Completed slides in radiation section clicked out of summary to complete test and click out too early now have to start all slides over again, very frustrating. 
Tiffany has joined the chat.
Tiffany: Hi, Kory Johnston!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tiffany: One moment while I look you up
Tiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. 
Tiffany: I show the Ionizing Radiation Module was not completed just yet
Tiffany: Have you gone through the full lesson and clicked on everything inside the module?
Kory Johnston: Was doing as good as can be doing training until I had to start training all over again. When I do that it says I must complete the training module, no time available. I did click everything and mid way through the summary tab I clicked out to take test and it didn’t say completed so I went back and have to start all over. 
Tiffany: Did you use the exit module link?
Kory Johnston: Not sure what you can see but the menu within the radiation training is partially completed. It restarted me half way down but the previous topics aren’t blue showing completion so not sure if I’ll have to go back to the start. 24 hours is long enough I don’t want to do this twice. 
Kory Johnston: Yes “exit lessonâ€
Tiffany: I see your account has timed out due to account a few times yesterday.  This can cause glitches in the training so please do your best to log out if you are going to walk away or do other work.
Kory Johnston: Not the case this morning. Thought you’d be able to complete the training tabs for me but that’s fine I’ll do it again. Very frustrating as this is a lot of time already without doing it twice. 
Tiffany: It may be a delayed error that occurs.  I show once you are still actively training so I can not pass you through the lesson.  If you want to exit the lesson.  I can see more on my side.  
Kory Johnston: I’ll exit
Tiffany: I&#39;ve passed you through the lesson so you can now access the assessment for that lesson.  
Tiffany: For future reference the errors that occur can be delayed.  Reasons these types of errors occur are:Allowing the training to time out due to inactivity of 10 minutes or moreIn properly exiting the training Using an unsupported browser while logged inTo ensure this does not happen again please be sure you are logged in one of the supported browsers, Google Chrome, Firefox, Safari, and Microsoft Edge.When logged in stay actively training or log out once completed for the time.To log out properly be sure to use the exit module link and then use the log out link in the upper right-hand corner of the screen.
Kory Johnston: Thank you so much, sorry for the bother but frustrating to have to do it again. There’s some sort of glitch that may need to be looked into. I’ll be sure to wait until the summary tab is 100% complete prior to exiting. Using safari. 
Tiffany: Yes Safari works just wanted to give you all the above info to help you avoid running into the error in the future. Is there anything else I can assist you with? 
Kory Johnston: That’s it. Thanks again. 
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the operator. Chat has ended.

