721062--><><!--begin:1642440755398--><div class=\'cv\'><span class=\'notranslate\'><b>Dorothy<timestamp_1642440755_cv>:&nbsp;</b></span>yes that would be right so he not log in now?</div><!--end:1642440755398--><><!--begin:1642440756699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642440756_co>:&nbsp;</b></span>I will send him an email to: <a href=\'mailto:brianploeger@icloud.com\' target=\'_blank\' rel=\'noopener noreferrer\'>brianploeger@icloud.com</a> and cc you with some directions on how to hopefully resolve the problem</div><!--end:1642440756699--><><!--begin:1642440774270--><div class=\'cv\'><span class=\'notranslate\'><b>Dorothy<timestamp_1642440774_cv>:&nbsp;</b></span>great </div><!--end:1642440774270--><><!--begin:1642440793054--><div class=\'cv\'><span class=\'notranslate\'><b>Dorothy<timestamp_1642440793_cv>:&nbsp;</b></span>thanks and i will end this chad </div><!--end:1642440793054--><><!--begin:1642440835501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642440835_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1642440835501--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'i have a employee Brian Ploeger who cant log in. it is saying  he is already log in. can you check for me \r\nTiffany has joined the chat.\r\nTiffany: Hi, Dorothy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDorothy: good\r\nTiffany: I show his last log in was 03/20/2020.  \r\nDorothy: yes that would be right so he not log in now?\r\nTiffany: I will send him an email to: mailto:brianploeger@icloud.com and cc you with some directions on how to hopefully resolve the problem\r\nDorothy: great \r\nDorothy: thanks and i will end this chad \r\nTiffany: My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267182476YX', 1642543985, 1642544383, 2, 23, 43, 7, 0, 0, 5, 0, 3973, 0, 0, 0, 0, 'Mike Mancini', 'mike@redfordcement.com', '99.46.97.236', '7762be70d8a69185b110417c1a0e8ed5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Redford Cement Co-cus-', 'My certificate for HAZWOPER refresher was issued January 13, 2021. How long after that date can I still take a refresher course or do I need to take the 40 hour course again because it is after that date\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>My certificate for HAZWOPER refresher was issued January 13, 2021. How long after that date can I still take a refresher course or do I need to take the 40 hour course again because it is after that date\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642543989197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642543989_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike Mancini</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642543989197--><><!--begin:1642544019439--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544020_cv>:&nbsp;</b></span>good. how are you?</div><!--end:1642544019439--><><!--begin:1642544042270--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544042_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1642544042270--><><!--begin:1642544043131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544043_co>:&nbsp;</b></span>OSHA is not specific when it comes to their meaning of annual when it comes to completing the 8-Hour HAZWOPER Refresher.  </div><!--end:1642544043131--><><!--begin:1642544068258--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544068_cv>:&nbsp;</b></span>okay so if I take it within the next month it would be okay?</div><!--end:1642544068258--><><!--begin:1642544112635--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544112_co>:&nbsp;</b></span>We advise completing the 8-Hour Refresher within 2 months of your initial certification date or completing the initial training again if it gets to much farther out.  </div><!--end:1642544112635--><><!--begin:1642544130116--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544130_cv>:&nbsp;</b></span>okay thank you</div><!--end:1642544130116--><><!--begin:1642544139527--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544139_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1642544139527--><><!--begin:1642544186821--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544187_cv>:&nbsp;</b></span>is confined spaces one that needs to be renewed annually as well?</div><!--end:1642544186821--><><!--begin:1642544214706--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544214_co>:&nbsp;</b></span>No</div><!--end:1642544214706--><><!--begin:1642544243996--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544244_cv>:&nbsp;</b></span>okay. When does that need to be renewed?</div><!--end:1642544243996--><><!--begin:1642544258201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544258_co>:&nbsp;</b></span>Per OSHA, After the training, employers must ensure that the employees have acquired the understanding, knowledge, and skills necessary to perform their duties safely. Additional training is required when: the job duties change; A change occurs in the permit space program, or the permit space operation presents any new hazard; an employee’s job performance shows deficiencies.</div><!--end:1642544258201--><><!--begin:1642544306638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544306_co>:&nbsp;</b></span>OSHA&#39;s standard for confined spaces 29 CFR 1910.146</div><!--end:1642544306638--><><!--begin:1642544347073--><div class=\'cv\'><span class=\'notranslate\'><b>Mike Mancini<timestamp_1642544347_cv>:&nbsp;</b></span>okay thank you</div><!--end:1642544347073--><><!--begin:1642544371518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642544371_co>:&nbsp;</b></span>My pleasure!</div><!--end:1642544371518--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My certificate for HAZWOPER refresher was issued January 13, 2021. How long after that date can I still take a refresher course or do I need to take the 40 hour course again because it is after that date\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike Mancini!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike Mancini: good. how are you?\r\nTiffany: I am good thank you!\r\nTiffany: OSHA is not specific when it comes to their meaning of annual when it comes to completing the 8-Hour HAZWOPER Refresher.  \r\nMike Mancini: okay so if I take it within the next month it would be okay?\r\nTiffany: We advise completing the 8-Hour Refresher within 2 months of your initial certification date or completing the initial training again if it gets to much farther out.  \r\nMike Mancini: okay thank you\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMike Mancini: is confined spaces one that needs to be renewed annually as well?\r\nTiffany: No\r\nMike Mancini: okay. When does that need to be renewed?\r\nTiffany: Per OSHA, After the training, employers must ensure that the employees have acquired the understanding, knowledge, and skills necessary to perform their duties safely. Additional training is required when: the job duties change; A change occurs in the permit space program, or the permit space operation presents any new hazard; an employee’s job performance shows deficiencies.\r\nTiffany: OSHA&#39;s standard for confined spaces 29 CFR 1910.146\r\nMike Mancini: okay thank you\r\nTiffany: My pleasure!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('267339237VA', 1642700717, 1642702400, 1, 23, 15, 11, 0, 0, 5, 0, 3854, 0, 0, 0, 0, 'Bridgett', 'bridgett@neuchem.com', '71.9.98.158', '6ac9ebf3ec721f7b571880a12751f363', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Neuchem-cus-Online Course-_-yes-cus-', 'Hello,\r\nOnce I have completed the introduction, how do I proceed to take the first quiz?\r\nThank you,\r\nBridgett', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\nOnce I have completed the introduction, how do I proceed to take the first quiz?\r\nThank you,\r\nBridgett</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642700720446--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642700720_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Bridgett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642700720446--><><!--begin:1642700821781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642700821_co>:&nbsp;</b></span>Once all things within the module have been completed and clicked you would exit the module in the upper right corner and then the quiz should be available to launch</div><!--end:1642700821781--><><!--begin:1642700829618--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgett<timestamp_1642700829_cv>:&nbsp;</b></span>Hi Tiffany</div><!--end:1642700829618--><><!--begin:1642700863380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642700863_co>:&nbsp;</b></span>I show your introduction is not showing complete on my end did you go through it entirely and click on everything?</div><!--end:1642700863380--><><!--begin:1642700881032--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgett<timestamp_1642700881_cv>:&nbsp;</b></span>I have read through the introduction and would like to take the related quiz.  </div><!--end:1642700881032--><><!--begin:1642700932856--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgett<timestamp_1642700933_cv>:&nbsp;</b></span>I&#39;m not sure how to proceed and end &quot;in progress&quot; status.</div><!--end:1642700932856--><><!--begin:1642700942171--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgett<timestamp_1642700942_cv>:&nbsp;</b></span>please advise</div><!--end:1642700942171--><><!--begin:1642701016830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642701016_co>:&nbsp;</b></span>once you have gone through the entire module and click on everything available it will change the status automatically to passed/completed and unlock then next thing for you to complete as long as you have enough time logged (which you currently do)</div><!--end:1642701016830--><><!--begin:1642701069863--><div class=\'cv\'><span class=\'notranslate\'><b>Bridgett<timestamp_1642701070_cv>:&nbsp;</b></span>ok.  Thank you</div><!--end:1642701069863--><><!--begin:1642701315675--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642701315_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1642701315675--><><!--begin:1642702353437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642702353_co>:&nbsp;</b></span>Helpful tips to avoid error occurring inside the training are: Reasons this error may have occurred are:<br><br>Be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.<br>When logged in stay actively training or log out once completed for the time.<br>To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  <br></div><!--end:1642702353437--><><!--begin:1642702393458--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642702393_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1642702393458--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\nOnce I have completed the introduction, how do I proceed to take the first quiz?\r\nThank you,\r\nBridgett\r\nTiffany has joined the chat.\r\nTiffany: Hi, Bridgett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Once all things within the module have been completed and clicked you would exit the module in the upper right corner and then the quiz should be available to launch\r\nBridgett: Hi Tiffany\r\nTiffany: I show your introduction is not showing complete on my end did you go through it entirely and click on everything?\r\nBridgett: I have read through the introduction and would like to take the related quiz.  \r\nBridgett: I&#39;m not sure how to proceed and end &quot;in progress&quot; status.\r\nBridgett: please advise\r\nTiffany: once you have gone through the entire module and click on everything available it will change the status automatically to passed/completed and unlock then next thing for you to complete as long as you have enough time logged (which you currently do)\r\nBridgett: ok.  Thank you\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Helpful tips to avoid error occurring inside the training are: Reasons this error may have occurred are:Be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.  \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267438704KV', 1642800349, 1642800756, 2, 23, 179, 8, 0, 0, 0, 0, 3260, 0, 0, 0, 0, 'Anthony  Nixon', 'anixon@kleinfelder.com', '107.77.228.159', '6584c1f2bea57032f4c37242eac49d3e', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Kleinfelder-cus-', 'Hello, I previously took many classes through you guys. I was at a different company(Ghirardelli Associates) that I left in February of 2018. I am now with Kleinfelder Construction Services. I am trying to get my previous certification numbers and not sure how to go about. Is there a way that you can look up my info? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I previously took many classes through you guys. I was at a different company(Ghirardelli Associates) that I left in February of 2018. I am now with Kleinfelder Construction Services. I am trying to get my previous certification numbers and not sure how to go about. Is there a way that you can look up my info? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1642800352123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800352_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anthony  Nixon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1642800352123--><><!--begin:1642800403169--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony  Nixon<timestamp_1642800403_cv>:&nbsp;</b></span>I am good thank you</div><!--end:1642800403169--><><!--begin:1642800409769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800409_co>:&nbsp;</b></span>There are a couple things I need to check:<br>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1642800409769--><><!--begin:1642800458823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800458_co>:&nbsp;</b></span>I show certificates from 2014-2017 for you </div><!--end:1642800458823--><><!--begin:1642800470382--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony  Nixon<timestamp_1642800470_cv>:&nbsp;</b></span>Correct</div><!--end:1642800470382--><><!--begin:1642800557007--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800556_co>:&nbsp;</b></span>Do you have any questions about the above information?</div><!--end:1642800557007--><><!--begin:1642800594966--><div class=\'cv\'><span class=\'notranslate\'><b>Anthony  Nixon<timestamp_1642800595_cv>:&nbsp;</b></span>Nope, I appreciate the response and info</div><!--end:1642800594966--><><!--begin:1642800612127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800612_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1642800612127--><><!--begin:1642800751496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1642800751_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1642800751496--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I previously took many classes through you guys. I was at a different company(Ghirardelli Associates) that I left in February of 2018. I am now with Kleinfelder Construction Services. I am trying to get my previous certification numbers and not sure how to go about. Is there a way that you can look up my info? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Anthony  Nixon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnthony  Nixon: I am good thank you\r\nTiffany: There are a couple things I need to check:If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nTiffany: I show certificates from 2014-2017 for you \r\nAnthony  Nixon: Correct\r\nTiffany: Do you have any questions about the above information?\r\nAnthony  Nixon: Nope, I appreciate the response and info\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267673403GG', 1643034890, 1643035366, 2, 23, 22, 4, 0, 0, 0, 0, 3409, 0, 0, 0, 0, 'Diana', 'dboylan@propertysolutionsinc.com', '148.77.123.58', 'f5380373565523d3ce4598214eca028a', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Property Solutions Inc.-cus-', 'I was just looking for a schedule or where I can sign up for the in person portion of my HAZWOPER training so I can complete the 40 hours. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>I was just looking for a schedule or where I can sign up for the in person portion of my HAZWOPER training so I can complete the 40 hours. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643034894364--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643034894_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Diana</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643034894364--><><!--begin:1643034923590--><div class=\'cv\'><span class=\'notranslate\'><b>Diana<timestamp_1643034923_cv>:&nbsp;</b></span>Good thanks!</div><!--end:1643034923590--><><!--begin:1643034939935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643034939_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1643034939935--><><!--begin:1643034952899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643034952_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br> <br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br> <br><br>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1643034952899--><><!--begin:1643035167419--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643035167_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643035167419--><><!--begin:1643035359490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643035359_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643035359490--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I was just looking for a schedule or where I can sign up for the in person portion of my HAZWOPER training so I can complete the 40 hours. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Diana!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDiana: Good thanks!\r\nTiffany: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany: Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.   Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('267679995VT', 1643041478, 1643041804, 2, 19, 17, 15, 0, 0, 0, 0, 1194, 0, 0, 0, 0, 'Haley', 'hbeste@harcros.com', '208.188.194.249', '8ec755a28a04c132b8e634095399855a', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Harcros Chemicals-cus-', 'Hello, \r\n\r\nDoes the online 24 hour hazwoper class cover 1910.120(q)? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, \r\n\r\nDoes the online 24 hour hazwoper class cover 1910.120(q)? </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1643041516699--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643041516_co>:&nbsp;</b></span>Just 1 minute please</div><!--end:1643041516699--><><!--begin:1643041558854--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1643041559_cv>:&nbsp;</b></span>okay, thank you</div><!--end:1643041558854--><><!--begin:1643041729233--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643041729_co>:&nbsp;</b></span>No 910.120(q refers to Emergency Response training,  The 24 hour is a HAZWoper course.</div><!--end:1643041729233--><><!--begin:1643041770514--><div class=\'cv\'><span class=\'notranslate\'><b>Haley<timestamp_1643041770_cv>:&nbsp;</b></span>okay, thank you <br></div><!--end:1643041770514--><><!--begin:1643041804029--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1643041804_co>:&nbsp;</b></span>Do you have any other questions?</div><!--end:1643041804029--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, \r\n\r\nDoes the online 24 hour hazwoper class cover 1910.120(q)? \r\nTracy has joined the chat.\r\nTracy: Just 1 minute please\r\nHaley: okay, thank you\r\nTracy: No 910.120(q refers to Emergency Response training,  The 24 hour is a HAZWoper course.\r\nHaley: okay, thank you \r\nTracy: Do you have any other questions?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('2676940165J', 1643055494, 1643055746, 2, 23, 13, 9, 0, 0, 0, 0, 2648, 0, 0, 0, 0, 'Scott', 'Scott.shashy@jacobs.com', '69.148.137.216', '3ce9d661ba762cdf5cae74673eaecd46', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Jacobs-cus-', 'I\'m interested in the hybrid 40 hr HAZWOPER training. Where can I find a list of locations and dates to complete the in-person component?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m interested in the hybrid 40 hr HAZWOPER training. Where can I find a list of locations and dates to complete the in-person component?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643055498949--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643055498_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Scott</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643055498949--><><!--begin:1643055516623--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1643055516_cv>:&nbsp;</b></span>Doing well for a Monday. How about yourself?</div><!--end:1643055516623--><><!--begin:1643055537229--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643055537_co>:&nbsp;</b></span>Please use the <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a> page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br> <br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br> <br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER)</div><!--end:1643055537229--><><!--begin:1643055584238--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1643055584_cv>:&nbsp;</b></span>gotcha. thank you!</div><!--end:1643055584238--><><!--begin:1643055603820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643055603_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1643055603820--><><!--begin:1643055630661--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1643055630_cv>:&nbsp;</b></span>no that was all</div><!--end:1643055630661--><><!--begin:1643055651037--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643055650_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1643055651037--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'m interested in the hybrid 40 hr HAZWOPER training. Where can I find a list of locations and dates to complete the in-person component?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Scott!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nScott: Doing well for a Monday. How about yourself?\r\nTiffany: Please use the https://csregs.com/collections/8-hour-hazwoper-annual-refresher page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. Do not register for the 8-Hour HAZWOPER Refresher through the website. The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER)\r\nScott: gotcha. thank you!\r\nTiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nScott: no that was all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2677621512R', 1643123645, 1643123737, 2, 23, 29, 6, 0, 0, 5, 0, 1284, 0, 0, 0, 0, 'Andrea Florin', 'andrea.florin@hydrite.com', '98.103.199.18', '477420fbf5096b38ce0669673e20c4cd', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Hydrite Chemical-cus-', 'I recently completed the DOT training and am in need of IATA and IMDG training.  I noticed that IMDG is not addressed in the class offerings. Is it covered under another topic?  ', '<div class=\'ca\'><div class=\'info_box\'><i>I recently completed the DOT training and am in need of IATA and IMDG training.  I noticed that IMDG is not addressed in the class offerings. Is it covered under another topic?  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1643123647210--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643123647_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrea Florin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1643123647210--><><!--begin:1643123667760--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Florin<timestamp_1643123667_cv>:&nbsp;</b></span>Doing well considering it is -1 F here in WI!</div><!--end:1643123667760--><><!--begin:1643123698846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1643123698_co>:&nbsp;</b></span>Currently we do not have IMDG training available.  </div><!--end:1643123698846--><><!--begin:1643123720508--><div class=\'cv\'><span class=\'notranslate\'><b>Andrea Florin<timestamp_1643123720_cv>:&nbsp;</b></span>Good to know thanks!</div><!--end:1643123720508--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I recently completed the DOT training and am in need of IATA and IMDG training.  I noticed that IMDG is not addressed in the class offerings. Is it covered under another topic?  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrea Florin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrea Florin: Doing well considering it is -1 F here in WI!\r\nTiffany: Currently we do not have IMDG training available.  \r\nAndrea Florin: Good to know thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
