I completed the Introduction module, and checked all the boxes on the final review page, but it will not let me advance to the rest of the course.
Tiffany has joined the chat.
Tiffany: Hi, Tom Wagner!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Tom Wagner: good
Tiffany: One moment while I bring up your account
Tiffany: I see the introduction module unit is completed but there is still an outside quiz that needs to be completed before proceeding
Tom Wagner: I&#39;ve done the quiz already too, but I can do it again
Tiffany: The quiz is not inside the module unit but located underneath it.
Tiffany: You most likely completed the first quiz which is located inside the module unit itself but it is the introduction quiz that is located underneath the module unit that needs to be completed
Tiffany: Yes it looks like you have started it now!
Tiffany: After completing any module in full like you have now done, if the next module is still grayed out and not able to complete this means you need to have more time logged into the course before continuing.   Next to the grayed-out module&#39;s name there is a small question mark.  If you hover your curser/arrow over the question mark it will give you an explanation.  Even if you have completed and passed all previous modules the time requirement must be met.  You will simply just need to go back through the previous module and put some review time in.  The competition status of the module will not change by re-entering it. 
Tom Wagner: ok I&#39;ll spend more time, thanks
Tiffany: You are welcome!
Tiffany: Is there anything else I can assist you with today?
Tom Wagner: is there a place I can see time spent?
Tiffany: There is a show details link on each module do you see that link?
Tom Wagner: I see it now, thanks
Tiffany: You are welcome!
Tiffany: Is there anything else I can assist you with today?
Tiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!
Chat closed by the operator. Chat has ended.

