Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!
Tiffany has joined the chat.
Tiffany: Hi, Colin Arona!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Colin Arona: Im well thanks!
Tiffany: I am pulling up your training now
Colin Arona: Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( 
Tiffany: Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?
Colin Arona: I did have one time out today. Will try to be better about that.Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!
Tiffany: OK, I issued a pass for the module you are stuck on. 
Tiffany: You can proceed to the lesson assessment or start over and review the module
Colin Arona: Thank you! hopefully the rest goes smoothly! 
Chat closed by the visitor. Chat has ended.

