INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2438438083a', 1619205288, 1619205774, 2, 23, 0, 13, 0, 0, 0, 0, 2633, 0, 0, 0, 0, 'Sterling Kenyon', 'skenyon@scsengineers.com', '75.10.11.253', 'bc553a34d6fea212b7d62deec049e589', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-SCS Engineers-cus-', 'I am looking for Excavation and Trenching competent person training.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking for Excavation and Trenching competent person training.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619205392900--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205292_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sterling Kenyon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619205392900--><><!--begin:1619205318008--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205318_cv>:&nbsp;</b></span>I&#39;m good thanks</div><!--end:1619205318008--><><!--begin:1619205340620--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205341_cv>:&nbsp;</b></span>I am looking for Excavation and Trenching competent person training.</div><!--end:1619205340620--><><!--begin:1619205445519--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205446_cv>:&nbsp;</b></span>Hello?</div><!--end:1619205445519--><><!--begin:1619205579653--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205479_co>:&nbsp;</b></span>Although we offer a wide range of training courses, we do not offer this course you are looking for.  </div><!--end:1619205579653--><><!--begin:1619205512785--><div class=\'cv\'><span class=\'notranslate\'><b>Sterling Kenyon<timestamp_1619205513_cv>:&nbsp;</b></span>OK. Thanks.</div><!--end:1619205512785--><><!--begin:1619205630820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205530_co>:&nbsp;</b></span>We used to offer it as an onsite training course for groups so it is possible we will offer it again but currently not at this time. </div><!--end:1619205630820--><><!--begin:1619205638868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205538_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619205638868--><><!--begin:1619205869519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619205768_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619205869519--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking for Excavation and Trenching competent person training.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sterling Kenyon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSterling Kenyon:&nbsp;I&#39;m good thanks\r\nSterling Kenyon:&nbsp;I am looking for Excavation and Trenching competent person training.\r\nSterling Kenyon:&nbsp;Hello?\r\nTiffany:&nbsp;Although we offer a wide range of training courses, we do not offer this course you are looking for.  \r\nSterling Kenyon:&nbsp;OK. Thanks.\r\nTiffany:&nbsp;We used to offer it as an onsite training course for groups so it is possible we will offer it again but currently not at this time. \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244094579j3', 1619456044, 1619456575, 2, 23, 0, 4, 0, 0, 0, 0, 4904, 0, 0, 0, 0, 'Agatha', 'amkim@trccompanies.com', '73.158.215.15', '82d5ce0b45a3ba316c1b1bea85f953a1', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-TRC-cus-', 'How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?', '<div class=\'ca\'><div class=\'info_box\'><i>How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619456173629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456071_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Agatha</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619456173629--><><!--begin:1619456091941--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456091_cv>:&nbsp;</b></span>hi tiffany, i&#39;m doing ok today.  how about yourself?</div><!--end:1619456091941--><><!--begin:1619456226623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456124_co>:&nbsp;</b></span>I am doing good thank you! We have a standard version and a hybrid version of the 40-Hour HAZWOPER online.  </div><!--end:1619456226623--><><!--begin:1619456247698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456145_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1619456247698--><><!--begin:1619456200742--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456200_cv>:&nbsp;</b></span>ok</div><!--end:1619456200742--><><!--begin:1619456234074--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456234_cv>:&nbsp;</b></span>in either course type, they have 90 days to complete it</div><!--end:1619456234074--><><!--begin:1619456338680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456236_co>:&nbsp;</b></span>Once you are 40-Hour HAZWOPER Certified you will need to do an 8-Hour annual HAZWOPER refresher course each year to stay current.  </div><!--end:1619456338680--><><!--begin:1619456243350--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456243_cv>:&nbsp;</b></span>yup</div><!--end:1619456243350--><><!--begin:1619456256750--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456256_cv>:&nbsp;</b></span>but with hybrid, they have 6 months to do the in-person</div><!--end:1619456256750--><><!--begin:1619456427873--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456427_cv>:&nbsp;</b></span>thank you, that&#39;s all i needed to know</div><!--end:1619456427873--><><!--begin:1619456429376--><div class=\'cv\'><span class=\'notranslate\'><b>Agatha<timestamp_1619456429_cv>:&nbsp;</b></span>have a great day</div><!--end:1619456429376--><><!--begin:1619456542506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456440_co>:&nbsp;</b></span>90 days to complete the online portion, yes.  So that includes the hands-on portion for the standard class since students have to go back online to complete the exam after this completing their hands-on.  Hybrid student will be completing additional training online and their exam prior to completing the hands-on portion.  Then they receive a 6-Month voucher to complete the hands-on portion.</div><!--end:1619456542506--><><!--begin:1619456545923--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456443_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619456545923--><><!--begin:1619456677981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619456575_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619456677981--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How long is the training available online for the 40-hour Hazwoper course and how soon do they need to complete the in-person training portion?  Does it expire after 6 months?   a year?  ever?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Agatha!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAgatha:&nbsp;hi tiffany, i&#39;m doing ok today.  how about yourself?\r\nTiffany:&nbsp;I am doing good thank you! We have a standard version and a hybrid version of the 40-Hour HAZWOPER online.  \r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nAgatha:&nbsp;ok\r\nAgatha:&nbsp;in either course type, they have 90 days to complete it\r\nTiffany:&nbsp;Once you are 40-Hour HAZWOPER Certified you will need to do an 8-Hour annual HAZWOPER refresher course each year to stay current.  \r\nAgatha:&nbsp;yup\r\nAgatha:&nbsp;but with hybrid, they have 6 months to do the in-person\r\nAgatha:&nbsp;thank you, that&#39;s all i needed to know\r\nAgatha:&nbsp;have a great day\r\nTiffany:&nbsp;90 days to complete the online portion, yes.  So that includes the hands-on portion for the standard class since students have to go back online to complete the exam after this completing their hands-on.  Hybrid student will be completing additional training online and their exam prior to completing the hands-on portion.  Then they receive a 6-Month voucher to complete the hands-on portion.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('244177651s9', 1619539142, 1619539750, 2, 23, 0, 8, 0, 0, 0, 0, 3619, 0, 0, 0, 0, 'PATRICIA BECK', 'tbeck@colorcon.com', '207.242.127.11', 'e042fc8c36b0fee51cb3b95f1a14aa43', 'Select Area of Inquiry:-_-Other-cus-Company-_-COLORCON INC-cus-', 'Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619539247956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539145_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>PATRICIA BECK</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619539247956--><><!--begin:1619539156936--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539157_cv>:&nbsp;</b></span>I am well, how about you?</div><!--end:1619539156936--><><!--begin:1619539291320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539188_co>:&nbsp;</b></span>I can get that taken care of for you one moment please</div><!--end:1619539291320--><><!--begin:1619539217287--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539217_cv>:&nbsp;</b></span>The name Brandon Hallman should be replaced with Patricia Beck.</div><!--end:1619539217287--><><!--begin:1619539371000--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539268_co>:&nbsp;</b></span>Is Brandon Hallman suppose to be taking the 24-Hour HAZWOPER Course?</div><!--end:1619539371000--><><!--begin:1619539382560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539280_co>:&nbsp;</b></span>Can I get an updated email for him please?</div><!--end:1619539382560--><><!--begin:1619539338733--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539338_cv>:&nbsp;</b></span>He is in a training session. It looks as though he has not finished his training yet. His email is <a href=\'mailto:bhallman@colorcon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bhallman@colorcon.com</a></div><!--end:1619539338733--><><!--begin:1619539740627--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539638_co>:&nbsp;</b></span>I have correct the accounts you will need to log in using your email address and the password is temporarily set as safety123</div><!--end:1619539740627--><><!--begin:1619539669040--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539669_cv>:&nbsp;</b></span>O.k. thank you. :-)</div><!--end:1619539669040--><><!--begin:1619539779884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539677_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619539779884--><><!--begin:1619539733734--><div class=\'cv\'><span class=\'notranslate\'><b>PATRICIA BECK<timestamp_1619539733_cv>:&nbsp;</b></span>Great, thanks! It worked perfectly! Have a nice day.</div><!--end:1619539733734--><><!--begin:1619539849886--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619539747_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619539849886--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you tell me how I can change the name on my account? When I created it, I accidentally put the name of the person taking the training where I should have put my name. Can that be changed to reflect my name since I now set up training for others?  Thanks for your help. Patricia Beck \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, PATRICIA BECK!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPATRICIA BECK:&nbsp;I am well, how about you?\r\nTiffany:&nbsp;I can get that taken care of for you one moment please\r\nPATRICIA BECK:&nbsp;The name Brandon Hallman should be replaced with Patricia Beck.\r\nTiffany:&nbsp;Is Brandon Hallman suppose to be taking the 24-Hour HAZWOPER Course?\r\nTiffany:&nbsp;Can I get an updated email for him please?\r\nPATRICIA BECK:&nbsp;He is in a training session. It looks as though he has not finished his training yet. His email is mailto:bhallman@colorcon.com\r\nTiffany:&nbsp;I have correct the accounts you will need to log in using your email address and the password is temporarily set as safety123\r\nPATRICIA BECK:&nbsp;O.k. thank you. :-)\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPATRICIA BECK:&nbsp;Great, thanks! It worked perfectly! Have a nice day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2441893696r', 1619550841, 1619551319, 1, 23, 0, 4, 0, 0, 0, 0, 5565, 0, 0, 0, 0, 'Mark Follansbee', 'follansbee@srcinc.com', '72.224.68.53', '1a2f1629e441057ea3bb03eae607c1cb', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-SRC-cus-Online Course-_-HAZWOPER 8 hour refresher-cus-', 'I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. ', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619550947480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550844_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Follansbee</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619550947480--><><!--begin:1619550857808--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550849_cv>:&nbsp;</b></span>HI Tiffany</div><!--end:1619550857808--><><!--begin:1619550862536--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550854_cv>:&nbsp;</b></span>Good</div><!--end:1619550862536--><><!--begin:1619550966463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550863_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1619550966463--><><!--begin:1619550881690--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550873_cv>:&nbsp;</b></span>I am a bit frustated that I cannot proceed to module 2</div><!--end:1619550881690--><><!--begin:1619550997246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550894_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1619550997246--><><!--begin:1619551048535--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619550946_co>:&nbsp;</b></span>At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  </div><!--end:1619551048535--><><!--begin:1619550971090--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550963_cv>:&nbsp;</b></span>I see the circle is green by the quiz, but grey by the intor module.</div><!--end:1619550971090--><><!--begin:1619550980162--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550972_cv>:&nbsp;</b></span>I do not see a question mark</div><!--end:1619550980162--><><!--begin:1619550996450--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619550988_cv>:&nbsp;</b></span>OK. I will wait until it is green.</div><!--end:1619550996450--><><!--begin:1619551084075--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551076_cv>:&nbsp;</b></span>How long does it take to time out?</div><!--end:1619551084075--><><!--begin:1619551183118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551080_co>:&nbsp;</b></span>You must launch any previous module, be counted as actively training, to have your training time increase</div><!--end:1619551183118--><><!--begin:1619551214548--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551112_co>:&nbsp;</b></span>10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  </div><!--end:1619551214548--><><!--begin:1619551143162--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551135_cv>:&nbsp;</b></span>I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!</div><!--end:1619551143162--><><!--begin:1619551159762--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551152_cv>:&nbsp;</b></span>I&#39;ll just click around and wait until it turns green.</div><!--end:1619551159762--><><!--begin:1619551219859--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Follansbee<timestamp_1619551211_cv>:&nbsp;</b></span>Ok. Back to it then. Thank you</div><!--end:1619551219859--><><!--begin:1619551324417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551221_co>:&nbsp;</b></span>I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  </div><!--end:1619551324417--><><!--begin:1619551335432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551232_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619551335432--><><!--begin:1619551389405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619551286_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619551389405--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I cannot proceed even though I completed all sections of module 1 and got 100% on the quiz. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Follansbee!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Follansbee:&nbsp;HI Tiffany\r\nMark Follansbee:&nbsp;Good\r\nTiffany:&nbsp;One moment please while I look you up\r\nMark Follansbee:&nbsp;I am a bit frustated that I cannot proceed to module 2\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;At least 1 hours must be spent in the course prior to continuing onto lesson 2.  I see you still have to log an additional 17 minutes and 45 seconds.  \r\nMark Follansbee:&nbsp;I see the circle is green by the quiz, but grey by the intor module.\r\nMark Follansbee:&nbsp;I do not see a question mark\r\nMark Follansbee:&nbsp;OK. I will wait until it is green.\r\nMark Follansbee:&nbsp;How long does it take to time out?\r\nTiffany:&nbsp;You must launch any previous module, be counted as actively training, to have your training time increase\r\nTiffany:&nbsp;10 minutes of inactivity will log out I believe.  The course overview should be able to give you an exact time to be sure.  \r\nMark Follansbee:&nbsp;I need to spend time learning the hard modules (like the radioactivity ones). The intro is too easy to spend an hour!\r\nMark Follansbee:&nbsp;I&#39;ll just click around and wait until it turns green.\r\nMark Follansbee:&nbsp;Ok. Back to it then. Thank you\r\nTiffany:&nbsp;I understand and you can review the later modules as much as you need once you get to those. You can spend as much time in any module as you need as long as you are meeting the minimum time requirement.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244261046ru', 1619622511, 1619622966, 2, 23, 0, 4, 0, 0, 0, 0, 3081, 0, 0, 0, 0, 'Kim Weston', 'kim.weston@stantec.com', '159.21.3.10', '107d7cf028b1629c4a83f049020ceabd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'Looking for upcoming dates for 40 hr. Hazwoper training in MI.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for upcoming dates for 40 hr. Hazwoper training in MI.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619622626293--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622523_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim Weston</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619622626293--><><!--begin:1619622536591--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622536_cv>:&nbsp;</b></span>Good Tiffany.</div><!--end:1619622536591--><><!--begin:1619622682401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622579_co>:&nbsp;</b></span>The currently scheduled classes are listed on our website.  You can use the following link to review the schedule.</div><!--end:1619622682401--><><!--begin:1619622686561--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622583_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1619622686561--><><!--begin:1619622709095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622606_co>:&nbsp;</b></span>We do have classes scheduled in Southfield, MI and Lansing, MI.</div><!--end:1619622709095--><><!--begin:1619622607340--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622607_cv>:&nbsp;</b></span>Thank you Tiffany.</div><!--end:1619622607340--><><!--begin:1619622719052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622616_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619622719052--><><!--begin:1619622821831--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622718_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619622821831--><><!--begin:1619622827405--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Weston<timestamp_1619622827_cv>:&nbsp;</b></span>Hi Tiffany. Do you have a spreadsheet you can send me that lists the dates? My contact person use to send it to me before COVID.</div><!--end:1619622827405--><><!--begin:1619623069579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619622966_co>:&nbsp;</b></span>I do not have a PDF copy.  I do not believe we make the PDFs anymore.  Do you have the name of your previous contact and I can check with that person. </div><!--end:1619623069579--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Looking for upcoming dates for 40 hr. Hazwoper training in MI.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim Weston!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKim Weston:&nbsp;Good Tiffany.\r\nTiffany:&nbsp;The currently scheduled classes are listed on our website.  You can use the following link to review the schedule.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTiffany:&nbsp;We do have classes scheduled in Southfield, MI and Lansing, MI.\r\nKim Weston:&nbsp;Thank you Tiffany.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKim Weston:&nbsp;Hi Tiffany. Do you have a spreadsheet you can send me that lists the dates? My contact person use to send it to me before COVID.\r\nTiffany:&nbsp;I do not have a PDF copy.  I do not believe we make the PDFs anymore.  Do you have the name of your previous contact and I can check with that person. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('244265366dh', 1619626841, 1619626976, 2, 23, 0, 5, 0, 0, 0, 0, 1954, 0, 0, 0, 0, 'Karl Howell', 'kthowell@co.shasta.ca.us', '192.159.8.111', '2e199fccdee7b0ac818096bc5fc27508', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Shasta County District Attorneys Office-cus-', 'Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619626946487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626843_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Karl Howell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619626946487--><><!--begin:1619626857816--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626857_cv>:&nbsp;</b></span>good and yourself?</div><!--end:1619626857816--><><!--begin:1619626973401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626870_co>:&nbsp;</b></span>I am doing good.  Thank you.  </div><!--end:1619626973401--><><!--begin:1619627013397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626910_co>:&nbsp;</b></span>You can visit our website using the below link which has the seminar the scheduled listed.</div><!--end:1619627013397--><><!--begin:1619627014858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619626911_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1619627014858--><><!--begin:1619626939776--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626939_cv>:&nbsp;</b></span>sweet. thank you very much</div><!--end:1619626939776--><><!--begin:1619626975199--><div class=\'cv\'><span class=\'notranslate\'><b>Karl Howell<timestamp_1619626975_cv>:&nbsp;</b></span>thats is all i needed but could not locate. thank you again.</div><!--end:1619626975199--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Do you have a list of upcoming in person classes for the 40 hours Hazwoper initial training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Karl Howell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKarl Howell:&nbsp;good and yourself?\r\nTiffany:&nbsp;I am doing good.  Thank you.  \r\nTiffany:&nbsp;You can visit our website using the below link which has the seminar the scheduled listed.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nKarl Howell:&nbsp;sweet. thank you very much\r\nKarl Howell:&nbsp;thats is all i needed but could not locate. thank you again.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2444418516e', 1619803325, 1619804500, 2, 23, 0, 5, 0, 0, 0, 0, 3474, 0, 0, 0, 0, 'Robert Dominguez', 'robert.dominguez@fhr.com', '97.105.93.58', '8320c900dcf198bbebe57ef4a3ef1beb', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Flint Hills Resources-cus-', 'Finish the course over 2 months and not yet received the certificate', '<div class=\'ca\'><div class=\'info_box\'><i>Finish the course over 2 months and not yet received the certificate</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1619803431690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803327_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Robert Dominguez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1619803431690--><><!--begin:1619803443338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803339_co>:&nbsp;</b></span>One moment while I look you up please.  </div><!--end:1619803443338--><><!--begin:1619803341017--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803341_cv>:&nbsp;</b></span>fine thank you</div><!--end:1619803341017--><><!--begin:1619803552368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803448_co>:&nbsp;</b></span>I see the certificate printer was out of service for a few weeks.</div><!--end:1619803552368--><><!--begin:1619803562057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803458_co>:&nbsp;</b></span>You certificate was sent via US Mail on 04/12/2021.</div><!--end:1619803562057--><><!--begin:1619803588382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803484_co>:&nbsp;</b></span>Flint Hills Resources 2825 Suntide Rd Corpus Christi, TX 78409</div><!--end:1619803588382--><><!--begin:1619803616114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803512_co>:&nbsp;</b></span>It was not addressed to anyone attention as e do not have a main point of contact listed for the Corpus Christi, TX location.  </div><!--end:1619803616114--><><!--begin:1619803545827--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803546_cv>:&nbsp;</b></span>Thank you, I will check into it. Thanks you</div><!--end:1619803545827--><><!--begin:1619803669007--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803565_co>:&nbsp;</b></span>Do you know who I can list as this locations main point of contact for training needs?</div><!--end:1619803669007--><><!--begin:1619803599484--><div class=\'cv\'><span class=\'notranslate\'><b>Robert Dominguez<timestamp_1619803599_cv>:&nbsp;</b></span>Jeffery Gordan</div><!--end:1619803599484--><><!--begin:1619803729307--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803625_co>:&nbsp;</b></span>I will update the account.   Do you have a title I can list for Jeffrey?</div><!--end:1619803729307--><><!--begin:1619803909433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619803805_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1619803909433--><><!--begin:1619804603348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1619804499_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1619804603348--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Finish the course over 2 months and not yet received the certificate\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Robert Dominguez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please.  \r\nRobert Dominguez:&nbsp;fine thank you\r\nTiffany:&nbsp;I see the certificate printer was out of service for a few weeks.\r\nTiffany:&nbsp;You certificate was sent via US Mail on 04/12/2021.\r\nTiffany:&nbsp;Flint Hills Resources 2825 Suntide Rd Corpus Christi, TX 78409\r\nTiffany:&nbsp;It was not addressed to anyone attention as e do not have a main point of contact listed for the Corpus Christi, TX location.  \r\nRobert Dominguez:&nbsp;Thank you, I will check into it. Thanks you\r\nTiffany:&nbsp;Do you know who I can list as this locations main point of contact for training needs?\r\nRobert Dominguez:&nbsp;Jeffery Gordan\r\nTiffany:&nbsp;I will update the account.   Do you have a title I can list for Jeffrey?\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244689599vz', 1620051080, 1620051531, 2, 23, 0, 13, 0, 0, 0, 0, 3727, 0, 0, 0, 0, 'Alexander Tieu', 'atieu@golder.com', '209.120.134.186', 'e1b8b74b66a06ba56ff719c026a486b9', 'Select Area of Inquiry:-_-Other-cus-Company-_-Golder-cus-', 'Module is frozen and need assistance', '<div class=\'ca\'><div class=\'info_box\'><i>Module is frozen and need assistance</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620051189314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051084_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alexander Tieu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620051189314--><><!--begin:1620051095952--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051096_cv>:&nbsp;</b></span>Doing well, thanks</div><!--end:1620051095952--><><!--begin:1620051226664--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051121_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1620051226664--><><!--begin:1620051384971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051279_co>:&nbsp;</b></span>Which Browser are you current logged into the training under?<br><br>Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.<br><br>Note: Microsoft Internet Explorer is not recommended as you may experience glitching or technical errors.<br></div><!--end:1620051384971--><><!--begin:1620051303297--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051303_cv>:&nbsp;</b></span>I&#39;m currently using Microsoft Edge!</div><!--end:1620051303297--><><!--begin:1620051348445--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051348_cv>:&nbsp;</b></span>Oh super weird.. its allowing me to move onto the next module</div><!--end:1620051348445--><><!--begin:1620051484333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051379_co>:&nbsp;</b></span>I see your training account has timed out multiple times and this may cause technical errors.  So I have passed you through this module you just need to complete the quiz.  </div><!--end:1620051484333--><><!--begin:1620051429613--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051429_cv>:&nbsp;</b></span>Okay! Sounds good</div><!--end:1620051429613--><><!--begin:1620051555370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051450_co>:&nbsp;</b></span>Please be sure to log out of the account when you are done training to prevent this error from occurring.    </div><!--end:1620051555370--><><!--begin:1620051561451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051456_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620051561451--><><!--begin:1620051475998--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051476_cv>:&nbsp;</b></span>Alright, thank you so much. & no you were a great help!</div><!--end:1620051475998--><><!--begin:1620051620633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620051515_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620051620633--><><!--begin:1620051527264--><div class=\'cv\'><span class=\'notranslate\'><b>Alexander Tieu<timestamp_1620051527_cv>:&nbsp;</b></span>You as well!</div><!--end:1620051527264--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Module is frozen and need assistance\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Alexander Tieu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlexander Tieu:&nbsp;Doing well, thanks\r\nTiffany:&nbsp;One moment while I look you up please\r\nTiffany:&nbsp;Which Browser are you current logged into the training under?Our Learning Management System (LMS) supports most modern browsers, particularly Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.Note: Microsoft Internet Explorer is not recommended as you may experience glitching or technical errors.\r\nAlexander Tieu:&nbsp;I&#39;m currently using Microsoft Edge!\r\nAlexander Tieu:&nbsp;Oh super weird.. its allowing me to move onto the next module\r\nTiffany:&nbsp;I see your training account has timed out multiple times and this may cause technical errors.  So I have passed you through this module you just need to complete the quiz.  \r\nAlexander Tieu:&nbsp;Okay! Sounds good\r\nTiffany:&nbsp;Please be sure to log out of the account when you are done training to prevent this error from occurring.    \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAlexander Tieu:&nbsp;Alright, thank you so much. & no you were a great help!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAlexander Tieu:&nbsp;You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('244698903nn', 1620060393, 1620060493, 2, 23, 0, 4, 0, 0, 0, 0, 2038, 0, 0, 0, 0, 'Marsha Manuel', 'marsha.manuel@cityofdenton.com', '198.49.140.104', 'a0d550470ad94c735ffa84babf6bf3f6', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-City of Denton-cus-', 'Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?', '<div class=\'ca\'><div class=\'info_box\'><i>Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620060502164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060396_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marsha Manuel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620060502164--><><!--begin:1620060412992--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060413_cv>:&nbsp;</b></span>I am well thank you.</div><!--end:1620060412992--><><!--begin:1620060531426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060426_co>:&nbsp;</b></span>I have a course outline I can provide to you for the class.</div><!--end:1620060531426--><><!--begin:1620060437409--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060437_cv>:&nbsp;</b></span>That would be perfect.</div><!--end:1620060437409--><><!--begin:1620060552441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060447_co>:&nbsp;</b></span>I will email it to you now</div><!--end:1620060552441--><><!--begin:1620060461430--><div class=\'cv\'><span class=\'notranslate\'><b>Marsha Manuel<timestamp_1620060461_cv>:&nbsp;</b></span>Thank you, and have a good day.</div><!--end:1620060461430--><><!--begin:1620060593367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620060488_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620060593367--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can I get a copy of the itinerary for your Dallas Texas 40 hr. hazwoper class on May 21-25?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Marsha Manuel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarsha Manuel:&nbsp;I am well thank you.\r\nTiffany:&nbsp;I have a course outline I can provide to you for the class.\r\nMarsha Manuel:&nbsp;That would be perfect.\r\nTiffany:&nbsp;I will email it to you now\r\nMarsha Manuel:&nbsp;Thank you, and have a good day.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('244700389re', 1620061883, 1620062254, 2, 23, 0, 9, 0, 0, 0, 0, 4590, 0, 0, 0, 0, 'Amanda', 'afripp@chacompanies.com', '74.76.45.130', '2535c23dc6e8abdf126b44611acae14d', 'Select Area of Inquiry:-_-Other-cus-Company-_-Amanda Fripp-cus-', 'We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?', '<div class=\'ca\'><div class=\'info_box\'><i>We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620061990766--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061885_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620061990766--><><!--begin:1620061898941--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620061901_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1620061898941--><><!--begin:1620062022348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061917_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620062022348--><><!--begin:1620062049089--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061943_co>:&nbsp;</b></span>You can register via Chat, Phone or email.  We normally start taking registrations the Monday the week of the class students are interested in.  </div><!--end:1620062049089--><><!--begin:1620062062379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620061957_co>:&nbsp;</b></span>Do you know where to access he schedule?</div><!--end:1620062062379--><><!--begin:1620061981123--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620061984_cv>:&nbsp;</b></span>Yes, we want to schedule the 5/21/21 Nyack, NY session</div><!--end:1620061981123--><><!--begin:1620062156309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062051_co>:&nbsp;</b></span>We will need to verify the student has completed the online portion of the course prior to registering him/her for the hands-on class.  </div><!--end:1620062156309--><><!--begin:1620062165841--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062060_co>:&nbsp;</b></span>Could I get the students name to look him/her up?</div><!--end:1620062165841--><><!--begin:1620062071929--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062074_cv>:&nbsp;</b></span>Cynthia Chu</div><!--end:1620062071929--><><!--begin:1620062082060--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062085_cv>:&nbsp;</b></span>I think she is still working on completing the 40 hour</div><!--end:1620062082060--><><!--begin:1620062240110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062134_co>:&nbsp;</b></span>Yes it looks like she is just over half way done.  So once she has completed the course you or her can give us a call on Monday May 17th and we can get her on the list for the May 21st class.  </div><!--end:1620062240110--><><!--begin:1620062164633--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062167_cv>:&nbsp;</b></span>Thank you!  Do you have the phone # she should call?</div><!--end:1620062164633--><><!--begin:1620062275822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062170_co>:&nbsp;</b></span>Please note all our classes are scheduled pending confirmation.  Holding a class is based on having enough registrations.</div><!--end:1620062275822--><><!--begin:1620062288388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062183_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1620062288388--><><!--begin:1620062197127--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062200_cv>:&nbsp;</b></span>Thank you!!</div><!--end:1620062197127--><><!--begin:1620062321567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062216_co>:&nbsp;</b></span>Of course is there anything else I can assist you with?</div><!--end:1620062321567--><><!--begin:1620062226471--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062229_cv>:&nbsp;</b></span>No that is all for now, thanks so much</div><!--end:1620062226471--><><!--begin:1620062344552--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620062239_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1620062344552--><><!--begin:1620062245653--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda<timestamp_1620062248_cv>:&nbsp;</b></span>You too!</div><!--end:1620062245653--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'We have an employee working on the 40 Hour Hazwoper training online, we purchased through you.  How do we schedule the 8 hour in-person session that is supposed to be included in the cost of the 40 hour?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amanda!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;You can register via Chat, Phone or email.  We normally start taking registrations the Monday the week of the class students are interested in.  \r\nTiffany:&nbsp;Do you know where to access he schedule?\r\nAmanda:&nbsp;Yes, we want to schedule the 5/21/21 Nyack, NY session\r\nTiffany:&nbsp;We will need to verify the student has completed the online portion of the course prior to registering him/her for the hands-on class.  \r\nTiffany:&nbsp;Could I get the students name to look him/her up?\r\nAmanda:&nbsp;Cynthia Chu\r\nAmanda:&nbsp;I think she is still working on completing the 40 hour\r\nTiffany:&nbsp;Yes it looks like she is just over half way done.  So once she has completed the course you or her can give us a call on Monday May 17th and we can get her on the list for the May 21st class.  \r\nAmanda:&nbsp;Thank you!  Do you have the phone # she should call?\r\nTiffany:&nbsp;Please note all our classes are scheduled pending confirmation.  Holding a class is based on having enough registrations.\r\nTiffany:&nbsp;tel:8007112706 ext 1\r\nAmanda:&nbsp;Thank you!!\r\nTiffany:&nbsp;Of course is there anything else I can assist you with?\r\nAmanda:&nbsp;No that is all for now, thanks so much\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nAmanda:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244704211kq', 1620065711, 1620066160, 2, 23, 0, 13, 0, 0, 0, 0, 3441, 0, 0, 0, 0, 'ty', 'tplenzler@evercoat.com', '74.219.83.198', 'c787e4d5dfe87710b3c3ff8a2b852378', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ty Plenzler-cus-', 'questions about hazwoper training', '<div class=\'ca\'><div class=\'info_box\'><i>questions about hazwoper training</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620065820760--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065715_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ty</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620065820760--><><!--begin:1620065721197--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065721_cv>:&nbsp;</b></span>I AM GOOD</div><!--end:1620065721197--><><!--begin:1620065852128--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065746_co>:&nbsp;</b></span>What questions can I help you out with today?</div><!--end:1620065852128--><><!--begin:1620065765539--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065765_cv>:&nbsp;</b></span>I am looking at the HAZWOPER Training taking place in Cincinnati OH on June 15-18th. Is this an in person training?</div><!--end:1620065765539--><><!--begin:1620065906335--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065801_co>:&nbsp;</b></span>Yes, 4/10 hour days Tuesday through Friday. </div><!--end:1620065906335--><><!--begin:1620065828403--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065828_cv>:&nbsp;</b></span>can you tell me if i would need the 24 or 40 hour course?</div><!--end:1620065828403--><><!--begin:1620065976973--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065871_co>:&nbsp;</b></span>What do you do for your job?</div><!--end:1620065976973--><><!--begin:1620065900748--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065900_cv>:&nbsp;</b></span>I am the Safety Specialist at a chemical facility making primers and coatings products for vehicles</div><!--end:1620065900748--><><!--begin:1620066028986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620065923_co>:&nbsp;</b></span>I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. <br><br>If you would be so kind as to provide a phone number to reach you directly.  </div><!--end:1620066028986--><><!--begin:1620065946145--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065946_cv>:&nbsp;</b></span>I am running to a meeting if you could give me about 15 minutes before you call</div><!--end:1620065946145--><><!--begin:1620065954015--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620065954_cv>:&nbsp;</b></span>my number is <a href=\'tel:5132552104\' target=\'_blank\' rel=\'noopener noreferrer\'>513-255-2104</a>. Thanks</div><!--end:1620065954015--><><!--begin:1620066108840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620066003_co>:&nbsp;</b></span>Sounds good. Either myself or Tracy will call you in about 15 minutes.  </div><!--end:1620066108840--><><!--begin:1620066017494--><div class=\'cv\'><span class=\'notranslate\'><b>ty<timestamp_1620066017_cv>:&nbsp;</b></span>Sounds great, thanks</div><!--end:1620066017494--><><!--begin:1620066196817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620066091_co>:&nbsp;</b></span>We will talk to you soon.  Have a wonderful day!</div><!--end:1620066196817--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'questions about hazwoper training\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, ty!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nty:&nbsp;I AM GOOD\r\nTiffany:&nbsp;What questions can I help you out with today?\r\nty:&nbsp;I am looking at the HAZWOPER Training taking place in Cincinnati OH on June 15-18th. Is this an in person training?\r\nTiffany:&nbsp;Yes, 4/10 hour days Tuesday through Friday. \r\nty:&nbsp;can you tell me if i would need the 24 or 40 hour course?\r\nTiffany:&nbsp;What do you do for your job?\r\nty:&nbsp;I am the Safety Specialist at a chemical facility making primers and coatings products for vehicles\r\nTiffany:&nbsp;I have a couple &quot;back and forth&quot; type questions that would be much easier for you (and me) if handled with a personal phone call. If you would be so kind as to provide a phone number to reach you directly.  \r\nty:&nbsp;I am running to a meeting if you could give me about 15 minutes before you call\r\nty:&nbsp;my number is tel:5132552104. Thanks\r\nTiffany:&nbsp;Sounds good. Either myself or Tracy will call you in about 15 minutes.  \r\nty:&nbsp;Sounds great, thanks\r\nTiffany:&nbsp;We will talk to you soon.  Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('244707809e6', 1620069280, 1620069607, 1, 23, 0, 3, 0, 0, 0, 0, 3882, 0, 0, 0, 0, 'Jessica', 'jviola@crosbyenergy.com', '172.81.67.210', '592ae1349a8128014c7173677ad2a300', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Crsoby Energy Services-cus-Online Course-_-Crsoby Energy Services-cus-', 'I can\'t get into our corporate account', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t get into our corporate account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620069390186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069284_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jessica</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620069390186--><><!--begin:1620069294478--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069294_cv>:&nbsp;</b></span>well thank you </div><!--end:1620069294478--><><!--begin:1620069434168--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069328_co>:&nbsp;</b></span>Are you in need of ordering more courses or assigning already purchased courses?</div><!--end:1620069434168--><><!--begin:1620069330311--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069330_cv>:&nbsp;</b></span>I can&#39;t get into our corporate account</div><!--end:1620069330311--><><!--begin:1620069356330--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069356_cv>:&nbsp;</b></span>I am in need of ordering more courses and checking the history of past courses assigned </div><!--end:1620069356330--><><!--begin:1620069483030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069377_co>:&nbsp;</b></span>The training page is: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1620069483030--><><!--begin:1620069494567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069389_co>:&nbsp;</b></span>Your email address is your user name but I can not see your password.</div><!--end:1620069494567--><><!--begin:1620069528253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069422_co>:&nbsp;</b></span>This site will show you your companies training courses.</div><!--end:1620069528253--><><!--begin:1620069446485--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069446_cv>:&nbsp;</b></span>Thank you that is what it was. I was on the wrong page. I lost my book marks</div><!--end:1620069446485--><><!--begin:1620069553047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069447_co>:&nbsp;</b></span>When you are ready to purchase more training you will go to our main website at <a href=\'https://csregs.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com</a></div><!--end:1620069553047--><><!--begin:1620069605970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069500_co>:&nbsp;</b></span>Then at checkout use your email address and it should link the new courses to your current companies account on the training site.  </div><!--end:1620069605970--><><!--begin:1620069609919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069504_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620069609919--><><!--begin:1620069522094--><div class=\'cv\'><span class=\'notranslate\'><b>Jessica<timestamp_1620069522_cv>:&nbsp;</b></span>no thank you, I think that is all. </div><!--end:1620069522094--><><!--begin:1620069710641--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620069605_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620069710641--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t get into our corporate account\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jessica!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJessica:&nbsp;well thank you \r\nTiffany:&nbsp;Are you in need of ordering more courses or assigning already purchased courses?\r\nJessica:&nbsp;I can&#39;t get into our corporate account\r\nJessica:&nbsp;I am in need of ordering more courses and checking the history of past courses assigned \r\nTiffany:&nbsp;The training page is: https://csregsonline.com/\r\nTiffany:&nbsp;Your email address is your user name but I can not see your password.\r\nTiffany:&nbsp;This site will show you your companies training courses.\r\nJessica:&nbsp;Thank you that is what it was. I was on the wrong page. I lost my book marks\r\nTiffany:&nbsp;When you are ready to purchase more training you will go to our main website at https://csregs.com/\r\nTiffany:&nbsp;Then at checkout use your email address and it should link the new courses to your current companies account on the training site.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJessica:&nbsp;no thank you, I think that is all. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245052867me', 1620414332, 1620414636, 2, 23, 0, 5, 0, 0, 0, 0, 1906, 0, 0, 0, 0, 'Sean Gill', 'sean@intlining.com', '68.190.186.114', 'fac084ddcbbdef8a6b0cbfaad437456b', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-International Lining Technology-cus-', 'I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. ', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620414449448--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414342_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean Gill</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620414449448--><><!--begin:1620414513420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414406_co>:&nbsp;</b></span>Start time is scheduled for 8 am.  Once we finish processing the registration we will send out an email confirmation with more details for the class including class start time as well.  </div><!--end:1620414513420--><><!--begin:1620414521174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414413_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620414521174--><><!--begin:1620414588060--><div class=\'cv\'><span class=\'notranslate\'><b>Sean Gill<timestamp_1620414588_cv>:&nbsp;</b></span>Thanks. </div><!--end:1620414588060--><><!--begin:1620414743893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620414636_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620414743893--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I just registered 3 employees for 40 Hr Hazwoper training in Sac starting on 5/18. Can you please let me know what the class times are? Thanks. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sean Gill!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Start time is scheduled for 8 am.  Once we finish processing the registration we will send out an email confirmation with more details for the class including class start time as well.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSean Gill:&nbsp;Thanks. \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('245291294ba', 1620652773, 1620653715, 2, 23, 0, 10, 0, 0, 0, 0, 2213, 0, 0, 0, 0, 'Mubarek GEMTESSA', 'mubarek.gemtessa@state.mn.us', '156.98.161.187', '3f1a0dd5fe21a40c4ddc4c9f74f5864c', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Minnesota Department of Puplic Safety-cus-', 'While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button', '<div class=\'ca\'><div class=\'info_box\'><i>While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620652885956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620652777_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mubarek GEMTESSA</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620652885956--><><!--begin:1620652943456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620652834_co>:&nbsp;</b></span>One moment while I look you up please.</div><!--end:1620652943456--><><!--begin:1620653371878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653263_co>:&nbsp;</b></span>I see your training account has been timing out quite often.  Allowing the account to time out can cause technical errors, such as not allowing advancement.  I have gone ahead and passed you through the current module lesson for Confined Spaces since I see you have spent more then enough time in this lesson. You will need to refresh your training page and then complete the module quiz before proceeding forward.   </div><!--end:1620653371878--><><!--begin:1620653612486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653503_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620653612486--><><!--begin:1620653821845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620653713_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620653821845--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'While I was taking HAZWOPER course I faced trouble moving to next topic and I could not move to the next topic since friday. Its stuck and does not move when I click Next button\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mubarek GEMTESSA!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment while I look you up please.\r\nTiffany:&nbsp;I see your training account has been timing out quite often.  Allowing the account to time out can cause technical errors, such as not allowing advancement.  I have gone ahead and passed you through the current module lesson for Confined Spaces since I see you have spent more then enough time in this lesson. You will need to refresh your training page and then complete the module quiz before proceeding forward.   \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2452952407g', 1620656710, 1620657056, 2, 23, 0, 3, 0, 0, 0, 0, 2931, 0, 0, 0, 0, 'Amanda Fripp', 'afripp@chacompanies.com', '74.76.45.130', '2535c23dc6e8abdf126b44611acae14d', 'Select Area of Inquiry:-_-Other-cus-Company-_-CHA Inc.-cus-', 'Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY', '<div class=\'ca\'><div class=\'info_box\'><i>Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620656820822--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656712_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amanda Fripp</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620656820822--><><!--begin:1620656721713--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656724_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1620656721713--><><!--begin:1620656842912--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656734_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620656842912--><><!--begin:1620656826299--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656829_cv>:&nbsp;</b></span>Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY</div><!--end:1620656826299--><><!--begin:1620657013157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656904_co>:&nbsp;</b></span>I will go ahead and get her on the wait list for the Nyack, NY class for 05/21/2021.  The class is currently pending.  We will reach out next Tuesday regarding whether the class has been confirmed or cancelled.  </div><!--end:1620657013157--><><!--begin:1620656925661--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620656928_cv>:&nbsp;</b></span>Ok thank you!</div><!--end:1620656925661--><><!--begin:1620657089296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620656980_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1620657089296--><><!--begin:1620657001861--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620657004_cv>:&nbsp;</b></span>That is all for now, thanks</div><!--end:1620657001861--><><!--begin:1620657127222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620657018_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620657127222--><><!--begin:1620657031679--><div class=\'cv\'><span class=\'notranslate\'><b>Amanda Fripp<timestamp_1620657034_cv>:&nbsp;</b></span>You too!</div><!--end:1620657031679--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Amanda Fripp!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmanda Fripp:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nAmanda Fripp:&nbsp;Our student Cynthia Chu completed her 40 hour training online and now needs to sign up for the 5/21 in person 8 hour class in Nyack, NY\r\nTiffany:&nbsp;I will go ahead and get her on the wait list for the Nyack, NY class for 05/21/2021.  The class is currently pending.  We will reach out next Tuesday regarding whether the class has been confirmed or cancelled.  \r\nAmanda Fripp:&nbsp;Ok thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAmanda Fripp:&nbsp;That is all for now, thanks\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAmanda Fripp:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2453001933m', 1620661686, 1620662241, 2, 23, 0, 7, 0, 0, 0, 0, 2975, 0, 0, 0, 0, 'neely crist', 'neely.crist@wastewater.com', '216.106.11.2', '46c041e69b2efb827050041ac4baa5b9', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-environmental dynamics international, Inc-cus-', 'i purchased an osha 10, how do I get logged into it?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>i purchased an osha 10, how do I get logged into it?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620661798319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661689_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>neely crist</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620661798319--><><!--begin:1620661829598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661721_co>:&nbsp;</b></span>Is this course for yourself?</div><!--end:1620661829598--><><!--begin:1620661764129--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661764_cv>:&nbsp;</b></span>no it&#39;s for one of our crew members</div><!--end:1620661764129--><><!--begin:1620661878498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661769_co>:&nbsp;</b></span>We have to manually process these registrations and assign the course to each individual student in house.  </div><!--end:1620661878498--><><!--begin:1620661916894--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661808_co>:&nbsp;</b></span>I would need the students first name, last name and email address and I can complete the registration and send the student&#39;s log in information out and cc you if you would like.  </div><!--end:1620661916894--><><!--begin:1620661838619--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661838_cv>:&nbsp;</b></span>Jason Wolverton - <a href=\'mailto:aerationworksedi@outlook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>aerationworksedi@outlook.com</a> and copy me please.</div><!--end:1620661838619--><><!--begin:1620662017051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661908_co>:&nbsp;</b></span>I will get this taken care of now.</div><!--end:1620662017051--><><!--begin:1620662020610--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661912_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620662020610--><><!--begin:1620661914601--><div class=\'cv\'><span class=\'notranslate\'><b>neely crist<timestamp_1620661914_cv>:&nbsp;</b></span>thank you so much!</div><!--end:1620661914601--><><!--begin:1620662045433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620661936_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620662045433--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'i purchased an osha 10, how do I get logged into it?\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, neely crist!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Is this course for yourself?\r\nneely crist:&nbsp;no it&#39;s for one of our crew members\r\nTiffany:&nbsp;We have to manually process these registrations and assign the course to each individual student in house.  \r\nTiffany:&nbsp;I would need the students first name, last name and email address and I can complete the registration and send the student&#39;s log in information out and cc you if you would like.  \r\nneely crist:&nbsp;Jason Wolverton - mailto:aerationworksedi@outlook.com and copy me please.\r\nTiffany:&nbsp;I will get this taken care of now.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nneely crist:&nbsp;thank you so much!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245471991dh', 1620833466, 1620833468, 2, 23, 0, 5, 0, 0, 0, 0, 299, 0, 0, 0, 0, 'Gyeong Min Yoo', 'myoo@slrconsulting.com', '174.79.80.95', '8d64e084ec3c25aad4122180946f85e3', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SLR International Corporation-cus-', 'I have signed up for the 10 hr OSHA training but the training info is not coming into my email', '<div class=\'ca\'><div class=\'info_box\'><i>I have signed up for the 10 hr OSHA training but the training info is not coming into my email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have signed up for the 10 hr OSHA training but the training info is not coming into my email\r\nTiffany has joined the chat.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('245472960p3', 1620834432, 1620834901, 2, 23, 0, 4, 0, 0, 0, 0, 4785, 0, 0, 0, 0, 'Matthew McCloskey', 'matthew.mccloskey@aecom.com', '65.240.194.62', 'e93598303f27b5d35803a48c16183602', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. ', '<div class=\'ca\'><div class=\'info_box\'><i>Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620834545242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834435_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Matthew McCloskey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620834545242--><><!--begin:1620834458899--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834458_cv>:&nbsp;</b></span>Doing great, thanks.  Good weather here in Michigan finally...</div><!--end:1620834458899--><><!--begin:1620834678554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834569_co>:&nbsp;</b></span>It always good when the weather gets better.  </div><!--end:1620834678554--><><!--begin:1620834583814--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834583_cv>:&nbsp;</b></span>yep</div><!--end:1620834583814--><><!--begin:1620834704482--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834594_co>:&nbsp;</b></span>I can not find a student by the name of Danielle Marrone</div><!--end:1620834704482--><><!--begin:1620834715477--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834605_co>:&nbsp;</b></span>Please give me a moment longer while I look.</div><!--end:1620834715477--><><!--begin:1620834648537--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834648_cv>:&nbsp;</b></span>I registered her last week; the fee already showed up on my company credit card</div><!--end:1620834648537--><><!--begin:1620834675899--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834675_cv>:&nbsp;</b></span>The class begins next Tuesday 5/18</div><!--end:1620834675899--><><!--begin:1620834797141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834687_co>:&nbsp;</b></span>I see the registration now.  I am not sure why is did not come up before.  </div><!--end:1620834797141--><><!--begin:1620834853452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834743_co>:&nbsp;</b></span>The class is still listed as pending but it looks very good.  I believe it will be confirmed on Friday when official decisions are made.  </div><!--end:1620834853452--><><!--begin:1620834751647--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834751_cv>:&nbsp;</b></span>Both Danielle and I got the standard email saying that the class won&#39;t be confirmed until this Friday, but doesn&#39;t give me much time to schedule Danielle for work next week if the class doesn&#39;t go</div><!--end:1620834751647--><><!--begin:1620834776240--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834776_cv>:&nbsp;</b></span>okay so we won&#39;t know until Friday</div><!--end:1620834776240--><><!--begin:1620834909748--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834800_co>:&nbsp;</b></span>As long as we do not receive any cancellations or requests to reschedule out of the class, it will be confirmed.  </div><!--end:1620834909748--><><!--begin:1620834802658--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834802_cv>:&nbsp;</b></span>.... but the chances are good to be confirmed</div><!--end:1620834802658--><><!--begin:1620834810234--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834810_cv>:&nbsp;</b></span>oh... okay</div><!--end:1620834810234--><><!--begin:1620834924405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834814_co>:&nbsp;</b></span>But yes, Friday is when the official decision is made.  </div><!--end:1620834924405--><><!--begin:1620834840915--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834841_cv>:&nbsp;</b></span>Gotcha</div><!--end:1620834840915--><><!--begin:1620834978828--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620834869_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620834978828--><><!--begin:1620834881914--><div class=\'cv\'><span class=\'notranslate\'><b>Matthew McCloskey<timestamp_1620834881_cv>:&nbsp;</b></span>That&#39;s all - just wanted to see if there had been a decision. We&#39;ll wait to hear from you on Friday.  Have a great day!</div><!--end:1620834881914--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Can you confirm that the Southfield, MI 40-hr HAZWOPER class for next week is a go?  I have already paid for registration for Danielle Marrone to attend. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Matthew McCloskey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMatthew McCloskey:&nbsp;Doing great, thanks.  Good weather here in Michigan finally...\r\nTiffany:&nbsp;It always good when the weather gets better.  \r\nMatthew McCloskey:&nbsp;yep\r\nTiffany:&nbsp;I can not find a student by the name of Danielle Marrone\r\nTiffany:&nbsp;Please give me a moment longer while I look.\r\nMatthew McCloskey:&nbsp;I registered her last week; the fee already showed up on my company credit card\r\nMatthew McCloskey:&nbsp;The class begins next Tuesday 5/18\r\nTiffany:&nbsp;I see the registration now.  I am not sure why is did not come up before.  \r\nTiffany:&nbsp;The class is still listed as pending but it looks very good.  I believe it will be confirmed on Friday when official decisions are made.  \r\nMatthew McCloskey:&nbsp;Both Danielle and I got the standard email saying that the class won&#39;t be confirmed until this Friday, but doesn&#39;t give me much time to schedule Danielle for work next week if the class doesn&#39;t go\r\nMatthew McCloskey:&nbsp;okay so we won&#39;t know until Friday\r\nTiffany:&nbsp;As long as we do not receive any cancellations or requests to reschedule out of the class, it will be confirmed.  \r\nMatthew McCloskey:&nbsp;.... but the chances are good to be confirmed\r\nMatthew McCloskey:&nbsp;oh... okay\r\nTiffany:&nbsp;But yes, Friday is when the official decision is made.  \r\nMatthew McCloskey:&nbsp;Gotcha\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMatthew McCloskey:&nbsp;That&#39;s all - just wanted to see if there had been a decision. We&#39;ll wait to hear from you on Friday.  Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24555288078', 1620914355, 1620914843, 2, 23, 0, 7, 0, 0, 5, 0, 4726, 152, 0, 0, 0, 'Yashvi', 'ypatel@scsengineers.com', '173.168.213.115', '341add93ede412655b14df66316f80b0', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SCS Engineers-cus-', 'I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620914469223--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914359_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yashvi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620914469223--><><!--begin:1620914379265--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914379_cv>:&nbsp;</b></span>HI Tiffany, I am doing well. How are you?</div><!--end:1620914379265--><><!--begin:1620914509595--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914399_co>:&nbsp;</b></span>I am good thank you! Please give me one moment to look you up.</div><!--end:1620914509595--><><!--begin:1620914640817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914530_co>:&nbsp;</b></span>Yes I see your credit.  </div><!--end:1620914640817--><><!--begin:1620914561177--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914561_cv>:&nbsp;</b></span>Can I register for an upcoming session in Tampa?</div><!--end:1620914561177--><><!--begin:1620914584065--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914584_cv>:&nbsp;</b></span>It will be for a 40-hr HAZWOPER, starting around June 20 i think</div><!--end:1620914584065--><><!--begin:1620914732243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914622_co>:&nbsp;</b></span>We have a class scheduled for Tampa from June 22nd through June 25th for the 40-Hour HAZWOPER.  Would you like to be scheduled into this class?</div><!--end:1620914732243--><><!--begin:1620914636385--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914636_cv>:&nbsp;</b></span>Yes please</div><!--end:1620914636385--><><!--begin:1620914773604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914663_co>:&nbsp;</b></span>I will get that taken care of for you and send out the updated class details.</div><!--end:1620914773604--><><!--begin:1620914779549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914669_co>:&nbsp;</b></span>Please note: Your seat from the class you are currently scheduled for has been removed and rescheduling will be a new registration to a future class. As such you are subject to all of the terms and conditions of our Seminar Policies for future classes, including the one you register for today.</div><!--end:1620914779549--><><!--begin:1620914674190--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914674_cv>:&nbsp;</b></span>Thank you I appreciate it</div><!--end:1620914674190--><><!--begin:1620914793611--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914683_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620914793611--><><!--begin:1620914718881--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914719_cv>:&nbsp;</b></span>About your earlier message, have there been any major changes to your terms and conditions?</div><!--end:1620914718881--><><!--begin:1620914870868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914760_co>:&nbsp;</b></span>To see the full seminar reschedule and registration policy please follow this link: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1620914870868--><><!--begin:1620914816041--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914816_cv>:&nbsp;</b></span>Okay thank you. </div><!--end:1620914816041--><><!--begin:1620914823972--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi<timestamp_1620914824_cv>:&nbsp;</b></span>That will be all. Have a nice day</div><!--end:1620914823972--><><!--begin:1620914941496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620914831_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620914941496--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a credits pending from an earlier cancellation due to COVID-19. I would like to register myself for an upcoming 40-hr HAZWOPER\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Yashvi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nYashvi:&nbsp;HI Tiffany, I am doing well. How are you?\r\nTiffany:&nbsp;I am good thank you! Please give me one moment to look you up.\r\nTiffany:&nbsp;Yes I see your credit.  \r\nYashvi:&nbsp;Can I register for an upcoming session in Tampa?\r\nYashvi:&nbsp;It will be for a 40-hr HAZWOPER, starting around June 20 i think\r\nTiffany:&nbsp;We have a class scheduled for Tampa from June 22nd through June 25th for the 40-Hour HAZWOPER.  Would you like to be scheduled into this class?\r\nYashvi:&nbsp;Yes please\r\nTiffany:&nbsp;I will get that taken care of for you and send out the updated class details.\r\nTiffany:&nbsp;Please note: Your seat from the class you are currently scheduled for has been removed and rescheduling will be a new registration to a future class. As such you are subject to all of the terms and conditions of our Seminar Policies for future classes, including the one you register for today.\r\nYashvi:&nbsp;Thank you I appreciate it\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nYashvi:&nbsp;About your earlier message, have there been any major changes to your terms and conditions?\r\nTiffany:&nbsp;To see the full seminar reschedule and registration policy please follow this link: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nYashvi:&nbsp;Okay thank you. \r\nYashvi:&nbsp;That will be all. Have a nice day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('24556743565', 1620928909, 1620929604, 2, 23, 0, 4, 0, 0, 0, 0, 4374, 0, 0, 0, 0, 'Chris Stenzel', 'Christopher.Stenzel@tkinet.com', '72.44.194.34', '3a6d43d36139cbabbabaa918febe54cd', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Tessenderlo Kerley Inc-cus-', 'I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days', '<div class=\'ca\'><div class=\'info_box\'><i>I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620929023573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620928913_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Stenzel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620929023573--><><!--begin:1620928924568--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620928924_cv>:&nbsp;</b></span>Good and you?</div><!--end:1620928924568--><><!--begin:1620929058046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620928948_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1620929058046--><><!--begin:1620929006909--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929007_cv>:&nbsp;</b></span>Just a couple questions posted above should be fairly simple</div><!--end:1620929006909--><><!--begin:1620929260591--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929150_co>:&nbsp;</b></span>Could I have the student&#39;s name and/or order number please?</div><!--end:1620929260591--><><!--begin:1620929195530--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929195_cv>:&nbsp;</b></span>Robert Vos #12623</div><!--end:1620929195530--><><!--begin:1620929405716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929295_co>:&nbsp;</b></span>I show Doug Wilkinson as the main point of contact listed on the Tessenderlo Kerley, Inc. account.  Doug is cc:ed on all student registraiton emails.  Would you be a better contact instead of Doug?</div><!--end:1620929405716--><><!--begin:1620929351047--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929351_cv>:&nbsp;</b></span>Both of us would be good to include in contact.</div><!--end:1620929351047--><><!--begin:1620929516526--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929406_co>:&nbsp;</b></span>I did add you as an alternate contact.  </div><!--end:1620929516526--><><!--begin:1620929543701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929433_co>:&nbsp;</b></span>I see I tried to cc on the inital email that was sent on 05/10/2021 but I was missing a p in your name.  I will forward you the email now. </div><!--end:1620929543701--><><!--begin:1620929476751--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929476_cv>:&nbsp;</b></span>thank you can you let me know what time those classes will start those days? for scheduling and travel purposes? Thank you</div><!--end:1620929476751--><><!--begin:1620929652781--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929542_co>:&nbsp;</b></span>The start time is listed on the confirmation and the class runs approximately 10 hours a day.  So it is from 8am to approximately 6pm.  </div><!--end:1620929652781--><><!--begin:1620929662022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929552_co>:&nbsp;</b></span>Please note that holding a class depends on registrations received.  This class is not confirmed to be held yet. We will make a final determination on this class by 06/25/2021.</div><!--end:1620929662022--><><!--begin:1620929573183--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1620929573_cv>:&nbsp;</b></span>Got the email with info thank you. Have a great rest of your day thanks for the assist.</div><!--end:1620929573183--><><!--begin:1620929706022--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620929596_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620929706022--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I Registered a new employee for a 40hr hazwoper class at the Madison Wi. location for 6/29-7/2 classes I never received a confirmation email with receipt of payment. I also need to know what time the classes start those days\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Chris Stenzel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Stenzel:&nbsp;Good and you?\r\nTiffany:&nbsp;I am good thank you!\r\nChris Stenzel:&nbsp;Just a couple questions posted above should be fairly simple\r\nTiffany:&nbsp;Could I have the student&#39;s name and/or order number please?\r\nChris Stenzel:&nbsp;Robert Vos #12623\r\nTiffany:&nbsp;I show Doug Wilkinson as the main point of contact listed on the Tessenderlo Kerley, Inc. account.  Doug is cc:ed on all student registraiton emails.  Would you be a better contact instead of Doug?\r\nChris Stenzel:&nbsp;Both of us would be good to include in contact.\r\nTiffany:&nbsp;I did add you as an alternate contact.  \r\nTiffany:&nbsp;I see I tried to cc on the inital email that was sent on 05/10/2021 but I was missing a p in your name.  I will forward you the email now. \r\nChris Stenzel:&nbsp;thank you can you let me know what time those classes will start those days? for scheduling and travel purposes? Thank you\r\nTiffany:&nbsp;The start time is listed on the confirmation and the class runs approximately 10 hours a day.  So it is from 8am to approximately 6pm.  \r\nTiffany:&nbsp;Please note that holding a class depends on registrations received.  This class is not confirmed to be held yet. We will make a final determination on this class by 06/25/2021.\r\nChris Stenzel:&nbsp;Got the email with info thank you. Have a great rest of your day thanks for the assist.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24557230896', 1620933781, 1620934680, 2, 23, 0, 3, 0, 0, 5, 0, 6916, 0, 0, 0, 0, 'Andrew Ramirez', 'Ramirez.Andrew@cleanharbors.com', '155.203.3.151', 'c73264c5658cee091b499cdfd7992fe5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Cleanharbors-cus-', 'Need to obtain a 40 hour certificate for one of my employees for record keeping. ', '<div class=\'ca\'><div class=\'info_box\'><i>Need to obtain a 40 hour certificate for one of my employees for record keeping. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1620933895560--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933785_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Ramirez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1620933895560--><><!--begin:1620933973463--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933863_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.<br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;.<br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1620933973463--><><!--begin:1620934013338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933903_co>:&nbsp;</b></span>I would need the order number or student name to look into this particular certificate.  </div><!--end:1620934013338--><><!--begin:1620933915180--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620933915_cv>:&nbsp;</b></span>OK I do not know who the EH&S contact that is listed with our account.  Can you tell me who that might be for Cleanharbors Environmental? </div><!--end:1620933915180--><><!--begin:1620934076639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620933966_co>:&nbsp;</b></span>We have several accounts for Clean Harbors.  Could I get the address of the location you are with? As well as the students name please?  </div><!--end:1620934076639--><><!--begin:1620934010025--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934010_cv>:&nbsp;</b></span>Location is 2500 West Lokern Road Buttonwillow Ca 93206,  Name of student is Flabio De La Rosa </div><!--end:1620934010025--><><!--begin:1620934189780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934079_co>:&nbsp;</b></span>We have Eric Almberg as the main point of contact on that account.</div><!--end:1620934189780--><><!--begin:1620934224138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934114_co>:&nbsp;</b></span>But I do not see any recent orders under that account.  Please give me one moment to look the student up.</div><!--end:1620934224138--><><!--begin:1620934121607--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934121_cv>:&nbsp;</b></span>OK so he would need to be the one requesting the 40 hour cert? or if I order one it will be sent to him </div><!--end:1620934121607--><><!--begin:1620934135671--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934135_cv>:&nbsp;</b></span>It was not recent it was from 2018</div><!--end:1620934135671--><><!--begin:1620934390140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934280_co>:&nbsp;</b></span>What is your title with the company? </div><!--end:1620934390140--><><!--begin:1620934302011--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934302_cv>:&nbsp;</b></span>Facility Operations Manager</div><!--end:1620934302011--><><!--begin:1620934436926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934326_co>:&nbsp;</b></span>You can request the certificate and pay a $10 reissue fee since you are also a point of contact for Clean Harbors. </div><!--end:1620934436926--><><!--begin:1620934366233--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934366_cv>:&nbsp;</b></span>OK I tried to on your website but nothing comes up when I click reorder I am a sponsor tab.</div><!--end:1620934366233--><><!--begin:1620934502076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934392_co>:&nbsp;</b></span>I do not see a completed date in my system for Flabio and since his course was in 2018 I will need to ask to have records pulled since we have a new system since then.  </div><!--end:1620934502076--><><!--begin:1620934436889--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934437_cv>:&nbsp;</b></span>OK can I get that certificate emailed over to me when you find it.   And someone can call me for payment ? </div><!--end:1620934436889--><><!--begin:1620934549445--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934439_co>:&nbsp;</b></span>I can send you an email with the information I found out.  I will also check on the web page that you are having trouble with and let you now once the error has been resolved.  </div><!--end:1620934549445--><><!--begin:1620934617389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934507_co>:&nbsp;</b></span>Once i verify the student has completed the course I can send you a payment request so all you will need to do is click a link and submit the payment and then we can email you the certificate.  </div><!--end:1620934617389--><><!--begin:1620934563053--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934563_cv>:&nbsp;</b></span>OK that works </div><!--end:1620934563053--><><!--begin:1620934574871--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934575_cv>:&nbsp;</b></span>my email is <a href=\'mailto:Ramirez.Andrew@cleanharbors.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Ramirez.Andrew@cleanharbors.com</a></div><!--end:1620934574871--><><!--begin:1620934713174--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934603_co>:&nbsp;</b></span>Got it! Thanks.  </div><!--end:1620934713174--><><!--begin:1620934715357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934605_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1620934715357--><><!--begin:1620934614287--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Ramirez<timestamp_1620934614_cv>:&nbsp;</b></span>Thank you for your help </div><!--end:1620934614287--><><!--begin:1620934737126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1620934627_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1620934737126--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to obtain a 40 hour certificate for one of my employees for record keeping. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Ramirez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company.It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;.All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nTiffany:&nbsp;I would need the order number or student name to look into this particular certificate.  \r\nAndrew Ramirez:&nbsp;OK I do not know who the EH&S contact that is listed with our account.  Can you tell me who that might be for Cleanharbors Environmental? \r\nTiffany:&nbsp;We have several accounts for Clean Harbors.  Could I get the address of the location you are with? As well as the students name please?  \r\nAndrew Ramirez:&nbsp;Location is 2500 West Lokern Road Buttonwillow Ca 93206,  Name of student is Flabio De La Rosa \r\nTiffany:&nbsp;We have Eric Almberg as the main point of contact on that account.\r\nTiffany:&nbsp;But I do not see any recent orders under that account.  Please give me one moment to look the student up.\r\nAndrew Ramirez:&nbsp;OK so he would need to be the one requesting the 40 hour cert? or if I order one it will be sent to him \r\nAndrew Ramirez:&nbsp;It was not recent it was from 2018\r\nTiffany:&nbsp;What is your title with the company? \r\nAndrew Ramirez:&nbsp;Facility Operations Manager\r\nTiffany:&nbsp;You can request the certificate and pay a $10 reissue fee since you are also a point of contact for Clean Harbors. \r\nAndrew Ramirez:&nbsp;OK I tried to on your website but nothing comes up when I click reorder I am a sponsor tab.\r\nTiffany:&nbsp;I do not see a completed date in my system for Flabio and since his course was in 2018 I will need to ask to have records pulled since we have a new system since then.  \r\nAndrew Ramirez:&nbsp;OK can I get that certificate emailed over to me when you find it.   And someone can call me for payment ? \r\nTiffany:&nbsp;I can send you an email with the information I found out.  I will also check on the web page that you are having trouble with and let you now once the error has been resolved.  \r\nTiffany:&nbsp;Once i verify the student has completed the course I can send you a payment request so all you will need to do is click a link and submit the payment and then we can email you the certificate.  \r\nAndrew Ramirez:&nbsp;OK that works \r\nAndrew Ramirez:&nbsp;my email is mailto:Ramirez.Andrew@cleanharbors.com\r\nTiffany:&nbsp;Got it! Thanks.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nAndrew Ramirez:&nbsp;Thank you for your help \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('24564201077', 1621003487, 1621003847, 2, 23, 0, 8, 0, 0, 5, 0, 3369, 0, 0, 0, 0, 'Kim Banathy', 'kim.banathy@stantec.com', '67.215.23.206', '383e22d94c157bd51fd312cfd2fb402a', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621003600668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003490_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kim Banathy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621003600668--><><!--begin:1621003496331--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003496_cv>:&nbsp;</b></span>Great, yourself?</div><!--end:1621003496331--><><!--begin:1621003638913--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003528_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1621003638913--><><!--begin:1621003706700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003596_co>:&nbsp;</b></span>On the 40-Hour Registration page, if you click on the city name ie: Denver, CO then the actual location should come up in another window.  </div><!--end:1621003706700--><><!--begin:1621003692623--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003692_cv>:&nbsp;</b></span>Nope, it just wants me to pay first (only says &quot;Denver, CO&quot; on that window). Would the training location be the same as the office location listed for Compliance Solutions at 3980 Quebec Street in Denver?</div><!--end:1621003692623--><><!--begin:1621003827630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003717_co>:&nbsp;</b></span>Yes that is the correct address.  </div><!--end:1621003827630--><><!--begin:1621003843769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003733_co>:&nbsp;</b></span>2nd Floor</div><!--end:1621003843769--><><!--begin:1621003781078--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003781_cv>:&nbsp;</b></span>Ok great, just wanted to make sure before I made arrangements. Thank you!</div><!--end:1621003781078--><><!--begin:1621003909564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003799_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621003909564--><><!--begin:1621003819478--><div class=\'cv\'><span class=\'notranslate\'><b>Kim Banathy<timestamp_1621003819_cv>:&nbsp;</b></span>Nope, that was it; appreciate your help and have a good day</div><!--end:1621003819478--><><!--begin:1621003955207--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621003844_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1621003955207--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nLooking to register for the 40-hr HAZWOPER class in Denver for June 1-4 but I\'m not seeing an actual testing location. I will be purchasing the registrations but would also like a testing location so I can book our hotel at this time as well. Could you provide that? Thanks\r\n\r\nKB\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kim Banathy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKim Banathy:&nbsp;Great, yourself?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;On the 40-Hour Registration page, if you click on the city name ie: Denver, CO then the actual location should come up in another window.  \r\nKim Banathy:&nbsp;Nope, it just wants me to pay first (only says &quot;Denver, CO&quot; on that window). Would the training location be the same as the office location listed for Compliance Solutions at 3980 Quebec Street in Denver?\r\nTiffany:&nbsp;Yes that is the correct address.  \r\nTiffany:&nbsp;2nd Floor\r\nKim Banathy:&nbsp;Ok great, just wanted to make sure before I made arrangements. Thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKim Banathy:&nbsp;Nope, that was it; appreciate your help and have a good day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('245983983q6', 1621345457, 1621345694, 2, 23, 0, 4, 0, 0, 0, 0, 2465, 0, 0, 0, 0, 'Teresa', 'teresa.timmons@aecom.com', '34.100.75.97', 'cb1cbfdb2a75de29b21cca4eb6caf1a3', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Are you offering in-person 40-Hour Hazwoper training?', '<div class=\'ca\'><div class=\'info_box\'><i>Are you offering in-person 40-Hour Hazwoper training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621345573219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345460_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Teresa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621345573219--><><!--begin:1621345481917--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345482_cv>:&nbsp;</b></span>great! and I hope you are too. :)</div><!--end:1621345481917--><><!--begin:1621345616534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345504_co>:&nbsp;</b></span>Yes thank you and yes we are.</div><!--end:1621345616534--><><!--begin:1621345646645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345534_co>:&nbsp;</b></span>Please use the link below to go to the website and look over the 40-Hour HAZWOPER full seminar schedule.</div><!--end:1621345646645--><><!--begin:1621345647762--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345535_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/40-hour-hazwoper-initial-site-worker</a></div><!--end:1621345647762--><><!--begin:1621345573946--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345574_cv>:&nbsp;</b></span>got it!  thank you!</div><!--end:1621345573946--><><!--begin:1621345615253--><div class=\'cv\'><span class=\'notranslate\'><b>Teresa<timestamp_1621345615_cv>:&nbsp;</b></span>that&#39;s all I needed, I wasn&#39;t seeing it listed, I was only seeing the online training</div><!--end:1621345615253--><><!--begin:1621345761035--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621345648_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a>.  If you need anything else.<br><br>Have a great day!</div><!--end:1621345761035--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Are you offering in-person 40-Hour Hazwoper training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Teresa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTeresa:&nbsp;great! and I hope you are too. :)\r\nTiffany:&nbsp;Yes thank you and yes we are.\r\nTiffany:&nbsp;Please use the link below to go to the website and look over the 40-Hour HAZWOPER full seminar schedule.\r\nTiffany:&nbsp;https://csregs.com/collections/40-hour-hazwoper-initial-site-worker\r\nTeresa:&nbsp;got it!  thank you!\r\nTeresa:&nbsp;that&#39;s all I needed, I wasn&#39;t seeing it listed, I was only seeing the online training\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706.  If you need anything else.Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('246077613a6', 1621439102, 1621439313, 2, 23, 0, 3, 0, 0, 0, 0, 2255, 0, 0, 0, 0, 'Steven Lange', 'Steven.Lange@apexcos.com', '24.160.86.120', '5947f00e0cb4de3b91b6564e5a333fdc', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies, LLC-cus-', 'Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.', '<div class=\'ca\'><div class=\'info_box\'><i>Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621439219919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439107_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Steven Lange</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621439219919--><><!--begin:1621439118897--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439118_cv>:&nbsp;</b></span>Good how are you</div><!--end:1621439118897--><><!--begin:1621439254889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439142_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1621439254889--><><!--begin:1621439171201--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439171_cv>:&nbsp;</b></span>I need to register for the in-person portion of the 40 hour certification, I just finished the 32 hours online</div><!--end:1621439171201--><><!--begin:1621439353847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439241_co>:&nbsp;</b></span>I will send you an email with directions on how to register and a link to the hands-on schedule.  You can email me back or give us a call to registered on the Monday at the earliest of the week of the class you are interested in registering for.  </div><!--end:1621439353847--><><!--begin:1621439286167--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439286_cv>:&nbsp;</b></span>ok thank you</div><!--end:1621439286167--><><!--begin:1621439409428--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621439296_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621439409428--><><!--begin:1621439311813--><div class=\'cv\'><span class=\'notranslate\'><b>Steven Lange<timestamp_1621439311_cv>:&nbsp;</b></span>That is all thank you</div><!--end:1621439311813--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to register for 8-hour in person part of the 40 hour Hazwoper certification. Finished 32 online hours.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Steven Lange!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSteven Lange:&nbsp;Good how are you\r\nTiffany:&nbsp;I am good thank you!\r\nSteven Lange:&nbsp;I need to register for the in-person portion of the 40 hour certification, I just finished the 32 hours online\r\nTiffany:&nbsp;I will send you an email with directions on how to register and a link to the hands-on schedule.  You can email me back or give us a call to registered on the Monday at the earliest of the week of the class you are interested in registering for.  \r\nSteven Lange:&nbsp;ok thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSteven Lange:&nbsp;That is all thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('246078965e3', 1621440441, 1621440971, 1, 23, 0, 6, 0, 0, 0, 0, 4190, 0, 0, 0, 0, 'Kevin', 'kortiz@gulfmarinerepair.com', '70.126.11.83', '2e9f56be46389f5d7524d1674ede5ba1', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Gulf Marine Repair -cus-Online Course-_-8 hr refresher-cus-', 'Completed section and assessment but wont let me click on next module', '<div class=\'ca\'><div class=\'info_box\'><i>Completed section and assessment but wont let me click on next module</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621440555926--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440443_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kevin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621440555926--><><!--begin:1621440451803--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440452_cv>:&nbsp;</b></span>good</div><!--end:1621440451803--><><!--begin:1621440592075--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440479_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1621440592075--><><!--begin:1621440510429--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440510_cv>:&nbsp;</b></span>ok</div><!--end:1621440510429--><><!--begin:1621440646802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440534_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1621440646802--><><!--begin:1621440691322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440578_co>:&nbsp;</b></span>The explanation for your next module reads: <br> <br>At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 22 minutes, 44 second more.  <br><br><br>You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  </div><!--end:1621440691322--><><!--begin:1621440612558--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440612_cv>:&nbsp;</b></span>do I have to go back through?</div><!--end:1621440612558--><><!--begin:1621440634685--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440635_cv>:&nbsp;</b></span>can I just come back to my computer in 22 minutes?</div><!--end:1621440634685--><><!--begin:1621440829787--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440717_co>:&nbsp;</b></span>You need to add more time in the previous module. If you are not actively training the system will log you out after 10 minutes of inactivity.   Allowing the training to time out may cause technical error down the road.  </div><!--end:1621440829787--><><!--begin:1621440742954--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440743_cv>:&nbsp;</b></span>pssh</div><!--end:1621440742954--><><!--begin:1621440749344--><div class=\'cv\'><span class=\'notranslate\'><b>Kevin<timestamp_1621440749_cv>:&nbsp;</b></span>roger that</div><!--end:1621440749344--><><!--begin:1621440930796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440818_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621440930796--><><!--begin:1621441081907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621440969_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1621441081907--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Completed section and assessment but wont let me click on next module\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kevin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKevin:&nbsp;good\r\nTiffany:&nbsp;One moment please while I look you up\r\nKevin:&nbsp;ok\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nTiffany:&nbsp;The explanation for your next module reads:  At least 1 hour must to be spent in this course before this lesson is available.  The user still requires 22 minutes, 44 second more.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it.  \r\nKevin:&nbsp;do I have to go back through?\r\nKevin:&nbsp;can I just come back to my computer in 22 minutes?\r\nTiffany:&nbsp;You need to add more time in the previous module. If you are not actively training the system will log you out after 10 minutes of inactivity.   Allowing the training to time out may cause technical error down the road.  \r\nKevin:&nbsp;pssh\r\nKevin:&nbsp;roger that\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('246089850m7', 1621451322, 1621452090, 2, 23, 0, 5, 0, 0, 0, 0, 4284, 0, 0, 0, 0, 'John Jansen', 'john_jansen@quadrachemicals.com', '73.155.177.238', '2d3207bed003f07efa0bc9297109d70d', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Quadra Chemicals, Inc-cus-', 'Trying to login to sign up for a new course, system cannot find my email\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to login to sign up for a new course, system cannot find my email\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621451438323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451325_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Jansen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621451438323--><><!--begin:1621451344053--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451344_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1621451344053--><><!--begin:1621451483363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451370_co>:&nbsp;</b></span>I am good thank you!  Please give me one moment to look you up.</div><!--end:1621451483363--><><!--begin:1621451702629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451589_co>:&nbsp;</b></span>I see the last you trained was in 2018.  We did switch to a new training system in 2018 so it looks like your previous username may have been in the old system as I do not see you in our new training system.  </div><!--end:1621451702629--><><!--begin:1621451614767--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451614_cv>:&nbsp;</b></span>Correct, the course was May 2018</div><!--end:1621451614767--><><!--begin:1621451666471--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451666_cv>:&nbsp;</b></span>Can you add me? and also my colleague, Seng Vongvilay, I need to sing her up as well</div><!--end:1621451666471--><><!--begin:1621451689098--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451689_cv>:&nbsp;</b></span>sign, not sing, duh.........</div><!--end:1621451689098--><><!--begin:1621451854854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451742_co>:&nbsp;</b></span>I can send you an order request and you will need to complete the order by entering payment information.  Did you want to pay by credit card? </div><!--end:1621451854854--><><!--begin:1621451757501--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451757_cv>:&nbsp;</b></span>Yes, amex</div><!--end:1621451757501--><><!--begin:1621451957250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451844_co>:&nbsp;</b></span>2-Online DOT HAZMAT Courses correct</div><!--end:1621451957250--><><!--begin:1621451852324--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621451852_cv>:&nbsp;</b></span>Yes</div><!--end:1621451852324--><><!--begin:1621452073220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621451960_co>:&nbsp;</b></span>I will send you the order request in a few moments.  After you submit payment you will get a confirmation email and an email to set up your password and invite Seng to complete the second course.  </div><!--end:1621452073220--><><!--begin:1621452005099--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621452005_cv>:&nbsp;</b></span>Sounds good, Thank You for your help</div><!--end:1621452005099--><><!--begin:1621452127647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621452014_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1621452127647--><><!--begin:1621452048101--><div class=\'cv\'><span class=\'notranslate\'><b>John Jansen<timestamp_1621452048_cv>:&nbsp;</b></span>The email just came in, Nothing else, Have a great day!</div><!--end:1621452048101--><><!--begin:1621452200910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621452088_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day as well!</div><!--end:1621452200910--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Trying to login to sign up for a new course, system cannot find my email\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Jansen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Jansen:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!  Please give me one moment to look you up.\r\nTiffany:&nbsp;I see the last you trained was in 2018.  We did switch to a new training system in 2018 so it looks like your previous username may have been in the old system as I do not see you in our new training system.  \r\nJohn Jansen:&nbsp;Correct, the course was May 2018\r\nJohn Jansen:&nbsp;Can you add me? and also my colleague, Seng Vongvilay, I need to sing her up as well\r\nJohn Jansen:&nbsp;sign, not sing, duh.........\r\nTiffany:&nbsp;I can send you an order request and you will need to complete the order by entering payment information.  Did you want to pay by credit card? \r\nJohn Jansen:&nbsp;Yes, amex\r\nTiffany:&nbsp;2-Online DOT HAZMAT Courses correct\r\nJohn Jansen:&nbsp;Yes\r\nTiffany:&nbsp;I will send you the order request in a few moments.  After you submit payment you will get a confirmation email and an email to set up your password and invite Seng to complete the second course.  \r\nJohn Jansen:&nbsp;Sounds good, Thank You for your help\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJohn Jansen:&nbsp;The email just came in, Nothing else, Have a great day!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24652438528', 1621885861, 1621886165, 2, 23, 0, 6, 0, 0, 0, 0, 3662, 0, 0, 0, 0, 'Ryan Price', 'ryan.price@denverwater.org', '73.34.114.167', '18e6e4cb603e38cfcd6b8145671a6aca', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ryan Price-cus-', 'Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1621885980440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885865_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Price</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1621885980440--><><!--begin:1621885870259--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885877_cv>:&nbsp;</b></span>I&#39;m good. Thank you</div><!--end:1621885870259--><><!--begin:1621885873032--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885880_cv>:&nbsp;</b></span>How about you?</div><!--end:1621885873032--><><!--begin:1621886005827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885890_co>:&nbsp;</b></span>I am good as well.  Thank you!</div><!--end:1621886005827--><><!--begin:1621886043895--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885928_co>:&nbsp;</b></span>If the seat has not expired yet you can resend the invitation. </div><!--end:1621886043895--><><!--begin:1621885957501--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621885965_cv>:&nbsp;</b></span>Can you remind me how to get back in there? I tried to login with my email and it didn&#39;t recognize me. I may be trying in the wrong spot.</div><!--end:1621885957501--><><!--begin:1621886101358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621885986_co>:&nbsp;</b></span>Log in page: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1621886101358--><><!--begin:1621886130672--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886015_co>:&nbsp;</b></span>I can invite him if you would like</div><!--end:1621886130672--><><!--begin:1621886168844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886053_co>:&nbsp;</b></span>Once you are logged in you will go the the 40-Hour HAZWOPER to see the available seat and add the participant.  Then invite by email again.  </div><!--end:1621886168844--><><!--begin:1621886069543--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886077_cv>:&nbsp;</b></span>I got it. Give me just a moment and I will confirm</div><!--end:1621886069543--><><!--begin:1621886204157--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886089_co>:&nbsp;</b></span>Wonderful</div><!--end:1621886204157--><><!--begin:1621886124928--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886132_cv>:&nbsp;</b></span>It did work. Thank you. </div><!--end:1621886124928--><><!--begin:1621886252233--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886137_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1621886252233--><><!--begin:1621886137852--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Price<timestamp_1621886145_cv>:&nbsp;</b></span>That is it! Thank you</div><!--end:1621886137852--><><!--begin:1621886270125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1621886154_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1621886270125--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi...I sent an invite for a 40 hour Hazwopper course to Chance Coe (chance.coe@denverwater.org) and he took too long to get into it as the invitation link has expired. Is it possible to get it resent to him with an invitation link?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan Price!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Price:&nbsp;I&#39;m good. Thank you\r\nRyan Price:&nbsp;How about you?\r\nTiffany:&nbsp;I am good as well.  Thank you!\r\nTiffany:&nbsp;If the seat has not expired yet you can resend the invitation. \r\nRyan Price:&nbsp;Can you remind me how to get back in there? I tried to login with my email and it didn&#39;t recognize me. I may be trying in the wrong spot.\r\nTiffany:&nbsp;Log in page: https://csregsonline.com/\r\nTiffany:&nbsp;I can invite him if you would like\r\nTiffany:&nbsp;Once you are logged in you will go the the 40-Hour HAZWOPER to see the available seat and add the participant.  Then invite by email again.  \r\nRyan Price:&nbsp;I got it. Give me just a moment and I will confirm\r\nTiffany:&nbsp;Wonderful\r\nRyan Price:&nbsp;It did work. Thank you. \r\nTiffany:&nbsp;Is there anything else I can assist you with today?\r\nRyan Price:&nbsp;That is it! Thank you\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('2466770285x', 1622038501, 1622039124, 2, 23, 0, 3, 0, 0, 5, 0, 4339, 153, 0, 0, 0, 'Michael Romero', 'mromero@bskassociates.com', '50.229.107.102', '2fa9743ef4c98f3be5546cedd962bee3', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-BSK Associates-cus-', 'I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?', '<div class=\'ca\'><div class=\'info_box\'><i>I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622038619029--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038503_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Romero</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622038619029--><><!--begin:1622038515511--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038515_cv>:&nbsp;</b></span>Good. Thanks</div><!--end:1622038515511--><><!--begin:1622038524600--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038524_cv>:&nbsp;</b></span>Can you see my question above?</div><!--end:1622038524600--><><!--begin:1622038664294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038548_co>:&nbsp;</b></span>Yes one moment while I look you up please.</div><!--end:1622038664294--><><!--begin:1622038852827--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038736_co>:&nbsp;</b></span>I see you are completing the 40-Hour HAZWOPER online standard version which consists of 32-Hours of online training and then an 8-Hours in person hands-on class and then back online to complete the exam.  The full class is suppose to be competed by the course expiration date as you do need to go back online to complete the exam after the hands-on class. </div><!--end:1622038852827--><><!--begin:1622038849565--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038849_cv>:&nbsp;</b></span>okay, thank you. Is it possible to get an extension on the deadline?</div><!--end:1622038849565--><><!--begin:1622038973105--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038857_co>:&nbsp;</b></span>We can offer a one time courtesy extension of 30 days to your online training.  This will bring your expiration date out to 07/09/2021.  You would need to complete the full course before this new expiration date.  If we would need to apply any additional course extensions there may be a reactivation fee of 25% open the online course after 07/09/2021. </div><!--end:1622038973105--><><!--begin:1622038944076--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622038944_cv>:&nbsp;</b></span>I understand. I won&#39;t need the additional extension. Can you assist me with getting the one time courtesy 30-day extension?</div><!--end:1622038944076--><><!--begin:1622039094298--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622038978_co>:&nbsp;</b></span>I have applied the extension to your account so you are good to go and I will send you an email with details on the hands-on class schedule and how to register for the hands-on class once your online portion is completed.  </div><!--end:1622039094298--><><!--begin:1622039019876--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622039019_cv>:&nbsp;</b></span>Thank you so much! This went a lot smoother than I would have expected. I greatly appreciate it</div><!--end:1622039019876--><><!--begin:1622039172439--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039056_co>:&nbsp;</b></span>My pleasure! </div><!--end:1622039172439--><><!--begin:1622039177470--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039061_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622039177470--><><!--begin:1622039088550--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Romero<timestamp_1622039088_cv>:&nbsp;</b></span>No, that is it. Thank you again and have a great day!</div><!--end:1622039088550--><><!--begin:1622039218669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622039102_co>:&nbsp;</b></span>You as well!!</div><!--end:1622039218669--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I did not realize I had a deadline to complete my hybrid 40-hour HAZWOPER course. My deadline is June 9th (2 weeks away). Is this the deadline for the the online portion only or does this mean I need to finish my 32 hours online and still schedule the in-person 8 hour course before June 9?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Michael Romero!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Romero:&nbsp;Good. Thanks\r\nMichael Romero:&nbsp;Can you see my question above?\r\nTiffany:&nbsp;Yes one moment while I look you up please.\r\nTiffany:&nbsp;I see you are completing the 40-Hour HAZWOPER online standard version which consists of 32-Hours of online training and then an 8-Hours in person hands-on class and then back online to complete the exam.  The full class is suppose to be competed by the course expiration date as you do need to go back online to complete the exam after the hands-on class. \r\nMichael Romero:&nbsp;okay, thank you. Is it possible to get an extension on the deadline?\r\nTiffany:&nbsp;We can offer a one time courtesy extension of 30 days to your online training.  This will bring your expiration date out to 07/09/2021.  You would need to complete the full course before this new expiration date.  If we would need to apply any additional course extensions there may be a reactivation fee of 25% open the online course after 07/09/2021. \r\nMichael Romero:&nbsp;I understand. I won&#39;t need the additional extension. Can you assist me with getting the one time courtesy 30-day extension?\r\nTiffany:&nbsp;I have applied the extension to your account so you are good to go and I will send you an email with details on the hands-on class schedule and how to register for the hands-on class once your online portion is completed.  \r\nMichael Romero:&nbsp;Thank you so much! This went a lot smoother than I would have expected. I greatly appreciate it\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMichael Romero:&nbsp;No, that is it. Thank you again and have a great day!\r\nTiffany:&nbsp;You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('247211207sx', 1622572677, 1622573084, 1, 23, 0, 2, 0, 0, 5, 0, 5120, 0, 0, 0, 0, 'Ryan', 'ryan.evans@riotinto.com', '57.68.130.28', 'e007fc13198cbfd28fc7ed86ae0e4be9', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Rio Tinto Kennecott-cus-Online Course-_-Rio Tinto Kennecott-cus-', 'csregs doesn\'t recognize my account, again.', '<div class=\'ca\'><div class=\'info_box\'><i>csregs doesn\'t recognize my account, again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622572799057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572680_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622572799057--><><!--begin:1622572696105--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572696_cv>:&nbsp;</b></span>Hello - fine thanks and hope you are too.</div><!--end:1622572696105--><><!--begin:1622572829979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572711_co>:&nbsp;</b></span>Yes thank you! Can you confirm you are not using Internet Explorer?</div><!--end:1622572829979--><><!--begin:1622572725179--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572725_cv>:&nbsp;</b></span>I have tried Edge and Chrome both</div><!--end:1622572725179--><><!--begin:1622572853700--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572734_co>:&nbsp;</b></span>To ensure you are one the right log in page page click the link below and try to log in again.</div><!--end:1622572853700--><><!--begin:1622572858348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572739_co>:&nbsp;</b></span><a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1622572858348--><><!--begin:1622572771415--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572771_cv>:&nbsp;</b></span>I am trying to login at:  <a href=\'https://csregs.com/account/login\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/account/login</a> </div><!--end:1622572771415--><><!--begin:1622572785115--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572785_cv>:&nbsp;</b></span>This is the &quot;person&quot; icon link on your front website</div><!--end:1622572785115--><><!--begin:1622572827074--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572827_cv>:&nbsp;</b></span>the <a href=\'http://csregsonline.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregsonline.com</a> link DOES work for me.</div><!--end:1622572827074--><><!--begin:1622572851977--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572852_cv>:&nbsp;</b></span>Appears you need to update the login icon/link </div><!--end:1622572851977--><><!--begin:1622572983299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572864_co>:&nbsp;</b></span>The first link you used is where you log in to see your purchase history if you created an account.</div><!--end:1622572983299--><><!--begin:1622573005147--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572886_co>:&nbsp;</b></span>The link I sent is for the training page.</div><!--end:1622573005147--><><!--begin:1622573052763--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622572933_co>:&nbsp;</b></span>The link for the training page is found at the bottom of the <a href=\'http://csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>csregs.com</a> website under quick links. </div><!--end:1622573052763--><><!--begin:1622572961866--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572962_cv>:&nbsp;</b></span>okay.  this is not clear on the front webpage top menu</div><!--end:1622572961866--><><!--begin:1622572969514--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572969_cv>:&nbsp;</b></span>Thanks for your help</div><!--end:1622572969514--><><!--begin:1622572993561--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622572994_cv>:&nbsp;</b></span>I&#39;m logged in now, and appreciate your assistance</div><!--end:1622572993561--><><!--begin:1622573132414--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573013_co>:&nbsp;</b></span>I will let the web page staff know they may want to update it to ensure it is understandable.  </div><!--end:1622573132414--><><!--begin:1622573148363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573029_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with today?</div><!--end:1622573148363--><><!--begin:1622573055834--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1622573056_cv>:&nbsp;</b></span>that is all - thanks again very much</div><!--end:1622573055834--><><!--begin:1622573183918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622573065_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622573183918--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'csregs doesn\'t recognize my account, again.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan:&nbsp;Hello - fine thanks and hope you are too.\r\nTiffany:&nbsp;Yes thank you! Can you confirm you are not using Internet Explorer?\r\nRyan:&nbsp;I have tried Edge and Chrome both\r\nTiffany:&nbsp;To ensure you are one the right log in page page click the link below and try to log in again.\r\nTiffany:&nbsp;https://csregsonline.com/\r\nRyan:&nbsp;I am trying to login at:  https://csregs.com/account/login \r\nRyan:&nbsp;This is the &quot;person&quot; icon link on your front website\r\nRyan:&nbsp;the http://csregsonline.com link DOES work for me.\r\nRyan:&nbsp;Appears you need to update the login icon/link \r\nTiffany:&nbsp;The first link you used is where you log in to see your purchase history if you created an account.\r\nTiffany:&nbsp;The link I sent is for the training page.\r\nTiffany:&nbsp;The link for the training page is found at the bottom of the http://csregs.com website under quick links. \r\nRyan:&nbsp;okay.  this is not clear on the front webpage top menu\r\nRyan:&nbsp;Thanks for your help\r\nRyan:&nbsp;I&#39;m logged in now, and appreciate your assistance\r\nTiffany:&nbsp;I will let the web page staff know they may want to update it to ensure it is understandable.  \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with today?\r\nRyan:&nbsp;that is all - thanks again very much\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247303991rh', 1622665469, 1622665858, 1, 23, 0, 8, 0, 0, 0, 0, 4365, 0, 0, 0, 0, 'Arianna', 'Arianna.k.cunha@sfport.com', '73.189.210.89', 'df9b9aed04beb927f2ad514a4256d8a3', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Port of SF-cus-Online Course-_-HAZWOPER Refresher-cus-', 'I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622665592630--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665473_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Arianna</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622665592630--><><!--begin:1622665482733--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665482_cv>:&nbsp;</b></span>im fine thanks</div><!--end:1622665482733--><><!--begin:1622665491234--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665491_cv>:&nbsp;</b></span>trying to complete my training </div><!--end:1622665491234--><><!--begin:1622665612553--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665493_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1622665612553--><><!--begin:1622665497241--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665497_cv>:&nbsp;</b></span>but it won&#39;t let me move forward</div><!--end:1622665497241--><><!--begin:1622665512124--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665512_cv>:&nbsp;</b></span>ok</div><!--end:1622665512124--><><!--begin:1622665671424--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665552_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1622665671424--><><!--begin:1622665594672--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665594_cv>:&nbsp;</b></span>how do I know how much longer </div><!--end:1622665594672--><><!--begin:1622665727606--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665608_co>:&nbsp;</b></span>Your explanation reads you still need to log 21 minutes and 29 seconds since you have not reached the time requirement of 2 hours and 40 minutes.  </div><!--end:1622665727606--><><!--begin:1622665743979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665624_co>:&nbsp;</b></span>Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.</div><!--end:1622665743979--><><!--begin:1622665673775--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665673_cv>:&nbsp;</b></span>okay thanks</div><!--end:1622665673775--><><!--begin:1622665685188--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665685_cv>:&nbsp;</b></span>that requirement is kind of a pain </div><!--end:1622665685188--><><!--begin:1622665691397--><div class=\'cv\'><span class=\'notranslate\'><b>Arianna<timestamp_1622665691_cv>:&nbsp;</b></span>but I get it </div><!--end:1622665691397--><><!--begin:1622665831544--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665712_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622665831544--><><!--begin:1622665899875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622665780_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622665899875--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am trying to move to the next lesson but even though I\'ve completed the first 3 the 4th lesson is still grey and won\'t let me do it.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Arianna!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nArianna:&nbsp;im fine thanks\r\nArianna:&nbsp;trying to complete my training \r\nTiffany:&nbsp;One moment while I look you up please\r\nArianna:&nbsp;but it won&#39;t let me move forward\r\nArianna:&nbsp;ok\r\nTiffany:&nbsp;After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. \r\nArianna:&nbsp;how do I know how much longer \r\nTiffany:&nbsp;Your explanation reads you still need to log 21 minutes and 29 seconds since you have not reached the time requirement of 2 hours and 40 minutes.  \r\nTiffany:&nbsp;Next to the grayed-out module&#39;s name there is a small question mark. If you hover your curser/arrow over the question mark it will give you an explanation.\r\nArianna:&nbsp;okay thanks\r\nArianna:&nbsp;that requirement is kind of a pain \r\nArianna:&nbsp;but I get it \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247373513zc', 1622735016, 1622735489, 2, 23, 0, 3, 0, 0, 0, 0, 4880, 0, 0, 0, 0, 'Anne C McCartney', 'mccartney.anne@epa.gov', '161.80.29.74', 'd2f0ce82e1224720758cbd2be2654296', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-U.S. EPA - Region 10-cus-', 'Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622735140953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735021_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Anne C McCartney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622735140953--><><!--begin:1622735047403--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735047_cv>:&nbsp;</b></span>Hi, I am good - Where can I register for the 40-hour HAZWOPER Hybrid delivery?</div><!--end:1622735047403--><><!--begin:1622735209899--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735090_co>:&nbsp;</b></span>We have two online 40-Hour HAZWOPER options.  Please use links below to go start to the website and view the courses to register simply add to cart from there.</div><!--end:1622735209899--><><!--begin:1622735211021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735091_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid</a></div><!--end:1622735211021--><><!--begin:1622735219285--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735099_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper</a></div><!--end:1622735219285--><><!--begin:1622735230498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735110_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1622735230498--><><!--begin:1622735290430--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735170_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?</div><!--end:1622735290430--><><!--begin:1622735180429--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735180_cv>:&nbsp;</b></span>Right, so with the links above, I only see where to pay for the HYBRID version, but no registration.</div><!--end:1622735180429--><><!--begin:1622735192666--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735192_cv>:&nbsp;</b></span>Are the registration pages shared between the two versions?</div><!--end:1622735192666--><><!--begin:1622735430363--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735310_co>:&nbsp;</b></span>Once you select your payment option and complete check out, you will receive a couple emails from the system.  One will have directions on how to set up your online account.  After doing that you can either accept the training as your own or invite another employee to complete the course.  </div><!--end:1622735430363--><><!--begin:1622735384165--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735384_cv>:&nbsp;</b></span>Okay, thank you!</div><!--end:1622735384165--><><!--begin:1622735519139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622735399_co>:&nbsp;</b></span>Do you have any more questions?</div><!--end:1622735519139--><><!--begin:1622735483863--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735484_cv>:&nbsp;</b></span>No, that is all</div><!--end:1622735483863--><><!--begin:1622735487339--><div class=\'cv\'><span class=\'notranslate\'><b>Anne C McCartney<timestamp_1622735487_cv>:&nbsp;</b></span>Thanks</div><!--end:1622735487339--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\n\r\nThanks! \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Anne C McCartney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAnne C McCartney:&nbsp;Hi, I am good - Where can I register for the 40-hour HAZWOPER Hybrid delivery?\r\nTiffany:&nbsp;We have two online 40-Hour HAZWOPER options.  Please use links below to go start to the website and view the courses to register simply add to cart from there.\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper-online-training-hybrid\r\nTiffany:&nbsp;https://csregs.com/collections/online-training/products/40-hour-osha-hazwoper\r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can assist you with?\r\nAnne C McCartney:&nbsp;Right, so with the links above, I only see where to pay for the HYBRID version, but no registration.\r\nAnne C McCartney:&nbsp;Are the registration pages shared between the two versions?\r\nTiffany:&nbsp;Once you select your payment option and complete check out, you will receive a couple emails from the system.  One will have directions on how to set up your online account.  After doing that you can either accept the training as your own or invite another employee to complete the course.  \r\nAnne C McCartney:&nbsp;Okay, thank you!\r\nTiffany:&nbsp;Do you have any more questions?\r\nAnne C McCartney:&nbsp;No, that is all\r\nAnne C McCartney:&nbsp;Thanks\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('247390819bu', 1622752293, 1622753018, 2, 23, 0, 5, 0, 0, 0, 0, 4470, 0, 0, 0, 0, 'wyatt renner', 'wyatt.renner@terracon.com', '67.169.117.199', '1ae366225d01709d0cd1b7e4feaa53ee', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Terracon-cus-', 'trouble beginning hazwopper 40 hour training ', '<div class=\'ca\'><div class=\'info_box\'><i>trouble beginning hazwopper 40 hour training </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1622752416222--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752296_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>wyatt renner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1622752416222--><><!--begin:1622752304851--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752304_cv>:&nbsp;</b></span>doing well</div><!--end:1622752304851--><><!--begin:1622752472481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752352_co>:&nbsp;</b></span>At what point is your issue occurring? Are you registered and logged in?</div><!--end:1622752472481--><><!--begin:1622752416533--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752416_cv>:&nbsp;</b></span>neither, I have an email with a link that is supposed to lead me to a page where I can make an account but it takes me to a login in page for people who already have an account</div><!--end:1622752416533--><><!--begin:1622752639452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752519_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1622752639452--><><!--begin:1622752535307--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752535_cv>:&nbsp;</b></span>11948</div><!--end:1622752535307--><><!--begin:1622752767289--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752647_co>:&nbsp;</b></span>To confirm you are the person who is suppose to be assigned to completing this online course. Correct?</div><!--end:1622752767289--><><!--begin:1622752678992--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752679_cv>:&nbsp;</b></span>yes, it was purchased by my company but it was purchased for me</div><!--end:1622752678992--><><!--begin:1622752818108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752698_co>:&nbsp;</b></span>I will send you a course invite via email with a link to accept the invite and create a password.   </div><!--end:1622752818108--><><!--begin:1622752708360--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752708_cv>:&nbsp;</b></span>thanks!</div><!--end:1622752708360--><><!--begin:1622752717024--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752717_cv>:&nbsp;</b></span><a href=\'mailto:wyatt.renner@terracon.com\' target=\'_blank\' rel=\'noopener noreferrer\'>wyatt.renner@terracon.com</a></div><!--end:1622752717024--><><!--begin:1622752723272--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752723_cv>:&nbsp;</b></span>is this the email you will use?</div><!--end:1622752723272--><><!--begin:1622752845124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752725_co>:&nbsp;</b></span>You should receive it any minute as I just sent it over.</div><!--end:1622752845124--><><!--begin:1622752853686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752733_co>:&nbsp;</b></span>Yes</div><!--end:1622752853686--><><!--begin:1622752765868--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752765_cv>:&nbsp;</b></span>got it, thanks!</div><!--end:1622752765868--><><!--begin:1622752912892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752793_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1622752912892--><><!--begin:1622752806470--><div class=\'cv\'><span class=\'notranslate\'><b>wyatt renner<timestamp_1622752812_cv>:&nbsp;</b></span>That&#39;s it, thank you so much</div><!--end:1622752806470--><><!--begin:1622752938441--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1622752818_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1622752938441--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'trouble beginning hazwopper 40 hour training \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, wyatt renner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nwyatt renner:&nbsp;doing well\r\nTiffany:&nbsp;At what point is your issue occurring? Are you registered and logged in?\r\nwyatt renner:&nbsp;neither, I have an email with a link that is supposed to lead me to a page where I can make an account but it takes me to a login in page for people who already have an account\r\nTiffany:&nbsp;Do you have an order number?\r\nwyatt renner:&nbsp;11948\r\nTiffany:&nbsp;To confirm you are the person who is suppose to be assigned to completing this online course. Correct?\r\nwyatt renner:&nbsp;yes, it was purchased by my company but it was purchased for me\r\nTiffany:&nbsp;I will send you a course invite via email with a link to accept the invite and create a password.   \r\nwyatt renner:&nbsp;thanks!\r\nwyatt renner:&nbsp;mailto:wyatt.renner@terracon.com\r\nwyatt renner:&nbsp;is this the email you will use?\r\nTiffany:&nbsp;You should receive it any minute as I just sent it over.\r\nTiffany:&nbsp;Yes\r\nwyatt renner:&nbsp;got it, thanks!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nwyatt renner:&nbsp;That&#39;s it, thank you so much\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247802417ug', 1623163893, 1623164230, 2, 23, 0, 6, 0, 0, 0, 0, 3088, 0, 0, 0, 0, 'Carolina', 'cluna@trccompanies.com', '165.225.39.116', '224cf4fa1cf7ad0b19c94a19746c7fbe', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TRC-cus-', 'I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it ', '<div class=\'ca\'><div class=\'info_box\'><i>I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623163895063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623163895_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carolina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623163895063--><><!--begin:1623163908294--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623163908_cv>:&nbsp;</b></span>Hi</div><!--end:1623163908294--><><!--begin:1623163978840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623163978_co>:&nbsp;</b></span>I can send you an email with a link to the schedule as well as information on how to registration for the hands-on class you are interested in.  Will that work?</div><!--end:1623163978840--><><!--begin:1623164017437--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164017_cv>:&nbsp;</b></span>Yes, but a simple answer would help to. I am in NYC and I just want to know the closer place to take the hands on</div><!--end:1623164017437--><><!--begin:1623164076290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164076_co>:&nbsp;</b></span>We have a Nyack, NY location scheduled for next Friday 06/18/2021. </div><!--end:1623164076290--><><!--begin:1623164120055--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164119_co>:&nbsp;</b></span>I just sent you the email with a link to the schedule</div><!--end:1623164120055--><><!--begin:1623164123455--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164123_cv>:&nbsp;</b></span>That is helpfull. thank you</div><!--end:1623164123455--><><!--begin:1623164141846--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164141_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623164141846--><><!--begin:1623164177903--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164178_cv>:&nbsp;</b></span>No, you already helped a lot. thank you</div><!--end:1623164177903--><><!--begin:1623164192493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623164192_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623164192493--><><!--begin:1623164221359--><div class=\'cv\'><span class=\'notranslate\'><b>Carolina<timestamp_1623164221_cv>:&nbsp;</b></span>you too</div><!--end:1623164221359--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am finishing the online portion of my 40h HAZWOPER, I\'d like to know where the hands on can be taken before scheduling it \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Carolina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCarolina:&nbsp;Hi\r\nTiffany:&nbsp;I can send you an email with a link to the schedule as well as information on how to registration for the hands-on class you are interested in.  Will that work?\r\nCarolina:&nbsp;Yes, but a simple answer would help to. I am in NYC and I just want to know the closer place to take the hands on\r\nTiffany:&nbsp;We have a Nyack, NY location scheduled for next Friday 06/18/2021. \r\nTiffany:&nbsp;I just sent you the email with a link to the schedule\r\nCarolina:&nbsp;That is helpfull. thank you\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCarolina:&nbsp;No, you already helped a lot. thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nCarolina:&nbsp;you too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('247976286x6', 1623337766, 1623338531, 2, 23, 0, 8, 0, 0, 5, 0, 5224, 0, 0, 0, 0, 'Tanuja Ramsaroop', 'ray@d-troxlabs.co.za', '197.83.232.195', '873280e81e3de3f28a87e17eb994d39b', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-D-TROXLABS-cus-', 'WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?', '<div class=\'ca\'><div class=\'info_box\'><i>WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623337768896--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337768_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tanuja Ramsaroop</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623337768896--><><!--begin:1623337786199--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337788_cv>:&nbsp;</b></span> i am well . </div><!--end:1623337786199--><><!--begin:1623337798268--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337800_cv>:&nbsp;</b></span>how are you doin</div><!--end:1623337798268--><><!--begin:1623337800518--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337800_co>:&nbsp;</b></span>Yes you receive a certificate sent out via US Mail if you complete any of our training courses including the Radiation Safety Course.  </div><!--end:1623337800518--><><!--begin:1623337808687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337808_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623337808687--><><!--begin:1623337830715--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337832_cv>:&nbsp;</b></span>how long will it take to get to south africa</div><!--end:1623337830715--><><!--begin:1623337919679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623337919_co>:&nbsp;</b></span>We will email you a certificate once we have completed the grading process since you are international. </div><!--end:1623337919679--><><!--begin:1623337967207--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337969_cv>:&nbsp;</b></span>is it possible to email a copy of the certificate once i am done with the course?</div><!--end:1623337967207--><><!--begin:1623337982926--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623337985_cv>:&nbsp;</b></span>ok great</div><!--end:1623337982926--><><!--begin:1623338003933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338003_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623338003933--><><!--begin:1623338066248--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338068_cv>:&nbsp;</b></span>will this certificate be recognised in south africa</div><!--end:1623338066248--><><!--begin:1623338268207--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338270_cv>:&nbsp;</b></span>hello</div><!--end:1623338268207--><><!--begin:1623338308724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338308_co>:&nbsp;</b></span>I can not answer that specific question. The training is per 29 CFR 1910.1096</div><!--end:1623338308724--><><!--begin:1623338342490--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338342_co>:&nbsp;</b></span>That regulation number will be listed on the certificate.  </div><!--end:1623338342490--><><!--begin:1623338379936--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338382_cv>:&nbsp;</b></span>ok grate..thank you for your help.. </div><!--end:1623338379936--><><!--begin:1623338409884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338409_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1623338409884--><><!--begin:1623338434076--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338436_cv>:&nbsp;</b></span>how do i register?</div><!--end:1623338434076--><><!--begin:1623338482961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338482_co>:&nbsp;</b></span>You can register using the link below and following the prompts.  </div><!--end:1623338482961--><><!--begin:1623338483955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338483_co>:&nbsp;</b></span><a href=\'https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r</a></div><!--end:1623338483955--><><!--begin:1623338495541--><div class=\'cv\'><span class=\'notranslate\'><b>Tanuja Ramsaroop<timestamp_1623338497_cv>:&nbsp;</b></span>thank you</div><!--end:1623338495541--><><!--begin:1623338511633--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623338511_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623338511633--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'WILL I RECEIVE A CERTIFICATE IF I COMPLETE THE BASIC RADIATION SAFTEY COURSE?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Tanuja Ramsaroop!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTanuja Ramsaroop:&nbsp; i am well . \r\nTanuja Ramsaroop:&nbsp;how are you doin\r\nTiffany:&nbsp;Yes you receive a certificate sent out via US Mail if you complete any of our training courses including the Radiation Safety Course.  \r\nTiffany:&nbsp;I am good thank you!\r\nTanuja Ramsaroop:&nbsp;how long will it take to get to south africa\r\nTiffany:&nbsp;We will email you a certificate once we have completed the grading process since you are international. \r\nTanuja Ramsaroop:&nbsp;is it possible to email a copy of the certificate once i am done with the course?\r\nTanuja Ramsaroop:&nbsp;ok great\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nTanuja Ramsaroop:&nbsp;will this certificate be recognised in south africa\r\nTanuja Ramsaroop:&nbsp;hello\r\nTiffany:&nbsp;I can not answer that specific question. The training is per 29 CFR 1910.1096\r\nTiffany:&nbsp;That regulation number will be listed on the certificate.  \r\nTanuja Ramsaroop:&nbsp;ok grate..thank you for your help.. \r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nTanuja Ramsaroop:&nbsp;how do i register?\r\nTiffany:&nbsp;You can register using the link below and following the prompts.  \r\nTiffany:&nbsp;https://csregs.com/products/radiation-safety-online-training?_pos=1&_sid=999941f50&_ss=r\r\nTanuja Ramsaroop:&nbsp;thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('247979606sw', 1623341082, 1623341189, 2, 23, 0, 8, 0, 0, 0, 0, 1582, 0, 0, 0, 0, 'Mark Spencer', 'mark.spencer@cvgrp.com', '208.87.234.180', '5e1baf704557dc2a86418a6e2f1c4839', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Mark Spencer-cus-', 'Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623341085175--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623341085_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mark Spencer</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623341085175--><><!--begin:1623341100249--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341100_cv>:&nbsp;</b></span>Very well thank you</div><!--end:1623341100249--><><!--begin:1623341141990--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341142_cv>:&nbsp;</b></span>Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?</div><!--end:1623341141990--><><!--begin:1623341157498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623341157_co>:&nbsp;</b></span>Yes you can log in and out to complete the training over the course of 90 days once you are registered for the course.</div><!--end:1623341157498--><><!--begin:1623341181317--><div class=\'cv\'><span class=\'notranslate\'><b>Mark Spencer<timestamp_1623341181_cv>:&nbsp;</b></span>Alright thanks...have a good day</div><!--end:1623341181317--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mark Spencer!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMark Spencer:&nbsp;Very well thank you\r\nMark Spencer:&nbsp;Once I start an online class do I have to finish it the same day or can I save my progress and spread the training over several days?\r\nTiffany:&nbsp;Yes you can log in and out to complete the training over the course of 90 days once you are registered for the course.\r\nMark Spencer:&nbsp;Alright thanks...have a good day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248060966xg', 1623422457, 1623422796, 2, 23, 0, 5, 0, 0, 5, 0, 3374, 154, 0, 0, 0, 'Mary Toner', 'mary.toner@aecom.com', '204.76.196.113', '979969312345951353810047a7a6f64f', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623422460352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422460_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mary Toner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623422460352--><><!--begin:1623422473309--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422475_cv>:&nbsp;</b></span>Hi Tiffany! I&#39;m alright. Yourself?</div><!--end:1623422473309--><><!--begin:1623422538509--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422538_co>:&nbsp;</b></span>The July 9th is the next scheduled class in Malden, MA.  There is no sooner date scheduled in that location.  </div><!--end:1623422538509--><><!--begin:1623422546717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422546_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623422546717--><><!--begin:1623422658423--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422660_cv>:&nbsp;</b></span>Okay, thank you! And am I correct in assuming Malden, MA, and Hartford, CT, are the only locations in the MA/RI/CT/NH area with hands-on training?</div><!--end:1623422658423--><><!--begin:1623422708807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422708_co>:&nbsp;</b></span>Yes those are the only locations in those States at this time.  </div><!--end:1623422708807--><><!--begin:1623422725157--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422727_cv>:&nbsp;</b></span>Okay, thank you. I appreciate your help, Tiffany!</div><!--end:1623422725157--><><!--begin:1623422735667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422735_co>:&nbsp;</b></span>My Pleasure! </div><!--end:1623422735667--><><!--begin:1623422743930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422743_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623422743930--><><!--begin:1623422752919--><div class=\'cv\'><span class=\'notranslate\'><b>Mary Toner<timestamp_1623422754_cv>:&nbsp;</b></span>That&#39;s it, thank you.</div><!--end:1623422752919--><><!--begin:1623422791860--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623422791_co>:&nbsp;</b></span>You are wecome!If you need anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623422791860--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! \r\n\r\nI\'m currently doing the online 40-hour HAZWOPER training, and was looking at the 8-hour dress-outs. I\'m based in southeastern Massachusetts. Do you know whether there\'s a dress-out in the Boston area before the one on July 9th? \r\n\r\nI see the one in Hartford, CT on July 2nd, but the distance plus 4th of July traffic would make that a very, very long drive, so I was hoping there might be one closer.\r\n\r\nThank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mary Toner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMary Toner:&nbsp;Hi Tiffany! I&#39;m alright. Yourself?\r\nTiffany:&nbsp;The July 9th is the next scheduled class in Malden, MA.  There is no sooner date scheduled in that location.  \r\nTiffany:&nbsp;I am good thank you!\r\nMary Toner:&nbsp;Okay, thank you! And am I correct in assuming Malden, MA, and Hartford, CT, are the only locations in the MA/RI/CT/NH area with hands-on training?\r\nTiffany:&nbsp;Yes those are the only locations in those States at this time.  \r\nMary Toner:&nbsp;Okay, thank you. I appreciate your help, Tiffany!\r\nTiffany:&nbsp;My Pleasure! \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nMary Toner:&nbsp;That&#39;s it, thank you.\r\nTiffany:&nbsp;You are wecome!If you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248061924vw', 1623423413, 1623424842, 2, 23, 0, 5, 0, 0, 0, 0, 3970, 0, 0, 0, 0, 'Clem', 'clementsmith15@gmail.com', '65.27.228.203', '912cd62696921d8c9562af33daf87dd5', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tanaq-cus-', 'Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623423416104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423416_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Clem</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623423416104--><><!--begin:1623430648619--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623423445_cv>:&nbsp;</b></span>Doing well so far</div><!--end:1623430648619--><><!--begin:1623423504212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423504_co>:&nbsp;</b></span>At this time we do not offer the 30 hour Construction Course online.  Please give me one moment to verify whether or not we offer it as an onsite class.  </div><!--end:1623423504212--><><!--begin:1623423901164--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623423901_co>:&nbsp;</b></span>I apologize for the delay but it looks like we are not offering it at this time as an onsite class either.  </div><!--end:1623423901164--><><!--begin:1623424059865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424059_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? <br></div><!--end:1623424059865--><><!--begin:1623431402764--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424199_cv>:&nbsp;</b></span>Thanks! Is this Tiffany Capone? If so while I got you on hand, do you mind helping me finishing up the hazwoper in-person training?</div><!--end:1623431402764--><><!--begin:1623424219238--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424219_co>:&nbsp;</b></span>Yes it is</div><!--end:1623424219238--><><!--begin:1623424239163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424239_co>:&nbsp;</b></span>Sure thing did you have another question?</div><!--end:1623424239163--><><!--begin:1623424374358--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424374_co>:&nbsp;</b></span>Remember after you have had a chance to review the schedule, in order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add you to the dress-out waitlist list. If the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1623424374358--><><!--begin:1623431691804--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424488_cv>:&nbsp;</b></span>Ah ok. So I want the session next friday the 18th then. Who and what number can I call to ask if they can squeeze me in?</div><!--end:1623431691804--><><!--begin:1623424601783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424601_co>:&nbsp;</b></span>You can either email me on Monday or call our office at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1.  Our customer service team usually answers most incoming calls and can assist you.  It may even be me that takes your call :)  </div><!--end:1623424601783--><><!--begin:1623431918689--><div class=\'cv\'><span class=\'notranslate\'><b>Clem<timestamp_1623424715_cv>:&nbsp;</b></span>Hopefully! Okay so Ill call you on Monday then! Thanks for the help!</div><!--end:1623431918689--><><!--begin:1623424750717--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623424750_co>:&nbsp;</b></span>My pleasure! Have a wonderful day!</div><!--end:1623424750717--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, \r\n Do you offer online OSHA 30hour construction certification?\r\nThanks,\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Clem!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nClem:&nbsp;Doing well so far\r\nTiffany:&nbsp;At this time we do not offer the 30 hour Construction Course online.  Please give me one moment to verify whether or not we offer it as an onsite class.  \r\nTiffany:&nbsp;I apologize for the delay but it looks like we are not offering it at this time as an onsite class either.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else I can do to serve you better? \r\nClem:&nbsp;Thanks! Is this Tiffany Capone? If so while I got you on hand, do you mind helping me finishing up the hazwoper in-person training?\r\nTiffany:&nbsp;Yes it is\r\nTiffany:&nbsp;Sure thing did you have another question?\r\nTiffany:&nbsp;Remember after you have had a chance to review the schedule, in order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add you to the dress-out waitlist list. If the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nClem:&nbsp;Ah ok. So I want the session next friday the 18th then. Who and what number can I call to ask if they can squeeze me in?\r\nTiffany:&nbsp;You can either email me on Monday or call our office at tel:8007112706 ext 1.  Our customer service team usually answers most incoming calls and can assist you.  It may even be me that takes your call :)  \r\nClem:&nbsp;Hopefully! Okay so Ill call you on Monday then! Thanks for the help!\r\nTiffany:&nbsp;My pleasure! Have a wonderful day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2483192697t', 1623680746, 1623680896, 2, 23, 0, 8, 0, 0, 0, 0, 2882, 0, 0, 0, 0, 'Olivia Covert', 'Olivia.covert@aptim.com', '172.58.143.131', '2dc4bbb9a78a449b1affeddf3dc8ed62', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Aptim-cus-', 'I need a copy of my certificate sent to orcovert@gmail.com', '<div class=\'ca\'><div class=\'info_box\'><i>I need a copy of my certificate sent to orcovert@gmail.com</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623680750713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680749_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Olivia Covert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623680750713--><><!--begin:1623680766846--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680768_cv>:&nbsp;</b></span>Good thank you. I can&#39;t remember my password to my account to download my certificate</div><!--end:1623680766846--><><!--begin:1623680770878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680769_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1623680770878--><><!--begin:1623680787992--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680789_cv>:&nbsp;</b></span>I wanted to see if you could just email me the certificate</div><!--end:1623680787992--><><!--begin:1623680850255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623680849_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1623680850255--><><!--begin:1623680891507--><div class=\'cv\'><span class=\'notranslate\'><b>Olivia Covert<timestamp_1623680892_cv>:&nbsp;</b></span>Thank you</div><!--end:1623680891507--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need a copy of my certificate sent to orcovert@gmail.com\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Olivia Covert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nOlivia Covert:&nbsp;Good thank you. I can&#39;t remember my password to my account to download my certificate\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nOlivia Covert:&nbsp;I wanted to see if you could just email me the certificate\r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nOlivia Covert:&nbsp;Thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248319780j3', 1623681253, 1623681701, 2, 23, 0, 3, 0, 0, 0, 0, 3282, 0, 0, 0, 0, 'Joshua Holloman', 'joshua.holloman.2@us.af.mil', '132.13.149.96', '6c47132f833fedb539b6f302c1bc0121', 'Select Area of Inquiry:-_-Other-cus-Company-_-Kansas Adjutant General-cus-', 'I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.', '<div class=\'ca\'><div class=\'info_box\'><i>I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623681257738--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681257_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joshua Holloman</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623681257738--><><!--begin:1623681271111--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681272_cv>:&nbsp;</b></span>I&#39;m well, thanks.  How are you?</div><!--end:1623681271111--><><!--begin:1623681305893--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681305_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623681305893--><><!--begin:1623681316799--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681317_cv>:&nbsp;</b></span>Good.  </div><!--end:1623681316799--><><!--begin:1623681331363--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681332_cv>:&nbsp;</b></span>How do I get a PO to your people so we can pay for this class?</div><!--end:1623681331363--><><!--begin:1623681353351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681353_co>:&nbsp;</b></span>You should have received a couple email automatically from compliance solutions after submitting your order.  If you could simply reply to one of those emails and attach a hard copy of the PO that would be wonderful.  We do need the hard copy on file to submit the invoice.  </div><!--end:1623681353351--><><!--begin:1623681407466--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681408_cv>:&nbsp;</b></span>Ah, OK.  I&#39;ll do that now.  Thank you</div><!--end:1623681407466--><><!--begin:1623681535516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681535_co>:&nbsp;</b></span>Thank you so much!  We will email a copy of the invoice tomorrow after processing today&#39;s registrations.  </div><!--end:1623681535516--><><!--begin:1623681585668--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681585_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623681585668--><><!--begin:1623681669813--><div class=\'cv\'><span class=\'notranslate\'><b>Joshua Holloman<timestamp_1623681670_cv>:&nbsp;</b></span>No ma&#39;am.  I appreciate your help.</div><!--end:1623681669813--><><!--begin:1623681699205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623681699_co>:&nbsp;</b></span>My pleasure! My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623681699205--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I made an order for the DOT Hazmat Online training course and am attempting to pay with a PO, but I don\'t see anyplace to put the PO number in.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joshua Holloman!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoshua Holloman:&nbsp;I&#39;m well, thanks.  How are you?\r\nTiffany:&nbsp;I am good thank you!\r\nJoshua Holloman:&nbsp;Good.  \r\nJoshua Holloman:&nbsp;How do I get a PO to your people so we can pay for this class?\r\nTiffany:&nbsp;You should have received a couple email automatically from compliance solutions after submitting your order.  If you could simply reply to one of those emails and attach a hard copy of the PO that would be wonderful.  We do need the hard copy on file to submit the invoice.  \r\nJoshua Holloman:&nbsp;Ah, OK.  I&#39;ll do that now.  Thank you\r\nTiffany:&nbsp;Thank you so much!  We will email a copy of the invoice tomorrow after processing today&#39;s registrations.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJoshua Holloman:&nbsp;No ma&#39;am.  I appreciate your help.\r\nTiffany:&nbsp;My pleasure! My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2483243628n', 1623685839, 1623686371, 1, 23, 0, 6, 0, 0, 0, 0, 5135, 0, 0, 0, 0, 'Fabian Mena', 'fabian.mena@safety-kleen.com', '155.203.3.82', '121765869b7baf7b2f580f75ab588bed', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Safety Kleen a Clean Harbors Company-cus-Online Course-_-24 hrs HAZWOPER-cus-', 'How can I print out my certificate after completion of training?', '<div class=\'ca\'><div class=\'info_box\'><i>How can I print out my certificate after completion of training?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623685844051--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685843_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Fabian Mena</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623685844051--><><!--begin:1623685855500--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623685855_cv>:&nbsp;</b></span>Doing good and You?</div><!--end:1623685855500--><><!--begin:1623685867608--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685867_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. </div><!--end:1623685867608--><><!--begin:1623685876125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685876_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623685876125--><><!--begin:1623685911722--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623685911_cv>:&nbsp;</b></span>so I cannot print it out from my side?</div><!--end:1623685911722--><><!--begin:1623685953110--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685953_co>:&nbsp;</b></span>That is correct.  </div><!--end:1623685953110--><><!--begin:1623685992161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623685992_co>:&nbsp;</b></span>I do see you are registered under the separate Clean Harbors portal.  </div><!--end:1623685992161--><><!--begin:1623686042429--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686042_cv>:&nbsp;</b></span>Can you check from your side if everything was completed accordingly?</div><!--end:1623686042429--><><!--begin:1623686092561--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686092_cv>:&nbsp;</b></span>I did not receive any emails from LMS nor Compliance Solutions regarding the completion of training. </div><!--end:1623686092561--><><!--begin:1623686121856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686125_co>:&nbsp;</b></span>I do see you completed and passed the course on 06/09/2021.     </div><!--end:1623686121856--><><!--begin:1623686158383--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686158_cv>:&nbsp;</b></span>Awesome. How long does it take to receive the certificate?</div><!--end:1623686158383--><><!--begin:1623686205392--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686205_co>:&nbsp;</b></span>Since you were registered through the Clean Harbors portal, we do not issue those certificates from Compliance Solutions. You will need to reach out to the person who registered you for this course as they should know who to contact regarding a certificate.  </div><!--end:1623686205392--><><!--begin:1623686245700--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686245_cv>:&nbsp;</b></span>Sure. If possible can you please send me a screenshot of what you see from your screen so I can forward it to my supervisor?   </div><!--end:1623686245700--><><!--begin:1623686277058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686277_co>:&nbsp;</b></span>Yes I can do that.  I will email that over to you now. Is there anything else I can assist you with today?</div><!--end:1623686277058--><><!--begin:1623686285126--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686285_cv>:&nbsp;</b></span><a href=\'mailto:fabian.mena@safety-kleen.com\' target=\'_blank\' rel=\'noopener noreferrer\'>fabian.mena@safety-kleen.com</a></div><!--end:1623686285126--><><!--begin:1623686301694--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686301_cv>:&nbsp;</b></span>That was all. Thanks for your kind support.</div><!--end:1623686301694--><><!--begin:1623686334030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686333_co>:&nbsp;</b></span>My pleasure! </div><!--end:1623686334030--><><!--begin:1623686337997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623686337_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623686337997--><><!--begin:1623686357397--><div class=\'cv\'><span class=\'notranslate\'><b>Fabian Mena<timestamp_1623686357_cv>:&nbsp;</b></span>You as well!</div><!--end:1623686357397--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How can I print out my certificate after completion of training?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Fabian Mena!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFabian Mena:&nbsp;Doing good and You?\r\nTiffany:&nbsp;All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. \r\nTiffany:&nbsp;I am good thank you!\r\nFabian Mena:&nbsp;so I cannot print it out from my side?\r\nTiffany:&nbsp;That is correct.  \r\nTiffany:&nbsp;I do see you are registered under the separate Clean Harbors portal.  \r\nFabian Mena:&nbsp;Can you check from your side if everything was completed accordingly?\r\nFabian Mena:&nbsp;I did not receive any emails from LMS nor Compliance Solutions regarding the completion of training. \r\nTiffany:&nbsp;I do see you completed and passed the course on 06/09/2021.     \r\nFabian Mena:&nbsp;Awesome. How long does it take to receive the certificate?\r\nTiffany:&nbsp;Since you were registered through the Clean Harbors portal, we do not issue those certificates from Compliance Solutions. You will need to reach out to the person who registered you for this course as they should know who to contact regarding a certificate.  \r\nFabian Mena:&nbsp;Sure. If possible can you please send me a screenshot of what you see from your screen so I can forward it to my supervisor?   \r\nTiffany:&nbsp;Yes I can do that.  I will email that over to you now. Is there anything else I can assist you with today?\r\nFabian Mena:&nbsp;mailto:fabian.mena@safety-kleen.com\r\nFabian Mena:&nbsp;That was all. Thanks for your kind support.\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nFabian Mena:&nbsp;You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248327613dn', 1623689086, 1623689454, 2, 23, 0, 6, 0, 0, 0, 0, 3146, 0, 0, 0, 0, 'Cynthia Chu', 'cchu@chacompanies.com', '74.76.45.130', '689a563fb9f19903c79c57c1d9058c27', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-CHA Consulting, Inc.-cus-', 'Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?', '<div class=\'ca\'><div class=\'info_box\'><i>Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623689088413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689088_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cynthia Chu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623689088413--><><!--begin:1623689096511--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689101_cv>:&nbsp;</b></span>Good, how are you?</div><!--end:1623689096511--><><!--begin:1623689115344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689115_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623689115344--><><!--begin:1623689152120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689152_co>:&nbsp;</b></span>I will get Cynthia rescheduled as requested.  We will be reaching out tomorrow regarding if this Fridays class is confirmed or cancelled.  </div><!--end:1623689152120--><><!--begin:1623689181057--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689185_cv>:&nbsp;</b></span>Hopefully the class takes place.  She needs to complete this course for client requirements.  We won&#39;t be able to keep putting it off each month.</div><!--end:1623689181057--><><!--begin:1623689316968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689316_co>:&nbsp;</b></span>I understand.  We did issue the certificate to show proof of her 40-Hour online portion completion.  Some clients do accept this certificate to start work prior to receiving the hands-on since they provide their own hands-on training per site.  </div><!--end:1623689316968--><><!--begin:1623689358126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689358_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623689358126--><><!--begin:1623689414741--><div class=\'cv\'><span class=\'notranslate\'><b>Cynthia Chu<timestamp_1623689419_cv>:&nbsp;</b></span>Yes she has the conditional certificate, but will need the full completion certificate ASAP.  That is it for now, thank you</div><!--end:1623689414741--><><!--begin:1623689445461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623689445_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623689445461--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cynthia completed the online portion of 40 hour Hazwoper training.  She still needs to compete the in person 8 hour.  She tried to attend in Nyack, NY on 521 but there were not enough attendees.  Can you please sing her up for the 6/18 course in Nyack?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Cynthia Chu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCynthia Chu:&nbsp;Good, how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;I will get Cynthia rescheduled as requested.  We will be reaching out tomorrow regarding if this Fridays class is confirmed or cancelled.  \r\nCynthia Chu:&nbsp;Hopefully the class takes place.  She needs to complete this course for client requirements.  We won&#39;t be able to keep putting it off each month.\r\nTiffany:&nbsp;I understand.  We did issue the certificate to show proof of her 40-Hour online portion completion.  Some clients do accept this certificate to start work prior to receiving the hands-on since they provide their own hands-on training per site.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nCynthia Chu:&nbsp;Yes she has the conditional certificate, but will need the full completion certificate ASAP.  That is it for now, thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24833182357', 1623693301, 1623694306, 2, 23, 0, 10, 0, 0, 0, 0, 2613, 0, 0, 0, 0, 'Caleigh Casey', 'ccasey@trcsolutions.com', '165.225.220.242', 'de875dbd7cc89b2796a6a01a262e7472', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-TRC-cus-', 'It says that there is an assessment after the radiation safety course, where do I find it?', '<div class=\'ca\'><div class=\'info_box\'><i>It says that there is an assessment after the radiation safety course, where do I find it?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623693305336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693305_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Caleigh Casey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623693305336--><><!--begin:1623693316536--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693318_cv>:&nbsp;</b></span>goof</div><!--end:1623693316536--><><!--begin:1623693320022--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693320_cv>:&nbsp;</b></span>good</div><!--end:1623693320022--><><!--begin:1623693327974--><div class=\'cv\'><span class=\'notranslate\'><b>Caleigh Casey<timestamp_1623693328_cv>:&nbsp;</b></span>It says that there is an assessment after the radiation safety course, where do I find it?<br></div><!--end:1623693327974--><><!--begin:1623693418381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693418_co>:&nbsp;</b></span>Starting from the home page you select the course name</div><!--end:1623693418381--><><!--begin:1623693440375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693440_co>:&nbsp;</b></span>Then you should see a link to launch the course lesson and below that a link to launch the course assessment</div><!--end:1623693440375--><><!--begin:1623693464499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623693464_co>:&nbsp;</b></span>Please let me know if you see what I have explained</div><!--end:1623693464499--><><!--begin:1623694027918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623694027_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623694027918--><><!--begin:1623694305791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623694305_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623694305791--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'It says that there is an assessment after the radiation safety course, where do I find it?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Caleigh Casey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCaleigh Casey:&nbsp;goof\r\nCaleigh Casey:&nbsp;good\r\nCaleigh Casey:&nbsp;It says that there is an assessment after the radiation safety course, where do I find it?\r\nTiffany:&nbsp;Starting from the home page you select the course name\r\nTiffany:&nbsp;Then you should see a link to launch the course lesson and below that a link to launch the course assessment\r\nTiffany:&nbsp;Please let me know if you see what I have explained\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248340620mt', 1623702095, 1623702417, 2, 23, 0, 6, 0, 0, 0, 0, 2564, 0, 0, 0, 0, 'Henry Bzdak', 'henry.bzdak@ingeteam.com', '4.34.66.250', 'af2c88ff0741fe26488892ec9ed750b4', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Ingeteam-cus-', 'Want to set up CSR as a supplier to Ingeteam.', '<div class=\'ca\'><div class=\'info_box\'><i>Want to set up CSR as a supplier to Ingeteam.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623702100266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702100_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Henry Bzdak</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623702100266--><><!--begin:1623702162704--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702162_cv>:&nbsp;</b></span>Great.  Need a person from CSR to contact me so we can set CSR up in our system to allow us to issue PO&#39;s and ACH payments directly to their bank. </div><!--end:1623702162704--><><!--begin:1623702211686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702211_co>:&nbsp;</b></span>Do you need any specific information? </div><!--end:1623702211686--><><!--begin:1623702276437--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702276_cv>:&nbsp;</b></span>Have a customer service person e-mail me at <a href=\'mailto:henry.bzdak@ingeteam.com\' target=\'_blank\' rel=\'noopener noreferrer\'>henry.bzdak@ingeteam.com</a> and we&#39;ll go thru the process. This can&#39;t be done thru chat.</div><!--end:1623702276437--><><!--begin:1623702309136--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702309_co>:&nbsp;</b></span>You will receive an email shortly.  </div><!--end:1623702309136--><><!--begin:1623702314429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702315_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623702314429--><><!--begin:1623702339916--><div class=\'cv\'><span class=\'notranslate\'><b>Henry Bzdak<timestamp_1623702339_cv>:&nbsp;</b></span>All good at this time.</div><!--end:1623702339916--><><!--begin:1623702348241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623702348_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623702348241--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Want to set up CSR as a supplier to Ingeteam.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Henry Bzdak!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nHenry Bzdak:&nbsp;Great.  Need a person from CSR to contact me so we can set CSR up in our system to allow us to issue PO&#39;s and ACH payments directly to their bank. \r\nTiffany:&nbsp;Do you need any specific information? \r\nHenry Bzdak:&nbsp;Have a customer service person e-mail me at mailto:henry.bzdak@ingeteam.com and we&#39;ll go thru the process. This can&#39;t be done thru chat.\r\nTiffany:&nbsp;You will receive an email shortly.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nHenry Bzdak:&nbsp;All good at this time.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248412021pn', 1623773509, 1623774323, 2, 23, 0, 5, 0, 0, 0, 0, 4622, 0, 0, 0, 0, 'Pam Shively', 'pss2154@columbia.edu', '156.111.111.69', '208ef21503c606325ef7ec921c6983f4', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Columbia University EH&S-cus-', 'Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively', '<div class=\'ca\'><div class=\'info_box\'><i>Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623773512496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773512_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Pam Shively</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623773512496--><><!--begin:1623773530156--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623773530_cv>:&nbsp;</b></span>I am fine. How are you?</div><!--end:1623773530156--><><!--begin:1623773600671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773600_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623773600671--><><!--begin:1623773618254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773618_co>:&nbsp;</b></span>Please give me one moment to loo up the student</div><!--end:1623773618254--><><!--begin:1623773647482--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623773647_cv>:&nbsp;</b></span>Thank you!</div><!--end:1623773647482--><><!--begin:1623773795352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773795_co>:&nbsp;</b></span>It looks like we did send the certificate via US Mail on 05/24/2021.  There was a delay with mailing it out due to our certificate printer being down for service.  It was sent to the following information: Columbia University-Environmental Health & Safety Attention Daniella Armetta 630 West 168th Street	1st Floor Mailroom Box #8 New York NY </div><!--end:1623773795352--><><!--begin:1623773979236--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623773979_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623773979236--><><!--begin:1623774049417--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774049_cv>:&nbsp;</b></span>I just spoke with Daniela and we did not receive the certificate. Is it possible to get another copy mailed?</div><!--end:1623774049417--><><!--begin:1623774134417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623774134_co>:&nbsp;</b></span>I can issue a PDF copy at no fee due to our delay with mailing it but if another copy is requested to be reissued via US Mail I would have to have you complete a certificate request and pay a $10 fee.  </div><!--end:1623774134417--><><!--begin:1623774232382--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774232_cv>:&nbsp;</b></span>Please send me a pdf of the certificate at <a href=\'mailto:pss2154@cumc.columbia.edu\' target=\'_blank\' rel=\'noopener noreferrer\'>pss2154@cumc.columbia.edu</a>.</div><!--end:1623774232382--><><!--begin:1623774251339--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774251_cv>:&nbsp;</b></span>Thank you for all your help!</div><!--end:1623774251339--><><!--begin:1623774299632--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623774299_co>:&nbsp;</b></span>I will be sending it over shortly.  Is there anything else I can assist you with?</div><!--end:1623774299632--><><!--begin:1623774319437--><div class=\'cv\'><span class=\'notranslate\'><b>Pam Shively<timestamp_1623774319_cv>:&nbsp;</b></span>No, you are wonderful. Thank you again!</div><!--end:1623774319437--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Samira Joussef Pina completed HAZWOPER 24 online on April 20, 2021 and we have not yet received her certificate.\r\n\r\n04/20/2021 18:45:52\r\nSamira,\r\nCongratulations, you passed \"24 Hour HAZWOPER\".\r\nA certificate of completion and wallet card will be sent via U.S. mail. Please allow 7 to 10 business days to receive your certificate. If your company has paid for your training, please check with your H&S department after 7 to 10 business days to ensure your certification has arrived and is on file.\r\nNote: We cannot release certificates of completion until full payment of tuition has been received. If your course is paid in full, we can expedite a copy of your certificate of completion within 24-hours via fax or email for a fee of $10. To arrange for an expedited certificate, please contact customer service at 1-800-711-2706, Ext. 1.\r\nThank you for your business. We look forward to serving you again in the future.\r\nThe Compliance Solutions Team\r\n________________________________________\r\n\r\nPlease advise on the status of the certificate.\r\n\r\nThank you.\r\n\r\nPam Shively\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Pam Shively!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPam Shively:&nbsp;I am fine. How are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;Please give me one moment to loo up the student\r\nPam Shively:&nbsp;Thank you!\r\nTiffany:&nbsp;It looks like we did send the certificate via US Mail on 05/24/2021.  There was a delay with mailing it out due to our certificate printer being down for service.  It was sent to the following information: Columbia University-Environmental Health & Safety Attention Daniella Armetta 630 West 168th Street	1st Floor Mailroom Box #8 New York NY \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nPam Shively:&nbsp;I just spoke with Daniela and we did not receive the certificate. Is it possible to get another copy mailed?\r\nTiffany:&nbsp;I can issue a PDF copy at no fee due to our delay with mailing it but if another copy is requested to be reissued via US Mail I would have to have you complete a certificate request and pay a $10 fee.  \r\nPam Shively:&nbsp;Please send me a pdf of the certificate at mailto:pss2154@cumc.columbia.edu.\r\nPam Shively:&nbsp;Thank you for all your help!\r\nTiffany:&nbsp;I will be sending it over shortly.  Is there anything else I can assist you with?\r\nPam Shively:&nbsp;No, you are wonderful. Thank you again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248495453k9', 1623856943, 1623857807, 2, 23, 0, 5, 0, 0, 5, 0, 3302, 155, 0, 0, 0, 'Manfred Cortez', 'manfredcortez@yahoo.com', '172.56.39.31', '5b1e4b770538d7da132ce93daffc4d73', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Clean Harbors-cus-', 'I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? ', '<div class=\'ca\'><div class=\'info_box\'><i>I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623856946009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623856945_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Manfred Cortez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623856946009--><><!--begin:1623856973933--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623856975_cv>:&nbsp;</b></span>Hi Tiffany. Im good. I hope you are doing good as well</div><!--end:1623856973933--><><!--begin:1623857015844--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857015_co>:&nbsp;</b></span>I am good as well thank you.  One moment please while I look into your account.  </div><!--end:1623857015844--><><!--begin:1623857026428--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857028_cv>:&nbsp;</b></span>Ok</div><!--end:1623857026428--><><!--begin:1623857455413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857455_co>:&nbsp;</b></span>I see you did chat with Aaron briefly and then he gave you a phone call. I see your certificate was sent out via US Mail on 10/13/2020 to the address the registration came in with, 42 Longwater Drive Norwell MA 02061 attention Tim Watson.  </div><!--end:1623857455413--><><!--begin:1623857520732--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857522_cv>:&nbsp;</b></span>Can I still receive the one Aaron was going to send me through email? </div><!--end:1623857520732--><><!--begin:1623857706242--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857706_co>:&nbsp;</b></span>Normally there is a $10 fee to reissue the certificate whether via PDF or US Mail.  But after speaking with Aaron he is going to get you the PDF at no fee this one time so you should receive it via email from him shortly.  </div><!--end:1623857706242--><><!--begin:1623857711208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857711_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623857711208--><><!--begin:1623857767451--><div class=\'cv\'><span class=\'notranslate\'><b>Manfred Cortez<timestamp_1623857769_cv>:&nbsp;</b></span>Great! Thank you so much for your help. This will be all for now. You guys are great</div><!--end:1623857767451--><><!--begin:1623857797938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623857797_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623857797938--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I chatted with a previous person on here regarding my certificate. He said he was going to send it through email but never got the email. Can someone follow up on this please? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Manfred Cortez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nManfred Cortez:&nbsp;Hi Tiffany. Im good. I hope you are doing good as well\r\nTiffany:&nbsp;I am good as well thank you.  One moment please while I look into your account.  \r\nManfred Cortez:&nbsp;Ok\r\nTiffany:&nbsp;I see you did chat with Aaron briefly and then he gave you a phone call. I see your certificate was sent out via US Mail on 10/13/2020 to the address the registration came in with, 42 Longwater Drive Norwell MA 02061 attention Tim Watson.  \r\nManfred Cortez:&nbsp;Can I still receive the one Aaron was going to send me through email? \r\nTiffany:&nbsp;Normally there is a $10 fee to reissue the certificate whether via PDF or US Mail.  But after speaking with Aaron he is going to get you the PDF at no fee this one time so you should receive it via email from him shortly.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nManfred Cortez:&nbsp;Great! Thank you so much for your help. This will be all for now. You guys are great\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2485080492w', 1623869523, 1623870040, 1, 23, 0, 3, 0, 0, 0, 0, 5295, 0, 0, 0, 0, 'lucien friedenfels', 'lfriedenfels@parametrix.com', '65.113.135.194', '507106504f1a7209b327abd98829fb73', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Parametrix-cus-Online Course-_-40hr hazwoper-cus-', 'My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year', '<div class=\'ca\'><div class=\'info_box\'><i>My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623869527909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869527_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>lucien friedenfels</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623869527909--><><!--begin:1623869538423--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869538_cv>:&nbsp;</b></span>im doing well. how are you?</div><!--end:1623869538423--><><!--begin:1623869574046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869573_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623869574046--><><!--begin:1623869607847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869607_co>:&nbsp;</b></span>You will need to call or email our office the Monday the week of the class you are interested in attending to register.  </div><!--end:1623869607847--><><!--begin:1623869631720--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869631_cv>:&nbsp;</b></span>well how do i get logged in to see the available classes?</div><!--end:1623869631720--><><!--begin:1623869648020--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869648_cv>:&nbsp;</b></span>my email address isnt working. the website said theres no account related to the email</div><!--end:1623869648020--><><!--begin:1623869650329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869650_co>:&nbsp;</b></span>I can send you an email with a link to the schedule and information on how to proceed to register for the class you are interested in.  </div><!--end:1623869650329--><><!--begin:1623869687924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869687_co>:&nbsp;</b></span>Is the website you are trying to log in at: <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1623869687924--><><!--begin:1623869811558--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869811_cv>:&nbsp;</b></span>i thought it was </div><!--end:1623869811558--><><!--begin:1623869818597--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869818_cv>:&nbsp;</b></span>but now its working with your link</div><!--end:1623869818597--><><!--begin:1623869834525--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869834_cv>:&nbsp;</b></span>haha oopsie</div><!--end:1623869834525--><><!--begin:1623869851684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869851_co>:&nbsp;</b></span>No worries.  I did send you an email as well with a link to the schedule. </div><!--end:1623869851684--><><!--begin:1623869930911--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869931_cv>:&nbsp;</b></span>sweet. thank you. since the class is already paid for, is it free to register for the hands on portion?</div><!--end:1623869930911--><><!--begin:1623869968071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869968_co>:&nbsp;</b></span>The 8-Hour HAZWOPER schedule is only for reference, you not registered through the website as the hands-on class is included with the original course cost.  Please call our office or email me back to register at no cost.   </div><!--end:1623869968071--><><!--begin:1623869986514--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623869986_cv>:&nbsp;</b></span>okay sounds good. thank you!</div><!--end:1623869986514--><><!--begin:1623869991197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869991_co>:&nbsp;</b></span>Yes free to register</div><!--end:1623869991197--><><!--begin:1623869995276--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623869995_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623869995276--><><!--begin:1623870009256--><div class=\'cv\'><span class=\'notranslate\'><b>lucien friedenfels<timestamp_1623870009_cv>:&nbsp;</b></span>no, i appreciate your help!</div><!--end:1623870009256--><><!--begin:1623870031965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870031_co>:&nbsp;</b></span>My pleasure! </div><!--end:1623870031965--><><!--begin:1623870035582--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870035_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623870035582--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My log in credentials are not working. I was hoping to get registered for the classroom portion of the hazwoper training as I completed the online course earlier this year\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, lucien friedenfels!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nlucien friedenfels:&nbsp;im doing well. how are you?\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;You will need to call or email our office the Monday the week of the class you are interested in attending to register.  \r\nlucien friedenfels:&nbsp;well how do i get logged in to see the available classes?\r\nlucien friedenfels:&nbsp;my email address isnt working. the website said theres no account related to the email\r\nTiffany:&nbsp;I can send you an email with a link to the schedule and information on how to proceed to register for the class you are interested in.  \r\nTiffany:&nbsp;Is the website you are trying to log in at: https://csregsonline.com/\r\nlucien friedenfels:&nbsp;i thought it was \r\nlucien friedenfels:&nbsp;but now its working with your link\r\nlucien friedenfels:&nbsp;haha oopsie\r\nTiffany:&nbsp;No worries.  I did send you an email as well with a link to the schedule. \r\nlucien friedenfels:&nbsp;sweet. thank you. since the class is already paid for, is it free to register for the hands on portion?\r\nTiffany:&nbsp;The 8-Hour HAZWOPER schedule is only for reference, you not registered through the website as the hands-on class is included with the original course cost.  Please call our office or email me back to register at no cost.   \r\nlucien friedenfels:&nbsp;okay sounds good. thank you!\r\nTiffany:&nbsp;Yes free to register\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nlucien friedenfels:&nbsp;no, i appreciate your help!\r\nTiffany:&nbsp;My pleasure! \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248508873kd', 1623870347, 1623870646, 2, 23, 0, 4, 0, 0, 0, 0, 2947, 0, 0, 0, 0, 'Joedeelee Rigdon', 'Joedeelee.rigdon@apexcos.com', '12.235.187.181', '0b87ab14c978f62f70187f1b3891d2c8', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies -cus-', 'Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623870350854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870350_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joedeelee Rigdon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623870350854--><><!--begin:1623870372488--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870373_cv>:&nbsp;</b></span>Good how are you</div><!--end:1623870372488--><><!--begin:1623870385225--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870385_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1623870385225--><><!--begin:1623870484333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870484_co>:&nbsp;</b></span>In order to register for the hands-on class please call or email our office the Monday before the class you are interested in so 06/21/2021 in this case.  We will add you to the dress-out wait list and if the class confirms we will send a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br>If the class cancels, we will also be reaching out on Tuesday to notify you of the change in status. </div><!--end:1623870484333--><><!--begin:1623870547426--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870548_cv>:&nbsp;</b></span>Awesome, thank you. I have not been able to find the phone number for that. Could you direct me to where to find it?</div><!--end:1623870547426--><><!--begin:1623870574253--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870574_co>:&nbsp;</b></span><a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 1</div><!--end:1623870574253--><><!--begin:1623870594443--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870595_cv>:&nbsp;</b></span>Thank you so much</div><!--end:1623870594443--><><!--begin:1623870610933--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870610_co>:&nbsp;</b></span>My pleasure! Is there anything else I can assist you with?</div><!--end:1623870610933--><><!--begin:1623870622129--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1623870623_cv>:&nbsp;</b></span>No thank you, have a nice day</div><!--end:1623870622129--><><!--begin:1623870642564--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623870642_co>:&nbsp;</b></span>Have a wonderful day yourself! :) </div><!--end:1623870642564--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I have completed my online training portion of my 40 hour hazwoper training and need to sign up for an 8 hour dress out. Ideally I\'d like to sign up for the one in Tampa on the 25th \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Joedeelee Rigdon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoedeelee Rigdon:&nbsp;Good how are you\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;In order to register for the hands-on class please call or email our office the Monday before the class you are interested in so 06/21/2021 in this case.  We will add you to the dress-out wait list and if the class confirms we will send a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of the change in status. \r\nJoedeelee Rigdon:&nbsp;Awesome, thank you. I have not been able to find the phone number for that. Could you direct me to where to find it?\r\nTiffany:&nbsp;tel:8007112706 ext 1\r\nJoedeelee Rigdon:&nbsp;Thank you so much\r\nTiffany:&nbsp;My pleasure! Is there anything else I can assist you with?\r\nJoedeelee Rigdon:&nbsp;No thank you, have a nice day\r\nTiffany:&nbsp;Have a wonderful day yourself! :) \r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2485950667t', 1623956540, 1623958449, 2, 23, 0, 4, 0, 0, 0, 0, 9157, 0, 0, 0, 0, 'Yashvi Patel', 'yjspatel@gmail.com', '107.144.112.10', 'b3d9be68ce519384f1d2d3ccbbe5913c', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SCS Engineers-cus-', 'Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1623956544299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956544_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Yashvi Patel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1623956544299--><><!--begin:1623956579188--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956579_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1623956579188--><><!--begin:1623956614186--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956614_cv>:&nbsp;</b></span>Hi Tiffany, sure let me know if you require details</div><!--end:1623956614186--><><!--begin:1623956703679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956703_co>:&nbsp;</b></span>Okay I see you are registered for the 40 Hour HAZWOPER full seminar course starting on 06/22/2021 going through 06/25/2021.</div><!--end:1623956703679--><><!--begin:1623956721500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956721_co>:&nbsp;</b></span>The seminar policy is on the website at: <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1623956721500--><><!--begin:1623956738166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956738_co>:&nbsp;</b></span>SEMINAR RESCHEDULE AND SUBSTITUTION POLICY<br>UNLESS you notify us AT LEAST 15-Days in advance of the class start date, there is a fee to reschedule to a new class.<br>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.<br>*Note: Substituting a student within 48-hours of the class start date will incur a fee of $10.00 plus postage & handling to re-issue a Certification and Wallet Card in the new student name.<br><br>All requests to reschedule or substitute a student must include: Student name, company name, and class you are registered for. When substituting, please provide the name and email address of the NEW student who will be attending in your place. Reschedule fees must be paid at the time you reschedule.<br>RESCHEDULE FEES:<br>Reschedule fees are calculated from the date/time we RECEIVE your request. Need to Reschedule? Click here<br>15 days or MORE  prior to the class start date: NO FEE <br>Between fourteen (14) and seven (7 days) of class start: 25% of the standard course tuition.<br>Between six (6) and two (2) days (48 Hours) of class start: 50% of the standard course tuition.<br>Within 48-hours of the class start (including &quot;no-shows,&quot; late arrivals, leaving class early, or not finishing a class): 100% of the standard course tuition.<br>REFUNDS: <br>If you mistakenly register for the wrong class, you must contact us within 24-hours of placing your order to qualify for a full refund.<br>NO OTHER REQUESTS FOR REFUND WILL BE HONORED.<br>Reschedule fees must be paid at the time you reschedule. We cannot process reschedule requests without payment. <br>The remaining tuition (if applicable) can only be applied to future training classes- no refunds.<br>Certificates of Completion cannot be released until payment, in full, is received in our office in Denver.<br>Overdue invoices are charged a late fee of 1.5% fee per month on the outstanding balance.<br>Compliance Solutions does not charge state, local, or regional sales or use tax on training products. Please be advised the end-user is responsible for remittance and payment of any sales or use taxes imposed by your state or local jurisdiction.</div><!--end:1623956738166--><><!--begin:1623956810024--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956810_cv>:&nbsp;</b></span>Okay</div><!--end:1623956810024--><><!--begin:1623956824030--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956824_co>:&nbsp;</b></span>Since we are 5 days prior to the class start date there is a 50% reschedule fee at this point. </div><!--end:1623956824030--><><!--begin:1623956834967--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956835_cv>:&nbsp;</b></span>So does that mean that if I reschedule it today, I will not be charged any fee?</div><!--end:1623956834967--><><!--begin:1623956869387--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956869_cv>:&nbsp;</b></span>You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.</div><!--end:1623956869387--><><!--begin:1623956874048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956873_co>:&nbsp;</b></span>In order to reschedule without a fee we must receive the request 15 days or more in advance of the class start date.</div><!--end:1623956874048--><><!--begin:1623956897357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623956897_co>:&nbsp;</b></span>Do you have another person you would like to attend this class in your place?</div><!--end:1623956897357--><><!--begin:1623956939887--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623956940_cv>:&nbsp;</b></span>No, we are registered in a group but we have tighter deadlines we have to meet and need to reschedule all of us</div><!--end:1623956939887--><><!--begin:1623957047422--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957047_co>:&nbsp;</b></span>All 4 student registered for Tampa, FL next week from SCS need to reschedule?</div><!--end:1623957047422--><><!--begin:1623957095270--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957095_cv>:&nbsp;</b></span>Yes</div><!--end:1623957095270--><><!--begin:1623957232585--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957232_co>:&nbsp;</b></span>Standard policy states there is a 50% reschedule fee when we receive reschedule requests within 6 business days up to 2 business day of the class start date, per student.  I would have to speak with management regarding your request to see if there is anything we can do.</div><!--end:1623957232585--><><!--begin:1623957276599--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957276_cv>:&nbsp;</b></span>Okay. How soon will we be able to find out about that?</div><!--end:1623957276599--><><!--begin:1623957336773--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957336_co>:&nbsp;</b></span>If available, I will speak with them after we are finished chatting.  I wil send you an email once I have an update.  </div><!--end:1623957336773--><><!--begin:1623957353056--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957352_co>:&nbsp;</b></span>Do you know when you would like to reschedule to?</div><!--end:1623957353056--><><!--begin:1623957399359--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957399_cv>:&nbsp;</b></span>Okay no problem. I am only inquiring about the policy for now. We can probably do the next available class. </div><!--end:1623957399359--><><!--begin:1623957577791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957577_co>:&nbsp;</b></span>The next classes in Florida are Ft Lauderdale, FL 07/20 through 07/23 and then Orlando, FL 07/27/ through 07/30 after that the next Tampa , FL class is 08/03 through 08/06</div><!--end:1623957577791--><><!--begin:1623957736214--><div class=\'cv\'><span class=\'notranslate\'><b>Yashvi Patel<timestamp_1623957736_cv>:&nbsp;</b></span>We are interested only in Tampa</div><!--end:1623957736214--><><!--begin:1623957745714--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957745_co>:&nbsp;</b></span>okay</div><!--end:1623957745714--><><!--begin:1623957880134--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623957880_co>:&nbsp;</b></span>If my manager would like to give you a call regarding your request what is the best number to reach you at?</div><!--end:1623957880134--><><!--begin:1623958293536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623958293_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1623958293536--><><!--begin:1623958355501--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1623958355_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1623958355501--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I have an existing reservation for a class happening in Tampa next week. I would like to know the reschedule policy\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Yashvi Patel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;One moment please while I look you up\r\nYashvi Patel:&nbsp;Hi Tiffany, sure let me know if you require details\r\nTiffany:&nbsp;Okay I see you are registered for the 40 Hour HAZWOPER full seminar course starting on 06/22/2021 going through 06/25/2021.\r\nTiffany:&nbsp;The seminar policy is on the website at: https://csregs.com/pages/seminar-reschedule-registration-policy\r\nTiffany:&nbsp;SEMINAR RESCHEDULE AND SUBSTITUTION POLICYUNLESS you notify us AT LEAST 15-Days in advance of the class start date, there is a fee to reschedule to a new class.You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.*Note: Substituting a student within 48-hours of the class start date will incur a fee of $10.00 plus postage & handling to re-issue a Certification and Wallet Card in the new student name.All requests to reschedule or substitute a student must include: Student name, company name, and class you are registered for. When substituting, please provide the name and email address of the NEW student who will be attending in your place. Reschedule fees must be paid at the time you reschedule.RESCHEDULE FEES:Reschedule fees are calculated from the date/time we RECEIVE your request. Need to Reschedule? Click here15 days or MORE  prior to the class start date: NO FEE Between fourteen (14) and seven (7 days) of class start: 25% of the standard course tuition.Between six (6) and two (2) days (48 Hours) of class start: 50% of the standard course tuition.Within 48-hours of the class start (including &quot;no-shows,&quot; late arrivals, leaving class early, or not finishing a class): 100% of the standard course tuition.REFUNDS: If you mistakenly register for the wrong class, you must contact us within 24-hours of placing your order to qualify for a full refund.NO OTHER REQUESTS FOR REFUND WILL BE HONORED.Reschedule fees must be paid at the time you reschedule. We cannot process reschedule requests without payment. The remaining tuition (if applicable) can only be applied to future training classes- no refunds.Certificates of Completion cannot be released until payment, in full, is received in our office in Denver.Overdue invoices are charged a late fee of 1.5% fee per month on the outstanding balance.Compliance Solutions does not charge state, local, or regional sales or use tax on training products. Please be advised the end-user is responsible for remittance and payment of any sales or use taxes imposed by your state or local jurisdiction.\r\nYashvi Patel:&nbsp;Okay\r\nTiffany:&nbsp;Since we are 5 days prior to the class start date there is a 50% reschedule fee at this point. \r\nYashvi Patel:&nbsp;So does that mean that if I reschedule it today, I will not be charged any fee?\r\nYashvi Patel:&nbsp;You may substitute WITHOUT a fee* provided you contact us at least 48-hours BEFORE the class starts.\r\nTiffany:&nbsp;In order to reschedule without a fee we must receive the request 15 days or more in advance of the class start date.\r\nTiffany:&nbsp;Do you have another person you would like to attend this class in your place?\r\nYashvi Patel:&nbsp;No, we are registered in a group but we have tighter deadlines we have to meet and need to reschedule all of us\r\nTiffany:&nbsp;All 4 student registered for Tampa, FL next week from SCS need to reschedule?\r\nYashvi Patel:&nbsp;Yes\r\nTiffany:&nbsp;Standard policy states there is a 50% reschedule fee when we receive reschedule requests within 6 business days up to 2 business day of the class start date, per student.  I would have to speak with management regarding your request to see if there is anything we can do.\r\nYashvi Patel:&nbsp;Okay. How soon will we be able to find out about that?\r\nTiffany:&nbsp;If available, I will speak with them after we are finished chatting.  I wil send you an email once I have an update.  \r\nTiffany:&nbsp;Do you know when you would like to reschedule to?\r\nYashvi Patel:&nbsp;Okay no problem. I am only inquiring about the policy for now. We can probably do the next available class. \r\nTiffany:&nbsp;The next classes in Florida are Ft Lauderdale, FL 07/20 through 07/23 and then Orlando, FL 07/27/ through 07/30 after that the next Tampa , FL class is 08/03 through 08/06\r\nYashvi Patel:&nbsp;We are interested only in Tampa\r\nTiffany:&nbsp;okay\r\nTiffany:&nbsp;If my manager would like to give you a call regarding your request what is the best number to reach you at?\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248680181sr', 1624041658, 1624042231, 1, 23, 0, 9, 0, 0, 0, 0, 3516, 0, 0, 0, 0, 'Sean', 'sean.pohl@safety-kleen.com', '70.191.20.217', '972d655286f2e3b822542b455c37b44d', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Safety Kleen-cus-Online Course-_-24hr Hazwoper-cus-', 'Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.', '<div class=\'ca\'><div class=\'info_box\'><i>Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624041663387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041663_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sean</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624041663387--><><!--begin:1624041683174--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041683_cv>:&nbsp;</b></span>Hi, fine</div><!--end:1624041683174--><><!--begin:1624041707508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041707_co>:&nbsp;</b></span>One moment please while I look you up</div><!--end:1624041707508--><><!--begin:1624041896320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624041896_co>:&nbsp;</b></span>Okay I see you are currently logged in under Internet Explorer.  Please log out and back in using one of the recommended broswers as follows: Chrome, Firefox, Edge, Safari.</div><!--end:1624041896320--><><!--begin:1624041914071--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041914_cv>:&nbsp;</b></span>Ok done</div><!--end:1624041914071--><><!--begin:1624041962709--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624041962_cv>:&nbsp;</b></span>Ive tried on Chrome and Microsoft Edge, same problem</div><!--end:1624041962709--><><!--begin:1624042064190--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042064_co>:&nbsp;</b></span>I show you have allowed the training to time out a couple times which may cause technical errors.  Also it looks like you may have closed the browser page using the x in the upper right hand corner rather then logging out properly.  Please be sure to remain actively training while logged in or exit the module and log out using the log out link in the upper right hand corner of the page from now on to avoid errors like the one you are experiencing now.  </div><!--end:1624042064190--><><!--begin:1624042112286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042112_co>:&nbsp;</b></span>I have passed you through the current modules lesson so you should now be able to proceed forward into the modules quiz/assessment.  </div><!--end:1624042112286--><><!--begin:1624042191337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624042191_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624042191337--><><!--begin:1624042212073--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042212_cv>:&nbsp;</b></span>Ok thanks. The course has reset so I shouldn&#39;t have a problem now.</div><!--end:1624042212073--><><!--begin:1624042226048--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042226_cv>:&nbsp;</b></span>Nothing else</div><!--end:1624042226048--><><!--begin:1624042227903--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042227_cv>:&nbsp;</b></span>Thanks</div><!--end:1624042227903--><><!--begin:1624042229473--><div class=\'cv\'><span class=\'notranslate\'><b>Sean<timestamp_1624042229_cv>:&nbsp;</b></span>Bye</div><!--end:1624042229473--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course not working. Stuck on a blank page, won\'t let me continue. Ive reset multiple times, tried different web browsers.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Sean!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSean:&nbsp;Hi, fine\r\nTiffany:&nbsp;One moment please while I look you up\r\nTiffany:&nbsp;Okay I see you are currently logged in under Internet Explorer.  Please log out and back in using one of the recommended broswers as follows: Chrome, Firefox, Edge, Safari.\r\nSean:&nbsp;Ok done\r\nSean:&nbsp;Ive tried on Chrome and Microsoft Edge, same problem\r\nTiffany:&nbsp;I show you have allowed the training to time out a couple times which may cause technical errors.  Also it looks like you may have closed the browser page using the x in the upper right hand corner rather then logging out properly.  Please be sure to remain actively training while logged in or exit the module and log out using the log out link in the upper right hand corner of the page from now on to avoid errors like the one you are experiencing now.  \r\nTiffany:&nbsp;I have passed you through the current modules lesson so you should now be able to proceed forward into the modules quiz/assessment.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSean:&nbsp;Ok thanks. The course has reset so I shouldn&#39;t have a problem now.\r\nSean:&nbsp;Nothing else\r\nSean:&nbsp;Thanks\r\nSean:&nbsp;Bye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248923319yj', 1624284794, 1624285446, 2, 23, 0, 6, 0, 0, 5, 0, 3959, 156, 0, 0, 0, 'Garett Smith', 'garetts@my-lei.com', '71.89.143.82', '8e226b73e65aef83ef14629df1c048f1', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Lakeshore Environmental, Inc-cus-', 'My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.', '<div class=\'ca\'><div class=\'info_box\'><i>My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624284796268--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284796_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garett Smith</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624284796268--><><!--begin:1624284808946--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624284809_cv>:&nbsp;</b></span>Good, Thank you</div><!--end:1624284808946--><><!--begin:1624284822851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284822_co>:&nbsp;</b></span>Wonderful have you had a chance to look over the schedule?</div><!--end:1624284822851--><><!--begin:1624284861712--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624284861_cv>:&nbsp;</b></span>Yes I have and I have found another date/class that I would like to transfer to</div><!--end:1624284861712--><><!--begin:1624284989769--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624284989_co>:&nbsp;</b></span>Great news! Please give me the class date and location you are interested in and I will take care of the reschedule for you and send you out the updated class details today.  </div><!--end:1624284989769--><><!--begin:1624285046328--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285046_co>:&nbsp;</b></span>Please be advised once you are rescheduled the original class registration policy is once again active:  <a href=\'https://csregs.com/pages/seminar-reschedule-registration-policy\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/seminar-reschedule-registration-policy</a></div><!--end:1624285046328--><><!--begin:1624285115178--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285115_cv>:&nbsp;</b></span>Awesome! I would like to reschedule to the Detroit(Southfield), MI location for July 6-9 </div><!--end:1624285115178--><><!--begin:1624285238433--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285238_co>:&nbsp;</b></span>I will get that taken care of for you and you out the updated class details later today.  Is there anything else I can assist you with?</div><!--end:1624285238433--><><!--begin:1624285289460--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285289_cv>:&nbsp;</b></span>Thank you so much. Just to confirm, I am still going to be enrolled in the 40 hour HAZWOPER - Instructor led class correct?</div><!--end:1624285289460--><><!--begin:1624285314367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285314_co>:&nbsp;</b></span>Yes that is correct only change is the class location and dates</div><!--end:1624285314367--><><!--begin:1624285354926--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285355_cv>:&nbsp;</b></span>Sounds great. Thank you for the confirmation. I will be on the lookout for your email later today.</div><!--end:1624285354926--><><!--begin:1624285366665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285366_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285366665--><><!--begin:1624285428624--><div class=\'cv\'><span class=\'notranslate\'><b>Garett Smith<timestamp_1624285428_cv>:&nbsp;</b></span>Thank you for the info.|_</div><!--end:1624285428624--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My class in Lansing MI was cancelled and I would like to reschedule/transfer to another class.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Garett Smith!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarett Smith:&nbsp;Good, Thank you\r\nTiffany:&nbsp;Wonderful have you had a chance to look over the schedule?\r\nGarett Smith:&nbsp;Yes I have and I have found another date/class that I would like to transfer to\r\nTiffany:&nbsp;Great news! Please give me the class date and location you are interested in and I will take care of the reschedule for you and send you out the updated class details today.  \r\nTiffany:&nbsp;Please be advised once you are rescheduled the original class registration policy is once again active:  https://csregs.com/pages/seminar-reschedule-registration-policy\r\nGarett Smith:&nbsp;Awesome! I would like to reschedule to the Detroit(Southfield), MI location for July 6-9 \r\nTiffany:&nbsp;I will get that taken care of for you and you out the updated class details later today.  Is there anything else I can assist you with?\r\nGarett Smith:&nbsp;Thank you so much. Just to confirm, I am still going to be enrolled in the 40 hour HAZWOPER - Instructor led class correct?\r\nTiffany:&nbsp;Yes that is correct only change is the class location and dates\r\nGarett Smith:&nbsp;Sounds great. Thank you for the confirmation. I will be on the lookout for your email later today.\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nGarett Smith:&nbsp;Thank you for the info.|_\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2489235559q', 1624285030, 1624285370, 2, 23, 0, 6, 0, 0, 0, 0, 3396, 0, 0, 0, 0, 'Joedeelee Rigdon', 'Joedeelee.rigdon@apexcos.com', '72.187.5.236', '25e059fefeb12e61cdbe4aecfed1f27e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Apex Companies-cus-', 'Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285064694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285064_co>:&nbsp;</b></span>Good morning</div><!--end:1624285064694--><><!--begin:1624285093630--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285095_cv>:&nbsp;</b></span>Good morning </div><!--end:1624285093630--><><!--begin:1624285097859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285097_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joedeelee Rigdon</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285097859--><><!--begin:1624285124155--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285125_cv>:&nbsp;</b></span>Doing great how are you</div><!--end:1624285124155--><><!--begin:1624285176500--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285176_co>:&nbsp;</b></span>I am good thank you! I can get you scheduled for the Tampa hands-on class for this Friday as requested.  We will send out the class details tomorrow via email.</div><!--end:1624285176500--><><!--begin:1624285198248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285198_co>:&nbsp;</b></span>Is there a good cell or direct line I can list on your account as we make the confirmation calls?</div><!--end:1624285198248--><><!--begin:1624285213439--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285214_cv>:&nbsp;</b></span>Awesome thank you so much. I am doing it for the 40 hour hazwoper course dress out. </div><!--end:1624285213439--><><!--begin:1624285234133--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285235_cv>:&nbsp;</b></span>Yes. <a href=\'tel:8137112706\' target=\'_blank\' rel=\'noopener noreferrer\'>813-711-2706</a></div><!--end:1624285234133--><><!--begin:1624285276481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285276_co>:&nbsp;</b></span>I have you on the list and we will get you the class info tomorrow.  Is there anything else I can sit you with? </div><!--end:1624285276481--><><!--begin:1624285305087--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285306_cv>:&nbsp;</b></span>That&#39;ll do! Thank you!</div><!--end:1624285305087--><><!--begin:1624285320882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285320_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285320882--><><!--begin:1624285336010--><div class=\'cv\'><span class=\'notranslate\'><b>Joedeelee Rigdon<timestamp_1624285337_cv>:&nbsp;</b></span>You too!</div><!--end:1624285336010--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I am trying to register for the onsite training in Tampa on Friday and I cannot reach the office by phone. Can I do it here or can you direct me to a phone number that works?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Good morning\r\nJoedeelee Rigdon:&nbsp;Good morning \r\nTiffany:&nbsp;Hi, Joedeelee Rigdon!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoedeelee Rigdon:&nbsp;Doing great how are you\r\nTiffany:&nbsp;I am good thank you! I can get you scheduled for the Tampa hands-on class for this Friday as requested.  We will send out the class details tomorrow via email.\r\nTiffany:&nbsp;Is there a good cell or direct line I can list on your account as we make the confirmation calls?\r\nJoedeelee Rigdon:&nbsp;Awesome thank you so much. I am doing it for the 40 hour hazwoper course dress out. \r\nJoedeelee Rigdon:&nbsp;Yes. tel:8137112706\r\nTiffany:&nbsp;I have you on the list and we will get you the class info tomorrow.  Is there anything else I can sit you with? \r\nJoedeelee Rigdon:&nbsp;That&#39;ll do! Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nJoedeelee Rigdon:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248924066wg', 1624285545, 1624286012, 2, 23, 0, 10, 0, 0, 0, 0, 5310, 0, 0, 0, 0, 'Schneider', 'allisonschneider567@gmail.com', '96.91.70.29', 'f8367054e4a0d9c0fd5f7f329b183ada', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Ramboll-cus-', 'I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285549053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285548_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Schneider</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285549053--><><!--begin:1624285558488--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285558_cv>:&nbsp;</b></span>I am well, how are you</div><!--end:1624285558488--><><!--begin:1624285606153--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285606_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1624285606153--><><!--begin:1624285617427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285617_co>:&nbsp;</b></span>I apologize the phones are currently down.  </div><!--end:1624285617427--><><!--begin:1624285634605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285634_co>:&nbsp;</b></span>What are the student names and classes they would like to attend?</div><!--end:1624285634605--><><!--begin:1624285675550--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285675_cv>:&nbsp;</b></span>they are Kalyssa Klausing and Sarah Hall. Both of them have completed the online portion of the 40-hour hazwoper, and I just need to schedule them to take the 8 hour dressout class</div><!--end:1624285675550--><><!--begin:1624285716707--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285716_cv>:&nbsp;</b></span>I have the voucher ID&#39;s for both of them. We will be looking at a class in Michigan. The last person I talked to said there would be a dressout class on this friday in Lansing, MI</div><!--end:1624285716707--><><!--begin:1624285716983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285716_co>:&nbsp;</b></span>Which date and location are you looking at scheduling them for?</div><!--end:1624285716983--><><!--begin:1624285736146--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285736_cv>:&nbsp;</b></span>Lansing MI for this friday</div><!--end:1624285736146--><><!--begin:1624285790171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285790_co>:&nbsp;</b></span>That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  <br>If the class is confirmed we will send you and the students the class details at that time. </div><!--end:1624285790171--><><!--begin:1624285797956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285797_co>:&nbsp;</b></span>Please be aware of the following cancellation/reschedule policy for the hands-on class students:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.<br>  </div><!--end:1624285797956--><><!--begin:1624285856234--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285856_co>:&nbsp;</b></span>I now have the above listed students on the wait list for the Lansing, MI class scheduled for this Friday 06/25/2021.</div><!--end:1624285856234--><><!--begin:1624285860386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285860_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624285860386--><><!--begin:1624285888693--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285888_cv>:&nbsp;</b></span>great. So you do not need the voucher ID for Sarah and Kalyssa? </div><!--end:1624285888693--><><!--begin:1624285940486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285940_co>:&nbsp;</b></span>No I have looked them up and verified their information.  </div><!--end:1624285940486--><><!--begin:1624285962190--><div class=\'cv\'><span class=\'notranslate\'><b>Schneider<timestamp_1624285962_cv>:&nbsp;</b></span>perfect. thank you!</div><!--end:1624285962190--><><!--begin:1624285985594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285985_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624285985594--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to schedule the dress out for two of my employees, and I haven\'t been able to get through the phone lines at all this morning\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Schneider!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSchneider:&nbsp;I am well, how are you\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;I apologize the phones are currently down.  \r\nTiffany:&nbsp;What are the student names and classes they would like to attend?\r\nSchneider:&nbsp;they are Kalyssa Klausing and Sarah Hall. Both of them have completed the online portion of the 40-hour hazwoper, and I just need to schedule them to take the 8 hour dressout class\r\nSchneider:&nbsp;I have the voucher ID&#39;s for both of them. We will be looking at a class in Michigan. The last person I talked to said there would be a dressout class on this friday in Lansing, MI\r\nTiffany:&nbsp;Which date and location are you looking at scheduling them for?\r\nSchneider:&nbsp;Lansing MI for this friday\r\nTiffany:&nbsp;That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  If the class is confirmed we will send you and the students the class details at that time. \r\nTiffany:&nbsp;Please be aware of the following cancellation/reschedule policy for the hands-on class students: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.  \r\nTiffany:&nbsp;I now have the above listed students on the wait list for the Lansing, MI class scheduled for this Friday 06/25/2021.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nSchneider:&nbsp;great. So you do not need the voucher ID for Sarah and Kalyssa? \r\nTiffany:&nbsp;No I have looked them up and verified their information.  \r\nSchneider:&nbsp;perfect. thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248924464xr', 1624285942, 1624286394, 2, 23, 0, 9, 0, 0, 5, 0, 5137, 157, 0, 0, 0, 'Mary', 'mary.toner@aecom.com', '204.76.196.113', '0173ef8115f2ef6e7551d19c574da5c2', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-AECOM-cus-', 'Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624285959589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285959_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mary</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624285959589--><><!--begin:1624285975231--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624285974_cv>:&nbsp;</b></span>Hi Tiffany! I&#39;m alright. How are you?</div><!--end:1624285975231--><><!--begin:1624285993539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624285993_co>:&nbsp;</b></span>I am doing good thank you!</div><!--end:1624285993539--><><!--begin:1624286005699--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286005_co>:&nbsp;</b></span>I apologize the phones are currently down.</div><!--end:1624286005699--><><!--begin:1624286039049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286038_co>:&nbsp;</b></span>Please give me one moment to to look you up</div><!--end:1624286039049--><><!--begin:1624286039947--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286039_cv>:&nbsp;</b></span>Thank you for telling me! I was concerned it was an issue on my end.</div><!--end:1624286039947--><><!--begin:1624286125498--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286125_co>:&nbsp;</b></span>I will go ahead and make you a reservation for Friday 07/02/2021 but I will need you confirm the reservation on the Monday of the class week 06/28/2021.  </div><!--end:1624286125498--><><!--begin:1624286141259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286141_co>:&nbsp;</b></span>That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  <br>If the class is confirmed we will send you the class details at that time. <br> <br>Please be aware of the following cancellation/reschedule policy for the hands-on class students:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1624286141259--><><!--begin:1624286161655--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286161_cv>:&nbsp;</b></span>Okay, thank you! How should I confirm the reservation?</div><!--end:1624286161655--><><!--begin:1624286168545--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286168_co>:&nbsp;</b></span>Is there a good cell number or direct line number to list on your account?</div><!--end:1624286168545--><><!--begin:1624286185746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286185_co>:&nbsp;</b></span>You can call or send me an email: <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a></div><!--end:1624286185746--><><!--begin:1624286223139--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286222_cv>:&nbsp;</b></span>Okay, I will do so on Monday, 6/28/2021. Thank you!</div><!--end:1624286223139--><><!--begin:1624286236821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286236_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624286236821--><><!--begin:1624286253941--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286253_cv>:&nbsp;</b></span>That&#39;s all I needed, thank you.</div><!--end:1624286253941--><><!--begin:1624286311796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624286311_co>:&nbsp;</b></span>Have a great day!</div><!--end:1624286311796--><><!--begin:1624286319606--><div class=\'cv\'><span class=\'notranslate\'><b>Mary<timestamp_1624286318_cv>:&nbsp;</b></span>You too!</div><!--end:1624286319606--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! My name is Mary. I\'m working on the 40 Hour HAZWOPER Training and have completed the 32 hours of online training, and so am looking to register for the 8-hour hands-on training. I\'m having trouble with the Customer Service phoneline, so was hoping I could do it through livechat. The hands-on training I was hoping to register for is July 2nd, 2021, in Hartford, CT. I know your site says to call on the Monday of the week the class is scheduled, but my supervisor was hoping I could register earlier. Is it possible for me to register for the July 2nd 8-hour training in Windsor, CT today, via this chat?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mary!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMary:&nbsp;Hi Tiffany! I&#39;m alright. How are you?\r\nTiffany:&nbsp;I am doing good thank you!\r\nTiffany:&nbsp;I apologize the phones are currently down.\r\nTiffany:&nbsp;Please give me one moment to to look you up\r\nMary:&nbsp;Thank you for telling me! I was concerned it was an issue on my end.\r\nTiffany:&nbsp;I will go ahead and make you a reservation for Friday 07/02/2021 but I will need you confirm the reservation on the Monday of the class week 06/28/2021.  \r\nTiffany:&nbsp;That class is pending and the class status will be finalized the Tuesday before the class at which point, we will reach out to you and let you know whether the class is confirmed or cancelled.  If the class is confirmed we will send you the class details at that time.  Please be aware of the following cancellation/reschedule policy for the hands-on class students: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nMary:&nbsp;Okay, thank you! How should I confirm the reservation?\r\nTiffany:&nbsp;Is there a good cell number or direct line number to list on your account?\r\nTiffany:&nbsp;You can call or send me an email: mailto:tiffany@csregs.com\r\nMary:&nbsp;Okay, I will do so on Monday, 6/28/2021. Thank you!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMary:&nbsp;That&#39;s all I needed, thank you.\r\nTiffany:&nbsp;Have a great day!\r\nMary:&nbsp;You too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248925743k6', 1624287218, 1624289755, 2, 23, 0, 6, 0, 0, 4, 0, 10631, 0, 0, 0, 0, 'Taki Shinkawa', 'taki.shinkawa@aecom.com', '34.99.89.222', '72422a1b80040c806e6175c080a9426f', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Taki Shinkawa-cus-', 'Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624287223255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287223_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Taki Shinkawa</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624287223255--><><!--begin:1624287242505--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287242_cv>:&nbsp;</b></span>I&#39;m fine. Are your phones down? The main number is not working.</div><!--end:1624287242505--><><!--begin:1624287288135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287288_co>:&nbsp;</b></span>Yes the phone are currently down I apologize we are working to resolve the issue.  </div><!--end:1624287288135--><><!--begin:1624287306008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287305_co>:&nbsp;</b></span>What class are you trying to register your co-worker for?</div><!--end:1624287306008--><><!--begin:1624287395963--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287396_cv>:&nbsp;</b></span>I have a new co-worker (Scott Logan) who had tomorrow&#39;s in-person class in Columbus, OH cancelled, and I would like to get him registered for online class, so he can start tomorrow. Can you manage that?</div><!--end:1624287395963--><><!--begin:1624287411812--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287411_cv>:&nbsp;</b></span>Sorry, 40-hr class</div><!--end:1624287411812--><><!--begin:1624287478865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287478_co>:&nbsp;</b></span>Yes I can get you the directions on how to reschedule him into the online class today.  Which version would you like the Hybrid or Standard version?  </div><!--end:1624287478865--><><!--begin:1624287485496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287485_co>:&nbsp;</b></span>With both online 40-Hour HAZWOPER courses you receive the same overall certification.<br><br>Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. <br><br>With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.<br><br>With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.</div><!--end:1624287485496--><><!--begin:1624287639980--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287640_cv>:&nbsp;</b></span>Sounds like you need &quot;hands on&quot; training either way, so it seems the standard would be the way to go. When and where are the 8 hr &quot;hands on&quot; portions offered in the next couple weeks?  </div><!--end:1624287639980--><><!--begin:1624287819849--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287819_co>:&nbsp;</b></span>Please use the following link as reference when the hands-on classes are scheduled:</div><!--end:1624287819849--><><!--begin:1624287820521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624287820_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624287820521--><><!--begin:1624287932505--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624287932_cv>:&nbsp;</b></span>So the &quot;Hands On&quot; portion is the 8-hr refresher... OK, so what do we need to do to register Scott for the 40-hr &quot;standard&quot; class? He would like to start the online portion first thing tomorrow.</div><!--end:1624287932505--><><!--begin:1624288004403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288004_co>:&nbsp;</b></span>I can get you the information shortly via email to get him rescheduled.  </div><!--end:1624288004403--><><!--begin:1624288030835--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288030_co>:&nbsp;</b></span>Please be aware of the following information for the hands-on portion.  The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br><br><br><br>For Standard 40-Hour HAZWOPER Students only<br><br>We will check to see if they have completed their 32-Hours of online training and all required modules before we can schedule them for the hands-on portion. <br><br>Once the employee completes his or her hands-on training, he or she will be given a password to access the online exam.  The exam will need to be completed back online before the employee&#39;s course expiration date.</div><!--end:1624288030835--><><!--begin:1624288269168--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288269_cv>:&nbsp;</b></span>Scott had been coordinating with Aaron Redding, and we were not sure how to transfer his in person 40-hr registration to the online 40-hr. Can this be completed if your phone lines are not repaired today? Is Aaron in today? Scott had not gotten a response from him.</div><!--end:1624288269168--><><!--begin:1624288303319--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288303_co>:&nbsp;</b></span>No Aaron is not in the office today and phone are down.  I can complete the request for you.  </div><!--end:1624288303319--><><!--begin:1624288342088--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288342_cv>:&nbsp;</b></span>Also, how often are classes in Ohio being cancelled? ...the class this week was cancelled, so wondering if many &quot;scheduled&quot; classes are being cancelled, and how long scott would have to wait to participate in an 8-hr class?</div><!--end:1624288342088--><><!--begin:1624288390537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288390_co>:&nbsp;</b></span>Classes in Ohio are harder to confirm and we do have lower registration numbers.  </div><!--end:1624288390537--><><!--begin:1624288407305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288407_co>:&nbsp;</b></span>I can not say how long he would have to wait to complete the hands-on in a Ohio location.  </div><!--end:1624288407305--><><!--begin:1624288449572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288449_co>:&nbsp;</b></span>I would advise having him complete the Hybrid version of the online course as it does give him a 6 month voucher to complete the hands-on class upon completion of the online course and exam.  </div><!--end:1624288449572--><><!--begin:1624288747212--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288747_cv>:&nbsp;</b></span>I think either way, he is waiting for the first available 8-hr class. The &quot;standard&quot; class requires hands on within 3 months, correct? Would you think that an 8-hr class would be held in that time?</div><!--end:1624288747212--><><!--begin:1624288814103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288814_co>:&nbsp;</b></span>I am not sure if we will confirm a class in the Ohio area in that time.  </div><!--end:1624288814103--><><!--begin:1624288942766--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624288942_cv>:&nbsp;</b></span>Wow. No in-person training in 3 months in Ohio. Can you be sure one would be held in 6 months?</div><!--end:1624288942766--><><!--begin:1624289029121--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289029_co>:&nbsp;</b></span>We did just hold a class in Cincinnati, OH.  But if no Ohio classes confirm within the 6-months we do offer extensions for the vouchers.  </div><!--end:1624289029121--><><!--begin:1624289290179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289290_co>:&nbsp;</b></span>Do you want me to proceed to get your student rescheduled into the online Standard version or Hybrid version of the course today?</div><!--end:1624289290179--><><!--begin:1624289484289--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289484_cv>:&nbsp;</b></span>I am thinking that we should register scott for the 40-hr standard version, and we will look for the first 8-hr class to be held. I guess the plan would be to register for each 8-hr class until one is held.</div><!--end:1624289484289--><><!--begin:1624289539819--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289539_cv>:&nbsp;</b></span>Let me know what else I might need to do. I assume you have his email contact and can forward the Login information directly to him to start tomorrow?</div><!--end:1624289539819--><><!--begin:1624289661446--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289661_co>:&nbsp;</b></span>I will send him the course invite today.  </div><!--end:1624289661446--><><!--begin:1624289671510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289671_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1624289671510--><><!--begin:1624289746994--><div class=\'cv\'><span class=\'notranslate\'><b>Taki Shinkawa<timestamp_1624289747_cv>:&nbsp;</b></span>No. That is it. Thanks for your help.</div><!--end:1624289746994--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Taki Shinkawa!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTaki Shinkawa:&nbsp;I&#39;m fine. Are your phones down? The main number is not working.\r\nTiffany:&nbsp;Yes the phone are currently down I apologize we are working to resolve the issue.  \r\nTiffany:&nbsp;What class are you trying to register your co-worker for?\r\nTaki Shinkawa:&nbsp;I have a new co-worker (Scott Logan) who had tomorrow&#39;s in-person class in Columbus, OH cancelled, and I would like to get him registered for online class, so he can start tomorrow. Can you manage that?\r\nTaki Shinkawa:&nbsp;Sorry, 40-hr class\r\nTiffany:&nbsp;Yes I can get you the directions on how to reschedule him into the online class today.  Which version would you like the Hybrid or Standard version?  \r\nTiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.\r\nTaki Shinkawa:&nbsp;Sounds like you need &quot;hands on&quot; training either way, so it seems the standard would be the way to go. When and where are the 8 hr &quot;hands on&quot; portions offered in the next couple weeks?  \r\nTiffany:&nbsp;Please use the following link as reference when the hands-on classes are scheduled:\r\nTiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTaki Shinkawa:&nbsp;So the &quot;Hands On&quot; portion is the 8-hr refresher... OK, so what do we need to do to register Scott for the 40-hr &quot;standard&quot; class? He would like to start the online portion first thing tomorrow.\r\nTiffany:&nbsp;I can get you the information shortly via email to get him rescheduled.  \r\nTiffany:&nbsp;Please be aware of the following information for the hands-on portion.  The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  For Standard 40-Hour HAZWOPER Students onlyWe will check to see if they have completed their 32-Hours of online training and all required modules before we can schedule them for the hands-on portion. Once the employee completes his or her hands-on training, he or she will be given a password to access the online exam.  The exam will need to be completed back online before the employee&#39;s course expiration date.\r\nTaki Shinkawa:&nbsp;Scott had been coordinating with Aaron Redding, and we were not sure how to transfer his in person 40-hr registration to the online 40-hr. Can this be completed if your phone lines are not repaired today? Is Aaron in today? Scott had not gotten a response from him.\r\nTiffany:&nbsp;No Aaron is not in the office today and phone are down.  I can complete the request for you.  \r\nTaki Shinkawa:&nbsp;Also, how often are classes in Ohio being cancelled? ...the class this week was cancelled, so wondering if many &quot;scheduled&quot; classes are being cancelled, and how long scott would have to wait to participate in an 8-hr class?\r\nTiffany:&nbsp;Classes in Ohio are harder to confirm and we do have lower registration numbers.  \r\nTiffany:&nbsp;I can not say how long he would have to wait to complete the hands-on in a Ohio location.  \r\nTiffany:&nbsp;I would advise having him complete the Hybrid version of the online course as it does give him a 6 month voucher to complete the hands-on class upon completion of the online course and exam.  \r\nTaki Shinkawa:&nbsp;I think either way, he is waiting for the first available 8-hr class. The &quot;standard&quot; class requires hands on within 3 months, correct? Would you think that an 8-hr class would be held in that time?\r\nTiffany:&nbsp;I am not sure if we will confirm a class in the Ohio area in that time.  \r\nTaki Shinkawa:&nbsp;Wow. No in-person training in 3 months in Ohio. Can you be sure one would be held in 6 months?\r\nTiffany:&nbsp;We did just hold a class in Cincinnati, OH.  But if no Ohio classes confirm within the 6-months we do offer extensions for the vouchers.  \r\nTiffany:&nbsp;Do you want me to proceed to get your student rescheduled into the online Standard version or Hybrid version of the course today?\r\nTaki Shinkawa:&nbsp;I am thinking that we should register scott for the 40-hr standard version, and we will look for the first 8-hr class to be held. I guess the plan would be to register for each 8-hr class until one is held.\r\nTaki Shinkawa:&nbsp;Let me know what else I might need to do. I assume you have his email contact and can forward the Login information directly to him to start tomorrow?\r\nTiffany:&nbsp;I will send him the course invite today.  \r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nTaki Shinkawa:&nbsp;No. That is it. Thanks for your help.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248927030z7', 1624288514, 1624288724, 2, 23, 0, 11, 0, 0, 0, 0, 1535, 0, 0, 0, 0, 'John Rollino', 'john.rollino@aecom.com', '65.240.194.62', '751bf85da09a1f2809104eab63b711c9', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;', '<div class=\'ca\'><div class=\'info_box\'><i>My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624288517935--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288517_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Rollino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624288517935--><><!--begin:1624288535568--><div class=\'cv\'><span class=\'notranslate\'><b>John Rollino<timestamp_1624288535_cv>:&nbsp;</b></span>good, yourself?</div><!--end:1624288535568--><><!--begin:1624288551299--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288551_co>:&nbsp;</b></span>Please use the following link as a reference for when the hands-on classes are scheduled: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624288551299--><><!--begin:1624288556571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288556_co>:&nbsp;</b></span>I am good thank you</div><!--end:1624288556571--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'My employee is finishing her online (Hybrid) training today.  I believe she then has to perform a one-day in person training.  What days do you have available this week or next week in the New York City area (including NJ, CT or Philadelphia)&gt;\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Rollino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn Rollino:&nbsp;good, yourself?\r\nTiffany:&nbsp;Please use the following link as a reference for when the hands-on classes are scheduled: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;I am good thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('248927339ed', 1624288816, 1624289255, 2, 23, 0, 7, 0, 0, 0, 0, 2441, 0, 0, 0, 0, 'Theresa Schieber', 'tschieber@liquidwasteremoval.com', '50.195.211.38', 'b0ce2b9f55a163ff430a18fc6f996b95', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Liquid Waste Removal, Inc-cus-', 'I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. ', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624288819684--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288819_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Theresa Schieber</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624288819684--><><!--begin:1624288837645--><div class=\'cv\'><span class=\'notranslate\'><b>Theresa Schieber<timestamp_1624288837_cv>:&nbsp;</b></span>I am doing well. </div><!--end:1624288837645--><><!--begin:1624288848451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288848_co>:&nbsp;</b></span>Yes I apologize the phone lines are down currently.  </div><!--end:1624288848451--><><!--begin:1624288886878--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288886_co>:&nbsp;</b></span>Unfortunately the Indianapolis, IN class was already cancelled due to lack of registrations.  </div><!--end:1624288886878--><><!--begin:1624288936803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624288936_co>:&nbsp;</b></span>We do need to have majority of the registrations as seminar students prior to adding hands-on students into the class.  </div><!--end:1624288936803--><><!--begin:1624289047746--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289047_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624289047746--><><!--begin:1624289252274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624289252_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624289252274--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee, Michael Turmail, who I need to take the In Class portion of the 40Hr Hazwoper this Friday in Indianapolis, IN.   His voucher ID is  8ZIV9GC.  Can you help with that.   I tried the 800 number but it is not going through and getting answered. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Theresa Schieber!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTheresa Schieber:&nbsp;I am doing well. \r\nTiffany:&nbsp;Yes I apologize the phone lines are down currently.  \r\nTiffany:&nbsp;Unfortunately the Indianapolis, IN class was already cancelled due to lack of registrations.  \r\nTiffany:&nbsp;We do need to have majority of the registrations as seminar students prior to adding hands-on students into the class.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248929387jh', 1624290859, 1624291341, 2, 23, 0, 3, 0, 0, 0, 0, 4086, 0, 0, 0, 0, 'Ryan Arnoldi', 'ryan.arnoldi@anteagroup.us', '97.92.44.128', '79ea074ca3472d08eec1028113d16618', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624290864235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290863_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan Arnoldi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624290864235--><><!--begin:1624290875780--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624290875_cv>:&nbsp;</b></span>Good</div><!--end:1624290875780--><><!--begin:1624290913166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290912_co>:&nbsp;</b></span>Our phone lines are currently down. </div><!--end:1624290913166--><><!--begin:1624290927629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624290927_co>:&nbsp;</b></span>Who are the students?</div><!--end:1624290927629--><><!--begin:1624290993377--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624290993_cv>:&nbsp;</b></span>Its going to be me (Ryan Arnoldi), Scarlett Ball, and Clint Campbell. WE need it for Detroit, MI (or surrounding Locations) for after July 4th</div><!--end:1624290993377--><><!--begin:1624291208777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291208_co>:&nbsp;</b></span>Currently we are taking registrations for this Fridays classes only.  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br></div><!--end:1624291208777--><><!--begin:1624291218583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291218_co>:&nbsp;</b></span>Please use the 8-HOUR HAZWOPER ANNUAL REFRESHER page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.<br><br>Do not register for the 8-Hour HAZWOPER Refresher through the website.</div><!--end:1624291218583--><><!--begin:1624291276931--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624291277_cv>:&nbsp;</b></span>Okay perfect thank you very much!</div><!--end:1624291276931--><><!--begin:1624291301871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291301_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624291301871--><><!--begin:1624291311671--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan Arnoldi<timestamp_1624291311_cv>:&nbsp;</b></span>Nope thats it</div><!--end:1624291311671--><><!--begin:1624291323980--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291323_co>:&nbsp;</b></span>Here is the link to the page: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624291323980--><><!--begin:1624291337094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624291336_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624291337094--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to schedule the dress out class for three colleagues that we have all completed the 40 Hour online. I tried calling your 1-800 number but nothing happens when I call \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Ryan Arnoldi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan Arnoldi:&nbsp;Good\r\nTiffany:&nbsp;Our phone lines are currently down. \r\nTiffany:&nbsp;Who are the students?\r\nRyan Arnoldi:&nbsp;Its going to be me (Ryan Arnoldi), Scarlett Ball, and Clint Campbell. WE need it for Detroit, MI (or surrounding Locations) for after July 4th\r\nTiffany:&nbsp;Currently we are taking registrations for this Fridays classes only.  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;Please use the 8-HOUR HAZWOPER ANNUAL REFRESHER page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training.Do not register for the 8-Hour HAZWOPER Refresher through the website.\r\nRyan Arnoldi:&nbsp;Okay perfect thank you very much!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nRyan Arnoldi:&nbsp;Nope thats it\r\nTiffany:&nbsp;Here is the link to the page: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248934952w5', 1624296442, 1624297319, 2, 23, 0, 5, 0, 0, 0, 0, 8141, 0, 0, 0, 0, 'Kellye', 'kbatewell@tectonicengineering.com', '173.62.83.82', '74254f113f9e1f767dd1c547d09d0bd9', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Tectonic Engineering-cus-', 'Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624296445558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296445_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kellye</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624296445558--><><!--begin:1624296457858--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296458_cv>:&nbsp;</b></span>I&#39;m well thank you.  HOw are you?</div><!--end:1624296457858--><><!--begin:1624296480882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296480_co>:&nbsp;</b></span>i am good thank you</div><!--end:1624296480882--><><!--begin:1624296522697--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296522_co>:&nbsp;</b></span>Our phones are out of service at this time we are working to have them restored</div><!--end:1624296522697--><><!--begin:1624296547889--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296548_cv>:&nbsp;</b></span>Ok, I wasn&#39;t sure if it was just on my end.  Are you able to assist with scheduling here?</div><!--end:1624296547889--><><!--begin:1624296564348--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296564_co>:&nbsp;</b></span>You can use the follow link as reference for when the hands-on days are scheduled</div><!--end:1624296564348--><><!--begin:1624296564944--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296564_co>:&nbsp;</b></span><a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624296564944--><><!--begin:1624296596892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296596_co>:&nbsp;</b></span>Do not register for the 8-Hour HAZWOPER Refresher through the website.<br><br>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br></div><!--end:1624296596892--><><!--begin:1624296665225--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296666_cv>:&nbsp;</b></span>the dates in the link you provided are for the dress out course?</div><!--end:1624296665225--><><!--begin:1624296709667--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296709_co>:&nbsp;</b></span>Yes</div><!--end:1624296709667--><><!--begin:1624296723279--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296723_co>:&nbsp;</b></span>But do not register for the 8-Hour HAZWOPER Refresher through the website.</div><!--end:1624296723279--><><!--begin:1624296741395--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296742_cv>:&nbsp;</b></span>are you able to register before the monday prior to the class?</div><!--end:1624296741395--><><!--begin:1624296815115--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296815_co>:&nbsp;</b></span>We usually try not to but which class are you looking t getting registered for?</div><!--end:1624296815115--><><!--begin:1624296865933--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296866_cv>:&nbsp;</b></span>July 9 would work.  I ask because that far out someone else will be doing the registration and I just want to make sure I have all the answers...</div><!--end:1624296865933--><><!--begin:1624296878740--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296879_cv>:&nbsp;</b></span>do you pay when you call, or do you pay online?</div><!--end:1624296878740--><><!--begin:1624296972931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296972_co>:&nbsp;</b></span>Th hands-on class is included with the original class cost unless a students has a associated reschedule fee due.  </div><!--end:1624296972931--><><!--begin:1624296988996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624296989_co>:&nbsp;</b></span>What location are you looking at getting Danielle to attend?</div><!--end:1624296988996--><><!--begin:1624296992970--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624296993_cv>:&nbsp;</b></span>oh, ok thanks.  I am coming into this third-hand.</div><!--end:1624296992970--><><!--begin:1624296999579--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297000_cv>:&nbsp;</b></span>Nyack, NY</div><!--end:1624296999579--><><!--begin:1624297051192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297051_co>:&nbsp;</b></span>I just checked no fees are due as this is her first time registering for the hands-on class. </div><!--end:1624297051192--><><!--begin:1624297052177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297052_co>:&nbsp;</b></span>Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below:<br> <br>If you do not attend the class you are scheduled for, the following policies and fees will apply:<br>1. All students will be charged a $75.00 administrative fee for rescheduling. <br>2. Space in future classes cannot be guaranteed. <br>3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.<br>Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.</div><!--end:1624297052177--><><!--begin:1624297144098--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297144_cv>:&nbsp;</b></span>Thank you.  Is she then registered, or she will need to call the week of?</div><!--end:1624297144098--><><!--begin:1624297232266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297232_co>:&nbsp;</b></span>Since it is a couple weeks out until the class you are interested in, if either of you would please call, chat, or email our office the week of to get registered that would be great!  </div><!--end:1624297232266--><><!--begin:1624297250010--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297250_cv>:&nbsp;</b></span>No problem.  Thank you so much for your help!</div><!--end:1624297250010--><><!--begin:1624297261960--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297261_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624297261960--><><!--begin:1624297272170--><div class=\'cv\'><span class=\'notranslate\'><b>Kellye<timestamp_1624297273_cv>:&nbsp;</b></span>No, that&#39;s it.  Thank you!</div><!--end:1624297272170--><><!--begin:1624297279729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297279_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624297279729--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello-  I have tried calling your contact number but it is just dead air.  I need to schedule the \"8-hour dress out course\" for Daniela Parrino.  Daniela has completed the 32 hours of online training.  The only day that would cause a conflict is 7/1/21.  Thank you!\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Kellye!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKellye:&nbsp;I&#39;m well thank you.  HOw are you?\r\nTiffany:&nbsp;i am good thank you\r\nTiffany:&nbsp;Our phones are out of service at this time we are working to have them restored\r\nKellye:&nbsp;Ok, I wasn&#39;t sure if it was just on my end.  Are you able to assist with scheduling here?\r\nTiffany:&nbsp;You can use the follow link as reference for when the hands-on days are scheduled\r\nTiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;Do not register for the 8-Hour HAZWOPER Refresher through the website.The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nKellye:&nbsp;the dates in the link you provided are for the dress out course?\r\nTiffany:&nbsp;Yes\r\nTiffany:&nbsp;But do not register for the 8-Hour HAZWOPER Refresher through the website.\r\nKellye:&nbsp;are you able to register before the monday prior to the class?\r\nTiffany:&nbsp;We usually try not to but which class are you looking t getting registered for?\r\nKellye:&nbsp;July 9 would work.  I ask because that far out someone else will be doing the registration and I just want to make sure I have all the answers...\r\nKellye:&nbsp;do you pay when you call, or do you pay online?\r\nTiffany:&nbsp;Th hands-on class is included with the original class cost unless a students has a associated reschedule fee due.  \r\nTiffany:&nbsp;What location are you looking at getting Danielle to attend?\r\nKellye:&nbsp;oh, ok thanks.  I am coming into this third-hand.\r\nKellye:&nbsp;Nyack, NY\r\nTiffany:&nbsp;I just checked no fees are due as this is her first time registering for the hands-on class. \r\nTiffany:&nbsp;Please be aware of the cancellation/reschedule policy for the hands-on classes before registering.  Please see below: If you do not attend the class you are scheduled for, the following policies and fees will apply:1. All students will be charged a $75.00 administrative fee for rescheduling. 2. Space in future classes cannot be guaranteed. 3. Any student who NO-SHOWS a class will be charged a $125.00 fee. No Refunds will be issued and the student must pay full fee if they re-schedule to another course.Students will be considered a NO-SHOW if they do not provide 24 hours advance notice.\r\nKellye:&nbsp;Thank you.  Is she then registered, or she will need to call the week of?\r\nTiffany:&nbsp;Since it is a couple weeks out until the class you are interested in, if either of you would please call, chat, or email our office the week of to get registered that would be great!  \r\nKellye:&nbsp;No problem.  Thank you so much for your help!\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nKellye:&nbsp;No, that&#39;s it.  Thank you!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('248935576x4', 1624297067, 1624297414, 2, 23, 0, 6, 0, 0, 0, 0, 1728, 0, 0, 0, 0, 'John Rollino', 'john.rollino@aecom.com', '65.240.194.62', 'ec4e6354ef1043124d15136bff8c6941', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?', '<div class=\'ca\'><div class=\'info_box\'><i>I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624297069066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297068_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John Rollino</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624297069066--><><!--begin:1624297107514--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297107_co>:&nbsp;</b></span>She needs to be completed with the online portion before we can get her registered for the hands-on portion.  SO you will have to wait.  </div><!--end:1624297107514--><><!--begin:1624297151166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297151_co>:&nbsp;</b></span>Is there anything else I can do to for you?<br></div><!--end:1624297151166--><><!--begin:1624297325426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624297325_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624297325426--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have an employee taking the 40-hr hybrid HAZWOPR Course. She should finish tonight or tomorrow. \r\nMy question is can I sign her up for the one-day field portion right now or do i have to wait until she completes the online portion?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, John Rollino!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;She needs to be completed with the online portion before we can get her registered for the hands-on portion.  SO you will have to wait.  \r\nTiffany:&nbsp;Is there anything else I can do to for you?\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('2489427488r', 1624304240, 1624304592, 2, 23, 0, 7, 0, 0, 0, 0, 3022, 0, 0, 0, 0, 'Frank Guzman', 'Frank.guzman@signatureflight.com', '204.239.11.6', '9d1f6dabec4eee02845a14324d2356e6', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Signature Flight Support-cus-', 'Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.', '<div class=\'ca\'><div class=\'info_box\'><i>Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624304244339--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304244_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Frank Guzman</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624304244339--><><!--begin:1624304252795--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304252_cv>:&nbsp;</b></span>I&#39;m good and yourself</div><!--end:1624304252795--><><!--begin:1624304292721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304292_co>:&nbsp;</b></span>Please give me one moment to look you up</div><!--end:1624304292721--><><!--begin:1624304332239--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304332_cv>:&nbsp;</b></span>ok</div><!--end:1624304332239--><><!--begin:1624304347777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304347_co>:&nbsp;</b></span>I see your certificate was mailed out on 06/03/2021</div><!--end:1624304347777--><><!--begin:1624304366982--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304367_cv>:&nbsp;</b></span>what as the address that it was mailed to?</div><!--end:1624304366982--><><!--begin:1624304415186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304415_co>:&nbsp;</b></span>Signature Flight Support 8402 Nelms Street Houston, TX 77061 to Noe Gonzalez&#39;s attention</div><!--end:1624304415186--><><!--begin:1624304444080--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304444_cv>:&nbsp;</b></span>Ok thank you. That was the only question I had. I will contact him and see if he received it.</div><!--end:1624304444080--><><!--begin:1624304497789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304497_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624304497789--><><!--begin:1624304556243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624304556_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624304556243--><><!--begin:1624304559776--><div class=\'cv\'><span class=\'notranslate\'><b>Frank Guzman<timestamp_1624304559_cv>:&nbsp;</b></span>No that was it. Thank you</div><!--end:1624304559776--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Where is my certificate? I completed the training on 05/06/21 I still haven\'t received my certificate. I need it for audit purposes.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Frank Guzman!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFrank Guzman:&nbsp;I&#39;m good and yourself\r\nTiffany:&nbsp;Please give me one moment to look you up\r\nFrank Guzman:&nbsp;ok\r\nTiffany:&nbsp;I see your certificate was mailed out on 06/03/2021\r\nFrank Guzman:&nbsp;what as the address that it was mailed to?\r\nTiffany:&nbsp;Signature Flight Support 8402 Nelms Street Houston, TX 77061 to Noe Gonzalez&#39;s attention\r\nFrank Guzman:&nbsp;Ok thank you. That was the only question I had. I will contact him and see if he received it.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nFrank Guzman:&nbsp;No that was it. Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24894489045', 1624306385, 1624306895, 2, 23, 0, 9, 0, 0, 0, 0, 4781, 0, 0, 0, 0, 'Maciej Mietkowski', 'mmietkowski@langan.com', '96.232.92.55', '1a7012a4b1945889cff9ef4d35dadda1', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Langan Engineering-cus-', 'I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.', '<div class=\'ca\'><div class=\'info_box\'><i>I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624306387336--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306387_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Maciej Mietkowski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624306387336--><><!--begin:1624306396538--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306396_cv>:&nbsp;</b></span>Fine thank You</div><!--end:1624306396538--><><!--begin:1624306429470--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306429_cv>:&nbsp;</b></span>I need to extend my training certificate</div><!--end:1624306429470--><><!--begin:1624306510131--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306510_co>:&nbsp;</b></span>I am looking you now one moment please</div><!--end:1624306510131--><><!--begin:1624306570696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306570_co>:&nbsp;</b></span>I do not see you are currently registered for a course at this time</div><!--end:1624306570696--><><!--begin:1624306573553--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306573_cv>:&nbsp;</b></span>I didn&#39;t realized it expired mid month, and not at the end of June</div><!--end:1624306573553--><><!--begin:1624306590536--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306590_cv>:&nbsp;</b></span>I took the course in January of 2021</div><!--end:1624306590536--><><!--begin:1624306593050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306592_co>:&nbsp;</b></span>Are you talking about your hands-on training voucher?</div><!--end:1624306593050--><><!--begin:1624306601320--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306601_co>:&nbsp;</b></span>Are you talking about your hands-on training voucher?</div><!--end:1624306601320--><><!--begin:1624306604431--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306604_cv>:&nbsp;</b></span>Yes.</div><!--end:1624306604431--><><!--begin:1624306643344--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306643_co>:&nbsp;</b></span>Where are you located?  What area are you trying to complete your hands-on class in?</div><!--end:1624306643344--><><!--begin:1624306666584--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306666_cv>:&nbsp;</b></span>Donning and doffing. New York City</div><!--end:1624306666584--><><!--begin:1624306758240--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306758_cv>:&nbsp;</b></span>I took the 40Hr HAZWOPER class.</div><!--end:1624306758240--><><!--begin:1624306778248--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306778_co>:&nbsp;</b></span>We have waived the date on the voucher you just need to complete the hands-on class as soon as possible. </div><!--end:1624306778248--><><!--begin:1624306786608--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306786_cv>:&nbsp;</b></span>My certificate number is BS3TRZJ</div><!--end:1624306786608--><><!--begin:1624306795919--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306795_cv>:&nbsp;</b></span>Hoep that helps</div><!--end:1624306795919--><><!--begin:1624306805876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306805_co>:&nbsp;</b></span>Yes the expiration date has been waived </div><!--end:1624306805876--><><!--begin:1624306822159--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306822_cv>:&nbsp;</b></span>Thank You Tiffany.  I will do that.</div><!--end:1624306822159--><><!--begin:1624306855698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306855_co>:&nbsp;</b></span>I will send you an email on how to register for the hands-on class with a link to the schedule</div><!--end:1624306855698--><><!--begin:1624306860138--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306860_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624306860138--><><!--begin:1624306886815--><div class=\'cv\'><span class=\'notranslate\'><b>Maciej Mietkowski<timestamp_1624306886_cv>:&nbsp;</b></span>THanks You very much</div><!--end:1624306886815--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need to extend my training certificate. Didn\'t realize it was expiring mid month and not at the end of June.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Maciej Mietkowski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMaciej Mietkowski:&nbsp;Fine thank You\r\nMaciej Mietkowski:&nbsp;I need to extend my training certificate\r\nTiffany:&nbsp;I am looking you now one moment please\r\nTiffany:&nbsp;I do not see you are currently registered for a course at this time\r\nMaciej Mietkowski:&nbsp;I didn&#39;t realized it expired mid month, and not at the end of June\r\nMaciej Mietkowski:&nbsp;I took the course in January of 2021\r\nTiffany:&nbsp;Are you talking about your hands-on training voucher?\r\nTiffany:&nbsp;Are you talking about your hands-on training voucher?\r\nMaciej Mietkowski:&nbsp;Yes.\r\nTiffany:&nbsp;Where are you located?  What area are you trying to complete your hands-on class in?\r\nMaciej Mietkowski:&nbsp;Donning and doffing. New York City\r\nMaciej Mietkowski:&nbsp;I took the 40Hr HAZWOPER class.\r\nTiffany:&nbsp;We have waived the date on the voucher you just need to complete the hands-on class as soon as possible. \r\nMaciej Mietkowski:&nbsp;My certificate number is BS3TRZJ\r\nMaciej Mietkowski:&nbsp;Hoep that helps\r\nTiffany:&nbsp;Yes the expiration date has been waived \r\nMaciej Mietkowski:&nbsp;Thank You Tiffany.  I will do that.\r\nTiffany:&nbsp;I will send you an email on how to register for the hands-on class with a link to the schedule\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMaciej Mietkowski:&nbsp;THanks You very much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2489453432v', 1624306837, 1624307006, 2, 23, 0, 9, 0, 0, 0, 0, 1099, 0, 0, 0, 0, 'Wendy Luce', 'wendy.luce@aptim.com', '73.253.112.239', 'bfc3047158914ba699886242c4017320', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'I\'m logged in but don\'t see my training.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m logged in but don\'t see my training.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624306867897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306867_co>:&nbsp;</b></span>one moment please</div><!--end:1624306867897--><><!--begin:1624306979094--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306979_co>:&nbsp;</b></span>Please refresher you should see it now</div><!--end:1624306979094--><><!--begin:1624306994142--><div class=\'cv\'><span class=\'notranslate\'><b>Wendy Luce<timestamp_1624306994_cv>:&nbsp;</b></span>Yes, there it is. Thanks</div><!--end:1624306994142--><><!--begin:1624306996101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624306996_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Wendy Luce</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624306996101--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m logged in but don\'t see my training.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;one moment please\r\nTiffany:&nbsp;Please refresher you should see it now\r\nWendy Luce:&nbsp;Yes, there it is. Thanks\r\nTiffany:&nbsp;Hi, Wendy Luce!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('248945720kk', 1624307184, 1624307258, 2, 19, 0, 0, 0, 23, 0, 0, 745, 0, 0, 0, 0, 'Tiffany', 'CustomerService@csregs.com', '207.155.18.52', 'op2op', '', 'Operator to Operator Chat Request', '<div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1624307236236--><div class=\'cv\'><span class=\'notranslate\'><img src=\'https://cs-chatsupport.com/support/themes/default/profile.png\' width=\'25\' height=\'25\' style=\'border-radius: 50%;\' alt=\'\'> <b>Tracy<timestamp_1624307236_cv>:&nbsp;</b></span>I get it now - Thanx!!</div><!--end:1624307236236--><><!--begin:1624307248954--><div class=\'co\'><span class=\'notranslate\'><img src=\'https://cs-chatsupport.com/support/themes/clouds/profile.png\' width=\'25\' height=\'25\' style=\'border-radius: 50%;\' alt=\'\'> <b>Tiffany<timestamp_1624307248_co>:&nbsp;</b></span>great news!</div><!--end:1624307248954--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Tracy has joined the chat.\r\n Tracy:&nbsp;I get it now - Thanx!!\r\n Tiffany:&nbsp;great news!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249022964hk', 1624384438, 1624384983, 2, 23, 0, 4, 0, 0, 0, 0, 2337, 0, 0, 0, 0, 'Andrew Gardner', 'andrew.gardner@erm.com', '174.198.92.153', '36c7079be56fdf66211ff4fa1f9a3458', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-ERM-cus-', 'Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624384442367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384442_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Gardner</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624384442367--><><!--begin:1624384535614--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384535_co>:&nbsp;</b></span>In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add then add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  </div><!--end:1624384535614--><><!--begin:1624384695085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384695_co>:&nbsp;</b></span>So you would call or email us on 07/19/2021 to register for a class scheduled for 07/23/2021.  </div><!--end:1624384695085--><><!--begin:1624384701196--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384702_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624384701196--><><!--begin:1624384904485--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624384904_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624384904485--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi, I took the online training course back in March and am now looking at dates to complete the in-person training. It looks like there is an in person session in Portland, Oregon on the week of 7/23. Can I please register for this? \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Andrew Gardner!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;In order to register for the hands-on class please call or email our office the Monday before the class you are interested in.  We will add then add you to the dress-out list and if the class confirms we will send you a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;So you would call or email us on 07/19/2021 to register for a class scheduled for 07/23/2021.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('249104162z9', 1624465638, 1624466162, 2, 23, 0, 8, 0, 0, 0, 0, 3133, 0, 0, 0, 0, 'Mili', 'msatpal@jsr-nahq.com', '63.145.233.189', 'ccd52b526c445dd747254decba6490a8', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-JSR Micro-cus-', 'I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. ', '<div class=\'ca\'><div class=\'info_box\'><i>I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624465641189--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465641_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mili</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624465641189--><><!--begin:1624465651266--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1624465649_cv>:&nbsp;</b></span>good and u?</div><!--end:1624465651266--><><!--begin:1624465705186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465705_co>:&nbsp;</b></span>Please use the following link as reference for when we host the hands-on classes and in what locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624465705186--><><!--begin:1624465715438--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465715_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1624465715438--><><!--begin:1624465731709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465731_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). <br><br> <br><br>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  <br><br>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  <br><br></div><!--end:1624465731709--><><!--begin:1624465743753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465743_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624465743753--><><!--begin:1624465819825--><div class=\'cv\'><span class=\'notranslate\'><b>Mili<timestamp_1624465818_cv>:&nbsp;</b></span>that was it. Thank you</div><!--end:1624465819825--><><!--begin:1624465841709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624465841_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624465841709--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to do the 40-hr HAZWOPER training, for the hands-on part, what are the locations offered? and the schedule of classes. \r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Mili!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMili:&nbsp;good and u?\r\nTiffany:&nbsp;Please use the following link as reference for when we host the hands-on classes and in what locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;I am good thank you!\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).  In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nMili:&nbsp;that was it. Thank you\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('24911331152', 1624474792, 1624475370, 2, 23, 0, 7, 0, 0, 5, 0, 3628, 0, 0, 0, 0, 'Chris Stenzel', 'christopher.stenzel@tkinet.com', '72.44.194.34', '8a9bc801fe787f65eba03248d1039374', 'Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Tessenderlo Kerley-cus-', 'I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure', '<div class=\'ca\'><div class=\'info_box\'><i>I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624474796355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624474796_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Chris Stenzel</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624474796355--><><!--begin:1624474817421--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624474817_cv>:&nbsp;</b></span>Good thank you</div><!--end:1624474817421--><><!--begin:1624474925417--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624474925_co>:&nbsp;</b></span>That class is currently pending and the final decision will be made on Friday.  </div><!--end:1624474925417--><><!--begin:1624474980870--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624474981_cv>:&nbsp;</b></span>Thank you, if the class does not go as planned will I or the student enrolled receive an email stating as such</div><!--end:1624474980870--><><!--begin:1624475045562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475045_co>:&nbsp;</b></span>Yes we will be reaching out either way via phone and email.  I do have Doug Wilkinson as the main POC on the Tessenderlo Kerley, Inc. account</div><!--end:1624475045562--><><!--begin:1624475120538--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475120_cv>:&nbsp;</b></span>That is fine, He has moved to the Plant manager position I have taken his role as Asst. My contact email can be added as well.</div><!--end:1624475120538--><><!--begin:1624475171807--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475171_co>:&nbsp;</b></span>Should I change you to the main point of contact and Doug as an alternate? </div><!--end:1624475171807--><><!--begin:1624475185127--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475185_co>:&nbsp;</b></span>We usually reach out to the main point of contacts and students</div><!--end:1624475185127--><><!--begin:1624475244979--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475245_cv>:&nbsp;</b></span>You can make me the main POC and Doug as alternate as I will be scheduling classes for students</div><!--end:1624475244979--><><!--begin:1624475288259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475288_co>:&nbsp;</b></span>I will update the account right now.  So you and the student will be receiving information from us on Friday regarding next weeks class.  </div><!--end:1624475288259--><><!--begin:1624475318155--><div class=\'cv\'><span class=\'notranslate\'><b>Chris Stenzel<timestamp_1624475318_cv>:&nbsp;</b></span>Thank you have a great rest of your day. I appreciate your help</div><!--end:1624475318155--><><!--begin:1624475363948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624475363_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624475363948--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a student registered for the 40 hour Hazwoper class to take place June 29- July 2 in Madison Wisconsin. I was wondering if this class was a go for sure\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Chris Stenzel!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChris Stenzel:&nbsp;Good thank you\r\nTiffany:&nbsp;That class is currently pending and the final decision will be made on Friday.  \r\nChris Stenzel:&nbsp;Thank you, if the class does not go as planned will I or the student enrolled receive an email stating as such\r\nTiffany:&nbsp;Yes we will be reaching out either way via phone and email.  I do have Doug Wilkinson as the main POC on the Tessenderlo Kerley, Inc. account\r\nChris Stenzel:&nbsp;That is fine, He has moved to the Plant manager position I have taken his role as Asst. My contact email can be added as well.\r\nTiffany:&nbsp;Should I change you to the main point of contact and Doug as an alternate? \r\nTiffany:&nbsp;We usually reach out to the main point of contacts and students\r\nChris Stenzel:&nbsp;You can make me the main POC and Doug as alternate as I will be scheduling classes for students\r\nTiffany:&nbsp;I will update the account right now.  So you and the student will be receiving information from us on Friday regarding next weeks class.  \r\nChris Stenzel:&nbsp;Thank you have a great rest of your day. I appreciate your help\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('249117599cg', 1624479077, 1624479969, 2, 23, 0, 10, 0, 0, 0, 0, 3036, 0, 0, 0, 0, 'Jim Bannantine', 'jbannantine@geosyntec.com', '174.230.15.15', '5806ba1d0e21f678e0d7b8c7c00d66bb', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-Jim Bannantine-cus-', 'Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624479081657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479081_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jim Bannantine</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624479081657--><><!--begin:1624479113195--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479113_co>:&nbsp;</b></span>Please use the following link as reference for when we host the hands-on classes and in what locations: <a href=\'https://csregs.com/collections/8-hour-hazwoper-annual-refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/collections/8-hour-hazwoper-annual-refresher</a></div><!--end:1624479113195--><><!--begin:1624479157360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479157_co>:&nbsp;</b></span>The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).</div><!--end:1624479157360--><><!--begin:1624479170437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479170_co>:&nbsp;</b></span>In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in. We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details. This email will be sent on Tuesday the week of the class.</div><!--end:1624479170437--><><!--begin:1624479183954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479183_co>:&nbsp;</b></span>If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.</div><!--end:1624479183954--><><!--begin:1624479867297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479867_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624479867297--><><!--begin:1624479966959--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624479966_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624479966959--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can you clarify where the hands-on training for 40-hr Hazwoper is conducted?  Is it in the same location as the 40-hr instructor-led classes?  I want to get someone registered in St. Louis, but am not sure when and where the 8-hr hands on portions are held.\r\n\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Jim Bannantine!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;Please use the following link as reference for when we host the hands-on classes and in what locations: https://csregs.com/collections/8-hour-hazwoper-annual-refresher\r\nTiffany:&nbsp;The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER).\r\nTiffany:&nbsp;In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in. We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details. This email will be sent on Tuesday the week of the class.\r\nTiffany:&nbsp;If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.\r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('249121469g5', 1624482943, 1624483391, 1, 23, 0, 6, 0, 0, 0, 0, 3496, 0, 0, 0, 0, 'ellsworth jennison', 'ellsworth.jennison@sfport.com', '208.121.64.7', 'f0ccd003da9b4ca3c7d02b5ffa4f11ee', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-port of sf-cus-Online Course-_-hazwoper-cus-', 'curse won\'t let me advance to next section', '<div class=\'ca\'><div class=\'info_box\'><i>curse won\'t let me advance to next section</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624482947969--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624482947_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>ellsworth jennison</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624482947969--><><!--begin:1624482958040--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624482957_co>:&nbsp;</b></span>one moment please while I look you up</div><!--end:1624482958040--><><!--begin:1624482986662--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624482986_cv>:&nbsp;</b></span>ok</div><!--end:1624482986662--><><!--begin:1624483044916--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483044_co>:&nbsp;</b></span>Did you complete the entire course overview module</div><!--end:1624483044916--><><!--begin:1624483054456--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483054_cv>:&nbsp;</b></span>stuck in course overview can&#39;t get to first lesson</div><!--end:1624483054456--><><!--begin:1624483073128--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483073_cv>:&nbsp;</b></span>yes</div><!--end:1624483073128--><><!--begin:1624483100369--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483100_co>:&nbsp;</b></span>Did you select the continue button at the end of the module and then select the exit module in the upper right hand corner of the screen to exit module?</div><!--end:1624483100369--><><!--begin:1624483139760--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483139_cv>:&nbsp;</b></span>hit exit but not continue button</div><!--end:1624483139760--><><!--begin:1624483178301--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483178_co>:&nbsp;</b></span>Please enter module and proceed to end and try doing that to see if it registers that you have completed the module</div><!--end:1624483178301--><><!--begin:1624483217271--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483217_cv>:&nbsp;</b></span>it says incomplete three times</div><!--end:1624483217271--><><!--begin:1624483263045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483262_co>:&nbsp;</b></span>Yes I see that.  You can launch the lesson again this will not effect any previous attempts of entering the module.   </div><!--end:1624483263045--><><!--begin:1624483311799--><div class=\'cv\'><span class=\'notranslate\'><b>ellsworth jennison<timestamp_1624483311_cv>:&nbsp;</b></span>how do I launch from here?</div><!--end:1624483311799--><><!--begin:1624483347589--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483347_co>:&nbsp;</b></span>I had another client that was stuck in the course overview earlier and to resolve his issue he selected the continue button at the end of the module and then selected the exit module link.  </div><!--end:1624483347589--><><!--begin:1624483380686--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483380_co>:&nbsp;</b></span>You would select the course overview and then select launch lesson</div><!--end:1624483380686--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'curse won\'t let me advance to next section\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, ellsworth jennison!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;one moment please while I look you up\r\nellsworth jennison:&nbsp;ok\r\nTiffany:&nbsp;Did you complete the entire course overview module\r\nellsworth jennison:&nbsp;stuck in course overview can&#39;t get to first lesson\r\nellsworth jennison:&nbsp;yes\r\nTiffany:&nbsp;Did you select the continue button at the end of the module and then select the exit module in the upper right hand corner of the screen to exit module?\r\nellsworth jennison:&nbsp;hit exit but not continue button\r\nTiffany:&nbsp;Please enter module and proceed to end and try doing that to see if it registers that you have completed the module\r\nellsworth jennison:&nbsp;it says incomplete three times\r\nTiffany:&nbsp;Yes I see that.  You can launch the lesson again this will not effect any previous attempts of entering the module.   \r\nellsworth jennison:&nbsp;how do I launch from here?\r\nTiffany:&nbsp;I had another client that was stuck in the course overview earlier and to resolve his issue he selected the continue button at the end of the module and then selected the exit module link.  \r\nTiffany:&nbsp;You would select the course overview and then select launch lesson\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2491219493t', 1624483419, 1624483433, 1, 23, 0, 3, 0, 0, 0, 0, 517, 0, 0, 0, 0, 'Visitor', 'null', '208.121.64.7', 'f0ccd003da9b4ca3c7d02b5ffa4f11ee', '0', 'null', '<div class=\'ca\'><div class=\'info_box\'><i>null</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624483421111--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624483421_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Visitor</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624483421111--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'null\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Visitor!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('2492723007n', 1624633765, 1624634027, 2, 23, 0, 4, 0, 0, 0, 0, 3983, 0, 0, 0, 0, 'Nicholas Zygmont', 'nickzygmont@gmail.com', '24.91.132.199', 'a6332db7fc6ad188da03df4de88c8d8b', 'Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-BL Companies-cus-', 'Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624633778124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633778_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Nicholas Zygmont</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624633778124--><><!--begin:1624633810005--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633809_co>:&nbsp;</b></span>There are a couple things I need to check:<br><br>1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:<br><a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a><br><br>2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. <br><br>Do either of these options resolve your question?</div><!--end:1624633810005--><><!--begin:1624633893310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633893_co>:&nbsp;</b></span>I see after looking you up you competed it as an Independent Student.  So you are able to receive another certificate by submitting the request through our website and paying the $10 reissue fee.  We can send it via PDF or hard copy.    </div><!--end:1624633893310--><><!--begin:1624633928314--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Zygmont<timestamp_1624633928_cv>:&nbsp;</b></span>ok thank you. that answers my question. I appreciate the help</div><!--end:1624633928314--><><!--begin:1624633945583--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633945_co>:&nbsp;</b></span>You will need to use this website <a href=\'https://csregs.com/pages/certificate-request-for-sponsoring-employer\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-sponsoring-employer</a> and just enter the company as independent student.  </div><!--end:1624633945583--><><!--begin:1624633952508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624633952_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624633952508--><><!--begin:1624634019165--><div class=\'cv\'><span class=\'notranslate\'><b>Nicholas Zygmont<timestamp_1624634019_cv>:&nbsp;</b></span>nope all set hanks. Have a great day</div><!--end:1624634019165--><><!--begin:1624634027504--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624634027_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624634027504--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Hello, I took my 40 hour hazwoper course back in April of 2014. I have an email saying I passed. I unfortunately am unable to locate my certificate and was wondering how to get one because to login it says I do not have my email registered. Is it possible to get a digital copy sent to me? Thank you.\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Nicholas Zygmont!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany:&nbsp;There are a couple things I need to check:1. If you are still employed at the company who ordered the training, you can request a replacement by clicking this link:https://csregs.com/pages/certificate-request-for-sponsoring-employer2. If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. Do either of these options resolve your question?\r\nTiffany:&nbsp;I see after looking you up you competed it as an Independent Student.  So you are able to receive another certificate by submitting the request through our website and paying the $10 reissue fee.  We can send it via PDF or hard copy.    \r\nNicholas Zygmont:&nbsp;ok thank you. that answers my question. I appreciate the help\r\nTiffany:&nbsp;You will need to use this website https://csregs.com/pages/certificate-request-for-sponsoring-employer and just enter the company as independent student.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nNicholas Zygmont:&nbsp;nope all set hanks. Have a great day\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('249288126st', 1624649601, 1624650643, 2, 23, 0, 5, 0, 0, 0, 0, 7034, 0, 0, 0, 0, 'Justin Cunningham', 'justin.cunningham@pfanstiehl.com', '50.204.70.202', 'da2966370c0c0211af5acd9962e68288', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Pfanstiehl-cus-', 'I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?', '<div class=\'ca\'><div class=\'info_box\'><i>I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624649604278--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649604_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Justin Cunningham</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624649604278--><><!--begin:1624649634094--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624649634_cv>:&nbsp;</b></span>I&#39;m alright. How about yourself.</div><!--end:1624649634094--><><!--begin:1624649647047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649646_co>:&nbsp;</b></span>I am good thank you! Can I please get an order # or student names to look up the account?</div><!--end:1624649647047--><><!--begin:1624649821986--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624649821_co>:&nbsp;</b></span>Students have 30 days to accept a course invite before it expires and returns the seat back into the companies account.  All students have 90 days to complete training after accepting the course invite before the course expires. </div><!--end:1624649821986--><><!--begin:1624650005789--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650005_co>:&nbsp;</b></span>The due date listed is set by the group manager at the time of sending the invitation. <br> This date does not effect the course expire/end date.  </div><!--end:1624650005789--><><!--begin:1624650009046--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650008_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br><br></div><!--end:1624650009046--><><!--begin:1624650040436--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650040_cv>:&nbsp;</b></span>so the due date was set b me but really has no effect on the course availability?</div><!--end:1624650040436--><><!--begin:1624650078588--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650078_co>:&nbsp;</b></span>That is correct.  The course will still be accessible for the full 90 days.</div><!--end:1624650078588--><><!--begin:1624650116901--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650117_cv>:&nbsp;</b></span>I know that they were all accepted, just didn&#39;t know if that date I assigned needed to be changed</div><!--end:1624650116901--><><!--begin:1624650152693--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650152_co>:&nbsp;</b></span>If they were just invite in June then the students should be good until September </div><!--end:1624650152693--><><!--begin:1624650203999--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650204_cv>:&nbsp;</b></span>Yes, invitations were sent in June and i had put the deadline of June 30th but they will all need more time to complete the course</div><!--end:1624650203999--><><!--begin:1624650235839--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650235_cv>:&nbsp;</b></span>I just didn&#39;t know if I could change the due date or not</div><!--end:1624650235839--><><!--begin:1624650312818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650312_co>:&nbsp;</b></span>Okay.  Yes they will see the due date which does not effect their access to the course. <br>I can change the date if you would like but I wil need to go into each students account to do so.  Do you want to provide a list of names?</div><!--end:1624650312818--><><!--begin:1624650344534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650344_co>:&nbsp;</b></span>and a new due date</div><!--end:1624650344534--><><!--begin:1624650382826--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650382_cv>:&nbsp;</b></span>Do you just need the names and new date?</div><!--end:1624650382826--><><!--begin:1624650393397--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650393_co>:&nbsp;</b></span>yes</div><!--end:1624650393397--><><!--begin:1624650420826--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650420_cv>:&nbsp;</b></span>Justin Cunningham (IATA) - Due Date 7/31/2021</div><!--end:1624650420826--><><!--begin:1624650437834--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650437_cv>:&nbsp;</b></span>Bryan Haines (IATA) Due Date - 7/31/2021</div><!--end:1624650437834--><><!--begin:1624650461626--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650461_cv>:&nbsp;</b></span>Juan Jimenez (DOT) </div><!--end:1624650461626--><><!--begin:1624650475086--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650475_cv>:&nbsp;</b></span>Leo Juarez (DOT) - Due Date 7/31/2021</div><!--end:1624650475086--><><!--begin:1624650487875--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650487_cv>:&nbsp;</b></span>Eric Radcliff (DOT) - Due Date 7/31/2021</div><!--end:1624650487875--><><!--begin:1624650496051--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650496_cv>:&nbsp;</b></span>Cody Terry (DOT) - Due Date 7/31/2021</div><!--end:1624650496051--><><!--begin:1624650618478--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650618_co>:&nbsp;</b></span>I have updated all due dates as requested.  </div><!--end:1624650618478--><><!--begin:1624650624557--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650624_cv>:&nbsp;</b></span>Thank you very much</div><!--end:1624650624557--><><!--begin:1624650629447--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650629_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1624650629447--><><!--begin:1624650631845--><div class=\'cv\'><span class=\'notranslate\'><b>Justin Cunningham<timestamp_1624650631_cv>:&nbsp;</b></span>That&#39;s all I needed</div><!--end:1624650631845--><><!--begin:1624650633688--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650633_co>:&nbsp;</b></span>My pleasure!</div><!--end:1624650633688--><><!--begin:1624650638359--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624650638_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1624650638359--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I assigned seats to a class but need to extend the deadline for finishing the course. How can I extend the date?\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Justin Cunningham!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJustin Cunningham:&nbsp;I&#39;m alright. How about yourself.\r\nTiffany:&nbsp;I am good thank you! Can I please get an order # or student names to look up the account?\r\nTiffany:&nbsp;Students have 30 days to accept a course invite before it expires and returns the seat back into the companies account.  All students have 90 days to complete training after accepting the course invite before the course expires. \r\nTiffany:&nbsp;The due date listed is set by the group manager at the time of sending the invitation.  This date does not effect the course expire/end date.  \r\nTiffany:&nbsp;We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? \r\nJustin Cunningham:&nbsp;so the due date was set b me but really has no effect on the course availability?\r\nTiffany:&nbsp;That is correct.  The course will still be accessible for the full 90 days.\r\nJustin Cunningham:&nbsp;I know that they were all accepted, just didn&#39;t know if that date I assigned needed to be changed\r\nTiffany:&nbsp;If they were just invite in June then the students should be good until September \r\nJustin Cunningham:&nbsp;Yes, invitations were sent in June and i had put the deadline of June 30th but they will all need more time to complete the course\r\nJustin Cunningham:&nbsp;I just didn&#39;t know if I could change the due date or not\r\nTiffany:&nbsp;Okay.  Yes they will see the due date which does not effect their access to the course. I can change the date if you would like but I wil need to go into each students account to do so.  Do you want to provide a list of names?\r\nTiffany:&nbsp;and a new due date\r\nJustin Cunningham:&nbsp;Do you just need the names and new date?\r\nTiffany:&nbsp;yes\r\nJustin Cunningham:&nbsp;Justin Cunningham (IATA) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Bryan Haines (IATA) Due Date - 7/31/2021\r\nJustin Cunningham:&nbsp;Juan Jimenez (DOT) \r\nJustin Cunningham:&nbsp;Leo Juarez (DOT) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Eric Radcliff (DOT) - Due Date 7/31/2021\r\nJustin Cunningham:&nbsp;Cody Terry (DOT) - Due Date 7/31/2021\r\nTiffany:&nbsp;I have updated all due dates as requested.  \r\nJustin Cunningham:&nbsp;Thank you very much\r\nTiffany:&nbsp;Is there anything else I can assist you with?\r\nJustin Cunningham:&nbsp;That&#39;s all I needed\r\nTiffany:&nbsp;My pleasure!\r\nTiffany:&nbsp;My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('249527445j9', 1624888917, 1624889239, 2, 23, 0, 5, 0, 0, 5, 0, 2831, 0, 0, 0, 0, 'Spencer Davis', 'Davis2sj@gmail.com', '96.225.74.131', '2d6ee5e54309f473d3d7560598c7c35c', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-stantec-cus-', 'Cant get into my account. \r\nive ordered an online training course and cant start', '<div class=\'ca\'><div class=\'info_box\'><i>Cant get into my account. \r\nive ordered an online training course and cant start</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1624888921393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624888921_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Spencer Davis</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1624888921393--><><!--begin:1624888949046--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624888948_cv>:&nbsp;</b></span>Would be better if the system would recognize my email associated with my account so i can change my password so i can start my course </div><!--end:1624888949046--><><!--begin:1624888998733--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624888998_co>:&nbsp;</b></span>Did you use the links in the email you received after purchasing the new course today to get to the website?</div><!--end:1624888998733--><><!--begin:1624889041144--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889040_cv>:&nbsp;</b></span>i have a order confirmation reciept and nothing else</div><!--end:1624889041144--><><!--begin:1624889049780--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889049_cv>:&nbsp;</b></span>it doenst have links it just takes me to my order which says paid</div><!--end:1624889049780--><><!--begin:1624889101145--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889100_cv>:&nbsp;</b></span>it takes me to the oder and says its confirmed we will get it ready for shipping... but its an online class</div><!--end:1624889101145--><><!--begin:1624889106610--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889106_cv>:&nbsp;</b></span>what is being shipped to me?</div><!--end:1624889106610--><><!--begin:1624889155647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624889155_co>:&nbsp;</b></span>Nothing will be shipped to you.  I will send you an email invite now to start the training.  </div><!--end:1624889155647--><><!--begin:1624889169992--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889169_cv>:&nbsp;</b></span>Thank you Tiffany</div><!--end:1624889169992--><><!--begin:1624889207096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1624889207_co>:&nbsp;</b></span>My pleasure! It has been sent.</div><!--end:1624889207096--><><!--begin:1624889234824--><div class=\'cv\'><span class=\'notranslate\'><b>Spencer Davis<timestamp_1624889234_cv>:&nbsp;</b></span>Got it! thank you so much</div><!--end:1624889234824--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Cant get into my account. \r\nive ordered an online training course and cant start\r\nTiffany has joined the chat.\r\nTiffany:&nbsp;Hi, Spencer Davis!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSpencer Davis:&nbsp;Would be better if the system would recognize my email associated with my account so i can change my password so i can start my course \r\nTiffany:&nbsp;Did you use the links in the email you received after purchasing the new course today to get to the website?\r\nSpencer Davis:&nbsp;i have a order confirmation reciept and nothing else\r\nSpencer Davis:&nbsp;it doenst have links it just takes me to my order which says paid\r\nSpencer Davis:&nbsp;it takes me to the oder and says its confirmed we will get it ready for shipping... but its an online class\r\nSpencer Davis:&nbsp;what is being shipped to me?\r\nTiffany:&nbsp;Nothing will be shipped to you.  I will send you an email invite now to start the training.  \r\nSpencer Davis:&nbsp;Thank you Tiffany\r\nTiffany:&nbsp;My pleasure! It has been sent.\r\nSpencer Davis:&nbsp;Got it! thank you so much\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
