INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339297259BA', 1714658731, 1714659072, 1, 23, 7, 2, 0, 0, 0, 0, 4811, 0, 0, 0, 0, 'Sophia', 'sophia.mummert@aecom.com', '73.233.18.110', '167d01ebd3754f35b94430cc3132ef77', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-AECOM-cus-Online Course-_-HAZWOPER 40-cus-', 'Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714658733557--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658733_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sophia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714658733557--><><!--begin:1714658757044--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658757_cv>:&nbsp;</b></span>I great thanks!</div><!--end:1714658757044--><><!--begin:1714658777741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658777_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714658777741--><><!--begin:1714658860291--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658860_cv>:&nbsp;</b></span>How do I unlock a module quiz if my browser did close during the exam?</div><!--end:1714658860291--><><!--begin:1714658881006--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658881_cv>:&nbsp;</b></span>That might be what happened and I cannot move forward regardless of what I tried</div><!--end:1714658881006--><><!--begin:1714658903294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714658903_co>:&nbsp;</b></span>We have to do it on our end in the office.  I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714658903294--><><!--begin:1714658972891--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714658973_cv>:&nbsp;</b></span>So you will be sending this to my email and it will allow me to continue?</div><!--end:1714658972891--><><!--begin:1714659006154--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714659005_co>:&nbsp;</b></span>All you need to do is log out and back in and you will be able to proceed to the lesson assessment</div><!--end:1714659006154--><><!--begin:1714659019857--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714659019_cv>:&nbsp;</b></span>Oh ok! Thank you </div><!--end:1714659019857--><><!--begin:1714659050873--><div class=\'cv\'><span class=\'notranslate\'><b>Sophia<timestamp_1714659050_cv>:&nbsp;</b></span>That is very helpful, that should be all I need thank you very much</div><!--end:1714659050873--><><!--begin:1714659061729--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714659061_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714659061729--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, my training is frozen on a knowledge check. Ive tried reloading many times, and I can go to previous slides in the section but cannot move forward.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sophia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSophia: I great thanks!\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nSophia: How do I unlock a module quiz if my browser did close during the exam?\r\nSophia: That might be what happened and I cannot move forward regardless of what I tried\r\nTiffany: We have to do it on our end in the office.  I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nSophia: So you will be sending this to my email and it will allow me to continue?\r\nTiffany: All you need to do is log out and back in and you will be able to proceed to the lesson assessment\r\nSophia: Oh ok! Thank you \r\nSophia: That is very helpful, that should be all I need thank you very much\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339303625ZR', 1714665101, 1714665688, 2, 19, 11, 9, 0, 0, 0, 0, 2202, 0, 0, 0, 0, 'Marie', 'MSTEPHENS@TOEROEK.COM', '71.218.68.149', 'c033eba18d1a70e9da523d4361b60ff9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Toeroek-cus-', 'Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. ', '<div class=\'ca\'><div class=\'info_box\'><i>Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1714665103798--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665181_co>:&nbsp;</b></span>Marei  Do you need them to take the in person class or the online course?</div><!--end:1714665103798--><><!--begin:1714665196645--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665196_cv>:&nbsp;</b></span>on line</div><!--end:1714665196645--><><!--begin:1714665209437--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665286_co>:&nbsp;</b></span>The next date for the Dress Out class in Denver is May 10th.</div><!--end:1714665209437--><><!--begin:1714665327418--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665327_cv>:&nbsp;</b></span>that might be too soon is there a session the week of May 13?</div><!--end:1714665327418--><><!--begin:1714665334945--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665412_co>:&nbsp;</b></span>The next class is on May 31st</div><!--end:1714665334945--><><!--begin:1714665497700--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665497_cv>:&nbsp;</b></span>isn&#39;t that Memorial day week? is the online self paced or is the schedule 10 hours per day?</div><!--end:1714665497700--><><!--begin:1714665686051--><div class=\'cv\'><span class=\'notranslate\'><b>Marie<timestamp_1714665686_cv>:&nbsp;</b></span>I have to drop off.  Can y you please forward me the scheudle to my ema?  <a href=\'mailto:mstephens@toeroek.com\' target=\'_blank\' rel=\'noopener noreferrer\'>mstephens@toeroek.com</a></div><!--end:1714665686051--><><!--begin:1714665609943--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1714665687_co>:&nbsp;</b></span>The online class is self-paced.  Once they have completed the online portion they will call us to schedule the dress out class. The dress out classes are always held on a Friday</div><!--end:1714665609943--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Need to register a new hire for the 40 hour hazwoper.  When is the next on-line course.  We are in Colorado. \r\nTracy has joined the chat.\r\nTracy: Marei  Do you need them to take the in person class or the online course?\r\nMarie: on line\r\nTracy: The next date for the Dress Out class in Denver is May 10th.\r\nMarie: that might be too soon is there a session the week of May 13?\r\nTracy: The next class is on May 31st\r\nMarie: isn&#39;t that Memorial day week? is the online self paced or is the schedule 10 hours per day?\r\nMarie: I have to drop off.  Can y you please forward me the scheudle to my ema?  mailto:mstephens@toeroek.com\r\nTracy: The online class is self-paced.  Once they have completed the online portion they will call us to schedule the dress out class. The dress out classes are always held on a Friday\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3393188008N', 1714680270, 1714680649, 1, 23, 5, 3, 0, 0, 5, 0, 4100, 0, 0, 0, 0, 'Gibson Erchul', 'gerchul@haleyaldrich.com', '108.81.8.150', 'a922de7f5b4b52a9b303ca61e8a8beae', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Haley & Aldrich Inc.-cus-Online Course-_-Confined Space Entry-cus-', 'The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.', '<div class=\'ca\'><div class=\'info_box\'><i>The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714680272187--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680272_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Gibson Erchul</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714680272187--><><!--begin:1714680291484--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680284_cv>:&nbsp;</b></span>Im good</div><!--end:1714680291484--><><!--begin:1714680313609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680313_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1714680313609--><><!--begin:1714680331354--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680324_cv>:&nbsp;</b></span>Alroighty</div><!--end:1714680331354--><><!--begin:1714680418355--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680418_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714680418355--><><!--begin:1714680505656--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680498_cv>:&nbsp;</b></span>I was not inactive for 10 minutes, i never closed my browser, and I completed all the activities. I listened through every module and read all of the text and took the quizzes</div><!--end:1714680505656--><><!--begin:1714680505505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680505_co>:&nbsp;</b></span>I do show the next module is available to start so the error may have resolved itself</div><!--end:1714680505505--><><!--begin:1714680528019--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680521_cv>:&nbsp;</b></span>Let me try and refresh it!</div><!--end:1714680528019--><><!--begin:1714680530096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680529_co>:&nbsp;</b></span>Please exit the module and return to the table of contents page as needed</div><!--end:1714680530096--><><!--begin:1714680560426--><div class=\'cv\'><span class=\'notranslate\'><b>Gibson Erchul<timestamp_1714680553_cv>:&nbsp;</b></span>ok interesting, it seems I can move on now. Thank you for your help!</div><!--end:1714680560426--><><!--begin:1714680612160--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680612_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714680612160--><><!--begin:1714680626522--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714680626_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714680626522--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The concentrations and toxic levels module will not allow me to click finish at the end. I reloaded the page and then it started over the module, I went through it and it continues to not let me move further.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Gibson Erchul!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGibson Erchul: Im good\r\nTiffany: One moment while I look you up please\r\nGibson Erchul: Alroighty\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nGibson Erchul: I was not inactive for 10 minutes, i never closed my browser, and I completed all the activities. I listened through every module and read all of the text and took the quizzes\r\nTiffany: I do show the next module is available to start so the error may have resolved itself\r\nGibson Erchul: Let me try and refresh it!\r\nTiffany: Please exit the module and return to the table of contents page as needed\r\nGibson Erchul: ok interesting, it seems I can move on now. Thank you for your help!\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3393799214A', 1714741394, 1714741956, 1, 23, 8, 4, 0, 0, 0, 0, 5605, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', '1e3af7d6c67eb7b458906073f0efa464', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper 40-cus-', 'My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. ', '<div class=\'ca\'><div class=\'info_box\'><i>My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714741398427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741398_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714741398427--><><!--begin:1714741438413--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741438_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1714741438413--><><!--begin:1714741523678--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741523_cv>:&nbsp;</b></span>I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.</div><!--end:1714741523678--><><!--begin:1714741534185--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741534_cv>:&nbsp;</b></span>It will not progress.</div><!--end:1714741534185--><><!--begin:1714741590214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741590_co>:&nbsp;</b></span>I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  </div><!--end:1714741590214--><><!--begin:1714741606094--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741606_cv>:&nbsp;</b></span>I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.</div><!--end:1714741606094--><><!--begin:1714741617487--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741617_co>:&nbsp;</b></span>I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1714741617487--><><!--begin:1714741711926--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741711_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1714741711926--><><!--begin:1714741722309--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741722_cv>:&nbsp;</b></span>That&#39;s all I need.</div><!--end:1714741722309--><><!--begin:1714741734343--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741734_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714741734343--><><!--begin:1714741746297--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741746_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1714741746297--><><!--begin:1714741766759--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714741766_cv>:&nbsp;</b></span>Thank you. You too.</div><!--end:1714741766759--><><!--begin:1714741811217--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714741811_co>:&nbsp;</b></span>Thank you! Goodbye <span class=\'emoji_chat\'>&#128578;</span></div><!--end:1714741811217--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My training is stuck, and I\'ve attempted to progress on different browsers and devices with no luck. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nKaden Holton: I am in the middle of the HAZWOPER Regulations Pre-assessment. I&#39;m not timed out, and I&#39;ve tried both Chrome and Edge.\r\nKaden Holton: It will not progress.\r\nTiffany: I have looked up the background of your training account and I show 2 time outs yesterday and 2 terminate by log in errors today which means the account was not properly closed out today.  \r\nKaden Holton: I&#39;ve tried on my phone as well as on my laptop, and it&#39;s doing the same thing.\r\nTiffany: I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. This will clear the error and your progress through the module.  We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nKaden Holton: No, thank you.\r\nKaden Holton: That&#39;s all I need.\r\nTiffany: You are welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nKaden Holton: Thank you. You too.\r\nTiffany: Thank you! Goodbye &#128578;\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339383219BZ', 1714744690, 1714745337, 1, 23, 6, 3, 0, 0, 0, 0, 2939, 0, 0, 0, 0, 'Kaden Holton ', 'kholton@brwncald.com', '172.56.50.126', 'bfb143b733fbc8ab4145a05cd2c06982', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell -cus-Online Course-_-Hazwoper -cus-', 'The same issue occured when doing the next knowledge check at the beginning of the lesson. ', '<div class=\'ca\'><div class=\'info_box\'><i>The same issue occured when doing the next knowledge check at the beginning of the lesson. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714744692247--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744692_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714744692247--><><!--begin:1714744707468--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744707_cv>:&nbsp;</b></span>Not great. I&#39;d love for this problem to stop. </div><!--end:1714744707468--><><!--begin:1714744788932--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744789_cv>:&nbsp;</b></span>I didn&#39;t change browsers. I didn&#39;t let it time out. I didn&#39;t close it incorrectly. It just freezes up during the pre-lesson knowledge check </div><!--end:1714744788932--><><!--begin:1714744801427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744801_co>:&nbsp;</b></span>Kaden please avoid using your mobile device.  WHen on your laptop or desktop please clear the cookies and cache in the browser.  Once that is completed close the browser and reopen it.  </div><!--end:1714744801427--><><!--begin:1714744840624--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744840_cv>:&nbsp;</b></span>Okay. I had the same issue on my laptop earlier, but I&#39;ll give that a shot. </div><!--end:1714744840624--><><!--begin:1714744868519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744868_co>:&nbsp;</b></span>Once the error occurs on one device it will occur everywhere</div><!--end:1714744868519--><><!--begin:1714744878804--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714744878_cv>:&nbsp;</b></span>Okay </div><!--end:1714744878804--><><!--begin:1714744937619--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714744937_co>:&nbsp;</b></span>Please let me know if you still need assistance once this is completed</div><!--end:1714744937619--><><!--begin:1714745259537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745259_co>:&nbsp;</b></span>I am going to end this chat so you can fully clear your browser and restart it.  You can chat again or call if you still need assistance.  </div><!--end:1714745259537--><><!--begin:1714745271890--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton <timestamp_1714745272_cv>:&nbsp;</b></span>Thank you </div><!--end:1714745271890--><><!--begin:1714745335966--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745335_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714745335966--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The same issue occured when doing the next knowledge check at the beginning of the lesson. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton : Not great. I&#39;d love for this problem to stop. \r\nKaden Holton : I didn&#39;t change browsers. I didn&#39;t let it time out. I didn&#39;t close it incorrectly. It just freezes up during the pre-lesson knowledge check \r\nTiffany: Kaden please avoid using your mobile device.  WHen on your laptop or desktop please clear the cookies and cache in the browser.  Once that is completed close the browser and reopen it.  \r\nKaden Holton : Okay. I had the same issue on my laptop earlier, but I&#39;ll give that a shot. \r\nTiffany: Once the error occurs on one device it will occur everywhere\r\nKaden Holton : Okay \r\nTiffany: Please let me know if you still need assistance once this is completed\r\nTiffany: I am going to end this chat so you can fully clear your browser and restart it.  You can chat again or call if you still need assistance.  \r\nKaden Holton : Thank you \r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339383969MB', 1714745443, 1714745622, 1, 23, 9, 6, 0, 0, 0, 0, 2542, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'ccd6b7d38fdb446d28701f836089d9f1', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714745447440--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745447_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714745447440--><><!--begin:1714745477840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745477_co>:&nbsp;</b></span>What browser and device are you using at this time?</div><!--end:1714745477840--><><!--begin:1714745544078--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745544_cv>:&nbsp;</b></span>Chrome on my laptop. But I believe I figured out the issue. For some reason, it skipped a question. So when I went back through the questions and re-answered them, it was able to complete the pre-assessment.</div><!--end:1714745544078--><><!--begin:1714745574126--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745573_co>:&nbsp;</b></span>Great!</div><!--end:1714745574126--><><!--begin:1714745582061--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745581_co>:&nbsp;</b></span>Yes that will do it</div><!--end:1714745582061--><><!--begin:1714745582938--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745582_cv>:&nbsp;</b></span>I understand that&#39;s not a problem you likely have any direct ability to control. Just wanted to let you know what the potential solution was in case you have more students encounter it.</div><!--end:1714745582938--><><!--begin:1714745600549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745600_co>:&nbsp;</b></span>Thank you!</div><!--end:1714745600549--><><!--begin:1714745607181--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745607_cv>:&nbsp;</b></span>You&#39;re welcome.</div><!--end:1714745607181--><><!--begin:1714745610054--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1714745610_cv>:&nbsp;</b></span>Have a good day.</div><!--end:1714745610054--><><!--begin:1714745617135--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714745616_co>:&nbsp;</b></span>You as well!</div><!--end:1714745617135--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I\'ve cleared my cookies and cache, closed my browser and restarted, and the error occurred again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: What browser and device are you using at this time?\r\nKaden Holton: Chrome on my laptop. But I believe I figured out the issue. For some reason, it skipped a question. So when I went back through the questions and re-answered them, it was able to complete the pre-assessment.\r\nTiffany: Great!\r\nTiffany: Yes that will do it\r\nKaden Holton: I understand that&#39;s not a problem you likely have any direct ability to control. Just wanted to let you know what the potential solution was in case you have more students encounter it.\r\nTiffany: Thank you!\r\nKaden Holton: You&#39;re welcome.\r\nKaden Holton: Have a good day.\r\nTiffany: You as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339385057YR', 1714746548, 1714746735, 2, 23, 26, 5, 0, 0, 5, 0, 1569, 0, 0, 0, 0, 'Kristin', 'klowery@trccompanies.com', '136.226.84.124', 'a980b31bb42f3839f8e03f9dc76a3864', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TRC-cus-', 'I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?', '<div class=\'ca\'><div class=\'info_box\'><i>I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714746550337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746550_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kristin</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714746550337--><><!--begin:1714746584587--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746584_co>:&nbsp;</b></span>I will get you an account set up and send you a password set email from our NetSuite system</div><!--end:1714746584587--><><!--begin:1714746596216--><div class=\'cv\'><span class=\'notranslate\'><b>Kristin<timestamp_1714746596_cv>:&nbsp;</b></span>thank you!</div><!--end:1714746596216--><><!--begin:1714746674491--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746674_co>:&nbsp;</b></span>Just sent</div><!--end:1714746674491--><><!--begin:1714746723671--><div class=\'cv\'><span class=\'notranslate\'><b>Kristin<timestamp_1714746723_cv>:&nbsp;</b></span>That worked, thank you</div><!--end:1714746723671--><><!--begin:1714746732597--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714746732_co>:&nbsp;</b></span>Great!</div><!--end:1714746732597--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am attempting to create an account to register a new employee for training, but keep getting an error message.  What can be done to resolve this error?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kristin!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I will get you an account set up and send you a password set email from our NetSuite system\r\nKristin: thank you!\r\nTiffany: Just sent\r\nKristin: That worked, thank you\r\nTiffany: Great!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339385994BV', 1714747480, 1714747637, 2, 23, 21, 2, 0, 0, 0, 0, 1839, 0, 0, 0, 0, 'Ruby Hooper', 'rhooper@kingcounty.gov', '198.49.222.20', '9162ccae64ec639107b4dd5558e4dbdd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-King County-cus-', 'Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714747482859--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747482_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ruby Hooper</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714747482859--><><!--begin:1714747506075--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747506_cv>:&nbsp;</b></span>I&#39;m good. How are you!</div><!--end:1714747506075--><><!--begin:1714747512844--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747512_cv>:&nbsp;</b></span>*?</div><!--end:1714747512844--><><!--begin:1714747553779--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747553_co>:&nbsp;</b></span>I am good thank you! The class is still pending at this time.  Management will make the final class status determination by 05/08/2024.  We will reach out via email and phone call with the updated status once we have the information.  </div><!--end:1714747553779--><><!--begin:1714747604520--><div class=\'cv\'><span class=\'notranslate\'><b>Ruby Hooper<timestamp_1714747604_cv>:&nbsp;</b></span>Ok, thank you. </div><!--end:1714747604520--><><!--begin:1714747631434--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714747631_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714747631434--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hello, I am currently registered for a 16 hr HAZWOPER upgrade in Seattle on May 16th - 17th. I still have not received an email with any updates on the status of the course. I was wondering if there are any updates on if the class is still happening. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Ruby Hooper!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nRuby Hooper: I&#39;m good. How are you!\r\nRuby Hooper: *?\r\nTiffany: I am good thank you! The class is still pending at this time.  Management will make the final class status determination by 05/08/2024.  We will reach out via email and phone call with the updated status once we have the information.  \r\nRuby Hooper: Ok, thank you. \r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339390828XN', 1714752319, 1714752737, 2, 23, 26, 6, 0, 0, 0, 0, 2690, 0, 0, 0, 0, 'doris', 'dfay@hveapc.com', '72.89.144.162', 'f5b26e550e11227e42135c7a62922b19', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-HVEA -cus-', 'We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.', '<div class=\'ca\'><div class=\'info_box\'><i>We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714752320803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752320_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>doris</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714752320803--><><!--begin:1714752364643--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752364_cv>:&nbsp;</b></span>Good how are you?</div><!--end:1714752364643--><><!--begin:1714752370031--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752369_co>:&nbsp;</b></span>Good thanks</div><!--end:1714752370031--><><!--begin:1714752460103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752459_co>:&nbsp;</b></span>We have the online course and the onsite course available</div><!--end:1714752460103--><><!--begin:1714752485432--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752485_co>:&nbsp;</b></span>The online is the same as it has been</div><!--end:1714752485432--><><!--begin:1714752507263--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752507_co>:&nbsp;</b></span>Onsite training is where we would come onsite and hold a private class for a group of students</div><!--end:1714752507263--><><!--begin:1714752595907--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752595_cv>:&nbsp;</b></span>okay I see it now- sorry- I guess the format got me!</div><!--end:1714752595907--><><!--begin:1714752618737--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752618_co>:&nbsp;</b></span>No worries.  Is there anything else I can assist you with today?</div><!--end:1714752618737--><><!--begin:1714752659090--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752658_cv>:&nbsp;</b></span>that was it thanks</div><!--end:1714752659090--><><!--begin:1714752674984--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752674_co>:&nbsp;</b></span>You are welcome!</div><!--end:1714752674984--><><!--begin:1714752679505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714752679_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1714752679505--><><!--begin:1714752736129--><div class=\'cv\'><span class=\'notranslate\'><b>doris<timestamp_1714752736_cv>:&nbsp;</b></span>you as well</div><!--end:1714752736129--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'We noticed there are now 3 choices for 10 hour osha and were trying to understand the differences between them.\r\nTiffany has joined the chat.\r\nTiffany: Hi, doris!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\ndoris: Good how are you?\r\nTiffany: Good thanks\r\nTiffany: We have the online course and the onsite course available\r\nTiffany: The online is the same as it has been\r\nTiffany: Onsite training is where we would come onsite and hold a private class for a group of students\r\ndoris: okay I see it now- sorry- I guess the format got me!\r\nTiffany: No worries.  Is there anything else I can assist you with today?\r\ndoris: that was it thanks\r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\ndoris: you as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339397045J2', 1714758537, 1714759226, 2, 23, 27, 5, 0, 0, 0, 0, 2780, 0, 0, 0, 0, 'Carmelo', 'czantua@tri-intl.com', '24.155.144.98', '8378a74c638e1f23e01b7d9aac855d4f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Texas Research International, Inc.-cus-', 'Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo', '<div class=\'ca\'><div class=\'info_box\'><i>Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714758539388--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758539_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Carmelo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714758539388--><><!--begin:1714758558027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758557_co>:&nbsp;</b></span>I just sent you an email with the class details.</div><!--end:1714758558027--><><!--begin:1714758586970--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758586_cv>:&nbsp;</b></span>hi, Tiffany</div><!--end:1714758586970--><><!--begin:1714758595411--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758595_co>:&nbsp;</b></span>Please check your junk or spam if it is not in your inbox</div><!--end:1714758595411--><><!--begin:1714758635195--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758635_cv>:&nbsp;</b></span>i just registered  to the above program --- i did not provide the venue</div><!--end:1714758635195--><><!--begin:1714758651129--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758650_cv>:&nbsp;</b></span>it did not provide the venue</div><!--end:1714758651129--><><!--begin:1714758664259--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758664_co>:&nbsp;</b></span>I just sent you an email with the class details.</div><!--end:1714758664259--><><!--begin:1714758684965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758684_co>:&nbsp;</b></span>Subject line is Thank you for registering for our Seminar Course.  Please check your junk or spam if it is not in your inbox.</div><!--end:1714758684965--><><!--begin:1714758702761--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758702_cv>:&nbsp;</b></span>got it!</div><!--end:1714758702761--><><!--begin:1714758713188--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758713_cv>:&nbsp;</b></span>Thank you, Tiffany</div><!--end:1714758713188--><><!--begin:1714758717467--><div class=\'cv\'><span class=\'notranslate\'><b>Carmelo<timestamp_1714758717_cv>:&nbsp;</b></span>good day!</div><!--end:1714758717467--><><!--begin:1714758743139--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714758742_co>:&nbsp;</b></span>Have a great day!</div><!--end:1714758743139--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi,\r\n\r\nCould you please provide me with the training location for the below program?\r\n\r\n050624-SAT-8 HAZ - San Antonio TX\r\n\r\nThank you,\r\nCarmelo\r\nTiffany has joined the chat.\r\nTiffany: Hi, Carmelo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I just sent you an email with the class details.\r\nCarmelo: hi, Tiffany\r\nTiffany: Please check your junk or spam if it is not in your inbox\r\nCarmelo: i just registered  to the above program --- i did not provide the venue\r\nCarmelo: it did not provide the venue\r\nTiffany: I just sent you an email with the class details.\r\nTiffany: Subject line is Thank you for registering for our Seminar Course.  Please check your junk or spam if it is not in your inbox.\r\nCarmelo: got it!\r\nCarmelo: Thank you, Tiffany\r\nCarmelo: good day!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3393985312X', 1714760024, 1714760383, 2, 23, 28, 6, 0, 0, 5, 0, 3122, 0, 0, 0, 0, 'MIke', 'michael.hart@techlawconsultants.com', '50.222.193.218', 'f6a2f902c9c99388dea70c97b29dd378', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-TechLaw Consultants-cus-', 'How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?', '<div class=\'ca\'><div class=\'info_box\'><i>How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1714760028481--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760028_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>MIke</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1714760028481--><><!--begin:1714760038411--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760038_cv>:&nbsp;</b></span>Very well, how are you?</div><!--end:1714760038411--><><!--begin:1714760102354--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760102_co>:&nbsp;</b></span>I am good thanks.  We can take registrations up to the day before class but those will have to be manually entered in house as the classes are removed from the website if they are cancelled or 3 days before the start date when they are confirmed</div><!--end:1714760102354--><><!--begin:1714760127082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760126_co>:&nbsp;</b></span>It is best to have them in by The Tuesday before the class though</div><!--end:1714760127082--><><!--begin:1714760167107--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760167_cv>:&nbsp;</b></span>Can you give me an idea whether or not the May 7th 40-Hr HAZWOPER class in Denver has enough participants to go on? </div><!--end:1714760167107--><><!--begin:1714760194739--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760194_co>:&nbsp;</b></span>Yes that class is confirmed</div><!--end:1714760194739--><><!--begin:1714760220839--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760220_cv>:&nbsp;</b></span>Great! SO if I had too I could call in on Monday and register a person for it?</div><!--end:1714760220839--><><!--begin:1714760277073--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760276_co>:&nbsp;</b></span>Yes I will send you an estimate for 1-40 HAZ and a payment form so if you need to you can complete the form and send it in Monday and I can get the student registered for you</div><!--end:1714760277073--><><!--begin:1714760299767--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760299_cv>:&nbsp;</b></span>Thank you so much!</div><!--end:1714760299767--><><!--begin:1714760359858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760359_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1714760359858--><><!--begin:1714760367466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1714760367_co>:&nbsp;</b></span>Is there anything else I can do for you?</div><!--end:1714760367466--><><!--begin:1714760381717--><div class=\'cv\'><span class=\'notranslate\'><b>MIke<timestamp_1714760381_cv>:&nbsp;</b></span>Thats all, have a great rest of your day.</div><!--end:1714760381717--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'How far in advance of a class does registration for instructor led 40-Hr HAZWOPER classes close?\r\nTiffany has joined the chat.\r\nTiffany: Hi, MIke!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMIke: Very well, how are you?\r\nTiffany: I am good thanks.  We can take registrations up to the day before class but those will have to be manually entered in house as the classes are removed from the website if they are cancelled or 3 days before the start date when they are confirmed\r\nTiffany: It is best to have them in by The Tuesday before the class though\r\nMIke: Can you give me an idea whether or not the May 7th 40-Hr HAZWOPER class in Denver has enough participants to go on? \r\nTiffany: Yes that class is confirmed\r\nMIke: Great! SO if I had too I could call in on Monday and register a person for it?\r\nTiffany: Yes I will send you an estimate for 1-40 HAZ and a payment form so if you need to you can complete the form and send it in Monday and I can get the student registered for you\r\nMIke: Thank you so much!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can do for you?\r\nMIke: Thats all, have a great rest of your day.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33963933293', 1715000803, 1715001979, 1, 23, 6, 4, 0, 0, 0, 0, 4935, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f8f9df8ed78a9a48834e2a0a54f855ad', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'Page is not displaying question', '<div class=\'ca\'><div class=\'info_box\'><i>Page is not displaying question</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715000807220--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715000807_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715000807220--><><!--begin:1715000845877--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000845_cv>:&nbsp;</b></span>Is there any way for me to show you what&#39;s happening? I don&#39;t see a way to attach images.</div><!--end:1715000845877--><><!--begin:1715000886735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715000886_co>:&nbsp;</b></span>I do not know away either</div><!--end:1715000886735--><><!--begin:1715000922474--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000922_cv>:&nbsp;</b></span>I&#39;m on my PC, and the screen is blank. When I click submit, it says &quot;you must complete the question before submitting&quot;</div><!--end:1715000922474--><><!--begin:1715000953146--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715000953_cv>:&nbsp;</b></span>I tried emptying cache and cookies.</div><!--end:1715000953146--><><!--begin:1715001205011--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001204_co>:&nbsp;</b></span>It may be another error caused by timing out and/or not logging out  inproperly </div><!--end:1715001205011--><><!--begin:1715001240983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001240_co>:&nbsp;</b></span>I can send you a PDF copy of your back ground history showin you the errors logged</div><!--end:1715001240983--><><!--begin:1715001247722--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001247_cv>:&nbsp;</b></span>I wasn&#39;t timed out. I was just moving through the slides, and this one froze.</div><!--end:1715001247722--><><!--begin:1715001309163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001309_co>:&nbsp;</b></span>Your account has timed out today once, yesterday twice, Saturday once.  </div><!--end:1715001309163--><><!--begin:1715001394267--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001394_co>:&nbsp;</b></span>It also shows a couple terminated by login errors which means the account was not logged out properly before closing the browser.  I will send it to you via email to look it over as needed.  You can then send me any screen shots you wish via email.</div><!--end:1715001394267--><><!--begin:1715001425226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001425_co>:&nbsp;</b></span>I have passed you through the Hazard Communication module so you can proceed forward in the meantime.</div><!--end:1715001425226--><><!--begin:1715001502435--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001502_co>:&nbsp;</b></span>Just sent the email now</div><!--end:1715001502435--><><!--begin:1715001658683--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001658_cv>:&nbsp;</b></span>Okay. I responded with the screenshot to show you the screen I was getting. I&#39;ll be sure to log out from here on out.</div><!--end:1715001658683--><><!--begin:1715001714810--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001714_co>:&nbsp;</b></span>Got it I will take a look.  Please email me back or chat in if you experience the issue again</div><!--end:1715001714810--><><!--begin:1715001728700--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001728_cv>:&nbsp;</b></span>Will do.</div><!--end:1715001728700--><><!--begin:1715001795258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001795_co>:&nbsp;</b></span>You can also make sure pop up blockers are turned off while training or have our site as approved pop ups that should help</div><!--end:1715001795258--><><!--begin:1715001827317--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001827_cv>:&nbsp;</b></span>I don&#39;t have a pop-up blocker enabled.</div><!--end:1715001827317--><><!--begin:1715001843857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001843_co>:&nbsp;</b></span>Good!</div><!--end:1715001843857--><><!--begin:1715001853562--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715001853_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1715001853562--><><!--begin:1715001922109--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715001922_cv>:&nbsp;</b></span>No, thank you.</div><!--end:1715001922109--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Page is not displaying question\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: Is there any way for me to show you what&#39;s happening? I don&#39;t see a way to attach images.\r\nTiffany: I do not know away either\r\nKaden Holton: I&#39;m on my PC, and the screen is blank. When I click submit, it says &quot;you must complete the question before submitting&quot;\r\nKaden Holton: I tried emptying cache and cookies.\r\nTiffany: It may be another error caused by timing out and/or not logging out  inproperly \r\nTiffany: I can send you a PDF copy of your back ground history showin you the errors logged\r\nKaden Holton: I wasn&#39;t timed out. I was just moving through the slides, and this one froze.\r\nTiffany: Your account has timed out today once, yesterday twice, Saturday once.  \r\nTiffany: It also shows a couple terminated by login errors which means the account was not logged out properly before closing the browser.  I will send it to you via email to look it over as needed.  You can then send me any screen shots you wish via email.\r\nTiffany: I have passed you through the Hazard Communication module so you can proceed forward in the meantime.\r\nTiffany: Just sent the email now\r\nKaden Holton: Okay. I responded with the screenshot to show you the screen I was getting. I&#39;ll be sure to log out from here on out.\r\nTiffany: Got it I will take a look.  Please email me back or chat in if you experience the issue again\r\nKaden Holton: Will do.\r\nTiffany: You can also make sure pop up blockers are turned off while training or have our site as approved pop ups that should help\r\nKaden Holton: I don&#39;t have a pop-up blocker enabled.\r\nTiffany: Good!\r\nTiffany: Is there anything else I can assist you with at this time?\r\nKaden Holton: No, thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339649326NM', 1715010807, 1715011638, 2, 19, 16, 12, 0, 0, 0, 0, 1654, 0, 0, 0, 0, 'Henlo', 'henlo.dupreez@stantec.com', '199.189.0.10', '74ed2f7015dfa8f3b6d27f8f92501c65', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Stantec-cus-', 'I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?', '<div class=\'ca\'><div class=\'info_box\'><i>I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715010768146--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715010848_co>:&nbsp;</b></span>Just one moment while I look this up</div><!--end:1715010768146--><><!--begin:1715010843999--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715010924_co>:&nbsp;</b></span>Henlo  Which Stantec office location do you work at?</div><!--end:1715010843999--><><!--begin:1715010941671--><div class=\'cv\'><span class=\'notranslate\'><b>Henlo<timestamp_1715010941_cv>:&nbsp;</b></span>Burnaby in British Columbia</div><!--end:1715010941671--><><!--begin:1715010949114--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011029_co>:&nbsp;</b></span>Are you trying to create a new account?</div><!--end:1715010949114--><><!--begin:1715011171815--><div class=\'cv\'><span class=\'notranslate\'><b>Henlo<timestamp_1715011171_cv>:&nbsp;</b></span>Yes</div><!--end:1715011171815--><><!--begin:1715011137138--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011217_co>:&nbsp;</b></span>Are you entering a business email address?</div><!--end:1715011137138--><><!--begin:1715011413976--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715011494_co>:&nbsp;</b></span>Hello?</div><!--end:1715011413976--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I want to buy your Hazwoper Hybrid course but when I get to the registration page I keep getting an error code: \"An error occurred during registration. Please try again.\"\r\nCan you help me?\r\nTracy has joined the chat.\r\nTracy: Just one moment while I look this up\r\nTracy: Henlo  Which Stantec office location do you work at?\r\nHenlo: Burnaby in British Columbia\r\nTracy: Are you trying to create a new account?\r\nHenlo: Yes\r\nTracy: Are you entering a business email address?\r\nTracy: Hello?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3396512168M', 1715012691, 1715013656, 2, 23, 10, 6, 0, 0, 5, 0, 2591, 0, 0, 0, 0, 'Isabel Padilla', 'isabel_padilla@theculverstudios.com', '148.59.196.16', 'ac7776f8d5743f9d4f445d669a7bb4e2', 'Select Area of Inquiry:-_-New Registration-cus-Company-_-The Culver Studios-cus-', 'Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715012695925--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012695_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabel Padilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715012695925--><><!--begin:1715012715104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012714_co>:&nbsp;</b></span>Is this for online training?</div><!--end:1715012715104--><><!--begin:1715012808200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715012808_co>:&nbsp;</b></span>If it is, once the courses are purchased you will receive an email to log in as a group manager in the online training account.  Once logged in you can assign the courses to your employees.</div><!--end:1715012808200--><><!--begin:1715013308852--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1715013308_cv>:&nbsp;</b></span>Perfect, thank you so much</div><!--end:1715013308852--><><!--begin:1715013320972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013320_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715013320972--><><!--begin:1715013330228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013330_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1715013330228--><><!--begin:1715013340129--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1715013340_cv>:&nbsp;</b></span>That was all</div><!--end:1715013340129--><><!--begin:1715013369350--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715013369_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715013369350--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi\r\n\r\nI need to order two trainings for two of my coworkers. In the past, when I signed them up for training, the registration would ask me for the names of who will be doing the training but, I do not see that option now. How would I go about this to make sure the certificates come with their name?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabel Padilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Is this for online training?\r\nTiffany: If it is, once the courses are purchased you will receive an email to log in as a group manager in the online training account.  Once logged in you can assign the courses to your employees.\r\nIsabel Padilla: Perfect, thank you so much\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with?\r\nIsabel Padilla: That was all\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339653465WR', 1715014935, 1715015321, 1, 23, 6, 2, 0, 0, 5, 0, 3485, 0, 0, 0, 0, 'Michelangelo Mancini', 'mike@redfordcement.com', '75.222.193.145', 'd94aa9ff4093a91d20b22331a9493a14', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Redford Cement Co-cus-Online Course-_-HAZWOPER 8 hour refresher-cus-', 'When i log into my account it is not showing my course that i paid for', '<div class=\'ca\'><div class=\'info_box\'><i>When i log into my account it is not showing my course that i paid for</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715014937375--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014937_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Michelangelo Mancini</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715014937375--><><!--begin:1715014960316--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014951_cv>:&nbsp;</b></span>im good. how are you</div><!--end:1715014960316--><><!--begin:1715014957219--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014957_co>:&nbsp;</b></span>Good thanks</div><!--end:1715014957219--><><!--begin:1715014968372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715014968_co>:&nbsp;</b></span>I have corrected the error if you refresh you should see the course now</div><!--end:1715014968372--><><!--begin:1715015000926--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014991_cv>:&nbsp;</b></span>ok thank you</div><!--end:1715015000926--><><!--begin:1715015003178--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715014994_cv>:&nbsp;</b></span>also</div><!--end:1715015003178--><><!--begin:1715015056541--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015047_cv>:&nbsp;</b></span>on the email confirmation i was sent i noticed on the shipping address my name was spelled wrong. is there a way for you to correct it so my name is spelled correctly on my certificate?</div><!--end:1715015056541--><><!--begin:1715015124946--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015124_co>:&nbsp;</b></span>name on certificate will print as Michelangelo Mancini<br></div><!--end:1715015124946--><><!--begin:1715015149502--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015140_cv>:&nbsp;</b></span>perfect thank you</div><!--end:1715015149502--><><!--begin:1715015149955--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015149_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715015149955--><><!--begin:1715015158654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015158_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715015158654--><><!--begin:1715015195662--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015186_cv>:&nbsp;</b></span>no that was all</div><!--end:1715015195662--><><!--begin:1715015192309--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015192_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715015192309--><><!--begin:1715015213069--><div class=\'cv\'><span class=\'notranslate\'><b>Michelangelo Mancini<timestamp_1715015204_cv>:&nbsp;</b></span>thanks you too!</div><!--end:1715015213069--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'When i log into my account it is not showing my course that i paid for\r\nTiffany has joined the chat.\r\nTiffany: Hi, Michelangelo Mancini!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMichelangelo Mancini: im good. how are you\r\nTiffany: Good thanks\r\nTiffany: I have corrected the error if you refresh you should see the course now\r\nMichelangelo Mancini: ok thank you\r\nMichelangelo Mancini: also\r\nMichelangelo Mancini: on the email confirmation i was sent i noticed on the shipping address my name was spelled wrong. is there a way for you to correct it so my name is spelled correctly on my certificate?\r\nTiffany: name on certificate will print as Michelangelo Mancini\r\nMichelangelo Mancini: perfect thank you\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nMichelangelo Mancini: no that was all\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nMichelangelo Mancini: thanks you too!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('33965379834', 1715015271, 1715015607, 1, 23, 8, 5, 0, 0, 0, 0, 2917, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'Same issue.', '<div class=\'ca\'><div class=\'info_box\'><i>Same issue.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715015273751--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015273_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715015273751--><><!--begin:1715015287577--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015287_cv>:&nbsp;</b></span>I sent you an email</div><!--end:1715015287577--><><!--begin:1715015291277--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015291_co>:&nbsp;</b></span>Yes I got your email and am looking you up now</div><!--end:1715015291277--><><!--begin:1715015303322--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015303_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715015303322--><><!--begin:1715015348208--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015348_co>:&nbsp;</b></span>What is the main browser you are using?</div><!--end:1715015348208--><><!--begin:1715015360269--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015360_cv>:&nbsp;</b></span>Chrome is the only browser I&#39;m using.</div><!--end:1715015360269--><><!--begin:1715015364734--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015364_co>:&nbsp;</b></span>Do you have the training site open in more then one tab?</div><!--end:1715015364734--><><!--begin:1715015378345--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015378_cv>:&nbsp;</b></span>No.</div><!--end:1715015378345--><><!--begin:1715015478286--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015478_co>:&nbsp;</b></span>I do show one more terminated by login error was logged so that might been what triggered this glitch.  I will pass you through the module now</div><!--end:1715015478286--><><!--begin:1715015533696--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015533_co>:&nbsp;</b></span>You can refresh and proceed to the lesson assessment or start the lesson over if you wish.  </div><!--end:1715015533696--><><!--begin:1715015550952--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015550_cv>:&nbsp;</b></span>Got it.</div><!--end:1715015550952--><><!--begin:1715015576214--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715015576_co>:&nbsp;</b></span>Is there anything else I can assist you with for now?</div><!--end:1715015576214--><><!--begin:1715015587805--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715015587_cv>:&nbsp;</b></span>That&#39;s it.</div><!--end:1715015587805--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Same issue.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: I sent you an email\r\nTiffany: Yes I got your email and am looking you up now\r\nKaden Holton: Thank you.\r\nTiffany: What is the main browser you are using?\r\nKaden Holton: Chrome is the only browser I&#39;m using.\r\nTiffany: Do you have the training site open in more then one tab?\r\nKaden Holton: No.\r\nTiffany: I do show one more terminated by login error was logged so that might been what triggered this glitch.  I will pass you through the module now\r\nTiffany: You can refresh and proceed to the lesson assessment or start the lesson over if you wish.  \r\nKaden Holton: Got it.\r\nTiffany: Is there anything else I can assist you with for now?\r\nKaden Holton: That&#39;s it.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339659021B8', 1715020511, 1715020635, 2, 23, 25, 6, 0, 0, 5, 0, 1866, 624, 0, 0, 0, 'Joseph Daugird', 'jdaugird@outlook.com', '174.69.113.57', '60761d42c002e16a4c0c613a9ca0d7c3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-none-cus-', 'I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.', '<div class=\'ca\'><div class=\'info_box\'><i>I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715020512861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020512_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Joseph Daugird</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715020512861--><><!--begin:1715020543026--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Daugird<timestamp_1715020542_cv>:&nbsp;</b></span>I&#39;m doing well so far.  Thanks for asking.</div><!--end:1715020543026--><><!--begin:1715020555145--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020555_co>:&nbsp;</b></span>I have added the course into your account</div><!--end:1715020555145--><><!--begin:1715020563801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020563_co>:&nbsp;</b></span>Please refresh and you should see it there</div><!--end:1715020563801--><><!--begin:1715020583385--><div class=\'cv\'><span class=\'notranslate\'><b>Joseph Daugird<timestamp_1715020582_cv>:&nbsp;</b></span>Yep.  It&#39;s there now.  Thanks that&#39;s all I needed.</div><!--end:1715020583385--><><!--begin:1715020591970--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020591_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715020591970--><><!--begin:1715020595028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715020594_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1715020595028--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just purchased an 8 hour HAZWOPER annual refresher online course.  How do I actually start working on the course?  I login at the student login link and I have nothing in my training plan.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Joseph Daugird!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJoseph Daugird: I&#39;m doing well so far.  Thanks for asking.\r\nTiffany: I have added the course into your account\r\nTiffany: Please refresh and you should see it there\r\nJoseph Daugird: Yep.  It&#39;s there now.  Thanks that&#39;s all I needed.\r\nTiffany: You are most welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339662730WM', 1715024222, 1715024620, 2, 23, 28, 5, 0, 0, 5, 0, 2938, 0, 0, 0, 0, 'Whitney Horton', 'Whitney.Horton@aptim.com', '71.207.128.5', '5aba37d1897280a4e2c11b4f7e37b46f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Aptim-cus-', 'What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?', '<div class=\'ca\'><div class=\'info_box\'><i>What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715024225085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024224_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Whitney Horton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715024225085--><><!--begin:1715024253470--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024253_cv>:&nbsp;</b></span>Good! How are you?</div><!--end:1715024253470--><><!--begin:1715024272692--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024272_co>:&nbsp;</b></span>To view hands-on dress-out dates please use the 8-Hour HAZWOPER Refresher seminar schedule on our website as a reference</div><!--end:1715024272692--><><!--begin:1715024273317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024273_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715024273317--><><!--begin:1715024280043--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024279_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1715024280043--><><!--begin:1715024403681--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024403_cv>:&nbsp;</b></span>Just to clarify, if I am getting this certification for the first time this schedule is for the last 8 hours of the course needed in person?</div><!--end:1715024403681--><><!--begin:1715024468997--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024468_co>:&nbsp;</b></span>If you want to complete the full course in person please use the following link <a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1715024468997--><><!--begin:1715024511931--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024511_co>:&nbsp;</b></span>But if you are doing the online 40-hour course the 8-hour hands-on portion requirement is held the same day as out 8-hour HAZWOPER refreshsers</div><!--end:1715024511931--><><!--begin:1715024573053--><div class=\'cv\'><span class=\'notranslate\'><b>Whitney Horton<timestamp_1715024572_cv>:&nbsp;</b></span>great thank you for your help</div><!--end:1715024573053--><><!--begin:1715024612357--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715024612_co>:&nbsp;</b></span>You are most welcome</div><!--end:1715024612357--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What is the schedule for in-person in Springfield, VA and Raleigh, NC coming up for the 40-hour online Hazwoper certification hands-on portion?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Whitney Horton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nWhitney Horton: Good! How are you?\r\nTiffany: To view hands-on dress-out dates please use the 8-Hour HAZWOPER Refresher seminar schedule on our website as a reference\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: I am good thank you!\r\nWhitney Horton: Just to clarify, if I am getting this certification for the first time this schedule is for the last 8 hours of the course needed in person?\r\nTiffany: If you want to complete the full course in person please use the following link https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: But if you are doing the online 40-hour course the 8-hour hands-on portion requirement is held the same day as out 8-hour HAZWOPER refreshsers\r\nWhitney Horton: great thank you for your help\r\nTiffany: You are most welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339663811NE', 1715025301, 1715026607, 2, 23, 26, 5, 0, 0, 3, 0, 5108, 0, 0, 0, 0, 'Layne Young', 'layne.young@westonsolutions.com', '162.43.198.100', 'e57c4c10850417a8c96d788f31816f54', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-Arcadis-US (99058264)-cus-', 'Looking for copies of certificates.', '<div class=\'ca\'><div class=\'info_box\'><i>Looking for copies of certificates.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715025304086--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025303_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Layne Young</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715025304086--><><!--begin:1715025311018--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025311_cv>:&nbsp;</b></span>im good</div><!--end:1715025311018--><><!--begin:1715025312704--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025312_cv>:&nbsp;</b></span>thanks</div><!--end:1715025312704--><><!--begin:1715025339329--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025339_co>:&nbsp;</b></span>All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. <br><br>It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. <br><br>All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?</div><!--end:1715025339329--><><!--begin:1715025377700--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025377_cv>:&nbsp;</b></span>it would have been paid through my previous employer</div><!--end:1715025377700--><><!--begin:1715025389658--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025389_cv>:&nbsp;</b></span>info provided</div><!--end:1715025389658--><><!--begin:1715025398380--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025398_co>:&nbsp;</b></span>If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. <br><br>We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage: <br> <br><a href=\'https://csregs.com/pages/certificate-request-for-employees-and-new-employers\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregs.com/pages/certificate-request-for-employees-and-new-employers</a><br><br>There is a $10.00 PER CLASS fee for all replacements. </div><!--end:1715025398380--><><!--begin:1715025572879--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025572_cv>:&nbsp;</b></span>filled out and submitted</div><!--end:1715025572879--><><!--begin:1715025671930--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025671_co>:&nbsp;</b></span>You will need the authorization to release the certificate form completed and returned and then pay the $10 reissue fee as well</div><!--end:1715025671930--><><!--begin:1715025804543--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025804_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715025804543--><><!--begin:1715025841581--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715025841_cv>:&nbsp;</b></span>how will I know authorization has been received</div><!--end:1715025841581--><><!--begin:1715025967576--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715025967_co>:&nbsp;</b></span>You will complete part 1 of the form and then you need to get your previous employer to complete part 2 and once that is completed you can email it into us at <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a></div><!--end:1715025967576--><><!--begin:1715026238357--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026238_cv>:&nbsp;</b></span>where is part 2?</div><!--end:1715026238357--><><!--begin:1715026255624--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026255_co>:&nbsp;</b></span>Did you download the form?</div><!--end:1715026255624--><><!--begin:1715026313651--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026313_cv>:&nbsp;</b></span>I did not see a form to download - the link provided was to a online form</div><!--end:1715026313651--><><!--begin:1715026321917--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026321_co>:&nbsp;</b></span>I will email you the form</div><!--end:1715026321917--><><!--begin:1715026335612--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026335_cv>:&nbsp;</b></span>thank you</div><!--end:1715026335612--><><!--begin:1715026596927--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715026596_co>:&nbsp;</b></span>It has been sent</div><!--end:1715026596927--><><!--begin:1715026606445--><div class=\'cv\'><span class=\'notranslate\'><b>Layne Young<timestamp_1715026606_cv>:&nbsp;</b></span>thank you</div><!--end:1715026606445--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Looking for copies of certificates.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Layne Young!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLayne Young: im good\r\nLayne Young: thanks\r\nTiffany: All courses include one free Certificate (suitable for framing) that&#39;s sent via U.S. Mail to the company. It&#39;s usually addressed to the EH&S Department or the person listed as the EH&S &quot;contact&quot;. All course fees must be paid before a certificate is released. Is this request for a recent completion and can you verify that payment of all registration fees has been made?\r\nLayne Young: it would have been paid through my previous employer\r\nLayne Young: info provided\r\nTiffany: If you&#39;re no longer employed at that company (i.e. you or your new employer are requesting a replacement certificate) you need to obtain written permission from your prior employer. We&#39;ve made the process easy by listing the steps and a form to release the certificate on this webpage:  https://csregs.com/pages/certificate-request-for-employees-and-new-employersThere is a $10.00 PER CLASS fee for all replacements. \r\nLayne Young: filled out and submitted\r\nTiffany: You will need the authorization to release the certificate form completed and returned and then pay the $10 reissue fee as well\r\nTiffany: Is there anything else I can assist you with today?\r\nLayne Young: how will I know authorization has been received\r\nTiffany: You will complete part 1 of the form and then you need to get your previous employer to complete part 2 and once that is completed you can email it into us at mailto:customerservice@csregs.com\r\nLayne Young: where is part 2?\r\nTiffany: Did you download the form?\r\nLayne Young: I did not see a form to download - the link provided was to a online form\r\nTiffany: I will email you the form\r\nLayne Young: thank you\r\nTiffany: It has been sent\r\nLayne Young: thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339666707V3', 1715028193, 1715028643, 2, 23, 21, 2, 0, 0, 0, 0, 2298, 0, 0, 0, 0, 'Liz', 'elizabeth.bongard@wsp.com', '50.237.89.66', '9ad7bfceb4e0d8821e60c905d6f88cc0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715028196032--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028195_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Liz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715028196032--><><!--begin:1715028223748--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028223_cv>:&nbsp;</b></span>good</div><!--end:1715028223748--><><!--begin:1715028284085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028283_co>:&nbsp;</b></span>You will use your email as the purchaser.</div><!--end:1715028284085--><><!--begin:1715028313924--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028313_co>:&nbsp;</b></span>Then once the order has been submitted you will get an email to log in and assign the course to a user</div><!--end:1715028313924--><><!--begin:1715028324919--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028324_cv>:&nbsp;</b></span>great</div><!--end:1715028324919--><><!--begin:1715028345879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028345_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715028345879--><><!--begin:1715028540853--><div class=\'cv\'><span class=\'notranslate\'><b>Liz<timestamp_1715028540_cv>:&nbsp;</b></span>no thank you</div><!--end:1715028540853--><><!--begin:1715028598833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715028598_co>:&nbsp;</b></span>If you need anything else , my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715028598833--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am registering to purchase and online course for another employee.  If I use my registration / email will the other employee have access to the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Liz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLiz: good\r\nTiffany: You will use your email as the purchaser.\r\nTiffany: Then once the order has been submitted you will get an email to log in and assign the course to a user\r\nLiz: great\r\nTiffany: Is there anything else I can assist you with today?\r\nLiz: no thank you\r\nTiffany: If you need anything else , my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339725255NY', 1715086726, 1715087197, 2, 23, 6, 4, 0, 0, 0, 0, 2303, 0, 0, 0, 0, 'Victoria ', 'victoria.prest@aptim.com', '68.0.249.155', 'f6a0c200d555c7cc346a45d8755f6f3c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-APTIM-cus-', 'I have been trying to register but it says \"an error occurred during registration.\"', '<div class=\'ca\'><div class=\'info_box\'><i>I have been trying to register but it says \"an error occurred during registration.\"</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715086730183--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086730_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715086730183--><><!--begin:1715086739572--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086739_cv>:&nbsp;</b></span>Great how are you</div><!--end:1715086739572--><><!--begin:1715086749573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086749_co>:&nbsp;</b></span>I am good thanks!</div><!--end:1715086749573--><><!--begin:1715086771351--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086771_co>:&nbsp;</b></span>I will get you an account set up and send you a password set email from our NetSuite system</div><!--end:1715086771351--><><!--begin:1715086788170--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086788_cv>:&nbsp;</b></span>Awesome, thank you!</div><!--end:1715086788170--><><!--begin:1715086843053--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086842_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715086843053--><><!--begin:1715086847629--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086847_co>:&nbsp;</b></span>The email has been sent</div><!--end:1715086847629--><><!--begin:1715086861077--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086860_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715086861077--><><!--begin:1715086889520--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria <timestamp_1715086889_cv>:&nbsp;</b></span>that will be all thank you! have a great day!</div><!--end:1715086889520--><><!--begin:1715086906096--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715086905_co>:&nbsp;</b></span>You are welcome! Have a great day as well!</div><!--end:1715086906096--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I have been trying to register but it says \"an error occurred during registration.\"\r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria : Great how are you\r\nTiffany: I am good thanks!\r\nTiffany: I will get you an account set up and send you a password set email from our NetSuite system\r\nVictoria : Awesome, thank you!\r\nTiffany: You are welcome!\r\nTiffany: The email has been sent\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria : that will be all thank you! have a great day!\r\nTiffany: You are welcome! Have a great day as well!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339726598NV', 1715088074, 1715088476, 2, 23, 11, 6, 0, 0, 0, 1, 3692, 0, 0, 0, 0, 'Victoria', 'victoria.prest@aptim.com', '68.0.249.155', 'f6a0c200d555c7cc346a45d8755f6f3c', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-APTIM-cus-', 'I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? ', '<div class=\'ca\'><div class=\'info_box\'><i>I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715088075897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088075_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715088075897--><><!--begin:1715088097800--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088097_cv>:&nbsp;</b></span>Im good tiffany, how are you </div><!--end:1715088097800--><><!--begin:1715088121342--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088121_co>:&nbsp;</b></span>Good thanks</div><!--end:1715088121342--><><!--begin:1715088133499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088133_co>:&nbsp;</b></span>You would just accept the training as your own</div><!--end:1715088133499--><><!--begin:1715088171496--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088171_cv>:&nbsp;</b></span>Oh okay, how would i go about doing so? </div><!--end:1715088171496--><><!--begin:1715088220572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088220_co>:&nbsp;</b></span>You would have got an email to set up your student training account did you get that</div><!--end:1715088220572--><><!--begin:1715088276338--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088276_cv>:&nbsp;</b></span>I did not receive that email</div><!--end:1715088276338--><><!--begin:1715088313180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088313_co>:&nbsp;</b></span>Did you check your junk or spam folder?</div><!--end:1715088313180--><><!--begin:1715088356072--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088356_cv>:&nbsp;</b></span>I found it, It just came through now!</div><!--end:1715088356072--><><!--begin:1715088365021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088364_co>:&nbsp;</b></span>Great!</div><!--end:1715088365021--><><!--begin:1715088388437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088388_co>:&nbsp;</b></span>I can wait while you set your account up on that site to be sure you have no other questions</div><!--end:1715088388437--><><!--begin:1715088431712--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria<timestamp_1715088431_cv>:&nbsp;</b></span>I think its all set, im in the portal with the courses in it! thank you for being so helpful! </div><!--end:1715088431712--><><!--begin:1715088449213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088449_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715088449213--><><!--begin:1715088465039--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715088464_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715088465039--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I just got an account created for me through this live chat a few moments ago (registration kept showing error), but now my account says I am the administrator for Aptim, but I work for aptim and I am trying to register to take HAZWOPER courses. Is there a way to make my account not the company? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria: Im good tiffany, how are you \r\nTiffany: Good thanks\r\nTiffany: You would just accept the training as your own\r\nVictoria: Oh okay, how would i go about doing so? \r\nTiffany: You would have got an email to set up your student training account did you get that\r\nVictoria: I did not receive that email\r\nTiffany: Did you check your junk or spam folder?\r\nVictoria: I found it, It just came through now!\r\nTiffany: Great!\r\nTiffany: I can wait while you set your account up on that site to be sure you have no other questions\r\nVictoria: I think its all set, im in the portal with the courses in it! thank you for being so helpful! \r\nTiffany: You are most welcome!\r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339728735E3', 1715090215, 1715090857, 1, 23, 14, 9, 0, 0, 5, 0, 5945, 0, 0, 0, 0, 'Angela', 'aclucero@gsi-net.com', '209.137.229.58', '046fea769d1132f059a35362e59a6e9e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GSI Environmental-cus-', 'I get an error when registering as a new user.', '<div class=\'ca\'><div class=\'info_box\'><i>I get an error when registering as a new user.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715090282529--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090282_cv>:&nbsp;</b></span>I enter all my information and a password but I get a red box that says &quot;An error occurred during registration. Please try again.&quot;</div><!--end:1715090282529--><><!--begin:1715090308047--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090308_cv>:&nbsp;</b></span>It happened yesterday and today. I just want to sign up for the Part 48 Surface Miner Refresher training</div><!--end:1715090308047--><><!--begin:1715090227251--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090308_co>:&nbsp;</b></span>Angela Have you used our website before?  What classes are you trying to register for?</div><!--end:1715090227251--><><!--begin:1715090343558--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090343_cv>:&nbsp;</b></span>I&#39;ve used your website for the past 3 years I think but with a different company. New company and therefore new email address.</div><!--end:1715090343558--><><!--begin:1715090296595--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090378_co>:&nbsp;</b></span>Just a moment please</div><!--end:1715090296595--><><!--begin:1715090391422--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715090472_co>:&nbsp;</b></span>I am going to transfer you to our IT department.</div><!--end:1715090391422--><><!--begin:1715090479761--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090479_cv>:&nbsp;</b></span>Thanks!</div><!--end:1715090479761--><><div class=\'ca\'>Transferring chat to <top><b>Tiffany</b>  (Online Training Tech Support)</top><!--opid:23--><!--mapp:0--><!--name:Tiffany--><!--profile_pic:https://cs-chatsupport.com/support/themes/slate/profile.png--><!--deptid:1--><!--department:Online Training Tech Support-->.</div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715090501934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090501_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Angela</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715090501934--><><!--begin:1715090512534--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090512_cv>:&nbsp;</b></span>Doing well. and you?</div><!--end:1715090512534--><><!--begin:1715090553264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090553_co>:&nbsp;</b></span>I am good thanks</div><!--end:1715090553264--><><!--begin:1715090578813--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090578_cv>:&nbsp;</b></span>Can you read the pervious chat or do I need to ask my question again?</div><!--end:1715090578813--><><!--begin:1715090600824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090600_co>:&nbsp;</b></span>Can I get your last name please and I will set an an account and send you a password set email</div><!--end:1715090600824--><><!--begin:1715090647150--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090647_cv>:&nbsp;</b></span>I just got an email from Compliance Solutions with a password reset link</div><!--end:1715090647150--><><!--begin:1715090652014--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090652_cv>:&nbsp;</b></span>Weird.</div><!--end:1715090652014--><><!--begin:1715090655805--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090655_cv>:&nbsp;</b></span>Should I just use that?</div><!--end:1715090655805--><><!--begin:1715090670824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090670_co>:&nbsp;</b></span>Yes I just sent that but I need your last name to prevent errors when orders are placed</div><!--end:1715090670824--><><!--begin:1715090679030--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090679_cv>:&nbsp;</b></span>its from <a href=\'mailto:nlmailer@notification.netsuite.com\' target=\'_blank\' rel=\'noopener noreferrer\'>nlmailer@notification.netsuite.com</a></div><!--end:1715090679030--><><!--begin:1715090685117--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090685_cv>:&nbsp;</b></span>Lucero</div><!--end:1715090685117--><><!--begin:1715090686042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090685_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1715090686042--><><!--begin:1715090691215--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090691_co>:&nbsp;</b></span>Okay thank you</div><!--end:1715090691215--><><!--begin:1715090706976--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090706_co>:&nbsp;</b></span>Yes use that email to set your password on the account</div><!--end:1715090706976--><><!--begin:1715090766279--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090766_cv>:&nbsp;</b></span>It worked! Should I carry on with paying for the class I want or do you need to do more on your end?</div><!--end:1715090766279--><><!--begin:1715090825113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090824_co>:&nbsp;</b></span>You are good to go to complete orders.  Is there anything else I can assist you with today?</div><!--end:1715090825113--><><!--begin:1715090847296--><div class=\'cv\'><span class=\'notranslate\'><b>Angela<timestamp_1715090847_cv>:&nbsp;</b></span>No that is all! Thank you!</div><!--end:1715090847296--><><!--begin:1715090856951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715090856_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715090856951--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I get an error when registering as a new user.\r\nTracy has joined the chat.\r\nAngela: I enter all my information and a password but I get a red box that says &quot;An error occurred during registration. Please try again.&quot;\r\nAngela: It happened yesterday and today. I just want to sign up for the Part 48 Surface Miner Refresher training\r\nTracy: Angela Have you used our website before?  What classes are you trying to register for?\r\nAngela: I&#39;ve used your website for the past 3 years I think but with a different company. New company and therefore new email address.\r\nTracy: Just a moment please\r\nTracy: I am going to transfer you to our IT department.\r\nAngela: Thanks!\r\nTransferring chat to Tiffany  (Online Training Tech Support).\r\nTiffany has joined the chat.\r\nTiffany: Hi, Angela!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAngela: Doing well. and you?\r\nTiffany: I am good thanks\r\nAngela: Can you read the pervious chat or do I need to ask my question again?\r\nTiffany: Can I get your last name please and I will set an an account and send you a password set email\r\nAngela: I just got an email from Compliance Solutions with a password reset link\r\nAngela: Weird.\r\nAngela: Should I just use that?\r\nTiffany: Yes I just sent that but I need your last name to prevent errors when orders are placed\r\nAngela: its from mailto:nlmailer@notification.netsuite.com\r\nAngela: Lucero\r\nTiffany: Yes that is correct\r\nTiffany: Okay thank you\r\nTiffany: Yes use that email to set your password on the account\r\nAngela: It worked! Should I carry on with paying for the class I want or do you need to do more on your end?\r\nTiffany: You are good to go to complete orders.  Is there anything else I can assist you with today?\r\nAngela: No that is all! Thank you!\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3397309212E', 1715092393, 1715092731, 1, 23, 7, 2, 0, 0, 1, 0, 4084, 628, 0, 0, 0, 'Mike', 'manleym0003@gmail.com', '67.169.242.207', '9e97771820cffe863bd0e23251a13ecd', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Dawson Federal-cus-Online Course-_-OSHA Site Supervisor-cus-', 'Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.', '<div class=\'ca\'><div class=\'info_box\'><i>Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715092395383--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092395_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715092395383--><><!--begin:1715092410569--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092410_cv>:&nbsp;</b></span>Hey Tiffany, I&#39;m good! How are you?</div><!--end:1715092410569--><><!--begin:1715092422090--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092421_co>:&nbsp;</b></span>I am good thanks.  What is your last name so I can look you up please?</div><!--end:1715092422090--><><!--begin:1715092428075--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092428_cv>:&nbsp;</b></span>Manley</div><!--end:1715092428075--><><!--begin:1715092462330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092462_co>:&nbsp;</b></span>What company are you with?</div><!--end:1715092462330--><><!--begin:1715092478525--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092478_cv>:&nbsp;</b></span>Dawson</div><!--end:1715092478525--><><!--begin:1715092585954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092585_co>:&nbsp;</b></span>I see there have been quite a few times your training account has timed out due to inactivity.  Allowing this to happen does cause werid errors to occur</div><!--end:1715092585954--><><!--begin:1715092605396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092605_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715092605396--><><!--begin:1715092665562--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092665_cv>:&nbsp;</b></span>I haven&#39;t timed out once in the OSHA Site Supervisor module. </div><!--end:1715092665562--><><!--begin:1715092672686--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715092672_cv>:&nbsp;</b></span>Thank you for pushing that through.</div><!--end:1715092672686--><><!--begin:1715092701509--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715092701_co>:&nbsp;</b></span>You are welcome.  Is there anything else I can assist you with for today?</div><!--end:1715092701509--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Module Assessment won\'t load on the \"Site Safety Plan\" section. Preventing me from moving forward in the course because can\'t move forward without submitting an answer. Tried in multiple browsers. Rest of the Module loads, but not the assessment.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike: Hey Tiffany, I&#39;m good! How are you?\r\nTiffany: I am good thanks.  What is your last name so I can look you up please?\r\nMike: Manley\r\nTiffany: What company are you with?\r\nMike: Dawson\r\nTiffany: I see there have been quite a few times your training account has timed out due to inactivity.  Allowing this to happen does cause werid errors to occur\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nMike: I haven&#39;t timed out once in the OSHA Site Supervisor module. \r\nMike: Thank you for pushing that through.\r\nTiffany: You are welcome.  Is there anything else I can assist you with for today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3397465049W', 1715107987, 1715108547, 2, 19, 18, 15, 0, 0, 5, 0, 2388, 0, 0, 0, 0, 'Jamie Smith', 'jamie.smith@menziesaviation.com', '12.202.30.162', 'bfab6ce2d49dd335c8d2ad96664ea4da', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Menzies Aviation-cus-', 'When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?', '<div class=\'ca\'><div class=\'info_box\'><i>When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715107938685--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108021_co>:&nbsp;</b></span>Just a moment while I look that up for you.</div><!--end:1715107938685--><><!--begin:1715108032154--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108032_cv>:&nbsp;</b></span>When will the class be offered?</div><!--end:1715108032154--><><!--begin:1715108068804--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108152_co>:&nbsp;</b></span>The next class in that location will start on Tuesday July 23rd.</div><!--end:1715108068804--><><!--begin:1715108187684--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108187_cv>:&nbsp;</b></span>Is it still open or is the class full?</div><!--end:1715108187684--><><!--begin:1715108250269--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108250_cv>:&nbsp;</b></span>If open, please email me the class info, date description and cost.</div><!--end:1715108250269--><><!--begin:1715108175966--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108259_co>:&nbsp;</b></span>We still have seats available for that class.  How many people do you need to register for this class?</div><!--end:1715108175966--><><!--begin:1715108289616--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108289_cv>:&nbsp;</b></span>one</div><!--end:1715108289616--><><!--begin:1715108266491--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108349_co>:&nbsp;</b></span>Great  I will send you an email with a link to that class that contains all of the information you requested.</div><!--end:1715108266491--><><!--begin:1715108419265--><div class=\'cv\'><span class=\'notranslate\'><b>Jamie Smith<timestamp_1715108419_cv>:&nbsp;</b></span>Excellent.  That is all I need.  Thank you and have a good week.</div><!--end:1715108419265--><><!--begin:1715108360754--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715108444_co>:&nbsp;</b></span>You as well!!</div><!--end:1715108360754--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When will 24 Hour Hazwoper Course be offered in Pittsburgh, PA @ the Best Western Plus Hotel in Cranberry , PA?\r\nTracy has joined the chat.\r\nTracy: Just a moment while I look that up for you.\r\nJamie Smith: When will the class be offered?\r\nTracy: The next class in that location will start on Tuesday July 23rd.\r\nJamie Smith: Is it still open or is the class full?\r\nJamie Smith: If open, please email me the class info, date description and cost.\r\nTracy: We still have seats available for that class.  How many people do you need to register for this class?\r\nJamie Smith: one\r\nTracy: Great  I will send you an email with a link to that class that contains all of the information you requested.\r\nJamie Smith: Excellent.  That is all I need.  Thank you and have a good week.\r\nTracy: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339747562XC', 1715109032, 1715109284, 2, 23, 5, 3, 0, 0, 5, 0, 2608, 0, 0, 0, 0, 'Christian Frohne', 'cfrohne@braunintertec.com', '73.77.31.65', 'bc1728134135507919084e7fd337b476', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Braun Intertec-cus-', 'I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715109036752--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109036_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christian Frohne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715109036752--><><!--begin:1715109083726--><div class=\'cv\'><span class=\'notranslate\'><b>Christian Frohne<timestamp_1715109075_cv>:&nbsp;</b></span>good </div><!--end:1715109083726--><><!--begin:1715109119495--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109119_co>:&nbsp;</b></span>Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. <br></div><!--end:1715109119495--><><!--begin:1715109124163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109124_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715109124163--><><!--begin:1715109139034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109138_co>:&nbsp;</b></span>To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.</div><!--end:1715109139034--><><!--begin:1715109194431--><div class=\'cv\'><span class=\'notranslate\'><b>Christian Frohne<timestamp_1715109186_cv>:&nbsp;</b></span>thanks!</div><!--end:1715109194431--><><!--begin:1715109201858--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109201_co>:&nbsp;</b></span>You are welcome</div><!--end:1715109201858--><><!--begin:1715109214266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109214_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715109214266--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have completed my online portion of my Hazwoper 40. How do i go about setting up my 8 hour in person section?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christian Frohne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nChristian Frohne: good \r\nTiffany: Please use the 8 Hour HAZWOPER Refresher Seminar page on the website as reference for when the hands-on days are scheduled for the online 40-Hour HAZWOPER training. \r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: To register for the hands-on class students must be complete with the online training.  Please have the students or employer call or email our office.  We will add the student to the dress-out list.  Once the class status is finalized (usually by the Tuesday BEFORE the class start date) you will be notified of the status and, if we have space in the course for you to attend. If we do have space, we will register you in the class and provide all the details at that time.\r\nChristian Frohne: thanks!\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339748246WZ', 1715109746, 1715109874, 2, 23, 35, 14, 0, 0, 0, 0, 1389, 0, 0, 0, 0, 'foster ', 'fostervoorhees1114@gail.com', '98.110.64.63', 'b995590f0c052642cce21abb37649f89', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-NONE-cus-', 'Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? ', '<div class=\'ca\'><div class=\'info_box\'><i>Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715109748795--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109748_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>foster </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715109748795--><><!--begin:1715109758333--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109758_co>:&nbsp;</b></span>I can assist you with that</div><!--end:1715109758333--><><!--begin:1715109759914--><div class=\'cv\'><span class=\'notranslate\'><b>foster <timestamp_1715109759_cv>:&nbsp;</b></span>Good</div><!--end:1715109759914--><><!--begin:1715109802765--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715109802_co>:&nbsp;</b></span>Are you with a company or will you be training as an independent student</div><!--end:1715109802765--><><!--begin:1715109845361--><div class=\'cv\'><span class=\'notranslate\'><b>foster <timestamp_1715109844_cv>:&nbsp;</b></span>I am a trainer looking for a part time position</div><!--end:1715109845361--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Trying to apply for a position but the link is not working. Can you point me in the direction to speak to someone? \r\nTiffany has joined the chat.\r\nTiffany: Hi, foster !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I can assist you with that\r\nfoster : Good\r\nTiffany: Are you with a company or will you be training as an independent student\r\nfoster : I am a trainer looking for a part time position\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33975001595', 1715111493, 1715112774, 2, 19, 13, 10, 0, 0, 5, 0, 1844, 631, 0, 0, 0, 'Florence Boyer', 'florence.boyer@Kinross.com', '66.215.135.105', '235dc3965aef1eaa03f4d50fbcd63317', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-ROund Mountain-cus-', 'what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER', '<div class=\'ca\'><div class=\'info_box\'><i>what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715111467492--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111550_co>:&nbsp;</b></span>Are you looking for pricing for the Standard or the Hybrid class?</div><!--end:1715111467492--><><!--begin:1715111651934--><div class=\'cv\'><span class=\'notranslate\'><b>Florence Boyer<timestamp_1715111651_cv>:&nbsp;</b></span>standard</div><!--end:1715111651934--><><!--begin:1715111603386--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111686_co>:&nbsp;</b></span>Just a moment while I look that up.</div><!--end:1715111603386--><><!--begin:1715111778931--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111862_co>:&nbsp;</b></span>The price for that class is $975 when paying by credot card.  We do have multiple student discounts available as well.  How many employees are needing that training?</div><!--end:1715111778931--><><!--begin:1715111921965--><div class=\'cv\'><span class=\'notranslate\'><b>Florence Boyer<timestamp_1715111922_cv>:&nbsp;</b></span>the website says $975 for 1-5 students. Is it for 4 students a total of $975, or $975 per student? I have 4 students</div><!--end:1715111921965--><><!--begin:1715111908634--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715111991_co>:&nbsp;</b></span>It is $975 per student.</div><!--end:1715111908634--><><!--begin:1715112191723--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715112275_co>:&nbsp;</b></span>Can I do anything else to help you today?</div><!--end:1715112191723--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'what is the price per person for the 40 h hazwoper online training? https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTracy has joined the chat.\r\nTracy: Are you looking for pricing for the Standard or the Hybrid class?\r\nFlorence Boyer: standard\r\nTracy: Just a moment while I look that up.\r\nTracy: The price for that class is $975 when paying by credot card.  We do have multiple student discounts available as well.  How many employees are needing that training?\r\nFlorence Boyer: the website says $975 for 1-5 students. Is it for 4 students a total of $975, or $975 per student? I have 4 students\r\nTracy: It is $975 per student.\r\nTracy: Can I do anything else to help you today?\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339752901X5', 1715114375, 1715115727, 2, 23, 8, 6, 0, 0, 5, 0, 1155, 0, 0, 0, 0, 'Eduardo', 'Eduardo.dominguezlopez@kellogg.com', '4.53.134.156', '3730396fcf02adf39aa460d0e5c1ce05', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Kellanova-cus-', 'Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715114377058--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114376_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Eduardo</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715114377058--><><!--begin:1715114406112--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114405_co>:&nbsp;</b></span>Yes you would select the Seminar CAL-OSHA option as your training perference on the website when looking at the schedule</div><!--end:1715114406112--><><!--begin:1715114425626--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715114425_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1715114425626--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Any 40 hour HAZWOPER Seminar Intructor-led in California next month?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Eduardo!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Yes you would select the Seminar CAL-OSHA option as your training perference on the website when looking at the schedule\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339810825JR', 1715172299, 1715172390, 1, 23, 9, 4, 0, 0, 0, 1, 914, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '137.83.219.193', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'The knowledge check froze up again.', '<div class=\'ca\'><div class=\'info_box\'><i>The knowledge check froze up again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715172303091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715172302_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715172303091--><><!--begin:1715172339323--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715172339_co>:&nbsp;</b></span>I am passed you through the module again</div><!--end:1715172339323--><><!--begin:1715172369108--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715172369_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715172369108--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The knowledge check froze up again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: I am passed you through the module again\r\nKaden Holton: Thank you.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3398140149Z', 1715175506, 1715175890, 2, 23, 27, 5, 0, 0, 0, 0, 2413, 0, 0, 0, 0, 'Cal Johnson', 'cal.johnson@wsp.com', '147.219.170.157', 'bd8eb89b0c00d34c9cff7dd9ced4aa17', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am not able to login to my account even after resetting my password.', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to login to my account even after resetting my password.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715175508723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175508_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Cal Johnson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715175508723--><><!--begin:1715175540176--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175540_cv>:&nbsp;</b></span>I am good. Can you help me access my account?</div><!--end:1715175540176--><><!--begin:1715175562687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175562_co>:&nbsp;</b></span>Yes one moment while I look you up please</div><!--end:1715175562687--><><!--begin:1715175578529--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175578_cv>:&nbsp;</b></span>Thanks</div><!--end:1715175578529--><><!--begin:1715175676680--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175676_co>:&nbsp;</b></span>I just sent you a password set email from our NetSuite system</div><!--end:1715175676680--><><!--begin:1715175734374--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175734_cv>:&nbsp;</b></span>Received</div><!--end:1715175734374--><><!--begin:1715175746666--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175746_co>:&nbsp;</b></span>Great!</div><!--end:1715175746666--><><!--begin:1715175763327--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175763_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715175763327--><><!--begin:1715175810833--><div class=\'cv\'><span class=\'notranslate\'><b>Cal Johnson<timestamp_1715175810_cv>:&nbsp;</b></span>Nope! Thank you for the help</div><!--end:1715175810833--><><!--begin:1715175822808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175822_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715175822808--><><!--begin:1715175881800--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715175881_co>:&nbsp;</b></span>Have a great day!</div><!--end:1715175881800--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am not able to login to my account even after resetting my password.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Cal Johnson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nCal Johnson: I am good. Can you help me access my account?\r\nTiffany: Yes one moment while I look you up please\r\nCal Johnson: Thanks\r\nTiffany: I just sent you a password set email from our NetSuite system\r\nCal Johnson: Received\r\nTiffany: Great!\r\nTiffany: Is there anything else I can assist you with today?\r\nCal Johnson: Nope! Thank you for the help\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('339897709ET', 1715259179, 1715259494, 2, 23, 5, 2, 0, 0, 0, 1, 1857, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '130.41.197.59', 'f27cd26211c3381adda6252ec152338e', 'Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Brown and Caldwell-cus-', 'May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,', '<div class=\'ca\'><div class=\'info_box\'><i>May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715259181466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259181_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715259181466--><><!--begin:1715259273216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259273_co>:&nbsp;</b></span>Done and class email sent</div><!--end:1715259273216--><><!--begin:1715259282421--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259282_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715259282421--><><!--begin:1715259315647--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259315_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715259315647--><><!--begin:1715259349200--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259349_co>:&nbsp;</b></span>Is there anything else I can assis tyou with at this tiem?</div><!--end:1715259349200--><><!--begin:1715259359182--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259359_cv>:&nbsp;</b></span>That&#39;s it</div><!--end:1715259359182--><><!--begin:1715259444571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715259444_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1715259444571--><><!--begin:1715259462001--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715259462_cv>:&nbsp;</b></span>Thank you. You too</div><!--end:1715259462001--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'May I please be registered for the Denver Hazwoper class scheduled 5/10 in Denver?\r\n\r\nThank you,\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Done and class email sent\r\nKaden Holton: Thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assis tyou with at this tiem?\r\nKaden Holton: That&#39;s it\r\nTiffany: Have a safe day!\r\nKaden Holton: Thank you. You too\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339899412AH', 1715260898, 1715261370, 1, 23, 21, 17, 0, 0, 0, 1, 3942, 0, 0, 0, 0, 'Kaden Holton', 'kholton@brwncald.com', '130.41.197.59', 'f27cd26211c3381adda6252ec152338e', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Brown and Caldwell-cus-Online Course-_-Hazwoper-cus-', 'It did it again this morning. There\'s no way I\'ve had any log out errors this morning.', '<div class=\'ca\'><div class=\'info_box\'><i>It did it again this morning. There\'s no way I\'ve had any log out errors this morning.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715260901063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715260900_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kaden Holton</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715260901063--><><!--begin:1715260923809--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715260923_cv>:&nbsp;</b></span>I&#39;m sorry. I know this isn&#39;t -your- fault, but it sucks that it keeps happening. </div><!--end:1715260923809--><><!--begin:1715261034464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261034_co>:&nbsp;</b></span>No I do not show any time outs.</div><!--end:1715261034464--><><!--begin:1715261075376--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261075_co>:&nbsp;</b></span>I do show you were logged in and out 4 times already today.  </div><!--end:1715261075376--><><!--begin:1715261127176--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261127_co>:&nbsp;</b></span>Not sure if this is having any effect of the course.  </div><!--end:1715261127176--><><!--begin:1715261168687--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261168_co>:&nbsp;</b></span>If possible I suggest using a different device</div><!--end:1715261168687--><><!--begin:1715261198710--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261198_cv>:&nbsp;</b></span>I was having the same issue when using my phone as well.</div><!--end:1715261198710--><><!--begin:1715261199415--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261199_co>:&nbsp;</b></span>If you want to continue using your laptop please clear the cookies and cache out again</div><!--end:1715261199415--><><!--begin:1715261227488--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261227_cv>:&nbsp;</b></span>Will do.</div><!--end:1715261227488--><><!--begin:1715261240264--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261240_co>:&nbsp;</b></span>The course will not run properly ever on mobile devices</div><!--end:1715261240264--><><!--begin:1715261292232--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261292_co>:&nbsp;</b></span>I will mark the module as passed but you will need to start over to review any missed content</div><!--end:1715261292232--><><!--begin:1715261305086--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261305_cv>:&nbsp;</b></span>Will do.</div><!--end:1715261305086--><><!--begin:1715261319929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261319_co>:&nbsp;</b></span>Please log out now and start to clear cookies and cache and once you have restarted your browser you can log in again and proceed forward</div><!--end:1715261319929--><><!--begin:1715261330209--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261330_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715261330209--><><!--begin:1715261341139--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261341_cv>:&nbsp;</b></span>Just this</div><!--end:1715261341139--><><!--begin:1715261361456--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715261361_co>:&nbsp;</b></span>Okay let me know if you need anything else.  Have a safe day!</div><!--end:1715261361456--><><!--begin:1715261368183--><div class=\'cv\'><span class=\'notranslate\'><b>Kaden Holton<timestamp_1715261368_cv>:&nbsp;</b></span>Thanks. You too</div><!--end:1715261368183--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'It did it again this morning. There\'s no way I\'ve had any log out errors this morning.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kaden Holton!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKaden Holton: I&#39;m sorry. I know this isn&#39;t -your- fault, but it sucks that it keeps happening. \r\nTiffany: No I do not show any time outs.\r\nTiffany: I do show you were logged in and out 4 times already today.  \r\nTiffany: Not sure if this is having any effect of the course.  \r\nTiffany: If possible I suggest using a different device\r\nKaden Holton: I was having the same issue when using my phone as well.\r\nTiffany: If you want to continue using your laptop please clear the cookies and cache out again\r\nKaden Holton: Will do.\r\nTiffany: The course will not run properly ever on mobile devices\r\nTiffany: I will mark the module as passed but you will need to start over to review any missed content\r\nKaden Holton: Will do.\r\nTiffany: Please log out now and start to clear cookies and cache and once you have restarted your browser you can log in again and proceed forward\r\nTiffany: Is there anything else I can assist you with today?\r\nKaden Holton: Just this\r\nTiffany: Okay let me know if you need anything else.  Have a safe day!\r\nKaden Holton: Thanks. You too\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('33990866148', 1715270151, 1715270516, 2, 23, 25, 4, 0, 0, 3, 0, 3398, 0, 0, 0, 0, 'Ila Nelson', 'ila.nelson@signatureaviation.com', '172.58.11.8', 'f6d2aeedeb9d9c2fc9baa5f9dd7e25c9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Signature Technicair-cus-', 'I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715270155137--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270154_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ila Nelson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715270155137--><><!--begin:1715270172188--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270172_cv>:&nbsp;</b></span>Good. You?</div><!--end:1715270172188--><><!--begin:1715270191985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270191_co>:&nbsp;</b></span>I am good thank you!</div><!--end:1715270191985--><><!--begin:1715270199216--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270199_co>:&nbsp;</b></span>One moment while I check</div><!--end:1715270199216--><><!--begin:1715270286610--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270286_co>:&nbsp;</b></span>7/22/2024 looks to be the next scheduled DOT in the MIN area</div><!--end:1715270286610--><><!--begin:1715270354992--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270355_cv>:&nbsp;</b></span>Okay, awesome, good to know. Is there a way I can get the details of that class emailed to me? And when would registration be open for it?</div><!--end:1715270354992--><><!--begin:1715270375897--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270375_co>:&nbsp;</b></span>We also have virtual instructor led courses available as well</div><!--end:1715270375897--><><!--begin:1715270401093--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270400_co>:&nbsp;</b></span>We are in the process of getting those dates uploaded on the website so hopefully soon</div><!--end:1715270401093--><><!--begin:1715270419068--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270420_cv>:&nbsp;</b></span>My manager always wants us to take the instructor led, in person classes, so we wouldn&#39;t want to take the online one</div><!--end:1715270419068--><><!--begin:1715270433419--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270433_cv>:&nbsp;</b></span>okay, so I&#39;d just have to check back periodically</div><!--end:1715270433419--><><!--begin:1715270439882--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270439_co>:&nbsp;</b></span>It is scheduled to be held at Country Inn & Suites by Radisson<br>155 Coon Rapids Blvd., NW<br>Coon Rapids MN 55433</div><!--end:1715270439882--><><!--begin:1715270510461--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715270510_co>:&nbsp;</b></span>Is there any other information I can provide at this time?</div><!--end:1715270510461--><><!--begin:1715270510076--><div class=\'cv\'><span class=\'notranslate\'><b>Ila Nelson<timestamp_1715270512_cv>:&nbsp;</b></span>Okay sounds good. Thank you!</div><!--end:1715270510076--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m looking into the possibility of sending one of our employees to get hazmat trained in the DOT Hazmat Transportation course. I noticed that it only has class dates for May. Do you know when this class led by an instructor will next be held in Minneapolis?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ila Nelson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIla Nelson: Good. You?\r\nTiffany: I am good thank you!\r\nTiffany: One moment while I check\r\nTiffany: 7/22/2024 looks to be the next scheduled DOT in the MIN area\r\nIla Nelson: Okay, awesome, good to know. Is there a way I can get the details of that class emailed to me? And when would registration be open for it?\r\nTiffany: We also have virtual instructor led courses available as well\r\nTiffany: We are in the process of getting those dates uploaded on the website so hopefully soon\r\nIla Nelson: My manager always wants us to take the instructor led, in person classes, so we wouldn&#39;t want to take the online one\r\nIla Nelson: okay, so I&#39;d just have to check back periodically\r\nTiffany: It is scheduled to be held at Country Inn & Suites by Radisson155 Coon Rapids Blvd., NWCoon Rapids MN 55433\r\nTiffany: Is there any other information I can provide at this time?\r\nIla Nelson: Okay sounds good. Thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339909767BG', 1715271258, 1715271729, 2, 23, 26, 5, 0, 0, 5, 0, 3101, 0, 0, 0, 0, 'Frank', 'frank.brodrick@rogersgroupinc.com', '192.241.47.7', 'd23457db54090a0b10b839294980fccd', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-Rogers Group Inc.-cus-', 'DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?', '<div class=\'ca\'><div class=\'info_box\'><i>DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715271261274--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271261_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Frank</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715271261274--><><!--begin:1715271275102--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271274_cv>:&nbsp;</b></span>doing well</div><!--end:1715271275102--><><!--begin:1715271309965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271309_co>:&nbsp;</b></span>One moment while I look up the dates for DOT in KNO</div><!--end:1715271309965--><><!--begin:1715271362244--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271362_co>:&nbsp;</b></span>Yes there is a DOT class scheduled for 06/17/2024</div><!--end:1715271362244--><><!--begin:1715271370452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271370_co>:&nbsp;</b></span>in Knoxville, TN</div><!--end:1715271370452--><><!--begin:1715271396887--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271396_cv>:&nbsp;</b></span>Is it a one day class?</div><!--end:1715271396887--><><!--begin:1715271433221--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271433_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1715271433221--><><!--begin:1715271546686--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271546_cv>:&nbsp;</b></span>Where would I find link. Did not see as an option on site if I were interested</div><!--end:1715271546686--><><!--begin:1715271597494--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271597_co>:&nbsp;</b></span>We are in the process of adding future DOT classes to the website so hopefully they will be available soon at <a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1715271597494--><><!--begin:1715271677111--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271676_cv>:&nbsp;</b></span>OK, just saw the three current options. Will continue to monitor. </div><!--end:1715271677111--><><!--begin:1715271706338--><div class=\'cv\'><span class=\'notranslate\'><b>Frank<timestamp_1715271705_cv>:&nbsp;</b></span>Thank you</div><!--end:1715271706338--><><!--begin:1715271716612--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271716_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715271716612--><><!--begin:1715271729437--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715271729_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715271729437--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'DOT HAZMAT seminars starting June 17th. What are the dates for the Knoxville, TN seminar?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Frank!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nFrank: doing well\r\nTiffany: One moment while I look up the dates for DOT in KNO\r\nTiffany: Yes there is a DOT class scheduled for 06/17/2024\r\nTiffany: in Knoxville, TN\r\nFrank: Is it a one day class?\r\nTiffany: Yes that is correct\r\nFrank: Where would I find link. Did not see as an option on site if I were interested\r\nTiffany: We are in the process of adding future DOT classes to the website so hopefully they will be available soon at https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nFrank: OK, just saw the three current options. Will continue to monitor. \r\nFrank: Thank you\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339911887Z9', 1715273375, 1715274293, 2, 23, 23, 5, 0, 0, 0, 0, 2083, 0, 0, 0, 0, 'Andy', 'andy.shepard@aecom.com', '73.151.44.187', '229759fb58609d0acda12ddb5828f096', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-AECOM-cus-', 'Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.', '<div class=\'ca\'><div class=\'info_box\'><i>Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715273377820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273377_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andy</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715273377820--><><!--begin:1715273456199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273456_co>:&nbsp;</b></span>Please use <a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1715273456199--><><!--begin:1715273470741--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273470_co>:&nbsp;</b></span>as a reference to the scheduled hands-on dress-out classes</div><!--end:1715273470741--><><!--begin:1715273482861--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273482_co>:&nbsp;</b></span>You would select the Seminar CAL-OSHA option to view CA dates</div><!--end:1715273482861--><><!--begin:1715273663958--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715273663_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715273663958--><><!--begin:1715273864378--><div class=\'cv\'><span class=\'notranslate\'><b>Andy<timestamp_1715273864_cv>:&nbsp;</b></span>Thank you</div><!--end:1715273864378--><><!--begin:1715274287426--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715274287_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715274287426--><><!--begin:1715274291537--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715274291_co>:&nbsp;</b></span>Have a great day!</div><!--end:1715274291537--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Interested in the schedule for Northern California 8-hr classroom training as part of the Standard 40hr Hawoper class.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Andy!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Please use https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nTiffany: as a reference to the scheduled hands-on dress-out classes\r\nTiffany: You would select the Seminar CAL-OSHA option to view CA dates\r\nTiffany: Is there anything else I can assist you with today?\r\nAndy: Thank you\r\nTiffany: You are welcome!\r\nTiffany: Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339920983X8', 1715282461, 1715283429, 2, 19, 12, 9, 0, 0, 5, 0, 3146, 0, 0, 0, 0, 'George Wheeler', 'buddy.wheeler@aclaritywater.com', '73.31.143.78', 'fde9bc7b6c8ff16824dc5148092ec4f9', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-aclarity water-cus-', 'How do I get copies of my certifications?', '<div class=\'ca\'><div class=\'info_box\'><i>How do I get copies of my certifications?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715282582085--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282666_co>:&nbsp;</b></span>You can request replacement copies through our website</div><!--end:1715282582085--><><!--begin:1715282788142--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715282787_cv>:&nbsp;</b></span>How do I do that? Also, My purchase history says &quot;pending fulfillment&quot; I completed the courses and paid for them. Why does it say pending fulfillment?</div><!--end:1715282788142--><><!--begin:1715282755965--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282840_co>:&nbsp;</b></span>Which course in particular are you referring to?</div><!--end:1715282755965--><><!--begin:1715282928721--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715282927_cv>:&nbsp;</b></span>There are three that I have done. One is Laboratory Safety Online 2600-LABSAF</div><!--end:1715282928721--><><!--begin:1715282884398--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715282968_co>:&nbsp;</b></span>Just a moment while I check this out</div><!--end:1715282884398--><><!--begin:1715283011887--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283096_co>:&nbsp;</b></span>I show that course as completed and paid for so I am not sure what you are seeing.</div><!--end:1715283011887--><><!--begin:1715283056902--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283141_co>:&nbsp;</b></span>I am sending you an email with the directions for ordering the replacement certificates.</div><!--end:1715283056902--><><!--begin:1715283167454--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283166_cv>:&nbsp;</b></span>When I sign into my account and look under purchases, I see Status:Pending Fulfillment. </div><!--end:1715283167454--><><!--begin:1715283165559--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283250_co>:&nbsp;</b></span>That is an internal classification - the course has been paid for.</div><!--end:1715283165559--><><!--begin:1715283291195--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283290_cv>:&nbsp;</b></span>Can you give me a link to request replacement copies?</div><!--end:1715283291195--><><!--begin:1715283280583--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283365_co>:&nbsp;</b></span>I am sending you an email with that information.  You should receive it within the next 5 minutes.</div><!--end:1715283280583--><><!--begin:1715283382611--><div class=\'cv\'><span class=\'notranslate\'><b>George Wheeler<timestamp_1715283381_cv>:&nbsp;</b></span>thank you</div><!--end:1715283382611--><><!--begin:1715283330599--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715283415_co>:&nbsp;</b></span>My pleasure have a wonderful day!!</div><!--end:1715283330599--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'How do I get copies of my certifications?\r\nTracy has joined the chat.\r\nTracy: You can request replacement copies through our website\r\nGeorge Wheeler: How do I do that? Also, My purchase history says &quot;pending fulfillment&quot; I completed the courses and paid for them. Why does it say pending fulfillment?\r\nTracy: Which course in particular are you referring to?\r\nGeorge Wheeler: There are three that I have done. One is Laboratory Safety Online 2600-LABSAF\r\nTracy: Just a moment while I check this out\r\nTracy: I show that course as completed and paid for so I am not sure what you are seeing.\r\nTracy: I am sending you an email with the directions for ordering the replacement certificates.\r\nGeorge Wheeler: When I sign into my account and look under purchases, I see Status:Pending Fulfillment. \r\nTracy: That is an internal classification - the course has been paid for.\r\nGeorge Wheeler: Can you give me a link to request replacement copies?\r\nTracy: I am sending you an email with that information.  You should receive it within the next 5 minutes.\r\nGeorge Wheeler: thank you\r\nTracy: My pleasure have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339922226YB', 1715283697, 1715283809, 2, 23, 6, 3, 0, 0, 5, 0, 1397, 0, 0, 0, 0, 'Garrett', 'garrett.goad@jameshardie.com', '147.185.149.241', 'c9d87068f7a412858a3833d359a0a604', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-James Hardie Building Products-cus-', 'If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?', '<div class=\'ca\'><div class=\'info_box\'><i>If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715283701571--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283701_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715283701571--><><!--begin:1715283709205--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715283709_cv>:&nbsp;</b></span>i am good</div><!--end:1715283709205--><><!--begin:1715283739025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283738_co>:&nbsp;</b></span>Those are two separate courses. If you need both certification you would need to take them separately </div><!--end:1715283739025--><><!--begin:1715283753184--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715283753_cv>:&nbsp;</b></span>ok.  thank you.  i appreciate it</div><!--end:1715283753184--><><!--begin:1715283766452--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715283766_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715283766452--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'If i take the 40 hr hazwoper, does it cover me for DOT hazmat, or is that an additional course i would need?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: i am good\r\nTiffany: Those are two separate courses. If you need both certification you would need to take them separately \r\nGarrett: ok.  thank you.  i appreciate it\r\nTiffany: You are most welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('339924747WA', 1715286237, 1715286583, 2, 23, 25, 4, 0, 0, 5, 1, 2359, 0, 0, 0, 0, 'Garrett', 'garrett.goad@jameshardie.com', '147.185.149.241', 'c9d87068f7a412858a3833d359a0a604', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-james hardie building products-cus-', 'Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715286240573--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286240_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Garrett</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715286240573--><><!--begin:1715286255201--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286255_cv>:&nbsp;</b></span>hi again tiffany. i am good. i hope you are</div><!--end:1715286255201--><><!--begin:1715286279057--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286278_co>:&nbsp;</b></span>Yes thank you the location we are scheduled to lease is: Comfort Suites<br>7315 Smith Corners Blvd<br>Charlotte NC 28269</div><!--end:1715286279057--><><!--begin:1715286287042--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286287_cv>:&nbsp;</b></span>excellent. thank you</div><!--end:1715286287042--><><!--begin:1715286303665--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286303_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with today?</div><!--end:1715286303665--><><!--begin:1715286333931--><div class=\'cv\'><span class=\'notranslate\'><b>Garrett<timestamp_1715286333_cv>:&nbsp;</b></span>i dont think so. i am all signed up</div><!--end:1715286333931--><><!--begin:1715286447864--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286447_co>:&nbsp;</b></span>Great!</div><!--end:1715286447864--><><!--begin:1715286469472--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715286469_co>:&nbsp;</b></span>If you think of anything else or have any questions, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715286469472--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you know the location of the june 4th training in charlotte. so i can book my hotel nearby.\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Garrett!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nGarrett: hi again tiffany. i am good. i hope you are\r\nTiffany: Yes thank you the location we are scheduled to lease is: Comfort Suites7315 Smith Corners BlvdCharlotte NC 28269\r\nGarrett: excellent. thank you\r\nTiffany: You are welcome! Is there anything else I can assist you with today?\r\nGarrett: i dont think so. i am all signed up\r\nTiffany: Great!\r\nTiffany: If you think of anything else or have any questions, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339926609AM', 1715288085, 1715288430, 1, 23, 12, 7, 0, 0, 5, 0, 5951, 0, 0, 0, 0, 'Evan Stockley', 'evan.stockley@wsp.com', '100.11.54.214', '971310a8206556991726ccca042ce9c7', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-WSP-cus-Online Course-_-HAZWOPER 40hr-cus-', 'Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715288088956--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288088_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Evan Stockley</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715288088956--><><!--begin:1715288123257--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288123_cv>:&nbsp;</b></span>Hi, I&#39;m well<br>As stated in the issue submission I&#39;m having some issues with the course</div><!--end:1715288123257--><><!--begin:1715288138744--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288138_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715288138744--><><!--begin:1715288148473--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288148_cv>:&nbsp;</b></span>no problem</div><!--end:1715288148473--><><!--begin:1715288184049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288183_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715288184049--><><!--begin:1715288227518--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288227_cv>:&nbsp;</b></span>My issue is not related to any of those</div><!--end:1715288227518--><><!--begin:1715288259670--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288259_cv>:&nbsp;</b></span>My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior</div><!--end:1715288259670--><><!--begin:1715288299569--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288299_co>:&nbsp;</b></span>I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur</div><!--end:1715288299569--><><!--begin:1715288342260--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288342_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715288342260--><><!--begin:1715288356553--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288356_cv>:&nbsp;</b></span>Nope, I understand</div><!--end:1715288356553--><><!--begin:1715288363290--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288363_cv>:&nbsp;</b></span>Will be more careful about terminating sessions</div><!--end:1715288363290--><><!--begin:1715288369556--><div class=\'cv\'><span class=\'notranslate\'><b>Evan Stockley<timestamp_1715288369_cv>:&nbsp;</b></span>Many thanks</div><!--end:1715288369556--><><!--begin:1715288383009--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288382_co>:&nbsp;</b></span>Hopefully that resolves all problems</div><!--end:1715288383009--><><!--begin:1715288386065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288385_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715288386065--><><!--begin:1715288408352--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715288408_co>:&nbsp;</b></span>If you think of anything else,my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715288408352--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello, sometimes when I leave the session and come back later, it resets the entire module and I cannot skip back to where I left off and receive a dialog box that states \"you may only view slides you have already viewed.\"  Please offer a fix or advise how to avoid this.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Evan Stockley!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nEvan Stockley: Hi, I&#39;m wellAs stated in the issue submission I&#39;m having some issues with the course\r\nTiffany: One moment while I look you up please\r\nEvan Stockley: no problem\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nEvan Stockley: My issue is not related to any of those\r\nEvan Stockley: My progress is not saved if I exit the session or get timed out, forcing me to click and wait through every single slide up to where I was prior\r\nTiffany: I show your account has timed out several times between 05/06 and today as well as has a couple terminated by log in errors listed which means you are closing the browser without logging out.  These things can cause weird various issues to occur\r\nTiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nEvan Stockley: Nope, I understand\r\nEvan Stockley: Will be more careful about terminating sessions\r\nEvan Stockley: Many thanks\r\nTiffany: Hopefully that resolves all problems\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else,my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('339992122KK', 1715353611, 1715354035, 2, 23, 24, 4, 0, 0, 5, 0, 2789, 0, 0, 0, 0, 'John', 'j.richardson@iwscorp.com', '69.11.192.124', 'e58055a43e28cb09ff415cf09fff4472', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'The site is telling me an error occurred during registration', '<div class=\'ca\'><div class=\'info_box\'><i>The site is telling me an error occurred during registration</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715353614531--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353614_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>John</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715353614531--><><!--begin:1715353631657--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353631_cv>:&nbsp;</b></span>I am good. </div><!--end:1715353631657--><><!--begin:1715353640675--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353640_cv>:&nbsp;</b></span>How are you Tiffany?</div><!--end:1715353640675--><><!--begin:1715353655806--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353655_co>:&nbsp;</b></span>I am good thank</div><!--end:1715353655806--><><!--begin:1715353660027--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353659_co>:&nbsp;</b></span>One moment please</div><!--end:1715353660027--><><!--begin:1715353761114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353760_co>:&nbsp;</b></span>Okay try it now</div><!--end:1715353761114--><><!--begin:1715353816414--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353816_cv>:&nbsp;</b></span>It worked.  Thank you Tiffany</div><!--end:1715353816414--><><!--begin:1715353827979--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353827_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715353827979--><><!--begin:1715353835330--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353835_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715353835330--><><!--begin:1715353861366--><div class=\'cv\'><span class=\'notranslate\'><b>John<timestamp_1715353861_cv>:&nbsp;</b></span>I think I&#39;m good<span class=\'emoji_chat\'>&#128077;</span></div><!--end:1715353861366--><><!--begin:1715353894132--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353893_co>:&nbsp;</b></span>Great!</div><!--end:1715353894132--><><!--begin:1715353912715--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715353912_co>:&nbsp;</b></span>If you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715353912715--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'The site is telling me an error occurred during registration\r\nTiffany has joined the chat.\r\nTiffany: Hi, John!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJohn: I am good. \r\nJohn: How are you Tiffany?\r\nTiffany: I am good thank\r\nTiffany: One moment please\r\nTiffany: Okay try it now\r\nJohn: It worked.  Thank you Tiffany\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nJohn: I think I&#39;m good&#128077;\r\nTiffany: Great!\r\nTiffany: If you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('34032873935', 1715690212, 1715691080, 2, 23, 8, 5, 0, 0, 0, 0, 2675, 0, 0, 0, 0, 'Andrew Lorenz', 'andrew.lorenz@arcadis.com', '73.161.168.110', '4a406674332dbe1c0abe0e5a6e4c384f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Arcadis-cus-', 'I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. ', '<div class=\'ca\'><div class=\'info_box\'><i>I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715690215360--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690215_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Andrew Lorenz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715690215360--><><!--begin:1715690258259--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Lorenz<timestamp_1715690258_cv>:&nbsp;</b></span>ok, need to register my employee for a course, please help</div><!--end:1715690258259--><><!--begin:1715690310409--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690310_co>:&nbsp;</b></span>You would want to create an account for yourself as the purchaser.  Are you trying to register her for an online course or seminar course?</div><!--end:1715690310409--><><!--begin:1715690338001--><div class=\'cv\'><span class=\'notranslate\'><b>Andrew Lorenz<timestamp_1715690338_cv>:&nbsp;</b></span>She needs to take the online course. </div><!--end:1715690338001--><><!--begin:1715690428631--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690428_co>:&nbsp;</b></span>Arcadis has an online portal account in place please reach out to Heidi Danise Gapasin with Arcadis and she should be able to direct to to the right person within Arcadis to get her registered for the course.<br></div><!--end:1715690428631--><><!--begin:1715690680143--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690679_co>:&nbsp;</b></span>You can also reach out to Kristine Laranang I believe she is the training administrator within Arcadis </div><!--end:1715690680143--><><!--begin:1715690689082--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715690688_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715690689082--><><!--begin:1715691078994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715691078_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715691078994--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I need to register my employee, Kaitlyn Allen, for the 40-hour hybrid OSHA 40-hour. I\'m unable to create an account for her. Please advise. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Andrew Lorenz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAndrew Lorenz: ok, need to register my employee for a course, please help\r\nTiffany: You would want to create an account for yourself as the purchaser.  Are you trying to register her for an online course or seminar course?\r\nAndrew Lorenz: She needs to take the online course. \r\nTiffany: Arcadis has an online portal account in place please reach out to Heidi Danise Gapasin with Arcadis and she should be able to direct to to the right person within Arcadis to get her registered for the course.\r\nTiffany: You can also reach out to Kristine Laranang I believe she is the training administrator within Arcadis \r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340337524E3', 1715699005, 1715699496, 2, 19, 17, 13, 0, 0, 5, 0, 2027, 640, 0, 0, 0, 'Ty', 'TWagner@mattdist.org', '131.239.62.133', 'c0114a7bd857f3da2b77807836fadbe1', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Mattabassett-cus-', 'I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.', '<div class=\'ca\'><div class=\'info_box\'><i>I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1715698976040--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699063_co>:&nbsp;</b></span>Ty let me look this up for you.</div><!--end:1715698976040--><><!--begin:1715699074226--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699074_cv>:&nbsp;</b></span>Hello, thank you!</div><!--end:1715699074226--><><!--begin:1715699219547--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699307_co>:&nbsp;</b></span>The date that is listed is the day the class begins.  The 24 hour HAZWOPER class is 2 and a half days long. For example if the date listed is 5/21/24 then the 24 hour class will run on 5/21, 5/22 and half of 5/23/</div><!--end:1715699219547--><><!--begin:1715699276310--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1715699363_co>:&nbsp;</b></span>Does that make sense? If not, I can call you and explain it over the phone.</div><!--end:1715699276310--><><!--begin:1715699398660--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699398_cv>:&nbsp;</b></span>Okay that makes sense. I believe in the past it was listed on the website for the 2.5 days. But that makes sense now what you are saying.</div><!--end:1715699398660--><><!--begin:1715699422856--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699422_cv>:&nbsp;</b></span>I appreciate your time looking that up for me. Thank you!</div><!--end:1715699422856--><><!--begin:1715699471294--><div class=\'cv\'><span class=\'notranslate\'><b>Ty<timestamp_1715699471_cv>:&nbsp;</b></span>Thanks, have a great day</div><!--end:1715699471294--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'d like to register some employees for the instructor led 24-hour HAZWOPER. I see the cities and there is one day listed. Would the additional 16 hours be online? I\'m confused as there is only one day listed for the 24-hour.\r\nTracy has joined the chat.\r\nTracy: Ty let me look this up for you.\r\nTy: Hello, thank you!\r\nTracy: The date that is listed is the day the class begins.  The 24 hour HAZWOPER class is 2 and a half days long. For example if the date listed is 5/21/24 then the 24 hour class will run on 5/21, 5/22 and half of 5/23/\r\nTracy: Does that make sense? If not, I can call you and explain it over the phone.\r\nTy: Okay that makes sense. I believe in the past it was listed on the website for the 2.5 days. But that makes sense now what you are saying.\r\nTy: I appreciate your time looking that up for me. Thank you!\r\nTy: Thanks, have a great day\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340347219V5', 1715708692, 1715709193, 2, 23, 7, 3, 0, 0, 0, 0, 3497, 0, 0, 0, 0, 'Kandice', 'kandice.cotten@va.gov', '152.131.10.79', '1ebb468d33b24e478bd99561d5ec682e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-VA-cus-', 'Cannot sign in', '<div class=\'ca\'><div class=\'info_box\'><i>Cannot sign in</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715708697083--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708696_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kandice</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715708697083--><><!--begin:1715708717993--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708718_cv>:&nbsp;</b></span>I just registered 15 min ago</div><!--end:1715708717993--><><!--begin:1715708748399--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708748_cv>:&nbsp;</b></span>Saying my email and password not correct</div><!--end:1715708748399--><><!--begin:1715708777116--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708776_co>:&nbsp;</b></span>You have set up your purchasing account but still need to set up your online training account as they are different systems</div><!--end:1715708777116--><><!--begin:1715708787159--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708787_co>:&nbsp;</b></span>You can use the same information for both sites if you want</div><!--end:1715708787159--><><!--begin:1715708843088--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708843_cv>:&nbsp;</b></span>what is the other site?</div><!--end:1715708843088--><><!--begin:1715708864443--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708864_co>:&nbsp;</b></span>The main site yu purchase trainin g on is <a href=\'http://www.csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csregs.com</a></div><!--end:1715708864443--><><!--begin:1715708883462--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708883_cv>:&nbsp;</b></span>it is asking for me to pay again</div><!--end:1715708883462--><><!--begin:1715708885720--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708885_co>:&nbsp;</b></span>You should have got an email with a link to the training site to create your acocunt</div><!--end:1715708885720--><><!--begin:1715708935402--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715708935_co>:&nbsp;</b></span>THe training site is <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a> but you need to click the link in the email you received to set up your account</div><!--end:1715708935402--><><!--begin:1715708949642--><div class=\'cv\'><span class=\'notranslate\'><b>Kandice<timestamp_1715708949_cv>:&nbsp;</b></span>ok just received it</div><!--end:1715708949642--><><!--begin:1715709047062--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715709046_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715709047062--><><!--begin:1715709182948--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715709182_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715709182948--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Cannot sign in\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kandice!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKandice: I just registered 15 min ago\r\nKandice: Saying my email and password not correct\r\nTiffany: You have set up your purchasing account but still need to set up your online training account as they are different systems\r\nTiffany: You can use the same information for both sites if you want\r\nKandice: what is the other site?\r\nTiffany: The main site yu purchase trainin g on is http://www.csregs.com\r\nKandice: it is asking for me to pay again\r\nTiffany: You should have got an email with a link to the training site to create your acocunt\r\nTiffany: THe training site is https://csregsonline.com/ but you need to click the link in the email you received to set up your account\r\nKandice: ok just received it\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3403530487M', 1715714532, 1715714891, 2, 23, 20, 2, 0, 0, 0, 0, 2899, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', '2f3e600482ef8916705e8690efd5e3f3', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715714534812--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714534_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715714534812--><><!--begin:1715714543629--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714543_cv>:&nbsp;</b></span>Great, thanks!</div><!--end:1715714543629--><><!--begin:1715714595962--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714595_co>:&nbsp;</b></span>What is the students email address and I will send her a course invite?</div><!--end:1715714595962--><><!--begin:1715714609301--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714608_cv>:&nbsp;</b></span><a href=\'mailto:d.peralez@iwscorp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>d.peralez@iwscorp.com</a></div><!--end:1715714609301--><><!--begin:1715714682226--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714682_co>:&nbsp;</b></span>I sent the course invite out.  </div><!--end:1715714682226--><><!--begin:1715714694957--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714694_co>:&nbsp;</b></span>You placed the order correctly since you are the purchaser</div><!--end:1715714694957--><><!--begin:1715714703452--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714702_cv>:&nbsp;</b></span>Thank you for your assistance! </div><!--end:1715714703452--><><!--begin:1715714705905--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1715714705_cv>:&nbsp;</b></span>Yes I did </div><!--end:1715714705905--><><!--begin:1715714731401--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714731_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715714731401--><><!--begin:1715714739258--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714739_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715714739258--><><!--begin:1715714887291--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715714887_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715714887291--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I purchased a course for another employee, and it need changed into her name/email address. Order # SO13792\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Munday: Great, thanks!\r\nTiffany: What is the students email address and I will send her a course invite?\r\nSarah Munday: mailto:d.peralez@iwscorp.com\r\nTiffany: I sent the course invite out.  \r\nTiffany: You placed the order correctly since you are the purchaser\r\nSarah Munday: Thank you for your assistance! \r\nSarah Munday: Yes I did \r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3404296334B', 1715791112, 1715791409, 2, 23, 14, 9, 0, 0, 5, 0, 2842, 0, 0, 0, 0, 'Mike', 'mgreenheck@belllabs.com', '184.60.88.98', '206f6808d3586ce435fb078ba470747b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Bell Laboratories-cus-', 'I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715791116879--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791116_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715791116879--><><!--begin:1715791157085--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791143_cv>:&nbsp;</b></span>I&#39;m well</div><!--end:1715791157085--><><!--begin:1715791197889--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791197_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715791197889--><><!--begin:1715791239091--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791238_co>:&nbsp;</b></span>I sent yuo a password set link email from our NetSuite system</div><!--end:1715791239091--><><!--begin:1715791279384--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791279_co>:&nbsp;</b></span>Did you receive it?</div><!--end:1715791279384--><><!--begin:1715791301850--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791288_cv>:&nbsp;</b></span>Yes</div><!--end:1715791301850--><><!--begin:1715791307847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791307_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715791307847--><><!--begin:1715791350115--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791336_cv>:&nbsp;</b></span>Is NetSuite a new site that I should log in to from now on?</div><!--end:1715791350115--><><!--begin:1715791361464--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791361_co>:&nbsp;</b></span>That is just the background database we use</div><!--end:1715791361464--><><!--begin:1715791378391--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791378_co>:&nbsp;</b></span>Once your password is set you can log i at <a href=\'http://www.csreg.com\' target=\'_blank\' rel=\'noopener noreferrer\'>www.csreg.com</a> to purchase training</div><!--end:1715791378391--><><!--begin:1715791408699--><div class=\'cv\'><span class=\'notranslate\'><b>Mike<timestamp_1715791395_cv>:&nbsp;</b></span>Thank ou</div><!--end:1715791408699--><><!--begin:1715791407455--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715791407_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715791407455--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m not able to log in to place an order.  It says my password is wrong so I clicked \"forgot password\" and entered my email but I have not received a reset email, even checked in junk/spam mailboxes\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike: I&#39;m well\r\nTiffany: One moment while I look you up please\r\nTiffany: I sent yuo a password set link email from our NetSuite system\r\nTiffany: Did you receive it?\r\nMike: Yes\r\nTiffany: Is there anything else I can assist you with today?\r\nMike: Is NetSuite a new site that I should log in to from now on?\r\nTiffany: That is just the background database we use\r\nTiffany: Once your password is set you can log i at http://www.csreg.com to purchase training\r\nMike: Thank ou\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340431255GQ', 1715792729, 1715793191, 2, 23, 10, 7, 0, 0, 0, 0, 3494, 0, 0, 0, 0, 'Kiran Batchu', 'kbatchu@petroncorp.con', '65.30.115.154', '049a9e320f3a307293b5ef2a32df152b', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Petron Corp.-cus-', 'What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715792732473--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792732_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kiran Batchu</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715792732473--><><!--begin:1715792740162--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792740_cv>:&nbsp;</b></span>Doing well.</div><!--end:1715792740162--><><!--begin:1715792761758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792761_co>:&nbsp;</b></span>Those are the same just different titles</div><!--end:1715792761758--><><!--begin:1715792771701--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792771_co>:&nbsp;</b></span>Does our website show both names?</div><!--end:1715792771701--><><!--begin:1715792782983--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792782_cv>:&nbsp;</b></span>Yes.</div><!--end:1715792782983--><><!--begin:1715792794193--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792794_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=AvEj26JN78VZ.png\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/AvEj26JN78VZ.png\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>AvEj26JN78VZ.png</a></div> </div><!--end:1715792794193--><><!--begin:1715792856901--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792856_co>:&nbsp;</b></span>The refresher is for students who have already taken the course before</div><!--end:1715792856901--><><!--begin:1715792939371--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792939_cv>:&nbsp;</b></span>How long is the refresher course?</div><!--end:1715792939371--><><!--begin:1715792978539--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715792978_co>:&nbsp;</b></span>They are the same price and same length which is a minimum of 6 hours in the online courses</div><!--end:1715792978539--><><!--begin:1715792988672--><div class=\'cv\'><span class=\'notranslate\'><b>Kiran Batchu<timestamp_1715792988_cv>:&nbsp;</b></span>Thank you.</div><!--end:1715792988672--><><!--begin:1715793012823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793012_co>:&nbsp;</b></span>You are welcome</div><!--end:1715793012823--><><!--begin:1715793021088--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793020_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715793021088--><><!--begin:1715793191753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793191_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715793191753--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'What is the difference between the DOT HAZMAT Transportation course and the DOT HAZMAT course?\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kiran Batchu!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKiran Batchu: Doing well.\r\nTiffany: Those are the same just different titles\r\nTiffany: Does our website show both names?\r\nKiran Batchu: Yes.\r\nKiran Batchu: AvEj26JN78VZ.png \r\nTiffany: The refresher is for students who have already taken the course before\r\nKiran Batchu: How long is the refresher course?\r\nTiffany: They are the same price and same length which is a minimum of 6 hours in the online courses\r\nKiran Batchu: Thank you.\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('340431663QH', 1715793139, 1715793405, 1, 23, 12, 8, 0, 0, 0, 0, 4823, 0, 0, 0, 0, 'Victoria Prest', 'Victoria.Prest@aptim.com', '68.0.249.155', '94fe80226170b35d9e9de54779aa3399', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-HAZWOPER 40-Hr-cus-', 'I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. ', '<div class=\'ca\'><div class=\'info_box\'><i>I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715793141515--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793141_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria Prest</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715793141515--><><!--begin:1715793150806--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793150_cv>:&nbsp;</b></span>Great how are you </div><!--end:1715793150806--><><!--begin:1715793162368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793162_co>:&nbsp;</b></span>Good thanks</div><!--end:1715793162368--><><!--begin:1715793169777--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793169_co>:&nbsp;</b></span>One moment while I look you up please</div><!--end:1715793169777--><><!--begin:1715793204483--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793204_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1715793204483--><><!--begin:1715793253664--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793253_cv>:&nbsp;</b></span>I dont have any questions about the above. </div><!--end:1715793253664--><><!--begin:1715793264888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793264_co>:&nbsp;</b></span>Okay, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1715793264888--><><!--begin:1715793314745--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1715793314_cv>:&nbsp;</b></span>That will be all, thank you!</div><!--end:1715793314745--><><!--begin:1715793322723--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793322_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715793322723--><><!--begin:1715793336747--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715793336_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715793336747--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am in the middle of one of the courses and it wont let me continue. I am on one of the Knowledge checks but it is a blank screen and I cannot continue forward. I have closed the program, refreshed the page. Nothing has worked so far. \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria Prest!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria Prest: Great how are you \r\nTiffany: Good thanks\r\nTiffany: One moment while I look you up please\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nVictoria Prest: I dont have any questions about the above. \r\nTiffany: Okay, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nVictoria Prest: That will be all, thank you!\r\nTiffany: You are most welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340436300G7', 1715797771, 1715797919, 2, 23, 4, 3, 0, 0, 0, 0, 1413, 0, 0, 0, 0, 'Zachary Peterson', 'ZACHARY.PETERSON@EM.DOE.GOV', '198.232.211.130', '378c56df5d976ce0078ecd0af4fdfa48', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Department of Energy-cus-', 'When an online course is purchased, how long is the course available to be completed?', '<div class=\'ca\'><div class=\'info_box\'><i>When an online course is purchased, how long is the course available to be completed?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715797773199--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797773_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Zachary Peterson</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715797773199--><><!--begin:1715797796044--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Peterson<timestamp_1715797796_cv>:&nbsp;</b></span>hello. I am just fine.</div><!--end:1715797796044--><><!--begin:1715797840280--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797840_co>:&nbsp;</b></span>Once a user/participant is assigned they have 90 days to complete the training before the course expires</div><!--end:1715797840280--><><!--begin:1715797855388--><div class=\'cv\'><span class=\'notranslate\'><b>Zachary Peterson<timestamp_1715797855_cv>:&nbsp;</b></span>Awesome.  Thank you for your help.</div><!--end:1715797855388--><><!--begin:1715797912833--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715797912_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715797912833--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'When an online course is purchased, how long is the course available to be completed?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Zachary Peterson!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nZachary Peterson: hello. I am just fine.\r\nTiffany: Once a user/participant is assigned they have 90 days to complete the training before the course expires\r\nZachary Peterson: Awesome.  Thank you for your help.\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('34044254982', 1715804019, 1715804652, 2, 23, 5, 3, 0, 0, 0, 0, 3943, 0, 0, 0, 0, 'Kristen', 'kristen@colliergeophysics.com', '96.69.161.221', 'b9c1e43baffca86f9f80800b182a1749', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Collier Geohysics-cus-', 'why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715804023599--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804023_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Kristen</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715804023599--><><!--begin:1715804036439--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804036_cv>:&nbsp;</b></span>Good and you?</div><!--end:1715804036439--><><!--begin:1715804064908--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804064_co>:&nbsp;</b></span>Good thanks</div><!--end:1715804064908--><><!--begin:1715804078179--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804078_co>:&nbsp;</b></span>We send the certificate and wallet card out via US Mail</div><!--end:1715804078179--><><!--begin:1715804124721--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804124_cv>:&nbsp;</b></span>I need one sent faster. There isn&#39;t one offered here that can be emailed?</div><!--end:1715804124721--><><!--begin:1715804202038--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804201_co>:&nbsp;</b></span>If you need to expedite a certificate via email PDF after completing the course to can submit a request here <a href=\'https://www.csregs.com/Replacement-Certificate?whence=\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/Replacement-Certificate?whence=</a></div><!--end:1715804202038--><><!--begin:1715804315834--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804315_cv>:&nbsp;</b></span>No, I&#39;ll find another company if I have to submit a request. I find &quot;requests&quot; don&#39;t get replied to and that could cause a huge international project to come to a hault </div><!--end:1715804315834--><><!--begin:1715804400669--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804400_co>:&nbsp;</b></span>I handle all orders and requests so I can guarantee I will get you a PDF the same day if I get the request Mon-Fri during 8-5 EST</div><!--end:1715804400669--><><!--begin:1715804508111--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804507_cv>:&nbsp;</b></span>ok. I&#39;ll take your word. </div><!--end:1715804508111--><><!--begin:1715804568791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804568_co>:&nbsp;</b></span>You can also reach me by phone directly if needed at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313 or send me an email at <a href=\'mailto:Tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>Tiffany@csregs.com</a></div><!--end:1715804568791--><><!--begin:1715804582196--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804581_cv>:&nbsp;</b></span>Thanks!</div><!--end:1715804582196--><><!--begin:1715804589910--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804589_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715804589910--><><!--begin:1715804599166--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804598_cv>:&nbsp;</b></span>I just placed the order and am going to get started,</div><!--end:1715804599166--><><!--begin:1715804617479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804617_co>:&nbsp;</b></span>Great! Is there anything else I can assist you with today?</div><!--end:1715804617479--><><!--begin:1715804648839--><div class=\'cv\'><span class=\'notranslate\'><b>Kristen<timestamp_1715804648_cv>:&nbsp;</b></span>No, that&#39;s it. Thanks!</div><!--end:1715804648839--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'why do I need to provide a shipping address for an 8 hour HAZWAPOER online refresher\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Kristen!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nKristen: Good and you?\r\nTiffany: Good thanks\r\nTiffany: We send the certificate and wallet card out via US Mail\r\nKristen: I need one sent faster. There isn&#39;t one offered here that can be emailed?\r\nTiffany: If you need to expedite a certificate via email PDF after completing the course to can submit a request here https://www.csregs.com/Replacement-Certificate?whence=\r\nKristen: No, I&#39;ll find another company if I have to submit a request. I find &quot;requests&quot; don&#39;t get replied to and that could cause a huge international project to come to a hault \r\nTiffany: I handle all orders and requests so I can guarantee I will get you a PDF the same day if I get the request Mon-Fri during 8-5 EST\r\nKristen: ok. I&#39;ll take your word. \r\nTiffany: You can also reach me by phone directly if needed at tel:8007112706 ext 313 or send me an email at mailto:Tiffany@csregs.com\r\nKristen: Thanks!\r\nTiffany: You are welcome!\r\nKristen: I just placed the order and am going to get started,\r\nTiffany: Great! Is there anything else I can assist you with today?\r\nKristen: No, that&#39;s it. Thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340442948AX', 1715804422, 1715804815, 2, 23, 8, 6, 0, 0, 5, 0, 2621, 0, 0, 0, 0, 'Phil', 'ptitean@edenhealth.com', '174.239.122.116', '9fbe3f57fbb13ca0559537534889da9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Eden Health-cus-', 'Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!', '<div class=\'ca\'><div class=\'info_box\'><i>Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715804423605--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804423_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Phil</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715804423605--><><!--begin:1715804435213--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804435_cv>:&nbsp;</b></span>I&#39;m good! How are you? </div><!--end:1715804435213--><><!--begin:1715804444725--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804444_co>:&nbsp;</b></span>I am good!</div><!--end:1715804444725--><><!--begin:1715804460598--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804460_co>:&nbsp;</b></span>Since you are a returning customer you can use the following code to get 10% off</div><!--end:1715804460598--><><!--begin:1715804461158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804461_co>:&nbsp;</b></span>24LOYALCS56</div><!--end:1715804461158--><><!--begin:1715804543691--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804543_cv>:&nbsp;</b></span>Oh awesome! Thank you so much!</div><!--end:1715804543691--><><!--begin:1715804575622--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804575_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1715804575622--><><!--begin:1715804582521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804582_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715804582521--><><!--begin:1715804589376--><div class=\'cv\'><span class=\'notranslate\'><b>Phil<timestamp_1715804589_cv>:&nbsp;</b></span>That is all! Thanks!</div><!--end:1715804589376--><><!--begin:1715804606607--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715804606_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1715804606607--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello there! Are there any available discount codes for 1 person taking 1 course? \r\nThank you in advance for your time and help!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Phil!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPhil: I&#39;m good! How are you? \r\nTiffany: I am good!\r\nTiffany: Since you are a returning customer you can use the following code to get 10% off\r\nTiffany: 24LOYALCS56\r\nPhil: Oh awesome! Thank you so much!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nPhil: That is all! Thanks!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('340616601EH', 1715978090, 1715978362, 2, 23, 24, 2, 0, 0, 5, 0, 2450, 0, 0, 0, 0, 'Shawn Rodeck', 'shawn.rodeck@tricoreweb.com', '23.124.238.180', 'ba56d1a906f95d935b742cf4763a9825', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-TriCore Environmental, LLC-cus-', 'I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?', '<div class=\'ca\'><div class=\'info_box\'><i>I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1715978092731--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978092_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Shawn Rodeck</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1715978092731--><><!--begin:1715978113155--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978113_cv>:&nbsp;</b></span>Hi Tiffany, I&#39;m doing well thanks!</div><!--end:1715978113155--><><!--begin:1715978119655--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978119_co>:&nbsp;</b></span>Yes it is 4/10-hours days all in person with the instructor 3</div><!--end:1715978119655--><><!--begin:1715978197658--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978197_cv>:&nbsp;</b></span>OK great. He&#39;s an intern so quite green (Sr. in college  for Env. science) and thought the full instructor would be best</div><!--end:1715978197658--><><!--begin:1715978260249--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978260_co>:&nbsp;</b></span>Yes I understand</div><!--end:1715978260249--><><!--begin:1715978287817--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978288_cv>:&nbsp;</b></span>OK, thank you!</div><!--end:1715978287817--><><!--begin:1715978295479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978295_co>:&nbsp;</b></span>You are welcome!</div><!--end:1715978295479--><><!--begin:1715978302506--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978302_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1715978302506--><><!--begin:1715978316189--><div class=\'cv\'><span class=\'notranslate\'><b>Shawn Rodeck<timestamp_1715978316_cv>:&nbsp;</b></span>No, all good.  Have a nice weekend!</div><!--end:1715978316189--><><!--begin:1715978331389--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1715978331_co>:&nbsp;</b></span>You as well!!</div><!--end:1715978331389--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have a new employee/intern that I plan to have take the Instructor Led 40 Hour Osha class for June 11 in Chicago.  Is this a 4 day class with instructor on all days?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Shawn Rodeck!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nShawn Rodeck: Hi Tiffany, I&#39;m doing well thanks!\r\nTiffany: Yes it is 4/10-hours days all in person with the instructor 3\r\nShawn Rodeck: OK great. He&#39;s an intern so quite green (Sr. in college  for Env. science) and thought the full instructor would be best\r\nTiffany: Yes I understand\r\nShawn Rodeck: OK, thank you!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nShawn Rodeck: No, all good.  Have a nice weekend!\r\nTiffany: You as well!!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3408616703A', 1716223141, 1716223445, 1, 23, 6, 3, 0, 0, 5, 0, 4318, 0, 0, 0, 0, 'Paula', 'paula.camacho@ckssolution.com', '47.146.199.13', '13712165d90546b4366866682fbe4ae1', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-CKS-cus-Online Course-_-DOT Transportation-cus-', 'I am unable to login in ', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to login in </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716223143104--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223142_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Paula</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716223143104--><><!--begin:1716223158155--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223154_cv>:&nbsp;</b></span>Well thank you</div><!--end:1716223158155--><><!--begin:1716223191290--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223191_co>:&nbsp;</b></span>are you trying to log in and purchase training? </div><!--end:1716223191290--><><!--begin:1716223250462--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223246_cv>:&nbsp;</b></span>NO i purchased one this year and trying to login to complete</div><!--end:1716223250462--><><!--begin:1716223266107--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223265_co>:&nbsp;</b></span>I see you did get logged in on the right site <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1716223266107--><><!--begin:1716223283682--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223283_co>:&nbsp;</b></span>Your online course expired on 05/19/2024</div><!--end:1716223283682--><><!--begin:1716223303458--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223299_cv>:&nbsp;</b></span>yesterday?</div><!--end:1716223303458--><><!--begin:1716223312474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223312_co>:&nbsp;</b></span>I can offer a one time 30 day extension from that date which will make your new expiration date 06/19/2024</div><!--end:1716223312474--><><!--begin:1716223316506--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223313_cv>:&nbsp;</b></span>but why do they expire</div><!--end:1716223316506--><><!--begin:1716223358280--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223354_cv>:&nbsp;</b></span>please, that would be great</div><!--end:1716223358280--><><!--begin:1716223356337--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223356_co>:&nbsp;</b></span>With all online courses users have 90 days to complete the training once they are registered</div><!--end:1716223356337--><><!--begin:1716223384055--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223380_cv>:&nbsp;</b></span>I see</div><!--end:1716223384055--><><!--begin:1716223390053--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223386_cv>:&nbsp;</b></span>if you can extend it please</div><!--end:1716223390053--><><!--begin:1716223394025--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223393_co>:&nbsp;</b></span>Your course is now extended.  If you need another extension the course will need to be reactivated at a 25% fee. </div><!--end:1716223394025--><><!--begin:1716223418921--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223415_cv>:&nbsp;</b></span>Thank you, I will keep that in mind.</div><!--end:1716223418921--><><!--begin:1716223421593--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223421_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716223421593--><><!--begin:1716223432255--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223428_cv>:&nbsp;</b></span>I hope to complete this within a few days</div><!--end:1716223432255--><><!--begin:1716223429052--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223428_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716223429052--><><!--begin:1716223436241--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716223436_co>:&nbsp;</b></span>Great!</div><!--end:1716223436241--><><!--begin:1716223445115--><div class=\'cv\'><span class=\'notranslate\'><b>Paula<timestamp_1716223441_cv>:&nbsp;</b></span>Thank you, this has been great</div><!--end:1716223445115--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to login in \r\nTiffany has joined the chat.\r\nTiffany: Hi, Paula!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPaula: Well thank you\r\nTiffany: are you trying to log in and purchase training? \r\nPaula: NO i purchased one this year and trying to login to complete\r\nTiffany: I see you did get logged in on the right site https://csregsonline.com/\r\nTiffany: Your online course expired on 05/19/2024\r\nPaula: yesterday?\r\nTiffany: I can offer a one time 30 day extension from that date which will make your new expiration date 06/19/2024\r\nPaula: but why do they expire\r\nPaula: please, that would be great\r\nTiffany: With all online courses users have 90 days to complete the training once they are registered\r\nPaula: I see\r\nPaula: if you can extend it please\r\nTiffany: Your course is now extended.  If you need another extension the course will need to be reactivated at a 25% fee. \r\nPaula: Thank you, I will keep that in mind.\r\nTiffany: You are welcome!\r\nPaula: I hope to complete this within a few days\r\nTiffany: Is there anything else I can assist you with today?\r\nTiffany: Great!\r\nPaula: Thank you, this has been great\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('340870454YJ', 1716231927, 1716232658, 1, 23, 8, 5, 0, 0, 0, 0, 4726, 0, 0, 0, 0, 'Victoria Prest', 'Victoria.Prest@aptim.com', '68.0.249.155', 'a80dd4a34447a6d4e3203313fe3efcd5', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-APTIM-cus-Online Course-_-HAZWOPER 40 Hr-cus-', 'Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? ', '<div class=\'ca\'><div class=\'info_box\'><i>Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716231930048--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716231929_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Victoria Prest</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716231930048--><><!--begin:1716231939048--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716231939_cv>:&nbsp;</b></span>Great how are you doing</div><!--end:1716231939048--><><!--begin:1716231966261--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716231966_co>:&nbsp;</b></span>Good thanks</div><!--end:1716231966261--><><!--begin:1716232020451--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232020_co>:&nbsp;</b></span>I do not have any way to put you to a particular place inside a module</div><!--end:1716232020451--><><!--begin:1716232098934--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232098_co>:&nbsp;</b></span>I could pass you through the Site Controls Part 2 module completely but that will clear your progress through the module as well</div><!--end:1716232098934--><><!--begin:1716232138448--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232138_cv>:&nbsp;</b></span>Okay, I would be able to take the assessment though?</div><!--end:1716232138448--><><!--begin:1716232155867--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232155_cv>:&nbsp;</b></span>I was very close to done so that would be okay with  me</div><!--end:1716232155867--><><!--begin:1716232191230--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232191_co>:&nbsp;</b></span>Yes the Site Controls assessment will be available to start</div><!--end:1716232191230--><><!--begin:1716232204650--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232204_cv>:&nbsp;</b></span>OKay thank you! </div><!--end:1716232204650--><><!--begin:1716232253510--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232253_co>:&nbsp;</b></span>You can refresh your page and proceed to the Site Controls Assessment now</div><!--end:1716232253510--><><!--begin:1716232281638--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232281_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716232281638--><><!--begin:1716232304371--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232304_cv>:&nbsp;</b></span>The Site controls assessment is not available to me after refreshing</div><!--end:1716232304371--><><!--begin:1716232346382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232346_co>:&nbsp;</b></span>Maybe log out and back in I do see it is available </div><!--end:1716232346382--><><!--begin:1716232372136--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232372_cv>:&nbsp;</b></span>Ill try that now</div><!--end:1716232372136--><><!--begin:1716232384158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232384_co>:&nbsp;</b></span>It is the assessment below the 2 modules</div><!--end:1716232384158--><><!--begin:1716232404216--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232404_cv>:&nbsp;</b></span>its working now, thank you for your help!</div><!--end:1716232404216--><><!--begin:1716232410420--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232410_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716232410420--><><!--begin:1716232416965--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232416_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716232416965--><><!--begin:1716232425296--><div class=\'cv\'><span class=\'notranslate\'><b>Victoria Prest<timestamp_1716232425_cv>:&nbsp;</b></span>that is all thanks! </div><!--end:1716232425296--><><!--begin:1716232437332--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232437_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716232437332--><><!--begin:1716232440180--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232440_co>:&nbsp;</b></span>Have a safe day!</div><!--end:1716232440180--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello! I was on halfway done with the \"emergency Reporting\" lesson on the last module when the program crashed and reset the whole second half of the last module. if there any way I can get back to where i left off? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Victoria Prest!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nVictoria Prest: Great how are you doing\r\nTiffany: Good thanks\r\nTiffany: I do not have any way to put you to a particular place inside a module\r\nTiffany: I could pass you through the Site Controls Part 2 module completely but that will clear your progress through the module as well\r\nVictoria Prest: Okay, I would be able to take the assessment though?\r\nVictoria Prest: I was very close to done so that would be okay with  me\r\nTiffany: Yes the Site Controls assessment will be available to start\r\nVictoria Prest: OKay thank you! \r\nTiffany: You can refresh your page and proceed to the Site Controls Assessment now\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria Prest: The Site controls assessment is not available to me after refreshing\r\nTiffany: Maybe log out and back in I do see it is available \r\nVictoria Prest: Ill try that now\r\nTiffany: It is the assessment below the 2 modules\r\nVictoria Prest: its working now, thank you for your help!\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nVictoria Prest: that is all thanks! \r\nTiffany: You are welcome!\r\nTiffany: Have a safe day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340871112JB', 1716232602, 1716233490, 1, 23, 25, 24, 0, 0, 0, 0, 7128, 0, 0, 0, 0, 'Brittani Elm', 'belm@netechnical.com', '64.90.69.170', 'b6ee4e4f1ea0dc426154aa0768117a76', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Northeast Technical Services-cus-Online Course-_-HAZWOPER 24 hr-cus-', 'Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.', '<div class=\'ca\'><div class=\'info_box\'><i>Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716232604499--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232604_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Brittani Elm</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716232604499--><><!--begin:1716232625132--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232626_cv>:&nbsp;</b></span>I&#39;m getting a little frustrated with this training, to be honest</div><!--end:1716232625132--><><!--begin:1716232704905--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232704_co>:&nbsp;</b></span>I am looking you up now</div><!--end:1716232704905--><><!--begin:1716232834246--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232834_co>:&nbsp;</b></span>Did you just close the window using the x closing the browser page or did you use the exit module link</div><!--end:1716232834246--><><!--begin:1716232859912--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232860_cv>:&nbsp;</b></span>I don&#39;t know</div><!--end:1716232859912--><><!--begin:1716232875153--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232876_cv>:&nbsp;</b></span>site has been having about a 10 second lag time</div><!--end:1716232875153--><><!--begin:1716232882644--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232882_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716232882644--><><!--begin:1716232901062--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232902_cv>:&nbsp;</b></span>No</div><!--end:1716232901062--><><!--begin:1716232935882--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232936_cv>:&nbsp;</b></span>I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button</div><!--end:1716232935882--><><!--begin:1716232951782--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716232951_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. <br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716232951782--><><!--begin:1716232994658--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716232995_cv>:&nbsp;</b></span>I&#39;m taking notes in Microsoft word. Is this not allowed?</div><!--end:1716232994658--><><!--begin:1716233058676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233058_co>:&nbsp;</b></span>Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity</div><!--end:1716233058676--><><!--begin:1716233070930--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233071_cv>:&nbsp;</b></span>It hasn&#39;t been</div><!--end:1716233070930--><><!--begin:1716233080465--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233080_co>:&nbsp;</b></span>You may want to open word offline as well</div><!--end:1716233080465--><><!--begin:1716233094681--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233095_cv>:&nbsp;</b></span>how does the pass work? It looks like I still have to start the Competent person module over again</div><!--end:1716233094681--><><!--begin:1716233122149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233122_co>:&nbsp;</b></span>You may need to log out and back in to see the module marked as passed</div><!--end:1716233122149--><><!--begin:1716233151485--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233152_cv>:&nbsp;</b></span>ok. thank you.</div><!--end:1716233151485--><><!--begin:1716233186308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233186_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716233186308--><><!--begin:1716233194642--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233194_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716233194642--><><!--begin:1716233366139--><div class=\'cv\'><span class=\'notranslate\'><b>Brittani Elm<timestamp_1716233367_cv>:&nbsp;</b></span>no, thank you</div><!--end:1716233366139--><><!--begin:1716233485367--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716233485_co>:&nbsp;</b></span>If you think of anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716233485367--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Training has been very glitchy. Just finished Competent Person section. When site did not respond when I selected \"finish\" at end of module, I closed the window. Returning to this module, it appears that I must start it all over again.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Brittani Elm!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBrittani Elm: I&#39;m getting a little frustrated with this training, to be honest\r\nTiffany: I am looking you up now\r\nTiffany: Did you just close the window using the x closing the browser page or did you use the exit module link\r\nBrittani Elm: I don&#39;t know\r\nBrittani Elm: site has been having about a 10 second lag time\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nBrittani Elm: No\r\nBrittani Elm: I was finished with the module, spent over the half hour required, tried clicking finish, when that didn&#39;t work, I think I clicked on the exit button\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nBrittani Elm: I&#39;m taking notes in Microsoft word. Is this not allowed?\r\nTiffany: Taking notes is allowed but you will want to be sure the training does not time out due to inacitvity\r\nBrittani Elm: It hasn&#39;t been\r\nTiffany: You may want to open word offline as well\r\nBrittani Elm: how does the pass work? It looks like I still have to start the Competent person module over again\r\nTiffany: You may need to log out and back in to see the module marked as passed\r\nBrittani Elm: ok. thank you.\r\nTiffany: You are welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nBrittani Elm: no, thank you\r\nTiffany: If you think of anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340939821VQ', 1716301315, 1716301927, 2, 23, 28, 8, 0, 0, 0, 0, 4531, 0, 0, 0, 0, 'Mike ', 'michaelsmchenry@drs.com', '12.216.216.2', '5f6a4cfe03ab82638272c23d391f506f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-DRS NAVAL POWER SYSTEMS-cus-', 'Do you have a schedule for in person DOT Haz mat traingings\r\n', '<div class=\'ca\'><div class=\'info_box\'><i>Do you have a schedule for in person DOT Haz mat traingings\r\n</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716301318534--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301318_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Mike </span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716301318534--><><!--begin:1716301335076--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301335_cv>:&nbsp;</b></span>Good thanks</div><!--end:1716301335076--><><!--begin:1716301342961--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301342_co>:&nbsp;</b></span>We have in the works to get that uploaded to the website </div><!--end:1716301342961--><><!--begin:1716301354321--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301354_co>:&nbsp;</b></span>Do you have a particular location you are looking for?</div><!--end:1716301354321--><><!--begin:1716301387917--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301388_cv>:&nbsp;</b></span>Milwaukee preferably Chicago could work</div><!--end:1716301387917--><><!--begin:1716301445968--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301445_co>:&nbsp;</b></span>07/22/2024 in CHI</div><!--end:1716301445968--><><!--begin:1716301507489--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301507_co>:&nbsp;</b></span>Then another CHI on 12/02/24</div><!--end:1716301507489--><><!--begin:1716301524235--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301524_co>:&nbsp;</b></span>I do not believe we have a Milwaukee, WI location this year</div><!--end:1716301524235--><><!--begin:1716301544457--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301544_co>:&nbsp;</b></span>We also have the VILT instructor led training available monthly</div><!--end:1716301544457--><><!--begin:1716301562993--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301562_co>:&nbsp;</b></span>Live with an instructor held via a Teams webinar setting</div><!--end:1716301562993--><><!--begin:1716301574327--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301574_cv>:&nbsp;</b></span>Can you email me location details and link to pay</div><!--end:1716301574327--><><!--begin:1716301596844--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301596_cv>:&nbsp;</b></span>For some reason the schedule isnt popping up</div><!--end:1716301596844--><><!--begin:1716301604092--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301604_cv>:&nbsp;</b></span>That July date might work</div><!--end:1716301604092--><><!--begin:1716301675985--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301675_co>:&nbsp;</b></span>The date is not on the website yet as they are in the process of getting it loaded.  I can send you an estimate and payment form and once you are certain you can complete and return the form if the dates are still not available on the website</div><!--end:1716301675985--><><!--begin:1716301704557--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301704_cv>:&nbsp;</b></span>Perfect</div><!--end:1716301704557--><><!--begin:1716301732065--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301731_co>:&nbsp;</b></span>I will get that created and sent soon</div><!--end:1716301732065--><><!--begin:1716301741857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301741_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716301741857--><><!--begin:1716301772845--><div class=\'cv\'><span class=\'notranslate\'><b>Mike <timestamp_1716301772_cv>:&nbsp;</b></span>Nope thats good</div><!--end:1716301772845--><><!--begin:1716301796003--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716301795_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716301796003--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Do you have a schedule for in person DOT Haz mat traingings\r\n\r\nTiffany has joined the chat.\r\nTiffany: Hi, Mike !My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nMike : Good thanks\r\nTiffany: We have in the works to get that uploaded to the website \r\nTiffany: Do you have a particular location you are looking for?\r\nMike : Milwaukee preferably Chicago could work\r\nTiffany: 07/22/2024 in CHI\r\nTiffany: Then another CHI on 12/02/24\r\nTiffany: I do not believe we have a Milwaukee, WI location this year\r\nTiffany: We also have the VILT instructor led training available monthly\r\nTiffany: Live with an instructor held via a Teams webinar setting\r\nMike : Can you email me location details and link to pay\r\nMike : For some reason the schedule isnt popping up\r\nMike : That July date might work\r\nTiffany: The date is not on the website yet as they are in the process of getting it loaded.  I can send you an estimate and payment form and once you are certain you can complete and return the form if the dates are still not available on the website\r\nMike : Perfect\r\nTiffany: I will get that created and sent soon\r\nTiffany: Is there anything else I can assist you with today?\r\nMike : Nope thats good\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340940035WA', 1716301511, 1716302280, 2, 19, 11, 8, 0, 0, 5, 0, 2769, 0, 0, 0, 0, 'Meg Drake', 'meg.drake@wsp.com', '50.237.89.66', 'aec8a3fdf3007b25b55268e514dc315e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-WSP-cus-', 'I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?', '<div class=\'ca\'><div class=\'info_box\'><i>I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1716301563621--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301563_cv>:&nbsp;</b></span>Hello</div><!--end:1716301563621--><><!--begin:1716301534168--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301626_co>:&nbsp;</b></span>Meg there is usually a reschedule/cancellation fee.  I can email that information to you if you would like.</div><!--end:1716301534168--><><!--begin:1716301665275--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301665_cv>:&nbsp;</b></span>Sure just trying to see what the options are - so the class is 4 10 hour days or 5 days?<br>.</div><!--end:1716301665275--><><!--begin:1716301644963--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301736_co>:&nbsp;</b></span>The 40 hour HAZWOPER class is 4 10 hour days.</div><!--end:1716301644963--><><!--begin:1716301862342--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301862_cv>:&nbsp;</b></span>ok great - and how long will it take to get the certificate and the card? </div><!--end:1716301862342--><><!--begin:1716301879982--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301880_cv>:&nbsp;</b></span>It has been awhile since we have sent anyone there and it took a long time to get them.</div><!--end:1716301879982--><><!--begin:1716301860721--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716301952_co>:&nbsp;</b></span>The certificate will be given to the student at the end of the class as long as the class has been paid for already.</div><!--end:1716301860721--><><!--begin:1716301994572--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716301994_cv>:&nbsp;</b></span>Yes we are paying by credit card when we register.  I will let the people know to make sure they get it before they leave.</div><!--end:1716301994572--><><!--begin:1716301940569--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716302032_co>:&nbsp;</b></span>Great!  Can I help you with anything else?</div><!--end:1716301940569--><><!--begin:1716302227609--><div class=\'cv\'><span class=\'notranslate\'><b>Meg Drake<timestamp_1716302227_cv>:&nbsp;</b></span>No that is all</div><!--end:1716302227609--><><!--begin:1716302185417--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716302277_co>:&nbsp;</b></span>Have a wonderful day!!</div><!--end:1716302185417--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I am looking to register a new hire - if i do that today but the time frame does not work - can we reschedule for a different day with no change in cost?\r\nTracy has joined the chat.\r\nMeg Drake: Hello\r\nTracy: Meg there is usually a reschedule/cancellation fee.  I can email that information to you if you would like.\r\nMeg Drake: Sure just trying to see what the options are - so the class is 4 10 hour days or 5 days?.\r\nTracy: The 40 hour HAZWOPER class is 4 10 hour days.\r\nMeg Drake: ok great - and how long will it take to get the certificate and the card? \r\nMeg Drake: It has been awhile since we have sent anyone there and it took a long time to get them.\r\nTracy: The certificate will be given to the student at the end of the class as long as the class has been paid for already.\r\nMeg Drake: Yes we are paying by credit card when we register.  I will let the people know to make sure they get it before they leave.\r\nTracy: Great!  Can I help you with anything else?\r\nMeg Drake: No that is all\r\nTracy: Have a wonderful day!!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('340943762RV', 1716305236, 1716305478, 1, 23, 8, 6, 0, 0, 0, 0, 4066, 0, 0, 0, 0, 'Dillon Campbell', 'dillon.campbell@oneatlas.com', '209.99.49.138', '3889c65638601dea872b8456cad17282', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Atlas-cus-Online Course-_-40 Hour Hazwoper-cus-', 'My course is frozen on a module after a quiz and I need help to refresh it.', '<div class=\'ca\'><div class=\'info_box\'><i>My course is frozen on a module after a quiz and I need help to refresh it.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716305240544--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305240_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Dillon Campbell</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716305240544--><><!--begin:1716305252270--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305252_cv>:&nbsp;</b></span>fine</div><!--end:1716305252270--><><!--begin:1716305259538--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305259_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716305259538--><><!--begin:1716305293660--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305293_cv>:&nbsp;</b></span>no</div><!--end:1716305293660--><><!--begin:1716305301396--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305301_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716305301396--><><!--begin:1716305337799--><div class=\'cv\'><span class=\'notranslate\'><b>Dillon Campbell<timestamp_1716305337_cv>:&nbsp;</b></span>no thats all</div><!--end:1716305337799--><><!--begin:1716305360218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716305360_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716305360218--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'My course is frozen on a module after a quiz and I need help to refresh it.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Dillon Campbell!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nDillon Campbell: fine\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nDillon Campbell: no\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nDillon Campbell: no thats all\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('3409596393H', 1716321110, 1716322298, 1, 23, 6, 4, 0, 0, 5, 0, 5874, 0, 0, 0, 0, 'Isabel Padilla', 'isabel_padilla@theculverstudios.com', '148.59.196.16', '4f355a2ad25d6bd211c2b99b1e54c79f', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Course Not Working as Expected-cus-Company-_-The Culver Studios-cus-Online Course-_-40 Hr HAZWOPER Oneline Standard-cus-', 'Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716321113892--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321113_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabel Padilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716321113892--><><!--begin:1716321123135--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321123_cv>:&nbsp;</b></span>Hi, good and you</div><!--end:1716321123135--><><!--begin:1716321130403--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321130_co>:&nbsp;</b></span>I am good thanks</div><!--end:1716321130403--><><!--begin:1716321136370--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321136_co>:&nbsp;</b></span>Do you have an order number?</div><!--end:1716321136370--><><!--begin:1716321160227--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321160_cv>:&nbsp;</b></span>SO13696</div><!--end:1716321160227--><><!--begin:1716321173171--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321173_co>:&nbsp;</b></span>One moment please</div><!--end:1716321173171--><><!--begin:1716321182834--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321182_cv>:&nbsp;</b></span>Thank you</div><!--end:1716321182834--><><!--begin:1716321343797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321343_co>:&nbsp;</b></span>I just resent the course invite for the 40-HAZ to <a href=\'mailto:jonathan_gomez@theculverstudios.com\' target=\'_blank\' rel=\'noopener noreferrer\'>jonathan_gomez@theculverstudios.com</a>	</div><!--end:1716321343797--><><!--begin:1716321388092--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321388_cv>:&nbsp;</b></span>That is the correct email but, he never got anything in his mailbox</div><!--end:1716321388092--><><!--begin:1716321451654--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321451_co>:&nbsp;</b></span>I just resent it can you have him check his inbox and the junk or spam folder as well</div><!--end:1716321451654--><><!--begin:1716321499621--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321499_cv>:&nbsp;</b></span>Sounds good, waiting for him to receive it.</div><!--end:1716321499621--><><!--begin:1716321528758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321528_co>:&nbsp;</b></span>Great if he doesn&#39;t please let me know</div><!--end:1716321528758--><><!--begin:1716321656085--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321656_cv>:&nbsp;</b></span>still hasn&#39;t received anything yet</div><!--end:1716321656085--><><!--begin:1716321673679--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321673_co>:&nbsp;</b></span>I can download a PDF and send him/you the email invite that way</div><!--end:1716321673679--><><!--begin:1716321732734--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716321732_cv>:&nbsp;</b></span>That works!</div><!--end:1716321732734--><><!--begin:1716321880153--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716321880_co>:&nbsp;</b></span>Just sent the email</div><!--end:1716321880153--><><!--begin:1716322020800--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322020_cv>:&nbsp;</b></span>haven&#39;t gotten anything yet</div><!--end:1716322020800--><><!--begin:1716322097273--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322097_co>:&nbsp;</b></span>Your firewall may be blocking our emails.  If you can add @csregs.com as an approved email you should get everything</div><!--end:1716322097273--><><!--begin:1716322116707--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322116_co>:&nbsp;</b></span>I sent my email to you from my outlook email</div><!--end:1716322116707--><><!--begin:1716322118745--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322118_cv>:&nbsp;</b></span>Just received it!</div><!--end:1716322118745--><><!--begin:1716322121984--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322122_cv>:&nbsp;</b></span>Thank you so much</div><!--end:1716322121984--><><!--begin:1716322126120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322125_co>:&nbsp;</b></span>Okay great!</div><!--end:1716322126120--><><!--begin:1716322129803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322129_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1716322129803--><><!--begin:1716322137952--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322137_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716322137952--><><!--begin:1716322148441--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322148_cv>:&nbsp;</b></span>he just needs to follow the PDF right?</div><!--end:1716322148441--><><!--begin:1716322158218--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322158_co>:&nbsp;</b></span>Yes that is correct!</div><!--end:1716322158218--><><!--begin:1716322173569--><div class=\'cv\'><span class=\'notranslate\'><b>Isabel Padilla<timestamp_1716322173_cv>:&nbsp;</b></span>Perfect, thank you!</div><!--end:1716322173569--><><!--begin:1716322188579--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716322188_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716322188579--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nI was just told that my coworker never received an email for his online training.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabel Padilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIsabel Padilla: Hi, good and you\r\nTiffany: I am good thanks\r\nTiffany: Do you have an order number?\r\nIsabel Padilla: SO13696\r\nTiffany: One moment please\r\nIsabel Padilla: Thank you\r\nTiffany: I just resent the course invite for the 40-HAZ to mailto:jonathan_gomez@theculverstudios.com	\r\nIsabel Padilla: That is the correct email but, he never got anything in his mailbox\r\nTiffany: I just resent it can you have him check his inbox and the junk or spam folder as well\r\nIsabel Padilla: Sounds good, waiting for him to receive it.\r\nTiffany: Great if he doesn&#39;t please let me know\r\nIsabel Padilla: still hasn&#39;t received anything yet\r\nTiffany: I can download a PDF and send him/you the email invite that way\r\nIsabel Padilla: That works!\r\nTiffany: Just sent the email\r\nIsabel Padilla: haven&#39;t gotten anything yet\r\nTiffany: Your firewall may be blocking our emails.  If you can add @csregs.com as an approved email you should get everything\r\nTiffany: I sent my email to you from my outlook email\r\nIsabel Padilla: Just received it!\r\nIsabel Padilla: Thank you so much\r\nTiffany: Okay great!\r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nIsabel Padilla: he just needs to follow the PDF right?\r\nTiffany: Yes that is correct!\r\nIsabel Padilla: Perfect, thank you!\r\nTiffany: You are welcome!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341028146R7', 1716389626, 1716390044, 2, 19, 15, 12, 0, 0, 5, 0, 1864, 0, 0, 0, 0, 'alyssa', 'alyssa@rjrmaintenance.com', '100.12.239.159', 'ccf077233243dd9a51c7a3ebb71589c2', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Central Sterilization Services-cus-', 'Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in ', '<div class=\'ca\'><div class=\'info_box\'><i>Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in </i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1716389688288--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389685_cv>:&nbsp;</b></span>Hello</div><!--end:1716389688288--><><!--begin:1716389633805--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389726_co>:&nbsp;</b></span>Alyssa what class are you trying to register and where in the registration process are you at?</div><!--end:1716389633805--><><!--begin:1716389764577--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389761_cv>:&nbsp;</b></span>I am actually trying to purchase the class</div><!--end:1716389764577--><><!--begin:1716389773437--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389770_cv>:&nbsp;</b></span>it is the DOT Hazmat transportation</div><!--end:1716389773437--><><!--begin:1716389749356--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389841_co>:&nbsp;</b></span>I am going to call you  What is the best number to reach you at?</div><!--end:1716389749356--><><!--begin:1716389868252--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716389865_cv>:&nbsp;</b></span>2124004811 ext 15</div><!--end:1716389868252--><><!--begin:1716389810816--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1716389903_co>:&nbsp;</b></span>I will call you in a few minutes</div><!--end:1716389810816--><><!--begin:1716390017623--><div class=\'cv\'><span class=\'notranslate\'><b>alyssa<timestamp_1716390014_cv>:&nbsp;</b></span>Great! Thank you</div><!--end:1716390017623--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Good morning, I am trying to purchase a class for one of our new drivers but it says that we dont have an account when I am already logged in \r\nTracy has joined the chat.\r\nalyssa: Hello\r\nTracy: Alyssa what class are you trying to register and where in the registration process are you at?\r\nalyssa: I am actually trying to purchase the class\r\nalyssa: it is the DOT Hazmat transportation\r\nTracy: I am going to call you  What is the best number to reach you at?\r\nalyssa: 2124004811 ext 15\r\nTracy: I will call you in a few minutes\r\nalyssa: Great! Thank you\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341029895AH', 1716391366, 1716391470, 2, 23, 6, 2, 0, 0, 5, 0, 1681, 0, 0, 0, 0, 'Patrick Moore', 'pmoore@slrconsulting.com', '73.140.156.254', '10d23edb5ddacc639b9f6afb09777790', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-SLR International Corporation-cus-', 'Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?', '<div class=\'ca\'><div class=\'info_box\'><i>Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716391368874--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391368_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Patrick Moore</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716391368874--><><!--begin:1716391390421--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1716391390_cv>:&nbsp;</b></span>Doing fine, thank you.</div><!--end:1716391390421--><><!--begin:1716391407050--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391406_co>:&nbsp;</b></span>Yes that is correct.  The dress-out day is Friday the 21st. </div><!--end:1716391407050--><><!--begin:1716391452492--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick Moore<timestamp_1716391452_cv>:&nbsp;</b></span>ok, I&#39;ll have them reach out to CS when they complete the online portion.  Thanks,</div><!--end:1716391452492--><><!--begin:1716391463975--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716391463_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716391463975--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Greetings - I have a couple of employees who are taking the hybrid 40-hour online hazwoper course.  I\'m going to want them to attend a \'hands on\' course.  It looks the most likely one available would coincide with the classroom 40-hour course that is starting on June 18th in Hartford, CT.  My question is what day that week would they attend?  The 21st?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Patrick Moore!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPatrick Moore: Doing fine, thank you.\r\nTiffany: Yes that is correct.  The dress-out day is Friday the 21st. \r\nPatrick Moore: ok, I&#39;ll have them reach out to CS when they complete the online portion.  Thanks,\r\nTiffany: You are welcome!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341045683YR', 1716407172, 1716408899, 2, 23, 24, 2, 0, 0, 0, 0, 5269, 0, 0, 0, 0, 'Sarah Munday', 's.munday@iwscorp.com', '104.55.68.53', 'f93b469c5b38e989ce20a122e23e5046', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-Intelligent Wellhead Systems-cus-', 'Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716407175237--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407175_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sarah Munday</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716407175237--><><!--begin:1716407188764--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407188_cv>:&nbsp;</b></span>great thanks!</div><!--end:1716407188764--><><!--begin:1716407228372--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407228_co>:&nbsp;</b></span>The invites have been sent</div><!--end:1716407228372--><><!--begin:1716407259163--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407259_co>:&nbsp;</b></span>There was only 1 course ordered on SO13881</div><!--end:1716407259163--><><!--begin:1716407275790--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407275_co>:&nbsp;</b></span>So I sent the invite to <a href=\'mailto:s.freeman@iwscorp.com\' target=\'_blank\' rel=\'noopener noreferrer\'>s.freeman@iwscorp.com</a></div><!--end:1716407275790--><><!--begin:1716407668973--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407668_cv>:&nbsp;</b></span>oh! I thought I ordered 2</div><!--end:1716407668973--><><!--begin:1716407671976--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407671_cv>:&nbsp;</b></span>I need to order another </div><!--end:1716407671976--><><!--begin:1716407700824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407700_co>:&nbsp;</b></span>I do show another one available on your account</div><!--end:1716407700824--><><!--begin:1716407729109--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407728_cv>:&nbsp;</b></span>yes please can that go to Antonio Ocampo please</div><!--end:1716407729109--><><!--begin:1716407748162--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407747_cv>:&nbsp;</b></span>unless it is designated to someone else? </div><!--end:1716407748162--><><!--begin:1716407765495--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716407765_cv>:&nbsp;</b></span>If it is just purhcased with no designation then let&#39;s give it to him please</div><!--end:1716407765495--><><!--begin:1716407778708--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716407778_co>:&nbsp;</b></span>One  moment while I look into it a bit more to be sure</div><!--end:1716407778708--><><!--begin:1716408010854--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408010_co>:&nbsp;</b></span>I think the one available showing is the one you just ordered.</div><!--end:1716408010854--><><!--begin:1716408229149--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408229_co>:&nbsp;</b></span><br>Actually I just verified there is an available seat that was purchased on 02/02/24 by Heather Schulle and has not been used</div><!--end:1716408229149--><><!--begin:1716408293765--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408293_cv>:&nbsp;</b></span>Perfect, she is my direct report and it&#39;s approved to use that for Antonio</div><!--end:1716408293765--><><!--begin:1716408358613--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408358_co>:&nbsp;</b></span>Already I will send out that next invite to him now then</div><!--end:1716408358613--><><!--begin:1716408383702--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408383_co>:&nbsp;</b></span>Done</div><!--end:1716408383702--><><!--begin:1716408388029--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408387_cv>:&nbsp;</b></span>Thank you for all your help Tiffany</div><!--end:1716408388029--><><!--begin:1716408431558--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408431_co>:&nbsp;</b></span>You are most welcome</div><!--end:1716408431558--><><!--begin:1716408438173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408438_co>:&nbsp;</b></span>Is there anything else I can assis tyou with today?</div><!--end:1716408438173--><><!--begin:1716408669792--><div class=\'cv\'><span class=\'notranslate\'><b>Sarah Munday<timestamp_1716408669_cv>:&nbsp;</b></span>No thank you </div><!--end:1716408669792--><><!--begin:1716408815568--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408815_co>:&nbsp;</b></span>If you think of anything else you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716408815568--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hi there! I just ordered 2 H2S courses for 2 of my employees. The order number is #SO13881. Can I please have one for Seth Freeman at s.freeman@iwscorp.com and Antonio Ocampo at a.ocampo@iwscorp.com . Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Sarah Munday!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSarah Munday: great thanks!\r\nTiffany: The invites have been sent\r\nTiffany: There was only 1 course ordered on SO13881\r\nTiffany: So I sent the invite to mailto:s.freeman@iwscorp.com\r\nSarah Munday: oh! I thought I ordered 2\r\nSarah Munday: I need to order another \r\nTiffany: I do show another one available on your account\r\nSarah Munday: yes please can that go to Antonio Ocampo please\r\nSarah Munday: unless it is designated to someone else? \r\nSarah Munday: If it is just purhcased with no designation then let&#39;s give it to him please\r\nTiffany: One  moment while I look into it a bit more to be sure\r\nTiffany: I think the one available showing is the one you just ordered.\r\nTiffany: Actually I just verified there is an available seat that was purchased on 02/02/24 by Heather Schulle and has not been used\r\nSarah Munday: Perfect, she is my direct report and it&#39;s approved to use that for Antonio\r\nTiffany: Already I will send out that next invite to him now then\r\nTiffany: Done\r\nSarah Munday: Thank you for all your help Tiffany\r\nTiffany: You are most welcome\r\nTiffany: Is there anything else I can assis tyou with today?\r\nSarah Munday: No thank you \r\nTiffany: If you think of anything else you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341046826WA', 1716408298, 1716408998, 1, 23, 7, 4, 0, 0, 0, 0, 5094, 0, 0, 0, 0, 'Ava Ricciardi', 'ava.ricciardi@wsp.com', '208.192.160.218', '4224b77765c6664fa9bafbc8078719da', 'Question Type:-_-Computer/Network Issues-cus-Company-_-WSP-cus-Online Course-_-40 hr HAZWOPER online course-cus-', 'The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue', '<div class=\'ca\'><div class=\'info_box\'><i>The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716408356251--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408356_cv>:&nbsp;</b></span>hi Tiffany do you know how to fix this issue if it arises again so that I do not have to redo sections</div><!--end:1716408356251--><><!--begin:1716408424381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408424_co>:&nbsp;</b></span>One moment let me look you up please</div><!--end:1716408424381--><><!--begin:1716408505532--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408505_co>:&nbsp;</b></span>I am having my tier 2 support look into what you say but that will take time.</div><!--end:1716408505532--><><!--begin:1716408526573--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408526_cv>:&nbsp;</b></span>okay</div><!--end:1716408526573--><><!--begin:1716408527972--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408527_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ava Ricciardi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? s </div><!--end:1716408527972--><><!--begin:1716408558888--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408558_co>:&nbsp;</b></span>From what I can see it may be issolated to you as I have not experienced any bumping out</div><!--end:1716408558888--><><!--begin:1716408570045--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408569_co>:&nbsp;</b></span>You are the first to report the issue as well</div><!--end:1716408570045--><><!--begin:1716408588197--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408588_co>:&nbsp;</b></span>DO you have strong internet connection</div><!--end:1716408588197--><><!--begin:1716408622115--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408622_cv>:&nbsp;</b></span>Yes, other websites were working and i had IT check to make sure</div><!--end:1716408622115--><><!--begin:1716408695536--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408695_cv>:&nbsp;</b></span>It will go back and forth between working perfectly and then glitching taking me back to the login page, even though I was making sure to stay active on the page</div><!--end:1716408695536--><><!--begin:1716408707677--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408707_co>:&nbsp;</b></span>Okay thank you.  As I said I will send this to my team to look into further and hopefully we can get it resolved.</div><!--end:1716408707677--><><!--begin:1716408719486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408719_co>:&nbsp;</b></span>WHat browser have you been using?</div><!--end:1716408719486--><><!--begin:1716408757987--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408758_cv>:&nbsp;</b></span>Microsoft edge </div><!--end:1716408757987--><><!--begin:1716408878141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408878_co>:&nbsp;</b></span>If you can try another browser I would suggest Google Chrome</div><!--end:1716408878141--><><!--begin:1716408920568--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408920_cv>:&nbsp;</b></span>okay if it happens again i will try to switch to google chrome however my company works almost fully on microsoft</div><!--end:1716408920568--><><!--begin:1716408931068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408930_co>:&nbsp;</b></span>I understand</div><!--end:1716408931068--><><!--begin:1716408943381--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408943_co>:&nbsp;</b></span>Is there anything else I can do for you at this time?</div><!--end:1716408943381--><><!--begin:1716408964120--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716408964_cv>:&nbsp;</b></span>no not at this time thank you</div><!--end:1716408964120--><><!--begin:1716408975021--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408974_co>:&nbsp;</b></span>You are welcome</div><!--end:1716408975021--><><!--begin:1716408988797--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716408988_co>:&nbsp;</b></span>If think of anything else my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716408988797--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'The site keeps shutting down and will lose connection. This has been happening all day. This also has been leading me to have to rewatch and listen to almost whole modules. What can be done to fix this issue\r\nTiffany has joined the chat.\r\nAva Ricciardi: hi Tiffany do you know how to fix this issue if it arises again so that I do not have to redo sections\r\nTiffany: One moment let me look you up please\r\nTiffany: I am having my tier 2 support look into what you say but that will take time.\r\nAva Ricciardi: okay\r\nTiffany: Hi, Ava Ricciardi!My name is Tiffany. Welcome to ComplyChat!How are you today? s \r\nTiffany: From what I can see it may be issolated to you as I have not experienced any bumping out\r\nTiffany: You are the first to report the issue as well\r\nTiffany: DO you have strong internet connection\r\nAva Ricciardi: Yes, other websites were working and i had IT check to make sure\r\nAva Ricciardi: It will go back and forth between working perfectly and then glitching taking me back to the login page, even though I was making sure to stay active on the page\r\nTiffany: Okay thank you.  As I said I will send this to my team to look into further and hopefully we can get it resolved.\r\nTiffany: WHat browser have you been using?\r\nAva Ricciardi: Microsoft edge \r\nTiffany: If you can try another browser I would suggest Google Chrome\r\nAva Ricciardi: okay if it happens again i will try to switch to google chrome however my company works almost fully on microsoft\r\nTiffany: I understand\r\nTiffany: Is there anything else I can do for you at this time?\r\nAva Ricciardi: no not at this time thank you\r\nTiffany: You are welcome\r\nTiffany: If think of anything else my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341106357ET', 1716467829, 1716468373, 1, 23, 7, 4, 0, 0, 0, 0, 7813, 0, 0, 0, 0, 'Alex Cook', 'acook@netechnical.com', '64.90.69.170', '0ba5d023bf40588334d1472f21d20063', 'Question Type:-_-Computer/Network Issues-cus-Company-_-Northeast Technical Services-cus-Online Course-_-HAZWOPER-cus-', 'What browser? Any suggestions? ', '<div class=\'ca\'><div class=\'info_box\'><i>What browser? Any suggestions? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716467832954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467832_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Alex Cook</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716467832954--><><!--begin:1716467842361--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467842_cv>:&nbsp;</b></span>Hi Tiffany - I am fine and yourself?</div><!--end:1716467842361--><><!--begin:1716467853114--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467852_co>:&nbsp;</b></span>Good thanks</div><!--end:1716467853114--><><!--begin:1716467852827--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467853_cv>:&nbsp;</b></span>I am looking for some general info</div><!--end:1716467852827--><><!--begin:1716467874425--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467874_co>:&nbsp;</b></span>With our online training the best browser to use is Google Chrome </div><!--end:1716467874425--><><!--begin:1716467881671--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467881_cv>:&nbsp;</b></span>I am IT at this company - one of my users seems to be having an issue - I was just trying to get some information from you guys as to what is recommended.</div><!--end:1716467881671--><><!--begin:1716467889017--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467888_co>:&nbsp;</b></span>But Edge, Safrai, and Firefox should work as well</div><!--end:1716467889017--><><!--begin:1716467914753--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716467914_co>:&nbsp;</b></span>Which student is having issues so I can look him/her up please</div><!--end:1716467914753--><><!--begin:1716467923049--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467923_cv>:&nbsp;</b></span>OK - her issue was that it was sort of crashing throughout the training</div><!--end:1716467923049--><><!--begin:1716467936633--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467936_cv>:&nbsp;</b></span>said she didn&#39;t complete certain parts - but eventually let her through</div><!--end:1716467936633--><><!--begin:1716467951633--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467951_cv>:&nbsp;</b></span>I guess i can have her try chrome going forward and see if the issues remains</div><!--end:1716467951633--><><!--begin:1716467967194--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716467967_cv>:&nbsp;</b></span>her name is Brit Elm - <a href=\'mailto:belm@netechnical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>belm@netechnical.com</a></div><!--end:1716467967194--><><!--begin:1716468021034--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468020_co>:&nbsp;</b></span>I am having my Teir support level 3 look into the issues she is experiencing as we did speak before</div><!--end:1716468021034--><><!--begin:1716468022235--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468022_cv>:&nbsp;</b></span>it was showing she didn&#39;t complete the things on the left - but she did - but she was halfway through - and her like audit trail showed she had like an hour and a half into the lesson? i dont know it&#39;s hard for me to explain</div><!--end:1716468022235--><><!--begin:1716468040384--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468040_cv>:&nbsp;</b></span>i had her log into a differnet browser, adn that said she hadn&#39;t started it :)</div><!--end:1716468040384--><><!--begin:1716468046605--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468046_cv>:&nbsp;</b></span>ok - awesome! </div><!--end:1716468046605--><><!--begin:1716468069140--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468069_cv>:&nbsp;</b></span>i think she WAS able to complete that course - but as long as you guys are aware of it - i just wanted to see what i could do on my end to help</div><!--end:1716468069140--><><!--begin:1716468095801--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468095_co>:&nbsp;</b></span>If I do hear back from Teir support 3 Me or someone from tht team will reach out to her as well.  </div><!--end:1716468095801--><><!--begin:1716468123851--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468124_cv>:&nbsp;</b></span>i looked on the microsoft content filtering and didn&#39;t see any blocking as far as that goes and i also did create a ticket w/ our ISP to see if their firewall was blocking anything</div><!--end:1716468123851--><><!--begin:1716468138220--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468138_cv>:&nbsp;</b></span>do you happen to know if any of the content is hosted in any foreign countries?</div><!--end:1716468138220--><><!--begin:1716468166650--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468166_co>:&nbsp;</b></span>No it should not be</div><!--end:1716468166650--><><!--begin:1716468172483--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468172_cv>:&nbsp;</b></span>i&#39;ve seen that w/ our ISP in the past where if something was in russia/china - traffic is blocked, but i dont think it would have even started to begin with</div><!--end:1716468172483--><><!--begin:1716468223594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468223_co>:&nbsp;</b></span>I understand.  That should not be the case with our training</div><!--end:1716468223594--><><!--begin:1716468224026--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468224_cv>:&nbsp;</b></span>if you need me for anything as far as troubleshooting - or need me to try anything (aside from having her/anybody else using chrome in the future) - or if you need your tier 3 people to reach out - <a href=\'mailto:acook@netechnical.com\' target=\'_blank\' rel=\'noopener noreferrer\'>acook@netechnical.com</a> is my email</div><!--end:1716468224026--><><!--begin:1716468231586--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468231_cv>:&nbsp;</b></span>appreciate it^</div><!--end:1716468231586--><><!--begin:1716468265857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468265_co>:&nbsp;</b></span>Thank you I wil pass your information on and we will be in touch if needed.</div><!--end:1716468265857--><><!--begin:1716468280065--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468280_cv>:&nbsp;</b></span>ok sounds good - have a great rest of the day! </div><!--end:1716468280065--><><!--begin:1716468337842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468337_co>:&nbsp;</b></span>You as well!</div><!--end:1716468337842--><><!--begin:1716468362671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716468362_co>:&nbsp;</b></span>If you want to follow up or if you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716468362671--><><!--begin:1716468370984--><div class=\'cv\'><span class=\'notranslate\'><b>Alex Cook<timestamp_1716468371_cv>:&nbsp;</b></span>ok thanks!</div><!--end:1716468370984--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'What browser? Any suggestions? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Alex Cook!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAlex Cook: Hi Tiffany - I am fine and yourself?\r\nTiffany: Good thanks\r\nAlex Cook: I am looking for some general info\r\nTiffany: With our online training the best browser to use is Google Chrome \r\nAlex Cook: I am IT at this company - one of my users seems to be having an issue - I was just trying to get some information from you guys as to what is recommended.\r\nTiffany: But Edge, Safrai, and Firefox should work as well\r\nTiffany: Which student is having issues so I can look him/her up please\r\nAlex Cook: OK - her issue was that it was sort of crashing throughout the training\r\nAlex Cook: said she didn&#39;t complete certain parts - but eventually let her through\r\nAlex Cook: I guess i can have her try chrome going forward and see if the issues remains\r\nAlex Cook: her name is Brit Elm - mailto:belm@netechnical.com\r\nTiffany: I am having my Teir support level 3 look into the issues she is experiencing as we did speak before\r\nAlex Cook: it was showing she didn&#39;t complete the things on the left - but she did - but she was halfway through - and her like audit trail showed she had like an hour and a half into the lesson? i dont know it&#39;s hard for me to explain\r\nAlex Cook: i had her log into a differnet browser, adn that said she hadn&#39;t started it :)\r\nAlex Cook: ok - awesome! \r\nAlex Cook: i think she WAS able to complete that course - but as long as you guys are aware of it - i just wanted to see what i could do on my end to help\r\nTiffany: If I do hear back from Teir support 3 Me or someone from tht team will reach out to her as well.  \r\nAlex Cook: i looked on the microsoft content filtering and didn&#39;t see any blocking as far as that goes and i also did create a ticket w/ our ISP to see if their firewall was blocking anything\r\nAlex Cook: do you happen to know if any of the content is hosted in any foreign countries?\r\nTiffany: No it should not be\r\nAlex Cook: i&#39;ve seen that w/ our ISP in the past where if something was in russia/china - traffic is blocked, but i dont think it would have even started to begin with\r\nTiffany: I understand.  That should not be the case with our training\r\nAlex Cook: if you need me for anything as far as troubleshooting - or need me to try anything (aside from having her/anybody else using chrome in the future) - or if you need your tier 3 people to reach out - mailto:acook@netechnical.com is my email\r\nAlex Cook: appreciate it^\r\nTiffany: Thank you I wil pass your information on and we will be in touch if needed.\r\nAlex Cook: ok sounds good - have a great rest of the day! \r\nTiffany: You as well!\r\nTiffany: If you want to follow up or if you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nAlex Cook: ok thanks!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341110478CZ', 1716471952, 1716472565, 1, 23, 10, 8, 0, 0, 5, 0, 3385, 0, 0, 0, 0, 'Colin Arona', 'colin.j.arona@leidos.com', '140.162.13.218', 'a047d01cb33ee387729d94bb0557b232', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Leidos-cus-Online Course-_-Meters and Instrumentation-cus-', 'Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!', '<div class=\'ca\'><div class=\'info_box\'><i>Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716471955177--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716471955_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Colin Arona</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716471955177--><><!--begin:1716471973320--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716471973_cv>:&nbsp;</b></span>Im well thanks!</div><!--end:1716471973320--><><!--begin:1716472006314--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472006_co>:&nbsp;</b></span>I am pulling up your training now</div><!--end:1716472006314--><><!--begin:1716472084168--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472084_cv>:&nbsp;</b></span>Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( </div><!--end:1716472084168--><><!--begin:1716472205676--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472205_co>:&nbsp;</b></span>Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716472205676--><><!--begin:1716472316576--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472316_cv>:&nbsp;</b></span>I did have one time out today. Will try to be better about that.<br>Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!</div><!--end:1716472316576--><><!--begin:1716472525317--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472525_co>:&nbsp;</b></span>OK, I issued a pass for the module you are stuck on. </div><!--end:1716472525317--><><!--begin:1716472553549--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716472553_co>:&nbsp;</b></span>You can proceed to the lesson assessment or start over and review the module</div><!--end:1716472553549--><><!--begin:1716472560089--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716472560_cv>:&nbsp;</b></span>Thank you! hopefully the rest goes smoothly! </div><!--end:1716472560089--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course froze up about 70 slides (40 mins) into course, unable to navigate forward or back. Need assistance to continue with coursework. Thank you!\r\nTiffany has joined the chat.\r\nTiffany: Hi, Colin Arona!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nColin Arona: Im well thanks!\r\nTiffany: I am pulling up your training now\r\nColin Arona: Thank you! We spoke on the phone yesterday with a similar issue with previous courses. I was able to complete the Heat exposure course this morning with no issues. Then the next course on Instrumentation froze up on me half way through similar to yesterdays issues :( \r\nTiffany: Yes I rememeber.  There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nColin Arona: I did have one time out today. Will try to be better about that.Everything else above has been followed. Using updated Google Chrome and logging out properly. Thanks!\r\nTiffany: OK, I issued a pass for the module you are stuck on. \r\nTiffany: You can proceed to the lesson assessment or start over and review the module\r\nColin Arona: Thank you! hopefully the rest goes smoothly! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('341115943KQ', 1716477439, 1716479095, 2, 23, 31, 8, 0, 0, 0, 0, 8121, 0, 0, 0, 0, 'Jayce Galeazzi', 'Jayce.galeazzi@aecom.com', '208.127.184.77', 'd6558048a0bb8ddfdeba86c5cb90ef7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Dates of training and on-site portion', '<div class=\'ca\'><div class=\'info_box\'><i>Dates of training and on-site portion</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716477442023--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477441_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716477442023--><><!--begin:1716477448823--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477449_cv>:&nbsp;</b></span>good thanks</div><!--end:1716477448823--><><!--begin:1716477491768--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477491_co>:&nbsp;</b></span>You can use the 8-Hour HAZWOPER Refresher page on our website as a reference for when the hands-on days are scheduled</div><!--end:1716477491768--><><!--begin:1716477496645--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477496_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher</a></div><!--end:1716477496645--><><!--begin:1716477598403--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477598_cv>:&nbsp;</b></span>I need 40 hour</div><!--end:1716477598403--><><!--begin:1716477616920--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477617_cv>:&nbsp;</b></span>but i am trying to determine the dates of the class. It just says June 6, is that the entire week?</div><!--end:1716477616920--><><!--begin:1716477624408--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477624_cv>:&nbsp;</b></span>for the 060324-PHI-40 class</div><!--end:1716477624408--><><!--begin:1716477633950--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477634_cv>:&nbsp;</b></span>Also, is there any in-person component?</div><!--end:1716477633950--><><!--begin:1716477643294--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477643_co>:&nbsp;</b></span>The seminar 40-HOur HAZWOPERs are Tuesday through Fridays normally</div><!--end:1716477643294--><><!--begin:1716477648103--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477647_co>:&nbsp;</b></span>4/10-hour days</div><!--end:1716477648103--><><!--begin:1716477678462--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477678_co>:&nbsp;</b></span>The seminar classes are fully in person and the dress-out hands-on portion is held on the last day of class</div><!--end:1716477678462--><><!--begin:1716477694018--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477694_cv>:&nbsp;</b></span>Great, so it&#39;s all in-person.</div><!--end:1716477694018--><><!--begin:1716477713521--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477713_co>:&nbsp;</b></span>Yes the seminar classes are all in person</div><!--end:1716477713521--><><!--begin:1716477813707--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477813_cv>:&nbsp;</b></span>anything need to be brought?</div><!--end:1716477813707--><><!--begin:1716477820346--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716477820_cv>:&nbsp;</b></span>lunch?</div><!--end:1716477820346--><><!--begin:1716477835918--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716477835_co>:&nbsp;</b></span>Yes you can either bring a lunch or plan to go somewhere nearby</div><!--end:1716477835918--><><!--begin:1716478084735--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478084_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716478084735--><><!--begin:1716478095769--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478095_cv>:&nbsp;</b></span>no, just confirming the final price is $,175</div><!--end:1716478095769--><><!--begin:1716478100768--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478100_cv>:&nbsp;</b></span>1175* no further fees</div><!--end:1716478100768--><><!--begin:1716478125042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478124_co>:&nbsp;</b></span>Yes if you are paying with a credit card.  If we need to send an invoice there is a fee to do that</div><!--end:1716478125042--><><!--begin:1716478283235--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478283_cv>:&nbsp;</b></span>does it inlclude DOT or just hazwoper 40</div><!--end:1716478283235--><><!--begin:1716478311938--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478311_co>:&nbsp;</b></span>Just the 40-Hour HAZWOPER, DOT is a seperate course</div><!--end:1716478311938--><><!--begin:1716478327245--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478327_cv>:&nbsp;</b></span>is there a combo course?</div><!--end:1716478327245--><><!--begin:1716478408008--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478407_co>:&nbsp;</b></span>You can purchase the DOT seperately which is usually scheduled on Mondays</div><!--end:1716478408008--><><!--begin:1716478431519--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478431_co>:&nbsp;</b></span>We are in the process of uploading the schedule to the website </div><!--end:1716478431519--><><!--begin:1716478459594--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478459_co>:&nbsp;</b></span>But I can see if there is a class available in PHI on 06/03/2024</div><!--end:1716478459594--><><!--begin:1716478472416--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478472_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173</a></div><!--end:1716478472416--><><!--begin:1716478480623--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478480_co>:&nbsp;</b></span><a href=\'https://www.csregs.com/OSHA-40-Hour-HAZWOPER\' target=\'_blank\' rel=\'noopener noreferrer\'>https://www.csregs.com/OSHA-40-Hour-HAZWOPER</a></div><!--end:1716478480623--><><!--begin:1716478584400--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478584_co>:&nbsp;</b></span>There is no DOT class on 06/03/2024.  We have a virtual instructor led DOT on 06/10/2024 which is held live with an instructor held via a webinar </div><!--end:1716478584400--><><!--begin:1716478592562--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478592_cv>:&nbsp;</b></span>thank you!</div><!--end:1716478592562--><><!--begin:1716478900313--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478900_co>:&nbsp;</b></span>DO you have any other questions I can assist with today?</div><!--end:1716478900313--><><!--begin:1716478910746--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716478910_cv>:&nbsp;</b></span>no thanks </div><!--end:1716478910746--><><!--begin:1716478913158--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478912_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716478913158--><><!--begin:1716478952875--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478952_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716478952875--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Dates of training and on-site portion\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJayce Galeazzi: good thanks\r\nTiffany: You can use the 8-Hour HAZWOPER Refresher page on our website as a reference for when the hands-on days are scheduled\r\nTiffany: https://www.csregs.com/OSHA-8-Hour-HAZWOPER-Refresher\r\nJayce Galeazzi: I need 40 hour\r\nJayce Galeazzi: but i am trying to determine the dates of the class. It just says June 6, is that the entire week?\r\nJayce Galeazzi: for the 060324-PHI-40 class\r\nJayce Galeazzi: Also, is there any in-person component?\r\nTiffany: The seminar 40-HOur HAZWOPERs are Tuesday through Fridays normally\r\nTiffany: 4/10-hour days\r\nTiffany: The seminar classes are fully in person and the dress-out hands-on portion is held on the last day of class\r\nJayce Galeazzi: Great, so it&#39;s all in-person.\r\nTiffany: Yes the seminar classes are all in person\r\nJayce Galeazzi: anything need to be brought?\r\nJayce Galeazzi: lunch?\r\nTiffany: Yes you can either bring a lunch or plan to go somewhere nearby\r\nTiffany: Is there anything else I can assist you with?\r\nJayce Galeazzi: no, just confirming the final price is $,175\r\nJayce Galeazzi: 1175* no further fees\r\nTiffany: Yes if you are paying with a credit card.  If we need to send an invoice there is a fee to do that\r\nJayce Galeazzi: does it inlclude DOT or just hazwoper 40\r\nTiffany: Just the 40-Hour HAZWOPER, DOT is a seperate course\r\nJayce Galeazzi: is there a combo course?\r\nTiffany: You can purchase the DOT seperately which is usually scheduled on Mondays\r\nTiffany: We are in the process of uploading the schedule to the website \r\nTiffany: But I can see if there is a class available in PHI on 06/03/2024\r\nTiffany: https://www.csregs.com/DOT-HAZMAT-Certification-49-CFR-173\r\nTiffany: https://www.csregs.com/OSHA-40-Hour-HAZWOPER\r\nTiffany: There is no DOT class on 06/03/2024.  We have a virtual instructor led DOT on 06/10/2024 which is held live with an instructor held via a webinar \r\nJayce Galeazzi: thank you!\r\nTiffany: DO you have any other questions I can assist with today?\r\nJayce Galeazzi: no thanks \r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341117083XH', 1716478556, 1716478734, 1, 23, 9, 5, 0, 0, 5, 1, 2374, 650, 0, 0, 0, 'Colin Arona', 'colin.j.arona@leidos.com', '140.162.13.218', 'a047d01cb33ee387729d94bb0557b232', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-Leidos-cus-Online Course-_-Motor Vehicles and Mechanized Equipment-cus-', 'Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!', '<div class=\'ca\'><div class=\'info_box\'><i>Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716478591025--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478591_cv>:&nbsp;</b></span>Hi again :( Hope your day is going well!</div><!--end:1716478591025--><><!--begin:1716478619951--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478619_co>:&nbsp;</b></span>Sorry you got stuck again</div><!--end:1716478619951--><><!--begin:1716478661275--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478661_cv>:&nbsp;</b></span>I just wish I knew why *shrugs* IT issues are frustrating</div><!--end:1716478661275--><><!--begin:1716478669917--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478669_cv>:&nbsp;</b></span>I appreciate your prompt help though!</div><!--end:1716478669917--><><!--begin:1716478686671--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478686_co>:&nbsp;</b></span>So you are stuck on the Motor Vehicles and Mechanized Equipment module right</div><!--end:1716478686671--><><!--begin:1716478696042--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478696_cv>:&nbsp;</b></span>correct</div><!--end:1716478696042--><><!--begin:1716478704429--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478704_cv>:&nbsp;</b></span>was able to get through most of the entire course</div><!--end:1716478704429--><><!--begin:1716478719479--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716478719_co>:&nbsp;</b></span>I have passed you through it </div><!--end:1716478719479--><><!--begin:1716478720528--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478720_cv>:&nbsp;</b></span>got stuck right before the final summary on one of the review questions</div><!--end:1716478720528--><><!--begin:1716478723720--><div class=\'cv\'><span class=\'notranslate\'><b>Colin Arona<timestamp_1716478723_cv>:&nbsp;</b></span>thank you!</div><!--end:1716478723720--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Course froze on slide \"Warning Systems and Traffic Controls Knowledge Check\" three slides from end of course. Not displaying the question and no ability to move forward. Screenshots available if needed. Thanks!\r\nTiffany has joined the chat.\r\nColin Arona: Hi again :( Hope your day is going well!\r\nTiffany: Sorry you got stuck again\r\nColin Arona: I just wish I knew why *shrugs* IT issues are frustrating\r\nColin Arona: I appreciate your prompt help though!\r\nTiffany: So you are stuck on the Motor Vehicles and Mechanized Equipment module right\r\nColin Arona: correct\r\nColin Arona: was able to get through most of the entire course\r\nTiffany: I have passed you through it \r\nColin Arona: got stuck right before the final summary on one of the review questions\r\nColin Arona: thank you!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3411216953Y', 1716483185, 1716483353, 2, 23, 25, 3, 0, 0, 0, 1, 1884, 0, 0, 0, 0, 'Jayce Galeazzi', 'Jayce.galeazzi@aecom.com', '208.127.184.77', 'd6558048a0bb8ddfdeba86c5cb90ef7e', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-AECOM-cus-', 'Does AECOM have a corporate account?', '<div class=\'ca\'><div class=\'info_box\'><i>Does AECOM have a corporate account?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716483187113--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483186_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Jayce Galeazzi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716483187113--><><!--begin:1716483207393--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483207_cv>:&nbsp;</b></span>hi tiffany, good. just wondering if aecom has a corporate account</div><!--end:1716483207393--><><!--begin:1716483233507--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483233_co>:&nbsp;</b></span>AECOM does not have a corporate/contracted account set up with up</div><!--end:1716483233507--><><!--begin:1716483245492--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483245_cv>:&nbsp;</b></span>ok, thank you!</div><!--end:1716483245492--><><!--begin:1716483251657--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483251_co>:&nbsp;</b></span>You are welcome</div><!--end:1716483251657--><><!--begin:1716483259713--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483259_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716483259713--><><!--begin:1716483263469--><div class=\'cv\'><span class=\'notranslate\'><b>Jayce Galeazzi<timestamp_1716483263_cv>:&nbsp;</b></span>no thanks</div><!--end:1716483263469--><><!--begin:1716483307192--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716483307_co>:&nbsp;</b></span>Have a safe daY!</div><!--end:1716483307192--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Does AECOM have a corporate account?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Jayce Galeazzi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nJayce Galeazzi: hi tiffany, good. just wondering if aecom has a corporate account\r\nTiffany: AECOM does not have a corporate/contracted account set up with up\r\nJayce Galeazzi: ok, thank you!\r\nTiffany: You are welcome\r\nTiffany: Is there anything else I can assist you with today?\r\nJayce Galeazzi: no thanks\r\nTiffany: Have a safe daY!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('3411323969T', 1716493867, 1716494763, 1, 23, 5, 2, 0, 0, 5, 0, 6293, 651, 0, 0, 0, 'Ava Ricciardi', 'ava.ricciardi@wsp.com', '208.192.160.218', '296b5191d9871ac2eaa3102889216a6f', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-WSP-cus-Online Course-_-40 hr online HAZWOPER training-cus-', 'I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?', '<div class=\'ca\'><div class=\'info_box\'><i>I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716493869621--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716493869_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ava Ricciardi</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716493869621--><><!--begin:1716493898179--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493898_cv>:&nbsp;</b></span>I&#39;m well Tiffany how are you?</div><!--end:1716493898179--><><!--begin:1716493912730--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493912_cv>:&nbsp;</b></span>I am having similar issues as yesterday</div><!--end:1716493912730--><><!--begin:1716493939630--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716493940_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128577;</span></div><!--end:1716493939630--><><!--begin:1716494026466--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494026_co>:&nbsp;</b></span>I am pulling you up now</div><!--end:1716494026466--><><!--begin:1716494098865--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494098_co>:&nbsp;</b></span>Are you stuck in Respiratory Protection module?</div><!--end:1716494098865--><><!--begin:1716494162496--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494162_cv>:&nbsp;</b></span>i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question </div><!--end:1716494162496--><><!--begin:1716494171954--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494171_co>:&nbsp;</b></span>I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing</div><!--end:1716494171954--><><!--begin:1716494295916--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494295_cv>:&nbsp;</b></span>When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after</div><!--end:1716494295916--><><!--begin:1716494332085--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494331_co>:&nbsp;</b></span>When the module is stuck are you able to use the exit module link?</div><!--end:1716494332085--><><!--begin:1716494375952--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494376_cv>:&nbsp;</b></span>Mo </div><!--end:1716494375952--><><!--begin:1716494378136--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494378_cv>:&nbsp;</b></span>No</div><!--end:1716494378136--><><!--begin:1716494472459--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494472_co>:&nbsp;</b></span>You can email me directly or call me when you experience the issues.  <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> and <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1716494472459--><><!--begin:1716494497820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494497_co>:&nbsp;</b></span>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.</div><!--end:1716494497820--><><!--begin:1716494621816--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494622_cv>:&nbsp;</b></span>Okay thank you</div><!--end:1716494621816--><><!--begin:1716494669803--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494669_co>:&nbsp;</b></span>Is there anything else I can assist you with at this time?</div><!--end:1716494669803--><><!--begin:1716494699855--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494699_cv>:&nbsp;</b></span>well actually yes </div><!--end:1716494699855--><><!--begin:1716494707559--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494707_cv>:&nbsp;</b></span>my page is now unresponsive</div><!--end:1716494707559--><><!--begin:1716494722339--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494723_cv>:&nbsp;</b></span>just kidding it got fixed this time</div><!--end:1716494722339--><><!--begin:1716494737004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716494736_co>:&nbsp;</b></span>okay good</div><!--end:1716494737004--><><!--begin:1716494761100--><div class=\'cv\'><span class=\'notranslate\'><b>Ava Ricciardi<timestamp_1716494761_cv>:&nbsp;</b></span>Thank you for your help again. Have a great rest of your day!</div><!--end:1716494761100--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am having the same issue as yesterday where the program is losing connection for segments at a time. It is not as bad as yesterday but I checked my internet and I am able to gain access strongly and I am on a different browser today. I haven\'t been completely kicked out of a session today but the site has not been responsive for 5 minutes at a time. Is there something that I can do to fix this?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ava Ricciardi!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAva Ricciardi: I&#39;m well Tiffany how are you?\r\nAva Ricciardi: I am having similar issues as yesterday\r\nAva Ricciardi: &#128577;\r\nTiffany: I am pulling you up now\r\nTiffany: Are you stuck in Respiratory Protection module?\r\nAva Ricciardi: i just opened it and it is working but i was stuck for a while in the Medical surveillance even during the assessment I had to wait for 5 minutes to go to the next question \r\nTiffany: I am having my Teir 2 look into these issues and they are working on making changes to see if it will help with the errors you are experiencing\r\nAva Ricciardi: When i am having the issue, I am unable to get to the instructor chat so I cant get help as I am stuck it is only after\r\nTiffany: When the module is stuck are you able to use the exit module link?\r\nAva Ricciardi: Mo \r\nAva Ricciardi: No\r\nTiffany: You can email me directly or call me when you experience the issues.  mailto:tiffany@csregs.com and tel:8007112706 ext 313\r\nTiffany: Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.\r\nAva Ricciardi: Okay thank you\r\nTiffany: Is there anything else I can assist you with at this time?\r\nAva Ricciardi: well actually yes \r\nAva Ricciardi: my page is now unresponsive\r\nAva Ricciardi: just kidding it got fixed this time\r\nTiffany: okay good\r\nAva Ricciardi: Thank you for your help again. Have a great rest of your day!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341201309QN', 1716562781, 1716563349, 1, 23, 7, 5, 0, 0, 5, 0, 3999, 0, 0, 0, 0, 'Isabella Clowes', 'clowesim@cdmsmith.com', '98.124.160.253', '7d1bed51dcf3a17f1c7b4c80ed92a28c', 'Question Type:-_-Course Not Working as Expected-cus-Company-_-CDM Smith-cus-Online Course-_-OSHA 40 Hour HAZWOPER-cus-', 'I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.', '<div class=\'ca\'><div class=\'info_box\'><i>I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716562784315--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562784_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Isabella Clowes</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716562784315--><><!--begin:1716562808508--><div class=\'cv\'><span class=\'notranslate\'><b>Isabella Clowes<timestamp_1716562808_cv>:&nbsp;</b></span>Hi, I&#39;m good how are you?</div><!--end:1716562808508--><><!--begin:1716562829824--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562829_co>:&nbsp;</b></span>Good thanks</div><!--end:1716562829824--><><!--begin:1716562843496--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716562843_co>:&nbsp;</b></span>There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:<br><br>Your session will &quot;time out&quot; if you are inactive  for 10 minutes<br>Module quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the exam<br>Not completing ALL module activities (including student activities, videos and interactions or skipping pages)<br>Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer)<br> <br>Do you have ANY questions on the above?</div><!--end:1716562843496--><><!--begin:1716563141994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716563141_co>:&nbsp;</b></span>OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.<br><br>Going forward, avoid the following while training and follow these Tips:<br>*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)<br>*Remain fully engaged in the course while training.<br>*Refrain from:<br>1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!<br>2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time<br>3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehension<br><br>Finally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;<br><br>NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.<br><br>Can I help with anything else today?</div><!--end:1716563141994--><><!--begin:1716563276143--><div class=\'cv\'><span class=\'notranslate\'><b>Isabella Clowes<timestamp_1716563276_cv>:&nbsp;</b></span>Okay I will try to do all of those things, thank you!</div><!--end:1716563276143--><><!--begin:1716563341347--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716563341_co>:&nbsp;</b></span>You are welcome</div><!--end:1716563341347--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am unable to submit my last question at the end of the module. The \"submit\" button does not work, and the end popup does not come up to let me complete the module. I cannot click \"next\" to finish and proceed to the next module. I have tried reopening the window and restarting my computer.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Isabella Clowes!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nIsabella Clowes: Hi, I&#39;m good how are you?\r\nTiffany: Good thanks\r\nTiffany: There are several reasons why this may be happening. It is important to understand that this is a &quot;time required&quot; and &quot;content required&quot; course. This means you must meet minimum time requirements for each module and the course, or you cannot continue. To get the best experience from your course, be aware that:Your session will &quot;time out&quot; if you are inactive  for 10 minutesModule quizzes &quot;lock&quot; if you don’t log out properly or close your browser while taking the examNot completing ALL module activities (including student activities, videos and interactions or skipping pages)Using a browser OTHER THAN: Google Chrome (recommended), Firefox, Safari or Microsoft EDGE (not Internet Explorer) Do you have ANY questions on the above?\r\nTiffany: OK, I’m going to issue a &quot;one-time&quot; pass for the module you are stuck on. We highly suggest you review any missed/skipped content or interactions in this module, they may appear on the (Final) Course Assessment.Going forward, avoid the following while training and follow these Tips:*Engaging in &quot;non-training&quot; activities (writing/answering emails, viewing other windows or browser pages)*Remain fully engaged in the course while training.*Refrain from:1. Phone calls or extended phone calls, breaks, & conversations (more than minute). You’ll be surprised how fast 10-minutes can pass by!2. &quot;Rushing thru&quot; content and activities. Please, take your time training! We’ve allowed for review and load time3. Excessive breaks while training. We suggest you log out and take a short 5-10 minute break at least once per hour. This improves retention and comprehensionFinally, log out properly: Click the &quot;Exit Lesson&quot; button or the &quot;Exit Module&quot; link at the top right of your screen and;NEVER use the &quot;X&quot; in the top left corner of the browser window. This closes the page (not the course) and may &quot;lock&quot; your course or even lose accumulated course time. This cannot be recovered.Can I help with anything else today?\r\nIsabella Clowes: Okay I will try to do all of those things, thank you!\r\nTiffany: You are welcome\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341208845X2', 1716570333, 1716570579, 2, 23, 23, 3, 0, 0, 0, 0, 2734, 0, 0, 0, 0, 'Christina Pilla', 'christina.pilla@swca.com', '130.41.225.233', '62de8894ed942eb12d8be47ee8bcf5f7', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Existing Registration-cus-Company-_-SWCA-cus-', 'I registered for a course but it is still listed as pending. When will I be able to begin the course?', '<div class=\'ca\'><div class=\'info_box\'><i>I registered for a course but it is still listed as pending. When will I be able to begin the course?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716570337393--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570337_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Christina Pilla</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716570337393--><><!--begin:1716570372118--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570371_co>:&nbsp;</b></span>Do you have an order number I can look up please?</div><!--end:1716570372118--><><!--begin:1716570416370--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570420_cv>:&nbsp;</b></span>CS926</div><!--end:1716570416370--><><!--begin:1716570488431--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570488_co>:&nbsp;</b></span>Thank you I found your order number is SO13878</div><!--end:1716570488431--><><!--begin:1716570501505--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570501_co>:&nbsp;</b></span>I do show you are registered and able to start training </div><!--end:1716570501505--><><!--begin:1716570518015--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570522_cv>:&nbsp;</b></span>I was just able to figure it out! It wasn&#39;t letting me log in but I got it squared away. Thanks! </div><!--end:1716570518015--><><!--begin:1716570535063--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570534_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1716570535063--><><!--begin:1716570542857--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570542_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716570542857--><><!--begin:1716570548645--><div class=\'cv\'><span class=\'notranslate\'><b>Christina Pilla<timestamp_1716570552_cv>:&nbsp;</b></span>Nope that&#39;s all. Thanks! </div><!--end:1716570548645--><><!--begin:1716570579305--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716570579_co>:&nbsp;</b></span>If you need anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716570579305--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I registered for a course but it is still listed as pending. When will I be able to begin the course?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Christina Pilla!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Do you have an order number I can look up please?\r\nChristina Pilla: CS926\r\nTiffany: Thank you I found your order number is SO13878\r\nTiffany: I do show you are registered and able to start training \r\nChristina Pilla: I was just able to figure it out! It wasn&#39;t letting me log in but I got it squared away. Thanks! \r\nTiffany: You are most welcome!\r\nTiffany: Is there anything else I can assist you with today?\r\nChristina Pilla: Nope that&#39;s all. Thanks! \r\nTiffany: If you need anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('3412220742M', 1716583561, 1716584262, 2, 23, 22, 5, 0, 0, 5, 0, 4780, 0, 0, 0, 0, 'Layne', 'Layne.Kortbein@anteagroup.us', '96.78.88.41', '9c0add2c7489482cb2461a463e6f0a9f', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Antea Group-cus-', 'I\'m unable to register my email for an account', '<div class=\'ca\'><div class=\'info_box\'><i>I\'m unable to register my email for an account</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716583563842--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583563_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Layne</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716583563842--><><!--begin:1716583582109--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583582_cv>:&nbsp;</b></span>Great thanks!</div><!--end:1716583582109--><><!--begin:1716583596068--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583595_co>:&nbsp;</b></span>One moment please</div><!--end:1716583596068--><><!--begin:1716583651002--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583650_co>:&nbsp;</b></span>Okay try it now please</div><!--end:1716583651002--><><!--begin:1716583679597--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583679_cv>:&nbsp;</b></span>Yep that worked!</div><!--end:1716583679597--><><!--begin:1716583689818--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583689_co>:&nbsp;</b></span>Great</div><!--end:1716583689818--><><!--begin:1716583698228--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583698_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716583698228--><><!--begin:1716583755263--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583755_cv>:&nbsp;</b></span>Yes I&#39;m trying to add in the attendee information in the 40 Hour class in my cart and I&#39;m getting the error &quot;TypeError: Cannot read property &quot;value&quot; from undefined (ssp_libraries.js#8081)&quot;</div><!--end:1716583755263--><><!--begin:1716583785899--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583785_cv>:&nbsp;</b></span>Does it not recognize .us emails as valid emails?</div><!--end:1716583785899--><><!--begin:1716583803254--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583803_co>:&nbsp;</b></span>Are you putting the email in all lower case?</div><!--end:1716583803254--><><!--begin:1716583808266--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583808_co>:&nbsp;</b></span>If not please try that</div><!--end:1716583808266--><><!--begin:1716583827306--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583827_cv>:&nbsp;</b></span>Yes I tried that and still receiving the error</div><!--end:1716583827306--><><!--begin:1716583845836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583845_co>:&nbsp;</b></span>Are you purchasing a seminar in person 40 HAZ?</div><!--end:1716583845836--><><!--begin:1716583860258--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716583860_cv>:&nbsp;</b></span>The 40 HR Online Standard version</div><!--end:1716583860258--><><!--begin:1716583893474--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583893_co>:&nbsp;</b></span>I believe there is a glitch in the website as yuo do not add attendee info until after you purchase the online training</div><!--end:1716583893474--><><!--begin:1716583915724--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716583915_co>:&nbsp;</b></span>Can you please refresh your page </div><!--end:1716583915724--><><!--begin:1716584097844--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584097_cv>:&nbsp;</b></span>Sure - I&#39;m in the checkout and am not seeing an attendee info option yet.</div><!--end:1716584097844--><><!--begin:1716584135821--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584135_co>:&nbsp;</b></span>Once the purchase is complete you will get an email to log into our training website and assign the seat to the participant </div><!--end:1716584135821--><><!--begin:1716584214332--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584214_cv>:&nbsp;</b></span>Got it - thank you!</div><!--end:1716584214332--><><!--begin:1716584222823--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584222_co>:&nbsp;</b></span>You are welcome</div><!--end:1716584222823--><><!--begin:1716584235791--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716584235_co>:&nbsp;</b></span>Do you have any other questions I can answer?</div><!--end:1716584235791--><><!--begin:1716584252731--><div class=\'cv\'><span class=\'notranslate\'><b>Layne<timestamp_1716584252_cv>:&nbsp;</b></span>No that should be all!</div><!--end:1716584252731--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I\'m unable to register my email for an account\r\nTiffany has joined the chat.\r\nTiffany: Hi, Layne!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLayne: Great thanks!\r\nTiffany: One moment please\r\nTiffany: Okay try it now please\r\nLayne: Yep that worked!\r\nTiffany: Great\r\nTiffany: Is there anything else I can assist you with?\r\nLayne: Yes I&#39;m trying to add in the attendee information in the 40 Hour class in my cart and I&#39;m getting the error &quot;TypeError: Cannot read property &quot;value&quot; from undefined (ssp_libraries.js#8081)&quot;\r\nLayne: Does it not recognize .us emails as valid emails?\r\nTiffany: Are you putting the email in all lower case?\r\nTiffany: If not please try that\r\nLayne: Yes I tried that and still receiving the error\r\nTiffany: Are you purchasing a seminar in person 40 HAZ?\r\nLayne: The 40 HR Online Standard version\r\nTiffany: I believe there is a glitch in the website as yuo do not add attendee info until after you purchase the online training\r\nTiffany: Can you please refresh your page \r\nLayne: Sure - I&#39;m in the checkout and am not seeing an attendee info option yet.\r\nTiffany: Once the purchase is complete you will get an email to log into our training website and assign the seat to the participant \r\nLayne: Got it - thank you!\r\nTiffany: You are welcome\r\nTiffany: Do you have any other questions I can answer?\r\nLayne: No that should be all!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341543188CH', 1716904681, 1716904844, 2, 23, 26, 6, 0, 0, 4, 0, 1893, 0, 0, 0, 0, 'kristi barnette', 'kristi.barnette@arcadis.com', '99.62.245.247', 'a643907bd00cc8bb5e69410639815afc', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-arcadis-cus-', 'where is the \"houston west\" training location?', '<div class=\'ca\'><div class=\'info_box\'><i>where is the \"houston west\" training location?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716904715850--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904683_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>kristi barnette</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716904715850--><><!--begin:1716904718214--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904716_cv>:&nbsp;</b></span>can you tell me where the training location is for houston if I decide to sign up for an in-person class?</div><!--end:1716904718214--><><!--begin:1716904798382--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904765_co>:&nbsp;</b></span>I show it is currently scheduled to be held at the Norris Conference Centers-Westchase 9990 Richmond Ave Houston TX 77042</div><!--end:1716904798382--><><!--begin:1716904793715--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904791_cv>:&nbsp;</b></span>thanks.  I&#39;ll sign up for online then.  Not willing to drive that far in traffic.</div><!--end:1716904793715--><><!--begin:1716904852318--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904819_co>:&nbsp;</b></span>Understood</div><!--end:1716904852318--><><!--begin:1716904861308--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716904828_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1716904861308--><><!--begin:1716904843906--><div class=\'cv\'><span class=\'notranslate\'><b>kristi barnette<timestamp_1716904841_cv>:&nbsp;</b></span>no thank you</div><!--end:1716904843906--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'where is the \"houston west\" training location?\r\nTiffany has joined the chat.\r\nTiffany: Hi, kristi barnette!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nkristi barnette: can you tell me where the training location is for houston if I decide to sign up for an in-person class?\r\nTiffany: I show it is currently scheduled to be held at the Norris Conference Centers-Westchase 9990 Richmond Ave Houston TX 77042\r\nkristi barnette: thanks.  I&#39;ll sign up for online then.  Not willing to drive that far in traffic.\r\nTiffany: Understood\r\nTiffany: Is there anything else I can assist you with today?\r\nkristi barnette: no thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n');
INSERT INTO `p_transcripts` (`ces`, `created`, `ended`, `deptID`, `opID`, `accepted`, `accepted_op`, `initiated`, `op2op`, `rating`, `encr`, `fsize`, `noteID`, `hasnote`, `marketID`, `tag`, `vname`, `vemail`, `ip`, `md5_vis`, `custom`, `question`, `formatted`, `plain`) VALUES
('341547074Z2', 1716908564, 1716908707, 2, 23, 25, 5, 0, 0, 5, 0, 3039, 0, 0, 0, 0, 'Ben Dabney', 'ben.dabney@tetratech.com', '68.10.210.76', '6c0ceae1caae14f2bf0e93037189f3f0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Tetra Tech-cus-', 'Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.', '<div class=\'ca\'><div class=\'info_box\'><i>Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716908598691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908566_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Ben Dabney</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716908598691--><><!--begin:1716908577048--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908577_cv>:&nbsp;</b></span>Good</div><!--end:1716908577048--><><!--begin:1716908613173--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908580_co>:&nbsp;</b></span>Yes that is correct</div><!--end:1716908613173--><><!--begin:1716908592447--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908592_cv>:&nbsp;</b></span>Okay, thank you</div><!--end:1716908592447--><><!--begin:1716908631004--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908598_co>:&nbsp;</b></span>The-Hour HAZWOPER online hybrid version is the one you want </div><!--end:1716908631004--><><!--begin:1716908624164--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908624_cv>:&nbsp;</b></span>Perfect, thanks</div><!--end:1716908624164--><><!--begin:1716908657377--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908625_co>:&nbsp;</b></span>You can always add the hands&#39;-on portion within a year if needed</div><!--end:1716908657377--><><!--begin:1716908665572--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908633_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716908665572--><><!--begin:1716908635055--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908635_cv>:&nbsp;</b></span>ok</div><!--end:1716908635055--><><!--begin:1716908671691--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908639_co>:&nbsp;</b></span>Is there anything else you need?</div><!--end:1716908671691--><><!--begin:1716908648630--><div class=\'cv\'><span class=\'notranslate\'><b>Ben Dabney<timestamp_1716908648_cv>:&nbsp;</b></span>Nope that was it</div><!--end:1716908648630--><><!--begin:1716908699185--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716908666_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716908699185--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Just want to verify I am signing up for the correct class. I am looking for an 100% online version of the Hazwoper 40 hour training. I do not need the classroom portion. I believe that would be the hybrid version.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Ben Dabney!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBen Dabney: Good\r\nTiffany: Yes that is correct\r\nBen Dabney: Okay, thank you\r\nTiffany: The-Hour HAZWOPER online hybrid version is the one you want \r\nBen Dabney: Perfect, thanks\r\nTiffany: You can always add the hands&#39;-on portion within a year if needed\r\nTiffany: You are welcome!\r\nBen Dabney: ok\r\nTiffany: Is there anything else you need?\r\nBen Dabney: Nope that was it\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341548489YE', 1716909981, 1716911407, 2, 23, 28, 5, 0, 0, 0, 0, 3176, 0, 0, 0, 0, 'Beatriz', 'bearizgalayda@outlook.com', '68.194.64.11', '23c4daf4925ea613aec47902d995b010', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GECR-cus-', 'I am not able to sign with personal email', '<div class=\'ca\'><div class=\'info_box\'><i>I am not able to sign with personal email</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716910015695--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716909983_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beatriz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716910015695--><><!--begin:1716909991517--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716909992_cv>:&nbsp;</b></span>good!</div><!--end:1716909991517--><><!--begin:1716909998908--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910000_cv>:&nbsp;</b></span>how are you?</div><!--end:1716909998908--><><!--begin:1716910041929--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716910009_co>:&nbsp;</b></span>Good thanks</div><!--end:1716910041929--><><!--begin:1716910012307--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910013_cv>:&nbsp;</b></span>So, I am not being able to register</div><!--end:1716910012307--><><!--begin:1716910026908--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910028_cv>:&nbsp;</b></span>just because I dont have a business email yet</div><!--end:1716910026908--><><!--begin:1716910061698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716910029_co>:&nbsp;</b></span>I will set up an account for you and send you a password set email</div><!--end:1716910061698--><><!--begin:1716910042973--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716910044_cv>:&nbsp;</b></span>thank you</div><!--end:1716910042973--><><!--begin:1716911195042--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911162_co>:&nbsp;</b></span>Did you receive the email?</div><!--end:1716911195042--><><!--begin:1716911244062--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911245_cv>:&nbsp;</b></span>not yet</div><!--end:1716911244062--><><!--begin:1716911282501--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911283_cv>:&nbsp;</b></span>which email you sent me, please?</div><!--end:1716911282501--><><!--begin:1716911334820--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911302_co>:&nbsp;</b></span>the outlook email you listed in the chat</div><!--end:1716911334820--><><!--begin:1716911335324--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716911336_cv>:&nbsp;</b></span>I havent received yet</div><!--end:1716911335324--><><!--begin:1716911427883--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911395_co>:&nbsp;</b></span>Is <a href=\'mailto:bearizgalayda@outlook.com\' target=\'_blank\' rel=\'noopener noreferrer\'>bearizgalayda@outlook.com</a> the correct email address?</div><!--end:1716911427883--><><!--begin:1716911439186--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716911407_co>:&nbsp;</b></span>Have you checked your junk folder?</div><!--end:1716911439186--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'I am not able to sign with personal email\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beatriz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeatriz: good!\r\nBeatriz: how are you?\r\nTiffany: Good thanks\r\nBeatriz: So, I am not being able to register\r\nBeatriz: just because I dont have a business email yet\r\nTiffany: I will set up an account for you and send you a password set email\r\nBeatriz: thank you\r\nTiffany: Did you receive the email?\r\nBeatriz: not yet\r\nBeatriz: which email you sent me, please?\r\nTiffany: the outlook email you listed in the chat\r\nBeatriz: I havent received yet\r\nTiffany: Is mailto:bearizgalayda@outlook.com the correct email address?\r\nTiffany: Have you checked your junk folder?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('341556152QG', 1716917641, 1716918098, 2, 23, 24, 6, 0, 0, 5, 0, 3091, 656, 0, 0, 0, 'B Csernak', 'bcsernak@hgl.com', '73.212.181.60', 'fd5c2dd825ce7ce6ec7f40fa276a8a14', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-HydroGeoLogic-cus-', 'I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? ', '<div class=\'ca\'><div class=\'info_box\'><i>I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716917674758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917642_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>B Csernak</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716917674758--><><!--begin:1716917701983--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917670_co>:&nbsp;</b></span>Is this for the online course?</div><!--end:1716917701983--><><!--begin:1716917696531--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917686_cv>:&nbsp;</b></span>Afternoon Tiffany. I am pretty good. I hope you are doing well. </div><!--end:1716917696531--><><!--begin:1716917715473--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917705_cv>:&nbsp;</b></span>Yes this is for the Online Standard</div><!--end:1716917715473--><><!--begin:1716917787919--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917755_co>:&nbsp;</b></span>Once you submit the order you will get an email to log in as a group manager into the online training account there you will be able to assign the course to the participant.  </div><!--end:1716917787919--><><!--begin:1716917896816--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917886_cv>:&nbsp;</b></span>Perfect, That is the answer I was hoping for. </div><!--end:1716917896816--><><!--begin:1716917929161--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917897_co>:&nbsp;</b></span>Great! Do you have any other questions I can assist with?</div><!--end:1716917929161--><><!--begin:1716917933827--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716917923_cv>:&nbsp;</b></span>No I should be able to get they setup now. Thank you!</div><!--end:1716917933827--><><!--begin:1716917968885--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917936_co>:&nbsp;</b></span>You are welcome!</div><!--end:1716917968885--><><!--begin:1716917982567--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716917950_co>:&nbsp;</b></span>If you think of anything else, my name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1716917982567--><><!--begin:1716918104999--><div class=\'cv\'><span class=\'notranslate\'><b>B Csernak<timestamp_1716918094_cv>:&nbsp;</b></span>You as well</div><!--end:1716918104999--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I am trying to register a new employee for the 40Hr HWPR Training through my account. I want to make sure they will be able to access the training/transfer over to their account (new)? \r\nTiffany has joined the chat.\r\nTiffany: Hi, B Csernak!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nTiffany: Is this for the online course?\r\nB Csernak: Afternoon Tiffany. I am pretty good. I hope you are doing well. \r\nB Csernak: Yes this is for the Online Standard\r\nTiffany: Once you submit the order you will get an email to log in as a group manager into the online training account there you will be able to assign the course to the participant.  \r\nB Csernak: Perfect, That is the answer I was hoping for. \r\nTiffany: Great! Do you have any other questions I can assist with?\r\nB Csernak: No I should be able to get they setup now. Thank you!\r\nTiffany: You are welcome!\r\nTiffany: If you think of anything else, my name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nB Csernak: You as well\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341559728A8', 1716921218, 1716921444, 2, 23, 26, 4, 0, 0, 0, 0, 2070, 0, 0, 0, 0, 'Amy Velasquez', 'avelasquez@rwater.com', '32.223.231.32', 'a676b60b92e51a91e4658f44093bb896', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Scheduling/Reschedule-cus-Company-_-RWA-cus-', 'Hi, do you know if you will have training in August?', '<div class=\'ca\'><div class=\'info_box\'><i>Hi, do you know if you will have training in August?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716921253728--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921221_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Amy Velasquez</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716921253728--><><!--begin:1716921236403--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921236_cv>:&nbsp;</b></span>Good. Training for Hartford, CT</div><!--end:1716921236403--><><!--begin:1716921280486--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921248_co>:&nbsp;</b></span>One moment please</div><!--end:1716921280486--><><!--begin:1716921365756--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921333_co>:&nbsp;</b></span>Is this for the 40-HOur HAZWOPER?</div><!--end:1716921365756--><><!--begin:1716921363487--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921363_cv>:&nbsp;</b></span>24-hr, sorry</div><!--end:1716921363487--><><!--begin:1716921416817--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921384_co>:&nbsp;</b></span>07/30-08/01 is the next one scheduled held at the end of July and very beginning of August</div><!--end:1716921416817--><><!--begin:1716921400741--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921400_cv>:&nbsp;</b></span>Is there anything scheduled after that?</div><!--end:1716921400741--><><!--begin:1716921458845--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716921426_co>:&nbsp;</b></span>Then 09/10-09/12</div><!--end:1716921458845--><><!--begin:1716921437700--><div class=\'cv\'><span class=\'notranslate\'><b>Amy Velasquez<timestamp_1716921437_cv>:&nbsp;</b></span>ok, thank you</div><!--end:1716921437700--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Hi, do you know if you will have training in August?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Amy Velasquez!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nAmy Velasquez: Good. Training for Hartford, CT\r\nTiffany: One moment please\r\nTiffany: Is this for the 40-HOur HAZWOPER?\r\nAmy Velasquez: 24-hr, sorry\r\nTiffany: 07/30-08/01 is the next one scheduled held at the end of July and very beginning of August\r\nAmy Velasquez: Is there anything scheduled after that?\r\nTiffany: Then 09/10-09/12\r\nAmy Velasquez: ok, thank you\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3415612462V', 1716922718, 1716923129, 2, 23, 8, 4, 0, 0, 5, 0, 2968, 0, 0, 0, 0, 'eric', 'ezeigler@upenn.edu', '128.91.67.203', '572331a2c81e25bb2a7083278cfd2d73', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Certificate Inquiry-cus-Company-_-UPENN-cus-', 'I have not receieved my certificate ', '<div class=\'ca\'><div class=\'info_box\'><i>I have not receieved my certificate </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716922753758--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922722_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>eric</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716922753758--><><!--begin:1716922734212--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922734_cv>:&nbsp;</b></span>Good, need certificater</div><!--end:1716922734212--><><!--begin:1716922828609--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922796_co>:&nbsp;</b></span>Can I please get your last name?</div><!--end:1716922828609--><><!--begin:1716922808510--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922808_cv>:&nbsp;</b></span>Zeigler</div><!--end:1716922808510--><><!--begin:1716922968909--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716922937_co>:&nbsp;</b></span>Your certificate was sent out via US Mail in March to Kevin M ONeil<br>UPENN<br>422 Guardian Drive<br>Philadelphia PA 19104</div><!--end:1716922968909--><><!--begin:1716922981047--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716922981_cv>:&nbsp;</b></span>I believe it was lost in the mail because he never recived it, can I get a digital version?</div><!--end:1716922981047--><><!--begin:1716923100284--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923068_co>:&nbsp;</b></span>I have received approval to issue you a one time PDF at no fee but normally there is a $10 fee to have the cert resent via email PDF.  </div><!--end:1716923100284--><><!--begin:1716923110368--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923078_co>:&nbsp;</b></span>I will get you an email with the cert later today.</div><!--end:1716923110368--><><!--begin:1716923100078--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923100_cv>:&nbsp;</b></span>Well on that note I appreciate it very much :)</div><!--end:1716923100078--><><!--begin:1716923142964--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923111_co>:&nbsp;</b></span>You are welcome! Is there anything else I can assist you with?</div><!--end:1716923142964--><><!--begin:1716923118278--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923118_cv>:&nbsp;</b></span>All good Tiff</div><!--end:1716923118278--><><!--begin:1716923122567--><div class=\'cv\'><span class=\'notranslate\'><b>eric<timestamp_1716923122_cv>:&nbsp;</b></span>Have a good one </div><!--end:1716923122567--><><!--begin:1716923156213--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716923124_co>:&nbsp;</b></span>Great!</div><!--end:1716923156213--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'I have not receieved my certificate \r\nTiffany has joined the chat.\r\nTiffany: Hi, eric!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\neric: Good, need certificater\r\nTiffany: Can I please get your last name?\r\neric: Zeigler\r\nTiffany: Your certificate was sent out via US Mail in March to Kevin M ONeilUPENN422 Guardian DrivePhiladelphia PA 19104\r\neric: I believe it was lost in the mail because he never recived it, can I get a digital version?\r\nTiffany: I have received approval to issue you a one time PDF at no fee but normally there is a $10 fee to have the cert resent via email PDF.  \r\nTiffany: I will get you an email with the cert later today.\r\neric: Well on that note I appreciate it very much :)\r\nTiffany: You are welcome! Is there anything else I can assist you with?\r\neric: All good Tiff\r\neric: Have a good one \r\nTiffany: Great!\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341567694AV', 1716929164, 1716930574, 1, 23, 6, 4, 0, 0, 0, 0, 3806, 0, 0, 0, 0, 'LUIZ', 'TENORIO@AEROIMPORT.COM.BR', '24.92.169.188', '33cceee6981cbf55263ec3db514f604d', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Computer/Network Issues-cus-Company-_-AEROIMPORT-cus-Online Course-_-IATA DANGEROUS GOODS-cus-', 'Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.', '<div class=\'ca\'><div class=\'info_box\'><i>Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716929199794--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929168_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>LUIZ</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716929199794--><><!--begin:1716929183425--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929180_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128578;</span></div><!--end:1716929183425--><><!--begin:1716929311211--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929308_cv>:&nbsp;</b></span>?</div><!--end:1716929311211--><><!--begin:1716929335969--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929333_cv>:&nbsp;</b></span>Hello,<br><br>We are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.<br><br>What is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?<br><br>How much is the course per student? Can it be online? When will there be a class?<br><br>We need an IATA certified School.<br><br>Thank you very much.</div><!--end:1716929335969--><><!--begin:1716929385346--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929353_co>:&nbsp;</b></span>We have the IATA training course but I would have to check with my training manager regarding the category 6 or CBTA 7.3 as you mentioned</div><!--end:1716929385346--><><!--begin:1716929569202--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929537_co>:&nbsp;</b></span>I can reach out via email once I have more information for you</div><!--end:1716929569202--><><!--begin:1716929573994--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929542_co>:&nbsp;</b></span>Will that work?</div><!--end:1716929573994--><><!--begin:1716929746907--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929744_cv>:&nbsp;</b></span>Yes, my em-mail is <a href=\'mailto:tenorio@aeroimport.com.br\' target=\'_blank\' rel=\'noopener noreferrer\'>tenorio@aeroimport.com.br</a></div><!--end:1716929746907--><><!--begin:1716929761662--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929758_cv>:&nbsp;</b></span>cel 689 2412865</div><!--end:1716929761662--><><!--begin:1716929793146--><div class=\'cv\'><span class=\'notranslate\'><b>LUIZ<timestamp_1716929790_cv>:&nbsp;</b></span>whatsapp +55 21 964443791</div><!--end:1716929793146--><><!--begin:1716929845868--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929814_co>:&nbsp;</b></span>Sounds good! I am Tiffany and my email is <a href=\'mailto:tiffany@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>tiffany@csregs.com</a> and you can also reach me at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a> ext 313</div><!--end:1716929845868--><><!--begin:1716929860698--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716929829_co>:&nbsp;</b></span>I will send you an email once I have a response regarding your inquiry</div><!--end:1716929860698--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'Hello,\r\n\r\nWe are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.\r\n\r\nWhat is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?\r\n\r\nHow much is the course per student? Can it be online? When will there be a class?\r\n\r\nWe need an IATA certified School.\r\n\r\nThank you very much.\r\nTiffany has joined the chat.\r\nTiffany: Hi, LUIZ!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nLUIZ: &#128578;\r\nLUIZ: ?\r\nLUIZ: Hello,We are Freight Forwarders and we need to take the dangerous cargo course to register our company with the IATA cass.What is the current dangerous cargo course for subsequent registration with IATA, is category 6 still necessary or has it already moved to CBTA 7.3?How much is the course per student? Can it be online? When will there be a class?We need an IATA certified School.Thank you very much.\r\nTiffany: We have the IATA training course but I would have to check with my training manager regarding the category 6 or CBTA 7.3 as you mentioned\r\nTiffany: I can reach out via email once I have more information for you\r\nTiffany: Will that work?\r\nLUIZ: Yes, my em-mail is mailto:tenorio@aeroimport.com.br\r\nLUIZ: cel 689 2412865\r\nLUIZ: whatsapp +55 21 964443791\r\nTiffany: Sounds good! I am Tiffany and my email is mailto:tiffany@csregs.com and you can also reach me at tel:8007112706 ext 313\r\nTiffany: I will send you an email once I have a response regarding your inquiry\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341626478BT', 1716987958, 1716988429, 2, 23, 15, 10, 0, 0, 0, 1, 1801, 0, 0, 0, 0, 'Beatriz', 'bearizgalayda@outlook.com', '68.194.64.11', '23c4daf4925ea613aec47902d995b010', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-GECR-cus-', 'How do I start the course', '<div class=\'ca\'><div class=\'info_box\'><i>How do I start the course</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1716987962379--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716987962_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Beatriz</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1716987962379--><><!--begin:1716987975950--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716987976_cv>:&nbsp;</b></span>Good!</div><!--end:1716987975950--><><!--begin:1716988015480--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988015_co>:&nbsp;</b></span>You should have received an email with info to log in/set up your training account after you submitted the order</div><!--end:1716988015480--><><!--begin:1716988070801--><div class=\'cv\'><span class=\'notranslate\'><b>Beatriz<timestamp_1716988070_cv>:&nbsp;</b></span>yes, but when I put email it doesn&#39;t go through</div><!--end:1716988070801--><><!--begin:1716988091467--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988091_co>:&nbsp;</b></span>Did you click the link to set up your account?</div><!--end:1716988091467--><><!--begin:1716988123871--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988124_co>:&nbsp;</b></span>This is a separate account that needs to be set up as it is different from the purchasing one</div><!--end:1716988123871--><><!--begin:1716988429517--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1716988429_co>:&nbsp;</b></span>Is there anything else I can assist you with?</div><!--end:1716988429517--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'How do I start the course\r\nTiffany has joined the chat.\r\nTiffany: Hi, Beatriz!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nBeatriz: Good!\r\nTiffany: You should have received an email with info to log in/set up your training account after you submitted the order\r\nBeatriz: yes, but when I put email it doesn&#39;t go through\r\nTiffany: Did you click the link to set up your account?\r\nTiffany: This is a separate account that needs to be set up as it is different from the purchasing one\r\nTiffany: Is there anything else I can assist you with?\r\nThe party has left.  Chat has ended.\r\n\r\n'),
('34164045834', 1717001966, 1717002138, 2, 23, 44, 5, 0, 0, 5, 0, 2417, 658, 0, 0, 0, 'Sofia', 'saksonov@thesterlinglab.com', '50.171.170.114', '037902be8a7d82a0e3ee378ab72da4c0', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Sterling Labs-cus-', 'Once I buy an online hazwoper training will I be able to assign it right away to my selected students? ', '<div class=\'ca\'><div class=\'info_box\'><i>Once I buy an online hazwoper training will I be able to assign it right away to my selected students? </i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717001968078--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717001968_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Sofia</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717001968078--><><!--begin:1717001987403--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717001987_cv>:&nbsp;</b></span>I am good! thank you! </div><!--end:1717001987403--><><!--begin:1717001993203--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717001993_cv>:&nbsp;</b></span>how are you? </div><!--end:1717001993203--><><!--begin:1717002002141--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002002_co>:&nbsp;</b></span>Good thanks! Yes you will get an email to log in as a group manager and you will be able to assign the seats once logged in</div><!--end:1717002002141--><><!--begin:1717002050164--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002050_cv>:&nbsp;</b></span>So it is okay that I am not able to assign the attendees at the time of purchase and that happens only when I buy the actual training? </div><!--end:1717002050164--><><!--begin:1717002074871--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002074_cv>:&nbsp;</b></span>Only after the fact of a purchase </div><!--end:1717002074871--><><!--begin:1717002092427--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002093_co>:&nbsp;</b></span>Yes for online course orders that is correct!</div><!--end:1717002092427--><><!--begin:1717002112452--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002112_cv>:&nbsp;</b></span>Alright! Thank you so much! </div><!--end:1717002112452--><><!--begin:1717002121847--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002122_co>:&nbsp;</b></span>You are most welcome!</div><!--end:1717002121847--><><!--begin:1717002135648--><div class=\'cv\'><span class=\'notranslate\'><b>Sofia<timestamp_1717002135_cv>:&nbsp;</b></span>Have a good day! </div><!--end:1717002135648--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Once I buy an online hazwoper training will I be able to assign it right away to my selected students? \r\nTiffany has joined the chat.\r\nTiffany: Hi, Sofia!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nSofia: I am good! thank you! \r\nSofia: how are you? \r\nTiffany: Good thanks! Yes you will get an email to log in as a group manager and you will be able to assign the seats once logged in\r\nSofia: So it is okay that I am not able to assign the attendees at the time of purchase and that happens only when I buy the actual training? \r\nSofia: Only after the fact of a purchase \r\nTiffany: Yes for online course orders that is correct!\r\nSofia: Alright! Thank you so much! \r\nTiffany: You are most welcome!\r\nSofia: Have a good day! \r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('3416408565B', 1717002363, 1717003560, 2, 23, 42, 5, 0, 0, 5, 0, 5488, 0, 0, 0, 0, 'Scott', 's_amorgan@icloud.com', '38.142.119.234', 'd688d8b2418d4d2972e53d0f8bcd5d44', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-New Registration-cus-Company-_-Self Employed-cus-', 'Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?', '<div class=\'ca\'><div class=\'info_box\'><i>Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717002365049--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002365_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Scott</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717002365049--><><!--begin:1717002388909--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002389_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128528;</span></div><!--end:1717002388909--><><!--begin:1717002417784--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002418_co>:&nbsp;</b></span>Did you select the credit card paypal payment option at checkout?</div><!--end:1717002417784--><><!--begin:1717002446343--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002446_cv>:&nbsp;</b></span>Yes, selected PayPal, PayPal shows the order in at $1,125</div><!--end:1717002446343--><><!--begin:1717002472324--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002472_co>:&nbsp;</b></span>What course date/location are you trying to reg for?</div><!--end:1717002472324--><><!--begin:1717002498733--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002499_cv>:&nbsp;</b></span>40 Hr, July 9, Southern New Jersey</div><!--end:1717002498733--><><!--begin:1717002573411--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002574_cv>:&nbsp;</b></span>Check out indicated $975. PayPal annd final sales order indicates $1,125</div><!--end:1717002573411--><><!--begin:1717002666840--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002667_co>:&nbsp;</b></span>At checkout it automatically highlights the invoice payment option</div><!--end:1717002666840--><><!--begin:1717002679953--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002680_co>:&nbsp;</b></span>Once changed to Paypal it should reduce the price back to $975.</div><!--end:1717002679953--><><!--begin:1717002686323--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002686_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\'><span class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=SalesOrd896878.pdf\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/pics/icons/pdf.gif\' width=\'50\' height=\'50\' border=0 class=\'round\'> SalesOrd896878.pdf</a></span></div> </div><!--end:1717002686323--><><!--begin:1717002776434--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002777_cv>:&nbsp;</b></span>I don&#39;t know what it should do. I know what it did. How do we get this corrected to the $975?</div><!--end:1717002776434--><><!--begin:1717002786120--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002786_co>:&nbsp;</b></span>I am looking at your order now</div><!--end:1717002786120--><><!--begin:1717002795720--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002796_cv>:&nbsp;</b></span><span class=\'emoji_chat\'>&#128077;</span></div><!--end:1717002795720--><><!--begin:1717002957836--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717002958_co>:&nbsp;</b></span>I am not sure what happened but I have corrected the order so we should only charge the $975 even though $1,175 was authorized.  </div><!--end:1717002957836--><><!--begin:1717002992431--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717002993_cv>:&nbsp;</b></span><div style=\'padding: 5px; margin-bottom: 5px;\' class=\'\'><a tag=\'link\' href=\'https://cs-chatsupport.com/support/view.php?file=Capture_PP.JPG\' target=\'_blank\'><img src=\'https://cs-chatsupport.com/support/web/file_attach/Capture_PP.JPG\' style=\'max-width: 100%; max-height: 100%;\' border=0 class=\'round\'><br>Capture_PP.JPG</a></div> </div><!--end:1717002992431--><><!--begin:1717003022641--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003023_cv>:&nbsp;</b></span>OK, so I&#39;m assumin g the pending charge at PP will be corrected (however that is done).  Thanks for looking into this.</div><!--end:1717003022641--><><!--begin:1717003486296--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003486_co>:&nbsp;</b></span>Yes I am not sure how the back end works but the final charge should only be $975</div><!--end:1717003486296--><><!--begin:1717003515855--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003516_cv>:&nbsp;</b></span>OK, that&#39;s awesome.  Thanks again for getting it sorted. -Cheers</div><!--end:1717003515855--><><!--begin:1717003531028--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003531_co>:&nbsp;</b></span>Sure thing! I will get you the class details soon as well</div><!--end:1717003531028--><><!--begin:1717003539830--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717003540_co>:&nbsp;</b></span>Is there anything else I can assist you with today?</div><!--end:1717003539830--><><!--begin:1717003554376--><div class=\'cv\'><span class=\'notranslate\'><b>Scott<timestamp_1717003555_cv>:&nbsp;</b></span>Nope, that was all.  Have a good one.</div><!--end:1717003554376--><><div class=\'cl\'><disconnected><d3>Chat closed by the visitor. Chat has ended.</div><><>', 'Check out said early bird price of $975. PayPal indicates a sale price of $1,125 and the sales order indicates $1,125.\r\nExplanation?\r\nTiffany has joined the chat.\r\nTiffany: Hi, Scott!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nScott: &#128528;\r\nTiffany: Did you select the credit card paypal payment option at checkout?\r\nScott: Yes, selected PayPal, PayPal shows the order in at $1,125\r\nTiffany: What course date/location are you trying to reg for?\r\nScott: 40 Hr, July 9, Southern New Jersey\r\nScott: Check out indicated $975. PayPal annd final sales order indicates $1,125\r\nTiffany: At checkout it automatically highlights the invoice payment option\r\nTiffany: Once changed to Paypal it should reduce the price back to $975.\r\nScott:  SalesOrd896878.pdf \r\nScott: I don&#39;t know what it should do. I know what it did. How do we get this corrected to the $975?\r\nTiffany: I am looking at your order now\r\nScott: &#128077;\r\nTiffany: I am not sure what happened but I have corrected the order so we should only charge the $975 even though $1,175 was authorized.  \r\nScott: Capture_PP.JPG \r\nScott: OK, so I&#39;m assumin g the pending charge at PP will be corrected (however that is done).  Thanks for looking into this.\r\nTiffany: Yes I am not sure how the back end works but the final charge should only be $975\r\nScott: OK, that&#39;s awesome.  Thanks again for getting it sorted. -Cheers\r\nTiffany: Sure thing! I will get you the class details soon as well\r\nTiffany: Is there anything else I can assist you with today?\r\nScott: Nope, that was all.  Have a good one.\r\nChat closed by the visitor. Chat has ended.\r\n\r\n'),
('341645943KW', 1717007423, 1717007771, 1, 23, 14, 11, 0, 0, 0, 0, 2147, 0, 0, 0, 0, 'Patrick', 'patrick.nagel@ghd.com', '73.66.236.150', '784adfc2960912efe795c46c15e12cb5', 'From-_-Automatic Chat Invite-cus-Question Type:-_-Display/Browser Issue-cus-Company-_-GHD-cus-Online Course-_-40 Hour-cus-', 'I can\'t seem to find the page to enter my code to take the final test.', '<div class=\'ca\'><div class=\'info_box\'><i>I can\'t seem to find the page to enter my code to take the final test.</i></div></div><><div class=\'ca\'><b>Tiffany</b> has joined the chat.</div><><!--begin:1717007425374--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007426_co>:&nbsp;</b></span>Hi, <span class=\'notranslate\'>Patrick</span>!<br><br>My name is <span class=\'notranslate\'>Tiffany</span>. Welcome to ComplyChat!<br><br>How are you today? </div><!--end:1717007425374--><><!--begin:1717007456584--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1717007456_cv>:&nbsp;</b></span>I&#39;m good. I&#39;m just looking to complete my course today.</div><!--end:1717007456584--><><!--begin:1717007487001--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007487_co>:&nbsp;</b></span>You need to log into your account at <a href=\'https://csregsonline.com/\' target=\'_blank\' rel=\'noopener noreferrer\'>https://csregsonline.com</a></div><!--end:1717007487001--><><!--begin:1717007534380--><div class=\'cv\'><span class=\'notranslate\'><b>Patrick<timestamp_1717007534_cv>:&nbsp;</b></span>Thank you</div><!--end:1717007534380--><><!--begin:1717007535808--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007536_co>:&nbsp;</b></span>The password is the next module to complete inside course itself</div><!--end:1717007535808--><><!--begin:1717007609066--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007609_co>:&nbsp;</b></span>Do you need any other assistance?</div><!--end:1717007609066--><><!--begin:1717007760408--><div class=\'co\'><span class=\'notranslate\'><b>Tiffany<timestamp_1717007761_co>:&nbsp;</b></span>My name is <span class=\'notranslate\'>Tiffany</span>, and you can reach me via email at: <a tag=\'link\' href=\'mailto:CustomerService@csregs.com\' class=\'notranslate\' target=\'_blank\'>CustomerService@csregs.com</a> or by phone at <a href=\'tel:8007112706\' target=\'_blank\' rel=\'noopener noreferrer\'>800-711-2706</a><br><br>Have a great day!</div><!--end:1717007760408--><><div class=\'cl\'><disconnected><d1>Chat closed by the operator. Chat has ended.</div><><>', 'I can\'t seem to find the page to enter my code to take the final test.\r\nTiffany has joined the chat.\r\nTiffany: Hi, Patrick!My name is Tiffany. Welcome to ComplyChat!How are you today? \r\nPatrick: I&#39;m good. I&#39;m just looking to complete my course today.\r\nTiffany: You need to log into your account at https://csregsonline.com/\r\nPatrick: Thank you\r\nTiffany: The password is the next module to complete inside course itself\r\nTiffany: Do you need any other assistance?\r\nTiffany: My name is Tiffany, and you can reach me via email at: CustomerService@csregs.com or by phone at tel:8007112706Have a great day!\r\nChat closed by the operator. Chat has ended.\r\n\r\n'),
('341722315EN', 1717083791, 1717084219, 2, 19, 11, 8, 0, 0, 0, 0, 2044, 0, 0, 0, 0, 'Zach', 'zrodriguez@blm.gov', '44.233.197.167', '0bc5c542694cdebe08134ce4c178a8fb', 'From-_-Automatic Chat Invite-cus-Select Area of Inquiry:-_-Other-cus-Company-_-Bureau of Land Management-cus-', 'Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.', '<div class=\'ca\'><div class=\'info_box\'><i>Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.</i></div></div><><div class=\'ca\'><b>Tracy</b> has joined the chat.</div><><!--begin:1717083762924--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717083870_co>:&nbsp;</b></span>Zach  Just a moment and I will check.</div><!--end:1717083762924--><><!--begin:1717083885322--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717083885_cv>:&nbsp;</b></span>Sounds good.</div><!--end:1717083885322--><><!--begin:1717084003156--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084111_co>:&nbsp;</b></span>Zach  we have not signed that form yet.  Please send a copy of the form to  <a href=\'mailto:customerservice@csregs.com\' target=\'_blank\' rel=\'noopener noreferrer\'>customerservice@csregs.com</a> and address it to Tiffany Clark. </div><!--end:1717084003156--><><!--begin:1717084135108--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717084134_cv>:&nbsp;</b></span>Ok. Thankyou.</div><!--end:1717084135108--><><!--begin:1717084068438--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084176_co>:&nbsp;</b></span>My pleasure.  Is there anything else I can help you with?</div><!--end:1717084068438--><><!--begin:1717084198157--><div class=\'cv\'><span class=\'notranslate\'><b>Zach<timestamp_1717084197_cv>:&nbsp;</b></span>I think that was all for now. Enjoy your day.</div><!--end:1717084198157--><><!--begin:1717084111627--><div class=\'co\'><span class=\'notranslate\'><b>Tracy<timestamp_1717084219_co>:&nbsp;</b></span>You as well!!</div><!--end:1717084111627--><><div class=\'cl\'><disconnected><d6>The party has left.  Chat has ended.</div><><>', 'Have you signed an SEC 889 for under the National Defense Authorization Act (2019)? In order to purchase a training, our agency requires that merchants are not using systems or service provided by certain Chinese companies such as Huawei, ZTE, Hytera, Hangzhou Hikvision, or Dahua. Let me know if you do not and I can provide a form to the authorized individual for your business. Thank you.\r\nTracy has joined the chat.\r\nTracy: Zach  Just a moment and I will check.\r\nZach: Sounds good.\r\nTracy: Zach  we have not signed that form yet.  Please send a copy of the form to  mailto:customerservice@csregs.com and address it to Tiffany Clark. \r\nZach: Ok. Thankyou.\r\nTracy: My pleasure.  Is there anything else I can help you with?\r\nZach: I think that was all for now. Enjoy your day.\r\nTracy: You as well!!\r\nThe party has left.  Chat has ended.\r\n\r\n');
