<div class='ca'><div class='info_box'><i>The course will not allow me to proceed to the next module, even though I have completed the prior modules. Please advise on a solution.</i></div></div><><div class='ca'><b>Tiffany</b> has joined the chat.</div><><!--begin:1702065099266--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065099_co>:&nbsp;</b></span>Hi, <span class='notranslate'>Andrew</span>!<br><br>My name is <span class='notranslate'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1702065099266--><><!--begin:1702065117581--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702065117_cv>:&nbsp;</b></span>ok, HAZWOPER 8-hour refresher module is not working</div><!--end:1702065117581--><><!--begin:1702065140026--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065139_co>:&nbsp;</b></span>After completing any module, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.  <br> <br>Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  <br><br>Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. </div><!--end:1702065140026--><><!--begin:1702065230535--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702065230_cv>:&nbsp;</b></span>Yes, but when I go back into the module I completed, it is making me start over from the beginning</div><!--end:1702065230535--><><!--begin:1702065275685--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065275_co>:&nbsp;</b></span>Yes when you launch a new attempt you have to start from the begining.  You will not need to complete the whole module again though since you have already completed it.</div><!--end:1702065275685--><><!--begin:1702065300573--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702065300_cv>:&nbsp;</b></span>How do I know when I have reached the time limit?</div><!--end:1702065300573--><><!--begin:1702065309755--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065309_co>:&nbsp;</b></span>You only need to log the additional almost 8 minutes and then lesson 2 will unlock for you to take</div><!--end:1702065309755--><><!--begin:1702065370764--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065370_co>:&nbsp;</b></span>There is no time tracker inside the module so you will have to track your time if you want to only hit the bare minimum needed.  </div><!--end:1702065370764--><><!--begin:1702065471006--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702065470_cv>:&nbsp;</b></span>I&#39;m confused about the time limits. I went through the module, listened and ready to every prompt, completed every question, and yet I&#39;m still 8 minutes short on time?</div><!--end:1702065471006--><><!--begin:1702065541189--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065541_co>:&nbsp;</b></span>The time limits are set on the average learners time through the lesson/course.    </div><!--end:1702065541189--><><!--begin:1702065574381--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702065574_co>:&nbsp;</b></span>Some students train more quickly then others and some train more slowly.</div><!--end:1702065574381--><><!--begin:1702066125727--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702066125_co>:&nbsp;</b></span>My name is <span class='notranslate'>Tiffany</span>, and you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a great day!</div><!--end:1702066125727--><><!--begin:1702066133712--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702066133_cv>:&nbsp;</b></span>It&#39;s been over 8 minutes and I still cannot advance to the next module</div><!--end:1702066133712--><><!--begin:1702066169435--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702066169_co>:&nbsp;</b></span>Please refresh your page I do show Lesson 2 unlocked for you</div><!--end:1702066169435--><><!--begin:1702066182894--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702066182_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1702066182894--><><!--begin:1702066200267--><div class='cv'><span class='notranslate'><b>Andrew<timestamp_1702066200_cv>:&nbsp;</b></span>No, thank you</div><!--end:1702066200267--><><!--begin:1702066263254--><div class='co'><span class='notranslate'><b>Tiffany<timestamp_1702066263_co>:&nbsp;</b></span>If you need anything else you can reach me via email at: <a tag='link' href='mailto:CustomerService@csregs.com' class='notranslate' target='_blank'>CustomerService@csregs.com</a> or by phone at <a href='tel:8007112706' target='_blank' rel='noopener noreferrer'>800-711-2706</a><br><br>Have a safe day and a great weekend!</div><!--end:1702066263254--><><div class='cl'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>