The course will not allow me to proceed to the next module, even though I have completed the prior modules. Please advise on a solution.
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Tiffany: Hi, Andrew!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Andrew: ok, HAZWOPER 8-hour refresher module is not working
Tiffany: After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. 
Andrew: Yes, but when I go back into the module I completed, it is making me start over from the beginning
Tiffany: Yes when you launch a new attempt you have to start from the begining.  You will not need to complete the whole module again though since you have already completed it.
Andrew: How do I know when I have reached the time limit?
Tiffany: You only need to log the additional almost 8 minutes and then lesson 2 will unlock for you to take
Tiffany: There is no time tracker inside the module so you will have to track your time if you want to only hit the bare minimum needed.  
Andrew: I&#39;m confused about the time limits. I went through the module, listened and ready to every prompt, completed every question, and yet I&#39;m still 8 minutes short on time?
Tiffany: The time limits are set on the average learners time through the lesson/course.    
Tiffany: Some students train more quickly then others and some train more slowly.
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Andrew: It&#39;s been over 8 minutes and I still cannot advance to the next module
Tiffany: Please refresh your page I do show Lesson 2 unlocked for you
Tiffany: Is there anything else I can assist you with today?
Andrew: No, thank you
Tiffany: If you need anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a safe day and a great weekend!
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