It froze in one of the questions in the assessment. I tried to restart and use in a different device, but it still did not work. what should i do?
Miguel has joined the chat.
Miguel: hello! :-)
Miguel: I see your issue...um, I&#39;d say that freezing up can certainly happen for many reasons, but I wouldn&#39;t try to change to use a different device unless restarting just didnt resolve the issue...did u try to retsrt several times with same result, and is why u switched?
Tais: yes, exactly 
Miguel: Oh ok
Miguel: ..then, may I please transfer you to my colleague Tiffany? She handles Tech Support, she canhelp u better than me..is that ok? :-)
Tais: yes, that is okay
Tais: thank you very much
Miguel: Awesome. hang on a sec, and gonna transfer u now. Have a great rest of ur day! 
Transferring chat to (Registration & Customer Service).
Tiffany has joined the chat.
Tiffany: Hi, Tais!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tais: Hi, i am good, thank you!
Tiffany: Reasons this error may have occurred are:Allowing the training to time out due to inactivity of 10 minutes or moreImproperly exiting the training courseUsing an unsupported browserTo ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.If you are not active, log out of the course. To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  I have passed you through the current modules lesson.  You can now proceed forward.
Tais: thank you!
Tais: i saw that the past module do not have a score, should i try to redo the test later? or that is okay?
Tiffany: It is okay as I have marked you as passed.  You can go back through and redo it if you want to but you are okay to proceed forward.  
Tais: perfect, thank you very much
Tiffany: We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? 
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Tais: thank you vey much
Tais: have a great day as well!! 
Chat closed by the operator. Chat has ended.

