<div class='ca'><div class='info_box'><i>I cannot get past the online support section.  I completed the course overview which shows completed but I cannot start lesson 1</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1712838734083--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712838733_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Andrew Haselhoff</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1712838734083--><><!--begin:1712838742803--><div class='cv'><span class='notranslate'><b>Andrew Haselhoff<timestamp_1712838742_cv>:&nbsp;</b></span>ok</div><!--end:1712838742803--><><!--begin:1712838772380--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712838772_co>:&nbsp;</b></span>One moment while I look you up</div><!--end:1712838772380--><><!--begin:1712838813472--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712838813_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1712838813472--><><!--begin:1712838890138--><div class='cv'><span class='notranslate'><b>Andrew Haselhoff<timestamp_1712838889_cv>:&nbsp;</b></span>in the online course support section - it seems like its trying to launch but its not</div><!--end:1712838890138--><><!--begin:1712838931880--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712838931_co>:&nbsp;</b></span>You just need to log an additional 40 seconds in the course overview section and then lesson 1 will unlock to start</div><!--end:1712838931880--><><!--begin:1712838932555--><div class='cv'><span class='notranslate'><b>Andrew Haselhoff<timestamp_1712838932_cv>:&nbsp;</b></span>I believe its the online support section that is holding me up from starting with lesson 1</div><!--end:1712838932555--><><!--begin:1712838984459--><div class='cv'><span class='notranslate'><b>Andrew Haselhoff<timestamp_1712838983_cv>:&nbsp;</b></span>course overview section shows completed</div><!--end:1712838984459--><><!--begin:1712838985257--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712838985_co>:&nbsp;</b></span>You need to log an additional 40 seconds in the course overview section as the minimum time requirement is not met. <br> The course overview does not count towards time requirements</div><!--end:1712838985257--><><!--begin:1712839004632--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712839004_co>:&nbsp;</b></span>Even if you have completed and passed all previous modules the time requirement must be met.</div><!--end:1712839004632--><><!--begin:1712839022832--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712839022_co>:&nbsp;</b></span>You will simply just need to go back through the previous module and put some review time in. The competition status of the module will not change by re-entering it.</div><!--end:1712839022832--><><!--begin:1712839042433--><div class='cv'><span class='notranslate'><b>Andrew Haselhoff<timestamp_1712839042_cv>:&nbsp;</b></span>question?  the online course support section - should it show/state that it is completed?</div><!--end:1712839042433--><><!--begin:1712839065472--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1712839065_co>:&nbsp;</b></span>No that does not need to show completed</div><!--end:1712839065472--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>