<div class='ca'><div class='info_box'><i>I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1718369378892--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369378_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Tom Wagner</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1718369378892--><><!--begin:1718369395789--><div class='cv'><span class='notranslate'><b>Tom Wagner<timestamp_1718369396_cv>:&nbsp;</b></span>good</div><!--end:1718369395789--><><!--begin:1718369424726--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369424_co>:&nbsp;</b></span>One moment while I bring up your account</div><!--end:1718369424726--><><!--begin:1718369469280--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369469_co>:&nbsp;</b></span>I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding</div><!--end:1718369469280--><><!--begin:1718369514667--><div class='cv'><span class='notranslate'><b>Tom Wagner<timestamp_1718369514_cv>:&nbsp;</b></span>I&#39;ve done the quiz already too, but I can do it again</div><!--end:1718369514667--><><!--begin:1718369552191--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369552_co>:&nbsp;</b></span>The quiz is not inside the module unit but located underneath it.</div><!--end:1718369552191--><><!--begin:1718369632574--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369632_co>:&nbsp;</b></span>You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed</div><!--end:1718369632574--><><!--begin:1718369656550--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369656_co>:&nbsp;</b></span>Yes it looks like you have started it now!</div><!--end:1718369656550--><><!--begin:1718369688352--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369688_co>:&nbsp;</b></span>After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1718369688352--><><!--begin:1718369730367--><div class='cv'><span class='notranslate'><b>Tom Wagner<timestamp_1718369730_cv>:&nbsp;</b></span>ok I&#39;ll spend more time, thanks</div><!--end:1718369730367--><><!--begin:1718369741536--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369741_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369741536--><><!--begin:1718369750998--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369750_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369750998--><><!--begin:1718369751359--><div class='cv'><span class='notranslate'><b>Tom Wagner<timestamp_1718369751_cv>:&nbsp;</b></span>is there a place I can see time spent?</div><!--end:1718369751359--><><!--begin:1718369785622--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369785_co>:&nbsp;</b></span>There is a show details link on each module do you see that link?</div><!--end:1718369785622--><><!--begin:1718369834471--><div class='cv'><span class='notranslate'><b>Tom Wagner<timestamp_1718369834_cv>:&nbsp;</b></span>I see it now, thanks</div><!--end:1718369834471--><><!--begin:1718369852088--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369851_co>:&nbsp;</b></span>You are welcome!</div><!--end:1718369852088--><><!--begin:1718369860123--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718369859_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1718369860123--><><!--begin:1718370141311--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1718370141_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1718370141311--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>