<div class='ca'><div class='info_box'><i>Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected "finish" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716232604499--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716232604_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Brittani Elm</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716232604499--><><!--begin:1716232625132--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232626_cv>:&nbsp;</b></span>I&#39;m getting a little frustrated with this training, to be honest</div><!--end:1716232625132--><><!--begin:1716232704905--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716232704_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1716232704905--><><!--begin:1716232834246--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716232834_co>:&nbsp;</b></span>Did you just close the window using the x closing the browser page or did you use the exit module link</div><!--end:1716232834246--><><!--begin:1716232859912--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232860_cv>:&nbsp;</b></span>I don&#39;t know</div><!--end:1716232859912--><><!--begin:1716232875153--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232876_cv>:&nbsp;</b></span>site has been having about a 10 second lag time</div><!--end:1716232875153--><><!--begin:1716232882644--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716232882_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716232882644--><><!--begin:1716232901062--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232902_cv>:&nbsp;</b></span>No</div><!--end:1716232901062--><><!--begin:1716232935882--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232936_cv>:&nbsp;</b></span>I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button</div><!--end:1716232935882--><><!--begin:1716232951782--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716232951_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. <br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716232951782--><><!--begin:1716232994658--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716232995_cv>:&nbsp;</b></span>I&#39;m taking notes in Microsoft word. Is this not allowed?</div><!--end:1716232994658--><><!--begin:1716233058676--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233058_co>:&nbsp;</b></span>Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity</div><!--end:1716233058676--><><!--begin:1716233070930--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716233071_cv>:&nbsp;</b></span>It hasn&#39;t been</div><!--end:1716233070930--><><!--begin:1716233080465--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233080_co>:&nbsp;</b></span>You may want to open word offline as well</div><!--end:1716233080465--><><!--begin:1716233094681--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716233095_cv>:&nbsp;</b></span>how does the pass work? It looks like I still have to start the Competent person module over again</div><!--end:1716233094681--><><!--begin:1716233122149--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233122_co>:&nbsp;</b></span>You may need to log out and back in to see the module marked as passed</div><!--end:1716233122149--><><!--begin:1716233151485--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716233152_cv>:&nbsp;</b></span>ok. thank you.</div><!--end:1716233151485--><><!--begin:1716233186308--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233186_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716233186308--><><!--begin:1716233194642--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233194_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716233194642--><><!--begin:1716233366139--><div class='cv'><span class='notranslate'><b>Brittani Elm<timestamp_1716233367_cv>:&nbsp;</b></span>no, thank you</div><!--end:1716233366139--><><!--begin:1716233485367--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1716233485_co>:&nbsp;</b></span>If you think of anything else my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716233485367--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>