<div class='ca'><div class='info_box'><i>I've completed through Lesson 2 and passed the quiz, but Lesson 3 is still grayed out, and I can't click it to move forward.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1699559501202--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559501_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Erika Beresovoy</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1699559501202--><><!--begin:1699559513903--><div class='cv'><span class='notranslate'><b>Erika Beresovoy<timestamp_1699559513_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1699559513903--><><!--begin:1699559523806--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559523_co>:&nbsp;</b></span>Good thank you</div><!--end:1699559523806--><><!--begin:1699559532024--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559531_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1699559532024--><><!--begin:1699559574719--><div class='cv'><span class='notranslate'><b>Erika Beresovoy<timestamp_1699559574_cv>:&nbsp;</b></span>Ok, thank you. I listened to all the audio clips and watched all the videos. I guess I was just fast.</div><!--end:1699559574719--><><!--begin:1699559594184--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559594_co>:&nbsp;</b></span>I understand</div><!--end:1699559594184--><><!--begin:1699559601971--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559601_co>:&nbsp;</b></span>Is there anything else I canassist you with today?</div><!--end:1699559601971--><><!--begin:1699559614817--><div class='cv'><span class='notranslate'><b>Erika Beresovoy<timestamp_1699559614_cv>:&nbsp;</b></span>Thanks for your help. That answers my question.</div><!--end:1699559614817--><><!--begin:1699559624383--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559624_co>:&nbsp;</b></span>You are welcome!</div><!--end:1699559624383--><><!--begin:1699559628119--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1699559627_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1699559628119--><><!--begin:1699559638594--><div class='cv'><span class='notranslate'><b>Erika Beresovoy<timestamp_1699559637_cv>:&nbsp;</b></span>You too!</div><!--end:1699559638594--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>