INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3384467143Z', 1713808188, 1713808289, 2, 23, 9, 6, 0, 0, 0, 0, 2061, 0, 0, 0, 0, 'Lory', 'bruderl@mtmary.edu', '74.62.87.72', 'd339364ba9958db2396c734407fe4c00', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Mount Mary University-cus-', 'I just registered for online training and when I log in nothing is available. Is there a waiting period before it appears?', '<div class=\'ca\'><div class=\'info_box\'><i>I just registered for online training and when I log in nothing is available. Is there a waiting period before it appears?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713808190386--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713808190_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Lory</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713808190386--><><!--begin:1713808208052--><div class=\'cv\'><span class=\'notranslate\'><b>Lory<timestamp_1713808208_cv>:&nbsp;</b></span>I&#39;m good. How are you?</div><!--end:1713808208052--><><!--begin:1713808215883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713808215_co>:&nbsp;</b></span>I am good thanks</div><!--end:1713808215883--><><!--begin:1713808222862--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713808222_co>:&nbsp;</b></span>I will get that corrected for you now</div><!--end:1713808222862--><><!--begin:1713808240123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713808239_co>:&nbsp;</b></span>The course is for yourself correct?</div><!--end:1713808240123--><><!--begin:1713808247042--><div class=\'cv\'><span class=\'notranslate\'><b>Lory<timestamp_1713808247_cv>:&nbsp;</b></span>Thank you!</div><!--end:1713808247042--><><!--begin:1713808249963--><div class=\'cv\'><span class=\'notranslate\'><b>Lory<timestamp_1713808250_cv>:&nbsp;</b></span>Yes</div><!--end:1713808249963--><><!--begin:1713808271906--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713808271_co>:&nbsp;</b></span>Okay you should be able to refresh and see the course in your account now</div><!--end:1713808271906--><><!--begin:1713808286035--><div class=\'cv\'><span class=\'notranslate\'><b>Lory<timestamp_1713808286_cv>:&nbsp;</b></span>Ok, thanks again!</div><!--end:1713808286035--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just registered for online training and when I log in nothing is available. Is there a waiting period before it appears?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Lory!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLory: I&#39;m good. How are you?\r\nTiffany: I am good thanks\r\nTiffany: I will get that corrected for you now\r\nTiffany: The course is for yourself correct?\r\nLory: Thank you!\r\nLory: Yes\r\nTiffany: Okay you should be able to refresh and see the course in your account now\r\nLory: Ok, thanks again!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338451417JE', 1713812890, 1713813165, 1, 23, 8, 4, 0, 0, 5, 0, 2690, 0, 0, 0, 0, 'Jeff Pluta', 'jeffrey.pluta@arcadis.com', '99.62.114.36', '14bdf98bdf7cdcf003a8754eb3f05a89', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Arcadis-cus-Online Course-_-40-hour HAZWOPER-cus-', 'The site oon\'t load.  ', '<div class=\'ca\'><div class=\'info_box\'><i>The site oon\'t load.  </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713812893981--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713812893_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jeff Pluta</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713812893981--><><!--begin:1713812907268--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Pluta<timestamp_1713812907_cv>:&nbsp;</b></span>Well</div><!--end:1713812907268--><><!--begin:1713812946533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713812946_co>:&nbsp;</b></span>which site are you on?</div><!--end:1713812946533--><><!--begin:1713812956071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713812955_co>:&nbsp;</b></span>our training site or main purchase website</div><!--end:1713812956071--><><!--begin:1713812969451--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Pluta<timestamp_1713812969_cv>:&nbsp;</b></span>training</div><!--end:1713812969451--><><!--begin:1713812979185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713812979_co>:&nbsp;</b></span>One moment please</div><!--end:1713812979185--><><!--begin:1713813053167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713813053_co>:&nbsp;</b></span>What browser are you on? It loaded up for me and I am using Chrome</div><!--end:1713813053167--><><!--begin:1713813079600--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Pluta<timestamp_1713813079_cv>:&nbsp;</b></span>edge</div><!--end:1713813079600--><><!--begin:1713813117071--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713813116_co>:&nbsp;</b></span>That should work</div><!--end:1713813117071--><><!--begin:1713813130623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713813130_co>:&nbsp;</b></span>I do not see you have an account set up </div><!--end:1713813130623--><><!--begin:1713813136184--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Pluta<timestamp_1713813135_cv>:&nbsp;</b></span>I tried chrome and it appears to be working</div><!--end:1713813136184--><><!--begin:1713813145823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713813145_co>:&nbsp;</b></span>Okay good</div><!--end:1713813145823--><><!--begin:1713813161450--><div class=\'cv\'><span class=\'notranslate\'><b>Jeff Pluta<timestamp_1713813161_cv>:&nbsp;</b></span>THanks for your help.  Goodbye</div><!--end:1713813161450--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The site oon\'t load.  \r\nTiffany has joined the chat.\r\nTiffany: Hi, Jeff Pluta!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJeff Pluta: Well\r\nTiffany: which site are you on?\r\nTiffany: our training site or main purchase website\r\nJeff Pluta: training\r\nTiffany: One moment please\r\nTiffany: What browser are you on? It loaded up for me and I am using Chrome\r\nJeff Pluta: edge\r\nTiffany: That should work\r\nTiffany: I do not see you have an account set up \r\nJeff Pluta: I tried chrome and it appears to be working\r\nTiffany: Okay good\r\nJeff Pluta: THanks for your help.  Goodbye\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338453572B9', 1713815057, 1713815404, 2, 23, 20, 3, 0, 0, 5, 0, 2708, 0, 0, 0, 0, 'Jillian', 'JILLIAN.OLIVAR@tetratech.com', '152.186.148.58', '793251c91d7bda7da4af56be3ad3dfe9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Tetra Tech-cus-', 'How can I schedule the in-person portion of the 40 hour online standard training that I have purchased?', '<div class=\'ca\'><div class=\'info_box\'><i>How can I schedule the in-person portion of the 40 hour online standard training that I have purchased?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713815059284--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815059_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jillian</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713815059284--><><!--begin:1713815085401--><div class=\'cv\'><span class=\'notranslate\'><b>Jillian<timestamp_1713815085_cv>:&nbsp;</b></span>Hi Tiffany! I&#39;m great thank you</div><!--end:1713815085401--><><!--begin:1713815088123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815087_co>:&nbsp;</b></span>Have you or the student completed the online training?</div><!--end:1713815088123--><><!--begin:1713815102222--><div class=\'cv\'><span class=\'notranslate\'><b>Jillian<timestamp_1713815102_cv>:&nbsp;</b></span>I am almost done with the online portion but not yet</div><!--end:1713815102222--><><!--begin:1713815273516--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815273_co>:&nbsp;</b></span>I can send you an email on how to register for the hands-on class once you are completed with the online portion</div><!--end:1713815273516--><><!--begin:1713815290077--><div class=\'cv\'><span class=\'notranslate\'><b>Jillian<timestamp_1713815290_cv>:&nbsp;</b></span>yes that would be very helpful </div><!--end:1713815290077--><><!--begin:1713815337703--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815337_co>:&nbsp;</b></span>It has been sent</div><!--end:1713815337703--><><!--begin:1713815349142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815349_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713815349142--><><!--begin:1713815360426--><div class=\'cv\'><span class=\'notranslate\'><b>Jillian<timestamp_1713815360_cv>:&nbsp;</b></span>That is all for now thank you!</div><!--end:1713815360426--><><!--begin:1713815403398--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713815403_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713815403398--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How can I schedule the in-person portion of the 40 hour online standard training that I have purchased?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jillian!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJillian: Hi Tiffany! I&#39;m great thank you\r\nTiffany: Have you or the student completed the online training?\r\nJillian: I am almost done with the online portion but not yet\r\nTiffany: I can send you an email on how to register for the hands-on class once you are completed with the online portion\r\nJillian: yes that would be very helpful \r\nTiffany: It has been sent\r\nTiffany: Is there anything else I can assist you with today?\r\nJillian: That is all for now thank you!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338458613XY', 1713820109, 1713820330, 2, 23, 32, 11, 0, 0, 0, 0, 2348, 0, 0, 0, 0, 'Jason Spence', 'jspence@thesterlinglab.com', '50.171.170.114', '05280438ea8bb349ed6d04ac43855d49', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-EMT-cus-', 'Unable to login / receive password reset', '<div class=\'ca\'><div class=\'info_box\'><i>Unable to login / receive password reset</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713820112525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820112_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jason Spence</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713820112525--><><!--begin:1713820126817--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Spence<timestamp_1713820125_cv>:&nbsp;</b></span>I am good how are you?</div><!--end:1713820126817--><><!--begin:1713820136124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820135_co>:&nbsp;</b></span>good thanks</div><!--end:1713820136124--><><!--begin:1713820193544--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820193_co>:&nbsp;</b></span>We have a new system so if you are trying to purchase training you will need to create a new account</div><!--end:1713820193544--><><!--begin:1713820200261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820200_co>:&nbsp;</b></span><a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1713820200261--><><!--begin:1713820245406--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Spence<timestamp_1713820243_cv>:&nbsp;</b></span>Well that pretty much answers my question then. I will do that.</div><!--end:1713820245406--><><!--begin:1713820273876--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820273_co>:&nbsp;</b></span>Great is there anything else I can assist you with today?</div><!--end:1713820273876--><><!--begin:1713820294024--><div class=\'cv\'><span class=\'notranslate\'><b>Jason Spence<timestamp_1713820292_cv>:&nbsp;</b></span>That is it. Thank you</div><!--end:1713820294024--><><!--begin:1713820318108--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820317_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713820318108--><><!--begin:1713820322772--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713820322_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1713820322772--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Unable to login / receive password reset\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jason Spence!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJason Spence: I am good how are you?\r\nTiffany: good thanks\r\nTiffany: We have a new system so if you are trying to purchase training you will need to create a new account\r\nTiffany: http://www.csregs.com\r\nJason Spence: Well that pretty much answers my question then. I will do that.\r\nTiffany: Great is there anything else I can assist you with today?\r\nJason Spence: That is it. Thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3385269867Q', 1713888472, 1713888884, 2, 23, 21, 3, 0, 0, 0, 0, 2228, 0, 0, 0, 0, 'Catrina', 'ccarter@vista-industrial.com', '207.137.12.34', '53f182e2f43f91712f9ea57129461091', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-VIP-cus-', 'Do you have a 40 hour Hazwopr in person training in Spanish?', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a 40 hour Hazwopr in person training in Spanish?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713888474431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713888474_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Catrina</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713888474431--><><!--begin:1713888512573--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1713888512_cv>:&nbsp;</b></span>Good, thank you.  I&#39;m wondering if you have any in-person 40 hr hazwopr trainings that are strictly in spanish?</div><!--end:1713888512573--><><!--begin:1713888556214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713888556_co>:&nbsp;</b></span>We do not have a seminar open enrollment course fully in Spanish but we can come onsite and do a private class for a group of students in Spanish if needed.</div><!--end:1713888556214--><><!--begin:1713888580944--><div class=\'cv\'><span class=\'notranslate\'><b>Catrina<timestamp_1713888580_cv>:&nbsp;</b></span>no thanks, we only have one person that would need it.  thank you</div><!--end:1713888580944--><><!--begin:1713888590677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713888590_co>:&nbsp;</b></span>You are welcome!</div><!--end:1713888590677--><><!--begin:1713888599669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713888599_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713888599669--><><!--begin:1713888804624--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713888804_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713888804624--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you have a 40 hour Hazwopr in person training in Spanish?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Catrina!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCatrina: Good, thank you.  I&#39;m wondering if you have any in-person 40 hr hazwopr trainings that are strictly in spanish?\r\nTiffany: We do not have a seminar open enrollment course fully in Spanish but we can come onsite and do a private class for a group of students in Spanish if needed.\r\nCatrina: no thanks, we only have one person that would need it.  thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338531899JV', 1713893387, 1713893542, 2, 23, 23, 6, 0, 0, 0, 0, 1851, 0, 0, 0, 0, 'Elaina Tueffel ', 'etueffel01@hamline.edu', '74.96.29.138', '529a2f597f8b019938dde0ad5b1c9915', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-The 106 Group/Chronicle Heritage/Commonwealth Heritage -cus-', 'Hello, I have just recently done my 8 hour HAZWOPER refresher course, and I\'m wondering what primary training I have done before that? I have another project that requires 40 hours, but I cannot find prior records of my previous trainings. I\'m wondering if you could look into what my previous history may be? Thank you! ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I have just recently done my 8 hour HAZWOPER refresher course, and I\'m wondering what primary training I have done before that? I have another project that requires 40 hours, but I cannot find prior records of my previous trainings. I\'m wondering if you could look into what my previous history may be? Thank you! </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713893389097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713893388_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Elaina Tueffel </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713893389097--><><!--begin:1713893402355--><div class=\'cv\'><span class=\'notranslate\'><b>Elaina Tueffel <timestamp_1713893402_cv>:&nbsp;</b></span>I&#39;m well Tiffany, how are you? </div><!--end:1713893402355--><><!--begin:1713893432016--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713893431_co>:&nbsp;</b></span>Good thanks</div><!--end:1713893432016--><><!--begin:1713893441680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713893441_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1713893441680--><><!--begin:1713893504792--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713893504_co>:&nbsp;</b></span>I only show the one 8-Hour HAZWOPER completed with us this year so you may have completed your initial training elsewhere</div><!--end:1713893504792--><><!--begin:1713893526688--><div class=\'cv\'><span class=\'notranslate\'><b>Elaina Tueffel <timestamp_1713893526_cv>:&nbsp;</b></span>Okay, well thank you! (:</div><!--end:1713893526688--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I have just recently done my 8 hour HAZWOPER refresher course, and I\'m wondering what primary training I have done before that? I have another project that requires 40 hours, but I cannot find prior records of my previous trainings. I\'m wondering if you could look into what my previous history may be? Thank you! \r\nTiffany has joined the chat.\r\nTiffany: Hi, Elaina Tueffel !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nElaina Tueffel : I&#39;m well Tiffany, how are you? \r\nTiffany: Good thanks\r\nTiffany: One moment while I look you up please\r\nTiffany: I only show the one 8-Hour HAZWOPER completed with us this year so you may have completed your initial training elsewhere\r\nElaina Tueffel : Okay, well thank you! (:\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('338538437B9', 1713899912, 1713900209, 1, 23, 10, 5, 0, 0, 0, 0, 4751, 0, 0, 0, 0, 'Regan', 'regan.helsley@spacex.com', '192.31.243.68', 'd7b841a1005c1b17ba8c4a0686288ada', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-SpaceX-cus-Online Course-_-24 Hour HAZWAPER-cus-', 'I keep having an issue with the site crashing and not saving my progress. I was wondering if I could get help with this issue?', '<div class=\'ca\'><div class=\'info_box\'><i>I keep having an issue with the site crashing and not saving my progress. I was wondering if I could get help with this issue?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713899914523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713899914_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Regan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713899914523--><><!--begin:1713899935393--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713899935_cv>:&nbsp;</b></span>I&#39;m great, thanks for asking.</div><!--end:1713899935393--><><!--begin:1713899967306--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713899967_co>:&nbsp;</b></span>We have not been having issues with the site crashing on our end.  What browser are you using?</div><!--end:1713899967306--><><!--begin:1713899989493--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713899989_cv>:&nbsp;</b></span>Google Chrome</div><!--end:1713899989493--><><!--begin:1713900002897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900002_co>:&nbsp;</b></span>That is good</div><!--end:1713900002897--><><!--begin:1713900017968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900017_co>:&nbsp;</b></span>Are you completing it one a desktop?</div><!--end:1713900017968--><><!--begin:1713900064810--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713900064_cv>:&nbsp;</b></span>No, I am using a laptop.</div><!--end:1713900064810--><><!--begin:1713900084696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900084_co>:&nbsp;</b></span>Okay that should be okay as well</div><!--end:1713900084696--><><!--begin:1713900095856--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900095_co>:&nbsp;</b></span>I am pulling up your background reports now</div><!--end:1713900095856--><><!--begin:1713900106940--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900106_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1713900106940--><><!--begin:1713900199855--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713900199_cv>:&nbsp;</b></span>No</div><!--end:1713900199855--><><!--begin:1713900209243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713900209_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1713900209243--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I keep having an issue with the site crashing and not saving my progress. I was wondering if I could get help with this issue?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Regan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRegan: I&#39;m great, thanks for asking.\r\nTiffany: We have not been having issues with the site crashing on our end.  What browser are you using?\r\nRegan: Google Chrome\r\nTiffany: That is good\r\nTiffany: Are you completing it one a desktop?\r\nRegan: No, I am using a laptop.\r\nTiffany: Okay that should be okay as well\r\nTiffany: I am pulling up your background reports now\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nRegan: No\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are &quot;stuck&quot; on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('338604635RZ', 1713966107, 1713967018, 2, 23, 7, 3, 0, 0, 0, 0, 2583, 0, 0, 0, 0, 'Kay Foley', 'kay.foley@aecom.com', '134.238.203.156', '391298c05193564513b72fc5fe47a6bd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'I am receiving an error when I try to create an account. The error reads \"An error occurred during registration. Please try again.\" I have tried several times and on two different browsers. Do you know what the problem might be?', '<div class=\'ca\'><div class=\'info_box\'><i>I am receiving an error when I try to create an account. The error reads \"An error occurred during registration. Please try again.\" I have tried several times and on two different browsers. Do you know what the problem might be?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713966111943--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713966111_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kay Foley</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713966111943--><><!--begin:1713966127362--><div class=\'cv\'><span class=\'notranslate\'><b>Kay Foley<timestamp_1713966127_cv>:&nbsp;</b></span>I&#39;m good thank you. </div><!--end:1713966127362--><><!--begin:1713966155158--><div class=\'cv\'><span class=\'notranslate\'><b>Kay Foley<timestamp_1713966155_cv>:&nbsp;</b></span>Hoping to receive help in creating my account</div><!--end:1713966155158--><><!--begin:1713966172861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713966172_co>:&nbsp;</b></span>I will get an account set up for you now and then send you a password set email </div><!--end:1713966172861--><><!--begin:1713966177660--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713966177_co>:&nbsp;</b></span>Once moment please</div><!--end:1713966177660--><><!--begin:1713966188876--><div class=\'cv\'><span class=\'notranslate\'><b>Kay Foley<timestamp_1713966188_cv>:&nbsp;</b></span>Thank you!</div><!--end:1713966188876--><><!--begin:1713966259429--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713966259_co>:&nbsp;</b></span>The email has been sent from our NetSuite system</div><!--end:1713966259429--><><!--begin:1713966583990--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713966583_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713966583990--><><!--begin:1713967015880--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713967015_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713967015880--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am receiving an error when I try to create an account. The error reads \"An error occurred during registration. Please try again.\" I have tried several times and on two different browsers. Do you know what the problem might be?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kay Foley!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKay Foley: I&#39;m good thank you. \r\nKay Foley: Hoping to receive help in creating my account\r\nTiffany: I will get an account set up for you now and then send you a password set email \r\nTiffany: Once moment please\r\nKay Foley: Thank you!\r\nTiffany: The email has been sent from our NetSuite system\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338607640YZ', 1713969127, 1713969472, 2, 23, 22, 5, 0, 0, 0, 0, 2591, 0, 0, 0, 0, 'Debbie', 'debbie.westphal@spicergroup.com', '71.89.138.162', 'c0ee7dfe500675ac4f352cd7b4f6f8c2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Spicer Group-cus-', 'Can we have an extension on one of the training courses that one of my employees are scheduled to take? It expires in two weeks but I am looking to extend that time to June 1st', '<div class=\'ca\'><div class=\'info_box\'><i>Can we have an extension on one of the training courses that one of my employees are scheduled to take? It expires in two weeks but I am looking to extend that time to June 1st</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713969129924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969129_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Debbie</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713969129924--><><!--begin:1713969137763--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie<timestamp_1713969137_cv>:&nbsp;</b></span>im good, how are you?</div><!--end:1713969137763--><><!--begin:1713969148837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969148_co>:&nbsp;</b></span>Good thanks! Can I pease get the students name?</div><!--end:1713969148837--><><!--begin:1713969163643--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie<timestamp_1713969163_cv>:&nbsp;</b></span>Andy Schafer</div><!--end:1713969163643--><><!--begin:1713969303881--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969303_co>:&nbsp;</b></span>We allow a courtesy ONE TIME 30-day extension at no fee from the students original expiration date. Andy&#39;s new course expiration date is now: 06/02/2024</div><!--end:1713969303881--><><!--begin:1713969317669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969317_co>:&nbsp;</b></span>If Andy is unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. </div><!--end:1713969317669--><><!--begin:1713969376343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969376_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713969376343--><><!--begin:1713969387172--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie<timestamp_1713969387_cv>:&nbsp;</b></span>thank you so much!! no, that is all for today</div><!--end:1713969387172--><><!--begin:1713969392821--><div class=\'cv\'><span class=\'notranslate\'><b>Debbie<timestamp_1713969392_cv>:&nbsp;</b></span>have a nice day!</div><!--end:1713969392821--><><!--begin:1713969468069--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969467_co>:&nbsp;</b></span>You as well!!</div><!--end:1713969468069--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Can we have an extension on one of the training courses that one of my employees are scheduled to take? It expires in two weeks but I am looking to extend that time to June 1st\r\nTiffany has joined the chat.\r\nTiffany: Hi, Debbie!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDebbie: im good, how are you?\r\nTiffany: Good thanks! Can I pease get the students name?\r\nDebbie: Andy Schafer\r\nTiffany: We allow a courtesy ONE TIME 30-day extension at no fee from the students original expiration date. Andy&#39;s new course expiration date is now: 06/02/2024\r\nTiffany: If Andy is unable to complete the course before this new expiration date, there is a 25% fee (per course) that will need to be paid prior to any further extensions. \r\nTiffany: Is there anything else I can assist you with today?\r\nDebbie: thank you so much!! no, that is all for today\r\nDebbie: have a nice day!\r\nTiffany: You as well!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('338608439G4', 1713969913, 1713970610, 1, 23, 9, 6, 0, 0, 0, 1, 3665, 0, 0, 0, 0, 'Regan', 'regan.helsley@spacex.com', '192.31.242.194', 'd7b841a1005c1b17ba8c4a0686288ada', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-SpaceX-cus-Online Course-_-24 Hour HAZWAPER-cus-', 'I am unable to proceed in the PPE lesson. It is stuck on the pre assessment and will not let me continue.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to proceed in the PPE lesson. It is stuck on the pre assessment and will not let me continue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713969914869--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713969914_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Regan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713969914869--><><!--begin:1713969950963--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713969951_cv>:&nbsp;</b></span>I&#39;m fine, thanks.</div><!--end:1713969950963--><><!--begin:1713970002475--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970002_co>:&nbsp;</b></span>Are you using a mobile device to complete the training on?</div><!--end:1713970002475--><><!--begin:1713970035048--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713970035_cv>:&nbsp;</b></span>No I&#39;m on a laptop.</div><!--end:1713970035048--><><!--begin:1713970198123--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970197_co>:&nbsp;</b></span>I looked up your login history and it appears you are timing out, excessively. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. <br><br>To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.</div><!--end:1713970198123--><><!--begin:1713970343269--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713970343_cv>:&nbsp;</b></span>Okay, how can I procced in the training? Can you reset something to unfreeze the PPE Lesson?</div><!--end:1713970343269--><><!--begin:1713970403659--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970403_co>:&nbsp;</b></span>I can pass you through this module which will clear the error but it also clears the module.  You will need to restart the module to log the additional time required before the next module unlocks.  DO you want me to proceed?</div><!--end:1713970403659--><><!--begin:1713970440722--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713970440_cv>:&nbsp;</b></span>That&#39;s fine</div><!--end:1713970440722--><><!--begin:1713970472962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970472_co>:&nbsp;</b></span>Please exit modules and log out using appropriate link and then log back in to continue</div><!--end:1713970472962--><><!--begin:1713970494354--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970494_co>:&nbsp;</b></span>You may need to clear your cookies and cache to avoid further errors</div><!--end:1713970494354--><><!--begin:1713970496492--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713970496_cv>:&nbsp;</b></span>Okay</div><!--end:1713970496492--><><!--begin:1713970502451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970502_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1713970502451--><><!--begin:1713970516199--><div class=\'cv\'><span class=\'notranslate\'><b>Regan<timestamp_1713970516_cv>:&nbsp;</b></span>No</div><!--end:1713970516199--><><!--begin:1713970597387--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713970597_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1713970597387--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to proceed in the PPE lesson. It is stuck on the pre assessment and will not let me continue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Regan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRegan: I&#39;m fine, thanks.\r\nTiffany: Are you using a mobile device to complete the training on?\r\nRegan: No I&#39;m on a laptop.\r\nTiffany: I looked up your login history and it appears you are timing out, excessively. Also, if you close your browser using the X in the upper right corner without officially logging out of the training, our system will think you are still logged in and will cause the Terminated by Login error. To avoid technical difficulties, please remain engaged in the training. If you have to step away, please log out.\r\nRegan: Okay, how can I procced in the training? Can you reset something to unfreeze the PPE Lesson?\r\nTiffany: I can pass you through this module which will clear the error but it also clears the module.  You will need to restart the module to log the additional time required before the next module unlocks.  DO you want me to proceed?\r\nRegan: That&#39;s fine\r\nTiffany: Please exit modules and log out using appropriate link and then log back in to continue\r\nTiffany: You may need to clear your cookies and cache to avoid further errors\r\nRegan: Okay\r\nTiffany: Is there anything else I can assist you with today?\r\nRegan: No\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33861124725', 1713972742, 1713973252, 2, 23, 30, 7, 0, 0, 0, 0, 2259, 0, 0, 0, 0, 'John', 'John.Rotondo@Teledyne.com', '192.88.94.1', 'c2718a3a2fcc97108d1341cb121f89e5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Teledyne-cus-', 'I ordered 2x DOT Hazmat Transportation & Security Awareness Online training. I am wondering how we can access the training. Other sites I have ordered training from have sent links to the training but I have received nothing from you guys. The order number is SO13525.', '<div class=\'ca\'><div class=\'info_box\'><i>I ordered 2x DOT Hazmat Transportation & Security Awareness Online training. I am wondering how we can access the training. Other sites I have ordered training from have sent links to the training but I have received nothing from you guys. The order number is SO13525.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1713972746140--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713972746_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1713972746140--><><!--begin:1713972768444--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1713972768_cv>:&nbsp;</b></span>Good morning. I am alright, how are you?</div><!--end:1713972768444--><><!--begin:1713972796214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713972796_co>:&nbsp;</b></span>Good thank you</div><!--end:1713972796214--><><!--begin:1713972820326--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713972820_co>:&nbsp;</b></span>I just resent the email confirmation from our LMS for you to log in and assign the courses</div><!--end:1713972820326--><><!--begin:1713972872591--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1713972872_cv>:&nbsp;</b></span>Great, thanks. I just received it.</div><!--end:1713972872591--><><!--begin:1713972977150--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713972977_co>:&nbsp;</b></span>Great is there anything else I can assist you with today?</div><!--end:1713972977150--><><!--begin:1713973251231--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1713973251_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1713973251231--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I ordered 2x DOT Hazmat Transportation & Security Awareness Online training. I am wondering how we can access the training. Other sites I have ordered training from have sent links to the training but I have received nothing from you guys. The order number is SO13525.\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: Good morning. I am alright, how are you?\r\nTiffany: Good thank you\r\nTiffany: I just resent the email confirmation from our LMS for you to log in and assign the courses\r\nJohn: Great, thanks. I just received it.\r\nTiffany: Great is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');

INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339034061BY', 1714395532, 1714395927, 2, 23, 5, 2, 0, 0, 0, 0, 3121, 0, 0, 0, 0, 'Sophia Mummert', 'sophia.mummert@aecom.com', '73.233.18.110', '20cdf116ed40d959673edd9adb26c163', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Hello, I keep receiving an error message that just says \"An error occurred during registration, please try again\" and I am unsure what I am doing incorrectly. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I keep receiving an error message that just says \"An error occurred during registration, please try again\" and I am unsure what I am doing incorrectly. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714395535132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395534_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sophia Mummert</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714395535132--><><!--begin:1714395553599--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia Mummert<timestamp_1714395553_cv>:&nbsp;</b></span>Good thank you!</div><!--end:1714395553599--><><!--begin:1714395595692--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395595_co>:&nbsp;</b></span>I just sent you a password set email to create your account</div><!--end:1714395595692--><><!--begin:1714395688664--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia Mummert<timestamp_1714395688_cv>:&nbsp;</b></span>ok, so I just set up my password via that and I should be good?</div><!--end:1714395688664--><><!--begin:1714395719765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395719_co>:&nbsp;</b></span>Yes then you should be able to log into the account and add any other info required.</div><!--end:1714395719765--><><!--begin:1714395733434--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia Mummert<timestamp_1714395733_cv>:&nbsp;</b></span>thank you!</div><!--end:1714395733434--><><!--begin:1714395752350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395752_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1714395752350--><><!--begin:1714395761047--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395760_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1714395761047--><><!--begin:1714395776757--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia Mummert<timestamp_1714395777_cv>:&nbsp;</b></span>I am all logged in that should be everything, thanks again</div><!--end:1714395776757--><><!--begin:1714395787884--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395787_co>:&nbsp;</b></span>Wonderful!</div><!--end:1714395787884--><><!--begin:1714395792309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395792_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1714395792309--><><!--begin:1714395923743--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714395923_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714395923743--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, I keep receiving an error message that just says \"An error occurred during registration, please try again\" and I am unsure what I am doing incorrectly. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sophia Mummert!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSophia Mummert: Good thank you!\r\nTiffany: I just sent you a password set email to create your account\r\nSophia Mummert: ok, so I just set up my password via that and I should be good?\r\nTiffany: Yes then you should be able to log into the account and add any other info required.\r\nSophia Mummert: thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nSophia Mummert: I am all logged in that should be everything, thanks again\r\nTiffany: Wonderful!\r\nTiffany: Have a safe day!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339034638EE', 1714396110, 1714396527, 2, 23, 7, 5, 0, 0, 0, 0, 3359, 0, 0, 0, 0, 'Evan Crankshaw', 'ecrankshaw@jarvisproducts.com', '12.198.204.156', '90501ce0b2e9b8c4c156cf64260433f6', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Jarvis Products Corporation-cus-', 'I would like to know more about your online vacuum training courses.', '<div class=\'ca\'><div class=\'info_box\'><i>I would like to know more about your online vacuum training courses.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714396112721--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396112_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Evan Crankshaw</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714396112721--><><!--begin:1714396129062--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Crankshaw<timestamp_1714396129_cv>:&nbsp;</b></span>doing great! thanks for asking how are you?</div><!--end:1714396129062--><><!--begin:1714396139837--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396139_co>:&nbsp;</b></span>I am good thanks</div><!--end:1714396139837--><><!--begin:1714396166960--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Crankshaw<timestamp_1714396167_cv>:&nbsp;</b></span>I would like to learn more about your online vacuum tech courses</div><!--end:1714396166960--><><!--begin:1714396212654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396212_co>:&nbsp;</b></span>Are you on our website now?</div><!--end:1714396212654--><><!--begin:1714396215798--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396215_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/Vacuum-Technology-Training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Vacuum-Technology-Training</a></div><!--end:1714396215798--><><!--begin:1714396235349--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396235_co>:&nbsp;</b></span>You can download a course outline from the webpage</div><!--end:1714396235349--><><!--begin:1714396262260--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Crankshaw<timestamp_1714396262_cv>:&nbsp;</b></span>great, I see there are two courses...how much is it to take both?</div><!--end:1714396262260--><><!--begin:1714396338991--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396338_co>:&nbsp;</b></span>Each course is $59.95 when you apy at the time of placing the order so the total would be $119.90</div><!--end:1714396338991--><><!--begin:1714396377912--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Crankshaw<timestamp_1714396377_cv>:&nbsp;</b></span>ok I see, is it lifetime access or will I lose it after a period of time?</div><!--end:1714396377912--><><!--begin:1714396408101--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396407_co>:&nbsp;</b></span>You have 90 days to complete the course before it expires</div><!--end:1714396408101--><><!--begin:1714396477704--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Crankshaw<timestamp_1714396477_cv>:&nbsp;</b></span>ok thats really helpful, thank you!</div><!--end:1714396477704--><><!--begin:1714396520205--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396520_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1714396520205--><><!--begin:1714396528095--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714396527_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1714396528095--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I would like to know more about your online vacuum training courses.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Evan Crankshaw!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEvan Crankshaw: doing great! thanks for asking how are you?\r\nTiffany: I am good thanks\r\nEvan Crankshaw: I would like to learn more about your online vacuum tech courses\r\nTiffany: Are you on our website now?\r\nTiffany: https://www.csregs.com/Vacuum-Technology-Training\r\nTiffany: You can download a course outline from the webpage\r\nEvan Crankshaw: great, I see there are two courses...how much is it to take both?\r\nTiffany: Each course is $59.95 when you apy at the time of placing the order so the total would be $119.90\r\nEvan Crankshaw: ok I see, is it lifetime access or will I lose it after a period of time?\r\nTiffany: You have 90 days to complete the course before it expires\r\nEvan Crankshaw: ok thats really helpful, thank you!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('33904521993', 1714406713, 1714408742, 2, 23, 29, 5, 0, 0, 0, 0, 5069, 0, 0, 0, 0, 'Ryan', 'rmickelson@haleyaldrich.com', '65.192.49.194', '8238de554d1eef66320c0fa765375373', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Haley & Aldrich-cus-', 'Hello. I am wondering how I can access/request a digital certificate of completion for a training for one of my staff members. Can you help me?', '<div class=\'ca\'><div class=\'info_box\'><i>Hello. I am wondering how I can access/request a digital certificate of completion for a training for one of my staff members. Can you help me?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714406715372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406715_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ryan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714406715372--><><!--begin:1714406737810--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714406737_cv>:&nbsp;</b></span>Hi Tiffany, I am well how are you?</div><!--end:1714406737810--><><!--begin:1714406746580--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406746_co>:&nbsp;</b></span>I am good thanks! Who do you need a certificate for?</div><!--end:1714406746580--><><!--begin:1714406766355--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714406766_cv>:&nbsp;</b></span>Maddie Bangasser</div><!--end:1714406766355--><><!--begin:1714406779224--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714406779_cv>:&nbsp;</b></span>It should be a confined space course</div><!--end:1714406779224--><><!--begin:1714406813310--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406813_co>:&nbsp;</b></span>To request an expedited PDF certificate you can submit a request here: <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1714406813310--><><!--begin:1714406821076--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406820_co>:&nbsp;</b></span>We did send the hard copy via US Mail to</div><!--end:1714406821076--><><!--begin:1714406848573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406848_co>:&nbsp;</b></span>Haley & Aldrich<br>3131 Elliot Ave<br>#600<br>Seattle WA 98121</div><!--end:1714406848573--><><!--begin:1714406860412--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714406860_cv>:&nbsp;</b></span>Thank you for sharing!</div><!--end:1714406860412--><><!--begin:1714406904971--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406904_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1714406904971--><><!--begin:1714406972458--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714406972_cv>:&nbsp;</b></span>Where do I enter the staff member name</div><!--end:1714406972458--><><!--begin:1714406995332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714406995_co>:&nbsp;</b></span>I will add it once you submit it so do not worry about that</div><!--end:1714406995332--><><!--begin:1714407009325--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714407009_cv>:&nbsp;</b></span>Oh Perfect</div><!--end:1714407009325--><><!--begin:1714407106239--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714407106_cv>:&nbsp;</b></span>Just purchased</div><!--end:1714407106239--><><!--begin:1714407114666--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714407114_cv>:&nbsp;</b></span>will I received a receipt as well?</div><!--end:1714407114666--><><!--begin:1714407164780--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714407164_co>:&nbsp;</b></span>Yes you should get an email confirming the order that can double as a receipt I believe.  </div><!--end:1714407164780--><><!--begin:1714407183944--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714407183_cv>:&nbsp;</b></span>Perfect, Thank you for your help!</div><!--end:1714407183944--><><!--begin:1714407196228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714407196_co>:&nbsp;</b></span>Of course!</div><!--end:1714407196228--><><!--begin:1714407199124--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714407198_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714407199124--><><!--begin:1714407206068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714407205_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1714407206068--><><!--begin:1714407234804--><div class=\'cv\'><span class=\'notranslate\'><b>Ryan<timestamp_1714407234_cv>:&nbsp;</b></span>NO that is all thank you!</div><!--end:1714407234804--><><!--begin:1714408741200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714408741_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714408741200--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello. I am wondering how I can access/request a digital certificate of completion for a training for one of my staff members. Can you help me?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ryan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRyan: Hi Tiffany, I am well how are you?\r\nTiffany: I am good thanks! Who do you need a certificate for?\r\nRyan: Maddie Bangasser\r\nRyan: It should be a confined space course\r\nTiffany: To request an expedited PDF certificate you can submit a request here: https://www.csregs.com/Replacement-Certificate?whence=\r\nTiffany: We did send the hard copy via US Mail to\r\nTiffany: Haley & Aldrich3131 Elliot Ave#600Seattle WA 98121\r\nRyan: Thank you for sharing!\r\nTiffany: You are most welcome!\r\nRyan: Where do I enter the staff member name\r\nTiffany: I will add it once you submit it so do not worry about that\r\nRyan: Oh Perfect\r\nRyan: Just purchased\r\nRyan: will I received a receipt as well?\r\nTiffany: Yes you should get an email confirming the order that can double as a receipt I believe.  \r\nRyan: Perfect, Thank you for your help!\r\nTiffany: Of course!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nRyan: NO that is all thank you!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3390472599K', 1714408735, 1714409337, 1, 23, 11, 7, 0, 0, 5, 0, 6239, 613, 0, 0, 0, 'Emma OHara', 'emma.ohara@wsp.com', '50.217.56.74', 'd0727492b407e86119dc2eecde857609', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-WSP-cus-Online Course-_-HAZWOPER 40-cus-', 'My training wont progress past a knowledge check', '<div class=\'ca\'><div class=\'info_box\'><i>My training wont progress past a knowledge check</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714408805259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714408805_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emma OHara</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714408805259--><><!--begin:1714408828707--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714408829_cv>:&nbsp;</b></span>I am good-- I would like to progress through my training, however</div><!--end:1714408828707--><><!--begin:1714408830523--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714408830_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Emma OHara</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714408830523--><><!--begin:1714408864004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714408863_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714408864004--><><!--begin:1714409003183--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714409003_cv>:&nbsp;</b></span>I understand those notes-- but my training is simply stuck on a knowledge check screen. I clicked my answers but nothing happens when I click next </div><!--end:1714409003183--><><!--begin:1714409032125--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409031_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714409032125--><><!--begin:1714409087679--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714409088_cv>:&nbsp;</b></span>Okay that&#39;s great. Should I log out and then log back in? </div><!--end:1714409087679--><><!--begin:1714409105204--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409105_co>:&nbsp;</b></span>Yes that is suggested.</div><!--end:1714409105204--><><!--begin:1714409151774--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714409151_cv>:&nbsp;</b></span>Okay, but once I log back in I should open up the same module and it&#39;ll put me just past the screen I am stuck on? </div><!--end:1714409151774--><><!--begin:1714409225709--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409225_co>:&nbsp;</b></span>The entire module will be marked passed doing this it clears the module.  You can either start the module over by launching a new attempt or proceed forward to the next module</div><!--end:1714409225709--><><!--begin:1714409248253--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714409248_cv>:&nbsp;</b></span>Ahh okay-- thank you! </div><!--end:1714409248253--><><!--begin:1714409257212--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409257_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714409257212--><><!--begin:1714409266020--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409265_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1714409266020--><><!--begin:1714409281133--><div class=\'cv\'><span class=\'notranslate\'><b>Emma OHara<timestamp_1714409281_cv>:&nbsp;</b></span>That is all-- thank you so much</div><!--end:1714409281133--><><!--begin:1714409294694--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409294_co>:&nbsp;</b></span>You are welcome</div><!--end:1714409294694--><><!--begin:1714409334405--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714409334_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714409334405--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My training wont progress past a knowledge check\r\nTiffany has joined the chat.\r\nTiffany: Hi, Emma OHara!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEmma OHara: I am good-- I would like to progress through my training, however\r\nTiffany: Hi, Emma OHara!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nEmma OHara: I understand those notes-- but my training is simply stuck on a knowledge check screen. I clicked my answers but nothing happens when I click next \r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nEmma OHara: Okay that&#39;s great. Should I log out and then log back in? \r\nTiffany: Yes that is suggested.\r\nEmma OHara: Okay, but once I log back in I should open up the same module and it&#39;ll put me just past the screen I am stuck on? \r\nTiffany: The entire module will be marked passed doing this it clears the module.  You can either start the module over by launching a new attempt or proceed forward to the next module\r\nEmma OHara: Ahh okay-- thank you! \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nEmma OHara: That is all-- thank you so much\r\nTiffany: You are welcome\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339050352ET', 1714411840, 1714412416, 2, 23, 23, 2, 0, 0, 0, 0, 2378, 0, 0, 0, 0, 'Renan Valenca', 'rvalenca@exponent.com', '73.15.123.51', '056bf82a8c5979799adf09f34d3b950a', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Exponent-cus-', 'I took the 40-hour Hazwoper on October 21, 2022. I was supposed to complete the 8-hour training last week, but I couldn\'t attend the course because my wife and I had a baby. Is it ok for me to sign up for the 8-hour refresher now? Thank you. Renan', '<div class=\'ca\'><div class=\'info_box\'><i>I took the 40-hour Hazwoper on October 21, 2022. I was supposed to complete the 8-hour training last week, but I couldn\'t attend the course because my wife and I had a baby. Is it ok for me to sign up for the 8-hour refresher now? Thank you. Renan</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714411843026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714411842_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Renan Valenca</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714411843026--><><!--begin:1714411897803--><div class=\'cv\'><span class=\'notranslate\'><b>Renan Valenca<timestamp_1714411897_cv>:&nbsp;</b></span>Im good</div><!--end:1714411897803--><><!--begin:1714411943408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714411943_co>:&nbsp;</b></span>I would complete the 8 HAZ ASAP and document why it was not completed between 10/2023 and now</div><!--end:1714411943408--><><!--begin:1714411985671--><div class=\'cv\'><span class=\'notranslate\'><b>Renan Valenca<timestamp_1714411985_cv>:&nbsp;</b></span>So can I just go ahead and sign up for it then?</div><!--end:1714411985671--><><!--begin:1714412006536--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714412006_co>:&nbsp;</b></span>You can&#39;</div><!--end:1714412006536--><><!--begin:1714412016775--><div class=\'cv\'><span class=\'notranslate\'><b>Renan Valenca<timestamp_1714412016_cv>:&nbsp;</b></span>Ok. thank you!</div><!--end:1714412016775--><><!--begin:1714412208250--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714412208_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714412208250--><><!--begin:1714412415252--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714412415_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714412415252--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I took the 40-hour Hazwoper on October 21, 2022. I was supposed to complete the 8-hour training last week, but I couldn\'t attend the course because my wife and I had a baby. Is it ok for me to sign up for the 8-hour refresher now? Thank you. Renan\r\nTiffany has joined the chat.\r\nTiffany: Hi, Renan Valenca!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRenan Valenca: Im good\r\nTiffany: I would complete the 8 HAZ ASAP and document why it was not completed between 10/2023 and now\r\nRenan Valenca: So can I just go ahead and sign up for it then?\r\nTiffany: You can&#39;\r\nRenan Valenca: Ok. thank you!\r\nTiffany: You are welcome!\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3391257288K', 1714487198, 1714488562, 1, 23, 5, 2, 0, 0, 0, 0, 5073, 0, 0, 0, 0, 'Tracey', 'tfraney@cedarvilleeng.com', '50.174.188.1', '5a63ab4c78dd9d5f585b94793650d314', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-Cedarville Engineering Group, LLC-cus-Online Course-_-40 Hr HAZWOPER online standard-cus-', 'I purchased this course for a new team member and just need to know how long after he finished the online portion of the course that he will have to take the live/fit out portion? So far we have had one class get cancelled and the next available he has a scheduling conflict, so I just want to be sure he gets it asap. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased this course for a new team member and just need to know how long after he finished the online portion of the course that he will have to take the live/fit out portion? So far we have had one class get cancelled and the next available he has a scheduling conflict, so I just want to be sure he gets it asap. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714487200803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487200_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Tracey</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714487200803--><><!--begin:1714487240590--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487240_cv>:&nbsp;</b></span>Doing pretty well, you?</div><!--end:1714487240590--><><!--begin:1714487271337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487271_co>:&nbsp;</b></span>Good thanks</div><!--end:1714487271337--><><!--begin:1714487297065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487296_co>:&nbsp;</b></span>Matthew Franklin&#39;s course has the expiration date listed as 06/14/2024</div><!--end:1714487297065--><><!--begin:1714487322426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487322_co>:&nbsp;</b></span>We have an Orlando FL class scheduled for 05/24 and then the next Tampa FL class is scheduled for 05/31</div><!--end:1714487322426--><><!--begin:1714487417826--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487417_cv>:&nbsp;</b></span>Ok, let me see if one of those will work for him. If need be, is there a way to change the expoirations date? I can&#39;t remember if I chose that date or if it was automatic.</div><!--end:1714487417826--><><!--begin:1714487471026--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487470_co>:&nbsp;</b></span>It is set automatically</div><!--end:1714487471026--><><!--begin:1714487503378--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487503_co>:&nbsp;</b></span>As all online students have 90 days to complete the online training course in full before it expires</div><!--end:1714487503378--><><!--begin:1714487527690--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487527_co>:&nbsp;</b></span>Yes I can offer a one time 30 day extension at no fee</div><!--end:1714487527690--><><!--begin:1714487533802--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487533_co>:&nbsp;</b></span>Do you want me to do that now?</div><!--end:1714487533802--><><!--begin:1714487575791--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487575_cv>:&nbsp;</b></span>Let me check with him. He is on vacation for 5/31. Do you have June dates in Tampa?</div><!--end:1714487575791--><><!--begin:1714487598096--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487598_cv>:&nbsp;</b></span>or Orlando?</div><!--end:1714487598096--><><!--begin:1714487645546--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487645_co>:&nbsp;</b></span>No it does no look like there is any date scheduled in FL in June at this time</div><!--end:1714487645546--><><!--begin:1714487701257--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487701_cv>:&nbsp;</b></span>Or the first half of July?</div><!--end:1714487701257--><><!--begin:1714487737395--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487737_co>:&nbsp;</b></span>No nothing in FL </div><!--end:1714487737395--><><!--begin:1714487790719--><div class=\'cv\'><span class=\'notranslate\'><b>Tracey<timestamp_1714487790_cv>:&nbsp;</b></span>Thank you. Let me see if he can re-arrange his schedule for the Orlando class in May. What happens if the class is cancelled after he is registered for waiting list?</div><!--end:1714487790719--><><!--begin:1714487868333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714487868_co>:&nbsp;</b></span>I can get him the extension and we can review the schedule again at that point to see if any new FL date is available.  </div><!--end:1714487868333--><><!--begin:1714488068479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714488068_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1714488068479--><><!--begin:1714488560201--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714488560_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714488560201--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased this course for a new team member and just need to know how long after he finished the online portion of the course that he will have to take the live/fit out portion? So far we have had one class get cancelled and the next available he has a scheduling conflict, so I just want to be sure he gets it asap. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Tracey!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTracey: Doing pretty well, you?\r\nTiffany: Good thanks\r\nTiffany: Matthew Franklin&#39;s course has the expiration date listed as 06/14/2024\r\nTiffany: We have an Orlando FL class scheduled for 05/24 and then the next Tampa FL class is scheduled for 05/31\r\nTracey: Ok, let me see if one of those will work for him. If need be, is there a way to change the expoirations date? I can&#39;t remember if I chose that date or if it was automatic.\r\nTiffany: It is set automatically\r\nTiffany: As all online students have 90 days to complete the online training course in full before it expires\r\nTiffany: Yes I can offer a one time 30 day extension at no fee\r\nTiffany: Do you want me to do that now?\r\nTracey: Let me check with him. He is on vacation for 5/31. Do you have June dates in Tampa?\r\nTracey: or Orlando?\r\nTiffany: No it does no look like there is any date scheduled in FL in June at this time\r\nTracey: Or the first half of July?\r\nTiffany: No nothing in FL \r\nTracey: Thank you. Let me see if he can re-arrange his schedule for the Orlando class in May. What happens if the class is cancelled after he is registered for waiting list?\r\nTiffany: I can get him the extension and we can review the schedule again at that point to see if any new FL date is available.  \r\nTiffany: Is there anything else I can assist you with at this time?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339137959BA', 1714499440, 1714500241, 2, 19, 17, 13, 0, 0, 5, 0, 4075, 0, 0, 0, 0, 'Michael', 'mmathis@bonafideslab.com', '104.255.35.71', 'fefb185fe9fc1b6c5f6edd17f922218e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Origins Laboratory-cus-', 'Not sure which class I need to take', '<div class=\'ca\'><div class=\'info_box\'><i>Not sure which class I need to take</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1714499417059--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714499493_co>:&nbsp;</b></span>Michael  How can I help you?</div><!--end:1714499417059--><><!--begin:1714499589042--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499527_cv>:&nbsp;</b></span>Hi Tracy</div><!--end:1714499589042--><><!--begin:1714499642613--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499581_cv>:&nbsp;</b></span>I received my RCRA/EPA Hazardous Waste Management certificate through Compliance Solutions back in 2022</div><!--end:1714499642613--><><!--begin:1714499702672--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499641_cv>:&nbsp;</b></span>Now that it has lapsed, is there a refresher course that I can take to keep it valid?</div><!--end:1714499702672--><><!--begin:1714499566595--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714499642_co>:&nbsp;</b></span>OK and are you looking to get the certification again?</div><!--end:1714499566595--><><!--begin:1714499719734--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499658_cv>:&nbsp;</b></span>Yes, I need to get it up to date</div><!--end:1714499719734--><><!--begin:1714499647550--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714499723_co>:&nbsp;</b></span>You will need to take the initial course again as an annual refresher is needed to keep the certificate up to date.</div><!--end:1714499647550--><><!--begin:1714499844909--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499783_cv>:&nbsp;</b></span>ok, and that is the 16 hour course?</div><!--end:1714499844909--><><!--begin:1714499724209--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714499800_co>:&nbsp;</b></span>Here is the link to register for that class on our website.  <a href=\'https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training</a></div><!--end:1714499724209--><><!--begin:1714499914129--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714499852_cv>:&nbsp;</b></span>ok, thanks.  Once I have completed this course, which course is required annually as the refresher?</div><!--end:1714499914129--><><!--begin:1714499877069--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714499953_co>:&nbsp;</b></span>It is called the RCRA Hazardous Waste Management Annual Refresher</div><!--end:1714499877069--><><!--begin:1714500102372--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714500041_cv>:&nbsp;</b></span>I didn&#39;t see that in the class list.  </div><!--end:1714500102372--><><!--begin:1714500026436--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714500102_co>:&nbsp;</b></span>It is not available at this time</div><!--end:1714500026436--><><!--begin:1714500204647--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714500143_cv>:&nbsp;</b></span>ok, but it will be available by the time I need to take it next year?</div><!--end:1714500204647--><><!--begin:1714500091789--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714500167_co>:&nbsp;</b></span>Yes</div><!--end:1714500091789--><><!--begin:1714500240495--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714500179_cv>:&nbsp;</b></span>ok great, thanks for all of your help!</div><!--end:1714500240495--><><!--begin:1714500152004--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714500228_co>:&nbsp;</b></span>My pleasure Have a wonderful day!</div><!--end:1714500152004--><><!--begin:1714500298785--><div class=\'cv\'><span class=\'notranslate\'><b>Michael<timestamp_1714500237_cv>:&nbsp;</b></span>Thanks you too</div><!--end:1714500298785--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Not sure which class I need to take\r\nTracy has joined the chat.\r\nTracy: Michael  How can I help you?\r\nMichael: Hi Tracy\r\nMichael: I received my RCRA/EPA Hazardous Waste Management certificate through Compliance Solutions back in 2022\r\nMichael: Now that it has lapsed, is there a refresher course that I can take to keep it valid?\r\nTracy: OK and are you looking to get the certification again?\r\nMichael: Yes, I need to get it up to date\r\nTracy: You will need to take the initial course again as an annual refresher is needed to keep the certificate up to date.\r\nMichael: ok, and that is the 16 hour course?\r\nTracy: Here is the link to register for that class on our website.  https://www.csregs.com/RCRA-Hazardous-Waste-Management-Training\r\nMichael: ok, thanks.  Once I have completed this course, which course is required annually as the refresher?\r\nTracy: It is called the RCRA Hazardous Waste Management Annual Refresher\r\nMichael: I didn&#39;t see that in the class list.  \r\nTracy: It is not available at this time\r\nMichael: ok, but it will be available by the time I need to take it next year?\r\nTracy: Yes\r\nMichael: ok great, thanks for all of your help!\r\nTracy: My pleasure Have a wonderful day!\r\nMichael: Thanks you too\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339140197ZY', 1714501671, 1714501939, 1, 23, 8, 3, 0, 0, 0, 0, 1956, 0, 0, 0, 0, 'Marc Haas', 'MHaas@trccompanies.com', '174.242.73.169', '5482576ce5111a82aa6acfd5ab4cedb2', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-TRC-cus-Online Course-_-CSREGS-Fall Protection-cus-', 'I followed the link at the end of the course, the message is 404 - Safety Hazard Ahead Page Not Found', '<div class=\'ca\'><div class=\'info_box\'><i>I followed the link at the end of the course, the message is 404 - Safety Hazard Ahead Page Not Found</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714501675870--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714501675_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Marc Haas</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714501675870--><><!--begin:1714501687518--><div class=\'cv\'><span class=\'notranslate\'><b>Marc Haas<timestamp_1714501687_cv>:&nbsp;</b></span>Well</div><!--end:1714501687518--><><!--begin:1714501751496--><div class=\'cv\'><span class=\'notranslate\'><b>Marc Haas<timestamp_1714501751_cv>:&nbsp;</b></span>I am trying to complete the Fall protection Training that I just took</div><!--end:1714501751496--><><!--begin:1714501762554--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714501762_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1714501762554--><><!--begin:1714501795845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714501795_co>:&nbsp;</b></span>Are you inside the course now?</div><!--end:1714501795845--><><!--begin:1714501807491--><div class=\'cv\'><span class=\'notranslate\'><b>Marc Haas<timestamp_1714501807_cv>:&nbsp;</b></span>Yes</div><!--end:1714501807491--><><!--begin:1714501835453--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714501835_co>:&nbsp;</b></span>Can you do it again and take a screen shot and send that to me please?</div><!--end:1714501835453--><><!--begin:1714501873789--><div class=\'cv\'><span class=\'notranslate\'><b>Marc Haas<timestamp_1714501874_cv>:&nbsp;</b></span>You wanyt me to take the 60 minute course again?</div><!--end:1714501873789--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I followed the link at the end of the course, the message is 404 - Safety Hazard Ahead Page Not Found\r\nTiffany has joined the chat.\r\nTiffany: Hi, Marc Haas!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMarc Haas: Well\r\nMarc Haas: I am trying to complete the Fall protection Training that I just took\r\nTiffany: One moment while I look you up please\r\nTiffany: Are you inside the course now?\r\nMarc Haas: Yes\r\nTiffany: Can you do it again and take a screen shot and send that to me please?\r\nMarc Haas: You wanyt me to take the 60 minute course again?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339142757XN', 1714504254, 1714504577, 2, 23, 32, 10, 0, 0, 5, 0, 2666, 0, 0, 0, 0, 'Alan', 'arblackw@gmail.com', '73.88.92.239', 'd33da60fa7f7582de0861be0e2da68b5', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-N/A-cus-', '\r\nI\'m looking for an 8-hour refresher course for both my 40-hour HAZWOPER and MSHA Part 46 training certifications. Is it possible that one course could fulfill the refresher requirements for both certifications?', '<div class=\'ca\'><div class=\'info_box\'><i>\r\nI\'m looking for an 8-hour refresher course for both my 40-hour HAZWOPER and MSHA Part 46 training certifications. Is it possible that one course could fulfill the refresher requirements for both certifications?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714504257472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504257_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alan</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714504257472--><><!--begin:1714504284084--><div class=\'cv\'><span class=\'notranslate\'><b>Alan<timestamp_1714504284_cv>:&nbsp;</b></span>Hi Tiffany, I am well. How are you?</div><!--end:1714504284084--><><!--begin:1714504323907--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504323_co>:&nbsp;</b></span>Good thanks</div><!--end:1714504323907--><><!--begin:1714504377186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504377_co>:&nbsp;</b></span>I do not know the answer to your question but I can look into it and get back with you.</div><!--end:1714504377186--><><!--begin:1714504400315--><div class=\'cv\'><span class=\'notranslate\'><b>Alan<timestamp_1714504400_cv>:&nbsp;</b></span>Great, thank you</div><!--end:1714504400315--><><!--begin:1714504426642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504426_co>:&nbsp;</b></span>I believe the answer is no but want to make sure.  I can email you once I have more information.  </div><!--end:1714504426642--><><!--begin:1714504455020--><div class=\'cv\'><span class=\'notranslate\'><b>Alan<timestamp_1714504455_cv>:&nbsp;</b></span>Okay, thank you for looking into my inquiry </div><!--end:1714504455020--><><!--begin:1714504469243--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504469_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714504469243--><><!--begin:1714504479505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504479_co>:&nbsp;</b></span>Is there anything else I can assist you with for now?</div><!--end:1714504479505--><><!--begin:1714504560249--><div class=\'cv\'><span class=\'notranslate\'><b>Alan<timestamp_1714504560_cv>:&nbsp;</b></span>No ma&#39;am, that is all. Thank you for your time</div><!--end:1714504560249--><><!--begin:1714504576946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714504576_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714504576946--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '\r\nI\'m looking for an 8-hour refresher course for both my 40-hour HAZWOPER and MSHA Part 46 training certifications. Is it possible that one course could fulfill the refresher requirements for both certifications?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Alan!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlan: Hi Tiffany, I am well. How are you?\r\nTiffany: Good thanks\r\nTiffany: I do not know the answer to your question but I can look into it and get back with you.\r\nAlan: Great, thank you\r\nTiffany: I believe the answer is no but want to make sure.  I can email you once I have more information.  \r\nAlan: Okay, thank you for looking into my inquiry \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with for now?\r\nAlan: No ma&#39;am, that is all. Thank you for your time\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3391477577M', 1714509232, 1714509885, 1, 23, 10, 6, 0, 0, 0, 0, 3068, 0, 0, 0, 0, 'Michael Dzieminski', 'mike082260@icloud.com', '174.198.199.6', 'bd59ba543aeb2cb52845173c3d651b47', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-Independent-cus-Online Course-_-8 Hr refresher-cus-', 'Need a promo code to fill in the registration. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Need a promo code to fill in the registration. Thank you.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714509233604--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509233_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michael Dzieminski</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714509233604--><><!--begin:1714509259422--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dzieminski<timestamp_1714509259_cv>:&nbsp;</b></span>Fine</div><!--end:1714509259422--><><!--begin:1714509311469--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509311_co>:&nbsp;</b></span>I have sent you an email to set your password to create your account</div><!--end:1714509311469--><><!--begin:1714509387835--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dzieminski<timestamp_1714509387_cv>:&nbsp;</b></span>I have account with you’s </div><!--end:1714509387835--><><!--begin:1714509411117--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509410_co>:&nbsp;</b></span>Yes</div><!--end:1714509411117--><><!--begin:1714509480525--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509480_co>:&nbsp;</b></span>You can use the 24LOYALCS56 discount code to receive 10% off your order</div><!--end:1714509480525--><><!--begin:1714509551857--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dzieminski<timestamp_1714509552_cv>:&nbsp;</b></span>Ok thank you will log on soon!!</div><!--end:1714509551857--><><!--begin:1714509648122--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509647_co>:&nbsp;</b></span>Great is there anything else I can assist you with today?</div><!--end:1714509648122--><><!--begin:1714509747002--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dzieminski<timestamp_1714509747_cv>:&nbsp;</b></span>No that was all I needed thank you. Going to start the 8 hr refresher!!</div><!--end:1714509747002--><><!--begin:1714509761167--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509761_co>:&nbsp;</b></span>Wonderful!</div><!--end:1714509761167--><><!--begin:1714509771975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714509771_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714509771975--><><!--begin:1714509792349--><div class=\'cv\'><span class=\'notranslate\'><b>Michael Dzieminski<timestamp_1714509792_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1714509792349--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Need a promo code to fill in the registration. Thank you.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michael Dzieminski!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichael Dzieminski: Fine\r\nTiffany: I have sent you an email to set your password to create your account\r\nMichael Dzieminski: I have account with you’s \r\nTiffany: Yes\r\nTiffany: You can use the 24LOYALCS56 discount code to receive 10% off your order\r\nMichael Dzieminski: Ok thank you will log on soon!!\r\nTiffany: Great is there anything else I can assist you with today?\r\nMichael Dzieminski: No that was all I needed thank you. Going to start the 8 hr refresher!!\r\nTiffany: Wonderful!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMichael Dzieminski: &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339206554VY', 1714568024, 1714568381, 2, 23, 5, 2, 0, 0, 5, 1, 3075, 0, 0, 0, 0, 'Andrew Swingler', 'andrew.swingler@erg.com', '73.134.24.22', '92967174f7495e661bf1eaeaf8d4d1bd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-ERG-cus-', 'Is the Pittsburgh HAZWOPER 40 hr training confirmed on May 7th? It\'s a week away and I wanted to begin booking travel arrangements if so', '<div class=\'ca\'><div class=\'info_box\'><i>Is the Pittsburgh HAZWOPER 40 hr training confirmed on May 7th? It\'s a week away and I wanted to begin booking travel arrangements if so</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714568029755--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568029_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Swingler</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714568029755--><><!--begin:1714568040584--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1714568039_cv>:&nbsp;</b></span>Good how are you</div><!--end:1714568040584--><><!--begin:1714568085508--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568085_co>:&nbsp;</b></span>I am good thanks</div><!--end:1714568085508--><><!--begin:1714568145796--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568145_co>:&nbsp;</b></span>The class is still pending, management will make the final class determination later today.</div><!--end:1714568145796--><><!--begin:1714568162262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568162_co>:&nbsp;</b></span>We will reach out via email and phone call once we have the information</div><!--end:1714568162262--><><!--begin:1714568181054--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1714568179_cv>:&nbsp;</b></span>Okay sounds good. If it is cancelled due to low registration, what other options would I have?</div><!--end:1714568181054--><><!--begin:1714568217148--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568216_co>:&nbsp;</b></span>You can reschedule into another seminar class or into one of the online 40-Hour options</div><!--end:1714568217148--><><!--begin:1714568265651--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1714568264_cv>:&nbsp;</b></span>Okay, and will the other May 7th classes be confirmed later as well? That way if I reschedule, I can be sure the class will happen</div><!--end:1714568265651--><><!--begin:1714568321626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568321_co>:&nbsp;</b></span>Yes that is correct.  The oonly confirmed class at this time for next week is the Denver, CO location</div><!--end:1714568321626--><><!--begin:1714568345999--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Swingler<timestamp_1714568344_cv>:&nbsp;</b></span>Okay thank you! I&#39;ll reach back out if I have any other questions</div><!--end:1714568345999--><><!--begin:1714568373004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568372_co>:&nbsp;</b></span>Sounds good!</div><!--end:1714568373004--><><!--begin:1714568380851--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714568380_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1714568380851--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Is the Pittsburgh HAZWOPER 40 hr training confirmed on May 7th? It\'s a week away and I wanted to begin booking travel arrangements if so\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Swingler!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Swingler: Good how are you\r\nTiffany: I am good thanks\r\nTiffany: The class is still pending, management will make the final class determination later today.\r\nTiffany: We will reach out via email and phone call once we have the information\r\nAndrew Swingler: Okay sounds good. If it is cancelled due to low registration, what other options would I have?\r\nTiffany: You can reschedule into another seminar class or into one of the online 40-Hour options\r\nAndrew Swingler: Okay, and will the other May 7th classes be confirmed later as well? That way if I reschedule, I can be sure the class will happen\r\nTiffany: Yes that is correct.  The oonly confirmed class at this time for next week is the Denver, CO location\r\nAndrew Swingler: Okay thank you! I&#39;ll reach back out if I have any other questions\r\nTiffany: Sounds good!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339207859XZ', 1714569332, 1714570638, 2, 23, 7, 3, 0, 0, 0, 0, 4511, 0, 0, 0, 0, 'Dave white', 'dave@skillsinc.com', '207.109.71.122', 'df44f6bf2a003887e123eb5b372488ec', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Skills inc-cus-', 'Ref order # 850-so13398 scheduled for may 17th seattle, checking to see if this class is confermed is there more details were time?diretions  thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Ref order # 850-so13398 scheduled for may 17th seattle, checking to see if this class is confermed is there more details were time?diretions  thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714569336576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569336_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dave white</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714569336576--><><!--begin:1714569365312--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714569365_cv>:&nbsp;</b></span>Good thanks</div><!--end:1714569365312--><><!--begin:1714569394264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569394_co>:&nbsp;</b></span>The class is pending right now stil</div><!--end:1714569394264--><><!--begin:1714569403891--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569403_co>:&nbsp;</b></span>  I did send you out class details on 04/09/2024 via email</div><!--end:1714569403891--><><!--begin:1714569407639--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569407_co>:&nbsp;</b></span>Did you get that email?</div><!--end:1714569407639--><><!--begin:1714569451547--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714569451_cv>:&nbsp;</b></span>i didnt see it?</div><!--end:1714569451547--><><!--begin:1714569464162--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569464_co>:&nbsp;</b></span>I just forwarded it again to you</div><!--end:1714569464162--><><!--begin:1714569589707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569589_co>:&nbsp;</b></span>Did you receive it this time?</div><!--end:1714569589707--><><!--begin:1714569729840--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714569729_cv>:&nbsp;</b></span><a href=\'mailto:Dave@skillsinc.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Dave@skillsinc.com</a>, Not yey. and how soon will the class be confermed, i exp may 5th, </div><!--end:1714569729840--><><!--begin:1714569775097--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569774_co>:&nbsp;</b></span>Management will make the final class status determination by 05/13/2024.  </div><!--end:1714569775097--><><!--begin:1714569809338--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714569809_co>:&nbsp;</b></span>Please check your junk or spam folder for the email as well</div><!--end:1714569809338--><><!--begin:1714570037908--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714570037_cv>:&nbsp;</b></span>ok checked spam , junk, nothing? </div><!--end:1714570037908--><><!--begin:1714570179716--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714570179_co>:&nbsp;</b></span>I just resent it out of my outlook email.  Please let me know if you get that one</div><!--end:1714570179716--><><!--begin:1714570328222--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714570328_cv>:&nbsp;</b></span>ok i got it, thanks for your help, wish it could be confermed sooner, not your fault, it will be disapointing if its canceled 4 days before after all this, </div><!--end:1714570328222--><><!--begin:1714570393255--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714570393_co>:&nbsp;</b></span>I understand.  We do have a virtal instructor led class that is confirmed for 05/06/2024 if you would like to join that class.  It is held via  a webinar</div><!--end:1714570393255--><><!--begin:1714570504422--><div class=\'cv\'><span class=\'notranslate\'><b>Dave white<timestamp_1714570504_cv>:&nbsp;</b></span>we have more peaple to get this for, i like them to get real class , meet people, lets see how this goes.</div><!--end:1714570504422--><><!--begin:1714570602533--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714570602_co>:&nbsp;</b></span>There is student interaction in the webinars as well since they are held live</div><!--end:1714570602533--><><!--begin:1714570638180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714570638_co>:&nbsp;</b></span>In my option the Seatle, WA class is a bit low on registrations at this time so hopefully we can get more before 05/13/2024. </div><!--end:1714570638180--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Ref order # 850-so13398 scheduled for may 17th seattle, checking to see if this class is confermed is there more details were time?diretions  thanks!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dave white!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDave white: Good thanks\r\nTiffany: The class is pending right now stil\r\nTiffany:   I did send you out class details on 04/09/2024 via email\r\nTiffany: Did you get that email?\r\nDave white: i didnt see it?\r\nTiffany: I just forwarded it again to you\r\nTiffany: Did you receive it this time?\r\nDave white: mailto:Dave@skillsinc.com, Not yey. and how soon will the class be confermed, i exp may 5th, \r\nTiffany: Management will make the final class status determination by 05/13/2024.  \r\nTiffany: Please check your junk or spam folder for the email as well\r\nDave white: ok checked spam , junk, nothing? \r\nTiffany: I just resent it out of my outlook email.  Please let me know if you get that one\r\nDave white: ok i got it, thanks for your help, wish it could be confermed sooner, not your fault, it will be disapointing if its canceled 4 days before after all this, \r\nTiffany: I understand.  We do have a virtal instructor led class that is confirmed for 05/06/2024 if you would like to join that class.  It is held via  a webinar\r\nDave white: we have more peaple to get this for, i like them to get real class , meet people, lets see how this goes.\r\nTiffany: There is student interaction in the webinars as well since they are held live\r\nTiffany: In my option the Seatle, WA class is a bit low on registrations at this time so hopefully we can get more before 05/13/2024. \r\nThe party has left.  Chat has ended.\r\n\r\n'),
('33921025974', 1714571728, 1714571826, 2, 23, 4, 3, 0, 0, 5, 0, 1379, 0, 0, 0, 0, 'Amy ', 'amy.martin@lvvwd.com', '205.159.86.10', '364528b2e91aab2a7d457b75d9dd61be', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Las Vegas Valley Water District-cus-', '24 hour in person HAZWOPER training, is this 8 hours a day for 3 days?\r\n ', '<div class=\'ca\'><div class=\'info_box\'><i>24 hour in person HAZWOPER training, is this 8 hours a day for 3 days?\r\n </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714571730142--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714571729_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714571730142--><><!--begin:1714571737167--><div class=\'cv\'><span class=\'notranslate\'><b>Amy <timestamp_1714571737_cv>:&nbsp;</b></span>Good, thank you</div><!--end:1714571737167--><><!--begin:1714571760715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714571760_co>:&nbsp;</b></span>The first two days are 10 hours and the 3rd day is half a day approximately 4 hours</div><!--end:1714571760715--><><!--begin:1714571790847--><div class=\'cv\'><span class=\'notranslate\'><b>Amy <timestamp_1714571790_cv>:&nbsp;</b></span>Thank you for the info, I appreciate it.  Have a great day</div><!--end:1714571790847--><><!--begin:1714571818783--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714571818_co>:&nbsp;</b></span>You are most welcome! You as well!</div><!--end:1714571818783--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', '24 hour in person HAZWOPER training, is this 8 hours a day for 3 days?\r\n \r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy : Good, thank you\r\nTiffany: The first two days are 10 hours and the 3rd day is half a day approximately 4 hours\r\nAmy : Thank you for the info, I appreciate it.  Have a great day\r\nTiffany: You are most welcome! You as well!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339211505QM', 1714572981, 1714573121, 2, 19, 11, 8, 0, 0, 5, 0, 1110, 0, 0, 0, 0, 'Leslie Smith', 'lsmith@sanbornhead.com', '50.174.190.250', '6b9616a76d2c19a213a9a5704edad9fb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Sanborn, Head & Associates, Inc.-cus-', 'Looking to register a new employee into a 40-hour class.  I see Portland listed; just want to clarify is this Portland, OR or Portland, ME?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Looking to register a new employee into a 40-hour class.  I see Portland listed; just want to clarify is this Portland, OR or Portland, ME?\r\n</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1714572973693--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714573050_co>:&nbsp;</b></span>That class is in Portland OR</div><!--end:1714572973693--><><!--begin:1714573069304--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1714573077_cv>:&nbsp;</b></span>Perfect, that is what I thought but wanted to check, thank you for your help.</div><!--end:1714573069304--><><!--begin:1714573027314--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714573104_co>:&nbsp;</b></span>My pleasure!  Have a great day!</div><!--end:1714573027314--><><!--begin:1714573105806--><div class=\'cv\'><span class=\'notranslate\'><b>Leslie Smith<timestamp_1714573113_cv>:&nbsp;</b></span>You as well.</div><!--end:1714573105806--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looking to register a new employee into a 40-hour class.  I see Portland listed; just want to clarify is this Portland, OR or Portland, ME?\r\n\r\nTracy has joined the chat.\r\nTracy: That class is in Portland OR\r\nLeslie Smith: Perfect, that is what I thought but wanted to check, thank you for your help.\r\nTracy: My pleasure!  Have a great day!\r\nLeslie Smith: You as well.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3392121174A', 1714573591, 1714573737, 2, 23, 8, 4, 0, 0, 0, 0, 1376, 0, 0, 0, 0, 'Kayla', 'kneuharth@gsi-net.com', '209.137.229.58', '5d44d82e675e983b5a5c54ba855e07b7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'I cannot register. When I try to create an account is states \"an errror occurred during registration. Please try again.\"', '<div class=\'ca\'><div class=\'info_box\'><i>I cannot register. When I try to create an account is states \"an errror occurred during registration. Please try again.\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714573595322--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714573595_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kayla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714573595322--><><!--begin:1714573607999--><div class=\'cv\'><span class=\'notranslate\'><b>Kayla<timestamp_1714573608_cv>:&nbsp;</b></span>good</div><!--end:1714573607999--><><!--begin:1714573672262--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714573672_co>:&nbsp;</b></span>I just sent you a password set email to set up your account</div><!--end:1714573672262--><><!--begin:1714573717326--><div class=\'cv\'><span class=\'notranslate\'><b>Kayla<timestamp_1714573717_cv>:&nbsp;</b></span>Awesome, I received your email</div><!--end:1714573717326--><><!--begin:1714573737861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714573737_co>:&nbsp;</b></span>Great is there anything else I can assist you with?</div><!--end:1714573737861--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I cannot register. When I try to create an account is states \"an errror occurred during registration. Please try again.\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kayla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKayla: good\r\nTiffany: I just sent you a password set email to set up your account\r\nKayla: Awesome, I received your email\r\nTiffany: Great is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3392137535Q', 1714575247, 1714575466, 2, 23, 30, 7, 0, 0, 0, 0, 1732, 0, 0, 0, 0, 'Billy Tomlinson', 'billy.tomlinson@sanden.com', '157.234.254.24', 'c6f69799dea8361fcfe85d41acd7fc59', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Sanden Intl-cus-', 'I need a receipt for the $68.75 reschedule fee for my HAXWOPER Annual Refresher class', '<div class=\'ca\'><div class=\'info_box\'><i>I need a receipt for the $68.75 reschedule fee for my HAXWOPER Annual Refresher class</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714575251107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714575250_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Billy Tomlinson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714575251107--><><!--begin:1714575265149--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Tomlinson<timestamp_1714575265_cv>:&nbsp;</b></span>I&#39;m good, thank you</div><!--end:1714575265149--><><!--begin:1714575308735--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Tomlinson<timestamp_1714575308_cv>:&nbsp;</b></span>Are you able to email the receipt to me?</div><!--end:1714575308735--><><!--begin:1714575339353--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714575339_co>:&nbsp;</b></span>I just sent you an email now please let me know if you receive it</div><!--end:1714575339353--><><!--begin:1714575392833--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Tomlinson<timestamp_1714575392_cv>:&nbsp;</b></span>checking now</div><!--end:1714575392833--><><!--begin:1714575451890--><div class=\'cv\'><span class=\'notranslate\'><b>Billy Tomlinson<timestamp_1714575451_cv>:&nbsp;</b></span>received, thank you!</div><!--end:1714575451890--><><!--begin:1714575462761--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714575462_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714575462761--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I need a receipt for the $68.75 reschedule fee for my HAXWOPER Annual Refresher class\r\nTiffany has joined the chat.\r\nTiffany: Hi, Billy Tomlinson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBilly Tomlinson: I&#39;m good, thank you\r\nBilly Tomlinson: Are you able to email the receipt to me?\r\nTiffany: I just sent you an email now please let me know if you receive it\r\nBilly Tomlinson: checking now\r\nBilly Tomlinson: received, thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339218059XE', 1714579542, 1714580124, 2, 19, 19, 15, 0, 0, 0, 0, 2443, 0, 0, 0, 0, 'dee', 'Dominiquemyrick@yahoo.com', '4.4.246.195', 'c00b305d517a04876dd2081209e694ce', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Kinetic-cus-', 'when is next class Hazwoper', '<div class=\'ca\'><div class=\'info_box\'><i>when is next class Hazwoper</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1714579600957--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579601_cv>:&nbsp;</b></span>looking for class in Phoenix az</div><!--end:1714579600957--><><!--begin:1714579530810--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714579607_co>:&nbsp;</b></span>Dee Which location are you looking at for the HAZWOPER training?</div><!--end:1714579530810--><><!--begin:1714579643230--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579643_cv>:&nbsp;</b></span>Phoenix az</div><!--end:1714579643230--><><!--begin:1714579655621--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579655_cv>:&nbsp;</b></span>Tempe az</div><!--end:1714579655621--><><!--begin:1714579610296--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714579687_co>:&nbsp;</b></span>Which HAZWOPER class do you need to register for? 40, 24, 16 or 8</div><!--end:1714579610296--><><!--begin:1714579771626--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579771_cv>:&nbsp;</b></span>40</div><!--end:1714579771626--><><!--begin:1714579867045--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714579943_co>:&nbsp;</b></span>Our next class in Phoenix starts on July 16th.  Here is the link to register for the class  <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1714579867045--><><!--begin:1714579960296--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579960_cv>:&nbsp;</b></span>I need something sooner than that</div><!--end:1714579960296--><><!--begin:1714579980998--><div class=\'cv\'><span class=\'notranslate\'><b>dee<timestamp_1714579981_cv>:&nbsp;</b></span>You have any info for any other training I cn take sooner</div><!--end:1714579980998--><><!--begin:1714580047887--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714580124_co>:&nbsp;</b></span>When you click on that link you will be able to view all of the upcoming seminar dates and locations. You also may want to consider our blended online options as well. Those can be accessed through the link as well.</div><!--end:1714580047887--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'when is next class Hazwoper\r\nTracy has joined the chat.\r\ndee: looking for class in Phoenix az\r\nTracy: Dee Which location are you looking at for the HAZWOPER training?\r\ndee: Phoenix az\r\ndee: Tempe az\r\nTracy: Which HAZWOPER class do you need to register for? 40, 24, 16 or 8\r\ndee: 40\r\nTracy: Our next class in Phoenix starts on July 16th.  Here is the link to register for the class  https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\ndee: I need something sooner than that\r\ndee: You have any info for any other training I cn take sooner\r\nTracy: When you click on that link you will be able to view all of the upcoming seminar dates and locations. You also may want to consider our blended online options as well. Those can be accessed through the link as well.\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('339218742M5', 1714580213, 1714580483, 2, 23, 6, 4, 0, 0, 0, 0, 2025, 0, 0, 0, 0, 'alexandria standifird', 'a.standifird@iwscorp.com', '75.111.136.81', 'e53060d5f49aecd0c82d2e0bf6a6586b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Intelligent Wellhead Systems -cus-', 'Getting \"an error occured\" when trying to register an account', '<div class=\'ca\'><div class=\'info_box\'><i>Getting \"an error occured\" when trying to register an account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714580217166--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714580217_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>alexandria standifird</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714580217166--><><!--begin:1714580223986--><div class=\'cv\'><span class=\'notranslate\'><b>alexandria standifird<timestamp_1714580224_cv>:&nbsp;</b></span>Hello </div><!--end:1714580223986--><><!--begin:1714580287471--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714580287_co>:&nbsp;</b></span>I just sent you a password set email from our system to help create your account</div><!--end:1714580287471--><><!--begin:1714580371015--><div class=\'cv\'><span class=\'notranslate\'><b>alexandria standifird<timestamp_1714580371_cv>:&nbsp;</b></span>okay, what address will the email be from? Compliance solutions?</div><!--end:1714580371015--><><!--begin:1714580394511--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714580394_co>:&nbsp;</b></span>I am not sure it is from our NetSuite system</div><!--end:1714580394511--><><!--begin:1714580433106--><div class=\'cv\'><span class=\'notranslate\'><b>alexandria standifird<timestamp_1714580433_cv>:&nbsp;</b></span>I got it, let me see if I can get in now </div><!--end:1714580433106--><><!--begin:1714580453303--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714580453_co>:&nbsp;</b></span>Great! Let me know if I can assist with anything else.</div><!--end:1714580453303--><><!--begin:1714580481046--><div class=\'cv\'><span class=\'notranslate\'><b>alexandria standifird<timestamp_1714580481_cv>:&nbsp;</b></span>I&#39;m in thank you </div><!--end:1714580481046--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Getting \"an error occured\" when trying to register an account\r\nTiffany has joined the chat.\r\nTiffany: Hi, alexandria standifird!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nalexandria standifird: Hello \r\nTiffany: I just sent you a password set email from our system to help create your account\r\nalexandria standifird: okay, what address will the email be from? Compliance solutions?\r\nTiffany: I am not sure it is from our NetSuite system\r\nalexandria standifird: I got it, let me see if I can get in now \r\nTiffany: Great! Let me know if I can assist with anything else.\r\nalexandria standifird: I&#39;m in thank you \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339235922ZZ', 1714597414, 1714597873, 2, 23, 27, 5, 0, 0, 0, 0, 4066, 0, 0, 0, 0, 'Raul', 'rcovarrubias@wilburellis.com', '47.151.205.9', '457090349b4c8030f827623fc8064e46', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Wilbur-Ellis Company-cus-', 'The Reschedule request form doesnt show up just a blank blue screen. Need help filling this out', '<div class=\'ca\'><div class=\'info_box\'><i>The Reschedule request form doesnt show up just a blank blue screen. Need help filling this out</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714597416638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597416_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Raul</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714597416638--><><!--begin:1714597429375--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597430_cv>:&nbsp;</b></span>Good</div><!--end:1714597429375--><><!--begin:1714597445179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597445_co>:&nbsp;</b></span>You can just reply to the class details email about your request to reschedule</div><!--end:1714597445179--><><!--begin:1714597461775--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597462_cv>:&nbsp;</b></span>Did you just send it now?</div><!--end:1714597461775--><><!--begin:1714597492704--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597493_cv>:&nbsp;</b></span>Or the email from Feb?</div><!--end:1714597492704--><><!--begin:1714597498219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597498_co>:&nbsp;</b></span>No it would hav ebeen sent when you  or the student was registered</div><!--end:1714597498219--><><!--begin:1714597516493--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597516_co>:&nbsp;</b></span>Yes the February email</div><!--end:1714597516493--><><!--begin:1714597523927--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597524_cv>:&nbsp;</b></span>I am responding</div><!--end:1714597523927--><><!--begin:1714597534121--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597534_cv>:&nbsp;</b></span>I clicked the link as instructed</div><!--end:1714597534121--><><!--begin:1714597544553--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597545_cv>:&nbsp;</b></span>I see a blue blank screen only</div><!--end:1714597544553--><><!--begin:1714597565308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597565_co>:&nbsp;</b></span>Just a reply email will work</div><!--end:1714597565308--><><!--begin:1714597607405--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597608_cv>:&nbsp;</b></span>Ok, and the 50% I owe. How is that transacted<br>/</div><!--end:1714597607405--><><!--begin:1714597677859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597677_co>:&nbsp;</b></span>I will respond to the email once we receive it will details and information</div><!--end:1714597677859--><><!--begin:1714597703468--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597703_co>:&nbsp;</b></span>I will send you a form now</div><!--end:1714597703468--><><!--begin:1714597741534--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597742_cv>:&nbsp;</b></span>Is it the Blank Payment Authorization form?</div><!--end:1714597741534--><><!--begin:1714597747721--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597748_cv>:&nbsp;</b></span>Just located</div><!--end:1714597747721--><><!--begin:1714597782547--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597782_co>:&nbsp;</b></span>Yes</div><!--end:1714597782547--><><!--begin:1714597793557--><div class=\'cv\'><span class=\'notranslate\'><b>Raul<timestamp_1714597794_cv>:&nbsp;</b></span>Ok, Will respond. TY</div><!--end:1714597793557--><><!--begin:1714597803883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597803_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714597803883--><><!--begin:1714597853996--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714597853_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1714597853996--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The Reschedule request form doesnt show up just a blank blue screen. Need help filling this out\r\nTiffany has joined the chat.\r\nTiffany: Hi, Raul!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRaul: Good\r\nTiffany: You can just reply to the class details email about your request to reschedule\r\nRaul: Did you just send it now?\r\nRaul: Or the email from Feb?\r\nTiffany: No it would hav ebeen sent when you  or the student was registered\r\nTiffany: Yes the February email\r\nRaul: I am responding\r\nRaul: I clicked the link as instructed\r\nRaul: I see a blue blank screen only\r\nTiffany: Just a reply email will work\r\nRaul: Ok, and the 50% I owe. How is that transacted/\r\nTiffany: I will respond to the email once we receive it will details and information\r\nTiffany: I will send you a form now\r\nRaul: Is it the Blank Payment Authorization form?\r\nRaul: Just located\r\nTiffany: Yes\r\nRaul: Ok, Will respond. TY\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339297259BA', 1714658731, 1714659072, 1, 23, 7, 2, 0, 0, 0, 0, 4811, 0, 0, 0, 0, 'Sophia', 'sophia.mummert@aecom.com', '73.233.18.110', '167d01ebd3754f35b94430cc3132ef77', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-AECOM-cus-Online Course-_-HAZWOPER 40-cus-', 'Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714658733557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658733_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sophia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714658733557--><><!--begin:1714658757044--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658757_cv>:&nbsp;</b></span>I great thanks!</div><!--end:1714658757044--><><!--begin:1714658777741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658777_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714658777741--><><!--begin:1714658860291--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658860_cv>:&nbsp;</b></span>How do I unlock a module quiz if my browser did close during the exam?</div><!--end:1714658860291--><><!--begin:1714658881006--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658881_cv>:&nbsp;</b></span>That might be what happened and I cannot move forward regardless of what I tried</div><!--end:1714658881006--><><!--begin:1714658903294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658903_co>:&nbsp;</b></span>We have to do it on our end in the office.  I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714658903294--><><!--begin:1714658972891--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658973_cv>:&nbsp;</b></span>So you will be sending this to my email and it will allow me to continue?</div><!--end:1714658972891--><><!--begin:1714659006154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714659005_co>:&nbsp;</b></span>All you need to do is log out and back in and you will be able to proceed to the lesson assessment</div><!--end:1714659006154--><><!--begin:1714659019857--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714659019_cv>:&nbsp;</b></span>Oh ok! Thank you </div><!--end:1714659019857--><><!--begin:1714659050873--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714659050_cv>:&nbsp;</b></span>That is very helpful, that should be all I need thank you very much</div><!--end:1714659050873--><><!--begin:1714659061729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714659061_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714659061729--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sophia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSophia: I great thanks!\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nSophia: How do I unlock a module quiz if my browser did close during the exam?\r\nSophia: That might be what happened and I cannot move forward regardless of what I tried\r\nTiffany: We have to do it on our end in the office.  I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nSophia: So you will be sending this to my email and it will allow me to continue?\r\nTiffany: All you need to do is log out and back in and you will be able to proceed to the lesson assessment\r\nSophia: Oh ok! Thank you \r\nSophia: That is very helpful, that should be all I need thank you very much\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339303625ZR', 1714665101, 1714665688, 2, 19, 11, 9, 0, 0, 0, 0, 2202, 0, 0, 0, 0, 'Marie', 'MSTEPHENS@TOEROEK.COM', '71.218.68.149', 'c033eba18d1a70e9da523d4361b60ff9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Toeroek-cus-', 'Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. ', '<div class=\'ca\'><div class=\'info_box\'><i>Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1714665103798--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665181_co>:&nbsp;</b></span>Marei  Do you need them to take the in person class or the online course?</div><!--end:1714665103798--><><!--begin:1714665196645--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665196_cv>:&nbsp;</b></span>on line</div><!--end:1714665196645--><><!--begin:1714665209437--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665286_co>:&nbsp;</b></span>The next date for the Dress Out class in Denver is May 10th.</div><!--end:1714665209437--><><!--begin:1714665327418--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665327_cv>:&nbsp;</b></span>that might be too soon is there a session the week of May 13?</div><!--end:1714665327418--><><!--begin:1714665334945--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665412_co>:&nbsp;</b></span>The next class is on May 31st</div><!--end:1714665334945--><><!--begin:1714665497700--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665497_cv>:&nbsp;</b></span>isn&#39;t that Memorial day week? is the online self paced or is the schedule 10 hours per day?</div><!--end:1714665497700--><><!--begin:1714665686051--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665686_cv>:&nbsp;</b></span>I have to drop off.  Can y you please forward me the scheudle to my ema?  <a href=\'mailto:mstephens@toeroek.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mstephens@toeroek.com</a></div><!--end:1714665686051--><><!--begin:1714665609943--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665687_co>:&nbsp;</b></span>The online class is self-paced.  Once they have completed the online portion they will call us to schedule the dress out class. The dress out classes are always held on a Friday</div><!--end:1714665609943--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. \r\nTracy has joined the chat.\r\nTracy: Marei  Do you need them to take the in person class or the online course?\r\nMarie: on line\r\nTracy: The next date for the Dress Out class in Denver is May 10th.\r\nMarie: that might be too soon is there a session the week of May 13?\r\nTracy: The next class is on May 31st\r\nMarie: isn&#39;t that Memorial day week? is the online self paced or is the schedule 10 hours per day?\r\nMarie: I have to drop off.  Can y you please forward me the scheudle to my ema?  mailto:mstephens@toeroek.com\r\nTracy: The online class is self-paced.  Once they have completed the online portion they will call us to schedule the dress out class. The dress out classes are always held on a Friday\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3393188008N', 1714680270, 1714680649, 1, 23, 5, 3, 0, 0, 5, 0, 4100, 0, 0, 0, 0, 'Gibson Erchul', 'gerchul@haleyaldrich.com', '108.81.8.150', 'a922de7f5b4b52a9b303ca61e8a8beae', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Haley & Aldrich Inc.-cus-Online Course-_-Confined Space Entry-cus-', 'The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.', '<div class=\'ca\'><div class=\'info_box\'><i>The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714680272187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680272_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gibson Erchul</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714680272187--><><!--begin:1714680291484--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680284_cv>:&nbsp;</b></span>Im good</div><!--end:1714680291484--><><!--begin:1714680313609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680313_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1714680313609--><><!--begin:1714680331354--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680324_cv>:&nbsp;</b></span>Alroighty</div><!--end:1714680331354--><><!--begin:1714680418355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680418_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714680418355--><><!--begin:1714680505656--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680498_cv>:&nbsp;</b></span>I was not inactive for 10 minutes, i never closed my browser, and I completed all the activities. I listened through every module and read all of the text and took the quizzes</div><!--end:1714680505656--><><!--begin:1714680505505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680505_co>:&nbsp;</b></span>I do show the next module is available to start so the error may have resolved itself</div><!--end:1714680505505--><><!--begin:1714680528019--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680521_cv>:&nbsp;</b></span>Let me try and refresh it!</div><!--end:1714680528019--><><!--begin:1714680530096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680529_co>:&nbsp;</b></span>Please exit the module and return to the table of contents page as needed</div><!--end:1714680530096--><><!--begin:1714680560426--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680553_cv>:&nbsp;</b></span>ok interesting, it seems I can move on now. Thank you for your help!</div><!--end:1714680560426--><><!--begin:1714680612160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680612_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714680612160--><><!--begin:1714680626522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680626_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714680626522--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gibson Erchul!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGibson Erchul: Im good\r\nTiffany: One moment while I look you up please\r\nGibson Erchul: Alroighty\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nGibson Erchul: I was not inactive for 10 minutes, i never closed my browser, and I completed all the activities. I listened through every module and read all of the text and took the quizzes\r\nTiffany: I do show the next module is available to start so the error may have resolved itself\r\nGibson Erchul: Let me try and refresh it!\r\nTiffany: Please exit the module and return to the table of contents page as needed\r\nGibson Erchul: ok interesting, it seems I can move on now. Thank you for your help!\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3393799214A', 1714741394, 1714741956, 1, 23, 8, 4, 0, 0, 0, 0, 5605, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', '1e3af7d6c67eb7b458906073f0efa464', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper 40-cus-', 'My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. ', '<div class=\'ca\'><div class=\'info_box\'><i>My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714741398427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741398_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714741398427--><><!--begin:1714741438413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741438_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714741438413--><><!--begin:1714741523678--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741523_cv>:&nbsp;</b></span>I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.</div><!--end:1714741523678--><><!--begin:1714741534185--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741534_cv>:&nbsp;</b></span>It will not progress.</div><!--end:1714741534185--><><!--begin:1714741590214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741590_co>:&nbsp;</b></span>I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  </div><!--end:1714741590214--><><!--begin:1714741606094--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741606_cv>:&nbsp;</b></span>I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.</div><!--end:1714741606094--><><!--begin:1714741617487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741617_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714741617487--><><!--begin:1714741711926--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741711_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1714741711926--><><!--begin:1714741722309--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741722_cv>:&nbsp;</b></span>That&#39;s all I need.</div><!--end:1714741722309--><><!--begin:1714741734343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741734_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714741734343--><><!--begin:1714741746297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741746_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714741746297--><><!--begin:1714741766759--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741766_cv>:&nbsp;</b></span>Thank you. You too.</div><!--end:1714741766759--><><!--begin:1714741811217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741811_co>:&nbsp;</b></span>Thank you! Goodbye <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1714741811217--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nKaden Holton: I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.\r\nKaden Holton: It will not progress.\r\nTiffany: I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  \r\nKaden Holton: I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nKaden Holton: No, thank you.\r\nKaden Holton: That&#39;s all I need.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKaden Holton: Thank you. You too.\r\nTiffany: Thank you! Goodbye &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339383219BZ', 1714744690, 1714745337, 1, 23, 6, 3, 0, 0, 0, 0, 2939, 0, 0, 0, 0, 'Kaden Holton ', 'kholton@brwncald.com', '172.56.50.126', 'bfb143b733fbc8ab4145a05cd2c06982', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell -cus-Online Course-_-Hazwoper -cus-', 'The same issue occured when doing the next knowledge check at the beginning of the lesson. ', '<div class=\'ca\'><div class=\'info_box\'><i>The same issue occured when doing the next knowledge check at the beginning of the lesson. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714744692247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744692_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714744692247--><><!--begin:1714744707468--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744707_cv>:&nbsp;</b></span>Not great. I&#39;d love for this problem to stop. </div><!--end:1714744707468--><><!--begin:1714744788932--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744789_cv>:&nbsp;</b></span>I didn&#39;t change browsers. I didn&#39;t let it time out. I didn&#39;t close it incorrectly. It just freezes up during the pre-lesson knowledge check </div><!--end:1714744788932--><><!--begin:1714744801427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744801_co>:&nbsp;</b></span>Kaden please avoid using your mobile device.  WHen on your laptop or desktop please clear the cookies and cache in the browser.  Once that is completed close the browser and reopen it.  </div><!--end:1714744801427--><><!--begin:1714744840624--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744840_cv>:&nbsp;</b></span>Okay. I had the same issue on my laptop earlier, but I&#39;ll give that a shot. </div><!--end:1714744840624--><><!--begin:1714744868519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744868_co>:&nbsp;</b></span>Once the error occurs on one device it will occur everywhere</div><!--end:1714744868519--><><!--begin:1714744878804--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744878_cv>:&nbsp;</b></span>Okay </div><!--end:1714744878804--><><!--begin:1714744937619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744937_co>:&nbsp;</b></span>Please let me know if you still need assistance once this is completed</div><!--end:1714744937619--><><!--begin:1714745259537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745259_co>:&nbsp;</b></span>I am going to end this chat so you can fully clear your browser and restart it.  You can chat again or call if you still need assistance.  </div><!--end:1714745259537--><><!--begin:1714745271890--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714745272_cv>:&nbsp;</b></span>Thank you </div><!--end:1714745271890--><><!--begin:1714745335966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745335_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714745335966--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The same issue occured when doing the next knowledge check at the beginning of the lesson. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton : Not great. I&#39;d love for this problem to stop. \r\nKaden Holton : I didn&#39;t change browsers. I didn&#39;t let it time out. I didn&#39;t close it incorrectly. It just freezes up during the pre-lesson knowledge check \r\nTiffany: Kaden please avoid using your mobile device.  WHen on your laptop or desktop please clear the cookies and cache in the browser.  Once that is completed close the browser and reopen it.  \r\nKaden Holton : Okay. I had the same issue on my laptop earlier, but I&#39;ll give that a shot. \r\nTiffany: Once the error occurs on one device it will occur everywhere\r\nKaden Holton : Okay \r\nTiffany: Please let me know if you still need assistance once this is completed\r\nTiffany: I am going to end this chat so you can fully clear your browser and restart it.  You can chat again or call if you still need assistance.  \r\nKaden Holton : Thank you \r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339383969MB', 1714745443, 1714745622, 1, 23, 9, 6, 0, 0, 0, 0, 2542, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'ccd6b7d38fdb446d28701f836089d9f1', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714745447440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745447_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714745447440--><><!--begin:1714745477840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745477_co>:&nbsp;</b></span>What browser and device are you using at this time?</div><!--end:1714745477840--><><!--begin:1714745544078--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745544_cv>:&nbsp;</b></span>Chrome on my laptop. But I believe I figured out the issue. For some reason, it skipped a question. So when I went back through the questions and re-answered them, it was able to complete the pre-assessment.</div><!--end:1714745544078--><><!--begin:1714745574126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745573_co>:&nbsp;</b></span>Great!</div><!--end:1714745574126--><><!--begin:1714745582061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745581_co>:&nbsp;</b></span>Yes that will do it</div><!--end:1714745582061--><><!--begin:1714745582938--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745582_cv>:&nbsp;</b></span>I understand that&#39;s not a problem you likely have any direct ability to control. Just wanted to let you know what the potential solution was in case you have more students encounter it.</div><!--end:1714745582938--><><!--begin:1714745600549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745600_co>:&nbsp;</b></span>Thank you!</div><!--end:1714745600549--><><!--begin:1714745607181--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745607_cv>:&nbsp;</b></span>You&#39;re welcome.</div><!--end:1714745607181--><><!--begin:1714745610054--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745610_cv>:&nbsp;</b></span>Have a good day.</div><!--end:1714745610054--><><!--begin:1714745617135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745616_co>:&nbsp;</b></span>You as well!</div><!--end:1714745617135--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: What browser and device are you using at this time?\r\nKaden Holton: Chrome on my laptop. But I believe I figured out the issue. For some reason, it skipped a question. So when I went back through the questions and re-answered them, it was able to complete the pre-assessment.\r\nTiffany: Great!\r\nTiffany: Yes that will do it\r\nKaden Holton: I understand that&#39;s not a problem you likely have any direct ability to control. Just wanted to let you know what the potential solution was in case you have more students encounter it.\r\nTiffany: Thank you!\r\nKaden Holton: You&#39;re welcome.\r\nKaden Holton: Have a good day.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339385057YR', 1714746548, 1714746735, 2, 23, 26, 5, 0, 0, 5, 0, 1569, 0, 0, 0, 0, 'Kristin', 'klowery@trccompanies.com', '136.226.84.124', 'a980b31bb42f3839f8e03f9dc76a3864', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TRC-cus-', 'I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?', '<div class=\'ca\'><div class=\'info_box\'><i>I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714746550337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746550_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kristin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714746550337--><><!--begin:1714746584587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746584_co>:&nbsp;</b></span>I will get you an account set up and send you a password set email from our NetSuite system</div><!--end:1714746584587--><><!--begin:1714746596216--><div class=\'cv\'><span class=\'notranslate\'><b>Kristin<timestamp_1714746596_cv>:&nbsp;</b></span>thank you!</div><!--end:1714746596216--><><!--begin:1714746674491--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746674_co>:&nbsp;</b></span>Just sent</div><!--end:1714746674491--><><!--begin:1714746723671--><div class=\'cv\'><span class=\'notranslate\'><b>Kristin<timestamp_1714746723_cv>:&nbsp;</b></span>That worked, thank you</div><!--end:1714746723671--><><!--begin:1714746732597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746732_co>:&nbsp;</b></span>Great!</div><!--end:1714746732597--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kristin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will get you an account set up and send you a password set email from our NetSuite system\r\nKristin: thank you!\r\nTiffany: Just sent\r\nKristin: That worked, thank you\r\nTiffany: Great!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339385994BV', 1714747480, 1714747637, 2, 23, 21, 2, 0, 0, 0, 0, 1839, 0, 0, 0, 0, 'Ruby Hooper', 'rhooper@kingcounty.gov', '198.49.222.20', '9162ccae64ec639107b4dd5558e4dbdd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-King County-cus-', 'Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714747482859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747482_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ruby Hooper</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714747482859--><><!--begin:1714747506075--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747506_cv>:&nbsp;</b></span>I&#39;m good. How are you!</div><!--end:1714747506075--><><!--begin:1714747512844--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747512_cv>:&nbsp;</b></span>*?</div><!--end:1714747512844--><><!--begin:1714747553779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747553_co>:&nbsp;</b></span>I am good thank you! The class is still pending at this time.  Management will make the final class status determination by 05/08/2024.  We will reach out via email and phone call with the updated status once we have the information.  </div><!--end:1714747553779--><><!--begin:1714747604520--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747604_cv>:&nbsp;</b></span>Ok, thank you. </div><!--end:1714747604520--><><!--begin:1714747631434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747631_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714747631434--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Ruby Hooper!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRuby Hooper: I&#39;m good. How are you!\r\nRuby Hooper: *?\r\nTiffany: I am good thank you! The class is still pending at this time.  Management will make the final class status determination by 05/08/2024.  We will reach out via email and phone call with the updated status once we have the information.  \r\nRuby Hooper: Ok, thank you. \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339390828XN', 1714752319, 1714752737, 2, 23, 26, 6, 0, 0, 0, 0, 2690, 0, 0, 0, 0, 'doris', 'dfay@hveapc.com', '72.89.144.162', 'f5b26e550e11227e42135c7a62922b19', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-HVEA -cus-', 'We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.', '<div class=\'ca\'><div class=\'info_box\'><i>We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714752320803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752320_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>doris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714752320803--><><!--begin:1714752364643--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752364_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1714752364643--><><!--begin:1714752370031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752369_co>:&nbsp;</b></span>Good thanks</div><!--end:1714752370031--><><!--begin:1714752460103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752459_co>:&nbsp;</b></span>We have the online course and the onsite course available</div><!--end:1714752460103--><><!--begin:1714752485432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752485_co>:&nbsp;</b></span>The online is the same as it has been</div><!--end:1714752485432--><><!--begin:1714752507263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752507_co>:&nbsp;</b></span>Onsite training is where we would come onsite and hold a private class for a group of students</div><!--end:1714752507263--><><!--begin:1714752595907--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752595_cv>:&nbsp;</b></span>okay I see it now- sorry- I guess the format got me!</div><!--end:1714752595907--><><!--begin:1714752618737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752618_co>:&nbsp;</b></span>No worries.  Is there anything else I can assist you with today?</div><!--end:1714752618737--><><!--begin:1714752659090--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752658_cv>:&nbsp;</b></span>that was it thanks</div><!--end:1714752659090--><><!--begin:1714752674984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752674_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714752674984--><><!--begin:1714752679505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752679_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1714752679505--><><!--begin:1714752736129--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752736_cv>:&nbsp;</b></span>you as well</div><!--end:1714752736129--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.\r\nTiffany has joined the chat.\r\nTiffany: Hi, doris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndoris: Good how are you?\r\nTiffany: Good thanks\r\nTiffany: We have the online course and the onsite course available\r\nTiffany: The online is the same as it has been\r\nTiffany: Onsite training is where we would come onsite and hold a private class for a group of students\r\ndoris: okay I see it now- sorry- I guess the format got me!\r\nTiffany: No worries.  Is there anything else I can assist you with today?\r\ndoris: that was it thanks\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\ndoris: you as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339397045J2', 1714758537, 1714759226, 2, 23, 27, 5, 0, 0, 0, 0, 2780, 0, 0, 0, 0, 'Carmelo', 'czantua@tri-intl.com', '24.155.144.98', '8378a74c638e1f23e01b7d9aac855d4f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Texas Research International, Inc.-cus-', 'Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714758539388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758539_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carmelo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714758539388--><><!--begin:1714758558027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758557_co>:&nbsp;</b></span>I just sent you an email with the class details.</div><!--end:1714758558027--><><!--begin:1714758586970--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758586_cv>:&nbsp;</b></span>hi, Tiffany</div><!--end:1714758586970--><><!--begin:1714758595411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758595_co>:&nbsp;</b></span>Please check your junk or spam if it is not in your inbox</div><!--end:1714758595411--><><!--begin:1714758635195--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758635_cv>:&nbsp;</b></span>i just registered  to the above program --- i did not provide the venue</div><!--end:1714758635195--><><!--begin:1714758651129--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758650_cv>:&nbsp;</b></span>it did not provide the venue</div><!--end:1714758651129--><><!--begin:1714758664259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758664_co>:&nbsp;</b></span>I just sent you an email with the class details.</div><!--end:1714758664259--><><!--begin:1714758684965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758684_co>:&nbsp;</b></span>Subject line is Thank you for registering for our Seminar Course.  Please check your junk or spam if it is not in your inbox.</div><!--end:1714758684965--><><!--begin:1714758702761--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758702_cv>:&nbsp;</b></span>got it!</div><!--end:1714758702761--><><!--begin:1714758713188--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758713_cv>:&nbsp;</b></span>Thank you, Tiffany</div><!--end:1714758713188--><><!--begin:1714758717467--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758717_cv>:&nbsp;</b></span>good day!</div><!--end:1714758717467--><><!--begin:1714758743139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758742_co>:&nbsp;</b></span>Have a great day!</div><!--end:1714758743139--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carmelo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I just sent you an email with the class details.\r\nCarmelo: hi, Tiffany\r\nTiffany: Please check your junk or spam if it is not in your inbox\r\nCarmelo: i just registered  to the above program --- i did not provide the venue\r\nCarmelo: it did not provide the venue\r\nTiffany: I just sent you an email with the class details.\r\nTiffany: Subject line is Thank you for registering for our Seminar Course.  Please check your junk or spam if it is not in your inbox.\r\nCarmelo: got it!\r\nCarmelo: Thank you, Tiffany\r\nCarmelo: good day!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3393985312X', 1714760024, 1714760383, 2, 23, 28, 6, 0, 0, 5, 0, 3122, 0, 0, 0, 0, 'MIke', 'michael.hart@techlawconsultants.com', '50.222.193.218', 'f6a2f902c9c99388dea70c97b29dd378', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TechLaw Consultants-cus-', 'How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?', '<div class=\'ca\'><div class=\'info_box\'><i>How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714760028481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760028_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>MIke</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714760028481--><><!--begin:1714760038411--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760038_cv>:&nbsp;</b></span>Very well, how are you?</div><!--end:1714760038411--><><!--begin:1714760102354--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760102_co>:&nbsp;</b></span>I am good thanks.  We can take registrations up to the day before class but those will have to be manually entered in house as the classes are removed from the website if they are cancelled or 3 days before the start date when they are confirmed</div><!--end:1714760102354--><><!--begin:1714760127082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760126_co>:&nbsp;</b></span>It is best to have them in by The Tuesday before the class though</div><!--end:1714760127082--><><!--begin:1714760167107--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760167_cv>:&nbsp;</b></span>Can you give me an idea whether or not the May 7th 40-Hr HAZWOPER class in Denver has enough participants to go on? </div><!--end:1714760167107--><><!--begin:1714760194739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760194_co>:&nbsp;</b></span>Yes that class is confirmed</div><!--end:1714760194739--><><!--begin:1714760220839--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760220_cv>:&nbsp;</b></span>Great! SO if I had too I could call in on Monday and register a person for it?</div><!--end:1714760220839--><><!--begin:1714760277073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760276_co>:&nbsp;</b></span>Yes I will send you an estimate for 1-40 HAZ and a payment form so if you need to you can complete the form and send it in Monday and I can get the student registered for you</div><!--end:1714760277073--><><!--begin:1714760299767--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760299_cv>:&nbsp;</b></span>Thank you so much!</div><!--end:1714760299767--><><!--begin:1714760359858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760359_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1714760359858--><><!--begin:1714760367466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760367_co>:&nbsp;</b></span>Is there anything else I can do for you?</div><!--end:1714760367466--><><!--begin:1714760381717--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760381_cv>:&nbsp;</b></span>Thats all, have a great rest of your day.</div><!--end:1714760381717--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?\r\nTiffany has joined the chat.\r\nTiffany: Hi, MIke!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMIke: Very well, how are you?\r\nTiffany: I am good thanks.  We can take registrations up to the day before class but those will have to be manually entered in house as the classes are removed from the website if they are cancelled or 3 days before the start date when they are confirmed\r\nTiffany: It is best to have them in by The Tuesday before the class though\r\nMIke: Can you give me an idea whether or not the May 7th 40-Hr HAZWOPER class in Denver has enough participants to go on? \r\nTiffany: Yes that class is confirmed\r\nMIke: Great! SO if I had too I could call in on Monday and register a person for it?\r\nTiffany: Yes I will send you an estimate for 1-40 HAZ and a payment form so if you need to you can complete the form and send it in Monday and I can get the student registered for you\r\nMIke: Thank you so much!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can do for you?\r\nMIke: Thats all, have a great rest of your day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33963933293', 1715000803, 1715001979, 1, 23, 6, 4, 0, 0, 0, 0, 4935, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f8f9df8ed78a9a48834e2a0a54f855ad', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'Page is not displaying question', '<div class=\'ca\'><div class=\'info_box\'><i>Page is not displaying question</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715000807220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715000807_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715000807220--><><!--begin:1715000845877--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000845_cv>:&nbsp;</b></span>Is there any way for me to show you what&#39;s happening? I don&#39;t see a way to attach images.</div><!--end:1715000845877--><><!--begin:1715000886735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715000886_co>:&nbsp;</b></span>I do not know away either</div><!--end:1715000886735--><><!--begin:1715000922474--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000922_cv>:&nbsp;</b></span>I&#39;m on my PC, and the screen is blank. When I click submit, it says &quot;you must complete the question before submitting&quot;</div><!--end:1715000922474--><><!--begin:1715000953146--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000953_cv>:&nbsp;</b></span>I tried emptying cache and cookies.</div><!--end:1715000953146--><><!--begin:1715001205011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001204_co>:&nbsp;</b></span>It may be another error caused by timing out and/or not logging out  inproperly </div><!--end:1715001205011--><><!--begin:1715001240983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001240_co>:&nbsp;</b></span>I can send you a PDF copy of your back ground history showin you the errors logged</div><!--end:1715001240983--><><!--begin:1715001247722--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001247_cv>:&nbsp;</b></span>I wasn&#39;t timed out. I was just moving through the slides, and this one froze.</div><!--end:1715001247722--><><!--begin:1715001309163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001309_co>:&nbsp;</b></span>Your account has timed out today once, yesterday twice, Saturday once.  </div><!--end:1715001309163--><><!--begin:1715001394267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001394_co>:&nbsp;</b></span>It also shows a couple terminated by login errors which means the account was not logged out properly before closing the browser.  I will send it to you via email to look it over as needed.  You can then send me any screen shots you wish via email.</div><!--end:1715001394267--><><!--begin:1715001425226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001425_co>:&nbsp;</b></span>I have passed you through the Hazard Communication module so you can proceed forward in the meantime.</div><!--end:1715001425226--><><!--begin:1715001502435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001502_co>:&nbsp;</b></span>Just sent the email now</div><!--end:1715001502435--><><!--begin:1715001658683--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001658_cv>:&nbsp;</b></span>Okay. I responded with the screenshot to show you the screen I was getting. I&#39;ll be sure to log out from here on out.</div><!--end:1715001658683--><><!--begin:1715001714810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001714_co>:&nbsp;</b></span>Got it I will take a look.  Please email me back or chat in if you experience the issue again</div><!--end:1715001714810--><><!--begin:1715001728700--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001728_cv>:&nbsp;</b></span>Will do.</div><!--end:1715001728700--><><!--begin:1715001795258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001795_co>:&nbsp;</b></span>You can also make sure pop up blockers are turned off while training or have our site as approved pop ups that should help</div><!--end:1715001795258--><><!--begin:1715001827317--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001827_cv>:&nbsp;</b></span>I don&#39;t have a pop-up blocker enabled.</div><!--end:1715001827317--><><!--begin:1715001843857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001843_co>:&nbsp;</b></span>Good!</div><!--end:1715001843857--><><!--begin:1715001853562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001853_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1715001853562--><><!--begin:1715001922109--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001922_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1715001922109--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Page is not displaying question\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: Is there any way for me to show you what&#39;s happening? I don&#39;t see a way to attach images.\r\nTiffany: I do not know away either\r\nKaden Holton: I&#39;m on my PC, and the screen is blank. When I click submit, it says &quot;you must complete the question before submitting&quot;\r\nKaden Holton: I tried emptying cache and cookies.\r\nTiffany: It may be another error caused by timing out and/or not logging out  inproperly \r\nTiffany: I can send you a PDF copy of your back ground history showin you the errors logged\r\nKaden Holton: I wasn&#39;t timed out. I was just moving through the slides, and this one froze.\r\nTiffany: Your account has timed out today once, yesterday twice, Saturday once.  \r\nTiffany: It also shows a couple terminated by login errors which means the account was not logged out properly before closing the browser.  I will send it to you via email to look it over as needed.  You can then send me any screen shots you wish via email.\r\nTiffany: I have passed you through the Hazard Communication module so you can proceed forward in the meantime.\r\nTiffany: Just sent the email now\r\nKaden Holton: Okay. I responded with the screenshot to show you the screen I was getting. I&#39;ll be sure to log out from here on out.\r\nTiffany: Got it I will take a look.  Please email me back or chat in if you experience the issue again\r\nKaden Holton: Will do.\r\nTiffany: You can also make sure pop up blockers are turned off while training or have our site as approved pop ups that should help\r\nKaden Holton: I don&#39;t have a pop-up blocker enabled.\r\nTiffany: Good!\r\nTiffany: Is there anything else I can assist you with at this time?\r\nKaden Holton: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339649326NM', 1715010807, 1715011638, 2, 19, 16, 12, 0, 0, 0, 0, 1654, 0, 0, 0, 0, 'Henlo', 'henlo.dupreez@stantec.com', '199.189.0.10', '74ed2f7015dfa8f3b6d27f8f92501c65', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?', '<div class=\'ca\'><div class=\'info_box\'><i>I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715010768146--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715010848_co>:&nbsp;</b></span>Just one moment while I look this up</div><!--end:1715010768146--><><!--begin:1715010843999--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715010924_co>:&nbsp;</b></span>Henlo  Which Stantec office location do you work at?</div><!--end:1715010843999--><><!--begin:1715010941671--><div class=\'cv\'><span class=\'notranslate\'><b>Henlo<timestamp_1715010941_cv>:&nbsp;</b></span>Burnaby in British Columbia</div><!--end:1715010941671--><><!--begin:1715010949114--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011029_co>:&nbsp;</b></span>Are you trying to create a new account?</div><!--end:1715010949114--><><!--begin:1715011171815--><div class=\'cv\'><span class=\'notranslate\'><b>Henlo<timestamp_1715011171_cv>:&nbsp;</b></span>Yes</div><!--end:1715011171815--><><!--begin:1715011137138--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011217_co>:&nbsp;</b></span>Are you entering a business email address?</div><!--end:1715011137138--><><!--begin:1715011413976--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011494_co>:&nbsp;</b></span>Hello?</div><!--end:1715011413976--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?\r\nTracy has joined the chat.\r\nTracy: Just one moment while I look this up\r\nTracy: Henlo  Which Stantec office location do you work at?\r\nHenlo: Burnaby in British Columbia\r\nTracy: Are you trying to create a new account?\r\nHenlo: Yes\r\nTracy: Are you entering a business email address?\r\nTracy: Hello?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3396512168M', 1715012691, 1715013656, 2, 23, 10, 6, 0, 0, 5, 0, 2591, 0, 0, 0, 0, 'Isabel Padilla', 'isabel_padilla@theculverstudios.com', '148.59.196.16', 'ac7776f8d5743f9d4f445d669a7bb4e2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-The Culver Studios-cus-', 'Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715012695925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012695_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabel Padilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715012695925--><><!--begin:1715012715104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012714_co>:&nbsp;</b></span>Is this for online training?</div><!--end:1715012715104--><><!--begin:1715012808200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012808_co>:&nbsp;</b></span>If it is, once the courses are purchased you will receive an email to log in as a group manager in the online training account.  Once logged in you can assign the courses to your employees.</div><!--end:1715012808200--><><!--begin:1715013308852--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1715013308_cv>:&nbsp;</b></span>Perfect, thank you so much</div><!--end:1715013308852--><><!--begin:1715013320972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013320_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715013320972--><><!--begin:1715013330228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013330_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1715013330228--><><!--begin:1715013340129--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1715013340_cv>:&nbsp;</b></span>That was all</div><!--end:1715013340129--><><!--begin:1715013369350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013369_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715013369350--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabel Padilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Is this for online training?\r\nTiffany: If it is, once the courses are purchased you will receive an email to log in as a group manager in the online training account.  Once logged in you can assign the courses to your employees.\r\nIsabel Padilla: Perfect, thank you so much\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nIsabel Padilla: That was all\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339653465WR', 1715014935, 1715015321, 1, 23, 6, 2, 0, 0, 5, 0, 3485, 0, 0, 0, 0, 'Michelangelo Mancini', 'mike@redfordcement.com', '75.222.193.145', 'd94aa9ff4093a91d20b22331a9493a14', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Redford Cement Co-cus-Online Course-_-HAZWOPER 8 hour refresher-cus-', 'When i log into my account it is not showing my course that i paid for', '<div class=\'ca\'><div class=\'info_box\'><i>When i log into my account it is not showing my course that i paid for</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715014937375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014937_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelangelo Mancini</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715014937375--><><!--begin:1715014960316--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014951_cv>:&nbsp;</b></span>im good. how are you</div><!--end:1715014960316--><><!--begin:1715014957219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014957_co>:&nbsp;</b></span>Good thanks</div><!--end:1715014957219--><><!--begin:1715014968372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014968_co>:&nbsp;</b></span>I have corrected the error if you refresh you should see the course now</div><!--end:1715014968372--><><!--begin:1715015000926--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014991_cv>:&nbsp;</b></span>ok thank you</div><!--end:1715015000926--><><!--begin:1715015003178--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014994_cv>:&nbsp;</b></span>also</div><!--end:1715015003178--><><!--begin:1715015056541--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015047_cv>:&nbsp;</b></span>on the email confirmation i was sent i noticed on the shipping address my name was spelled wrong. is there a way for you to correct it so my name is spelled correctly on my certificate?</div><!--end:1715015056541--><><!--begin:1715015124946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015124_co>:&nbsp;</b></span>name on certificate will print as Michelangelo Mancini<br></div><!--end:1715015124946--><><!--begin:1715015149502--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015140_cv>:&nbsp;</b></span>perfect thank you</div><!--end:1715015149502--><><!--begin:1715015149955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015149_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715015149955--><><!--begin:1715015158654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015158_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715015158654--><><!--begin:1715015195662--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015186_cv>:&nbsp;</b></span>no that was all</div><!--end:1715015195662--><><!--begin:1715015192309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015192_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715015192309--><><!--begin:1715015213069--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015204_cv>:&nbsp;</b></span>thanks you too!</div><!--end:1715015213069--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'When i log into my account it is not showing my course that i paid for\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelangelo Mancini!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelangelo Mancini: im good. how are you\r\nTiffany: Good thanks\r\nTiffany: I have corrected the error if you refresh you should see the course now\r\nMichelangelo Mancini: ok thank you\r\nMichelangelo Mancini: also\r\nMichelangelo Mancini: on the email confirmation i was sent i noticed on the shipping address my name was spelled wrong. is there a way for you to correct it so my name is spelled correctly on my certificate?\r\nTiffany: name on certificate will print as Michelangelo Mancini\r\nMichelangelo Mancini: perfect thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nMichelangelo Mancini: no that was all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMichelangelo Mancini: thanks you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33965379834', 1715015271, 1715015607, 1, 23, 8, 5, 0, 0, 0, 0, 2917, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'Same issue.', '<div class=\'ca\'><div class=\'info_box\'><i>Same issue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715015273751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015273_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715015273751--><><!--begin:1715015287577--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015287_cv>:&nbsp;</b></span>I sent you an email</div><!--end:1715015287577--><><!--begin:1715015291277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015291_co>:&nbsp;</b></span>Yes I got your email and am looking you up now</div><!--end:1715015291277--><><!--begin:1715015303322--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015303_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715015303322--><><!--begin:1715015348208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015348_co>:&nbsp;</b></span>What is the main browser you are using?</div><!--end:1715015348208--><><!--begin:1715015360269--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015360_cv>:&nbsp;</b></span>Chrome is the only browser I&#39;m using.</div><!--end:1715015360269--><><!--begin:1715015364734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015364_co>:&nbsp;</b></span>Do you have the training site open in more then one tab?</div><!--end:1715015364734--><><!--begin:1715015378345--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015378_cv>:&nbsp;</b></span>No.</div><!--end:1715015378345--><><!--begin:1715015478286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015478_co>:&nbsp;</b></span>I do show one more terminated by login error was logged so that might been what triggered this glitch.  I will pass you through the module now</div><!--end:1715015478286--><><!--begin:1715015533696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015533_co>:&nbsp;</b></span>You can refresh and proceed to the lesson assessment or start the lesson over if you wish.  </div><!--end:1715015533696--><><!--begin:1715015550952--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015550_cv>:&nbsp;</b></span>Got it.</div><!--end:1715015550952--><><!--begin:1715015576214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015576_co>:&nbsp;</b></span>Is there anything else I can assist you with for now?</div><!--end:1715015576214--><><!--begin:1715015587805--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015587_cv>:&nbsp;</b></span>That&#39;s it.</div><!--end:1715015587805--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Same issue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: I sent you an email\r\nTiffany: Yes I got your email and am looking you up now\r\nKaden Holton: Thank you.\r\nTiffany: What is the main browser you are using?\r\nKaden Holton: Chrome is the only browser I&#39;m using.\r\nTiffany: Do you have the training site open in more then one tab?\r\nKaden Holton: No.\r\nTiffany: I do show one more terminated by login error was logged so that might been what triggered this glitch.  I will pass you through the module now\r\nTiffany: You can refresh and proceed to the lesson assessment or start the lesson over if you wish.  \r\nKaden Holton: Got it.\r\nTiffany: Is there anything else I can assist you with for now?\r\nKaden Holton: That&#39;s it.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339659021B8', 1715020511, 1715020635, 2, 23, 25, 6, 0, 0, 5, 0, 1866, 624, 0, 0, 0, 'Joseph Daugird', 'jdaugird@outlook.com', '174.69.113.57', '60761d42c002e16a4c0c613a9ca0d7c3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-none-cus-', 'I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715020512861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020512_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joseph Daugird</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715020512861--><><!--begin:1715020543026--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Daugird<timestamp_1715020542_cv>:&nbsp;</b></span>I&#39;m doing well so far.  Thanks for asking.</div><!--end:1715020543026--><><!--begin:1715020555145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020555_co>:&nbsp;</b></span>I have added the course into your account</div><!--end:1715020555145--><><!--begin:1715020563801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020563_co>:&nbsp;</b></span>Please refresh and you should see it there</div><!--end:1715020563801--><><!--begin:1715020583385--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Daugird<timestamp_1715020582_cv>:&nbsp;</b></span>Yep.  It&#39;s there now.  Thanks that&#39;s all I needed.</div><!--end:1715020583385--><><!--begin:1715020591970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020591_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715020591970--><><!--begin:1715020595028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020594_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1715020595028--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Joseph Daugird!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoseph Daugird: I&#39;m doing well so far.  Thanks for asking.\r\nTiffany: I have added the course into your account\r\nTiffany: Please refresh and you should see it there\r\nJoseph Daugird: Yep.  It&#39;s there now.  Thanks that&#39;s all I needed.\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339662730WM', 1715024222, 1715024620, 2, 23, 28, 5, 0, 0, 5, 0, 2938, 0, 0, 0, 0, 'Whitney Horton', 'Whitney.Horton@aptim.com', '71.207.128.5', '5aba37d1897280a4e2c11b4f7e37b46f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Aptim-cus-', 'What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?', '<div class=\'ca\'><div class=\'info_box\'><i>What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715024225085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024224_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Whitney Horton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715024225085--><><!--begin:1715024253470--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024253_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1715024253470--><><!--begin:1715024272692--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024272_co>:&nbsp;</b></span>To view hands-on dress-out dates please use the 8-Hour HAZWOPER Refresher seminar schedule on our website as a reference</div><!--end:1715024272692--><><!--begin:1715024273317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024273_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715024273317--><><!--begin:1715024280043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024279_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1715024280043--><><!--begin:1715024403681--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024403_cv>:&nbsp;</b></span>Just to clarify, if I am getting this certification for the first time this schedule is for the last 8 hours of the course needed in person?</div><!--end:1715024403681--><><!--begin:1715024468997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024468_co>:&nbsp;</b></span>If you want to complete the full course in person please use the following link <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1715024468997--><><!--begin:1715024511931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024511_co>:&nbsp;</b></span>But if you are doing the online 40-hour course the 8-hour hands-on portion requirement is held the same day as out 8-hour HAZWOPER refreshsers</div><!--end:1715024511931--><><!--begin:1715024573053--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024572_cv>:&nbsp;</b></span>great thank you for your help</div><!--end:1715024573053--><><!--begin:1715024612357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024612_co>:&nbsp;</b></span>You are most welcome</div><!--end:1715024612357--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Whitney Horton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWhitney Horton: Good! How are you?\r\nTiffany: To view hands-on dress-out dates please use the 8-Hour HAZWOPER Refresher seminar schedule on our website as a reference\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: I am good thank you!\r\nWhitney Horton: Just to clarify, if I am getting this certification for the first time this schedule is for the last 8 hours of the course needed in person?\r\nTiffany: If you want to complete the full course in person please use the following link https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: But if you are doing the online 40-hour course the 8-hour hands-on portion requirement is held the same day as out 8-hour HAZWOPER refreshsers\r\nWhitney Horton: great thank you for your help\r\nTiffany: You are most welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339663811NE', 1715025301, 1715026607, 2, 23, 26, 5, 0, 0, 3, 0, 5108, 0, 0, 0, 0, 'Layne Young', 'layne.young@westonsolutions.com', '162.43.198.100', 'e57c4c10850417a8c96d788f31816f54', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Arcadis-US (99058264)-cus-', 'Looking for copies of certificates.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for copies of certificates.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715025304086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Layne Young</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715025304086--><><!--begin:1715025311018--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025311_cv>:&nbsp;</b></span>im good</div><!--end:1715025311018--><><!--begin:1715025312704--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025312_cv>:&nbsp;</b></span>thanks</div><!--end:1715025312704--><><!--begin:1715025339329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025339_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1715025339329--><><!--begin:1715025377700--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025377_cv>:&nbsp;</b></span>it would have been paid through my previous employer</div><!--end:1715025377700--><><!--begin:1715025389658--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025389_cv>:&nbsp;</b></span>info provided</div><!--end:1715025389658--><><!--begin:1715025398380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025398_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1715025398380--><><!--begin:1715025572879--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025572_cv>:&nbsp;</b></span>filled out and submitted</div><!--end:1715025572879--><><!--begin:1715025671930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025671_co>:&nbsp;</b></span>You will need the authorization to release the certificate form completed and returned and then pay the $10 reissue fee as well</div><!--end:1715025671930--><><!--begin:1715025804543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025804_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715025804543--><><!--begin:1715025841581--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025841_cv>:&nbsp;</b></span>how will I know authorization has been received</div><!--end:1715025841581--><><!--begin:1715025967576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025967_co>:&nbsp;</b></span>You will complete part 1 of the form and then you need to get your previous employer to complete part 2 and once that is completed you can email it into us at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1715025967576--><><!--begin:1715026238357--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026238_cv>:&nbsp;</b></span>where is part 2?</div><!--end:1715026238357--><><!--begin:1715026255624--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026255_co>:&nbsp;</b></span>Did you download the form?</div><!--end:1715026255624--><><!--begin:1715026313651--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026313_cv>:&nbsp;</b></span>I did not see a form to download - the link provided was to a online form</div><!--end:1715026313651--><><!--begin:1715026321917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026321_co>:&nbsp;</b></span>I will email you the form</div><!--end:1715026321917--><><!--begin:1715026335612--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026335_cv>:&nbsp;</b></span>thank you</div><!--end:1715026335612--><><!--begin:1715026596927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026596_co>:&nbsp;</b></span>It has been sent</div><!--end:1715026596927--><><!--begin:1715026606445--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026606_cv>:&nbsp;</b></span>thank you</div><!--end:1715026606445--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looking for copies of certificates.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Layne Young!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLayne Young: im good\r\nLayne Young: thanks\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nLayne Young: it would have been paid through my previous employer\r\nLayne Young: info provided\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nLayne Young: filled out and submitted\r\nTiffany: You will need the authorization to release the certificate form completed and returned and then pay the $10 reissue fee as well\r\nTiffany: Is there anything else I can assist you with today?\r\nLayne Young: how will I know authorization has been received\r\nTiffany: You will complete part 1 of the form and then you need to get your previous employer to complete part 2 and once that is completed you can email it into us at mailto:customerservice@csregs.com\r\nLayne Young: where is part 2?\r\nTiffany: Did you download the form?\r\nLayne Young: I did not see a form to download - the link provided was to a online form\r\nTiffany: I will email you the form\r\nLayne Young: thank you\r\nTiffany: It has been sent\r\nLayne Young: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339666707V3', 1715028193, 1715028643, 2, 23, 21, 2, 0, 0, 0, 0, 2298, 0, 0, 0, 0, 'Liz', 'elizabeth.bongard@wsp.com', '50.237.89.66', '9ad7bfceb4e0d8821e60c905d6f88cc0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715028196032--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Liz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715028196032--><><!--begin:1715028223748--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028223_cv>:&nbsp;</b></span>good</div><!--end:1715028223748--><><!--begin:1715028284085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028283_co>:&nbsp;</b></span>You will use your email as the purchaser.</div><!--end:1715028284085--><><!--begin:1715028313924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028313_co>:&nbsp;</b></span>Then once the order has been submitted you will get an email to log in and assign the course to a user</div><!--end:1715028313924--><><!--begin:1715028324919--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028324_cv>:&nbsp;</b></span>great</div><!--end:1715028324919--><><!--begin:1715028345879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028345_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715028345879--><><!--begin:1715028540853--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028540_cv>:&nbsp;</b></span>no thank you</div><!--end:1715028540853--><><!--begin:1715028598833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028598_co>:&nbsp;</b></span>If you need anything else , my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715028598833--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Liz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLiz: good\r\nTiffany: You will use your email as the purchaser.\r\nTiffany: Then once the order has been submitted you will get an email to log in and assign the course to a user\r\nLiz: great\r\nTiffany: Is there anything else I can assist you with today?\r\nLiz: no thank you\r\nTiffany: If you need anything else , my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339725255NY', 1715086726, 1715087197, 2, 23, 6, 4, 0, 0, 0, 0, 2303, 0, 0, 0, 0, 'Victoria ', 'victoria.prest@aptim.com', '68.0.249.155', 'f6a0c200d555c7cc346a45d8755f6f3c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'I have been trying to register but it says \"an error occurred during registration.\"', '<div class=\'ca\'><div class=\'info_box\'><i>I have been trying to register but it says \"an error occurred during registration.\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715086730183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086730_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715086730183--><><!--begin:1715086739572--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086739_cv>:&nbsp;</b></span>Great how are you</div><!--end:1715086739572--><><!--begin:1715086749573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086749_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1715086749573--><><!--begin:1715086771351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086771_co>:&nbsp;</b></span>I will get you an account set up and send you a password set email from our NetSuite system</div><!--end:1715086771351--><><!--begin:1715086788170--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086788_cv>:&nbsp;</b></span>Awesome, thank you!</div><!--end:1715086788170--><><!--begin:1715086843053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086842_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715086843053--><><!--begin:1715086847629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086847_co>:&nbsp;</b></span>The email has been sent</div><!--end:1715086847629--><><!--begin:1715086861077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086860_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715086861077--><><!--begin:1715086889520--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086889_cv>:&nbsp;</b></span>that will be all thank you! have a great day!</div><!--end:1715086889520--><><!--begin:1715086906096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086905_co>:&nbsp;</b></span>You are welcome! Have a great day as well!</div><!--end:1715086906096--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have been trying to register but it says \"an error occurred during registration.\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria : Great how are you\r\nTiffany: I am good thanks!\r\nTiffany: I will get you an account set up and send you a password set email from our NetSuite system\r\nVictoria : Awesome, thank you!\r\nTiffany: You are welcome!\r\nTiffany: The email has been sent\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria : that will be all thank you! have a great day!\r\nTiffany: You are welcome! Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339726598NV', 1715088074, 1715088476, 2, 23, 11, 6, 0, 0, 0, 1, 3692, 0, 0, 0, 0, 'Victoria', 'victoria.prest@aptim.com', '68.0.249.155', 'f6a0c200d555c7cc346a45d8755f6f3c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-APTIM-cus-', 'I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? ', '<div class=\'ca\'><div class=\'info_box\'><i>I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715088075897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088075_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715088075897--><><!--begin:1715088097800--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088097_cv>:&nbsp;</b></span>Im good tiffany, how are you </div><!--end:1715088097800--><><!--begin:1715088121342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088121_co>:&nbsp;</b></span>Good thanks</div><!--end:1715088121342--><><!--begin:1715088133499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088133_co>:&nbsp;</b></span>You would just accept the training as your own</div><!--end:1715088133499--><><!--begin:1715088171496--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088171_cv>:&nbsp;</b></span>Oh okay, how would i go about doing so? </div><!--end:1715088171496--><><!--begin:1715088220572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088220_co>:&nbsp;</b></span>You would have got an email to set up your student training account did you get that</div><!--end:1715088220572--><><!--begin:1715088276338--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088276_cv>:&nbsp;</b></span>I did not receive that email</div><!--end:1715088276338--><><!--begin:1715088313180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088313_co>:&nbsp;</b></span>Did you check your junk or spam folder?</div><!--end:1715088313180--><><!--begin:1715088356072--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088356_cv>:&nbsp;</b></span>I found it, It just came through now!</div><!--end:1715088356072--><><!--begin:1715088365021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088364_co>:&nbsp;</b></span>Great!</div><!--end:1715088365021--><><!--begin:1715088388437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088388_co>:&nbsp;</b></span>I can wait while you set your account up on that site to be sure you have no other questions</div><!--end:1715088388437--><><!--begin:1715088431712--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088431_cv>:&nbsp;</b></span>I think its all set, im in the portal with the courses in it! thank you for being so helpful! </div><!--end:1715088431712--><><!--begin:1715088449213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088449_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715088449213--><><!--begin:1715088465039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088464_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715088465039--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria: Im good tiffany, how are you \r\nTiffany: Good thanks\r\nTiffany: You would just accept the training as your own\r\nVictoria: Oh okay, how would i go about doing so? \r\nTiffany: You would have got an email to set up your student training account did you get that\r\nVictoria: I did not receive that email\r\nTiffany: Did you check your junk or spam folder?\r\nVictoria: I found it, It just came through now!\r\nTiffany: Great!\r\nTiffany: I can wait while you set your account up on that site to be sure you have no other questions\r\nVictoria: I think its all set, im in the portal with the courses in it! thank you for being so helpful! \r\nTiffany: You are most welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339728735E3', 1715090215, 1715090857, 1, 23, 14, 9, 0, 0, 5, 0, 5945, 0, 0, 0, 0, 'Angela', 'aclucero@gsi-net.com', '209.137.229.58', '046fea769d1132f059a35362e59a6e9e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'I get an error when registering as a new user.', '<div class=\'ca\'><div class=\'info_box\'><i>I get an error when registering as a new user.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715090282529--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090282_cv>:&nbsp;</b></span>I enter all my information and a password but I get a red box that says &quot;An error occurred during registration. Please try again.&quot;</div><!--end:1715090282529--><><!--begin:1715090308047--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090308_cv>:&nbsp;</b></span>It happened yesterday and today. I just want to sign up for the Part 48 Surface Miner Refresher training</div><!--end:1715090308047--><><!--begin:1715090227251--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090308_co>:&nbsp;</b></span>Angela Have you used our website before?  What classes are you trying to register for?</div><!--end:1715090227251--><><!--begin:1715090343558--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090343_cv>:&nbsp;</b></span>I&#39;ve used your website for the past 3 years I think but with a different company. New company and therefore new email address.</div><!--end:1715090343558--><><!--begin:1715090296595--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090378_co>:&nbsp;</b></span>Just a moment please</div><!--end:1715090296595--><><!--begin:1715090391422--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090472_co>:&nbsp;</b></span>I am going to transfer you to our IT department.</div><!--end:1715090391422--><><!--begin:1715090479761--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090479_cv>:&nbsp;</b></span>Thanks!</div><!--end:1715090479761--><><div class=\'ca\'>Transferring chat to <top><b>Tiffany</b>  (Online Training Tech Support)</top><!--opid:23--><!--mapp:0--><!--name:Tiffany--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:1--><!--department:Online Training Tech Support-->.</div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715090501934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090501_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Angela</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715090501934--><><!--begin:1715090512534--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090512_cv>:&nbsp;</b></span>Doing well. and you?</div><!--end:1715090512534--><><!--begin:1715090553264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090553_co>:&nbsp;</b></span>I am good thanks</div><!--end:1715090553264--><><!--begin:1715090578813--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090578_cv>:&nbsp;</b></span>Can you read the pervious chat or do I need to ask my question again?</div><!--end:1715090578813--><><!--begin:1715090600824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090600_co>:&nbsp;</b></span>Can I get your last name please and I will set an an account and send you a password set email</div><!--end:1715090600824--><><!--begin:1715090647150--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090647_cv>:&nbsp;</b></span>I just got an email from Compliance Solutions with a password reset link</div><!--end:1715090647150--><><!--begin:1715090652014--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090652_cv>:&nbsp;</b></span>Weird.</div><!--end:1715090652014--><><!--begin:1715090655805--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090655_cv>:&nbsp;</b></span>Should I just use that?</div><!--end:1715090655805--><><!--begin:1715090670824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090670_co>:&nbsp;</b></span>Yes I just sent that but I need your last name to prevent errors when orders are placed</div><!--end:1715090670824--><><!--begin:1715090679030--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090679_cv>:&nbsp;</b></span>its from <a href=\'mailto:nlmailer@notification.netsuite.com\' target=\'_blank\' rel=\'noopener noreferrer\'>nlmailer@notification.netsuite.com</a></div><!--end:1715090679030--><><!--begin:1715090685117--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090685_cv>:&nbsp;</b></span>Lucero</div><!--end:1715090685117--><><!--begin:1715090686042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090685_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1715090686042--><><!--begin:1715090691215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090691_co>:&nbsp;</b></span>Okay thank you</div><!--end:1715090691215--><><!--begin:1715090706976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090706_co>:&nbsp;</b></span>Yes use that email to set your password on the account</div><!--end:1715090706976--><><!--begin:1715090766279--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090766_cv>:&nbsp;</b></span>It worked! Should I carry on with paying for the class I want or do you need to do more on your end?</div><!--end:1715090766279--><><!--begin:1715090825113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090824_co>:&nbsp;</b></span>You are good to go to complete orders.  Is there anything else I can assist you with today?</div><!--end:1715090825113--><><!--begin:1715090847296--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090847_cv>:&nbsp;</b></span>No that is all! Thank you!</div><!--end:1715090847296--><><!--begin:1715090856951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090856_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715090856951--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I get an error when registering as a new user.\r\nTracy has joined the chat.\r\nAngela: I enter all my information and a password but I get a red box that says &quot;An error occurred during registration. Please try again.&quot;\r\nAngela: It happened yesterday and today. I just want to sign up for the Part 48 Surface Miner Refresher training\r\nTracy: Angela Have you used our website before?  What classes are you trying to register for?\r\nAngela: I&#39;ve used your website for the past 3 years I think but with a different company. New company and therefore new email address.\r\nTracy: Just a moment please\r\nTracy: I am going to transfer you to our IT department.\r\nAngela: Thanks!\r\nTransferring chat to Tiffany  (Online Training Tech Support).\r\nTiffany has joined the chat.\r\nTiffany: Hi, Angela!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAngela: Doing well. and you?\r\nTiffany: I am good thanks\r\nAngela: Can you read the pervious chat or do I need to ask my question again?\r\nTiffany: Can I get your last name please and I will set an an account and send you a password set email\r\nAngela: I just got an email from Compliance Solutions with a password reset link\r\nAngela: Weird.\r\nAngela: Should I just use that?\r\nTiffany: Yes I just sent that but I need your last name to prevent errors when orders are placed\r\nAngela: its from mailto:nlmailer@notification.netsuite.com\r\nAngela: Lucero\r\nTiffany: Yes that is correct\r\nTiffany: Okay thank you\r\nTiffany: Yes use that email to set your password on the account\r\nAngela: It worked! Should I carry on with paying for the class I want or do you need to do more on your end?\r\nTiffany: You are good to go to complete orders.  Is there anything else I can assist you with today?\r\nAngela: No that is all! Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3397309212E', 1715092393, 1715092731, 1, 23, 7, 2, 0, 0, 1, 0, 4084, 628, 0, 0, 0, 'Mike', 'manleym0003@gmail.com', '67.169.242.207', '9e97771820cffe863bd0e23251a13ecd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Dawson Federal-cus-Online Course-_-OSHA Site Supervisor-cus-', 'Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.', '<div class=\'ca\'><div class=\'info_box\'><i>Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715092395383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092395_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715092395383--><><!--begin:1715092410569--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092410_cv>:&nbsp;</b></span>Hey Tiffany, I&#39;m good! How are you?</div><!--end:1715092410569--><><!--begin:1715092422090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092421_co>:&nbsp;</b></span>I am good thanks.  What is your last name so I can look you up please?</div><!--end:1715092422090--><><!--begin:1715092428075--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092428_cv>:&nbsp;</b></span>Manley</div><!--end:1715092428075--><><!--begin:1715092462330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092462_co>:&nbsp;</b></span>What company are you with?</div><!--end:1715092462330--><><!--begin:1715092478525--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092478_cv>:&nbsp;</b></span>Dawson</div><!--end:1715092478525--><><!--begin:1715092585954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092585_co>:&nbsp;</b></span>I see there have been quite a few times your training account has timed out due to inactivity.  Allowing this to happen does cause werid errors to occur</div><!--end:1715092585954--><><!--begin:1715092605396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092605_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715092605396--><><!--begin:1715092665562--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092665_cv>:&nbsp;</b></span>I haven&#39;t timed out once in the OSHA Site Supervisor module. </div><!--end:1715092665562--><><!--begin:1715092672686--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092672_cv>:&nbsp;</b></span>Thank you for pushing that through.</div><!--end:1715092672686--><><!--begin:1715092701509--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092701_co>:&nbsp;</b></span>You are welcome.  Is there anything else I can assist you with for today?</div><!--end:1715092701509--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike: Hey Tiffany, I&#39;m good! How are you?\r\nTiffany: I am good thanks.  What is your last name so I can look you up please?\r\nMike: Manley\r\nTiffany: What company are you with?\r\nMike: Dawson\r\nTiffany: I see there have been quite a few times your training account has timed out due to inactivity.  Allowing this to happen does cause werid errors to occur\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMike: I haven&#39;t timed out once in the OSHA Site Supervisor module. \r\nMike: Thank you for pushing that through.\r\nTiffany: You are welcome.  Is there anything else I can assist you with for today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3397465049W', 1715107987, 1715108547, 2, 19, 18, 15, 0, 0, 5, 0, 2388, 0, 0, 0, 0, 'Jamie Smith', 'jamie.smith@menziesaviation.com', '12.202.30.162', 'bfab6ce2d49dd335c8d2ad96664ea4da', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Menzies Aviation-cus-', 'When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?', '<div class=\'ca\'><div class=\'info_box\'><i>When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715107938685--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108021_co>:&nbsp;</b></span>Just a moment while I look that up for you.</div><!--end:1715107938685--><><!--begin:1715108032154--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108032_cv>:&nbsp;</b></span>When will the class be offered?</div><!--end:1715108032154--><><!--begin:1715108068804--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108152_co>:&nbsp;</b></span>The next class in that location will start on Tuesday July 23rd.</div><!--end:1715108068804--><><!--begin:1715108187684--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108187_cv>:&nbsp;</b></span>Is it still open or is the class full?</div><!--end:1715108187684--><><!--begin:1715108250269--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108250_cv>:&nbsp;</b></span>If open, please email me the class info, date description and cost.</div><!--end:1715108250269--><><!--begin:1715108175966--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108259_co>:&nbsp;</b></span>We still have seats available for that class.  How many people do you need to register for this class?</div><!--end:1715108175966--><><!--begin:1715108289616--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108289_cv>:&nbsp;</b></span>one</div><!--end:1715108289616--><><!--begin:1715108266491--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108349_co>:&nbsp;</b></span>Great  I will send you an email with a link to that class that contains all of the information you requested.</div><!--end:1715108266491--><><!--begin:1715108419265--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108419_cv>:&nbsp;</b></span>Excellent.  That is all I need.  Thank you and have a good week.</div><!--end:1715108419265--><><!--begin:1715108360754--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108444_co>:&nbsp;</b></span>You as well!!</div><!--end:1715108360754--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look that up for you.\r\nJamie Smith: When will the class be offered?\r\nTracy: The next class in that location will start on Tuesday July 23rd.\r\nJamie Smith: Is it still open or is the class full?\r\nJamie Smith: If open, please email me the class info, date description and cost.\r\nTracy: We still have seats available for that class.  How many people do you need to register for this class?\r\nJamie Smith: one\r\nTracy: Great  I will send you an email with a link to that class that contains all of the information you requested.\r\nJamie Smith: Excellent.  That is all I need.  Thank you and have a good week.\r\nTracy: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339747562XC', 1715109032, 1715109284, 2, 23, 5, 3, 0, 0, 5, 0, 2608, 0, 0, 0, 0, 'Christian Frohne', 'cfrohne@braunintertec.com', '73.77.31.65', 'bc1728134135507919084e7fd337b476', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Braun Intertec-cus-', 'I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715109036752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109036_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christian Frohne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715109036752--><><!--begin:1715109083726--><div class=\'cv\'><span class=\'notranslate\'><b>Christian Frohne<timestamp_1715109075_cv>:&nbsp;</b></span>good </div><!--end:1715109083726--><><!--begin:1715109119495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109119_co>:&nbsp;</b></span>Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. <br></div><!--end:1715109119495--><><!--begin:1715109124163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109124_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715109124163--><><!--begin:1715109139034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109138_co>:&nbsp;</b></span>To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.</div><!--end:1715109139034--><><!--begin:1715109194431--><div class=\'cv\'><span class=\'notranslate\'><b>Christian Frohne<timestamp_1715109186_cv>:&nbsp;</b></span>thanks!</div><!--end:1715109194431--><><!--begin:1715109201858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109201_co>:&nbsp;</b></span>You are welcome</div><!--end:1715109201858--><><!--begin:1715109214266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109214_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715109214266--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christian Frohne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristian Frohne: good \r\nTiffany: Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. \r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.\r\nChristian Frohne: thanks!\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339748246WZ', 1715109746, 1715109874, 2, 23, 35, 14, 0, 0, 0, 0, 1389, 0, 0, 0, 0, 'foster ', 'fostervoorhees1114@gail.com', '98.110.64.63', 'b995590f0c052642cce21abb37649f89', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-NONE-cus-', 'Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715109748795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109748_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>foster </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715109748795--><><!--begin:1715109758333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109758_co>:&nbsp;</b></span>I can assist you with that</div><!--end:1715109758333--><><!--begin:1715109759914--><div class=\'cv\'><span class=\'notranslate\'><b>foster <timestamp_1715109759_cv>:&nbsp;</b></span>Good</div><!--end:1715109759914--><><!--begin:1715109802765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109802_co>:&nbsp;</b></span>Are you with a company or will you be training as an independent student</div><!--end:1715109802765--><><!--begin:1715109845361--><div class=\'cv\'><span class=\'notranslate\'><b>foster <timestamp_1715109844_cv>:&nbsp;</b></span>I am a trainer looking for a part time position</div><!--end:1715109845361--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? \r\nTiffany has joined the chat.\r\nTiffany: Hi, foster !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I can assist you with that\r\nfoster : Good\r\nTiffany: Are you with a company or will you be training as an independent student\r\nfoster : I am a trainer looking for a part time position\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33975001595', 1715111493, 1715112774, 2, 19, 13, 10, 0, 0, 5, 0, 1844, 631, 0, 0, 0, 'Florence Boyer', 'florence.boyer@Kinross.com', '66.215.135.105', '235dc3965aef1eaa03f4d50fbcd63317', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-ROund Mountain-cus-', 'what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715111467492--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111550_co>:&nbsp;</b></span>Are you looking for pricing for the Standard or the Hybrid class?</div><!--end:1715111467492--><><!--begin:1715111651934--><div class=\'cv\'><span class=\'notranslate\'><b>Florence Boyer<timestamp_1715111651_cv>:&nbsp;</b></span>standard</div><!--end:1715111651934--><><!--begin:1715111603386--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111686_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1715111603386--><><!--begin:1715111778931--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111862_co>:&nbsp;</b></span>The price for that class is $975 when paying by credot card.  We do have multiple student discounts available as well.  How many employees are needing that training?</div><!--end:1715111778931--><><!--begin:1715111921965--><div class=\'cv\'><span class=\'notranslate\'><b>Florence Boyer<timestamp_1715111922_cv>:&nbsp;</b></span>the website says $975 for 1-5 students. Is it for 4 students a total of $975, or $975 per student? I have 4 students</div><!--end:1715111921965--><><!--begin:1715111908634--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111991_co>:&nbsp;</b></span>It is $975 per student.</div><!--end:1715111908634--><><!--begin:1715112191723--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715112275_co>:&nbsp;</b></span>Can I do anything else to help you today?</div><!--end:1715112191723--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTracy has joined the chat.\r\nTracy: Are you looking for pricing for the Standard or the Hybrid class?\r\nFlorence Boyer: standard\r\nTracy: Just a moment while I look that up.\r\nTracy: The price for that class is $975 when paying by credot card.  We do have multiple student discounts available as well.  How many employees are needing that training?\r\nFlorence Boyer: the website says $975 for 1-5 students. Is it for 4 students a total of $975, or $975 per student? I have 4 students\r\nTracy: It is $975 per student.\r\nTracy: Can I do anything else to help you today?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339752901X5', 1715114375, 1715115727, 2, 23, 8, 6, 0, 0, 5, 0, 1155, 0, 0, 0, 0, 'Eduardo', 'Eduardo.dominguezlopez@kellogg.com', '4.53.134.156', '3730396fcf02adf39aa460d0e5c1ce05', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Kellanova-cus-', 'Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715114377058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114376_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eduardo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715114377058--><><!--begin:1715114406112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114405_co>:&nbsp;</b></span>Yes you would select the Seminar CAL-OSHA option as your training perference on the website when looking at the schedule</div><!--end:1715114406112--><><!--begin:1715114425626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114425_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1715114425626--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eduardo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes you would select the Seminar CAL-OSHA option as your training perference on the website when looking at the schedule\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339810825JR', 1715172299, 1715172390, 1, 23, 9, 4, 0, 0, 0, 1, 914, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'The knowledge check froze up again.', '<div class=\'ca\'><div class=\'info_box\'><i>The knowledge check froze up again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715172303091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715172302_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715172303091--><><!--begin:1715172339323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715172339_co>:&nbsp;</b></span>I am passed you through the module again</div><!--end:1715172339323--><><!--begin:1715172369108--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715172369_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715172369108--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The knowledge check froze up again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I am passed you through the module again\r\nKaden Holton: Thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3398140149Z', 1715175506, 1715175890, 2, 23, 27, 5, 0, 0, 0, 0, 2413, 0, 0, 0, 0, 'Cal Johnson', 'cal.johnson@wsp.com', '147.219.170.157', 'bd8eb89b0c00d34c9cff7dd9ced4aa17', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am not able to login to my account even after resetting my password.', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to login to my account even after resetting my password.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715175508723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175508_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cal Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715175508723--><><!--begin:1715175540176--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175540_cv>:&nbsp;</b></span>I am good. Can you help me access my account?</div><!--end:1715175540176--><><!--begin:1715175562687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175562_co>:&nbsp;</b></span>Yes one moment while I look you up please</div><!--end:1715175562687--><><!--begin:1715175578529--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175578_cv>:&nbsp;</b></span>Thanks</div><!--end:1715175578529--><><!--begin:1715175676680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175676_co>:&nbsp;</b></span>I just sent you a password set email from our NetSuite system</div><!--end:1715175676680--><><!--begin:1715175734374--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175734_cv>:&nbsp;</b></span>Received</div><!--end:1715175734374--><><!--begin:1715175746666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175746_co>:&nbsp;</b></span>Great!</div><!--end:1715175746666--><><!--begin:1715175763327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175763_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715175763327--><><!--begin:1715175810833--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175810_cv>:&nbsp;</b></span>Nope! Thank you for the help</div><!--end:1715175810833--><><!--begin:1715175822808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175822_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715175822808--><><!--begin:1715175881800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175881_co>:&nbsp;</b></span>Have a great day!</div><!--end:1715175881800--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am not able to login to my account even after resetting my password.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cal Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCal Johnson: I am good. Can you help me access my account?\r\nTiffany: Yes one moment while I look you up please\r\nCal Johnson: Thanks\r\nTiffany: I just sent you a password set email from our NetSuite system\r\nCal Johnson: Received\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nCal Johnson: Nope! Thank you for the help\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339897709ET', 1715259179, 1715259494, 2, 23, 5, 2, 0, 0, 0, 1, 1857, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '130.41.197.59', 'f27cd26211c3381adda6252ec152338e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Brown and Caldwell-cus-', 'May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,', '<div class=\'ca\'><div class=\'info_box\'><i>May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715259181466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259181_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715259181466--><><!--begin:1715259273216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259273_co>:&nbsp;</b></span>Done and class email sent</div><!--end:1715259273216--><><!--begin:1715259282421--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259282_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715259282421--><><!--begin:1715259315647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259315_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715259315647--><><!--begin:1715259349200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259349_co>:&nbsp;</b></span>Is there anything else I can assis tyou with at this tiem?</div><!--end:1715259349200--><><!--begin:1715259359182--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259359_cv>:&nbsp;</b></span>That&#39;s it</div><!--end:1715259359182--><><!--begin:1715259444571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259444_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1715259444571--><><!--begin:1715259462001--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259462_cv>:&nbsp;</b></span>Thank you. You too</div><!--end:1715259462001--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Done and class email sent\r\nKaden Holton: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with at this tiem?\r\nKaden Holton: That&#39;s it\r\nTiffany: Have a safe day!\r\nKaden Holton: Thank you. You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339899412AH', 1715260898, 1715261370, 1, 23, 21, 17, 0, 0, 0, 1, 3942, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '130.41.197.59', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'It did it again this morning. There\'s no way I\'ve had any log out errors this morning.', '<div class=\'ca\'><div class=\'info_box\'><i>It did it again this morning. There\'s no way I\'ve had any log out errors this morning.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715260901063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715260900_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715260901063--><><!--begin:1715260923809--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715260923_cv>:&nbsp;</b></span>I&#39;m sorry. I know this isn&#39;t -your- fault, but it sucks that it keeps happening. </div><!--end:1715260923809--><><!--begin:1715261034464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261034_co>:&nbsp;</b></span>No I do not show any time outs.</div><!--end:1715261034464--><><!--begin:1715261075376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261075_co>:&nbsp;</b></span>I do show you were logged in and out 4 times already today.  </div><!--end:1715261075376--><><!--begin:1715261127176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261127_co>:&nbsp;</b></span>Not sure if this is having any effect of the course.  </div><!--end:1715261127176--><><!--begin:1715261168687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261168_co>:&nbsp;</b></span>If possible I suggest using a different device</div><!--end:1715261168687--><><!--begin:1715261198710--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261198_cv>:&nbsp;</b></span>I was having the same issue when using my phone as well.</div><!--end:1715261198710--><><!--begin:1715261199415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261199_co>:&nbsp;</b></span>If you want to continue using your laptop please clear the cookies and cache out again</div><!--end:1715261199415--><><!--begin:1715261227488--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261227_cv>:&nbsp;</b></span>Will do.</div><!--end:1715261227488--><><!--begin:1715261240264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261240_co>:&nbsp;</b></span>The course will not run properly ever on mobile devices</div><!--end:1715261240264--><><!--begin:1715261292232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261292_co>:&nbsp;</b></span>I will mark the module as passed but you will need to start over to review any missed content</div><!--end:1715261292232--><><!--begin:1715261305086--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261305_cv>:&nbsp;</b></span>Will do.</div><!--end:1715261305086--><><!--begin:1715261319929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261319_co>:&nbsp;</b></span>Please log out now and start to clear cookies and cache and once you have restarted your browser you can log in again and proceed forward</div><!--end:1715261319929--><><!--begin:1715261330209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261330_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715261330209--><><!--begin:1715261341139--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261341_cv>:&nbsp;</b></span>Just this</div><!--end:1715261341139--><><!--begin:1715261361456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261361_co>:&nbsp;</b></span>Okay let me know if you need anything else.  Have a safe day!</div><!--end:1715261361456--><><!--begin:1715261368183--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261368_cv>:&nbsp;</b></span>Thanks. You too</div><!--end:1715261368183--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'It did it again this morning. There\'s no way I\'ve had any log out errors this morning.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: I&#39;m sorry. I know this isn&#39;t -your- fault, but it sucks that it keeps happening. \r\nTiffany: No I do not show any time outs.\r\nTiffany: I do show you were logged in and out 4 times already today.  \r\nTiffany: Not sure if this is having any effect of the course.  \r\nTiffany: If possible I suggest using a different device\r\nKaden Holton: I was having the same issue when using my phone as well.\r\nTiffany: If you want to continue using your laptop please clear the cookies and cache out again\r\nKaden Holton: Will do.\r\nTiffany: The course will not run properly ever on mobile devices\r\nTiffany: I will mark the module as passed but you will need to start over to review any missed content\r\nKaden Holton: Will do.\r\nTiffany: Please log out now and start to clear cookies and cache and once you have restarted your browser you can log in again and proceed forward\r\nTiffany: Is there anything else I can assist you with today?\r\nKaden Holton: Just this\r\nTiffany: Okay let me know if you need anything else.  Have a safe day!\r\nKaden Holton: Thanks. You too\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33990866148', 1715270151, 1715270516, 2, 23, 25, 4, 0, 0, 3, 0, 3398, 0, 0, 0, 0, 'Ila Nelson', 'ila.nelson@signatureaviation.com', '172.58.11.8', 'f6d2aeedeb9d9c2fc9baa5f9dd7e25c9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Signature Technicair-cus-', 'I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715270155137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270154_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ila Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715270155137--><><!--begin:1715270172188--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270172_cv>:&nbsp;</b></span>Good. You?</div><!--end:1715270172188--><><!--begin:1715270191985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270191_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1715270191985--><><!--begin:1715270199216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270199_co>:&nbsp;</b></span>One moment while I check</div><!--end:1715270199216--><><!--begin:1715270286610--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270286_co>:&nbsp;</b></span>7/22/2024 looks to be the next scheduled DOT in the MIN area</div><!--end:1715270286610--><><!--begin:1715270354992--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270355_cv>:&nbsp;</b></span>Okay, awesome, good to know. Is there a way I can get the details of that class emailed to me? And when would registration be open for it?</div><!--end:1715270354992--><><!--begin:1715270375897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270375_co>:&nbsp;</b></span>We also have virtual instructor led courses available as well</div><!--end:1715270375897--><><!--begin:1715270401093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270400_co>:&nbsp;</b></span>We are in the process of getting those dates uploaded on the website so hopefully soon</div><!--end:1715270401093--><><!--begin:1715270419068--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270420_cv>:&nbsp;</b></span>My manager always wants us to take the instructor led, in person classes, so we wouldn&#39;t want to take the online one</div><!--end:1715270419068--><><!--begin:1715270433419--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270433_cv>:&nbsp;</b></span>okay, so I&#39;d just have to check back periodically</div><!--end:1715270433419--><><!--begin:1715270439882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270439_co>:&nbsp;</b></span>It is scheduled to be held at Country Inn & Suites by Radisson<br>155 Coon Rapids Blvd., NW<br>Coon Rapids MN 55433</div><!--end:1715270439882--><><!--begin:1715270510461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270510_co>:&nbsp;</b></span>Is there any other information I can provide at this time?</div><!--end:1715270510461--><><!--begin:1715270510076--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270512_cv>:&nbsp;</b></span>Okay sounds good. Thank you!</div><!--end:1715270510076--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ila Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIla Nelson: Good. You?\r\nTiffany: I am good thank you!\r\nTiffany: One moment while I check\r\nTiffany: 7/22/2024 looks to be the next scheduled DOT in the MIN area\r\nIla Nelson: Okay, awesome, good to know. Is there a way I can get the details of that class emailed to me? And when would registration be open for it?\r\nTiffany: We also have virtual instructor led courses available as well\r\nTiffany: We are in the process of getting those dates uploaded on the website so hopefully soon\r\nIla Nelson: My manager always wants us to take the instructor led, in person classes, so we wouldn&#39;t want to take the online one\r\nIla Nelson: okay, so I&#39;d just have to check back periodically\r\nTiffany: It is scheduled to be held at Country Inn & Suites by Radisson155 Coon Rapids Blvd., NWCoon Rapids MN 55433\r\nTiffany: Is there any other information I can provide at this time?\r\nIla Nelson: Okay sounds good. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339909767BG', 1715271258, 1715271729, 2, 23, 26, 5, 0, 0, 5, 0, 3101, 0, 0, 0, 0, 'Frank', 'frank.brodrick@rogersgroupinc.com', '192.241.47.7', 'd23457db54090a0b10b839294980fccd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Rogers Group Inc.-cus-', 'DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?', '<div class=\'ca\'><div class=\'info_box\'><i>DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715271261274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271261_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Frank</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715271261274--><><!--begin:1715271275102--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271274_cv>:&nbsp;</b></span>doing well</div><!--end:1715271275102--><><!--begin:1715271309965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271309_co>:&nbsp;</b></span>One moment while I look up the dates for DOT in KNO</div><!--end:1715271309965--><><!--begin:1715271362244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271362_co>:&nbsp;</b></span>Yes there is a DOT class scheduled for 06/17/2024</div><!--end:1715271362244--><><!--begin:1715271370452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271370_co>:&nbsp;</b></span>in Knoxville, TN</div><!--end:1715271370452--><><!--begin:1715271396887--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271396_cv>:&nbsp;</b></span>Is it a one day class?</div><!--end:1715271396887--><><!--begin:1715271433221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271433_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1715271433221--><><!--begin:1715271546686--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271546_cv>:&nbsp;</b></span>Where would I find link. Did not see as an option on site if I were interested</div><!--end:1715271546686--><><!--begin:1715271597494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271597_co>:&nbsp;</b></span>We are in the process of adding future DOT classes to the website so hopefully they will be available soon at <a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1715271597494--><><!--begin:1715271677111--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271676_cv>:&nbsp;</b></span>OK, just saw the three current options. Will continue to monitor. </div><!--end:1715271677111--><><!--begin:1715271706338--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271705_cv>:&nbsp;</b></span>Thank you</div><!--end:1715271706338--><><!--begin:1715271716612--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271716_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715271716612--><><!--begin:1715271729437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271729_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715271729437--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Frank!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFrank: doing well\r\nTiffany: One moment while I look up the dates for DOT in KNO\r\nTiffany: Yes there is a DOT class scheduled for 06/17/2024\r\nTiffany: in Knoxville, TN\r\nFrank: Is it a one day class?\r\nTiffany: Yes that is correct\r\nFrank: Where would I find link. Did not see as an option on site if I were interested\r\nTiffany: We are in the process of adding future DOT classes to the website so hopefully they will be available soon at https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nFrank: OK, just saw the three current options. Will continue to monitor. \r\nFrank: Thank you\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339911887Z9', 1715273375, 1715274293, 2, 23, 23, 5, 0, 0, 0, 0, 2083, 0, 0, 0, 0, 'Andy', 'andy.shepard@aecom.com', '73.151.44.187', '229759fb58609d0acda12ddb5828f096', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.', '<div class=\'ca\'><div class=\'info_box\'><i>Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715273377820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273377_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715273377820--><><!--begin:1715273456199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273456_co>:&nbsp;</b></span>Please use <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715273456199--><><!--begin:1715273470741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273470_co>:&nbsp;</b></span>as a reference to the scheduled hands-on dress-out classes</div><!--end:1715273470741--><><!--begin:1715273482861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273482_co>:&nbsp;</b></span>You would select the Seminar CAL-OSHA option to view CA dates</div><!--end:1715273482861--><><!--begin:1715273663958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273663_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715273663958--><><!--begin:1715273864378--><div class=\'cv\'><span class=\'notranslate\'><b>Andy<timestamp_1715273864_cv>:&nbsp;</b></span>Thank you</div><!--end:1715273864378--><><!--begin:1715274287426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715274287_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715274287426--><><!--begin:1715274291537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715274291_co>:&nbsp;</b></span>Have a great day!</div><!--end:1715274291537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Please use https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: as a reference to the scheduled hands-on dress-out classes\r\nTiffany: You would select the Seminar CAL-OSHA option to view CA dates\r\nTiffany: Is there anything else I can assist you with today?\r\nAndy: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339920983X8', 1715282461, 1715283429, 2, 19, 12, 9, 0, 0, 5, 0, 3146, 0, 0, 0, 0, 'George Wheeler', 'buddy.wheeler@aclaritywater.com', '73.31.143.78', 'fde9bc7b6c8ff16824dc5148092ec4f9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-aclarity water-cus-', 'How do I get copies of my certifications?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I get copies of my certifications?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715282582085--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282666_co>:&nbsp;</b></span>You can request replacement copies through our website</div><!--end:1715282582085--><><!--begin:1715282788142--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715282787_cv>:&nbsp;</b></span>How do I do that? Also, My purchase history says &quot;pending fulfillment&quot; I completed the courses and paid for them. Why does it say pending fulfillment?</div><!--end:1715282788142--><><!--begin:1715282755965--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282840_co>:&nbsp;</b></span>Which course in particular are you referring to?</div><!--end:1715282755965--><><!--begin:1715282928721--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715282927_cv>:&nbsp;</b></span>There are three that I have done. One is Laboratory Safety Online 2600-LABSAF</div><!--end:1715282928721--><><!--begin:1715282884398--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282968_co>:&nbsp;</b></span>Just a moment while I check this out</div><!--end:1715282884398--><><!--begin:1715283011887--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283096_co>:&nbsp;</b></span>I show that course as completed and paid for so I am not sure what you are seeing.</div><!--end:1715283011887--><><!--begin:1715283056902--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283141_co>:&nbsp;</b></span>I am sending you an email with the directions for ordering the replacement certificates.</div><!--end:1715283056902--><><!--begin:1715283167454--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283166_cv>:&nbsp;</b></span>When I sign into my account and look under purchases, I see Status:Pending Fulfillment. </div><!--end:1715283167454--><><!--begin:1715283165559--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283250_co>:&nbsp;</b></span>That is an internal classification - the course has been paid for.</div><!--end:1715283165559--><><!--begin:1715283291195--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283290_cv>:&nbsp;</b></span>Can you give me a link to request replacement copies?</div><!--end:1715283291195--><><!--begin:1715283280583--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283365_co>:&nbsp;</b></span>I am sending you an email with that information.  You should receive it within the next 5 minutes.</div><!--end:1715283280583--><><!--begin:1715283382611--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283381_cv>:&nbsp;</b></span>thank you</div><!--end:1715283382611--><><!--begin:1715283330599--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283415_co>:&nbsp;</b></span>My pleasure have a wonderful day!!</div><!--end:1715283330599--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I get copies of my certifications?\r\nTracy has joined the chat.\r\nTracy: You can request replacement copies through our website\r\nGeorge Wheeler: How do I do that? Also, My purchase history says &quot;pending fulfillment&quot; I completed the courses and paid for them. Why does it say pending fulfillment?\r\nTracy: Which course in particular are you referring to?\r\nGeorge Wheeler: There are three that I have done. One is Laboratory Safety Online 2600-LABSAF\r\nTracy: Just a moment while I check this out\r\nTracy: I show that course as completed and paid for so I am not sure what you are seeing.\r\nTracy: I am sending you an email with the directions for ordering the replacement certificates.\r\nGeorge Wheeler: When I sign into my account and look under purchases, I see Status:Pending Fulfillment. \r\nTracy: That is an internal classification - the course has been paid for.\r\nGeorge Wheeler: Can you give me a link to request replacement copies?\r\nTracy: I am sending you an email with that information.  You should receive it within the next 5 minutes.\r\nGeorge Wheeler: thank you\r\nTracy: My pleasure have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339922226YB', 1715283697, 1715283809, 2, 23, 6, 3, 0, 0, 5, 0, 1397, 0, 0, 0, 0, 'Garrett', 'garrett.goad@jameshardie.com', '147.185.149.241', 'c9d87068f7a412858a3833d359a0a604', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-James Hardie Building Products-cus-', 'If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?', '<div class=\'ca\'><div class=\'info_box\'><i>If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715283701571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283701_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715283701571--><><!--begin:1715283709205--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715283709_cv>:&nbsp;</b></span>i am good</div><!--end:1715283709205--><><!--begin:1715283739025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283738_co>:&nbsp;</b></span>Those are two separate courses. If you need both certification you would need to take them separately </div><!--end:1715283739025--><><!--begin:1715283753184--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715283753_cv>:&nbsp;</b></span>ok.  thank you.  i appreciate it</div><!--end:1715283753184--><><!--begin:1715283766452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283766_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715283766452--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: i am good\r\nTiffany: Those are two separate courses. If you need both certification you would need to take them separately \r\nGarrett: ok.  thank you.  i appreciate it\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339924747WA', 1715286237, 1715286583, 2, 23, 25, 4, 0, 0, 5, 1, 2359, 0, 0, 0, 0, 'Garrett', 'garrett.goad@jameshardie.com', '147.185.149.241', 'c9d87068f7a412858a3833d359a0a604', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-james hardie building products-cus-', 'Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715286240573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286240_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715286240573--><><!--begin:1715286255201--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286255_cv>:&nbsp;</b></span>hi again tiffany. i am good. i hope you are</div><!--end:1715286255201--><><!--begin:1715286279057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286278_co>:&nbsp;</b></span>Yes thank you the location we are scheduled to lease is: Comfort Suites<br>7315 Smith Corners Blvd<br>Charlotte NC 28269</div><!--end:1715286279057--><><!--begin:1715286287042--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286287_cv>:&nbsp;</b></span>excellent. thank you</div><!--end:1715286287042--><><!--begin:1715286303665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286303_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1715286303665--><><!--begin:1715286333931--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286333_cv>:&nbsp;</b></span>i dont think so. i am all signed up</div><!--end:1715286333931--><><!--begin:1715286447864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286447_co>:&nbsp;</b></span>Great!</div><!--end:1715286447864--><><!--begin:1715286469472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286469_co>:&nbsp;</b></span>If you think of anything else or have any questions, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715286469472--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: hi again tiffany. i am good. i hope you are\r\nTiffany: Yes thank you the location we are scheduled to lease is: Comfort Suites7315 Smith Corners BlvdCharlotte NC 28269\r\nGarrett: excellent. thank you\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nGarrett: i dont think so. i am all signed up\r\nTiffany: Great!\r\nTiffany: If you think of anything else or have any questions, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339926609AM', 1715288085, 1715288430, 1, 23, 12, 7, 0, 0, 5, 0, 5951, 0, 0, 0, 0, 'Evan Stockley', 'evan.stockley@wsp.com', '100.11.54.214', '971310a8206556991726ccca042ce9c7', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-WSP-cus-Online Course-_-HAZWOPER 40hr-cus-', 'Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715288088956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288088_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Evan Stockley</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715288088956--><><!--begin:1715288123257--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288123_cv>:&nbsp;</b></span>Hi, I&#39;m well<br>As stated in the issue submission I&#39;m having some issues with the course</div><!--end:1715288123257--><><!--begin:1715288138744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288138_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715288138744--><><!--begin:1715288148473--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288148_cv>:&nbsp;</b></span>no problem</div><!--end:1715288148473--><><!--begin:1715288184049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288183_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715288184049--><><!--begin:1715288227518--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288227_cv>:&nbsp;</b></span>My issue is not related to any of those</div><!--end:1715288227518--><><!--begin:1715288259670--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288259_cv>:&nbsp;</b></span>My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior</div><!--end:1715288259670--><><!--begin:1715288299569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288299_co>:&nbsp;</b></span>I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur</div><!--end:1715288299569--><><!--begin:1715288342260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288342_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715288342260--><><!--begin:1715288356553--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288356_cv>:&nbsp;</b></span>Nope, I understand</div><!--end:1715288356553--><><!--begin:1715288363290--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288363_cv>:&nbsp;</b></span>Will be more careful about terminating sessions</div><!--end:1715288363290--><><!--begin:1715288369556--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288369_cv>:&nbsp;</b></span>Many thanks</div><!--end:1715288369556--><><!--begin:1715288383009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288382_co>:&nbsp;</b></span>Hopefully that resolves all problems</div><!--end:1715288383009--><><!--begin:1715288386065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288385_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715288386065--><><!--begin:1715288408352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288408_co>:&nbsp;</b></span>If you think of anything else,my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715288408352--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Evan Stockley!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEvan Stockley: Hi, I&#39;m wellAs stated in the issue submission I&#39;m having some issues with the course\r\nTiffany: One moment while I look you up please\r\nEvan Stockley: no problem\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nEvan Stockley: My issue is not related to any of those\r\nEvan Stockley: My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior\r\nTiffany: I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur\r\nTiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nEvan Stockley: Nope, I understand\r\nEvan Stockley: Will be more careful about terminating sessions\r\nEvan Stockley: Many thanks\r\nTiffany: Hopefully that resolves all problems\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else,my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339992122KK', 1715353611, 1715354035, 2, 23, 24, 4, 0, 0, 5, 0, 2789, 0, 0, 0, 0, 'John', 'j.richardson@iwscorp.com', '69.11.192.124', 'e58055a43e28cb09ff415cf09fff4472', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'The site is telling me an error occurred during registration', '<div class=\'ca\'><div class=\'info_box\'><i>The site is telling me an error occurred during registration</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715353614531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353614_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715353614531--><><!--begin:1715353631657--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353631_cv>:&nbsp;</b></span>I am good. </div><!--end:1715353631657--><><!--begin:1715353640675--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353640_cv>:&nbsp;</b></span>How are you Tiffany?</div><!--end:1715353640675--><><!--begin:1715353655806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353655_co>:&nbsp;</b></span>I am good thank</div><!--end:1715353655806--><><!--begin:1715353660027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353659_co>:&nbsp;</b></span>One moment please</div><!--end:1715353660027--><><!--begin:1715353761114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353760_co>:&nbsp;</b></span>Okay try it now</div><!--end:1715353761114--><><!--begin:1715353816414--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353816_cv>:&nbsp;</b></span>It worked.  Thank you Tiffany</div><!--end:1715353816414--><><!--begin:1715353827979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353827_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715353827979--><><!--begin:1715353835330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353835_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715353835330--><><!--begin:1715353861366--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353861_cv>:&nbsp;</b></span>I think I&#39;m good<span class=\'emoji_chat\'>&#128077;</span></div><!--end:1715353861366--><><!--begin:1715353894132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353893_co>:&nbsp;</b></span>Great!</div><!--end:1715353894132--><><!--begin:1715353912715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353912_co>:&nbsp;</b></span>If you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715353912715--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The site is telling me an error occurred during registration\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: I am good. \r\nJohn: How are you Tiffany?\r\nTiffany: I am good thank\r\nTiffany: One moment please\r\nTiffany: Okay try it now\r\nJohn: It worked.  Thank you Tiffany\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJohn: I think I&#39;m good&#128077;\r\nTiffany: Great!\r\nTiffany: If you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34032873935', 1715690212, 1715691080, 2, 23, 8, 5, 0, 0, 0, 0, 2675, 0, 0, 0, 0, 'Andrew Lorenz', 'andrew.lorenz@arcadis.com', '73.161.168.110', '4a406674332dbe1c0abe0e5a6e4c384f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715690215360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690215_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Lorenz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715690215360--><><!--begin:1715690258259--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Lorenz<timestamp_1715690258_cv>:&nbsp;</b></span>ok, need to register my employee for a course, please help</div><!--end:1715690258259--><><!--begin:1715690310409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690310_co>:&nbsp;</b></span>You would want to create an account for yourself as the purchaser.  Are you trying to register her for an online course or seminar course?</div><!--end:1715690310409--><><!--begin:1715690338001--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Lorenz<timestamp_1715690338_cv>:&nbsp;</b></span>She needs to take the online course. </div><!--end:1715690338001--><><!--begin:1715690428631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690428_co>:&nbsp;</b></span>Arcadis has an online portal account in place please reach out to Heidi Danise Gapasin with Arcadis and she should be able to direct to to the right person within Arcadis to get her registered for the course.<br></div><!--end:1715690428631--><><!--begin:1715690680143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690679_co>:&nbsp;</b></span>You can also reach out to Kristine Laranang I believe she is the training administrator within Arcadis </div><!--end:1715690680143--><><!--begin:1715690689082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690688_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715690689082--><><!--begin:1715691078994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715691078_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715691078994--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Lorenz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Lorenz: ok, need to register my employee for a course, please help\r\nTiffany: You would want to create an account for yourself as the purchaser.  Are you trying to register her for an online course or seminar course?\r\nAndrew Lorenz: She needs to take the online course. \r\nTiffany: Arcadis has an online portal account in place please reach out to Heidi Danise Gapasin with Arcadis and she should be able to direct to to the right person within Arcadis to get her registered for the course.\r\nTiffany: You can also reach out to Kristine Laranang I believe she is the training administrator within Arcadis \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340337524E3', 1715699005, 1715699496, 2, 19, 17, 13, 0, 0, 5, 0, 2027, 640, 0, 0, 0, 'Ty', 'TWagner@mattdist.org', '131.239.62.133', 'c0114a7bd857f3da2b77807836fadbe1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Mattabassett-cus-', 'I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715698976040--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699063_co>:&nbsp;</b></span>Ty let me look this up for you.</div><!--end:1715698976040--><><!--begin:1715699074226--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699074_cv>:&nbsp;</b></span>Hello, thank you!</div><!--end:1715699074226--><><!--begin:1715699219547--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699307_co>:&nbsp;</b></span>The date that is listed is the day the class begins.  The 24 hour HAZWOPER class is 2 and a half days long. For example if the date listed is 5/21/24 then the 24 hour class will run on 5/21, 5/22 and half of 5/23/</div><!--end:1715699219547--><><!--begin:1715699276310--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699363_co>:&nbsp;</b></span>Does that make sense? If not, I can call you and explain it over the phone.</div><!--end:1715699276310--><><!--begin:1715699398660--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699398_cv>:&nbsp;</b></span>Okay that makes sense. I believe in the past it was listed on the website for the 2.5 days. But that makes sense now what you are saying.</div><!--end:1715699398660--><><!--begin:1715699422856--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699422_cv>:&nbsp;</b></span>I appreciate your time looking that up for me. Thank you!</div><!--end:1715699422856--><><!--begin:1715699471294--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699471_cv>:&nbsp;</b></span>Thanks, have a great day</div><!--end:1715699471294--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.\r\nTracy has joined the chat.\r\nTracy: Ty let me look this up for you.\r\nTy: Hello, thank you!\r\nTracy: The date that is listed is the day the class begins.  The 24 hour HAZWOPER class is 2 and a half days long. For example if the date listed is 5/21/24 then the 24 hour class will run on 5/21, 5/22 and half of 5/23/\r\nTracy: Does that make sense? If not, I can call you and explain it over the phone.\r\nTy: Okay that makes sense. I believe in the past it was listed on the website for the 2.5 days. But that makes sense now what you are saying.\r\nTy: I appreciate your time looking that up for me. Thank you!\r\nTy: Thanks, have a great day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340347219V5', 1715708692, 1715709193, 2, 23, 7, 3, 0, 0, 0, 0, 3497, 0, 0, 0, 0, 'Kandice', 'kandice.cotten@va.gov', '152.131.10.79', '1ebb468d33b24e478bd99561d5ec682e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-VA-cus-', 'Cannot sign in', '<div class=\'ca\'><div class=\'info_box\'><i>Cannot sign in</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715708697083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708696_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kandice</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715708697083--><><!--begin:1715708717993--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708718_cv>:&nbsp;</b></span>I just registered 15 min ago</div><!--end:1715708717993--><><!--begin:1715708748399--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708748_cv>:&nbsp;</b></span>Saying my email and password not correct</div><!--end:1715708748399--><><!--begin:1715708777116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708776_co>:&nbsp;</b></span>You have set up your purchasing account but still need to set up your online training account as they are different systems</div><!--end:1715708777116--><><!--begin:1715708787159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708787_co>:&nbsp;</b></span>You can use the same information for both sites if you want</div><!--end:1715708787159--><><!--begin:1715708843088--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708843_cv>:&nbsp;</b></span>what is the other site?</div><!--end:1715708843088--><><!--begin:1715708864443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708864_co>:&nbsp;</b></span>The main site yu purchase trainin g on is <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1715708864443--><><!--begin:1715708883462--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708883_cv>:&nbsp;</b></span>it is asking for me to pay again</div><!--end:1715708883462--><><!--begin:1715708885720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708885_co>:&nbsp;</b></span>You should have got an email with a link to the training site to create your acocunt</div><!--end:1715708885720--><><!--begin:1715708935402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708935_co>:&nbsp;</b></span>THe training site is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> but you need to click the link in the email you received to set up your account</div><!--end:1715708935402--><><!--begin:1715708949642--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708949_cv>:&nbsp;</b></span>ok just received it</div><!--end:1715708949642--><><!--begin:1715709047062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715709046_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715709047062--><><!--begin:1715709182948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715709182_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715709182948--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cannot sign in\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kandice!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKandice: I just registered 15 min ago\r\nKandice: Saying my email and password not correct\r\nTiffany: You have set up your purchasing account but still need to set up your online training account as they are different systems\r\nTiffany: You can use the same information for both sites if you want\r\nKandice: what is the other site?\r\nTiffany: The main site yu purchase trainin g on is http://www.csregs.com\r\nKandice: it is asking for me to pay again\r\nTiffany: You should have got an email with a link to the training site to create your acocunt\r\nTiffany: THe training site is https://csregsonline.com/ but you need to click the link in the email you received to set up your account\r\nKandice: ok just received it\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3403530487M', 1715714532, 1715714891, 2, 23, 20, 2, 0, 0, 0, 0, 2899, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', '2f3e600482ef8916705e8690efd5e3f3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715714534812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714534_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715714534812--><><!--begin:1715714543629--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714543_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1715714543629--><><!--begin:1715714595962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714595_co>:&nbsp;</b></span>What is the students email address and I will send her a course invite?</div><!--end:1715714595962--><><!--begin:1715714609301--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714608_cv>:&nbsp;</b></span><a href=\'mailto:d.peralez@iwscorp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>d.peralez@iwscorp.com</a></div><!--end:1715714609301--><><!--begin:1715714682226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714682_co>:&nbsp;</b></span>I sent the course invite out.  </div><!--end:1715714682226--><><!--begin:1715714694957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714694_co>:&nbsp;</b></span>You placed the order correctly since you are the purchaser</div><!--end:1715714694957--><><!--begin:1715714703452--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714702_cv>:&nbsp;</b></span>Thank you for your assistance! </div><!--end:1715714703452--><><!--begin:1715714705905--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714705_cv>:&nbsp;</b></span>Yes I did </div><!--end:1715714705905--><><!--begin:1715714731401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714731_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715714731401--><><!--begin:1715714739258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714739_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715714739258--><><!--begin:1715714887291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714887_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715714887291--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Munday: Great, thanks!\r\nTiffany: What is the students email address and I will send her a course invite?\r\nSarah Munday: mailto:d.peralez@iwscorp.com\r\nTiffany: I sent the course invite out.  \r\nTiffany: You placed the order correctly since you are the purchaser\r\nSarah Munday: Thank you for your assistance! \r\nSarah Munday: Yes I did \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3404296334B', 1715791112, 1715791409, 2, 23, 14, 9, 0, 0, 5, 0, 2842, 0, 0, 0, 0, 'Mike', 'mgreenheck@belllabs.com', '184.60.88.98', '206f6808d3586ce435fb078ba470747b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Bell Laboratories-cus-', 'I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715791116879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791116_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715791116879--><><!--begin:1715791157085--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791143_cv>:&nbsp;</b></span>I&#39;m well</div><!--end:1715791157085--><><!--begin:1715791197889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791197_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715791197889--><><!--begin:1715791239091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791238_co>:&nbsp;</b></span>I sent yuo a password set link email from our NetSuite system</div><!--end:1715791239091--><><!--begin:1715791279384--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791279_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1715791279384--><><!--begin:1715791301850--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791288_cv>:&nbsp;</b></span>Yes</div><!--end:1715791301850--><><!--begin:1715791307847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791307_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715791307847--><><!--begin:1715791350115--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791336_cv>:&nbsp;</b></span>Is NetSuite a new site that I should log in to from now on?</div><!--end:1715791350115--><><!--begin:1715791361464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791361_co>:&nbsp;</b></span>That is just the background database we use</div><!--end:1715791361464--><><!--begin:1715791378391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791378_co>:&nbsp;</b></span>Once your password is set you can log i at <a href=\'http://www.csreg.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csreg.com</a> to purchase training</div><!--end:1715791378391--><><!--begin:1715791408699--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791395_cv>:&nbsp;</b></span>Thank ou</div><!--end:1715791408699--><><!--begin:1715791407455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791407_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715791407455--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike: I&#39;m well\r\nTiffany: One moment while I look you up please\r\nTiffany: I sent yuo a password set link email from our NetSuite system\r\nTiffany: Did you receive it?\r\nMike: Yes\r\nTiffany: Is there anything else I can assist you with today?\r\nMike: Is NetSuite a new site that I should log in to from now on?\r\nTiffany: That is just the background database we use\r\nTiffany: Once your password is set you can log i at http://www.csreg.com to purchase training\r\nMike: Thank ou\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340431255GQ', 1715792729, 1715793191, 2, 23, 10, 7, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Kiran Batchu', 'kbatchu@petroncorp.con', '65.30.115.154', '049a9e320f3a307293b5ef2a32df152b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Petron Corp.-cus-', 'What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715792732473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792732_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kiran Batchu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715792732473--><><!--begin:1715792740162--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792740_cv>:&nbsp;</b></span>Doing well.</div><!--end:1715792740162--><><!--begin:1715792761758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792761_co>:&nbsp;</b></span>Those are the same just different titles</div><!--end:1715792761758--><><!--begin:1715792771701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792771_co>:&nbsp;</b></span>Does our website show both names?</div><!--end:1715792771701--><><!--begin:1715792782983--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792782_cv>:&nbsp;</b></span>Yes.</div><!--end:1715792782983--><><!--begin:1715792794193--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792794_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=AvEj26JN78VZ.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/AvEj26JN78VZ.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>AvEj26JN78VZ.png</a></div> </div><!--end:1715792794193--><><!--begin:1715792856901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792856_co>:&nbsp;</b></span>The refresher is for students who have already taken the course before</div><!--end:1715792856901--><><!--begin:1715792939371--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792939_cv>:&nbsp;</b></span>How long is the refresher course?</div><!--end:1715792939371--><><!--begin:1715792978539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792978_co>:&nbsp;</b></span>They are the same price and same length which is a minimum of 6 hours in the online courses</div><!--end:1715792978539--><><!--begin:1715792988672--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792988_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715792988672--><><!--begin:1715793012823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793012_co>:&nbsp;</b></span>You are welcome</div><!--end:1715793012823--><><!--begin:1715793021088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793020_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715793021088--><><!--begin:1715793191753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793191_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715793191753--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kiran Batchu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKiran Batchu: Doing well.\r\nTiffany: Those are the same just different titles\r\nTiffany: Does our website show both names?\r\nKiran Batchu: Yes.\r\nKiran Batchu: AvEj26JN78VZ.png \r\nTiffany: The refresher is for students who have already taken the course before\r\nKiran Batchu: How long is the refresher course?\r\nTiffany: They are the same price and same length which is a minimum of 6 hours in the online courses\r\nKiran Batchu: Thank you.\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('340431663QH', 1715793139, 1715793405, 1, 23, 12, 8, 0, 0, 0, 0, 4823, 0, 0, 0, 0, 'Victoria Prest', 'Victoria.Prest@aptim.com', '68.0.249.155', '94fe80226170b35d9e9de54779aa3399', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-HAZWOPER 40-Hr-cus-', 'I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715793141515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793141_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria Prest</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715793141515--><><!--begin:1715793150806--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793150_cv>:&nbsp;</b></span>Great how are you </div><!--end:1715793150806--><><!--begin:1715793162368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793162_co>:&nbsp;</b></span>Good thanks</div><!--end:1715793162368--><><!--begin:1715793169777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793169_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715793169777--><><!--begin:1715793204483--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793204_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715793204483--><><!--begin:1715793253664--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793253_cv>:&nbsp;</b></span>I dont have any questions about the above. </div><!--end:1715793253664--><><!--begin:1715793264888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793264_co>:&nbsp;</b></span>Okay, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715793264888--><><!--begin:1715793314745--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793314_cv>:&nbsp;</b></span>That will be all, thank you!</div><!--end:1715793314745--><><!--begin:1715793322723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793322_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715793322723--><><!--begin:1715793336747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793336_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715793336747--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria Prest!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria Prest: Great how are you \r\nTiffany: Good thanks\r\nTiffany: One moment while I look you up please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nVictoria Prest: I dont have any questions about the above. \r\nTiffany: Okay, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nVictoria Prest: That will be all, thank you!\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340436300G7', 1715797771, 1715797919, 2, 23, 4, 3, 0, 0, 0, 0, 1413, 0, 0, 0, 0, 'Zachary Peterson', 'ZACHARY.PETERSON@EM.DOE.GOV', '198.232.211.130', '378c56df5d976ce0078ecd0af4fdfa48', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Department of Energy-cus-', 'When an online course is purchased, how long is the course available to be completed?', '<div class=\'ca\'><div class=\'info_box\'><i>When an online course is purchased, how long is the course available to be completed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715797773199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797773_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zachary Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715797773199--><><!--begin:1715797796044--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Peterson<timestamp_1715797796_cv>:&nbsp;</b></span>hello. I am just fine.</div><!--end:1715797796044--><><!--begin:1715797840280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797840_co>:&nbsp;</b></span>Once a user/participant is assigned they have 90 days to complete the training before the course expires</div><!--end:1715797840280--><><!--begin:1715797855388--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Peterson<timestamp_1715797855_cv>:&nbsp;</b></span>Awesome.  Thank you for your help.</div><!--end:1715797855388--><><!--begin:1715797912833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797912_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715797912833--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When an online course is purchased, how long is the course available to be completed?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zachary Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZachary Peterson: hello. I am just fine.\r\nTiffany: Once a user/participant is assigned they have 90 days to complete the training before the course expires\r\nZachary Peterson: Awesome.  Thank you for your help.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('34044254982', 1715804019, 1715804652, 2, 23, 5, 3, 0, 0, 0, 0, 3943, 0, 0, 0, 0, 'Kristen', 'kristen@colliergeophysics.com', '96.69.161.221', 'b9c1e43baffca86f9f80800b182a1749', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Collier Geohysics-cus-', 'why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715804023599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804023_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kristen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715804023599--><><!--begin:1715804036439--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804036_cv>:&nbsp;</b></span>Good and you?</div><!--end:1715804036439--><><!--begin:1715804064908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804064_co>:&nbsp;</b></span>Good thanks</div><!--end:1715804064908--><><!--begin:1715804078179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804078_co>:&nbsp;</b></span>We send the certificate and wallet card out via US Mail</div><!--end:1715804078179--><><!--begin:1715804124721--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804124_cv>:&nbsp;</b></span>I need one sent faster. There isn&#39;t one offered here that can be emailed?</div><!--end:1715804124721--><><!--begin:1715804202038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804201_co>:&nbsp;</b></span>If you need to expedite a certificate via email PDF after completing the course to can submit a request here <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1715804202038--><><!--begin:1715804315834--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804315_cv>:&nbsp;</b></span>No, I&#39;ll find another company if I have to submit a request. I find &quot;requests&quot; don&#39;t get replied to and that could cause a huge international project to come to a hault </div><!--end:1715804315834--><><!--begin:1715804400669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804400_co>:&nbsp;</b></span>I handle all orders and requests so I can guarantee I will get you a PDF the same day if I get the request Mon-Fri during 8-5 EST</div><!--end:1715804400669--><><!--begin:1715804508111--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804507_cv>:&nbsp;</b></span>ok. I&#39;ll take your word. </div><!--end:1715804508111--><><!--begin:1715804568791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804568_co>:&nbsp;</b></span>You can also reach me by phone directly if needed at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313 or send me an email at <a href=\'mailto:Tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Tiffany@csregs.com</a></div><!--end:1715804568791--><><!--begin:1715804582196--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804581_cv>:&nbsp;</b></span>Thanks!</div><!--end:1715804582196--><><!--begin:1715804589910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804589_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715804589910--><><!--begin:1715804599166--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804598_cv>:&nbsp;</b></span>I just placed the order and am going to get started,</div><!--end:1715804599166--><><!--begin:1715804617479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804617_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1715804617479--><><!--begin:1715804648839--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804648_cv>:&nbsp;</b></span>No, that&#39;s it. Thanks!</div><!--end:1715804648839--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kristen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKristen: Good and you?\r\nTiffany: Good thanks\r\nTiffany: We send the certificate and wallet card out via US Mail\r\nKristen: I need one sent faster. There isn&#39;t one offered here that can be emailed?\r\nTiffany: If you need to expedite a certificate via email PDF after completing the course to can submit a request here https://www.csregs.com/Replacement-Certificate?whence=\r\nKristen: No, I&#39;ll find another company if I have to submit a request. I find &quot;requests&quot; don&#39;t get replied to and that could cause a huge international project to come to a hault \r\nTiffany: I handle all orders and requests so I can guarantee I will get you a PDF the same day if I get the request Mon-Fri during 8-5 EST\r\nKristen: ok. I&#39;ll take your word. \r\nTiffany: You can also reach me by phone directly if needed at tel:8007112706 ext 313 or send me an email at mailto:Tiffany@csregs.com\r\nKristen: Thanks!\r\nTiffany: You are welcome!\r\nKristen: I just placed the order and am going to get started,\r\nTiffany: Great! Is there anything else I can assist you with today?\r\nKristen: No, that&#39;s it. Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340442948AX', 1715804422, 1715804815, 2, 23, 8, 6, 0, 0, 5, 0, 2621, 0, 0, 0, 0, 'Phil', 'ptitean@edenhealth.com', '174.239.122.116', '9fbe3f57fbb13ca0559537534889da9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Eden Health-cus-', 'Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715804423605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Phil</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715804423605--><><!--begin:1715804435213--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804435_cv>:&nbsp;</b></span>I&#39;m good! How are you? </div><!--end:1715804435213--><><!--begin:1715804444725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804444_co>:&nbsp;</b></span>I am good!</div><!--end:1715804444725--><><!--begin:1715804460598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804460_co>:&nbsp;</b></span>Since you are a returning customer you can use the following code to get 10% off</div><!--end:1715804460598--><><!--begin:1715804461158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804461_co>:&nbsp;</b></span>24LOYALCS56</div><!--end:1715804461158--><><!--begin:1715804543691--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804543_cv>:&nbsp;</b></span>Oh awesome! Thank you so much!</div><!--end:1715804543691--><><!--begin:1715804575622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804575_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715804575622--><><!--begin:1715804582521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804582_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715804582521--><><!--begin:1715804589376--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804589_cv>:&nbsp;</b></span>That is all! Thanks!</div><!--end:1715804589376--><><!--begin:1715804606607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804606_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715804606607--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Phil!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPhil: I&#39;m good! How are you? \r\nTiffany: I am good!\r\nTiffany: Since you are a returning customer you can use the following code to get 10% off\r\nTiffany: 24LOYALCS56\r\nPhil: Oh awesome! Thank you so much!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nPhil: That is all! Thanks!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('340616601EH', 1715978090, 1715978362, 2, 23, 24, 2, 0, 0, 5, 0, 2450, 0, 0, 0, 0, 'Shawn Rodeck', 'shawn.rodeck@tricoreweb.com', '23.124.238.180', 'ba56d1a906f95d935b742cf4763a9825', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TriCore Environmental, LLC-cus-', 'I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?', '<div class=\'ca\'><div class=\'info_box\'><i>I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715978092731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978092_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shawn Rodeck</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715978092731--><><!--begin:1715978113155--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978113_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m doing well thanks!</div><!--end:1715978113155--><><!--begin:1715978119655--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978119_co>:&nbsp;</b></span>Yes it is 4/10-hours days all in person with the instructor 3</div><!--end:1715978119655--><><!--begin:1715978197658--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978197_cv>:&nbsp;</b></span>OK great. He&#39;s an intern so quite green (Sr. in college  for Env. science) and thought the full instructor would be best</div><!--end:1715978197658--><><!--begin:1715978260249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978260_co>:&nbsp;</b></span>Yes I understand</div><!--end:1715978260249--><><!--begin:1715978287817--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978288_cv>:&nbsp;</b></span>OK, thank you!</div><!--end:1715978287817--><><!--begin:1715978295479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978295_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715978295479--><><!--begin:1715978302506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978302_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715978302506--><><!--begin:1715978316189--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978316_cv>:&nbsp;</b></span>No, all good.  Have a nice weekend!</div><!--end:1715978316189--><><!--begin:1715978331389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978331_co>:&nbsp;</b></span>You as well!!</div><!--end:1715978331389--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shawn Rodeck!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShawn Rodeck: Hi Tiffany, I&#39;m doing well thanks!\r\nTiffany: Yes it is 4/10-hours days all in person with the instructor 3\r\nShawn Rodeck: OK great. He&#39;s an intern so quite green (Sr. in college  for Env. science) and thought the full instructor would be best\r\nTiffany: Yes I understand\r\nShawn Rodeck: OK, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nShawn Rodeck: No, all good.  Have a nice weekend!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3408616703A', 1716223141, 1716223445, 1, 23, 6, 3, 0, 0, 5, 0, 4318, 0, 0, 0, 0, 'Paula', 'paula.camacho@ckssolution.com', '47.146.199.13', '13712165d90546b4366866682fbe4ae1', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-CKS-cus-Online Course-_-DOT Transportation-cus-', 'I am unable to login in ', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to login in </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716223143104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716223143104--><><!--begin:1716223158155--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223154_cv>:&nbsp;</b></span>Well thank you</div><!--end:1716223158155--><><!--begin:1716223191290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223191_co>:&nbsp;</b></span>are you trying to log in and purchase training? </div><!--end:1716223191290--><><!--begin:1716223250462--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223246_cv>:&nbsp;</b></span>NO i purchased one this year and trying to login to complete</div><!--end:1716223250462--><><!--begin:1716223266107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223265_co>:&nbsp;</b></span>I see you did get logged in on the right site <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1716223266107--><><!--begin:1716223283682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223283_co>:&nbsp;</b></span>Your online course expired on 05/19/2024</div><!--end:1716223283682--><><!--begin:1716223303458--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223299_cv>:&nbsp;</b></span>yesterday?</div><!--end:1716223303458--><><!--begin:1716223312474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223312_co>:&nbsp;</b></span>I can offer a one time 30 day extension from that date which will make your new expiration date 06/19/2024</div><!--end:1716223312474--><><!--begin:1716223316506--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223313_cv>:&nbsp;</b></span>but why do they expire</div><!--end:1716223316506--><><!--begin:1716223358280--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223354_cv>:&nbsp;</b></span>please, that would be great</div><!--end:1716223358280--><><!--begin:1716223356337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223356_co>:&nbsp;</b></span>With all online courses users have 90 days to complete the training once they are registered</div><!--end:1716223356337--><><!--begin:1716223384055--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223380_cv>:&nbsp;</b></span>I see</div><!--end:1716223384055--><><!--begin:1716223390053--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223386_cv>:&nbsp;</b></span>if you can extend it please</div><!--end:1716223390053--><><!--begin:1716223394025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223393_co>:&nbsp;</b></span>Your course is now extended.  If you need another extension the course will need to be reactivated at a 25% fee. </div><!--end:1716223394025--><><!--begin:1716223418921--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223415_cv>:&nbsp;</b></span>Thank you, I will keep that in mind.</div><!--end:1716223418921--><><!--begin:1716223421593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223421_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716223421593--><><!--begin:1716223432255--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223428_cv>:&nbsp;</b></span>I hope to complete this within a few days</div><!--end:1716223432255--><><!--begin:1716223429052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223428_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716223429052--><><!--begin:1716223436241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223436_co>:&nbsp;</b></span>Great!</div><!--end:1716223436241--><><!--begin:1716223445115--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223441_cv>:&nbsp;</b></span>Thank you, this has been great</div><!--end:1716223445115--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to login in \r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula: Well thank you\r\nTiffany: are you trying to log in and purchase training? \r\nPaula: NO i purchased one this year and trying to login to complete\r\nTiffany: I see you did get logged in on the right site https://csregsonline.com/\r\nTiffany: Your online course expired on 05/19/2024\r\nPaula: yesterday?\r\nTiffany: I can offer a one time 30 day extension from that date which will make your new expiration date 06/19/2024\r\nPaula: but why do they expire\r\nPaula: please, that would be great\r\nTiffany: With all online courses users have 90 days to complete the training once they are registered\r\nPaula: I see\r\nPaula: if you can extend it please\r\nTiffany: Your course is now extended.  If you need another extension the course will need to be reactivated at a 25% fee. \r\nPaula: Thank you, I will keep that in mind.\r\nTiffany: You are welcome!\r\nPaula: I hope to complete this within a few days\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Great!\r\nPaula: Thank you, this has been great\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340870454YJ', 1716231927, 1716232658, 1, 23, 8, 5, 0, 0, 0, 0, 4726, 0, 0, 0, 0, 'Victoria Prest', 'Victoria.Prest@aptim.com', '68.0.249.155', 'a80dd4a34447a6d4e3203313fe3efcd5', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-HAZWOPER 40 Hr-cus-', 'Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716231930048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716231929_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria Prest</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716231930048--><><!--begin:1716231939048--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716231939_cv>:&nbsp;</b></span>Great how are you doing</div><!--end:1716231939048--><><!--begin:1716231966261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716231966_co>:&nbsp;</b></span>Good thanks</div><!--end:1716231966261--><><!--begin:1716232020451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232020_co>:&nbsp;</b></span>I do not have any way to put you to a particular place inside a module</div><!--end:1716232020451--><><!--begin:1716232098934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232098_co>:&nbsp;</b></span>I could pass you through the Site Controls Part 2 module completely but that will clear your progress through the module as well</div><!--end:1716232098934--><><!--begin:1716232138448--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232138_cv>:&nbsp;</b></span>Okay, I would be able to take the assessment though?</div><!--end:1716232138448--><><!--begin:1716232155867--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232155_cv>:&nbsp;</b></span>I was very close to done so that would be okay with  me</div><!--end:1716232155867--><><!--begin:1716232191230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232191_co>:&nbsp;</b></span>Yes the Site Controls assessment will be available to start</div><!--end:1716232191230--><><!--begin:1716232204650--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232204_cv>:&nbsp;</b></span>OKay thank you! </div><!--end:1716232204650--><><!--begin:1716232253510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232253_co>:&nbsp;</b></span>You can refresh your page and proceed to the Site Controls Assessment now</div><!--end:1716232253510--><><!--begin:1716232281638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232281_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716232281638--><><!--begin:1716232304371--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232304_cv>:&nbsp;</b></span>The Site controls assessment is not available to me after refreshing</div><!--end:1716232304371--><><!--begin:1716232346382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232346_co>:&nbsp;</b></span>Maybe log out and back in I do see it is available </div><!--end:1716232346382--><><!--begin:1716232372136--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232372_cv>:&nbsp;</b></span>Ill try that now</div><!--end:1716232372136--><><!--begin:1716232384158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232384_co>:&nbsp;</b></span>It is the assessment below the 2 modules</div><!--end:1716232384158--><><!--begin:1716232404216--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232404_cv>:&nbsp;</b></span>its working now, thank you for your help!</div><!--end:1716232404216--><><!--begin:1716232410420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232410_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716232410420--><><!--begin:1716232416965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232416_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716232416965--><><!--begin:1716232425296--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232425_cv>:&nbsp;</b></span>that is all thanks! </div><!--end:1716232425296--><><!--begin:1716232437332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232437_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716232437332--><><!--begin:1716232440180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232440_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1716232440180--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria Prest!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria Prest: Great how are you doing\r\nTiffany: Good thanks\r\nTiffany: I do not have any way to put you to a particular place inside a module\r\nTiffany: I could pass you through the Site Controls Part 2 module completely but that will clear your progress through the module as well\r\nVictoria Prest: Okay, I would be able to take the assessment though?\r\nVictoria Prest: I was very close to done so that would be okay with  me\r\nTiffany: Yes the Site Controls assessment will be available to start\r\nVictoria Prest: OKay thank you! \r\nTiffany: You can refresh your page and proceed to the Site Controls Assessment now\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria Prest: The Site controls assessment is not available to me after refreshing\r\nTiffany: Maybe log out and back in I do see it is available \r\nVictoria Prest: Ill try that now\r\nTiffany: It is the assessment below the 2 modules\r\nVictoria Prest: its working now, thank you for your help!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria Prest: that is all thanks! \r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340871112JB', 1716232602, 1716233490, 1, 23, 25, 24, 0, 0, 0, 0, 7128, 0, 0, 0, 0, 'Brittani Elm', 'belm@netechnical.com', '64.90.69.170', 'b6ee4e4f1ea0dc426154aa0768117a76', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Northeast Technical Services-cus-Online Course-_-HAZWOPER 24 hr-cus-', 'Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.', '<div class=\'ca\'><div class=\'info_box\'><i>Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716232604499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232604_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brittani Elm</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716232604499--><><!--begin:1716232625132--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232626_cv>:&nbsp;</b></span>I&#39;m getting a little frustrated with this training, to be honest</div><!--end:1716232625132--><><!--begin:1716232704905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232704_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1716232704905--><><!--begin:1716232834246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232834_co>:&nbsp;</b></span>Did you just close the window using the x closing the browser page or did you use the exit module link</div><!--end:1716232834246--><><!--begin:1716232859912--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232860_cv>:&nbsp;</b></span>I don&#39;t know</div><!--end:1716232859912--><><!--begin:1716232875153--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232876_cv>:&nbsp;</b></span>site has been having about a 10 second lag time</div><!--end:1716232875153--><><!--begin:1716232882644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232882_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716232882644--><><!--begin:1716232901062--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232902_cv>:&nbsp;</b></span>No</div><!--end:1716232901062--><><!--begin:1716232935882--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232936_cv>:&nbsp;</b></span>I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button</div><!--end:1716232935882--><><!--begin:1716232951782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232951_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. <br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716232951782--><><!--begin:1716232994658--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232995_cv>:&nbsp;</b></span>I&#39;m taking notes in Microsoft word. Is this not allowed?</div><!--end:1716232994658--><><!--begin:1716233058676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233058_co>:&nbsp;</b></span>Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity</div><!--end:1716233058676--><><!--begin:1716233070930--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233071_cv>:&nbsp;</b></span>It hasn&#39;t been</div><!--end:1716233070930--><><!--begin:1716233080465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233080_co>:&nbsp;</b></span>You may want to open word offline as well</div><!--end:1716233080465--><><!--begin:1716233094681--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233095_cv>:&nbsp;</b></span>how does the pass work? It looks like I still have to start the Competent person module over again</div><!--end:1716233094681--><><!--begin:1716233122149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233122_co>:&nbsp;</b></span>You may need to log out and back in to see the module marked as passed</div><!--end:1716233122149--><><!--begin:1716233151485--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233152_cv>:&nbsp;</b></span>ok. thank you.</div><!--end:1716233151485--><><!--begin:1716233186308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233186_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716233186308--><><!--begin:1716233194642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233194_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716233194642--><><!--begin:1716233366139--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233367_cv>:&nbsp;</b></span>no, thank you</div><!--end:1716233366139--><><!--begin:1716233485367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233485_co>:&nbsp;</b></span>If you think of anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716233485367--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brittani Elm!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrittani Elm: I&#39;m getting a little frustrated with this training, to be honest\r\nTiffany: I am looking you up now\r\nTiffany: Did you just close the window using the x closing the browser page or did you use the exit module link\r\nBrittani Elm: I don&#39;t know\r\nBrittani Elm: site has been having about a 10 second lag time\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nBrittani Elm: No\r\nBrittani Elm: I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nBrittani Elm: I&#39;m taking notes in Microsoft word. Is this not allowed?\r\nTiffany: Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity\r\nBrittani Elm: It hasn&#39;t been\r\nTiffany: You may want to open word offline as well\r\nBrittani Elm: how does the pass work? It looks like I still have to start the Competent person module over again\r\nTiffany: You may need to log out and back in to see the module marked as passed\r\nBrittani Elm: ok. thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nBrittani Elm: no, thank you\r\nTiffany: If you think of anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340939821VQ', 1716301315, 1716301927, 2, 23, 28, 8, 0, 0, 0, 0, 4531, 0, 0, 0, 0, 'Mike ', 'michaelsmchenry@drs.com', '12.216.216.2', '5f6a4cfe03ab82638272c23d391f506f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-DRS NAVAL POWER SYSTEMS-cus-', 'Do you have a schedule for in person DOT Haz mat traingings\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a schedule for in person DOT Haz mat traingings\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716301318534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301318_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716301318534--><><!--begin:1716301335076--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301335_cv>:&nbsp;</b></span>Good thanks</div><!--end:1716301335076--><><!--begin:1716301342961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301342_co>:&nbsp;</b></span>We have in the works to get that uploaded to the website </div><!--end:1716301342961--><><!--begin:1716301354321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301354_co>:&nbsp;</b></span>Do you have a particular location you are looking for?</div><!--end:1716301354321--><><!--begin:1716301387917--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301388_cv>:&nbsp;</b></span>Milwaukee preferably Chicago could work</div><!--end:1716301387917--><><!--begin:1716301445968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301445_co>:&nbsp;</b></span>07/22/2024 in CHI</div><!--end:1716301445968--><><!--begin:1716301507489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301507_co>:&nbsp;</b></span>Then another CHI on 12/02/24</div><!--end:1716301507489--><><!--begin:1716301524235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301524_co>:&nbsp;</b></span>I do not believe we have a Milwaukee, WI location this year</div><!--end:1716301524235--><><!--begin:1716301544457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301544_co>:&nbsp;</b></span>We also have the VILT instructor led training available monthly</div><!--end:1716301544457--><><!--begin:1716301562993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301562_co>:&nbsp;</b></span>Live with an instructor held via a Teams webinar setting</div><!--end:1716301562993--><><!--begin:1716301574327--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301574_cv>:&nbsp;</b></span>Can you email me location details and link to pay</div><!--end:1716301574327--><><!--begin:1716301596844--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301596_cv>:&nbsp;</b></span>For some reason the schedule isnt popping up</div><!--end:1716301596844--><><!--begin:1716301604092--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301604_cv>:&nbsp;</b></span>That July date might work</div><!--end:1716301604092--><><!--begin:1716301675985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301675_co>:&nbsp;</b></span>The date is not on the website yet as they are in the process of getting it loaded.  I can send you an estimate and payment form and once you are certain you can complete and return the form if the dates are still not available on the website</div><!--end:1716301675985--><><!--begin:1716301704557--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301704_cv>:&nbsp;</b></span>Perfect</div><!--end:1716301704557--><><!--begin:1716301732065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301731_co>:&nbsp;</b></span>I will get that created and sent soon</div><!--end:1716301732065--><><!--begin:1716301741857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301741_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716301741857--><><!--begin:1716301772845--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301772_cv>:&nbsp;</b></span>Nope thats good</div><!--end:1716301772845--><><!--begin:1716301796003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301795_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716301796003--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you have a schedule for in person DOT Haz mat traingings\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike : Good thanks\r\nTiffany: We have in the works to get that uploaded to the website \r\nTiffany: Do you have a particular location you are looking for?\r\nMike : Milwaukee preferably Chicago could work\r\nTiffany: 07/22/2024 in CHI\r\nTiffany: Then another CHI on 12/02/24\r\nTiffany: I do not believe we have a Milwaukee, WI location this year\r\nTiffany: We also have the VILT instructor led training available monthly\r\nTiffany: Live with an instructor held via a Teams webinar setting\r\nMike : Can you email me location details and link to pay\r\nMike : For some reason the schedule isnt popping up\r\nMike : That July date might work\r\nTiffany: The date is not on the website yet as they are in the process of getting it loaded.  I can send you an estimate and payment form and once you are certain you can complete and return the form if the dates are still not available on the website\r\nMike : Perfect\r\nTiffany: I will get that created and sent soon\r\nTiffany: Is there anything else I can assist you with today?\r\nMike : Nope thats good\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340940035WA', 1716301511, 1716302280, 2, 19, 11, 8, 0, 0, 5, 0, 2769, 0, 0, 0, 0, 'Meg Drake', 'meg.drake@wsp.com', '50.237.89.66', 'aec8a3fdf3007b25b55268e514dc315e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1716301563621--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301563_cv>:&nbsp;</b></span>Hello</div><!--end:1716301563621--><><!--begin:1716301534168--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301626_co>:&nbsp;</b></span>Meg there is usually a reschedule/cancellation fee.  I can email that information to you if you would like.</div><!--end:1716301534168--><><!--begin:1716301665275--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301665_cv>:&nbsp;</b></span>Sure just trying to see what the options are - so the class is 4 10 hour days or 5 days?<br>.</div><!--end:1716301665275--><><!--begin:1716301644963--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301736_co>:&nbsp;</b></span>The 40 hour HAZWOPER class is 4 10 hour days.</div><!--end:1716301644963--><><!--begin:1716301862342--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301862_cv>:&nbsp;</b></span>ok great - and how long will it take to get the certificate and the card? </div><!--end:1716301862342--><><!--begin:1716301879982--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301880_cv>:&nbsp;</b></span>It has been awhile since we have sent anyone there and it took a long time to get them.</div><!--end:1716301879982--><><!--begin:1716301860721--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301952_co>:&nbsp;</b></span>The certificate will be given to the student at the end of the class as long as the class has been paid for already.</div><!--end:1716301860721--><><!--begin:1716301994572--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301994_cv>:&nbsp;</b></span>Yes we are paying by credit card when we register.  I will let the people know to make sure they get it before they leave.</div><!--end:1716301994572--><><!--begin:1716301940569--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716302032_co>:&nbsp;</b></span>Great!  Can I help you with anything else?</div><!--end:1716301940569--><><!--begin:1716302227609--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716302227_cv>:&nbsp;</b></span>No that is all</div><!--end:1716302227609--><><!--begin:1716302185417--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716302277_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1716302185417--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?\r\nTracy has joined the chat.\r\nMeg Drake: Hello\r\nTracy: Meg there is usually a reschedule/cancellation fee.  I can email that information to you if you would like.\r\nMeg Drake: Sure just trying to see what the options are - so the class is 4 10 hour days or 5 days?.\r\nTracy: The 40 hour HAZWOPER class is 4 10 hour days.\r\nMeg Drake: ok great - and how long will it take to get the certificate and the card? \r\nMeg Drake: It has been awhile since we have sent anyone there and it took a long time to get them.\r\nTracy: The certificate will be given to the student at the end of the class as long as the class has been paid for already.\r\nMeg Drake: Yes we are paying by credit card when we register.  I will let the people know to make sure they get it before they leave.\r\nTracy: Great!  Can I help you with anything else?\r\nMeg Drake: No that is all\r\nTracy: Have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340943762RV', 1716305236, 1716305478, 1, 23, 8, 6, 0, 0, 0, 0, 4066, 0, 0, 0, 0, 'Dillon Campbell', 'dillon.campbell@oneatlas.com', '209.99.49.138', '3889c65638601dea872b8456cad17282', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas-cus-Online Course-_-40 Hour Hazwoper-cus-', 'My course is frozen on a module after a quiz and I need help to refresh it.', '<div class=\'ca\'><div class=\'info_box\'><i>My course is frozen on a module after a quiz and I need help to refresh it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716305240544--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305240_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dillon Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716305240544--><><!--begin:1716305252270--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305252_cv>:&nbsp;</b></span>fine</div><!--end:1716305252270--><><!--begin:1716305259538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305259_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716305259538--><><!--begin:1716305293660--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305293_cv>:&nbsp;</b></span>no</div><!--end:1716305293660--><><!--begin:1716305301396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305301_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716305301396--><><!--begin:1716305337799--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305337_cv>:&nbsp;</b></span>no thats all</div><!--end:1716305337799--><><!--begin:1716305360218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305360_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716305360218--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is frozen on a module after a quiz and I need help to refresh it.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dillon Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDillon Campbell: fine\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nDillon Campbell: no\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nDillon Campbell: no thats all\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
