<div class='ca'><div class='info_box'><i>It froze in one of the questions in the assessment. I tried to restart and use in a different device, but it still did not work. what should i do?</i></div></div><><div class='ca'><b>Miguel</b> has joined the chat.</div><><!--begin:1648231405056--><div class='co'><span class='notranslate'><b>Miguel<timestamp_1648231405_co>:&nbsp;</b></span>hello! :-)</div><!--end:1648231405056--><><!--begin:1648231504891--><div class='co'><span class='notranslate'><b>Miguel<timestamp_1648231505_co>:&nbsp;</b></span>I see your issue...um, I&#39;d say that freezing up can certainly happen for many reasons, but I wouldn&#39;t try to change to use a different device unless restarting just didnt resolve the issue...did u try to retsrt several times with same result, and is why u switched?</div><!--end:1648231504891--><><!--begin:1648231669896--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648231667_cv>:&nbsp;</b></span>yes, exactly </div><!--end:1648231669896--><><!--begin:1648231690702--><div class='co'><span class='notranslate'><b>Miguel<timestamp_1648231690_co>:&nbsp;</b></span>Oh ok</div><!--end:1648231690702--><><!--begin:1648231724957--><div class='co'><span class='notranslate'><b>Miguel<timestamp_1648231725_co>:&nbsp;</b></span>..then, may I please transfer you to my colleague Tiffany? She handles Tech Support, she canhelp u better than me..is that ok? :-)</div><!--end:1648231724957--><><!--begin:1648231746859--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648231744_cv>:&nbsp;</b></span>yes, that is okay</div><!--end:1648231746859--><><!--begin:1648231762115--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648231759_cv>:&nbsp;</b></span>thank you very much</div><!--end:1648231762115--><><!--begin:1648231798106--><div class='co'><span class='notranslate'><b>Miguel<timestamp_1648231798_co>:&nbsp;</b></span>Awesome. hang on a sec, and gonna transfer u now. Have a great rest of ur day! </div><!--end:1648231798106--><><restart_router><reset_all><div class='ca'>Transferring chat to <top>(Registration & Customer Service)</top><!--opid:--><!--mapp:--><!--name:--><!--profile_pic:--><!--deptid:2--><!--department:Registration & Customer Service--><!--rtype:2-->.</div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1648231872616--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1648231872_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Tais</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1648231872616--><><!--begin:1648231950371--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648231947_cv>:&nbsp;</b></span>Hi, i am good, thank you!</div><!--end:1648231950371--><><!--begin:1648231954035--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1648231954_co>:&nbsp;</b></span>Reasons this error may have occurred are:<br><br>Allowing the training to time out due to inactivity of 10 minutes or more<br>Improperly exiting the training course<br>Using an unsupported browser<br><br>To ensure errors do not happen: Be sure you are using one of the supported browsers: Google Chrome, Firefox, Safari, or Microsoft Edge.<br>Make sure you are &quot;active&quot; (changing pages, answering questions, etc.) when logged in.  Inactivity will cause you to be logged out automatically.<br>If you are not active, log out of the course. <br>To log out properly use the exit module/lesson link followed but clicking the log out link in the upper right-hand corner of the screen.  <br><br>I have passed you through the current modules lesson.  You can now proceed forward.</div><!--end:1648231954035--><><!--begin:1648232045469--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648232042_cv>:&nbsp;</b></span>thank you!</div><!--end:1648232045469--><><!--begin:1648232077762--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648232075_cv>:&nbsp;</b></span>i saw that the past module do not have a score, should i try to redo the test later? or that is okay?</div><!--end:1648232077762--><><!--begin:1648232110386--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1648232110_co>:&nbsp;</b></span>It is okay as I have marked you as passed.  You can go back through and redo it if you want to but you are okay to proceed forward.  </div><!--end:1648232110386--><><!--begin:1648232144474--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648232142_cv>:&nbsp;</b></span>perfect, thank you very much</div><!--end:1648232144474--><><!--begin:1648232180865--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1648232180_co>:&nbsp;</b></span>We appreciate your using ComplyChat to contact us! Is there anything else we can do to serve you better? <br></div><!--end:1648232180865--><><!--begin:1648232316114--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1648232316_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1648232316114--><><!--begin:1648232350515--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648232348_cv>:&nbsp;</b></span>thank you vey much</div><!--end:1648232350515--><><!--begin:1648232361326--><div class='cv'><span class='notranslate'><b>Tais<timestamp_1648232358_cv>:&nbsp;</b></span>have a great day as well!! </div><!--end:1648232361326--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>