Can I receive the completion certificate via email?  I need the certificate by Wednesday April 10 and cannot wait for the certificate by mail.
Tiffany has joined the chat.
Tiffany: Hi, Robert!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany: Yes you can request an expedited certificate at a small fee
Tiffany: To place an order use the following link: https://www.csregs.com/Replacement-Certificate?whence=
Robert: What is the fee?
Tiffany: $10
Robert: When do I request that, there is no option for that in the checkout.
Tiffany: Did you complete the course? You can place the certificate request now and we will get you the PDF within 24 hours.  Usually it is completed the same day if the order is place early enough. 
Robert: I have not completed the course yet.
Tiffany: Okay once you complete the course then place the certificate request order.  
Robert: I added the fee to the cart and going through check out.
Tiffany: Okay that is fine.  Do you plan to complete the course today?
Robert: Hopefully tomorrow
Tiffany: Okay I will keep an eye on it.  If you place the cert request order I will process it after you have completed the course.   
Robert: Ok, thanks.
Robert: Where do I access the course after submitting payment?
Tiffany: You will get an email to set up an account and log into the training site at https://csregsonline.com/
Robert: I already have an account.
Tiffany: You set up an account on the main website for purchasing (http://www.csregs.com) but you will also need to set up a new account on the training site at https://csregsonline.com for completing the training
Robert: There is no option to setup an account, only login.  I tried my username and password and they will not work.
Tiffany: Did you set an email from the system?  You need to use the first link in that email to set up your account
Robert: I started the course, completed the course overview, but cannot proceed to lesson 1.
Tiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. 
Tiffany: Is there anything else I can assist you with today?
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the operator. Chat has ended.

