Trying to help co-worker register. Your customer service number is not working. Can someone call me at 216-630-7090?
Tiffany has joined the chat.
Tiffany:&nbsp;Hi, Taki Shinkawa!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Taki Shinkawa:&nbsp;I&#39;m fine. Are your phones down? The main number is not working.
Tiffany:&nbsp;Yes the phone are currently down I apologize we are working to resolve the issue.  
Tiffany:&nbsp;What class are you trying to register your co-worker for?
Taki Shinkawa:&nbsp;I have a new co-worker (Scott Logan) who had tomorrow&#39;s in-person class in Columbus, OH cancelled, and I would like to get him registered for online class, so he can start tomorrow. Can you manage that?
Taki Shinkawa:&nbsp;Sorry, 40-hr class
Tiffany:&nbsp;Yes I can get you the directions on how to reschedule him into the online class today.  Which version would you like the Hybrid or Standard version?  
Tiffany:&nbsp;With both online 40-Hour HAZWOPER courses you receive the same overall certification.Once registered for any online training course with Compliance Solutions they have 90 days to complete the training before the course expires. With the standard version of the 40-Hour HAZWOPER students need to complete 32-Hours online, then go to the hands-on class and afterwards back online to complete the exam (passing with a 70% or better) within that 90 days. Once competed with all that their certificate is issued as long as the training has been paid for.With the Hybrid version students will complete 40-Hours of online training and the exam immediately afterwards within the 90 days. They will then receive their certificate of completion (as long as they have passed the exam with a 70% or better) and a voucher stating they have 6 months to complete their hands-on training to be fully certified.
Taki Shinkawa:&nbsp;Sounds like you need &quot;hands on&quot; training either way, so it seems the standard would be the way to go. When and where are the 8 hr &quot;hands on&quot; portions offered in the next couple weeks?  
Tiffany:&nbsp;Please use the following link as reference when the hands-on classes are scheduled:
Tiffany:&nbsp;https://csregs.com/collections/8-hour-hazwoper-annual-refresher
Taki Shinkawa:&nbsp;So the &quot;Hands On&quot; portion is the 8-hr refresher... OK, so what do we need to do to register Scott for the 40-hr &quot;standard&quot; class? He would like to start the online portion first thing tomorrow.
Tiffany:&nbsp;I can get you the information shortly via email to get him rescheduled.  
Tiffany:&nbsp;Please be aware of the following information for the hands-on portion.  The hands-on class days are normally scheduled for Fridays (last day of the 40-Hour HAZWOPER Seminar training and the same day as the 8-Hour HAZWOPER). In order to register for the hands-on class please have the students or employer call or email our office the Monday before the class they are interested in.  We will add the student to the dress-out list and if the class confirms we will send the student a confirmation email with class details.  This email will be sent on Tuesday the week of the class.  If the class cancels, we will also be reaching out on Tuesday to notify you of that change in status.  For Standard 40-Hour HAZWOPER Students onlyWe will check to see if they have completed their 32-Hours of online training and all required modules before we can schedule them for the hands-on portion. Once the employee completes his or her hands-on training, he or she will be given a password to access the online exam.  The exam will need to be completed back online before the employee&#39;s course expiration date.
Taki Shinkawa:&nbsp;Scott had been coordinating with Aaron Redding, and we were not sure how to transfer his in person 40-hr registration to the online 40-hr. Can this be completed if your phone lines are not repaired today? Is Aaron in today? Scott had not gotten a response from him.
Tiffany:&nbsp;No Aaron is not in the office today and phone are down.  I can complete the request for you.  
Taki Shinkawa:&nbsp;Also, how often are classes in Ohio being cancelled? ...the class this week was cancelled, so wondering if many &quot;scheduled&quot; classes are being cancelled, and how long scott would have to wait to participate in an 8-hr class?
Tiffany:&nbsp;Classes in Ohio are harder to confirm and we do have lower registration numbers.  
Tiffany:&nbsp;I can not say how long he would have to wait to complete the hands-on in a Ohio location.  
Tiffany:&nbsp;I would advise having him complete the Hybrid version of the online course as it does give him a 6 month voucher to complete the hands-on class upon completion of the online course and exam.  
Taki Shinkawa:&nbsp;I think either way, he is waiting for the first available 8-hr class. The &quot;standard&quot; class requires hands on within 3 months, correct? Would you think that an 8-hr class would be held in that time?
Tiffany:&nbsp;I am not sure if we will confirm a class in the Ohio area in that time.  
Taki Shinkawa:&nbsp;Wow. No in-person training in 3 months in Ohio. Can you be sure one would be held in 6 months?
Tiffany:&nbsp;We did just hold a class in Cincinnati, OH.  But if no Ohio classes confirm within the 6-months we do offer extensions for the vouchers.  
Tiffany:&nbsp;Do you want me to proceed to get your student rescheduled into the online Standard version or Hybrid version of the course today?
Taki Shinkawa:&nbsp;I am thinking that we should register scott for the 40-hr standard version, and we will look for the first 8-hr class to be held. I guess the plan would be to register for each 8-hr class until one is held.
Taki Shinkawa:&nbsp;Let me know what else I might need to do. I assume you have his email contact and can forward the Login information directly to him to start tomorrow?
Tiffany:&nbsp;I will send him the course invite today.  
Tiffany:&nbsp;Is there anything else I can assist you with?
Taki Shinkawa:&nbsp;No. That is it. Thanks for your help.
Chat closed by the visitor. Chat has ended.

