The course won't let me continue after one of the knowledge checks. I keep pressing next but it will not continue to the next page.
Tiffany has joined the chat.
Tiffany: Hi, Katrina!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Katrina: Good! How are you?
Tiffany: I am good thank you
Tiffany: One moment while I look you up please
Katrina: Ok! Take your time
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Katrina: I believe it is an issue with the website, when I click on the knowledge check the page goes blank and will not let me move on (submit) without answering the question, but the question won&#39;t load on the page. This question I actually answered already so when I hit the forward key on my keyboard it will move from the blank screen to a screen with the question already answered, but when I hit the next button it won&#39;t continue to the next page. I am not sure if I explained that clearly let me know if you are confused!
Tiffany: Yes the error that has occured is due to your account imeing out frequently. I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Tiffany: You can now proceed forward.
Katrina: Thank you so much! I will make sure I log out while away from my computer from now on, I always seem to forget
Katrina: Have a wonderful day!
Tiffany: You as well!!
Chat closed by the visitor. Chat has ended.

