Hello,
I am working through the fire protection 1 module and I cannot move past the pre-assessment quiz. I took the quiz and it will not go to the next topic when i hit next. I've tried refreshing the browser. Closing and reopening the browser, and replaying the module introduction.

Thanks,
Tiffany has joined the chat.
Tiffany: Hi, Hannah Rigoni!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Hannah Rigoni: I&#39;m great and you?
Tiffany: I am good thanks
Tiffany: One moment while I look you up
Hannah Rigoni: Sounds good.
Tiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Hannah Rigoni: I have met the time requirements to move forward to the fire protection 1 module. I can start it. I just cannot get past the pre-assessment page. The next button won&#39;t advance anything. Once I click through with my answer and it pops up with the window that says correct and incorrect, I hit continue, and then I can&#39;t click next.
Tiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?
Hannah Rigoni: Nope!
Tiffany: You can refresh your page and you will see that module as passed
Tiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Hannah Rigoni: Thank you.
Chat closed by the visitor. Chat has ended.

