<div class='ca'><div class='info_box'><i>I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. </i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715793141515--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793141_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Victoria Prest</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715793141515--><><!--begin:1715793150806--><div class='cv'><span class='notranslate'><b>Victoria Prest<timestamp_1715793150_cv>:&nbsp;</b></span>Great how are you </div><!--end:1715793150806--><><!--begin:1715793162368--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793162_co>:&nbsp;</b></span>Good thanks</div><!--end:1715793162368--><><!--begin:1715793169777--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793169_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715793169777--><><!--begin:1715793204483--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793204_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715793204483--><><!--begin:1715793253664--><div class='cv'><span class='notranslate'><b>Victoria Prest<timestamp_1715793253_cv>:&nbsp;</b></span>I dont have any questions about the above. </div><!--end:1715793253664--><><!--begin:1715793264888--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793264_co>:&nbsp;</b></span>Okay, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715793264888--><><!--begin:1715793314745--><div class='cv'><span class='notranslate'><b>Victoria Prest<timestamp_1715793314_cv>:&nbsp;</b></span>That will be all, thank you!</div><!--end:1715793314745--><><!--begin:1715793322723--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793322_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715793322723--><><!--begin:1715793336747--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1715793336_co>:&nbsp;</b></span>If you think of anything else, my name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715793336747--><><div class='cl'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>