New invitation not sent
Tracy has joined the chat.
Tracy: Hi this is Tracy  How can I help you?
John Jansen: Hi, I&#39;m trying to send an invitation to a coworker, does not seem to be sending it to her
John Jansen: mailto:seng_vongvilay@quadrachemicals.com
Tracy: Are you trying to invite her from your Group Manager Account?
John Jansen: It shows seat details
John Jansen: I see her under invitations
Tracy: Let me take a look
Tracy: It shows that it is Awaiting Response has she checked her email for the invitation including Junk/Spam?
John Jansen: Just checked, not in junk or spam or her inbox
John Jansen: Earlier today I was trying to do an automated password reset. Never got the email. Tiffany helped me to reset it
Tracy: Let me retry it
John Jansen: still not here
Tracy: Just a second more
John Jansen: No worries, just giving you an update
Tracy: Check again and it should be there.
Tracy: This is the email address it was sent to mailto:seng_vongvilay@quadrachemicals.com
John Jansen: Darn, still nothing
John Jansen: mailto:Seng_Vongvilay@quadrachemicals.com
John Jansen: That is a copy from our address book
Tracy: So we are sure the email address is correct - right?
John Jansen: Yes, can she send an email to you to make sure?
Tracy: Sure  I am wondering if your company server is stopping the emails.  You mentioned that the email to reset you password wouldn&#39;t come through either.  My email address is  mailto:2csec@csregs.com
Tracy: Did she send the email?
John Jansen: Yes, a few mins ago
Tracy: I have not received any emails at all in the last 20 minutes
John Jansen: OK, I will get with IT to see what is happening from our end.
John Jansen: What email address is the invitation coming from ?
Tracy: mailto:orders@csregs.com   Sorry I couldn&#39;t have been more help!!
John Jansen: No problem, we are narrowing down the issue
John Jansen: Have a great day
Tracy: You too!!
The party has left.  Chat has ended.

