This morning I purchased a replacement 40-hr HAZWOPER certificate for Naomi Dolton. When I log in to our online account, I don't see this purchase so just want to be sure it was received and is being processed. How long does it typically take for a replacement certificate to be emailed out?
Tiffany has joined the chat.
Tiffany: Hi, Kevin Accola!My name is Tiffany. Welcome to ComplyChat!How are you today? 
Kevin Accola: I&#39;m well. Thanks. 
Tiffany: Yes we did receive your order.  However I do not show Naomi as completeing training under SEH.  
Tiffany: Was she with a different company when she completed this training?
Kevin Accola: That&#39;s right. We just hired her and she doesn&#39;t have a copy of her certificate. 
Tiffany: One moment please
Tiffany: After looking into her history she never completed the online 40-our HAZWOPER course fully. We do not have a certificate that we can issue.    
Tiffany: You can have her reach out to us and I can provide her more detailed information if needed.  
Kevin Accola: Ok. Should I have her email customer service or do you have an email so she can reach you?
Tiffany: Customerservice works as I receive those emails but my email address is mailto:tiffany@csregs.com 
Kevin Accola: Thanks. I&#39;ll have her email you directly. 
Tiffany: Sounds good! I will keep my eyes on the look out.
Tiffany: Is there anything else I can assist you with today?
Kevin Accola: Will I get a credit back for the replacement certificate I purchased?
Tiffany: I am speaking to management regarding that as usually cert requests are non-refundable.  I will make sure to email you either a cancellation confirmation or update on the request.  
Kevin Accola: Ok. Let me know. Thanks.
Tiffany: Of course you are welcome!
Tiffany: Have a wonderful day!
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